Priceline Reviews

Purchased tickets to Vancouver, received confirmation email and they did not put all the name information in. Called to correct and they wanted $30 to correct name even though it was correct when purchased. Then getting pre boarding pass off Delta site name is spelled even more incorrect if that is possible. Again they refuse to correct without a fee. I spent over 2 hours on hold waiting for a supervisor who never picked up. Spoke with Delta and they stated there is no charge for correcting the spelling of a name only if you are changing the actual passenger, so yes fraud on Priceline's part.

The worse company I have even seen or heard in my life - do not ever use it. I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4 hr late, at 12:05 am. Counter closed at 12 but the guy was still there, however he refused to give them the car, he said, "Now I go home", though my son pleaded with him. I called Priceline, they said that my son and daughter could "sleep in the airport until next day and then they get a car." I asked for a refund so we could rent a car from Hertz that was still open, they refused. We paid again, got a car from Hertz.

We booked on Priceline and the flight was cancelled and they couldn't put us on another. We called and e-mailed for refunds. Each time they ask for lots of information, promise to send refund and never do. Have been through 15 calls, 15 promises and no refund.

I have a family of five. I selected a hotel room based upon the choices of floor plans that would accommodate my family size (options were standard room and family suite). When I checked into hotel, I received a standard room which would only accommodate 4 people. I paid more on the Priceline site for the family suite which I did not receive. Customer service at Priceline was horrible and made no apology nor did they offer any solution. Priceline suggested that I make arrangements with the hotel for a larger room. The hotel offered a larger room for an upcharge of $20-30/night. I could have booked directly on the hotel site for this additional fee from the start but chose Priceline to get a better deal. It appears that this is a scam from Priceline who falsely advertises and misleads customers. What a shame! I'll never be a customer again and feel deceived by Priceline.

They want the one time transaction from you, customer service is horrible and do not care about your experience. If I know 10 dollars more would have saved me the headache of dealing with this I would have gladly paid it. I DO NOT RECOMMEND SUPPORTING THIS COMPANY. PAY THE LITTLE BIT EXTRA. IT WILL BE WORTH IT.

I accidentally double booked for my wife and was at the very hotel while I was trying to figure out how I could either salvage or save $1500 worth of expenses. The hotel was willing to work with me but not PRICELINE. They said no to a future credit, no to cancellation, no to cancellation with penalty, no no no... Thank goodness BOOKING.COM actually canceled their reservation without any hassle or questions other than checking with the hotel. Never again will I use PRICELINE for anything and I travel frequently in my industry. Let’s not mention that PRICELINE wasn’t the cheaper rate as well. Therefore thanks to BOOKING.COM I’m only losing $450 versus $1500.

I hate writing bad reviews, but I feel people should be aware what a negative experience business with Priceline is. Consistently. I'm traveling to upstate NY with my boyfriend and offered to make the reservation for a rental car while we are there. I wanted to pay with my credit card, but since its his hometown he would be driving. When I made the reservation, Priceline's website said that the driver name has to match the name on the credit card. So, following their instructions, I put in my name and figured I could work with the rental car company or Priceline to ensure the correct driver was on the reservation when it came time to use the car.

First let me say that I was an avid Priceline customer however my daughter and I booked a 3 star hotel in Paris for 5 nights. I could have lived with the lampshades held together by scotch tape, stained carpets and tattered curtains, but NOT with the front desk handing out room keys to anyone who asked. We were asked to leave our room key at the desk whenever we left the hotel. When we returned there was always a new person at the desk (one we hadn't seen before), we simply asked for room 34 and they handed us the key. Never asked for identification or even our last name.

I booked my hotel room through Priceline and on their website it clearly says that the rooms accommodate 1 child below 18 years old. When I booked I received an email that the maximum occupancy of the room is 2 and they don't have any accommodation for the child, not even a rollover bed. I called Priceline but they are not helpful and instead, they just hung up with no help provided. That will be the last time I am using Priceline and I recommend anyone using it to not trust the website as they are misleading and cheating customers with incorrect information.

Rented a car thru Alamo from Priceline. The agreement was a rental for 5 days. When I went to pick up the car I found out I didn't really need it anymore. I then asked the Alamo employee what it would cost me if I never rented OR I rented and returned it early. She told me I would only be charged for the time I rented it. I brought the car back after 5 hours and PRICELINE charged me for 5 DAYS. I called them and they said, "Too bad."

A Hawaii vacation but with Priceline turned into an everlasting nightmare. Book a Hawaii vacation with Priceline for the 1st time and will be the last. We paid in full in March, traveled in August. Had to cut our trip short due to Hurricane Lane. Came home and was shocked to see a $1,500 charged on our account from them. We were told the flight change was free due to the weather. Even United Airlines waived all fees to get people out of Hawaii.

I booked a trip to NYC. The reservation was booked under my name but my daughter paid with her credit card. I didn't realize I was signed in under my name. I called and asked Priceline to modify and they were unwilling to correct. However, did call the hotel and they were able to correct. Priceline offered no assistance. Do not use them. Book under hotels directly. I will never use them again.

Really frustrated with Priceline and won’t use this cheating website anymore. In short, Priceline is selling cheap Light-class tickets to customers as if they were Economy-class tickets without telling the truth. Below is the true story: I recently booked the so-call ECONOMY class tickets for my family on Priceline, one with Alitalia and the other with Air France, which were actually all LIGHT class. Therefore, I had to pay additional and unexpected baggage fees at the airports. Below is the baggage policy listed by Priceline about Air France and Alitalia: **. And below is the baggage policy listed by the official websites of Air France and Alitalia: **.

This is the last time I use Priceline. I booked a room only to find it was in USD. I'm in Canada booking a hotel in Canada and at no time during the booking process was it made clear that it was in USD! Only when I received the bill I found out it was the case in the small print and in the actual price charged! They're underhanded in so many ways. They'll quote a price for a room then when you go to pay for it they up the price. That's been frustrating. I kept going back because it had the air of being the least expensive route, but I was just caught in a game they were playing with me of bait and switch. This is the last straw for me. I'm done.

I booked a Canadian hotel through Priceline.com from Canada, and was charged in USD, although this was not made clear at booking. The room ended up costing me $60CAD more than any other advertised price. I called and they wouldn’t do anything because the offers need to be in the same currency for their price guarantee, but no other website lists US prices because we’re in Canada. Awful customer service, agent was rude, and they don’t stand behind their policies. NEVER AGAIN!

I used Priceline to book a hotel for a recent trip to Lake Tahoe. There were many issues: 1) Priceline is actually a front for Booking.com - consequently, the reservation did not actually make it to the hotel and as a result the room was double booked, fortunately there was another vacant room that we could get into. 2) It was very hard to contact Priceline/Booking.com and the representative was not courteous or helpful, so we wasted about 2 hours trying to settle things. 3) Priceline/Booking.com charged a "hotel fee" of $50 on a total room charge of $285 - outrageous, other sites do not have such fees and the quoted rates more accurately reflect the actual room rates. I have heard similar stories from other people. You are risking your vacation and your money if you use this site.

I have used Priceline for over 20 years and this time is the last. I booked a 3-3.5 star hotel and it should have not been rated over a 2. It was dirty, smelled and had worn furniture. When I called Priceline to complain they refused to make it right in any way. I have never complained or had bad service before, but this was unacceptable.

Booked two nights for hotel. Found it cheaper on Priceline website. Tried to get a refund since they state if found cheaper you will get a refund. NOT TRUE. After speaking to three people which half the time could not understand they refused and actually hung up on me. NEVER WILL I use them again. BEWARE. FALSE ADVERTISING AND RUDE CUSTOMER SERVICE.

I tried to purchase two airline tickets 5 different times. Every single time I would get to the point to review, it would tell me that my flight was no longer available and tell me to search again. I tried to even do a different flight twice! I couldn’t find a phone number for customer service so I chose the chat option, the chat representative sent me a default message basically saying they cannot help me. And reminded me that their sales department wasn’t available so it was best to book online. It is ridiculous.

Booked rental car through Priceline. Itinerary changed to different airport two hours away. Refused to change booking and won't give a refund. Out $300 AND Hertz offered no assistance. RIP OFF TO MAX.

Booked car rental. Said it could be canceled but if you try to cancel you get that it is not cancelable or changeable. Scamming. Tell you one thing and sell you something different. I will never use them.

I rented a car through Priceline for a Hertz rental car. Priceline had if you pre-paid you would get a discount. I pre-paid for the rental car and paid for collision insurance. When I got to Lanseria Hertz Rental they said that the car was not paid for. I needed the car and paid for it a second time. When I got home there were two charges on my credit card. I called Priceline to get assistance, they had me call Hertz. Hertz said to call Lanseria Hertz because they only let them use their name??? I called Priceline again to see what they could do to help since they booked it and refused to do anything at all. I have used Travelocity and Expedia in the past with no complaints. This is the first time I used Priceline and it was an awful experience. I will never use Hertz again either, since they couldn't figure out what was going on with a business that they let use their name.

I rented a hotel room through Priceline online for my mother and grandmother. The hotel had good reviews, and the price was reasonable. We got to the hotel and I was immediately suspicious. There were only two cars in the parking lot, the doors were hanging off the hinges, and the place looked awful. We walked in and I was immediately gagged by the strong cigarette smoke smell (I'm a non smoker and requested a non smoking room), and the sleazy man behind the counter was rude and disgusting. There was a sign posted that the building had been inspected and didn't require a sprinkler system.

Priceline advertise their promos are LIES!! I booked a hotel through Priceline because it had mentioned that we will get a free parking on our stay. When we arrive at the hotel, the hotel said it doesn't provide free parking even with Priceline. Since the day we arrive there until the next day when we check out, we were communicating with Priceline about the issue. They know it was their fault and they "tried" to pay the valet for the hotel but every time the hotel front desk help them, they were never successful. It is just $40! How does a big company like you can't cover it because it was your own mistake!!

I booked an express deal car rental with Priceline. I have used them in the past and it has always worked out. This time I was assigned “Advantage Rent-A-Car” in San Diego. I looked at reviews and they were terrible. I went back to the app because I don’t remember seeing Advantage as one of the options in the list. I replicated my rental process and again did not see Advantage! I took a screenshot and contacted their customer service. I called, emailed and have chatted with their customer service and no one is willing to make any changes to my reservation.

This is the 2nd time I have had to deal with a Priceline scam!!! I was booking a hotel through AAA and somehow AAA goes through Priceline. I immediately noticed the reservation date was wrong and they will not refund me anything. TOTAL SCAM, I put in the correct dates and I guess it changed them to this upcoming weekend. Don't use AAA's travel site or you'll get stuck with a PRICELINE SCAM!!!

Do not use the website to book any travel. They represent poor business practices. Warning do not use. They make transactions so easy and hide all policies so it’s convenient and fast to book travel. Customer service reps provide zero resolutions. They just represent poor business practices and I will always tell people not to use them.

The level of customer service is poor. The escalation process is useless. The company is lacking at all levels. Don’t use Priceline. I booked a one night stay for what was advertised as a 4 star hotel. I've stayed there before. It is 2 stars at best. Rooms were literally disgusting and my son and I were bit about 9 times with bed bugs. It was the Crown in San Diego. Immediately after the "resort" was disclosed and no longer than 4 mins after my booking I called to cancel due to the misrepresentation of the accommodations, only to be met with the poorest level of service I have ever experienced. I was on the phone for more than 45 mins, transferred multiple customer service representatives and promised a refund that was never delivered. Beware... waste of time and lost $305 to this horrible website.

Looked at a hotel on their site as they are seen advertising in Canada. Seen a price and booked it only to find out it is US Dollars. Nowhere on the site leading up to the booking does it ever say USD. Every other website I’ve seen that is used internationally clearly states what currency it is in. Not Priceline! After booking called them immediately to get a refund. THE WORST AND RUDEST customer service I’ve ever heard! Treating us like idiots as saying that the only $ is the US $, despite there also being Canadian and Australian dollar. There are ways to get your point across but belittling a customer is shocking!

Relying on previous experience with Priceline's 24-hour cancellation policy, I decided to try and save $20 by booking an express deal. It appeared I had to book it to see what time it departed. I ended up with a booking to go see my dying father-in-law at a time of day that would have required my husband to take an extra vacation day. And all customer service could say on the first call was, "I'm sorry, you've booked a non-refundable flight." I'm glad they record their conversations so IF anyone CARES they will hear how utterly disgusted I am with how unclear the web process is about this, and the deep certainty in my voice when I told them this experience means I will NEVER use Priceline again.

DO NOT use Priceline to book a hotel. Ever. They took my money and gave us a hotel room with a construction view. And since we booked through Priceline the hotel could not refund anything. Then I called Priceline and they basically said, "I’m so sorry but no refunds." Do not use this company. Do not.

We booked a room through Priceline for an overnight stay between flights in Seattle. I received a confirmation code the night before the flight. When we arrived at our motel at midnight, our reservation could not be found and they were full. The motel were not friendly or willing to help. It was simply, that confirmation code doesn’t exist, "Please step out of line." So we were forced to walk to another motel to find an open room somewhere, now around 12:30-1 am. I will never use this company again. How do you send a confirmation code if it isn’t confirmed? That is the code's one job... to confirm the reservation.

I did a reservation of three days at the Disney all star movies resort from August 13-15th, and for a preferred room (closest room to the pool or restaurant or lobby) but when I got to the hotel I changed the room to a standard type, the person at the front desk told that because of that downgrade I should get a refund of about $60. I did contact Priceline but they answered that the room I got was a two-bedroom like if it was a preferred room type and there was nothing they could do about it.

After problems in the Quality Inn in Williams, we had a room there where the lights could not be switched off. Priceline did not do any proper offer to compensate this problem, neither did Quality Inn. The combination Priceline and Quality Inn, never ever again.

I thought I was calling reservations for Holiday Inn Express but what I was really calling was Priceline and did not know it. They completely misrepresented the call acting like they were "Their Properties". Don't use this company. They overcharged me for the stay. This company has no integrity at all.

I recently booked a 4 night room through Priceline.com because it was advertised as the cheapest price and “free cancellation.” Well 2 hours later I ended up canceling the rooms because we were unsure about the trip and they ended up charging me a fee of $100.24. I had to chat with customer service because you can’t talk with anyone over the phone and said that their “free cancellation” promotion ended the day before, which makes absolute no sense. Why would they have a promo if it ended the day before? Total scam!!! I will never book anything through them again!

We paid $116.97 total to Priceline hotel who told us it is a 3.5 star hotel, but the hotel is so run down & trash, paint is chipped, dirty stain on carpet, trash on the hallway and everywhere. We trust priceline.com over 20 years, so we did not cross check on the Yelp. We could not sleep all night and got up 6am to pack and leave that nasty and dirty hotel. I called and complaints to Priceline and they said their partner will not refund, so Priceline choose to fraud together with Ontario Gateway Hotel.

I purchased a five day vacation package through Priceline as celebration for being cancer free. When I received confirmation, Priceline changed one of the flights to a later time. I called Priceline, spent over an hour with them on the phone and they kept saying there is nothing they can do. They said I would need to cancel the reservation and rebook it. They assured me there would be no cost to cancel. That is not true. Once they cancelled, I found out I was still charged. I spoke to Priceline again. They said that since I cancelled, I would be charged as the trip was non-refundable. I told them they told me to cancel, assured me I would not be charged, and to rebook the trip. They said they cannot refund the cost because the rules say... They ruined this trip for me. It was supposed to be a celebration and turned out to be filled with stress. I am now out the cost and no trip to go on. This company is horrendous. They do not care... just take your money.

Tried to book online and failed several times. During the process I was asked to key in my year of birth. I did so and something in the transaction failed. As each instance failed (Priceline will ask 3 times) an authorization charge was placed on my credit card. I called customer service and they were not helpful as all they see is the end result of the transaction. In this case a failure to key in my year of birth. So to give them the benefit of the doubt I tried using another card. Same issue (did not try 3 times again). There seems to be an issue with the secure portion of the transaction with the credit card companies but no one to help find a resolution. Called customer service which then transferred me to a "Relationship Manager" which was also useless. Used to be a great company to do business with but no longer. I would suggest staying away and trying the partners they use such as Booking.com.

I arranged for a 2 day car rental through Priceline for my trip to San Francisco. They gave me a great rate with Payless car rental. Only $84 for the 2 day rental. Priceline's site said that Payless was at the Airport (definitely not). Their site also said that Payless would accept Debit cards (They do not). My 2 children and I took the shuttle to Payless after our flight ended, only to be told that they would not accept my debit card. We then had to take a shuttle back to the Airport and approximately 3 hours after we landed, we finally had a rental car from Alamo for $306.00 for 2 days. Guess how I paid for that? You got it- my debit card. Never use Priceline and definitely NEVER use Payless car rental. This pretty much ruined my vacation.

I had booked a hotel with Priceline and then I could not make it and needed to cancel. Priceline took 100% of the money, offered no help, basically an empty hotel room they will cash in off of. I will never use Priceline or any of their subsidiaries again. Kayak, Booking, Agoda, Priceline, OpenTable. I would avoid these. They may have a slightly better deal on paper here and now but they will screw you over in the long term. Trust me, you get screwed over by one bad deal and you lose 100% of your funds. What's better, paying 5-10% more a few times or losing 100% of a deal? I would avoid this company and all their others. They exist off being inflexible and cashing in on people who make changes to their travel plans.

First I went online to book a rental vehicle for my trip to Greece. When I was entering in other sites my one way rental it would come up in the price the one way fee in this site. I had to learn the hard way. It is when you print your voucher, which again it specifies my charge, also the charge was different than the voucher specified it was more. When I wrote to them they were going to look into my charge, but it closed its case. I will not do business with company ever.

Priceline forgot to include extra $20.50 driving permit fee, even it stated on reservation all taxes and fees are included in $35. That is a not true. First car I got besides many visible damages, not just scratches or dents, it was some serious damage on both doors and front. As soon as I drove away car stop running, I had to return and got another damaged car, but at least was running. Also, on reservation it should be mentioned that holding fee on our credit card is $1500 as not everyone will have that kind of limit on their credit card. I just spend 1 hour 17 minutes on the phone with Priceline customer service, spoke to Jane CR **; Claire supervisor ** and no one could explain what is included in $35 fees and why $20.50 additional fee was not on the main line of extra charges in my reservation. Very bad experience.

I’m not sure how Priceline is still around!!! They are the worst!! I booked an all inclusive trip for 2, 2 flights round trip to Jamaica and 2 all inclusive guest in one hotel room well in advance of our trip and paid in full. A week before my travel I call the resort directly to confirm everything. They had our reservation but listed as one all inclusive adult staying not 2. I called Priceline and they said that is how it was booked for on one all inclusive guest. And it was a reservation that could not be changed. Why would 2 people fly to Jamaica and only one stay in the room. I said, "Ok. Well can you just add one more person to the room." They said my reservation could not be changed at all. They said I had to book another room for 2 all inclusive. But I could not cancel my other so I would be charged for the original reservation that they messed up on AND then also pay for another with the two!!! Are you kidding me.

I was charged for a trip that I did not make. Priceline refused to provide me with any information regarding the trip. Obviously they support fraudulent and criminal activity and when I finally spoke to a rep from the company, they were located in Mexico, SHOCKER. Would NEVER use priceline.com.

I when on Priceline for hotel room booking. Entered all the information needed and finalize the reservation. Came back with the deal is gone. So when in again and found another hotel same thing over again but I thought, "Wait. I better check to make sure they don't charge my credit card." To my surprise there it was double charge with no booking done. So do not use their site as you cannot talk to anyone except automatic reply. Their website is crap and be careful, I contacted my credit card company and we are working on getting this taken off!!!

Hi, I am writing to express my disappointment in Priceline and their customer service. I booked a flight from Lisbon to Mykonos to leave at 12:35 am on Friday 9/14. I mistakenly thought it left Friday night at 12:35 am. I never received a check in reminder from Priceline to check in. Had I received an email to check in, I would have realized my mistake and been able to catch my flight. Priceline did nothing to help me and said the reason I didn’t receive an email to check in “was maybe because of a glitch in the system.” I had to spend another $300 to book a new flight tonight (I did not book through Priceline). I have flown hundreds of times for business and pleasure and have always received a check in reminder from the multiple airlines I have flown... including when I’ve booked through a 3rd party, like Kayak.

Good Day robots working at the Priceline customer service, I wanted to personally reach out to you and thank you for cheating yet another customer out of their money. I hope you get to sleep like a baby after a long hard day of scamming people. Me and my husband has tried calling you several time for the last two months literally begging to change our travel dates if the trip can't be canceled due to a family emergency. However, since we have robots working at Priceline and not actual human beings who can try to understand another person's situation, we were simply told no.

Used Priceline to find a flight from Boston to Logan. As I completed the transaction I noticed I was being charged for a car rental. I did not want a car rental. I went back to edit my choices but there was no obvious way to remove the car rental. I exited from site and started over. I left a comment about my experience. I was notified by Priceline they saw I had car reservation and would have to cancel it with Sixt Car Rental. I went to cancel by phone number given to me from Priceline but message said to go to their online site. Their online site said it would cost $187 to cancel. As of right now I have not been charged for the vehicle I never rented or needed.

When using the express deal for the first time I checked the examples of hotels that could be involved in my booking. I understand you get what you pay for. But the hotels were misrepresented. I was very disappointed. After purchasing the deal for 2 rooms I was notified that it was a very low rate hotel. Lower than the represented examples. The reviews included bed bugs, roaches and drug activities/unsafe area. First and last time using Priceline.

I recently booked a trip with Priceline. There was no issues booking the trip. Within a couple of days I received notification that the flight had changed. This happened several times over the following week. However, when I checked on the changes, I couldn't find any. This is because their system does not update to reflect the changes to the customer. I was 2 weeks out from my trip and checked on my reservations. My flight had in fact changed. The return trip had a 14 hour layover!!! I didn't know who to call to change it, so I spoke with the chat. They gave me a number to call. This took over an hour to change my flight. Priceline had to call the airline directly. I could not call the airline directly, because Priceline "possessed" the tickets.

I always use Priceline when I want to book a hotel. I recently booked an express deal hotel. They do not tell you the name of the hotel until after you pay. Which is normally fine. I don't have a problem with that. Well, after I paid, I googled to hotel and it had horrible reviews. MANY guests complained of mold and mold smells. I am SEVERELY ALLERGIC TO MOLD. I contacted Priceline and told them about my mold allergy and then I needed to transfer the funds to another hotel. They refused. So now I am out $240.00 because I can't stay there. Horrible way to treat a loyal customer.

I bought an airline ticket from Priceline and realized at the airport that they schedule me in flights that were impossible to make. The airline had to reroute me and bumped me to another day. This cost me by having to buy a hotel room and pay for an existing reservation from RCA night o was not the. Their customer support just played stupid and claimed that since the airline changed my flight, they were not responsible. Even though their original ticket was not possible to fulfill they still claimed ignorant. Never again!

I needed a budget hotel to stay for 2 day work commitment in the Tustin/Santa Ana area. I'm from San Diego. I didn't want to be driving back and forth if I could stay in the area and my work wasn't going to be paying for this hotel room. Made the mistake of going on Priceline.com a getting hooked and falling for their "2 Star Hotel" for $42.00 with bed and basic necessities from their family of hotels, all big named budget hotels that I heard of. Sounds great right. Wrong. Apparently being in a safe area wasn't necessary to be considered a 2-star hotel on Priceline. I just needed someplace to sleep in and feel safe that my car wasn't going to be stolen. I didn't need anything like room service, etc.

Bought air tickets for international flight with a 13-hour layover in Riyadh. However, Priceline never mentioned that a tourist visa is required for that ticket in Riyad since the layover was more than 12 hours. (CheapOair clearly discloses it when you buy the ticket). We found out a week before from airline that they won't issue us ticket without a VISA even though we won't get out of the airport. Called Priceline, and they said, they are not responsible for letting us know about VISA requirements.

My room didn't have the amenities promised on their website. Their customer service was garbage and I was tossed back and forth between them and Booking.com. In the end they refused to take responsibility.

I used Priceline.com to book a car then 15 minutes later I reached the car rental location. There was no car assigned yet and I was told if I want to drop car different location will be another 250 dollars fee so I never took the car. Later I found they still billed me full invoice. When I called customer services they lied to me since the rental car company billed them hence they are billing me. Big lie. I called the car rental company and was advised they never billed anything to me, I called the customer service back they refused to give refund even if I never took the car. They are stealing my money for free. Recommend everyone to stay away from them.

I would NEVER RECOMMEND using Priceline to anyone. We were coming down to Va Beach and booked a hotel through Priceline. When we got the confirmation of our stay it was scheduled for the wrong day. So we reached out to Priceline and they said they would reach out to the hotel and see if the hotel was willing to change they day to the one we had interned or cancel the booking. They then told me the hotel was not willing to work with us. So I called the hotel myself and when I spoke with them they told me they would move my stay to another night where the price would be similar to what I paid. This wasn't ideal but at least then I wasn't paying for a room I would never get to use. So in order to change the day the hotel said I needed to have Priceline call back to talk to the hotel again.

We had planned this trip to Florida for Labor Day weekend almost 2 months ago. Since we are from Wisconsin. We had to consider lot of things like price, distance and free time. For this trip, we had booked everything well in advance, Rooms, rental car, theme park tickets and places to visit. The plan seemed to be perfect. But there was a shocking surprise waiting for us from Priceline.

Advertisement are misleading and lies. Advertising free cancellation for hotel booking but when I tried to cancel my booking 9 days prior to my arrival date, Priceline still charges cancellation fees. Dont believe what you read, I will never book in this company anymore and agent is rude, she did not even ask if I still have concerns, she just disconnected the conversation.

I just went to Priceline to look at a hotel in Washington DC. The price was $77 for the Sheraton Pentagon City. I know they add fees and taxes but the price prior to that was $77. When I clicked on the hotel it was now $111 for the exact same room. I called Priceline, the gal said she saw the $77 price but they were just getting done with an update so the price went up and is now $111. I believe this company is deceptive and it is too bad that they have to resort to doing business this way. Stay away. Priceline owns several other Travel sites so look them up and don't use them either.

First thing I purchased airline tickets through Priceline for Frontier Airlines and was not offered any luggage packages, so now I have to pay more to check in luggage??? Next thing I purchased their travel insurance on their website and I have a sick mom needed to change the date and this insurance does nothing. They said I have to file a form and wait 10 to 15 days to know if I can change it or not. A waste of money. I used to be a great fan of Priceline but now, never buy an airline ticket through them.

Two bad experiences with Priceline, never again, only Expedia or Booking.com from here on. Latest experience, I booked a hotel in Ft Lauderdale on 31st August, been trying to cancel it ever since. Days Inn by Wyndham, too far from the airport, also a dump when I read the reviews. I was happy to book a different hotel with Priceline. So, four days later, no luck, completely jerked around by the Priceline chat line each day. I ended up asking for the phone number for the hotel, they gave me that as they said they had called three times. All rubbish, the number was for the central booking not the hotel.

We booked a vacation package with Priceline 1 month prior to our departure. Priceline added 1 extra day to our car rental. When we called Priceline they said we could not change the reservation. Buyer beware. This is very sneaky and unacceptable. We will not be using Priceline again. I have been a very devoted customer for many years and now I will not use them since they did not own up to their mistake.

My husband booked a trip for the both of us through Priceline. I called to change the outbound flight due to a medical condition. They Could not help or accommodate me in any way without an additional charge of at least $600.00. I called only a few days after booking. I've never heard of such a thing. I found out they have these ridiculous restrictions on the trips they book. Seems flawed. They do not help or care about their customers. Be careful if using them. Very dissatisfied customer!

I put in my criteria for a hotel and they booked me into a property that had none of the amenities that I requested. Of course, the booking is non-refundable. Stay away from these deceptive practices as the company does not care about customers. This company really, really sucks! It turns out the hotel's rate is also cheaper than Priceline's.

Although it said prices in USD, I thought they would bill with the US favorable exchange rate. They do not! They keep that profit for themselves. I will never use Priceline again. I believe that this should not be allowed, it's a nasty way to do business.

I have book tickets for flight through Priceline four times. Twice these people sent me a message saying that my flight was cancelled. Apparently flight had not been cancelled, Priceline deemed it fit to chuck me off. They did this just two hours before the flight was to take off. It took hours the first time to get another flight as their customer service simply put me on hold. I am going through a second episode right now. It is 11:45 AM and the flight leaves at 2 PM. Should I start for the airport or not. If I don't, will they give me another flight or will they ding me for a missed flight? I am never coming back to Priceline ever again. This is it! And I will tell my friends as well to avoid this company.

HORRIBLE COMPANY WITH HIDDEN FEES, no customer service and a lackluster attitude about fixing any issues. They booked my name wrong on my DELTA airlines trip. Delta said that this issue was Priceline and that Priceline needed to address this issue and fix it. Priceline could fix my name and send me back my boarding pass with my actual name. Instead of fixing the issue Priceline (after 2.5 hours on the phone and internet) said they would charge me 30 dollars extra no exceptions to fix. Finally I gave in and paid- otherwise I can’t get on my flight. Easy fix. Too much wasted time. Money out of my pocket for this mistake.

Priceline tried to stick me with duplicate car rental bookings after a glitch in their website kicked me out and left me no choice but to start over. When I noticed the duplicate charges, Priceline's customer service attitude was "too bad, too sad, you are stuck!" A service rep eventually begrudgingly offered to let me pay for their mistake by offering a partial refund (minus a cancellation fee).

Delta change the time of my flight that was not acceptable to me. I was in meetings and could not do it. I spent hours going through Priceline's phone tree and trying to find a real person to cancel the whole flight. Once I got a person they cancelled it and told me it would be 6 to 8 weeks before I got a refund... IF DELTA APPROVES IT. I book with someone else and still have not seen my money back 7 weeks later. Priceline's customer service is Horrible. If everything goes smooth I am sure it is fine... but if something happens and you have a problem Priceline customer service is HORRIBLE. My problem was caused by the airline, not me.

Priceline appeared about eight dollars cheaper than any hotel booking competitor. They sent me an itinerary showing what I would pay now, and what I would pay at the hotel. When I got to the hotel, they said I owed an 'OTA booking fee' of $7.54 which Priceline should have told me about. They said Expedia, booking.com and all the others include it in their price. So Priceline basically won the business because they appeared cheaper - but the customer pays the same. Very deceptive practice. I had a ten day argument to get the money back, failure to return calls, lack of interest, dismissive attitude. They have just agreed to process a refund- but no additional compensation for my trouble - most people probably just let it go - and they are reaping benefit of this unfair practice. I will never use again.

I booked through Priceline and reserved a room for three nights, but only ended up staying one. The Best Western Hotel I stayed at was great, and the staff were extremely helpful. They only charged for the one night I stayed and cancelled the other two nights; however, Priceline would not refund the difference. I figured a 20 percent cancellation fee would be fair, but not the full price. The hotel staff highly recommend going directly through them, and not a 3rd party booking site for that very reason. I agree I would rather spend a few extra dollars per night, and have the flexibility to cancel if necessary. I will not use Priceline again and I recommend you do the same. Horrible customer service and cancellation policies.

I tried several times to file the claim online. The webpage doesn't allow you to get the forms. I provided all the information needed to file a claim over the phone. You can't get a claim filed. You don't even get any information that a claim was received. I only paid $17 dollars to get the policy. The company makes it almost impossible for a claim to be paid. They have all my information and access to records that show the ticket was not used. My wife also had given up on a claim she tried to file last year. DON'T BUY THE TRIP INSURANCE FROM ALLIANZ GLOBAL. PURCHASE IT FROM ANOTHER COMPANY.

Complaint - Priceline - buyer beware! Priceline hotel shoppers beware. I have used Priceline, on numerous occasions for my business hotel stays. Only this weekend did I realized the genesis of the consistently poor customer service and poor attitudes among the hoteliers staff. This weekend, August 26, 2018, after a very frustrating, underequipped, underknowledge, check-in process I later requested an iron to pressed my starched dress shirts. The front desk person, indicated that I did not have the premium package and I was not entitled to that service. This is the first time, I had heard of that service to receive an iron.

August 13th I found a ticket to Priceline. The ticket was to New York from Arizona. I received an alert message for a bad weather report leaving New York on August 8th. There might be a delay a day or two. Well being that I work at a facility where we have to pre-arrange our vacation time I told them I could not take that chance and to cancel my flight. Delta stated that I had one year to use the flight for however Priceline stated that I had 30 days. When I call within that 30-day timeframe they now saying that I have 7 days to use that ticket.

They gave me 24 hr windows to cancel my flight but when I tried to cancel online it was not going through and when I called them it took 1 hr and 20 min for assistance and then they said your window is closed now. This is very ridiculous service. I would never ever use Priceline in my life now.

I booked a trip to Miami with flight, hotel and car. The message I had is that you could cancel for free within 24 hours. I placed the order and the page told me "Sorry an error occurred" but yet got two email confirmations that the order went through. After I called them they said the order went through. I asked them to just cancel everything and I would do it again because I felt unsure about everything going though. They said that it is not possible because that the term and conditions said I couldn't cancel that trip. I told them that that is not what they advertised and they just said sorry. I told them to at least cancel the car because my friend offered to pick me up from the airport so I didn't need a car and they said they couldn't. Such a rip off. Stay away from them.

Don't use Priceline. Customer service was awful, unhelpful, and lied repeatedly. When I had to cancel my trip due to a snowstorm, I had to make several calls to customer service. No one was able to help solve the issue, and I was even lied to even after I asked for a supervisor. I will never use them again.

I ordered my tickets to London England on March 8th, 2018. In May, I lost my job. I called Priceline immediately to tell them and they suggested moving my trip. This was my only option. Now they tell me to contact British Airways to get assistance. British Airways says they cannot do anything since I purchased through Priceline. I call Priceline back to speak to a manager since I am being given the runaround. I wait 25 minutes and someone picks up but says nothing. I say hello a few times and no reply. They disconnect. I call back and put on hold for another 15 minutes before I finally hang up in frustration. Their automated system lists that they have an amazing customer service team. Really? It doesn't feel amazing. Now I have to go a different route. Will never use Priceline again.

I booked the Talking Stick resort thought Agoda, a partner of Priceline. The resort called me to tell me they are closed on that date due to heavy monsoon rain damage and that I needed to contact Priceline to get a refund. For 2.5 hours I tried unsuccessfully to get through to either Priceline or Agoda. The phone recordings kept directing me to their website to manage my booking. When I typed in the booking number of the confirmation they emailed me, it said I had no bookings. Yet, they charged my credit card in advance $240.00 for the room.

My reservation with Priceline # **. I paid in excess of $1,400 for 5 nights hotel with a guaranteed shuttle. Hotel has no shuttle. I was advised that I could purchase that service for $175 (each way from the airport). I spoke to several customer service professionals at Priceline to discuss this issue. They all basically laughed at me and stated that this is a provided Amenity. I waisted not only 2 hours of my time trying to resolve this issue, but they've LOST A CUSTOMER OF 20 YEARS THAT BOOKS EXTENSIVE TRAVEL WITH THEM. Oh well, it's ok because they really don't care.

I made a reservation that I cancelled. Later, the hotel refunded the reservation to Priceline. Priceline will not refund the amount the hotel refunded to me. This is open theft. Do not do business with Priceline.

I found what I thought was a reasonable price based on the area I was booking. The website said $128 a night. The website did not say it was US funds until I booked it. Turns out with the exchange I am paying $200 a night for a average hotel. I am staying 2 nights. I called Priceline right away and expressed my disappointment. I spoke with a rep, his supervisor and then the supervisor's supervisor. $150 dollars to cancel. He would not give me a break, he would not price match. I will never use this site again. I went back to the site and I did not miss where it states US funds, because it does not!

I was researching packages and could not decide between Expedia and Priceline. I closed my computer down and a few days later I saw $2300 worth of charges on my credit card. I went on to their website to see what they were for. Their website did not recognize my email or phone number (plus last 4 digit of CC). I checked my email and there was no Itinerary. I called Priceline and sat on phone with 4 different people that barely spoke any English for nearly 2 hours. There was a huge language barrier.

My experience is similar to most written here. I was unable to change or cancel a car rental reservation less than 10 mins after reserving. The customer service is impersonal, rude and outright don't give a darn. Take the few extra minutes to research pricing and reserve from companies directly. These companies have their own promotions and are usually cheaper than Priceline. I will never use them again and, hopefully I'm around to see their demise.

Jul 14: Purchase round trip tix w/ insurance. Jul 15: Cancel same <24 hours later. Jul 17: Charges post to CC for tickets/insurance. Jul 18: Refund posts for 1 ticket, insurance and add'l service fee. As of Jul 19th: No refund posted for return ticket yet after many attempts on my effort to resolve. Can't get a name of anyone in authority for direct follow ups. Subsequent calls just offer run-around and promise of a resolution in 48 hours from 'they'. Office in CT seems to be a front for a totally offshore/foreign organization in the Philippines. I am beyond disgusted at this point and feel that I'm just going to be out of several hundred dollars. Lesson learned too late, I guess.

Save yourself the trouble and use just about anything else that’s available out there. This website is the worst thing and their customer service department is completely inadequate. Don’t bother calling them if you run into any trouble because they’ll just basically tell you in a condescending customer service tone, “tough luck.” They’ll send you on a never-ending phone quest to contact the hotel, to whichever the hotel will tell you to call Priceline. It’s a scam. Don’t use their filter to track down a hotel. We did that and paid the price. We tried to filter out hotels that will accommodate our dog, but the list they gave us had options that were clearly not what we filtered. Unknowingly, we booked a hotel that was not pet-friendly and instead of coming up with a solution since we are on a tight budget, they just said, “Whoops, tough luck.” So now we’re out $120 and with no place to stay. Looks like we’ll be sleeping in the car. Thanks Priceline.

I purchased airline tickets for a trip I am taking in 6 months. My dates changed so I called Priceline to change my flights. They told me that the "excellent" pricing I received did not allow me to change dates. Nor does the insurance I bought for the tickets cover changing the reservation. This is a day after receiving an email from Priceline stating that they were changing my flight times due to a timing issue. When I brought up that they changed my flight but they are not allowing me to make a change I was transferred to another department.

I added a car onto my flight reservation then found out 5 hours later I didn't need to rent a car but instead could catch a ride with a friend. I tried to cancel the reservation, and "Jane" in India told me the price was especially locked in for me and I could not cancel. I have never heard of a regular rental car that could not be canceled less than 24 hours from the time it was booked. I'm now out $300 and will never use Priceline again. Terrible customer service!

I have used Priceline for years. However, recently they changed their name your own price method and it is very misleading. I picked the 2 1/2 star hotels and looked at which hotels were under there and under the 2 star. When I won my name my price it gave me a hotel in the 2 star and not the 2 1/2 star. I could have gotten that hotel for less money using my senior discount online. They have changed their way of doing the name your own price and this is the last time I will ever use them. Not sure if they changed management but they are horrible.

Rented a car and sprained my leg before my trip. I tried changing the driver's name on my reservation and both the Priceline agent and supervisor would not change the driver's name. When I requested a refund/cancel my reservation they said they could not do both- the change in driver on my reservation or refund/cancel my reservation. I will be reporting them to the BBB as they refused to be helpful AT ALL. I can understand if they charged a fee but to STEAL (because that’s what that is ) the entire amount of the reservation is ridiculous, appalling and disgraceful. I can’t believe this is even allowed!!

If you use Priceline.com to book a hotel a couple of things will happen. 1. You will get the absolutely worst room in the hotel - next to the ice maker, next to the elevator, a view of the air conditioners... whatever they can't sell to "normal" customers. 2. If your event is cancelled - too bad, Priceline gets their money up front and absolutely will not refund it. Call them and complain the people in India will hang up on you. 3. Your email will immediately sold to every scammer on the internet.

I tried to book a room - Priceline put a hold on my account. I didn't get the room. The hold is still on my account after 8 days. I booked through PayPal. They tell me that Priceline has to drop this hold. Priceline has no billing department, and evidently no one that understands English. Meanwhile, I'm out $60 for TWO MONTHS because Priceline is totally incompetent. It takes TWO months for holds to drop. This company needs someone who actually understands issues.

I called twice to get clarification on a booking. The first one was because it states that 3rd and 4th guest sail free. When you start the booking, it says $600 for the cabin, okey great! My assumption is that, it is 4600 for the cabin and my kids are free. When you finish the reservation, the price per guest jumps up to $1200 and the kids do have zero. I called customer service and they explained that the price showing at $600 is about how much you would be paying per guest, so what I am saving here?? Other sites have the same $600 per guest with no misleading advertisement so the 3rd and 4th guest in the room are not free!! I called again about the deposit, it says, "We will waive the deposit and book now with no deposit due!" Great!

I have successfully booked with PRICELINE for many years but never again! I booked an express deal and noticed the date kept defaulting to today's date for check in, I needed the following night, after TRIPLE CHECKING I paid and the bloody thing booked for this day's check in! When I called and got the automated voice, it stated my check in was the actual date I had wanted! It was clearly a technical glitch. Results??? Several hours on phone - I had taped the recording but still would not do a thing. Hotel was Holiday Inn Express and they also refused to do anything. I am fighting with the credit card as clearly this is deceptive. Never again Priceline, you suck.

NEVER EVER AGAIN WILL USE THEIR SERVICE!!! Every one of Priceline customer service representatives are giving different information. First one helped me to get cancellation fee on my ticket and transferred me to department who will be helping me with my cancellation. I bought three tickets, but unfortunately one of us can not go on this trip. First I contacted the airline which we will be flying, JetBlue airline. Representative told me I will pay $100 cancellation fee and rest of paid money will be deposited to my next flight. But since tickets were bought through third party I will need to contact them.

I booked 2 rooms through Priceline express deals. I choose 4 stars hotel and I paid a lot of money. When I checked in they gave me from the old rooms which is a 2 stars hotel room. It was a horrible old room. I contacted Priceline and I talked to 3 agents over an hour on the phone. They keep repeating the same words, that they can do nothing for me. It’s not fair and they were no help at all. Never ever using Priceline again!

We just got back from a trip to Calgary, Canada. The trip to Calgary was great but the experience with Priceline was horrible. Priceline used to be a good company who cared about their customers. All that has changed. Priceline advertised that this Hotel we booked only had "two rooms left" and we thought that they offered the lowest rates available. We also thought they would "price match" if we found a lower rate. We found a lower rate at the Hotel after we checked in, about $120.00 less. Priceline also lowered its rate on their website right after we booked the "last two rooms". Not only we could have saved about $120.00 by booking directly with the Hotel, but we also learned that the hotel had over 60 rooms available.

Like all who attempt to get a better hotel for a better price, I used the "Name Your Own Price" feature. After specifying an adequate bid, I was accepted to the lowest end of their spectrum in category, Hilton Orlando-Bonnet Creek Resort. A bit disappointed, I immediately looked at the hotel on their site and found that this hotel had an offer that equated to $100 less than what my bid was accepted for. Needless to say, this is an unethical and deceptive practice that is programmed to steal from its customers rather than either immediately matching the price, or finding a better hotel where they can still stay in the green. Profit over Patron is what their actions show. When I called, "all they could do" was refund the difference, but not cancel the booking; it's like I was raped, but provided some change for an Uber back home.

I booked a hotel through Priceline.com. I could have used other sites to book but I liked the price match guarantee. I did in fact find my same hotel/same room/same dates at a cheaper rate not too long after I put in my reservation. I could have in fact CANCELLED my reservation for FREE as I was still within the time frame. I called CS and was really pleased they seemed so efficient and told me to just keep my current reservation, send them the receipt AFTER we stayed and they would happily refund the difference. I had already sent the link/screenshot of the better deal and she had already looked at it.

If I could a ½ star, I would. Priceline has VERY POOR CUSTOMER SERVICE. Whatever you do, please do NOT PREPAY anything. You will never get a refund under any circumstances. I will never use Priceline again.

I wanted to write a review about my Priceline experience. I had travel plans and then I had an emergency come up. The woman in customer service did such a fantastic job helping me with the situation. I believe they went above and beyond to help me resolve a difficult situation. I would definitely use Priceline anytime again.

I've reserved a car in Frankfurt Airport through Priceline for 650eu. When we got to the front desk of Thrifty I had to pay 1150eu. Since I was with my family (4 kids) I didn't have other choice but to pay. Even though I had contacted Priceline several times, I didn't get any response.

I contacted Priceline customer service when my debit card had been used for purchase of a plane ticket and I called before flight has taken off. I asked they cancel and refund me the money because I didn’t authorize the ticket. I said someone used my Card to purchase and manager said “I’m sorry it was a non refundable ticket”. I said I didn’t purchase nor is it in my name, it was as if it was ok I pay for someone to use my card and fly for free. The crazy part is I caught it before the flight was leaving and they didn’t care my card has been hacked and used fraudulently. I gave them chance to help me and they have no care in world.

I booked a hotel July 23, which was book now pay later once you get to the hotel. My elderly mother fell sick and I canceled my reservation the next. I had to July 25th 11:59 to cancel without a charge to my card. The hotel charged my card anyway. Priceline contacted me on July once I gave all my bank documents and they told me the Priceline will refund my money and in 3-10 business day. Well today is 10 business day and when I called they said they start my process until August 2, 2018, which is one week after they called and said I’ll be receiving my money in 10 business day. So now they want to keep saying sorry but now I feel played all the way around. Then when you trying to explain they start talking over you. On 3 different occasions I had to say “please can you stop and let finished what I was saying before you cut me off”. I’m tired of the apologies. I want my money so I don’t have to deal with the unorganized company.

I tried to book a hotel through Priceline and they purposely booked my appointment for a week later rather than the same day and after I realized what they did I tried to cancel and they then took their time refunding my 104.00 (72 hrs) then transferred it back to the bank (GoBank) who I also hate and despise also held the money for another 14 days. I got nothing but negative drama and absolutely no support from either company. I absolutely do not recommend using Priceline.com or GoBank unless you want to get ripped off/lose your money.

Watch out for tricky currency “options”. I recently booked a hotel through this company from Canada in Canada on my phone. There was never a mention of currency anywhere. I booked a “special deal” that was nonrefundable, and of course my credit was billed in US dollars. After talking to a representative, I was told that I had to switch the currency in a drop-down menu, even though it said nothing about US dollars in the quote itself. For some reason now when I go back to check there is a C in front of the quote meaning Canadian currency. I still have the original link for my original special nonrefundable price that has neither a C or a US in front of the quote. Do not book anything with this sneaky company.

NEVER NEVER USE PRICELINE!!! Am a senior citizen and made a reservation via Priceline for a Hertz rental vehicle. Was unable to travel on the date of pick up due to a change in my interstate moving company. Attempted to cancel reservation through Priceline and was told my type of reservation for $200 was totally nonrefundable and non-transferrable. So Priceline is charging me the full amount even though I will not be picking up the car. I could understand a penalty fee but the full amount? They are also charging me $75 for a rebooking of a ticket that cost $102. So to Priceline is taking $275 for a car and a ticket that I will not use.

We had booked a vacation to Alabama to see my daughter. 3 days before we were scheduled to leave my father-in-law was life flighted. We found out he had cancer in his brain. They were giving him not very much time. I did not get the trip insurance, never have. Priceline would not do anything for us. They would not let us change our flights to another time and to cancel would cost us half of our tickets. My husband ended up cancelling but didn't want the rest of us to because we can't afford to just give that money away for nothing. They also would not let us switch him out with my mom. I went with a heavy heart.

I made a reservation months ago to move my child into college. I recently found out that I would not be able to move him in until the following day. I contacted Priceline via online twice and then on the phone and they refused to help. I was also told that Managers will not speak to customers so therefore no exceptions will ever be made. That is NO way to treat customers. There should be situations where an exception can be made. I have used Priceline many times and after this experience will NEVER use them again.

I booked a cruise for my cousin for her birthday through Priceline. This cruise was originally booked on 12/21/17 and the cruise dates are 11/11/18-11/17/18. After booking, I received several emails about payment that would be due and when I would have to pay them. The cruise deposit was due on 7/24/18 and the remainder was due by 08/03/18. The debit card that I originally booked the cruise with was deactivated because of fraudulent activity and I was waiting on my new debit card to come in the mail. On 7/24 at 8:09 a.m., they sent me an email saying that I needed to pay the deposit within 48 hrs of the RECEIPT of the email or my booking would be cancelled. So on 7/26 at 5:30 a.m., I went on the website with my new card and paid the amount that THE WEBSITE SAID I OWED which was $486.50. I went about my day. I received an email about 5 hours later telling me that my reservation was cancelled. So I IMMEDIATELY called Priceline.

I scheduled a rental car in March for my upcoming trip on August 16th. I received my confirmation email and I go back to look for my confirmation email and see they sent me an email stating they cancelled my car rental due to the location for pick up was closed down. I called Hertz who stated I would have to call Priceline as Priceline is who they use for online reservations. The 2 reps tell me they cannot honor my price and I can just make a new reservation, I stated they should honor my price due to no fault of my own that my car rental was cancelled and that they should have moved my rental reservation to another Hertz for the van that I had on hold for the price that I booked for.

I was looking for a car. It say they are one price on the popup but are always higher. Is this even legal. Can a lawyer contact me. This is a waste of my time. Time is money so I think Priceline owes me.

While driving from Mesa, AZ to Chicago, IL I went online to make a hotel reservation in Illinois. The number listed was a local number for a Hampton Inn in Illinois. The reservation clerk answered the phone “Hampton Inn” and made my reservation for $166.74 that night. I arrived at the hotel only to find that I had been talking to “Priceline” in Thailand and had been scammed! The hotel rate was $113. My bank card had already been charged but the hotel only received authorization for a $50 payment. Criminal!! Help stop these abuses!! I would be liable for double charges!! DO NOT USE PRICELINE. They are also linked to EXPEDIA and others. Word of advice. Go to yellow pages. Get local hotel number and call directly.

After accidentally booking a hotel through Priceline.com. Everything went downhill from there. They added over $40 to my quoted rate and stated that it as booking fees. They get away with this by telling you the standard hotel rate and booking and then not sending you a folio receipt. When you try to get a receipt you get a Huge Run Around, No- Human can help and they keep sending you back to the POS website that will only give you your booking info, No final price until you see it on your credit card bill. I called to inquire about the elevated price additions and was on hold for 22 minutes. When the non-English speaking person finally picked up, I was told that all I can do is go to their website which like I said will only show the booking. Horrible Company that should be bankrupt by now. My next letters will be to the BBB and Attorney General. No-One should get Screwed like this.

I needed to stay in a hotel room for the night in Northern Florida, booked a room on Priceline which they charged me $61.97, and when I got to the hotel presented my card they only charged me $47.46?! So I called the hotel which they are suppose to credit my account as I am still waiting for but I also called Priceline to find out why I'm being charged a $14.51 difference, they repeated to me by both woman that it's a profit that the company makes. Really?? I get that but why on earth would you tell the customer that!?! I asked for a refund in the difference and they have no way of doing that!!! I will never use Priceline again, I will call the hotel first before I ever book a room as I have no clue who is scamming off me!! It's all a lie that you can get a better price!! Shame on you Priceline for scamming off the people who make you billions!!

I booked a car from Priceline in Israel. The FINAL price given to me from Priceline was $189. When I went to pick up my car, there is apparently a long standing issue - where Priceline DOES NOT tell the actual price. The laws in that country demand liability insurance... And the collision was optional (I had documentation from my credit card company saying I was covered). It ended up costing over $300 to get the car that Priceline said would cost me $188. NEVER AGAIN!!!

DO NOT BOOK WITH PRICELINE. This is the second time I have this issue! When booking a hotel room, there are policies from certain hotels that aren’t explicitly described to the customer upon booking which makes it so that, if you make any mistake while trying to find a room in the evening, you will have no room to make any alterations or request a refund with the company. You will have to call Priceline who will then call the hotel and you will find yourself helpless between hotels saying it is on Priceline to help you and Priceline saying it is on the hotel.

I booked a room at the Ramada Inn by Wyndham Rockville Centre, NY via Priceline check in 7/18-7/24th. Priceline gave it 4 stars. I got to hotel and had to go to 4 rooms before finally contacting Priceline to tell them I want my money back and I will book elsewhere. Hotel was less than one star. I work front desk at one so I know hotels. Priceline contacted hotel and was able to get me a refund for all nights but one. I was forced to stay one night but did not feel safe and checked out really early next morning after booking another hotel. I loved the other hotel.

I searched for a hotel booking. Search criteria included 2 adults and 3 kids. Long story short - The results I got from Priceline mentioned again that I'm 5 people and stated that the rooms are good for me. I booked the room for 2 nights totaling 700$+-. A week out, I called the hotel to double check that all is good. Guess what? The room is only good for 4 from a legal aspect. This is irritating as Priceline doesn't have any problem to push you into a room that will not be comfortable and even illegal - just to make another $$.

I booked an Express deal hotel for Arlington, VA for August 2018. I made sure I checked all the amenities that I needed because there are no refunds for Express Deal, which I fully understand. I made sure I put in the filters for free parking, pet allowed, and extra guests. After I did all of this I scrolled down to a choice not knowing what Hotel I would be given but I was satisfied with knowing my filters and price will be accommodated. After I paid the hotel was chosen for me. I contacted the hotel to ensure they accommodated all I needed. Then I was informed they don't allow pets, parking is $25 daily, and you have to pay for an extra guest. I called Priceline and the representative stated that amenities are not guaranteed on Priceline and they are not offering a refund or assisting me with changing to a hotel to accommodate my needs.

I am going to second the review of TahniMara of Cartersville, GA, a Verified Reviewer, who posted on July 25, 2018. I had the EXACT same experience. I have been using Priceline Express deals for a long time and have always been pretty happy, but now I feel absolutely deceived. And customer service was downright RUDE, stating their policies instead of trying to make it right.

I've been a customer for several years. I've had occasional bumps but, by and large, have been satisfied until a recent experience. I was on a road trip and booked a room in Amarillo, TX at the Camelot Inn for 4$51. When I arrived in Amarillo, I came upon a large billboard for the hotel advertising a room at the same hotel for $30. Since I depended on Priceline to find the best price, I was rather upset to discover that they were no longer doing what they're advertising and promises say they will. I'd encourage everyone to consider other options than Priceline or their sister site, Booking.com before letting these dubious companies have access to your credit cards.

I was booking a hotel room in Chicago for my husband and I with our young son via Priceline's Express Deal. I entered on the website that we want one room and then picked the deal. When I reviewed the reservation information the website says: "Kids Stay Free. 1 child under 16 years stays free of charge when using existing beds." However, after I clicked on "Confirm Your Reservation" it showed that we booked the Drake Hotel and it is for up to two adults. I called the hotel to make sure including my son the three of us will be OK to check in. The hotel reservation staff asked me to call Priceline because our reservation was through Priceline. I chatted online with a Priceline representative, and the person was not friendly and not helpful and asked me to call the Drake Hotel again. I went back and forth and nobody could confirm that it is OK for 2 adults and 1 child to stay in our booked room.

Priceline.com You suck! Absolutely irrevocably 100% certain I will never ever book anything through you again. I would pay double before using you. Booked my hotel for a trip to visit family through you, get to the hotel and your bank account declined the charges when the hotel tried to authorize it. I called you, you put me on hold FOR AN HOUR and called the hotel that I was physically standing at. Then when you couldn't figure it out, your consolation to me was to book me at a different hotel?! Absolutely not AND you wouldn't even cover the extra money it's costing me to stay at the hotel because you guys suck. #PricelineSucks #NotWorthIt #NeverAgain #ZeroStarsNegativeRatingIfICould #Unbelievable

Well in Canada booking a hotel a Canadian Hotel, with a Canadian credit card I went on priceline.com to book it. The price said $71. What a great deal. Went through the process of adding my credit card information. All of the information required to book a hotel with the Delta Marriott in Halifax, a great hotel where we stayed before. Excellent service. When the booking went through it showed that we paid $105 all taxes in and different service charges that the hotel charged us before. Still a great deal!

I just made a reservation using the Express Deal guaranteeing a 2.5 star hotel. When I did a Google search for the Sleep Inn in Panama City Beach South it clearly states that it is a 2 star hotel. Sleep Inn own websites says it is a 2 star. I called Priceline to complain. I was told that in their system it is a 2.5 star hotel because of customer rating & their own rating company. That does not make it a 2.5 unless you can do a Google search & it says 2.5 for that hotel. Where they get you is you don't get to see the hotel until after purchase which is non refundable because it is Express Deal. I didn't have a problem until I looked up the hotel on Google & everywhere said it was 2 star.

Most of these sites are rip-offs. I went back to AMAC (Firm is like AAR) for the discounts and coupons they offer. This is safer than these firms. Remember if it sounds too good it is not!

This company is horrible! Someone should file a class action lawsuit against them! I booked six airline tickets through Priceline and was on the phone with the representative the entire time and I was deployed with the military so only had internet access but not email access and was told the dates were confirmed and accurate. When I get home to print out my itinerary the dates were not accurate and Priceline stated they could not change nor refund my airline tickets.

Every year for the past 15 years I book my trip back home (Hawaii) to see my family. I have noticed over the past few years some shady things. I have had my seat assignments changed from what I selected (during the booking), separating my minor child from me on the plane. I have to pay extra to the airline so I can reserve seats next to my minor daughter! This adds up especially when we are traveling so far. Priceline advertises "lowest" prices but that is a lie! I arranged my car rental with my receipt stating I could cancel at any time. I received an email from USAA making me aware of discounts I am eligible for as a veteran. One of those discounts was for a car rental with the same company I booked with through Priceline.

When I had to cancel the additional insurance on a rental the money was immediately returned to my credit card. This increased my trust in Priceline. I have been a Priceline customer for several years and they have never let me down. I recommend this service to anyone who ask about an easy to use booking service.

Am a senior citizen and made a reservation via Priceline for a Hertz rental vehicle. Was unable to drive for a couple weeks prior to trip due to a health issue. Canceled reservation through Priceline and was told my type of reservation was totally nonrefundable. Tried to cancel via credit card to no avail. Priceline provided their cancellation policy which credit card company honored. Honestly feel Priceline is a scam. Things happen in life that are beyond our control. Not worth the couple of dollar savings Priceline offers.

It is a pretty good site, but some of the hotels/inns haven't been the best. Guess you get what you pay for. Seems like the least expensive hotels aren't always available when you do finally book them, or there are additional charges not mentioned when you book the booking.

I was given a rental car that could not be returned to the airport that I was leaving from (both airports are in LA). After 4 days of waiting nobody called with help. I called and was on the phone for 1 & 1/2 hours with 7 different people. In the end I was offered a 10% discount on a car to take to the other airport. Then, I was charged twice for the same rental car. All the customer service reps are in the Philippines and cannot (will not) transfer you to anyone actually employed by Priceline. I don't think Priceline actually exists: it's merely a crappy computer program. F- fail.

I reserved a family suite (via Priceline) in a Marriott Suites hotel in Lexington KY for 3 days. Pre-paid $570. On my way to the hotel, I decided to call the hotel to verify my reservation. I was told by the reservationist that my room had been given away to a group of Japanese tourists. I was then shifted to another property, in a tiny room. Why was my reservation not honored? I prepaid and made the reservation in advance? Why do Japanese tourists have precedence over me? I will never make another travel reservation through Priceline again.

Counter people for Hertz could not scan my card, would not hand-enter it, and refused my rental. There was well over $200 in the account for security deposit at the time, and the rental fee was already paid for. When I asked for reimbursement, I was ping-ponged back and forth between Priceline and Hertz, with neither group taking ownership. I am not a well-to-do senior, and will not use either company again as I was also denied reimbursement of my rental fee.

Am highly disappointed in my stay here since I checked in as the resort was not represented as not being on the beach as the listing and images showed instead we have to walk over the bridge to get to the beach and any activities going on. I would have never paid to stay somewhere not looking at the beach especially as much money as I paid to stay here. I paid to see the beach not walk to it. Then the carpet is wet in multiple areas had to call maintenance. Now it smells of mildew. The view is of a green and brown pond that is gross to look at as well as the annoying noise from toads or something can't even enjoy sitting outside. The construction is ridiculous well and would've been nice to be notified of before the reservation. Also couldn't enjoy the pools because every day all the chairs were taken by the time it opened and this has just been my worst beach experience.

Great prices and easy to navigate. When using the express booking it tells you if you have already booked before. The hints are great in order to determine if you want to book again.

I called Priceline to change a flight due to a family member's medical emergency. Because I would not share the personal detailed information of the family member's emergency, they would not change my flight in any form. I thought I was safe because I had the flight insurance but their insurance company told me in order to make any changes or refund the flight I would have to provide a detailed doctors note stating the condition and prognosis/nature of the medical incident. Because I did not feel comfortable sharing personal medical information about a family member I missed out on the flight/money paid for the ticket and had to spend additional money on another flight home.

Very unhappy with Priceline! Booked online through MapQuest for hotel and needed to cancel over 1 week in advance and was unable to. I was unaware from site that it was nonrefundable. Will NEVER use them again!

Very frustrated with our experience renting a car today! Our final bill was twice what we were quoted with Priceline. After adding toll pass, insurance, deposit that we were not told about our bill was NOT what we were told we would be paying. Not even close to the estimated amount. Priceline prices cannot be trusted, and we will never use them again for this reason. Disappointing...

Would give 0 stars if I could. Nothing like ruining a family vacation 2 days before we leave! Was told we could only rent from “the airport” location if we had a major credit card. Our debit card or cash wasn’t good enough for “the airport” location. We made this reservation on 5/24/18 and were not notified of this until today upon calling to confirm reservation and seeing if we could get car a few hours earlier. The manager Ryan was especially lacking empathy of any degree, didn’t even apologize. Blamed Priceline and of course Priceline blamed Enterprise and they both blamed me! Nothing like telling the customer they are an idiot. Ryan wouldn’t see if another Enterprise location that isn’t an airport had the car for us.

Horrible Experience booking a flight and a hotel. Very deceiving wording on their website purchase. Spent over an hour and a half for two days of trying to find a way to cancel this purchase, but I was told that there was no way to receive a refund on our purchase even though we tried to cancel 30 days in advance. Horrible experience and wasted 1 1/2 hours on the phone. DO NOT BOOK THROUGH THIS COMPANY!! IF THERE WAS A ZERO RATING FOR THIS COMPANY, THEY WOULD HAVE GOT IT!!

I used the express deals to book a “3 Star Casino Hotel”. After confirming the reservations I was sent the details on the “hotel” Priceline selected and made my reservations at, which turned out to be a MOTEL with 3 slot machines in the lobby! I reserved two rooms, one for my spouse and I, the other for my teenage daughters. I would have never booked my daughters a separate room in a MOTEL with outside doors.

I’ve just got back from a military deployment and needed a place to stay while I search for a new apartment to rent. I ended up finding one faster than I thought I would. So I called customer service and explained the situation and their response was because of their policies they can’t issue a refund and the representative was unwilling to discuss it further. I’ve used their service a lot and this is how they treat a loyal customer. Needless to say I won’t be using their services anymore because of the unwillingness to even try to come to a compromise. I wasn’t asking for a full refund or trying to get a discounted rate instead just pay for which I used. Not happy.

Note that Priceline is not consistent in reporting all fees you will be charged with a hotel booking, especially for express deals. Some deals will include a separate line for resort fees, paid either through Priceline or separately at hotel. Some won't. Therefore, you'll never know true cost of hotel until your stay. In my case, Priceline refused to acknowledge the hidden fees and said they don't know all fees the hotel will charge for a stay. Really? Isn't that the entire purpose of using Priceline? Of course, I will no longer be using Priceline for any services. Buyer beware.

Priceline rep quoted same price as online then told me that taxes were $135 on a $315 charge. I protested but was assured it was the tax rate. Looked online and found the tax should have been $35. Called Priceline and they told me that the $100 is for charges the hotel (Best Western) charges them. Completely FALSE! The $100 was Priceline ripping me off! Take my advice and make your reservation directly with the hotel. Less expensive and you have the same risk exposure. Priceline needs to be driven out of business for their shady tactics!

We booked a hotel in Palm Springs for 2 nights, 2 adults and 2 children. Once the booking was processed and credit card was charged, it said the room sleeps 2 adults and that the hotel may charge for additional guests. I called their customer service which provided absolutely no customer service. Soft spoken lady speaking from another country kept repeating the same line, that she could not change or cancel the reservation. SHAME ON YOU Priceline. I will not be using your service ever again. I will use Expedia instead, everything always goes smoothly with them.

If it was possible to provide zero stars I would. After booking a hotel through Priceline for a stay in Paris they happily took my $900.00 and sent me an itinerary. When I arrived in Paris, the hotel indicated we would not be allowed to stay - as the booking was for 2 people and we had three in our party. They refused to let us stay and turned us out into the street. Priceline's answer - we can't help you. Your stay is non-refundable. It cost me another $1000.00 to find a hotel to stay at on top of tons of stress - can you imagine being in a foreign country where you don't speak the language at midnight on a street corner with our luggage and nowhere to stay? Priceline is a bunch of crooks - DON'T EVER BUY.

Reserved a car and got an email confirmation that said right at the top that it was 100% able to cancel up until the time of pick-up. I found out I was able to use a friend's car and used the chat function for customer service. They said it was not possible to cancel or modify it. I asked them about the email and they said that was referring to any insurance I may add on to the car later (which was extremely misleading). I asked twice to speak to a manager because I did not need the car and it was 5 days until my trip, so it was more than enough time for that car to be rented to someone else. They refused and said a manager would just tell me the same thing. I've rented cars before and never had a problem if I needed to cancel in advance. Worst customer service ever. So now I am out $450 for a car I don't need that has not been supplied to me yet with no recourse.

I work at a hotel front desk and I have had so many lost reservations with Priceline. What they do is charge the guest for two rooms, send us one, then bill the hotel for the lost hotel room so they end up getting paid for three. I am pleading with any lawyers out there please organize a class action lawsuit. Just twice this week I've had guests check in showing me being charged for 2 rooms and we only get sent one. This scam has gone on long enough. If you know any lawyers who are familiar with class action lawsuits, please PLEASE let them know. Hotels keep records of all reservations and I'm guessing it would be easy to follow the paper trail and substantiate the lawsuit.

Booked with no mention nor can I find a cancellation policy readily available. Hotel is good to cancel but Priceline will not. Customer service is terrible and people use once and never again. I will give them lots of advertising for their noncancellation efforts.

I like using Priceline. They was great but the more I used them the more I started seeing that some of the hotels and resorts have separate fees of their own. You know hidden fees basically you begin charge twin.

Well they finally got back to me 24 hours later and changed the reservation with no extra charges.

The description showed that room was an ocean view with lanai, right after I booked, the confirmation showed it is ocean view only. I called Priceline. They said it was not guarantee and its advertising did not say it is not guarantee. The booking was not refundable and I cannot get my refund and they won't do anything about it. Priceline is a Scam and full of false and misleading advertisement.

While I was staying at THE COUNTY INN, I was woken up by a strange man coming towards me across the bed, in the dark, just before midnight. I screamed loudly about 5 times, he bolted, I screamed loudly out the front door. I called the front desk and no one picked up. I called 911, the police came, made a report (**), and kept me around about 30 minutes for questioning, collected the bedspread for DNA, footprints, etc. My iPhone was stolen.

I booked a hotel through this site in order to attend my Sister's wedding. Unfortunately a family emergency came up that forced me to cancel my plans to attend the wedding and thus to stay in the hotel room that I booked. Neither Priceline nor the hotel was willing to cancel my reservation or refund the money that I already paid for this room. This policy is TERRIBLE! I am on a very fixed income and this kind of expense was a difficulty to afford to begin with but then to be shut out and not able to retrieve my money... this is crazy!

I was given a choice between a king room and a standard queen room. My assumption was that like every other hotel reservation I've ever made in my life this would be one king bed or two queen beds. Upon clicking the reservation button and receiving confirmation, I realized that the choice was actually one king or one queen bed. This will not accommodate my family. I called immediately and have spoken with 4 different customer service reps. All of them telling me they are unable to help, that it's their policy not to allow me to cancel this reservation and book a different room and that there's nothing they can do.

I recently booked a hotel through Priceline and later found that I was unable to make the trip. I called as soon as I was aware and tried to cancel my reservation. They had 9 days advanced notice and they refused to refund my money. They were not nice. They essentially took my money and could care less. I will never use Priceline again. I travel a lot but I would not recommend this company and the last time I used them the hotel was supposed to be a 3-star or better hotel and I was afraid to even touch anything in the room, it was so filthy. There was blood on the bathroom door. I found another hotel. Don’t book with them.

Recently my wife and I were planning a trip to Springfield Missouri, so I decided to check out "Priceline" for deals as you see them advertising on tv all the time. Well, I put in my destination ect and the list of prices came up, and right a the top was their "express deal" for about 100+ cheaper than everyone else. I added our tickets and rental car to my cart, and tried MULTIPLE times to book that deal, but every single time it came back with "Ooops! We're sorry this deal is no longer available". Frustrated I thought it was something wrong with my computer, so I tried to do the same thing several times on both my wife's and son's computer also. Each time the SAME deal came up. Thinking maybe it was something to do with the internet I decided to wait a day or two to book our tickets as there was really no hurry.

Do not book through Priceline... Fake promises is what it is. I wish I could give them a negative star because after our last hotel stay booked through them, they have not only lost our faith in them but have lost us as their customers and also our family/friends. I would recommend you to rather use Expedia, Kayak or any other website but not them. We booked a hotel in Michigan through them. It was a stay from hell there. Spiders in the bathroom, rotted doors, mold in the bathroom, slept on the couch for both nights. I do have to say the hotel manager called me right away apologizing and ensured that they will take actions to make sure steps are taken to correct this as they believe in making sure their customers have comfortable stays.

Our family was looking for a room for a weekend getaway to South Alabama. We used Priceline to review and select a room. We utilized the Express Deal that gives you little options at selection. We booked the deal and Americas Best Value Inn and Suite was the resulting location. When we checked in, we found a smoke saturated room that was so bad no one could have stayed there. Our family is non-smoking and we had small children with us, (a 2 month old). The hotel offered no other alternative and refused a refund since we booked with Priceline. We contacted Priceline and got the spill about reading the fine print and there was no guarantee for smoking or non-smoking. Our family had to pay for rooms we could not use as well as replacement rooms at another location we found. Both Priceline and Americas Best Value made money on the deal and we lost big time. Priceline is not a good deal and a rip-off.

It's the worse website to book for hotel using the secret deal or express deal. I book a twice a hotel at different areas in two weeks as express deal and my booking suppose to be for 3 persons, and after I paid the reservation email shows the hotel and reservation for two people only. I called Priceline and they said, “We can't do anything and you can ask the hotel for another bed and could be with extra charge.” I was lucky the hotel staff was very kindly people and help me, and that will be last time to use Priceline site.

I've always used Priceline to book my rooms until now. I booked a room for 07/20/18 an upcoming family trip. I selected 2 rooms but website kept kicking me out. I booked one room for a certain area. Went back to book the same area and saw *hint: you've booked here before* under the impression that it was the room I had just booked.

My boyfriend was attempting to book a flight to Hawaii. The Priceline website crapped out so he had to re-enter his information again to retrieve a confirmation. Priceline charged us for two bookings so we called to dispute. Not only did we wait a WHOLE HOUR listening to their dumb automated content on loop, the customer service rep had to call Hawaiian airline separately to get ahold of the situation.

Beware of false advertising and misleading information from Priceline.com. I rented a car with “unlimited mileage” but when I went to pick up car Advantage rental company told me mileage was limited to 159 miles per day. Priceline refused to refund the money because they have a statement that says rental company may have additional restrictions - if that is the case, then don’t mislead the consumers into thinking they are renting a car with unlimited mileage. It’s a bait and switch type of practice that takes advantage of the consumers. It’s wrong! Don’t trust anything Priceline advertises and before you use them, read all the fine print and if it’s a vague clause (Carte Blanche) be prepared to be taken advantage of.

So, I have been using Priceline to book a roundtrip flight to and from my home and school once a week for 6 months now. So needless to say I am an avid customer. I booked a flight for $408 today and less than an hour later got an update about pricing for my flight from Priceline saying that the cost had gone down to $333. I immediately call customer service to see about either canceling and re-booking or receiving credit on my account seeing as how they advertise BEST PRICE GUARANTEE. So, the first representative I call I am midway through my call and mysteriously the call is disconnected. So I casually call back and am on the phone with a representative for approximately 20 minutes. The end result of my call is, that in "his computer system" it is not showing any available reservations for this price, therefore he cannot issue a credit to my account.

Recently purchased airfare from Eugene, Oregon to San Antonio, Texas and return (along with a rental car) through Priceline's website. Since we wanted to have carry-on luggage and choose our seats, we upgraded from "basic economy" to "economy (recommended)" on Priceline's website. Upgrade showed the ability to choose seats but the website wouldn't let us do it at the time of purchase. This is where I believe Priceline's website is somewhat misleading - and as I have since learned, it turns out choice of seats only happens when you check in for the flights. When we couldn't accomplish the seat choices at the time of booking we waited a few weeks and then contacted the two airlines we were booked on. This is where we learned our seats were not guaranteed or designated with either airline but for an additional cost we could make this happen today.

Accidently booked in wrong state. Pulled up Mississippi hotel. They booked in Michigan. Called 3 minutes later when noticed. They said hotel refused refund, called hotel, said they can not say yes or no to a refund because it is paid directly to Priceline. Called Priceline 5 times and hotel 4 times. Got nowhere. Will never use them again. DO NOT USE PRICELINE!!! Have to file dispute with credit card company. They are making bank on their refund policy. Because there is not one.

Bait and Switch at its finest. A Motel was chosen under express was not even close to what was represented as an example of hotels that would be chosen under the express program. Called to cancel due to the misrepresentation and they refused. Had to go to bank and file complaint with credit card company to get my money back. Sad. Very sad. STAY AWAY.

I tried to purchase airline tickets through Priceline on an advertised Express Deal. When I tried to confirm the purchase the price jumped from $208 to $304 for the ticket. When I tried to contact the customer service department all they would say is that they don’t guarantee prices and could not honor the price. This is just a typical bait and switch tactic which is apparently what they like to use to induce purchases at a higher price!

Terrible customer service, when finally reached by both chat and phone, was not at all helpful at all to either change my car rental reservation times or even provide any accurate information about possible late car - return rental fees. Totally misinformed and irresponsible customer service, do not use Priceline!

We booked car rental from Fox via Priceline. First this place is far from airport and you have to wait for shuttle for long time. We had a SUV booked and upon arrival we got a SUV where Baby’s car seat was not buckling up and other 2 SUVs were same also, so we had to get another car. They didn’t mention any extra charge for upgrading. Later they not only charge extra $160 but also they simply lied and charged $1:30 more per gallon oil. As we book through Priceline, they should have helped us but they didn’t. They told us to email here and there for a week then told they couldn’t help. Not going to book any through Priceline again too.

I have booked airline ticket with Priceline thinking if I find a cheaper price they will refund. But do not believe their claim. I have spent nearly 2 hours with 2 different customer support agents. I am able to see different website and lower price but Priceline claimed in one instance they could not see my departing airport on the website I provided and in another instance the price is way more higher than what I am looking at on my screen. They claim they have live feed etc. but it is incorrect. I am able to book flights at cheaper price than theirs with same conditions and they are unable to see the same prices. You cannot contact them via email where you can show them the screenshots. Don't get fooled with this company and don't use them. They are a scam.

Booked an international trip via Priceline, they changed the schedule of my connection flight which would ruin some of my plan. I called their customer service hoping to get my flight rescheduled. Then they canceled my flight altogether and charged me 10 dollar for cancellation. I had to book another flight for a higher rate at the time. Terrible customer service. It takes forever and they won't help you get anything done. STAY AWAY FROM PRICELINE.

I purchased round trip tickets. My father's health failed, so I contacted Priceline to get my departure ticked at a sooner date. They charged me for a full fare and a service fee. One hour later they left a message that the price had increased another 100.00 and if I did nothing the ticket would stay as originally booked. I booked a sooner flight with another carrier and when I went to use the return ticket it was canceled. I spent almost 2 hours with one the phone initially to change my departure ticket only and leave the return ticket. The operator was rude, unhelpful and in the end hung up on me. This is not a company I will ever do business with again. To say the least they have no moral code.

Frist of all it states price Guaranteed if not they will refund you 100% money back... It's not true even when I read the prints.... When I called back to confirm it they just was being rude and refuse to refund me my money... So please. My advice to anyone. It's better to book on Hotel.com or just pay a little more directly to the hotel. Always double check the hotel yourself for the prices. They might have cheaper and better policy.

I booked an express hotel deal advertising a 44% discount. When I reserved it, I see that it's actually a 14% discount for prices listed on THEIR OWN SITE. I reach out to their customer service and of course they claim that they calculated it based on "a different rate" and that I had, in fact, saved 50% and they're sorry I "assumed" that the rate they used to calculate the discount was the rate they listed on their own site... This company is such a fraud.

Do not rely on "Name Your Own Price" or their "Express Deals" if you care about quality. Several years ago they appeared to rate their hotels fairly well (1*,2*,2 1/2*, etc). The last 2 times I used Priceline.com, I got a much lower quality hotel. Priceline just gave me an "Express Deal" for a Holiday Inn Express or Best Western like hotel. I bought it and they have me an Extended Stay America 1 double size bedroom. This happened to me last month when I used their "Name Your Own Price". There is no way this Extended Stay is the same rating as Holiday Inn or Best Western. Their idea of a free breakfast is a few packages of instant oatmeal you can take back to your room! Customer service was no help. They said you bought it, all sales are final, and you are getting a breakfast! I'm done using them. Ok.

Terrible customer service, nearly impossible to contact via phone. Was not helpful at all to ask about reservations or changing due to error. Hidden fees, not accurate hotel listings, NEVER USE PRICELINE.

I booked a car through Priceline from Dollar, purchasing their insurance offered on through their website. Call Dollar/Hertz Airport Frankfurt to confirm, everything ok so far. Getting there after overnight flight. And the friendly Hertz employees has a page with fine print underlined of their contract conditions, you have to purchase their insurance policy. So, you can't get another rental car on short notice for a reasonable price, so you are hostage. My price I booked was 435 Euro, I ended up paying over 1000. They were not interested in the contract I have through Priceline. It's a fraud. I called the German Priceline number and didn't get connected. If anyone wants to verify Priceline number **. I will never book through Priceline again. I have done it before through other sites without problems, also with Hertz. My advice avoid Priceline Car rentals. It's not worth the hassle and the money.

I feel very upset with the customer service received from Priceline; I choose the express deal for a recommendation from some friends...But I feel was a SCAM. I called 2 minutes after received the Hotel name requesting a relocation to a hotel front of the beach or the refund of the money but any Representative was not kindness to help me with inquiry. I will never recommended to any other person to used Priceline because we did not received the deal according with the description and the support to the customer is ZERO, and the focus to customer satisfaction of Priceline is TERRIBLE... I DON'T RECOMMEND TO ANYBODY USE PRICELINE.

I cannot believe that Priceline.com is allowing a sleazy, dump hotel/motel like the Rodeway Inn in Vallejo on their website. I thought priceline.com was better than that. I always used to associate Priceline with quality. Boy has Priceline gone downhill! The Rodeway inn needs to be condemned! There was false advertising I was unaware of what I was walking into when I arrived. Talk about ** city! There were vagrants, drug addicts and weirdos lurking about the parking lot all hours of the night and in the day as well. The room was filthy, I was afraid to sleep on the bed for fear of getting bedbugs or fleas!

There was a baseball tournament that was to be in Douglas, GA. The venue was changed to Cordele, GA. I made a reservation 6 days in advance for a hotel room in Douglas. I tried to get a refund, credit or a least a coupon to McDonald's 2 days before the venue started but they would not budge. They say this crap about how it was an express, reservation at a special price. Econo Lodge!!! A $50 dollar room. How much of a difference did Priceline pay for a $50 dollar room at Econo Lodge in Douglas. Will never use them again. With all the other websites for discounted prices for consumers will use one that appreciates its customers.

I rent a car with Priceline and they send me a confirmation with: BUDGET RENT A CAR - The company called me at the last minute and told me they no longer have the car available to me because: 1) Price is too low. 2) They said... The vans is out to be fixed. "But it is a BS." This is the second time this has happened to me while using Priceline services... So this time I was prepare and I did rent at the same time another van with a AAA SERVICES site and offer me a better price than Priceline and honored the deal. The Priceline do not monitored if the deal is honored. Very disappointed again... DO NOT USE PRICELINE.COM.

I accidentally made a reservation for the 12th of March instead of the 13th. When I went up to the hotel to check in they said they didn't have a reservation for the 13th so I had my boyfriend just pay for the room at the actual hotel. I did a claim with my bank considering I hadn't used the room or anything and it was confirmed I had not used it. This was all back in March. Today I get a notification that my bank reversed the claim amount so I sit on the phone with Priceline loans. All they say is they can't do anything to call my bank. Did that and they said they couldn't do anything to call PL. Call PL again. They tell me to call the hotel and yet again they can't give me a refund. I ** hate PL. Never doing business with them again. Bunch of scam artists. That's why they have a 1 star rating. Should be negative.

I understand the term 'nonrefundable'. What I don't understand is why Priceline uses this tactic when certain situations occur that may be beyond the control of the person planning on renting the car. We were to fly out west for a backpacking trip (early July 2018) and had made all flight and car rental reservations. Recently, the National Forest Service has restricted access to pretty much all public lands located in the northern parts of NM and southern CO. No sense in flying out there now so we cancelled flights (we did not use Priceline for airline ticket purchases) and had to pay a cancellation fee-fine, I understand that.

After booking my hotel online, I arrived at the hotel to check in about an hour after booking. I have a 5 lb elderly Chihuahua and even after charging me a $100 deposit just to check in, they wanted to hold an additional $200 for my dog and wouldn't let me continue to check in. I contacted Priceline because their website did not specify that the hotel was not pet friendly prior to booking... After contacting Priceline about refunding my money since I was not even able to stay in a room that I not only paid for, but also paid a deposit for in addition to, Priceline told me there was nothing they could do. No refunds. No hotel stay. Priceline pocketed it all... Horrific customer service, crooks!

On June 25th 2018 I booked a hotel, as I do many many times throughout the year with Priceline.com. I am aware that from the moment I see the price on the list, to the moment I select the room the price is subject to change. However once I am about to pay, and confirm the price when I pay, it should remain at the agreed upon price. Once I received the confirmation email I noticed the price had changed significantly from the last confirmed price I had seen. When I called to dispute this, they took an exceedingly long amount of time to figure out what was going on. As I tried to explain my situation to a customer service representative, whose English was poor at best, I was told that they had the right to alter the price at any time AFTER I confirmed the booking of the room.

Worst customer service experience I have ever received and will never use them again for anything. If you have any sort of a problem in your travels they will not help you out in any way. Never ever even expect a refund even if the mistake was on Priceline in the first place. Long phone holds as you’re passed up a ladder of continuous no refund policies even 10 minutes after booking. Priceline you are the worst!!!

Found lower price minutes after booking. Sent copy of site still no result... Do not use Priceline. Abby was the name she used... I guess she just follows a script until you get tired of sending her copies of the website. For 10 dollars it was not worth my time to keep trying to find the website to convince her she was wrong.

Hilton Daytona Beach Oceanfront Resort - I booked a 2 night stay at this hotel through Priceline. Unfortunately I had a family emergency, had to leave and only stayed one night. When I requested a refund for the 2nd night I was denied even though my cancellation policy indicates otherwise. The room smelled of mildew, the floors was dirty and the bathtub hardware was coming out of the wall. I highly recommend using another site and DO NOT plan a stay at this hotel.

I booked a Days Inn hotel room on Priceline and this was probably the worst experience booking a room. I searched a bedroom for 5 guests and read the information I needed to know and booked it. At first I was happy with the price and the two queen beds with an extra bed was sufficient. What I wasn't informed of, was that this room, by Priceline, was set for only two people! Two queen beds for only two people, even though, I booked for 5!

I booked a room online for a Holiday Inn, in Long Beach, MS. When I booked, I wasn’t aware it was a third party. I called to cancel and they said I would have to call Priceline because it was an outside party. I called and the people were very rude and point blank told me I would not receive a refund because I had clicked and accepted their agreement. I didn’t read the fine print and that is a lesson learned on my part but from all the reviews of Priceline that I have read, they are nothing but scam artists. Some kind of action needs to be done to shut these frauds down. I will not make that same mistake again. STAY AWAY FROM PRICELINE!

I booked a car rental through Priceline and went to cancel it the very next day. They informed me it was nonrefundable. the rental was 1300.00 and I was told I would still have to pay that amount even though I wasn't going to use it. I tried to contact them through chat and on the phone. The first person I spoke to was in India and I could barely understand him, the next person was in the Philippines. Neither person was willing to help me. I couldn't get anywhere with either of them and was frustrated by the lack of trying to find someone in the United States to help me with my United States reservation. Also, their lack of willingness to help by those who work for Priceline. I would never use Priceline again. Never ever again.

Was stuck in Newark and needed a last minute hotel. Booked Clinton Manor through Priceline. It said they had airport shuttle and looked good according to the pictures. After booking called for shuttle, no shuttle, paid $45 For a taxi to the hotel. Upon arriving and entering our room, it was disgusting. It was already so late and paid we stayed against our better judgement. As we had to leave back to the airport in a few hours. Didn't even use the shower. I'm not sure the sheets were even washed, found money in the bed. Will never book on Priceline again. Too hard to get your money back.

I booked a hotel in Kauai, Hawaii through my Perks site at work not knowing that Priceline was the underlying site fulfilling the reservation. There were several offer blocks to choose different options. Some offers specifically stated “excludes resort fees”, others did not. I chose an option that did not state that the resort fees were excluded because I wanted to pay everything up front. I received a confirmation e-mail for my reservation that listed the room cost ($903.42) and taxes and fees (490.56). The taxes and fees line had no detail itemizing the $490.56 amount. When we arrived at the hotel, we were informed that we were to pay the daily resort fee to them upon check in. I showed them my confirmation receipt and because there was no detail they told us we had to pay it and go back to Priceline. The hotel stated they would refund the resort fees we had to pay them directly if I could show them they were paid upfront.

Searching various hotels for 1 night stay, I see an express deal for a reduce rate. The deal gave example hotels, Extended Stay, Best Western, Holiday Inn Express; so I thought why not. I entered my information to reserve room and Econo Lodge was selected for me. Econo Lodge was not one of the examples listed as a hotel. Highly pissed; I chat with the customer service rep. requesting a refund and cancellation. Rep informed me that reservation was non-refundable, non-transferable and non changeable. Urging everyone to not use Priceline. False advertising!!!

Priceline has the worst customer service I've ever experienced with any business. I booked a flight and accidentally typed the last name wrong for one of the passengers. I've called Priceline 7 times, been on hold for several hours and have not been able to resolve the issue. Each time I call them, the person on the phone has no idea what I'm talking about even though the person I spoke to before said they were making notes on my account. I get different information as to what I need to do to resolve the issue.