Priceline Reviews

I have used Priceline multiple times. Each time in the end I have all of these hidden fees. Well this time I had a flight that I needed changed due to a medical emergency. I bought the insurance for this exact reason, my parent is in very poor health. I needed to come back on Wednesday due to my parent not doing well, I called Priceline and they said no, I called Delta who said I had to call Priceline. Priceline told me to call the insurance company I purchased the insurance from so I did that!

I don't give one star reviews very often but I think Priceline deserves this one. I was flying recently and due to extreme weather and delays I missed my layover. I was stranded at an airport in a city I was completely unfamiliar with and had no choice but to get a hotel room for the night. I spoke with a Priceline representative that recommended an express deal.

Booked a flight through Priceline, ended up going with United Airlines flight. After I booked economy fight for my daughter, I found out this was a called a basic economy flight that does not allow you to bring a normal size carry on bag and United wants another $25 dollars charge. I call Priceline customer service, that was a joke, reading from my screen, some random guy in India. Be very careful everyone using Priceline, there are hidden charges using this site. If possible book direct with the airline, better up front costs. Kenneth.

Booked a pickup truck with a Priceline confirmation. Went to Enterprise Rent-a-car. I was told that they didn't have the vehicle that I reserved or any other pickup for that matter. I called Priceline to see if they could assist me in finding a replacement vehicle. They said there is nothing they could do but cancel my reservation leaving me up the creek without a paddle. I was shocked! How do you sell something that doesn't exist??? Isn't that against the law??? On top of that Priceline did nothing to correct their error. They didn't stand behind their product. Had to rent a truck on the spot from a nearby competitor at a cost of $500 more than Priceline committed to. I wonder how many people a day get screwed by Priceline??? I guess they have the attitude that they are so big that they will never run out of suckers--I mean customers. I WILL NEVER USE THEM AGAIN!

I use to love their express deals, but the last few express deals were downright awful and sub par... You are blind to what you are paying for and once paid, you receive a sub par hotel. The last time I did this, I got a 1 bedroom hotel and when I tried to change, Priceline was unable to call the hotel to even change the reservation in a timely manner. I had to call the hotel on three way to connect Priceline to the hotel; but by the time I did their jobs there was no rooms left. Priceline would not accommodate me in getting another room. I was a loyal customer but not anymore!!! Don’t use the express deals through Priceline!!

Deceiving with their booking! Will never book with them again. Most of our hotels booking we did with them with “put your price" deals they have. We never knew what hotel we are going to get, and it was clear and part of that service. However, few days ago we entered their website to book an hotel. We wanted a specific area so we went to their express deals where they show you by map which hotels. We chose the hotel we wanted, made the payment and as we press the finish button a different hotel was book. Apparently they don’t promise you the hotel just something similar - so first, they don’t mention it before and second, nothing was similar to the hotel we wanted (nothing!).

Tried to book a room through Priceline because supposedly I would save a lot of money because I had booked a flight/car with them too. When I tried to book it, it went through successfully to my Paypal but got stuck at the Priceline site for over 40 minutes. I tried refreshing screen and even restarted the computer. Still not successful. Priceline even sent an email telling me to complete the transaction which I would have if their site were working.

Priceline Trip Number: ** - I bought this trip for my son to join me in Canada for a week long fishing trip. When he arrived at the ticket counter, he found out his passport card was not good enough to fly to Canada. I had to quickly find out how to cancel the trip or re-book or something because he had to be there that day as I was supposed to meet him in Winnipeg. At 5 am Sunday, a call to Priceline for help was useless as I stayed on the line for 30 mins without help. I had to book new flights and get myself in the air also where I would have no contact. I tried them several times with no response. Their chat option was useless. Although the issue with the passport was my fault for not knowing it wasn't good for flying, the inability to contact them was an additional burden I didn't need. Their customer service is a zero if you can't talk to customer service.

I am a first time user that will NEVER use Priceline a second time. I was ripped off. On June 21, 2019, I used Priceline website for a hotel reservation. Within minutes of making the reservation, I received the confirmation and realized that I booked the hotel for the wrong date, July 4-5 instead of June 21-22. I immediately contacted Priceline via the chat feature and the representative said she worked with the hotel and was able to make the change to book the hotel on the correct date and that everything was “resolved.” I used the hotel booking and assumed all was well.

Priceline just cheated us, we booked with them, they said the hotel was pet friendly and it wasn't. We paid for 10 days. They say that they are going to refund the money, but it could take a few days for us to get the money. In the meantime we can't afford to get another room. They refused to change the hotel. They refused to help us get another hotel room that would accommodate our pet. Priceline's negligence has cost us a lot. Not only do we have nowhere to stay for the night, it's my birthday. AND THEY DON'T CARE!!!

On the website, it's way too easy to accidentally go directly to the confirmation page, which is especially a problem with nonrefundable reservations. I tried to apply a promo code and was instead taken directly to my invoice without the code being applied. Of course, customer support was no help in getting it applied. Of all travel sites I've visited, Priceline was the absolute worst at being upfront about additional fees collected by each hotel. When I pointed out that their website doesn't list a mandatory fee for the hotel I booked, they used every excuse to claim they were right and I was wrong. They use loopholes and fine print to avoid responsibility, but they fail to provide enough information to make a good decision on getting a deal. What's the point of the site if it's not to make it easier to get a deal?

This is for a Priceline Rental Car reservation made in May 2019 for June 2019 travel. It was with Advantage Car Rental at Boston's Logan airport. The reservation was paid in full in May online. When we went to pick up the car at Logan Airport at 11 pm at night, we were met by Advantage Rental car employees who told us that Priceline had not paid them in full and we owed an additional $233. They said we still owed $81 for the vehicle rental and also wanted us to pay $95 in taxes (which had been paid in full when purchased).

They said it’s an express deal so you buy it the day before you need the hotel thinking you must have gotten a great deal and then you check into the hotel only to find out you paid 46% more as they advertise the lower rate the day of reservation! Should have done more homework and went with Hotels.com!!!

Velle first started off as being reasonable and then turn out to be completely ignorant to my problem. I used a coupon code that was available online for 8% off. The coupon is valid, current and works on the website, I have pictures of this as I stated this to her. I submitted my payment through PayPal which displayed the price after the promo and boom payment completed. Upon receiving my receipt I am charged a completely different price than what was displayed before. I get in contact with support to get this sorted and Velle came up.

Accidentally purchased a hotel room for one month in advance on Priceline.com. Within in 2 hours of realizing my mistake I called Priceline to change the reservation date. They said they called the hotel and that the hotel reservation is impossible to change. Out $209.00 and need a hotel room! They were not helpful and smug about their policy that is hidden into their website. Ugh! Poor customer service, bad business practice. Book on another site at all possible costs!

Bought a room off Express Deals as a 3 1/2 gets to the hotel. It was disgusting, the room stink. It had visual mold on the carpet. I left immediately and didn’t receive a refund from Priceline or Red Lion Hotel which makes me never use the service again for misleading ratings.

I called today and ended up being on hold for over an hour. I simply wanted to change my chosen seat on a flight. The person I spoke to first told me she was training and unable to answer that question. I then waited on hold for 45 minutes, then I was transferred to a supervisor -on hold for another 20 minutes- who told me that I need to contact to airline to change seats. I find it ridiculous that someone in training wouldn’t know that simple solution for me or that she wouldn’t have had someone right there with her to assist her! To have waited on hold for that long just to be told they can’t help me.... infuriating, even to a normally calm, professional person. Completely unacceptable. Definitely the last time I’ll be using Priceline.

I purchased an Express Hotel Deal for July 4 and the rate was $93. That same Express Hotel Deal for the same date is now $72. I've spoken to customer service and the explanation I'm getting is ludicrous. Best Price Guarantee states that if you book an Express Deal and you find the same itinerary at a lower price, you get 200% of the difference back.

I am very disappointed in Priceline and will never use then again... They are HORRIBLE!! I made a flight reservation with Priceline, you have 24 hrs. to cancel your reservation. Something came up and within 2 hours of making my reservation I called Priceline to cancel my flight. The sales rep that I talked to gave me the number of the airline and told me I had to call and cancel with them, which I did. My credit card was charged so I called Priceline to see why, and they told me seeing I didn't cancel my flight through them that they were charging me.

“Don't buy airline tickets. You'll have a lot of bad surprises when you reach the airlines counter.” I purchase an airline ticket to Europe using Air Europa airlines, Priceline sent the itinerary and never mention anything about luggage, read the entire itinerary and clicked on the only place they have for luggage information and found like most of international flights the first luggage is free. The second is $68.

My Rental Car Request Number **. I'm very much disappointed with the way my call was handled by your customer service. I was never expecting a refund or cancellation of my reservation. I wanted to change my date of pick-up by explaining my situation. The Agent (Priceline) who took my call advised me to cancel with full refund with fees - I obeyed to it and stayed on the call. From here I had to stay on call for next 4 hours seeing my call routed back and forth from Priceline to Hertz. In the end a senior Agent (Priceline) came in promising that it will be a full refund with no fees as they were unable to reach out to Hertz for verbal confirmation that the car was not picked up and I had to stay on call for about 3-4 hrs with no result.

I made reservations for hotels in San Jose and Ventura, CA back in Feb. 2019. In March we got a bill for payment in full from Priceline for the hotel in Ventura. I called and asked why and was told it was hotel policy even though I was only required to list a credit card just as I had done for the San Jose hotel. It clearly states pay later still to this day on the listing for the hotel. Now 3 weeks from arrival we found out we would need to leave a day early to make it to an unexpected wedding. Called the hotel to change departure date and was told to call Priceline. I was also told the hotel was completely booked for the type of room we wanted even though Priceline showed one room available. Called Priceline and the phone just rang so opted for the "chat" option. Wayne told me I could only cancel the reservation, but could not change it. Silly me thinking Priceline would still want their commission for booking the room.

My husband and I booked a "4 star" hotel through Priceline in South Lake Tahoe, Ca. There are some nice hotels in a South Lake so we though that a 4 out of 5 star hotel would be excellent. This was not the case. We were given Harvey's South Lake Hotel and Casino, our room was in the Mountain tower. This tower basically holds the budget friendly rooms, which means they are old, not updated and didn't even have an in room coffee maker! This was not a 4 star room, I got ahold of customer service and they didn't care that they had falsely advertised the star ratings. Beware don't trust Priceline.

So I booked a 3 rental car for on a Sunday. Believe it or not, Sunday night, son called and he is moving with his job so our planned visit is no longer going to occur. No problem, I expected to have some fees. I asked Priceline "since I do not need this rental can you drop the reservation to 1 day, rather than 3"? I have no problem with Priceline getting paid but if they do not have to pay Budget Rent A Car anything, since I am not getting the car at all, why wouldnt they reduce the reservation to 1 day, collect their $100 and keep a customer. Again, my problem, I booked it....just seems like if I am not getting the rental car at all, bill me for 1 day and drop the other 2. Guess not, no more Priceline, that is just gouging because they can.

I had bought a ticket from Alabama to North Dakota on the economy. But I noticed on the basic economy you didn't get any check bags. So I paid extra to have a checked bag and when I got to the airline, the lady said it basically didn't matter and that I still had to pay for my checked bags. So I literally paid over $100 for two bags! It's better if you go through Priceline to go ahead and just buy the basic economy if you're traveling unless you want to pay more for business class or something similar, but don't pay for your bags because you'll be charged anyway. It's amazing how the airlines will have your reservation but won't have the fact that you've paid for checked bags.

They advertised tickets as $600 AUD but ended up charging me $600 USD (translates to $950 AUD). Technical issue or intentionally trying to scam me, I don't know. Made multiple calls and spoke with several customer service representatives. Some were polite and unhelpful. One was rude (and still unhelpful), essentially saying that I was lying. They said that they don't have a department dealing with this kind of issue and suggested that I sucked up… I'll never book with them again and I urge everyone to not make that mistake too.

This will be my last time using Priceline. I have used them for years and as of late it seemed as if the room that you're reading about and booking is not the room that you're getting into, and then I'm going to hotels and under construction without the full amenities available. More and more Priceline partners unwilling to satisfy you as a customer as if your money is no good because you got a discount. I will be booking with Hilton directly from now on. At least I have the option to cancel the next night if I'm dissatisfied.

I booked hotel for the next day through them. I assumed that their prices are the best since they provide us a price match guarantee. My foolishness is that after booking through Priceline, I checked the hotel web page and the rates were $30 less than what Priceline offered. I called them instantly to clarify as to why did they charge me more than the hotel does. First they did not believe me and checked on the web page themselves and then they said I am the one who agreed to pay that price so it's my fault. They certainly do not provide the best price.

I thought booking through Priceline would be easier. The hotel was Super 8, crappy room, not clean and wasn't ready at check in. Also had to pay 20.00 for my dogs. Red Roof doesn't charge extra and was one of the hotels in the booking. Never again and didn't save any money at all.

Josh employee number ** at Priceline was the worst customer service associate I have ever dealt with. I've been a frequent Priceline customer for probably over 100 trips and I will NEVER use them again after my experience recently. Their system changed a room reservation name when I submitted my booking request to my name rather than the person I booked the room for and who's name I entered. I pressed the back button, reentered the correct name and clicked submit.

Dealing with Priceline has been the most horrible experience ever! I’m never going to recommend this website to anyone! In fact, I will warn people about booming through this site. This website is a SCAM!!!! I was offered a deal at the Doubletree hotel on Canal Street in New Orleans for Fri. June 28th through Sun. June 30th at the rate of $112/night with 2 queen beds and a double bed, nonrefundable (too good to be true). I hesitantly booked the room but then I was sent to an “OOPS” page. So, I attempted to book it again right away and the same thing happened. Once I went back to the room selection page the 2 queens with the double bed was sold out. However, there was a room available with 2 king beds same date and it was nonrefundable. When I booked it, it went through.

Your website is confusing and you charging $15 for a cancellation for a flight that was booked five minutes ago is ridiculous especially since I was trying to rebook and spend the same money with Priceline. You kept me on hold for over 30 minutes and then you claim to have gotten a supervisor who came to the phone and pretended not to be able to hear me. Then she hung up the phone I called back and guess what? Another guy pretended not to hear my voice but then I called from a different number and you guys were able to hear me perfectly fine.

Priceline was stating that certain hotels offered shuttle services from hotels. While a lot do, others do not. With a no refund policy this misinformation could end up costing you up to $100 or more in transportation fees such as Uber or taxi, like it has us, twice. You need to call each hotel you are looking at to verify the information is true as Priceline does not see this as their responsibility.

Be aware of the currency that you are booking with. If in Canada, it is in tiny print that even though you are booking in Canada for Canada, they will charge you in USD. They also hide the small print and will not refund you. Think twice before booking and do your homework. You will find that you can get better rates. Don't make the mistake I did.

I booked a hotel with Priceline for the first time. They have you zip through the policies, highlighting that there is a 100% price match guarantee (the fact that it must be made within 24 hours is not so largely stated or memorable). Just a short time ago, I find that the hotel I booked costs significantly less by going to the direct hotel website and using my AAA card; however, because it is past midnight, although more than 24 hours from check-in, Clark over at Priceline is absolutely no help and is not interested in customer satisfaction. Cancelling my reservation will cost a penalty of over $200. I will never book outside the actual hotel again. A company such as Priceline is not doing us a favor by saving consumers anything, not money, time, and definitely not irritation. They deserve 0 stars.

We booked South Seas resort on Captiva Island in Florida. We booked a room. They specifically said in the room description that it was a beach view. When we arrived we were given a “tennis court view” that had the view of a large tree. We could not even see the tennis court (room 3128). When we called Priceline their customer service basically said "Ohh well. The contract we sent you said it was the resort's discretion on which room." My response was, "That is not what it said on your site, we specifically booked a room with a beach view."

Their website offered a room for $70 w/ 1 bed and a room for $100 w/ 2 BEDS. I selected the $100.14/ 2 BEDS. I received confirmation for one rm - ONE bed. Priceline will not honor even with screenshots and receipts. Rip-off.

The hotel was supposed to have a restaurant and casino. Did not exist. Once we arrived, the place was total ghetto. Not like the pictures on the website. The hotel then told us we had requested a smoking room....never. They then put us in the back with a window that did not latch shut. We left without even completing the check in. Charged 500.00 by Priceline. It's a total scam. Avoid at all costs.

Booked & paid for room on Priceline, only to get turned away by the hotel that was booked because Priceline booked us at an oversold hotel. Spent a hour on phone late at night with a rep., to be told there was nothing they could do to get us a room tonight AND to be insulted further by a pitiful offer of 5% off for the inconvenience. They left my husband and 11 year old daughter with no hotel options, other than a roach motel where the police patrolling the parking lot said for us not to stay there with our daughter. Then told us there was nothing they could do.

If you are searching and comparing hotels don’t use Priceline.com because if you accidentally make a mistake and hit the wrong keyboard key…. you’re booked, your money zapped and they don’t care if you made a mistake or you were just shopping for a future visit if necessary. You will not get a refund! They are not hearing it!

Booked a hotel through AAA. Unknown to me, it was Priceline. I clicked on the option saying Great Rate and entered my credit card information. I printed my receipt and was done. Today, my company cancelled my vacation due to a team member leaving and I tried to cancel. One hotel they would cancel, this one they would not saying its a noncancellable rate. It was never made clear to me that it was a non-cancellable rate. Nor, was it made clear I was NOT dealing with AAA. When I asked to speak to a supervisor, I was told I would get a callback. Ask me if I did (not!)

I selected a 2-year hotel that ended up being a Travelodge, which looked like a 1-star motel. The Uber driver said it was unsafe (arrests, prostitution, etc.) and urged me to stay elsewhere. I contacted Priceline to request a refund but was denied due to the non-refundable policy. I felt deceived by the rating. I even pointed out Google and Yelp reviews about this shady motel, and they still denied me a refund. Shame on you, Priceline. You have a responsibility to your customers for providing accurate ratings that are representative of the hotel quality.

We were booked to stay at a hotel that was supposed to be pet-friendly (listed on the Priceline website, was included in the booking confirmation email). Upon arrival when we attempted to check in, we were told our pet was not welcome and we could not stay there. We then had to scramble to find a new hotel that would allow dogs. We had to rush to do so because we were on a tight schedule to get ready for a wedding rehearsal. It was a busy weekend in town with various graduations and other events, but luckily we were able to get the last available room in a different pet-friendly hotel.

I called in to cancel a reservation that I had made after researching the reviews for the hotel. I explained that I did not feel safe taking my daughter to the hotel and listed the many negative reviews. I should not have to explain why I want to cancel a reservation. I was interrogated for 20 minutes! She would not cancel the reservation at first and instead questioned the poor reviews! This was terrible customer service and I will not use Priceline again.

After reading so many horrible reviews about Priceline, I was skeptic on using them. So far so good. I called the hotel and airlines DIRECTLY to confirm my seat through Priceline and they had my reservations even though I didn't register direct and I went through Priceline. I'm not sure how people have so many problems with Priceline? I always make sure I know I'm going on the trip and I quadruple check that nothing comes up on the dates where I know I'm taking a trip that costs a lot so I don't have to go through the hassle of getting refunds (in case they don't refund me). I always call the hotel and airlines directly to triple check everything and I received an e-mail from Priceline to check-in. They didn't automatically cancel my reservations without my permission. I don't know why people have so many problems with Priceline!

When making a reservation through Priceline they stated free parking as one of their amenities and when choosing the hotel. After making the reservation which was non-refundable, the itinerary showed a daily parking fee. Priceline, which is also booking.com, stated I would have to pay the fee and in order to be reimbursed send them the receipts after returning from our trip. Terrible customer service!

I rented a car on June 8th. After picking up the car, the tire light came on. The tire had a piece of metal in it. I was unable to drive the car to my destination (my son’s high school graduation) so I had to take an Uber for $40. I asked for a refund for just the amount of the Uber. Hertz said they were unable to issue a refund because I paid in advance through Priceline. I called Priceline and the Hertz representative verified the car issue and that I had shown her the Uber receipt.

When I tried checking into my hotel the agent said the card was declined. After 30 minutes on the phone with Priceline I learned it was Priceline's card that was declined-- not mine. The hotel employee was new and didn't know how to process the Priceline card. Priceline apologized that the hotel employee "didn't know what she was doing" and said they would document the entire incident and escalate the case. I was unable to use the Priceline reservation and had to go to a different hotel. Priceline never escalated the issue, the hotel eventually ran the reservation (long after I had left) and my credit card was charged for the room I never stayed in. The hotel is telling Priceline I stayed there-- I never did. I have been ripped off and Priceline could care less.

I booked a hotel through Express Deals two weeks in advance. I went in at the hotel at night to check in because we had a family function and couldn't check in at 3pm. However, they said they are overbooked and don't have any rooms available. We had a confirmed reservation but they just denied giving us a room. We had to spend the night at a different hotel which was expensive and when I called Priceline the next day, the representative couldn't get in touch with the hotel manager so they told me to wait. After repeated calls the following days, Priceline refused to give me refund because hotel denied that they were overbooked and claimed it was a no show!! I had to argue with both Priceline and the hotel to get my refund back! I am never going to book anything on Priceline. Wish I could give it ZERO stars. Please don't use Priceline!

They don't want to refund your money even after fulfilling their all required documents and standards. Highly poor customer service and not worth going through them. I will under no circumstances will recommend them to anyone.

I made a booking for work and made a really silly mistake of booking on both Priceline and Expedia. I went to book on the Expedia app, did it, and then when I went back to check a few moments later I saw that it was still on a confirm booking screen. Confirmed the booking, checked my email, and then to my horror saw I had booked on both platforms. Yes, really silly mistake, I was juggling lots of things and trying to get things ticked off my list.

So if I could've given them no stars I would. EVERY experience I've had with them since day one has been a disaster, which obviously is only a few times because I'm not going to continue to let them just take my money and not provide me with any service or reservations for when I asked. I've had the same issue, each and every time, with them charging my card or "placing a hold" on my card for a reservation that ends up being no longer available and gets cancelled by the property. When they shouldn't be charging me before I even check into the property when I've chosen the pay later/pay at property option OR when they don't know if what they're charging me for is even still available. Which if they're no longer available, they should be removed until they become available again to keep people from paying for something they can't have to begin with.

Use this as a 3rd party site to book a room. My card was immediately charged but upon arrival to the hotel I am informed that they did not pay the hotel and I would have to pay another 153$ in addition to the 250 that I paid Priceline making my stay for 2 nights over 400$. I was told one price by Priceline but upon arrival told that Priceline changed the price to be more???! Then when I call Priceline I get put on long hold.

Do not book through this app‼️ They will charge you mass amounts of hidden fees. I booked a room for $70 a night (for 5 nights) thinking it was a deal and they charged $450 to my card. That’s almost $100 in taxes. Smh. Unbelievable. Then told me I agreed to it so in other words, deal with it. Lol. Smh. If you want to be charged extra for nothing when you could just book the room or flight on your own....call price thieves. I mean, Priceline???? Smfh.

I bought tickets to Europe and 4 days after that, the price went down by $260. I am tired of algorithms playing tricks with customers: this is a complete ripoff and scam in my book. Customer service, the supervisor, and manager are robots repeating over and over "there is nothing we can do about that", like they don't even work for the company. The company does not care about loyal customers.

My wife and I We were supposed to fly from EWR to FCO airport on May 19th that we also had insurance on. We unfortunately missed our flight due to an accident on the New Jersey turnpike that resulted in it being shut down. I called both the airline (TAP) and Priceline for help and neither had anyone to answer the phones. We arrived at check in at 5:50 and was denied check in because the gate was already closed. We were not offered help to find another flight by the TAP associates at the airport and was told to start looking at other airlines. Priceline wanted to charge me $175 a ticket to "cancel" my flight that I had already missed. This insurance that they offer is a joke as well, I will never use this service again.

I booked a hotel with you on Priceline only to find out when I arrive to the hotel that the hotel is closed down after all day driving at 10:30pm. I call your customer service and I was told that I would be put into another hotel to hold on. He puts me on hold and then hangs up on me after 40 minutes of being on the phone with him!!!! He does not call me back as you guys have my personal information. Terrible customer service... So I call back and now I'm told there is nothing Priceline can do but refund my money. They can't get me a replacement room. Unbelievable this is how you treat people.

In a recent three-day trip to New York, I decide at the last minute to rent a car, and in my search for rentals at La Guardia Airport and after several searches, Priceline came across with some the best deals in New York, that quickly I made my car selection and reservation and pre-paid the total, including auto rental insurance for $11 a day. Little to know and to my surprise, when I arrive at Hertz car rentals at La Guardia Airport, my reservation was for Newark airport, at the other end of the city. Hertz customer service people were friendly and helpful but unable to switch my reservation. I called Priceline and after several calls on hold, over ten minutes each, in addition, my wife was communicating with customer service via chat line with no tangible results.

I booked with them, literally one minute later, I looked it up again to show my husband the pics of the hotel. The rate had dropped by $90. I called and asked them if I could match it. They said they couldn’t find that rate and asked me to refresh the page, so I did.. and still got them same cheaper rate. I asked them if I could send them a screenshot, and of course, their answer was no. Very disappointing, since I’ve booked several reservations with them. Will never use them again.

My stay was great. Staff was helpful. In the lobby there were maps of the area. Walked around outside the hotel with no problems. Just wish the lobby was open 24 hours. Ice and snack machine were easy to get to.

I made a bundle purchase with Priceline. Went to pick up my rental car from Alamo Rental through Priceline and I was told they had no car for me... which Priceline did nothing but make me annoyed. I cancelled the transaction but they charge me anyway. I called to dispute and they declined to give me the money back. They just make excuses and take the money from honest people. I will never visit or using Priceline again. They stole my money. And I will let everyone know. Use Expedia!

I used Priceline to rent a hotel for 2 nights. I got to the hotel and waiting to be helped for over 20 minutes because no one was at the front desk. I got to my room and found that one of the beds had 2 sharp metal bars sticking out the bottom of the bed and it kept scratching up my leg every time I got out of bed. I called down to the front desk to have them take care of the problem and they said they would send someone up to fix the problem. No one came to fix the problem and I was not called back to get me to a better room or to even say no one was coming.

I recently booked a hotel located at 8100 Av Neuville, Anjou QC, H1J 2T2, Canada to stay Wednesday April 24, and check out April 25. While getting ready to depart I was informed by Delta at 5:30 PM that my flight was delayed from FLL - ATL - YUL and I would miss my connecting flight forcing me to stay in Atlanta. I immediately called Priceline to attempt to cancel hotel reservation Priceline Trip Number: **. Priceline told me it was too late to cancel the hotel since the manager of the hotel was gone for the day and wouldn't be back until the following day @ 8am.

This review does not even deserve a star rating. Upon interest in booking an express deal with Priceline regarding a "Pet Friendly" facility, I was given a choice of 4 hotels. Link is provided below.

Don't ever use these guys. Terrible service, will not make reasonable accommodations for customers, will not change flights despite notice. They act indifferent about it over the phone, and have deals set up with credit cards to override/prevent disputing of charges.

Terrible customer service. Bad business practice. On vacation was double charged on hotels. Didn’t help because they outsourced to sister company Booking.com. That was a joke. Out $700 and had to cancel debit card and have bank dispute charges based on fraud. Properties blamed Booking.com and Booking.com blamed properties.

I had to cancel a hotel reservation I had booked with Priceline. Even though my husband was too ill to travel THEY REFUSED to give me ANY sort of refund. They have just IGNORED me for almost 5 months now. THEY told me that I had to cancel the reservation at the hotel myself, BUT they never told me that THEY...PRICELINE who had my money, would NOT give me a refund. The hotel rerented the room and Priceline did NOT pay them. I would NEVER book anything through PRICELINE again.

***FRAUD*** My Visa card was charge by Priceline which I did not authorized. After getting an email that my card was charge for 2 rooms. I immediately call my bank and cancel the booking and still got charge for a cancellation fee of 200. Priceline did not correct or reversed my money regardless they did a FRAUD on their end.

Booked a hotel using Priceline on incorrect dates, 2 hours after booking contacted the customer service to cancel my reservation - who couldn’t help me at the time and set a follow up for His team. After 2 days of waiting when I did not get any updates I emailed the customer service and they replied back saying they couldn’t help as the hotel denied to make an exception. Priceline did not respond back on time for me to at least get the Price match benefit, when I explained my situation to customer care and asked to do the price match so I can save at least $100 but they denied it saying they wouldn’t validate the email they have sent!!! Which is very unethical.

On June 2 2019 at around 15:30 I made a reservation for 2 hotel rooms for my upcoming trip to NYC with my family. After booking on Priceline and while browsing on internet I found the exact deal on different website for around $200 lower because that website was offering a 4 hour flash sale. I quickly checked the PL website and saw they offer Best Price Guarantee so I called their customer service. By the time I contacted them it’s around 16:50. At first, I was told even though I found a lower total price they still can’t price match me. Because Priceline only compares the price before taxes/fees. I did not see that on their website so I asked the representative to show me where is that rule on their website. And because she couldn’t find it, she transferred me to her supervisor.

Stayed in hotel which was lower than 1 star. Really bad building and hotel, but Priceline showed it as 3 star hotel. I regret staying there. I will probably avoid the Priceline for hotel reservations in future.

I made a transaction on 3/2/19 for a rental car with Fox Rental through Priceline and at the time to pick up they try to charge me 1,000 as downpayment. I cancel the transaction but they charge me anyway not once, twice. I called to dispute and they declined to give me the money back. They can't give me a proof of the cancelation either knowing that I have my rights. I spoke with Angelo and he try to help me but just hung up to me. Nobody has ever contacted me about this issue. They just want the money from honest people. I was using this app a lot but from now I will never visit or using Priceline again. They stole my money. And I will let everyone know.

Converted their advertised price to US even though I live and booked hotel in Canada - a complete rip off. Hotel ended up being 30% more than if I booked with someone else. Scam. Do not use Priceline.

I had book a room off of Priceline website. Yes they do have great deals, but at the time I book my room for a funeral I didn't know that you couldn't get refundable if you cancel your room. I will never ever use Priceline website again. They take people hard earn money. I already told all of my follower and family, friends from Twitter, Instagram, Facebook not to book with this website ever.

After booking through Priceline, I was charged $255 for the vehicle (including taxes) plus $88 for insurance. Upon arrival in Burbank, I agreed to upgrade my insurance coverage, buy a tank of gas, and add a second driver. I was shown the invoice and told that I would only be charged for the ADD-ONS BEYOND what I had paid for through Priceline. When given the invoice, the clerk showed me that I had been credited with paying $313.89 (I had paid $343 through Priceline and knew they had to make something) and that I would owe $191.06 for the upgrades. I agreed to this. However, I have been charged $313.89 through Fox on top of the $343 through Priceline. I have talked to both companies at length with no resolution and have now filed disputes with my credit card company. DO NOT USE 3RD PARTY BOOKING COMPANIES, AND STICK WITH WELL KNOWN RENTAL CAR COMPANIES. I DEFINITELY SHOULD HAVE KNOWN BETTER!!

I booked a flight from Jax-Bos. The website very user friendly, clear with the charges and cancellation policies. Email with for my trip received within minutes of booking. And the plus is that it was $150 cheaper than booking straight through Delta’s website and cheaper than any other airline company.

I made a reservation for three night stay at Holiday Inn Express on (250 Spring Street, Charleston, South Carolina 29403 ) through Priceline.com. It was all looking good in the pictures but it doesn’t match anything or reality. From the first moment at the front desk it was all messy and you can find parking for your car. And when I went to room, the door was jammed to the point I have to make a big effort to push it so it can open. Then from the first moment in the room you can hear the big noise coming from the AC unit and you can do nothing about it. The worst to come.

My reservation is still over 3 months away, but things were booking up so fast that I had to get my booking done. I often use the Priceline website Express Deals to book rooms as there is some excitement in finding out what hotel you end up getting. The only drawback is that you must prepay and can't cancel. I guess that's the chance you're taking in saving a great deal. Another bonus was that if I booked on my cellphone, I received an extra percentage off.

I used Priceline to rent a car for our vacation. To Cancun. I was taken to their sister site Rentalcars.com. I rented a car and it offered me to get insurance. I read all the fine print and it seemed like a good deal for less than paying at the rental place. However when we arrived the lady at the rental company told us that the insurance we had purchased was reimbursement only. She even showed me our voucher in Spanish which said “reimbursement” however the voucher in English states that the company “pays” not reimburse. I have tried multiple times to email them (no phone number listed) and no one has answered. When I finally got a phone number I was not able to dial because were international. Whatever you do do not use these companies. They have false advertisement and do not care as long as they get your money.

I had to make a change and the gentleman I spoke with made it very easy for me which was very helpful. Since booking travel can be very stressful and costly, he made the experience worth my time and I would recommend it.

It was really helpful and very easy to navigate and understand each and every page and details shown about the flight. Easy to search and compare prices with other competitive travel websites. Very good customer service who cleared all the questions I had. Thanks a lot Priceline!

We booked an hotel through Priceline. At the day of our trip we found out that our reservation has been cancelled due to a wrong price we paid (website error) and a dispute between Priceline and a third party. We were 4 families with kids after long drive in traffic (Memorial Day weekend) and had to spend 5-6 hours on the phone with Priceline to find hotel for the night or we just sleep in our cars. We found an hotel an hour drive from the initial hotel and got there at 7:00 pm! This website not to be trusted! They book you and cancel the reservation on the same day, leaving you helpless and disappointed. My heart went out to all our children that got disappointed and did not have the chance to enjoy the hotel pool. We get there hungry, disappointed and tired. Priceline ruined the vacation of 4 families and got 11 kids really upset and sad. Shame on you Priceline! Will never use you again.

This web page is confusing and difficult (at least to me) to operate. The search engine doesn't seem to function like others and always seems to 'push' the user to another area. I could not locate better pricing than if I were to book directly with the outlet I wanted (negotiations included). I'll NOT use again.

Quick and easy to use. You receive results immediately. It's a great way earn points as well. It also gives you visual of the type of rooms you can pick from. And great recommendations for your preference.

Just arrived at my hotel with my pregnant wife to be told that my reservation was canceled because Priceline didn’t pay it. And when I call Priceline they argue with the hotel. When does the hotel has visible proof saying that they have not paid it. The point where the hotel basically told us that either they pay it or we have to leave.

Other than the layovers involved with booking this way the cost was great. The website easy too for a start airport to final destination, and offering many options, as I am not rich I did choose the cheaper flights, timing makes a big difference as well with cost and layover time.

What a surprise. I booked a trip (Hotel, Airline, Car) through my former company which I retired from. After receiving the documents relating to my trip, I discovered that the hotel reservation is non-cancellable. Had I known this prior to booking, I would never have gone through with the purchase. So, as they used to say, "let your fingers do the walking through the yellow pages", or today, get online and go directly to the business. We don't need a third party doing this for us.

I have always made travel arrangements with Priceline, and did not know that I will get the worst customer service experience. I made a hotel reservation for April 26th to 28th, 2019 through Priceline for Red Roof Inn. Based on some situations I had with the hotel, they gave me a credit of 53 dollars and 3 cents. The funds went to the Mastercard Priceline used for the reservation. I called Priceline on May 14th, 2019. They had a long call hold. I was hung up on. When I finally got an agent, he told me that they will contact the hotel and get back to me in 3 to 5 days. I waited till today May 22, and I called back. They have not done anything about it. The Agent I spoke with tonight called Ashley only said she can provide me with a case number. I have done many reservations with Priceline for so many years, I did not know that they have no respect for their customers. I am very disappointed. This is a shame.

This site was very easy to use. I use the site to look up the Park Central Hotel. I went to New York in March 2019. What a great experience. I was able to read some feedback on hotels. I was able to check prices and compare. Thank you.

Every time I call the hotel, they could not find the reservation. I called Priceline 8 times. Each time they say they are contacting Hotelbeds, their partner for the reservation but no result. Priceline customer service member tells me they will call me back. But no result. My credit card was charged.

This was my first ever cruise and after searching for a bit, I booked a honeymoon cruise for my wife and I through Priceline. Priceline was offering an amazing $2000 onboard credit promotion that lined up perfectly after we got married. This was my first time ever booking through Priceline so I tried to read everything as carefully as possible and follow their directions. About 25 days before the cruise departs, I finally get my registration from the official cruise line and get checked in on their official website. I thought that was all I needed to do because Priceline emails out a checklist of things to do. After registration, the next thing on the checklist Priceline sends out is to book shore excursions. I rest on this for a few days and discuss with my fiance (at the time) what she would like to do on the cruise. We are both super excited, and can't wait to go.

My agent was great, explained everything to me, gave suggestions on how to save money on excursions. She offered cabin upgrades, flight, hotel stays and it was simple. What made even better was I had her number and could leave a message if needed some help.

Stay away from Booking, Priceline, Agoda, Kayak, Cheapflights, Rentalcars, Momondo, and OpenTable. They are all own by the same corrupt company. Booked my trip package (hotel and flights) thru Priceline and it started a nightmare from day one. They book my flights and charge my credit card for my flights only and then transfer my credit card info to Booking to reserve the hotel. Next morning I was contacted by Booking telling me that the hotel can not charge my card and they needed me to send them or the hotel the CVC code on my card. Contacted Priceline as I was confused with the fact that Booking was asking for my credit card CVC. Priceline explained that they use Booking for hotels and told me I have to fix it with them.

Terrible is the only non swear word I can use. This is the best you’ll get from me about these bottom feeding, lying pieces of ** companies I’ve had the misfortune of doing, in one case unknowingly using their service because they appeared to be website of the hotel I was booking. Scum....scummm.

Do not use this site. Even in an emergency explained in advance of not showing for the hotel the first night this company refunds nothing. Get to the hotel the second night and they didn’t even have the Priceline reservation! Good thing I had their email because the hotel was fully booked.

Didn't realize they were charging me $278 for a hotel listed on their own site for $191. Partly my mistake for not checking every possible outcome as well as I could but I immediately contacted customer service and they said they would not change it or even just lower it to their advertised price which was already more than some other sites. I used them in past and got a couple good deals but the last couple years the deals have been so so at best and now that they totally screwed me I will never be booking with or recommending them again.

I had a paid reservation in Washington DC that was not honored by the hotel. At the time of booking the hotel had notified Priceline that the reservation would not be honored but I was not notified by Priceline nor was I credited for the reservation. Customer Service kept me on the phone for 2 hours trying to figure this out and looking for alternate lodging. Ultimately, they left me in DC with no place to stay. I ended up finding a hotel to stay at the last minute at twice the cost and over an hour away. Ultimately wasting 4 hours of my time and missing out on a business dinner. Priceline offered to reimburse my reservation fee plus $75 for the inconvenience. This doesn’t even make me whole on my out of pocket costs let alone my time. Stay away from these clowns.

They say cheaper rates. Not true. You really to take what they offer. Not what you are looking for in the long run so I will fly my children to visit another way. And accommodations offered were terrible.

I was booking a hotel, I really like the 'let us choose' option. I always get a four star for a one star price. I am not thrilled with the flight bookings, they have often put me on flights that have a 9 or 10 hour layover. Anything Over 5 hours is unacceptable to me. However, the hotel and excursion prices are stellar!

Always get the best rates. Use them a lot. Especially to get the best rates in Denver, Colorado for weekends. Usually get 5 star accomodations. What more can I say. Try it and you will love it. Never pay full price again.

I had a great experience booking for a one night stay. I was able to get a low rate. I was surprised by the ease of booking, due to being Memorial Day weekend. I am traveling to attend a funeral of a dear friend.

I went to pick a room that stated you pay at check in and they would charge account the day of. I was charged full amount over 500 for room. It said pay amount later for. I tried to contact customer service and got run around on phone. I then chatted with customer service on Priceline.com and she said, "I'm sorry about that. We can refund amount. In 10 business you will get it". I told her why am I being charged at all and now I have to wait for money that should've not been taken. Every time I would ask why I was charged she kept saying, "I'm sorry. Anything else I can help you with". So unsatisfied with not getting questions answered, being charged with wait of refund, and false advertising. Do not use them.

On March 3, 2019, I was browsing the Priceline site to analyze prices for an upcoming anniversary/birthday trip to Charleston. I normally wait until closer to the time for me to travel and do an Express Deal or Name Your Own Price using the app downloaded to my phone, but I noticed the Embassy Suites by Hilton Charleston Airport had a “Pay Later” option. I discussed with my husband, who likes to stay at Embassy Suites, and realized it was a no brainer, so I booked my trip for Saturday May 4, 2019-Monday May 6, 2019 and my card was not charged.

When I'm ready to schedule a flight/Vacation, I tend to research a few sites before I make a decision. This site has always been the final answer. The choices allow me to narrow down the price and type of lodging easily.

I booked a car rental through Kayak and they redirected me to Priceline. I had two options: 1. To rent at a regular price with no obligation. 2. To rent for just $2 less per day if I pre-paid. I chose option #2. When my business trip was cancelled, just a few hours later, Priceline wouldn't refund my money. They said that there was a notice that I wouldn't be able to cancel when I made my reservation but I never saw it. They really emphasized that I was getting the minor discount for paying in advance and hid the fact that I was getting the discount because it was non-refundable. It feels like a total bait and switch because if I had just made a normal reservation without any obligation for two dollars more none of this would have been an issue. I feel like they suckered me intentionally. It's really disgraceful. Oh, and by the way, they kept me on hold for 20 minutes while I was trying to get someone to echat with. I will certainly NEVER use Priceline ever again!

Hi, I never booked any car rental from Priceline. I saw email from Priceline that my car is booked for a trip a day before they booked car for me. I am not sure how did they find out my travel dates probably because I was searching hotels and car rentals for the dates on internet and I might have looked into Priceline as well. They just booked the car on their own. Thankfully, my credit card information on the file in Priceline account was expired and I was not charged. Don’t make Priceline account and leave your credit card information. They booked my reservation with expired card information. IT’S A BIG SCAM.

I WILL NEVER USE PRICELINE AGAIN. I was having an issue with my room booking in a foreign country and NONE of the customer service numbers from the Dominican Republic to Priceline worked. I felt alone and stranded and the hotel did nothing at all to accommodate me. The issue STILL is (almost a month since the vacation) that I paid for an Oceanfront Superior Room and was told by the hotel that Priceline.com used another agency (Agoda) which booked my room incorrectly as a downgraded Superior Room.

BEWARE!!!! DO NOT BOOK AIR WITH THESE SCAMMERS! They suck you in with a good price and schedule and after you pay they will change your schedule! They will offer you a next day flight or a redeye or a schedule that is hours different. They blame it on the airline but will not eat the added cost that they try to gouge you with to get a schedule close to the original schedule or price!!

Customer service is NOT there to help you! Don't even bother to browse their site because if you hit the wrong button, you have a non-refundable reservation and customer service will not help you. Other travel sites are customer friendly but Priceline is not.

Purchased a package of air/hotel/car when notified by Priceline an air flight change being earlier than booked. They advised to call car rental company (Avis) to make change for earlier pickup. Avis advised Priceline could change, they couldn't. Priceline rep advised would not change; that we would either have to wait the 3 hours before pickup of car or pay extra for those hours. Will NEVER use Priceline again.

I specifically looked for a car rental located at the Orlando International Airport terminal so we could quickly drop off the car to make an early morning flight. I skipped over all the cheaper "shuttle to airport" options to rent a car located at the airport, but after I paid for the car, I saw on the receipt that the car was not located at the airport and a shuttle was required. I was not able to cancel or change my reservation, even after speaking to a "manager."

Do not, I repeat DO NOT do business with these people (if you can even call it a business). I can't believe they are in operation. Their 'customer service' is borderline scamming people. This is all due to a name change, we already pay a cost for fees on the name change then they magically come up with a price out of thin air for the flights change, the same flights we are looking at on both Priceline AND the airline for the same dates but they can't tell me why they are changing more, likely pocketing the extra.

I booked a hotel room and it said on the pricing page that it has a "flexible" cancel policy. It turned out it is not flexible at all. If you cancel, you would have to pay one night's fee. It is very tricky and dishonest.

ROUTES Car Rental did not provide any car as per contract. Priceline Itinerary # **, a car was booked for ORD and paid for. When I landed up at 3 AM, I was told that no cars were available and that only a truck is available. As I had to travel to West Lafayette (125 miles away), I declined. When I approached Priceline customer service, I was told that I have to take the truck or otherwise I will be charged the full amount. This is pure blackmailing. Instead of offering a solution or an alternate booking, the supervisor simply resorted to blackmailing. I had to do an alternate reservation on my own.

Priceline advertise the hotel room with cancelation option for a premium price. It ended up being super expensive rate for NOT FREE CANCELATION BOOKING with no changeable options. The worst booking experience I've had. When booking with Priceline be super careful and read the small print, bc. Priceline advertise more convenient terms that they really are.

I booked a car rental specifically at FLL airport and even looked at the map they displayed for this car which goes the terminal. As soon as I hit submit it gave an address away from the airport that requires a shuttle which I did not choose. Their website is giving false information to get people to book. Horrible customer service and tries to act dumb on the phone. NEVER AGAIN.

I booked through Priceline and the room was just ok, nothing special, my biggest complaint was the bed, it was spongy and probably the most uncomfortable bed I have ever slept on. The sheets didn't even fit the bed correctly, and for 180 dollars a night I expect a more comfortable bed. This location sacrificed and bought the cheapest mattress they could. I will never go back. Employees were very nice and accommodating, they were the reason this place is so highly rated. So if you want to be treated really nice and can sleep on a bed where the sheets don't fit the bed then this is your place.

Rented a car for a week and they charged me for 2 weeks, the rental car company charged me $200 and Priceline kept $400. That's a 200% markup. After several calls they told me there was nothing they will do to change the amount.

I booked a hotel on Priceline. My plans changed - I no longer needed the hotel. When I booked it said free cancellations. I called to cancel they told me they couldn't cancel my reservation. I will never use Priceline again and I'm telling everyone I know about my experience. Over 145 dollars really??? Priceline you're the worst.

In April this year, I booked the hotel in NY with Priceline, for my family of 4 - two adults and two kids, both 6 yrs old. I got an Express Deal, which doesn't give you a lot of details, just number of stars, rough location, amenities, etc. By default, express deals means you're getting the room for two, but, as it was clearly stated on the booking page that "two children under 13 years are staying free of charge when using existing beds" I decided to book. Just in case, I took a screenshot with these conditions. In the confirmation I got, only 2 adults room capacity was mentioned, so I decided to call the hotel and confirm. Hotel said they can't accommodate us all in the same room, and I will need to book extra room for kids (+ ~500 dollars).

I’m reviewing Priceline, not the hotel. Rarely do I book through third party. Last week I booked through Priceline. When I called the hotel after I booked to confirm, they did have my reservation. When I got there this past weekend to Nashville, the hotel could not find it anywhere because the Priceline had cancelled it. When I called Priceline, it was actually through their “sister company” Agoda. So basically you’re booking through a third party’s, third party. Long story short, I was stuck in another state with no reservations. All hotels were booked that evening, due to the huge event...which fiasco almost made me late to the event.

No customer service at this place! Basically once you pay you own it. I was told OH! WELL! I made a mistake and when I realized it I called to see if I could get some help to fix the problem. Willing to pay difference or do whatever I needed but you are locked with these people and they don't care. I don't know if other booking site are as bad but this one is crap. American Airlines is just as bad. I called them direct but they offered no solution. Traveling is hard enough! Scum just takes advantage of you!!!!

I made a reservation to pick up a car at 2:30. I was at the location at 2:20, where I waited in a ridiculous line for 45 minutes without getting close to receiving a car. I missed a business meeting waiting for a car that was never made available. When I tried to cancel or get a refund or some kind of credit for their oversight, I was told refunds are not in the policy and I would have to absorb the cost for a car that I was promised and was on time for, but never received. This company has little understanding of the industry they are in and no respect for their paying customers. Overall, I feel as though I have been scammed.

I booked a hotel through Priceline’s Express Deal today. Priceline charges your credit card before you are given information on the hotel. When I received this information, I went to the hotel website and discovered that I was paying the normal rate for a room. The Express Deal was for $95.00 per night but Priceline added taxes and fees of $64.96, bringing the total for two nights to the same amount the hotel had listed as their regular rate on their website (after adding local taxes and fees). Priceline has become a scam. I have used them for years but they no longer have the deals they advertise. I see no reason to use them ever again!

I have never paid for baggage on an international flight... until now. I bought a flight on TAP Portugal through Priceline with a great deal. Then, I arrived at the airport and they charged $120 for one bag one way. They said it will only be $92 if I pay for the return bag in advance. No notice from Priceline before or after the purchase. TAP says it's Priceline's responsibility. Priceline has terrible chat service, but will take no responsibility. BEWARE BEWARE BEWARE. Read all the fine print. Click on everything. Spend hours researching so you aren't ripped off. Doesn't make much sense to use a third party when you have to waste that time.

Don’t use this site EVER! They will take your money and NEVER refund it no matter what the situation. I booked a hotel a month in advance and found out later that a dear friend of mine would be visiting during that time. Still was over two weeks from my check-in date & figured I’d be ok. Called Priceline and they refused to give me my money back. All $327!!! They are ** Crooks!! Stay Away.

I tried booking a flight that was never booked however $1336 was removed from my account after clearly receiving a message saying it would not if no flight was confirmed... Proceeded to book another flight same rate but could not after realizing the money was gone from first transaction. I have been back and forth on the phone with PRICELINE, UA and my bank trying to resolve so that I could book another flight.

In January I made hotel reservations via Priceline. They at my request cancelled my reservation and sent me an email confirming cancellation at no charge. They charged my American Express anyway and we have been working on this ridiculous charge for three months. No one seems to know anything. I will never use this company again.

I had the worst experience ever!! Not only it didn’t state US dollars on the site, but they double charged me and never gave my money back! Telling me that they declined the one mistake that they made and referred me to my bank to deal with it! Now... Still till this day, no money has been refunded to my account! Don’t book through them, horrible service!!!

Be aware that prices are NOT in local currency, they are in USD, so a good deal is not necessarily so. Even if you try to cancel right away (or within 24 hrs) they give you no help. Even airlines are more flexible. I didn’t see the USD, so that is my error, but understanding and help would have been the decent thing to do.

Priceline had the best price for my desired room, which was a king suite with a separate living room area and kitchenette. This room had the option to cancel within 1 week prior to arrival date. The next upgraded room was a king suite with a larger living room area and a full kitchen. This room was just $20 more a night but was non-refundable and non-changeable. I selected the upgraded larger room for $20 more a night. My selected room type/name stayed displayed throughout the entire online reservation process, even on the final page for credit card information.

The way Priceline's 2 day flexible cancellation policy is written needs to be more specific. 2 days is equivalent to 48 hours. If my reservation starts at 3 PM then I should have any time before 48 hours till my reservation begins to cancel. Instead 2 days includes from 12:01 a.m. 2 days prior meaning that the cancellation policy was really 48 hours plus an additional 15 hours and if I cancelled within that 63 hour window I would be charged!!! I think that is absolutely misleading! It cost me $114 dollars for this misleading policy and I had made the reservation not even 24 hours prior and had to cancel. We use Priceline all the time and I always found good deals and fair policies. This policy MUST CHANGE. I also think I should be refunded my entire $114.

I booked my first room through Priceline last month. They have you pick # of rooms and as a family of 4 we only need one room. It was not written anywhere until I received my confirmation that the reservation was for 2 people. I alerted customer care to the problem the next day and was told to tell the hotel. The hotel claims they cannot change third party bookings. I therefore had to pay for a second room, because the hotel only had king beds and cannot put 4 people in a 2 person room per fire code. Priceline has thus far refused to refund me. Do yourself a favor and book elsewhere.

As Priceline continually sent pop-up ads to my home screen, I contacted customer service to close my account and got nothing more than the runaround from the service rep for ten minutes. When I got upset about it, he immediate terminated our chat. One thing he did assure was that I'll NEVER go to Priceline again. UGH! Now If I can only figure out how to DELETE MY ACCOUNT!!

Booked a vacation package with Priceline which included airfare and hotel in New Orleans. I did not select the airline and hotel. It was a package deal that I purchased. My flight was cancelled due to staffing problems with the airline. The airline was terrible at providing the passengers with details of the flight. Next thing I know was that I was standing on a 2 hour long line to get an alternate flight. The airline could not get me another flight that same day nor at the same airport. I called Priceline while standing on this line to see what they could do for me.

I applied for a Priceline Visa Rewards Card because the website said it would give me $100 off my flight. $100 was not deducted from my flight and Priceline refused to address the issue. They told me that the website should have redirected me to a screen that showed the new card I had applied for being used as the payment information. When I told them this did not happen, they basically said "tough luck." Now I have a credit card I don't want, a hard inquiry on my account for a card I won't use, and have to pay a higher cost for my flight because the ticket price went up as I was applying for the card. DO NOT APPLY FOR THIS CARD, IF THE WEBSITE MALFUNCTIONS YOU ARE ON YOUR OWN.

As Crystal wrote on April 22, 2019, my experience with international booking for multiple passengers through Priceline was nothing short of a nightmare. I made a mistake in entering one of my family member names, it turned out to be a the most frustrating experience with Priceline. I called immediately and was falsely advised by their agent who promised to take care of it, after getting a waiver approval with carrier Singapore Air. Even to get to this I have two different calls done waiting for a ridiculously long time (one call was 1:27 mins!). As advised I called back 2 days later, and Priceline said the booking needed to be canceled and rebooked and I need to pay the price difference for the new booking! That was the third call and I was frustrated and the agent just hung up on me.

I used Priceline for hotel reservations, but will no longer do so. Their reservation change/cancelation procedure is deceitful. I called to change our reservation from 2 nights to 1 night (because I understood this was acceptable as long as done by 4/23 (today)), and was told that I needed to call by midnight last night (midnight 4/23 was last night to them) to do so. What a loss for them that I will no longer use them and will slander their name to all of my friends and family. Poor customer service.

Do not use Priceline. Not just name calling they are a poor company to allow such deceitful business practices. Recently booked a room in Denver for 2 nights and got scammed. Not able to cancel or change booking. Room Price: $158.00/night. Number of rooms: 1 Room. Number of nights: 2 Nights. Room Subtotal: $316.00. Hotel Fee1: $46.30. Taxes & Fees: $87.98. Total Charged Today: $403.98. Total Cost: $450.28. Priceline is not a negotiator but will ** you over.

I booked a hotel through express deal for one night close to the Denver International Airport. The deal clearly showed me probable hotels as "Holiday Inn Express, Best Western, La Quinta, etc". All mentioned hotels were name brands. I was given a completely different hotel called T-Timber Hotel. I called immediately to revoke the booking. Priceline did nothing. We do to the hotel and it was in a terrible condition, under renovation-this renovation was not disclosed during the booking.

I had the unfortunate experience of having to rebook my flight after someone had stolen my passport. Not only did the Priceline agents hang up on me, call me names and accuse me of lying. I never was rebooked. DON'T FLY INTERNATIONAL WITH PRICELINE! THEY ARE CROOKS!!!

I booked through Priceline and my reservation mysteriously changed from the time of booking. I arrived at the hotel to find out that I had «booked» a one queen bedroom. Unacceptable since I specifically booked TWO QUEEN BEDS. Priceline commits FRAUD. And sells something different from what they advertise. Also, don’t stay at the Extended Stay. It is a horrible hotel.

Booked through Priceline. Arrive at hotel, reservation under our name but address was Bangkok and email was not ours and reservation was not paid by Priceline although they had charged my credit card. Hotel would but let us in until we paid. THEN they gave us a better price! Called price line and was told they could not help until later in day so I had to call back!! Called later and basically they were not interested in helping. When I told them I would not do business with them again and write a negative review the agent said "go ahead". I kid you not!

Problem with the App June 2018 to Dec 2018. During the above timeframe I would use Priceline’s App to book my room. I noticed when I would click to confirm my reservation the price was not what I was being charged. There was an error with the App. I would book a room for 3 nights for $41 a night it showed a total for all three nights $52.97 that included tax. I would confirm my room. But when the charges hit my credit card I was being charged $158.91. The issue is when I clicked confirm reservation the contracted price for all three days should have been $52.97.

Booked a one night stay through Priceline. Got my confirmation and itinerary. We got to the hotel around 9:30 10:00 pm. The hotel did not have my reservation. I showed them the confirmation number from Priceline. They ended up calling Priceline and found that they had failed to send the reservation over. Hotel had no vacancies. By now, I was tired and requested a refund and had to find my own room, ugh. Never will I use Priceline again.

I've always reserved hotels with Priceline but today's experience has been the most frustrating one. I just made the reservations a couple of minutes ago and when I looked at the charges, in addition to what was charged on my reservation, I have to pay $135 hotel fee for Boulder Station Hotel and Casino. The hotel fee is quite ridiculous especially that this is NOT being disclosed when you make the reservation.

I had never used Priceline for car rental before but they came up with the cheapest price at the time. When I found a cheaper price I wanted to cancel like I've done with other rental car agencies in the past. But unfortunately Priceline takes your money then and there and gives no refunds, makes no changes or cancellations. I know some folks might work this way but after reading poor reviews about cars not being available, I'm not looking forward to this. Will never use or recommend Priceline ever!

My business trip was shortened by 3 days. I called to modify my dates and Priceline will not let me. I wasn't looking for a handout, just a simple modification and have the price reflect my changes. Instead, I prepaid the entire trip. Maybe I'm naive to booking through sites like Priceline and the terms are always like this, but it's a bit ridiculous. I'm sure it stated all of this in the fine print, but let's be honest... The majority of people do not read it (obviously, myself included in this generalization). For something as simple as booking a rental, I thought a company like Priceline would understand real circumstances that people face and have some sort of flexibility with their customers. In my opinion, they're a money hungry company looking out for the shareholders. They lost a customer and my recommendation to friends, family, and business acquaintances.

I booked a flight and rental car for my parents to come visit. After arriving in MIA they discovered there were no more rental cars available. After searching the airport they were able to find one of the last cars available. This ended up costing about $330 more than what the car I had booked for them would of cost. After speaking with Priceline they said there was nothing they could do since the car was to be paid for when picked up. Beware if you book a car through them. Apparently if they overbook a vehicle it is on the consumer not them if the car is not available.

Nightmare to allocate seats after ordering tickets. Can't do it. Unlike the normal situation where we order tickets and just add luggage allowance and seats, in Priceline it didn't allow us to do so and after a tiresome conversation they sent us to support center.

Hotel rates as posted at time of booking are not the rates consumer is charged at the time of checkout. Consumer doesn't learn priced charge until receipt is issued. Priceline customer service will not correct discrepancy when contacted by consumer to request accurate billing. Call center agents are outside the jurisdiction of the United States and in this case located in the Philippines when Priceline perpetrated criminally against me in this fraudulent and unlawful activity.

I rented a car on April 1, 2019 for my Las Vegas trip for two days starting April 2 - 4, 2019. "Estimated total" from Priceline was $48.88. Actual price from Advantage Rent a Car was 40.82 for two days. I was surprised that price was less than I paid on Priceline. People from Advantage told me that my price would be adjusted and difference should go back to my credit card. I called Priceline after 10 days and they do not want to make a adjustment. Very disappointed and feel cheated by Priceline.

On March 1, 2019, I made a reservation for airline tickets and a rental car on Priceline.com. Priceline placed my rental car reservation through Alamo Rent a Car for a premium car from Gen Edward Logan Airport (BOS) pick-up on May 10, 2019 and drop-off on May 12, 2019. The Alamo Rent a Car confirmation number is **. The rental car was paid by credit card for a total price of $120.31. On March 27, 2019 I was hospitalized and for medical reasons must cancel my trip. When I attempted to cancel the rent a car reservation, I was informed "Your rental car reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used". I should have been informed of this policy PRIOR to the reservation. Alamo Rent a Car allows modifications and cancellations so I don't understand why Priceline does not. I will no longer use Priceline.com and future buyers beware.

I have tried to book an international trip thru Priceline. I have tried online for many days without success. I have tried to talk to customer service multiple times. The customer service is horrible. ALL the representatives are clueless and useless. NO ONE bothers to help, investigate the problems nor offer solutions. IT IS HORRIBLE BEYOND WORDS. DON'T Go through PRICELINE.

Made a booking in Canada for a Canadian hotel. Didn't realize that they were charging me in USD until after the booking had gone through. No other site defaults to USD if you're located in Canada booking in Canada. Very misleading. Tried to cancel or change reservation. No luck and very poor customer service. Won't book with them again.

I booked accomodations for the Rolling Stones show in Seattle, as the show was cancelled due to Mr. Jagger having heart surgery, I requested and received my ticket refund immediately from Ticketmaster. However Priceline, after having me hold for an hour, then hanging up on me. WOW! I called back to be told NO refund, not even a partial refund due to their policy with the hotel. I called the hotel and they told me to call Priceline ... It's a ** ...This booking was $500.00+. I wish I had that kind of money to burn. Yes, it was indicated when booking, that a no refund was stated but the entire event was CANCELLED!!!! I am unable to make the new date so it's a wash for me. This business practice is archaic and a total rip off. Boo Priceline BOO!!!

They will never change or cancel hotel reservation. Never recommending anyone. I understand you sign an agreement for no refund if I was to cancel the reservation but all I wanted to do was make a change. They will show the price in a big letter and put all discloses in a small letter in website. The end user will understand the mistake only after clicking the confirmation button. Fraud, Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud.

I’m going to start this by saying don’t ever do the “pay this and we will pick a hotel for you deal.” Priceline is the worst company with this feature and I believe they are the ones who created it. I understand you sign an agreement for no refund if I was to cancel the reservation but all I wanted to do was make a change. A change that the hotel tell was forcing me to do! I arrived an hour early before the check in time and was told the night before was a mess and that no rooms were ready but as soon as a room was available they would contact me. I understood since I showed up an hour early so I figured I would give them some time. I called an hour after and they said that no rooms were available yet that it would be a FEW more hours more to wait.

VERY FRUSTRATED! I have been using Priceline for many years to book hotels, flights, and cars... Up to this point we have had very little issues. I recently attempted to book 2 round trip flights (1 connection, all separate one-way tickets, essentially 8 one-way tickets) and before the confirmation screen there was an error that read, "Reservation not booked... could not confirm flight details". I refreshed the screen, waited approx 30 min and tried to book the flight again and ended up with the same error.

Consumer beware of using Priceline since according to Hertz has happened before.

Didn't have sufficient funds to purchase the room, but then I did and they charged me. Didn't stay at the room cause I didn't have a room so they charged me when funds were available but wasn't able to stay in the room. **

Priceline.com sold me a rental vehicle through Sixt Rent A Vehicle as part of our package. When asked, I was told that Sixt was located at the airport. When I arrived, I was told that Sixt was actually located off airport grounds and I would need to take a shuttle to their facility to pick up the vehicle. I was instructed to walk with my luggage to a pick-up station located on the street where I would need to use the phone to call for the shuttle to pick me up and shuttle me to the Sixt facility to pick up the car. When I got to the pick-up station, the phone was ripped out and there was no way to contact the shuttle service. I waited for an hour and no one came to pick me up. I then returned to the terminal with my luggage and rented another a vehicle from Hertz, for a considerably higher price.

Tried to book a room just before midnight after my flight landed. In the process of the booking being processed the time went past midnight so I got booked with a check-in time of 3:00 pm. Called Priceline to tell them the issue and see what could be done. The agent (Agent 1) called the hotel and checked to see if there was a room open and if the reservation could be changed. There were no open rooms. Priceline said I'd need to call and find my own room since I needed something immediately and they would follow up with the hotel after 7:00 am when a manager was on duty and I would get an e-mail or phone call letting me know if the hotel would agree to cancel the reservation. All good at this point, things happen and I knew if the hotel would not cancel I'd have to eat the cost of the room.

I needed to refund my airline ticket due to my leave being changed. (I’m in the military.) Even though I bought insurance on the ticket it’s a different company than Priceline. Basically you either have to die or your spouse has to die to cancel the flight and get your money back or submit a claim that takes months. So not only am I wasting my leave days but also A LOT of money that I don’t have. Will never be using Priceline again.

Tarom Airlines cancelled connecting flight. Although Tarom notified Priceline of change, Priceline did not notify me of change until less than 10 hours before the flight. Oddly, the flight was still listed on numerous websites as being available. In any event, the Priceline e-mail sent at 6:58 p.m. had the wrong contact information for airline. It had a prior number for the airline that is no longer being serviced in N. America. I then contacted Tarom directly at their Bucharest office. However, the office closed at 8:00 p.m. I then called Priceline. They couldn't explain the late notification. They couldn't provide alternate flights or alternate carrier. They were completely unable to provide any assistance. Priceline misrepresented my rights stating that Tarom could not provide alternate flights or alternate carriers and that I was not entitled to flight cancellation compensation.

My mother passed away yesterday. I tried to get my hotel through Southwest Concierge changed to a different date since I needed to go to a funeral next week. Southwest said they would call the hotel which was Drury Inn. I got an email from Southwest Concierge stating it was denied by the hotel. Called the hotel and they said they absolutely did not deny the change and were pretty upset that I was told that so the front desk called her supervisor and I was given the Southwest number to call again. I spoke with them again and they said that it wasn’t Southwest who denied it but their bigger company, Priceline.

I was issued a full refund by the hotel management. I was told to contact Priceline as Priceline issues a "virtual" payment and the only way to refund the payment is to have Priceline authorize it. I contacted Priceline who refused to issue me a full refund. They would only issue half. However I have audio recordings of the promised refund as well as pictures and videos and all the documentation I need to take this further.

0 Stars if I could’ve rated it as that! We made a reservation through Priceline, but when we had problems, we were transferred to Booking.com. The hotel didn’t have our reservation, but Priceline/Booking.com had it and said it was legitimate. Our first time with customer service, Jamal, our rep, hung up on us when we asked for a refund. After we called back and were on hold for another 10 minutes before having a lengthy conversation with another rep who eventually cancelled our reservation to make sure we wouldn’t be charged. The moral of the story is to book through the hotel only or sites that are NOT Priceline and Booking.com!!

I purchased plane tickets between NY and Vancouver. At the time of buying the tickets I was offered an upgrade to Main Cabin so that I could select my seats ("Seat Selection", this is how it was advertised). I purchased the upgrade and was not able to select the seats. I called Priceline prior to my return and I was assured that at check-in I could request for my family to seat together. It never happened, I called again to complain and this time I was told that I called after the trip so it was too late (even though I called before) then I was told that the upgrade did not mean that I could choose my seats but that for an additional fee I could change the date of my tickets (not quite how it was represented when I purchased the tickets)… Won't be using Priceline anymore.

I went through Priceline to rent a car at PHX airport from Payless in December of 2018. When I arrived at the Payless counter I was told that the car I reserved was not available. I was then told that the only car available was a much larger car and that I would have to pay more than double the rate quoted to me. Since it was around midnight and there were no other car rental counters open, I took the car. I did tell the agent that I was not happy about this and would file a complaint. I have waited patiently for almost 4 months for a reply to my complaint. Today I was told in an email that the agent at Payless said that I asked for an upgrade. This is total BS!!! If this is the way that Payless and Priceline do business, I will be sure to never use either company again. I will also tell all my coworkers at American Airlines what lousy service I received from both companies.

I booked a non-smoking hotel room 4 hours before we before we checked in. When we got to the hotel, all they had was smoking rooms available. We thought, "Well maybe it won’t be too bad." Boy was I wrong... The stench was so strong you couldn’t hardly breathe and the unit was already occupied. After complaining to front desk, they gave us another room to try. The door handle was broken and it wouldn’t lock. I asked for my money back because this wasn’t the room that I had booked and paid for, plus, not having a locking door is a huge safety issue. The guy told me that he couldn’t give me a refund because I booked through Priceline. Well I will never use them again. I chatted online with a customer service rep, that stated the hotel would have to waive the cancel penalty and of course they wouldn’t. Basically, they are just pointing fingers at each other and I’m the one losing. I just can’t believe they treat people this way.

I rented a car from Sixt on 24 Jan. 2019 through PRICELINE. Never got an e-mail to confirm? Never got a confirmation number #? On 11 Feb. 2019 Got bill, and cancel order. Over 2 Weeks In advance. I got charged $ 79.88 for a cancel fee. Master Card could not HELP? BJ's Charge card could not HELP? And Community Bank could not HELP? Please "HELP".

Back on March 9th, my credit card was incorrectly charged twice for a room that I had booked through Priceline. I was told then, that the money would be refunded to my bank account after 5-10 business days (which is way too long in my opinion). 10 days went by and I still had not been issued a refund. I called and was told to wait a few more days. On March 26th, it was still not refunded, so I called Priceline. I was told that the refund had been issued and it should be in my account by Friday. Well, come Friday, it was not there. I called today, March 30th and spoke to two different "supervisors" (I use that term lightly as they were very rude and basically called me a liar and were highly un-professional) who told me that according to their system, my credit card was only charged once. I told them that I had my bank statement right in front of me, showing where I had been charged twice.

I have had the worst experience ever with this company. I reserved a rental for a Thursday and it was due back the next day at noon after reserving the car through Priceline. I went to Hertz to pick up the rental and was informed that I couldn't reserve a car through them without having a flight. I never requested a flight when I booked the rental car so I wasn't sure why they would refer me to go somewhere that requires a flight. So I was unable to get the rental since I didn't have a flight.

There were $500 in fraudulent charges on my card from Priceline. Called my bank. They said to reach out to them to try and get it taken care of. I call the number and of course you can’t speak to ANYONE. The automated system just goes in circles until they say goodbye and hang up! Apparently you can only talk to someone if you have actually purchased something. I chatted with an online agent who didn’t listen to a single thing I said and kept asking for my confirmation #. I don’t flipping have one!!! If I said I didn’t make the purchases where would I get one from?? Complete idiots! Never will even look at their site again! AWFUL!!!!

I have not even left on my trip and I am already disappointed in Priceline and if possible would request a refund. I took their “offer” but did so without reading the dozens upon dozens of horrendous reviews on the rental company they stuck me with. They should not even do business with such a horribly reviewed company and if I were an executive at any of the big name rental companies (Avis, Enterprise, Budget) I would file suit to keep my company from being listed alongside this two-bit sham of a company. When I tried to contact Priceline it was a joke. The CHAT feature put me with a bot and then Viktor who claimed to be real but would not respond as real nor would he offer any explanation or comment about my complaint. I will never be taken in by a Priceline “deal” ever again.

Price match guarantee is bogus. Reserved car through Priceline Express Deal in Las Vegas. By agreeing to pay up front even if you never pick up the car, Priceline agrees if the price drops they will match it. Today I found exact same itinerary and provider for $25 less. When I contacted Priceline three different people said the offer wasn't there even though my wife and I were looking at it. Just deny it's there and be done. I cancelled with my credit card company due to Priceline refusal to keep their end of the deal. Be careful as they will say the lower price isn't there while you're looking at the EXACT SAME DEAL on the Priceline website. Priceline should be ashamed. Never again.

Oh, where to start... The car I reserved wasn't available. This was probably complete BS, but they said someone was keeping the car I'd reserved for another day, so it hadn't been returned. The car I got was smaller, had fewer options and, can you believe it? - Was more expensive! What a surprise! I'd reserved an automatic, but got a standard shift instead. Yes, automatics are rare in Southern Mexico, but that was what Priceline promised. What happens if someone can't drive a standard shift? And around all those switch-backs in the mountains? Believe me, you'll get a good workout on your clutch leg!

NOBODY BOOK TROUGH THIS BUSINESS UNLESS YOU WANT YOUR MONEY STOLEN. Their website glitched causing me to book a room for 15 days after I needed it, when I IMMEDIATELY tried to correct it I was told it was nonrefundable and they couldn't change it. I have gone through it ALL trying to get my money back including contacting the hotel and the hotel's corporate and been told that ONLY Priceline has the final say in refunding me, and guess what? Priceline says too bad there's nothing they can do. THEIR WEBSITE IS DESIGNED TO STEAL YOUR MONEY AND THEY GOT MINE AND WON'T GIVE IT BACK. Save yourself the trouble and book through Expedia.com. They are the real MVP??? At least they warn you the room is nonrefundable and offer you insurance on your booking in case you need to cancel. Priceline is a joke!

Priceline is a 'middle man' booking company and does not take ownership for bookings. They put the ownership on the company providing the service, however that company says, "Sorry we can't help you because you booked with Priceline." If you want customer service during your trip, DO NOT use Priceline.

Apparently "FREE Cancellation" doesn't really mean free cancellation. Worse yet, I didn't notice the sneaky addition of a hotel fee until I pushed submit. When I called customer service 5 minutes later to cancel because I didn't want to pay a hotel fee, they gave me this song and dance about how their system takes screenshots and the reservation doesn't have free cancellation. I offered to email them my screenshot (I was able to go back to the screen by pressing the back button on my browser) and they refused. I escalated to management and still got the same song and dance. My business will be going elsewhere. I will also be disputing the change on my credit card. I've been a loyal Priceline customer for well over a decade. No longer.

We have filed for a trip protection but they're having website problems and the protection didn't get add to our purchase and we didn't find this out until after they charged our account. They will not refund our account. I have filed a complaint with the bbb. I suggest that everyone else should do so as well. We will never ever book through these scummy websites again and I suggest that no one should either.

I recently rented a car through Priceline. The price was excellent ($179 for ten days in Germany). The website stated that "other charges" might apply but didn't indicate the nature or amount of the charges. When I arrived at the Dollar Car counter, I found out that in addition to the excellent rental price I had to pay EUR 288 in insurance and fees. Well, I was unpleasantly surprised. Not something that one wants to learn after a an overnight flight. Still, I had little choice but to pay because I needed the car. My advice is to avoid using Priceline because what looks good on the website is in all likelihood not what you will pay once you get there and don't have a choice. Frankly, bait and switch comes to mind. Caveat emptor.

I purchased an airline ticket, which clearly stated for that date, time and airline that the ticket was refundable if I cancelled 24 hours before the day of the flight. I ended up cancelling 24 hours in advance and was still charged by the airline. Priceline told me that that particular airline is the only one you cannot cancel with. There was nothing stating that which I purchased the ticket. I travel a lot and I know how to read fine print. Fool me once, lesson learned.

I booked a 3 nights stay with them a month in advanced for myself, my husband, our 2 kiddos and our newborn. I had selected the amount of guests and the ages of the kids. The newborn would be sleeping in her bassinet while us 4 split the beds. Today, I got an email verifying my itinerary. I clicked on it and it said booked for 2 adults, and any additional guests would be extra. I thought, well this was just a simple mix up. I call Priceline and the girl said she would call the hotel to see if the kids being added was ok. If it was then problem solved. She came back to the line saying the hotel said no way. I called them myself and spoke to a lady who said that is not what she said. She said they had no problem with us having the kiddos at no additional charge. All they needed was for Priceline to add the kids to the booking.

This the worst travel agent company. It so bad that when I call them and they say that "Let me connect to the AMAZING customer reps," I feel like THROWING UP. They hold you ransom to your ticket and have to shell more money in order to address that. Learnt it a horrible way. STAY AWAY.

Please please please never book with Priceline. I am not a person who enjoys giving bad reviews. I usually let things go even if I suffer a little bit. But, Priceline has broken through all my tolerance limits. Their customer service is terrible. I had to make a change in my airline booking. I called them and explained everything, they made an excuse that call your airline directly. I did that, airline told me that they for sure are making excuses, the booking is through them, they need to change it. I called again, more new excuses and it went on like that. I wasted my complete one day just to explain them the situation time and again and to reschedule the booking.

I highly unrecommend Priceline and Request people to stay away from it. Have never seen such horrible service and no value to the customers. I have booked hotels 3 times using Priceline and all 3 ended up with Bad experience. The first one was at Miami Airport and when we reached around 2 am to check in, only 1 room was booked with Hotel instead of 2. Priceline did charge me for 2 rooms at the time of booking. Had to call Customer care and took almost an hour to sort things out at that time. Ref No - Priceline Trip Number: **. With family of 2 kids, had to wait for room that much time early in the morning. Second one was at Ashburn, VA (Priceline Trip Number: **). Due to some hurricane forecast, I could not travel and when requested with Priceline, they did not allow to cancel or refund money.

Your company is extremely rude and unprofessional. After booking my flight and car through you, my flight home was canceled. When I called to see what my options were the staff was rude and unhelpful. After finally refunding me for my flight I was transferred to the rental car department to see what my options were with extending the use of the car I had so I could drive home. The representative told me she didn’t know how she could help me so I was transferred to a “manager” named Maria or Marie. The “manager” fought with me on the phone and then said she would transfer me to enterprise but instead hung up. I will never again be using your services if this is the way you treat your customers.

This one-star review seems to be a worse case than any I have read here. Priceline charged me $443 March 1 for a 2-day stay at Doubletree in NYC. I received multiple emails from Priceline with confirmation numbers. Today, March 13 at the airport, I called the hotel to find that they have no records whatsoever of me or my reservation. They are now fully booked. Priceline is not reachable by phone by me or the hotel manager. It is unwise to fly into New York with no hotel, so I had no choice but to CANCEL the flight. Pursuing a refund. Horrendously bad experience. Priceline has lost a customer for life. Never again.

Back in July of 18 I made reservations at a Denver hotel through Priceline. Upon arrival I realized I booked at a location 45min away from our intended reason for traveling. I contacted the Denver hotel and asked to cancel my reservation, as I planned to make another at a hotel closer to our destination. The hotel explained their policy which is that I will have to pay the first night of our initial stay as I cancelled late. Which I understood and was fine with. They cancelled my reservation, I contacted Priceline to reserve another hotel and Inform them of the late cancellation. They acknowledged everything and stated I’d get my refund within 10 business days. They made my new reservation at that time as well.

I booked a room through Priceline for a 3 star express deal. It stated their 3 star collections include independent hotels and well-known brands like Courtyard Marriott, Hilton Garden Inn, Holiday Inn Hyatt Place and Residence Inn Marriott. When I arrived I realized immediately this was not equivalent to any of the above listed hotels. When I checked into the room, the carpet was dirty, stained and disgusting, the lamp shade was deteriorated and falling apart, the thermostat on the wall was pulling away from the wall and at a tilt of @ 30 degrees, the door was extremely hard to open after you lock it from the inside, there was paint patches all over the room, the rooms were exterior rooms and there was no elevator that we could find for our building so we had to carry luggage up to the second floor, parking was sparse and we had to park and walk with luggage quite a ways.

I am an accomplished climber and travel frequently. Back on July 25, 2018, I had a scheduled round trip flight from Syracuse, NY (SYR) to Moscow (SVO). The flight involved (2) legs, SYR to JFK, then JFK to SVO and return. I booked this ticket through Priceline in early May 2018 for a total of $1244.81. JetBlue ended up cancelling the first leg of my trip (SYR to JFK) that took place on July 25th. Upon returning from my trip in early Aug, I contacted JetBlue about my cancelled leg and received correspondence that JetBlue had provided Priceline w/ a Fee Waiver of $75, that Priceline was then supposed to refund to me. I contacted Priceline and began what ended up being a 7 month fiasco trying to obtain this $75 refund... They went round and round w/ me and would always tell me they would follow up, only to have more time pass w/ absolutely no follow-up communication from them, forcing me and once again contact them and start all over.

I tried booking flights through Priceline. After entering all the requested information including credit card information, I received a message telling me that my reservation, supposedly confirmed, had not gone through. I then received an email telling me that the reservation had been processed, contradicting what had been displayed via the website. I tried to check using both the chat and phone features. Both were very slow. Looking at the email confirmation I saw that the reserved seats had been deleted as had my trip insurance and my car reservation. It was not possible to correct those via the website and the chat agent couldn't help.

I recently booked a 3 star hotel through Priceline in Dillon SC. When arriving at the hotel, it was trash! Drug dealers, prostitutes, blood stains and pubic hair on the sheets and towels, broken furniture, and mouse traps on the floor. It would be lucky to get a 1 star in my opinion. When I called to complain to Priceline, I was given the number to Booking.com. Priceline didn't book the hotel directly. So I called Booking.com and was given the runaround. I was told that since the transaction originated from Priceline, they didn't have all the information on their screen and advised me that the hotel booking was non-refundable.

Professional business traveler. After 65 countries and 6 continents I need to deal with these 2 ** organizations. I change my travel often to react to different business conditions. Trying to seek low travel costs for my customers and corporation is what I do. Both have no cancellation no refund policies. New idea is to vote with my wallet! Neither of these companies will see another purchase from my Fortune 500 company, family or friends until this policy is changed.

Priceline cost me over $500.00 due to failure to issue tickets. We used Priceline to book travel in July 2018 to Japan to spend Christmas with our son. When we arrived at our departure airport, we were informed by the airline that Priceline had never 'released' our tickets. We immediately contacted Priceline but they failed to issue our tickets before our flight completed boarding. We had to purchase additional tickets from another airline at the last minute (and at significant expense) in order to get to our connecting flight.

I just spent over an hour on the Priceline online chat as well as speaking to a Customer Relations Specialist (overseas call center). The issue is their policy on EXPRESS BOOKING deals... of no refund, no changes and what is NOT said prior to completing a booking. The advertised deal was for $70/night at a 3-star hotel in Arlington, VA. There was the usual taxes and fees added to the booking. And..."Important Information" fine print that indicated I would be responsible for all incidental charges, parking, etc...

Can I give a zero star? Book your stay and and hope for everything goes well! If you have any problem and try to call Priceline it will be guaranteed your nightmare. No representatives will care about your experience.

This travel agent is very very irresponsible. We bought tickets months in advance. They just changed our schedule without any notification. Until we check the site again couple days before the flight. The process to reschedule is very slow and painful. It still be good if that is the only thing. When we got to the airports, we couldn’t fly due to no transit visa. Priceline never mentioned or warned us about this transit visa. People at the airport asked us to call Priceline again. We did that but no helps. Just got stuck at Priceline’s waiting customer service for 45 mins. We hung up and were late for any changes. We called again couple days later and asked for refund. They completely ignored us and said the flights is over. Now they dont have any responsibilities on this. Please learn from our mistakes and dont put yourself in this situation.