Priceline Reviews

Priceline, and their garbage "insurance" are an absolute joke! Talk about false advertising! Don't even bother trying to save a few pennies going through them and their absolute dumpster fire of an "insurance" company! It is all a scam and fraud. They advertise "worry free booking", etc and then they hit you with the fine print after you have paid. Even if you have a legitimate claim they will just tell you that you don't, too bad, so sad. The combo is a shake-down scam.

I booked a room through Priceline that said it was pet friendly. I called the hotel just to make sure that they were pet friendly the next day before going to check in and they said that they are not pet friendly and they only allow service animals. I called Priceline to try to get the situation rectified so that I could book another room that would allow me to bring my dog with us since we were on a road trip. And they said that it’s a nonrefundable room that I have booked and because of that I was out $100. So I wasn’t able to actually book another room. When their website said on there that it was a pet friendly hotel. Not a service animal only friendly. This advertising is incorrect and should not be allowed and they need to chance that.

I booked a Hotel reservation using Express Deal. Before making the final booking, I called Priceline and reconfirmed the final amount. The Priceline Customer Service Representative confined that whatever is shown on Priceline.com will be the final amount, including all taxes. When I was checking out from the hotel, they asked me to pay the resort fee, which was 204$. At that time, I called Priceline again to check this. I was on the call with them for approximately 35 minutes, out of which I was on hold last 15-20 minutes. Since I had to catch my flight, I hung up the call and paid the resort fee.

Priceline travel sucks. I've been using their services for well over a decade. My daughter and I were supposed to be traveling to Atlanta to go to an awards ceremony on the 13th of this month but, my daughter has her meeting for a Congressional Nomination to try and get into the Naval Academy the same day. We just found this out today. Our trip is 9 days away and we booked a full package trip with them (air, hotel and car). All is not refundable or even transferable! I can't get a straight answer from anyone. Priceline says it's the operator's policy, not theirs. I call the individual operators and they tell me to call Priceline. Unreal.

When making reservation and entered arrive date and checkout date, confirmed and was requested payment type, gave that information and hit continue the confirmation sent to me came up with entirely different arrival date than what I entered. I could not back it out or change it. I immediately called the toll free # on confirmation and they told me I would be charged for that day and could not cancel because it was within 14 days of the arrival date. I insisted they made the date change from what I originally entered and they again told me I would be charged anyway. I would not recommend them at all. I'm out $135.00 because of their dishonesty.

Priceline lies about VIP members getting special deals on hotel fees. On Priceline.com, I was told that I would only have to pay $7 per day for hotel fees, because I'm a VIP member. It's a lie. The hotel charged me $51 per day and priceline just said I have to pay those fees to the hotel directly. Well priceline, your website said I would only have to pay $7 per day to the one hotel and nothing extra to the other hotel. I spent hours on chats and phone calls with priceline and the hotels, and everything pointed back to it being a priceline error. Oh and did I mention that the priceline agents pretended to not understand anything that I was saying? I had to repeat the issue I had about 15 times. What a joke! Do you think I got my money back? NOPE! They have to be stopped. Bait and switch isn't legal priceline.

Customer service intentionally cut the phone. They did several times. They do not resolve issues. Poor customer service is bad business. I got a ticket from clt to yyz to yyt. Ac canceled the flight to yyz. Priceline will not fix the issue. I booked with Priceline. Why do you have to tell me to talk to Aircanada. You should talk to aircanada.

I went to book a flight and the company had an immediate book now with a representation of a reasonable flight itinerary. I booked it and it then put me on a completely unreasonable schedule where I not only was going to be on a layover that would have me arrive the wrong day, but was such an extreme layover that I could actually drive in less time. I immediately called to rescind and ask for a refund and they responded by unilaterally confirming my flight and demanded nearly 100 to cancel. I told them I was disputing the charge and they responded by only refunding by a credit the amount they were willing to refund.

We booked a hotel with Priceline months in advance for the Formula 1 races in Austin, TX - We got the Sleep Inn in Round Rock, TX. We printed out all confirmation info. and had it on our phones & even received a "time to check in" reminder from Priceline! When we got to the hotel (Sleep Inn) day before the race we were told they had no reservation with for us and no rooms available (We had 2 rooms booked with them!!!) - We showed them the confirmation information and they would not accept it saying it was with Priceline.

I paid over $1000 and change in airfare mainly and a hotel booking in August 2021 to Priceline. I canceled the trip to Orlando because I saw my departure flight from NYC to Orlando was during a hurricane. Not to mention the high covid numbers in Florida at the time. I supposedly received a voucher for the airfare but Priceline won’t give me even the cheapest tickets with a face value substantially less than what I already paid them without charging me a $125 fee. This company did outright theft since obviously I can’t shell out more money on top of over $1000.

I bought a package through Priceline for an airline ticket and a one way car rental which I also paid an $18 fee to cancel. When I landed I found out that there was no rental company near where the town I submitted to drop it off. I was told to make another booking and priceline would refund me for the other flight. When I talked to customer service after not seeing a credit and seeing that I was charged twice for the rental they then told me that was non refundable and they would refund me the extra 18 $ I paid to have a fully refundable reservation. So I paid for 2 rental cars. One would think they would at least keep their stories straight at the very minimum. Wasted way too much of my time and double charged me. Clearly that $18 refundable fee is also a scam.

Priceline is not a legit company. First of all it's run by bunch of kids. :( If you need any help with the reservation expect zero help but instead expect fraud, nastiness and theft. They will not cancel or modify any booking and they expect you to get screwed. Especially if you book a car with "economy rent a car" you're literally walking to hell. Economy rent a car are nothing with no customer experience whatsoever. They are disrespectful, rude and dishonest kids. If you're OK with all of this go ahead and book with Priceline.

Scammers!! Scammers!!! Beware!!! Beware!!! They take money from your bank or credit cards without your permission and claim there is nothing they can do. Priceline is a scam job. They put you in a 0 star cheap dump and call it a 4 star hotel. Beware!!! Scammers!! Thefts!!

My son came in for the weekend and I had prepaid a hotel room at the Howard Johnson in Atlanta.. When my son reached his destination of the Howard Johnson hotel he was not only told that there was no shuttle service After midnight he was then told that his room had been booked and that the hotel was full with no transfers that price States on the is it a state on the app that there is and when he gets to the hotel it's booked up and there's nothing Priceline can do but refund me my money which takes 1 to 7 days. Took 3 days for me to get my refund. My son had to spend 2 nights in the Atlanta Airport. Because I was unable to pay for another night. Being I live paycheck to paycheck. No transfer no shuttle from airport. And the hotel was even called prior to validate reservation and time of my son's arrival. Thus was the most horrible experience ever. But the Slipknot concert was the best. The weekend for my son was unacceptable

This was the worse hotel I’ve ever stayed. It was a nightmare. Mold and mildew was so fragrant it physically has me sick. When reported to the hotel staff, the reply was “well how long have ya been in the room?” After explaining I had just gotten there, there was an awkward pause before the conversation abruptly ended. We immediately left but still were charged a parking fee of $15, taxes and a “resort fee” of about $12. I tried speaking with Priceline who I actually booked with and the advisor stated she can give me 15% off my next trip there. 2 fairly large multi million or billion dollar businesses offer a consumer $22.50 as recourse for this nightmare of a hotel. Please do not waste your time.

Priceline is cheap because they compensate by giving you a code for 15% off of your next booking. If there is something wrong with your booking, the hotel will say, "Sorry you went through Priceline", then Priceline will say, "Sorry it was in our disclosures." It is a racket and takes advantage of people who have good faith in a hotel to provide a room that as advertised, which would be safe, clean and have working amenities.

Priceline has pictures of a very clean Travelodge in Lincoln Ne and quoted a decent price so I reserved 2 rooms. When we showed up it was disgusting, trash all over and very rude front desk... on checking out they also charged us an additional 50.00.

I reached out on my phone to - Priceline my app ...on this day, I just needed all of that day to go away!! I needed a shower and a bed! I booked the room-online, however I was not aware that I had booked it for the wrong time. I get off of work, go to the hotel… I booked it for later that day as a check in. Further locality-issue… Found out the-problem, Priceline had a partial remedy; 8 am when the hotel management arrived the paperwork via fax would have arrived by - Jake Priceline the agency! All will be the agent assured me it will be fixed! He instructs me to go ahead with the room intended, in essence double book!

I booked a room for work and didn't use the room. had to go somewhere else. Would not refund my money and wouldn't work with me. Couldn't even talk to a person. Stay very clear of them. They got me for almost $600. Be warned!!!

Over the past weekend we went to a family wedding four hours away and had booked the hotel through Priceline. We show up Friday at 4 pm to Knights Inn (the hotel we had booked weeks ago).. we were told that priceline had cancelled our reservation (we did not receive a refund or an email of this) and too bad because the hotel was now fully booked. We were on the phone with priceline for over an hour and a half and they basically said sorry and would refund us the money. We explained we didn’t want a refund. We wanted a hotel room for two nights that we had previously booked. They did not help us find a new hotel and basically just said, "Too bad. Figure it out on your own." I will never use Priceline again as the area was fully booked (busy city and it was a weekend) and the company was extremely rude and unhelpful even though it was THEIR fault they cancelled our reservation and didn’t have the courtesy to tell us or initially send a refund.

I had made a reservation for August 2021, due to circumstances, I had to cancel the package. Priceline reserved my airline ticket for another date. The date came. I called on October 14, 2021, to use my reserve ticket with United Airlines. Priceline did not notify me of the changes with the airline and Priceline. The customer service agent never received the new trip number, so Priceline never booked my reservation. I talked to 8 different agents, was placed on hold three times for more than 2 hours, and kept hanging up. I was put on hold many times by Priceline without being able to resolve my problem. I will make sure none of my family/ friends ever use Priceline. It is the worst experience I've ever had. I will never use this booking company ever. So disappointed and mad.

Do NOT reserve through them. Tried to change the Rez to add 1 day and they refused to help, told me to contact the car rental comp, when I did that car rental wouldn’t let me change told me to call Priceline. It was insanity.

I stayed at a facility that Priceline introduced me to. Sadly, although Priceline made money off of me, their intent seems to be to side with the host facility on issues rather than protect consumers (THE FEDERAL TRADE COMMISSION PROTECTS POSTINGS SUCH AS THIS i.e. THE CONSUMER PROTECTION ACT). Point: I stayed at a facility that was so enraged that I called Priceline and complained about broken elevators, no service, being harassed in the parking lot (I PAID FOR 3 DAYS...STAYED A DAY AND A PART OF A DAY...THEN COMPLAINED AND DEPARTED ALTHOUGH I KNEW I'D GET NO REFUND) that she kept my 100$ deposit.

I called Priceline for a motel room. I called and cancelled my other reservation after the guy on the phone promised me 5 times it included all fees. It locked me into a no cancellation deal and they won't do anything about it.

The representatives were polite and did their best to provide the information they're obligated to give. I wish I could explain my situation better, but in short, my fiancé is being charged an unnecessary $186 for a rental car that won't even get used. I understand that there are policies in place, but having to call Priceline multiple times to adjust to military changes doesn't make the experience enjoyable. As a civilian, any form of on-base changes are out of my hands and I have no other choice but to go with the new schedule. Having to discuss "non-refundable" charges is the last thing I want to do when it comes to seeing my airman. I appreciate the good customer service, but I'm disappointed with Priceline's inability to accommodate fluctuating military family schedules.

I made a reservation to rent a car through Priceline. They asked for my debit card information which I provided assuming the charge would go through when I picked up the rental car. When I got to the rental agency, they refused to accept the debit card with which I made the reservation. Thrifty only accepts major credit cards. Since I could not rent the car, I was shocked to see the charge on my bank statement. I called both companies. Thrifty assured me that they could not receive payment since I hadn’t use their services. Priceline told me that they would not refund me even though the money would not be going to thrifty. In other words Priceline pocketed all of my money for no service in return. This was very deceptive, and I refuse to give my business to such a dishonest company in the future.

I booked a hotel through Priceline and when arriving in my room there was a roach. I immediately checked out of the room. I contacted Priceline which the refund process seemed very much a scam. I was told to record my name, answer a lot of questions, was connected to another Automated advertisement offer and he asked me to accept an offer from home protector plus which I declined. I was told to call another phone number after talking to this man for a half hour. He had a very deep Indian accent and when I asked for his contact information he told me his name was Michael **. And did not give me any further information.

Me and my children's power went out so I booked a room through Priceline.com. When I got to the hotel they didn't tell me I needed a deposit. I only had enough for the room so I tried to cancel the reservation and there is no one reachable at priceline. Spent 2 hours on hold and talked to 6 different people and they couldn't even find my reservation. But the money was quick to come off my card.

I recently rented a car with them. Not only did the rental company not have any upon arrival but I can’t get a reply or help about the payment they won’t refund. I got hung up multiple times, live chat tells me I have to contact a certain number (they don’t even answer when calling that number) and emails are simply ignored. DO NOT PURCHASE FROM THEM!

My first time to book a package deal; flight and hotel were fine, the problem was with the car rental. When I went to pick it up I was told they needed a $250 deposit. I researched all my emails from them and nowhere did it state that. When I googled it all I could find was they might charge $100. Called Priceline that evening and was told I could pick up another car the next morning at the rental agency in town where I was. When I got there the person couldn't find anything about it in the computer and I got charged an exorbitant price. My final call to Priceline is that they refunded my original cost for the rental, but I'm still out almost $550 for taxis, Ubers and rental. Will never use them again!

This company lied about every aspect of service. They underestimated our supplies and we ended up being charged DOUBLE what they said. They told us we had "worry free" service, it has been anything but! To top it off... they REFUSE to return our calls. DO NOT USE THIS COMPANY. They do not stand behind a single thing they say. We have reported them to the feds!

I gave 1 star in my previous review. After hours of being on the phone and waiting for return calls I finally spoke to a supervisor at Priceline and after another couple of hours the problem was fixed. I have added an additional 2 stars because the supervisor made the attempt to help and made the adjustments to make the connection times possible. I will not use Priceline in the future.

I made a hotel reservation 3 months in advance. I received a complete itinerary from Priceline but when I got to the hotel not only did they not have my reservation but they were all booked up. Horrible.

STAY CLEAR OF THEM! No customer support - they sell car rentals (non-refundable) with no cars ON SITE UPON ARRIVAL. Credit card charged nonetheless! Difficult to get a resolution after credit card being charged within minutes of supposed rental time.

On 10/16/2021 I arrived to Hawaii. I reserve a car and in 2 hrs I have to cancel due to unable to enter the island. I had to cancel for thing out of my control. I notified immediately before the reservation time and via chat with no success. I was offered a 10% coupon that is offered online for everyone who sign in. I asked to move the reservation 1 week ahead and was not possible, and no refund was done for an 8 days reservation.

Booked the room, the day after all prices went down double, as time booking they are “guarantee the price “ very upsetting, no help from customer service, don’t understand how they still operate… Is it legal in USA to do business like that?

They do not back their reservations!! We got to the hotel and the room type we booked was not even an option! We were (in all respects) downgraded and Priceline would not do anything to help. They blamed the hotel. The hotel blamed Priceline and neither would help us!! I will never book with them again and I suggest you don’t either.

I booked a stay at Air Venice Hotel through Priceline, it was a nightmare and I could not stay. I checked out immediately. I immediately called them and was informed it was actually booked through their partner company Booking.com, I spoke to them and the informed me that after contacting Joshua that he was also rude to them and they couldn't believe they were told to call back the following morning. I spent hours on this the following morning and 2 days later, I STILL HAVE NOT RECEIVED A REFUND FOR A ROOM I NEVER STAYED IN!

I used the online agent chat to ask a quick question. The robot that first responded was not very helpful but after a while they connected me to an actual person. The agent's name was Lyneth. They were very kind and answered my questions quickly. Great service!

Worst company to deal with. My family and friends have booked 2 rooms with Priceline 1 month ahead of time for our Columbus Day weekend trip. We got to the hotel and they told us only 1 room was reserved. We called Priceline and they said, "Just cancel the reservation and we will look for a 2 room around the area for you so you can stay tonight." We were on the phone with Priceline for 3 hours and they switched me from customer service to sales and back to customer service and sales and customer service and manager. At the end all they can do is refund me and THAT IS IT. They said they will open up a case and call me back. It has been 5 days and no phone call.. NEVER EVER.. I MEAN IT NEVER EVER book anything from them cause your hotel room or anything you reserve will not be there and that will ruin your trip.

Do not be fooled by the lovely price deals Priceline has to offer! If you already have your vacation “planned” Priceline & Spirit airlines will change your flight for THEIR convenience leaving you basically stranded. I was “supposed” to arrive to Puerto Rico on December 11th but Spirit airlines/Priceline decided that instead I will be arriving on the 10th making me pay an additional day at my Resort Hotel which they are booked and now I am stranded a day at PR. Sooo just trying to save people a headache **Do not fly Priceline or Spirit Airlines**

I booked a hotel through Priceline at 12 AM. Upon trying to check into the hotel The front desk attendant was sitting on the couch with security. There were police speeding up and down the roads and druggie looking people walking around the parking lot. 10 minutes later when the front desk employee got up to help me I was told no rooms were available. That my reservation was not till the next day. I told them I just went in and booked the room. They said, "We can I help you. There’s no rooms available," and sent me away.

Last minute changes in plans necessitated my cancelling a three night hotel reservation. I called to do so the day before my stay and could not cancel any of the three nights. I could have accepted forfeiting one night, but to forfeit all three is certainly unreasonable. There was no clarity in my confirmation that the whole reservation would be non-refundable if I needed to cancel or change my reservation.

Horrible customer experience, used BMO rewards that works with Priceline to book a ticket and it wouldn't allow me to do so for days. After that another ticket got booked and I called to cancel it and they absolutely refuse to do it. Stuck me with charges for a useless ticket.

As a third-party agent for flights, hotels and rentals; you guys have a lot of things that need to be corrected for your business. It baffles me how you guys always say you have no control over credit, cancellation and or ticket change. You guys have us call the airlines to do all the work and then have the nerve to charge fees for policies because we had to call the airline direct because Priceline employees tell us "they have no control". You guys have a app, website and call center but your prices on the application & website are different and are for "new customers & new bookings only" which does not make sense on two parts because for one why are those prices considered for only new customers & new bookings but available to everyone and how the hell do you guys in the call center not see the same prices offered on website & app. Then what is the purpose of a VIP if it sucks???

I booked a trip through Priceline on October 1, 2021 and everything was going good until about a week later. I noticed additional charges from the airline so I contacted Priceline since I booked through them and they were very rude. The agent PHAT actually reviewed the charges and gave me the correct amount and when I asked about the additional charges she it’s not their problem and that I had better contact the airport and disconnected the call. And I called back to speak with a supervisor MIKE whom was rude from the beginning of the call and then he muted his phone so I held on a silent line for 10 minutes before he disconnected the call. This is very unprofessional. I will never book with them again.

Called number provided on hotel website, requested a suite with 2 queen needs, couch and balcony ocean view. Priceline rep confirmed several times all of the above was correct. They asked for my c.f.. I asked to hold the room, they said no Priceline requires to be paid in full, I told the guy I didn't realize I called Priceline since I dialed the number on the hotel website. Got to the hotel room, opened the door and it was a reg room with no suite or couch. I told the front desk it was supposed to be a suite with a couch, hotel said they don't have rooms with couches and queen beds. Only rooms with couches is with one king bed.

So it was going to be my family's 1st family vacation out of state, and we wanted to fly, (and would be our first flight as well). Not only does this service tell you that details are not available until after you purchase the package, but it only gives you 24 hours to cancel. Ok, so that part we understood, however we bought an insurance package as well should something happen during the trip or prior that would make the trip not happen (which mind you is an additional couple hundred).

I booked an Express Deal on Priceline, which I’ve done numerous times before. This time they charged over $170 in fees, and did not detail what these fees were. I assumed they covered the daily fee of the hotel, since that was what these fees were on the past. However, that was not the case this time. Priceline has become very sneaky, and when I discussed this with them, I was told I should have read the fine print. I feel Priceline can’t be trusted since I don’t want to be obligated to do that. They have lost my longtime business as a result.

After the cancellation of trip to Norway in a row of two years, our family will go there in June 2022. Expedia.com, Booking.com, SAS Airline and Icelandair Airline are COVID-friendly and helpful with rescheduling the flights and hotels. I will NOT recommend you to use Priceline.com which is the worst one and they refused to reschedule our one flight inside Norway. I waited for Priceline.com for 2 hours and then it was disconnected. I called again and its automatic answering machine asked for my phone number. That was last summer. I waited for them to answer back which never happened. It was done twice.

I’ll make this short. Traveled 30 hours from San Francisco Ca to Houston Tx for business. Figured I use Priceline to book my room. Needless to say. I book the room with Red Roof Inn. Once inside the room. Keep in mind. We’re still dealing with Covid. The sheets and top blanket had all kind of stains, not only stains but blood marks. The tub was filthy. No exaggeration. I immediately reported it to Priceline. Was told that I would be given a refund within 24 hours. Mind you this part of the conversation is via chat, so it’s a paper trail. I provided video of the room as well.

I went through Priceline to reserve a rental car. Priceline took all of my money at the front without a cancellation policy in place. The day of the rental pick up I had to pay an additional $400 deposit. Priceline is completely useless. Why even bother with this company? The Small print is hidden and the consumer is forced to pay unnecessarily extra money.

Reserved a room for 2 nights for my family and when we arrived at the hotel the room we reserved was not available and was told it was not available at the time of reservation. Priceline promised a refund and we are not getting it. Do not use this service. The room was so small my children had to sit on the floor to eat.

Priceline charge you $225 or more whether you get a car or not!!!! They took my money for nothing. I will never use them again for nothing. Very disrespectful customer service that response days later.

I booked a flight to Portugal but their profile did not match my full name on the ticket and the passport # is incorrect. Their only solution is cancel the flight which I couldn’t do because there are no more flights available. I was transferred and told to call the airline but have been on hold twice for 45 minutes and cannot get thru.

Under no circumstances would I recommend anyone to book travel with Priceline. Priceline has owed me a refund for two international flights since June, and they have used typical chicanery to avoid refunding me the money. In June, I used Priceline to purchase two tickets to Kenya on Emirates air for August. Unfortunately, I had to cancel due to work. The issue is not the airline- I have used Emirates for multiple flights and have always received full a full refund in less than 1 week. When I called to complain in August, the Priceline representative apologized profusely for me not receiving the refund and said that she would put my case in a priority category.

My flight was canceled while I traveled to Europe for the first time for the way home. When I tried to reach out to Priceline the girl on the other line hung up on me. I called back multiple times and waited and waited on the phone. I ended up purchasing new tickets to get home which cost me over a thousand dollars including the flight, luggage, new Covid test and hotels day. Not to mention a 13 hour layover and a days work missed. It was a frightening experience and I will never recommend this company to anyone.

On September 10, 2021 due to hurricane Ida hitting Louisiana and my car being damaged I rented a rental car through Priceline with Thrifty Rental. Got to the airport, was informed they didn't have any vehicles. That had been calling Priceline telling them repeatedly they didn't have any vehicles due to the hurricane here in Louisiana to remove their company from the site. The rates to rent a car was already expensive for just one week it was $440 for a car.

On October 2, 2021 my we tried to book a hotel through Priceline in the San Antonio area. We clicked on the pricebreaking deal. However when we selected a hotel and went to the payment page an error pop up on the website said "This deal you have selected is no longer available. Please select another." We did so and paid for that hotel. No confirmation was sent until 3 hours later to our email. Then 7 minutes after receiving that confirmation we received a second confirmation for the first deal we attempted to pay for, the price breaking deal- the one that we were told was unavailable. So then we were double booked. Two hotels on the same night in the same town. This was a system error. We called customer service and explained. After 40 minutes with a representative we were told there was nothing he could do. We asked to speak to a manager, he said he would transfer us and after waiting another 15 minutes the call was dropped.

I made a huge mistake and booked a trip through Priceline. My trip was to South Lake Tahoe. I needed to cancel my trip because of the Caldor Fire which forced roads and businesses to temporarily close down. I physically was not able to make it to this reservation due to this devastating natural disaster. I have called Priceline customer service 7 times and explained my situation each time, even though they have notes in my account about my situation. Every time they say they are unable to issue the refund due to the hotel. The hotel I was supposed to stay at has been extremely helpful and communicative. The hotel even provided an email address for Priceline to contact so they can sort everything out.

I booked a hotel through them on September 30 through October 2 only to find out that the hotel was completely filthy, it had bedbugs and there was gunfire in the parking lot. I called to complain to get a refund and they completely refused to give me a refund and offered me a 15% discount on my next day. It was completely ridiculous and I will never use them or their sister company booking.com!

Very rude customer service. I’ve used Priceline on several occasions in the past but my last trip to Puerto Rico definitely made me realize that using Priceline is not the wisest option. I made a reservation a day before the check in and the next day I found the same room way cheaper than the price that I’ve paid for. When I called them they let me wait on the line for about 20 minutes to see what they can do and he said that he is talking with his supervisor to see what’s the best offer that he can give me but he ended up transferring me to another customer service representative and then they hanged up, and I called again but after waiting on the line for more than 40 minutes they told me that I have to pay a penalty which is basically the price of the first night.

I booked a trip thru Priceline several months ago to Mexico, we had to cancel due to the pandemic and the restrictions in Mexico. Therefore, they were really nice to reschedule here in the US. But tragedy struck and we had a covid death in the family, so I called and they said I couldn't reschedule anymore, but that all we had to do was send them the death certificate and they would refund the money. A week later I received an email saying I would now deal with the airline provider. Well the airline refunded the money to Priceline and they will not return my calls and have yet to this day received my refund after complying with all their rules. Truly I am hurt.

It seems Priceline does not understand they are in the service industry and do not place a high value on service. I have tried to change a flight for three days now and am no closer to changing the flight after several hours on hold and then countless transfers. Poor service. I would give less than one star if possible.

Huge issue with rental car booked through Priceline - BEWARE. I booked a 7 seater for a trip to Las Vegas in July. Got to the rental counter at Treasure Island and they said they had no vehicles. Apparently, Priceline offers cheap prices through rental car companies that use other companies' vehicles. The Budget Rental counter had no vehicles available for rental cars booked with Dollar Rental through Priceline. Priceline could not help us find another car. I spent 4 hours on the phone calling dollar rental who said speak to Priceline. Called Priceline who said speak to Dollar rental. We went to the airport to try to book another vehicle and there were ZERO cars available. Priceline did refund our $$ however we never got to visit the Grand Canyon. Very disappointing.

Booked a room last minute since a water line busted in my home. Got to the room to find glass in the bed. The hotel gave an apology of so sorry you found this. They wouldn’t even give a different room. I reached out to Priceline since I booked through them. Priceline wouldn’t do anything but offer a 15% coupon for their website. Red Roof Inn is awful as well as Priceline for not taking care of their customer.

I rented a car online, and did not even use the car and the would not refund my $200. Right is right and wrong is wrong. Very rude customer service. Rude from end to the other. Now I have to file a small claims case.

Way overcharged for the room by Priceline, US pricing was not indicated at the time of purchase and customer service was weak. As well the room was filthy and we were told facilities were open but they weren't.

I booked a Car through Priceline and found a cheaper price the next day so I called to get the pricematch. The MO seemed to be to give me a run around and say they couldn't get to the site to verify the price I was quoting. It was Hotwire.com and it was very easy for me to get access. It is a public website after all. After many minutes of the runaround I was told a supervisor would be calling me and after hours they finally did. The supervisor told me the same spiel of. "I can't get to a public website that is up" and asked me to submit a a screenshot. (Which the previous person told me I couldn't do.)

I paid for my rental car through Price line. When I returned the car and was back home I looked at my credit card and found an additional charge. Priceline claimed that the charge was from the rental company and they were not responsible for the extra cost. I am soooo confused...there is NOTHING in my rental contract that explains how I would be charged from a different company.... NEVER, NEVER rent through Priceline. Read reviews folks... I am not the only one saying this. When I called...the guy on the phone just kept repeating the same thing..."We didn't charge you...Budget did!?" My agreement was with Priceline, not budget.

I’ve used Priceline on several occasions in the past but my last trip to Vegas definitely made me realize that using Priceline is not the wisest option. I reserved and paid for my booking back in February of 2021 at the Palazzo at the Venetian. When I got to the hotel in September for my trip, I was told by the hotel that no rooms were available without doing an upgrade. How can a room that you booked not be available?

I booked a 11 day trip on priceline.com, and about 11 days after I booked it I went to another website and they were 100 dollars including taxes. I went to Priceline chat to cancel my reservation but she said I had to contact booking.com because that's who it went to even though I booked through priceline.com. I called them and she was nice. Asked me how much I found it for, I stated 968 w/ taxes so she sent me a email to show her the proof. I got the email and she had it for 927 and booking.com.... I told her that it was a different price and it was Costco not booking.com. She told me she would look into it but called me back and said it was not true on booking.com. I laughed and told her it was Costco, and she said, "Do you just want to cancel," I wanted to do that in the beginning. I will never use priceline or any affiliates again.

I booked a flight, hotel and a rental car through Priceline. I paid for the services and when I tried to choose the seats for my passenger and myself I was not given options. I called to get either get the flight changed to something that would accommodate. I was told “sorry their is nothing I can do on my end.” So I canceled my flight, hotel and now they are giving me a hard time regarding a refund for my car rental after I had followed their instructions of how to get a refund for it. Essentially I booked and bundled with Priceline to avoid having to call multiple places and now because of a flight that was not accommodating (mind you I canceled a couple hours after I had booked) they are giving me a hard time about getting me my refund. Will never use Priceline again. They need to get their things together with the companies they partner with to make so this doesn’t happen.

I booked a room out of state a week in advance and prepaid for a two night stay. I was emailed a confirmation and itinerary. After driving 9 hours I arrived at my destination only to find I did not have a room reserved and there was nothing they could do as I had used a third party vendor. I had to pay again at a higher rate. The reason they even get one star is because eventually I managed to get my initial payment refunded back to my credit card.

I had no idea that I was reserving a hotel through Priceline. I thought that I was talking directly to the hotel. They never identified themselves. When I asked questions about the hotel location, they acted as if they were the hotel and gave me wrong information. It was a terrible hotel. They pre-charged my credit card with no chance for a refund. The hotel was so bad we left after 2 nights. Don't use them. Horrible experience that cost us money!

I booked a trip to Cancun through Priceline. Westjet on the way down, Air Canada on the way back. I purposely paid for refundable tickets as I wasn't sure if I would be able to go with Covid restrictions. I ended up canceling my trip a week out, and the refund process with PL is absolutely terrible. One hour and 40 minutes on the phone to get the refunds processed. They tried to give me a credit for AC even though I orginally stated I wanted a refund. I had to push for the refund. They placed me on hold probably about ten times. I'm sure this is designed to make the customer get frustrated and hang up so they don't have to issue refunds. Be wary if you use them, the customer service is awful. And very hard to get a hold of, I had to try at 4:00am!

After booking a non-refundable room at Staypineapple in San Francisco the host facility added a resort fee adding more than 100$ to the total of our stay. Priceline would not refund. The low price listed turned out to be false advertising after agreeing to booking.

I have used Priceline for years to book the occasional Hotel or Rental Car without issues until this year. Due to work being performed at my residence I found myself staying at nearby Hotels for a period of time. I treated the situation like mini vacations and was enjoying it until I found I was being double billed for many of my stays. Reservations were made through Priceline and paid with a credit or debit card but upon arriving at Hotel I was being charged again. They ask for my credit card that I paid with and a security deposit of $100 dollars. Ok no problem, I present my card and assume that I am only being charged a refundable deposit. I come to find out by accident that these idiots are charging my card again for the same stay.

I stayed at red roof in in Saginaw MI. Booked through Priceline and it's a 3 star hotel on their website. It was filthy for one. Cig burns on bed, toilet had pubic hairs and pee all over it then to top it off woke up at midnight covered in bed bugs. I took video of room when I arrived and of bed covered in bed bugs When I checked out in middle of night manager acted like he didn't hear me saying I need to check out from bed bugs. Handed me my paper and walked away. I called Priceline who I paid for and booked through and because manager denied talking to me about it. Priceline told me no refunds even though I have video of bedbugs all over. Dozens of them and filthy room.

I made my reservation two weeks ago. My husband was diagnosed with COVID-19 on 09/19. I contacted Priceline at 09/19 with proof. My family of 6 is under a state mandated quarantine until 10/11. My hotel stay was 09/22-09/24. I contacted priceline on 9/19. They stated they could not get a hold of the hotel until 09/23 pertaining to a refund. I contacted them daily to make sure I wasn't forgotten. Because they decided to drag their feet I am out 265 dollars for a hotel that I didn't and couldn't use. ]

This company preys on unsuspecting customers with hidden a predatory policies. Their corporate policies are despicable and their practices should be illegal. Customers are not better off with this company existing in the market. They should be shut down

We have booked flights to international travel which includes for 4 flights. American airline has cancelled flight from Seattle to international destination. We got to know from American after calling them. No information came from Priceline. Priceline Itinerary continues to show cancelled flight. American mentioned that Priceline has to reroute. We called so far 15 time to Priceline and has not gone beyond automatic message. It says connecting to Agent and message of contact before seven days of travel and call gets hung up. If that happens would make tickets double. Original ticket is more than $1000. If Priceline is not able support customer service why they should be booking tickets and take money?

Horrible customer service. Be prepared, they will not honor their cancellation policy due to COVID. We called to cancel our booking with plenty of time (via their cancellation policy). The customer service representative said they will need to call the hotel to make sure they can refund us. They said we will receive a call back once everything is confirmed. Doesn’t matter what the conversation is with the hotel and Priceline, Priceline’s cancellation policy notes a refund will be issued as long as it’s done within the given time. After waiting 4 days and letting the given cancellation time lapse, we receive an email stating they can’t offer a refund or even a credit. Called and talked to a rep for a half an hour. Same story. They literally said “I know what you're currently seeing on your screen but we cannot honor that at this time”. Beware, there’s a good chance you will not be refunded…

HORRIBLE. Booked with this hotel Aug. 12-14 through Priceline. We got there late due traveling from Montana to the Seattle area (around 1am). They told us they overbooked and did not have a room for us. They said we could come back in the morning when the manager was on duty or call Priceline for a refund. We called Priceline and they said no problem for the refund but they needed to speak to the hotel to confirm. After around a MONTH of back and forth, the hotel would NEVER answer the phone and it would just keep ringing and ringing. Priceline finally got ahold of them over a month later for them to LIE and say we no-showed. Now they will not give us a refund. Horrible business practices. Completely lying to Priceline. Priceline will not back us up. I told them to check the hotel cameras. We were there and tried to check-in, not a no show. We are out over $300 over this issue. Moving on to dispute this with our credit card company. Ugh.

We booked a vacation package July 16, 2021 to Cancun, MX in September. Picked the resort we always stay at the Beach Palace arriving from Fort Lauderdale on September 4-11, 2021. Arrived in Cancun. Got our luggage and proceeded out to find our transportation and they had NO record of us. They called the resort. NO reservation. I had my confirmation from Priceline and had checked it before we left the USA. Said all was good, my husband called Priceline. They called the resort. NO RESERVATION but we could pay $1500 more after we paid in full in July $2898 already, we are in a foreign country. NO place to go for a week, they finally offered to send us to another resort. Wouldn't pay for our transportation so another $120 to get there and the resort was terrible.

Just stayed in a Priceline hotel over the weekend. The room had no working TV or shower. I notified the front desk and Priceline. Neither would help. Today, I realize I was doubled billed. I called both the hotel and Priceline who stated they were refunding it but it would take 7-10 business days. Then I check my account. They double billed me again this morning. They say they didn’t. My bank shows they did. My bank can only debit or credit what Priceline or the hotel sends them. They still offered no immediate resolution. Their customer service is awful. I literally had to call the police to get something done.

I purchased a round trip flight ticket from Priceline. On the page it check marked that the ticket IS CHANGEABLE. Due to natural disasters, the wedding had to be moved to another state. I asked Priceline to change my flight and they denied it. I stated clearly I'm not looking for a refund but yet a new destination. I also informed Priceline that my ticket was listed as changeable before my purchase. I asked for a supervisors email so I could send the screenshot to them for proof. The email they provided me is false. I had them repeat it 4 times and I repeated it 2 times for reassurance and clarity. They have yet to return my call or respond via email. They also have not responded to my survey I filled out that they sent me.

I absolutely had the worst experience dealing with them. They are just ripping people off. Frankly, they should not still be in business. I made a prepaid car reservation with them. When I tried to get the car, there was a mistake in it and I couldn’t use it. I called them. They told me the reservation was made through rental cars.com. But, they were not able to provide a good number to reach them. I went through hell as I called multiple times, wasting my time. I could not talk to anybody from customer service that could help. Needless to say, I lost my money. They are horrible. Please, don’t use them.

They accepted my debit 497 for rental car then when picking up car said in ineligible because I used debit instead of credit. Avis said I will get full refund, because I didn't cancel but Priceline can only be reached in Philippines customer service, no answers to questions won't refund my money. 1 star was lowest I could give. Run from this nightmare.

I booked 1 room with a King size bed for my Wife and I 139.00 a night, upon arrival I have two reservations for the exact same thing nonrefundable, the actual room was 89.00. The remainder was Priceline's fee, mind you for two rooms, the attendant then goes on to say this has happened to 3 other reservations that same day, Priceline tells me this is the last room available but charges me for two rooms. If it can be avoided do not use Priceline, book direct.

I had to cancel a flight and I got a credit they tried everything in their power not to uphold. I was on the phone for 4 hours (not kidding). Got 1/2 of my credit and the other was just a day short. They told me that because it was a leap year that the end date changed, then this and then that. I got hung up on 5 times. Checking to see if my claim was valid...give me a break. I had the number for the credit right there. "Oh, what was the day you were traveling, can you tell me something else about the flight for security purposes." Many excuses to try and not uphold their promises and they didn't. Never again.. Straight thru the airlines!!!! I lost $700.00.

There needed to be a name change for Thrifty to complete the car rental. They re refused to assist. And canceled the request. I had. To pay more. Why go thru Priceline. Money isn’t a issue but I have a mother with dementia. There were errors in the reservation. Priceline could have corrected but they refused. We prepaid with CC. I hate them.

My friend and I bought a ticket with Priceline to go to Cairo Egypt. We were suppose to come home on 9/22 and we got an email saying tickets was changed to 9/24. Contacted company right away. Put us on hold for 4 hours and then told us they put a request to change our ticket. Never heard from them. Contacted them again and waited another 3 hours and as I write this I have been on hold with them with no hope to get a reservation to get home. We are two American women stranded in Egypt because of their lack of customer service. They are dishonest and the worst company ever. Ladies stay away from this terrible company.

I booked a few weeks before my stay and I had to modify my stay for shorter. It took them 2 hours to change my stay. Then when I got to the hotel it took them another hour with them and the front desk to get their stupid card to work. They didn't even resolve the problem. The employees at the front desk did.

I went to hotel website only to find at check-in that it was Priceline instead. At checkout I asked how much it would have cost through the hotel site. Found out that it had cost me more with priceline.

I booked a room at a hotel, the first room had roaches, second room was ok but then when I woke up in the middle of the night I saw roaches around our bed and in our bathroom. We had to end up sleeping in our car. Paid almost $100 and all Priceline could do was offer a 15% coupon. Very disappointed in Priceline.

I went onto Priceline to get a night's stay in Houston. A deal came up for a 2.5 star unnamed hotel. We purchased. It is filthy, dirty, dusty, dirt thick on fixtures, ripped up and more. Priceline said all sales are final.

Priceline agent reserve a hotel for me during Hurricane Ida. The agent told me that the reservation was 120. Turns out I was overcharged 100 extra so the stay was $220 expensive and on top of it all the hotel room was unclean. I went down to hotel lobby to find no one was able to clean my room. I felt Priceline had horrible customer service because they only offer 15-20% discount on next hotel stay and refused to refund my money.. I will never use Priceline again to book a hotel room.

I have had issues with Priceline 2 times. They will not help you. Their website and customer service is horrible. I am a CSR and I would never treat my customers the way they do. I know it’s all third party ** and no one knows how to do their job and so is the poor Americans get screwed by trying to save money and get stuck paying double. I will never use them again. Not only once but gave them a second chance and they done it again.

I booked with Priceline knowing (or thinking) you can get a better deal. I ended up paying over $200 more total than if I would have booked the same dates through the hotel itself and knowing which hotel I picked. When I called Priceline, they would not make any changes or refunds. Don’t trust them.

I booked a hotel room and had no problem. Went to check in and no problem. The next day I desired to stay again and booked a room as I did before and when I got to the hotel they couldn’t find my reservation. But they did whatever they did and I got a room. Then I look at bank statement and was charge twice for the same night. Found out the reason they couldn’t find my room was because it wasn’t under my real name. It somehow booked the room as my name on the email name I used which was boss man. So who’s at fault here? The first night had no issue and the second night I wasn’t even aware of the name being under bossman.

I received a call that mother was in critical condition due to covid. I was very upset and was looking for a hotel or anything close to the hospital. I didn't realize that in my search came up AL instead of AR. I called within minutes and explained what happened and asked to cancel my reservation. They said they did and Priceline could email me back and give a refund. Priceline just emailed and said the hotel refused to accept the cancelation. I will never stay in a Wyndham hotel or use priceline again.

If you are considering doing business with Priceline.. save yourself the heat and just pay the extra few dollars and go with a reputable company… here is my story thus far.. I am approximately 41 days or 6 weeks in with NO resolution… This is my 12th call since August 3, 2021 and each time I am told something different. I had a rental car that literally broke down on me and I received a replacement vehicle that I could NOT drive because the registration was expired. I was stopped by the police and advised that I should not continue to drive this car. I complained to Thrifty only to be told I MUST report this to Priceline for resolution.

Priceline has been a nightmare. I booked a flight through them and that will NEVER happen again. After booking my flight got changed to another airport. The airline informed me that I would have to go through Priceline to change the return flight. Priceline, however, is not taking any calls unless your traveling within 7 days. That's a little late to be handling people's flights is it not? I could not contact anyone in Priceline via chat, text or phone. That is horrible customer care and they either need to go out of business or they need to hire some more people. I can tell you now I am NEVER booking through them again! You can count on that.

I have been a very loyal Priceline customer for years. If any problems came up they were always handled quickly. Today however, I booked a room online. Upon booking it said the trip was no longer available and to rebook which I did. I ended up being charged twice. I was told I would not receive a refund. Customer service was horrible. I would expect a company to see it was an error and be willing to refund a loyal user however all they said was sorry, but we appreciate you being a loyal customer. No longer will I use this service!

Called to change a flight. Had to move and existing flight to an earlier date - had a week lead time. To get to a person is almost impossible - the IVR will hang up if your phone number brings up a flight more than 14 days out. Had to call back numerous times to figure out how to get to a person then they had to transfer me to another unit - probably offshore. The rep sounded like a robot and couldn't understand my request. Also, I'm telling her what I'm reading on their website and she tells me I have to go to the airline's website - but the airline website send you directly back to Priceline - no accountability. I will never book through here again!

Priceline has made up rules around canceling bookings for hotel, so even if it becomes wildly inconvenient for you to stay at the hotel you have booked, they will not even consider refunding your money. Cheap and dishonest. There are plenty of other decent booking sites out there to use.

Travel Dates 08/28/21 to 09/04/21. Had booked a suite but when arrived on 8/28 gave me a non-suite room. I paid more money for a suite room but the hotel said there were no suite rooms available; one will be available on 8/29. Called Priceline customer service, they did not help me. I said Priceline should refund me 1 day's stay, that too Priceline refused and did nothing to resolve the issue.

Priceline is the biggest scam out there. Avoid booking through them at all costs. They will not tell you about hidden fees and you’ll end up paying twice the booking price for a subpar hotel.. Oh! And when you contact customer service they will care less and tell you it was all in the fine print even though the place you’re staying has cigarette burns in the blankets and dirt in the sink and on the floor and should be condemned for the smell alone. I will never be booking through them again.

I booked a hotel through Priceline on a summer deal. I got a very good rate on the hotel. After flying for 6 hours we got to the hotel, Ramada, and when I went to check in that immediately said that they were overbooked and had no rooms available. They gave me the number of the different hotel that had availability. I asked them about the price for the hotel and they said it would be the rate the hotel had available. They then told me I would need to contact Priceline and they would give me a refund. I contacted the hotel they gave me and they gave me a price of $179 a night and my rate thru Priceline was $67 a night. I called Priceline on the phone and explained my situation to them of having the hotel overbooked and asked them what are my options. We were on hold for about 15 minutes and Priceline came back and said, "We can refund you the money," and give me an extra $20 (I was grateful for refund).

If I could give Priceline 0 stars, I would. Our entire experience with them has been horrible. We booked our honeymoon flights through Priceline. When we arrived to the airport we found out that our flights had been changed and that Priceline had failed to inform us of this change (they actually sent us a confirmation email that day with the incorrect flights!). So, of course we missed our first flight. This lead to us making our own way through several airports over the course of 24 hours to get to our destination. We attempted to contact Priceline while we made our way to our destination to no avail. We were on hold for hours and after all that they disconnected the call. We never received any compensation for this.

I booked a hotel with Priceline and it was a total dump which should be condemned. They wouldn't care about refunding my money. Won't use them again. I had bugs and it was dirty. No soap/shampoo. I called Priceline in several times with nothing but excuses. They won't refund your money once you've paid. Sure they give good rates but they represent some terrible hotels.

I booked two rooms in Hilton East Brunswick Hotel. It says there is free breakfast and there wasn't. There is only restaurant which is not free. We also came by one car, but both rooms were charged for parking fee. When I spoke with front desk they told me to call Priceline. And when I called Priceline they said, "Sorry. We don't have resolution for you." Be careful about booking through Priceline. You can end up with no resolution if you get charged for something you even didn't have.

My name is Andrey **. I booked two tickets with Priceline on July 18th, 2021. Due to family issues, I was forced to cancel them the same day. Priceline submits cancellation confirmation by email but I have not received the refund for one of the flights. I contacted Priceline a few times but could not get in touch with the human operator. The automatic system provides only confirmation of cancellation based on the customer's phone number.

I cancel a room on Aug 3, 2021. I was told that I will receive my refund in 3 days, cause I cancel on time. Today is Sept 9, 2021 and I still have not receive my refund. I call every week and every week they have a story or say it will be in your account and it's not. I just got off the phone with them and now they are saying that they have to put in for a refund request and it can take up to 14 days.

On August 3, 2021, I booked a 2 night stay {Aug.27 and 28th} at Super 8 BY Wyndham in Oxford, Ms. thru Priceline. I had to pay in advance. The payment was to Priceline. On Aug. 27th the cone of Hurricane Ida was projected to go across Oxford and I contacted Priceline and told them I was concerned about my safety and was thinking not coming. The agent told me not to worry. They would contact the hotel and to stay safe. On Tue. Aug. 31, I contacted Priceline because I had not received a refund. {$136.80} That's when the run around began.

I paid for a four stars hotel in Las Vegas for Labor Day weekends. However, the Priceline gave us a three stars hotel to instead of. And the customer service didn’t help us! Certainly, I will never ever use Priceline again!

Alright so, I rented a car and got plane tickets through Priceline (package deal). I receive an email a month before my flight and Frontier tells me they have changed my plane tickets to 1 am and the return to 5 am. Keep in mind I have two, under 5, children so this is just GREAT! I contact Frontier and explain the kids and 1 am flight and they end up changing my flight back to a normal time but it is 3 hours earlier on the departure and 10 hours later on the return flights.

I made a reservation thru Priceline for a car rental because you had the best rates, I can see why... Your customer service and the way your company is run it is incredibly unsatisfactory. Priceline you have changed the time to my pick up and drop off times to times I did not choose and due to Priceline having no options during booking thru your site that there are no changes to cancellations the times that you have put on my Pick up and drop times I am unable to change - this is incredibly poor service to your customers - and because of the way your company is set up and the way you make changes to one's reservation with NO type of Notification - there is a great chance I have to wait for 6 hours to pick up my rental.

I have had the worst hotel reservation ever in my life with Priceline. Priceline is not reliable. Whatever you agree with them you wouldn’t have at the hotel. You will face many extra expenses once you check in to the hotel. I was around 2 hours on the phone to remind them their mistakes. Once they accept the errors you will receive the money that you’ve paid due to priceline mistake after 7 days. We paid extra (almost 200$) for parking and breakfast at The Westin Harbour castle in Toronto. They are not responsible and responsive. THINK TWICE. PAY LESS.

I have been using Priceline to book hotels and until now I had no issues with their service. Yesterday I booked a room through priceline at the Hawthorn Suites in Chandler, AZ and as I arrived I am informed that the hotel is short staff and they don't know when they will be able to check us in. The hotel also informed me they no longer serve breakfast and they have been telling priceline but priceline refuses to update their website. I called priceline to ask for relocation or a refund and they stated that my reservation could not be canceled and they could not relocate me. I explained the situation and the urgency of going to another hotel.

This company is only out to take all your money. I booked a first class trip for my honeymoon. A hurricane destroyed my destination. A 1700 dollar trip. The company refused to give me a refund even though the trip was impossible to go.

I’ve never been so disappointed in a service. I rented a car for my sister after she was in a horrible car accident in VA. While she deaIt with ambulances, police and tow trucks I was on what I thought was the Budget rental site. She picked it up at Dulles around 9PM 8/30 and drove through the night to get to NY early in the morning on 8/31. After a few hours of sleep she worked with her insurance company and they use Enterprise so she dropped mine off around 3pm on 8/31. I waited a few days for the unused days to be refunded but hadn’t heard anything so I started calling Priceline customer service.

My hotel reservation was done by an "express deal" from Priceline in which you don't know the hotel until you pay in advance; however, in my case, they guaranteed that the hotel will belong to one of 6 major Chain Hotels. The hotel that was confirmed to me by Priceline didn't belong to those chain hotels as they offer in the guarantee. I called and explain the issue to two agents from Customer Service and they didn't recognize the issue and didn't solve the problem.

Made a reservation, company's website bumped it to the next day as it past midnight when I made the reservation. Was driving, it was late, bringing my brother's remains home so he can be with his family. Called 3 times to cancel reservation and 2 times were told reservation canceled. Expect refund of "said amount". Checked again as no refund posted, was told your refund is $0. As you canceled reservation with the 24 hr period. Very disappointed in this company's way it handles it business. Think twice before making a reservation. Don't do it close to midnight or you might get screwed too.

The first experience I had was a hotel room. We were exhausted from traveling. Woke to realize we had been sleeping in sheets with blood all over them and not from us. Second experience reserved a room with King sized suite. End up with a subpar room with a queen bed. We were going to a concert and there was no other rooms available since we accepted it. We were offered no customer service at all when we called. We were still charged for the more expensive room. No compensation. Nothing! Last and final time I will ever use them. I arranged a car rental then dates were changed. I have arranged many rental cars but not like thru them. Non refundable, non changeable. Which is completely absurd for a rental car. So I was stuck paying for a rental car I will not use. Read the details on everything. This place is a scam. They will not help you at all. Don't let them steal your money.

DO NOT USE EXPRESS DEAL!!! It's a lie! You WILL BE charged the same price that's already listed on their site. Express Deal = Priceline chooses the hotel for you. You have NO idea what hotel you will get. You are led to believe that it's going to be a better deal than what is on their website. SURPRISE!!! IT IS NOT!!! I booked a hotel 2+ weeks ahead of time by using Express Deal. I chose the shaded area on the Priceline map. Once I clicked accept, it gave me a hotel out of the shaded area about 10 miles southwest. Not where I wanted to stay and it was a 2 star hotel! Also, the cost of the hotel in the "Express Deal" was the SAME EXACT PRICE on their website!

I paid a few extra dollars on my Priceline hotel reservation for cancelation protection. After taking payment Priceline sent the information for my reservation including cancelation policy. Turns out that I have to cancel one day before check in. I tried to cancel more than 24 hrs before check in time and still I was charged a full days stay as penalty. Furthermore I couldn't even keep the first day and cancel the second day, more than 48 hours ahead without canceling the entire reservation and incurring a 50% penalty on my hotel charges. With Priceline a day is apparently more than 24 hours. And the customer service discouraged speaking to the next level of supervision; putting me off to receive a later call that never came. Here I'm a "VIP" member. I'm done with Priceline.

I was on the screen to book a hotel and confirmed I had the correct hotel, once I submitted the payment it changed to a different hotel 10 miles away and not nearly as clean or even in a safe area. I chatted with an agent and they said it could be reversed and then spoke with someone on the phone to confirm and they said it could not be reversed.

Horrible Customer Service and all of them have no idea what they're doing. CAN'T communicate as many hardly speak English. My tix I wanted to change my flight times purchased a plane tix with Priceline

Ordered on Priceline.com for a hotel that include free breakfast. However, after I check in, the hotel do not offer free breakfast. Called Priceline 3 times, the agent can not help. Feel fooled by Priceline.

Entered a hotel lottery where 2 hotels were good and the third marginal based on reviews. Of course you get the loser hotel. I called Priceline to complain and they refused to do anything. The hotel, Super 8 by Wyndham Twin Peaks, Longmont Colorado was a terrible hotel with a lying owner who refused to authorize a refund. The hotel had no elevator, no Covid 19 protocol, no staff were wearing masks, the room was dirty and dated, towels thin and worn, carpet worn with burn holes and the parking lot was scary with drug dealer looking people and homeless people with shopping carts hanging around. Do not stay there or use Priceline. Any time I used Expedia, they made good on a bad hotel. Not the same with Priceline. Avoid the bait and switch tactics they use.

I wish I could give minus stars. Concert I was to attend was postponed. Customer service (ha!) would not allow me to cancel or even reschedule. I explained that the $181.00 they were taking from me would now be the last dime of mine they would ever see. Did not matter. No reasonable outcome. Will spread the word to all who I know to NEVER USE THIS SERVICE period.

Steer clear of Priceline for bookings. They show 2 hotels you’re mean to get and I got a totally different one. BAIT AND SWITCH!! Will not be using Priceline ever again!! Then called to have it rectified and they claimed it was just a suggestion of hotels that we would get and refused to cancel the reservation.

This company is ridiculous. On trying to book what's on their website over the phone because we had to use a credit, they claimed "technical errors" and the only price they could book was more than double what the site shows. After multiple calls, (because you have to wait for them to call you back) that took hours and hours, I asked for a supervisor, who disconnected me and never tried to call me back! He had all my information through their file #. I just can't believe how companies like this function? Will NEVER use them again. Once again, "you get what you pay for!" Lesson learned!!

We thought we were getting a good deal. We bought the tickets, bought the insurance, were vaccinated, checked all the travel restrictions... We were so excited to celebrate our anniversary in the state where we were married 16 years ago. Too bad the governor of Hawaii said for all travelers to suspend travel unless absolutely necessary. This is something out of our control. But Priceline won't make any exceptions. The airline can't. The insurance doesn't cover it. WE are out $800 and do not plan to EVER use PRICELINE again.

Most recent booking had us in Baymont in Denver. Priceline app showed the king deluxe room as having a refrigerator and a microwave in the room. Checked in - no microwave or refrigerator. Went down to the front desk, none of their rooms have these things. Called priceline - the first person told me "well the website lists that as a hotel amenity not a room amenity". I didn't book through the website. I booked through the app, and I have a screenshot that shows the "ROOM AMENITIES" for this room lists them. I'm passed off to another person who tells me they can't guarantee the room matched what I reserved and prepaid for, even though it is listed with these things.

I booked a round trip with Priceline and had issues on both ways. My recent return trip got postponed and Priceline didn't even notify me. Now, I have to book a hotel for another day and bear all the hotel & food expenses. Since I'm traveling during Covid, it's a must that I have to carry a valid RT-PCR test. I got a covid test. Since my flight got postponed, that covid test will become invalid. If only priceline had notified me, I could have postponed my covid test too. Now I have to pay higher price and get another covid test. 'Using covid as an excuse for bad customer care is not a good excuse'. "Covid won't last forever, but the bad impression and disappointment Priceline is creating will last forever". I called Priceline customer care too, but I didn't receive any services, not even a response. Why should I allow my community to consider Priceline for services? Highly disappointing.

Priceline is terrible. Avoid at ALL costs. You'll be better off using Uber or a cab. We bought a package deal with flight, hotel and rental car. We arrived at thrifty at San Francisco airport on time to get our rental car. Upon arrival, they did NOT have ANY cars. Calling Priceline was useless as they don't answer. Hours later I chatted with someone who said they need to contact the local Thrifty and would get right back to me. It's 8 days later, still no call, email, nothing. What a waste, Priceline is ** as they reserve cars but they don't actually KEEP the reservation.

So I booked a motel with Priceline for the first time a few days ago do you days before I left for my trip. When I talk to the booking agent I specifically said I'd like a motel with a pool. This is my daughters and I first vacation out and she wanted to go swimming and hang out in a motel pool. We even left a day early so she could spend the day swimming and whatnot. We get to this motel and I can tell right away. There's not going to be a swimming pool. It looks like one of them cheaper run down motels. And of course they didn't have a pool and their continental breakfast is a granola bar in a bag for you and half burnt coffee.

Booked a room through Priceline. So FILTHY and NASTY. My brother called and said, "It's so filthy here. I refuse to stay." So I lost $127. Plus had to book somewhere else. Got the run around. NEVER AGAIN. TY.

I checked out price and availability of motel room. I filled out all information, including email and credit card information and pressed purchase button. After a few seconds a "This deal is no longer available". No room and now they have all my information. I feel I have really been scammed.

I booked a room through Priceline at Baymont Inn and Suites in Colorado Springs, CO. I called Priceline because the hotel told me in order to get a refund I had to go through them. I emailed the GM I. writing to request a full refund. We had to leave your facility due to poor health and safety conditions I.e. bloodstained bedding, stains on couch and insecure bathroom sink. I am absolutely horrified and will never stay at a Baymont again.

Priceline- I cannot authorize a refund for unused car 5 weeks before your rental without rental car authorization- even though purchase is through us. Dollar Rental Car- we cannot authorize refund it has to come through Priceline. We cannot help you. "Hang up." Me- went through this conversation 8 times for same situation. Needless to say losing $1000 and never use rental car. All this due to Covid19 preventing travels- both companies have no compassion.

I booked a round trip through Priceline from Boston to Budapest and back. I showed up at the airport at 4 am for my 7:25 flight back to Boston, just to find out that it had been cancelled a month ago. Priceline was notified of this cancellation but failed to contact me regarding this cancellation. I even received a confirmation email the day before my original flight plan telling me to check in. Furthermore, the online platform had not updated whatsoever and still had my original itinerary listed, despite being cancelled over a month ago. With flights being cancelled on a regular basis due to Covid, one might think that a company of this size would do a better job at letting their customers know of any changes in flights. This is not the case with Priceline. When I called customer service they made me wait over 2 hours just to tell me that there was nothing they could do. I will never use this service again.

I purchased a vehicle and paid cash for it but the owner of this dealership has been taking money from customers and not ordering the title or tags after we leave with a temporary tag. My tag on the van I purchased is expired and after many exhausting times of trying to contact the owner who ignores all pleas and showing up at the car dealership which has a huge locked fence around it, I have had to file a complaint with the Florida Dept of Motor Vehicles so that I can get the title and tags so I can have this car registered. I know of one other customer, Alline ** that also bought a car and the owner Jason ** has yet to file for a tag and title for her too. He is taking the $400 plus money and keeping it that is supposed to go to the tag and title and defrauding us consumers.

On 08/20/2021, My wife and I had to travel to Syracuse, NY. We had to book a hotel room at the last minute. We tried to book a room on priceline.com while we were driving but internet was fluctuating so my wife called Priceline. She spoke to Jay and she particularly asked, "Is this the cheapest room available" and he said, "Definitely yes." When internet became available in the service area we checked on priceline.com and the same room in the same hotel was available for $104.00 while Jay gave us for $142.00 which is a deceiving action.

Trip got cancelled due to work and Priceline refused to refund or give a credit. Talked to several different reps and they all said we will never give you a refund or credit and every supervisor will say the same thing. Then they hung up on me. It's absurd to have such strict policies even during non-pandemic times. Horrible business decision to keep my short term money but lose me as a customer forever.

I check into the Howard Johnson Hotel in Anaheim CA (Howard Johnson by Wyndham Fullerton Anaheim Conference Cntr) on Friday 8/20/21. The room was filthy, there was blood on the bathroom walls, the tub was slow to drain, the WIFI did not work, and the breakfast was disgusting, (burnt eggs and some kind of meat for both days with COOKED LETTUCE? The toasted was broken and the milk was watered down.) The floors were so dirty in every area of the hotel. The staff was rude and condescending when asked a question. I would not recommend this to my enemy if I had any!

We bought a package through Priceline. The airline portion of the package was canceled without notice but Priceline did nothing to help find more transportation. Although they sold a package, they would not stand behind it as a whole and I was left to find other transportation.