Priceline Reviews

I have never paid for baggage on an international flight... until now. I bought a flight on TAP Portugal through Priceline with a great deal. Then, I arrived at the airport and they charged $120 for one bag one way. They said it will only be $92 if I pay for the return bag in advance. No notice from Priceline before or after the purchase. TAP says it's Priceline's responsibility. Priceline has terrible chat service, but will take no responsibility. BEWARE BEWARE BEWARE. Read all the fine print. Click on everything. Spend hours researching so you aren't ripped off. Doesn't make much sense to use a third party when you have to waste that time.

Don’t use this site EVER! They will take your money and NEVER refund it no matter what the situation. I booked a hotel a month in advance and found out later that a dear friend of mine would be visiting during that time. Still was over two weeks from my check-in date & figured I’d be ok. Called Priceline and they refused to give me my money back. All $327!!! They are ** Crooks!! Stay Away.

I tried booking a flight that was never booked however $1336 was removed from my account after clearly receiving a message saying it would not if no flight was confirmed... Proceeded to book another flight same rate but could not after realizing the money was gone from first transaction. I have been back and forth on the phone with PRICELINE, UA and my bank trying to resolve so that I could book another flight.

In January I made hotel reservations via Priceline. They at my request cancelled my reservation and sent me an email confirming cancellation at no charge. They charged my American Express anyway and we have been working on this ridiculous charge for three months. No one seems to know anything. I will never use this company again.

I had the worst experience ever!! Not only it didn’t state US dollars on the site, but they double charged me and never gave my money back! Telling me that they declined the one mistake that they made and referred me to my bank to deal with it! Now... Still till this day, no money has been refunded to my account! Don’t book through them, horrible service!!!

Be aware that prices are NOT in local currency, they are in USD, so a good deal is not necessarily so. Even if you try to cancel right away (or within 24 hrs) they give you no help. Even airlines are more flexible. I didn’t see the USD, so that is my error, but understanding and help would have been the decent thing to do.

Priceline had the best price for my desired room, which was a king suite with a separate living room area and kitchenette. This room had the option to cancel within 1 week prior to arrival date. The next upgraded room was a king suite with a larger living room area and a full kitchen. This room was just $20 more a night but was non-refundable and non-changeable. I selected the upgraded larger room for $20 more a night. My selected room type/name stayed displayed throughout the entire online reservation process, even on the final page for credit card information.

The way Priceline's 2 day flexible cancellation policy is written needs to be more specific. 2 days is equivalent to 48 hours. If my reservation starts at 3 PM then I should have any time before 48 hours till my reservation begins to cancel. Instead 2 days includes from 12:01 a.m. 2 days prior meaning that the cancellation policy was really 48 hours plus an additional 15 hours and if I cancelled within that 63 hour window I would be charged!!! I think that is absolutely misleading! It cost me $114 dollars for this misleading policy and I had made the reservation not even 24 hours prior and had to cancel. We use Priceline all the time and I always found good deals and fair policies. This policy MUST CHANGE. I also think I should be refunded my entire $114.

I booked my first room through Priceline last month. They have you pick # of rooms and as a family of 4 we only need one room. It was not written anywhere until I received my confirmation that the reservation was for 2 people. I alerted customer care to the problem the next day and was told to tell the hotel. The hotel claims they cannot change third party bookings. I therefore had to pay for a second room, because the hotel only had king beds and cannot put 4 people in a 2 person room per fire code. Priceline has thus far refused to refund me. Do yourself a favor and book elsewhere.

As Priceline continually sent pop-up ads to my home screen, I contacted customer service to close my account and got nothing more than the runaround from the service rep for ten minutes. When I got upset about it, he immediate terminated our chat. One thing he did assure was that I'll NEVER go to Priceline again. UGH! Now If I can only figure out how to DELETE MY ACCOUNT!!

Booked a vacation package with Priceline which included airfare and hotel in New Orleans. I did not select the airline and hotel. It was a package deal that I purchased. My flight was cancelled due to staffing problems with the airline. The airline was terrible at providing the passengers with details of the flight. Next thing I know was that I was standing on a 2 hour long line to get an alternate flight. The airline could not get me another flight that same day nor at the same airport. I called Priceline while standing on this line to see what they could do for me.

I applied for a Priceline Visa Rewards Card because the website said it would give me $100 off my flight. $100 was not deducted from my flight and Priceline refused to address the issue. They told me that the website should have redirected me to a screen that showed the new card I had applied for being used as the payment information. When I told them this did not happen, they basically said "tough luck." Now I have a credit card I don't want, a hard inquiry on my account for a card I won't use, and have to pay a higher cost for my flight because the ticket price went up as I was applying for the card. DO NOT APPLY FOR THIS CARD, IF THE WEBSITE MALFUNCTIONS YOU ARE ON YOUR OWN.

As Crystal wrote on April 22, 2019, my experience with international booking for multiple passengers through Priceline was nothing short of a nightmare. I made a mistake in entering one of my family member names, it turned out to be a the most frustrating experience with Priceline. I called immediately and was falsely advised by their agent who promised to take care of it, after getting a waiver approval with carrier Singapore Air. Even to get to this I have two different calls done waiting for a ridiculously long time (one call was 1:27 mins!). As advised I called back 2 days later, and Priceline said the booking needed to be canceled and rebooked and I need to pay the price difference for the new booking! That was the third call and I was frustrated and the agent just hung up on me.

I used Priceline for hotel reservations, but will no longer do so. Their reservation change/cancelation procedure is deceitful. I called to change our reservation from 2 nights to 1 night (because I understood this was acceptable as long as done by 4/23 (today)), and was told that I needed to call by midnight last night (midnight 4/23 was last night to them) to do so. What a loss for them that I will no longer use them and will slander their name to all of my friends and family. Poor customer service.

Do not use Priceline. Not just name calling they are a poor company to allow such deceitful business practices. Recently booked a room in Denver for 2 nights and got scammed. Not able to cancel or change booking. Room Price: $158.00/night. Number of rooms: 1 Room. Number of nights: 2 Nights. Room Subtotal: $316.00. Hotel Fee1: $46.30. Taxes & Fees: $87.98. Total Charged Today: $403.98. Total Cost: $450.28. Priceline is not a negotiator but will ** you over.

I booked a hotel through express deal for one night close to the Denver International Airport. The deal clearly showed me probable hotels as "Holiday Inn Express, Best Western, La Quinta, etc". All mentioned hotels were name brands. I was given a completely different hotel called T-Timber Hotel. I called immediately to revoke the booking. Priceline did nothing. We do to the hotel and it was in a terrible condition, under renovation-this renovation was not disclosed during the booking.

I had the unfortunate experience of having to rebook my flight after someone had stolen my passport. Not only did the Priceline agents hang up on me, call me names and accuse me of lying. I never was rebooked. DON'T FLY INTERNATIONAL WITH PRICELINE! THEY ARE CROOKS!!!

I booked through Priceline and my reservation mysteriously changed from the time of booking. I arrived at the hotel to find out that I had «booked» a one queen bedroom. Unacceptable since I specifically booked TWO QUEEN BEDS. Priceline commits FRAUD. And sells something different from what they advertise. Also, don’t stay at the Extended Stay. It is a horrible hotel.

Booked through Priceline. Arrive at hotel, reservation under our name but address was Bangkok and email was not ours and reservation was not paid by Priceline although they had charged my credit card. Hotel would but let us in until we paid. THEN they gave us a better price! Called price line and was told they could not help until later in day so I had to call back!! Called later and basically they were not interested in helping. When I told them I would not do business with them again and write a negative review the agent said "go ahead". I kid you not!

Problem with the App June 2018 to Dec 2018. During the above timeframe I would use Priceline’s App to book my room. I noticed when I would click to confirm my reservation the price was not what I was being charged. There was an error with the App. I would book a room for 3 nights for $41 a night it showed a total for all three nights $52.97 that included tax. I would confirm my room. But when the charges hit my credit card I was being charged $158.91. The issue is when I clicked confirm reservation the contracted price for all three days should have been $52.97.

Booked a one night stay through Priceline. Got my confirmation and itinerary. We got to the hotel around 9:30 10:00 pm. The hotel did not have my reservation. I showed them the confirmation number from Priceline. They ended up calling Priceline and found that they had failed to send the reservation over. Hotel had no vacancies. By now, I was tired and requested a refund and had to find my own room, ugh. Never will I use Priceline again.

I've always reserved hotels with Priceline but today's experience has been the most frustrating one. I just made the reservations a couple of minutes ago and when I looked at the charges, in addition to what was charged on my reservation, I have to pay $135 hotel fee for Boulder Station Hotel and Casino. The hotel fee is quite ridiculous especially that this is NOT being disclosed when you make the reservation.

I had never used Priceline for car rental before but they came up with the cheapest price at the time. When I found a cheaper price I wanted to cancel like I've done with other rental car agencies in the past. But unfortunately Priceline takes your money then and there and gives no refunds, makes no changes or cancellations. I know some folks might work this way but after reading poor reviews about cars not being available, I'm not looking forward to this. Will never use or recommend Priceline ever!

My business trip was shortened by 3 days. I called to modify my dates and Priceline will not let me. I wasn't looking for a handout, just a simple modification and have the price reflect my changes. Instead, I prepaid the entire trip. Maybe I'm naive to booking through sites like Priceline and the terms are always like this, but it's a bit ridiculous. I'm sure it stated all of this in the fine print, but let's be honest... The majority of people do not read it (obviously, myself included in this generalization). For something as simple as booking a rental, I thought a company like Priceline would understand real circumstances that people face and have some sort of flexibility with their customers. In my opinion, they're a money hungry company looking out for the shareholders. They lost a customer and my recommendation to friends, family, and business acquaintances.

I booked a flight and rental car for my parents to come visit. After arriving in MIA they discovered there were no more rental cars available. After searching the airport they were able to find one of the last cars available. This ended up costing about $330 more than what the car I had booked for them would of cost. After speaking with Priceline they said there was nothing they could do since the car was to be paid for when picked up. Beware if you book a car through them. Apparently if they overbook a vehicle it is on the consumer not them if the car is not available.

Nightmare to allocate seats after ordering tickets. Can't do it. Unlike the normal situation where we order tickets and just add luggage allowance and seats, in Priceline it didn't allow us to do so and after a tiresome conversation they sent us to support center.

Hotel rates as posted at time of booking are not the rates consumer is charged at the time of checkout. Consumer doesn't learn priced charge until receipt is issued. Priceline customer service will not correct discrepancy when contacted by consumer to request accurate billing. Call center agents are outside the jurisdiction of the United States and in this case located in the Philippines when Priceline perpetrated criminally against me in this fraudulent and unlawful activity.

I rented a car on April 1, 2019 for my Las Vegas trip for two days starting April 2 - 4, 2019. "Estimated total" from Priceline was $48.88. Actual price from Advantage Rent a Car was 40.82 for two days. I was surprised that price was less than I paid on Priceline. People from Advantage told me that my price would be adjusted and difference should go back to my credit card. I called Priceline after 10 days and they do not want to make a adjustment. Very disappointed and feel cheated by Priceline.

On March 1, 2019, I made a reservation for airline tickets and a rental car on Priceline.com. Priceline placed my rental car reservation through Alamo Rent a Car for a premium car from Gen Edward Logan Airport (BOS) pick-up on May 10, 2019 and drop-off on May 12, 2019. The Alamo Rent a Car confirmation number is **. The rental car was paid by credit card for a total price of $120.31. On March 27, 2019 I was hospitalized and for medical reasons must cancel my trip. When I attempted to cancel the rent a car reservation, I was informed "Your rental car reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used". I should have been informed of this policy PRIOR to the reservation. Alamo Rent a Car allows modifications and cancellations so I don't understand why Priceline does not. I will no longer use Priceline.com and future buyers beware.

I have tried to book an international trip thru Priceline. I have tried online for many days without success. I have tried to talk to customer service multiple times. The customer service is horrible. ALL the representatives are clueless and useless. NO ONE bothers to help, investigate the problems nor offer solutions. IT IS HORRIBLE BEYOND WORDS. DON'T Go through PRICELINE.

Made a booking in Canada for a Canadian hotel. Didn't realize that they were charging me in USD until after the booking had gone through. No other site defaults to USD if you're located in Canada booking in Canada. Very misleading. Tried to cancel or change reservation. No luck and very poor customer service. Won't book with them again.

I booked accomodations for the Rolling Stones show in Seattle, as the show was cancelled due to Mr. Jagger having heart surgery, I requested and received my ticket refund immediately from Ticketmaster. However Priceline, after having me hold for an hour, then hanging up on me. WOW! I called back to be told NO refund, not even a partial refund due to their policy with the hotel. I called the hotel and they told me to call Priceline ... It's a ** ...This booking was $500.00+. I wish I had that kind of money to burn. Yes, it was indicated when booking, that a no refund was stated but the entire event was CANCELLED!!!! I am unable to make the new date so it's a wash for me. This business practice is archaic and a total rip off. Boo Priceline BOO!!!

They will never change or cancel hotel reservation. Never recommending anyone. I understand you sign an agreement for no refund if I was to cancel the reservation but all I wanted to do was make a change. They will show the price in a big letter and put all discloses in a small letter in website. The end user will understand the mistake only after clicking the confirmation button. Fraud, Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud Fraud.

I’m going to start this by saying don’t ever do the “pay this and we will pick a hotel for you deal.” Priceline is the worst company with this feature and I believe they are the ones who created it. I understand you sign an agreement for no refund if I was to cancel the reservation but all I wanted to do was make a change. A change that the hotel tell was forcing me to do! I arrived an hour early before the check in time and was told the night before was a mess and that no rooms were ready but as soon as a room was available they would contact me. I understood since I showed up an hour early so I figured I would give them some time. I called an hour after and they said that no rooms were available yet that it would be a FEW more hours more to wait.

VERY FRUSTRATED! I have been using Priceline for many years to book hotels, flights, and cars... Up to this point we have had very little issues. I recently attempted to book 2 round trip flights (1 connection, all separate one-way tickets, essentially 8 one-way tickets) and before the confirmation screen there was an error that read, "Reservation not booked... could not confirm flight details". I refreshed the screen, waited approx 30 min and tried to book the flight again and ended up with the same error.

Consumer beware of using Priceline since according to Hertz has happened before.

Didn't have sufficient funds to purchase the room, but then I did and they charged me. Didn't stay at the room cause I didn't have a room so they charged me when funds were available but wasn't able to stay in the room. **

Priceline.com sold me a rental vehicle through Sixt Rent A Vehicle as part of our package. When asked, I was told that Sixt was located at the airport. When I arrived, I was told that Sixt was actually located off airport grounds and I would need to take a shuttle to their facility to pick up the vehicle. I was instructed to walk with my luggage to a pick-up station located on the street where I would need to use the phone to call for the shuttle to pick me up and shuttle me to the Sixt facility to pick up the car. When I got to the pick-up station, the phone was ripped out and there was no way to contact the shuttle service. I waited for an hour and no one came to pick me up. I then returned to the terminal with my luggage and rented another a vehicle from Hertz, for a considerably higher price.

Tried to book a room just before midnight after my flight landed. In the process of the booking being processed the time went past midnight so I got booked with a check-in time of 3:00 pm. Called Priceline to tell them the issue and see what could be done. The agent (Agent 1) called the hotel and checked to see if there was a room open and if the reservation could be changed. There were no open rooms. Priceline said I'd need to call and find my own room since I needed something immediately and they would follow up with the hotel after 7:00 am when a manager was on duty and I would get an e-mail or phone call letting me know if the hotel would agree to cancel the reservation. All good at this point, things happen and I knew if the hotel would not cancel I'd have to eat the cost of the room.

I needed to refund my airline ticket due to my leave being changed. (I’m in the military.) Even though I bought insurance on the ticket it’s a different company than Priceline. Basically you either have to die or your spouse has to die to cancel the flight and get your money back or submit a claim that takes months. So not only am I wasting my leave days but also A LOT of money that I don’t have. Will never be using Priceline again.

Tarom Airlines cancelled connecting flight. Although Tarom notified Priceline of change, Priceline did not notify me of change until less than 10 hours before the flight. Oddly, the flight was still listed on numerous websites as being available. In any event, the Priceline e-mail sent at 6:58 p.m. had the wrong contact information for airline. It had a prior number for the airline that is no longer being serviced in N. America. I then contacted Tarom directly at their Bucharest office. However, the office closed at 8:00 p.m. I then called Priceline. They couldn't explain the late notification. They couldn't provide alternate flights or alternate carrier. They were completely unable to provide any assistance. Priceline misrepresented my rights stating that Tarom could not provide alternate flights or alternate carriers and that I was not entitled to flight cancellation compensation.

My mother passed away yesterday. I tried to get my hotel through Southwest Concierge changed to a different date since I needed to go to a funeral next week. Southwest said they would call the hotel which was Drury Inn. I got an email from Southwest Concierge stating it was denied by the hotel. Called the hotel and they said they absolutely did not deny the change and were pretty upset that I was told that so the front desk called her supervisor and I was given the Southwest number to call again. I spoke with them again and they said that it wasn’t Southwest who denied it but their bigger company, Priceline.

I was issued a full refund by the hotel management. I was told to contact Priceline as Priceline issues a "virtual" payment and the only way to refund the payment is to have Priceline authorize it. I contacted Priceline who refused to issue me a full refund. They would only issue half. However I have audio recordings of the promised refund as well as pictures and videos and all the documentation I need to take this further.

0 Stars if I could’ve rated it as that! We made a reservation through Priceline, but when we had problems, we were transferred to Booking.com. The hotel didn’t have our reservation, but Priceline/Booking.com had it and said it was legitimate. Our first time with customer service, Jamal, our rep, hung up on us when we asked for a refund. After we called back and were on hold for another 10 minutes before having a lengthy conversation with another rep who eventually cancelled our reservation to make sure we wouldn’t be charged. The moral of the story is to book through the hotel only or sites that are NOT Priceline and Booking.com!!

I purchased plane tickets between NY and Vancouver. At the time of buying the tickets I was offered an upgrade to Main Cabin so that I could select my seats ("Seat Selection", this is how it was advertised). I purchased the upgrade and was not able to select the seats. I called Priceline prior to my return and I was assured that at check-in I could request for my family to seat together. It never happened, I called again to complain and this time I was told that I called after the trip so it was too late (even though I called before) then I was told that the upgrade did not mean that I could choose my seats but that for an additional fee I could change the date of my tickets (not quite how it was represented when I purchased the tickets)… Won't be using Priceline anymore.

I went through Priceline to rent a car at PHX airport from Payless in December of 2018. When I arrived at the Payless counter I was told that the car I reserved was not available. I was then told that the only car available was a much larger car and that I would have to pay more than double the rate quoted to me. Since it was around midnight and there were no other car rental counters open, I took the car. I did tell the agent that I was not happy about this and would file a complaint. I have waited patiently for almost 4 months for a reply to my complaint. Today I was told in an email that the agent at Payless said that I asked for an upgrade. This is total BS!!! If this is the way that Payless and Priceline do business, I will be sure to never use either company again. I will also tell all my coworkers at American Airlines what lousy service I received from both companies.

I booked a non-smoking hotel room 4 hours before we before we checked in. When we got to the hotel, all they had was smoking rooms available. We thought, "Well maybe it won’t be too bad." Boy was I wrong... The stench was so strong you couldn’t hardly breathe and the unit was already occupied. After complaining to front desk, they gave us another room to try. The door handle was broken and it wouldn’t lock. I asked for my money back because this wasn’t the room that I had booked and paid for, plus, not having a locking door is a huge safety issue. The guy told me that he couldn’t give me a refund because I booked through Priceline. Well I will never use them again. I chatted online with a customer service rep, that stated the hotel would have to waive the cancel penalty and of course they wouldn’t. Basically, they are just pointing fingers at each other and I’m the one losing. I just can’t believe they treat people this way.

I rented a car from Sixt on 24 Jan. 2019 through PRICELINE. Never got an e-mail to confirm? Never got a confirmation number #? On 11 Feb. 2019 Got bill, and cancel order. Over 2 Weeks In advance. I got charged $ 79.88 for a cancel fee. Master Card could not HELP? BJ's Charge card could not HELP? And Community Bank could not HELP? Please "HELP".

Back on March 9th, my credit card was incorrectly charged twice for a room that I had booked through Priceline. I was told then, that the money would be refunded to my bank account after 5-10 business days (which is way too long in my opinion). 10 days went by and I still had not been issued a refund. I called and was told to wait a few more days. On March 26th, it was still not refunded, so I called Priceline. I was told that the refund had been issued and it should be in my account by Friday. Well, come Friday, it was not there. I called today, March 30th and spoke to two different "supervisors" (I use that term lightly as they were very rude and basically called me a liar and were highly un-professional) who told me that according to their system, my credit card was only charged once. I told them that I had my bank statement right in front of me, showing where I had been charged twice.

I have had the worst experience ever with this company. I reserved a rental for a Thursday and it was due back the next day at noon after reserving the car through Priceline. I went to Hertz to pick up the rental and was informed that I couldn't reserve a car through them without having a flight. I never requested a flight when I booked the rental car so I wasn't sure why they would refer me to go somewhere that requires a flight. So I was unable to get the rental since I didn't have a flight.

There were $500 in fraudulent charges on my card from Priceline. Called my bank. They said to reach out to them to try and get it taken care of. I call the number and of course you can’t speak to ANYONE. The automated system just goes in circles until they say goodbye and hang up! Apparently you can only talk to someone if you have actually purchased something. I chatted with an online agent who didn’t listen to a single thing I said and kept asking for my confirmation #. I don’t flipping have one!!! If I said I didn’t make the purchases where would I get one from?? Complete idiots! Never will even look at their site again! AWFUL!!!!

I have not even left on my trip and I am already disappointed in Priceline and if possible would request a refund. I took their “offer” but did so without reading the dozens upon dozens of horrendous reviews on the rental company they stuck me with. They should not even do business with such a horribly reviewed company and if I were an executive at any of the big name rental companies (Avis, Enterprise, Budget) I would file suit to keep my company from being listed alongside this two-bit sham of a company. When I tried to contact Priceline it was a joke. The CHAT feature put me with a bot and then Viktor who claimed to be real but would not respond as real nor would he offer any explanation or comment about my complaint. I will never be taken in by a Priceline “deal” ever again.

Price match guarantee is bogus. Reserved car through Priceline Express Deal in Las Vegas. By agreeing to pay up front even if you never pick up the car, Priceline agrees if the price drops they will match it. Today I found exact same itinerary and provider for $25 less. When I contacted Priceline three different people said the offer wasn't there even though my wife and I were looking at it. Just deny it's there and be done. I cancelled with my credit card company due to Priceline refusal to keep their end of the deal. Be careful as they will say the lower price isn't there while you're looking at the EXACT SAME DEAL on the Priceline website. Priceline should be ashamed. Never again.

Oh, where to start... The car I reserved wasn't available. This was probably complete BS, but they said someone was keeping the car I'd reserved for another day, so it hadn't been returned. The car I got was smaller, had fewer options and, can you believe it? - Was more expensive! What a surprise! I'd reserved an automatic, but got a standard shift instead. Yes, automatics are rare in Southern Mexico, but that was what Priceline promised. What happens if someone can't drive a standard shift? And around all those switch-backs in the mountains? Believe me, you'll get a good workout on your clutch leg!

NOBODY BOOK TROUGH THIS BUSINESS UNLESS YOU WANT YOUR MONEY STOLEN. Their website glitched causing me to book a room for 15 days after I needed it, when I IMMEDIATELY tried to correct it I was told it was nonrefundable and they couldn't change it. I have gone through it ALL trying to get my money back including contacting the hotel and the hotel's corporate and been told that ONLY Priceline has the final say in refunding me, and guess what? Priceline says too bad there's nothing they can do. THEIR WEBSITE IS DESIGNED TO STEAL YOUR MONEY AND THEY GOT MINE AND WON'T GIVE IT BACK. Save yourself the trouble and book through Expedia.com. They are the real MVP??? At least they warn you the room is nonrefundable and offer you insurance on your booking in case you need to cancel. Priceline is a joke!

Priceline is a 'middle man' booking company and does not take ownership for bookings. They put the ownership on the company providing the service, however that company says, "Sorry we can't help you because you booked with Priceline." If you want customer service during your trip, DO NOT use Priceline.

Apparently "FREE Cancellation" doesn't really mean free cancellation. Worse yet, I didn't notice the sneaky addition of a hotel fee until I pushed submit. When I called customer service 5 minutes later to cancel because I didn't want to pay a hotel fee, they gave me this song and dance about how their system takes screenshots and the reservation doesn't have free cancellation. I offered to email them my screenshot (I was able to go back to the screen by pressing the back button on my browser) and they refused. I escalated to management and still got the same song and dance. My business will be going elsewhere. I will also be disputing the change on my credit card. I've been a loyal Priceline customer for well over a decade. No longer.

We have filed for a trip protection but they're having website problems and the protection didn't get add to our purchase and we didn't find this out until after they charged our account. They will not refund our account. I have filed a complaint with the bbb. I suggest that everyone else should do so as well. We will never ever book through these scummy websites again and I suggest that no one should either.

I recently rented a car through Priceline. The price was excellent ($179 for ten days in Germany). The website stated that "other charges" might apply but didn't indicate the nature or amount of the charges. When I arrived at the Dollar Car counter, I found out that in addition to the excellent rental price I had to pay EUR 288 in insurance and fees. Well, I was unpleasantly surprised. Not something that one wants to learn after a an overnight flight. Still, I had little choice but to pay because I needed the car. My advice is to avoid using Priceline because what looks good on the website is in all likelihood not what you will pay once you get there and don't have a choice. Frankly, bait and switch comes to mind. Caveat emptor.

I purchased an airline ticket, which clearly stated for that date, time and airline that the ticket was refundable if I cancelled 24 hours before the day of the flight. I ended up cancelling 24 hours in advance and was still charged by the airline. Priceline told me that that particular airline is the only one you cannot cancel with. There was nothing stating that which I purchased the ticket. I travel a lot and I know how to read fine print. Fool me once, lesson learned.

I booked a 3 nights stay with them a month in advanced for myself, my husband, our 2 kiddos and our newborn. I had selected the amount of guests and the ages of the kids. The newborn would be sleeping in her bassinet while us 4 split the beds. Today, I got an email verifying my itinerary. I clicked on it and it said booked for 2 adults, and any additional guests would be extra. I thought, well this was just a simple mix up. I call Priceline and the girl said she would call the hotel to see if the kids being added was ok. If it was then problem solved. She came back to the line saying the hotel said no way. I called them myself and spoke to a lady who said that is not what she said. She said they had no problem with us having the kiddos at no additional charge. All they needed was for Priceline to add the kids to the booking.

This the worst travel agent company. It so bad that when I call them and they say that "Let me connect to the AMAZING customer reps," I feel like THROWING UP. They hold you ransom to your ticket and have to shell more money in order to address that. Learnt it a horrible way. STAY AWAY.

Please please please never book with Priceline. I am not a person who enjoys giving bad reviews. I usually let things go even if I suffer a little bit. But, Priceline has broken through all my tolerance limits. Their customer service is terrible. I had to make a change in my airline booking. I called them and explained everything, they made an excuse that call your airline directly. I did that, airline told me that they for sure are making excuses, the booking is through them, they need to change it. I called again, more new excuses and it went on like that. I wasted my complete one day just to explain them the situation time and again and to reschedule the booking.

I highly unrecommend Priceline and Request people to stay away from it. Have never seen such horrible service and no value to the customers. I have booked hotels 3 times using Priceline and all 3 ended up with Bad experience. The first one was at Miami Airport and when we reached around 2 am to check in, only 1 room was booked with Hotel instead of 2. Priceline did charge me for 2 rooms at the time of booking. Had to call Customer care and took almost an hour to sort things out at that time. Ref No - Priceline Trip Number: **. With family of 2 kids, had to wait for room that much time early in the morning. Second one was at Ashburn, VA (Priceline Trip Number: **). Due to some hurricane forecast, I could not travel and when requested with Priceline, they did not allow to cancel or refund money.

Your company is extremely rude and unprofessional. After booking my flight and car through you, my flight home was canceled. When I called to see what my options were the staff was rude and unhelpful. After finally refunding me for my flight I was transferred to the rental car department to see what my options were with extending the use of the car I had so I could drive home. The representative told me she didn’t know how she could help me so I was transferred to a “manager” named Maria or Marie. The “manager” fought with me on the phone and then said she would transfer me to enterprise but instead hung up. I will never again be using your services if this is the way you treat your customers.

This one-star review seems to be a worse case than any I have read here. Priceline charged me $443 March 1 for a 2-day stay at Doubletree in NYC. I received multiple emails from Priceline with confirmation numbers. Today, March 13 at the airport, I called the hotel to find that they have no records whatsoever of me or my reservation. They are now fully booked. Priceline is not reachable by phone by me or the hotel manager. It is unwise to fly into New York with no hotel, so I had no choice but to CANCEL the flight. Pursuing a refund. Horrendously bad experience. Priceline has lost a customer for life. Never again.

Back in July of 18 I made reservations at a Denver hotel through Priceline. Upon arrival I realized I booked at a location 45min away from our intended reason for traveling. I contacted the Denver hotel and asked to cancel my reservation, as I planned to make another at a hotel closer to our destination. The hotel explained their policy which is that I will have to pay the first night of our initial stay as I cancelled late. Which I understood and was fine with. They cancelled my reservation, I contacted Priceline to reserve another hotel and Inform them of the late cancellation. They acknowledged everything and stated I’d get my refund within 10 business days. They made my new reservation at that time as well.

I booked a room through Priceline for a 3 star express deal. It stated their 3 star collections include independent hotels and well-known brands like Courtyard Marriott, Hilton Garden Inn, Holiday Inn Hyatt Place and Residence Inn Marriott. When I arrived I realized immediately this was not equivalent to any of the above listed hotels. When I checked into the room, the carpet was dirty, stained and disgusting, the lamp shade was deteriorated and falling apart, the thermostat on the wall was pulling away from the wall and at a tilt of @ 30 degrees, the door was extremely hard to open after you lock it from the inside, there was paint patches all over the room, the rooms were exterior rooms and there was no elevator that we could find for our building so we had to carry luggage up to the second floor, parking was sparse and we had to park and walk with luggage quite a ways.

I am an accomplished climber and travel frequently. Back on July 25, 2018, I had a scheduled round trip flight from Syracuse, NY (SYR) to Moscow (SVO). The flight involved (2) legs, SYR to JFK, then JFK to SVO and return. I booked this ticket through Priceline in early May 2018 for a total of $1244.81. JetBlue ended up cancelling the first leg of my trip (SYR to JFK) that took place on July 25th. Upon returning from my trip in early Aug, I contacted JetBlue about my cancelled leg and received correspondence that JetBlue had provided Priceline w/ a Fee Waiver of $75, that Priceline was then supposed to refund to me. I contacted Priceline and began what ended up being a 7 month fiasco trying to obtain this $75 refund... They went round and round w/ me and would always tell me they would follow up, only to have more time pass w/ absolutely no follow-up communication from them, forcing me and once again contact them and start all over.

I tried booking flights through Priceline. After entering all the requested information including credit card information, I received a message telling me that my reservation, supposedly confirmed, had not gone through. I then received an email telling me that the reservation had been processed, contradicting what had been displayed via the website. I tried to check using both the chat and phone features. Both were very slow. Looking at the email confirmation I saw that the reserved seats had been deleted as had my trip insurance and my car reservation. It was not possible to correct those via the website and the chat agent couldn't help.

I recently booked a 3 star hotel through Priceline in Dillon SC. When arriving at the hotel, it was trash! Drug dealers, prostitutes, blood stains and pubic hair on the sheets and towels, broken furniture, and mouse traps on the floor. It would be lucky to get a 1 star in my opinion. When I called to complain to Priceline, I was given the number to Booking.com. Priceline didn't book the hotel directly. So I called Booking.com and was given the runaround. I was told that since the transaction originated from Priceline, they didn't have all the information on their screen and advised me that the hotel booking was non-refundable.

Professional business traveler. After 65 countries and 6 continents I need to deal with these 2 ** organizations. I change my travel often to react to different business conditions. Trying to seek low travel costs for my customers and corporation is what I do. Both have no cancellation no refund policies. New idea is to vote with my wallet! Neither of these companies will see another purchase from my Fortune 500 company, family or friends until this policy is changed.

Priceline cost me over $500.00 due to failure to issue tickets. We used Priceline to book travel in July 2018 to Japan to spend Christmas with our son. When we arrived at our departure airport, we were informed by the airline that Priceline had never 'released' our tickets. We immediately contacted Priceline but they failed to issue our tickets before our flight completed boarding. We had to purchase additional tickets from another airline at the last minute (and at significant expense) in order to get to our connecting flight.

I just spent over an hour on the Priceline online chat as well as speaking to a Customer Relations Specialist (overseas call center). The issue is their policy on EXPRESS BOOKING deals... of no refund, no changes and what is NOT said prior to completing a booking. The advertised deal was for $70/night at a 3-star hotel in Arlington, VA. There was the usual taxes and fees added to the booking. And..."Important Information" fine print that indicated I would be responsible for all incidental charges, parking, etc...

Can I give a zero star? Book your stay and and hope for everything goes well! If you have any problem and try to call Priceline it will be guaranteed your nightmare. No representatives will care about your experience.

This travel agent is very very irresponsible. We bought tickets months in advance. They just changed our schedule without any notification. Until we check the site again couple days before the flight. The process to reschedule is very slow and painful. It still be good if that is the only thing. When we got to the airports, we couldn’t fly due to no transit visa. Priceline never mentioned or warned us about this transit visa. People at the airport asked us to call Priceline again. We did that but no helps. Just got stuck at Priceline’s waiting customer service for 45 mins. We hung up and were late for any changes. We called again couple days later and asked for refund. They completely ignored us and said the flights is over. Now they dont have any responsibilities on this. Please learn from our mistakes and dont put yourself in this situation.

I spent over 3 hours of my day today on the phone with Priceline trying to simply change the time of an existing flight. The majority of my time being spent on hold...30 mins at one point! They agreed to change my flight for a ridiculously expensive fee of which I was forced to agree to only to then tell me that the flight couldn’t be changed at all! This is obviously absurd! For the amount of time they took from my day I should charge them!!! Never again will I use Priceline for anything! I strongly recommend no one does!!!

Priceline can be deceptive and misleading. I wanted to stay in a specific area in Orlando, so I looked at all of the 3 1/2 star hotels in that area and decided I would be happy with any of those. So I submitted a bid on 3 1/2 star hotels in that area. Priceline accepted the bid; however, they gave me a 4 star hotel that was less desirable (6.7 customer rating) than any of the 3 1/2 star hotels (all 8 customer ratings or above).

I booked a hotel in September for a trip I would be taking in March, paying extra so I could adjust the dates if necessary. To make a long story short, I need to adjust the dates, make it one day shorter, and I can't. Only no one will go straight out and say I can't, instead I have spent the past 2 hours going round and round, unable to make adjustments on my reservation and unable to cancel it. I will NEVER use Priceline again, and will urge everyone I know to never use it as well.

I booked a hotel for 6 nights and was very happy with the price etc also knowing it was NON REFUNDABLE, as I checked my credit card as soon as the booking was confirmed I saw the price had increased from $550.00 to $772.00. I immediately went back to the Priceline site and checked it again only to suddenly think that just maybe they had charged me in US dollars and not AUS dollars, that is exactly what had happened. So I then got on a Priceline chat and explained the problem as I would never have booked it at that price. The person said I would have to call Agoda to deal with the problem, something to do with their booking partner, I did not really understand and the chat ended rather quickly.

PRICELINE Dispute for $679.98 June 21st , 2018. RE: Priceline.com Reservation #**. Please do not use Priceline – they are ANTI-Disabled Veteran and fraudsters. Why? Our Initial United Airlines Flight # UA5822 ABQ-LAX, departing at 1:00 pm was delayed over 2.5 hours. Which means, we would miss our connecting flight in Los Angeles which was scheduled to arrive in Monterey at 4:35 pm. The only alternative was to arrive in Monterey, CA at 12:00 midnight, but the car rental company closes at 10 pm. Which would have left my husband, a VA Rated 100%, disabled veteran, stranded at the airport, suffering in extreme pain.

Do not use Priceline!!! Their express deal is the worst. The price is not cheap at all, I found the same price on the hotel website. The map provided for possible hotels is huge, including the next town! And the hotel that I got was there! When I was searching for hotels, I entered 3 people. But when the reservation got confirmed, it only said 2 people. So now the hotel will charge me an extra guest fee for the extra person. I have to pay for 30 euros one way to get to the airport, because it’s too far, there’s no shuttle to the airport. I requested for a cancellation of my reservation which is 3 months away, but they did not allow me to cancel. I will never use Priceline to book any hotel reservation anymore. I learned my lesson.

After extensive research for a vacation package to Tulum, we found a great deal on the Priceline website. We were very excited to be booking a 60th birthday celebration. We paid to upgrade and booked a Jr. Suite Oceanview with double beds through Priceline, as it is me and my sister in law staying in this room together. When the itinerary was emailed, the room type noted was "Jr. Suite Garden room King", which is not what we paid to upgrade to. I called Priceline right away and the rep said that yes, he in fact saw that the room we booked and paid for was in fact not the room type that they provided. He took a lot of information and promised me that this would be taken care of and they would fix the problem. I was going to cancel the reservation and book somewhere else, as they had a 24 hour cancelation. He assured me that I didn't need to do that and it would be taken care of.

I tried to cancel a reservation for a hotel after two days of making the reservation. The cancellation was placed almost two weeks prior to the reservation. I was notified that the reservation was non-refundable. I spoke to the hotel specifically and they were willing to cancel the reservation but Priceline was not willing to refund or credit for the cancellation. Worst business practice! Don't waste your time or money on Priceline.

I booked my flights with Priceline in December for a trip in MARCH. I paid an upgrade from Basic to Economy with allows seat selection and first checked bag, it was about $30 a ticket extra. I selected the seats the day I booked in December and they show on the itinerary as "requested." I called to verify seat selection and was told that seating must be confirmed with the airline and to contact United. United told me the only seats available together are row 37! When I complained, they told me to contact Priceline for a refund on the bogus upgrade for seat selection. Priceline says the airline has the power to change seat assignments.

I'm so disappointed in Priceline and their scam tactics. Nowhere before my booking did it show that the price was in USD, and it assumed my location right away was Canada so I figured it was CDN dollars. I looked very carefully on my screen to see anywhere if it mentioned the currency and it didn't. Even when it showed the total before clicking confirm booking did it mention it was in USD. I guess I wasn't the only one who has been scammed by these con artists. Also, it said in a headline that it was going to bee FREE CANCELLATION to only find out after I had confirmed when I tried to cancel my booking because of their CON TACTICS that it was only specific rooms and not the one I selected. So if I wanted to cancel, I would be charged for the hotel's first night.

I was excited to book an upcoming trip, and was browsing the Priceline website in CAD. At some point, this changed back to USD without my noticing. On their confirmation page they do make note that the currency is in USD, albeit in fine print, in light grey against a white background. Had I noticed that, I never would have booked.

I was trying to book a rental car with Priceline. First two times I got kicked out and in the "My Trips" page I have 2 "Failed Bid" car rentals. I have no clue what this means. But the third time it happened, I gave up. I booked a different rental car. Then, after getting a confirmation and all... I see I have two rental cars booked. I contacted customer service about their error and I was told that there was nothing I could do and that I received confirmation. Confirmation that I never received. Not through email, or through the site. Priceline couldn't care less. Then, to make matters better... the chat rep ended the chat on me before we were even done discussing. Greg was the rep. He's terrible at his job. Bad experience, not booking through Priceline again. I'm out $381.52.

I booked a flight from DFW to Charleston NC to depart at 11:30am and arrive at CLT Charleston at 3:55pm. The flight delayed until 2:40pm, detoured to Memphis TN to depart at 5:59, then arrive in Charleston at 8:45 pm, 5 hours later than my original flight. Very discouraging, and very tiring, and very annoying! I was so exhausted, and the next day 2/22 was my birthday. Here we go again, Feb 25th, I was suppose to depart from Charleston NC at 4:35, time changed to 4:10, now delayed again to 5:50pm, to arrive on Dallas at 8:20pm. I'm just saying, get it together please, these changes can throw off the whole trip, which makes for a very unhappy traveler. It will take some convincing for me to book on Priceline again, or fly American Airlines again. Thanks but no thanks. In God we Trust, Amen!

Visited Chicago for a funeral over the weekend, booked a room via Priceline for the W Hotel downtown. I’ve heard people rave about the W and how luxurious it was, close friends and family rent rooms from this hotel when they visit MN. Well, we decided to see what the hype was all about during our Chicago visit and it’s not all that I’ve read and had been told. I’ve stayed in “non-luxury” hotels that treated their customers like they were luxury. The room we booked online with Priceline was not given to us when we checked in which was a lake view room.

You may think you are saving money by using Priceline, but if any issues arise you'll spend more in time and money than if you went direct to the hotel in the first place. Plus, some hotels will price match. Using a site like Priceline is good to get an idea of price points, but call or email the hotel directly instead of booking with Priceline. Priceline's customer service is non-existent and their refund policies are a joke. I admit I made a mistake in my booking, but I noticed right away, called the hotel first and they said I wasn't confirmed in their system and to call Priceline. Then called Priceline and Priceline said even though I wasn't confirmed by the hotel I was confirmed on the Priceline side so would need to pay $80.00 to cancel and re-book and they had no other options.

I booked a very nice hotel in Baton Rouge for two nights through Priceline's Express Deal. There was nothing stating which hotel it was to be (of course) so I could not know that the hotel they chose for me charges $25 extra per night for VALET parking, no self parking allowed. No warning. So when I "chatted" with a representative nothing I could say about this lack of information could convince her to help me at all. I offered to get a different hotel, but no. There's a contract, PERIOD! No true apology, just patronizing "I understand, but..." So now I’m stuck paying an additional $50 that was not warned or disclosed. Forget Priceline. They have your money and they DON'T CARE. I will never use them again.

Called within an hour of booking with a better price and was told they would not honor their best price guarantee. Pushed it on the rental company and each person that got on the phone was as rude as the next.

I have booked my rental car to pick up from Boston, MA to drop off at Manchester, NH. When I modified my pickup time in Priceline app it changed the drop off location back to Boston, MA without notifying me or prompting to ask me if I am ok with that. I picked up the car from Boston, MA and drove to New Hampshire to find the drop off is in Boston, MA. I called and spoke to Customer Service who blamed me for not looking at the fine print. No respect and no concern about customer time or money. The response from customer service was not at all satisfactory. I was a loyal customer with me and my wife monthly travel bookings and this is my last one. THANK YOU PRICELINE. YOU LOST ONE OF YOUR LOYAL CUSTOMER.

I booked my hotel on a Saturday almost 2 weeks in advance. I decided to cancel the reservations on the following Monday. I purchased trip protection for the very reason I never know when something causes my plans to cancel. First off, they asked me why I'm canceling. I tell them it's a personal matter and they pressed on asking what it was specifically. I told them a friend passed away. They put me on hold for almost 4 minutes and came back to tell me I had Allianz insurance, that the hotel would not honor a direct refund so I had to call the insurance company.

Priceline has the worst CS dept! We booked a package deal, airfare and hotel. I called Priceline to check something on my reservation and they tell me, "Our apologies your hotel did not confirm your reservation but we still have airline tickets"? Yes we still have air but No hotel and they were never going to tell me. Unreal! Prices have went up significantly since we booked and now we are screwed! They said our air is not refundable and have no problem giving me back my hotel money but would not reimburse me for the price difference. Since hotels went up.

RIPOFF FLIGHT FROM VEGAS TO HOUSTON. BE AWARE! First time and last I will use your airline. I was charge at the counter $165 for 3 bags, my option for me and my family was to not get in the flight. Your counter employee was rude and she called her manager who was even worse. I told her I was not going to book another flight with you and she said, OK! No empathy. My perception is that you do not care about my business. On top you are willing to leave a family with small kids in an airport with no empathy. I came back to Houston swallowing my frustration with no water because you do not even give a glass of water. An airline like yours can make a national contract with a water company for less than $ 0.10 a bottle.

I took my parents on an airboat tour. We looked on Groupon, and saw the deals for the larger companies, but I wanted something a little different and less mainstream tourist (if that is at all). Great services and great flight bookings services. Reserve your tickets and get awesome deals.

I would not use Priceline again. I reserved a hotel for a weekend under the understanding that the hotel was "pet friendly" as that was what it stated on the "Amenities List". I called the hotel a week before our reservation just to inform them my small dog would arrive with us. The hotel reception informed me they did not allow animals that were not service animals. A little too late to cancel and re-reserve a different hotel. I then had to make separate accommodations for my dog. I called Priceline by Googling their phone number as it was not easily found on their website or application. After calling the number found on Google, I have then transferred to Booking.com automatically who was unable to help solve my issue with my reservation as the reservation was made through Priceline! Highly disappointed with PRICELINE. I WON'T USE THEM AGAIN... Horrible business practice.

Buyer Beware: I booked a 3.5 hotel rated hotel via Priceline and was given of example hotels and was provided a hotel that received terrible ratings on Trip Advisor, which is a very fair way to review trip and hotel reviews. Every review of the Sawgrass Grand in Sunrise Florida has terrible reviews and do not feel safe staying there myself let alone with my wife and daughter. I was willing to pay more to change the reservation or receive a comparable hotel based on their examples of hotels and only got the operator to provide me with her script before telling me the reservation could not be changed or cancelled. Do Not Use Priceline. They will take your hard earned money and their hotel ratings are not anywhere close to being within this universal.

I only had a problem with the fact they wouldn't dispute the first night at the hotel on my behalf that I cancelled because the room was unlivable for me. While the hotel cancelled the rest of the nights for me, they initially didn't do the first night even though I did not stay at the hotel. I did find customer service at Priceline professional but unwilling to work for me even though the hotel they presented on their website did not look like what was offered to me. Poor representation of what they have to offer.

Booked a hotel. On the page is clearly stated I could cancel up to two days prior. When I tried to cancel 3 days prior, they said I couldn't. Then, when I started looking at my bill and looking at the room, I realized they were charging an outrageous fee on their "Special Deals" compared to normally booking it. Spent an hour chatting with customer service, who was useless. They literally told me no one in the entire company could fix my issue.

We have had two experiences within the last year that convince us that hotel staff do NOT like guests booking through third-parties, and demonstrate such by assigning poor choices of rooms - rooms that wouldn't be anyone's first or last choice. Months back, we had a week's stay and two rooms booked separately - one, for us and another for another couple - at Club Quarters, 17th Street, Washington, DC, and this past weekend, a stay at Best Western Plus, just outside of Austin, Texas. Both times, hotel staff checking us in commented that we booked through Priceline. When we made a face-to-face plea to front staff after checking in at Club Quarters for a room that wasn't so small, with something other than a view of a dark inner hotel bricked area containing a maintenance ladder and trash and pointed out that we were staying a week... We were told that we should think about that before we book next time and call the hotel directly.

You put the airport three letter code into location you want to rent and the dates and hit select. Priceline website takes you to a completely different rental location that you requested. Not recognizing this, you complete the non-refundable purchase and you lost your money. Priceline does nothing to refund your money after defrauding you or of your money due to their technical issue. This is pure fraud!

The hotels listed in express deals do not reflect what you get, a classic example of bait and switch. They call hotels 3 star that are not. Which of these hotels is not 3 star, Hyatt House, Best Western, Marriott, Holiday Inn or Americas Best Value? That's right. They include Americas Best Value in this grouping. Very blatant misdirection. Never again Priceline.

I would give them 0 if that was possible. I bought a plane ticket for an international flight through Priceline about 6-9 months ago. Due to airline decision, one of the legs had to be rescheduled for a different day and I could not make it. The airline said I could get a refund, but since I purchased through a third party company, I had to go through them. I called Priceline and requested a refund, they said, "Sure, we will contact Avianca and will get your money back." They also said it would take about 4-6 weeks. Fast forward about 6 weeks later, I never heard back from Priceline and then, Avianca calls me to reschedule the flight. I said, I already cancelled this flight, and Avianca said no I did not do it.

Booked Best Western Boca Fl. 1 room with a strong stench of mildew and Lysol. 2nd room strong stench of mildew. Attendant agreed to give credit since my husband is on a breathing machine and we could not stay in rooms with such toxic air. When attendant realized we booked through Priceline he said we would have to call Priceline for credit. Had to barge in on 2 cousins in their 80s. 5 calls to Priceline. After 45 minutes, and explained, they either hung up or disconnected the call. 2nd call the same. 3 more calls could not get through to Priceline. No answer. They treat their customers like garbage. Still disputing with Discover card after many hours on different days to dispute. We have a video to show we were in the hotel lobby where attendant thought he could give us the credit to leave.

We have tried to book air travel on over 10 flights and all show they are unavailable when we tried to book them. Yet they are still listed several days later, only to be again unavailable. Not trustworthy!

I booked a flight last May and added a rental car thinking it will be more convenient for me. They charged me almost $400 in taxes and fees for the car rental but after returning the vehicle the rental company showed only a charge of almost $300 for the usage (this is because the flight got delayed). So obviously I’m expecting a refund from them. I needed to get back the excessive charge from the amount initially billed to the amount of actual usage.

Priceline website lists a deal, but when you click into it the details change, I almost book the wrong reservation. I needed to pick up a car from MIA and drop it off at FLL, the search results showed what I wanted, but once I chose it, the details changed, I almost booked the wrong rsvp, would have caused a serious inconvenience and stress. When I called the 800-774-2354 customer service number, they pretended as if they were helping, but noticed the scam and hung up on me. They knew my number because an old rsvp showed up on their screen. Not doing business with this fraudulent company again.

We purchased 2 separate Norwegian Escape cruises from Priceline back in August 2018. The cruise took place on December 21st, 2018-December 28th, 2018 out of NYC. When purchasing the cruise, it said on their website that we would be given $75 on-board credit for each purchase. When we boarded the ship and enquired about the credit, we were told by the ship staff that they saw 1 credit but were not aware of the other one. The ship's staff helped us connect with Priceline representatives and we were told that the credit had actually been issued to us. We went back and forth between cruise line and Priceline and at the end Priceline admitted there was an error on their part and they would issue us a check for the amount of $75. We contacted them multiple times and were told the credit was being processed.

I booked a flight+hotel rate to the Hilton Garden Inn in Tuxtla Gutierrez, Chiapas. When I arrived to the hotel, my reservation with Priceline did not appear on their system, so I shared my confirmation receipt with the hotel for them to find out if the reservation was valid. Apparently, Priceline fare was not recognized by the hotel and my credit card was charged with a much higher rate than the one I already had paid to Priceline. Avoid Priceline, they are a RIPOFF!

Priceline employee actually took the time to look for a good price hotel for me. When I called HotelPlanner they said there is nothing in the area for a better price. A room for one night was 211 with HotelPlanner, the girl on the phone said there is no better prices. I called Priceline. They found me a hotel 100 dollars less than the HotelPlanner price. I will never use HotelPlanner. I will only use Priceline.

Priceline is Definitely not "Customer Friendly", and does not care about our travel or our service request. All they do is just copy paste response and sound worst than a robot. I would have appreciated if the agent looked into my issue, instead, the agent copy pastes the terms and condition agreement and says, “You agreed for it at the time of booking.” Never point out at your customer, we come to you seeking help and not to know what wrong we did. Anyways this would be my first and last with Priceline. I would never recommend Priceline to anyone of friends and family. This is a genuine review.

If you select an flight option that may include more than one stop (e.g. 0-2 stops) and says "May Include Overnight" you could end up with 2 back to back red-eye flights and not arrive until two days after you leave. This is despite the notice that the flight "may arrive next day." Priceline treats this as "may not arrive same day as departure." For example, if you book a flight out on a Saturday, you could end up not getting to your destination until Monday. Beware this intentionally misleading advertising and don't suffer my fate.

I booked through Priceline. This is my review on the hotel I booked through. Priceline said they have to take the side of the hotel over the customer. I had video evidence and that didn’t matter. Here's my review of Knights Inn Big Bear Lake. The worst place ever!!! No hot water no heat in 20 degree weather. Front desk lies and said the manager Rickie was out of town for 10 days. Come to find out the front desk guy was Rickey. I had a video of him saying if I checked out he would refund me for my 270 a night room.

Priceline ** sucks. They are so unreliable if you’re traveling the country on low income. Which I know you shouldn’t do, but my husband and I are trying to move away, start school, create a new life. And these guys will book you a dirty room with cockroaches if you take an express deal. The hotel they booked me was cheap old, dirty. Needles in the bed, cat litter in the shower, bugs in bed, they got in my food I picked up before I checked in before I could even eat it. They will not give you a refund unless the hotel agrees, but obviously a hotel that has bugs everywhere WILL NOT agree on a refund. Please do not use Priceline ever! Use @hotelsdotcom. They are reliable and will help you! ** you Priceline for doing this to me across the county!?? I wouldn’t even rate this one star.

They show you cheap affordable prices but they get you on the check out. They will advertise a certain amount you book it cause you believe you're getting a great deal till you click book it!!!! And all of a sudden your price just went up 300 dollars due to high demand??? Really!!!

I have used Priceline many times and had been happy, until yesterday. I rented a hotel through them for one night post cruise. We were knowingly rented a room with no hot water. I called Priceline to let them know that the hotel was shady and ended up being on the phone 2 hours and by the end of the call the rep was raising his voice at me and offered me nothing as far as support. Will no longer use them.

This morning I booked a flight and hotel with Priceline. When it prompt me to add insurance on my package I did. After my purchase was processed they informed me the Trip protection failed and I can’t get a return on the purchase. I have my reservation print out where it even states that the protection failed. How can you charge someone prior to informing them. Now they’re informing me my reservations are nonrefundable. What a waste of $500.

I booked two night hotel stay with my kids and I on Priceline. We drove 5 hours got to the hotel and they did not have our reservation. Priceline never sent it. Priceline caused us to miss plans we had set up to meet friends we haven’t seen in years. They refuse to comp us for the stress they caused us but, God forbid we didn’t show up they would still charged our credit card. How can they get away with charging us if they have not followed through on their part. The hotel luckily had 1 room left we got and when we did they charged us more than what I was quoted.

I rented a van through Priceline. On their website, it advertised a relatively new Dodge Caravan. The van that I was given was an older model, well used Volkswagen van, at least 10 years old. It wasn’t very clean and to add to that, midway through my stay the shifter knob broke, however I was still able to make it work. A week after returning the van I found a separate charge of $39 on my credit card. I called into the Rent-A-Car company Economy/A-1 car rental to inquire about the charge and spoke with John, the manager. He said the van was excessively dirty and that the $39 was a cleaning fee.

I just wanted to pass along information related to PRICELINE.COM who scammed me out of a rental car fee. After booking a flight to a close airport for a family funeral, I had to change my reservation to an alternate airport. After completing this, I went to cancel the rental car and was abruptly told it was non-refundable. When is a car rental nonrefundable? I only made the reservation 5 minutes before, and they hadn't even processed the credit card yet, but they refused to cancel it. They were steadfast in their decision, so I want to warn all of you who read this to NEVER DO BUSINESS with Priceline.com, or watch out if you do!

I recently traveled to Egypt and Paris from New York. We used EgyptAir for their non-stop service. Everything went according as planned until our Paris back to the USA. We were booked under Iberia, operated by Level. At the check-in counter, we were told we had to pay for our luggage. It would have been an easy thing for Priceline to note when we're making a booking that this airline charges for checked in bags. It wouldn't have come as a surprise. We would have paid and not thought about it. Being surprised at the airport that way was very very bad.

We booked a flight through Priceline and the flight was canceled, so we were offered a different flight through the airline. All set, right? WRONG. The first leg of that flight was delayed, such that we would miss the event we were traveling for, so we asked the airline for a refund instead. They advised us since the flight was booked through Priceline that we would have to go through them. They refused a refund and stated they were bound by the airline’s policy and since a later flight was offered (the not useful flight), they wouldn’t do so. So instead, we ended up booking another flight through a more helpful airline, spending more money on the trip. In the future, I will ensure we NEVER use Priceline again. There are too many travel services out there to treat customers poorly.

I selected my flight times (between 6 AM and 4 PM) and system flipped my flights. First flight was showing departing at 5:43 PM, arriving after midnight and then leaving at 6 AM in a flight that was supposed to be late morning/early afternoon departure. It showed correctly when I was to confirm details, but then sent me a completely different Itinerary with the flight flipped (I have screenshots before I booked to be sure.). Customer service was terrible and told me because I purchased an express deal, they could not make changes or cancel the flight without a fee. Should be no fee when the system screws up. Should have changed to correct flight I was given when I agreed to flight details. They refused but would cancel the flight for $15.

We attempted to schedule vacation for 7 adults flight, hotel, car rental. We were offered several flight options after making selections. We then received message, "SORRY not available." After changing and making alternatives SAME message appeared. We then called Priceline customer service for assistance, explained what was happening. Asked for booking assistance. Told unable to assist with booking via phone just keep trying. Why would online provide options that weren't even available. Have had this same experience in the past... DONE with Priceline!

I booked a room for the weekend of 1/18-20 2019 and used the express deal. After paying we were given the Country Inn and Suites by Radisson (which was not one of the names listed in the possibilities). We arrived, checked in and went to our room which was dirty and musty/mildew. The general manager was very helpful and understanding and in the end gave us a full refund. Priceline on the other hand was horrible. It took several calls averaging approximately 30-45 mins each with being disconnected 3 times to get someone to answer. I asked for a relocation and was told it wasn’t possible but no one could tell me why I couldn’t. I was left to find something on my own and Priceline could care less.

This people will charge you $30 extra for just changing the first name and last name reversed. But called to airline and it was free. I will never use Priceline anymore for my future trips. Not recommended.

I booked a 20 yr. wedding anniversary trip through Priceline. Here's the plan... 5 hr. early flight to Vegas (should've arrived 10:30 am Jan. 13th). 4 day, 4 night vacation at Harrah's on the Las Vegas strip. Happy 20th yr. anniversary. Here's the experience... Got to the airport and checked in at 6 am. Waiting in a quick line for TSA. Finally boarded the plane and sat on the plane for 2 hrs. waiting on de-icing. Ended up being sent back to the airport terminal because the flight got cancelled. Had to start all over again and get another flight to Vegas. Had to go through TSA a second time. Ended up spending the first day of our 20th yr anniversary celebration at the airport for 13 hrs. since our new flight wasn't until 8 pm.

I booked a hotel through their website for $45 in Orlando. When I arrived to the hotel I was charged $45 in Resort and Parking Fees which doubled the price of the hotel, I was there on business and just needed a place to sleep but if I had known that I was going to be charged double I would have booked a nicer hotel. When I contacted Priceline and voiced my concerns I was told I was made aware that the hotel may charge additional fees and there was nothing they could do. SCAM!!! I didn't mind that there might be additional fees it was the amount of the fees. They don't care and have lost my business and I will tell EVERYONE not to use Priceline.

My husband and I booked a room with Priceline. On the site we chose to get a room without knowing which hotel we would get. The only problem was on the right side on the screen Priceline showed seven different hotel brands we might get. On the left hand side on the screen Priceline had a map and three hotels marked on the map in a shaded area. Under the markings was a 'HINT" that told us "you will" get one of the three marked hotels. When we hit the final button we got a totally different hotel than one of the three hotels Priceline had told us we would get in the "HINT".

We bought a car rental with Priceline for St Maarten for Ford Explorer or similar car accommodating 6 people. We arrived there on January 2nd (Dollar car rental) and the representative said he could not offer a car that size for that price and it wasn't the first time it happened. He himself put me on the phone with Priceline. I spoke to a Priceline customer representative called Ken and he said he was sorry and we could cancel the reservation. I asked for a supervisor and Chelsea with ID number ** told me the website printing might say Ford Explorer or similar but the contract we filled up was for a full size car. She sent me the contract by email and there was no mention whatsoever of full size car

Priceline is awful. When trying to book flight, it all seemed like it was going through. Checked my bank account and money was taken out of it for the flight but I did not receive a confirmation email. Then, when you call to get help, they only have an automatic voice machine that does not help at all. Finally, I got in touch with an agent through online messaging but my money is still being withheld and they claim it should be sent back to me within a few business days. Not sure what the heck causes this website to be that complicated but you would think after all the bad reviews that they would get on top of being more accommodating. Never using it again.

Horrible customer service - I booked a flight that was re-booked w/out informing me first (original flight was canceled). The flight added an extra layover - which arrived 3 hours AFTER the last flight left... what?! I spent approx 8 hours total over a period of several days on hold/on the phone trying to resolve my issue - multiple times. The "customer service" agent said that they couldn't help me and said "have a nice day" and hung up - making me call again to be on hold for more time. I asked to talk to a manager and was told they don't HAVE MANAGERS?! Again - what?! I finally got a reasonable flight booked, but after a huge headache and not a single apology for the inconvenience. My friend I am traveling with booked with a different 3rd party-was immediately re-booked on a new flight, offered free seat selection and upgraded. I will never book with Priceline again - even if the flight is cheaper. Worst customer service of my life.

I recently booked a rental car for three months at our winter destination with Priceline because they gave me such a “great deal”. After traveling 20 miles via a $68 taxi ride to pick up the car where Priceline instructed us to, the rental agency said they would not honor the price at their location. After speaking with a Customer Service Rep and a Manager for Priceline, I was told by both that they could not do anything and I should cancel the reservation. Basically they hung me out to dry. Never again!!!

Be aware of the Flex Cancellation which shows up on Priceline! It is only valid if your arrival date is 3 days later than your booking. I wonder why Priceline still post Flex Cancellation when they see that your arrival day is shorter than 3 days? The issue is that I made a booking on Priceline on Dec 28th at 2:28 PM to stay at the Hilton Hotel San Diego. When I made the booking, the site showed Flexible Cancellation even though the booking was for Next day (as you can see as an example in the attached screenshot). Since I had made an error on the end date of my stay, I cancelled the trip after 20 minutes, however I was only given a partial refund since the customer service rep told me that the Flex Cancellation only applies if you cancel within the three days of your arrival date.

Please stay away from Priceline! They are scammers & will do anything to take your money. DO NOT DO ANY BUSINESS WITH THEM!!! I made a reservation for a hotel using Priceline; went to the hotel and they told they had no available room for me. I called Priceline to cancel & get my money back. Priceline refused to give me my money back; they told me it’s a firm policy. I ended up spending the night in my car because of Priceline. PLEASE STAY AWAY FROM THESE SCAMMERS.

The funny thing, I was about to take a picture, but I did not. I booked a flight yesterday at 7 pm EST WEDS. When booking, it said I had until one day later to cancel - fine print: you can cancel until 11:29 pm EST Thursday (yes this is more than 24 hours...more like 28 hours). I went to cancel - that button magically disappeared...it is not even 11:29 EST in NYC now...it's only 8 pm. MISLEADING POLICY ON CANCELLATIONS!!!

I had made a hotel reservation using Priceline. When I reached to the hotel they said there are no rooms available. In fact they were not refunding the reservation amount. Then I called the Priceline customer care service. After a long wait hour I was connected to the agent. Then anyhow helped me cancelling the reservation and insured me that 120% of the amount will be refunded back to my account for this terrible service. Eventually I got my money back but that is only the amount which I had paid for the reservation. Priceline should not make fake assurance to the customers which they cannot fulfill.

I was first misled by their website trying to book an hotel with shuttle service called given a discount code to rent a car because of no shuttle service and the code doesn't work. Called back and told they can do nothing for me.

I tried booking a trip in March with Priceline. Total joke. After about 20 minutes of trying to find a good hotel to stay at, I found one and was on to booking flights. I found one I liked and after clicking on it and starting to enter my information, I received a pop up stating that the flight was booked and to pick another flight... Found another one and proceeded again to enter my info... already booked. Pick another... Tried about 8 times. I found one that finally worked and after entering my info, it told me that due to popular demand, the price has gone up (almost $500 bucks!). Sounds scandalous to me. Ended my search after that. Went with Expedia. Booked right away with no problems. Save yourself the hassle... Skip Priceline altogether.

Booked correctly and the confirmation had an extra letter in my name which I was charged $ to change. Terrible service... I spoke to two supervisors and they refused to do anything about this issue. This is terrible and don't recommend them.

Book a room at $70. Ended up paying a $114 for the stay. I was in the hotel industry so I understand convention in room rate taxes but all said and done Priceline paid the hotel $73. The rest was all profit to Priceline. I have called to complain several times. Was told it was escalated to executive customer service yet have not heard a word from them. Over a 60% profit margin.

I booked a hotel for 2 nights in Kissimmee through Priceline. The room I booked was for a Deluxe King Tower Room with a mini fridge and microwave. When I received my confirmation, it confirmed that I was booked for a standard room. I contact Priceline the same night and was told in house reservations was closed for the night and to call back the next morning. I called back and waited on hold for 10 minutes while the reservation specialist checked with the hotel and was disconnected. Called back and after holding for an additional 20 minutes was told that I was booked in a standard room but could pay to be upgraded when I checked in if a room was available or receive a refund in 5 days "depending on my bank". It took 5 minutes for Priceline to take the money from my account but it will be up to 5 days to receive it back after they cannot honor the room and the rate they had available on their website that I booked and paid for. Unbelievable.

Priceline only "estimates" the taxes and government fees. Then they overestimate and keep the difference. This way they can actually collect three times the amount they actually say they collect for a service fee. "The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs." This is fraud. They lie and hide their own fees in official, government fees. I was told my fee to Priceline would be $5.66, but I found out they overestimated my tax and government taxes by more than $10.

We had a large group going to California. Booked 2 hotel rooms and airline tickets through Priceline. I booked 2 rooms because we had 6 people going, so we get up to the hotel and our two rooms were 1 queen bed in each room. Fortunately the awesome staff at the hotel was able to accommodate us. I also picked a hotel that had park and fly. Yet when we checked about that, they told us it wasn't included in the price. We were supposed to get one free checked bag with our ticket, yet when we went to check in, we all were charged $30 PER BAG. They don't honor any of the things they promise, and it ends up costing you more in the end. Lesson learned Priceline. I will never use you again, and I will make sure no one else does either.

Operate very deceptively and some would say fraudulently. For factual example, I recently booked a "4.0 Star All Inclusive Hotel - Express Deal" for Puerto Vallarta for 5 nights in May 2018. I paid for it, received confirmation and decided to call the hotel to verify the reservation - good thing I did! The hotel (Sheraton Buganvilias Resort) informed me that this reservation was NOT made for an "all inclusive" stay - it was for room only. Priceline.com deceptively advertised as "All Inclusive", took my payment and would do nothing to clear this up when confronted.

I bought two Air Canada tickets to Osaka from Priceline. Osaka airport was flooded due to the biggest typhoon in September and accordingly, our tickets should have been refunded. We didn't hear back from Priceline about whether they would refund / reschedule the ticket and Osaka was our first of many destinations. We contacted Air Canada and they said they can't do much but refund the tickets. They said they cannot refund us directly and must refund the money to the travel agency (Priceline). So we said ok. We contacted Priceline and they said they cannot help us because we contacted Air Canada. Then, they said their finance office will refund the money to us when they get the check. Now, Priceline took the check from Air Canada and deposited the check in 2nd week of October according to Air Canada. However, Priceline insists that they never found the check and cannot therefore refund us the money.

Priceline's Website clearly stated the reservation could be cancelled within 24 hours, called and tried to cancel and was told their policy was one night's rate if cancelled within 72 hours of reservation, despite reserving <24 in advance. They make their money by hoping the consumer won't read the fine print, only the large print stating a half truth.

I had the exact same issue as the person (Andrew) just before me posted. Here is the exact post and the exact same problem we experienced except I booked in Halifax instead of Toronto: I looked over Toronto hotels online using the Google map and found that Priceline offered a price about $10 below the others. All prices were listed in Canadian funds. I selected Priceline and was re-directed to their site and still all prices were in Canadian funds. I filed out payment with a credit card and was sent a confirmation.

I looked over Toronto hotels online using the Google map and found that Priceline offered a price about $10 below the others. All prices were listed in Canadian funds. I selected Priceline and was re-directed to their site and still all prices were in Canadian funds. I filled out payment with a credit card and was sent a confirmation. Only after returning did I discover that they had charged me in US dollars rather than Canadian dollars, making it now about $60 more expensive than other online companies. I contacted Customer service and they forwarded me the contract copy where it does say I will be charged in USD. My complaint is that it was advertised for the same dollar amount clearly in Canadian currency. Even now if you go to their site from links they list prices at C$ that they then bill as USD for the same dollar amount. This is bad business practice if not illegal.

I had booked travel through Priceline and despite trying to cancel my reservations in advance and even talking to someone on the phone they claimed they could not do anything for me "just like other companies." They claimed they tried to get a hold of me but I have nothing. Do not waste your time, their customer support is worthless and everything seems to be your fault not theirs.

No room to move about! Go around Bouncy Beds~ Queen/double. Twin sofa bed. Luggage "door" = getting to bathroom! Remote incompatible w/ TV. -5stars. Entirely not what I expected for my family! Not kid friendly!

We were in Oklahoma City and our flight was cancelled last minute around 9:00 PM. So to ensure we had a place to stay for the night, I went to Priceline.com. As I am trying to book us a room, the room rate was listed at $70 per night. So as I am booking I notice when I go to pay the price is now $93 plus tax. So that late I booked it. Then when we get to the hotel, I find out their rate is $60 per night. So I say “lowest price guaranteed “ slogan is false advertising. I thought I was booking through hotels.com but somehow got switched to Priceline. My first and last experience with them. Do not trust this business!!! I would give them a negative one star but it won’t let me. Has to put one star. :(

My first time using this website. I use lots of different websites as I travel very often, and never had any issues. This website is problematic and if I may say scamish and I will explain to you why. I booked a last minute trip to Madrid last week and I got pretty much same prices as other website for this hotel called Eurostars Central. This is the thing: when I booked on Priceline, it gave me an option. "Limited offer for a room with terrace" for almost the same price as a double room, which I took.

I reserved a room and purchased the trip insurance. This "insurance" is a joke! I called to cancel the reservation 4 days ahead of the trip due to a change in plans. Priceline told me that my trip "was not eligible for cancellation" even though I paid the money for the trip insurance AND canceled well in advance. They told to call the insurance company. Yet another joke. Basically told me the same thing. So my question is why offer the insurance if it doesn't do what they say it will?? This is two times in a row I have been screwed by Priceline. The first time they canceled the room I paid for In advance due to "overbooking." Problem there was I didn't know until I drove almost 7 hours to the hotel only to be told by the front desk. Now this?? I have used Priceline for years... No longer. I'm DONE! I'd give it a zero star if I could!!

We tried to book a jacuzzi suite at Days Inn Regina Airport through Priceline. During the checkout process on Priceline, our booking was switched to a regular room at the jacuzzi room price. Feels like a classic "bait and switch" tactic to me. Will not be using Priceline again.

I contacted the customer service office regarding a hotel reservation that stated incorrect information regarding the hotel's pet policy in comparison to the hotel's website directly. In short, Priceline booked our reservation for a pet-friendly hotel and a non-pet-friendly hotel - putting us in a situation that we would not be able to use our reservation at all. They refused to request a refund on our behalf. I spoke with an agent initially that could not understand the nature of the issue (due to a language barrier) and I asked to be transferred to a Manager. They told me it wouldn't do any good as I would just be told the same thing. Then they transferred me to another agent instead of a manager, wasting another 20 minutes of my time explaining the situation over again.

Had a horrible experience booking a rental car through Priceline. I went on my honeymoon and rented through Priceline from a company named Executive Car Rental in Fort Lauderdale, FL. When we arrived, no airport shuttle came as promised. We needed to jump on another shuttle from a car company nearby. When we arrived at Executive, we found out that the business was closed permanently. We were not notified by Priceline or the company. My wife and I spent 2+ hours last minute searching for a rental car company with available cars.

We just moved to Florida last April. We are from Boston and my grandmother passed away suddenly so we figured it would be more affordable to rent a car for myself, husband and 2 kids to drive straight through to Boston from Orlando. I got a decent rate for what we needed and made sure it was unlimited mileage. We went through Priceline and the car rental place was called ROUTES located in Orlando which is 45 minutes from our house.

Don't use the Priceline.com, better use Booking.com. HI all, don't plan your travel via Priceline.com, they are cheating the customer, better use the Booking.com (had good experience). Currently I am facing the billing issue. Even they are not ready to give the VAT/TAX receipt for my travel or refund the cheated amount of (Taxes and Fees) 168.75 GBP. Below mail from Priceline.com.

I recently booked a trip to Vegas for work. Two of us were put in charge of this and accidentally double booked. Luckily for me so I thought Priceline said clear as day I have 24 hours to cancel the reservation. Upon trying to do so they claimed that I signed up for a special price that didn’t allow me to do so. I could go back through the exact same way and get the exact same results saying 24 hours to cancel and got the exact same price. They refused to reimburse me for the hotel. Just to add salt to the thread I will say the checkout experience was horrible. Their website is sloppy and slow and hard to get anywhere with. Please be advised before touching them for any transaction.

I booked a hotel through Priceline, the hotel was Villa Florence, San Francisco. And the hotel at the time of checkout they charged $38.76 extra in the name “Facility Fees”. This was an utter surprise for me because when I bought from Priceline it was no way mentioned anywhere. And also there was no parking in the hotel and for that I had find a different parking lot which was a bit far from the hotel and paying $31 for the parking of one night.

I had a flood in my home and needed to move out immediately with my children. I called over a dozen hotels and they were all booked. Finally, one hotel clerk told me that his hotel was booked but he found another hotel that had a vacancy. I provided my credit card information and booked a room for four nights at a cost of $900. The clerk provided the phone number of the hotel where he made my reservation and when I called the hotel they told me that they were booked. I could not believe it!

I used Priceline to book the Clarion Hotel in Sharonville, Ohio for 8 nights. I left after 2 nights, turning in my keys to the front desk and informing them I was checking out. I asked for a statement from the hotel that I checked out early. They refused stating Priceline would send me something. Needless to say I didn't receive anything and am now being overcharged $321. My credit card company found in their favor because I had to documents to support my claim. Don't let this happen to you. DO NOT use Priceline. I never will again. It was my first and last time.

Under no circumstance should you do business with Priceline. It is documented on their website that consumers will save money by using their website, which is incorrect. In fact, based on personal experience, you will pay more money utilizing Priceline than if you do business directly with the hotel. When this issue is addressed with representatives of Priceline, the company refuses to make price adjustments or honor the lower price offered by the hotel.

I booked round trip air to Rome for spring break in 10/2018 for the following March (2019). I got an email that the tickets were confirmed. Later I got an email that the flight times were changed so I went back into the reservation and re-picked seats for my flight. All the flights except one would assign me a seat and site said seat assigned at check-in. The flight were the new revised time. At no time did Priceline say must call to confirm flights.

Buyer beware!!! I decided to book my Disney hotel reservations through Priceline to save a few dollars...big mistake!!! After weeks I was waiting for the confirmation from Disney but they never received my info. I called Priceline only to find out they never transmitted my info to Disney so I now had no reservations despite having booked and paid weeks ago!!! Now most hotels are booked up and prices are super high. I spent hours on the phone with Priceline, and was asked to be transferred to a supervisor but they refused to fix it or do anything to help.

I took a chance and booked a hotel with Priceline Express deal. Hotel was in horrible location, noisy train running by, the room stinks of disinfectant, hotel looks nothing like the website! OLD AND DATED.

I made an reservation of car rental to San Juan earlier this month. The reservation I made on Priceline in total is $160. However, the rental car company SIXT charged me $184, and said that the extra money are taxes. However, the Priceline price should include all taxes and fees as they claimed on their website. I called Priceline twice to complain about this extra fees charged. After reviewing, they told me that the SIXT charge is valid and the Priceline price is "JUST ESTIMATE". I won't book again from either SIXT or Priceline.

I booked a flight and had to cancel due to a hospitalization. They don't care the reason, the second you book, you are basically signing an oath in your blood. The lady also seemed to be very frustrated with me and not wanting to help. Just kept repeating the same spiel. They wanted to charge $500 on top of the $360 I already paid to exchange dates. Greedy company who couldn't care less about customers. Never again.

Priceline is very misleading it misinformed. I booked a room that ensured was pet friendly. When I arrived the property informed me that they were not pet friendly. My room was nonrefundable. I contacted Priceline and they thanked me for informing them. No apology. No compensation. And my dog is sleeping in the car in 32 degree weather. Very unprofessional.

Needed to cancel hotel immediately after booking. Agent was useless and kept repeating the fair was nonrefundable. I'm shocked this company is still in business. Wish I had read these reviews beforehand. Go with competitors that have common sense refund policies.

Priceline will send you a coupon code to get a "deal"? What they do is add to the taxes so you end up paying just as much or more, totally deceptive. If you get a deal on a nice hotel room 3 stars or more, you may pay 25-30 dollars in taxes? I have used them because sometimes they are the best deal but I am going to stop because of these practices.

I booked 2 rooms for the weekend with the understanding they could be canceled 24 hours in advance which I had to do because of a change in travel plans... at Christmas. They charged me 60% of and refunded a very small portion of the money they stole from my bank. Thankfully my bank agreed that these are con artists. STAY AWAY.

When we arrived at the Tampa airport with a Priceline reservation for a car the rental company had no car to rent us as agreed. Priceline refused to help us find a solution. We have a documentation trail to prove the same. We wound up going counter to counter to find a car we could rent which cost us $300 MORE than the unfulfilled (RENEGED UPON) reservation. We spent two hours explaining to Priceline the chronology of events and we were met with scripted stonewalling as we asked to speak to manager on manager. I asked for a call back from an officer of the corporation because the company was numb to problem solving or even critical thinking.

I took a trip to San Diego and booked a rental car through Pricelies. I mean Priceline and they charged me for two days when I only booked it for 1 day because they said they go off a 24 hour clock even though I had the car for less than 24 hours which they could have easily confirmed with the rental company if they had any type of customer service skills. Plus they never told me about the $150 dollar security fee for the rental so I had to put a $400 dollar security deposit on my debit card which really pissed me off even more because I had to have the rental to get around. I personally will never use Priceline again and it's no wonder they are not accredited.

I booked a room for my son for 3 nights at a hotel through Priceline. I didn't do the actual booking, but my card was used with my permission. He does not have a credit card, which is why we used mine. When he went to check in they would not let him without a credit card, although the room was paid in full. They needed a card for "incidentals". We tried to get them to let me give them a card number over the phone, but they wouldn't and they also wouldn't refund the charge, even though it was within an hour of the booking. This site is all about getting money and do not waste time or effort on customer service. If I hadn't been sick in bed I could have gone there, but they will do nothing to accommodate! I will tell EVERYONE to never use this site!

I booked a hotel room in Las Vegas for 3 days and the room price is $51.99/Night. For 3 nights it is $155.97. Tax and fees is $20.88 hence the total is $176.85 paid in full using my credit card. Due to health issue I was unable to travel and I cancelled the booking the day before check-in. Cancellation policy is 3 days prior to check in will incur my first night's hotel charge. So they have to charge me only 58.95 (First night hotel charge) this including tax and fees. But they actually charged me $73.87 as a cancellation fee.

So I'm driving long distance. Needed a room to crash out. Found a place on the Priceline site. Booked the room. When I got to the place they said it'd be 4 hours before I could check in. But I need to sleep. That was the whole point of getting a room. Priceline had already taken the money from my account. Would not return the money or change reservations to another hotel of the same company. Basically left me sitting on the side of the road. Keep in mind I made the reservations sitting in the parking lot of said business. So 5 minutes had passed and they wouldn't refund or exchange rooms. That's completely insane. Never again will I use Priceline off bad business ethics. Left me completely unhappy and screwed with no options.

The Priceline Website automatically filled my travel info but listed my name twice - once using my middle initial and once not- instead of my husband's name. I did not catch the error until a few days before the flight. Priceline would not correct the name and made me purchase an entire new ticket (through the airlines directly) at a triple the price of what I paid. They would not provide any assistance in assuring that the flights would remain the same. Although the airlines refunded the unused ticket, Priceline refuses to compensate me for the difference paid - over $2,000. It was their error!

I bought two airline tickets using my Bank of America credit card (Visa) for a total amount of about $2,600. Immediately after completing the booking, I received two notifications; one from my bank that said a suspicious transaction was detected and asking me to go online and confirm. I did that. The transactions changed from declined to pending. The other notification was from Priceline telling me the purchase didn't go through. This I assumed will be rectified, now that I have confirmed with my credit card company that the transactions are not fraudulent.

I made a mistake this morning making a reservation @ Hilton Daytona Beach Oceanfront Resort thru PRICELINE.COM. I accidentally made a reservation for tonight (12/20/2018 ). I was trying to make the reservation for (12/27, 12/28, 12/29). I spent 2 1/2 hrs on the phone with Priceline, got disconnected twice, finally got someone who told me they couldn’t help me. The Hotel had to do it, talked with their Supervisor got the same answer, talked with the Supervisor’s Supervisor and was told they couldn’t help me. That I would have to talk with the Hotel, IN ADDITION I also couldn’t talk with anyone else.

I booked a hotel on Priceline and was double charged for the room. I have called and spoke with multiple customer services reps to be refunded the $400 that I have been overcharged. I have requested to speak to a supervisor and simply passed to another customer service representative. It has been 6-7 weeks now and I am still awaiting my refund. I also requesting price match from their price match guarantee and they refuse to do so. I will NEVER use Priceline again.

My experience with Priceline was disgusting! They refused to make a cancellation on my reservation even though there was a medical emergency. My niece was potentially dying in the hospital and they still refused to give me any refund! I called about 8 times and every time they had some different excuse going for me until finally I just gave up and could barely afford the drive up to MN which I was going to use for the refund money for to visit my 10-week-old niece on oxygen in the hospital. Truly seeing how they care more about keeping their money over giving a refund for a medical emergency to visit a little infant in the hospital just shows me how diabolical and disgusting Priceline really is and I advise everyone to go through a different agency.

Booked a vacation bundle to Punta Cana. Entered Punta Cana and the hotels appeared. Choose one, then was taken to the next page, your flight, which was flying into Punta Cana as one would expect. Hotel says clearly on their page, airport shuttle. I contacted Priceline to ask if we needed to contact them prior to arrival so the shuttle would be there. Well, Priceline contacts the hotel, there isn't a shuttle. Okay so now I have to book transportation. I go online to do that only to find that the hotel is almost 5 hours away!!! Transportation over $900!!! Never disclosed how far under the "hotel location" description. I contacted Priceline, asked for a supervisor and was told that there's nothing they can do! Never had a problem using them before. Will never use them again! Will be filing with the BBB.

Price of hotel went down on Expedia.com. I attempted to contact Priceline by phone but was unable to get through to a human. I chatted, but Priceline employee claimed price on web was different. I offered to send email as well as screenshot, but she said there's no way to do that on chat and then she just ended the chat.

I don’t feel Priceline should ever be used to book a flight as there is no way to change the reservations. The service is terrible. I have use them to book hotels and almost always I would’ve done better booking them directly.

I wish I can rate zero but the option is not available. I have booked air ticket through Priceline. My trips having till back and forth I have called the customer service to check the possibilities of cancelling my ticket. The agent clear said the possibilities. After having the talk I told her, I will call you guys once I confirm about the cancellation and will get back to you. I asked her to send whatever she told me through email. She cancelled the ticket and send it in email. This whole thing happened on 12/16/2018 and I called them again after seeing the email. After the discussions and discussions, they said they can't do anything about and will review the case in 2 business days and get back to me.

I booked an automatic transmission car for a trip to Chile. When we showed up in Santiago, the local rental company said that in their system, the reservation was for a nonauto transmission and no automatic cars were available. We were screwed! Priceline transmitted the info wrong! Ended up driving stick shift for the second time in my life in a foreign country which was terrifying.

In planning my trip to another state I searched for pet-friendly hotels with a good rating and reviews within my budget. I found Baymont Inn and reserved my room with Priceline. I even chose to pay for my room in advance. After driving nearly 8 hours and arriving at the hotel I was informed that they were not longer pet-friendly and hadn't been in over a year. The person at the front desk call to have my money refunded. Priceline agreed to refund my money within the next 24 hours. I had to find other lodging in the raining night. If I didn't have extra funds in my account, I would not have been able to stay anywhere until that refund was made. I as Priceline to refund me the difference in the lodging amount of $36 for the two nights. They refused, I was told they could not refund anything other than what I had paid. This could have been a more serious situation.

Booked an express deal. Made a mistake selecting a wrong departure. Called right away to fix it. Priceline would not do anything at all. Their response was “too bad, you booked that kind of ticket”. I travel a lot and I have been their customer for many years but Priceline doesn’t care about that. They just took the money and that’s it. Never book an express deal. CheapOair is as easy to use for the same price.

I recently booked a three day trip on Priceline express. In error I put 2 guests vs 3, I quickly realized my mistake and called hoping the hotel could accommodate 3. Turns out they couldn’t! Priceline had the power to help me as they purchase the block of rooms themselves and they were like, "Too bad. You know the rules when you book." I explained that I did not want my money back (I would even pay extra). "Just please move me to one of your other properties." This request was made two weeks before the trip. We are heading to our hotel this Friday with one (king bed waiting for us). I am beyond pissed with their lack of compassion. I have used Hotwire for 10 years and One time I had to cancel and they were accommodating. It’s just amazing how customer satisfaction means nothing to them! They suck!

Horrific! I am still trying to get a refund back from them for a hotel night stay that I didn't want. They make hotel stays look cheaper by adding dates in that you don't see right away. I thought I was booking for a certain date to get a cheaper rate but it was actually not for a week later! They refunded me, but I never got the refund back in my PayPal account -- they told me it would only take a day -- well 6 days later I am still fighting for my refund. SICK OF THIS CRAP.

Made a car rental reservation for Thrifty through Priceline. Estimated cost was $340. Picked up a car and actual charges were $482. Called Thrifty and they said the $482 was the pricing provided to Priceline. Called Priceline and they said the $340 was only an estimate. I've rented probably close to 100 rental cars over the years and this is the first time actual charges were different from the reservation. No more car rentals through Priceline for me.

Room was falsely advertised as 60% off of regular price. In other words, it was advertised as a $175 room offered for a bargain price of $70. After I clicked to purchase the room for two nights, I found that it was from a second-rate motel with rooms starting at $60! ($10 cheaper than my supposed 60% discount.) I immediately called Priceline, but they refused to return my money, even after lengthy explanations to a supervisor. (I also had screenshots of the false advertising.) The motel was too bad for me to use, so all the money was lost. BEWARE!

Twice now I have booked through Priceline and was given a rate for a room and when I got to the hotel their walk-in prices were way cheaper! It is noted on the itinerary that if I find a better price Priceline will refund 100% of what I was charged within 24 hours. I booked at 5 pm and contacted customer service around 10 pm when I checked in to tell them about the price difference. They refused to give me a refund, cancel my reservation or even credit me the difference. I travel for work and have faithfully used Priceline but NEVER AGAIN! I’m filing a complaint with the BBB and spreading the word to not ever book with them!

You guys suck, and you all can kiss scum. They was very rude, not helpful, scammers, fraud and never again will I use them. They hung up on me twice, worst experience I’ve ever had in my life. A rip off. I have nothing great to say about Priceline whatsoever.

We recently booked a hotel through PRICELINE. The room booked and paid for was not provided by the hotel. After returning home, I contacted PRICELINE about the issue. (1) I was on the line with the first agent for about 45 minutes. After a lengthy discussion, she stated she was going to research the issue and to hold on. About 30 minutes later, the line was disconnected. (2) I then called back and started anew with the second agent. After a lengthy discussion, she said she would contact the hotel to discuss the issue and email me the resolution. No response.