Priceline Reviews

I spent over 3 hours of my day today on the phone with Priceline trying to simply change the time of an existing flight. The majority of my time being spent on hold...30 mins at one point! They agreed to change my flight for a ridiculously expensive fee of which I was forced to agree to only to then tell me that the flight couldn’t be changed at all! This is obviously absurd! For the amount of time they took from my day I should charge them!!! Never again will I use Priceline for anything! I strongly recommend no one does!!!

Priceline can be deceptive and misleading. I wanted to stay in a specific area in Orlando, so I looked at all of the 3 1/2 star hotels in that area and decided I would be happy with any of those. So I submitted a bid on 3 1/2 star hotels in that area. Priceline accepted the bid; however, they gave me a 4 star hotel that was less desirable (6.7 customer rating) than any of the 3 1/2 star hotels (all 8 customer ratings or above).

I booked a hotel in September for a trip I would be taking in March, paying extra so I could adjust the dates if necessary. To make a long story short, I need to adjust the dates, make it one day shorter, and I can't. Only no one will go straight out and say I can't, instead I have spent the past 2 hours going round and round, unable to make adjustments on my reservation and unable to cancel it. I will NEVER use Priceline again, and will urge everyone I know to never use it as well.

I booked a hotel for 6 nights and was very happy with the price etc also knowing it was NON REFUNDABLE, as I checked my credit card as soon as the booking was confirmed I saw the price had increased from $550.00 to $772.00. I immediately went back to the Priceline site and checked it again only to suddenly think that just maybe they had charged me in US dollars and not AUS dollars, that is exactly what had happened. So I then got on a Priceline chat and explained the problem as I would never have booked it at that price. The person said I would have to call Agoda to deal with the problem, something to do with their booking partner, I did not really understand and the chat ended rather quickly.

PRICELINE Dispute for $679.98 June 21st , 2018. RE: Priceline.com Reservation #**. Please do not use Priceline – they are ANTI-Disabled Veteran and fraudsters. Why? Our Initial United Airlines Flight # UA5822 ABQ-LAX, departing at 1:00 pm was delayed over 2.5 hours. Which means, we would miss our connecting flight in Los Angeles which was scheduled to arrive in Monterey at 4:35 pm. The only alternative was to arrive in Monterey, CA at 12:00 midnight, but the car rental company closes at 10 pm. Which would have left my husband, a VA Rated 100%, disabled veteran, stranded at the airport, suffering in extreme pain.

Do not use Priceline!!! Their express deal is the worst. The price is not cheap at all, I found the same price on the hotel website. The map provided for possible hotels is huge, including the next town! And the hotel that I got was there! When I was searching for hotels, I entered 3 people. But when the reservation got confirmed, it only said 2 people. So now the hotel will charge me an extra guest fee for the extra person. I have to pay for 30 euros one way to get to the airport, because it’s too far, there’s no shuttle to the airport. I requested for a cancellation of my reservation which is 3 months away, but they did not allow me to cancel. I will never use Priceline to book any hotel reservation anymore. I learned my lesson.

After extensive research for a vacation package to Tulum, we found a great deal on the Priceline website. We were very excited to be booking a 60th birthday celebration. We paid to upgrade and booked a Jr. Suite Oceanview with double beds through Priceline, as it is me and my sister in law staying in this room together. When the itinerary was emailed, the room type noted was "Jr. Suite Garden room King", which is not what we paid to upgrade to. I called Priceline right away and the rep said that yes, he in fact saw that the room we booked and paid for was in fact not the room type that they provided. He took a lot of information and promised me that this would be taken care of and they would fix the problem. I was going to cancel the reservation and book somewhere else, as they had a 24 hour cancelation. He assured me that I didn't need to do that and it would be taken care of.

I tried to cancel a reservation for a hotel after two days of making the reservation. The cancellation was placed almost two weeks prior to the reservation. I was notified that the reservation was non-refundable. I spoke to the hotel specifically and they were willing to cancel the reservation but Priceline was not willing to refund or credit for the cancellation. Worst business practice! Don't waste your time or money on Priceline.

I booked my flights with Priceline in December for a trip in MARCH. I paid an upgrade from Basic to Economy with allows seat selection and first checked bag, it was about $30 a ticket extra. I selected the seats the day I booked in December and they show on the itinerary as "requested." I called to verify seat selection and was told that seating must be confirmed with the airline and to contact United. United told me the only seats available together are row 37! When I complained, they told me to contact Priceline for a refund on the bogus upgrade for seat selection. Priceline says the airline has the power to change seat assignments.

I'm so disappointed in Priceline and their scam tactics. Nowhere before my booking did it show that the price was in USD, and it assumed my location right away was Canada so I figured it was CDN dollars. I looked very carefully on my screen to see anywhere if it mentioned the currency and it didn't. Even when it showed the total before clicking confirm booking did it mention it was in USD. I guess I wasn't the only one who has been scammed by these con artists. Also, it said in a headline that it was going to bee FREE CANCELLATION to only find out after I had confirmed when I tried to cancel my booking because of their CON TACTICS that it was only specific rooms and not the one I selected. So if I wanted to cancel, I would be charged for the hotel's first night.

I was excited to book an upcoming trip, and was browsing the Priceline website in CAD. At some point, this changed back to USD without my noticing. On their confirmation page they do make note that the currency is in USD, albeit in fine print, in light grey against a white background. Had I noticed that, I never would have booked.

I was trying to book a rental car with Priceline. First two times I got kicked out and in the "My Trips" page I have 2 "Failed Bid" car rentals. I have no clue what this means. But the third time it happened, I gave up. I booked a different rental car. Then, after getting a confirmation and all... I see I have two rental cars booked. I contacted customer service about their error and I was told that there was nothing I could do and that I received confirmation. Confirmation that I never received. Not through email, or through the site. Priceline couldn't care less. Then, to make matters better... the chat rep ended the chat on me before we were even done discussing. Greg was the rep. He's terrible at his job. Bad experience, not booking through Priceline again. I'm out $381.52.

I booked a flight from DFW to Charleston NC to depart at 11:30am and arrive at CLT Charleston at 3:55pm. The flight delayed until 2:40pm, detoured to Memphis TN to depart at 5:59, then arrive in Charleston at 8:45 pm, 5 hours later than my original flight. Very discouraging, and very tiring, and very annoying! I was so exhausted, and the next day 2/22 was my birthday. Here we go again, Feb 25th, I was suppose to depart from Charleston NC at 4:35, time changed to 4:10, now delayed again to 5:50pm, to arrive on Dallas at 8:20pm. I'm just saying, get it together please, these changes can throw off the whole trip, which makes for a very unhappy traveler. It will take some convincing for me to book on Priceline again, or fly American Airlines again. Thanks but no thanks. In God we Trust, Amen!

Visited Chicago for a funeral over the weekend, booked a room via Priceline for the W Hotel downtown. I’ve heard people rave about the W and how luxurious it was, close friends and family rent rooms from this hotel when they visit MN. Well, we decided to see what the hype was all about during our Chicago visit and it’s not all that I’ve read and had been told. I’ve stayed in “non-luxury” hotels that treated their customers like they were luxury. The room we booked online with Priceline was not given to us when we checked in which was a lake view room.

You may think you are saving money by using Priceline, but if any issues arise you'll spend more in time and money than if you went direct to the hotel in the first place. Plus, some hotels will price match. Using a site like Priceline is good to get an idea of price points, but call or email the hotel directly instead of booking with Priceline. Priceline's customer service is non-existent and their refund policies are a joke. I admit I made a mistake in my booking, but I noticed right away, called the hotel first and they said I wasn't confirmed in their system and to call Priceline. Then called Priceline and Priceline said even though I wasn't confirmed by the hotel I was confirmed on the Priceline side so would need to pay $80.00 to cancel and re-book and they had no other options.

I booked a very nice hotel in Baton Rouge for two nights through Priceline's Express Deal. There was nothing stating which hotel it was to be (of course) so I could not know that the hotel they chose for me charges $25 extra per night for VALET parking, no self parking allowed. No warning. So when I "chatted" with a representative nothing I could say about this lack of information could convince her to help me at all. I offered to get a different hotel, but no. There's a contract, PERIOD! No true apology, just patronizing "I understand, but..." So now I’m stuck paying an additional $50 that was not warned or disclosed. Forget Priceline. They have your money and they DON'T CARE. I will never use them again.

Called within an hour of booking with a better price and was told they would not honor their best price guarantee. Pushed it on the rental company and each person that got on the phone was as rude as the next.

I have booked my rental car to pick up from Boston, MA to drop off at Manchester, NH. When I modified my pickup time in Priceline app it changed the drop off location back to Boston, MA without notifying me or prompting to ask me if I am ok with that. I picked up the car from Boston, MA and drove to New Hampshire to find the drop off is in Boston, MA. I called and spoke to Customer Service who blamed me for not looking at the fine print. No respect and no concern about customer time or money. The response from customer service was not at all satisfactory. I was a loyal customer with me and my wife monthly travel bookings and this is my last one. THANK YOU PRICELINE. YOU LOST ONE OF YOUR LOYAL CUSTOMER.

I booked my hotel on a Saturday almost 2 weeks in advance. I decided to cancel the reservations on the following Monday. I purchased trip protection for the very reason I never know when something causes my plans to cancel. First off, they asked me why I'm canceling. I tell them it's a personal matter and they pressed on asking what it was specifically. I told them a friend passed away. They put me on hold for almost 4 minutes and came back to tell me I had Allianz insurance, that the hotel would not honor a direct refund so I had to call the insurance company.

Priceline has the worst CS dept! We booked a package deal, airfare and hotel. I called Priceline to check something on my reservation and they tell me, "Our apologies your hotel did not confirm your reservation but we still have airline tickets"? Yes we still have air but No hotel and they were never going to tell me. Unreal! Prices have went up significantly since we booked and now we are screwed! They said our air is not refundable and have no problem giving me back my hotel money but would not reimburse me for the price difference. Since hotels went up.

RIPOFF FLIGHT FROM VEGAS TO HOUSTON. BE AWARE! First time and last I will use your airline. I was charge at the counter $165 for 3 bags, my option for me and my family was to not get in the flight. Your counter employee was rude and she called her manager who was even worse. I told her I was not going to book another flight with you and she said, OK! No empathy. My perception is that you do not care about my business. On top you are willing to leave a family with small kids in an airport with no empathy. I came back to Houston swallowing my frustration with no water because you do not even give a glass of water. An airline like yours can make a national contract with a water company for less than $ 0.10 a bottle.

I took my parents on an airboat tour. We looked on Groupon, and saw the deals for the larger companies, but I wanted something a little different and less mainstream tourist (if that is at all). Great services and great flight bookings services. Reserve your tickets and get awesome deals.

I would not use Priceline again. I reserved a hotel for a weekend under the understanding that the hotel was "pet friendly" as that was what it stated on the "Amenities List". I called the hotel a week before our reservation just to inform them my small dog would arrive with us. The hotel reception informed me they did not allow animals that were not service animals. A little too late to cancel and re-reserve a different hotel. I then had to make separate accommodations for my dog. I called Priceline by Googling their phone number as it was not easily found on their website or application. After calling the number found on Google, I have then transferred to Booking.com automatically who was unable to help solve my issue with my reservation as the reservation was made through Priceline! Highly disappointed with PRICELINE. I WON'T USE THEM AGAIN... Horrible business practice.

Buyer Beware: I booked a 3.5 hotel rated hotel via Priceline and was given of example hotels and was provided a hotel that received terrible ratings on Trip Advisor, which is a very fair way to review trip and hotel reviews. Every review of the Sawgrass Grand in Sunrise Florida has terrible reviews and do not feel safe staying there myself let alone with my wife and daughter. I was willing to pay more to change the reservation or receive a comparable hotel based on their examples of hotels and only got the operator to provide me with her script before telling me the reservation could not be changed or cancelled. Do Not Use Priceline. They will take your hard earned money and their hotel ratings are not anywhere close to being within this universal.

I only had a problem with the fact they wouldn't dispute the first night at the hotel on my behalf that I cancelled because the room was unlivable for me. While the hotel cancelled the rest of the nights for me, they initially didn't do the first night even though I did not stay at the hotel. I did find customer service at Priceline professional but unwilling to work for me even though the hotel they presented on their website did not look like what was offered to me. Poor representation of what they have to offer.

Booked a hotel. On the page is clearly stated I could cancel up to two days prior. When I tried to cancel 3 days prior, they said I couldn't. Then, when I started looking at my bill and looking at the room, I realized they were charging an outrageous fee on their "Special Deals" compared to normally booking it. Spent an hour chatting with customer service, who was useless. They literally told me no one in the entire company could fix my issue.

We have had two experiences within the last year that convince us that hotel staff do NOT like guests booking through third-parties, and demonstrate such by assigning poor choices of rooms - rooms that wouldn't be anyone's first or last choice. Months back, we had a week's stay and two rooms booked separately - one, for us and another for another couple - at Club Quarters, 17th Street, Washington, DC, and this past weekend, a stay at Best Western Plus, just outside of Austin, Texas. Both times, hotel staff checking us in commented that we booked through Priceline. When we made a face-to-face plea to front staff after checking in at Club Quarters for a room that wasn't so small, with something other than a view of a dark inner hotel bricked area containing a maintenance ladder and trash and pointed out that we were staying a week... We were told that we should think about that before we book next time and call the hotel directly.

You put the airport three letter code into location you want to rent and the dates and hit select. Priceline website takes you to a completely different rental location that you requested. Not recognizing this, you complete the non-refundable purchase and you lost your money. Priceline does nothing to refund your money after defrauding you or of your money due to their technical issue. This is pure fraud!

The hotels listed in express deals do not reflect what you get, a classic example of bait and switch. They call hotels 3 star that are not. Which of these hotels is not 3 star, Hyatt House, Best Western, Marriott, Holiday Inn or Americas Best Value? That's right. They include Americas Best Value in this grouping. Very blatant misdirection. Never again Priceline.

I would give them 0 if that was possible. I bought a plane ticket for an international flight through Priceline about 6-9 months ago. Due to airline decision, one of the legs had to be rescheduled for a different day and I could not make it. The airline said I could get a refund, but since I purchased through a third party company, I had to go through them. I called Priceline and requested a refund, they said, "Sure, we will contact Avianca and will get your money back." They also said it would take about 4-6 weeks. Fast forward about 6 weeks later, I never heard back from Priceline and then, Avianca calls me to reschedule the flight. I said, I already cancelled this flight, and Avianca said no I did not do it.

Booked Best Western Boca Fl. 1 room with a strong stench of mildew and Lysol. 2nd room strong stench of mildew. Attendant agreed to give credit since my husband is on a breathing machine and we could not stay in rooms with such toxic air. When attendant realized we booked through Priceline he said we would have to call Priceline for credit. Had to barge in on 2 cousins in their 80s. 5 calls to Priceline. After 45 minutes, and explained, they either hung up or disconnected the call. 2nd call the same. 3 more calls could not get through to Priceline. No answer. They treat their customers like garbage. Still disputing with Discover card after many hours on different days to dispute. We have a video to show we were in the hotel lobby where attendant thought he could give us the credit to leave.

We have tried to book air travel on over 10 flights and all show they are unavailable when we tried to book them. Yet they are still listed several days later, only to be again unavailable. Not trustworthy!

I booked a flight last May and added a rental car thinking it will be more convenient for me. They charged me almost $400 in taxes and fees for the car rental but after returning the vehicle the rental company showed only a charge of almost $300 for the usage (this is because the flight got delayed). So obviously I’m expecting a refund from them. I needed to get back the excessive charge from the amount initially billed to the amount of actual usage.

Priceline website lists a deal, but when you click into it the details change, I almost book the wrong reservation. I needed to pick up a car from MIA and drop it off at FLL, the search results showed what I wanted, but once I chose it, the details changed, I almost booked the wrong rsvp, would have caused a serious inconvenience and stress. When I called the 800-774-2354 customer service number, they pretended as if they were helping, but noticed the scam and hung up on me. They knew my number because an old rsvp showed up on their screen. Not doing business with this fraudulent company again.

We purchased 2 separate Norwegian Escape cruises from Priceline back in August 2018. The cruise took place on December 21st, 2018-December 28th, 2018 out of NYC. When purchasing the cruise, it said on their website that we would be given $75 on-board credit for each purchase. When we boarded the ship and enquired about the credit, we were told by the ship staff that they saw 1 credit but were not aware of the other one. The ship's staff helped us connect with Priceline representatives and we were told that the credit had actually been issued to us. We went back and forth between cruise line and Priceline and at the end Priceline admitted there was an error on their part and they would issue us a check for the amount of $75. We contacted them multiple times and were told the credit was being processed.

I booked a flight+hotel rate to the Hilton Garden Inn in Tuxtla Gutierrez, Chiapas. When I arrived to the hotel, my reservation with Priceline did not appear on their system, so I shared my confirmation receipt with the hotel for them to find out if the reservation was valid. Apparently, Priceline fare was not recognized by the hotel and my credit card was charged with a much higher rate than the one I already had paid to Priceline. Avoid Priceline, they are a RIPOFF!

Priceline employee actually took the time to look for a good price hotel for me. When I called HotelPlanner they said there is nothing in the area for a better price. A room for one night was 211 with HotelPlanner, the girl on the phone said there is no better prices. I called Priceline. They found me a hotel 100 dollars less than the HotelPlanner price. I will never use HotelPlanner. I will only use Priceline.

Priceline is Definitely not "Customer Friendly", and does not care about our travel or our service request. All they do is just copy paste response and sound worst than a robot. I would have appreciated if the agent looked into my issue, instead, the agent copy pastes the terms and condition agreement and says, “You agreed for it at the time of booking.” Never point out at your customer, we come to you seeking help and not to know what wrong we did. Anyways this would be my first and last with Priceline. I would never recommend Priceline to anyone of friends and family. This is a genuine review.

If you select an flight option that may include more than one stop (e.g. 0-2 stops) and says "May Include Overnight" you could end up with 2 back to back red-eye flights and not arrive until two days after you leave. This is despite the notice that the flight "may arrive next day." Priceline treats this as "may not arrive same day as departure." For example, if you book a flight out on a Saturday, you could end up not getting to your destination until Monday. Beware this intentionally misleading advertising and don't suffer my fate.

I booked through Priceline. This is my review on the hotel I booked through. Priceline said they have to take the side of the hotel over the customer. I had video evidence and that didn’t matter. Here's my review of Knights Inn Big Bear Lake. The worst place ever!!! No hot water no heat in 20 degree weather. Front desk lies and said the manager Rickie was out of town for 10 days. Come to find out the front desk guy was Rickey. I had a video of him saying if I checked out he would refund me for my 270 a night room.

Priceline ** sucks. They are so unreliable if you’re traveling the country on low income. Which I know you shouldn’t do, but my husband and I are trying to move away, start school, create a new life. And these guys will book you a dirty room with cockroaches if you take an express deal. The hotel they booked me was cheap old, dirty. Needles in the bed, cat litter in the shower, bugs in bed, they got in my food I picked up before I checked in before I could even eat it. They will not give you a refund unless the hotel agrees, but obviously a hotel that has bugs everywhere WILL NOT agree on a refund. Please do not use Priceline ever! Use @hotelsdotcom. They are reliable and will help you! ** you Priceline for doing this to me across the county!?? I wouldn’t even rate this one star.

They show you cheap affordable prices but they get you on the check out. They will advertise a certain amount you book it cause you believe you're getting a great deal till you click book it!!!! And all of a sudden your price just went up 300 dollars due to high demand??? Really!!!

I have used Priceline many times and had been happy, until yesterday. I rented a hotel through them for one night post cruise. We were knowingly rented a room with no hot water. I called Priceline to let them know that the hotel was shady and ended up being on the phone 2 hours and by the end of the call the rep was raising his voice at me and offered me nothing as far as support. Will no longer use them.

This morning I booked a flight and hotel with Priceline. When it prompt me to add insurance on my package I did. After my purchase was processed they informed me the Trip protection failed and I can’t get a return on the purchase. I have my reservation print out where it even states that the protection failed. How can you charge someone prior to informing them. Now they’re informing me my reservations are nonrefundable. What a waste of $500.

I booked two night hotel stay with my kids and I on Priceline. We drove 5 hours got to the hotel and they did not have our reservation. Priceline never sent it. Priceline caused us to miss plans we had set up to meet friends we haven’t seen in years. They refuse to comp us for the stress they caused us but, God forbid we didn’t show up they would still charged our credit card. How can they get away with charging us if they have not followed through on their part. The hotel luckily had 1 room left we got and when we did they charged us more than what I was quoted.

I rented a van through Priceline. On their website, it advertised a relatively new Dodge Caravan. The van that I was given was an older model, well used Volkswagen van, at least 10 years old. It wasn’t very clean and to add to that, midway through my stay the shifter knob broke, however I was still able to make it work. A week after returning the van I found a separate charge of $39 on my credit card. I called into the Rent-A-Car company Economy/A-1 car rental to inquire about the charge and spoke with John, the manager. He said the van was excessively dirty and that the $39 was a cleaning fee.

I just wanted to pass along information related to PRICELINE.COM who scammed me out of a rental car fee. After booking a flight to a close airport for a family funeral, I had to change my reservation to an alternate airport. After completing this, I went to cancel the rental car and was abruptly told it was non-refundable. When is a car rental nonrefundable? I only made the reservation 5 minutes before, and they hadn't even processed the credit card yet, but they refused to cancel it. They were steadfast in their decision, so I want to warn all of you who read this to NEVER DO BUSINESS with Priceline.com, or watch out if you do!

I recently traveled to Egypt and Paris from New York. We used EgyptAir for their non-stop service. Everything went according as planned until our Paris back to the USA. We were booked under Iberia, operated by Level. At the check-in counter, we were told we had to pay for our luggage. It would have been an easy thing for Priceline to note when we're making a booking that this airline charges for checked in bags. It wouldn't have come as a surprise. We would have paid and not thought about it. Being surprised at the airport that way was very very bad.

We booked a flight through Priceline and the flight was canceled, so we were offered a different flight through the airline. All set, right? WRONG. The first leg of that flight was delayed, such that we would miss the event we were traveling for, so we asked the airline for a refund instead. They advised us since the flight was booked through Priceline that we would have to go through them. They refused a refund and stated they were bound by the airline’s policy and since a later flight was offered (the not useful flight), they wouldn’t do so. So instead, we ended up booking another flight through a more helpful airline, spending more money on the trip. In the future, I will ensure we NEVER use Priceline again. There are too many travel services out there to treat customers poorly.

I selected my flight times (between 6 AM and 4 PM) and system flipped my flights. First flight was showing departing at 5:43 PM, arriving after midnight and then leaving at 6 AM in a flight that was supposed to be late morning/early afternoon departure. It showed correctly when I was to confirm details, but then sent me a completely different Itinerary with the flight flipped (I have screenshots before I booked to be sure.). Customer service was terrible and told me because I purchased an express deal, they could not make changes or cancel the flight without a fee. Should be no fee when the system screws up. Should have changed to correct flight I was given when I agreed to flight details. They refused but would cancel the flight for $15.

We attempted to schedule vacation for 7 adults flight, hotel, car rental. We were offered several flight options after making selections. We then received message, "SORRY not available." After changing and making alternatives SAME message appeared. We then called Priceline customer service for assistance, explained what was happening. Asked for booking assistance. Told unable to assist with booking via phone just keep trying. Why would online provide options that weren't even available. Have had this same experience in the past... DONE with Priceline!

I booked a room for the weekend of 1/18-20 2019 and used the express deal. After paying we were given the Country Inn and Suites by Radisson (which was not one of the names listed in the possibilities). We arrived, checked in and went to our room which was dirty and musty/mildew. The general manager was very helpful and understanding and in the end gave us a full refund. Priceline on the other hand was horrible. It took several calls averaging approximately 30-45 mins each with being disconnected 3 times to get someone to answer. I asked for a relocation and was told it wasn’t possible but no one could tell me why I couldn’t. I was left to find something on my own and Priceline could care less.

This people will charge you $30 extra for just changing the first name and last name reversed. But called to airline and it was free. I will never use Priceline anymore for my future trips. Not recommended.

I booked a 20 yr. wedding anniversary trip through Priceline. Here's the plan... 5 hr. early flight to Vegas (should've arrived 10:30 am Jan. 13th). 4 day, 4 night vacation at Harrah's on the Las Vegas strip. Happy 20th yr. anniversary. Here's the experience... Got to the airport and checked in at 6 am. Waiting in a quick line for TSA. Finally boarded the plane and sat on the plane for 2 hrs. waiting on de-icing. Ended up being sent back to the airport terminal because the flight got cancelled. Had to start all over again and get another flight to Vegas. Had to go through TSA a second time. Ended up spending the first day of our 20th yr anniversary celebration at the airport for 13 hrs. since our new flight wasn't until 8 pm.

I booked a hotel through their website for $45 in Orlando. When I arrived to the hotel I was charged $45 in Resort and Parking Fees which doubled the price of the hotel, I was there on business and just needed a place to sleep but if I had known that I was going to be charged double I would have booked a nicer hotel. When I contacted Priceline and voiced my concerns I was told I was made aware that the hotel may charge additional fees and there was nothing they could do. SCAM!!! I didn't mind that there might be additional fees it was the amount of the fees. They don't care and have lost my business and I will tell EVERYONE not to use Priceline.

My husband and I booked a room with Priceline. On the site we chose to get a room without knowing which hotel we would get. The only problem was on the right side on the screen Priceline showed seven different hotel brands we might get. On the left hand side on the screen Priceline had a map and three hotels marked on the map in a shaded area. Under the markings was a 'HINT" that told us "you will" get one of the three marked hotels. When we hit the final button we got a totally different hotel than one of the three hotels Priceline had told us we would get in the "HINT".

We bought a car rental with Priceline for St Maarten for Ford Explorer or similar car accommodating 6 people. We arrived there on January 2nd (Dollar car rental) and the representative said he could not offer a car that size for that price and it wasn't the first time it happened. He himself put me on the phone with Priceline. I spoke to a Priceline customer representative called Ken and he said he was sorry and we could cancel the reservation. I asked for a supervisor and Chelsea with ID number ** told me the website printing might say Ford Explorer or similar but the contract we filled up was for a full size car. She sent me the contract by email and there was no mention whatsoever of full size car

Priceline is awful. When trying to book flight, it all seemed like it was going through. Checked my bank account and money was taken out of it for the flight but I did not receive a confirmation email. Then, when you call to get help, they only have an automatic voice machine that does not help at all. Finally, I got in touch with an agent through online messaging but my money is still being withheld and they claim it should be sent back to me within a few business days. Not sure what the heck causes this website to be that complicated but you would think after all the bad reviews that they would get on top of being more accommodating. Never using it again.

Horrible customer service - I booked a flight that was re-booked w/out informing me first (original flight was canceled). The flight added an extra layover - which arrived 3 hours AFTER the last flight left... what?! I spent approx 8 hours total over a period of several days on hold/on the phone trying to resolve my issue - multiple times. The "customer service" agent said that they couldn't help me and said "have a nice day" and hung up - making me call again to be on hold for more time. I asked to talk to a manager and was told they don't HAVE MANAGERS?! Again - what?! I finally got a reasonable flight booked, but after a huge headache and not a single apology for the inconvenience. My friend I am traveling with booked with a different 3rd party-was immediately re-booked on a new flight, offered free seat selection and upgraded. I will never book with Priceline again - even if the flight is cheaper. Worst customer service of my life.

I recently booked a rental car for three months at our winter destination with Priceline because they gave me such a “great deal”. After traveling 20 miles via a $68 taxi ride to pick up the car where Priceline instructed us to, the rental agency said they would not honor the price at their location. After speaking with a Customer Service Rep and a Manager for Priceline, I was told by both that they could not do anything and I should cancel the reservation. Basically they hung me out to dry. Never again!!!

Be aware of the Flex Cancellation which shows up on Priceline! It is only valid if your arrival date is 3 days later than your booking. I wonder why Priceline still post Flex Cancellation when they see that your arrival day is shorter than 3 days? The issue is that I made a booking on Priceline on Dec 28th at 2:28 PM to stay at the Hilton Hotel San Diego. When I made the booking, the site showed Flexible Cancellation even though the booking was for Next day (as you can see as an example in the attached screenshot). Since I had made an error on the end date of my stay, I cancelled the trip after 20 minutes, however I was only given a partial refund since the customer service rep told me that the Flex Cancellation only applies if you cancel within the three days of your arrival date.

Please stay away from Priceline! They are scammers & will do anything to take your money. DO NOT DO ANY BUSINESS WITH THEM!!! I made a reservation for a hotel using Priceline; went to the hotel and they told they had no available room for me. I called Priceline to cancel & get my money back. Priceline refused to give me my money back; they told me it’s a firm policy. I ended up spending the night in my car because of Priceline. PLEASE STAY AWAY FROM THESE SCAMMERS.

The funny thing, I was about to take a picture, but I did not. I booked a flight yesterday at 7 pm EST WEDS. When booking, it said I had until one day later to cancel - fine print: you can cancel until 11:29 pm EST Thursday (yes this is more than 24 hours...more like 28 hours). I went to cancel - that button magically disappeared...it is not even 11:29 EST in NYC now...it's only 8 pm. MISLEADING POLICY ON CANCELLATIONS!!!

I had made a hotel reservation using Priceline. When I reached to the hotel they said there are no rooms available. In fact they were not refunding the reservation amount. Then I called the Priceline customer care service. After a long wait hour I was connected to the agent. Then anyhow helped me cancelling the reservation and insured me that 120% of the amount will be refunded back to my account for this terrible service. Eventually I got my money back but that is only the amount which I had paid for the reservation. Priceline should not make fake assurance to the customers which they cannot fulfill.

I was first misled by their website trying to book an hotel with shuttle service called given a discount code to rent a car because of no shuttle service and the code doesn't work. Called back and told they can do nothing for me.

I tried booking a trip in March with Priceline. Total joke. After about 20 minutes of trying to find a good hotel to stay at, I found one and was on to booking flights. I found one I liked and after clicking on it and starting to enter my information, I received a pop up stating that the flight was booked and to pick another flight... Found another one and proceeded again to enter my info... already booked. Pick another... Tried about 8 times. I found one that finally worked and after entering my info, it told me that due to popular demand, the price has gone up (almost $500 bucks!). Sounds scandalous to me. Ended my search after that. Went with Expedia. Booked right away with no problems. Save yourself the hassle... Skip Priceline altogether.

Booked correctly and the confirmation had an extra letter in my name which I was charged $ to change. Terrible service... I spoke to two supervisors and they refused to do anything about this issue. This is terrible and don't recommend them.

Book a room at $70. Ended up paying a $114 for the stay. I was in the hotel industry so I understand convention in room rate taxes but all said and done Priceline paid the hotel $73. The rest was all profit to Priceline. I have called to complain several times. Was told it was escalated to executive customer service yet have not heard a word from them. Over a 60% profit margin.

I booked a hotel for 2 nights in Kissimmee through Priceline. The room I booked was for a Deluxe King Tower Room with a mini fridge and microwave. When I received my confirmation, it confirmed that I was booked for a standard room. I contact Priceline the same night and was told in house reservations was closed for the night and to call back the next morning. I called back and waited on hold for 10 minutes while the reservation specialist checked with the hotel and was disconnected. Called back and after holding for an additional 20 minutes was told that I was booked in a standard room but could pay to be upgraded when I checked in if a room was available or receive a refund in 5 days "depending on my bank". It took 5 minutes for Priceline to take the money from my account but it will be up to 5 days to receive it back after they cannot honor the room and the rate they had available on their website that I booked and paid for. Unbelievable.

Priceline only "estimates" the taxes and government fees. Then they overestimate and keep the difference. This way they can actually collect three times the amount they actually say they collect for a service fee. "The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs." This is fraud. They lie and hide their own fees in official, government fees. I was told my fee to Priceline would be $5.66, but I found out they overestimated my tax and government taxes by more than $10.

We had a large group going to California. Booked 2 hotel rooms and airline tickets through Priceline. I booked 2 rooms because we had 6 people going, so we get up to the hotel and our two rooms were 1 queen bed in each room. Fortunately the awesome staff at the hotel was able to accommodate us. I also picked a hotel that had park and fly. Yet when we checked about that, they told us it wasn't included in the price. We were supposed to get one free checked bag with our ticket, yet when we went to check in, we all were charged $30 PER BAG. They don't honor any of the things they promise, and it ends up costing you more in the end. Lesson learned Priceline. I will never use you again, and I will make sure no one else does either.

Operate very deceptively and some would say fraudulently. For factual example, I recently booked a "4.0 Star All Inclusive Hotel - Express Deal" for Puerto Vallarta for 5 nights in May 2018. I paid for it, received confirmation and decided to call the hotel to verify the reservation - good thing I did! The hotel (Sheraton Buganvilias Resort) informed me that this reservation was NOT made for an "all inclusive" stay - it was for room only. Priceline.com deceptively advertised as "All Inclusive", took my payment and would do nothing to clear this up when confronted.

I bought two Air Canada tickets to Osaka from Priceline. Osaka airport was flooded due to the biggest typhoon in September and accordingly, our tickets should have been refunded. We didn't hear back from Priceline about whether they would refund / reschedule the ticket and Osaka was our first of many destinations. We contacted Air Canada and they said they can't do much but refund the tickets. They said they cannot refund us directly and must refund the money to the travel agency (Priceline). So we said ok. We contacted Priceline and they said they cannot help us because we contacted Air Canada. Then, they said their finance office will refund the money to us when they get the check. Now, Priceline took the check from Air Canada and deposited the check in 2nd week of October according to Air Canada. However, Priceline insists that they never found the check and cannot therefore refund us the money.

Priceline's Website clearly stated the reservation could be cancelled within 24 hours, called and tried to cancel and was told their policy was one night's rate if cancelled within 72 hours of reservation, despite reserving <24 in advance. They make their money by hoping the consumer won't read the fine print, only the large print stating a half truth.

I had the exact same issue as the person (Andrew) just before me posted. Here is the exact post and the exact same problem we experienced except I booked in Halifax instead of Toronto: I looked over Toronto hotels online using the Google map and found that Priceline offered a price about $10 below the others. All prices were listed in Canadian funds. I selected Priceline and was re-directed to their site and still all prices were in Canadian funds. I filed out payment with a credit card and was sent a confirmation.

I looked over Toronto hotels online using the Google map and found that Priceline offered a price about $10 below the others. All prices were listed in Canadian funds. I selected Priceline and was re-directed to their site and still all prices were in Canadian funds. I filled out payment with a credit card and was sent a confirmation. Only after returning did I discover that they had charged me in US dollars rather than Canadian dollars, making it now about $60 more expensive than other online companies. I contacted Customer service and they forwarded me the contract copy where it does say I will be charged in USD. My complaint is that it was advertised for the same dollar amount clearly in Canadian currency. Even now if you go to their site from links they list prices at C$ that they then bill as USD for the same dollar amount. This is bad business practice if not illegal.

I had booked travel through Priceline and despite trying to cancel my reservations in advance and even talking to someone on the phone they claimed they could not do anything for me "just like other companies." They claimed they tried to get a hold of me but I have nothing. Do not waste your time, their customer support is worthless and everything seems to be your fault not theirs.

No room to move about! Go around Bouncy Beds~ Queen/double. Twin sofa bed. Luggage "door" = getting to bathroom! Remote incompatible w/ TV. -5stars. Entirely not what I expected for my family! Not kid friendly!

We were in Oklahoma City and our flight was cancelled last minute around 9:00 PM. So to ensure we had a place to stay for the night, I went to Priceline.com. As I am trying to book us a room, the room rate was listed at $70 per night. So as I am booking I notice when I go to pay the price is now $93 plus tax. So that late I booked it. Then when we get to the hotel, I find out their rate is $60 per night. So I say “lowest price guaranteed “ slogan is false advertising. I thought I was booking through hotels.com but somehow got switched to Priceline. My first and last experience with them. Do not trust this business!!! I would give them a negative one star but it won’t let me. Has to put one star. :(

My first time using this website. I use lots of different websites as I travel very often, and never had any issues. This website is problematic and if I may say scamish and I will explain to you why. I booked a last minute trip to Madrid last week and I got pretty much same prices as other website for this hotel called Eurostars Central. This is the thing: when I booked on Priceline, it gave me an option. "Limited offer for a room with terrace" for almost the same price as a double room, which I took.

I reserved a room and purchased the trip insurance. This "insurance" is a joke! I called to cancel the reservation 4 days ahead of the trip due to a change in plans. Priceline told me that my trip "was not eligible for cancellation" even though I paid the money for the trip insurance AND canceled well in advance. They told to call the insurance company. Yet another joke. Basically told me the same thing. So my question is why offer the insurance if it doesn't do what they say it will?? This is two times in a row I have been screwed by Priceline. The first time they canceled the room I paid for In advance due to "overbooking." Problem there was I didn't know until I drove almost 7 hours to the hotel only to be told by the front desk. Now this?? I have used Priceline for years... No longer. I'm DONE! I'd give it a zero star if I could!!

We tried to book a jacuzzi suite at Days Inn Regina Airport through Priceline. During the checkout process on Priceline, our booking was switched to a regular room at the jacuzzi room price. Feels like a classic "bait and switch" tactic to me. Will not be using Priceline again.

I contacted the customer service office regarding a hotel reservation that stated incorrect information regarding the hotel's pet policy in comparison to the hotel's website directly. In short, Priceline booked our reservation for a pet-friendly hotel and a non-pet-friendly hotel - putting us in a situation that we would not be able to use our reservation at all. They refused to request a refund on our behalf. I spoke with an agent initially that could not understand the nature of the issue (due to a language barrier) and I asked to be transferred to a Manager. They told me it wouldn't do any good as I would just be told the same thing. Then they transferred me to another agent instead of a manager, wasting another 20 minutes of my time explaining the situation over again.

Had a horrible experience booking a rental car through Priceline. I went on my honeymoon and rented through Priceline from a company named Executive Car Rental in Fort Lauderdale, FL. When we arrived, no airport shuttle came as promised. We needed to jump on another shuttle from a car company nearby. When we arrived at Executive, we found out that the business was closed permanently. We were not notified by Priceline or the company. My wife and I spent 2+ hours last minute searching for a rental car company with available cars.

We just moved to Florida last April. We are from Boston and my grandmother passed away suddenly so we figured it would be more affordable to rent a car for myself, husband and 2 kids to drive straight through to Boston from Orlando. I got a decent rate for what we needed and made sure it was unlimited mileage. We went through Priceline and the car rental place was called ROUTES located in Orlando which is 45 minutes from our house.

Don't use the Priceline.com, better use Booking.com. HI all, don't plan your travel via Priceline.com, they are cheating the customer, better use the Booking.com (had good experience). Currently I am facing the billing issue. Even they are not ready to give the VAT/TAX receipt for my travel or refund the cheated amount of (Taxes and Fees) 168.75 GBP. Below mail from Priceline.com.

I recently booked a trip to Vegas for work. Two of us were put in charge of this and accidentally double booked. Luckily for me so I thought Priceline said clear as day I have 24 hours to cancel the reservation. Upon trying to do so they claimed that I signed up for a special price that didn’t allow me to do so. I could go back through the exact same way and get the exact same results saying 24 hours to cancel and got the exact same price. They refused to reimburse me for the hotel. Just to add salt to the thread I will say the checkout experience was horrible. Their website is sloppy and slow and hard to get anywhere with. Please be advised before touching them for any transaction.

I booked a hotel through Priceline, the hotel was Villa Florence, San Francisco. And the hotel at the time of checkout they charged $38.76 extra in the name “Facility Fees”. This was an utter surprise for me because when I bought from Priceline it was no way mentioned anywhere. And also there was no parking in the hotel and for that I had find a different parking lot which was a bit far from the hotel and paying $31 for the parking of one night.

I had a flood in my home and needed to move out immediately with my children. I called over a dozen hotels and they were all booked. Finally, one hotel clerk told me that his hotel was booked but he found another hotel that had a vacancy. I provided my credit card information and booked a room for four nights at a cost of $900. The clerk provided the phone number of the hotel where he made my reservation and when I called the hotel they told me that they were booked. I could not believe it!

I used Priceline to book the Clarion Hotel in Sharonville, Ohio for 8 nights. I left after 2 nights, turning in my keys to the front desk and informing them I was checking out. I asked for a statement from the hotel that I checked out early. They refused stating Priceline would send me something. Needless to say I didn't receive anything and am now being overcharged $321. My credit card company found in their favor because I had to documents to support my claim. Don't let this happen to you. DO NOT use Priceline. I never will again. It was my first and last time.

Under no circumstance should you do business with Priceline. It is documented on their website that consumers will save money by using their website, which is incorrect. In fact, based on personal experience, you will pay more money utilizing Priceline than if you do business directly with the hotel. When this issue is addressed with representatives of Priceline, the company refuses to make price adjustments or honor the lower price offered by the hotel.

I booked round trip air to Rome for spring break in 10/2018 for the following March (2019). I got an email that the tickets were confirmed. Later I got an email that the flight times were changed so I went back into the reservation and re-picked seats for my flight. All the flights except one would assign me a seat and site said seat assigned at check-in. The flight were the new revised time. At no time did Priceline say must call to confirm flights.

Buyer beware!!! I decided to book my Disney hotel reservations through Priceline to save a few dollars...big mistake!!! After weeks I was waiting for the confirmation from Disney but they never received my info. I called Priceline only to find out they never transmitted my info to Disney so I now had no reservations despite having booked and paid weeks ago!!! Now most hotels are booked up and prices are super high. I spent hours on the phone with Priceline, and was asked to be transferred to a supervisor but they refused to fix it or do anything to help.

I took a chance and booked a hotel with Priceline Express deal. Hotel was in horrible location, noisy train running by, the room stinks of disinfectant, hotel looks nothing like the website! OLD AND DATED.

I made an reservation of car rental to San Juan earlier this month. The reservation I made on Priceline in total is $160. However, the rental car company SIXT charged me $184, and said that the extra money are taxes. However, the Priceline price should include all taxes and fees as they claimed on their website. I called Priceline twice to complain about this extra fees charged. After reviewing, they told me that the SIXT charge is valid and the Priceline price is "JUST ESTIMATE". I won't book again from either SIXT or Priceline.

I booked a flight and had to cancel due to a hospitalization. They don't care the reason, the second you book, you are basically signing an oath in your blood. The lady also seemed to be very frustrated with me and not wanting to help. Just kept repeating the same spiel. They wanted to charge $500 on top of the $360 I already paid to exchange dates. Greedy company who couldn't care less about customers. Never again.

Priceline is very misleading it misinformed. I booked a room that ensured was pet friendly. When I arrived the property informed me that they were not pet friendly. My room was nonrefundable. I contacted Priceline and they thanked me for informing them. No apology. No compensation. And my dog is sleeping in the car in 32 degree weather. Very unprofessional.

Needed to cancel hotel immediately after booking. Agent was useless and kept repeating the fair was nonrefundable. I'm shocked this company is still in business. Wish I had read these reviews beforehand. Go with competitors that have common sense refund policies.

Priceline will send you a coupon code to get a "deal"? What they do is add to the taxes so you end up paying just as much or more, totally deceptive. If you get a deal on a nice hotel room 3 stars or more, you may pay 25-30 dollars in taxes? I have used them because sometimes they are the best deal but I am going to stop because of these practices.

I booked 2 rooms for the weekend with the understanding they could be canceled 24 hours in advance which I had to do because of a change in travel plans... at Christmas. They charged me 60% of and refunded a very small portion of the money they stole from my bank. Thankfully my bank agreed that these are con artists. STAY AWAY.

When we arrived at the Tampa airport with a Priceline reservation for a car the rental company had no car to rent us as agreed. Priceline refused to help us find a solution. We have a documentation trail to prove the same. We wound up going counter to counter to find a car we could rent which cost us $300 MORE than the unfulfilled (RENEGED UPON) reservation. We spent two hours explaining to Priceline the chronology of events and we were met with scripted stonewalling as we asked to speak to manager on manager. I asked for a call back from an officer of the corporation because the company was numb to problem solving or even critical thinking.

I took a trip to San Diego and booked a rental car through Pricelies. I mean Priceline and they charged me for two days when I only booked it for 1 day because they said they go off a 24 hour clock even though I had the car for less than 24 hours which they could have easily confirmed with the rental company if they had any type of customer service skills. Plus they never told me about the $150 dollar security fee for the rental so I had to put a $400 dollar security deposit on my debit card which really pissed me off even more because I had to have the rental to get around. I personally will never use Priceline again and it's no wonder they are not accredited.

I booked a room for my son for 3 nights at a hotel through Priceline. I didn't do the actual booking, but my card was used with my permission. He does not have a credit card, which is why we used mine. When he went to check in they would not let him without a credit card, although the room was paid in full. They needed a card for "incidentals". We tried to get them to let me give them a card number over the phone, but they wouldn't and they also wouldn't refund the charge, even though it was within an hour of the booking. This site is all about getting money and do not waste time or effort on customer service. If I hadn't been sick in bed I could have gone there, but they will do nothing to accommodate! I will tell EVERYONE to never use this site!

I booked a hotel room in Las Vegas for 3 days and the room price is $51.99/Night. For 3 nights it is $155.97. Tax and fees is $20.88 hence the total is $176.85 paid in full using my credit card. Due to health issue I was unable to travel and I cancelled the booking the day before check-in. Cancellation policy is 3 days prior to check in will incur my first night's hotel charge. So they have to charge me only 58.95 (First night hotel charge) this including tax and fees. But they actually charged me $73.87 as a cancellation fee.

So I'm driving long distance. Needed a room to crash out. Found a place on the Priceline site. Booked the room. When I got to the place they said it'd be 4 hours before I could check in. But I need to sleep. That was the whole point of getting a room. Priceline had already taken the money from my account. Would not return the money or change reservations to another hotel of the same company. Basically left me sitting on the side of the road. Keep in mind I made the reservations sitting in the parking lot of said business. So 5 minutes had passed and they wouldn't refund or exchange rooms. That's completely insane. Never again will I use Priceline off bad business ethics. Left me completely unhappy and screwed with no options.

The Priceline Website automatically filled my travel info but listed my name twice - once using my middle initial and once not- instead of my husband's name. I did not catch the error until a few days before the flight. Priceline would not correct the name and made me purchase an entire new ticket (through the airlines directly) at a triple the price of what I paid. They would not provide any assistance in assuring that the flights would remain the same. Although the airlines refunded the unused ticket, Priceline refuses to compensate me for the difference paid - over $2,000. It was their error!

I bought two airline tickets using my Bank of America credit card (Visa) for a total amount of about $2,600. Immediately after completing the booking, I received two notifications; one from my bank that said a suspicious transaction was detected and asking me to go online and confirm. I did that. The transactions changed from declined to pending. The other notification was from Priceline telling me the purchase didn't go through. This I assumed will be rectified, now that I have confirmed with my credit card company that the transactions are not fraudulent.

I made a mistake this morning making a reservation @ Hilton Daytona Beach Oceanfront Resort thru PRICELINE.COM. I accidentally made a reservation for tonight (12/20/2018 ). I was trying to make the reservation for (12/27, 12/28, 12/29). I spent 2 1/2 hrs on the phone with Priceline, got disconnected twice, finally got someone who told me they couldn’t help me. The Hotel had to do it, talked with their Supervisor got the same answer, talked with the Supervisor’s Supervisor and was told they couldn’t help me. That I would have to talk with the Hotel, IN ADDITION I also couldn’t talk with anyone else.

I booked a hotel on Priceline and was double charged for the room. I have called and spoke with multiple customer services reps to be refunded the $400 that I have been overcharged. I have requested to speak to a supervisor and simply passed to another customer service representative. It has been 6-7 weeks now and I am still awaiting my refund. I also requesting price match from their price match guarantee and they refuse to do so. I will NEVER use Priceline again.

My experience with Priceline was disgusting! They refused to make a cancellation on my reservation even though there was a medical emergency. My niece was potentially dying in the hospital and they still refused to give me any refund! I called about 8 times and every time they had some different excuse going for me until finally I just gave up and could barely afford the drive up to MN which I was going to use for the refund money for to visit my 10-week-old niece on oxygen in the hospital. Truly seeing how they care more about keeping their money over giving a refund for a medical emergency to visit a little infant in the hospital just shows me how diabolical and disgusting Priceline really is and I advise everyone to go through a different agency.

Booked a vacation bundle to Punta Cana. Entered Punta Cana and the hotels appeared. Choose one, then was taken to the next page, your flight, which was flying into Punta Cana as one would expect. Hotel says clearly on their page, airport shuttle. I contacted Priceline to ask if we needed to contact them prior to arrival so the shuttle would be there. Well, Priceline contacts the hotel, there isn't a shuttle. Okay so now I have to book transportation. I go online to do that only to find that the hotel is almost 5 hours away!!! Transportation over $900!!! Never disclosed how far under the "hotel location" description. I contacted Priceline, asked for a supervisor and was told that there's nothing they can do! Never had a problem using them before. Will never use them again! Will be filing with the BBB.

Price of hotel went down on Expedia.com. I attempted to contact Priceline by phone but was unable to get through to a human. I chatted, but Priceline employee claimed price on web was different. I offered to send email as well as screenshot, but she said there's no way to do that on chat and then she just ended the chat.

I don’t feel Priceline should ever be used to book a flight as there is no way to change the reservations. The service is terrible. I have use them to book hotels and almost always I would’ve done better booking them directly.

I wish I can rate zero but the option is not available. I have booked air ticket through Priceline. My trips having till back and forth I have called the customer service to check the possibilities of cancelling my ticket. The agent clear said the possibilities. After having the talk I told her, I will call you guys once I confirm about the cancellation and will get back to you. I asked her to send whatever she told me through email. She cancelled the ticket and send it in email. This whole thing happened on 12/16/2018 and I called them again after seeing the email. After the discussions and discussions, they said they can't do anything about and will review the case in 2 business days and get back to me.

I booked an automatic transmission car for a trip to Chile. When we showed up in Santiago, the local rental company said that in their system, the reservation was for a nonauto transmission and no automatic cars were available. We were screwed! Priceline transmitted the info wrong! Ended up driving stick shift for the second time in my life in a foreign country which was terrifying.

In planning my trip to another state I searched for pet-friendly hotels with a good rating and reviews within my budget. I found Baymont Inn and reserved my room with Priceline. I even chose to pay for my room in advance. After driving nearly 8 hours and arriving at the hotel I was informed that they were not longer pet-friendly and hadn't been in over a year. The person at the front desk call to have my money refunded. Priceline agreed to refund my money within the next 24 hours. I had to find other lodging in the raining night. If I didn't have extra funds in my account, I would not have been able to stay anywhere until that refund was made. I as Priceline to refund me the difference in the lodging amount of $36 for the two nights. They refused, I was told they could not refund anything other than what I had paid. This could have been a more serious situation.

Booked an express deal. Made a mistake selecting a wrong departure. Called right away to fix it. Priceline would not do anything at all. Their response was “too bad, you booked that kind of ticket”. I travel a lot and I have been their customer for many years but Priceline doesn’t care about that. They just took the money and that’s it. Never book an express deal. CheapOair is as easy to use for the same price.

I recently booked a three day trip on Priceline express. In error I put 2 guests vs 3, I quickly realized my mistake and called hoping the hotel could accommodate 3. Turns out they couldn’t! Priceline had the power to help me as they purchase the block of rooms themselves and they were like, "Too bad. You know the rules when you book." I explained that I did not want my money back (I would even pay extra). "Just please move me to one of your other properties." This request was made two weeks before the trip. We are heading to our hotel this Friday with one (king bed waiting for us). I am beyond pissed with their lack of compassion. I have used Hotwire for 10 years and One time I had to cancel and they were accommodating. It’s just amazing how customer satisfaction means nothing to them! They suck!

Horrific! I am still trying to get a refund back from them for a hotel night stay that I didn't want. They make hotel stays look cheaper by adding dates in that you don't see right away. I thought I was booking for a certain date to get a cheaper rate but it was actually not for a week later! They refunded me, but I never got the refund back in my PayPal account -- they told me it would only take a day -- well 6 days later I am still fighting for my refund. SICK OF THIS CRAP.

Made a car rental reservation for Thrifty through Priceline. Estimated cost was $340. Picked up a car and actual charges were $482. Called Thrifty and they said the $482 was the pricing provided to Priceline. Called Priceline and they said the $340 was only an estimate. I've rented probably close to 100 rental cars over the years and this is the first time actual charges were different from the reservation. No more car rentals through Priceline for me.

Room was falsely advertised as 60% off of regular price. In other words, it was advertised as a $175 room offered for a bargain price of $70. After I clicked to purchase the room for two nights, I found that it was from a second-rate motel with rooms starting at $60! ($10 cheaper than my supposed 60% discount.) I immediately called Priceline, but they refused to return my money, even after lengthy explanations to a supervisor. (I also had screenshots of the false advertising.) The motel was too bad for me to use, so all the money was lost. BEWARE!

Twice now I have booked through Priceline and was given a rate for a room and when I got to the hotel their walk-in prices were way cheaper! It is noted on the itinerary that if I find a better price Priceline will refund 100% of what I was charged within 24 hours. I booked at 5 pm and contacted customer service around 10 pm when I checked in to tell them about the price difference. They refused to give me a refund, cancel my reservation or even credit me the difference. I travel for work and have faithfully used Priceline but NEVER AGAIN! I’m filing a complaint with the BBB and spreading the word to not ever book with them!

You guys suck, and you all can kiss scum. They was very rude, not helpful, scammers, fraud and never again will I use them. They hung up on me twice, worst experience I’ve ever had in my life. A rip off. I have nothing great to say about Priceline whatsoever.

We recently booked a hotel through PRICELINE. The room booked and paid for was not provided by the hotel. After returning home, I contacted PRICELINE about the issue. (1) I was on the line with the first agent for about 45 minutes. After a lengthy discussion, she stated she was going to research the issue and to hold on. About 30 minutes later, the line was disconnected. (2) I then called back and started anew with the second agent. After a lengthy discussion, she said she would contact the hotel to discuss the issue and email me the resolution. No response.

I wish I had been apart enough to read reviews before booking. HORRIBLE EXPERIENCE EVER! I don't know why I didn't buy my tickets with CheapTickets like I always do. I need help finding out how much luggage is included on each flight and it redirects me to another page and then another page. There is no help ANYWHERE.. No real information or person to help. It turns out a flight I got is divided with two different airlines. THe charges on my CC were coming from different sources... SO I have to keep an eye on what is being charged.

I tried to reserve a hotel. I am very sure I got reservation done through Kayak, but at some point Priceline took it over and I got confirmation come from Priceline. I received confirmation with wrong dates. I have done number of reservations before and NEVER had such issues. I tried to reach someone to get the problem resolved... I had to deal with machine all the time; finally, I found a chat. After extended wait I was told that they cannot do anything for me and had a gut to tell me to use them again to reserve a new room. I lost my money, time!

Reservation desk turned me away because of an added fee I was not informed of, the clerk attempted to run my card and erroneously stated I did not have the funds. The clerk ran my credit card and charged me although I did not stay there. They had me ride back to the airport via their shuttle. I had to seek refuge like a homeless person, and stay awake in a restaurant. All said and done, I was awake for 33 hours before I could get home. Priceline staff did not assist and said they were having technical difficulties, and I should call back later. This allowed enough time to pass for the hotel to charge my card and thus preventing me reimbursement or compensation. I was a long term customer having used Priceline for 10 years. But no longer. I am going directly to the airline or hotel. To confirm all restrictions before I am ever placed in another dangerous situation as I was as a result of this reservation.

Hello to all... I try to book ticket from the Priceline... First the tickets they offer was off date so the “great deals “ was sold for days. After that I try to book 676$ flight and something like “sorry we couldn't process your...” popped out with notice try later so I bought from an airline directly and forget about the Priceline just to find “the deal“ in my email next day. They robbed me of 676$. Why this “company“ still operating???! Skip Priceline when searching for flight.

I booked a hotel suite with a whirlpool for our 10-yr anniversary a week in advance... When we arrived we got a junior suite. The room with the whirlpool was already booked. We didn't get any compensation for the price we paid... This idea of getting a deal is a joke.

I noticed that they posted 4 hotels for 87 dollars for the holidays and three of the four were at the 159.00 rates and one at a 90.00 rate and I figured that my chances where good. Well I was totally wrong!!! Please do not do the rate thing and let them get the hotel for you. They are not very helpful to fix any problems or help you get your money back. So please don't get scammed by them.

I have been trying to book a flight for 2 days only to constantly be met with an error saying "whoops we are constantly updating our flights"...every single time I tried...for 2 days. I was unable to locate a phone number for customer service and had to chat with obvious a.i. I was then transferred to a "live agent", who may or may not have been a person, and without ever resolving the issue was summarily kicked out of chat. This is the first time I have ever written a bad review, because I generally don't think they are helpful. But in this case I think everyone should know how poorly Priceline does business. It really stands out because I was able to use Priceline without issue only 1 year ago. I do not know what changed, but if it's this difficult to even pay money to book a ticket I can only imagine the hassles after you've already paid.

Booked the flight ticket through Express Deal where it was mentioned that carry on baggage was included. But the itinerary did not reflect this and was asked to pay extra for carry-on luggage. The customer care was no help at all. They did not even cancel my ticket. Worst customer service.

I use Priceline all the time for different things. I was in a crunch and needed a hotel to stay for my last night in LA. The hotel that I booked through Priceline called Los Angeles Adventurers All Suite, has BED BUGS, I didn’t notice the bites till later on in the evening. I called Priceline to let them know of the issues and they refused to compensate me in any way because I didn’t mention the bites during check out. Priceline was noticed about the bed bugs and continues to keep the hotel listed on their site!

I have used Priceline for years and never experienced anything like this. Price offers the best deal for the Grand Luxurious King room at SLS Las Vegas. Once you pay for the room, your itinerary shows the Story King Room. After calling and explaining this to customer service, spoke to someone named Brenda **, she stated the reservation had to be cancelled and I could book through the hotel directly, which would cost double. Please do not book through this company, they are now a bait and switch company. Please pay attention to details in your itinerary.

I made a car reservation and accidentally choose AM instead of PM for return. I realized my mistake immediately after I hit the button, so I instantly called Priceline to correct and they wouldn't do anything. I disputed the charge with my credit card company, but they couldn't do anything because Priceline's website says no refunds. So basically I paid over $200 for a car rental that Priceline canceled so I couldn't use it and they will not refund me ANY money. STAY AWAY from Priceline - use Costco for car rentals... They are GREAT to deal with and will help you if you make a mistake!

Called in to PriceLine to make a Hotel Reservation, Room was listed at $58.00 vs. $94.00 regular Hotel rate - 36% savings agent representative said. Gave them all the appropriate information that was required to make the reservation, then the agent put it through. After a brief pause, agent claimed the transaction did not go through. He took the information once again and ran it - only this time He said the room was now not available. He then asked if he could take another reservation at the higher room rate. I told him where to go with his new rate, and told him to erase my information. Sounded like a traditional “Bait and Switch” operation to me.

My husband is in the military and they changed his flight home. In a chain of events, I also had to change my flight to go and get him. I booked the flight 6 hours before he told me the flight was changed. I even bought the trip insurance. When I found out that it changed I simply called Priceline to ask for assistance in changing the flight. They told me that they could not do that. No big deal - Please cancel and refund my flight and I'll just go ahead and rebook right now. They also refused to do that. When I explained that I purchased the insurance the man on the phone informed that insurance only covers unforeseen events, such as death.

My baby and I got stuck in a town overnight due to weather conditions and my mom was trying to help us find a safe place to stay to thought she just reserved a place with my card and when I went to find the address it was not even close to the town we were searching for. Called immediately and let the hotel know what happened. They told me to call Priceline to get the refund completed. I called them right away and was on hold for 5 min the first time then since I have a baby I had to hang up and help her then I called back and stayed on hold for over 15 min. When no one answered I hung up and waiting and tried to call back a few more times with no answer. I eventually had to give up and get my little one to sleep and figured I would try again in the morning hoping to get an answer.

Priceline sold me a ticket from US to Portugal but the layover at the NY airport was not long enough to make it to the next plane. They also did not warn me I needed a round trip per/Portugal law. That forced me to buy another one way at twice the price I would have paid for one round trip. They refused to reimburse me the $400 the airline charged me to change the ticket. They refused to talk to me because I had called the airline to discover the problems. So they ruined my trip, forced me to pay more for a ticket and fees. They took no responsibility. Did not offer a credit or an apology.

I am never, ever, ever using Priceline again. I booked a Frontier flight through them and then had to cancel (in October, for a Nov. flight)... Got an email with confirmation saying I'd get credit for the next year and to call Frontier directly. I tried calling Frontier to book a flight less than one month later (for Xmas), and they kept saying I did NOT have any credit from my cancelled flight. I was in a hurry, got impatient and ended up buying the flight online for Xmas because I knew I had another flight coming up (in Feb.) that I could use the credit for.

First of all they charged full amount adult ticket for my infant who is 1 year old. And then their prices are way more than the normal ticket we are getting in market. They claim to be best price match but they only take money from customer and then don't even care about them. No solution, no adjustments, no price match, just making frauds. I am stuck after buying tickets from them and now I am getting $1000 CAD less priced tickets but can't take it as Priceline don't give any refunds neither do price match. Moreover they are asking for additional price for bags.

I rented a car through Priceline with Executive Car Rental in Detroit, MI 2 weeks before my planned travel. I called Executive Car Rental 1 week before travel to confirm. When I landed in Detroit, MI at 12:30 am on the Friday morning after Thanksgiving and turned my phone back on, I had a voicemail from Executive Car Rental saying they were unable to honor my reservation. I am over 1500 miles from home in the middle of the night with my husband & daughter on our way to a funeral and no rental car! I called Executive only to be told it was just a reservation, it was not confirmed and they were not responsible. No remorse or sensitivity to my situation at all. NEVER Trust either of the companies! Now I am watching my credit card invoice to make sure I was not charged... So far so good on that note.

DO NOT USE PRICELINE! They are a very disreputable company and I will never use them again. Their website "deals" are misleading and when you click on "Book Now" you are NOT and WILL NOT get the deal you were just looking at and read about. Customer Service is a waste of time and they truly do NOT care about the customers. Priceline is a joke, they do nothing but offer phony services and steal your money! The absolute worst online booking company out there and they clearly need to be shut down and put out of business! Nothing but a SCAM, FRAUD & a consumers worst NIGHTMARE!

Spent 1+ hour with 3 Priceline customer service rep without resolving the issue of not being able assign seats for my airline purchase even though it stated "Carry-on bag and advance seat selection included!". I was to get a return phone call which I never received. I have several screenshot of my purchase which proves "advance seat selection included! ".

Long story, but they are a very disreputable company and I will never use them again. We travel quite a bit and this was the first and last time we will use their service. Very stressful! We thought we were talking to Radisson Hotel group and were misled.

I went online to make my rental car reservation with PRICELINE, even though, it wasn't an excellent deal rate I decided to book with them because of the time. I was flying from Orlando to Fort Lauderdale. When I landed I started looking for this company "Easirent.com" at the airport, then after going to E-Z Rent A Car by mistake. They told me that the other company was outside of the airport and I need to get a shuttle. (They say in the ad that is at the airport). After waiting 20 minutes for the shuttle they took me to "Easirent" location.

I started with a planned RV trip to Orlando. I booked a rental car, for local transportation, 28 days in advance. Upon arrival, the car rental company (EXECUTIVE CAR RENTAL) refused the confirmed reservation, because I did not come in on a flight. There was no indication on the Priceline website that I needed one. Executive said it was not their fault that Priceline did not tell me. They would do nothing to help me get in a car. I called Priceline support and they said they did not actually "confirm" the rental reservation, that was up to the local company.

I purchased a last minute ticket to fly home for a family emergency. My brother is in the ICU in critical condition. I was to fly home tomorrow but things have taken a turn for the worst. I called Priceline and they in no way would help me by rescheduling, refunding, crediting or even just a small discount would help on rescheduling but no. The only thing they said was "Your only option is to buy another ticket at full price." It's not right. They didn't even try to help me or offer anything to me. That's very insensitive and pathetic. I use Priceline and fly Alaskan everytime. I find this downright hurtful. I hope you like taking money from people and showing you don't care.

Priceline-Agoda I will never use them again to make any kind of reservation! I put in my info for a hotel reservation for a 2 week stay... When they replied they had the check in date the same as the check out date The site also said we need not pay anything until arrival... Just give card information... I have done this many times before and no problem... Three days before we left in our trip I get an email saying if we did not pay full amount within 44 hours our reservation would be canceled.

I am beyond livid. I booked a hotel during the Thanksgiving holiday specifically selecting one with an indoor pool. Upon arrival after driving all afternoon, we were informed by the hotel staff that the hotel was under renovation. The pool was closed and plastic sheeting was covering the walls. The hotel also advised that Priceline had been informed and should have had the renovation information listed. I contacted Priceline and spoke to someone who could barely speak English. He was no help at all. Priceline should have moved us to another location. The hotel said we could cancel but since it was after the 6:00 PM cancellation time frame, we would lose one night's charge. My kids were so disappointed with the whole trip. Could not eat breakfast comfortably with the plastic and plaster smell. Contacted Priceline repeatedly by phone and online chat. No resolve.

I'm too angry to type a lengthy review - so here's a quick review: I booked an "Economy Class" airline ticket from the US to Barcelona on Swissair. My confirmation email from Priceline stated it was an "Economy Class" ticket. Upon check-in 24 hours before my flight - it was learned that I had an "Economy Light" ticket? I immediately called Priceline because an "Economy Light" ticket does not include a checked bag at no charge like the "Economy" ticket does. Please keep in mind here that my confirmation email from Priceline stated that I had a "Economy" ticket and NOT an "Economy Light" ticket.

I booked a trip for March 2019 for my family (total of 6 travelers) including the hotel and flight. Unfortunately I did not include trip insurance and wish I would have. My husband and I traveled to the destination we are planning to go to in October just to check things out. We were not impressed with the hotel (including the fact that I got food poisoning). When we returned we decided that we would like to try another resort for the trip we have scheduled in March.

I had reserved a van for a trip to Costa Rica through Priceline for the 22nd through the 1st. Our actual fly days altered so I needed to adjust my reservation to the 24th through the 1st. I had to reduce my reservation by 2 days but Priceline said because I was changing my reservation it would cost me $800 MORE than the original reservation. 11 days reduced to 9 days (mind you, same days I had already reserved) and it would cost me MORE. Not only that, but the new price was almost double my initial reservation price. Priceline would do nothing to make it right. I even contacted the Better Business Bureau. They still wouldn’t give me even my original reservation price. They should be ashamed at their practice of grossly overcharging customers. We will not use Priceline ever again.

I purchased 2 round trip tickets to Orlando for my son and I this coming April. I purchased the trip protection policy thinking I would be protected if I needed to cancel this trip. When I searched the same flights today I realised they were over $300 less! I called to cancel my tickets but was told they were nonrefundable, their hands were tied, and to please contact Alliance. When I contacted Alliance (the insurance provider) the woman on the phone basically laughed at me and said "Well, ma'am, you're not ill, unable to walk, or dead, so therefore we cannot refund you." I am sickened by the lack of concern and greediness of both companies. I will NEVER use Priceline.com again, and I will NEVER buy the trip insurance that doesn't actually protect your trip. They should be ashamed. Scam artists.

I was comparing prices between different sites. Found a hotel that was on 3 other sites. Priceline showed the price as 48.00 but when I went to reserve it jumped up to 64.00! This happened on 3 other hotels. One went from 42.00 to 77.00 and another went from 66.00 to 110.00!!! Their answer was because of dates wanted. So tried again with different dates just to see and price kept changing on all dates.

Deceptive advertising, terrible booking process, horrible customer service - and ended up with what they called a 4 star hotel that is a hotel built in the 1960s that has been recently painted. They provide ZERO resolution options. DO NOT USE PRICELINE EVER! Terrible (and that is being kind).

They have something called “express deals” without showing actual hotel name but promise to get branded/similar known star hotels with single clicks. They don't make the refund restrictions very clear in first place for those deals. If the hotel they allocate you is not the kind you were looking for and you wanted to cancel or change hotel just after 5 mins of booking, then also it's NOT allowed. The service representative don't have option to cancel the reservation in those express deals it seems. Finally I had to forget few hundred dollars and move on. But good thing is the decision taken that, I won't be using Priceline.com for my lifetime, also have made at least my 100 friends not to use Priceline.com.

Be very careful when you book online how much tax & fees they charge. You would think tax & fees are based on standard % but not. I got charged 21% tax & fees vs. 14% of previous booking, same city, same hotel, with 10 days. The website is tracking your browsing, you think you got a better deal by waiting but you pay more "fee". This is complete rip-off. Their customer service even admitted two customers booking at the same time may be charged differently. Never ever will use the website again.

I had ordered a King Suite with OCEAN View WITH A BALCONY. I got 1 King Suite with Intracoastal View. Lucky I caught it and canceled. To verified I did it again with the same results. So, I booked through the Hilton Hotel site and receive a military rate that was less than Priceline, to my good fortune.

Misleading info on website about free cancellation. Tried to resolve this over the phone and they actually want to charge you extra for talking to a live agent. I canceled immediately after realizing I had booked the wrong dates.

I put in a search while looking for last minute hotel but made a mistake on the date and booked it one week out. I called them immediately to ask them to change the date and they said "sorry, all bookings are final." Now I am stuck with having to pay for a room that I will not stay in. I know airlines and other travel booking sites allow 24 hours to cancel. Priceline has a cutthroat business contract with their customers. I will not recommend or ever use them again.

My husband and I booked a hotel (Extended Stay America) in Memphis, Tenn (2541 Corporate Drive - Airport) and it was the worst hotel I have ever stayed in. The first night we were there a fire alarm went off at 4:30 AM due supposedly to a curtain catching on fire. The second day at 12:30 AM the same thing happened. Then about 2 hours later it went off again. While talking to other people staying in the hotel during our time outside in the parking lot. There was a concern that someone was deliberately setting the fires.

I booked a hotel that said cancellation was free. Then after I paid they said it was nonrefundable. Then customer service passed the buck to Agoda, who passed to the hotel, who then pointed back to the "booking agency." I got cheated $140. Be warned.

When I got a receipt at the hotel it was for $110 less than I had paid Priceline for a 2 night stay. Although the Priceline motto is, "We will match any lower price a customer can find," it is a false promise. Next time I will call the hotel directly.

Priceline gets zero stars! Booked an Express Deal for a hotel three night stay. The price was good until you find out AFTER booking and paying that parking is not covered. I use the word covered, but the contract actually says INCLUDED, which to most reasonable people means you don’t pay extra. I find out that in the land of Priceline therefore included means you pay extra. What hotel doesn’t have parking? Their response is that included doesn’t mean free. Have you ever heard anything more absurd. This is a bait and switch operation. Once you book an Express Deal they refuse to change, cancel or do anything to assist you. I asked to speak to a manager and I was told by the operator that a manager would tell me the same thing.

If I could give Priceline zero stars I would. There is no reason for even 1 star. I booked a non-refundable reservation for 2 rooms and need to confirm with the hotel that one room was a double and the other a king which thankfully I did because when I contacted the hotel, they didn’t have my reservation. I went around and around with Priceline. “Someone will look into it tomorrow” Tomorrow game and went the I had to call again, “oh I’m sorry actually someone will contact you about it tomorrow (again)”. Next day nothing. I called again and kept getting the run around and finally they agreed to refund me my money.

I tried booking car, flight + hotel package. It could not provide a car, but went ahead and charged my for hotel and flight. When I tried to add a car to the booking, the website would just spin & spin and not complete the addition. I tried this with several car types all with no luck. When I tried calling Priceline to complain about this and see if they could add a car, I was told they couldn't do anything and that perhaps when I get to my location I can see about renting a car. WTF??? So I asked to cancel the entire package, got transferred to a different department where the agent was extremely rude and talked over me, when I asked for a manager he hung up on me.

My Experience with Priceline is a Tragedy. I feel completely Ripped Off. They are poor Business Associates. I would never Get a Booking with Priceline. It's a Shame that you charge a outrageous fee for Room online. There comes a time for Judgement.

I just booked a river view room at the Aquarius in Laughlin NV. When I printed out my reservation it showed I booked a panorama room and not a river view. When I called to advise Priceline the rep I spoke to said, "Yes, it shows a river view." He contacted Aquarius and he was told it was a panorama room and not a river view. Priceline wanted to charge me another 25.00 a night to upgrade when their website stated I booked a river view room. I advised him that their website is false advertising and should not state you're booking a river view room when you're not. They refused to correct the situation with the hotel so I canceled my reservation. My first and last time ever booking thru Priceline. They are rip offs. I will be sure to tell any family and friends not to use their services in the future!!

I made hotel reservations several months in advance for our company Christmas party for 12-01-18, the company had to change it to 11-30-18 instead. I contacted Priceline and told them I just wanted to change the date from 12-01-18 to 11-30-18 and they told me that I wasn't allowed to change it, and if I cancel I wouldn't get a refund. I argued that I didn't want a refund just wanted a change in the day and they refused. I had to cancel the reservation that cost me $136.00 and make a new reservation that cost me another $134.00. Please everyone don't use Priceline. Their customer service and attitude suck big time.

I'm in treatment for cancer. I needed to go from Texas to Kansas City, Kansas University Hospital. The day for a bone marrow biopsy was set, bought a ticket for the day before and return the next and trip insurance. My chemo schedule was set forward one week because of low counts making the date of the biopsy no longer right. I called Priceline, they told me call the insurance company. The insurance company had by far the worst telephone system I've ever heard. I could barely hear and understand the person. After trying and repeating over and over, she said call the airline. Called the airline directly. They changed the flight to the next date for the biopsy for $250. Then an email tells me since I changed the ticket with the airline they have no responsibility to me. Really took a hosing on this. No more Priceline. No more Allianz insurance.

I booked a British Airways flight from Texas to London with the flight costing $1,059 + flight insurance $68.87 for April 17, 2018. Unfortunately, unforeseen events occurred and I was not able to make my trip to London. I called months before my flight date and the only option that was offered to me was to put my flight credit on hold until Nov 19th 2018. The flight was non refundable or transferable. The only fees they mentioned were the re-booking fees of $275 + $30. The agent told me that as long as I use my credit before Nov 19th, 2018 there will be no problem re-booking the flights.

Very poor customer service! They charged me extra fees that are not stated anywhere on the website either in their terms and conditions or their policy. Ripping people off. Need to be reported for poor business practice.

I booked flight, hotel and car. I had to change flight times, I was told I had to cancel flights before I booked. The flights were canceled. I went to book new flights and couldn’t due to I gave flights on same day with same people. I called and the flights were canceled, I made reservations while agent was on phone. I was in 24 hour period, I received credit for one leg of trip but not returning flight, when I called I was told I didn’t cancel second leg and it was non refundable. I was told not to cancel because I would not get refund. I was told I would get call back before flight left. No response and I called airline direct and they said it was a fully refundable. Priceline lied. I received an email today that said airline had been canceled and I should check with airline about refund!!! Can’t believe this. Will NEVER use them again.

I am amazed at the poor customer service of Priceline. I made a reservation that was supposedly nonrefundable and even when I canceled it two weeks before staying at the hotel due to a canceled business trip, the CS rep said my booking was not refundable. I often book nonrefundable hotels and air travel and only once in 15 years had to cancel due to a canceled business trip. Even though it was not refundable, I canceled a week before and the company exhibited exemplary customer service and refunded the money. I will NEVER use Priceline again. My mistake for not looking at the ratings before I booked. They are pretty poor. I really hope this company changes its service focus.

Thought I was booking a room in Emporia VA. Ended up getting a room in South Hill 35 miles away. They wouldn't let me see the address or name of motel until I booked it. They showed a circle on a map. I have learned my lesson. Never will I deal with Priceline again who has a nonrefundable policy. Tried to give no stars!

I have never written a review in my life, however, today I missed a flight from Thailand to China and called them hoping they could help me change the two connecting flights after my missed flight and to figure out what to do. I was on the phone for over two hours and talked to a total of three representatives; one of which was rude and unprofessional while the other two gave me no direction or help at all. All three of them told me that it was 'out of their hands' and they couldn't do anything to help me and that I needed to contact the airlines. Airlines are not allowed to make any changes to passenger's tickets if they booked it through a site like Priceline so this was false. It was frustrating, unhelpful, and I ended up buying brand new (very expensive tickets) because it was better than working with Priceline.

I have used Priceline and other similar sites for travel for many years. I have never experienced the sort of gross misrepresentation before that I did this last time with Priceline. I chose a rental car company (Sixt) because it supposedly had an office at the airport (FLL). It did not; there was not even a sign. I had to call the company from the airport to find the location of their shuttle bus stop. This delayed my arrival at the hotel. When I complained to Priceline, they said it's the fault of the rental car company. For the same trip I reserved a room with "a direct ocean view" and "private balcony" at the Beachcomber in Pompano Beach. I received a room with neither.

It is cheaper to book through another website. Priceline don't let you add insurance after 24hr and won't let you change flights. You do not get the best rates at Priceline. They overcharge customers and won't do anything to fix it. The customers service representative is very rude. I will never book through Priceline again. They are totally unfair and don't care about the customers. Horrible business.

It was cheaper to book through the hotel than go through Priceline by $100.00. Priceline is a rip off... talked to customer service and there is nothing they can do... BS... Stay away from Priceline. DO NOT book through them.

I’m currently involved in a nightmare with both Priceline and PayPal both. I bid on a hotel in San Diego for a single night. I was using my PayPal account with a balance high enough to pay the bid if accepted, as the funding source. My bid was denied, NOT accepted. I went to double check my PayPal balance and noticed there was an “authorization hold” for $124.97? Now 10 days later I still do not have that “hold” back into my PayPal balance. I have gotten the runaround from both companies. Priceline claims they released the hold and PayPal must be the reason, and vice versa for PayPal. I’ve been told many timelines 3-5 days, 24-48 hours, and 30 days? All for a room I never even reserved. I’ve spent many hours on the phone and basically had zero help. I'm at a loss. I feel like my money was stolen by a giant corporate machine that refuses to help. Miserable experience.

I booked an international flight from NY to LHR. The express deal stated 0-3 hours MAXIMUM layover, which I thought was reasonable. This 3 hour Maximum applied to both Departing and returning flights. After payment was made, I got a confirmation of a 17 hour layover back to JFK from LHR! 17 HOURS??? When I called, the first agent Carlos said the 3 hours is for domestic flights. Domestic? I was purchasing an international flight. Why would info about a domestic flight be posted on an international flight inquiry?

Horrible experience. Booked a hotel in OH after driving from WI to go home to Az. Thought we were setting a reservation not actually locking in the room. We couldn't check in until 3 pm and it was 8 am. After a sleepless night of driving we couldn't wait so we attempted to cancel and they refused to refund us. We paid for a hotel that we didn't even stay in. Should have read the reviews first.

Booked a hotel that ended up being in a very bad area in a very dangerous city. Tried to get them to change the booking to a more expensive hotel in a better area. This 15 minutes after the original booking. They refused to help. They said that their mobile site showed where the hotel was. This is not actually true. Unhelpful. Awful customer service. Completely unlike experiences with other travel consolidators. Do not use ever.

This was rated as a 3-star hotel in the Round Rock area. Upon arrival - the hotel room smelled awful, ceiling had leaks, bathroom paint falling off, and air conditioner/heat unit was filthy. Even more disgusting was the pubic hairs in the bed and hair on the pillows. Nothing was cleaned. After changing rooms at midnight - the next room was similar, but needed to get sleep for early meetings. Will never use Priceline or stay at another Holiday Inn again.

I made a car reservation and when I wanted to cancel the reservation I was told free cancellation is only for hotels. What!!! That not what it says when you are looking at website. It's misleading because as you select a car it says FREE CANCELLATION in bold green letters. They also put it on the page confirmation page but now it's only next to the protection plan, if you pay extra.

Went to Google to look at hotels in a town. Found a good one - listed at $138 on all booking sites except Priceline which showed it as $128. Never used them before so thought I would try. Clicked the link and it said price has dropped from $127 (!) to $116. Even better! Clicked the link to book and guess what - it was $138. Same as all the other booking sites. Seems they just advertise a false low price in order to get you in and hope you won't go back to one of the honest sites.

We booked and prepaid for a minivan thru Priceline. Arrived at the car rental company they had no minivans available or any cars for that fact. We were told to call Priceline. They would refund us etc. Called Priceline. They spoke to the car rental rep about the situation then gave us a case number and we were instructed to book another reservation thru them with a different car rental company and then to call back give them our case number and it would be taken care of. Even if the other car rental company was more they would reimburse the difference. We did this and called back with case number etc. They say they have no info on this and are requesting we do all kind of unnecessary things to show proof of this and that.

I got a confirmed reservation through Priceline in San Diego. When I show up at the front desk, I was told that the hotel has no information on my reservation. Spent 1.5 hours talking with Priceline customer service, and was told that the reserved hotel cannot accommodate a room. My phone was running out of power, and I was promised that Priceline will call back soon for relocation. However, after another 3 hours, I called back and they just started to looking around for me. Now I am on the phone for another one hour, and still no result...

If you insist on using Priceline (which I would strongly recommend no one does), pay close attention to what you're booking BEFORE you submit your reservation. I booked a 5 night stay at an Aloft in Atlanta. I later realized that the hotel I was being presented with was in Alpharetta. I immediately cancelled the reservation and contacted them about the mistake and they told me I am on the hook for $180 cancellation fee no matter what. There are a lot of hotel booking sites out there. Avoid Priceline at all costs!

I’m not one to complain about customer service. I don’t even send my order back when it is wrong at a restaurant, and I still tip. This is going to be my first negative review. Priceline should not show rooms available for overbooked hotels. When you do, and there are absolutely no rooms with the same star rating available anywhere within a 45 mile radius of the original location, you should be able to get a room more than half of a star better. Priceline does not allow upgrades more than half of a star. It took us well over an hour on the phone with a Priceline customer service rep, Reuben, and supervisor to get re-booked.

My family of four, wife, 17-year-old son, 13-year-old daughter, two chihuahuas, and myself were forced to vacate our rental property due to a black mold infestation. We had 15 minutes to grab clothing only, around 48 hours ago after being informed by the inspector of the mold issue. What a chaotic morning that resulted in the two male Chihuahuas spending two nights at the boarding facility, my two teenagers at their grandmother's, and my wife and I at a local hotel. For a family that spends a lot of "family time" together, separation at three different places ensures that all members suffer from severe cases of insecurity... After being separated for two days, my wife and I needed to be with our teens; the idea was proposed to search for a decent rate to move the two young people to a room at the hotel we currently call home.

You all work for a company that scams people. I chose a specific time and airline and your website's next page is 'Express'!? WTF is this? Never heard of it before. Completely ridiculous that it would even take you to that screen after making specific selections. How much are you making a year off of this $15 per cancellation scheme? You fraudsters will get what you deserve in the end.

I made a mistake with the dates for my vacation in Maui. I had to change my flight and thanks to Hawaiian Airlines even though the flight was non-refundable they changed the flight for a fee $220. So when I got online with Priceline I was hoping for a similar experience, changing the date for a fee. The original dates were 03/12/19 to 03/26/19. The change was 03/05/19 to 03/19/19. A change of one week. Their answer was No after I told them I expected to pay a fee for the change.

I booked a hotel on Priceline website. I entered my credit card info and hit submit. I received an Amex alert for a large purchase and waited for confirm email. It never came so I signed in online and started a chat. The person told me the was rejected due to no availability that it was only a hold on Amex and would come off 7-10 days. I called and Priceline tried to remove the hold by calling Amex but the guy wanted me to give my Amex card number so he could write it down and call Amex. I said, "You already charged the card. You must already have the number". He said there was nothing he could do and he was a supervisor. SCAM. Now I have to wait for the hold to come off and I have no room. I also spent the last 2 hours dealing with this issue with no resolution.

We booked a complete package with Priceline but the day before we left we noticed that our flights took us to Portland Maine but the hotel was in Portland Oregon. We got on the phone to Priceline and they could not have been more accommodating. Priceline came through and booked us an even better hotel and all the trappings that went with it. BIG SHOUT OUT TO PRICELINE FOR MAKING OUR TRIP MEMORABLE.

I had the worst experience with Priceline this past weekend. I booked a hotel with them for my out of town stay. And when I was in route apparently I received an email stating my room had been canceled. I didn’t receive this immediately as I was in a plane to my destination. After I called them to figure out what the issue had been they told me that it’s not their problem that they booked it with their sister company booking.com, that I needed to contact them. So I contacted booking.com who said it wasn’t their problem. I need to contact the hotel, the Radisson. When I called the Radisson they told me it’s not their fault. I need to contact the company I booked my hotel through. So no one is willing to own up to their mistakes. I have used Priceline in the past, they were always my go-to for great rates and service. But not anymore. They don’t care about their customers and don’t care about losing business.

Booked a hotel and needed to cancel the reservation. The hotel told me I would have to call Priceline.com because they had their credit card on file for the reservation. Priceline said I booked it through Reservations.com and I would have to call them. Reservations.com can't even find a reservation for me. So I go back to the hotel and make sure they had it right, and they gave me the phone # which takes me to Priceline and gives me a conformation #, but it won't work anywhere. When I contact Priceline again, they just give me the same old story to call Reservations.com and there is nothing they can do. How did the hotel get your credit card and why can't you help? Won't be using either service from now on. I have never had a problem with Expedia.

My wife and I booked a getaway to Nashville for last weekend and I chose to do so as an express deal on Priceline. Once I paid for the hotel an email was sent telling me we were at the Embassy Suites - Airport. The policy states there are no refunds, cancellations or changes. All which I knew when making the booking. Well, on Friday evening around 6:30 I received a call from Priceline informing me that my reservation would not be honored and that I needed to find other arrangements. Considering this was a very busy weekend in Nashville the closest hotel was 35-40 minutes away which was unacceptable. I knew there was no issue with the card I had paid with since it had a $0 balance before the charge but I checked my account anyway and to no surprise of mine Priceline had charged me in full on 9/27.

I recently booked a hotel through Priceline Express Deals. I purposely chose a particular express deal because it included “free parking”, as listed under the amenities. When I called the hotel to confirm my booking details and to ensure that they received my reservation, they informed me that parking is not included and that it would cost an additional $32.00 and it was non-negotiable. I then contacted Priceline and spent an unreasonable amount of time on their chat line and later on the phone, trying to convince them that they needed to stand by their guarantee to provide the described amenities. They offered to cancel my reservation or provide 20% off. This was not acceptable.