Priceline Reviews

I wish I had been apart enough to read reviews before booking. HORRIBLE EXPERIENCE EVER! I don't know why I didn't buy my tickets with CheapTickets like I always do. I need help finding out how much luggage is included on each flight and it redirects me to another page and then another page. There is no help ANYWHERE.. No real information or person to help. It turns out a flight I got is divided with two different airlines. THe charges on my CC were coming from different sources... SO I have to keep an eye on what is being charged.

I tried to reserve a hotel. I am very sure I got reservation done through Kayak, but at some point Priceline took it over and I got confirmation come from Priceline. I received confirmation with wrong dates. I have done number of reservations before and NEVER had such issues. I tried to reach someone to get the problem resolved... I had to deal with machine all the time; finally, I found a chat. After extended wait I was told that they cannot do anything for me and had a gut to tell me to use them again to reserve a new room. I lost my money, time!

Reservation desk turned me away because of an added fee I was not informed of, the clerk attempted to run my card and erroneously stated I did not have the funds. The clerk ran my credit card and charged me although I did not stay there. They had me ride back to the airport via their shuttle. I had to seek refuge like a homeless person, and stay awake in a restaurant. All said and done, I was awake for 33 hours before I could get home. Priceline staff did not assist and said they were having technical difficulties, and I should call back later. This allowed enough time to pass for the hotel to charge my card and thus preventing me reimbursement or compensation. I was a long term customer having used Priceline for 10 years. But no longer. I am going directly to the airline or hotel. To confirm all restrictions before I am ever placed in another dangerous situation as I was as a result of this reservation.

Hello to all... I try to book ticket from the Priceline... First the tickets they offer was off date so the “great deals “ was sold for days. After that I try to book 676$ flight and something like “sorry we couldn't process your...” popped out with notice try later so I bought from an airline directly and forget about the Priceline just to find “the deal“ in my email next day. They robbed me of 676$. Why this “company“ still operating???! Skip Priceline when searching for flight.

I booked a hotel suite with a whirlpool for our 10-yr anniversary a week in advance... When we arrived we got a junior suite. The room with the whirlpool was already booked. We didn't get any compensation for the price we paid... This idea of getting a deal is a joke.

I noticed that they posted 4 hotels for 87 dollars for the holidays and three of the four were at the 159.00 rates and one at a 90.00 rate and I figured that my chances where good. Well I was totally wrong!!! Please do not do the rate thing and let them get the hotel for you. They are not very helpful to fix any problems or help you get your money back. So please don't get scammed by them.

I have been trying to book a flight for 2 days only to constantly be met with an error saying "whoops we are constantly updating our flights"...every single time I tried...for 2 days. I was unable to locate a phone number for customer service and had to chat with obvious a.i. I was then transferred to a "live agent", who may or may not have been a person, and without ever resolving the issue was summarily kicked out of chat. This is the first time I have ever written a bad review, because I generally don't think they are helpful. But in this case I think everyone should know how poorly Priceline does business. It really stands out because I was able to use Priceline without issue only 1 year ago. I do not know what changed, but if it's this difficult to even pay money to book a ticket I can only imagine the hassles after you've already paid.

Booked the flight ticket through Express Deal where it was mentioned that carry on baggage was included. But the itinerary did not reflect this and was asked to pay extra for carry-on luggage. The customer care was no help at all. They did not even cancel my ticket. Worst customer service.

I use Priceline all the time for different things. I was in a crunch and needed a hotel to stay for my last night in LA. The hotel that I booked through Priceline called Los Angeles Adventurers All Suite, has BED BUGS, I didn’t notice the bites till later on in the evening. I called Priceline to let them know of the issues and they refused to compensate me in any way because I didn’t mention the bites during check out. Priceline was noticed about the bed bugs and continues to keep the hotel listed on their site!

I have used Priceline for years and never experienced anything like this. Price offers the best deal for the Grand Luxurious King room at SLS Las Vegas. Once you pay for the room, your itinerary shows the Story King Room. After calling and explaining this to customer service, spoke to someone named Brenda **, she stated the reservation had to be cancelled and I could book through the hotel directly, which would cost double. Please do not book through this company, they are now a bait and switch company. Please pay attention to details in your itinerary.

I made a car reservation and accidentally choose AM instead of PM for return. I realized my mistake immediately after I hit the button, so I instantly called Priceline to correct and they wouldn't do anything. I disputed the charge with my credit card company, but they couldn't do anything because Priceline's website says no refunds. So basically I paid over $200 for a car rental that Priceline canceled so I couldn't use it and they will not refund me ANY money. STAY AWAY from Priceline - use Costco for car rentals... They are GREAT to deal with and will help you if you make a mistake!

Called in to PriceLine to make a Hotel Reservation, Room was listed at $58.00 vs. $94.00 regular Hotel rate - 36% savings agent representative said. Gave them all the appropriate information that was required to make the reservation, then the agent put it through. After a brief pause, agent claimed the transaction did not go through. He took the information once again and ran it - only this time He said the room was now not available. He then asked if he could take another reservation at the higher room rate. I told him where to go with his new rate, and told him to erase my information. Sounded like a traditional “Bait and Switch” operation to me.

My husband is in the military and they changed his flight home. In a chain of events, I also had to change my flight to go and get him. I booked the flight 6 hours before he told me the flight was changed. I even bought the trip insurance. When I found out that it changed I simply called Priceline to ask for assistance in changing the flight. They told me that they could not do that. No big deal - Please cancel and refund my flight and I'll just go ahead and rebook right now. They also refused to do that. When I explained that I purchased the insurance the man on the phone informed that insurance only covers unforeseen events, such as death.

My baby and I got stuck in a town overnight due to weather conditions and my mom was trying to help us find a safe place to stay to thought she just reserved a place with my card and when I went to find the address it was not even close to the town we were searching for. Called immediately and let the hotel know what happened. They told me to call Priceline to get the refund completed. I called them right away and was on hold for 5 min the first time then since I have a baby I had to hang up and help her then I called back and stayed on hold for over 15 min. When no one answered I hung up and waiting and tried to call back a few more times with no answer. I eventually had to give up and get my little one to sleep and figured I would try again in the morning hoping to get an answer.

Priceline sold me a ticket from US to Portugal but the layover at the NY airport was not long enough to make it to the next plane. They also did not warn me I needed a round trip per/Portugal law. That forced me to buy another one way at twice the price I would have paid for one round trip. They refused to reimburse me the $400 the airline charged me to change the ticket. They refused to talk to me because I had called the airline to discover the problems. So they ruined my trip, forced me to pay more for a ticket and fees. They took no responsibility. Did not offer a credit or an apology.

I am never, ever, ever using Priceline again. I booked a Frontier flight through them and then had to cancel (in October, for a Nov. flight)... Got an email with confirmation saying I'd get credit for the next year and to call Frontier directly. I tried calling Frontier to book a flight less than one month later (for Xmas), and they kept saying I did NOT have any credit from my cancelled flight. I was in a hurry, got impatient and ended up buying the flight online for Xmas because I knew I had another flight coming up (in Feb.) that I could use the credit for.

First of all they charged full amount adult ticket for my infant who is 1 year old. And then their prices are way more than the normal ticket we are getting in market. They claim to be best price match but they only take money from customer and then don't even care about them. No solution, no adjustments, no price match, just making frauds. I am stuck after buying tickets from them and now I am getting $1000 CAD less priced tickets but can't take it as Priceline don't give any refunds neither do price match. Moreover they are asking for additional price for bags.

I rented a car through Priceline with Executive Car Rental in Detroit, MI 2 weeks before my planned travel. I called Executive Car Rental 1 week before travel to confirm. When I landed in Detroit, MI at 12:30 am on the Friday morning after Thanksgiving and turned my phone back on, I had a voicemail from Executive Car Rental saying they were unable to honor my reservation. I am over 1500 miles from home in the middle of the night with my husband & daughter on our way to a funeral and no rental car! I called Executive only to be told it was just a reservation, it was not confirmed and they were not responsible. No remorse or sensitivity to my situation at all. NEVER Trust either of the companies! Now I am watching my credit card invoice to make sure I was not charged... So far so good on that note.

DO NOT USE PRICELINE! They are a very disreputable company and I will never use them again. Their website "deals" are misleading and when you click on "Book Now" you are NOT and WILL NOT get the deal you were just looking at and read about. Customer Service is a waste of time and they truly do NOT care about the customers. Priceline is a joke, they do nothing but offer phony services and steal your money! The absolute worst online booking company out there and they clearly need to be shut down and put out of business! Nothing but a SCAM, FRAUD & a consumers worst NIGHTMARE!

Spent 1+ hour with 3 Priceline customer service rep without resolving the issue of not being able assign seats for my airline purchase even though it stated "Carry-on bag and advance seat selection included!". I was to get a return phone call which I never received. I have several screenshot of my purchase which proves "advance seat selection included! ".

Long story, but they are a very disreputable company and I will never use them again. We travel quite a bit and this was the first and last time we will use their service. Very stressful! We thought we were talking to Radisson Hotel group and were misled.

I went online to make my rental car reservation with PRICELINE, even though, it wasn't an excellent deal rate I decided to book with them because of the time. I was flying from Orlando to Fort Lauderdale. When I landed I started looking for this company "Easirent.com" at the airport, then after going to E-Z Rent A Car by mistake. They told me that the other company was outside of the airport and I need to get a shuttle. (They say in the ad that is at the airport). After waiting 20 minutes for the shuttle they took me to "Easirent" location.

I started with a planned RV trip to Orlando. I booked a rental car, for local transportation, 28 days in advance. Upon arrival, the car rental company (EXECUTIVE CAR RENTAL) refused the confirmed reservation, because I did not come in on a flight. There was no indication on the Priceline website that I needed one. Executive said it was not their fault that Priceline did not tell me. They would do nothing to help me get in a car. I called Priceline support and they said they did not actually "confirm" the rental reservation, that was up to the local company.

I purchased a last minute ticket to fly home for a family emergency. My brother is in the ICU in critical condition. I was to fly home tomorrow but things have taken a turn for the worst. I called Priceline and they in no way would help me by rescheduling, refunding, crediting or even just a small discount would help on rescheduling but no. The only thing they said was "Your only option is to buy another ticket at full price." It's not right. They didn't even try to help me or offer anything to me. That's very insensitive and pathetic. I use Priceline and fly Alaskan everytime. I find this downright hurtful. I hope you like taking money from people and showing you don't care.

Priceline-Agoda I will never use them again to make any kind of reservation! I put in my info for a hotel reservation for a 2 week stay... When they replied they had the check in date the same as the check out date The site also said we need not pay anything until arrival... Just give card information... I have done this many times before and no problem... Three days before we left in our trip I get an email saying if we did not pay full amount within 44 hours our reservation would be canceled.

I am beyond livid. I booked a hotel during the Thanksgiving holiday specifically selecting one with an indoor pool. Upon arrival after driving all afternoon, we were informed by the hotel staff that the hotel was under renovation. The pool was closed and plastic sheeting was covering the walls. The hotel also advised that Priceline had been informed and should have had the renovation information listed. I contacted Priceline and spoke to someone who could barely speak English. He was no help at all. Priceline should have moved us to another location. The hotel said we could cancel but since it was after the 6:00 PM cancellation time frame, we would lose one night's charge. My kids were so disappointed with the whole trip. Could not eat breakfast comfortably with the plastic and plaster smell. Contacted Priceline repeatedly by phone and online chat. No resolve.

I'm too angry to type a lengthy review - so here's a quick review: I booked an "Economy Class" airline ticket from the US to Barcelona on Swissair. My confirmation email from Priceline stated it was an "Economy Class" ticket. Upon check-in 24 hours before my flight - it was learned that I had an "Economy Light" ticket? I immediately called Priceline because an "Economy Light" ticket does not include a checked bag at no charge like the "Economy" ticket does. Please keep in mind here that my confirmation email from Priceline stated that I had a "Economy" ticket and NOT an "Economy Light" ticket.

I booked a trip for March 2019 for my family (total of 6 travelers) including the hotel and flight. Unfortunately I did not include trip insurance and wish I would have. My husband and I traveled to the destination we are planning to go to in October just to check things out. We were not impressed with the hotel (including the fact that I got food poisoning). When we returned we decided that we would like to try another resort for the trip we have scheduled in March.

I had reserved a van for a trip to Costa Rica through Priceline for the 22nd through the 1st. Our actual fly days altered so I needed to adjust my reservation to the 24th through the 1st. I had to reduce my reservation by 2 days but Priceline said because I was changing my reservation it would cost me $800 MORE than the original reservation. 11 days reduced to 9 days (mind you, same days I had already reserved) and it would cost me MORE. Not only that, but the new price was almost double my initial reservation price. Priceline would do nothing to make it right. I even contacted the Better Business Bureau. They still wouldn’t give me even my original reservation price. They should be ashamed at their practice of grossly overcharging customers. We will not use Priceline ever again.

I purchased 2 round trip tickets to Orlando for my son and I this coming April. I purchased the trip protection policy thinking I would be protected if I needed to cancel this trip. When I searched the same flights today I realised they were over $300 less! I called to cancel my tickets but was told they were nonrefundable, their hands were tied, and to please contact Alliance. When I contacted Alliance (the insurance provider) the woman on the phone basically laughed at me and said "Well, ma'am, you're not ill, unable to walk, or dead, so therefore we cannot refund you." I am sickened by the lack of concern and greediness of both companies. I will NEVER use Priceline.com again, and I will NEVER buy the trip insurance that doesn't actually protect your trip. They should be ashamed. Scam artists.

I was comparing prices between different sites. Found a hotel that was on 3 other sites. Priceline showed the price as 48.00 but when I went to reserve it jumped up to 64.00! This happened on 3 other hotels. One went from 42.00 to 77.00 and another went from 66.00 to 110.00!!! Their answer was because of dates wanted. So tried again with different dates just to see and price kept changing on all dates.

Deceptive advertising, terrible booking process, horrible customer service - and ended up with what they called a 4 star hotel that is a hotel built in the 1960s that has been recently painted. They provide ZERO resolution options. DO NOT USE PRICELINE EVER! Terrible (and that is being kind).

They have something called “express deals” without showing actual hotel name but promise to get branded/similar known star hotels with single clicks. They don't make the refund restrictions very clear in first place for those deals. If the hotel they allocate you is not the kind you were looking for and you wanted to cancel or change hotel just after 5 mins of booking, then also it's NOT allowed. The service representative don't have option to cancel the reservation in those express deals it seems. Finally I had to forget few hundred dollars and move on. But good thing is the decision taken that, I won't be using Priceline.com for my lifetime, also have made at least my 100 friends not to use Priceline.com.

Be very careful when you book online how much tax & fees they charge. You would think tax & fees are based on standard % but not. I got charged 21% tax & fees vs. 14% of previous booking, same city, same hotel, with 10 days. The website is tracking your browsing, you think you got a better deal by waiting but you pay more "fee". This is complete rip-off. Their customer service even admitted two customers booking at the same time may be charged differently. Never ever will use the website again.

I had ordered a King Suite with OCEAN View WITH A BALCONY. I got 1 King Suite with Intracoastal View. Lucky I caught it and canceled. To verified I did it again with the same results. So, I booked through the Hilton Hotel site and receive a military rate that was less than Priceline, to my good fortune.

Misleading info on website about free cancellation. Tried to resolve this over the phone and they actually want to charge you extra for talking to a live agent. I canceled immediately after realizing I had booked the wrong dates.

I put in a search while looking for last minute hotel but made a mistake on the date and booked it one week out. I called them immediately to ask them to change the date and they said "sorry, all bookings are final." Now I am stuck with having to pay for a room that I will not stay in. I know airlines and other travel booking sites allow 24 hours to cancel. Priceline has a cutthroat business contract with their customers. I will not recommend or ever use them again.

My husband and I booked a hotel (Extended Stay America) in Memphis, Tenn (2541 Corporate Drive - Airport) and it was the worst hotel I have ever stayed in. The first night we were there a fire alarm went off at 4:30 AM due supposedly to a curtain catching on fire. The second day at 12:30 AM the same thing happened. Then about 2 hours later it went off again. While talking to other people staying in the hotel during our time outside in the parking lot. There was a concern that someone was deliberately setting the fires.

I booked a hotel that said cancellation was free. Then after I paid they said it was nonrefundable. Then customer service passed the buck to Agoda, who passed to the hotel, who then pointed back to the "booking agency." I got cheated $140. Be warned.

When I got a receipt at the hotel it was for $110 less than I had paid Priceline for a 2 night stay. Although the Priceline motto is, "We will match any lower price a customer can find," it is a false promise. Next time I will call the hotel directly.

Priceline gets zero stars! Booked an Express Deal for a hotel three night stay. The price was good until you find out AFTER booking and paying that parking is not covered. I use the word covered, but the contract actually says INCLUDED, which to most reasonable people means you don’t pay extra. I find out that in the land of Priceline therefore included means you pay extra. What hotel doesn’t have parking? Their response is that included doesn’t mean free. Have you ever heard anything more absurd. This is a bait and switch operation. Once you book an Express Deal they refuse to change, cancel or do anything to assist you. I asked to speak to a manager and I was told by the operator that a manager would tell me the same thing.

If I could give Priceline zero stars I would. There is no reason for even 1 star. I booked a non-refundable reservation for 2 rooms and need to confirm with the hotel that one room was a double and the other a king which thankfully I did because when I contacted the hotel, they didn’t have my reservation. I went around and around with Priceline. “Someone will look into it tomorrow” Tomorrow game and went the I had to call again, “oh I’m sorry actually someone will contact you about it tomorrow (again)”. Next day nothing. I called again and kept getting the run around and finally they agreed to refund me my money.

I tried booking car, flight + hotel package. It could not provide a car, but went ahead and charged my for hotel and flight. When I tried to add a car to the booking, the website would just spin & spin and not complete the addition. I tried this with several car types all with no luck. When I tried calling Priceline to complain about this and see if they could add a car, I was told they couldn't do anything and that perhaps when I get to my location I can see about renting a car. WTF??? So I asked to cancel the entire package, got transferred to a different department where the agent was extremely rude and talked over me, when I asked for a manager he hung up on me.

My Experience with Priceline is a Tragedy. I feel completely Ripped Off. They are poor Business Associates. I would never Get a Booking with Priceline. It's a Shame that you charge a outrageous fee for Room online. There comes a time for Judgement.

I just booked a river view room at the Aquarius in Laughlin NV. When I printed out my reservation it showed I booked a panorama room and not a river view. When I called to advise Priceline the rep I spoke to said, "Yes, it shows a river view." He contacted Aquarius and he was told it was a panorama room and not a river view. Priceline wanted to charge me another 25.00 a night to upgrade when their website stated I booked a river view room. I advised him that their website is false advertising and should not state you're booking a river view room when you're not. They refused to correct the situation with the hotel so I canceled my reservation. My first and last time ever booking thru Priceline. They are rip offs. I will be sure to tell any family and friends not to use their services in the future!!

I made hotel reservations several months in advance for our company Christmas party for 12-01-18, the company had to change it to 11-30-18 instead. I contacted Priceline and told them I just wanted to change the date from 12-01-18 to 11-30-18 and they told me that I wasn't allowed to change it, and if I cancel I wouldn't get a refund. I argued that I didn't want a refund just wanted a change in the day and they refused. I had to cancel the reservation that cost me $136.00 and make a new reservation that cost me another $134.00. Please everyone don't use Priceline. Their customer service and attitude suck big time.

I'm in treatment for cancer. I needed to go from Texas to Kansas City, Kansas University Hospital. The day for a bone marrow biopsy was set, bought a ticket for the day before and return the next and trip insurance. My chemo schedule was set forward one week because of low counts making the date of the biopsy no longer right. I called Priceline, they told me call the insurance company. The insurance company had by far the worst telephone system I've ever heard. I could barely hear and understand the person. After trying and repeating over and over, she said call the airline. Called the airline directly. They changed the flight to the next date for the biopsy for $250. Then an email tells me since I changed the ticket with the airline they have no responsibility to me. Really took a hosing on this. No more Priceline. No more Allianz insurance.

I booked a British Airways flight from Texas to London with the flight costing $1,059 + flight insurance $68.87 for April 17, 2018. Unfortunately, unforeseen events occurred and I was not able to make my trip to London. I called months before my flight date and the only option that was offered to me was to put my flight credit on hold until Nov 19th 2018. The flight was non refundable or transferable. The only fees they mentioned were the re-booking fees of $275 + $30. The agent told me that as long as I use my credit before Nov 19th, 2018 there will be no problem re-booking the flights.

Very poor customer service! They charged me extra fees that are not stated anywhere on the website either in their terms and conditions or their policy. Ripping people off. Need to be reported for poor business practice.

I booked flight, hotel and car. I had to change flight times, I was told I had to cancel flights before I booked. The flights were canceled. I went to book new flights and couldn’t due to I gave flights on same day with same people. I called and the flights were canceled, I made reservations while agent was on phone. I was in 24 hour period, I received credit for one leg of trip but not returning flight, when I called I was told I didn’t cancel second leg and it was non refundable. I was told not to cancel because I would not get refund. I was told I would get call back before flight left. No response and I called airline direct and they said it was a fully refundable. Priceline lied. I received an email today that said airline had been canceled and I should check with airline about refund!!! Can’t believe this. Will NEVER use them again.

I am amazed at the poor customer service of Priceline. I made a reservation that was supposedly nonrefundable and even when I canceled it two weeks before staying at the hotel due to a canceled business trip, the CS rep said my booking was not refundable. I often book nonrefundable hotels and air travel and only once in 15 years had to cancel due to a canceled business trip. Even though it was not refundable, I canceled a week before and the company exhibited exemplary customer service and refunded the money. I will NEVER use Priceline again. My mistake for not looking at the ratings before I booked. They are pretty poor. I really hope this company changes its service focus.

Thought I was booking a room in Emporia VA. Ended up getting a room in South Hill 35 miles away. They wouldn't let me see the address or name of motel until I booked it. They showed a circle on a map. I have learned my lesson. Never will I deal with Priceline again who has a nonrefundable policy. Tried to give no stars!

I have never written a review in my life, however, today I missed a flight from Thailand to China and called them hoping they could help me change the two connecting flights after my missed flight and to figure out what to do. I was on the phone for over two hours and talked to a total of three representatives; one of which was rude and unprofessional while the other two gave me no direction or help at all. All three of them told me that it was 'out of their hands' and they couldn't do anything to help me and that I needed to contact the airlines. Airlines are not allowed to make any changes to passenger's tickets if they booked it through a site like Priceline so this was false. It was frustrating, unhelpful, and I ended up buying brand new (very expensive tickets) because it was better than working with Priceline.

I have used Priceline and other similar sites for travel for many years. I have never experienced the sort of gross misrepresentation before that I did this last time with Priceline. I chose a rental car company (Sixt) because it supposedly had an office at the airport (FLL). It did not; there was not even a sign. I had to call the company from the airport to find the location of their shuttle bus stop. This delayed my arrival at the hotel. When I complained to Priceline, they said it's the fault of the rental car company. For the same trip I reserved a room with "a direct ocean view" and "private balcony" at the Beachcomber in Pompano Beach. I received a room with neither.

It is cheaper to book through another website. Priceline don't let you add insurance after 24hr and won't let you change flights. You do not get the best rates at Priceline. They overcharge customers and won't do anything to fix it. The customers service representative is very rude. I will never book through Priceline again. They are totally unfair and don't care about the customers. Horrible business.

It was cheaper to book through the hotel than go through Priceline by $100.00. Priceline is a rip off... talked to customer service and there is nothing they can do... BS... Stay away from Priceline. DO NOT book through them.

I’m currently involved in a nightmare with both Priceline and PayPal both. I bid on a hotel in San Diego for a single night. I was using my PayPal account with a balance high enough to pay the bid if accepted, as the funding source. My bid was denied, NOT accepted. I went to double check my PayPal balance and noticed there was an “authorization hold” for $124.97? Now 10 days later I still do not have that “hold” back into my PayPal balance. I have gotten the runaround from both companies. Priceline claims they released the hold and PayPal must be the reason, and vice versa for PayPal. I’ve been told many timelines 3-5 days, 24-48 hours, and 30 days? All for a room I never even reserved. I’ve spent many hours on the phone and basically had zero help. I'm at a loss. I feel like my money was stolen by a giant corporate machine that refuses to help. Miserable experience.

I booked an international flight from NY to LHR. The express deal stated 0-3 hours MAXIMUM layover, which I thought was reasonable. This 3 hour Maximum applied to both Departing and returning flights. After payment was made, I got a confirmation of a 17 hour layover back to JFK from LHR! 17 HOURS??? When I called, the first agent Carlos said the 3 hours is for domestic flights. Domestic? I was purchasing an international flight. Why would info about a domestic flight be posted on an international flight inquiry?

Horrible experience. Booked a hotel in OH after driving from WI to go home to Az. Thought we were setting a reservation not actually locking in the room. We couldn't check in until 3 pm and it was 8 am. After a sleepless night of driving we couldn't wait so we attempted to cancel and they refused to refund us. We paid for a hotel that we didn't even stay in. Should have read the reviews first.

Booked a hotel that ended up being in a very bad area in a very dangerous city. Tried to get them to change the booking to a more expensive hotel in a better area. This 15 minutes after the original booking. They refused to help. They said that their mobile site showed where the hotel was. This is not actually true. Unhelpful. Awful customer service. Completely unlike experiences with other travel consolidators. Do not use ever.

This was rated as a 3-star hotel in the Round Rock area. Upon arrival - the hotel room smelled awful, ceiling had leaks, bathroom paint falling off, and air conditioner/heat unit was filthy. Even more disgusting was the pubic hairs in the bed and hair on the pillows. Nothing was cleaned. After changing rooms at midnight - the next room was similar, but needed to get sleep for early meetings. Will never use Priceline or stay at another Holiday Inn again.

I made a car reservation and when I wanted to cancel the reservation I was told free cancellation is only for hotels. What!!! That not what it says when you are looking at website. It's misleading because as you select a car it says FREE CANCELLATION in bold green letters. They also put it on the page confirmation page but now it's only next to the protection plan, if you pay extra.

Went to Google to look at hotels in a town. Found a good one - listed at $138 on all booking sites except Priceline which showed it as $128. Never used them before so thought I would try. Clicked the link and it said price has dropped from $127 (!) to $116. Even better! Clicked the link to book and guess what - it was $138. Same as all the other booking sites. Seems they just advertise a false low price in order to get you in and hope you won't go back to one of the honest sites.

We booked and prepaid for a minivan thru Priceline. Arrived at the car rental company they had no minivans available or any cars for that fact. We were told to call Priceline. They would refund us etc. Called Priceline. They spoke to the car rental rep about the situation then gave us a case number and we were instructed to book another reservation thru them with a different car rental company and then to call back give them our case number and it would be taken care of. Even if the other car rental company was more they would reimburse the difference. We did this and called back with case number etc. They say they have no info on this and are requesting we do all kind of unnecessary things to show proof of this and that.

I got a confirmed reservation through Priceline in San Diego. When I show up at the front desk, I was told that the hotel has no information on my reservation. Spent 1.5 hours talking with Priceline customer service, and was told that the reserved hotel cannot accommodate a room. My phone was running out of power, and I was promised that Priceline will call back soon for relocation. However, after another 3 hours, I called back and they just started to looking around for me. Now I am on the phone for another one hour, and still no result...

If you insist on using Priceline (which I would strongly recommend no one does), pay close attention to what you're booking BEFORE you submit your reservation. I booked a 5 night stay at an Aloft in Atlanta. I later realized that the hotel I was being presented with was in Alpharetta. I immediately cancelled the reservation and contacted them about the mistake and they told me I am on the hook for $180 cancellation fee no matter what. There are a lot of hotel booking sites out there. Avoid Priceline at all costs!

I’m not one to complain about customer service. I don’t even send my order back when it is wrong at a restaurant, and I still tip. This is going to be my first negative review. Priceline should not show rooms available for overbooked hotels. When you do, and there are absolutely no rooms with the same star rating available anywhere within a 45 mile radius of the original location, you should be able to get a room more than half of a star better. Priceline does not allow upgrades more than half of a star. It took us well over an hour on the phone with a Priceline customer service rep, Reuben, and supervisor to get re-booked.

My family of four, wife, 17-year-old son, 13-year-old daughter, two chihuahuas, and myself were forced to vacate our rental property due to a black mold infestation. We had 15 minutes to grab clothing only, around 48 hours ago after being informed by the inspector of the mold issue. What a chaotic morning that resulted in the two male Chihuahuas spending two nights at the boarding facility, my two teenagers at their grandmother's, and my wife and I at a local hotel. For a family that spends a lot of "family time" together, separation at three different places ensures that all members suffer from severe cases of insecurity... After being separated for two days, my wife and I needed to be with our teens; the idea was proposed to search for a decent rate to move the two young people to a room at the hotel we currently call home.

You all work for a company that scams people. I chose a specific time and airline and your website's next page is 'Express'!? WTF is this? Never heard of it before. Completely ridiculous that it would even take you to that screen after making specific selections. How much are you making a year off of this $15 per cancellation scheme? You fraudsters will get what you deserve in the end.

I made a mistake with the dates for my vacation in Maui. I had to change my flight and thanks to Hawaiian Airlines even though the flight was non-refundable they changed the flight for a fee $220. So when I got online with Priceline I was hoping for a similar experience, changing the date for a fee. The original dates were 03/12/19 to 03/26/19. The change was 03/05/19 to 03/19/19. A change of one week. Their answer was No after I told them I expected to pay a fee for the change.

I booked a hotel on Priceline website. I entered my credit card info and hit submit. I received an Amex alert for a large purchase and waited for confirm email. It never came so I signed in online and started a chat. The person told me the was rejected due to no availability that it was only a hold on Amex and would come off 7-10 days. I called and Priceline tried to remove the hold by calling Amex but the guy wanted me to give my Amex card number so he could write it down and call Amex. I said, "You already charged the card. You must already have the number". He said there was nothing he could do and he was a supervisor. SCAM. Now I have to wait for the hold to come off and I have no room. I also spent the last 2 hours dealing with this issue with no resolution.

We booked a complete package with Priceline but the day before we left we noticed that our flights took us to Portland Maine but the hotel was in Portland Oregon. We got on the phone to Priceline and they could not have been more accommodating. Priceline came through and booked us an even better hotel and all the trappings that went with it. BIG SHOUT OUT TO PRICELINE FOR MAKING OUR TRIP MEMORABLE.

I had the worst experience with Priceline this past weekend. I booked a hotel with them for my out of town stay. And when I was in route apparently I received an email stating my room had been canceled. I didn’t receive this immediately as I was in a plane to my destination. After I called them to figure out what the issue had been they told me that it’s not their problem that they booked it with their sister company booking.com, that I needed to contact them. So I contacted booking.com who said it wasn’t their problem. I need to contact the hotel, the Radisson. When I called the Radisson they told me it’s not their fault. I need to contact the company I booked my hotel through. So no one is willing to own up to their mistakes. I have used Priceline in the past, they were always my go-to for great rates and service. But not anymore. They don’t care about their customers and don’t care about losing business.

Booked a hotel and needed to cancel the reservation. The hotel told me I would have to call Priceline.com because they had their credit card on file for the reservation. Priceline said I booked it through Reservations.com and I would have to call them. Reservations.com can't even find a reservation for me. So I go back to the hotel and make sure they had it right, and they gave me the phone # which takes me to Priceline and gives me a conformation #, but it won't work anywhere. When I contact Priceline again, they just give me the same old story to call Reservations.com and there is nothing they can do. How did the hotel get your credit card and why can't you help? Won't be using either service from now on. I have never had a problem with Expedia.

My wife and I booked a getaway to Nashville for last weekend and I chose to do so as an express deal on Priceline. Once I paid for the hotel an email was sent telling me we were at the Embassy Suites - Airport. The policy states there are no refunds, cancellations or changes. All which I knew when making the booking. Well, on Friday evening around 6:30 I received a call from Priceline informing me that my reservation would not be honored and that I needed to find other arrangements. Considering this was a very busy weekend in Nashville the closest hotel was 35-40 minutes away which was unacceptable. I knew there was no issue with the card I had paid with since it had a $0 balance before the charge but I checked my account anyway and to no surprise of mine Priceline had charged me in full on 9/27.

I recently booked a hotel through Priceline Express Deals. I purposely chose a particular express deal because it included “free parking”, as listed under the amenities. When I called the hotel to confirm my booking details and to ensure that they received my reservation, they informed me that parking is not included and that it would cost an additional $32.00 and it was non-negotiable. I then contacted Priceline and spent an unreasonable amount of time on their chat line and later on the phone, trying to convince them that they needed to stand by their guarantee to provide the described amenities. They offered to cancel my reservation or provide 20% off. This was not acceptable.

Purchased tickets to Vancouver, received confirmation email and they did not put all the name information in. Called to correct and they wanted $30 to correct name even though it was correct when purchased. Then getting pre boarding pass off Delta site name is spelled even more incorrect if that is possible. Again they refuse to correct without a fee. I spent over 2 hours on hold waiting for a supervisor who never picked up. Spoke with Delta and they stated there is no charge for correcting the spelling of a name only if you are changing the actual passenger, so yes fraud on Priceline's part.

The worse company I have even seen or heard in my life - do not ever use it. I rented a car from them for my son and daughter in law, plane was defective and delayed several hours, they got to Baltimore about 4 hr late, at 12:05 am. Counter closed at 12 but the guy was still there, however he refused to give them the car, he said, "Now I go home", though my son pleaded with him. I called Priceline, they said that my son and daughter could "sleep in the airport until next day and then they get a car." I asked for a refund so we could rent a car from Hertz that was still open, they refused. We paid again, got a car from Hertz.

We booked on Priceline and the flight was cancelled and they couldn't put us on another. We called and e-mailed for refunds. Each time they ask for lots of information, promise to send refund and never do. Have been through 15 calls, 15 promises and no refund.

I have a family of five. I selected a hotel room based upon the choices of floor plans that would accommodate my family size (options were standard room and family suite). When I checked into hotel, I received a standard room which would only accommodate 4 people. I paid more on the Priceline site for the family suite which I did not receive. Customer service at Priceline was horrible and made no apology nor did they offer any solution. Priceline suggested that I make arrangements with the hotel for a larger room. The hotel offered a larger room for an upcharge of $20-30/night. I could have booked directly on the hotel site for this additional fee from the start but chose Priceline to get a better deal. It appears that this is a scam from Priceline who falsely advertises and misleads customers. What a shame! I'll never be a customer again and feel deceived by Priceline.

They want the one time transaction from you, customer service is horrible and do not care about your experience. If I know 10 dollars more would have saved me the headache of dealing with this I would have gladly paid it. I DO NOT RECOMMEND SUPPORTING THIS COMPANY. PAY THE LITTLE BIT EXTRA. IT WILL BE WORTH IT.

I accidentally double booked for my wife and was at the very hotel while I was trying to figure out how I could either salvage or save $1500 worth of expenses. The hotel was willing to work with me but not PRICELINE. They said no to a future credit, no to cancellation, no to cancellation with penalty, no no no... Thank goodness BOOKING.COM actually canceled their reservation without any hassle or questions other than checking with the hotel. Never again will I use PRICELINE for anything and I travel frequently in my industry. Let’s not mention that PRICELINE wasn’t the cheaper rate as well. Therefore thanks to BOOKING.COM I’m only losing $450 versus $1500.

I hate writing bad reviews, but I feel people should be aware what a negative experience business with Priceline is. Consistently. I'm traveling to upstate NY with my boyfriend and offered to make the reservation for a rental car while we are there. I wanted to pay with my credit card, but since its his hometown he would be driving. When I made the reservation, Priceline's website said that the driver name has to match the name on the credit card. So, following their instructions, I put in my name and figured I could work with the rental car company or Priceline to ensure the correct driver was on the reservation when it came time to use the car.

First let me say that I was an avid Priceline customer however my daughter and I booked a 3 star hotel in Paris for 5 nights. I could have lived with the lampshades held together by scotch tape, stained carpets and tattered curtains, but NOT with the front desk handing out room keys to anyone who asked. We were asked to leave our room key at the desk whenever we left the hotel. When we returned there was always a new person at the desk (one we hadn't seen before), we simply asked for room 34 and they handed us the key. Never asked for identification or even our last name.

I booked my hotel room through Priceline and on their website it clearly says that the rooms accommodate 1 child below 18 years old. When I booked I received an email that the maximum occupancy of the room is 2 and they don't have any accommodation for the child, not even a rollover bed. I called Priceline but they are not helpful and instead, they just hung up with no help provided. That will be the last time I am using Priceline and I recommend anyone using it to not trust the website as they are misleading and cheating customers with incorrect information.

Rented a car thru Alamo from Priceline. The agreement was a rental for 5 days. When I went to pick up the car I found out I didn't really need it anymore. I then asked the Alamo employee what it would cost me if I never rented OR I rented and returned it early. She told me I would only be charged for the time I rented it. I brought the car back after 5 hours and PRICELINE charged me for 5 DAYS. I called them and they said, "Too bad."

A Hawaii vacation but with Priceline turned into an everlasting nightmare. Book a Hawaii vacation with Priceline for the 1st time and will be the last. We paid in full in March, traveled in August. Had to cut our trip short due to Hurricane Lane. Came home and was shocked to see a $1,500 charged on our account from them. We were told the flight change was free due to the weather. Even United Airlines waived all fees to get people out of Hawaii.

I booked a trip to NYC. The reservation was booked under my name but my daughter paid with her credit card. I didn't realize I was signed in under my name. I called and asked Priceline to modify and they were unwilling to correct. However, did call the hotel and they were able to correct. Priceline offered no assistance. Do not use them. Book under hotels directly. I will never use them again.

Really frustrated with Priceline and won’t use this cheating website anymore. In short, Priceline is selling cheap Light-class tickets to customers as if they were Economy-class tickets without telling the truth. Below is the true story: I recently booked the so-call ECONOMY class tickets for my family on Priceline, one with Alitalia and the other with Air France, which were actually all LIGHT class. Therefore, I had to pay additional and unexpected baggage fees at the airports. Below is the baggage policy listed by Priceline about Air France and Alitalia: **. And below is the baggage policy listed by the official websites of Air France and Alitalia: **.

This is the last time I use Priceline. I booked a room only to find it was in USD. I'm in Canada booking a hotel in Canada and at no time during the booking process was it made clear that it was in USD! Only when I received the bill I found out it was the case in the small print and in the actual price charged! They're underhanded in so many ways. They'll quote a price for a room then when you go to pay for it they up the price. That's been frustrating. I kept going back because it had the air of being the least expensive route, but I was just caught in a game they were playing with me of bait and switch. This is the last straw for me. I'm done.

I booked a Canadian hotel through Priceline.com from Canada, and was charged in USD, although this was not made clear at booking. The room ended up costing me $60CAD more than any other advertised price. I called and they wouldn’t do anything because the offers need to be in the same currency for their price guarantee, but no other website lists US prices because we’re in Canada. Awful customer service, agent was rude, and they don’t stand behind their policies. NEVER AGAIN!

I used Priceline to book a hotel for a recent trip to Lake Tahoe. There were many issues: 1) Priceline is actually a front for Booking.com - consequently, the reservation did not actually make it to the hotel and as a result the room was double booked, fortunately there was another vacant room that we could get into. 2) It was very hard to contact Priceline/Booking.com and the representative was not courteous or helpful, so we wasted about 2 hours trying to settle things. 3) Priceline/Booking.com charged a "hotel fee" of $50 on a total room charge of $285 - outrageous, other sites do not have such fees and the quoted rates more accurately reflect the actual room rates. I have heard similar stories from other people. You are risking your vacation and your money if you use this site.

I have used Priceline for over 20 years and this time is the last. I booked a 3-3.5 star hotel and it should have not been rated over a 2. It was dirty, smelled and had worn furniture. When I called Priceline to complain they refused to make it right in any way. I have never complained or had bad service before, but this was unacceptable.

Booked two nights for hotel. Found it cheaper on Priceline website. Tried to get a refund since they state if found cheaper you will get a refund. NOT TRUE. After speaking to three people which half the time could not understand they refused and actually hung up on me. NEVER WILL I use them again. BEWARE. FALSE ADVERTISING AND RUDE CUSTOMER SERVICE.

I tried to purchase two airline tickets 5 different times. Every single time I would get to the point to review, it would tell me that my flight was no longer available and tell me to search again. I tried to even do a different flight twice! I couldn’t find a phone number for customer service so I chose the chat option, the chat representative sent me a default message basically saying they cannot help me. And reminded me that their sales department wasn’t available so it was best to book online. It is ridiculous.

Booked rental car through Priceline. Itinerary changed to different airport two hours away. Refused to change booking and won't give a refund. Out $300 AND Hertz offered no assistance. RIP OFF TO MAX.

Booked car rental. Said it could be canceled but if you try to cancel you get that it is not cancelable or changeable. Scamming. Tell you one thing and sell you something different. I will never use them.

I rented a car through Priceline for a Hertz rental car. Priceline had if you pre-paid you would get a discount. I pre-paid for the rental car and paid for collision insurance. When I got to Lanseria Hertz Rental they said that the car was not paid for. I needed the car and paid for it a second time. When I got home there were two charges on my credit card. I called Priceline to get assistance, they had me call Hertz. Hertz said to call Lanseria Hertz because they only let them use their name??? I called Priceline again to see what they could do to help since they booked it and refused to do anything at all. I have used Travelocity and Expedia in the past with no complaints. This is the first time I used Priceline and it was an awful experience. I will never use Hertz again either, since they couldn't figure out what was going on with a business that they let use their name.

I rented a hotel room through Priceline online for my mother and grandmother. The hotel had good reviews, and the price was reasonable. We got to the hotel and I was immediately suspicious. There were only two cars in the parking lot, the doors were hanging off the hinges, and the place looked awful. We walked in and I was immediately gagged by the strong cigarette smoke smell (I'm a non smoker and requested a non smoking room), and the sleazy man behind the counter was rude and disgusting. There was a sign posted that the building had been inspected and didn't require a sprinkler system.

Priceline advertise their promos are LIES!! I booked a hotel through Priceline because it had mentioned that we will get a free parking on our stay. When we arrive at the hotel, the hotel said it doesn't provide free parking even with Priceline. Since the day we arrive there until the next day when we check out, we were communicating with Priceline about the issue. They know it was their fault and they "tried" to pay the valet for the hotel but every time the hotel front desk help them, they were never successful. It is just $40! How does a big company like you can't cover it because it was your own mistake!!

I booked an express deal car rental with Priceline. I have used them in the past and it has always worked out. This time I was assigned “Advantage Rent-A-Car” in San Diego. I looked at reviews and they were terrible. I went back to the app because I don’t remember seeing Advantage as one of the options in the list. I replicated my rental process and again did not see Advantage! I took a screenshot and contacted their customer service. I called, emailed and have chatted with their customer service and no one is willing to make any changes to my reservation.

This is the 2nd time I have had to deal with a Priceline scam!!! I was booking a hotel through AAA and somehow AAA goes through Priceline. I immediately noticed the reservation date was wrong and they will not refund me anything. TOTAL SCAM, I put in the correct dates and I guess it changed them to this upcoming weekend. Don't use AAA's travel site or you'll get stuck with a PRICELINE SCAM!!!

Do not use the website to book any travel. They represent poor business practices. Warning do not use. They make transactions so easy and hide all policies so it’s convenient and fast to book travel. Customer service reps provide zero resolutions. They just represent poor business practices and I will always tell people not to use them.

The level of customer service is poor. The escalation process is useless. The company is lacking at all levels. Don’t use Priceline. I booked a one night stay for what was advertised as a 4 star hotel. I've stayed there before. It is 2 stars at best. Rooms were literally disgusting and my son and I were bit about 9 times with bed bugs. It was the Crown in San Diego. Immediately after the "resort" was disclosed and no longer than 4 mins after my booking I called to cancel due to the misrepresentation of the accommodations, only to be met with the poorest level of service I have ever experienced. I was on the phone for more than 45 mins, transferred multiple customer service representatives and promised a refund that was never delivered. Beware... waste of time and lost $305 to this horrible website.

Looked at a hotel on their site as they are seen advertising in Canada. Seen a price and booked it only to find out it is US Dollars. Nowhere on the site leading up to the booking does it ever say USD. Every other website I’ve seen that is used internationally clearly states what currency it is in. Not Priceline! After booking called them immediately to get a refund. THE WORST AND RUDEST customer service I’ve ever heard! Treating us like idiots as saying that the only $ is the US $, despite there also being Canadian and Australian dollar. There are ways to get your point across but belittling a customer is shocking!

Relying on previous experience with Priceline's 24-hour cancellation policy, I decided to try and save $20 by booking an express deal. It appeared I had to book it to see what time it departed. I ended up with a booking to go see my dying father-in-law at a time of day that would have required my husband to take an extra vacation day. And all customer service could say on the first call was, "I'm sorry, you've booked a non-refundable flight." I'm glad they record their conversations so IF anyone CARES they will hear how utterly disgusted I am with how unclear the web process is about this, and the deep certainty in my voice when I told them this experience means I will NEVER use Priceline again.

DO NOT use Priceline to book a hotel. Ever. They took my money and gave us a hotel room with a construction view. And since we booked through Priceline the hotel could not refund anything. Then I called Priceline and they basically said, "I’m so sorry but no refunds." Do not use this company. Do not.

We booked a room through Priceline for an overnight stay between flights in Seattle. I received a confirmation code the night before the flight. When we arrived at our motel at midnight, our reservation could not be found and they were full. The motel were not friendly or willing to help. It was simply, that confirmation code doesn’t exist, "Please step out of line." So we were forced to walk to another motel to find an open room somewhere, now around 12:30-1 am. I will never use this company again. How do you send a confirmation code if it isn’t confirmed? That is the code's one job... to confirm the reservation.

I did a reservation of three days at the Disney all star movies resort from August 13-15th, and for a preferred room (closest room to the pool or restaurant or lobby) but when I got to the hotel I changed the room to a standard type, the person at the front desk told that because of that downgrade I should get a refund of about $60. I did contact Priceline but they answered that the room I got was a two-bedroom like if it was a preferred room type and there was nothing they could do about it.

After problems in the Quality Inn in Williams, we had a room there where the lights could not be switched off. Priceline did not do any proper offer to compensate this problem, neither did Quality Inn. The combination Priceline and Quality Inn, never ever again.

I thought I was calling reservations for Holiday Inn Express but what I was really calling was Priceline and did not know it. They completely misrepresented the call acting like they were "Their Properties". Don't use this company. They overcharged me for the stay. This company has no integrity at all.

I recently booked a 4 night room through Priceline.com because it was advertised as the cheapest price and “free cancellation.” Well 2 hours later I ended up canceling the rooms because we were unsure about the trip and they ended up charging me a fee of $100.24. I had to chat with customer service because you can’t talk with anyone over the phone and said that their “free cancellation” promotion ended the day before, which makes absolute no sense. Why would they have a promo if it ended the day before? Total scam!!! I will never book anything through them again!

We paid $116.97 total to Priceline hotel who told us it is a 3.5 star hotel, but the hotel is so run down & trash, paint is chipped, dirty stain on carpet, trash on the hallway and everywhere. We trust priceline.com over 20 years, so we did not cross check on the Yelp. We could not sleep all night and got up 6am to pack and leave that nasty and dirty hotel. I called and complaints to Priceline and they said their partner will not refund, so Priceline choose to fraud together with Ontario Gateway Hotel.

I purchased a five day vacation package through Priceline as celebration for being cancer free. When I received confirmation, Priceline changed one of the flights to a later time. I called Priceline, spent over an hour with them on the phone and they kept saying there is nothing they can do. They said I would need to cancel the reservation and rebook it. They assured me there would be no cost to cancel. That is not true. Once they cancelled, I found out I was still charged. I spoke to Priceline again. They said that since I cancelled, I would be charged as the trip was non-refundable. I told them they told me to cancel, assured me I would not be charged, and to rebook the trip. They said they cannot refund the cost because the rules say... They ruined this trip for me. It was supposed to be a celebration and turned out to be filled with stress. I am now out the cost and no trip to go on. This company is horrendous. They do not care... just take your money.

Tried to book online and failed several times. During the process I was asked to key in my year of birth. I did so and something in the transaction failed. As each instance failed (Priceline will ask 3 times) an authorization charge was placed on my credit card. I called customer service and they were not helpful as all they see is the end result of the transaction. In this case a failure to key in my year of birth. So to give them the benefit of the doubt I tried using another card. Same issue (did not try 3 times again). There seems to be an issue with the secure portion of the transaction with the credit card companies but no one to help find a resolution. Called customer service which then transferred me to a "Relationship Manager" which was also useless. Used to be a great company to do business with but no longer. I would suggest staying away and trying the partners they use such as Booking.com.

I arranged for a 2 day car rental through Priceline for my trip to San Francisco. They gave me a great rate with Payless car rental. Only $84 for the 2 day rental. Priceline's site said that Payless was at the Airport (definitely not). Their site also said that Payless would accept Debit cards (They do not). My 2 children and I took the shuttle to Payless after our flight ended, only to be told that they would not accept my debit card. We then had to take a shuttle back to the Airport and approximately 3 hours after we landed, we finally had a rental car from Alamo for $306.00 for 2 days. Guess how I paid for that? You got it- my debit card. Never use Priceline and definitely NEVER use Payless car rental. This pretty much ruined my vacation.

I had booked a hotel with Priceline and then I could not make it and needed to cancel. Priceline took 100% of the money, offered no help, basically an empty hotel room they will cash in off of. I will never use Priceline or any of their subsidiaries again. Kayak, Booking, Agoda, Priceline, OpenTable. I would avoid these. They may have a slightly better deal on paper here and now but they will screw you over in the long term. Trust me, you get screwed over by one bad deal and you lose 100% of your funds. What's better, paying 5-10% more a few times or losing 100% of a deal? I would avoid this company and all their others. They exist off being inflexible and cashing in on people who make changes to their travel plans.

First I went online to book a rental vehicle for my trip to Greece. When I was entering in other sites my one way rental it would come up in the price the one way fee in this site. I had to learn the hard way. It is when you print your voucher, which again it specifies my charge, also the charge was different than the voucher specified it was more. When I wrote to them they were going to look into my charge, but it closed its case. I will not do business with company ever.

Priceline forgot to include extra $20.50 driving permit fee, even it stated on reservation all taxes and fees are included in $35. That is a not true. First car I got besides many visible damages, not just scratches or dents, it was some serious damage on both doors and front. As soon as I drove away car stop running, I had to return and got another damaged car, but at least was running. Also, on reservation it should be mentioned that holding fee on our credit card is $1500 as not everyone will have that kind of limit on their credit card. I just spend 1 hour 17 minutes on the phone with Priceline customer service, spoke to Jane CR **; Claire supervisor ** and no one could explain what is included in $35 fees and why $20.50 additional fee was not on the main line of extra charges in my reservation. Very bad experience.

I’m not sure how Priceline is still around!!! They are the worst!! I booked an all inclusive trip for 2, 2 flights round trip to Jamaica and 2 all inclusive guest in one hotel room well in advance of our trip and paid in full. A week before my travel I call the resort directly to confirm everything. They had our reservation but listed as one all inclusive adult staying not 2. I called Priceline and they said that is how it was booked for on one all inclusive guest. And it was a reservation that could not be changed. Why would 2 people fly to Jamaica and only one stay in the room. I said, "Ok. Well can you just add one more person to the room." They said my reservation could not be changed at all. They said I had to book another room for 2 all inclusive. But I could not cancel my other so I would be charged for the original reservation that they messed up on AND then also pay for another with the two!!! Are you kidding me.

I was charged for a trip that I did not make. Priceline refused to provide me with any information regarding the trip. Obviously they support fraudulent and criminal activity and when I finally spoke to a rep from the company, they were located in Mexico, SHOCKER. Would NEVER use priceline.com.

I when on Priceline for hotel room booking. Entered all the information needed and finalize the reservation. Came back with the deal is gone. So when in again and found another hotel same thing over again but I thought, "Wait. I better check to make sure they don't charge my credit card." To my surprise there it was double charge with no booking done. So do not use their site as you cannot talk to anyone except automatic reply. Their website is crap and be careful, I contacted my credit card company and we are working on getting this taken off!!!

Hi, I am writing to express my disappointment in Priceline and their customer service. I booked a flight from Lisbon to Mykonos to leave at 12:35 am on Friday 9/14. I mistakenly thought it left Friday night at 12:35 am. I never received a check in reminder from Priceline to check in. Had I received an email to check in, I would have realized my mistake and been able to catch my flight. Priceline did nothing to help me and said the reason I didn’t receive an email to check in “was maybe because of a glitch in the system.” I had to spend another $300 to book a new flight tonight (I did not book through Priceline). I have flown hundreds of times for business and pleasure and have always received a check in reminder from the multiple airlines I have flown... including when I’ve booked through a 3rd party, like Kayak.

Good Day robots working at the Priceline customer service, I wanted to personally reach out to you and thank you for cheating yet another customer out of their money. I hope you get to sleep like a baby after a long hard day of scamming people. Me and my husband has tried calling you several time for the last two months literally begging to change our travel dates if the trip can't be canceled due to a family emergency. However, since we have robots working at Priceline and not actual human beings who can try to understand another person's situation, we were simply told no.

Used Priceline to find a flight from Boston to Logan. As I completed the transaction I noticed I was being charged for a car rental. I did not want a car rental. I went back to edit my choices but there was no obvious way to remove the car rental. I exited from site and started over. I left a comment about my experience. I was notified by Priceline they saw I had car reservation and would have to cancel it with Sixt Car Rental. I went to cancel by phone number given to me from Priceline but message said to go to their online site. Their online site said it would cost $187 to cancel. As of right now I have not been charged for the vehicle I never rented or needed.

When using the express deal for the first time I checked the examples of hotels that could be involved in my booking. I understand you get what you pay for. But the hotels were misrepresented. I was very disappointed. After purchasing the deal for 2 rooms I was notified that it was a very low rate hotel. Lower than the represented examples. The reviews included bed bugs, roaches and drug activities/unsafe area. First and last time using Priceline.

I recently booked a trip with Priceline. There was no issues booking the trip. Within a couple of days I received notification that the flight had changed. This happened several times over the following week. However, when I checked on the changes, I couldn't find any. This is because their system does not update to reflect the changes to the customer. I was 2 weeks out from my trip and checked on my reservations. My flight had in fact changed. The return trip had a 14 hour layover!!! I didn't know who to call to change it, so I spoke with the chat. They gave me a number to call. This took over an hour to change my flight. Priceline had to call the airline directly. I could not call the airline directly, because Priceline "possessed" the tickets.

I always use Priceline when I want to book a hotel. I recently booked an express deal hotel. They do not tell you the name of the hotel until after you pay. Which is normally fine. I don't have a problem with that. Well, after I paid, I googled to hotel and it had horrible reviews. MANY guests complained of mold and mold smells. I am SEVERELY ALLERGIC TO MOLD. I contacted Priceline and told them about my mold allergy and then I needed to transfer the funds to another hotel. They refused. So now I am out $240.00 because I can't stay there. Horrible way to treat a loyal customer.

I bought an airline ticket from Priceline and realized at the airport that they schedule me in flights that were impossible to make. The airline had to reroute me and bumped me to another day. This cost me by having to buy a hotel room and pay for an existing reservation from RCA night o was not the. Their customer support just played stupid and claimed that since the airline changed my flight, they were not responsible. Even though their original ticket was not possible to fulfill they still claimed ignorant. Never again!

I needed a budget hotel to stay for 2 day work commitment in the Tustin/Santa Ana area. I'm from San Diego. I didn't want to be driving back and forth if I could stay in the area and my work wasn't going to be paying for this hotel room. Made the mistake of going on Priceline.com a getting hooked and falling for their "2 Star Hotel" for $42.00 with bed and basic necessities from their family of hotels, all big named budget hotels that I heard of. Sounds great right. Wrong. Apparently being in a safe area wasn't necessary to be considered a 2-star hotel on Priceline. I just needed someplace to sleep in and feel safe that my car wasn't going to be stolen. I didn't need anything like room service, etc.

Bought air tickets for international flight with a 13-hour layover in Riyadh. However, Priceline never mentioned that a tourist visa is required for that ticket in Riyad since the layover was more than 12 hours. (CheapOair clearly discloses it when you buy the ticket). We found out a week before from airline that they won't issue us ticket without a VISA even though we won't get out of the airport. Called Priceline, and they said, they are not responsible for letting us know about VISA requirements.

My room didn't have the amenities promised on their website. Their customer service was garbage and I was tossed back and forth between them and Booking.com. In the end they refused to take responsibility.

I used Priceline.com to book a car then 15 minutes later I reached the car rental location. There was no car assigned yet and I was told if I want to drop car different location will be another 250 dollars fee so I never took the car. Later I found they still billed me full invoice. When I called customer services they lied to me since the rental car company billed them hence they are billing me. Big lie. I called the car rental company and was advised they never billed anything to me, I called the customer service back they refused to give refund even if I never took the car. They are stealing my money for free. Recommend everyone to stay away from them.

I would NEVER RECOMMEND using Priceline to anyone. We were coming down to Va Beach and booked a hotel through Priceline. When we got the confirmation of our stay it was scheduled for the wrong day. So we reached out to Priceline and they said they would reach out to the hotel and see if the hotel was willing to change they day to the one we had interned or cancel the booking. They then told me the hotel was not willing to work with us. So I called the hotel myself and when I spoke with them they told me they would move my stay to another night where the price would be similar to what I paid. This wasn't ideal but at least then I wasn't paying for a room I would never get to use. So in order to change the day the hotel said I needed to have Priceline call back to talk to the hotel again.

We had planned this trip to Florida for Labor Day weekend almost 2 months ago. Since we are from Wisconsin. We had to consider lot of things like price, distance and free time. For this trip, we had booked everything well in advance, Rooms, rental car, theme park tickets and places to visit. The plan seemed to be perfect. But there was a shocking surprise waiting for us from Priceline.

Advertisement are misleading and lies. Advertising free cancellation for hotel booking but when I tried to cancel my booking 9 days prior to my arrival date, Priceline still charges cancellation fees. Dont believe what you read, I will never book in this company anymore and agent is rude, she did not even ask if I still have concerns, she just disconnected the conversation.

I just went to Priceline to look at a hotel in Washington DC. The price was $77 for the Sheraton Pentagon City. I know they add fees and taxes but the price prior to that was $77. When I clicked on the hotel it was now $111 for the exact same room. I called Priceline, the gal said she saw the $77 price but they were just getting done with an update so the price went up and is now $111. I believe this company is deceptive and it is too bad that they have to resort to doing business this way. Stay away. Priceline owns several other Travel sites so look them up and don't use them either.

First thing I purchased airline tickets through Priceline for Frontier Airlines and was not offered any luggage packages, so now I have to pay more to check in luggage??? Next thing I purchased their travel insurance on their website and I have a sick mom needed to change the date and this insurance does nothing. They said I have to file a form and wait 10 to 15 days to know if I can change it or not. A waste of money. I used to be a great fan of Priceline but now, never buy an airline ticket through them.

Two bad experiences with Priceline, never again, only Expedia or Booking.com from here on. Latest experience, I booked a hotel in Ft Lauderdale on 31st August, been trying to cancel it ever since. Days Inn by Wyndham, too far from the airport, also a dump when I read the reviews. I was happy to book a different hotel with Priceline. So, four days later, no luck, completely jerked around by the Priceline chat line each day. I ended up asking for the phone number for the hotel, they gave me that as they said they had called three times. All rubbish, the number was for the central booking not the hotel.

We booked a vacation package with Priceline 1 month prior to our departure. Priceline added 1 extra day to our car rental. When we called Priceline they said we could not change the reservation. Buyer beware. This is very sneaky and unacceptable. We will not be using Priceline again. I have been a very devoted customer for many years and now I will not use them since they did not own up to their mistake.

My husband booked a trip for the both of us through Priceline. I called to change the outbound flight due to a medical condition. They Could not help or accommodate me in any way without an additional charge of at least $600.00. I called only a few days after booking. I've never heard of such a thing. I found out they have these ridiculous restrictions on the trips they book. Seems flawed. They do not help or care about their customers. Be careful if using them. Very dissatisfied customer!

I put in my criteria for a hotel and they booked me into a property that had none of the amenities that I requested. Of course, the booking is non-refundable. Stay away from these deceptive practices as the company does not care about customers. This company really, really sucks! It turns out the hotel's rate is also cheaper than Priceline's.

Although it said prices in USD, I thought they would bill with the US favorable exchange rate. They do not! They keep that profit for themselves. I will never use Priceline again. I believe that this should not be allowed, it's a nasty way to do business.

I have book tickets for flight through Priceline four times. Twice these people sent me a message saying that my flight was cancelled. Apparently flight had not been cancelled, Priceline deemed it fit to chuck me off. They did this just two hours before the flight was to take off. It took hours the first time to get another flight as their customer service simply put me on hold. I am going through a second episode right now. It is 11:45 AM and the flight leaves at 2 PM. Should I start for the airport or not. If I don't, will they give me another flight or will they ding me for a missed flight? I am never coming back to Priceline ever again. This is it! And I will tell my friends as well to avoid this company.

HORRIBLE COMPANY WITH HIDDEN FEES, no customer service and a lackluster attitude about fixing any issues. They booked my name wrong on my DELTA airlines trip. Delta said that this issue was Priceline and that Priceline needed to address this issue and fix it. Priceline could fix my name and send me back my boarding pass with my actual name. Instead of fixing the issue Priceline (after 2.5 hours on the phone and internet) said they would charge me 30 dollars extra no exceptions to fix. Finally I gave in and paid- otherwise I can’t get on my flight. Easy fix. Too much wasted time. Money out of my pocket for this mistake.

Priceline tried to stick me with duplicate car rental bookings after a glitch in their website kicked me out and left me no choice but to start over. When I noticed the duplicate charges, Priceline's customer service attitude was "too bad, too sad, you are stuck!" A service rep eventually begrudgingly offered to let me pay for their mistake by offering a partial refund (minus a cancellation fee).

Delta change the time of my flight that was not acceptable to me. I was in meetings and could not do it. I spent hours going through Priceline's phone tree and trying to find a real person to cancel the whole flight. Once I got a person they cancelled it and told me it would be 6 to 8 weeks before I got a refund... IF DELTA APPROVES IT. I book with someone else and still have not seen my money back 7 weeks later. Priceline's customer service is Horrible. If everything goes smooth I am sure it is fine... but if something happens and you have a problem Priceline customer service is HORRIBLE. My problem was caused by the airline, not me.

Priceline appeared about eight dollars cheaper than any hotel booking competitor. They sent me an itinerary showing what I would pay now, and what I would pay at the hotel. When I got to the hotel, they said I owed an 'OTA booking fee' of $7.54 which Priceline should have told me about. They said Expedia, booking.com and all the others include it in their price. So Priceline basically won the business because they appeared cheaper - but the customer pays the same. Very deceptive practice. I had a ten day argument to get the money back, failure to return calls, lack of interest, dismissive attitude. They have just agreed to process a refund- but no additional compensation for my trouble - most people probably just let it go - and they are reaping benefit of this unfair practice. I will never use again.

I booked through Priceline and reserved a room for three nights, but only ended up staying one. The Best Western Hotel I stayed at was great, and the staff were extremely helpful. They only charged for the one night I stayed and cancelled the other two nights; however, Priceline would not refund the difference. I figured a 20 percent cancellation fee would be fair, but not the full price. The hotel staff highly recommend going directly through them, and not a 3rd party booking site for that very reason. I agree I would rather spend a few extra dollars per night, and have the flexibility to cancel if necessary. I will not use Priceline again and I recommend you do the same. Horrible customer service and cancellation policies.

I tried several times to file the claim online. The webpage doesn't allow you to get the forms. I provided all the information needed to file a claim over the phone. You can't get a claim filed. You don't even get any information that a claim was received. I only paid $17 dollars to get the policy. The company makes it almost impossible for a claim to be paid. They have all my information and access to records that show the ticket was not used. My wife also had given up on a claim she tried to file last year. DON'T BUY THE TRIP INSURANCE FROM ALLIANZ GLOBAL. PURCHASE IT FROM ANOTHER COMPANY.

Complaint - Priceline - buyer beware! Priceline hotel shoppers beware. I have used Priceline, on numerous occasions for my business hotel stays. Only this weekend did I realized the genesis of the consistently poor customer service and poor attitudes among the hoteliers staff. This weekend, August 26, 2018, after a very frustrating, underequipped, underknowledge, check-in process I later requested an iron to pressed my starched dress shirts. The front desk person, indicated that I did not have the premium package and I was not entitled to that service. This is the first time, I had heard of that service to receive an iron.

August 13th I found a ticket to Priceline. The ticket was to New York from Arizona. I received an alert message for a bad weather report leaving New York on August 8th. There might be a delay a day or two. Well being that I work at a facility where we have to pre-arrange our vacation time I told them I could not take that chance and to cancel my flight. Delta stated that I had one year to use the flight for however Priceline stated that I had 30 days. When I call within that 30-day timeframe they now saying that I have 7 days to use that ticket.

They gave me 24 hr windows to cancel my flight but when I tried to cancel online it was not going through and when I called them it took 1 hr and 20 min for assistance and then they said your window is closed now. This is very ridiculous service. I would never ever use Priceline in my life now.

I booked a trip to Miami with flight, hotel and car. The message I had is that you could cancel for free within 24 hours. I placed the order and the page told me "Sorry an error occurred" but yet got two email confirmations that the order went through. After I called them they said the order went through. I asked them to just cancel everything and I would do it again because I felt unsure about everything going though. They said that it is not possible because that the term and conditions said I couldn't cancel that trip. I told them that that is not what they advertised and they just said sorry. I told them to at least cancel the car because my friend offered to pick me up from the airport so I didn't need a car and they said they couldn't. Such a rip off. Stay away from them.

Don't use Priceline. Customer service was awful, unhelpful, and lied repeatedly. When I had to cancel my trip due to a snowstorm, I had to make several calls to customer service. No one was able to help solve the issue, and I was even lied to even after I asked for a supervisor. I will never use them again.

I ordered my tickets to London England on March 8th, 2018. In May, I lost my job. I called Priceline immediately to tell them and they suggested moving my trip. This was my only option. Now they tell me to contact British Airways to get assistance. British Airways says they cannot do anything since I purchased through Priceline. I call Priceline back to speak to a manager since I am being given the runaround. I wait 25 minutes and someone picks up but says nothing. I say hello a few times and no reply. They disconnect. I call back and put on hold for another 15 minutes before I finally hang up in frustration. Their automated system lists that they have an amazing customer service team. Really? It doesn't feel amazing. Now I have to go a different route. Will never use Priceline again.

I booked the Talking Stick resort thought Agoda, a partner of Priceline. The resort called me to tell me they are closed on that date due to heavy monsoon rain damage and that I needed to contact Priceline to get a refund. For 2.5 hours I tried unsuccessfully to get through to either Priceline or Agoda. The phone recordings kept directing me to their website to manage my booking. When I typed in the booking number of the confirmation they emailed me, it said I had no bookings. Yet, they charged my credit card in advance $240.00 for the room.

My reservation with Priceline # **. I paid in excess of $1,400 for 5 nights hotel with a guaranteed shuttle. Hotel has no shuttle. I was advised that I could purchase that service for $175 (each way from the airport). I spoke to several customer service professionals at Priceline to discuss this issue. They all basically laughed at me and stated that this is a provided Amenity. I waisted not only 2 hours of my time trying to resolve this issue, but they've LOST A CUSTOMER OF 20 YEARS THAT BOOKS EXTENSIVE TRAVEL WITH THEM. Oh well, it's ok because they really don't care.

I made a reservation that I cancelled. Later, the hotel refunded the reservation to Priceline. Priceline will not refund the amount the hotel refunded to me. This is open theft. Do not do business with Priceline.

I found what I thought was a reasonable price based on the area I was booking. The website said $128 a night. The website did not say it was US funds until I booked it. Turns out with the exchange I am paying $200 a night for a average hotel. I am staying 2 nights. I called Priceline right away and expressed my disappointment. I spoke with a rep, his supervisor and then the supervisor's supervisor. $150 dollars to cancel. He would not give me a break, he would not price match. I will never use this site again. I went back to the site and I did not miss where it states US funds, because it does not!

I was researching packages and could not decide between Expedia and Priceline. I closed my computer down and a few days later I saw $2300 worth of charges on my credit card. I went on to their website to see what they were for. Their website did not recognize my email or phone number (plus last 4 digit of CC). I checked my email and there was no Itinerary. I called Priceline and sat on phone with 4 different people that barely spoke any English for nearly 2 hours. There was a huge language barrier.

My experience is similar to most written here. I was unable to change or cancel a car rental reservation less than 10 mins after reserving. The customer service is impersonal, rude and outright don't give a darn. Take the few extra minutes to research pricing and reserve from companies directly. These companies have their own promotions and are usually cheaper than Priceline. I will never use them again and, hopefully I'm around to see their demise.

Jul 14: Purchase round trip tix w/ insurance. Jul 15: Cancel same <24 hours later. Jul 17: Charges post to CC for tickets/insurance. Jul 18: Refund posts for 1 ticket, insurance and add'l service fee. As of Jul 19th: No refund posted for return ticket yet after many attempts on my effort to resolve. Can't get a name of anyone in authority for direct follow ups. Subsequent calls just offer run-around and promise of a resolution in 48 hours from 'they'. Office in CT seems to be a front for a totally offshore/foreign organization in the Philippines. I am beyond disgusted at this point and feel that I'm just going to be out of several hundred dollars. Lesson learned too late, I guess.

Save yourself the trouble and use just about anything else that’s available out there. This website is the worst thing and their customer service department is completely inadequate. Don’t bother calling them if you run into any trouble because they’ll just basically tell you in a condescending customer service tone, “tough luck.” They’ll send you on a never-ending phone quest to contact the hotel, to whichever the hotel will tell you to call Priceline. It’s a scam. Don’t use their filter to track down a hotel. We did that and paid the price. We tried to filter out hotels that will accommodate our dog, but the list they gave us had options that were clearly not what we filtered. Unknowingly, we booked a hotel that was not pet-friendly and instead of coming up with a solution since we are on a tight budget, they just said, “Whoops, tough luck.” So now we’re out $120 and with no place to stay. Looks like we’ll be sleeping in the car. Thanks Priceline.

I purchased airline tickets for a trip I am taking in 6 months. My dates changed so I called Priceline to change my flights. They told me that the "excellent" pricing I received did not allow me to change dates. Nor does the insurance I bought for the tickets cover changing the reservation. This is a day after receiving an email from Priceline stating that they were changing my flight times due to a timing issue. When I brought up that they changed my flight but they are not allowing me to make a change I was transferred to another department.

I added a car onto my flight reservation then found out 5 hours later I didn't need to rent a car but instead could catch a ride with a friend. I tried to cancel the reservation, and "Jane" in India told me the price was especially locked in for me and I could not cancel. I have never heard of a regular rental car that could not be canceled less than 24 hours from the time it was booked. I'm now out $300 and will never use Priceline again. Terrible customer service!

I have used Priceline for years. However, recently they changed their name your own price method and it is very misleading. I picked the 2 1/2 star hotels and looked at which hotels were under there and under the 2 star. When I won my name my price it gave me a hotel in the 2 star and not the 2 1/2 star. I could have gotten that hotel for less money using my senior discount online. They have changed their way of doing the name your own price and this is the last time I will ever use them. Not sure if they changed management but they are horrible.

Rented a car and sprained my leg before my trip. I tried changing the driver's name on my reservation and both the Priceline agent and supervisor would not change the driver's name. When I requested a refund/cancel my reservation they said they could not do both- the change in driver on my reservation or refund/cancel my reservation. I will be reporting them to the BBB as they refused to be helpful AT ALL. I can understand if they charged a fee but to STEAL (because that’s what that is ) the entire amount of the reservation is ridiculous, appalling and disgraceful. I can’t believe this is even allowed!!

If you use Priceline.com to book a hotel a couple of things will happen. 1. You will get the absolutely worst room in the hotel - next to the ice maker, next to the elevator, a view of the air conditioners... whatever they can't sell to "normal" customers. 2. If your event is cancelled - too bad, Priceline gets their money up front and absolutely will not refund it. Call them and complain the people in India will hang up on you. 3. Your email will immediately sold to every scammer on the internet.

I tried to book a room - Priceline put a hold on my account. I didn't get the room. The hold is still on my account after 8 days. I booked through PayPal. They tell me that Priceline has to drop this hold. Priceline has no billing department, and evidently no one that understands English. Meanwhile, I'm out $60 for TWO MONTHS because Priceline is totally incompetent. It takes TWO months for holds to drop. This company needs someone who actually understands issues.

I called twice to get clarification on a booking. The first one was because it states that 3rd and 4th guest sail free. When you start the booking, it says $600 for the cabin, okey great! My assumption is that, it is 4600 for the cabin and my kids are free. When you finish the reservation, the price per guest jumps up to $1200 and the kids do have zero. I called customer service and they explained that the price showing at $600 is about how much you would be paying per guest, so what I am saving here?? Other sites have the same $600 per guest with no misleading advertisement so the 3rd and 4th guest in the room are not free!! I called again about the deposit, it says, "We will waive the deposit and book now with no deposit due!" Great!

I have successfully booked with PRICELINE for many years but never again! I booked an express deal and noticed the date kept defaulting to today's date for check in, I needed the following night, after TRIPLE CHECKING I paid and the bloody thing booked for this day's check in! When I called and got the automated voice, it stated my check in was the actual date I had wanted! It was clearly a technical glitch. Results??? Several hours on phone - I had taped the recording but still would not do a thing. Hotel was Holiday Inn Express and they also refused to do anything. I am fighting with the credit card as clearly this is deceptive. Never again Priceline, you suck.

NEVER EVER AGAIN WILL USE THEIR SERVICE!!! Every one of Priceline customer service representatives are giving different information. First one helped me to get cancellation fee on my ticket and transferred me to department who will be helping me with my cancellation. I bought three tickets, but unfortunately one of us can not go on this trip. First I contacted the airline which we will be flying, JetBlue airline. Representative told me I will pay $100 cancellation fee and rest of paid money will be deposited to my next flight. But since tickets were bought through third party I will need to contact them.

I booked 2 rooms through Priceline express deals. I choose 4 stars hotel and I paid a lot of money. When I checked in they gave me from the old rooms which is a 2 stars hotel room. It was a horrible old room. I contacted Priceline and I talked to 3 agents over an hour on the phone. They keep repeating the same words, that they can do nothing for me. It’s not fair and they were no help at all. Never ever using Priceline again!

We just got back from a trip to Calgary, Canada. The trip to Calgary was great but the experience with Priceline was horrible. Priceline used to be a good company who cared about their customers. All that has changed. Priceline advertised that this Hotel we booked only had "two rooms left" and we thought that they offered the lowest rates available. We also thought they would "price match" if we found a lower rate. We found a lower rate at the Hotel after we checked in, about $120.00 less. Priceline also lowered its rate on their website right after we booked the "last two rooms". Not only we could have saved about $120.00 by booking directly with the Hotel, but we also learned that the hotel had over 60 rooms available.

Like all who attempt to get a better hotel for a better price, I used the "Name Your Own Price" feature. After specifying an adequate bid, I was accepted to the lowest end of their spectrum in category, Hilton Orlando-Bonnet Creek Resort. A bit disappointed, I immediately looked at the hotel on their site and found that this hotel had an offer that equated to $100 less than what my bid was accepted for. Needless to say, this is an unethical and deceptive practice that is programmed to steal from its customers rather than either immediately matching the price, or finding a better hotel where they can still stay in the green. Profit over Patron is what their actions show. When I called, "all they could do" was refund the difference, but not cancel the booking; it's like I was raped, but provided some change for an Uber back home.

I booked a hotel through Priceline.com. I could have used other sites to book but I liked the price match guarantee. I did in fact find my same hotel/same room/same dates at a cheaper rate not too long after I put in my reservation. I could have in fact CANCELLED my reservation for FREE as I was still within the time frame. I called CS and was really pleased they seemed so efficient and told me to just keep my current reservation, send them the receipt AFTER we stayed and they would happily refund the difference. I had already sent the link/screenshot of the better deal and she had already looked at it.

If I could a ½ star, I would. Priceline has VERY POOR CUSTOMER SERVICE. Whatever you do, please do NOT PREPAY anything. You will never get a refund under any circumstances. I will never use Priceline again.

I wanted to write a review about my Priceline experience. I had travel plans and then I had an emergency come up. The woman in customer service did such a fantastic job helping me with the situation. I believe they went above and beyond to help me resolve a difficult situation. I would definitely use Priceline anytime again.

I've reserved a car in Frankfurt Airport through Priceline for 650eu. When we got to the front desk of Thrifty I had to pay 1150eu. Since I was with my family (4 kids) I didn't have other choice but to pay. Even though I had contacted Priceline several times, I didn't get any response.

I contacted Priceline customer service when my debit card had been used for purchase of a plane ticket and I called before flight has taken off. I asked they cancel and refund me the money because I didn’t authorize the ticket. I said someone used my Card to purchase and manager said “I’m sorry it was a non refundable ticket”. I said I didn’t purchase nor is it in my name, it was as if it was ok I pay for someone to use my card and fly for free. The crazy part is I caught it before the flight was leaving and they didn’t care my card has been hacked and used fraudulently. I gave them chance to help me and they have no care in world.

I booked a hotel July 23, which was book now pay later once you get to the hotel. My elderly mother fell sick and I canceled my reservation the next. I had to July 25th 11:59 to cancel without a charge to my card. The hotel charged my card anyway. Priceline contacted me on July once I gave all my bank documents and they told me the Priceline will refund my money and in 3-10 business day. Well today is 10 business day and when I called they said they start my process until August 2, 2018, which is one week after they called and said I’ll be receiving my money in 10 business day. So now they want to keep saying sorry but now I feel played all the way around. Then when you trying to explain they start talking over you. On 3 different occasions I had to say “please can you stop and let finished what I was saying before you cut me off”. I’m tired of the apologies. I want my money so I don’t have to deal with the unorganized company.

I tried to book a hotel through Priceline and they purposely booked my appointment for a week later rather than the same day and after I realized what they did I tried to cancel and they then took their time refunding my 104.00 (72 hrs) then transferred it back to the bank (GoBank) who I also hate and despise also held the money for another 14 days. I got nothing but negative drama and absolutely no support from either company. I absolutely do not recommend using Priceline.com or GoBank unless you want to get ripped off/lose your money.

Watch out for tricky currency “options”. I recently booked a hotel through this company from Canada in Canada on my phone. There was never a mention of currency anywhere. I booked a “special deal” that was nonrefundable, and of course my credit was billed in US dollars. After talking to a representative, I was told that I had to switch the currency in a drop-down menu, even though it said nothing about US dollars in the quote itself. For some reason now when I go back to check there is a C in front of the quote meaning Canadian currency. I still have the original link for my original special nonrefundable price that has neither a C or a US in front of the quote. Do not book anything with this sneaky company.

NEVER NEVER USE PRICELINE!!! Am a senior citizen and made a reservation via Priceline for a Hertz rental vehicle. Was unable to travel on the date of pick up due to a change in my interstate moving company. Attempted to cancel reservation through Priceline and was told my type of reservation for $200 was totally nonrefundable and non-transferrable. So Priceline is charging me the full amount even though I will not be picking up the car. I could understand a penalty fee but the full amount? They are also charging me $75 for a rebooking of a ticket that cost $102. So to Priceline is taking $275 for a car and a ticket that I will not use.

We had booked a vacation to Alabama to see my daughter. 3 days before we were scheduled to leave my father-in-law was life flighted. We found out he had cancer in his brain. They were giving him not very much time. I did not get the trip insurance, never have. Priceline would not do anything for us. They would not let us change our flights to another time and to cancel would cost us half of our tickets. My husband ended up cancelling but didn't want the rest of us to because we can't afford to just give that money away for nothing. They also would not let us switch him out with my mom. I went with a heavy heart.

I made a reservation months ago to move my child into college. I recently found out that I would not be able to move him in until the following day. I contacted Priceline via online twice and then on the phone and they refused to help. I was also told that Managers will not speak to customers so therefore no exceptions will ever be made. That is NO way to treat customers. There should be situations where an exception can be made. I have used Priceline many times and after this experience will NEVER use them again.

I booked a cruise for my cousin for her birthday through Priceline. This cruise was originally booked on 12/21/17 and the cruise dates are 11/11/18-11/17/18. After booking, I received several emails about payment that would be due and when I would have to pay them. The cruise deposit was due on 7/24/18 and the remainder was due by 08/03/18. The debit card that I originally booked the cruise with was deactivated because of fraudulent activity and I was waiting on my new debit card to come in the mail. On 7/24 at 8:09 a.m., they sent me an email saying that I needed to pay the deposit within 48 hrs of the RECEIPT of the email or my booking would be cancelled. So on 7/26 at 5:30 a.m., I went on the website with my new card and paid the amount that THE WEBSITE SAID I OWED which was $486.50. I went about my day. I received an email about 5 hours later telling me that my reservation was cancelled. So I IMMEDIATELY called Priceline.

I scheduled a rental car in March for my upcoming trip on August 16th. I received my confirmation email and I go back to look for my confirmation email and see they sent me an email stating they cancelled my car rental due to the location for pick up was closed down. I called Hertz who stated I would have to call Priceline as Priceline is who they use for online reservations. The 2 reps tell me they cannot honor my price and I can just make a new reservation, I stated they should honor my price due to no fault of my own that my car rental was cancelled and that they should have moved my rental reservation to another Hertz for the van that I had on hold for the price that I booked for.

I was looking for a car. It say they are one price on the popup but are always higher. Is this even legal. Can a lawyer contact me. This is a waste of my time. Time is money so I think Priceline owes me.

While driving from Mesa, AZ to Chicago, IL I went online to make a hotel reservation in Illinois. The number listed was a local number for a Hampton Inn in Illinois. The reservation clerk answered the phone “Hampton Inn” and made my reservation for $166.74 that night. I arrived at the hotel only to find that I had been talking to “Priceline” in Thailand and had been scammed! The hotel rate was $113. My bank card had already been charged but the hotel only received authorization for a $50 payment. Criminal!! Help stop these abuses!! I would be liable for double charges!! DO NOT USE PRICELINE. They are also linked to EXPEDIA and others. Word of advice. Go to yellow pages. Get local hotel number and call directly.

After accidentally booking a hotel through Priceline.com. Everything went downhill from there. They added over $40 to my quoted rate and stated that it as booking fees. They get away with this by telling you the standard hotel rate and booking and then not sending you a folio receipt. When you try to get a receipt you get a Huge Run Around, No- Human can help and they keep sending you back to the POS website that will only give you your booking info, No final price until you see it on your credit card bill. I called to inquire about the elevated price additions and was on hold for 22 minutes. When the non-English speaking person finally picked up, I was told that all I can do is go to their website which like I said will only show the booking. Horrible Company that should be bankrupt by now. My next letters will be to the BBB and Attorney General. No-One should get Screwed like this.

I needed to stay in a hotel room for the night in Northern Florida, booked a room on Priceline which they charged me $61.97, and when I got to the hotel presented my card they only charged me $47.46?! So I called the hotel which they are suppose to credit my account as I am still waiting for but I also called Priceline to find out why I'm being charged a $14.51 difference, they repeated to me by both woman that it's a profit that the company makes. Really?? I get that but why on earth would you tell the customer that!?! I asked for a refund in the difference and they have no way of doing that!!! I will never use Priceline again, I will call the hotel first before I ever book a room as I have no clue who is scamming off me!! It's all a lie that you can get a better price!! Shame on you Priceline for scamming off the people who make you billions!!

I booked a car from Priceline in Israel. The FINAL price given to me from Priceline was $189. When I went to pick up my car, there is apparently a long standing issue - where Priceline DOES NOT tell the actual price. The laws in that country demand liability insurance... And the collision was optional (I had documentation from my credit card company saying I was covered). It ended up costing over $300 to get the car that Priceline said would cost me $188. NEVER AGAIN!!!

DO NOT BOOK WITH PRICELINE. This is the second time I have this issue! When booking a hotel room, there are policies from certain hotels that aren’t explicitly described to the customer upon booking which makes it so that, if you make any mistake while trying to find a room in the evening, you will have no room to make any alterations or request a refund with the company. You will have to call Priceline who will then call the hotel and you will find yourself helpless between hotels saying it is on Priceline to help you and Priceline saying it is on the hotel.

I booked a room at the Ramada Inn by Wyndham Rockville Centre, NY via Priceline check in 7/18-7/24th. Priceline gave it 4 stars. I got to hotel and had to go to 4 rooms before finally contacting Priceline to tell them I want my money back and I will book elsewhere. Hotel was less than one star. I work front desk at one so I know hotels. Priceline contacted hotel and was able to get me a refund for all nights but one. I was forced to stay one night but did not feel safe and checked out really early next morning after booking another hotel. I loved the other hotel.

I searched for a hotel booking. Search criteria included 2 adults and 3 kids. Long story short - The results I got from Priceline mentioned again that I'm 5 people and stated that the rooms are good for me. I booked the room for 2 nights totaling 700$+-. A week out, I called the hotel to double check that all is good. Guess what? The room is only good for 4 from a legal aspect. This is irritating as Priceline doesn't have any problem to push you into a room that will not be comfortable and even illegal - just to make another $$.

I booked an Express deal hotel for Arlington, VA for August 2018. I made sure I checked all the amenities that I needed because there are no refunds for Express Deal, which I fully understand. I made sure I put in the filters for free parking, pet allowed, and extra guests. After I did all of this I scrolled down to a choice not knowing what Hotel I would be given but I was satisfied with knowing my filters and price will be accommodated. After I paid the hotel was chosen for me. I contacted the hotel to ensure they accommodated all I needed. Then I was informed they don't allow pets, parking is $25 daily, and you have to pay for an extra guest. I called Priceline and the representative stated that amenities are not guaranteed on Priceline and they are not offering a refund or assisting me with changing to a hotel to accommodate my needs.

I am going to second the review of TahniMara of Cartersville, GA, a Verified Reviewer, who posted on July 25, 2018. I had the EXACT same experience. I have been using Priceline Express deals for a long time and have always been pretty happy, but now I feel absolutely deceived. And customer service was downright RUDE, stating their policies instead of trying to make it right.

I've been a customer for several years. I've had occasional bumps but, by and large, have been satisfied until a recent experience. I was on a road trip and booked a room in Amarillo, TX at the Camelot Inn for 4$51. When I arrived in Amarillo, I came upon a large billboard for the hotel advertising a room at the same hotel for $30. Since I depended on Priceline to find the best price, I was rather upset to discover that they were no longer doing what they're advertising and promises say they will. I'd encourage everyone to consider other options than Priceline or their sister site, Booking.com before letting these dubious companies have access to your credit cards.