Priceline Reviews

I am traveling from CA to PA. I booked a hotel through Priceline. I had some delays and called to change my reservation by a day. I was told "Sorry we can't do that" and that I should have read their terms. People have delays when they are traveling. I had no problem changing my reservation when booking with other sites so I will no longer book anything through Priceline!!!

Long time Priceline user for bookings and Priceline Visa. Trip on July 31 hotel charged me $64 that Priceline charged me $73. Plus fees. Called for Price match Guarantee with Customer service. They told me it was not eligible as it has to be called in prior to the stay. If it was prior to stay I would have selected lower rate. Notice Priceline fees are also getting higher. Will start using other services.

I booked an express deal for a 2.5 star hotel in the Garden District in NOLA for $66. I carefully researched all 2.5 star options in the GD before booking, as I can read; and understand how express deals work. I understand that you have to be very careful when booking an express deal because you might not get the hotels that show up in the search listings on the site. So I did a great deal of research, looked at dozens of hotel ratings on various sites including Priceline and Trip Advisor, and specifically searched Priceline for other properties that I knew did not want (i.e. typed in "Prytania Park"). I received a message from Priceline that the worst hotel -- the one I knew I didn't want -- was "unavailable to book" for my nights of travel. Thinking I was safe, I booked the deal and ended up with the exact property that Priceline had *just* told me was "unavailable to book."

I booked a Hotel on Priceline in Dearborn/Detroit Mi. All of the pictures on Priceline.com showed a very nice spacious suite but it actually was very small, all of the lamp shades was broken, curtains half off their hooks, half of the outlets didn't work, only one cup in the cabinet and it was chipped, the pull out sofa had dirty sheets on it, the TV didn't work, it was not clean, the tub didn't drain, it was the shabbiest hotel I have ever seen for the price of it and yes when we checked out the receipt was less than what we actually paid. Of course you couldn't get a refund because it was booked through Priceline.com. I will never use them again to get a room.

Booked a 'secret deal' on their site where they claim you will get a 4 star hotel and they will tell you the actual hotel after booking. They say a 4 star hotel will be like a Hyatt Regency or a Hilton Hotel. I got something different, their website looks nice, but at best it's a 3 star, but honestly I felt it was not better than a 2 star hotel. There was a lovely Hilton across the street... but alas we were booked in this dump that is right next to a homeless shelter with unprofessional staff in an old dirty building. I feel totally duped.

My biggest regret is I didn't read all the bad reviews before I used Priceline. I was connect with an airline and rental car service that had tons of hidden fees. The original booking was 1,241.23 with another 1,100 in extra fees for a number of things. I should have booked directly with an airline of my choice and use a different rental car service. Truly, Priceline cost me more than I will ever pay again. To anyone reading please use another service.

Priceline offered a package for a flight & hotel that included daily breakfast. A green "freebie" symbol and free breakfast was listed next to my room choice. The fine print also explained that unless the package specified "no breakfast included", daily breakfast was included in the price. I'd used Priceline in the past for this very same hotel and my confirmation had specified "no breakfast included".

Do not count on the best price guarantee. There are so many ways for them to weasel out of matching. I booked an express deal a month ahead of time. Shortly before leaving they had a member deal for the same hotel on the same dates for $20 less per night. They would not match since it was not available to the general public. After they declined to match, I was assured that I got the best rate possible. I don't see how when my rate was $20 higher. It's one thing to get ripped off, it's another thing to have my intelligence insulted.

They are refusing to give me my money back for their price guarantee. This company is an absolute joke and I will 100 percent google a company prior to buying, reserving or doing anything ever again. Priceline sucks. I should of took the time to read the reviews. They also say a certain amount will be charged but charge more to your debit card. What ever says will be charged is not true. It depends where you live. It's a false company.

Previous conversations with Priceline did not go well. Waited and called back specifically for their Customer Service and spoke with Ryan. Nice, polite and quick! Got my reservations cancelled and explained the account would be credited with the funds. My only warning to the rest of the world about Priceline.com is be very aware of their web booking site. The system automatically puts your reservation dates one month out, and in my case, once I changed the dates and the room requirements, hit "confirm" and the dates go back to the original one month out time period. Not sure if this is intentional or just a system error, but it certainly is not a "PICNIC" (problem in chair, not in computer) error! Either way, my issue went away thanks to Ryan.

Booked a room through Priceline and upon check out, the receipt for charges was almost $20 less than what Priceline charged. When I ask for clarification I was told the hotel should not have given me that info. Go figure, shouldn't give customers a receipt. The explanation was that it’s their profit for getting cheaper rates on rooms. They actually charged me the exact same rate on the room, as if I called the hotel directly, which I did today, only it had more fees that would not explain, added to it. They told me that's how those travel companies worked. Even after I told them, hotels.com, all numbers matched with what I received from hotel and the room was actually cheaper through them. The response yet again, the hotel should not have given you the receipt. Priceline is a site of crooks and misinformation. But keep in mind, it's the hotels fault they lied, not theirs. Will recommend NOBODY use this service.

I booked a hotel through Express Deal and when I got to the hotel, the police were there because someone was being robbed. When I asked for a refund because I didn't feel comfortable staying there, the lady at the front desk said that she could not give me a refund. I called Priceline and they said that they couldn't give me a refund because all sales are final. I told them that it was their fault that they put me in a situation and gave me a crappy hotel and that it should not even have been on their list.

I booked a flight ticket and the dates were incorrect, so I called them almost immediately (within 30 min), and they still would change. CS rep contradicted himself with the rules, and just said that they can't help. Calling the airlines directly solved the problem in 5min.

Reviewed Priceline's hotels and published prices in Gainesville, FL. Red Roof Inn was $71 and two stars. I bid $75 for a 3 star hotel but was not accepted. I added a new area and kept the price the same. Now all of a sudden Red Roof Inn is a 2 1/2 star hotel in the added area although physically located in the original area that the bid was rejected in. The hotel is not in the added area at all. I immediately called customer service and they blew me off with their standard bogus lines, refused to cancel the charge even though I volunteered to purchase another hotel at published rates on their site. Their published rate was $4 / day less than my bid but it seems their best price guarantee doesn't apply to their own site.

I needed to cancel a flight, and the phone reps were rude, rushed, and completely useless. One hour later, and I am still being bounced from line to line for "help". I would NEVER book with them, book direct through the airlines!!! I would have given zero stars if I could...

I've used Priceline repeatedly over the years and have had a few hiccups here and there. But I will NEVER use Priceline or any of their affiliates ever again after this last experience. I booked a hotel 4 weeks in advance in the Brooklyn area. The purpose of the visit was to attend a scheduled event. I arrived at the hotel I booked through Priceline with 1 hour to spare before the event began. I was told that I was not in their system and did not have a reservation. The manager got Priceline on the phone where she was told (after 30 minutes of "looking into it") that Priceline had made an error with our reservation and it was never entered in. Well, the hotel was booked and had to turn me away. I was on hold with Priceline for 20 minutes. When an agent came on I was told that Priceline had no available rooms within a 30 minute distance.

I went online to purchase a round trip ticket to Connecticut. I checked through Priceline. They gave me choices on their available flights and the first one did not have a layover or stop underneath the listing (all the other choices did). I assumed it was a nonstop. I also checked the non-stop box on the right hand side of the information form. They did not give the flight times or layover or flight changes until AFTER you pay for your ticket. At that time I realized it was going to be very difficult for me due to the fact that I have a heart condition and back problem that interferes with my walking and changing flights hence the need for non-stop flights.

I had made a car rental reservations thru Priceline.com, now I see Enterprise will charge me $141.40 less. Priceline says they do not honor my price and will not live up to their advertisement. They will not cancel my reservations either. My date of travel is in 3 weeks. I'm very upset.

I booked a hotel through Priceline in Langley, BC. I clicked on the check mark for Langley. Priceline booked my hotel in Aldergrove, which is the township next to Langley. It is completely out of the location I needed to be for my dental surgery. Taking the bus will cause a hardship to get to my appointment. Priceline does not care, quoting some map on their site which shows the two cities are combined. If they are combining 2 cities, then the check mark needs to say Langley/Aldergrove. My receipt even says Aldergrove- not the Langley city I selected!!! I am so upset by this misrepresentation that I have called the BBB as well as my credit card. I will NEVER book with Priceline again.

I made a reservation for a rental car that apparently suggests that the consumer is locked into the rate without recourse for cancellation for their supposed "lowest discounted rates" (Triple A suggests otherwise in their review). I tried cancelling the car rental reservation 5 days in advance and was repeatedly told by their front line customer service representative in Mexico that they could not cancel the reservation.

We bought ticket for travel in March 2017. The flight was canceled by the airline, we had to purchase new ticket Contacted Priceline, was told refund will take 4-6 weeks. I have called them numerous times and have not received my refund. My friend bought his thru another travel and gotten his refund in 2 weeks.

Please beware if you are booking through Priceline. This site is a thug. I had a genuine reason to cancel my trip which I did within hours after I reserved a room but they said they can't refund a single penny for it. They should understand it's a service based company and customer satisfaction matters. You have to listen to the issues we are facing and try to resolve it rather than just sit and eat our hard earned money

Made a reservation and immediately cancelled it; I have been nearly 30 days trying to get my money refunded to my credit card. They continue to shuffle me from place to place. Telling me I have to call the hotel, the hotel says I have to call Priceline, Priceline says I have to call reservations.com, they say I need to call Travelweb... I just want my money refunded. I will never book another hotel through Priceline again. This has been a terrible experience. Some people get tired of going around and around and just give up... If this happens to enough people they make a pretty good $... Priceline is terrible... call the hotel directly if you need to book a hotel. This place will rip you off.

My friend Jenn ** and I had booked a room through Priceline at Days Inn in Alsip, IL. We are attending Open Air Fest to see KISS. After an 8 hr drive from Minneapolis, I called the hotel to let them know we would be checking in late. But, they couldn’t find our reservation. This reservation had been made and paid by Jenn way back in January. We called Priceline and were repeatedly put on hold and transferred to different people. At one time the agent hung up and called back not being able to relocate us. We spent 2.5 hours on the phone.

I booked a flight through Priceline. I missed my flight by about 10 minutes and called Priceline to get some help so I could return home that day. First, I was told that they couldn't help me that I would have to go to the ticket counter for the airline since they only book the flights not handle them after they are booked. Then, I was told that they could help, however I would have to pay an additional $30.00 per person agent fee for the help even though I had previously paid it for the trip I booked through them. Also, would have to pay $200.00 per person change fee for the airline and an extra $2,700.00 fee to get on an airline the next day since they said only business class was available.

We were renting a hotel room. We chose the deal of the day for $297.00. Priceline charged my card, and didn't have a hotel room to sell us. So... a week later and the charge is still on the card, and no, they didn't have any rooms to rent. So, my money is being floated to fund either the bank, or Priceline until they feel good and ready to give it back. Nice. I called Priceline, and they said they couldn't do anything about it, the bank said they couldn't do anything about it, so, basically at a standstill, forced to wait. Why would they sell a product they can't deliver? I know that Warren Buffet created the float... but doing this is so very unethical. How many millions of people are stuck funding a company's "holdings" to boost assets?

They did not provide me with the time prior to my reservation so I called the hotel and I was told I should be able to get my money back as the hotel was booked for that weekend. So I contacted Priceline, talked to 3 or 4 agents and they said they have to contact the hotel first and speak to whoever I spoke to the other night, but they weren't gonna give me back my money cause of their policy and the hotel's and they told me they were sorry. My first experience and it was a bad one.

On July 10th 2017 I booked airplane tickets and hotel and rental car from Charleston South Carolina to San Antonio TX for my son is graduating from the air force for me and my wife. After I paid I got my itinerary for everything and it was totally screwed up. First of all they didn't even have my wife sitting with me also I have to drive 3 and a half hours to catch my plane departure to get there. Also on my way back I have to go to Chicago just to get home so I called them and they said that everything I was charge for was not refundable. Ain't that some **. So the best advice I can give you is don't use Priceline for nothing. They are a bunch of crooks.

I purchased an airline ticket and booked a hotel. I needed to cancel. I was bounced back and forth between JetBlue and Priceline as well as Priceline and the hotel. The hotel (Sleep Inn Seattle-SEA TAC) said they were going to charge me for one day and credit the rest to my credit card. The refund never happened. My credit card company had to dispute it and issue the refund. I was given a credit for the price of the airline ticket. I was advised that I would have to pay a $180 penalty upon booking a new reservation. Ticket that I wanted to purchase was less than the amount of the credit. The credit was $708. The new ticket was $481. I was told that I would have to forfeit the rest of the credit because the ticket price is lower.

I booked a hotel for 2 nights and immediately realized I put in the wrong date. I cancelled the reservation and received a confirmation that they would keep 82.66. Of course I called and called and got automated service until I finally found a phone number for live person. After talking to 3 separate agents, everyone is conveniently a supervisor. All they kept doing was reciting their cancellation policy that is clearly on the cancellation page. But NOWHERE does it state that before cancelling consider calling our number (which they do NOT make it convenient to find) to correct any wrong information on your booking. To avoid the cancellation fee. I honestly though, honest mistake they will refund the cancellation fee... but NOOOO they acted like robots and just kept reciting the cancellation policy. We have used Priceline quite a few times and I will NEVER use them or recommend them again. I will be calling my bank in the morning. Shame on you Priceline!!!

I booked room from Priceline Holiday Inn Express Hotel & Suites Pasadena for 4 to 6 Jul. Priceline charged me for 2 bed as that was my preference. After reaching hotel they provided me 1 bed room and asked to pay additional for 2 bed. So I paid twice for bed - in hotel as well as to Priceline. I contacted Priceline but no answer from them.

Booked and paid for 15 nights at Disney World Hotel through Priceline.com June 20th yet now July 8th and I still don't have a reservation on the Disney system and VERY worried. I got an e-mail June 29th that Disney doesn’t allow more than 14 nights so was given option to modify to 2 reservations for 14 nights and 1 night. So I sent back an e-mail agreeing to that. On July 1st yet still don't have any confirmation. Told that "the management team" is working on it. Seems like a simple fix if someone willing to do it. Will Priceline honor the reservation or wait until hotel is all booked so my family has no place to stay!

Advertising is a representation of you and your company. I have recently started looking to make travel plans. When I saw an ad for you where you were paying Kali as your representative. She's part of trying to tear down our country and I will use another service. Again she represents you and your company's beliefs, no matter what the claim, she represents you and you her.

My issues are two fold; the Burlington Hilton in Vermont and Priceline. The Hilton desk clerk initially said at check in that she was going to talk to manager about upgrading us and then they did not honor our reservation, said they don't offer the room we purchased. They said they were sold out. They so (sarcasm) graciously offered to pay for a room at another hotel. Once we realized they were putting us at a holiday inn outside of town right next to the interstate, we went back in. They said no rooms were available at any other hotel.

I recently booked a flight through Priceline. I was booking 3 seats for my wife, my 2 year old, and myself. I went through the process, chose my seats, and received confirmation on the purchase. I later receive an email from the airline stating the tickets were "basic economy" and that my seat selection was invalid. Apparently, these seats are for anywhere on the plane and are determined on arrival. The email from the airline stated that families will not sit together. I rechecked the website to see if I made a mistake and confirmed that it never states a stipulation on the tickets.

I reserved a room from Priceline for one night July 21st at Comfort Suites in Norwich. I just called the hotel today July 7th and they had no record of my reservation. I never received email confirming this reservation. I printed out my copy of the room giving you my credit card number and total amount of the bill. I better not get a bill for this. I am so mad about this I would never recommend this service.

If I were you, I would not book through this site. I got caught in the moment and decided to give it a try. I usually don't do this because I don't like the unknown. Should have stayed with Trivago or any other hotel site 'cause this one could care less if you have any issues and will in NO circumstances change your reservation. You can get the same price or better on Trivago or Cheap Hotels and at least you know what you are getting. I got booked on one of the cheapest hotels in town. They also have hidden fees and at the end you will pay more. PLEASE take my word for it, go somewhere else.

I booked a hotel via Priceline on July 1, 2017, based on their ratings for this hotel. I would have never stayed at this hotel but based on the ratings, we booked it. We checked into the hotel, went to our room to get settled and was getting ready to put our drinks away and noticed food (pizza) that was left from June 25, 2017. Did they not see the food left in the refrigerator. While calling the front desk - I decided to look out the window. Well, as I pulled the curtain back the sheer part was ripped all to pieces like some mad animal had gotten to it. I'm making my way to the restroom and noticed a big hole in the wall around the light fixture. They moved us to another room and that wasn't that better at all. As we're checking out the young lady at the front desk didn't even ask how my stay was nor say anything at all.

Priceline asked for a suffix during flight booking. The reservation added these to our names. Because the salutations are not on our passports they had to be dropped. Priceline charges a 30$ fee to change this for each ticket. Ridiculous and totally fraudulent. Never use Priceline. I was in the phone for over an hour trying to change this.

Chose a flight. Clicked submit. Timer went around and round then the website window popup stated that this was unavailable at the rate and instructed me to try again. Which I did and it went thru. They charged me twice for this same flight and in the same amount - $379.00 I didn't know it at the time. I discovered it when my credit card statement came in the mail.

Needed Hotel just north of Detroit for two nights: Interface stated two separate regions that had worded descriptions. We chose one area and got a hotel in the Northern area (according to the wording that described the areas)... No we didn't look at the map on our phone. We didn't think of it (not obvious resource) and trusted how the regions were described. One area called Pontiac/Auburn Hills (area we did not choose but hotel is in) and other area Madison Heights/Troy (area we chose but got a Pontiac Hotel)... Now customer service (down in Mexico) advised us that if we would have looked at the map we would have seen the (Gerrymandered) blob with a finger reaching way up to Pontiac for the Madison Heights/Troy area (even though there is another area clearly described as Pontiac/Auburn Hills that we DID NOT WANT.

Priceline.com Express Deal scheme. You can choose a property category based on a stars. 1 star is a budget quality and 4 star is a high end lodging. I chose a 3 star category, but they gave me a 1 star type property. Priceline.com gave a cheap, Best Western property a 3 star category and said I got what I asked for. Priceline.com misrepresented the product it sells by stating a 3 star category "Similar to Hyatt and Courtyard by Marriott".

I used their website to reserve a hotel. The website CLEARLY said that no charges would be made until I checked in. Less than 5 minutes later they charged my account. I called and was told multiple times that nothing could be done and that I was made aware that I would be charged immediately. This was never mentioned. I was even told that I could change my form of payment upon arrival. This website is a joke. They rip you off and don't care how it hurts you. Thank God my bank fixed the situation and got my money back. Shame on you Priceline. Horrible company and horrible staff.

I insured the price of a flight for one week at a cost of $25. The price went up by $32. They e-mailed me to confirm they owed me the $32. Had to send them my banking info. Did not get money. Sent 10 e-mails. They tried to blame my bank. Now they will not pay as I am too late. A total rip off. P.S. If I could give a minus star I would. DO NOT DO NOT USE PRICELINE.

In April 2017 my son used my debit card to reserve a hotel with a pool for my granddaughter's birthday that evening. It was done on the phone, not online. While we were on the way to the agreed upon hotel they called stating it was overbooked and there weren't any rooms. They tried to set us up in a different hotel that we refused because the pool would close in less than an hour. They reserved it anyway and charged for it. I filed a mechanic complaint as soon as I returned home from my trip.

These guys are a joke. Advertise low prices and hide the small print which is no flexibility. I made a booking mistake and they would not refund me or allow me to move funds to another reservation despite being a long term customer. Their customer service is stupid. Don't try to save a buck with these losers. Could've simply booked direct with hotel and had no issues. Never again with these idiots.

I put a name your own price in the system and picked two areas, both in Saint Charles. The computer glitched and excepted my offer but in Hazelwood. Not in any of the areas I choose. The customer service agent I first spoke to didn't understand anything I said. The team leader I spoke to said "Sorry you made a mistake." Well no I didn't. I have been going to the same area for 5 years, I know where I need to be at. They will not help me in any way. All they will do is sorry. Will never use this site again. I will tell all my family and friends around the country not to either.

I found Priceline very misleading! I had a horrible experience with them, and will never use them again. Their system has different "options" of types of reservation and switches you between them without alerting you that the switch changes the reservation rules. In my opinion, it's EXTREMELY misleading and, in my case, lead to the customer getting screwed - which they refuse to do anything about. It's hard to have the "buyer beware" when they're switching things around without being upfront about it.

While traveling across States in the US, I booked a room with a hotel in a town I was heading to. Finished the booking to discover to my horror that the dates were incorrect. Hurriedly canceled to re-book which was instant and no warning or disclaimer before canceling. I wasn't given the opportunity to first read policies or restrictions. Called PL to no avail. They refused to assist me.

In my car rental reservation, I prepaid the full amount $500+ for a full week's car rental service. I showed up on the 25th hour, and was told that my entire reservation has been canceled. I am out the full amount of $500+ without a car. You can charge me for the first day, or even for some extra penalty. But if you're taking the full amount, I will initiate a FTC consumer protection complaint. When I booked it, there is nothing on the Priceline website that suggested this would be a possibility.

The customer service representatives are not competent to deal with issues that customers face. The level of professionalism is less than favorable and this is the last trip I will book with Priceline. The policy is too rigid and doesn't leave room for change or amendments. There are too many other options to have to pay thousands of dollars and still be disappointed.

I was looking for a hotel with a casino. Priceline advertised the exact "Hotel with Casino" so I booked it through there express deals... But my problem is very simple. (No Casino.) When I called and told them there is no casino at this hotel, they said since I used the express deal, there are no refunds...

Booked 2 rooms for 2 nights on 06/14/2017, at the Grand Ferdinand in Austria. Rates were $199.12eur per room per night. At checkout we were charged $220.00 per room for one night and 230.00 per room for the other night.

I booked through the "name your price" option. I have booked through this option in the past and have been very satisfied - however this time was much different. I searched for 3 star hotels in Grand Rapids (all were hotels $200). I named a price for $170 and was placed at a hotel which was not originally listed as available under Priceline (the Grand River Hotel).

I wanted to plan a birthday trip with my family to Chicago and was told that Priceline had the lowest rate for the hotel rooms that the family was staying in. I found the hotel and booked the room and was informed to use my credit card to reserve the room but that you can change the payment method at the time of check out. So I gave my credit card information only to discover that they charged my credit card and that is also when I found out there is no refund. The deceptive part is that they are ready to take your money without allowing you to room to breathe.

When booking a flight through Priceline they gave me the wrong information on my estimate. Call them back to change. In just seconds the lady said it was a nonrefundable ticket. So I asked to talk to A supervisor. He could not do a damn thing too So they charged me $15 for a cancellation fee. They are wrong for what they do and I hope they get caught for these. Now I have to wait to see if my money is giving back to me.

I booked a hotel room on the Name Your Own Price tool. Confirmation went thru and went back to website to see how much was saved. Paid $92.00 the room had a mobile deal for $80.00. Priceline stated since the hotel stay was for that night it was not eligible for the low price guarantee. The reservation has to be 24 hours out. This is not written or said in any advertisements or on their webpage. Customer relations e-mailed me the rules. Called back and even the customer service person did not know this rule. Very deceptive.

When our flight was changed they did not notify us. Customer service was horrible to deal with. When using a travel agency one pays to be notified. Priceline is inefficient. I will never use this agency again. It has cost me $2,500.00 extra for my vacation.

I booked an express hotel deal with this company. The deal they offered was for a 3 star hotel with a high guest rating. I was booked in a hotel I would never set foot in. The guest rating was far below what was advertised. Upon contacting their "customer service" department, they argue in broken English and eventually tell you there is nothing they do. They lie then take your money. I will never use this company again.

Do not use this site for travel. They change your flights with no notification and do not help you when you are stuck. We sat for 4 hours and had to buy new tickets. They said, "File a complaint on a desktop." Hello.... in an airport... really. Now they changed our return after verifying it. They are not worth it!!! They are not worth a star.

I made a hotel booking for 12 nights at Priceline on Monday evening. And on Wednesday they dropped the rate significantly for the same hotel booking and when I contacted their agent through chat, all they can say is "I do not qualify for the rate reduction as it was not within 24 hours." They are not at all consumer friendly. They do not make you aware of such a policy until you ask them. If they are genuine and wanted to help the consumers, they should highlight such policies in bold and make it prominent so that consumers are not missing to read it. I will not go through them as I strongly feel that PRICELINE is PURELY PROCRASTINATORS!!

On June 20, 2017, I made a hotel reservation online and found out it was not what I wanted so I called the customer service immediately (within 10 minutes). The "supervisor" was super rude. She said her name is Alex, her employee ID is **. Not only did she refuse to help the customer, but also challenged and yelled at the customer, even hanged up on the phone. She said she was the highest one I could reach on the phone and refused to transfer the line to her manager. She did not care about customer or lost business from now on as the company was not hers. I have been using Priceline for years and made more than 10 trips per year just because I had great customer service before. Very disappointed! I hope Priceline will do something to educate their customer service team! Yelling at customers is never right!!!

Tried to book a hotel late at night. Didn't know area but I put in the town I was in. Went for the hotel that was 2 1/2 stars and that was the most. When I booked it the hotel was in a different town. 11 miles away. Drove there. The name was the American Budget Hotel which looked exactly like the word "budget." Called Priceline and they said since I booked it in that location I would not get my money back. Asked them why that location came up. She didn't know. Ended up in the Walmart parking lot after driving for 10 hours. Not happy to spend $70 on a fleabag hotel. Will not go through Priceline again. EVER!

I found a deal on the Priceline website for the Grand Hyatt in Denver that was advertised as a 50% off last minute booking deal (around 200 dollars instead of a regular price of about 459 dollars). After choosing this deal and paying, I instead received an itinerary for the Hyatt Regency which is actually a different and cheaper hotel. I did not notice this because I had no idea there were multiple Hyatt hotels in downtown Denver. I arrived at the hotel late at night and was very tired. I did sense that the hotel did not look like in the pictures but I did not fully realize what happened until the next morning.

Horrible experience. They told me I was booking an 8+ rated hotel. Got the reservation and it was a super 8 rates at a 6.2. Called Priceline and was on the phone for over an hour and finally came back on and told me there was nothing they could do and would not refund my money or book another hotel. Very disappointed.

I used Priceline for the first time looking for cheap price flying from St. Paul, MN to Newark, NJ... Had to give my CC# before they showed itinerary but since I filtered my choices I was confident... Gave me wrong flight so I cancelled immediately and rebooked another through them 5 mins. apart. They took payment for both and haven't returned my payment for cancelled flight yet... This was on 6/8. It is now 6/18... Never ever again!!!

I made a hotel reservation through Priceline on 5/1 for a trip on 6/12 - 6/14. When I checked into the hotel the rate was $156.66. Priceline had charged my card $183.62. I contacted Priceline and was told no adjustment would be given because the hotel changed the rate. Is it not Priceline suppose to have the best rates offered?

Cruise from Los Angeles to Vancouver. Booked with Sandie ** of Priceline. Contract called for a $25.00 shipboard credit and a $25.00 voucher for future Priceline purchases. No credit received on board. Finally received a hotel voucher for $25.00 with a 3-week expiration date. Spoke to Priceline once but no credit. Called a second time and had no response. It's not a lot of money... but they didn't live up to their contract. Very disappointed.

If you reserve anything from priceline.com the staff will treat you bad. If you reserve hotel from Priceline the hotel staff will give you room at the far, far end with probably no wifi and sometimes not a clean room. Priceline.com shows low price but at the time of reservation did you ever check the taxes and fees? In their express reservation the total amount is lower than regular reservation but the taxes and fees are higher than regular reservation. I am here to share my experience not to hurt anyone's business.

I was a little hesitant on posting this about Priceline since I have used them a few times in past with mediocre experiences, however this time has pointed to everything I've personally seen firsthand, as well as heard directly from hotels that Priceline books through. To quote "they can give best deals on up to 60% off". First off I know this to be a clever and very unfair scam by Priceline to say up to 60% off when that is never remotely close to the price they want you to believe you're going to get. They have contracts with all these hotel chains that are already negotiated before anyone books anything through them. Once you pay the amount they see fit that fill their pockets up they take your money, book the room for the price Priceline inflates and sells to you, and then uses a business account credit card on their end to pay the negotiated price for "a lot" less than what you paid Priceline for, claiming this was the best price available.

DO NOT USE Priceline. They do not show your itinerary until AFTER you have paid. I clicked that I needed a flight with NO layovers. After I paid, they had one layover. I was traveling for a funeral of a baby and traveling with two small children. I saw no contact phone number so I called the airline directly. United said that I would get a full refund because I canceled within 24 hours (I called within 5 minutes). They said that I would get the refund within 10-14 days. I then went through another online site and got a flight with NO layovers.

Beware of Priceline. They have billed us 2 times for the same reservation of the exact amount of dollars. Upon contacting someone via phone I was told that one of the charges was for a request bid that was rejected and that it would be dropped from my bank in 3 to 7 business days. Not true. The rejected bid was for less and they have no authorization to put a hold on rejected bids. When I pressed further I was told they NEEDED MY SOCIAL SECURITY NUMBER in order to call my bank and have it dropped immediately. Can no longer be trusted.

I rented a car through Priceline at Hertz on 7/9/17. The only place to pick it up was the airport, because it would be 8 pm. When I went to pick it up they denied service, because I did not have a major credit card. I pulled up my bank account to show I had already paid. They didn't care. I tried to contact both Priceline and Hertz, both were closed. Priceline had 2 numbers with a very annoying automated circular loop. Choices 1 and 2 takes you back to one! Even on Monday this was all I could get. I was never able to talk to a person, or even leave a message. I got a hold of Hertz who of course said they would look into it. 7-10 days for a refund. So, I didn't have a car, and also didn't have access to my money that they are holding up. To add insult to injury, the lady would not let me speak with anyone else. I will not shop with either company again. They obviously do not care about their customers. I would advise everyone to steer clear.

My family and I booked an hotel through Priceline that was advertised as an newly renovated hotel!! Upon arrival to location our eyes were horrified!! Drugs and prostitution all over in plain site!! Scared from the appearance we attempted to see the room just to get away from what we were seeing. Room was disgusting. Feces on wall. Horrible smell. Termites flying all over room. Over a hundred flying. I ran out of room. And immediately reserved an hotel directly through a credible chain!! Called Priceline immediately about issue. They promised to resolve issue and refund out money.

I booked two tickets for my children and when I wanted to cancel them just 2 minutes later, website asked me to call customer service which I did. They told me that it cost $7.50 for cancelation while at the bottom of that exact page it said I could cancel w/o penalty until 2 days later. Following is the message on their page, "Departing: Free Cancellation until 11:29 PM on 06/12/2017 EDT. After that time standard airline cancellation and change penalties apply. See your airlines full fare rules here. Estimated fees for baggage and other optional services."

I went to an online hotel booking service (TripAdvisor. ca) and when I found a room, clicking on it brought me to another service, Priceline.com. The price quoted on the original site, and Priceline.com was in Canadian dollars. After entering in my credit details the room was purchased. However, once I got my confirmation email, I learned that I was still quoted the same price ($118) but now it stated that all quotes are in US dollars. Since I still had the web pages open on my phone, I made screen shots of them. They clearly show that I was quoted in Canadian. When I checked with my credit card company it showed I had been billed in US adjusted to Canadian. A difference of $50.

I booked a express deal 6-8-17 for Corpus Christy Texas. It said above the express deal, Corpus Christy bayfront. I clicked on the express deal for a 2 star hotel, and they gave me Econo Lodge which is not a 2 star hotel, and not bayfront. This is misleading customers! Priceline refused to fix it. I have contacted my credit card.

Be careful booking through this website. I recently booked the Clarion Hotel in Orlando on Hawaiian Court, was advertising free breakfast. After I booked the room and printed out my receipt, I read there's a 6.99 fee. I called Priceline within minutes of booking. I tried to cancel my reservations because of the mis-advertisement. Both the Clarion and Priceline are basically saying they do not see where it say free breakfast at.

The government needs to look into this. If you enter into their package deals, and then back out of that part of the system, and select specific flights it defaults back to picking what flights it wants to give you. I called Priceline IMMEDIATELY after this happened and they charged me $15 to cancel the flight which their computer picked after I had selected the specific flights I wanted. Furthermore, they make sure to collect your money BEFORE they show you the flight. It is a DELIBERATE THEFT, since they are aware of the problem. I fly 5-10 times a year on average and will never give Priceline my business again.

On 6/2/17 I booked an express deal through Priceline for a two night stay in Key West, Florida. The total was $346.xx and the organization purports to offer a 100% guarantee for the regular site and a 200% guarantee for the express deals, meaning they claim they will refund you 200% of the difference if you locate a lower price. The caveat is that you need to contact their organization prior to midnight on the day before your stay is to occur. I contacted the organization via chat at about 11:15 pm on 6/6/17 after finding a lower total price on the hotel's site (24northhotel.com). Originally I spoke with Meg and she claimed that the price she observed on the hotel's site was the exact price that I had paid via Priceline. I went through the process at least five times and got the same price each time ($299.xx). I suggested that Meg telephone the hotel since she was the one experiencing difficulty and needed to verify the rate. She did not do so.

Over the years, I have booked many hotels through Priceline in US, Canada, and Europe, and I was satisfied with their service, and recommended Priceline to everyone! I will not recommend Priceline anymore by any means, because of the experience I had with their customer service. In my recent trip, I booked two hotels using Priceline: one night in Kamloops in my way driving from Calgary to Vancouver, and four nights in Vancouver. My wife and I reached to Kamloops right after midnight, and we were provided with the last available room in that hotel. Although we had booked a nonsmoking room the available room was a smoking one, with a terrible smell of smoke. We clearly could not stay at that room and the hotel did not have any other option and offered us a refund!

Booked an international ticket from US to the Philippines. One leg of my flight was canceled by Philippines Airlines. It took over three weeks to get a new leg booked and over eight hours of calls with customer service (mainly waiting on hold) to get the flight fixed. I originally booked my flights with three and four hour layovers paid extra to keep my trip short. When one of my two legs on my return flight was canceled I received a call that my reservation had been changed from Priceline. I called back within 24 hours and spoke with a Priceline agent. They searched for an alternative flight and told me they would be putting in a request to book it via Philippine Airlines. The call took 42 minutes. They stated it could take up to 7 business days to get a response from the airline.

I was looking for Hotels in Boca Raton, Florida and the system displayed hotels in Delray Beach. I made a reservation and then noticed it is far from the place I wanted to stay. So just a few hours later I called to change it or get a refund but they refused. They didn't help at all.

I use Priceline for most of my travels and today was the first time I've ran into an issue and had to deal with the painful process of customer service. Express deals had an option for 3.5 rated hotels in both Carmel and Keystone so I selected the one for Keystone. Long story short they booked me a room in Carmel which is 30 plus minutes from where I'm going. After spending an hour on the phone explaining I selected Keystone and not Carmel they come back and stated I'm stuck with the hotel in Carmel. If they have an option for an area which states in the agreement then Priceline should be liable for cancellation and should book hotel in correct area. I believe the agent's hands are tied with limited options to fix issue, so Priceline needs to accept that they made a mistake and book in correct area. I will update outcome as this has been escalated!

I reserved a hotel reservation months in advance through Priceline thinking they featured best prices. I was required to pay at the time the reservation was made only to be charged again at the motel. Upon inquiry at the hotel, I was told I had not paid. However I rechecked my charges from months early and realized I had indeed been charged twice and the Priceline charge was $15 more per night than the hotel. I am now awaiting a refund from the hotel. When I asked the Priceline representative about the difference in rates and if an adjustment would be made in their charge, I was told that was the cost of a third party. Who knew? BEWARE!

Navigating a complex aggregate (hotwire) website I booked a rental car through what I thought was Hertz but apparently was Priceline. The next day I get two confirmations, one for the car I booked and the other for a convertible (at 4x the price) from a completely different agency (Budget). The time and place for both reservations were the same. Having received the receipt for the car I did reserve I can only assume the communications between the systems did something unplanned or something untoward. The charge on the car I did not order went through immediately. The car I did reserve is not being charged until I pick up the car. Neither Budget (the renting company) nor Priceline would do anything. Priceline just said it was non-changeable and non-refundable and I agreed to it. This seems like fraud, using my information to make a purchase I did not authorize. I am taking the matter to my credit card company.

Wish I could have given no stars! I have never been so appalled at the worst customer service experience ever. Background: my wife, military veteran, is on hospice after years of battling cancer. She is trying to spend as much time with her husband as possible. So while on a business trip I checked out Priceline looking to book a room (specifically one with ADA compliance). I found one, and booked with them for a night at Quality Inn. So when you read deeper into the fine print you find that any special room request must be made with the hotel. Okay, so I call Quality Inn and was transferred to their main reservation number. The person I spoke to said they did not have any ADA compliant rooms left, but that they could reserve me a King room on the first floor so she would not have to climb stairs. I said that will be okay.

I booked a hotel and 10 days later the hotel was $100 cheaper. I chatted with a rep who told me there wasn't anything he could do about adjusting my rate. I called and spoke with a rep and a senior rep who both told me because that it has been more than 24 hrs. They would not adjust my rate. Of course the rate doesn't change within 24 hrs. It's days later and Priceline does not care for their customers. I will never use them again.

IF I could give them 0 stars I would! Worst experience of my life. I am so PISSED off with this company. Booked a flight to PR for a wedding, found out I was pregnant and couldn't travel due to doctor advisement because of Zika virus. Called to request a refund because of this unusual circumstances and they referred me to the airline. Airline could not issue me a refund or credit because ticket was purchased by Priceline as a "bulk price ticket" and only Priceline could give me credit. After multiple calls, transferred every few mins and being placed on hold for way too long, nothing!! AIRLINES SHOULD NOT WORK WITH THIS COMPANY. DO NOT PURCHASE ANYTHING FROM PRICELINE. NOT WORTH IT!

Booked a hotel through priceline.com for 5/27 - 5/29/2017 - which was Memorial Day weekend supposedly at the Hampton Inn, Biloxi, MS. After driving for 7 hours we arrived at the hotel, just to be told that we did not have a reservation there and that we needed to call Priceline about the issue. I then proceeded to call Priceline and it was just a waste of time. After reaching an agent, I was then put on hold for 1 hour and 15 minutes, while they tried to resolve the issue. So while they have me on hold, they are calling the hotel (mind you I am standing by the front desk during this time listening to the agent speak with the different reps that are calling them about my reservation) asking them over and over again did they have a room and being told no. I finally asked the front desk agent to hand me the phone and when I get on the phone, I was told I had to speak with Priceline and not them.

Be cautious when booking through Priceline for a cruise. We have had nothing but bad attitude from the person handling our cruise, and we are a party of 6! Our dinner reservation was placed for 4, but my husband and I were not put on the same table. I hope that they can accommodate us. I hope that we can enjoy our meals together eventually. We paid full price for our cruises, and were not treated well, especially after they were paid off in full. When I wanted more information, the person assisting me said "Oh my God!" when I did not understand the fine print and wanted her to explain. I have put in a call to her manager, and will not use Priceline again.

Today I bought an airline ticket with priceline.com. The website states that if you apply and use their priceline.com credit card you will get $50 off the ticket. It even shows them taking the $50 off the price. I did apply and got the credit card. However, was not able to use the credit card to purchase that ticket as it said that flight was no longer available. However, when I did the same process again and paid with my other credit card magically the trip was available. So I called priceline.com and talked to 3 different people to just get the total run around. They even had me call the credit card company like it was somehow their fault that their website purposely has you apply and get a card that they have no intention of giving you the discount on. They refused to honor the website discount. I will never do business with this shady unprofessional company again. This is a perfect case of false advertisement!

I booked a flight for Sacramento to Milwaukee Wisconsin. As I was choosing the times, I read them out loud to my wife. We chose a 6:05 am flight out of Sac, with a connection in Chicago, getting us to Milwaukee at almost 5 pm. -easy peasy right? Then the flight back would get us back by 4:30 pm on the Wednesday before we went back to work. Paid just over a grand and that was that. I got a confirmation email which I foolishly didn't read til about 2 days later.

When making a car reservation on rental cars.com (a subsidiary of Priceline). First I was told the price was not available, so I chose another car. Look at my email and lo and behold two reservations - first one went through. Cancelled one of the reservations and received confirmation email. Both reservations deducted from checking account. Called Priceline who was unable to find reservation sent me to Rentalcars.com unable to find reservation and sent me to Priceline. This is the second time in one year this has happened. Have to stop payment and will never use either company again.

The week of my vacation I received an email from Agoda (which is Priceline's third party co) to inform my reservations have been cancelled due to an internal problem with the hotel. They suggested another nearby hotel and would make all the arrangements if I agreed. I was not happy with the recommended hotel as it did not suit my needs or my taste. After multiple emails throughout the days following I suggested another hotel located on the Agoda website. Agoda informed me that they could not transfer my reservations to the hotel that I chose and suggested a full refund plus one extra night fee for my inconvenience, so I excepted and book my new hotel room.

I used the service on Priceline to get the best price using the "Name my price service." I am a very once in a while traveler and this trip was to see my just born great grandson. While I was filling out the information I had to leave my laptop for a few minutes to tend to my laundry and while I was away from my laptop my granddaughter (Who is a minor) completed my booking without my authorization. My bid for the hotel turned out to be only $5 less than their normal charge. I looked at the reviews of the hotel that was selected for me and the reviews were not up to my standard.

I have never written a bad review. Always want to give a company the benefit of the doubt. I had prepaid my car rental through Priceline Name Your Own Price and this was the worst experience I've ever had with a car rental company. Arrived at Phoenix Sky Harbor on April 26th at 7:30 PM to pick up my car rental. Waited over 30 minutes in line and was treated with little respect by the annoyed and I assumed overworked customer service representative behind the counter. He asked if I wanted to add any additional services which I declined. He informed me my card would be charged of $200.00 as a deposit for the rental. No problem, as I know this is customary. The vehicle was clean, had a full tank of gas and appeared to be in fine condition. Exiting the rental company was easy.

I reserved a room on a phone number I believed to be my hotel from their website. Nope, as I found out when I saw the charge on my credit card, I had been diverted to Priceline. I was told my hotel of choice was not available and then offered a reservation at a different hotel. Upon reading reviews of the new hotel, I immediately cancelled the second reservation. Then I got my actual hotel of choice, La Quinta, on the line, and they had plenty of rooms. The worst part? I got charged the full reservation price for room #2, America's Choice, and have to wait for a refund. I have seen others try to use discount reservation lines, and end up charged for non existent rooms, so I try to avoid these sites like the plague, but obviously, you have to be very careful. I was once traveling with 2 ladies who ended up without rooms in Guatemala, having paid for rooms in 2 different hotels, so be warned.

I bought two flights to Hawaii 10 months ahead. 3 months later PRICELINE changed my flight to an entirely different day arrival with 25 hour layover (from 1 hour previously). I have hotels, other flights, tourist activities, all arranged around the day of original flight. PRICELINE gave no recourse other than to cancel the flight altogether. Now I have to repurchase flight, change hotel, other flight fees, will cost me hundreds thanks to PRICELINE. First time using PRICELINE, LAST TIME USING PRICELINE. NEVER AGAIN! I have traveled for years with EXPEDIA AND NO PROBLEMS. CHOOSE EXPEDIA!!! PRICELINE STINKS!!!

For my Vegas vacations, Priceline schedule the flight through Spirit airlines. 48 hours prior to departure Spirit cancelled the flight. They would not pick up the phone. I contacted Priceline asking for help to schedule the flight with another airline. The representative was very rude and said Priceline had nothing to do with the problem and could not help. I had to schedule and pay for another flight on my own. I will have to deal with Spirit for refund later. One freebie offered by Priceline was breakfast. Mandalay Bay hotel had no knowledge of that offer. It was a Priceline scam. I will NEVER use Priceline EVER.

I booked a reservation for an Omni Hotel Resort; price was fine. However, there was an issue with the credit card charged and this started a whole Customer Service nightmare... I wanted to switch payment to a different account. I was told I could not... It had not even been booked as is still in pending. I could not cancel and rebook to correct card. I could get NO ONE at any level in the company to help me. Further, I was told be a series of Managers in a Call Center reading from a script that NO ONE in that facility would be able to give me help, a different answer, or make a decision of management level.

I was originally on Kayak. I made a request for a particular sized car to rent and requested I rent from Enterprise. It took me to Priceline and gave me a price for various sized cars. I selected the car size I originally asked for, entered the information and obtained my confirmation in my email. The confirmation was a car rental through Hertz and even the times I requested were different. In trying to have all that corrected through Priceline I was told that I agreed to it and paid for it so no changes are allowed to be made. Part of me blames myself for not reading all the intimate details but I feel very deceived in knowing what I asked for, being switched to a site I thought was going to give me what I asked for.

The last charge I had on my Priceline visa card was posted January 30, 2017. My card was not presented for any charges after that but I have had 6 debit card charges in each of Feb., March, and April totalling over 500.00 dollars. I've tried to talk with priceline and have zero help. They told me to call Barclay claims. They told me the number I have for priceline is not a valid number. I called the number indeed it is priceline's customer service number. I ask for their number. It is a ripoff number. I ask how are we going to resolve this issue and they hung up on me. That's how you treat a customer. I will continue until I get this resolved. My bank told me to call priceline and ask them what happened to the money. All I have gotten is the runaround and to call this number and that number. I will not deal with priceline ever again!!!

I've used priceline.com for years and throughout the last year for hotels for a new job location. I just bought a new trip for a hotel for a week, which is actually an extended week at the hotel I am currently staying in. The manager informed me that on this last reservation priceline.com provided the hotel with all of my credit card information. He said they had never done that before (because I prepay all costs), so they should not have my credit card information. I was immediately alarmed about the security of my financial information being shared now when it wasn't before. I wrote priceline.com and they admitted providing the information now in a new agreement (that they sprung on me in the checkout without clear warning of the new requirement). This is entirely unacceptable.

I entered a "Name Your Own Price" bid into Priceline for a hotel and overbid due to changing stars and mistakenly leaving the same price. Right after the bid was accepted, I used Google to see that Hotels.com had the same hotel for 25% less. After spending over an hour on chat and telephone, as well as sending screen shots of the booking that was cheaper, they refused to lower the price and they also refused to cancel the reservation. I canceled the reservation directly with the hotel and booked through Hotels.com, but the Priceline charge still came on my credit card.

I had horrible customer service today when I called to change my flight. It was involuntary change, and the agents I spoke to made me buy a new ticket and pay the full price. My flight time was changed by the airplane company and Priceline could not change my flight without charging me. When I refused to pay for the change, Priceline would not change my ticket.

I booked a hotel reservation at Cleveland. And I would like to change some reservation date and I contacted the Customer care for 3 days. No one able to resolve this issue. And when I asked for refund, simply transferring to other department and I have never seen such a poor customer care. Really annoying. I won't recommend anyone to book hotels or any travel reservation through Priceline.com.

Beware of Priceline listings before you agree to purchase. Today, I agreed to a hotel room with a listing of "Free Internet." But after I purchased, the confirmation said "Free Internet" (in public areas). I don't know about you, but that is clearly deceptive. Look elsewhere for inexpensive hotel rooms.

Just needed to do a simple add of a loyalty number to a reservation. Received a no adds, no changes, no updates, no refunds, or exchanges. Oh and btw no loyalty, no discounts, no nada. Well what do you actually do? This is travel, things change. All the time what a waste of a company.

I made reservation in Four Points Hotel in Raleigh NC--date of reservation was April/24/17--to have 4 night on May/10-14/17. My confirmation no. is **. Went to the hotel today to check in after 5 hours of driving at 5:15 pm. I have been told that the Four points hotel had canceled all the reservation including my dates because of changing the opening date by the management. Also inform me that the hotel management had informed Priceline about the cancellation to contact the customers but I have not been contacted or informed by Priceline. I was in very difficult situation as I paid more than $350 for 4 night and don't have room to stay now after been informed by the cancellation and Priceline did not inform me or giving me my money back!!!

I'm sending this email to inform you that the company is falsely advertising rewards through Barclaycard Visa, because their website does not accept Their own rewards card. You only get three customer call center overseas, through chat and email. There is no supervisor or manager or a corporate officer that will take care of this. I spoke with 25 different people through chat, email, and phone to get a response and they copy and pasted information that had no relation to any of my issues.

I booked a flight for $402 at the end of April. The flight changed today to $162 less. I also purchased the insurance for my flight - which they said is only for death or illness. I called Priceline and was transferred 3 times! Each person said they aren't trained in my questions - "Will you give me the price difference and if not, can I cancel the flight and re-book." I asked the same questions each time. I spent 2 hours on the phone with Andy, Angel, and Gus - none of them were knowledgeable and seemed to not understand what I was asking. After 2 hours, they wouldn't honor the price change, told me if I canceled flight, I'd lose all $402. Didn't seem to really care or try to help in any way at all. I will never use Priceline again! There's plenty of competitors.

We purchased a ticket Cape Town to Rio de Janeiro and back from Priceline. After boarding pass issue, boarding was rejected due to Priceline admin problem. A new ticket had be purchased for $ 1000 to keep the family holiday. While a ticket refund has been indicated, after four months & 15 long international calls Priceline response to us is totally unacceptable. Who can advise me what to do? They blame the airline however we purchased the ticket through them. What to do? Not happy with Priceline. At Priceline we have spoken to Mauro, Liz, Madeleine, Jerry, Stacey, Jeje, Azue, not one of them has got back to us.

On April 29th, I attempted to book the Hampton Inn in the Fort Myers area for that evening. When attempting to book, the reservation was not confirmed for the message sent was there was no availability. No confirmation was provided to print and no confirmation was sent to my email. However, I was billed for the night. I then called Priceline. They claim their screen showed my booking, but I was a no show. When an email confirmation was questioned, they stated one was sent. When asked to resend, they were unable to do so. The customer service was deplorable. Not sending confirmations to customer emails is unsatisfactory.

I did a car rental reservation through Priceline and when I pick up the car the price was more than 20 dollars higher. Payless informed it was a Priceline tax miscalculation and I should talk directly with them. I called Priceline and they seems not to care at all. Priceline informed that they only gave me an estimation of the taxes (Which was from 35 USD), totally different from the 57 USD taxes charged. Priceline made me a terrible deal and, as a customer, I gave them the chance to fix it but they threw it away. Zero transparency, zero customer care.

Deceptive advertising of locations. I booked an express deal in Miami for the Port of Miami area and received a confirmation for a chain hotel in an area known as the Civic Center. The surrounding area of the hotel has been crime infested and filthy. It is near the Dade County Jails and Courthouse. You see bail bond businesses everywhere and hospitals dominate the area. I informed the CSR that I'm very familiar with the area having grown up in Miami and per her map it is included in space covered by my selection. This hotel is at least 4 or more miles from the Port of Miami. I called my credit card company to file a complaint for not deceptive billing or fraudulent billing.

I have used this feature a number of times before (successfully). I have an upcoming vacation in Virginia, and used the feature to select a 3.5 star hotel in the Virginia Beach area. I was prompted to provide an increased price (with their suggested price point) which I did. To my shock and horror, I was immediately booked in Pat Robertson's "Inn" which is on the campus of his religious organization (the 700 club and Regents University).

We booked a van rental on Priceline.com the end of March for a Family Vacation in June. Four days later we called to cancel due to our son and daughter not being able to get the week off they had requested at work. On the Priceline Website they advertise; "Unlimited Mileage" - "Pay at Pick-up" - "Free Cancellation". NOT SO in our case! Our credit card was billed, and when called they said this was a non-cancelable offer due to Priceline's agreement with Avis. Still Not What Priceline Advertises!

Booked an express deal through Priceline for a 3 1/2 star condo for a five night stay in Orlando. When the resort was revealed it states we are booked at West Lake Resorts in Kissimmee Florida. Upon checking in I was re-directed to a referral desk. Confused I listened to this person say this resort is actually a timeshare sales pitch. Our 3 1/2 star condo turned out to be at best a 2 star high pressure sales pitch for a timeshare. The "condo" is nothing more than a hotel room with a refrigerator. We are now stuck in a timeshare resort that doesn't come close to comparing to a Hyatt/Regency as advertised by Priceline for the remainder of our stay because Priceline will not honor their reservation for an actual 3 1/2 star condo. Very disappointed with customer service and will never use their site again when booking a vacation.

I booked a hotel through Priceline's Express Deals that allows you to choose a certain number of star for hotel rating. I was given a group of hotels that fit each of the star ratings. I chose 2 stars and was given a 1-star hotel (econo lodge). Filipino customer service was no help.

Priceline hotel express deal is a scam. Booked a 2 1/2 star hotel but got a 1 star rating. The hotel was stinky, the bed was dirty and uncomfortable, the towel rack was rusty and the room was so noisy because the wall was thin. Called Priceline but they didn't do anything about it.

Priceline explicitly states that they carefully review hotel partners to ensure quality, yet, in my first (and will be only) express deal experience, they included a hotel with a terrible user review from various websites, including complaints about bed bugs, roaches, knife gashes and cigarette burns in the sheets, lukewarm water, and rude reception desk, and broken into rooms, which I unfortunately was given. When I contacted Priceline about this, they insist that their review process is good, and that their policy does not allow any changes or cancellations. After trying to communicate with them, three emails later, I've given up. All I can do now is warn others - do not book through their express deals unless you're going for three stars or higher, depending on area. I will not use Priceline again. I'll stick with my usual choices, such as Hotels.com or booking with the hotels directly.

Reservation sent for two adults. When we got to hotel it was one queen size bed for two males. This was unacceptable. I tried to cancel then they would not cancel it. Even though they said it was for two adults they need to specify their ads and the hotel's which was a Howard Johnson's in Toms River, New Jersey. Should have worked with me instead they charge me an extra $10 for the second bed and would not allow me to cancel it either. So from a $56 room I have ended up spending any $81. I feel this is false advertisement and they should have given me a cancellation with a refund. I use Priceline three to four times a week and every single time it's a hassle to cancel and get your money back. It takes 1 minute to make the reservation and hour and a half to do a cancel when they allowed to cancel.

I tried changing the driver on my rental, which is scheduled in 6 days and it can't be done. The representative also didn't have answers to any of my questions and pretty much just told me I'll find out all the prices when I arrive to pick up my car. After I told her, "I'll be sure never to book with Priceline again," she said, "Sorry you feel that way." Good thing they appreciate their customers.

Reservation. Called back in 15 minutes to cancel. Payment still pending, customer service rude. Very rude. Absolute refused to upgrade COMPANY policy. They suck. Use Expedia. Would do NOTHING to accommodate me. 1 hr 30 min in the phone.

I reserved an "oceanfront" room at Myrtle, however I ended up with a non-oceanfront. This room was across the street with another building in front of it. I called customer services and they gave me a bunch of BS saying oceanfront meant "City Center". They did nothing to get an oceanfront or even an ocean view room. This is very misleading or even a lie. My advice is go directly to the hotel. Leave Priceline alone.

I booked a hotel in Savannah and inadvertently selected a reservation where you pay the full amount upfront. I called Priceline to notify them of my mistake and to rectify the issue and was told they could not help me per the FINE PRINT saying no cancellations or adjustments allowed to my reservation. I offered to pay more money to rebook my hotel so I could have the option of paying Priceline after my stay which is 8 months away and they still said no. Spoke with a Sr. agent by the name of Jada to see if she could help me with my plight and she was of no help nor did she seem to care. My experience with Priceline made me realize two things. 1) I felt like I was being treated like a transaction. 2) Priceline can care less about helping their customers.

I just booked a car rental for Maui, and a few seconds later I received the email confirmation. In that email, Priceline made hotel recommendations along with their pricing. 10 minutes after they sent the email and I clicked to book one of the 3.5 star hotels for $98, when it re-directed me to their site, and when I clicked to book the hotel it was $190. It jumped up by $100 in 10 minutes. This has happened many times before, and it is a very misleading, bait and switch practice, and one the government should regulate for consumers. I understand if this is like the stock market, with prices changing every seconds/minutes. But then as consumers we should see this disclaimer in the email marketing they send out and on their site. I hope someone can do something about this as it is truly not right.

I was comparing hotels and had multiple sites running comparisons. I looked at the hotel for Priceline and then thought I closed that screen and was looking at another hotel. I accidentally hit the buy button on the Priceline site instead of the other one. As soon as I realized I was on the wrong site and it was the wrong hotel I contact Priceline. This was within 5 minutes of the booking. They absolutely refused to cancel the booking and work with me. They are now charging me for 4 nights in a hotel that I will NOT be staying at. I will be filing complaints until I get this resolved.

I have used Priceline in the past to book hotels for my husband for business. I just now used it for a vacation hotel in Miami Beach for just one night. After booking, I looked the next day on Expedia and found the same hotel for $25.00 less on Expedia. I chatted for an hour with Priceline. No help, then I actually had my credit card company do a 3 way call with Priceline. They kept telling me that they could not see the 189.00 price, vs their price of $224.00 a night. After an hour of a 3-way call, I just gave up. When I was on Chat I cut and pasted from the website and they still would not honor the lower rate.

I attempted to book a room by naming my own price. When I hit submit it came back as an error on the page. Based on this I assumed I didn't get the room. No confirmation popped up. About :15 later I got a confirmation but by that time I had booked another room. I contact customer service and they said there is nothing they can do. I explained the situation over and over to no avail. I asked for a supervisor but was told there was no one else to talk to. No exception would be made. I explained that they were losing a customer for $61 and they said there is nothing they can do. I highly recommend you do not use them.

I booked a set of hotel rooms for a family reunion under the assumption that the rooms were "free cancellation" as the Priceline website indicated. After booking the rooms, I was informed by the 'concerned' chat agent that this was explained somewhere in the about this booking fine print. I went to Expedia just to compare how they handle this, and they are honest. They gave me the same hotel at a non-cancellation rate that was the same as Priceline versus a free cancellation rate that is more per night. I've also had issues in the past where I book a room with two double beds and arrive at the hotel only to be told I have to settle for a king bed. I'm going to use Expedia unless Priceline has an unbeatable deal.

I reserved a rental car through Priceline and my reservation was with Hertz. My plans changed and did not pick up my rental car. When calling Priceline customer service they do not give you the option to speak to an actual person about any problem you have. They still take your money even when you don't pick up your rental car. They are the biggest scam artist I have ever dealt with. Horrible customer service!!!

HORRIBLE SERVICE! Email address I received from Priceline.com for complaints AJKTSFAX4.email.priceline.com. Hope this works. 02 November had reservations from LAX to Manila, Philippines. Because of fog, we could not arrive in time at LAX. Rebooked the reservations with "Doug" at Priceline for 03 November 2016. Priceline.com sent the changed reservations via email - received two emails - one for my wife and one for me. Get to the airport and find that my wife's reservation is valid and mine is in the system, but for some reason not valid. Virgin Atlantic allowed me to fly from LAX to San Francisco. Arrived in San Francisco. China Southern Airlines honored wife's reservations but not mine - even though I showed them the Priceline.com email reservation. China Southern Airlines told me they have lots of issues with Priceline.com.

I just tried booking a car rental through Priceline and had a pickup at one location and dropoff at another location and selected it and when I looked at the reservation it's shows the picking up and dropping off at the same location... I called Priceline and they said stuff, you can cancel it and there will be a $30 cancellation fee. I talked with customer service and they said the same thing. Will never use Priceline again.

If you're thinking about using Priceline DONT!!! It took us twice To learn. We booked 4 rooms paid for and received our confirmation number B a ride to the hotel and was told they had no reservations for us. We call Priceline. They said it was a screw-up. They had a lot of people just problem and they would call us back with new accommodations so we stood on the side the road for two hours. Of course no one from Priceline ever called us back. We tried numerous times to call. Of course you will never get through to anybody on Priceline!!! Do not use these people. They are horrible. FYI they are also a sister company of Booking.com. I would not take a chance with either.

I tried to book a flight ticket through Priceline app, I provide all the required information and at the end a message popped up. It says Credit card company didn't approve the transaction. I tried all process from the beginning at least three times, every time the same message popped up. I didn't give up. I called customer service to reach a real person to ask what's the issue. But there is no option to choose for talking a real person but I choose the same options again and again then at the end they direct me to the customer service representative. It took me 30 minutes. I explained everything to them then ask why my transactions didn't approved. The customer service representative has no answer but the ticket is no longer available.

I booked a room for one night (without doing research 1st and I'll never do that again) and was unable to keep it. I had to take care of my mom and didn't have anyone to help me out. I asked what the policy was when there are unforeseen circumstances and was told by 2 different reps that it was my $86 loss. I don't understand why there isn't a policy in place for extenuating circumstances. Customer service responds with, "I wish there was something I could do," I asked for info to reach management and I was referred to the website on how to do so. I see why now, why I haven't heard anything about Priceline, because I don't know anybody that would waste time using them! I've worked in customer service for many years and I try to put myself in the customer's position and have had to resolve issues within reason.

Booked a blind express deal based on similar hotels listed such as Courtyard, Doubletree or Marriott. Hotel booked is in a bad area, poor ratings and other reviewers even said the rooms were dirty and equipment not working such as the shower. I contacted Priceline about the misrepresentation and was responded to with "would you like me to send you your contract?" And "there is nothing I can do" and disconnected. I will NEVER use Priceline again.

I booked a reservation through Priceline on April 1 and April 6. Both reservations were cancelled, stating that the reservations were fraudulent. When I arrived, the Hotel manager Brand realized this was a mistake and honored the reservation and did the 6th of April as well. They know me at this particular hotel. I've stayed there frequently in the past two months.

Staying one night in Miami, wanted to stay in the "Downtown Area". They gave us a room on the very outside edge of downtown, the hotel is at the airport. Priceline also only paid for a King bed room, I was not given the option to decide the type of bed configuration I needed. So now, one of us gets to sleep on a sofa bed. Not worth the $40 I saved. Will never use Priceline again. And the hotel obviously does not appreciate their service either, considering when I spoke with the hotel they were totally unwilling to change our room to two double beds. I won't be staying at Springhill Suites by Marriott Miami Airport/Medical Center, again.

I was attempting to book a trip from Seattle to Sacramento on Memorial Day weekend, 2017 - leaving on a Friday and returning on Monday of memorial day. Of course the flights were expensive because it's a holiday so I tried various different airlines, using different scenarios - miles, one way only, etc... The Priceline spybot obviously spotted my efforts and popped up with a "We've got a good deal for the dates you want if you are flexible on your airline and flight times", so I clicked on the deal. It looked like a good price so I hit "book" and guess what? They had changed the dates on me to May 5th - May 8th (also a Friday to Monday but not THE Friday to Monday I was looking for).

Plans change (mine do -- a lot!) -- I've never had problems except NOW with Priceline who won't allow me to change my car rental location!! Priceline's customer service is a joke - been on extended hold twice only to be outsourced to the Philippines -- I will only use EXPEDIA <<< from now on. Expedia is much more customer centric.

Warning! Be sure to read the fine print. If you can even find it, I have nothing on the email stating that the car rental could not be cancelled or changed. Attempted to make a change 60 days out. Will not use this service again.

Will never book any travel plans with Priceline anymore. You just lost a customer. The website gives me options to pick morning or early flight but they didn't tell you that it going to take you 18 hr to get home until you book it. My flight was departure at 6 am in SMF to PHL and I didn't get home until 11 pm at night. Try to call them to see if anything they can help because I need to be home by 5 pm to pick up my children and all they said is, "Sorry we can not change." I paid $589 for the ticket.

Priceline.com is a despicable company. They should not be allowed to advertise having a price match guarantee because they absolutely will not ever match or refund you the difference on your booking. Please understand that they have crossed every loophole to make sure they do not have to price match. I usually don't try to price match but they literally sent me an email this a.m. telling me that the prices of car rentals dropped and when I searched my exact itinerary found my rental car to be 67.00 cheaper!!! Through their site!!! And after making me wait for an hour on the phone they still would not refund me the difference! Target would never pull this kind of crap! Priceline.com has lost my business forever.

Priceline is the biggest fraud. I booked a car with Priceline for $50 and Avis at the counter charged me $150. They said its because of Priceline and Priceline said it's because of Avis. Both biggest frauds ever.

Be very careful when using Priceline. I made a mistake in reserving a room for three days (my mistake). I had four different windows open looking for room in Vegas. I left computer and came back. I then opened the wrong window in Priceline and went through reserving room (was in a express window which was a nonrefundable reservation). After completing transaction I received a confirmation for a hotel I did not mean to reserve. (Like I said before it was my mistake for being on the wrong site of which I wanted.) I immediately called Priceline and told them the problem and hoped they would help because all I wanted to do was get the hotel which I really wanted in exchange. Went through 4 different people and all I got was SORRY.

I made a reservation for two guest rooms of Conrad Bali through Priceline.com with the period from 1st/Feb/2018 to 6th/Feb/2018 and from 6th/Feb/2018 to 12th/Feb/2018. I have already made a full payment in advance and received the confirmation letter from Priceline. Therefore, my companions and I have already asked a leave and purchased air tickets as a preparation of the journey. But now, I received the email from Priceline notifying me that there was something wrong with the price of my hotel order. It should be their own fault, however, they just informed me that I needed to cancel my order. I think it is illegal behavior violating the principle of honesty and credit. I hope that I can check in based on my original schedule and price.

The mid-sized car that I purchased was not available when I arrived at Miami Intl. Airport but I could have been put on a wait list. I was number nine (9) on that list and the rental counter could not tell me how long it would be but estimated the wait at 2-3 hours. This was totally unacceptable so I decided to pay double the original cost for an upgraded car that was available. The counter staff told me this was due to using Priceline and would not have happened if I had booked the car through my Hertz Gold status. Due to this, I will not use Priceline again in the future for my travel needs.

I am a avid Priceline user and have always booked all my trips and flights through Priceline, but this last trip they really pissed me off. First off Priceline probably has the worst customer service department hands down! I recently booked a $1,000 flight to CA for a friend. The friend couldn't make the returning flight back home and asked me to cancel the flight. I called up Priceline and asked if can cancel the flight well before 24 hours before the flight. The rep said I was able to cancel the flight but would be charged a $230 fee for canceling which I was fine with. They said I would be given a credit of $170 to use for another flight for my friend.

I purchased 2 airline tickets through Priceline. I searched for flights and found that they had the cheapest price for the day that I was flying. I filled everything out, made sure to read all the fine print etc. After I purchased them I checked my bank account to make sure the money was taken, but lo and behold they took out 879.42. My summary told me the tickets were 635.42. I am a Canadian and was flying in Canada but they charged me USD and then took the exchange for Canadian dollars. NOWHERE did it state that the price was in USD, until after I purchased the tickets.

I would give them 1/2 a star if it would let me. I booked a room through Priceline and have used them in the past with little problem. I paid 25.00 more for the room because it said it was refundable and free cancellations. My son had his soccer tournament change and I had to cancel my reservations. After getting the runaround I was then informed that it was not refundable even though that is what it said and I had even paid extra for the refundable room. They were unwilling to help me at all just kept telling me they were sorry. They should not have things state they are refundable if they are not!! It cost me 135.00 for a room I won't be able to use. With the past problems I have had I wanted to give them another chance, however I will not be using this site again.

Somehow when I booked through Priceline my flight was duplicated. I did not realize this until my bank account was deducted for 4 tickets, instead of the two we needed. When I called Priceline to dispute, I was told that there was nothing that they could do about it. Therefore, I am out $1007. They suggested calling my financial institution to dispute the charges. Of course, that did not fix anything because the error was made with Priceline. I will never use their services again!

I requested on Priceline site to book an Express deal for oceanfront south beach hotel. This was a midrate choice on Express deals. When I hit to complete the booking, it assigned me to a cheaper hotel away from the beach in a congested city like area. I spent over 6 hours on the phone with several different Priceline people to get no assistance in changing this reservation. They said the contract showed the location that was assigned. I went as high as a manager who said he'd handle it with the hotel and call me back.

Tonight I tried to book a flight on priceline.com. Went through the whole process many times only to receive an error message that the flight could not be booked. After many hours on the phone trying to get answers priceline.com says the flight is not available. Why? I asked, I was able to choose a seat from over 200 available. They said, "Oh our website is not real time and is way out of date. Try again tomorrow. Also, we are only given a few seats on each flight." Then why does your website show over 200 seats available??? Poorly represented bull crap site that I will NEVER use again to book anything. What a waste of time.

Was told I was booking a honeymoon trip. When I purchased the trip I got the hotel number and called. I called the hotel to ask about certain things that I was hoping would be near or in my hotel. So I mentioned hotel suite and the hotel rep told me that it wasn't a hotel with honeymoon suites. I called and Priceline told me my refund would be 581. I told them I was still keeping my flying plans I was only canceling the hotel. They said I would receive confirmation of my refund. They said it will take a few days to get my refund. When I got my refund it was 566 and they refuse to give me the rest of my money. Every time I call PRICELINE they always tell me my case is being "investigated". WHY the ** does MY MONEY have to be "investigated?" I didn't have to be "investigated" in order for them to take my money!! ** PRICELINE!!

Was attracted to a 3 Star Express Hotel deal. Priceline does not provide exact hotel you will get but does provide comparable examples of what to expect. They claimed offer was similar to Courtyard by Marriott or Hyatt Regency. So they gave me a low class Motel Red Roof Inn. Priceline refuses to refund and claims they can state a hotel comparable if it is their opinion. So in their opinion a Red Roof Inn cheap motel is now comparable to a Courtyard by Marriott. This is fraud. Since they refuse to offer any concession avoid Priceline and use other sites. Also their so-called service people are in Philippines and are only able to read a script and waste your time.

Just want to share my lessons and I have been spent a lot of money on Priceline to learn the lessons. I paid 150 dollars for bidding the hotel actually only worth 50 dollars. I paid 3 times more. And also I am going through hard time to use best price guarantee policy to get the difference refund because their system cannot find a lower rate so even my computer can find a lower rate they cannot refund me. Just kidding me...

I booked through Priceline's Best Price Guarantee, but it was a joke. I realized that I was going to get the best price without knowing where I was going, so I booked 2 rooms through them. I did get a good price from them, but found out when I checked out that I was charged $26 for each room booked for a 3rd party fee. If I would have booked straight through the hotel I would have received a better rate. I used Priceline once, but I'll never use them again.

Property Not 2-2.5 Stars. Stayed in Mojave, CA. The property was Budget Inn of Mojave which would appear to be 1 step below Motel 6. The biggest problem I had was that the property was so close to the train tracks that you could hear multiple trains blowing their horns all night long. So to be fair, here are the pros: 42 inch flat screen TV with Premium Cable (multiple movie channels), coffee maker in room, rooms look remodeled, free Wi-Fi. Cons: Bathroom window screen torn, towels seemed blood stained or stained with something, bedding pretty hard and firm but nowhere near what you find at a Comfort Inn or Best Western, dead flies found in the bathroom (bad housekeeping?). Property right across from the train tracks which means you do not get a restful sleep unless you knew in advance to wear earplugs. All Priceline could do was offer me a 5% discount coupon with an expiration date.

I found a lower price on another website with Priceline. However despite the fact the guarantee was on the reservation confirmation, they refused to honor it since I clicked through to them on TripAdvisor. TripAdvisor also refused to take responsibility. No notice of this was on either website. Stay away from Priceline.

I made a car reservation through Priceline. The itinerary said unlimited mileage. When I went to pick up the car I was told that I did not have unlimited mileage. They wanted to charge me 3X the amount I had agreed to pay. I had to get a car from a different company and ended up paying double what I had expected to pay in the first place. I called up Priceline and they said that although it says so on the itinerary, the car rental company does not have to honor that and that there was nothing they could do about it. I am now 4 hours late for my trip. I am extremely disappointed in this company and will NEVER use it again. In fact, I will be sharing my experience with everyone I know.

I booked a hotel at the Ramada Inn in Spokane Washington on March 4, I actually booked and paid for the room in Ramada Inn's parking lot thru Priceline to save about $20.00, so I thought... Shortly after I purchased the room online I tried to check in, the hotel would not accept my NetSpend visa card for a deposit, which was the same card I purchased the room with. I checked my account and seen the money for the room had already been taken out, the hotel said they couldn't do nothing about it, to contact the other company for a refund. I sat at the hotel for about a hour on the phone with the contact information they gave me just to be given the runaround of who I needed to talk to... because I had family obligations to do I had to leave before settling this matter.

I booked a car well in advance of a trip that had a flight cancellation due to weather. I called and they stated they could refund my money, but not change the dates. I would then need to do a last minute booking that would have a total price 4x the original. Even though I repeatedly told the agent not to cancel it, because I could use part of the reservation, until I checked the new rates on their site he canceled it and then lied about my repeated requests to his supervisors even though he responded with "oops" when he did this.

Due to the snow storm that we had in NYC. 1st I booked a hotel reservation thru Priceline for a 1 night stay at the Pennsylvania Hotel in NYC. I booked the room at 6:00 am in the morning on 3/14, and by 8:30 am the same day, I tried to cancel the room which I was not able to do so because of the hotel's policy. I did finally get in touch with someone at the Hotel that if I had a good excuse to cancel they would refund me, but unfortunately I stayed, The worst hotel stay I ever had. The bed was hard, not comfortable at all, was not clean. It had 3 star should have been one, but I just had to tell someone.

Bad experience with Priceline even before my Disney vacation started. I searched for vacation package which has free breakfast and I reserved one of the hotels from the list. After purchasing, my reservation didn't mention about free breakfast, I have contacted Priceline customer service on the issue and they say my contract doesn't have free breakfast and told me they can't help. My kids definitely will be disappointed when we go there. Never trust Priceline. This will be my first and last Priceline purchase. Never recommend to others.

Booked hotel on Saturday. Change my mind on Sunday. Five days prior to stay. Cancelled online. Got confirmation. Saw credit card statement. They still charge me. They said they had no record of cancel. I keep email confirmation stamped with time and date. Thank god. Took me all day to get someone to do the right thing. Long story short don't use them. Go straight through hotel. Isn't worth the extra you save. They charge your credit card full price then you have to wait 7 days to get your money back. You can go on the hotel website and they give better pricing if you book on their website. They only do one night not the time of stay. Worst place to deal with. Never make this mistake again. I would give it no stars.

I am a long time user of Priceline and have always had a great relationship with them. I recently booked a hotel in NYC via the name your own price function. Before I agreed to send my query I was shown an amount that my credit card would be billed. I agreed on the amount and got the Crowne Plaza Hotel on Broadway and 49th. I was very pleased and have heard good things about the hotel but when I went to check in I was told there was A $30 PER NIGHT RESORT FEE that would be added to my credit card. I should've been told about this fee before I agreed to accept this hotel.

I booked 4 double rooms through Priceline 2 weeks before travel. I was taking a group of 10 kids and 2 adults to the other side of the state for a sports meet. There were several events going on in the area, and I knew hotels would fill up fast. Traveling with kids is scary. So when I got to the hotel, in addition to issues with the hotel itself, the sister company that priceline uses (Booking.com) had only sent 2 room reservations to the hotel. And they were for single king rooms. I showed them my receipt from priceline, and they said this has happened before with booking.com. Unfortunately, the ENTIRE HOTEL (as well as every hotel in an hour radius) was booked.

I spent more than five hours waiting on phone with different people from the customer service for one flight which was canceled by the airlines. Priceline customer service people could not figure out how to correct it, and it got so annoying that I had to get my flight canceled. Did not want to spend any more time arguing with or waiting for them.

I booked a car with Priceline, ended up not needing the car, and was told no refund, and I can't re-book for another day. Call to complain and the rep was laughing. Straight up insult to injury. This group need to be stopped. They are ripping folks off and getting away with it. HOW IS THIS POSSIBLE??? I wished there was a civil lawsuit against them forcing them to change their policy. They pretty much take your money and give you the middle finger. $300 just gone. Not cool. Folks beware. They do not value their customers at all.

Priceline is a horrible company. I don't recommend anyone to use this to save a little bit of money. I made a reservation to stay overnight in a city 3 hours away. Due to unfortunate circumstances being in that town was not going to work. I called Priceline and told them about the issue, and even asked if I could stay closer, there was no way they would even work with me. So now I'm stuck in a town or pay for a hotel that I was willing to transfer closer to home. They have no regard for one's life.

I need to book a trip from LAX to Austin, Texas for my job interview and back. If I could, I would give this company a negative rate. This company would not show the departing time & returning time as well as the airline name unless I pay the ticket. I agreed that the price is a little bit cheaper compare to companies, but this is not the good company to buy the ticket from. It's not worth it. Especially when a person has important events to attend that one would rather pay a little higher fare from a reliable & trusted company/agent to have a peace mind. It makes it much harder for people plan their trip schedule so they could enjoy their trips. Also, you won't be able to have a refund if you don't buy the protection plan within 24 hours after buy the ticket or so.

Went to Disney on 2/13 to 2/16. Got a reservation through Priceline at Comfort Inn Buena Vista. Room looked clean and nice. Next morning, took a shower and saw roaches in the bathroom on the wall. Got two of them in a Kleenex and brought them to the young girl at the desk on the way to breakfast. She freaked out and said they would change our room. That night, after Disney, we went to the customer service desk and told him our story and he gave us another key and moved us from the 3rd floor to 4th floor. Just got a letter from Priceline saying the hotel was not aware of our problem. That was a lie. Same room different floor. No reason for change unless we had a problem. Will not recommend either Priceline or hotel.

Used websites for the first time. Found the hotel I wanted for a very good price. Left the website and came back. The hotel was no longer listed even though five rooms were available. Tried to find customer service. All I could get was a messaging service that told me to go back to the website I had already had trouble with. Glad I didn't get involved once I read the other reviews.

Wanted to book a hotel room in Montgomery NY. Get the price from Priceline and book the room while I'm looking at the page for the Holiday Inn Express in Montgomery NY. Get the email confirmation for Holiday Inn Express in Poughkeepsie NY pretty far away. I can't get a human on the phone so I go to online chat. Tell me there's nothing they can do because it was already booked in Poughkeepsie. They said I should have checked before I confirmed. I was in the Holiday Inn Express Montgomery page. Why would I think it would be anywhere else. I was told for the price quoted that was the hotel in the shaded area for that price. It's a SCAM. If that was the case why didn't it take me to the Holiday Inn Express in Poughkeepsie NY? If I wanted to stay in Poughkeepsie I would have put Poughkeepsie in the search. I wanted Montgomery. I searched Montgomery when I booked. I was under the impression it was Montgomery. What a bunch of crap. I'm going to stop payment on my card and report it as fraud.

My wife was trying to book a hotel room while we were on the road. She had entered the date for the current day but we went through a tunnel and the site refreshed. In the refresh it changed the date to one week later. Within seconds of booking the room she realized her mistake and immediately cancelled her reservation but the charge for the hotel remained. When she called Priceline she was unable to talk to anyone but she was given the option of live chatting with an agent. The agent informed her that there was nothing he could do because of their agreement with their partner.

This was my first time, I tried multiple times with bid your own price, it was never accepted when I tried with low and best prices, but then mentioned normal price it locked. I called them to cancel it since my trip is in 3 months and the per day for rental car is 23. I found low price later, they said they don't have anything low. I cancelled it and I booked it for 20 per day for the same trip with Priceline. They never refunded me but they charged me again. Now this hell in earth company charged me 43 dollars per day for 13 days to make it 820. Bloody blood suckers. Wish this company never existed in this world. Hope this company will fall away somehow. With this many blood sucking tactics they won't die but this is not hard for God to kill this kind of companies. Wish to see price policy makers and Priceline in suicide position for their unstoppable money run.

First, I would like to say that Priceline is very misleading. We made a bid on a car and won the bid. The price was great I will say. Priceline gave two options to use as debit or credit. We used the card as debit. When we went to pick up the car we were told that they do not accept debit cards. I explained that, that was one of the options given online at purchase time. I asked to see the manager, I was directed to Lawrence ** who was very unprofessional. I addressed me as "Sweetie" several times which was addressed. He then asked me have I ever rented from Priceline or Alamo before. I explained to him that, "This situation had nothing to do with me renting prior to but yes I have." Then, I go on to say that how Priceline was misleading to which he agreed and asked if they could revise their site policies so that others may not go through this ordeal.

I wish I could give this company 0 stars. I booked a room in Vancouver BC through them. Any other time I've booked a hotel online it's been in Canadian dollars, seeing as I'm in Canada and booking in Canada. This was the first time I've used Priceline, so when they charged my credit card I was shocked to see it was $200 more than quoted. Only when I checked my email reservation confirmation did I see in tiny print that all prices were in USD. Didn't end up being a deal at all, what a ripoff. I could have gotten a better room elsewhere for the rate they charged me. Do yourself a favour and don't use such a shady company. Customer service is useless. NEVER again.

I went to check prices of hotels as I have used this site for booking rental cars in the past with success. This time, however, the site continued to input "false" dates--dates I had not been searching for. When I would hit the delete button nothing would happen. It kept returning to the "false dates". It gave me a screen that said in order to check the dates, I had to enter credit card info (yes, stupid I know, but it was late night). I thought that this was part of the membership to have it on file. But I discovered a few days later, a hotel room had been booked for the "false dates"--I had not wanted to book the hotel, I just wanted to check rates.

Priceline has the worst customer service in the industry. The staff are trained to apologize for all the inconveniences that have been caused by Priceline not keeping its end of the promise, however they are also trained to give you the runaround and not address any of the up issues you are facing because you booked with Priceline. Their claims of matching lower prices are false.

I booked a suite in Vegas on Priceline.com. Before I submitted my payment I made sure all the room info was right. When I got my receipt it had booked me a standard room... not what the site showed me. I called customer service explaining what happened. They said the room that showed on their site was no longer available... but to this day that exact room is still showing. I feel that it's false advertisement. They said it shouldn't be showing on the website but it's still there. I was in tears I booked that one bedroom suite for my wedding... and my bridal party all had to cancel their reservations... total mess!!! And they did nothing to make it right!!! Horrible. I will never use this site ever again!! My point is that my payment should of never went through for a room I didn't book... if the room wasn't available. What right does that site have to decide to pick a room I didn't order and then give me a standard room for the price of a suite... straight scam!

Traveling through Pittsburgh with children and booked a room via Priceline in Monroeville, Pa. After traveling to the hotel my family and I were turned away due to overbooking. So I received a call from Jeff from the Philippines and assured me everything will be ok. While speaking to Jeff we are on the side of the road after midnight. Jeff insisted that I travel about an hour in the opposite direction for a 2.5 star hotel with breakfast and indoor pool and don't forget free parking and free internet. I explained to Jeff all I need is a safe place for my children and I to go. Jeff's view it was more important to find a hotel with free amenities rather than being safe.

I booked a hotel with Priceline 30 days before the stay. The day of the stay, I went to their site to confirm my reservation. I discovered that the hotel was now $60 (3 night stay) lower on Priceline. Same room and hotel. Only $20 a night less, so I called them and they told me the guarantee was only for 48 hours after I booked the reservation. I could have cancelled if I had been suspicious and checked the rate a few days ago. I cancelled the reservation too late losing $60 in the process. I booked a better hotel with a different travel site for the same price I booked with Priceline. So the $60 was the cost of my upgrade. First time customer with Priceline and last. They made no accommodations and stuck to the rules. They got $60 out of me for nothing (reservation cancellation fee). The original hotel lost a customer. Glad it was my first booking so it wasn't like we walked away from a long time relationship.

I booked a hotel, they took my payment, then told me the hotel was sold out. So I found a different deal & booked a different hotel, same thing they took my payment & said hotel is full. I tried to book my business trip on a different site & my card was declined. Priceline was holding my money for both the hotels!!! I tried every way to phone, no live person! I went online for help & explained I need that money badly for my business trip. They gave me the Priceline phone number, which is a robot named Katie. I'm desperately trying to get a very expensive payday loan to get my flight & hotel with because Priceline took my money & won't help me get it back!!! This is robbery!!! Shame shame on them, thieves. Be careful.

Used Priceline for the first time. Only after your price is accepted do you find out that you don't have a car in the airport... You have a shuttle to a no name... Sixt! It was supposed to be unchangeable etc. I called until I could speak to a manager to explain. This was my first time to use Priceline and I was bidding on cars INSIDE the airport. I have my elderly mom traveling with me for goodness sake! I was nice but expressed my deep disappointment. The kind lady manager cancelled my reservation for me since it did not expressly say that it could be a shuttle and because of my circumstances.

Priceline has investigated my complaint and refunded my money. I am satisfied that they do resolve complaints.

They mess up my booking and did not want to refund my money. After long argument several days later, they refunded my money, but they kept $ 100.00 of my money. Bunch of thieves and idiots. I will never, ever use their service again and I will tell all my family and friends how terrible service they provided!!!

I booked through Priceline online a Disney Hotel, the Disney Key West Resort, in Florida, for one night 21st Feb 2017. Arrived at the front desk of The Disney Old Key West, to be told they didn't have my reservation. Whilst I awaited to resolve this matter for 15 mins whilst the clerk went behind the closed door, my husband discovered outside that the amenities were under construction. We therefore, decided we would not stay, as the clerk suggested we would be bused to another Hotel to use their facilities. We told the clerk this was not acceptable for $812.96 for one night. We will therefore not stay since you said you didn't have the reservation we do not need to deal with cancellation. We also called to make sure it was cancelled, after departing, The Disney operator responded that she could also not see my reservation and therefore it probably hadn't been booked properly. But, she said, if you have any problems please call back.

I booked a 2.5 star, or better, hotel in Chandler, AZ area based on their published criteria for 2.5 star hotels. This was one of their express deals, and subsequently non-refundable. However, I trusted that the hotel would at least match their criteria set. Upon receiving the hotel notification, I immediately checked the reviews and this hotel was barely even a 2 star, closer to 1+ star rating. I called customer service and asked to escalate the issue 2 times. Each time I received the same scripted answers and they were not willing to refund or credit me at all. I ended up having to stop payment, costing me more and putting a lock on my PayPal account. I am STILL trying to get a resolution to this issue.

We booked 2 hotel rooms through Priceline. We used the filters to include breakfast as part of our reservation. Weeks later when we checked reservation we noticed that Priceline had used Agoda to book our hotel, but without the breakfast... After a long runaround, Agoda stated nothing they could do, since it Priceline res.. Long story short, we did not get what we were promised! Buyer beware!

So, first I called to cancel my room reservation. Was told 'the hotel won't do it'. So I called the hotel and they cancelled the reservation. Call Priceline back... 4 phone calls later and a lot of lying on Priceline part and they magically get 'the hotel to give a one time partial refund'. I'm waiting to see if they honor the 'partial refund'. I will never use priceline again, I wanted to share my story hopefully warn someone away from get ripped off.

When booking on Priceline.com be careful you are not inadvertently switched over to Hotel Planner. That site has different booking policies than Priceline. When I tried to modify a reservation I thought I had made on Priceline, I discovered I was not allowed to change or modify reservation but that I needed to cancel (incurring a $25 charge) and then I had to rebook (by then the cost had gone up another $20) because my reservation was actually with Hotel Planner.

I recently booked a hotel through Priceline.com. I had been using other sites and overlooked currency used by Priceline.com. Within "One hour" I realized, I had paid in U.S currency. I then cancelled the booking. When I received my Visa statement, the fee statement charges and refunded difference, was $ 15.42. I realize that I must be aware of currency pricing, however most sites post final payment statements with the CAD// US// UK// "clearly" on statement prior to hitting the purchase button. "NOT" PRICELINE. Buyer beware, but please Priceline "Be Clear".

I give Priceline zero stars. Everything they stated in my package got screwed up. I called them while I was away and ask to speak with their supervisor. I spoke with three different supervisors and of course they're overseas in Philippines. They basically told me that when you book with them they can't guarantee anything. That it is just an estimate and that things can change. I am so tired of dealing with people outside of the USA. Nothing ever gets done and they don't agree with you at all. You will never receive any type of credit with them at all. I urge don't use this company. You will get scammed.

As previous customers of this site have found out... I, a Canadian customer... booked a Canadian hotel in a Canadian city and was shocked to find out I got billed in American funds. Don't even waste your time calling the "customer service" they are 100 percent useless! Tried to use the guarantee lowest price match... Useless... Tried to cancel the reservation since it was over six months away but no luck there! Run as far away from this booking site as you can get!

I total booked six trips with PRICELINE for the past few years, never did changed or request update my personal info in their system. I was satisfied with their service, but I don't know why, they made mistake with my name for the last trip, caused me can't check in. Have to bought another one round trip international ticket at the airport, that was the only choice I can had even after contacted PRICELINE Customer service asking for help. The worst thing is; after I complained, they did changed my name in their system as same as what kind of mistake they made, deleted my trip histories, but they can't delete anything from my previous emails. I have all the itinerary received from PRICELINE for the past few years, but you can't find any info with ticket # on their website. I just feel like somebody trying to make more mistakes cover previous, with absolutely no refund and no "sorry". PEOPLE! Please beware!

Company misrepresented the amount of hotel I booked. After placing booking they added fees, charges and taxes to the total. They have been completely unhelpful in my attempts to resolve. Use a more reputable booking company.