Priceline Reviews

I booked a cruise line about 1 month ago through Priceline.com. I found the price is lower about $100 than that of 1 month ago. So I called to the customer service for the refund due to their best price guarantee. The customer service told me she cannot afford me the refund. Due to that she was told this is the best deal from the carnival.com. I do not know the meaning of this best price guarantee. The Priceline.com can restrict its clause as it wishes. This is the big company! I will never book anything from the Priceline.com.

Worst experience ever. I called to book a hotel as I was driving. The agent steered me to a different hotel, telling me that I didn't want to stay there, and the room wasn't available anyway (not true) then transferred me to a 'better' hotel, then at the end of the conversation added a $18 service fee and told me it was nonrefundable. This agent must have received a commission. The hotel was empty and far from everything, there were 3 people in the entire hotel, and it was new in 1970, I called customer service and was told there was nothing they could do, it was nonrefundable, and that they would "escalate" the claim but no one would ever contact me. They allowed an agent to line their pocket and offered no customer service options. Never again.

My husband and I will NEVER use Priceline.com again. When I originally went online searching for a rental car for our vacation, I priced out many options. On one site, I think it was Expedia, Priceline information stated the lowest fare for what I was looking for; a midsize auto with unlimited miles. It showed no other information and stated I would have to click through to get more information. I did. I entered my dates of arrival and departure flights from MKE to RSW and back. I entered the times we would pick up/drop off based on our flights. I entered the car size we needed. It again stated a good price (the best I had seen so far in my search for the past several days) so I ended up purchasing and found out it was through Avis. I was very pleased so far.

I do not recommend this website. False information and worst customer service I have ever seen: You contacted the customer service by email. They asked you to call another CS who, is unable to solve any problem, asked you to contact the first one who asks you again to call another number phone. False information on the website and worst service I have ever seen!

As others have mentioned, if I could rate this company less than 0, I would. I recently booked a two people air and hotel trip through Booking.com. I always purchase trip insurance, especially for an expensive trip like this. I thought the website will prompt me to add insurance at the end. But it did not. It also did not give me a bundle discount, even though I used the "Package" function. Expedia has the exact trip for $120 less.

Have always booked with Expedia in the past. Tried Priceline. Never again. First, they cancelled half of a round-trip I booked months in advance, no compensation, to a completely different day on which I could not travel, so had to pay more to re-book with another airline. Customer service at Priceline just said "too bad" that it cost me hundreds more to re-book months later. Then trying to select a seat, and trying to check in for the Priceline flights was a pain, no confirmation numbers, no seat selection, no check in online, crappy service!!! Could not do any of it online. Have to wait to check in at the airport. Never had this with Expedia. Don't book with Priceline. Terrible.

On Saturday December 30, 2017 I booked an express deal on Priceline website. Advertised at $50.00 after 44% discount. Hotel will be SIMILAR to Comfort Inn, La Quinta or Best Western therefore a $94.00 hotel at nearly half off. Got a confirmation email for the Rodeway Inn in Fort Pierce, Florida a $60.00 hotel and not comparable to the similar hotels listed.

We were scheduled for two nights at Depoe Bay, arriving 12/26/2017 and departing 12/28/2017. We received two emails, one from Priceline and one from booking.com stating these dates and charging for two nights as they should. Then, we show up at the inn and they aren't expecting us. Why? Booking.com has gone and dropped one of the two dates (the date we arrived). I have asked them why they did this and have received no response. I contacted Priceline and I'm getting "Oh, it's our partner company - we can't help you." Pathetic reasoning and I will follow the advice of a person dealing with the issue "don't use them - use TripAdvisor".

I called Country Inn and Suites 800 number to make a reservation and got connected to Travel Marvelz in Guatemala part of Priceline and asked for the best price and was given $115 and after tax and? $143.75. I later went online to the hotel's website to get directions and saw a price of $86 and then called and was told to call Priceline direct who told me to call Travel Marvelz direct who stated they couldn't cancel or give me a lower price because Priceline wouldn't agree. Priceline states the lowest price will be given, I asked for the lowest price and did not get it and they didn't know what the extra $7.99 tacked on was for after the $20.76 tax. I am very disappointed with Priceline which I have used before but will never use again.

As others have mentioned, if I could rate this company less than 0, I would. I recently booked a hotel through Priceline.com. Within one minute of booking the reservation I found out some information that caused me to change my trip plans. Most of the time when you book a hotel room, if you cancel more than 24 hours prior to your stay there is no charge. Not with Priceline. I immediately went back in to Cancel my reservation and found out that there would be a charge, equal to half of my original booking amount for cancelling it, because their policy is 48 hours prior to check in. In contacting Priceline their basic and only response is, "...it was in the contract...", "...you should have read the contract...", "Our hands are tied", and more to the same effect. There is no attempt to work out anything. I know I should have read the contract closer, but it is really their attitude; they do not care. I will never do business with this company again.

Over a month ago I booked a hotel reservation through Priceline.com. I was really surprised when they asked me to pay for the room then. I have never paid that far in advanced, I've always paid when I checked out of the hotel. I paid for the room, however upon checking out at the hotel it took me an hour to check out! The front desk clerk told me that the credit card had been declined. The credit card number she told me was not mine but the 3rd party that Priceline uses to do their transactions. After getting disconnected 3x from Priceline, we finally were able to get them to give the desk clerk the needed information to complete the checkout process. I was very upset that it costed me an hour of time! I DO NOT RECOMMEND USING PRICELINE FOR BOOKING HOTEL ROOMS! You would be better off calling the hotel DIRECT!

My wife booked the reservation. She did the flight and car rental package. She can no longer make the trip. I understand the plane ticket is non-refundable but I didn't think there would be an issue with changing the name on the car rental to my name. Well...that seems to be impossible. Because we did the package deal they are unable to put my name on the rental! What!!! Unbelievable. So that is more money wasted because we chose the package deal. What a great deal?! We will never use Priceline again and I will certainly be telling my friends and family to not use them either.

One of worst experiences in booking the ticket and hands down the worst customer care representatives. I booked a ticket for $970 through Air Canada via Toronto. Throughout the entire booking process there was absolutely no mention of a transit visa. I had to cancel the booking (luckily a friend notified me of this). The customer care representatives tell me it is my responsibility to understand that Toronto Pearson needs a transit visa and nothing will be done. I feel cheated because I was kept in the dark throughout the booking process about a transit visa. Never book your tickets with Priceline. One of the worst travel portals to do so.

I wanted to change a flight date and agreed to pay the outrageous but well stated $200 change fee. Also added on without previous telephone explanation was a $30 fee. I cancelled a $465 fare and replaced it with a fare about $20 cheaper that I found at the carrier's website (as instructed). I assume I can change for a grand total of $200 plus $30 minus $20. Nope. They told me that there are different fare rates for rescheduling a ticket. This particular flight would be on the $1500 range. Outrageous. Needless to say I made the smarter financial decision to pay outright for the $444 dollar flight and write off the $464.

If I could give zero stars, I would. My account and CC were compromised. I contacted Priceline and the Hotel that was booked. Neither would give me confirmation or a signature page where I booked a room nine hours from my home. I spoke with 3 different agents and none would listen and would talk over me while I was trying to explain. I had proof from my bank that my CC had been stolen and that they had blocked the card. Priceline also showed where the reservation was declined eight times with different cards. HORRIBLE HORRIBLE HORRIBLE. I would never use Priceline nor would I recommend them to anyone!!!

I purchased an express deal, when I found out what hotel I was receiving I read some reviews that stated that the hotel charged for parking. I contacted Priceline. Was told that I would receive a phone call within 3 days. 5 days later still no call. I called Priceline. No apologies for not calling me just rude ignorant people. I was told that they do not guarantee free parking and that losing me as a customer would be worth the 24.00 (parking fee). I am now done with Priceline.

Buyer beware... live and learn. I just signed up for @priceline.com today. I booked first hotel using my membership to go visit my grandson for Christmas for a two night stay. I used the Priceline “express deal”. I entered that we had three adults, one pet in the search criteria. The search generated the lowest price but didn’t state anything about the additional person or dog. The details do not make it understood that your full detailed criteria that you enter (because they provide the criteria questions) is not a consideration when making the bid. You are not able to see all the final details until after you pay. This is a nonrefundable purchase. So there is no cancellation ability.

Priceline (priceline.com) comparison is misleading. If the hotel's official site lists price $100.00 (including tax and fee), Priceline's price is $80.00. It claims that its deal saves $20.00, but Priceline has additional fee $20.00. To be honest, you have to compare what the customer pays from the pocket. It is a dishonest behavior.

Booked 4 night stay on Priceline, for 1 room, double occupancy. Went to Hotel website and found a general public rate for $28 less per night. Priceline said they would not match price because price was not offered to the general public, it was absolutely offered to the general public. It was on a direct Westin website! Priceline will find all loopholes they can not to live up to their "Priceline Guarantee". First and last time I will ever use them. Please call or visit hotel sites directly.

Priceline's online system stated to me that "Oops something happened. Please try again." In which I tried my booking again. Got the same message. Backed all the way out the system. Then tried again. Got a message, "this appears to be a duplicate booking." I got to check my email and see two different confirmations. I call Priceline to rectify the booking situation, they refuse to refund me. Even though it was their system that did it. I had no idea the confirmations went through until I checked my email. I am now on the hook for two rooms. I only needed one. I am a single mother and they just fleeced me.

Due to the recent Hurricanes I am unable to travel. They will not issue a refund to me due to extenuating circumstance. I WILL NEVER EVER EVER USE THIS TERRIBLE UNETHICAL COMPANY AGAIN! PRICELINE HAS OFFICIALLY LOST A CUSTOMER!

Travel agencies are like hit or miss. If everything goes smoothly, then you won't even notice any issues. If it does not then you are screwed. They swapped birth dates of the passengers and declined to accept the fault of their website. Never again. Priceline sucks.

I recently booked with Priceline, as an express deal. That was one of the worst hotels I have ever stayed in!!! I’m not sure who does their star rating, but that was in no way, shape or form a four-star hotel. I am deeply disappointed. It was dirty, smelled of pot among other smells on our non-smoking floor. And to top it off, the power went off twice for a consider amount of time and we were unable to use the elevator! It was such an awful experience!! I have emailed Priceline twice to hear what they had to say about the matter and they will not get back to me. Disgusted and disappointed!!

As usual, Priceline is unwilling to cancel or help change a reservation when the price drops significantly. Worst service experience again. We will never use this company in the future. Tried to give them one more chance, and as in the past, they do nothing but disappoint. I’d recommend any other company before them.

They scammed me in thinking I was booking a 4.5 star hotel but actually got a horrifying small shack in the middle of nowhere hotel. When I called to cancel they denied my request after speaking to 3 managers so I had to dispute it through my credit card.

If I could give negative stars, I would. Priceline advertises a Best Price Guarantee, but will not even honor that. Once you contact them with screenshots or proof of the best price on another site, they take a day to do their own verification and search (by which time, of course the other price has risen). Then they try to say that the price isn't lower. I even experienced a situation where a customer service rep found a lower price, agreed to refund me $22, but still they will not honor it. Such a bad company. I will never use them again.

Priceline definitely participates in false advertising. They advertise one price and then add in a "hotel fee". I understand taxes. But when the "hotel fee" adds 20 dollars to the nightly stay that's ridiculous! Just advertise the real price of the room with the fee added! Never use Priceline again!

I booked a hotel with Priceline in November 2017. When we received our receipt from the hotel it was $43.10 less than what Priceline booked us as. I thought they would adjust accordingly however they did not and when I contacted them told me the hotel front desk made an error and shouldn't have showed me that price.

When I tried to cancel a hotel reservation for which I was charged $320.16 I was told that the reservation is nonrefundable because I "chose" that condition for the rate I paid. I don't know where the nonrefundable condition was to be found but I didn't see it. Even though I tried to cancel 12 days before the reservation, Priceline would not refund ANY, much less all I had paid. I tried to get a refund from the hotel but was told they don't refund because they don't get the money until Priceline sends it to them. So Priceline is now $3201.16 richer without having given ANYthing of value. I'll never use Priceline again.

The cs reps and supervisors are awful. Worst customer experience. Bought a flight ticket online and next day their price was lower on the website but they were just coming with million excuses to not match the price. Definitely not going to use them in future.

I have used Priceline for years but this week they have misrepresented the express deals twice costing me an additional $30 in fees. The first hotel policies were vague so I let this $18 parking fee slide. The hotel I booked tonight clearly stated free parking but I was still charged a parking fee. After contacting Priceline they said there was nothing they could do so I told them to close my account. I will never use them again.

I tried to book a flight from them and they offered a $100 reward if you sign up for their rewards Visa card. Once I was approved for the Visa and submitted my payment, the flight got lost in their system and there were no way for me to look for it. I couldn't even book for the same flight because it was gone from their system, and I also lost my $100 reward from signing up for their card. I contacted customer service and all they did was copy and pasted their policies to me, which made it seems like I was just talking to a robot and they couldn't even help me look up on my lost flight. Please do not use their service.

Made a hotel reservation with them with airport shuttle and everything. Got to call the hotel and was told there is no shuttle at my arrival so I should contact Priceline where I purchased my ticket. Priceline told me that shuttle and other amenities are at the hotel discretion that they cannot do anything. Totally screwing people up. Wondering why that isn't added to their website during booking.

When you purchase through Priceline, you will not get the best deal and once your purchase has cleared, you cannot get a refund or credit without paying high fees to do so, even if the company you are actually getting services or product from hasn't been paid yet. Read the fine print. I am so done with Priceline, I am ready to cancel this credit card. Please spread so people can boycott Priceline and make them drop their fees and cancel their (non) practices. They don't break down their fees you are paying. They are very deceitful about what they are doing until the purchase has gone through.

I purchased tickets through Priceline.com for flights for two people on 12/1/17 through 12/3/17. This couple was interviewing for a position at our church and we confirmed with them repeatedly about dates, flight times, airport to fly out of, etc. We made the ticket purchase on 11/16/17. On 11/22/17 they emailed to say they have taken another position and will not be flying to Charlotte on 12/1/17 to be interviewed. I called Priceline.com to find out if I could get a credit for a different flight at a different time or be refunded. I'm being told that we purchased restrictive tickets so we can't get a refund or make any changes. Our only option is to use the tickets, but we can't force anyone to get on a plane when they don't want to do so or we cancel the reservation with zero refund.

I booked a flight on Priceline, I kept getting an error message telling me there was an issue w/ the names for the booking of the tickets. After reviewing them they were correct. Finally it completed my order. I got an email confirming my flight. Then a few days later I received a phone call telling me to contact them due to an issue w/ my reservations. Apparently the system booked my flight 3 times and changed my account 3 times! This overdrew my account costing me fees! After almost 3 hours on the phone w/ them they reimbursed my ticket fee but not my overdraft fees OR the extra $12.00 fee for Priceline! And I have to wait a week to get my money back. Meanwhile how am I supposed to feed my family or get to work. They have all of my money! This is horrible customer service. Needless to say I will never use Priceline again and I'm telling everyone I know! Buyer beware!!

I did a Priceline Express Deal where I was promised a 3-star hotel in the Anaheim Area. They gave me the list of names of 3-star hotels in that area and I ended up at a motel, the Ramada Maingate North Anaheim. Now, I did not have ANY problems at the Ramada Maingate North, however, it is not a 3-star hotel by any means. It's a very clean, friendly, 2-2.5-star Motel. They can say it's their amenities, but the business center at the Ramada consisted of a printer and a computer screen sitting in the lobby. I mean that's really stretch... There needs to be a way to be issued a partial refund for customers who didn't get what they were promised.

On Friday, November 17 2017 at 5:00 PM I flew from John F Kennedy Intl Airport (JFK) to King Khalid Intl Airport (RUH) where there was a layover for 3hr 10m for a connecting flight to Dubai Intl Airport (DXB). Coming back from Dubai Intl Airport (DXB) is where the problem arose. When coming back on Nov 25 2017 I was told I am not allowed to board the flight because I do not have a visa for Saudi Arabia. When going on Nov 17 2017 from JFK there was no problem and I had a layover in Saudi Arabia and I was able to reach Dubai successfully. I had looked up the travel requirements and it said that when you are in Saudi Arabia for less than 12 hours there is no visa required. They did not let my husband and I board the flight and we were quarantined into a room.

I had a reservation for a car rental at Budget-Rent a Car that I booked and paid for through Priceline. The day before our trip we needed to change our flight to arrive at 9am instead of 3pm. I called Priceline to have my car rental reservation adjusted for an earlier pickup time and the first customer service representative told me to call Budget to handle the matter. After reaching a representative at Budget I was told all changes must be made thru Priceline. So after calling Priceline back again the only answer I could get was that I could pick my car up early, IF IT WAS AVAILABLE.

I recently used the Name Your Price option to make a hotel reservation. The outcome was a non-refundable cost that was 50% higher than what I had bid!! The Priceline site will show you the expected cost for a hotel - hotel fees and taxes (I used this to determine my maximum offer). They require you to specify your "minimum" hotel stars. When they match your bid they DO NOT include resort fees AND they will go to higher star levels as they desire without consideration of full costs to you. They matched my offer at a level 50% higher than what I had expected. No opportunity to reject higher cost!!! The only remedy their customer service offered was to cancel and take a full loss on the charges made. VERY DISHONEST in my opinion.

I now can't fly, costs me $450! DON'T BOOK! - By accident, I put my married name on the booking for a ticket to Europe and when I realized I called to change name. Usually a fee is charged to rename. Only option according to Barbara (a Philippine-based rep?), was to rebook at an additional $2k! She clearly stated this was the airline policy and she had spoken to them. Airline told both me and my daughter during 2 separate calls that Priceline calls the shots, they have to request the change. THEY LIE SO DON'T BOOK WITH THEM! I have recorded the conversation with Priceline and will take legal action.

Thursday, November 16: Arrived at SeaTac around 3:30 pm for a 5:25 pm flight to Paris by way of London for our honeymoon. As we approached the Virgin Atlantic counter, we were greeted by the agent behind the desk. She said, "Heading to London?" She told me to set our bags on the scale, and as I was doing so, she was looking at our passports. Our full plan was to go to London for a short layover, then to Paris for the weekend, then back to London by train for a couple of days before a week and a half in Scotland. That was the trip.

I recently went on Priceline.com to book a hotel for a great price. I went through the process of purchasing the hotel as normal and when I saw what hotel it was I was horrified. My brother died in this hotel on Oct 6th 2017 and when I saw what hotel it was I immediately called to try and change the hotel. I wasn't even asking for a refund just to change my hotel. And I was basically told that it didn't matter that my bro has passed in that very hotel. There was nothing anyone could do to help me. I have used Priceline for over 8 years and I have never been treated so poorly! Wish I didn't have to give a star rating because it would definitely be 0.

I used Priceline to create a vacation package to Florida. We wanted airfare, hotel and rental car. Our package date was suppose to be from 11/10 - 11/15. At first we were very happy with the package we got until I got an email from Priceline telling me my hotel and rental car dates were for 11/10 but our plane tickets were for 11/13. When I called Priceline they could care less. I told them I don’t understand how you could give us a vacation package starting on 11/10 but the plane tickets for 11/13. They wanted to charge us 879$ to get us on the flight we were originally suppose to be on. So then we asked if we could move the hotel dates up and they said no. How do you create a package for someone with the hotel dates early than the flight date.

My husband and I had booked a flight to Paris through Priceline. The itinerary they gave us in the latest email they sent listed “British Airways operated by SkyWest and American EAGLE.” At Hartsfield-Jackson Airport in Atlanta, GA, THERE IS NO AMERICAN EAGLE ticket counter. We rushed back and forth from the domestic terminal to the international terminal and back to the domestic terminal again and again to try to figure out where we were supposed to be. Nowhere in the emailed itinerary did it say “American Airlines.”

Booked through Priceline. They changed our flight forcing an overnight stay in another country forcing us to lose money on hotels and days at our destination. We came to the airport to check in, it’s now been two hours and we missed our flight because Priceline messed up our bookings. The manager of the airline is still on the phone trying to get us on... Never ever no matter what the price is, use Priceline. They ruin your trip. It’s just not worth any price.

I was using Priceline to book a cheap flight to New York. The only reason they didn't get 1 star is because the prices are actually quite reasonable in terms of deals. THAT SAID, I went to click a flight that said AM departure, PM return - is asked me log in for an added 5% discount, so why not. A pop up box for login appears, I log in, the box disappears and I am on what appears to the be same page with the AM-PM flight. I click the button and go through the entire process, only to find out AFTER I processed payment that the flight had switched at log in to an AM-AM flight, so I now have a 6 am return flight.

I always select the express deals through Priceline, which guarantees a swimming pool. THEY GAVE ME A HOTEL WITH AN OUTDOOR POOL. It's NOVEMBER! They then proceeded to use a condescending and extremely rude tone with me when I asked them to change my reservation. I've been booking with them for years, but NEVER AGAIN will I deal with these CONS!

Even though I tried to cancel a Priceline rental car reservation 7 days prior to my trip they won't even listen. Stating the fine print trick used by the company that it is set in stone. Awful business culture and customer support.

I’m a two time Iraqi war Veteran. First tour to Iraq was 15 months and the second for 12 months. The purpose of my call to Priceline customer service was to try and spend the first Veterans Day with a family member that was newly graduated from Air Force basic training. I spoke the customer service representative and informed them of my situation. I spoke with a SENIOR employee who was hard to heard who explained to me the situation. This employee however was hard to heard so I ended up asking to speak to her manager to better explain the situation.

I tried booking a car from one of their teaser deals to find out they were not telling the truth. Their search engine sucks. I ended up calling Enterprise Direct and booking a car. Now when I go on to the internet from my phone or computer car rentals popping up everywhere. I will never go thru them again. Also too bad stock went down 265$ in one day today. Looks like I am not the only one upset.

After talking to customer service for 40 minutes and repeatedly walking through the "Guaranteed amenities" filter system on the Name Your Price System they would not relent in saying they are not guaranteed... Hilariously false advertising that cost me most of my night on a business trip to make up for. Basically the WIFI amenity showed up as guaranteed for the region I chose but they matched me with a facility that didn't have WIFI, so I had to drive around finding somewhere that did in order to send time sensitive materials after working all day.

So I booked a deal (so I thought) On Priceline.com. It was a express deal where they guarantee 4 star rating a hotel equal to some great hotel brands. So once you book it your email tells you where you are booked. So I was super excited and I started researching the hotel. Major fail!!! So Priceline's own customers wrote very poor recent reviews in 2017 - including bed bugs!!!, mold in rooms, damp smell in lobby, smelly carpet in the room, bug/spider bites, etc. I researched other websites such as Yelp, hotels.com, Expedia and Orbit. The website reviews from those websites also supported the same reviews. So in 2017 if you were to take current year reviews the hotel would definitely not be a 4 Star. Bed bugs??? Spider bites??? Mold? Hello! So I think Priceline is huge right? So they must have awesome support like Shutterfly or Groupon right? Wrong!

Booked 3 nights for a conference in Wichita KS. I was traveling all the way from CA. My car was having issues and I could not make my reservation. I called over 24 hours in advance to cancel but their policy stated that I needed 48 hours to cancel? I called the hotel and they said... "Say goodbye to your money" because they do not refund. She told me I should never go through Priceline and she said if I would've booked directly they could've canceled. No problem. But with Priceline... You better cancel way in advance or they literally STEAL your money. I do not understand how this policy is legal under US law. I received no room... Could NOT get refund or talk to ANYONE who spoke English or could help me receive my money back.

I made a reservation for a hotel for $213.00 only to be charged $246.00. Priceline.com repeatedly stated that they had only charged my credit card for the lower amount. After talking to a supervisor, he stated that my only recourse was to submit proof of the charges via email for a credit. I then telephoned my bank and the bank indicated that Priceline.com did charge my card for the $246.00. The additional fee was a 15% charge for hotel incidentals and would be credited back to my credit card after the hotel stay. There was NO separate charge from the hotel; the additional 15% was charged under Priceline.com, so Priceline.com did charge my card for the higher amount.

Booked a hotel room through Priceline and when I arrived, there was no reservation! Also with no help to correct the problem even though I had a confirmation number. I was told it was a system mistake. Save yourself and do not book through these companies.

I made an airline reservation and received a confirmation number for both Priceline and the airline. Now all of a sudden my reservation has disappeared from My Trips in the app. I received no email and no notification that my trip was cancelled until a full day later, after I had already made other travel arrangements. Had I not checked back in on the reservation, I would not have even known that my reservation had mysteriously disappeared. I called the airline and they were able to look up my reservation but did not show any tickets.

I have searched Priceline for hotels, flights and rental cars a number of times over the last few months. I generally receive an email offering lower prices than I was able to find. When I click on the link to these prices they are not available. Higher prices, usually the same prices I originally found are displayed. I find this misleading, disappointing and unacceptable and have decided to use other sites. I tried to bring this situation to Priceline through their online chat channel, received acknowledgement then silence -- no response to my comments and questions. I am not convinced that a human being was on the other end of the chat. If you offered a negative star rating I would give Priceline the maximum negative number of stars.

Please never use Priceline... They say they will match 100% difference if you find a lower price but will not do so. I booked a hotel room through them and shortly after saw it on their own website for $21 less. Immediately e-mailed with no response. Then phoned in the evening but was refused any reimbursement even though I could still find the same room for same dates at a lower price. Total crooks. They tried to say it was American dollars even though I made sure at the time I was on the phone with them that it was Canadian pricing.

I booked these great tickets online which were definitely cheaper than through the airline, I found the reason they can offer them so much lower is because they buy them in bulk so they pass on the savings to us. Well it’s obviously a sham how can the same website offer the tickets and then not fulfill the ticket request? They don't charge you but now they have your credit card info. I thought this company was supposed to be good? Later on the ticket was offered again at a higher price. I didn't buy them. Two minutes later the price dropped back to what it was. So I tried again. I've done this four times now and I’m really irritated. They keep canceling saying ticket request was not fulfilled due to airline system failure.

Wow, I can't even rate this a 0 star. We didn't even stay with our reservation when we booked with Priceline. I decided to use their express deal based on the rating of 3 stars or more. I was purposely trying to avoid this hotel based on recent reviews. What did Priceline give me, this hotel. Mind you its a non-refundable, non-transferable hotel. Basically a we will give you this deal but even if you die, you're out this money. If you look at the previous activity at this hotel you will see why we didn't even attempt to come here. Pubic hair in the sheets and bathroom. Stained carpets, outdated furniture. Prostitution in the parking lot, doors that don't lock or broken. Heavily used cleaning chemicals. Even a guest died there recently. The list goes on.

Booked a flight and wanted to move it up a few hours. I was even willing to pay whatever fee applied. I was told you can't change ticket times under any circumstances. I will never use Priceline again and also will make sure my entire company doesn't as well.

Representatives do not speak English fluently, Transferred 6 different times and disconnected once. My trip is 15 days away and would not help me resolve my issue. Package deals are not transparent enough to inform the consumer on cancellation or itinerary change policies. I am beyond angry and frustrated, as well as very disappointed with the situation. Will not be using Priceline again.

Up by 8 dollars. There's no explanation in the taxes and fees (summary), just the total taxes and fees. My original bid was 22 dollars a day, the total price would have been 65. I accepted to increase the price by 4 dollars a day, you'd think the total price would be 73. Where do they get this 88 dollar crap?

I recently made a reservation through Priceline for a Milwaukee hotel. The published rate was $52. I booked it but never received a confirmation with the price details. I charged it to PayPal. I just looked at my statement and they charged me $198 for a room that I thought was going to be $156. Not only was the rate different, but the tax and fees added up to nearly $40 more. I called them and they claim they sent a confirmation, but I have search all emails and trash. They did not. SCAM!!!

I booked a hotel for 4 nights. When I got to the hotel they stated they had cancelled my reservation with Priceline and told them to rebook me, which clearly didn't happen. They had extra room so was able to reinstate my reservation but they only had 2 nights on file, when I had booked 4. I spent one hour on the phone with Priceline and was rebooked into a nearby hotel however they could not provide me a confirmation number because an "affiliate" company had booked the reservation. When I got to the second hotel, they had no record of payment so I could not check in. Now I got to spend another thirty minutes waiting on Priceline. They eventually resolved the problem but wasted so much of my time and caused A LOT of stress. I will never use again.

Made airline reservations with Priceline for my daughter and grandson to fly from Dallas to San Diego. Priceline website took my credit card info, showed the flight number and info, had me select seats, and gave me a confirmation number. When I still hadn't received a follow-up email from them a few days later, I tried calling "customer service". Entirely automated and no option to speak to a human. I then went on-line to the chat room, and was told they did not make the reservation, even though at the time of the believed reservation I printed out everything that looked like a confirmed reservation, and they gave me a confirmation ID number.

We booked a hotel 2 weeks in advance. Only criteria - pool. We promised our kids a night out with lots of time playing at the pool. We arrived at the hotel (3 star) and the manager informed us the pool has been out of service for a while, so no swimming. Major disappointment considering that's why we were there. Manager said to simply call Priceline and cancel stay. After an hour chatting with Priceline, I was able to have the night cancelled with no fees, but then what? I asked the Priceline agent if he would find us another place for the night (with a pool). Sorry, no luck there!! He told me to do it myself online. I informed him that prices had jumped quite a bit since we booked but he simply said he couldn't help.

There is a stove and fridge with no utensils, plates or anything? No batteries in remote. Room smells like pot! Would NEVER stay at Extended America again. I would like at least half my money back. 1/2 of $88.

We were quoted a price of 99.99 on the internet when I booked. When we checked in the clerk behind the desk said 84.99. I called Priceline to see why the difference and Megan said it was their price markup. Really??? I could have gotten a better deal had I called the hotel directly. So, save yourself some time and do not book with Priceline EVER!!!

I have been waiting for two days to hear back from Priceline regarding an issue I had with them over this past weekend. The hotel that I had originally booked informed us that the hotel will be closed on the DAY we were checking in. This was a family vacation and we drove over 7 hours to the location. After talking with Cindy at the relocation center for almost 2 hours. She was able to find us new rooms, but they were not as big as the rooms as we had originally booked. She told me that these were the biggest rooms this hotel had to offer (which I called and found out was NOT true), and then she made the second reservation we had incorrectly and told me that we had to pay at the time of check in that we will be reimbursed if I contact them with the receipt which I did on Monday, Oct. 9, 2017. After that I found out that we had additional fees that should have been part of our reservations for the hotel.

My family and I decided to take a weekend trip to San Diego for my husband and I's anniversary. Hotels that weekend were insanely expensive, so I decided to book a room using Priceline to save a few bucks. I normally go directly through hotels and not third party websites and after our experience I can see that was a good idea. We are a family of 4 and I booked a room with two beds for $190. When we arrived at the hotel, we were given a room with one king bed, which took up the entire room and did not leave room for an air mattress if we decided to go out and purchase one. We were told by the desk clerk that hotel did not offer cots and they were sold out of all their rooms.

I just found out that Priceline changed our itinerary so we leave tomorrow for our Caribbean trip rather than in 3 days (like we originally booked 6 months ago). That doesn't work for us, so after months of planning we are out our trip and no one seems to care at Priceline because apparently they can change flights within 7 days before or after.

I had to cancel a booking 5 days in advance of a reservation that I had made through Priceline. Not only had I never received a confirmation email, but when I went to cancel, they told me that it was non-refundable, despite the fact that it did not say that when I reserved online. I spoke with three separate agents who gave me the most generic responses and refused to listen to me. It was the worst experience I've ever had booking a hotel and I am an avid traveler. I advise to NEVER book from Priceline.

I booked an express deal with a "total cost" of $197.98. According to the booking page, this "total cost" includes the "room price", the "hotel fee", and "taxes and fees". The page also said that the "hotel fee" ($40) would be charged directly by the hotel at checkout. Instead of $40 at checkout, I was charged $45.60 at check-in, which brings the actual total cost to $203.58. I contacted Priceline and was told that the additional $5.60 would be taxes on the "hotel fee" and that they are not able to issue a refund. At no point during the booking process was I informed that "taxes and fees" does not include taxes on the "hotel fee".

I searched for and booked a hotel in the Bronx, NY and was presented with a hotel with no address or location. I realized after completing the booking that this hotel was in NJ. I immediately requested a cancellation within 2 minutes. I requested a refund, Priceline told me to deal with hotel. I called hotel, hotel said to deal with Priceline. Their customer service was a complete joke. If you want your peace of mind, use other agencies which are more honest, Priceline is a rip-off. You have been warned.

My husband and I had made a reservation months in advance for a trip to VA. We reserved a hotel through them and it was paid in full. A few weeks later (still well in advance of our scheduled trip) we had to make a change to our reservation by 1 day. So I called the hotel who told me that I had to call Priceline who made the reservation through (which is fine). So I call up Priceline who then tell me that it is impossible and against their policy to change a reservation. Or if we decided to cancel, we would NOT get ANY of our money back as it was again told to me that it was against their policy to do so regardless of how far out in advance it was.

I reached out Priceline customer service by Twitter and they helped me resolve this issue. They were able to effect a refund for me. I still have not received it yet but I am waiting a few days. The Twitter customer service support was very responsive and helpful.

I bought 2 tickets through Priceline and paid for trip protection. Plus, they were not express tickets. According to their website I should have been able to change flight days if I needed to. No such luck. They recommended that I cancel the flights with no refund, and purchase new flights for the days I needed, then file a claim to try to get reimbursed... with no guarantee. I do not recommend Priceline for any booking. Buyer beware! If you do choose to book with them and change your mind, or make a booking mistake, they will not compensate you.

I booked a hotel using PriceLine's Express deals in Marseille, France in the Old Port, train station and La Canebiere identified by Priceline. Priceline gave me a hotel that was not near any of these locations - the hotel was at least two kilometers from the Old Port and three kilometers from the train station. I called Priceline and they were rude, inflexible, refused to give me a hotel in the area I selected even though they admitted the hotel was not near any of these landmarks. Their justification was that the hotel was in the general area.

I made a reservation for a hotel on priceline.com after going through Trivago.com. My plans changes and Priceline refused to cancel my reservation and refund my money. I called their customer service and after being transferred to two different "supervisors" who were unable to help me, they then left me on hold for 18 minutes before disconnecting me. Additionally, they also refused to match a lower price that was found and completely ignored their lowest price guarantee.

This is to let everyone know how we got ripped off from Priceline Cruises. We booked a cruise for Priceline cruises and it was cancelled because of the hurricane Irma. We got an email stating that the it was canceled and that we would receive a full refund. We lost electric because of the hurricane and when we got the electric back a week later we got another email stating that they made a mistake on the last email they sent the saying it was cancelled and we would receive a full refund. When I contacted them they told me that it was Carnival Cruises and not them and that we were out of luck when trying to get our money back. Whatever you do please do not deal with Priceline for anything. They are a total rip-off.

I purchased an airplane ticket from D.C. to Oregon through my firm's website. Apparently my firm used Priceline as an agent to purchase the ticket on my behalf. Later that day, I decided to cancel my ticket because I found a better deal. I contacted the firm and was greeted by a machine. The machine was helpful in a sense that it was able to recognize my phone number, access my itinerary, and made the cancellation (or so I thought). The machine confirmed that it was able to cancel my ticket verbally.

This issue was resolved quickly after I wrote the review. They did everything they should to solve the problem. They changed the reservation date and offered best price.

I was booking a hotel room through Priceline when we decided to stay somewhere else. I was at the point in booking the room and paying for it, but I never completed the transaction. Priceline's web site would not let me back out or cancel the payment process, so I just did not complete it. I was sent e-mails by Priceline asking me to complete the transaction, but I did not because we changed our minds and wanted to stay somewhere else. Priceline sent me another e-mail again asking me to complete the transaction which I ignored.

If everything goes PERFECTLY with your booking and you have NO questions at all and don't need any assistance, Priceline.com is perfect. Otherwise, if you do need help, be prepared to only get assistance through their "help center" on their website. They have a chat feature, but it's stock answers and pretty much worthless. I asked a few questions to multiple reps and was advised: "It's best that you use the information immediately available to you on the website in the help center"... I started there, obviously. And then: "I do not have any access to that information" - followed by: "I understand that I was not able to provide you with the answers that you're looking for... however, there are no further options that would allow me to address your issue differently" and then DISCONNECTED.

I made hotel reservations for another state through PRICELINE. On June 1st, 2017, when I arrived at my out of state hotel, I walked in and it was filthy. The room was filled with spiders, stink bugs and webs. I even have photographic evidence. PRICELINE told me there was no way to email them or get the photos to them. For 3 months, I called PRICELINE to request a refund since I ended up not staying at the bug infested hotel. They gave me the runaround for months and told me they would need to get a hold of the hotel property. When I called the hotel property, they told me they could not refund my money that I would have to do it through PRICELINE.

I reserved and pre-paid for a car with Hertz through Priceline.com. Priceline charged $66. I get to the rental counter almost a week later to pick up my car (today) and was told that the insurance through Priceline was "worthless". I had to buy their lowest insurance which was $29.99/day. The insurance ended up costing me more than the actual car rental. I called Priceline and the customer service rep told me there was nothing she could do. I had the call escalated and the supervisor said that they could refund the $66 but nothing else. I explained that I had to pay TWICE what I was quoted for a rental car + insurance at the counter. Priceline acted unconcerned about this, even though I would have chosen a completely different method of travel had I known I'd need their full coverage and it's too late to switch to anything else. Thanks for nothing!

Due to the effects of Hurricane Irma, I missed my flight. Priceline was unwilling to assist in any way. No refund, not even a credit. No compassion. The last thing you need after 10 days, and still, dealing with the impact of a natural disaster.

Stop fooling customers and getting easy money, when you play that dirty game of greedy liars. You charging hidden fee with companies and none of you can have the liability to tell the true. Ticket price $250. Bags 2 of 23 kg, each $80. Total $410. For an initial ticket of 250. I will ask customers to avoid Priceline and TAP Portugal.

On July 23 I booked a hotel room through Priceline to stay in Beaufort, SC to have a small family reunion with my nephew and sister. My nephew informed me over week ago he had to go out of country for work and would not be able to attend. My sister was going to meet me but then Hurricane Irma happened and she lost everything at her house in Florida. Therefore no reunion. I contacted Priceline and told them the issue and they said "Not good enough reason, sorry." I am out $400. I have talked to 3 different customer service reps who I believe are NOT in the USA and now have my bank helping out. I have never used Priceline and WILL NEVER use them for anything in the future. Beware they are pure FRAUD!

I booked a room using express deals. After paying, I determined the hotel was closed due to storm damage. I am 2 days from arriving and Priceline will NOT refund or change this reservation! I was told there would be a resolution yesterday. Still nothing!

I called Priceline to complain about the hotel room that I booked with them. When we showed up at the hotel, the lobby smelled awful (like Indian food) but we went ahead and booked into the room. The room was at the end of the parking lot by the alley and it also smelled awful. We turned on the air and waited outside for it to clear out the smell, however it did not help with the smell. When we went back in to check the room we saw a roach crawling across the floor. I screamed and stepped on it. The room still smelled bad (like Indian food) and then we saw another roach. We proceeded back to the office and told the guy about the situation. The man did not go look at the room and did not ask me for any pictures of the roaches. He had another vacant room upstairs above the office and walked up there and opened the door. The room smelled even worse.

I rented a car thru Priceline.com. Due to circumstances beyond my control I had to cancel the car. I went online and canceled thru their chat and asked to be refunded my money back to my credit card. They refused to do so, due to "restrictions". Total was $245.00. I asked again for my money to be returned and again I was denied even though I was giving them 2 months notice from the time of rental. I said, I will file a dispute with my credit card and their response was "Thanks for the heads up, we will get the paperwork together and file right back ". I will never use Priceline.com. They are scammers!! It was my first time ever using them and it will be my last. BEWARE!!! DO NOT ENTER INTO ANY TYPE OF TRANSACTION WITH THEM!!

I booked a flight last night at 11:54 pm central time. Under EVERY flight listing it reads, "No risk! Book now and cancel online within 24 hours!" This is under every single flight, yet when I sent tonight to cancel at 10:30 it would not let me cancel so I began the online chat which sent me a phone number to call. I called and was placed on hold and told even though it's within my 24 hours the cancellation is on eastern time! I'm central time so it's really 23 hours or 22 hours I guess depending on where you live! BS. So after one hour ten minutes I'm told I can't cancel my flights! You just lost a good customer Priceline! I've book 2 4 flights and 6 hotel stays in one month. No more! Will never use you again!

Leaving the east coast of Florida due to hurricane Irma. After 1 1/2 hours of searching finally found a hotel in north central Florida. Booked for 3 days but wanted to add one more day. Called the hotel and was told that they had already been booked up for 3 days so we could not stay there. Of course Priceline had already charged my credit card.

On August 18th I flew down to Atlanta for a 4day 3night stay @ Homewood Suites 3405 Bobby Brown Pkwy. East Point GA. Now I have no complaints about the hotel because I recognize how life can throw unexpected obstacles at the most inopportune times and unfortunately this was one of them. The 1st night was Friday and everything was beautiful, even Saturday morning 19th of August was fine until there was a water main break. The entire hotel was left with no running water whatsoever.

On Priceline.com website was offered Fairfield Inn and Suites in Millville NJ for 1 standard room with king size bed for September 3 check in, check out Sept. 4. I chose this room choice, but when we checked in at 3:57 pm Sept 3 we were told king size bed wasn't included. PURELY FALSE ADVERTISING to get the unsuspecting public’s business!!

Booked a trip on Priceline for a hotel in Santa Barbara. When I called the hotel multiple times, they could not confirm the reservation. When I contacted Priceline to resolve, they were unable to do so. As a result, I tried to get a refund and my request was denied so I have no hotel room and no refund either.

I booked a hotel with Priceline over the phone. I arrived at the hotel after a 7 hour trip; found my reservation was cancelled by Priceline. Priceline staff had very poor customer service skills. It took several calls to get connected with a team leader. Word up do not book hotel reservations with this company. They are not dependable and rude. I was stuck 7 hours away from home with no place to go. I am currently reaching out to someone to assist me as I report my concerns. No luck so far! Do not use Priceline!!!

The Priceline policy is "too bad for you we already have your money." I am traveling halfway across the country to see a sick elderly family member who just passed before I could get there and they are shipping the body back to my state for the funeral. So I tried to cancel and they have a no refund policy and they tried to blame it on the hotel (However I called the hotel and this is not the case. Also note other sites like Hotels.com and Expedia do refund your money for the same hotel.) so I'm just straight up out of $340 because Priceline refuses to see that plans change.

I booked a hotel room for 4 nights at Country Inn & Suites in Vadnais MN. I thought I was booking directly with the hotel but unfortunately I was booked through Priceline. Priceline charged me $691. The receipt from the hotel for the same 4 nights was $533. I contacted Priceline and was informed that the $691 was based on the "special" rate that they get from the hotel SPECIAL RATE??? Cost $158 more. Can't even book directly with hotels anymore??? Priceline is a rip off. They advertise best prices and charge a premium rate. BEWARE DO NOT USE PRICELINE.

I rented a car from Priceline.com. They gave me a rate of $168.31. I got the car, used it for 2 days, the exact time we agreed to. When I returned the car Avis changed me $19.03. They said it was for taxes that Priceline did not include on their bill. I did show the contract to Avis that Priceline did charge for taxes and they said yes but not all the taxes. Avis said I have to speak to Priceline to correct this. Priceline said not my problem go back to Avis. Both companies will not help. I would not work with either of them again. They both mislead their customers.

I did not like that the car's condition was less than hoped for. There was quite a few sins in the car's exterior. The transmission was very jerky. And after a day the air conditioner smelled like stinky feet. I also do not recommend going with Priceline in the future. After flight changes that we could not control we ended up at a different airport than expected. Priceline would not allow us to change our rental car location, time or date. This was such an headache in the initial pick-up. We ended up spending $100 in an Uber ride to get to our initial location pick up point. How can a rental car company not allow you to make changes after changes happen in travel. It happens all the time. And they just left us out to dry. Never booking again with Priceline.

I booked Society Hill Hotel for my Philadelphia trip this Labor Day weekend for a wedding. Despite the promising reviews on Priceline, I opted to cancel after reading more reviews. My Priceline reservation was cancelled the same day, within ONE hour of making the original reservation. Unlike other Priceline reservations that I had, I never received "Special deals" emails regarding this reservation -- I would know because they always link up the itinerary number. Thinking nothing of it, I booked a second hotel closer to the wedding venue. Fast forward over a month later, I received confirmation of an ACTIVE reservation for the hotel that I had cancelled. The cancellation deadline was SIX hours prior to this confirmation email - coincidence you might say.

Booked a hotel through Priceline website. Had a horrible stay and was double charged. Contacted Priceline customer service chat. Did absolutely nothing to atone for my horrible stay. I did all the work to get the double charge taken off. Representative basically told me the hotel didn't have record of my issues so they wouldn't do anything. She was rude and in so many words said she didn't believe me. Also, Priceline charged me more than what the hotel was charging for the room. So you book through Priceline to pay more!!! She even told me to not bother pursuing it further because no one with Priceline would discount my charges. Unbelievable! Worst customer service recovery I have encountered.

So I call Priceline and tell them what happened and they told me they would call the hotel and get back to me in 45 min. 45 min went by and nothing.

Tried to book a four star room for two people. Hotel was definitely NOT A FOUR STAR hotel! Also they wanted a $ 20.00 fee to switch from a king to two double beds. Called and spoke to Priceline and they were absolutely no help. Firstly they read from a script and their English speaking skills were substandard.

I paid $592.00 in Booking a 4-star hotel for 2 nights 8/22-24/2017. Priceline site where they claim you got a 4-star hotel after the booking. The hotel is R... Hotel & Spa, Southwest... Portland, OR. As it supposed to be a 4 stars hotel, I was surprised and disturbed as soon as I was by the hotel entrance because I realized how it is dirty, and the hotel is about a dirty building. R... Hotel & Spa is not considered even 2-stars hotel but a 1-star motel. However, I started taking pictures to show the unloyalty of the Priceline. First of all, I was told by the reception "Steve" while I was checking in "I am sorry we are poked, and I am sure that you made your reservation through Priceline. However, I am going to give you the last room on the first floor with upgrade". I asked for another room instead of being on the first floor. He repeatedly said: "I am sorry as I said we are poked and this the only room in the hotel."

While checking for flights to DR, I was advised I would get a $100.00 credit on the trip if I applied for the Priceline visa card. I was approved and was expecting to pay with the new card but, there was always a failure to complete my reservation because I did not put in my security code. WHAT SECURITY CODE?? I called customer service and they explained that I will get the $100 credit after I purchase with my new card. I told him I wanted to purchase this trip with the new card. JIM says "Oh, we are aware of this problem. Do you have another credit card?" At this point I am furious because I am about to receive a credit card that I wouldn't have requested if it had not been for the enticing offer. And of course, Jim told me I can't cancel the card request, Even if I am broke and this credit card is the only thing I have. I will NEVER use it.

I recently booked a flight for a family member using Priceline.com. The flight was to end in Columbia, South Carolina. Unbeknownst to me there is a Columbia, Missouri. I accidentally chose the wrong state, I got the city correct. As luck would have it I figured out the honest mistake before the trip was to commence. I called American Airlines and Priceline, total time spent 2 1/2 hours to get flights changed. Priceline charged $230 to change flights. They were not willing for one second to waive this charge for an honest mistake that I was told by American Airlines happens all of the time.

Found a slightly better price on the Priceline website, but didn't pay close attention to the terms. I'm visiting another province for a concert, the concert has been delayed by a week, but I cannot change my 2 night reservation to a later date. Would be happy to pay a fee to alter the dates. It's three weeks away, lots of time to help out. But Priceline will do nothing to help. Ultimately it's my mistake but shame on Priceline for having such a terrible policy, they are ripping off their customers. They have my $500, but they won't get another penny from me.

I am allergic to smoke and specifically requested a non smoking hotel. After the reservation was booked, I discovered it was smoking friendly. When I tried to change the reservation through Priceline customer service, they basically said "Too bad. It is your problem." NEVER use Priceline - they are a bunch of crooks.

So... I started off thinking I was going to be leaving a bad review. I had purchased a flight from Vancouver to Winnipeg, in Canada on a Canadian airline. When I finished paying, I noticed in small print that it was all in US dollars! That's 25% more than what I thought I was paying. I was definitely upset. I couldn't find a number to call on their site, so I did the online chat. The chat feature wasn't that great but I did get a number to call. Once I called, it took less than 5 minutes to cancel that flight through their automated system. They even refunded the trip cancellation insurance. The email confirming the cancellation arrived immediately and all was done. That's the way it should be done. I'm still confused as to why I could google flights within Canada, be directed to a booking site that books me within Canada on a Canadian airline and it's in US dollars. Oh well, lesson learned. At least Priceline made it easy to correct my mistake. Thanks!!!

I used Priceline in early July. My cousin who is dying of a lung disorder, has never been to San Francisco. Traveling with oxygen is not fun nor fast, so we carefully planned the trip out. Or so I thought. I had booked a month prior and even changed my dates to get the "queen suite room". There are only 2 of them at this hotel and I wanted and needed to have one for our stay. After a long hard travel day, we arrived to find not only did I pay for the suite of $272.00, one was not available. Turns out Priceline did not book my room right. They booked me in a standard room for a suite price! Ok right, they have price protection, guarantee right, wrong!!!

I stayed in a hotel I booked through Priceline and the hotel clerk tells me he will lower my rate from $189 to the standard rate the hotel offers that was $120. The desk clerk tells me has contacted Priceline and I should receive discount in 7 to 10 days. Priceline had no clue and will not refund my money. They say they get the best rate and you will get the same rate the hotel offers is a HUGE LIE! The Amazing customer care team is also False. I will never use Priceline again.

I bought airline tickets through them. The flight was canceled and they did not inform me. I wrote them a complaint and they did not even come back to me. They do not take responsibility for anything. I'll never use them again.

Still 3 weeks before my wife and my reservation, Priceline unwilling to alter 3 day reservation to 2 day. They say to contact hotel, hotel says they can't change reservation. Priceline has to do it. Priceline just keeps repeating they have a no cancellation policy, I will have a no more Priceline policy. They took me the first time there won't be a second. I highly recommend finding another travel broker, Priceline just wants the money, no customer service.

WARNING: Rip-off company. On 11/03/16, I paid and reserved a standard size car, Trip #** with Priceline. I realize they do not guarantee that the specific model of car that you choose for a particular trip may be available, per their paperwork; however, they are obligated (I thought) to provide you with a similar car at the same price. I got to Atlanta late at night and with the help of a lovely airport employee, was eventually wheel-chaired to the Priceline counter. (Another warning! It is hidden away, and there are no directories for this company. Because it's so unbelievably cheap, they have NO signs. It took my escort, an airport employee, and I, an hour to find it.) [Note: I was sick and exhausted having had abdominal surgery the day before, but had to go because my father passed away.]

I booked two different hotels because I was traveling to sell my dead father's big truck. When I got off the airplane to get to the rental car office the rental car office that Priceline had set me up with was closed so the reservation had to be moved back to downtown Denver Colorado. So $56 and an Uber later, I went to another Avis rental agency. After waiting 25 minutes in line I get up to the desk and they tell me they won't rent me a car because I don't have a credit card.

Went on website to book hotel and pay at hotel, I go into my account and they already charged my card even though it clearly states that you are putting in your card to hold and make pay another way when arriving. Then you try to do the chat online and they just keep repeating themselves. When you call the 1-800 number can't understand the woman then get transferred to a senior representative who doesn't help you but keep saying, "I understand your confusion and it's non refundable", well then fix the website so no one gets confused.

I was sent a receipt from Priceline stating that my bill for my hotel was paid in full for two days. Upon arrival, I was informed that only one day was paid for and that I would have to pay for the next day plus resort fees of 30 dollars a day (an additional $130). I contacted Priceline regarding the issue, they only then told me that they had used booking.com to book my room and that I would have to contact booking.com with my concern. When I contacted booking.com, they said that they don't know why priceline did what they did and that all they do is book the room from priceline.

A week after making reservation, we fly into Tx from CA and find that the Weatherford Heritage Inn didn't receive our reservation. The hotel was dirty and seemed to be in a bad part of town. The only good thing was the picture of the outside that was posted on the website.The hotel staff was unprofessional and spent more time chatting with the drunk ahead of us who was checking in (or out) and when it was our time at the counter, the drunk felt the need to touch my shoulder while standing around.

I booked a hotel using a third-party affiliate. This was not intentional, as I always book with the hotel directly. My bad. Anyway, after a lot of fraudulent behavior and activity on the part of the Priceline affiliate, I contacted American Express immediately to report the suspicious activity and behavior. As a result, it is Priceline's policy to immediately cancel the reservation. Unfortunately, this was a non-refundable reservation. So, the short of it was the following: Priceline charged my credit card $652, then cancelled this non-refundable reservation. American Express investigated and even though the third party affiliate changed my hotel dates of arrival and departure without my knowledge or permission, when I clicked on the "confirm" button on the review page, it was a done deal.

I am traveling from CA to PA. I booked a hotel through Priceline. I had some delays and called to change my reservation by a day. I was told "Sorry we can't do that" and that I should have read their terms. People have delays when they are traveling. I had no problem changing my reservation when booking with other sites so I will no longer book anything through Priceline!!!

Long time Priceline user for bookings and Priceline Visa. Trip on July 31 hotel charged me $64 that Priceline charged me $73. Plus fees. Called for Price match Guarantee with Customer service. They told me it was not eligible as it has to be called in prior to the stay. If it was prior to stay I would have selected lower rate. Notice Priceline fees are also getting higher. Will start using other services.

I booked an express deal for a 2.5 star hotel in the Garden District in NOLA for $66. I carefully researched all 2.5 star options in the GD before booking, as I can read; and understand how express deals work. I understand that you have to be very careful when booking an express deal because you might not get the hotels that show up in the search listings on the site. So I did a great deal of research, looked at dozens of hotel ratings on various sites including Priceline and Trip Advisor, and specifically searched Priceline for other properties that I knew did not want (i.e. typed in "Prytania Park"). I received a message from Priceline that the worst hotel -- the one I knew I didn't want -- was "unavailable to book" for my nights of travel. Thinking I was safe, I booked the deal and ended up with the exact property that Priceline had *just* told me was "unavailable to book."

I booked a Hotel on Priceline in Dearborn/Detroit Mi. All of the pictures on Priceline.com showed a very nice spacious suite but it actually was very small, all of the lamp shades was broken, curtains half off their hooks, half of the outlets didn't work, only one cup in the cabinet and it was chipped, the pull out sofa had dirty sheets on it, the TV didn't work, it was not clean, the tub didn't drain, it was the shabbiest hotel I have ever seen for the price of it and yes when we checked out the receipt was less than what we actually paid. Of course you couldn't get a refund because it was booked through Priceline.com. I will never use them again to get a room.

Booked a 'secret deal' on their site where they claim you will get a 4 star hotel and they will tell you the actual hotel after booking. They say a 4 star hotel will be like a Hyatt Regency or a Hilton Hotel. I got something different, their website looks nice, but at best it's a 3 star, but honestly I felt it was not better than a 2 star hotel. There was a lovely Hilton across the street... but alas we were booked in this dump that is right next to a homeless shelter with unprofessional staff in an old dirty building. I feel totally duped.

My biggest regret is I didn't read all the bad reviews before I used Priceline. I was connect with an airline and rental car service that had tons of hidden fees. The original booking was 1,241.23 with another 1,100 in extra fees for a number of things. I should have booked directly with an airline of my choice and use a different rental car service. Truly, Priceline cost me more than I will ever pay again. To anyone reading please use another service.

Priceline offered a package for a flight & hotel that included daily breakfast. A green "freebie" symbol and free breakfast was listed next to my room choice. The fine print also explained that unless the package specified "no breakfast included", daily breakfast was included in the price. I'd used Priceline in the past for this very same hotel and my confirmation had specified "no breakfast included".

Do not count on the best price guarantee. There are so many ways for them to weasel out of matching. I booked an express deal a month ahead of time. Shortly before leaving they had a member deal for the same hotel on the same dates for $20 less per night. They would not match since it was not available to the general public. After they declined to match, I was assured that I got the best rate possible. I don't see how when my rate was $20 higher. It's one thing to get ripped off, it's another thing to have my intelligence insulted.

They are refusing to give me my money back for their price guarantee. This company is an absolute joke and I will 100 percent google a company prior to buying, reserving or doing anything ever again. Priceline sucks. I should of took the time to read the reviews. They also say a certain amount will be charged but charge more to your debit card. What ever says will be charged is not true. It depends where you live. It's a false company.

Previous conversations with Priceline did not go well. Waited and called back specifically for their Customer Service and spoke with Ryan. Nice, polite and quick! Got my reservations cancelled and explained the account would be credited with the funds. My only warning to the rest of the world about Priceline.com is be very aware of their web booking site. The system automatically puts your reservation dates one month out, and in my case, once I changed the dates and the room requirements, hit "confirm" and the dates go back to the original one month out time period. Not sure if this is intentional or just a system error, but it certainly is not a "PICNIC" (problem in chair, not in computer) error! Either way, my issue went away thanks to Ryan.

Booked a room through Priceline and upon check out, the receipt for charges was almost $20 less than what Priceline charged. When I ask for clarification I was told the hotel should not have given me that info. Go figure, shouldn't give customers a receipt. The explanation was that it’s their profit for getting cheaper rates on rooms. They actually charged me the exact same rate on the room, as if I called the hotel directly, which I did today, only it had more fees that would not explain, added to it. They told me that's how those travel companies worked. Even after I told them, hotels.com, all numbers matched with what I received from hotel and the room was actually cheaper through them. The response yet again, the hotel should not have given you the receipt. Priceline is a site of crooks and misinformation. But keep in mind, it's the hotels fault they lied, not theirs. Will recommend NOBODY use this service.

I booked a hotel through Express Deal and when I got to the hotel, the police were there because someone was being robbed. When I asked for a refund because I didn't feel comfortable staying there, the lady at the front desk said that she could not give me a refund. I called Priceline and they said that they couldn't give me a refund because all sales are final. I told them that it was their fault that they put me in a situation and gave me a crappy hotel and that it should not even have been on their list.

I booked a flight ticket and the dates were incorrect, so I called them almost immediately (within 30 min), and they still would change. CS rep contradicted himself with the rules, and just said that they can't help. Calling the airlines directly solved the problem in 5min.

Reviewed Priceline's hotels and published prices in Gainesville, FL. Red Roof Inn was $71 and two stars. I bid $75 for a 3 star hotel but was not accepted. I added a new area and kept the price the same. Now all of a sudden Red Roof Inn is a 2 1/2 star hotel in the added area although physically located in the original area that the bid was rejected in. The hotel is not in the added area at all. I immediately called customer service and they blew me off with their standard bogus lines, refused to cancel the charge even though I volunteered to purchase another hotel at published rates on their site. Their published rate was $4 / day less than my bid but it seems their best price guarantee doesn't apply to their own site.

I needed to cancel a flight, and the phone reps were rude, rushed, and completely useless. One hour later, and I am still being bounced from line to line for "help". I would NEVER book with them, book direct through the airlines!!! I would have given zero stars if I could...

I've used Priceline repeatedly over the years and have had a few hiccups here and there. But I will NEVER use Priceline or any of their affiliates ever again after this last experience. I booked a hotel 4 weeks in advance in the Brooklyn area. The purpose of the visit was to attend a scheduled event. I arrived at the hotel I booked through Priceline with 1 hour to spare before the event began. I was told that I was not in their system and did not have a reservation. The manager got Priceline on the phone where she was told (after 30 minutes of "looking into it") that Priceline had made an error with our reservation and it was never entered in. Well, the hotel was booked and had to turn me away. I was on hold with Priceline for 20 minutes. When an agent came on I was told that Priceline had no available rooms within a 30 minute distance.

I went online to purchase a round trip ticket to Connecticut. I checked through Priceline. They gave me choices on their available flights and the first one did not have a layover or stop underneath the listing (all the other choices did). I assumed it was a nonstop. I also checked the non-stop box on the right hand side of the information form. They did not give the flight times or layover or flight changes until AFTER you pay for your ticket. At that time I realized it was going to be very difficult for me due to the fact that I have a heart condition and back problem that interferes with my walking and changing flights hence the need for non-stop flights.

I had made a car rental reservations thru Priceline.com, now I see Enterprise will charge me $141.40 less. Priceline says they do not honor my price and will not live up to their advertisement. They will not cancel my reservations either. My date of travel is in 3 weeks. I'm very upset.

I booked a hotel through Priceline in Langley, BC. I clicked on the check mark for Langley. Priceline booked my hotel in Aldergrove, which is the township next to Langley. It is completely out of the location I needed to be for my dental surgery. Taking the bus will cause a hardship to get to my appointment. Priceline does not care, quoting some map on their site which shows the two cities are combined. If they are combining 2 cities, then the check mark needs to say Langley/Aldergrove. My receipt even says Aldergrove- not the Langley city I selected!!! I am so upset by this misrepresentation that I have called the BBB as well as my credit card. I will NEVER book with Priceline again.

I made a reservation for a rental car that apparently suggests that the consumer is locked into the rate without recourse for cancellation for their supposed "lowest discounted rates" (Triple A suggests otherwise in their review). I tried cancelling the car rental reservation 5 days in advance and was repeatedly told by their front line customer service representative in Mexico that they could not cancel the reservation.

We bought ticket for travel in March 2017. The flight was canceled by the airline, we had to purchase new ticket Contacted Priceline, was told refund will take 4-6 weeks. I have called them numerous times and have not received my refund. My friend bought his thru another travel and gotten his refund in 2 weeks.

Please beware if you are booking through Priceline. This site is a thug. I had a genuine reason to cancel my trip which I did within hours after I reserved a room but they said they can't refund a single penny for it. They should understand it's a service based company and customer satisfaction matters. You have to listen to the issues we are facing and try to resolve it rather than just sit and eat our hard earned money

Made a reservation and immediately cancelled it; I have been nearly 30 days trying to get my money refunded to my credit card. They continue to shuffle me from place to place. Telling me I have to call the hotel, the hotel says I have to call Priceline, Priceline says I have to call reservations.com, they say I need to call Travelweb... I just want my money refunded. I will never book another hotel through Priceline again. This has been a terrible experience. Some people get tired of going around and around and just give up... If this happens to enough people they make a pretty good $... Priceline is terrible... call the hotel directly if you need to book a hotel. This place will rip you off.

My friend Jenn ** and I had booked a room through Priceline at Days Inn in Alsip, IL. We are attending Open Air Fest to see KISS. After an 8 hr drive from Minneapolis, I called the hotel to let them know we would be checking in late. But, they couldn’t find our reservation. This reservation had been made and paid by Jenn way back in January. We called Priceline and were repeatedly put on hold and transferred to different people. At one time the agent hung up and called back not being able to relocate us. We spent 2.5 hours on the phone.

I booked a flight through Priceline. I missed my flight by about 10 minutes and called Priceline to get some help so I could return home that day. First, I was told that they couldn't help me that I would have to go to the ticket counter for the airline since they only book the flights not handle them after they are booked. Then, I was told that they could help, however I would have to pay an additional $30.00 per person agent fee for the help even though I had previously paid it for the trip I booked through them. Also, would have to pay $200.00 per person change fee for the airline and an extra $2,700.00 fee to get on an airline the next day since they said only business class was available.

We were renting a hotel room. We chose the deal of the day for $297.00. Priceline charged my card, and didn't have a hotel room to sell us. So... a week later and the charge is still on the card, and no, they didn't have any rooms to rent. So, my money is being floated to fund either the bank, or Priceline until they feel good and ready to give it back. Nice. I called Priceline, and they said they couldn't do anything about it, the bank said they couldn't do anything about it, so, basically at a standstill, forced to wait. Why would they sell a product they can't deliver? I know that Warren Buffet created the float... but doing this is so very unethical. How many millions of people are stuck funding a company's "holdings" to boost assets?

They did not provide me with the time prior to my reservation so I called the hotel and I was told I should be able to get my money back as the hotel was booked for that weekend. So I contacted Priceline, talked to 3 or 4 agents and they said they have to contact the hotel first and speak to whoever I spoke to the other night, but they weren't gonna give me back my money cause of their policy and the hotel's and they told me they were sorry. My first experience and it was a bad one.

On July 10th 2017 I booked airplane tickets and hotel and rental car from Charleston South Carolina to San Antonio TX for my son is graduating from the air force for me and my wife. After I paid I got my itinerary for everything and it was totally screwed up. First of all they didn't even have my wife sitting with me also I have to drive 3 and a half hours to catch my plane departure to get there. Also on my way back I have to go to Chicago just to get home so I called them and they said that everything I was charge for was not refundable. Ain't that some **. So the best advice I can give you is don't use Priceline for nothing. They are a bunch of crooks.

I purchased an airline ticket and booked a hotel. I needed to cancel. I was bounced back and forth between JetBlue and Priceline as well as Priceline and the hotel. The hotel (Sleep Inn Seattle-SEA TAC) said they were going to charge me for one day and credit the rest to my credit card. The refund never happened. My credit card company had to dispute it and issue the refund. I was given a credit for the price of the airline ticket. I was advised that I would have to pay a $180 penalty upon booking a new reservation. Ticket that I wanted to purchase was less than the amount of the credit. The credit was $708. The new ticket was $481. I was told that I would have to forfeit the rest of the credit because the ticket price is lower.

I booked a hotel for 2 nights and immediately realized I put in the wrong date. I cancelled the reservation and received a confirmation that they would keep 82.66. Of course I called and called and got automated service until I finally found a phone number for live person. After talking to 3 separate agents, everyone is conveniently a supervisor. All they kept doing was reciting their cancellation policy that is clearly on the cancellation page. But NOWHERE does it state that before cancelling consider calling our number (which they do NOT make it convenient to find) to correct any wrong information on your booking. To avoid the cancellation fee. I honestly though, honest mistake they will refund the cancellation fee... but NOOOO they acted like robots and just kept reciting the cancellation policy. We have used Priceline quite a few times and I will NEVER use them or recommend them again. I will be calling my bank in the morning. Shame on you Priceline!!!

I booked room from Priceline Holiday Inn Express Hotel & Suites Pasadena for 4 to 6 Jul. Priceline charged me for 2 bed as that was my preference. After reaching hotel they provided me 1 bed room and asked to pay additional for 2 bed. So I paid twice for bed - in hotel as well as to Priceline. I contacted Priceline but no answer from them.

Booked and paid for 15 nights at Disney World Hotel through Priceline.com June 20th yet now July 8th and I still don't have a reservation on the Disney system and VERY worried. I got an e-mail June 29th that Disney doesn’t allow more than 14 nights so was given option to modify to 2 reservations for 14 nights and 1 night. So I sent back an e-mail agreeing to that. On July 1st yet still don't have any confirmation. Told that "the management team" is working on it. Seems like a simple fix if someone willing to do it. Will Priceline honor the reservation or wait until hotel is all booked so my family has no place to stay!

Advertising is a representation of you and your company. I have recently started looking to make travel plans. When I saw an ad for you where you were paying Kali as your representative. She's part of trying to tear down our country and I will use another service. Again she represents you and your company's beliefs, no matter what the claim, she represents you and you her.

My issues are two fold; the Burlington Hilton in Vermont and Priceline. The Hilton desk clerk initially said at check in that she was going to talk to manager about upgrading us and then they did not honor our reservation, said they don't offer the room we purchased. They said they were sold out. They so (sarcasm) graciously offered to pay for a room at another hotel. Once we realized they were putting us at a holiday inn outside of town right next to the interstate, we went back in. They said no rooms were available at any other hotel.

I recently booked a flight through Priceline. I was booking 3 seats for my wife, my 2 year old, and myself. I went through the process, chose my seats, and received confirmation on the purchase. I later receive an email from the airline stating the tickets were "basic economy" and that my seat selection was invalid. Apparently, these seats are for anywhere on the plane and are determined on arrival. The email from the airline stated that families will not sit together. I rechecked the website to see if I made a mistake and confirmed that it never states a stipulation on the tickets.

I reserved a room from Priceline for one night July 21st at Comfort Suites in Norwich. I just called the hotel today July 7th and they had no record of my reservation. I never received email confirming this reservation. I printed out my copy of the room giving you my credit card number and total amount of the bill. I better not get a bill for this. I am so mad about this I would never recommend this service.

If I were you, I would not book through this site. I got caught in the moment and decided to give it a try. I usually don't do this because I don't like the unknown. Should have stayed with Trivago or any other hotel site 'cause this one could care less if you have any issues and will in NO circumstances change your reservation. You can get the same price or better on Trivago or Cheap Hotels and at least you know what you are getting. I got booked on one of the cheapest hotels in town. They also have hidden fees and at the end you will pay more. PLEASE take my word for it, go somewhere else.

I booked a hotel via Priceline on July 1, 2017, based on their ratings for this hotel. I would have never stayed at this hotel but based on the ratings, we booked it. We checked into the hotel, went to our room to get settled and was getting ready to put our drinks away and noticed food (pizza) that was left from June 25, 2017. Did they not see the food left in the refrigerator. While calling the front desk - I decided to look out the window. Well, as I pulled the curtain back the sheer part was ripped all to pieces like some mad animal had gotten to it. I'm making my way to the restroom and noticed a big hole in the wall around the light fixture. They moved us to another room and that wasn't that better at all. As we're checking out the young lady at the front desk didn't even ask how my stay was nor say anything at all.

Priceline asked for a suffix during flight booking. The reservation added these to our names. Because the salutations are not on our passports they had to be dropped. Priceline charges a 30$ fee to change this for each ticket. Ridiculous and totally fraudulent. Never use Priceline. I was in the phone for over an hour trying to change this.

Chose a flight. Clicked submit. Timer went around and round then the website window popup stated that this was unavailable at the rate and instructed me to try again. Which I did and it went thru. They charged me twice for this same flight and in the same amount - $379.00 I didn't know it at the time. I discovered it when my credit card statement came in the mail.

Needed Hotel just north of Detroit for two nights: Interface stated two separate regions that had worded descriptions. We chose one area and got a hotel in the Northern area (according to the wording that described the areas)... No we didn't look at the map on our phone. We didn't think of it (not obvious resource) and trusted how the regions were described. One area called Pontiac/Auburn Hills (area we did not choose but hotel is in) and other area Madison Heights/Troy (area we chose but got a Pontiac Hotel)... Now customer service (down in Mexico) advised us that if we would have looked at the map we would have seen the (Gerrymandered) blob with a finger reaching way up to Pontiac for the Madison Heights/Troy area (even though there is another area clearly described as Pontiac/Auburn Hills that we DID NOT WANT.

Priceline.com Express Deal scheme. You can choose a property category based on a stars. 1 star is a budget quality and 4 star is a high end lodging. I chose a 3 star category, but they gave me a 1 star type property. Priceline.com gave a cheap, Best Western property a 3 star category and said I got what I asked for. Priceline.com misrepresented the product it sells by stating a 3 star category "Similar to Hyatt and Courtyard by Marriott".

I used their website to reserve a hotel. The website CLEARLY said that no charges would be made until I checked in. Less than 5 minutes later they charged my account. I called and was told multiple times that nothing could be done and that I was made aware that I would be charged immediately. This was never mentioned. I was even told that I could change my form of payment upon arrival. This website is a joke. They rip you off and don't care how it hurts you. Thank God my bank fixed the situation and got my money back. Shame on you Priceline. Horrible company and horrible staff.

I insured the price of a flight for one week at a cost of $25. The price went up by $32. They e-mailed me to confirm they owed me the $32. Had to send them my banking info. Did not get money. Sent 10 e-mails. They tried to blame my bank. Now they will not pay as I am too late. A total rip off. P.S. If I could give a minus star I would. DO NOT DO NOT USE PRICELINE.

In April 2017 my son used my debit card to reserve a hotel with a pool for my granddaughter's birthday that evening. It was done on the phone, not online. While we were on the way to the agreed upon hotel they called stating it was overbooked and there weren't any rooms. They tried to set us up in a different hotel that we refused because the pool would close in less than an hour. They reserved it anyway and charged for it. I filed a mechanic complaint as soon as I returned home from my trip.

These guys are a joke. Advertise low prices and hide the small print which is no flexibility. I made a booking mistake and they would not refund me or allow me to move funds to another reservation despite being a long term customer. Their customer service is stupid. Don't try to save a buck with these losers. Could've simply booked direct with hotel and had no issues. Never again with these idiots.

I put a name your own price in the system and picked two areas, both in Saint Charles. The computer glitched and excepted my offer but in Hazelwood. Not in any of the areas I choose. The customer service agent I first spoke to didn't understand anything I said. The team leader I spoke to said "Sorry you made a mistake." Well no I didn't. I have been going to the same area for 5 years, I know where I need to be at. They will not help me in any way. All they will do is sorry. Will never use this site again. I will tell all my family and friends around the country not to either.

I found Priceline very misleading! I had a horrible experience with them, and will never use them again. Their system has different "options" of types of reservation and switches you between them without alerting you that the switch changes the reservation rules. In my opinion, it's EXTREMELY misleading and, in my case, lead to the customer getting screwed - which they refuse to do anything about. It's hard to have the "buyer beware" when they're switching things around without being upfront about it.

While traveling across States in the US, I booked a room with a hotel in a town I was heading to. Finished the booking to discover to my horror that the dates were incorrect. Hurriedly canceled to re-book which was instant and no warning or disclaimer before canceling. I wasn't given the opportunity to first read policies or restrictions. Called PL to no avail. They refused to assist me.

In my car rental reservation, I prepaid the full amount $500+ for a full week's car rental service. I showed up on the 25th hour, and was told that my entire reservation has been canceled. I am out the full amount of $500+ without a car. You can charge me for the first day, or even for some extra penalty. But if you're taking the full amount, I will initiate a FTC consumer protection complaint. When I booked it, there is nothing on the Priceline website that suggested this would be a possibility.

The customer service representatives are not competent to deal with issues that customers face. The level of professionalism is less than favorable and this is the last trip I will book with Priceline. The policy is too rigid and doesn't leave room for change or amendments. There are too many other options to have to pay thousands of dollars and still be disappointed.

I was looking for a hotel with a casino. Priceline advertised the exact "Hotel with Casino" so I booked it through there express deals... But my problem is very simple. (No Casino.) When I called and told them there is no casino at this hotel, they said since I used the express deal, there are no refunds...

Booked 2 rooms for 2 nights on 06/14/2017, at the Grand Ferdinand in Austria. Rates were $199.12eur per room per night. At checkout we were charged $220.00 per room for one night and 230.00 per room for the other night.

I booked through the "name your price" option. I have booked through this option in the past and have been very satisfied - however this time was much different. I searched for 3 star hotels in Grand Rapids (all were hotels $200). I named a price for $170 and was placed at a hotel which was not originally listed as available under Priceline (the Grand River Hotel).

I wanted to plan a birthday trip with my family to Chicago and was told that Priceline had the lowest rate for the hotel rooms that the family was staying in. I found the hotel and booked the room and was informed to use my credit card to reserve the room but that you can change the payment method at the time of check out. So I gave my credit card information only to discover that they charged my credit card and that is also when I found out there is no refund. The deceptive part is that they are ready to take your money without allowing you to room to breathe.

When booking a flight through Priceline they gave me the wrong information on my estimate. Call them back to change. In just seconds the lady said it was a nonrefundable ticket. So I asked to talk to A supervisor. He could not do a damn thing too So they charged me $15 for a cancellation fee. They are wrong for what they do and I hope they get caught for these. Now I have to wait to see if my money is giving back to me.

I booked a hotel room on the Name Your Own Price tool. Confirmation went thru and went back to website to see how much was saved. Paid $92.00 the room had a mobile deal for $80.00. Priceline stated since the hotel stay was for that night it was not eligible for the low price guarantee. The reservation has to be 24 hours out. This is not written or said in any advertisements or on their webpage. Customer relations e-mailed me the rules. Called back and even the customer service person did not know this rule. Very deceptive.

When our flight was changed they did not notify us. Customer service was horrible to deal with. When using a travel agency one pays to be notified. Priceline is inefficient. I will never use this agency again. It has cost me $2,500.00 extra for my vacation.

I booked an express hotel deal with this company. The deal they offered was for a 3 star hotel with a high guest rating. I was booked in a hotel I would never set foot in. The guest rating was far below what was advertised. Upon contacting their "customer service" department, they argue in broken English and eventually tell you there is nothing they do. They lie then take your money. I will never use this company again.

Do not use this site for travel. They change your flights with no notification and do not help you when you are stuck. We sat for 4 hours and had to buy new tickets. They said, "File a complaint on a desktop." Hello.... in an airport... really. Now they changed our return after verifying it. They are not worth it!!! They are not worth a star.

I made a hotel booking for 12 nights at Priceline on Monday evening. And on Wednesday they dropped the rate significantly for the same hotel booking and when I contacted their agent through chat, all they can say is "I do not qualify for the rate reduction as it was not within 24 hours." They are not at all consumer friendly. They do not make you aware of such a policy until you ask them. If they are genuine and wanted to help the consumers, they should highlight such policies in bold and make it prominent so that consumers are not missing to read it. I will not go through them as I strongly feel that PRICELINE is PURELY PROCRASTINATORS!!

On June 20, 2017, I made a hotel reservation online and found out it was not what I wanted so I called the customer service immediately (within 10 minutes). The "supervisor" was super rude. She said her name is Alex, her employee ID is **. Not only did she refuse to help the customer, but also challenged and yelled at the customer, even hanged up on the phone. She said she was the highest one I could reach on the phone and refused to transfer the line to her manager. She did not care about customer or lost business from now on as the company was not hers. I have been using Priceline for years and made more than 10 trips per year just because I had great customer service before. Very disappointed! I hope Priceline will do something to educate their customer service team! Yelling at customers is never right!!!

Tried to book a hotel late at night. Didn't know area but I put in the town I was in. Went for the hotel that was 2 1/2 stars and that was the most. When I booked it the hotel was in a different town. 11 miles away. Drove there. The name was the American Budget Hotel which looked exactly like the word "budget." Called Priceline and they said since I booked it in that location I would not get my money back. Asked them why that location came up. She didn't know. Ended up in the Walmart parking lot after driving for 10 hours. Not happy to spend $70 on a fleabag hotel. Will not go through Priceline again. EVER!

I found a deal on the Priceline website for the Grand Hyatt in Denver that was advertised as a 50% off last minute booking deal (around 200 dollars instead of a regular price of about 459 dollars). After choosing this deal and paying, I instead received an itinerary for the Hyatt Regency which is actually a different and cheaper hotel. I did not notice this because I had no idea there were multiple Hyatt hotels in downtown Denver. I arrived at the hotel late at night and was very tired. I did sense that the hotel did not look like in the pictures but I did not fully realize what happened until the next morning.

Horrible experience. They told me I was booking an 8+ rated hotel. Got the reservation and it was a super 8 rates at a 6.2. Called Priceline and was on the phone for over an hour and finally came back on and told me there was nothing they could do and would not refund my money or book another hotel. Very disappointed.

I used Priceline for the first time looking for cheap price flying from St. Paul, MN to Newark, NJ... Had to give my CC# before they showed itinerary but since I filtered my choices I was confident... Gave me wrong flight so I cancelled immediately and rebooked another through them 5 mins. apart. They took payment for both and haven't returned my payment for cancelled flight yet... This was on 6/8. It is now 6/18... Never ever again!!!

I made a hotel reservation through Priceline on 5/1 for a trip on 6/12 - 6/14. When I checked into the hotel the rate was $156.66. Priceline had charged my card $183.62. I contacted Priceline and was told no adjustment would be given because the hotel changed the rate. Is it not Priceline suppose to have the best rates offered?

Cruise from Los Angeles to Vancouver. Booked with Sandie ** of Priceline. Contract called for a $25.00 shipboard credit and a $25.00 voucher for future Priceline purchases. No credit received on board. Finally received a hotel voucher for $25.00 with a 3-week expiration date. Spoke to Priceline once but no credit. Called a second time and had no response. It's not a lot of money... but they didn't live up to their contract. Very disappointed.

If you reserve anything from priceline.com the staff will treat you bad. If you reserve hotel from Priceline the hotel staff will give you room at the far, far end with probably no wifi and sometimes not a clean room. Priceline.com shows low price but at the time of reservation did you ever check the taxes and fees? In their express reservation the total amount is lower than regular reservation but the taxes and fees are higher than regular reservation. I am here to share my experience not to hurt anyone's business.

I was a little hesitant on posting this about Priceline since I have used them a few times in past with mediocre experiences, however this time has pointed to everything I've personally seen firsthand, as well as heard directly from hotels that Priceline books through. To quote "they can give best deals on up to 60% off". First off I know this to be a clever and very unfair scam by Priceline to say up to 60% off when that is never remotely close to the price they want you to believe you're going to get. They have contracts with all these hotel chains that are already negotiated before anyone books anything through them. Once you pay the amount they see fit that fill their pockets up they take your money, book the room for the price Priceline inflates and sells to you, and then uses a business account credit card on their end to pay the negotiated price for "a lot" less than what you paid Priceline for, claiming this was the best price available.

DO NOT USE Priceline. They do not show your itinerary until AFTER you have paid. I clicked that I needed a flight with NO layovers. After I paid, they had one layover. I was traveling for a funeral of a baby and traveling with two small children. I saw no contact phone number so I called the airline directly. United said that I would get a full refund because I canceled within 24 hours (I called within 5 minutes). They said that I would get the refund within 10-14 days. I then went through another online site and got a flight with NO layovers.

Beware of Priceline. They have billed us 2 times for the same reservation of the exact amount of dollars. Upon contacting someone via phone I was told that one of the charges was for a request bid that was rejected and that it would be dropped from my bank in 3 to 7 business days. Not true. The rejected bid was for less and they have no authorization to put a hold on rejected bids. When I pressed further I was told they NEEDED MY SOCIAL SECURITY NUMBER in order to call my bank and have it dropped immediately. Can no longer be trusted.

I rented a car through Priceline at Hertz on 7/9/17. The only place to pick it up was the airport, because it would be 8 pm. When I went to pick it up they denied service, because I did not have a major credit card. I pulled up my bank account to show I had already paid. They didn't care. I tried to contact both Priceline and Hertz, both were closed. Priceline had 2 numbers with a very annoying automated circular loop. Choices 1 and 2 takes you back to one! Even on Monday this was all I could get. I was never able to talk to a person, or even leave a message. I got a hold of Hertz who of course said they would look into it. 7-10 days for a refund. So, I didn't have a car, and also didn't have access to my money that they are holding up. To add insult to injury, the lady would not let me speak with anyone else. I will not shop with either company again. They obviously do not care about their customers. I would advise everyone to steer clear.

My family and I booked an hotel through Priceline that was advertised as an newly renovated hotel!! Upon arrival to location our eyes were horrified!! Drugs and prostitution all over in plain site!! Scared from the appearance we attempted to see the room just to get away from what we were seeing. Room was disgusting. Feces on wall. Horrible smell. Termites flying all over room. Over a hundred flying. I ran out of room. And immediately reserved an hotel directly through a credible chain!! Called Priceline immediately about issue. They promised to resolve issue and refund out money.

I booked two tickets for my children and when I wanted to cancel them just 2 minutes later, website asked me to call customer service which I did. They told me that it cost $7.50 for cancelation while at the bottom of that exact page it said I could cancel w/o penalty until 2 days later. Following is the message on their page, "Departing: Free Cancellation until 11:29 PM on 06/12/2017 EDT. After that time standard airline cancellation and change penalties apply. See your airlines full fare rules here. Estimated fees for baggage and other optional services."

I went to an online hotel booking service (TripAdvisor. ca) and when I found a room, clicking on it brought me to another service, Priceline.com. The price quoted on the original site, and Priceline.com was in Canadian dollars. After entering in my credit details the room was purchased. However, once I got my confirmation email, I learned that I was still quoted the same price ($118) but now it stated that all quotes are in US dollars. Since I still had the web pages open on my phone, I made screen shots of them. They clearly show that I was quoted in Canadian. When I checked with my credit card company it showed I had been billed in US adjusted to Canadian. A difference of $50.