Priceline Reviews

I booked a cruise on Carnival back in August of last year with Priceline. I am so over-the-top that I sent a spreadsheet with the details of room preferences and names, bdays, etc. to the Priceline agent, just so that there was no mistakes. I received an email back from the Priceline agent with room numbers and a diagram of the ship we will be on. The diagram showed exactly where our rooms were located. The room I requested had a balcony. The room on the diagram that the Priceline agent sent me confirmed that it was a balcony. I paid the trip off and received my confirmation with room number... It was not a balcony room!!! It somehow got changed, definitely not by me.

BEWARE!!! I booked a hotel online through Priceline. On 3/2/2018 I rented a car and drove from Ohio to Washington DC (6 hours), only to arrive at the hotel and be told that my reservations had been canceled one hour prior (@2:01p). I contacted Priceline, and Francesca told me that I had canceled them on the website- which I did not. According to my Priceline itinerary, the reservations I had made could not be changed or canceled – but at 3:20p I received an email from Priceline telling me that my reservations were canceled, no cancellation number was provided.

Priceline is suppose to save you money. I made a reservation at the Quality Inn in Salina, KS during bad weather. It was the easiest way to find a hotel on the road. However, Priceline charged me an extra $13.22 for the night over what the invoice from the hotel. When I called, Priceline told me that the hotel should not have disclosed what the room actually cost as Priceline buys blocks of rooms for a discount and they give better prices. When I pointed out that they had charged me MORE, the man just repeated himself and said there was nothing he could do. I will NEVER NEVER buy from Priceline again and I will most certainly tell all my friends that they should never use it either. What a ripoff.

I am surprised anyone ever booked a vacation of any kind with Priceline. They list low fares all the time but when you try to check out they will be mysteriously sold out. This happens over and over again. So don't get excited when you see a beautiful hotel for $80 less than other websites because it's not true. You will put your name, address, credit card information, etc and they will tell you that the trip is no longer available over and over again no matter what. True definition of bait and switch and total wasters of people's time.

I called in to Priceline after making a reservation to make a minor name change to make sure the ticket name matched a passport. The person that answered said she couldn't make the change and made me cancel my reservation. I thought that it didn't matter because it was less than 24 hours since I booked the flight. They refunded me the ticket price but not the travel insurance. The insurance was only about $23 but a refund is a refund. Apparently they offer a flight refund but their insurance carrier doesn't or they didn't cancel the flight insurance when I called in, someone there not being concerned for whatever reason. Maybe they steal from customers to pay for the refunds where they can? Big mistake not checking their reputation online first. I switched to Travelocity.com after they refused to make a change and found they had a better luggage deal that covered my loss. The BBB is going to hear from me if I don't get a refund pronto.

Priceline is giving me the runaround about a refund due from United Airlines. United cancelled our flights beforehand due to a plane malfunction, now Priceline is fighting me about my refund saying, "United doesn't typically refund flight cancellations". This is after I've sent them copies of the emails from United saying that they sent my refund to Priceline. I will not be book with Priceline in the future!

I have called hotel twice and they said I absolutely booked through Priceline. Priceline has no record of my reservation and all want is the reservation number that I can't find. In addition when you book it looks like you are booking directly through hotel, they give you great price, and when you submit add on 60 dollars worth of fees. Totally scam, bait and switch. I wish I had email that had info, since I lost it I can't get an answer from anyone. Only good news is the Avon Old Farms Hotel has me booked with a room so at least I won't be out in the rain.

My first destination location with my boyfriend. Decided to splurge and get a fancy hotel with big king size bed our last night. Spent a chunk on it. The pictures looked beautiful and luxurious. Wish I would’ve saved the photos that Priceline showed. Unfortunately it was a scam. We got to the hotel and it’s time and a full size bed. If I had known I would never had paid $250 for that. Do not use Priceline unless you don’t mind “getting a complete surprise”.

Lower your prices and don't be so hard to work with. It's difficult to reach Priceline. Don't be rude and don't act like you're going to get your supervisor then hang up the phone.

It all started when my youngest son and I booked a round trip flight to Tokyo today, which we paid for. We noticed there seemed to be a delay with a pending message for some unknown reason. A hour later my son received a phone call stating the flight was not available to us, even though all the information was correctly entered. Obviously, we both want to go on the trip to visit my oldest son who lives and works in Tokyo. We will never attempt to use Priceline again as they apparently did not have the advertised flight available. What type of company places false advertising of flights on the website? Is it to scam individuals into paying more? We won't be fooled again!

Booked hotel room online at one price with priceline.com, got receipt from hotel exactly what was quoted online but when I received my credit card statement, Priceline charged $18 more, explaining by chat online that the hotel made a mistake. I’m just wondering how many people get scammed every day by these people. Looking at all these negative reviews how is it possible that our government has not shut them down.

I will never give Priceline my business again. I booked a trip two months ago through Priceline and purchased the travel insurance for a "just in case" because we have small children and never know when they might be sick. I had to cancel for reasons of out my control and Priceline can't even cancel the reservation for me so that I can make a claim with the insurance that they offered me at the time of purchase... makes no sense. I can't make an insurance claim without a cancellation confirmation #. Total racket!!!

I booked a hotel via Priceline who then farmed it out to booking.com. Thirty minutes before arriving, I received a call that my room was cancelled. Phone number on the reservation did not take messages and then disconnected. I called Priceline who did not take responsibility. Given the runaround and told to call booking.com, who put me on eternal hold. Buyer be aware. I was stranded in Grand Central Station.

We booked a rental car through them. THEY misspelled our name on the reservation with Avis. Avis told us to call them to correct the name. PL told us Avis should accept the reservation anyway and would not correct the name. They charged us $21 to cancel the reservation. I am also going to contact the BBB. They seem like a great deal, but they are horrible. You can actually get a much better deal with the company itself. They are a SCAM!

Priceline.com SUCKS!!!! The WORST! I’ll never use them again!!! They sold us ‘economy tickets’ without notifying us that we can only bring one personal item and we got charged $25 a bag ($100 total by the end of the trip) plus we were told we’d have to pay an extra $12 to be able to sit together! When I called to complain they did nothing except offer 5% off a hotel until May. The airline even told us this happens with them. AVOID! DON’T USE PRICELINE!!!

I booked a 671.00 flight, for the wrong day. Called and tried to change my flight and ended up getting it changed after throwing a huge fit, for a flight that was 209.00 cheaper. You'd think I'd automatically be refunded that money right? Any decent organization would. NOPE! Apparently, unannounced to me. I was supposed to call and REQUEST a refund. The agent I talked to said I'd get a refund. Never got one. I will never, never, never use Priceline again. They need to be shut down. Horrible customer service. I'd rather deal straight with the airlines.

I had a bad experience with this company, be very careful with the hidden info and you cannot cancel change or do anything after a reservation, they won’t send you any information and worse they will charge you for anything and everything.

Priceline is the most despicable organization around! I travel for a living and while on vacation in Breckenridge, CO. I attempted to book a condo using the regular service. (Not name your price) Priceline then authorized $571.12 on my card and did not get me a room. They then left that charge on my debit card for almost two weeks. If you call them, they have a phone system that goes in circles and you NEVER get to an operator. You can chat with someone online but is that the way you really want to do business? Do yourself a favor and use Hotels.com or Expedia. You will be much happier in the end and will spend less time dealing with nonsense. They literally ruined my vacation and I hope they do not do the same to yours.

We planned a whole month in Kauai to celebrate my 50th birthday and my wife's retirement. We received an email from the condo owner that he regretfully has to sell this condo due to a Court Order. We immediately tried to look for another place to stay, but nothing this close to our travel dates was possible. We called and canceled our airline tickets, which we will have to pay a small fee for changing and then we have tried to call PriceLine.com and they will NOT refund ANY of the $1390.62 ($1800.00 Canadian). I've tried to explain this was NOT in our control, there was nothing we did to cause this. They won't even consider a small fee (administration fee) and offer a credit for future use.

Never use priceline.com. I booked a rental car. Ubered to the airport. Waited in line for a hour. Only to be told you can't rent a car unless you have a flight and a credit card. I paid for the rental with my credit/debit card. I called Priceline and they said, "Sorry, We will cancel but have to charge your account $55 dollars." They are in Philippines. I find that any company who has customer service in the Philippines or India they will rob you blind. Your priceline itinerary for Tampa, FL - Wednesday, February 21, 2018.

I booked a hotel through Priceline.com, pre-paid the room for 4 nights, in advance. All of the hotels in San Diego that weekend were booked! Since I did not arrive at the hotel before midnight, the hotel cancelled my reservation saying it was a no show. The hotel would not refund any of my money, even though they booked my 4 days with another paid customer. Called Priceline, non-refundable. There was nothing they could or would do to give me my money back. Both the hotel and Priceline scammed me for 4 days stay. My girlfriend and I had to sleep in our car that night since "all" of the hotels in San Diego were full due to an event.

Bargains on Priceline -- a 3 star hotel in San Francisco! I treat Priceline like gambling and I keep trying to improve my odds by widening my parameters.

Booked a ski trip through Priceline. I blew out my knee skiing - and we had to go home early to see my own physician. The hotel - was more than willing to refund my days I could not stay, but Priceline REFUSED. The cost to me, in addition to all the medical bills was exorbitant. The hotel was very gracious, apologized and mentioned that if I had booked through them directly - they not only would have refunded my stay, but I also would have received their award points. KUDOS to Best Western Plus hotels - I appreciate your efforts and will book directly through you from now on. Their rates are exactly the same as Priceline. Their customer service was extremely rude when denying my request. Book directly with hotels, they will always offer you the Priceline rate.

I booked a hotel about 5 days out. 3 days out I came down with the flu. I called, offered medical documentation - no luck. They blamed the hotel itself, but when I called the hotel, they said it was all Priceline's fault. Since the money went to Priceline, I'm holding them accountable. It is ridiculous that I cannot get my money back. Absolutely ridiculous.

It's very easy to locate the place I needed to book a hotel for, and very easy to rent a vehicle as well, the site is easy to navigate through, graphics are nice, pictures of the hotel we booked were not anything like the place we stayed at. I feel this is NOT the fault of Priceline in any way! We stayed anyway because it was super cheap, and we only needed a bed and a shower. The vehicle rental was a deal, they were "out" of the vehicle I requested, and I got an upgrade to a brand new fully loaded Suburban! Although I did have to pay 50$ extra! To me it was a deal!

Tried to cancel a reservation on 2/16/18. Neither them or the hotel would cancel or issue a credit for a later date. My husband came down with Norovirus with Doctors proof. I said I did not want contaminate hotel. They were not concerned about other customers health and safety. We are now losing money and not using our reservation because we do care!! However some people will be too upset about losing money and staying anyways. I see a wrongful death lawsuit in their future. I will be more than happy to be a witness when that time!!

We booked a hotel in Vietnam for our daughter and her friend, who are traveling through South East Asia, using Priceline.com. Our daughter and her friend couldn’t travel to Vietnam because they didn’t have the proper travel visa so we canceled the hotel room. After nearly 2 weeks of not receiving a refund I contacted Priceline to ask why. Their response was that they used a sister company, Agoda, and that any questions I had should go to Agoda. I responded saying that because I didn’t use Agoda that Priceline should contact them and just copy me in any communications.

I got a rental car, and had problems with it from the beginning! Tire kept going flat, it was leaking and felt funny to drive, so I returned it early and told them the problem and even the insurance gave me my refund but stupid Priceline DID not!!! Do not go there, I will never go there again. I lost hundreds because of them and they even charged me for the days I didnt use it, ridiculous & when I called, they made some dumb excuse saying they couldnt refund because it was restricted. I'M furious! You would be too! Do not use Priceline. I'M telling you they will rip you off!!!

LIARS!!!! Per their flight details it reads “0-2 stops (MAXIMUM layover: 3 hours)” What an absolute lie!! I had 2 layovers and that was fine but I had nearly 4 hours of layovers in total. When I called and asked them about the layover time they said it was IMPLIED that EACH layover could be up to 3 hours maximum, well that is NOT how it reads nor is there any fine print anywhere.

When using this site to gather information for prices, you need to know that you have to place your bid for your ticket. Review the prices of other sites before making your bid.

Priceline’s cancellation policy specifically stated that I could cancel my reservation by noon the next day. I called within 15 minutes of booking and they allowed me to “cancel” but they refused to give me a FULL refund. I was charged $71 for a hotel reservation I cancelled within 15 minutes of booking!!! Even though I offered to switch out my reservation for another one THROUGH THEM!!! Watch out!!! They DO NOT clearly inform you of their “cancellation policy.” Hidden fees, are part of a poor business model, in my opinion. Priceline.com will do absolutely NOTHING to accommodate its users. Go elsewhere with your business. It’s only a few dollars more and ONE click away for FREE CANCELLATION!!! If it’s not free, these sites listed below will clearly state it, so there’s no confusion. USE: EXPEDIA.COM, HOTELS.COM or BOOKING.COM. THEY WILL ALWAYS ACCOMMODATE YOU!

I attempted to book a hotel with Priceline.com but received an error message that due to inventory they were not able to fill my request and prompted me to try again and that my card was not charged. I tried again but my card was declined due to lack of funds. I checked my card balance and to my surprise Priceline.com did charge my card. I called customer service and they told me that they could not provide a hotel for the price I paid. They assured me that my card was not charged but it was. They have hijacked my money so I can't book with another provider and I cannot get a refund because they are saying that my card was not charged and they refuse to provide me with a room. I just went back to their website and they are still advertising rooms for the price they said they could not provide me with a room for. I wonder how many people they scam this way.

If 0 starts was a possibility I would give it. Priceline customer service is a joke. I spend more than 8 hours on the phone with them trying to change a flight. They kept saying that it was out of their power to make any changes because the airline will not allow it. I reviewed all the airlines little print rules and policies about flight changes and I could not find anything that was similar to what they were telling. The only way I was able to go anywhere with them was when I called the airline by my own and talk to them directly and they clearly explained that there was no problem on their part to change the date.

I have NEVER been so mad at a company in my life. They are so unreliable, and they don't work with customers well at all. By far the worst customer service I have ever received. I bought a plane ticket, and ended up not being able to go, I canceled my ticket back in Nov. of 2017 and to this day (02-14-2018) I have yet to receive my refund. I have called countless amounts of times, and none of them get the job done. Finally, someone told me my refund would be given to me... IN SIX WEEK. I had already been waiting for a month at that point. So I waited 6 weeks, no refund, decided to give them the benefit of the doubt and waited 10 weeks before I decided to call again and yet again, useless. They told me they would call me back in the next couple days, well it's been a week, once again, they suck at what they do. I would NEVER give this company business. They suck at everything they do. Everyone pray I can get my refund soon.

Priceline is a rip off - I booked a hotel and due to an unforeseen issue with my travel I had to cancel my hotel reservation within an hour. They wouldn't cancel no matter what. What a rip off. They need to understand people have issues that come up in life and they could have easily canceled my reservation. I've been a loyal customer to their site for years and this just severed that relationship given their inflexibility.

Requested a rental car to be ready at a small airport in Florida. Called the day before to confirm and said I would be arriving later than originally stated. Told me no worries. I arrived and no car was there and I was left stranded. Car rental company was closed. It was 5 pm and no other car rentals were open past 5 on a Saturday in any nearby cities. Called Priceline next day and they said basically, “Oh, too bad for you”. I’ll NEVER use them or recommend them again. Not reliable. Does not stand behind their word.

Upon selecting the hotel of my choice and entering all the required information, I submitted my request. It took their system an unusually long time to process my request. Finally, I got an error message stating there was a problem with the request, that it didn't go through and to resubmit the reservation. I did so but the second time I used my husband's Priceline account since he had done business with them in the past. Second time, the request was processed. Upon arriving at the hotel, I was informed by the front desk clerk that I had two rooms reserved and that I needed to contact Priceline for a resolution. I spoke with Priceline customer service that same evening and was told that they would speak to the hotel's manager the next morning. I was assured that someone from Priceline would call me. Never received a call from them.

I reserved a room advertise as comparable to the Fairfield Inn Comfort Inn and Suites and Hampton Inn. When I got there the furniture was over a hundred years old. There was some stains, blood stains, cigarette Burns and Lord knows what else. All over the beds dark nasty stains. On the chairs slime and mildew and scum in the shower. It was disgusting. Priceline refused a refund even though this hotel was in no way by any means at all comparable to the Hampton Comfort or Fairfield as they had advertised. They refuse to do anything to resolve the situation.

I "Googled" the hotel I wanted to stay with... I clicked on a price, unaware nor notified that this was a Priceline selection. I made a reservation for 13 days... FEMA sent me to another location in Texas to assist Hurricane Harvey victims. Priceline could care less... Their attitude was "Tough **". FEMA doesn't pay anyone enough to lose $1,000.00 to a heartless corporation.

I made a reservation with Priceline for a rental car. The car was $424.00. My husband's mother has become ill, and we asked to modify the reservation. Priceline denied our request to cancel or modify the reservation. The customer service representative had no concern for our issues. He denied our request without any remorse whatsoever. PLEASE DO NOT DO BUSINESS WITH PRICELINE. Take my warning before you make a near 500.00 mistake as I did. Businesses that do not take care of their customers should truly be shut down.

I tried to book an Express Hotel Deal on Priceline. A star level, customer satisfaction rating and area for the hotel, as well as amenities in the hotel are disclosed at a specified price,but the name of the hotel is withheld until after the purchase is completed. There are usually several choices with various configurations of location/price/star level etc to choose from.

Booked a hotel in Palm Springs Ca. Showed up and the counterman was drunk or high. Became so belligerent we left. Called Priceline explaining we were now homeless for the night and looking for a hotel. They called hotel who told them we refused to give CC for deposit. No refund. They told us they can only refund if hotel agrees. This was clearly theft and they did not care. Never again. Go with Travelocity. Have never had a problem with them they could not resolve right away, and we are very frequent travelers.

I apparently didn't read the fine print when booking my vacation rental car for one week. I always book a car and pay for it when I arrive. When I received my itinerary it said - non refundable, non exchangeable, non transferable. My flight to destination was cancelled. My friends, flying from a different location are still going. I contacted Priceline to tell them my trip cancelled and they won't allow me my friends to pick up the car, or for me to get a credit to use at a later date. They just want to keep my money and say, "Too bad, so sad". I don't care how great a deal you get, it is not worth dealing with this company in the end. They seem to enjoy stealing your money if the unfortunate situation allows.

Priceline is the worst company to use when booking plane tickets. I have called them 7 times and I get an answer to my issues every time. I called trying to figure out what my trip protection covered and other than personal injury it covered nothing. When trying to reschedule the flight that I have already purchased they told me that I pay a fee per ticket, a Priceline fee of $30, and then the difference of the new tickets and the old tickets. Fine. I get that. Then I call 3 days later to try and set up my new flight and they say that is not an option for me to explore. Nobody at Priceline is on the same page, nor do they know anything about customer service. They do not know how to honor previous promises made. This is the worst booking company I have ever used. I will never work with them again because of their poor customer service.

Priceline is worst company I have ever seen. They just concerned about their business and money. No customer solution at all. I rented car from Priceline and paid $44 for insurance and $96.94 I have to pay for rental car company (Fox) at the time of drop off they charged me $273. The only add on I did is prepaid fuel derive which is $52 and I use car 3 more hours. When called Priceline they say they cannot do anything. When called Fox they say, "We have a different prices from Priceline." Both the companies are cheaters and fraud. They just made good app but 0 rules for the payment. They promised be careful. I recommend not to use Priceline or Fox.

So on vacation with my wife and 5 year old daughter we decided to book a few extra days at the hotel we were staying at thru PRICELINE. While trying to book I kept receiving an error. After attempting the booking 4 times I was informed my debit card was declined at which point I called my bank and found Priceline had authorized my card for the amount of the booking. Leaving me with 12 bucks in my check account. So I called Priceline. I was immediately met with a rude condescending representative that told me there was no way anything was on hold with my bank. I told him to transfer me to his boss. I was then transferred to a man named Jeff. Jeff immediately told me it's not Priceline's fault the bank won't return my money then suggested that I was attempting to receive a free booking then hung up the phone on me.

I have always used Express Deal on Priceline. I know that you cannot cancel once you clicked. Through the express deal I was assigned the Quality Inn in Biloxi, MS. I call the hotel to confirm my reservation and make sure it was two bed. The hotel clerk told me I have to contacted Priceline for this. I contact Priceline and they advised me that I have to pay an additional $103. I told the guy that the hotel was advertising two bed in a room for $126 so why do I have to paid an extra $103. Priceline told me that was the hotel price. Now is that not a runaround. Priceline has just lost a loyal customer with this kind of dealing.

I purchased an international air-ticket via Priceline, and realized, several weeks later, that I had chosen an incorrect date for my departure. Fully expecting to have to pay a fee (even a substantial one) for changing the date, I called their toll-free number and spent two agonizing hours on the line with an agent who could not speak English in a way that I could understand. In the end, I thought I had a new ticket for the changing ticket fee of $300 for the airline and $30 for Priceline. To my surprise, I received an e-mail stating that the actual amount was closer to $1600. When I called to inquire, I received an elaborate runaround (at least the person to whom I spoke could say something in English), never explaining what had happened or how it was that the agent I spoke to had never mentioned the cost of reissuing the ticket.

Priceline should be absolutely appalled by their practices. As a consumer I have the right to open a dispute with a company that I feel mistreated or uninformed from. I missed a flight due to feeling very ill as I woke up. Was completely unable to make the flight. The airline sent me to Priceline and Priceline sent me back to the Airline for changes that could not be made. I purchased another ticket with another airline just so I wouldn’t have to deal with this disastrous stress. Priceline needs to work on their customer service and offer exceptions to their unethical practices. If someone from Priceline reaches out to me I will consider updating my review, as it stands now I’ll book directly with Hotel and Airline to avoid emotional distress and suffering.

I very carefully selected the area in which I wanted to reserve a hotel room. (The area is the "Old Town, Cathedral, Shopping District" of Frankfurt in Germany.) I specified the price and the number of stars. Priceline then reserved for me a hotel in another area, several miles away. The entirely false "map" provided by Priceline placed the hotel in the area I had selected, but the hotel is actually not there: instead it is in the Fairgrounds ("Messe") area. When I called to complain, the "senior" staff member ("Brian" "ID# **"), just repeated mechanically, "The hotel is within the area you selected", which was a flagrant lie. He also refused to cancel or modify the reservation in any way. I recommend avoiding Priceline altogether. Priceline seems to have made "deception" its primary method for getting potential customers to use their services.

I used Priceline to book a hotel (Booking Express Deals) because our home was flooded due to a water pipe bursting. We have to use our own money until we can get reimbursed by the landlord. I booked a hotel using Priceline and upon arrival I found the hotel requested another $100 for deposit. Well I didn't have enough for the deposit but Priceline had already taken the money...so I had to either cancel or come up with the money. Nowhere on the website does it state a deposit was required. If so I would have never made the purchase. Customer service was poor and they weren't unable to transfer my funds so I could book another room. Almost every business that exist is set up to cheat the consumer and provide mediocre services.

all other webpages I have used in the past always include taxes.

Priceline has terribly unclear policies as this is how they make their profit. I booked a car rental and intentionally didn't use any of their "name my own price" features as I understand that is like an auction. Instead I just booked a regular car rental and after I gave them my credit card I discovered: I had bought insurance not from the rental car company but from some other 3rd party company! The whole point is to avoid any hassles, charges, and paperwork when picking up and dropping off the card. This doesn't help me at all. I had pre-paid and it was 100% non-refundable.

I had booked a hotel in a city 8 hours from my home city with the understanding my son would be playing in a soccer tournament there (26 days in advance). I booked through Priceline because the price was going to save me $40. Apparently the room I booked did not allow cancellation, but I didn't realize that because for every hotel I have ever booked, there is a zero fee if you cancel at least 24 hours ahead of time. I received an email from the coach stating they had too many players and my son would not be required to play in the tournament.

The way the site is very badly designed, when my rental car bid was not accepted, I apparently clicked something one time that made an automatic booking that I did not want. When I called Priceline to tell them what happened, they said that the reservation was not refundable even though they made the reservation and control the associated policies. The price for which it is so simple to book is for 2x what I was bidding and can see I am able to book elsewhere. It is clearly a ploy to get unsuspecting users to purchase rentals at inflated prices. This is a complete scam and am so disappointed with Priceline's practices. For years I have used Priceline exclusively for booking car rentals but never again. Stay away.

After my connecting flight was canceled from Toronto to Montreal, Priceline gave me the run around. I needed to change my car rental from the Montreal Airport to the Toronto Airport, so we could just drive to Mont Tremblant, QC. No-one could help me with my flight saying that I needed to call Kayak.com (I booked through Priceline), which Kayak had no record of my flights. Same thing with my car rental.

I understand that reservations are non refundable or changeable but when the hotel stated that it could not take any requests to change room types I called Priceline for help. I am traveling with high school kids and it is completely inappropriate for them to be sharing a bed, I tried explaining this to the rep and the only thing she did was remind me over and over and over that it clearly states on the site I couldn't change anything.

I am a frequent flyer and avid traveler and I have never had an experience as horrible as booking through PRICELINE and I honestly can say I don't think I will ever use them again. We booked our flight for the Ironman World Championships in Kona Hawaii through United Airlines and Island Air via Priceline along with a rental car. Our flight came in late via United Airlines and we supposedly missed our connecting flight to Island Air. However... there was no connecting flight. This was after about 5 of us ran frantically to catch a bus and get to the other side of the airport. What we found out was the flight had been canceled months ago and Priceline still had it listed on their site and booked us all on a flight that never existed. So we waited for an hour in the airport being assured they were handling the situation when they switched staff and were bumping people who came after us on flights to Kona.

I made a reservation online and thought I had the Hotel Directly. I guess I didn't, it went thru Priceline and their sister company GetARoom. They are very very sneaky about hooking them to their site. Tried to cancel my reservation and hotel says to contact Priceline. I contacted Priceline, they said to call GetARoom (their Sister Company). GetARoom has a recording telling you to call the Hotel directly. What a Runaround. What a Scam. Watch out.

I made reservations for a 2 bedroom, 2 queen suite for $209, no cancellations. AFTER I put my credit card numbers in, the system changed my reservation to a 1 queen bed and sofa bed for $209, no cancellations. I chatted online and called the number, and nobody would change my reservation to what I reserved. Worse! They didn't believe me, and I had to make them log in to show what I reserved. They still wouldn't change it and told me that it was an error in their system. I asked for a supervisor, and explained the situation.

I won't EVER book anything with this company. I was promised some promotions for a cruise from one of their agents if I transferred my cruise from Carnival to Priceline. There is no way to speak to the same agent as they don't have extensions. When I called back with the information they needed, the next agent said I would only get 1 of the 4 promotions, and it wasn't for the full amount. They need to listen to the recorded conversation between Sesina and myself. I clearly made sure those promotions were something I was going to get. Take your business elsewhere. They really don't care about their customers and could have cared less about what I thought. I will never use them again and will let everyone I know, not to use them. Way to go Priceline... Another dissatisfied customer!

We rented a car through Priceline in Costa Rica. Through them we used Thrifty at the Liberia, Costa Rica airport. The shuttle drives you 10 minutes outside the airport to their remote location. The agent informed us that our CC Insurance was not valid in Costa Rica as it had to be accompanied by a letter from the "bank" and required a $5000 deposit. We were forced to pay almost double the rental rate for the insurance as we did not have this "letter." This was a blatant robbery and the only thing lacking was a weapon being held to my head.

I made a reservation through Priceline for a night's stay near a hospital to visit my mother. Circumstances changed and I asked to move the reservation to the next week. I spoke to the hotel headquarters and was told absolutely that is allowed but Priceline refused. I will NEVER use Priceline again and intend to tell all my friends about my experience. I am not rich and certainly cannot afford losing a $100.

NO. NO. NO. DO NOT USE PRICELINE! NOT reliable, TERRIBLE customer service, FAULTY website, FALSE website information. I tried going on to this website to book my ticket out of the country. Went through the full process. Able to click complete reservation and everything, and moments after clicking it the website acted buggy. It made me start over the booking process immediately. Then checked it again and the prices had changed, so I took my business elsewhere that same night. Did not receive an email about reservation unit 2 days, however the next day the charge was on my card. Called Priceline, they had no reservation for me.

I booked a flight through Priceline and ordered the insurance but what I didn't know was that no matter what Priceline won't not only refund you but won't even acknowledge once your money is spent. These people not only gave me the runaround about my cancelled flight but I even had to call the airline because that is what they said I should do. So basically I donated 270 dollars to Priceline. Please read the small sprint and I would say never use Priceline. These people are modern day crooks. No money refunded, no answers, and still no flight???

We contacted this merchant by phone when traveling by car to find a hotel on our route that would allow dogs. It was clear we were connected to a call center. When we balked at paying a $25 pet fee at the location, the call center put us on a lengthy hold and returned saying they were authorized to reduce the base price by $25, but the local owner would still be free to charge the $25. We agreed. Moments later a charge came through our credit card for the full amount, including the $25. We called back immediately and questioned the charge, but were told there was nothing to be done about either the overcharge or to cancel entirely. We contacted American Express to dispute the charge that same night. Priceline's rebuttal of our dispute was a lie, that we had confirmed our price online when booking.

Last October 4, 2017 I purchased two tickets for an overseas trip. When I received the email confirmation, the landing time ended up being too late for a scheduled meeting. When I tried to cancel the flights, I only had a phone number to call. I called the number. It did not leave me an option to leave a message. I tried several times but then left for three days for a working trip. When I returned, I tried for three days solid, sitting by my phone and repeatedly calling the number. The answer was always the same, Our system is busy, call back later (actually have the message scripted).

Priceline offered a deal on a hotel but would only allow you to know which hotel after you made the reservation. The fine print apparently made the declaration that the deal was non-refundable (something I didn't see). Most other travel websites that I've used have reasonable cancellation policies. After booking, the hotel that was booked was not only sub-par, but in a location where I would not feel safe staying. I immediately contacted Priceline to cancel the booking (well within 24 hours of the reservation date) but they had no interest in allowing a cancellation. I called and received the same results. I'll never book with Priceline again. Priceline should vet their hotel options more carefully. I would have been happy with even 50% refunded. Priceline's answer, "No way."

I booked a hotel room, for which I was promptly charged, and never received my refund. They said they paid me the day after I cancelled. They want to do a three-way call with my bank. I am not a fool. I am not giving personal info to my bank with someone listening. I went to my bank and we called them together. They would not give my bank a valid transaction trace number and could only email accounting for review. I was told I would be emailed by accounting in 3-5 days. I have yet to receive anything from them. I have called back twice and been told the issue was resolved because they already paid me. They have insisted on doing another three-way call with my bank. That's fraud waiting to happen!

If I could I would give no stars to Priceline. This is a horrible company. I booked a hotel reservation thinking it will be a cheaper price. I went to the hotel and as I was checking out they gave me a cheaper rate and lower price. I called and chat with customer service. They were so rude and didn't want business from me. What is done is done and they couldn't give an adjustment the hotel gave me. PRICELINE is a scam and PLEASE DON'T USE THEIR WEBSITE. Their prices are not cheap at all. BEWARE!!!

My confirmed travel reservation was cancelled. I contacted customer service who said that it was cancelled by the fraud dept. So I contacted them. The fraud dept said they couldn't find any fraudulent activity, and blamed it on the customer service dept. Went back to them; they pointed the finger back to the fraud dept. Gave up and booked directly with the airline at the same price. Won't use again.

They don’t even deserve 1 star. We booked a car rental several months in advance. When the airline canceled a flight due to mechanical failure I called to let them know we would be picking up the vehicle late (as in the next day). I didn’t ask for refund, just letting them know we would be late. They would not honor it. Said it was a cancellation, we would need to pay a cancel fee. In between all that they bounced us back and forth between their 3 reps and the Budget car reps. Which I would never go to Budget rental either. Such a scam and extremely poor customer service on both ends. Wish I would have read more reviews before I booked. We ended up renting through another agency - only $50 more and a nicer vehicle too. Save your time and money and don’t bother with Priceline. It was not inconvenient having to deal with them, then having to rebook our flight.

Never use Priceline to book a Pet Friendly Hotel - When booking online with Priceline, even when you choose to only look for Pet Friendly hotels. The results can return other hotels as well. If you inadvertently book a hotel that showed up in the results thinking it was pet friendly (because that is what you searched for) there is not a way to cancel the hotel and get a refund as "Pet Friendly is not one of our guarantees".

I live in Ontario, Canada. I booked through Priceline.com to stay at Chateau Versailles in Montreal, Canada. I made a deposit for 3 nights for the total of 471.99 but when the transaction was posted to my MasterCard, the total came to 607.03. I called Chateau Versailles who said that all payments are made directly through Priceline. Priceline said the difference was the US/CAN conversion. At the time of the booking there was no indication that the 471.99 was in US dollars. The person I spoke to at Priceline told me that there was a button at the top, right of the screen indicating that it was US dollars but I went back and saw no button. He also said that I got a deal. I told him if I knew I was paying 200.00/night, I would not have booked to stay there at all.

Rented a car Hertz through Priceline, I no longer need the car so I went to cancel a week before the rental and they have a no cancellation no refund policy. If I had booked direct with Hertz I could have cancelled and been refunded.

I double booked a flight because Priceline never sent me my confirmation email. When I attempted to address this concern and see about a partial/full refund the representative was hecka rude, stating that they did send me a confirmation and I didn't show up for my flight. But bruh I just told you I did show up and cancelled the flight to use my other ticket.

I booked a cruise line about 1 month ago through Priceline.com. I found the price is lower about $100 than that of 1 month ago. So I called to the customer service for the refund due to their best price guarantee. The customer service told me she cannot afford me the refund. Due to that she was told this is the best deal from the carnival.com. I do not know the meaning of this best price guarantee. The Priceline.com can restrict its clause as it wishes. This is the big company! I will never book anything from the Priceline.com.

Worst experience ever. I called to book a hotel as I was driving. The agent steered me to a different hotel, telling me that I didn't want to stay there, and the room wasn't available anyway (not true) then transferred me to a 'better' hotel, then at the end of the conversation added a $18 service fee and told me it was nonrefundable. This agent must have received a commission. The hotel was empty and far from everything, there were 3 people in the entire hotel, and it was new in 1970, I called customer service and was told there was nothing they could do, it was nonrefundable, and that they would "escalate" the claim but no one would ever contact me. They allowed an agent to line their pocket and offered no customer service options. Never again.

My husband and I will NEVER use Priceline.com again. When I originally went online searching for a rental car for our vacation, I priced out many options. On one site, I think it was Expedia, Priceline information stated the lowest fare for what I was looking for; a midsize auto with unlimited miles. It showed no other information and stated I would have to click through to get more information. I did. I entered my dates of arrival and departure flights from MKE to RSW and back. I entered the times we would pick up/drop off based on our flights. I entered the car size we needed. It again stated a good price (the best I had seen so far in my search for the past several days) so I ended up purchasing and found out it was through Avis. I was very pleased so far.

I do not recommend this website. False information and worst customer service I have ever seen: You contacted the customer service by email. They asked you to call another CS who, is unable to solve any problem, asked you to contact the first one who asks you again to call another number phone. False information on the website and worst service I have ever seen!

As others have mentioned, if I could rate this company less than 0, I would. I recently booked a two people air and hotel trip through Booking.com. I always purchase trip insurance, especially for an expensive trip like this. I thought the website will prompt me to add insurance at the end. But it did not. It also did not give me a bundle discount, even though I used the "Package" function. Expedia has the exact trip for $120 less.

Have always booked with Expedia in the past. Tried Priceline. Never again. First, they cancelled half of a round-trip I booked months in advance, no compensation, to a completely different day on which I could not travel, so had to pay more to re-book with another airline. Customer service at Priceline just said "too bad" that it cost me hundreds more to re-book months later. Then trying to select a seat, and trying to check in for the Priceline flights was a pain, no confirmation numbers, no seat selection, no check in online, crappy service!!! Could not do any of it online. Have to wait to check in at the airport. Never had this with Expedia. Don't book with Priceline. Terrible.

On Saturday December 30, 2017 I booked an express deal on Priceline website. Advertised at $50.00 after 44% discount. Hotel will be SIMILAR to Comfort Inn, La Quinta or Best Western therefore a $94.00 hotel at nearly half off. Got a confirmation email for the Rodeway Inn in Fort Pierce, Florida a $60.00 hotel and not comparable to the similar hotels listed.

We were scheduled for two nights at Depoe Bay, arriving 12/26/2017 and departing 12/28/2017. We received two emails, one from Priceline and one from booking.com stating these dates and charging for two nights as they should. Then, we show up at the inn and they aren't expecting us. Why? Booking.com has gone and dropped one of the two dates (the date we arrived). I have asked them why they did this and have received no response. I contacted Priceline and I'm getting "Oh, it's our partner company - we can't help you." Pathetic reasoning and I will follow the advice of a person dealing with the issue "don't use them - use TripAdvisor".

I called Country Inn and Suites 800 number to make a reservation and got connected to Travel Marvelz in Guatemala part of Priceline and asked for the best price and was given $115 and after tax and? $143.75. I later went online to the hotel's website to get directions and saw a price of $86 and then called and was told to call Priceline direct who told me to call Travel Marvelz direct who stated they couldn't cancel or give me a lower price because Priceline wouldn't agree. Priceline states the lowest price will be given, I asked for the lowest price and did not get it and they didn't know what the extra $7.99 tacked on was for after the $20.76 tax. I am very disappointed with Priceline which I have used before but will never use again.

As others have mentioned, if I could rate this company less than 0, I would. I recently booked a hotel through Priceline.com. Within one minute of booking the reservation I found out some information that caused me to change my trip plans. Most of the time when you book a hotel room, if you cancel more than 24 hours prior to your stay there is no charge. Not with Priceline. I immediately went back in to Cancel my reservation and found out that there would be a charge, equal to half of my original booking amount for cancelling it, because their policy is 48 hours prior to check in. In contacting Priceline their basic and only response is, "...it was in the contract...", "...you should have read the contract...", "Our hands are tied", and more to the same effect. There is no attempt to work out anything. I know I should have read the contract closer, but it is really their attitude; they do not care. I will never do business with this company again.

Over a month ago I booked a hotel reservation through Priceline.com. I was really surprised when they asked me to pay for the room then. I have never paid that far in advanced, I've always paid when I checked out of the hotel. I paid for the room, however upon checking out at the hotel it took me an hour to check out! The front desk clerk told me that the credit card had been declined. The credit card number she told me was not mine but the 3rd party that Priceline uses to do their transactions. After getting disconnected 3x from Priceline, we finally were able to get them to give the desk clerk the needed information to complete the checkout process. I was very upset that it costed me an hour of time! I DO NOT RECOMMEND USING PRICELINE FOR BOOKING HOTEL ROOMS! You would be better off calling the hotel DIRECT!

My wife booked the reservation. She did the flight and car rental package. She can no longer make the trip. I understand the plane ticket is non-refundable but I didn't think there would be an issue with changing the name on the car rental to my name. Well...that seems to be impossible. Because we did the package deal they are unable to put my name on the rental! What!!! Unbelievable. So that is more money wasted because we chose the package deal. What a great deal?! We will never use Priceline again and I will certainly be telling my friends and family to not use them either.

One of worst experiences in booking the ticket and hands down the worst customer care representatives. I booked a ticket for $970 through Air Canada via Toronto. Throughout the entire booking process there was absolutely no mention of a transit visa. I had to cancel the booking (luckily a friend notified me of this). The customer care representatives tell me it is my responsibility to understand that Toronto Pearson needs a transit visa and nothing will be done. I feel cheated because I was kept in the dark throughout the booking process about a transit visa. Never book your tickets with Priceline. One of the worst travel portals to do so.

I wanted to change a flight date and agreed to pay the outrageous but well stated $200 change fee. Also added on without previous telephone explanation was a $30 fee. I cancelled a $465 fare and replaced it with a fare about $20 cheaper that I found at the carrier's website (as instructed). I assume I can change for a grand total of $200 plus $30 minus $20. Nope. They told me that there are different fare rates for rescheduling a ticket. This particular flight would be on the $1500 range. Outrageous. Needless to say I made the smarter financial decision to pay outright for the $444 dollar flight and write off the $464.

If I could give zero stars, I would. My account and CC were compromised. I contacted Priceline and the Hotel that was booked. Neither would give me confirmation or a signature page where I booked a room nine hours from my home. I spoke with 3 different agents and none would listen and would talk over me while I was trying to explain. I had proof from my bank that my CC had been stolen and that they had blocked the card. Priceline also showed where the reservation was declined eight times with different cards. HORRIBLE HORRIBLE HORRIBLE. I would never use Priceline nor would I recommend them to anyone!!!

I purchased an express deal, when I found out what hotel I was receiving I read some reviews that stated that the hotel charged for parking. I contacted Priceline. Was told that I would receive a phone call within 3 days. 5 days later still no call. I called Priceline. No apologies for not calling me just rude ignorant people. I was told that they do not guarantee free parking and that losing me as a customer would be worth the 24.00 (parking fee). I am now done with Priceline.

Buyer beware... live and learn. I just signed up for @priceline.com today. I booked first hotel using my membership to go visit my grandson for Christmas for a two night stay. I used the Priceline “express deal”. I entered that we had three adults, one pet in the search criteria. The search generated the lowest price but didn’t state anything about the additional person or dog. The details do not make it understood that your full detailed criteria that you enter (because they provide the criteria questions) is not a consideration when making the bid. You are not able to see all the final details until after you pay. This is a nonrefundable purchase. So there is no cancellation ability.

Priceline (priceline.com) comparison is misleading. If the hotel's official site lists price $100.00 (including tax and fee), Priceline's price is $80.00. It claims that its deal saves $20.00, but Priceline has additional fee $20.00. To be honest, you have to compare what the customer pays from the pocket. It is a dishonest behavior.

Booked 4 night stay on Priceline, for 1 room, double occupancy. Went to Hotel website and found a general public rate for $28 less per night. Priceline said they would not match price because price was not offered to the general public, it was absolutely offered to the general public. It was on a direct Westin website! Priceline will find all loopholes they can not to live up to their "Priceline Guarantee". First and last time I will ever use them. Please call or visit hotel sites directly.

Priceline's online system stated to me that "Oops something happened. Please try again." In which I tried my booking again. Got the same message. Backed all the way out the system. Then tried again. Got a message, "this appears to be a duplicate booking." I got to check my email and see two different confirmations. I call Priceline to rectify the booking situation, they refuse to refund me. Even though it was their system that did it. I had no idea the confirmations went through until I checked my email. I am now on the hook for two rooms. I only needed one. I am a single mother and they just fleeced me.

Due to the recent Hurricanes I am unable to travel. They will not issue a refund to me due to extenuating circumstance. I WILL NEVER EVER EVER USE THIS TERRIBLE UNETHICAL COMPANY AGAIN! PRICELINE HAS OFFICIALLY LOST A CUSTOMER!

Travel agencies are like hit or miss. If everything goes smoothly, then you won't even notice any issues. If it does not then you are screwed. They swapped birth dates of the passengers and declined to accept the fault of their website. Never again. Priceline sucks.

I recently booked with Priceline, as an express deal. That was one of the worst hotels I have ever stayed in!!! I’m not sure who does their star rating, but that was in no way, shape or form a four-star hotel. I am deeply disappointed. It was dirty, smelled of pot among other smells on our non-smoking floor. And to top it off, the power went off twice for a consider amount of time and we were unable to use the elevator! It was such an awful experience!! I have emailed Priceline twice to hear what they had to say about the matter and they will not get back to me. Disgusted and disappointed!!

As usual, Priceline is unwilling to cancel or help change a reservation when the price drops significantly. Worst service experience again. We will never use this company in the future. Tried to give them one more chance, and as in the past, they do nothing but disappoint. I’d recommend any other company before them.

They scammed me in thinking I was booking a 4.5 star hotel but actually got a horrifying small shack in the middle of nowhere hotel. When I called to cancel they denied my request after speaking to 3 managers so I had to dispute it through my credit card.

If I could give negative stars, I would. Priceline advertises a Best Price Guarantee, but will not even honor that. Once you contact them with screenshots or proof of the best price on another site, they take a day to do their own verification and search (by which time, of course the other price has risen). Then they try to say that the price isn't lower. I even experienced a situation where a customer service rep found a lower price, agreed to refund me $22, but still they will not honor it. Such a bad company. I will never use them again.

Priceline definitely participates in false advertising. They advertise one price and then add in a "hotel fee". I understand taxes. But when the "hotel fee" adds 20 dollars to the nightly stay that's ridiculous! Just advertise the real price of the room with the fee added! Never use Priceline again!

I booked a hotel with Priceline in November 2017. When we received our receipt from the hotel it was $43.10 less than what Priceline booked us as. I thought they would adjust accordingly however they did not and when I contacted them told me the hotel front desk made an error and shouldn't have showed me that price.

When I tried to cancel a hotel reservation for which I was charged $320.16 I was told that the reservation is nonrefundable because I "chose" that condition for the rate I paid. I don't know where the nonrefundable condition was to be found but I didn't see it. Even though I tried to cancel 12 days before the reservation, Priceline would not refund ANY, much less all I had paid. I tried to get a refund from the hotel but was told they don't refund because they don't get the money until Priceline sends it to them. So Priceline is now $3201.16 richer without having given ANYthing of value. I'll never use Priceline again.

The cs reps and supervisors are awful. Worst customer experience. Bought a flight ticket online and next day their price was lower on the website but they were just coming with million excuses to not match the price. Definitely not going to use them in future.

I have used Priceline for years but this week they have misrepresented the express deals twice costing me an additional $30 in fees. The first hotel policies were vague so I let this $18 parking fee slide. The hotel I booked tonight clearly stated free parking but I was still charged a parking fee. After contacting Priceline they said there was nothing they could do so I told them to close my account. I will never use them again.

I tried to book a flight from them and they offered a $100 reward if you sign up for their rewards Visa card. Once I was approved for the Visa and submitted my payment, the flight got lost in their system and there were no way for me to look for it. I couldn't even book for the same flight because it was gone from their system, and I also lost my $100 reward from signing up for their card. I contacted customer service and all they did was copy and pasted their policies to me, which made it seems like I was just talking to a robot and they couldn't even help me look up on my lost flight. Please do not use their service.

Made a hotel reservation with them with airport shuttle and everything. Got to call the hotel and was told there is no shuttle at my arrival so I should contact Priceline where I purchased my ticket. Priceline told me that shuttle and other amenities are at the hotel discretion that they cannot do anything. Totally screwing people up. Wondering why that isn't added to their website during booking.

When you purchase through Priceline, you will not get the best deal and once your purchase has cleared, you cannot get a refund or credit without paying high fees to do so, even if the company you are actually getting services or product from hasn't been paid yet. Read the fine print. I am so done with Priceline, I am ready to cancel this credit card. Please spread so people can boycott Priceline and make them drop their fees and cancel their (non) practices. They don't break down their fees you are paying. They are very deceitful about what they are doing until the purchase has gone through.

I purchased tickets through Priceline.com for flights for two people on 12/1/17 through 12/3/17. This couple was interviewing for a position at our church and we confirmed with them repeatedly about dates, flight times, airport to fly out of, etc. We made the ticket purchase on 11/16/17. On 11/22/17 they emailed to say they have taken another position and will not be flying to Charlotte on 12/1/17 to be interviewed. I called Priceline.com to find out if I could get a credit for a different flight at a different time or be refunded. I'm being told that we purchased restrictive tickets so we can't get a refund or make any changes. Our only option is to use the tickets, but we can't force anyone to get on a plane when they don't want to do so or we cancel the reservation with zero refund.

I booked a flight on Priceline, I kept getting an error message telling me there was an issue w/ the names for the booking of the tickets. After reviewing them they were correct. Finally it completed my order. I got an email confirming my flight. Then a few days later I received a phone call telling me to contact them due to an issue w/ my reservations. Apparently the system booked my flight 3 times and changed my account 3 times! This overdrew my account costing me fees! After almost 3 hours on the phone w/ them they reimbursed my ticket fee but not my overdraft fees OR the extra $12.00 fee for Priceline! And I have to wait a week to get my money back. Meanwhile how am I supposed to feed my family or get to work. They have all of my money! This is horrible customer service. Needless to say I will never use Priceline again and I'm telling everyone I know! Buyer beware!!

I did a Priceline Express Deal where I was promised a 3-star hotel in the Anaheim Area. They gave me the list of names of 3-star hotels in that area and I ended up at a motel, the Ramada Maingate North Anaheim. Now, I did not have ANY problems at the Ramada Maingate North, however, it is not a 3-star hotel by any means. It's a very clean, friendly, 2-2.5-star Motel. They can say it's their amenities, but the business center at the Ramada consisted of a printer and a computer screen sitting in the lobby. I mean that's really stretch... There needs to be a way to be issued a partial refund for customers who didn't get what they were promised.

On Friday, November 17 2017 at 5:00 PM I flew from John F Kennedy Intl Airport (JFK) to King Khalid Intl Airport (RUH) where there was a layover for 3hr 10m for a connecting flight to Dubai Intl Airport (DXB). Coming back from Dubai Intl Airport (DXB) is where the problem arose. When coming back on Nov 25 2017 I was told I am not allowed to board the flight because I do not have a visa for Saudi Arabia. When going on Nov 17 2017 from JFK there was no problem and I had a layover in Saudi Arabia and I was able to reach Dubai successfully. I had looked up the travel requirements and it said that when you are in Saudi Arabia for less than 12 hours there is no visa required. They did not let my husband and I board the flight and we were quarantined into a room.

I had a reservation for a car rental at Budget-Rent a Car that I booked and paid for through Priceline. The day before our trip we needed to change our flight to arrive at 9am instead of 3pm. I called Priceline to have my car rental reservation adjusted for an earlier pickup time and the first customer service representative told me to call Budget to handle the matter. After reaching a representative at Budget I was told all changes must be made thru Priceline. So after calling Priceline back again the only answer I could get was that I could pick my car up early, IF IT WAS AVAILABLE.

I recently used the Name Your Price option to make a hotel reservation. The outcome was a non-refundable cost that was 50% higher than what I had bid!! The Priceline site will show you the expected cost for a hotel - hotel fees and taxes (I used this to determine my maximum offer). They require you to specify your "minimum" hotel stars. When they match your bid they DO NOT include resort fees AND they will go to higher star levels as they desire without consideration of full costs to you. They matched my offer at a level 50% higher than what I had expected. No opportunity to reject higher cost!!! The only remedy their customer service offered was to cancel and take a full loss on the charges made. VERY DISHONEST in my opinion.

I now can't fly, costs me $450! DON'T BOOK! - By accident, I put my married name on the booking for a ticket to Europe and when I realized I called to change name. Usually a fee is charged to rename. Only option according to Barbara (a Philippine-based rep?), was to rebook at an additional $2k! She clearly stated this was the airline policy and she had spoken to them. Airline told both me and my daughter during 2 separate calls that Priceline calls the shots, they have to request the change. THEY LIE SO DON'T BOOK WITH THEM! I have recorded the conversation with Priceline and will take legal action.

Thursday, November 16: Arrived at SeaTac around 3:30 pm for a 5:25 pm flight to Paris by way of London for our honeymoon. As we approached the Virgin Atlantic counter, we were greeted by the agent behind the desk. She said, "Heading to London?" She told me to set our bags on the scale, and as I was doing so, she was looking at our passports. Our full plan was to go to London for a short layover, then to Paris for the weekend, then back to London by train for a couple of days before a week and a half in Scotland. That was the trip.

I recently went on Priceline.com to book a hotel for a great price. I went through the process of purchasing the hotel as normal and when I saw what hotel it was I was horrified. My brother died in this hotel on Oct 6th 2017 and when I saw what hotel it was I immediately called to try and change the hotel. I wasn't even asking for a refund just to change my hotel. And I was basically told that it didn't matter that my bro has passed in that very hotel. There was nothing anyone could do to help me. I have used Priceline for over 8 years and I have never been treated so poorly! Wish I didn't have to give a star rating because it would definitely be 0.

I used Priceline to create a vacation package to Florida. We wanted airfare, hotel and rental car. Our package date was suppose to be from 11/10 - 11/15. At first we were very happy with the package we got until I got an email from Priceline telling me my hotel and rental car dates were for 11/10 but our plane tickets were for 11/13. When I called Priceline they could care less. I told them I don’t understand how you could give us a vacation package starting on 11/10 but the plane tickets for 11/13. They wanted to charge us 879$ to get us on the flight we were originally suppose to be on. So then we asked if we could move the hotel dates up and they said no. How do you create a package for someone with the hotel dates early than the flight date.

My husband and I had booked a flight to Paris through Priceline. The itinerary they gave us in the latest email they sent listed “British Airways operated by SkyWest and American EAGLE.” At Hartsfield-Jackson Airport in Atlanta, GA, THERE IS NO AMERICAN EAGLE ticket counter. We rushed back and forth from the domestic terminal to the international terminal and back to the domestic terminal again and again to try to figure out where we were supposed to be. Nowhere in the emailed itinerary did it say “American Airlines.”

Booked through Priceline. They changed our flight forcing an overnight stay in another country forcing us to lose money on hotels and days at our destination. We came to the airport to check in, it’s now been two hours and we missed our flight because Priceline messed up our bookings. The manager of the airline is still on the phone trying to get us on... Never ever no matter what the price is, use Priceline. They ruin your trip. It’s just not worth any price.

I was using Priceline to book a cheap flight to New York. The only reason they didn't get 1 star is because the prices are actually quite reasonable in terms of deals. THAT SAID, I went to click a flight that said AM departure, PM return - is asked me log in for an added 5% discount, so why not. A pop up box for login appears, I log in, the box disappears and I am on what appears to the be same page with the AM-PM flight. I click the button and go through the entire process, only to find out AFTER I processed payment that the flight had switched at log in to an AM-AM flight, so I now have a 6 am return flight.

I always select the express deals through Priceline, which guarantees a swimming pool. THEY GAVE ME A HOTEL WITH AN OUTDOOR POOL. It's NOVEMBER! They then proceeded to use a condescending and extremely rude tone with me when I asked them to change my reservation. I've been booking with them for years, but NEVER AGAIN will I deal with these CONS!

Even though I tried to cancel a Priceline rental car reservation 7 days prior to my trip they won't even listen. Stating the fine print trick used by the company that it is set in stone. Awful business culture and customer support.

I’m a two time Iraqi war Veteran. First tour to Iraq was 15 months and the second for 12 months. The purpose of my call to Priceline customer service was to try and spend the first Veterans Day with a family member that was newly graduated from Air Force basic training. I spoke the customer service representative and informed them of my situation. I spoke with a SENIOR employee who was hard to heard who explained to me the situation. This employee however was hard to heard so I ended up asking to speak to her manager to better explain the situation.

I tried booking a car from one of their teaser deals to find out they were not telling the truth. Their search engine sucks. I ended up calling Enterprise Direct and booking a car. Now when I go on to the internet from my phone or computer car rentals popping up everywhere. I will never go thru them again. Also too bad stock went down 265$ in one day today. Looks like I am not the only one upset.

After talking to customer service for 40 minutes and repeatedly walking through the "Guaranteed amenities" filter system on the Name Your Price System they would not relent in saying they are not guaranteed... Hilariously false advertising that cost me most of my night on a business trip to make up for. Basically the WIFI amenity showed up as guaranteed for the region I chose but they matched me with a facility that didn't have WIFI, so I had to drive around finding somewhere that did in order to send time sensitive materials after working all day.

So I booked a deal (so I thought) On Priceline.com. It was a express deal where they guarantee 4 star rating a hotel equal to some great hotel brands. So once you book it your email tells you where you are booked. So I was super excited and I started researching the hotel. Major fail!!! So Priceline's own customers wrote very poor recent reviews in 2017 - including bed bugs!!!, mold in rooms, damp smell in lobby, smelly carpet in the room, bug/spider bites, etc. I researched other websites such as Yelp, hotels.com, Expedia and Orbit. The website reviews from those websites also supported the same reviews. So in 2017 if you were to take current year reviews the hotel would definitely not be a 4 Star. Bed bugs??? Spider bites??? Mold? Hello! So I think Priceline is huge right? So they must have awesome support like Shutterfly or Groupon right? Wrong!

Booked 3 nights for a conference in Wichita KS. I was traveling all the way from CA. My car was having issues and I could not make my reservation. I called over 24 hours in advance to cancel but their policy stated that I needed 48 hours to cancel? I called the hotel and they said... "Say goodbye to your money" because they do not refund. She told me I should never go through Priceline and she said if I would've booked directly they could've canceled. No problem. But with Priceline... You better cancel way in advance or they literally STEAL your money. I do not understand how this policy is legal under US law. I received no room... Could NOT get refund or talk to ANYONE who spoke English or could help me receive my money back.

I made a reservation for a hotel for $213.00 only to be charged $246.00. Priceline.com repeatedly stated that they had only charged my credit card for the lower amount. After talking to a supervisor, he stated that my only recourse was to submit proof of the charges via email for a credit. I then telephoned my bank and the bank indicated that Priceline.com did charge my card for the $246.00. The additional fee was a 15% charge for hotel incidentals and would be credited back to my credit card after the hotel stay. There was NO separate charge from the hotel; the additional 15% was charged under Priceline.com, so Priceline.com did charge my card for the higher amount.

Booked a hotel room through Priceline and when I arrived, there was no reservation! Also with no help to correct the problem even though I had a confirmation number. I was told it was a system mistake. Save yourself and do not book through these companies.

I made an airline reservation and received a confirmation number for both Priceline and the airline. Now all of a sudden my reservation has disappeared from My Trips in the app. I received no email and no notification that my trip was cancelled until a full day later, after I had already made other travel arrangements. Had I not checked back in on the reservation, I would not have even known that my reservation had mysteriously disappeared. I called the airline and they were able to look up my reservation but did not show any tickets.

I have searched Priceline for hotels, flights and rental cars a number of times over the last few months. I generally receive an email offering lower prices than I was able to find. When I click on the link to these prices they are not available. Higher prices, usually the same prices I originally found are displayed. I find this misleading, disappointing and unacceptable and have decided to use other sites. I tried to bring this situation to Priceline through their online chat channel, received acknowledgement then silence -- no response to my comments and questions. I am not convinced that a human being was on the other end of the chat. If you offered a negative star rating I would give Priceline the maximum negative number of stars.

Please never use Priceline... They say they will match 100% difference if you find a lower price but will not do so. I booked a hotel room through them and shortly after saw it on their own website for $21 less. Immediately e-mailed with no response. Then phoned in the evening but was refused any reimbursement even though I could still find the same room for same dates at a lower price. Total crooks. They tried to say it was American dollars even though I made sure at the time I was on the phone with them that it was Canadian pricing.

I booked these great tickets online which were definitely cheaper than through the airline, I found the reason they can offer them so much lower is because they buy them in bulk so they pass on the savings to us. Well it’s obviously a sham how can the same website offer the tickets and then not fulfill the ticket request? They don't charge you but now they have your credit card info. I thought this company was supposed to be good? Later on the ticket was offered again at a higher price. I didn't buy them. Two minutes later the price dropped back to what it was. So I tried again. I've done this four times now and I’m really irritated. They keep canceling saying ticket request was not fulfilled due to airline system failure.

Wow, I can't even rate this a 0 star. We didn't even stay with our reservation when we booked with Priceline. I decided to use their express deal based on the rating of 3 stars or more. I was purposely trying to avoid this hotel based on recent reviews. What did Priceline give me, this hotel. Mind you its a non-refundable, non-transferable hotel. Basically a we will give you this deal but even if you die, you're out this money. If you look at the previous activity at this hotel you will see why we didn't even attempt to come here. Pubic hair in the sheets and bathroom. Stained carpets, outdated furniture. Prostitution in the parking lot, doors that don't lock or broken. Heavily used cleaning chemicals. Even a guest died there recently. The list goes on.

Booked a flight and wanted to move it up a few hours. I was even willing to pay whatever fee applied. I was told you can't change ticket times under any circumstances. I will never use Priceline again and also will make sure my entire company doesn't as well.

Representatives do not speak English fluently, Transferred 6 different times and disconnected once. My trip is 15 days away and would not help me resolve my issue. Package deals are not transparent enough to inform the consumer on cancellation or itinerary change policies. I am beyond angry and frustrated, as well as very disappointed with the situation. Will not be using Priceline again.

Up by 8 dollars. There's no explanation in the taxes and fees (summary), just the total taxes and fees. My original bid was 22 dollars a day, the total price would have been 65. I accepted to increase the price by 4 dollars a day, you'd think the total price would be 73. Where do they get this 88 dollar crap?

I recently made a reservation through Priceline for a Milwaukee hotel. The published rate was $52. I booked it but never received a confirmation with the price details. I charged it to PayPal. I just looked at my statement and they charged me $198 for a room that I thought was going to be $156. Not only was the rate different, but the tax and fees added up to nearly $40 more. I called them and they claim they sent a confirmation, but I have search all emails and trash. They did not. SCAM!!!

I booked a hotel for 4 nights. When I got to the hotel they stated they had cancelled my reservation with Priceline and told them to rebook me, which clearly didn't happen. They had extra room so was able to reinstate my reservation but they only had 2 nights on file, when I had booked 4. I spent one hour on the phone with Priceline and was rebooked into a nearby hotel however they could not provide me a confirmation number because an "affiliate" company had booked the reservation. When I got to the second hotel, they had no record of payment so I could not check in. Now I got to spend another thirty minutes waiting on Priceline. They eventually resolved the problem but wasted so much of my time and caused A LOT of stress. I will never use again.

Made airline reservations with Priceline for my daughter and grandson to fly from Dallas to San Diego. Priceline website took my credit card info, showed the flight number and info, had me select seats, and gave me a confirmation number. When I still hadn't received a follow-up email from them a few days later, I tried calling "customer service". Entirely automated and no option to speak to a human. I then went on-line to the chat room, and was told they did not make the reservation, even though at the time of the believed reservation I printed out everything that looked like a confirmed reservation, and they gave me a confirmation ID number.

We booked a hotel 2 weeks in advance. Only criteria - pool. We promised our kids a night out with lots of time playing at the pool. We arrived at the hotel (3 star) and the manager informed us the pool has been out of service for a while, so no swimming. Major disappointment considering that's why we were there. Manager said to simply call Priceline and cancel stay. After an hour chatting with Priceline, I was able to have the night cancelled with no fees, but then what? I asked the Priceline agent if he would find us another place for the night (with a pool). Sorry, no luck there!! He told me to do it myself online. I informed him that prices had jumped quite a bit since we booked but he simply said he couldn't help.

There is a stove and fridge with no utensils, plates or anything? No batteries in remote. Room smells like pot! Would NEVER stay at Extended America again. I would like at least half my money back. 1/2 of $88.

We were quoted a price of 99.99 on the internet when I booked. When we checked in the clerk behind the desk said 84.99. I called Priceline to see why the difference and Megan said it was their price markup. Really??? I could have gotten a better deal had I called the hotel directly. So, save yourself some time and do not book with Priceline EVER!!!

I have been waiting for two days to hear back from Priceline regarding an issue I had with them over this past weekend. The hotel that I had originally booked informed us that the hotel will be closed on the DAY we were checking in. This was a family vacation and we drove over 7 hours to the location. After talking with Cindy at the relocation center for almost 2 hours. She was able to find us new rooms, but they were not as big as the rooms as we had originally booked. She told me that these were the biggest rooms this hotel had to offer (which I called and found out was NOT true), and then she made the second reservation we had incorrectly and told me that we had to pay at the time of check in that we will be reimbursed if I contact them with the receipt which I did on Monday, Oct. 9, 2017. After that I found out that we had additional fees that should have been part of our reservations for the hotel.

My family and I decided to take a weekend trip to San Diego for my husband and I's anniversary. Hotels that weekend were insanely expensive, so I decided to book a room using Priceline to save a few bucks. I normally go directly through hotels and not third party websites and after our experience I can see that was a good idea. We are a family of 4 and I booked a room with two beds for $190. When we arrived at the hotel, we were given a room with one king bed, which took up the entire room and did not leave room for an air mattress if we decided to go out and purchase one. We were told by the desk clerk that hotel did not offer cots and they were sold out of all their rooms.

I just found out that Priceline changed our itinerary so we leave tomorrow for our Caribbean trip rather than in 3 days (like we originally booked 6 months ago). That doesn't work for us, so after months of planning we are out our trip and no one seems to care at Priceline because apparently they can change flights within 7 days before or after.

I had to cancel a booking 5 days in advance of a reservation that I had made through Priceline. Not only had I never received a confirmation email, but when I went to cancel, they told me that it was non-refundable, despite the fact that it did not say that when I reserved online. I spoke with three separate agents who gave me the most generic responses and refused to listen to me. It was the worst experience I've ever had booking a hotel and I am an avid traveler. I advise to NEVER book from Priceline.

I booked an express deal with a "total cost" of $197.98. According to the booking page, this "total cost" includes the "room price", the "hotel fee", and "taxes and fees". The page also said that the "hotel fee" ($40) would be charged directly by the hotel at checkout. Instead of $40 at checkout, I was charged $45.60 at check-in, which brings the actual total cost to $203.58. I contacted Priceline and was told that the additional $5.60 would be taxes on the "hotel fee" and that they are not able to issue a refund. At no point during the booking process was I informed that "taxes and fees" does not include taxes on the "hotel fee".

I searched for and booked a hotel in the Bronx, NY and was presented with a hotel with no address or location. I realized after completing the booking that this hotel was in NJ. I immediately requested a cancellation within 2 minutes. I requested a refund, Priceline told me to deal with hotel. I called hotel, hotel said to deal with Priceline. Their customer service was a complete joke. If you want your peace of mind, use other agencies which are more honest, Priceline is a rip-off. You have been warned.

My husband and I had made a reservation months in advance for a trip to VA. We reserved a hotel through them and it was paid in full. A few weeks later (still well in advance of our scheduled trip) we had to make a change to our reservation by 1 day. So I called the hotel who told me that I had to call Priceline who made the reservation through (which is fine). So I call up Priceline who then tell me that it is impossible and against their policy to change a reservation. Or if we decided to cancel, we would NOT get ANY of our money back as it was again told to me that it was against their policy to do so regardless of how far out in advance it was.

I reached out Priceline customer service by Twitter and they helped me resolve this issue. They were able to effect a refund for me. I still have not received it yet but I am waiting a few days. The Twitter customer service support was very responsive and helpful.

I bought 2 tickets through Priceline and paid for trip protection. Plus, they were not express tickets. According to their website I should have been able to change flight days if I needed to. No such luck. They recommended that I cancel the flights with no refund, and purchase new flights for the days I needed, then file a claim to try to get reimbursed... with no guarantee. I do not recommend Priceline for any booking. Buyer beware! If you do choose to book with them and change your mind, or make a booking mistake, they will not compensate you.

I booked a hotel using PriceLine's Express deals in Marseille, France in the Old Port, train station and La Canebiere identified by Priceline. Priceline gave me a hotel that was not near any of these locations - the hotel was at least two kilometers from the Old Port and three kilometers from the train station. I called Priceline and they were rude, inflexible, refused to give me a hotel in the area I selected even though they admitted the hotel was not near any of these landmarks. Their justification was that the hotel was in the general area.

I made a reservation for a hotel on priceline.com after going through Trivago.com. My plans changes and Priceline refused to cancel my reservation and refund my money. I called their customer service and after being transferred to two different "supervisors" who were unable to help me, they then left me on hold for 18 minutes before disconnecting me. Additionally, they also refused to match a lower price that was found and completely ignored their lowest price guarantee.

This is to let everyone know how we got ripped off from Priceline Cruises. We booked a cruise for Priceline cruises and it was cancelled because of the hurricane Irma. We got an email stating that the it was canceled and that we would receive a full refund. We lost electric because of the hurricane and when we got the electric back a week later we got another email stating that they made a mistake on the last email they sent the saying it was cancelled and we would receive a full refund. When I contacted them they told me that it was Carnival Cruises and not them and that we were out of luck when trying to get our money back. Whatever you do please do not deal with Priceline for anything. They are a total rip-off.

I purchased an airplane ticket from D.C. to Oregon through my firm's website. Apparently my firm used Priceline as an agent to purchase the ticket on my behalf. Later that day, I decided to cancel my ticket because I found a better deal. I contacted the firm and was greeted by a machine. The machine was helpful in a sense that it was able to recognize my phone number, access my itinerary, and made the cancellation (or so I thought). The machine confirmed that it was able to cancel my ticket verbally.

This issue was resolved quickly after I wrote the review. They did everything they should to solve the problem. They changed the reservation date and offered best price.

I was booking a hotel room through Priceline when we decided to stay somewhere else. I was at the point in booking the room and paying for it, but I never completed the transaction. Priceline's web site would not let me back out or cancel the payment process, so I just did not complete it. I was sent e-mails by Priceline asking me to complete the transaction, but I did not because we changed our minds and wanted to stay somewhere else. Priceline sent me another e-mail again asking me to complete the transaction which I ignored.

If everything goes PERFECTLY with your booking and you have NO questions at all and don't need any assistance, Priceline.com is perfect. Otherwise, if you do need help, be prepared to only get assistance through their "help center" on their website. They have a chat feature, but it's stock answers and pretty much worthless. I asked a few questions to multiple reps and was advised: "It's best that you use the information immediately available to you on the website in the help center"... I started there, obviously. And then: "I do not have any access to that information" - followed by: "I understand that I was not able to provide you with the answers that you're looking for... however, there are no further options that would allow me to address your issue differently" and then DISCONNECTED.

I made hotel reservations for another state through PRICELINE. On June 1st, 2017, when I arrived at my out of state hotel, I walked in and it was filthy. The room was filled with spiders, stink bugs and webs. I even have photographic evidence. PRICELINE told me there was no way to email them or get the photos to them. For 3 months, I called PRICELINE to request a refund since I ended up not staying at the bug infested hotel. They gave me the runaround for months and told me they would need to get a hold of the hotel property. When I called the hotel property, they told me they could not refund my money that I would have to do it through PRICELINE.

I reserved and pre-paid for a car with Hertz through Priceline.com. Priceline charged $66. I get to the rental counter almost a week later to pick up my car (today) and was told that the insurance through Priceline was "worthless". I had to buy their lowest insurance which was $29.99/day. The insurance ended up costing me more than the actual car rental. I called Priceline and the customer service rep told me there was nothing she could do. I had the call escalated and the supervisor said that they could refund the $66 but nothing else. I explained that I had to pay TWICE what I was quoted for a rental car + insurance at the counter. Priceline acted unconcerned about this, even though I would have chosen a completely different method of travel had I known I'd need their full coverage and it's too late to switch to anything else. Thanks for nothing!

Due to the effects of Hurricane Irma, I missed my flight. Priceline was unwilling to assist in any way. No refund, not even a credit. No compassion. The last thing you need after 10 days, and still, dealing with the impact of a natural disaster.

Stop fooling customers and getting easy money, when you play that dirty game of greedy liars. You charging hidden fee with companies and none of you can have the liability to tell the true. Ticket price $250. Bags 2 of 23 kg, each $80. Total $410. For an initial ticket of 250. I will ask customers to avoid Priceline and TAP Portugal.

On July 23 I booked a hotel room through Priceline to stay in Beaufort, SC to have a small family reunion with my nephew and sister. My nephew informed me over week ago he had to go out of country for work and would not be able to attend. My sister was going to meet me but then Hurricane Irma happened and she lost everything at her house in Florida. Therefore no reunion. I contacted Priceline and told them the issue and they said "Not good enough reason, sorry." I am out $400. I have talked to 3 different customer service reps who I believe are NOT in the USA and now have my bank helping out. I have never used Priceline and WILL NEVER use them for anything in the future. Beware they are pure FRAUD!

I booked a room using express deals. After paying, I determined the hotel was closed due to storm damage. I am 2 days from arriving and Priceline will NOT refund or change this reservation! I was told there would be a resolution yesterday. Still nothing!

I called Priceline to complain about the hotel room that I booked with them. When we showed up at the hotel, the lobby smelled awful (like Indian food) but we went ahead and booked into the room. The room was at the end of the parking lot by the alley and it also smelled awful. We turned on the air and waited outside for it to clear out the smell, however it did not help with the smell. When we went back in to check the room we saw a roach crawling across the floor. I screamed and stepped on it. The room still smelled bad (like Indian food) and then we saw another roach. We proceeded back to the office and told the guy about the situation. The man did not go look at the room and did not ask me for any pictures of the roaches. He had another vacant room upstairs above the office and walked up there and opened the door. The room smelled even worse.

I rented a car thru Priceline.com. Due to circumstances beyond my control I had to cancel the car. I went online and canceled thru their chat and asked to be refunded my money back to my credit card. They refused to do so, due to "restrictions". Total was $245.00. I asked again for my money to be returned and again I was denied even though I was giving them 2 months notice from the time of rental. I said, I will file a dispute with my credit card and their response was "Thanks for the heads up, we will get the paperwork together and file right back ". I will never use Priceline.com. They are scammers!! It was my first time ever using them and it will be my last. BEWARE!!! DO NOT ENTER INTO ANY TYPE OF TRANSACTION WITH THEM!!

I booked a flight last night at 11:54 pm central time. Under EVERY flight listing it reads, "No risk! Book now and cancel online within 24 hours!" This is under every single flight, yet when I sent tonight to cancel at 10:30 it would not let me cancel so I began the online chat which sent me a phone number to call. I called and was placed on hold and told even though it's within my 24 hours the cancellation is on eastern time! I'm central time so it's really 23 hours or 22 hours I guess depending on where you live! BS. So after one hour ten minutes I'm told I can't cancel my flights! You just lost a good customer Priceline! I've book 2 4 flights and 6 hotel stays in one month. No more! Will never use you again!

Leaving the east coast of Florida due to hurricane Irma. After 1 1/2 hours of searching finally found a hotel in north central Florida. Booked for 3 days but wanted to add one more day. Called the hotel and was told that they had already been booked up for 3 days so we could not stay there. Of course Priceline had already charged my credit card.

On August 18th I flew down to Atlanta for a 4day 3night stay @ Homewood Suites 3405 Bobby Brown Pkwy. East Point GA. Now I have no complaints about the hotel because I recognize how life can throw unexpected obstacles at the most inopportune times and unfortunately this was one of them. The 1st night was Friday and everything was beautiful, even Saturday morning 19th of August was fine until there was a water main break. The entire hotel was left with no running water whatsoever.

On Priceline.com website was offered Fairfield Inn and Suites in Millville NJ for 1 standard room with king size bed for September 3 check in, check out Sept. 4. I chose this room choice, but when we checked in at 3:57 pm Sept 3 we were told king size bed wasn't included. PURELY FALSE ADVERTISING to get the unsuspecting public’s business!!

Booked a trip on Priceline for a hotel in Santa Barbara. When I called the hotel multiple times, they could not confirm the reservation. When I contacted Priceline to resolve, they were unable to do so. As a result, I tried to get a refund and my request was denied so I have no hotel room and no refund either.

I booked a hotel with Priceline over the phone. I arrived at the hotel after a 7 hour trip; found my reservation was cancelled by Priceline. Priceline staff had very poor customer service skills. It took several calls to get connected with a team leader. Word up do not book hotel reservations with this company. They are not dependable and rude. I was stuck 7 hours away from home with no place to go. I am currently reaching out to someone to assist me as I report my concerns. No luck so far! Do not use Priceline!!!

The Priceline policy is "too bad for you we already have your money." I am traveling halfway across the country to see a sick elderly family member who just passed before I could get there and they are shipping the body back to my state for the funeral. So I tried to cancel and they have a no refund policy and they tried to blame it on the hotel (However I called the hotel and this is not the case. Also note other sites like Hotels.com and Expedia do refund your money for the same hotel.) so I'm just straight up out of $340 because Priceline refuses to see that plans change.

I booked a hotel room for 4 nights at Country Inn & Suites in Vadnais MN. I thought I was booking directly with the hotel but unfortunately I was booked through Priceline. Priceline charged me $691. The receipt from the hotel for the same 4 nights was $533. I contacted Priceline and was informed that the $691 was based on the "special" rate that they get from the hotel SPECIAL RATE??? Cost $158 more. Can't even book directly with hotels anymore??? Priceline is a rip off. They advertise best prices and charge a premium rate. BEWARE DO NOT USE PRICELINE.

I rented a car from Priceline.com. They gave me a rate of $168.31. I got the car, used it for 2 days, the exact time we agreed to. When I returned the car Avis changed me $19.03. They said it was for taxes that Priceline did not include on their bill. I did show the contract to Avis that Priceline did charge for taxes and they said yes but not all the taxes. Avis said I have to speak to Priceline to correct this. Priceline said not my problem go back to Avis. Both companies will not help. I would not work with either of them again. They both mislead their customers.

I did not like that the car's condition was less than hoped for. There was quite a few sins in the car's exterior. The transmission was very jerky. And after a day the air conditioner smelled like stinky feet. I also do not recommend going with Priceline in the future. After flight changes that we could not control we ended up at a different airport than expected. Priceline would not allow us to change our rental car location, time or date. This was such an headache in the initial pick-up. We ended up spending $100 in an Uber ride to get to our initial location pick up point. How can a rental car company not allow you to make changes after changes happen in travel. It happens all the time. And they just left us out to dry. Never booking again with Priceline.

I booked Society Hill Hotel for my Philadelphia trip this Labor Day weekend for a wedding. Despite the promising reviews on Priceline, I opted to cancel after reading more reviews. My Priceline reservation was cancelled the same day, within ONE hour of making the original reservation. Unlike other Priceline reservations that I had, I never received "Special deals" emails regarding this reservation -- I would know because they always link up the itinerary number. Thinking nothing of it, I booked a second hotel closer to the wedding venue. Fast forward over a month later, I received confirmation of an ACTIVE reservation for the hotel that I had cancelled. The cancellation deadline was SIX hours prior to this confirmation email - coincidence you might say.

Booked a hotel through Priceline website. Had a horrible stay and was double charged. Contacted Priceline customer service chat. Did absolutely nothing to atone for my horrible stay. I did all the work to get the double charge taken off. Representative basically told me the hotel didn't have record of my issues so they wouldn't do anything. She was rude and in so many words said she didn't believe me. Also, Priceline charged me more than what the hotel was charging for the room. So you book through Priceline to pay more!!! She even told me to not bother pursuing it further because no one with Priceline would discount my charges. Unbelievable! Worst customer service recovery I have encountered.

So I call Priceline and tell them what happened and they told me they would call the hotel and get back to me in 45 min. 45 min went by and nothing.

Tried to book a four star room for two people. Hotel was definitely NOT A FOUR STAR hotel! Also they wanted a $ 20.00 fee to switch from a king to two double beds. Called and spoke to Priceline and they were absolutely no help. Firstly they read from a script and their English speaking skills were substandard.

I paid $592.00 in Booking a 4-star hotel for 2 nights 8/22-24/2017. Priceline site where they claim you got a 4-star hotel after the booking. The hotel is R... Hotel & Spa, Southwest... Portland, OR. As it supposed to be a 4 stars hotel, I was surprised and disturbed as soon as I was by the hotel entrance because I realized how it is dirty, and the hotel is about a dirty building. R... Hotel & Spa is not considered even 2-stars hotel but a 1-star motel. However, I started taking pictures to show the unloyalty of the Priceline. First of all, I was told by the reception "Steve" while I was checking in "I am sorry we are poked, and I am sure that you made your reservation through Priceline. However, I am going to give you the last room on the first floor with upgrade". I asked for another room instead of being on the first floor. He repeatedly said: "I am sorry as I said we are poked and this the only room in the hotel."

While checking for flights to DR, I was advised I would get a $100.00 credit on the trip if I applied for the Priceline visa card. I was approved and was expecting to pay with the new card but, there was always a failure to complete my reservation because I did not put in my security code. WHAT SECURITY CODE?? I called customer service and they explained that I will get the $100 credit after I purchase with my new card. I told him I wanted to purchase this trip with the new card. JIM says "Oh, we are aware of this problem. Do you have another credit card?" At this point I am furious because I am about to receive a credit card that I wouldn't have requested if it had not been for the enticing offer. And of course, Jim told me I can't cancel the card request, Even if I am broke and this credit card is the only thing I have. I will NEVER use it.

I recently booked a flight for a family member using Priceline.com. The flight was to end in Columbia, South Carolina. Unbeknownst to me there is a Columbia, Missouri. I accidentally chose the wrong state, I got the city correct. As luck would have it I figured out the honest mistake before the trip was to commence. I called American Airlines and Priceline, total time spent 2 1/2 hours to get flights changed. Priceline charged $230 to change flights. They were not willing for one second to waive this charge for an honest mistake that I was told by American Airlines happens all of the time.

Found a slightly better price on the Priceline website, but didn't pay close attention to the terms. I'm visiting another province for a concert, the concert has been delayed by a week, but I cannot change my 2 night reservation to a later date. Would be happy to pay a fee to alter the dates. It's three weeks away, lots of time to help out. But Priceline will do nothing to help. Ultimately it's my mistake but shame on Priceline for having such a terrible policy, they are ripping off their customers. They have my $500, but they won't get another penny from me.

I am allergic to smoke and specifically requested a non smoking hotel. After the reservation was booked, I discovered it was smoking friendly. When I tried to change the reservation through Priceline customer service, they basically said "Too bad. It is your problem." NEVER use Priceline - they are a bunch of crooks.

So... I started off thinking I was going to be leaving a bad review. I had purchased a flight from Vancouver to Winnipeg, in Canada on a Canadian airline. When I finished paying, I noticed in small print that it was all in US dollars! That's 25% more than what I thought I was paying. I was definitely upset. I couldn't find a number to call on their site, so I did the online chat. The chat feature wasn't that great but I did get a number to call. Once I called, it took less than 5 minutes to cancel that flight through their automated system. They even refunded the trip cancellation insurance. The email confirming the cancellation arrived immediately and all was done. That's the way it should be done. I'm still confused as to why I could google flights within Canada, be directed to a booking site that books me within Canada on a Canadian airline and it's in US dollars. Oh well, lesson learned. At least Priceline made it easy to correct my mistake. Thanks!!!

I used Priceline in early July. My cousin who is dying of a lung disorder, has never been to San Francisco. Traveling with oxygen is not fun nor fast, so we carefully planned the trip out. Or so I thought. I had booked a month prior and even changed my dates to get the "queen suite room". There are only 2 of them at this hotel and I wanted and needed to have one for our stay. After a long hard travel day, we arrived to find not only did I pay for the suite of $272.00, one was not available. Turns out Priceline did not book my room right. They booked me in a standard room for a suite price! Ok right, they have price protection, guarantee right, wrong!!!

I stayed in a hotel I booked through Priceline and the hotel clerk tells me he will lower my rate from $189 to the standard rate the hotel offers that was $120. The desk clerk tells me has contacted Priceline and I should receive discount in 7 to 10 days. Priceline had no clue and will not refund my money. They say they get the best rate and you will get the same rate the hotel offers is a HUGE LIE! The Amazing customer care team is also False. I will never use Priceline again.

I bought airline tickets through them. The flight was canceled and they did not inform me. I wrote them a complaint and they did not even come back to me. They do not take responsibility for anything. I'll never use them again.

Still 3 weeks before my wife and my reservation, Priceline unwilling to alter 3 day reservation to 2 day. They say to contact hotel, hotel says they can't change reservation. Priceline has to do it. Priceline just keeps repeating they have a no cancellation policy, I will have a no more Priceline policy. They took me the first time there won't be a second. I highly recommend finding another travel broker, Priceline just wants the money, no customer service.

WARNING: Rip-off company. On 11/03/16, I paid and reserved a standard size car, Trip #** with Priceline. I realize they do not guarantee that the specific model of car that you choose for a particular trip may be available, per their paperwork; however, they are obligated (I thought) to provide you with a similar car at the same price. I got to Atlanta late at night and with the help of a lovely airport employee, was eventually wheel-chaired to the Priceline counter. (Another warning! It is hidden away, and there are no directories for this company. Because it's so unbelievably cheap, they have NO signs. It took my escort, an airport employee, and I, an hour to find it.) [Note: I was sick and exhausted having had abdominal surgery the day before, but had to go because my father passed away.]

I booked two different hotels because I was traveling to sell my dead father's big truck. When I got off the airplane to get to the rental car office the rental car office that Priceline had set me up with was closed so the reservation had to be moved back to downtown Denver Colorado. So $56 and an Uber later, I went to another Avis rental agency. After waiting 25 minutes in line I get up to the desk and they tell me they won't rent me a car because I don't have a credit card.

Went on website to book hotel and pay at hotel, I go into my account and they already charged my card even though it clearly states that you are putting in your card to hold and make pay another way when arriving. Then you try to do the chat online and they just keep repeating themselves. When you call the 1-800 number can't understand the woman then get transferred to a senior representative who doesn't help you but keep saying, "I understand your confusion and it's non refundable", well then fix the website so no one gets confused.

I was sent a receipt from Priceline stating that my bill for my hotel was paid in full for two days. Upon arrival, I was informed that only one day was paid for and that I would have to pay for the next day plus resort fees of 30 dollars a day (an additional $130). I contacted Priceline regarding the issue, they only then told me that they had used booking.com to book my room and that I would have to contact booking.com with my concern. When I contacted booking.com, they said that they don't know why priceline did what they did and that all they do is book the room from priceline.

A week after making reservation, we fly into Tx from CA and find that the Weatherford Heritage Inn didn't receive our reservation. The hotel was dirty and seemed to be in a bad part of town. The only good thing was the picture of the outside that was posted on the website.The hotel staff was unprofessional and spent more time chatting with the drunk ahead of us who was checking in (or out) and when it was our time at the counter, the drunk felt the need to touch my shoulder while standing around.

I booked a hotel using a third-party affiliate. This was not intentional, as I always book with the hotel directly. My bad. Anyway, after a lot of fraudulent behavior and activity on the part of the Priceline affiliate, I contacted American Express immediately to report the suspicious activity and behavior. As a result, it is Priceline's policy to immediately cancel the reservation. Unfortunately, this was a non-refundable reservation. So, the short of it was the following: Priceline charged my credit card $652, then cancelled this non-refundable reservation. American Express investigated and even though the third party affiliate changed my hotel dates of arrival and departure without my knowledge or permission, when I clicked on the "confirm" button on the review page, it was a done deal.