Priceline Reviews

I'm living in Colombia and rented a car through Priceline to pick up in Florida. They wouldn't give me the car because I didn't have my COLOMBIAN driver's license with me. Since I have a US license I didn't bring it. The reservation stated that I needed a driver's license and credit card... It said nothing about showing a foreign driver's license. On top of having to rent a car for double the cost because I didn't have a reservation, Priceline charged me a cancellation fee!!! And refused to return my money.

I was traveling by road six hours with my dog and needed an affordable pet-friendly hotel. I searched for a pet-friendly hotel and prepaid for a Marriott Courtyard that’s amenities include Priceline website included pet-friendly. Around 1am after 6 hours in the car an attendant tells me before I even enter the hotel that dogs are not allowed. I call Priceline for help. They tell me it’s my own fault for not reading fine print saying nothing is guaranteed and refuse to help me. Devastated I have to scramble in the middle of the night after a long car trip for other options less the $58 deal that added up to $93 with all their fees. Their “customer service” agent was right about one thing, it is my fault. It is my fault I chose to trust Priceline. Never again. It’s not a deal with this huge inconvenience, all their fees, and having to pay for a second hotel last minute.

First experience with Priceline. My mother booked a room through Priceline and accidentally said Saturday the 20th to the representative. She was looking at an old calendar and Saturday was actually the 19th. She called back 5 minutes later and was told there was nothing that could be done to modify and no refunds. My mother who is not very tech savvy, made an honest mistake and immediately tried to rectify the problem.

If you make a mistake, you'll pay dearly with all of their penalties. They have no compassion. I was booking a flight for my uncle's funeral and made an error in selecting return date. They could care less that I made a mistake and wanted to charge me to cancel the flight.

When I started it said free cancelation, no credit card needed for the reservation. However, when I try to make the reservation, a credit card was needed. Second, after making the reservation, my situation change and I needed the car one day earlier but was told that there are restrictions on the reservation, no changes allow and that my card was already charged and there is no refund allow. There was nothing that could be done.

Got a car rental for $99 from Priceline, when we arrived at the location listed on the Priceline website and on our itinerary it was the incorrect address. Was told to go to the MCO airport to pickup the car, only to be told we can't pick it up because it was listed under the first location's address (wrong location). So all in all we never got a car from them. Contacted their customer service only to be refunded $49 because they took out a cancellation fee! When in reality it was all due to their mistakes and we never cancelled the car. This place is ridiculous. I suggest never shopping with them!

I'm only giving 1 start because there's not an option for 0 stars. Customer service is terrible. After 4 calls, the end of the call always ended in the customer service rep not talking and hanging up (mysteriously happened 3 times while I was calling from a landline). I started by explaining the situation and providing all the details (always in a polite manner), I even asked If I can send screenshots of what I see on the Priceline App or if I can talk to a superior, but it didn't matter. This company only looks for their own benefit and trains people to care only for them. This was not my first time using the app, I have purchased plane tickets, make hotel reservations and rent cars through them, but this is definitively my list time using them.

Strangest customer service encounter I've ever had. The customer service representative did not know what I was referring to on their own website. She kept saying the rates I see are not for the general public. Refused to assist. I asked to speak to a supervisor. She put me on hold for 5 minutes (this was after a total of 30 mins on the phone with her already) and came back AS HER OWN SUPERVISOR! She went from being 'Stacy' to being 'Jamie'. It was the most bizarre thing I have experienced and surely against company rules. I am done with Priceline.

I have used Priceline exclusively for years. I made a reservation on August 31, 2019 and showed up at the hotel and was told that it was booked. I have two babies, three cats. My daughter in the car trying to get this resolved on the phone with them hour and a half. Then they send us to an alternate hotel that’s a complete other city far far away. The other hotel was not good at all and I complained to Priceline numerous times until they finally agreed to give me more than nine dollar credit. I haven’t seen a cent from Priceline and they blocked my emails. I just don’t believe this is good customer service at all. I can’t follow up on the credits and I will never use them again!!!! I would also advise anyone that uses a company to go over everything with a fine tooth comb. If I could give them negative stars I would do it.

I booked a hotel room with a free cancellation guarantee as long as I cancelled 5 days prior to check in (Oct 14). I attempted to cancel on Oct 9th and was told I was within the 5 day period and would be charged 1 full night stay because they do not count the day of check in as one of the 5 days. So actually, you need to cancel at least 6 days out from your arrival day. I called the hotel to see if they could help and they offered me a cheaper rate than Priceline ($20 less per night without the Priceline fees which are about $25 per night). So for a 2-night stay, the hotel was cheaper by over $40 ($406 for Priceline vs $360 for hotel direct). Same exact room amenities with same view. Called Priceline again which they said they would not honor their price match guarantee because they only match websites and not the hotels directly! They have a loophole for all their false advertising and I will never use them again.

The 2.5 Express deals are meant to rip you off. You think you’re getting one thing stated in the profile, only to find out that the hotel they’ve booked for you does not include said amenity and the hotel was the same price as it was in the non “deal” selections.

I booked a room for my parents in Miami from Fri- Sun. Due to unforeseen circumstances my dad couldn't go. So the problem is: would my mom still be able to check in without my dad being there since the room is charged to his card. We called Priceline and they told us NO. They cant cancel NOR change the booking. All we needed to do was change the card. We wanted to keep the room. So we asked was the hotel going to allow us to check in without us having that card for verification. Again NO. So... We're just out of $160.00 because we can't check in without the person that booked the room.

Hi there, I purchase airline fares, at checkout a pop-up window shows up and offers a great deal for a rental car for $10.00 a day. When I check-in for 6 days rental at $10.00 each day, the grand total came up from $60.00 to $182.00 even me providing them with comprehensive collision insurance. They make me purchase a supplemental insurance because when you rent a car thru Priceline less than $10.00 a day their policies require this insurance. Sound to me Priceline is nothing but some deceivers.

I booked a room after entering my address and where I was going. Nowhere did it say what currency it was in. The currency was in the terms and conditions. Also some “fees” were in there too but not on the website or booking page. I love chatted with them as something that was suppose to be 99 plus tax ended up being 157. And they said it’s in the terms and conditions so I commented maybe the currency should be somewhere on the reservation or cost pages. And the answer I got was, "Thank you for chatting with us and giving us your business". Then I asked again and got the same answer again.

Do not pay extra for assigned seating on Priceline!! I paid $71 a ticket to choose my seats later to find out there is "no guarantee" on assigned seating through them but it all go back to the airline. I could have upgraded directly with airline for $24 a ticket and got the seats I wanted instead of the $71 I paid with Priceline and got moved back!

I was looking for an affordable hotel in Brooklyn, NY for an upcoming weekend trip. I came across a hotel that was both nice and in my price range. On the website it said something like "call in and get a better rate", so I did. The guy was very nice. The price that he offered was maybe a $30 savings total. He didn't know that before I called, I almost booked online, and I had seen what my total price was going to be, taxes included.

I booked a round trip ticket for two. I called Priceline to cancel a rental car when I arrived in Florida on the first leg of our trip. The computer cancelled the return trips too. Priceline refused to reinstate the trip even though they called me to tell me the trip was cancelled without my prompting! They said the computer does not make mistakes and refused to rebook my ticket. I had to purchase new tickets because I had not choice. They said there was no one who could reinstate the tickets.

I rented a car from Hertz through Priceline. I paid Priceline for the full daily rental. When I picked up the car I asked Hertz if I brought the car back early would I receive the day's charge back, to which they answered, "Of course". I returned the car a full day early and was told again, "Of course you will get the unused day's fees returned, but it had to go through Priceline. Priceline said no. Never rent through Priceline! I've disputed it with my credit card company. The credit card company told me it was ridiculous and they credited my account. Priceline is a den of thieves.

I have used Priceline for many years with success but recently something has changed significantly when reserving an apartment abroad for the first time. Not only was I sent to a third party, Booking.com, without my knowledge but there were no reviews listed either. It wasn't until after the reservation was confirmed and the payment taken in full. When searching for the apartment details online after the reservation, it could not be found. The apartment was awful with no standard amenities. When searching for the very same apartment again, it was found on another website, Booking.com, and the awful reviews were 100% spot on. Upon returning to the United States, I complained and was not able to speak to a Priceline representative at all. All of the phone numbers would link me to Booking.com with not resolution and the online chat never worked. I will never use either of these companies ever again.

We rented a car through Priceline for our honeymoon in Mexico. We were told to pick the car up at the airport kiosk but the kiosk DID NOT EXIST. NO ONE in the airport had ever even seen one there, Priceline gave a non-working number for the car rental company, when we got ahold of the company, they said it was a wrong number we were given and the $7 was a reservation hold, it would cost an additional $150 to get the car. Priceline then did NOTHING to compensate for their misleading, actually FALSE information they provided. We will NEVER book through them again.

Booked a car rental thru Priceline with Dollar in Omaha. I added nothing in the way of insurance or other options but the price that Priceline quoted me would not be honored. I felt as if was a scam. Beware.

I paid 1400 dollars for a two tickets and I could not use at the airport, had to pay an extra 1000 to finally get another ticket at the airport and then 800 on the way home, between lost time and extra hotels it cost me over 2000 extra dollars. Then they would keep hanging up on me on the phone, even the supervisors.

I always use Priceline, but after this experience, I will never use Priceline anymore. I had a coupon, and I tried to apply it, the first agent told me never have the option to apply the coupon to FLIGHT, another agent told me your coupon expired already, but it will expire tomorrow, and the third agent told me the coupon is invalid. I booked an express deal airline and found cheaper airline tickets. The agent I first contact about my price match guarantee just straight up said he could not find the same itinerary.

I took a flight from Cleveland to Geneva through Air Canada and booked through Priceline. The flight I booked listed one layover and there was an additional stop that the airline already had planned. Priceline lied about the extra layover and when I called to complain, the first agent got Air Canada on the phone, and then dropped the call. When I called back, it took near an hour and a half to speak to a supervisor who offered me 5 percent off a hotel stay. I hung up the phone after they made that offer. The worst company I have ever dealt with. I will not be booking through Priceline again and would recommend no one book through them.

We had two problems with the same vacation. We booked two flights, one with British Airways to get to and from the Greece, and one with Aegean Airlines to get from Mykonos to Athens. For the first, the British Airways pilot's strike wound up canceling our flight out. Because we booked through Priceline, BA said we had to deal with Priceline. Priceline tried to be helpful, but ultimately could not be.

Was not told by Priceline that I would have to call them and have them call the hotel to get room key. That took a half an hour to do. Then when I noticed roaches in my room I turn the key in and asked for a refund. I was there less than 3 hours. They refused and Priceline refused to refund my money.

I booked a hotel through Priceline. There was no information concerning parking when booking. After booking while looking on Trip Advisor I noticed there is a $33 per night parking fee. This is in an area of a city where there is not typically a parking fee. There is a hotel next door with not parking fee. I feel if there is a substantial parking fee such as $33 per night it should be stated when you book. I called customer service and because it was a prepaid reservation they will not do anything. They state that when you scroll to the bottom of the page there is a small area where you can click on Booking conditions and it states there may be a parking charge. No other information. Who clicks on every single tiny area at the bottom of a page!! They need to have additional fees located in the booking screen just like most booking sites I have used. I will NEVER EVER use Priceline again!!!!

I was searching for a flight on Priceline to take a trip at Thanksgiving. As I searched, a special deal was made available to me. The stipulation, made clear by the website, was that the takeoff and landing times could not be shown until booking. I booked the deal, saw the times, and realized that the dates were exactly one week BEFORE the dates I had been searching. I immediately called to cancel per their 24 hour cancellation policy. I was then informed that this is a non refundable flight and I would not be refunded, leaving me paying airfare on a flight that I am not taking.

I booked an express deal for hotel and potential resort fees were not disclosed. You book a deal without knowing the hotel you will get on express deals, Priceline quotes a "deal" rate and once you book, no refund. Because you are booking blind, the fees tacked on cannot be anticipated by the customer. In my case, $41 extra charge on $136 hotel. That is a 30% price increase beyond advertised price. Very frustrated after Priceline refused responsibility and was told I should have been self informed on this possibility. Will not use them again.

I have used Priceline for many years but something has changed! I have been trying to book and flight and hotel room as a package to save some money. The advertised price is displayed... I think I'm getting a good deal. Once I add my personal information into the form and navigate to the next page, you receive a message that indicates the price has gone up due to demand. The price went from $599 per person to $785 per person. It's ridiculous! It feels like a scam and false advertisement! Buyer beware! I will look elsewhere. Priceline has lost my business!

Priceline is useless if you need info from a trip older that 18 months. In Canada we need to keep tax receipts for 7 years, apparently Priceline doesn't as they purge their system after 18 months. Chatting online is useless as you can't contact a supervisor and the Chat person keeps telling you they can't help you and gives you a useless 800 number to call. Used them for 20 years but no longer. I will use Expedia again as they at least follow up on complaints. Brenda, Calgary

Just the worst customer service, their prices are not the lowest, their policies are ridiculously geared in their favor. They do not offer best price, room selection, or cancellation. Beware you are required to prepay and once booked through them you are not getting any money back no matter what the situation. Always go direct to the hotel. I am not sure why theses places even exist.

I went on Priceline website to make reservations for a family wedding. After inputting all my info and submitting my request, the website stated it did not go through and my credit card would not be charged. So, we called the hotel directly, had them check, they did not see the Priceline reservation, and made one themselves. Lo and behold, 2 days later I get an email with our itinerary on it from Priceline. So I called the hotel and sure enough there are 2 reservations for us. I called Priceline and they refused to cancel without a penalty, EVEN THOUGH IT WAS THEIR FAULT!!!! What HORRIBLE customer service. They make a mistake and I have to pay for it. Never will I go through Priceline again and will make sure everyone knows how bad they are.

I am Canadian who has used Priceline successfully many times. When I use Priceline I change the currency to Canadian $ as the site allows. In this case I changed to Canadian $ but when I booked the non-cancelable room I discovered the program reverted the currency to USD. This resulted in the room I booked being far too expensive. I immediately contacted Priceline customer care via a chat room. I was told I could cancel in this case and I would have the room cancelled and the charges refunded in USD. Based on this booked another room through the Travelocity site in Canadian funds that was also non-cancelable.

I have mistakenly reserved a car twice! Made a first reservation September 24th for OCT. 12 to 19. On oct 1st I reserved again for $10 cheaper thinking that like all other rental sites I would be able to cancel the first one! Not only they will not refund it they won’t even credit it on a next rental?

I book from LAX to Macau through them on 6/27 2019. And for visa reason I could not get on the plane, and they didn’t mention people need to have Chinese visa during transferred flights. So I requested for a refund. First of all the customer service was always busy, I get to wait 30 to 40 mins to actually speak to someone. Which was fine, The problem was never been solve. Then back-and-forth for 3 months and they blame airline company for not refund the money. So I finally contact airline company myself. Realize that Priceline was never contact the airline company and was playing one man show. Because they were the one choosing refund my money. Wow... Crazy! Why you don’t say this at the first place and wasted my time for 3 months.

My daughter invited me to join the family on a trip to Denver for Father's Day. In June 2019 I agreed to rent a car. I went to Priceline.com where I found a Tahoe for $640. Thru Fox Car rental I filled out the information requested and hit 'Book It". It immediately jumped to Advanced Car Rental and the price went to $999.56! I immediately called Priceline where I was told it was a binding contract and could not be changed. I would be charged even if I didn't use the car!

Booked a hotel in North Carolina. Broke my femur. Called motel to cancel due to injury and was denied being charged for room. They charged us over $200 as a no show due to someone not doing their job and cancelling the room. I advise everyone to not use this company EVER.

In July 2019, I bought a round trip ticket to include car rental thru a Priceline from Houston to Canada on September 29, 2019, and Canada back to Houston on October 03, 2019. Early August, Priceline associates called me that my flight from Houston to Canada is cancel. Priceline associate was not able to book me to another flight, therefore, I tried to get my money back so that I can look for a different Airline. It was a hassle trying to get my money back from them. First, they gave me the run around that it was there while my bank told me nothing. Then, they told me to contact the airline to get my money back, yet, the airline have nothing to do with it and told me to call back Priceline.

I booked a rental car through Priceline.com (Booking Reference Number: **). When we booked, we were in Mexico. When we arrived to pick up the car at BWI airport (USA) the agent told us (my wife and I) that because I am American with a US driver’s license, the rate I was quoted and paid, does not apply to US citizens. The Alamo agent instructed us to call Priceline's customer service hotline. I called and was promptly told that it was not Priceline's responsibility and that I should call rentalcars.com for assistance as they were the ones who actually did the booking (I do not understand this as I booked on Priceline.com, the email correspondences were from Priceline.com and I received a satisfaction survey from Priceline.com).

What is interesting about this, is that I don't write reviews. It takes too much energy in my opinion, but after this experience I have to do this!! After 6 years of not being able to vacation, my husband and I were excited for a night away from our 6 kids. I booked a rental car and hotel though Priceline. What a bad idea!! We got to the car rental place and they didn't have the vehicle that we requested. Due to time restraints, we were left paying more than we agreed upon to get another vehicle.

I booked a car from the website. The estimated price was roughly 50 usd. Once I arrived to the rental agency, I was info that the booking had been done with an international rate, and I needed to present a non US driving license. Since I do not have one, I was charged a rate 4x bigger (200usd). Since I was traveling with a small kid I did not have a better alternative than paying the difference. At no time did Priceline inform me about this requirement, and the price they offered was not possible.

I booked a hotel with Priceline, and the hotel was unable to accommodate me as their security system was down. On contacting priceline, they simply said once booked the reservation is not cancellable. Truly a fraud approach to their booking. I will never ever book through them.

So we arrived to this location and went directly to our room to shower immediately. My wife was itching with hives down her entire body, legs, face, arms, etc. When she went to get changed near the bed she came to me when I was coming out of the bathroom. She shows me there is literally black mold coming out of the wall exposed. And as I start to look around the room I see it's everywhere - what the heck?? Black mold?? How is this facility even open? When my wife went to the lobby to talk to the guy who checked us in - he refused to move us rooms and assured us it was in all of the rooms.

We attempted to purchase airline tickets on Priceline because my husband's grandmother passed away and we needed last minute tickets. We thought we found a great deal 240$ round trip fair. Unfortunately after booking the reservation the reservation was cancelled. How Priceline had put a hold my funds not allowing us to use them to purchase tickets elsewhere nor would they give us a credit to purchase tickets on their site. This has caused my has caused my husband to miss his grandmother’s funeral due to their screw up. We will be seeking an attorney for this matter as This is wrong on many levels. They have stood out money and have not given plane tickets.

I had a car booked through Priceline for Fox car rental. My flight arrived at 11.30 pm (which I included in the request) so I had the pick-up time as Midnight that same day. When I got to the airport my car had been cancelled by Priceline, so I had to rent through Dollar who still had cars.

Booked a room at 5 and got to the hotel at 12 midnight in a place I did not know. The hotel person said 100 deposit and tried to change me for my room again before I checked in. Called Priceline and I got someone from Hongkong. Every few minutes call dropped. Had to take picture of the hotel then she helped find another room so booked it. Went back, done the highway 20 minutes to get to the 2nd hotel I booked for the night, get there and no one at the office so it said go to a phone push 0. No one would answer so called Priceline again by this time it 2:45. They tell it my fault because it was for check in after 3 pm. I can't get my money back. Can't cancel. They keep tell it was my fault when the lady help me book it and that all they would say is it your fault but this is what my original hotel was Oyo hotel. It was trash, nasty, gross.

Worst company to deal with! DO NOT BOOK ANYTHING WITH THEM. Booked a hotel with them, they confirmed but later said it wasn't available and gave me a way inferior hotel in a worse location and told me it was "even better". I refused to stay in the new hotel and went to the original one I wanted and the hotel said they had availability. I asked Priceline to transfer me back to the original hotel I wanted to which they NEVER responded in time and my WHOLE 13 night booking at the other hotel was completely cancelled because Priceline did not bother informing me that if I didn't show up the first night, it would be null. So Priceline basically just stole $3500 and won't do anything to fix other than give generic excuses. Absolutely useless customer service. They will take your money and run with it. This company should be sued for FRAUD!

I booked an overnight hotel stay in Dublin. My credit card charge was higher than the Priceline receipt, so I called the customer service to request a simple adjustment credit. I’ve been transferred multiple times, the reps were playing dumb refusing to acknowledge the discrepancy, even though the screenshots of both, my Priceline receipt and my cc charges, were provided. After multiple phone calls and emails I decided to let it go and take a loss, but I’ll never book through them and their affiliates again. I’m sorry to say they seem a scam; and if their customer service is so unhelpful in a simple correction like that, I cannot imagine what travelers with more serious/complicated issues are faced to deal with.

Just realized that Priceline charged 12.5% as agency fees on car rental. I made a reservation on Priceline for car rental, and prepaid $180. When I returned the car I got the final invoice showing that the cost is only $160. I thought that I should get refund, so I asked the car rental company. They said it was the money they got from Priceline, then I reached out to Priceline. They told me the rental company should not tell me the final price of $160, as $160 is actually the actual cost of car rental, and the extra $20 is Priceline's profit margin! Priceline charged more than 12% as their profit! Not sure if other travel agent charges so much like them, but it's way more than I thought. Plus I don't like the way they communicated with me. I will not book anything via Priceline.

Needed a rental car for one day. Went online looking for the best price. Ended up on Priceline.com and paid for the rental car 3 WEEKS in advance. My travel plans changed and I called the rental car location (Budget) to modify my reservation to pick-up a few days later. Budget told me that they could not change it because I had already paid for it using PRICELINE. I called Priceline at 1-877-477-5807 and explained I needed to pick up the car 3 days later, and it was already paid for.

Updated on 12/14/2019: I booked a Trip for myself and 4 of my family members for trip from Boston to London. One week before my trip I been diagnosed with cancer. Hospitalized, I spoke to my doctor at the hospital, he wrote me a letter about my condition that I would not able to travel. When I call Priceline representative from hospital, asked me to email the doctor letter, that he will then submit a refund. No refund nor email from Priceline, called multiple times, each time been told, "We request your refund," never heard back from priceline.

Beware of deliberate bait and switch. I searched for a room for 3 adults and chose a deal where it could have been any of three top hotels in Times Square. I of course ended up with the worst of the 3, which is fine, but only AFTER I paid did I get a confirmation saying the room was only for two people. Good thing I noticed or I would have shown up in NY with no room. Not only was it not the price for 3 people but the room could not accommodate 3 people at all.

I booked a hotel room through Priceline website. All during booking it stated clearly that the prices are in CAD (Canadian Dollar). After I made the payment, in my receipt it stated that all prices are in USD (US Dollar). Now I see how they make their money. By stealing from their customers. Stay away! Not worth it.

Do not use this site - the comment "1 of these 4 hotels" will be the one that is selected is a lie. They will book you in any hotel that is close to the same class. Planning a trip to Key West and the Express Deal showed 4 hotels that would be chosen. Once we reviewed the 4 hotels and decided all 4 would be great, we went for it....The hotel we received was not one of the initial 4 and not even close to same quality. I immediately tried to cancel with Priceline and they told me nothing they could do. I realize the express deals come at a discounted rate and you take a chance on the hotel you get, but it should at least be 1 of the 4 they show you. Do not book through them as their customer service is terrible!

They put in email that they took $56. In in all reality they took $140 without an email. Took my money and then they wouldn't give me a car because I didn't have a credit card but they had my money. Thank you. Not real happy we drove 2 hours out of our way for this car.

Reserved a private condo in Chicago for one night, an overnight business trip. Fly in early. A full day of meetings. 5:30 pm trying to locate the property, all I was given was an intersection and a building name. Tried to call the contact number. Got a busy signal. Then get an email saying they cancelled my reservation because they could not process my credit card. Called the number in the email. Got a non-native speaking individual that said he could not do anything for me. If you like playing games feel free to use these jokers, if you need reliable, competent services go somewhere else. Oh yeah and to be perfectly clear the credit card they could not process was easily processed by the hotel I was able to find a room in.

I bought an airline ticket to see my niece in the military at Alexandria LA and paid $70.00 to pick my seat. When I went to check in I went from seat 14a to seat 37a. Neither Priceline or United had a reason other than the seat I chose was already taken but the diagram on the plane was an empty seat.

Ok folks! On August 23 booked a package with Priceline! Hotel/Flight/car for 3 nights at Clearwater Florida! Cost was $1254.00 or so for 2 adults! Priceline sent me a confirmation receipt not once but twice! The hotel was beautiful and we checked in no issue and the person at the guests services looked at my confirmation # and so on an so forth.. She mention ok package is paid so only money was collected for incidental and valet parking.

In August I purchased a package for two through Priceline, flights, car rental and hotel accommodations. 2 weeks today before my trip I find out one of us cannot go on the trip. I knew Priceline rules of no refunds, so instead of losing out completely I called Priceline and the airlines to change the name on the second ticket so my friend could go with me instead. They said because of the type of ticket I purchased, the airline ticket was non transferable and non refundable. I said, "Well the package was offered through you all???" Priceline should be able to help in this type of situation. Changing a name on an airline ticket should not be a problem. So I am out for a $589 round trip ticket because of unexpected circumstances. No credit given for a flight in the future, nothing, from Priceline or the airline. I will never book a package deal from Priceline again nor will I use American Airlines.

At today no refund from the hotel and Priceline don't care about! They washed their hands. We made a reservation three month ago through Priceline for three nights. We arrived late night. It's when the problem arrived. This hotel was overbook and no room for us! Imagine it's 1 am. The receptionist lied to us and tell us all the 10th floor had water damage. It was only overbook. I could put 5 stars to the receptionist. The second day she was nice, professional and find a room for us for the last 2 night. But when the pleasure is gone it's difficult to rate better. That's completely disrupted our weekend, and at today I didn't get refund ... wait and see. Tried to get refund for the first night because they were overbook, and relocated me in the room 101 at the Comfort Inn next to Holiday Inn. I dare anybody to sleep in this room, noisy, dirty, filthy. Shame on you!

For two days I tried to book a package on Priceline, it got rejected either for flight availability or hotel, fine. The problem is that every single time I didn't realize that the rental car was going thru and it was charging my account. I try getting help from Priceline but they said they couldn't help because I didn't book a package. Now two weeks later I'm still getting charge. This is simply ridiculous.

I recently rented a car through Priceline. I was promised one rate and when I received my credit card bill, the number mysteriously increased. Then, when I asked to see a breakdown, they would not provide it. And, told me that I'd already agreed to the charges. They are cheating people out of money, plain and simple. I will never use them again and I would think twice before booking through them with the other alternatives out there.

I booked a hotel through Priceline and the place was not as described. There was no continental breakfast which was the main selling point and was advertised on Priceline. There was no restaurant only bar which was not family-friendly. I brought this to Priceline's attention and was told that was “a matter of opinion.” But the fact that the place was packed with drunk patrons that were loud and swearing, clearly not suitable for children. It consisted of a bar and bar stools and 3 or 4 tables that were occupied and space reeked of alcohol and honestly my room was bigger than this so-called restaurant. The room and hotel were just disgusting. The chair that was in the room was so filthy we did not touch and as was the carpet and there was pubic hair in the tub. Not to mention the next morning I went to get ice from the machine and was brought to tears when I saw the mildew ridden, nasty ice machine.

Unfortunately, My son broke his Jaw in two places and I had to return my rental car after one day rather than 6 days to return home. The "wonderful" Priceline refused to refund the unused additional rental day. I can't believe a company can get away with unjust enrichment (profiting off of someone else's misfortune). Terrible company and I would not recommend them ever to anyone.

I booked a hotel on Priceline.com for a room in Thailand at Suvarnabhumi Hotel. My reservation was paid in full at time of booking. This reservation had an option to cancel and get a full refund if done within 4 days. I canceled my reservation two weeks prior to my stay, and got a confirmation of my cancellation. However, Priceline refused to issue a refund and they told in Chat to contact this parent company Agoda. Well I contact Agoda, they said they are waiting for the bank to process a refund since it had to do with currency conversion.

Horrible experience with them. Booked a car rental. Went to the car rental place and it was closed. Chatted with the agent and was told, "Oh well. Nothing I can do sad face emoji." Absolutely no customer service whatsoever. Save your money and hassle and deal with the car rental companies directly.

I went online to find local rental car deals like have so many times in the past, but one particular time my credit card was charged since they had my credit card information on file.. all other times would pay at the counter when vehicle picked up and seen right away charged credit card and reached out to Priceline to question and ask they cancel this reservation..,

Rented a car 2 weeks ago from Priceline.com. Got an itinerary from Priceline.com yesterday confirming my reservation. Went to pick up the car today, and they were out! According to Priceline.com (on a chat I have had with 2 agents, one on Facebook, and the other on their website), "We have no control over whether or not the rental car company has any cars. But don't worry. We can cancel your reservation and your card won't be charged." There is a convention in town, EVERY CAR RENTAL PLACE IN TOWN IS SOLD OUT! I am completely disgusted. (And they have left me in a huge bind with no remedy!) DO NOT DO BUSINESS WITH PRICELINE.COM. You'll get a false sense of security and zero customer service.

I am honestly in shock! I have been a loyal customer of Priceline for the past seven years and this week I need for help me book a room for the same day instead of the following day and when I realized my error I contacted them immediately (within 15 minutes) and folks that was a costly error! First they had to contact the hotel to get authorization to switch the dates and the general manager was not in so I had to call back. I called expecting to switch the dates for the next day only to be told that this could only be authorized by the general manager and that he was not in and not expected until Monday. We slept in the car that evening and our two kids. Since we were just passing through that town that reservation was no longer needed and it became a Request for a refund.

I made a reservation and within the hour needed to cancel it because my traveling partner also made a reservation with Costco. I asked to cancel and they said I wasn't allowed to cancel once the booking was made. Nowhere during the online reservation process did it make it clear at all that there was NO cancelling this. At least we could cancel the one at Costco which was cheaper by the way as well. We will be using Costco in the future which is too bad for Priceline since we've used them the last 10 years traveling to Maui.

I would give ZERO stars if I could. I do not recommend Priceline to ANYONE. I paid over $600 for a hotel room in Lake Tahoe which was canceled (unknowingly) and the "supervisor" only offered to give me a measly $275 credit. My suggestion to anyone who does choose to use Priceline.... DO NOT!!!!

I made a huge mistake. I booked a hotel with a "no cancellation" policy. Fair enough that I can't actually cancel... I get it. BUT -- the rudeness displayed to me by the Priceline chat and customer service people was completely unnecessary. The chat person referred me to Booking.com, a service I had never used. I checked just in case and Booking.com had no record of me or any reservation through them.

I spent over 2 hours selecting various flights that all end up being unavailable. At least 12 times though the whole system. Going all the way to seat selection, payment info etc to be denied. Never again! Spent 5 min on Expedia and got a flight.

Priceline claims it will honor a better price, but it does not. I found a lower price for the same hotel, same nights on Priceline's own website. When I contacted Priceline.com within the hour, they claim they "cannot see it on their end." I sent a link showing the lower price through the chat, offered to email, fax or text the advertisement, but they claim they cannot accept anything. They just have to "see it from their end." Conveniently, they don't see anything that requires they honor their guarantee.

Using the Priceline advance payment option, we booked two rooms for three nights for a family of six at Travelodge Cambridge, Ontario. One room had no curtains. We were shifted to another that was like a sauna. No longer able to stand it after two nights, we decided to check out a day early and informed the front desk. We also requested a refund for the third night, given that they were in a position to resell the rooms on Labour Day weekend. An argument ensued and attempts were made to reach the GM who has refused to reply. In any case, we were forced to go elsewhere and pay for other rooms. We contacted Priceline to seek support for our refund request. Priceline itself had to be chased for over a week and in the end simply relayed the false claim from the hotel that they were unaware of any issues. Both the hotel and Priceline should be ashamed. Fellow travelers should beware.

We called and thought we were booking rooms at Holiday Inn Express But they were booked up so what turns out to be a third party booking agency found us another motel, When we arrived we found out they had booked us two rooms with single beds when were assured we were booking two rooms with two double beds. Furthermore the motel showed that we were booked through Priceline which was never disclosed. We could not believe it. We had to book another room at our expense of course. Such Fraud by Priceline. Beware of these third party agencies and book directly at the hotel. That is if you can actually call the Hotel, which seems to be increasingly difficult. PRICELINE is a SCAM!

I booked my Daughter and I on one flight using Business funds. I tried to book my 4 year old on the same flight, paid through my funds. The site kept crashing and had a hard time getting my daughter and I reservations. When It came to booking my son, Priceline refused to attach my son. I had to go to the airlines to book him on the same flight that my daughter and I were to be on. I got a better rate booking through the airlines and credit if if he couldn't fly. I entered the flight information 5 times between crashing for my daughter and I. Each time I requested travel insurance. The payment finally went through and found that I was not given insurance as I requested and could not reenter the reservation to put on insurance.

The property listing stated that standard amenities included mini fridge and microwave. Upon booking a no refundable reservation, I learned it is a $15/day charge. I’m staying 6 days so I could buy a mini fridge for what I’ll pay. I asked the hotel and Priceline to waive the fee and neither will.

I booked a higher end hotel room through Priceline due to the cleanliness ratings. I paid the extra to get a good room and it was only about $5-10 cheaper going through Priceline. Big mistake. Unfortunately we arrived late and by the time I noticed the issues, my 85 year old mother was already in her jammies. The hotel was beautiful and first glance the room looked fine, but after I went into the bathroom, I noticed pubic hairs and stuff in the stool. I took pics of that and the crumbs on the carpet and the beds were made a bit shabby.

When I made a hotel reservation, the information given to me said "full breakfast included". I would not have booked this hotel if I did not know what type of breakfast was included as my travel partner specifically asked "what type of breakfast, it's not continental is it?" I said that no the information on the page before me specifically said "FULL breakfast included".

I spoke with three or perhaps four people today not including the hotel and burned up over 40 minutes to find a person that could perform their customer service duties efficiently. My conversations with the hotel booking clerk were the most useful. He indicated that working with Priceline is a hit or miss arrangement should anyone have to cancel or change. Very often the information that they provide is neither correct or timely in solving customer service issues. I am convinced that Priceline is not in all respects very good at all. My experience and several other previous to this were equally as frustrating.

I purchased an express deal rental car for 4 days at Newark International Airport. The "Priceline guarantee" says that a customer has up until 24 hrs before the car pickup to find a cheaper deal and the consumer will be refunded. A week before I am to pick up my rental car, Priceline now has that same rental car from the same company, with the same exact itinerary as mine, listed for half the cost I paid. After attempting at least 6 or 7 times, I cannot get Priceline to acknowledge this situation and they are just flat out lying when I call them by consistently stating, "We cannot find that price in our system". This is a flat out lie.

Priceline admitted their error and would not correct it. Our car isn't working because we're waiting on a new motor. I made a reservation through Priceline (Itinerary# **) for a week's rental. The reservation was through Hertz on Florida Blvd in Baton Rouge. An hour away from our house. At the time of the reservation, Hertz informed me that they could not fulfill our reservation because the car they were going to allow us to rent hadn't been returned yet. They called another location, who didn't have a car either. So they said they'll just cancel our reservation.

I recently booked a room through Priceline for the Marriott Courtyard in Deerfield, Ill. It was not booked as an "Express Saver" yet I was charged 37% for "taxes and fees" and then it was not divulged ahead of time or at the time of check-in or check-out that extra fees would be charged by the hotel for parking. If I had known ahead of time, I could have parked 10 feet further away in an abandoned parking lot. Watch out, because next time they may add charges for using the towels.

Total BS! Booked a hotel for 2 nights, I get there about 10:00, then do a bed bug check, and guess what?!?! This place not only has bed bugs but multiple 3 inch dead spiders under the bed!!! Priceline would do absolutely nothing to help, no better room, no new hotel, just refund the money (1-2 business days) while myself and my family need to spring for another overpriced Friday night hotel at 11:00 pm. Worst experience ever! Pissed!!!

I have booked a trip through Priceline and paid for it. Hotel did not find the payment and charged me again. I have called the hotel and they said the payment from Priceline was cancelled and they don't have it in their system. I have called Priceline and could not get around the automated voice that kept asking me questions and did not understand the answer. Finally I Googled a number to get a real person. Was on hold for an hour. Was told they will fix it. They did not. Was just now on hold again for an hour. The person said they will fix it, "hold on please," and after another hour, I was dropped from the call. So I have to start all over again. I am beyond frustrated and will never ever use Priceline again.

If I could give it negative stars I would. If I could swear on here I would. I made a reservation about 1-1/2 hours ago for a one-way flight, you would think that would be a simple task, no problems. WRONG!!! I would not want to be at my doctor's office right now because I am 1000% sure he would admit me to the hospital because my blood pressure is so high from the level of frustration from trying to book a ONE-WAY airline ticket!!!

This will be the last time I ever use Priceline!

I have been trying to book a hotel in Amarillo, TX for 9/17. I have tried for days. Every time I try and book the Extended Stay America ($38) it says "We're sorry we JUST ran out of rooms." Ok no problem. So then I try and book the express deal for 2.5 star hotel ($36) and every time it says there's no hotels available. So I called and they said they'd honor it. Kept me in phone for almost 30mins, gave all my info and then said they couldn't book it either!!! USE HOTELS.COM, YOU GET A FREE STAY after 10!!!!

Had a horrible experience booking a hotel with Priceline (and not the name your price version). I was booking a specific hotel based on price and location, which I could have done on any website, but Priceline was slightly cheaper (I wanted to be walking distance to the Munich old town, and close enough to a subway to walk with my bags). Thought I found a good deal with a Holiday Inn, and after booking a non-refundable stay, I discovered an error on Priceline's website. They marked the Holiday Inn near Sendlinger Tor (20 min walk to old town), but in reality it was about an hour walk from the other direction. Priceline's customer service's goal was basically to keep me on the phone until I gave up. The third representative did admit there was an error with the map, but claimed that it was my fault because I had the correct address and could have looked it up separately.

I booked a 2-night stay at a hotel thru Priceline. After a terrible experience with the hotel, I contacted Priceline because my obligation was not fulfilled. Priceline told me they had to contact the hotel before refund could be issued. Of course, the hotel refuse to issue a refund so therefore Priceline refuses to give me a refund. The hotel had me trespassed from the property and I was kicked out earlier than my scheduled leave time. Priceline will not give a refund if the hotel says no. I don't believe that is fair, I spent a lot of money, and because the hotel says no Priceline cannot give me a refund of any amount.

Stop wasting money on this company. They're gonna ruin your vacation. I bought a package from them to my August vacation in Los Angeles 3 months ahead. So, I chose Rio Motor Inn hotel. When I got to the hotel, there was no hotel name sign. It means nothing except apartment building. I asked people there and they said the hotel was closed 3 months ago but nobody told me from Priceline. They still gave me hotel confirmation number. That is really insane. I was so shocked and worried. I have made many calls to the company to ask them find another hotel for me. It wasted me few hours and made me unhappy for my summer trip.

I bought airline tickets a few days ago and I can't use them now. Priceline is taking the money. They are not offering a refund, an exchange for a later date; nothing. I'm really disappointed. The notices for these things aren't were you can see them. At first it said you can exchange up until 2 weeks before take off. Now it states up until 24hrs. I will not be using Priceline ever again.

I decided to use this site because of great deals offered and it turned out to be the worst decision I made. Hundreds of dollars of my hard working money was placed on hold to be refunded in maybe 3 to 5 days or longer for a vacation package that was rejected because of an unavailable flight time listed on the site. I called and spoke with customer service and they said it is nothing they can do but give me authorization codes to give to my bank to see if they can expedite the refund faster for something that was not AVAILABLE but listed what a major inconvenience when trying to plan a special occasion.

I went on Priceline to book a one day car rental. The price was $47. 2 days later when I went to the car rental place to pick up the car the lady behind the counter didn't realize that I have already prepaid for the rental car through Priceline so she said, "Your rental fee will be $31". I asked her I said, "$31? I thought it was $47." She said, "Oh you have already paid through a third party. I'm sorry." She wasn't supposed to tell me the rate but now since I knew that I paid $16 more to Priceline than what I could have paid at the counter of the rental car service I called Priceline and told them my situation and they said, "Well the rental car company shouldn't have told you the price." I said, "That's between you and the rental car company not me. I'm the paying customer and can you please reimburse me the difference."

I booked a flight with Priceline, which I did in the past. Then I found the same IDENTICAL itinerary on another website for cheaper. So I called THREE times within the 24 hour window to get a price match and a refund for the but they WOULDN'T do it. They put me on hold for hours (in hopes I would give up) and finally told me that they couldn't verify the price I was mentioning even though I see it on that other website right in front of me on my screen. I wouldn't trust PRICELINE ever again! In the 3 times I called they used the same tactic of putting me on hold for hours, and then telling me they wouldn't be able to do it. STAY AWAY! @priceline you are losing a loyal customer. This is a scam: https://www.priceline.com/help/#/faq/13697.

They are trying to get benefit if you already at the bad shape. I was at the airport and car rental company nicely explained that they cannot rent a car because their policy says that I should have cc instead of debit card. I understand. When I can the Priceline they are asking extra $26 because of their own mistakes. If I am using debit their web payment should not accept it.

It was midnight after a long drive with my 8 year old daughter. We had driven 12 hours and needed a hotel in Minneapolis. We booked a hotel 30min away from our location. We drove there and then at 1230am we arrived at the hotel and the hotel said they were fully booked 12 hours ago and they told Priceline that 12 hours ago and Priceline kept booking people there! There were 3 people in the lobby who booked with Priceline with no rooms to check into like myself. The other hotels in the area we fully booked too! Priceline blamed it on the hotel but no it was Priceline's fault! The hotel told Priceline they were full 12 hours ago. Priceline charged my card leaving me with no room on my card for another hotel room. We were stranded because of Priceline's terrible service. We had to drive another hour to find a hotel with a room that I had to call around and find on my own. Be careful! Do not recommend.

Do yourself a favor, check other online outlets prior to booking with Priceline and utilizing their "Express Deal." I contacted them within an hour of booking my "Express Deal" due to finding a cheaper price through Hotels.com - approximate cost difference of over $100.00 with taxes and fees. I reached out to Priceline, which their price guarantee says if you reach them within 24 hours OF BOOKING they'll refund 200%. All of the itinerary met Priceline's, but they said because the trip was today they could not price match or guarantee. Priceline, you should probably change your verbiage, because it is very vague, and your price guarantee is not worth anything. I certainly will not be using your services any longer. Utilizer beware.

My hotel stay through Priceline was awful. I was eaten up by bugs all night. Called hotel and Priceline with concerns and they brushed matter under table. "We don’t have problems with bed bugs" they said. So I aid for room, got no sleep, couldn’t work or even wear a shoe and because the funds were already deposited there’s nothing anyone could do.

I attempted booking a vacation package with Priceline. Several times I received error messages, yet I continued to try different combinations of flight & resorts. Little did I know, each error was charging my card!! It has taken new 7 phone calls & 2 online chats, yet all the pending charges still sit on my account & 2 WERE CHARGED!! Priceline says nothing was charged, yet I'm minus money in my account. NEVER again will I even open the Priceline app or website. Their customer service was HORRIFIC, the first one told me sorry there was nothing he could do & no supervisor to speak with. Nor could he help book, they are an online booking ONLY. That's ridiculous. Now they have flights subtracted from my account & says nothing is charged. Off to the bank tomorrow to see if they can't dispute it & help.

I would advise everyone not to use this site. The price was $100 more than originally stated with no possibility of cancellation. I made this reservation in haste without searching other sites not realizing that it was a site not connected with the hotel. The review would not allow me to give no stars. Otherwise I would have.

If you're looking for extremely poor customer service or stress you should definitely book using Priceline. They’re so well trained that they can screw up any travel plans. Their customers service is exceptional! If you understand broken English. Got time on your hands? They offer Wait times beyond a hour and best of all they don’t know crap. Refund are offered, but only after your money grows interest. 6-8 weeks. Looking for a nightmare vacation? Be sure to shop with Priceline....On a serious note don’t use them for booking if you are expecting a great vacation or flight!

We booked a 4* hotel with Priceline that is entirely under construction. Nothing is available, no lobby, no bar, no restaurant, no gym, NOTHING. We called them to talk about getting something back, they don't want to do anything about it, saying they talked to the hotel manager and he said nothing was wrong. They are completely aware of the situation as a lot of people complained about it, but will not do anything about it, saying it is not their responsibility. But it is, 100%. The hotel gave them the information about the renovations then never updated on their website so they could scam people again and again!!! Please NEVER USE THEIR PLATFORM, and if you see some very attractive prices, it's because they are hiding something from you!!!!

I showed up at a hotel (the Ramada near Hershey Park) after a 3 hour drive with two kids (2 year old and 4 month old) just to find out that I didn't have a reservation because Priceline double booked my room, and that there weren't any rooms available. I don't understand how Priceline couldn't notify me of this before I showed up at the hotel?!?.

I booked a vacation package on Priceline. When we got the confirmation itinerary Priceline had changed the hotel room type that we had requested. We had paid for an upgraded room type. When we got confirmation of the booking, the room type had been downgraded significantly. I immediately reached out and they said there is nothing they can do. I got the run-around from multiple "customer service" reps including a few higher management folks. It was escalated to the management team for review and the best they could do was a 20% refund.

The hotel can get you a better rate than Priceline, but, once Priceline is involved, they will override the hotel's lower rate and charge you whatever it wants, higher. I made a late stop for hotel. I had called Priceline but the hotel did not have any reservation when I checked in. My card was charged by the hotel for the night, 244. But then I also got a charge from Priceline at 278. I called Priceline and was told that they would correct it. Sure enough, they had the hotel cancel my lower rate and I paid Priceline's higher rate, even though the hotel had no record of Priceline's involvement when I checked in.

I used Priceline.com to book two hotel rooms in Blagaj, Mostar on August 1, 2019 for three days with check out on August 3, 2019. Priceline used their partner services, Booking.com for the transaction. I entered the address information for "Hotel Blagaj" into the GPS to take me there. I arrived at Hotel Blagaj, and was told by the receptionist they had my reservation and showed me the room. Everything was fine, however, upon checking out, the Hotel said that they did not have a reservation from Priceline and that I was in the wrong hotel. The hotel had the same name, same address same everything. I contacted Priceline immediately, they said they cannot do anything to help as they were not affiliated with the hotel. They could only transfer my phone call to Booking.com. I was transferred.

I made a mistake and booked the hotel room off by a single night. I immediately spoke with an agent after and they refused to adjust the stay or cancel due to their non-refundable policy. People make mistakes especially when booking off your phone. I had immediately called back in. During this call they claimed that they called the hotel and spoke to a Maude and that the hotel would not change the stay was the reason. I spoke with Maude right after and they never spoke with ‘Sky’ from Priceline. The hotel actually worked with me to change the hotel night and were extremely helpful. Priceline’s customer service is untruthful and their policies are ridiculous that 5 minutes after making a reservation you can’t make a change. Just scummy business practices and procedures all around by Priceline. Do not recommend ever using.

I booked a hotel with Priceline.com and on their app they have the same hotel at a cheaper rate!! I called and spoke with Summer #** (that’s the number she gave me) senior representative. I told her I pulled it up on my phone the room rate for $94 a night.. She told me she couldn’t find that rate, so then I got my wife’s phone and looked it up and there it was for $94 a night!! What a joke this guarantee is, they don’t honor it. They try to avoid it. I have screenshots. This is so annoying!!!

Good morning. Yesterday I was online looking for a hotel stay in the Sandusky area. Found a deal for Great Wolf Lodge, noticed it said free cancellation on the booking. I booked the trip then realised within a minutes time that it was in US funds not Canadian so I cancelled the booking. Then they proceeded to email me to tell me they would be billing me 227 US for cancelling even though it states there is free cancellation on the booking I literally cancelled within a minute.

I made a hotel reservation through Priceline and once we arrived at the hotel we determined it was too gross to stay. I called Priceline and they said that as long as the hotel manager approved the refund, we would be refunded. The manager replied his approval to Priceline so we checked out. However, I was still charged and Priceline declined to give me a refund. Therefore, I was forced to file a dispute with credit card company. After several weeks, my credit card company said Priceline would not budge and that I would need to deal directly with Priceline. I called Priceline back and they said that once I did a credit card dispute, they would no longer deal directly with me. So I am out almost $1,000 even though I followed Priceline's directions to receive the refund. DO NOT USE PRICELINE. THEY ARE LIARS.

Booked one motel because Priceline said they had a pool. Found out there was no pool 1 hour before check-in. Motel was gracious enough to cancel with no penalty. Booked a different motel with Priceline, with no advance notice, and had to pay much more. Nice motel. The desk clerk took my credit card info. Checked my credit card info today and have two charges pending, one from motel, one from Priceline. I understand the motel should drop off, just that some places put a hold on your money to make sure there is enough there. The problem is, the motel charge is $157.50, and Priceline is $183.91. That is what Priceline told me, but I thought that Priceline was supposed to be where you got a better price. Really, $25+ more? After many hours online and on the phone, I find out it is what it is. Never Again.

I purchased a hotel for 4 nights and the hotel was fine met my expectations. Paid $365 on Priceline after a $20 coupon I used. So today I checkout they ask if I'll like a printed receipt, I say yes. When I get to the car the total price with taxes was $275. So how did I get charged $90 more, would of been $110 had I not used a promo code. I contacted Priceline through chat right away. This is her response. "I checked here And the rate you mentioned is what we paid the hotel for. The front desk made a mistake and SHOWED you the rate that we negotiated directly with them for this reservation. The rate you saw is not available to the general public so you would not be able to book it."

Booked a pet friendly room with two queen beds three weeks ahead of travel time. My credit card was charged three days later. Got to the hotel this weekend and a room with two queen beds was not available. Was offered a room with a king bed which would not work for three people. Sent to a less expensive, sister hotel that had two queen beds available, but not pet friendly. Was told by the first hotel that our stay would be comped for the inconvenience. Did not remember until later that evening that I had already been charged by Priceline on my credit card. Brought this to the attention of both hotels and was told I would need to contact Priceline to get reimbursed. Contacted Priceline, gave them the above details and was initially told the credit card charge would stay because we were given a comparable room- even though it was not pet friendly and it was less expensive.

They had "24 hour free cancellation" next to the room I booked, but it was then changed in the contract to 7 day cancellation. When I tried to cancel they would not acknowledge that there was a discrepancy. It was very misleading.

Do not use Priceline, call the airlines to get your reservation. My flight got cancelled and Priceline canceled my flight on the one given to me the next day. My flight got canceled because of weather night before. Delta put me on the next morning flight, I go to check in and Priceline had canceled my seat. DO NOT USE PRICELINE!!!!

Ordered airline ticket Priceline. Got OOPS page. Stated to try again later. Called airline to cancel. To place order again got cost at $330.00. Confirmation 2 hours later. Will not refund $700.plus. Priceline a rip off. Never again...

Booked a room based on Priceline recommendation as the BEST deal. Scrolled down after paying.... Paid 20.00 more for a better deal. Went to cancel the first one and buy the second. They charged me for a full night on the first booking! 91.00! For switching hotels online in 2 MINUTES!!!! For a trip the next day! Never again! 2 MINUTES my deal had 2 pools and a shuttle service for 20 more. Theirs did not. It was not express or pay what you want or whatever this BS advertising ploy is. Just a regular transaction and I got beat for 91.00! They just lost who would have been traveling every month for the next four years and using their service. They are crooks!

I have been a customer with Priceline for quite some years booking all of my Travel needs with them. All these while, there were no issues but when you had the first ever issue, they are not willing to take care of it. Even at the mention of the loyal customer and quoting that if they can't fix the issue, that will be last time I do business with them, they are like "Thank You". Very bad customer Service and they are not customer obsessed as like other Businesses. They in fact ruined one of my trip because of this and they chose not to fix it even when it was urgent. Will never go back to Priceline ever again for anything. I would give -ve star rating if it was an option.

I'm writing this review after my second "bait & switch" reservation issue, as well as two additional issues I will detail below starting with the most recent. 8/15/19 - I booked what was advertised as 2 double beds oceanview pet-friendly room at $241/night at the Comfort Inn South in Nags Head, NC and when I received my email confirmation I noticed it did not say anything about oceanview or pet-friendly. I called the hotel to confirm the room type booked. They informed me it was 2 double beds streetview and not pet-friendly, without me even telling them what I expected. I told Jennifer (asst manager) the situation and she said I would have to contact Priceline. After two attempts at the chat, one of which the Priceline rep told me the hotel was not pet friendly and I should have seen that on the contact page I was given, I requested the phone number to call to handle this situation.

I booked my flight through Priceline. Circumstances came up. I asked to change my flight due to a court date. Just for three days longer. I was willing to pay more money. But they would not help me. Said ticket cannot be changed. I always use them and travel 8 times a year. Now I will use Expedia or Travelocity.

I was supposed to stay at the Courtyard by Marriott hotel on Saturday. When I arrived they said that it was booked for Friday. They proceeded to tell me that I had to contact Priceline to get a refund. I contacted them and they said the GM of the hotel was not on scene, but that they will contact him on Monday and they will call me back with the verdict. Of course to call, so today I had to call them and they contact the GM of the hotel and he dined the request because I was no show, yeah you think??!! I spoke to the GM of the hotel and he stated that it was a third party which means Priceline is on the hook for the money. I have been a loyal customer for many years especially booking trips for my Chief and my Police Honor Guard and this is how this company takes advantage. I will never use this company again I will stick to Hotel.com or Expedia for future department trips and law enforcement funerals. This is very disappointing to me.

Overcharged as I had to pay twice. Once to Priceline, once to the USA hotel on arrival. Despite 3 weeks of calling, no refund was given. Had to contact debit card company back in UK to recover the $536.00. I would never use them again.

Made a reservation and selected the option to cancel. Once it was booked. The option to cancel didn't show up. Tried to change reservation within a few days and could not make any changes. Terrible experience. Be aware of making reservations through Priceline. This was my first and last time using. So disappointed at how deceptive their practices are. I would file a lawsuit, but it's not worth my time.

I booked a hotel reservation through Priceline and paid the extra for the cancellation insurance. We got to the hotel that night, to find the hotel was extremely run down and right out disgusting. Our room was so dirty that my kids didn't want to sit their stuffed animals down on the furniture, or even use the bathroom. The ceiling had water damage in multiple spots in our room, and was peeling and falling apart. I even took pictures because we were in such disgust. We talked to the front desk, and the girl was extremely sweet, and said she'd cancel our reservation and that we shouldn't have any issues with getting a refund.

171-394-164-38. I may take down this post. But not today. I Purchased a ticket from Air China thru Priceline for July 5th travel. Wanted to spend my birthday in Thailand. Had a heart issue which landed me in the hospital. Dr.'s orders.. no flights or long sitting travel. Got all the required paperwork in to Priceline in time to cancel my trip. E.g. (Dr.'s note, medical excuse, birth certificates for all parties, marriage cert for proof of marriage for spouse) which is ridiculous because what if I chose to travel with friends. Anyway, Priceline does this to make it as difficult as possible for you, but I got it all in time. They couldn’t accept attachments, continuously disconnected calls, couldn’t hear, couldn’t receive faxes. THEY ARE THE WORST. After finally getting it in to Priceline, a rep told me that it shouldn’t be long for refund, to call back over weekend. That was 7/3/19. It’s now 8/12/19. Still no refund. Priceline owes me $2,796.86 and $1116.00 for my husband.

I booked a room, several weeks in advance. I unexpectedly had to cancel three days before the reservation. The cancellation fee was more than the cost of the room!!! I will never use Priceline again!!

We made an Express Deal for a 4 star hotel in Manhattan. They sent us to The Manhattan Club. We arrived there ten minutes later. They offered us a room. It stunk, smelling of mold, cigarettes and air freshener. We started to have sinus trouble immediately. We gathered our luggage, asked to cancel the reservation. It was 10pm. The man behind the desk offered us two other rooms with the identical cocktail of toxic aromas. We kept getting sicker. Within an hour of arriving we asked them, to please cancel our reservation. The hotel told us they would, but it was up to Priceline. We made three calls to Priceline customer service. They supposedly called the hotel, and the hotel refused to approve giving us our money back. So, they kept it. We called the hotel ourselves. They refused to give us our money back. It was awful! There is no way this was the four star hotel we were promised.

My husband and I booked a trip to New Orleans through Priceline for our honeymoon. We were not privy to the fact the hotel was under construction when we booked. When we got there we were in a conjoining room with people we do not know and they were physically fighting all night. The next day the "Manager" came up and apologized but said they had to move us floors due to the renovations and the whole 2nd floor not going to have any electricity. He did said they would refund us some for the inconvenience. We asked how that would work due to us booking through Priceline and he stated they would reimburse them and they would reimburse us.

Tried to cancel hotel reservation and was told I could not cancel or get refund. My reservation is three weeks away so I not sure why room couldn’t be cancel. Sale reps are rude. I definitely will not use Priceline app again.

We used Priceline to book a hotel room in San Diego. The room had bed bugs! The hotel had no other rooms available and we were left with no place to stay and Priceline would not help us find another room. The hotel said we had to get our refund from Priceline. Priceline said we had to get our refund from the hotel. We are out $140 and still fighting to get our money back.

I purchased a package deal, hotel and flight, to Orlando for our summer family vacation. The prices seemed reasonable and there were many options. After I hit purchase, I received a message on the screen to pick another hotel/package because the selected hotel was no longer available. This happened 3 times. I chatted with a customer service representation who said that it happens occasionally and the site doesn't reflect timely the availability of a hotel. In the meantime, I found out I was charged all 3 times by priceline even though I didn't receive a confirmation or itinerary. The largest charges of $1,900 for United Airlines flights didn't reverse. Priceline said it would take 5 business days to get my money back. This happened on a weekend, when I needed to travel on Monday and I could no longer travel because of the hold on my money. Worst purchasing experience ever!

My wife book a vehicle for a trip to NY from MI. After confirming the order she seen that the dates were switched on to the Friday. Tried to call and even pay the difference for the extra day she needed. They refused to change the date of the pick up and refunded our money, but not after charging us $22 for a cancellation fee when the site clearly states free cancellation. When we asked to speak with a manager the customer service rep lowered his voice and came back with a new name. Never again will I use this site to rent anything. I would rather walk to NY than use Priceline. Thanks for nothing.

I was searching for a room for 4 people, clearly selected 2 adults and 2 kids (1 and 13 years) when I started my search. I booked the very last available room for my family, and received some minutes later a confirmation email: Room for 2 adults. That's it. No kids mentioned anywhere. I called the hotel to confirm the room size, but they told me the room only fits 2 people. Then I called Priceline, wanted to have a refund for their wrong booking, caused by a glitch in their own system, but I was told my booking is not refundable. Did they lose their minds?

This was the first time using Priceline and I must say it will be the last. I booked a hotel room for a one night stay in Bloomington, Indiana. When I arrived I was in shock. The room smelled of cigarette smoke and I saw what appeared to be bed bugs on the pillows. Keep in mind this was suppose to be a smoke free room. I asked for another room and it had the same results but I didn't see any bed bugs. I immediately went back to the office and wanted a refund and of course I didn't stay. The office would not give me a refund since the booking was through Priceline. I have tried contacting Priceline via their listed phone number but do get an answer. I would never use Priceline again.

I purchased a hotel with trip insurance for one of our port calls. The port call was changed due to our ship's operations and I contacted this company over 48 hours in advance (as soon as I found out). Being out to sea, I do not have access to my phone or personal email. They dragged their feet in responding and took over a day to respond. They said I did not have trip insurance and the reservation could not be canceled. I provided them proof. When I was able to get cellular service again, I called the hotel on the 2nd day of the scheduled reservation. They said they would be fine with refunding my money, but they needed Priceline to authorize them to since they had my credit card information.

I booked a flight in June/19 for a flight from PSP to YVR on Dec 10/19. Today I received a flight change notice from Priceline that flight was changed to 1:45 pm from 8:00 am therefore making it impossible to make further connections in YVR. You could have informed me to pick another flight which I had to do myself by contacting Alaska Airlines. After numerous calls you informed me that my name on my ticket was Mulligan, Mulligan, Mulligan therefore customs etc would not let me fly as name did not match my passport.

When you rent cars through Priceline they neglect to give you necessary information and take zero responsibility for dealing with companies they know are shady. Steer clear of them and Sixt Auto Rental.

Do not rent a car from Priceline.com. They overcharge and will not give you a refund. I used Priceline.com to rent a car from Denver Airport 07/25/19 to 07/29/19 and they charged me for 5 days at $64.00 per day from Fox rent a car. When I picked up my car they only charged me for 4 days rental (which is correct 07/25 to 07/29 is 4 days) at a rate of $55.37 per day. So I could have rented the same car from Fox for a lower rate than Priceline and be charged for the correct # of days. Upon calling Priceline they would not refund the overcharge and I had to call 4 times. They would put me on hold and then hang up on me. I finally asked for a Manager and they would only let me talk to a Senior Associate. That person would not agree to my refund. DO NOT USE PRICELINE.COM FOR YOUR TRAVEL. I will never use them again. You have been warned but looking at their 1 star reviews this has happened to others before me.

My husband and I live in the UK and planned a visit home to the USA this summer. When we arrived to pick up our car rental, we were told that they were unable to honor our Priceline travel voucher as we did not have a foreign driver's license - apparently the rate was only available for European drivers but this was not communicated to us in any way. We ended up renting a car from a separate agency. When we called customer service at Priceline the next day to get a refund, they refused because we didn't "call on the day it happened". This is absolutely unacceptable and bad business practice. We are out $1000. Priceline, you have lost two customers and we will share with anyone who will listen to avoid your sham of a company! Awful customer service, the worst.

I am very disappointed with Priceline website for hotel reservation since it deceived me today when I booked a hotel room through them. The room post says flexible cancellation and did not make it clear it is not free cancellation. After 8 hours of the reservation, I called the customer service of Priceline to cancel the reservation and I was expected to cancel for free, I surprised by telling me I should pay the first night fees to cancel this reservation. I asked them reduced the number of nights, they refused as well.

I have booked several trips through them. Last trip they would not refund me on my car rental after calling and telling them there was a 4 hour wait at the airport, so I did not get car. I booked another vacation with insurance. I was told I would not be able to cancel flight, car and was told that since I bought a cruise they would take 70% of what I paid months out. WTH! I have insurance. I will never use them again and Yes Expedia is less.

I used Priceline's website for a hotel reservations. When I put all the information in such as dates and so on I got prices and hotel deals for a lot of different places but none for the date I put in. I made the reservation and it was for the date I made the reservation not the date I wanted. I feel like it was a bait and switch. And when I call to correct the issue they were rude, hung up on me once. And still was unable to get a refund. I would never use Priceline for any travel in the future.

Highly suggest you do not use Priceline.com. They will only guarantee their rooms for 2 adults, even if you're a single parent with two teenagers. Twice now I've booked with them stating I am one adult, a 12 year old, and a 13 year old, and twice they have put me in a room with one bed. They've gone so far as to tell me that I didn't use the site correctly. Fool me once, shame on you. Fool me twice, shame on me. And that's all I need. Bye, Priceline.

Today, I learned that Priceline doesn't actually vet the companies it connects you with. I got a rental car that charged me almost $500 above the Priceline quote through hidden fees and a scratch that was on the car when we first got it. When I got home and looked them up, it turns out they have class action lawsuits against them, which Priceline should have known. I asked Priceline about this and they basically said they have no responsibility for the companies they work with. Maybe not, but I see no reason to use them if they're just going to hook me up with scammy services.

When booking online I requested to pick up in Hendersonville Tennessee and return at the airport when I flew out. I've booked on other sites and when a request was not available I was notified in some way. I went to the location that I had requested to pick my vehicle up and realized that I had no reservation there. When I tried to call I was sent straight to the company that is renting me the car not to Priceline and unfortunately there was nothing they could do with my reservation since it was booked through a third party. I was able to use chat to speak with a representative named Dan. He was quite rude and extremely unhelpful while blaming me for the misunderstanding and doing absolutely nothing to help. Traveling with two small children by myself and having to find a way to the airport was a headache and cost me more time and money. I DO NOT recommended using Priceline!

Trip number **. I booked a 4 night stay at Novotel Cardiff, Wales. I've stayed at the same Hotel perhaps 10 times before, no problems. Booked with Priceline and their rates, as I found out DO NOT INCLUDE BREAKFAST. The price might seem lower but ended up spending over £80.00 for 4 days breakfast EXTRA. DON'T BOOK WITH PRICELINE! Just try to make a complaint - You will get nowhere! They have it all sown up in legal jargon - AFTER you fall for their price.

Paid for 5 days at the Viking hotel Myrtle beach SC through Priceline.com. Got here. Had to pay another 77.00 plus. Called Priceline.com. Was no help. Will never book here again. Disappointed and they cheated me out of 77.00.

I have done lots of business with Priceline. No problems until now, we are done doing business for the rest of my life. I went to cancel my economy rental car, because my travel plans changed. It's $126.11. I went to cancel all kinds of phone calls. End result this is our policy. Ok fine you win the battle, I win the war. I am shocked at how many people they have complaints from. I will book with the car rental company or hotels directly myself from now on. I did not use the service but got charged anyways. Really a terrible way to do business. My sympathies to everyone who has had the same problems.

You just duped me out of $223.22 and I didn't stay at any of the 2 hotels. I show you proof of the withdrawals for Priceline and you still decline to give me a refund. The woman I chat with on your site the same day and she said I was getting a refund of $100.40 because she says Priceline keeps $10 of it. We were heading to Florida with our pet cats. We stopped at McDonough (worse town ever) to spend the night. I booked 1 hotel and went in to check in and he said at the front desk, "We don't accept pets at the Comfort Suites."

Priceline will not honor their low price guarantee. I called the number provided, I was disconnected three times. The last and final time I spoke with a Supervisor who told me he could not see any lower rates and therefore there was no low price guarantee to offer me. I requested an email to send the screen shots (proof) of the Rental offers that were in fact 20$ less than what I paid. No answer was provided. I feel like it is a scam and the agents were laughing and kept putting me on hold, and then disconnecting after several minutes of being on hold. The lower prices were in fact found on the app as well as on the full website. The offers were the same exact itinerary, same rental company, same times, same location. Yet the agents kept telling me they couldn’t see it or they needed to confirm.

I rented a car in Paris through Priceline at Budget Rent a Car for three days: $123 plus I agreed to $11/day for insurance. The car worked fine:

I booked a hotel thru Priceline. At check out of the booking. I was not informed that Parking at the hotel was 15.00 dollars per day. The free breakfast that was included with the room. Also they billed my credit prior to my check in. The booking was a pay at the hotel booking. Also the rooms we booked at the time of booking on Priceline confirmed free breakfast for the entire stay. No prior information on the fact that we had to pay for parking. We arrived at the hotel. The hotel manager informed us that the Parking and free breakfast were not part of the booking. I spoke with Priceline. They did not in any way try to resolve the issue. This is fraud and deceptive at the least.

Horrible experience!! We were booking a trip to Pigeon Forge, TN through Priceline.com. We tried three times to book three different room. Each one took my card information. After charging me for the room it would say, "no rooms available." Finally the fourth time we got a room. They hit my bank account for $1600 extra. For the rooms that were no longer available. It took me over 3 hours and talking to 9 people to get my money back!! Will never use Priceline again!!!!

The fact they offer a 24 hour free cancellation fee is so unfair with the fact that once you click it to buy with your debit card they will refund the total money within 10 to 15 days. So if you decide to cancel the reservation/purchased you won't be able to use your money/book again until they make the refund and takes that long. So not going to get a ticket with them anymore, ever again, I feel they stole my money, even when I purchased the insurance this was a ripoff.

Paid for a car rental. Went to go pick up the car rental, but found out Alamo required me to have a credit card, which I don’t have. Called Priceline and they told me the only solution is to cancel the car rental and that I’ll be refunded. I got MOST of my refund a few days later. I called to ask why I wasn’t refunded fully and they said it’s for a service fee. A $73 fee for a rental I couldn’t even get. If I had known when I was paying through Priceline that I needed a credit card when I go to pick up the rental, I wouldn’t have paid. Now Priceline says it’s their BS cancellation fee. I have to pay a fee for the inconvenience they caused me. Funny thing is that my relative was able to get the car rental directly from Alamo for a cheaper price than Priceline. Never going to deal with this company again.

In June I was researching hotels near the airport in Lisbon Portugal to use for a long layover. I used Priceline as my resource and it ended up that I let them choose my hotel to get a better price. We ended up with the Holiday Inn Express near the Lisbon airport which was very good. Apparently Priceline made the reservation at 2 hotels and I was charged for that second hotel as well. Long story short, the charge has been reversed on my credit card but I was furious nevertheless. I will never take a chance on Priceline.com again – ever. I will make my own reservations directly to a hotel.

Booked online for a hotel stay. Was charged $551.55. The hotel gave us a receipt at checkout for $512.80. "Meg" from Priceline refuses to refund us the $38.75 difference. Claims the guarantee is online only. Scam and stay far, far away. We stayed at a hotel from Booking.com and there is a discrepancy of the local taxes. Booking.com refunded it immediately AND is offering to refund us our pkg fee! Go with Booking.com - they ROCK! Priceline is taking advantage of people!!

I booked a Hotel online in Canada on Priceline Canada and the quote came back as $$$ CAD. Booked a Canadian Hotel with a Canadian Address using a Canadian credit card and it charged me US Dollars on my credit card. Quote clearly showed price in CAD (Canadian Dollars). Last time I will ever use Priceline. Customer service was terrible. Wasted another 30 minutes on the phone.

We are going to Anaheim to Disney in August 2019. Purchased hotel for $750, now $603 and they will not refund difference. Last time booking with them. Customer service was RUDE. Not because I did not get my way, but because she acted like she did not want to be bothered. Not my fault you have a customer service position and you are not a morning person.

I had booked through Priceline. Which I have had done so many times before and never had a bad experience. But this time around I booked a one night stay in Atlanta. When I got to my hotel it was completely under renovations. Pool was no access. Nor was fitness. Fine. Sure. Then get to our room no cable tv and wifi that keeps kicking you off. Had Priceline let me know then I would have been okay. How can you allow us to book this hotel when half the amenities weren’t able to be used. Nor allowing us to know the renovations being made. I called customer service. And kept getting disconnected. I even used my $30 off coupon on this hotel and can’t even get that back. They said they can only give me 20% for my ordeal. Was on the phone for an hour plus the endless amount of time through their chat rooms. Never again.

I accidentally double booked via Priceline. Priceline reached out to the hotel several times without being able to get through to the direct location. I called guest services who confirmed that they too were unable to get in touch with the location directly to confirm cancellation and refund, she filed a complaint on my behalf on recommendation from her supervisor. She ensured me that guest relations would offer a full refund. ((Recorded phone call.)) The next morning I drove over to the hotel and was told by Chaundra that their phones were down and Windstream "should" have them up by Sunday night. She advised me to call on Monday and have Rosalie cancel the charge and she would make sure that they did (recorded interaction)).

My work credit card was illegally used to book a reservation. I opened the email to "view more details" and it "confirmed" my reservation. I called Priceline because the chat service "Chael" had zero response, 15min with no response and it closed out. I don't even have an account with them and it the type of card should have flagged them for being used. They were not only unhelpful but rude. The person who answered "I do not care that your card was stolen that is the bank's issue and it is a valid booking because it was confirmed." How is it valid if you knew my card was fraudulently used? They refused to try and cancel the reservation.

I book a car on Priceline.com and the booking "cannot be confirmed". After 3 days it is still not confirmed via their partner rentalcars.com and I want it canceled. They cannot cancel it or confirm it, I am stuck in the middle and I need to wait to receive an email which I did 3 times without an email. Spoke with a supervisor, nothing more happened except they escalated my request and I will receive news in 3-5 business days.

I booked a few rooms through Priceline for the Quality Inn in Beloit Wisconsin. Well the hotel management was very rude and belittle us and wouldn't let us stay in our rooms. I have been calling Priceline for 2 weeks now and no one can seem to do anything. Every time I call it's a foreigner on the phone and I have to explain the situation to all 30 people they keep transferring me to. When they started they are note taking. It's garbage and a scam. I lost 350$ because of this terrible company.

I recently rented a vehicle at Anchorage, AK from Dollar via Priceline. The confirmation shows the rental cost, taxes and fees. The price was the lowest among competitors. The final bill from Dollar, however, shows taxes and fees that were $30.57 higher (I'm not including an legitimate extra charge). When I called Priceline, they told me to call Dollar. I did not, because I knew exactly what Dollar would have said: "Call Priceline." I don't mind paying legitimate taxes and fees, but 1) Priceline's quote should have been more accurate, and 2) their rep should also have been more helpful in explaining the discrepancy instead of simply kicking the ball to Dollar. Otherwise, how can people trust their quote in comparison with their competitors' quotes?

I booked a reservation on Priceline for the Ocean Coast Hotel in Fernandina Beach. Nowhere on our reservation was the word mandatory fee. I called Priceline after the altercation at the hotel, and they do have a contract that states mandatory fee, and they even have a contract that has an asterisk under summary charges stating that there is a mandatory fee. However our contract had no mandatory fee listed. Our contract also said breakfast was included. Priceline admits breakfast was included. When we got to the hotel we were imposed with a mandatory fee, and as part of that fee there was a breakfast fee. We felt totally abused, and complained.

Where did my money go when the hotel was not actually confirmed booking success? I booked 3 hotel rooms via Priceline website and received a booking confirmation from Priceline. My credit card was charged for 3 rooms. Each room was assigned to a specific name. This booking happened 2 months in advance. Two weeks ago when I arrived at the hotel, they were unable to locate my reservation under my name at all. After 15 mins the hotel found that two rooms were booked under my nephew's name and no third room booked which is weird. The hotel said room 3 was rejected due to a credit card issue. I showed my credit card transaction charges to the hotel. It happened that the credit card that was used for booking with the hotel was not my credit card. It must be Priceline's.

I was excited about a trip to NYC. I quickly compared bundled prices (flight + hotel) on 3 sites and used Priceline. On the screen, it said: You can cancel within 24 hours. I believed it and made the reservations. I received the itinerary only to discover that my written "proof" said non-refundable, no changes!! I spent 3 hours the first day + 1.25 hours the next day dealing with other issues.

Priceline is a big scam. I was unable to keep my reservation due to a family emergency and they would not refund me my money back. I use to trust Priceline with all of my vacation needs and now I will never book with them again. They have forced me to take a vacation and leave my family behind ridiculous.

I used Priceline to book at hotel and I can guarantee that I will NEVER in my life use this company again. The agents do not know what they are doing. We spoke to a supervisor by the name of “Mary” who was also rude. I’m still waiting to get my refund from them for a hotel that I DID NOT even stay at. Overall a HORRIBLE company.

I used Priceline through my work affiliates page to book a one-night getaway with the wife but will never use them again. Once I arrived at the hotel, the hotel staff had no information about me nor the room that I had reserved two weeks prior to our stay. The hotel staff was doing their best but could not find me in their records. I had the confirmation numbers in hand that I had printed, just for this type of instance, which gave a number for me to call (Priceline). After sitting on hold for 20 minutes, a customer service representative came on and I explained my not so great situation. She then placed me on hold to call the hotel staff in front of me.

I booked my trip to Memphis and Nashville in early July. When I arrived to the Holiday Inn Downtown Memphis at 6:30 PM Sunday night I discovered the hotel had been closed since 6/26 due to an electrical fire. No one contacted me. I called Priceline and was told they would help me find another hotel. Thirty minutes passed and no call back. I called Priceline and got the run around before I was finally told they could not help me. I had to find my own hotel at 8PM Sunday night.

Booked the reservation at the Hilton Niagara Falls View. The hotel was under renovation and has been for the last 5 months. This is per the hotel. The fitness center was not open due to renovation. They did extend the use of one of the other hotels' fitness center, but it was extremely crowded! They did not honor the room with the street view, they stuck me in a corner on the 11th floor! They said that they did not have any other rooms available.

Am in a current dispute with Priceline.com. I booked a Hopper flight yesterday (7/17/19) from Bali to Singapore for my partner and I. We printed the flight info (flight was Scoot airlines) and quickly realized that there was a conflict with my finally connecting flight back to Los Angeles. I immediately went back to the website to cancel... within ONE HOUR of the booking... as Priceline policy states - FREE cancellation within 24 hours for bookings. Clearly I am within my consumer right and following their policy to fall within their ‘promise’.

Priceline turned out to be a complete waste of my money because the room I blind booked to save money ended up costing more than if I had booked it directly. Do not use this service! They tacked on $80 to a room that was listed at $170. I immediately contacted customer service on the phone and online chats and they refused to cancel my reservation, offered no apologies, were rude, and did not do anything to correct the situation. I will never do business with this company again. VERY DISAPPOINTING.

Very awful customer service. Sakti was not very helpful. Our hotel need a credit card number. Asked him nicely but he answers very rude. I don't know why he works as a customer service representative if he has this attitude towards a customer. Priceline should look for someone who has the patience and would love to serve other people.

So, today I booked using the express deals. However, I didn't realize how limited you are. You're taken directly to the payment page, they don't ask how many will be in the room. I made a request for ADA/roll-in shower, was told there wasn't one available. As well at the fact that it's a family vacation so making sure it's a double room is important to have that information beforehand. However, you can't even gain that information until after you book per their terms and conditions. Again you don't unless you go directly to the terms and conditions first.

I recently booked a car rental with Priceline at Newark Airport for $522 at National Rentals. Two days later, I checked online and found that CarRentals.com was offering the same exact car at Advantage Rental for $70 less. I called Priceline and they won't price match because it is a different rental company. I won't be dealing with Priceline in the future.

I purchased an airline ticket to fly overseas through Priceline using Qatar Airlines. On the day of the flight I was required to postpone my ticket so I call Priceline to make changes and they tell me to contact Qatar for changes and then after being on hold for over an hour I get hold of somebody at Qatar Airlines and I am told they cannot make any changes to the reservation as the actual sale was made by Priceline so I need to contact them, so I call Priceline again and they tell me the same.

I am a true blue believer in reviews, I trusted that Priceline would back the Hotel booked through them. Not so! My bathroom was flooded by the upper floors BR, ruining all my personal belongings. I was then moved to an attic room where the fuel oil smell from the Hotels AC Unit was infecting my room to which I countdown not be moved & I chose an early check out! Neither Priceline or Club Quarters was sympathetic to my situation, no refund, no kindness shown. The customer service girl at PL was very kind assuring me of a follow up... None. Hotel assured me of a follow up....None! Thank God for American Express! Do not trust that PL will back you up. Extremely disappointed!!

We googled an area for car rentals near our hotel and Priceline came up first. The cost was a bit high but in their defense there was a large event nearby. We made reservations and discovered within a few minutes of confirmation, they had taken us to another location 1hr 50min south of our hotel to pick up the car! Not even close to the area we kept putting in! Our fault for blinding trusting them to get us a Hertz rental! We went back to Priceline website and found rentals much closer for same dates & $$. The only way to communicate was through an online chat which politely told us to call Hertz and disconnected the chat! They wouldn't help at all. Hertz get 5 stars for spending an hour on the phone with us trying to change the reservation and finally cancelling it altogether. We'd take a cab before giving this poor company $1! We have used other travel sites successfully and happily in the past. Priceline NEVER AGAIN.

In Sydney, I booked Harbour Bridge view room, but at hotel, the hotel told me I booked a cheaper room and I need to pay 40 dollars per night to upgrade. Priceline is a ** company full of liars. Priceline said it was a mistake, but they are not going to refund me anything. Be aware of this company.

Several days ago, we purchased 2 travel packages both including flight, hotel, rental car from Priceline so we can attend a conference with a group from other cities. Priceline gave us two airline tickets, one hotel reservation instead of 2 and one rental car instead of 2. When I called Priceline about this, I was told that although we paid for two packages, they assigned us only one trip number since we booked the 2 packages at the same time instead of two separate times and that there is nothing that they could do nor would do about it.

I called Priceline Customer Service regarding an issue with my hotel reservation. The representative put me on hold to look into the matter and put me on hold for 35 minutes and I kept asking "are you still there" but there was no response. I still waited and waited but there was no response. I hung up finally. I went to complete the survey on her and guess what - I click the link and it says survey is already completed!!!! I am shocked. I will report this to Better Business Bureau. How did the employee manage to complete the survey? It is shocking!

I seldom write reviews but Priceline needs to be investigated for its unscrupulous business practices. In a nutshell, I prepaid for a car rental--nearly $1800 in advance. I did not purchase the optional protection because I was certain that I would in fact rent the car. When we got to the car rental agent (National), the clerk told us that he would not give us the car we had paid for because we did not present an international driver's license. This requirement is not posted on the Priceline confirmation sheet. The sheet indicates that an international license OR passport might be required--so we had the passport and our own valid licenses.

I will NEVER book a hotel through Priceline again! When I attempted to check in to the hotel, the hotel stated that Priceline never paid them and that I owed them money for the two nights. They explained this happens a lot, and that I would not be charged twice. So I paid the fee at the hotel for the two nights. I then went to look at my credit card statement, and Priceline in fact did charge my credit card. When I called Priceline, they told me it was not their fault, and that it was the hotel's fault. So they could not refund the money. Also, the fee the hotel was charging me was less than what Priceline was offering. Priceline states they will give you the lowest rate, so when I asked if they would refund me the difference they said they would not. So much for offering the lowest prices.

I booked a hotel room and prepaid through Priceline. The hotel then charged me again, at a lower rate. I called Priceline and they arranged a refund of the hotel charge but refused to adjust the cost to the lower rate. We travel 6-10x per year, but will not be using Priceline again.

I prepaid car rental for one-way trip. Priceline subcontracted to Rentalcars.com. On Priceline website and on emails from subcontractor "total cost" of rental that I was shown never reflected the one-way drop off fee. Total cost I was shown was $259. The charge was buried in a narrative on another page, in the middle of many items, but even then not clear: "the fee for this service is $604.40." This service is not specified. Previous paragraph says a one-way fee may be charged. Dollar charged me the $604.40 for one-way drop-off fee. Had I known about that amount I would not have booked. Chase credit card supported the misleading marketing, saying car rental company, in this case, Dollar, not at fault. Refused to see that Dollar benefited from misleading marketing. Hung up on me.

I had to cancel my car rental because there was a change in my travel schedule. I cancelled over a month prior to the scheduled date. Priceline's affiliated "Allianz Global Assistance" refused to reimburse me my insurance premium that I paid for my car rental insurance. They claim since I did not cancel within 10 days of purchasing the policy, I cannot get a refund. So now I have an insurance policy on a car rental that I will not have. How does this make sense? Good luck speaking to anyone at Priceline. Their automated system will run you in loops and hang up on you, so you are left with online chatting. I feel like I paid $81 to never go through Priceline or its affiliates again.

I purchased 2 Airline tickets through Priceline. They charged my credit card right away. They then proceeded to change my itinerary TWICE before my trip which then caused my travel companion to have to cancel their trip because we would then be returning too late. (30 min layover got changed to 5 hour layover) Priceline agreed to refund the amount of the one ticket. However, 10 days after that and I still don't have my refund. Free speaking with 5 different Priceline representatives, and being on the phone on hold for a total of 4 hours over several conversations, I finally got the last representative to tell me that it will take 6-8 WEEKS for my refund. That is absolutely absurd! Why does it take that long??!! I am extremely frustrated and disappointed????

We booked a hotel through Priceline that was so dirty, called for a cot to sleep in. Grass outside is a foot long, vomit stains on side of bed, water leaks on walls and tissues found between the sheets. Checking out tomorrow morning and cutting our trip early. Priceline will not refund any money or offer any compensation. Would hate to have this happen to anyone else. Looks like the hotel is in bankruptcy and hope our vehicle is not broken into overnight. Don’t book anything with Priceline.

After some serious shopping around for a good price on a hotel stay, I found a good deal through Priceline. I made my reservation and immediately realized that it was prepay. I canceled my reservation in less than 2 minutes. Fund had already been taken from my account. I waited until the next day to see if my account had been credited, it had not. I called Priceline and after a 15 minute wait I finally spoke with a human. I was told that it takes 3 to 5 days for funds to be credited back to an account. Only seconds to take it but 3-5 to give it back. I told them how incredibly awesome they were and that this was the first and last time I would ever use Priceline and to have a wonderful day and I hung up. I rebooked the same room with another company and got an even lower price and they offered reserve now pay later and free cancellation. As of this writing I am still waiting for my refund.

I booked a hotel, only to find out the next day, that it's not a safe place to stay with kids, so I called immediately to rebook to another hotel. THEY WERE COMPLETELY UNHELPFUL. I called Wyndham management and the hotel itself, they were all willing to cancel my reservation, but Priceline wouldn't help me at all. They just said that the hotel wouldn't cancel which is not true since the manager explained to me that it was Priceline who charged my credit card. Such a mess.. I will never use them again!!!!

I was searching for a car rental price in Calgary. I found a price and thought I had RESERVED a car in June. Once my Visa was entered Zoom I was charged. No number to contact worker, no email to complain was available and the online chat feature was unresponsive. When we showed up at the Hertz counter in Calgary they delayed us 1.5 hours. Totally unsatisfactory. NEVER USE Priceline. Captain Kirk you screwed us!

Horrible Co. My Canadian girl friend used my charge card to book flights from Zurich to Paris. Half hour later we decided to cancel but never received a confirmation to my email in order to cancel. Immediately it was pending on my credit card. I still hadn't received any confirmation from Priceline. Tried to cancel from account, bank wouldn't do it yet. Called Bookings and so did my Canadian friend to no avail. I called Air France and they said they couldn't cancel because it was booked though another co. A week later the pending charge was paid. My husband disputed charge because we still had absolutely nothing showing us we had flights anywhere. Still no email or confirmation #. Called Bookings that day and they finally told us they couldn't cancel because it was a Priceline booking. Transferred us to Priceline supervisor and he told me we had had 24 hrs to cancel a week earlier.

HORRIBLE SERVICE!! I read some of the posts and I agree. Avoid this company!!! I booked a hotel last week and the only filter I chose was a Pet friendly hotel, paid upfront for 2 nights. On the day I packed up my dogs in 100 degree weather and headed across the border from Montreal to Plattsburgh, NY. I get there and hotel states they don't allow pets. Here I was stranded in 100 degrees with the dogs across the border with nowhere to sleep. I had to find a hotel that would accept me and my 2-6lb chihuahuas. I was so frustrated with the service I got on the phone, they refuse to reimburse me even though I had proof!!!! I had taken a screen shot of my confirmation and the night I booked the hotel because I didn't want to use my data across the border. I've spent 3 hours on the phone with Priceline, spoke with a supervisor and even sent them my screenshots. Still no refund... I've been waiting for someone to get back to me.

Booked a 3.5 star hotel on express check out on Priceline. Leery, I looked to see what type hotels I might receive. It listed Marriott, Hilton, Hyatt place and a few other nice hotels. However I ended up in a filthy Ramada suite - disgusting for 191.00. Worse hotel I have ever stayed in. Totally sick and unsecure doors left open to outside adjoining door unlocked. What a ** show. Priceline is a scam. Beware.