Priceline Reviews

Overcharged as I had to pay twice. Once to Priceline, once to the USA hotel on arrival. Despite 3 weeks of calling, no refund was given. Had to contact debit card company back in UK to recover the $536.00. I would never use them again.

Made a reservation and selected the option to cancel. Once it was booked. The option to cancel didn't show up. Tried to change reservation within a few days and could not make any changes. Terrible experience. Be aware of making reservations through Priceline. This was my first and last time using. So disappointed at how deceptive their practices are. I would file a lawsuit, but it's not worth my time.

I booked a hotel reservation through Priceline and paid the extra for the cancellation insurance. We got to the hotel that night, to find the hotel was extremely run down and right out disgusting. Our room was so dirty that my kids didn't want to sit their stuffed animals down on the furniture, or even use the bathroom. The ceiling had water damage in multiple spots in our room, and was peeling and falling apart. I even took pictures because we were in such disgust. We talked to the front desk, and the girl was extremely sweet, and said she'd cancel our reservation and that we shouldn't have any issues with getting a refund.

171-394-164-38. I may take down this post. But not today. I Purchased a ticket from Air China thru Priceline for July 5th travel. Wanted to spend my birthday in Thailand. Had a heart issue which landed me in the hospital. Dr.'s orders.. no flights or long sitting travel. Got all the required paperwork in to Priceline in time to cancel my trip. E.g. (Dr.'s note, medical excuse, birth certificates for all parties, marriage cert for proof of marriage for spouse) which is ridiculous because what if I chose to travel with friends. Anyway, Priceline does this to make it as difficult as possible for you, but I got it all in time. They couldn’t accept attachments, continuously disconnected calls, couldn’t hear, couldn’t receive faxes. THEY ARE THE WORST. After finally getting it in to Priceline, a rep told me that it shouldn’t be long for refund, to call back over weekend. That was 7/3/19. It’s now 8/12/19. Still no refund. Priceline owes me $2,796.86 and $1116.00 for my husband.

I booked a room, several weeks in advance. I unexpectedly had to cancel three days before the reservation. The cancellation fee was more than the cost of the room!!! I will never use Priceline again!!

We made an Express Deal for a 4 star hotel in Manhattan. They sent us to The Manhattan Club. We arrived there ten minutes later. They offered us a room. It stunk, smelling of mold, cigarettes and air freshener. We started to have sinus trouble immediately. We gathered our luggage, asked to cancel the reservation. It was 10pm. The man behind the desk offered us two other rooms with the identical cocktail of toxic aromas. We kept getting sicker. Within an hour of arriving we asked them, to please cancel our reservation. The hotel told us they would, but it was up to Priceline. We made three calls to Priceline customer service. They supposedly called the hotel, and the hotel refused to approve giving us our money back. So, they kept it. We called the hotel ourselves. They refused to give us our money back. It was awful! There is no way this was the four star hotel we were promised.

My husband and I booked a trip to New Orleans through Priceline for our honeymoon. We were not privy to the fact the hotel was under construction when we booked. When we got there we were in a conjoining room with people we do not know and they were physically fighting all night. The next day the "Manager" came up and apologized but said they had to move us floors due to the renovations and the whole 2nd floor not going to have any electricity. He did said they would refund us some for the inconvenience. We asked how that would work due to us booking through Priceline and he stated they would reimburse them and they would reimburse us.

Tried to cancel hotel reservation and was told I could not cancel or get refund. My reservation is three weeks away so I not sure why room couldn’t be cancel. Sale reps are rude. I definitely will not use Priceline app again.

We used Priceline to book a hotel room in San Diego. The room had bed bugs! The hotel had no other rooms available and we were left with no place to stay and Priceline would not help us find another room. The hotel said we had to get our refund from Priceline. Priceline said we had to get our refund from the hotel. We are out $140 and still fighting to get our money back.

I purchased a package deal, hotel and flight, to Orlando for our summer family vacation. The prices seemed reasonable and there were many options. After I hit purchase, I received a message on the screen to pick another hotel/package because the selected hotel was no longer available. This happened 3 times. I chatted with a customer service representation who said that it happens occasionally and the site doesn't reflect timely the availability of a hotel. In the meantime, I found out I was charged all 3 times by priceline even though I didn't receive a confirmation or itinerary. The largest charges of $1,900 for United Airlines flights didn't reverse. Priceline said it would take 5 business days to get my money back. This happened on a weekend, when I needed to travel on Monday and I could no longer travel because of the hold on my money. Worst purchasing experience ever!

My wife book a vehicle for a trip to NY from MI. After confirming the order she seen that the dates were switched on to the Friday. Tried to call and even pay the difference for the extra day she needed. They refused to change the date of the pick up and refunded our money, but not after charging us $22 for a cancellation fee when the site clearly states free cancellation. When we asked to speak with a manager the customer service rep lowered his voice and came back with a new name. Never again will I use this site to rent anything. I would rather walk to NY than use Priceline. Thanks for nothing.

I was searching for a room for 4 people, clearly selected 2 adults and 2 kids (1 and 13 years) when I started my search. I booked the very last available room for my family, and received some minutes later a confirmation email: Room for 2 adults. That's it. No kids mentioned anywhere. I called the hotel to confirm the room size, but they told me the room only fits 2 people. Then I called Priceline, wanted to have a refund for their wrong booking, caused by a glitch in their own system, but I was told my booking is not refundable. Did they lose their minds?

This was the first time using Priceline and I must say it will be the last. I booked a hotel room for a one night stay in Bloomington, Indiana. When I arrived I was in shock. The room smelled of cigarette smoke and I saw what appeared to be bed bugs on the pillows. Keep in mind this was suppose to be a smoke free room. I asked for another room and it had the same results but I didn't see any bed bugs. I immediately went back to the office and wanted a refund and of course I didn't stay. The office would not give me a refund since the booking was through Priceline. I have tried contacting Priceline via their listed phone number but do get an answer. I would never use Priceline again.

I purchased a hotel with trip insurance for one of our port calls. The port call was changed due to our ship's operations and I contacted this company over 48 hours in advance (as soon as I found out). Being out to sea, I do not have access to my phone or personal email. They dragged their feet in responding and took over a day to respond. They said I did not have trip insurance and the reservation could not be canceled. I provided them proof. When I was able to get cellular service again, I called the hotel on the 2nd day of the scheduled reservation. They said they would be fine with refunding my money, but they needed Priceline to authorize them to since they had my credit card information.

I booked a flight in June/19 for a flight from PSP to YVR on Dec 10/19. Today I received a flight change notice from Priceline that flight was changed to 1:45 pm from 8:00 am therefore making it impossible to make further connections in YVR. You could have informed me to pick another flight which I had to do myself by contacting Alaska Airlines. After numerous calls you informed me that my name on my ticket was Mulligan, Mulligan, Mulligan therefore customs etc would not let me fly as name did not match my passport.

When you rent cars through Priceline they neglect to give you necessary information and take zero responsibility for dealing with companies they know are shady. Steer clear of them and Sixt Auto Rental.

Do not rent a car from Priceline.com. They overcharge and will not give you a refund. I used Priceline.com to rent a car from Denver Airport 07/25/19 to 07/29/19 and they charged me for 5 days at $64.00 per day from Fox rent a car. When I picked up my car they only charged me for 4 days rental (which is correct 07/25 to 07/29 is 4 days) at a rate of $55.37 per day. So I could have rented the same car from Fox for a lower rate than Priceline and be charged for the correct # of days. Upon calling Priceline they would not refund the overcharge and I had to call 4 times. They would put me on hold and then hang up on me. I finally asked for a Manager and they would only let me talk to a Senior Associate. That person would not agree to my refund. DO NOT USE PRICELINE.COM FOR YOUR TRAVEL. I will never use them again. You have been warned but looking at their 1 star reviews this has happened to others before me.

My husband and I live in the UK and planned a visit home to the USA this summer. When we arrived to pick up our car rental, we were told that they were unable to honor our Priceline travel voucher as we did not have a foreign driver's license - apparently the rate was only available for European drivers but this was not communicated to us in any way. We ended up renting a car from a separate agency. When we called customer service at Priceline the next day to get a refund, they refused because we didn't "call on the day it happened". This is absolutely unacceptable and bad business practice. We are out $1000. Priceline, you have lost two customers and we will share with anyone who will listen to avoid your sham of a company! Awful customer service, the worst.

I am very disappointed with Priceline website for hotel reservation since it deceived me today when I booked a hotel room through them. The room post says flexible cancellation and did not make it clear it is not free cancellation. After 8 hours of the reservation, I called the customer service of Priceline to cancel the reservation and I was expected to cancel for free, I surprised by telling me I should pay the first night fees to cancel this reservation. I asked them reduced the number of nights, they refused as well.

I have booked several trips through them. Last trip they would not refund me on my car rental after calling and telling them there was a 4 hour wait at the airport, so I did not get car. I booked another vacation with insurance. I was told I would not be able to cancel flight, car and was told that since I bought a cruise they would take 70% of what I paid months out. WTH! I have insurance. I will never use them again and Yes Expedia is less.

I used Priceline's website for a hotel reservations. When I put all the information in such as dates and so on I got prices and hotel deals for a lot of different places but none for the date I put in. I made the reservation and it was for the date I made the reservation not the date I wanted. I feel like it was a bait and switch. And when I call to correct the issue they were rude, hung up on me once. And still was unable to get a refund. I would never use Priceline for any travel in the future.

Highly suggest you do not use Priceline.com. They will only guarantee their rooms for 2 adults, even if you're a single parent with two teenagers. Twice now I've booked with them stating I am one adult, a 12 year old, and a 13 year old, and twice they have put me in a room with one bed. They've gone so far as to tell me that I didn't use the site correctly. Fool me once, shame on you. Fool me twice, shame on me. And that's all I need. Bye, Priceline.

Today, I learned that Priceline doesn't actually vet the companies it connects you with. I got a rental car that charged me almost $500 above the Priceline quote through hidden fees and a scratch that was on the car when we first got it. When I got home and looked them up, it turns out they have class action lawsuits against them, which Priceline should have known. I asked Priceline about this and they basically said they have no responsibility for the companies they work with. Maybe not, but I see no reason to use them if they're just going to hook me up with scammy services.

When booking online I requested to pick up in Hendersonville Tennessee and return at the airport when I flew out. I've booked on other sites and when a request was not available I was notified in some way. I went to the location that I had requested to pick my vehicle up and realized that I had no reservation there. When I tried to call I was sent straight to the company that is renting me the car not to Priceline and unfortunately there was nothing they could do with my reservation since it was booked through a third party. I was able to use chat to speak with a representative named Dan. He was quite rude and extremely unhelpful while blaming me for the misunderstanding and doing absolutely nothing to help. Traveling with two small children by myself and having to find a way to the airport was a headache and cost me more time and money. I DO NOT recommended using Priceline!

Trip number **. I booked a 4 night stay at Novotel Cardiff, Wales. I've stayed at the same Hotel perhaps 10 times before, no problems. Booked with Priceline and their rates, as I found out DO NOT INCLUDE BREAKFAST. The price might seem lower but ended up spending over £80.00 for 4 days breakfast EXTRA. DON'T BOOK WITH PRICELINE! Just try to make a complaint - You will get nowhere! They have it all sown up in legal jargon - AFTER you fall for their price.

Paid for 5 days at the Viking hotel Myrtle beach SC through Priceline.com. Got here. Had to pay another 77.00 plus. Called Priceline.com. Was no help. Will never book here again. Disappointed and they cheated me out of 77.00.

I have done lots of business with Priceline. No problems until now, we are done doing business for the rest of my life. I went to cancel my economy rental car, because my travel plans changed. It's $126.11. I went to cancel all kinds of phone calls. End result this is our policy. Ok fine you win the battle, I win the war. I am shocked at how many people they have complaints from. I will book with the car rental company or hotels directly myself from now on. I did not use the service but got charged anyways. Really a terrible way to do business. My sympathies to everyone who has had the same problems.

You just duped me out of $223.22 and I didn't stay at any of the 2 hotels. I show you proof of the withdrawals for Priceline and you still decline to give me a refund. The woman I chat with on your site the same day and she said I was getting a refund of $100.40 because she says Priceline keeps $10 of it. We were heading to Florida with our pet cats. We stopped at McDonough (worse town ever) to spend the night. I booked 1 hotel and went in to check in and he said at the front desk, "We don't accept pets at the Comfort Suites."

Priceline will not honor their low price guarantee. I called the number provided, I was disconnected three times. The last and final time I spoke with a Supervisor who told me he could not see any lower rates and therefore there was no low price guarantee to offer me. I requested an email to send the screen shots (proof) of the Rental offers that were in fact 20$ less than what I paid. No answer was provided. I feel like it is a scam and the agents were laughing and kept putting me on hold, and then disconnecting after several minutes of being on hold. The lower prices were in fact found on the app as well as on the full website. The offers were the same exact itinerary, same rental company, same times, same location. Yet the agents kept telling me they couldn’t see it or they needed to confirm.

I rented a car in Paris through Priceline at Budget Rent a Car for three days: $123 plus I agreed to $11/day for insurance. The car worked fine:

I booked a hotel thru Priceline. At check out of the booking. I was not informed that Parking at the hotel was 15.00 dollars per day. The free breakfast that was included with the room. Also they billed my credit prior to my check in. The booking was a pay at the hotel booking. Also the rooms we booked at the time of booking on Priceline confirmed free breakfast for the entire stay. No prior information on the fact that we had to pay for parking. We arrived at the hotel. The hotel manager informed us that the Parking and free breakfast were not part of the booking. I spoke with Priceline. They did not in any way try to resolve the issue. This is fraud and deceptive at the least.

Horrible experience!! We were booking a trip to Pigeon Forge, TN through Priceline.com. We tried three times to book three different room. Each one took my card information. After charging me for the room it would say, "no rooms available." Finally the fourth time we got a room. They hit my bank account for $1600 extra. For the rooms that were no longer available. It took me over 3 hours and talking to 9 people to get my money back!! Will never use Priceline again!!!!

The fact they offer a 24 hour free cancellation fee is so unfair with the fact that once you click it to buy with your debit card they will refund the total money within 10 to 15 days. So if you decide to cancel the reservation/purchased you won't be able to use your money/book again until they make the refund and takes that long. So not going to get a ticket with them anymore, ever again, I feel they stole my money, even when I purchased the insurance this was a ripoff.

Paid for a car rental. Went to go pick up the car rental, but found out Alamo required me to have a credit card, which I don’t have. Called Priceline and they told me the only solution is to cancel the car rental and that I’ll be refunded. I got MOST of my refund a few days later. I called to ask why I wasn’t refunded fully and they said it’s for a service fee. A $73 fee for a rental I couldn’t even get. If I had known when I was paying through Priceline that I needed a credit card when I go to pick up the rental, I wouldn’t have paid. Now Priceline says it’s their BS cancellation fee. I have to pay a fee for the inconvenience they caused me. Funny thing is that my relative was able to get the car rental directly from Alamo for a cheaper price than Priceline. Never going to deal with this company again.

In June I was researching hotels near the airport in Lisbon Portugal to use for a long layover. I used Priceline as my resource and it ended up that I let them choose my hotel to get a better price. We ended up with the Holiday Inn Express near the Lisbon airport which was very good. Apparently Priceline made the reservation at 2 hotels and I was charged for that second hotel as well. Long story short, the charge has been reversed on my credit card but I was furious nevertheless. I will never take a chance on Priceline.com again – ever. I will make my own reservations directly to a hotel.

Booked online for a hotel stay. Was charged $551.55. The hotel gave us a receipt at checkout for $512.80. "Meg" from Priceline refuses to refund us the $38.75 difference. Claims the guarantee is online only. Scam and stay far, far away. We stayed at a hotel from Booking.com and there is a discrepancy of the local taxes. Booking.com refunded it immediately AND is offering to refund us our pkg fee! Go with Booking.com - they ROCK! Priceline is taking advantage of people!!

I booked a Hotel online in Canada on Priceline Canada and the quote came back as $$$ CAD. Booked a Canadian Hotel with a Canadian Address using a Canadian credit card and it charged me US Dollars on my credit card. Quote clearly showed price in CAD (Canadian Dollars). Last time I will ever use Priceline. Customer service was terrible. Wasted another 30 minutes on the phone.

We are going to Anaheim to Disney in August 2019. Purchased hotel for $750, now $603 and they will not refund difference. Last time booking with them. Customer service was RUDE. Not because I did not get my way, but because she acted like she did not want to be bothered. Not my fault you have a customer service position and you are not a morning person.

I had booked through Priceline. Which I have had done so many times before and never had a bad experience. But this time around I booked a one night stay in Atlanta. When I got to my hotel it was completely under renovations. Pool was no access. Nor was fitness. Fine. Sure. Then get to our room no cable tv and wifi that keeps kicking you off. Had Priceline let me know then I would have been okay. How can you allow us to book this hotel when half the amenities weren’t able to be used. Nor allowing us to know the renovations being made. I called customer service. And kept getting disconnected. I even used my $30 off coupon on this hotel and can’t even get that back. They said they can only give me 20% for my ordeal. Was on the phone for an hour plus the endless amount of time through their chat rooms. Never again.

I accidentally double booked via Priceline. Priceline reached out to the hotel several times without being able to get through to the direct location. I called guest services who confirmed that they too were unable to get in touch with the location directly to confirm cancellation and refund, she filed a complaint on my behalf on recommendation from her supervisor. She ensured me that guest relations would offer a full refund. ((Recorded phone call.)) The next morning I drove over to the hotel and was told by Chaundra that their phones were down and Windstream "should" have them up by Sunday night. She advised me to call on Monday and have Rosalie cancel the charge and she would make sure that they did (recorded interaction)).

My work credit card was illegally used to book a reservation. I opened the email to "view more details" and it "confirmed" my reservation. I called Priceline because the chat service "Chael" had zero response, 15min with no response and it closed out. I don't even have an account with them and it the type of card should have flagged them for being used. They were not only unhelpful but rude. The person who answered "I do not care that your card was stolen that is the bank's issue and it is a valid booking because it was confirmed." How is it valid if you knew my card was fraudulently used? They refused to try and cancel the reservation.

I book a car on Priceline.com and the booking "cannot be confirmed". After 3 days it is still not confirmed via their partner rentalcars.com and I want it canceled. They cannot cancel it or confirm it, I am stuck in the middle and I need to wait to receive an email which I did 3 times without an email. Spoke with a supervisor, nothing more happened except they escalated my request and I will receive news in 3-5 business days.

I booked a few rooms through Priceline for the Quality Inn in Beloit Wisconsin. Well the hotel management was very rude and belittle us and wouldn't let us stay in our rooms. I have been calling Priceline for 2 weeks now and no one can seem to do anything. Every time I call it's a foreigner on the phone and I have to explain the situation to all 30 people they keep transferring me to. When they started they are note taking. It's garbage and a scam. I lost 350$ because of this terrible company.

I recently rented a vehicle at Anchorage, AK from Dollar via Priceline. The confirmation shows the rental cost, taxes and fees. The price was the lowest among competitors. The final bill from Dollar, however, shows taxes and fees that were $30.57 higher (I'm not including an legitimate extra charge). When I called Priceline, they told me to call Dollar. I did not, because I knew exactly what Dollar would have said: "Call Priceline." I don't mind paying legitimate taxes and fees, but 1) Priceline's quote should have been more accurate, and 2) their rep should also have been more helpful in explaining the discrepancy instead of simply kicking the ball to Dollar. Otherwise, how can people trust their quote in comparison with their competitors' quotes?

I booked a reservation on Priceline for the Ocean Coast Hotel in Fernandina Beach. Nowhere on our reservation was the word mandatory fee. I called Priceline after the altercation at the hotel, and they do have a contract that states mandatory fee, and they even have a contract that has an asterisk under summary charges stating that there is a mandatory fee. However our contract had no mandatory fee listed. Our contract also said breakfast was included. Priceline admits breakfast was included. When we got to the hotel we were imposed with a mandatory fee, and as part of that fee there was a breakfast fee. We felt totally abused, and complained.

Where did my money go when the hotel was not actually confirmed booking success? I booked 3 hotel rooms via Priceline website and received a booking confirmation from Priceline. My credit card was charged for 3 rooms. Each room was assigned to a specific name. This booking happened 2 months in advance. Two weeks ago when I arrived at the hotel, they were unable to locate my reservation under my name at all. After 15 mins the hotel found that two rooms were booked under my nephew's name and no third room booked which is weird. The hotel said room 3 was rejected due to a credit card issue. I showed my credit card transaction charges to the hotel. It happened that the credit card that was used for booking with the hotel was not my credit card. It must be Priceline's.

I was excited about a trip to NYC. I quickly compared bundled prices (flight + hotel) on 3 sites and used Priceline. On the screen, it said: You can cancel within 24 hours. I believed it and made the reservations. I received the itinerary only to discover that my written "proof" said non-refundable, no changes!! I spent 3 hours the first day + 1.25 hours the next day dealing with other issues.

Priceline is a big scam. I was unable to keep my reservation due to a family emergency and they would not refund me my money back. I use to trust Priceline with all of my vacation needs and now I will never book with them again. They have forced me to take a vacation and leave my family behind ridiculous.

I used Priceline to book at hotel and I can guarantee that I will NEVER in my life use this company again. The agents do not know what they are doing. We spoke to a supervisor by the name of “Mary” who was also rude. I’m still waiting to get my refund from them for a hotel that I DID NOT even stay at. Overall a HORRIBLE company.

I used Priceline through my work affiliates page to book a one-night getaway with the wife but will never use them again. Once I arrived at the hotel, the hotel staff had no information about me nor the room that I had reserved two weeks prior to our stay. The hotel staff was doing their best but could not find me in their records. I had the confirmation numbers in hand that I had printed, just for this type of instance, which gave a number for me to call (Priceline). After sitting on hold for 20 minutes, a customer service representative came on and I explained my not so great situation. She then placed me on hold to call the hotel staff in front of me.

I booked my trip to Memphis and Nashville in early July. When I arrived to the Holiday Inn Downtown Memphis at 6:30 PM Sunday night I discovered the hotel had been closed since 6/26 due to an electrical fire. No one contacted me. I called Priceline and was told they would help me find another hotel. Thirty minutes passed and no call back. I called Priceline and got the run around before I was finally told they could not help me. I had to find my own hotel at 8PM Sunday night.

Booked the reservation at the Hilton Niagara Falls View. The hotel was under renovation and has been for the last 5 months. This is per the hotel. The fitness center was not open due to renovation. They did extend the use of one of the other hotels' fitness center, but it was extremely crowded! They did not honor the room with the street view, they stuck me in a corner on the 11th floor! They said that they did not have any other rooms available.

Am in a current dispute with Priceline.com. I booked a Hopper flight yesterday (7/17/19) from Bali to Singapore for my partner and I. We printed the flight info (flight was Scoot airlines) and quickly realized that there was a conflict with my finally connecting flight back to Los Angeles. I immediately went back to the website to cancel... within ONE HOUR of the booking... as Priceline policy states - FREE cancellation within 24 hours for bookings. Clearly I am within my consumer right and following their policy to fall within their ‘promise’.

Priceline turned out to be a complete waste of my money because the room I blind booked to save money ended up costing more than if I had booked it directly. Do not use this service! They tacked on $80 to a room that was listed at $170. I immediately contacted customer service on the phone and online chats and they refused to cancel my reservation, offered no apologies, were rude, and did not do anything to correct the situation. I will never do business with this company again. VERY DISAPPOINTING.

Very awful customer service. Sakti was not very helpful. Our hotel need a credit card number. Asked him nicely but he answers very rude. I don't know why he works as a customer service representative if he has this attitude towards a customer. Priceline should look for someone who has the patience and would love to serve other people.

So, today I booked using the express deals. However, I didn't realize how limited you are. You're taken directly to the payment page, they don't ask how many will be in the room. I made a request for ADA/roll-in shower, was told there wasn't one available. As well at the fact that it's a family vacation so making sure it's a double room is important to have that information beforehand. However, you can't even gain that information until after you book per their terms and conditions. Again you don't unless you go directly to the terms and conditions first.

I recently booked a car rental with Priceline at Newark Airport for $522 at National Rentals. Two days later, I checked online and found that CarRentals.com was offering the same exact car at Advantage Rental for $70 less. I called Priceline and they won't price match because it is a different rental company. I won't be dealing with Priceline in the future.

I purchased an airline ticket to fly overseas through Priceline using Qatar Airlines. On the day of the flight I was required to postpone my ticket so I call Priceline to make changes and they tell me to contact Qatar for changes and then after being on hold for over an hour I get hold of somebody at Qatar Airlines and I am told they cannot make any changes to the reservation as the actual sale was made by Priceline so I need to contact them, so I call Priceline again and they tell me the same.

I am a true blue believer in reviews, I trusted that Priceline would back the Hotel booked through them. Not so! My bathroom was flooded by the upper floors BR, ruining all my personal belongings. I was then moved to an attic room where the fuel oil smell from the Hotels AC Unit was infecting my room to which I countdown not be moved & I chose an early check out! Neither Priceline or Club Quarters was sympathetic to my situation, no refund, no kindness shown. The customer service girl at PL was very kind assuring me of a follow up... None. Hotel assured me of a follow up....None! Thank God for American Express! Do not trust that PL will back you up. Extremely disappointed!!

We googled an area for car rentals near our hotel and Priceline came up first. The cost was a bit high but in their defense there was a large event nearby. We made reservations and discovered within a few minutes of confirmation, they had taken us to another location 1hr 50min south of our hotel to pick up the car! Not even close to the area we kept putting in! Our fault for blinding trusting them to get us a Hertz rental! We went back to Priceline website and found rentals much closer for same dates & $$. The only way to communicate was through an online chat which politely told us to call Hertz and disconnected the chat! They wouldn't help at all. Hertz get 5 stars for spending an hour on the phone with us trying to change the reservation and finally cancelling it altogether. We'd take a cab before giving this poor company $1! We have used other travel sites successfully and happily in the past. Priceline NEVER AGAIN.

In Sydney, I booked Harbour Bridge view room, but at hotel, the hotel told me I booked a cheaper room and I need to pay 40 dollars per night to upgrade. Priceline is a ** company full of liars. Priceline said it was a mistake, but they are not going to refund me anything. Be aware of this company.

Several days ago, we purchased 2 travel packages both including flight, hotel, rental car from Priceline so we can attend a conference with a group from other cities. Priceline gave us two airline tickets, one hotel reservation instead of 2 and one rental car instead of 2. When I called Priceline about this, I was told that although we paid for two packages, they assigned us only one trip number since we booked the 2 packages at the same time instead of two separate times and that there is nothing that they could do nor would do about it.

I called Priceline Customer Service regarding an issue with my hotel reservation. The representative put me on hold to look into the matter and put me on hold for 35 minutes and I kept asking "are you still there" but there was no response. I still waited and waited but there was no response. I hung up finally. I went to complete the survey on her and guess what - I click the link and it says survey is already completed!!!! I am shocked. I will report this to Better Business Bureau. How did the employee manage to complete the survey? It is shocking!

I seldom write reviews but Priceline needs to be investigated for its unscrupulous business practices. In a nutshell, I prepaid for a car rental--nearly $1800 in advance. I did not purchase the optional protection because I was certain that I would in fact rent the car. When we got to the car rental agent (National), the clerk told us that he would not give us the car we had paid for because we did not present an international driver's license. This requirement is not posted on the Priceline confirmation sheet. The sheet indicates that an international license OR passport might be required--so we had the passport and our own valid licenses.

I will NEVER book a hotel through Priceline again! When I attempted to check in to the hotel, the hotel stated that Priceline never paid them and that I owed them money for the two nights. They explained this happens a lot, and that I would not be charged twice. So I paid the fee at the hotel for the two nights. I then went to look at my credit card statement, and Priceline in fact did charge my credit card. When I called Priceline, they told me it was not their fault, and that it was the hotel's fault. So they could not refund the money. Also, the fee the hotel was charging me was less than what Priceline was offering. Priceline states they will give you the lowest rate, so when I asked if they would refund me the difference they said they would not. So much for offering the lowest prices.

I booked a hotel room and prepaid through Priceline. The hotel then charged me again, at a lower rate. I called Priceline and they arranged a refund of the hotel charge but refused to adjust the cost to the lower rate. We travel 6-10x per year, but will not be using Priceline again.

I prepaid car rental for one-way trip. Priceline subcontracted to Rentalcars.com. On Priceline website and on emails from subcontractor "total cost" of rental that I was shown never reflected the one-way drop off fee. Total cost I was shown was $259. The charge was buried in a narrative on another page, in the middle of many items, but even then not clear: "the fee for this service is $604.40." This service is not specified. Previous paragraph says a one-way fee may be charged. Dollar charged me the $604.40 for one-way drop-off fee. Had I known about that amount I would not have booked. Chase credit card supported the misleading marketing, saying car rental company, in this case, Dollar, not at fault. Refused to see that Dollar benefited from misleading marketing. Hung up on me.

I had to cancel my car rental because there was a change in my travel schedule. I cancelled over a month prior to the scheduled date. Priceline's affiliated "Allianz Global Assistance" refused to reimburse me my insurance premium that I paid for my car rental insurance. They claim since I did not cancel within 10 days of purchasing the policy, I cannot get a refund. So now I have an insurance policy on a car rental that I will not have. How does this make sense? Good luck speaking to anyone at Priceline. Their automated system will run you in loops and hang up on you, so you are left with online chatting. I feel like I paid $81 to never go through Priceline or its affiliates again.

I purchased 2 Airline tickets through Priceline. They charged my credit card right away. They then proceeded to change my itinerary TWICE before my trip which then caused my travel companion to have to cancel their trip because we would then be returning too late. (30 min layover got changed to 5 hour layover) Priceline agreed to refund the amount of the one ticket. However, 10 days after that and I still don't have my refund. Free speaking with 5 different Priceline representatives, and being on the phone on hold for a total of 4 hours over several conversations, I finally got the last representative to tell me that it will take 6-8 WEEKS for my refund. That is absolutely absurd! Why does it take that long??!! I am extremely frustrated and disappointed????

We booked a hotel through Priceline that was so dirty, called for a cot to sleep in. Grass outside is a foot long, vomit stains on side of bed, water leaks on walls and tissues found between the sheets. Checking out tomorrow morning and cutting our trip early. Priceline will not refund any money or offer any compensation. Would hate to have this happen to anyone else. Looks like the hotel is in bankruptcy and hope our vehicle is not broken into overnight. Don’t book anything with Priceline.

After some serious shopping around for a good price on a hotel stay, I found a good deal through Priceline. I made my reservation and immediately realized that it was prepay. I canceled my reservation in less than 2 minutes. Fund had already been taken from my account. I waited until the next day to see if my account had been credited, it had not. I called Priceline and after a 15 minute wait I finally spoke with a human. I was told that it takes 3 to 5 days for funds to be credited back to an account. Only seconds to take it but 3-5 to give it back. I told them how incredibly awesome they were and that this was the first and last time I would ever use Priceline and to have a wonderful day and I hung up. I rebooked the same room with another company and got an even lower price and they offered reserve now pay later and free cancellation. As of this writing I am still waiting for my refund.

I booked a hotel, only to find out the next day, that it's not a safe place to stay with kids, so I called immediately to rebook to another hotel. THEY WERE COMPLETELY UNHELPFUL. I called Wyndham management and the hotel itself, they were all willing to cancel my reservation, but Priceline wouldn't help me at all. They just said that the hotel wouldn't cancel which is not true since the manager explained to me that it was Priceline who charged my credit card. Such a mess.. I will never use them again!!!!

I was searching for a car rental price in Calgary. I found a price and thought I had RESERVED a car in June. Once my Visa was entered Zoom I was charged. No number to contact worker, no email to complain was available and the online chat feature was unresponsive. When we showed up at the Hertz counter in Calgary they delayed us 1.5 hours. Totally unsatisfactory. NEVER USE Priceline. Captain Kirk you screwed us!

Horrible Co. My Canadian girl friend used my charge card to book flights from Zurich to Paris. Half hour later we decided to cancel but never received a confirmation to my email in order to cancel. Immediately it was pending on my credit card. I still hadn't received any confirmation from Priceline. Tried to cancel from account, bank wouldn't do it yet. Called Bookings and so did my Canadian friend to no avail. I called Air France and they said they couldn't cancel because it was booked though another co. A week later the pending charge was paid. My husband disputed charge because we still had absolutely nothing showing us we had flights anywhere. Still no email or confirmation #. Called Bookings that day and they finally told us they couldn't cancel because it was a Priceline booking. Transferred us to Priceline supervisor and he told me we had had 24 hrs to cancel a week earlier.

HORRIBLE SERVICE!! I read some of the posts and I agree. Avoid this company!!! I booked a hotel last week and the only filter I chose was a Pet friendly hotel, paid upfront for 2 nights. On the day I packed up my dogs in 100 degree weather and headed across the border from Montreal to Plattsburgh, NY. I get there and hotel states they don't allow pets. Here I was stranded in 100 degrees with the dogs across the border with nowhere to sleep. I had to find a hotel that would accept me and my 2-6lb chihuahuas. I was so frustrated with the service I got on the phone, they refuse to reimburse me even though I had proof!!!! I had taken a screen shot of my confirmation and the night I booked the hotel because I didn't want to use my data across the border. I've spent 3 hours on the phone with Priceline, spoke with a supervisor and even sent them my screenshots. Still no refund... I've been waiting for someone to get back to me.

Booked a 3.5 star hotel on express check out on Priceline. Leery, I looked to see what type hotels I might receive. It listed Marriott, Hilton, Hyatt place and a few other nice hotels. However I ended up in a filthy Ramada suite - disgusting for 191.00. Worse hotel I have ever stayed in. Totally sick and unsecure doors left open to outside adjoining door unlocked. What a ** show. Priceline is a scam. Beware.

I have used Priceline multiple times. Each time in the end I have all of these hidden fees. Well this time I had a flight that I needed changed due to a medical emergency. I bought the insurance for this exact reason, my parent is in very poor health. I needed to come back on Wednesday due to my parent not doing well, I called Priceline and they said no, I called Delta who said I had to call Priceline. Priceline told me to call the insurance company I purchased the insurance from so I did that!

I don't give one star reviews very often but I think Priceline deserves this one. I was flying recently and due to extreme weather and delays I missed my layover. I was stranded at an airport in a city I was completely unfamiliar with and had no choice but to get a hotel room for the night. I spoke with a Priceline representative that recommended an express deal.

Booked a flight through Priceline, ended up going with United Airlines flight. After I booked economy fight for my daughter, I found out this was a called a basic economy flight that does not allow you to bring a normal size carry on bag and United wants another $25 dollars charge. I call Priceline customer service, that was a joke, reading from my screen, some random guy in India. Be very careful everyone using Priceline, there are hidden charges using this site. If possible book direct with the airline, better up front costs. Kenneth.

Booked a pickup truck with a Priceline confirmation. Went to Enterprise Rent-a-car. I was told that they didn't have the vehicle that I reserved or any other pickup for that matter. I called Priceline to see if they could assist me in finding a replacement vehicle. They said there is nothing they could do but cancel my reservation leaving me up the creek without a paddle. I was shocked! How do you sell something that doesn't exist??? Isn't that against the law??? On top of that Priceline did nothing to correct their error. They didn't stand behind their product. Had to rent a truck on the spot from a nearby competitor at a cost of $500 more than Priceline committed to. I wonder how many people a day get screwed by Priceline??? I guess they have the attitude that they are so big that they will never run out of suckers--I mean customers. I WILL NEVER USE THEM AGAIN!

I use to love their express deals, but the last few express deals were downright awful and sub par... You are blind to what you are paying for and once paid, you receive a sub par hotel. The last time I did this, I got a 1 bedroom hotel and when I tried to change, Priceline was unable to call the hotel to even change the reservation in a timely manner. I had to call the hotel on three way to connect Priceline to the hotel; but by the time I did their jobs there was no rooms left. Priceline would not accommodate me in getting another room. I was a loyal customer but not anymore!!! Don’t use the express deals through Priceline!!

Deceiving with their booking! Will never book with them again. Most of our hotels booking we did with them with “put your price" deals they have. We never knew what hotel we are going to get, and it was clear and part of that service. However, few days ago we entered their website to book an hotel. We wanted a specific area so we went to their express deals where they show you by map which hotels. We chose the hotel we wanted, made the payment and as we press the finish button a different hotel was book. Apparently they don’t promise you the hotel just something similar - so first, they don’t mention it before and second, nothing was similar to the hotel we wanted (nothing!).

Tried to book a room through Priceline because supposedly I would save a lot of money because I had booked a flight/car with them too. When I tried to book it, it went through successfully to my Paypal but got stuck at the Priceline site for over 40 minutes. I tried refreshing screen and even restarted the computer. Still not successful. Priceline even sent an email telling me to complete the transaction which I would have if their site were working.

Priceline Trip Number: ** - I bought this trip for my son to join me in Canada for a week long fishing trip. When he arrived at the ticket counter, he found out his passport card was not good enough to fly to Canada. I had to quickly find out how to cancel the trip or re-book or something because he had to be there that day as I was supposed to meet him in Winnipeg. At 5 am Sunday, a call to Priceline for help was useless as I stayed on the line for 30 mins without help. I had to book new flights and get myself in the air also where I would have no contact. I tried them several times with no response. Their chat option was useless. Although the issue with the passport was my fault for not knowing it wasn't good for flying, the inability to contact them was an additional burden I didn't need. Their customer service is a zero if you can't talk to customer service.

I am a first time user that will NEVER use Priceline a second time. I was ripped off. On June 21, 2019, I used Priceline website for a hotel reservation. Within minutes of making the reservation, I received the confirmation and realized that I booked the hotel for the wrong date, July 4-5 instead of June 21-22. I immediately contacted Priceline via the chat feature and the representative said she worked with the hotel and was able to make the change to book the hotel on the correct date and that everything was “resolved.” I used the hotel booking and assumed all was well.

Priceline just cheated us, we booked with them, they said the hotel was pet friendly and it wasn't. We paid for 10 days. They say that they are going to refund the money, but it could take a few days for us to get the money. In the meantime we can't afford to get another room. They refused to change the hotel. They refused to help us get another hotel room that would accommodate our pet. Priceline's negligence has cost us a lot. Not only do we have nowhere to stay for the night, it's my birthday. AND THEY DON'T CARE!!!

On the website, it's way too easy to accidentally go directly to the confirmation page, which is especially a problem with nonrefundable reservations. I tried to apply a promo code and was instead taken directly to my invoice without the code being applied. Of course, customer support was no help in getting it applied. Of all travel sites I've visited, Priceline was the absolute worst at being upfront about additional fees collected by each hotel. When I pointed out that their website doesn't list a mandatory fee for the hotel I booked, they used every excuse to claim they were right and I was wrong. They use loopholes and fine print to avoid responsibility, but they fail to provide enough information to make a good decision on getting a deal. What's the point of the site if it's not to make it easier to get a deal?

This is for a Priceline Rental Car reservation made in May 2019 for June 2019 travel. It was with Advantage Car Rental at Boston's Logan airport. The reservation was paid in full in May online. When we went to pick up the car at Logan Airport at 11 pm at night, we were met by Advantage Rental car employees who told us that Priceline had not paid them in full and we owed an additional $233. They said we still owed $81 for the vehicle rental and also wanted us to pay $95 in taxes (which had been paid in full when purchased).

They said it’s an express deal so you buy it the day before you need the hotel thinking you must have gotten a great deal and then you check into the hotel only to find out you paid 46% more as they advertise the lower rate the day of reservation! Should have done more homework and went with Hotels.com!!!

Velle first started off as being reasonable and then turn out to be completely ignorant to my problem. I used a coupon code that was available online for 8% off. The coupon is valid, current and works on the website, I have pictures of this as I stated this to her. I submitted my payment through PayPal which displayed the price after the promo and boom payment completed. Upon receiving my receipt I am charged a completely different price than what was displayed before. I get in contact with support to get this sorted and Velle came up.

Accidentally purchased a hotel room for one month in advance on Priceline.com. Within in 2 hours of realizing my mistake I called Priceline to change the reservation date. They said they called the hotel and that the hotel reservation is impossible to change. Out $209.00 and need a hotel room! They were not helpful and smug about their policy that is hidden into their website. Ugh! Poor customer service, bad business practice. Book on another site at all possible costs!

Bought a room off Express Deals as a 3 1/2 gets to the hotel. It was disgusting, the room stink. It had visual mold on the carpet. I left immediately and didn’t receive a refund from Priceline or Red Lion Hotel which makes me never use the service again for misleading ratings.

I called today and ended up being on hold for over an hour. I simply wanted to change my chosen seat on a flight. The person I spoke to first told me she was training and unable to answer that question. I then waited on hold for 45 minutes, then I was transferred to a supervisor -on hold for another 20 minutes- who told me that I need to contact to airline to change seats. I find it ridiculous that someone in training wouldn’t know that simple solution for me or that she wouldn’t have had someone right there with her to assist her! To have waited on hold for that long just to be told they can’t help me.... infuriating, even to a normally calm, professional person. Completely unacceptable. Definitely the last time I’ll be using Priceline.

I purchased an Express Hotel Deal for July 4 and the rate was $93. That same Express Hotel Deal for the same date is now $72. I've spoken to customer service and the explanation I'm getting is ludicrous. Best Price Guarantee states that if you book an Express Deal and you find the same itinerary at a lower price, you get 200% of the difference back.

I am very disappointed in Priceline and will never use then again... They are HORRIBLE!! I made a flight reservation with Priceline, you have 24 hrs. to cancel your reservation. Something came up and within 2 hours of making my reservation I called Priceline to cancel my flight. The sales rep that I talked to gave me the number of the airline and told me I had to call and cancel with them, which I did. My credit card was charged so I called Priceline to see why, and they told me seeing I didn't cancel my flight through them that they were charging me.

“Don't buy airline tickets. You'll have a lot of bad surprises when you reach the airlines counter.” I purchase an airline ticket to Europe using Air Europa airlines, Priceline sent the itinerary and never mention anything about luggage, read the entire itinerary and clicked on the only place they have for luggage information and found like most of international flights the first luggage is free. The second is $68.

My Rental Car Request Number **. I'm very much disappointed with the way my call was handled by your customer service. I was never expecting a refund or cancellation of my reservation. I wanted to change my date of pick-up by explaining my situation. The Agent (Priceline) who took my call advised me to cancel with full refund with fees - I obeyed to it and stayed on the call. From here I had to stay on call for next 4 hours seeing my call routed back and forth from Priceline to Hertz. In the end a senior Agent (Priceline) came in promising that it will be a full refund with no fees as they were unable to reach out to Hertz for verbal confirmation that the car was not picked up and I had to stay on call for about 3-4 hrs with no result.

I made reservations for hotels in San Jose and Ventura, CA back in Feb. 2019. In March we got a bill for payment in full from Priceline for the hotel in Ventura. I called and asked why and was told it was hotel policy even though I was only required to list a credit card just as I had done for the San Jose hotel. It clearly states pay later still to this day on the listing for the hotel. Now 3 weeks from arrival we found out we would need to leave a day early to make it to an unexpected wedding. Called the hotel to change departure date and was told to call Priceline. I was also told the hotel was completely booked for the type of room we wanted even though Priceline showed one room available. Called Priceline and the phone just rang so opted for the "chat" option. Wayne told me I could only cancel the reservation, but could not change it. Silly me thinking Priceline would still want their commission for booking the room.

My husband and I booked a "4 star" hotel through Priceline in South Lake Tahoe, Ca. There are some nice hotels in a South Lake so we though that a 4 out of 5 star hotel would be excellent. This was not the case. We were given Harvey's South Lake Hotel and Casino, our room was in the Mountain tower. This tower basically holds the budget friendly rooms, which means they are old, not updated and didn't even have an in room coffee maker! This was not a 4 star room, I got ahold of customer service and they didn't care that they had falsely advertised the star ratings. Beware don't trust Priceline.

So I booked a 3 rental car for on a Sunday. Believe it or not, Sunday night, son called and he is moving with his job so our planned visit is no longer going to occur. No problem, I expected to have some fees. I asked Priceline "since I do not need this rental can you drop the reservation to 1 day, rather than 3"? I have no problem with Priceline getting paid but if they do not have to pay Budget Rent A Car anything, since I am not getting the car at all, why wouldnt they reduce the reservation to 1 day, collect their $100 and keep a customer. Again, my problem, I booked it....just seems like if I am not getting the rental car at all, bill me for 1 day and drop the other 2. Guess not, no more Priceline, that is just gouging because they can.

I had bought a ticket from Alabama to North Dakota on the economy. But I noticed on the basic economy you didn't get any check bags. So I paid extra to have a checked bag and when I got to the airline, the lady said it basically didn't matter and that I still had to pay for my checked bags. So I literally paid over $100 for two bags! It's better if you go through Priceline to go ahead and just buy the basic economy if you're traveling unless you want to pay more for business class or something similar, but don't pay for your bags because you'll be charged anyway. It's amazing how the airlines will have your reservation but won't have the fact that you've paid for checked bags.

They advertised tickets as $600 AUD but ended up charging me $600 USD (translates to $950 AUD). Technical issue or intentionally trying to scam me, I don't know. Made multiple calls and spoke with several customer service representatives. Some were polite and unhelpful. One was rude (and still unhelpful), essentially saying that I was lying. They said that they don't have a department dealing with this kind of issue and suggested that I sucked up… I'll never book with them again and I urge everyone to not make that mistake too.

This will be my last time using Priceline. I have used them for years and as of late it seemed as if the room that you're reading about and booking is not the room that you're getting into, and then I'm going to hotels and under construction without the full amenities available. More and more Priceline partners unwilling to satisfy you as a customer as if your money is no good because you got a discount. I will be booking with Hilton directly from now on. At least I have the option to cancel the next night if I'm dissatisfied.

I booked hotel for the next day through them. I assumed that their prices are the best since they provide us a price match guarantee. My foolishness is that after booking through Priceline, I checked the hotel web page and the rates were $30 less than what Priceline offered. I called them instantly to clarify as to why did they charge me more than the hotel does. First they did not believe me and checked on the web page themselves and then they said I am the one who agreed to pay that price so it's my fault. They certainly do not provide the best price.

I thought booking through Priceline would be easier. The hotel was Super 8, crappy room, not clean and wasn't ready at check in. Also had to pay 20.00 for my dogs. Red Roof doesn't charge extra and was one of the hotels in the booking. Never again and didn't save any money at all.

Josh employee number ** at Priceline was the worst customer service associate I have ever dealt with. I've been a frequent Priceline customer for probably over 100 trips and I will NEVER use them again after my experience recently. Their system changed a room reservation name when I submitted my booking request to my name rather than the person I booked the room for and who's name I entered. I pressed the back button, reentered the correct name and clicked submit.

Dealing with Priceline has been the most horrible experience ever! I’m never going to recommend this website to anyone! In fact, I will warn people about booming through this site. This website is a SCAM!!!! I was offered a deal at the Doubletree hotel on Canal Street in New Orleans for Fri. June 28th through Sun. June 30th at the rate of $112/night with 2 queen beds and a double bed, nonrefundable (too good to be true). I hesitantly booked the room but then I was sent to an “OOPS” page. So, I attempted to book it again right away and the same thing happened. Once I went back to the room selection page the 2 queens with the double bed was sold out. However, there was a room available with 2 king beds same date and it was nonrefundable. When I booked it, it went through.

Your website is confusing and you charging $15 for a cancellation for a flight that was booked five minutes ago is ridiculous especially since I was trying to rebook and spend the same money with Priceline. You kept me on hold for over 30 minutes and then you claim to have gotten a supervisor who came to the phone and pretended not to be able to hear me. Then she hung up the phone I called back and guess what? Another guy pretended not to hear my voice but then I called from a different number and you guys were able to hear me perfectly fine.

Priceline was stating that certain hotels offered shuttle services from hotels. While a lot do, others do not. With a no refund policy this misinformation could end up costing you up to $100 or more in transportation fees such as Uber or taxi, like it has us, twice. You need to call each hotel you are looking at to verify the information is true as Priceline does not see this as their responsibility.

Be aware of the currency that you are booking with. If in Canada, it is in tiny print that even though you are booking in Canada for Canada, they will charge you in USD. They also hide the small print and will not refund you. Think twice before booking and do your homework. You will find that you can get better rates. Don't make the mistake I did.

I booked a hotel with Priceline for the first time. They have you zip through the policies, highlighting that there is a 100% price match guarantee (the fact that it must be made within 24 hours is not so largely stated or memorable). Just a short time ago, I find that the hotel I booked costs significantly less by going to the direct hotel website and using my AAA card; however, because it is past midnight, although more than 24 hours from check-in, Clark over at Priceline is absolutely no help and is not interested in customer satisfaction. Cancelling my reservation will cost a penalty of over $200. I will never book outside the actual hotel again. A company such as Priceline is not doing us a favor by saving consumers anything, not money, time, and definitely not irritation. They deserve 0 stars.

We booked South Seas resort on Captiva Island in Florida. We booked a room. They specifically said in the room description that it was a beach view. When we arrived we were given a “tennis court view” that had the view of a large tree. We could not even see the tennis court (room 3128). When we called Priceline their customer service basically said "Ohh well. The contract we sent you said it was the resort's discretion on which room." My response was, "That is not what it said on your site, we specifically booked a room with a beach view."

Their website offered a room for $70 w/ 1 bed and a room for $100 w/ 2 BEDS. I selected the $100.14/ 2 BEDS. I received confirmation for one rm - ONE bed. Priceline will not honor even with screenshots and receipts. Rip-off.

The hotel was supposed to have a restaurant and casino. Did not exist. Once we arrived, the place was total ghetto. Not like the pictures on the website. The hotel then told us we had requested a smoking room....never. They then put us in the back with a window that did not latch shut. We left without even completing the check in. Charged 500.00 by Priceline. It's a total scam. Avoid at all costs.

Booked & paid for room on Priceline, only to get turned away by the hotel that was booked because Priceline booked us at an oversold hotel. Spent a hour on phone late at night with a rep., to be told there was nothing they could do to get us a room tonight AND to be insulted further by a pitiful offer of 5% off for the inconvenience. They left my husband and 11 year old daughter with no hotel options, other than a roach motel where the police patrolling the parking lot said for us not to stay there with our daughter. Then told us there was nothing they could do.

If you are searching and comparing hotels don’t use Priceline.com because if you accidentally make a mistake and hit the wrong keyboard key…. you’re booked, your money zapped and they don’t care if you made a mistake or you were just shopping for a future visit if necessary. You will not get a refund! They are not hearing it!

Booked a hotel through AAA. Unknown to me, it was Priceline. I clicked on the option saying Great Rate and entered my credit card information. I printed my receipt and was done. Today, my company cancelled my vacation due to a team member leaving and I tried to cancel. One hotel they would cancel, this one they would not saying its a noncancellable rate. It was never made clear to me that it was a non-cancellable rate. Nor, was it made clear I was NOT dealing with AAA. When I asked to speak to a supervisor, I was told I would get a callback. Ask me if I did (not!)

I selected a 2-year hotel that ended up being a Travelodge, which looked like a 1-star motel. The Uber driver said it was unsafe (arrests, prostitution, etc.) and urged me to stay elsewhere. I contacted Priceline to request a refund but was denied due to the non-refundable policy. I felt deceived by the rating. I even pointed out Google and Yelp reviews about this shady motel, and they still denied me a refund. Shame on you, Priceline. You have a responsibility to your customers for providing accurate ratings that are representative of the hotel quality.

We were booked to stay at a hotel that was supposed to be pet-friendly (listed on the Priceline website, was included in the booking confirmation email). Upon arrival when we attempted to check in, we were told our pet was not welcome and we could not stay there. We then had to scramble to find a new hotel that would allow dogs. We had to rush to do so because we were on a tight schedule to get ready for a wedding rehearsal. It was a busy weekend in town with various graduations and other events, but luckily we were able to get the last available room in a different pet-friendly hotel.

I called in to cancel a reservation that I had made after researching the reviews for the hotel. I explained that I did not feel safe taking my daughter to the hotel and listed the many negative reviews. I should not have to explain why I want to cancel a reservation. I was interrogated for 20 minutes! She would not cancel the reservation at first and instead questioned the poor reviews! This was terrible customer service and I will not use Priceline again.

After reading so many horrible reviews about Priceline, I was skeptic on using them. So far so good. I called the hotel and airlines DIRECTLY to confirm my seat through Priceline and they had my reservations even though I didn't register direct and I went through Priceline. I'm not sure how people have so many problems with Priceline? I always make sure I know I'm going on the trip and I quadruple check that nothing comes up on the dates where I know I'm taking a trip that costs a lot so I don't have to go through the hassle of getting refunds (in case they don't refund me). I always call the hotel and airlines directly to triple check everything and I received an e-mail from Priceline to check-in. They didn't automatically cancel my reservations without my permission. I don't know why people have so many problems with Priceline!

When making a reservation through Priceline they stated free parking as one of their amenities and when choosing the hotel. After making the reservation which was non-refundable, the itinerary showed a daily parking fee. Priceline, which is also booking.com, stated I would have to pay the fee and in order to be reimbursed send them the receipts after returning from our trip. Terrible customer service!

I rented a car on June 8th. After picking up the car, the tire light came on. The tire had a piece of metal in it. I was unable to drive the car to my destination (my son’s high school graduation) so I had to take an Uber for $40. I asked for a refund for just the amount of the Uber. Hertz said they were unable to issue a refund because I paid in advance through Priceline. I called Priceline and the Hertz representative verified the car issue and that I had shown her the Uber receipt.

When I tried checking into my hotel the agent said the card was declined. After 30 minutes on the phone with Priceline I learned it was Priceline's card that was declined-- not mine. The hotel employee was new and didn't know how to process the Priceline card. Priceline apologized that the hotel employee "didn't know what she was doing" and said they would document the entire incident and escalate the case. I was unable to use the Priceline reservation and had to go to a different hotel. Priceline never escalated the issue, the hotel eventually ran the reservation (long after I had left) and my credit card was charged for the room I never stayed in. The hotel is telling Priceline I stayed there-- I never did. I have been ripped off and Priceline could care less.

I booked a hotel through Express Deals two weeks in advance. I went in at the hotel at night to check in because we had a family function and couldn't check in at 3pm. However, they said they are overbooked and don't have any rooms available. We had a confirmed reservation but they just denied giving us a room. We had to spend the night at a different hotel which was expensive and when I called Priceline the next day, the representative couldn't get in touch with the hotel manager so they told me to wait. After repeated calls the following days, Priceline refused to give me refund because hotel denied that they were overbooked and claimed it was a no show!! I had to argue with both Priceline and the hotel to get my refund back! I am never going to book anything on Priceline. Wish I could give it ZERO stars. Please don't use Priceline!

They don't want to refund your money even after fulfilling their all required documents and standards. Highly poor customer service and not worth going through them. I will under no circumstances will recommend them to anyone.

I made a booking for work and made a really silly mistake of booking on both Priceline and Expedia. I went to book on the Expedia app, did it, and then when I went back to check a few moments later I saw that it was still on a confirm booking screen. Confirmed the booking, checked my email, and then to my horror saw I had booked on both platforms. Yes, really silly mistake, I was juggling lots of things and trying to get things ticked off my list.

So if I could've given them no stars I would. EVERY experience I've had with them since day one has been a disaster, which obviously is only a few times because I'm not going to continue to let them just take my money and not provide me with any service or reservations for when I asked. I've had the same issue, each and every time, with them charging my card or "placing a hold" on my card for a reservation that ends up being no longer available and gets cancelled by the property. When they shouldn't be charging me before I even check into the property when I've chosen the pay later/pay at property option OR when they don't know if what they're charging me for is even still available. Which if they're no longer available, they should be removed until they become available again to keep people from paying for something they can't have to begin with.

Use this as a 3rd party site to book a room. My card was immediately charged but upon arrival to the hotel I am informed that they did not pay the hotel and I would have to pay another 153$ in addition to the 250 that I paid Priceline making my stay for 2 nights over 400$. I was told one price by Priceline but upon arrival told that Priceline changed the price to be more???! Then when I call Priceline I get put on long hold.

Do not book through this app‼️ They will charge you mass amounts of hidden fees. I booked a room for $70 a night (for 5 nights) thinking it was a deal and they charged $450 to my card. That’s almost $100 in taxes. Smh. Unbelievable. Then told me I agreed to it so in other words, deal with it. Lol. Smh. If you want to be charged extra for nothing when you could just book the room or flight on your own....call price thieves. I mean, Priceline???? Smfh.

I bought tickets to Europe and 4 days after that, the price went down by $260. I am tired of algorithms playing tricks with customers: this is a complete ripoff and scam in my book. Customer service, the supervisor, and manager are robots repeating over and over "there is nothing we can do about that", like they don't even work for the company. The company does not care about loyal customers.

My wife and I We were supposed to fly from EWR to FCO airport on May 19th that we also had insurance on. We unfortunately missed our flight due to an accident on the New Jersey turnpike that resulted in it being shut down. I called both the airline (TAP) and Priceline for help and neither had anyone to answer the phones. We arrived at check in at 5:50 and was denied check in because the gate was already closed. We were not offered help to find another flight by the TAP associates at the airport and was told to start looking at other airlines. Priceline wanted to charge me $175 a ticket to "cancel" my flight that I had already missed. This insurance that they offer is a joke as well, I will never use this service again.

I booked a hotel with you on Priceline only to find out when I arrive to the hotel that the hotel is closed down after all day driving at 10:30pm. I call your customer service and I was told that I would be put into another hotel to hold on. He puts me on hold and then hangs up on me after 40 minutes of being on the phone with him!!!! He does not call me back as you guys have my personal information. Terrible customer service... So I call back and now I'm told there is nothing Priceline can do but refund my money. They can't get me a replacement room. Unbelievable this is how you treat people.

In a recent three-day trip to New York, I decide at the last minute to rent a car, and in my search for rentals at La Guardia Airport and after several searches, Priceline came across with some the best deals in New York, that quickly I made my car selection and reservation and pre-paid the total, including auto rental insurance for $11 a day. Little to know and to my surprise, when I arrive at Hertz car rentals at La Guardia Airport, my reservation was for Newark airport, at the other end of the city. Hertz customer service people were friendly and helpful but unable to switch my reservation. I called Priceline and after several calls on hold, over ten minutes each, in addition, my wife was communicating with customer service via chat line with no tangible results.

I booked with them, literally one minute later, I looked it up again to show my husband the pics of the hotel. The rate had dropped by $90. I called and asked them if I could match it. They said they couldn’t find that rate and asked me to refresh the page, so I did.. and still got them same cheaper rate. I asked them if I could send them a screenshot, and of course, their answer was no. Very disappointing, since I’ve booked several reservations with them. Will never use them again.

My stay was great. Staff was helpful. In the lobby there were maps of the area. Walked around outside the hotel with no problems. Just wish the lobby was open 24 hours. Ice and snack machine were easy to get to.

I made a bundle purchase with Priceline. Went to pick up my rental car from Alamo Rental through Priceline and I was told they had no car for me... which Priceline did nothing but make me annoyed. I cancelled the transaction but they charge me anyway. I called to dispute and they declined to give me the money back. They just make excuses and take the money from honest people. I will never visit or using Priceline again. They stole my money. And I will let everyone know. Use Expedia!

I used Priceline to rent a hotel for 2 nights. I got to the hotel and waiting to be helped for over 20 minutes because no one was at the front desk. I got to my room and found that one of the beds had 2 sharp metal bars sticking out the bottom of the bed and it kept scratching up my leg every time I got out of bed. I called down to the front desk to have them take care of the problem and they said they would send someone up to fix the problem. No one came to fix the problem and I was not called back to get me to a better room or to even say no one was coming.

I recently booked a hotel located at 8100 Av Neuville, Anjou QC, H1J 2T2, Canada to stay Wednesday April 24, and check out April 25. While getting ready to depart I was informed by Delta at 5:30 PM that my flight was delayed from FLL - ATL - YUL and I would miss my connecting flight forcing me to stay in Atlanta. I immediately called Priceline to attempt to cancel hotel reservation Priceline Trip Number: **. Priceline told me it was too late to cancel the hotel since the manager of the hotel was gone for the day and wouldn't be back until the following day @ 8am.

This review does not even deserve a star rating. Upon interest in booking an express deal with Priceline regarding a "Pet Friendly" facility, I was given a choice of 4 hotels. Link is provided below.

Don't ever use these guys. Terrible service, will not make reasonable accommodations for customers, will not change flights despite notice. They act indifferent about it over the phone, and have deals set up with credit cards to override/prevent disputing of charges.

Terrible customer service. Bad business practice. On vacation was double charged on hotels. Didn’t help because they outsourced to sister company Booking.com. That was a joke. Out $700 and had to cancel debit card and have bank dispute charges based on fraud. Properties blamed Booking.com and Booking.com blamed properties.

I had to cancel a hotel reservation I had booked with Priceline. Even though my husband was too ill to travel THEY REFUSED to give me ANY sort of refund. They have just IGNORED me for almost 5 months now. THEY told me that I had to cancel the reservation at the hotel myself, BUT they never told me that THEY...PRICELINE who had my money, would NOT give me a refund. The hotel rerented the room and Priceline did NOT pay them. I would NEVER book anything through PRICELINE again.

***FRAUD*** My Visa card was charge by Priceline which I did not authorized. After getting an email that my card was charge for 2 rooms. I immediately call my bank and cancel the booking and still got charge for a cancellation fee of 200. Priceline did not correct or reversed my money regardless they did a FRAUD on their end.

Booked a hotel using Priceline on incorrect dates, 2 hours after booking contacted the customer service to cancel my reservation - who couldn’t help me at the time and set a follow up for His team. After 2 days of waiting when I did not get any updates I emailed the customer service and they replied back saying they couldn’t help as the hotel denied to make an exception. Priceline did not respond back on time for me to at least get the Price match benefit, when I explained my situation to customer care and asked to do the price match so I can save at least $100 but they denied it saying they wouldn’t validate the email they have sent!!! Which is very unethical.

On June 2 2019 at around 15:30 I made a reservation for 2 hotel rooms for my upcoming trip to NYC with my family. After booking on Priceline and while browsing on internet I found the exact deal on different website for around $200 lower because that website was offering a 4 hour flash sale. I quickly checked the PL website and saw they offer Best Price Guarantee so I called their customer service. By the time I contacted them it’s around 16:50. At first, I was told even though I found a lower total price they still can’t price match me. Because Priceline only compares the price before taxes/fees. I did not see that on their website so I asked the representative to show me where is that rule on their website. And because she couldn’t find it, she transferred me to her supervisor.

Stayed in hotel which was lower than 1 star. Really bad building and hotel, but Priceline showed it as 3 star hotel. I regret staying there. I will probably avoid the Priceline for hotel reservations in future.

I made a transaction on 3/2/19 for a rental car with Fox Rental through Priceline and at the time to pick up they try to charge me 1,000 as downpayment. I cancel the transaction but they charge me anyway not once, twice. I called to dispute and they declined to give me the money back. They can't give me a proof of the cancelation either knowing that I have my rights. I spoke with Angelo and he try to help me but just hung up to me. Nobody has ever contacted me about this issue. They just want the money from honest people. I was using this app a lot but from now I will never visit or using Priceline again. They stole my money. And I will let everyone know.

Converted their advertised price to US even though I live and booked hotel in Canada - a complete rip off. Hotel ended up being 30% more than if I booked with someone else. Scam. Do not use Priceline.

I had book a room off of Priceline website. Yes they do have great deals, but at the time I book my room for a funeral I didn't know that you couldn't get refundable if you cancel your room. I will never ever use Priceline website again. They take people hard earn money. I already told all of my follower and family, friends from Twitter, Instagram, Facebook not to book with this website ever.

After booking through Priceline, I was charged $255 for the vehicle (including taxes) plus $88 for insurance. Upon arrival in Burbank, I agreed to upgrade my insurance coverage, buy a tank of gas, and add a second driver. I was shown the invoice and told that I would only be charged for the ADD-ONS BEYOND what I had paid for through Priceline. When given the invoice, the clerk showed me that I had been credited with paying $313.89 (I had paid $343 through Priceline and knew they had to make something) and that I would owe $191.06 for the upgrades. I agreed to this. However, I have been charged $313.89 through Fox on top of the $343 through Priceline. I have talked to both companies at length with no resolution and have now filed disputes with my credit card company. DO NOT USE 3RD PARTY BOOKING COMPANIES, AND STICK WITH WELL KNOWN RENTAL CAR COMPANIES. I DEFINITELY SHOULD HAVE KNOWN BETTER!!

I booked a flight from Jax-Bos. The website very user friendly, clear with the charges and cancellation policies. Email with for my trip received within minutes of booking. And the plus is that it was $150 cheaper than booking straight through Delta’s website and cheaper than any other airline company.

I made a reservation for three night stay at Holiday Inn Express on (250 Spring Street, Charleston, South Carolina 29403 ) through Priceline.com. It was all looking good in the pictures but it doesn’t match anything or reality. From the first moment at the front desk it was all messy and you can find parking for your car. And when I went to room, the door was jammed to the point I have to make a big effort to push it so it can open. Then from the first moment in the room you can hear the big noise coming from the AC unit and you can do nothing about it. The worst to come.

My reservation is still over 3 months away, but things were booking up so fast that I had to get my booking done. I often use the Priceline website Express Deals to book rooms as there is some excitement in finding out what hotel you end up getting. The only drawback is that you must prepay and can't cancel. I guess that's the chance you're taking in saving a great deal. Another bonus was that if I booked on my cellphone, I received an extra percentage off.

I used Priceline to rent a car for our vacation. To Cancun. I was taken to their sister site Rentalcars.com. I rented a car and it offered me to get insurance. I read all the fine print and it seemed like a good deal for less than paying at the rental place. However when we arrived the lady at the rental company told us that the insurance we had purchased was reimbursement only. She even showed me our voucher in Spanish which said “reimbursement” however the voucher in English states that the company “pays” not reimburse. I have tried multiple times to email them (no phone number listed) and no one has answered. When I finally got a phone number I was not able to dial because were international. Whatever you do do not use these companies. They have false advertisement and do not care as long as they get your money.

I had to make a change and the gentleman I spoke with made it very easy for me which was very helpful. Since booking travel can be very stressful and costly, he made the experience worth my time and I would recommend it.

It was really helpful and very easy to navigate and understand each and every page and details shown about the flight. Easy to search and compare prices with other competitive travel websites. Very good customer service who cleared all the questions I had. Thanks a lot Priceline!

We booked an hotel through Priceline. At the day of our trip we found out that our reservation has been cancelled due to a wrong price we paid (website error) and a dispute between Priceline and a third party. We were 4 families with kids after long drive in traffic (Memorial Day weekend) and had to spend 5-6 hours on the phone with Priceline to find hotel for the night or we just sleep in our cars. We found an hotel an hour drive from the initial hotel and got there at 7:00 pm! This website not to be trusted! They book you and cancel the reservation on the same day, leaving you helpless and disappointed. My heart went out to all our children that got disappointed and did not have the chance to enjoy the hotel pool. We get there hungry, disappointed and tired. Priceline ruined the vacation of 4 families and got 11 kids really upset and sad. Shame on you Priceline! Will never use you again.

This web page is confusing and difficult (at least to me) to operate. The search engine doesn't seem to function like others and always seems to 'push' the user to another area. I could not locate better pricing than if I were to book directly with the outlet I wanted (negotiations included). I'll NOT use again.

Quick and easy to use. You receive results immediately. It's a great way earn points as well. It also gives you visual of the type of rooms you can pick from. And great recommendations for your preference.

Just arrived at my hotel with my pregnant wife to be told that my reservation was canceled because Priceline didn’t pay it. And when I call Priceline they argue with the hotel. When does the hotel has visible proof saying that they have not paid it. The point where the hotel basically told us that either they pay it or we have to leave.

Other than the layovers involved with booking this way the cost was great. The website easy too for a start airport to final destination, and offering many options, as I am not rich I did choose the cheaper flights, timing makes a big difference as well with cost and layover time.

What a surprise. I booked a trip (Hotel, Airline, Car) through my former company which I retired from. After receiving the documents relating to my trip, I discovered that the hotel reservation is non-cancellable. Had I known this prior to booking, I would never have gone through with the purchase. So, as they used to say, "let your fingers do the walking through the yellow pages", or today, get online and go directly to the business. We don't need a third party doing this for us.

I have always made travel arrangements with Priceline, and did not know that I will get the worst customer service experience. I made a hotel reservation for April 26th to 28th, 2019 through Priceline for Red Roof Inn. Based on some situations I had with the hotel, they gave me a credit of 53 dollars and 3 cents. The funds went to the Mastercard Priceline used for the reservation. I called Priceline on May 14th, 2019. They had a long call hold. I was hung up on. When I finally got an agent, he told me that they will contact the hotel and get back to me in 3 to 5 days. I waited till today May 22, and I called back. They have not done anything about it. The Agent I spoke with tonight called Ashley only said she can provide me with a case number. I have done many reservations with Priceline for so many years, I did not know that they have no respect for their customers. I am very disappointed. This is a shame.

This site was very easy to use. I use the site to look up the Park Central Hotel. I went to New York in March 2019. What a great experience. I was able to read some feedback on hotels. I was able to check prices and compare. Thank you.

Every time I call the hotel, they could not find the reservation. I called Priceline 8 times. Each time they say they are contacting Hotelbeds, their partner for the reservation but no result. Priceline customer service member tells me they will call me back. But no result. My credit card was charged.

This was my first ever cruise and after searching for a bit, I booked a honeymoon cruise for my wife and I through Priceline. Priceline was offering an amazing $2000 onboard credit promotion that lined up perfectly after we got married. This was my first time ever booking through Priceline so I tried to read everything as carefully as possible and follow their directions. About 25 days before the cruise departs, I finally get my registration from the official cruise line and get checked in on their official website. I thought that was all I needed to do because Priceline emails out a checklist of things to do. After registration, the next thing on the checklist Priceline sends out is to book shore excursions. I rest on this for a few days and discuss with my fiance (at the time) what she would like to do on the cruise. We are both super excited, and can't wait to go.

My agent was great, explained everything to me, gave suggestions on how to save money on excursions. She offered cabin upgrades, flight, hotel stays and it was simple. What made even better was I had her number and could leave a message if needed some help.

Stay away from Booking, Priceline, Agoda, Kayak, Cheapflights, Rentalcars, Momondo, and OpenTable. They are all own by the same corrupt company. Booked my trip package (hotel and flights) thru Priceline and it started a nightmare from day one. They book my flights and charge my credit card for my flights only and then transfer my credit card info to Booking to reserve the hotel. Next morning I was contacted by Booking telling me that the hotel can not charge my card and they needed me to send them or the hotel the CVC code on my card. Contacted Priceline as I was confused with the fact that Booking was asking for my credit card CVC. Priceline explained that they use Booking for hotels and told me I have to fix it with them.

Terrible is the only non swear word I can use. This is the best you’ll get from me about these bottom feeding, lying pieces of ** companies I’ve had the misfortune of doing, in one case unknowingly using their service because they appeared to be website of the hotel I was booking. Scum....scummm.

Do not use this site. Even in an emergency explained in advance of not showing for the hotel the first night this company refunds nothing. Get to the hotel the second night and they didn’t even have the Priceline reservation! Good thing I had their email because the hotel was fully booked.

Didn't realize they were charging me $278 for a hotel listed on their own site for $191. Partly my mistake for not checking every possible outcome as well as I could but I immediately contacted customer service and they said they would not change it or even just lower it to their advertised price which was already more than some other sites. I used them in past and got a couple good deals but the last couple years the deals have been so so at best and now that they totally screwed me I will never be booking with or recommending them again.

I had a paid reservation in Washington DC that was not honored by the hotel. At the time of booking the hotel had notified Priceline that the reservation would not be honored but I was not notified by Priceline nor was I credited for the reservation. Customer Service kept me on the phone for 2 hours trying to figure this out and looking for alternate lodging. Ultimately, they left me in DC with no place to stay. I ended up finding a hotel to stay at the last minute at twice the cost and over an hour away. Ultimately wasting 4 hours of my time and missing out on a business dinner. Priceline offered to reimburse my reservation fee plus $75 for the inconvenience. This doesn’t even make me whole on my out of pocket costs let alone my time. Stay away from these clowns.

They say cheaper rates. Not true. You really to take what they offer. Not what you are looking for in the long run so I will fly my children to visit another way. And accommodations offered were terrible.

I was booking a hotel, I really like the 'let us choose' option. I always get a four star for a one star price. I am not thrilled with the flight bookings, they have often put me on flights that have a 9 or 10 hour layover. Anything Over 5 hours is unacceptable to me. However, the hotel and excursion prices are stellar!

Always get the best rates. Use them a lot. Especially to get the best rates in Denver, Colorado for weekends. Usually get 5 star accomodations. What more can I say. Try it and you will love it. Never pay full price again.

I had a great experience booking for a one night stay. I was able to get a low rate. I was surprised by the ease of booking, due to being Memorial Day weekend. I am traveling to attend a funeral of a dear friend.

I went to pick a room that stated you pay at check in and they would charge account the day of. I was charged full amount over 500 for room. It said pay amount later for. I tried to contact customer service and got run around on phone. I then chatted with customer service on Priceline.com and she said, "I'm sorry about that. We can refund amount. In 10 business you will get it". I told her why am I being charged at all and now I have to wait for money that should've not been taken. Every time I would ask why I was charged she kept saying, "I'm sorry. Anything else I can help you with". So unsatisfied with not getting questions answered, being charged with wait of refund, and false advertising. Do not use them.

On March 3, 2019, I was browsing the Priceline site to analyze prices for an upcoming anniversary/birthday trip to Charleston. I normally wait until closer to the time for me to travel and do an Express Deal or Name Your Own Price using the app downloaded to my phone, but I noticed the Embassy Suites by Hilton Charleston Airport had a “Pay Later” option. I discussed with my husband, who likes to stay at Embassy Suites, and realized it was a no brainer, so I booked my trip for Saturday May 4, 2019-Monday May 6, 2019 and my card was not charged.

When I'm ready to schedule a flight/Vacation, I tend to research a few sites before I make a decision. This site has always been the final answer. The choices allow me to narrow down the price and type of lodging easily.

I booked a car rental through Kayak and they redirected me to Priceline. I had two options: 1. To rent at a regular price with no obligation. 2. To rent for just $2 less per day if I pre-paid. I chose option #2. When my business trip was cancelled, just a few hours later, Priceline wouldn't refund my money. They said that there was a notice that I wouldn't be able to cancel when I made my reservation but I never saw it. They really emphasized that I was getting the minor discount for paying in advance and hid the fact that I was getting the discount because it was non-refundable. It feels like a total bait and switch because if I had just made a normal reservation without any obligation for two dollars more none of this would have been an issue. I feel like they suckered me intentionally. It's really disgraceful. Oh, and by the way, they kept me on hold for 20 minutes while I was trying to get someone to echat with. I will certainly NEVER use Priceline ever again!

Hi, I never booked any car rental from Priceline. I saw email from Priceline that my car is booked for a trip a day before they booked car for me. I am not sure how did they find out my travel dates probably because I was searching hotels and car rentals for the dates on internet and I might have looked into Priceline as well. They just booked the car on their own. Thankfully, my credit card information on the file in Priceline account was expired and I was not charged. Don’t make Priceline account and leave your credit card information. They booked my reservation with expired card information. IT’S A BIG SCAM.

I WILL NEVER USE PRICELINE AGAIN. I was having an issue with my room booking in a foreign country and NONE of the customer service numbers from the Dominican Republic to Priceline worked. I felt alone and stranded and the hotel did nothing at all to accommodate me. The issue STILL is (almost a month since the vacation) that I paid for an Oceanfront Superior Room and was told by the hotel that Priceline.com used another agency (Agoda) which booked my room incorrectly as a downgraded Superior Room.

BEWARE!!!! DO NOT BOOK AIR WITH THESE SCAMMERS! They suck you in with a good price and schedule and after you pay they will change your schedule! They will offer you a next day flight or a redeye or a schedule that is hours different. They blame it on the airline but will not eat the added cost that they try to gouge you with to get a schedule close to the original schedule or price!!

Customer service is NOT there to help you! Don't even bother to browse their site because if you hit the wrong button, you have a non-refundable reservation and customer service will not help you. Other travel sites are customer friendly but Priceline is not.

Purchased a package of air/hotel/car when notified by Priceline an air flight change being earlier than booked. They advised to call car rental company (Avis) to make change for earlier pickup. Avis advised Priceline could change, they couldn't. Priceline rep advised would not change; that we would either have to wait the 3 hours before pickup of car or pay extra for those hours. Will NEVER use Priceline again.

I specifically looked for a car rental located at the Orlando International Airport terminal so we could quickly drop off the car to make an early morning flight. I skipped over all the cheaper "shuttle to airport" options to rent a car located at the airport, but after I paid for the car, I saw on the receipt that the car was not located at the airport and a shuttle was required. I was not able to cancel or change my reservation, even after speaking to a "manager."

Do not, I repeat DO NOT do business with these people (if you can even call it a business). I can't believe they are in operation. Their 'customer service' is borderline scamming people. This is all due to a name change, we already pay a cost for fees on the name change then they magically come up with a price out of thin air for the flights change, the same flights we are looking at on both Priceline AND the airline for the same dates but they can't tell me why they are changing more, likely pocketing the extra.

I booked a hotel room and it said on the pricing page that it has a "flexible" cancel policy. It turned out it is not flexible at all. If you cancel, you would have to pay one night's fee. It is very tricky and dishonest.

ROUTES Car Rental did not provide any car as per contract. Priceline Itinerary # **, a car was booked for ORD and paid for. When I landed up at 3 AM, I was told that no cars were available and that only a truck is available. As I had to travel to West Lafayette (125 miles away), I declined. When I approached Priceline customer service, I was told that I have to take the truck or otherwise I will be charged the full amount. This is pure blackmailing. Instead of offering a solution or an alternate booking, the supervisor simply resorted to blackmailing. I had to do an alternate reservation on my own.

Priceline advertise the hotel room with cancelation option for a premium price. It ended up being super expensive rate for NOT FREE CANCELATION BOOKING with no changeable options. The worst booking experience I've had. When booking with Priceline be super careful and read the small print, bc. Priceline advertise more convenient terms that they really are.

I booked a car rental specifically at FLL airport and even looked at the map they displayed for this car which goes the terminal. As soon as I hit submit it gave an address away from the airport that requires a shuttle which I did not choose. Their website is giving false information to get people to book. Horrible customer service and tries to act dumb on the phone. NEVER AGAIN.

I booked through Priceline and the room was just ok, nothing special, my biggest complaint was the bed, it was spongy and probably the most uncomfortable bed I have ever slept on. The sheets didn't even fit the bed correctly, and for 180 dollars a night I expect a more comfortable bed. This location sacrificed and bought the cheapest mattress they could. I will never go back. Employees were very nice and accommodating, they were the reason this place is so highly rated. So if you want to be treated really nice and can sleep on a bed where the sheets don't fit the bed then this is your place.

Rented a car for a week and they charged me for 2 weeks, the rental car company charged me $200 and Priceline kept $400. That's a 200% markup. After several calls they told me there was nothing they will do to change the amount.

I booked a hotel on Priceline. My plans changed - I no longer needed the hotel. When I booked it said free cancellations. I called to cancel they told me they couldn't cancel my reservation. I will never use Priceline again and I'm telling everyone I know about my experience. Over 145 dollars really??? Priceline you're the worst.

In April this year, I booked the hotel in NY with Priceline, for my family of 4 - two adults and two kids, both 6 yrs old. I got an Express Deal, which doesn't give you a lot of details, just number of stars, rough location, amenities, etc. By default, express deals means you're getting the room for two, but, as it was clearly stated on the booking page that "two children under 13 years are staying free of charge when using existing beds" I decided to book. Just in case, I took a screenshot with these conditions. In the confirmation I got, only 2 adults room capacity was mentioned, so I decided to call the hotel and confirm. Hotel said they can't accommodate us all in the same room, and I will need to book extra room for kids (+ ~500 dollars).

I’m reviewing Priceline, not the hotel. Rarely do I book through third party. Last week I booked through Priceline. When I called the hotel after I booked to confirm, they did have my reservation. When I got there this past weekend to Nashville, the hotel could not find it anywhere because the Priceline had cancelled it. When I called Priceline, it was actually through their “sister company” Agoda. So basically you’re booking through a third party’s, third party. Long story short, I was stuck in another state with no reservations. All hotels were booked that evening, due to the huge event...which fiasco almost made me late to the event.

No customer service at this place! Basically once you pay you own it. I was told OH! WELL! I made a mistake and when I realized it I called to see if I could get some help to fix the problem. Willing to pay difference or do whatever I needed but you are locked with these people and they don't care. I don't know if other booking site are as bad but this one is crap. American Airlines is just as bad. I called them direct but they offered no solution. Traveling is hard enough! Scum just takes advantage of you!!!!

I made a reservation to pick up a car at 2:30. I was at the location at 2:20, where I waited in a ridiculous line for 45 minutes without getting close to receiving a car. I missed a business meeting waiting for a car that was never made available. When I tried to cancel or get a refund or some kind of credit for their oversight, I was told refunds are not in the policy and I would have to absorb the cost for a car that I was promised and was on time for, but never received. This company has little understanding of the industry they are in and no respect for their paying customers. Overall, I feel as though I have been scammed.

I booked a hotel through Priceline’s Express Deal today. Priceline charges your credit card before you are given information on the hotel. When I received this information, I went to the hotel website and discovered that I was paying the normal rate for a room. The Express Deal was for $95.00 per night but Priceline added taxes and fees of $64.96, bringing the total for two nights to the same amount the hotel had listed as their regular rate on their website (after adding local taxes and fees). Priceline has become a scam. I have used them for years but they no longer have the deals they advertise. I see no reason to use them ever again!