Priceline Reviews

Very disappointed that you associated with this hotel that was not safe to stay at. Will not be using your company and will be putting this out to other not to use your company if you are going to be associated with places that are not safe to stay at. How do you stay at a hotel that doesn't have room keys and you have to look for someone for over an hour to let you in your room. Very unsafe.

I had the worse experience trying to rebook a flight using flight credits. I was placed on multiple holds and given the run around by several agents. When I asked to speak to a supervisor, I was told by one agent that it was unnecessary. I was just trying to visit my family after not seeing them for over a year due to COVID and the horrible experience with Priceline only added to my distress. I am a person who travels often and I will never book another flight through Priceline.

Frank **. 3:02 PM (0 minutes ago) to me. Priceline promoted a hotel in Mississippi. On the website it look very nice. However when I got to the hotel, the hotel did not looked anything like on the web page. I arrived around 4:00pm and the first thing I notice was the stains on the outside of the building. Walked into the lobby and it was under construction, and very dirty. My room was nasty. The box spring was dirty around the outside. I could not stay there. When I requested a refund the hotel told me that Priceline was holding the money. I call Priceline and they refuse to relocate me or refund the money. I lost $180.00 and I will never book anything through Priceline. Also the picture on the webpage is not the hotel's picture. False advertisement. I have included the webpage below. **

I booked a hotel with flexible cancellation. I called over 16 hours to cancel the reservation before I was supposed to be at the hotel. I started my calls with Priceline at 11:30am 3/12/22. The flexible cancellation allowed me to cancel, change the reservation until 11:59pm on 3/12/22. I called a FULL 12 hours before. We happen to have had an emergency change of plans. They are trying to charge the 1st night in cancellation fees, although I booked the hotel as a flexible cancellation which was advertised. The agents I have spoken with say yes you signed up for flexible cancellation and yet you signed you would pay the first night charge. No, no I didn’t. I reserved a flexible cancellation room. I stated there is honesty and dishonesty and that false advertising is dishonesty. They agreed and continue to try to charge me.

We enter and reserve in 2 people 1 room, they book us 1 person 1 room. We have to pay $500 extra when we arrive. Customer service told us, "Well you should have read the fine print in the confirmation..." There are many many people that had the same complaint issue on TripAdvisor.

We had a great stay - despite inaccessible WiFi for the 5 day stay - until the last day when our souvenirs were stolen from the room. We reported the issue - but the internal handling was one sided and "protective" of their staff. We called the police who recorded and gave a report number. Had the matter been handled better I would have said it was a great stay. The hotel management was dismissive and only took interest when we called the police. In mitigation they offered us the chance to "shop" items from their gift shop. While this was appreciated, it didn't replace items which had been chosen over a period of 2 days and hence had a sentimental value. My friend and I were very disappointed in how the issue was handled.

I booked a flight March 2nd 2022 using Priceline and they totally deceived me. I choose a seat upgrade which they offered at a discount but it was not listed on the itinerary. I called and after speaking to the Supervisor, was reassured many times that I was upgraded to Economy +. She also told me that it takes time for United to upgrade their system but I definitely was Economy +. One week later I received a flight time change and the upgrade was not listed. So I called again and was told that I did not upgrade. Why did the Supervisor reassure me of the upgrade and then a week later told me that it did not happen. Do not trust them.

Booked through Priceline. Priceline's site connected to the hotel booked my night for the 10th of March when show up wasn't until 11th of March. My mistake. I should of paid attention to the inquiry date. Here's the kicker though. Why would I pay for the 10th when that's the day of my son's mouth surgery? The hotel checked me in on the 10th. Wouldn't change my date to the 11th. Paid Priceline extra for the trip refund protection. All of it just went to the company. Do not and I repeat do not book online. These animals will scam you for your money in a heart beat and slam are policy this are policy that in your face.

BEFORE YOU BUY IN PRICELINE, THINK TWICE. I bought a package and I cancelled next day, I did call 3 times to make sure its was cancelled. Priceline never give a refund for the car rental, with the excuse that the car rental don't give the money back so I lost my money.

Do not make any reservations through Priceline... No matter how discounted the fares are... Booked a trip to Seattle to catch our cruise to Alaska. Hotel and flight. Well after booking, the airline several months later changed the flight times, so we had to change our hotel reservation and switch to the day prior to departure for the cruise... New reservation made yet priceline and their third party partner refused to refund the first reservation. I've contacted PL several times and no help, then was told to call the hotel direct. I finally got a GM of the hotel to waive cancellation and was assured it was in the hotel data...

On 3/8/22 we had a family emergency and had to travel. We looked on line to book a room as we were on our way. 1st, the hotel we wanted was available so we booked and were suppose to receive a conformation # which we never received. 2nd, we get to the hotel about an 1 or 2 later and the reservation is not there. So we go ahead and get the room only to find out later the booking was on a hotel several miles away but with the same chain. We call Priceline to let them know and to not charge us for the wrong hotel. They would not credit us. They blamed the the hotel (Marriott) so we called. They verbally blamed each other and would not credit us for the wrong hotel. Both hotels had the same name. No address was confirmed, no confirmation number ever came in to our email. It was a pure unintentional accident. Should have been an easy fix. Don't use this company!

I booked a hotel on Priceline, it was not disclosed that you had to have a credit card for incidentals until after they took my payment... no big deal but I only have cashapp. I called hotel. They was awesome and understanding. I called priceline to inform them of the issue and try to switch hotels. Right from the start the guy was rude then hung up on me, I called back they answered and hung up immediately. I called 3rd time same thing. I called a 4th time from different number asked to speak to a manager was put on hold and hung up on yet again. I had to call hotel back. They gave me a 2nd number for booking.com... within 25 minutes my reservation was canceled and switched. No issues, no attitude, no problems.

I phoned Priceline to update my mommy's air ticket since I booked through Priceline. I Had to be wait for more than 2 hours, that is fine. I understand why the wait is there but no one helped me, I was hung after on the wait almost 4 hours. Was given 2 different information: first one said ticket can be extended and second said no can not be done. Very disappointed, Priceline you lost frequent business with 8 people for now. I have 2 family with 8 people have been booking with you. I would not recommend anyone booking AIR TICKETS with PRICELINE PERIOD!

Back in January I reserved a car through Priceline. When I arrived at the airport after a flight delay, I went to pick up my car and the rental company was closed. So I rented from another company. So I call Priceline and ask for a refund ( for something I didn’t receive and was told it was a non refundable. I’ve been treated terrible with reps hanging up on me. I asked for their corporate number and they won’t give it to me.. The CEO is Brett Kelly and I want his direct number if anyone can get that. I will never use or even go on priceline’s website again… Worst customer service around. I am taking legal action against them

This is the worst experience I've had with Priceline. I made a reservations at 6:45 pm, called back at 9pm to cancel and they stated it was canceled. Called back because Expedia had already refund the money. Customer services rep was very disrespectful and hung up the call. And now they are not refunding my money and you can't talk to a manager. The rep stated on a recorded line and said that she see the call but the rep didn't cancel it. I asked why she didn't know, ask for a manager. The rep said there is no one higher than a supervisor I can talk to. I'm out of $976.00. Don't go through priceline. They are the worst and the customer services is unbelievable.

I was warned not to use this service but because I was trying to save a little money I did a search for Hotels in San Antonio for anything close to the Alamodome. Booked my stay but when I got my itinerary in my email it was showing the wrong dates. So, I called the hotel where the booking was made and they told me they could not find my confirmation number Priceline had given me and told me to call Priceline directly.... called them... put me on hold.... came back saying the hotel refused to refund the money. I say... "So they did find me after all..."

If I could give zero stars, I would. My recent experience with Priceline this will be my first and last. What kind of a company will not refund your money when trying to cancel within 30 mins on a reservation? Disappointed.. Please do not use Priceline. I’ll fight to get my money back.

I booked a luxury stay at a vacation home on Priceline.com. I had multiple problems through the stay and called Priceline directly. They told me that the account was serviced through a sister company Booking.com. Even though I had never been to booking.com they told me I had to call their customer service line to complain. I called booking only to find out that it is truly rented by Vacasa. I called vacasa and aside from answering my call while staying there they have not got back to me. It has been almost a month. I'll never stay with priceline again.

This Super 8 was disgusting & Priceline refused to help get our money back. We stayed 2 hours after paying for entire week. We contacted Priceline, explaining the motel was filthy & infested with bedbugs. The ma.

My flight was canceled by American Airlines. I put in a request for my refund. My refund was accepted by American Airlines on February 9 so when I called Priceline they kept saying that American Airlines didn’t approve it. I have to wait 5 to 15 days for my money to come. So today has been the 17th day so I called American Airlines and they told me to call them and give them a number which I did with said they accepted my request official and I called Priceline and they still don’t wanna release my money.

Would like to share my recent experience with Priceline with someone other than the customer service number provided. I booked a travel package to Vegas with Priceline which include flight and hotel. I received an itinerary and even checked it before I left for my trip. Everything appeared as I booked, but to my unfortunate surprise when I arrived at the hotel, they did not have my reservation. I was shocked and disappointed. I called Priceline and I was told by the agent not to worry and everything would be handled. After being on hold for bit, I was told my hotel reservation was canceled in error by a computer glitch that Priceline was having. I asked why this happened and the agent told to me there was no reason and it was isolated incident. The agent informed me not to worry and I would be transferred to the relocation department to further assist me.

2802.22 - That's how much we paid for our trip. Flight, hotel, car rental and travel protection insurance. One week. 2 and a half weeks before trip I call to cancel. You guessed it. Here's the twist. Priceline.com charges my car for 2802.22, put all reservations and authorizations in priceline.com's name SO ONLY THEY CAN CHANGE OR ALTER RESERVATIONS. It gets better. Every reservation they reserve is NON REFUNDABLE. After all the runaround, the passing between all the different companies' customer service reps I managed to fight for a loss of 1642.00. Learn from my mistake.

I have had several excellent experiences with Priceline -- particularly when booking hostels. Though, one should note their cancellation policy is non-existent. Knowing this, I purchased the additional travel insurance through Priceline when booking round-trip flights. The insurance supposedly covered cancellation of flights. Unfortunately, when I called to change a flight, I was told that my insurance only covered my first flight! This was stated nowhere I could find. However, the insurance policy I had said it covered the entire duration of my trip. Had something happened on my trip, I never would have known my flight was uninsured!

As a longtime Priceline customer, it hurts me to give this review. I bundled a hotel & rental car for a trip to Florida. The car company was Green Motion, which we had never heard of, and they were listed as being at the Ft Lauderdale-Hollywood Airport. They were not--they were over a couple miles away in a sketchy area. Their van never came but thankfully a driver from a competing company actually gave us a ride to Green Motion’s location.

What kind of a company will not refund your money when trying to cancel within 24 hours on a reservation booked 2 months away??? Can’t believe it. How do they stay in business. Will never book with them ever again.

I was charged $122.47 on my debit card for a room through them that was rejected by then and they couldn't do anything to help me, treated me like crap and still hasn't sent my money after 7 business days like they told me to wait.

I am really disappointed with Priceline’s customer service and it’s policies today. I have a flight on March 4th and after checking in for my flight, I came to realize that I got in contact with someone who got COVID at the last minute. Then, I called Priceline to check if I can reschedule my flight or at least a credit for that flight. I was so frustrated by calling them all day. I talked to 8 agents but no one were able to help me. They kept on saying that it’s not in their policy to reschedule the flight. One of the supervisors whom I talked to kept on saying that there is no exemption for these kinds of situation and they cannot do anything about it. It looks like Priceline doesn’t care if you take a flight knowing that you have been exposed to Covid-19. I am really disappointed with what I had to experience being a loyal member. This will be the last I will be using their service.

Please do not use Priceline, if you expect to have to make any changes to your travel plans - especially during COVID. I've had probably the worst customer experience in my lifetime today, trying to redeem a credit for a trip I had to cancel in the fall of 2021 due to COVID restrictions. They have been sending me emails letting me know my credit will expire in March, when it expires 3 months later in June. When I finally got all my revised travel arrangements together, and called to book a new trip using my credit, it took 20 minutes to verify my identity. It then took another 30 minutes to attempt to price the change on one of my 2 tickets, at which point I asked to look at cheaper flights, and was told they can only look at 1 set of flights per customer. I'm currently waiting for a call back from a manager - not sure I'll hear from them. *boycott Priceline*

I had financial losses at Ramada by Wyndham Anaheim near Disneyland and Priceline would not give me any financial compensation and only offered a 15% discount coupon for future bookings with Priceline and would not even send that unless I agree to those terms that I had not even read about because they would not send me anything in writing until I accepted their terms as a settlement.

I told rep I would be using my Affirm card to pay for this transaction for the weekend, clearly they must get commission because he charged my card and lied about entire amount and told me Affirm would be calling me and that he needed to place my full card into system. Rep after asking him 3 times what is it saying about affirm, rep continued to lie and charged my card and said he must be didn't understand me. No you understood me clearly. You wanted a commission and lied to me over phone and did what you wanted to do. I would not recommend calling in to these overseas companies and having them book anything for you.

Worst scamming company that does everything in its power to make the customer experience miserable and squeeze every cent out of you. It is MUCH better to book directly with a specific airline or hotel instead. I spent 8+ hours total with Priceline representatives on the phone over a 24-hour period (beginning at 3am in the middle of the night) and ended up with a completely terrible "solution," losing money for the flight I was trying to switch due to Covid. I then tried a different approach and called the AIRLINE directly, and the airline resolved the issue within 10 minutes of the start of the phone call, and I was left with money left over for flight credit. If you care about your sanity or bank account, don't book anything through Priceline - ever!

Due covid quarantine I had to cancel my flight. Few days later contacted customer service for rebooking new flight on which I got email with airline confirmation number, ticket number, itinerary of my flight. Night before flight was trying to check in but ticket doesn't exist. For new ticket I was asked to pay extra money what I refused. I end up to buy new ticket from another company and having problem with returning my money. Called multiple time, spend hours on phone and each time was getting different informations. Avoid to use this company if you don't want lose money!!!

Have a serious health issue and they can't or won't answer cancelation questions. Have tried texting, phone and Facebook all incompetent. Especially upsetting when it is a cardiac issue that may require surgery.

Accidentally booked a rental car through Priceline after clicking on a link after I booked my airline tickets. That cost me and turned out to be a costly mistake. Due to a snowstorm our flight was delayed a day. I attempted to contact priceline via email but no response. There were no transfers or changes allowed on my reservation so I took it as a loss knowing that at least my SUV that I paid extra for would be waiting for me upon arrival since it was reserved and pre paid. Not so much. When we arrived at Fox rental car in Phoenix all of my category SUVs were gone but they could downgrade me with no price adjustment since I paid through priceline. I had no choice at this point so I took what I could get.

I've try to reserve a car in Seattle for the end of march and beginning of April. I live in the US. When I put in the dates and times and was getting a fair price. When I've try to secure it I saw that it consider me living in Denmark so I update it to the US and the page refresh and the price tripled. I have try it over and over again and from $363 it jump to $927.12...this is so outrageous. I've try to contact price line customer service but there is no response! I record all of that in a video and I'll be happy to share it.

Priceline canceled my hotel reservation without my permission just days before I was supposed to arrive. They then called me through the customer service line and offered to either put me up in a different hotel that was much cheaper than the original one I had booked and not offer me any refund on that or completely cancel my trip that I already have flights booked for. They were dishonest about the reason for kicking me out of my original hotel because I spoke to the hotel directly and all they had to say is that Priceline canceled my reservation. Worst customer service, kept me on the line for over 45 minutes each time and never got back to me. I ended up having to spend an extra $600 to stay at the dates that I have my flights for because now I have to book so late. Will never be booking through Priceline again. Don’t trust them they will scam you and try to put you in a cheaper hotel and keep your money.

If I could give zero stars, I would. My most recent experience with Priceline, will be my last one as they have taken advantage of the vulnerable state I found myself in. Not only did they offer me bad flights knowing I was desperate, but they were not available to rectify the situation they put me in. At first, Evan seemed very helpful with finding me a last minute ticket to Europe to see what I thought were my dying parents. At first he offered me a three thousand dollar flight, which I genuinely thought would be first class, but once I asked him that, he gave me another option that seemed much more “reasonable”.

I have all documentation needed to prove my HORRIBLE EXPERIENCE with PRICELINE. DO NOT USE PRICELINE!!! This company is dishonest and a true RIP-OFF! I reserved a mini van in Las Vegas. I paid for the rental upfront to ensure that there were no hiccups during my 48 hour stay in Las Vegas. I arrived at the rental car counter after waiting in an extremely long line to get the rental care shuttle and was told my vehicle pick-up location had been changed (by Priceline) to a location that was over 20 miles away! I asked how I was suppose to go to that location and I was told to take a cab or an Uber - out of my pocket! There were four of us so of course, even that costed more money than usual.

I had an experience with a reservation at the Petersburg Hotel in Petersburg VA. Get there & they don’t have a room for me. They send me to about 5 different rooms that was either in use or filthy from being used. The clerk tell me to call Priceline & they would refund my money after speaking to the hotel to confirm that they didn’t have a room for me.

If I could give 0*'s I would. By far the very worst customer service and never get anything resolved. Ask for a supervisor and never get 1 or "on the line with someone else" lol ya right. We've spent so much of our hard earned $ through their website and I will never again ever because of their non compassionate team. And I will definitely tell friends and family about not going through them.

We were traveling at night and needed a hotel for Holbrook. We selected our hotel online for Holbrook and it booked Showlow AZ. We immediately called the 800 number and was told “Sorry No refunds!” We weren’t looking for a refund we were looking for a transfer. I spent about 40 minutes on the phone and insisted on speaking with a supervisor or manager. I never got that far as they kept hanging up on us. Very unprofessional and rude customer service. We will never use them again or recommend anyone else to use them either!!

I was unaware I was booking with Priceline. Do you know that they charge you $400 over the rate of hotels??? Just to book a hotel for you they up the price for their service!!!! This is ridiculous!!!!

We asked Priceline travel agent to book tickets from Austin to Columbus Ohio. She booked wrong tickets from Austin to Cleveland Ohio Airport. All money gone in waste as she cancelled our tickets providing no refund...No updated new flight tickets. Priceline is looting money from people in the name of booking flight tickets with zero services. Priceline is a big fraud company so beware.

When you pick up your vehicle! On 2/10/22, I had a serious accident & totaled my car on my way to work. Although no one was seriously hurt, I was visibly bruised on my face from airbags. I’m grateful to be alive! It was a tough day made even more challenging by Priceline & Avis. I booked a car through Priceline online to be picked up at Avis Rent-A-Car at Austin Bergstrom Airport. A friend dropped me off to pick up the car. Although I had a confirmation number & paid with my credit card online, the Avis agent said I needed a hard copy of my credit card or I could NOT pick up a vehicle. He advised me to CANCEL my reservation which I did online.

I booked a flight one way from Chattanooga Tennessee to Chicago O'Hare. I purchased the trip interruption coverage for $18. I had to cancel my flight. But there will be no refund. The insurance policy issuer guarantees 100% refund up to $10,000 per trip. However the fine print says minimum paying $300 in my ticket was only $147. Money thrown away. Everybody in every company wants to steal from you. All the morals in this country are gone and the gloves have to come off. I'm so very tired of being taken advantage of. Please never buy trip interruption on ticketing through Priceline. You will never ever get a refund. And guess what? They don't care!

I had to postpone my trip last August due to COVID and Priceline gave me a credit for my flight. I used my credit recently to book a trip to Vegas for February 2022. All was well since I received a confirmation for my trip until we checked in at SFO airport with the airline and they couldn't locate our boarding pass and information. Apparently, Priceline provided fake airline ticket information, did not issue our tickets and we were stuck at the airport for over an hour talking to Priceline customer service that didn't get anywhere with them. We ended up missing our flight.

Never get a travel credit!! I booked 9 tickets to Hawaii, and due to covid we had to postpone our trip. Priceline gave us a travel credit for future date. I called to reschedule another trip and they’re charging me 2x the amount I paid for. I paid $117 a ticket and they’re charging me $250, when you check on their website it’s only $118. I asked them why was the price different and they said it’s because mine is a travel credit, and couldn’t offer the same price. I have the right not to book it but the credit won’t be accepted outside of Priceline. So I’ll lose my credit if I don’t pay an extra $100 per person x 9 people!! I’ve been on a calls with them for over 2 hours and the manager hung up on me! RUDE!!

I went on website, clicked the hotel I wanted and have been staying in the website, booked me for another hotel and they refused to give me a refund. Horrible customer service and they had no supervisor.

I was booked into the Grand Hotel in Ft Lauderdale, Priceline rated them as 3.5 stars and the pictures on their site painted a different story than what the place is actually like, I should of read the Google reviews first. This is a transient hotel, outdated, dirty and downright scary, Priceline offered no resolution, they would not book me elsewhere and had a take it or leave it attitude. I got the Hotel to cancel my remaining stay and they actually refunded me 5 days. Priceline still lists them as a 3.5 star hotel and obviously Priceline does not research into the places they promote on their site. I will never use Priceline again.

I cancelled my car rental 2 weeks prior to reservation date. Canadian government told Canadians not to travel for non essential travel due to COVID variant OMICRON... I did what I was told to do and Priceline won't refund $1,400 for a service I did not receive.

Horrible customer service. They will hang up in the middle of the conversation. It happened twice. They will never honor "Low Price Guarantee". Price is way more than other websites. Never ever buying again.

Have used them many times over the past several years, but this past week will be my last. Bad enough they booked me into a hotel that was closed for renovations, but then refused to help me find a new hotel. You read that right....A company that is in the business of reservations REFUSED to do what they call a 'relocation'. I talked to 2 different people 3 different times and after over 1.5 hours, all I got 'offered' was a 100% refund. Meanwhile, I was in a different city with no hotel. There was NO compassion for the situation they put me in, no "I am sorry, let's see how we can help". They actually told me at one time I had to 'prove' the hotel was closed, even though their multiple calls to the hotel went unanswered and the hotel's own website said it was closed.

Priceline Refused to cancel my reservation 2 days before Reservation day. I have to Dispute Transaction on my Credit Card. This is a Horrible and unbelievable Policy and it's a Trick to try steal Money from the customer.

In the process of making a booking with priceline.com my wife and I found before we even clicked to accept our booking that we were charged three times intending for the flight component of the trip. We then did not complete our booking and we're told we needed to wait 3-7 business days before those pending charges would be reversed. Again I want to be clear we never actually booked the trip. We were in the review process and found those charges on my wife's account before we even accepted our booking. We were charged without our consent three times for flights that we were intending to take only one time and never even gave consent or completed the order process. The actions taken were illegal. The response from customer service was inadequate and the fact that we have to wait over a week before we can book our trip based on our money being tied up is unconstitutional.

Priceline states on my hotel reservation that they follow the hotel's modification/cancellation policy. I had to change a date due to a scheduling conflict at work. I called the hotel and they approved the modification. Priceline refuses to call the hotel to confirm the modification and later tell me that it's Priceline policy that a change cannot be made. I asked to speak with a manager. They told me the same thing and they will not budge. I am out $300 for a one nights stay and will never use Priceline again and would advise others to take precautions as well.

Buyer Beware:. Zero chance an issue will get resolved. Priceline does not care about you or your family or any potential issue that may arise. All they care about is finding a way to charge you outrageous fees even when it them that make the mistake to cause this.

I booked a car rental through Priceline. The car rental company called me to tell me the days were not available and that I needed to call Priceline to get a refund. Well I did that. I rebooked another car with another company. When I called priceline to let them know what had happened they refunded the first car and then informed me that I could have matched the price of the second car if I would have rented the same type of car for the same days I rented the second car for the same days but it was a more economical car. They would not help me or match the price which they said they would have if I would have gotten the same car.

My passport was expiring within 6 months so the airline refused me to board due to that matter. My ticket was cancelled and I forced to return home. The Priceline staff are very unprofessional, very rude and don't know anything about customer service. Their overseas employees do not have call recording which can lead to them literally mistreating you and racial profiling. I have been in contact with Priceline call center for a week and half and so far nothing has been resolved.

Called Priceline to see what they can do since Menger said I booked thru Priceline, Priceline was like said they could not compensate refund or partial because I had checked in. How am I to know what the room is until I check in, please make it make sense. So I said so Priceline is screwing me out of my money, all she would say is, "We cannot give you full or partial refund" and they not doing anything to compensate. Don't recommend to anyone ever again to go thru Priceline. I won't either as well.

In December I had made a hotel reservation through Priceline.com and an emergency came up where the event I was traveling for became canceled and was being rescheduled due to the fact the hosts contracted COVID-19. At the time of finding this out I reached out to Priceline about changing the travel dates if it would be possible and if it would not I would still go and make it a couple's weekend with my husband. The Priceline rep assured me I could receive a refund if I rebooked with the same hotel when I received the new dates. The representative at the time failed to inform me that this request had to be made prior to the initial check-in date. This was extremely infuriating to discover as I TOLD the rep I did not know when I would get the new dates and did it matter when I called to rebook to which they clearly stated it would not.

$3500 pending (2 transactions) on my credit card and no rooms booked. First CSR told me to book with him because Priceline website was not secure. Supervisor hung up on me. Use HOTWIRE. HOTWIRE IS best.

I prepaid for an Infiniti QX60 in Dec. They didn’t have the car or even close that was promised for the reservation. I was told since I prepaid it is basically a voucher. I felt like they were trying to price gouge me since it was a holiday weekend. They offered me a downgrade of a jeep Cherokee or pay $240 more an upgrade. The whole point of a reservation is to make sure you have what was promised as paid not be told you paying in advance is a voucher and there’s nothing they can do.

My trip was cancelled by the airline due to the country being locked down for Covid. When attempting to get my refund, Priceline just says "sorry, there is an error when we try to process it. You will have to call the airline." The airline says that I absolutely must go through my booking agent, which is Priceline. Priceline is a scam company, refuses to help, and is just playing dumb while keeping thousands of dollars.

I purchased round trip airline tickets and car reservation with my online account with Priceline. When I arrived at the airport to pick up my rental car, I was told my reservation name had to match my driver's license. My reservation name was my user name for priceline, first name Nurse last name my first name. I called Priceline, and they said they could not change the name on the reservation even though my email account is my full first and last name as is my credit card I used for the reservation. Priceline customer service said they could not make any changes to my reservation and could not refund my money. I had to pay for another rental car service.

I downloaded the Priceline app and created an account. I made a last minute reservation at a hotel enroute to the location. I received a confirmation number. Upon arrival 20 minutes later the hotel could not find my reservation. We went to get something to eat and came back in half an hour. The reservation had still not come through. I checked in with a new reservation. I called my credit card and of course Priceline had already charged my card-which I of course have disputed and will not pay. I will NEVER use Priceline again. And encourage other to beware of these practices.

So spent so much time on Kayak to book my flight tickets to Vietnam, and the Kayak website redirected me to Priceline.com. I tried to book whatever was available from the previous search anyway. Priceline won't let me book it; it does not matter how many times I tried, so they set it up where you would not be able to get any deal. So I called their agent, and they are on commission, and I finally bought a ticket that was over 150$ more than what had shown that's beside the 100$ insurance.

I was calling to reschedule a previous scheduled flight. I was put on hold multiple times saying that they needed extra time to do this process. I would have understood that. But the fact that the amount I was to pay raised by $50 dollars due to the incompetence of the people that are answering the phone lines. I am a supposed Gold member but obviously that makes no difference in dealing with these people. I have had nothing but trouble dealing with them and the mistakes that they make. From rude customer service to hour long holds. I will be taking my business elsewhere as they are not interested in keeping valuable customers and do not care.

Canceling a flight was a nightmare - took multiple hour long phone calls to finally get confirmation of my flight credit as they kept refusing to send emails confirming it. A few months later, I try to use this credit... Every representative I spoke with barely spoke English and would dance around my questions. Took nearly 4 hours of very rude and obnoxious phone calls to get my flight booked along with my partner's (who also had the same credit as me). The man said that my confirmation information and such would be emailed within 10 minutes... 24 hours later, nothing. So I call them back (currently on the phone as I'm writing) and am told nothing was ever booked.

I was booking a reservation for 2 adults 1 child and used the filter to narrow down my results. When I booked my hotel I was not notified they changed the number of guests, now 2 days before my trip I reach out to Priceline customer service to see what happened and their representative basically told me their search filter is useless and I quote "you cannot choose the number of guests in a room". If you cannot choose more than two guests in a room why does the search bar allow it? Now they say I have to deal with the hotel myself. I booked online with them so I would not have to speak directly with the hotel about my reservation. Why book with a third party if they are just going to take your money and lie about your reservation and when you request assistance they tell you to deal with it yourself and pay more if necessary as they refuse to refund.

I would never use Priceline again. A motel was booked thru this company that was rated a 4 star motel. The pictures made this place look amazing. I requested a refund when I did further research of the motel off of their site. I was told they would not allow me to book a new motel even though the policy of the motel allows refunds. Also, this was three months prior to my vacation. I didn’t want my money back, just to book a different one. Customer service representative told me to take my issues up with motel when I got there. They are untrustworthy. I would book directly with a motel rather than using their service.

I booked a flight for my son to attend his grandmother's funeral. The flight was canceled due to mechanical issues. However when we tried to get a refund it has not happened! Delta has done their part but not Priceline. BBB is looking to it.

BEWARE! Priceline uses a Chinese company called Agoda to book their travel. Their customer service is TERRIBLE and they lie! I was traveling for the Army and they left me stranded in a snowstorm with no remorse. No call back as promised, just a email an hour later asking how they did. I sent follow up emails with no reply back and no refund. Avoid this company at all costs because they're thieves!

Horrible, I was charged far more than what the hotel offered. I feel ripped off. I thought I was getting the best deal through this site and I paid more than if I walked in off the street. DO NOT USE THIS APP!

I booked a reservation online with Hertz through Priceline only to be kicked around by a 3rd party company to Avis. Priceline refuses to take responsibility for their website and the 3rd party company scammers. I called the company many times trying to get this issue resolved. Priceline wants to keep my $462.82 for a car I never used at Avis. I did however already pay for the car with Hertz. It's a scam by these companies, so be careful.

NEVER AGAIN would I use Priceline as a third party. I was trying to make a reservation using the bundle deal option, once I found the deal that fit my budget it was now time to fill in my personal information. I filled out all the information in and then when it was time for the checkout I pressed the continue button only to see a message appear saying "sorry we are all booked (for the flight)" let us help you find you another flight. So I finally found another one only to be told that I have insufficient funds in my account. So what had happened was Priceline went into my account and placed a hold on the flight fare so now I must wait 3-5 business days just to see that money back in my account.

They put the wrong name on my reservation, so when I got to the hotel, they said they couldn’t change because it didn’t match my ID. So I called Priceline and they had the wrong number for the reservation, and even though I made it through my account all the information somehow got messed up. The agent said that if I called back with the correct number on the reservation then they would refund my money. When I called back the lady said they wouldn’t refund my money, even though it said in her notes that I could get a refund. So I was double charged for my pay and they refused to make it right. Horse **!! Worst service I’ve ever had! I wish I could give them negative stars. Don’t waste your time or money, they’ll just rip you off!!

The worst service I have received, these people have no common sense, they charged my cards multiple times. Be aware these people are straight up dumb when it comes to booking for a hotel room or a trip. If I could I would give a negative 0 star. The staff working there needs to be better trained.

Had I known this was non refundable (my own fault) would never ever cook through Priceline. They use a third party first of all. Second I came to get my car rental and the Avis at the airport doesn’t take Apple pay!!! Which I needed to use for the $250 deposit. Called Priceline. "Sorry no refunds. Sorry nothing. We can do." So I paid $50 to Uber to destination. $335 for car rental and insurance I didn’t need. Waiting for someone to bring me a credit card so I can finally get the car. Do not book with Priceline. Ever!!!! Offset mistake.

After asking for a refund after finding out the motel they booked us had horrible reviews, we were very thankful they ended up honoring our request. Please be warned, check the reviews of the motel. The motel they booked us had mostly one star ratings! They should exclude these motels from their service if you ask me.

Never again Priceline… You messed up the rental car schedule. Impossible to get on plane and return car within 45 minute. AND price for hotel was $180 more than agreed, Hidden charges are poor business.

I booked a hotel / flight package with Priceline to go to a wedding in Las Vegas. Due to a work project, I had to delay my trip by one day. I thought the change would be very routine for them and it would be a simple phone call. I had to stay at a particular hotel. Two days after my call with Priceline, I called the hotel to make sure my reservation had been changed. I found Priceline had never contacted them regarding the change. The hotel did tell me I could not personally change my reservation; and, if I do not check in on the day they have in their system, I would be considered a "delinquent traveler" and my reservation with them would be cancelled.

I was scheduled to go to Florida with my family. I purchased six airline tickets from Priceline and added the travel insurance. My daughter, unfortunately, had a medical emergency one day before our trip. I had to cancel and reschedule. Priceline assured me that I would have a credit for the cancellation. When I tried to rebook a trip, I was told that the flight was a "no show" and that we did not have a credit. After calling the airlines, I learned that it is common for Priceline to cancel incorrectly and that I would just have to ask for a supervisor to adjust it. After being on hold over and over again. Multiple foreign agents that hung up on me twice, I was told that I would need to pay more money to get the credit. I said NO! I was not going to pay more. They messed up! Now they claim that I did not call and cancel the trip! I will NEVER USE THIS POOR SERVICE AGAIN! EVER!

Our vehicle was in the shop so we went through Priceline to rent a car until we got ours back. We turned the vehicle back in 4 days earlier... So we only had it for 3 days... They still charged us FULL price for the week. The rental company said it would be discounted because we turned it in but Priceline said no, they would not refund the difference. Don't get screwed like we were!!! Don't rent through Priceline.

Car booked, three emails confirming the reservation, arrived to the counter, no reservation on my name. Priceline solution: cancel my reservation... Left to my own devices at 15k Km from home. Customer service hanged the phone on me twice. Don't put your trust, business, or holidays in the hands of this company. Worst experience ever.

I made reservations for an airline flight from Kampala, Uganda to Kigali, Rwanda for last August 2021. In July of 2021 the Airline cancelled the flight due to the Covid issues in their country. I contacted them and was given the runaround for six months, they refused to take care of the issue and would not refund my money. I finally had to dispute the amount with my credit card to get it resolved. I will never do business with Priceline ever again, they are crooks!

They allowed someone to make a hotel reservation with my stolen credit card information to the tune of $530, using the wrong email, the wrong phone number, and the wrong address, and then tried to fight with the credit card company, saying it was a valid charge. They don't do their due diligence, which is why criminals book through them. HORRIBLE company.

I had reserved a flight. Paid for it and it said free cancellation!!! Okay so I canceled it and now I can’t get my money. It’s a credit!! They told me I can use it by Dec 2023. So I went to make a new reservation and I couldn’t use it because it was in my mother name. They never told me I couldn’t use it on another family member or person for that matter!! The agent I talked to told me I was out that money and to deal with it!!! Hotel reservation checked out early. The front desk told me to get ahold of Priceline to get my money back. Whelp out 200 dollars because they don’t do early checkouts.. I will never ever go through or recommend Priceline to anyone ever.

My company offers its associate discounted travel through PerksAtWork.com which, in turn, uses Priceline for its travel package discounts. In short, to save $4,000 on the trip I'm trying to book, it has to go thru Priceline. After some initial issues with flight inventory changing mid-booking, I finally got all the way through to find my credit card was declined. After several hours on the phone with my banks, I learned that they were, in fact, APPROVING transactions from Priceline - they saw it happen in real-time. But Priceline never completed the transactions.

I've used Priceline for many years and, generally, my experiences have been very good. However, as of late, this has not been the case. The most frustrating part is the very poor customer service. We recently rented a SUV for a family vacation through Priceline. Our reservation time was 12pm. We arrived at the car rental agency at 12pm and were told they were closed for the day! They offered to send us to another car rental location but, at this point, all the rentals had been taken.

First and last time I’ll use them. Unbelievable. Never confirm my reservation at a hotel therefore I booked at a different hotel. I cannot cancel this reservation with Priceline but there was nothing notify me that it was completed. Bottom line that’s **.

I used Priceline to book my hotel reservation, I was told to book in a certain hotel but the agent suggested on her own, I did not ask for a cheaper hotel and she stated that the hotel she was suggesting a 2.5 star hotel was better quality than a 4 star. I was concerned but she worked for Priceline so I assumed that she knew what she was talking about. When I arrived I smelled urine at the front entrance and poor lighting. Reluctantly I checked in hoping room would better. I was wrong, I found black mold in the shower ceiling, rusted air vents, mildew on the curtains, broken desk and something smeared on the walls. The comforters were worn and overall the room was terrible. Priceline accepts no responsibility for their agent's action by suggesting another hotel when I stated which hotel I wanted to rent and saying that a 2.5 star hotel was better than a 4 star. They are shifting the responsibility to the hotel to refund the money and they have done nothing wrong.

If I could give no stars I would. Honestly this has been the worst experience ever. I booked a reservation with Red Roof Inn using Priceline. After I checked in I brought all my belongings inside and laid down to then watch a Cockroach walk across my bed. First thing I did was contact Red Roof Management who notified me Priceline is the third party I am to contact for my refund. When I contacted Priceline the representative was not useful at all! He explained Priceline is unable to provide a refund no matter the issues with the Hotel. That is horrible! A roach was on my bed where I am to sleep and my refund can not be provided? I have video proof and nothing? "Oh a 20% off your next visit." I am a VIP Member with Priceline and I must say they have lost a customer.

I booked airline tickets from Priceline. They charged my CC 3 times and never reverse the amount. Tried to call since last 2 days representatives have no knowledge causing me lot of problem and my CC payment is due on 04 of every month.

I have used Priceline in the past many times. They have great deals most the time but their customer service has always been a little weak but usually I can tolerate it. This past weekend I have had the worst experience with them. I got a hotel thru them that turned out to be a horror story. But that wasn’t their fault. It was how they felt with the situation after. I was lied to on multiple occasions. We asked for a refund because the hotel accommodations were unacceptable. Priceline claimed to make attempts to the hotel to verify the cancellation for our return. We were told that we would have our refund within a half hour.

I have been charged for a non refundable non amendable trip however Priceline cancelled my reservation on me months later just two weeks before my wife’s birthday trip out of the country. We have non refundable plane tickets, friends locked into the hotel we are supposed to be at. The hotel is available with our same room on their agoda partner site they said they book through RIGHT NOW. I’m looking at it and their highest support says it isn’t there and tries to blame the hotel for cancelling.

Somehow they spelled my name on the ticket wrong. When I tried to get it corrected they kept me on the phone for two hours. Then they finally said they could not do it and told me to just show up at the airport and try to fix it there! They totally screwed up and left it to me to fix it.

This caused us to miss our flight and they head us on the phone for 4 hours. Stuck at the airport. With our 11 months old. They barely spoke English and never wanted to books us on the next flight. They kept saying a toddler did not need a ticket number even though the Air Canada desk staff told them otherwise on the phone.

I don't recommend doing a trip where they pick your rental car. The flight was great, the hotel was great but we got some rental car company that I've never heard of. It was 30 minutes from the airport and we were took to a store, dropped off, picked up by someone else, took to a parking lot and caught another ride before getting to the rental car company. We had to return the car a day early and stay the night at the airport because they would not provide us with a ride to the airport the following morning because our flight was at 5:25am and it was before business hours for them. The place was in a "bad area" and the whole situation was just bad!! It was paid for so we had no choice but to use them. I will NEVER make this mistake again.

I was robbed. I needed to stay at a hotel for a single night in two weeks time and reserved a room at the Hotel Zamora in St. Petersburg Beach, FL via Priceline.com. The wrong date was reserved by the website - or - the right date never accepted; which one we'll never know. The Priceline.com web site chose and reserved the room for the VERY NEXT DAY with no cancellations being able to be made in less than 48 hours which meant a simple website error would cost me $200.

I booked on Priceline an hour before arriving. It stated 3 stars, when I arrived there was a fight in parking lot looked like some bad fellas, I asked the receptionist if I could cancel. She said sure, when she completed the cancellation she notified me I was being charged 77.00 for cancelling. I said WHAT? She said if I had a problem take it up with Priceline. After about 30 minutes doing chat back and forth with priceline they told me that it was non refundable no matter what. I said I feared for my safety and they said it's non refundable. Well I did get loud then and was furious. I asked for my room key saying I guess I am being forced to stay here. Well the receptionist said she had cancelled it and no way to redo it. So yes I did get a little more mad. I asked her to call the manager.

I bought 2 tickets both ways from US to Turkey and I was not notified of changes in the returning flights. I found out because in my app the flight from Frankfurt to IAD disappeared. Called for 3 consecutive days and Priceline said everything was good to go but Lufthansa advised the flight no longer exists, so finally Priceline found out that indeed the flight does not exist and they said they would place me in a different flight. Took me over 14 hours, over 13 customer services representatives and still they did not give me a resolution. Every one of them hang up the line not to complete the necessary change. In the end I fought for a refund. DO NOT BUY AIRLINE TICKETS FROM PRICELINE BECAUSE IT IS THE WORST CUSTOMER SERVICE EVER!!!!

I bought round trip tickets from Priceline.com. I paid for non-stop flight to JFK to Denver but Delta Airlines change my ticket to 1 stop flight instead of 3.5 hours. I end up to travel 17 hours. When I contact with them they says they cannot do anything. This was last time I bought a ticket through Priceline.com.

DO NOT BOOK WITH PRICELINE. We have had the absolute worst experience. We booked a 'bundle deal' with car and flight and to save money we opted for the not getting our flight time until after booking. THEY BOOKED OUR CAR TO BE RETURNED 24 HOURS BEFORE OUR FLIGHT. We immediately called to have them extend the car rental. They said we had to talk to the counter when we picked up the car. After a canceled flight and 8 hour delay, getting to our destination after midnight, the car rental was closed. We had to get an driver to take us to our hotel (which was far away, because we thought we'd have a car), then back to the airport - about $100 for the cheapest Lyfts. Finally picking up the car the next day, the counter told us we had to talk to Priceline to extend the reservation. Priceline is insisting there is absolutely nothing they can to do compensate or extend our rental. This has been ridiculously frustrating.

Priceline is the absolute worst. I made a reservation for a hotel in Vegas and because the hotel was reviewed really bad with bed bugs - my wife and I did not want to stay there. We called Priceline and asked if we could get credits at least to book with another hotel through them and they refused saying it was a nonrefundable/no change booking. 2 weeks prior I made a reservation with Hotwire with same circumstances and they happily issued me credits to rebook another hotel.

I have spent every night on this vacation calling Priceline because they are charging me for a hotel reservation that when I arrived electricity was out so they could not check me in... Priceline cannot get a hold of the hotel so they are charging me for it! Same trip... I rented a car in a different country, and when we showed up to the car rental place there was nobody there to give us our rental car. Guess what Priceline is doing? Charging me because they said the car rental place was not open on a Saturday and that I should have gone on Monday to pick up the car rental. WHY THE HECK DID THEY ALLOW ME TO RESERVE A CAR ON SATURDAY IF THEY ARE NOT EVEN OPEN ON THAT DAY?!?! Plus now we are 40 minutes away from the airport, and their idea of common sense is that I should have to pay for Saturday and Sunday for a car when the rental company was not even open (yet allowed me to make the reservation nonetheless).

Booked a package deal to Maui. It says on website that I have 24 hours to cancel but when I tried to cancel the car rental, there is fine print that says that the car rental is not cancellable! This package was booked together, why does each component have a different cancellation policy?

Completely lacking in sensitivity and common sense when dealing with a change of date transaction for a rental car. Completely impossible to work with on several levels within the customer service chain. We travel all the time and I will never use this company again.

Paid the extra $30 just in case we wanted to cancel our flight, it was called trip protection, cancel easily if you need to. I called to cancel after the person I was flying changed his mind. I was told can only cancel in extreme situations. I need to file a claim. So the $30 trip protection is a waste of money, the customer service was pretty bad. Outsourced, representative didn't speak well. On hold with United, see if we can cancel the flight that way, or need to file a claim. Nice to pay the $30 and not have to hassle. Pay the $30 and hassle?

I rented a car from Priceline in November 2021 for use in New Mexico. Omicron has overtaken the world in a way that it has not peaked yet in the SouthWest. We are therefore changing our plans to visit there...and pushing our visit from January to March, 2022. In calling Priceline, they inform me that my reservation was fixed in all ways: it was non-refundable, not transferable, I can't even adjust the date when I can use this reservation, nor can I even pay more money to buy some of these changes. In effect, Priceline is making money off people who can't use the services they provide. They wouldn't budge their policy even during a pandemic. I mentioned I will NEVER use them again, and I will also give them negative press anytime it seems appropriate. They just bought negative advertising from me. $366 down the drain.

I booked a car for Jan 21-25, meant to book for Jan 22-25. I hadn't realized the wrong date was on the box. To make matter worst, Priceline's system did not pick up on what was about to be a systematic error. I was creating the booking on Jan 21, at around 9pm at night so the system should have realized an error was happening. No it booked. When I realized it had booked the car for right at that moment, when the actual rental car place was closed as well, I called in to Priceline Customer support for help.

I reserved a room based on my specifications on this site and when I got there it did not meet the criteria. I even ended up moving locations after the place first gave us a room with others already occupying it and then and another room with no AC so I tried. They then had a power outage so we couldnt check out properly and said we stayed there even though we stayed at a sister property. I took all this to Priceline and they stated there was nothing they could do even though we booked it through them and dealing with customer service was like a couple months ordeal that lead to them only offering a 15% discount on next reservation even with all my proof, pictures, and documentation.

On 1/23/2022 Priceline refused to change car rental time after asking me a lot of questions, then refused my AAA auto club discount. The prices advertised were not accurate, I was charged more, plus $20 dollars just because I live local? Car advertised $28 per day, I ended up paying nearly $60 in fees for an economy compact for 1 single day? I also found out on 1/24 there were no cancelations and even if car was not picked up payment would not be refunded. I will never use their services again. Signed, dissatisfied.

I rented a car supposed to be at Tampa Airport. I’m here and the car rental company Easirent is 20 minutes away! There’s no signs. This company Easirent does not answer their phone. I’m stranded. I’ve called Priceline 3 times and they refuse to help me, give me a refund and say I have to call Easirent directly. My elderly mother is waiting on dinner, I have not been able to see her for 4 months due to covid. I’m in tears. Priceline says the 20 minute shuttle is “on site”. Liars. I’ve used Priceline for many years. Never again. False advertising. I’ve been waiting in the cold for 30 minutes, no Easirent shuttle. Furious.

I booked once, the website said there was an error and to book again. I booked again. They billed me for both times at $644.51 each. I requested a refund and they denied it. Same hotel, same nights, same person. They kept my money. Multi-billion dollar company steals from average person. Buyer beware.

We booked with Priceline. Hotel was the worst area. Feel like I was on homeless/drug user corner. It was awful. Never stayed in a place like this. Room was clean but overall bad experience. Also pool not working and stated breakfast bar which actually was grab and go of granola bars and old fruit. This place was La Quinta in Westminster. It needs to be updated outside wise and get rid of the homeless/users and others there. I tried calling Priceline to switch to same hotel different area or anything to help and they stated they couldn't cause it was already paid for which was rude and unfair like no help at all ...Horrible experience.

Do not rent a car thru Priceline. Terrible experience. They kept $350 dollars without a car rental or any accommodation changes. We had a family situation change and needed to change from one week to another. They said they couldn't make any changes and kept our $350 deposit. American Airlines accommodated the change. Priceline would not make any changes. Save your money, time, and frustration. Do not use Priceline to rent a car.

Very easy to navigate! Unlike other travel sites, I am able to find my upcoming trips and my past trips in a jiffy. Also, Priceline has the best incentives as far as rewards, discounts on rental cars, flights and even cruises!! I rarely ever need to contact customer support because the website is so easy to use friendly. 10 out of 10 for me!!

One word. Bad. On the phone for 1 hour, Transferred to 11 different people, had to repeat the information each time. The result: Had to call the company they subcontracted with (Mozio) and that company had an answer in 5 minutes. Had to call the airline to seek a refund due to their subcontractor not arriving on time resulting in missing my flight. They want to take your money, but you are on your own when it's a refund situation. I have used Expedia many times without issue, after this, it's back to Expedia.

Do not trust Priceline. Book through anyone else. They won’t take care of their customers. My minor kid brother and sister’s outgoing flight was delayed by an hour and a half which made them miss their connecting flight. They were stuck in a strange city, where they knew nobody all night long. I even called before their flight departed to make sure they wouldn’t be stranded. I was assured by two different people one whom worked for United and one who worked for Priceline, that they would not become stranded if they boarded that first plane. Once the kids did in fact become stranded, they offered no help even though I had bought the travel insurance. United Airlines and Priceline both pointed the finger at each other and said that it wasn’t their problem.

Our plane home was cancelled along with numerous other flights on 1/16/22. It was the wee hours of the morning. All hotels in Miami were booking up quickly. We scrambled & called Priceline. We were in the middle of booking a hotel room when I noticed in my emails the airline had gotten us a room. While STILL on the phone with Priceline I told them we wouldn’t need their services. They refused to cancel the room I no longer needed. They say they have a good cancellation policy. Do not believe them. They lie. I had not even hung up with them & still no cancellation for me. I called their customer service number to try to straighten it out later & they still would not help me. I will NEVER do business with this company again! Also the “Quality Inn“ in Miami was the hotel in question & they refused to help either. Will NEVER stay there either. Buyer beware with either of these companies!!

I booked a room and on the Priceline website it advertised that it would have a pool, hot tub, etc.... Well we got there and the pool and hot tub were closed, the hotel was extremely dirty and other advertised amenities were not available. The hotel said we had to go through priceline to receive a refund since we booked through them. Priceline confirmed that all these amenities were indeed not available even though advertised on their website, yet refused to provide a credit or refund. We said would be fine with a credit as just needed a place to stay for the night where the kids could swim but they would not provide either.

Over 2 months ago I booked a flight from Nevada to Michigan for my fiancée to go meet her first born grandchild just before the due date, if not on the exact day. Vacation days were planned, family was notified, who also scheduled days off to pick her up from the airport, go get a rental car, and make all other necessary arrangements. We were checking emails on a daily basis, making sure flights were not changed or canceled and that all plans throughout were a go. We even purchased a new home printer to print out her itinerary that Priceline provided. On the day of her scheduled flight, we traveled 70 miles to the airport with itinerary in hand, still checking emails on the way. When we got to the counter and tried to print out her boarding passes, they informed us that they had nothing for us today for a flight from Reno to Lansing and that it had been rescheduled.

After 8 long years we were planning to go see our family in India so we booked our tickets thru Priceline. We are a family of 4 leaving Jan 21 and returning Feb 23, 2020. Each ticket costing at $1009.40 +Taxes and fees: $245.04 for a subtotal of $5017.76 and just to be on the safe side an added $400 of insurance thru Allianz Trip Protection (it’s the option Priceline gives you automatically during check out but doesn’t highlight that’s it’s insurance thru a different vendor and not an in-house Priceline team) making it a total of $5419.20. Unfortunately the Omicron virus strand came along and everyone we know overseas got it and it’s spreading fast as we hear from friends and family. We have 2 kids 7, 5 and I myself am incredibly high risk as I’m going thru chemo. After taking into consideration my team of doctor’s advice and well common sense we decided to cancel our tickets until times are better to travel overseas.

I purchased a bundle - flight and hotel in August 2021, for a trip for December 2021. I had no issues with my flight however when landing at my destination, I reached the hotel that I purchased in the bundle (and was FULLY CHARGED FOR) only to find out, that somehow the reservation for the hotel was "cancelled" the same day I paid for the reservation. I have not received any notice of a hotel cancellation at all, and again my credit card was FULLY CHARGED for the flight and hotel. I did not receive any refund for the supposed hotel cancellation. The staff at the hotel informed me that this was one of MANY instances that this company randomly cancelled a customer reservation without notification. I was on the phone for 3 HOURS with Priceline customer service.

I booked multiple trips through Priceline for the later half of last year and throughout this year. After I go through my last trip that I booked through Priceline, I don't think I'll ever book with them again. For the second time that I've requested a refund through them for a trip that I couldn't make, I've run into a wall. Despite the fact that I've booked my trips ENTIRELY through them, when asking for a refund, they give you other airlines and booking agents to call.

Very bad experience at customer service. I had a digital copy with barcode for covid test and the lady at customer service has no idea how to scan the barcode with her phone. After 15 minutes of waste time someone else came there and scanned it from his own phone. Secondly, I had 2 personal bags and she made me pay for the 2nd bag which is not heavy and easy to lift. This flight cost me very expensive. I make sure I will fly with Air Canada next time.

Do not use this company for any part of your trip or vacation. Cancellations might not be refundable and customer service will do nothing to assist you. I had a horrible experience and then was told "we have noted your feedback".

I had a death in the family. I had purchased the insurance. I first contacted United Airlines and they said I needed to contact Priceline since I purchased my flight from them. I then called Priceline where I was told I needed to contact the insurance company (the insurance which is offered on Priceline's website). I contacted the insurance company (Allianz) who seemed compassionate but only changed the dates of my insurance policy and nothing with my trip. After changing the dates I explained to the gentlemen that I needed to change my flight not my policy. At this point he told me I needed to speak to priceline and put me on hold then forwarded my call back to priceline where I was told I needed to file a claim with the insurance. Sounds like a joke but this really happened to me. I will not buy anything from priceline again-them and their insurance are worthless. Poor customer service with every person I have come into contact with.

Needed to cancel to due to serious sickness of a family member. Got charged $100 on a $250 rental days before scheduled rent. Will never use again! Regular rent directly through rental company is not really that much more expensive, and they allow cancellations a lot more freely...

The Priceline.com website advertises free 24 hour cancellations by saying "Book a flight with free cancellation for flexibility" and in the same place it asks if you wish to add a rental car. To me, as a customer, it looks like I can add a car and I am still under the Priceline 24 hours to cancel this reservation offer. I attempted to explained to a priceline customer service representative and they were condescending and kept repeating that they are not responsible for the rental car they offer their customers on the priceline.com website

This is absolutely counter to what their website advertised. I would not have purchased these tickets otherwise. They refuse to let me reschedule, and they refused to give me the name or address of an executive I could contact to address this policy switch. They would only send me an online feedback form. When I said that this was not satisfactory, the agent hung up on me.

My experience with Priceline has been amazing. I had to cancel my trip, and I had an unrefundable car rental. The agent heard my reasons and found them genuine to give me a full refund. This is customer service, loved it and I would recommend to book with Priceline for peace of mind in these very unusual and uncertain times.

Priceline is a malicious company. I booked a hotel through them only to find out that I paid $30 more on Priceline than the actual hotel was charging! When customer was called, they refused a refund and said "the hotel is not supposed to tell you the price of the room". I am absolutely disgusted with the customer service I received AND the fees I was charged on top of the more expensive room price. I will NEVER book through Priceline again!

They canceled my reservation without my consent and the price for renting that particular car is now higher. They told me they can't reinstate my order nor can they provide me with the initial price I ordered the car for. I don't understand what their customer care is there for. They might as well not have one.

Was so excited to book my daughter's High School Graduation trip. Did tons of research, made our decisions and booked. After booking started reading all the fine print to come to the realization that even though I selected DEBIT for car booking pick up. They booked us with Fox rental car. I called Fox and they basically told me, "Too bad. So sad." We have asked Priceline to update their website to not show cars from them when Debit was selected. So I call Priceline.

I canceled a flight one day after booking, keep getting told my refund is on its way...It's been a month now, no refund, they just keep giving me the run around. I'm about to sue them. Hours upon hours on the phone, getting nowhere.

I called as they report more discounts. First I repeated myself so many times on where and when. Then he could not find places even though there were many on the site. 15 min later after the wait time. I am not sure if they just want you on the phone to get information as the person did not have a clue on booking. Waste of time.

When Joey Was lying to me and try to not to refund the money before 24 hours expire free cancellation this is the biggest scam. That’s how they scam people and never refund the money through all my trip.

Worst service ever. Rude and mean the manager and they won't refund back your charges in your card. Poor service. Don't recommend them for any kind of reservations. People use any other company except Priceline.

Rented a car through them with Thrifty. When I went there to pick up my car, Thrifty had no cars left and I was told (like other clients) to come back the day after. I went back the day after and picked my car (and my receipt proves that). I asked Priceline for a refund of the portion of the reservation that was no honored, due to Thrifty's mistake. They said they reached out to Thrifty but they say there is no evidence there were no cars left on the day of my reservation and they refused to refund me. So Priceline ended up keeping my money and paying Thrifty less than originally due. Scam. Stay away from them.

I was scammed by Dollar car rental with the assistance of Priceline. I booked a rental for a set price through Priceline. Paid with credit card. When I pick up car I declined ALL additional charges. I signed the electronic receipt. Dollar agent lied and indicated I ok'd the additional charges which added up to twice the rental sum and now both Dollar and Priceline refuse to do anything about it and instead claim it's the other's fault - DONT DEAL WITH EITHER -I am elderly and they target the elderly.

I made a car reservation and never received confirmation details. I called Priceline the week of my trip to obtain the details for my reservation such as where and when to pick up the car. The man on the phone was incredibly rude (I thought he was having a bad day, but no they're all like that), and he refused to honor my reservation. He literally canceled my reservation and then also refused to give me a car rental for a different date or a refund. He instructed me to do a chargeback through my credit card and hung up on me. Months later, Priceline is disputing the claim with fraudulent and false information. They reported that I asked to cancel the reservation, which is untrue, I had to rent a car from somewhere else because they wouldn't honor my reservation.

I bought my ticket for Christmas on this page, which I will never going to use again. I trying to reach the company too many time to cancel my flight and get a voucher for future flight at the begging was for the COVID incremented and country closures. They said they was looking to get a refund or voucher with the airlines which I never heard back from them and I called too many times to get answers with no luck at all. Now I was not able to flight on the date because I was exposed to COVID on the Christmas parties. I call them couple days before my flight to advice I was exposed and now they said I lose my money because I was not show up. This is crazy. That is the reason why we see too many COVID cases, I guess they was expecting me to travel no matters if I was infected. They don’t care about the safe and security of their customers.

Booked a Rental Car to thought Priceline.com. They sent me to scam rental car company called Economy Rental Car, which they claimed was at the airport and it's not. They have hidden charges for everything. Priceline doesn't care. I didn't rent a car because these guys were trying to charge me $5/day to use my own insurance. Every customer that was at this establishment was pisssed and regretted going there. The reviews about this place are clear (too bad I didn't read them before) but Priceline doesn't care. There is even a video I have linked to below. Priceline stole $845 from me. They sent me to a fraudulent rental car company. Do they even have a system to vet their vendors. Priceline doesn't care about their customers.

I made a hotel reservation through Priceline.com via their "ExpressDeals" and it was anything but a deal. They advertised a mystery 3.5 star hotel in a specific area for $75.00 a night, but did not disclose the name of the hotel. This "deal" was non-refundable. We decided to give it a shot based on the star rating. The hotel was run down and ill cared for. The room lacked amenities that are standard for 3 star hotels. There was broken furniture, peeling paint, peeling wall paper, peeling veneer on the doors, and generally just "banged up". I contacted Priceline through their Live chat helpline, told them about the room and how it was NOT 3.5 stars. They simply said "Your room is nonrefundable. There is nothing we can do".

The hotel we booked was listed by Priceline as 2.5. It was not. It was dirty & old. The room needed repairs. Listed as breakfast included which was not. Trash cans were not emptied. Bathroom ceiling badly peeling. Bathroom door all busted up and covered I don’t know what. Open bottles of water in fridge. Surfaces including floor all sticky.

Priceline has been great to get me some expensive, 3+ hotels. However, when I booked a 2.5 hotel with them this week, I was sent to a motel instead of a hotel. The place was dirty, noisy, and I could literally hear people banging next door or talking and partying. Called priceline and they basically said that if the hotel could not solve the issue, there was nothing they could do about it. They did not honor the fact I had been booking with them for years and exclusively during this trip. I feel scammed as I paid over 500$ for a 3 night stay in a place that resembles more of a shelter than a hotel…

I rented a room from Priceline and there was roaches which I have videos of. Too big of video to upload here and they offered me a 15 percent coupon And the hotel has more integrity than Priceline said they'd give me 50 percent refund. Then Priceline said they will only give me 5 percent coupon on express deal only because hotel gave me half money back. They are not refunding you even if your hotel has bugs. They get your money and after that it's your problem. Don't waste your time. They have no morals. It's all about the money. Pathetic excuse for a company. They are basically slum lords. And the couple Dollars you save aren't worth the bugs and bad service. Priceline is a fraud.

I booked a room at Ramada December 27 for a stay January 1st, I get the room and it showed 2 beds. It was only one bed. I upgraded the rooms and found out that I paid $3 more for the room than I could have paid at the hotel and a service charge of 16$ when normal taxes would have been 7$. Priceline has a price match as long as it's brought up 24 hours before. I never even knew of the difference until check in. Long story short always call the hotel in advance to make sure the price that you are getting is best price. I've had issues twice with the hotel actually having better deals than any of the hotel booking apps. Just call first with numbers wrote down. I won't be using Priceline again. Customer service was no help at all.

I would not use this company if I were you. I personally will never use this company ever again. They're rude, not helpful, infuriating, and genuinely don't care. They won't let you talk to anyone and if you do and they often just end the conservation if you ask them to help. They just seem awful. Please do not use this company for your own sanity. VERY BAD.