Priceline Reviews

On January 19 2020, my friend and I booked a combo package to Jamaica for 4 days through Priceline. At the Riu Palace Hotel. We booked a double bed. When we get there the manager tells us we only booked a single bed. Why would we do that? Even after showing him the confirmation from Priceline he refused to acknowledge this. We then called Priceline (from Jamiaca) and tell them the situation. They tell us that if we want to cancel the hotel part, we would have to pay $800.

I was researching flights when I received a pop-up that my flights were confirmed. I was only researching with no intention to book at that time. I tried using Priceline's virtual chat and received no help from Zenaida - who may or may not have been real. Before and after the virtual chat, I tried every customer service number I could find. During multiple calls, I kept repeating "agent" and "representative" and "customer service". I repeatedly received "Sorry, Please repeat." I wanted to make sure if the flights were booked that I could cancel them in their 24 hour time frame which expires tomorrow. I will never use Priceline again to search and I will definitely not use Priceline to book. There are too many other options to suffer through this frustration again.

Priceline hang up on me many times. Then to top it off they put in their notes that I was told to buy a new ticket. United fixed my ticket. No hassle. It DELTA said Priceline could help. But they were rude and hang up on me more than once. Then find out they lied on paper. Blamed me a customer. Beware shared with others. They had same promblem. I ended up having to buy new ticket to get home.

We booked a hotel with Priceline in Fort Lauderdale at America's best for $180. The room was terrible. We called Priceline and they basically told us, "Oh well we seen on the reviews of the same hotel that they got the room for $80". I will never go through Priceline again. They were rude and terrible. They don't look at their site apparently. Don't ever go to that hotel and I just went on there to write a review and Priceline charging $200. The room is unlivable. It is ridiculous. I will never use them again. It has bad odor. The cable is actually duct taped into the wall. There's two towels for two people one washcloth. You have to ask for shampoo. Crack sealing smells like paint. It's ridiculous and all the way up the stairs and when you go in to check check-in all you smell is **.

Our car broke down on our way to a hotel reservation made through Priceline. We were told by the dealership that the part would not be in until the next day. We asked Priceline if we could change the reservation to the following night. Priceline, although sympathizing with our plight, would not grant us the request. We even called the hotel to see if they would help us out, but they said it had to be Priceline’s decision. Needless to say, we lost our prepaid reservation. This is not the first time we have been duped by them, so my advice to anyone would be to use this website at your own risk.

I booked a hotel room with Priceline. Deal for $84. I would get one of three hotels named. The hotel was nice, nothing extra special. After continuing on my travels, I checked my Visa account. There was an unaccounted for $34+ charge. I called to find out what this was. It was handled very quickly and an email sent with explanation, however I was aghast that Priceline and the hotel - not sure where the charge came from - was almost 50% of the hotel room! I will never use Priceline again. This was my first time using them but I have used other companies and never had this exorbitant fee charged before!

Priceline offers an express deal that is more like a game of Russian roulette. So my wife and I tried it out not knowing about the hotels beforehand. We trusted that Priceline vetted its hotels when you are entering the parameters of what you're looking for and include that you have 3 small children under the age of 5. Anyway we stated that we’d like a 3 star hotel in Phoenix to crash for the evening and the hotel Priceline selected after we committed to purchasing the deal was the Ramada south Tempe. At first glance I was satisfied however once I looked at the reviews and nearby businesses I wondered what I subjected my family to. The Ramada parking lot is shared by a strip club and a ** dispensary and located right next to the freeway.

September 2019 bought Priceline tickets for 3 family members, express deal with Delta Airlines Carry-on and seat selection included. After purchasing tickets, I requested assistance with Priceline on how to select my seats. Priceline refer that I contact Delta, Delta would not honor seat selections, Priceline said go ahead purchase seats which cost 25 dollars per person, per flights until final designation and said they would repay me for the purchase, Priceline asked that I send them the receipts in pdf form and call to ensure they got the e-mail.

I am a frequent traveler. I often book with secondary sites to get the best deal possible. I have rented hotel rooms from Expedia, Hotels.com, Hotwire, Booking.com and others alike. I have never had an experience like this. I am traveling to Atlanta next month. We have to be at the airport at 5:30 in the AM. I was looking for a hotel in Atlanta. That is what I put in my search bar. I went to the pricebreaker page, and it was a hotel for $59. I was excited to see such a cheap rate. I had already looked other places and this was the cheapest I had found.

There was a problem in my building regarding heat and hot water. My son and I stayed at the Extended Stay in Edison, NJ. By accident, I believe that I had extended my hotel room in Edison when in fact it was the Woodbridge Extended Stay. Upon realizing my mistake I called and spoke to the manager Lorenzo who told me that he understood and that he would refund my money. He lied. Extended Stay AND Priceline kept $655.00 of my money even though they conceded that I booked in error. As a single mother I would never use Priceline or stay at an Extended Stay hotel ever again. I now do Airbnb where if I make a mistake, no one robs me of my money. No incidentals or anyone holding your credit card hostage. I also use Turo to rent cars. Much better prices and results.

I reached out several times as to where my hotel reservation is and customer service representative doesn’t seem to care about my issues. They kept telling me they will get back in which they don’t get back. Horrible customer service.

I recently booked a 3-day hotel using Priceline, which was the first and will be the last experience using this company. I researched prices via Expedia, Trivago, Booking.com, and Priceline all at the same time and found all the prices comparable around the $660- $680 price point. For Expedia, Booking.com, and Trivago it clearly stated beside the price either 'CAD' or 'C' - however on Priceline it just showed the final price without indication of currency beside the price before confirming. Because all the prices were around the same price point, and when you go through Trivago showing "C $150" (CANADIAN CURRENCY) and click the Priceline option which just showed in Canadian dollars, I would expect to be paying Canadian dollars, however the Priceline website changes to USD and is only displayed in the top right corner of the website, not beside the price which is still reflected at $150 - matching what Trivago just advertised in Canadian currency.

Priceline has the review that they have in general for a reason. I am not quite sure where they think they are getting their deals from, but their deals? Are not deals in any way, shape or form. This is the second and last time Priceline has screwed me over. I booked a hotel via Priceline for St Petersburg Florida, actually to be more specific Bay Pines Florida, I was supposed to have a suite, I was supposed to have a king size bed, I was supposed to have a hot tub, i was supposed to have a kitchenette, I was supposed to have a safe!! Yet,... I have two double beds, no hot tub, no kitchenette, no safe, and absolutely nothing that I paid for. Oh you better believe that I talked to Holiday Inn Express downstairs and let them know, and they said, "I'm sorry sir, there's nothing we can do about it. This is the best available that Priceline sent us." Really!!!? No! Not cool! I paid for a better room and they give me crap? Never ever again.

I was trying to book a flight on Priceline.com. After taking me through the entire process, I get the message that my flight is already sold out. "Click here to select a different flight." I tried 3 different flights and they were all "sold out". Priceline still charged over $900 to my card for each of the unavailable flights, which maxed it out. Then customer service tells me I'll just have to wait 5 to 7 business days. Meanwhile, I still don't have a flight and no way to purchase one from another company. Stealing $3,000 from a customer, regardless of the time frame, is unacceptable.

I need a receipt from my hotel stay. I tried for 3 hrs to talk to a human. All I get is a recording asking for my phone number or booking number. It says they don't recognize them. Totally pissed off. Will never recommend them or use them ever again.

I cancelled my flight within 12 hours of booking through the automated computer voice (you know the one). It said I was getting "zero" refund. I tried calling 8 times, used the online chat (also computer-generated) and I emailed - all to no avail. Livid! When I booked the fine print said there was a 24 hour, full refund, cancellation policy. This is the second time I've used them and second problem I've had. Would NEVER recommend them nor will I use them again.

I made a reservation for a hotel in Naples for 4 days but decided I couldn't go because of a family obligation, so I quickly called to cancel the next day. They told me I couldn't cancel or change this reservation or I would lose my money. When I ordered on the website it clearly stated free cancellation and kids stay free. After I canceled I tried to get the money back through my bank and told them about their free cancellation ad on their website. They lied to my bank and quickly removed the free cancellation ad. I lost $370.40 because I booked with Priceline. I've book with Agoda and Hotel.com in the pass and never have I received such injustice. Priceline is a crooked company.

I bid on a 4 star rated hotel and received a 3-star rated hotel. I called them saying that I wasn't going to pay the price of a 4-star hotel for only a 3-star hotel and that's not what they agreed to provide me with when I made my purchase. They tried to claim that the hotel was 4 stars but I checked 3 major travel websites and they all show that it was a 3 star rated hotel. Also, my bid per night was more expensive than what they were selling the normal rate per night if I didn't do the name my price option.

Very confusing, we did not get all information until accommodation had been booked and paid for. When we booked room was advertised for $114/night and as soon as booking confirmed same room advertised for $69/night. When we looked at cancelling our reservation your policy, and I quote "Äny cancellation received within 1 day prior to the arrival date will incur the first night's charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night's charge (Hotel policy). Please note that, as your reservation is paid directly to the hotel, any questions about applicable cancellation charges should be directed to the hotel itself."

They were able to cancel and refund the hotel portion of trip, but would not cancel the flight portion. They also lied to my bank and told them I took the flights on this trip. There was never any flights taken. They purposely make it difficult to cancel a trip despite having insurance. These people are scammers. Their customer service email doesn't even work. A bogus company.

Be careful when booking a package, they will change your dates on part of your package, blame you and want to charge you twice as much to fix it but they won’t cancel the entire reservation. Buyer beware! They will in no way help the customer. Don’t waste your time or energy! #pricelinesucks

I booked a room for 3 days, I wasn’t able to make it. Called the hotel they told me to call Priceline. Called them and they told me I would get a refund for 2 of the nights. However I had to wait until the next day. So I called Priceline today and they told me I am not getting a refund and I can’t stay at the hotel. This is outright theft. I spent 15 grand through Priceline in the last two years. All for $200 bucks. I will never ever book through them again. I understand it says non refundable however the person at Priceline lied to me.

Priceline dangles 2 hotels of 3 that you want, then always, always books the worst hotel at over 40% more than you can book that hotel for if you booked directly, let alone any better price you can find for that hotel. DON'T take their misleading and rip off offer. You will for sure get the worst hotel at an extraordinary high price!

Ok so I purchased flight insurance first of all. 4 days after I booked my flight I received a email informing me that my flights had changed... ok they moved my flights so I had a 18 hour layover in a airport somewhere in France... at night! I called to Priceline to just cancel and they said no, I will have to live with the change or buy a new 1200.00 dollar ticket. My flight insurance was not eligible was the reason. Won't be using them again.

Sadly, and unexpectedly my wife's mother took very ill recently. We tried to change our tickets from one location to the place where she is hospitalized. Priceline refused to help us out in any meaningful way. The best they offered was a $200 per ticket cancellation fee, so $800, on a $1,300 trip.

I've had better luck with Priceline in the past but this time it was very poor. We rented a car over 1 week. When we arrived in Georgia from the airport AVR did not have our 7 passenger van rather they were giving us a 12 passenger van. They wanted to give this van for the same price. This 12 passenger van is a gas guzzler. We ended up canceling and renting from another company and paid 3 times the cost but had an energy efficient and size appropriate vehicle... Neither Priceline nor AVR was helpful in getting us what we rented. Poor customer service.

This morning I booked a car reservation for this weekend on Priceline. When I immediately went to the car rental site to check it out I realized I did not like the airport pick-up location (a shuttle at baggage claim), so I tried to cancel. Was told I could only cancel with Priceline, and they gave me a phone #. All this took quite a bit of time on the phone, online, etc. of course. When I talked to Priceline I was told there were no refunds at all on "this type" of car rental. I asked them "what type is that" and didn't receive an answer. I am asking my credit card to dispute the charge, because I can't believe that a company that in no way delivered what I needed can just refuse a refund.

I recently had a terrible fall in London wherein I broke my thumb & injured the left side of my body. It was a bad fall. I am still walking with a limp. After I fell, I needed to come home a week earlier than planned. I wanted to come home a week earlier only because I fell and hurt myself. After spending hours on the phone with Priceline & its travel insurance company (I purchased Priceline's travel insurance before I flew to London), Priceline wanted $1000 to change my flight to fly home a week earlier! WTF???? I finally purchased a one-way ticket home--from London to LA--from Norwegian Airlines for only $400. Priceline failed me. Its travel insurance company failed me. I am very bitter about how Priceline treated me in what I considered an emergency situation! $1000 to fly from London to LA??? Give me a break!! Buyer beware!!

I had prepaid a three-week car rental from Sofia Airport, Bulgaria from January 1, 2020. Due to the delay of the flight from Detroit to Amsterdam, I missed the connection to Sofia. I was diverted from KLM for another flight through Athens, Greece to Sofia. This flight was also late and I missed the connection to Sofia. I was staying at a hotel to the next morning when there was a flight. To my surprise, the Alamo office at Sofia Airport told me that my reservation had been canceled. They had no other car to offer, and I paid three times more expensive to rent a car from another company. Priceline refused to give me back the money either.

Priceline sucks. They are criminals. They promise you a good rate, take your money and never make your reservation. They are impossible to reach by phone so I filed a claim against them with my bank. They are rude and dishonest. They are criminals and cyber thieves.

All I wanted was to book a vacation package. Every time I tried to book the package something change and I received a message that it could not book it. That would have been fine and I would have gone somewhere else to book the vacation (flight, hotel, and car). The problem was that my credit card alerted me that I was charged for a car rental that would have been five months away and part of the vacation package. After the phone tree and being transferred several times to different people. No one could help. They claimed the reservation did not go through. After all that I contacted the car rental company directly and they could not cancel the reservation since it was made through Priceline. Not picking up the car in five months since the vacation package was not booked and disputing charges with the credit card. Do not use this website. Save yourself some time and headaches.

I landed in Costa Rica 9 hours late due to weather and mechanical delays and needed to book a nearby hotel for the night. I used my Priceline app because it’s a brand I know and had trusted and found a nice looking place 3.9 miles away. We book it and hit navigate only to find that it’s actually 59 minutes away, not ideal since it’s 11:15 pm and I’ve never driven in Costa Rica before but out of options we make the drive. When we arrived to the hotel which is in the middle of nowhere and at least 30 minutes from anything they are not open! Luckily we tracked someone down and were able to get checked in and in our room eventually but it was a bad end to a 20 hour travel day.

I booked an Express Deal through Priceline. When my credit card statement came, we had been charged by the hotel for breakfast and parking. The Priceline advertisement stated that breakfast was included in the deal, and said nothing about the hotel charging for parking. Customer service removed the charge for breakfast, but not the charge for parking. Basically, you can't trust the prices advertised on Priceline.

Working off a large smartphone I set up a hotel reservation for that night, found what I liked, double checked it, paid, and when I received the confirmation with the reservation information they had booked me for the 24th instead of that day (The 18th) and for the same name brand of the hotel I set the reservation for but not the same hotel. I am completely different town. I immediately contacted them and they stated there was nothing they could do. Completely 100% not refundable. To add insult to injury they took their money as fast as they could, days before the reservation they incorrectly set up was even supposed to occur. Avoid this scammer website at all costs. I should've stuck with Trivago. I've never had a problem with them. Lesson learned.

We reserved a 2 queen suite w/ sofa bed hotel room for 2 adults and 4 children, no smoking. We arrived to the "hotel" a day early and found that all the rooms are accessible from outside only and you can stand right outside your door and smoke. The smell penetrates the surrounding rooms. The pictures of the rooms and hotel were deceptive. I contacted Priceline about the discrepancy in the details of the room, location, motel, vs hotel and the non smoking property. They refused to cancel our reservation, the rep was rude, was answering my questions with questions or stipulations and technicalities. They refused to cancel our reservation even though the room was nothing like what we had reserved.

Very very disappointed with customer service!! Booked a room out of Edmonton, Alberta for my daughter's flight out and tried to book a room for her return 8 days later. Tried to add a room for return flight, did not get confirmation that the room was booked. Two days later received an email from Priceline that I was so close to booking it. Would I like to continue?? YES!! Assuming it was not booked, I booked again, as requested. Then I get an email two days before arrival that I have 2 rooms booked and paid for. Priceline customer service and customer service manager were 0 help! ZERO. Paid for two rooms for one person. Thanks Priceline. HAD been using you for years! NOT now! Customer service was the worst!!! Unbelievable in this time of transparency!!!

Rented a car on from Dollar on Priceline. (The pickup and drop off was Las Vegas.) When I got the confirmation there was a link for Counter Information. That link lead to a page that said the counter was off-site and there was no shuttle service. For Dollar's part, who does not provide shuttle service to their lot this day in age? Shame on them. But for Priceline, this fact was not divulged until I had made a payment and then received the confirmation. Too late to take into account before booking.

I will never use Priceline again. The website says "free second driver" but the contract with Hertz which they sent me says "add second driver for a fee". Plus, while what Priceline sent me says it is cancellable, there is no button to cancel it. You have to phone Priceline. Priceline says it is not cancellable. The front line and supervisor were really unhelpful.

I booked a hotel at a $140 rate. Immediately after reserving the room, Priceline changed the same room / hotel rate to $108. The kicker is, this new rate was specifically for me, not the public. It said I was a Loyal Customer and VIP. I called and asked a rep about this as I couldn't find any reason why or why I didn't see this cheaper rate to begin with (I was logged into my account the entire time), but the rep could not even tell me why or what happen.

I'd give them no stars if I could! Priceline is the worst online travel agency! Their customer service reps are incompetent and useless! I had to cancel my flight and hotel (due to a change in my travel dates), I literally canceled the itinerary 8 hours after booking (which was within the 24-hour refundable window) and 14 days later I am still fighting for them to issue a refund! Their credit card "hold" turned into a full authorized and after speaking with 10 different reps, Priceline claims they've issued a refund but it's my bank that won't return the funds.

Pricelines 3.5* hotel was hotel from hell. They sold Boca Plaza Hotel as a 3.5 star. Experience includes: large gap between door and floor, metal door key almost not working, toilet constantly clogged (we had to use plunger after every use), squeaky beds, smoke coming though doors between rooms, staff pretending not to know what is going on,... a true hotel from hell.

We had prebooked and paid for a rental car through Priceline, using one of their links from Europcar. We were to pick up the car in Salzburg Austria. Our flight was delayed, we arrived Salzburg at 7:15 pm. The website for this location clearly advertises open until 11 pm. When we arrived at the rental desk, it was locked up tight. A rep. from a nearby rental company said it closed at 7. We had just had a 33 hour flight with delays, we were so done. To find no access to our car was horrible.

Am a senior citizen trying to get to a funeral of a loved one. Went to car rental counter to pick up car and the line was out the door...approximately a 2 hour wait. Was physically unable to wait in a line that long neither had the time as I was trying to get to a funeral. Customer service had no compassion and refused to cancel and refund reservation although I called them immediately. Terrible customer service.

Recently, for at least the second or third time, I had a very horrible experience with Priceline's Airline Customer Service department. The situation: Last year, I purchased round-trip tickets for my girlfriend and I from Chicago to Jackson, Mississippi. Then, right before Thanksgiving 2019, I was entered into the hospital because of severe stomach pain. Consequently, I canceled my tickets and requested the ability to reschedule the round-trip tickets for a later day & date in 2020.

I loved booking hotels through Priceline and I used them religiously for almost 20 years. I loved it so much I would even book trips for friends and family, because they knew I would get the best deal for them and I loved getting those deals. After two times of having issues with Priceline, I am done. They do not care that I have been a loyal customer as long as I have. They do not care at all. The first time I tried to book a hotel and received the message that it did not go through and I would have to try again. I did not get an email confirmation or anything. I waited 10 minutes and tried again...for the exact same hotel...on the exact same date. It went through. I ended up getting two confirmation emails after several minutes indicating the first booking actually went through.

My wife purchased airline ticket prior to getting pregnant. The doctors and I didn't think it was a good idea to travel to a third world country six months pregnant. Plus due to all the tests I needed done pre due date. I contacted Priceline 5 weeks before my flight. Sent the doctors note to priceline.com. Called them and they told me I would receive a callback 24 hours later. They contacted me 9 days later with me calling the last 4 days saying they would call me back within an hour later. Long story short they denied a refund which is funny when Korean Air which is the airline I booked thru priceline.com that I'm flying with will refund you as long as you contact them a week prior of your trip.

My wife purchased airline ticket prior to getting pregnant. The doctors and I didn't think it was a good idea to travel to a third world country six months pregnant. Plus due to all the tests I needed done pre due date. I contacted Priceline 5 weeks before my flight. Sent the doctors note to priceline.com. Called them and they told me I would receive a callback 24 hours later. They contacted me 9 days later with me calling the last 4 days saying they would call me back within an hour later. Long story short they denied a refund which is funny when Korean Air which is the airline I booked thru priceline.com that I'm flying with will refund you as long as you contact them a week prior of your trip.

Priceline is a great site for hotel booking. BUT when you have a problem with a reservation ... FORGET IT!!! They will not help you. They give you all the excuses in the world to keep their money, and prove to you that it’s your fault. Things happen with reservations. I called them 2 literally two minutes after receiving my confirmation. They did absolutely nothing to help me, nor fix my problem. I use Priceline on a monthly basis, actually very often. I’m so disappointed they did NOTHING to fix my problem. Again, great for booking but once you have a problem your problems won’t be fixed. Affordable hotels, yet no solution to your problems. So disappointed. Too good to be true!

I have never used Priceline before I rented a car for a trip to Kona, HI. The price quoted was 1,805.97 arrival at Kona International, when we arrived at Enterprise rental counter I was quoted a price of 2,207.97 ... "because Priceline booked the auto rental at an off-site location not the airport location." Priceline knew the flight # arrival time. They in my opinion booked the rental co. off-site because it was a lower price... I attempted to speak w/ Priceline. They would not offer to help deferred to Enterprise. Who is willing to help w/ the price difference. I will never use Priceline again. Will book directly w/ auto rental company in the future.

I had been using Priceline for a couple years with great success. However, when I recently went to use it, the nightly rate of hotels would change at checkout from the selected price. This is the price before taxes and fees. When I contacted customer support, the informed me that the nightly rate that displays at the final check out is the rate and not the displayed rate on their site. This is very misleading and if you're not paying attention, can easily think you're getting a room at one rate and then charges a different one.

Paid an extremely high price for a 6 night stay at Sleep Inn. I paid Priceline $193 per night (Non-Refundable) in North Scottsdale for April 2 through April 8 2020. All other sites have the same room for anywhere from $142 to $172. I called Priceline about 30 Hours after the transaction and they said they couldn't help because they had a time limit of 26 hours for any changes. Highest price with no help with reducing rate. Buyer Beware!!!

Priceline the is the worst in term of booking a flight. I one do not to be in trouble, don't use Priceline. I booked a round flight for an elder woman (84 years all). In the first flight, they change the schedule where that woman had to spent a night in the airport. For the return flight, they called me to cancel the flight or I had to accept another overnight wait again. After lot of discussions they accepted to give an acceptable flight. A few days later, they called again to propose the same unacceptable flight or refund less that 1/4 of the money that I paid. I We have had more than 10 calls, wasting time until I contact Air Canada directly to solve the problem. If you don't want to be in trouble, don't use Priceline. Go to Expedia, Cheapoair or Onetravel

Dishonest with their "best price guarantee." Do not book, especially for non-refundable prices. I paid $573.78 USD in total for my booking. With the conversion of USD to CAD, my total amounted to $750 CAD. I searched again and within 5 minutes, found a lower price WITHIN their website. I took a screenshot which showed the price of the same room and same day costing less at about $687 CAD. Although it is not a huge difference between the two, it is the principle that they should honor their own system of policies. I also see on this website another consumer complaining about the same thing and yet the stars of rating is at a 5! I HIGHLY DOUBT this consumer would have posted a 5-star review. Priceline likely just paid to erase their 1-star reviews.

Update on 04/28/2020: We make a purchase on 08/01/2020 in the Priceline website through express deals that promised us rooms in a 3-star hotel with double beds and equivalent to our searches on the website and we concluded the purchase believing these promises that left us very frustrated when we arrived at this hotel and started the check-in process at dawn on the 14th of January.

I went to book a hotel listed as "Free cancellation". I had a weird feeling after booking since I didn't see this listed again so I did the online chat to ask when I would have to cancel by in order to have a free cancellation. The informed me that I would be charged the amount in full anyway for cancelling even though I literally made the reservation SECONDS before. So then I called thinking a supervisor could help me.... NOPE! Told me the same thing. They claimed under the room type it said Non-refundable which I didn't see. I take responsibility for not being more careful but I also blame them for not saying "free cancellation for some room types" instead of plain "free cancellation".

I was on a hotel's website and I put in the dates I needed and the info came up and asked if I wanted to book and I clicked yes. Put all my info in and received an email confirming my reservation. Then at the bottom of the email seen it said paid in full! I was under the impression that the credit card is only to hold the room. I immediately called Priceline and was told I can cancel but it would cost me $160.48 which it what the room cost. They would not help me one bit, do yourself a favor, do not use this company. He told me it was in the contract. I read before I hit place order, umm nothing came up, bunch of thieves!

I've been using Priceline for over 20+ years and I know for a fact that the quality of service provided has gone way downhill. I've had many problems with Priceline purchases in the last 2 years: Express Hotels going through without clicking a buy button. I may be at a brink of purchasing but never purchased. I don't even know I purchased until an email is received saying that I purchased. Customer service cannot and will not help. My most recent issue was just last weekend. I bought a 2 queen + sofa bed. Went to the hotel and they said it doesn't exist. I call Priceline and was on the phone arguing with them to help. they offer relocation, cancellation but I mention that I have 2 adults, 2 kids. Priceline guarantees 2 adults and that's it even if hotel allows children. Who books 2 queens and a sofabed for 2 adults?? Because of this, they would not offer relocation or cancellation.

We cancelled our reservation within the allowed time frame and never received a refund. When we called to ask about the status of the refund the Priceline rep told us we would need to start a dispute with our bank. Once we started the dispute Priceline fought us on it and won with a bunch of legal jargon. Now we are back to paying for the room. DON'T EVER USE PRICELINE. We travel a lot and this was the one and only time we will ever use them!

After getting bed bug bites, no AC in the room, smell so horrible in the hotel, and the hotel not giving me a new room....I called Priceline for a refund. They couldn’t get the hotel to answer, so escalated it. She called me today to tell me she was sorry but there would be no refund. After asking to speak to someone else, she said there was no one else and HUNG UP on me! This whole experience was horrible and I’ll never use Priceline again.

I ordered a car through Priceline for a Christmas trip to England, there happens to be a 7 hour time difference, and the company cancelled my reservation and refused to get in touch with Priceline, So I was stranded in a foreign country without a car. In the information given to me from Priceline the car could not be cancelled but was. Priceline inform me it is nonrefundable even though that is not printed on my documents. After spending 4 times the money budgeted Priceline informs me it is not their problem. Does anyone want to deal with thieves? I know I don't.

I booked an international flight with 24 hour free cancellation/non-refundable tickets. At the time of purchase the flight included one carry-on and one-checked bag per ticket. After my purchase this disappeared as well as my requested seat assignments. I got the seat assignments taken care of through the airline but was unaware the luggage changed until after the 24 hour period. Priceline would not correct this and denied the option. Stuck with an additional $460+ bill to get luggage added through the airline. I will never book through Priceline.com again.

I booked a rental car in Orlando with Routes through Priceline. I took an Uber to get there. Upon arrival, Routes informed me they canceled my booking. Priceline asked me to find another rental car agency. No other rentals were available in the area. I had to Uber home with no rental car to show for the trip. I asked Priceline to refund my Uber drive ($60). They refused.

Recently booked an express deal hotel through Priceline. I was guaranteed a 3.5 star hotel, and once booked I was given a 3 star hotel with a 2.9/10 rating. I contacted Priceline to correct their error, and to my dissatisfaction they basically told me too bad and that it’s my responsibility to contact the hotel direct. No, I booked through Priceline therefore it is Priceline’s responsibly to fix their own mistakes. Priceline only cares about your money. They don’t care at all about customer satisfaction. I will never book through Priceline again.

Searched Priceline for a room (4) adults in May. We're a special needs family so we try to plan ahead. You can't gamble. Our searched recommended Priceline's "Price Breaker." Here are (3) hotels and you'll get one of the three for "$." There were two options that looked extremely good, but one of them was more "higher end" and we're traveling with kids so we opted for the hotel that we thought fit us more for this travel excursion. My red flag was that one asked if we wanted a single or double bed, however the other did not. It made me a little skeptical but I double checked my search,

Booked our week long getaway with Priceline. Paid for our carry-on luggage and checked bag on their site. Then had to pay again at the airport. We flew on the oldest plane at the airport. Got to our destination. Waited over an hour for our luggage. Then the car we rented through Priceline said they didn't have car to rent. Found this out after waiting for a shuttle over an hour. Had to pay almost double from another rental company. Should have booked directly from a regular airline in the first place. Learned my lesson.

During Christmas holiday period (2019-20) I booked a rental car for period Dec 26 to Jan 1st through Priceline (Trip no: **) from Tampa, FL airport. Upon arrival to car rental counter in Tampa airport for pickup, they told me the car was actually booked by Priceline from Denver airport. I called Priceline to resolve the case, but they did nothing and just cancelled the reservation. Priceline said their system shows correct information, that it is from Tampa - so it is not their fault, whereas the rental company said it is not their fault either as Priceline sent a wrong information. And I was caught in the middle with my family for almost couple of hours.

I tried to book a flight. After putting in all the information, they say the flight is not available, I go back to the site, and it's still available. I try to book again, it says it's not available. After several attempts, the price goes up. I call customer service, I'm told they don't book flights, only online. I waited a few days, and the exact thing happened again. I give up.

Whilst booking a car in the US, I completed all the required information and then clicked to add the additional accident cover. When the transaction went through, I noticed this had not been included. The email confirmation had a link to add on, thinking I had missed including it. I will cut the long, arduous journey of phone calls and circles and get to the point - NON US citizens cannot buy this through Priceline (why they offered it in three different places with no trigger once I put my nationality in, only sweet Jesus knows). All is not lost though as I can get it directly with the car company - for $33 per day. A whopping 300% more than the actual rental. But of course this was all in the Terms and Conditions. Right. Of course, furious is not the word.

So I purchased a room from the Baymount in Medicine Hat Alberta over a week ago. I picked a room. They only have 1 of for a rate or 47$ more than the other room they offer. The listing has 6 pictures 2 that are of a private entrance. I didn't believe it so I called the hotel and asked if that's true and they informed me that yes it is and it's the only 1 like that. So I went ahead with a pre paid reservation. So now it's the day I'm checking in and that room has been booked since November (it's Jan1) so they can give me a king room that would have cost me less 20$ less a night. I call Priceline and if I want a refund and cancell I lose everything cuz it's non refundable. Oh and they're sorry but there is nothing they can do. Total bull!

They messed up by giving a false information regarding car rental, they don’t have any service recovery policy, didn't offer any solution, didn’t respond to complaint, didn’t want to admit mistakes, don’t care about the customer, they hung up the phone because they don’t want to listen, the worse customer care I ever speak with.

My last two books with Priceline have been horrible, Last time I shrugged it off as a bad experience as the front desk clerk seemed to be confused about our reservation. Now this time will make me stop using priceline because their app allowed me go select pet friendly hotels and I booked one within the filtered list only to find out was not pet friendly. I talked to the customer service rep and they offered no solution. I even asked, "What am I suppose to do with my dog now?" Their response was, "We can't make a hotel allow pets against their policy." Offered no refund or to switch me over to a pet friendly hotel. I screenshot our whole conversation just in case it is needed. Apparently they don't care about long standing customers or people with pets.

I booked a hotel with them. They gave me the wrong check in dates and did not want to issue a refund. They didn't even send me a receipt with the appropriate dates. I called them about the issue and they said there was nothing they could do. Totally unreasonable. Never book a hotel with them.

For the last 2 days, I've been trying to purchase their express deal for a hotel. Of course, they don't tell you which hotel you'll get. But when you go to pay, the site then tells you, "you just missed the deal." Then you run another search and lo and behold, the same deal appears. THEY ARE FRAUDULENTLY MARKETING FAKE RATES IN ATTEMPT TO UPSELL visitors to their website.

My experience with Priceline was terrible. I cancelled a trip within the indicated 24 hour cancellation window. Instead of truly cancelling the trip, Priceline continued to hold my funds and allow me to be charged through my payment method. I contacted their customer service department several times and was given the run-around. They insist that they have canceled a transaction but actually do not, therefore still trying to reap payment for a cancelled trip. I will never use them again, and I would advise anyone to not use them for travel. Rip Off.

I used to be a long term Priceline customer. I was using priceline.com for searching hotels and flights. But my recent trip to Orlando has proved that priceline has gone way downhill and no longer can serve their customer. I booked a hotel in Miami via priceline before the trip, but when I got there at night, there was no booking at the hotel! So I have to call Priceline customer service and they gave 2 options, get an refund plus 20% of first day hotel fee as compensation which is nothing, but the problem is I need a place to stay. So I ask for relocation. After long waiting on the phone, they gave me a different hotel, but I need to pay some of the fees, such as breakfast, then get an reimbursement later from Priceline.

They advertise for 48 and when you click it jumps to 70 per night. It is also not refundable. I have tried to call. Didn't get anywhere. STAY AWAY!!! They are SCAMMERS!!!! If I could I would give - 5 stars.

I use Priceline for the first time the other day thinking that it was going to be a really good site. I come to find out I was horribly wrong. Priceline is a scam like most sites. They use a credit card to hold the room and then you pay upon upon arrival whether they using that card or cash or whatever. Unbeknownst to me Priceline went and charging my credit card more than what they should of and when the hotel and I tried to let them know that this was false advertising they weren't supposed to do with it got an attitude with me and proceeded to tell me they were not going to reimburse me the difference so I have to go through my bank to do to dispute the hotel. Also told me that Priceline is one of the worst sites to go through next to Trivago. Stay away from Priceline and tell everybody that you know to stay away from Priceline and save yourself the aggravation and the headache that I went through.

I came to check in the hotel and the clerk said that the payment through Priceline was declined. I called Priceline, they said that they will fix it but I've been waiting at the front desk for 3+ hours waiting for them to fix the issue. I highly recommend not to use priceline. They will cause a lot of headaches and impatience.

Priceline let book a ticket about a month out. Confirmed my first class seats with conf numbers then changed it sometime before the flight. Did not text me just sent email not highlighting the change. Upon flying I was told me LAX to BWI seats were changed. With no refund. I have proof via my profile and the put me on hold and never remedied the situation.

Purchased flight for Christmas eve. Was not allowed to board first connection. Given the runaround and told to wait which turned into 12 hours on Christmas day without compensation. Finally sent home. Called Priceline for refund and was shrugged off and assured I would be called back. Tried FB Messenger with worse result.

I booked a car rental with Priceline from a rental place 40 miles away. They took the money from my card for the insurance, the rental would be paid upon return. We drove an hour to get the car, the rental place said they had no cars available. No one in town did. Priceline booked my rental without confirming availability with their partners. Customer service refused to do anything to compensate me, and if I am fortunate, I will get my insurance money back. DO NOT USE PRICELINE.

We woke up the day of our holiday hotel reservation at a large Galveston hotel, with a sore throat and flu/cold symptoms. My 13 y/o son did not feel great yesterday, but we hoped it was just allergies; then I got it today, fever and all! I called Priceline to see if we could just change the dates because we did not want to go to the hotel sick, exposing others to the flu plus not feeling well enough to attend all of the hotel's holiday displays and activities. I called Priceline who told me they could not change the dates but if the hotel "allowed" it they could cancel and refund.

I went onto the Priceline Canada website. All looked fine as I booked. When I checked my credit card I had been charged in US funds. Priceline refused to refund my purchase. Does a Priceline Canada even exist? I’m doubting it. Beware.

I booked a reservation that was nonrefundable. I was told that the reservation dates could be changed and initiate a phone call with Priceline and Dollar rental to make that change. After my dates were changed to five days instead of the 11 days I was paying for I asked for a refund. Neither the rep from dollar nor the rep from Priceline were able to agree on who was responsible for any money being refunded. Why would I ask to have 5 days with the car for the same price as 11?

Do not use. If problem no response. Amenities advertised not available. Yet no response from Priceline. Bar suppose to be open until midnight but bartender went to dinner by 11:30. Attempting to contact Priceline. No response.

I tried booking a hotel reservation and the website put in the incorrect dates. They will not allow me to change it and will charge me $83. If I cancel. I have Tried to make changes to this reservation but it will not allow me to. I have made phone calls to no avail. I have waited for over 20 minutes to chat online to no avail. This company cannot be trusted and takes your money if you try to cancel. I am very disappointed in Priceline.com.

Booked a hotel through Priceline. Their nonrefundable booking regulations are shifty. The hotel in question has multiple signs posted stating there are issues with rodents. When talking to Priceline in trying to either get refunded or a credit they refuse to listen. A completely unsanitary condition, with which we could not foresee should not be held against the purchaser.

We booked two rooms for NYC through Priceline and were told that the rooms would accommodate 2 adults each. These rooms only contain queen beds and force those adults to sleep together. When I contacted the hotel they said I needed to contact Priceline. When I contacted Priceline they said they would put in a request but cannot guarantee anything and there could be fees tacked on. These fees would be assessed to my card and they cannot tell us what they will be ahead of time. Priceline is a racquet. Avoid at all costs.

Priceline.com does not stand behind their customers. No rental car and no Priceline refund. What a scam. Do not use prepaid services as this company is in cahoots with rental companies such as FOX Rent A Car.

DO NOT ever use Priceline for any car rentals! We have had a HORRIBLE experience with our car rental. Our flight is showing arrival after the time the car rental location closes and due to the internal agreement Priceline makes with car rental companies, the car rental company cannot not make any adjustments on our rental agreement. I have spent over an hour on the phone, on Christmas Day, trying to get info about my car rental and Priceline keeps telling me to talk to the car rental company and the car rental company keeps telling me to talk to Priceline. This is the worst company ever!!!!

In November I accidentally booked a room that I needed that very night for a night in December. The hotel I had tried to book at did not have a reservation so I went to another service and got a room for that night in November. I checked the Priceline site that night and there were no reservations showing on my account. I assumed the reservation had not been made. Now I am being charged for the room and they will not let me cancel. I explained to them I had made an error and the Priceline site showed no reservation so I didn’t have anything to cancel. In spite of this fact, they will not cancel. Please be careful if you use this service..

They do not provide option to cancel the booking and refund. They also charge 100% in advance even they are just a middleman (broker). Usually the brokers ask for a 10% advance only and the rest in rental office. Also, except priceline.com, all brokers do the refund in case customer cancel the booking. Moreover, priceline.com doesn’t provide “best price guaranteed“ or “match any price” as others.

I just got cheated on Priceline today. I got a good rate on the internet, but it has a call to action to contact them at a phone number in order to get special discount. And after giving her all my details, she said the price has changed and it's not even more expensive than the good rate I have on the internet... PRICELINE IS SCAMMY.

I booked a room through Priceline. When I arrived the tax rate was different than the hotel's tax rate. The Hotel could not rent me a room because of the mix up over $2.00 difference. The clerk was very nice. (Not the owners, the employees) I'm gonna make a bad review with them as well. The clerk somehow got me into a room. The mix up was not resolved when I left.

I booked an express getaway through Priceline without looking carefully enough. I was charged 101 in taxes and fees and 135 for the room! Ok. They are making a little money. I get to the hotel and discover it will be an additional $40 in taxes and fees from them as well. No mention of this from Priceline! Manager states it is a problem with priceline and they are supposed to have this additional fee information prominently displayed on their website. Checked with priceline, hotel has never sent such information to them. Hmmmm... When getting itemized receipts, was charged the same amount for the same thing by both. Contact Priceline to be told so many different things. It would have been impossible to keep track of without emailing the transcript of the chat to myself.

I have selected Treasure Island while booking hotel but system automatically picked me SAHARA Las Vegas. My parents staying near the Mirage and I intentionally canceled Excalibur and booked Treasure Island. When I called And spoke with agent they denied to change or cancel. Worst day and really unbelievable how they select different one without letting us know. I would recommend not to use Priceline and book hotels.

I booked a car rental yesterday on Kayak through Priceline.com and paid for it with my daughter's credit card as I don't have one. The booking was for a Thrifty Car Rental vehicle. When we went to pick up the car today they explained they can't give us the car due to the credit card being in my daughter's name and the licensed driver being me without a credit card and her without a license. Thrifty when contacted said to contact Priceline for a refund. Which I did and have had nothing but a run around from their support people after numerous calls and was last told there is a no refund policy on this booking. All I know is I paid them the money and we were not given the car. Regardless of any way to look at this, this is stealing my money. I didn't get the car today but you get to keep my money? I get they didn't rent me the car but I don't get why there is no refund.

I booked with Priceline and was not informed they would book my reservation through their partner Agoda. I was transferred electronically to Agoda and told them they omitted the free breakfast on my reservation. They asked me if I took a screenshot of the reservation before I booked the hotel and had to prove it to them! A total scam, NEVER will book with them again.

Booked paid and on arrival no record of anything. Started all over with hotel that fortunately had a room! Had to complete info and pay on site again. Following day with multiple attempts could not reach Priceline thru text, website chat and eventually cycling through the prompts trying to reach a person. They had booked me with a hotel that didn’t have the software to even know about Priceline bookings. This was a well known hotel chain.

Priceline is a horrible company and they provide awful customer service. They are SCAMMERS. DO NOT BOOK WITH THEM. Do yourself a favor. They will indicate that your charge is in your selected currency and then charge you in an alternate currency.

No hotel room. No reservation confirmation number..but my credit card was charged $245.10 that still in a hold status. No resolutions. No money back. Last communication they blamed on me saying I didn't have enough available credit on my card. Really? And why the charge is posting?? I still trying to resolve this issue with no luck. Will never use Priceline again.

Do NOT use Priceline. I Paid priceline. When I arrived to pick up my rental the “taxes and fees” that are noted in Priceline’s receipt were charged to me again by the rental company. The rental company would not budge. The receipts from Priceline and the rental company matched line item by line item- they each charged taxes from the state I rented the car from and they matched within pennies of each other. I will never use Priceline again. I also called Priceline and the rental company- they would not work together- neither would help. Both “couldn’t do anything.” I looked on the rental company’s website later and discovered- it would have been far cheaper to purchase directly from them and skip Priceline.

I would give Priceline a 0 if that was an option. They have zero customer service skills. I had to cancel (or change the day) of a car rental for 5 days.The policy did not allow it but I hoped that they will charge me for one day because of no show or at least give me some credit for my future purchases since I was not going to use the reservation anyway. I felt that I am talking to a robot who knew just one sentence: "The policy does not allow us to make changes in your reservation." I asked to talk to a supervisor thinking that on that level, a customer can get some understanding and help by a supervisor who will try (at least) to satisfy the needs of a customer.

Called to ask if we could cancel flight insurance and told we could. Called 2 days later refused to cancel! Past time limits. Never told there were any. Will not use Priceline again! Very unhappy with customer service!

Be prepared to pay A LOT in additional costs to the vendor, outside of what you pay at Priceline. The cost you pay at Priceline IS NOT 100% of your fees for your purchase. I rented a car through Priceline and when we got to the rental agency I had to pay $250 in additional fees. When I refused I was told by Priceline and the Rental car company the purchase was non-refundable under any circumstances. Very poor service.

I went on Priceline looking for a car for Florida. They post warnings that "cars are limited due to high demand." This makes me nervous so I thought I was "securing" a car to rent. I did what I would on a usual reservation and place a card to reserve. Well, it actually paid for the reservation. One week later I thought I would check online to see what the current price is at that time. It is over $200 cheaper on another website! I contact Priceline immediately. I go on the "chat" and explain the situation. I was told TOO BAD SO SAD in other words that there is nothing I can do. I cannot cancel or I lose all the money, I cannot get a price match because it is a different company. In this competitive world out there I would NEVER AGAIN pick Priceline! Scammers! I thought Priceline was all about the customer and helping them get the lowest price. Hummm….Guess not!

I was booking a flight and hotel package for 6 people. I had everything picked out and the trip came out to over $4,000. I had the money ready in my checking and was purchasing with a debit card. Ya know Priceline - money directly to you. Well it declined. So I went to call my bank, but before I did I noticed there were two charges for over $1000. SO $2000 gone out of my account and no trip booked.

** company. Booked some rental car deal and the price is more expensive than booking from the rental company website. And the deal is nonrefundable. What the **. Do not ever use their service. They should rot in hell.

All I have to say is, I will never book through Priceline again. I tried to give them the benefit of the doubt even though I read pretty bad reviews. They are as bad as they seem. I’ve been waiting a week for a refund so far. I was originally told to wait 3 days. After the 3 days, I contacted an agent through their chat who said 3-5 days. Acceptable. 4 days passed, 5 days passed, still nothing. I contacted their chat again and their agent proceeds to tell me that it might take 1-2 BILLING CYCLES. Unacceptable. People should not be charged unless they are past the cancellation time frame. The money came out of my account in .5 seconds but now I might have to wait 2 months for it to go back in?? They took over $300 out of my account and half should’ve already been refunded by now. This will be my first and last time booking through them.

I reserved (and prepaid) for a car reservation via Kayak that turned out to be through Priceline. The way Kayak is set up, it wasn't clear that it was with Priceline and there was no cancellation policy clearly posted when I booked the reservation. Unfortunately, I was unable to make the trip and Priceline will not let me cancel. I talked to 4 customer service agents all of whom used the exact same script - this company is only about money and not at all about customers. DO NOT USE THEM!!!

I booked a hotel using the Name Your Price Tool as this has worked out well for me in the past. I bid on a 2.5 star hotel... and was booked with a 2 star Super 8 Motel at the same price it is advertised for on refundable bookings. I tried to resolve my issue with customer service and they would not honor my request to upgrade my hotel. They misrepresent the star levels for their hotel listings in order to achieve maximum profits. Customer service was not helpful and kept restating that this was a non-refundable ticket. I guess I am screwed this time.... but never again.... and I plan to spread the word about Priceline. Karen

They are not honest. I booked a rental and then wanted to cancel it two weeks ahead of the time. First they wanted to see the URL where you found the better deal. Then they said that best deal was not better. When I said I wanted to cancel my book. they said you could not because of some small print check boxes. This is how they do business, I will never book anything from Priceline again.

I Recently booked a rental car through Priceline and pre-paid for my reservation. Upon returning from our trip we noticed that the rental car company had charged us again. I contact priceline to let them know what happened since they are the ones who I made the reservation through and there’s nothing they can do. So now I have to go through the rental car company which is what I should’ve done in the first place since their price was five dollars less a day! Priceline customer service is no help and they said it would take 5 to 10 business days and to resolve this issue. This is unacceptable when a reservation is booked and prepaid it should be just that. This has been a huge headache and I will never use priceline again!!!

I will never use Priceline again. Priceline need to drop their partnership with Next Car or it's gonna hurt their business. I was supposed to get a rental car from Next Car also known as Allied Car Rental in Puerto Rico. When we got there it was supposed to be 70.00. But, they thought we were tourist So they started with the insurance that I bought with the rental car.

Priceline customer service is non-existent. They do not support their customers after the money is exchanged. We rented a car through them that had legally bald tires, was filthy, and could not be used in the weather we experienced (typical Colorado weather). Priceline would not support us as their customer and did nothing with our complaint but refer us to Fox Rent a Car (AVOID THEM AS WELL), and that company doesn't give a fig about customer service, care, or providing safe vehicles. Priceline will take your money and walk away. Oh, and if you leave an item in your cart? The price will mysteriously increase. NEVER AGAIN, PRICELINE.

Very poor service, once they get your money they are done with you. I couldn’t make changes to a reservation two days in advance and it took me an hour just to speak with a real person and then I couldn’t understand them. I ended up canceling in order to make a reservation change and it cost me $350!!

We rented a Toyota Camry for a one day use in Dallas. We opted for the insurance that Priceline offers. The total deal when it was all said and done was $45. When we arrived to pick up the car, we told that priceline insurance was for the most part useless. It does not cover the amount of time the car is out of service should it be involved in a collision. So by the Thrifty Rental Car got done with us the actual price of the rental went from 45 dollars to 99 dollars. In my opinion the priceline insurance borders on fraud. I personalty won't be using priceline again. They are not to be trusted.

1st time trying this company. BAD BAD BAD. I ended up doing the 3.5 star hotel random choice and I got a ** hotel that is so ugly for 5 dollars less than Google has listed. It is straight false advertising. No options for cancellation or refunds. I am stuck with this place and my terrible decision to trust Priceline. Knowing you will be in a place to your liking is better than the 20 bucks you might save. VERY UNHAPPY.

I reserved a car that was said to have free cancellation and once I entered my payment information I was charged and they said that it is non-refundable and non-changeable. I think the free cancellation note on the car is a trap. It's better to rent the car from the company directly.

I book a room for 2 nights, I found a lower price by $55. I called to get the Guarantee, they said it didn't match since I booked the free cancelation, only to find out it is a $150 charge to cancel, some so called fee cancelation and Guarantee.

The worst experience renting a car I have Ever had!! Flying from Philadelphia to Florida for pleasure this December. I booked the car rental for a mid-size car for a total due at pickup $147.00. But was offered a upgrade to a SUV at only a $1.00 more a day. I agreed. So far so good. Was picked up at the Orlando Airport by ground transportation, driven 12 minutes away. Stood in line (only 4th) for over 45 minutes. Was greeted by a unhappy woman. Gave her my driver’s license and credit card and reservation information. She then told me that because I had a Florida driver’s license I could not have any car larger than a mid-size sedan!? I explained to her that I didn’t care, but it was offered to me. Ok fine! She then told me I still had to pay the larger price!?

We book the hotel for 2 adults and in the receipt, it clearly states “Breakfast is included at no extra charge". However, the hotel still charges us for the breakfast and Priceline responds "It only covers one person expense". There is no such statement in my order and the order is explicitly for 2 adults. Liars.

I called to book a hotel through Priceline. An agent named Luke (his complete name is Lucas, but he goes by Luke), walked me through the booking process. Towards the end of the call he read the term stating that the booking was non-refundable, and I said that this is not something that I want. He said that it was too late, and that he had already booked it. I told him that I had not agreed to this, and he said that it was too late, there was nothing he could do about it. I feel the need to indicate that I had not given him permission to book. I am now arguing the case with Priceline.

Car (Sixth) - leaked and soaked my clothes in the trunk. Hotel (Comfort Inn Turlock) - Boiler blew so no hot showers. Night crew knew it blew but didnt notify anyone until the morning. We had no hot water for a full day. Pool was closed. Staff was rude. I stepped on exposed carpet tack that was rusty in the transition from the carpet to the tile in my room. I immediately notified the front desk but they didn't do anything. Now I am getting a tetanus shot post vacation. I asked the general manager, Stephanie, to make it right both directly and through Priceline. The response I got was not satisfactory on either front.

I've used Priceline for many years and had no issues with them. This year I've used them twice for car rentals and been screwed over by them twice. It appears they are starting to employ deceptive business tactics at the cost to the consumer. The first time this year I booked a car rental in Chicago. I was quoted a price and that is what I expected to pay. My flight was delayed and I was in a hurry to pick up my car and unfortunately I did not pay attention to the contract I signed at the rental car company. My mistake but there is a pattern here. The price on the rental was almost 3 TIMES what I was signed up for. I did dispute this with Priceline and the car rental company. I had documentation showing what I was supposed to pay and what I got charged but I never did receive a full refund for the difference.

VIP deal is not a reward to LOYAL customer. It is worse than EXPRESS deal. Only advantage is knowing the hotel name. It is expensive than express deal and not refundable. Priceline deceives the loyal customer by using a word "VIP."

Used Priceline to rent a car, had an issue in my payment with rental company. Priceline couldn't help with that although the reservation was made through them so technically I am their client. They have no authority on the companies they work with or list on their website. Next time just go to the service provider or the car rental directly. Very disappointed, worst experience.

Terrible service! Prepaid for a car rental through Priceline, and was then double charged for it by Thrifty with the explanation that the car I drove was an "upgrade" from what I prepaid for. I'm not sure how a Kia Sorrento is an upgrade from a "Jeep Cherokee or similar" vehicle? In explanations, their agent stated that the vehicle I used would actually cost less than I prepaid for, and that I would only have a minimal charge for an additional driver. In all, it more than doubled my original prepaid rental cost.

I booked a room for my daughter and 3 children because of weather conditions through Priceline. My card was used to pay for the room through Priceline and was non-refundable. My daughter was requested to give up her credit card at the hotel. It is understandable that a card is required for security, phone calls, and other charges. My daughter's card was ultimately charged for the room which was never my intention. So here is a room that has been paid for twice and a third party using my money and information. Booked through Priceline.com and the customer service number is through Booking.com. BE CAREFUL WITH WHOM YOU SHARE INFORMAION.

Someone used my card information to place a reservation. And when I called to get the charges reversed, Priceline told me that there was nothing they can do. The reservation couldn't be cancelled and they couldn't issue a refund. They stole my money and did nothing to help me. This is the worst customer service experience I've ever received. And I will never use their services.

I have been waiting a month for refund. After being cancelled last minute because they were unable to give me the service I requested. 3 calls and 4 weeks later and still nothing. Don’t ever give this company money if you want or expect to get it back under any circumstance. I have a receipt explaining my refund amount. All they do is transfer me from one person to another. Ask for 3 More days and then do nothing. Stay Away!!

I booked a package trip, with pre-determined dates from the beginning of the reservation, to see my son graduate from Air Force BMT in San Antonio from 11/20-11/24. We arrived on 11/21 at 12:30 AM and we’re flying home on the 24th. Clearly I was checking out at 11 am on the 24th. However, yes they only charged me for the rental car beginning 11/21 but they scammed me and charged me for 11/25 as well. So, I left Sacramento on 11/20 and Priceline recognized I wouldn’t be landing/renting the car until 11/21 based on my arrival to S.A. But their system scammed me by charging me for an extra day of rental car as if I brought it home to Sacramento. Total scam. Talked to 2 reps and no help/understanding of the error. DONE WITH PRICELINE. Suggest you do the same.

I’m going to make this review as short as possible. Booked a Best Western (Never stayed at one before). I thought why not? 3 1/2 is the Marriott, so 3 couldn’t be that far off right? Wrong! This place is disgusting and looks like it’s rented by the hour. Called Priceline and they could care less. Told me to cancel and pay to rebook somewhere else. I literally have to go to Walmart and buy Clorox wipes and Spray. Stuck in the nasty place for 5 days. I will NEVER book at hotel from Priceline. This place is a 1 1/2 star to be exact. Unless you're a hooker, DO NOT BOOK HERE!

I booked a room through Priceline and wanted to stay at the same hotel the following day. Priceline auto populated a completely different reservation date instead of the following day and charged me for it and would not correct the day to the day I need not refund my money to my account. If you want to get ripped off, then use Priceline.

I reserved a car for Kalispell, Montana a month ago and paid for it in full. Weather turned bad and I can not get to the airport to fly to Kalispell due to the Interstate being closed. I was watching the news and attempted to cancel the reservation 5 days ago. The agent told me they wouldn't cancel until the day of the reservation. Was just informed 5 minutes ago from a new Priceline agent that they can not change or cancel my reservation. Never again will I book with Priceline.

I recently booked a room for my family of 6 so we can spend Thanksgiving with our family. I asked Priceline for a 2 queen room with a pullout bed sofa. I got just 2 queens. When I contacted their customer support line they did absolutely nothing, as a matter of fact, they stopped communicating and closed my complaint. Me and my wife had to sleep on the floor because of their blunder. I suggest anyone who thinks about using this website, first contact the hotel directly and make your arrangements, you will be better off....believe me. I regret using them, and will NEVER AGAIN use them. Thanks for NOTHING priceline.

I booked a car through Priceline. The car rental company was Europcar. The car was to be picked up at Manchester airport England. I booked this car for three days and included the extra liability insurance at an extra $33. When I went to pick the car up Europe car said I had to pay for their Liability fee which was nearly as much as the whole car rental. When I produced my documents as proof from Priceline Europe car told me that Priceline liability warrant was VOID. I had to pay an extra liability cost of £79 if they were to release the car. Oh and Europcar do not accept cash so I had to wait 2 hours for money to be transferred onto my card In order to make the booking together with a £250 deposit.

BEWARE!!! I decided to book a hotel with the Name Your Own Price tool as I have done many times in the past. I put in my bid of $110.00. I was booked a hotel that only costs on their site $84.00. I contacted Priceline and said that I either want to pay what the room costs, get a refund, or move to a hotel that is appropriate for what I bid so that I am not overpaying on a hotel. They refused to do any of the above. I have deleted my app and will NEVER use them again. I can't believe that they would overcharge me for a hotel on their own site. DO NOT USE! Check out Hotels.com or some other service.

I started booking a hotel with the special deal price listed online. After taxes and fees added, my total came to $384 per night when I could get the same for $180 per night by just calling the hotel. On top of that, I was charged another $296.40 for an affiliated company to Priceline but, when I spent a very long time on the phone trying to figure out what the charge is for, no one can tell me what it is. I'm sick about all my money and time wasted.

I just used Priceline for my first time to book flights for a club youth team that qualified for a national championship meet. One kid got missed and when I called to fix it, they refused to help. The only thing I could do was to cancel the entire trip and re-book it, the only problem is that already the prices had gone up a bunch and it was going to add a bunch of money to the entire reservation. Other parents went on to book and were shown one price, but as they were trying to pay, the system kicked them out and then made them re-do it at a higher price. I ended up calling the airlines direct to fix the issue with the one kid and found that we did not save any money by going through priceline. I could of gotten the same exact prices going straight through the airlines at a lot less hassle, I will never use them again.

I booked a hotel and car reservation with Priceline. Something came up, and I had to change the details of my car reservation. However, the agent I spoke to said this was impossible, there was "no option for them to do this." I understand that the express booking states you can't change your reservation... But I didn't see an option NOT to book "express." Travel plans change all the time. Their policy seems ridiculous. I ended up having to cancel my trip through Priceline. I told the agent that I wouldn't book again through Priceline due to their policy, but that wasn't enough to escalate the issue. She didn't care that Priceline lost my business.

Beware people. It turned out that booking thru the hotel is cheaper than Priceline. Priceline doesn't disclose all mandatory charges the hotel might charge. You have to understand what charges priceline doesn't include. Eventually you will end up paying more than going to the hotel directly. This happened to us.

I was looking to book a room. My 2 year old grandchild hit the button on my computer by accident. I immediately called and was told no refund and could not cancel. I explained it was for two people and I needed a room for four adults. Would not even move us to a different room. I have disputed this charge with my credit card company. I'll never book with them again.

I booked the Car for 2 weeks and had to cancel because I did not have a returning flight. It's been a week already and they have not sent me my money back the day that I canceled. They did not even process it. I call back 2 days later then they processed it and said the refund will be back on my card in the next five to seven business days. It has not gotten back on my card yet every time I deal with Priceline it's always something. They lost a customer for sure so I went to Budget and they rented me a car with a car seats and car insurance cheaper than Priceline did.

I booked a car 2 months in advance. Then I learned to leave for my trip a week later. I tried to change dates, I would have been happy to pay a fee. The airlines charged one, it was my error so I was happy to pay a fee. Priceline would not change the dates. I had to threaten to get a refund. But they penalized me $31. Instead of charging a fee to change dates, or good customer service, no fee at all since is was 2 months in advance they got me for $31 and lost a customer for life and I will say bad things to every traveler I know about Priceline. Way to go Priceline!

I reserved a rental car for Indianapolis and upon arrival was informed there were no cars available and I shouldn’t of been able to reserve a car. No other rental car agencies had vehicles available so I had to use UBER to get to my father's funeral. Obviously I will never use Priceline again. An email or phone call advising me of the situation was the least they should of done. I never do reviews but this was so unacceptable I want to ad use others of their incompetence.

we used priceline.com to rent a FULL SIZED CAR. We got a Malibu. This is classified as a MID SIZED CAR PER MANUFACTURER. The trunk has more room than the back seat. With a car seat in the back there is no room for 3 people. This car does not compare to a Camry. We have a Camry. We picked this up at the St. Pete Airport in Clearwater FL. My husband was told it was because we rented thru priceline.com. We feel we did not get what was advertised. We should have gotten better car. Also websites should be better designed. We have 3 adults and 1 child in a car seat. If placing a child in the center as recommended there is no room for an adult in the back. If we had gotten a Camry or Impala we would have had room.

I’ve used Priceline in the past no issues but the last trip I just booked Priceline says it was a prepaid hotel which when I booked it the app never said it was prepaid, so I got charged for a hotel I haven’t even stayed at yet, when I tried contacting them their chat service people just kept telling me it’s prepaid, ok I get that but all I wanted to do was switch my dang card!!! They kept telling me that they can’t refund my money! I don’t want a refund. I just want to switch the card that’s getting charged!! They are not helpful and I will definitely not be using them ever again and will not recommend any one else use them either. Oh and if you cancel still no refund. (I don’t want a refund. Just change the card.)

Their prices are in U.S. dollars, if you're in Canada, it's not worth your while to book with them. Their best price guarantee is garbage as well as is their cancellation policy. Avoid at all costs!!!! A normal hotel will allow cancellation the day of check in, these guys it has to be more than a day before. They won't stand behind their best price guarantee either!

Booked a hotel thru Priceline, gave card info to hold room, checked into hotel and gave card to pay for room. After checking out I got charged from hotel $153 and then another charge from Priceline for $178. The hotel is gonna refund the $153 but I am stuck paying a higher rate than the hotel actually charged. So don’t use Priceline and don’t believe their price guarantee. I would think that using a company to book hotel would save money not cost more.

Booked a car rental through Priceline. We paid for the rental months in advance. The vehicle was not available upon arrival. Not only was our SUV unavailable, they didn't have any vehicles for rent at that location or at other locations in the area. Management didn't help/cover a car rental through another car rental company so we were left without a vehicle. Will no longer use Priceline for bookings, unreliable and your rental isn't guaranteed despite upfront payment.

Diligent to ensure correct info on booking. I choose # of guests/checked dates etc but my res is only guaranteed for 2. We’re a family of 4. “Sorry - it’s a discount rate”. Be upfront that res is for 2!

Unfortunately, it is required to at least leave 1 star in order to post. I reserved a rental car and within hours I called to cancel. I was told that I was not able to cancel even as I read the print stating “free cancellation until pick-up”. I was given the run around when requested to speak to a manager. I did not listen to other negative reviews, but am regretting that! Do not use Priceline for any travel needs! Deeply regret using them when there are so many better options that offer quality customer service.

I have been a Priceline user for over 5 years now. Booked most of my airlines and hotels through priceline. I just can't believe that Priceline customer service is so pathetic and hung me dry in an unknown city but screwing up all of my reservations. Starting out with me trying to book a hotel through Priceline, where they very creatively gave a personalized hotel to open a credit card with $100 credit if the card is approved on the purchase.

I had used them many times, but if you ever have a problem and make a mistake on your reservation as compared to what you thought you were reserving... good luck, you're stuck. Very sad a company would not work with you to rectify a mistake. Good luck with your keystrokes - I will never reserve there again.

I make a reservation on November 5, 2019 for my cousin (trip number **) and her experience was terrible. Awful service, dirty bathrooms, in general, don't book in this hotel NEVER. Is it unfortunate that someone is going on a vacation and is in such situation without any help.

Booked a hotel for $77 per night. Checked in and was informed that self-parking was an additional $27; for a total of $54 over my two night stay. When I called, I was directed to the fine print on the back page that doesn't guarantee parking. I've used Priceline often and was very disappointed in their lack of interest in helping me in any sort of fashion. I was told it was non-refundable and that I was stuck.

I chose an express deal hotel with 8+ customer rating and got a 7 customer rating. Priceline customer service would not help at ALL! I was guaranteed a hotel with 8+ customer rating and got a hotel with 7 customer rating and they did nothing! I am stuck with a lower rated hotel.

I used Priceline one time in the past and it was pretty good, so I tried again. I rented a car in Orlando Florida for 10 days. First of all, it wasn't clear that the rental was off-site. We get to the rental place, ACE Rental, and as the office was disturbingly dirty, I started to get nervous. After finally getting the rental car, with extra charges that made it not the "best deal", we go look at the vehicle and it was dirty, stained seats, and empty of fuel. It was late at night and we had dinner waiting for us at our daughter's house, so we took the car, put fuel into it and went down the road.

I had rented a car in LA and when I got there I didn't know I had to have a deposit. Called Priceline to try and resolve the problem. Was put on hold for a while. Customer service said they will call back and never did. Took about an hour and resolved ourselves. They were no help at all. I felt once they have your money they can care less.

I cancelled a reservation same day as their insurance was not good, so I was told. My reservation was in September. I cancelled same day. Allianz charged me anyway for the insurance. I have spent hours for the last month trying to get my money back. The insurance company Allianz says Priceline took my money. Priceline says Allianz took my money. Either way both are telling me to go after the other party. How do I get my money back. What a farce!!!

My friend who was visiting me, left the Tampa Airport on Silver Airways that I had booked for her through Priceline.com. After an hour of a run around, Priceline saying the Airlines was supposed to honor the ticket and the Airline said Priceline was liable not them. The Supervisor, Magadelana who was probably from another country, was rude, curt, insolent and said that they could not honor the ticket because TSA had held her up at made her miss her flight. She arrived at the airport at 4:15pm for a 6:05pm flight from Tampa to Pensacola. NEVER BOOK ANYTHING THROUGH PRICELINE.COM. They are crooks, I had to spend $132.00 for her hotel and $289.00 for a new one way ticket. They are the WORST. Do not EVER book a flight through an agent go directly to the airlines.

Booked a bundled package on Priceline...website said all inclusive... Got reservations and didn't list it. Called and talked to supervisor Jack employee #**. He doesn't care that website stated all inclusive just that my reservations didn't included it so that was it.. Paid extra for this compared to other sites and they basically don't give a crap about your problem.. This site offers FRAUDULENT information and gives you a reservation that is not what is said online that it includes.. If I were were to book another trip I would never use priceline again and advise anybody else not to also.

I purchased a 4 star hotel. Had to change rooms 3 times because of heat issues, final room received had inoperable heater for 5 days. Room was dirty, stained walls, asked housekeeping to clean them and was told to request through maintenance, not housekeeping. Bathroom was dirty and had mold in the shower. Called Priceline 1st night there and was told they'd offer a refund that night only. It was marathon weekend with all hotels booked so we had no choice to stay New York City with no heat and dirty room!!! Also, Priceline said hotel would charge $160.64 for hotel fees. I was charged $200 upon arrival and another $241.87 a week after check out. NO ONE will call back or return messages.

I used to use Priceline all the time to book hotels, and occasionally a car rental or flight. I have had 2 issues with hotels that I booked through Priceline and after the most recent which I even provided verification, and them not being able to assist, I will not use them again ever.

I made a car rental reservation through Priceline a few weeks ago. This is an express deal and during check out right underneath the total price it says "Best Price Guarantee". But 3 weeks later, I found out the same express deal is even cheaper now because the base rate drops. When I called customer service and thought they would give me a price match, they were very rude about it. Basically, the argument she gives me is I have to find lower rate from the exact same rental company I get from the express deal. Everyone knows this is definitely going to be more expensive no matter what.

Tried to book a hotel for the same night, in the website swap the date to the next day when I would not be in town. Called within 10 minutes to try and fix the problem, and it did not get fixed, nor would they issue a refund. He pulled $200 out of my account for no reason with us not getting anywhere to stay. This is straight theft. Do not use Priceline.com to book a hotel.

Go to my hotel after booking with Priceline. Supposed to check in by 2. Hotel was not ready until 5. Priceline was nowhere to be found. Try to get help from Priceline to fix situations. No help, no contact numbers, nothing. Impossible to get human service.

I booked a hotel reservation on Priceline. The day before the reservation, in fact 25+ hours BEFORE the reservation, I tried to cancel it because our travel plans changed. I called the motel but after multiple rings, I received the recording that the voicemail box was full. I then went to a Chat with Priceline. The answer was I would forfeit my entire payment to the motel because it was the day before. When I explained that it was more than 24 hours before checkin, the response was that I had agreed when I hit the Submit button.

I booked a room through Priceline for a weekend getaway. My only request was for the hotel to have a hot tub. When we checked in we discovered that the pool/hot tub were out of order. When I inquired at the front desk I was told nothing could be done because I booked through Priceline and I'd have to complain to them because they were aware of it.

I booked a round trip first class ticket for my handicapped mom. One of the airlines went out of business, so Priceline broke up my round trip into a bunch of one ways, then charged me a re-booking fee of $230.00.

This service is a con, a rip off and a nightmare. I looked up rates for hotels in Savannah, GA, prices were comparable so given that I was about 15 minutes away from the hotel I wanted to stay in and there was no lack of vacancies in the area, I decided to call the the hotel directly. After googling “Phone Number For Springhill Suites Downtown Savannah” I called the number that came up. I got "Reservation Desk". I specifically asked if I was talking to the reservation desk in the hotel and the con artist I was speaking to said, "Yes you have called the right place. This is “reservation desk”", a gross and purposeful misrepresentation. The price shown on the internet was about 143 and by the time the man I spoke to was done it was about 196. I asked what the extra 50 plus dollars was for and he babbled something about tax and not being able to break it all down but it covered "EVERYTHING" and there would be "NO" other charges at the desk.

I have used Priceline for years, but after my recent experience never again. The first problem was that they booked me in a smoking room. I did not request a smoking room. Secondly the Extended Stay in Henrietta, NY was disgusting. We had a party of three. The hotel tried to split the reservation and gave us 2 rooms, one for my wife and daughter and the second for me. The rooms were clean and the place was a dump. In the smoking part of the building you could smell pot. We tried to resolve that night, but priceline did nothing, We ended up staying at another hotel.

I was searching for a car rental, I came across Hotwire and Priceline. Hotwire was cheaper but Priceline had a price guarantee and in the past didn't require payment upfront, where Hotwire did. Before booking either of them, I called Priceline customer service (which was very difficult to get beyond the automated system) and spoke with an operator. I just wanted to know how the price guarantee worked. I read to her both prices and all the details. She said I needed to book it with them first then she would check the other website and issue a credit. She said the itinerary needs to match. I read all of the details to her, dates, location, vehicle pick up and drop off times. I told her I would book it while she was on the line. I booked it and then she said the car agency didn't match. Both sites were blind agencies and did not reveal until you made the purchase.

Booked a trip with Priceline for hotel and flight. The day before our flight I went to check the status and there was no flight. The airline said they cancelled our flight 2 months before and Priceline never informed us. They couldn't help us. In anyway at all, I had to find my own flight home and had to leave a day earlier.

When I showed up to a room that I had booked almost 4 months in advance I was told my reservation has been cancelled. I got a hold of Priceline. They did not know anything about it. After an hour they told me they would relocate me. Two more hours of being on hold I was told there was nothing available and all they could do is refund my money. They were too greedy to get me the room that was available at the time when I was trying to check in and instead left me room less on a Labor Day weekend. I slept in my car. I didn't get to visit any of the places that I wanted ruining my first day of vacation.

I bought a plane ticket through Priceline. The priceline receipt was for economy class. The ticket I received was a lower class, leading to hundreds of dollar added on to our trip (luggage) and I definitely would have gone with a different company had I known. The customer service said they would provide reimbursement for baggage (NOT ALL THE LUXURIES EXPECTED OF OUR ECONOMY COMPARED TO LIGHT FYI, which they claimed they could not offer though we paid for it) and could not provide any written confirmation of our conversations to resolve even that, so I sincerely doubt that I will ever get reimbursed. I tried to file a BBB complaint, but looks like they've been booted for misleading their customers.

We were booking a hotel through what we thought was the hotel site but had to find out if the hotel was pet friendly. A link with a phone number was provided that said reservation desk. While we thought this was the reservation desk of the hotel, it was actually Priceline. The agent looked into the pet policy and advised us that the hotel was pet friendly but he did not mention that there was a $20 per day per pet fee. They later said that the hotel didn't provide them with that information but being the hotel experts that they aspire to, one would think that they would try to have complete information.

I always said that Priceline did right by me and enthusiastically recommended them. Until they outright lied and did me 100% wrong. We booked a 3 star hotel that was 1 star in reality!! Dirty, toilets didn't work, tv didn't work, horrible staff, everything wrong. We had pre-booked it for 3 days and were not prepared to stay at all. Priceline refused to refund the stay or let us out of the additional days. They said the hotel needed to do that and they would ask. They called back and said that the hotel refused. We insisted since the hotel was so horrific but they refused. We went to the hotel later and asked to be let out of the reservation. The hotel was irritated saying they already told Priceline okay!!!!

Booked a flight that said midday take off. When booked, the flight is not leaving until after 4 pm. I immediately called customer service and was told there was nothing I could do about it. I needed to be at my destination sooner than 11 pm at night, hence the reason for flying to begin with. I tried explaining that to the representative and still nothing. Could not change the times or cancel it. I would not recommend this company to anyone. Use Kayak instead, much better company and customer service!

This company will steal your money. If they promise you a refund of any kind, they will beat around the bush until you're too exhausted to fight them for it anymore. They have horrific customer service that's entirely automated and is no help at all. They stole my money without any intention of giving it back. I will never be using Priceline ever again, and I'd recommend avoiding it.

I booked my flight with Priceline and I have been told you will get travel points if you book the flight through us and you can use that points for your next flight. After booking I checked for the points and they told you can get after Boarding the flight. Later, I was booking hotel, I asked can I use the points, I have been told you can’t use for hotel booking, you can use the points only for flight booking. Then I said that’s fine! Again After some time, I was booking the flight and I contacted customer care if I can use that points, I have been told again you can’t use the points to purchase our products. Not sure if there is any such point system or they just make fool of customer. Don’t believe them, They cheat the customer.

I did an order from Priceline to hotel in Las Vegas. The thing is that they always write in the payment summary if more fee (resort fee) should be pay at the hotel. I choose the hotel I've booked within my budget so the final price was suit to me and it didn't had a resort fee. The final price was paid fully to them. But then when I checked out the hotel charged me over $221 resort fee!! I was shocked as it is a lot of money and I go with this hotel as it didn't had a resort fee mention as Priceline always do. I contacted Priceline with no help of course and they just send me to their fine print that of course cover them. Very bad experience.

AWFUL customer service - they don't care. Basically they 'lurk' me into selecting the express deal only for 5 stars hotel, end up finding out that the '5 stars' hotel they offer is more a 3.5 stars (which obviously the price should reflect so not really a DEAL). I asked to cancel because I was given the wrong impression, the customer service said I agreed to the term and condition so sorry (but not sorry). False advertising.

I purchased 3 rooms for 4 nights in New Orleans on Priceline months before a trip BECAUSE the cancellation policy was lenient (cancellation/changes possible up to 24 hours before arrival). I then needed to change the date for 1 of the 3 rooms for 1 night - I needed to cancel the first night at the hotel for that room. I was told that I could not make ANY CHANGES w/o cancelling the whole reservation once purchased. No matter how many times I went over this with the 2 reps, they repeated the same policy over and over, never acknowledging that said policy differs from online policy.

First of all, a rep “helped” me book the room and date. When I get to the hotel, no rooms were available even with the reservation I made and paid in advance for. Call customer service, they had the audacity to tell me to find another hotel on my own. I’m in Boston, never been there before, no room with just my bags in my hand in the rain. So I clearly cancel the reservation and look for my own room myself, mind you it costs way more to book a last minute hotel room. The ** said they’re not refunding me. So I end paying an expensive last minute room plus the original room from Priceline. This is a horrible service and should be ashamed of themselves. Rot in hell.

Every time I speak with folks from India or non ** staff they always seem to sound high and/or don't listen to the information given. The last rep told me to check my flight status online and call back if anything changes when the whole phone call was about my flight being cancelled which I explained didn't make sense to do. I basically had to walk the guy through on how to do his job "customer service". FFS I got more info while on the phone on the Alaska airlines website that highlights CA wildfire accommodations yet this guy can't pull up the site and initially was attempting to go to wrong the site. I've wrote this review while on hold.

I booked an Express deal. The possibilities shown were nice well known hotels. The one I got is a no name old dirty rundown place that is in no way comparable to the ones that said they were similar. Bait and switch. I complained. They didn't care. They said too bad.

Spend hours trying to change the flight, their customer service is blaming their rate department and within the their company one department can't contact one another even the customer complaints. That tells you what kind of customer service you're getting. Just found out the from one of their supervisor the last customer service rep I spoke to has even booked my flight to the wrong city. All their customer service rep has heavy accent and zero training. Can't even say the city name right. Spent at least 4 hours on the phone with nothing being done. Still on the phone holding as I'm typing this review.

I booked a rental car thru Priceline. I received a confirmation number. When I arrived at the airport the itinerary for the confirmed reservation showed: Easirent. Palm Beach Intl Airport (PBI). 150 Australian Avenue, West Palm Beach, FL 33406. Shuttle. When I asked the agent at the airport where the Easirent shuttle location was they told me that I had to call Easirent to send a shuttle to pick us up. I called the Easirent phone number and was rudely told that they had no rental cars available. I told the individual that I had a confirmation number. He rudely told me he didn't care. They had no cars available.

Warning, don't use their blind hotel choice process. They claimed we would be guaranteed a 3.5 star hotel and then set us up in a horrible, not even, 2 star hotel. When we called to express our concerns, they were rude and the supervisor even hung up on us. Be warned not to use their services.

The vehicle we rented broke down in a parking lot, we called their roadside assistance and after being told we would have to wait 45 minutes to an hour, before our trip started to get the Grand Canyon, was not to pleased. It delayed our trip on our honey moon to the Canyon by almost two hours. The customer service was poor, I feel undervalued as a customer not being given a discount, or some money returned.

I booked a hotel online during a recent trip to Detroit MI. I thought Priceline found the cheapest rate, they didn't. I found this out when I got my CC bill and the hotel had also charged me, by mistake. The hotel rack rate was $11 cheaper than Priceline! I contacted both Priceline and the hotel. The hotel clerk confirmed this cheaper rate would be the rate I paid at walk in. After another call to Priceline, and speaking to a supervisor, they would not credit me the difference. Poor customer service IMHO. I won't be using them again that's for sure!!

I have been using Priceline a lot in the past. However, some recent experiences that I have with them are really bad. They overrate hotels and charge a premium for these overrated hotels accordingly. They also charge higher taxes and fees compared with other provider; so even their rates appear to be lower, the actual cost could be higher. The worse is their customer service. All of their agents are from overseas (maybe India) which don't provide much service or problem solving. They just read whatever in their service manual to you over the phone.

Paid Priceline in advance for a room in Hawaii. After traveling 30 hours there was no room available. Priceline kept telling us they would fix it but we sat in hot car for 4 1/2 hours and they would not fix it. They would not get a another, even after promise. I ended up booking another hotel paying again, at a higher rate at a different hotel. Last-minute reservations cost more. No consideration from from Priceline.

I am a Canadian resident who tried to book a vacation package on Booking.com in Canadian dollars. I was redirected to Priceline where the currency of booking is not shown during the selection process. I assumed that the vacation that I booked on Priceline was in Canadian dollars for two reasons: I selected CDN on Booking.com and the amount that I paid was equivalent to the Canadian value quoted on Booking.com. Why is the currency clearly displayed on Booking.com, but not on Priceline? Why was the US dollar value on Priceline equivalent to the Canadian dollar value of Booking.com? The answer: these are unfair trade practices intended to trick customers into overpaying for their travel. In the last 45 days, I have regularly checked for the cost of my vacation package on Priceline and it has consistently come back approx. $300 less than what I paid.

The online advertisement of the hotel was false. The entire floor smelled like smoke and stagnated water upon entry. The room was NOT clean, the bathroom smelled like urine, the toilet was inoperable, the door handle was dangling, and the sheets were stained. I complained and asked for a refund, but my requests were denied. The day after I filed a complaint; I was wrongfully accused of smoking the prior day, I was racially profiled as a potential threat because the police was called to escort me out, and I was charged a $250 smokers fee plus the full amount for a four night stay, even though I don't smoke and I was only there one day. Priceline has numerous complaints about this hotel and I do NOT recommend anyone to conduct business with this company.

I was stuck with a Priceline reservation that was unauthorized. I was ready to bite the bullet as long as my wife gets somewhere to sleep for the night. I called Priceline once I found out the hotel had dirty linens, mattresses, showers and it seems someone was smoking in the room before my wife and kids checked in. Priceline refused to acknowledge the unauthorized transaction and threaten me to penalize me if I cancelled the transaction or ask for my money back, even though I called them 2 hours after the booking. Not only that but they gave my credit card info to the hotel that in turn charged me 171 dollars extra for incidentals that wasn’t even in the policy as punishment for complaining against the hotel and after I called my bank to save my life a senior Priceline representative called me to complain that I disputed the charges and again telling me that only the hotel can approve my refund.

These people are highly unprofessional the chat representative got smart and the phone lady laughed at me. I booked a reservation with my nickname because that's the one I have on my google and I this caused a ton of issues. After 2.5 hours of back and forth the hotel rep felt sorry and called her bosses at 3 am to help me out. I don't appreciate the unprofessional and online they don't show your clock in time so be aware because you could end up booking something you can't use until 15 hours later. I will never use these people again. They are located in Columbia. I got so angry I cussed the rep out in Spanish and she was shocked I knew Spanish. The company is a joke.

They are the worst online company you can use. They have fine print that basically restricts you from ever canceling your tickets or car rentals (even within 24 hours like everyone else enables you yo do). They are a very unethical company. Their prices are not very good either. Very hard lesson learned but I would recommend no one ever use Priceline.