Priceline Reviews

I've used Priceline for many years and had no issues with them. This year I've used them twice for car rentals and been screwed over by them twice. It appears they are starting to employ deceptive business tactics at the cost to the consumer. The first time this year I booked a car rental in Chicago. I was quoted a price and that is what I expected to pay. My flight was delayed and I was in a hurry to pick up my car and unfortunately I did not pay attention to the contract I signed at the rental car company. My mistake but there is a pattern here. The price on the rental was almost 3 TIMES what I was signed up for. I did dispute this with Priceline and the car rental company. I had documentation showing what I was supposed to pay and what I got charged but I never did receive a full refund for the difference.

VIP deal is not a reward to LOYAL customer. It is worse than EXPRESS deal. Only advantage is knowing the hotel name. It is expensive than express deal and not refundable. Priceline deceives the loyal customer by using a word "VIP."

Used Priceline to rent a car, had an issue in my payment with rental company. Priceline couldn't help with that although the reservation was made through them so technically I am their client. They have no authority on the companies they work with or list on their website. Next time just go to the service provider or the car rental directly. Very disappointed, worst experience.

Terrible service! Prepaid for a car rental through Priceline, and was then double charged for it by Thrifty with the explanation that the car I drove was an "upgrade" from what I prepaid for. I'm not sure how a Kia Sorrento is an upgrade from a "Jeep Cherokee or similar" vehicle? In explanations, their agent stated that the vehicle I used would actually cost less than I prepaid for, and that I would only have a minimal charge for an additional driver. In all, it more than doubled my original prepaid rental cost.

I booked a room for my daughter and 3 children because of weather conditions through Priceline. My card was used to pay for the room through Priceline and was non-refundable. My daughter was requested to give up her credit card at the hotel. It is understandable that a card is required for security, phone calls, and other charges. My daughter's card was ultimately charged for the room which was never my intention. So here is a room that has been paid for twice and a third party using my money and information. Booked through Priceline.com and the customer service number is through Booking.com. BE CAREFUL WITH WHOM YOU SHARE INFORMAION.

Someone used my card information to place a reservation. And when I called to get the charges reversed, Priceline told me that there was nothing they can do. The reservation couldn't be cancelled and they couldn't issue a refund. They stole my money and did nothing to help me. This is the worst customer service experience I've ever received. And I will never use their services.

I have been waiting a month for refund. After being cancelled last minute because they were unable to give me the service I requested. 3 calls and 4 weeks later and still nothing. Don’t ever give this company money if you want or expect to get it back under any circumstance. I have a receipt explaining my refund amount. All they do is transfer me from one person to another. Ask for 3 More days and then do nothing. Stay Away!!

I booked a package trip, with pre-determined dates from the beginning of the reservation, to see my son graduate from Air Force BMT in San Antonio from 11/20-11/24. We arrived on 11/21 at 12:30 AM and we’re flying home on the 24th. Clearly I was checking out at 11 am on the 24th. However, yes they only charged me for the rental car beginning 11/21 but they scammed me and charged me for 11/25 as well. So, I left Sacramento on 11/20 and Priceline recognized I wouldn’t be landing/renting the car until 11/21 based on my arrival to S.A. But their system scammed me by charging me for an extra day of rental car as if I brought it home to Sacramento. Total scam. Talked to 2 reps and no help/understanding of the error. DONE WITH PRICELINE. Suggest you do the same.

I’m going to make this review as short as possible. Booked a Best Western (Never stayed at one before). I thought why not? 3 1/2 is the Marriott, so 3 couldn’t be that far off right? Wrong! This place is disgusting and looks like it’s rented by the hour. Called Priceline and they could care less. Told me to cancel and pay to rebook somewhere else. I literally have to go to Walmart and buy Clorox wipes and Spray. Stuck in the nasty place for 5 days. I will NEVER book at hotel from Priceline. This place is a 1 1/2 star to be exact. Unless you're a hooker, DO NOT BOOK HERE!

I booked a room through Priceline and wanted to stay at the same hotel the following day. Priceline auto populated a completely different reservation date instead of the following day and charged me for it and would not correct the day to the day I need not refund my money to my account. If you want to get ripped off, then use Priceline.

I reserved a car for Kalispell, Montana a month ago and paid for it in full. Weather turned bad and I can not get to the airport to fly to Kalispell due to the Interstate being closed. I was watching the news and attempted to cancel the reservation 5 days ago. The agent told me they wouldn't cancel until the day of the reservation. Was just informed 5 minutes ago from a new Priceline agent that they can not change or cancel my reservation. Never again will I book with Priceline.

I recently booked a room for my family of 6 so we can spend Thanksgiving with our family. I asked Priceline for a 2 queen room with a pullout bed sofa. I got just 2 queens. When I contacted their customer support line they did absolutely nothing, as a matter of fact, they stopped communicating and closed my complaint. Me and my wife had to sleep on the floor because of their blunder. I suggest anyone who thinks about using this website, first contact the hotel directly and make your arrangements, you will be better off....believe me. I regret using them, and will NEVER AGAIN use them. Thanks for NOTHING priceline.

I booked a car through Priceline. The car rental company was Europcar. The car was to be picked up at Manchester airport England. I booked this car for three days and included the extra liability insurance at an extra $33. When I went to pick the car up Europe car said I had to pay for their Liability fee which was nearly as much as the whole car rental. When I produced my documents as proof from Priceline Europe car told me that Priceline liability warrant was VOID. I had to pay an extra liability cost of £79 if they were to release the car. Oh and Europcar do not accept cash so I had to wait 2 hours for money to be transferred onto my card In order to make the booking together with a £250 deposit.

BEWARE!!! I decided to book a hotel with the Name Your Own Price tool as I have done many times in the past. I put in my bid of $110.00. I was booked a hotel that only costs on their site $84.00. I contacted Priceline and said that I either want to pay what the room costs, get a refund, or move to a hotel that is appropriate for what I bid so that I am not overpaying on a hotel. They refused to do any of the above. I have deleted my app and will NEVER use them again. I can't believe that they would overcharge me for a hotel on their own site. DO NOT USE! Check out Hotels.com or some other service.

I started booking a hotel with the special deal price listed online. After taxes and fees added, my total came to $384 per night when I could get the same for $180 per night by just calling the hotel. On top of that, I was charged another $296.40 for an affiliated company to Priceline but, when I spent a very long time on the phone trying to figure out what the charge is for, no one can tell me what it is. I'm sick about all my money and time wasted.

I just used Priceline for my first time to book flights for a club youth team that qualified for a national championship meet. One kid got missed and when I called to fix it, they refused to help. The only thing I could do was to cancel the entire trip and re-book it, the only problem is that already the prices had gone up a bunch and it was going to add a bunch of money to the entire reservation. Other parents went on to book and were shown one price, but as they were trying to pay, the system kicked them out and then made them re-do it at a higher price. I ended up calling the airlines direct to fix the issue with the one kid and found that we did not save any money by going through priceline. I could of gotten the same exact prices going straight through the airlines at a lot less hassle, I will never use them again.

I booked a hotel and car reservation with Priceline. Something came up, and I had to change the details of my car reservation. However, the agent I spoke to said this was impossible, there was "no option for them to do this." I understand that the express booking states you can't change your reservation... But I didn't see an option NOT to book "express." Travel plans change all the time. Their policy seems ridiculous. I ended up having to cancel my trip through Priceline. I told the agent that I wouldn't book again through Priceline due to their policy, but that wasn't enough to escalate the issue. She didn't care that Priceline lost my business.

Beware people. It turned out that booking thru the hotel is cheaper than Priceline. Priceline doesn't disclose all mandatory charges the hotel might charge. You have to understand what charges priceline doesn't include. Eventually you will end up paying more than going to the hotel directly. This happened to us.

I was looking to book a room. My 2 year old grandchild hit the button on my computer by accident. I immediately called and was told no refund and could not cancel. I explained it was for two people and I needed a room for four adults. Would not even move us to a different room. I have disputed this charge with my credit card company. I'll never book with them again.

I booked the Car for 2 weeks and had to cancel because I did not have a returning flight. It's been a week already and they have not sent me my money back the day that I canceled. They did not even process it. I call back 2 days later then they processed it and said the refund will be back on my card in the next five to seven business days. It has not gotten back on my card yet every time I deal with Priceline it's always something. They lost a customer for sure so I went to Budget and they rented me a car with a car seats and car insurance cheaper than Priceline did.

I booked a car 2 months in advance. Then I learned to leave for my trip a week later. I tried to change dates, I would have been happy to pay a fee. The airlines charged one, it was my error so I was happy to pay a fee. Priceline would not change the dates. I had to threaten to get a refund. But they penalized me $31. Instead of charging a fee to change dates, or good customer service, no fee at all since is was 2 months in advance they got me for $31 and lost a customer for life and I will say bad things to every traveler I know about Priceline. Way to go Priceline!

I reserved a rental car for Indianapolis and upon arrival was informed there were no cars available and I shouldn’t of been able to reserve a car. No other rental car agencies had vehicles available so I had to use UBER to get to my father's funeral. Obviously I will never use Priceline again. An email or phone call advising me of the situation was the least they should of done. I never do reviews but this was so unacceptable I want to ad use others of their incompetence.

we used priceline.com to rent a FULL SIZED CAR. We got a Malibu. This is classified as a MID SIZED CAR PER MANUFACTURER. The trunk has more room than the back seat. With a car seat in the back there is no room for 3 people. This car does not compare to a Camry. We have a Camry. We picked this up at the St. Pete Airport in Clearwater FL. My husband was told it was because we rented thru priceline.com. We feel we did not get what was advertised. We should have gotten better car. Also websites should be better designed. We have 3 adults and 1 child in a car seat. If placing a child in the center as recommended there is no room for an adult in the back. If we had gotten a Camry or Impala we would have had room.

I’ve used Priceline in the past no issues but the last trip I just booked Priceline says it was a prepaid hotel which when I booked it the app never said it was prepaid, so I got charged for a hotel I haven’t even stayed at yet, when I tried contacting them their chat service people just kept telling me it’s prepaid, ok I get that but all I wanted to do was switch my dang card!!! They kept telling me that they can’t refund my money! I don’t want a refund. I just want to switch the card that’s getting charged!! They are not helpful and I will definitely not be using them ever again and will not recommend any one else use them either. Oh and if you cancel still no refund. (I don’t want a refund. Just change the card.)

Their prices are in U.S. dollars, if you're in Canada, it's not worth your while to book with them. Their best price guarantee is garbage as well as is their cancellation policy. Avoid at all costs!!!! A normal hotel will allow cancellation the day of check in, these guys it has to be more than a day before. They won't stand behind their best price guarantee either!

Booked a hotel thru Priceline, gave card info to hold room, checked into hotel and gave card to pay for room. After checking out I got charged from hotel $153 and then another charge from Priceline for $178. The hotel is gonna refund the $153 but I am stuck paying a higher rate than the hotel actually charged. So don’t use Priceline and don’t believe their price guarantee. I would think that using a company to book hotel would save money not cost more.

Booked a car rental through Priceline. We paid for the rental months in advance. The vehicle was not available upon arrival. Not only was our SUV unavailable, they didn't have any vehicles for rent at that location or at other locations in the area. Management didn't help/cover a car rental through another car rental company so we were left without a vehicle. Will no longer use Priceline for bookings, unreliable and your rental isn't guaranteed despite upfront payment.

Diligent to ensure correct info on booking. I choose # of guests/checked dates etc but my res is only guaranteed for 2. We’re a family of 4. “Sorry - it’s a discount rate”. Be upfront that res is for 2!

Unfortunately, it is required to at least leave 1 star in order to post. I reserved a rental car and within hours I called to cancel. I was told that I was not able to cancel even as I read the print stating “free cancellation until pick-up”. I was given the run around when requested to speak to a manager. I did not listen to other negative reviews, but am regretting that! Do not use Priceline for any travel needs! Deeply regret using them when there are so many better options that offer quality customer service.

I have been a Priceline user for over 5 years now. Booked most of my airlines and hotels through priceline. I just can't believe that Priceline customer service is so pathetic and hung me dry in an unknown city but screwing up all of my reservations. Starting out with me trying to book a hotel through Priceline, where they very creatively gave a personalized hotel to open a credit card with $100 credit if the card is approved on the purchase.

I had used them many times, but if you ever have a problem and make a mistake on your reservation as compared to what you thought you were reserving... good luck, you're stuck. Very sad a company would not work with you to rectify a mistake. Good luck with your keystrokes - I will never reserve there again.

I make a reservation on November 5, 2019 for my cousin (trip number **) and her experience was terrible. Awful service, dirty bathrooms, in general, don't book in this hotel NEVER. Is it unfortunate that someone is going on a vacation and is in such situation without any help.

Booked a hotel for $77 per night. Checked in and was informed that self-parking was an additional $27; for a total of $54 over my two night stay. When I called, I was directed to the fine print on the back page that doesn't guarantee parking. I've used Priceline often and was very disappointed in their lack of interest in helping me in any sort of fashion. I was told it was non-refundable and that I was stuck.

I chose an express deal hotel with 8+ customer rating and got a 7 customer rating. Priceline customer service would not help at ALL! I was guaranteed a hotel with 8+ customer rating and got a hotel with 7 customer rating and they did nothing! I am stuck with a lower rated hotel.

I used Priceline one time in the past and it was pretty good, so I tried again. I rented a car in Orlando Florida for 10 days. First of all, it wasn't clear that the rental was off-site. We get to the rental place, ACE Rental, and as the office was disturbingly dirty, I started to get nervous. After finally getting the rental car, with extra charges that made it not the "best deal", we go look at the vehicle and it was dirty, stained seats, and empty of fuel. It was late at night and we had dinner waiting for us at our daughter's house, so we took the car, put fuel into it and went down the road.

I had rented a car in LA and when I got there I didn't know I had to have a deposit. Called Priceline to try and resolve the problem. Was put on hold for a while. Customer service said they will call back and never did. Took about an hour and resolved ourselves. They were no help at all. I felt once they have your money they can care less.

I cancelled a reservation same day as their insurance was not good, so I was told. My reservation was in September. I cancelled same day. Allianz charged me anyway for the insurance. I have spent hours for the last month trying to get my money back. The insurance company Allianz says Priceline took my money. Priceline says Allianz took my money. Either way both are telling me to go after the other party. How do I get my money back. What a farce!!!

My friend who was visiting me, left the Tampa Airport on Silver Airways that I had booked for her through Priceline.com. After an hour of a run around, Priceline saying the Airlines was supposed to honor the ticket and the Airline said Priceline was liable not them. The Supervisor, Magadelana who was probably from another country, was rude, curt, insolent and said that they could not honor the ticket because TSA had held her up at made her miss her flight. She arrived at the airport at 4:15pm for a 6:05pm flight from Tampa to Pensacola. NEVER BOOK ANYTHING THROUGH PRICELINE.COM. They are crooks, I had to spend $132.00 for her hotel and $289.00 for a new one way ticket. They are the WORST. Do not EVER book a flight through an agent go directly to the airlines.

Booked a bundled package on Priceline...website said all inclusive... Got reservations and didn't list it. Called and talked to supervisor Jack employee #**. He doesn't care that website stated all inclusive just that my reservations didn't included it so that was it.. Paid extra for this compared to other sites and they basically don't give a crap about your problem.. This site offers FRAUDULENT information and gives you a reservation that is not what is said online that it includes.. If I were were to book another trip I would never use priceline again and advise anybody else not to also.

I purchased a 4 star hotel. Had to change rooms 3 times because of heat issues, final room received had inoperable heater for 5 days. Room was dirty, stained walls, asked housekeeping to clean them and was told to request through maintenance, not housekeeping. Bathroom was dirty and had mold in the shower. Called Priceline 1st night there and was told they'd offer a refund that night only. It was marathon weekend with all hotels booked so we had no choice to stay New York City with no heat and dirty room!!! Also, Priceline said hotel would charge $160.64 for hotel fees. I was charged $200 upon arrival and another $241.87 a week after check out. NO ONE will call back or return messages.

I used to use Priceline all the time to book hotels, and occasionally a car rental or flight. I have had 2 issues with hotels that I booked through Priceline and after the most recent which I even provided verification, and them not being able to assist, I will not use them again ever.

I made a car rental reservation through Priceline a few weeks ago. This is an express deal and during check out right underneath the total price it says "Best Price Guarantee". But 3 weeks later, I found out the same express deal is even cheaper now because the base rate drops. When I called customer service and thought they would give me a price match, they were very rude about it. Basically, the argument she gives me is I have to find lower rate from the exact same rental company I get from the express deal. Everyone knows this is definitely going to be more expensive no matter what.

Tried to book a hotel for the same night, in the website swap the date to the next day when I would not be in town. Called within 10 minutes to try and fix the problem, and it did not get fixed, nor would they issue a refund. He pulled $200 out of my account for no reason with us not getting anywhere to stay. This is straight theft. Do not use Priceline.com to book a hotel.

Go to my hotel after booking with Priceline. Supposed to check in by 2. Hotel was not ready until 5. Priceline was nowhere to be found. Try to get help from Priceline to fix situations. No help, no contact numbers, nothing. Impossible to get human service.

I booked a hotel reservation on Priceline. The day before the reservation, in fact 25+ hours BEFORE the reservation, I tried to cancel it because our travel plans changed. I called the motel but after multiple rings, I received the recording that the voicemail box was full. I then went to a Chat with Priceline. The answer was I would forfeit my entire payment to the motel because it was the day before. When I explained that it was more than 24 hours before checkin, the response was that I had agreed when I hit the Submit button.

I booked a room through Priceline for a weekend getaway. My only request was for the hotel to have a hot tub. When we checked in we discovered that the pool/hot tub were out of order. When I inquired at the front desk I was told nothing could be done because I booked through Priceline and I'd have to complain to them because they were aware of it.

I booked a round trip first class ticket for my handicapped mom. One of the airlines went out of business, so Priceline broke up my round trip into a bunch of one ways, then charged me a re-booking fee of $230.00.

This service is a con, a rip off and a nightmare. I looked up rates for hotels in Savannah, GA, prices were comparable so given that I was about 15 minutes away from the hotel I wanted to stay in and there was no lack of vacancies in the area, I decided to call the the hotel directly. After googling “Phone Number For Springhill Suites Downtown Savannah” I called the number that came up. I got "Reservation Desk". I specifically asked if I was talking to the reservation desk in the hotel and the con artist I was speaking to said, "Yes you have called the right place. This is “reservation desk”", a gross and purposeful misrepresentation. The price shown on the internet was about 143 and by the time the man I spoke to was done it was about 196. I asked what the extra 50 plus dollars was for and he babbled something about tax and not being able to break it all down but it covered "EVERYTHING" and there would be "NO" other charges at the desk.

I have used Priceline for years, but after my recent experience never again. The first problem was that they booked me in a smoking room. I did not request a smoking room. Secondly the Extended Stay in Henrietta, NY was disgusting. We had a party of three. The hotel tried to split the reservation and gave us 2 rooms, one for my wife and daughter and the second for me. The rooms were clean and the place was a dump. In the smoking part of the building you could smell pot. We tried to resolve that night, but priceline did nothing, We ended up staying at another hotel.

I was searching for a car rental, I came across Hotwire and Priceline. Hotwire was cheaper but Priceline had a price guarantee and in the past didn't require payment upfront, where Hotwire did. Before booking either of them, I called Priceline customer service (which was very difficult to get beyond the automated system) and spoke with an operator. I just wanted to know how the price guarantee worked. I read to her both prices and all the details. She said I needed to book it with them first then she would check the other website and issue a credit. She said the itinerary needs to match. I read all of the details to her, dates, location, vehicle pick up and drop off times. I told her I would book it while she was on the line. I booked it and then she said the car agency didn't match. Both sites were blind agencies and did not reveal until you made the purchase.

Booked a trip with Priceline for hotel and flight. The day before our flight I went to check the status and there was no flight. The airline said they cancelled our flight 2 months before and Priceline never informed us. They couldn't help us. In anyway at all, I had to find my own flight home and had to leave a day earlier.

When I showed up to a room that I had booked almost 4 months in advance I was told my reservation has been cancelled. I got a hold of Priceline. They did not know anything about it. After an hour they told me they would relocate me. Two more hours of being on hold I was told there was nothing available and all they could do is refund my money. They were too greedy to get me the room that was available at the time when I was trying to check in and instead left me room less on a Labor Day weekend. I slept in my car. I didn't get to visit any of the places that I wanted ruining my first day of vacation.

I bought a plane ticket through Priceline. The priceline receipt was for economy class. The ticket I received was a lower class, leading to hundreds of dollar added on to our trip (luggage) and I definitely would have gone with a different company had I known. The customer service said they would provide reimbursement for baggage (NOT ALL THE LUXURIES EXPECTED OF OUR ECONOMY COMPARED TO LIGHT FYI, which they claimed they could not offer though we paid for it) and could not provide any written confirmation of our conversations to resolve even that, so I sincerely doubt that I will ever get reimbursed. I tried to file a BBB complaint, but looks like they've been booted for misleading their customers.

We were booking a hotel through what we thought was the hotel site but had to find out if the hotel was pet friendly. A link with a phone number was provided that said reservation desk. While we thought this was the reservation desk of the hotel, it was actually Priceline. The agent looked into the pet policy and advised us that the hotel was pet friendly but he did not mention that there was a $20 per day per pet fee. They later said that the hotel didn't provide them with that information but being the hotel experts that they aspire to, one would think that they would try to have complete information.

I always said that Priceline did right by me and enthusiastically recommended them. Until they outright lied and did me 100% wrong. We booked a 3 star hotel that was 1 star in reality!! Dirty, toilets didn't work, tv didn't work, horrible staff, everything wrong. We had pre-booked it for 3 days and were not prepared to stay at all. Priceline refused to refund the stay or let us out of the additional days. They said the hotel needed to do that and they would ask. They called back and said that the hotel refused. We insisted since the hotel was so horrific but they refused. We went to the hotel later and asked to be let out of the reservation. The hotel was irritated saying they already told Priceline okay!!!!

Booked a flight that said midday take off. When booked, the flight is not leaving until after 4 pm. I immediately called customer service and was told there was nothing I could do about it. I needed to be at my destination sooner than 11 pm at night, hence the reason for flying to begin with. I tried explaining that to the representative and still nothing. Could not change the times or cancel it. I would not recommend this company to anyone. Use Kayak instead, much better company and customer service!

This company will steal your money. If they promise you a refund of any kind, they will beat around the bush until you're too exhausted to fight them for it anymore. They have horrific customer service that's entirely automated and is no help at all. They stole my money without any intention of giving it back. I will never be using Priceline ever again, and I'd recommend avoiding it.

I booked my flight with Priceline and I have been told you will get travel points if you book the flight through us and you can use that points for your next flight. After booking I checked for the points and they told you can get after Boarding the flight. Later, I was booking hotel, I asked can I use the points, I have been told you can’t use for hotel booking, you can use the points only for flight booking. Then I said that’s fine! Again After some time, I was booking the flight and I contacted customer care if I can use that points, I have been told again you can’t use the points to purchase our products. Not sure if there is any such point system or they just make fool of customer. Don’t believe them, They cheat the customer.

I did an order from Priceline to hotel in Las Vegas. The thing is that they always write in the payment summary if more fee (resort fee) should be pay at the hotel. I choose the hotel I've booked within my budget so the final price was suit to me and it didn't had a resort fee. The final price was paid fully to them. But then when I checked out the hotel charged me over $221 resort fee!! I was shocked as it is a lot of money and I go with this hotel as it didn't had a resort fee mention as Priceline always do. I contacted Priceline with no help of course and they just send me to their fine print that of course cover them. Very bad experience.

AWFUL customer service - they don't care. Basically they 'lurk' me into selecting the express deal only for 5 stars hotel, end up finding out that the '5 stars' hotel they offer is more a 3.5 stars (which obviously the price should reflect so not really a DEAL). I asked to cancel because I was given the wrong impression, the customer service said I agreed to the term and condition so sorry (but not sorry). False advertising.

I purchased 3 rooms for 4 nights in New Orleans on Priceline months before a trip BECAUSE the cancellation policy was lenient (cancellation/changes possible up to 24 hours before arrival). I then needed to change the date for 1 of the 3 rooms for 1 night - I needed to cancel the first night at the hotel for that room. I was told that I could not make ANY CHANGES w/o cancelling the whole reservation once purchased. No matter how many times I went over this with the 2 reps, they repeated the same policy over and over, never acknowledging that said policy differs from online policy.

First of all, a rep “helped” me book the room and date. When I get to the hotel, no rooms were available even with the reservation I made and paid in advance for. Call customer service, they had the audacity to tell me to find another hotel on my own. I’m in Boston, never been there before, no room with just my bags in my hand in the rain. So I clearly cancel the reservation and look for my own room myself, mind you it costs way more to book a last minute hotel room. The ** said they’re not refunding me. So I end paying an expensive last minute room plus the original room from Priceline. This is a horrible service and should be ashamed of themselves. Rot in hell.

Every time I speak with folks from India or non ** staff they always seem to sound high and/or don't listen to the information given. The last rep told me to check my flight status online and call back if anything changes when the whole phone call was about my flight being cancelled which I explained didn't make sense to do. I basically had to walk the guy through on how to do his job "customer service". FFS I got more info while on the phone on the Alaska airlines website that highlights CA wildfire accommodations yet this guy can't pull up the site and initially was attempting to go to wrong the site. I've wrote this review while on hold.

I booked an Express deal. The possibilities shown were nice well known hotels. The one I got is a no name old dirty rundown place that is in no way comparable to the ones that said they were similar. Bait and switch. I complained. They didn't care. They said too bad.

Spend hours trying to change the flight, their customer service is blaming their rate department and within the their company one department can't contact one another even the customer complaints. That tells you what kind of customer service you're getting. Just found out the from one of their supervisor the last customer service rep I spoke to has even booked my flight to the wrong city. All their customer service rep has heavy accent and zero training. Can't even say the city name right. Spent at least 4 hours on the phone with nothing being done. Still on the phone holding as I'm typing this review.

I booked a rental car thru Priceline. I received a confirmation number. When I arrived at the airport the itinerary for the confirmed reservation showed: Easirent. Palm Beach Intl Airport (PBI). 150 Australian Avenue, West Palm Beach, FL 33406. Shuttle. When I asked the agent at the airport where the Easirent shuttle location was they told me that I had to call Easirent to send a shuttle to pick us up. I called the Easirent phone number and was rudely told that they had no rental cars available. I told the individual that I had a confirmation number. He rudely told me he didn't care. They had no cars available.

Warning, don't use their blind hotel choice process. They claimed we would be guaranteed a 3.5 star hotel and then set us up in a horrible, not even, 2 star hotel. When we called to express our concerns, they were rude and the supervisor even hung up on us. Be warned not to use their services.

The vehicle we rented broke down in a parking lot, we called their roadside assistance and after being told we would have to wait 45 minutes to an hour, before our trip started to get the Grand Canyon, was not to pleased. It delayed our trip on our honey moon to the Canyon by almost two hours. The customer service was poor, I feel undervalued as a customer not being given a discount, or some money returned.

I booked a hotel online during a recent trip to Detroit MI. I thought Priceline found the cheapest rate, they didn't. I found this out when I got my CC bill and the hotel had also charged me, by mistake. The hotel rack rate was $11 cheaper than Priceline! I contacted both Priceline and the hotel. The hotel clerk confirmed this cheaper rate would be the rate I paid at walk in. After another call to Priceline, and speaking to a supervisor, they would not credit me the difference. Poor customer service IMHO. I won't be using them again that's for sure!!

I have been using Priceline a lot in the past. However, some recent experiences that I have with them are really bad. They overrate hotels and charge a premium for these overrated hotels accordingly. They also charge higher taxes and fees compared with other provider; so even their rates appear to be lower, the actual cost could be higher. The worse is their customer service. All of their agents are from overseas (maybe India) which don't provide much service or problem solving. They just read whatever in their service manual to you over the phone.

Paid Priceline in advance for a room in Hawaii. After traveling 30 hours there was no room available. Priceline kept telling us they would fix it but we sat in hot car for 4 1/2 hours and they would not fix it. They would not get a another, even after promise. I ended up booking another hotel paying again, at a higher rate at a different hotel. Last-minute reservations cost more. No consideration from from Priceline.

I am a Canadian resident who tried to book a vacation package on Booking.com in Canadian dollars. I was redirected to Priceline where the currency of booking is not shown during the selection process. I assumed that the vacation that I booked on Priceline was in Canadian dollars for two reasons: I selected CDN on Booking.com and the amount that I paid was equivalent to the Canadian value quoted on Booking.com. Why is the currency clearly displayed on Booking.com, but not on Priceline? Why was the US dollar value on Priceline equivalent to the Canadian dollar value of Booking.com? The answer: these are unfair trade practices intended to trick customers into overpaying for their travel. In the last 45 days, I have regularly checked for the cost of my vacation package on Priceline and it has consistently come back approx. $300 less than what I paid.

The online advertisement of the hotel was false. The entire floor smelled like smoke and stagnated water upon entry. The room was NOT clean, the bathroom smelled like urine, the toilet was inoperable, the door handle was dangling, and the sheets were stained. I complained and asked for a refund, but my requests were denied. The day after I filed a complaint; I was wrongfully accused of smoking the prior day, I was racially profiled as a potential threat because the police was called to escort me out, and I was charged a $250 smokers fee plus the full amount for a four night stay, even though I don't smoke and I was only there one day. Priceline has numerous complaints about this hotel and I do NOT recommend anyone to conduct business with this company.

I was stuck with a Priceline reservation that was unauthorized. I was ready to bite the bullet as long as my wife gets somewhere to sleep for the night. I called Priceline once I found out the hotel had dirty linens, mattresses, showers and it seems someone was smoking in the room before my wife and kids checked in. Priceline refused to acknowledge the unauthorized transaction and threaten me to penalize me if I cancelled the transaction or ask for my money back, even though I called them 2 hours after the booking. Not only that but they gave my credit card info to the hotel that in turn charged me 171 dollars extra for incidentals that wasn’t even in the policy as punishment for complaining against the hotel and after I called my bank to save my life a senior Priceline representative called me to complain that I disputed the charges and again telling me that only the hotel can approve my refund.

These people are highly unprofessional the chat representative got smart and the phone lady laughed at me. I booked a reservation with my nickname because that's the one I have on my google and I this caused a ton of issues. After 2.5 hours of back and forth the hotel rep felt sorry and called her bosses at 3 am to help me out. I don't appreciate the unprofessional and online they don't show your clock in time so be aware because you could end up booking something you can't use until 15 hours later. I will never use these people again. They are located in Columbia. I got so angry I cussed the rep out in Spanish and she was shocked I knew Spanish. The company is a joke.

They are the worst online company you can use. They have fine print that basically restricts you from ever canceling your tickets or car rentals (even within 24 hours like everyone else enables you yo do). They are a very unethical company. Their prices are not very good either. Very hard lesson learned but I would recommend no one ever use Priceline.

I'm living in Colombia and rented a car through Priceline to pick up in Florida. They wouldn't give me the car because I didn't have my COLOMBIAN driver's license with me. Since I have a US license I didn't bring it. The reservation stated that I needed a driver's license and credit card... It said nothing about showing a foreign driver's license. On top of having to rent a car for double the cost because I didn't have a reservation, Priceline charged me a cancellation fee!!! And refused to return my money.

I was traveling by road six hours with my dog and needed an affordable pet-friendly hotel. I searched for a pet-friendly hotel and prepaid for a Marriott Courtyard that’s amenities include Priceline website included pet-friendly. Around 1am after 6 hours in the car an attendant tells me before I even enter the hotel that dogs are not allowed. I call Priceline for help. They tell me it’s my own fault for not reading fine print saying nothing is guaranteed and refuse to help me. Devastated I have to scramble in the middle of the night after a long car trip for other options less the $58 deal that added up to $93 with all their fees. Their “customer service” agent was right about one thing, it is my fault. It is my fault I chose to trust Priceline. Never again. It’s not a deal with this huge inconvenience, all their fees, and having to pay for a second hotel last minute.

First experience with Priceline. My mother booked a room through Priceline and accidentally said Saturday the 20th to the representative. She was looking at an old calendar and Saturday was actually the 19th. She called back 5 minutes later and was told there was nothing that could be done to modify and no refunds. My mother who is not very tech savvy, made an honest mistake and immediately tried to rectify the problem.

If you make a mistake, you'll pay dearly with all of their penalties. They have no compassion. I was booking a flight for my uncle's funeral and made an error in selecting return date. They could care less that I made a mistake and wanted to charge me to cancel the flight.

When I started it said free cancelation, no credit card needed for the reservation. However, when I try to make the reservation, a credit card was needed. Second, after making the reservation, my situation change and I needed the car one day earlier but was told that there are restrictions on the reservation, no changes allow and that my card was already charged and there is no refund allow. There was nothing that could be done.

Got a car rental for $99 from Priceline, when we arrived at the location listed on the Priceline website and on our itinerary it was the incorrect address. Was told to go to the MCO airport to pickup the car, only to be told we can't pick it up because it was listed under the first location's address (wrong location). So all in all we never got a car from them. Contacted their customer service only to be refunded $49 because they took out a cancellation fee! When in reality it was all due to their mistakes and we never cancelled the car. This place is ridiculous. I suggest never shopping with them!

I'm only giving 1 start because there's not an option for 0 stars. Customer service is terrible. After 4 calls, the end of the call always ended in the customer service rep not talking and hanging up (mysteriously happened 3 times while I was calling from a landline). I started by explaining the situation and providing all the details (always in a polite manner), I even asked If I can send screenshots of what I see on the Priceline App or if I can talk to a superior, but it didn't matter. This company only looks for their own benefit and trains people to care only for them. This was not my first time using the app, I have purchased plane tickets, make hotel reservations and rent cars through them, but this is definitively my list time using them.

Strangest customer service encounter I've ever had. The customer service representative did not know what I was referring to on their own website. She kept saying the rates I see are not for the general public. Refused to assist. I asked to speak to a supervisor. She put me on hold for 5 minutes (this was after a total of 30 mins on the phone with her already) and came back AS HER OWN SUPERVISOR! She went from being 'Stacy' to being 'Jamie'. It was the most bizarre thing I have experienced and surely against company rules. I am done with Priceline.

I have used Priceline exclusively for years. I made a reservation on August 31, 2019 and showed up at the hotel and was told that it was booked. I have two babies, three cats. My daughter in the car trying to get this resolved on the phone with them hour and a half. Then they send us to an alternate hotel that’s a complete other city far far away. The other hotel was not good at all and I complained to Priceline numerous times until they finally agreed to give me more than nine dollar credit. I haven’t seen a cent from Priceline and they blocked my emails. I just don’t believe this is good customer service at all. I can’t follow up on the credits and I will never use them again!!!! I would also advise anyone that uses a company to go over everything with a fine tooth comb. If I could give them negative stars I would do it.

I booked a hotel room with a free cancellation guarantee as long as I cancelled 5 days prior to check in (Oct 14). I attempted to cancel on Oct 9th and was told I was within the 5 day period and would be charged 1 full night stay because they do not count the day of check in as one of the 5 days. So actually, you need to cancel at least 6 days out from your arrival day. I called the hotel to see if they could help and they offered me a cheaper rate than Priceline ($20 less per night without the Priceline fees which are about $25 per night). So for a 2-night stay, the hotel was cheaper by over $40 ($406 for Priceline vs $360 for hotel direct). Same exact room amenities with same view. Called Priceline again which they said they would not honor their price match guarantee because they only match websites and not the hotels directly! They have a loophole for all their false advertising and I will never use them again.

The 2.5 Express deals are meant to rip you off. You think you’re getting one thing stated in the profile, only to find out that the hotel they’ve booked for you does not include said amenity and the hotel was the same price as it was in the non “deal” selections.

I booked a room for my parents in Miami from Fri- Sun. Due to unforeseen circumstances my dad couldn't go. So the problem is: would my mom still be able to check in without my dad being there since the room is charged to his card. We called Priceline and they told us NO. They cant cancel NOR change the booking. All we needed to do was change the card. We wanted to keep the room. So we asked was the hotel going to allow us to check in without us having that card for verification. Again NO. So... We're just out of $160.00 because we can't check in without the person that booked the room.

Hi there, I purchase airline fares, at checkout a pop-up window shows up and offers a great deal for a rental car for $10.00 a day. When I check-in for 6 days rental at $10.00 each day, the grand total came up from $60.00 to $182.00 even me providing them with comprehensive collision insurance. They make me purchase a supplemental insurance because when you rent a car thru Priceline less than $10.00 a day their policies require this insurance. Sound to me Priceline is nothing but some deceivers.

I booked a room after entering my address and where I was going. Nowhere did it say what currency it was in. The currency was in the terms and conditions. Also some “fees” were in there too but not on the website or booking page. I love chatted with them as something that was suppose to be 99 plus tax ended up being 157. And they said it’s in the terms and conditions so I commented maybe the currency should be somewhere on the reservation or cost pages. And the answer I got was, "Thank you for chatting with us and giving us your business". Then I asked again and got the same answer again.

Do not pay extra for assigned seating on Priceline!! I paid $71 a ticket to choose my seats later to find out there is "no guarantee" on assigned seating through them but it all go back to the airline. I could have upgraded directly with airline for $24 a ticket and got the seats I wanted instead of the $71 I paid with Priceline and got moved back!

I was looking for an affordable hotel in Brooklyn, NY for an upcoming weekend trip. I came across a hotel that was both nice and in my price range. On the website it said something like "call in and get a better rate", so I did. The guy was very nice. The price that he offered was maybe a $30 savings total. He didn't know that before I called, I almost booked online, and I had seen what my total price was going to be, taxes included.

I booked a round trip ticket for two. I called Priceline to cancel a rental car when I arrived in Florida on the first leg of our trip. The computer cancelled the return trips too. Priceline refused to reinstate the trip even though they called me to tell me the trip was cancelled without my prompting! They said the computer does not make mistakes and refused to rebook my ticket. I had to purchase new tickets because I had not choice. They said there was no one who could reinstate the tickets.

I rented a car from Hertz through Priceline. I paid Priceline for the full daily rental. When I picked up the car I asked Hertz if I brought the car back early would I receive the day's charge back, to which they answered, "Of course". I returned the car a full day early and was told again, "Of course you will get the unused day's fees returned, but it had to go through Priceline. Priceline said no. Never rent through Priceline! I've disputed it with my credit card company. The credit card company told me it was ridiculous and they credited my account. Priceline is a den of thieves.

I have used Priceline for many years with success but recently something has changed significantly when reserving an apartment abroad for the first time. Not only was I sent to a third party, Booking.com, without my knowledge but there were no reviews listed either. It wasn't until after the reservation was confirmed and the payment taken in full. When searching for the apartment details online after the reservation, it could not be found. The apartment was awful with no standard amenities. When searching for the very same apartment again, it was found on another website, Booking.com, and the awful reviews were 100% spot on. Upon returning to the United States, I complained and was not able to speak to a Priceline representative at all. All of the phone numbers would link me to Booking.com with not resolution and the online chat never worked. I will never use either of these companies ever again.

We rented a car through Priceline for our honeymoon in Mexico. We were told to pick the car up at the airport kiosk but the kiosk DID NOT EXIST. NO ONE in the airport had ever even seen one there, Priceline gave a non-working number for the car rental company, when we got ahold of the company, they said it was a wrong number we were given and the $7 was a reservation hold, it would cost an additional $150 to get the car. Priceline then did NOTHING to compensate for their misleading, actually FALSE information they provided. We will NEVER book through them again.

Booked a car rental thru Priceline with Dollar in Omaha. I added nothing in the way of insurance or other options but the price that Priceline quoted me would not be honored. I felt as if was a scam. Beware.

I paid 1400 dollars for a two tickets and I could not use at the airport, had to pay an extra 1000 to finally get another ticket at the airport and then 800 on the way home, between lost time and extra hotels it cost me over 2000 extra dollars. Then they would keep hanging up on me on the phone, even the supervisors.

I always use Priceline, but after this experience, I will never use Priceline anymore. I had a coupon, and I tried to apply it, the first agent told me never have the option to apply the coupon to FLIGHT, another agent told me your coupon expired already, but it will expire tomorrow, and the third agent told me the coupon is invalid. I booked an express deal airline and found cheaper airline tickets. The agent I first contact about my price match guarantee just straight up said he could not find the same itinerary.

I took a flight from Cleveland to Geneva through Air Canada and booked through Priceline. The flight I booked listed one layover and there was an additional stop that the airline already had planned. Priceline lied about the extra layover and when I called to complain, the first agent got Air Canada on the phone, and then dropped the call. When I called back, it took near an hour and a half to speak to a supervisor who offered me 5 percent off a hotel stay. I hung up the phone after they made that offer. The worst company I have ever dealt with. I will not be booking through Priceline again and would recommend no one book through them.

We had two problems with the same vacation. We booked two flights, one with British Airways to get to and from the Greece, and one with Aegean Airlines to get from Mykonos to Athens. For the first, the British Airways pilot's strike wound up canceling our flight out. Because we booked through Priceline, BA said we had to deal with Priceline. Priceline tried to be helpful, but ultimately could not be.

Was not told by Priceline that I would have to call them and have them call the hotel to get room key. That took a half an hour to do. Then when I noticed roaches in my room I turn the key in and asked for a refund. I was there less than 3 hours. They refused and Priceline refused to refund my money.

I booked a hotel through Priceline. There was no information concerning parking when booking. After booking while looking on Trip Advisor I noticed there is a $33 per night parking fee. This is in an area of a city where there is not typically a parking fee. There is a hotel next door with not parking fee. I feel if there is a substantial parking fee such as $33 per night it should be stated when you book. I called customer service and because it was a prepaid reservation they will not do anything. They state that when you scroll to the bottom of the page there is a small area where you can click on Booking conditions and it states there may be a parking charge. No other information. Who clicks on every single tiny area at the bottom of a page!! They need to have additional fees located in the booking screen just like most booking sites I have used. I will NEVER EVER use Priceline again!!!!

I was searching for a flight on Priceline to take a trip at Thanksgiving. As I searched, a special deal was made available to me. The stipulation, made clear by the website, was that the takeoff and landing times could not be shown until booking. I booked the deal, saw the times, and realized that the dates were exactly one week BEFORE the dates I had been searching. I immediately called to cancel per their 24 hour cancellation policy. I was then informed that this is a non refundable flight and I would not be refunded, leaving me paying airfare on a flight that I am not taking.

I booked an express deal for hotel and potential resort fees were not disclosed. You book a deal without knowing the hotel you will get on express deals, Priceline quotes a "deal" rate and once you book, no refund. Because you are booking blind, the fees tacked on cannot be anticipated by the customer. In my case, $41 extra charge on $136 hotel. That is a 30% price increase beyond advertised price. Very frustrated after Priceline refused responsibility and was told I should have been self informed on this possibility. Will not use them again.

I have used Priceline for many years but something has changed! I have been trying to book and flight and hotel room as a package to save some money. The advertised price is displayed... I think I'm getting a good deal. Once I add my personal information into the form and navigate to the next page, you receive a message that indicates the price has gone up due to demand. The price went from $599 per person to $785 per person. It's ridiculous! It feels like a scam and false advertisement! Buyer beware! I will look elsewhere. Priceline has lost my business!

Priceline is useless if you need info from a trip older that 18 months. In Canada we need to keep tax receipts for 7 years, apparently Priceline doesn't as they purge their system after 18 months. Chatting online is useless as you can't contact a supervisor and the Chat person keeps telling you they can't help you and gives you a useless 800 number to call. Used them for 20 years but no longer. I will use Expedia again as they at least follow up on complaints. Brenda, Calgary

Just the worst customer service, their prices are not the lowest, their policies are ridiculously geared in their favor. They do not offer best price, room selection, or cancellation. Beware you are required to prepay and once booked through them you are not getting any money back no matter what the situation. Always go direct to the hotel. I am not sure why theses places even exist.

I went on Priceline website to make reservations for a family wedding. After inputting all my info and submitting my request, the website stated it did not go through and my credit card would not be charged. So, we called the hotel directly, had them check, they did not see the Priceline reservation, and made one themselves. Lo and behold, 2 days later I get an email with our itinerary on it from Priceline. So I called the hotel and sure enough there are 2 reservations for us. I called Priceline and they refused to cancel without a penalty, EVEN THOUGH IT WAS THEIR FAULT!!!! What HORRIBLE customer service. They make a mistake and I have to pay for it. Never will I go through Priceline again and will make sure everyone knows how bad they are.

I am Canadian who has used Priceline successfully many times. When I use Priceline I change the currency to Canadian $ as the site allows. In this case I changed to Canadian $ but when I booked the non-cancelable room I discovered the program reverted the currency to USD. This resulted in the room I booked being far too expensive. I immediately contacted Priceline customer care via a chat room. I was told I could cancel in this case and I would have the room cancelled and the charges refunded in USD. Based on this booked another room through the Travelocity site in Canadian funds that was also non-cancelable.

I have mistakenly reserved a car twice! Made a first reservation September 24th for OCT. 12 to 19. On oct 1st I reserved again for $10 cheaper thinking that like all other rental sites I would be able to cancel the first one! Not only they will not refund it they won’t even credit it on a next rental?

I book from LAX to Macau through them on 6/27 2019. And for visa reason I could not get on the plane, and they didn’t mention people need to have Chinese visa during transferred flights. So I requested for a refund. First of all the customer service was always busy, I get to wait 30 to 40 mins to actually speak to someone. Which was fine, The problem was never been solve. Then back-and-forth for 3 months and they blame airline company for not refund the money. So I finally contact airline company myself. Realize that Priceline was never contact the airline company and was playing one man show. Because they were the one choosing refund my money. Wow... Crazy! Why you don’t say this at the first place and wasted my time for 3 months.

My daughter invited me to join the family on a trip to Denver for Father's Day. In June 2019 I agreed to rent a car. I went to Priceline.com where I found a Tahoe for $640. Thru Fox Car rental I filled out the information requested and hit 'Book It". It immediately jumped to Advanced Car Rental and the price went to $999.56! I immediately called Priceline where I was told it was a binding contract and could not be changed. I would be charged even if I didn't use the car!

Booked a hotel in North Carolina. Broke my femur. Called motel to cancel due to injury and was denied being charged for room. They charged us over $200 as a no show due to someone not doing their job and cancelling the room. I advise everyone to not use this company EVER.

In July 2019, I bought a round trip ticket to include car rental thru a Priceline from Houston to Canada on September 29, 2019, and Canada back to Houston on October 03, 2019. Early August, Priceline associates called me that my flight from Houston to Canada is cancel. Priceline associate was not able to book me to another flight, therefore, I tried to get my money back so that I can look for a different Airline. It was a hassle trying to get my money back from them. First, they gave me the run around that it was there while my bank told me nothing. Then, they told me to contact the airline to get my money back, yet, the airline have nothing to do with it and told me to call back Priceline.

I booked a rental car through Priceline.com (Booking Reference Number: **). When we booked, we were in Mexico. When we arrived to pick up the car at BWI airport (USA) the agent told us (my wife and I) that because I am American with a US driver’s license, the rate I was quoted and paid, does not apply to US citizens. The Alamo agent instructed us to call Priceline's customer service hotline. I called and was promptly told that it was not Priceline's responsibility and that I should call rentalcars.com for assistance as they were the ones who actually did the booking (I do not understand this as I booked on Priceline.com, the email correspondences were from Priceline.com and I received a satisfaction survey from Priceline.com).

What is interesting about this, is that I don't write reviews. It takes too much energy in my opinion, but after this experience I have to do this!! After 6 years of not being able to vacation, my husband and I were excited for a night away from our 6 kids. I booked a rental car and hotel though Priceline. What a bad idea!! We got to the car rental place and they didn't have the vehicle that we requested. Due to time restraints, we were left paying more than we agreed upon to get another vehicle.

I booked a car from the website. The estimated price was roughly 50 usd. Once I arrived to the rental agency, I was info that the booking had been done with an international rate, and I needed to present a non US driving license. Since I do not have one, I was charged a rate 4x bigger (200usd). Since I was traveling with a small kid I did not have a better alternative than paying the difference. At no time did Priceline inform me about this requirement, and the price they offered was not possible.

I booked a hotel with Priceline, and the hotel was unable to accommodate me as their security system was down. On contacting priceline, they simply said once booked the reservation is not cancellable. Truly a fraud approach to their booking. I will never ever book through them.

So we arrived to this location and went directly to our room to shower immediately. My wife was itching with hives down her entire body, legs, face, arms, etc. When she went to get changed near the bed she came to me when I was coming out of the bathroom. She shows me there is literally black mold coming out of the wall exposed. And as I start to look around the room I see it's everywhere - what the heck?? Black mold?? How is this facility even open? When my wife went to the lobby to talk to the guy who checked us in - he refused to move us rooms and assured us it was in all of the rooms.

We attempted to purchase airline tickets on Priceline because my husband's grandmother passed away and we needed last minute tickets. We thought we found a great deal 240$ round trip fair. Unfortunately after booking the reservation the reservation was cancelled. How Priceline had put a hold my funds not allowing us to use them to purchase tickets elsewhere nor would they give us a credit to purchase tickets on their site. This has caused my has caused my husband to miss his grandmother’s funeral due to their screw up. We will be seeking an attorney for this matter as This is wrong on many levels. They have stood out money and have not given plane tickets.

I had a car booked through Priceline for Fox car rental. My flight arrived at 11.30 pm (which I included in the request) so I had the pick-up time as Midnight that same day. When I got to the airport my car had been cancelled by Priceline, so I had to rent through Dollar who still had cars.

Booked a room at 5 and got to the hotel at 12 midnight in a place I did not know. The hotel person said 100 deposit and tried to change me for my room again before I checked in. Called Priceline and I got someone from Hongkong. Every few minutes call dropped. Had to take picture of the hotel then she helped find another room so booked it. Went back, done the highway 20 minutes to get to the 2nd hotel I booked for the night, get there and no one at the office so it said go to a phone push 0. No one would answer so called Priceline again by this time it 2:45. They tell it my fault because it was for check in after 3 pm. I can't get my money back. Can't cancel. They keep tell it was my fault when the lady help me book it and that all they would say is it your fault but this is what my original hotel was Oyo hotel. It was trash, nasty, gross.

Worst company to deal with! DO NOT BOOK ANYTHING WITH THEM. Booked a hotel with them, they confirmed but later said it wasn't available and gave me a way inferior hotel in a worse location and told me it was "even better". I refused to stay in the new hotel and went to the original one I wanted and the hotel said they had availability. I asked Priceline to transfer me back to the original hotel I wanted to which they NEVER responded in time and my WHOLE 13 night booking at the other hotel was completely cancelled because Priceline did not bother informing me that if I didn't show up the first night, it would be null. So Priceline basically just stole $3500 and won't do anything to fix other than give generic excuses. Absolutely useless customer service. They will take your money and run with it. This company should be sued for FRAUD!

I booked an overnight hotel stay in Dublin. My credit card charge was higher than the Priceline receipt, so I called the customer service to request a simple adjustment credit. I’ve been transferred multiple times, the reps were playing dumb refusing to acknowledge the discrepancy, even though the screenshots of both, my Priceline receipt and my cc charges, were provided. After multiple phone calls and emails I decided to let it go and take a loss, but I’ll never book through them and their affiliates again. I’m sorry to say they seem a scam; and if their customer service is so unhelpful in a simple correction like that, I cannot imagine what travelers with more serious/complicated issues are faced to deal with.

Just realized that Priceline charged 12.5% as agency fees on car rental. I made a reservation on Priceline for car rental, and prepaid $180. When I returned the car I got the final invoice showing that the cost is only $160. I thought that I should get refund, so I asked the car rental company. They said it was the money they got from Priceline, then I reached out to Priceline. They told me the rental company should not tell me the final price of $160, as $160 is actually the actual cost of car rental, and the extra $20 is Priceline's profit margin! Priceline charged more than 12% as their profit! Not sure if other travel agent charges so much like them, but it's way more than I thought. Plus I don't like the way they communicated with me. I will not book anything via Priceline.

Needed a rental car for one day. Went online looking for the best price. Ended up on Priceline.com and paid for the rental car 3 WEEKS in advance. My travel plans changed and I called the rental car location (Budget) to modify my reservation to pick-up a few days later. Budget told me that they could not change it because I had already paid for it using PRICELINE. I called Priceline at 1-877-477-5807 and explained I needed to pick up the car 3 days later, and it was already paid for.

Updated on 12/14/2019: I booked a Trip for myself and 4 of my family members for trip from Boston to London. One week before my trip I been diagnosed with cancer. Hospitalized, I spoke to my doctor at the hospital, he wrote me a letter about my condition that I would not able to travel. When I call Priceline representative from hospital, asked me to email the doctor letter, that he will then submit a refund. No refund nor email from Priceline, called multiple times, each time been told, "We request your refund," never heard back from priceline.

Beware of deliberate bait and switch. I searched for a room for 3 adults and chose a deal where it could have been any of three top hotels in Times Square. I of course ended up with the worst of the 3, which is fine, but only AFTER I paid did I get a confirmation saying the room was only for two people. Good thing I noticed or I would have shown up in NY with no room. Not only was it not the price for 3 people but the room could not accommodate 3 people at all.

I booked a hotel room through Priceline website. All during booking it stated clearly that the prices are in CAD (Canadian Dollar). After I made the payment, in my receipt it stated that all prices are in USD (US Dollar). Now I see how they make their money. By stealing from their customers. Stay away! Not worth it.

Do not use this site - the comment "1 of these 4 hotels" will be the one that is selected is a lie. They will book you in any hotel that is close to the same class. Planning a trip to Key West and the Express Deal showed 4 hotels that would be chosen. Once we reviewed the 4 hotels and decided all 4 would be great, we went for it....The hotel we received was not one of the initial 4 and not even close to same quality. I immediately tried to cancel with Priceline and they told me nothing they could do. I realize the express deals come at a discounted rate and you take a chance on the hotel you get, but it should at least be 1 of the 4 they show you. Do not book through them as their customer service is terrible!

They put in email that they took $56. In in all reality they took $140 without an email. Took my money and then they wouldn't give me a car because I didn't have a credit card but they had my money. Thank you. Not real happy we drove 2 hours out of our way for this car.

Reserved a private condo in Chicago for one night, an overnight business trip. Fly in early. A full day of meetings. 5:30 pm trying to locate the property, all I was given was an intersection and a building name. Tried to call the contact number. Got a busy signal. Then get an email saying they cancelled my reservation because they could not process my credit card. Called the number in the email. Got a non-native speaking individual that said he could not do anything for me. If you like playing games feel free to use these jokers, if you need reliable, competent services go somewhere else. Oh yeah and to be perfectly clear the credit card they could not process was easily processed by the hotel I was able to find a room in.

I bought an airline ticket to see my niece in the military at Alexandria LA and paid $70.00 to pick my seat. When I went to check in I went from seat 14a to seat 37a. Neither Priceline or United had a reason other than the seat I chose was already taken but the diagram on the plane was an empty seat.

Ok folks! On August 23 booked a package with Priceline! Hotel/Flight/car for 3 nights at Clearwater Florida! Cost was $1254.00 or so for 2 adults! Priceline sent me a confirmation receipt not once but twice! The hotel was beautiful and we checked in no issue and the person at the guests services looked at my confirmation # and so on an so forth.. She mention ok package is paid so only money was collected for incidental and valet parking.

In August I purchased a package for two through Priceline, flights, car rental and hotel accommodations. 2 weeks today before my trip I find out one of us cannot go on the trip. I knew Priceline rules of no refunds, so instead of losing out completely I called Priceline and the airlines to change the name on the second ticket so my friend could go with me instead. They said because of the type of ticket I purchased, the airline ticket was non transferable and non refundable. I said, "Well the package was offered through you all???" Priceline should be able to help in this type of situation. Changing a name on an airline ticket should not be a problem. So I am out for a $589 round trip ticket because of unexpected circumstances. No credit given for a flight in the future, nothing, from Priceline or the airline. I will never book a package deal from Priceline again nor will I use American Airlines.

At today no refund from the hotel and Priceline don't care about! They washed their hands. We made a reservation three month ago through Priceline for three nights. We arrived late night. It's when the problem arrived. This hotel was overbook and no room for us! Imagine it's 1 am. The receptionist lied to us and tell us all the 10th floor had water damage. It was only overbook. I could put 5 stars to the receptionist. The second day she was nice, professional and find a room for us for the last 2 night. But when the pleasure is gone it's difficult to rate better. That's completely disrupted our weekend, and at today I didn't get refund ... wait and see. Tried to get refund for the first night because they were overbook, and relocated me in the room 101 at the Comfort Inn next to Holiday Inn. I dare anybody to sleep in this room, noisy, dirty, filthy. Shame on you!

For two days I tried to book a package on Priceline, it got rejected either for flight availability or hotel, fine. The problem is that every single time I didn't realize that the rental car was going thru and it was charging my account. I try getting help from Priceline but they said they couldn't help because I didn't book a package. Now two weeks later I'm still getting charge. This is simply ridiculous.

I recently rented a car through Priceline. I was promised one rate and when I received my credit card bill, the number mysteriously increased. Then, when I asked to see a breakdown, they would not provide it. And, told me that I'd already agreed to the charges. They are cheating people out of money, plain and simple. I will never use them again and I would think twice before booking through them with the other alternatives out there.

I booked a hotel through Priceline and the place was not as described. There was no continental breakfast which was the main selling point and was advertised on Priceline. There was no restaurant only bar which was not family-friendly. I brought this to Priceline's attention and was told that was “a matter of opinion.” But the fact that the place was packed with drunk patrons that were loud and swearing, clearly not suitable for children. It consisted of a bar and bar stools and 3 or 4 tables that were occupied and space reeked of alcohol and honestly my room was bigger than this so-called restaurant. The room and hotel were just disgusting. The chair that was in the room was so filthy we did not touch and as was the carpet and there was pubic hair in the tub. Not to mention the next morning I went to get ice from the machine and was brought to tears when I saw the mildew ridden, nasty ice machine.

Unfortunately, My son broke his Jaw in two places and I had to return my rental car after one day rather than 6 days to return home. The "wonderful" Priceline refused to refund the unused additional rental day. I can't believe a company can get away with unjust enrichment (profiting off of someone else's misfortune). Terrible company and I would not recommend them ever to anyone.

I booked a hotel on Priceline.com for a room in Thailand at Suvarnabhumi Hotel. My reservation was paid in full at time of booking. This reservation had an option to cancel and get a full refund if done within 4 days. I canceled my reservation two weeks prior to my stay, and got a confirmation of my cancellation. However, Priceline refused to issue a refund and they told in Chat to contact this parent company Agoda. Well I contact Agoda, they said they are waiting for the bank to process a refund since it had to do with currency conversion.

Horrible experience with them. Booked a car rental. Went to the car rental place and it was closed. Chatted with the agent and was told, "Oh well. Nothing I can do sad face emoji." Absolutely no customer service whatsoever. Save your money and hassle and deal with the car rental companies directly.

I went online to find local rental car deals like have so many times in the past, but one particular time my credit card was charged since they had my credit card information on file.. all other times would pay at the counter when vehicle picked up and seen right away charged credit card and reached out to Priceline to question and ask they cancel this reservation..,

Rented a car 2 weeks ago from Priceline.com. Got an itinerary from Priceline.com yesterday confirming my reservation. Went to pick up the car today, and they were out! According to Priceline.com (on a chat I have had with 2 agents, one on Facebook, and the other on their website), "We have no control over whether or not the rental car company has any cars. But don't worry. We can cancel your reservation and your card won't be charged." There is a convention in town, EVERY CAR RENTAL PLACE IN TOWN IS SOLD OUT! I am completely disgusted. (And they have left me in a huge bind with no remedy!) DO NOT DO BUSINESS WITH PRICELINE.COM. You'll get a false sense of security and zero customer service.

I am honestly in shock! I have been a loyal customer of Priceline for the past seven years and this week I need for help me book a room for the same day instead of the following day and when I realized my error I contacted them immediately (within 15 minutes) and folks that was a costly error! First they had to contact the hotel to get authorization to switch the dates and the general manager was not in so I had to call back. I called expecting to switch the dates for the next day only to be told that this could only be authorized by the general manager and that he was not in and not expected until Monday. We slept in the car that evening and our two kids. Since we were just passing through that town that reservation was no longer needed and it became a Request for a refund.

I made a reservation and within the hour needed to cancel it because my traveling partner also made a reservation with Costco. I asked to cancel and they said I wasn't allowed to cancel once the booking was made. Nowhere during the online reservation process did it make it clear at all that there was NO cancelling this. At least we could cancel the one at Costco which was cheaper by the way as well. We will be using Costco in the future which is too bad for Priceline since we've used them the last 10 years traveling to Maui.

I would give ZERO stars if I could. I do not recommend Priceline to ANYONE. I paid over $600 for a hotel room in Lake Tahoe which was canceled (unknowingly) and the "supervisor" only offered to give me a measly $275 credit. My suggestion to anyone who does choose to use Priceline.... DO NOT!!!!

I made a huge mistake. I booked a hotel with a "no cancellation" policy. Fair enough that I can't actually cancel... I get it. BUT -- the rudeness displayed to me by the Priceline chat and customer service people was completely unnecessary. The chat person referred me to Booking.com, a service I had never used. I checked just in case and Booking.com had no record of me or any reservation through them.

I spent over 2 hours selecting various flights that all end up being unavailable. At least 12 times though the whole system. Going all the way to seat selection, payment info etc to be denied. Never again! Spent 5 min on Expedia and got a flight.

Priceline claims it will honor a better price, but it does not. I found a lower price for the same hotel, same nights on Priceline's own website. When I contacted Priceline.com within the hour, they claim they "cannot see it on their end." I sent a link showing the lower price through the chat, offered to email, fax or text the advertisement, but they claim they cannot accept anything. They just have to "see it from their end." Conveniently, they don't see anything that requires they honor their guarantee.

Using the Priceline advance payment option, we booked two rooms for three nights for a family of six at Travelodge Cambridge, Ontario. One room had no curtains. We were shifted to another that was like a sauna. No longer able to stand it after two nights, we decided to check out a day early and informed the front desk. We also requested a refund for the third night, given that they were in a position to resell the rooms on Labour Day weekend. An argument ensued and attempts were made to reach the GM who has refused to reply. In any case, we were forced to go elsewhere and pay for other rooms. We contacted Priceline to seek support for our refund request. Priceline itself had to be chased for over a week and in the end simply relayed the false claim from the hotel that they were unaware of any issues. Both the hotel and Priceline should be ashamed. Fellow travelers should beware.

We called and thought we were booking rooms at Holiday Inn Express But they were booked up so what turns out to be a third party booking agency found us another motel, When we arrived we found out they had booked us two rooms with single beds when were assured we were booking two rooms with two double beds. Furthermore the motel showed that we were booked through Priceline which was never disclosed. We could not believe it. We had to book another room at our expense of course. Such Fraud by Priceline. Beware of these third party agencies and book directly at the hotel. That is if you can actually call the Hotel, which seems to be increasingly difficult. PRICELINE is a SCAM!

I booked my Daughter and I on one flight using Business funds. I tried to book my 4 year old on the same flight, paid through my funds. The site kept crashing and had a hard time getting my daughter and I reservations. When It came to booking my son, Priceline refused to attach my son. I had to go to the airlines to book him on the same flight that my daughter and I were to be on. I got a better rate booking through the airlines and credit if if he couldn't fly. I entered the flight information 5 times between crashing for my daughter and I. Each time I requested travel insurance. The payment finally went through and found that I was not given insurance as I requested and could not reenter the reservation to put on insurance.

The property listing stated that standard amenities included mini fridge and microwave. Upon booking a no refundable reservation, I learned it is a $15/day charge. I’m staying 6 days so I could buy a mini fridge for what I’ll pay. I asked the hotel and Priceline to waive the fee and neither will.

I booked a higher end hotel room through Priceline due to the cleanliness ratings. I paid the extra to get a good room and it was only about $5-10 cheaper going through Priceline. Big mistake. Unfortunately we arrived late and by the time I noticed the issues, my 85 year old mother was already in her jammies. The hotel was beautiful and first glance the room looked fine, but after I went into the bathroom, I noticed pubic hairs and stuff in the stool. I took pics of that and the crumbs on the carpet and the beds were made a bit shabby.

When I made a hotel reservation, the information given to me said "full breakfast included". I would not have booked this hotel if I did not know what type of breakfast was included as my travel partner specifically asked "what type of breakfast, it's not continental is it?" I said that no the information on the page before me specifically said "FULL breakfast included".

I spoke with three or perhaps four people today not including the hotel and burned up over 40 minutes to find a person that could perform their customer service duties efficiently. My conversations with the hotel booking clerk were the most useful. He indicated that working with Priceline is a hit or miss arrangement should anyone have to cancel or change. Very often the information that they provide is neither correct or timely in solving customer service issues. I am convinced that Priceline is not in all respects very good at all. My experience and several other previous to this were equally as frustrating.

I purchased an express deal rental car for 4 days at Newark International Airport. The "Priceline guarantee" says that a customer has up until 24 hrs before the car pickup to find a cheaper deal and the consumer will be refunded. A week before I am to pick up my rental car, Priceline now has that same rental car from the same company, with the same exact itinerary as mine, listed for half the cost I paid. After attempting at least 6 or 7 times, I cannot get Priceline to acknowledge this situation and they are just flat out lying when I call them by consistently stating, "We cannot find that price in our system". This is a flat out lie.

Priceline admitted their error and would not correct it. Our car isn't working because we're waiting on a new motor. I made a reservation through Priceline (Itinerary# **) for a week's rental. The reservation was through Hertz on Florida Blvd in Baton Rouge. An hour away from our house. At the time of the reservation, Hertz informed me that they could not fulfill our reservation because the car they were going to allow us to rent hadn't been returned yet. They called another location, who didn't have a car either. So they said they'll just cancel our reservation.

I recently booked a room through Priceline for the Marriott Courtyard in Deerfield, Ill. It was not booked as an "Express Saver" yet I was charged 37% for "taxes and fees" and then it was not divulged ahead of time or at the time of check-in or check-out that extra fees would be charged by the hotel for parking. If I had known ahead of time, I could have parked 10 feet further away in an abandoned parking lot. Watch out, because next time they may add charges for using the towels.

Total BS! Booked a hotel for 2 nights, I get there about 10:00, then do a bed bug check, and guess what?!?! This place not only has bed bugs but multiple 3 inch dead spiders under the bed!!! Priceline would do absolutely nothing to help, no better room, no new hotel, just refund the money (1-2 business days) while myself and my family need to spring for another overpriced Friday night hotel at 11:00 pm. Worst experience ever! Pissed!!!

I have booked a trip through Priceline and paid for it. Hotel did not find the payment and charged me again. I have called the hotel and they said the payment from Priceline was cancelled and they don't have it in their system. I have called Priceline and could not get around the automated voice that kept asking me questions and did not understand the answer. Finally I Googled a number to get a real person. Was on hold for an hour. Was told they will fix it. They did not. Was just now on hold again for an hour. The person said they will fix it, "hold on please," and after another hour, I was dropped from the call. So I have to start all over again. I am beyond frustrated and will never ever use Priceline again.

If I could give it negative stars I would. If I could swear on here I would. I made a reservation about 1-1/2 hours ago for a one-way flight, you would think that would be a simple task, no problems. WRONG!!! I would not want to be at my doctor's office right now because I am 1000% sure he would admit me to the hospital because my blood pressure is so high from the level of frustration from trying to book a ONE-WAY airline ticket!!!

This will be the last time I ever use Priceline!

I have been trying to book a hotel in Amarillo, TX for 9/17. I have tried for days. Every time I try and book the Extended Stay America ($38) it says "We're sorry we JUST ran out of rooms." Ok no problem. So then I try and book the express deal for 2.5 star hotel ($36) and every time it says there's no hotels available. So I called and they said they'd honor it. Kept me in phone for almost 30mins, gave all my info and then said they couldn't book it either!!! USE HOTELS.COM, YOU GET A FREE STAY after 10!!!!

Had a horrible experience booking a hotel with Priceline (and not the name your price version). I was booking a specific hotel based on price and location, which I could have done on any website, but Priceline was slightly cheaper (I wanted to be walking distance to the Munich old town, and close enough to a subway to walk with my bags). Thought I found a good deal with a Holiday Inn, and after booking a non-refundable stay, I discovered an error on Priceline's website. They marked the Holiday Inn near Sendlinger Tor (20 min walk to old town), but in reality it was about an hour walk from the other direction. Priceline's customer service's goal was basically to keep me on the phone until I gave up. The third representative did admit there was an error with the map, but claimed that it was my fault because I had the correct address and could have looked it up separately.

I booked a 2-night stay at a hotel thru Priceline. After a terrible experience with the hotel, I contacted Priceline because my obligation was not fulfilled. Priceline told me they had to contact the hotel before refund could be issued. Of course, the hotel refuse to issue a refund so therefore Priceline refuses to give me a refund. The hotel had me trespassed from the property and I was kicked out earlier than my scheduled leave time. Priceline will not give a refund if the hotel says no. I don't believe that is fair, I spent a lot of money, and because the hotel says no Priceline cannot give me a refund of any amount.

Stop wasting money on this company. They're gonna ruin your vacation. I bought a package from them to my August vacation in Los Angeles 3 months ahead. So, I chose Rio Motor Inn hotel. When I got to the hotel, there was no hotel name sign. It means nothing except apartment building. I asked people there and they said the hotel was closed 3 months ago but nobody told me from Priceline. They still gave me hotel confirmation number. That is really insane. I was so shocked and worried. I have made many calls to the company to ask them find another hotel for me. It wasted me few hours and made me unhappy for my summer trip.

I bought airline tickets a few days ago and I can't use them now. Priceline is taking the money. They are not offering a refund, an exchange for a later date; nothing. I'm really disappointed. The notices for these things aren't were you can see them. At first it said you can exchange up until 2 weeks before take off. Now it states up until 24hrs. I will not be using Priceline ever again.

I decided to use this site because of great deals offered and it turned out to be the worst decision I made. Hundreds of dollars of my hard working money was placed on hold to be refunded in maybe 3 to 5 days or longer for a vacation package that was rejected because of an unavailable flight time listed on the site. I called and spoke with customer service and they said it is nothing they can do but give me authorization codes to give to my bank to see if they can expedite the refund faster for something that was not AVAILABLE but listed what a major inconvenience when trying to plan a special occasion.

I went on Priceline to book a one day car rental. The price was $47. 2 days later when I went to the car rental place to pick up the car the lady behind the counter didn't realize that I have already prepaid for the rental car through Priceline so she said, "Your rental fee will be $31". I asked her I said, "$31? I thought it was $47." She said, "Oh you have already paid through a third party. I'm sorry." She wasn't supposed to tell me the rate but now since I knew that I paid $16 more to Priceline than what I could have paid at the counter of the rental car service I called Priceline and told them my situation and they said, "Well the rental car company shouldn't have told you the price." I said, "That's between you and the rental car company not me. I'm the paying customer and can you please reimburse me the difference."

I booked a flight with Priceline, which I did in the past. Then I found the same IDENTICAL itinerary on another website for cheaper. So I called THREE times within the 24 hour window to get a price match and a refund for the but they WOULDN'T do it. They put me on hold for hours (in hopes I would give up) and finally told me that they couldn't verify the price I was mentioning even though I see it on that other website right in front of me on my screen. I wouldn't trust PRICELINE ever again! In the 3 times I called they used the same tactic of putting me on hold for hours, and then telling me they wouldn't be able to do it. STAY AWAY! @priceline you are losing a loyal customer. This is a scam: https://www.priceline.com/help/#/faq/13697.

They are trying to get benefit if you already at the bad shape. I was at the airport and car rental company nicely explained that they cannot rent a car because their policy says that I should have cc instead of debit card. I understand. When I can the Priceline they are asking extra $26 because of their own mistakes. If I am using debit their web payment should not accept it.

It was midnight after a long drive with my 8 year old daughter. We had driven 12 hours and needed a hotel in Minneapolis. We booked a hotel 30min away from our location. We drove there and then at 1230am we arrived at the hotel and the hotel said they were fully booked 12 hours ago and they told Priceline that 12 hours ago and Priceline kept booking people there! There were 3 people in the lobby who booked with Priceline with no rooms to check into like myself. The other hotels in the area we fully booked too! Priceline blamed it on the hotel but no it was Priceline's fault! The hotel told Priceline they were full 12 hours ago. Priceline charged my card leaving me with no room on my card for another hotel room. We were stranded because of Priceline's terrible service. We had to drive another hour to find a hotel with a room that I had to call around and find on my own. Be careful! Do not recommend.

Do yourself a favor, check other online outlets prior to booking with Priceline and utilizing their "Express Deal." I contacted them within an hour of booking my "Express Deal" due to finding a cheaper price through Hotels.com - approximate cost difference of over $100.00 with taxes and fees. I reached out to Priceline, which their price guarantee says if you reach them within 24 hours OF BOOKING they'll refund 200%. All of the itinerary met Priceline's, but they said because the trip was today they could not price match or guarantee. Priceline, you should probably change your verbiage, because it is very vague, and your price guarantee is not worth anything. I certainly will not be using your services any longer. Utilizer beware.

My hotel stay through Priceline was awful. I was eaten up by bugs all night. Called hotel and Priceline with concerns and they brushed matter under table. "We don’t have problems with bed bugs" they said. So I aid for room, got no sleep, couldn’t work or even wear a shoe and because the funds were already deposited there’s nothing anyone could do.

I attempted booking a vacation package with Priceline. Several times I received error messages, yet I continued to try different combinations of flight & resorts. Little did I know, each error was charging my card!! It has taken new 7 phone calls & 2 online chats, yet all the pending charges still sit on my account & 2 WERE CHARGED!! Priceline says nothing was charged, yet I'm minus money in my account. NEVER again will I even open the Priceline app or website. Their customer service was HORRIFIC, the first one told me sorry there was nothing he could do & no supervisor to speak with. Nor could he help book, they are an online booking ONLY. That's ridiculous. Now they have flights subtracted from my account & says nothing is charged. Off to the bank tomorrow to see if they can't dispute it & help.

I would advise everyone not to use this site. The price was $100 more than originally stated with no possibility of cancellation. I made this reservation in haste without searching other sites not realizing that it was a site not connected with the hotel. The review would not allow me to give no stars. Otherwise I would have.

If you're looking for extremely poor customer service or stress you should definitely book using Priceline. They’re so well trained that they can screw up any travel plans. Their customers service is exceptional! If you understand broken English. Got time on your hands? They offer Wait times beyond a hour and best of all they don’t know crap. Refund are offered, but only after your money grows interest. 6-8 weeks. Looking for a nightmare vacation? Be sure to shop with Priceline....On a serious note don’t use them for booking if you are expecting a great vacation or flight!

We booked a 4* hotel with Priceline that is entirely under construction. Nothing is available, no lobby, no bar, no restaurant, no gym, NOTHING. We called them to talk about getting something back, they don't want to do anything about it, saying they talked to the hotel manager and he said nothing was wrong. They are completely aware of the situation as a lot of people complained about it, but will not do anything about it, saying it is not their responsibility. But it is, 100%. The hotel gave them the information about the renovations then never updated on their website so they could scam people again and again!!! Please NEVER USE THEIR PLATFORM, and if you see some very attractive prices, it's because they are hiding something from you!!!!

I showed up at a hotel (the Ramada near Hershey Park) after a 3 hour drive with two kids (2 year old and 4 month old) just to find out that I didn't have a reservation because Priceline double booked my room, and that there weren't any rooms available. I don't understand how Priceline couldn't notify me of this before I showed up at the hotel?!?.

I booked a vacation package on Priceline. When we got the confirmation itinerary Priceline had changed the hotel room type that we had requested. We had paid for an upgraded room type. When we got confirmation of the booking, the room type had been downgraded significantly. I immediately reached out and they said there is nothing they can do. I got the run-around from multiple "customer service" reps including a few higher management folks. It was escalated to the management team for review and the best they could do was a 20% refund.

The hotel can get you a better rate than Priceline, but, once Priceline is involved, they will override the hotel's lower rate and charge you whatever it wants, higher. I made a late stop for hotel. I had called Priceline but the hotel did not have any reservation when I checked in. My card was charged by the hotel for the night, 244. But then I also got a charge from Priceline at 278. I called Priceline and was told that they would correct it. Sure enough, they had the hotel cancel my lower rate and I paid Priceline's higher rate, even though the hotel had no record of Priceline's involvement when I checked in.

I used Priceline.com to book two hotel rooms in Blagaj, Mostar on August 1, 2019 for three days with check out on August 3, 2019. Priceline used their partner services, Booking.com for the transaction. I entered the address information for "Hotel Blagaj" into the GPS to take me there. I arrived at Hotel Blagaj, and was told by the receptionist they had my reservation and showed me the room. Everything was fine, however, upon checking out, the Hotel said that they did not have a reservation from Priceline and that I was in the wrong hotel. The hotel had the same name, same address same everything. I contacted Priceline immediately, they said they cannot do anything to help as they were not affiliated with the hotel. They could only transfer my phone call to Booking.com. I was transferred.

I made a mistake and booked the hotel room off by a single night. I immediately spoke with an agent after and they refused to adjust the stay or cancel due to their non-refundable policy. People make mistakes especially when booking off your phone. I had immediately called back in. During this call they claimed that they called the hotel and spoke to a Maude and that the hotel would not change the stay was the reason. I spoke with Maude right after and they never spoke with ‘Sky’ from Priceline. The hotel actually worked with me to change the hotel night and were extremely helpful. Priceline’s customer service is untruthful and their policies are ridiculous that 5 minutes after making a reservation you can’t make a change. Just scummy business practices and procedures all around by Priceline. Do not recommend ever using.

I booked a hotel with Priceline.com and on their app they have the same hotel at a cheaper rate!! I called and spoke with Summer #** (that’s the number she gave me) senior representative. I told her I pulled it up on my phone the room rate for $94 a night.. She told me she couldn’t find that rate, so then I got my wife’s phone and looked it up and there it was for $94 a night!! What a joke this guarantee is, they don’t honor it. They try to avoid it. I have screenshots. This is so annoying!!!

Good morning. Yesterday I was online looking for a hotel stay in the Sandusky area. Found a deal for Great Wolf Lodge, noticed it said free cancellation on the booking. I booked the trip then realised within a minutes time that it was in US funds not Canadian so I cancelled the booking. Then they proceeded to email me to tell me they would be billing me 227 US for cancelling even though it states there is free cancellation on the booking I literally cancelled within a minute.

I made a hotel reservation through Priceline and once we arrived at the hotel we determined it was too gross to stay. I called Priceline and they said that as long as the hotel manager approved the refund, we would be refunded. The manager replied his approval to Priceline so we checked out. However, I was still charged and Priceline declined to give me a refund. Therefore, I was forced to file a dispute with credit card company. After several weeks, my credit card company said Priceline would not budge and that I would need to deal directly with Priceline. I called Priceline back and they said that once I did a credit card dispute, they would no longer deal directly with me. So I am out almost $1,000 even though I followed Priceline's directions to receive the refund. DO NOT USE PRICELINE. THEY ARE LIARS.

Booked one motel because Priceline said they had a pool. Found out there was no pool 1 hour before check-in. Motel was gracious enough to cancel with no penalty. Booked a different motel with Priceline, with no advance notice, and had to pay much more. Nice motel. The desk clerk took my credit card info. Checked my credit card info today and have two charges pending, one from motel, one from Priceline. I understand the motel should drop off, just that some places put a hold on your money to make sure there is enough there. The problem is, the motel charge is $157.50, and Priceline is $183.91. That is what Priceline told me, but I thought that Priceline was supposed to be where you got a better price. Really, $25+ more? After many hours online and on the phone, I find out it is what it is. Never Again.

I purchased a hotel for 4 nights and the hotel was fine met my expectations. Paid $365 on Priceline after a $20 coupon I used. So today I checkout they ask if I'll like a printed receipt, I say yes. When I get to the car the total price with taxes was $275. So how did I get charged $90 more, would of been $110 had I not used a promo code. I contacted Priceline through chat right away. This is her response. "I checked here And the rate you mentioned is what we paid the hotel for. The front desk made a mistake and SHOWED you the rate that we negotiated directly with them for this reservation. The rate you saw is not available to the general public so you would not be able to book it."

Booked a pet friendly room with two queen beds three weeks ahead of travel time. My credit card was charged three days later. Got to the hotel this weekend and a room with two queen beds was not available. Was offered a room with a king bed which would not work for three people. Sent to a less expensive, sister hotel that had two queen beds available, but not pet friendly. Was told by the first hotel that our stay would be comped for the inconvenience. Did not remember until later that evening that I had already been charged by Priceline on my credit card. Brought this to the attention of both hotels and was told I would need to contact Priceline to get reimbursed. Contacted Priceline, gave them the above details and was initially told the credit card charge would stay because we were given a comparable room- even though it was not pet friendly and it was less expensive.

They had "24 hour free cancellation" next to the room I booked, but it was then changed in the contract to 7 day cancellation. When I tried to cancel they would not acknowledge that there was a discrepancy. It was very misleading.

Do not use Priceline, call the airlines to get your reservation. My flight got cancelled and Priceline canceled my flight on the one given to me the next day. My flight got canceled because of weather night before. Delta put me on the next morning flight, I go to check in and Priceline had canceled my seat. DO NOT USE PRICELINE!!!!

Ordered airline ticket Priceline. Got OOPS page. Stated to try again later. Called airline to cancel. To place order again got cost at $330.00. Confirmation 2 hours later. Will not refund $700.plus. Priceline a rip off. Never again...

Booked a room based on Priceline recommendation as the BEST deal. Scrolled down after paying.... Paid 20.00 more for a better deal. Went to cancel the first one and buy the second. They charged me for a full night on the first booking! 91.00! For switching hotels online in 2 MINUTES!!!! For a trip the next day! Never again! 2 MINUTES my deal had 2 pools and a shuttle service for 20 more. Theirs did not. It was not express or pay what you want or whatever this BS advertising ploy is. Just a regular transaction and I got beat for 91.00! They just lost who would have been traveling every month for the next four years and using their service. They are crooks!

I have been a customer with Priceline for quite some years booking all of my Travel needs with them. All these while, there were no issues but when you had the first ever issue, they are not willing to take care of it. Even at the mention of the loyal customer and quoting that if they can't fix the issue, that will be last time I do business with them, they are like "Thank You". Very bad customer Service and they are not customer obsessed as like other Businesses. They in fact ruined one of my trip because of this and they chose not to fix it even when it was urgent. Will never go back to Priceline ever again for anything. I would give -ve star rating if it was an option.

I'm writing this review after my second "bait & switch" reservation issue, as well as two additional issues I will detail below starting with the most recent. 8/15/19 - I booked what was advertised as 2 double beds oceanview pet-friendly room at $241/night at the Comfort Inn South in Nags Head, NC and when I received my email confirmation I noticed it did not say anything about oceanview or pet-friendly. I called the hotel to confirm the room type booked. They informed me it was 2 double beds streetview and not pet-friendly, without me even telling them what I expected. I told Jennifer (asst manager) the situation and she said I would have to contact Priceline. After two attempts at the chat, one of which the Priceline rep told me the hotel was not pet friendly and I should have seen that on the contact page I was given, I requested the phone number to call to handle this situation.

I booked my flight through Priceline. Circumstances came up. I asked to change my flight due to a court date. Just for three days longer. I was willing to pay more money. But they would not help me. Said ticket cannot be changed. I always use them and travel 8 times a year. Now I will use Expedia or Travelocity.

I was supposed to stay at the Courtyard by Marriott hotel on Saturday. When I arrived they said that it was booked for Friday. They proceeded to tell me that I had to contact Priceline to get a refund. I contacted them and they said the GM of the hotel was not on scene, but that they will contact him on Monday and they will call me back with the verdict. Of course to call, so today I had to call them and they contact the GM of the hotel and he dined the request because I was no show, yeah you think??!! I spoke to the GM of the hotel and he stated that it was a third party which means Priceline is on the hook for the money. I have been a loyal customer for many years especially booking trips for my Chief and my Police Honor Guard and this is how this company takes advantage. I will never use this company again I will stick to Hotel.com or Expedia for future department trips and law enforcement funerals. This is very disappointing to me.