Priceline Reviews

I was not familiar with Priceline but decided to try it for a car rental as a friend recommended it. First problem, they do not tell you the rental company name ahead of time. After paying for the rental I was told my car rental was with Allied Economy car rental (never heard of them) at Los Angeles/LAX. Next problem, they don't tell you but Allied Economy car rental cannot pick you up at the LAX airport. You have to take an airport bus (which did not arrive for a least an hour) and they drop you off at an empty parking lot of an abandoned building (where you wait until the Allied Economy car rental shuttle arrives, and of course it was raining and there was no cover).

Do not book with them under any circumstances. I have called Priceline twice, been put on hold seven times and did not receive any help. I booked a flight to Tokyo which the airline moved without my permission or notice. I tried to request a refund as the website guidelines state I am entitled to, and they refused. It was an $800 ticket that I bought flight insurance for. I had all of the safeguards in place and yet they still refused to assist me in processing a refund. I have spent over two hours on hold and speaking to representatives who did not know what they were doing and were not polite. If I could give them 0 stars I would. Book your own tickets, Priceline will screw you over.

Only a few days purchasing a trip to Austria with Priceline, the Austrian government changed their entry requirements, barring me from entry. When I cancelled my trip with Priceline, they provided no refund or voucher, even though I had purchased full trip coverage. They began by telling me that I was entitled to a voucher, but that I needed to speak with a different department. I was transferred literally dozens of times. I likely spent a cumulative 20 hours on the phone with Priceline, sent numerous emails (normally to no response), and was always very calm and patient in my dealings with the employees, giving each service agent a fresh opportunity to help. No one ever told me that a voucher was not possible.

OMG, this was one of the most frustrating and ridiculous experiences of my whole entire life. They were impossible to communicate with over the phone. Wouldn't help me and told me I had to deal with my issue by calling the airlines. I called the airlines and was told to speak with Priceline. So I called them back and they said they couldn't help me and they needed to transfer me to another department. I sat on hold until a robot told me I would receive a call back. A week went by and that was not true, obviously. So I called them again and they lost half of my reservation and had absolutely no explanation for that.

I made a reservation with Priceline for a car, then cancelled minutes after booking and was still charged $792 for a service I did not receive. When I contacted them they claimed I was not logged in at the time of making the reservation and it was non refundable. $792 for a car I DID NOT USE, and how did they know it was me if I wasn't logged in? The website offers a "priceline Guarantee" that is as useless as this company, DO NOT BOOK WITH PRICELINE. THEY ARE CROOKS

My wife and I had to cancel our honeymoon due to covid spread in the Caribbean. Priceline gave us a credit for our flight. When we called to redeem the flight no one seemed to know how to help. SCAM!!!!

Recently, I took a trip to Puerto Rico and rented a car for the week using the Priceline website. My flight out to Puerto Rico was delayed and when I landed I contacted the car rental facility. They then informed me that my reservation had been cancelled since I did not show up at pickup time. I was also informed that they had no more cars and they hung up the phone. I contacted Priceline but since they don't make a customer service phone number available, I used their chat feature. I told them what had happened and was told there was nothing they could do and to make a new reservation.

Booked a car rental with hotel reservations 40 days before my travel. A friend offered to let me use his car so I contacted Priceline. I was told that the auto rental was non refundable. ** WILL NEVER USE THEM AGAIN. I have rented cars dozens of time and never was one not refunded.

We had an issue with transportation and returning flights needed to be changed three days before departing. I looked on Priceline and flights were still available for the time we needed for $211 per person. After holding for long periods of time on Priceline the woman came back and said “good news is changes are included and you will receive a credit towards your new flight and you will just pay the difference in price." Considering the new flight was $20 more per person we expected to pay $40 total to change the flight. Nope, they said it would be $700!!! That’s including the credit and paying the difference. How can that be if the same flight could currently be booked on Priceline for $211! This felt like an absolute scam. Waited one hour to talk to a supervisor and got nowhere. Booked a flight on Southwest for $189 and made a vow to never use Priceline again.

Horrible customer service. Called to ask a question about booking and was reprimanded for taking up their time "while other people use this line to book and not to ask questions". The man was extremely rude and unwilling to help. He also yelled at me for my phone connection going "in and out" and told me to take him off speaker, when he was not in fact on speaker, and it was his end that was going in and out. So glad I did not book through them.

Went to confirm my flight to find out that Priceline changed it without me knowing. After hours and days of being on hold, transfered, them denying it was their wrong, finally escalated and still weeks without refund, hours on hold waiting. Do not recommend this company at all. If you want a cheaper flight, go directly through the airline. Less stress and hassle.

1- My car rental On Priceline was for $129 for 6 days, and I booked it a couple months ahead to ensure I get a good deal. Good price right? Well I already anticipated declining the CDW insurance and use the benefit that my Visa credit card offers for this car rental. But wait until I tell you how filthy these people are and how they played me to refuse it and forced me to buy their insurance for a very high unacceptable price. I called the Cancun location before my travel date to inquire about the pickup place and the shuttle, and they told me their agent will be in front of Margarita Villa rest outside the airport, and their agent will be there waiting for me. It took me a while to find the guy, as he was randomly standing in the back of the restaurant, with no signs or way to know that he is from this company. In about 15 min the shuttle came.

In October of the previous year I booked a Flight through Priceline and saw a good deal on a rental car if I bundled them together through priceline so I did. When arriving to the rental car facility they were completely out of cars with a line of multiple people waiting for the next car to return. With no idea when I would even be able to get a car and make my appointments I had planned for months I decided to call Priceline, cancel my car rental, and book at a much more expensive rate at the facility through a different agency due to the necessity of an immediate car. Priceline informed me that day that the reimbursement would be processed when the rental car company confirmed they did not have cars, as well as they will pay the difference between my new rental and the old one for my inconvenience. Great news and great customer service, I thought.

Booked a car rental through Priceline. We had a death in the family and we had to change our itinerary. I phoned Priceline and explained the situation. I wanted to ADD two days to the front end of the rental arrangement. NOT CANCEL, NOT SUBTRACT Days, ADD Days. The original representative was no help and after I insisted on speaking to a manager, she finally relented. The manager was worse. Totally indifferent, totally unsympathetic and totally NOT HELPFUL. Did not even offer alternatives. Yes, I saved money by using Priceline. But, their complete lack of care and inflexibility is not worth it. I will never use them again for anything.

My experience with both the agent and manager was horrible. My husband booked a car for me due to a family emergency. During the transaction he realized there was an error on card info and dates of travel. We simply wanted to make changes not cancel and after speaking even with the manager they claim they couldn’t do a thing. Says non refundable and no cancelations. Wouldn't override purchase or help in any way. They are schemers and I am disgusted with the lack of understanding and customer service.

We booked a hotel room from Priceline. Got to hotel, checked in and when we got to room we instantly knew it was a smoking room. We put our stuff on the bed and saw blood stains on the pillowcases. Took pictures and left to front desk. Front desk said they can’t refund me. Priceline has to. I have spent over 2 hours, 4 people, 1 supervisor and all I’m told is there is no refund. The smoke or blood does not matter. This is what you get when you use Priceline.

My son Booked a car. Price showed 552.00. Once he agreed to the price and entered his credit card and sent payment. He gets a update that the Price is now 777.00. Price changed during payment transaction. He did not agree to this price. Called and talked to 4 different people. No one could do a darn thing. Says non refundable and no cancelations. Went in a hour later and price still shows 552.00. Wouldn't override purchase or help in any way. What a crooked scheme and terrible customer service. Buyer beware.

This experience with Priceline has been a nightmare, they were very attentive when they wanted my business, but now it's avoidance on all levels. Although they promised a refund to my account, they have not sent a confirmation email to confirm the refund, yet they have deducted their cancellation fees. They don't hold themselves accountable for their mistakes. At this point, I had to have my bank get involved to take action. Please avoid Priceline, do your research, read the fine lines and understand their interpretation. Challenge their scam! Document everything through email, and don't believe what you hear even if they try to intimidate or use bullying tactics.

Priceline’s customer service is poor. The rep we spoke with was rude, disinterested and was not interested in being helpful. Their cancellation policy is confusing and only supports the company’s corporate greed. Priceline does not seem to care about its customers and appears to only be interested in taking advantage of people and stealing their money. Be cautious because Priceline will not help you and will only look out for themselves.

My Florida trip began with a hotel reservation snafu with another company (which we now have been compensated for thought it took so time) so we had no choice but to try to book another hotel while sitting in the middle of the airport. We saw great reviews for Priceline and decided to book through them. What a huge mistake. We ended up in a hotel from hell for which we were charged $200 more than the hotel we were originally set to stay at and the facility also tacked on a "resort fee". Resort? I truly think NOT. Cigarette holes within the carpets, bed shams, and chairs. Also had a flushing problem with our toilet and not sure if you have ever heard of "water hammering". Well it when pipes that carry hot water bang continuously while running or using the hot water. Not only did it do it in our room but also the room above us.

Priceline is a disgrace they don't care about human life at all. All they want is your money. They will not give me a refund and had nowhere to stay with kids! I don’t recommend this app to no one. They will take your money and not give it back, lie and blame it on the hotel. I was at the hotel and the front desk agreed to cancel it and even told Me they will verify it with Priceline. Please don’t use this app. They are middleman. Go directly to the source. You're only going to save a few buck. It’s not worth it. Don’t use it.

I used this service to book a hotel. We drive nearly 3 hours to the hotel only to be told it was overbooked and we don’t have a room. Since all other hotels were booked, we had to turn around and drive back home. This service is a scam. Never again.

Had a terrible experience with Priceline. Paid them over 1300 dollars and lost most of the money. Was trying to explain that there is a system error, but they didn't want to even listen to me. Definitely didn't plan to help. They would just say "there's nothing we can do, goodbye." Don't use Priceline if you don't want to waste your money.

These people won't get another cent from me. The no cancellation policies are written as an afterthought so that you will be screwed if circumstances change and you no longer need the reservation. Would give them many negative stars if it were possible.

I booked a room at Baymont in Colorado Springs. The hotel looked nice and the pool had a slide. On arrival the building looked old but lobby was ok. When we got off the elevator things changed. Trash piled up in the halls, 2 outlets, one with exposed wires in our room, stained sheets, Sheetrock literally falling from the wall in the shower, remote duck taped, dirty table, and lamp looked like someone wiped poop on it. I took pics. I should have known! The girl at the front didn’t even look at my ID or card and only said sorry when I left. Would not give me paperwork. When I call Priceline, they advise the girl was just as unhelpful and offered me a 15% discount (around $12.00). I’m reporting this as fraud as it did not match the description or photos and will NEVER use Priceline again. Wish I could post the pics..

If there is any problem with your purchase/tickets them you will be tortured hours on the phone listening to recordings again & again. Spend a little more money and go somewhere else. The stress is not worth the savings.

Booked a cruise in November 2021 for Alaska in late July of 2022. Upon booking it stated can cancel anytime before April 15th, 2022 with only a $100 penalty. Upon calling them today this isn't quite accurate. The way things are read it is totally confusing, I really feel like it is a way to scam people out of their down payment. I have been a user of Priceline for several years but most likely will use other companies in the future.

I got sick and had to cancel my reservation unfortunately. After I asked for a refund they said the hotel wants proof. After violating my HIPAA rights. I still wasn't approved for a refund. I will never use this platform again for anything. They don't know how to treat "their" customers.

Book a rental card just to get there and they tell me I can't book it. Take my money off my card and tell me I can't get it back unless I pay double the amount. The agents hung the phone up on me several times. I don't advise anyone to use them. I just basically gave them $280 and never got my rental. Priceline sucks.

My wife booked a flight through Priceline and all she wanted to do was change the times on the flight not the dates. She wasn't asking for a refund or anything. She called to see if she can change the times to an earlier time. They told her that she couldn't change the time and they couldn't help her. She paid $932 with the protection plan which we thought would be helpful which it wasn't. This site is a scam to get people money and not help them. I'm mad for her.

Horribly frustrated after spending hours with them and car rental company to fix issues with correcting wrong reservation drop off time, that happened after their online generated reservation system had issues. My car rental reservation through them had glitches when trying to complete. The forms kept losing information already filled out, after the make payment was clicked online. First it did just mill, then when it went through, it had faulty info not filled out as I had entered it, but that seemed to have been auto generated. One customer rep even told me it was online generated and sometimes automated. The car rental company rep, once I spoke with them, said it had happened before with reservations through Priceline.

Priceline's system had a glitch and the dates changed for the Hotel booking, and when reached out for assistance to correct the dates they said there is nothing they can do. It was more about how it was done. The Agent clearly did not give a damn. I copied the chat to share. Not only never use again, but for the first time in my life I'm leaving a review. That's how angry I am. It's not even about the money, it's bout the blatant no care attitude.

I'm very disappointed with Priceline and will not be using their lousy services anymore. Today, I booked a hotel and rental car for 6/3-6/5 and selected time to pick up/ drop off at 3:30 pm but when I received the confirmation email pick up/ drop off time was not correct and it was 10 am. So I called Priceline helpline right away and they asked me to call rental car to make changes for time.

I recently booked a hotel through Priceline.com. Base on their website, they indicated that the hotel have free buffet breakfast, Bus shuttle to the airport, Indoor pool and Sauna. I booked it and I paid almost $900.00 for 10 nights. Very disappointed, nothing were provided as they mentioned, in additional, the hotel was old, cold, 15" TV (year of 2000) no youtube, and no Netflix. I complained and they said they couldn't do anything. BE CAREFUL when booking through Priceline.com and be sure to take a screenshot of what described the hotel. I would NEVER ever booked from Priceline.com again !!!

I booked a rental car for my wife in her name using her drivers license through Priceline. Since she doesn’t have a ssn, she doesn’t have a credit card yet. So I paid using my card. The website let the payment go through! When we went to pick up the rental car (Hertz), they denied to rent it and they kept asking for a credit card in her name! I called priceline support to help and I was notified that I’ll be getting a call back..which I never received. I tried reaching them in chat and their associate kept telling me about policy of nonrefundable booking! So eventually I didn’t get my car, and Priceline made money out of my misery!

I only received error messages on Priceline.com and never was told that my flight was booked. So I booked another flight with Expedia. I never got a confirmation email from Priceline. Stated that they would give me a refund on Tuesday. It is now Sunday. I want my money back. I never knew I had a flight.

I rented a vehicle for my six day LA vacation through Priceline. I had an incident on the second day and Ace Rental Car had me return the vehicle. I called Priceline to refund the remaining four days to rent a car and they left me stranded with no refund and no car. I had to shell out another $600 dollars to rerent another car! I will never use Priceline or Ace Rentals again!!

I booked a room for the wrong date. I called Priceline to change it. I was told he could not change the date, only the hotel could. He called the hotel and when he got back to me, said the Hotel would not allow the date change. I went to the hotel to ask them to please change the date and I was told they don't have access to change dates when booked through a 3rd party and that the Priceline rep DID call but NOT to ask about changing the date. He CONFIRMED that he would NOT change the date.??. I looked at my Priceline reservation and it was clear Priceline would not cancel or change my booking.

Priceline is atrocious. I booked a very expensive hotel through them and got confirmation. When I drive four hours to my destination, my reservation was not confirmed. Then when I called they could not identify my card.

I was denied to use my ticket before the expiration date because Priceline system purged the ticket. I purchased $1107.93 American Airlines ticket from DFW to Hong Kong & changed my original flight date. All flights to Hong Kong was suspended because on Covid when I was ready to fly. I contacted Priceline to get a refund but I was told they’ll wave penalty I was supposed to pay on the change I made plus they will extend the validity until Dec. 31, 21 if I keep the ticket instead of taking a refund. I agreed to keep the ticket to avoid the penalty & received an email that confirms I can use the credit to any American Airlines flight before Dec 31, 2021. I arranged my vacation & tried to book my flight online before it expires but unable to get through.

Had to rent a car due to my car needing repairs, it was to be an insurance claim. I set up reservation to pick up same day, got call from my insurance company saying I needed to set it up through them for no out of pocket costs, so I immediately went back onto the site and canceled. Avis the rental place has verification of my cancelling. Call Priceline for I was charged the fee still and when talking with them I was told I was unable to cancel and refunds were not available. I never took the rental and I canceled it immediately.

On February 24, 2022, at 12:56 PM EST, I purchased an airline and rental car reservation for the dates in February to Indianapolis, IN from Washington DC. The reservation total was for $363.28 ($233.03 for airline reservation travel and $130.25 for rental car reservation travel). Within less than a minute, also at 12:56 PM EST, I cancelled this reservation online upon seeing that I made a mistake. I intended to book travel for dates in March, not February. I subsequently received an email notification of the airline cancellation and an assurance that I would receive a refund of $233.03 within 1 to 3 business days. Minutes later, I called Priceline to confirm the cancellation of my rental car reservation. I subsequently received an email notification of said rental car cancellation February 24, 2022 at 1:03 PM EST.

I rent a car from Dollars rent a car through Priceline and return the car 2 days early, I request rental company for credit and I was told the Priceline need to call us for credit. I call Priceline and refuse to call dollars. The best way to rent a car or reserve hotel is directly through the company website.

I never in my life dealt with a company that is so unorganized. Everyone you talk to can’t even speak English. You can’t even understand. I’m on the phone. Gary knows you’re talking to somebody in Bombay India or somewhere. Customer service agents are very unaware of this product that they’re providing to the public. They can’t tell the difference between a airport shuttle and a complimentary shuttle. All I have to say is buyer beware. I was told the customer service agent would get back to me in 48 hours and I never received a phone call. Please don’t get ripped off like I did. This company stinks to high heavens. Are they still in business this long I have no idea.

An absolute scammer - Priceline takes your money off your card then refuses to allow you to modify or cancel. I booked the wrong hotel in error as far as locations and they will not allow for a hotel change. The app doesn’t give you options to modify either. They have just scammed me out of $635. DO NOT BOOK WITH THEM IF YOU MAY NEED TO MAKE CHANGES TO YOUR RESERVATIONS.

In the end: they charged us for 5 days, without never having been in that hotel. We called costumer service, we talked to 4 different people (all in the India) none solved anything, we had to pay everything, this company uses foreign workers outside the USA who cannot take any responsibility. It is a fake paper company.

You get a quote and then the car place charges more than what was quoted and make you take out more insurance. Watch out. And they also said it was at the airport then looking and it was not. We had to get on a bus with two small kids and drive to get the car.

Have booked very few car rentals in my life, so to start, I'm not an expert. I had a short road trip planned for this weekend. Several months ago, I searched online thru Priceline and booked a rental using Budget. I paid for insurance online, got everything confirmed, and was really looking forward to my road trip. Then, the day before I was to pick the car up, Budget calls. Just wanting to confirm, no big deal. I confirm. Then they ask if I will be paying with a debit or credit card. On a side note, I had gotten myself in trouble when I was in my early 20s with credit cards and have worked very hard to fix my credit since. I no longer use them if I can help it. I do keep one with a small limit for emergencies and to keep building my credit.

My experience with the entire fleet of international reps has been a nightmare! I booked a flight through Priceline and picked my seats. I was billed for the seats, but it never went through to the Airline. The Airline said I had to purchase the seats through them, so I did. Since I never receive my seats from Priceline, I asked that they refund my fee. They said it was nonrefundable despite that I never received the seats. I spent literally hours on the phone with horrendous wait times to speak with a manager, I still have not received my money back from Priceline. Their customer service reps are clueless, and all of them do not have a decent grasp of the English language!

I had made a package reservation including air-hotel and rental car on MAR. 9/ 2022 that would start on MAR. 14/2022 in the amount of 1761.16 which was paid on a CAPITAL ONE CARD. On MAR. 10/2022. At 9.50pm on MAR.9 and 10 minutes after I made the reservation with PRICELINE, I had to call PRICELINE back to give them a TSA number which I did not give to PRICELINE when I made the reservation. I talked to a man of my concern for this small change and he told me that I had 24 hours to make changes. On MAR 10/2022 AND 15 HOURS after I made the original reservation, I called PRICELINE to notify them my travel dates were moved one week ahead from MAR. 21/2022 TO MAR. 26 and would request he to adjust my travel date reservations due to this emergency.

I booked a hotel thru Priceline at guaranteed the hotel was pet friendly. It was not. I do have service animals so I called the hotel. The front desk person gave me a hard time and asked questions. One is not allowed to ask of a person with a service animal. Because of her attitude and false advertisement of Priceline, I stayed in a pet friendly hotel in the same area. When I contacted Priceline they said I did indeed stay at that hotel and in room 204. What?!?! I never set foot there. They would not issue a refund. I'm having to go thru my bank to have this resolved. They are liars!!!!

Policy states that any cancellation within 3 days of check in will incur first night charge. My reservation was 84 hours from check in even by Eastern Time standards.. Last I remember a day is still 24 hours.

Booked a hotel based on the ratings. They were giving nines for horrible reviews. I did not have time to read the review until after I booked the hotel. Unable to get a refund. Have pictures showing how bad my room was and all Priceline did was offer a 15% discount on my next booking for hotel only. There is nowhere on Priceline to give my own review of the hotel. I tried for a credit based on how unsafe the hotel was. I can send any pictures.

If I have a choice to put minus 5 star I would do it… I have booked a van rental online, went to their office for pick up and I was offered a Honda Civic instead of a Van. I have agreed and asked their employee if the online reservation is canceled because I paid in cash for the full total and he confirmed that it was canceled…Next day I was charged on my credit card for the Van, they told me it cannot be refunded. I’m not gonna keep quiet and will press charges for this scam rip-off artist company.

My 1st experience with Priceline Was flying from NY to Greece. It was OK so I trusted them to do it again. I booked a flight to Italy with hotel included and the hotel did not look like it did on their site. It was full of mold, someone had tried to break in, they would not give me my money back and it cost me another €800 to get another hotel. I gave them another chance. This past 2 weeks I booked a flight to Texas for myself round-trip. That was fine. My husband had to go to Texas and I booked a flight for him round trip. And ended up that he had to change his flight for 1 week, I call them today to change the reservation to the next week & was ready to pay the $200 charge to change it. They told me no exchange no refund and if I don't take the flight it's my loss. So I had to call American Airlines & get it done right. Their $360 greed is their $2000 loss, my next trip is Barcelona with AA. Never again. I have %100 proof of this. Be careful using them.

I went to their site for a rental car in Orlando. I rented one for what looked like a good price. After doing so I went to the rental car website, and the reviews were terrible and quickly called their customers service and was told it was not able to be canceled because it was a special rate. I then rented another car for a more money over a hundred dollars more. I then tried to cancel and credit from a different rep. but with the same results. I have since Called AmEx my credit card company and started a dispute. I will follow-up with the final results. Be careful. Check reviews, but you can't do that at Priceline because they don't tell you the company before you rent..

Because of the bad weather, I have canceled my flight tickets, which the respective airlines have refunded fully for but to the Priceline, I have the confirmation of the refund with me and the statement from the airlines. But, Priceline keep denying receiving any refund or information from the airlines, they simply kept redirecting me to the airlines. After spending 6 hours on calls with Priceline, I never received my money. I had to dispute the transaction with my bank and that is going on now. Please stay away from Priceline, extremely misleading and confusing charges and refund processes.

We booked a trip to Cancún through Priceline first time in our life during February. We booked flight, hotel and rental car. Within 2 hours after our first booking, we had to rebook the trip with a little change, even though the total price was a little higher for the 2nd booking. We got a penalty fee from the hotel at $380 for the cancelation of the first booking. We talked to the manager of the hotel who's name is Enrique **. The manager agreed that the hotel was not lost anything since we rebook the hotel after the cancelation. The manager agreed to refund the penalty in full. He told us that we only need to wait for the fund release from their reservation office. We called the customer service several times to follow up. However, the customer service still could not fix the issue that we had three weeks ago.

On March 11th after my flight landing at midnight I booked a hotel through Priceline for the 11th-13th. I went to the hotel and checked in without any issues, unbeknownst to me my reservations was changed because they considered that an early check in. None of this was stated to me at the time of check-in. On the 12th after burying a loved one I return to my hotel to unwind. My room key was not working. I went to the front desk of the Delta Marriott in Woodbridge NJ to figure out what was going on. They stated to me that I was checked out of the room by their system automatically and if I wanted to stay there I had to pay again. Now neither Priceline nor the hotel wants to refund me my money. My reservations were for the 11th-13th. They should have honored that or at least charged me an early check-in fee. But no, they low balled me one one of the hardest and days.

I used Priceline to book a hotel. My hotel experience was terrible. The room I stayed in was dirty and the bathroom had ants, a clogged tub and hair all over the tub and walls from the previous occupant. Hotel said they couldn't do anything for me since I purchased through Priceline. I contacted Priceline via text and talk about the worst customer service. They told me there was nothing they could do because I had a no cancellation rate, which is wrong. I could cancel my room up to 24 hours in advance. I will never use Priceline again.

Always got automated responses saying that they are experiencing higher caller volume than usual and hence and waiting time is more than 7 hours. I wanted to reschedule my flight. After several attempts, I got connected with an agent. The agent mentioned that she was not authorized to make changes and kept me on hold for another two hours to make the necessary changes.

I rented a car with Avis through Priceline in December of 2021. Avis overcharged over $200 and would not take care of the problem. I called Priceline, and Priceline said they would contact Avis and get back with me within 10 days. Hello, where are you Priceline, this is almost 2 weeks now, I am still waiting.

Very disappointed that you associated with this hotel that was not safe to stay at. Will not be using your company and will be putting this out to other not to use your company if you are going to be associated with places that are not safe to stay at. How do you stay at a hotel that doesn't have room keys and you have to look for someone for over an hour to let you in your room. Very unsafe.

I had the worse experience trying to rebook a flight using flight credits. I was placed on multiple holds and given the run around by several agents. When I asked to speak to a supervisor, I was told by one agent that it was unnecessary. I was just trying to visit my family after not seeing them for over a year due to COVID and the horrible experience with Priceline only added to my distress. I am a person who travels often and I will never book another flight through Priceline.

Frank **. 3:02 PM (0 minutes ago) to me. Priceline promoted a hotel in Mississippi. On the website it look very nice. However when I got to the hotel, the hotel did not looked anything like on the web page. I arrived around 4:00pm and the first thing I notice was the stains on the outside of the building. Walked into the lobby and it was under construction, and very dirty. My room was nasty. The box spring was dirty around the outside. I could not stay there. When I requested a refund the hotel told me that Priceline was holding the money. I call Priceline and they refuse to relocate me or refund the money. I lost $180.00 and I will never book anything through Priceline. Also the picture on the webpage is not the hotel's picture. False advertisement. I have included the webpage below. **

I booked a hotel with flexible cancellation. I called over 16 hours to cancel the reservation before I was supposed to be at the hotel. I started my calls with Priceline at 11:30am 3/12/22. The flexible cancellation allowed me to cancel, change the reservation until 11:59pm on 3/12/22. I called a FULL 12 hours before. We happen to have had an emergency change of plans. They are trying to charge the 1st night in cancellation fees, although I booked the hotel as a flexible cancellation which was advertised. The agents I have spoken with say yes you signed up for flexible cancellation and yet you signed you would pay the first night charge. No, no I didn’t. I reserved a flexible cancellation room. I stated there is honesty and dishonesty and that false advertising is dishonesty. They agreed and continue to try to charge me.

We enter and reserve in 2 people 1 room, they book us 1 person 1 room. We have to pay $500 extra when we arrive. Customer service told us, "Well you should have read the fine print in the confirmation..." There are many many people that had the same complaint issue on TripAdvisor.

We had a great stay - despite inaccessible WiFi for the 5 day stay - until the last day when our souvenirs were stolen from the room. We reported the issue - but the internal handling was one sided and "protective" of their staff. We called the police who recorded and gave a report number. Had the matter been handled better I would have said it was a great stay. The hotel management was dismissive and only took interest when we called the police. In mitigation they offered us the chance to "shop" items from their gift shop. While this was appreciated, it didn't replace items which had been chosen over a period of 2 days and hence had a sentimental value. My friend and I were very disappointed in how the issue was handled.

I booked a flight March 2nd 2022 using Priceline and they totally deceived me. I choose a seat upgrade which they offered at a discount but it was not listed on the itinerary. I called and after speaking to the Supervisor, was reassured many times that I was upgraded to Economy +. She also told me that it takes time for United to upgrade their system but I definitely was Economy +. One week later I received a flight time change and the upgrade was not listed. So I called again and was told that I did not upgrade. Why did the Supervisor reassure me of the upgrade and then a week later told me that it did not happen. Do not trust them.

Booked through Priceline. Priceline's site connected to the hotel booked my night for the 10th of March when show up wasn't until 11th of March. My mistake. I should of paid attention to the inquiry date. Here's the kicker though. Why would I pay for the 10th when that's the day of my son's mouth surgery? The hotel checked me in on the 10th. Wouldn't change my date to the 11th. Paid Priceline extra for the trip refund protection. All of it just went to the company. Do not and I repeat do not book online. These animals will scam you for your money in a heart beat and slam are policy this are policy that in your face.

BEFORE YOU BUY IN PRICELINE, THINK TWICE. I bought a package and I cancelled next day, I did call 3 times to make sure its was cancelled. Priceline never give a refund for the car rental, with the excuse that the car rental don't give the money back so I lost my money.

Do not make any reservations through Priceline... No matter how discounted the fares are... Booked a trip to Seattle to catch our cruise to Alaska. Hotel and flight. Well after booking, the airline several months later changed the flight times, so we had to change our hotel reservation and switch to the day prior to departure for the cruise... New reservation made yet priceline and their third party partner refused to refund the first reservation. I've contacted PL several times and no help, then was told to call the hotel direct. I finally got a GM of the hotel to waive cancellation and was assured it was in the hotel data...

On 3/8/22 we had a family emergency and had to travel. We looked on line to book a room as we were on our way. 1st, the hotel we wanted was available so we booked and were suppose to receive a conformation # which we never received. 2nd, we get to the hotel about an 1 or 2 later and the reservation is not there. So we go ahead and get the room only to find out later the booking was on a hotel several miles away but with the same chain. We call Priceline to let them know and to not charge us for the wrong hotel. They would not credit us. They blamed the the hotel (Marriott) so we called. They verbally blamed each other and would not credit us for the wrong hotel. Both hotels had the same name. No address was confirmed, no confirmation number ever came in to our email. It was a pure unintentional accident. Should have been an easy fix. Don't use this company!

I booked a hotel on Priceline, it was not disclosed that you had to have a credit card for incidentals until after they took my payment... no big deal but I only have cashapp. I called hotel. They was awesome and understanding. I called priceline to inform them of the issue and try to switch hotels. Right from the start the guy was rude then hung up on me, I called back they answered and hung up immediately. I called 3rd time same thing. I called a 4th time from different number asked to speak to a manager was put on hold and hung up on yet again. I had to call hotel back. They gave me a 2nd number for booking.com... within 25 minutes my reservation was canceled and switched. No issues, no attitude, no problems.

I phoned Priceline to update my mommy's air ticket since I booked through Priceline. I Had to be wait for more than 2 hours, that is fine. I understand why the wait is there but no one helped me, I was hung after on the wait almost 4 hours. Was given 2 different information: first one said ticket can be extended and second said no can not be done. Very disappointed, Priceline you lost frequent business with 8 people for now. I have 2 family with 8 people have been booking with you. I would not recommend anyone booking AIR TICKETS with PRICELINE PERIOD!

Back in January I reserved a car through Priceline. When I arrived at the airport after a flight delay, I went to pick up my car and the rental company was closed. So I rented from another company. So I call Priceline and ask for a refund ( for something I didn’t receive and was told it was a non refundable. I’ve been treated terrible with reps hanging up on me. I asked for their corporate number and they won’t give it to me.. The CEO is Brett Kelly and I want his direct number if anyone can get that. I will never use or even go on priceline’s website again… Worst customer service around. I am taking legal action against them

This is the worst experience I've had with Priceline. I made a reservations at 6:45 pm, called back at 9pm to cancel and they stated it was canceled. Called back because Expedia had already refund the money. Customer services rep was very disrespectful and hung up the call. And now they are not refunding my money and you can't talk to a manager. The rep stated on a recorded line and said that she see the call but the rep didn't cancel it. I asked why she didn't know, ask for a manager. The rep said there is no one higher than a supervisor I can talk to. I'm out of $976.00. Don't go through priceline. They are the worst and the customer services is unbelievable.

I was warned not to use this service but because I was trying to save a little money I did a search for Hotels in San Antonio for anything close to the Alamodome. Booked my stay but when I got my itinerary in my email it was showing the wrong dates. So, I called the hotel where the booking was made and they told me they could not find my confirmation number Priceline had given me and told me to call Priceline directly.... called them... put me on hold.... came back saying the hotel refused to refund the money. I say... "So they did find me after all..."

If I could give zero stars, I would. My recent experience with Priceline this will be my first and last. What kind of a company will not refund your money when trying to cancel within 30 mins on a reservation? Disappointed.. Please do not use Priceline. I’ll fight to get my money back.

I booked a luxury stay at a vacation home on Priceline.com. I had multiple problems through the stay and called Priceline directly. They told me that the account was serviced through a sister company Booking.com. Even though I had never been to booking.com they told me I had to call their customer service line to complain. I called booking only to find out that it is truly rented by Vacasa. I called vacasa and aside from answering my call while staying there they have not got back to me. It has been almost a month. I'll never stay with priceline again.

This Super 8 was disgusting & Priceline refused to help get our money back. We stayed 2 hours after paying for entire week. We contacted Priceline, explaining the motel was filthy & infested with bedbugs. The ma.

My flight was canceled by American Airlines. I put in a request for my refund. My refund was accepted by American Airlines on February 9 so when I called Priceline they kept saying that American Airlines didn’t approve it. I have to wait 5 to 15 days for my money to come. So today has been the 17th day so I called American Airlines and they told me to call them and give them a number which I did with said they accepted my request official and I called Priceline and they still don’t wanna release my money.

Would like to share my recent experience with Priceline with someone other than the customer service number provided. I booked a travel package to Vegas with Priceline which include flight and hotel. I received an itinerary and even checked it before I left for my trip. Everything appeared as I booked, but to my unfortunate surprise when I arrived at the hotel, they did not have my reservation. I was shocked and disappointed. I called Priceline and I was told by the agent not to worry and everything would be handled. After being on hold for bit, I was told my hotel reservation was canceled in error by a computer glitch that Priceline was having. I asked why this happened and the agent told to me there was no reason and it was isolated incident. The agent informed me not to worry and I would be transferred to the relocation department to further assist me.

2802.22 - That's how much we paid for our trip. Flight, hotel, car rental and travel protection insurance. One week. 2 and a half weeks before trip I call to cancel. You guessed it. Here's the twist. Priceline.com charges my car for 2802.22, put all reservations and authorizations in priceline.com's name SO ONLY THEY CAN CHANGE OR ALTER RESERVATIONS. It gets better. Every reservation they reserve is NON REFUNDABLE. After all the runaround, the passing between all the different companies' customer service reps I managed to fight for a loss of 1642.00. Learn from my mistake.

I have had several excellent experiences with Priceline -- particularly when booking hostels. Though, one should note their cancellation policy is non-existent. Knowing this, I purchased the additional travel insurance through Priceline when booking round-trip flights. The insurance supposedly covered cancellation of flights. Unfortunately, when I called to change a flight, I was told that my insurance only covered my first flight! This was stated nowhere I could find. However, the insurance policy I had said it covered the entire duration of my trip. Had something happened on my trip, I never would have known my flight was uninsured!

As a longtime Priceline customer, it hurts me to give this review. I bundled a hotel & rental car for a trip to Florida. The car company was Green Motion, which we had never heard of, and they were listed as being at the Ft Lauderdale-Hollywood Airport. They were not--they were over a couple miles away in a sketchy area. Their van never came but thankfully a driver from a competing company actually gave us a ride to Green Motion’s location.

What kind of a company will not refund your money when trying to cancel within 24 hours on a reservation booked 2 months away??? Can’t believe it. How do they stay in business. Will never book with them ever again.

I was charged $122.47 on my debit card for a room through them that was rejected by then and they couldn't do anything to help me, treated me like crap and still hasn't sent my money after 7 business days like they told me to wait.

I am really disappointed with Priceline’s customer service and it’s policies today. I have a flight on March 4th and after checking in for my flight, I came to realize that I got in contact with someone who got COVID at the last minute. Then, I called Priceline to check if I can reschedule my flight or at least a credit for that flight. I was so frustrated by calling them all day. I talked to 8 agents but no one were able to help me. They kept on saying that it’s not in their policy to reschedule the flight. One of the supervisors whom I talked to kept on saying that there is no exemption for these kinds of situation and they cannot do anything about it. It looks like Priceline doesn’t care if you take a flight knowing that you have been exposed to Covid-19. I am really disappointed with what I had to experience being a loyal member. This will be the last I will be using their service.

Please do not use Priceline, if you expect to have to make any changes to your travel plans - especially during COVID. I've had probably the worst customer experience in my lifetime today, trying to redeem a credit for a trip I had to cancel in the fall of 2021 due to COVID restrictions. They have been sending me emails letting me know my credit will expire in March, when it expires 3 months later in June. When I finally got all my revised travel arrangements together, and called to book a new trip using my credit, it took 20 minutes to verify my identity. It then took another 30 minutes to attempt to price the change on one of my 2 tickets, at which point I asked to look at cheaper flights, and was told they can only look at 1 set of flights per customer. I'm currently waiting for a call back from a manager - not sure I'll hear from them. *boycott Priceline*

I had financial losses at Ramada by Wyndham Anaheim near Disneyland and Priceline would not give me any financial compensation and only offered a 15% discount coupon for future bookings with Priceline and would not even send that unless I agree to those terms that I had not even read about because they would not send me anything in writing until I accepted their terms as a settlement.

I told rep I would be using my Affirm card to pay for this transaction for the weekend, clearly they must get commission because he charged my card and lied about entire amount and told me Affirm would be calling me and that he needed to place my full card into system. Rep after asking him 3 times what is it saying about affirm, rep continued to lie and charged my card and said he must be didn't understand me. No you understood me clearly. You wanted a commission and lied to me over phone and did what you wanted to do. I would not recommend calling in to these overseas companies and having them book anything for you.

Worst scamming company that does everything in its power to make the customer experience miserable and squeeze every cent out of you. It is MUCH better to book directly with a specific airline or hotel instead. I spent 8+ hours total with Priceline representatives on the phone over a 24-hour period (beginning at 3am in the middle of the night) and ended up with a completely terrible "solution," losing money for the flight I was trying to switch due to Covid. I then tried a different approach and called the AIRLINE directly, and the airline resolved the issue within 10 minutes of the start of the phone call, and I was left with money left over for flight credit. If you care about your sanity or bank account, don't book anything through Priceline - ever!

Due covid quarantine I had to cancel my flight. Few days later contacted customer service for rebooking new flight on which I got email with airline confirmation number, ticket number, itinerary of my flight. Night before flight was trying to check in but ticket doesn't exist. For new ticket I was asked to pay extra money what I refused. I end up to buy new ticket from another company and having problem with returning my money. Called multiple time, spend hours on phone and each time was getting different informations. Avoid to use this company if you don't want lose money!!!

Have a serious health issue and they can't or won't answer cancelation questions. Have tried texting, phone and Facebook all incompetent. Especially upsetting when it is a cardiac issue that may require surgery.

Accidentally booked a rental car through Priceline after clicking on a link after I booked my airline tickets. That cost me and turned out to be a costly mistake. Due to a snowstorm our flight was delayed a day. I attempted to contact priceline via email but no response. There were no transfers or changes allowed on my reservation so I took it as a loss knowing that at least my SUV that I paid extra for would be waiting for me upon arrival since it was reserved and pre paid. Not so much. When we arrived at Fox rental car in Phoenix all of my category SUVs were gone but they could downgrade me with no price adjustment since I paid through priceline. I had no choice at this point so I took what I could get.

I've try to reserve a car in Seattle for the end of march and beginning of April. I live in the US. When I put in the dates and times and was getting a fair price. When I've try to secure it I saw that it consider me living in Denmark so I update it to the US and the page refresh and the price tripled. I have try it over and over again and from $363 it jump to $927.12...this is so outrageous. I've try to contact price line customer service but there is no response! I record all of that in a video and I'll be happy to share it.

Priceline canceled my hotel reservation without my permission just days before I was supposed to arrive. They then called me through the customer service line and offered to either put me up in a different hotel that was much cheaper than the original one I had booked and not offer me any refund on that or completely cancel my trip that I already have flights booked for. They were dishonest about the reason for kicking me out of my original hotel because I spoke to the hotel directly and all they had to say is that Priceline canceled my reservation. Worst customer service, kept me on the line for over 45 minutes each time and never got back to me. I ended up having to spend an extra $600 to stay at the dates that I have my flights for because now I have to book so late. Will never be booking through Priceline again. Don’t trust them they will scam you and try to put you in a cheaper hotel and keep your money.

If I could give zero stars, I would. My most recent experience with Priceline, will be my last one as they have taken advantage of the vulnerable state I found myself in. Not only did they offer me bad flights knowing I was desperate, but they were not available to rectify the situation they put me in. At first, Evan seemed very helpful with finding me a last minute ticket to Europe to see what I thought were my dying parents. At first he offered me a three thousand dollar flight, which I genuinely thought would be first class, but once I asked him that, he gave me another option that seemed much more “reasonable”.

I have all documentation needed to prove my HORRIBLE EXPERIENCE with PRICELINE. DO NOT USE PRICELINE!!! This company is dishonest and a true RIP-OFF! I reserved a mini van in Las Vegas. I paid for the rental upfront to ensure that there were no hiccups during my 48 hour stay in Las Vegas. I arrived at the rental car counter after waiting in an extremely long line to get the rental care shuttle and was told my vehicle pick-up location had been changed (by Priceline) to a location that was over 20 miles away! I asked how I was suppose to go to that location and I was told to take a cab or an Uber - out of my pocket! There were four of us so of course, even that costed more money than usual.

I had an experience with a reservation at the Petersburg Hotel in Petersburg VA. Get there & they don’t have a room for me. They send me to about 5 different rooms that was either in use or filthy from being used. The clerk tell me to call Priceline & they would refund my money after speaking to the hotel to confirm that they didn’t have a room for me.

If I could give 0*'s I would. By far the very worst customer service and never get anything resolved. Ask for a supervisor and never get 1 or "on the line with someone else" lol ya right. We've spent so much of our hard earned $ through their website and I will never again ever because of their non compassionate team. And I will definitely tell friends and family about not going through them.

We were traveling at night and needed a hotel for Holbrook. We selected our hotel online for Holbrook and it booked Showlow AZ. We immediately called the 800 number and was told “Sorry No refunds!” We weren’t looking for a refund we were looking for a transfer. I spent about 40 minutes on the phone and insisted on speaking with a supervisor or manager. I never got that far as they kept hanging up on us. Very unprofessional and rude customer service. We will never use them again or recommend anyone else to use them either!!

I was unaware I was booking with Priceline. Do you know that they charge you $400 over the rate of hotels??? Just to book a hotel for you they up the price for their service!!!! This is ridiculous!!!!

We asked Priceline travel agent to book tickets from Austin to Columbus Ohio. She booked wrong tickets from Austin to Cleveland Ohio Airport. All money gone in waste as she cancelled our tickets providing no refund...No updated new flight tickets. Priceline is looting money from people in the name of booking flight tickets with zero services. Priceline is a big fraud company so beware.

When you pick up your vehicle! On 2/10/22, I had a serious accident & totaled my car on my way to work. Although no one was seriously hurt, I was visibly bruised on my face from airbags. I’m grateful to be alive! It was a tough day made even more challenging by Priceline & Avis. I booked a car through Priceline online to be picked up at Avis Rent-A-Car at Austin Bergstrom Airport. A friend dropped me off to pick up the car. Although I had a confirmation number & paid with my credit card online, the Avis agent said I needed a hard copy of my credit card or I could NOT pick up a vehicle. He advised me to CANCEL my reservation which I did online.

I booked a flight one way from Chattanooga Tennessee to Chicago O'Hare. I purchased the trip interruption coverage for $18. I had to cancel my flight. But there will be no refund. The insurance policy issuer guarantees 100% refund up to $10,000 per trip. However the fine print says minimum paying $300 in my ticket was only $147. Money thrown away. Everybody in every company wants to steal from you. All the morals in this country are gone and the gloves have to come off. I'm so very tired of being taken advantage of. Please never buy trip interruption on ticketing through Priceline. You will never ever get a refund. And guess what? They don't care!

I had to postpone my trip last August due to COVID and Priceline gave me a credit for my flight. I used my credit recently to book a trip to Vegas for February 2022. All was well since I received a confirmation for my trip until we checked in at SFO airport with the airline and they couldn't locate our boarding pass and information. Apparently, Priceline provided fake airline ticket information, did not issue our tickets and we were stuck at the airport for over an hour talking to Priceline customer service that didn't get anywhere with them. We ended up missing our flight.

Never get a travel credit!! I booked 9 tickets to Hawaii, and due to covid we had to postpone our trip. Priceline gave us a travel credit for future date. I called to reschedule another trip and they’re charging me 2x the amount I paid for. I paid $117 a ticket and they’re charging me $250, when you check on their website it’s only $118. I asked them why was the price different and they said it’s because mine is a travel credit, and couldn’t offer the same price. I have the right not to book it but the credit won’t be accepted outside of Priceline. So I’ll lose my credit if I don’t pay an extra $100 per person x 9 people!! I’ve been on a calls with them for over 2 hours and the manager hung up on me! RUDE!!

I went on website, clicked the hotel I wanted and have been staying in the website, booked me for another hotel and they refused to give me a refund. Horrible customer service and they had no supervisor.

I was booked into the Grand Hotel in Ft Lauderdale, Priceline rated them as 3.5 stars and the pictures on their site painted a different story than what the place is actually like, I should of read the Google reviews first. This is a transient hotel, outdated, dirty and downright scary, Priceline offered no resolution, they would not book me elsewhere and had a take it or leave it attitude. I got the Hotel to cancel my remaining stay and they actually refunded me 5 days. Priceline still lists them as a 3.5 star hotel and obviously Priceline does not research into the places they promote on their site. I will never use Priceline again.

I cancelled my car rental 2 weeks prior to reservation date. Canadian government told Canadians not to travel for non essential travel due to COVID variant OMICRON... I did what I was told to do and Priceline won't refund $1,400 for a service I did not receive.

Horrible customer service. They will hang up in the middle of the conversation. It happened twice. They will never honor "Low Price Guarantee". Price is way more than other websites. Never ever buying again.

Have used them many times over the past several years, but this past week will be my last. Bad enough they booked me into a hotel that was closed for renovations, but then refused to help me find a new hotel. You read that right....A company that is in the business of reservations REFUSED to do what they call a 'relocation'. I talked to 2 different people 3 different times and after over 1.5 hours, all I got 'offered' was a 100% refund. Meanwhile, I was in a different city with no hotel. There was NO compassion for the situation they put me in, no "I am sorry, let's see how we can help". They actually told me at one time I had to 'prove' the hotel was closed, even though their multiple calls to the hotel went unanswered and the hotel's own website said it was closed.

Priceline Refused to cancel my reservation 2 days before Reservation day. I have to Dispute Transaction on my Credit Card. This is a Horrible and unbelievable Policy and it's a Trick to try steal Money from the customer.

In the process of making a booking with priceline.com my wife and I found before we even clicked to accept our booking that we were charged three times intending for the flight component of the trip. We then did not complete our booking and we're told we needed to wait 3-7 business days before those pending charges would be reversed. Again I want to be clear we never actually booked the trip. We were in the review process and found those charges on my wife's account before we even accepted our booking. We were charged without our consent three times for flights that we were intending to take only one time and never even gave consent or completed the order process. The actions taken were illegal. The response from customer service was inadequate and the fact that we have to wait over a week before we can book our trip based on our money being tied up is unconstitutional.

Priceline states on my hotel reservation that they follow the hotel's modification/cancellation policy. I had to change a date due to a scheduling conflict at work. I called the hotel and they approved the modification. Priceline refuses to call the hotel to confirm the modification and later tell me that it's Priceline policy that a change cannot be made. I asked to speak with a manager. They told me the same thing and they will not budge. I am out $300 for a one nights stay and will never use Priceline again and would advise others to take precautions as well.

Buyer Beware:. Zero chance an issue will get resolved. Priceline does not care about you or your family or any potential issue that may arise. All they care about is finding a way to charge you outrageous fees even when it them that make the mistake to cause this.

I booked a car rental through Priceline. The car rental company called me to tell me the days were not available and that I needed to call Priceline to get a refund. Well I did that. I rebooked another car with another company. When I called priceline to let them know what had happened they refunded the first car and then informed me that I could have matched the price of the second car if I would have rented the same type of car for the same days I rented the second car for the same days but it was a more economical car. They would not help me or match the price which they said they would have if I would have gotten the same car.

My passport was expiring within 6 months so the airline refused me to board due to that matter. My ticket was cancelled and I forced to return home. The Priceline staff are very unprofessional, very rude and don't know anything about customer service. Their overseas employees do not have call recording which can lead to them literally mistreating you and racial profiling. I have been in contact with Priceline call center for a week and half and so far nothing has been resolved.

Called Priceline to see what they can do since Menger said I booked thru Priceline, Priceline was like said they could not compensate refund or partial because I had checked in. How am I to know what the room is until I check in, please make it make sense. So I said so Priceline is screwing me out of my money, all she would say is, "We cannot give you full or partial refund" and they not doing anything to compensate. Don't recommend to anyone ever again to go thru Priceline. I won't either as well.

In December I had made a hotel reservation through Priceline.com and an emergency came up where the event I was traveling for became canceled and was being rescheduled due to the fact the hosts contracted COVID-19. At the time of finding this out I reached out to Priceline about changing the travel dates if it would be possible and if it would not I would still go and make it a couple's weekend with my husband. The Priceline rep assured me I could receive a refund if I rebooked with the same hotel when I received the new dates. The representative at the time failed to inform me that this request had to be made prior to the initial check-in date. This was extremely infuriating to discover as I TOLD the rep I did not know when I would get the new dates and did it matter when I called to rebook to which they clearly stated it would not.

$3500 pending (2 transactions) on my credit card and no rooms booked. First CSR told me to book with him because Priceline website was not secure. Supervisor hung up on me. Use HOTWIRE. HOTWIRE IS best.

I prepaid for an Infiniti QX60 in Dec. They didn’t have the car or even close that was promised for the reservation. I was told since I prepaid it is basically a voucher. I felt like they were trying to price gouge me since it was a holiday weekend. They offered me a downgrade of a jeep Cherokee or pay $240 more an upgrade. The whole point of a reservation is to make sure you have what was promised as paid not be told you paying in advance is a voucher and there’s nothing they can do.

My trip was cancelled by the airline due to the country being locked down for Covid. When attempting to get my refund, Priceline just says "sorry, there is an error when we try to process it. You will have to call the airline." The airline says that I absolutely must go through my booking agent, which is Priceline. Priceline is a scam company, refuses to help, and is just playing dumb while keeping thousands of dollars.

I purchased round trip airline tickets and car reservation with my online account with Priceline. When I arrived at the airport to pick up my rental car, I was told my reservation name had to match my driver's license. My reservation name was my user name for priceline, first name Nurse last name my first name. I called Priceline, and they said they could not change the name on the reservation even though my email account is my full first and last name as is my credit card I used for the reservation. Priceline customer service said they could not make any changes to my reservation and could not refund my money. I had to pay for another rental car service.

I downloaded the Priceline app and created an account. I made a last minute reservation at a hotel enroute to the location. I received a confirmation number. Upon arrival 20 minutes later the hotel could not find my reservation. We went to get something to eat and came back in half an hour. The reservation had still not come through. I checked in with a new reservation. I called my credit card and of course Priceline had already charged my card-which I of course have disputed and will not pay. I will NEVER use Priceline again. And encourage other to beware of these practices.

So spent so much time on Kayak to book my flight tickets to Vietnam, and the Kayak website redirected me to Priceline.com. I tried to book whatever was available from the previous search anyway. Priceline won't let me book it; it does not matter how many times I tried, so they set it up where you would not be able to get any deal. So I called their agent, and they are on commission, and I finally bought a ticket that was over 150$ more than what had shown that's beside the 100$ insurance.

I was calling to reschedule a previous scheduled flight. I was put on hold multiple times saying that they needed extra time to do this process. I would have understood that. But the fact that the amount I was to pay raised by $50 dollars due to the incompetence of the people that are answering the phone lines. I am a supposed Gold member but obviously that makes no difference in dealing with these people. I have had nothing but trouble dealing with them and the mistakes that they make. From rude customer service to hour long holds. I will be taking my business elsewhere as they are not interested in keeping valuable customers and do not care.

Canceling a flight was a nightmare - took multiple hour long phone calls to finally get confirmation of my flight credit as they kept refusing to send emails confirming it. A few months later, I try to use this credit... Every representative I spoke with barely spoke English and would dance around my questions. Took nearly 4 hours of very rude and obnoxious phone calls to get my flight booked along with my partner's (who also had the same credit as me). The man said that my confirmation information and such would be emailed within 10 minutes... 24 hours later, nothing. So I call them back (currently on the phone as I'm writing) and am told nothing was ever booked.

I was booking a reservation for 2 adults 1 child and used the filter to narrow down my results. When I booked my hotel I was not notified they changed the number of guests, now 2 days before my trip I reach out to Priceline customer service to see what happened and their representative basically told me their search filter is useless and I quote "you cannot choose the number of guests in a room". If you cannot choose more than two guests in a room why does the search bar allow it? Now they say I have to deal with the hotel myself. I booked online with them so I would not have to speak directly with the hotel about my reservation. Why book with a third party if they are just going to take your money and lie about your reservation and when you request assistance they tell you to deal with it yourself and pay more if necessary as they refuse to refund.

I would never use Priceline again. A motel was booked thru this company that was rated a 4 star motel. The pictures made this place look amazing. I requested a refund when I did further research of the motel off of their site. I was told they would not allow me to book a new motel even though the policy of the motel allows refunds. Also, this was three months prior to my vacation. I didn’t want my money back, just to book a different one. Customer service representative told me to take my issues up with motel when I got there. They are untrustworthy. I would book directly with a motel rather than using their service.

I booked a flight for my son to attend his grandmother's funeral. The flight was canceled due to mechanical issues. However when we tried to get a refund it has not happened! Delta has done their part but not Priceline. BBB is looking to it.

BEWARE! Priceline uses a Chinese company called Agoda to book their travel. Their customer service is TERRIBLE and they lie! I was traveling for the Army and they left me stranded in a snowstorm with no remorse. No call back as promised, just a email an hour later asking how they did. I sent follow up emails with no reply back and no refund. Avoid this company at all costs because they're thieves!

Horrible, I was charged far more than what the hotel offered. I feel ripped off. I thought I was getting the best deal through this site and I paid more than if I walked in off the street. DO NOT USE THIS APP!

I booked a reservation online with Hertz through Priceline only to be kicked around by a 3rd party company to Avis. Priceline refuses to take responsibility for their website and the 3rd party company scammers. I called the company many times trying to get this issue resolved. Priceline wants to keep my $462.82 for a car I never used at Avis. I did however already pay for the car with Hertz. It's a scam by these companies, so be careful.

NEVER AGAIN would I use Priceline as a third party. I was trying to make a reservation using the bundle deal option, once I found the deal that fit my budget it was now time to fill in my personal information. I filled out all the information in and then when it was time for the checkout I pressed the continue button only to see a message appear saying "sorry we are all booked (for the flight)" let us help you find you another flight. So I finally found another one only to be told that I have insufficient funds in my account. So what had happened was Priceline went into my account and placed a hold on the flight fare so now I must wait 3-5 business days just to see that money back in my account.

They put the wrong name on my reservation, so when I got to the hotel, they said they couldn’t change because it didn’t match my ID. So I called Priceline and they had the wrong number for the reservation, and even though I made it through my account all the information somehow got messed up. The agent said that if I called back with the correct number on the reservation then they would refund my money. When I called back the lady said they wouldn’t refund my money, even though it said in her notes that I could get a refund. So I was double charged for my pay and they refused to make it right. Horse **!! Worst service I’ve ever had! I wish I could give them negative stars. Don’t waste your time or money, they’ll just rip you off!!

The worst service I have received, these people have no common sense, they charged my cards multiple times. Be aware these people are straight up dumb when it comes to booking for a hotel room or a trip. If I could I would give a negative 0 star. The staff working there needs to be better trained.

Had I known this was non refundable (my own fault) would never ever cook through Priceline. They use a third party first of all. Second I came to get my car rental and the Avis at the airport doesn’t take Apple pay!!! Which I needed to use for the $250 deposit. Called Priceline. "Sorry no refunds. Sorry nothing. We can do." So I paid $50 to Uber to destination. $335 for car rental and insurance I didn’t need. Waiting for someone to bring me a credit card so I can finally get the car. Do not book with Priceline. Ever!!!! Offset mistake.

After asking for a refund after finding out the motel they booked us had horrible reviews, we were very thankful they ended up honoring our request. Please be warned, check the reviews of the motel. The motel they booked us had mostly one star ratings! They should exclude these motels from their service if you ask me.

Never again Priceline… You messed up the rental car schedule. Impossible to get on plane and return car within 45 minute. AND price for hotel was $180 more than agreed, Hidden charges are poor business.

I booked a hotel / flight package with Priceline to go to a wedding in Las Vegas. Due to a work project, I had to delay my trip by one day. I thought the change would be very routine for them and it would be a simple phone call. I had to stay at a particular hotel. Two days after my call with Priceline, I called the hotel to make sure my reservation had been changed. I found Priceline had never contacted them regarding the change. The hotel did tell me I could not personally change my reservation; and, if I do not check in on the day they have in their system, I would be considered a "delinquent traveler" and my reservation with them would be cancelled.

I was scheduled to go to Florida with my family. I purchased six airline tickets from Priceline and added the travel insurance. My daughter, unfortunately, had a medical emergency one day before our trip. I had to cancel and reschedule. Priceline assured me that I would have a credit for the cancellation. When I tried to rebook a trip, I was told that the flight was a "no show" and that we did not have a credit. After calling the airlines, I learned that it is common for Priceline to cancel incorrectly and that I would just have to ask for a supervisor to adjust it. After being on hold over and over again. Multiple foreign agents that hung up on me twice, I was told that I would need to pay more money to get the credit. I said NO! I was not going to pay more. They messed up! Now they claim that I did not call and cancel the trip! I will NEVER USE THIS POOR SERVICE AGAIN! EVER!

Our vehicle was in the shop so we went through Priceline to rent a car until we got ours back. We turned the vehicle back in 4 days earlier... So we only had it for 3 days... They still charged us FULL price for the week. The rental company said it would be discounted because we turned it in but Priceline said no, they would not refund the difference. Don't get screwed like we were!!! Don't rent through Priceline.

Car booked, three emails confirming the reservation, arrived to the counter, no reservation on my name. Priceline solution: cancel my reservation... Left to my own devices at 15k Km from home. Customer service hanged the phone on me twice. Don't put your trust, business, or holidays in the hands of this company. Worst experience ever.

I made reservations for an airline flight from Kampala, Uganda to Kigali, Rwanda for last August 2021. In July of 2021 the Airline cancelled the flight due to the Covid issues in their country. I contacted them and was given the runaround for six months, they refused to take care of the issue and would not refund my money. I finally had to dispute the amount with my credit card to get it resolved. I will never do business with Priceline ever again, they are crooks!

They allowed someone to make a hotel reservation with my stolen credit card information to the tune of $530, using the wrong email, the wrong phone number, and the wrong address, and then tried to fight with the credit card company, saying it was a valid charge. They don't do their due diligence, which is why criminals book through them. HORRIBLE company.

I had reserved a flight. Paid for it and it said free cancellation!!! Okay so I canceled it and now I can’t get my money. It’s a credit!! They told me I can use it by Dec 2023. So I went to make a new reservation and I couldn’t use it because it was in my mother name. They never told me I couldn’t use it on another family member or person for that matter!! The agent I talked to told me I was out that money and to deal with it!!! Hotel reservation checked out early. The front desk told me to get ahold of Priceline to get my money back. Whelp out 200 dollars because they don’t do early checkouts.. I will never ever go through or recommend Priceline to anyone ever.

My company offers its associate discounted travel through PerksAtWork.com which, in turn, uses Priceline for its travel package discounts. In short, to save $4,000 on the trip I'm trying to book, it has to go thru Priceline. After some initial issues with flight inventory changing mid-booking, I finally got all the way through to find my credit card was declined. After several hours on the phone with my banks, I learned that they were, in fact, APPROVING transactions from Priceline - they saw it happen in real-time. But Priceline never completed the transactions.