Priceline Reviews

The hotel room I was put in was very dirty and unsanitary. When I reported it to the front desk, they tried to give me a partial refund, but was unable to because I booked through Priceline. They gave me detailed information how to receive my funds back which I did. Priceline REFUSED to return any of my funds. I will NEVER book through them again, nor would I’d advise anyone else to, because your hands are tired if you have problems with the hotel AND they will refuse to honor the hotel's request. STAY AWAY FROM BOOKING through Priceline, they should be shut down!!

I booked a reservation through Priceline for a one way ticket to Denver. After I booked it I saw Priceline charged me $250 twice for two different reservations. Same flight. Same person. Something that is not even allowed by FAA. I called immediately only to be told they would cancel it and release my money within 24 hours then it’s up to American Airlines and my bank to put back on my account. Could be 3-5 business days. I explained my travel situation and that I should not be punished because Priceline took my money without my permission. Please put my money back on as fast as you took it. No help. No number for corporate. I was given no compensation other than being told, "I’m sorry you had to go through this and I understand how frustrating this is." The fact is the whole customer service experience is frustrating and a waste of time.

I signed up to be a VIP member, received a 10% discount code and was given the price guarantee. I booked my car, have checked back a few times and found the EXACT car, dates and times for much cheaper. They will not honor their price guarantee and just keep telling me it is not available for cheaper when I can clearly see it with my own eyes online and on the app. They just keep repeating the same sentence like they are trained to lie directly to you. The price guarantee states an Express deal receives 200% of the difference. I'm not even asking for that! I just want the better price, which at this point is close to a $50 difference for 3 days. I will never use them after this again. FALSE ADVERTISING!!

We hired a car via Priceline. We needed help to change the driver. Priceline pointed towards Sixt (at where the car was booked) and Sixt pointed towards Priceline. Priceline provided no help. When we then asked if the car could be canceled, Priceline did still just point towards Sixt (and then Sixt at Priceline). We did end up not getting the car that we booked, but Priceline does not even offer a way to contact them as their phone will point toward Sixt and the chat as well. We have not been refunded and do not even see how to claim a refund to Priceline and we did not get the rental car that we booked. You only get a contact to a chatbot and it is impossible to get any help. A total scam and fully recommend avoiding Priceline.

After I cancelled my flight in less than 24 hrs I never received my refund and it’s been over 3 months. All they keep making is false promises and telling me to wait because the refund is being processed. They have very mediocre system for a big company. Never using Priceline again. If you want to give away your money for free this is a perfect company to start.

I made a reservation for a hotel in New York and in less than five minutes of making the reservation, I realized that I made a mistake and booked the hotel of the same name but on the wrong street. I admit that this was my mistake but what I do not understand is what happened less than five minutes after booking the room. I was told that there was nothing that could be done. They allegedly tried calling the hotel but couldn’t get a response. I do not understand how there is not any grace period for simple errors. Very frustrating. While I admit I made a mistake, the inflexibility is mind-blowing.

First of all I would like to start off same mess I’ve been with Priceline for a very long time. I booked a lot of rooms and trips and never had a problem until currently. My birth is this year. I decided to go to South Padre. I selected the express deal which gave me the option for two hotels which was the La Quinta and Holiday Inn express. Your system generated another booking for some place called the Blue Bay Inn. When I tell you it was horrific this place is unlivable. It should be tore down. The elevator smelt like urine. Someone had Peed on the bed and they didn’t even change the sheets. It was beer bottles all over. It was infested with roaches. It looked like something you would see in a very bad area.

I filed a complaint with the BBB on this. I was charged $247 per person just to re-book a flight 1 day earlier because the US MILITARY changing our sons boot camp graduation date. This is not supportive of US MILITARY families and an unethical business practice. We contacted American Airlines who said we should have called them and they would have gladly "without any fees" changed our flight. PRICELINE needs to do right by people. This was dirty, unfair, and on the verge of illegal.

I booked and paid for my trip through Priceline on 2/13/22. I received my confirmation for my booking on 2/13/22 from Priceline. The night before we flew out for our trip (7/23/22) I received an email from priceline/Booking.com that said I needed to contact the hotel regarding my reservations because my reservation is not confirmed. I contacted the hotel and the hotel told me that my reservations were made with the hotel but no funds were sent to the hotel for my reservations. Being that this was the night before we flew out, I had to pay for my hotel stay to secure our stay. So I have now paid for the hotel room twice. I had no problems at all with our plane tickets.

Updated on 07/29/2022: UPDATE - The supervisor called after but he was of no help. He wanted me to call and deal directly with the 3rd party services (Car rental and Insurance). I shall never use Priceline for future services and will avoid renting from the car rental "Routes International".

The worse 3rd party company I have ever dealt with! No help unless you want to spend extra money with them! Wouldn’t even fix a minor error in my reservation which needed up costing me $1000. DO NOT DO NOT DO NOT DO NOT USE PRICELINE!!!

I booked a hotel & flight package with Priceline but the hotel was not as pictured on the website. The hotel was rundown, dirty and smelled of weed. There were cigarette buds everywhere, graffiti on the walls and as though the hotel hadn’t been cleaned since it was built. It was the epitome of squalor. I have no idea how ‘The Link Hotel’ couldn’t even be considered a hotel. It looked like it was apart of Gotham or where murders happens. I explained to the hotel front desk clerk that I would like a refund and she said that I would have to contact Priceline.

I bought a vacation package and they canceled my flight a few days before we were suppose to fly out. Only refunded me $250 dollars for 2 people to fly to Las Vegas, but shocker I can go online through them and purchase the same flight tickets for us now for $489 for each person for the exact same flight. I don't have an extra almost $800 dollars. This company just ruined my 27 years wedding anniversary. I just had to purchase 2 new airplane tickets for over $1000. Don't use Priceline to book anything. They don't care. Have spent almost 2 hours on the phone trying to fix this and they don't care!!

If you have ANY issue with your hotel, your hotel won’t do anything about it and will refer to Priceline. And Priceline won’t do anything for you because they already have your money. My hotel (expensive hotel- Radisson) was rude, had no plumbing in my room, it was dirty, and the pool was unable to be used due to an incident. I wanted to cancel and just leave and drive overnight and I couldn’t cancel and they “had no other rooms”. I called the hotel after Priceline insisted they couldn’t reach them and then Priceline said “nothing was approved by the hotel”. So nothing was done. It was a waste of time and money. I’d rather of paid the additional $5 and booked directly through the hotel and then I could have at least been refunded and leave. Horrible experience.

I rented a car at Hertz Rochester International Airport through Priceline.com. I paid that rent in full with a credit card. One of the persons in our travel party got sick and we were not able to be there the first day of the rental period, July 8. The rental period was from the 8 to the 18 of July. Before the first day of the renting period I called Hertz at Rochester and the attendant told me they will provide me a car when I get there at the middle of the renting period (July 13). However, no car was available for us from Hertz when we arrived at Rochester. I contacted Priceline but they did nothing to solve our problem or reimburse what we paid even when we did no change to our schedule but arriving days later. Therefore we were forced to rent another car.

We booked a hotel room through Priceline and paid in advance. We flew into Charleston and got to the hotel with our luggage at 11 pm. They were fully booked. They said Priceline booked our room after the hotel alerted them that there were no more rooms available. We called Priceline in a panic. Back and forth for a hour. It's now 12 midnight. They said they could not help us except for giving us a refund. We said we had nowhere to sleep in a foreign place and could they please help us. They said they could do nothing except for give us a refund.

DO NOT apply for their credit card when you book!!! The information is deceiving. I spent three days trying to resolve an issue over the card: I asked on the same day for them to cancel the card immediately - they didn't. I asked on the second day again - they didn't (They violated my 3 days right to cancel!) Also, do not book with them!! I accidentally under-booked my schedule by I day, and needed it changed. They would not so much as even accommodate me in any way what-so-ever.

I booked three hotel rooms and mistakenly entered the wrong city. I immediately contacted them and was chatting for over an hour trying to get the rooms cancelled. She was unable to help me after all that time. I contacted the hotel and they said they would cancel but we had to go through Priceline. I have been trying to get a refund for over a week and was just told that I would not be getting one. That’s 600 dollars for nothing. I will never use them again. Their customer service department is horrible.

I use Priceline to book a trip to California for hotels, the flight and a car rental. Frankly, it's been a nightmare. I was overcharged for the car rental by Hertz, the flight back had to do an emergency landing in Salt Lake City, and I needed a refund from one of the hotels. I am out hundreds of dollars and Priceline customer service was atrocious and refused to help me. I am out hundreds of dollars and the car rental issue is basically fraud. The flight issue was atrocious. I had been a Priceline customer for a long time but will never ever use them again.

I booked round trip flights through Priceline with Alaska Airlines. My confirmation email from Priceline had all the correct details. However, when I checked into the flight, my boarding pass showed a typo in my name. I tried to call Priceline customer support but was not able to speak to a representative because the wait time was over 3 hours. So I called the Alaska Airlines customer support and they were able to fix the spelling error for a fee of $75. When I was finally able to reach Priceline customer support, they said that this was a common programmatic error that they could have fixed for free but since I chose to call the airline, there was nothing they could do. I ended up paying a lot more for airfare because of Priceline. I will never book through Priceline again.

When called was made felt like this was my fault. Booked wrong and no credit or anything was compensated and used Priceline for years. Needless to say I will no longer be using Priceline to the lack of help and support by the customer service and the supervisor.

I booked a travel package to Punta Cana through Priceline.com 4 months before traveling. I was told at the hotel that Priceline did not pay the hotel. I called Priceline and talk to the representative for one hour then transferred me to Booking.com. They subcontracted Booking.com for hotel reservations. I talked to representative from Booking.com for another hour and they could not solve the issue. I had to pay the hotel directly at the spot. I was charged over $200 more than the package price. Called 8 times to Priceline and Booking and been pushed around for nothing. It seems they do not take any responsibility for anything. Never had any issues with Expedia before!

They didn’t want to refund me my money after I booked the wrong date by accident and still had to spend more money because I needed a certain date so basically spent 500 and some change for no reason, it’s not right.

Priceline is a scam! Its customer service is the worst one in this country! I booked a Hotel Red Roof Inn at Buffalo NY/I-90 with Priceline. The hotel seemed good in the Priceline review, however, it's the worst hotel I have ever seen. All rooms are broken to some extent, they could not give us a good room so we could stay, it's totally at Hotel's fault and they agreed to refund the total amount, and they did it as well. Now, here's coming Priceline's so-called excellent customer service, they verified 7 times that the hotel already refunded the whole amount to Priceline, however, Priceline hung me up 15-20 days to get the refund! Still, no refund was received! Every time I call Priceline, it spends 40-50 minutes following all bureaucratic procedures with no ultimate resolution. Their system is faulty, gauging customer money without any service.

I picked up the car I rented through Priceline and within 24 hours it broke down and needed to be towed. I have had to do ALL the calling, forcing a case number and doing up all the follow up. They tell me that they can't send me any emails, but that they have to wait for an email back from the car rental before they can give me a refund. PLUS they want to only give a partial refund due to having the car overnight. No mind to the fact that I was stranded waiting for a tow. They don't call back, you have to go through the game of pushing numbers and then being transferred around until the call drops. I will give it a rest for today and start back up tomorrow. NOT WORTH ANY SAVINGS THEY MIGHT PROMISE.

This is twice that I showed up with my paid Priceline purchased rental car and the rental car agencies had given my reserved rental car to someone else. When I called, they told be they would reimburse the difference in what I paid for the new rental car and my agreement with Economy. After two months a several calls since I turned in my agreement and asked for reimbursement, they told me today that they don't reimburse for taxes ($70) and other fees. I had a mandatory insurance fee with Fox (Even though my Nationwide insurance covered all rental cars), but Priceline would not reimburse for those either.

We travel all of the time and just got back from a trip to Wisconsin to visit our grandkids. We booked on Priceline for a 3 night stay in La Crosse and 1 night in Minneapolis. We booked and paid ahead of time for the better rate. On checking out of the hotel we were charged again for the 3 nights. This would have been $84 cheaper booking direct. I contacted Priceline I was told by a supervisor, that the additional charge they passed on to me was a better rate from the hotel for priceline only and their commission. That is untrue as I called the hotel and they confirmed we could have gotten it for that rate. All I wanted was the $84 refund we overpaid. I was told they would not refund me the difference. I will never use Priceline again. Just be aware of how they are ripping people off.

I find that on Priceline, they give you a price for a hotel. Then, when you go to book, taxes and fees are added in. Absolutely nothing wrong with that. Problem is the initial price that Priceline gives you is quite low compared to what the price will be with taxes and "fees". You need to burrow down within the program to see what you'll actually pay. Then, when you do burrow down, Priceline frequently either (1) does not tell you what the "fees" are for - that is, Priceline will just give you one clump amount for taxes and fees, and not inform you what the "fees" are for, and why the clumped amount is SO high; or (2) lists out what the taxes you'll pay are, but those taxes CLEARLY do not match up with what the actual taxes are in the municipality you are staying in are - in other words Priceline APPEARS to be adding in significant amounts to what the ACTUAL taxes are. I once wrote to Priceline asking them about this. Not surprisingly, I received no response.

Priceline changed my flight details without my permission stating the airline did ..Finally contacted airline. Flight had not been changed ..Priceline lied and to this day still didn't correct their mistake they represent the airlines etc..BOOK through EXPEDIA..Grave error if I had not questioned the nonexistent change I flew my originally booked flight. DO NOT TRUST PRICELINE.

Book a round-trip flight Tuesday night expecting to flight out on Friday. Got everything confirmed email etc. Thursday get notifications to check into my flight go to check in, it says no reservation. Called the airline because I thought my app was malfunctioning. They said that the flight had been canceled an hour after booking by the 3rd party which is Priceline. Call Priceline, they say “someone canceled it an hour later.” Someone who? Also, the money has already been taken. And they won’t return it until the end of the month. No email, no warning about canceling, had I not called the airline I would have been at the airport for nothing. My whole trip is ruined and I also have to wait for the money from the hotel I booked. NEVER AGAIN.

I booked a last-minute getaway with my daughter for 4 nights. We arrived at the hotel and within the hour wanted to checkout. The hotel nor Priceline has any ability to change the reservation or refund the additional days. They should not back this hotel period. It is nothing but a drug den and I can't believe I am stuck here with my daughter.

Driving to a funeral tomorrow morning, so I booked a car at the nearest international airport (PHF) via Priceline 2 days ago. They assigned me to Hertz (Priceline picked, for the price they quoted) for a pickup at 6 pm, since I figured I certainly wasn't going to need it earlier, and I didn't want to have to wait for them to wait for a customer making a late return. Pickup was at an airport that had flights coming in until at least midnight, so I wasn't too worried, although I should have been. No indication was made in any of the emails or "click here for additional details" pages that Hertz closed earlier than all of the rest of the car rental agencies in that airport.

I booked a hotel stay for Oceanview with full kitchen; got to hotel and they said Priceline had me for a standard room without Oceanview. I was charged $45 upgrade fee per night because Priceline refused to take responsibility.

I traveled from New York (JFK) to Colombia with my carry on and personal bag without charge. But on my way back they charged me for the carry on ($105) and I was really upset. I asked how can that be when coming from New York I didn't have to pay anything. They said Priceline issued my ticket like that. Spoke to the airlines. They showed me on their monitor that On my way from New York to Colombia the fare was "S" which means I have the benefit to bring a carry on and personal bag for free..meanwhile on the returning flight (Priceline) issued my ticket to an "XS" fare which means I had to pay for my carry on. I was never told by them about that. They really snuck that in there without telling their customers which is really messed up. I spoke to the representatives from Priceline and they said they had no idea about what I was talking about which is **... I'm done with Priceline..never again will I buy from there.

I rented a car through Priceline with unlimited mileage, when I went to pick up the car, the company Next Car stated that they had a policy that states that Florida residents have a 50 mile per day limit with $0.75 per mile extra. That is outrageous! I figured I would pay with my AMEX and deal with it later and they would not accept it. Three hours later, Next car nor Priceline did anything to help nor honor the price! Very dissatisfied and disappointed with both companies! No customer service at all. They state we should read the fineprint! REALLY?

I had booked a car rental through Priceline and in the original booking, I was only charged the amount of the purchased insurance, and the remainder of the two days was to be paid to Ace Car Rental, upon pick-up. My flight was delayed and I was not going to make my initial booking, so I contacted Priceline again, to edit the pick-up time to later that evening. They stated they could not edit it, but could cancel it and rebook the reservation to the later time. They did not inform me that the reservation type had changed, but they charged the full amount just after our call ended.

I rented car through Priceline on website for pickup in Orlando at Hotel Plaza Blvd. Went to pickup car at Hertz at Hotel Plaza and location was closed since 3 years. Couldn’t get car at no other Hertz rental because they said all sold out. All Priceline could offer me of their own mistakes was to cancel reservation and say sorry. They promote cars under falsehood.

I never knew there were fees when using your travel credit. I called Priceline to redeem my travel credit of 234 dollars. The customer service rep tells me my credit was only 96 dollars. That's absurd! I told him he needed to explain to me why the deductibles from my credit which wasn't in the voucher in my email, might I add. He proceeds to tell me there is a booking fee of 100 dollars when I call in to redeem my credit. I've never ever heard of such ridiculousness. To make matters worst, he continued to put me on hold several times for more than 20 minutes.

Made a car reservation and prepaid. I know it’s non refundable. Got called into work early. I work on a fishing boat in Alaska. Tried to cancel since I wouldn’t be in town to get the rental. Was told they couldn’t do anything. So Priceline got $389 for free. I guess they need the money more than I do. Will never use them again.

I want to be clear that the customer service guy was nice to work with, but I am super upset with Priceline's policies towards customer service. I have been trying to change a flight for the last two days. Have spent a total of about 6 and a half hours on the phone, been hung up on twice, and finally when I found a flight that Priceline would let me book, it was cheaper than my original fare, which is great right? No...They originally told me that they couldn't refund me the difference in between my flights but they would wave the $75 flight change fee to try to offset it (said it was policy).

I reserved a flight with this agency. The flight has been cancelled by the airline (Air Transat) and they asked me to call the agency to have a refund. I've called them at least 10 times. And so far nothing. Don't lose your money. Avoid this agency and reserve your flight directly by the airline.

Priceline advertise a great price for a Days Inn hotel showing free wifi. But on receiving my itinerary after paying, it said that wifi was available in public areas. I don't want to have to work in the lobby. The hotel refused to cancel and Priceline sided with them over the customer who was gypped. I just wanted a quiet place to work. How I either have to stay with people I don't trust or go somewhere else to do my work.

Prices are low, but when have an issue, you spend hours trying to resolve it with no luck. I spent countless hours trying to reschedule a return flight. I spoke with multiple people and often they would say they could reschedule and then hang up on me in the process of changing it. Other times, I was told it would cost an additional $900 when the entire round trip was far less than that. I was also told I needed to contact the airline directly. The airline told me they cannot change third party travel. I was finally told to wait until I took my departing flight and to then call and cancel my return flight. I did this and received an email showing I would have a future flight credit. When I called to use the flight credit, I once again spoke with several people and received several different answers. First, I was told I could apply the credit but was hung up on in the process of it being applied.

Never buy a ticket on Priceline if it is important that you get home. I was on a European trip when Lufthansa cancelled the first leg of my return trip five days before I was due to leave. Because I had bought the ticket via Priceline I had to work with them to rebook. However, Priceline was so incredibly incompetent that, even though there were flights from Zagreb-Seattle (my route) on the day I was due to fly with seats available, they could not get Lufthansa, who was legally required to rebook me, to agree to a single rebooking request with 30 days. So Priceline cancelled my ticket and I had to buy a new ticket out of pocket at a premium price (last minute in a busy travel season).

I arrived at hotel only to be told it would be cheaper to book with them directly and I owed another 25 for bringing our 5 year old daughter. Priceline never let me add her so why am I charged for her? Priceline says, "Sorry we cannot do anything about it." Really???? I had her listed on the reservation through Priceline. I will never use this business again. Expedia has my business now

Use Priceline at your own risk, if you continue to book with them after reading this well if they get you. You deserve it. If you read someone else's experience and keep on with that company that is how they stay in business. PRICELINE KNOWINGLY sent me to a hotel that was under construction. The hotel front desk does not have a working phone, there is NO POOL, NO WIFI, NO FURNITURE in the lobby, NO ceiling in the lobby. There was sink sitting in front of the hotel with several cranes working on the hotels, the electric was out in half of the room, there were ants in the room and overall the hotel is old and run down. It should have been closed during renovations, NO VENDING or ice MACHINES. Just a terrible experience. The elevator stopped working so we had climb three flights of steps. I want a full refund and I will not stop until I get it!! Advertised as a 3 star when it wasn't even one!!!.

Do not use Priceline. They will steal your money. Incompetent customer service. They will lie to you about your refund. They scam people of their hard earn money. They should not be in business. Stay away.

I was told by Priceline that they would not charge for my pets but when I got here I had to a $40 a day times 3 days. Also the add said free breakfast not a continental breakfast so I asked to change my reservation and was told no.

I finally have a chance to write this review. I will never booked through Priceline again for bundle package or any of my trip for the future. My flight and car rental was fine but the hotel canceled on me without any prior notice when I got to the place at midnight which I had to get up in 6 hrs for my conference that morning. The lady at the desk said, "You are the 4th person, we got overbooked and we don't have the room you requested". It's midnight and no one called or emailed me about cancelation way before. I was on the phone with Priceline, then they transferred me to Booking.com (not sure why) for hours, she was searching any available place for me. The places that she found for me is further away from where the conference was so I declined.

I went on Priceline.com tonight to make a 2 night reservation. I found the hotel I wanted, and scheduled it accordingly at about $112 a night. After completing the reservation, I received a confirmation email showing a $125 tax fee added to the reservation. When I called to cancel, I was told that - even though I made the reservation just 5 minutes earlier - that there is a no-cancellation clause, and that since I cancelled it already, I'm now out $354. Adding insult to injury, I have no place to stay for the two nights. Mind you, every other site I have ever used will show the total cost before actually placing the charge, which I expected to happen. It did not! I will never use Priceline.Com again for anything.

Hotel was cheaper if booked directly. Used an express deal which allows Priceline to pick the hotel for a bigger discount. Apparently was just a lie. The hotel also looked nothing like the pictures and was dirty and run down.

Priceline booked a room at a hotel for me. When I to the hotel I was told they had no such booking. So I called Priceline to inform them that hotel told me I was not in their computer and no resv. Going back and forth with Priceline, sitting on hold for 45 minutes twice, they told me nothing they could do so I paid for a room I don't have and nothing they can do. Well my complaint to the BBB is next. Also I will depute this with my credit card company. Bad business dealing with Priceline.

After the double booking nightmare, I decided to give Priceline one more call. After escalating the matter again, there was someone who understood the situation and refunded me for the double booking. Priceline is back in my good graces!!!

I had a flight and had to change it. When I did they gave me a $13.99 credit. I ended up having to cancel the entire trip and they gave me a second credit of $390.20. My boyfriend had the same original flights and had to change. At first, they gave him a credit of $197.60. Then when we had to cancel, they gave him $260.59. We had to cancel due to getting sick. It took me 6 hours to cancel. Now I have been on the phone with them for over 3 hours trying to use the credits. Only to find out that I have to use each one for a separate ticket. Which means we are losing money and having to pay additional money to them even though the new round trip flights are cheaper. DO NOT USE THEM!!!

My dear uncle passed in Canada. I was searching for flights and hotels to go for the funeral and memorial services. As I had many windows open, I clicked reservation by mistake on Priceline for a hotel. I immediately called and told them this was a mistake and I would like to cancel. But, after talking to a few people, they told me that they cannot cancel per their policy. I told them that I do understand the policy; but, in this case, I called them literally the second I clicked reserve on the website - so, this was clearly a mistake. But, they said there is nothing they can do about it. I have had similar situations in the past with hotels and other companies and in ALL cases I was accommodated. I will NEVER use Priceline or recommend anyone to use it. Much better to reserve directly through the hotel. At best, Priceline is only good to provide a comparison between different hotel prices. But, even for that Google hotel search is more flexible and works better.

They absolutely do not honor their price guarantee. I had booked a room and found it over ten dollars cheaper on two different sites. Was told they don’t honor other pew sites prices. What?? Isn’t that the idea of the guarantee?? It literally says "If you find a lower price, we will refund you 100 percent of the difference.” Customer service is VERY RUDE. AND LIARS. RUN.

When I searched on Priceline to book a hotel for my trip I put in the dates of my trip PROPERLY and even had my husband check it. However, when I chose my deal and booked the hotel, the dates of the trip defaulted to the current date. After numerous hours on the phone with Priceline, they refuse to assist me in a productive manner and refused to take responsibility for their software glitch. When you call or chat with customer service they are unable to make any changes to the dates of the hotel stay and only give you an option to cancel. Then the hotel can then refuse to cancel and you are just out your money. Even if you purchase travel insurance which is basically useless.

I booked a trip through Priceline. I planned on leaving on a Tuesday and Monday morning woke up to my daughter very ill. Come to find out she came down with Covid. Shortly after others in our group started getting symptoms. Priceline refused my refund. She put me on hold as if she was going to help me only to get back on the phone to let me know the “hotel” would not refund me. What really got me is she blamed the hotel when everything was through Priceline. They could have rescheduled me for the following week or something. I begged them to just reschedule not to deny my refund. It’s a sad way to do business. So basically I paid for a service that I never used. I never checked in at the hotel, I never even got to leave town.

Don't use them!! I booked a rental car thru them for Hertz. I called Hertz cancelled the reservation and then called Priceline and they said they would not honor cancellation. They literally took $387.85 and will refund this money even though I cancelled three hours later the CROOKS AT PRICELINE FEEL THEY SHOULD KEEP $387.85. WHAT A SCAMMM!!!!

So me and my girlfriend decided to go to the taste of Chicago on July 9. We did a little bar hopping just enjoying the city. As the night went on we decided to just stay the night and drive back home the next day so we got on Priceline.com. Found a hotel to stay at but the hotel for the night that we was in the city. Get to the hotel, the hotel tell us that Priceline has booked us for July 10 and the check-in was for 3 PM so I tried to cancel my reservation because they would not let me get in the hotel and I was just out of her room so I called Priceline. They tell me that I had to go back to the hotel. Make a long story short I waited five days call back priceless. They tell me they can’t give me my money back after telling me it was a mess up on their end. They kept $273.53 so don’t go though them. They're Real crooks when he comes to your money and getting a refund back.

I booked a package vacation that included airfare, hotel and rental car. I paid an additional $600 for nonstop flight out of my pocket. Upon hoteĺ checkout the hotel made us pay the amount due. When I called Priceline they transferred me to Booking.com and they transferred me back. No answers out of either one. No breakdown or explanation.. Cost was a Thousand Dollars more. I will be hard pressed to ever use either of them again.

So I’ve put about a months worth of trips through Priceline this, is in July, I booked these trips back in November. Every single trip I booked with priceline there has been an extra charge. I’m talking to the tune of $400 at some places. The trip my wife took to Utah price line literally doubled what it cost us. I made multiple calls to customer service and they wanted to help me not at all they could barely speak English.

I’m having surgery and got a deal that the app chooses one of 3 hotels. It stated they were all downtown, which they were not upon booking. Now I’m stuck with a hotel far away from the hospital and they won’t even switch to one of the other hotels listed in deal that’s closer. And they have availability because I checked. Second time no one has worked with me for actual reasoning, like having surgery. The 3 people I talked to all stopped responding. Never booking through them again.

I made a reservation on 7/12/2022 for a trip on August 18th 2022 and was given charge of $570.39 for a 3 night stay at $159 per night using the "pay with Affirm" product. Once I clicked submit I realized that I had not entered the discount code which was provided to me by the hotel staff. I immediately phone Priceline and asked that the reservation be cancelled so that I could enter the discount code which would save me $20 a night x3 (so my total cost for the 3 day stay would be $471.79), The Priceline representative informed me that I would need to call the 3rd Party "Affirm" and ask them to cancel the transaction, so I did, when I contacted the "Affirm" agent they stated that the transaction was still pending on the Priceline side and that I need to have them release the transaction so that they could cancel it. So I called Priceline back and informed that that the "Affirm" representative told me that Priceline needed to release the transaction.

You will get ripped off and stranded. Refunds, yeah, try again. You're BEST off going directly to companies for their services. Got charged for a car rental, but the airport didn't have it waiting. Need to contact them? Good freaking luck. You had better think again if you are under that impression. Think you'll get a refund, nope, don't hold your breath.

Hotel was fully booked but on Priceline’s website showed me that they had rooms available. They wouldn’t give me my refund, they are saying that they are not able to confirm that the hotel was fully booked that night. It has been 10 days now and I still have not gotten my money back. Horrible company. Wouldn’t recommend for anyone to book with them.

This reservation was paid for months in advance for son's wedding. I am in a wheelchair, when we arrived to the hotel, we were given a room, and when we entered the room, we found that it wasn't the room that I had reserved, my wife showed them the itinerary and she was told that they didn't have any rooms for handicap people and put the blame on Priceline! When I returned home from the wedding, I contacted Priceline about what took place, all I was given were excuses, and basically offered nothing for their mistakes and the discomfort that it caused me, a disabled veteran. It was clear that the person who I was conversing with didn't know how to do her job, there was nothing rectified during the conversation.

Wish there was 0 start I can select. I will definitely select 0. I booked a flight on Priceline and had to cancel later on because of work. They say I get full travel credit back. However, trust me, with the full travel credit you have in hand now, you can do nothing. They have so many rules about those travel credits, like you can't book it with a round trip, but only a one-way trip or you literally can't use the travel credit with Delta to book anything and they had to spend 1.5 hrs to find it out and tell me that.

I booked a travel package (airfare, hotel, ground transportation) for my 20th wedding anniversary. Priceline quoted me a package price for all three pieces and I booked it. We've come to the point where we are a few weeks before traveling and I was double checking the booking. I chatted with Priceline via their app to check everything. At that time they confirmed my booking was complete for air, hotel, and ground transportation. They also said I could call the ground transportation company to confirm the pickup at the airport. I called Mozio, and they could not find my information.

Please do not use Priceline. When I looked up the reviews of the hotel they had chosen for me I was sickened to see many recent reviews of bed bugs and uncleanliness. They refused to refund or help me.

Booked a flight for my son from Rochester NY to Columbia SC. On his incoming flight from Rochester to Charlotte American Airlines delayed and missed his connecting flight from Charlotte to Columbia, and had to drive 2hrs to pick him up. On his return flight American Airlines canceled his flight all together from Charlotte to Rochester and rebooked him for 24hrs. A total mess on every level and American Airlines had horrible customer service, offering no other flight options. Save your money and drive. Airlines take your money and don't live up to their end of commitment. Y'all don't deserve our business.

Purchased 2 airlines one for myself, one for my mother with trip insurance. Called 83 days in advance to either cancel or credit "my" ticket alone due to serious health condition with pending surgery. They canceled and put my mother's ticket credit on hold. NOT MINE. 7 days later all flights are booked but 1 that I thankfully found by luck and paid 1400 which was triple the price she paid for while they "escalated investivate why her ticket was canceled without her permission". 96 hours after being promised it would to take 24 to 76 hours to resolve I have yet to hear from them. So now I'm out 595 which included trip insurance. She's out 600 which included trip insurance and I'm out another 1400. I have emails, phones calls and reservations to back up the truth.

I am extremely upset with Priceline. We had booked and checked into our room to walk into a horror story. From blood and stains on the sheets and pillows to unknown substances on the floor, a disgusting bathtub, this was a -5 star motel. And Priceline does not stand behind their polices. I had up to 11:59pm day of to cancel my reservation and pay a 48% penalty, leaving me with only 52% of my money back and the refused to give it to me. It clearly states it in the confirmation email that is the policy. I spent many hours talking back and forth between the hotel and Priceline to get no money back. They give me a 20% off coupon to use on future bookings but even that’s restricted and you can only use it on specific hotels that don’t even tell you the names of so you can’t even look up what you're walking into. What kind of business is that?! Just horrible. Priceline needs to step up and honour their policy.

We booked a car rental for a full sized car at an airport location. They lied, it wasn’t at the airport. Then car rental company only had mid sized car. We obviously had paid for a full size but Priceline wouldn’t do anything to help get us refunded the difference. Thank God after several emails and phone calls the car rental company is being honest and refunding our credit card. Priceline could care less once they get your money. I had given them a second chance as last time we used them they messed up our hotel reservation. I’m done. Don’t use them, they’re horrible! I wouldn’t even give them the 1 star but can’t put 0 or can’t leave a review.

I can’t review this company unless I leave at one star and it does not deserve the one star. I had the worst experience I have ever had with any company. Let me tell you if you make a mistake on your reservation or in my case if they make a mistake on your reservation there is no fixing it. I went through three levels of supervisors. They all told me the same thing that was written in fine print. I was stranded with my little boy because it was put in the computer that I was renting a car from Orlando and I would return the car from Orlando. That is impossible because I flew from Orlando to Denver. I was not asking for a refund. I was not asking for a discount. All I was asking for is a city change. They would not accommodate me in anyway. My reservation was with Hertz, Hertz could not do anything because they did not receive the money. Priceline did. I will never use this company again.

Changed flight to suit my 82 year old mother’s needs and was charged as much as a regular flight would cost AGAIN! Don’t fall for it. They milk you for every possible thing including a seat assignment!

I bought from Priceline and it was also non-cancelable, non refundable car rental for 3 days. When try to get the car they couldn't charge my credit card for incidentals so they did not give me the car. I was there for an hour talking to my credit card company nothing wrong with my card. Priceline said to me even if I couldn't get the car they still can charge me. So stay away from this company. It is all about money to them. They don't care what happens after they get your money.

I have booked flight tickets and then tested positive so had to cancel my booking. They refunded my booking amount and gave me a year of time to use the credit. But when I tried to book another flight using that credit that never happened- they dropped call, never return call, and then said I will be charged $100 to reuse the credit, whereas in the email it said clearly there will be no charge, I will just have to pay the difference. I tried calling them 3 times, every time I have hold for hours and hours and no luck. THEY SUCK!

My Priceline experience was terrible. Our plans changed and I wasn't allowed to cancel, I asked to speak with a manager and the rep said I would have to wait 17 minutes. I asked to be called back instead of holding and they said they couldn't do that...even though the rep called me back herself. The rep had noises in the background and it sounded like someone talking in her ear. I don't usually place poor reviews online, but I am compelled to do this when a company's policies and service is so poor. I will never use Priceline again.

On fourth of July I spent the night in my car because the hotel I had booked decided to have some surprise fees that I am unwilling to pay. I immediately called Priceline and their robotic customer service was not helpful in the least, never calling me back or coming to any resolution to the matter as I waited without a place to stay. In fact, their customer support team with their rudimentary English were trying everything they could to take the Hotels side. By the way it was written, this fee was completely unexpected and a scam. Meanwhile the hotel has my money and are not refunding it. That's ok, VISA has been contacted and and I've issued a charge back for the first time ever in 20 years.

This company keeps your money. I requested a refund no more than 5 min after I submitted and they refunded $900 of a $3200 vacation package. I asked for the refund because I didn’t realize it was usd.

My trip got canceled 2 weeks before my rental car reservation. They don't allow any cancelation on the reservation. I've never heard of a company doing this. Didn't think I needed to read the fine print to check for this. Lost $500 and they will just rent the car to someone else. That's a trash business model.

Don't ever book a flight with Priceline. They don't give a **. They just want their money. My husband and I bought a ticket through this horrible third party and what happened is that our original itinerary got changed. The new one has a flight landing in Mexico City at 8pm while our connecting flight would leave Mexico at 5 FIVE pm. If we maybe had a time machine we could make the flight possible. I don't know how many times we called Priceline trying to get a refund but they hung up on us MANY times. Still haven't solved the problem. You would rather not fly at all than buy a ticket with Priceline. Oh wait a minute, that's the exact same thing.

We had booked few international flights and after couple of hour, they called us back and asking us to pay more saying flight prices increased. We are not first timers to book these flights. It never happened before with other sites like Expedia, Orbitz. With them we get our tickets confirmed right after booking but this time we thought of giving it a try as prices are pretty cheap and to our dismay these are really liars, they just waste your time for nothing. Please be aware, they are not genuine.

My flight was cancelled couple times and one of the supervisor promised me the company would give my money back from the hotel if I made another reservation to match my new flight date. Priceline said it will never give my money back, I lost money on the second hotel and I am having hard time to get my money back from the airlines. Really horrible business and unethical employees. Do not trust in this company or their employees.

I reserved a price breaker deal with the full understanding I would not get to pick the brand name of the hotel. I did not know I would be placed an hour away from my location typed in their search engine. NO ONE has yet to show me the contract I agreed to that says location would be determined after payment. Customer service agents have been very good about disconnecting, making false promises and repeating the same statement “It was in the contract.” HORRIBLE customer service but Priceline prides themselves on!

I’ve used Priceline multiple times to book trips. Booked a hotel and read reviews and I saw several that said the room contained bugs, roaches, mold, and ** needles and was in a sketchy area. Called to cancel not even 5 minutes later and was told that they could not cancel my room. Never again Priceline!!

Don’t book with Priceline. I booked a Hawaii hotel with rainbow tower and ocean view, but somehow they changed it to another tower with ocean view. I called the hotel and found out before I checked in, so I argued with Priceline senior representative and she talked to a supervisor and promised me to reimburse me back the refund, but now no one is going to admit the refund and I have been talking to them for so many times and they are not got to solve it. This was the first time I booked with Priceline and never book with them again. Priceline just cheating consumers.

I booked a hotel through Priceline and received an email confirming my reservation. When I arrived at the hotel they had no record of my reservation. After being on hold for over 45 minutes a representative told me the reservation somehow didn't go through and they couldn't get me into the hotel as it was now fully booked. Instead they promised to book me into another hotel in the same area for the same price or less. Rather than fulfilling this promise they offered to reserve me a room at a hotel much further away from the attractions we were interested in and $50 more expensive. As a result I decided to end my vacation early after spending another 20 minutes on hold trying to get into contact with them, messaging their help line and emailing them, with no response.

Another company that went past the cancellation period, didn't listen, had dropped calls and miscommunication. $450.00 down the drain as a struggling college student, I can afford this. No-one understood, there was no compassion and it was all lined up with their KPIs. Key performance indicators on the call, no-one stepped above and beyond. No one.!

Priceline offered a "FULL" refund if the flight was cancelled within 24 hours, I even paid $50.00 more each person to have the "Economy Fully Refundable" flight. I cancelled the flight within 10 of booking and did not receive my refund. When I called the day that I had cancelled, I was ensured that the refund was processed. It has been 10 days and no refund. I call back today and was referred to call the airlines. I did not book with the airlines, the airlines did not offer the refund, PRICELINE did. DO NOT RECOMMEND!!!

Pandemic Priceline honored a credit already paid and would expire 5/2022. They booked flight, canceled after 2 days and didn't notify me or find the reason OR reimburse me for what I already paid for.

I have been on the phone for 3 days trying to figure where our request stood for a date extension only to find Priceline canceled our reservation and could not accommodate us! The worst service I have ever used and will never use them again! Talked to 19 different people in 3 days and nothing was resolved!

I had booked a hotel room about 1 hour back. When I figured out the dates were messed up I called Priceline to modify our cancel. Priceline came back with one night charge for making the modification of date or canceling the whole trip. This is ridiculous and they say that is available on the fine print.

I booked two hotels through Priceline. Priceline only charged me for one of the hotels, the same hotel said Priceline wasn’t supposed to charge me so I had to pay again when I got there but the rate was $20 cheaper than Priceline charged me. Hotel said I had to get a refund from Priceline but the person on the phone said she can’t give me a refund since it was the hotel's error. If it was hotel error why did priceline not charge for the second hotel and the same thing happen? Save your money and just book with the hotel directly.

Worst experience ever trying to get to a funeral in a US territory. Itinerary was inaccurate and they lied about flight availability. Had to call Guam delegates office to assist a refund! Horrible!!!!

You can’t get refund Back, only credit. The credit is for only when they want us to go not when we want to go. It’s not even worth going now, we still going to pay the difference on tickets we want to get in the future. It’s not worth booking with them.

We’re charged $566, for hotel, non refundable for 2 nights. Never experienced a non refund from the booking point! Have to go back again to hotel and booked with hotel this time. Price $444. We were over charged by this company and they called it a (Tax Recovery at $190 extra charge).

Priceline will fix you up with criminal airlines like Frontier Airlines, which charges excessive fees for carryons! Carrying! Stay away from Priceline! I'm very unhappy with the booking they provided me with! Wish I had only reviewed Frontier Airlines ahead of time. They charge a lot for a carryon and most other Airlines don't even charge for a carryon. Wow what a ripoff!!!

We were a family of 11, including three infants, who booked an overnight stay in the Airport Hilton hotel at Rome airport through Priceline before our flight home the next morning. Our flight from Sicily was delayed and we arrived late in the evening at the hotel, with an injured senior and a sick baby. We were obviously anxious to get into the four rooms we had booked through Priceline (with whom we had confirmed the day before). When we got to the counter, we were told we had no reservations and should step aside. We were totally shocked. After two hours of back-and -forth with Priceline (who kept assuring us we did have a reservation) and the hotel (who kept assuring us we did not), most of our party was shipped off to another hotel and our injured senior was put up in an accessible room at the Hilton (all at our expense).

Avoid using Priceline. They sell products that they can't guarantee and they are non-refundable. PRICELINE SUCKS, PRICELINE IS MORE DISAPPOINTING THAN AN EAGLES REUNION TOUR, PRICELINE SUCKS!!!!

We had a nightmare hotel stay with Fairview Marriott, and now the hotel and Priceline are giving us a run-around, telling us that the other party is responsible for providing us with a refund. Despicable behavior. Will never use them to book anything again.

I booked a review based on the amenities listed on the Priceline website. When I got to the hotel, it was obvious the pool hadn't been used in years, So I declined. The man behind the counter said to call Priceline. So I called and told the lady I couldn't stay there because the amenities listed were untrue. The pool hasn't been in use in years. She asked if I had mentioned it to the hotel staff. Well of course I mentioned it as the reason I couldn't stay there. Still Priceline charge my card 142.18 which is way more than the two days I was to stay at the hotel I never stayed at to begin with.

I booked a trip and they had me pay for a seat on my flight. I then called airline and they said I did not pay for a seat and I would have to pay through them and have Priceline refund me because they can not honor it. I called Priceline and they told me cancel my whole trip. They won’t refund me. I told them I do not want to cancel because I can’t afford to rebook and wait for a refund. I lost $40 due to them charging me for something they could not provide. I tried adding the trip protection and says I have till Tuesday 6/28 to add it by 11:59pm but it won’t allow me to add. Every time I call they hang up on me. I am so upset and can not believe this is what I am going through when I am trying to book a trip to see a sick family member. NEVER AGAIN.

I was trying to book a flight from South Bend to San Antonio and the price fluctuates day to day as expected. However, when I would choose a flight and the return, when I would get to the screen to fill in passenger information, it would claim the flight was sold out and take me back to flights where the same exact flight was still listed.

I called Priceline to let them know we had a death in the family. They explained to me that they would be able issue us a 200 dollar credit because we were not going to be able to make our flight back home the next day, that we had already booked. Then after waiting for over an hour and a half on hold on the phone, they tell me that they are unable to issue us the credit. Not only that, they wanted us to pay an absurd amount of money to purchase new tickets for a different flight to return home. They lied and were very unprofessional about the whole situation. I spoke with multiple supervisors and managers to no avail. In the end, I told them they would be losing all of not only my future business but also all of my friends and family as well. They did not even care at all. Terrible service.

Very bad experience. I found a good deal on Priceline, which stated in the room details that the room accommodates 4 people and 4 adults breakfast are included daily. But later when I received the confirmation email, it said only 2 guests are allowed and no free breakfast was mentioned. I contacted the customer service, and sent him/her the screenshot of the room detail information, but the representative just insisted no such information was included on the contract page prior to booking confirmation. As for how many people are allowed, they only guarantee two. So all the selling point information on the website is misleading? The customer representative showed such unprofessionalism there. He/she was not helpful and showed an impatient attitude that all these troubles are caused by me. Thought I found an unbelievable good deal. Had to cancel my reservation. Will never use it again.

I booked a hotel in CT. Sadly we kept getting locked out of our room. Both rooms. They were unable to fix the situation. My room wasn’t cleaned. Never touched. Then tub would hold the plug. The pool was not b open. We were told by Priceline they had a pool, Priceline kept giving me the runaround. They did this several times. They told me I didn’t book with them. Had me call like 3-4 different hotels. In the end it was extremely frustrating. :(

Before 4 days of flight I called to cancel tickets for my family members, the agent told me he cancelled but he didn't, at airport AA agent told me tickets for family members weren't cancelled if they don't fly tickets will be gone. But Priceline agent lied to me he cancelled and gave me credit. I called AA they told me they don't have money/credit, Priceline has it. Priceline is SCAM, LIAR, STAY AWAY to save yourself some nerves.

I booked a hotel for 4 nights in New York. To confirm my booking, I phoned the hotel and they were unable to confirm, and told me they were full. When I insisted, I was told to "get lost" and they hung up. I immediately booked another hotel and called Priceline to get a refund. Priceline phoned the hotel and told me that they were refusing my cancelation. I was there for business, so I didn't have time to argue. When I came home, I called again and explained my situation. They called the hotel again and told me I was a "no show" and kept my $1100. I will never use this company again. They need to give customers the benefit of the doubt and refund them immediately when disputes like this arise.

If I could give a zero star I would. Had to cancel a trip. Was able to get credited back to bank account the hotel fees. Airline fees I called about. Was told by rep that my money would be back in my bank acct within 7 days. Nothing came so I called back. Was then told it had to be a credit and could book through Priceline or airline Co. directly. Called Priceline to apply for new trip and was told the "status ticket was unavailable" and had to call the airlines. After waiting for 2hrs to speak with a Airline representative I was told it was a 3rd party purchase and had to go back to Priceline.

Got to our hotel to check in and was notified that our reservation was canceled three weeks prior as Priceline had overbooked the hotel capacity by more than 60 rooms. Priceline was supposed to notify us but did not, we were left scrambling to find a new hotel with limited options. I'll never use them, or perhaps any third party again. The "savings" isn't that much and certainly not worth it if they can't even honor their agreements. They then made the situation worse by sending an automated email asking how my trip was and trying to get me to upgrade to a VIP membership....seriously you guys needs to work on your basics before trying to sell me upgrades. I hope your vendors treat you as a client the same way you treat yours.

When you make the reservation they do not tell you the whole the truth. All they ask is what is your form of payment. Once you give your card number they take the money at that time but that is not the whole fee. It is a 300 hundred dollar deposit plus the fee they take at the time of making the reservation, so once I learned of all of that at the counter I cancelled my reservations and they still took my money, and I was told it would take up to ten days to get my money back which they did not want to return to me.

Please save your money! I had the WORST experience with Priceline. 1. My 1st flight was delayed which caused me to also miss my connecting flight and I received no notice from priceline. Missing my connecting flight, I also missed a night at the hotel I booked. Moreover, I had to rebook w/ the airline. Once I did that, priceline refused to help me with the hotel. Said something about not being able to help bc I rebooked with the airline (I wouldn't have done that if priceline helped me in the first place). Then I asked if I can get a partial refund for the hotel since I didn't use that night! They said I couldn't even though the contract said I could cancel until 1159 that night!.

VERY disappointed with Priceline and making a single change to my reservation. The drop off time listed on the car I needed to change to a few hours later. Upon contacting them immediately after the reservation I was disconnected twice from 2 different agents who had me waiting for around 10-15 minutes and continually asking me to 'hold while they looked into my reservation'. They would then disconnect me and I would have to start the process all over. The following day I reached out again and had the agent actually stay with me the entire time, and was faster to look into my account, but upon doing so told me that they would not change the return time and rather needed to speak with the car rental company on the day of my travel to see if it was possible.

I have 3 charges on my credit card from Priceline and I have not charged anything with Priceline. Priceline refuses to contact me and Priceline is impossible to contact. I have tried 5 different times to contact Priceline, their response is "we have sent you an email." They have NEVER sent an email.

I was trying to find the best hotel room for a lot of money, I foolishly trusted Priceline not to Lie on their website about prices, WRONG! They offer 22% off on a 3.5 star 8+ rated hotel room downtown, if you let them choose the hotel, 1 of 3. Sadly, I trusted them, I ended up getting a 0% discount, Priceline charged me MORE THAN the full retail price of the same room, as quoted on the hotels website! The hotel has a ton of lousy reviews! And of course, it's nonrefundable. I talked to an agent within 5 min of booking, but they would not cancel, did not care! I will NEVER use Priceline again, and I strongly recommend you do not, either.

I booked a hotel on Priceline, which listed a “top amenity” of free breakfast (For a Travelodge by the Air Force base in San Antonio). Upon check-in, I asked when and where breakfast was served and was told they haven’t served breakfast in a while. The main reason, if not the entire reason, I booked here was for the free breakfast as I am here with my three kids to visit Sea World.

We tried to book a motel for the 15 to 16th of June 22. And we were told we booked for the room for the 14 to the 15th of June. And I called the motel..The motel said we were never changed for the room. And I contacted Priceline and they give me the run around and Priceline said we can’t get our money back..I won’t go through Priceline ever again..A terrible experience with Priceline.

My experience is simplified as follows: I was looking for a place to stay a night. So I went on the Internet and googled hotels near me. The first thing that popped up was Priceline's website. I selected the hotel I thought would be better for me and booked it immediately. About 15 minutes after I made my reservation, I received it from my workplace and was told to go to work the following day. Then when I called Priceline to cancel my reservation, I was hit by the worst news. "Your reservation is nonrefundable." Why!?! First of all, I saw nowhere it was mentioned that my booking was gonna be nonrefundable. I saw that on the confirmation letter they sent after they charged my card. I even asked them if I could use my money to book another hotel when I need it. They refused. Horrible Customer service as well.

Don't deserve 1 star. Priceline (also Agoda they are) serious avoid a headache and 2 1/2 hrs of your time. Liars and fraudulent - can confidently say as non slanderous when they false advertise. You buy then that's not the product!!! Advertised a 'pet friendly hotel'. I bought - not pet friendly!!!! It turns out not pet friendly - would not change booking- look I didn't turn up on the day. Booked through Priceline who are Agoda- basically bought a 'Pet friendly' hotel with York Central Holiday Inn. Advertised as pet friendly on Priceline. Added my pet and the Holiday Central does not accept pets?? Then spent 3 hrs to the most unhelpful team of staff in history. To be told as my dog is not a service dog no he can't go? I said by UK law a service dog is different to a 'pet friendly'. A service dog is not a pet and why advertise a pet friendly hotel who won't take a pet. They said that's basically not their problem???? What the actual???

I paid close to $500 in full for a rental vehicle and COULDN’T pick up the vehicle due to an emergency. I reached out immediately to cancel and was told I’ve donated $500 because this is non refundable transaction. I reached out to American Express and is told to reach out to merchant. I spoke to Priceline for the second time regarding the matter and is told I can NOT get a CREDIT or refund even if my trip was cancelled due to COVID. This pains me because I work really hard to make $500 and to lose it just like that.

I booked hotel stay for 4 nights and had to shorten the trip because of some urgency at home. Checked out of the hotel one day earlier and called Priceline to discuss refund. The customer service was rude, speaking broken engish, I tried a few times but was unable to explain my situation because the employee kept talking over me. I asked for manager and complained about the bad experience.

NEVER AND I MEAN NEVER use price line. I made a reservation for a hotel resort near Disney in Orlando for the end of April 22. They gave me a confirmation #. I never got an email confirmation. When I called AND the texted for a confirmation .... they said they had no one under my name or email. And could not confirm. I said, "Then let's cancel the reservation and start over." They said they could not cancel with wrong info. I called the resort and they said the name was just one letter off on my name but email was wrong and the phone number was wrong also. That I "should" be able to stay there anyway. They did get the credit card # right and took out the payment of 1085$ from my credit card. I didn't want to come from way up north and not get in. So I tried to fight it through my credit card company but lost. So I made another reservation and went elsewhere.

Two weeks in a row I have rented a car through Priceline and Dollar and waited 4 hours for a car. They rent what they don’t have. Stay away you get what you pay for here. Low prices here means no service and Dollar doesn’t care.

I found a “deal” yesterday and wanted to use my credit I had on Priceline due to travel plan changes. I found the trip I wanted to book, and screen shot the price at 12:53 pm. I called Priceline to book it because apparently if you have a credit, they have to book it, and it took almost two hours to book!! Completely unacceptable! Two hours! The agent, Carlos, was less than understanding. He kept putting me on a “brief” hold as he called it. Brief to him was 15 mins. Then he went to run my credit card and came back an miraculously the rate had gone up $30/ticket. Costing me even more money. He didn’t care whatsoever. Just kept saying, “so miss want me to book it.” Look elsewhere to book!!! It’s not worth it! They nickel and dime you! The customer service is the worst too!! Oh and there was a misprint in my husband's name, so I asked him to correct it. It took 24 minutes for that to happen!

We booked for 2 nights, June 11 and 12 and paid upfront. We stayed at the Clarion Hotel in Leesburg, Va.. The place was dirty, hall needed vacuuming, the bedding was dirty with hair and stains etc., but the bathroom was filthy, especially the floor and scratched up walls (needed paint). There was also a 50+ person party adjacent to our room that rocked loudly until well after 12am! Very poor sleeping conditions. We canceled the 2nd night and were told they'd refund the 2nd night. We have gotten the run around from all parties from the hotel front deck, GM and their referral to AGODA (Priceline's partner). Even though they partner with AGODA, the hotel could not/would not provide AGODA'S number?

I booked a car rental through Priceline because it was more affordable, than through Hertz, there was more fees and taxes. When I arrived to pick up my vehicle, Hertz rep. told me I had no insurance and I had to get one. I ended up getting insurance through Hertz which was way more expensive. The filling day I called Priceline they told me they would file a claim and it would take 10 business days. 10 days later they declined my claim. Called the filling day to speak to a representative that did not want to help at all and transferred me to a supervisor. After speaking with the supervisor she told me I had to call Priceline insurance carrier myself to see if I could get refund.

Wish I could give a zero to the ratings! This third-party company is a total scam guys! Had me charged twice for my reservation for two nights and the second charge was way above the amount they charged me the first time. I tried reach out their customer service, talked to several people and sent all the proofs they needed but none of could help me with my refund. They were keep making excuses about the hotel manager but when I tried to contact them, the hotel manager got disappeared and the other employees told me to contact the Priceline customer service instead.

Absolutely horrible! I have been on the phone or on chat or on text with customer service for 12 1/2 hours in the last four days. My problem still has not been solved! They are expecting me to fly to a foreign country when the hotel has no record of my reservation. Priceline has given me three hotel confirmation numbers and none of them work! Do not use this company!

Go directly thru a hotel or thru the airline. I paid extra to cancel one day before my trip but they wouldn't honor it. I called them and they just said it's nonrefundable. I could sue for the dishonesty in fact I should. They used to be a decent company but NOT anymore. Even Hotels have told me just to go directly thru them.

Terrible customer service. Tooke me 15 min to speak with someone, then 3.5 hr to change one reservation. Person was extremely slow, made a lot of mistakes. I had to call again, spent 1 hours with customer service and again she gave me wrong confirmation number. Called 3rd time, spent 1,5 hours just to get confirmation number, by the time he returned to me, I was able to figure out myself. Never again I will use Priceline for any services. So sad that such a bad company still in service.

People PLEASE do not book anything through this company! They are so shady. I booked a hotel reso which I needed to cancel and they are refusing my refund despite having forwarded multiple emails from the Hotel itself confirming that they cancelled my reso and were issuing a full refund to the third party company (aka Priceline). They're stating they can't verify with the property the waiver of fees etc. so are refusing the refund. I've sent through so many emails directly from the hotel verifying it so they're just lying to try to keep my money. They don't even try to work with you they just say nope.

I booked a hotel for June 22-29 and today is June 16. Due to other arrangements I need to cancel this reservation. I was offered no solution and talked to like I am a idiot. Read the policy of no refund.

Living in the ATL, and needing to rent a car, I decided to use Priceline for the first time ever. Rental car was confirmed thru a company called 'Routes'. So don't use Routes Rental car nor Priceline is my recommendation. Routes refused to rent me a car since I live in the ATL once I arrived at their counter. Then I see they charged a cancelation fee, equivalent to a day's rental on my card, which was not swiped at all. Priceline refuses to stand behind me, and dispute or advocate on my behalf. I have never heard of Routes, therefore I would have never in this lifetime, nor the next lifetime used them, but for Priceline web services. Don't Use Priceline....It's a scam...just like Routes Rent A Car.

Untrustworthy, unprofessional, careless company. Just ** company, they sell you the rooms they are not exist, you go to hotel for the room you book for but room is not available, worst customer service and representatives, Adrienne and supervisor Mario is just unprofessional, and good for nothing, who should not be working at that company because they are just no good at all. Long story short, go use any other website but this, no to Priceline, no to Booking.com if you want to get the room you want.

Don't go to Priceline, they don't care about customers service nor know how to fix a problem. I have been on the phone for 2 hours just to change a date on my flight. To find out the itinerary # had a different person name and destination. No one could fix. I will never go to priceline and I'll make sure everyone I know won't bother with priceline. I am still trying to fix the problem they did.

Priceline once was a good service to find discount fares and prices but NO MORE. They lie, cheat, and steal from their customers. They do not do what they advertise. They violate their policies and I would recommend Expedia - DO NOT ever use Priceline unless you like getting ripped off.

I got "jobbed" from Priceline. Had a booking, and tried to cancel due to being positive with Covid. I could not cancel via hotel as Priceline booked it. Tried to cancel via Priceline customer service with the 24 hour policy. Stated they could not get ahold of hotel. Gave me an incident #. Never heard back from them until I started calling them. Priceline did not follow through or help me cancel room. I lost my money. The bottom line, if you have a hotel booked via Priceline, you probably can't cancel it even though it says you can.

When booking our trip to Las Vegas with Priceline it asked if we would like to pay the Hotel Resort Fees with our trip or when we got to the hotel. We decided to pay it right away and get it out of the way of $240 but when we got to the hotel, we had to pay another $356 in Hotel Resort Fees. That was our first time using Priceline and we have never had this happen with Expedia so I would never use them again. That was almost $600 in hotel fees for 3 nights. That's ridiculous. I could've went somewhere tropical on a beach for what I ended up paying.

The app has a really dishonest business model. They take advantage of the anonymity to sell terrible no refundable experiences. We realized comparing our reservation with other offers that they hide the scores and the comments when the place is not well reviewed. Also, they do not keep the hotel photos up to date which, in our case, was very misleading.

I had reservations and to pick up a car at MCO Orlando International. I mentioned that my flight comes in at 11:30 PM 6/3/22. I got out of the airport at 11:45 PM last night and when I came out I did not see a shuttle for Fox Car Rental. I called the 800 number for Fox and someone in India answered and said that they don't have direct contact to Fox car Rental. I waited until after 1AM today and no shuttle from Fox came to pick me up. Eventually, at 1:30 AM, I had to rent a car for a lot more since I did not reservation with them. I later learned, from the Hertz Agent that I rented from, that fox closes at midnight. No one mentioned that in the reservation or I would have taken other options.

We Chose the price real “deal” and selected a location in Missouri. They placed us in a motel 1 hour away in a Kansas, a total different state. They refused to do anything about it! We only requested to be moved to any hotel/room in our requested location and they refused to do anything about it. Stating they we will be charged regardless if we occupy the room or not.

I had booked a room through Priceline and needed to change the date of the reservation. They wouldn't change the date and charged me for the room even though they canceled the reservation. Total Rip Off.

First I check for prior rental reservation and I found nothing, then I booked another and once I got to Budget I was told I had 2 reservations and I would need to contact Priceline to cancel one of them, when I called Priceline I was told I couldn’t cancel or change dates of reservation and I could not get my money back. So I feel like my money was stolen, I will advise you’ll to never use a company that don’t offer refunds or can’t change the dates for you. Priceline is a rip-off and I’ll never use their services again.

Updated on 08/02/2022: I booked a two night stay through Priceline, for a stay at a hotel in Toronto, and I booked this from another city in Canada. I found a decent, not great deal, but good enough. When I checked my credit card statement, they had billed me $170 more than they had advertised, which worked out very close to the conversion from USD to CDN dollars. At first they called it a security deposit, but that turned out to be false, then I got the run around for weeks, with no result. In particular, they asked for the same documents from me, four times. They try to wear you out. I would avoid this company at all costs.

Brakes squeak and grind, air conditioner does not work, oil change light on, Filthy car inside and out. And Guess what?? Priceline will NOT let me cancel nor will they give me an additional day on my reservation to compensate a loss day dealing with a 5 hour wait for their HORRIBLE roadside assistance. NEVER will I go through them again. I rented through them to SAVE and I did with a DANGEROUS Car. Lol.

I had to cancel my trip. Because of increase of Covid my oncologist I had to cancel trip on the day of travel May 17. I called the hotel I was staying at-Hotel Monteleone and the head of reservations, Dione **. She said she would keep 1 day as a penalty for cancelling my 3 day stay. On May 18 she refunded balance to Priceline MC ending 5131 Priceline reservation **. I was told even though they received money, their Partner, Agoda had made reservation. I called Agoda and they told me their partner Copolo had made reservation. Note I had never directly talked to Copolo. And still do not understand how they received my booking. Since Copolo had made reservation and they would have to tell Agoda, which than had to tell Priceline to refund money to release money. COPOLO SAYS PRICELINE HAS HAS MONEY AND THEY SHOULD RELEASE MONEY. I AM OUT OVER $500 which Priceline is sitting on. NO REFUND FOR ME.

On a Monday at about 12:45-1:00pm, I as well as a Priceline Rep, was unable to contact car rental company Easirent. So, I was NOT willing to take a chance. So I cancelled the reservations on the same day I reserved it. To only notice that I was still being charged for the insurance from Allianz Global Assistant through Priceline. Not only was I TOTALLY DISRESPECTED by them.

Made a reservation for my Hawaii trip last month. I’ve never had a bad experience with Priceline before so I never questioned their choices when it comes to their lowest rate finds. Since my trip is in three days just wanted to make sure my car rental was at the terminal, come to find out it wasn’t (I was irritated since I chose airport location). I read the horrid reviews and unsafe protocols that recently happened to someone who rented a car 19hrs ago.