Priceline Reviews

Made a reservation at the Hotel Del Coronado in San Diego through Priceline and when we arrived were informed that we had no reservation even though we had confirmation number from Priceline. After waiting three hours the hotel told us there was nothing they could do. As the hotel was nearly full we had to book a room that was nearly twice what we had booked from Priceline. Trying to get it straightened out with Priceline I spent about 3 hours on hold, cut off twice after being on hold for over an hour. I finally talked to a representative When I got home and received an email saying they will credit my card. We wanted to be at this hotel because of a friend's event so ended up paying $1400 a night instead of $600 due to Priceline and the room category we wanted not being available. Needless to say we will be booking directly with the hotel in the future. If you have a problem with Priceline you are on your own.

Set up car rental and Priceline sent me to a site that was closed. Priceline is a brilliant way to take onerous off of any of the multiple corporations that may be involved in the transaction. Priceline points to Enterprise Car Rental, Enterprise points to Allianz car insurance and nobody accepts responsibility. Best to deal directly with the company offering the service. Easy to find comparative pricing.

I booked a flight through a third party on Sept. 15, 2020 for a nonstop flight for a "unaccompanied minor". I entered the dob and name, paid for the cancellation insurance they booked the flight. After I got the email with the itinerary they had booked a flight that had 1 hour 45 mins layover! No airport will fly a "UNACCOMPANIED MINOR" unless it is a NONSTOP flight!

I reserved a car on Priceline with a "surprise agency" which turned out to be Thrifty Car Rental. My card was charged and I received an itinerary email along with confirmation number from Priceline. When I arrived at the rental counter, there were no cars available. I was told that because Thrifty is a franchise, the people who make the reservations have no way of knowing whether they have cars available or not. They just continue to book rentals and charge customers regardless. She said she had been turning people away all day. I then had to call Priceline customer service and they had to verify all info with the location before agreeing to issue me a refund, which will take a few days to process. This is an unacceptable business model and both Priceline and Thrifty are at fault. I will never do business with either company again.

I have been on the phone for over 6 hours, the phone keep disconnecting in the middle of the call an I never got a call back. Even though I gave them call back number. I was calling to change a return flight that I originally booked with them using PRICELINE visa CARD. I called the airline before calling priceline and they said that I have to call priceline to change the flight. So I called priceline, the agent said she can't help me and that I have to call the airline, after clearing that with her she finally agreed to help. She put me on hold for over an hour and a half, and then finally found the flight, then she told me she can't use my VISA card, I asked her why and she failed to give me good reason, I asked to speak with a Manager and the manager failed also to give me reason why I can't use their own card. Then phone got disconnected, and they never called me back again, and again I have to call again and repeat the cycle.. The 6 HOURS CYCLE.

Refused to refund my debit card after they fraudulently charged me.. Disrespectful staff... Received harassing calls from their billing department.. Past issues involve paying for rooms and getting to hotel to not have a reservation but have been charged... Try Hotwire...

I was annoyed because Priceline allowed me to book in a city that did not accept people from the state of PA during COVID. The customer service rep hung up on me after telling me that a sales specialist would need to help me and that she was transferring me. Literally the same person got back on the line to transfer me to billing again to find a new place and because I said I was waiting for literally no reason she hung up on me. There was no way to call back. Literally had to sleep in my car in the hotel that kicked me out because PRICELINE DOES NOT CARE ABOUT THEIR CUSTOMERS.

I made airline reservations through Priceline, and when I went to change my return date (and called the helpline), I was made to listen to several ads, subjected to two "virtual assistants" (of NO help) and and was swallowed up by a byzantine process that could only have been designed by a drunk employee. Maybe Priceline and Comcast are twins, separated at birth? Never again.

If I could leave less than one star I would. Sadly Priceline could care less about these reviews or you as a paying customer! They truly feel they are above customer service, returning promised phone calls from supervisors and clearly DO NOT WANT TO BE BOTHERED with you or me!!! Truth be said you have many many other options than Priceline.. such as Direct booking, Orbitz, Expedia, Kayak and the list goes on and on. Until we all stop using this HORRIBLE company then they will continue to screw you, your reservations and your travel plans!!! The WORST OF THE WORST!!!

I booked a return flight to and from Toronto. I received an Email from Priceline 3 hours before the flight that said it was cancelled, by me or the airline Hahn Airlines. I did not cancel, but had to buy another ticket on the spot through the airline. Priceline has told me after a week of trying to get a refund, to contact Hahn Air, to get my refund, which has been an impossible mess. I'm out $400. Will not use this company again.

I have an issue with Priceline. I went to modify or add a Sunpass onto my car rental and priceline canceled my entire reservation with the cheaper rate I had for booking in advance on a holiday weekend- while I was on the Budget line to get my car in Orlando! Tried to call priceline. Couldn't get anyone, waited for a chat rep for him to tell me nothing can be done. What???? It's disgraceful!

I booked a hotel stay in August and was sent a confirmation with a link to manage my booking. I used that link to change my stay date as needed. When I showed up to the hotel on my new booking date, I was told there was no reservation under my name and that I had been listed as a "no-show" on my initial booking. Now Priceline is allowing the hotel to charge me for both dates, even though I only stayed there once. I was told that a supervisor would contact me about the issue and never was, so I had to call again, just to be told the hotel is keeping my money. Terrible customer service. I'll never use Priceline again.

I have used Priceline several times and they've done ok for me. However the most recent use was a four night trip during which we finished our business early and checked out a night early. The hotel said that there was no problem, but that they could not issue a refund and that I would have to contact Priceline, since I paid through Priceline. When I contacted Priceline they said they would need to check with the Hotel (Country Inn & Suites in Tucson). After giving me the run around for over a week, they said that the Hotel would not approve the refund even though the Hotel had said this was not a problem.

Priceline offered 3 hotels for 77 dollars a night but they got to choose the hotel. The choices were The Hampton Inn and Suites, Choice Inn or Quality Inn in Nashville, TN. I was stupid and let them pick the Quality Inn across from the Stadium for August 6th. The hotel was nasty, drug deals were going on at the corner. There was no sanitation done in the room prior to arrival. I will never go through Priceline again.

I was very disappointed with the customer service. I needed to change the exact flight to the next day for military purposes and I had to pay an additional $165 on top of the $88 for one and an additional $130 for another one on top of the $365 that was paid. It is ridiculous. I understand that there would be a difference fee but when I was online looking at the difference fee it was only about $70. I tried to explain this to the women and she kept blaming United Airlines and saying that this is the best that she could do.

I was in a specific website, decided to use Priceline to book a room at a particular hotel. In the process, I was diverted from my requested hotel and booked into a different one. They refused to refund.

On Sept 3, 2020, I placed a new reservation for a car. My bank card was charged but the new reservation was not present in my account nor did I receive any confirmation email from Priceline. I called Priceline customer service and was automatically told I would get a call back due to the several hour extreme wait and delay. I did get a call back after approximately 4 hours (I went through this 3 times!!!) with the representative calling from what the accent was from the Philippines. They never helped as they had could see my information including the new reservation for the car. I asked to speak with their technical support representative but they just hung up. I'm so incredulously upset. Priceline hides behind a wall of horrible offshore rude support and never fixed my profile or reservation. Priceline fix your system now!

If I could give them a negative amount stars I would. Got denied boarding due to the pandemic. Called them as soon as it happened and they have been making me go back and forth between the airline and them because each one says the other handles the refund. I refused to keep going back and forth and stuck with calling Priceline because they are the booking agency so why wouldn’t they handle the refund. The airline even left them detailed instructions in the reservation notes about how to go through processing a refund with them and they still are pretending that they can’t do it. Just a bunch of scam artists.

So- I live in Kansas City, MO. Back in March 2020 I booked a hotel through Priceline in Munich, Germany for Oktoberfest. As we all know, within the next month, COVID happened and a) Oktoberfest was cancelled and b) Americans can’t even get into Europe as of this moment (9/2/20). I called Priceline MULTIPLE times since April to see what could be done. I’ll say here that I booked a “non refundable” room initially, never expecting a GLOBAL PANDEMIC that would prevent travel into said country of booking. Had I CHOSEN to not go, I’d have absolutely been ready to eat over $1000 in hotel charges, BUT, I have NO CHOICE in the matter.

Even though I booked rental through Priceline, Priceline didn’t help a bit with the cancellation. They referred me to Sixt Car Rental. Sixt phone message preamble said to email them. So I did. Waiting for a reply. Never again will I book with Sixt or Priceline. Both companies hard to deal with. Headache. Both websites are ridiculous too.

Priceline has been giving me the run around since April 2020. My flight was changed by the airline to August do Covid (obviously). Then one month later the airline (FINNAIR), canceled the flight all together. They said we could not fly to London or Finland. Finnair authorized a refund. I called Priceline about the refund and they told me to call Finnair. I called Finnair and they told me to call Priceline. I have called more than 6X and their customer service agents are useless! They read a script. However, I had one agent that SAW THAT FINNAIR Authorized the refund and told me that she would email her supervisor. Then SHE TOLD ME TO CALL FINNAIR. I bought the ticket from PRICELINE, THEY SHOULD BE THE ONE TO REFUND IT!!

On Saturday, August 22, 2020, I attempted to place an order for a hotel reservation with Priceline.com at La Quinta Inn and Suites in Moreno Valley, CA. After entering my debit card information, the Priceline.com website redirected me to a web page that stated that the deal that I was attempting to reserve had expired (mind you I had been on the site for a maximum of 15 minutes total). I checked with my bank shortly thereafter and there was no charge pending or showing, so I thought that the transaction had been cancelled. I decided against ordering anything further from Priceline.

I rarely have had to post a negative review, but due to the horrible customer experience I have encountered I feel the need to forewarn people especially during these difficult times. I booked a bundle Vegas trip and the person I was suppose to take the trip with tested positive for COVID. I called within the 24 hr guidelines to cancel flights and hotel explaining the circumstances. The first agent explained the ongoing flight would be refunded, but had to get confirmation if the returning flight and hotel would be refunded at 100%. She called back stating that the returning flight was able to refunded and I asked her to then cancel. She then proceeds to state that she could not get a hold of the hotel and would have to try again tomorrow. Didn’t make sense, it would be past the 24hr guidelines and I would be penalized some type of fee.

Worst experience ever! I booked an Express Deal with Priceline for one night hotel stay. It seemed a deal however, when we checked out, the hotel handed me the invoice and surprisingly, that was no deal. The hotel rate was actually less than the Express Deal advertised by Priceline. I decided to call Priceline Customer Service to understand where the deal was. Talking to the agent seemed like talking to a robot as I was getting the same nonsense answer no matter my questions. First, I was told that the hotel shouldn't have given me the invoice as it should not be available to the general public. Fine, not my problem, I did not ask for it, however, I am one member of the general public and I have all the rights and means to find out the hotel rate by simply calling the hotel... so what are we talking about here?!

I wanted to book a car rental in Denver, I went on the site and could not easily find the cancellation policy, not until immediately after I booked the reservation. I called 30 seconds later to ask that they credit me back because they didn't display the cancellation policy until AFTER it was booked! The customer service woman could see that I literally just booked it minutes ago, but yet they still declined. I WILL NEVER USE PRICELINE AGAIN!

Priceline advertised a local Canadian hotel with a booking rate in Canadian dollars. We booked online for 3 nights and received an email confirmation for the total. At the bottom of the email it reads: Price in CAD (Canadian dollars). But when I received my credit card statement, I discovered they had was charged me in USD. When I called customer service I was given the runaround by the rep who argued all their prices are USD. I directed her to their website where the same hotel is still listed in Canadian dollars and referred her to the email confirmation they sent me that says the total is in CAD. She continued to give me the runaround until I asked for her supervisor who carried on in the same manner until I had to get off the call to head to work. Now looking at the reviews of Priceline I realize this is their usual business practice. It's blatantly fraudulent and consumers need to be warned.

I rented a car and insurance through Priceline.com. The itinerary provided an address for Fox Rent A Car. I Ubered there, it was the wrong address, I had to personally call fox rent a car to find out it was at a different location. Spent more money ubering to the new location. At the rental place, they asked me for a separate email for the insurance I purchased online. Priceline uses Allianz for third party car rental insurance. I never received a separate email.

I have purchased a $568.05 Thrifty rental car reservation thru Priceline back in January 2020 for a trip to New Jersey in March 2020. Our state of California (where we live) was in shutdown because of the Pandemic. All flights were canceled. Since we could not go anywhere I have contacted Priceline to cancel our rental car reservation and we asked for our refund since it was during the Pandemic. Priceline refuses to give us our refund or credit even though Thrifty already refunded our money to Priceline. I have decided to initiate a charge dispute with my AMEX credit card and they could not help us since Priceline stated that our reservation remains non-refundable in their system and there are NO other options that they can offer because of the restrictions.

It showed comparable hotels that looked nice. Magnuson hotel in Clearwater was a dive. Not only that, they refused to give me a refund and the hotel staff was surly. If you are looking for a nice place to stay, don't go there.

I required a zero balance receipt for compensation on military orders. After four phone calls and getting a virtual assistant I attempted a virtual chat. This is after calling the corporate office and getting linked in again to the virtual assistant which hung up on me each time. After waiting for a response from the virtual chat assistant having met the screening criteria for a chat with a person and not a bot. I was told the receipt provided was sufficient after I explained in detail it was not. They re-sent the itinerary and stated that’s all they had. The reduced price of the hotel stay wasn’t worth losing the ability to get re-compensated for my official travel. Now I know you can not reach customer service if an emergency arises, lesson learned. Customer lost.

I purchased a hotel room online. When I checked into the hotel I discovered that the gym and pool were closed, there was no maid service, and there was no hot breakfast. The pool, gym, and hot breakfast were all listed as included amenities on the website and I was never informed they would be unavailable. They refused to provide me with a partial refund of the room rate.

I booked a hotel today and realized the check in dates were not till late afternoon. I needed a place to go since my apartment is being fumigated. I have no family or friends here. I’m a veteran. Now I have nowhere to go during this COVID 19. It’s 85 degrees. I guess I’ll sit in my car in the middle of nowhere for 5 hours. Can’t go to my room because I can’t check in until it’s no longer needed. Thanks Priceline for not letting me cancel a reservation I made 15 minutes ago. You really do not make it easy for customers to work with you.

My interview with a school was cancelled due to COVID spikes in the area but Priceline refused to refund my car rental or give me credit. Completely ridiculous policy for a pandemic. Do not book them.

I booked a stay at local hotel. My process went through and it showed that they room I requested was not available. However, I checked my bank account and realized that my funds were still withdrawn. I called customer service and they informed me that my booking was rejected due to room availability. I then asked about receiving my funds back and was told I would have to wait 5 days. I then asked if I was just able to continue with my reservation since the funds were already debited - I would just need to select another room. They told me I could not do it on their end and I would have to call 833-378-0465 to get that fixed. I then called that number and was informed that I would have to make a brand new reservation and the amount would have to be debited AGAIN even though they can see my previous reservation in the system. This has now cost me over $1000.

The rental cars are not refundable, or transferable. My flight was cancelled. I called to confirm my reservation and the flight no longer exists. Thankfully, American Airlines was able to change my flight and was very professional and helpful. When I called Priceline, Rafael said it was not their fault, the Airline didn't let them know so how can they help me? They were unwilling to acknowledge any responsibility, apologize, or try to help me. I assured them I would not use Priceline again nor would I ever recommend them to another person.

Go directly with the airline instead of these middlemen people. They cannot help you in anyway if your flight gets postponed. Plus you talk to a foreigner in which you will have a hard time understanding, at least I did. Another bonus, do not rent a car from Fox Rent A Car. Absolutely garbage customer service.

Their cancellation policy is crap. I had a March cruise canceled, ok fine, I rebook. I book 2 more, June and Sept. Which I had to pay for in full before even getting any refunds on my March cruise. Both of these were canceled. Of course, you pay everything in full and when refunded it's in small amounts. I've had to call 20 different times to get my refund. Every time I called they assured me it was set up to refund back to my card. When the Sept. cruise canceled, I called to check on that refund and they were going to refund it but the other room on my booking they weren't going to do anything with, it was in limbo.

I used Priceline for the first time and was hooked on their special 'mystery hotel' deals. I triple-checked that I'd checked the filter pet-friendly, and reserved the room, without hotel insurance because I knew I would not change my plans. Upon my confirmation I called the hotel to make certain my online order went well; but Econo Lodge informed me they are NOT pet-friendly. Priceline stuck to their guns and refused to help me acquire another room which was really pet-friendly. I am a Senior on a fixed income and just lost money during the pandemic I can ill afford to lose. I have screen shots showing the same page I viewed, and it specifically says the choices were all pet friendly. Never again.

I recently tried using Priceline for a one night stay in a specific area of Long Island. Listings on the hotel deal page, using 3 star hotel as a filter, the room prices were either similar or more expensive than booking direct from the three main brands listed. However, they kept displaying an “Express Deal”, showing that filter and area with one of three hotels for $101 a night, which was about $70 or so off the other listed prices. For five straight days I tried this option, and each time it would list two available options at that price, one for a King Bedroom, one for 2 Queens. Each time, over a 5 days period, I selected each of these options, and every single time I got a message saying that it “just sold out”, and sent me back to the page with the higher prices for the specific hotels in that category.

In May of 2020, I purchased an airline ticket to attend a mandatory meeting for my business. The location of the meeting was to be in Santa Ana, CA on September 17-19, 2020. In June, our company was told the meeting had to be canceled due to Covid concerns. I called Priceline to request a refund. They advised me that my ticket was one that could not receive reimbursement. I explained the situation that our meeting cancellation was out of my power and asked that during this time that other companies are making accommodations for Covid-related cancellations and changing the rules, why were they not bending their policies.

Beware of Priceline pricing. Even if it is indicated in CAD funds you will be charged in US funds. Priceline has a good scam going on. I have a screenshot of my booking that clearly indicates that price is CAD.

Horrible company! The worst! I went to buy a plane ticket and got approved for the credit card. Then I couldn’t check out. The credit company told me call Priceline for the run around. Never use them.

This was the worst ever by far experience with a car rental company. They took my bank card payment for the car and then told me when I arrived to pickup I can use it to get rental but HELLO you took my money from the card!!!! And then said, "We will cancel your reservation." And no refund is available from Priceline. If that is not fraud I don't know what is!!!! Two people in front of me were not happy the cars they were given were dirty and out of gas! WOW Never.

We are in the middle of a worldwide pandemic. We had a trip planned to Hawaii in June, a trip that was canceled for reasons beyond our control, COVID 19. Our flight was canceled and refunded, our hotel was canceled and refunded. Priceline however is refusing to refund the $500 they charged us for a rental car because you say there are no refunds once a reservation is made. Under normal circumstances I can understand that. What I have described above, however, is anything but a normal circumstance. We were UNABLE to get to Hawaii. We contacted Thrifty, and they gave us approval to have the car reservation canceled and refunded.

Absolutely the worst experience booking a vacation/ honeymoon ever! Just to get this out of the way I am on my 33rd international vacation. It starts out with Delta canceling our flight. I then contact Priceline to book a new flight. They tell me "I can't because Delta has a very strict cancelation policy"....Um they canceled my flight. After 2 hours of being on the phone they finally agree to refund my $915.00. 5 weeks later here I am writing this review with no refund. I've called and emailed the company CEO down to customer service. Honestly have better things to do other waste close to 6 hours of my time chasing my refund. Then it gets even better....ready for this....priceline bait and switch BS.

I booked a flight to Myrtle Beach back in May to take my wife on a much-needed vacation from Michigan. Flight down was good. No issues. Got notified less than 24hrs before return flight was supposed to take place that it was canceled. Upon calling Priceline and trying to get them to find me another flight, they said there was nothing they could do for me except refunding the canceled flight. So I have to book another flight at an added cost of $500.00 to get back home because it was last minute. I will never use Priceline again for anything!!! I know I put one star but that was because they wouldn't take this without at least 1 star.

This is the worst page to book a hotel. They basically decide how many stars a hotel has based on their own opinion. So you will pay a 4 star hotel but actually receive a 2 stars. It's a ripoff! Beware of the FALSE advertisement.

I have been done wrong by you guys WAY to many times, and really y’all don’t care. No compensation for false leads. As in, the hotel I had reserved and Pos for said pet friendly. GUESS WHAT??? Not pet friendly! No refund. Staying at the Comfort Inn in Irving, the man overcharged my account by 37.50 and then lied to me and had issues with the management not even wanting to refund my money! Nothing from you guys. And guess what. That same man stole my credit card information which started a long line of credit card fraud, that I am STILL DEALING WITH TODAY!

Don't try calling Priceline customer service, they will never resolve the problem or issue a refund. Also, beware of misleading discount coupons. Consider other online companies when booking hotel, car rentals or flights.

I was using Kayak to search for a recent hotel stay and after being burnt by Booking.com I figured we would try Priceline.com, BIG MISTAKE. I was given a prompt to call for a better rate than what their online pricing was showing and when I called I was offered a different room than the king suite I was booking and told the only difference was that it had 2 queen beds instead of a king and it was going to be cheaper. The room I received only had 2 full sized beds not queens. I had also asked to verify the free breakfast, wifi and parking, only to find out by the hotel at check in that wifi was not free and later at check out that parking was not free as well. The hotel comped the fees we were charged for parking and apologized and even informed me that my room would have been even cheaper if I had just booked straight through the hotel.

I have used Priceline for months and months spending thousands of dollars booking through Priceline. I have now had multiple experiences that their reservations are not true to the hotel policy. This last booking I was actually subjected to dangerous situations assaults of the staff and drugs in and out of the hotel. My cousin actually had her car stolen while in the parking lot. Was re-roomed due to broken air conditioning unit. Witnessed assault. Cops were there more than 5X in the matter of 2 days. A woman running around the hallways all night in her panties with an ankle monitor on yelling profanities.

Wish I would have seen these reviews before, I used Priceline before and never had any problems. Well fair warning stay away from them. They will take your money and promise the world then you get the shaft. Made airline reservations with them round trip with rental car, one layover, good price. Well when I logged in with the airline the trip routing completely different with a connecting flight of 4 minutes. Who can connect in 4 minutes? Then on return trip had me flying out of Philadelphia and Chicago at the same time. I don't think I have a twin that can use the other flight. Now the rental car oh that's nonrefundable. Rep says I should have looked at the fine print. Well you don't get the fine print till you book it. My credit card has travel protection lets hope.

I have used Priceline for many years and they continuously create new ways to deliberately deceive their customers. They are a very crooked company. They farm out their customer service to India and sized it down so you have to wait more than an hour to get through. They advertised a credit card and credit card credit for using their credit card. I applied, got accepted, I have 800 plus credit rating. And then did not give me the credit for doing what they said to do. It is a complete scam. The credit card company "BARCLAYS" also would not help me out. Priceline is very crooked with lots of hidden fees. I will not be using them ever again. I will find a company that is honest upfront about their conditions.

This company will process your order in USD without being transparent. Hopefully, you won't have to proceed with a refund like I did, because they will claim to have free cancellation then after hitting the cancellation button quote you with cancellation fee they are automatically deducting from your refund. Afterwards you'll find out that your refund will have a difference of whatever the currency rate dictates and the company will take 0 accountability for the cost you have lost. They have no concern whatsoever for scamming Canadians.

This was a last minute decision in the middle of a pandemic hoping to save money. The hotel itself had nothing to do with this unfortunate experience. When I saw the original price of the room I was turned off, then I discovered Priceline which offered a rate of 40% off/night. That encouraged my decision to stay for two, rather than one.

If you book your flight as easy as it may seem, if there are any complications that is where things go wrong! Had 2 calls scheduled back. One 4 hours. Another 5 hours and nothing - no calls and the airline will not talk to you. Waste of money and time - terrible terrible service and by no means the cheapest!

Went to reserve a hotel at a discount on the river walk for my daughters birthday. After purchase ended up with a completely different hotel almost a mile away from the river walk. Being in a wheelchair will make this a horrible trip. On top of it wanted two double bed got one king size. Not enough room for all of us to sleep. Will never recommend Priceline again. Even contacted their support and after being disconnected 3 times...I received no help correcting the issues.

I came from California to Arizona. I stayed the weekend at the Westin Hotel downtown Pheonix 333 Central Ave. There is no parking the hotel provides. The shower water did not get hot until 25 minutes of it being turned on. I called the front desk for assistance and no one ever came. The 1st day of our stay around 4:45 pm and 5:15 there was a couple who had no mask on at all. They were not turned around to leave, they were being assisted in spite of. Not sure how Corona and Arizona operates but the staff wore masks. There is no bellman to assist with the luggage. You have to load it yourself onto the luggage cart. I asked before reserving the room did the hotel have room service, I was told yes. There is no room service and the menu to choose from to get food downstairs is slim to none. I will not book at this hotel ever again nor will I book through Priceline again.

I was trying to check in at 3pm, the hotel could not find my reservation nor confirmation number. Priceline put my reservation under my guest to check in. Kept trying to calling Priceline, auto system would hang up after saying a agent will call when you are next in line. That call did return until 9:34p. Also, I had to via chat with an agent for over an hour and finally she called the hotel at around 8pm to get everything taken care of because of they put my guest down and not me. So I was 5 hours away from home, and waited in the hotel parking lot from 3pm until about 8:20pm trying to get my room that was paid for a week in advance. The worst experience!!

I made a car reservation for a trip I was going to take to California. The vacation rental I booked called and cancelled with me due to the recent Covid19 spike there. I went online to cancel my car reservation only to find out there was no way to cancel. I contacted Priceline and they said my reservation was non refundable. Nowhere on the original booking or the confirmation they sent me does it say non-refundable (I never would have booked if it had said that). They refused to refund my money even though it was due to Covid and said since it was after April 30 they were under no obligation to refund my money due to Covid. Like it's my fault there was another spike in virus cases right?! They refused to talk to me anymore about it and I was cut off. Never use this company. They will rip you off.

Be aware when you book a reservation and change the currency between CA or US. It’s tricky as I choose a CA then I was charge in US at the end after I update my staying for longer time and I call them right away when I noticed that and finally they called back with, "We cannot do anything." Even the price was more than it should be than other ones so they said something in the advertising but they don’t follow with matching price too.

I went on Priceline to reserve a motel for an upcoming trip. While researching motels I found one that fitted my family's needs. I chose the motel and room and saw there was three options as far as pricing goes. The three options were different in pricing, with the highest one stating I would be able to cancel my reservation up to the day before. I purchased the highest priced option for that very reason but when I received my email confirmation it states I cannot cancel. I called priceline and the representative stated there was no cancelation available on my reservation. I feel I have been taken by priceline and hope I have no emergencies that come up before my trip. Priceline lied and I will never use them for any of my travel needs again.

Priceline uses or allows third party phone booking agents that advertise specials on the priceline website next to the hotel description. They tell you "We save you $9" but that is prior to their fees which are higher than the ones priceline charges on their website. So why would I knowingly book over the phone for an alleged discount that is eaten in the end by the higher fee of the third party company? I chatted with priceline customer service but they either dont understand or dont want to help. Called priceline customer phone number, nobody ever answers, waiting for call back. Asked for cancellation to rebook online myself. They refused to acknowledge that the third party did not disclose the amount of their fees to me prior to processing the booking.

We booked a rental car through Priceline as we planned to travel to Las Vegas in June to celebrate my sons 21st birthday. Being the planner that I am, the car was booked months prior to the planned trip. When COVID hit in March, I called Thrifty Rental Car to cancel the reservation. Thrifty Car Rental was great to work with! Agreed to cancel the reservation but said I would need to work thru Priceline, the booking entity, for my refund. Priceline refused to issue a refund despite the fact that Thrifty car rental authorized the same! The Priceline representative stated that Priceline was not giving any refunds on reservations otherwise nonrefundable despite the COVID Virus. Shame on you Priceline and I will never use Priceline again!!

I booked a hotel for 2 nights for 1 adult and 4 children. When I got the email it stayed 2 adults. I immediately called Priceline. The lady called the hotel and the owner said sorry they do not let 5 people stay in a room. So I asked do I get a refund since I just booked the hotel and they said no I would be charged for the total amount and there was nothing they could do even though the error happened on their end. I called the hotel owner myself and they stated I could pay 20 extra dollars and all of us could stay there. Priceline was no help at all. Will not use them again.

Priceline and Budget are ridiculous! A family wedding was cancelled in August due to COVID. EVERYONE credited me for cancelling - United Airline, VRBO, but Priceline and Budget say... sorry. It was a non-refundable reservation. True, but that was before anyone heard of COVID. HAVE THEY HEARD OF COVID? I will NEVER use either of these companies again and I hope you do not either. Their lack of empathy given a global pandemic is unheard of... SHOCKING!

I was a first time traveler and had thought Priceline was a trusted website; Boy was I wrong. I had got the car through Priceline thinking a snagged a deal.. So I go the place (Fox rental) and forget my credit card. Long story short gf sister bails me out. So she pays through fox and not Priceline. But they don't actually cancel the reservation on Priceline for me unknowingly. So when I go to make my cancellation/refund. Only a week after discovering this. Princeline charged me $144 for a car never used. This is legal theft.. I think this company should be sued or just downright destroyed by the consumers. Priceline is horrible company that doesn't care for its consumers. This company is complete scam. Especially during a worldwide pandemic..

We planned a trip for my son's baseball tournament. When we receive the tournament schedule, we were not playing as many days as we thought. I tried to cancel one night and they would not allow any changes and although I was calling on Sunday for a Thursday check in, they still charged me stating it wasn’t enough notice. Not helpful at all, would never use again.

After a 30-minute chat session and a 40 minute phone conversation the company completely refused to honor the deal with me that I had already purchased. Refused a refund and refuse to fix the problem in any way, shape or form. The hotel owner was very polite in describing the error on Priceline website that they still offer after my issue was brought to their attention. Even the coupon codes that they give me for their website do not work and are not honored by them!

I booked a hotel through Priceline for 4 nights. My plans changed so I only needed 2 nights. I went to my confirmation email and there is an option to change your dates. I tried multiple times online and it would not work. I called Priceline customer service and the automated service told me I was in a queue to be called back and it hung up. I missed the call and tried to call them back twice only to hear that I was still in the queue but I never received another callback. I was finally able to chat with someone on Priceline.com and was told they could not take the 2 days off my reservation. They could only cancel the whole reservation...ok so I asked if he could just re-book the same room for the dates I needed and he said he could not. So I then had to make another phone call to Priceline to re-book the same room for 2 days instead of 4. This whole process to way too much time and effort on my part.

I wish I could attach the photos. So I got in late after an 8 hour day of classes. Staff was kind. Hotel was under construction. Got to room, air was off, room was over 80 degrees, and TV had to be reprogrammed. Went to be. Woke up to go to class turned on the light to the bathroom to find blood in the door jam, on the wall out side the door, foot prints in my tub, on further investigation blood in a chair and floor damage in the room I had to go get ice for my morning coffee. Huge stain on the carpet by elevator. And I had to get to class, unable to miss or be late for.

I booked two flights to Costa Rica in August. After they were booked, a new travel ban kicked in and we can't go on the trip. The automated help chat just tells you it can't help and kicks you out. It gives you a number to call that says 47/7 live customer support. I have called that 3 times and it always says they will call you back in 2-3 hours and you wont lose your place in line. It doesnt even give you the option to wait on the phone. It literally makes you hang up. So far, they have never called me back. I continue to try but this is absolutely flat out theft if this continues.

I'm only giving an additional star, since I was able to get some money back from my AIRLINE cancelled flights. Trip to Asia cancelled with 4 other people I know. Same exact flights/itinerary. We all had different experiences in terms of refunds. MAKES NO SENSE. It is the strangest thing because according to the airlines' policies (EVA, JejuAir) we should be able to get our money back. I attribute this to the low bar for their call representatives. It seems that some representatives are capable and are able to process refunds and send you on your way in a timely manner. Others will just say that they are unable to even give you a refund with penalties (when other people in your group have been able to do that exact thing).

Priceline sold me 3 nights in a hotel with a manager who is running fraud scams. I filed a police report, but priceline refusing to do anything about it and is still selling rooms at that hotel. Priceline are thieves and accomplices to hotel fraud. Company should be investigated and banned from from doing business in the United States.

I went online - found a good deal which included flights, hotel and car, but site would not allow me check out. I tried many different ways over the course of the day and could not get to check out - I called CS - finally got a real person after several attempts, gave them my order - line by line while I read it from the computer screen. The price went from $ 1,400 to over $ 2,000 - "Joe" told me thats why I could not check out deal was no longer available even though it was still coming up on site. I refused - went Orbitz got almost the same low price - with same flights, same hotel and room, same rent a car. Only difference was it would not allow me to select a seat on flight... I smell a RAT - Will Never Ever Go back to site.

In short, do NOT ever use Priceline! I was suppose to travel this summer to Europe, I booked tickets through Priceline, the flights were canceled due to virus, however... Priceline has NO IDEA about flights canceled, they said to me they can not verify flight canceled nor they would give me my money back! I called airline directly and they said since I booked through Priceline they have to put in a request for a refund. I spent 8 hours on the phone no joke, they put me on hold for hours then disconnected me. I had to dispute charges on my card and called them back again they said they won't help me because I disputed charge. They would not help me anyway!!!! They are holding my money hostage, still no refund, they sent a statement to my credit card co. saying the charge is valid, how is that so if flight was canceled stupid?!

Booked a trip to Vegas...Exciting right? Got to the airport just to be told that the flight was canceled and Priceline should have notified us. Called them immediately just to be told my wait time to talk to someone was 2 hours and 53 minutes...WHAT? Ended up having to book last minute tickets to fly out that night. Called to verify my flight home for Monday...Guess what canceled! Luckily Alaska Airlines was able to get it rescheduled for me. Never once received any email from Priceline stating the flights were canceled. Spent a good 5 hours of my time trying to get the flights figured out and probably another 8 hours on hold with Priceline trying to get at least some of my money back. Best they could do for letting me waste time and money on their screw up was a refund of 208.00....Are you freaking kidding me?

I used Priceline to make a flight car and hotel reservation and had to pay 700 dollars for a rental car cause the rental car company wouldn't honor my reservation and had to get my own rental and pay twice as much. I will never ever use it service again.

Very rude. Would not help. Hateful women..Transferred phone line to other dept. Then the last lady which was Denise..very rude. Hung up on me. I called back and put me on hold an additional 20 minutes. I hung up.

I have been driving for almost 24 hours with my 3 kids and we need to sleep. Made a reservation and the site changed my dates. More than once the site has changed information on me and booked things wrong. I had to ask multiple times for a cancellation and refund. They kept saying sorry for the inconvenience which doesn't help me. I had to demand a refund for it to get done. Then tell them I needed to speak to the supervisor. Which the supervisor and the person above her weren't any help at all. I am beyond infuriated with the way I was treated and what could be done and with this company.

Booked an Airline ticket and Hotel stay through Priceline for Sept 13th-15th for an NFL game that has now been cancelled because of Covid 19. Priceline refuses a refund, realistic credit or transfer. They said the airline has to issue the refund. Contacted the Airline, and they stated that because it was a bulk fare and special pricing through Priceline, that they are responsible. Priceline keeps saying they have a policy that requires them to follow guidelines set by the Airline. The Airline states they have no such policy with Priceline. This is an act of FRAUD!!

I booked a rental car with Budget car rental (through Priceline) In early June. Today, the DAY BEFORE my road trip, Budget called me to tell me they do not have the SUV I requested, nor anything like it in size - then offered me a small midsize one that couldn't possibly fit my things. Irritated with Budget, I called Priceline to request another rental company or anything at all to accommodate my need, and they said sorry, can't help you. Then I asked for a discount with the current reservation for my inconvenience and they wouldn't do that either! I then asked if they were going to hold their vendors accountable, to which the answer was no. So, I cancelled my reservation (online of course because the operator wouldn't help me with that either). FYI: Enterprise rental car customer service heard about my ordeal and offered me a discount because they felt sorry for me. I'm using them FOREVER now.

Booked a hotel during the pandemic. Due to covid 19 had to checkout early. Hotel was willing to give me a discount due to covid 19 but since my reservation was through Priceline I had to contact them for a refund. Called customer services. They basically told me, "Too bad. We can refund you." But it’s sad with this virus going around they don’t have a more flexible Refund policy. Lost me as a customer. Don’t book through Priceline.com or Priceline app. They don’t care about you or you family.

In March, prior to the explosion of COVID-19 cases, I made a reservation to pick up a car at Albany airport on August 14th on a non-refundable basis. Now, due to the increase of cases in Florida, where I will be traveling from, the Governor of NY has imposed a 14 day mandatory quarantine for people coming from Florida in addition to a $2,000.00 fine if you do not provide an address. I contacted PRICELINE to inquire about a refund based on the COVID-19 requirements set forth by NY and was told unless AVIS would agree to cancel a refund would not be possible. I then contacted AVIS, a supervisor at AVIS said they would be happy to cancel the reservation and PRICELINE has not yet transferred funds. I then contacted PRICELINE and informed them that AVIS would have no problem canceling the reservation and got a total runaround with bottom line being they will not issue a refund.

Booked a room from Priceline. Arrived late after a long drive. 45 minutes to check in due to billing issues with Priceline. Hotel billed me direct $40 less the Priceline. Contacted Priceline, who contacted hotel and cancelled cheaper hotel billing and charged me $40 more for the same room. Will never use Priceline again!

This the first time I am reviewing, had booked 3 nights hotel through this crapy Priceline. Plans always change, wanted to cancel my third night stay, contacted priceline, I am told I can check out early but will not have any refund. I was talking to cs, the cs guy just said bye and hang up on me.. Never ever going to use this crapy useless priceline.

I purchased a roundtrip itinerary from Chicago IL to Canton MS, (airfare, rental car and hotel) via Priceline. The plane was 15min late upon arrival to the Jackson MS airport and the rental car vendor, Budget was closed. We used Uber to our hotel and return the next morning. I requested reimbursement for my Uber trips. Priceline alerted me about the late flight. The Budget rep left earlier than normal, per airport security (I was traveling July 4th weekend, and arrived July 3rd, 9:00 pm instead of 8:45 pm). Sadly, Budget rep arrived late July 4, 2020.

Do not book through them. The customer service is horrific. They have so much yellow tape that you can not accomplish anything. I have called about 15 times regarding a cancelation of a flight and no one has gotten this right calling for 4 days to achieve it. They will not allow you to make any changes as it's against a "policy" of theirs buried in the fine print. Will never ever ever use this site again, I'd rather pay more money than deal with this headache.

Cancellation of Car Rental. Could not cancel, although I paid the extra insurance. They said due to the terms, I read the terms and could not find why I could not cancel. Ask them to show me where it was noted... STILL waiting. DO NOT use Priceline or Booking.com. Use other more honest sites.

I prepaid for 2 hotel rooms. I get to the hotel and they couldn’t find the 2nd room reservation. I was told they couldn’t help me. I would have to talk to Priceline. I call Priceline and I’m told they are busy and will call me back in 1 hour and 45 minutes. I’m traveling with a baby. I can’t stand around in a hotel lobby for almost 2 hours until I can get help. Once I finally got a hold of Priceline the next day..Priceline refused to refund my money. They also refused to let me speak to a manager. So I ended up paying for 4 hotel rooms because I had to go elsewhere. I will NEVER again use Priceline for anything!!

Ya know.... I've used Priceline for over twenty years, seriously. For most of the time, the experience had been fairly good. I tried in the early 2000's their flight booking service. TOTALLY GOT SCREWED! They actually changed my flight city like they change hotel "areas" you can book in and I didn't notice, THAT never happened again AND they never made good on what I had PRINTED OUT AS DOCUMENTATION for my flight I bid on and accepted. Even so the only thing I have been using or will use is their hotel reservation services.... until today. STICK A FORK IN ME - I AM DONE! I've had some absolutely NIGHTMARE experiences in Arizona, California with their EXPRESS DEALS. Whoever does their star rating is FULL OF B.S. They're probably paid to give the review!

Fraudulent vendor. Due to COVID-19 my flight was canceled. I tried to get a refund from Priceline but was told that the agency (Green Motion) does not reimburse. The truth is that Green Motion never charged Priceline.

3rd birthday ruined by Priceline. They overbooked me twice and once I got to the hotel was told they actually didn't have room for me. Once in Ocean shores, WA and the other in Tacoma, WA. This time I paid online but Priceline did not disclose that once I got to the hotel I would have to pay another deposit which I didn't have the money for. There was no way to reach customer service. The phone number won't let you stay on hold. The chat just glitches. There was no other way to contact them to get a refund for a room I couldn't stay in because of the deposit policy. It is better to just book directly with the hotel. Priceline has consistently just been about the bottom dollar with no regard to how or who is effected.

My wife used Trivago to find a good rate for a hotel I need. Trivago showed a rate that Priceline was advertising $98/night, so she clicked on that. By the time she got to booking the room the price had jumped up to $114/night. We stopped the booking and checked again and sure enough it was $114 now. She booked it anyway. After booking. She looked back at the starting place where the rooms and prices are listed. Lo and behold the exact same room was then $77/night. So she called to tell Priceline and was told they would call back in 20min. (No choice but to leave your # or call back in the week.)

I purchased one night in a hotel from Priceline, when I showed up they said there was no reservation, I call customer service and they didn’t call me back till 11pm at which point I already paid cash and checked in for the night. Upon them calling back and waking me up just to find out I was at the wrong hotel. They refused to refund my money and I told them if they responded to me in a resealable amount of time I could have gone to the correct hotel which apparently was just down the road. 2 of the same hotels in the same area, like I was suppose to know that. Hello traveler. Never use them again, they won’t work with me to resolve this. They just want to take your money. Very poor customer service.

Booked a hotel reservation and it showed the price in Canadian dollars when I was on the payment page but when I received my confirmation email it said it was in USD. The person on the online chat said that it might have been a glitch in the system, however could not do anything for me. And she said I could not get a full refund even though I had booked it approximately 10 minutes prior. So she gave me the phone number to customer relations and they also did nothing to resolve the issues and would not provide a full refund. So I thanked them for their time but explained to them that I will never purchase any hotels, vacations etc. from Priceline ever again. And I will be leaving a negative review as well.

I booked a hotel reservation through Priceline for the Quality Inn Fort Lauderdale Airport South for 1 night for a pre-cruise for 12/12/20. Because of the covid 19 virus I had to postpone the cruise to Dec 2021. The hotel stay was booked as nonrefundable, however I asked Priceline if I could change the hotel reservation to another date, Priceline told me the hotel would not permit a change so I cancelled the reservation. Subsequently, I contacted the Quality Inn and they told me to contact Priceline to reinstate the reservation and the hotel would allow me to change the date. I contacted Priceline and they refused to reinstate the reservation. The room was paid in full, Priceline is keeping my money and refusing to allow me to change the date even though the Quality Inn said that I could. I will never use Priceline again, they are scammers.

I was given a hotel, thru a special price gimmick they had online, that is located in an odd spot about 40 mins away from where I intended to stay ...close to the beach is where I was trying to get. I booked 2 night and my son is only here for 1 night and was so disappointed I had to go pay for an extra room where we was wanting to stay ..Priceline refused to cancel and refund my money even tho it was reserved around 9 hrs earlier ...I even asked to rebook at one of the others they advertised for same price which is the one I had to go pay for a extra room so they might enjoy their 1 nite here. Needless to say I'm single mother low income due to covid 19 related circumstances as work ....and I am cutting corners tight to bring my son on a 2 night vacation and they refuse to refund me on a hotel that is ridiculously not worth what I paid even at discount price. Never again will I use this app or source for travel.

I've never written a negative review of a company before, but this experience was so atrocious I felt compelled to let others know so you can avoid the same experience I had. I booked a car rental through Priceline, supplied by Dollar Rental Car. After I booked, the state where I was traveling to updated their travel restrictions due to COVID, and I was no longer able to travel there. I contacted Priceline to cancel and they refused. I contacted Dollar, and they said their policy was to cancel the reservation with no fee, and that all they needed was for Priceline to contact them to do so.

I have booked several flights, hotels, excursions through various travel sites and agencies in the past. In all of my experience, Priceline is the absolute worst. I booked a hotel through the Priceline website. When I got to the hotel, there was no record of my booking. I tried to call Priceline at 7 pm. However the customer service line had a 2 hour wait. I left my number to have Priceline call me back. I. The mean time, Thank God there was availability at the hotel. The hotel matched the rate and provided rooms directly. Priceline called me back at 12 am and placed the blame on the hotel. Also, Priceline acted like my business was important to them as if they wanted to help me find a replacement room. It was 5 hours later....at 12 am! No apology. No ownership that is was their fault. I asked for a refund. Thank God I got a refund. Never will I book with them again! Avoid them!

We rented a car through Priceline and I took out the insurance. Found out at the counter that the rental car company doesn't even deal with them! Can't get a refund because I am now in possession of the car. Not even prorated. Take out insurance at the counter with the rental company. NOT PRICELINE.

Priceline emailed me telling me to call the hotel directly to pay 1 night in advance. I called and paid it and when I showed up after 7 hours driving and kids in tow and the hotel said Priceline cancelled my reservation. I had to stay in a cheap junkie hotel on hard beds bc nothing was available so late. July 3

I scheduled a car rental via Priceline and purchased their damage collision insurance totaling $52.00. When I arrived at Enterprise to pick up the vehicle the Enterprise representative told me to call insurance company to obtain a refund because the collision damage was not through Enterprise. I called the insurance company and was told my refund would be processed. Received a receipt acknowledging my refund and cancelling the policy. Nearly 10 days later my credit card still shows the charges, I called the insurance and they stated refund was given to Priceline. Now, Priceline refuses to honor the refund because I picked up the rental and claim the policy was active the entire time of the rental.

Really PISSED with Priceline and Thrifty car rental, had booked a trip with Priceline but had to cancel due to Covid 19. I managed to get my money refunded by the airlines but they will not refund my money for the car rental. You would think that during this time they would want satisfied customers but I guess not. I'm sure I'm not the only person with this problem. But I'm telling everyone that I know and can reach on Facebook, Twitter, Instagram and any other social media outlet to please beware of Priceline scamming policies. DO NOT BOOK WITH THEM.

RIP Off!!! First they tell us that you can change the reservation then don't allow you to do it! My father had a major heart surgery and I his only daughter and his POA had to be there for his surgery booked a room the hospital changed his surgery and Priceline refused to let me change the date to 2 days later like they said they would and refused me a refund! Even though I was well within the guidelines and kept everything exactly in agreement! I was supposed to to be able to get a refund and a date change both! Pathetic!

Priceline changed my flight times and this has ruined my trip. I booked a morning departure because I needed to be in Santa Barbara before 2:00 pm for a family gathering. Priceline then changed my flight to a late afternoon departure which gets me into Santa Barbara at 8:13 PM. This was a TOTAL BAIT & SWITCH tactic!! The CSR's suggested that I cancel my trip and book another time. I will NEVER use Priceline again. My suggestion is DO NOT OFFER FLIGHTS YOU DO NOT HAVE!!!!

On July 6th, 2020 my wife and We pulled up to check into our Wyndham hotel, in Regina Canada. There was a "temporarily closed" sign, due to Covid-19. This confused me as Priceline.com had sent me an email reminding me of our upcoming trip. They told us to have fun and asked if I wanted to rent a car. This booking was done in mid May. We were unable to reach a tone at the actual hotel so we reached out to Priceline.com.

Don’t give business to those jerks! They show one price to lure you and charge you way way more, saying it’s not available! It’s not the first time!!! They also don’t fulfill their price match. They are horrible!!! Will not give them business again.

I booked a trip and spend a lot of money so, like how fake they are!!! They gave me a fraud rental car company who never gave me back my deposit back! I report to Priceline. They said there nothing they can do when they made the damn trip! The the customer service lady end my chat right when I was speaking to avoid the problem. I will never recommend this racist company to anyone!

In January 2020, We booked a trip for September 2020 to the Amazon thru Priceline. As we all know, Covid changed everything so since May, we have been trying to get a credit, NOT A REFUND, but a credit good for 12 months, from Priceline, for the same trip. We want to go in 2021 but just can't this year due to the pandemic. Priceline customer service is rude. They told us after four calls, disconnects, etc. there is no offer at this time. They stated to call back one month before our trip to see if anything can be offered. This was a value of $1480 and we can't even get a credit to use with them! They clearly don't care and are not recognizing there is an international covid pandemic. Won't ever use them again.

I'll never book with Priceline again. Instead of helping for my mother's ticket and letting me know that the flight was canceled I had to let them know that the flight was canceled and when I was looking for another flight I was told that is better if I requested a refund or a voucher. And they insisted on that and when I refused they just hang out. Pure and simple garbage.

Delta Air Lines cancelled the flight due to Covid-19 and refunded the ticket to Priceline, but they did not refund me. My Priceline account also shows that the money is refunded, but my statement does not show the refund. It has been 2 month and after several calls each took 1 to 2 hours in the line for them to call me back. Each time the call disconnects in the middle of call. This is going nowhere. Just waste of time.

Made reservations through Priceline for 3 night stay at Comfort Inn in Kentucky. Priceline charged $73.00 plus tax for each night. Total came to$ 236.31 which they immediately took out of my bank account. We got our bill summary from Comfort Inn when we checked out and their total came to $191.37, that's with the tax. Priceline charged me an extra $44.94 than what the hotel would have. I called Priceline to get reimbursed the $44.94 and they told me that the price they advertise is not always the same price as the hotels. Isn't Priceline SUPPOSED to get the rates from the hotels at a discounted rate????

I have been an avid user of Priceline; that will change after today. My husband booked a flight/rental car package through Priceline. He received multiple confirmations from them via email, including one just hours before his scheduled flight departure. Imagine his shock when he got to the airport to find the carrier (Alaska Airlines) not only said they didn't have his reservation, but that they wouldn't honor his confirmation # and TICKET number that he had been issued. That was bad, but it got worse when the Priceline customer service people couldn't do anything to resolve the confusion. They weren't able to hold their carrier to the reservation, and though they offered to look for other flights, they said there weren't any. No one explained or answered any questions about why the mix-up happened.

I booked a standard size SUV through Priceline. When I arrived I was told that there were no cars available- despite having a reservation and already prepaid. Then trying to contact Priceline is has been impossible. They said a 3 hour wait or they can call you back and I am still waiting. Tried to call FOX once I got home and they are not answering. They will keep you on hold for an hour and then say thank you for being a customer just to hang up on you! What a joke. I have reservations already paid for for my trip and those have no refund. What a joke. How to proceed? I am still working on 5 hours later. Still no resolution to nothing! I spent an additional $92 Ubering to and from the airport where I was supposed to get my car. Now I have to deal with Booking.com to see if I can get a refund from them as I had a whole trip itinerary and now it is all wasted money.

PRICELINE IS A RIPOFF, DO NOT USE. I booked a 4-day hotel reservation through AOPA (who uses Priceline), was charged the full amount in advance, and had to cancel. I cancelled before the 1-day free cancellation timeframe but they charged me for the first night anyway. I called the hotel manager and she assured me that I had cancelled within their 24-hour timeframe and was not charged at her hotel. To make a long story short, Priceline pocketed that money, will not refund it, and none of their listed customer service phone numbers connect you to a human agent. Biggest scam ever! You'll be running around in circles trying to get your money back. Wish I had the time to take them to small claims court!

DO NOT USE THIS COMPANY! They will not work with you during COVID-19 crisis, no flexibility or resolution offered. I am extremely disappointed and I will purse small claims against them. This company is stealing from the customers, this is theft. They need to work with their customer to offer flexibility, good customer service and trust, but it's apparent that it's not going to happened. I have worked with many travel agencies and this company is a bottom feeder.

Stayed at a hotel in Santa Maria, Ca. Booked a King room 425sq ft with a lounge in the pics. Got to the hotel, was given a standard king room, no lounge and only 225sq ft. Called Priceline and no help whatsoever. Their customer service was less than ‘0’. They advertise one thing and expect you to accept a lesser deal.

I used Priceline to book a room or my 21 year old daughter. The hotel Priceline booked looked like a building in the projects and the other guests looked drug addicts. She was putting her shoes away in the closet and there were two hypodermic needles with the needle bent upwards. The place was trashy, staff were rude. Acted as if the needles being there was NORMAL, the place was not somewhere I would have chosen to have my daughter stay. I am very concerned she is not in a safe place. I called Customer Service all they offered was to give La Quinta Wyndham a bad review! Like Seriously!

Priceline customer service is the absolute worst and the "free cancelation" is an absolute scam. I specifically chose a rental car that was advertised with free cancelation, as most of them all do. Well when our condo rental in FL was canceled I called them to cancel my rental car. That's when I was told my rental was non refundable and could not be canceled. Agent was of absolutely no help. This is the second trip in a row where Priceline has completely screwed my family and I over.

I selected a 3.5 star hotel in desired location in San Diego California. Priceline booked me a hotel 20 miles from desired location with a less than 1 star location. I felt very unsafe when I pulled in. It was directly off exit ramp of major high highway. Barbed wire on parking lot. Industrial park, with a nude strip club across the street. I did not stay. Priceline is refusing to refund me. Do not use. So many other travel apps that provide Hotel name & location upfront.

Horrible horrible horrible. I used the app, purchased a hotel in the area I was in (apparently the 10 mile radius is the area), they got me with this book at a cheaper rate with 3 hotels. So I mistakenly did. It booked me a hotel in downtown and no deal because I have to pay for valet parking or 20$ at a shared lot 2 blocks down the street.. in the city, by myself, 125 lbs woman who has to be out to a conference by 7am. Mind you we are in the middle of covid and marches/riots. So I called after booking because you can not see anything til after you book to find that they place you wherever they want. So I contacted to be told, "Sorry. No cancellation.." Now I used them the last two times I was in town, I have 8 other times I’ll be back. I WILL NEVER PROMOTE OR USE PRICELINE AGAIN!!! RIP OFF WITH NO CUSTOMER SERVICE CARE!!! Horrible you can just use people’s ignorance of an area to scam money...

I booked a 10 day stay in Edmonton alberta. I used Priceline not reading reviews first. Big mistake. I was quoted a certain price. I thought great deal so I jumped on it. It wasn't until I looked at my credit card statement I realized I was overcharged by a total of 224 dollars. I called customer service and was told the funds would be returned to my account but never happened. Repeated calls only to get no action to refund the money. Useless pieces of numbnuts who will just STEAL your money with no remorse. I really dont get how this company is still in business. It should be stopped. I'm wondering if there is anybody who wants to start a class action lawsuit against this company. Contact me with details on your horrific experience at **.

Do not book anything through Priceline. We had a hotel reserved through them for company business that was canceled due to COVID-19. The hotel refunded Priceline for our reservation and now Priceline will not refund us the money. Essentially they have been paid twice for a reservations. After chatting with an agent who said I had to deal with the hotel and the hotel said they can't give me information because Priceline paid them not me. VERY UNHELPFUL. WILL NEVER USE AGAIN.

This is my first time using this service and I figured since I was booking a room in Canada the price would be in Canadian Funds and I didn’t know it was in US funds until after I booked and paid for this room. I called there customer service and 3 hours late I got a call back and they said, "Sorry at least you were told even if it was after you paid that it was in US funds." So I paid more for this room then if I had walked in and got it then. Complete SCAM.

Zero Star rating. I booked a Trip on A 3 day notice through Priceline. Flights, Thrifty rental car and hotel. When I was using the computer to book A Priceline pop up for a 100 dollars off if you registered for their credit card came up. I signed up because I thought I would lose my reservation. But instead my computer updated and changed over my car rental information to my name. When we arrived at Thrifty at 9pm to pick up the car we could not because the credit card was in my husband's name and the reservation in my name. We were told To call Priceline. We called 10 times, received the same recording, "We are sorry. We can not take your call. It will be a 4 hour wait."

I was checking out on Priceline and there was an offer that stated I would get $100 off of my purchase if I applied for a credit card. I applied for it and got a message that it was being reviewed despite the fact that I have a credit score of 800 and already had a card with Barclay. So I could not use the card for my purchase. I called Priceline and was told that a $100 credit would show up on my first statement after I was approved. That turned out to be untrue. I have contacted both Barclay and Priceline. They blame each other and tell me to contact each other's customer service to no avail. I have had so many unhappy experiences with Priceline that I will no longer use them for anything but to get the names and phone numbers of hotels in the area I am staying.

Bunch of lying thieves, I'll never understand how this place keeps its fraudulent business open. The hotel areas usually flat lie, often by miles. They send coupons that dont work, when part of their marketing is that the 10% coupon comes, making it bait and switch. The customer service reps are dumb, and rude. They book mostly unwanted hotels to unsuspecting people. If I woke up tomorrow and found out their building got sucked into a sinkhole with their entire staff, I'd cheer because I dont consider this scum part of the human race.

I used Priceline to book travel plans during a family emergency and not only 1 booking but both bookings turned out to be incorrect or fraudulent. The 2 rental cars through Budget were both incorrect and unable to obtain. My itinerary was not even close to budgets information. Turned out wasn't able to use my booking. Had to start over and pay more. Then I send my child and grandchild to a different state thinking they were taken care of, had a place to stay.... Nope wrong again. The hotel was abandoned... the cost of the weeks stay and an additional $250 was withdrawn from my account for a hotel that isn't even in business!!!! Call to get situation under control only to find out the hold time is 1 hour and 56 mins long. While my children are stuck 900 miles away. Worst service EVER!

They never rescheduled my fiance's flight as they said they did! And we found this out literally 24 hours before said flight was supposed to leave! Please never make the same mistake my fiance and I made and NEVER book airline tickets with Priceline! They royally screwed us over BIG TIME. These people are so incompetent... I was on the phone for the last 3 hours, on and off with 4 different agents. None of them could explain to me why my fiance didn't seem to be scheduled for any flight leaving on June 23rd! WTF?!?!

While everyone you speak to is nice, it’s really all lip service. Nobody actually follows-up with your issues. I booked a no prepayment needed free cancellation reservation for 8 months before my travel. One week after booking, I was charged the full amount. Priceline basically said the would call the hotel, but there was never any follow up. The hotel told me it was actually a non-refundable and prepayment needed reservation. So not sure who is fraudulent here, the hotel or Priceline. The major issue is Priceline does not try to resolve the issue. I had to dispute with my credit card. Not with the hassle; choose another company.

I was looking for a short vacation trip to Las Vegas Nevada. When I came across a number of low price room bookings. They offered several hotels about three under select room prices. (3) And then requested that you book them under the guise that you would have the option to select or opt out the hotel room selected. This is not what happens. They select a hotel for you and take your money before you can opt out or cancel and then refuse to give you a refund, let you select another hotel, or cancel the reservations. And clearly on the website it was a yellow strip and stayed it free cancellations or changes.

I will never use Priceline again!! The pictures lied about the place and when we got to the Laquinta in Amarillo TX, it was as nasty as can be! So we called them to see if we could move our location to another one down the road and they said they couldn't!! We have a 4 year old and wouldn't stay there. They are crap and don't care about their customers!! Pictures were false advertised and they wouldn't even try to fix the issue.

I reserved a room for $500 for a family vacation. I tried to change the date in a very small way and was told there was nothing anyone could do. The hotel told me differently. Priceline is the worst company I've ever dealt with.

This company is a scam. They charge you side hidden fees. If contact customer service they are ** and refuse to help you with any kind of refund. Do not go through Priceline. I booked a 4 star hotel and it was a flea infested disgusting hotel. I complained and canceled my reservation and had paid for the cancellation insurance and still got screwed and lost $100. Didn't stay there but paid for it.

I never received a confirmation email for my hotel reservation, my reservation is not showing up on my account and customer service won't come online for me to even ask questions. I have already paid for this reservation so I don't understand why a customer is being treated so poorly.

We book with Priceline 2 weeks before our trip. 1 day before we noticed the rates of hotel was half of what we paid through Priceline, we called and they basically said there was nothing they could do. So please NEVER book with Priceline unless you want to be screwed out of money!

Priceline had a system issue on Saturday June 13th around 2:59 - 3:10pm Pacific Standard time. The system advised that there was an issue with my credit card. I tried the transaction twice and got the same error message. On Monday, June 15th, 2020 I contacted my bank to find out what the issue was with my credit card. I was advised that the credit card was fine, there is no issue, and there was a charge from Priceline in the amount of $167.37.

We had a cruise scheduled for April 4th, cruise was canceled due to coronavirus, we have patiently waited for our refund, we were told up to 90 days now Priceline is saying now they are not sure when we will receive our refund. People whose cruise date was not till the end of June have already received their refund. Everyone we have talked to has been very rude. One lady was working from home and her kids were so loud that my husband just hung up the phone. Will NEVER use their service again.

I must first say that I have never used Priceline. About two hour ago I searched PRICELINE for a car rental. Under the daily price were 8 different car rental companies offering the same rate. I foolishly, as it turns out, assumed that in the booking process I would be allowed to select the company I preferred. Without really realizing that I had booked a car I was presented with a screen indicating that the reservation was confirmed with a company I had a terrible experience with previously. Along with the notice that the reservation cannot be cancelled or changed. If I had thought for one moment that I would not have a choice of rental car company I would never have proceeded with the reservation.

I rate Priceline.com -10!!! Can’t express how upset I am!! I tried to check into LaQuinta, gave them my id and Bank of America debit card and they turned me away and said they did not accept debit cards. I explained I paid for the room through Priceline and they still said they could not rent me a room because of a deposit so I asked how much the deposit was because I had $400.00 cash in my pocket and they still refused me. They said they canceled the reservation on their end and to contact Priceline for a refund.

I made reservations for a hotel stay through Priceline. When making reservations Priceline offers 3 hotels at a low rate, but you must make a purchase first, and than they will choose what hotel you would be staying at. Well they chose Microtel, HORRIBLE, feline Urine Odor, holes in the bathroom walls, bathroom ceiling fan missing, looked like a camera was place inside, children walking in the lobby, kicking Ice,and long-time residents. We left immediately.

If I could give it a negative 0 star, I would. This online travel agency is a complete rip off. Due to the Covid-19 pandemic and the shelter in place, my event in April was cancelled. Therefore, I needed to cancel my reservation. I contacted Priceline 33 days in advance (March 16, 2020) since I purchased my hotel through them and to no avail. I was told to contact the merchant-Days Inn & Suites by Wyndman Groton, CT. So I contacted Days Inn directly 33 days in advance and the manager I spoke to was very rude (if he was even really the manager). He did not give me a name. Later, I called my bank and they provided me a temporary credit.

Priceline is a joke! Do NOT purchase a hotel from them! My trip was a disaster and the customer service is a joke. The address on the website was wrong and I drove around 1 hour in traffic going in circles waiting for an agent to call me back (1 hour wait). Had to leave my number and wait for a call back. Mind you I have 3 young ones and 2 dogs with me. It's also 110 degrees in TX. By the time I got a call back I had already gone to another La Quinta 20 blocks away (they are not affiliated) but he told me how to get there. As I am pulling up the agent finally called me back and I told him I finally found it and did not need assistance. I finally find the "new" La Quinta hotel and they tell me NO dogs are allowed and I would have to call Priceline for a refund and find another hotel. Mind you this is Saturday and everything in Galveston is booked even the one star motels.

I made reservations online for a hotel in the city where I will be and they made they chose a hotel in a different city for me and will not change my reservation or refund my money. They are a complete scam.

They did absolutely nothing when I paid for a night's stay at the Holiday Inn and Suites but didn't get to check in all because I didn't physically have the card on my person. Didn't try to find me something else, basically said thanks for your money but ** you even after knowing I was homeless and that was all the money I had. They get negative stars!!!!

I drove 4 hours just to get to the hotel and learn that they were booked.. So basically I was charged for a room that we couldn't even stay at.. I couldn't get anyone from the company on the phone to resolve this matter. Very unprofessional the way they handle things.. I would never refer anyone to them. This was my first and last time ever booking thru Priceline.

I was trying to book a room through Priceline as I was standing in the lobby of the hotel, because this was the only hotel left in the area with vacancies and they were price gouging without an online reservation. A tornado had just came through the area and residents without power were needing to stay in hotels. When I went to check in I had accidentally booked my room for the next night. I immediately called PL asking to change the date.

I followed instructions in reserving a hotel. Destination etc etc. It said there was a price breaker deal. I chose that. It asks you to pick a hotel so I did in the city I wanted. Once I paid it basically gives you the one they want. It gave me a hotel 30 min away from the city I am visiting. I called and they basically told me I was stuck. Never once did it inform me until I paid for it that I was in another destination.???

Made non refundable reservations in March 2020 for hotel in Sanford Florida. We were forced to leave Florida at an earlier date due to COVID-19. This reservation was non refundable but due to a National emergency I would have expected Priceline to honor our refund for$132.37. I disputed this charge thru VISA and Priceline (Agoda.com) refused to allow us the refund. Warning: this operation is unethical and I will NEVER EVER book anything thru them again. Always book directly thru the hotel. Good bye Priceline you are disgusting.

We purchased a China southern flight through Priceline and I've had THE worst experience with their customer service department in processing my refund request for the flight that was't "used" due to the pandemic. After contacting them numerous times (over 20 times now), providing all the supporting documents and hold times of over 50 hours, they have yet to process my refund request that I am entitled to. I contacted the airlines directly and after looking into flight details, they even said that I am entitled to a full refund but I have to go through priceline and they will provide them with a waiver code to process the refund.

This company is fraudulent I believe. They owe me $867.82 and I have been ignored, blown-off, very long hold times, loads of telephone hang ups, and for many months a “round around”. Booked airline travel with them months ago had to cancel because of Covid, impossible to enter Indonesia at that time. Lion Air’s CEO stated on their website that they would refund money IN FULL, but that I had to go through Priceline. This has gone on for several months now. I’ve waited months to hear back from the executives even. Here are the contacts if you are having this same issue: (end w/ at priceline dot com, first 3 contacts) (last contact end w/ at service dot priceline dot com) executive.services, ** OriginatesES.

Just a cheating company. Rented a car. On confirmation page printed "Can be cancelled until pickup time." After I confirmed the rental, I saw a different terms and conditions that said "no refunds or cancellations." First page referred only to collision insurance. Completely misleading. Then because of coronavirus had travel cancelled. Priceline sent a note to travelers promising to "work with" them in changing arrangements. But they were not answering their phones, did not respond to email, and an SMS to them returned "Service Denied." There are lots of alternatives, like Rentalcars.com that offer equal or better pricing and have decent, fair, and accessible rules.

Priceline is the worst company ever with poor customer service. I booked a hotel through their app and when I arrived to check in, I was told by the agent at the front desk he was not able to honor my reservations and turned me away. I immediately called Priceline and brought it to their attention. The Priceline agent called the hotel and was informed that the reason I was turned away was because I was not an essential worker. I informed the agent that I was an essential worker and even had a letter from my employer to prove it.

Priceline is the ONLY booking site I've had issues with. They don't have anything updated for COVID-19. Booked a hotel I couldn't stay at so they approved giving me my money back. They said on Wednesday May 27th it would be on hold on their end for up to 24hrs. I'm pissed off that they LIED. They won't even be releasing the money til June 1st. So I won't even get it till the 2nd. I would have rather been told the truth. Worst site ever!!!!

Been doing business with Priceline for years. Recently booked hotel on the site and let them choose my hotel. Got to MOTEL. The doors were locked. No one was in parking lot but me and my 93 year old parents. There was a walk up window that no one was at and no one was in office. I could see through the bullet proof glass. Homeless people living on side of building and it was filthy on the outside with smoke stained curtains visible from outdoors. Called Priceline. Told them told them we feared for our life. No one was there. They kept me on phone over 1 hour trying to call hotel themselves. Even questioned me, "What do you mean doors are locked." They were locked!!!!

I don't like Priceline at all. They say you can cancel but not true and they charge you just as much a one night stay, I try to cancel and they won't let me, one things about them you putting your credit card on here so they have your money and don't give it back if you cancel so have no choice but to stay.

JetBlue gave me a credit towards future flights, Hilton allowed me to cancel my hotel. Sadly Priceline says no to refunds despite the Pandemic. I even asked if I could get credit towards a future Priceline purchase. They refused and basically said they're going to keep my money despite a global pandemic. I have used Priceline for years and definitely will not again in the future.

We booked our room through Priceline. They choose a hotel for us out of three and we’re supposed to get a great deal. We arrived at the Radisson Nashville downtown and checked in with all luggage. The first thing we noticed was the 2nd floor really smelled once we were off the elevator. We got into our room to find it stinks like mildew. We immediately went downstairs and told Grace, the girl at the front desk, that our room was smelly. She apologized and we left to find another room.

So I had to cancel my flight due to borders being shut down. I checked directly with the airlines and they had no problem canceling due to Covid 19. I had no problem canceling through Priceline.... but where did my credit go that Priceline said I had one year to use? Appears to have been lost. When I called in to use it, the young man said, "Oh sorry it has already expired." I informed him that I just canceled and that I had one year to use. After 15 minutes on hold he told me he found it. Hmmmm it was expired and now it is found. He then explained to me that I could only book a new flight with the credit between 4 in the morning and 6 in the morning on July 1st, the date of my original flight or I would have to pay penalty charges. So I have two hours to rebook but I have to book on July 1st between those hours. I said to him, "Do you think this makes any sense." He said that was West Jet's policy. Long story short... I called West Jet, they found my canceled flight and rebooked me another flight with no hassles. Thanks you West Jet.... Shame on you Priceline for not training your employees better.

Priceline Trip Number: **. I purchased through Priceline for a flight (Lufthansa Airlines) to Ireland plus hotel and rental car, departing on Mar 15, 2020 and returning on Mar 30, 2020, for 3 people on or about Jan 20, 2020. At the time of purchase, I was told by the agent that by purchasing the insurance from Allianz Global Assistance, (which is actually the, “PRICELN*TVL PROTECT on my credit card statement with a transaction date of 1/25/2020). I would be protected if I had to make any reservation changes. On Mar 12, 2020 I called to cancel the reservations due to President Trump shutting down foreign travel due to Covid 19 virus. When I called they said I would not get the money back I spent on insurance and that my refund would take 2 weeks.

I booked a hotel stay through Priceline. In a town in Virginia my GPS brought me to Maryland Instead... I called Priceline. To ask for directions to the correct Hotel. They called the hotel. And then got back on the phone with me to tell me. I had no reservation at that hotel.... I did not bother to continue to drive to that hotel if they claimed I had no reservation. So I stayed where I was in Maryland.

I called Priceline for a price on a hotel in Lexington KY. The guy gave me a price higher than I got the day prior. I told him I got it cheaper the prior day, he told me those rooms were already rented out and the only one left was at the price he quoted. I took the room. I went inside and the woman in front of me asked for a room, the desk clerk quoted her the price I received the day before as well. I asked the lady why the price and she said that is the price we are giving. The jack** on price line outright lied to me. Never, never again will I use priceline. They have no moral character.

Do not use this company! Unless you want to get ripped off! They use deceptive advertising and engage in shady business practices. I tried to book a hotel room for $77 at the Holiday Inn in Sequim, WA. I clicked on the Holiday Inn Express link. It took me to another page with 3 hotel options, I clicked on the Holiday Inn Express link again, it then asked for the dates and took my payment. It wasn't until after they took my payment that I learned that they booked me at the Super 8 in Port Angeles, WA. Not even in the same City. I called their customer service and It took 2 hrs on hold to reach them only to be told they won't issue a refund. Their ads are deceptive and the way this company conducts its business should be a crime!

We booked through Priceline to travel out of the country in June 2019. We traveled in October 2019. We were to return in March 2020. The COVID19 virus began and the airline canceled the flight. Priceline did not inform us of the cancellation and when I tried to call them their message was that they could not talk to me since we didn't have reservations to travel within the next 72 hours. Their chat had told me that I was set up to talk to them and that I was first in line when I called. I called numerous times and was never able to get through. Basically Priceline was willing to leave us stranded in a foreign country. This is very poor customer service. They do not seem to care about the customers once money has changed hands. They say to call with problems. It is untrue.

I usually book hotel on Priceline or my other reward program. I used Priceline to book the hotel in Houston before the spring break in March 2020, but due to COVID-19, I need to cancel two night at the same hotel, which called Baymont by Wyndham Houston Hobby Airport. I checked with this hotel manager (owner) first, and they said I need to contact priceline, because they did not receive any booking reservation from them under my name. So I called priceline and they said they will contact the hotel for my case and put me on hold.

My dad had major open heart surgery and my mom had been up for almost 20 hours, and she was an hour away from her home. I got her a hotel via Priceline; they took her money and info, but when she got to the hotel they refused her as she was a same county resident. The hotel's corporate stated that Priceline refuses to notate this on their site. While Priceline did refund my mom her money. It left her at 10PM at night with nowhere to go and when she called for her refund Priceline acted like they had no clue and tried to not give her her money at first. DO NOT USE PRICELINE, call directly or use TRIVAGO. Priceline and the hotel are to blame for this lack of customer service and concern regarding customer's needs and basic humanity in general.

I booked my airfare through Priceline. They doubled charged my account. My total cost is $596. They withdrew $1143 out of my account. I contacted Customer support. The Rep told me that the extra charge was only a hold and would drop off in 1-3 business days. I asked where this was disclosed to me BEFORE I BOOKED WITH THEM. I was transferred to a Supervisor. I was then eventually told to email them proof of the charges, which I promptly did. I have heard NOTHING. That was on 5/16/20. Now today, 5/18/20. They took another $136 out of my account. This company is horrible! And no recourse for us consumers, from what I am reading.

Due to the COVID-19, Hawaii has been under shelter-in-place order. We cannot go to Hawaii as planned, so I canceled my hotel booking on Priceline. I talked to a customer support when canceling, who said they can refund my booking fee. But after 2 months, they send me an email noticing me that there won't be any refund. I am very frustrated. They lie to customers and don't care customers at all.

I am Canadian booking a Canadian hotel. The website did not indicate charges are in USA currency. The emailed confirmation of my booking indicated USA currency. This is unfair practice. Beware Canadians. NEVER book with Priceline when booking a hotel room in Canada. They tell you that they will charge US rates after they have confirmed the charges. When in Canada we should be paying in Canadian funds.

I booked a 3 day vacation for my daughter and I to Las Vegas for her 21st birthday. I shopped hard for the hotel and flights timed then booked return flights and 1 room for 3 nights. This was confirmed by my Priceline statement. I paid for the March 12 trip December 2/19 - $2400 for the two of us. When I checked out on March 15 the hotel said I had only one paid night and owed about 1000$ US for the other two nights. I argued but no resolve. I began talking to Priceline and then booking.com no less than 15 times each, both saying it was the others problem until yesterday May 14/20 when Priceline told me that was right and they hope I’m satisfied. Who in their right mind would book a three day vacation only paying for one night hotel. Priceline is misleading and not reputable-DO NOT USE PRICELINE.

I wouldn’t give them any stars. This company is a joke. I had to cancel my flight due to covid and after 5 phone calls and hours spent on hold been lied to and given the same run around and excuses. My account says my money was refunded but has not been credited back to my credit card so when I ask they say that’s not what that means.

I have called 3 times and each time I left a return phone number (the advise that you will not lose your place in line in the call queue). The first time est wait was 1 hr, 2nd time est wait 1.5 hrs and the 3rd time it was 2.5 hours. STILL NO RETURN PHONE CALL. The reason for the call is that the airlines keeps changing the flights which with the current COVID issues I am not surprised. What I am surprised about is that my itinerary shows a total of 10 flights and only a few of them match the airlines.

Tried to cancel and re-book due to Covid19 lockdown. Priceline said that they would not change reservation. I didn't even want to cancel. Just change my reservation. We are locked down in Illinois so we just changed the dates of travel. Priceline is making money by not refunding already paid funds. They lost me as a customer for life. I'm not the biggest customer that they have, but I do reserve through them when I travel. It's amzing to me how they are willing to lose customers that easily, and don't seem to care. This isn't anybody's fault and they are profiting from this pandemic. Shame on them. They are creating bad will and the companies that they work with are also going to be hurt. Hotels, Rental agencies, etc will all be hurt by their unwillingness to cooperate and change reservations. Say goodbye to a customer for life.

Booked a hotel with Priceline for the first time! Most terrible experience and would not recommend using this company to anyone! Booked a room for arrival to Phoenix AZ on Sat. Night. Drove from airport to room arriving at hotel about 11:30 PM. Found no personnel in hotel office. Call a number on window and spoke to a woman. She said she could get response from office. This woman advise me to call Priceline which I did. Spoke to a woman from Priceline and explained that nobody was here in office to check me in. At this time I had been standing in front of this vacant office for around 45 mins. This woman was extremely rude and explained there is a no refund for cancellations. I explained that I didn't cancel and was at hotel but couldn't check in due to vacant office. I asked if I could get a refund due to the fact they booked my hotel room and I can't use because nobody was here.. She said she needed to call the hotel office to confirm.

After several phone calls to Priceline they are refusing to refund my money even though the hotel approved the cancellation. The Days Inn in Queensbury, NY said they cancelled the reservation, but Priceline is responsible for the refund. After several phone calls the refund was still not processed. I requested a call back from a supervisor and never received one. Not happy with the service I didn't receive from Priceline.

Do not ever use Priceline for anything! I tried to book a hotel room where they gladly took my money to do so failed to inform me that there would be a deposit need you for the room that was in excess of the cost of my room. Then when asked to get my money back so I can get another room they didn't charge a deposit that was that much they couldn't do that.

I purchased a multi-city ticket and hotel on Priceline and they issued two different tickets for the travel. Not unexpected when doing multi-city trips, but when the airline cancelled the first flight 2 days before travel, I was left with no assistance. They, neither the airline that cancelled nor Priceline, would refund the hotel and second ticket based on loss of the first one and they couldn't reschedule me on another airline. I had to buy a ticket myself to get to my middle destination, costing me an extra $300 over the canceled flight cost or I would lose almost everything. Luckily I had given myself a few days buffer since I lost 2 days in this mess.

I made an Oceanfront FL hotel reservation on Priceline and received booking confirmation. Then 5 days before arriving, I received notice from Priceline that my hotel and reservation were no longer available with offer to switch to cheaper non waterfront hotel. I then looked on Priceline website and saw they were still selling rooms at Oceanfront hotel only now at a higher price. When I notified Priceline Customer Service they said there was nothing they could if I didn’t want alternate hotel except refund my reservation. Needless to say, I took refund and found a comparable waterfront hotel on my own. I will never use Priceline again.

Booked a flight in very early January 2020 for a May of 2020. Clearly the COVID situation occurred and the event we were to attend was cancelled in March. We immediately went through the process of canceling our flight. The process has been a nightmare and is still not completed as of 1 May. We have followed all of the instructions we were given, including contacting United directly for the first leg of the trip. West Jet was not on the list of airlines we needed to contact directly and had to fill out a "cancellation form" and completed this in early Mid March. Did not receive confirmation of the cancellation of the first leg (through United) until the beginning of April and it still does not show up on the website via "my trips". We have yet to receive a confirmation of the second leg of our trip from Priceline.

I booked a trip where Priceline was the third party between me and another car company (Thrifty rentals). Due to the covid situation I decided to cancel the trip to which thrifty rental was in full agreement of rental. However Priceline refused to refund the money back. They lied several times saying that they were not able to get in touch with the car rental company. As according to them, they just wanted to hear that car rental company is OK to refund the amount.

Unfortunately, 1 star is the lowest I could leave - they don't even deserve that. Agent lied to me - told me I couldn't change or cancel my reservations because the hotel would not allow it. During Covid 19 the hotel's policy on their website and their phone message states they are working to help rearrange accommodations. The agent actually told me I could drive 10 hours to sit in a hotel and eat take out from a restaurant. She obviously is reading from a script - as she kept saying, "I understand your frustration." NEVER use this company!

We had rented a car for March 17th in CA, so we could take our kids to Disneyland. It was a dream vacation gone wrong, since COVID-19 had yet to hit when we planned this trip. Two days prior to our scheduled arrival, all of CA shut down, and two days after that our own state as well was shut down due to stay at home orders from the pandemic. I immediately called Thrifty, who our rental was with, and they told me they couldn't do anything to postpone or refund our money for the fully paid auto rental. They said it was up to Priceline. I then called Priceline, and even went up to a supervisor, and was told very rudely that they would not postpone my trip, or refund my money.

I am so disappointed in this business. I have used them in the past but this time has been the worse. The employees are very careless and they take forever to fix the mistakes that they have made. I booked a trip using Priceline for my Baby Shower. But due to Covid-19 I had my trip had to be rescheduled. The agent that rescheduled my trip sounded very incompetent and was unsure of a lot of things but after being on the phone for over an hour my trip was rescheduled.

Booked a trip to see the Olympic Track and Field Trials in June, the Olympics were postponed for a YEAR because of the global PANDEMIC. Changing flights (Southwest) and hotels were no problem. The only problem was the car I booked with Priceline. "Sorry, not refundable" Even with a GLOBAL PANDEMIC. Jeesh. Lesson learned. Booking directly with the car company for the 2021 trip. I travel a LOT. I will never use them again, so many better options out there.

I am using Priceline to purchase flight tickets for last couple of years. Never had any issue with the flight so I never had to reach out to them to cancelation or refund. I also recommended my friends to use them. Now due to the Corona crisis, I had to cancel my flight and I tried to reach out to them for 2 weeks/everyday before my flight day, every time same message that they have high volume of calls so "we are only helping people whose flights are in next 3 days." Ok so day before the flight I finally was able to talk to them and they said, "We can only cancel or request refund at least 3 days before the flight." ** Monkey business.

Purchased a hotel in Amsterdam through Priceline for May 4. Trip was cancelled due to Pandemic. Priceline refuses to give me a refund. They said it was a non refundable deal. I told them ordinarily I'd agree but the world wide pandemic cause the trip to be cancelled not me.

During the COVID-19, I had to cancel my trip. But because I was under contract. They would not refund my money... I was even willing to get a Priceline credit. They wouldn't even consider an alternative... They are in my opinion "money grabbing greedy thieves who take advantage of people."

I tried to postpone my car rental due to the covid shut down and was told "no changes cancellation or refunds". My trip was booked back in January for May 16th and New York is shut down until the 15th. The Canadian border closure was just extended which means my trip is put on hold. I tried to just get a credit, not a refund and was shot down twice stating some fine print in the agreement I signed when I paid said No refunds. I find it very shady that a credit at a minimum is not allowed during this Crisis/ lockdown when almost every business is offering at least a credit for future use. I couldn't even access the additional insurance page to add protection to try and cover the purchase. This is not the first time Priceline has giving me this "READ THE FINE PRINT” B.S cop out. But it will be the last.

I am a Nurse and I booked a car rental for a trip before Covid-19 hit. I was able to change my flight on United no problem. United transferred my dates with no fees and no headache. I attempted the same with my car rental through Priceline and the best they could offer me was 10% off my next purchase. I requested to speak to supervisors and managers and it was a total waste of time and energy. They didn't even attempt to contact the company to see if I could change my reservation. I am an essential healthcare worker, working around the clock for the pandemic health crisis which changed our world and economy over night, except for Priceline! If you purchased anything through them you are screwed!

I booked a trip to Puerto Vallarta in February. Our flight was to leave today. The Airport in Puerto Vallarta closed down 2 weeks ago. American Airlines contacted me last week and offered me a credit. Puerto Vallarta announced today they are in 'Shelter in Place' through May 30. Priceline sent me an email last night and today that my itinerary was current and flight schedule was in place. WTF???? I WILL NEVER EVER USE THEM AGAIN!!!!

Due to COVID-19 it's impossible to use a rental car and tour Maui, Hawaii on a 12 day booking due to the 14 day quarantine, policed curfew, and national guard manned roadblocks and checkpoints. So Priceline and Hertz are currently and illegally profiteering off of COVID-19 by keeping our money or offering a coupon which is only remains good and expires to zero value while the COVID-19 virus is still active in the community. This is blatantly illegal corporate malfeasance and ** is probably the place to start.

Terrible company policy. Won't give refunds for cancellations due to Covid-19. REMEMBER THIS WHEN IT IS OVER AND NEVER GIVE THEM BUSINESS AGAIN. Our plans to travel to NYC in April were obviously canceled. The airline and hotel were gracious in issuing refunds, but PRICELINE basically said TOUGH LUCK.

So everything is great.... until you get revised itinerary from them as you are at the point of not being able to back out. Case in point - our airline tickets got changed a good deal from what we purchased. To the point where they were not acceptable. On our trip home we would be dumped off at one airport in New York City, and then it was our problem to find transportation to a different airport to catch our next flight. Total BS!! We tried to cancel, airline refunded about 80% of ticket prices, rental car refunded 100 %, motel would not help at all. And please don't waste money on the trip insurance, you will get nothing out of it. To sum it up - COVID 19 came along- and we did get a motel refund, but between the airlines and worthless, ripoff insurance, we lost over $400!!! DONT USE PRICELINE IS THE BOTTOM LINE!!! MAKE YOUR OWN RESERVATIONS.

My departure state and arrival state mandated stay at home due to COVID-19. The arrival state closed ALL tourist attractions and accommodations. They do not want tourists or out of state visitors period. The airline cancelled the flights. The hotels and airline gave refunds, no issues. Priceline states on the website, if your flight was canceled and rental car agency allows it, the reservation can be canceled and refunded. Starting a month before travel they took away the ability to cancel online and put up some misleading messages and greyed the cancel links.

I had used Priceline.com to book travel and a hotel in Seattle for the beginning of March 2020. Due to the coronavirus pandemic, we decided to cancel the trip. I informed the hotel in Seattle that I would need to cancel the reservation and they told me that they would only charge me for one night and reimburse me for the other two nights. The hotel's accounting office told me that since I booked through Priceline, that they would have to reimburse Priceline and then Priceline would need to reimburse my credit card.

I rented a car via Priceline. I had to cancel the reservation due to Covid. Rather than handle it themselves, they gave me a phone number for the rental company. The rental company said they would refund the charge, but due to "system errors" it didn't go through. 2 weeks later, I contacted Priceline again and requested that they handle the refund. Basically I was told that it wasn't their problem. Never again.

I understand that part of the deal about PriceLine is that you get special deals for being locked into a reservation. However, given the unprecedented COVID-19 pandemic, they should reverse this and allow cancellations for everything. I made a reservation for a hotel, and whenever I go to cancel, it says to check back later and maybe I'll be able to cancel. I realize that some of this has to do with the hotel itself, but surely Priceline can lean on the hotels involved and highly "encourage" them to be willing to do a refund now, and not force customers to keep checking back in so they can finally maybe get their money back. I realize that hotels are having a hard time right now, but so is everybody else, and I don't think it's right for them to hold people's money hostage just because they can.