Priceline Reviews

I was sold a flight/hotel package in December for use in February. The hotel was set to open January 29th. I noticed the hotel website reopening date changed to June 1st and contacted Priceline's. I spoke to over a dozen people just trying to convince them the hotel was closed. I was eventually offered another hotel after someone called a sister hotel and confirmed the hotel was closed for renovations. The next day I received a call from their relocation department and was told they only handle people traveling in 72 hours or less. I was told someone else would contact me to complete my reservation. I then received an email stating I was only eligible for a refund of my hotel fees but my flight is non refundable. They will not honor the relocation I was offered and will not refund all of my money. I guess I'll be sleeping on the steps of a closed hotel.

I had booked rental car from Columbus, Ohio Int. airport on January 30th to February 2nd. It was not very clear on their website that the charges will not refunded. I had called the rental car company, National. The person informed me that if I would have booked through them directly I would have received all my money back. But since I had booked through Priceline I had lost &76.72. During Pandemic people like me are struggling to co-op with the crisis. Priceline is a cheater company and government should fine this company and ban them to operate in the US.

Watch out for the NON REFUNDABLE! Once you book it and pay it, they won’t refund your money!!! They should have a clause to where if it’s not your fault or your choice not to use it. But no they don’t!

I was in Washington DC for my daughter's school project on January 6th 2021. We had plans to fly out the following day on January 7th however because of the DC upset we were locked down by law due to a curfew that was in force for three days. I had originally purchased a package that included hotel and flight from the third of January until the 7th of January. I booked a room earlier that morning on the 6th, unaware of what was going to happen, closer to the airport I was going to be flying out of, it was not refundable so when the curfew was put into place and all transportation in or out DC was shut down I called them and explained the situation.

Do not waste your time or money with this selfish company. You've been warned. I would hate for anyone to deal with what I’m dealing with. Stay away from Priceline! They didn't cancel as I requested, tried to call me a liar.

I booked a gulf view room on Priceline.com for Clearwater Beach FL at the Edge Hotel. Hotel stated they had me for basic room. My itinerary showed gulf view clearly. Hotel stated the issue was with Priceline. Priceline refused to help or do partial refund. They offered to do full refund and let me find a new place (at 730pm) or a 5 percent off coupon good for 4 months. Useless! Do not use this company.

I bought a round trip ticket from them and had a cancellation on a connecting flight. They never helped in any way except to give me a runaround and transfer me from one customer service rep to another, which I spent several hours on hold and received useless dialogue. I could never get them to reschedule the flight or any help whatsoever. I booked a new flight with a different airline directly and then tried to get a partial refund to no avail. Would not use Priceline for any future flight booking or anything ever again.

My sister booked a hotel stay with Hampton INN hotel during thanksgiving 2020. When you goggle Hampton in Priceline comes up in your search pretending to be Hampton Inn hotel. Be very careful as this is not affiliated nor is the HAMPTON INN. THEY WILL CHARGE YOU 200$ OR MORE THAN THE ACTUAL HOTEL. I disputed them through my bank and also cancelled them the same day I arrived at the hotel. They refused to take the fees off. Even after explanations and proof. They cancelled my sisters hotel for her four days and refunded her money and refused to return my money.

My plane was cancelled by the Airline. When I rebooked another flight with Priceline I was informed I would not get 100% credit for the tickets I purchased for the cancelled flight. The Priceline agent said I would not get credit for $312 from my original purchase. DO NOT buy airline tickets with this site. If the plane is cancelled, changed you will not get 100% credit for another plane ticket.

I have been using Priceline for almost two years now and for the most part I was completely satisfied with the app and the customer service representatives but last week I booked a room for 4 nights and seconds after I received the confirmation email I noticed the address was incorrect. I immediately called customer service at priceline after waiting for a call back which took about 15. Considering I'm a VIP member I was told they could not make any changes to my reservation and needed to contact the hotel and request a full refund that they would have to ok!

Trustful company and experience through Priceline.com. Excellent experience. Great manager and clean cars. I advise everybody to use this site. I recommend strongly to use & reserve their site for cars or hotels.

In a COVID 19 pandemic era you would expect a company to adjust whatever policies they have to accommodate customers because it is an uncertain time and many plans may change. Priceline would lure you into believing that you will spend less but it is actually the reverse because of their exploitative way of placing hidden fees and unthinkable price tag when something suddenly happens to you and you wish to seek for accommodation from Priceline. Their customer service approach is hostile and if you booked a hotel or car through Priceline, the actual car company may be ready to work with you but Priceline for instance would restrict you so as to collect heavy fees from you. Like charging you $300 per day if you want to extend a rental, charging you $500 to drop a car in another location and refusing to refund you even if you need to return the car early.

Priceline.com is a scam. They misrepresented themselves as a Hilton Reservation Desk. I was under stress, since we were traveling to Tulsa, Oklahoma for a funeral. The company promised me that I could change that reservation 24 hours from checking in. I called in 36 hours before we were to arrive in Tulsa. They would not let me cancel, because I supposedly misunderstood. I needed to cancel 48 hours before. When I called the hotel directly, they told me that I had not booked with Hilton, but a third party. I cannot believe that I fell for this scam. Priceline has many terrible reviews. Please be smarter than I was. I called many times to try to solve this issue, and to no avail. I learned a bitter lesson. Learn from me.

Priceline refuses to refund me on car rental because I place a dispute with my credit card company. Priceline agent told me that was the reason on their decision on refund. For basically complaining against the company.

I reserved a car and they charged my card immediately when they weren't supposed to. I can't fly now and they won't let me even CHANGE the reservation! So I paid for a car rental for a week and I can't use it!

I tried making a reservation through Priceline. I got an error through their system after putting in all my credit card info. I tried twice!! So I went ahead and booked through Expedia. And I found that Priceline charged my credit card!!! And they are pushing me off every time I call even if they admit they had a mistake on their part. They did not give me a refund, they stole!!! Please tell all your friends and family NOT TO USE PRICELINE, THEY ARE STEALERS AND LIARS!! We are talking about close to $2000!!

I booked a trip to Hawaii last year and my flights got cancelled due to covid, I was given flight credit of $1170, I recently planned a trip to Cancun Mexico for February and I found another flight for $1200 to use my flight's credit on. I called Priceline and they told me the price for my new flight would be $5500, I told them that is ridiculous when the same flight on their website is $1200. They told me those flight prices are for new customers only, not customers who have flight credit. I told them I want a refund then because I’m not going to pay $4000+ out of pocket for a flight I can book for $1200 online, they said we can’t refund you because it’s United airlines policy, but when I called United Airline they told me Priceline is the only ones who can refund me.

This company is the worst, I will never do business with them again. I booked a reservation that said I could cancel one day prior 01/10/21 and I called on them 01/09/21 before 200 PM and they said I couldn’t cancel. I’m very upset I’m not feeling well. I rather pay more next time and not use this company again.

I rented a car from Priceline to drive from LA to Phoenix. When I went to rent the car, Thrifty said that I need a return ticket to deposit with a debit card. I told priceline, they didn't refund me my money. They were very rude. They said it's in their fine print. I looked at deposits before I booked to see if they accepted debit cards and I never saw it. It's a money grab scheme. 100% fraudulent.

I booked a hotel for 3 days and Priceline said it would be $175, but they charged me $243. No refunds they said. I will never use them again, I could get that price without going through Priceline, so it's just be a waste of time with added frustration.

I have found Priceline to be a good company. They have handled my change in time for travel very well. The first time I needed a change, they did it well. With the continuing virus problem, I needed an extension for my travel plans. My one call for this extension was taken care of very smoothly/well. I would give them a great rating for handling my two extensions for travel. I could not have asked for a smoother experience. Thanks Priceline for your help two times.

False ad. DON'T USE PRICELINE FOR CAR RENTAL. DID NOT GET THE CAR I RESERVED FOR. Also the priceline.com site promised $100 off reservation bookings at check out, if you apply for credit card. Applied & got approve And nothing happened. Rex at Priceline said call Barclay for how much to spend. 287 did not go down to 187. So call barclay credit card they said Priceline is shady and did not clarify their ads. Saying You spend $1k first to get $100 credit toward stmt. So no $187 off $287 rent. DON'T USE. I DONT RECOMMEND PRICELINE.

Booking was for 2 adults and 1 eight year old child. Resort had me pay $120 extra for my child for 3 nights. And also charged me government taxes which Priceline says are all included. Hotel and Priceline work in cahoots to scam customers. Reps at Philippine call center just say they are checking the reservation for 30 minutes straight, even though I’m calling them internationally on a paid call, since they have no international toll free number.

We booked a "package" with Priceline for airfare and hotel for 5 nights for December 2020. When we arrived to check-in to the Hotel (Riu Tropical Bay Jamaica), the hotel said I had to pay $777 for my 15 year old daughter because the room booking was only for 2 even though the flights (package) was for 3. How can you sell a "package" for 3 people that only covers the hotel for 2? What a ripoff. Neither the hotel nor priceline would fix. Will never book through priceline again nor stay at the Riu Tropical Bay in Jamaica. BUYER BEWARE.

I had never booked a vacation before the one we took this month (December 2020). I thought I was getting a great deal by booking a flight, rental car, and hotel through Priceline. I will not use Priceline again. First, a few days before we left, I discovered that the hotel charge was NOT included in the bundle charge. So, travelling on a budget, we had to pay over $500 for a room we thought had been part of the "great deal" of a package. Second, the rental car company was 20 minutes off-site from the airport, which Priceline did not disclose. Worse, the company has a 2.3 Google rating - the lowest I have ever seen. Priceline does not tell you upfront through whom you are renting. And that 2.3 Google rating is absolutely deserved. Check out Fox Rent a Car Orlando, and you'll see why. My experience was similar to those reviews.

I rented a car thru Priceline, used my bank card. Get to Hertz car rental and they won't accept my bank card. Call Priceline and I have to pay a cancellation fee just for making a reservation. If only Priceline and Hertz were on the same payment type I wouldn't feel like I was robbed,.

Newer book vacation with Priceline I book bundle vacation in Cancun Pyramid Oasis for me and my 2 daughters one 15 and 22 year old and pay for all 3 of us, Upon check-in hotel manager come up telling me that my 15 year old daughter is considered adult and she has to pay extra $92 per night per hotel and when I call Priceline they are telling me that is up to hotel if they have to charge me more money, What a company. No more Priceline. Thank you.

Terrible. Waited over 45 minutes, 2 chat agents, to be charged $80 for a $ 300 hotel and car package, that needed to be changed due to my mother on hospice in nursing home and being quarantined for 2 weeks. I will never book with Priceline again. In the most unprecedented time in history during a worldwide pandemic, Priceline always profits. Never will I use them again.

I made two car rentals reservations for our Christmas vacation and when we get to the airport site to get the car, there were no cars available for both reservations. Priceline let you reserve cars that are not available in the companies. My family and I had to wait several hours at the airport trying to get a car rental. Horrible service.

Do not use Priceline!!! I booked a room at a very expensive hotel. My confirmation indicated I could cancel up to 3 days prior to check in. We booked for a different night, so I canceled 6 days before check in. I received an email 3 days prior to check in confirming my room. I let them know I had already canceled. They proceeded to tell me the room was a discount room and could not be canceled (not true). I asked why I was able to cancel then? They then said that it was 3 days prior to check in so I would be charged full amount. I was passed around to several people. The last one said they would email my hotel and try to get full refund, and I should expect them to get back with me later that day or the following morning. Nobody ever contacted me. They just wanted me to stop contacting them. They lied, changed stories, and refused to make things right, and there was nothing I could do about it. Never ever use them!!!

We booked airline tickets through Priceline. When our flight was cancelled the airline couldn't help us because we purchased through Priceline. Priceline told us we'd have to pay an extra $388 to get a different flight home. If we would have booked directly through the airline they would have had to figured it out for us. They literally said, "sorry, there's nothing we can do for you. You'll have to go through the airline." (The airline told us that since we booked through Priceline we'd have to go through them.) Our only option was to pay an extra $400 to get home. Priceline is a complete rip-off! Spend an extra 15 min to research the best tickets and save yourself a world of grief! DO NOT USE PRICELINE. Too bad I didn't look at the reviews first. They only have one star.

My daughter purchased a car rental for Hertz through Priceline. Awful! After receiving a confirmation number and a trip number, the car was not available. No vehicles were. After going back and forth with both Priceline and hertz no resolution. No car. Supposedly the money will be returned in 7-10 business days. Priceline points the finger at hertz and hertz at them. Awful. Customer service was terrible. Don’t use this company. Car rentals are sometimes cheaper through the actual vendors. Also hotels sometimes offer better or the same price if contacted directly. Run!! Don’t use. Save yourself the aggravation.

I had a reservation I made using the price breaker feature. Given that this feature selects a random hotel out of a given pool I obviously did not choose my particular hotel. When I arrived however I was not allowed to check in due to being 20 rather than 21. An issue I have never heard of in my state given that legal age here is 18 and had even stayed in another hotel about two weeks prior. So I was turned away and forced to find and pay for another hotel at 10:30 at night when I had already booked and paid for a room.

The hotel that Priceline booked for me was closed until March. We did not find out until we arrived at 9:45 in the evening. There was a sign on the door saying "Closed until March." I was amazed that Priceline would book a closed hotel for me. They say they will refund the amount they charged me, but will not provide any additional compensation for the huge hassle that created, including my ending up in a more expensive hotel after much frantic searching. I will never use Priceline again.

They streamlined the interface to get your money and when you have complications with receiving the service you paid for they abandon you and call it policy. Garbage company. Took the last 60 dollars a father of 2 had and literally left him out in the cold with nothing.

They have the worst customer service. They don’t HELP YOU AT ALL! They have the worst policy ever. THEY WILL NOT REFUND YOU YOUR RENTAL CAR AFTER YOU PAID FOR IT. Even if you’re dying and cannot make it to your reservation, THEY WON'T REFUND YOU and THEY DON'T CARE. PLEASE USE EXPEDIA OR BOOKING. This company is TRASH.

I thought I was booking a hotel room in West Branch Michigan, well they booked me in Grayling Michigan over an hour away. Told me sorry no refunds. Hope they are proud of themselves on screwing hard-earned people out of their money. Never will I use them again.

Travel.com never informed me my flight was cancelled. If I didn’t book the same flight for my son directly with airline I would have been stuck in California. Not to mention they refused to give me back the taxes and fees for the flight. Plus $20 difference airline refunded x 2 tickets. $80 of my money they kept because airline canceled my flight! Thanks Priceline/Travel.com

Scammers. I reserved a room at a hotel, when I got there, the hotel front desk told me they were all booked up and Priceline wasn’t updated. Priceline charged my card, and when I call and tell them that the hotel sent me away, they tell me that I simply never showed up for my reservation. The hotel is lying about what happened, and Priceline unflinchingly sides with the hotel. I will be pursuing a case against Priceline in court.

DO NOT use this company. I booked a car rental through them for the first time as I usually book directly through the car rental agency. My trip was cancelled due to COVID-19 restrictions. My airline reimbursed my flight, but Priceline refuses to cancel and reimburse my car rental. Full disclosure, in the small print on the contract it did state that the rental was non-refundable. There was no warning prior to making the reservation, as I have seen when reserving directly through the rental car agency, you had to read the fine print in the contract which I obviously missed. Despite that, the airline had no trouble cancelling and giving me a voucher for future travel on my flight without trip cancellation insurance.

I was trying to book just a flight. It would not allow me to move forward and view available flights unless I selected either a hotel or rental car booking. They are trying to force you into viewing unwanted services. Screw Priceline!

I made a reservation online with Priceline. Unfortunately, this rating system does not allow for a negative or less than 1 rating. I made a reservation for a car that was to be refundable, however, they refused to cancel without paying the entire week's rental. In the middle of a pandemic I attempted to cancel the reservation and they refused. I would NEVER use priceline again, and I would RECOMMEND others do the same! Horrible Customer Service, Horrible Company!!!

I had to cancel my trip at the beginning of December because of Covid related travel restrictions. I was able to get my money back at all the hotels, the airlines, parking garage, and every other place I had reservations. They were all very understanding and refunded my money with no issues or arguments. Except Priceline and the rental car. They would not refund my money, they didn’t care at all, and in the end I was forced to pay $200 for a rental car that probably just sat on the lot for the week. I also sprung for the insurance because it had trip cancellation coverage, and that was also worthless because they also refused to cover my cancellation because it was Covid related. In the end I would never use Priceline ever again. It really says something when every other company had no problem refunding me and Priceline is the only one who refused.

Stole my Daughter's money and cancelled her flights. My daughter, (20 yrs. old), is a CNA at a hospital in Michigan. She had saved up to buy plane tickets to North Carolina and back to Michigan to see me, (her dad), on her Birthday weekend. I ended up getting some time off from work so I went up to Michigan shortly before her trip. I told her she should ride with me down to North Carolina so she could experience the Mountains and see some cool, new things and then take her return flight home. She contacted Priceline and let them know that she would be driving down and was also trying to see if she could get some of her money back for those flights. They informed her that she would have to cancel all of her flights to receive anything back, we understood.

I am feeling very bad that there is no option to rate 0 or Negative mark. It was the worst experience ever with any company and not just car rental. First of all, false promises and luring the customers. They had a line "Book a car with Free Cancellation for flexibility" on their rental car reservation page in November when I book the car and after payment, they informed me that the offer was until July and they would charge me even if I didn't take the car.

I searched the web for a good deal to take my daughter to the Nickelodeon Hotel in Punta Cana for her birthday. Priceline offered the best price for 2 adults and 2 children total price $342.00, so I booked it. When I received the confirmation it said only 2 adults. I proceeded to chat online with a representative which did not help, because he stated that they only guarantee 2 adults and the hotel may charge additional for the children. I explained that when I booked online it gave me the option for 2 kids and I put their ages and it generated a higher price compared to only 2 adults.

I as the many on here complaining, was also scammed from being lured in by a cheaper rental rate via "Priceline" and reserved a car but when I reached the rental counter which is an outside building away from the main airport hub where all the other reputable agencies are housed that should have been the first warning, to then find when I arrive that the name "FOX" is really a fitting name for how this company runs its business. I have never heard of a rental company that refuses your own personal auto car insurance and forces you to buy theirs at twice the amount of what the daily rental rate was that lured you in the first place. On top of that they also added a daily road side assistance to my bill which I never requested.

I needed to return my rental car 1 day early & Priceline refused to help me make a simple amendment to my itinerary. Had I booked the rental directly through Dollar Rent A Car, making a change would have been very simple. I will never use Priceline again! Terrible customer service!

Booked a hotel with a Queen studio room. Got to hotel and they said Priceline does this a lot and they don’t have what I paid for. So they gave us a room with 2 single beds and called it an upgrade. Not a good night on an anniversary with my wife sleeping in 2 separate beds cause 2 adults can’t fit on same bed. Contacted Priceline and they told me, "Sorry nothing we can do." Wouldn’t give my money back or discount. They suck as does the hotel Extended Stay America in O’Fallon, IL.

I did a flight reservation and added a car rental. The website said 24 hour cancelation. I changed my vacation plans and was able to cancel the flight but I was told I couldn't cancel the car because it was restricted. I told myself that's fine because once I figure out my new travel plan, I will rebook a flight and just have Priceline switch the car to the new travel plan airport. Nope, priceline refused to change the reservation as far as where it would be picked up and also would not refund me. They can say goodbye to any future reservations from me. I will be mailing a letter to their vice president letting him/her know of my dissatisfaction with their company. Someone have to have the access to modify a reservation so what they're doing is ridiculous, especially to the folks on these reviews saying they have covid and refuse to reimburse them. Unbelievable.

I booked a stay at a local hotel in October. I checked in to the hotel that evening and was in the room for less than 5 minutes before I had an asthma attack due to stale cigarette smoke and ashtrays. This was supposed to be a full non smoking facility. The internet was also not working, which normally isn’t a big deal but the only reason we even booked. I called Priceline immediately and went to the front desk to cancel the reservation due to the uncleanliness and internet issues. I was told that there was nothing they can do without the approval of the hotel manager.

Priceline lied in their website and on the phone about a hotel room capacity as we are family of 6. They assured me the deluxe room fit 2 Adults, 3 kids and an infant since crib was included. All lies. After I got the kids excited about the water park event I called the hotel to confirm the reservation and they said only 5 person are allowed per that room and I have to pay an extra 600 for a suite!!?? Not professional at all. The Cape Codder Hyannis hotel also didn’t care much as it was not their site and would not help.!!

I booked a hotel for my nephews funeral. I contracted covid-19 and called 3 days before check in date to tell them I needed to cancel due to me having Covid. They told me it is nonrefundable! Still waiting on my refund! I WILL have my credit card company get my money back!!! DO NOT BOOK THROUGH PRICELINE! They are thieves! They should be shut down and NOT be able to do business!!!! -10 stars! Bad bad bad!!!!

Our friend got covid and found out last minute. The rental car company told us we had to reach out to Priceline to cancel and get a refund as they had our money. They said our reservation was non-refundable. I cannot believe they would not even account for covid in 2020 when so many things are getting canceled last minute. Will not be using them again.

I have never been more disappointed by a travel site. First, we did the bundle deal to rent a car and flights together, because they clearly stated that you were able to pick up the car rental at the airport. When we arrived we could not find the kiosk. I doubled checked the reservation and it said the airport again, but there was another address under this. I called customer service and at first, she just said, "Well you must have to get a cab to that address." I asked why it said airport and why did this not update until after I paid for the reservation. She looked further and finally found where I could get a shuttle. At this point, she just kept repeating directions with no actual customer service. I accepted that I might have missed this somehow, but the presentation of the bundle was purposely misleading and the customer service was horrible.

I paid 10 dollars extra a night on Priceline for a suite instead of a studio at Carlsbad suites. My itinerary through Priceline said that I had booked a king suite. When I called the hotel directly, they had me down for a king studio. I called Priceline and they said the only thing they could do was cancel my reservation so I could book it again, I said...just so I can NOT get the room I paid for again? I had to pay 30 dollars extra a night for the room that I had already booked and paid for through Priceline!!! I will never use them again and will tell everyone I know not to use them as well. It was an error in communication between Priceline and the hotel and they did NOTHING to make anything right. The worst company I’ve ever dealt with!

I had to go to a Covid hotspot in Milwaukee WI. I went to my room, passed out from travel exhaustion. Woke up about 2 hours later to use the restroom and it was completely dirty with pee/poo. I got no refund! Even though I was assured that I would get a refund. I will never do business with them ever again. They don't care.

On 9/27/2020 I purchased a plight on American Airline through Priceline schedule for 11/25/2020, the day before went to check online for status found out that flight was cancelled after paying extra for security insurance, flight time was 11:35 am, when contacted american airline was told they have a 6:30 am flight, wasn't acceptable then gave a 9:30 am flight the flight that should have been a none stop would take 1 hour and half turn out to be a nightmare of 6 hours from JFK to Richmond. Told will have to stop over at Charlotte airport with a 3 hours waiting period plus a walking time between port of 15 minutes, shame on you priceline, never will used this crooked travel agency again.

It really sad that in what is happen in the world today with all the uncertainty that they would not refund my advance payment for a rental car, beware when you book with this company because no matter what happens they don't allow you to cancel and they will not refund your money.

I have been trying to get a refund on my room since October and it is now December. My son caught Covid and we couldnt travel. I contacted them 2 days before my trip and it's been 2 months and still no refund. Every time I contact them they say they have to contact their travel partners sales team to get permission to refund my money. I will never use them again. They rip people off and lie to them and never give them a refund.

We booked a room through Priceline.com and was quoted $61 for the motel room at Motel 6. Upon arrival we were told that our price had went up to $73. Not only was Motel 6 rude to us but what we were quoted as far as paying for the room is what we should’ve got the room for. Once I called customer service for Motel 6 I was informed that my itinerary and booking number were totally different and that’s why I got a different price upon arrival.

Be aware when booking their EXCLUSIVE DEAL offer! Once paid, there is NO REFUND/TRANSFER/CHANGEABLE even if reserve is not used. We had to cancel bc we don’t have Credit Card. We now booking Enterprise Rentals directly. They accept Debit Cards at check in.

The best way to describe Priceline is the Russian Roulette of the travel industry. Maybe a few people have had a good experience but all that means is you pulled the trigger and didn't have the chamber with the bullet. Essentially, here's how they work. To compete against legitimate companies, say for instance in the rental car company market, they partner with low budget, cut-throat, poorly-reviewed companies like Routes (1 star) to undercut the prices of legitimate companies like Hertz or Enterprise and to make themselves seem better than other 3rd party indirect sites like booking.com or Travelocity.

This page does not have reliable suppliers and does not take responsibility for themselves, but easily take customer's money. These suppliers do not inform their clients of any of their bad policies. They don't offer refunds for cancellations, even if it is days before rental date. The representative of the website with whom I talked to, also does not want to help. You will not find out about this cancellation policy before you pay, only after. I called multiple times for them to explain to me this policy, but each time the representatives were rude and hung up on me. Do not ever use Priceline.

First do not book rooms through Priceline, will end up costing you! I booked a room for Thanksgiving. Learned through news that hotel we booked, had a fire the weekend before Thanksgiving. After not hearing from hotel or Priceline, made a call to hotel. Found the fire was bad enough hotel will not be open until next year! Called priceline for them to move our reservations to another hotel, to be told they don't do that! Very rude young lady. Called back asking for a supervisor and was on hold 20 minutes, to be told nothing they can do, never told they were sorry, would do something, anything. Supervisor when she got on the phone just kept talking in circles, telling me that my room was canceled, and that they had called me about the fire. I never received an email or phone call from Priceline, but because the previous rep noted that I was called gospel.

I rented a car through Priceline at FLL Airport weeks before my trip. NextCar was the rental company. I waited outside the airport terminal for an hour and no van came to pick me up. Finally a small car with "NextCar" on the side arrived and many people ran to the car but it only held 4. The driver told me to call JC Something on the sign for pick up (Next Car was not on the sign to call). The phone number on my Priceline Reservation was continually busy. Now an hour later after arrival and standing in the rain, I googled another phone for NextCar only to find they had given my car away and had no other cars. Never again will I used Priceline or NextCar to rent a car again. I will go through major chains only that are actually within the FLL Airport (not the companies off site) from airport.

HORRIBLE!!! We rented a vehicle for a trip that was cancelled due to COVID-19 and they refuse to refund nor credit us. So they literally pocketed our $500 for absolutely nothing. They are crooks and I would not recommend them ever again. Please go through another company and make sure you know all your particulars and who you're dealing with in the future. You don’t even deserve a 1 Star!!!

I prepaid and rented a car in Hawaii through Priceline before flying there at the beginning of November, during the pandemic. As I arrived to Hawaii I went to pick up my rental car at Hertz. Since I was not cleared by Hawaiian government, Hertz refused to rent me a car. I asked for my money back, Hertz said I should talk to Priceline as I rented the car through them. I reached out to Priceline, I explained what happened, Clover G., a customer representative said there is nothing they can do, my contract is binding, he had no intention to help me in any form or shape, not even to try. Stay away from Priceline, they are not on your side!

No grace period... not 10 minutes... They do not tell there is no change or canceling. Unfriendly, hung up on me several times. Terrible company, service, explaining, understanding... nonexistent. Will never go on website again!!!

Made a car rental several months ago for a holiday trip. Now COVID restrictions mean it in not possible to travel. Called Priceline and was told that they needed car rental company to authorize cancellation of the reservation. Spoke with car rental company and they said this was not true. Called Priceline back, informed them they had told me incorrect information and that they could cancel the reservation. They didn't even try, they just gave me misleading information and when I called them on it it was now, "Nothing we can do." Total ripoff. Will never use Priceline again

In September I made a flight arrangement for my niece to fly home for Christmas, since this is her first year away from home after graduating college and relocating to PA. I made the flight, a month later DELTA airlines changed her flight times and gave her an even shorter period to be home. I tried to use the chat. All it kept saying was I don't understand, I tried Text messaging and no one responded. Finally after being hung up on I got a hold of someone who helped me get the changes done but left me on hold for almost 2 hours as he confirmed with the airline. That day I spent 5 hours on the phone with them trying to fix this.

So like once every 5 years I post a rant and this is it. I have been a Priceline customer for years. I book through them multiple times a year. Well this time I went to book an express deal and the hotel I was assigned to didn’t remotely resemble the hotels advertised. To add to that the hotel has MULTIPLE horrible reviews stating mold, roaches, leaking ceilings. I called Priceline and explained my issue to them and they flat out told me they would not help me. I escalated the issue and received the same answer. So I told them in no uncertain terms that it was unacceptable to treat a loyal customer that way. I will NEVER use Priceline again and I strongly suggest that you do not either. They WILL NOT help you when you need it. Priceline said to expect a Holiday Inn Express or Hampton Inn. What I got was a Ramada with multiple reviews stating the most horrendous conditions including blood, body hair, mold, and roaches. Thank

They will not refund your money. We lost $300 dollars during the pandemic. Do your research and never USE PRICELINE. They all say the same thing "unfortunately we cannot do anything". Careless Company!!

I purchased an airline ticket and canceled it within 2 hours through the link that Priceline supplies in their email confirmation. I called to confirm the cancellation right after I canceled and I was told I did it through the airline and it was a $15 fee to cancel with a rep and I agreed. 14 days later and no refund. I sat on the phone with a Priceline rep for 40 minutes to be transferred without warning for another 40 mins before someone was available. I was told by this supervisor to forward the link that I used so she can see what I saw.

I booked a stay in downtown Houston for one night and paid $200. When we got to the hotel, it was completely under renovation. No amenities were available, it was the worst place we could have picked I think. When I contact Priceline to tell them about the stay and the fact that THEIR website had NO mention of renovations AT ALL, they told me they would call the hotel and to hold. One minute later she returns and says she spoke with the hotel front desk and they said no to the refund so they will not refund... Took NO responsibility for the fact that their website is LYING to people and not giving the right information. There was no restaurant, bar, room service, lobby, parking, nothing. It was pathetic. PRICELINE IS A NO NOW!

Priceline trip number: **. I had a trip to Cancun, I canceled the trip before the date and it was a free refund. They tell me I had two trips booked and the system canceled one of the trips. First of all why would I book 2 trips. I logged in. Never seen 2 trips in the system. The lady on the chat said nothing they can do even though I have a receipt and it was canceled. So I am just as out of 500 dollars because their system made a mistake and I have a paper receipt.

This site will never get any money from me again. I originally booked a flight for my mother and two children using Priceline late November 2. The next morning November 3rd I was advised I would not get my daughters passport in time. I literally played cat and mouse that day for more than six hours just to have someone call me back to have her ticket cancelled. I even had to email the two executives. Someone did call me back from their office. I had to call back again because I never got a updated email with the itinerary. Just for me to go back in it a little over 24 hours before the flight for it to keep telling me the entire trip was cancelled.

I recently booked a hotel room with PRICELINE that was advertised as having shuttle service. After completion of booking I called the hotel to learn about shuttle schedule only to learn that there was not a shuttle available. AFTER talking/being on hold for more than 45 minutes Priceline refused to take any responsibility for advertising shuttle service falsely. I understand the hotel had to cancel their shuttle service but why did PRICELINE not update their website to reflect this. FINALLY Priceline stated that they would have a supervisor call me and that did not happen either. LET THE BUYER beware and don't expect PRICLINE to offer any support. Evidently the days of customer service are over.

Hopefully this post will be helpful to others and guide you on using another service for your travel services. I booked a trip in October that I had to be canceled due to unforeseen circumstances. I was told that I would receive a "credit" for the trip. Fast-forward to today, I attempted to use the credit but was charged close to $50 dollars more than what the cost would be using the Priceline website for a new reservation or if I would have used American Airlines website. I spoke with an associate as well as a Supervisor and neither have been able to give me a viable reason other than "this is how the process works when you have a credit". I will NEVER use this service again!

The website offers bundles of flights and rental car. BEWARE- the charge on the credit card was DOUBLE what it said online regarding the package. The first customer service rep WAS CLUELESS and the second rude. I purchased trip protection "that does not cover the rental car" and even though the reservation is for July 11-13th of 2021 THEY STILL WILL NOT LET ME CHANGE CARS OR CANCEL- Budget rental told me to basically screw myself because "Well you rented through Priceline." WTH.

Went through their website for the first time because I usually use Hotels.com (Priceline website) to book a room at Hampton Inn and Suites in Lodi California. Only reason I wanted this room is because their website said the room I wanted had a whirlpool tub in the room. If you look at other rooms on their website it does not show whirlpool tubs in other rooms but in my room it said it did.

I am trying to book a flight, try to get the best deals and when I try to book through them "flight has been booked try again." So I call them for help and they will not help at all. Whats the point of portraying a price if you don't have it, whats the point of having a number if they wont help.

When I share my wife Itinerary with her it shows a different time. I shared it from their website. I didn't think to look at the shared time.. I called Priceline about it and they wouldn't fix it. They say, "We having a system error but do you see 959?" I said yes but when I share it shows a different time and they don't care that their app is doing this. Btw it shows 1159 that it takes off.

It’s sad to see that the company abuses trust of its customers after they gained popularity. I used them for the first time, not knowing about their tricky ways of stealing people’s money. The way they structured their page, they make you think you book one hotel, while they sell another at much lower grade! I am among dozen of thousands (based on reviews) who was scammed by them. Learn and I hope they will go bankrupt! Keep in mind Kayak.com is also Their company.

We recently reserved a car through Fox car rental and Priceline. I thought I was doing the right thing by pre-paying for the rental in advance. The price was fair for the time we were going. Due to bad weather coming we were advised by our airline 48 hours in advance to delay our flight by a day and a half. After numerous phone calls to Priceline and Fox car rental neither one would let me delay my pick up. They said that rental agreements are binding and I cannot change anything. I even offered to pay the full price as long as I could pick it up a day and a half later. They were not willing to let me pick it up unless I arrived within 12 hours of my scheduled original time. So In short I had to rent another car through another company and pay again. I have started a dispute with my credit card company but I honestly do not think I will win. So the moral of the story is never pre-pay for anything with Priceline. They’re thieves and if something changes you will not get your money back or be able to change it!

Took 47 dollars from my family plus made us sleep in car with 2 children. That was our last night and couldn't afford to rent another room and get to where we are going. I have called Priceline 17 times. The last lady I spoke with finally got them on phone but still didn't get.

Horrible. After years with this company I am no longer willing to book with them or Hertz for that matter. I tested positive for Covid and asked to reschedule my flight and vehicle for a later date. I was told I could only do my flight because my car rental was not changeable. I called a Hertz and since I booked with Priceline there was nothing they could do. Shame on both. Hertz shouldn’t allow this and Priceline just lost an eight year customer.

These people are senseless crooks! I booked a car and hotel for LAX 09/04/2020 just to see that the car was for pickup Long Beach. I called immediately and ended up chatting with Rick who said that even though everything was non refundable or changeable, he would make an exception and for me to rebook it on the website. Since it was a bundle reservation, I did as told and rebooked the car and hotel. Only to find out that he was only refunding the car. Meanwhile I was forced to pay twice for a hotel that I only stayed in once. My bank claims that they lost the dispute to them because Priceline informed them of their policy. I would have never rebooked the entire reservation if I wasn’t instructed to do so!! Please run as fast as you can from Priceline!!! They are making trillions off of us unnecessarily.

They hold you hostage so buyer beware. I booked a reservation 24 hours ago and they won't let me make a change by 1 day. I called and the best they gave me was a chat line which was not helpful and very slow in responding. Waiting for call back from live person.

Booked a airline and hotel weekend for our 40th wedding anniversary through Priceline 8/2/2020 and paid it in full. Arrived at the hotel and general manager advised me the hotel was closed to the public and that they told Priceline in March 2020. Called Priceline, they had the audacity to tell me they had to call the hotel and verify the information. Got a call back saying "oh yes, hotel is closed to public". Got the run around about having them find me another room. Remember, I'm at the hotel trying to check in to a non-existent room. Half hour later they stated I could get a full refund after 1 business day. Asked for person name and he gave me his first name and last initial and I told him he would hear from me if monies aren't refunded in time-frame promised. He stated I probably wouldn't be able to talk to him. Never never never will I ever use Priceline again or recommend them to anyone. BEWARE.

We had worst experience with Priceline. We called to book 3 rooms in page Arizona and they booked 6 rooms just cos one call disconnected in middle and we got to know only after reaching hotel. Finally when we call and ask them to refund for 3 rooms they are not ready to refund.

We booked a round trip to Las Vegas, we were able to talk to a live person to book our flight, she was very nice. After we booked our trip we took for granted what the confirmation said that was emailed to me. Our trip was supposed to fly out Monday and return that Friday. On the Sunday evening before our trip I noticed our leaving flight said Sunday not Monday therefore we had actually already missed our flight. Where it got frustrating was we could not get a live person on the phone for help. We ended up driving and took a loss. Still have not been able to get a live person on the phone, the recording referrers us to their email and says there is a code that we need to get help, the only number on the email is the flight confirmation which doesn't work on their site. I will not use this company again.

I have just returned from the worst ordeal I have ever encountered whilst travelling overseas. I paid a lot of money to stay at a Riu Palace Peninsula, a 5 star hotel in Cancun, Mexico from October 3 to 9th. Unfortunately on the 6th October we had to be evacuated from the hotel to a shelter due to hurricane Delta heading in our direction. When leaving the hotel we were given a plastic bag with a banana, a cookie, a sandwich and a tin of tuna and told that was our dinner and breakfast.

I booked a car rental through Priceline @ the Pittsburgh airport, picking up car on 10-23-20 @ noon. I was visiting my son that I haven't seen in 5 years and he was 2 hours away from the airport. When I went to get the car they refused to take my debit card, and because my license is from New Jersey and there in PA that was another issue. After standing around for 2 hours and getting nowhere with them, I had to take a taxi to my son's @ the taxi cost just to go there was $330.00. I am sure that I am not the 1st person this has happened to, the girls at Enterprise told me that my car was still available but I would have to book it again @ at that point there wasn't a car available. What a mess. DO NOT GO THROUGH PRICELINE.

My family booked flight and Hotel to Vegas. We found out shortly after the booking. That the concert we were attending canceled. I called Priceline to cancel our reservations. On their website it says we can cancel with full refund within 24 hours. Not the Case, they only will refund half my money! I will never book with them again!

I booked a vacation to St. Thomas through Priceline with the hotel, rental car and flight. I canceled 2 days later after booking bc of bad weather and plus it would be my first time flying so I was nervous about the hurricanes. After booking I received a call from the hotel saying that we would need to have COVID testing done before coming and if we didn’t we would be quarantined for 14 days when we arrived. Let me remind you it’s 4 days before my trip. When I cancelled I got refunded for hotel and car rental and they wouldn’t give me a dime back for my flight. I got insurance on my trip and it wasn’t worth a dang. I talked to several people from Priceline and all were non English representatives. One of the representatives wrote in my notes that he offered me a credit for my flight in which he didn’t. He offered for me to take a flight 12/31/20 and I didn’t except because this was my vacation for the year.

Had a trip booked to go to my granddaughter's 3rd bday party. 3 days before trip I got a call there was a positive covid test. I called immediately to cancel my hotel and car. To my dismay I was informed I would not be able to get a refund no cancel. Seriously? I guess they want the covid virus in their vehicles and hotels. Bad business. Don't you think we are suffering enough with this virus?

Make sure you read all the tiny print. Even make sure you have a magnifying glass with ya. This place is a ** joke. Lady at Hertz tried to screw me with a rental car. Now Priceline wants to do a refund but charge you a cancellation fee. I didnt cancel the damn car the ** did at the car lot. Never again will we use this company. Beware of what you get and again read everything. We are out 2x the amount with a car through Budget than what we paid through Priceline. Also, they took my bank card with all the funds on it. Great way for my daughter to see on her first trip just mother and daughter. Just about got stranded by them.

Dirty Room. Dishonest staff. Unprofessional manager. They bring shame to Days Inn chain. I made a booking, checked in, FOUND HAIR on my bed, terrible smell. IMMEDIATELY went to front desk and politely said, "this won't work for me, I want to check out." Front desk guy told me to call Priceline and he would be happy to cancel my reservation. I call Priceline next morning, they tell me we have to confirm with hotel manager. Priceline calls me and tells me they have refused refund.

Like I told your representative, I clicked the link in my itinerary that went straight to your site. I then clicked the link to cancel the reservation. I don't blame the hotel, I blame Priceline. It had nothing to do with the hotel. I did what I had to do to cancel my reservation. I went back in my history and found the time I went back to your site to cancel the reservation. It was at 7:07 PM. My reservation was made at 9:30 AM. What other reason would I go back to the Priceline site. I am a retired teacher and my retirement isn't very much, but I am a forgiving person so, it's a lesson learned. It is possible the internet was messing up with our weather, but you can afford the $226 more than I can.

We recently evacuated from Hurricane Delta, called Priceline to book two rooms because we have used them before and we’re satisfied in the past. Originally we requested to reserve LaQuinta Inn in Bossier City, Shreveport area, however it would not allow me to do so from my iPad due to sold out. So the recommendation was to call the customer service number provided in which I did so. The representative was very swift speaking with his words and supposedly told us the Super 8 was all they had left. “All the others are astronomically high” he said. I then looked at the property on Priceline website and was pleasantly surprised of the pictures of the property.

I booked room for 2 nights at Americas Best in Melbourne, FL. Checked out early trying get refund for 1 day. Hotel said they can't. Have contact Priceline. Called priceline. They want trip# or my phone#. I have no trip# and my phone# they have no record. Can't get live person. Recorder hangs up. Will never use priceline again.

I booked airline and a Mustang rental car when I thought there would be just two of us traveling. Then 3 friends decided to join us on the trip. I called to change the mustang to a larger car - no other change. After 2 hours of being sent back and forth from Hertz to Priceline because Priceline kept saying Hertz can change it and hertz kept insisting that they couldn't because I had already paid Priceline, Priceline finally told me that they can't make any change at all to the rental car, including the MODEL of the car that I am renting! They now have my money and, while they easily accessed Hertz's car choices before I paid, now they can't so I'm stuck. I now remember using them in the past and having a similar issue and swearing NEVER to use them again! I won't ever forget again.

I used Priceline to rent a car while in Phoenix From 10/9-10/12. I arrived at the car rental center and NU Car rentals is not located at the car rental center. They are offsite. Interesting part when booking Priceline does call out that NU Car rental is offsite. They say: "Pick up at NU car rentals Phoenix Sky Harbor Intl Airport (PHX)," which leads you to believe they are on site.. The address posted is of the airport so you are really lead to think it’s onsite but the bury the fact it’s off-site within the rental agreement someplace they never pointed it out.. At any rate when confronted about it All Priceline cared about was covering their butts and the money nothing else.

I booked a stay at the Hampton INN in Edenton NC, I had to cancel the second night stay due to a death. I called the front desk at the hotel who told me she couldnt do anything as it was a third party booking so I would have to call Priceline. I called priceline who said they would have to contact the hotel to see if they would allow it, they contacted the same receptionist at the Hotel who said “No” to which Priceline said they were sorry but couldn’t do anything about this even with something so serious as an immediate family members death. What is the point of booking third party if they essentially can't do anything.

I own a B&B. Priceline is using my info & photos and fraudulently claiming to be able to book my place. They ask for credit card payment which is paid to Priceline. They can not book the dates they take payment for at this location because dates shown are already booked. I do Not have an agreement with Priceline to advertise my accommodations. It seems to me they are using my reputation as a fine B&B to lure people to book another accommodations - “bait and switch” tactic.

Bad as it is and it was always been! No refund. No help! Nothing after 64 different stay across country with them.. Never again with them! They do not deserve to be on the market! We are stupid to follow this corporate world!

My husband sustained a spinal injury a few days before we were to leave on a trip. The airline and lodge were willing to work with us on changing the date but we had to go through Priceline because that’s how it was booked. Priceline refused to move anything and were going to charge us $200 to cancel our flight per seat. He has medical paperwork proving his injury and he can’t walk so we either go or lose all of our money plus another $400! I will never use them again and am warning everyone to stay as far away as possible from Priceline. We have no control over last minute injuries and they don’t care. They are a money hungry company.

I'd rather give negative stars If! If customers are reading...DO NOT RESERVE through Priceline. After a half of a day driving and reserving 1 hour and 30 minutes before arrival, the reservation didn't come to hotel. Getting to hotel waited for 2 additional hours before I can get checked into my 2 rooms I reserved. A total of 3.5 hours wasting my time, before I can get into my room. The customer service also wanted to make it my fault for "booking on the same day" when I travel for work and I'm in a different city each day. I will not book through priceline again and I want my money back for the time they have wasted.

Customer service is useless. Waste of time and money. They will ask you to contact the car company despite they're the ones that took the money in first place and they are responsible to sort out any problems.

Booked a room through priceline.com and paid. Checked in, the hotels and needed my card in case of incidentals. When statement came noticed 2 charges for the hotel, 1 from Priceline and 1 from the hotel. The hotel charged me 43 dollars less for the same stay that priceline charged. Did get a refund from hotel error, called priceline for their rate guarantee. Was told they won't refund the difference because I got a "deal" from the hotel. I said didn't get a deal, only checked in. Lady stated they do have price guarantee but it doesn't apply here. If you have a price guarantee that your price is the cheapest and it's not, you should honor the cheapest price. So don't book with them, it's cheaper to just book through the hotel.

This company does not stand behind your purchase and does not guarantee services. The hotel I reserved did not have parking and that was not advertised. The parking garage I was told was 2.00 overnight. When we got there it was under construction, very sketchy and far from the hotel. We left about 15 minutes after evaluating the situation and the parking was 17.00. I can’t imagine what that would have cost overnight. When I called I was told that the hotel had valet at $42.00. At that point alone with my daughter was willing to pay. When we returned to the hotel we were told that there was no valet. At that point we were offered different parking that was still a distance away.

I made a reservation & got a message that the offer was no longer available & I needed to choose another one. I did. Hotel said we had 2. Priceline said it was our fault and wouldn't cancel. Hotel had to cancel it.

They advertised a hotel to be $101 a night. Claimed it used to be $175 and was being marked down to $101. When you go to pay your total after tax and fees is $125, when you check in to the hotel you get charged an additional $50.... That literally adds up to the price "it used to be." How is that fair. Nowhere does it say you get charged an extra $50.

Do NOT use Priceline. Pay the extra few dollars and book straight through the hotel, rental car, etc. If you book through Priceline, you have to pay in full upfront, and your ability to negotiate is taken away. I booked a trip, and my trip was cut short due to COID-19 related issues. I called Priceline in an attempt to not be charged for the remaining days, as I was returning home early. I was willing to pay for the days I used the service, but asked to be refunded for the unused days. They said they would, but I needed to provide several pieces of documentation; but oddly enough, they wanted the documents faxed. That was the first strange thing; who faxes anything anymore?

I tried to book a car $ 399 online. Round and round with "Chat" contact only to find the car deal may in fact not exist. The agent suggest a time lag between partners and Priceline. Never trust your budget or vacation to something you see on Priceline's site. The last message I left with Priceline Chat. "Ok, My review, information provided by Priceline is misleading. Actual car rates may not exists. Never trust your vacation to this company".

Persuaded me to reserve the "King" room at Painted Mountain Golf Resort in Mesa, AZ. Told me it was a 1 bedroom suite w/a kitchen.. It wasn't. The resort staff told me it happens all the time with Priceline and that they were "working on it". I had to pay $60 extra for each of the 7 nights to "upgrade" to the room I THOUGHT I reserved. Priceline blamed it on me, will not refund the money, and are complete jerks when it comes to customer service. The resort would not help me at all either. DO NOT book through Priceline and do NOT stay at the Painted Mountain Golf Resort in Mesa, AZ!

Our flight was changed and we were never contacted. Then our hotel had beautiful pictures, we booked trusting them before reading reviews! After reading reviews we immediately called to cancel within hours of booking and they refused! When we got there it was in a terrible part of the city, looked nothing like the pictures, was so filthy! We have plenty of pictures to back our complaint. We tried to cancel and move hotel and they refused even though their website states, free cancellations! We had to pay for a different hotel because it was so disgusting staying there. Anyone reading this, please read reviews on every one of the purchases you plan to make. We didn’t and we are so sorry.

Due to Covid my wife and I had to reschedule our trip. Priceline said because they gave me such a good price they could not refund my money. I did not want them to refund my money. Only reschedule my money. I have documentation that this was not something we could help with but due to the State of RI travel restrictions with testing. They still would not work with me. Beware using Priceline. It may cost you.

Priceline lacks integrity and is unethical. I booked air travel through Priceline for Iberia Airlines in a package. My trip was canceled due to Covid-19. Priceline and Iberia kept playing hot potato with me and would not refund me or give me credit! They refunded 2 friends of mine who were on the same exact trip. I made over 35 phone calls, sent many emails to Priceline! I finally filed a dispute in May. The dispute was lifted in June and they still won't refund me! I want my $1,060. that I paid for refunded. My trip #** & #**. Priceline is not customer friendly. Do not use Priceline!

I booked a round trip to Vegas 3 months in advance. While I was on my trip they changed my flight so I had a 21 hour layover at JFK. I tried calling Priceline and waited 2 hours for a call back and when they called back, they redirected my call to the flights department which was another 3 hour wait. Once they called me back, 5 minutes into the call I was disconnected (with no call back) and had to start the whole process again. In all, it took me 10 hours to talk to someone, and once I did, they were rude and would not help me and wanted me to pay for the difference to change my flight. This was not my doing and should not of been treated like this or been charged extra. I called JetBlue and explained the situation and within 20 minutes I had another flight with no extra cost. Thank you JetBlue!! I WILL NEVER BOOK WITH PRICELINE AGAIN!! There are many other companies I can book online trips with.

I feel so deceived. I called and they wouldn't refund me. Will never order from them again!!!

Made a reservation at the Hotel Del Coronado in San Diego through Priceline and when we arrived were informed that we had no reservation even though we had confirmation number from Priceline. After waiting three hours the hotel told us there was nothing they could do. As the hotel was nearly full we had to book a room that was nearly twice what we had booked from Priceline. Trying to get it straightened out with Priceline I spent about 3 hours on hold, cut off twice after being on hold for over an hour. I finally talked to a representative When I got home and received an email saying they will credit my card. We wanted to be at this hotel because of a friend's event so ended up paying $1400 a night instead of $600 due to Priceline and the room category we wanted not being available. Needless to say we will be booking directly with the hotel in the future. If you have a problem with Priceline you are on your own.

Set up car rental and Priceline sent me to a site that was closed. Priceline is a brilliant way to take onerous off of any of the multiple corporations that may be involved in the transaction. Priceline points to Enterprise Car Rental, Enterprise points to Allianz car insurance and nobody accepts responsibility. Best to deal directly with the company offering the service. Easy to find comparative pricing.

I booked a flight through a third party on Sept. 15, 2020 for a nonstop flight for a "unaccompanied minor". I entered the dob and name, paid for the cancellation insurance they booked the flight. After I got the email with the itinerary they had booked a flight that had 1 hour 45 mins layover! No airport will fly a "UNACCOMPANIED MINOR" unless it is a NONSTOP flight!

I reserved a car on Priceline with a "surprise agency" which turned out to be Thrifty Car Rental. My card was charged and I received an itinerary email along with confirmation number from Priceline. When I arrived at the rental counter, there were no cars available. I was told that because Thrifty is a franchise, the people who make the reservations have no way of knowing whether they have cars available or not. They just continue to book rentals and charge customers regardless. She said she had been turning people away all day. I then had to call Priceline customer service and they had to verify all info with the location before agreeing to issue me a refund, which will take a few days to process. This is an unacceptable business model and both Priceline and Thrifty are at fault. I will never do business with either company again.

I have been on the phone for over 6 hours, the phone keep disconnecting in the middle of the call an I never got a call back. Even though I gave them call back number. I was calling to change a return flight that I originally booked with them using PRICELINE visa CARD. I called the airline before calling priceline and they said that I have to call priceline to change the flight. So I called priceline, the agent said she can't help me and that I have to call the airline, after clearing that with her she finally agreed to help. She put me on hold for over an hour and a half, and then finally found the flight, then she told me she can't use my VISA card, I asked her why and she failed to give me good reason, I asked to speak with a Manager and the manager failed also to give me reason why I can't use their own card. Then phone got disconnected, and they never called me back again, and again I have to call again and repeat the cycle.. The 6 HOURS CYCLE.

Refused to refund my debit card after they fraudulently charged me.. Disrespectful staff... Received harassing calls from their billing department.. Past issues involve paying for rooms and getting to hotel to not have a reservation but have been charged... Try Hotwire...

I was annoyed because Priceline allowed me to book in a city that did not accept people from the state of PA during COVID. The customer service rep hung up on me after telling me that a sales specialist would need to help me and that she was transferring me. Literally the same person got back on the line to transfer me to billing again to find a new place and because I said I was waiting for literally no reason she hung up on me. There was no way to call back. Literally had to sleep in my car in the hotel that kicked me out because PRICELINE DOES NOT CARE ABOUT THEIR CUSTOMERS.

I made airline reservations through Priceline, and when I went to change my return date (and called the helpline), I was made to listen to several ads, subjected to two "virtual assistants" (of NO help) and and was swallowed up by a byzantine process that could only have been designed by a drunk employee. Maybe Priceline and Comcast are twins, separated at birth? Never again.

If I could leave less than one star I would. Sadly Priceline could care less about these reviews or you as a paying customer! They truly feel they are above customer service, returning promised phone calls from supervisors and clearly DO NOT WANT TO BE BOTHERED with you or me!!! Truth be said you have many many other options than Priceline.. such as Direct booking, Orbitz, Expedia, Kayak and the list goes on and on. Until we all stop using this HORRIBLE company then they will continue to screw you, your reservations and your travel plans!!! The WORST OF THE WORST!!!

I booked a return flight to and from Toronto. I received an Email from Priceline 3 hours before the flight that said it was cancelled, by me or the airline Hahn Airlines. I did not cancel, but had to buy another ticket on the spot through the airline. Priceline has told me after a week of trying to get a refund, to contact Hahn Air, to get my refund, which has been an impossible mess. I'm out $400. Will not use this company again.

I have an issue with Priceline. I went to modify or add a Sunpass onto my car rental and priceline canceled my entire reservation with the cheaper rate I had for booking in advance on a holiday weekend- while I was on the Budget line to get my car in Orlando! Tried to call priceline. Couldn't get anyone, waited for a chat rep for him to tell me nothing can be done. What???? It's disgraceful!

I booked a hotel stay in August and was sent a confirmation with a link to manage my booking. I used that link to change my stay date as needed. When I showed up to the hotel on my new booking date, I was told there was no reservation under my name and that I had been listed as a "no-show" on my initial booking. Now Priceline is allowing the hotel to charge me for both dates, even though I only stayed there once. I was told that a supervisor would contact me about the issue and never was, so I had to call again, just to be told the hotel is keeping my money. Terrible customer service. I'll never use Priceline again.

I have used Priceline several times and they've done ok for me. However the most recent use was a four night trip during which we finished our business early and checked out a night early. The hotel said that there was no problem, but that they could not issue a refund and that I would have to contact Priceline, since I paid through Priceline. When I contacted Priceline they said they would need to check with the Hotel (Country Inn & Suites in Tucson). After giving me the run around for over a week, they said that the Hotel would not approve the refund even though the Hotel had said this was not a problem.

Priceline offered 3 hotels for 77 dollars a night but they got to choose the hotel. The choices were The Hampton Inn and Suites, Choice Inn or Quality Inn in Nashville, TN. I was stupid and let them pick the Quality Inn across from the Stadium for August 6th. The hotel was nasty, drug deals were going on at the corner. There was no sanitation done in the room prior to arrival. I will never go through Priceline again.

I was very disappointed with the customer service. I needed to change the exact flight to the next day for military purposes and I had to pay an additional $165 on top of the $88 for one and an additional $130 for another one on top of the $365 that was paid. It is ridiculous. I understand that there would be a difference fee but when I was online looking at the difference fee it was only about $70. I tried to explain this to the women and she kept blaming United Airlines and saying that this is the best that she could do.

I was in a specific website, decided to use Priceline to book a room at a particular hotel. In the process, I was diverted from my requested hotel and booked into a different one. They refused to refund.

On Sept 3, 2020, I placed a new reservation for a car. My bank card was charged but the new reservation was not present in my account nor did I receive any confirmation email from Priceline. I called Priceline customer service and was automatically told I would get a call back due to the several hour extreme wait and delay. I did get a call back after approximately 4 hours (I went through this 3 times!!!) with the representative calling from what the accent was from the Philippines. They never helped as they had could see my information including the new reservation for the car. I asked to speak with their technical support representative but they just hung up. I'm so incredulously upset. Priceline hides behind a wall of horrible offshore rude support and never fixed my profile or reservation. Priceline fix your system now!

If I could give them a negative amount stars I would. Got denied boarding due to the pandemic. Called them as soon as it happened and they have been making me go back and forth between the airline and them because each one says the other handles the refund. I refused to keep going back and forth and stuck with calling Priceline because they are the booking agency so why wouldn’t they handle the refund. The airline even left them detailed instructions in the reservation notes about how to go through processing a refund with them and they still are pretending that they can’t do it. Just a bunch of scam artists.

So- I live in Kansas City, MO. Back in March 2020 I booked a hotel through Priceline in Munich, Germany for Oktoberfest. As we all know, within the next month, COVID happened and a) Oktoberfest was cancelled and b) Americans can’t even get into Europe as of this moment (9/2/20). I called Priceline MULTIPLE times since April to see what could be done. I’ll say here that I booked a “non refundable” room initially, never expecting a GLOBAL PANDEMIC that would prevent travel into said country of booking. Had I CHOSEN to not go, I’d have absolutely been ready to eat over $1000 in hotel charges, BUT, I have NO CHOICE in the matter.

Even though I booked rental through Priceline, Priceline didn’t help a bit with the cancellation. They referred me to Sixt Car Rental. Sixt phone message preamble said to email them. So I did. Waiting for a reply. Never again will I book with Sixt or Priceline. Both companies hard to deal with. Headache. Both websites are ridiculous too.

Priceline has been giving me the run around since April 2020. My flight was changed by the airline to August do Covid (obviously). Then one month later the airline (FINNAIR), canceled the flight all together. They said we could not fly to London or Finland. Finnair authorized a refund. I called Priceline about the refund and they told me to call Finnair. I called Finnair and they told me to call Priceline. I have called more than 6X and their customer service agents are useless! They read a script. However, I had one agent that SAW THAT FINNAIR Authorized the refund and told me that she would email her supervisor. Then SHE TOLD ME TO CALL FINNAIR. I bought the ticket from PRICELINE, THEY SHOULD BE THE ONE TO REFUND IT!!

On Saturday, August 22, 2020, I attempted to place an order for a hotel reservation with Priceline.com at La Quinta Inn and Suites in Moreno Valley, CA. After entering my debit card information, the Priceline.com website redirected me to a web page that stated that the deal that I was attempting to reserve had expired (mind you I had been on the site for a maximum of 15 minutes total). I checked with my bank shortly thereafter and there was no charge pending or showing, so I thought that the transaction had been cancelled. I decided against ordering anything further from Priceline.

I rarely have had to post a negative review, but due to the horrible customer experience I have encountered I feel the need to forewarn people especially during these difficult times. I booked a bundle Vegas trip and the person I was suppose to take the trip with tested positive for COVID. I called within the 24 hr guidelines to cancel flights and hotel explaining the circumstances. The first agent explained the ongoing flight would be refunded, but had to get confirmation if the returning flight and hotel would be refunded at 100%. She called back stating that the returning flight was able to refunded and I asked her to then cancel. She then proceeds to state that she could not get a hold of the hotel and would have to try again tomorrow. Didn’t make sense, it would be past the 24hr guidelines and I would be penalized some type of fee.

Worst experience ever! I booked an Express Deal with Priceline for one night hotel stay. It seemed a deal however, when we checked out, the hotel handed me the invoice and surprisingly, that was no deal. The hotel rate was actually less than the Express Deal advertised by Priceline. I decided to call Priceline Customer Service to understand where the deal was. Talking to the agent seemed like talking to a robot as I was getting the same nonsense answer no matter my questions. First, I was told that the hotel shouldn't have given me the invoice as it should not be available to the general public. Fine, not my problem, I did not ask for it, however, I am one member of the general public and I have all the rights and means to find out the hotel rate by simply calling the hotel... so what are we talking about here?!

I wanted to book a car rental in Denver, I went on the site and could not easily find the cancellation policy, not until immediately after I booked the reservation. I called 30 seconds later to ask that they credit me back because they didn't display the cancellation policy until AFTER it was booked! The customer service woman could see that I literally just booked it minutes ago, but yet they still declined. I WILL NEVER USE PRICELINE AGAIN!

Priceline advertised a local Canadian hotel with a booking rate in Canadian dollars. We booked online for 3 nights and received an email confirmation for the total. At the bottom of the email it reads: Price in CAD (Canadian dollars). But when I received my credit card statement, I discovered they had was charged me in USD. When I called customer service I was given the runaround by the rep who argued all their prices are USD. I directed her to their website where the same hotel is still listed in Canadian dollars and referred her to the email confirmation they sent me that says the total is in CAD. She continued to give me the runaround until I asked for her supervisor who carried on in the same manner until I had to get off the call to head to work. Now looking at the reviews of Priceline I realize this is their usual business practice. It's blatantly fraudulent and consumers need to be warned.

I rented a car and insurance through Priceline.com. The itinerary provided an address for Fox Rent A Car. I Ubered there, it was the wrong address, I had to personally call fox rent a car to find out it was at a different location. Spent more money ubering to the new location. At the rental place, they asked me for a separate email for the insurance I purchased online. Priceline uses Allianz for third party car rental insurance. I never received a separate email.

I have purchased a $568.05 Thrifty rental car reservation thru Priceline back in January 2020 for a trip to New Jersey in March 2020. Our state of California (where we live) was in shutdown because of the Pandemic. All flights were canceled. Since we could not go anywhere I have contacted Priceline to cancel our rental car reservation and we asked for our refund since it was during the Pandemic. Priceline refuses to give us our refund or credit even though Thrifty already refunded our money to Priceline. I have decided to initiate a charge dispute with my AMEX credit card and they could not help us since Priceline stated that our reservation remains non-refundable in their system and there are NO other options that they can offer because of the restrictions.

It showed comparable hotels that looked nice. Magnuson hotel in Clearwater was a dive. Not only that, they refused to give me a refund and the hotel staff was surly. If you are looking for a nice place to stay, don't go there.

I required a zero balance receipt for compensation on military orders. After four phone calls and getting a virtual assistant I attempted a virtual chat. This is after calling the corporate office and getting linked in again to the virtual assistant which hung up on me each time. After waiting for a response from the virtual chat assistant having met the screening criteria for a chat with a person and not a bot. I was told the receipt provided was sufficient after I explained in detail it was not. They re-sent the itinerary and stated that’s all they had. The reduced price of the hotel stay wasn’t worth losing the ability to get re-compensated for my official travel. Now I know you can not reach customer service if an emergency arises, lesson learned. Customer lost.

I purchased a hotel room online. When I checked into the hotel I discovered that the gym and pool were closed, there was no maid service, and there was no hot breakfast. The pool, gym, and hot breakfast were all listed as included amenities on the website and I was never informed they would be unavailable. They refused to provide me with a partial refund of the room rate.

I booked a hotel today and realized the check in dates were not till late afternoon. I needed a place to go since my apartment is being fumigated. I have no family or friends here. I’m a veteran. Now I have nowhere to go during this COVID 19. It’s 85 degrees. I guess I’ll sit in my car in the middle of nowhere for 5 hours. Can’t go to my room because I can’t check in until it’s no longer needed. Thanks Priceline for not letting me cancel a reservation I made 15 minutes ago. You really do not make it easy for customers to work with you.

My interview with a school was cancelled due to COVID spikes in the area but Priceline refused to refund my car rental or give me credit. Completely ridiculous policy for a pandemic. Do not book them.

I booked a stay at local hotel. My process went through and it showed that they room I requested was not available. However, I checked my bank account and realized that my funds were still withdrawn. I called customer service and they informed me that my booking was rejected due to room availability. I then asked about receiving my funds back and was told I would have to wait 5 days. I then asked if I was just able to continue with my reservation since the funds were already debited - I would just need to select another room. They told me I could not do it on their end and I would have to call 833-378-0465 to get that fixed. I then called that number and was informed that I would have to make a brand new reservation and the amount would have to be debited AGAIN even though they can see my previous reservation in the system. This has now cost me over $1000.

The rental cars are not refundable, or transferable. My flight was cancelled. I called to confirm my reservation and the flight no longer exists. Thankfully, American Airlines was able to change my flight and was very professional and helpful. When I called Priceline, Rafael said it was not their fault, the Airline didn't let them know so how can they help me? They were unwilling to acknowledge any responsibility, apologize, or try to help me. I assured them I would not use Priceline again nor would I ever recommend them to another person.

Go directly with the airline instead of these middlemen people. They cannot help you in anyway if your flight gets postponed. Plus you talk to a foreigner in which you will have a hard time understanding, at least I did. Another bonus, do not rent a car from Fox Rent A Car. Absolutely garbage customer service.

Their cancellation policy is crap. I had a March cruise canceled, ok fine, I rebook. I book 2 more, June and Sept. Which I had to pay for in full before even getting any refunds on my March cruise. Both of these were canceled. Of course, you pay everything in full and when refunded it's in small amounts. I've had to call 20 different times to get my refund. Every time I called they assured me it was set up to refund back to my card. When the Sept. cruise canceled, I called to check on that refund and they were going to refund it but the other room on my booking they weren't going to do anything with, it was in limbo.

I used Priceline for the first time and was hooked on their special 'mystery hotel' deals. I triple-checked that I'd checked the filter pet-friendly, and reserved the room, without hotel insurance because I knew I would not change my plans. Upon my confirmation I called the hotel to make certain my online order went well; but Econo Lodge informed me they are NOT pet-friendly. Priceline stuck to their guns and refused to help me acquire another room which was really pet-friendly. I am a Senior on a fixed income and just lost money during the pandemic I can ill afford to lose. I have screen shots showing the same page I viewed, and it specifically says the choices were all pet friendly. Never again.

I recently tried using Priceline for a one night stay in a specific area of Long Island. Listings on the hotel deal page, using 3 star hotel as a filter, the room prices were either similar or more expensive than booking direct from the three main brands listed. However, they kept displaying an “Express Deal”, showing that filter and area with one of three hotels for $101 a night, which was about $70 or so off the other listed prices. For five straight days I tried this option, and each time it would list two available options at that price, one for a King Bedroom, one for 2 Queens. Each time, over a 5 days period, I selected each of these options, and every single time I got a message saying that it “just sold out”, and sent me back to the page with the higher prices for the specific hotels in that category.

In May of 2020, I purchased an airline ticket to attend a mandatory meeting for my business. The location of the meeting was to be in Santa Ana, CA on September 17-19, 2020. In June, our company was told the meeting had to be canceled due to Covid concerns. I called Priceline to request a refund. They advised me that my ticket was one that could not receive reimbursement. I explained the situation that our meeting cancellation was out of my power and asked that during this time that other companies are making accommodations for Covid-related cancellations and changing the rules, why were they not bending their policies.

Beware of Priceline pricing. Even if it is indicated in CAD funds you will be charged in US funds. Priceline has a good scam going on. I have a screenshot of my booking that clearly indicates that price is CAD.

Horrible company! The worst! I went to buy a plane ticket and got approved for the credit card. Then I couldn’t check out. The credit company told me call Priceline for the run around. Never use them.

This was the worst ever by far experience with a car rental company. They took my bank card payment for the car and then told me when I arrived to pickup I can use it to get rental but HELLO you took my money from the card!!!! And then said, "We will cancel your reservation." And no refund is available from Priceline. If that is not fraud I don't know what is!!!! Two people in front of me were not happy the cars they were given were dirty and out of gas! WOW Never.

We are in the middle of a worldwide pandemic. We had a trip planned to Hawaii in June, a trip that was canceled for reasons beyond our control, COVID 19. Our flight was canceled and refunded, our hotel was canceled and refunded. Priceline however is refusing to refund the $500 they charged us for a rental car because you say there are no refunds once a reservation is made. Under normal circumstances I can understand that. What I have described above, however, is anything but a normal circumstance. We were UNABLE to get to Hawaii. We contacted Thrifty, and they gave us approval to have the car reservation canceled and refunded.

Absolutely the worst experience booking a vacation/ honeymoon ever! Just to get this out of the way I am on my 33rd international vacation. It starts out with Delta canceling our flight. I then contact Priceline to book a new flight. They tell me "I can't because Delta has a very strict cancelation policy"....Um they canceled my flight. After 2 hours of being on the phone they finally agree to refund my $915.00. 5 weeks later here I am writing this review with no refund. I've called and emailed the company CEO down to customer service. Honestly have better things to do other waste close to 6 hours of my time chasing my refund. Then it gets even better....ready for this....priceline bait and switch BS.

I booked a flight to Myrtle Beach back in May to take my wife on a much-needed vacation from Michigan. Flight down was good. No issues. Got notified less than 24hrs before return flight was supposed to take place that it was canceled. Upon calling Priceline and trying to get them to find me another flight, they said there was nothing they could do for me except refunding the canceled flight. So I have to book another flight at an added cost of $500.00 to get back home because it was last minute. I will never use Priceline again for anything!!! I know I put one star but that was because they wouldn't take this without at least 1 star.

This is the worst page to book a hotel. They basically decide how many stars a hotel has based on their own opinion. So you will pay a 4 star hotel but actually receive a 2 stars. It's a ripoff! Beware of the FALSE advertisement.

I have been done wrong by you guys WAY to many times, and really y’all don’t care. No compensation for false leads. As in, the hotel I had reserved and Pos for said pet friendly. GUESS WHAT??? Not pet friendly! No refund. Staying at the Comfort Inn in Irving, the man overcharged my account by 37.50 and then lied to me and had issues with the management not even wanting to refund my money! Nothing from you guys. And guess what. That same man stole my credit card information which started a long line of credit card fraud, that I am STILL DEALING WITH TODAY!

Don't try calling Priceline customer service, they will never resolve the problem or issue a refund. Also, beware of misleading discount coupons. Consider other online companies when booking hotel, car rentals or flights.

I was using Kayak to search for a recent hotel stay and after being burnt by Booking.com I figured we would try Priceline.com, BIG MISTAKE. I was given a prompt to call for a better rate than what their online pricing was showing and when I called I was offered a different room than the king suite I was booking and told the only difference was that it had 2 queen beds instead of a king and it was going to be cheaper. The room I received only had 2 full sized beds not queens. I had also asked to verify the free breakfast, wifi and parking, only to find out by the hotel at check in that wifi was not free and later at check out that parking was not free as well. The hotel comped the fees we were charged for parking and apologized and even informed me that my room would have been even cheaper if I had just booked straight through the hotel.

I have used Priceline for months and months spending thousands of dollars booking through Priceline. I have now had multiple experiences that their reservations are not true to the hotel policy. This last booking I was actually subjected to dangerous situations assaults of the staff and drugs in and out of the hotel. My cousin actually had her car stolen while in the parking lot. Was re-roomed due to broken air conditioning unit. Witnessed assault. Cops were there more than 5X in the matter of 2 days. A woman running around the hallways all night in her panties with an ankle monitor on yelling profanities.

Wish I would have seen these reviews before, I used Priceline before and never had any problems. Well fair warning stay away from them. They will take your money and promise the world then you get the shaft. Made airline reservations with them round trip with rental car, one layover, good price. Well when I logged in with the airline the trip routing completely different with a connecting flight of 4 minutes. Who can connect in 4 minutes? Then on return trip had me flying out of Philadelphia and Chicago at the same time. I don't think I have a twin that can use the other flight. Now the rental car oh that's nonrefundable. Rep says I should have looked at the fine print. Well you don't get the fine print till you book it. My credit card has travel protection lets hope.

I have used Priceline for many years and they continuously create new ways to deliberately deceive their customers. They are a very crooked company. They farm out their customer service to India and sized it down so you have to wait more than an hour to get through. They advertised a credit card and credit card credit for using their credit card. I applied, got accepted, I have 800 plus credit rating. And then did not give me the credit for doing what they said to do. It is a complete scam. The credit card company "BARCLAYS" also would not help me out. Priceline is very crooked with lots of hidden fees. I will not be using them ever again. I will find a company that is honest upfront about their conditions.

This company will process your order in USD without being transparent. Hopefully, you won't have to proceed with a refund like I did, because they will claim to have free cancellation then after hitting the cancellation button quote you with cancellation fee they are automatically deducting from your refund. Afterwards you'll find out that your refund will have a difference of whatever the currency rate dictates and the company will take 0 accountability for the cost you have lost. They have no concern whatsoever for scamming Canadians.

This was a last minute decision in the middle of a pandemic hoping to save money. The hotel itself had nothing to do with this unfortunate experience. When I saw the original price of the room I was turned off, then I discovered Priceline which offered a rate of 40% off/night. That encouraged my decision to stay for two, rather than one.

If you book your flight as easy as it may seem, if there are any complications that is where things go wrong! Had 2 calls scheduled back. One 4 hours. Another 5 hours and nothing - no calls and the airline will not talk to you. Waste of money and time - terrible terrible service and by no means the cheapest!

Went to reserve a hotel at a discount on the river walk for my daughters birthday. After purchase ended up with a completely different hotel almost a mile away from the river walk. Being in a wheelchair will make this a horrible trip. On top of it wanted two double bed got one king size. Not enough room for all of us to sleep. Will never recommend Priceline again. Even contacted their support and after being disconnected 3 times...I received no help correcting the issues.

I came from California to Arizona. I stayed the weekend at the Westin Hotel downtown Pheonix 333 Central Ave. There is no parking the hotel provides. The shower water did not get hot until 25 minutes of it being turned on. I called the front desk for assistance and no one ever came. The 1st day of our stay around 4:45 pm and 5:15 there was a couple who had no mask on at all. They were not turned around to leave, they were being assisted in spite of. Not sure how Corona and Arizona operates but the staff wore masks. There is no bellman to assist with the luggage. You have to load it yourself onto the luggage cart. I asked before reserving the room did the hotel have room service, I was told yes. There is no room service and the menu to choose from to get food downstairs is slim to none. I will not book at this hotel ever again nor will I book through Priceline again.

I was trying to check in at 3pm, the hotel could not find my reservation nor confirmation number. Priceline put my reservation under my guest to check in. Kept trying to calling Priceline, auto system would hang up after saying a agent will call when you are next in line. That call did return until 9:34p. Also, I had to via chat with an agent for over an hour and finally she called the hotel at around 8pm to get everything taken care of because of they put my guest down and not me. So I was 5 hours away from home, and waited in the hotel parking lot from 3pm until about 8:20pm trying to get my room that was paid for a week in advance. The worst experience!!

I made a car reservation for a trip I was going to take to California. The vacation rental I booked called and cancelled with me due to the recent Covid19 spike there. I went online to cancel my car reservation only to find out there was no way to cancel. I contacted Priceline and they said my reservation was non refundable. Nowhere on the original booking or the confirmation they sent me does it say non-refundable (I never would have booked if it had said that). They refused to refund my money even though it was due to Covid and said since it was after April 30 they were under no obligation to refund my money due to Covid. Like it's my fault there was another spike in virus cases right?! They refused to talk to me anymore about it and I was cut off. Never use this company. They will rip you off.

Be aware when you book a reservation and change the currency between CA or US. It’s tricky as I choose a CA then I was charge in US at the end after I update my staying for longer time and I call them right away when I noticed that and finally they called back with, "We cannot do anything." Even the price was more than it should be than other ones so they said something in the advertising but they don’t follow with matching price too.

I went on Priceline to reserve a motel for an upcoming trip. While researching motels I found one that fitted my family's needs. I chose the motel and room and saw there was three options as far as pricing goes. The three options were different in pricing, with the highest one stating I would be able to cancel my reservation up to the day before. I purchased the highest priced option for that very reason but when I received my email confirmation it states I cannot cancel. I called priceline and the representative stated there was no cancelation available on my reservation. I feel I have been taken by priceline and hope I have no emergencies that come up before my trip. Priceline lied and I will never use them for any of my travel needs again.

Priceline uses or allows third party phone booking agents that advertise specials on the priceline website next to the hotel description. They tell you "We save you $9" but that is prior to their fees which are higher than the ones priceline charges on their website. So why would I knowingly book over the phone for an alleged discount that is eaten in the end by the higher fee of the third party company? I chatted with priceline customer service but they either dont understand or dont want to help. Called priceline customer phone number, nobody ever answers, waiting for call back. Asked for cancellation to rebook online myself. They refused to acknowledge that the third party did not disclose the amount of their fees to me prior to processing the booking.

We booked a rental car through Priceline as we planned to travel to Las Vegas in June to celebrate my sons 21st birthday. Being the planner that I am, the car was booked months prior to the planned trip. When COVID hit in March, I called Thrifty Rental Car to cancel the reservation. Thrifty Car Rental was great to work with! Agreed to cancel the reservation but said I would need to work thru Priceline, the booking entity, for my refund. Priceline refused to issue a refund despite the fact that Thrifty car rental authorized the same! The Priceline representative stated that Priceline was not giving any refunds on reservations otherwise nonrefundable despite the COVID Virus. Shame on you Priceline and I will never use Priceline again!!

I booked a hotel for 2 nights for 1 adult and 4 children. When I got the email it stayed 2 adults. I immediately called Priceline. The lady called the hotel and the owner said sorry they do not let 5 people stay in a room. So I asked do I get a refund since I just booked the hotel and they said no I would be charged for the total amount and there was nothing they could do even though the error happened on their end. I called the hotel owner myself and they stated I could pay 20 extra dollars and all of us could stay there. Priceline was no help at all. Will not use them again.

Priceline and Budget are ridiculous! A family wedding was cancelled in August due to COVID. EVERYONE credited me for cancelling - United Airline, VRBO, but Priceline and Budget say... sorry. It was a non-refundable reservation. True, but that was before anyone heard of COVID. HAVE THEY HEARD OF COVID? I will NEVER use either of these companies again and I hope you do not either. Their lack of empathy given a global pandemic is unheard of... SHOCKING!

I was a first time traveler and had thought Priceline was a trusted website; Boy was I wrong. I had got the car through Priceline thinking a snagged a deal.. So I go the place (Fox rental) and forget my credit card. Long story short gf sister bails me out. So she pays through fox and not Priceline. But they don't actually cancel the reservation on Priceline for me unknowingly. So when I go to make my cancellation/refund. Only a week after discovering this. Princeline charged me $144 for a car never used. This is legal theft.. I think this company should be sued or just downright destroyed by the consumers. Priceline is horrible company that doesn't care for its consumers. This company is complete scam. Especially during a worldwide pandemic..

We planned a trip for my son's baseball tournament. When we receive the tournament schedule, we were not playing as many days as we thought. I tried to cancel one night and they would not allow any changes and although I was calling on Sunday for a Thursday check in, they still charged me stating it wasn’t enough notice. Not helpful at all, would never use again.

After a 30-minute chat session and a 40 minute phone conversation the company completely refused to honor the deal with me that I had already purchased. Refused a refund and refuse to fix the problem in any way, shape or form. The hotel owner was very polite in describing the error on Priceline website that they still offer after my issue was brought to their attention. Even the coupon codes that they give me for their website do not work and are not honored by them!

I booked a hotel through Priceline for 4 nights. My plans changed so I only needed 2 nights. I went to my confirmation email and there is an option to change your dates. I tried multiple times online and it would not work. I called Priceline customer service and the automated service told me I was in a queue to be called back and it hung up. I missed the call and tried to call them back twice only to hear that I was still in the queue but I never received another callback. I was finally able to chat with someone on Priceline.com and was told they could not take the 2 days off my reservation. They could only cancel the whole reservation...ok so I asked if he could just re-book the same room for the dates I needed and he said he could not. So I then had to make another phone call to Priceline to re-book the same room for 2 days instead of 4. This whole process to way too much time and effort on my part.

I wish I could attach the photos. So I got in late after an 8 hour day of classes. Staff was kind. Hotel was under construction. Got to room, air was off, room was over 80 degrees, and TV had to be reprogrammed. Went to be. Woke up to go to class turned on the light to the bathroom to find blood in the door jam, on the wall out side the door, foot prints in my tub, on further investigation blood in a chair and floor damage in the room I had to go get ice for my morning coffee. Huge stain on the carpet by elevator. And I had to get to class, unable to miss or be late for.

I booked two flights to Costa Rica in August. After they were booked, a new travel ban kicked in and we can't go on the trip. The automated help chat just tells you it can't help and kicks you out. It gives you a number to call that says 47/7 live customer support. I have called that 3 times and it always says they will call you back in 2-3 hours and you wont lose your place in line. It doesnt even give you the option to wait on the phone. It literally makes you hang up. So far, they have never called me back. I continue to try but this is absolutely flat out theft if this continues.

I'm only giving an additional star, since I was able to get some money back from my AIRLINE cancelled flights. Trip to Asia cancelled with 4 other people I know. Same exact flights/itinerary. We all had different experiences in terms of refunds. MAKES NO SENSE. It is the strangest thing because according to the airlines' policies (EVA, JejuAir) we should be able to get our money back. I attribute this to the low bar for their call representatives. It seems that some representatives are capable and are able to process refunds and send you on your way in a timely manner. Others will just say that they are unable to even give you a refund with penalties (when other people in your group have been able to do that exact thing).

Priceline sold me 3 nights in a hotel with a manager who is running fraud scams. I filed a police report, but priceline refusing to do anything about it and is still selling rooms at that hotel. Priceline are thieves and accomplices to hotel fraud. Company should be investigated and banned from from doing business in the United States.

I went online - found a good deal which included flights, hotel and car, but site would not allow me check out. I tried many different ways over the course of the day and could not get to check out - I called CS - finally got a real person after several attempts, gave them my order - line by line while I read it from the computer screen. The price went from $ 1,400 to over $ 2,000 - "Joe" told me thats why I could not check out deal was no longer available even though it was still coming up on site. I refused - went Orbitz got almost the same low price - with same flights, same hotel and room, same rent a car. Only difference was it would not allow me to select a seat on flight... I smell a RAT - Will Never Ever Go back to site.

In short, do NOT ever use Priceline! I was suppose to travel this summer to Europe, I booked tickets through Priceline, the flights were canceled due to virus, however... Priceline has NO IDEA about flights canceled, they said to me they can not verify flight canceled nor they would give me my money back! I called airline directly and they said since I booked through Priceline they have to put in a request for a refund. I spent 8 hours on the phone no joke, they put me on hold for hours then disconnected me. I had to dispute charges on my card and called them back again they said they won't help me because I disputed charge. They would not help me anyway!!!! They are holding my money hostage, still no refund, they sent a statement to my credit card co. saying the charge is valid, how is that so if flight was canceled stupid?!

Booked a trip to Vegas...Exciting right? Got to the airport just to be told that the flight was canceled and Priceline should have notified us. Called them immediately just to be told my wait time to talk to someone was 2 hours and 53 minutes...WHAT? Ended up having to book last minute tickets to fly out that night. Called to verify my flight home for Monday...Guess what canceled! Luckily Alaska Airlines was able to get it rescheduled for me. Never once received any email from Priceline stating the flights were canceled. Spent a good 5 hours of my time trying to get the flights figured out and probably another 8 hours on hold with Priceline trying to get at least some of my money back. Best they could do for letting me waste time and money on their screw up was a refund of 208.00....Are you freaking kidding me?