Priceline Reviews

I was going on trip in Mexico so I put a car rental reservation on Priceline for 7 days at a total cost of $151. I thought it was a great price but I sure was wrong. When I got to Mexico, I looked around for the car rental place but it was nowhere to be found. On my reservation it said that the car rental was in the airport. I looked around, I called the place but on the reservation, it had the wrong phone number and address. I tried calling priceline but the wait for 2 hours. So I left my number for a call back and I continue using google.

I booked a hotel stay in a 2 bedroom suite. It was advertised as a 2 bedroom suite but when I got to the hotel they didn't even have that type of suite on the premises. It actually was 2 separate hotel rooms. It was only due to the Hotel's General Manager doing everything she could that we even got rooms next to each other. I showed the Manager the site's description of the supposed suite & she was upset because it was offering a suite that her Hotel doesn't offer. She said she was going to have to contact them to take it down. The Manager & staff were terrific and went out of their way to make up for Priceline's advertising.

In December 2019 we got tickets for the Kenny Chesney concert in Pittsburgh, PA and we booked a hotel through Tickets at work which went through Priceline for the better deal for the one night we planned to stay after the concert. Well of course the pandemic hit and concert was cancelled so I have been going back and forth with the hotel and tickets at work and even Priceline since they were the person they used to get my money back for the hotel since everything was shut down at the time the concert would have went on. The hotel has been wonderful through the whole process and even released my money back to Priceline since September 2020.

I made a reservation for a hotel on Priceline, selected to pay on check-in and change my reservation. They charged me the day before my credit card statement was due without my knowledge incurring interest fees, told me they didn't have proof of my selection and therefore would not fix the problem and that I would have to call the hotel. Upon calling the hotel I found out my reservation was unchangeable on top of charging me pretty much right away. So I am out an extra $50, half my party has nowhere to stay for the event we are going to and will probably have to pay even more money for Priceline's theft. The entire time I dealt with customer service they tried to get me to get off the phone and said it wasn't their fault they screwed up my plans that have been made months in advance. It is cheaper, and way more efficient to shoot yourself in the head than deal with this crap company.

We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline's fault. We tried contacting Priceline and the hold time was more than 40 min. When I finally got through, I explained the situation to the customer service rep who tried to contact the hotel for verification. She claimed she couldn’t get ahold of the hotel because it was the wrong number and she was calling a hotel in New York (rather than Phoenix).

These are the thieves you all should watch out for, I am not given a refund for a car rental I made and did not use, on the call to Priceline the supervisor josh referred to me as dumb and blind, I had made an urgent car reservation for an Alamo car rental through Priceline and made a mistake with the city I was to arrive, I ended up not picking my car rental, now they are saying no $$ out of my total amount of $187.70 will be refunded to me for service not received.

Priceline has this thing where they will assign you a rental car from certain companies guaranteeing you a certain price. They do NOT tell you that some of the companies they may assign you to require more than their own insurance and will therefore charge you on arrival more than you pay for the car basically. With no warning.

I booked a car rental in Dominican Republic with Priceline. No fees were supposed to be taken but before I arrived, Allianz Car Damage cover were debited on my account. When I arrived at the airport:

Booked a flight for Feb 14 2021 to Ohio for my father's funeral, which I never step foot on the plane due to cancellations due to bad weather by the airline. Contacted Priceline immediately after making it back home from spending the entire day and night a hour and half away on normal conditions at the airport. As of today 4/8/21 have been told still waiting for the airline to send them the refund and soon as it credited I will be refund. Spoke to a dozen different customer rep not to mention received a email on 2/25/21 from the airline notify me that a credit was sent back to the travel agency I booked the ticket at but they still say they have not received. They are full of **.

Thank you Priceline for ruining spring break 2021. We did our reservations months in advance only to find out the rental place that you selected does not rent to residents in the state of Georgia because we live in Georgia. #stranded

Booked 4 rooms for total of 11 nights all on mobile app. Didn't realize they would tack 25% tax on 2 rooms but not others. Asked for copies only gave me copy of 1. No help with customer service. Beware. Read every line on each reservation.

Make sure you read all the fine print if renting a car from Priceline! No changes allowed to your reservation with no exceptions!! You can't change pick up date, delivery date, nothing at all. You can't speak with anyone only online and they are worthless. I had to fly in a day early but they told me can't make a change, this was 2 weeks in advance...I had to call car rental company personally and the hit me with another 130.00 to get the car a day early...I would not recommend ever using Priceline for car rentals in case you have any emergencies or changes in your travel plans...I will make sure my company and all my friends and contacts know this and don't use this company!! Too many good companies who understand customer service and customer needs, be careful and good luck!

Booked a car from Priceline at the airport in New Orleans. All the information on the booking was false, down to the name of the vendor. Even the name of the vendor was incorrect. Said was on airport, and was not, vendor was located in a homeless shelter. Classic bait and switch, truly reprehensible. Will never use again.

I booked a flight on August 28th, 2020. Transaction cleared, and I received a trip number. I went to manage booking a few weeks later as it looked like the trip was panning out. The cancelation form said I had an invalid trip number. I called priceline and they said the trip number was correct and to cancel online. Which I still couldn't because of the trip number coming up invalid. They then advised me that closer to the trip, it would become valid and I would be able to. My flight is 3 days away now, the trip number is still not valid. When I call Priceline, the automated system says they are overloaded right now and to call back within 3 days of departure so they can help others and the system hangs up on me. I contacted them via Twitter and after 2 days I finally received a message saying to contact a phone number. The same message plays and I just get hung up on.

We book a car on March 30, 2021 for a trip on April 7, 2021. Due to a Covid issue we called March 31, 2021 to cancel and refund our reservation. Priceline did not cancel or refund anything. Other booking services such as Orbitz, Expedia, and more allow cancellations. PLEASE DO NOT USE PRICELINE ANYMORE.

I booked a hotel with Priceline The Grand Hotel in Fort Lauderdale. The room had roaches and dirty. I called Priceline and they were not very helpful. I can't believe they have this hotel on their site. Priceline I feel like priceline don't care about their customers experience and continue to offer this hotel even with their knowledge of bad reviews. It's all about the money. I will never use priceline again. Hotel.com is very helpful.

Made a reservation for flight, hotel, car through United Vacations which contracts with Priceline. My trip changed so tried to fly a day earlier and update hotel and car. Priceline wouldn't do it and said call the vendor. Called the hotel and car and they said Priceline has to do it. Had a 3way call with car and Priceline. Thrifty authorized a full refund to allow me to rebook because Priceline wouldn't add a day and they couldn't change the Priceline reservation. After Thrifty hangs up, Priceline says they will charge me $70 for cancellation fee because Thrifty charges them for cancelling.

ABSOLUTELY THE WORST SERVICE I'VE EVER HAD IN MY LIFE. I prepaid booking and arrived at 3AM with the hotel “overbooked”. Priceline wouldn’t answer my calls to refund me. I didn’t get referred anywhere to stay. I finally got a call back the next day and hung up on. Today I finally got another call back and spoke with Regine (agent # **) who told me there is nothing they can do for my trouble other than offer 5% off next booking. I asked to speak with someone else and she absolutely refused. This is the WORST service I’ve ever experienced. Horrible horrible horrible.

I decided to take my two teen daughters and maybe my adult son to Virginia Beach to celebrate my birthday. While searching on my own for specific accommodations, I soon learned that I needed a travel agent so I contacted Priceline. After talking to an agent asking for a suite that had two bedrooms, one with a king size and the other with two queens. Along with a pullout couch in the common area and a kitchen. The agent assured me that he found what I was looking for.

I booked a package through Priceline. Friends wanted to join so I contacted them to add 2 more people. The wait time was over an hour, they called me back at 4 am. The hotel reservation agent called them liars because Maria from Priceline said they couldn’t contact the hotel, I had to. I got 3 way call with Priceline and hotel and Maria from Priceline and Marriott agent were arguing about Priceline lying to customers. I was in tears on the phone. Absolutely the worst experience I’ve ever had and will never recommend them. They should be out of business. Maria, Luke, Ares all rude, incompetent and clearly not customer oriented. Do not waste your time or money with this company.

Do not use the pre-pay rental option, particularly with Dollar Rental. I rented a car this way, paid $353 up front and ended up not receiving a car. I waited in line for an hour with my 2 and 6 year old before calling it quits as we were still near the end of the line. Others had reported they had been in line for 3 hours AND when they reached the front, they did not have the type/style of car they reserved.

Myself, one of their so called support supervisor and my bank had three-way call. Priceline said they'd fax over that money to be refunded but guess what? Nothing ever happened by Priceline. They stole $69.17 from me and calling them just gets a run around. DO NOT BOOk THRU THEM.

Priceline made me a vehicle reservation with Dollar-Rent-A-Car (DRAC) to pick up on March 18, 2021 at 12:00pm PST. Upon arrival to DRAC I found the place closed so I called DRAC customer service and they told this location 3300 Las Vegas Blvd S Las Vegas, NV 89119 is closed until Monday 03/22 and that I needed to contact Priceline to see if they could transfer my reservation to the nearest DRAC open location. I called Priceline and the system told me there was a 45 minutes wait time and that I will received a call back and I accepted that however, I drove to the open DRAC to see if they could do something for me in the meantime; once at the new DRAC located on 4775 Swenson Street Las Vegas, NV 89119 I find out at the counter they couldn't help because all vehicles were booked and there was no vehicles available in any office in Las Vegas.

Customer service doesn’t want to give refund back due to bed bug being in the bed. They go off of what the hotel tells them and you would not want to book with them. Do not book with them at all. They suck.

I have repeatedly called and email Priceline to allow me access to my account and correct the way my first name is listed on my flight tickets for JetBlue, that does not allow me to enter my frequent flyer number or my TSA Preflight number under my ticket number. This is in regards to a flight, hotel and vehicle rental I reserved and paid on March 8th, for my wedding trip that is happening on May 2nd through the 7th.

My daughter and I went to check into our flight at the airport only to find out the price on a new a week in advance that this flight have been canceled and had sent us confirmations the night before did the flight was still on. No one at Priceline was able to provide any assistance over the next seven hours. We were stuck at the airport and ended up paying out money out of our own account to rebook her own flight because no one at Priceline is competent.

Booked and paid for hotel and received confirmation. Two hours before my check in time I was notified the hotel was overbooked. Left me out high and dry, customer service did not care that my daughter and I had no where to stay tonight. Did nothing to accommodate but an offer to stay at Knights Inn, unacceptable!

I booked a car on Priceline.com. When I put in my travel dates and details, every car listed said "Free second driver." I have screenshots that show every car listed, including the car I rented, says free second driver. Even though they clearly state that second drivers are free, it turns out that second drivers cost more money that's payable to the rental company. When I called customer service they didn't do anything about it. Priceline advertised one thing and then took it away when I purchased. That's lying to customers and it's false advertising. How do they get away with this?! They just lost my business FOREVER.

Priceline are thieves. They will steal your money!!! Do not use their services unless you want your money stolen. We arrived at Fort Lauderdale airport and was denied a car that was prepaid because I was using my company card (which clearly has my name on it). When we call Priceline and explained the situation they said no refund. So disappointing and I will do everything in my power so that myself or ANYONE I know doesn't use their services.

I found a flight, a hotel, and car that worked for me and my trip to NJ. Every time I went to check out, it suddenly said the hotel wasn’t available and I had to choose a different one. When I did, the car wasn’t available and I had to pick a different car. This went on several times. I finally got everything booked and got the confirmation price. Later I see that they charged me to hold the flight all of those times I had to change things. They charged me literally 10 times so $1900 and when I called to get it fixed they couldn’t help me and didn’t offer anything to compensate for this inconvenience. I will NEVER use them again.

I rented a vehicle through Priceline in January. I prepaid for a Mid-Size SUV and it came with a guarantee because I prepaid the reservation in full. When I arrived to pick up the vehicle, Priceline’s vendor partner told me they did not have the size vehicle I rented. They told me that they only had a standard SUV and I would have to pay an upgrade fee to get the vehicle. When I questioned this and showed my guaranteed reservation, the rep just told me either I pay the upgrade fee or lose the money I already paid because it was a prepaid rental and it would not be refunded. I was held hostage now needing a car and not wanting to throw away the $252 I already paid, I paid the $159 for the upgrade and fees for the 3 days I had the rental.

I just spent 1600 in booking a trip through Priceline. There was an unauthorized purchase and they refuse to give me my money back. I stated repeatedly I did not consent to the charges and they keep refusing and are LYING about my rights and their policies.. I'm so over this company.. Never AGAIN!

I booked a hotel through Priceline at the Rio in Las Vegas. I booked 2 rooms and received the confirmation for both rooms. When I tried to check in on March 6, 2021. They only had 1 room reserved. I was on the phone for 3 hours with Priceline. No resolution. The representative was very incompetent even the hotel manager was frustrated. I called afterwards and still got nowhere. They ruined my entire trip and they were not even concerned. Come to find our Priceline booked my trip through a 3rd party and I was unaware. They kept telling me they have to contact Agoda and when I asked for the number to Agoda they said it wasn't a public number. All this and the representative didn't seem to understand English because it was a call center in another country. This really sucked.

I booked 2 flight tickets on Priceline several months ago. I received updates to check in up until I arrived at the airport the morning of. I was told by the airline that the flight did not exist. I never received a cancellation email. They did not offer any voucher for the additional flight we had to purchase the day of that was 4X the price since it was last minute. Would not use this company again to book flights. Unreliable and poor communication.

I got one of the express deals where you don't know where you're staying until you pay. Never again. They sent me to a drug, roach and prostitute infested motel. The place houses drug addicts and homeless people. They have no security. The police are there daily. My brother stayed there and was robbed a few times. When I called Priceline they basically said, "Too bad nothing we can do." I guess I'm taking a loss I can't afford. I never get away it was a early Mother's Day gift from my Son. Very dissatisfied and disappointed in Priceline.

I booked a hotel to go visit with my father before he past away. He passed on the exact date I booked the trip, I tried to cancel and for some reason it would not let me. The next day VOILA it allowed me to cancel booking. I called an agent and he was not helpful at all because even in a pandemic everyone is still trying to hustle people. THANK YOU PRICELINE. THIS WILL BE THE MOST MEMORABLE FUNERAL EVER! I'LL NEVER USE YOU AGAIN!

I booked a non-refundable room on Priceline. You would think non-refundable is different from non-changeable. Not as far as Priceline is concerned. I was looking to switch my dates to a DAY earlier when doing so would result in ME paying MORE, not Priceline and the hotel losing money. That action is in the favor of the business, not mine. But no, Priceline insists on having hardline rules even during COVID times, which is still very much a thing. A Priceline rep actually told me “we only offer non-refundable bookings” which is absolutely NOT TRUE and TOTAL NONSENSE! (How is it that I was able to book other reservations with free cancellation???).

I reserved a room thru Priceline at Super 8 in Alton, Illinois for February 25, 2021..Upon arrival they did not have my reservations, didn't think anything about it, so the front desk went ahead and honored Priceline pricing. The very 1st room was 205, as we walked thru door, no lights were working, I tripped over something, noticed the window was wide open and someone had slept in the bed, after finding a light that would work, What I tripped over was someone's bag of clothes. I went straight to front desk, and told them I'm not happy with wtf is going on here, so she gave me another room, went to the downstairs room and I swear no sooner than I sat my luggage on the bed roaches came running out!

I rented a car from Priceline with the car rental Payless in San Diego. Priceline said that I wouldn't have to pay anything at the counter since I paid all of the reservation to priceline. When I got to the counter the price doubled even though I rejected everything except the collision damage waiver. Priceline and payless double charged me for everything. Once I noticed the scam I returned the car hoping I would get at least half of the money but I didn't. Priceline said no refunds even if the car is returned earlier. They all lied to me and straight-up stole my money. I will never ever deal with any of these two companies and if you appreciate your money, you shouldn't either.

So I recently booked a trip through Priceline car rental & all. I even paid the extra $50 for Insurance. Come to find out insurance can do anything. When I called Priceline they were SUPER rude. Wouldn’t even let me get a word in. Both the service agent & the supervisor. Now they wanna charge me $300 for the car rental & $200 to cancel the flight. The whole trip costs me $950. How is it that you’re going to charge me more than half of what the trip costs? Be careful before booking with Priceline. You’re better off going straight to the airline.

I had a car reservation with Priceline. The car provider said that they can't fulfill the reservation and offered an upgrade which was 3 times more expensive. I didn't take the upgrade and left without a car. I was charged by Priceline nonetheless.

I've spent hours on the phone during my busy day trying to get my refund after confirmation of my cancellation. Only to be told I wouldn't be getting my refund because of small stipulation that isn't clear when booking or even mention during one of hour long phone calls?!?! Only intent is to keep your money and no service rendered if you have to cancel for any reason. I will not use this platform again.

I accidentally booked wrong date and no one could help me change it. And didn’t even offer me a coupon or anything. I’m a blue member who travels quite frequently. I went to last minute deals and got the hotel for the right night and they said I could cancel or change the dates whenever I might need. Happy I finally found a company who cares about their loyal customers.

I ordered 5 flight tickets with Priceline for an international flight that was canceled. I have to leave the country this week and they are saying it's going to be six weeks before we get the refund. When I booked my tickets there was no wait or hold time on my phone, when I tried to cancel I was on the phone with them from 5 am to well over 5 pm. The customer service is just ridiculous! I will never in my life will be buying from Priceline again. Do not purchase with them, the customer service is horrible.

They are thieves...Don't purchase any services from their websites! I rented a car from their website with the option to provide my own collision insurance coverage. However, when I arrived at the rental car company (Fox Rent A Car Miami) another terrible company, Fox didn't accept my comprehensive insurance policy and refused to give me the car unless I purchase their own insurance policy. I explained Priceline sold me the rental and give me the option to use my own policy but their answer was that they have their own company policy and not bound by Priceline. I called Priceline asking for a refund but they refused to return the money. Fox refused to give me the car and Priceline stole my $375!!!

I’ve rented cars using Priceline 4 times in the last year. I had problems with my most recent rental and used the Priceline online text support to try to get my problem resolved. My issue was that I was overcharged $50 (410 vs 360) on my 2 week car rental from Enterprise. I hadn’t noticed that when I made my reservation it listed my pricing as “estimated”. With previous rentals, I never had an issue. The online support person told me that the price was only estimated and likely when I went to pay the cars were in higher demand. Hmm. I was pretty aggravated with her response.

I made a reservation for rental car and I looked into the website to make sure the reservation was refundable. But at the time I had to cancel they sent me a contract that somewhere they protected their back by writing that is non refundable. At the time of purchase it was said, "Enter your credit card, your credit card will not be charged until you pick up." This was enough for me to feel safe. Not knowing that some businesses are abusing the pandemic situation to change their policy and get paid anyway. Don't use their website because they are no honest.

When booking a hotel through PayPal, I received a notification after I approved the payment through Paypal and was redirected back to Priceline and that read "oops, your room is no longer available, please try again." This happened 3 times. I used the credit card option on the 4th time and it went through right away. I also booked a 2nd night at a different location with the credit card and it went through right away. I always use the non-refundable option because of the cost savings. When checking my email the next morning, I noticed 3 confirmations, 2 for the first night and 1 for the second.

I have no words to describe how awful this website has become. I have used many in the past and loved them all. I booked a trip last night and because things happen part of my hotel was questioned by the bank as fraud. I quickly stated, "No it wasn't." And they cancel the hotel part of my stay. When I called I got the run around and was told to rebook the hotel only. So, I did that and it wouldn't let me book the hotel. So again calling and getting nowhere, I was told they could help me but it was going to be over a 100 more. I said forget and book a different hotel. Again, it stated I was going to pay for hotel and pay resorts fee when I get to the hotel. Nope, again another error. Please don't ever book with them. Search other websites, direct contact with hotel, airlines, whatever. They will screw you over. And simply state sorry there's nothing we can do.

Booked a trip to visit my son who is in the military, due to Covid his base was shutdown ... attempted to cancel my trip only to be told that Car rentals were not refundable, when booking the trip it clearly stated that Hotel and Car rental could be canceled 72 hours prior to reservation. ... when I called customer service to cancel my trip they informed me that due to their contract with Budget Rental Car they could not refund my money. I will never use Priceline again!

Oh my God!! I am giving one star because there is nothing lower. I booked a flight, hotel, and rental car through Priceline and within hours got an email from my hotel that said I was arriving during a quarantine period. I immediately started trying to cancel the trip. I got the airline tickets cancelled myself. When I tried to cancel the hotel and rental car, I was told that the car had to be cancelled by the company I booked it with, Which was apparently their affiliate Booking.com. So I called the number I was given, and called and waited then was told that I booked it through Priceline so I would have to call them. I bounced like this for well over an hour. I will NEVER use Priceline.com or Booking.com for anything. One of the calls, they told me to call in the evening during a "non peak" time. It was 8:30 P.M. Wow!! It has been a long time since I dealt with idiots like this! They were polite enough, they just didn't know anything!! Never again for these jerks.

We booked a car rental through Priceline called Ace out of the Orlando airport. Upon arriving and hours of confusion we found the Ace car rental had closed months ago. Priceline failed to notify us of any issues. Being stranded in the Orlando airport we called Priceline for assistance. We found Priceline Customer Service as no service. They said they could not help us with rebooking and Told us we had to rebook ourselves. What good is customer service if they do not have authority to assist in rebooking? We ended up rebooking ourselves and cost at least an additional 500 dollars and hours of stress.

I booked hotel in Priceline website. They do not have a proper information about hotel amenities. It says that hotel has a car park available but it doesnt say that it is not free of charge. Because of this misleading information I had to pay extra in the hotel as it was already late when I checked in, despite there were many other hotels available with free parking. I would choose the other hotels I had known about it.

So I book a room through Priceline.com and when I show up the management at the hotel is telling me since their card reader is not working they are going to need $300 cash that they will write me a check for when I check out.

Had a reservation for 4 PM. Location actually closed at 2 PM. Customer service dragged their heels for over a week to get a refund processed. I had to actually call them and then wait on the line to contact the car rental company to verify that the location was closed. Customer service said they had been trying. I got them in touch with rental company in 5 minutes.

So I understand that Priceline isn't responsible for the current pandemic but if there is any decency left in big business, they certainly don't know how to show it. I had a reservation at the Hilton in Panama City, Panama, but upon arriving at the airport I was sequestered to a quarantine hotel because I tested positive. While waiting to be transported, I cancelled the reservation. I ALSO cancelled the reservation with the hotel directly. When trying to get a refund, Priceline said they could not confirm with anyone at Hilton(????). I got through several times without issue. Once released, I went to the Hilton and got numbers for management, who incidentally were 1000 times more helpful than any Priceline staff. After all that, Priceline kept the funds and there was no dispersal to the Hilton as confirmed by the general manager. Priceline is not worth using, don't know why I ever did. USE PRICELINE AT YOUR OWN RISK.

I am going to try to keep this simple and not be all cliche. So the worst snow storm in history happens, but before that happens we have flights booked through Priceline, mind you I am aware priceline has nothing to do with the cancellation of my flight due to the weather. I do however feel that it is absolutely unnecessary for my funds to return to my account in 2 - 3 weeks.. No accurate date was provided to me. I am unsatisfied and will never use priceline ever again.

Had a pre-paid reservation. Found out I may have been exposed to COVID but they will not refund my deposit though most other businesses including hotels and airlines that they do business with, do have policies forgiving COVID exposure. I am sure Priceline will be getting paid in this case but not Thrifty rental car. In this day and age most businesses are receptive to this. Surprising that Priceline irresponsibly would rather I contaminate a rental car of one of its partners than refund me $200 but good to know for the future.

So I see from the reviews Priceline steals peoples money a LOT! So I had a power outage on February 13th. I tried to book a room at one hotel through Priceline, put in credit card info and it said "sorry room is unavailable" right after it took my card info. So I booked another hotel immediately after on Priceline. Looked at my debit card transactions the next day and saw that I had been charged for the hotel that they said was unavailable. Called Priceline and pretty much they told me the hotel have a no cancellation policy so "Sorry. We are keeping your money." Do not book with Priceline because from the other reviews I see this is their way of swindling people out of money. THEY ARE THIEVES!!!!

On 2/16/2021 I tried to book a room for my husband. As I tried to complete the transaction the Priceline website told me, "Oops, your room is not available." Nothing else. I then went to the hotel directly and booked a room for 10.00 cheaper than my supposed VIP deal. As I then checked my email for the confirmation from the hotel I found one from Priceline that said they had indeed booked my room. Surprisingly. I used Priceline’s chat and they just responded with, "We can’t understand your question please rephrase." One of my responses was “dispute charges”. Still they responded with, "We can’t understand. Please rephrase."

I went through Priceline to book a hotel in the middle of an ice storm. When asked online what city we wanted to stay in, I put Murfreesboro, TN. We opted for the price breakers deal and was given a hotel that was 1 hour away from Murfreesboro.. The weather conditions were so treacherous that there was no way that we could have driven safely on the ice.

What you see is not what you get booking on Priceline. Advertised amenities turn out to not be available and it costs you more money in the long run. And if you need help expect to wait hours for a callback. They are not equipped to handle high customer call volume. We were stranded in Dallas due to weather and flights being canceled. There are no rideshares or taxis operating, so we opted to book a hotel that has a shuttle to and from the airport.

I made a hotel reservation at Country Inn and Suites in Beckley WV through Priceline. I am a VIP through Priceline since I book most hotel stays and flights. We stayed at Country Inn and Suites on February 12-14, 2021. On our drive home on the 14th my husband started feeling itchy and I did too in a few spots on my arm. By the time we got home 4 1/2 hours later we were covered in bug bites on our back, arms and legs. This morning my sons woke up with bites on their arms and back. We called the hotel to talk to a manager, but they haven't called us back. Since we booked through Priceline we called to tell them we think the hotel has fleas or bed bugs and would like some compensation. They told us since we did not notify the hotel before we left that they couldn't do anything about it. They didn't care that the bites showed up after we left the hotel and had already checked out. I will no longer ever use Priceline again!

We are under a winter weather warning/ice storm with up to 1/2" possible and are unable to fly out tomorrow as planned. Priceline charged the full amount to my credit card as soon as the reservation was booked (about 2-3 weeks ago). I am now not able to travel at all but my husband is still going, just not for the same duration. They will not refund, they will not allow pick up on Friday instead of Monday AND they will not allow my husband to be a driver on the vehicle. So in essence, we are out almost $300 and are going to have to rent a vehicle from another company. This is the first time I've used Priceline and will be the LAST TIME. They have my money, which they could keep, but are offering no services whatsoever. Terrible way to do business in this day and time.

Bought a ticket from Priceline for Travel for the Military and naturally the event this ticket was for was canceled. Not to worry though, I paid for the trip protection! Well after a few hours on the phone between Alaska Airlines and Priceline, I had the pleasure of essentially being told to get bent. Turns out the coverage is only good for 24 hours after you buy your ticket. If you gotta travel, I recommend just driving. If that travel is overseas, driving will still leave you less disappointed.

My reservation was made through Priceline and I stayed at quality inn. It's too long to post here but the bottom line is the only response I'm getting back from Priceline is for them to tell me that I don't qualify for a refund when I haven't said one word about asking for any money back. I fell in the bathtub after being denied a handicap room and finding out there was actually one available by calling anonymously and asking for one. Priceline keeps telling me there's nothing they can do and I just want to know whatever happened just customer service and that people should know that Priceline does not stand behind their customers.

I got a room on Priceline, and the day after I booked it the Birthday party was cancelled and when I called to explain and cancel my room they told me, "Nothing could be done, you have to pay for your two night stay!!!" This wasn't the day before I was to arrive, but the day after I booked. I feel this was not fair and is not a good policy. I will never use this service again.

Prepaid a car rental using Priceline's website for a third party, Fox rent a car. At moment of pickup, we were denied rental due to not being a "local rental". The manager at fox informed us he had no authority in refunding the rental. Mind you, we were stranded at the airport at 11pm with nothing else open to rent. We asked the manager to please notate in his computer that we could not get rental so that way when we call priceline, no issue. We contacted priceline immediately walking out the door. Priceline assured us in 10 days they would investigate and inform us of outcome. Just received an email stating they cannot issue a refund as there is no note.

We had no problem booking the room with Priceline but once we checked in, the room had a non functional toilet, the locks on the door was broken and the room was less than clean. We asked for another room and this room was dirty and we found bedbugs. Priceline told us that it was nothing they could do to ensure that we got a refund. Needless to say, we had to go to another hotel and pay for another room. This will definitely be our last time using Priceline.

I used the Priceline Express like I have for many years, even told my friends about it. This time I booked almost 2mo in advance for a 2.5 star hotel, so was in the category with Hampton, Red Roof Inn and Holiday Inn Express. What they gave us was a 2 star motel with outside entry. Being older we wanted the safety entering the hotel after our late night conferences. I called back immediately but she said I would have to speak with a supervisor who would get back with me within two days.

Purchased an all inclusive for 2 adults and one 16 yo. Was quoted a price for all three of us, paid in full before we left. Once at Hotel we were charged an additional 752.00 for daughter. Didn't have a choice but to pay as we were in Mexico and couldn't get a hold of Priceline or get a full refund from hotel.

We reserved a rental car through Priceline and Fox rental to be picked up at the FLL airport for 5 days. However, after waiting in line for over an hour after our flight we found out that our reservation was made for the Miami airport by mistake. Priceline would not change our reservation or refund our money in any way. We had to pay for all 5 days of a rental car we never used and pay to rent a different car as well.

I booked my rental car and then was quarantined because of Covid. They said oh well. They have no concern for people being affected by this pandemic. I will never use Priceline again ever. And I suggest you do not gave them your business either.

What a horrible experience! It was such a disgusting and embarrassing moment. Honestly I’m gonna make sure nobody around me uses this “Priceline”. At first you guys told me I was renting from Dollar, few hours before picking up, I received an email stating that instead of Dollar my pick up will be from Hertz. I landed and went to Hertz and my reservation was nowhere to be found. Such an embarrassment! Then they sent me back to check it with Dollar, and same they couldn’t find my reservation. It was frustrating, knowing that I flew from California to Georgia, I mean so unprofessional. I still have the bitter taste of that night, a whole mess...

This company is scam, we booked a vacation package from Chicago to Cancun on Dec 30th 2020 and on 01/25/21 exactly 2 days before vacation they send us an email that hotel is not booked, it took us 2 dates to fi

Being extremely tired it was my fault I had tried to book a room before my flight a week in advance confirming everyday and they simply could not give me a room before my flight which they were claiming they could.

Rental through Priceline for Hertz. Arrived at airport- no vehicle available- finally brought me a car with 2 flat tires and told me it was OK. I refused so they punished me with a beat up Chevy (I kid you not) with bumper falling off and dents everywhere. This car was filthy with discarded cups and napkins - I thought we had a COVID issue!! They said they had no one to clean it. I left the garage to find out the interior lights and panel would not work or blink, and sometimes the headlights would flash on and off. I tried calling Hertz waiting over 3 hours with no response. I called Priceline the 2nd day of the rental - I was told to wait 10 days before they could change out the car.

I was sold a flight/hotel package in December for use in February. The hotel was set to open January 29th. I noticed the hotel website reopening date changed to June 1st and contacted Priceline's. I spoke to over a dozen people just trying to convince them the hotel was closed. I was eventually offered another hotel after someone called a sister hotel and confirmed the hotel was closed for renovations. The next day I received a call from their relocation department and was told they only handle people traveling in 72 hours or less. I was told someone else would contact me to complete my reservation. I then received an email stating I was only eligible for a refund of my hotel fees but my flight is non refundable. They will not honor the relocation I was offered and will not refund all of my money. I guess I'll be sleeping on the steps of a closed hotel.

I had booked rental car from Columbus, Ohio Int. airport on January 30th to February 2nd. It was not very clear on their website that the charges will not refunded. I had called the rental car company, National. The person informed me that if I would have booked through them directly I would have received all my money back. But since I had booked through Priceline I had lost &76.72. During Pandemic people like me are struggling to co-op with the crisis. Priceline is a cheater company and government should fine this company and ban them to operate in the US.

Watch out for the NON REFUNDABLE! Once you book it and pay it, they won’t refund your money!!! They should have a clause to where if it’s not your fault or your choice not to use it. But no they don’t!

I was in Washington DC for my daughter's school project on January 6th 2021. We had plans to fly out the following day on January 7th however because of the DC upset we were locked down by law due to a curfew that was in force for three days. I had originally purchased a package that included hotel and flight from the third of January until the 7th of January. I booked a room earlier that morning on the 6th, unaware of what was going to happen, closer to the airport I was going to be flying out of, it was not refundable so when the curfew was put into place and all transportation in or out DC was shut down I called them and explained the situation.

Do not waste your time or money with this selfish company. You've been warned. I would hate for anyone to deal with what I’m dealing with. Stay away from Priceline! They didn't cancel as I requested, tried to call me a liar.

I booked a gulf view room on Priceline.com for Clearwater Beach FL at the Edge Hotel. Hotel stated they had me for basic room. My itinerary showed gulf view clearly. Hotel stated the issue was with Priceline. Priceline refused to help or do partial refund. They offered to do full refund and let me find a new place (at 730pm) or a 5 percent off coupon good for 4 months. Useless! Do not use this company.

I bought a round trip ticket from them and had a cancellation on a connecting flight. They never helped in any way except to give me a runaround and transfer me from one customer service rep to another, which I spent several hours on hold and received useless dialogue. I could never get them to reschedule the flight or any help whatsoever. I booked a new flight with a different airline directly and then tried to get a partial refund to no avail. Would not use Priceline for any future flight booking or anything ever again.

My sister booked a hotel stay with Hampton INN hotel during thanksgiving 2020. When you goggle Hampton in Priceline comes up in your search pretending to be Hampton Inn hotel. Be very careful as this is not affiliated nor is the HAMPTON INN. THEY WILL CHARGE YOU 200$ OR MORE THAN THE ACTUAL HOTEL. I disputed them through my bank and also cancelled them the same day I arrived at the hotel. They refused to take the fees off. Even after explanations and proof. They cancelled my sisters hotel for her four days and refunded her money and refused to return my money.

My plane was cancelled by the Airline. When I rebooked another flight with Priceline I was informed I would not get 100% credit for the tickets I purchased for the cancelled flight. The Priceline agent said I would not get credit for $312 from my original purchase. DO NOT buy airline tickets with this site. If the plane is cancelled, changed you will not get 100% credit for another plane ticket.

I have been using Priceline for almost two years now and for the most part I was completely satisfied with the app and the customer service representatives but last week I booked a room for 4 nights and seconds after I received the confirmation email I noticed the address was incorrect. I immediately called customer service at priceline after waiting for a call back which took about 15. Considering I'm a VIP member I was told they could not make any changes to my reservation and needed to contact the hotel and request a full refund that they would have to ok!

Trustful company and experience through Priceline.com. Excellent experience. Great manager and clean cars. I advise everybody to use this site. I recommend strongly to use & reserve their site for cars or hotels.

In a COVID 19 pandemic era you would expect a company to adjust whatever policies they have to accommodate customers because it is an uncertain time and many plans may change. Priceline would lure you into believing that you will spend less but it is actually the reverse because of their exploitative way of placing hidden fees and unthinkable price tag when something suddenly happens to you and you wish to seek for accommodation from Priceline. Their customer service approach is hostile and if you booked a hotel or car through Priceline, the actual car company may be ready to work with you but Priceline for instance would restrict you so as to collect heavy fees from you. Like charging you $300 per day if you want to extend a rental, charging you $500 to drop a car in another location and refusing to refund you even if you need to return the car early.

Priceline.com is a scam. They misrepresented themselves as a Hilton Reservation Desk. I was under stress, since we were traveling to Tulsa, Oklahoma for a funeral. The company promised me that I could change that reservation 24 hours from checking in. I called in 36 hours before we were to arrive in Tulsa. They would not let me cancel, because I supposedly misunderstood. I needed to cancel 48 hours before. When I called the hotel directly, they told me that I had not booked with Hilton, but a third party. I cannot believe that I fell for this scam. Priceline has many terrible reviews. Please be smarter than I was. I called many times to try to solve this issue, and to no avail. I learned a bitter lesson. Learn from me.

Priceline refuses to refund me on car rental because I place a dispute with my credit card company. Priceline agent told me that was the reason on their decision on refund. For basically complaining against the company.

I reserved a car and they charged my card immediately when they weren't supposed to. I can't fly now and they won't let me even CHANGE the reservation! So I paid for a car rental for a week and I can't use it!

I tried making a reservation through Priceline. I got an error through their system after putting in all my credit card info. I tried twice!! So I went ahead and booked through Expedia. And I found that Priceline charged my credit card!!! And they are pushing me off every time I call even if they admit they had a mistake on their part. They did not give me a refund, they stole!!! Please tell all your friends and family NOT TO USE PRICELINE, THEY ARE STEALERS AND LIARS!! We are talking about close to $2000!!

I booked a trip to Hawaii last year and my flights got cancelled due to covid, I was given flight credit of $1170, I recently planned a trip to Cancun Mexico for February and I found another flight for $1200 to use my flight's credit on. I called Priceline and they told me the price for my new flight would be $5500, I told them that is ridiculous when the same flight on their website is $1200. They told me those flight prices are for new customers only, not customers who have flight credit. I told them I want a refund then because I’m not going to pay $4000+ out of pocket for a flight I can book for $1200 online, they said we can’t refund you because it’s United airlines policy, but when I called United Airline they told me Priceline is the only ones who can refund me.

This company is the worst, I will never do business with them again. I booked a reservation that said I could cancel one day prior 01/10/21 and I called on them 01/09/21 before 200 PM and they said I couldn’t cancel. I’m very upset I’m not feeling well. I rather pay more next time and not use this company again.

I rented a car from Priceline to drive from LA to Phoenix. When I went to rent the car, Thrifty said that I need a return ticket to deposit with a debit card. I told priceline, they didn't refund me my money. They were very rude. They said it's in their fine print. I looked at deposits before I booked to see if they accepted debit cards and I never saw it. It's a money grab scheme. 100% fraudulent.

I booked a hotel for 3 days and Priceline said it would be $175, but they charged me $243. No refunds they said. I will never use them again, I could get that price without going through Priceline, so it's just be a waste of time with added frustration.

I have found Priceline to be a good company. They have handled my change in time for travel very well. The first time I needed a change, they did it well. With the continuing virus problem, I needed an extension for my travel plans. My one call for this extension was taken care of very smoothly/well. I would give them a great rating for handling my two extensions for travel. I could not have asked for a smoother experience. Thanks Priceline for your help two times.

False ad. DON'T USE PRICELINE FOR CAR RENTAL. DID NOT GET THE CAR I RESERVED FOR. Also the priceline.com site promised $100 off reservation bookings at check out, if you apply for credit card. Applied & got approve And nothing happened. Rex at Priceline said call Barclay for how much to spend. 287 did not go down to 187. So call barclay credit card they said Priceline is shady and did not clarify their ads. Saying You spend $1k first to get $100 credit toward stmt. So no $187 off $287 rent. DON'T USE. I DONT RECOMMEND PRICELINE.

Booking was for 2 adults and 1 eight year old child. Resort had me pay $120 extra for my child for 3 nights. And also charged me government taxes which Priceline says are all included. Hotel and Priceline work in cahoots to scam customers. Reps at Philippine call center just say they are checking the reservation for 30 minutes straight, even though I’m calling them internationally on a paid call, since they have no international toll free number.

We booked a "package" with Priceline for airfare and hotel for 5 nights for December 2020. When we arrived to check-in to the Hotel (Riu Tropical Bay Jamaica), the hotel said I had to pay $777 for my 15 year old daughter because the room booking was only for 2 even though the flights (package) was for 3. How can you sell a "package" for 3 people that only covers the hotel for 2? What a ripoff. Neither the hotel nor priceline would fix. Will never book through priceline again nor stay at the Riu Tropical Bay in Jamaica. BUYER BEWARE.

I had never booked a vacation before the one we took this month (December 2020). I thought I was getting a great deal by booking a flight, rental car, and hotel through Priceline. I will not use Priceline again. First, a few days before we left, I discovered that the hotel charge was NOT included in the bundle charge. So, travelling on a budget, we had to pay over $500 for a room we thought had been part of the "great deal" of a package. Second, the rental car company was 20 minutes off-site from the airport, which Priceline did not disclose. Worse, the company has a 2.3 Google rating - the lowest I have ever seen. Priceline does not tell you upfront through whom you are renting. And that 2.3 Google rating is absolutely deserved. Check out Fox Rent a Car Orlando, and you'll see why. My experience was similar to those reviews.

I rented a car thru Priceline, used my bank card. Get to Hertz car rental and they won't accept my bank card. Call Priceline and I have to pay a cancellation fee just for making a reservation. If only Priceline and Hertz were on the same payment type I wouldn't feel like I was robbed,.

Newer book vacation with Priceline I book bundle vacation in Cancun Pyramid Oasis for me and my 2 daughters one 15 and 22 year old and pay for all 3 of us, Upon check-in hotel manager come up telling me that my 15 year old daughter is considered adult and she has to pay extra $92 per night per hotel and when I call Priceline they are telling me that is up to hotel if they have to charge me more money, What a company. No more Priceline. Thank you.

Terrible. Waited over 45 minutes, 2 chat agents, to be charged $80 for a $ 300 hotel and car package, that needed to be changed due to my mother on hospice in nursing home and being quarantined for 2 weeks. I will never book with Priceline again. In the most unprecedented time in history during a worldwide pandemic, Priceline always profits. Never will I use them again.

I made two car rentals reservations for our Christmas vacation and when we get to the airport site to get the car, there were no cars available for both reservations. Priceline let you reserve cars that are not available in the companies. My family and I had to wait several hours at the airport trying to get a car rental. Horrible service.

Do not use Priceline!!! I booked a room at a very expensive hotel. My confirmation indicated I could cancel up to 3 days prior to check in. We booked for a different night, so I canceled 6 days before check in. I received an email 3 days prior to check in confirming my room. I let them know I had already canceled. They proceeded to tell me the room was a discount room and could not be canceled (not true). I asked why I was able to cancel then? They then said that it was 3 days prior to check in so I would be charged full amount. I was passed around to several people. The last one said they would email my hotel and try to get full refund, and I should expect them to get back with me later that day or the following morning. Nobody ever contacted me. They just wanted me to stop contacting them. They lied, changed stories, and refused to make things right, and there was nothing I could do about it. Never ever use them!!!

We booked airline tickets through Priceline. When our flight was cancelled the airline couldn't help us because we purchased through Priceline. Priceline told us we'd have to pay an extra $388 to get a different flight home. If we would have booked directly through the airline they would have had to figured it out for us. They literally said, "sorry, there's nothing we can do for you. You'll have to go through the airline." (The airline told us that since we booked through Priceline we'd have to go through them.) Our only option was to pay an extra $400 to get home. Priceline is a complete rip-off! Spend an extra 15 min to research the best tickets and save yourself a world of grief! DO NOT USE PRICELINE. Too bad I didn't look at the reviews first. They only have one star.

My daughter purchased a car rental for Hertz through Priceline. Awful! After receiving a confirmation number and a trip number, the car was not available. No vehicles were. After going back and forth with both Priceline and hertz no resolution. No car. Supposedly the money will be returned in 7-10 business days. Priceline points the finger at hertz and hertz at them. Awful. Customer service was terrible. Don’t use this company. Car rentals are sometimes cheaper through the actual vendors. Also hotels sometimes offer better or the same price if contacted directly. Run!! Don’t use. Save yourself the aggravation.

I had a reservation I made using the price breaker feature. Given that this feature selects a random hotel out of a given pool I obviously did not choose my particular hotel. When I arrived however I was not allowed to check in due to being 20 rather than 21. An issue I have never heard of in my state given that legal age here is 18 and had even stayed in another hotel about two weeks prior. So I was turned away and forced to find and pay for another hotel at 10:30 at night when I had already booked and paid for a room.

The hotel that Priceline booked for me was closed until March. We did not find out until we arrived at 9:45 in the evening. There was a sign on the door saying "Closed until March." I was amazed that Priceline would book a closed hotel for me. They say they will refund the amount they charged me, but will not provide any additional compensation for the huge hassle that created, including my ending up in a more expensive hotel after much frantic searching. I will never use Priceline again.

They streamlined the interface to get your money and when you have complications with receiving the service you paid for they abandon you and call it policy. Garbage company. Took the last 60 dollars a father of 2 had and literally left him out in the cold with nothing.

They have the worst customer service. They don’t HELP YOU AT ALL! They have the worst policy ever. THEY WILL NOT REFUND YOU YOUR RENTAL CAR AFTER YOU PAID FOR IT. Even if you’re dying and cannot make it to your reservation, THEY WON'T REFUND YOU and THEY DON'T CARE. PLEASE USE EXPEDIA OR BOOKING. This company is TRASH.

I thought I was booking a hotel room in West Branch Michigan, well they booked me in Grayling Michigan over an hour away. Told me sorry no refunds. Hope they are proud of themselves on screwing hard-earned people out of their money. Never will I use them again.

Travel.com never informed me my flight was cancelled. If I didn’t book the same flight for my son directly with airline I would have been stuck in California. Not to mention they refused to give me back the taxes and fees for the flight. Plus $20 difference airline refunded x 2 tickets. $80 of my money they kept because airline canceled my flight! Thanks Priceline/Travel.com

Scammers. I reserved a room at a hotel, when I got there, the hotel front desk told me they were all booked up and Priceline wasn’t updated. Priceline charged my card, and when I call and tell them that the hotel sent me away, they tell me that I simply never showed up for my reservation. The hotel is lying about what happened, and Priceline unflinchingly sides with the hotel. I will be pursuing a case against Priceline in court.

DO NOT use this company. I booked a car rental through them for the first time as I usually book directly through the car rental agency. My trip was cancelled due to COVID-19 restrictions. My airline reimbursed my flight, but Priceline refuses to cancel and reimburse my car rental. Full disclosure, in the small print on the contract it did state that the rental was non-refundable. There was no warning prior to making the reservation, as I have seen when reserving directly through the rental car agency, you had to read the fine print in the contract which I obviously missed. Despite that, the airline had no trouble cancelling and giving me a voucher for future travel on my flight without trip cancellation insurance.

I was trying to book just a flight. It would not allow me to move forward and view available flights unless I selected either a hotel or rental car booking. They are trying to force you into viewing unwanted services. Screw Priceline!

I made a reservation online with Priceline. Unfortunately, this rating system does not allow for a negative or less than 1 rating. I made a reservation for a car that was to be refundable, however, they refused to cancel without paying the entire week's rental. In the middle of a pandemic I attempted to cancel the reservation and they refused. I would NEVER use priceline again, and I would RECOMMEND others do the same! Horrible Customer Service, Horrible Company!!!

I had to cancel my trip at the beginning of December because of Covid related travel restrictions. I was able to get my money back at all the hotels, the airlines, parking garage, and every other place I had reservations. They were all very understanding and refunded my money with no issues or arguments. Except Priceline and the rental car. They would not refund my money, they didn’t care at all, and in the end I was forced to pay $200 for a rental car that probably just sat on the lot for the week. I also sprung for the insurance because it had trip cancellation coverage, and that was also worthless because they also refused to cover my cancellation because it was Covid related. In the end I would never use Priceline ever again. It really says something when every other company had no problem refunding me and Priceline is the only one who refused.

Stole my Daughter's money and cancelled her flights. My daughter, (20 yrs. old), is a CNA at a hospital in Michigan. She had saved up to buy plane tickets to North Carolina and back to Michigan to see me, (her dad), on her Birthday weekend. I ended up getting some time off from work so I went up to Michigan shortly before her trip. I told her she should ride with me down to North Carolina so she could experience the Mountains and see some cool, new things and then take her return flight home. She contacted Priceline and let them know that she would be driving down and was also trying to see if she could get some of her money back for those flights. They informed her that she would have to cancel all of her flights to receive anything back, we understood.

I am feeling very bad that there is no option to rate 0 or Negative mark. It was the worst experience ever with any company and not just car rental. First of all, false promises and luring the customers. They had a line "Book a car with Free Cancellation for flexibility" on their rental car reservation page in November when I book the car and after payment, they informed me that the offer was until July and they would charge me even if I didn't take the car.

I searched the web for a good deal to take my daughter to the Nickelodeon Hotel in Punta Cana for her birthday. Priceline offered the best price for 2 adults and 2 children total price $342.00, so I booked it. When I received the confirmation it said only 2 adults. I proceeded to chat online with a representative which did not help, because he stated that they only guarantee 2 adults and the hotel may charge additional for the children. I explained that when I booked online it gave me the option for 2 kids and I put their ages and it generated a higher price compared to only 2 adults.

I as the many on here complaining, was also scammed from being lured in by a cheaper rental rate via "Priceline" and reserved a car but when I reached the rental counter which is an outside building away from the main airport hub where all the other reputable agencies are housed that should have been the first warning, to then find when I arrive that the name "FOX" is really a fitting name for how this company runs its business. I have never heard of a rental company that refuses your own personal auto car insurance and forces you to buy theirs at twice the amount of what the daily rental rate was that lured you in the first place. On top of that they also added a daily road side assistance to my bill which I never requested.

I needed to return my rental car 1 day early & Priceline refused to help me make a simple amendment to my itinerary. Had I booked the rental directly through Dollar Rent A Car, making a change would have been very simple. I will never use Priceline again! Terrible customer service!

Booked a hotel with a Queen studio room. Got to hotel and they said Priceline does this a lot and they don’t have what I paid for. So they gave us a room with 2 single beds and called it an upgrade. Not a good night on an anniversary with my wife sleeping in 2 separate beds cause 2 adults can’t fit on same bed. Contacted Priceline and they told me, "Sorry nothing we can do." Wouldn’t give my money back or discount. They suck as does the hotel Extended Stay America in O’Fallon, IL.

I did a flight reservation and added a car rental. The website said 24 hour cancelation. I changed my vacation plans and was able to cancel the flight but I was told I couldn't cancel the car because it was restricted. I told myself that's fine because once I figure out my new travel plan, I will rebook a flight and just have Priceline switch the car to the new travel plan airport. Nope, priceline refused to change the reservation as far as where it would be picked up and also would not refund me. They can say goodbye to any future reservations from me. I will be mailing a letter to their vice president letting him/her know of my dissatisfaction with their company. Someone have to have the access to modify a reservation so what they're doing is ridiculous, especially to the folks on these reviews saying they have covid and refuse to reimburse them. Unbelievable.

I booked a stay at a local hotel in October. I checked in to the hotel that evening and was in the room for less than 5 minutes before I had an asthma attack due to stale cigarette smoke and ashtrays. This was supposed to be a full non smoking facility. The internet was also not working, which normally isn’t a big deal but the only reason we even booked. I called Priceline immediately and went to the front desk to cancel the reservation due to the uncleanliness and internet issues. I was told that there was nothing they can do without the approval of the hotel manager.

Priceline lied in their website and on the phone about a hotel room capacity as we are family of 6. They assured me the deluxe room fit 2 Adults, 3 kids and an infant since crib was included. All lies. After I got the kids excited about the water park event I called the hotel to confirm the reservation and they said only 5 person are allowed per that room and I have to pay an extra 600 for a suite!!?? Not professional at all. The Cape Codder Hyannis hotel also didn’t care much as it was not their site and would not help.!!

I booked a hotel for my nephews funeral. I contracted covid-19 and called 3 days before check in date to tell them I needed to cancel due to me having Covid. They told me it is nonrefundable! Still waiting on my refund! I WILL have my credit card company get my money back!!! DO NOT BOOK THROUGH PRICELINE! They are thieves! They should be shut down and NOT be able to do business!!!! -10 stars! Bad bad bad!!!!

Our friend got covid and found out last minute. The rental car company told us we had to reach out to Priceline to cancel and get a refund as they had our money. They said our reservation was non-refundable. I cannot believe they would not even account for covid in 2020 when so many things are getting canceled last minute. Will not be using them again.

I have never been more disappointed by a travel site. First, we did the bundle deal to rent a car and flights together, because they clearly stated that you were able to pick up the car rental at the airport. When we arrived we could not find the kiosk. I doubled checked the reservation and it said the airport again, but there was another address under this. I called customer service and at first, she just said, "Well you must have to get a cab to that address." I asked why it said airport and why did this not update until after I paid for the reservation. She looked further and finally found where I could get a shuttle. At this point, she just kept repeating directions with no actual customer service. I accepted that I might have missed this somehow, but the presentation of the bundle was purposely misleading and the customer service was horrible.

I paid 10 dollars extra a night on Priceline for a suite instead of a studio at Carlsbad suites. My itinerary through Priceline said that I had booked a king suite. When I called the hotel directly, they had me down for a king studio. I called Priceline and they said the only thing they could do was cancel my reservation so I could book it again, I said...just so I can NOT get the room I paid for again? I had to pay 30 dollars extra a night for the room that I had already booked and paid for through Priceline!!! I will never use them again and will tell everyone I know not to use them as well. It was an error in communication between Priceline and the hotel and they did NOTHING to make anything right. The worst company I’ve ever dealt with!

I had to go to a Covid hotspot in Milwaukee WI. I went to my room, passed out from travel exhaustion. Woke up about 2 hours later to use the restroom and it was completely dirty with pee/poo. I got no refund! Even though I was assured that I would get a refund. I will never do business with them ever again. They don't care.

On 9/27/2020 I purchased a plight on American Airline through Priceline schedule for 11/25/2020, the day before went to check online for status found out that flight was cancelled after paying extra for security insurance, flight time was 11:35 am, when contacted american airline was told they have a 6:30 am flight, wasn't acceptable then gave a 9:30 am flight the flight that should have been a none stop would take 1 hour and half turn out to be a nightmare of 6 hours from JFK to Richmond. Told will have to stop over at Charlotte airport with a 3 hours waiting period plus a walking time between port of 15 minutes, shame on you priceline, never will used this crooked travel agency again.

It really sad that in what is happen in the world today with all the uncertainty that they would not refund my advance payment for a rental car, beware when you book with this company because no matter what happens they don't allow you to cancel and they will not refund your money.

I have been trying to get a refund on my room since October and it is now December. My son caught Covid and we couldnt travel. I contacted them 2 days before my trip and it's been 2 months and still no refund. Every time I contact them they say they have to contact their travel partners sales team to get permission to refund my money. I will never use them again. They rip people off and lie to them and never give them a refund.

We booked a room through Priceline.com and was quoted $61 for the motel room at Motel 6. Upon arrival we were told that our price had went up to $73. Not only was Motel 6 rude to us but what we were quoted as far as paying for the room is what we should’ve got the room for. Once I called customer service for Motel 6 I was informed that my itinerary and booking number were totally different and that’s why I got a different price upon arrival.

Be aware when booking their EXCLUSIVE DEAL offer! Once paid, there is NO REFUND/TRANSFER/CHANGEABLE even if reserve is not used. We had to cancel bc we don’t have Credit Card. We now booking Enterprise Rentals directly. They accept Debit Cards at check in.

The best way to describe Priceline is the Russian Roulette of the travel industry. Maybe a few people have had a good experience but all that means is you pulled the trigger and didn't have the chamber with the bullet. Essentially, here's how they work. To compete against legitimate companies, say for instance in the rental car company market, they partner with low budget, cut-throat, poorly-reviewed companies like Routes (1 star) to undercut the prices of legitimate companies like Hertz or Enterprise and to make themselves seem better than other 3rd party indirect sites like booking.com or Travelocity.

This page does not have reliable suppliers and does not take responsibility for themselves, but easily take customer's money. These suppliers do not inform their clients of any of their bad policies. They don't offer refunds for cancellations, even if it is days before rental date. The representative of the website with whom I talked to, also does not want to help. You will not find out about this cancellation policy before you pay, only after. I called multiple times for them to explain to me this policy, but each time the representatives were rude and hung up on me. Do not ever use Priceline.

First do not book rooms through Priceline, will end up costing you! I booked a room for Thanksgiving. Learned through news that hotel we booked, had a fire the weekend before Thanksgiving. After not hearing from hotel or Priceline, made a call to hotel. Found the fire was bad enough hotel will not be open until next year! Called priceline for them to move our reservations to another hotel, to be told they don't do that! Very rude young lady. Called back asking for a supervisor and was on hold 20 minutes, to be told nothing they can do, never told they were sorry, would do something, anything. Supervisor when she got on the phone just kept talking in circles, telling me that my room was canceled, and that they had called me about the fire. I never received an email or phone call from Priceline, but because the previous rep noted that I was called gospel.

I rented a car through Priceline at FLL Airport weeks before my trip. NextCar was the rental company. I waited outside the airport terminal for an hour and no van came to pick me up. Finally a small car with "NextCar" on the side arrived and many people ran to the car but it only held 4. The driver told me to call JC Something on the sign for pick up (Next Car was not on the sign to call). The phone number on my Priceline Reservation was continually busy. Now an hour later after arrival and standing in the rain, I googled another phone for NextCar only to find they had given my car away and had no other cars. Never again will I used Priceline or NextCar to rent a car again. I will go through major chains only that are actually within the FLL Airport (not the companies off site) from airport.

HORRIBLE!!! We rented a vehicle for a trip that was cancelled due to COVID-19 and they refuse to refund nor credit us. So they literally pocketed our $500 for absolutely nothing. They are crooks and I would not recommend them ever again. Please go through another company and make sure you know all your particulars and who you're dealing with in the future. You don’t even deserve a 1 Star!!!

I prepaid and rented a car in Hawaii through Priceline before flying there at the beginning of November, during the pandemic. As I arrived to Hawaii I went to pick up my rental car at Hertz. Since I was not cleared by Hawaiian government, Hertz refused to rent me a car. I asked for my money back, Hertz said I should talk to Priceline as I rented the car through them. I reached out to Priceline, I explained what happened, Clover G., a customer representative said there is nothing they can do, my contract is binding, he had no intention to help me in any form or shape, not even to try. Stay away from Priceline, they are not on your side!

No grace period... not 10 minutes... They do not tell there is no change or canceling. Unfriendly, hung up on me several times. Terrible company, service, explaining, understanding... nonexistent. Will never go on website again!!!

Made a car rental several months ago for a holiday trip. Now COVID restrictions mean it in not possible to travel. Called Priceline and was told that they needed car rental company to authorize cancellation of the reservation. Spoke with car rental company and they said this was not true. Called Priceline back, informed them they had told me incorrect information and that they could cancel the reservation. They didn't even try, they just gave me misleading information and when I called them on it it was now, "Nothing we can do." Total ripoff. Will never use Priceline again

In September I made a flight arrangement for my niece to fly home for Christmas, since this is her first year away from home after graduating college and relocating to PA. I made the flight, a month later DELTA airlines changed her flight times and gave her an even shorter period to be home. I tried to use the chat. All it kept saying was I don't understand, I tried Text messaging and no one responded. Finally after being hung up on I got a hold of someone who helped me get the changes done but left me on hold for almost 2 hours as he confirmed with the airline. That day I spent 5 hours on the phone with them trying to fix this.

So like once every 5 years I post a rant and this is it. I have been a Priceline customer for years. I book through them multiple times a year. Well this time I went to book an express deal and the hotel I was assigned to didn’t remotely resemble the hotels advertised. To add to that the hotel has MULTIPLE horrible reviews stating mold, roaches, leaking ceilings. I called Priceline and explained my issue to them and they flat out told me they would not help me. I escalated the issue and received the same answer. So I told them in no uncertain terms that it was unacceptable to treat a loyal customer that way. I will NEVER use Priceline again and I strongly suggest that you do not either. They WILL NOT help you when you need it. Priceline said to expect a Holiday Inn Express or Hampton Inn. What I got was a Ramada with multiple reviews stating the most horrendous conditions including blood, body hair, mold, and roaches. Thank

They will not refund your money. We lost $300 dollars during the pandemic. Do your research and never USE PRICELINE. They all say the same thing "unfortunately we cannot do anything". Careless Company!!

I purchased an airline ticket and canceled it within 2 hours through the link that Priceline supplies in their email confirmation. I called to confirm the cancellation right after I canceled and I was told I did it through the airline and it was a $15 fee to cancel with a rep and I agreed. 14 days later and no refund. I sat on the phone with a Priceline rep for 40 minutes to be transferred without warning for another 40 mins before someone was available. I was told by this supervisor to forward the link that I used so she can see what I saw.

I booked a stay in downtown Houston for one night and paid $200. When we got to the hotel, it was completely under renovation. No amenities were available, it was the worst place we could have picked I think. When I contact Priceline to tell them about the stay and the fact that THEIR website had NO mention of renovations AT ALL, they told me they would call the hotel and to hold. One minute later she returns and says she spoke with the hotel front desk and they said no to the refund so they will not refund... Took NO responsibility for the fact that their website is LYING to people and not giving the right information. There was no restaurant, bar, room service, lobby, parking, nothing. It was pathetic. PRICELINE IS A NO NOW!

Priceline trip number: **. I had a trip to Cancun, I canceled the trip before the date and it was a free refund. They tell me I had two trips booked and the system canceled one of the trips. First of all why would I book 2 trips. I logged in. Never seen 2 trips in the system. The lady on the chat said nothing they can do even though I have a receipt and it was canceled. So I am just as out of 500 dollars because their system made a mistake and I have a paper receipt.

This site will never get any money from me again. I originally booked a flight for my mother and two children using Priceline late November 2. The next morning November 3rd I was advised I would not get my daughters passport in time. I literally played cat and mouse that day for more than six hours just to have someone call me back to have her ticket cancelled. I even had to email the two executives. Someone did call me back from their office. I had to call back again because I never got a updated email with the itinerary. Just for me to go back in it a little over 24 hours before the flight for it to keep telling me the entire trip was cancelled.

I recently booked a hotel room with PRICELINE that was advertised as having shuttle service. After completion of booking I called the hotel to learn about shuttle schedule only to learn that there was not a shuttle available. AFTER talking/being on hold for more than 45 minutes Priceline refused to take any responsibility for advertising shuttle service falsely. I understand the hotel had to cancel their shuttle service but why did PRICELINE not update their website to reflect this. FINALLY Priceline stated that they would have a supervisor call me and that did not happen either. LET THE BUYER beware and don't expect PRICLINE to offer any support. Evidently the days of customer service are over.

Hopefully this post will be helpful to others and guide you on using another service for your travel services. I booked a trip in October that I had to be canceled due to unforeseen circumstances. I was told that I would receive a "credit" for the trip. Fast-forward to today, I attempted to use the credit but was charged close to $50 dollars more than what the cost would be using the Priceline website for a new reservation or if I would have used American Airlines website. I spoke with an associate as well as a Supervisor and neither have been able to give me a viable reason other than "this is how the process works when you have a credit". I will NEVER use this service again!

The website offers bundles of flights and rental car. BEWARE- the charge on the credit card was DOUBLE what it said online regarding the package. The first customer service rep WAS CLUELESS and the second rude. I purchased trip protection "that does not cover the rental car" and even though the reservation is for July 11-13th of 2021 THEY STILL WILL NOT LET ME CHANGE CARS OR CANCEL- Budget rental told me to basically screw myself because "Well you rented through Priceline." WTH.

Went through their website for the first time because I usually use Hotels.com (Priceline website) to book a room at Hampton Inn and Suites in Lodi California. Only reason I wanted this room is because their website said the room I wanted had a whirlpool tub in the room. If you look at other rooms on their website it does not show whirlpool tubs in other rooms but in my room it said it did.

I am trying to book a flight, try to get the best deals and when I try to book through them "flight has been booked try again." So I call them for help and they will not help at all. Whats the point of portraying a price if you don't have it, whats the point of having a number if they wont help.

When I share my wife Itinerary with her it shows a different time. I shared it from their website. I didn't think to look at the shared time.. I called Priceline about it and they wouldn't fix it. They say, "We having a system error but do you see 959?" I said yes but when I share it shows a different time and they don't care that their app is doing this. Btw it shows 1159 that it takes off.

It’s sad to see that the company abuses trust of its customers after they gained popularity. I used them for the first time, not knowing about their tricky ways of stealing people’s money. The way they structured their page, they make you think you book one hotel, while they sell another at much lower grade! I am among dozen of thousands (based on reviews) who was scammed by them. Learn and I hope they will go bankrupt! Keep in mind Kayak.com is also Their company.

We recently reserved a car through Fox car rental and Priceline. I thought I was doing the right thing by pre-paying for the rental in advance. The price was fair for the time we were going. Due to bad weather coming we were advised by our airline 48 hours in advance to delay our flight by a day and a half. After numerous phone calls to Priceline and Fox car rental neither one would let me delay my pick up. They said that rental agreements are binding and I cannot change anything. I even offered to pay the full price as long as I could pick it up a day and a half later. They were not willing to let me pick it up unless I arrived within 12 hours of my scheduled original time. So In short I had to rent another car through another company and pay again. I have started a dispute with my credit card company but I honestly do not think I will win. So the moral of the story is never pre-pay for anything with Priceline. They’re thieves and if something changes you will not get your money back or be able to change it!

Took 47 dollars from my family plus made us sleep in car with 2 children. That was our last night and couldn't afford to rent another room and get to where we are going. I have called Priceline 17 times. The last lady I spoke with finally got them on phone but still didn't get.

Horrible. After years with this company I am no longer willing to book with them or Hertz for that matter. I tested positive for Covid and asked to reschedule my flight and vehicle for a later date. I was told I could only do my flight because my car rental was not changeable. I called a Hertz and since I booked with Priceline there was nothing they could do. Shame on both. Hertz shouldn’t allow this and Priceline just lost an eight year customer.

These people are senseless crooks! I booked a car and hotel for LAX 09/04/2020 just to see that the car was for pickup Long Beach. I called immediately and ended up chatting with Rick who said that even though everything was non refundable or changeable, he would make an exception and for me to rebook it on the website. Since it was a bundle reservation, I did as told and rebooked the car and hotel. Only to find out that he was only refunding the car. Meanwhile I was forced to pay twice for a hotel that I only stayed in once. My bank claims that they lost the dispute to them because Priceline informed them of their policy. I would have never rebooked the entire reservation if I wasn’t instructed to do so!! Please run as fast as you can from Priceline!!! They are making trillions off of us unnecessarily.

They hold you hostage so buyer beware. I booked a reservation 24 hours ago and they won't let me make a change by 1 day. I called and the best they gave me was a chat line which was not helpful and very slow in responding. Waiting for call back from live person.

Booked a airline and hotel weekend for our 40th wedding anniversary through Priceline 8/2/2020 and paid it in full. Arrived at the hotel and general manager advised me the hotel was closed to the public and that they told Priceline in March 2020. Called Priceline, they had the audacity to tell me they had to call the hotel and verify the information. Got a call back saying "oh yes, hotel is closed to public". Got the run around about having them find me another room. Remember, I'm at the hotel trying to check in to a non-existent room. Half hour later they stated I could get a full refund after 1 business day. Asked for person name and he gave me his first name and last initial and I told him he would hear from me if monies aren't refunded in time-frame promised. He stated I probably wouldn't be able to talk to him. Never never never will I ever use Priceline again or recommend them to anyone. BEWARE.

We had worst experience with Priceline. We called to book 3 rooms in page Arizona and they booked 6 rooms just cos one call disconnected in middle and we got to know only after reaching hotel. Finally when we call and ask them to refund for 3 rooms they are not ready to refund.

We booked a round trip to Las Vegas, we were able to talk to a live person to book our flight, she was very nice. After we booked our trip we took for granted what the confirmation said that was emailed to me. Our trip was supposed to fly out Monday and return that Friday. On the Sunday evening before our trip I noticed our leaving flight said Sunday not Monday therefore we had actually already missed our flight. Where it got frustrating was we could not get a live person on the phone for help. We ended up driving and took a loss. Still have not been able to get a live person on the phone, the recording referrers us to their email and says there is a code that we need to get help, the only number on the email is the flight confirmation which doesn't work on their site. I will not use this company again.

I have just returned from the worst ordeal I have ever encountered whilst travelling overseas. I paid a lot of money to stay at a Riu Palace Peninsula, a 5 star hotel in Cancun, Mexico from October 3 to 9th. Unfortunately on the 6th October we had to be evacuated from the hotel to a shelter due to hurricane Delta heading in our direction. When leaving the hotel we were given a plastic bag with a banana, a cookie, a sandwich and a tin of tuna and told that was our dinner and breakfast.

I booked a car rental through Priceline @ the Pittsburgh airport, picking up car on 10-23-20 @ noon. I was visiting my son that I haven't seen in 5 years and he was 2 hours away from the airport. When I went to get the car they refused to take my debit card, and because my license is from New Jersey and there in PA that was another issue. After standing around for 2 hours and getting nowhere with them, I had to take a taxi to my son's @ the taxi cost just to go there was $330.00. I am sure that I am not the 1st person this has happened to, the girls at Enterprise told me that my car was still available but I would have to book it again @ at that point there wasn't a car available. What a mess. DO NOT GO THROUGH PRICELINE.

My family booked flight and Hotel to Vegas. We found out shortly after the booking. That the concert we were attending canceled. I called Priceline to cancel our reservations. On their website it says we can cancel with full refund within 24 hours. Not the Case, they only will refund half my money! I will never book with them again!

I booked a vacation to St. Thomas through Priceline with the hotel, rental car and flight. I canceled 2 days later after booking bc of bad weather and plus it would be my first time flying so I was nervous about the hurricanes. After booking I received a call from the hotel saying that we would need to have COVID testing done before coming and if we didn’t we would be quarantined for 14 days when we arrived. Let me remind you it’s 4 days before my trip. When I cancelled I got refunded for hotel and car rental and they wouldn’t give me a dime back for my flight. I got insurance on my trip and it wasn’t worth a dang. I talked to several people from Priceline and all were non English representatives. One of the representatives wrote in my notes that he offered me a credit for my flight in which he didn’t. He offered for me to take a flight 12/31/20 and I didn’t except because this was my vacation for the year.

Had a trip booked to go to my granddaughter's 3rd bday party. 3 days before trip I got a call there was a positive covid test. I called immediately to cancel my hotel and car. To my dismay I was informed I would not be able to get a refund no cancel. Seriously? I guess they want the covid virus in their vehicles and hotels. Bad business. Don't you think we are suffering enough with this virus?

Make sure you read all the tiny print. Even make sure you have a magnifying glass with ya. This place is a ** joke. Lady at Hertz tried to screw me with a rental car. Now Priceline wants to do a refund but charge you a cancellation fee. I didnt cancel the damn car the ** did at the car lot. Never again will we use this company. Beware of what you get and again read everything. We are out 2x the amount with a car through Budget than what we paid through Priceline. Also, they took my bank card with all the funds on it. Great way for my daughter to see on her first trip just mother and daughter. Just about got stranded by them.

Dirty Room. Dishonest staff. Unprofessional manager. They bring shame to Days Inn chain. I made a booking, checked in, FOUND HAIR on my bed, terrible smell. IMMEDIATELY went to front desk and politely said, "this won't work for me, I want to check out." Front desk guy told me to call Priceline and he would be happy to cancel my reservation. I call Priceline next morning, they tell me we have to confirm with hotel manager. Priceline calls me and tells me they have refused refund.

Like I told your representative, I clicked the link in my itinerary that went straight to your site. I then clicked the link to cancel the reservation. I don't blame the hotel, I blame Priceline. It had nothing to do with the hotel. I did what I had to do to cancel my reservation. I went back in my history and found the time I went back to your site to cancel the reservation. It was at 7:07 PM. My reservation was made at 9:30 AM. What other reason would I go back to the Priceline site. I am a retired teacher and my retirement isn't very much, but I am a forgiving person so, it's a lesson learned. It is possible the internet was messing up with our weather, but you can afford the $226 more than I can.

We recently evacuated from Hurricane Delta, called Priceline to book two rooms because we have used them before and we’re satisfied in the past. Originally we requested to reserve LaQuinta Inn in Bossier City, Shreveport area, however it would not allow me to do so from my iPad due to sold out. So the recommendation was to call the customer service number provided in which I did so. The representative was very swift speaking with his words and supposedly told us the Super 8 was all they had left. “All the others are astronomically high” he said. I then looked at the property on Priceline website and was pleasantly surprised of the pictures of the property.

I booked room for 2 nights at Americas Best in Melbourne, FL. Checked out early trying get refund for 1 day. Hotel said they can't. Have contact Priceline. Called priceline. They want trip# or my phone#. I have no trip# and my phone# they have no record. Can't get live person. Recorder hangs up. Will never use priceline again.

I booked airline and a Mustang rental car when I thought there would be just two of us traveling. Then 3 friends decided to join us on the trip. I called to change the mustang to a larger car - no other change. After 2 hours of being sent back and forth from Hertz to Priceline because Priceline kept saying Hertz can change it and hertz kept insisting that they couldn't because I had already paid Priceline, Priceline finally told me that they can't make any change at all to the rental car, including the MODEL of the car that I am renting! They now have my money and, while they easily accessed Hertz's car choices before I paid, now they can't so I'm stuck. I now remember using them in the past and having a similar issue and swearing NEVER to use them again! I won't ever forget again.

I used Priceline to rent a car while in Phoenix From 10/9-10/12. I arrived at the car rental center and NU Car rentals is not located at the car rental center. They are offsite. Interesting part when booking Priceline does call out that NU Car rental is offsite. They say: "Pick up at NU car rentals Phoenix Sky Harbor Intl Airport (PHX)," which leads you to believe they are on site.. The address posted is of the airport so you are really lead to think it’s onsite but the bury the fact it’s off-site within the rental agreement someplace they never pointed it out.. At any rate when confronted about it All Priceline cared about was covering their butts and the money nothing else.

I booked a stay at the Hampton INN in Edenton NC, I had to cancel the second night stay due to a death. I called the front desk at the hotel who told me she couldnt do anything as it was a third party booking so I would have to call Priceline. I called priceline who said they would have to contact the hotel to see if they would allow it, they contacted the same receptionist at the Hotel who said “No” to which Priceline said they were sorry but couldn’t do anything about this even with something so serious as an immediate family members death. What is the point of booking third party if they essentially can't do anything.

I own a B&B. Priceline is using my info & photos and fraudulently claiming to be able to book my place. They ask for credit card payment which is paid to Priceline. They can not book the dates they take payment for at this location because dates shown are already booked. I do Not have an agreement with Priceline to advertise my accommodations. It seems to me they are using my reputation as a fine B&B to lure people to book another accommodations - “bait and switch” tactic.

Bad as it is and it was always been! No refund. No help! Nothing after 64 different stay across country with them.. Never again with them! They do not deserve to be on the market! We are stupid to follow this corporate world!

My husband sustained a spinal injury a few days before we were to leave on a trip. The airline and lodge were willing to work with us on changing the date but we had to go through Priceline because that’s how it was booked. Priceline refused to move anything and were going to charge us $200 to cancel our flight per seat. He has medical paperwork proving his injury and he can’t walk so we either go or lose all of our money plus another $400! I will never use them again and am warning everyone to stay as far away as possible from Priceline. We have no control over last minute injuries and they don’t care. They are a money hungry company.

I'd rather give negative stars If! If customers are reading...DO NOT RESERVE through Priceline. After a half of a day driving and reserving 1 hour and 30 minutes before arrival, the reservation didn't come to hotel. Getting to hotel waited for 2 additional hours before I can get checked into my 2 rooms I reserved. A total of 3.5 hours wasting my time, before I can get into my room. The customer service also wanted to make it my fault for "booking on the same day" when I travel for work and I'm in a different city each day. I will not book through priceline again and I want my money back for the time they have wasted.

Customer service is useless. Waste of time and money. They will ask you to contact the car company despite they're the ones that took the money in first place and they are responsible to sort out any problems.

Booked a room through priceline.com and paid. Checked in, the hotels and needed my card in case of incidentals. When statement came noticed 2 charges for the hotel, 1 from Priceline and 1 from the hotel. The hotel charged me 43 dollars less for the same stay that priceline charged. Did get a refund from hotel error, called priceline for their rate guarantee. Was told they won't refund the difference because I got a "deal" from the hotel. I said didn't get a deal, only checked in. Lady stated they do have price guarantee but it doesn't apply here. If you have a price guarantee that your price is the cheapest and it's not, you should honor the cheapest price. So don't book with them, it's cheaper to just book through the hotel.

This company does not stand behind your purchase and does not guarantee services. The hotel I reserved did not have parking and that was not advertised. The parking garage I was told was 2.00 overnight. When we got there it was under construction, very sketchy and far from the hotel. We left about 15 minutes after evaluating the situation and the parking was 17.00. I can’t imagine what that would have cost overnight. When I called I was told that the hotel had valet at $42.00. At that point alone with my daughter was willing to pay. When we returned to the hotel we were told that there was no valet. At that point we were offered different parking that was still a distance away.

I made a reservation & got a message that the offer was no longer available & I needed to choose another one. I did. Hotel said we had 2. Priceline said it was our fault and wouldn't cancel. Hotel had to cancel it.

They advertised a hotel to be $101 a night. Claimed it used to be $175 and was being marked down to $101. When you go to pay your total after tax and fees is $125, when you check in to the hotel you get charged an additional $50.... That literally adds up to the price "it used to be." How is that fair. Nowhere does it say you get charged an extra $50.

Do NOT use Priceline. Pay the extra few dollars and book straight through the hotel, rental car, etc. If you book through Priceline, you have to pay in full upfront, and your ability to negotiate is taken away. I booked a trip, and my trip was cut short due to COID-19 related issues. I called Priceline in an attempt to not be charged for the remaining days, as I was returning home early. I was willing to pay for the days I used the service, but asked to be refunded for the unused days. They said they would, but I needed to provide several pieces of documentation; but oddly enough, they wanted the documents faxed. That was the first strange thing; who faxes anything anymore?

I tried to book a car $ 399 online. Round and round with "Chat" contact only to find the car deal may in fact not exist. The agent suggest a time lag between partners and Priceline. Never trust your budget or vacation to something you see on Priceline's site. The last message I left with Priceline Chat. "Ok, My review, information provided by Priceline is misleading. Actual car rates may not exists. Never trust your vacation to this company".

Persuaded me to reserve the "King" room at Painted Mountain Golf Resort in Mesa, AZ. Told me it was a 1 bedroom suite w/a kitchen.. It wasn't. The resort staff told me it happens all the time with Priceline and that they were "working on it". I had to pay $60 extra for each of the 7 nights to "upgrade" to the room I THOUGHT I reserved. Priceline blamed it on me, will not refund the money, and are complete jerks when it comes to customer service. The resort would not help me at all either. DO NOT book through Priceline and do NOT stay at the Painted Mountain Golf Resort in Mesa, AZ!

Our flight was changed and we were never contacted. Then our hotel had beautiful pictures, we booked trusting them before reading reviews! After reading reviews we immediately called to cancel within hours of booking and they refused! When we got there it was in a terrible part of the city, looked nothing like the pictures, was so filthy! We have plenty of pictures to back our complaint. We tried to cancel and move hotel and they refused even though their website states, free cancellations! We had to pay for a different hotel because it was so disgusting staying there. Anyone reading this, please read reviews on every one of the purchases you plan to make. We didn’t and we are so sorry.

Due to Covid my wife and I had to reschedule our trip. Priceline said because they gave me such a good price they could not refund my money. I did not want them to refund my money. Only reschedule my money. I have documentation that this was not something we could help with but due to the State of RI travel restrictions with testing. They still would not work with me. Beware using Priceline. It may cost you.

Priceline lacks integrity and is unethical. I booked air travel through Priceline for Iberia Airlines in a package. My trip was canceled due to Covid-19. Priceline and Iberia kept playing hot potato with me and would not refund me or give me credit! They refunded 2 friends of mine who were on the same exact trip. I made over 35 phone calls, sent many emails to Priceline! I finally filed a dispute in May. The dispute was lifted in June and they still won't refund me! I want my $1,060. that I paid for refunded. My trip #** & #**. Priceline is not customer friendly. Do not use Priceline!

I booked a round trip to Vegas 3 months in advance. While I was on my trip they changed my flight so I had a 21 hour layover at JFK. I tried calling Priceline and waited 2 hours for a call back and when they called back, they redirected my call to the flights department which was another 3 hour wait. Once they called me back, 5 minutes into the call I was disconnected (with no call back) and had to start the whole process again. In all, it took me 10 hours to talk to someone, and once I did, they were rude and would not help me and wanted me to pay for the difference to change my flight. This was not my doing and should not of been treated like this or been charged extra. I called JetBlue and explained the situation and within 20 minutes I had another flight with no extra cost. Thank you JetBlue!! I WILL NEVER BOOK WITH PRICELINE AGAIN!! There are many other companies I can book online trips with.

I feel so deceived. I called and they wouldn't refund me. Will never order from them again!!!