Priceline Reviews

I contacted Priceline to change my auto rental pickup time because I was running late. First I went through robot chat hell. Then I got a real person and had to answer all the same questions. After taking me through several questions and verifications I was told “no we can’t do that." Why all the run around! Plus, all I wanted to do was change the pick up time by a couple hours!!! I was told to use the app which is how I got here in the first place!! I finally found in 1point font on the app how to “modify” a reservation, but all it would allow me to do is rebook the entire thing!! And guess what? They have NO cars to rent! They didn’t even know what my request was!! OMG absolute inhuman HELL. DO NOT USE PRICELINE FOR ANYTHING.

I've been doing business with Priceline for a while. I've booked flights and hotels through them with minimal issues. This was first time I had to go through them to get a refund. On the weekend of my anniversary, the air conditioning went out in our room. It was literally 100 degrees with humidity in Savannah, GA. Of course we complained, and the manager offered us a 50% refund on one night. Cool. A few weeks later, I receive a call from the manager stating that the refund has to be initiated through Priceline. No problem. I used Priceline's text service, and all was going well...Until I had to go back to work. I was unable to respond to the message that the refund had been approved and that I needed to give my approval to cancel the reservation. I didn't respond in time and it was cancelled. So, I called...Why the hell did I do that?

I had made a flight arrangement through Price for July 1st. Then I called a Priceline agent to reschedule my flight a week later to July 8th. Was sent an itinerary with new flight. Got to the airport and there were no tickets available and was on the phone 4 hours and ended up not going on my flight as the agent said that it was their mistake and that I would be getting a full refund of $4000.00 (3400 for first tickets and 700 for rescheduling). Every time I call for my refund, I keep getting told that it has been escalated and under review. It's been 2 months and 9 phone calls and I still can't get my money back. It is very frustrating and I always thought Priceline was awesome until this experience. I would never do business with Priceline again as now I'm in a position where I have to pay off my credit card while they hold onto my money. Agents are also rude and don't let speak and are no help to the situation.

My boyfriend paid for a hotel stay at the W for my friends and I. We paid online with PRICELINE for a one day stay and went to the hotel to pay the deposit which is $500. Upon arrival to the hotel with my boyfriend we were told my boyfriend can’t pay for the room/deposit if he is not staying in the room. We informed them we have already been charged for the room online. They said they can’t take his down payment. None of us had a credit card so we had to cancel the room. PRICELINE did not give us a refund and kept our $400 for a one night stay. No refund was issued even when we tried speaking to the manager at PRICELINE. We were told by PRICELINE that whatever the manager at the hotel decides that by their policy they stand behind the manager's decision. NEVER using PRICELINE again. They are travel agent scammers stealing your money.

I recently purchased airline tickets as well as a car rental through Priceline. I had to cancel the car rental due to severe health issues. I had not realized that money had been taken out of my bank account without my authorization. I called the car rental company, Thrifty, and was told I needed to contact Priceline. I was treated more than poorly and was not given any options nor a refund. Priceline stole $330.26 from me and I am aghast. I am waiting for my bank to review this transaction. In the meantime, anyone reading this, please heed my advice and do not use this fraudulent company.

Booking through Priceline was a scam. I thought I booked on the hotel's website and turns out it was priceline. They make it look very similar to trick you into booking with them. Charged me 80$ more than hotel site and didn’t not see those extra charges until after you hit book. Then, to top it off - the room is non refundable. What a joke! Lost 80$ and would have lost 240$ if I couldn’t make it when booking on the hotel website was 180$ total and you can cancel. Don’t fall for these scams.

This was a Hilton, yes a Hilton Hotel:… There was mishap after mishap after mishap that not only made me never want to book this hotel again but ever use Priceline again. From cockroaches being in my hotel room, to the daily parking charge not being disclosed, to not having a shower curtain, then being offered a 15% future coupon as an apology/compensation… It was laughable. The WORST experience deserves a refund. You are a 3rd party company collecting money from the consumer regardless of an unacceptable experience… I will never use Priceline again. If you can offer 15%, you can offer 100%. Cockroaches are a different level of unsanitary disgust.

I was forced to sleep in my car because Priceline never sent my payment. Customer service was no help as they continuously made mistakes. I slept in my car and they won't refund my money. I thought they were a reputable company, they're not.

So I booked a flight for my brother in law. Paid for it myself. He couldn't make the trip. Couldn't credit back to my account. Kept me on the phone for giving me the run around. Make sure if you pay for someone they can go or you are out of luck. The airline informed me that Priceline did send in a request for my refund. Yet I'm out of luck and no money returned or credited for my usage again.

I book a flight with Priceline (United Airline) and knowing very well that my daughter passport could not transit in the EU twice they still book the flight and at the airport in a foreign country I was rejected and could flight because we could not have two transit in the EU that is Geneva and Brussel. When I call Priceline they told me that it was an error make by United airline and directed me to United airline and when I got to United they said I should contacted Priceline all this while I am at the airport in a foreign country. The error was from Priceline because they are the booking agent and were they on head our passport information from the time of booking. After spending two unplanned days in the country I finally pay a different flight costing both of us $4800.00 until Priceline does not want to refund my money nor the insurance that I paid. Priceline is the worst booking agent. Try it at your own risks.

I book "fully refundable" fares with United Packages (i.e. Priceline) for a vacation package. A week prior to the trip, the weather in the destination city was bad, which prompted me to cancel my travel plans. To my surprise, my "fully refundable" fares required an exorbitant $250 cancellation fee (more than 50% of the price of the tickets). If I booked directly on the airline website, I would've had much more favourable fare rules. Never book with United Packages. The potential savings are not worth it.

09/03/2022. Booked a Super 8 in Rockford IL through Priceline. The hotel looked sketchy upon arrival but it was a long drive and we were exhausted. The room was said to be non-smoking but reeked of cigarettes so bad my daughter became ill on the few minutes we were in the room. There were cigarette burns on the bedspreads, carpet and all over the tub and bathroom floor. There were no towels or wash rags to be found and the chamber maid said they were all in the wash (this was at 5pm). The bathroom door had been kicked in and wouldn’t latch shut let alone lock and the wooden door trim was coming off the inside.

The cancellation policy makes no sense. It doesn't align with the hotel's cancellation policy. I made a reservation at Best Western who is able to cancel it 24 hours prior, but Priceline refuses to do so. If I had known that priceline operates this way, I would've never used it. What's the point? I will never use priceline again. I gave them 2 stars because I figure if I used 1 star, people would think that I'm a bot. But I'm not, I'm a very upset human customer.

I started a live chat with Jocelyn at 9:47 a.m., then it went to Mark and then Will. All three of them asked me for my name, email, phone number and trip number several times. I was furious by the time I got 2 out of 3 documents, which took 2 hours. Just now ended at 12:06 p.m. I don’t know if they are robot or real people, either or, they are very incompetent. What a NIGHTMARE!!!

I reserved a car at Ace car rental at DFW Airport through Priceline. They said that the complete auto policy provided them directly from my carrier was not good enough! I could not rent the car. Left at airport with no car. They would not cancel since I went through Priceline. Priceline still charges me $52.

Worst ever possible experience with Priceline, I don't know why federal government allows this company to run in the US which cheats customers at all the moments. Let me cut-short on my explanation, I booked Courtyard Mariott from Priceline, and it was mentioned clearly in the detail this way "- Free Breakfast" in the list of offerings, but in the morning, I came down for breakfast, and the person in reception mentioned that my reservation doesn't include free breakfast. I called the Priceline customer service, they said it's not included in my itinerary and contract.

It is/was the most worst experience that I have ever gone through. I will not be booking anything with Priceline going forward. I wish I wouldn't have booked with them this time but I've learned a good hard lesson.

I booked a hotel in Carmel, Indiana through Priceline for a stay commencing on 8/25/22. On the day of my check in I developed symptoms and tested positive for COVID. I immediately notified Priceline Customer Service and the hotel that I am unable and unsafe to travel. Priceline refused to honor my request for a refund dodging the responsibility to the hotel. When I contacted the hotel they did the same sending me back to Priceline. I have used Priceline for a while and earned what they call "GOLD VIP" status. Needless to say their customer service is completely inept, lacks common courtesy and compassion. I urge everyone not to use Priceline ever as I intend to do.

I found a lower rate on a different website and wanted to get a price match within the 24 hours. I called Priceline the same day booked and was on hold 40 minutes with no outcome. I then moved to text service to communicate with four different customer service agents. All of them said they would help me and never came back after a while. The following day, I escalated the case and asked for a supervisor. The deal was still lower on another site, I took a screenshots. All of the agents give the same robotic cookie-cutter response. I can’t find it on the other website despite Agoda.com being a partner of the company. After spending at least four hours to try to get them to honor their own guarantee, I was able to reach a supervisor just after the 24 hours that passed. I knew this was coming, the supervisor said the 24 hours have been over and therefore the guarantee not eligible.

I had canceled my flight to Las Vegas July 29 for my brother‘s bachelor party and allowed my brother to continue the flight without me and return. I was given a credit for my departure but not return flight. I was trying to fly back from El Salvador to Houston on September 20 for the price of $256.70. The total amount credited was 183.60. The obvious difference is 73.10. They charged me 101.35. I plead with Mickey, the supervisor, after I spoke with an agent to allow me to speak to a supervisor to comp that amount as I had already lost over $200 on the return flight that I was unable to get refunded from that flight. He said that I had reached the highest point of supervisor level and that there was nothing he could do. This is ridiculous. I don't want any for free but to be fair as it should be. Unprofessional customer service at its best. He would not disclose his last name due to safety is what he told me but he is from the Philippines, Manila! Good people trained poorly.

I went to check into my hotel that was booked through Priceline and was told me credit card was declined. I wasn’t allowed to use my reservation booked through Priceline. I had to drive home and found out that I was still charged on my card for the hotel stay. The charge went through, but yet I was denied my stay. I contacted Priceline and they passed the buck to their sister company Booking.com who said I tried to check in an hour early so I was denied my hotel stay. This all is fraudulent.

My fiance and I were driving back to California from Tennessee, and when I got tired I wanted to book a hotel in Arizona. I searched hotels and click on one in Scottsdale Arizona, so I booked it but when I arrived it was booked for Moreno Valley California. I tried to call the hotel and they didn't answer multiple calls, so I called Priceline and told them that there was a mistake in the booking and that the hotel wasn't answering. So they tried to call and had no luck either. So they told me they would get back to me with an answer.

Stopped around to rent a small car for day, proceed to contact area source, received quote, include extra full cover insurance ($11.00 day) bumper to bumper. Then decided to go online selecting Priceline same car same place, saving $10.00 big MISTAKE. Proceed to book it, where it asks if you want extra insurance coverage (no price indicated) another big mistake ASSUMING cost was the same as the rental company previous quote, I selected yes. Only upon the transaction was completed and paid for, that I noticed the insurance cost $39.00 while car rental was $36.00. Immediately proceed to contact Priceline to cancel this absolutely unjustified charge.

Booked through Priceline. Checked into Roadside Choice Inn. Lobby clean people lingering about room, no ac, dead bugs, hairs, stained linen, live roaches, foul odor in room, halls to rooms dark, hot, smelled. Run.

Had flight cancelled. Had to cancel hotel reservation and I was charged 250.00 penalty that Priceline claimed was the Hotel charge. Hotel did not charge the penalty and Priceline kept the money. They are profiting from customers' cancelled flights.

They advertised in C$ but your final bill will be in U$, so you will be paying more than what they advertised even though it's very clear in their advertisement the currency price. This is deceptive. Never again.

Booked thru Priceline with horrid experience. Sent to a hotel under total remodel and NO WIFI. Trash on the sidewalks and what's even worse is I could have saved $50 by booking direct on their website. They had only 1 elevator and was 3 feet square and could hold only 1 passenger. Don't waste your time.

Priceline is the most disreputable company I have ever encountered! I have a credit from a trip that was canceled but they will not let me use it online and the price that they are quoting me for the exact same ticket, which I have to purchase over the phone in order to use the credit, is more than double what the online price is. Essentially they are telling me to just throw away the credit that I have and book online. Never again!

Booked a cruise on Royal Caribbean Cruise line through Priceline for an Alaska Cruise. I specifically asked about the need for Passports, and she assured me we wouldn't need them because the cruise left from and returned to Seattle. We booked it and got the itinerary and that is when the problems started.... it ended in Vancouver Canada.

Hotel refused to accommodate my disabled Fiance. We requested a refund. Priceline called and requested. Denied. We asked for room key since they wouldn’t refund. Denied service. Priceline called and hotel lied. Priceline did not care and said they could not get a refund despite being refused check in. Absolutely absurd and when I say Priceline did not care one bit I mean they did not care at all. Will NEVER book through Priceline again.

Priceline is not willing to help or work with existing clients. They will not let you cancel or change your reservation let alone refund your money. Our trip had to be moved up due to family and we were unable to move our reservation therefore lost our rental and our money. Book with someone else! Don't lose your money.

So I am a host on Booking.com, and have my listings online, at a very good rate. But Priceline steals my listing from that website and puts online for lower than what I have listed. When customers come to my property they show me that they booked the room for $100 total or less, where my room is $150 plus tax in Canada. If Priceline wishes to steal my property and advertise then put the right price.

Beware of this company - they are spammers and don't refund. I had my booking for Four Seasons Hotel Sydney on Wednesday, June 29, 2022 - Friday, July 01, 2022. Booking was make on 23rd June and I cancelled it 2 days later. -NO REFUND even after 3 months of chasing up. They keep saying it's been refunded. Priceline deducted and charged full amount on my account. It's been 3 months now and they still haven't refunded the amount of $655. They have no contact number/email and they don't respond at all. Still an open issue and they don't care despite my reaching out through Facebook.

** forget about Priceline scam 100% especially on car rental. I wouldn't and never will do any business with them and don't recommend to anybody to do any business with priceline. No money back 100% if you get something with them and pay for it forget it. That's a free money you give them. We need some petition on this and need to take them accountable for fraud. Please help if you can.

They are the worst company ever. We missed our flight because of a accident. And they would not rebook us even though we were on the line with their company over 8 hours trying to get any help. They are a unhelpful, greedy company and they have zero concern for the customer. We paid extra money to get on the flight the next day and they told us that we have tickets but we have to wait on airline approval. We waited till the last second of this second flight, and never received a call from them once. If you are booking any flights with Priceline don’t do it. Save the extra money and go through the airline. Absolutely the worst experience of our life. They dragged us through the mud.

I rented a FOX rental through Priceline and paid $320.25 in full when booking. FOX provided a substandard car which is what they had available. After returning the car, FOX provided the contract and invoice showing the actual cost of the rental to be $269.64. I took this to Priceline and they said that it was FOX's mistake to show me the price Priceline had negotiated with them and refused to listen to the fact that the car I got was not the one I booked, and refused to refund the overcharged amount.

My husband booked what he thought was a park, stay, and fly reservation through a third party agency on the phone that apparently used Priceline. We were required to pay the full cost of the reservation at the time of the booking under the impression that the hotel stay and the extended parking fees were covered. When we arrived at the hotel, we were told the hotel no longer offered extended parking for guests except for a $25 charge per day.

Once you reserve, you’re on your own. You can’t even review your trip, or the hotel you stayed at unless they select you to send a link to. There is no customer service, just chatbots, or agents trained only to make reservations.

HORRIBLE COMPANY… DO NOT USE THEM TO RENT A CAR EVER… I booked a reservation through Priceline and paid for my booking on the site. My pickup time was for 9:30am on 8/19/2022. My husband and I were supposed to be traveling to Louisiana for a family member's funeral. We got to Sixt rental and was told we should’ve never pre-booked/paid because they require you to use a credit card. However on Priceline it does not have that in fine print stating that is a requirement it gives you the option to pay in debit/credit, Apple Pay, PayPal, etc.

After booking a package through Priceline we find out that the hotel is a dive and I mean a dive. My boyfriend is a disabled veteran 100% and we find out that the place has a bad stench and bugs, try to cancel reservations through Priceline and they will not cancel and refund our money. I will never ever use Priceline again to book anything. I can't believe they even have this hotel as an option on PKG. deals. Went on other hotel apps and most do even list this particular hotel.

They're good for booking but once you need a refund or credit they owe you, they don’t want to talk anymore. They keep hanging up on you and the prices for vip is actually the same prices for everybody. It is a scam if you ask me. Been using this for about 3 years now and the prices is the same. I’m going to get a lawyer. They are a scam like I said, good for booking but no good customer service. No one speaks good English and they act like they don’t understand you.

So, I bought a ticket to Missoula MT. My buddy had to change job sites fast. I had purchased travel insurance. Mind you I purchased the travel insurance, Never received a policy. Not one email confirming my flight from Priceline or from Allianz the insurance provider. I called to cancel the flight. No can do. This was a super scam. $31.00 for the insurance plus tickets. I tried to cancel two weeks in advance mind you. Never will I ever use either of the companies again.

Today I went on Priceline to re-book the room I booked through them from the night before. I didn't want to change hotels because I was comfortable in bed. I'm in the process of booking and it decline three times. The fourth time I hit pay it went through and my confirmation came through and it was a completely different hotel. I immediately called priceline only for them to show no concern. I asked if I could speak to higher management, which never happened. I was forced to take another hotel that they tried to tell me it was 3 stars, but I don't think it was 1 stars.

I rented a car for Scotland on Priceline and they made it with Rentalcar.com. I paid for the car in full 10 Months ahead of time. One week before we were ready to depart for Scotland, I was told by Rentalcars.com that my car was not available. If that is not bad enough, I have not received a refund, over two Months after this. I have contacted Rentalcars and Priceline well over a dozen times and they keep asking for the same information that I have provided at least a dozen times. This amounts to outright fraud! If you want to pay for a car that you never receive and like to receive the worst customer service in the Industry, then rent with Priceline/Rentalcars.com.

Not cool to allow your customers (Priceline) to scheme!!! Almost 2 weeks of me dealing with this nightmare... Stay away from booking anything with Priceline or Booking.com. I'm still shocked and VERY disappointed with how Priceline/Booking.com gave me the runaround about a refund. I booked a room through Priceline at RIO Las Vegas, and the room was a make-believe room falsely advertised on the RIO All-Suites Hotel & Casino in Las Vegas website. This hotel is promoted by Priceline and Booking.com.

I accidentally reserved a hotel room for the incorrect date. I contacted Priceline immediately who stated that a refund would be made within 14 days. No refund 14 days later. Contacted Priceline two more times and was promised a refund that I never received.

Had a coupon THEY SENT and applied at checkout - I go look at the charge on the card & it didn’t apply like it did at checkout - Called to have it corrected & manager tried to pacify me with 20% off next trip that expires in two months - So they think I’m made of money I suppose and just travel every other month of the year .. In addition to that their prices are all over the place and the cancellation policy is subpar at best - Def stick to orbitz. Best experience thus far with a booking app - Worst first experience (AND ABSOLUTE LAST) with Priceline - they should call it PRICEYline the way they rob you blind.

I usually pay my flights by myself. This time, I contacted Priceline because I was so busy. We agreed on economy class and all the flights were set. First, I suspected scam when they asked me to pay through Zelle. After paying, they called me to say one of the flights doesn’t have an economy seat, so if I don’t send another $800 to reserve a business seat, then I’m losing all my money. I asked for refund and they told me it’s not possible. When I called the next day, they hung the phone on me and blocked my line. This company is a scam. Be warned. Save your money.

Wow. I booked a dog friendly hotel and priceline didn't share my requirements with the hotel. Due to this I was leveled with all sorts of penalties from the hotel when I arrived. I reached out to Priceline expecting some sort of 'whoops' instead they went to the mattresses. Told me it was all on me and that down in the small print it was up to me to have made arrangements to ensure I had a pet friendly room. The sentence that floored me was 'we said it was a pet friendly hotel, we never said there was a pet friendly room there'. Add to this, they actively crawl your data (I booked a separate flight direct with an airline and then I kept getting messages from priceline as to why I'd booked outside their system). Just. Gross.

Priceline robbed me with fine print. Beware. I will never use priceline again. The terms and conditions of priceline are hidden. I cancelled and tried to rebook flights unsuccessfully and lost over $5,000. Terms and conditions state that I will receive travel credits, however credits are not applied to my account to be used as $ to $. They have to be used on the same exact people and can only be used on one way flights since I was partially credited the other way flights in cash. Now I can only book one way flights with my credits and only can use 1/5th of my credits due to the fact the other flight I paid for were for other people. In short, I was robbed by priceline.

I booked by flights, hotel & car rental through Priceline. My flight got cancelled so I was stuck in Arizona. I called them that same. They explained the situation. They told me they would refund me then I get an email stating they cannot issue me a refund. Horrible experience, horrible customer service, horrible everything!! Do not book.

I have booked with Priceline many times. Something has happened in the last few years. Once you book with Priceline, hotels treat you like a second class citizen. I recently booked a hotel and was placed in a smoking room. I tried to work with the hotel who would not change it to a nonsmoking without charging another $40. The manager kept blaming Priceline saying they notify Priceline that they will be using their worst rooms for Priceline guests. Priceline would do nothing about the problem. Everyone we dealt with were rude and unworkable. Do not book through this company.

If you are going to book through Priceline, please be advised that even if your flights are delayed for any reason, you will still be charged for the first night of your hotel reservation. With the increase of flight delays due to staffing shortages, etc., I highly recommend NOT purchasing Priceline packages in the future. You will not get your money back, even if you cannot check in before the hotel lobby closes for the night. Luckily, my car rental cancelled without any issues, so I do recommend going through Dollar Car Rental.

Priceline recommended Ace Car Rental, so that is what we used. Upon arriving at the airport, LAX, we were told a shuttle comes every 15 minutes; there was no shuttle for Ace for almost an hour. When one came it dropped us off at a location near most car rental locations. Unfortunately, Ace did not pick us up & when calls were placed to the agency nobody answered the phone, there was only a recording. After multiple calls it was noted that the agency was closed. We were unable to get our rental & had to walk to another agency, Budget, & rent a car. That car cost us $358.75 vs $143.49 that Ace was to charge. Ace was very slow to respond to Priceline about our complaint & refund of $143.49 came weeks later.

I was getting air tickets from Priceline and on their website it says carry-on is included. When I check the airline they told me I need to pay for the carry-on. I called back to Priceline and explain them that carry-on is included. They told me carry-on mean is just a wallet and purse. I know no airline charges for wallet or purse. It says literally carry-on. So I told them it is cheating. I check a lot of other agents' website that says carry-on is not included. That mean we need to pay for wallet and purse? It doesn't make sense. It is a catch.

I needed to cancel one night only of my trip due to a family emergency. They said if I am not there the first night they will cancel my hotel and keep ALL MY MONEY. No refunds. They steal your money. Would not even try to work with me. DO NOT USE PRICELINE!!!!

I searched 2 beds on the app and selected and booked a 2 bedroom but my email started a 1 bedroom so I had to contact them to ask for it to be fixed, they stated they have to contact the hotel to see if it could accommodate my request, then they told me I have to call the hotel myself tomorrow to ensure accommodations. It always seems to be one issue or another with them.

Priceline won't refund my money. Hotel has standing water, rat turds, filthy inside and out. Junkies everywhere staying here. No heat and priceline won't refund my money. I paid 469.00 and a 100 deposit. Please don't use Priceline. No telling where they will put you and don't care how filthy it is. Won't refund your money or let you move to another hotel. I'll never use priceline again.

I booked a hotel and was saying free breakfast. No further details was given. When I went to the hotel I was surprised that the breakfast only for adults. This was not mentioned in the on the Priceline website neither on the confirmation I received by email. I messaged agent and they were very rude and not respectful, saying that the hotel has to decide. So basically they scammed the customer. Please pay attention. Personally will not use Priceline anymore neither my family and friends.

Priceline refused to cancel my rental car and reimburse my $380.00. Do not use Priceline to purchase rental car because they scam you by using Fox Rental Car Agency. I will not use Priceline for my future travel.

I called to ask a question about the location of my hotel, and then received an email that my reservation was canceled??? My fiance and I spent the last of our money on this reservation. Luckily, 5 to 10 business days is our refund, but OH NO, OUR RESERVATION IS TOMORROW! Thank you, Priceline for allowing us to sleep on the street tonight. I never canceled my reservation, so someone must think it's hilarious, but I do not. Can you guys at least provide a pillow?

I booked the hotel reservation with Priceline and by mistake it took wrong date and I was trying to explain priceline and they took full amount. The person who spoke was really rude. I will not recommend booking through priceline.

I reserved a ticket with American Airlines through this company and paid for specific seats. When I checked into American Airlines I found out that they booked my ticket with a misspelled name and did not reserve me the seats I paid for. Customer service can't do anything and their phone audio cuts in and out.

I’ve frequently used Priceline and the most recent experience and how things were NOT handled properly, will prevent me from ever trusting Priceline again. My business is with Priceline, not with the disgusting hotel. We were unable to stay in the dirty, buggy, old, room. Reading reviews after would have alerted us to never stay there. Priceline said they will not reimburse, that we would have to have the hotel reimburse us. We called the board of health and will continue to contact Priceline. We have pictures, but no one from Priceline returns calls after they keep telling us someone will be in touch. Don’t trust the rating and the shame is that knowing what we have shared with them, they haven’t taken down this three star hotel as an option for their customers. I feel bad for a young family who may not have the luxury of changing hotels as we had to. It isn’t worth saving the extra money if we know there will be no satisfaction.

While shopping hotels on Priceline I decided to book one of their "Express Deals" where you purchase but don't know the name of the hotel. They advertised the hotel as a 3.5 star hotel, so I booked it. The hotel turned out to be SureStay Hotel by Best Western SeaTac North. When getting dropped off by the airport shuttle I'm thinking this does not look like a 3.5 star hotel but going on the assumption that a company like Priceline would not use deceptive practices, I checked in thinking maybe the rooms are nicer than what the Hotel looked like from the outside.

Priceline was "UNABLE TO HELP". I paid for an upgrade and got a downgrade. They stated I had to work out an agreement with the hotel. The hotel said they don't deal with the 3rd party. Customer service was horrible. I will not use Priceline again.

I booked 25 trips in a year and was promised this vip platinum status for my loyalty, but look…. ain’t no status! My prices didn’t go down and I didn’t receive any special anything! Only thing special I received was points on my credit card for using my credit card! Guess they never expected anyone to book past 25 trips!

Customer services at Priceline did not take my information correctly and ended up missing my room and lost all fees I paid. I am counting on the managers to resolve the issue. Booked Travelodge in Vancouver Airport. was horrible experience. No customer services and look like a scam. Took my fees for two night but never provided me with a room.

My daughter and I had 2 family members die within hours of each other last week. We booked at the last minute 2 seats from Myrtle Beach SC to Asheville NC. To drive it is 5 hours. We weren't in any shape to drive. I just want to warn people in our situation to book directly the airline instead of booking sites. We used Priceline and for 2 economy seats round trip we were charged 2,361.31. Plus 60.00 for 1 checked bag. Had we not been so upset we would have asked for bereavement rates. I am kicking myself for this error! This is money that could have been used to help with death related expenses. Just be mindful that you are going to be overcharged using Priceline. 150.00 times 2 to make sure we were seated together. Never again.

We rented a car through Priceline for 8/6/22 - 8/9/22. We paid in full on Priceline and picked the car up at Hertz Buffalo/Niagara airport on 8/6. On 8/8 it started raining so we were going to drive to a few destinations. When we got in the car we found the windshield wiper on the driver's side was broken. We contacted Hertz and was told to DRIVE to a parts store and buy the part and fix it ourselves. There was no way to drive anywhere because it was raining. The wiper was broken, so we weren't able to use the car that day.

I had a problem with a reservation. Not only did they not help me resolve it and "worsen" the situation, but they also made me dizzy for days, sending me from one agent to the other, and leaving me in the middle of the conversation each time. Shameful service.

I booked for a three bedroom suite with kitchen at the Grand Hotel des Bains Kempinski, St. Moritz, Switzerland using the Priceline website and made advance payment. They sent the Hotel a confirmation for a one bedroom suite with no Kitchen. Priceline as well as the Hotel were of no help as they both kept on blaming each other without solving my issue. This was a clear case of Bait and Switch.

I had hotel reservations however it was booked the wrong day. The date was the same day I booked it and I needed it for the next day. After calling 3 times to get the right date Junetta ** helped me.

This is one of the worst services I have encountered, the hotel booked for us was a bedbug infested hotel which was very dirty and disgusting, hotel name (Sleep Inn). 2255 173rd Street, Lansing, Illinois 60438. I tried getting Priceline to change the hotel or refund our payment but they said they couldn’t do anything without talking to the hotel and that they will get back to me the following Monday to refund the money but after speaking to them they refused to take accountability and refund any payment. Avoid being ripped of and making a loss because they have bad representatives and are unwilling to refund your money for services not rendered. This is a terrible place to book and I do not recommend!!!!

After purchasing a ticket for a flight we received our email stating that it was processing, nearly 24 hours later it was still processing. When we called to inquire about it we were told "just wait quietly. It can take up to 72 hours", when explaining that there was a time zone different that they were not accounting for as the flight would leave before that deadline, they hung up on us. We then received an email from the agent Ben who which included the option to provide him with a monetary Tip (Priceline are you not paying your employees? Why are they begging for tips?).

I went online to book a hotel room as an express deal that said it was 111.00 dollars per night. As I was completing the transaction it told me that rate was no longer available. So, I selected the next lowest rate which was 152.00 for a room with a king size bed. After completing my reservation, I searched again and the earlier lower rate was still there. I called customer service immediately and after waiting on hold over an hour was told there is nothing they can do and I have the lowest rate. Apparently the lowest rate was for any available room they have.

I booked several hotels on via Priceline website. One of my bookings was absolutely horrendous (uninhabitable)- it shouldn’t even be offered as an option on their website. They need to have someone in “quality control” to make sure the hotels they offer are at least somewhat decent. Too many unacceptable issue with the hotel to list but the pics in the Priceline website didn’t match what I saw when I pulled up to the hotel. Lots of false Advertising- between Priceline, hotel or both.

Booked a flight from Istanbul to Frankfurt but realized afterwards that it was a month too late (I needed Aug 14 but ended up accidentally booking Sept 14 - partially that the site defaulted me into Sept). The site indicated that there is free cancellation if done within 24 hours from booking, so I immediately proceeded to cancel this reservation online. However the cancellation request was refused due to an error and was informed to contact customer service. When I did I was told that the flight had been cancelled so I proceeded to book for the correct date (Aug 14). But then I receive a vague email stating my credit card denied the charge, but when I went to my credit card it showed the charge accepted and pending. When I go to their website the trip did not even show anywhere so I was forced to go to a competitor to book the flight and hope I don't end up getting double-charged. As a result of this absolute mess, I am completely done with Priceline.

I booked an express deal and ended up at the wrong location. I simply wanted to move the reservation to a room about an hour away even if it was still hotel brand, they absolutely refused because it’s an “express deal” over and over even after I offered to pay the difference since the savings wasn’t worth the extra gas, they told me to call the room which doesn’t make sense since I booked through them and they picked it, I called the room & sure enough was told they don’t know why I’m calling since I booked through a 3rd party. Received a call from Priceline just to rub in my face no help. Totally ridiculous, the trip is 2 weeks out. Major disappointment. Will not be using them again. Got the coupon because I’m a “loyalty customer” which truly means nothing at the end of the day.

Do not use this service. Worst service. Terrible APP. Useless customer service personnel. I have being trying to cancel a reservation for over a Week and over 5 attempts and every time agents keep Telling me to wait a minutes and then closing the conversations. Again: useless customer service.

The Priceline website clearly stated that my reservation could be cancelled up until 4:00pm the day of. When I tried to cancel they said the hotel would not refund the money. I pointed out that this seemed like a priceline issue; agent was not helpful and was rude!

I booked a round trip airfare to Cairo Egypt last year. Because of all the red tape, I wasn't able to go. I could not get a rapid covid test WITH a QR code attached anywhere in Salt Lake. I was forced to cancel my trip 6 hours before departure. I was denied a refund and told I'd get a credit. Nine months later I attempted to use the credit to rebook a trip to Cairo Egypt only to be told I only had a credit of 1000.00. After questioning the credit, the Priceline representative insisted I only paid 1000.00 for a round trip ticket to Cairo. I was ripped off by Priceline who I've used before for hotel bookings also, but will never use again.

Terrible website and customer support. Do not give this company your money. I was on hold for more than a hour and in chat they left without resolving my issue. I will never use this awful website again.

My 70 year old mother called Priceline while driving across country to book a room in Kansas City, MO. She very patiently explained that we needed a room with two beds and was pet friendly for 2 dogs. She was charged for the room ($148+ pet fees) and off we went. The hotel refused our reservation because they only allow 1 dog per room, and Priceline refused to refund the money because it is it was a “non-refundable reservation”. That they made on our behalf. We ended up having to drive another 180 miles and pay for a second room before the day was done. My advice.. don’t trust 3rd parties, call the hotel directly and make your own reservations.

I Booked a Hotel at Quality Inn Milan Sandusky through Priceline. Woke up to find bites on my daughter. Looked through bed and found bedbugs. Brought a dead one to front desk and they acted like it was normal. Hotel did nothing and Priceline refused to offer anything

After reading the rave reviews on Priceline, I booked a room through them for the Showboat in Atlantic City. My ck in time was 4pm, I arrived at 4:15. The room am told would take an additional 20 minutes to an half hr to be ready. Then they gave me a room facing lower rooftop with dead birds lying all over it. I tried to contact Priceline and was on hold for almost an hour and their sister hit on and stated there was nothing could but call Priceline. I explained to him that was the number I dialed, he told me to try again. I will never use Priceline again, what a useless company.

Absolutely the worst experience with Priceline. Never again booking on Priceline. I would never use Priceline to book another flight. Spoke Alicia at escalation department, not helpful at all. Waste of time talking to them.

Watch out if you're booking with Priceline Canada. Their default setting is in USD. I got a nasty surprise when I checked my credit card statement a few weeks after booking and my order was 150$ more than I thought it would be. Customer service was useless.

The hotel room I was put in was very dirty and unsanitary. When I reported it to the front desk, they tried to give me a partial refund, but was unable to because I booked through Priceline. They gave me detailed information how to receive my funds back which I did. Priceline REFUSED to return any of my funds. I will NEVER book through them again, nor would I’d advise anyone else to, because your hands are tired if you have problems with the hotel AND they will refuse to honor the hotel's request. STAY AWAY FROM BOOKING through Priceline, they should be shut down!!

I booked a reservation through Priceline for a one way ticket to Denver. After I booked it I saw Priceline charged me $250 twice for two different reservations. Same flight. Same person. Something that is not even allowed by FAA. I called immediately only to be told they would cancel it and release my money within 24 hours then it’s up to American Airlines and my bank to put back on my account. Could be 3-5 business days. I explained my travel situation and that I should not be punished because Priceline took my money without my permission. Please put my money back on as fast as you took it. No help. No number for corporate. I was given no compensation other than being told, "I’m sorry you had to go through this and I understand how frustrating this is." The fact is the whole customer service experience is frustrating and a waste of time.

I signed up to be a VIP member, received a 10% discount code and was given the price guarantee. I booked my car, have checked back a few times and found the EXACT car, dates and times for much cheaper. They will not honor their price guarantee and just keep telling me it is not available for cheaper when I can clearly see it with my own eyes online and on the app. They just keep repeating the same sentence like they are trained to lie directly to you. The price guarantee states an Express deal receives 200% of the difference. I'm not even asking for that! I just want the better price, which at this point is close to a $50 difference for 3 days. I will never use them after this again. FALSE ADVERTISING!!

We hired a car via Priceline. We needed help to change the driver. Priceline pointed towards Sixt (at where the car was booked) and Sixt pointed towards Priceline. Priceline provided no help. When we then asked if the car could be canceled, Priceline did still just point towards Sixt (and then Sixt at Priceline). We did end up not getting the car that we booked, but Priceline does not even offer a way to contact them as their phone will point toward Sixt and the chat as well. We have not been refunded and do not even see how to claim a refund to Priceline and we did not get the rental car that we booked. You only get a contact to a chatbot and it is impossible to get any help. A total scam and fully recommend avoiding Priceline.

After I cancelled my flight in less than 24 hrs I never received my refund and it’s been over 3 months. All they keep making is false promises and telling me to wait because the refund is being processed. They have very mediocre system for a big company. Never using Priceline again. If you want to give away your money for free this is a perfect company to start.

I made a reservation for a hotel in New York and in less than five minutes of making the reservation, I realized that I made a mistake and booked the hotel of the same name but on the wrong street. I admit that this was my mistake but what I do not understand is what happened less than five minutes after booking the room. I was told that there was nothing that could be done. They allegedly tried calling the hotel but couldn’t get a response. I do not understand how there is not any grace period for simple errors. Very frustrating. While I admit I made a mistake, the inflexibility is mind-blowing.

First of all I would like to start off same mess I’ve been with Priceline for a very long time. I booked a lot of rooms and trips and never had a problem until currently. My birth is this year. I decided to go to South Padre. I selected the express deal which gave me the option for two hotels which was the La Quinta and Holiday Inn express. Your system generated another booking for some place called the Blue Bay Inn. When I tell you it was horrific this place is unlivable. It should be tore down. The elevator smelt like urine. Someone had Peed on the bed and they didn’t even change the sheets. It was beer bottles all over. It was infested with roaches. It looked like something you would see in a very bad area.

I filed a complaint with the BBB on this. I was charged $247 per person just to re-book a flight 1 day earlier because the US MILITARY changing our sons boot camp graduation date. This is not supportive of US MILITARY families and an unethical business practice. We contacted American Airlines who said we should have called them and they would have gladly "without any fees" changed our flight. PRICELINE needs to do right by people. This was dirty, unfair, and on the verge of illegal.

I booked and paid for my trip through Priceline on 2/13/22. I received my confirmation for my booking on 2/13/22 from Priceline. The night before we flew out for our trip (7/23/22) I received an email from priceline/Booking.com that said I needed to contact the hotel regarding my reservations because my reservation is not confirmed. I contacted the hotel and the hotel told me that my reservations were made with the hotel but no funds were sent to the hotel for my reservations. Being that this was the night before we flew out, I had to pay for my hotel stay to secure our stay. So I have now paid for the hotel room twice. I had no problems at all with our plane tickets.

Updated on 07/29/2022: UPDATE - The supervisor called after but he was of no help. He wanted me to call and deal directly with the 3rd party services (Car rental and Insurance). I shall never use Priceline for future services and will avoid renting from the car rental "Routes International".

The worse 3rd party company I have ever dealt with! No help unless you want to spend extra money with them! Wouldn’t even fix a minor error in my reservation which needed up costing me $1000. DO NOT DO NOT DO NOT DO NOT USE PRICELINE!!!

I booked a hotel & flight package with Priceline but the hotel was not as pictured on the website. The hotel was rundown, dirty and smelled of weed. There were cigarette buds everywhere, graffiti on the walls and as though the hotel hadn’t been cleaned since it was built. It was the epitome of squalor. I have no idea how ‘The Link Hotel’ couldn’t even be considered a hotel. It looked like it was apart of Gotham or where murders happens. I explained to the hotel front desk clerk that I would like a refund and she said that I would have to contact Priceline.

I bought a vacation package and they canceled my flight a few days before we were suppose to fly out. Only refunded me $250 dollars for 2 people to fly to Las Vegas, but shocker I can go online through them and purchase the same flight tickets for us now for $489 for each person for the exact same flight. I don't have an extra almost $800 dollars. This company just ruined my 27 years wedding anniversary. I just had to purchase 2 new airplane tickets for over $1000. Don't use Priceline to book anything. They don't care. Have spent almost 2 hours on the phone trying to fix this and they don't care!!

If you have ANY issue with your hotel, your hotel won’t do anything about it and will refer to Priceline. And Priceline won’t do anything for you because they already have your money. My hotel (expensive hotel- Radisson) was rude, had no plumbing in my room, it was dirty, and the pool was unable to be used due to an incident. I wanted to cancel and just leave and drive overnight and I couldn’t cancel and they “had no other rooms”. I called the hotel after Priceline insisted they couldn’t reach them and then Priceline said “nothing was approved by the hotel”. So nothing was done. It was a waste of time and money. I’d rather of paid the additional $5 and booked directly through the hotel and then I could have at least been refunded and leave. Horrible experience.

I rented a car at Hertz Rochester International Airport through Priceline.com. I paid that rent in full with a credit card. One of the persons in our travel party got sick and we were not able to be there the first day of the rental period, July 8. The rental period was from the 8 to the 18 of July. Before the first day of the renting period I called Hertz at Rochester and the attendant told me they will provide me a car when I get there at the middle of the renting period (July 13). However, no car was available for us from Hertz when we arrived at Rochester. I contacted Priceline but they did nothing to solve our problem or reimburse what we paid even when we did no change to our schedule but arriving days later. Therefore we were forced to rent another car.

We booked a hotel room through Priceline and paid in advance. We flew into Charleston and got to the hotel with our luggage at 11 pm. They were fully booked. They said Priceline booked our room after the hotel alerted them that there were no more rooms available. We called Priceline in a panic. Back and forth for a hour. It's now 12 midnight. They said they could not help us except for giving us a refund. We said we had nowhere to sleep in a foreign place and could they please help us. They said they could do nothing except for give us a refund.

DO NOT apply for their credit card when you book!!! The information is deceiving. I spent three days trying to resolve an issue over the card: I asked on the same day for them to cancel the card immediately - they didn't. I asked on the second day again - they didn't (They violated my 3 days right to cancel!) Also, do not book with them!! I accidentally under-booked my schedule by I day, and needed it changed. They would not so much as even accommodate me in any way what-so-ever.

I booked three hotel rooms and mistakenly entered the wrong city. I immediately contacted them and was chatting for over an hour trying to get the rooms cancelled. She was unable to help me after all that time. I contacted the hotel and they said they would cancel but we had to go through Priceline. I have been trying to get a refund for over a week and was just told that I would not be getting one. That’s 600 dollars for nothing. I will never use them again. Their customer service department is horrible.

I use Priceline to book a trip to California for hotels, the flight and a car rental. Frankly, it's been a nightmare. I was overcharged for the car rental by Hertz, the flight back had to do an emergency landing in Salt Lake City, and I needed a refund from one of the hotels. I am out hundreds of dollars and Priceline customer service was atrocious and refused to help me. I am out hundreds of dollars and the car rental issue is basically fraud. The flight issue was atrocious. I had been a Priceline customer for a long time but will never ever use them again.

I booked round trip flights through Priceline with Alaska Airlines. My confirmation email from Priceline had all the correct details. However, when I checked into the flight, my boarding pass showed a typo in my name. I tried to call Priceline customer support but was not able to speak to a representative because the wait time was over 3 hours. So I called the Alaska Airlines customer support and they were able to fix the spelling error for a fee of $75. When I was finally able to reach Priceline customer support, they said that this was a common programmatic error that they could have fixed for free but since I chose to call the airline, there was nothing they could do. I ended up paying a lot more for airfare because of Priceline. I will never book through Priceline again.

When called was made felt like this was my fault. Booked wrong and no credit or anything was compensated and used Priceline for years. Needless to say I will no longer be using Priceline to the lack of help and support by the customer service and the supervisor.

I booked a travel package to Punta Cana through Priceline.com 4 months before traveling. I was told at the hotel that Priceline did not pay the hotel. I called Priceline and talk to the representative for one hour then transferred me to Booking.com. They subcontracted Booking.com for hotel reservations. I talked to representative from Booking.com for another hour and they could not solve the issue. I had to pay the hotel directly at the spot. I was charged over $200 more than the package price. Called 8 times to Priceline and Booking and been pushed around for nothing. It seems they do not take any responsibility for anything. Never had any issues with Expedia before!

They didn’t want to refund me my money after I booked the wrong date by accident and still had to spend more money because I needed a certain date so basically spent 500 and some change for no reason, it’s not right.

Priceline is a scam! Its customer service is the worst one in this country! I booked a Hotel Red Roof Inn at Buffalo NY/I-90 with Priceline. The hotel seemed good in the Priceline review, however, it's the worst hotel I have ever seen. All rooms are broken to some extent, they could not give us a good room so we could stay, it's totally at Hotel's fault and they agreed to refund the total amount, and they did it as well. Now, here's coming Priceline's so-called excellent customer service, they verified 7 times that the hotel already refunded the whole amount to Priceline, however, Priceline hung me up 15-20 days to get the refund! Still, no refund was received! Every time I call Priceline, it spends 40-50 minutes following all bureaucratic procedures with no ultimate resolution. Their system is faulty, gauging customer money without any service.

I picked up the car I rented through Priceline and within 24 hours it broke down and needed to be towed. I have had to do ALL the calling, forcing a case number and doing up all the follow up. They tell me that they can't send me any emails, but that they have to wait for an email back from the car rental before they can give me a refund. PLUS they want to only give a partial refund due to having the car overnight. No mind to the fact that I was stranded waiting for a tow. They don't call back, you have to go through the game of pushing numbers and then being transferred around until the call drops. I will give it a rest for today and start back up tomorrow. NOT WORTH ANY SAVINGS THEY MIGHT PROMISE.

This is twice that I showed up with my paid Priceline purchased rental car and the rental car agencies had given my reserved rental car to someone else. When I called, they told be they would reimburse the difference in what I paid for the new rental car and my agreement with Economy. After two months a several calls since I turned in my agreement and asked for reimbursement, they told me today that they don't reimburse for taxes ($70) and other fees. I had a mandatory insurance fee with Fox (Even though my Nationwide insurance covered all rental cars), but Priceline would not reimburse for those either.

We travel all of the time and just got back from a trip to Wisconsin to visit our grandkids. We booked on Priceline for a 3 night stay in La Crosse and 1 night in Minneapolis. We booked and paid ahead of time for the better rate. On checking out of the hotel we were charged again for the 3 nights. This would have been $84 cheaper booking direct. I contacted Priceline I was told by a supervisor, that the additional charge they passed on to me was a better rate from the hotel for priceline only and their commission. That is untrue as I called the hotel and they confirmed we could have gotten it for that rate. All I wanted was the $84 refund we overpaid. I was told they would not refund me the difference. I will never use Priceline again. Just be aware of how they are ripping people off.

I find that on Priceline, they give you a price for a hotel. Then, when you go to book, taxes and fees are added in. Absolutely nothing wrong with that. Problem is the initial price that Priceline gives you is quite low compared to what the price will be with taxes and "fees". You need to burrow down within the program to see what you'll actually pay. Then, when you do burrow down, Priceline frequently either (1) does not tell you what the "fees" are for - that is, Priceline will just give you one clump amount for taxes and fees, and not inform you what the "fees" are for, and why the clumped amount is SO high; or (2) lists out what the taxes you'll pay are, but those taxes CLEARLY do not match up with what the actual taxes are in the municipality you are staying in are - in other words Priceline APPEARS to be adding in significant amounts to what the ACTUAL taxes are. I once wrote to Priceline asking them about this. Not surprisingly, I received no response.

Priceline changed my flight details without my permission stating the airline did ..Finally contacted airline. Flight had not been changed ..Priceline lied and to this day still didn't correct their mistake they represent the airlines etc..BOOK through EXPEDIA..Grave error if I had not questioned the nonexistent change I flew my originally booked flight. DO NOT TRUST PRICELINE.

Book a round-trip flight Tuesday night expecting to flight out on Friday. Got everything confirmed email etc. Thursday get notifications to check into my flight go to check in, it says no reservation. Called the airline because I thought my app was malfunctioning. They said that the flight had been canceled an hour after booking by the 3rd party which is Priceline. Call Priceline, they say “someone canceled it an hour later.” Someone who? Also, the money has already been taken. And they won’t return it until the end of the month. No email, no warning about canceling, had I not called the airline I would have been at the airport for nothing. My whole trip is ruined and I also have to wait for the money from the hotel I booked. NEVER AGAIN.

I booked a last-minute getaway with my daughter for 4 nights. We arrived at the hotel and within the hour wanted to checkout. The hotel nor Priceline has any ability to change the reservation or refund the additional days. They should not back this hotel period. It is nothing but a drug den and I can't believe I am stuck here with my daughter.

Driving to a funeral tomorrow morning, so I booked a car at the nearest international airport (PHF) via Priceline 2 days ago. They assigned me to Hertz (Priceline picked, for the price they quoted) for a pickup at 6 pm, since I figured I certainly wasn't going to need it earlier, and I didn't want to have to wait for them to wait for a customer making a late return. Pickup was at an airport that had flights coming in until at least midnight, so I wasn't too worried, although I should have been. No indication was made in any of the emails or "click here for additional details" pages that Hertz closed earlier than all of the rest of the car rental agencies in that airport.

I booked a hotel stay for Oceanview with full kitchen; got to hotel and they said Priceline had me for a standard room without Oceanview. I was charged $45 upgrade fee per night because Priceline refused to take responsibility.

I traveled from New York (JFK) to Colombia with my carry on and personal bag without charge. But on my way back they charged me for the carry on ($105) and I was really upset. I asked how can that be when coming from New York I didn't have to pay anything. They said Priceline issued my ticket like that. Spoke to the airlines. They showed me on their monitor that On my way from New York to Colombia the fare was "S" which means I have the benefit to bring a carry on and personal bag for free..meanwhile on the returning flight (Priceline) issued my ticket to an "XS" fare which means I had to pay for my carry on. I was never told by them about that. They really snuck that in there without telling their customers which is really messed up. I spoke to the representatives from Priceline and they said they had no idea about what I was talking about which is **... I'm done with Priceline..never again will I buy from there.

I rented a car through Priceline with unlimited mileage, when I went to pick up the car, the company Next Car stated that they had a policy that states that Florida residents have a 50 mile per day limit with $0.75 per mile extra. That is outrageous! I figured I would pay with my AMEX and deal with it later and they would not accept it. Three hours later, Next car nor Priceline did anything to help nor honor the price! Very dissatisfied and disappointed with both companies! No customer service at all. They state we should read the fineprint! REALLY?

I had booked a car rental through Priceline and in the original booking, I was only charged the amount of the purchased insurance, and the remainder of the two days was to be paid to Ace Car Rental, upon pick-up. My flight was delayed and I was not going to make my initial booking, so I contacted Priceline again, to edit the pick-up time to later that evening. They stated they could not edit it, but could cancel it and rebook the reservation to the later time. They did not inform me that the reservation type had changed, but they charged the full amount just after our call ended.

I rented car through Priceline on website for pickup in Orlando at Hotel Plaza Blvd. Went to pickup car at Hertz at Hotel Plaza and location was closed since 3 years. Couldn’t get car at no other Hertz rental because they said all sold out. All Priceline could offer me of their own mistakes was to cancel reservation and say sorry. They promote cars under falsehood.

I never knew there were fees when using your travel credit. I called Priceline to redeem my travel credit of 234 dollars. The customer service rep tells me my credit was only 96 dollars. That's absurd! I told him he needed to explain to me why the deductibles from my credit which wasn't in the voucher in my email, might I add. He proceeds to tell me there is a booking fee of 100 dollars when I call in to redeem my credit. I've never ever heard of such ridiculousness. To make matters worst, he continued to put me on hold several times for more than 20 minutes.

Made a car reservation and prepaid. I know it’s non refundable. Got called into work early. I work on a fishing boat in Alaska. Tried to cancel since I wouldn’t be in town to get the rental. Was told they couldn’t do anything. So Priceline got $389 for free. I guess they need the money more than I do. Will never use them again.

I want to be clear that the customer service guy was nice to work with, but I am super upset with Priceline's policies towards customer service. I have been trying to change a flight for the last two days. Have spent a total of about 6 and a half hours on the phone, been hung up on twice, and finally when I found a flight that Priceline would let me book, it was cheaper than my original fare, which is great right? No...They originally told me that they couldn't refund me the difference in between my flights but they would wave the $75 flight change fee to try to offset it (said it was policy).

I reserved a flight with this agency. The flight has been cancelled by the airline (Air Transat) and they asked me to call the agency to have a refund. I've called them at least 10 times. And so far nothing. Don't lose your money. Avoid this agency and reserve your flight directly by the airline.

Priceline advertise a great price for a Days Inn hotel showing free wifi. But on receiving my itinerary after paying, it said that wifi was available in public areas. I don't want to have to work in the lobby. The hotel refused to cancel and Priceline sided with them over the customer who was gypped. I just wanted a quiet place to work. How I either have to stay with people I don't trust or go somewhere else to do my work.

Prices are low, but when have an issue, you spend hours trying to resolve it with no luck. I spent countless hours trying to reschedule a return flight. I spoke with multiple people and often they would say they could reschedule and then hang up on me in the process of changing it. Other times, I was told it would cost an additional $900 when the entire round trip was far less than that. I was also told I needed to contact the airline directly. The airline told me they cannot change third party travel. I was finally told to wait until I took my departing flight and to then call and cancel my return flight. I did this and received an email showing I would have a future flight credit. When I called to use the flight credit, I once again spoke with several people and received several different answers. First, I was told I could apply the credit but was hung up on in the process of it being applied.

Never buy a ticket on Priceline if it is important that you get home. I was on a European trip when Lufthansa cancelled the first leg of my return trip five days before I was due to leave. Because I had bought the ticket via Priceline I had to work with them to rebook. However, Priceline was so incredibly incompetent that, even though there were flights from Zagreb-Seattle (my route) on the day I was due to fly with seats available, they could not get Lufthansa, who was legally required to rebook me, to agree to a single rebooking request with 30 days. So Priceline cancelled my ticket and I had to buy a new ticket out of pocket at a premium price (last minute in a busy travel season).

I arrived at hotel only to be told it would be cheaper to book with them directly and I owed another 25 for bringing our 5 year old daughter. Priceline never let me add her so why am I charged for her? Priceline says, "Sorry we cannot do anything about it." Really???? I had her listed on the reservation through Priceline. I will never use this business again. Expedia has my business now

Use Priceline at your own risk, if you continue to book with them after reading this well if they get you. You deserve it. If you read someone else's experience and keep on with that company that is how they stay in business. PRICELINE KNOWINGLY sent me to a hotel that was under construction. The hotel front desk does not have a working phone, there is NO POOL, NO WIFI, NO FURNITURE in the lobby, NO ceiling in the lobby. There was sink sitting in front of the hotel with several cranes working on the hotels, the electric was out in half of the room, there were ants in the room and overall the hotel is old and run down. It should have been closed during renovations, NO VENDING or ice MACHINES. Just a terrible experience. The elevator stopped working so we had climb three flights of steps. I want a full refund and I will not stop until I get it!! Advertised as a 3 star when it wasn't even one!!!.

Do not use Priceline. They will steal your money. Incompetent customer service. They will lie to you about your refund. They scam people of their hard earn money. They should not be in business. Stay away.

I was told by Priceline that they would not charge for my pets but when I got here I had to a $40 a day times 3 days. Also the add said free breakfast not a continental breakfast so I asked to change my reservation and was told no.

I finally have a chance to write this review. I will never booked through Priceline again for bundle package or any of my trip for the future. My flight and car rental was fine but the hotel canceled on me without any prior notice when I got to the place at midnight which I had to get up in 6 hrs for my conference that morning. The lady at the desk said, "You are the 4th person, we got overbooked and we don't have the room you requested". It's midnight and no one called or emailed me about cancelation way before. I was on the phone with Priceline, then they transferred me to Booking.com (not sure why) for hours, she was searching any available place for me. The places that she found for me is further away from where the conference was so I declined.

I went on Priceline.com tonight to make a 2 night reservation. I found the hotel I wanted, and scheduled it accordingly at about $112 a night. After completing the reservation, I received a confirmation email showing a $125 tax fee added to the reservation. When I called to cancel, I was told that - even though I made the reservation just 5 minutes earlier - that there is a no-cancellation clause, and that since I cancelled it already, I'm now out $354. Adding insult to injury, I have no place to stay for the two nights. Mind you, every other site I have ever used will show the total cost before actually placing the charge, which I expected to happen. It did not! I will never use Priceline.Com again for anything.

Hotel was cheaper if booked directly. Used an express deal which allows Priceline to pick the hotel for a bigger discount. Apparently was just a lie. The hotel also looked nothing like the pictures and was dirty and run down.

Priceline booked a room at a hotel for me. When I to the hotel I was told they had no such booking. So I called Priceline to inform them that hotel told me I was not in their computer and no resv. Going back and forth with Priceline, sitting on hold for 45 minutes twice, they told me nothing they could do so I paid for a room I don't have and nothing they can do. Well my complaint to the BBB is next. Also I will depute this with my credit card company. Bad business dealing with Priceline.

After the double booking nightmare, I decided to give Priceline one more call. After escalating the matter again, there was someone who understood the situation and refunded me for the double booking. Priceline is back in my good graces!!!

I had a flight and had to change it. When I did they gave me a $13.99 credit. I ended up having to cancel the entire trip and they gave me a second credit of $390.20. My boyfriend had the same original flights and had to change. At first, they gave him a credit of $197.60. Then when we had to cancel, they gave him $260.59. We had to cancel due to getting sick. It took me 6 hours to cancel. Now I have been on the phone with them for over 3 hours trying to use the credits. Only to find out that I have to use each one for a separate ticket. Which means we are losing money and having to pay additional money to them even though the new round trip flights are cheaper. DO NOT USE THEM!!!

My dear uncle passed in Canada. I was searching for flights and hotels to go for the funeral and memorial services. As I had many windows open, I clicked reservation by mistake on Priceline for a hotel. I immediately called and told them this was a mistake and I would like to cancel. But, after talking to a few people, they told me that they cannot cancel per their policy. I told them that I do understand the policy; but, in this case, I called them literally the second I clicked reserve on the website - so, this was clearly a mistake. But, they said there is nothing they can do about it. I have had similar situations in the past with hotels and other companies and in ALL cases I was accommodated. I will NEVER use Priceline or recommend anyone to use it. Much better to reserve directly through the hotel. At best, Priceline is only good to provide a comparison between different hotel prices. But, even for that Google hotel search is more flexible and works better.

They absolutely do not honor their price guarantee. I had booked a room and found it over ten dollars cheaper on two different sites. Was told they don’t honor other pew sites prices. What?? Isn’t that the idea of the guarantee?? It literally says "If you find a lower price, we will refund you 100 percent of the difference.” Customer service is VERY RUDE. AND LIARS. RUN.

When I searched on Priceline to book a hotel for my trip I put in the dates of my trip PROPERLY and even had my husband check it. However, when I chose my deal and booked the hotel, the dates of the trip defaulted to the current date. After numerous hours on the phone with Priceline, they refuse to assist me in a productive manner and refused to take responsibility for their software glitch. When you call or chat with customer service they are unable to make any changes to the dates of the hotel stay and only give you an option to cancel. Then the hotel can then refuse to cancel and you are just out your money. Even if you purchase travel insurance which is basically useless.

I booked a trip through Priceline. I planned on leaving on a Tuesday and Monday morning woke up to my daughter very ill. Come to find out she came down with Covid. Shortly after others in our group started getting symptoms. Priceline refused my refund. She put me on hold as if she was going to help me only to get back on the phone to let me know the “hotel” would not refund me. What really got me is she blamed the hotel when everything was through Priceline. They could have rescheduled me for the following week or something. I begged them to just reschedule not to deny my refund. It’s a sad way to do business. So basically I paid for a service that I never used. I never checked in at the hotel, I never even got to leave town.

Don't use them!! I booked a rental car thru them for Hertz. I called Hertz cancelled the reservation and then called Priceline and they said they would not honor cancellation. They literally took $387.85 and will refund this money even though I cancelled three hours later the CROOKS AT PRICELINE FEEL THEY SHOULD KEEP $387.85. WHAT A SCAMMM!!!!

So me and my girlfriend decided to go to the taste of Chicago on July 9. We did a little bar hopping just enjoying the city. As the night went on we decided to just stay the night and drive back home the next day so we got on Priceline.com. Found a hotel to stay at but the hotel for the night that we was in the city. Get to the hotel, the hotel tell us that Priceline has booked us for July 10 and the check-in was for 3 PM so I tried to cancel my reservation because they would not let me get in the hotel and I was just out of her room so I called Priceline. They tell me that I had to go back to the hotel. Make a long story short I waited five days call back priceless. They tell me they can’t give me my money back after telling me it was a mess up on their end. They kept $273.53 so don’t go though them. They're Real crooks when he comes to your money and getting a refund back.

I booked a package vacation that included airfare, hotel and rental car. I paid an additional $600 for nonstop flight out of my pocket. Upon hoteĺ checkout the hotel made us pay the amount due. When I called Priceline they transferred me to Booking.com and they transferred me back. No answers out of either one. No breakdown or explanation.. Cost was a Thousand Dollars more. I will be hard pressed to ever use either of them again.

So I’ve put about a months worth of trips through Priceline this, is in July, I booked these trips back in November. Every single trip I booked with priceline there has been an extra charge. I’m talking to the tune of $400 at some places. The trip my wife took to Utah price line literally doubled what it cost us. I made multiple calls to customer service and they wanted to help me not at all they could barely speak English.