Priceline Reviews

Priceline is absolutely terrible, made the huge mistake of booking with an agent online who told me I was getting a cheaper rate than I was actually charged for and after a “review” of my dispute Priceline proceeded to back this guy up and charge me this fictitious amount. Shame on you Priceline and your shady practices. I will never use your trash “services” again.

I went on the site to rent a car and at the end of the booking process the rates changed. Completely false advertisement and robbery of customers. I will be seeking legal action against Priceline. I talked with to supervisor and they basically called me a liar and I can not modify or cancel the reservation. I called within minutes of the reservation to explain the situation and they refused to listen to my concerns.

Wife and I booked a room in Orangeburg, SC, via my phone when we were on the road then immediately received a notice that "Your trip is no longer available." So I quickly booked another, which took 4 1/2 minutes. Then I saw that Priceline sent me TWO emails confirming that I had both bookings. I immediately made 2 calls to Priceline Cust. Service; reps with fake names in the Philippines were useless. I also made a call to the first hotel and told them that Priceline made an error in the booking. Additional multiple calls to Cust. Service were fruitless. I opened a case and Priceline denied my claim, never mentioning the notice I received about the first room being "unavailable." I called AARP and talked to their Fraud Specialist. I was told to call the FBI, the NYS Attorney General, and the SC Attorney General and report this. I was given phone numbers by the AARP person.

Trying to use my credits with Priceline is like pulling teeth. I was on hold for 24 min before reaching someone, and she put me on hold now for 12 min without checking in with me to advise what she is doing.... I am just trying to book a flight with my credits that I have from a cancelled trip during covid!! Super frustrating! I always use priceline, yet due to this experience, I won't be and I will let my friends know as well!!! Still holding....

I was on vacation. I booked a hotel through Priceline in a different state. When I arrived to hotel they had no rooms available and was not sure when there would be one ready. I waited around for hours outside the hotel in the rain. Could not wait in lobby. I took a plane there with several children and was stranded. When I called Priceline to explain what happened he said he could not do anything the hotel did not answer him. A supervisor will call within a hour. Well no one ever called back to help me resolve the issue.

I booked a stay using this company. I had an emergency and could not go on the trip. Priceline nor the hotel cared. They charged me full rates on this. So unhappy I had an emergency and got billed. I will never again use this company as they said they would work with me then didn't.

Absolutely the worst experience I've ever had in my entire life dealing with any kind of customer service Representatives at all. So I had booked before with Priceline at this Red Roof Inn and you know first time they almost kind of gave me a

(Itinerary# **) RESERVED 2 nights and was not able to show up first night, the hotel did not give me the room when I showed up next night and Priceline never refund. Bad service from Priceline... Beware your money.

Worst customer service, I booked a package trip flights a hotel to Mexico. I paid for an upgrade on the room while booking, the itinerary reflects a room that’s not even an available option of room so I called to confirm my room type. Once they called the property they informed them they have me on a lesser room and they’re sold out of any greater value rooms. No one has the authority to solve the issue so they have to escalated to management/research team who can only be contact by them through email. They informed I would be contact with the solution in 3 to 5 business and it’s been almost two weeks and no response. Now they’re just telling me they’ll definitely contact me before check in date and my trip is in 2 weeks. They also don’t have a way to leave complaints unless is a physical letter mailed to corporate. Horrible experience that I’m still waiting on the solution.

One minute after making the reservation I realized I had made it in a town 36 miles away from where I wanted to be. No flexibility in changing the reservation even though it would have make Priceline more money.

Priceline is great for deals, but WILL NOT protect their customers. You're better off going directly through the hotels. I've used Priceline religiously for many years and always had great success in finding good deals. I've been a VIP Gold member for almost all of those years. Recently we booked a trip to a hotel that was supposed to provide airport shuttles as an amenity. Our flight was delayed so we tried calling the hotel to let them know, no answer. There were also no shuttles to/from our hotel as promised. We tried calling the hotel for 2 hours from 10pm to 12am while stranded at Dallas-Fort Worth Airport. NO ANSWER. Then had to pay $95 round trip to get a taxi to/from the hotel.

We bought flight, motel, and rental car thru Priceline. Landed at our destination and called for car. No answer. Called numerous times between 10pm and midnight and still no answer. Had to rent from someone else. Priceline said we cancelled but no show on the car part broke our contract. Will not give a refund. Always went they Expedia with no problems. They refuse to talk to us and the car rental says refund is up to Priceline. After the fact I have seen numerous bad reviews on their car rentals. Consumer beware!!!! Nothing like paying for two cars!

I recently booked a round trip tickets and was able to choose seats. This is very important so that my husband could have an aisle seat and we could sit together. Their policy states that they could not guarantee seats, and that airlines may reassign. I checked on my reservations today and discovered that I had no seat assignment whatsoever. I checked seat availability hoping I could rebook seats only to discover that not only could we not get an aisle seat on any flight, we would also not be able to sit together. I called Priceline customer service. They were no help. I requested a call back from a supervisor. I was told it would be 1 hour.

I have been a customer to Priceline for more years than I can remember, and while it's like pulling teeth to get them to do the right thing sometimes, today took the cake. Their website calendar on rental cars clearly was marked $69 a day, and when I submitted my credit card info it confirmed that, but when it went through it had charged my card $234.99 a day! More than triple the agreed upon amount. And the real kicker however was Priceline not only didn't make it right, they straight up called me a liar about it! I will never use them again for any of my travel needs, there are way too many other choice out there to settle for a company that you can't trust.

Priceline are thieves and they suck, made me drive to a reservation. I book to not have the reservation and wait for four hours till hotel gets it. Priceline didn't make it right, don't use Priceline. Worst site ever. Warning, Priceline sucks.

If negative stars were a choice I would choose it. I want to say that ALL of the customer service people I spoke with were very nice but ALL said they were not authorized or allowed to help me. I went to Priceline.com. I was looking for today- the date that the search auto populates to. I picked my location. I picked from search results & made a reservation. I got a confirmation email. The email confirmed my reservation for a random day in July- the 19th. Wow! How did the date change? I wondered & immediately called to fix that. The hotel said only Priceline could modify the date. Priceline said oh it was a third party contract (even though booked from Priceline.com) & I needed to call Booking.com. Booking said only the hotel could change the date & called them for us. The hotel said we needed to email the hotel chain main site- with a 5-7 business day response time.

I booked a flight in Jan 2020 via Priceline from India to SFO (Air India) before COVID hit. I got a message from the airline that my flight is going to be cancelled due to Pandemic. I reached out to Priceline in Mar 2020 asking for refund, they said they cannot get hold of Air India folks and suggested I talk to them directly. I was able to get in touch with them and they said, we will partially refund the ticket and I was OK with them deducting $200 (although in ideal situation I wouldn't be but it was Pandemic, so I get the unusual circumstances).

Before you book hotels third party, be sure to check directly with them. Unfortunately I had a bad experience. One that could've been avoided with just a little regard for human life and safety. Priceline website says no amendments; however this past year of the Coronavirus was unexpected. As we all know, it was a deadly global pandemic. The whole world had to adjust. Other businesses I was using for a family event were accommodating and changed our dates from 2020 to 2021. I didn't want my money back. The destination hotel was willing to change the date; however, they just needed Priceline to send a change the date authorization. Priceline refused. Together we lost thousands of dollars. The destination hotel said if we had come straight to them they could have changed the date with no problem, but because we went through Priceline they just needed a change the date authorization. The insurance we purchased also did not apply to a pandemic. Do your research.

Worse company ever. I wouldn’t even give them 1 star. It would be 0 star. Takes hours to get to even talk to an agent and they keep referring me to the airlines and yet the airlines can’t do anything about it. I had a death in the family and I called Priceline 2 weeks before the flight and they wouldn’t let me change my flight and pay the difference. They kept placing blame on the airlines so I bought me a new one way ticket on top of the ticket I bought from Priceline. Then I get an email saying my ticket home was cancelled because I didn’t use the ticket to get here. So I lost 500$ for the round trip ticket then I paid 300$ for the one way here and now I have to pay another 400$ plus to get home all because Priceline would not work with me to make it to the funeral. You wait hours on hold and the agents you talk to play the refer you game because they have the answer! Priceline is terrible and if I could give no stars that’s what this rating would be.

Booked a great round trip via Priceline. Good value and affordable. Attending a surprise birthday party on day of arrival. Booked a 7:30 flight. After cancellation period, my flight was changed to 11:23 a.m. making me scheduled to be 3 hours late for said surprise party. Unable to reach representatives because they are too too busy and only take calls within 7 days of your trip. Now I am going to scramble and hope they can change the flight for me but it is unknown. Answering machine for Priceline says I can do it online. Well, I cannot. So, I will call back within 7 days and HOPE that they can accommodate, but I have very little expectation that they will even pick up the phone.

After booking a flight with Priceline, due to unfortunate events I was unable to make my flight, that's happening a week from now. To begin I was on hold from this company for an hour. After finally being reached out to by an agent, I learned that this company obviously doesn't train their staff at all. I had the unfortunate luck of having a customer service rep, who didn't seem to know anything about the company she worked for. When she did offer a solution and I inquired about it, she proceeded to say that she misinformed me and gave me incorrect information. (She basically tried to give me something, to get me off the phone.) So I asked to be transferred, the women didn't even want to transfer me!

They offer a deal where you can pay upfront for a 2.5 star or better hotel at a special rate. They gave me a hotel rated by Google as being a 2 star hotel with many reviews that are causing me to expect bed bugs. I would not have agreed if I’d known it was a two star hotel with bad reviews.

Worst customer survice and I NEVER write negative reviews. I purchased a round trip flight through Priceline for me and my partner, and was told by American Airlines to contact Priceline for my ticket info because they couldn’t find it in their system. My partner was able to check in no problem but I was not. After wait to talk with someone for 2 hrs I was told by Priceline I need to contact American Airlines because it was their airline. I told them multiple times that American told me to contact them but they kept saying that was wrong and they will not issue a refund. I didn’t even mention I wanted a refund- I didn’t, I just want to fly home. After a few times get the same answers of “I can’t do anything about that.” I asked to speak to the supervisor in hope they might be able to look more details up. I was then placed on hold for 11 hrs and 15 mins. Oh yeah, and this ‘lost tickets’ happened going there and coming back.

I had to cancel and rebook a flight. I was able to handle that matter. We discussed a specific date and time. Weeks later, I go online to verify my itinerary and it was scheduled for a completely different time than discussed and without notice. I even have an email confirming the discussion. Getting someone on the phone to correct the issue has been a nightmare. They are quick to take your money and refuse to service your needs after. They are refusing to answer customer calls. A prerecorded message arises to tell you that they will not answer your call along with a bit of attitude regarding the cancellation policy. I will never use Priceline for my travel needs again.

Changes to any agreement will NOT be negotiated if it does not benefit Priceline. Although company policies are included in their rental agreement, it is well hidden within the extensive legal mumbo jumbo which, as to be sure, you will not read it! As many of you know, because of Covid-19, rental cars are hard to obtain and prices are astronomical!

I booked my flight 3 months before my trip date and so far they have changed it 3 times and I will miss my meeting. I have tried for 2 days and no one has gotten back to me. Every time they say they will call back we get disconnected. I am trying to cancel my flight and book another one and I can't get ahold of anyone to do this. Buyer beware. No customer service with this company at all. I will never do business with them again. If I could I would give them zero stars!!! I will just have to take a loss on my flight seeing how no one gets back to me.

We paid extra for a room through Priceline to get a king studio suite at a Hampton inn. We got there and they gave us a two queen room. The Hampton that we were at told us they didn't have a king available and they didn't even have a room like the one in the picture I saw on Priceline. There was no studio suite in that hotel like the one I paid for online. I called and told Priceline and all they said was, "Sorry there is nothing we can do."

We booked thru Priceline when you pull up all the things you are looking for as to breakfast, pool, Etc. We booked a hotel called Extended stay America Corpus Christi Tx. Once we checked in 06/10-21 - 06/13/21 We were advised from the front desk that they did not have any of those amenities at this time. I showed them where we booked and that was part of our package deal. We called Priceline and they would not help, give a Discount nor would they refund so we could go somewhere else. We called 5 times to their customer service and no one would assist. We were promised that upper management would call us back. They never did. We had no choice but to stay since they would not refund and we had prepaid. I do not recommend anyone going thru priceline.

I went through Priceline to book a hotel stay. Was in Virginia to my Granddaughter graduation so was very excited and happy. For some reason lots of hotels in the area were already booked up. I used Priceline to find what I thought was a decent hotel. Got there. It was a dump. Now I'm scrambling to find a hotel because this is in the pandemic so I didn't want to stay at anyone home. Finally late that evening I find something decent. I have sent Priceline copies of my receipt for the time I booked through them at another hotel. You can clearly see that I did not stay in that hotel but they insist that I owe this bill. I have never used that account for anything. They have now put it on my credit. I've been fighting with them for a year. I would not recommend them to anyone. Don't use Priceline for anything.

If you want to talk to a human being, don’t bother with Priceline. They have a looping call path that makes it very difficult to ever reach a person. When you do get thru I’ve experienced 1 to 2 hours call wait times. Last time I got thru the service rep said she had to transfer me and put me back in a queue to wait 2 more hours. I’ve never had a worse service experience with any company. Would NEVER chose Priceline for any reason.

I have used Priceline for years without issue however on my most recent car rental I booked their cheapest price. Within 24 hrs, my plans changed. I contacted them to cancel the reservation. Their fine print is "Zero Refund"! They unapologetically stole $435. This reservation is two weeks away and I booked it and attempted to cancel in less than 24 hrs. They flat out refused to care or help, even as it was passed up to management for further review. I will never use them again!

I purchased a round trip ticket on Priceline including hotel and the airline canceled the flight so all I got back was part on my money. They short me 108.00. When you call they're sending you back and forth. Be aware.

They are an online company that can take your money and keep it without providing any service and there is no one to call to help you. I booked a hotel and the hotel would not accept the itinerary. After a month of attempts and even an email from the hotel saying we did not stay I can’t get a refund. I think we now just stop fighting for justice rather than calling it out. It’s unbelievable.

My itinerary was changed which resulted in a 23 hour layover up from the original 1 1/2 layover. I could not talk with anyone because it was more than 7 days to my departure. Had to contact the airlines directly to come up with an alternate itinerary. If I waited to 7 days prior to departure, those options would likely not be available. There was no way to get past Priceline's robo system.

Priceline falsely promised to reduce the cost of my hotel reservation by $150 if I opened up a credit card account. When I filled out the credit card account information 4 times, each time Priceline failing to provide a link to submit or confirm, and each time sending me back to the reservation page to retype the same information over again, I just gave up and paid the full bill for the hotel. They (Priceline) confirmed my credit card application but now I have a credit card I don't need, a waste of several hours of my time, this lowers my very good credit rating, and I'm out the promised $150.

I'm seriously disappointed at the change/cancellation policy of Priceline. During purchase, I was assured about a cancellation policy within 24 hours. However, I could not cancel the rental car portion of my booking. There were very contradictory information on the website.

Ordered tickets for one date got another date. No one available to correct it and was charged half my ticket for no service. They said it is not their fault with no proof, they just keep the money. Total crook wish I could.

I've been using Priceline to book Hotels, Airline reservations, and other travel needs for both my businesses and for personal use. I've experienced an entrenched combative and non-service-oriented attitude with all of my communications with this company, especially where failures and bad PriceLine policies are at issue. They only want your money, and won't deal with your problems without an enormous effort on the part of the displeased customer... Although their prices are good, I will not use their services again because of their anti-consumer posture...

Booked a hotel via Priceline, tried to add a day to stay, customer service had no idea how to accommodate me, other than advised me to cancel then reschedule, which cost me 122.00 fee. Called a manager to try and resolve but they were unwilling to help a "Gold" member in any way.

I book the rental car reservation two weeks ago in US. They price me $ 469.00 for one week and two days ago aI find the better deal almost half price from Priceline and somewhere else. I called them up, tell them I want to cancel my reservation and, "Can you give me refund my credit card?" They hang up the phone on me two times and today I called them again. I ask them, "Credit or refund, just work it out please." She said, "We can’t. It is what it is," but I said to her I found the better deal which I have to save $200.00. She said no way. I ask for supervisor. She said, "Does not matter. They are going to say same thing." My opinion they are rip off. Not honest. I will ever make any business with them rest of my life. That is all I can say. Shame on them.

Unfortunately, my experience was not good to say the least. I booked an anniversary vacation for my wife and I in March some time. As we were approaching our vacation date I went in to the website to reserve my seats to realize that my flight no longer existed. The biggest issue is that come to find out the flight was cancelled back in April. This was never communicated to us. If I didn't log in to select specific seat we would have never known our flight was cancelled. Lucky for me I didn't just show up at the airport ready for a flight that doesn't exist. I called Priceline to get some assistance. The guy I spoke with was not friendly and treat me as if it was my fault. Nothing was ever resolved. He was pushy on the phone about not processing the refund so it was obvious that he didn't want to help me.

I booked a room for 3 nights in Cincinnati through Priceline at a Quality Inn. I had 3 requirements: Walking distance to the ballpark, hot breakfast, and a pool. While the distance was 1.9 miles, it was through the roughest of neighborhoods, and the people at the front desk said not to walk it, and definitely not at night. Then there was no hot breakfast, just a brown bag consisting of a danish, an apple, apple juice, and a fruit and nut bar. And on the 3rd day, they even ran out of that. And then there was no pool. I didn't think I had to ask for a non-smoking room, but that should have been on the list, as the room reeked of smoke. Even though the hotel's website advertised a pool, a restaurant, a fitness center, free hot breakfast, and non-smoking rooms, Priceline refused to give me a refund. Priceline said that my issue was with the hotel, and not them. Never again!

I called to make a reservation. It seemed like their rates were better than other sites. They gave me the rate and then wanted 25% room tax on top. I know for a fact that room taxes for Indianapolis are not 25%! I told them not to process my card because I would book through another company! Customer service took all my personal info as well as my card info then the customer service rep hung up the phone! I called back. The automated line said I in fact did have a reservation so I waited on a rep to answer! When I talked to the new rep at first he seemed nice then I explained to him the situation.

They advertise 90 dollar night at Hotel Edison. Then when you check out they add 40 dollars for fees. Then they say no additional hotel fees, everything paid in full. Go to hotel and they charge another 40 dollars in hotel fees. Hotel says go to Priceline. They will refund you. Priceline says, "Go complain to hotel." They are working in coordination to manipulate people with these fake promos.

Went on Priceline during a 20 hour road trip to find a hotel room... After multiple times of Priceline asking for my credit card information before hand, they continued to tell me I didn't book the room in time. This is when I went to Hotels.com and reserved a room with no problems, until I check my email to see that Priceline has charged me for a room in an entirely different state and charged my card although the room was "unavailable". I called the hotel and the number was DISCONNECTED. I called Priceline and after they avoided the situation entirely, they took no fault and put all of the blame on me. Did not even negotiate a way to make amends or protect their customers.

Worst company to book a car reservation, they were not been able to do a price match to Enterprise portal by giving so many different excuses. I hope no one else have same experience with them in future.

Priceline does business with Budget Rent a Car who sent me out in a car with bald tires. I got a flat tire because they did not maintain their car and because I did not purchase insurance for flat tires they are charging me $220 for roadside assistance. I was set up for failure. I can't believe priceline agrees with them and is okay with it.

I clicked on the Jewel Hotel and they gave me prices including a express deal. I thought the express deal was for the jewel hotel as that was what I clicked on. When I received the confirmation I found out that it was for the Sheraton... I called Priceline in minutes and they informed me that was what I sign up for. Their site is a scam and I believe priceline pays this site a fee to manage what gets published

Watch out!! Priceline captures your eye with low rates, that is why you may feel inclined to make a reservation with them. When you show up at the counter of the specific rental car the total cost is always more because Priceline did not include taxes. At the end, you pay more than with other companies.

I rented a car through Priceline but was not made aware that my credit card would be charged at the time the reservation was made or that I would not be able to cancel or change the reservation, despite trying to do so on the same day I made the reservation. I have never paid in advance for a rental car reservation. Priceline is unwilling to resolve this. Beware of Priceline's policies and lack of clarity in policies prior to purchase.

Purchased a flight and rent a car and Travel Insurance through Priceline! Trip was about 2 weeks away! Within 12 to 14 hours something came up and had to cancel! Had a problem on the website to cancel entire thing so called customer service! After wasting about 8 hours with holds and call backs and switching agents they were trying to tell me I was going to have to eat the money for the rental car! I think about $300! Just kept getting arrogant people who did not want to help! No kindness or anything!! Never using them again! Contacted Budget Rent a Car. They canceled it and told us everything was fine but Priceline had our money! Still dealing with this!!!

I have been booking with Priceline for over 15 years. But recently I started having issues with them stating that my card had been rejected and to try another card when I tried booking my reservations for travel. I called my bank and there was nothing wrong with my card, the funds were in the account and there were no fraud alerts on my account, as Priceline had stated. Every time I called Priceline they gave me a different story. First they said they were getting a fraud alert and that was what triggered the decline of my card, then they said that I had disputed a charge which I had not, then they said that there were no hotels available.

I flew from Ontario California to Denver, Colorado with my 18 year old daughter who ended up getting motion sickness. I was refused to get back onto the plane. The supervisor on the floor for Frontier Airlines stated that she would make sure the pilot knew that we could not return to the plane. Therefore I lost my tickets from Colorado to Columbus through the Priceline website. They were not willing to give me a refund even though we got kicked off of the plane due to motion sickness. My daughter and I both have our Covid shots. IT is completely and utterly ridiculous.

I purchase 5 flights thru Priceline. My daughter had to start summer school in order to pass the day of the flight. (Didn’t know until after I booked my flight). Called to change my dates. They told me NO. I couldn’t get nothing back off my flights either. I’m done with Priceline. I will never book anything else thru them. $1300 wasted.

I write this review for international tourists who think of using Priceline to book hotel rooms when visiting the US. If they use their cell phones to do so, beware: prices are said to be indicated in dollars on Priceline emails while they are in fact in euros and charged accordingly (with foreign transaction fees if any). Even when contacted, Priceline doesn't take into account the fact that they send information with contradictory terms.

Priceline has a marketing strategy of offering economic car rental prices leading to unethical practices of non reimburses for early returns in my case 1 day early of non-usage while attending a funeral.

We booked hotel for a ladies' retreat for our church. Called customer service to use tax exempt and there is no option online. Customer service said to book then they will use the tax exempt. Called back and now because we booked we can't use it. There is no option. Wish they would post that on their website that they don't accept tax exempt numbers.

VERY BAD CUSTOMER SERVICE AND EVEN THE MANAGERS WAS NOT HELPFUL AT ALL! We reached out to Priceline CS because the reservation we made a month ago to RAMADA WEST BALTIMORE, MD was a hoax! We made a reservation for a "Non-Smoking" room and we were so disappointed that after driving for 3-4 hours, the Rude front desk at RAMADA insisted that they only have a "SMOKING ROOM", so whatever happened to our reservation? THE HOTEL WAS EVEN DIRTY, VERY FAR FROM PICTURES ON THEIR WEBSITE! There were 5 of us complaining on that day. We were so tired that we decided to just checked in to another hotel (TRU BY HILTON) which is far way better than RAMADA.

My husband, 18-month old baby, and I booked a trip for Memorial Day weekend. We bundled our hotel and rental car with Priceline. Upon flying into our destination, we found out that the rental car that we ALREADY PAID FOR wasn’t available. In fact, their exact words were “we ran out of cars.” So we scrambled to another car company and got another one, they only had SUVs left so that’s $300 out of pocket. It’s fine, whatever. Not the end of the world.

I had to call over 7 times to talk to someone about my issues, and the agents hung up on me 3 times. Out of the 7 times there was no one that could help me resolve my issue. The problem I was calling about was that when I was looking for a hotel I requested on for 4 adults, as it states in my itinerary. Your website states that this room would accommodate 4 people, but the front desk staff at the Marriott informed me that this room was only for 2 people not 4, as stated in your listing. I called the customer service number for Priceline and your agents were not able to find another room anywhere in Mobile or Pensacola.

If I could leave ZERO stars I would!!! I have been fighting with these people for over 2 weeks for a refund on a rental car that I DID NOT pick up. The reservation was with Hertz (who is just as bad if not worse as Priceline). All I have been getting is the run around. My next step will be a lawyer.

Keep on searching when you sit at Priceline, they will scam you! I have multiple charges that I am disputing now and cannot speak to anyone in Management!! The res are all Honduran or from the Philippines, don’t know anything and Keep treating you like an inconvenience.

Used Priceline for a prepaid car rental. Arrived at the specified reservation time and the counter was closed. Priceline should have known what their hours of operation are and not offer reservations at a time when the counter is closed. DO NOT RECOMMEND PRICELINE FOR PREPAID CAR RENTALS. Tried to get resolution with Priceline and would only communicate by chat (no live customer service). They did not offer to make it right. If you use Priceline for prepaid car rental - BUYER BEWARE, YOU COULD HAVE A VERY POOR EXPERIENCE!!!

Ive been using Priceline for years and Ill never use them again! The first hotel I tried to book they declined, so I tried another hotel and it went through. Only they ended up charging for the one they declined. That's not what gets me.... Anytime you use your card to pay a company, they receive their money instantly. So why is it when they screw up, that it takes 8 days for them to credit your account back???? It infuriates me really!! And on top of that, believe it or not, the hotel I stayed at also charged me, not only for my stay but also for my registered service dog, which I had informed the clerk that I have seizures. That hotel was Fairfield Inn and according to them it could take 30 days before I am credited those charges. I'm beside myself really,... Almost $150 in extra charges that I didn't need taken, just floating around somewhere and no one can give me a straight answer. NO MORE PRICELINE!

I booked a night last minute at Hampton Inn to enjoy a night away with my family, it had good ratings. I was excited for my wife, kids and I to have a mini vacation. The hotel room was not clean at all. Which you'd expect with covid that it would have been cleaned even more than usual. Brown color splattered stuff all under the cabinet and sink in the bathroom that at first I questioned if it could be blood. Whatever it was it’s disgusting that it was even there, as it shows it wasn’t properly cleaned. A unused bed covered in dirt under the blanket like it had never been cleaned. I have pictures of everything and can even provide time stamps that show the pictures were taken right after we checked in. I trusted the reviews and ratings to think I was going to a decent and clean hotel. ESPECIALLY being the Hampton, other guests in other rooms being loud all night causing us to wake up.

I think I hate this company. Seriously about to look into reporting them to the BBB or filing a civil suit against them. Every time I book always hidden charges. They need to clarify these things when charging you. It's not right and then they do not refund your money for 5-10 BUSINESS DAYS! Hotel NEVER refund incidental charges. Nothing but problems with this company seriously. I am a gold member so I use frequently but in all honesty you are just better off booking straight thru the hotel itself. Do not believe these other reviews. They are full of crap.

My experience with Priceline was horrible. I will never buy from Priceline again and I will spread the word so that other people do not use Priceline either unless they want to be misled and ripped off. My fiancé and I are 19, and we bought plane tickets and rented a car through Priceline. We rented from Dollar through Priceline, we were skeptical about whether we would even be able to rent being 19, but after putting in our age and dates it gave us a list of cars from places we could rent with the options we put in. We were happy that we were able to rent with this agency being 19 because the Priceline website allowed us to. We saw that there were certain age restrictions with some locations, but not once were we informed that the location we were renting from would have a restriction.

I booked a flight and rental car with Priceline for a business trip. The trip was cancelled due to covid outbreak and the plant shutting down. I logged in and cancelled my flight with no issues. I clicked on the button to cancel the rental car and the system pops up with a window telling me that I need to call. Great, I call and get Ken (they can't give employee numbers because then you could identify who they are) who tells me that the agreement with the partner (their policy) does not allow for refunds. I ask for a supervisor, Ken tells me he can only forward to a senior agent.

Changed my flight to the following day and was sent an email verifying this, only to find out that an hour and a half later they sent me another email stating they couldn’t. I will now MISS MY GRANDSON’S birthday and I am thoroughly disgusted with Priceline.

We purchased a round-trip plane ticket between Toronto and Newark, New Jersey back in Oct. 2019. The first leg was used in Nov. 2019. However, the second leg was supposed to happen in Mar. 2020, when Covid already started. We did not use the second leg. In April 2021, the Airline (Air Canada) announced the policy of refunding all unused tickets (due to Covid) between Feb. 1st 2020 and Apr. 2021. But because the ticket was purchased through Priceline, we had to go through Priceline in order to get the refund.

I found a reasonable rent a car on Priceline, Fox Rent A Car, also known as Drivo Rent A /car, working out of JFK airport in NYC. I booked it for a total price of $111.03 days rental, economy size. New York City has now begun toll less bridge crossings. the license plate is read and the registered owner is sent a bill. there is no other way to pay. Sounds not to bode well with rental car scenarios? One cannot pay the toll at the crossings. On my trip, I made 2 crossings, the Lincoln tunnel and the Throggs Neck bridges. At the rental car counter, there were no face to face disclosures that this company imposes a $6.95 EZ-Pass transponder fee for each crossing! I was billed an extra $13.90 for this fee and tolls amounting to $10.17 for the Throggs Neck crossing and $16.00 for the Lincoln tunnel. So $111.00 total then turned into total charges of $152.00. Priceline should be more consumer conscious and disclosure this "fine print!"

I purchased two round trip tickets to Texas through Priceline. I have recently had a death in the family and can’t make my trip. I was told that due to the situation that I can possibly be refunded for the trip. However I cannot be refunded for my trip, and due to me buying for two passengers I can only get a credit, which is fine with me, but Priceline refused to credit both flights to me even though I paid for them. I use Priceline a lot when I travel and I don’t understand the customer service I am receiving. I would hope that policy could sometimes be adjusted to certain situations. I definitely know now to never use Priceline again if this is the way I will be treated. Dealing with recent death I am in no mood to deal with the unreasonable and Priceline is definitely being unreasonable. Thanks for nothing Priceline.

Hi. I had booked 2 tickets from Priceline through the Priceline agent. The agents kept on saying they will give the refund or compensate with other flights if the existing flights don't allow us to board due to visa restrictions. And as soon as we reached airport the airlines didn't allow us to board so we called Priceline and asked for refund and no reply. Such a fraud company it is, they have not been replying nor replying properly on our refund status. Now it's been more than 15 days we didn't receive any refund yet. More than $4000+ has been stuck with Priceline and they aren't even giving any refund even after all the promises they made. All the agents keep lying so they we can book the tickets and whenever we call they say they can't hear. Such a ** company.

I was looking for a nice hotel to book for a weekend trip with the kids and came across Affirm as I was looking at deals on rooms. I filled out the short application and thought I was finishing the application and it booked rooms at a hotel I was not wanting to book. I don’t need rooms until June 4th and went through the hotel, Priceline and Affirm to get this cancelled stating this was done in error! Hotel emailed a letter stating they canceled reservations but wanted a credit card to pay for reservations in order to refund me!!! Priceline said I would have to wait to talk to the general manager at the hotel but would have to pay a fee. I haven’t been able to contact anyone with a Affirm! No one has my credit card info so what are they going to do now? Run my credit? Do not use Priceline, Affirm or LA QUINTA INN BY WYNDHAM AMARILLO MID-CITY they work together to steal your money and make your life miserable!! Haven’t even taken my trip yet!

Had booked reservation using Priceline. Needed to add an extra day. I used manage option in my confirmation email and changed the dates of the trip to add day - it gave pricing options for room types (single bed, double or upgrade to suite). I chose the same double room as I had selected before. There was NEVER a disclosure where I selected that showed me I was moving from a refundable/cancellable rate to non-refundable/non-cancellable rate! I purposely had shopped for this as an option!!!! I only wanted to extend the trip by a day and now they will not let me change or modify the reservation even though I just booked it. This is called a bait and switch! Also, they tried blaming the hotel for the strict no-cancellation policy. I spoke to the hotel and they said the reservation would allow for it to be modified or changed but they can not give me refund as I booked through priceline and it is subject to their policies. I will never use them again! Beware!

I booked a trip with these people. They pulled a bait and switch. As soon as I found the mess up, I spent four days trying to clear it up. When I finally talked to someone, they said too bad, I was stuck with the airlines they stuck me with. Now the airlines have basically stolen my money. Sun Country is the one that stole my money.

Booked a car rental for pickup on 5/15 at noon from Hertz in Ankeny, IA. When I showed up at noon they were closed. Locked up, no one there. No one contacted me to say this time may be an issue. Why did Priceline even let me make this knowing the timing was when they closed? At noon everywhere else was closed so I couldn't get another car. Now I'm canceling all my plans. Hope I'll still be able to take a vacation next month, or if at all now. Thanks priceline. Terrible service.

If I could give zero stars I would. First, I booked my stay on Priceline. There was some type of glitch with their site and the wrong dates were booked. I called to correct it, priceline said they could ONLY refund if Management would grant an exemption.... Priceline claimed that management would not grant the exemption. I assumed it was an issue with Priceline. But my husband's in a fishing tournament, he really wanted his family with him, so I rebook at the same hotel (it's closest to the dock) Through a totally different site.

Updated on 07/20/2021: I book vacation for me and my family back in February, for July. Now the times comes I call Priceline to make sure we all good, and it was a, "Yeah, you good." Get to JFK and they are two tickets not counted for, so we trying to call priceline again. Not answering or putting you on hold and don't come back to the phone. So we brought two one way ticket for Florida which cost us another $487.00, so now it's on my mind about coming home, I call and they did not have the two babies on the flight again, so I call priceline and I'm on the phone all day I do mean All DAY, so when I do talk to this lady she tell me they book two 8 year old kids on a flight by them self & if I want them on the flight with me I would have to give them $407 more apiece.

I booked this hotel because on your website it says airport shuttle. The hotel did not have a shuttle. I now have to re-book at an increased rate. Your senior agent Luke put me on hold then never picked me back up or tried to call me again. Was really hoping you’d take more responsibility for your website mistakes.

Each time I plan to travel to my home town, I'm in need of a airline to fly, well I've always received a great low cost and price for my round trip flight with Priceline, I always choose Priceline whenever I fly!

This is also posted in review with Avis! I am posting this review for Priceline too! Here is the story... I reserved and paid for a luxury vehicle through Priceline only to find out when I get to the Orlando MCO airport Avis location that they no longer had my luxury car available. The rep at the counter said he can give me a larger vehicle and discount the price because Frontier had a deal and the car shortage wasn’t my fault. I accepted and told him I already paid the reservation when he asked for credit card to place a “hold” on it for incidentals.

I booked hotel, get dropped off there and go to check in and they tell me they sold my rooms and have no room, I had to book at another hotel. I immediately called Priceline and told them, they call me back saying they can not get a hold of anyone. Told me they will get back with me Monday. They charged me for rooms, here it is 2 months later after I filed a dispute with credit card company that next day when it happen, they want to say in email that they tried to cancel hotel room (seriously 2 months later) and said hotel will not refund and put it down as no show. Priceline says, "Sorry but you still getting charged." Priceline is a scam and tries to steal your money. I will hire a lawyer if I have to, I will not be charged for somewhere I did not stay and ruined 2 days of my vacation. DO NOT USE PRICELINE!! I WILL NEVER USE THEM AGAIN!!

I purchased 2 plane tickets on Feb 27 2021 through the Armed Forces Travel website as I am a current service member. There was an issue with them so I canceled them on Feb 27 2021 and rebooked on Feb. 27 2021. I was charged for the correct tickets on Mar 1, 2021 in 2 transactions for $1026.29. Then on Mar 4 2021 I was charged for a 3rd ticket. That ticket was one of the canceled tickets in the amount of $1026.29. I have tried disputing with the bank and was told there is nothing they can do as they are being told I was charged correctly. Priceline refuses to admit they stole money as they claim I was never charged and the airline can't do anything as I booked through Priceline.

I made a Priceline car rental booking for April 27, 2021. Priceline made the booking through Economy Car Rental aka Paradise Car Rental at SXM on Sint Maarten. When I arrived at the company, AJ stated that there was no booking, even though I had in hand a guaranteed booking, there was no vehicle available, and AJ would not provide any assistance to locate another vehicle. Contacting Priceline was of no assistance with Duke at Priceline stating that there was nothing he could do and that there was no compensation available. VERY DISPLEASED with Priceline's lack of any assistance, customer service, or compensation.

Three different hotels room had to be canceled and paid for more for the same hotel and the amenities I paid for through Priceline. Over a 250 extra. Never ever ever use them. They are incredible unsatisfactory. We got quadruply charged for the same flight across the country!!! Useless company. Never use them! Above all the this they only offer a apology!!! Ridiculous. Well you can take your apology and shove them in a sack!!!

I called to check rates and availability at Orlando Marriott. Did not even realize I was talking to Priceline I thought it was Marriott booking. I was told the rate was 144 and there were only three rooms left. I explained to the agent that I wasn’t actually sure if I was going to need a room or not but I was concerned that maybe there wouldn’t be a room left if I didn’t book. He told me that I can go ahead and book the room at the rate of 189 to include free cancellation. He advised that when I found out I definitely needed the room, I could call back and change the rate back to the 144 rate without the added charge for free cancellation.

We checked our credit card online this morning and had a charge from Priceline. A few days before we were just browsing (for a different month even) and never booked anything. Someone must have stolen our information while we were on the site. The charge was fraudulent and the overnight stay was for a few days ago. We called Priceline customer service and they will not refund our credit card because it was a past event and it was nonrefundable. WE DID NOT BOOK THE HOTEL. THEY WILL NOT GIVE US OUR MONEY. No one should ever use them because they will just take your money when you didn't even book with them. Their customer service is terrible and the lady just hung up on us.

I'm not happy at all with PRICELINE... I planned and booked a trip to Jamaica through Priceline, in which my flight was canceled by the airline and no one from Priceline or United airline had consideration enough to even call or email to notify me of this. Which is due to no fault of mine... It wasn't until I called to add another person to the flight that I find out that my flight was canceled...very inconsiderate. Had I not called, I would have never known.

Even when you book thru them, they can farm your reservation out to another company. We had 2 reservation booked at the same time and they were with 2 different companies. When we had to cancel due to surgical reasons we spent 2 days on the phone trying to get the cancelation only to be sent in a daisy chain to other companies. Not 'til we threatened to report them to Visa for fraud were we able to get all the reservations taken care of. We will not use them again.

Air India cancelled our return flight and said to work with the travel agent Priceline that booked the ticket. Even after hours of waiting on phone can’t get an agent. Callback doesn’t always work. Even if it works, the agent says he needs to transfer to supervisor and goes on hold and after an hour hangs up the call. Miserable service.

Booked a trip to Orlando. Selected my rental car. Car was advertised as located at Orlando International Airport. Next day I realized it was not, it is over 15 minutes away. Started looking into it more, Priceline in small notes says the shuttle runs every 15 minutes and that is a 3 minute trip to the rental car agency. That is not true, it is 15-20 minutes depending on traffic. After being bounced around and waiting for calls back for 6 hours I finally spoke with "Kaye". Who again told me my rental car reservation is unchangeable. I simply wanted a rental agency that is located in the terminal. She told me she is going to have to let me go because this call is ''unproductive". The information they provided about the rental company is not accurate. I wanted to change nothing besides the rental car company. Will this ruin my trip, obviously not. But it shows their lack of willingness to work with customers.

Extreme dissatisfaction with a hotel transaction. PriceLine misrepresented a hotel saying that it was close to the St Louis Airport. It was not only several miles from the airport, but the hotel also did not offer shuttle to the airport. The hotel (Quality Inn Florissant) was dishonest in description of its location; PriceLine was unsupportive and uncooperative in customer service. They should support the customer when they are using hotels that do not meet their promises. I will never use their services again and encourage everyone to beware of their questionable business practices.

Priceline is good but it lost its competitive edge when they stopped the bidding option. I use Priceline from habit but presumably they are no better than anyone of their competitors. It is probably best to search several to determine best deal and price.

Use them when I travel and hotels. I travel twice a month for business and I play travel softball. I get cheap flights and hotel rooms. It makes very easy and save money. Also told all my friends. They also have used priceline.com for their trips.

One night in Vegas for a meeting. Got the room but was told there is a resort fee... Check in at 8:30 pm. Check out at 9am in the morning.. When do I have time to use the resort? Next day in Albuquerque... made reservations and NO ROOM waiting for me! People in the lobby had the same problems with Priceline and the sister company Booking.com.

So I just booked my 48 qualifying trip. Have been a platinum membership for some time now. I really dont get any type of benefits. My price actually went up $10 after being there for a month. Then my deposit is lost and can't get it back. Out of all the issues I had you think they would consider refunding or giving a few nights for free. I had my 2 month daughter with me. She was the reason we stayed at the hotel because it was so close to the Children's hospital where she had appointments.

I tried the multitude of travel places looking for the best rates on a hotel for my wife and son and I for our upcoming trip to Sc. in June. Priceline by far had the best rates, the most knowledgeable associates and answered every question I had about what there is to do there as well as if Parris Island was allowing visitors to tour the Marine Recruiting Base, (graduated Marine Boot Camp in Nov. 83). I give them an eleven stars out of 10 for helping me.

Priceline is super easy to use and have a slightly lower prices. I do like that you can name your price as well. I requested my Airline tickets and rental car and it was ready to go when I arrived in AZ.

Priceline said they could get me a rental car in San Diego starting at $19 a day. That is part of why we decided to fly instead of driving for 12 hours. Once we got there, we didn't know how to pick up our rental car. Priceline was no help. We finally got to the rental car place, and they said they didn't even have the compact cars we had reserved through Priceline, so we had a choice between being stranded or paying as much money as we had already paid months earlier. We called Priceline again to tell them the problem, and they did nothing. Don't be fooled by the promise of low prices.

I booked a hotel, Travelodge by Wyndham in Great Falls, MT. The place was a dive. I felt unsafe there for a multitude of reasons. After one night I asked for a refund for the remainder of my stay, was told that would not be a problem by both the desk clerk and the manager. I checked out and went somewhere else. I was lied to. I reached out to Priceline to correct this. Priceline doesn't care any more than the hotel does. Priceline doesn't care that I was lied to.

When using Priceline, don't figure on saving a lot, and the fact you're locked in before you can verify your plans sucks. It's hard when you're traveling to check in with them to compare prices and see if you can bring your pets.

I would recommend Priceline.com to all my friends and Family because they booked everything & reservations tonight!! At TGIF FRIDAYS just like we wanted! And then back to our hotel which was booked ahead also, we had a very good vacation thanks to priceline.com!

Went out of town from KC to Atlanta and when I arrived, the vehicle I had reserved had been given away and they only had VANS which didn't accommodate what I was trying to accomplish, since I was there for business. They then charged me for insurance that wasn't refunded upon completing my close-out and cancelling completely, even though they stated it would be. Never again.

I had contacted Priceline to get a refund for a one night stay at a hotel due to not being able to check in 4 1/2 hours later because the hotel did not have any rooms cleaned. The hotel told me to contact Priceline since I had paid through them and they could not authorize a refund through the hotel. I contacted Priceline the next morning and they told me that they will issue me a refund and it will take 3 to 5 days and I have yet to receive one and it’s been two weeks later. I had contacted them three different times including today and was told today that they would not issue me a refund due to it being over 24 hours from the issue. They have drag it out for two weeks and then try telling me they sent me an email when I have no email at all from them in regards to this issue. Then they tell me that they have to get it approved through the hotel to give me a refund.

Booked a trip with a live agent whom lied about the room type and details. Also once I received the confirmation, the amount was more than I was quoted. Contacted customer service at least a dozen times and advised them to listen to the recording which they refuse to do. All they can do is have me wait until check-in, 60 days from now, and upgrade the room then but they cannot guarantee room availability. The issue is there are 5 of us and the room they lied about only sleeps 4 and a sofa bed or cot cannot be provided with the room type due to the fire code. Updated. The Priceline rep moved the room reservation to one that has a sofa bed. I called the hotel the next morning and priceline removed 3 guests, 2 were adults. Hotel will charge additional fees for additional adults. Remains unresolved. I would recommend not using Priceline.

I booked a hotel room for Memphis TN. My room's thermostat was broken so no AC and it was crazy hot. They were fully booked so couldn’t change rooms. Not Priceline’s fault but after speaking to the hotel manager they issued a refund in full to Priceline to give to me. I tried getting it through the text service but they would stop responding after a few messages then I’d have to start all over. I tried calling them and the automated system said I would get a call back in 30 minutes. I get the call back and someone is just sitting on mute listening to me say hello over and over again. I stated “So this is what you guys do, call someone then sit on mute until they have to hang up and call again?” And then they hang up on me. They are a complete scam and keep people's money for themselves.

Booked a room for $62. Oklahoma City and hotel tax is 13.6%. Debit card charged $87. That equates to about 40%. Called Priceline. Said room was originally $96 + tax so I still got a good deal and nothing would be done. I am done with Price Gougers.

I bought tickets to Kauai Hawaii with travel insurance. However closer to our trip the Kauai had seriously restricted access with 10 quarantine restrictions and other requirements. That would have not allowed us to leave our Airbnb for the entire trip. We tried to utilize our travel insurance but they told us that because we were not sick, we couldn't get a refund with the travel insurance, to call Priceline.com.

They will sale you a room even when the hotel will deny you because you are a local. You will show up to find out you don't actually have a room and your money. They don't care nor do they help get you a new room.

Never again will I use Priceline. They screw you out of tons of money and the employees/agents are not helpful at all. They (literally) laugh at you and make it so nothing is ever their problem. I talked to probably 20 different people with this mess of a trip and not a single one was understanding or polite. I will never use it again, wish I had read all the reviews before I booked through them. For a $2000 trip, I paid almost $5,000 that I cannot get back. Don't use Priceline!

I booked 2 car rentals and within 1 day I tried to change the date. Priceline canceled my reservation and charged me $125.00. I would have still used them and changed the date but Priceline should see how Southwest runs their company.

We rented a car through Priceline on a recent vacation to Florida. The car rental shuttle never picked us up at the end of the night and we had to sleep in the airport. The car rental place (Fox Rent A Car) double charged us for rental we never received on time. They refused to work it out with us, but Priceline got involved and arranged for us to get back double the amount the rental car owed us in a very quick amount of time. We will definitely use Priceline again but NOT Fox Rent a Car!

DO NOT USE PRICELINE. I booked a trip using Priceline and when I got my confirmation, my name was spelled wrong. I contacted the airline who told me I needed to contact Priceline to change it. Of course I was put on a waiting list for a call back when an agent was available, but when they called back, I was able to give my name and they disconnected. This happened 6 times!! So after 8 hrs of waiting for call backs, I searched for other ways to contact them. There is no other way to contact them for this. DO NOT USE PRICELINE. DO NOT USE PRICELINE. DO NOT USE PRICELINE. YOU WILL BE SORRY!!!!

We booked a trip with Priceline which included rental car, hotel and air transportation both ways. The flight to Florida was delayed twice and Priceline notified us both times. However when we went to check in for our return flight it kept saying there was an error. So I wasted 2 hours getting a hold of the airline carrier only to be told that they contacted Priceline February 28th to let them know the flight was cancelled. Now mind you I got a email from Priceline saying to make sure I check in for my flight!

This is my 1st and last experience! Priceline is a HORRIBLE company to deal with when making flight reservations! Reservation was changed a week after booking to have a 5 hour layover in Houston (originally was 2 hours) which will put me at my destination too late! Trying to reach customer service is a waste of time and when I finally got to speak with someone, I was told that each ticket would be an additional $300 to change!!!! Something needs to be done legally with this company for the tactics they use!!!

Never again will I ever go through Priceline. Made my first trip a horrible experience. Started with getting off the plane to wait in line for a hour and half after a delay flight to no rental car that I reserved a month in advance. They also don’t tell you that when you do the bundle deal you still will get charged again at the hotel. Now I have to wait to til they send my money back after numerous times calling.

I have not even left on my vacation yet and I already know that I will never use Priceline again. My Priceline profile that I have a trip waiting does not show up on Priceline. How is this and why is this possible. I guess it's so that they can't be held accountable.

Idk how they have 3 and a half stars? Every person gives them 1 Star. I tried to get a hotel thru them for the night. Well the way they have it set up they give you prices for other days and I didn’t so I booked the room. And I immediately wanted to change it, but they make it so you can’t. So I had to pay double for that and for the other room????

We are visiting family in FL. After checking car rental prices, I found Priceline was more than 300.00 less than other rates. I checked Priceline and its reputation online and decided to book a car for six days. I was aware that there was a no refund policy but the price was so good I decided to move ahead. When I entered my information, dates, addresses, banking information, price was 374.81. When I clicked to complete the rental, the price was 622.59. I quickly contacted Priceline via messages and was told I am not a VIP. Unacceptable. I called the 800 number and was told that prices change quickly. Customer service was very nice and very understanding but couldn’t do anything except offer 10% off our next visit to Priceline! Priceline user beware. After reading other reviews I hope we have a car waiting when we get to FL.

I got connected one stop flight months ago and I wanted to buy additional one more ticket for same flight. But I learned one of flight was canceled and they gave me different flight but there is no way to reach that flight. First flight’s arrival time and second flight’s departure time was so close. If I didn’t call Priceline to buy second ticket for same flight I didn’t even know my current flight was canceled. They didn’t send any email and give a call. I have only 5 days for current flight and they asking me to refund my money. But if I cancel it they will charge more for new ticket due to flight date soon.

Booked reservation 2 nights, cancelled reservation less than a hour from making reservations. Spoke with Priceline customer service, couldn't do anything until Saturday. Had to have April at the hotel to cancel cause she was the only one who could cancel and refund my $162. Yesterday was a week but Monday so I called today and I'm only getting a portion of my money back, because that's all that April would approve, because I was considered a no show even though I cancelled my reservation and contacted your customer Care service.

I was going on trip in Mexico so I put a car rental reservation on Priceline for 7 days at a total cost of $151. I thought it was a great price but I sure was wrong. When I got to Mexico, I looked around for the car rental place but it was nowhere to be found. On my reservation it said that the car rental was in the airport. I looked around, I called the place but on the reservation, it had the wrong phone number and address. I tried calling priceline but the wait for 2 hours. So I left my number for a call back and I continue using google.

I booked a hotel stay in a 2 bedroom suite. It was advertised as a 2 bedroom suite but when I got to the hotel they didn't even have that type of suite on the premises. It actually was 2 separate hotel rooms. It was only due to the Hotel's General Manager doing everything she could that we even got rooms next to each other. I showed the Manager the site's description of the supposed suite & she was upset because it was offering a suite that her Hotel doesn't offer. She said she was going to have to contact them to take it down. The Manager & staff were terrific and went out of their way to make up for Priceline's advertising.

In December 2019 we got tickets for the Kenny Chesney concert in Pittsburgh, PA and we booked a hotel through Tickets at work which went through Priceline for the better deal for the one night we planned to stay after the concert. Well of course the pandemic hit and concert was cancelled so I have been going back and forth with the hotel and tickets at work and even Priceline since they were the person they used to get my money back for the hotel since everything was shut down at the time the concert would have went on. The hotel has been wonderful through the whole process and even released my money back to Priceline since September 2020.

I made a reservation for a hotel on Priceline, selected to pay on check-in and change my reservation. They charged me the day before my credit card statement was due without my knowledge incurring interest fees, told me they didn't have proof of my selection and therefore would not fix the problem and that I would have to call the hotel. Upon calling the hotel I found out my reservation was unchangeable on top of charging me pretty much right away. So I am out an extra $50, half my party has nowhere to stay for the event we are going to and will probably have to pay even more money for Priceline's theft. The entire time I dealt with customer service they tried to get me to get off the phone and said it wasn't their fault they screwed up my plans that have been made months in advance. It is cheaper, and way more efficient to shoot yourself in the head than deal with this crap company.

We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline's fault. We tried contacting Priceline and the hold time was more than 40 min. When I finally got through, I explained the situation to the customer service rep who tried to contact the hotel for verification. She claimed she couldn’t get ahold of the hotel because it was the wrong number and she was calling a hotel in New York (rather than Phoenix).

These are the thieves you all should watch out for, I am not given a refund for a car rental I made and did not use, on the call to Priceline the supervisor josh referred to me as dumb and blind, I had made an urgent car reservation for an Alamo car rental through Priceline and made a mistake with the city I was to arrive, I ended up not picking my car rental, now they are saying no $$ out of my total amount of $187.70 will be refunded to me for service not received.

Priceline has this thing where they will assign you a rental car from certain companies guaranteeing you a certain price. They do NOT tell you that some of the companies they may assign you to require more than their own insurance and will therefore charge you on arrival more than you pay for the car basically. With no warning.

I booked a car rental in Dominican Republic with Priceline. No fees were supposed to be taken but before I arrived, Allianz Car Damage cover were debited on my account. When I arrived at the airport:

Booked a flight for Feb 14 2021 to Ohio for my father's funeral, which I never step foot on the plane due to cancellations due to bad weather by the airline. Contacted Priceline immediately after making it back home from spending the entire day and night a hour and half away on normal conditions at the airport. As of today 4/8/21 have been told still waiting for the airline to send them the refund and soon as it credited I will be refund. Spoke to a dozen different customer rep not to mention received a email on 2/25/21 from the airline notify me that a credit was sent back to the travel agency I booked the ticket at but they still say they have not received. They are full of **.

Thank you Priceline for ruining spring break 2021. We did our reservations months in advance only to find out the rental place that you selected does not rent to residents in the state of Georgia because we live in Georgia. #stranded

Booked 4 rooms for total of 11 nights all on mobile app. Didn't realize they would tack 25% tax on 2 rooms but not others. Asked for copies only gave me copy of 1. No help with customer service. Beware. Read every line on each reservation.

Make sure you read all the fine print if renting a car from Priceline! No changes allowed to your reservation with no exceptions!! You can't change pick up date, delivery date, nothing at all. You can't speak with anyone only online and they are worthless. I had to fly in a day early but they told me can't make a change, this was 2 weeks in advance...I had to call car rental company personally and the hit me with another 130.00 to get the car a day early...I would not recommend ever using Priceline for car rentals in case you have any emergencies or changes in your travel plans...I will make sure my company and all my friends and contacts know this and don't use this company!! Too many good companies who understand customer service and customer needs, be careful and good luck!

Booked a car from Priceline at the airport in New Orleans. All the information on the booking was false, down to the name of the vendor. Even the name of the vendor was incorrect. Said was on airport, and was not, vendor was located in a homeless shelter. Classic bait and switch, truly reprehensible. Will never use again.

I booked a flight on August 28th, 2020. Transaction cleared, and I received a trip number. I went to manage booking a few weeks later as it looked like the trip was panning out. The cancelation form said I had an invalid trip number. I called priceline and they said the trip number was correct and to cancel online. Which I still couldn't because of the trip number coming up invalid. They then advised me that closer to the trip, it would become valid and I would be able to. My flight is 3 days away now, the trip number is still not valid. When I call Priceline, the automated system says they are overloaded right now and to call back within 3 days of departure so they can help others and the system hangs up on me. I contacted them via Twitter and after 2 days I finally received a message saying to contact a phone number. The same message plays and I just get hung up on.

We book a car on March 30, 2021 for a trip on April 7, 2021. Due to a Covid issue we called March 31, 2021 to cancel and refund our reservation. Priceline did not cancel or refund anything. Other booking services such as Orbitz, Expedia, and more allow cancellations. PLEASE DO NOT USE PRICELINE ANYMORE.

I booked a hotel with Priceline The Grand Hotel in Fort Lauderdale. The room had roaches and dirty. I called Priceline and they were not very helpful. I can't believe they have this hotel on their site. Priceline I feel like priceline don't care about their customers experience and continue to offer this hotel even with their knowledge of bad reviews. It's all about the money. I will never use priceline again. Hotel.com is very helpful.

Made a reservation for flight, hotel, car through United Vacations which contracts with Priceline. My trip changed so tried to fly a day earlier and update hotel and car. Priceline wouldn't do it and said call the vendor. Called the hotel and car and they said Priceline has to do it. Had a 3way call with car and Priceline. Thrifty authorized a full refund to allow me to rebook because Priceline wouldn't add a day and they couldn't change the Priceline reservation. After Thrifty hangs up, Priceline says they will charge me $70 for cancellation fee because Thrifty charges them for cancelling.

ABSOLUTELY THE WORST SERVICE I'VE EVER HAD IN MY LIFE. I prepaid booking and arrived at 3AM with the hotel “overbooked”. Priceline wouldn’t answer my calls to refund me. I didn’t get referred anywhere to stay. I finally got a call back the next day and hung up on. Today I finally got another call back and spoke with Regine (agent # **) who told me there is nothing they can do for my trouble other than offer 5% off next booking. I asked to speak with someone else and she absolutely refused. This is the WORST service I’ve ever experienced. Horrible horrible horrible.

I decided to take my two teen daughters and maybe my adult son to Virginia Beach to celebrate my birthday. While searching on my own for specific accommodations, I soon learned that I needed a travel agent so I contacted Priceline. After talking to an agent asking for a suite that had two bedrooms, one with a king size and the other with two queens. Along with a pullout couch in the common area and a kitchen. The agent assured me that he found what I was looking for.

I booked a package through Priceline. Friends wanted to join so I contacted them to add 2 more people. The wait time was over an hour, they called me back at 4 am. The hotel reservation agent called them liars because Maria from Priceline said they couldn’t contact the hotel, I had to. I got 3 way call with Priceline and hotel and Maria from Priceline and Marriott agent were arguing about Priceline lying to customers. I was in tears on the phone. Absolutely the worst experience I’ve ever had and will never recommend them. They should be out of business. Maria, Luke, Ares all rude, incompetent and clearly not customer oriented. Do not waste your time or money with this company.

Do not use the pre-pay rental option, particularly with Dollar Rental. I rented a car this way, paid $353 up front and ended up not receiving a car. I waited in line for an hour with my 2 and 6 year old before calling it quits as we were still near the end of the line. Others had reported they had been in line for 3 hours AND when they reached the front, they did not have the type/style of car they reserved.

Myself, one of their so called support supervisor and my bank had three-way call. Priceline said they'd fax over that money to be refunded but guess what? Nothing ever happened by Priceline. They stole $69.17 from me and calling them just gets a run around. DO NOT BOOk THRU THEM.

Priceline made me a vehicle reservation with Dollar-Rent-A-Car (DRAC) to pick up on March 18, 2021 at 12:00pm PST. Upon arrival to DRAC I found the place closed so I called DRAC customer service and they told this location 3300 Las Vegas Blvd S Las Vegas, NV 89119 is closed until Monday 03/22 and that I needed to contact Priceline to see if they could transfer my reservation to the nearest DRAC open location. I called Priceline and the system told me there was a 45 minutes wait time and that I will received a call back and I accepted that however, I drove to the open DRAC to see if they could do something for me in the meantime; once at the new DRAC located on 4775 Swenson Street Las Vegas, NV 89119 I find out at the counter they couldn't help because all vehicles were booked and there was no vehicles available in any office in Las Vegas.

Customer service doesn’t want to give refund back due to bed bug being in the bed. They go off of what the hotel tells them and you would not want to book with them. Do not book with them at all. They suck.

I have repeatedly called and email Priceline to allow me access to my account and correct the way my first name is listed on my flight tickets for JetBlue, that does not allow me to enter my frequent flyer number or my TSA Preflight number under my ticket number. This is in regards to a flight, hotel and vehicle rental I reserved and paid on March 8th, for my wedding trip that is happening on May 2nd through the 7th.

My daughter and I went to check into our flight at the airport only to find out the price on a new a week in advance that this flight have been canceled and had sent us confirmations the night before did the flight was still on. No one at Priceline was able to provide any assistance over the next seven hours. We were stuck at the airport and ended up paying out money out of our own account to rebook her own flight because no one at Priceline is competent.

Booked and paid for hotel and received confirmation. Two hours before my check in time I was notified the hotel was overbooked. Left me out high and dry, customer service did not care that my daughter and I had no where to stay tonight. Did nothing to accommodate but an offer to stay at Knights Inn, unacceptable!

I booked a car on Priceline.com. When I put in my travel dates and details, every car listed said "Free second driver." I have screenshots that show every car listed, including the car I rented, says free second driver. Even though they clearly state that second drivers are free, it turns out that second drivers cost more money that's payable to the rental company. When I called customer service they didn't do anything about it. Priceline advertised one thing and then took it away when I purchased. That's lying to customers and it's false advertising. How do they get away with this?! They just lost my business FOREVER.

Priceline are thieves. They will steal your money!!! Do not use their services unless you want your money stolen. We arrived at Fort Lauderdale airport and was denied a car that was prepaid because I was using my company card (which clearly has my name on it). When we call Priceline and explained the situation they said no refund. So disappointing and I will do everything in my power so that myself or ANYONE I know doesn't use their services.

I found a flight, a hotel, and car that worked for me and my trip to NJ. Every time I went to check out, it suddenly said the hotel wasn’t available and I had to choose a different one. When I did, the car wasn’t available and I had to pick a different car. This went on several times. I finally got everything booked and got the confirmation price. Later I see that they charged me to hold the flight all of those times I had to change things. They charged me literally 10 times so $1900 and when I called to get it fixed they couldn’t help me and didn’t offer anything to compensate for this inconvenience. I will NEVER use them again.

I rented a vehicle through Priceline in January. I prepaid for a Mid-Size SUV and it came with a guarantee because I prepaid the reservation in full. When I arrived to pick up the vehicle, Priceline’s vendor partner told me they did not have the size vehicle I rented. They told me that they only had a standard SUV and I would have to pay an upgrade fee to get the vehicle. When I questioned this and showed my guaranteed reservation, the rep just told me either I pay the upgrade fee or lose the money I already paid because it was a prepaid rental and it would not be refunded. I was held hostage now needing a car and not wanting to throw away the $252 I already paid, I paid the $159 for the upgrade and fees for the 3 days I had the rental.

I just spent 1600 in booking a trip through Priceline. There was an unauthorized purchase and they refuse to give me my money back. I stated repeatedly I did not consent to the charges and they keep refusing and are LYING about my rights and their policies.. I'm so over this company.. Never AGAIN!

I booked a hotel through Priceline at the Rio in Las Vegas. I booked 2 rooms and received the confirmation for both rooms. When I tried to check in on March 6, 2021. They only had 1 room reserved. I was on the phone for 3 hours with Priceline. No resolution. The representative was very incompetent even the hotel manager was frustrated. I called afterwards and still got nowhere. They ruined my entire trip and they were not even concerned. Come to find our Priceline booked my trip through a 3rd party and I was unaware. They kept telling me they have to contact Agoda and when I asked for the number to Agoda they said it wasn't a public number. All this and the representative didn't seem to understand English because it was a call center in another country. This really sucked.

I booked 2 flight tickets on Priceline several months ago. I received updates to check in up until I arrived at the airport the morning of. I was told by the airline that the flight did not exist. I never received a cancellation email. They did not offer any voucher for the additional flight we had to purchase the day of that was 4X the price since it was last minute. Would not use this company again to book flights. Unreliable and poor communication.

I got one of the express deals where you don't know where you're staying until you pay. Never again. They sent me to a drug, roach and prostitute infested motel. The place houses drug addicts and homeless people. They have no security. The police are there daily. My brother stayed there and was robbed a few times. When I called Priceline they basically said, "Too bad nothing we can do." I guess I'm taking a loss I can't afford. I never get away it was a early Mother's Day gift from my Son. Very dissatisfied and disappointed in Priceline.

I booked a hotel to go visit with my father before he past away. He passed on the exact date I booked the trip, I tried to cancel and for some reason it would not let me. The next day VOILA it allowed me to cancel booking. I called an agent and he was not helpful at all because even in a pandemic everyone is still trying to hustle people. THANK YOU PRICELINE. THIS WILL BE THE MOST MEMORABLE FUNERAL EVER! I'LL NEVER USE YOU AGAIN!

I booked a non-refundable room on Priceline. You would think non-refundable is different from non-changeable. Not as far as Priceline is concerned. I was looking to switch my dates to a DAY earlier when doing so would result in ME paying MORE, not Priceline and the hotel losing money. That action is in the favor of the business, not mine. But no, Priceline insists on having hardline rules even during COVID times, which is still very much a thing. A Priceline rep actually told me “we only offer non-refundable bookings” which is absolutely NOT TRUE and TOTAL NONSENSE! (How is it that I was able to book other reservations with free cancellation???).

I reserved a room thru Priceline at Super 8 in Alton, Illinois for February 25, 2021..Upon arrival they did not have my reservations, didn't think anything about it, so the front desk went ahead and honored Priceline pricing. The very 1st room was 205, as we walked thru door, no lights were working, I tripped over something, noticed the window was wide open and someone had slept in the bed, after finding a light that would work, What I tripped over was someone's bag of clothes. I went straight to front desk, and told them I'm not happy with wtf is going on here, so she gave me another room, went to the downstairs room and I swear no sooner than I sat my luggage on the bed roaches came running out!

I rented a car from Priceline with the car rental Payless in San Diego. Priceline said that I wouldn't have to pay anything at the counter since I paid all of the reservation to priceline. When I got to the counter the price doubled even though I rejected everything except the collision damage waiver. Priceline and payless double charged me for everything. Once I noticed the scam I returned the car hoping I would get at least half of the money but I didn't. Priceline said no refunds even if the car is returned earlier. They all lied to me and straight-up stole my money. I will never ever deal with any of these two companies and if you appreciate your money, you shouldn't either.

So I recently booked a trip through Priceline car rental & all. I even paid the extra $50 for Insurance. Come to find out insurance can do anything. When I called Priceline they were SUPER rude. Wouldn’t even let me get a word in. Both the service agent & the supervisor. Now they wanna charge me $300 for the car rental & $200 to cancel the flight. The whole trip costs me $950. How is it that you’re going to charge me more than half of what the trip costs? Be careful before booking with Priceline. You’re better off going straight to the airline.

I had a car reservation with Priceline. The car provider said that they can't fulfill the reservation and offered an upgrade which was 3 times more expensive. I didn't take the upgrade and left without a car. I was charged by Priceline nonetheless.

I've spent hours on the phone during my busy day trying to get my refund after confirmation of my cancellation. Only to be told I wouldn't be getting my refund because of small stipulation that isn't clear when booking or even mention during one of hour long phone calls?!?! Only intent is to keep your money and no service rendered if you have to cancel for any reason. I will not use this platform again.

I accidentally booked wrong date and no one could help me change it. And didn’t even offer me a coupon or anything. I’m a blue member who travels quite frequently. I went to last minute deals and got the hotel for the right night and they said I could cancel or change the dates whenever I might need. Happy I finally found a company who cares about their loyal customers.

I ordered 5 flight tickets with Priceline for an international flight that was canceled. I have to leave the country this week and they are saying it's going to be six weeks before we get the refund. When I booked my tickets there was no wait or hold time on my phone, when I tried to cancel I was on the phone with them from 5 am to well over 5 pm. The customer service is just ridiculous! I will never in my life will be buying from Priceline again. Do not purchase with them, the customer service is horrible.

They are thieves...Don't purchase any services from their websites! I rented a car from their website with the option to provide my own collision insurance coverage. However, when I arrived at the rental car company (Fox Rent A Car Miami) another terrible company, Fox didn't accept my comprehensive insurance policy and refused to give me the car unless I purchase their own insurance policy. I explained Priceline sold me the rental and give me the option to use my own policy but their answer was that they have their own company policy and not bound by Priceline. I called Priceline asking for a refund but they refused to return the money. Fox refused to give me the car and Priceline stole my $375!!!

I’ve rented cars using Priceline 4 times in the last year. I had problems with my most recent rental and used the Priceline online text support to try to get my problem resolved. My issue was that I was overcharged $50 (410 vs 360) on my 2 week car rental from Enterprise. I hadn’t noticed that when I made my reservation it listed my pricing as “estimated”. With previous rentals, I never had an issue. The online support person told me that the price was only estimated and likely when I went to pay the cars were in higher demand. Hmm. I was pretty aggravated with her response.

I made a reservation for rental car and I looked into the website to make sure the reservation was refundable. But at the time I had to cancel they sent me a contract that somewhere they protected their back by writing that is non refundable. At the time of purchase it was said, "Enter your credit card, your credit card will not be charged until you pick up." This was enough for me to feel safe. Not knowing that some businesses are abusing the pandemic situation to change their policy and get paid anyway. Don't use their website because they are no honest.

When booking a hotel through PayPal, I received a notification after I approved the payment through Paypal and was redirected back to Priceline and that read "oops, your room is no longer available, please try again." This happened 3 times. I used the credit card option on the 4th time and it went through right away. I also booked a 2nd night at a different location with the credit card and it went through right away. I always use the non-refundable option because of the cost savings. When checking my email the next morning, I noticed 3 confirmations, 2 for the first night and 1 for the second.

I have no words to describe how awful this website has become. I have used many in the past and loved them all. I booked a trip last night and because things happen part of my hotel was questioned by the bank as fraud. I quickly stated, "No it wasn't." And they cancel the hotel part of my stay. When I called I got the run around and was told to rebook the hotel only. So, I did that and it wouldn't let me book the hotel. So again calling and getting nowhere, I was told they could help me but it was going to be over a 100 more. I said forget and book a different hotel. Again, it stated I was going to pay for hotel and pay resorts fee when I get to the hotel. Nope, again another error. Please don't ever book with them. Search other websites, direct contact with hotel, airlines, whatever. They will screw you over. And simply state sorry there's nothing we can do.

Booked a trip to visit my son who is in the military, due to Covid his base was shutdown ... attempted to cancel my trip only to be told that Car rentals were not refundable, when booking the trip it clearly stated that Hotel and Car rental could be canceled 72 hours prior to reservation. ... when I called customer service to cancel my trip they informed me that due to their contract with Budget Rental Car they could not refund my money. I will never use Priceline again!

Oh my God!! I am giving one star because there is nothing lower. I booked a flight, hotel, and rental car through Priceline and within hours got an email from my hotel that said I was arriving during a quarantine period. I immediately started trying to cancel the trip. I got the airline tickets cancelled myself. When I tried to cancel the hotel and rental car, I was told that the car had to be cancelled by the company I booked it with, Which was apparently their affiliate Booking.com. So I called the number I was given, and called and waited then was told that I booked it through Priceline so I would have to call them. I bounced like this for well over an hour. I will NEVER use Priceline.com or Booking.com for anything. One of the calls, they told me to call in the evening during a "non peak" time. It was 8:30 P.M. Wow!! It has been a long time since I dealt with idiots like this! They were polite enough, they just didn't know anything!! Never again for these jerks.

We booked a car rental through Priceline called Ace out of the Orlando airport. Upon arriving and hours of confusion we found the Ace car rental had closed months ago. Priceline failed to notify us of any issues. Being stranded in the Orlando airport we called Priceline for assistance. We found Priceline Customer Service as no service. They said they could not help us with rebooking and Told us we had to rebook ourselves. What good is customer service if they do not have authority to assist in rebooking? We ended up rebooking ourselves and cost at least an additional 500 dollars and hours of stress.

I booked hotel in Priceline website. They do not have a proper information about hotel amenities. It says that hotel has a car park available but it doesnt say that it is not free of charge. Because of this misleading information I had to pay extra in the hotel as it was already late when I checked in, despite there were many other hotels available with free parking. I would choose the other hotels I had known about it.

So I book a room through Priceline.com and when I show up the management at the hotel is telling me since their card reader is not working they are going to need $300 cash that they will write me a check for when I check out.

Had a reservation for 4 PM. Location actually closed at 2 PM. Customer service dragged their heels for over a week to get a refund processed. I had to actually call them and then wait on the line to contact the car rental company to verify that the location was closed. Customer service said they had been trying. I got them in touch with rental company in 5 minutes.

So I understand that Priceline isn't responsible for the current pandemic but if there is any decency left in big business, they certainly don't know how to show it. I had a reservation at the Hilton in Panama City, Panama, but upon arriving at the airport I was sequestered to a quarantine hotel because I tested positive. While waiting to be transported, I cancelled the reservation. I ALSO cancelled the reservation with the hotel directly. When trying to get a refund, Priceline said they could not confirm with anyone at Hilton(????). I got through several times without issue. Once released, I went to the Hilton and got numbers for management, who incidentally were 1000 times more helpful than any Priceline staff. After all that, Priceline kept the funds and there was no dispersal to the Hilton as confirmed by the general manager. Priceline is not worth using, don't know why I ever did. USE PRICELINE AT YOUR OWN RISK.

I am going to try to keep this simple and not be all cliche. So the worst snow storm in history happens, but before that happens we have flights booked through Priceline, mind you I am aware priceline has nothing to do with the cancellation of my flight due to the weather. I do however feel that it is absolutely unnecessary for my funds to return to my account in 2 - 3 weeks.. No accurate date was provided to me. I am unsatisfied and will never use priceline ever again.

Had a pre-paid reservation. Found out I may have been exposed to COVID but they will not refund my deposit though most other businesses including hotels and airlines that they do business with, do have policies forgiving COVID exposure. I am sure Priceline will be getting paid in this case but not Thrifty rental car. In this day and age most businesses are receptive to this. Surprising that Priceline irresponsibly would rather I contaminate a rental car of one of its partners than refund me $200 but good to know for the future.

So I see from the reviews Priceline steals peoples money a LOT! So I had a power outage on February 13th. I tried to book a room at one hotel through Priceline, put in credit card info and it said "sorry room is unavailable" right after it took my card info. So I booked another hotel immediately after on Priceline. Looked at my debit card transactions the next day and saw that I had been charged for the hotel that they said was unavailable. Called Priceline and pretty much they told me the hotel have a no cancellation policy so "Sorry. We are keeping your money." Do not book with Priceline because from the other reviews I see this is their way of swindling people out of money. THEY ARE THIEVES!!!!

On 2/16/2021 I tried to book a room for my husband. As I tried to complete the transaction the Priceline website told me, "Oops, your room is not available." Nothing else. I then went to the hotel directly and booked a room for 10.00 cheaper than my supposed VIP deal. As I then checked my email for the confirmation from the hotel I found one from Priceline that said they had indeed booked my room. Surprisingly. I used Priceline’s chat and they just responded with, "We can’t understand your question please rephrase." One of my responses was “dispute charges”. Still they responded with, "We can’t understand. Please rephrase."

I went through Priceline to book a hotel in the middle of an ice storm. When asked online what city we wanted to stay in, I put Murfreesboro, TN. We opted for the price breakers deal and was given a hotel that was 1 hour away from Murfreesboro.. The weather conditions were so treacherous that there was no way that we could have driven safely on the ice.

What you see is not what you get booking on Priceline. Advertised amenities turn out to not be available and it costs you more money in the long run. And if you need help expect to wait hours for a callback. They are not equipped to handle high customer call volume. We were stranded in Dallas due to weather and flights being canceled. There are no rideshares or taxis operating, so we opted to book a hotel that has a shuttle to and from the airport.

I made a hotel reservation at Country Inn and Suites in Beckley WV through Priceline. I am a VIP through Priceline since I book most hotel stays and flights. We stayed at Country Inn and Suites on February 12-14, 2021. On our drive home on the 14th my husband started feeling itchy and I did too in a few spots on my arm. By the time we got home 4 1/2 hours later we were covered in bug bites on our back, arms and legs. This morning my sons woke up with bites on their arms and back. We called the hotel to talk to a manager, but they haven't called us back. Since we booked through Priceline we called to tell them we think the hotel has fleas or bed bugs and would like some compensation. They told us since we did not notify the hotel before we left that they couldn't do anything about it. They didn't care that the bites showed up after we left the hotel and had already checked out. I will no longer ever use Priceline again!

We are under a winter weather warning/ice storm with up to 1/2" possible and are unable to fly out tomorrow as planned. Priceline charged the full amount to my credit card as soon as the reservation was booked (about 2-3 weeks ago). I am now not able to travel at all but my husband is still going, just not for the same duration. They will not refund, they will not allow pick up on Friday instead of Monday AND they will not allow my husband to be a driver on the vehicle. So in essence, we are out almost $300 and are going to have to rent a vehicle from another company. This is the first time I've used Priceline and will be the LAST TIME. They have my money, which they could keep, but are offering no services whatsoever. Terrible way to do business in this day and time.

Bought a ticket from Priceline for Travel for the Military and naturally the event this ticket was for was canceled. Not to worry though, I paid for the trip protection! Well after a few hours on the phone between Alaska Airlines and Priceline, I had the pleasure of essentially being told to get bent. Turns out the coverage is only good for 24 hours after you buy your ticket. If you gotta travel, I recommend just driving. If that travel is overseas, driving will still leave you less disappointed.

My reservation was made through Priceline and I stayed at quality inn. It's too long to post here but the bottom line is the only response I'm getting back from Priceline is for them to tell me that I don't qualify for a refund when I haven't said one word about asking for any money back. I fell in the bathtub after being denied a handicap room and finding out there was actually one available by calling anonymously and asking for one. Priceline keeps telling me there's nothing they can do and I just want to know whatever happened just customer service and that people should know that Priceline does not stand behind their customers.

I got a room on Priceline, and the day after I booked it the Birthday party was cancelled and when I called to explain and cancel my room they told me, "Nothing could be done, you have to pay for your two night stay!!!" This wasn't the day before I was to arrive, but the day after I booked. I feel this was not fair and is not a good policy. I will never use this service again.

Prepaid a car rental using Priceline's website for a third party, Fox rent a car. At moment of pickup, we were denied rental due to not being a "local rental". The manager at fox informed us he had no authority in refunding the rental. Mind you, we were stranded at the airport at 11pm with nothing else open to rent. We asked the manager to please notate in his computer that we could not get rental so that way when we call priceline, no issue. We contacted priceline immediately walking out the door. Priceline assured us in 10 days they would investigate and inform us of outcome. Just received an email stating they cannot issue a refund as there is no note.

We had no problem booking the room with Priceline but once we checked in, the room had a non functional toilet, the locks on the door was broken and the room was less than clean. We asked for another room and this room was dirty and we found bedbugs. Priceline told us that it was nothing they could do to ensure that we got a refund. Needless to say, we had to go to another hotel and pay for another room. This will definitely be our last time using Priceline.

I used the Priceline Express like I have for many years, even told my friends about it. This time I booked almost 2mo in advance for a 2.5 star hotel, so was in the category with Hampton, Red Roof Inn and Holiday Inn Express. What they gave us was a 2 star motel with outside entry. Being older we wanted the safety entering the hotel after our late night conferences. I called back immediately but she said I would have to speak with a supervisor who would get back with me within two days.

Purchased an all inclusive for 2 adults and one 16 yo. Was quoted a price for all three of us, paid in full before we left. Once at Hotel we were charged an additional 752.00 for daughter. Didn't have a choice but to pay as we were in Mexico and couldn't get a hold of Priceline or get a full refund from hotel.

We reserved a rental car through Priceline and Fox rental to be picked up at the FLL airport for 5 days. However, after waiting in line for over an hour after our flight we found out that our reservation was made for the Miami airport by mistake. Priceline would not change our reservation or refund our money in any way. We had to pay for all 5 days of a rental car we never used and pay to rent a different car as well.

I booked my rental car and then was quarantined because of Covid. They said oh well. They have no concern for people being affected by this pandemic. I will never use Priceline again ever. And I suggest you do not gave them your business either.

What a horrible experience! It was such a disgusting and embarrassing moment. Honestly I’m gonna make sure nobody around me uses this “Priceline”. At first you guys told me I was renting from Dollar, few hours before picking up, I received an email stating that instead of Dollar my pick up will be from Hertz. I landed and went to Hertz and my reservation was nowhere to be found. Such an embarrassment! Then they sent me back to check it with Dollar, and same they couldn’t find my reservation. It was frustrating, knowing that I flew from California to Georgia, I mean so unprofessional. I still have the bitter taste of that night, a whole mess...

This company is scam, we booked a vacation package from Chicago to Cancun on Dec 30th 2020 and on 01/25/21 exactly 2 days before vacation they send us an email that hotel is not booked, it took us 2 dates to fi

Being extremely tired it was my fault I had tried to book a room before my flight a week in advance confirming everyday and they simply could not give me a room before my flight which they were claiming they could.

Rental through Priceline for Hertz. Arrived at airport- no vehicle available- finally brought me a car with 2 flat tires and told me it was OK. I refused so they punished me with a beat up Chevy (I kid you not) with bumper falling off and dents everywhere. This car was filthy with discarded cups and napkins - I thought we had a COVID issue!! They said they had no one to clean it. I left the garage to find out the interior lights and panel would not work or blink, and sometimes the headlights would flash on and off. I tried calling Hertz waiting over 3 hours with no response. I called Priceline the 2nd day of the rental - I was told to wait 10 days before they could change out the car.