Priceline Reviews

My friend and I bought a ticket with Priceline to go to Cairo Egypt. We were suppose to come home on 9/22 and we got an email saying tickets was changed to 9/24. Contacted company right away. Put us on hold for 4 hours and then told us they put a request to change our ticket. Never heard from them. Contacted them again and waited another 3 hours and as I write this I have been on hold with them with no hope to get a reservation to get home. We are two American women stranded in Egypt because of their lack of customer service. They are dishonest and the worst company ever. Ladies stay away from this terrible company.

I booked a few weeks before my stay and I had to modify my stay for shorter. It took them 2 hours to change my stay. Then when I got to the hotel it took them another hour with them and the front desk to get their stupid card to work. They didn't even resolve the problem. The employees at the front desk did.

I went to hotel website only to find at check-in that it was Priceline instead. At checkout I asked how much it would have cost through the hotel site. Found out that it had cost me more with priceline.

I booked a room at a hotel, the first room had roaches, second room was ok but then when I woke up in the middle of the night I saw roaches around our bed and in our bathroom. We had to end up sleeping in our car. Paid almost $100 and all Priceline could do was offer a 15% coupon. Very disappointed in Priceline.

I went onto Priceline to get a night's stay in Houston. A deal came up for a 2.5 star unnamed hotel. We purchased. It is filthy, dirty, dusty, dirt thick on fixtures, ripped up and more. Priceline said all sales are final.

Priceline agent reserve a hotel for me during Hurricane Ida. The agent told me that the reservation was 120. Turns out I was overcharged 100 extra so the stay was $220 expensive and on top of it all the hotel room was unclean. I went down to hotel lobby to find no one was able to clean my room. I felt Priceline had horrible customer service because they only offer 15-20% discount on next hotel stay and refused to refund my money.. I will never use Priceline again to book a hotel room.

I have had issues with Priceline 2 times. They will not help you. Their website and customer service is horrible. I am a CSR and I would never treat my customers the way they do. I know it’s all third party ** and no one knows how to do their job and so is the poor Americans get screwed by trying to save money and get stuck paying double. I will never use them again. Not only once but gave them a second chance and they done it again.

I booked with Priceline knowing (or thinking) you can get a better deal. I ended up paying over $200 more total than if I would have booked the same dates through the hotel itself and knowing which hotel I picked. When I called Priceline, they would not make any changes or refunds. Don’t trust them.

I booked a hotel room and had no problem. Went to check in and no problem. The next day I desired to stay again and booked a room as I did before and when I got to the hotel they couldn’t find my reservation. But they did whatever they did and I got a room. Then I look at bank statement and was charge twice for the same night. Found out the reason they couldn’t find my room was because it wasn’t under my real name. It somehow booked the room as my name on the email name I used which was boss man. So who’s at fault here? The first night had no issue and the second night I wasn’t even aware of the name being under bossman.

I received a call that mother was in critical condition due to covid. I was very upset and was looking for a hotel or anything close to the hospital. I didn't realize that in my search came up AL instead of AR. I called within minutes and explained what happened and asked to cancel my reservation. They said they did and Priceline could email me back and give a refund. Priceline just emailed and said the hotel refused to accept the cancelation. I will never stay in a Wyndham hotel or use priceline again.

If you are considering doing business with Priceline.. save yourself the heat and just pay the extra few dollars and go with a reputable company… here is my story thus far.. I am approximately 41 days or 6 weeks in with NO resolution… This is my 12th call since August 3, 2021 and each time I am told something different. I had a rental car that literally broke down on me and I received a replacement vehicle that I could NOT drive because the registration was expired. I was stopped by the police and advised that I should not continue to drive this car. I complained to Thrifty only to be told I MUST report this to Priceline for resolution.

Priceline has been a nightmare. I booked a flight through them and that will NEVER happen again. After booking my flight got changed to another airport. The airline informed me that I would have to go through Priceline to change the return flight. Priceline, however, is not taking any calls unless your traveling within 7 days. That's a little late to be handling people's flights is it not? I could not contact anyone in Priceline via chat, text or phone. That is horrible customer care and they either need to go out of business or they need to hire some more people. I can tell you now I am NEVER booking through them again! You can count on that.

I have been a very loyal Priceline customer for years. If any problems came up they were always handled quickly. Today however, I booked a room online. Upon booking it said the trip was no longer available and to rebook which I did. I ended up being charged twice. I was told I would not receive a refund. Customer service was horrible. I would expect a company to see it was an error and be willing to refund a loyal user however all they said was sorry, but we appreciate you being a loyal customer. No longer will I use this service!

Called to change a flight. Had to move and existing flight to an earlier date - had a week lead time. To get to a person is almost impossible - the IVR will hang up if your phone number brings up a flight more than 14 days out. Had to call back numerous times to figure out how to get to a person then they had to transfer me to another unit - probably offshore. The rep sounded like a robot and couldn't understand my request. Also, I'm telling her what I'm reading on their website and she tells me I have to go to the airline's website - but the airline website send you directly back to Priceline - no accountability. I will never book through here again!

Priceline has made up rules around canceling bookings for hotel, so even if it becomes wildly inconvenient for you to stay at the hotel you have booked, they will not even consider refunding your money. Cheap and dishonest. There are plenty of other decent booking sites out there to use.

Travel Dates 08/28/21 to 09/04/21. Had booked a suite but when arrived on 8/28 gave me a non-suite room. I paid more money for a suite room but the hotel said there were no suite rooms available; one will be available on 8/29. Called Priceline customer service, they did not help me. I said Priceline should refund me 1 day's stay, that too Priceline refused and did nothing to resolve the issue.

Priceline is the biggest scam out there. Avoid booking through them at all costs. They will not tell you about hidden fees and you’ll end up paying twice the booking price for a subpar hotel.. Oh! And when you contact customer service they will care less and tell you it was all in the fine print even though the place you’re staying has cigarette burns in the blankets and dirt in the sink and on the floor and should be condemned for the smell alone. I will never be booking through them again.

I booked a hotel through Priceline on a summer deal. I got a very good rate on the hotel. After flying for 6 hours we got to the hotel, Ramada, and when I went to check in that immediately said that they were overbooked and had no rooms available. They gave me the number of the different hotel that had availability. I asked them about the price for the hotel and they said it would be the rate the hotel had available. They then told me I would need to contact Priceline and they would give me a refund. I contacted the hotel they gave me and they gave me a price of $179 a night and my rate thru Priceline was $67 a night. I called Priceline on the phone and explained my situation to them of having the hotel overbooked and asked them what are my options. We were on hold for about 15 minutes and Priceline came back and said, "We can refund you the money," and give me an extra $20 (I was grateful for refund).

If I could give Priceline 0 stars, I would. Our entire experience with them has been horrible. We booked our honeymoon flights through Priceline. When we arrived to the airport we found out that our flights had been changed and that Priceline had failed to inform us of this change (they actually sent us a confirmation email that day with the incorrect flights!). So, of course we missed our first flight. This lead to us making our own way through several airports over the course of 24 hours to get to our destination. We attempted to contact Priceline while we made our way to our destination to no avail. We were on hold for hours and after all that they disconnected the call. We never received any compensation for this.

I booked a hotel with Priceline and it was a total dump which should be condemned. They wouldn't care about refunding my money. Won't use them again. I had bugs and it was dirty. No soap/shampoo. I called Priceline in several times with nothing but excuses. They won't refund your money once you've paid. Sure they give good rates but they represent some terrible hotels.

I booked two rooms in Hilton East Brunswick Hotel. It says there is free breakfast and there wasn't. There is only restaurant which is not free. We also came by one car, but both rooms were charged for parking fee. When I spoke with front desk they told me to call Priceline. And when I called Priceline they said, "Sorry. We don't have resolution for you." Be careful about booking through Priceline. You can end up with no resolution if you get charged for something you even didn't have.

My name is Andrey **. I booked two tickets with Priceline on July 18th, 2021. Due to family issues, I was forced to cancel them the same day. Priceline submits cancellation confirmation by email but I have not received the refund for one of the flights. I contacted Priceline a few times but could not get in touch with the human operator. The automatic system provides only confirmation of cancellation based on the customer's phone number.

I cancel a room on Aug 3, 2021. I was told that I will receive my refund in 3 days, cause I cancel on time. Today is Sept 9, 2021 and I still have not receive my refund. I call every week and every week they have a story or say it will be in your account and it's not. I just got off the phone with them and now they are saying that they have to put in for a refund request and it can take up to 14 days.

On August 3, 2021, I booked a 2 night stay {Aug.27 and 28th} at Super 8 BY Wyndham in Oxford, Ms. thru Priceline. I had to pay in advance. The payment was to Priceline. On Aug. 27th the cone of Hurricane Ida was projected to go across Oxford and I contacted Priceline and told them I was concerned about my safety and was thinking not coming. The agent told me not to worry. They would contact the hotel and to stay safe. On Tue. Aug. 31, I contacted Priceline because I had not received a refund. {$136.80} That's when the run around began.

I paid for a four stars hotel in Las Vegas for Labor Day weekends. However, the Priceline gave us a three stars hotel to instead of. And the customer service didn’t help us! Certainly, I will never ever use Priceline again!

Alright so, I rented a car and got plane tickets through Priceline (package deal). I receive an email a month before my flight and Frontier tells me they have changed my plane tickets to 1 am and the return to 5 am. Keep in mind I have two, under 5, children so this is just GREAT! I contact Frontier and explain the kids and 1 am flight and they end up changing my flight back to a normal time but it is 3 hours earlier on the departure and 10 hours later on the return flights.

I made a reservation thru Priceline for a car rental because you had the best rates, I can see why... Your customer service and the way your company is run it is incredibly unsatisfactory. Priceline you have changed the time to my pick up and drop off times to times I did not choose and due to Priceline having no options during booking thru your site that there are no changes to cancellations the times that you have put on my Pick up and drop times I am unable to change - this is incredibly poor service to your customers - and because of the way your company is set up and the way you make changes to one's reservation with NO type of Notification - there is a great chance I have to wait for 6 hours to pick up my rental.

I have had the worst hotel reservation ever in my life with Priceline. Priceline is not reliable. Whatever you agree with them you wouldn’t have at the hotel. You will face many extra expenses once you check in to the hotel. I was around 2 hours on the phone to remind them their mistakes. Once they accept the errors you will receive the money that you’ve paid due to priceline mistake after 7 days. We paid extra (almost 200$) for parking and breakfast at The Westin Harbour castle in Toronto. They are not responsible and responsive. THINK TWICE. PAY LESS.

I have been using Priceline to book hotels and until now I had no issues with their service. Yesterday I booked a room through priceline at the Hawthorn Suites in Chandler, AZ and as I arrived I am informed that the hotel is short staff and they don't know when they will be able to check us in. The hotel also informed me they no longer serve breakfast and they have been telling priceline but priceline refuses to update their website. I called priceline to ask for relocation or a refund and they stated that my reservation could not be canceled and they could not relocate me. I explained the situation and the urgency of going to another hotel.

This company is only out to take all your money. I booked a first class trip for my honeymoon. A hurricane destroyed my destination. A 1700 dollar trip. The company refused to give me a refund even though the trip was impossible to go.

I’ve never been so disappointed in a service. I rented a car for my sister after she was in a horrible car accident in VA. While she deaIt with ambulances, police and tow trucks I was on what I thought was the Budget rental site. She picked it up at Dulles around 9PM 8/30 and drove through the night to get to NY early in the morning on 8/31. After a few hours of sleep she worked with her insurance company and they use Enterprise so she dropped mine off around 3pm on 8/31. I waited a few days for the unused days to be refunded but hadn’t heard anything so I started calling Priceline customer service.

My hotel reservation was done by an "express deal" from Priceline in which you don't know the hotel until you pay in advance; however, in my case, they guaranteed that the hotel will belong to one of 6 major Chain Hotels. The hotel that was confirmed to me by Priceline didn't belong to those chain hotels as they offer in the guarantee. I called and explain the issue to two agents from Customer Service and they didn't recognize the issue and didn't solve the problem.

Made a reservation, company's website bumped it to the next day as it past midnight when I made the reservation. Was driving, it was late, bringing my brother's remains home so he can be with his family. Called 3 times to cancel reservation and 2 times were told reservation canceled. Expect refund of "said amount". Checked again as no refund posted, was told your refund is $0. As you canceled reservation with the 24 hr period. Very disappointed in this company's way it handles it business. Think twice before making a reservation. Don't do it close to midnight or you might get screwed too.

The first experience I had was a hotel room. We were exhausted from traveling. Woke to realize we had been sleeping in sheets with blood all over them and not from us. Second experience reserved a room with King sized suite. End up with a subpar room with a queen bed. We were going to a concert and there was no other rooms available since we accepted it. We were offered no customer service at all when we called. We were still charged for the more expensive room. No compensation. Nothing! Last and final time I will ever use them. I arranged a car rental then dates were changed. I have arranged many rental cars but not like thru them. Non refundable, non changeable. Which is completely absurd for a rental car. So I was stuck paying for a rental car I will not use. Read the details on everything. This place is a scam. They will not help you at all. Don't let them steal your money.

DO NOT USE EXPRESS DEAL!!! It's a lie! You WILL BE charged the same price that's already listed on their site. Express Deal = Priceline chooses the hotel for you. You have NO idea what hotel you will get. You are led to believe that it's going to be a better deal than what is on their website. SURPRISE!!! IT IS NOT!!! I booked a hotel 2+ weeks ahead of time by using Express Deal. I chose the shaded area on the Priceline map. Once I clicked accept, it gave me a hotel out of the shaded area about 10 miles southwest. Not where I wanted to stay and it was a 2 star hotel! Also, the cost of the hotel in the "Express Deal" was the SAME EXACT PRICE on their website!

I paid a few extra dollars on my Priceline hotel reservation for cancelation protection. After taking payment Priceline sent the information for my reservation including cancelation policy. Turns out that I have to cancel one day before check in. I tried to cancel more than 24 hrs before check in time and still I was charged a full days stay as penalty. Furthermore I couldn't even keep the first day and cancel the second day, more than 48 hours ahead without canceling the entire reservation and incurring a 50% penalty on my hotel charges. With Priceline a day is apparently more than 24 hours. And the customer service discouraged speaking to the next level of supervision; putting me off to receive a later call that never came. Here I'm a "VIP" member. I'm done with Priceline.

I was on the screen to book a hotel and confirmed I had the correct hotel, once I submitted the payment it changed to a different hotel 10 miles away and not nearly as clean or even in a safe area. I chatted with an agent and they said it could be reversed and then spoke with someone on the phone to confirm and they said it could not be reversed.

Horrible Customer Service and all of them have no idea what they're doing. CAN'T communicate as many hardly speak English. My tix I wanted to change my flight times purchased a plane tix with Priceline

Ordered on Priceline.com for a hotel that include free breakfast. However, after I check in, the hotel do not offer free breakfast. Called Priceline 3 times, the agent can not help. Feel fooled by Priceline.

Entered a hotel lottery where 2 hotels were good and the third marginal based on reviews. Of course you get the loser hotel. I called Priceline to complain and they refused to do anything. The hotel, Super 8 by Wyndham Twin Peaks, Longmont Colorado was a terrible hotel with a lying owner who refused to authorize a refund. The hotel had no elevator, no Covid 19 protocol, no staff were wearing masks, the room was dirty and dated, towels thin and worn, carpet worn with burn holes and the parking lot was scary with drug dealer looking people and homeless people with shopping carts hanging around. Do not stay there or use Priceline. Any time I used Expedia, they made good on a bad hotel. Not the same with Priceline. Avoid the bait and switch tactics they use.

I wish I could give minus stars. Concert I was to attend was postponed. Customer service (ha!) would not allow me to cancel or even reschedule. I explained that the $181.00 they were taking from me would now be the last dime of mine they would ever see. Did not matter. No reasonable outcome. Will spread the word to all who I know to NEVER USE THIS SERVICE period.

Steer clear of Priceline for bookings. They show 2 hotels you’re mean to get and I got a totally different one. BAIT AND SWITCH!! Will not be using Priceline ever again!! Then called to have it rectified and they claimed it was just a suggestion of hotels that we would get and refused to cancel the reservation.

This company is ridiculous. On trying to book what's on their website over the phone because we had to use a credit, they claimed "technical errors" and the only price they could book was more than double what the site shows. After multiple calls, (because you have to wait for them to call you back) that took hours and hours, I asked for a supervisor, who disconnected me and never tried to call me back! He had all my information through their file #. I just can't believe how companies like this function? Will NEVER use them again. Once again, "you get what you pay for!" Lesson learned!!

We thought we were getting a good deal. We bought the tickets, bought the insurance, were vaccinated, checked all the travel restrictions... We were so excited to celebrate our anniversary in the state where we were married 16 years ago. Too bad the governor of Hawaii said for all travelers to suspend travel unless absolutely necessary. This is something out of our control. But Priceline won't make any exceptions. The airline can't. The insurance doesn't cover it. WE are out $800 and do not plan to EVER use PRICELINE again.

Most recent booking had us in Baymont in Denver. Priceline app showed the king deluxe room as having a refrigerator and a microwave in the room. Checked in - no microwave or refrigerator. Went down to the front desk, none of their rooms have these things. Called priceline - the first person told me "well the website lists that as a hotel amenity not a room amenity". I didn't book through the website. I booked through the app, and I have a screenshot that shows the "ROOM AMENITIES" for this room lists them. I'm passed off to another person who tells me they can't guarantee the room matched what I reserved and prepaid for, even though it is listed with these things.

I booked a round trip with Priceline and had issues on both ways. My recent return trip got postponed and Priceline didn't even notify me. Now, I have to book a hotel for another day and bear all the hotel & food expenses. Since I'm traveling during Covid, it's a must that I have to carry a valid RT-PCR test. I got a covid test. Since my flight got postponed, that covid test will become invalid. If only priceline had notified me, I could have postponed my covid test too. Now I have to pay higher price and get another covid test. 'Using covid as an excuse for bad customer care is not a good excuse'. "Covid won't last forever, but the bad impression and disappointment Priceline is creating will last forever". I called Priceline customer care too, but I didn't receive any services, not even a response. Why should I allow my community to consider Priceline for services? Highly disappointing.

Priceline is terrible. Avoid at ALL costs. You'll be better off using Uber or a cab. We bought a package deal with flight, hotel and rental car. We arrived at thrifty at San Francisco airport on time to get our rental car. Upon arrival, they did NOT have ANY cars. Calling Priceline was useless as they don't answer. Hours later I chatted with someone who said they need to contact the local Thrifty and would get right back to me. It's 8 days later, still no call, email, nothing. What a waste, Priceline is ** as they reserve cars but they don't actually KEEP the reservation.

So I booked a motel with Priceline for the first time a few days ago do you days before I left for my trip. When I talk to the booking agent I specifically said I'd like a motel with a pool. This is my daughters and I first vacation out and she wanted to go swimming and hang out in a motel pool. We even left a day early so she could spend the day swimming and whatnot. We get to this motel and I can tell right away. There's not going to be a swimming pool. It looks like one of them cheaper run down motels. And of course they didn't have a pool and their continental breakfast is a granola bar in a bag for you and half burnt coffee.

Booked a room through Priceline. So FILTHY and NASTY. My brother called and said, "It's so filthy here. I refuse to stay." So I lost $127. Plus had to book somewhere else. Got the run around. NEVER AGAIN. TY.

I checked out price and availability of motel room. I filled out all information, including email and credit card information and pressed purchase button. After a few seconds a "This deal is no longer available". No room and now they have all my information. I feel I have really been scammed.

I booked a room through Priceline at Baymont Inn and Suites in Colorado Springs, CO. I called Priceline because the hotel told me in order to get a refund I had to go through them. I emailed the GM I. writing to request a full refund. We had to leave your facility due to poor health and safety conditions I.e. bloodstained bedding, stains on couch and insecure bathroom sink. I am absolutely horrified and will never stay at a Baymont again.

Priceline- I cannot authorize a refund for unused car 5 weeks before your rental without rental car authorization- even though purchase is through us. Dollar Rental Car- we cannot authorize refund it has to come through Priceline. We cannot help you. "Hang up." Me- went through this conversation 8 times for same situation. Needless to say losing $1000 and never use rental car. All this due to Covid19 preventing travels- both companies have no compassion.

I booked a round trip through Priceline from Boston to Budapest and back. I showed up at the airport at 4 am for my 7:25 flight back to Boston, just to find out that it had been cancelled a month ago. Priceline was notified of this cancellation but failed to contact me regarding this cancellation. I even received a confirmation email the day before my original flight plan telling me to check in. Furthermore, the online platform had not updated whatsoever and still had my original itinerary listed, despite being cancelled over a month ago. With flights being cancelled on a regular basis due to Covid, one might think that a company of this size would do a better job at letting their customers know of any changes in flights. This is not the case with Priceline. When I called customer service they made me wait over 2 hours just to tell me that there was nothing they could do. I will never use this service again.

I purchased a vehicle and paid cash for it but the owner of this dealership has been taking money from customers and not ordering the title or tags after we leave with a temporary tag. My tag on the van I purchased is expired and after many exhausting times of trying to contact the owner who ignores all pleas and showing up at the car dealership which has a huge locked fence around it, I have had to file a complaint with the Florida Dept of Motor Vehicles so that I can get the title and tags so I can have this car registered. I know of one other customer, Alline ** that also bought a car and the owner Jason ** has yet to file for a tag and title for her too. He is taking the $400 plus money and keeping it that is supposed to go to the tag and title and defrauding us consumers.

On 08/20/2021, My wife and I had to travel to Syracuse, NY. We had to book a hotel room at the last minute. We tried to book a room on priceline.com while we were driving but internet was fluctuating so my wife called Priceline. She spoke to Jay and she particularly asked, "Is this the cheapest room available" and he said, "Definitely yes." When internet became available in the service area we checked on priceline.com and the same room in the same hotel was available for $104.00 while Jay gave us for $142.00 which is a deceiving action.

Trip got cancelled due to work and Priceline refused to refund or give a credit. Talked to several different reps and they all said we will never give you a refund or credit and every supervisor will say the same thing. Then they hung up on me. It's absurd to have such strict policies even during non-pandemic times. Horrible business decision to keep my short term money but lose me as a customer forever.

I check into the Howard Johnson Hotel in Anaheim CA (Howard Johnson by Wyndham Fullerton Anaheim Conference Cntr) on Friday 8/20/21. The room was filthy, there was blood on the bathroom walls, the tub was slow to drain, the WIFI did not work, and the breakfast was disgusting, (burnt eggs and some kind of meat for both days with COOKED LETTUCE? The toasted was broken and the milk was watered down.) The floors were so dirty in every area of the hotel. The staff was rude and condescending when asked a question. I would not recommend this to my enemy if I had any!

We bought a package through Priceline. The airline portion of the package was canceled without notice but Priceline did nothing to help find more transportation. Although they sold a package, they would not stand behind it as a whole and I was left to find other transportation.

I have used Priceline for years now and haven't had any trouble. This past trip I had to cancel the second night of a two-night reservation. Chatting with them four different times with four different reps got me nowhere. Their reps told me that the reservation went through their sister organization, Booking.com. Booking.com does not answer their customer service line, does not have a live chat option on their website, even though they claim they do, and do not respond to messages sent through the 'Message Customer service' option. Basically, I'm screwed for the second night! Priceline is sluffing off responsibility to this sham of a travel service called Booking.com. I have had two Priceline reps simply tell me that I need to contact Booking.com, then immediately closing the chat so that I have no chance to respond!

Multiple emails have been sent proving cancellation approval eligible for Full Refund according to their own staff and yet no refund. Avoid and save your headaches. Completely unprofessional company. Just disputing the organization's charges and will write more reviews.

My son and I got a hotel room from Priceline. Got to the hotel they recommended and our room was not clean, water dripping from the ceiling onto the carpet, blankets on bed had holes in it, and they would not refund the room. Ended up sleeping at another hotel and paying for both places. I will NEVER USE PRICELINE AGAIN!!!!

Ok. So I needed my travel credit to be used for next flight. The customer service always had a long wait time. Then transfer me to flights department who didn’t have rates. It's all **. Wasted 15 hours of my time. Use a different service instead. Thanks.

I was stuck at an airport due to a flight cancellation and booked the incorrect hotel. I immediately reached out to Priceline to make changes and it took several reps to assist with no avail. Awful experience.

Customer services is the worst. I made a reservation that I canceled within less than 24 hour and they still charging me. Running from responsibility three agents had placed me on hold and transferred me back to the Queue. Their names are, Bhea, Doney and Shawnee. I haven't been able to solve my situation and it's been 3 months already. Nobody knows and refused to help me and the passing of time can turn even the smallest problem into a major issue. I've been told that managers are going to reach out to me, all LIES. This is very frustrating not able to solve my situation from unhelpful to outright incomprehensible. There is no customer respect, lazy listening, careless of context. Priceline deliver a consistent low quality service.

I booked a room with Priceline and they charged my credit card and then said the booking wasn't available, I thought it was one mistake but today I booked for a hotel room. They said, "You put the wrong credit card number in" and then a text message comes through that they charged my card. This is the second time. I had to stay on the phone and wait for an hour then, she tried to tell me my credit card was over the limit when my credit card had a 0 balance, She then said, "Well to get that charge off you have to talk to the relations team." They use tactics to try to say they have the lowest rate but really don't have those rooms available so now if I have an emergency $400 of my credit limit can't be used because it's pending on my card. This should be illegal. The last one was a rental car and I had to use another credit card otherwise I would have been stuck in another state. DO NOT USE THEIR WEBSITE, THEY ARE FRAUDS.

This faux hotel savings website is a complete scam. I recently booked a hotel that was supposedly an "express deal". Thought I was getting a bargain. Ha! When I get to the hotel, the desk clerk informed me of the rate per night, and it was $22 LESS than what I was charged by Priceline. I would have saved $22 if I had just booked the room directly with the hotel. People, DO NOT use this site, at least not for hotel rooms. If anything CHECK with the hotel first to ensure you are not getting RIPPED OFF by Priceline.

I rented a car through Priceline to pick up at the San Diego international airport and received confirmation that I would be picking my car up In Tijuana Mexico. I tried to immediately cancel and when I’m unable to get in contact with the car rental company or somebody from Priceline that could help me. Never never never pay in advance.

We used Priceline before so we said why not again? Well we land in LA from Seattle, had a reserved rental car. Our 4 year old had a severe reaction and we had to give him his EpiPen! Not able to get refund for non used car rental..

Worst ever... Totally all about them and how they can chisel you out of your money!! Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go through this company again. Do not use this money-grubbing company. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at its worst!!!

I booked a weekend trip through Priceline and the cost on the site quoted the hotel at $115.00 per night. I ended up paying $365.00 for 2 nights. Out of the total cost I paid a little over $100.00 in taxes. I tried to exchange the room from a single to a double and was unable to. I recommend calling the hotel you plan on staying in directly. You’ll pay less and will have the flexibility to change your reservation as needed.

I reserved a room and within minutes tried to cancel/change the reservation. I could not get in touch with anyone via phone so I tried the chat function, and that took over 15 minutes. I pleaded my case for a refund and was denied without consideration. I was willing to pay a cancellation fee and they would not entertain it. I called the hotel and they were willing to cancel as long as Priceline would agree, but in a total shocker, Priceline would not agree because it is commissions based. I lost $187.87 in a matter of minutes all because someone at Priceline would not give me a break. I will never use nor recommend Priceline to anyone in the future.

Updated on 09/06/2021: With Priceline, I contacted them within 5-10min of booking. I thought it was on date and the system changed to another or we hit the wrong date. They would not help change or refund. They said it was not on their side. They had to contact the hotel. It’s been a month now. I have contacted them multiple time. They will not return the money or change the date for me. They keep saying they can’t get ahold of hotel. I got ahold of Curtis inn and suites. They said it’s all Priceline and would not help either. Therefore, I just wasted my $80.00 on Priceline. But after all they always thank me for being a blue member which doesn’t do anything for me.

I made the mistake of paying in advance for both car rental and a hotel. This is the most inflexible company to work with should your plans require an amendment to the reservation. First, on the rental car. I paid $1,044 for a rental car in June for a trip that is to be taken in August. They falsely advertised that "inventory is limited" and "book the lowest price now." I discovered a week before my trip that the car could be had for $331. I contacted Priceline to see if they would make this right. Not a chance! They cite policy and in an indirect way tell you to go pound sand. Next, the hotel. I booked a hotel room in Vegas in September and my plans changed. I only needed one night instead of two.

I am a Priceline VIP Gold member, I thought that would mean something but I was wrong. I purchased a flight for my son and ended up needing to make a change the day before. I called, got the cost to make the change and paid it (was charged on the spot). My son traveled with no issues. THE NEXT DAY after his flight Priceline charged my card AGAIN. This was the beginning of a still going nightmare. 1st getting through to a human is almost impossible, once you finally do the runaround begins, I have had over 40 calls to Priceline I've been hung up on transferred, told the refund is on the way, asked to send in copies of the double charge (which I submitted), told they received it, told the refund would be issued in 1 to 2 days, then told the case is still being reviewed when I didn't receive it to now being told it could take up to TWO MONTHS to get refunded for THEIR ERROR. I WILL NEVER BOOK WITH PRICELINE AGAIN!!!

I travel with the government so the rules are pretty strict in regards to COVID. Back and forth with the airline and Priceline to at least get a credit for when my work is rescheduled. Neither would help. Priceline owns the ticket and could do nothing to help. Future plans will now go directly through the airlines. Tried to save $50 and ended up costing me almost $400 for a trip I can’t go on.

DO NOT BOOK WITH PRICELINE!!!! I booked a roundtrip flight for my family with four tickets for American Airline through Priceline for 7/30/21-8/4/21. I booked this for $1568.36 using my JCPenney Mastercard that was charged on 4/12/21. On 8/1/21, we called to extend our trip by two days and change our returning flight to 8/6/21 and were told we would have to pay the difference in flight cost. We gave them my girlfriend's Chase credit card number to charge this difference of $819.76. However, after returning home we saw that both her Chase credit card and my Mastercard were charged for the $819.76.

We ordered through PRICELINE - a room w/ a jacuzzi tub, king-size bed. We walked into a room with a bathroom so small that 2 people could not stand in it at the same time. The small old shower was behind the door and you literally had to almost be sitting on the toilet to open the door. No one was there when we checked in (they sent us an email saying that someone would only be there to check us in between 3 pm-5 pm). We showed up at 3:45- no one was there- office was dark, no notes. I tried to call- no answer. As I was about to leave- there was a small note to the right of the door that said that we could pick up our keys on the side table by the door. Got our keys with a letter that said check-out time was now an hour earlier than what Priceline had advertised.

I booked a room for $152.00 and found on the "Express Deals" had the same hotel and room for $69.00. They told me that if they cancelled my reservation that my fee would be $152.00. On top of that the hotel told me that I would have to pay other fees when I got there and the prices that Priceline charges are not the same as their prices. Total deception! Never again will I use Priceline or recommend them to anyone!

This company is absolutely the worst company in the whole universe. The customer service, the process of this company is the worst. I booked the flight through this company and later flight got canceled. I asked for reschedule, but they could not reschedule and then I asked for refund and they keep saying call back in 3-4 days every time I call them. They made me wait on the call for 2-4 hours and they suddenly hung up . Later I have to dispute charge with the bank. Omg these people, this company are the worst, they are disgrace, awful, sinners, blood suckers. Never ever book anything from this company or else you will regret. Worst company beyond imagination.

Is 2am needed a room to stay the night. Priceline Said I can check in at 3am. Made reservations. Turns out when I got to the hotel I can only check in after 4pm so I lost my money due to that false advertisement and had to pay a different hotel out of pocket.

I bought a ticket for my son and when he showed up early on a flight I did not pay for I wanted to cancel it and get a refund, I paid for a protection plan so I can get a refund and it expired a couple days after purchase which is a ripoff and any company says no refund from cancelation is a fraud. So now I'm out of $200 on a ticket my son never used. Fraud fraud fraud.

Booked a airstrip and room for July 30th. The plane broke in Dallas and AA and trip cancelled, no spares until next day. Priceline is absolutely impossible to deal with. Have made six calls and no one can give an answer on a refund. Always have to wait for a call back, up to four hours. Had trip insurance through Allianz and they don't have a record of my insurance even though Priceline furnished a policy number to me. As of today, AA refunded the airfare to Priceline, but Priceline says they cannot find it and are no longer able to look up this reservation. They say since they can no longer access that reservation nation they cannot refund my money. Again, American Airlines has refunded them my airfare. It is an absolute circus of speaking with people who are powerless and have no knowledge on how to resolve problem.

Trying to get a live agent on the phone? Good luck. I tried for over a hr, pushing this option, getting nowhere... Calling, pushing that option, getting nowhere... Calling back again and again with no luck. So if you have a problem / question that you can not figure out from their website or pre-recorded crap, you can forget it. Once they get your money, they don't care about you anymore. The really sad thing is that this piss-poor customer service quality is the new normal with so many companies.

I accidentally reserved and paid for the hotel across the street cause they would check me in an hour earlier. My mistake. I was really tired and usually go there. So I called Priceline to cancel it and they said there would be a 175$ penalty fee. But she told me it may be possible to waive the fee if the hotel OKed it. And asked for my approval to cancel. I told her "only if I get refunded right away and definitely not if it means I lose 175$." She put me on hold and came back with "good news". She was able to cancel and get a full refund and it will only be 24 hours to come back into my bank. So this was not good news to me cause I only had 120$ more and as a platinum member. 175 was the cheapest possible hotel.

The worst ever online travel booking website I have seen in my life, I had made a booking through Priceline and cancel the booking within 24 hrs. and I have not received my refund for the hotel reservation. I have called them 7-8 time in the whole week but I was not getting any satisfactory answers from them, I have also call to the hotel can requested them to cancel my booking. The hotel have informed me that, "You have made the booking through Priceline so they need to reach out to us on your behalf and cancel the booking then only we can refund you payment back," but Priceline is not contacting the hotel to take back my refund and instead of that they are telling me to contact the hotel and ask for the refund. The hotel policy clearly mentions that they will refund the money back but Priceline doesn't want to give refund back to me so they are making excuses. I recommend that never book through Priceline. They are not reliable to trust them.

I booked hotel with Priceline. They took the money. I was unable to stay due to not being able to use the card and I called Priceline. Was supposed to get 2 calls back. I didn't and they say I can't get refund because I was a no show but I did show up. How else would I know I couldn't use said card and hotel said they would tell Priceline to give me full refund. Well they never called me back and all 3 times said the manager wasn't there and needed to talk to them before giving me refund then finally the last time I flipped out. She said that hotel said I was a no show so couldn't receive a refund but why am I being charged for a service I was unable to receive and it should be up to date on their website.

I deserve a full refund, the hotel owner was completely unscrupulous, lied about refunding me, would not let me back in the room, the room was uninhabitable due to bed bugs, a really bad roach infestation and safety hazards like exposed wiring on the property. Priceline would not refund me, citing that the owner said that the property did not have bugs and when I then tried to get the key back to the room since the owner would not refund me in order to prevent the owner from renting out the room again to another unsuspecting victim the owner wouldn’t give me the room key.

Customer service is absolute trash. I tried changing my return date and received no help. All I got was the runaround. One rep tells me a seat is available, but says they need to request a price and me call back. When they call back they tell me the seat is taken. We try another date/time, they say they have a seat a available but just need to confirm the price, they'll call me and tell me THAT seat is taken too. And keep in mind they don't call you back in 5 minutes, they call you back after hours of waiting. And anytime you call them, the wait is more than 2 hours, in which they place you on a call back list.

I had a last minute business trip from San Diego to Sacramento. I found great prices through Priceline and booked both. The rental stated unlimited miles. When I arrived to Payless rental car to pick up my prepaid car I was told they needed a credit card for the mileage charges and that the unlimited mileage priceline offered was not correct. I left without the car and booked another again through priceline and had the same problem. I called priceline for help but did not get a return call until 3 houses later. By that time I was no longer able to make it to my business meeting or hotel on time. I reached out through BBB and priceline still refuses to take responsibility first their predatory practice of offering the "lowest" price then allowing their partners to change the rules of the prepaid deal. I will NEVER again use priceline.

Booked a flight and rental 2 months ago, went online and they have no record. They still have confirmations but wouldn't display. Any changes or updates need to go through third parties now? INCONVENIENT!

Priceline operates as a criminal enterprise, very predatory, if you book the wrong date or location, they will not help you fix the date or location...They will steal your money...Their criminal activities seem to be protected by their policy, although my policy is to not have my money stolen...But Priceline doesn't respect my policy, or me as a future customer, their only concern is how much money they can extort from you.

I purchase a travel package with Priceline, so I had a flight scheduled with a rental car. They gave me a rental far away from the airport and then tell me they cannot change it or refund it! Lousy customer service!

Had an issue with a car rental that we reserved via a vacation package on Priceline. We ended up not getting the rental. The customer service rep I spoke to via Priceline was amazing and very understanding. She handled the situation quickly and everything got resolved. My only complaint is there wasn’t a way for me to leave a review so that she could be recognized by her employers!

My experience with the initial purchase was fine, however choosing a rental car was ridiculous. You would pick one and boom unavailable. Went through that process 5 or so times. Once that was solved, we had to change dates and it became a complete nightmare. I had to keep playing phone tag between the actual flight company, car rental, and Priceline customer service. Probably spent an extra 300 in fees (only a 2 day trip) because I used Priceline. I would highly recommend you just book with the rental/flight company. Talked to the car rental desk service and actually would have gotten a better rate as a walk-in.

Booked in the middle of travel was told I will get a call back with refund confirmation and email didn’t get either. Called back following day to be told no refund will be submitted. Customer service didn’t care and I basically was robbed by Priceline

What person in their right mind would book roundtrip int'l tickets for a family of 6 for 1 week without luggage? Priceline, that's who. AA isn't the nicest airline, so fighting with them to pay for luggage was fun. Oh and Priceline didn't offer seat assignments, so my kids are scattered all over the plane. Can't change seats mind you. Frickin' HORRIBLE. NEVER AGAIN.

Stay away. Go straight to the rental car company you would like to use and do not order through Priceline. You will save money and headache if you need to make any changes. Worst customer service. They have no reason to help you as the 3rd party and it shows.

WORST EVER!!!! Bottom line, do NOT USE PRICE LINE or AMERICAN AIRLINES. => WORST CUSTOMER SERVICE!!!! They changed the flight schedule on their way which does not fit to my original schedule!!! So, I asked for refund to purchase another flight. I called Price line customer service 877-477-7441 -but they never picked up the call and their automated machine said wait until 14 days prior to departure. I have very important BOARD EXAM and cannot wait until last minute for flight change. So, I did prince line chat -they kept saying that they could not refund because of minor change; less than 4 hours. It does not make any sense to me because my trip is not for fun, but for my professional career BOARD EXAM which I cannot change the exam schedule. They still are holding this problem not resolving it.

First of all, I have used Priceline many many times. In fact, I am a VIP blue member. We have recently found ourselves in a situation that has been extremely difficult on our family. We were living with my parents, helping them on their farm, as they are getting on up in age. My mother has never liked my husband, or any man that's come into my life for that matter, fathers, etc. She convinced her husband, my step father that my husband was a narsissistic, compulsive dangerous liar and must be kicked out immediately, with nowhere to go, while promising me a new house and everything I could want and need if I divorced him. It was tempting because we have a 5 year old little girl together, and I didnt want to put her in a homeless unstable situation.

My wife used Priceline to rent a car to be picked up in Denver. Upon arrival the car rental company refused to give her a vehicle (due to confusion over her credit card). She immediately called Priceline and was promised a refund and she was able to rent a car from another company. About 10 days later she received an email from Priceline saying that the rental *had* been used and they were not going to refund (this was before Priceline even contacted the car rental company to verify rental status - we have the emails to prove this). Upon receiving the refusal email from Priceline she initiated a dispute with our credit card company. Subsequently, Priceline notified us that because we had initiated a dispute they were not going to refund. There is over $800 involved and IMHO this is outright theft. Our only recourse now is small claims court but it would probably cost us more in the long run.

We booked a mini van for 8 days through Priceline at rentalcars.com (owned by Priceline). We paid $890 to book the van and owed an additional $350 upon picking it up at SeaTac in Seattle. Unfortunately, our flight from Philadelphia was canceled last minute by the airline and we could not arrive at the airport in Seattle for 2 days. We just wanted to pick up the van for the time we reserved and pay the original price for only 5 days of use. Priceline offered a $334 cancellation fee, plus the ability to rent lesser mini-van for $1684. Lesson learned, never worth it to rent from 3rd parties even if it seems like a deal. This company will do nothing for you if plans go slightly astray. If I had called 1 hour later, they told me they would have taken my entire $890. As it stands, I have to wait 5 business days for the $556 refund.

Priceline actively deceived us as customers via the Pricebreaker feature. I was guaranteed a 4-star hotel in the Loop and was matched with 'Central Loop Hotel' - clearly categorized as a 3-star hotel. On Priceline, it's rated as a 7.8 - but apparently, Priceline doesn't use industry standards, their own ratings, and checks around at Trip Advisor etc - arbitrary customer reviews. I do not care whether Tom, Dick and Harry had a nice stay or know nothing about the hospitality industry. Priceline did not indicate anywhere that they were relying on customer reviews. This is active manipulation. This is 2021. Customers have access to information and the ability to change brands and spread their own reviews quickly. I would say shame on them, but I have no doubt that Priceline will be out of business.

Priceline's customer service is NOT expedient, or efficient. IF you urgently need airline flight help, FORGET IT. In more than a half a dozen calls to customer service I have NEVER WAITED LESS THAN AN HOUR, and then my call is returned by someone who's English is very difficult to understand.

I contacted Priceline to report an issue with the hotel and how I felt like I was being scammed for a deposit from the front desk employee and I explained to the agent that he could not give me an actual reason or show me actual evidence of the reason why he's asking me for this deposit. I was denied a refund and I asked if I could open a investigation or a case against them and that agent would not assist me in that and she also contacted the hotel and spoke with that same employee that was involved in the incident, instead of speaking with a manager she took this employee's story over mine which was not her right to do. The concern that I told her alone should have got an investigation going on. I was forced to have to book at another hotel that night and now I'm being forced to pay for two hotels when I only stayed at one and it surely was not Microtel Inn & Suites Claremore Oklahoma. Very very poor customer support.

Priceline has taken more than two weeks to follow up on a hotel charge for the incorrect dates. This issue is still not resolved! The agent today told me they are not even calling the hotel, except when I call them. On my previous calls to them during the past 2 weeks, I was told my issue was being "escalated" and I should not call them. I should wait for an email with the resolution. The agent today said that my issue has been "stuck in a pile of pending issues."

I used Priceline to book my hotel when I usually use Hotwire to do so. Nowhere on the booking on Priceline says there is a $50 hold by hotel which I have to wait 10 business days to get back. So that would have been $125 for the room. For $125 I could have got a room at the Hilton a better hotel than the Comfort Inn. Now I have to wait a week to get my money back and sleep in my car. I think I will stay with hotwire and stay away from priceline from now on.

Don't recommend this site to book anything. No support whatsoever. Just sorry for your inconvenience. Absolutely nothing. Can't get an answer from anyone... They represent hotels, and don't stand behind their customers.

I do not advise to book any flights with Priceline. I booked a round trip flights for my mother and daughter from USA to Europe in June 2021. While in Europe my mother suffered from stroke. I called Priceline multiple times. First of all, each time I call them I have to spend a lot of time to get through the answering machine. Then each time, I hear they will call me back in min 30 min. They informed me ticket is non refundable and I cannot change a date. They said I can cancel it only if I present a death certificate. They refused to represent me and call the airlines: United Airlines. I called UA myself. It took a lot of waiting time as well. United informed me that I can request refund if I present medical documents, something Priceline show know!!! However I couldn't complete the refund request since the flight is still active and not canceled yet.

Priceline rips ppl off. They don't care about their customers. Shame on you. You are a terrible company. I see I'm not the only one reading other reviews. You include false advertising pictures of hotels but when you actually get to the hotel it looks nothing like it. This hotel looks horrible! I spent $270 for a nightmare of a room. I wouldn't have ever booked this if I actually saw ''Real" photos of the hotel (Roach motel). You should shut down your website bc you suck.

I am so disappointed with Priceline. I booked a hotel room through Priceline and was told I could not cancel my room even though the room was filthy. I will never use your service again. Horrible.. customer service reps are no help.

I recently rented a van through Priceline/Dollar Rental and had one of the worst rental experiences of my life. I reserved and pre-paid for a 7-passenger van in Houston on the dates of June 28-July 6th for a family vacation in Wisconsin. We picked up the vehicle on the 28th AT 6:00PM. My check-in to our Wisconsin destination was for 4pm on June 29th. Around 12:00 PM we noticed that the air stopped working and had to roll the windows down and the check engine light was going off. We pulled over to check what was happening and it appeared that the car was overheating and did not have any antifreeze. My father antifreeze into the car and after waiting for an hour or so we tried to finish our drive to meet our check-in time.

Beware and be careful purchasing airline tickets from this company especially buying the insurance. They advertise this insurance they sell as insurance for changing or canceling your flight at any time which is completely misleading as it only covers you for medical emergencies not including pre existing conditions or overbooked flights and do not give you these stipulations beforehand, only after it is purchased in an email where it does you no good anyway if you have to cancel for another emergency. Their customer service is a complete joke. Good that will continue to put you on hold or find any excuse not to give you your money back or let you speak to someone in charge there. I highly advise anyone to not use this service or if you do realize you are rolling the dice on losing a bunch of money and time that you cannot get back.

All customer service is outsourced to another country. They are difficult to understand and communicate with. It's been a complete nightmare trying to get a straight answer out of anyone over there.

I called Priceline to book a room at Red Roof Inn Galloway NJ over the phone while looking at the rooms available on the Priceline website. The room is listed as a superior 451 sq ft 2 queen room with sofa bed. I paid more for this room because space was important. They assured me the room is 451 sq feet. I come to find out that this room does not exist. They still have this room listed on their website. It's their way of getting more of your money. False advertising. The room I got was 280 sq feet and was unfit to stay in. Don't deal with Priceline!

Using a 3rd party to book a hotel is a horrible experience. I had to leave the hotel 30min after check in for military service. The hotel initially stated they would refund my stay but since I booked through Priceline I had to contact them for a refund. It took nearly 1 month for any resolution and they stated the hotel general manager denied the refund. I will not only not recommend the use of priceline I will strongly discourage any other service member from doing so. Not a military friendly hotel. I checked in with my 2 kids while on leave for the military. Was there 30 min and had to leave due to being called back for military service. Very disappointed with the management.

My brother booked a room through you guys. Go to check in the hotel clerk informs us that they have a cockroach issue. He cancels and then you say it's gonna be 1 to 2 days for a refund. I would like for my info and account to be deleted. I will never have another association with a company that handles their customer in such a manner. And this will further be posted on YouTube and your own site as well..The customer service rep was rude and had no remorse to the situation of being 13 hours from home with nowhere to stay.

Priceline may get you cheaper deal when coupon used. Express Deal they present might feel good but only with luck. Priceline show you list of their hotels, you pay the price, Priceline choose the hotel for you. Their choice of hotel will be combination of 2 good with 1 cheapest and worst hotel combination, you going great good but end up being disappointed. I can give you my word, you will feel being fooled, stay away from express deal.

I rented a car when I went to a wedding in Birmingham, Alabama. Somehow there was a double reservation. There was one for Hertz and one for Avis. I really think it is Priceline's mistake because it shows an icon for three rental car companies, so my understanding was that the car could be from any of the 3 companies. Avis had a reservation for me so I rented a car from them. About an hour later Hertz called asking if I was going to pick up my car. I told them I already had a car from Avis.

Made a car rental reservation online and saw nothing saying it was non refundable. I needed to cancel and was ok with just receiving a credit. However, I was told I received a special rate. There was no refund. Then a few days later I received an email from them saying I could get a better deal under a special rate (that I supposedly already received). However when I called again I was not allowed to make any changes or get a refund. I will never use Priceline again and make it a point to tell others not to as well.

Do not use. We paid for flight and room package to Pensacola Fl. We arrived to hotel at 3 pm for check in and was told no room. Call Priceline. And was sent to La Quinta Inn that had black mold all over the lamp shades and bathroom so we refused that's room. Got a letter from front desk saying we didn't stay. So we had to pay another 650 dollars to find a clean decent quality hotel at 7pm because Priceline couldn't find a room for us but we already paid for it. Now I'm still trying to get my money back for the room 14 days after and they are still trying to tell me it can take 2 billing cycles hahaha what a joke. People please make sure you research this company before they try to steal your hard earned money. I will never use them again. And I hope you dont use them either.

I used Priceline for a one night stay. They sent me to the Super 8 at the Asheville NC airport. When I arrived, the door to my room was already open, the a/c was running, and there were ants all over the floor. Both of the beds had blankets pulled back and wrinkles in the sheets that looked like people had laid there. Upon closer inspection, there was blood splatter on one of the sheets, looking like someone had stuck a needle in themselves in that bed. At this point I'm considering myself lucky that the trespasser was not still present. I returned my keys to the front desk, notified them of the situation, and told them I could not stay there. They told me I needed to contact Priceline for a refund.

I rented a car in Austin Texas. The car was horrible. Look like it been crashed. I had to take the car because I needed a car while in Texas. I was promised a 20% discount & have never received it, have never seen it, can’t speak to anyone because their customer service will put you on hold and no one comes back. First time using Priceline & will be the last. The worst customer service I have experienced.

I used Priceline to make a hotel reservation. Upon checking into the hotel, within 10 minutes of getting into bed, I found a bed bug crawling on me. I immediately packed up and left the room and went to the front desk. I demanded a full refund since the room was unusable, but the hotel management refused to provide a refund since I had "used the bed". Yes, I had used the bed for 10 minutes before I had a BED BUG crawling on me. The next day I called Priceline and demanded a full refund since the reservation and payment was made through Priceline. Priceline also refused to provide a refund. They sold me a product that was unusable and then refused to provide a refund.

Total Rip off. I bought a flight on my Priceline account.. With my credit card for my daughter to come visit me. I even paid the $18 for the USELESS insurance. Priceline changed the date and time of the flight without telling me beforehand... without my approval or permission. Since we could not accommodate the new date and time due to the covid lockdowns.. I was forced to cancel her trip. They refused to give me a refund and are holding what I paid ($324) as a credit. Now I find out that not only are they STILL refusing to refund me... that I can't even use the flight... It has to be my daughter. After we find a way to use this credit... I will NEVER use priceline again... total scam artists.

Booked recently a 4 nights stay at Marriott Bonvoy in Old Port, Portland, Maine using Priceline.com. For $509 per night the room in the picture looked totally different from what we got when we arrived at the hotel. First, the Marriott clerk told us that because we booked through Priceline we only qualify for a type of room facing a construction site or a room without natural light facing a very small interior yard. The room had outdated furniture, a sweat smell coming from the bed, and my wife woke up with bug bites on her hand….

Cancelled 5 mins after booking on 7/9/21. It’s 7/27/21 and still have not been refunding. Was charged twice. On hold for 30 mins and still waiting for an answer to why it hasn’t been refunded. Customer service was not any help in the first 5 mins. 5 to 10 days for a refund is not true. 18 days later and no refund.

So I rented a car through Priceline at the Tampa Intl Airport. The rental company turned out to be Ace Rent a Car. Our flight from BWI got rerouted to Orlando. I went to the Ace Rent a Car there and found out that they would not honor the rental because it was at another airport. I had to rent a car at a higher price and then drive to Tampa. I called Priceline to let them know what happened and they said that they would not cancel the reservation in Tampa even though it wasn't our fault that we got rerouted. Beware of any change of plan, even if it's out of your control. Priceline will not be reasonable and will keep your money. I will never use them again.

I reserved a room at a hotel in March. Received a great rate, in return I had to agree that I would not receive refund for no-show and could not cancel. Which was fine until we checked into hotel to find out that there was a pet fee of $20.00 extra per night. Even though Priceline knew I was taking a pet they never informed me of an extra fee. Being that I couldn’t cancel I could not leave that establishment because I would not get the rest of my money back. So I was stuck there. Priceline needs to let people know all the fees associated with the reservation. This was my first experience shopping through Priceline and probably the last.

On July 26 2021 Frontier canceled my flight with no explanation (mind you I booked in March). I tried looking for other flights but I need five seat and each airline had only one or two seat with scattered times and of course the price was through the roof. I called Priceline to cancel my return home flight / car rental because how am I returning if I was unable to get to my destination. I purchased the insurance/ protection plan figuring they would be helpful and help with a refund. They said nope. I need to contact the airlines myself. I spent over 3hr on hold and no one answered.

Priceline charged me over $170 for booked stay at Wyndham Garden Newark Airport July 24, 2021. Wires hanging from the ceiling, black mold in bathroom, severe stains in carpet, stench throughout the hotel, and electrical fire at the establishment that caused everyone to have to vacate their rooms and wait outside from 5:00-6:30 AM.

CAUTION. Heartless refund policy. I booked a hotel for vacation. Not knowing that, my wife later in that evening booked the same vacation at the same hotel during the same dates on Priceline and told me the next morning. I immediately called priceline and spoke to several representatives who seemed to genuinely try to cancel one of the vacations talking to their managers to no avail. Now we are paying double for the entire time. I asked if I would be refunded if I cancel with the hotel one of the weeks because we are two weeks out if I would be refunded by the hotel. Priceline stated that there would be a cancelation charge of the full price of the entire stay. Priceline is a greedy company to do this to a customer. I will be sure not to use Priceline and warn anyone that is thinking of using this heartless company.

After many years I finally had the most terrible experience with Priceline. I booked the room to only find out I would be denied check in. I ended up not having any place to stay for the night and I was compensated with my refund of course which I should not have been denied. And when I asked if there is something else that we could do for the inconvenience there was nothing. It's your choice to use the service or not. I plan on moving forward and not using. Sadly.

There was a miscommunication with the hotel I was booked with to where they canceled on their end but Priceline never canceled on their end. After calling numerous of times while at the hotel desk both the hotel manager and I were getting two different stories. They first stated using some virtual card then the guy was in a rush and hung up on. The hotel manager called back and they going on notes put in but yet to try and resolve the problem. I talk to maybe 7 different people. Got hung up on 3 times because they did not want to resolve the solution then when I couldn’t take the run around they wanted me to take the refund and be done and proceeded to tell me I gotta rebook again with my own money for their mistake.

I had a terrible experience with Priceline after booking a hotel for 3 nights and had terrible experience with my stay at the hotel. The hotel apologized for the inconveniences and offered a 25% discount on my stay at the hotel. Priceline refused to issue the refund after they promised the refund was issued to my card. They lied vehemently. They never told me through their customer service that my refund was issued, if though I had them on a recorded line. I called back severally and they failed to connect my call after several attempts. I will not recommend priceline since their are very dishonest people. The hotel manager advised me not to use priceline if I decided to stay at their hotel next time.

I booked a reservation at the Midtown convention center hotel in NYC on Priceline for this weekend (had to come into town for a trauma course). The pictures show that clearly this hotel is in disarray and in fact not open. Silly me for just assuming that it would be. I spoke with two Priceline representatives, including a supervisor, who refused to rebook us in another hotel. They said the hotel was closed for Covid and expected to reopen 8/1/21, which is laughable. I explained that a site credit should be provided given the hotel I did rebook is costing 400$ more. I was offered an offensive 5% discount off an Express deal only. Be aware that Priceline does not check the status of the hotels and further investigation may need to take place before assuming the hotel is available. Better yet, avoid Priceline altogether.

We booked our flights through Priceline thinking this was the best way to reserve airline flights, but it became a joke working with priceline. During the time that we booked flights and actually took the trip they changed our flight times multiple times. When we tried to call them to make adjustments since we had people we were meeting, they had a recording that basically said not our problem.. call the airlines. What's the point of having a middle man to help you with your travel if they won't support you after the tickets are purchased. Priceline should be ashamed of themselves for not supporting the consumer after the purchase. I will never use this service again.. and neither should anyone else.

So was traveling to Florida for vacation and I booked my car and hotel as a bundle through Priceline months before my trip so I wouldn’t have to worry about it. My lady and I got our luggage and headed to pick up our rental so we could go to the hotel. We were told we were not getting a rental car because Priceline failed to fill out the voucher properly so we were not able to pick up a rental we paid for. Spoke to a representative about it and he said call back tomorrow because he could not get ahold of his manager. We left the airport 1AM $725 down payment on a different rental.

I booked through Priceline.com for our trip April 10-11. I get to the hotel and they said they had no rooms available. I had 3 kids, me and my husband 4 hours away from home nowhere to go. Do not use this site unless you want to be stuck in the middle.of no where with no room. They are ran by Hotels.com so I watch that site as well.

I used Priceline to set up a reservation at a hotel this past weekend. Turns out it's really Booking.com. Long and short- I reserved a room at what ended up being a bed bug infested crack house. This place was disgusting and I ended up sleeping in my truck. I called the property for a refund with no results so I called Priceline's customer support. They seemed sympathetic and apologized after I sent a pic of the bedbugs. Thinking that would be enough I received an email telling me the property had offered me a 10% discount on my next stay and that's the best they could do. This is ludicrous! Like a slap to the face. This is very poor business. Do not use these idiots too. Or a room. Don't use them at all. If your plane goes down or someone gets murdered in a room they recommend they will not be there for you in any way. I'm retaining an attorney today and I'm going to show these people that some of us will not lay down for this. It's unacceptable.

I hate their service! Their way to work, it's unfair! I wish they can be willing to work more with the client, and not affect the economy. I highly recommend to find out where they are, and where you are located.

I viewed two top notch, newer Playa Mujeres/Cancun resorts on the Priceline website. They were TRS Coral and Atelier Playa Mujeres. Priceline offered a deal that I would get one of three hotels for a great rate. The three hotels in the running were TRS Coral, Atelier Playa Mujeres and Villa del Palmar. The deal stated these were compatible hotels. I took my chances and that was MY WORST booking mistake I’ve made in ages. This was the typical bait and switch. Priceline selected Villa del Palmar. This resort is far from new, the accommodations are NOTHING like that of the other two resorts AND Priceline booked us without their all inclusive offer (Atelier and TRS Coral are all-inclusive resorts). I tried cancelling to no avail and had to stay at Villa del Palmar AND pay for all meals, etc.

Reviewing options for car rental in Iceland, and my wife mistakenly clicked on book. As soon as I realized she had, I contacted them to cancel, as I had already booked directly with Avis. Contacted Priceline customer service 3 hours after booking and was told the booking was noncancelable and nonrefundable, and there was absolutely nothing could be done. Basically if you click by mistake, it is an expensive mistake. Tried to resolve through Amex, but Priceline refused to budge on their policy of you click you lose.

I will never use them again. I witnessed a stabbing at the hotel that Priceline picked for me on an express deal. Very dramatic experience for myself and family and I am being refused a refund. And was refused to change hotels and had no choice but to stay at this trap house hotel where we saw nothing but drug deals the entire stay.

Booked a family trip over 4 months and made all the necessary arrangements for this trip. A day before our departure date we tried to check in and the airline was unable to locate our flight. After over 12 hours on the phone with Priceline, not only we don’t have an answer, lost our time, trip, money and still haven’t speak to a spokesperson from Priceline to resolve and be compensated.

Booked the Super 8 West in Amarillo, TX through Priceline.com. Checked in at front desk, when my child got in bed 15 minutes later, she found chips/crackers and other food debris in the made bed. Notified Xavier at the front desk, and he said he could not offer another room as the hotel was at capacity, nor was the room able to be cleaned. I asked Xavier to look at the food in the bed, and he even took a picture of it. Called Priceline.com, they said they could only refund money if manager approved. I was on hold with Priceline when they called the hotel. Xavier hung up on Priceline numerous times (I watched from the lobby). Per my request, Xavier called the manager, Ken B., who said he would be in at 8am the next day. We left and stayed in a different, clean hotel.

I booked a vehicle and hotel. When I went to pick up vehicle the vehicle wasn’t available. The company told me the vehicle was in route and I needed to come back. I went back and they didn’t have rental. I called to cancel all my bookings but I was still charged full price.

I made a reservation through Priceline to rent a car at Budget/Avis at 170 Olive Street in New Haven, CT, for a weekend trip. I got a confirmation of the reservation, and then a second confirmation the day before my trip. The day of my trip I called Budget to check on timing and was told they had no cars. It didn't matter that I had a reservation - they had no cars. I called Priceline and the customer service woman said all they could do was cancel my reservation and I could make a new one.... But there were no cars, so how could I make a new reservation? Really terrible customer service, and terrible service in general if they contract with companies that don't honor reservations.

After reviewing several hotels, I booked the Ramada Inn in Flemington, New Jersey. The pictures on the website showed a well-kept hotel with a beautiful pool. Upon arrival, I noticed the pool was not only closed, but overgrown and unkept. The property and landscape had not been maintained, and the hotel itself had a terrible odor. I did not feel safe checking in with my family, and therefore asked the employee about a refund. He assured me I would get one if Priceline called the hotel. After calling Priceline three different times and not receiving any help, I received an email stating I would not get my refund. I would recommend when booking a hotel do not use Priceline. I would have received my refund had I booked directly with the hotel.

Priceline impersonated the hotel I was trying to book with. Lied about rates. Refusing to honor tax exemption certificate. This is a horrible way to do business. I will forever tell people of this scam of a business.

I would recommend not using Priceline to book your travel!! I booked a flight on American Airlines through Priceline. The flight had multiple delays which would have caused me to miss any other connecting flights to be able to make the meeting I scheduled flight for. So I ask the airline for flight credit or refund and they advise I would have to get that from Priceline since they booked the flight.

I booked a package for Jamaica with Priceline (hotel and air) and insurance. Prior to the trip, I was unable to get my passport renewed because of the lack of Passport appointments in the country. As a result, I tried contacting Priceline to cancel. I was on hold for 4 hours (screenshot) the call and then they said they would reach out to the hotel. It's been two weeks and still, this has not be resolved and I have not gotten a refund. I will never book with Priceline again!!!

I booked multi city flights on Priceline. I tried to cancel the 2nd flight of my trip using Priceline’s mobile app. I provided the trip number and the confirmation code of the 2nd flight but Priceline’s system ended up canceling the first flight. I called and spent countless hours on the phone with Priceline support. No one wants to acknowledge or even willing to understand the issue of its system.

I booked two rooms through them. However, something urgent came up and the hotel that I booked was unrefundable. I talked to Finn, an agent with Priceline and that person was able to help me cancel my reservations and got my refund back with no penalty.

Not recommended. After using them for years, we got shocking news when we check in at the airport. Our flight got cancelled. There was no email, text, or phone call notification from Priceline or from JetBlue. This is ridiculous. I will never book with Priceline again. You just lost a VIP customer.

I booked flight tickets with Priceline. I called because I could not find my itinerary. They might as well have said "good luck with that" in their intro phone message. If you don't have a trip number or if they made a mistake on your phone number, then you are in an inescapable loop. All the other options to call are just as ridiculous!!! Please don't use Priceline unless you KNOW that you will NEVER need to contact them EVER!

My family had booked a vacation package through Priceline for August. In June, my son passed away. For my daughter, we wanted her to be able to bring a friend on the trip instead. They would not exchange my son's ticket for another name, even though it was over a month ahead of time. I had to submit for a refund on my son's ticket. Then when trying to add another ticket, they kept telling me to call the airline directly. The airline charged double what we had paid! I called them back as the refund had gone through (priceline received the money, not us). I explained I wanted the refund to go towards buying another ticket on our vacation.

This company business practice is very unethical and if you are looking for transparency stay far away from them!!! DO NOT GIVE THEM access to your credit card company. You will be sorry if you do. We tried to reserve our ticket for a trip unfortunately we knew we had to cancel well within 24 hours AND WE DID but they had refused to refund our credit card. Typically it was not supposed to be a charge, but a “hold” on your credit card unless 24 hours has passed. They went ahead and charged our credit card anyway and had repeatedly refused to issue to refund the amount.

Booked a car with Priceline, a week later I found the car cheaper by $100 on PRICELINE. There was no way to cancel the car. Beware of the Express Deals. I will never use Priceline again. They are ripping people off.

Purchased Fly ticket from LAX to SJJ 04/16/2021 for 07/15/2021 with Swissair. On 06/29 received email that they change flight for 07/16 with waiting time in Zurich 16 hours. After hours phone calls, no explanations why they did that, 07/14 they canceled even that a new one and offer me refund again. No explanations why. They told me that Swissair made changes. I called Swissair office in Switzerland and they apologize me and made a new tickets for 07/16. 07/14 at 12.30 am spoke with agent name MAC (after midnight). At the morning spoke with agent name Andrew more than 3 hours and after I ask for Supervisor. They transfer my call to machine and message was that waiting time for Supervisor is more than 15 hours. Don't ever use Priceline. They needs to be closed forever.

DO NOT BOOK FROM PRICELINE! I had booked my reservation for the hotel and flight two months in advanced from my vacation. I had no problem checking in my flight but when I arrived to the hotel in Cancun, the people from check in were unable to find my reservation but were able to find two of my family members that also booked with Priceline. I clearly had the hotel confirmation number and my itinerary where I have paid the full amount but the hotel I was staying in was Paradisus all inclusive hotel and they told me Priceline did not send over the reservation and that I had to contact them to get all this sorted out. 7 hours later in the hotel lobby Priceline was not about to fix anything and told me to call tomorrow morning that their reservation department would be open at 9:00am.

I'm done with Priceline after this trip. Getting ahold of literally anybody is so hard and frustrating, doesn't matter if you call in or chat online. Then when you finally do get ahold of somebody they don't know what they're doing and transfer you to someone else, but you have wait and it's no short wait. Why are you in a department, answering chats and call when all they do is wait till wayyyy after I stated the issue multiple times that they don't know and I need to get ahold of someone different? Whatever, my wait was over 2 hours and when I did get a call back I got transferred and waited again.

I booked a flight using Priceline back in 2020, but I canceled it due to the pandemic. I need to book another flight now, and I want to use my credits from the 2020 flight, but it has been incredibly difficult to do so. Here are the issues I have faced so far:

I booked a flight through priceline for September 1st thru September 4 2021, my husband were hospitalized due to cardiac arrest called priceline to cancel my booking, only to hear I need medical documentation. They emailed me with a fax number and a email address. I sent the documents through staples office center and emailed them, I called them to verify they had received my documents only to be put on hold for such a long time. The phone hangs up. I call back only to get an automated machine telling me they would call me back.

I booked a rental car two weeks in advance. 24 hours before the rental was due to start I received a confirmation email from Priceline saying the car was ready for collection as reserved the next day. I arrived at the exact time, date and location but was told by the rental company (Budget) that Priceline had canceled my reservation TWO DAYS previously. So there were no cars available (it’s July in LA). Priceline could only apologise and I was left stranded in the CBD with no car. I’ve had to make an emergency booking which is costing me almost 3 times as much as what I booked on Priceline. This company is a SCAM! Please avoid them. They now refuse to answer my calls and put me on hold for an hour without calling back.

I have used Priceline for many years without incident. I needed a hotel near the Boston-Logan airport because I get in late and have to take the ferry in the morning. I chose the airport area on their site and one of the deals where they assign 1 of 3 hotels. The hotel is 9 miles away and there is no shuttle! I have not way to get to the hotel and they will not refund my money. I was on hold for 45 minutes to talk with a manager and he also refused to help. Shame on you, Priceline. Never again.

I booked a room a month in advance, called the hotel and the hotel staff notified me that it was the wrong room therefore I canceled my reservation two weeks later my card gets charged, I called the hotel and Priceline and have been getting the run around and neither one will refund my money back and are saying they are going to charge my card 1059.00 even though I canceled my reservation a month in advance 24 hours after reserving the room. Not to mention they don’t even have a room to give me because they are booked up. Horrible experience and I will never go through Priceline ever again worst customer service and experience I have ever received!!

I would NEVER EVER book anything with Priceline, I feel that I have been stolen from & the customer service team & the person above them have definitely been train to not help & steal from the customer. Here is what happen: Initial website price quoted $116.85. At the time of inputting credit card information and all personal info price remained at $116.85. I go ahead and fill out info. & proceed to selecting "Complete Booking".

Priceline will not back you up if you have a problem with the hotel they book you into. None of the amenities listed were available, hotel was a hell hole and had major issues with staff and how filthy the rooms were. Priceline will do absolutely nothing to help you with issues with the hotel. I will not use again.

Purchased flight online. Chose seats. Was charged additional $188.22 for seats that I no longer have assigned to me thru the airline. I have made 8 phone calls between the airline and this worthless company, Priceline. I cannot express my disgust and frustration. I will NEVER again use this crook of a company. Saved ZERO money booking thru them. Actually paid MORE.

I suppose to pay $95.58 including tax and fees sends for everything to rent a car and I surprise they charge me $70 more for nothing. And I try to return the car after one hour and they said, "We sorry and we still have to charge you the full amount and there is no way we can refund you nothing."

Traveling with my sister, I rented the car for our trip. She had told me when and where. After a week and 2 weeks before Traveling our plans changed and Priceline would not let me change my reservation. I was still going to need my car just a different date. My next rental was through Orbitz and I am very happy.

Made a flight purchase to Japan not knowing there was a travel ban from the US to Japan because of Covid and website didn't provide that info either. So we had to cancel and they didn't wanna refund any.

I will never use Priceline again! Horrible customer service and they are liars. I booked a one night stay for the beginning of August. The dates were somehow changed on their end on their site. I realized after I hit confirm and immediately called them. They said there was nothing they could do and that the hotel would not help. It was obviously a problem with their website. I didn't want a refund, just a change in dates to what I had originally put into the website. So now I am out $150. Beware of priceline.

If you ever need to call into their customer service team, it will be an absolute nightmare. I have been on the phone for the last 2 hours and 15 minutes trying to exchange a ticket from a prior reservation and I have been on hold for probably 2 hours and 5 minutes of that time. This agent has no clue what is going on and it seems that the internet isn't working in the location they are working. I can tell the agent all the information about Priceline's flights and prices before they can. I have had to be transferred to multiple departments for the same issue. This is a SIMPLE ticket exchange. It has been one of the most frustrating experiences of my life. Expedia or Travelocity next time!!!! I have work in like 3 hours.

My fiancé and I had been on the lookout for good deals for all inclusive resorts in Mexico. Priceline made it look like they had a good deal for free cancelation bookings. Ended up all the free cancelation bookings "just sold out" and when you search for the same type of room for the same dates the room suddenly jumped $311 extra a night from $253 a night to $564 a night. Very disappointed.

The Priceline site advertised free parking with the hotel that I was booking, but no free parking was provided; the bed was not a queen, it was tiny more like a full size; The room and hotel amenities are not 4 stars. I called priceline customer service regarding free parking, they told me the hotel does not provide free parking; I tried to cancel, but they told me that my reservation is non-refundable. Poor customer service.

I booked a two night stay at a Best Western Plus in Pleasanton CA. What a nightmare. It’s right on the freeway. You won’t sleep due to the high noise level of buzzing of the freeway. The pool is out of the question to use because you will literally go deaf. The next day the hotel was pressure washing the building. So basically packed up my things and ran.

I was booking a hotel, at the top of their Payment page, it clearly stated “flexible cancellation until 11:59pm July 9th” right below the hotel’s name, highlighted in green color. Because of this statement, I went ahead and completed booking. I then received an email confirmation, but within the email, there was a section for “cancellation policy” where is said “26% of penalty will be charged if canceled after July 4th”. 

Hi, I booked a car rental for 7/9 - 7/13/21, picking up and drop off at Las Vegas Airport. My flight has been delayed due to the impending storm going through Massachusetts. I am now flying in at midnight vs. a few hours before. I called Priceline and asked to modify the time. They told me I had to call Thrifty. I called Thrifty and they said that contractually they are not able to modify Priceline reservations with the client directly and they instead a Priceline employee needs to call and made the modification over the phone with Thrifty.

I selected Priceline, Dollar Car Rental because Priceline advertised on their website, "Free Second Driver." No caveats were advertised. When my contract came by email, it said I could add a second driver for a fee. I contacted Priceline and Dollar Car Rental numerous times to find out how to add the second driver for free. I received no satisfaction in adding the second driver for free. The advertisement simply stated that the second driver was free. I found that for a free second driver, he/she had to be a spouse and that both the first and second driver had to have AAA. This was not noted anywhere on the advertisement. I firmly believe that this is an example of false advertisement.

Booked a car/hotel package thru Priceline for pickup at SAT. Since we booked last minute and was leaving in a day & 1/2 we booked a pay in advance rate. Rental Agency would not honor our rental agreement and we had to pay out of pocket $800+ dollars to a different agency for a car not to be stranded at the airport. When I notified Priceline their response was "it's non-refundable for cancellations". I had to explain to multiple people that I did not cancel, their partner did not honor their rental policy and I had paid them money and I wanted it back. Finally, I had to wait 10 business days after the rental drop off date was to occur and they charged a fee of $76 for "cancellation" and whatever math they used to recalculate the booking and refunded a measly couple hundred dollars. We paid $600+ over what we would have paid to book direct. If I could give them negative stars I would. Never again.

My itinerary didn't display the address of the car rental location upfront, it just showed city and state so, my confirmation number wasn't honored at the airport. I was told it's honored only at the downtown location. I complained to Priceline and they've been dragging their feet. I had to pay additional for another rental... No refund and it was nontransferable.

This is the trashiest most manipulative company I’ve ever encountered. I wish I could give negative stars. The lies and manipulation they use for the express deals is revolting. Personally wish there was a way to find all individuals responsible for this idea so I can personally thank them with a lawsuit. Thank you for ruining my one vacation all year by charging almost double the cost of the hotel and refusing to cancel (really love talking to non English speaking people about issues). The hotel is garbage and in the sketchiest neighborhood.

I paid for a rental through Priceline with my VALID CREDIT CARD. And they took the money for the rental car!! However when I got to the airport HERTZ would not accept my card! They told me my reservation would be cancelled and I should see the charge drop off my account. Already upset I went through Priceline again and rented with a different company SAME CARD!!!

This was the most horrifying experience of my life! I bought a hotel and flight package from Priceline. After taking a shuttle to the hotel, when trying to check in the front desk rep at Circa 39 were EXTREMELY RUDE. They said Priceline has not been communicating effectively with them and that the hotel was booked up and I need to call them and figure it out. AT THAT MOMENT I HAD NO PLACE TO STAY… HOW MORTIFYING?! I immediately called Priceline. At first they couldn’t get in contact with the hotel because the ladies purposely had the phone off the hook.

I booked flights back in March 2021 to board in July 2021. I have been calling Priceline for 30 days now to cancel one of the ticket holders. Every time I called it’s an automated system saying due to high call volume, we are dealing with customers that have flights within 14 days... Now it’s 14 days and that same system is telling me call back within 7days!

I just want to report the incident happened with me on July 3, 2021 in Nashville, TN at select in Murfreesboro hotel. I booked the reservation Trip Number: ** and when I reach to hotel even it's confirmed reservation the staff denied to take the Priceline reservation and said they don't accept the Priceline reservations. I called the customer care and the hold time was 45 minutes which I can't stay outside so I booked another reservation with the same hotel just to get in. When I received the call from customer care after 45 minutes I said the same to customer experience. That person called to hotel and said, "Sorry for the incident and will refund your reservation amount."

Priceline did not give the name of my hotel until after booking which is usually fine but after receiving confirmation of the hotel I found out this particular hotel has BED BUGS!!!! As well as dirty syringes, and no locks on the doors or concern for safety as multiple reviews suggest creepy people following them to their rooms and beating down their doors and walking in on them in their "private" room. I am so upset that priceline even offers this hotel but more so that it is nonrefundable or non-transferable. I just wasted money because of priceline. I am tempted to contact my credit card company as I also saw many reviews suggesting this hotel had problems with identity theft and being charged multiple times. I have contacted corporate OYO and priceline with NO help or response from either. Never will I ever use priceline again.

I had a wedding to attend July 4th weekend. Knowing availability might be tough... and prices might be high... I booked my hotel room through Priceline 1 month in advance. My family and I drove hours through the night. Once we arrived to the hotel.... we were told they didn't have a reservation for us. I called Priceline and received an automated message stating that there was over an hour wait and someone would call me back once they reached my place in line. The hotel was booked solid. I have an elderly mother who needed rest and medication. The last thing any of us wanted to do was wait for an over an hour for priceline to hopefully call back. They had one job. Which was to book our rooms. I had ZERO faith that I'd receive a call. We hopped on our phones and found 1 hotel that had availability. Holiday Inn. We ended up paying over $800 for both rooms for two nights. Mind you.... we originally paid $280 TOTAL for two rooms for two nights.

Priceline does not publish negative reviews of its hotels, which misleads its customers. TripAdvisor and other sites have multiple instances of Trump Hotel guests being placed in hotels without working showers and toilets, and their family members being forced to leave by rude staff. I'll never use Priceline or stay at anything with Trump's name again.

They don’t honor their bookings. They changed mine last minute and therefore the airline marked me as a no showing. I called Priceline 4-6 times (2 they hung up on me) and finally got a supervisor to call me back at 11:10 at night to put me on a 15 minute hold. I had to drive 18 hours within 36 hours due to Priceline changing my flight. I then spent over 5 hours trying to get a refund. Look elsewhere, please.

We booked a car through Priceline to pick up in Vegas in the company Hertz. When we got there Hertz didn’t have the car we booked and the employees were extremely rude and didn’t help us at all. When we said we booked through Priceline they said they have No communication with Hertz and that’s why they didn’t have our car. Which means Priceline didn’t send our reservation to the rental. We were very stressed and had to get another car in a different company. I was glad we hadn’t pay anything yet so we didn’t lose any money. I’ll never do anything through Priceline again.

I recently booked a reservation though Priceline in LA for a rental car. The company they booked me through (used express booking) was ACE. The reviews on ACE were non stop 0 or 1 star reviews and most said they tried to scam you when you arrived to pick up your rental. I called Priceline to help me cancel the reservation since I don't feel comfortable (over 3 months beforehand). They did nothing to help me! Priceline obviously does not check out the products they sell and will not protect their customers. BEWARE OF THIS COMPANY.

Priceline is no help when it comes to getting your money back through scam hotels. They also fail to say how they put you at hotels/Rooms that are trashed and have roaches. They will also never listen to you because they don't want to help get you your money back they will in fact listen to a manager of hotel that is very poorly ran and should be shut down. I will never use Priceline for anything again nor will I ever recommend them to anyone! They should stand up for their loyal customers and help them get their money back when they are being scammed.

Priceline did nothing to help me with a refund or canceled reservation. My husband was felt ill and did not want to stay in the hotel. The hotel agreed to cancel the reservation and sent us to hospital. We did not stay the night. We contacted Priceline and did not even get a response until the next day. Customer service was awful.

I had to cancel a car rental a few days before I was to get it. I contacted them asking for refund and they said I would get it in ten business days. I don’t receive it. Contact them again and again and they keep putting me off to different people. Won’t tell me when I will get my refund even though I have proof they said they would refund me. So I contact my bank they dispute the charges but then say they lost and I should contact Priceline. So I try contacting Priceline again and they say they can’t help me with a refund. They people who took my money can’t give it back. I even asked them what did I do wrong in trying to cancel and getting my money back and they couldn’t tell me that I did anything wrong. RUN AWAY!!! Use Expedia or hotels.com because Priceline is only in it for them and to screw the little people out of money!!!! I’ve never had this kind of experience before.

My husband and I purchased Air France flights from Chicago to Portugal on Priceline for a planned vacation starting June 6, 2020. At the time, the unfolding pandemic was a very unsure situation, the European Union had paused incoming travel but was rescheduled to reopen before our trip started, and we worried about waiting too long to purchase flights and being faced with exorbitant prices. When we finally did purchase the flights, Priceline had a policy on their website saying that they would issue full refunds if trips needed to be canceled due to the COVID-19 pandemic (looking back, this was clearly a ploy to squeeze as much money as possible out of customers during a global crisis).

I book a hotel thru Priceline only to find out the hotel was under construction and the elevator was broken and all guests have to walk the stairs. I'm 55 with a artificial hip and a heart condition. Priceline promised a 2.5 star room. Booked king room with no smoking, was told by hotel they only had a room with 2 full beds. Called Priceline back and they would not help in any way. Don't use them. Priceline has lost its service and is just scamming people and keeping your money. Nothing promised to me was delivered. I'll always just contact the hotels directly and let everyone I come in contact traveling about their way of scamming their customers. Buyer be very aware!!

When my travel plans changed and I called Priceline to cancel my hotel reservations. Priceline informed me they would keep all my money and I was giving them a week notice. I called Best Western Ramkota in Rapid city SD and they only require 24 hours notice but couldn't help because of Priceline being third party reservations. Priceline is a bunch of crooks and I had a horrible experience with them and will never do business with them again.