Priceline Reviews

Total Rip off. I bought a flight on my Priceline account.. With my credit card for my daughter to come visit me. I even paid the $18 for the USELESS insurance. Priceline changed the date and time of the flight without telling me beforehand... without my approval or permission. Since we could not accommodate the new date and time due to the covid lockdowns.. I was forced to cancel her trip. They refused to give me a refund and are holding what I paid ($324) as a credit. Now I find out that not only are they STILL refusing to refund me... that I can't even use the flight... It has to be my daughter. After we find a way to use this credit... I will NEVER use priceline again... total scam artists.

Booked recently a 4 nights stay at Marriott Bonvoy in Old Port, Portland, Maine using Priceline.com. For $509 per night the room in the picture looked totally different from what we got when we arrived at the hotel. First, the Marriott clerk told us that because we booked through Priceline we only qualify for a type of room facing a construction site or a room without natural light facing a very small interior yard. The room had outdated furniture, a sweat smell coming from the bed, and my wife woke up with bug bites on her hand….

Cancelled 5 mins after booking on 7/9/21. It’s 7/27/21 and still have not been refunding. Was charged twice. On hold for 30 mins and still waiting for an answer to why it hasn’t been refunded. Customer service was not any help in the first 5 mins. 5 to 10 days for a refund is not true. 18 days later and no refund.

So I rented a car through Priceline at the Tampa Intl Airport. The rental company turned out to be Ace Rent a Car. Our flight from BWI got rerouted to Orlando. I went to the Ace Rent a Car there and found out that they would not honor the rental because it was at another airport. I had to rent a car at a higher price and then drive to Tampa. I called Priceline to let them know what happened and they said that they would not cancel the reservation in Tampa even though it wasn't our fault that we got rerouted. Beware of any change of plan, even if it's out of your control. Priceline will not be reasonable and will keep your money. I will never use them again.

I reserved a room at a hotel in March. Received a great rate, in return I had to agree that I would not receive refund for no-show and could not cancel. Which was fine until we checked into hotel to find out that there was a pet fee of $20.00 extra per night. Even though Priceline knew I was taking a pet they never informed me of an extra fee. Being that I couldn’t cancel I could not leave that establishment because I would not get the rest of my money back. So I was stuck there. Priceline needs to let people know all the fees associated with the reservation. This was my first experience shopping through Priceline and probably the last.

On July 26 2021 Frontier canceled my flight with no explanation (mind you I booked in March). I tried looking for other flights but I need five seat and each airline had only one or two seat with scattered times and of course the price was through the roof. I called Priceline to cancel my return home flight / car rental because how am I returning if I was unable to get to my destination. I purchased the insurance/ protection plan figuring they would be helpful and help with a refund. They said nope. I need to contact the airlines myself. I spent over 3hr on hold and no one answered.

Priceline charged me over $170 for booked stay at Wyndham Garden Newark Airport July 24, 2021. Wires hanging from the ceiling, black mold in bathroom, severe stains in carpet, stench throughout the hotel, and electrical fire at the establishment that caused everyone to have to vacate their rooms and wait outside from 5:00-6:30 AM.

CAUTION. Heartless refund policy. I booked a hotel for vacation. Not knowing that, my wife later in that evening booked the same vacation at the same hotel during the same dates on Priceline and told me the next morning. I immediately called priceline and spoke to several representatives who seemed to genuinely try to cancel one of the vacations talking to their managers to no avail. Now we are paying double for the entire time. I asked if I would be refunded if I cancel with the hotel one of the weeks because we are two weeks out if I would be refunded by the hotel. Priceline stated that there would be a cancelation charge of the full price of the entire stay. Priceline is a greedy company to do this to a customer. I will be sure not to use Priceline and warn anyone that is thinking of using this heartless company.

After many years I finally had the most terrible experience with Priceline. I booked the room to only find out I would be denied check in. I ended up not having any place to stay for the night and I was compensated with my refund of course which I should not have been denied. And when I asked if there is something else that we could do for the inconvenience there was nothing. It's your choice to use the service or not. I plan on moving forward and not using. Sadly.

There was a miscommunication with the hotel I was booked with to where they canceled on their end but Priceline never canceled on their end. After calling numerous of times while at the hotel desk both the hotel manager and I were getting two different stories. They first stated using some virtual card then the guy was in a rush and hung up on. The hotel manager called back and they going on notes put in but yet to try and resolve the problem. I talk to maybe 7 different people. Got hung up on 3 times because they did not want to resolve the solution then when I couldn’t take the run around they wanted me to take the refund and be done and proceeded to tell me I gotta rebook again with my own money for their mistake.

I had a terrible experience with Priceline after booking a hotel for 3 nights and had terrible experience with my stay at the hotel. The hotel apologized for the inconveniences and offered a 25% discount on my stay at the hotel. Priceline refused to issue the refund after they promised the refund was issued to my card. They lied vehemently. They never told me through their customer service that my refund was issued, if though I had them on a recorded line. I called back severally and they failed to connect my call after several attempts. I will not recommend priceline since their are very dishonest people. The hotel manager advised me not to use priceline if I decided to stay at their hotel next time.

I booked a reservation at the Midtown convention center hotel in NYC on Priceline for this weekend (had to come into town for a trauma course). The pictures show that clearly this hotel is in disarray and in fact not open. Silly me for just assuming that it would be. I spoke with two Priceline representatives, including a supervisor, who refused to rebook us in another hotel. They said the hotel was closed for Covid and expected to reopen 8/1/21, which is laughable. I explained that a site credit should be provided given the hotel I did rebook is costing 400$ more. I was offered an offensive 5% discount off an Express deal only. Be aware that Priceline does not check the status of the hotels and further investigation may need to take place before assuming the hotel is available. Better yet, avoid Priceline altogether.

We booked our flights through Priceline thinking this was the best way to reserve airline flights, but it became a joke working with priceline. During the time that we booked flights and actually took the trip they changed our flight times multiple times. When we tried to call them to make adjustments since we had people we were meeting, they had a recording that basically said not our problem.. call the airlines. What's the point of having a middle man to help you with your travel if they won't support you after the tickets are purchased. Priceline should be ashamed of themselves for not supporting the consumer after the purchase. I will never use this service again.. and neither should anyone else.

So was traveling to Florida for vacation and I booked my car and hotel as a bundle through Priceline months before my trip so I wouldn’t have to worry about it. My lady and I got our luggage and headed to pick up our rental so we could go to the hotel. We were told we were not getting a rental car because Priceline failed to fill out the voucher properly so we were not able to pick up a rental we paid for. Spoke to a representative about it and he said call back tomorrow because he could not get ahold of his manager. We left the airport 1AM $725 down payment on a different rental.

I booked through Priceline.com for our trip April 10-11. I get to the hotel and they said they had no rooms available. I had 3 kids, me and my husband 4 hours away from home nowhere to go. Do not use this site unless you want to be stuck in the middle.of no where with no room. They are ran by Hotels.com so I watch that site as well.

I used Priceline to set up a reservation at a hotel this past weekend. Turns out it's really Booking.com. Long and short- I reserved a room at what ended up being a bed bug infested crack house. This place was disgusting and I ended up sleeping in my truck. I called the property for a refund with no results so I called Priceline's customer support. They seemed sympathetic and apologized after I sent a pic of the bedbugs. Thinking that would be enough I received an email telling me the property had offered me a 10% discount on my next stay and that's the best they could do. This is ludicrous! Like a slap to the face. This is very poor business. Do not use these idiots too. Or a room. Don't use them at all. If your plane goes down or someone gets murdered in a room they recommend they will not be there for you in any way. I'm retaining an attorney today and I'm going to show these people that some of us will not lay down for this. It's unacceptable.

I hate their service! Their way to work, it's unfair! I wish they can be willing to work more with the client, and not affect the economy. I highly recommend to find out where they are, and where you are located.

I viewed two top notch, newer Playa Mujeres/Cancun resorts on the Priceline website. They were TRS Coral and Atelier Playa Mujeres. Priceline offered a deal that I would get one of three hotels for a great rate. The three hotels in the running were TRS Coral, Atelier Playa Mujeres and Villa del Palmar. The deal stated these were compatible hotels. I took my chances and that was MY WORST booking mistake I’ve made in ages. This was the typical bait and switch. Priceline selected Villa del Palmar. This resort is far from new, the accommodations are NOTHING like that of the other two resorts AND Priceline booked us without their all inclusive offer (Atelier and TRS Coral are all-inclusive resorts). I tried cancelling to no avail and had to stay at Villa del Palmar AND pay for all meals, etc.

Reviewing options for car rental in Iceland, and my wife mistakenly clicked on book. As soon as I realized she had, I contacted them to cancel, as I had already booked directly with Avis. Contacted Priceline customer service 3 hours after booking and was told the booking was noncancelable and nonrefundable, and there was absolutely nothing could be done. Basically if you click by mistake, it is an expensive mistake. Tried to resolve through Amex, but Priceline refused to budge on their policy of you click you lose.

I will never use them again. I witnessed a stabbing at the hotel that Priceline picked for me on an express deal. Very dramatic experience for myself and family and I am being refused a refund. And was refused to change hotels and had no choice but to stay at this trap house hotel where we saw nothing but drug deals the entire stay.

Booked a family trip over 4 months and made all the necessary arrangements for this trip. A day before our departure date we tried to check in and the airline was unable to locate our flight. After over 12 hours on the phone with Priceline, not only we don’t have an answer, lost our time, trip, money and still haven’t speak to a spokesperson from Priceline to resolve and be compensated.

Booked the Super 8 West in Amarillo, TX through Priceline.com. Checked in at front desk, when my child got in bed 15 minutes later, she found chips/crackers and other food debris in the made bed. Notified Xavier at the front desk, and he said he could not offer another room as the hotel was at capacity, nor was the room able to be cleaned. I asked Xavier to look at the food in the bed, and he even took a picture of it. Called Priceline.com, they said they could only refund money if manager approved. I was on hold with Priceline when they called the hotel. Xavier hung up on Priceline numerous times (I watched from the lobby). Per my request, Xavier called the manager, Ken B., who said he would be in at 8am the next day. We left and stayed in a different, clean hotel.

I booked a vehicle and hotel. When I went to pick up vehicle the vehicle wasn’t available. The company told me the vehicle was in route and I needed to come back. I went back and they didn’t have rental. I called to cancel all my bookings but I was still charged full price.

I made a reservation through Priceline to rent a car at Budget/Avis at 170 Olive Street in New Haven, CT, for a weekend trip. I got a confirmation of the reservation, and then a second confirmation the day before my trip. The day of my trip I called Budget to check on timing and was told they had no cars. It didn't matter that I had a reservation - they had no cars. I called Priceline and the customer service woman said all they could do was cancel my reservation and I could make a new one.... But there were no cars, so how could I make a new reservation? Really terrible customer service, and terrible service in general if they contract with companies that don't honor reservations.

After reviewing several hotels, I booked the Ramada Inn in Flemington, New Jersey. The pictures on the website showed a well-kept hotel with a beautiful pool. Upon arrival, I noticed the pool was not only closed, but overgrown and unkept. The property and landscape had not been maintained, and the hotel itself had a terrible odor. I did not feel safe checking in with my family, and therefore asked the employee about a refund. He assured me I would get one if Priceline called the hotel. After calling Priceline three different times and not receiving any help, I received an email stating I would not get my refund. I would recommend when booking a hotel do not use Priceline. I would have received my refund had I booked directly with the hotel.

Priceline impersonated the hotel I was trying to book with. Lied about rates. Refusing to honor tax exemption certificate. This is a horrible way to do business. I will forever tell people of this scam of a business.

I would recommend not using Priceline to book your travel!! I booked a flight on American Airlines through Priceline. The flight had multiple delays which would have caused me to miss any other connecting flights to be able to make the meeting I scheduled flight for. So I ask the airline for flight credit or refund and they advise I would have to get that from Priceline since they booked the flight.

I booked a package for Jamaica with Priceline (hotel and air) and insurance. Prior to the trip, I was unable to get my passport renewed because of the lack of Passport appointments in the country. As a result, I tried contacting Priceline to cancel. I was on hold for 4 hours (screenshot) the call and then they said they would reach out to the hotel. It's been two weeks and still, this has not be resolved and I have not gotten a refund. I will never book with Priceline again!!!

I booked multi city flights on Priceline. I tried to cancel the 2nd flight of my trip using Priceline’s mobile app. I provided the trip number and the confirmation code of the 2nd flight but Priceline’s system ended up canceling the first flight. I called and spent countless hours on the phone with Priceline support. No one wants to acknowledge or even willing to understand the issue of its system.

I booked two rooms through them. However, something urgent came up and the hotel that I booked was unrefundable. I talked to Finn, an agent with Priceline and that person was able to help me cancel my reservations and got my refund back with no penalty.

Not recommended. After using them for years, we got shocking news when we check in at the airport. Our flight got cancelled. There was no email, text, or phone call notification from Priceline or from JetBlue. This is ridiculous. I will never book with Priceline again. You just lost a VIP customer.

I booked flight tickets with Priceline. I called because I could not find my itinerary. They might as well have said "good luck with that" in their intro phone message. If you don't have a trip number or if they made a mistake on your phone number, then you are in an inescapable loop. All the other options to call are just as ridiculous!!! Please don't use Priceline unless you KNOW that you will NEVER need to contact them EVER!

My family had booked a vacation package through Priceline for August. In June, my son passed away. For my daughter, we wanted her to be able to bring a friend on the trip instead. They would not exchange my son's ticket for another name, even though it was over a month ahead of time. I had to submit for a refund on my son's ticket. Then when trying to add another ticket, they kept telling me to call the airline directly. The airline charged double what we had paid! I called them back as the refund had gone through (priceline received the money, not us). I explained I wanted the refund to go towards buying another ticket on our vacation.

This company business practice is very unethical and if you are looking for transparency stay far away from them!!! DO NOT GIVE THEM access to your credit card company. You will be sorry if you do. We tried to reserve our ticket for a trip unfortunately we knew we had to cancel well within 24 hours AND WE DID but they had refused to refund our credit card. Typically it was not supposed to be a charge, but a “hold” on your credit card unless 24 hours has passed. They went ahead and charged our credit card anyway and had repeatedly refused to issue to refund the amount.

Booked a car with Priceline, a week later I found the car cheaper by $100 on PRICELINE. There was no way to cancel the car. Beware of the Express Deals. I will never use Priceline again. They are ripping people off.

Purchased Fly ticket from LAX to SJJ 04/16/2021 for 07/15/2021 with Swissair. On 06/29 received email that they change flight for 07/16 with waiting time in Zurich 16 hours. After hours phone calls, no explanations why they did that, 07/14 they canceled even that a new one and offer me refund again. No explanations why. They told me that Swissair made changes. I called Swissair office in Switzerland and they apologize me and made a new tickets for 07/16. 07/14 at 12.30 am spoke with agent name MAC (after midnight). At the morning spoke with agent name Andrew more than 3 hours and after I ask for Supervisor. They transfer my call to machine and message was that waiting time for Supervisor is more than 15 hours. Don't ever use Priceline. They needs to be closed forever.

DO NOT BOOK FROM PRICELINE! I had booked my reservation for the hotel and flight two months in advanced from my vacation. I had no problem checking in my flight but when I arrived to the hotel in Cancun, the people from check in were unable to find my reservation but were able to find two of my family members that also booked with Priceline. I clearly had the hotel confirmation number and my itinerary where I have paid the full amount but the hotel I was staying in was Paradisus all inclusive hotel and they told me Priceline did not send over the reservation and that I had to contact them to get all this sorted out. 7 hours later in the hotel lobby Priceline was not about to fix anything and told me to call tomorrow morning that their reservation department would be open at 9:00am.

I'm done with Priceline after this trip. Getting ahold of literally anybody is so hard and frustrating, doesn't matter if you call in or chat online. Then when you finally do get ahold of somebody they don't know what they're doing and transfer you to someone else, but you have wait and it's no short wait. Why are you in a department, answering chats and call when all they do is wait till wayyyy after I stated the issue multiple times that they don't know and I need to get ahold of someone different? Whatever, my wait was over 2 hours and when I did get a call back I got transferred and waited again.

I booked a flight using Priceline back in 2020, but I canceled it due to the pandemic. I need to book another flight now, and I want to use my credits from the 2020 flight, but it has been incredibly difficult to do so. Here are the issues I have faced so far:

I booked a flight through priceline for September 1st thru September 4 2021, my husband were hospitalized due to cardiac arrest called priceline to cancel my booking, only to hear I need medical documentation. They emailed me with a fax number and a email address. I sent the documents through staples office center and emailed them, I called them to verify they had received my documents only to be put on hold for such a long time. The phone hangs up. I call back only to get an automated machine telling me they would call me back.

I booked a rental car two weeks in advance. 24 hours before the rental was due to start I received a confirmation email from Priceline saying the car was ready for collection as reserved the next day. I arrived at the exact time, date and location but was told by the rental company (Budget) that Priceline had canceled my reservation TWO DAYS previously. So there were no cars available (it’s July in LA). Priceline could only apologise and I was left stranded in the CBD with no car. I’ve had to make an emergency booking which is costing me almost 3 times as much as what I booked on Priceline. This company is a SCAM! Please avoid them. They now refuse to answer my calls and put me on hold for an hour without calling back.

I have used Priceline for many years without incident. I needed a hotel near the Boston-Logan airport because I get in late and have to take the ferry in the morning. I chose the airport area on their site and one of the deals where they assign 1 of 3 hotels. The hotel is 9 miles away and there is no shuttle! I have not way to get to the hotel and they will not refund my money. I was on hold for 45 minutes to talk with a manager and he also refused to help. Shame on you, Priceline. Never again.

I booked a room a month in advance, called the hotel and the hotel staff notified me that it was the wrong room therefore I canceled my reservation two weeks later my card gets charged, I called the hotel and Priceline and have been getting the run around and neither one will refund my money back and are saying they are going to charge my card 1059.00 even though I canceled my reservation a month in advance 24 hours after reserving the room. Not to mention they don’t even have a room to give me because they are booked up. Horrible experience and I will never go through Priceline ever again worst customer service and experience I have ever received!!

I would NEVER EVER book anything with Priceline, I feel that I have been stolen from & the customer service team & the person above them have definitely been train to not help & steal from the customer. Here is what happen: Initial website price quoted $116.85. At the time of inputting credit card information and all personal info price remained at $116.85. I go ahead and fill out info. & proceed to selecting "Complete Booking".

Priceline will not back you up if you have a problem with the hotel they book you into. None of the amenities listed were available, hotel was a hell hole and had major issues with staff and how filthy the rooms were. Priceline will do absolutely nothing to help you with issues with the hotel. I will not use again.

Purchased flight online. Chose seats. Was charged additional $188.22 for seats that I no longer have assigned to me thru the airline. I have made 8 phone calls between the airline and this worthless company, Priceline. I cannot express my disgust and frustration. I will NEVER again use this crook of a company. Saved ZERO money booking thru them. Actually paid MORE.

I suppose to pay $95.58 including tax and fees sends for everything to rent a car and I surprise they charge me $70 more for nothing. And I try to return the car after one hour and they said, "We sorry and we still have to charge you the full amount and there is no way we can refund you nothing."

Traveling with my sister, I rented the car for our trip. She had told me when and where. After a week and 2 weeks before Traveling our plans changed and Priceline would not let me change my reservation. I was still going to need my car just a different date. My next rental was through Orbitz and I am very happy.

Made a flight purchase to Japan not knowing there was a travel ban from the US to Japan because of Covid and website didn't provide that info either. So we had to cancel and they didn't wanna refund any.

I will never use Priceline again! Horrible customer service and they are liars. I booked a one night stay for the beginning of August. The dates were somehow changed on their end on their site. I realized after I hit confirm and immediately called them. They said there was nothing they could do and that the hotel would not help. It was obviously a problem with their website. I didn't want a refund, just a change in dates to what I had originally put into the website. So now I am out $150. Beware of priceline.

If you ever need to call into their customer service team, it will be an absolute nightmare. I have been on the phone for the last 2 hours and 15 minutes trying to exchange a ticket from a prior reservation and I have been on hold for probably 2 hours and 5 minutes of that time. This agent has no clue what is going on and it seems that the internet isn't working in the location they are working. I can tell the agent all the information about Priceline's flights and prices before they can. I have had to be transferred to multiple departments for the same issue. This is a SIMPLE ticket exchange. It has been one of the most frustrating experiences of my life. Expedia or Travelocity next time!!!! I have work in like 3 hours.

My fiancé and I had been on the lookout for good deals for all inclusive resorts in Mexico. Priceline made it look like they had a good deal for free cancelation bookings. Ended up all the free cancelation bookings "just sold out" and when you search for the same type of room for the same dates the room suddenly jumped $311 extra a night from $253 a night to $564 a night. Very disappointed.

The Priceline site advertised free parking with the hotel that I was booking, but no free parking was provided; the bed was not a queen, it was tiny more like a full size; The room and hotel amenities are not 4 stars. I called priceline customer service regarding free parking, they told me the hotel does not provide free parking; I tried to cancel, but they told me that my reservation is non-refundable. Poor customer service.

I booked a two night stay at a Best Western Plus in Pleasanton CA. What a nightmare. It’s right on the freeway. You won’t sleep due to the high noise level of buzzing of the freeway. The pool is out of the question to use because you will literally go deaf. The next day the hotel was pressure washing the building. So basically packed up my things and ran.

I was booking a hotel, at the top of their Payment page, it clearly stated “flexible cancellation until 11:59pm July 9th” right below the hotel’s name, highlighted in green color. Because of this statement, I went ahead and completed booking. I then received an email confirmation, but within the email, there was a section for “cancellation policy” where is said “26% of penalty will be charged if canceled after July 4th”. 

Hi, I booked a car rental for 7/9 - 7/13/21, picking up and drop off at Las Vegas Airport. My flight has been delayed due to the impending storm going through Massachusetts. I am now flying in at midnight vs. a few hours before. I called Priceline and asked to modify the time. They told me I had to call Thrifty. I called Thrifty and they said that contractually they are not able to modify Priceline reservations with the client directly and they instead a Priceline employee needs to call and made the modification over the phone with Thrifty.

I selected Priceline, Dollar Car Rental because Priceline advertised on their website, "Free Second Driver." No caveats were advertised. When my contract came by email, it said I could add a second driver for a fee. I contacted Priceline and Dollar Car Rental numerous times to find out how to add the second driver for free. I received no satisfaction in adding the second driver for free. The advertisement simply stated that the second driver was free. I found that for a free second driver, he/she had to be a spouse and that both the first and second driver had to have AAA. This was not noted anywhere on the advertisement. I firmly believe that this is an example of false advertisement.

Booked a car/hotel package thru Priceline for pickup at SAT. Since we booked last minute and was leaving in a day & 1/2 we booked a pay in advance rate. Rental Agency would not honor our rental agreement and we had to pay out of pocket $800+ dollars to a different agency for a car not to be stranded at the airport. When I notified Priceline their response was "it's non-refundable for cancellations". I had to explain to multiple people that I did not cancel, their partner did not honor their rental policy and I had paid them money and I wanted it back. Finally, I had to wait 10 business days after the rental drop off date was to occur and they charged a fee of $76 for "cancellation" and whatever math they used to recalculate the booking and refunded a measly couple hundred dollars. We paid $600+ over what we would have paid to book direct. If I could give them negative stars I would. Never again.

My itinerary didn't display the address of the car rental location upfront, it just showed city and state so, my confirmation number wasn't honored at the airport. I was told it's honored only at the downtown location. I complained to Priceline and they've been dragging their feet. I had to pay additional for another rental... No refund and it was nontransferable.

This is the trashiest most manipulative company I’ve ever encountered. I wish I could give negative stars. The lies and manipulation they use for the express deals is revolting. Personally wish there was a way to find all individuals responsible for this idea so I can personally thank them with a lawsuit. Thank you for ruining my one vacation all year by charging almost double the cost of the hotel and refusing to cancel (really love talking to non English speaking people about issues). The hotel is garbage and in the sketchiest neighborhood.

I paid for a rental through Priceline with my VALID CREDIT CARD. And they took the money for the rental car!! However when I got to the airport HERTZ would not accept my card! They told me my reservation would be cancelled and I should see the charge drop off my account. Already upset I went through Priceline again and rented with a different company SAME CARD!!!

This was the most horrifying experience of my life! I bought a hotel and flight package from Priceline. After taking a shuttle to the hotel, when trying to check in the front desk rep at Circa 39 were EXTREMELY RUDE. They said Priceline has not been communicating effectively with them and that the hotel was booked up and I need to call them and figure it out. AT THAT MOMENT I HAD NO PLACE TO STAY… HOW MORTIFYING?! I immediately called Priceline. At first they couldn’t get in contact with the hotel because the ladies purposely had the phone off the hook.

I booked flights back in March 2021 to board in July 2021. I have been calling Priceline for 30 days now to cancel one of the ticket holders. Every time I called it’s an automated system saying due to high call volume, we are dealing with customers that have flights within 14 days... Now it’s 14 days and that same system is telling me call back within 7days!

I just want to report the incident happened with me on July 3, 2021 in Nashville, TN at select in Murfreesboro hotel. I booked the reservation Trip Number: ** and when I reach to hotel even it's confirmed reservation the staff denied to take the Priceline reservation and said they don't accept the Priceline reservations. I called the customer care and the hold time was 45 minutes which I can't stay outside so I booked another reservation with the same hotel just to get in. When I received the call from customer care after 45 minutes I said the same to customer experience. That person called to hotel and said, "Sorry for the incident and will refund your reservation amount."

Priceline did not give the name of my hotel until after booking which is usually fine but after receiving confirmation of the hotel I found out this particular hotel has BED BUGS!!!! As well as dirty syringes, and no locks on the doors or concern for safety as multiple reviews suggest creepy people following them to their rooms and beating down their doors and walking in on them in their "private" room. I am so upset that priceline even offers this hotel but more so that it is nonrefundable or non-transferable. I just wasted money because of priceline. I am tempted to contact my credit card company as I also saw many reviews suggesting this hotel had problems with identity theft and being charged multiple times. I have contacted corporate OYO and priceline with NO help or response from either. Never will I ever use priceline again.

I had a wedding to attend July 4th weekend. Knowing availability might be tough... and prices might be high... I booked my hotel room through Priceline 1 month in advance. My family and I drove hours through the night. Once we arrived to the hotel.... we were told they didn't have a reservation for us. I called Priceline and received an automated message stating that there was over an hour wait and someone would call me back once they reached my place in line. The hotel was booked solid. I have an elderly mother who needed rest and medication. The last thing any of us wanted to do was wait for an over an hour for priceline to hopefully call back. They had one job. Which was to book our rooms. I had ZERO faith that I'd receive a call. We hopped on our phones and found 1 hotel that had availability. Holiday Inn. We ended up paying over $800 for both rooms for two nights. Mind you.... we originally paid $280 TOTAL for two rooms for two nights.

Priceline does not publish negative reviews of its hotels, which misleads its customers. TripAdvisor and other sites have multiple instances of Trump Hotel guests being placed in hotels without working showers and toilets, and their family members being forced to leave by rude staff. I'll never use Priceline or stay at anything with Trump's name again.

They don’t honor their bookings. They changed mine last minute and therefore the airline marked me as a no showing. I called Priceline 4-6 times (2 they hung up on me) and finally got a supervisor to call me back at 11:10 at night to put me on a 15 minute hold. I had to drive 18 hours within 36 hours due to Priceline changing my flight. I then spent over 5 hours trying to get a refund. Look elsewhere, please.

We booked a car through Priceline to pick up in Vegas in the company Hertz. When we got there Hertz didn’t have the car we booked and the employees were extremely rude and didn’t help us at all. When we said we booked through Priceline they said they have No communication with Hertz and that’s why they didn’t have our car. Which means Priceline didn’t send our reservation to the rental. We were very stressed and had to get another car in a different company. I was glad we hadn’t pay anything yet so we didn’t lose any money. I’ll never do anything through Priceline again.

I recently booked a reservation though Priceline in LA for a rental car. The company they booked me through (used express booking) was ACE. The reviews on ACE were non stop 0 or 1 star reviews and most said they tried to scam you when you arrived to pick up your rental. I called Priceline to help me cancel the reservation since I don't feel comfortable (over 3 months beforehand). They did nothing to help me! Priceline obviously does not check out the products they sell and will not protect their customers. BEWARE OF THIS COMPANY.

Priceline is no help when it comes to getting your money back through scam hotels. They also fail to say how they put you at hotels/Rooms that are trashed and have roaches. They will also never listen to you because they don't want to help get you your money back they will in fact listen to a manager of hotel that is very poorly ran and should be shut down. I will never use Priceline for anything again nor will I ever recommend them to anyone! They should stand up for their loyal customers and help them get their money back when they are being scammed.

Priceline did nothing to help me with a refund or canceled reservation. My husband was felt ill and did not want to stay in the hotel. The hotel agreed to cancel the reservation and sent us to hospital. We did not stay the night. We contacted Priceline and did not even get a response until the next day. Customer service was awful.

I had to cancel a car rental a few days before I was to get it. I contacted them asking for refund and they said I would get it in ten business days. I don’t receive it. Contact them again and again and they keep putting me off to different people. Won’t tell me when I will get my refund even though I have proof they said they would refund me. So I contact my bank they dispute the charges but then say they lost and I should contact Priceline. So I try contacting Priceline again and they say they can’t help me with a refund. They people who took my money can’t give it back. I even asked them what did I do wrong in trying to cancel and getting my money back and they couldn’t tell me that I did anything wrong. RUN AWAY!!! Use Expedia or hotels.com because Priceline is only in it for them and to screw the little people out of money!!!! I’ve never had this kind of experience before.

My husband and I purchased Air France flights from Chicago to Portugal on Priceline for a planned vacation starting June 6, 2020. At the time, the unfolding pandemic was a very unsure situation, the European Union had paused incoming travel but was rescheduled to reopen before our trip started, and we worried about waiting too long to purchase flights and being faced with exorbitant prices. When we finally did purchase the flights, Priceline had a policy on their website saying that they would issue full refunds if trips needed to be canceled due to the COVID-19 pandemic (looking back, this was clearly a ploy to squeeze as much money as possible out of customers during a global crisis).

I book a hotel thru Priceline only to find out the hotel was under construction and the elevator was broken and all guests have to walk the stairs. I'm 55 with a artificial hip and a heart condition. Priceline promised a 2.5 star room. Booked king room with no smoking, was told by hotel they only had a room with 2 full beds. Called Priceline back and they would not help in any way. Don't use them. Priceline has lost its service and is just scamming people and keeping your money. Nothing promised to me was delivered. I'll always just contact the hotels directly and let everyone I come in contact traveling about their way of scamming their customers. Buyer be very aware!!

When my travel plans changed and I called Priceline to cancel my hotel reservations. Priceline informed me they would keep all my money and I was giving them a week notice. I called Best Western Ramkota in Rapid city SD and they only require 24 hours notice but couldn't help because of Priceline being third party reservations. Priceline is a bunch of crooks and I had a horrible experience with them and will never do business with them again.

I booked a room, spent $40 to get there and dropped off. I was told they didn't have any rooms available even though I had a confirmation number and was told my room is ready and waiting. Had to spend another $30 to get out of there, just didn't have a place to stay that night because they still charge my card. Was told they would give me a free night to compensate my troubles and was told they weren't going to give it to me then was told they would give me $11 which was a joke for my troubles and then never even honored that. Worst hotel site ever! They're rude, they lie and I would not use this site or recommend it to anyone ever again.

Priceline is absolutely terrible, made the huge mistake of booking with an agent online who told me I was getting a cheaper rate than I was actually charged for and after a “review” of my dispute Priceline proceeded to back this guy up and charge me this fictitious amount. Shame on you Priceline and your shady practices. I will never use your trash “services” again.

I went on the site to rent a car and at the end of the booking process the rates changed. Completely false advertisement and robbery of customers. I will be seeking legal action against Priceline. I talked with to supervisor and they basically called me a liar and I can not modify or cancel the reservation. I called within minutes of the reservation to explain the situation and they refused to listen to my concerns.

Wife and I booked a room in Orangeburg, SC, via my phone when we were on the road then immediately received a notice that "Your trip is no longer available." So I quickly booked another, which took 4 1/2 minutes. Then I saw that Priceline sent me TWO emails confirming that I had both bookings. I immediately made 2 calls to Priceline Cust. Service; reps with fake names in the Philippines were useless. I also made a call to the first hotel and told them that Priceline made an error in the booking. Additional multiple calls to Cust. Service were fruitless. I opened a case and Priceline denied my claim, never mentioning the notice I received about the first room being "unavailable." I called AARP and talked to their Fraud Specialist. I was told to call the FBI, the NYS Attorney General, and the SC Attorney General and report this. I was given phone numbers by the AARP person.

Trying to use my credits with Priceline is like pulling teeth. I was on hold for 24 min before reaching someone, and she put me on hold now for 12 min without checking in with me to advise what she is doing.... I am just trying to book a flight with my credits that I have from a cancelled trip during covid!! Super frustrating! I always use priceline, yet due to this experience, I won't be and I will let my friends know as well!!! Still holding....

I was on vacation. I booked a hotel through Priceline in a different state. When I arrived to hotel they had no rooms available and was not sure when there would be one ready. I waited around for hours outside the hotel in the rain. Could not wait in lobby. I took a plane there with several children and was stranded. When I called Priceline to explain what happened he said he could not do anything the hotel did not answer him. A supervisor will call within a hour. Well no one ever called back to help me resolve the issue.

I booked a stay using this company. I had an emergency and could not go on the trip. Priceline nor the hotel cared. They charged me full rates on this. So unhappy I had an emergency and got billed. I will never again use this company as they said they would work with me then didn't.

Absolutely the worst experience I've ever had in my entire life dealing with any kind of customer service Representatives at all. So I had booked before with Priceline at this Red Roof Inn and you know first time they almost kind of gave me a

(Itinerary# **) RESERVED 2 nights and was not able to show up first night, the hotel did not give me the room when I showed up next night and Priceline never refund. Bad service from Priceline... Beware your money.

Worst customer service, I booked a package trip flights a hotel to Mexico. I paid for an upgrade on the room while booking, the itinerary reflects a room that’s not even an available option of room so I called to confirm my room type. Once they called the property they informed them they have me on a lesser room and they’re sold out of any greater value rooms. No one has the authority to solve the issue so they have to escalated to management/research team who can only be contact by them through email. They informed I would be contact with the solution in 3 to 5 business and it’s been almost two weeks and no response. Now they’re just telling me they’ll definitely contact me before check in date and my trip is in 2 weeks. They also don’t have a way to leave complaints unless is a physical letter mailed to corporate. Horrible experience that I’m still waiting on the solution.

One minute after making the reservation I realized I had made it in a town 36 miles away from where I wanted to be. No flexibility in changing the reservation even though it would have make Priceline more money.

Priceline is great for deals, but WILL NOT protect their customers. You're better off going directly through the hotels. I've used Priceline religiously for many years and always had great success in finding good deals. I've been a VIP Gold member for almost all of those years. Recently we booked a trip to a hotel that was supposed to provide airport shuttles as an amenity. Our flight was delayed so we tried calling the hotel to let them know, no answer. There were also no shuttles to/from our hotel as promised. We tried calling the hotel for 2 hours from 10pm to 12am while stranded at Dallas-Fort Worth Airport. NO ANSWER. Then had to pay $95 round trip to get a taxi to/from the hotel.

We bought flight, motel, and rental car thru Priceline. Landed at our destination and called for car. No answer. Called numerous times between 10pm and midnight and still no answer. Had to rent from someone else. Priceline said we cancelled but no show on the car part broke our contract. Will not give a refund. Always went they Expedia with no problems. They refuse to talk to us and the car rental says refund is up to Priceline. After the fact I have seen numerous bad reviews on their car rentals. Consumer beware!!!! Nothing like paying for two cars!

I recently booked a round trip tickets and was able to choose seats. This is very important so that my husband could have an aisle seat and we could sit together. Their policy states that they could not guarantee seats, and that airlines may reassign. I checked on my reservations today and discovered that I had no seat assignment whatsoever. I checked seat availability hoping I could rebook seats only to discover that not only could we not get an aisle seat on any flight, we would also not be able to sit together. I called Priceline customer service. They were no help. I requested a call back from a supervisor. I was told it would be 1 hour.

I have been a customer to Priceline for more years than I can remember, and while it's like pulling teeth to get them to do the right thing sometimes, today took the cake. Their website calendar on rental cars clearly was marked $69 a day, and when I submitted my credit card info it confirmed that, but when it went through it had charged my card $234.99 a day! More than triple the agreed upon amount. And the real kicker however was Priceline not only didn't make it right, they straight up called me a liar about it! I will never use them again for any of my travel needs, there are way too many other choice out there to settle for a company that you can't trust.

Priceline are thieves and they suck, made me drive to a reservation. I book to not have the reservation and wait for four hours till hotel gets it. Priceline didn't make it right, don't use Priceline. Worst site ever. Warning, Priceline sucks.

If negative stars were a choice I would choose it. I want to say that ALL of the customer service people I spoke with were very nice but ALL said they were not authorized or allowed to help me. I went to Priceline.com. I was looking for today- the date that the search auto populates to. I picked my location. I picked from search results & made a reservation. I got a confirmation email. The email confirmed my reservation for a random day in July- the 19th. Wow! How did the date change? I wondered & immediately called to fix that. The hotel said only Priceline could modify the date. Priceline said oh it was a third party contract (even though booked from Priceline.com) & I needed to call Booking.com. Booking said only the hotel could change the date & called them for us. The hotel said we needed to email the hotel chain main site- with a 5-7 business day response time.

I booked a flight in Jan 2020 via Priceline from India to SFO (Air India) before COVID hit. I got a message from the airline that my flight is going to be cancelled due to Pandemic. I reached out to Priceline in Mar 2020 asking for refund, they said they cannot get hold of Air India folks and suggested I talk to them directly. I was able to get in touch with them and they said, we will partially refund the ticket and I was OK with them deducting $200 (although in ideal situation I wouldn't be but it was Pandemic, so I get the unusual circumstances).

Before you book hotels third party, be sure to check directly with them. Unfortunately I had a bad experience. One that could've been avoided with just a little regard for human life and safety. Priceline website says no amendments; however this past year of the Coronavirus was unexpected. As we all know, it was a deadly global pandemic. The whole world had to adjust. Other businesses I was using for a family event were accommodating and changed our dates from 2020 to 2021. I didn't want my money back. The destination hotel was willing to change the date; however, they just needed Priceline to send a change the date authorization. Priceline refused. Together we lost thousands of dollars. The destination hotel said if we had come straight to them they could have changed the date with no problem, but because we went through Priceline they just needed a change the date authorization. The insurance we purchased also did not apply to a pandemic. Do your research.

Worse company ever. I wouldn’t even give them 1 star. It would be 0 star. Takes hours to get to even talk to an agent and they keep referring me to the airlines and yet the airlines can’t do anything about it. I had a death in the family and I called Priceline 2 weeks before the flight and they wouldn’t let me change my flight and pay the difference. They kept placing blame on the airlines so I bought me a new one way ticket on top of the ticket I bought from Priceline. Then I get an email saying my ticket home was cancelled because I didn’t use the ticket to get here. So I lost 500$ for the round trip ticket then I paid 300$ for the one way here and now I have to pay another 400$ plus to get home all because Priceline would not work with me to make it to the funeral. You wait hours on hold and the agents you talk to play the refer you game because they have the answer! Priceline is terrible and if I could give no stars that’s what this rating would be.

Booked a great round trip via Priceline. Good value and affordable. Attending a surprise birthday party on day of arrival. Booked a 7:30 flight. After cancellation period, my flight was changed to 11:23 a.m. making me scheduled to be 3 hours late for said surprise party. Unable to reach representatives because they are too too busy and only take calls within 7 days of your trip. Now I am going to scramble and hope they can change the flight for me but it is unknown. Answering machine for Priceline says I can do it online. Well, I cannot. So, I will call back within 7 days and HOPE that they can accommodate, but I have very little expectation that they will even pick up the phone.

After booking a flight with Priceline, due to unfortunate events I was unable to make my flight, that's happening a week from now. To begin I was on hold from this company for an hour. After finally being reached out to by an agent, I learned that this company obviously doesn't train their staff at all. I had the unfortunate luck of having a customer service rep, who didn't seem to know anything about the company she worked for. When she did offer a solution and I inquired about it, she proceeded to say that she misinformed me and gave me incorrect information. (She basically tried to give me something, to get me off the phone.) So I asked to be transferred, the women didn't even want to transfer me!

They offer a deal where you can pay upfront for a 2.5 star or better hotel at a special rate. They gave me a hotel rated by Google as being a 2 star hotel with many reviews that are causing me to expect bed bugs. I would not have agreed if I’d known it was a two star hotel with bad reviews.

Worst customer survice and I NEVER write negative reviews. I purchased a round trip flight through Priceline for me and my partner, and was told by American Airlines to contact Priceline for my ticket info because they couldn’t find it in their system. My partner was able to check in no problem but I was not. After wait to talk with someone for 2 hrs I was told by Priceline I need to contact American Airlines because it was their airline. I told them multiple times that American told me to contact them but they kept saying that was wrong and they will not issue a refund. I didn’t even mention I wanted a refund- I didn’t, I just want to fly home. After a few times get the same answers of “I can’t do anything about that.” I asked to speak to the supervisor in hope they might be able to look more details up. I was then placed on hold for 11 hrs and 15 mins. Oh yeah, and this ‘lost tickets’ happened going there and coming back.

I had to cancel and rebook a flight. I was able to handle that matter. We discussed a specific date and time. Weeks later, I go online to verify my itinerary and it was scheduled for a completely different time than discussed and without notice. I even have an email confirming the discussion. Getting someone on the phone to correct the issue has been a nightmare. They are quick to take your money and refuse to service your needs after. They are refusing to answer customer calls. A prerecorded message arises to tell you that they will not answer your call along with a bit of attitude regarding the cancellation policy. I will never use Priceline for my travel needs again.

Changes to any agreement will NOT be negotiated if it does not benefit Priceline. Although company policies are included in their rental agreement, it is well hidden within the extensive legal mumbo jumbo which, as to be sure, you will not read it! As many of you know, because of Covid-19, rental cars are hard to obtain and prices are astronomical!

I booked my flight 3 months before my trip date and so far they have changed it 3 times and I will miss my meeting. I have tried for 2 days and no one has gotten back to me. Every time they say they will call back we get disconnected. I am trying to cancel my flight and book another one and I can't get ahold of anyone to do this. Buyer beware. No customer service with this company at all. I will never do business with them again. If I could I would give them zero stars!!! I will just have to take a loss on my flight seeing how no one gets back to me.

We paid extra for a room through Priceline to get a king studio suite at a Hampton inn. We got there and they gave us a two queen room. The Hampton that we were at told us they didn't have a king available and they didn't even have a room like the one in the picture I saw on Priceline. There was no studio suite in that hotel like the one I paid for online. I called and told Priceline and all they said was, "Sorry there is nothing we can do."

We booked thru Priceline when you pull up all the things you are looking for as to breakfast, pool, Etc. We booked a hotel called Extended stay America Corpus Christi Tx. Once we checked in 06/10-21 - 06/13/21 We were advised from the front desk that they did not have any of those amenities at this time. I showed them where we booked and that was part of our package deal. We called Priceline and they would not help, give a Discount nor would they refund so we could go somewhere else. We called 5 times to their customer service and no one would assist. We were promised that upper management would call us back. They never did. We had no choice but to stay since they would not refund and we had prepaid. I do not recommend anyone going thru priceline.

I went through Priceline to book a hotel stay. Was in Virginia to my Granddaughter graduation so was very excited and happy. For some reason lots of hotels in the area were already booked up. I used Priceline to find what I thought was a decent hotel. Got there. It was a dump. Now I'm scrambling to find a hotel because this is in the pandemic so I didn't want to stay at anyone home. Finally late that evening I find something decent. I have sent Priceline copies of my receipt for the time I booked through them at another hotel. You can clearly see that I did not stay in that hotel but they insist that I owe this bill. I have never used that account for anything. They have now put it on my credit. I've been fighting with them for a year. I would not recommend them to anyone. Don't use Priceline for anything.

If you want to talk to a human being, don’t bother with Priceline. They have a looping call path that makes it very difficult to ever reach a person. When you do get thru I’ve experienced 1 to 2 hours call wait times. Last time I got thru the service rep said she had to transfer me and put me back in a queue to wait 2 more hours. I’ve never had a worse service experience with any company. Would NEVER chose Priceline for any reason.

I have used Priceline for years without issue however on my most recent car rental I booked their cheapest price. Within 24 hrs, my plans changed. I contacted them to cancel the reservation. Their fine print is "Zero Refund"! They unapologetically stole $435. This reservation is two weeks away and I booked it and attempted to cancel in less than 24 hrs. They flat out refused to care or help, even as it was passed up to management for further review. I will never use them again!

I purchased a round trip ticket on Priceline including hotel and the airline canceled the flight so all I got back was part on my money. They short me 108.00. When you call they're sending you back and forth. Be aware.

They are an online company that can take your money and keep it without providing any service and there is no one to call to help you. I booked a hotel and the hotel would not accept the itinerary. After a month of attempts and even an email from the hotel saying we did not stay I can’t get a refund. I think we now just stop fighting for justice rather than calling it out. It’s unbelievable.

My itinerary was changed which resulted in a 23 hour layover up from the original 1 1/2 layover. I could not talk with anyone because it was more than 7 days to my departure. Had to contact the airlines directly to come up with an alternate itinerary. If I waited to 7 days prior to departure, those options would likely not be available. There was no way to get past Priceline's robo system.

Priceline falsely promised to reduce the cost of my hotel reservation by $150 if I opened up a credit card account. When I filled out the credit card account information 4 times, each time Priceline failing to provide a link to submit or confirm, and each time sending me back to the reservation page to retype the same information over again, I just gave up and paid the full bill for the hotel. They (Priceline) confirmed my credit card application but now I have a credit card I don't need, a waste of several hours of my time, this lowers my very good credit rating, and I'm out the promised $150.

I'm seriously disappointed at the change/cancellation policy of Priceline. During purchase, I was assured about a cancellation policy within 24 hours. However, I could not cancel the rental car portion of my booking. There were very contradictory information on the website.

Ordered tickets for one date got another date. No one available to correct it and was charged half my ticket for no service. They said it is not their fault with no proof, they just keep the money. Total crook wish I could.

I've been using Priceline to book Hotels, Airline reservations, and other travel needs for both my businesses and for personal use. I've experienced an entrenched combative and non-service-oriented attitude with all of my communications with this company, especially where failures and bad PriceLine policies are at issue. They only want your money, and won't deal with your problems without an enormous effort on the part of the displeased customer... Although their prices are good, I will not use their services again because of their anti-consumer posture...

Booked a hotel via Priceline, tried to add a day to stay, customer service had no idea how to accommodate me, other than advised me to cancel then reschedule, which cost me 122.00 fee. Called a manager to try and resolve but they were unwilling to help a "Gold" member in any way.

I book the rental car reservation two weeks ago in US. They price me $ 469.00 for one week and two days ago aI find the better deal almost half price from Priceline and somewhere else. I called them up, tell them I want to cancel my reservation and, "Can you give me refund my credit card?" They hang up the phone on me two times and today I called them again. I ask them, "Credit or refund, just work it out please." She said, "We can’t. It is what it is," but I said to her I found the better deal which I have to save $200.00. She said no way. I ask for supervisor. She said, "Does not matter. They are going to say same thing." My opinion they are rip off. Not honest. I will ever make any business with them rest of my life. That is all I can say. Shame on them.

Unfortunately, my experience was not good to say the least. I booked an anniversary vacation for my wife and I in March some time. As we were approaching our vacation date I went in to the website to reserve my seats to realize that my flight no longer existed. The biggest issue is that come to find out the flight was cancelled back in April. This was never communicated to us. If I didn't log in to select specific seat we would have never known our flight was cancelled. Lucky for me I didn't just show up at the airport ready for a flight that doesn't exist. I called Priceline to get some assistance. The guy I spoke with was not friendly and treat me as if it was my fault. Nothing was ever resolved. He was pushy on the phone about not processing the refund so it was obvious that he didn't want to help me.

I booked a room for 3 nights in Cincinnati through Priceline at a Quality Inn. I had 3 requirements: Walking distance to the ballpark, hot breakfast, and a pool. While the distance was 1.9 miles, it was through the roughest of neighborhoods, and the people at the front desk said not to walk it, and definitely not at night. Then there was no hot breakfast, just a brown bag consisting of a danish, an apple, apple juice, and a fruit and nut bar. And on the 3rd day, they even ran out of that. And then there was no pool. I didn't think I had to ask for a non-smoking room, but that should have been on the list, as the room reeked of smoke. Even though the hotel's website advertised a pool, a restaurant, a fitness center, free hot breakfast, and non-smoking rooms, Priceline refused to give me a refund. Priceline said that my issue was with the hotel, and not them. Never again!

I called to make a reservation. It seemed like their rates were better than other sites. They gave me the rate and then wanted 25% room tax on top. I know for a fact that room taxes for Indianapolis are not 25%! I told them not to process my card because I would book through another company! Customer service took all my personal info as well as my card info then the customer service rep hung up the phone! I called back. The automated line said I in fact did have a reservation so I waited on a rep to answer! When I talked to the new rep at first he seemed nice then I explained to him the situation.

They advertise 90 dollar night at Hotel Edison. Then when you check out they add 40 dollars for fees. Then they say no additional hotel fees, everything paid in full. Go to hotel and they charge another 40 dollars in hotel fees. Hotel says go to Priceline. They will refund you. Priceline says, "Go complain to hotel." They are working in coordination to manipulate people with these fake promos.

Went on Priceline during a 20 hour road trip to find a hotel room... After multiple times of Priceline asking for my credit card information before hand, they continued to tell me I didn't book the room in time. This is when I went to Hotels.com and reserved a room with no problems, until I check my email to see that Priceline has charged me for a room in an entirely different state and charged my card although the room was "unavailable". I called the hotel and the number was DISCONNECTED. I called Priceline and after they avoided the situation entirely, they took no fault and put all of the blame on me. Did not even negotiate a way to make amends or protect their customers.

Worst company to book a car reservation, they were not been able to do a price match to Enterprise portal by giving so many different excuses. I hope no one else have same experience with them in future.

Priceline does business with Budget Rent a Car who sent me out in a car with bald tires. I got a flat tire because they did not maintain their car and because I did not purchase insurance for flat tires they are charging me $220 for roadside assistance. I was set up for failure. I can't believe priceline agrees with them and is okay with it.

I clicked on the Jewel Hotel and they gave me prices including a express deal. I thought the express deal was for the jewel hotel as that was what I clicked on. When I received the confirmation I found out that it was for the Sheraton... I called Priceline in minutes and they informed me that was what I sign up for. Their site is a scam and I believe priceline pays this site a fee to manage what gets published

Watch out!! Priceline captures your eye with low rates, that is why you may feel inclined to make a reservation with them. When you show up at the counter of the specific rental car the total cost is always more because Priceline did not include taxes. At the end, you pay more than with other companies.

I rented a car through Priceline but was not made aware that my credit card would be charged at the time the reservation was made or that I would not be able to cancel or change the reservation, despite trying to do so on the same day I made the reservation. I have never paid in advance for a rental car reservation. Priceline is unwilling to resolve this. Beware of Priceline's policies and lack of clarity in policies prior to purchase.

Purchased a flight and rent a car and Travel Insurance through Priceline! Trip was about 2 weeks away! Within 12 to 14 hours something came up and had to cancel! Had a problem on the website to cancel entire thing so called customer service! After wasting about 8 hours with holds and call backs and switching agents they were trying to tell me I was going to have to eat the money for the rental car! I think about $300! Just kept getting arrogant people who did not want to help! No kindness or anything!! Never using them again! Contacted Budget Rent a Car. They canceled it and told us everything was fine but Priceline had our money! Still dealing with this!!!

I have been booking with Priceline for over 15 years. But recently I started having issues with them stating that my card had been rejected and to try another card when I tried booking my reservations for travel. I called my bank and there was nothing wrong with my card, the funds were in the account and there were no fraud alerts on my account, as Priceline had stated. Every time I called Priceline they gave me a different story. First they said they were getting a fraud alert and that was what triggered the decline of my card, then they said that I had disputed a charge which I had not, then they said that there were no hotels available.

I flew from Ontario California to Denver, Colorado with my 18 year old daughter who ended up getting motion sickness. I was refused to get back onto the plane. The supervisor on the floor for Frontier Airlines stated that she would make sure the pilot knew that we could not return to the plane. Therefore I lost my tickets from Colorado to Columbus through the Priceline website. They were not willing to give me a refund even though we got kicked off of the plane due to motion sickness. My daughter and I both have our Covid shots. IT is completely and utterly ridiculous.

I purchase 5 flights thru Priceline. My daughter had to start summer school in order to pass the day of the flight. (Didn’t know until after I booked my flight). Called to change my dates. They told me NO. I couldn’t get nothing back off my flights either. I’m done with Priceline. I will never book anything else thru them. $1300 wasted.

I write this review for international tourists who think of using Priceline to book hotel rooms when visiting the US. If they use their cell phones to do so, beware: prices are said to be indicated in dollars on Priceline emails while they are in fact in euros and charged accordingly (with foreign transaction fees if any). Even when contacted, Priceline doesn't take into account the fact that they send information with contradictory terms.

Priceline has a marketing strategy of offering economic car rental prices leading to unethical practices of non reimburses for early returns in my case 1 day early of non-usage while attending a funeral.

We booked hotel for a ladies' retreat for our church. Called customer service to use tax exempt and there is no option online. Customer service said to book then they will use the tax exempt. Called back and now because we booked we can't use it. There is no option. Wish they would post that on their website that they don't accept tax exempt numbers.

VERY BAD CUSTOMER SERVICE AND EVEN THE MANAGERS WAS NOT HELPFUL AT ALL! We reached out to Priceline CS because the reservation we made a month ago to RAMADA WEST BALTIMORE, MD was a hoax! We made a reservation for a "Non-Smoking" room and we were so disappointed that after driving for 3-4 hours, the Rude front desk at RAMADA insisted that they only have a "SMOKING ROOM", so whatever happened to our reservation? THE HOTEL WAS EVEN DIRTY, VERY FAR FROM PICTURES ON THEIR WEBSITE! There were 5 of us complaining on that day. We were so tired that we decided to just checked in to another hotel (TRU BY HILTON) which is far way better than RAMADA.

My husband, 18-month old baby, and I booked a trip for Memorial Day weekend. We bundled our hotel and rental car with Priceline. Upon flying into our destination, we found out that the rental car that we ALREADY PAID FOR wasn’t available. In fact, their exact words were “we ran out of cars.” So we scrambled to another car company and got another one, they only had SUVs left so that’s $300 out of pocket. It’s fine, whatever. Not the end of the world.

I had to call over 7 times to talk to someone about my issues, and the agents hung up on me 3 times. Out of the 7 times there was no one that could help me resolve my issue. The problem I was calling about was that when I was looking for a hotel I requested on for 4 adults, as it states in my itinerary. Your website states that this room would accommodate 4 people, but the front desk staff at the Marriott informed me that this room was only for 2 people not 4, as stated in your listing. I called the customer service number for Priceline and your agents were not able to find another room anywhere in Mobile or Pensacola.

If I could leave ZERO stars I would!!! I have been fighting with these people for over 2 weeks for a refund on a rental car that I DID NOT pick up. The reservation was with Hertz (who is just as bad if not worse as Priceline). All I have been getting is the run around. My next step will be a lawyer.

Keep on searching when you sit at Priceline, they will scam you! I have multiple charges that I am disputing now and cannot speak to anyone in Management!! The res are all Honduran or from the Philippines, don’t know anything and Keep treating you like an inconvenience.

Used Priceline for a prepaid car rental. Arrived at the specified reservation time and the counter was closed. Priceline should have known what their hours of operation are and not offer reservations at a time when the counter is closed. DO NOT RECOMMEND PRICELINE FOR PREPAID CAR RENTALS. Tried to get resolution with Priceline and would only communicate by chat (no live customer service). They did not offer to make it right. If you use Priceline for prepaid car rental - BUYER BEWARE, YOU COULD HAVE A VERY POOR EXPERIENCE!!!

Ive been using Priceline for years and Ill never use them again! The first hotel I tried to book they declined, so I tried another hotel and it went through. Only they ended up charging for the one they declined. That's not what gets me.... Anytime you use your card to pay a company, they receive their money instantly. So why is it when they screw up, that it takes 8 days for them to credit your account back???? It infuriates me really!! And on top of that, believe it or not, the hotel I stayed at also charged me, not only for my stay but also for my registered service dog, which I had informed the clerk that I have seizures. That hotel was Fairfield Inn and according to them it could take 30 days before I am credited those charges. I'm beside myself really,... Almost $150 in extra charges that I didn't need taken, just floating around somewhere and no one can give me a straight answer. NO MORE PRICELINE!

I booked a night last minute at Hampton Inn to enjoy a night away with my family, it had good ratings. I was excited for my wife, kids and I to have a mini vacation. The hotel room was not clean at all. Which you'd expect with covid that it would have been cleaned even more than usual. Brown color splattered stuff all under the cabinet and sink in the bathroom that at first I questioned if it could be blood. Whatever it was it’s disgusting that it was even there, as it shows it wasn’t properly cleaned. A unused bed covered in dirt under the blanket like it had never been cleaned. I have pictures of everything and can even provide time stamps that show the pictures were taken right after we checked in. I trusted the reviews and ratings to think I was going to a decent and clean hotel. ESPECIALLY being the Hampton, other guests in other rooms being loud all night causing us to wake up.

I think I hate this company. Seriously about to look into reporting them to the BBB or filing a civil suit against them. Every time I book always hidden charges. They need to clarify these things when charging you. It's not right and then they do not refund your money for 5-10 BUSINESS DAYS! Hotel NEVER refund incidental charges. Nothing but problems with this company seriously. I am a gold member so I use frequently but in all honesty you are just better off booking straight thru the hotel itself. Do not believe these other reviews. They are full of crap.

My experience with Priceline was horrible. I will never buy from Priceline again and I will spread the word so that other people do not use Priceline either unless they want to be misled and ripped off. My fiancé and I are 19, and we bought plane tickets and rented a car through Priceline. We rented from Dollar through Priceline, we were skeptical about whether we would even be able to rent being 19, but after putting in our age and dates it gave us a list of cars from places we could rent with the options we put in. We were happy that we were able to rent with this agency being 19 because the Priceline website allowed us to. We saw that there were certain age restrictions with some locations, but not once were we informed that the location we were renting from would have a restriction.

I booked a flight and rental car with Priceline for a business trip. The trip was cancelled due to covid outbreak and the plant shutting down. I logged in and cancelled my flight with no issues. I clicked on the button to cancel the rental car and the system pops up with a window telling me that I need to call. Great, I call and get Ken (they can't give employee numbers because then you could identify who they are) who tells me that the agreement with the partner (their policy) does not allow for refunds. I ask for a supervisor, Ken tells me he can only forward to a senior agent.

Changed my flight to the following day and was sent an email verifying this, only to find out that an hour and a half later they sent me another email stating they couldn’t. I will now MISS MY GRANDSON’S birthday and I am thoroughly disgusted with Priceline.

We purchased a round-trip plane ticket between Toronto and Newark, New Jersey back in Oct. 2019. The first leg was used in Nov. 2019. However, the second leg was supposed to happen in Mar. 2020, when Covid already started. We did not use the second leg. In April 2021, the Airline (Air Canada) announced the policy of refunding all unused tickets (due to Covid) between Feb. 1st 2020 and Apr. 2021. But because the ticket was purchased through Priceline, we had to go through Priceline in order to get the refund.

I found a reasonable rent a car on Priceline, Fox Rent A Car, also known as Drivo Rent A /car, working out of JFK airport in NYC. I booked it for a total price of $111.03 days rental, economy size. New York City has now begun toll less bridge crossings. the license plate is read and the registered owner is sent a bill. there is no other way to pay. Sounds not to bode well with rental car scenarios? One cannot pay the toll at the crossings. On my trip, I made 2 crossings, the Lincoln tunnel and the Throggs Neck bridges. At the rental car counter, there were no face to face disclosures that this company imposes a $6.95 EZ-Pass transponder fee for each crossing! I was billed an extra $13.90 for this fee and tolls amounting to $10.17 for the Throggs Neck crossing and $16.00 for the Lincoln tunnel. So $111.00 total then turned into total charges of $152.00. Priceline should be more consumer conscious and disclosure this "fine print!"

I purchased two round trip tickets to Texas through Priceline. I have recently had a death in the family and can’t make my trip. I was told that due to the situation that I can possibly be refunded for the trip. However I cannot be refunded for my trip, and due to me buying for two passengers I can only get a credit, which is fine with me, but Priceline refused to credit both flights to me even though I paid for them. I use Priceline a lot when I travel and I don’t understand the customer service I am receiving. I would hope that policy could sometimes be adjusted to certain situations. I definitely know now to never use Priceline again if this is the way I will be treated. Dealing with recent death I am in no mood to deal with the unreasonable and Priceline is definitely being unreasonable. Thanks for nothing Priceline.

Hi. I had booked 2 tickets from Priceline through the Priceline agent. The agents kept on saying they will give the refund or compensate with other flights if the existing flights don't allow us to board due to visa restrictions. And as soon as we reached airport the airlines didn't allow us to board so we called Priceline and asked for refund and no reply. Such a fraud company it is, they have not been replying nor replying properly on our refund status. Now it's been more than 15 days we didn't receive any refund yet. More than $4000+ has been stuck with Priceline and they aren't even giving any refund even after all the promises they made. All the agents keep lying so they we can book the tickets and whenever we call they say they can't hear. Such a ** company.

I was looking for a nice hotel to book for a weekend trip with the kids and came across Affirm as I was looking at deals on rooms. I filled out the short application and thought I was finishing the application and it booked rooms at a hotel I was not wanting to book. I don’t need rooms until June 4th and went through the hotel, Priceline and Affirm to get this cancelled stating this was done in error! Hotel emailed a letter stating they canceled reservations but wanted a credit card to pay for reservations in order to refund me!!! Priceline said I would have to wait to talk to the general manager at the hotel but would have to pay a fee. I haven’t been able to contact anyone with a Affirm! No one has my credit card info so what are they going to do now? Run my credit? Do not use Priceline, Affirm or LA QUINTA INN BY WYNDHAM AMARILLO MID-CITY they work together to steal your money and make your life miserable!! Haven’t even taken my trip yet!

Had booked reservation using Priceline. Needed to add an extra day. I used manage option in my confirmation email and changed the dates of the trip to add day - it gave pricing options for room types (single bed, double or upgrade to suite). I chose the same double room as I had selected before. There was NEVER a disclosure where I selected that showed me I was moving from a refundable/cancellable rate to non-refundable/non-cancellable rate! I purposely had shopped for this as an option!!!! I only wanted to extend the trip by a day and now they will not let me change or modify the reservation even though I just booked it. This is called a bait and switch! Also, they tried blaming the hotel for the strict no-cancellation policy. I spoke to the hotel and they said the reservation would allow for it to be modified or changed but they can not give me refund as I booked through priceline and it is subject to their policies. I will never use them again! Beware!

I booked a trip with these people. They pulled a bait and switch. As soon as I found the mess up, I spent four days trying to clear it up. When I finally talked to someone, they said too bad, I was stuck with the airlines they stuck me with. Now the airlines have basically stolen my money. Sun Country is the one that stole my money.

Booked a car rental for pickup on 5/15 at noon from Hertz in Ankeny, IA. When I showed up at noon they were closed. Locked up, no one there. No one contacted me to say this time may be an issue. Why did Priceline even let me make this knowing the timing was when they closed? At noon everywhere else was closed so I couldn't get another car. Now I'm canceling all my plans. Hope I'll still be able to take a vacation next month, or if at all now. Thanks priceline. Terrible service.

If I could give zero stars I would. First, I booked my stay on Priceline. There was some type of glitch with their site and the wrong dates were booked. I called to correct it, priceline said they could ONLY refund if Management would grant an exemption.... Priceline claimed that management would not grant the exemption. I assumed it was an issue with Priceline. But my husband's in a fishing tournament, he really wanted his family with him, so I rebook at the same hotel (it's closest to the dock) Through a totally different site.

Updated on 07/20/2021: I book vacation for me and my family back in February, for July. Now the times comes I call Priceline to make sure we all good, and it was a, "Yeah, you good." Get to JFK and they are two tickets not counted for, so we trying to call priceline again. Not answering or putting you on hold and don't come back to the phone. So we brought two one way ticket for Florida which cost us another $487.00, so now it's on my mind about coming home, I call and they did not have the two babies on the flight again, so I call priceline and I'm on the phone all day I do mean All DAY, so when I do talk to this lady she tell me they book two 8 year old kids on a flight by them self & if I want them on the flight with me I would have to give them $407 more apiece.

I booked this hotel because on your website it says airport shuttle. The hotel did not have a shuttle. I now have to re-book at an increased rate. Your senior agent Luke put me on hold then never picked me back up or tried to call me again. Was really hoping you’d take more responsibility for your website mistakes.

Each time I plan to travel to my home town, I'm in need of a airline to fly, well I've always received a great low cost and price for my round trip flight with Priceline, I always choose Priceline whenever I fly!

This is also posted in review with Avis! I am posting this review for Priceline too! Here is the story... I reserved and paid for a luxury vehicle through Priceline only to find out when I get to the Orlando MCO airport Avis location that they no longer had my luxury car available. The rep at the counter said he can give me a larger vehicle and discount the price because Frontier had a deal and the car shortage wasn’t my fault. I accepted and told him I already paid the reservation when he asked for credit card to place a “hold” on it for incidentals.

I booked hotel, get dropped off there and go to check in and they tell me they sold my rooms and have no room, I had to book at another hotel. I immediately called Priceline and told them, they call me back saying they can not get a hold of anyone. Told me they will get back with me Monday. They charged me for rooms, here it is 2 months later after I filed a dispute with credit card company that next day when it happen, they want to say in email that they tried to cancel hotel room (seriously 2 months later) and said hotel will not refund and put it down as no show. Priceline says, "Sorry but you still getting charged." Priceline is a scam and tries to steal your money. I will hire a lawyer if I have to, I will not be charged for somewhere I did not stay and ruined 2 days of my vacation. DO NOT USE PRICELINE!! I WILL NEVER USE THEM AGAIN!!

I purchased 2 plane tickets on Feb 27 2021 through the Armed Forces Travel website as I am a current service member. There was an issue with them so I canceled them on Feb 27 2021 and rebooked on Feb. 27 2021. I was charged for the correct tickets on Mar 1, 2021 in 2 transactions for $1026.29. Then on Mar 4 2021 I was charged for a 3rd ticket. That ticket was one of the canceled tickets in the amount of $1026.29. I have tried disputing with the bank and was told there is nothing they can do as they are being told I was charged correctly. Priceline refuses to admit they stole money as they claim I was never charged and the airline can't do anything as I booked through Priceline.

I made a Priceline car rental booking for April 27, 2021. Priceline made the booking through Economy Car Rental aka Paradise Car Rental at SXM on Sint Maarten. When I arrived at the company, AJ stated that there was no booking, even though I had in hand a guaranteed booking, there was no vehicle available, and AJ would not provide any assistance to locate another vehicle. Contacting Priceline was of no assistance with Duke at Priceline stating that there was nothing he could do and that there was no compensation available. VERY DISPLEASED with Priceline's lack of any assistance, customer service, or compensation.

Three different hotels room had to be canceled and paid for more for the same hotel and the amenities I paid for through Priceline. Over a 250 extra. Never ever ever use them. They are incredible unsatisfactory. We got quadruply charged for the same flight across the country!!! Useless company. Never use them! Above all the this they only offer a apology!!! Ridiculous. Well you can take your apology and shove them in a sack!!!

I called to check rates and availability at Orlando Marriott. Did not even realize I was talking to Priceline I thought it was Marriott booking. I was told the rate was 144 and there were only three rooms left. I explained to the agent that I wasn’t actually sure if I was going to need a room or not but I was concerned that maybe there wouldn’t be a room left if I didn’t book. He told me that I can go ahead and book the room at the rate of 189 to include free cancellation. He advised that when I found out I definitely needed the room, I could call back and change the rate back to the 144 rate without the added charge for free cancellation.

We checked our credit card online this morning and had a charge from Priceline. A few days before we were just browsing (for a different month even) and never booked anything. Someone must have stolen our information while we were on the site. The charge was fraudulent and the overnight stay was for a few days ago. We called Priceline customer service and they will not refund our credit card because it was a past event and it was nonrefundable. WE DID NOT BOOK THE HOTEL. THEY WILL NOT GIVE US OUR MONEY. No one should ever use them because they will just take your money when you didn't even book with them. Their customer service is terrible and the lady just hung up on us.

I'm not happy at all with PRICELINE... I planned and booked a trip to Jamaica through Priceline, in which my flight was canceled by the airline and no one from Priceline or United airline had consideration enough to even call or email to notify me of this. Which is due to no fault of mine... It wasn't until I called to add another person to the flight that I find out that my flight was canceled...very inconsiderate. Had I not called, I would have never known.

Even when you book thru them, they can farm your reservation out to another company. We had 2 reservation booked at the same time and they were with 2 different companies. When we had to cancel due to surgical reasons we spent 2 days on the phone trying to get the cancelation only to be sent in a daisy chain to other companies. Not 'til we threatened to report them to Visa for fraud were we able to get all the reservations taken care of. We will not use them again.

Air India cancelled our return flight and said to work with the travel agent Priceline that booked the ticket. Even after hours of waiting on phone can’t get an agent. Callback doesn’t always work. Even if it works, the agent says he needs to transfer to supervisor and goes on hold and after an hour hangs up the call. Miserable service.

Booked a trip to Orlando. Selected my rental car. Car was advertised as located at Orlando International Airport. Next day I realized it was not, it is over 15 minutes away. Started looking into it more, Priceline in small notes says the shuttle runs every 15 minutes and that is a 3 minute trip to the rental car agency. That is not true, it is 15-20 minutes depending on traffic. After being bounced around and waiting for calls back for 6 hours I finally spoke with "Kaye". Who again told me my rental car reservation is unchangeable. I simply wanted a rental agency that is located in the terminal. She told me she is going to have to let me go because this call is ''unproductive". The information they provided about the rental company is not accurate. I wanted to change nothing besides the rental car company. Will this ruin my trip, obviously not. But it shows their lack of willingness to work with customers.

Extreme dissatisfaction with a hotel transaction. PriceLine misrepresented a hotel saying that it was close to the St Louis Airport. It was not only several miles from the airport, but the hotel also did not offer shuttle to the airport. The hotel (Quality Inn Florissant) was dishonest in description of its location; PriceLine was unsupportive and uncooperative in customer service. They should support the customer when they are using hotels that do not meet their promises. I will never use their services again and encourage everyone to beware of their questionable business practices.

Priceline is good but it lost its competitive edge when they stopped the bidding option. I use Priceline from habit but presumably they are no better than anyone of their competitors. It is probably best to search several to determine best deal and price.

Use them when I travel and hotels. I travel twice a month for business and I play travel softball. I get cheap flights and hotel rooms. It makes very easy and save money. Also told all my friends. They also have used priceline.com for their trips.

One night in Vegas for a meeting. Got the room but was told there is a resort fee... Check in at 8:30 pm. Check out at 9am in the morning.. When do I have time to use the resort? Next day in Albuquerque... made reservations and NO ROOM waiting for me! People in the lobby had the same problems with Priceline and the sister company Booking.com.

So I just booked my 48 qualifying trip. Have been a platinum membership for some time now. I really dont get any type of benefits. My price actually went up $10 after being there for a month. Then my deposit is lost and can't get it back. Out of all the issues I had you think they would consider refunding or giving a few nights for free. I had my 2 month daughter with me. She was the reason we stayed at the hotel because it was so close to the Children's hospital where she had appointments.

I tried the multitude of travel places looking for the best rates on a hotel for my wife and son and I for our upcoming trip to Sc. in June. Priceline by far had the best rates, the most knowledgeable associates and answered every question I had about what there is to do there as well as if Parris Island was allowing visitors to tour the Marine Recruiting Base, (graduated Marine Boot Camp in Nov. 83). I give them an eleven stars out of 10 for helping me.

Priceline is super easy to use and have a slightly lower prices. I do like that you can name your price as well. I requested my Airline tickets and rental car and it was ready to go when I arrived in AZ.

Priceline said they could get me a rental car in San Diego starting at $19 a day. That is part of why we decided to fly instead of driving for 12 hours. Once we got there, we didn't know how to pick up our rental car. Priceline was no help. We finally got to the rental car place, and they said they didn't even have the compact cars we had reserved through Priceline, so we had a choice between being stranded or paying as much money as we had already paid months earlier. We called Priceline again to tell them the problem, and they did nothing. Don't be fooled by the promise of low prices.

I booked a hotel, Travelodge by Wyndham in Great Falls, MT. The place was a dive. I felt unsafe there for a multitude of reasons. After one night I asked for a refund for the remainder of my stay, was told that would not be a problem by both the desk clerk and the manager. I checked out and went somewhere else. I was lied to. I reached out to Priceline to correct this. Priceline doesn't care any more than the hotel does. Priceline doesn't care that I was lied to.

When using Priceline, don't figure on saving a lot, and the fact you're locked in before you can verify your plans sucks. It's hard when you're traveling to check in with them to compare prices and see if you can bring your pets.

I would recommend Priceline.com to all my friends and Family because they booked everything & reservations tonight!! At TGIF FRIDAYS just like we wanted! And then back to our hotel which was booked ahead also, we had a very good vacation thanks to priceline.com!

Went out of town from KC to Atlanta and when I arrived, the vehicle I had reserved had been given away and they only had VANS which didn't accommodate what I was trying to accomplish, since I was there for business. They then charged me for insurance that wasn't refunded upon completing my close-out and cancelling completely, even though they stated it would be. Never again.

I had contacted Priceline to get a refund for a one night stay at a hotel due to not being able to check in 4 1/2 hours later because the hotel did not have any rooms cleaned. The hotel told me to contact Priceline since I had paid through them and they could not authorize a refund through the hotel. I contacted Priceline the next morning and they told me that they will issue me a refund and it will take 3 to 5 days and I have yet to receive one and it’s been two weeks later. I had contacted them three different times including today and was told today that they would not issue me a refund due to it being over 24 hours from the issue. They have drag it out for two weeks and then try telling me they sent me an email when I have no email at all from them in regards to this issue. Then they tell me that they have to get it approved through the hotel to give me a refund.

Booked a trip with a live agent whom lied about the room type and details. Also once I received the confirmation, the amount was more than I was quoted. Contacted customer service at least a dozen times and advised them to listen to the recording which they refuse to do. All they can do is have me wait until check-in, 60 days from now, and upgrade the room then but they cannot guarantee room availability. The issue is there are 5 of us and the room they lied about only sleeps 4 and a sofa bed or cot cannot be provided with the room type due to the fire code. Updated. The Priceline rep moved the room reservation to one that has a sofa bed. I called the hotel the next morning and priceline removed 3 guests, 2 were adults. Hotel will charge additional fees for additional adults. Remains unresolved. I would recommend not using Priceline.

I booked a hotel room for Memphis TN. My room's thermostat was broken so no AC and it was crazy hot. They were fully booked so couldn’t change rooms. Not Priceline’s fault but after speaking to the hotel manager they issued a refund in full to Priceline to give to me. I tried getting it through the text service but they would stop responding after a few messages then I’d have to start all over. I tried calling them and the automated system said I would get a call back in 30 minutes. I get the call back and someone is just sitting on mute listening to me say hello over and over again. I stated “So this is what you guys do, call someone then sit on mute until they have to hang up and call again?” And then they hang up on me. They are a complete scam and keep people's money for themselves.

Booked a room for $62. Oklahoma City and hotel tax is 13.6%. Debit card charged $87. That equates to about 40%. Called Priceline. Said room was originally $96 + tax so I still got a good deal and nothing would be done. I am done with Price Gougers.

I bought tickets to Kauai Hawaii with travel insurance. However closer to our trip the Kauai had seriously restricted access with 10 quarantine restrictions and other requirements. That would have not allowed us to leave our Airbnb for the entire trip. We tried to utilize our travel insurance but they told us that because we were not sick, we couldn't get a refund with the travel insurance, to call Priceline.com.

They will sale you a room even when the hotel will deny you because you are a local. You will show up to find out you don't actually have a room and your money. They don't care nor do they help get you a new room.

Never again will I use Priceline. They screw you out of tons of money and the employees/agents are not helpful at all. They (literally) laugh at you and make it so nothing is ever their problem. I talked to probably 20 different people with this mess of a trip and not a single one was understanding or polite. I will never use it again, wish I had read all the reviews before I booked through them. For a $2000 trip, I paid almost $5,000 that I cannot get back. Don't use Priceline!

I booked 2 car rentals and within 1 day I tried to change the date. Priceline canceled my reservation and charged me $125.00. I would have still used them and changed the date but Priceline should see how Southwest runs their company.

We rented a car through Priceline on a recent vacation to Florida. The car rental shuttle never picked us up at the end of the night and we had to sleep in the airport. The car rental place (Fox Rent A Car) double charged us for rental we never received on time. They refused to work it out with us, but Priceline got involved and arranged for us to get back double the amount the rental car owed us in a very quick amount of time. We will definitely use Priceline again but NOT Fox Rent a Car!

DO NOT USE PRICELINE. I booked a trip using Priceline and when I got my confirmation, my name was spelled wrong. I contacted the airline who told me I needed to contact Priceline to change it. Of course I was put on a waiting list for a call back when an agent was available, but when they called back, I was able to give my name and they disconnected. This happened 6 times!! So after 8 hrs of waiting for call backs, I searched for other ways to contact them. There is no other way to contact them for this. DO NOT USE PRICELINE. DO NOT USE PRICELINE. DO NOT USE PRICELINE. YOU WILL BE SORRY!!!!

We booked a trip with Priceline which included rental car, hotel and air transportation both ways. The flight to Florida was delayed twice and Priceline notified us both times. However when we went to check in for our return flight it kept saying there was an error. So I wasted 2 hours getting a hold of the airline carrier only to be told that they contacted Priceline February 28th to let them know the flight was cancelled. Now mind you I got a email from Priceline saying to make sure I check in for my flight!

This is my 1st and last experience! Priceline is a HORRIBLE company to deal with when making flight reservations! Reservation was changed a week after booking to have a 5 hour layover in Houston (originally was 2 hours) which will put me at my destination too late! Trying to reach customer service is a waste of time and when I finally got to speak with someone, I was told that each ticket would be an additional $300 to change!!!! Something needs to be done legally with this company for the tactics they use!!!

Never again will I ever go through Priceline. Made my first trip a horrible experience. Started with getting off the plane to wait in line for a hour and half after a delay flight to no rental car that I reserved a month in advance. They also don’t tell you that when you do the bundle deal you still will get charged again at the hotel. Now I have to wait to til they send my money back after numerous times calling.

I have not even left on my vacation yet and I already know that I will never use Priceline again. My Priceline profile that I have a trip waiting does not show up on Priceline. How is this and why is this possible. I guess it's so that they can't be held accountable.

Idk how they have 3 and a half stars? Every person gives them 1 Star. I tried to get a hotel thru them for the night. Well the way they have it set up they give you prices for other days and I didn’t so I booked the room. And I immediately wanted to change it, but they make it so you can’t. So I had to pay double for that and for the other room????

We are visiting family in FL. After checking car rental prices, I found Priceline was more than 300.00 less than other rates. I checked Priceline and its reputation online and decided to book a car for six days. I was aware that there was a no refund policy but the price was so good I decided to move ahead. When I entered my information, dates, addresses, banking information, price was 374.81. When I clicked to complete the rental, the price was 622.59. I quickly contacted Priceline via messages and was told I am not a VIP. Unacceptable. I called the 800 number and was told that prices change quickly. Customer service was very nice and very understanding but couldn’t do anything except offer 10% off our next visit to Priceline! Priceline user beware. After reading other reviews I hope we have a car waiting when we get to FL.

I got connected one stop flight months ago and I wanted to buy additional one more ticket for same flight. But I learned one of flight was canceled and they gave me different flight but there is no way to reach that flight. First flight’s arrival time and second flight’s departure time was so close. If I didn’t call Priceline to buy second ticket for same flight I didn’t even know my current flight was canceled. They didn’t send any email and give a call. I have only 5 days for current flight and they asking me to refund my money. But if I cancel it they will charge more for new ticket due to flight date soon.

Booked reservation 2 nights, cancelled reservation less than a hour from making reservations. Spoke with Priceline customer service, couldn't do anything until Saturday. Had to have April at the hotel to cancel cause she was the only one who could cancel and refund my $162. Yesterday was a week but Monday so I called today and I'm only getting a portion of my money back, because that's all that April would approve, because I was considered a no show even though I cancelled my reservation and contacted your customer Care service.