Priceline Reviews

This is a stinking scumbag outfit. They bill you false charges for things that never were sought. For example, I booked on United Airlines, they charged me a baggage fee for Frontier. Forget about getting a refund. Their customer support is plain garbage!

I searched for Clayton, New Mexico, specifically for my overnight stay. Priceline popped up a hotel and their super saver section that was in Dumas Texas. All the other choices I could’ve gotten were in Clayton New Mexico. I contacted Priceline to request cancellation and was told the hotel had to authorize it, the Quality Inn in Dumas Texas refused to authorize the cancellation. Be careful.

Priceline is not a reliable site to book travel. Beware, they just do not help and never provide concrete answer to concerns!! I booked a hotel in Cancun, Mexico around Nov 2022, to travel during Christmas holidays with family, for 5 days and the person confirmed that room has kitchen and a balcony and that’s what I asked for and paid extra money for the room!

I made a hotel reservation that clearly showed I had free cancellation up to a specific date. When I received my email confirmation, it showed that the hotel could not be cancelled. I reached out to Priceline, and spoke with two customer service representatives, two supervisors and one online agent. I told them I had picture proof showing that the reservation showed free cancellation up to a certain date. They all said they could not help me, and that they would have to have a manager call me back. No callback was ever received from a manager. Do not book with Priceline!!!! Their site has false information and their customer service is not helpful in the least. If I could give zero stars, I would.

I kept calling and finally got tired of being hung up on. I called about my service animal to see if they would call the hotel and ask if he was allowed because they are the third party I am paying as well. They told me they could not do this. Then I asked to speak to a manager and the rep just put me on hold then came back on the phone saying he was the manager. He hung up on me when I asked questions about him being the supervisor.

I made a car reservation from Dec 20th to Dec 24th, 2022, on Priceline. On Dec 19th, we decided not to rent a car and I cancelled my reservation. The rental company, Routes Car Rental, located at 7276 Narcoossee Road, Orlando, FL 32822, went ahead and charged my card $53.25 anyway. When I contacted Priceline, the representative provided no answers and ended the chat saying "you will be charged for a no-show". I was NOT a no-show. I cancelled my reservation ahead of time and should not have been charged anything. Priceline total for the cancelled reservation still shows $0.0. Priceline will sell third-party items but will provide no support or help with what they sell you. I have disputed this charge with my credit card company.

I booked a package with Priceline for a resort and air fair. Then I realized the flights I was given were going to a completely different area than where our resort is located. When I tried to call and get this fixed of course they said they couldn't do anything. My main concern is when I call customer service, the automated system told me, "Thank you Justin" and that there was a reservation under this name. But I did not make this reservation and do not have a Justin on my account. I tried getting this fixed but of course, they stated they could not help me and that maybe I should contact my bank (I clearly stated to them, they have not taken anything out of the bank at this time and my concern is the security of my PRICELINE account). I was told a manager would call me back within 2 hours, Of course, no one called back.

Be advised, Priceline has started slipping in booking fees through their partner Travel India outlet who is now handling all airline bookings. All prices include an extra $50-100 extra dollars more than booking directly with any other company online, including booking directly with the airline. They deny it when you asked them about it, but check your credit card statement when they put the charge through and you will see 3 different charges, including one to the airline which was the actual ticket fee. And dare I forget to mention: NO PRICELINE MATCH GUARANTEE ANYMORE even after fighting with them for 3 days and sending them all the screenshots.

These are a bunch of a scammers with a website that provide the worst customer service experience. Booking with Priceline this holiday was a terrible and draining. I picked Priceline to save money but had to rebook because my daughter who’s a minor was not included in the reservation. I selected 1 adult and 1 child in the filter but was told children are an extra fee. Nowhere on their website does it say that. When I ask questions the agents and managers knowingly gave the wrong information because it appears they don’t know the answers either. Not sure why they answer the phone at all. It’s very true that, They'll hang on you as soon as you challenge their narrative. I booked same hotel again with Expedia and paid more but had zero issues and no headache. More importantly my reservation was correct.

I went through online Priceline website to rent car on August 2022 from Orlando International Airport and tried to get the car from terminal but the website show from MTO. When I made reservation and I paid for the car I got confirmation show the car was 6 miles away from MTO. I called them if they can help me to get the car from terminal because of the fake information. And the lady told me she can’t do that, "You have to go to get that car and you you have to take taxi or Uber to get that car." And she said, "I can’t cancel that reservation." I went to other website and I rent the car from terminal and I called my bank to dispute Priceline charge $549 and my bank gave credit but Priceline dispute again and I got a charge for service I didn’t use. I was very sad and unhappy with that. Because they make sure to post truth information. I am not going to use Priceline anymore.

I thought I was booking through UNITED "PACKAGES" and next thing, I find out it's PRICELINE which I avoid like the plague. They say they cannot make any adjustments or refunds (overpaid Insurance too) and MY TRIP is not on their website because I didn't book it directly on their website so I cannot look up the HOTEL & CAR on the website and they cannot link manually. I see the flight but have to go directly to United. The hotel doesn't have my booking and now I have to check CAR...I could write forever about the runaround and stupid calls & lies overseas but blood pressure is peaking.

I went on Priceline to reserve a hotel room. I chose the hotel and went to book. On the final booking page they did not list the address of the hotel I had selected…or any address. I thought that was strange, but continued because I had clearly chosen The hotel I wanted. Once I booked the hotel, it was revealed that Priceline had booked me at a hotel about 2 miles away from the hotel I had picked. This is fraud… or as the conmen say “bait and switch”. Of course there was a no- refund policy. I emailed Priceline immediately and got no response. I ended up getting charged for a hotel I did not pick nor was going to stay in. Priceline is a terrible company!!! Do not use them! They are liars and cheats!

Unfortunately you guys will be losing a vip membership. I no longer want to work with you if this is how it works. To not even get a credit for the room is mind blowing. To have to reach out to you Priceline as many times as I did with no update is not ok (4 times). What is the point of your partnership if they don't work with you to help your customers??! Your service and their understanding of a national weather storm that cancelled thousands of flights have both been very disappointing.

I went through Priceline to book a hotel in the summer of 2022. I had a wedding to attend and my money was kind of tight. As I sealed the deal over the phone with the representative there was no mention at all that when I arrived at this particular hotel there would be an additional cash deposit required. This would have not been such a big deal had I been informed on the call. Then I could have prepared appropriately. I was sure that everything was done and taken care of and all I had to do was show up and show my identity. I arrived at the hotel only to find that wasn’t the case. I did not have the extra cash to pay For the deposit so My kids and I wound up having to figure out another plan. We did not stay at the hotel and of course Priceline was not going to take responsibility for this.

These are a bunch of a scammers with a website. Or maybe the middleman who is willing to take a cut but not do the work. Their customer service is not only professional but plain rude and not willing to help at all. They'll hang on you as soon as you challenge their narrative. You better do reservations directly through airline websites etc. There might be a few bucks more but well worth it.

I was shown nice 5 star hotel room at Fontainebleau. When I turned up it was dismal room with roof top and cooling system fans, instead of the ocean view I thought I had booked. Priceline false advertising cost me additional $550 on top of $950 for 3 nights. I was also asked to pay more taxes at the hotel on top of agreed amount.

Four months ago I booked and paid a full advance for my upcoming Four months later trip to Hawaii thru Priceline and carefully read every single detail to make sure about the contract several times. But when my wife and I arrived from a 20-hour drive and flight, the hotel asked for a resort fee that was never mentioned anywhere in our contract. It was mentioned in the contract that the price included all fees and taxes. So I had to call Priceline customer service and talked with a nonexpert representative.

I booked a hotel. They gave me a motel instead. When I arrived the clerk said they had no water. Called Priceline and they put me on hold for hours. Guy told me he gave me a refund but wanted me to pay extra for a hotel room. Waited for him to book the room only to get hung up on. Nearly impossible to get a human back on the line since it was cancelled. Slept in my car.

I scheduled a hotel stay at Four Points Sheraton Lax through Priceline, but my flight was canceled, and I wasn't able to make it, and they would not cancel the reservation, but still charged me, and would not honor the rest of the stay after my flight was rescheduled a few days later and it was prepaid. It was out of my control my flight was canceled, and Priceline did nothing to try to rectify the situation. I feel like they don't have the best interest of the customers. I will never book through them again.

I was amazed how smooth the process was in obtaining my rental with Priceline! Not only that they were super affordable. I was able to travel to VA and back in my black 2022 Toyota Corolla with style and peace of mind. Will definitely use them again! Thanks Priceline!

I recently rented a room at the Quality Inn in Kissimmee Florida through Priceline. When I walked in the room the room smelled bad and within a few hours my son started getting sick that’s when we discovered mold in the room and behind the curtains. We complained to the hotel management and they cancelled my reservation and told me I needed to contact Priceline for a refund so when I contacted Priceline they refused to give me a refund.

I reserved a hotel in PR for Christmas holidays in November 2022 through Priceline. When I called the hotel 2 days before my scheduled travel, they informed me they do not see my reservation in their records. I called Priceline and after talking to them on the phone to help me reschedule for 4 hours, I end up getting no help from them and basically paying $800 for the difference of getting a hotel room last minute that was not even close to what I had originally booked. Similar incident has happened to us before but this time their customer service was the worst. I was penalized for not my mistake and Priceline screwing it up for me. It still keep showing up on Priceline trips the hotel booking with reservation number.

I Booked booked a hotel in the state of Maine. 1 week before my check-in date I needed to cancel due to snow weather coming on travel dates. I contacted Priceline to cancel 7 days before check in and Priceline says nobody answers the phone at the hotel to cancel. I called the hotel right after and the clerk picked up and told me Priceline never called. This happened 3 different days. Priceline say they will get back to me within 3 to 5 days and never did. Now to make a long story short I had to eat $335.00. I will only book direct from here on out. I give Priceline 0 stars. Horrible company. All about $$$ for them...

It used to be a great company & I was a loyal "VIP" customer for about 20 years. Now, though, customer service agents do not seem to understand English well enough to handle issues. On my last trip, Priceline basically didn't take care of me when a hotel erroneously dropped my reservation. I prepaid to Priceline for three nights at a hotel. The hotel wrongly cancelled my reservation, and left me stranded without a place to stay. Priceline didn't help at all, they didn't even try to help me find another hotel room. After returning home, Priceline agents asked for proof of my statements, which I gave them (medical info, etc). Priceline's customer service agents just kept emailing, saying, "we will contact you in 3-5 days". That was over a month ago.

I purchased 2 international tickets for my family members to visit me. They did have some issues and were not able to board. I called Priceline same day (12/21, today) and asked about possibility to reschedule flight, or at least rebook departure with the same returning date. I offered to pay the difference. After 25 minutes of "checking", I was told that tickets are completely lost, not able to rebook, nor use return portion of tickets. Last summer Priceline cancelled tickets last minute to my kids coming back from vacation, the very same day of scheduled flight back home. They purchased tickets with different booking agency/airline, not able to wait for the next day flight. Never got any refund from PRICELINE. And I am VIP member. I am sure now that I will shut down my membership and never use Priceline for air tickets, or anything else. Very poor management, worthless service. If I could give them -5 starts, I would.

Have not used Priceline for a while to reserve hotels. This time, I break my rule, and nonetheless, it's disappointing. I booked a room that allows 4 people to stay. Three of us checked in, Priceline charged one more person upon checking in because we marked two on the reservation. The room for 4 people already is more expensive than a room with one bed, yet, when three of us checked in, the hotel charges more. It's an unethical hidden charge. The money goes to Priceline. It was nonrefundable, otherwise, we would definitely walk out, and choose other place. Will not book through Priceline anymore.

I booked a flight to LAX directly through an airline. I searched rental cars for LAX and Priceline had a good deal with Hertz. I booked it. They offered a substantial discount for pre-payment. I pre-paid. Turns out this was for Long Beach rather than LAX. I didn’t notice til I arrived at LAX Hertz Rental Desk. Hertz claimed they could not alter the reservation, but could rent me another car. Priceline will not give me a dollar back on the $155 rental. Hertz says they cannot due to Priceline taking the reservation and payment. I’m done with Priceline and maybe Hertz after this. Watch out! Priceline will trick you if they can!

I made reservations with Priceline a month before my travel date. On the day of my reservation I was told that the rental car company did not have any cars. My reservation was at 11:30pm, I was informed at the counter at 11:53pm. I called Priceline after 12am only to be told there was nothing they could do. I informed them that I was at the airport with a toddler and needed to teach my destination. The representative informed me that if I rebooked with another car rental company they would reimburse me the difference.

Beware of Priceline, they represent businesses and not customers. I was booking a hotel in Chicago. They send a "DEAL" offering three hotels at $95.00 per night located on the Magnificat Mile. Great deal. While processing my payment and Travel Insurance they sent a message the deal expired and offered another deal. The first two hotels in the "New Deal" were in the 1st deal. They then placed a third hotel in the Package. Due to pressure of losing the 1st deal, I clicked. I got the 3rd hotel and then realized they put in a Hotel nowhere near the area of Chicago I was seeking and was in the 1st deal. I call that fraud. Also, they informed me after the transaction that my travel insurance was not processed. In other words I was screwed. Priceline would do nothing to help. Their attitude is, "Too bad! We screwed you! Haha."

Fair disclosure, and duplicate action warnings when using internet-based commerce are commonplace and recognized as standard when something is irreversible using internet-based commerce, yet it doesn't serve Priceline so they ignore this. The dollar amounts are small but their business model is to make small amounts on high-volume traffic and continue without any consequence for their actions because the individual cost is relatively small. Either way, this is a deceptively misleading buying experience and should be changed and until it does, BUYERS BEWARE OF PRICELINE. DO NOT USE THEM.

Pricelines business & employees are trained to SCAM you out of your money! I booked a bundle vacation package with these idiots and they booked my flight a day before our check-in date. So when I got there I had to book an EXTRA NIGHT & guess what?! The hotel was booked up, so I had to look for a place to stay for just ONE NIGHT in another country I know nothing about.

I had this booked for my Mom from 12/14/22-12/19/22. My mother was rushed to the hospital the night of the 12th. I was unaware at this time. (There were no 'in case of emergency, call... In her wallet'. Found out the night of the 14th. Called the hotel, they had it as a 'no show'. Explained what happened, the Clerk at the desk told me to 'call Priceline and explain what happened. They'll call me and I'll approve the refund'. They called and he did not approve the refund, they told me he had to have his supervisor approve it. I called on the 17th after finding the email declining my emergency and According to the clerk on the 17th, he thought priceline was going to call the supervisor to approve it but they didn't! They automatically denied the refund on the 15th and sent an email. I have been extremely busy with the hospital and Dr's to check for an email. Found the time tonight after midnight. That's where I found that priceline didn't lift a finger to help.

My flight reservation was changed and I tried to call to extend the time on my rental car. I was told they could not extend the time and that I needed to call the rental company. I called the rental company and they said they cannot change it because it was booked by Priceline and that they could change it if Priceline contacted them. Priceline refused to make the call. They said my rental was an express rental and there are no changes or refunds. All someone had to do was make a phone call.

I urge everyone to do their research before they start using Priceline. They definitely have some cheap options but they never keep their promises and in the long run you don't get value for your dollar as I was booking for a reservation it was rejected halfway and they took The money out of my bank too. Upon asking about a refund I was told they reversed the transaction to my bank and my bank has the money now and I called my bank and they told me that Priceline hadn't reversed any transactions. Now I'm having a hard time booking my trip somewhere else because Priceline has my money and they're not ready to refund it. I am afraid this will end up costing me my trip and $1,600.

Our travel was interrupted earlier this year. We booked the original flight through Priceline. They provided us with a travel credit to use at a later date. Upon trying to use this credit, we found a flight on the same airline as the original ticket for $382. This price was listed on Priceline at $382 and the airline’s website. The flight credit we had was $291. I was expecting to pay a difference of around $91, but was instead charged $171.50 by Priceline. They stated that this was the price the airline agent gave them when rebooking the ticket. This new price of $533 was not listed anywhere and I’m convinced since the agent could not tell me where this discrepancy is coming from that Priceline robbed me! The customer service was AWFUL. The 3 agents that it took to get this ticket booked shows a severe lack of competency and/or lackluster training of their agents. This company should not be in business. Direct airline bookings will be our practice moving forward.

I was having problems booking a car on Priceline.com website, I was attempting to book a flexible rate (I took a screenshot even because the page would not accept Amex). When it finally booked, NO contract was emailed to me, nothing. Until a week later I was billed in full and a receipt that said it was non cancellable. The worse part is, the representative I chatted with told me I had until the day before to cancel, because I INTENDED to book a cancellable rate because I thought a better car might come available. Lo and behold, they lied to me. And I got stuck with a pile of crap car rental for $200 more than Enterprise.

Very unsatisfied with this experience where it helped at all. We're not allowed to stay in the hotel due to a lack of communication or awareness that we were supposed to pay a deposit that Priceline did not inform myself. Very disappointed Priceline didn't care. We spoke to the supervisor as well. No ❤️ in the matter.

Our flight home from FLL to BFLO was delayed and we would not be able to catch a new flight until the morning, So while my husband was on the phone with the airlines, I was on my phone trying to find a place to stay and Priceline kept popping up so I looked at Priceline's availabilities, reviews and prices for hotels around the airport for that night we went ahead and booked The Link Hotel. Priceline's reviews on the place weren't too bad and we figured we'd only be there a night.

Beware of this company’s deceptive practices & refusal to accept any responsibility or issue refunds! I booked an Express hotel reservation for Carlsbad, NM and the hotel they chose (which was shown on site to be in Carlsbad) was actually 70 miles away! I called immediately & spent over an hour speaking to 5 different employees/Supervisors who just constantly repeat the no refund policy over & over again & refuse to listen to the actual issue. Seems to be no way to escalate to next level, as they all stated that they aren’t allowed to give out Mgrs contact info. Unbelievable that they manage to get away with these scams! Never again - lesson learned!

Priceline charges taxes and fees twice the purchase price of the TICKET. They get around the best price guarantee this way and rip off unsuspecting customers. How? Priceline trip number **. Purchase date - Oct 9, 2022. Payment method - Mastercard (**). Billing name - Cynthia **. Ticket cost - $180.00. Taxes and fees - $236.56. Number of travelers - X1. Flight subtotal - $416.56. Total charged - $416.56.

Priceline advertised a car to rent at their location at the Atlanta International Airport. When I arrived to pick up car, I was informed they didn’t have a car for me. I stated I already paid for it online and why would they advertise a vehicle and have me pay for it with the expectation of attaining it? They said they was sorry, so I asked for a refund and they told me I can’t get my money for five days! Are you kidding me! First you do false advertisement, then to add insult to injury, you keep my money for five days. The worst experience ever! They didn’t offer me another car or anything. The lady at Thrifty Car was horrible and rude! The lady on the phone said her name is Annie and her number is #**. The worst experience ever!!!

False Advertising! I chose a deal that guaranteed a 4 star hotel within a certain area. They gave me a 3 star hotel that has terrible reviews on every site out there, including Priceline’s, and are refusing to give us our money back.

I am Canadian. Booked Hertz car via Priceline. Priceline emailed me with the remaining balance of 240 CAD. At counter they charged 240 USD. Priceline refused to accept the error or reimburse. They insisted I call Hertz. I called Hertz three times and they said to call Priceline. I spoke to three different people at Priceline and they refused to honour the price I was quoted in the email. If you are Canadian do not believe the quote you get from Priceline by email. They will not honour it and there is nothing you can do. They will not help.

First off, the lie when they say the deal is like reviews are high, they are lower than stated and they give you a subpar hotel which you're stuck with. Customer service sucks and they don't care to help you when you point out the hotel should be what is stated or have this. They don't do anything to help you. It's non-refundable. They say Priceline should say, "We are crappy and don't care about customers. You're stuck with a crappy bad service, awful breakfast." Priceline, you get what you pay for.

I have booked on many vacations Package site and I have to say that Priceline takes a gold medal for the worst experience and customer service. I was overcharged for my vacation package and then I tried to cancel with the 24hr return policy. I was only refunded for the flight. I called and was able to speak to a supervisor as the customer service rep couldn’t help with my issues, but he didn’t seem to want to answer my questions and a few times he did he said that his answer is final and won't change. So, if there is anything wrong with the booking and your need to cancel or would like a refund, good luck.

They just offer an attractive price and ask you to provide all details including the Bank details to book the tickets. Once you provide all details, they just revert back stating the price they provided is fake price and the seats are not available at that price and hence you need to pay extra, if you want to book your ticket. They also use fake names to communicate with customers and when I escalated, the so-called CIO (I know it is again a fake person) stated it is company policy because of duplicate names. It looked so fake, so wanted to alert all of you before providing any details, be aware of these facts with Priceline.

What an awful experience I had with Priceline in last few days. I bought economy tickets which had 24 hours money-back guarantee. My plan changed and called within 12 hours and the Rep. told me that I need to contact Airlines directly. I called the airlines and they said, "You booked form agency and we are not responsible." I even have travel protection plan bought from them and the Rep. were completely unaware about it and couldn't help me. Now I lost my travel tickets in addition of protection plan which I paid almost $100 for 3 tickets. Please don't do the business like this. Without us, customers, you can't exist in the business.

My son innocently booked airfare & hotel through Priceline. Their come-on is great pricing. What they neglect to mention is that there are many added on prices connected to airlines & hotels that are extremely subpar. For instance the parking fees @ the hotel he booked were never revealed until we arrived. The fact that a Sheraton hotel has no heat, inadequate safes in room (batteries duct taped to the inside of the wall) which failed often. Elevators that also didn't work properly. The fact that only some rooms get microwaves, without even an option to pay for them.

I have been a Priceline customer since its inception in 1997. I've traveled to 59 countries globally for over 35 years, so I understand the travel process and policies. I've had numerous issues from mis-rated "4-star" hotels that were, at best, 2-star, to car rentals that were sketchy, at best. Although it was inconvenient, I was able to address the issue with Priceline, and I receive a refund or the names were changed. I've had "non-smoking" rooms reserved by Priceline, that ended up being "smoke-filled." One of their "4-star" hotels close to the Atlanta airport was, at best, a "1-star" hotel. It should have a been given a "4-stab" rating because it was in a very dangerous area.

I have used Priceline several times and am very careful. Recently while booking layover hotels for an upcoming trip, I entered the date and added 2 children and their ages, searched VIP deals, chose a hotel after looking at a few different ones. After booking, I went on to book another hotel for the return layover, selecting airport vicinity, it booked us a hotel far away from the airport, we will be arriving late at night with two small children. Not impressed!

I went on your main site. Put in for a car because my son graduates the army on 14 December I had put in for a car that offered free cancellation. The original cost was 207. I had put in my information, but except noticed that it was cheaper than originally said. Scroll down and realize that it was cheaper than it should of been. I then noticed it didn’t have travel insurance and call and ask why they switched it. I want and it and they chose to not give it to me. If a customer wants something and is willing to pay for it and you give them something else and act like it wasn’t their fault when it was. Then wouldn’t fix it. It’s not like I didn’t want to pay for it. They didn’t want to give me the travel insurance. So they can hope to take my money if something happens. You should be ashamed of yourself.

I don't even know how to accurately convey how frustrated and infuriated my experience with Priceline left me... I booked a vacation package through them late this summer for a trip in November and the whole appeal was that since we booked it as a vacation package, it would be cheaper and our flight and accommodations would be lumped together. 3 days before our trip, I find out that our flights were only taking us to West Palm Beach and not the Bahamas, which is where our accommodations were. I called customer support to ask how we were supposed to get there and the lady I spoke with informs me that even though we booked it all together as a package, our flight would not be taking us to the Bahamas.

By far the worst company to book anything. Booked flights, thought I was getting a good deal. When I went to check the price again the prices drop, ask if I was able to get the cheaper price. Was told because of the type of tickets I booked could not be change or refunded at all, so be it. Well it turned out the cost that I ended up paying with all the luggage fees and upgrade on the seat, I could have saved more money with booking myself with the airline myself. Never again.

Recently I booked a trip throughout Priceline to Quality Inn in Queens, NY. The rooms were dirty, bed sheets were not changed as it was stained with hairs spread throughout, floors were unsanitary, and heater was not working. At my booking, breakfast included which it was not going to be provided, and parking was limited, which contradicted my booking requests. At the lobby, there were many other customers checking out apparently with similar complaints. I requested a refund, but the attendant at front desk stated that it needed approval from a supervisor, who was not available at the time of my arrival. La Quinta’s later on denied Priceline the right to refund my booking, which has classified my booking as non refundable. I DO NOT RECOMMEND THIS HOTEL.

I called customer support because the wrong name was given to airline. They are rude and refused to refund me the 75.00 for their mistake. I asked for a supervisor and was told by the agent who barely spoke English that the answer would be the same.

I booked a hotel last week. I have never used Priceline before. The only reason I was taken to their website but I googled hotels near me. Long story short, an emergency came up and I had to cancel this booking the same day. I called to cancel and Best Western confirmed cancellation. 5 days later, I have still not received my refund. I called Priceline and two workers stated that the charge was nonrefundable. $88 down the drain for a hotel I didn't even stay at. How is that even legal? Do not book with this company. They are crooks!

I typically book directly with a preferred company, but it was Thanksgiving weekend and prices were out of control. I checked Priceline and decided to give it a try. I used Priceline to book a car rental with National and found a great deal that was half the price I found with National directly. I had zero issues. After paying through Priceline and reading the fine print about No Changes/No Cancels/No Refunds, I checked my booking on the National site and all my info was there. When I arrived at my destination, check-in was fine. After returning the car a few days later, I got a receipt from National and an email from Priceline. All good! I would use Priceline again.

I booked a car rental for my parents who came to visit, paid all for insurance and to my surprise when I get to the office, they told me that I need to pay for mileage and so many insurances when it states unlimited mileage when I did the booking. Ended up without a car and had to pay for Uber for a whole week. DO NOT BOOK WITH THIS COMPANY!!!

Extremely bad customer service. Booking.com has better price with free cancellation but Priceline agent refused to best price guarantee. Would not recommend this to anyone specifically do not reserve through express deal, it's a ripoff.

People, please!!!! Do yourself a favor and book your flight somewhere else. I bought an international travel package (hotel + flight) from Booking.com, but the flight portion of the package was handled by Priceline. Mind you my travel is in December, but the flight has been modified 3 times already with an 8-hour layover in some case. Last week, upon checking my reservation to make sure nothing has been changed again, I was astonished to see that my return flight has been cancelled without any notification.

I am, or should I say, was, a VIP member on Priceline. Within one month I had five different hotel stays. During a family emergency, I booked a room while traveling. Because I gave them a different email address, but note that the credit card, my phone number, all of the billing information was still the same, they refused to give me credit for it. There were two additional evenings stayed at a hotel during that event. This would have put me at a higher percentage of discount, they refused to help in any way. The customer service representative kept repeating the fact that the email addresses must be the same. I countered and indicated that many people have more than one email address, but the credit card and phone number associated were identical. Out of frustration, I gave up. It was a nonsensical, circuitous conversation that went nowhere, nor was I given an opportunity to speak with a supervisor to rectify the situation.

We needed a car in LAX to see my dying Mom. In the fine print there is NO cancelation. Given that my Mom passed, I am stuck with a rental payment that I won't be using. Calling Green Mobile and Priceline just gives automated responses. I would highly recommend using an establish car rental - if you have to pay more, at least you don't pay until you actually use the service.

I googled a hotel and found a Priceline.com link for this hotel. When I clicked the link and completed filling in booking info on booking page of my selected hotel, the Priceline.com application pop up a list of three hotels including the hotel I wanted with "Get one" button, which the Priceline.com calls Pricebreakers. I was misled I was still booking the hotel I selected. After I got booking confirmation, I realized the Priceline booked another hotel for me. I immediately called the priceline.com and explained their application misled me and I would like to change the hotel I wanted. The priceline.com customer service manager was rude and helpless. She kept saying "The only thing I can help you is No change and No refund." I was terrified by this company's practice and services. I will never use the priceline.com

Priceline’s express deals and rating model is extremely misleading. I recently stayed at a 2.5 star hotel. The rooms were extremely filthy. The carpet had stains all over. It felt extremely unsafe and unclean. These low quality hotels are surviving due to Priceline’s Express deals that do not reveal the hotel name before you make the booking. Caution: Do not fall for Priceline’s express deals. It can be a health hazard (read bringing bed bugs at home and spending thousands to eradicate them, touching other persons dried up body fluids etc.)

I recently wanted to surprise my wife who booked a flight to the Philippines. I got all her flight information and called Priceline to upgrade her flight to business class. I was told that there would be a $350.00 fee on top of the fare difference, which I agreed to. After 15 minutes, the agent came back with a price of $2,600.00 plus the $350.00 fee. I said go ahead and I am ready to give her my credit card number. She placed me on hold for more than 30-minutes and when she finally came back, she apologized because they had no more seats at that price.

I purchased two flights and a rental in June of 2022 for a trip to Hawaii the very next month. Unfortunately, my mother passed two days before our fly out date. We cancelled and received a travel credit per flight. We did not receive a refund on the rental car. We had one year from the original purchase date to reschedule. Fast forward to November when we call to reschedule. We planned everything out using the Priceline site and called as the email instructed. The representative could not find anything close to what we paid for our original tickets. ALL prices were over what we paid. The flight dates and details we found and provided to him was over by $1000 per ticket causing a difference in the credit/ticket price. We were aware that there might be a difference of about $300. The cheapest difference we got to was a little over $300 and we were losing days!

American Airlines changed time of flight making it minutes from my next flight so I had to cancel the trip I booked through Priceline that I also paid for trip protection for. Priceline gave me a credit to use only through Priceline not American Airlines and when I tried to purchase another flight it wouldn’t allow me to use the credit through the app, I talked to two different people on the chat on the app who were asking me for the same information multiple times and they didn’t need any of the information, all I needed to know was how to use the credit because the app only allows you to purchase with a card again. After wasting time on the chat taking me in a circle I was finally given a number to call to be able to use the credit.

I booked a car rental by selecting Priceline calendar and after booking, I realized that it booked me for the wrong month. Within 10 seconds, I cancelled the booking. I was still charged 210 dollars. I called them, and they said, "Too bad, it is our business policy. No refund. Too bad. You should have paid attention." This is undoubtedly unethical business practice. I hope the government can punish businesses with such money grabbing policy.

I booked a hotel through Priceline and was told it would be like a Holiday Inn Express. The shower head was moldy. The bed sheets were stained. There was a hole in the wall. And when I called. They could offer me a coupon… to book another hotel with them. Avoid at all cost.

I had purchased tickets for my daughter to travel to Japan. There was an adjustment that we had to make to the routing. I contacted Priceline and after multiple days & hours and hours of hold times and run around, they never offered to help and kept pointing the finger at the Airline. When I contacted the airline they told me that Priceline booked the tickets and they were the only ones that could make any adjustment. After being lied to and many more hours of runaround by the extremely rude reps at Priceline, I ended up purchasing a return ticket directly from the Airline.

I was scammed $600 by Priceline. Be careful with this company! They are repopulating the dates in their website to get your payment and not give services. I’m 100% I submitted the correct dates but when recorded they change the dates to get your payment and not have to give the services. I will never use Priceline again, BEWARE!

Our company has been using Priceline for the longest to reserve our rooms wherever our job takes us. I reserved 2 rooms tonight and found out that we didn't need 2 rooms after all. I called to get a refund on ONE of the rooms and they denied the refund because my contract showed the roomS (plural) could not be refunded. I wasn't cancelling BOTH rooms. I only needed a refund of the ONE room and still the supervisor denied it....OUR COMPANY WILL NEVER USE PRICELINE AGAIN.

Priceline is condoning bait & switch practices with rental car agencies (ACE CAR RENTAL). Does not have a shuttle service from LAX Airport to ACE Rental Car as advertised. Priceline & ACE Rental Car will tell you, "there is nothing we can do" or you need to take a couple of busses, uber or taxi. I found out the hard way & will never use a fraudulent company as Priceline or ACE Rental Car. Don't say you have not been WARNED!

Put in my search criteria to reflect pet friendly and then was offered a great fast deal. Turns out the hotel is not pet friendly and Priceline refused to refund or replace hotel. I've used them for 20 years in excess of 10000 a year and will be headed now to a travel site that will respect my repeated VIP membership! BUYER BEWARE! Priceline is owned by the same company as Expedia, Orbitz, Hotels.com and Travelocity, - so you might want to avoid those as well.

Valerie

My car rental clearly says unlimited mileage. When I get to the counter on the day of pick up they said that I was unable to go to Georgia. This was through Priceline and Fox rent a car. I attempted to call and verify if I would be able to go to Georgia, but only a machine answers the phone and refers you to foxrentals.com. Priceline said that I could not get a refund.

I book a room and canceled it and this company still took the money out my account even though I had a medical emergency. Do not book with Priceline. Even when I told them they didn’t care. I called the hotel. They said they would give me my money back. Just have price line call them and they wouldn’t.

I booked a hotel through Priceline because they advertised free cancelation up to 48 hrs prior to reservation. It was 11 days out I called customer service which redirected me to Booking.com. I told the guy I needed to cancel due to some family emergency my buddy had who was going with me. He said since I had already been charged and it was so far from the reservation date I could get a refund. I told him I need one more day to confirm with my friend he can't go.

Priceline uses disguise in many different forms. They will still charge your credit card when flights/hotels are unavailable. Caused my CC to fraud red flag me on my phone and emails. They have very bad deceitful tactics. Stay AWAY.

Priceline is ** on their cancelation. If you book through Priceline you are screwed if you have to cancel, no cancel policy, they don't accept any excuses, none, not even Covid. One of the largest companies and the have a no cancel policy. Sv skip Priceline and go straight to, ie Hertz to rent your car, they will cancel your reservation if need, without any pushback..Priceline supervisor in broken english said, "Sorry for your luck," and hung up.

We booked on Priceline.com, six nights at the 1908 Lisboa Hotel in Lisbon, Portugal. We arranged travel from USA via Greece. We paid a premium for a reservation that permitted cancelation up until the day before arrival, $1,633 in total. On the day of travel I became very ill and tested positive for Covid-19. We contacted the Hotel upon testing positive for COVID-19. We were told the terms of cancellation expired at midnight the night before, six hours before we knew about the Covid positive test. This date was three months after we paid in full for our cancelation-advantaged reservation. We expected a refund for two reasons. We could not travel being Covid + and risk spreading the infection. And secondly, we knew we paid a premium for a cancellation policy.

Horrible experience, hidden fine print tricks and lays. Will never book with this company again. They trick you to buy wrong stuff and when you show them the clear cheating and deceiving they turn around and just make it your problem.

I purchased my tickets 6 months ago from St Louis MO to LAX and then to Manila. My flight time was changed. Now I'm not scheduled from LAX to Manila! I have a return flight from Manila but nothing to Manila. Now I'm playing phone tag with Priceline and the airline. BOTH Priceline and Philippine Airlines are blaming each other! I've been calling both companies to fix their mistake. After several times I still don't have the flight, I paid for. Next time I'm just booking my trip directly with the airlines! There's a reason Priceline has such a low rating.

I'm unable to get my rental car and unable to get a refund. Now I'm out of money I don't have. This has been the worse experience I've ever had. I will never choose Priceline ever again. I'm in a state where I know no one and have no transportation and will not be given my money back.

Left on Thursday11/10 RIC to CLT - flight to FL got canceled - Airlines couldn't rebook to get me to FL in time for a cruise on 11/11, I returned to RIC the same night. Asked for a refund for the return flights that weren't used. I was offered a trip credit but it would cost me $99 to do that. No help at all! Will NEVER use PRICELINE again!

I have a reservation in hand saying I had a car. I flew into the airport and spent $700 on the tickets because Priceline was the only one who “had” a car. The airport was still 30 min from the car so I had to get a $60 Uber there at 11pm. Got there and despite the reservation, I was told by Alamo they have no cars available. They told us and several customers Priceline does this all the time. They stated they do not check inventory they just always have a booking available to allow you to book then if you get there and they have a car you get it, if not you don’t. So now $760 later I’m stranded in the middle of a tiny town with no rental cars or hotels for at least an hour and needed to get 3 hours away.

I cancelled my flight in February of 2022 and was given a credit for the amount. I been trying to use my credit since then and they are trying to get me to pay more for my ticket, or they will act like something is wrong with their system and they can’t find it, or they would just hang up on you. THEY ARE CRIMINALS PLEASE DO NOT USE THEIR SERVICES, YOU WILL GET SCAMMED!!

I booked a car from the website, I requested a child seat. Paid everything upfront, When I went to pick the car the company charged me another 140 dollars for the child seats, When I called Priceline they told me they don’t care and hung up on me. I have used this website before. However after this experience I won’t use them or recommend them to anybody.

First I want you to know that I will NEVER use Priceline services again to book a hotel reservation! I had 2 options to book my specific hotel, $105 for non-refundable suite or $116 for refundable room for date over a month away. I meant to choose the refundable option, which was a really a no-brainer, since there was only $11 between the two options, BUT I made an error and chose the non-refundable option.

MAKE SURE YOU READ THE FINE PRINT!!!! I am out $500+ because of Priceline. I pre-paid for a rental car through priceline using a visa debit card. Because the purchase went through, I assumed that a visa debit or prepaid credit card would be sufficient at the counter. However, they would not release the rental car to me and also refused to refund me, for the reason that I didn’t have a “real” credit card.

These people steal your money. Do not I say do not fool with these people. They will take your money without you renting a car even if you can’t make the next day or your bank is close whatever. They still take your money and the car rental place will not let you get the car the next day. They take your money with no refunds and they don’t tell you that or it doesn’t show until you get the confirmation page after you already paid for it… DO NOT PAY FOR ANYTHING ON HERE. BAD SERVICE!!!!

Do NOT use! 100% FRAUD. Booked car rental through Priceline. Car rental company still charged me for the rental. Paid twice for the car reservation. Priceline did not give me a refund. 100% SCAM company.

Worst experience ever!! We rented a car for two weeks in California to ACE RENTAL through PRICELINE. As soon as we arrived to ACE office for picking up the car they wanted to charge us with an extra insurance fee, hidden in the small letter of the contract. The car was crap. In a few hours we realized the car vibrated when breaking and there was an Oil Change Alert, we let ACE know about it, they made us take the car to Pepboys but ACE didn’t want to take charge of the repair. They said they’d repair it in two weeks after we return it.

My flight with American Airlines was canceled due to poor maintenance on American airlines, called Priceline because American Airline would not refund me my ticket because they gave me an alternative getting me to my finale destination at Midnight, when in fact I was to be at my finale destination at 1230pm, Priceline nor the airline would refund me nothing of my 1000, stating they gave me an option even thou it did not work for me. I will never fly AA or buy from Priceline again. BUYER BEWARE IF YOU CHOOSE THIS ROUTE..

Buying trip protection failed after successfully booking and purchasing my wife's trip to Vegas. We were on passed to three different associates over the phone yet none was able to help after escalating three times. Last two customer service help were Sharon and Japheth. Calls took almost an hour, and still did not get resolved. We got passed off three times, to three different customer service associates. All three with the same answer – "Sorry, can't do anything about it. You can cancel the trip, and try adding the trip protection with the purchase of the ticket again"… The last CS (Japheth) says "it's not guaranteed that it will work, but just try again"… Cheap price for sure, but we'll never buy from Priceline again. They are not guaranteeing it works when you want to purchase the trip protection with your trip – how can someone be comfortable with that?

Absolutely THE WORST customer service. I will never do business again with them. I spent hours on hold this week trying to have someone there correct a typo in my name on my recent reservation. No one would help me, they told me to call the airlines, the airlines told me to call Priceline. I was stuck in the middle, but needed this corrected to get thru TSA. Going forward I will work with the airlines directly. Yes, It might cost a little more, but will be worth it to not have to deal with Priceline in the future.

Well I understand that there are times where you get a great deal but no there will be cancellation refunds which is understandable in the case you know you're definitely going without a debt 2 weeks before your travel then there is a nature situation that occur in life that is not under our control such as flight cancellations and hurricanes. I still could not receive and did not receive a refund and tried several times and even requested for a car rental to be reschedule for the following/next week. Be aware that you will not receive a refund if something happens. That’s not under your control and or even a reschedule so if you have flight delays/cancellations for even a hurricane you lose money completely.

Recently some of my family moved to MI. I booked a hotel through "Priceline", unfortunately, somehow, whether me, or digitally, the booking was for the wrong city. After driving from FL to MI, and being exhausted when we arrived to their house, eventually wanting to go to our hotel, I google mapped it, and lo and behold it was the wrong city, it was actually almost 2 hours away. So I tried to cancel the booking online and couldn't. I tried calling the hotel with no answer, calling no less than 15 times, with phone ringing until it hung up on me. I contacted the same hotel chain in the city where we were, and tried to get them to either cancel the reservation or move it to where we were, but they couldn't, and said that I needed to contact the other hotel.

I booked a HOTEL for one night. They sent me to a roach infestation place with rats running around. Trap house MOTEL. Drug addicts everywhere!! Nothing about the description AT ALL. Did not give refund and did not find me an alternative place at 10:30 at night. I basically was out my money and had to find another place. Their response was they could give me a 20% coupon for next booking with them. REALLY!! BEWARE!! Can’t even speak proper English- like you're calling INDIA. Furious and will blast them everywhere every day!! Do Not trust this Priceline website- they advertise for places they have No idea what they are even like!!

We purchased a Bahamas vacation package. The website instructed me to select travel days and then it automatically selects the destination after it allows you to select your departure airport. We came to the Bahamas with the kids to find out after leaving the airport that the resort is in another island. We were sent to another island. We went and fly domestically to the appropriate destination to end up in a motel in a deserted area in the Bahamas. It’s super scary area with bad reviews. I called Priceline to receive the most stupid answer. “We can cancel the reservation for you” the supervisor said. No hotel replacement and the airline fee is already wasted and they want to only refund the hotel. Honestly it’s a garbage website and horrible experience.

I stayed in Ft Worth Tx at Sonesta Simply Suites. From the people hanging out in the parking lot and around the entrance, it appeared to be an hourly motel. The room smelled strange and was in need of repairs. It was a non-smoking room, but had a burn hole in the comforter. Cabinet was falling apart and filters in A/C were clogged and filthy. The only thing good was the location. I contacted Priceline and since I didn’t complain to the hotel, they said they could not issue a refund. I didn’t ask for a refund, I expected Priceline to at least give me credit toward a future stay, for promoting this rundown and scary hotel to their clients.

We booked air travel from the states to Rome four months in advance, itinerary was great. Priceline changed flights, leaving us FOUR minutes to connect in O'Hare to Rome. We spent countless hours with Iberia and American Airlines who said they cannot touch the flights and changes must be done through Priceline. Priceline said to call Iberia and American. Around and around. Finally the reservation was changed (we thought) to a 55 minute connection which was doable. When we arrived at the airport, our reservation left us FOUR minutes at O'Hare to connect. No changes were ever made. American Airlines corrected it morning of travel. Never again.

Priceline sales department online and over the phone for the most part is exemplary. Priceline customer service customer relations in regards to resolutions due to errors created by agents of Priceline is deplorable to say the least. As a repeat customer who has had several reservations executed correctly and effectively only to find one reservation, a simple error turn into a customer's nightmare. What should have been a simple resolution, due to agent error, that created a cancellation of no fault by customer became a nightmare.

Rented a car using Priceline and due to the hurricane had to return it early and Priceline will not refund me for the unused days. If you are reading this and work hard for your money like I do don’t use Priceline, People go to jail doing far less than Priceline.

For the past 125 days, we are struggling to get our refund back. Every time when we call, we get a reply like "within 5-15 business days you will receive your amount". No changes in their reply for the past 5 months. Please don't even use the PRICELINE.

Asked for half of my money back..I booked a hotel for the amenities. The amenities are seasonal. Priceline doesn’t let you know. I was told to take the issue up with the hotel. Better off booking directly with hotel. Found out prices are the same as Priceline VIP.

Hello, I believe that is my moral duty to let you know my experience with Priceline. I made an express car rental booking with Priceline. Two days prior my trip I phoned and asked to please change the pick up location and offered to pay extra money if necessary. I spoke with 4 different representatives and one more manager. Their questions were very intrusive about my reasoning of changing which made me very uncomfortable. All 5 crew members told me that nobody can help me. As it was an express booking I am losing almost $300.

All I wanted to do was talk to an actual person but both the phone would hang up because I don't have a trip number and the person I was chatting with Velle wouldn't help me. I tried to tell that person that when I call I get hung up on. All I was trying to get was pricing for 3 adults leaving Atlanta going to Dallas because of a death in the family. Therefore, we need open ended tickets for the flight home. That's all. No one would help. It is ABSOLUTELY RIDICULOUS that you can't get a live person on the phone!! Fix your system.

I booked a Hotel and Car rental from Priceline. I booked the wrong dates for both. I was told that I could not change nor cancel the trip as it stated in the agreement. I never saw that. Yes, it is my fault for booking wrong. I didn't realize at the time that I had done that. So this is what I did, I booked the hotel and car rental the same day to pick it up and check into the hotel, Nov 6th I did the same thing for drop off a checkout on Nov 11th. I live 1900 miles away traveling from Wisconsin to New Mexico. So therefore I'm unable to do that on those dates. I cannot check-in/checkout the same day that I get the rental car and return it.

Literally the worst company I've ever interacted with. Booked a car at the SFO Airport. Get there and the company they set me up with is not at SFO - it's at a location a half hour away via shuttle. Annoying but I tried to let it go. Get to the shuttle location. They are running a 5 person shuttle once every half hour with a line of 20+ people. Awful but we wait it out. Finally get to the sketchy location after the driver spent the entire drive on Instagram to a huge line with one customer service rep. Get through that hurdle to find they literally don't even have a shuttle to get us back at the time we need to return the car. Called Priceline with this info and they were unwilling to help in any way. No refunds or help. Absolute joke of a 'company'.. We left their vendor after another hour wait for the shuttle to book with a location actually at the airport Priceline had claimed we were booking with to begin with.

I tried booking a flight through priceline.com, roundtrip from Kansas City to Jamaica for Jan 2023. I selected a flight to Jamaica through American Airlines and returning flight through Spirit Airlines... Priceline said it had a payment issue with the card I was trying to use... and then I received an email from Priceline that said the trip I was trying to book had been canceled. So I assumed I needed to call my credit card company to figure out what issues were causing this (that was 2 nights ago)... I had a voicemail yesterday from someone I had difficulty understanding that said something about the Spirit Airlines Flight and to call the number back...

I know my Title sounds like a Spammy McTrollbot, but Priceline is actually really fast and easy to use. I promise you i'm not a robot. It is the go to app I use for my Touring business and helping my business when I'm short on cars. It's easy to differentiate from different companies and offers. So I'm sending nice totally not robotic review here honestly in hopes that I stop receiving the email surveys about how great the experience was. It was great all times. A few times I had to wait for cars for an hour or more, but that was the car company's and that's not Priceline's fault. They are just the messenger. I even checked I'm not a robot at the bottom of the submission page. Blake

I booked a Hotel on Priceline. The price they quoted to me said it included all taxes and fees. When I arrived at the hotel, exhausted after driving 10 hours, they wouldn't give me a room without paying an additional $61 in resort fees. I called Priceline from the hotel and they said that they would reimburse me for the $61. They never did, despite me spending several hours of wasted time on the phone with them. I would never use them again. You're better off booking direct with a hotel; they might be more honest and disclose fees.

Bad customer. I wrote to y'all 'cause I haven't received a return receipt and amount of final charges. So I writing to them and all they sent was a itinerary of the day of pick not the receipt I asked for. Looks like they never get receipt when they shop.

I made a reservation through Priceline express deals, the price illustration from Priceline shows $217.00 charged by Priceline and $48.97 resort fee to be charged by hotel with total of $239.93 after applying the promo code. However, when checking in, the hotel charged me other fee 56,49$, I asked them refund for the extra fees. They don't want to answer to my request.

I booked a ticket for my daughter thru Priceline. When I needed to change they said UNITED Airline is in control of the ticket, so I called the airline... They said they can't do anything because it was booked with PRICELESS LINE...why use Priceline if you end up having to call the airline anyway who now has LOST control because you being silly decided to use Priceline that day. SO DO NOT USE them. I don't care how much the fare is. YOU end up with a ticket NO ONE will fix if there's an error. SPEND the 50 cents more and go to the Airline DIRECTLY. I will NEVER use Priceline ever ever again after this experience!!!!! NO NEVER! Do NOT use them. YOU are using a third-party booking. They did nothing but give me the run around so that I ended up pleading with UNITED Airlines to fix the mistake. WHY use a third party if this is the case at all? SO just don't.

On Sunday 10-23-22 I paid and booked a reservation for the OYO Hotel Memphis TN 1-40. Itinerary # ** for a check in for Tuesday 10-25 through Friday checking out on Saturday 10-29. Confirmation # **. Per the reservation, I was able to cancel/modify this booking if done by Monday 10-24-22 10 AM CT. I called to modify/cancel this booking while I was in Charlotte NC at 10:39 AM EST (per my phone records) and I was informed by the agent that I had called too late (she was incorrect in saying this because she was not going by the policy which states I must call by 10 AM based on the time zone of the city that the hotel is in) She stated that I must wait until I get to the hotel the next day to try and cancel.

!!!BEWARE PRICELINE IS A SCAM!!! Don't believe anything the agents tell you, all they are interested in is getting your credit card information the rest is scrap. I booked a hotel with Priceline on the phone told them that I was going for a training and will need an early check IN. The agent made a choice of hotel for me stating that is the only early check IN they have around that location. Guess when I got there first the environment looked so filthy with pieces of cigarette and garbage lying around the hotel I was like waooo.

I was staying at a hotel and decided to make trip longer by a day. Instead of booking through hotel, I noticed I could save $20 on room through Priceline. BIG mistake. My card was “denied”. I received several messages from priceline saying card was denied. I went into hotel lobby to check, they confirmed my card was denied. I showed the hotel that priceline did in fact charge my card. They said "Oh it’s says pending and will fall off". I called card company and was told the same. I tried to call priceline from lobby of hotel BUT because my drip was denied by card, they wouldn’t put me through to a live agent. I was also denied an agent by the texting system. I kept all texts and phone records.

Don't trust Priceline. If you don't want to get disappointed/scammed on your holiday, don't use them. Expedia, Hotels.com, TripAdvisor are reliable & legit. Stay away from Priceline, if you don't want to lose money, spoil your holiday, etc.

Making online reservations for a hotel my minor child school is staying at for a competition! I found a deal on PRICELINE with the hotel I desperately needed, dates, king bed, 2 adults at a price I found affordable! After careful review of the itinerary, I hit confirm knowing it was nonrefundable! Open my email to notice it’s NOT THE HOTEL I SELECTED! I call Priceline! They tell me to give me the best price, they pick the hotel and it’s not refundable (which I knew) nontransferable and they could not do anything to help me! I said that’s a bait and switch, I argued it was not a hotel I selected or agreed upon!

I recently booked a hotel with Priceline and had to make a change. Their recorded introduction suggests that you can book, change or cancel a reservation. However, when I attempted to add a day to my reservation, I was told I would have to cancel the reservation and book a new one. So I had to listen to a whole spiel from the "customer service" individual (who by the way I could barely understand) only to be told I was being transferred to the sales department to start over. I had to contact two other booking services to change 2 other reservations and they updated my reservations in minutes without all this hassle. By the way, I was charged over $100 more for the extra night. I will NEVER use them again.

We made a car rental reservation on Priceline a month before our trip. We arrive at Charlotte Airport to find that the car hire company had rented all cars out and did not know when any would be coming back in. We were very unhappy and had to take an Uber to where we were going and back. When I got home I called them and apart from keeping me on hold for ages while they verified I had never got the car rental they then said, "Sorry for the inconvenience. We'll give you the car hire money of $149 back on your card." I challenged him and said, "No. That was not good enough as we ran up Uber bills of $220." - The CS could not help so I asked to speak to a manager.

Fights were purchased for Fort Lauderdale leaving July 22nd. Air Canada has canceled our flights and has said to claim our full refund. We had called them Priceline and a full refund was issued on July 4th for close to 3000$ USD. After numerous phone calls to Priceline since July, we are now October 24 and we still have not received any refund back from them. I have spoken to multiple supervisors over 10 different people and I am always told the same story. Is there anyone that could help in trying to get my money back!

I scheduled and paid for Flight and Hotel Services from Priceline.com for Flight Services October 20th 2022 leaving Anchorage Alaska on 10/20/2022 @ 11:50pm and arriving in Baton Rouge, La on 10/21/2022, Hotel Services 10/21/2022-10/24/2022 which cost me $2,342.01, I called the OYO Hotel on Meade Rd Baton Rouge, La to notify my flight was late to be told I was never scheduled a Hotel Room with them.

The price of the flight was more on Priceline than Delta or AA. The Priceline representative lied about the charges and then finally acknowledged that I was charged for the flight, but there was no credit or refund for a cancellation. When I was on the phone with the Priceline rep, the airlines were still charging 20% less. In addition to charging more for the flight than if I had contacted the airline directly, Priceline’s algorithm changes the destination city to the next city over if seats (or hotel rooms) are low to the desired city. This has happened to me more than once. They will not refund your money. Do yourself a favor and DO NOT USE THEM.

Family started using PL about 4 months ago and month after month the outcome gets worse and worse. The last 3 trips across US something happens with the reservation whether it’s the hotel, flight or car rental. We have spent more than 3000 having to correct wrong itineraries, hotel issues and this trip car rental issues. Priceline customer service is no help at all. My husband is currently stuck 2000 miles away from home, no car, no place to stay because of Priceline reservation issues AGAIN!!!

To whom it may concern

Purchased airplane tickets and felt comfortable since it's stated everywhere on the site fully refundable if done in 24 hours. I changed my mind because I needed something different added to my tickets and tried to get them refunded before the 24 hours time limit. I also purchased seats. They kept telling me they will try to refund the tickets after multiple calls always stretching out the days but something is wrong with their system so they were holding my money hostage making it so I couldn't get new tickets elsewhere. Eventually they said they would refund the tickets in late Sept thru an email, but still waiting on the seats refund. After 1 month instead of returning my money they tried to charge it again. If my bank is unable to resolve this issue, I will file a complaint with the necessary legal entities for theft. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH - BUYER BEWARE!!!

I wanted to book a hotel- living in Canada and the hotel was in Canada. The prices es did not say US funds. Once it got payment my receipt came back as US funds, significantly higher than quoted of course. I contacted them immediately, had a picture to prove the fact that the funds were not indicated and asked them to cancel the booking. They were as useless as they could be, and said it was my fault. I explained, if you live in the US and are booking a hotel in the US would you expect to get charged in English Pounds? He said well yes!! What a ** greedy, unethical company- book direct because they are not saving you money!!

Took two hotel suggestions, and not the cheapest. One of them had garbage on the lobby floor and articles of clothing in the elevators. The rooms were the equivalent of a "pay by the hour" hotel. The other one was worse. Priceline will not answer any enquiries, nor allow for complaints . . . . avoid this at all costs, for everything.

DO NOT USE PRICELINE OR ALLIANZ GLOBAL. I booked a non-refundable trip through Priceline. Priceline recommended that I purchase insurance through Allianz Global, so I did purchase trip insurance as they recommended. Unfortunately, I did end up really sick and could not travel. I have been trying to get the trip insurance to pay for SIX months. They keep asking that the same documentation be submitted. I am on the sixth submission. I reached out to Priceline for help since they sold me the INSURANCE. Priceline is no better than Allianz Global who they promote. I will never use Priceline again. Please save yourself wasted money and do not use Priceline or Allianz Global.

I have NEVER used Priceline before, and REALLY won't now! My mom used them to reserve us hotel/Inn rooms at Bumratty Castle in Ireland over 6 months ago. We have confirmation through Priceline of these arrangements. We are 2 weeks out from our flight overseas. My mom had a feeling she needed to further validate our reservations, although priceline claimed they had already validated and my mom has the confirmation numbers etc...to support their claim. She called anyway, just to find out, today, that we in fact DO NOT have confirmed reservations and will not be able to get confirmed reservations. The hotel/Inn manager reported they have issues with this specific company regularly regarding this same issue.

My mother just had a major stroke and on the way from being transferred from one care facility to the other care facility. They booked the hotel incorrectly for the wrong town. Even then they booked a hotel that was not handicap accessible and both incidences they said the hotel would not refund the money but I spoke to the motels who said they never sent them the money and they canceled both reservations without problems and Priceline would not refund the money. They are thieves and you shouldn't use them.

I rented a car for my California Trip for my family trip and when I got to the place they told me that I didn't have any reservation. I called Priceline customer Service and they assured me that my reservation is there. After they talked with the representative, they told me that they were right, there was not reservation. My trip was ruined thanks to Priceline; I was a in a place with kids and looking for a place to rent a car. Priceline did not give any solution. I believe one star it is too much. I gave them 0 rate due to all the hassle and ruin my trip. NEVER TRUST AGAIN... Be careful with it!!

I entered my destination and days needed. It said there were 3 BLIND choices since it’s a deal - no problem and then I find out it’s an hour away, after I paid. I called, I texted, I got nowhere since I didn’t read the fine print as the rep informed me.

I was booking a express hotel through Priceline when the website took me back to the pay again screen. I didn't realize that it already booked it and I stupidly put my information in again and charged. I called Priceline right away and the lady stated that the contract dictates that I am not eligible for a refund.

They tried to charge me 3 times for the same trip. Only 2 charges went thru. When I called to get a refund they said right away. Then e mailed me back stating I couldn’t get a refund because I didn’t purchase insurance. I was told they could have charged me 10 times for the same trip and it wouldn’t matter because I didn’t have trip insurance. It’s a big scam they have going on there.

Fraudulent charges on my account and refusal to reimburse me. I have been a loyal customer with this company for years and this is ridiculous!! My whole bank account has been compromised and closed and Priceline refuses to assist me in coming up with a solution.

I booked a vehicle to be picked up at Toronto Pearson airport. It was overall a very frustrating and disappointing experience. Very unprofessional: Do not trust this company at all. I was supposed to have the vehicle through Routes Car Rental. The instructions to pick up the vehicle were very unclear, and Routes was supposed to send a shuttle at the airport to bring me to the car rental agency. After 30 minutes of waiting and numerous phone calls I decided to walk the 2 km with my luggage to get to the agency. Turns out the agency was actually closed. In addition to having to walk, was super late at night in a very unsafe area. I had to pay a cab to my hotel. I could not believe this. Do not use Priceline.

They made a reservation at a hotel that was already booked and didn't take responsibility and help find another hotel to stay. They blamed the hotel and said the hotel should have helped. Priceline needs to work on its customer service.. even the hotel had issues speaking with them.

I scheduled a complete package through Price line. The first flight was delayed which would cause us to miss connecting flight. We quickly reached out to priceline and were told to take it up with airlines which we did. So we had to pay $250 more to Jet Blue to make the change to the next flight out which also forced us to move rental car from 11pm pickup to 10 am the next day. We contacted Thrifty rental to let them know. They said it would now be over $300 more because “prices changed”.

I book a roundtrip flight ticket through Priceline for $284. They book me on Spirit Airlines departing and Frontier Airlines coming back. I paid for baggage fees through Spirit which charged me $138 for baggage fees, which from what I'm told was supposed to have covered round trip. Well, coming back I'm receiving emails from Frontier stating to pay for more baggage fees and charged me an additional $207. What!! If I wanted to spend over $600 for a flight ticket then I would have book with a better quality airlines and save some money!

Priceline's Express Deal car rentals are non-refundable, non-transferable and non-changeable (including for COVID-19) even if the reservation is not used. This is not made clear to the consumer until after the reservation is made and impossible to reverse. Priceline's business practice nor Customer Service is not consumer friendly.

Had to include a rating to get this posted, but the company deserves NO RATING- that's how bad it was! The Priceline site states IN WRITING "Book a flight with free cancellation within 24 hours after booking". Calvin, the representative that I made the phone reservation with on Oct 3, 2022, also assured of the cancellation policy, which I did- approximately 3 hours after I originally booked the flight. When I didn't receive a cancellation confirmation, I tried contacting Calvin. I also called the Priceline main # and talked to Odell, who told me I couldn't receive a refund. After arguing with him, I insisted on speaking with a supervisor. After being placed on hold for a while, Odell said I would receive a refund.

I was unable to travel do to an emergency, and I could not get a refund of any of the $700 for my car rental. I understand the fine print, but it seems very unreasonable to get none of that money back. This was not made clear to me for over a month after the travel was canceled. The lack of clear communication and absent follow through lead to my low score. I won't be using them again.

I booked a reservation for a rental car October 12, 2022 to leave to see my grandparents for the next day. I woke the next morning not feeling well. I tested positive for Covid-19. I contacted Priceline to cancel or reschedule my reservation and was denied. Priceline stole $500 from me. This is a bad company with no moral values.

I made a reservation from from Priceline at a hotel in Arlington for 6 nights and paid in full as I was late to check in to the hotel their system has considered it a no show and canceled my reservation and the manager said they are not going to charge me as I did not check in. When asked Priceline to help either to get the reservation or refund they said that they can refund my money as the hotel has charged for all the days I booked, which the hotel manager has denied of charging me anything, an executive for Priceline named carla called the hotels. Even the hotel confirmed it. They didn’t charge. Priceline has refund my money, but carla has conveyed she can’t initiate a refund as the hotel has already charged them for all the days of my booking and initially denied any refund.

We booked a reservation for a hotel in San Diego for 10/11-10/14 2022. Due to car troubles, we were running a day behind and needed to move the reservation for 10/12. We called Priceline and they informed us that they would be unable to change the reservation dates and we would need to cancel the reservation. We explained that the money used for the original reservation would be the only money we had for this trip and we would need an immediate refund to rebook the hotel. They assured us on a recorded line that it would be processed in 1-2 days.

I booked a room in Sanibel Island. 2 weeks before the reservation, a category 4/5 Hurricane Ian devastated the entire island, to the point that the access bridge and roads were washed away and collapsed. The entire is destroyed, a 12-15 foot storm surge covered the island and damaged every single property in one way or the other on the island. I called Priceline to cancel my reservation 6 different times. I kept being told it would be taken care of, it would be escalated, that they needed an authorization from the Hotel to cancel. The hotel mind you, is probably floating in the Gulf of Mexico, but they insist on calling the hotel. I think Tom Hanks may answer when the phone reaches the island he was stranded on during Castaway. There is no power on the island, no computers, no internet, yet Priceline continues to wait on an authorization. I finally told everyone to go fly a kite and filed a dispute with my credit card on the charge.