Priceline Reviews

I googled a hotel and found a Priceline.com link for this hotel. When I clicked the link and completed filling in booking info on booking page of my selected hotel, the Priceline.com application pop up a list of three hotels including the hotel I wanted with "Get one" button, which the Priceline.com calls Pricebreakers. I was misled I was still booking the hotel I selected. After I got booking confirmation, I realized the Priceline booked another hotel for me. I immediately called the priceline.com and explained their application misled me and I would like to change the hotel I wanted. The priceline.com customer service manager was rude and helpless. She kept saying "The only thing I can help you is No change and No refund." I was terrified by this company's practice and services. I will never use the priceline.com

Priceline’s express deals and rating model is extremely misleading. I recently stayed at a 2.5 star hotel. The rooms were extremely filthy. The carpet had stains all over. It felt extremely unsafe and unclean. These low quality hotels are surviving due to Priceline’s Express deals that do not reveal the hotel name before you make the booking. Caution: Do not fall for Priceline’s express deals. It can be a health hazard (read bringing bed bugs at home and spending thousands to eradicate them, touching other persons dried up body fluids etc.)

I recently wanted to surprise my wife who booked a flight to the Philippines. I got all her flight information and called Priceline to upgrade her flight to business class. I was told that there would be a $350.00 fee on top of the fare difference, which I agreed to. After 15 minutes, the agent came back with a price of $2,600.00 plus the $350.00 fee. I said go ahead and I am ready to give her my credit card number. She placed me on hold for more than 30-minutes and when she finally came back, she apologized because they had no more seats at that price.

I purchased two flights and a rental in June of 2022 for a trip to Hawaii the very next month. Unfortunately, my mother passed two days before our fly out date. We cancelled and received a travel credit per flight. We did not receive a refund on the rental car. We had one year from the original purchase date to reschedule. Fast forward to November when we call to reschedule. We planned everything out using the Priceline site and called as the email instructed. The representative could not find anything close to what we paid for our original tickets. ALL prices were over what we paid. The flight dates and details we found and provided to him was over by $1000 per ticket causing a difference in the credit/ticket price. We were aware that there might be a difference of about $300. The cheapest difference we got to was a little over $300 and we were losing days!

American Airlines changed time of flight making it minutes from my next flight so I had to cancel the trip I booked through Priceline that I also paid for trip protection for. Priceline gave me a credit to use only through Priceline not American Airlines and when I tried to purchase another flight it wouldn’t allow me to use the credit through the app, I talked to two different people on the chat on the app who were asking me for the same information multiple times and they didn’t need any of the information, all I needed to know was how to use the credit because the app only allows you to purchase with a card again. After wasting time on the chat taking me in a circle I was finally given a number to call to be able to use the credit.

I booked a car rental by selecting Priceline calendar and after booking, I realized that it booked me for the wrong month. Within 10 seconds, I cancelled the booking. I was still charged 210 dollars. I called them, and they said, "Too bad, it is our business policy. No refund. Too bad. You should have paid attention." This is undoubtedly unethical business practice. I hope the government can punish businesses with such money grabbing policy.

I booked a hotel through Priceline and was told it would be like a Holiday Inn Express. The shower head was moldy. The bed sheets were stained. There was a hole in the wall. And when I called. They could offer me a coupon… to book another hotel with them. Avoid at all cost.

I had purchased tickets for my daughter to travel to Japan. There was an adjustment that we had to make to the routing. I contacted Priceline and after multiple days & hours and hours of hold times and run around, they never offered to help and kept pointing the finger at the Airline. When I contacted the airline they told me that Priceline booked the tickets and they were the only ones that could make any adjustment. After being lied to and many more hours of runaround by the extremely rude reps at Priceline, I ended up purchasing a return ticket directly from the Airline.

I was scammed $600 by Priceline. Be careful with this company! They are repopulating the dates in their website to get your payment and not give services. I’m 100% I submitted the correct dates but when recorded they change the dates to get your payment and not have to give the services. I will never use Priceline again, BEWARE!

Our company has been using Priceline for the longest to reserve our rooms wherever our job takes us. I reserved 2 rooms tonight and found out that we didn't need 2 rooms after all. I called to get a refund on ONE of the rooms and they denied the refund because my contract showed the roomS (plural) could not be refunded. I wasn't cancelling BOTH rooms. I only needed a refund of the ONE room and still the supervisor denied it....OUR COMPANY WILL NEVER USE PRICELINE AGAIN.

Priceline is condoning bait & switch practices with rental car agencies (ACE CAR RENTAL). Does not have a shuttle service from LAX Airport to ACE Rental Car as advertised. Priceline & ACE Rental Car will tell you, "there is nothing we can do" or you need to take a couple of busses, uber or taxi. I found out the hard way & will never use a fraudulent company as Priceline or ACE Rental Car. Don't say you have not been WARNED!

Put in my search criteria to reflect pet friendly and then was offered a great fast deal. Turns out the hotel is not pet friendly and Priceline refused to refund or replace hotel. I've used them for 20 years in excess of 10000 a year and will be headed now to a travel site that will respect my repeated VIP membership! BUYER BEWARE! Priceline is owned by the same company as Expedia, Orbitz, Hotels.com and Travelocity, - so you might want to avoid those as well.

Valerie

My car rental clearly says unlimited mileage. When I get to the counter on the day of pick up they said that I was unable to go to Georgia. This was through Priceline and Fox rent a car. I attempted to call and verify if I would be able to go to Georgia, but only a machine answers the phone and refers you to foxrentals.com. Priceline said that I could not get a refund.

I book a room and canceled it and this company still took the money out my account even though I had a medical emergency. Do not book with Priceline. Even when I told them they didn’t care. I called the hotel. They said they would give me my money back. Just have price line call them and they wouldn’t.

I booked a hotel through Priceline because they advertised free cancelation up to 48 hrs prior to reservation. It was 11 days out I called customer service which redirected me to Booking.com. I told the guy I needed to cancel due to some family emergency my buddy had who was going with me. He said since I had already been charged and it was so far from the reservation date I could get a refund. I told him I need one more day to confirm with my friend he can't go.

Priceline uses disguise in many different forms. They will still charge your credit card when flights/hotels are unavailable. Caused my CC to fraud red flag me on my phone and emails. They have very bad deceitful tactics. Stay AWAY.

Priceline is ** on their cancelation. If you book through Priceline you are screwed if you have to cancel, no cancel policy, they don't accept any excuses, none, not even Covid. One of the largest companies and the have a no cancel policy. Sv skip Priceline and go straight to, ie Hertz to rent your car, they will cancel your reservation if need, without any pushback..Priceline supervisor in broken english said, "Sorry for your luck," and hung up.

We booked on Priceline.com, six nights at the 1908 Lisboa Hotel in Lisbon, Portugal. We arranged travel from USA via Greece. We paid a premium for a reservation that permitted cancelation up until the day before arrival, $1,633 in total. On the day of travel I became very ill and tested positive for Covid-19. We contacted the Hotel upon testing positive for COVID-19. We were told the terms of cancellation expired at midnight the night before, six hours before we knew about the Covid positive test. This date was three months after we paid in full for our cancelation-advantaged reservation. We expected a refund for two reasons. We could not travel being Covid + and risk spreading the infection. And secondly, we knew we paid a premium for a cancellation policy.

Horrible experience, hidden fine print tricks and lays. Will never book with this company again. They trick you to buy wrong stuff and when you show them the clear cheating and deceiving they turn around and just make it your problem.

I purchased my tickets 6 months ago from St Louis MO to LAX and then to Manila. My flight time was changed. Now I'm not scheduled from LAX to Manila! I have a return flight from Manila but nothing to Manila. Now I'm playing phone tag with Priceline and the airline. BOTH Priceline and Philippine Airlines are blaming each other! I've been calling both companies to fix their mistake. After several times I still don't have the flight, I paid for. Next time I'm just booking my trip directly with the airlines! There's a reason Priceline has such a low rating.

I'm unable to get my rental car and unable to get a refund. Now I'm out of money I don't have. This has been the worse experience I've ever had. I will never choose Priceline ever again. I'm in a state where I know no one and have no transportation and will not be given my money back.

Left on Thursday11/10 RIC to CLT - flight to FL got canceled - Airlines couldn't rebook to get me to FL in time for a cruise on 11/11, I returned to RIC the same night. Asked for a refund for the return flights that weren't used. I was offered a trip credit but it would cost me $99 to do that. No help at all! Will NEVER use PRICELINE again!

I have a reservation in hand saying I had a car. I flew into the airport and spent $700 on the tickets because Priceline was the only one who “had” a car. The airport was still 30 min from the car so I had to get a $60 Uber there at 11pm. Got there and despite the reservation, I was told by Alamo they have no cars available. They told us and several customers Priceline does this all the time. They stated they do not check inventory they just always have a booking available to allow you to book then if you get there and they have a car you get it, if not you don’t. So now $760 later I’m stranded in the middle of a tiny town with no rental cars or hotels for at least an hour and needed to get 3 hours away.

I cancelled my flight in February of 2022 and was given a credit for the amount. I been trying to use my credit since then and they are trying to get me to pay more for my ticket, or they will act like something is wrong with their system and they can’t find it, or they would just hang up on you. THEY ARE CRIMINALS PLEASE DO NOT USE THEIR SERVICES, YOU WILL GET SCAMMED!!

I booked a car from the website, I requested a child seat. Paid everything upfront, When I went to pick the car the company charged me another 140 dollars for the child seats, When I called Priceline they told me they don’t care and hung up on me. I have used this website before. However after this experience I won’t use them or recommend them to anybody.

First I want you to know that I will NEVER use Priceline services again to book a hotel reservation! I had 2 options to book my specific hotel, $105 for non-refundable suite or $116 for refundable room for date over a month away. I meant to choose the refundable option, which was a really a no-brainer, since there was only $11 between the two options, BUT I made an error and chose the non-refundable option.

MAKE SURE YOU READ THE FINE PRINT!!!! I am out $500+ because of Priceline. I pre-paid for a rental car through priceline using a visa debit card. Because the purchase went through, I assumed that a visa debit or prepaid credit card would be sufficient at the counter. However, they would not release the rental car to me and also refused to refund me, for the reason that I didn’t have a “real” credit card.

These people steal your money. Do not I say do not fool with these people. They will take your money without you renting a car even if you can’t make the next day or your bank is close whatever. They still take your money and the car rental place will not let you get the car the next day. They take your money with no refunds and they don’t tell you that or it doesn’t show until you get the confirmation page after you already paid for it… DO NOT PAY FOR ANYTHING ON HERE. BAD SERVICE!!!!

Do NOT use! 100% FRAUD. Booked car rental through Priceline. Car rental company still charged me for the rental. Paid twice for the car reservation. Priceline did not give me a refund. 100% SCAM company.

Worst experience ever!! We rented a car for two weeks in California to ACE RENTAL through PRICELINE. As soon as we arrived to ACE office for picking up the car they wanted to charge us with an extra insurance fee, hidden in the small letter of the contract. The car was crap. In a few hours we realized the car vibrated when breaking and there was an Oil Change Alert, we let ACE know about it, they made us take the car to Pepboys but ACE didn’t want to take charge of the repair. They said they’d repair it in two weeks after we return it.

My flight with American Airlines was canceled due to poor maintenance on American airlines, called Priceline because American Airline would not refund me my ticket because they gave me an alternative getting me to my finale destination at Midnight, when in fact I was to be at my finale destination at 1230pm, Priceline nor the airline would refund me nothing of my 1000, stating they gave me an option even thou it did not work for me. I will never fly AA or buy from Priceline again. BUYER BEWARE IF YOU CHOOSE THIS ROUTE..

Buying trip protection failed after successfully booking and purchasing my wife's trip to Vegas. We were on passed to three different associates over the phone yet none was able to help after escalating three times. Last two customer service help were Sharon and Japheth. Calls took almost an hour, and still did not get resolved. We got passed off three times, to three different customer service associates. All three with the same answer – "Sorry, can't do anything about it. You can cancel the trip, and try adding the trip protection with the purchase of the ticket again"… The last CS (Japheth) says "it's not guaranteed that it will work, but just try again"… Cheap price for sure, but we'll never buy from Priceline again. They are not guaranteeing it works when you want to purchase the trip protection with your trip – how can someone be comfortable with that?

Absolutely THE WORST customer service. I will never do business again with them. I spent hours on hold this week trying to have someone there correct a typo in my name on my recent reservation. No one would help me, they told me to call the airlines, the airlines told me to call Priceline. I was stuck in the middle, but needed this corrected to get thru TSA. Going forward I will work with the airlines directly. Yes, It might cost a little more, but will be worth it to not have to deal with Priceline in the future.

Well I understand that there are times where you get a great deal but no there will be cancellation refunds which is understandable in the case you know you're definitely going without a debt 2 weeks before your travel then there is a nature situation that occur in life that is not under our control such as flight cancellations and hurricanes. I still could not receive and did not receive a refund and tried several times and even requested for a car rental to be reschedule for the following/next week. Be aware that you will not receive a refund if something happens. That’s not under your control and or even a reschedule so if you have flight delays/cancellations for even a hurricane you lose money completely.

Recently some of my family moved to MI. I booked a hotel through "Priceline", unfortunately, somehow, whether me, or digitally, the booking was for the wrong city. After driving from FL to MI, and being exhausted when we arrived to their house, eventually wanting to go to our hotel, I google mapped it, and lo and behold it was the wrong city, it was actually almost 2 hours away. So I tried to cancel the booking online and couldn't. I tried calling the hotel with no answer, calling no less than 15 times, with phone ringing until it hung up on me. I contacted the same hotel chain in the city where we were, and tried to get them to either cancel the reservation or move it to where we were, but they couldn't, and said that I needed to contact the other hotel.

I booked a HOTEL for one night. They sent me to a roach infestation place with rats running around. Trap house MOTEL. Drug addicts everywhere!! Nothing about the description AT ALL. Did not give refund and did not find me an alternative place at 10:30 at night. I basically was out my money and had to find another place. Their response was they could give me a 20% coupon for next booking with them. REALLY!! BEWARE!! Can’t even speak proper English- like you're calling INDIA. Furious and will blast them everywhere every day!! Do Not trust this Priceline website- they advertise for places they have No idea what they are even like!!

We purchased a Bahamas vacation package. The website instructed me to select travel days and then it automatically selects the destination after it allows you to select your departure airport. We came to the Bahamas with the kids to find out after leaving the airport that the resort is in another island. We were sent to another island. We went and fly domestically to the appropriate destination to end up in a motel in a deserted area in the Bahamas. It’s super scary area with bad reviews. I called Priceline to receive the most stupid answer. “We can cancel the reservation for you” the supervisor said. No hotel replacement and the airline fee is already wasted and they want to only refund the hotel. Honestly it’s a garbage website and horrible experience.

I stayed in Ft Worth Tx at Sonesta Simply Suites. From the people hanging out in the parking lot and around the entrance, it appeared to be an hourly motel. The room smelled strange and was in need of repairs. It was a non-smoking room, but had a burn hole in the comforter. Cabinet was falling apart and filters in A/C were clogged and filthy. The only thing good was the location. I contacted Priceline and since I didn’t complain to the hotel, they said they could not issue a refund. I didn’t ask for a refund, I expected Priceline to at least give me credit toward a future stay, for promoting this rundown and scary hotel to their clients.

We booked air travel from the states to Rome four months in advance, itinerary was great. Priceline changed flights, leaving us FOUR minutes to connect in O'Hare to Rome. We spent countless hours with Iberia and American Airlines who said they cannot touch the flights and changes must be done through Priceline. Priceline said to call Iberia and American. Around and around. Finally the reservation was changed (we thought) to a 55 minute connection which was doable. When we arrived at the airport, our reservation left us FOUR minutes at O'Hare to connect. No changes were ever made. American Airlines corrected it morning of travel. Never again.

Priceline sales department online and over the phone for the most part is exemplary. Priceline customer service customer relations in regards to resolutions due to errors created by agents of Priceline is deplorable to say the least. As a repeat customer who has had several reservations executed correctly and effectively only to find one reservation, a simple error turn into a customer's nightmare. What should have been a simple resolution, due to agent error, that created a cancellation of no fault by customer became a nightmare.

Rented a car using Priceline and due to the hurricane had to return it early and Priceline will not refund me for the unused days. If you are reading this and work hard for your money like I do don’t use Priceline, People go to jail doing far less than Priceline.

For the past 125 days, we are struggling to get our refund back. Every time when we call, we get a reply like "within 5-15 business days you will receive your amount". No changes in their reply for the past 5 months. Please don't even use the PRICELINE.

Asked for half of my money back..I booked a hotel for the amenities. The amenities are seasonal. Priceline doesn’t let you know. I was told to take the issue up with the hotel. Better off booking directly with hotel. Found out prices are the same as Priceline VIP.

Hello, I believe that is my moral duty to let you know my experience with Priceline. I made an express car rental booking with Priceline. Two days prior my trip I phoned and asked to please change the pick up location and offered to pay extra money if necessary. I spoke with 4 different representatives and one more manager. Their questions were very intrusive about my reasoning of changing which made me very uncomfortable. All 5 crew members told me that nobody can help me. As it was an express booking I am losing almost $300.

All I wanted to do was talk to an actual person but both the phone would hang up because I don't have a trip number and the person I was chatting with Velle wouldn't help me. I tried to tell that person that when I call I get hung up on. All I was trying to get was pricing for 3 adults leaving Atlanta going to Dallas because of a death in the family. Therefore, we need open ended tickets for the flight home. That's all. No one would help. It is ABSOLUTELY RIDICULOUS that you can't get a live person on the phone!! Fix your system.

I booked a Hotel and Car rental from Priceline. I booked the wrong dates for both. I was told that I could not change nor cancel the trip as it stated in the agreement. I never saw that. Yes, it is my fault for booking wrong. I didn't realize at the time that I had done that. So this is what I did, I booked the hotel and car rental the same day to pick it up and check into the hotel, Nov 6th I did the same thing for drop off a checkout on Nov 11th. I live 1900 miles away traveling from Wisconsin to New Mexico. So therefore I'm unable to do that on those dates. I cannot check-in/checkout the same day that I get the rental car and return it.

Literally the worst company I've ever interacted with. Booked a car at the SFO Airport. Get there and the company they set me up with is not at SFO - it's at a location a half hour away via shuttle. Annoying but I tried to let it go. Get to the shuttle location. They are running a 5 person shuttle once every half hour with a line of 20+ people. Awful but we wait it out. Finally get to the sketchy location after the driver spent the entire drive on Instagram to a huge line with one customer service rep. Get through that hurdle to find they literally don't even have a shuttle to get us back at the time we need to return the car. Called Priceline with this info and they were unwilling to help in any way. No refunds or help. Absolute joke of a 'company'.. We left their vendor after another hour wait for the shuttle to book with a location actually at the airport Priceline had claimed we were booking with to begin with.

I tried booking a flight through priceline.com, roundtrip from Kansas City to Jamaica for Jan 2023. I selected a flight to Jamaica through American Airlines and returning flight through Spirit Airlines... Priceline said it had a payment issue with the card I was trying to use... and then I received an email from Priceline that said the trip I was trying to book had been canceled. So I assumed I needed to call my credit card company to figure out what issues were causing this (that was 2 nights ago)... I had a voicemail yesterday from someone I had difficulty understanding that said something about the Spirit Airlines Flight and to call the number back...

I know my Title sounds like a Spammy McTrollbot, but Priceline is actually really fast and easy to use. I promise you i'm not a robot. It is the go to app I use for my Touring business and helping my business when I'm short on cars. It's easy to differentiate from different companies and offers. So I'm sending nice totally not robotic review here honestly in hopes that I stop receiving the email surveys about how great the experience was. It was great all times. A few times I had to wait for cars for an hour or more, but that was the car company's and that's not Priceline's fault. They are just the messenger. I even checked I'm not a robot at the bottom of the submission page. Blake

I booked a Hotel on Priceline. The price they quoted to me said it included all taxes and fees. When I arrived at the hotel, exhausted after driving 10 hours, they wouldn't give me a room without paying an additional $61 in resort fees. I called Priceline from the hotel and they said that they would reimburse me for the $61. They never did, despite me spending several hours of wasted time on the phone with them. I would never use them again. You're better off booking direct with a hotel; they might be more honest and disclose fees.

Bad customer. I wrote to y'all 'cause I haven't received a return receipt and amount of final charges. So I writing to them and all they sent was a itinerary of the day of pick not the receipt I asked for. Looks like they never get receipt when they shop.

I made a reservation through Priceline express deals, the price illustration from Priceline shows $217.00 charged by Priceline and $48.97 resort fee to be charged by hotel with total of $239.93 after applying the promo code. However, when checking in, the hotel charged me other fee 56,49$, I asked them refund for the extra fees. They don't want to answer to my request.

I booked a ticket for my daughter thru Priceline. When I needed to change they said UNITED Airline is in control of the ticket, so I called the airline... They said they can't do anything because it was booked with PRICELESS LINE...why use Priceline if you end up having to call the airline anyway who now has LOST control because you being silly decided to use Priceline that day. SO DO NOT USE them. I don't care how much the fare is. YOU end up with a ticket NO ONE will fix if there's an error. SPEND the 50 cents more and go to the Airline DIRECTLY. I will NEVER use Priceline ever ever again after this experience!!!!! NO NEVER! Do NOT use them. YOU are using a third-party booking. They did nothing but give me the run around so that I ended up pleading with UNITED Airlines to fix the mistake. WHY use a third party if this is the case at all? SO just don't.

On Sunday 10-23-22 I paid and booked a reservation for the OYO Hotel Memphis TN 1-40. Itinerary # ** for a check in for Tuesday 10-25 through Friday checking out on Saturday 10-29. Confirmation # **. Per the reservation, I was able to cancel/modify this booking if done by Monday 10-24-22 10 AM CT. I called to modify/cancel this booking while I was in Charlotte NC at 10:39 AM EST (per my phone records) and I was informed by the agent that I had called too late (she was incorrect in saying this because she was not going by the policy which states I must call by 10 AM based on the time zone of the city that the hotel is in) She stated that I must wait until I get to the hotel the next day to try and cancel.

!!!BEWARE PRICELINE IS A SCAM!!! Don't believe anything the agents tell you, all they are interested in is getting your credit card information the rest is scrap. I booked a hotel with Priceline on the phone told them that I was going for a training and will need an early check IN. The agent made a choice of hotel for me stating that is the only early check IN they have around that location. Guess when I got there first the environment looked so filthy with pieces of cigarette and garbage lying around the hotel I was like waooo.

I was staying at a hotel and decided to make trip longer by a day. Instead of booking through hotel, I noticed I could save $20 on room through Priceline. BIG mistake. My card was “denied”. I received several messages from priceline saying card was denied. I went into hotel lobby to check, they confirmed my card was denied. I showed the hotel that priceline did in fact charge my card. They said "Oh it’s says pending and will fall off". I called card company and was told the same. I tried to call priceline from lobby of hotel BUT because my drip was denied by card, they wouldn’t put me through to a live agent. I was also denied an agent by the texting system. I kept all texts and phone records.

Don't trust Priceline. If you don't want to get disappointed/scammed on your holiday, don't use them. Expedia, Hotels.com, TripAdvisor are reliable & legit. Stay away from Priceline, if you don't want to lose money, spoil your holiday, etc.

Making online reservations for a hotel my minor child school is staying at for a competition! I found a deal on PRICELINE with the hotel I desperately needed, dates, king bed, 2 adults at a price I found affordable! After careful review of the itinerary, I hit confirm knowing it was nonrefundable! Open my email to notice it’s NOT THE HOTEL I SELECTED! I call Priceline! They tell me to give me the best price, they pick the hotel and it’s not refundable (which I knew) nontransferable and they could not do anything to help me! I said that’s a bait and switch, I argued it was not a hotel I selected or agreed upon!

I recently booked a hotel with Priceline and had to make a change. Their recorded introduction suggests that you can book, change or cancel a reservation. However, when I attempted to add a day to my reservation, I was told I would have to cancel the reservation and book a new one. So I had to listen to a whole spiel from the "customer service" individual (who by the way I could barely understand) only to be told I was being transferred to the sales department to start over. I had to contact two other booking services to change 2 other reservations and they updated my reservations in minutes without all this hassle. By the way, I was charged over $100 more for the extra night. I will NEVER use them again.

We made a car rental reservation on Priceline a month before our trip. We arrive at Charlotte Airport to find that the car hire company had rented all cars out and did not know when any would be coming back in. We were very unhappy and had to take an Uber to where we were going and back. When I got home I called them and apart from keeping me on hold for ages while they verified I had never got the car rental they then said, "Sorry for the inconvenience. We'll give you the car hire money of $149 back on your card." I challenged him and said, "No. That was not good enough as we ran up Uber bills of $220." - The CS could not help so I asked to speak to a manager.

Fights were purchased for Fort Lauderdale leaving July 22nd. Air Canada has canceled our flights and has said to claim our full refund. We had called them Priceline and a full refund was issued on July 4th for close to 3000$ USD. After numerous phone calls to Priceline since July, we are now October 24 and we still have not received any refund back from them. I have spoken to multiple supervisors over 10 different people and I am always told the same story. Is there anyone that could help in trying to get my money back!

I scheduled and paid for Flight and Hotel Services from Priceline.com for Flight Services October 20th 2022 leaving Anchorage Alaska on 10/20/2022 @ 11:50pm and arriving in Baton Rouge, La on 10/21/2022, Hotel Services 10/21/2022-10/24/2022 which cost me $2,342.01, I called the OYO Hotel on Meade Rd Baton Rouge, La to notify my flight was late to be told I was never scheduled a Hotel Room with them.

The price of the flight was more on Priceline than Delta or AA. The Priceline representative lied about the charges and then finally acknowledged that I was charged for the flight, but there was no credit or refund for a cancellation. When I was on the phone with the Priceline rep, the airlines were still charging 20% less. In addition to charging more for the flight than if I had contacted the airline directly, Priceline’s algorithm changes the destination city to the next city over if seats (or hotel rooms) are low to the desired city. This has happened to me more than once. They will not refund your money. Do yourself a favor and DO NOT USE THEM.

Family started using PL about 4 months ago and month after month the outcome gets worse and worse. The last 3 trips across US something happens with the reservation whether it’s the hotel, flight or car rental. We have spent more than 3000 having to correct wrong itineraries, hotel issues and this trip car rental issues. Priceline customer service is no help at all. My husband is currently stuck 2000 miles away from home, no car, no place to stay because of Priceline reservation issues AGAIN!!!

To whom it may concern

Purchased airplane tickets and felt comfortable since it's stated everywhere on the site fully refundable if done in 24 hours. I changed my mind because I needed something different added to my tickets and tried to get them refunded before the 24 hours time limit. I also purchased seats. They kept telling me they will try to refund the tickets after multiple calls always stretching out the days but something is wrong with their system so they were holding my money hostage making it so I couldn't get new tickets elsewhere. Eventually they said they would refund the tickets in late Sept thru an email, but still waiting on the seats refund. After 1 month instead of returning my money they tried to charge it again. If my bank is unable to resolve this issue, I will file a complaint with the necessary legal entities for theft. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH - BUYER BEWARE!!!

I wanted to book a hotel- living in Canada and the hotel was in Canada. The prices es did not say US funds. Once it got payment my receipt came back as US funds, significantly higher than quoted of course. I contacted them immediately, had a picture to prove the fact that the funds were not indicated and asked them to cancel the booking. They were as useless as they could be, and said it was my fault. I explained, if you live in the US and are booking a hotel in the US would you expect to get charged in English Pounds? He said well yes!! What a ** greedy, unethical company- book direct because they are not saving you money!!

Took two hotel suggestions, and not the cheapest. One of them had garbage on the lobby floor and articles of clothing in the elevators. The rooms were the equivalent of a "pay by the hour" hotel. The other one was worse. Priceline will not answer any enquiries, nor allow for complaints . . . . avoid this at all costs, for everything.

DO NOT USE PRICELINE OR ALLIANZ GLOBAL. I booked a non-refundable trip through Priceline. Priceline recommended that I purchase insurance through Allianz Global, so I did purchase trip insurance as they recommended. Unfortunately, I did end up really sick and could not travel. I have been trying to get the trip insurance to pay for SIX months. They keep asking that the same documentation be submitted. I am on the sixth submission. I reached out to Priceline for help since they sold me the INSURANCE. Priceline is no better than Allianz Global who they promote. I will never use Priceline again. Please save yourself wasted money and do not use Priceline or Allianz Global.

I have NEVER used Priceline before, and REALLY won't now! My mom used them to reserve us hotel/Inn rooms at Bumratty Castle in Ireland over 6 months ago. We have confirmation through Priceline of these arrangements. We are 2 weeks out from our flight overseas. My mom had a feeling she needed to further validate our reservations, although priceline claimed they had already validated and my mom has the confirmation numbers etc...to support their claim. She called anyway, just to find out, today, that we in fact DO NOT have confirmed reservations and will not be able to get confirmed reservations. The hotel/Inn manager reported they have issues with this specific company regularly regarding this same issue.

My mother just had a major stroke and on the way from being transferred from one care facility to the other care facility. They booked the hotel incorrectly for the wrong town. Even then they booked a hotel that was not handicap accessible and both incidences they said the hotel would not refund the money but I spoke to the motels who said they never sent them the money and they canceled both reservations without problems and Priceline would not refund the money. They are thieves and you shouldn't use them.

I rented a car for my California Trip for my family trip and when I got to the place they told me that I didn't have any reservation. I called Priceline customer Service and they assured me that my reservation is there. After they talked with the representative, they told me that they were right, there was not reservation. My trip was ruined thanks to Priceline; I was a in a place with kids and looking for a place to rent a car. Priceline did not give any solution. I believe one star it is too much. I gave them 0 rate due to all the hassle and ruin my trip. NEVER TRUST AGAIN... Be careful with it!!

I entered my destination and days needed. It said there were 3 BLIND choices since it’s a deal - no problem and then I find out it’s an hour away, after I paid. I called, I texted, I got nowhere since I didn’t read the fine print as the rep informed me.

I was booking a express hotel through Priceline when the website took me back to the pay again screen. I didn't realize that it already booked it and I stupidly put my information in again and charged. I called Priceline right away and the lady stated that the contract dictates that I am not eligible for a refund.

They tried to charge me 3 times for the same trip. Only 2 charges went thru. When I called to get a refund they said right away. Then e mailed me back stating I couldn’t get a refund because I didn’t purchase insurance. I was told they could have charged me 10 times for the same trip and it wouldn’t matter because I didn’t have trip insurance. It’s a big scam they have going on there.

Fraudulent charges on my account and refusal to reimburse me. I have been a loyal customer with this company for years and this is ridiculous!! My whole bank account has been compromised and closed and Priceline refuses to assist me in coming up with a solution.

I booked a vehicle to be picked up at Toronto Pearson airport. It was overall a very frustrating and disappointing experience. Very unprofessional: Do not trust this company at all. I was supposed to have the vehicle through Routes Car Rental. The instructions to pick up the vehicle were very unclear, and Routes was supposed to send a shuttle at the airport to bring me to the car rental agency. After 30 minutes of waiting and numerous phone calls I decided to walk the 2 km with my luggage to get to the agency. Turns out the agency was actually closed. In addition to having to walk, was super late at night in a very unsafe area. I had to pay a cab to my hotel. I could not believe this. Do not use Priceline.

They made a reservation at a hotel that was already booked and didn't take responsibility and help find another hotel to stay. They blamed the hotel and said the hotel should have helped. Priceline needs to work on its customer service.. even the hotel had issues speaking with them.

I scheduled a complete package through Price line. The first flight was delayed which would cause us to miss connecting flight. We quickly reached out to priceline and were told to take it up with airlines which we did. So we had to pay $250 more to Jet Blue to make the change to the next flight out which also forced us to move rental car from 11pm pickup to 10 am the next day. We contacted Thrifty rental to let them know. They said it would now be over $300 more because “prices changed”.

I book a roundtrip flight ticket through Priceline for $284. They book me on Spirit Airlines departing and Frontier Airlines coming back. I paid for baggage fees through Spirit which charged me $138 for baggage fees, which from what I'm told was supposed to have covered round trip. Well, coming back I'm receiving emails from Frontier stating to pay for more baggage fees and charged me an additional $207. What!! If I wanted to spend over $600 for a flight ticket then I would have book with a better quality airlines and save some money!

Priceline's Express Deal car rentals are non-refundable, non-transferable and non-changeable (including for COVID-19) even if the reservation is not used. This is not made clear to the consumer until after the reservation is made and impossible to reverse. Priceline's business practice nor Customer Service is not consumer friendly.

Had to include a rating to get this posted, but the company deserves NO RATING- that's how bad it was! The Priceline site states IN WRITING "Book a flight with free cancellation within 24 hours after booking". Calvin, the representative that I made the phone reservation with on Oct 3, 2022, also assured of the cancellation policy, which I did- approximately 3 hours after I originally booked the flight. When I didn't receive a cancellation confirmation, I tried contacting Calvin. I also called the Priceline main # and talked to Odell, who told me I couldn't receive a refund. After arguing with him, I insisted on speaking with a supervisor. After being placed on hold for a while, Odell said I would receive a refund.

I was unable to travel do to an emergency, and I could not get a refund of any of the $700 for my car rental. I understand the fine print, but it seems very unreasonable to get none of that money back. This was not made clear to me for over a month after the travel was canceled. The lack of clear communication and absent follow through lead to my low score. I won't be using them again.

I booked a reservation for a rental car October 12, 2022 to leave to see my grandparents for the next day. I woke the next morning not feeling well. I tested positive for Covid-19. I contacted Priceline to cancel or reschedule my reservation and was denied. Priceline stole $500 from me. This is a bad company with no moral values.

I made a reservation from from Priceline at a hotel in Arlington for 6 nights and paid in full as I was late to check in to the hotel their system has considered it a no show and canceled my reservation and the manager said they are not going to charge me as I did not check in. When asked Priceline to help either to get the reservation or refund they said that they can refund my money as the hotel has charged for all the days I booked, which the hotel manager has denied of charging me anything, an executive for Priceline named carla called the hotels. Even the hotel confirmed it. They didn’t charge. Priceline has refund my money, but carla has conveyed she can’t initiate a refund as the hotel has already charged them for all the days of my booking and initially denied any refund.

We booked a reservation for a hotel in San Diego for 10/11-10/14 2022. Due to car troubles, we were running a day behind and needed to move the reservation for 10/12. We called Priceline and they informed us that they would be unable to change the reservation dates and we would need to cancel the reservation. We explained that the money used for the original reservation would be the only money we had for this trip and we would need an immediate refund to rebook the hotel. They assured us on a recorded line that it would be processed in 1-2 days.

I booked a room in Sanibel Island. 2 weeks before the reservation, a category 4/5 Hurricane Ian devastated the entire island, to the point that the access bridge and roads were washed away and collapsed. The entire is destroyed, a 12-15 foot storm surge covered the island and damaged every single property in one way or the other on the island. I called Priceline to cancel my reservation 6 different times. I kept being told it would be taken care of, it would be escalated, that they needed an authorization from the Hotel to cancel. The hotel mind you, is probably floating in the Gulf of Mexico, but they insist on calling the hotel. I think Tom Hanks may answer when the phone reaches the island he was stranded on during Castaway. There is no power on the island, no computers, no internet, yet Priceline continues to wait on an authorization. I finally told everyone to go fly a kite and filed a dispute with my credit card on the charge.

I went ahead and reserved the room for the 14th to the 17th in Vegas in October and they changed my reservation date, luckily I caught it on my itinerary to November 28th through whatever date. They told me it was a glitch in their computer system. I had to refund my reservation and because it's so close to the flight I have to pay $100 per night just to make up for their stupid mistakes. Will never ever go to Priceline again that is the second time it's happened to me. Luckily I caught it because if not I would be going to Vegas, I have nowhere to stay.

Priceline will mess up your reservation, and not give you your money back! I booked through the website but the website changed my dates several times while researching different hotels and I didn’t notice to change the date again before booking. When I noticed the website changed my dates I called customer service. They would not refund any money but I didn’t want a refund anyways, I just wanted the correct dates or another hotel if it couldn’t honor my dates needed. Priceline kept me on hold for 90 min and kept saying they were trying to help me. They didn’t help me and when I got frustrated with them after several agents they just cancelled my booking (after I said not to because I wouldn’t be refunded). They said they called the hotel 3 times but when I got off the phone with Priceline and called the hotel for help, the hotel said they had no other calls but me for the past hour.

I am a “gold VIP”. I really don’t see the need a word anywhere financially beneficial to use PriceLine. I have noticed in the last six months. The customer service has gone very much downhill. They’re actually rude and nasty last year. This time they were much better. But they’re not cheaper than booking it to the hotels. Can actually pay when you arrive and get your points for staying there. I don’t understand what gold status means and the little surprise coupons don’t ever amount to much. Literally, there are millions of places we can get cheaper rooms and even directly booking with the hotel themselves. I see no point in using Priceline.

I booked a tonight‘s day at Best Western in Henderson Nevada. When I made the reservation I specifically asked if I could get early check in because I had to shower and change before going to work and if I checked in past three I would be late for work. The agent promised me up and down, "Yes no problem. We can do that." When I got to the hotel at approximately 1:30 PM the desk agent said, "No we have no available rooms for early check-in and you can’t check in till 3 o’clock." And then she also said that I could cancel the reservation with Priceline and be fully refunded no big deal. So I left and I got a room somewhere else where I could check in right away and go to work. It’s now almost 2 months later and I have not gotten any refund and Priceline and the hotel blame it on each other saying the other one refuses to do it. Very BAD business!!

I planned ahead. I prepaid. When I got to the rental car section at Sky Harbor Airport, all I was supposed to do was show my driver's license and drive away. I kept getting the runaround. Go to this desk. Go to that desk. I don't use actual credit cards and I indicated that on Priceline website and paid extra because I didn't have a return date in mind yet. All was supposedly good to go according to Priceline. I was stranded from 11 pm to 1 am trying to get an Uber to find me. I almost had to go to the hospital for dehydration and fatigue and mental issues because I was wandering the damn garage trying to figure out what to do. I have never dealt with more incompetent people in my 43 years of existence. They said they were going to charge me a fee for refunding my money. I had to overpay for another rental car agency the next day. Avoid Priceline at all costs!

TL;DR: Priceline never actually booked my room and did nothing to help me find accommodation elsewhere, which I ultimately found 45 miles away. I booked a hotel room through Priceline. When I arrived, at 12:15 AM, the hotel could not find my booking. There was no record of me, and all rooms were booked. I contacted Priceline. After a couple of disconnects, they informed me that their policy was to email the hotel and wait 30 minutes for a response before finding another plan of action. This was a waste of time, as I had just spent 45 minutes working with the night manager to find a solution. In fact, he never received their email. Priceline emailed me 40 minutes later to say they were cancelling my reservation and would pay the price difference if I found a more expensive room elsewhere. The trouble is, the nearest available room was 40 miles away.

I don't recommend you to work with Priceline because you will be disappointed even if the price is lower than other travel companies. In our experience, Priceline is one of the worst travel companies, they don't even know the rental car office hours. Most rental cars should be open 24/7 at the airport, but some rental cars are not open late evening. My wife and I reserved a car, and we arrived around midnight, the rental car was closed, and we have to pay over $800 for only 2 nights with another rental car because we didn't have a reservation with them. It literally took us 3-4 hours to find another rental car that can give us a car without reservation after midnight at SFO.

Priceline lies to their customers. Untrustworthy website. We booked hotel room for 2 adults and 1 child. Child was included in the price. When arrived hotel Catalonia Costa Mujeres in Cancun charged us extra 650$ for the child. Priceline didn't return money. Disappointed in their service.

Went to book a hotel in Las Vegas this morning and a "Sales Rep" charged my credit card 10 times for $575 each time for a total to $5750 MAXING my card out and the bank will not release the funds for 3-5 business days so now I have to pay out of my pocket for this business trip and I leave tomorrow. Spoke with 4 different Senior Team Members as well as "Supervisors" and every single person told me "unfortunately we cannot help you unless you want to schedule another reservation".

I booked the Hilton Inn and Suites at Toronto Pearson Airport, Mississauga, Ontario for Sep 24 and 25, 2022. Unfortunately my plans changed and I tried to cancel the 24th. The Priceline operator stated that there would be a 527.70 cancellation fee. This led me into cancelling the 24th and 25th. Now, the problem, the Priceline website clearly states that there is no cancellation fee. I still said so yesterday, Oct 6th. I have called and asked Priceline to review the charge when their advertising clearly states NO CANCELLATION FEE. The person who initially answered stated that they would have to look into the policy, I then asked for a supervisor who stated that this would be passed to accounting and they would e-mail me within days.

Booked through Priceline a week ago, was charged, they never paid the hotel, so hotel charged me also, and now Priceline won’t refund me my money. It isn’t their policy to refund. They keep running me around. I had something happen a couple years ago where I was charged twice and the hotel couldn’t figure out or my bank, what was going on. Now that this happened I believe that was the problem before.

Wish I could give a negative star. Back in July I purchased a bundle deal which includes flight, hotel, and car rental for 2 days to Florida from New York to attend a family event. I left for the airport 5 hours before my schedule flight to avoid traffic and get through TSA. On my way to the airport I was rear ended and was taken to the hospital because I’m pregnant. I notify Priceline of what happen and if I could cancel or get a credit for a next time, I was told by a representative I would receive a call from a different department in about 10 minutes. I waited on the call while I was still at the hospital, someone finally called me back about 9 hours later 11:30pm at night. I explained the situation and what happened and basically I missed the flight. I was told by the representative he would cancel the trip however, Priceline was not able to directly refund me but I should make a claim with my bank and I would have my money back.

Orderd air tickets and hotel rooms with Barclay's Priceline card on the Priceline website. The card was refused. So I used another card. Then they charged it on both cards. Spent 3 weeks on hold and talking to people that can't do anything to help. Barclay's. Priceline and Delta all blame each other and say the other company need to fix it. But I am the one paying for it all. Also, it came out way cheaper to book these reservations on my own without their service.

We stayed in a suite, 14 days, Room 319 in the Ramada Inn in Tukwila. Not very clean, carpets and the coach were dirty. The entire hotel is not maintained. Lots of issues. The grounds were not kept up. Grass was brown, trees were dead. Swimming pool and hot tub were closed. Looked like it had been closed for years. The door access cards keep failing. Had to go to the front desk 6 times during our stay. The back door access card reader did not work several times during the day. Every time I approached the female housekeeper for fresh towels, she told me to go to the front desk, then we never got any. The male housekeeper was a lot better to deal with. Do not recommend this hotel. Priceline Does not verify their Hotel recommends. Do not recommend Priceline.

Beware! This company will save no 0 dollars. I booked a trip to Deltona, Florida for September 30-October 2, 2022. Hurricane Ian also decided to visit. The day before I tried to contact the Travelodge by Wyndham in Deltona. No answer. I called Priceline to cancel and request a refund. Their agent tried several times to call them. No answer. I was told the matter would be escalated for my refund. Called back today since I did not hear from Priceline. No refund. Does anyone seriously expect their potential guests to travel into an area of destruction, with no phone service and no electricity?? Done with Priceline. Done with Travelodge by Wyndham. Expensive lesson. Lesson learned.

I have to say that I am very pissed at Priceline right now. I made a purchase for a hotel stay for October 12, 2022 and I made the purchase on September 20, 2022. Why in your cancellation policy dates, it says in order for me to get a FULL REFUND, I would have had to cancel before 2022-07-30 @ 11:59 pm? It also reads the following: "This booking is fully refundable if you cancel before 2022-07-30 11:59 pm. This booking is non refundable after 2022 08-20 12:00 am. This booking is non-refundable after 2022-10-12 12:00. If cancelled after 2022-07-31 12:00 am, 20 percent penalty will be charged."

After hurricane Ian, we needed to cancel our airline and car rental as there was no water or power to the area in which we were travelling. Their policy is non refundable and they are only "following the carriers rules". Since I asked to have the credit applied to future use the supervisor then hung up on me. Unbelievable. HORRIBLE experience. Do not use.

I allowed Priceline to book a room for me to get a discount. I gave them my preferences, and told them what I was looking for and the area. They booked a room 15 miles from my preferred area, I didn't get a discount. I never finished with the booking, but they booked it without my knowledge. I didn't know the room had been booked, so I booked one myself. I didn't know until I looked at my bank account. I asked for oceanfront and was placed across the street from the ocean. We were on a motorcycle and the resort didn't allow motorcycles. We were gonna have to pay another 100.00 for oceanfront which is what I asked for. This was a very costly, and miserable trip, and it was all because of Priceline. They refuse to refund my money as well! BEWARE OF PRICELINE!!!!

I found some competitive air ticket prices on Priceline and contacted them. Their sales team is horrible, they don't know how to connect and build relationships with customers. Never going back to book any flight even if they offer half prices.

I booked a trip and I was unable to pick up my car due to Priceline sending me to a different airport. I stranded at the airport, the customer service was unhelpful, you can say they were totally useless. BEWARE. Stay far away. If they have any other affiliation with any other travel service try to avoid them.

Priceline & Allianz Insurance Is not a good booking service. I paid for insurance for a trip, my friend got sick and I had to cancel my trip, Priceline refused to help me due to my purchase of flight insurance with Allianz. They gave me a number to call 8046737592, I called Allianz, the first person that helped me notified me that there was nothing I could do to get reimbursed other than file a claim and wait for a response. When I asked for management they told me I could wait 7 hours on hold and placed me on hold.

They lure you in with low rates until you get to the counter and find the rate is triple what was quoted. I'm all the way in another country so I have no choice but to accept. I've had numerous issues and the customer service are not helpful at all. I've learned my lesson. I'll never use them again. Buyer beware. Hopes this review saves the next person the headache that comes with dealing with this company.

Worst customer service. People unhelpful. Better off going to counter at airport directly for the rental. Seriously Priceline is trash. Once they get your money they will not help you. Go anywhere else for your help.

We booked a hotel to visit our son in Canada. They had a hurricane and the hotel is out of power. There is no breakfast, hot water, heat (nights are in the 40's Fahrenheit), lights, electricity to charge phones, etc. Priceline will not refund our money. The staff at the hotel suggested we stay somewhere else and they were refunding their guests.

I booked a trip to Philadelphia from San Jose. I paid extra for a cancellation policy, carry on and so that I could choose my seats. The cancellation policy expired the following day I booked my flight, I was allowed no carry on at any of the flights and could not choose my seat. The United staff member I spoke to told me I should have never booked with Priceline. He said he hears complaints they make promises and don’t deliver. They sell customers services they aren’t able to back up. I don’t usually write bad reviews, however I thought consumers should know the shady tactics this company uses to get people to upgrade.

I booked a Best Western in Lancaster, Pa. Upon receiving an email confirmation; I discovered I was confirmed for Best Western in MO. It took me two hours to get this matter resolved. This is the second time this happened when booking through Priceline. I will NEVER book through Priceline again!!! I did receive a full refund - after making multiple calls. The second CSR was both professional and very helpful in getting this matter resolved. Overall, an aggravating experience - again!!!

Priceline offers 3 hotels at discounted rates...Beware!!!! We selected the city we wanted and they offered us 3 hotels. We checked them out, they all seems good. When you check out it selects 1 of the 3 hotels for you. I was fine with any of them at the time. Now if you told them what city you wanted to be in do you think you need to need to check what city the hotels are in. Well yes, the answer is yes. They booked us in a hotel 45 mins away from the city I asked for. When I called and spoke with 3 people including the Supervisor no one was willing to help me. There was nothing they could do. I don't believe that one bit! I will never use their service again. Horrible that they would even put people in that situation and then not willing to help you. Suck!!!!

I booked with Priceline website for a trip to Maui Eldorado Kaanapali By Outrigger 11/12/22 - 11/20/22. Due to family emergency, I needed to cancel it. I got full refund for air ticket but I got charged 2 nights fees by hotel. As soon as I noticed that, I called priceline customer service about refund. I had to talk with 4-5 representatives. I knew that my problem was not easy to solve so I got transferred to senior customer representatives 2 times. I thought that I might not get back my full refund but luckily I got full refund back due to Priceline customer service. I really appreciate senior staffs who helped me. For future, I will book all my trips with priceline only.

I made a mistake in booking the hotel and I immediately called the hotel and explained the situation asked for the procedure for a refund. I was told a refund would be approved and to call Priceline. I called Priceline (name of operator unknown) and explained the situation. I was empathized with and told that even though the purchase isn't refundable, that an exception could be made in a situation like this as long as the hotel agrees. I was put on hold a bunch of times while priceline tried to reach out to the hotel. This was unsuccessful so I was told priceline would confirm refund status in a few days.

Nobody was at this hotel. The doors were locked I couldn't get into my room. I called Priceline. I called Booking.com. I called the hotel. They charged me and no show fee. I beat on the door. I slept in my car in the parking lot. They are horrible people. Everyone involved is horrible people and I would not recommend you ever book with Priceline or booking.com for any hotel. They will not protect you.

Priceline had very misleading info on their website and then when I reached out for help to change to reservation they could not have cared less. I asked who I could submit a complaint to and they wouldn’t provide the info, and said “Thank you for contacting us regarding this matter” and then ended the chat. And that was the second time I tried to resolve the situation. I ended up in a hotel with my small children, by the time I got there it was very late and I had to lay my own clothes for them to lay down on and sleep on because the hotel was garbage. They rated it as a 3 star but when I called the hotel they told me it was a 2 star, but I personally think it should have been rated as a 1 star. They also show that parking is free, but the hotel charged for parking and said I would have to connect with Priceline. I would rather pay for parking than ever contact Priceline ever again. Highly highly recommend going with any other company.

I went online to rent a motel in Hyde Park NY for $88.00. I clicked on it, reserved my room then receive condo in my email. One small problem the location wasn’t the same. I open a chat with a rep who tells me they can’t get ahold of the motel. I call, I get right through no problem but he tells me he can’t help me. It has to be done through Priceline. So I decide to call Priceline and tell them what happened. They tell me they can’t do anything without speaking to motel to cancel this. Well they can’t get through on several attempts not one or two. Several times no one answers??!! How is that possible when now I have gotten through twice!! Well needless to say I may or may not get my money back and I had reserve the right room by borrowing money from family because funds were tight. Never again will I deal with this company. They have no way to reconcile a problem with a customer.

I booked through Priceline and I’m considered a Blue VIP customer. It says If I find the hotel cheaper they will match the price or refund me the difference. I just spent over an hour and got nothing. I was told that the $50 I paid over the amount the rooms cost was a few for booking through Priceline. I recommend you call hotels before he try to book through them directly and them through Priceline. Compare prices before you book and it ends up costing you more than what the original price the hotel has, very disappointed they couldn’t even honor the under policy of refunding the difference.

I check in on Friday and while checking in I informed your front desk I have a service animal and he demanded that I show him proof of my service papers or I couldn't check in with my animal. Which I have the document to prove that but it's against the law for anyone to ask for it period and I told him that and he still made me do it. I have contacted a lawyer and the law enforcement about this matter. I can enforcement this matter if I choose to.

The website says you can cancel a ticket within 24 hours of purchase. 10 customer agents later and three phone calls and 2 hrs of interaction and still unable to cancel it. They get me off the phone and I receive a barrage of emails saying my flight which they claim to have cancelled is NOW confirmed!!! Customer service = Zero.

I've never dealt with a more dissatisfactory business in my entire life. I booked a hotel room with them days prior to my arrival. They confirmed my reservation, but upon arrival, the hotel had no record of my booking. Additionally, three other people were in the lobby and dealing with the same problem through Priceline. I contacted Priceline for a resolution but all they did was refund my reservation and tell me they couldn't be of further assistance. I advised them that I was not willing to just sleep in my vehicle.

I clicked on Holiday Inn Express Ashland thinking I was at the hotel's website. I was told by the hotel that the website I used was actually Priceline. I booked two rooms at $182 each and was charged $159.46 for tax, recovery charge and service fees. We stayed at Ashland, Oregon, a few days earlier at another hotel and although the price for the rooms was more ($235.00 per room), the taxes and other fees came to $27.03 per room. There was no reason for such a high charge through Priceline. Also, I never would have used Priceline to begin with as I had a very bad experience with their site several years ago. Regina **

I booked 2 nights through Priceline. After checking into the hotel, I noticed the trash cans outside of the rooms was overflowing. The hall smelled like a dumpster. Got to the room and it looked ok. My daughter got into bed and was bit several times. In less than an hour, I was packed up and checking out. Was refused a refund by the hotel. Called Priceline and spoke to Robert. I was told we should have stayed and called them first so they could call the hotel to negotiate. We told the hotel why we was leaving and the hotel told Priceline all they knew was we didn't want to stay. We were called liars by Priceline. They also refused the refund because we checked out of the hotel. DO NOT WASTE YOUR MONEY.

I have been using Priceline for years, but never again. If you book a Hotel, and you get terrible service, there's nothing Priceline will do. Everything is nonrefundable. It's not fair to the Customer. You're better off booking directly with the Hotel.

I booked a flight 3 months in advance, 2 months later plans fell through, not going need a flight, 1 month before, right? Priceline would not refund the $420 I paid, they get to make money off me AND resell the seat. No customer service rep would help, just deny the refund. Watch out for this service.

Severely issues was concerning. Injury happened broken skin at hotel, slip in unsecure area. Power outages/not properly cared for. Injury caused infection. Request hotel fee be reimbursed. Claim was denied. Hotel said call Priceline for refund since I paid through them. Claim was denied! Unfairly and unjustly situation. No one could help. Beware of going through 2nd and 3rd parties. I felt degraded as a human being. No one step up on my behalf!

I made a simple car reservation to drop off in Fort Lauderdale Fl to move a new boat I purchased. Due to the forecast of an impending tropical storm I requested to cancel. I have been on chat with Priceline in excess of one hour and forty five minutes continuing to jump through their hoops and still have not accomplished this simple task. Never again will I ever book anything through Priceline again, Terrible and incompetent staff!

Priceline is partnered with Booking.com. To resolve an issue with Priceline, I was transferred between the two without an answer. After two transfers and each rep giving the responsibility to the other company, I called it a loss. If an urgent matter arises, I don't trust that it will be handled in a timely and professional matter. I won't use either one in the future. Lesson: 1. Pay attention to the ratings. 2. Don't bother with VIP. After the first customer service experience, you might not want to take a second trip with them.

Tried to cancel my trip or reschedule at a later time. I was told I couldn't cancel, then was told if I canceled I would be charged a penalty for my trip going and coming. So in other words no refund.

The hotel that was suggested ended up being in a very well known area of drugs and prostitution. Upon arrival the hotel clerk was rude, the room was not clean, linen was not clean and other people staying were yelling and fighting in the hallway. I felt very unsafe and left to book a different hotel.

Rented a car and needed to cancel my reservation. Priceline would not allow me to cancel because it was an "Express Deal". Refused to refund me when I didn't need the car. They did not explicitly label that the express deal was non-refundable. Absolute garbage and shady form of handling business.

Awful experience. Priceline clearly does not value its customers' safety or basic needs. We booked a hotel in between flights after our trip to Europe, for a hotel in NJ right off the highway near the airport for easy access, as we landed late and took off early the next morning. Our taxi dropped us outside the hotel we booked through Priceline, but the hotel was basically abandoned. There were blacked out windows and No Trespassing signs everywhere. Turns out this hotel has been permanently closed for TWO MONTHS. It's a reflection on the poor quality of Priceline that we were even allowed to book it. So now we are stranded on the side of a highway in Newark NJ at 11 pm and I'm also 5 months pregnant.

We booked a Superior King room with courtyard view at the guest house at Graceland upon arrival to our room the room was filled with ants. We were downgraded to a king room with no view. Made several phone calls only to have different countries and the employees couldn't care refused to send my call back to the United States. Bottomline I was ripped off. They totally refused to give any kind of credit. This is my first and last time using Priceline.

I just drove three hours for a hotel I paid for in advance for the front desk clerk to refuse to allow me to stay in the hotel because my address on my ID is local. Even though all my other forms of identification reflect my new address 3 hours away. Now Priceline is also refusing to refund my money even though the property stopped the agreement, not myself. I will be keeping y'all informed on what a lawyer says about this in the next few days. DO NOT USE PRICELINE IF YOU DON'T WANNA BE RIPPED OFF AND YOUR FUNDS KEPT.

Priceline agents double charged me for a flight change, then canceled my hotel reservation because I disputed the double charge. 4 months later I have not been reimbursed and Priceline customer service refuses to even discuss it. I will never use them again!!!

After I gave a credit card to pay the difference of a flight credit I was using d/t COVID, in the process of holding, I was told that while making the itinerary, the price had just increased another $100. I told them I was currently on the AA site, and this price hike was not indicated, they stated they used “different platforms” from the actual airline and price is subject to change at any time. I got disconnected during this call. When I called back, I got another agent who stated that my credit card had been already charged the difference of $384. When I told her I did not agree to the second price increase and did not even want to use the flight credit, much less take the trip, they refused to refund the money. They billed this to my credit card as “American Airlines” when in fact, it was Priceline who billed the additional funds. Of course, their “platform” is the same when billing the credit card. They are dishonest and conniving! You are better off just booking through the airline.

Took a vacation to Texas. Booked an extended stay from September 12th to 15th for $214. I do not have a car so it was important to be near the airport so that I could Uber in my budget when going home. For me $214 is a lot for 3 days but it saved me from have to stress about ubering hotel to hotel costing me maybe more. Being in a place where you only have yourself to depend on if something goes wrong is scary. PRICELINE made sure I understood how that felt because them overbooking my hotel became way more than a "oops! Sorry for the small inconvenience. Here's $33 extra dollars you'll be refunded with the $214 we charged you...IN 4 DAYS!!!".

Booked a 2 Queen Room. When I arrived it was a contactless check in, they had my key and info taped to the front office door with my name on it. NO ONE WAS WORKING AT THE MOTEL. Once I got to my room it only had 1 queen bed. I contacted the phone # listed on the paper work for the motel and left a message. I also texted that same #. Never had a response from them. I reached out to PRICELINE as that is who I booked my stay through. After being on the phone with them for over an hour while they tried to reach the motel management unsuccessfully. They told me I would get a refund but that I needed to send an email with a picture of the room and picture of the front office showing that no one was there. I did all that was asked and never received a refund.

Terrible company, booked a car through them. Pickup said Vancouver airport. It was incorrect. It was at a mall, they provided zero information about a shuttle that was required. When tried speak to customer service they just said, "We can’t help you," & ended the conversation. The online help chat wouldn’t provide me a customer service email. They said they didn’t have one.

I booked my wife and I a trip which included round trip flights and a car. We had no issues with the first flight to our destination. It was the flight home that Priceline nearly screwed us. The night before our flight home, I went to check in to Alaska Airlines via the link Priceline provided and as I tried, I was given the error that I need to check in to American Airlines, Alaska's sister company. I tried doing that multiple times and was consistently given the error that our reservation didn't exist. I called Priceline that evening and spoke to someone who barely spoke English, so the language barrier made it very difficult to convey the issue.

Trip to Orlando Florida. Get to car rental and they wanted a major credit card for deposit. I travel with $1000 prepaid cards. They would not except them, or debit. Before the trip. They assured me all was good to go. We were not able to get the car form them. But they were nice enough to redirect us to someone else. Paid $166 more but we had a car. The car rental issue made our whole vacation go bad. So bad.

Booked 5 international tickets and I cancelled the 5 due to health reasons. Received a email from Priceline that we will receive flight credit and did not receive any flight credit till date. Did multiple calls to them with no response.

On 9/15/2022, I attempted to cancel my booking (Trip# 1**, Confirmation #**, #**) via their "Chat with Priceline" option. I began the conversation at 8:46PM, requested to cancel my booking, provided my trip number, confirmed my phone number, my trip number was verified and I was given the message I would be transferred to a hotel agent. At 8:54pm, I received another message asking to please be patient while connecting to an agent, and a final message stating, "Our wait times are running longer than normal, so this may take a few minutes. In the meantime, if you are looking to cancel your Trip, make changes, or place a special request you can find these options under My Trips section. We will be with you ask quickly as possible."

Hello I would never recommend this flight. I went on their website and it said and I quote, "241$ per person flight from Vancouver to Cancun total price 961. 72 American which is 1265.76." When I called in first lady said 700$ a ticket per person I called again 600$ a ticket called again 450 a ticket... When I told them about what their website said they told me not to rely on the website... Why have a website if you're not going to follow through with the price on website. Then I asked them to book it over the phone. I gave the lady the reference number and she said she was not trained to book flights so she transferred me to someone else and she said same thing. Scam scam scam.

I used to use Priceline all the time before COVID-19.. The Southern California area was very competitive and prices, taxes, and fees were reasonable providing you looked carefully.. After the pandemic, the entire site has become a joke.. not to mention that because I did not book a room for an extended period of time, I suddenly lost my Platinum benefits as a member despite having spent probably more than $20,000 over the course of a couple of years on Priceline..

They are the worst company! My husband and I prepaid for a trip with hotel, flight, and car rental. The hotel was horrible it stunk soo bad in the whole hotel! It had black mold all over in the bathroom. I have pictures because I couldn't believe this was acceptable, it looked liked it hadn't been cleaned in a long time. We wore flip flops in the shower because we were Afraid to catch something. I asthma so it is a big deal to us but we had no other option since we prepaid for this trip so we were stuck there till we able to come back home and there was spilled whatever it was by the bed, no extra pillows.

I contacted Priceline and set up a trip for Miami, Florida in October this year. I asked for a ocean view. When I contacted the hotel, they informed me I was given a city view and there was nothing I can do about it. However, they said they can cancel and rebook the room for $150 more a night. However, the hotel told me there was no difference in the room rates, However they couldn't help me because I booked by the 3rd party (Priceline). It is pretty upsetting because now I am stuck with their mistake; unless I want to pay over an extra $800 for the 5 days. Lastly, most of the reps I spoke with barely spoke English and this could have been the communication era with them. Priceline told me they can put in a request, however I probably won't get the room I want. So, I am stuck and frustrated. I am not sure if I will use Priceline again.