Priceline Reviews

Priceline is cheap because they compensate by giving you a code for 15% off of your next booking. If there is something wrong with your booking, the hotel will say, "Sorry you went through Priceline", then Priceline will say, "Sorry it was in our disclosures." It is a racket and takes advantage of people who have good faith in a hotel to provide a room that as advertised, which would be safe, clean and have working amenities.

Priceline has pictures of a very clean Travelodge in Lincoln Ne and quoted a decent price so I reserved 2 rooms. When we showed up it was disgusting, trash all over and very rude front desk... on checking out they also charged us an additional 50.00.

I reached out on my phone to - Priceline my app ...on this day, I just needed all of that day to go away!! I needed a shower and a bed! I booked the room-online, however I was not aware that I had booked it for the wrong time. I get off of work, go to the hotel… I booked it for later that day as a check in. Further locality-issue… Found out the-problem, Priceline had a partial remedy; 8 am when the hotel management arrived the paperwork via fax would have arrived by - Jake Priceline the agency! All will be the agent assured me it will be fixed! He instructs me to go ahead with the room intended, in essence double book!

I booked a room for work and didn't use the room. had to go somewhere else. Would not refund my money and wouldn't work with me. Couldn't even talk to a person. Stay very clear of them. They got me for almost $600. Be warned!!!

Over the past weekend we went to a family wedding four hours away and had booked the hotel through Priceline. We show up Friday at 4 pm to Knights Inn (the hotel we had booked weeks ago).. we were told that priceline had cancelled our reservation (we did not receive a refund or an email of this) and too bad because the hotel was now fully booked. We were on the phone with priceline for over an hour and a half and they basically said sorry and would refund us the money. We explained we didn’t want a refund. We wanted a hotel room for two nights that we had previously booked. They did not help us find a new hotel and basically just said, "Too bad. Figure it out on your own." I will never use Priceline again as the area was fully booked (busy city and it was a weekend) and the company was extremely rude and unhelpful even though it was THEIR fault they cancelled our reservation and didn’t have the courtesy to tell us or initially send a refund.

I had made a reservation for August 2021, due to circumstances, I had to cancel the package. Priceline reserved my airline ticket for another date. The date came. I called on October 14, 2021, to use my reserve ticket with United Airlines. Priceline did not notify me of the changes with the airline and Priceline. The customer service agent never received the new trip number, so Priceline never booked my reservation. I talked to 8 different agents, was placed on hold three times for more than 2 hours, and kept hanging up. I was put on hold many times by Priceline without being able to resolve my problem. I will make sure none of my family/ friends ever use Priceline. It is the worst experience I've ever had. I will never use this booking company ever. So disappointed and mad.

Do NOT reserve through them. Tried to change the Rez to add 1 day and they refused to help, told me to contact the car rental comp, when I did that car rental wouldn’t let me change told me to call Priceline. It was insanity.

I stayed at a facility that Priceline introduced me to. Sadly, although Priceline made money off of me, their intent seems to be to side with the host facility on issues rather than protect consumers (THE FEDERAL TRADE COMMISSION PROTECTS POSTINGS SUCH AS THIS i.e. THE CONSUMER PROTECTION ACT). Point: I stayed at a facility that was so enraged that I called Priceline and complained about broken elevators, no service, being harassed in the parking lot (I PAID FOR 3 DAYS...STAYED A DAY AND A PART OF A DAY...THEN COMPLAINED AND DEPARTED ALTHOUGH I KNEW I'D GET NO REFUND) that she kept my 100$ deposit.

I called Priceline for a motel room. I called and cancelled my other reservation after the guy on the phone promised me 5 times it included all fees. It locked me into a no cancellation deal and they won't do anything about it.

The representatives were polite and did their best to provide the information they're obligated to give. I wish I could explain my situation better, but in short, my fiancé is being charged an unnecessary $186 for a rental car that won't even get used. I understand that there are policies in place, but having to call Priceline multiple times to adjust to military changes doesn't make the experience enjoyable. As a civilian, any form of on-base changes are out of my hands and I have no other choice but to go with the new schedule. Having to discuss "non-refundable" charges is the last thing I want to do when it comes to seeing my airman. I appreciate the good customer service, but I'm disappointed with Priceline's inability to accommodate fluctuating military family schedules.

I made a reservation to rent a car through Priceline. They asked for my debit card information which I provided assuming the charge would go through when I picked up the rental car. When I got to the rental agency, they refused to accept the debit card with which I made the reservation. Thrifty only accepts major credit cards. Since I could not rent the car, I was shocked to see the charge on my bank statement. I called both companies. Thrifty assured me that they could not receive payment since I hadn’t use their services. Priceline told me that they would not refund me even though the money would not be going to thrifty. In other words Priceline pocketed all of my money for no service in return. This was very deceptive, and I refuse to give my business to such a dishonest company in the future.

I booked a hotel through Priceline and when arriving in my room there was a roach. I immediately checked out of the room. I contacted Priceline which the refund process seemed very much a scam. I was told to record my name, answer a lot of questions, was connected to another Automated advertisement offer and he asked me to accept an offer from home protector plus which I declined. I was told to call another phone number after talking to this man for a half hour. He had a very deep Indian accent and when I asked for his contact information he told me his name was Michael **. And did not give me any further information.

Me and my children's power went out so I booked a room through Priceline.com. When I got to the hotel they didn't tell me I needed a deposit. I only had enough for the room so I tried to cancel the reservation and there is no one reachable at priceline. Spent 2 hours on hold and talked to 6 different people and they couldn't even find my reservation. But the money was quick to come off my card.

I recently rented a car with them. Not only did the rental company not have any upon arrival but I can’t get a reply or help about the payment they won’t refund. I got hung up multiple times, live chat tells me I have to contact a certain number (they don’t even answer when calling that number) and emails are simply ignored. DO NOT PURCHASE FROM THEM!

My first time to book a package deal; flight and hotel were fine, the problem was with the car rental. When I went to pick it up I was told they needed a $250 deposit. I researched all my emails from them and nowhere did it state that. When I googled it all I could find was they might charge $100. Called Priceline that evening and was told I could pick up another car the next morning at the rental agency in town where I was. When I got there the person couldn't find anything about it in the computer and I got charged an exorbitant price. My final call to Priceline is that they refunded my original cost for the rental, but I'm still out almost $550 for taxis, Ubers and rental. Will never use them again!

This company lied about every aspect of service. They underestimated our supplies and we ended up being charged DOUBLE what they said. They told us we had "worry free" service, it has been anything but! To top it off... they REFUSE to return our calls. DO NOT USE THIS COMPANY. They do not stand behind a single thing they say. We have reported them to the feds!

I gave 1 star in my previous review. After hours of being on the phone and waiting for return calls I finally spoke to a supervisor at Priceline and after another couple of hours the problem was fixed. I have added an additional 2 stars because the supervisor made the attempt to help and made the adjustments to make the connection times possible. I will not use Priceline in the future.

I made a hotel reservation 3 months in advance. I received a complete itinerary from Priceline but when I got to the hotel not only did they not have my reservation but they were all booked up. Horrible.

STAY CLEAR OF THEM! No customer support - they sell car rentals (non-refundable) with no cars ON SITE UPON ARRIVAL. Credit card charged nonetheless! Difficult to get a resolution after credit card being charged within minutes of supposed rental time.

On 10/16/2021 I arrived to Hawaii. I reserve a car and in 2 hrs I have to cancel due to unable to enter the island. I had to cancel for thing out of my control. I notified immediately before the reservation time and via chat with no success. I was offered a 10% coupon that is offered online for everyone who sign in. I asked to move the reservation 1 week ahead and was not possible, and no refund was done for an 8 days reservation.

Booked the room, the day after all prices went down double, as time booking they are “guarantee the price “ very upsetting, no help from customer service, don’t understand how they still operate… Is it legal in USA to do business like that?

They do not back their reservations!! We got to the hotel and the room type we booked was not even an option! We were (in all respects) downgraded and Priceline would not do anything to help. They blamed the hotel. The hotel blamed Priceline and neither would help us!! I will never book with them again and I suggest you don’t either.

I booked a stay at Air Venice Hotel through Priceline, it was a nightmare and I could not stay. I checked out immediately. I immediately called them and was informed it was actually booked through their partner company Booking.com, I spoke to them and the informed me that after contacting Joshua that he was also rude to them and they couldn't believe they were told to call back the following morning. I spent hours on this the following morning and 2 days later, I STILL HAVE NOT RECEIVED A REFUND FOR A ROOM I NEVER STAYED IN!

I used the online agent chat to ask a quick question. The robot that first responded was not very helpful but after a while they connected me to an actual person. The agent's name was Lyneth. They were very kind and answered my questions quickly. Great service!

Worst company to deal with. My family and friends have booked 2 rooms with Priceline 1 month ahead of time for our Columbus Day weekend trip. We got to the hotel and they told us only 1 room was reserved. We called Priceline and they said, "Just cancel the reservation and we will look for a 2 room around the area for you so you can stay tonight." We were on the phone with Priceline for 3 hours and they switched me from customer service to sales and back to customer service and sales and customer service and manager. At the end all they can do is refund me and THAT IS IT. They said they will open up a case and call me back. It has been 5 days and no phone call.. NEVER EVER.. I MEAN IT NEVER EVER book anything from them cause your hotel room or anything you reserve will not be there and that will ruin your trip.

Do not be fooled by the lovely price deals Priceline has to offer! If you already have your vacation “planned” Priceline & Spirit airlines will change your flight for THEIR convenience leaving you basically stranded. I was “supposed” to arrive to Puerto Rico on December 11th but Spirit airlines/Priceline decided that instead I will be arriving on the 10th making me pay an additional day at my Resort Hotel which they are booked and now I am stranded a day at PR. Sooo just trying to save people a headache **Do not fly Priceline or Spirit Airlines**

I booked a hotel through Priceline at 12 AM. Upon trying to check into the hotel The front desk attendant was sitting on the couch with security. There were police speeding up and down the roads and druggie looking people walking around the parking lot. 10 minutes later when the front desk employee got up to help me I was told no rooms were available. That my reservation was not till the next day. I told them I just went in and booked the room. They said, "We can I help you. There’s no rooms available," and sent me away.

Last minute changes in plans necessitated my cancelling a three night hotel reservation. I called to do so the day before my stay and could not cancel any of the three nights. I could have accepted forfeiting one night, but to forfeit all three is certainly unreasonable. There was no clarity in my confirmation that the whole reservation would be non-refundable if I needed to cancel or change my reservation.

Horrible customer experience, used BMO rewards that works with Priceline to book a ticket and it wouldn't allow me to do so for days. After that another ticket got booked and I called to cancel it and they absolutely refuse to do it. Stuck me with charges for a useless ticket.

As a third-party agent for flights, hotels and rentals; you guys have a lot of things that need to be corrected for your business. It baffles me how you guys always say you have no control over credit, cancellation and or ticket change. You guys have us call the airlines to do all the work and then have the nerve to charge fees for policies because we had to call the airline direct because Priceline employees tell us "they have no control". You guys have a app, website and call center but your prices on the application & website are different and are for "new customers & new bookings only" which does not make sense on two parts because for one why are those prices considered for only new customers & new bookings but available to everyone and how the hell do you guys in the call center not see the same prices offered on website & app. Then what is the purpose of a VIP if it sucks???

I booked a trip through Priceline on October 1, 2021 and everything was going good until about a week later. I noticed additional charges from the airline so I contacted Priceline since I booked through them and they were very rude. The agent PHAT actually reviewed the charges and gave me the correct amount and when I asked about the additional charges she it’s not their problem and that I had better contact the airport and disconnected the call. And I called back to speak with a supervisor MIKE whom was rude from the beginning of the call and then he muted his phone so I held on a silent line for 10 minutes before he disconnected the call. This is very unprofessional. I will never book with them again.

Called number provided on hotel website, requested a suite with 2 queen needs, couch and balcony ocean view. Priceline rep confirmed several times all of the above was correct. They asked for my c.f.. I asked to hold the room, they said no Priceline requires to be paid in full, I told the guy I didn't realize I called Priceline since I dialed the number on the hotel website. Got to the hotel room, opened the door and it was a reg room with no suite or couch. I told the front desk it was supposed to be a suite with a couch, hotel said they don't have rooms with couches and queen beds. Only rooms with couches is with one king bed.

So it was going to be my family's 1st family vacation out of state, and we wanted to fly, (and would be our first flight as well). Not only does this service tell you that details are not available until after you purchase the package, but it only gives you 24 hours to cancel. Ok, so that part we understood, however we bought an insurance package as well should something happen during the trip or prior that would make the trip not happen (which mind you is an additional couple hundred).

I booked an Express Deal on Priceline, which I’ve done numerous times before. This time they charged over $170 in fees, and did not detail what these fees were. I assumed they covered the daily fee of the hotel, since that was what these fees were on the past. However, that was not the case this time. Priceline has become very sneaky, and when I discussed this with them, I was told I should have read the fine print. I feel Priceline can’t be trusted since I don’t want to be obligated to do that. They have lost my longtime business as a result.

After the cancellation of trip to Norway in a row of two years, our family will go there in June 2022. Expedia.com, Booking.com, SAS Airline and Icelandair Airline are COVID-friendly and helpful with rescheduling the flights and hotels. I will NOT recommend you to use Priceline.com which is the worst one and they refused to reschedule our one flight inside Norway. I waited for Priceline.com for 2 hours and then it was disconnected. I called again and its automatic answering machine asked for my phone number. That was last summer. I waited for them to answer back which never happened. It was done twice.

I’ll make this short. Traveled 30 hours from San Francisco Ca to Houston Tx for business. Figured I use Priceline to book my room. Needless to say. I book the room with Red Roof Inn. Once inside the room. Keep in mind. We’re still dealing with Covid. The sheets and top blanket had all kind of stains, not only stains but blood marks. The tub was filthy. No exaggeration. I immediately reported it to Priceline. Was told that I would be given a refund within 24 hours. Mind you this part of the conversation is via chat, so it’s a paper trail. I provided video of the room as well.

I went through Priceline to reserve a rental car. Priceline took all of my money at the front without a cancellation policy in place. The day of the rental pick up I had to pay an additional $400 deposit. Priceline is completely useless. Why even bother with this company? The Small print is hidden and the consumer is forced to pay unnecessarily extra money.

Reserved a room for 2 nights for my family and when we arrived at the hotel the room we reserved was not available and was told it was not available at the time of reservation. Priceline promised a refund and we are not getting it. Do not use this service. The room was so small my children had to sit on the floor to eat.

Priceline charge you $225 or more whether you get a car or not!!!! They took my money for nothing. I will never use them again for nothing. Very disrespectful customer service that response days later.

I booked a flight to Portugal but their profile did not match my full name on the ticket and the passport # is incorrect. Their only solution is cancel the flight which I couldn’t do because there are no more flights available. I was transferred and told to call the airline but have been on hold twice for 45 minutes and cannot get thru.

Under no circumstances would I recommend anyone to book travel with Priceline. Priceline has owed me a refund for two international flights since June, and they have used typical chicanery to avoid refunding me the money. In June, I used Priceline to purchase two tickets to Kenya on Emirates air for August. Unfortunately, I had to cancel due to work. The issue is not the airline- I have used Emirates for multiple flights and have always received full a full refund in less than 1 week. When I called to complain in August, the Priceline representative apologized profusely for me not receiving the refund and said that she would put my case in a priority category.

My flight was canceled while I traveled to Europe for the first time for the way home. When I tried to reach out to Priceline the girl on the other line hung up on me. I called back multiple times and waited and waited on the phone. I ended up purchasing new tickets to get home which cost me over a thousand dollars including the flight, luggage, new Covid test and hotels day. Not to mention a 13 hour layover and a days work missed. It was a frightening experience and I will never recommend this company to anyone.

On September 10, 2021 due to hurricane Ida hitting Louisiana and my car being damaged I rented a rental car through Priceline with Thrifty Rental. Got to the airport, was informed they didn't have any vehicles. That had been calling Priceline telling them repeatedly they didn't have any vehicles due to the hurricane here in Louisiana to remove their company from the site. The rates to rent a car was already expensive for just one week it was $440 for a car.

On October 2, 2021 my we tried to book a hotel through Priceline in the San Antonio area. We clicked on the pricebreaking deal. However when we selected a hotel and went to the payment page an error pop up on the website said "This deal you have selected is no longer available. Please select another." We did so and paid for that hotel. No confirmation was sent until 3 hours later to our email. Then 7 minutes after receiving that confirmation we received a second confirmation for the first deal we attempted to pay for, the price breaking deal- the one that we were told was unavailable. So then we were double booked. Two hotels on the same night in the same town. This was a system error. We called customer service and explained. After 40 minutes with a representative we were told there was nothing he could do. We asked to speak to a manager, he said he would transfer us and after waiting another 15 minutes the call was dropped.

I made a huge mistake and booked a trip through Priceline. My trip was to South Lake Tahoe. I needed to cancel my trip because of the Caldor Fire which forced roads and businesses to temporarily close down. I physically was not able to make it to this reservation due to this devastating natural disaster. I have called Priceline customer service 7 times and explained my situation each time, even though they have notes in my account about my situation. Every time they say they are unable to issue the refund due to the hotel. The hotel I was supposed to stay at has been extremely helpful and communicative. The hotel even provided an email address for Priceline to contact so they can sort everything out.

I booked a hotel through them on September 30 through October 2 only to find out that the hotel was completely filthy, it had bedbugs and there was gunfire in the parking lot. I called to complain to get a refund and they completely refused to give me a refund and offered me a 15% discount on my next day. It was completely ridiculous and I will never use them or their sister company booking.com!

Very rude customer service. I’ve used Priceline on several occasions in the past but my last trip to Puerto Rico definitely made me realize that using Priceline is not the wisest option. I made a reservation a day before the check in and the next day I found the same room way cheaper than the price that I’ve paid for. When I called them they let me wait on the line for about 20 minutes to see what they can do and he said that he is talking with his supervisor to see what’s the best offer that he can give me but he ended up transferring me to another customer service representative and then they hanged up, and I called again but after waiting on the line for more than 40 minutes they told me that I have to pay a penalty which is basically the price of the first night.

I booked a trip thru Priceline several months ago to Mexico, we had to cancel due to the pandemic and the restrictions in Mexico. Therefore, they were really nice to reschedule here in the US. But tragedy struck and we had a covid death in the family, so I called and they said I couldn't reschedule anymore, but that all we had to do was send them the death certificate and they would refund the money. A week later I received an email saying I would now deal with the airline provider. Well the airline refunded the money to Priceline and they will not return my calls and have yet to this day received my refund after complying with all their rules. Truly I am hurt.

It seems Priceline does not understand they are in the service industry and do not place a high value on service. I have tried to change a flight for three days now and am no closer to changing the flight after several hours on hold and then countless transfers. Poor service. I would give less than one star if possible.

Huge issue with rental car booked through Priceline - BEWARE. I booked a 7 seater for a trip to Las Vegas in July. Got to the rental counter at Treasure Island and they said they had no vehicles. Apparently, Priceline offers cheap prices through rental car companies that use other companies' vehicles. The Budget Rental counter had no vehicles available for rental cars booked with Dollar Rental through Priceline. Priceline could not help us find another car. I spent 4 hours on the phone calling dollar rental who said speak to Priceline. Called Priceline who said speak to Dollar rental. We went to the airport to try to book another vehicle and there were ZERO cars available. Priceline did refund our $$ however we never got to visit the Grand Canyon. Very disappointing.

Booked a room last minute since a water line busted in my home. Got to the room to find glass in the bed. The hotel gave an apology of so sorry you found this. They wouldn’t even give a different room. I reached out to Priceline since I booked through them. Priceline wouldn’t do anything but offer a 15% coupon for their website. Red Roof Inn is awful as well as Priceline for not taking care of their customer.

I rented a car online, and did not even use the car and the would not refund my $200. Right is right and wrong is wrong. Very rude customer service. Rude from end to the other. Now I have to file a small claims case.

Way overcharged for the room by Priceline, US pricing was not indicated at the time of purchase and customer service was weak. As well the room was filthy and we were told facilities were open but they weren't.

I booked a Car through Priceline and found a cheaper price the next day so I called to get the pricematch. The MO seemed to be to give me a run around and say they couldn't get to the site to verify the price I was quoting. It was Hotwire.com and it was very easy for me to get access. It is a public website after all. After many minutes of the runaround I was told a supervisor would be calling me and after hours they finally did. The supervisor told me the same spiel of. "I can't get to a public website that is up" and asked me to submit a a screenshot. (Which the previous person told me I couldn't do.)

I paid for my rental car through Price line. When I returned the car and was back home I looked at my credit card and found an additional charge. Priceline claimed that the charge was from the rental company and they were not responsible for the extra cost. I am soooo confused...there is NOTHING in my rental contract that explains how I would be charged from a different company.... NEVER, NEVER rent through Priceline. Read reviews folks... I am not the only one saying this. When I called...the guy on the phone just kept repeating the same thing..."We didn't charge you...Budget did!?" My agreement was with Priceline, not budget.

I’ve used Priceline on several occasions in the past but my last trip to Vegas definitely made me realize that using Priceline is not the wisest option. I reserved and paid for my booking back in February of 2021 at the Palazzo at the Venetian. When I got to the hotel in September for my trip, I was told by the hotel that no rooms were available without doing an upgrade. How can a room that you booked not be available?

I booked a 11 day trip on priceline.com, and about 11 days after I booked it I went to another website and they were 100 dollars including taxes. I went to Priceline chat to cancel my reservation but she said I had to contact booking.com because that's who it went to even though I booked through priceline.com. I called them and she was nice. Asked me how much I found it for, I stated 968 w/ taxes so she sent me a email to show her the proof. I got the email and she had it for 927 and booking.com.... I told her that it was a different price and it was Costco not booking.com. She told me she would look into it but called me back and said it was not true on booking.com. I laughed and told her it was Costco, and she said, "Do you just want to cancel," I wanted to do that in the beginning. I will never use priceline or any affiliates again.

I booked a flight, hotel and a rental car through Priceline. I paid for the services and when I tried to choose the seats for my passenger and myself I was not given options. I called to get either get the flight changed to something that would accommodate. I was told “sorry their is nothing I can do on my end.” So I canceled my flight, hotel and now they are giving me a hard time regarding a refund for my car rental after I had followed their instructions of how to get a refund for it. Essentially I booked and bundled with Priceline to avoid having to call multiple places and now because of a flight that was not accommodating (mind you I canceled a couple hours after I had booked) they are giving me a hard time about getting me my refund. Will never use Priceline again. They need to get their things together with the companies they partner with to make so this doesn’t happen.

I booked a room out of state a week in advance and prepaid for a two night stay. I was emailed a confirmation and itinerary. After driving 9 hours I arrived at my destination only to find I did not have a room reserved and there was nothing they could do as I had used a third party vendor. I had to pay again at a higher rate. The reason they even get one star is because eventually I managed to get my initial payment refunded back to my credit card.

I had no idea that I was reserving a hotel through Priceline. I thought that I was talking directly to the hotel. They never identified themselves. When I asked questions about the hotel location, they acted as if they were the hotel and gave me wrong information. It was a terrible hotel. They pre-charged my credit card with no chance for a refund. The hotel was so bad we left after 2 nights. Don't use them. Horrible experience that cost us money!

I booked a trip to Cancun through Priceline. Westjet on the way down, Air Canada on the way back. I purposely paid for refundable tickets as I wasn't sure if I would be able to go with Covid restrictions. I ended up canceling my trip a week out, and the refund process with PL is absolutely terrible. One hour and 40 minutes on the phone to get the refunds processed. They tried to give me a credit for AC even though I orginally stated I wanted a refund. I had to push for the refund. They placed me on hold probably about ten times. I'm sure this is designed to make the customer get frustrated and hang up so they don't have to issue refunds. Be wary if you use them, the customer service is awful. And very hard to get a hold of, I had to try at 4:00am!

After booking a non-refundable room at Staypineapple in San Francisco the host facility added a resort fee adding more than 100$ to the total of our stay. Priceline would not refund. The low price listed turned out to be false advertising after agreeing to booking.

I have used Priceline for years to book the occasional Hotel or Rental Car without issues until this year. Due to work being performed at my residence I found myself staying at nearby Hotels for a period of time. I treated the situation like mini vacations and was enjoying it until I found I was being double billed for many of my stays. Reservations were made through Priceline and paid with a credit or debit card but upon arriving at Hotel I was being charged again. They ask for my credit card that I paid with and a security deposit of $100 dollars. Ok no problem, I present my card and assume that I am only being charged a refundable deposit. I come to find out by accident that these idiots are charging my card again for the same stay.

I stayed at red roof in in Saginaw MI. Booked through Priceline and it's a 3 star hotel on their website. It was filthy for one. Cig burns on bed, toilet had pubic hairs and pee all over it then to top it off woke up at midnight covered in bed bugs. I took video of room when I arrived and of bed covered in bed bugs When I checked out in middle of night manager acted like he didn't hear me saying I need to check out from bed bugs. Handed me my paper and walked away. I called Priceline who I paid for and booked through and because manager denied talking to me about it. Priceline told me no refunds even though I have video of bedbugs all over. Dozens of them and filthy room.

I made my reservation two weeks ago. My husband was diagnosed with COVID-19 on 09/19. I contacted Priceline at 09/19 with proof. My family of 6 is under a state mandated quarantine until 10/11. My hotel stay was 09/22-09/24. I contacted priceline on 9/19. They stated they could not get a hold of the hotel until 09/23 pertaining to a refund. I contacted them daily to make sure I wasn't forgotten. Because they decided to drag their feet I am out 265 dollars for a hotel that I didn't and couldn't use. ]

This company preys on unsuspecting customers with hidden a predatory policies. Their corporate policies are despicable and their practices should be illegal. Customers are not better off with this company existing in the market. They should be shut down

We have booked flights to international travel which includes for 4 flights. American airline has cancelled flight from Seattle to international destination. We got to know from American after calling them. No information came from Priceline. Priceline Itinerary continues to show cancelled flight. American mentioned that Priceline has to reroute. We called so far 15 time to Priceline and has not gone beyond automatic message. It says connecting to Agent and message of contact before seven days of travel and call gets hung up. If that happens would make tickets double. Original ticket is more than $1000. If Priceline is not able support customer service why they should be booking tickets and take money?

Horrible customer service. Be prepared, they will not honor their cancellation policy due to COVID. We called to cancel our booking with plenty of time (via their cancellation policy). The customer service representative said they will need to call the hotel to make sure they can refund us. They said we will receive a call back once everything is confirmed. Doesn’t matter what the conversation is with the hotel and Priceline, Priceline’s cancellation policy notes a refund will be issued as long as it’s done within the given time. After waiting 4 days and letting the given cancellation time lapse, we receive an email stating they can’t offer a refund or even a credit. Called and talked to a rep for a half an hour. Same story. They literally said “I know what you're currently seeing on your screen but we cannot honor that at this time”. Beware, there’s a good chance you will not be refunded…

HORRIBLE. Booked with this hotel Aug. 12-14 through Priceline. We got there late due traveling from Montana to the Seattle area (around 1am). They told us they overbooked and did not have a room for us. They said we could come back in the morning when the manager was on duty or call Priceline for a refund. We called Priceline and they said no problem for the refund but they needed to speak to the hotel to confirm. After around a MONTH of back and forth, the hotel would NEVER answer the phone and it would just keep ringing and ringing. Priceline finally got ahold of them over a month later for them to LIE and say we no-showed. Now they will not give us a refund. Horrible business practices. Completely lying to Priceline. Priceline will not back us up. I told them to check the hotel cameras. We were there and tried to check-in, not a no show. We are out over $300 over this issue. Moving on to dispute this with our credit card company. Ugh.

We booked a vacation package July 16, 2021 to Cancun, MX in September. Picked the resort we always stay at the Beach Palace arriving from Fort Lauderdale on September 4-11, 2021. Arrived in Cancun. Got our luggage and proceeded out to find our transportation and they had NO record of us. They called the resort. NO reservation. I had my confirmation from Priceline and had checked it before we left the USA. Said all was good, my husband called Priceline. They called the resort. NO RESERVATION but we could pay $1500 more after we paid in full in July $2898 already, we are in a foreign country. NO place to go for a week, they finally offered to send us to another resort. Wouldn't pay for our transportation so another $120 to get there and the resort was terrible.

Just stayed in a Priceline hotel over the weekend. The room had no working TV or shower. I notified the front desk and Priceline. Neither would help. Today, I realize I was doubled billed. I called both the hotel and Priceline who stated they were refunding it but it would take 7-10 business days. Then I check my account. They double billed me again this morning. They say they didn’t. My bank shows they did. My bank can only debit or credit what Priceline or the hotel sends them. They still offered no immediate resolution. Their customer service is awful. I literally had to call the police to get something done.

I purchased a round trip flight ticket from Priceline. On the page it check marked that the ticket IS CHANGEABLE. Due to natural disasters, the wedding had to be moved to another state. I asked Priceline to change my flight and they denied it. I stated clearly I'm not looking for a refund but yet a new destination. I also informed Priceline that my ticket was listed as changeable before my purchase. I asked for a supervisors email so I could send the screenshot to them for proof. The email they provided me is false. I had them repeat it 4 times and I repeated it 2 times for reassurance and clarity. They have yet to return my call or respond via email. They also have not responded to my survey I filled out that they sent me.

I absolutely had the worst experience dealing with them. They are just ripping people off. Frankly, they should not still be in business. I made a prepaid car reservation with them. When I tried to get the car, there was a mistake in it and I couldn’t use it. I called them. They told me the reservation was made through rental cars.com. But, they were not able to provide a good number to reach them. I went through hell as I called multiple times, wasting my time. I could not talk to anybody from customer service that could help. Needless to say, I lost my money. They are horrible. Please, don’t use them.

They accepted my debit 497 for rental car then when picking up car said in ineligible because I used debit instead of credit. Avis said I will get full refund, because I didn't cancel but Priceline can only be reached in Philippines customer service, no answers to questions won't refund my money. 1 star was lowest I could give. Run from this nightmare.

I booked 1 room with a King size bed for my Wife and I 139.00 a night, upon arrival I have two reservations for the exact same thing nonrefundable, the actual room was 89.00. The remainder was Priceline's fee, mind you for two rooms, the attendant then goes on to say this has happened to 3 other reservations that same day, Priceline tells me this is the last room available but charges me for two rooms. If it can be avoided do not use Priceline, book direct.

I had to cancel a flight and I got a credit they tried everything in their power not to uphold. I was on the phone for 4 hours (not kidding). Got 1/2 of my credit and the other was just a day short. They told me that because it was a leap year that the end date changed, then this and then that. I got hung up on 5 times. Checking to see if my claim was valid...give me a break. I had the number for the credit right there. "Oh, what was the day you were traveling, can you tell me something else about the flight for security purposes." Many excuses to try and not uphold their promises and they didn't. Never again.. Straight thru the airlines!!!! I lost $700.00.

There needed to be a name change for Thrifty to complete the car rental. They re refused to assist. And canceled the request. I had. To pay more. Why go thru Priceline. Money isn’t a issue but I have a mother with dementia. There were errors in the reservation. Priceline could have corrected but they refused. We prepaid with CC. I hate them.

My friend and I bought a ticket with Priceline to go to Cairo Egypt. We were suppose to come home on 9/22 and we got an email saying tickets was changed to 9/24. Contacted company right away. Put us on hold for 4 hours and then told us they put a request to change our ticket. Never heard from them. Contacted them again and waited another 3 hours and as I write this I have been on hold with them with no hope to get a reservation to get home. We are two American women stranded in Egypt because of their lack of customer service. They are dishonest and the worst company ever. Ladies stay away from this terrible company.

I booked a few weeks before my stay and I had to modify my stay for shorter. It took them 2 hours to change my stay. Then when I got to the hotel it took them another hour with them and the front desk to get their stupid card to work. They didn't even resolve the problem. The employees at the front desk did.

I went to hotel website only to find at check-in that it was Priceline instead. At checkout I asked how much it would have cost through the hotel site. Found out that it had cost me more with priceline.

I booked a room at a hotel, the first room had roaches, second room was ok but then when I woke up in the middle of the night I saw roaches around our bed and in our bathroom. We had to end up sleeping in our car. Paid almost $100 and all Priceline could do was offer a 15% coupon. Very disappointed in Priceline.

I went onto Priceline to get a night's stay in Houston. A deal came up for a 2.5 star unnamed hotel. We purchased. It is filthy, dirty, dusty, dirt thick on fixtures, ripped up and more. Priceline said all sales are final.

Priceline agent reserve a hotel for me during Hurricane Ida. The agent told me that the reservation was 120. Turns out I was overcharged 100 extra so the stay was $220 expensive and on top of it all the hotel room was unclean. I went down to hotel lobby to find no one was able to clean my room. I felt Priceline had horrible customer service because they only offer 15-20% discount on next hotel stay and refused to refund my money.. I will never use Priceline again to book a hotel room.

I have had issues with Priceline 2 times. They will not help you. Their website and customer service is horrible. I am a CSR and I would never treat my customers the way they do. I know it’s all third party ** and no one knows how to do their job and so is the poor Americans get screwed by trying to save money and get stuck paying double. I will never use them again. Not only once but gave them a second chance and they done it again.

I booked with Priceline knowing (or thinking) you can get a better deal. I ended up paying over $200 more total than if I would have booked the same dates through the hotel itself and knowing which hotel I picked. When I called Priceline, they would not make any changes or refunds. Don’t trust them.

I booked a hotel room and had no problem. Went to check in and no problem. The next day I desired to stay again and booked a room as I did before and when I got to the hotel they couldn’t find my reservation. But they did whatever they did and I got a room. Then I look at bank statement and was charge twice for the same night. Found out the reason they couldn’t find my room was because it wasn’t under my real name. It somehow booked the room as my name on the email name I used which was boss man. So who’s at fault here? The first night had no issue and the second night I wasn’t even aware of the name being under bossman.

I received a call that mother was in critical condition due to covid. I was very upset and was looking for a hotel or anything close to the hospital. I didn't realize that in my search came up AL instead of AR. I called within minutes and explained what happened and asked to cancel my reservation. They said they did and Priceline could email me back and give a refund. Priceline just emailed and said the hotel refused to accept the cancelation. I will never stay in a Wyndham hotel or use priceline again.

If you are considering doing business with Priceline.. save yourself the heat and just pay the extra few dollars and go with a reputable company… here is my story thus far.. I am approximately 41 days or 6 weeks in with NO resolution… This is my 12th call since August 3, 2021 and each time I am told something different. I had a rental car that literally broke down on me and I received a replacement vehicle that I could NOT drive because the registration was expired. I was stopped by the police and advised that I should not continue to drive this car. I complained to Thrifty only to be told I MUST report this to Priceline for resolution.

Priceline has been a nightmare. I booked a flight through them and that will NEVER happen again. After booking my flight got changed to another airport. The airline informed me that I would have to go through Priceline to change the return flight. Priceline, however, is not taking any calls unless your traveling within 7 days. That's a little late to be handling people's flights is it not? I could not contact anyone in Priceline via chat, text or phone. That is horrible customer care and they either need to go out of business or they need to hire some more people. I can tell you now I am NEVER booking through them again! You can count on that.

I have been a very loyal Priceline customer for years. If any problems came up they were always handled quickly. Today however, I booked a room online. Upon booking it said the trip was no longer available and to rebook which I did. I ended up being charged twice. I was told I would not receive a refund. Customer service was horrible. I would expect a company to see it was an error and be willing to refund a loyal user however all they said was sorry, but we appreciate you being a loyal customer. No longer will I use this service!

Called to change a flight. Had to move and existing flight to an earlier date - had a week lead time. To get to a person is almost impossible - the IVR will hang up if your phone number brings up a flight more than 14 days out. Had to call back numerous times to figure out how to get to a person then they had to transfer me to another unit - probably offshore. The rep sounded like a robot and couldn't understand my request. Also, I'm telling her what I'm reading on their website and she tells me I have to go to the airline's website - but the airline website send you directly back to Priceline - no accountability. I will never book through here again!

Priceline has made up rules around canceling bookings for hotel, so even if it becomes wildly inconvenient for you to stay at the hotel you have booked, they will not even consider refunding your money. Cheap and dishonest. There are plenty of other decent booking sites out there to use.

Travel Dates 08/28/21 to 09/04/21. Had booked a suite but when arrived on 8/28 gave me a non-suite room. I paid more money for a suite room but the hotel said there were no suite rooms available; one will be available on 8/29. Called Priceline customer service, they did not help me. I said Priceline should refund me 1 day's stay, that too Priceline refused and did nothing to resolve the issue.

Priceline is the biggest scam out there. Avoid booking through them at all costs. They will not tell you about hidden fees and you’ll end up paying twice the booking price for a subpar hotel.. Oh! And when you contact customer service they will care less and tell you it was all in the fine print even though the place you’re staying has cigarette burns in the blankets and dirt in the sink and on the floor and should be condemned for the smell alone. I will never be booking through them again.

I booked a hotel through Priceline on a summer deal. I got a very good rate on the hotel. After flying for 6 hours we got to the hotel, Ramada, and when I went to check in that immediately said that they were overbooked and had no rooms available. They gave me the number of the different hotel that had availability. I asked them about the price for the hotel and they said it would be the rate the hotel had available. They then told me I would need to contact Priceline and they would give me a refund. I contacted the hotel they gave me and they gave me a price of $179 a night and my rate thru Priceline was $67 a night. I called Priceline on the phone and explained my situation to them of having the hotel overbooked and asked them what are my options. We were on hold for about 15 minutes and Priceline came back and said, "We can refund you the money," and give me an extra $20 (I was grateful for refund).

If I could give Priceline 0 stars, I would. Our entire experience with them has been horrible. We booked our honeymoon flights through Priceline. When we arrived to the airport we found out that our flights had been changed and that Priceline had failed to inform us of this change (they actually sent us a confirmation email that day with the incorrect flights!). So, of course we missed our first flight. This lead to us making our own way through several airports over the course of 24 hours to get to our destination. We attempted to contact Priceline while we made our way to our destination to no avail. We were on hold for hours and after all that they disconnected the call. We never received any compensation for this.

I booked a hotel with Priceline and it was a total dump which should be condemned. They wouldn't care about refunding my money. Won't use them again. I had bugs and it was dirty. No soap/shampoo. I called Priceline in several times with nothing but excuses. They won't refund your money once you've paid. Sure they give good rates but they represent some terrible hotels.

I booked two rooms in Hilton East Brunswick Hotel. It says there is free breakfast and there wasn't. There is only restaurant which is not free. We also came by one car, but both rooms were charged for parking fee. When I spoke with front desk they told me to call Priceline. And when I called Priceline they said, "Sorry. We don't have resolution for you." Be careful about booking through Priceline. You can end up with no resolution if you get charged for something you even didn't have.

My name is Andrey **. I booked two tickets with Priceline on July 18th, 2021. Due to family issues, I was forced to cancel them the same day. Priceline submits cancellation confirmation by email but I have not received the refund for one of the flights. I contacted Priceline a few times but could not get in touch with the human operator. The automatic system provides only confirmation of cancellation based on the customer's phone number.

I cancel a room on Aug 3, 2021. I was told that I will receive my refund in 3 days, cause I cancel on time. Today is Sept 9, 2021 and I still have not receive my refund. I call every week and every week they have a story or say it will be in your account and it's not. I just got off the phone with them and now they are saying that they have to put in for a refund request and it can take up to 14 days.

On August 3, 2021, I booked a 2 night stay {Aug.27 and 28th} at Super 8 BY Wyndham in Oxford, Ms. thru Priceline. I had to pay in advance. The payment was to Priceline. On Aug. 27th the cone of Hurricane Ida was projected to go across Oxford and I contacted Priceline and told them I was concerned about my safety and was thinking not coming. The agent told me not to worry. They would contact the hotel and to stay safe. On Tue. Aug. 31, I contacted Priceline because I had not received a refund. {$136.80} That's when the run around began.

I paid for a four stars hotel in Las Vegas for Labor Day weekends. However, the Priceline gave us a three stars hotel to instead of. And the customer service didn’t help us! Certainly, I will never ever use Priceline again!

Alright so, I rented a car and got plane tickets through Priceline (package deal). I receive an email a month before my flight and Frontier tells me they have changed my plane tickets to 1 am and the return to 5 am. Keep in mind I have two, under 5, children so this is just GREAT! I contact Frontier and explain the kids and 1 am flight and they end up changing my flight back to a normal time but it is 3 hours earlier on the departure and 10 hours later on the return flights.

I made a reservation thru Priceline for a car rental because you had the best rates, I can see why... Your customer service and the way your company is run it is incredibly unsatisfactory. Priceline you have changed the time to my pick up and drop off times to times I did not choose and due to Priceline having no options during booking thru your site that there are no changes to cancellations the times that you have put on my Pick up and drop times I am unable to change - this is incredibly poor service to your customers - and because of the way your company is set up and the way you make changes to one's reservation with NO type of Notification - there is a great chance I have to wait for 6 hours to pick up my rental.

I have had the worst hotel reservation ever in my life with Priceline. Priceline is not reliable. Whatever you agree with them you wouldn’t have at the hotel. You will face many extra expenses once you check in to the hotel. I was around 2 hours on the phone to remind them their mistakes. Once they accept the errors you will receive the money that you’ve paid due to priceline mistake after 7 days. We paid extra (almost 200$) for parking and breakfast at The Westin Harbour castle in Toronto. They are not responsible and responsive. THINK TWICE. PAY LESS.

I have been using Priceline to book hotels and until now I had no issues with their service. Yesterday I booked a room through priceline at the Hawthorn Suites in Chandler, AZ and as I arrived I am informed that the hotel is short staff and they don't know when they will be able to check us in. The hotel also informed me they no longer serve breakfast and they have been telling priceline but priceline refuses to update their website. I called priceline to ask for relocation or a refund and they stated that my reservation could not be canceled and they could not relocate me. I explained the situation and the urgency of going to another hotel.

This company is only out to take all your money. I booked a first class trip for my honeymoon. A hurricane destroyed my destination. A 1700 dollar trip. The company refused to give me a refund even though the trip was impossible to go.

I’ve never been so disappointed in a service. I rented a car for my sister after she was in a horrible car accident in VA. While she deaIt with ambulances, police and tow trucks I was on what I thought was the Budget rental site. She picked it up at Dulles around 9PM 8/30 and drove through the night to get to NY early in the morning on 8/31. After a few hours of sleep she worked with her insurance company and they use Enterprise so she dropped mine off around 3pm on 8/31. I waited a few days for the unused days to be refunded but hadn’t heard anything so I started calling Priceline customer service.

My hotel reservation was done by an "express deal" from Priceline in which you don't know the hotel until you pay in advance; however, in my case, they guaranteed that the hotel will belong to one of 6 major Chain Hotels. The hotel that was confirmed to me by Priceline didn't belong to those chain hotels as they offer in the guarantee. I called and explain the issue to two agents from Customer Service and they didn't recognize the issue and didn't solve the problem.

Made a reservation, company's website bumped it to the next day as it past midnight when I made the reservation. Was driving, it was late, bringing my brother's remains home so he can be with his family. Called 3 times to cancel reservation and 2 times were told reservation canceled. Expect refund of "said amount". Checked again as no refund posted, was told your refund is $0. As you canceled reservation with the 24 hr period. Very disappointed in this company's way it handles it business. Think twice before making a reservation. Don't do it close to midnight or you might get screwed too.

The first experience I had was a hotel room. We were exhausted from traveling. Woke to realize we had been sleeping in sheets with blood all over them and not from us. Second experience reserved a room with King sized suite. End up with a subpar room with a queen bed. We were going to a concert and there was no other rooms available since we accepted it. We were offered no customer service at all when we called. We were still charged for the more expensive room. No compensation. Nothing! Last and final time I will ever use them. I arranged a car rental then dates were changed. I have arranged many rental cars but not like thru them. Non refundable, non changeable. Which is completely absurd for a rental car. So I was stuck paying for a rental car I will not use. Read the details on everything. This place is a scam. They will not help you at all. Don't let them steal your money.

DO NOT USE EXPRESS DEAL!!! It's a lie! You WILL BE charged the same price that's already listed on their site. Express Deal = Priceline chooses the hotel for you. You have NO idea what hotel you will get. You are led to believe that it's going to be a better deal than what is on their website. SURPRISE!!! IT IS NOT!!! I booked a hotel 2+ weeks ahead of time by using Express Deal. I chose the shaded area on the Priceline map. Once I clicked accept, it gave me a hotel out of the shaded area about 10 miles southwest. Not where I wanted to stay and it was a 2 star hotel! Also, the cost of the hotel in the "Express Deal" was the SAME EXACT PRICE on their website!

I paid a few extra dollars on my Priceline hotel reservation for cancelation protection. After taking payment Priceline sent the information for my reservation including cancelation policy. Turns out that I have to cancel one day before check in. I tried to cancel more than 24 hrs before check in time and still I was charged a full days stay as penalty. Furthermore I couldn't even keep the first day and cancel the second day, more than 48 hours ahead without canceling the entire reservation and incurring a 50% penalty on my hotel charges. With Priceline a day is apparently more than 24 hours. And the customer service discouraged speaking to the next level of supervision; putting me off to receive a later call that never came. Here I'm a "VIP" member. I'm done with Priceline.

I was on the screen to book a hotel and confirmed I had the correct hotel, once I submitted the payment it changed to a different hotel 10 miles away and not nearly as clean or even in a safe area. I chatted with an agent and they said it could be reversed and then spoke with someone on the phone to confirm and they said it could not be reversed.

Horrible Customer Service and all of them have no idea what they're doing. CAN'T communicate as many hardly speak English. My tix I wanted to change my flight times purchased a plane tix with Priceline

Ordered on Priceline.com for a hotel that include free breakfast. However, after I check in, the hotel do not offer free breakfast. Called Priceline 3 times, the agent can not help. Feel fooled by Priceline.

Entered a hotel lottery where 2 hotels were good and the third marginal based on reviews. Of course you get the loser hotel. I called Priceline to complain and they refused to do anything. The hotel, Super 8 by Wyndham Twin Peaks, Longmont Colorado was a terrible hotel with a lying owner who refused to authorize a refund. The hotel had no elevator, no Covid 19 protocol, no staff were wearing masks, the room was dirty and dated, towels thin and worn, carpet worn with burn holes and the parking lot was scary with drug dealer looking people and homeless people with shopping carts hanging around. Do not stay there or use Priceline. Any time I used Expedia, they made good on a bad hotel. Not the same with Priceline. Avoid the bait and switch tactics they use.

I wish I could give minus stars. Concert I was to attend was postponed. Customer service (ha!) would not allow me to cancel or even reschedule. I explained that the $181.00 they were taking from me would now be the last dime of mine they would ever see. Did not matter. No reasonable outcome. Will spread the word to all who I know to NEVER USE THIS SERVICE period.

Steer clear of Priceline for bookings. They show 2 hotels you’re mean to get and I got a totally different one. BAIT AND SWITCH!! Will not be using Priceline ever again!! Then called to have it rectified and they claimed it was just a suggestion of hotels that we would get and refused to cancel the reservation.

This company is ridiculous. On trying to book what's on their website over the phone because we had to use a credit, they claimed "technical errors" and the only price they could book was more than double what the site shows. After multiple calls, (because you have to wait for them to call you back) that took hours and hours, I asked for a supervisor, who disconnected me and never tried to call me back! He had all my information through their file #. I just can't believe how companies like this function? Will NEVER use them again. Once again, "you get what you pay for!" Lesson learned!!

We thought we were getting a good deal. We bought the tickets, bought the insurance, were vaccinated, checked all the travel restrictions... We were so excited to celebrate our anniversary in the state where we were married 16 years ago. Too bad the governor of Hawaii said for all travelers to suspend travel unless absolutely necessary. This is something out of our control. But Priceline won't make any exceptions. The airline can't. The insurance doesn't cover it. WE are out $800 and do not plan to EVER use PRICELINE again.

Most recent booking had us in Baymont in Denver. Priceline app showed the king deluxe room as having a refrigerator and a microwave in the room. Checked in - no microwave or refrigerator. Went down to the front desk, none of their rooms have these things. Called priceline - the first person told me "well the website lists that as a hotel amenity not a room amenity". I didn't book through the website. I booked through the app, and I have a screenshot that shows the "ROOM AMENITIES" for this room lists them. I'm passed off to another person who tells me they can't guarantee the room matched what I reserved and prepaid for, even though it is listed with these things.

I booked a round trip with Priceline and had issues on both ways. My recent return trip got postponed and Priceline didn't even notify me. Now, I have to book a hotel for another day and bear all the hotel & food expenses. Since I'm traveling during Covid, it's a must that I have to carry a valid RT-PCR test. I got a covid test. Since my flight got postponed, that covid test will become invalid. If only priceline had notified me, I could have postponed my covid test too. Now I have to pay higher price and get another covid test. 'Using covid as an excuse for bad customer care is not a good excuse'. "Covid won't last forever, but the bad impression and disappointment Priceline is creating will last forever". I called Priceline customer care too, but I didn't receive any services, not even a response. Why should I allow my community to consider Priceline for services? Highly disappointing.

Priceline is terrible. Avoid at ALL costs. You'll be better off using Uber or a cab. We bought a package deal with flight, hotel and rental car. We arrived at thrifty at San Francisco airport on time to get our rental car. Upon arrival, they did NOT have ANY cars. Calling Priceline was useless as they don't answer. Hours later I chatted with someone who said they need to contact the local Thrifty and would get right back to me. It's 8 days later, still no call, email, nothing. What a waste, Priceline is ** as they reserve cars but they don't actually KEEP the reservation.

So I booked a motel with Priceline for the first time a few days ago do you days before I left for my trip. When I talk to the booking agent I specifically said I'd like a motel with a pool. This is my daughters and I first vacation out and she wanted to go swimming and hang out in a motel pool. We even left a day early so she could spend the day swimming and whatnot. We get to this motel and I can tell right away. There's not going to be a swimming pool. It looks like one of them cheaper run down motels. And of course they didn't have a pool and their continental breakfast is a granola bar in a bag for you and half burnt coffee.

Booked a room through Priceline. So FILTHY and NASTY. My brother called and said, "It's so filthy here. I refuse to stay." So I lost $127. Plus had to book somewhere else. Got the run around. NEVER AGAIN. TY.

I checked out price and availability of motel room. I filled out all information, including email and credit card information and pressed purchase button. After a few seconds a "This deal is no longer available". No room and now they have all my information. I feel I have really been scammed.

I booked a room through Priceline at Baymont Inn and Suites in Colorado Springs, CO. I called Priceline because the hotel told me in order to get a refund I had to go through them. I emailed the GM I. writing to request a full refund. We had to leave your facility due to poor health and safety conditions I.e. bloodstained bedding, stains on couch and insecure bathroom sink. I am absolutely horrified and will never stay at a Baymont again.

Priceline- I cannot authorize a refund for unused car 5 weeks before your rental without rental car authorization- even though purchase is through us. Dollar Rental Car- we cannot authorize refund it has to come through Priceline. We cannot help you. "Hang up." Me- went through this conversation 8 times for same situation. Needless to say losing $1000 and never use rental car. All this due to Covid19 preventing travels- both companies have no compassion.

I booked a round trip through Priceline from Boston to Budapest and back. I showed up at the airport at 4 am for my 7:25 flight back to Boston, just to find out that it had been cancelled a month ago. Priceline was notified of this cancellation but failed to contact me regarding this cancellation. I even received a confirmation email the day before my original flight plan telling me to check in. Furthermore, the online platform had not updated whatsoever and still had my original itinerary listed, despite being cancelled over a month ago. With flights being cancelled on a regular basis due to Covid, one might think that a company of this size would do a better job at letting their customers know of any changes in flights. This is not the case with Priceline. When I called customer service they made me wait over 2 hours just to tell me that there was nothing they could do. I will never use this service again.

I purchased a vehicle and paid cash for it but the owner of this dealership has been taking money from customers and not ordering the title or tags after we leave with a temporary tag. My tag on the van I purchased is expired and after many exhausting times of trying to contact the owner who ignores all pleas and showing up at the car dealership which has a huge locked fence around it, I have had to file a complaint with the Florida Dept of Motor Vehicles so that I can get the title and tags so I can have this car registered. I know of one other customer, Alline ** that also bought a car and the owner Jason ** has yet to file for a tag and title for her too. He is taking the $400 plus money and keeping it that is supposed to go to the tag and title and defrauding us consumers.

On 08/20/2021, My wife and I had to travel to Syracuse, NY. We had to book a hotel room at the last minute. We tried to book a room on priceline.com while we were driving but internet was fluctuating so my wife called Priceline. She spoke to Jay and she particularly asked, "Is this the cheapest room available" and he said, "Definitely yes." When internet became available in the service area we checked on priceline.com and the same room in the same hotel was available for $104.00 while Jay gave us for $142.00 which is a deceiving action.

Trip got cancelled due to work and Priceline refused to refund or give a credit. Talked to several different reps and they all said we will never give you a refund or credit and every supervisor will say the same thing. Then they hung up on me. It's absurd to have such strict policies even during non-pandemic times. Horrible business decision to keep my short term money but lose me as a customer forever.

I check into the Howard Johnson Hotel in Anaheim CA (Howard Johnson by Wyndham Fullerton Anaheim Conference Cntr) on Friday 8/20/21. The room was filthy, there was blood on the bathroom walls, the tub was slow to drain, the WIFI did not work, and the breakfast was disgusting, (burnt eggs and some kind of meat for both days with COOKED LETTUCE? The toasted was broken and the milk was watered down.) The floors were so dirty in every area of the hotel. The staff was rude and condescending when asked a question. I would not recommend this to my enemy if I had any!

We bought a package through Priceline. The airline portion of the package was canceled without notice but Priceline did nothing to help find more transportation. Although they sold a package, they would not stand behind it as a whole and I was left to find other transportation.

I have used Priceline for years now and haven't had any trouble. This past trip I had to cancel the second night of a two-night reservation. Chatting with them four different times with four different reps got me nowhere. Their reps told me that the reservation went through their sister organization, Booking.com. Booking.com does not answer their customer service line, does not have a live chat option on their website, even though they claim they do, and do not respond to messages sent through the 'Message Customer service' option. Basically, I'm screwed for the second night! Priceline is sluffing off responsibility to this sham of a travel service called Booking.com. I have had two Priceline reps simply tell me that I need to contact Booking.com, then immediately closing the chat so that I have no chance to respond!

Multiple emails have been sent proving cancellation approval eligible for Full Refund according to their own staff and yet no refund. Avoid and save your headaches. Completely unprofessional company. Just disputing the organization's charges and will write more reviews.

My son and I got a hotel room from Priceline. Got to the hotel they recommended and our room was not clean, water dripping from the ceiling onto the carpet, blankets on bed had holes in it, and they would not refund the room. Ended up sleeping at another hotel and paying for both places. I will NEVER USE PRICELINE AGAIN!!!!

Ok. So I needed my travel credit to be used for next flight. The customer service always had a long wait time. Then transfer me to flights department who didn’t have rates. It's all **. Wasted 15 hours of my time. Use a different service instead. Thanks.

I was stuck at an airport due to a flight cancellation and booked the incorrect hotel. I immediately reached out to Priceline to make changes and it took several reps to assist with no avail. Awful experience.

Customer services is the worst. I made a reservation that I canceled within less than 24 hour and they still charging me. Running from responsibility three agents had placed me on hold and transferred me back to the Queue. Their names are, Bhea, Doney and Shawnee. I haven't been able to solve my situation and it's been 3 months already. Nobody knows and refused to help me and the passing of time can turn even the smallest problem into a major issue. I've been told that managers are going to reach out to me, all LIES. This is very frustrating not able to solve my situation from unhelpful to outright incomprehensible. There is no customer respect, lazy listening, careless of context. Priceline deliver a consistent low quality service.

I booked a room with Priceline and they charged my credit card and then said the booking wasn't available, I thought it was one mistake but today I booked for a hotel room. They said, "You put the wrong credit card number in" and then a text message comes through that they charged my card. This is the second time. I had to stay on the phone and wait for an hour then, she tried to tell me my credit card was over the limit when my credit card had a 0 balance, She then said, "Well to get that charge off you have to talk to the relations team." They use tactics to try to say they have the lowest rate but really don't have those rooms available so now if I have an emergency $400 of my credit limit can't be used because it's pending on my card. This should be illegal. The last one was a rental car and I had to use another credit card otherwise I would have been stuck in another state. DO NOT USE THEIR WEBSITE, THEY ARE FRAUDS.

This faux hotel savings website is a complete scam. I recently booked a hotel that was supposedly an "express deal". Thought I was getting a bargain. Ha! When I get to the hotel, the desk clerk informed me of the rate per night, and it was $22 LESS than what I was charged by Priceline. I would have saved $22 if I had just booked the room directly with the hotel. People, DO NOT use this site, at least not for hotel rooms. If anything CHECK with the hotel first to ensure you are not getting RIPPED OFF by Priceline.

I rented a car through Priceline to pick up at the San Diego international airport and received confirmation that I would be picking my car up In Tijuana Mexico. I tried to immediately cancel and when I’m unable to get in contact with the car rental company or somebody from Priceline that could help me. Never never never pay in advance.

We used Priceline before so we said why not again? Well we land in LA from Seattle, had a reserved rental car. Our 4 year old had a severe reaction and we had to give him his EpiPen! Not able to get refund for non used car rental..

Worst ever... Totally all about them and how they can chisel you out of your money!! Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go through this company again. Do not use this money-grubbing company. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at its worst!!!

I booked a weekend trip through Priceline and the cost on the site quoted the hotel at $115.00 per night. I ended up paying $365.00 for 2 nights. Out of the total cost I paid a little over $100.00 in taxes. I tried to exchange the room from a single to a double and was unable to. I recommend calling the hotel you plan on staying in directly. You’ll pay less and will have the flexibility to change your reservation as needed.

I reserved a room and within minutes tried to cancel/change the reservation. I could not get in touch with anyone via phone so I tried the chat function, and that took over 15 minutes. I pleaded my case for a refund and was denied without consideration. I was willing to pay a cancellation fee and they would not entertain it. I called the hotel and they were willing to cancel as long as Priceline would agree, but in a total shocker, Priceline would not agree because it is commissions based. I lost $187.87 in a matter of minutes all because someone at Priceline would not give me a break. I will never use nor recommend Priceline to anyone in the future.

Updated on 09/06/2021: With Priceline, I contacted them within 5-10min of booking. I thought it was on date and the system changed to another or we hit the wrong date. They would not help change or refund. They said it was not on their side. They had to contact the hotel. It’s been a month now. I have contacted them multiple time. They will not return the money or change the date for me. They keep saying they can’t get ahold of hotel. I got ahold of Curtis inn and suites. They said it’s all Priceline and would not help either. Therefore, I just wasted my $80.00 on Priceline. But after all they always thank me for being a blue member which doesn’t do anything for me.

I made the mistake of paying in advance for both car rental and a hotel. This is the most inflexible company to work with should your plans require an amendment to the reservation. First, on the rental car. I paid $1,044 for a rental car in June for a trip that is to be taken in August. They falsely advertised that "inventory is limited" and "book the lowest price now." I discovered a week before my trip that the car could be had for $331. I contacted Priceline to see if they would make this right. Not a chance! They cite policy and in an indirect way tell you to go pound sand. Next, the hotel. I booked a hotel room in Vegas in September and my plans changed. I only needed one night instead of two.

I am a Priceline VIP Gold member, I thought that would mean something but I was wrong. I purchased a flight for my son and ended up needing to make a change the day before. I called, got the cost to make the change and paid it (was charged on the spot). My son traveled with no issues. THE NEXT DAY after his flight Priceline charged my card AGAIN. This was the beginning of a still going nightmare. 1st getting through to a human is almost impossible, once you finally do the runaround begins, I have had over 40 calls to Priceline I've been hung up on transferred, told the refund is on the way, asked to send in copies of the double charge (which I submitted), told they received it, told the refund would be issued in 1 to 2 days, then told the case is still being reviewed when I didn't receive it to now being told it could take up to TWO MONTHS to get refunded for THEIR ERROR. I WILL NEVER BOOK WITH PRICELINE AGAIN!!!

I travel with the government so the rules are pretty strict in regards to COVID. Back and forth with the airline and Priceline to at least get a credit for when my work is rescheduled. Neither would help. Priceline owns the ticket and could do nothing to help. Future plans will now go directly through the airlines. Tried to save $50 and ended up costing me almost $400 for a trip I can’t go on.

DO NOT BOOK WITH PRICELINE!!!! I booked a roundtrip flight for my family with four tickets for American Airline through Priceline for 7/30/21-8/4/21. I booked this for $1568.36 using my JCPenney Mastercard that was charged on 4/12/21. On 8/1/21, we called to extend our trip by two days and change our returning flight to 8/6/21 and were told we would have to pay the difference in flight cost. We gave them my girlfriend's Chase credit card number to charge this difference of $819.76. However, after returning home we saw that both her Chase credit card and my Mastercard were charged for the $819.76.

We ordered through PRICELINE - a room w/ a jacuzzi tub, king-size bed. We walked into a room with a bathroom so small that 2 people could not stand in it at the same time. The small old shower was behind the door and you literally had to almost be sitting on the toilet to open the door. No one was there when we checked in (they sent us an email saying that someone would only be there to check us in between 3 pm-5 pm). We showed up at 3:45- no one was there- office was dark, no notes. I tried to call- no answer. As I was about to leave- there was a small note to the right of the door that said that we could pick up our keys on the side table by the door. Got our keys with a letter that said check-out time was now an hour earlier than what Priceline had advertised.

I booked a room for $152.00 and found on the "Express Deals" had the same hotel and room for $69.00. They told me that if they cancelled my reservation that my fee would be $152.00. On top of that the hotel told me that I would have to pay other fees when I got there and the prices that Priceline charges are not the same as their prices. Total deception! Never again will I use Priceline or recommend them to anyone!

This company is absolutely the worst company in the whole universe. The customer service, the process of this company is the worst. I booked the flight through this company and later flight got canceled. I asked for reschedule, but they could not reschedule and then I asked for refund and they keep saying call back in 3-4 days every time I call them. They made me wait on the call for 2-4 hours and they suddenly hung up . Later I have to dispute charge with the bank. Omg these people, this company are the worst, they are disgrace, awful, sinners, blood suckers. Never ever book anything from this company or else you will regret. Worst company beyond imagination.

Is 2am needed a room to stay the night. Priceline Said I can check in at 3am. Made reservations. Turns out when I got to the hotel I can only check in after 4pm so I lost my money due to that false advertisement and had to pay a different hotel out of pocket.

I bought a ticket for my son and when he showed up early on a flight I did not pay for I wanted to cancel it and get a refund, I paid for a protection plan so I can get a refund and it expired a couple days after purchase which is a ripoff and any company says no refund from cancelation is a fraud. So now I'm out of $200 on a ticket my son never used. Fraud fraud fraud.

Booked a airstrip and room for July 30th. The plane broke in Dallas and AA and trip cancelled, no spares until next day. Priceline is absolutely impossible to deal with. Have made six calls and no one can give an answer on a refund. Always have to wait for a call back, up to four hours. Had trip insurance through Allianz and they don't have a record of my insurance even though Priceline furnished a policy number to me. As of today, AA refunded the airfare to Priceline, but Priceline says they cannot find it and are no longer able to look up this reservation. They say since they can no longer access that reservation nation they cannot refund my money. Again, American Airlines has refunded them my airfare. It is an absolute circus of speaking with people who are powerless and have no knowledge on how to resolve problem.

Trying to get a live agent on the phone? Good luck. I tried for over a hr, pushing this option, getting nowhere... Calling, pushing that option, getting nowhere... Calling back again and again with no luck. So if you have a problem / question that you can not figure out from their website or pre-recorded crap, you can forget it. Once they get your money, they don't care about you anymore. The really sad thing is that this piss-poor customer service quality is the new normal with so many companies.

I accidentally reserved and paid for the hotel across the street cause they would check me in an hour earlier. My mistake. I was really tired and usually go there. So I called Priceline to cancel it and they said there would be a 175$ penalty fee. But she told me it may be possible to waive the fee if the hotel OKed it. And asked for my approval to cancel. I told her "only if I get refunded right away and definitely not if it means I lose 175$." She put me on hold and came back with "good news". She was able to cancel and get a full refund and it will only be 24 hours to come back into my bank. So this was not good news to me cause I only had 120$ more and as a platinum member. 175 was the cheapest possible hotel.

The worst ever online travel booking website I have seen in my life, I had made a booking through Priceline and cancel the booking within 24 hrs. and I have not received my refund for the hotel reservation. I have called them 7-8 time in the whole week but I was not getting any satisfactory answers from them, I have also call to the hotel can requested them to cancel my booking. The hotel have informed me that, "You have made the booking through Priceline so they need to reach out to us on your behalf and cancel the booking then only we can refund you payment back," but Priceline is not contacting the hotel to take back my refund and instead of that they are telling me to contact the hotel and ask for the refund. The hotel policy clearly mentions that they will refund the money back but Priceline doesn't want to give refund back to me so they are making excuses. I recommend that never book through Priceline. They are not reliable to trust them.

I booked hotel with Priceline. They took the money. I was unable to stay due to not being able to use the card and I called Priceline. Was supposed to get 2 calls back. I didn't and they say I can't get refund because I was a no show but I did show up. How else would I know I couldn't use said card and hotel said they would tell Priceline to give me full refund. Well they never called me back and all 3 times said the manager wasn't there and needed to talk to them before giving me refund then finally the last time I flipped out. She said that hotel said I was a no show so couldn't receive a refund but why am I being charged for a service I was unable to receive and it should be up to date on their website.

I deserve a full refund, the hotel owner was completely unscrupulous, lied about refunding me, would not let me back in the room, the room was uninhabitable due to bed bugs, a really bad roach infestation and safety hazards like exposed wiring on the property. Priceline would not refund me, citing that the owner said that the property did not have bugs and when I then tried to get the key back to the room since the owner would not refund me in order to prevent the owner from renting out the room again to another unsuspecting victim the owner wouldn’t give me the room key.

Customer service is absolute trash. I tried changing my return date and received no help. All I got was the runaround. One rep tells me a seat is available, but says they need to request a price and me call back. When they call back they tell me the seat is taken. We try another date/time, they say they have a seat a available but just need to confirm the price, they'll call me and tell me THAT seat is taken too. And keep in mind they don't call you back in 5 minutes, they call you back after hours of waiting. And anytime you call them, the wait is more than 2 hours, in which they place you on a call back list.

I had a last minute business trip from San Diego to Sacramento. I found great prices through Priceline and booked both. The rental stated unlimited miles. When I arrived to Payless rental car to pick up my prepaid car I was told they needed a credit card for the mileage charges and that the unlimited mileage priceline offered was not correct. I left without the car and booked another again through priceline and had the same problem. I called priceline for help but did not get a return call until 3 houses later. By that time I was no longer able to make it to my business meeting or hotel on time. I reached out through BBB and priceline still refuses to take responsibility first their predatory practice of offering the "lowest" price then allowing their partners to change the rules of the prepaid deal. I will NEVER again use priceline.

Booked a flight and rental 2 months ago, went online and they have no record. They still have confirmations but wouldn't display. Any changes or updates need to go through third parties now? INCONVENIENT!

Priceline operates as a criminal enterprise, very predatory, if you book the wrong date or location, they will not help you fix the date or location...They will steal your money...Their criminal activities seem to be protected by their policy, although my policy is to not have my money stolen...But Priceline doesn't respect my policy, or me as a future customer, their only concern is how much money they can extort from you.

I purchase a travel package with Priceline, so I had a flight scheduled with a rental car. They gave me a rental far away from the airport and then tell me they cannot change it or refund it! Lousy customer service!

Had an issue with a car rental that we reserved via a vacation package on Priceline. We ended up not getting the rental. The customer service rep I spoke to via Priceline was amazing and very understanding. She handled the situation quickly and everything got resolved. My only complaint is there wasn’t a way for me to leave a review so that she could be recognized by her employers!

My experience with the initial purchase was fine, however choosing a rental car was ridiculous. You would pick one and boom unavailable. Went through that process 5 or so times. Once that was solved, we had to change dates and it became a complete nightmare. I had to keep playing phone tag between the actual flight company, car rental, and Priceline customer service. Probably spent an extra 300 in fees (only a 2 day trip) because I used Priceline. I would highly recommend you just book with the rental/flight company. Talked to the car rental desk service and actually would have gotten a better rate as a walk-in.

Booked in the middle of travel was told I will get a call back with refund confirmation and email didn’t get either. Called back following day to be told no refund will be submitted. Customer service didn’t care and I basically was robbed by Priceline

What person in their right mind would book roundtrip int'l tickets for a family of 6 for 1 week without luggage? Priceline, that's who. AA isn't the nicest airline, so fighting with them to pay for luggage was fun. Oh and Priceline didn't offer seat assignments, so my kids are scattered all over the plane. Can't change seats mind you. Frickin' HORRIBLE. NEVER AGAIN.

Stay away. Go straight to the rental car company you would like to use and do not order through Priceline. You will save money and headache if you need to make any changes. Worst customer service. They have no reason to help you as the 3rd party and it shows.

WORST EVER!!!! Bottom line, do NOT USE PRICE LINE or AMERICAN AIRLINES. => WORST CUSTOMER SERVICE!!!! They changed the flight schedule on their way which does not fit to my original schedule!!! So, I asked for refund to purchase another flight. I called Price line customer service 877-477-7441 -but they never picked up the call and their automated machine said wait until 14 days prior to departure. I have very important BOARD EXAM and cannot wait until last minute for flight change. So, I did prince line chat -they kept saying that they could not refund because of minor change; less than 4 hours. It does not make any sense to me because my trip is not for fun, but for my professional career BOARD EXAM which I cannot change the exam schedule. They still are holding this problem not resolving it.

First of all, I have used Priceline many many times. In fact, I am a VIP blue member. We have recently found ourselves in a situation that has been extremely difficult on our family. We were living with my parents, helping them on their farm, as they are getting on up in age. My mother has never liked my husband, or any man that's come into my life for that matter, fathers, etc. She convinced her husband, my step father that my husband was a narsissistic, compulsive dangerous liar and must be kicked out immediately, with nowhere to go, while promising me a new house and everything I could want and need if I divorced him. It was tempting because we have a 5 year old little girl together, and I didnt want to put her in a homeless unstable situation.

My wife used Priceline to rent a car to be picked up in Denver. Upon arrival the car rental company refused to give her a vehicle (due to confusion over her credit card). She immediately called Priceline and was promised a refund and she was able to rent a car from another company. About 10 days later she received an email from Priceline saying that the rental *had* been used and they were not going to refund (this was before Priceline even contacted the car rental company to verify rental status - we have the emails to prove this). Upon receiving the refusal email from Priceline she initiated a dispute with our credit card company. Subsequently, Priceline notified us that because we had initiated a dispute they were not going to refund. There is over $800 involved and IMHO this is outright theft. Our only recourse now is small claims court but it would probably cost us more in the long run.

We booked a mini van for 8 days through Priceline at rentalcars.com (owned by Priceline). We paid $890 to book the van and owed an additional $350 upon picking it up at SeaTac in Seattle. Unfortunately, our flight from Philadelphia was canceled last minute by the airline and we could not arrive at the airport in Seattle for 2 days. We just wanted to pick up the van for the time we reserved and pay the original price for only 5 days of use. Priceline offered a $334 cancellation fee, plus the ability to rent lesser mini-van for $1684. Lesson learned, never worth it to rent from 3rd parties even if it seems like a deal. This company will do nothing for you if plans go slightly astray. If I had called 1 hour later, they told me they would have taken my entire $890. As it stands, I have to wait 5 business days for the $556 refund.

Priceline actively deceived us as customers via the Pricebreaker feature. I was guaranteed a 4-star hotel in the Loop and was matched with 'Central Loop Hotel' - clearly categorized as a 3-star hotel. On Priceline, it's rated as a 7.8 - but apparently, Priceline doesn't use industry standards, their own ratings, and checks around at Trip Advisor etc - arbitrary customer reviews. I do not care whether Tom, Dick and Harry had a nice stay or know nothing about the hospitality industry. Priceline did not indicate anywhere that they were relying on customer reviews. This is active manipulation. This is 2021. Customers have access to information and the ability to change brands and spread their own reviews quickly. I would say shame on them, but I have no doubt that Priceline will be out of business.

Priceline's customer service is NOT expedient, or efficient. IF you urgently need airline flight help, FORGET IT. In more than a half a dozen calls to customer service I have NEVER WAITED LESS THAN AN HOUR, and then my call is returned by someone who's English is very difficult to understand.

I contacted Priceline to report an issue with the hotel and how I felt like I was being scammed for a deposit from the front desk employee and I explained to the agent that he could not give me an actual reason or show me actual evidence of the reason why he's asking me for this deposit. I was denied a refund and I asked if I could open a investigation or a case against them and that agent would not assist me in that and she also contacted the hotel and spoke with that same employee that was involved in the incident, instead of speaking with a manager she took this employee's story over mine which was not her right to do. The concern that I told her alone should have got an investigation going on. I was forced to have to book at another hotel that night and now I'm being forced to pay for two hotels when I only stayed at one and it surely was not Microtel Inn & Suites Claremore Oklahoma. Very very poor customer support.

Priceline has taken more than two weeks to follow up on a hotel charge for the incorrect dates. This issue is still not resolved! The agent today told me they are not even calling the hotel, except when I call them. On my previous calls to them during the past 2 weeks, I was told my issue was being "escalated" and I should not call them. I should wait for an email with the resolution. The agent today said that my issue has been "stuck in a pile of pending issues."

I used Priceline to book my hotel when I usually use Hotwire to do so. Nowhere on the booking on Priceline says there is a $50 hold by hotel which I have to wait 10 business days to get back. So that would have been $125 for the room. For $125 I could have got a room at the Hilton a better hotel than the Comfort Inn. Now I have to wait a week to get my money back and sleep in my car. I think I will stay with hotwire and stay away from priceline from now on.

Don't recommend this site to book anything. No support whatsoever. Just sorry for your inconvenience. Absolutely nothing. Can't get an answer from anyone... They represent hotels, and don't stand behind their customers.

I do not advise to book any flights with Priceline. I booked a round trip flights for my mother and daughter from USA to Europe in June 2021. While in Europe my mother suffered from stroke. I called Priceline multiple times. First of all, each time I call them I have to spend a lot of time to get through the answering machine. Then each time, I hear they will call me back in min 30 min. They informed me ticket is non refundable and I cannot change a date. They said I can cancel it only if I present a death certificate. They refused to represent me and call the airlines: United Airlines. I called UA myself. It took a lot of waiting time as well. United informed me that I can request refund if I present medical documents, something Priceline show know!!! However I couldn't complete the refund request since the flight is still active and not canceled yet.

Priceline rips ppl off. They don't care about their customers. Shame on you. You are a terrible company. I see I'm not the only one reading other reviews. You include false advertising pictures of hotels but when you actually get to the hotel it looks nothing like it. This hotel looks horrible! I spent $270 for a nightmare of a room. I wouldn't have ever booked this if I actually saw ''Real" photos of the hotel (Roach motel). You should shut down your website bc you suck.

I am so disappointed with Priceline. I booked a hotel room through Priceline and was told I could not cancel my room even though the room was filthy. I will never use your service again. Horrible.. customer service reps are no help.

I recently rented a van through Priceline/Dollar Rental and had one of the worst rental experiences of my life. I reserved and pre-paid for a 7-passenger van in Houston on the dates of June 28-July 6th for a family vacation in Wisconsin. We picked up the vehicle on the 28th AT 6:00PM. My check-in to our Wisconsin destination was for 4pm on June 29th. Around 12:00 PM we noticed that the air stopped working and had to roll the windows down and the check engine light was going off. We pulled over to check what was happening and it appeared that the car was overheating and did not have any antifreeze. My father antifreeze into the car and after waiting for an hour or so we tried to finish our drive to meet our check-in time.

Beware and be careful purchasing airline tickets from this company especially buying the insurance. They advertise this insurance they sell as insurance for changing or canceling your flight at any time which is completely misleading as it only covers you for medical emergencies not including pre existing conditions or overbooked flights and do not give you these stipulations beforehand, only after it is purchased in an email where it does you no good anyway if you have to cancel for another emergency. Their customer service is a complete joke. Good that will continue to put you on hold or find any excuse not to give you your money back or let you speak to someone in charge there. I highly advise anyone to not use this service or if you do realize you are rolling the dice on losing a bunch of money and time that you cannot get back.

All customer service is outsourced to another country. They are difficult to understand and communicate with. It's been a complete nightmare trying to get a straight answer out of anyone over there.

I called Priceline to book a room at Red Roof Inn Galloway NJ over the phone while looking at the rooms available on the Priceline website. The room is listed as a superior 451 sq ft 2 queen room with sofa bed. I paid more for this room because space was important. They assured me the room is 451 sq feet. I come to find out that this room does not exist. They still have this room listed on their website. It's their way of getting more of your money. False advertising. The room I got was 280 sq feet and was unfit to stay in. Don't deal with Priceline!

Using a 3rd party to book a hotel is a horrible experience. I had to leave the hotel 30min after check in for military service. The hotel initially stated they would refund my stay but since I booked through Priceline I had to contact them for a refund. It took nearly 1 month for any resolution and they stated the hotel general manager denied the refund. I will not only not recommend the use of priceline I will strongly discourage any other service member from doing so. Not a military friendly hotel. I checked in with my 2 kids while on leave for the military. Was there 30 min and had to leave due to being called back for military service. Very disappointed with the management.

My brother booked a room through you guys. Go to check in the hotel clerk informs us that they have a cockroach issue. He cancels and then you say it's gonna be 1 to 2 days for a refund. I would like for my info and account to be deleted. I will never have another association with a company that handles their customer in such a manner. And this will further be posted on YouTube and your own site as well..The customer service rep was rude and had no remorse to the situation of being 13 hours from home with nowhere to stay.

Priceline may get you cheaper deal when coupon used. Express Deal they present might feel good but only with luck. Priceline show you list of their hotels, you pay the price, Priceline choose the hotel for you. Their choice of hotel will be combination of 2 good with 1 cheapest and worst hotel combination, you going great good but end up being disappointed. I can give you my word, you will feel being fooled, stay away from express deal.

I rented a car when I went to a wedding in Birmingham, Alabama. Somehow there was a double reservation. There was one for Hertz and one for Avis. I really think it is Priceline's mistake because it shows an icon for three rental car companies, so my understanding was that the car could be from any of the 3 companies. Avis had a reservation for me so I rented a car from them. About an hour later Hertz called asking if I was going to pick up my car. I told them I already had a car from Avis.

Made a car rental reservation online and saw nothing saying it was non refundable. I needed to cancel and was ok with just receiving a credit. However, I was told I received a special rate. There was no refund. Then a few days later I received an email from them saying I could get a better deal under a special rate (that I supposedly already received). However when I called again I was not allowed to make any changes or get a refund. I will never use Priceline again and make it a point to tell others not to as well.

Do not use. We paid for flight and room package to Pensacola Fl. We arrived to hotel at 3 pm for check in and was told no room. Call Priceline. And was sent to La Quinta Inn that had black mold all over the lamp shades and bathroom so we refused that's room. Got a letter from front desk saying we didn't stay. So we had to pay another 650 dollars to find a clean decent quality hotel at 7pm because Priceline couldn't find a room for us but we already paid for it. Now I'm still trying to get my money back for the room 14 days after and they are still trying to tell me it can take 2 billing cycles hahaha what a joke. People please make sure you research this company before they try to steal your hard earned money. I will never use them again. And I hope you dont use them either.

I used Priceline for a one night stay. They sent me to the Super 8 at the Asheville NC airport. When I arrived, the door to my room was already open, the a/c was running, and there were ants all over the floor. Both of the beds had blankets pulled back and wrinkles in the sheets that looked like people had laid there. Upon closer inspection, there was blood splatter on one of the sheets, looking like someone had stuck a needle in themselves in that bed. At this point I'm considering myself lucky that the trespasser was not still present. I returned my keys to the front desk, notified them of the situation, and told them I could not stay there. They told me I needed to contact Priceline for a refund.

I rented a car in Austin Texas. The car was horrible. Look like it been crashed. I had to take the car because I needed a car while in Texas. I was promised a 20% discount & have never received it, have never seen it, can’t speak to anyone because their customer service will put you on hold and no one comes back. First time using Priceline & will be the last. The worst customer service I have experienced.

I used Priceline to make a hotel reservation. Upon checking into the hotel, within 10 minutes of getting into bed, I found a bed bug crawling on me. I immediately packed up and left the room and went to the front desk. I demanded a full refund since the room was unusable, but the hotel management refused to provide a refund since I had "used the bed". Yes, I had used the bed for 10 minutes before I had a BED BUG crawling on me. The next day I called Priceline and demanded a full refund since the reservation and payment was made through Priceline. Priceline also refused to provide a refund. They sold me a product that was unusable and then refused to provide a refund.