Priceline Reviews

This is absolutely counter to what their website advertised. I would not have purchased these tickets otherwise. They refuse to let me reschedule, and they refused to give me the name or address of an executive I could contact to address this policy switch. They would only send me an online feedback form. When I said that this was not satisfactory, the agent hung up on me.

My experience with Priceline has been amazing. I had to cancel my trip, and I had an unrefundable car rental. The agent heard my reasons and found them genuine to give me a full refund. This is customer service, loved it and I would recommend to book with Priceline for peace of mind in these very unusual and uncertain times.

Priceline is a malicious company. I booked a hotel through them only to find out that I paid $30 more on Priceline than the actual hotel was charging! When customer was called, they refused a refund and said "the hotel is not supposed to tell you the price of the room". I am absolutely disgusted with the customer service I received AND the fees I was charged on top of the more expensive room price. I will NEVER book through Priceline again!

They canceled my reservation without my consent and the price for renting that particular car is now higher. They told me they can't reinstate my order nor can they provide me with the initial price I ordered the car for. I don't understand what their customer care is there for. They might as well not have one.

Was so excited to book my daughter's High School Graduation trip. Did tons of research, made our decisions and booked. After booking started reading all the fine print to come to the realization that even though I selected DEBIT for car booking pick up. They booked us with Fox rental car. I called Fox and they basically told me, "Too bad. So sad." We have asked Priceline to update their website to not show cars from them when Debit was selected. So I call Priceline.

I canceled a flight one day after booking, keep getting told my refund is on its way...It's been a month now, no refund, they just keep giving me the run around. I'm about to sue them. Hours upon hours on the phone, getting nowhere.

I called as they report more discounts. First I repeated myself so many times on where and when. Then he could not find places even though there were many on the site. 15 min later after the wait time. I am not sure if they just want you on the phone to get information as the person did not have a clue on booking. Waste of time.

When Joey Was lying to me and try to not to refund the money before 24 hours expire free cancellation this is the biggest scam. That’s how they scam people and never refund the money through all my trip.

Worst service ever. Rude and mean the manager and they won't refund back your charges in your card. Poor service. Don't recommend them for any kind of reservations. People use any other company except Priceline.

Rented a car through them with Thrifty. When I went there to pick up my car, Thrifty had no cars left and I was told (like other clients) to come back the day after. I went back the day after and picked my car (and my receipt proves that). I asked Priceline for a refund of the portion of the reservation that was no honored, due to Thrifty's mistake. They said they reached out to Thrifty but they say there is no evidence there were no cars left on the day of my reservation and they refused to refund me. So Priceline ended up keeping my money and paying Thrifty less than originally due. Scam. Stay away from them.

I was scammed by Dollar car rental with the assistance of Priceline. I booked a rental for a set price through Priceline. Paid with credit card. When I pick up car I declined ALL additional charges. I signed the electronic receipt. Dollar agent lied and indicated I ok'd the additional charges which added up to twice the rental sum and now both Dollar and Priceline refuse to do anything about it and instead claim it's the other's fault - DONT DEAL WITH EITHER -I am elderly and they target the elderly.

I made a car reservation and never received confirmation details. I called Priceline the week of my trip to obtain the details for my reservation such as where and when to pick up the car. The man on the phone was incredibly rude (I thought he was having a bad day, but no they're all like that), and he refused to honor my reservation. He literally canceled my reservation and then also refused to give me a car rental for a different date or a refund. He instructed me to do a chargeback through my credit card and hung up on me. Months later, Priceline is disputing the claim with fraudulent and false information. They reported that I asked to cancel the reservation, which is untrue, I had to rent a car from somewhere else because they wouldn't honor my reservation.

I bought my ticket for Christmas on this page, which I will never going to use again. I trying to reach the company too many time to cancel my flight and get a voucher for future flight at the begging was for the COVID incremented and country closures. They said they was looking to get a refund or voucher with the airlines which I never heard back from them and I called too many times to get answers with no luck at all. Now I was not able to flight on the date because I was exposed to COVID on the Christmas parties. I call them couple days before my flight to advice I was exposed and now they said I lose my money because I was not show up. This is crazy. That is the reason why we see too many COVID cases, I guess they was expecting me to travel no matters if I was infected. They don’t care about the safe and security of their customers.

Booked a Rental Car to thought Priceline.com. They sent me to scam rental car company called Economy Rental Car, which they claimed was at the airport and it's not. They have hidden charges for everything. Priceline doesn't care. I didn't rent a car because these guys were trying to charge me $5/day to use my own insurance. Every customer that was at this establishment was pisssed and regretted going there. The reviews about this place are clear (too bad I didn't read them before) but Priceline doesn't care. There is even a video I have linked to below. Priceline stole $845 from me. They sent me to a fraudulent rental car company. Do they even have a system to vet their vendors. Priceline doesn't care about their customers.

I made a hotel reservation through Priceline.com via their "ExpressDeals" and it was anything but a deal. They advertised a mystery 3.5 star hotel in a specific area for $75.00 a night, but did not disclose the name of the hotel. This "deal" was non-refundable. We decided to give it a shot based on the star rating. The hotel was run down and ill cared for. The room lacked amenities that are standard for 3 star hotels. There was broken furniture, peeling paint, peeling wall paper, peeling veneer on the doors, and generally just "banged up". I contacted Priceline through their Live chat helpline, told them about the room and how it was NOT 3.5 stars. They simply said "Your room is nonrefundable. There is nothing we can do".

The hotel we booked was listed by Priceline as 2.5. It was not. It was dirty & old. The room needed repairs. Listed as breakfast included which was not. Trash cans were not emptied. Bathroom ceiling badly peeling. Bathroom door all busted up and covered I don’t know what. Open bottles of water in fridge. Surfaces including floor all sticky.

Priceline has been great to get me some expensive, 3+ hotels. However, when I booked a 2.5 hotel with them this week, I was sent to a motel instead of a hotel. The place was dirty, noisy, and I could literally hear people banging next door or talking and partying. Called priceline and they basically said that if the hotel could not solve the issue, there was nothing they could do about it. They did not honor the fact I had been booking with them for years and exclusively during this trip. I feel scammed as I paid over 500$ for a 3 night stay in a place that resembles more of a shelter than a hotel…

I rented a room from Priceline and there was roaches which I have videos of. Too big of video to upload here and they offered me a 15 percent coupon And the hotel has more integrity than Priceline said they'd give me 50 percent refund. Then Priceline said they will only give me 5 percent coupon on express deal only because hotel gave me half money back. They are not refunding you even if your hotel has bugs. They get your money and after that it's your problem. Don't waste your time. They have no morals. It's all about the money. Pathetic excuse for a company. They are basically slum lords. And the couple Dollars you save aren't worth the bugs and bad service. Priceline is a fraud.

I booked a room at Ramada December 27 for a stay January 1st, I get the room and it showed 2 beds. It was only one bed. I upgraded the rooms and found out that I paid $3 more for the room than I could have paid at the hotel and a service charge of 16$ when normal taxes would have been 7$. Priceline has a price match as long as it's brought up 24 hours before. I never even knew of the difference until check in. Long story short always call the hotel in advance to make sure the price that you are getting is best price. I've had issues twice with the hotel actually having better deals than any of the hotel booking apps. Just call first with numbers wrote down. I won't be using Priceline again. Customer service was no help at all.

I would not use this company if I were you. I personally will never use this company ever again. They're rude, not helpful, infuriating, and genuinely don't care. They won't let you talk to anyone and if you do and they often just end the conservation if you ask them to help. They just seem awful. Please do not use this company for your own sanity. VERY BAD.

Thought I was calling the Holiday Inn to make a reservation. Rep just said reservation desk. Did not disclose who they were and that there was a fee. Didn't see the fee until I received my CC bill. I called them to ask at what point to they disclose who they are and that they charge an extra fee. I was told they always give this information out, and the rep must have made a mistake. This information is incorrect and deceptive.

I got a room there at Holiday Inn Express Greenwood Indiana. I checked in and an hour later I found out I had covid-19. I'll let the hotel know that and they refused to refund me the 120 plus dollars a cost and still have not refund the $50 extra I put on for incidentals.

I stayed over the Christmas holiday at Hotel Glenpool, Glenpool OK. I wrote a correct evaluation of my experience such as a non-working TV and the downgrading of my experience there. On looking it up on Priceline I found they had eliminated my comments and written "No comments left" below the rating. On reading further I found they had done the same on many others that gave less than their desirable score. This might make Hotel Glenpool management happy but is not being fair or honest to their customers. I have counted on Priceline for many years in the past and am disappointed in this policy.

I made a hotel reservation online, and the page asked for the number of people per room and age. I entered all the information and confirmed the reservation. When I finally arrived at the hotel, the hotel said that Priceline only made the reservation for 6 people instead of 12. I ended up paying 5500 extra to be able to stay in the hotel. Priceline washed their hands saying that they just made the reservation for the rooms not for how many people will stay, even though they asked for that information and never told us that. They said that they don't charge for children, but the HOTEL does! It just didn't make any sense why would we say we have 12 people 4 in each room and they only put 6 and don't tell us to call the Hotel to pay for the additional people, because they can only book the rooms. As simple as that!

I booked 2 rooms at the same time and was charged 200$ more for second booking, I proceeded with the charge, being afraid that room might not be available if I cancel. I called Priceline right away stayed on the line for more than 30 min with customer representative, mistake was not corrected. Nobody even apologized for such a mistake. Very unhappy and disappointed. Small detail one booking was made with Canadian card and another with American (I was booking Fairmount hotel in Mont Tremblant Québec) American card was overcharged. Maybe Priceline overcharging Americans for Canadian hotels??? Representative told me that the problem that Fairmont is not answering and she is not able to correct the mistake.

I purchased 2 flights. Now I get tons of emails and text msgs from them constantly. I tried to email them to make them stop but that's where I made mistake. I had to give them my personal info to stop the texts and emails. All that did was give them more ways to attack me. Beware. Like many companies their decisions are made by shareholders and trust me on this. There is nothing more evil than shareholders. If you told shareholders that all the employees were in fact slaves and were not getting paid, they would stand and applaud for their savings.

Had a reservation made through Priceline about 2 weeks ahead. Received an email 5 days before and said “Hotel” cancellation our reservation. Called the hotel and they said that Priceline canceled the reservation. Spoke with the hotel manager and she said this is fairly common for Priceline to cancel. She wasn’t sure why they tend to do this but noted they have had this scenario happen before with Priceline. She recommended not using them in the future.

Upon choosing a pick up location for a car rental that I had wanted to book due to a snowstorm predicted to happen on Christmas Day, my drive to visit my family would take one hour long and wanted to rent a safe vehicle to do so. The pick up location I had chosen was close to my house and was walking distance away. Upon completing my rental purchase, the email confirmation I received for the pick up location changed to one that is 40 minutes away from me. I called Priceline immediately and told them of the situation. They told me this happened as the location I originally chosen did not have any cars available and auto defaulted to the next location closest to me. I told them I wanted a refund.

If I could give 0 stars I would. I was given confirmation for the flight I purchased (even received confirmation 3hrs before departure) but when checking in, that same flight was for a different day. Terrible company overall!! They didn't take responsibility after I confirmed with the airline that Priceline was the one to make the changes and not the airline itself. Will be recommending all family and friends NOT to use Priceline. Please do the same with your people.

I canceled a flight reservation but unfortunately due to Priceline's contract I still have to pay a reservation fee. Buyer beware. Book with caution. Their representative was nice however their booking policies need to change. I gave a 72 hour notice of canceling and still am forced to pay.

I booked a flight from Chicago to San Antonio and Priceline sent me to the wrong airport and therefore missed my flight and had to spend Christmas alone seeing that my family lives out of state. This business is horrible and refuses to even call me back or even give me a refund for their error.

I booked an international business class ticket via Priceline. On the day of departure, the airline refused to check me in saying that the other leg of the ticket is not confirmed and they can't let me board the first flight. I had called priceline three times to confirm the ticket and reservation. From the airport I called them 20 times, but no one picked up. They have made it impossible to get to any human customer service agent, NO MATTER the situation or urgency. I had to go in between various counters for 2 hours before getting a very uncertain resolution, which put the whole trip at risk of me being stranded in a foreign country. With covid the situation gets even worse because each country has their own quarantine, vaccine and testing requirements. I will never book with them again and would caution others to do so either, especially for international or travel with different airlines connecting flights.

I was not able to go on a trip due to COVID. I had to personally contact the hotel to ask for changes, after the hotel agreed to make the changes Priceline refuse to do them. They were rude, unresponsive and unhelpful. Other stays on my trip were booked through Expedia and Booking, they were actually trying to help and were NICE. NEVER BOOK THROUGH PRICELINE!!!!

I bundled a flight plus hotel with Priceline to Cancun early in the pandemic. Priceline cancelled my flight the night before my flight and declined to offer any alternative flights, flights which the airline offered to everyone directly. Priceline then pocketed all of the $650 I used to reserve the hotel without refunding. An airline representative told me that they did offer alternative flights to Priceline to provide to me, but Priceline simply "doesn't care" and neglected to pass it on. I'm now reaching out to NBC's consumer investigations to share my experience.

Booked tickets through Priceline on Air Canada. One ticket was refunded, the other was not. I have been calling Priceline for SIX months and NOBODY is empowered to follow up, call me back, or resolve the issue by refunding the money. Air Canada has proved that the money was returned to Priceline. It doesn't matter, Priceline will not follow through. Imagine...every time you call you are on hold for hours. Then, when you finally get through you are put back in a queue for a Supervisor who will not provide their contact information but will provide lip service with, "oh, I'm so sorry I will escalate and we will be back in touch within 72 hours". These people do not care. Never, ever use them. It is not worth saving money with Priceline because their service will set low expectations and still not achieve. What a sucker I am.

Worst experience I have ever had. I had a family trip planned to TX the week before Christmas. After making a mistake on my reservation I contacted Priceline to get it fixed but then they told me I needed to contact NU the car rental Place directly, Even though I directly booked through PRICELINE!! I spoke to a gentleman over the phone who Confirmed that he could change my time and that it was ok for me To Pick up my car at 7 in stage of 12. I took a Uber to the place to pick up my vehicle only to be met with an EXTREMELY INSENSITIVE UNPROFESSIONAL SUPERVISOR WHO told me she would not be able to provide me my vehicle. I explained I had my 3 children waiting to leave and the rep told me I could. She continued to explain she, “Did not care who I spoke to or what they said. They would not honor it.”

I wish I could give 0 stars. My family and I bought tickets for the flight Seattle - Honolulu 12/25/2021 and back 01/03/2022. Their system somehow switched both departure and return date to 01/03/2022. The next day my daughter noticed the mistake and we immediately called Priceline to correct it. However, we were deceived, left without $2,300 because Priceline does not want to help in any case. These people are thieves and scammers.

I had to change my flight 4 times and each time they charged me a fee of $250. Also they put you on hold for an hr or longer each time I want to change my schedule. It seems they do that on purpose to make you want to pay for the ridiculous fee. I called them 6 times and they hung up on me twice after making me wait 2hrs or longer. If you want to save your time and money. I'd strongly suggest that you pick elsewhere to buy your airline tickets.

I went to book a hotel through the website. A airport shuttle was very important to me and I added to the filter option. The hotel I booked did not have a airport shuttle. Priceline refused to correct their error. The representative said “it’s just one of those things”.

I booked five flights 6 months ago and Priceline has changed My flights about 8-9 times. The flights they reschedule are horribly long, and more than one stop. Customer service do not help. All they say is, "I am sorry," but rebook my flights at their convenience.

FLIGHT CREDIT IS A SCAM! I have flight credit due to Covid-19, so I’m trying to rebook my flights and they transfer me to a senior dept to get approved and leave me on hold for 2 1/2 (they did this 3 times). The last time he says he got disconnected and said I need to hold for 1 hour and 35 minutes. I think this is a scam, they keep you on hold until you’re completely frustrated and no longer want your tickets. I asked to speak to a manager and you can’t, he says the wait is also 1 hour and 35 minutes. I have never received my credit and I will never use Priceline again, I actually deleted their app. They took my money.

Called three different times to use the flight credit to reserve a flight, every time had to schedule a phone call from them which is like an hour wait to use the credit for booking the flight. First two times the phone got disconnected after calling 1 hour later and never called back or sent an email to reach where the call left. Had to call them for the third time. Same. Had to schedule for an hour wait time to get a call back from them, once they called and informed the flight number I wanted to book then they said they can't see the price and have to transfer me to different departments which wait time was two hours.

I will never use Priceline again. I used one their “partner” companies called Agoda. Left hotel after 2 days. Let’s just say I was within easy walking distance to drugs and prostitutes. The motel should put that in their Yelp ad lol. Anyway, the GM approved credit of rest of week which was 4 or 5 nights. However he politely requested that I contact Agoda and then call him to verify the credit. Hmmm. He gave me 2 numbers. I was told to contact Agoda.

I reserved a room in the hotel and did not get the specifications that mentioned, no compromise with reception, given a smoker room with a very bad setting old damaged washroom, the hotel agreed to cut the statement and invoiced for 1 night and referred me to Priceline to refund, phoned Priceline and referred me to a sister company booking online as the subcontract, and not willing to help or refund, don’t trust and never use them.

Me and my family reserved a car in advance using Priceline. When we arrived off of our flight in Florida late at night with two children, we were informed that the car which we already paid for wasn’t available despite the reservation. They stranded us and took our money. They still haven’t refunded the rental fee. Do not order a car here. This company is criminal and in no way trustworthy. I feel sorry for anyone unfortunate enough to use Priceline. I wish I could give 0 stars.

I was looking to rent a car for a couple of days through my phone, the buttons don't load completely so I booked a car instead of moving onto a next page which is what I thought I was doing. My car was booked for $150 and when I talked to company reps, they wouldn't allow me to cancel or change drivers. I was able to actually cancel through the rental service ACE which was the actual company renting the car but I'm still fighting with American Express to cancel the charge. I don't understand how a company can keep the money for a service that they are not even providing with they're the third party. For any rentals, the customer should be able to cancel or change within reasonable timeframes. Complete scam, just go with Enterprise.

I canceled my hotel reservation in less than 5 minutes from the time I did it and Priceline kept my money, I was denied to get a refund, I lost $120 in less than 5 minutes and that's fair because I was not aware of it otherwise I would not cancel it.

I booked the Halekulani Hotel a month ago, but my reservation at the hotel was never confirmed. I have contacted Priceline more than five times, and I was informed that my reservation is canceled, and they have to switch me to a cheaper hotel without any compensation. I am really disappointed by its service.

We have used Priceline for years without issue. Lately, not entirely Priceline’s fault but you must be aware that the total price listed for a hotel deal maybe hundreds of dollars off. Hotels have many hidden charges that Priceline may or may not list. We had $260 dollars tacked on to a recent 4 day stay that was above the listed “total“ price.

Long story short Priceline booked us into a place that was a druggy roach motel and due to policy refused to give me my money back even though reviews said it was unsafe. They told me that the motel deserved the chance to prove it was not as bad as the reviews (wtf?) so now I had to stay to get my money back which I did so I could prove how gross it was. Then I went to write a review and after 15 mins of scrolling and searching and clicking my booking, clicking on the hotel page…nothing. It's all a lie. The reviews on priceline are fake. The hotel photos were faaaar from accurate. I have all the evidence to prove it but they don’t care. They now say I am supposed to take it up with the hotel? Even though I booked through Priceline. Literal and total scam. Be warned.

I made a hotel reservation for a hotel that was supposed to be close to the airport at which I was arriving..As soon as I got the confirmation and Priceline revealed the name of the hotel I checked the location..35 miles from the airport..I asked them to cancel and they said no. Be careful when dealing with Priceline...Be very careful

I'm not one to write reviews but I'm writing this to warn people about what Priceline is doing with hotel reservations as this just happened to me last week December 2021. I went on a family vacation and had a hotel reservation confirmed through Priceline for over a month. I arrived at the Conrad Hilton Hotel in NY and was told by the hotel manager that Priceline keeps booking their rooms out even though they've called repeatedly and told them there are no rooms available. He said they have 10-15 Priceline families every week arrive and he feels so bad to tell them they have no reservation. My family and I had no rooms, we waited in the lobby for 8 hours while Priceline gave us the runaround and said they were escalating out case to their "Relocation Team" and promised to give us a comparable room.

I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toilet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken.

The worst! I made a hotel reservation, Called the next day to cancel it and I was told it was non refundable! I will never use them again, ever!!!! I want my 200$ back. Are you crazy! You most definitely cannot keep my cash!

I was ditched by Priceline hotel booking. My itinerary clearly said breakfast included with hotel booking. When I reached hotel the hotel said, "We will not offer the breakfast." When I talked with Priceline, they did not believe me hence they called the hotel and confirmed. When hotel confirmed Priceline supervisor said, "We cannot compensate because hotel is not offering any compensation." But promised me to do their best. Many days passed. No word just the same false promises. I will never deal with Priceline in future. Priceline please note "what happens when a customer dissatisfy and writes the review." Please contact me for removal of review. **

TERRIBLE TERRIBLE TERRIBLE,, terrible is even understated. These people are thieves and scammers. Booked an all inclusive resort for 6 nights, after checked in, the resort was not what was advertised on their website. Called Priceline and got NO help. I spoke directly with the resort manager and they agreed to let me to check out early without any penalty and only charge me for the night I stayed. I called Priceline and got them involved and they told me I will receive refund after I check out and leave the property. However, these Priceline thieves never refunded the remaining balance. I called them more than 20 times and got nowhere.

When I bought ticket online and paid for it. I have to canceled the flight for this ticket because have CV 19 at the flight time, I called them and they said no worries, you still have a credit with the money you paid for this ticket and you can use it up the one year so after I get recovered from CV 19. I called them to improve my ticket for the new flight which the price less than my credit I have with them. They said when I called them we will charge you about for this ticket according the price not post it at price line but according for the original price for the flight company with was at that time over $400 with American online. but the same ticket for the same day and time at prices line post it for $230 so they asked me to pay over my credit to pay this ticket. They don't tell you that when you cancel your flight and keep it credit, but when you ask them to use the credit they told you that, they lies a lot about everything.

On 12/13/2021 after reporting my concerns with Priceline customer service and the Hotel's manager they deflected the issues of ADA-complaint Hotels associated with their website. The hotels I was booked into only had 1 room with ADA-features and they were taken. When I contacted customer service the 1st time, I was hung up on, the 2nd time I was haggled, routed and deflected to other customer services workers. I needed easy access to use the bathroom amenities, none was provided.

I booked a hotel that ended up being a motel and after a homeless person tried to break into my room I left and Priceline was issued a refund for the 5 remaining night. They refused to return my money. They promised a refund and their managers lied to me for a week and now say the case is closed.

I didn’t like the deal which you pay first to know later what it is. I’m paying a LOT for 1 night to stay at …. Super 8?! Really?! I can’t even cancel cause it’s an “express deal”. What a joke…. Very deceiving.

My parents were denied boarding because was PCR test was not done in 24 hours. I called the airline to change tickets to the next day they called me to call the Priceline as they were the agent with who I booked my tickets. To avoid ticket transfer fee I called Priceline. I called Priceline a few times before I could get thru the call center. It was one call for 2 hours, attached the proof of call screenshot, she asked my credit card for change price, booked me, confirmed flight and sent me this email attached sample. I asked her for the receipt for the trip. She did not have it. So, she hung up. I called twice, they hung up and the third time I was told I will receive a callback in an hour. It was the middle of night in US. I fell asleep. I receive an email after 6-8 hours that this change was made directly by me so the priceline is not responsible. I checked the airline and my confirmation was canceled. In the meantime my parent was on their way to airport.

I booked a hotel that stated it was pet-friendly. I drove 4 hours try to check-in and was turned away because they are NOT pet-friendly. Pinky a manager at Priceline was extremely rude and not helpful!

I had a vacation planned so I booked a hotel through Priceline with a flexible cancellation policy. My household ended up getting covid so I had to utilize the flexible cancellation. I expected a refund but Priceline said the hotel had the final decision on cancellation. That is not what the reservation screen said when I booked and I had proof in screenshots that I sent. Priceline basically said that my proof was invalid and they would not honor the offer they had made for flexible cancellation.

I utilized Priceline services. I was not notified of the airline change until the day before my departure. I called Priceline and they basically told me to call the airline directly. They offered no further assistance.

Priceline should not be in business any longer. I had to cancel my trip August 2021, due to the rise of COVID again. I was told by the customer service rep that I will have a credit good until 5/2022 and I only had to pay a service fee and taxes. I called Priceline Dec 4 & Dec 5 to schedule a flight due to a death in the family. The original tickets were $286.00 per ticket for a family of 4. The rep said I need to pay an additional $1,000.00 because the prices went up and this what the airline is charging. If you have two different airlines as departure and arrival you will be transferred to different departments. The rep told me she could not give me the discount for Delta, but did not explain why until I became upset about it and then she started yelling and screaming at me over the phone and said the credits are given per each airline department and you will be transferred once I process your American airline tickets.

The hotel room was loud, there was a speaker outside my room with music until 3 am. I complained to the hotel and Priceline, but they kept bouncing me back and forth. Found out that price line charged me $350/night for a room that is $150/night. I will never use them again.

The worse vacation package of my life by far. I took my long term partner on a 5 star "all inclusive" vacation package for 9 days. 1st, we we not told about the new E tickets requirement to enter the Dominican republic, which cause a delay that made us miss our flight departure. After calling customer service, we never got an apology or any type of compensation whatsoever, all that to being told after two hours of being transferred several time and having two call backs, that they were not going t help us out and hang up on me. "I've recorded everything".

12-5-21. I was on hold for 50 minutes for them to tell me that part of my flight is canceled and to call the airline directly. The airline says to call the booking agent. My husband is deployed and this would have been our only time to see each other this year. Thanks Priceline. I'm never using your services again and I will tell all of my friends and family to avoid it at all costs.

I’m writing in regards to our recent booking through Priceline for flights with Alaska Airlines on October 26, 2021. Our experience with Priceline’s customer help was extremely disappointing. Customer service was unprofessional, inaccurate and entirely unhelpful. Upon arrival to Nashville airport to catch our first flight (Nashville - Seattle ###) we were informed that the second flight (Seattle - Victoria ###) was not in their system. We were told to take it up with Priceline since you were the third party vendor that sold us that flight. For the next hour I was on the phone with various agents who gave me opposing information, hung up while they said they were in the midst of booking us a new flight and saying untruths such as “We emailed/called to tell you that the flight was cancelled.” (This was untrue, we received no email and no phone calls. In fact, our itinerary from Priceline still showed the flight as scheduled. See attached screenshots.)

Priceline is THE WORST department to book a hotel with. They will keep hanging up on you when you call them and they do not listen to customers' concerns. I paid almost $2000 for a vacation. I call them to push it a week or get a refund. I even called my hotel and they said there was no problem. But Priceline would be very rude on the phone even one of the agents called me dumb on the phone. I lost all my money because they don't want to refund me. Very very very rude. Trust me to save your time and money, DO NOT BOOK WITH PRICELINE.

Be very careful. They like to overcharge. I rented a car 10 a.m. on Wednesday. Returned it Friday at 10 a.m. 48 hours later and was charged for a three-day rental. It doesn't matter how many hours you have it. They charge you per day which is not 24 hours. Be very careful.

Ordered a midsize car with Priceline and received a compact car. Even Toyota advertises as a compact car. Contacted Priceline about this problem only to find out they could do nothing about it. I ordered a midsize car for a reason!!!! Don’t rent cars with Priceline!!!!

I called Priceline on 10/4/ 2021 for lodging. The price I was quoted was extremely expensive. I began to search online while on the phone for deals. I found one! I told the agent (while on the phone) to cancel my reservation. I was transferred. Then disconnected. It is now December. Priceline will not give me back my money. I have three children. We need the money for rent. I’ve begged this company for my money back. Learn from my mistake. Very dishonest customer service. During call back, I recorded the conversation. Representative with ID number - ** told me I never called for a cancellation. I told her I could send phone records to prove I did call. Her story changed. They are liars. Book through another company.

Me and my Bf were in Vegas and rented a car through Priceline. NEVER AGAIN. If you are European avoid at all costs. This road trip has been amazing so far!! Unfortunately we tried to rent a car on Sept 16 but not only were they very very rude and providing 0 solutions .. they unqualified us for a car for no reason at all. We already paid the full amount straight away and it's taking already almost 2 weeks and we haven't been refunded ... we paid full on the 16th and after several phone calls and chats... no response. So a not happy client. If you're road tripping don't choose Priceline or NU Car Rentals. They gave us wrong info and kept on stalling paying us back.

I chose Priceline to rent a car at the Toronto International Airport. The results showed that Economy Car Rental is in the Airport. As we learned upon arrival it was not. It involved a shuttle with my family of 7 and 2 grandchildren. Priceline clearly indicated it was in the Airport. Even their follow up survey advertises that Economy is "in the Airport". I asked the rental company if their landlord was Pearson International. They said unsure who it is but they don't pay rent to the Airport. I looked at a legal survey and Economy is 3 km outside the legal boundaries of the Airport. These guys stretch and stretch the truth til it becomes an outright lie and no one can scold them for dishonest behaviour. Never use Priceline again. There are so many others that aren't out to swindle you.

Priceline bookings are the worst I have seen, once you paid the amount upfront you are done, there is no refund or help whatsoever. Booked a hotel, had family emergency and had to leave (cannot change the dates or cancel or even convince hotel to refund-as per Priceline). Booked a car, want to change the pickup time, cannot do anything on their part. What can you do then? Charge the card and that's it? Priceline owes me more than $400 and I want the refund and apology from them. Worst booking site ever used.

This company fools people by showing wrong information about hotels in their website and when you complain, they don’t take responsibility. Don't believe them, double check about the hotel you book with them because any of the amenities which they highlighted could not be there in actual. We choose one hotel because they highlighted hot buffet in their website but in the morning I got only small muffin and small orange juice in breakfast and when I complained Priceline for showing wrong information about their website, they didn’t took any responsibility.

The Express deal ticketing procedure is deceptive. Makes you feel like you might receive something close to the times you want. HA. For some reason I received the absolute worst routing and even worse times. BEWARE and ensure you can accept the absolute worst possible flight schedule available.

I booked a room with a Jacuzzi through Priceline at Quality Inn in Graham NC. Priceline booked me a room for a 1 King bed. They will not refund my money or credit my account. I had to pay $113 more to get the room that I booked for a Mommy Get Away. I have communicated with 3 different agents and has given me a major headache. As I have researched, Priceline is known for this. Why is Priceline still running, robbing people???

I used Priceline to book a trip for work. When I returned, I saw that I had an extra charge and contacted Priceline to get a breakdown of the bill. They can't give you a breakdown because it is a bundled rate.... Somewhere there should be a breakdown of the bundled rates that I was charged, so they can't tell me if I was double charged. How convenient....

I purchased Collision damage insurance in advance for car rental booking with priceline.com. But later I found out that thrifty car rental doesn't honor other than their in house Collision damage coverage insurance. So I just wasted $39. It was very misleading. Priceline need to stop selling this ** Allianz global assistance product.

If this review can stop even one person from going through Priceline and this hotel, then my money at least are not totally lost.

Booked a room down in Atlanta GA through Priceline. Hotel tried to give us a dirty room, refused to give us a clean room. People in parking lot telling me to move my vehicle or it's going to get nasty. Priceline said we have to stay in nasty dirty room and hostel environment. Someone is going to get hurt and Priceline doesn't even care.

I allowed Priceline to see my location to rent a vehicle nearby for a very special event. I made the reservation for just the day. I got the itinerary and the pickup-drop off was inaccurate. It would have cost me $180/dollar commute to do this and over 2 hrs drive time. I tried calling immediately. No human service. Just an automated system that loops you around in circles and tries to sell you things. We tried for hours to reach someone. We walked to the car rental company near us which is the same one they used. Just a different branch. They couldn't help us in person with the reservation. We had to resent another vehicle directly through Sixt then try and handle the other reservation through priceline by disputing it with our credit card company. This is a major scam and we hope to save others from making the same mistake. Do not give your business to Corporations who do not care about their customers and they will go out of business eventually.

Priceline offered a car rental reservation with a company called Nu Car in Baja Mexico. I paid for a car for 14 days. Upon arrival, the car rental company attempted to require an additional $500 usd for "insurance". This was in no way documented in the rental agreement. I did. Not accept the car. Priceline has attempted to deflect responsibility, but in fact, they sold me a service and did not provide it at the cost specified. Which is theft. Even if the car rental received the bulk of the financial benefit, priceline received a portion of the money and are therefore responsible. They benefited from this bait and switch, which is illegal. Attempting to deflect responsibility to the car rental agency is dishonest. They are party to the transaction and receive money from it so they bear responsibility. I would advise all consumers to avoid Priceline entirely. They are attempting to slow walk a refund. This is not an honest company.

Booked a flight with Priceline. Card was charged twice. Second charge still processing. Funds on hold till it is 'settled' thereby depriving me of money to shop for my trip. Ridiculous experience. Wish I had used a different website.

My business trip was changed (not canceled) by one day. I had already booked my rental car so called to see what it would take to change it by one day. I thought there might be a small fee and I was willing to pay that. First I had to wait on hold for a long time to speak with someone who spoke very poor English. I had to ask her to repeat every other thing she said, unfortunately. Ultimately I received a lot of dodging of direct questions and "I'm very sorry I can't help you..." over and over. The long and the short is that they refused to work with me at all and directed me to the rental car company (Thrifty). Thrifty, of course, told me to call Priceline. I'll never use them again. I've had much better experiences with Hotwire and Kayak.

My family and I stayed at Crowne Plaza Hotel Harrisburg-Hershey 3 nights. Only first night was ok. Second day after a long day of visiting Hersey's Chocolate World we returned to our room at 7:00 pm in same condition we left in the morning. Called service desk and was told I didn't request service. Hotel cleans rooms only if service requested. Spoke with manager and he was rude. I asked for wet towels to be taken away and he refused. Only got two new towels and offered some toiletries. I requested service next day from 8:00 am to 3:00 pm, and returned to room at 4: 00 pm and found housekeeper just started to clean the room. She just gave us new towels and pillowcases. I was happy that dirty towels from 3 days were taken finally.

Pathetic and very unpleasant! I used the phone-booking deal using customer care on Priceline and your agent FELIX, I think he sits outside somewhere in Europe, and he did send me the quote to my email. I confirmed and made the payment for the Invoice of $1427.10 on the Web. Later, when checking w/ the airline the actual price of that ticket that was charged is $957.10 inclusive of all taxes by the Airline and This agent took almost over $470 extra.

Priceline lying about BEST PRICE GUARANTEE. Booked a place in London with 100% it's a best price for that place. But then found lower price on Booking, called to customer service of Priceline. First way how they talk rude. Second - agent said “Oh you booked from our website, but it's went through our “sister” company Booking.com, and you need to call them and bla bla blah.”

I rented a car earlier today for March 2022. The reservation went through RentalCars.com to Europcar.com. I wanted to get status but got an error message when trying to click on the "Status" button that Priceline & Rentalcars.com gave me. Then in digging I see a # for Europcar, so I registered with them and found my reservation, which can be cancelled without penalty up to 48 hours before the pickup (over 2 months away). But only the option is to check in (for March 2022); nothing to cancel. Then I found a # on Priceline because they said I had to deal with RentalCars.com, but the # (1-646-813-0122) is out of service. Then I called Priceline and they would only try to connect me with a # that gives silence; nothing else. I'm calling my credit card company to reverse the charge. I'll never use Priceline again.

I rented a car via priceline.com which eventually used a company called “Economy Rent-a-car” in Mexico. And apparently this is the same company as America Car Rental. I booked it via priceline.com weeks in advance. It was a one way rental from Merida to Cancun in Mexico. After landing at Merida Airport, I went to the rental office to get the vehicle I booked. They told me they see my reservation on their system but they don’t have any car available. They left me empty handed. They didn’t offer me any alternative. I even asked them whether they can give me a car next day. They said no. They literally told me to use another car rental company.

I booked a hotel through Priceline; my friend and I planned to stay 2 nights. We arrived late Friday and killed a cockroach in the bathroom but was so very exhausted we decided to sleep. Saturday morning we quickly showered and left for the day. It was about 9pm when we got back to the hotel and noticed HUNDREDS of tiny bugs crawling on a table and on the floor around and under the table. We wiped them from the table several times but each time more scurried up from the floor.

Priceline had different options for the rooms, Standard, Deluxe King and other options, the standard in the details is just a king bed, and the deluxe has a kitchen. I am a VIP for Priceline and usually get discounts. When I got to the hotel, the receptionist said they have no kitchen and gave me the standard room. I called Priceline and complained about the options and false advertising. All they said was, "Sorry we cant make any changes or refund on your reservation." Bye bye Priceline. You just lost my business.

I booked a hotel more than a month in advance with a cancelation policy that read no penalty for cancellation prior to 7 days out. When I tried to cancel 3 weeks out, Priceline said that I could cancel for a fee that equaled the amount that the hotel cost per night! I will never use Priceline again nor would I ever recommend to anyone using Priceline. Beware.

Five weeks ago my husband and I booked a hotel that was a a reasonable distance from where we work, it was also pet friendly and it had even had a small kitchen. We sold our house so we had nowhere to live for about a week. We arrived at check in right at 3 only to find out “Priceline had been trying to reach us all day because they were fully booked.” We never received a single email, text, or phone call by Priceline and the contact information they had on file was correct. So Instead of paying $70 a night for a room for a week, we ended up having to pay well over twice that at a complete junk hotel as everything was booked. Their only offer was to refund our money or send us across the beltway next to the airport. That would require well over 3 hours of commute time for my job daily! I can’t say I can recommend this third party for anything. Don’t trust them.

False claims re car rental would be on site! Our hotel was not beach view & turned out to not have any housekeeping & beaches were closed for construction! So many lies about property. Shower didn't work & was never fixed. No beach view as paid for!

I booked a flight on Priceline, understanding that if I canceled I would have to rebook through Priceline to get my American Airline credit. The military changed the dates of my trip, so I had to get a new ticket. The info on the website said I could cancel online, which I did, and gave me confirmation of my credit via email. The problem is, that even though the ticket I'm rebooking is $186 less, the agent keeps trying to charge me the difference. When I pointed out the error, he put me on hold 2 minutes. This continued back and forth while I tried to tell him the Priceline and AA site information. Then he finally said the ticket was less and I would lose the extra I paid, and I said that was fine.

Booked a trip through Priceline including a rental car which I never used because it was not waiting for me at the Airport as I expected. I would've had to take a shuttle off-site which was just super inconvenient and then never communicated that to me. I tried to get a refund for that portion of my trip and they say their policy was to not give any refunds even though I had to rent a car from another, more reputable company that was located at the airport. I'll never use Priceline to book a trip ever again.

So November 7th I booked a hotel with Priceline. I accidentally overbooked it. They agreed to refund my money for the total amount and to this date which is November 11 have yet to receive a. They told me on the 7th that the money would be released from the Baymont Hotel back to Priceline. Then Priceline would in return refund it to my account. Now priceline is telling me that instead of two days I'm going to be waiting 14 days to get my money back reimbursement to my checking account for the sum of $633.44.

I booked for the first and last time ever with Priceline. I booked a hotel and flight and the website said my remaining balance would be taxes and fees of $250. I get to the hotel and I had to pay $1100 for the room. I was not in the mood to fight because I had a long flight and I was tired. The last time I will ever book with Priceline.

I was working in an area and was going to go late, so I opened the app to see about rooms in the area. Normally when I open the app or any travel company app it populates nearby hotels with the rates for THAT day. I just opened the Priceline app as I write this, and it populates with hotels and prices for today's date. On the day I opened the app and booked a room, it populated with rooms and prices for the next day, which I didn't realize until I went to check in moments later. I told the desk clerk it was a mistake, and she said that I would have to contact Priceline. I contacted Priceline right away and they said it would be up to the hotel to cancel a non transferable reservation. Ultimately, they charged me the full amount, even though I contacted them right away, and I never stayed in the room. Was booking several times a month with Priceline, and will never use them again.

While trying to obtain information about a past reservation, I was put on hold and transferred somewhere else. Person that answered never listened to what I needed. Put me on hold, then came back on the line and said he was talking to a supervisor about my issue, what issue was he discussing because he never asked me what I needed. Then back on hold, comes back 5 min later and says, ok based on the information I have, click. He hung up on me. I have been using Priceline for about 2 yrs as a travel service. I spent $13,000.00 on just airline tickets last yr. Priceline should thank the agent who handled my call because I will never use their service again.

Booked a hotel on Priceline knowing in advance due to the rate I would not receive points but was shocked to find out that I spent $166.00 x 4 nights and could not get credit for the nights stayed toward my status. This is a little detail that Priceline fails to disclose in the booking. The way they screw you is by not attaching your Loyalty number to your reservation. When you ask the hotel to add it at checking they advise you call Priceline. This is when the run-around starts. BUYER BEWARE, do not use Priceline unless you are looking for no frills, no service and a complete ** attitude when trying to get service from Priceline.

I purchased 2 1 way Air tickets from Priceline. When it was time to use the tickets I noticed they misspelled my name. I called customer service to get my name changed correctly on the tickets. The male rep put me on hold for 30 - 40 minutes and when I said something to him about the long hold he became indignant and became abusive. I asked him to hang on the phone until I received my confirmation email and he stated that he wouldn't do that and hung up on me. Will never use Priceline again.

Don't book through Priceline, it's bad & dishonest company. Every time I called for resolutions, they kept lying and had no intention to solve the problem. Tried to book flight, I got kick out during finalize payment step. I never received a booking confirmation through email or text message. I called Priceline asking about the reservation giving them all sources of information.. Last name, phone number, and email address connected with the reservation in case I mistakenly entered any wrong information (honest mistake).

We booked our hotel middle of September. Arrived to our hotel at 9pm when we landed and hotel was closed down. We found out the hotel was closed down in August. We called Priceline and they would not do anything to fix the situation even though they booked us at a closed hotel. So here we are stranded in New Orleans first time here not knowing what to do. Trying to find a last minute hotel sucked. We found one finally for 400$. We should have not gone through this and Priceline should have placed us elsewhere since they messed. But nope they didn't care. Will never use them again. This is a zero star.

I booked airline tickets from Houston to Manila and paid flexible change, which means I will pay only the difference of the rate at the time if I reschedule my tickets, in this pandemic period to protect myself. But Priceline.com keeps stealing from me. I called Princeline.com agent to reschedule my tickets today. I called 5 times this morning, and in the first 3 time agents kept silent after said Hello playing music all the way. Then the 4th time and 5th time had a lady agent tried to help. I presented the trip and tickets I found in Kayak.com, then she asked carefully the flight numbers then give me a price which is over $3300 more expensive than the rate I found in Kayak.com. Her explanation is "Kayak.com is not Priceline.com" and her price is from Priceline.com. This made me very uncomfortable, but I decide that I will try to find a trip in Princeline.com then call its agent to do the reschedule again.

Priceline, and their garbage "insurance" are an absolute joke! Talk about false advertising! Don't even bother trying to save a few pennies going through them and their absolute dumpster fire of an "insurance" company! It is all a scam and fraud. They advertise "worry free booking", etc and then they hit you with the fine print after you have paid. Even if you have a legitimate claim they will just tell you that you don't, too bad, so sad. The combo is a shake-down scam.

I booked a room through Priceline that said it was pet friendly. I called the hotel just to make sure that they were pet friendly the next day before going to check in and they said that they are not pet friendly and they only allow service animals. I called Priceline to try to get the situation rectified so that I could book another room that would allow me to bring my dog with us since we were on a road trip. And they said that it’s a nonrefundable room that I have booked and because of that I was out $100. So I wasn’t able to actually book another room. When their website said on there that it was a pet friendly hotel. Not a service animal only friendly. This advertising is incorrect and should not be allowed and they need to chance that.

I booked a Hotel reservation using Express Deal. Before making the final booking, I called Priceline and reconfirmed the final amount. The Priceline Customer Service Representative confined that whatever is shown on Priceline.com will be the final amount, including all taxes. When I was checking out from the hotel, they asked me to pay the resort fee, which was 204$. At that time, I called Priceline again to check this. I was on the call with them for approximately 35 minutes, out of which I was on hold last 15-20 minutes. Since I had to catch my flight, I hung up the call and paid the resort fee.

Priceline travel sucks. I've been using their services for well over a decade. My daughter and I were supposed to be traveling to Atlanta to go to an awards ceremony on the 13th of this month but, my daughter has her meeting for a Congressional Nomination to try and get into the Naval Academy the same day. We just found this out today. Our trip is 9 days away and we booked a full package trip with them (air, hotel and car). All is not refundable or even transferable! I can't get a straight answer from anyone. Priceline says it's the operator's policy, not theirs. I call the individual operators and they tell me to call Priceline. Unreal.

When making reservation and entered arrive date and checkout date, confirmed and was requested payment type, gave that information and hit continue the confirmation sent to me came up with entirely different arrival date than what I entered. I could not back it out or change it. I immediately called the toll free # on confirmation and they told me I would be charged for that day and could not cancel because it was within 14 days of the arrival date. I insisted they made the date change from what I originally entered and they again told me I would be charged anyway. I would not recommend them at all. I'm out $135.00 because of their dishonesty.

Priceline lies about VIP members getting special deals on hotel fees. On Priceline.com, I was told that I would only have to pay $7 per day for hotel fees, because I'm a VIP member. It's a lie. The hotel charged me $51 per day and priceline just said I have to pay those fees to the hotel directly. Well priceline, your website said I would only have to pay $7 per day to the one hotel and nothing extra to the other hotel. I spent hours on chats and phone calls with priceline and the hotels, and everything pointed back to it being a priceline error. Oh and did I mention that the priceline agents pretended to not understand anything that I was saying? I had to repeat the issue I had about 15 times. What a joke! Do you think I got my money back? NOPE! They have to be stopped. Bait and switch isn't legal priceline.

Customer service intentionally cut the phone. They did several times. They do not resolve issues. Poor customer service is bad business. I got a ticket from clt to yyz to yyt. Ac canceled the flight to yyz. Priceline will not fix the issue. I booked with Priceline. Why do you have to tell me to talk to Aircanada. You should talk to aircanada.

I went to book a flight and the company had an immediate book now with a representation of a reasonable flight itinerary. I booked it and it then put me on a completely unreasonable schedule where I not only was going to be on a layover that would have me arrive the wrong day, but was such an extreme layover that I could actually drive in less time. I immediately called to rescind and ask for a refund and they responded by unilaterally confirming my flight and demanded nearly 100 to cancel. I told them I was disputing the charge and they responded by only refunding by a credit the amount they were willing to refund.

We booked a hotel with Priceline months in advance for the Formula 1 races in Austin, TX - We got the Sleep Inn in Round Rock, TX. We printed out all confirmation info. and had it on our phones & even received a "time to check in" reminder from Priceline! When we got to the hotel (Sleep Inn) day before the race we were told they had no reservation with for us and no rooms available (We had 2 rooms booked with them!!!) - We showed them the confirmation information and they would not accept it saying it was with Priceline.

I paid over $1000 and change in airfare mainly and a hotel booking in August 2021 to Priceline. I canceled the trip to Orlando because I saw my departure flight from NYC to Orlando was during a hurricane. Not to mention the high covid numbers in Florida at the time. I supposedly received a voucher for the airfare but Priceline won’t give me even the cheapest tickets with a face value substantially less than what I already paid them without charging me a $125 fee. This company did outright theft since obviously I can’t shell out more money on top of over $1000.

I bought a package through Priceline for an airline ticket and a one way car rental which I also paid an $18 fee to cancel. When I landed I found out that there was no rental company near where the town I submitted to drop it off. I was told to make another booking and priceline would refund me for the other flight. When I talked to customer service after not seeing a credit and seeing that I was charged twice for the rental they then told me that was non refundable and they would refund me the extra 18 $ I paid to have a fully refundable reservation. So I paid for 2 rental cars. One would think they would at least keep their stories straight at the very minimum. Wasted way too much of my time and double charged me. Clearly that $18 refundable fee is also a scam.

Priceline is not a legit company. First of all it's run by bunch of kids. :( If you need any help with the reservation expect zero help but instead expect fraud, nastiness and theft. They will not cancel or modify any booking and they expect you to get screwed. Especially if you book a car with "economy rent a car" you're literally walking to hell. Economy rent a car are nothing with no customer experience whatsoever. They are disrespectful, rude and dishonest kids. If you're OK with all of this go ahead and book with Priceline.

Scammers!! Scammers!!! Beware!!! Beware!!! They take money from your bank or credit cards without your permission and claim there is nothing they can do. Priceline is a scam job. They put you in a 0 star cheap dump and call it a 4 star hotel. Beware!!! Scammers!! Thefts!!

My son came in for the weekend and I had prepaid a hotel room at the Howard Johnson in Atlanta.. When my son reached his destination of the Howard Johnson hotel he was not only told that there was no shuttle service After midnight he was then told that his room had been booked and that the hotel was full with no transfers that price States on the is it a state on the app that there is and when he gets to the hotel it's booked up and there's nothing Priceline can do but refund me my money which takes 1 to 7 days. Took 3 days for me to get my refund. My son had to spend 2 nights in the Atlanta Airport. Because I was unable to pay for another night. Being I live paycheck to paycheck. No transfer no shuttle from airport. And the hotel was even called prior to validate reservation and time of my son's arrival. Thus was the most horrible experience ever. But the Slipknot concert was the best. The weekend for my son was unacceptable

This was the worse hotel I’ve ever stayed. It was a nightmare. Mold and mildew was so fragrant it physically has me sick. When reported to the hotel staff, the reply was “well how long have ya been in the room?” After explaining I had just gotten there, there was an awkward pause before the conversation abruptly ended. We immediately left but still were charged a parking fee of $15, taxes and a “resort fee” of about $12. I tried speaking with Priceline who I actually booked with and the advisor stated she can give me 15% off my next trip there. 2 fairly large multi million or billion dollar businesses offer a consumer $22.50 as recourse for this nightmare of a hotel. Please do not waste your time.

Priceline is cheap because they compensate by giving you a code for 15% off of your next booking. If there is something wrong with your booking, the hotel will say, "Sorry you went through Priceline", then Priceline will say, "Sorry it was in our disclosures." It is a racket and takes advantage of people who have good faith in a hotel to provide a room that as advertised, which would be safe, clean and have working amenities.

Priceline has pictures of a very clean Travelodge in Lincoln Ne and quoted a decent price so I reserved 2 rooms. When we showed up it was disgusting, trash all over and very rude front desk... on checking out they also charged us an additional 50.00.

I reached out on my phone to - Priceline my app ...on this day, I just needed all of that day to go away!! I needed a shower and a bed! I booked the room-online, however I was not aware that I had booked it for the wrong time. I get off of work, go to the hotel… I booked it for later that day as a check in. Further locality-issue… Found out the-problem, Priceline had a partial remedy; 8 am when the hotel management arrived the paperwork via fax would have arrived by - Jake Priceline the agency! All will be the agent assured me it will be fixed! He instructs me to go ahead with the room intended, in essence double book!

I booked a room for work and didn't use the room. had to go somewhere else. Would not refund my money and wouldn't work with me. Couldn't even talk to a person. Stay very clear of them. They got me for almost $600. Be warned!!!

Over the past weekend we went to a family wedding four hours away and had booked the hotel through Priceline. We show up Friday at 4 pm to Knights Inn (the hotel we had booked weeks ago).. we were told that priceline had cancelled our reservation (we did not receive a refund or an email of this) and too bad because the hotel was now fully booked. We were on the phone with priceline for over an hour and a half and they basically said sorry and would refund us the money. We explained we didn’t want a refund. We wanted a hotel room for two nights that we had previously booked. They did not help us find a new hotel and basically just said, "Too bad. Figure it out on your own." I will never use Priceline again as the area was fully booked (busy city and it was a weekend) and the company was extremely rude and unhelpful even though it was THEIR fault they cancelled our reservation and didn’t have the courtesy to tell us or initially send a refund.

I had made a reservation for August 2021, due to circumstances, I had to cancel the package. Priceline reserved my airline ticket for another date. The date came. I called on October 14, 2021, to use my reserve ticket with United Airlines. Priceline did not notify me of the changes with the airline and Priceline. The customer service agent never received the new trip number, so Priceline never booked my reservation. I talked to 8 different agents, was placed on hold three times for more than 2 hours, and kept hanging up. I was put on hold many times by Priceline without being able to resolve my problem. I will make sure none of my family/ friends ever use Priceline. It is the worst experience I've ever had. I will never use this booking company ever. So disappointed and mad.

Do NOT reserve through them. Tried to change the Rez to add 1 day and they refused to help, told me to contact the car rental comp, when I did that car rental wouldn’t let me change told me to call Priceline. It was insanity.

I stayed at a facility that Priceline introduced me to. Sadly, although Priceline made money off of me, their intent seems to be to side with the host facility on issues rather than protect consumers (THE FEDERAL TRADE COMMISSION PROTECTS POSTINGS SUCH AS THIS i.e. THE CONSUMER PROTECTION ACT). Point: I stayed at a facility that was so enraged that I called Priceline and complained about broken elevators, no service, being harassed in the parking lot (I PAID FOR 3 DAYS...STAYED A DAY AND A PART OF A DAY...THEN COMPLAINED AND DEPARTED ALTHOUGH I KNEW I'D GET NO REFUND) that she kept my 100$ deposit.

I called Priceline for a motel room. I called and cancelled my other reservation after the guy on the phone promised me 5 times it included all fees. It locked me into a no cancellation deal and they won't do anything about it.

The representatives were polite and did their best to provide the information they're obligated to give. I wish I could explain my situation better, but in short, my fiancé is being charged an unnecessary $186 for a rental car that won't even get used. I understand that there are policies in place, but having to call Priceline multiple times to adjust to military changes doesn't make the experience enjoyable. As a civilian, any form of on-base changes are out of my hands and I have no other choice but to go with the new schedule. Having to discuss "non-refundable" charges is the last thing I want to do when it comes to seeing my airman. I appreciate the good customer service, but I'm disappointed with Priceline's inability to accommodate fluctuating military family schedules.

I made a reservation to rent a car through Priceline. They asked for my debit card information which I provided assuming the charge would go through when I picked up the rental car. When I got to the rental agency, they refused to accept the debit card with which I made the reservation. Thrifty only accepts major credit cards. Since I could not rent the car, I was shocked to see the charge on my bank statement. I called both companies. Thrifty assured me that they could not receive payment since I hadn’t use their services. Priceline told me that they would not refund me even though the money would not be going to thrifty. In other words Priceline pocketed all of my money for no service in return. This was very deceptive, and I refuse to give my business to such a dishonest company in the future.

I booked a hotel through Priceline and when arriving in my room there was a roach. I immediately checked out of the room. I contacted Priceline which the refund process seemed very much a scam. I was told to record my name, answer a lot of questions, was connected to another Automated advertisement offer and he asked me to accept an offer from home protector plus which I declined. I was told to call another phone number after talking to this man for a half hour. He had a very deep Indian accent and when I asked for his contact information he told me his name was Michael **. And did not give me any further information.

Me and my children's power went out so I booked a room through Priceline.com. When I got to the hotel they didn't tell me I needed a deposit. I only had enough for the room so I tried to cancel the reservation and there is no one reachable at priceline. Spent 2 hours on hold and talked to 6 different people and they couldn't even find my reservation. But the money was quick to come off my card.

I recently rented a car with them. Not only did the rental company not have any upon arrival but I can’t get a reply or help about the payment they won’t refund. I got hung up multiple times, live chat tells me I have to contact a certain number (they don’t even answer when calling that number) and emails are simply ignored. DO NOT PURCHASE FROM THEM!

My first time to book a package deal; flight and hotel were fine, the problem was with the car rental. When I went to pick it up I was told they needed a $250 deposit. I researched all my emails from them and nowhere did it state that. When I googled it all I could find was they might charge $100. Called Priceline that evening and was told I could pick up another car the next morning at the rental agency in town where I was. When I got there the person couldn't find anything about it in the computer and I got charged an exorbitant price. My final call to Priceline is that they refunded my original cost for the rental, but I'm still out almost $550 for taxis, Ubers and rental. Will never use them again!

This company lied about every aspect of service. They underestimated our supplies and we ended up being charged DOUBLE what they said. They told us we had "worry free" service, it has been anything but! To top it off... they REFUSE to return our calls. DO NOT USE THIS COMPANY. They do not stand behind a single thing they say. We have reported them to the feds!

I gave 1 star in my previous review. After hours of being on the phone and waiting for return calls I finally spoke to a supervisor at Priceline and after another couple of hours the problem was fixed. I have added an additional 2 stars because the supervisor made the attempt to help and made the adjustments to make the connection times possible. I will not use Priceline in the future.

I made a hotel reservation 3 months in advance. I received a complete itinerary from Priceline but when I got to the hotel not only did they not have my reservation but they were all booked up. Horrible.

STAY CLEAR OF THEM! No customer support - they sell car rentals (non-refundable) with no cars ON SITE UPON ARRIVAL. Credit card charged nonetheless! Difficult to get a resolution after credit card being charged within minutes of supposed rental time.

On 10/16/2021 I arrived to Hawaii. I reserve a car and in 2 hrs I have to cancel due to unable to enter the island. I had to cancel for thing out of my control. I notified immediately before the reservation time and via chat with no success. I was offered a 10% coupon that is offered online for everyone who sign in. I asked to move the reservation 1 week ahead and was not possible, and no refund was done for an 8 days reservation.

Booked the room, the day after all prices went down double, as time booking they are “guarantee the price “ very upsetting, no help from customer service, don’t understand how they still operate… Is it legal in USA to do business like that?

They do not back their reservations!! We got to the hotel and the room type we booked was not even an option! We were (in all respects) downgraded and Priceline would not do anything to help. They blamed the hotel. The hotel blamed Priceline and neither would help us!! I will never book with them again and I suggest you don’t either.

I booked a stay at Air Venice Hotel through Priceline, it was a nightmare and I could not stay. I checked out immediately. I immediately called them and was informed it was actually booked through their partner company Booking.com, I spoke to them and the informed me that after contacting Joshua that he was also rude to them and they couldn't believe they were told to call back the following morning. I spent hours on this the following morning and 2 days later, I STILL HAVE NOT RECEIVED A REFUND FOR A ROOM I NEVER STAYED IN!

I used the online agent chat to ask a quick question. The robot that first responded was not very helpful but after a while they connected me to an actual person. The agent's name was Lyneth. They were very kind and answered my questions quickly. Great service!

Worst company to deal with. My family and friends have booked 2 rooms with Priceline 1 month ahead of time for our Columbus Day weekend trip. We got to the hotel and they told us only 1 room was reserved. We called Priceline and they said, "Just cancel the reservation and we will look for a 2 room around the area for you so you can stay tonight." We were on the phone with Priceline for 3 hours and they switched me from customer service to sales and back to customer service and sales and customer service and manager. At the end all they can do is refund me and THAT IS IT. They said they will open up a case and call me back. It has been 5 days and no phone call.. NEVER EVER.. I MEAN IT NEVER EVER book anything from them cause your hotel room or anything you reserve will not be there and that will ruin your trip.

Do not be fooled by the lovely price deals Priceline has to offer! If you already have your vacation “planned” Priceline & Spirit airlines will change your flight for THEIR convenience leaving you basically stranded. I was “supposed” to arrive to Puerto Rico on December 11th but Spirit airlines/Priceline decided that instead I will be arriving on the 10th making me pay an additional day at my Resort Hotel which they are booked and now I am stranded a day at PR. Sooo just trying to save people a headache **Do not fly Priceline or Spirit Airlines**

I booked a hotel through Priceline at 12 AM. Upon trying to check into the hotel The front desk attendant was sitting on the couch with security. There were police speeding up and down the roads and druggie looking people walking around the parking lot. 10 minutes later when the front desk employee got up to help me I was told no rooms were available. That my reservation was not till the next day. I told them I just went in and booked the room. They said, "We can I help you. There’s no rooms available," and sent me away.

Last minute changes in plans necessitated my cancelling a three night hotel reservation. I called to do so the day before my stay and could not cancel any of the three nights. I could have accepted forfeiting one night, but to forfeit all three is certainly unreasonable. There was no clarity in my confirmation that the whole reservation would be non-refundable if I needed to cancel or change my reservation.

Horrible customer experience, used BMO rewards that works with Priceline to book a ticket and it wouldn't allow me to do so for days. After that another ticket got booked and I called to cancel it and they absolutely refuse to do it. Stuck me with charges for a useless ticket.

As a third-party agent for flights, hotels and rentals; you guys have a lot of things that need to be corrected for your business. It baffles me how you guys always say you have no control over credit, cancellation and or ticket change. You guys have us call the airlines to do all the work and then have the nerve to charge fees for policies because we had to call the airline direct because Priceline employees tell us "they have no control". You guys have a app, website and call center but your prices on the application & website are different and are for "new customers & new bookings only" which does not make sense on two parts because for one why are those prices considered for only new customers & new bookings but available to everyone and how the hell do you guys in the call center not see the same prices offered on website & app. Then what is the purpose of a VIP if it sucks???

I booked a trip through Priceline on October 1, 2021 and everything was going good until about a week later. I noticed additional charges from the airline so I contacted Priceline since I booked through them and they were very rude. The agent PHAT actually reviewed the charges and gave me the correct amount and when I asked about the additional charges she it’s not their problem and that I had better contact the airport and disconnected the call. And I called back to speak with a supervisor MIKE whom was rude from the beginning of the call and then he muted his phone so I held on a silent line for 10 minutes before he disconnected the call. This is very unprofessional. I will never book with them again.

Called number provided on hotel website, requested a suite with 2 queen needs, couch and balcony ocean view. Priceline rep confirmed several times all of the above was correct. They asked for my c.f.. I asked to hold the room, they said no Priceline requires to be paid in full, I told the guy I didn't realize I called Priceline since I dialed the number on the hotel website. Got to the hotel room, opened the door and it was a reg room with no suite or couch. I told the front desk it was supposed to be a suite with a couch, hotel said they don't have rooms with couches and queen beds. Only rooms with couches is with one king bed.

So it was going to be my family's 1st family vacation out of state, and we wanted to fly, (and would be our first flight as well). Not only does this service tell you that details are not available until after you purchase the package, but it only gives you 24 hours to cancel. Ok, so that part we understood, however we bought an insurance package as well should something happen during the trip or prior that would make the trip not happen (which mind you is an additional couple hundred).

I booked an Express Deal on Priceline, which I’ve done numerous times before. This time they charged over $170 in fees, and did not detail what these fees were. I assumed they covered the daily fee of the hotel, since that was what these fees were on the past. However, that was not the case this time. Priceline has become very sneaky, and when I discussed this with them, I was told I should have read the fine print. I feel Priceline can’t be trusted since I don’t want to be obligated to do that. They have lost my longtime business as a result.

After the cancellation of trip to Norway in a row of two years, our family will go there in June 2022. Expedia.com, Booking.com, SAS Airline and Icelandair Airline are COVID-friendly and helpful with rescheduling the flights and hotels. I will NOT recommend you to use Priceline.com which is the worst one and they refused to reschedule our one flight inside Norway. I waited for Priceline.com for 2 hours and then it was disconnected. I called again and its automatic answering machine asked for my phone number. That was last summer. I waited for them to answer back which never happened. It was done twice.

I’ll make this short. Traveled 30 hours from San Francisco Ca to Houston Tx for business. Figured I use Priceline to book my room. Needless to say. I book the room with Red Roof Inn. Once inside the room. Keep in mind. We’re still dealing with Covid. The sheets and top blanket had all kind of stains, not only stains but blood marks. The tub was filthy. No exaggeration. I immediately reported it to Priceline. Was told that I would be given a refund within 24 hours. Mind you this part of the conversation is via chat, so it’s a paper trail. I provided video of the room as well.

I went through Priceline to reserve a rental car. Priceline took all of my money at the front without a cancellation policy in place. The day of the rental pick up I had to pay an additional $400 deposit. Priceline is completely useless. Why even bother with this company? The Small print is hidden and the consumer is forced to pay unnecessarily extra money.

Reserved a room for 2 nights for my family and when we arrived at the hotel the room we reserved was not available and was told it was not available at the time of reservation. Priceline promised a refund and we are not getting it. Do not use this service. The room was so small my children had to sit on the floor to eat.

Priceline charge you $225 or more whether you get a car or not!!!! They took my money for nothing. I will never use them again for nothing. Very disrespectful customer service that response days later.

I booked a flight to Portugal but their profile did not match my full name on the ticket and the passport # is incorrect. Their only solution is cancel the flight which I couldn’t do because there are no more flights available. I was transferred and told to call the airline but have been on hold twice for 45 minutes and cannot get thru.

Under no circumstances would I recommend anyone to book travel with Priceline. Priceline has owed me a refund for two international flights since June, and they have used typical chicanery to avoid refunding me the money. In June, I used Priceline to purchase two tickets to Kenya on Emirates air for August. Unfortunately, I had to cancel due to work. The issue is not the airline- I have used Emirates for multiple flights and have always received full a full refund in less than 1 week. When I called to complain in August, the Priceline representative apologized profusely for me not receiving the refund and said that she would put my case in a priority category.

My flight was canceled while I traveled to Europe for the first time for the way home. When I tried to reach out to Priceline the girl on the other line hung up on me. I called back multiple times and waited and waited on the phone. I ended up purchasing new tickets to get home which cost me over a thousand dollars including the flight, luggage, new Covid test and hotels day. Not to mention a 13 hour layover and a days work missed. It was a frightening experience and I will never recommend this company to anyone.

On September 10, 2021 due to hurricane Ida hitting Louisiana and my car being damaged I rented a rental car through Priceline with Thrifty Rental. Got to the airport, was informed they didn't have any vehicles. That had been calling Priceline telling them repeatedly they didn't have any vehicles due to the hurricane here in Louisiana to remove their company from the site. The rates to rent a car was already expensive for just one week it was $440 for a car.

On October 2, 2021 my we tried to book a hotel through Priceline in the San Antonio area. We clicked on the pricebreaking deal. However when we selected a hotel and went to the payment page an error pop up on the website said "This deal you have selected is no longer available. Please select another." We did so and paid for that hotel. No confirmation was sent until 3 hours later to our email. Then 7 minutes after receiving that confirmation we received a second confirmation for the first deal we attempted to pay for, the price breaking deal- the one that we were told was unavailable. So then we were double booked. Two hotels on the same night in the same town. This was a system error. We called customer service and explained. After 40 minutes with a representative we were told there was nothing he could do. We asked to speak to a manager, he said he would transfer us and after waiting another 15 minutes the call was dropped.

I made a huge mistake and booked a trip through Priceline. My trip was to South Lake Tahoe. I needed to cancel my trip because of the Caldor Fire which forced roads and businesses to temporarily close down. I physically was not able to make it to this reservation due to this devastating natural disaster. I have called Priceline customer service 7 times and explained my situation each time, even though they have notes in my account about my situation. Every time they say they are unable to issue the refund due to the hotel. The hotel I was supposed to stay at has been extremely helpful and communicative. The hotel even provided an email address for Priceline to contact so they can sort everything out.

I booked a hotel through them on September 30 through October 2 only to find out that the hotel was completely filthy, it had bedbugs and there was gunfire in the parking lot. I called to complain to get a refund and they completely refused to give me a refund and offered me a 15% discount on my next day. It was completely ridiculous and I will never use them or their sister company booking.com!

Very rude customer service. I’ve used Priceline on several occasions in the past but my last trip to Puerto Rico definitely made me realize that using Priceline is not the wisest option. I made a reservation a day before the check in and the next day I found the same room way cheaper than the price that I’ve paid for. When I called them they let me wait on the line for about 20 minutes to see what they can do and he said that he is talking with his supervisor to see what’s the best offer that he can give me but he ended up transferring me to another customer service representative and then they hanged up, and I called again but after waiting on the line for more than 40 minutes they told me that I have to pay a penalty which is basically the price of the first night.

I booked a trip thru Priceline several months ago to Mexico, we had to cancel due to the pandemic and the restrictions in Mexico. Therefore, they were really nice to reschedule here in the US. But tragedy struck and we had a covid death in the family, so I called and they said I couldn't reschedule anymore, but that all we had to do was send them the death certificate and they would refund the money. A week later I received an email saying I would now deal with the airline provider. Well the airline refunded the money to Priceline and they will not return my calls and have yet to this day received my refund after complying with all their rules. Truly I am hurt.

It seems Priceline does not understand they are in the service industry and do not place a high value on service. I have tried to change a flight for three days now and am no closer to changing the flight after several hours on hold and then countless transfers. Poor service. I would give less than one star if possible.

Huge issue with rental car booked through Priceline - BEWARE. I booked a 7 seater for a trip to Las Vegas in July. Got to the rental counter at Treasure Island and they said they had no vehicles. Apparently, Priceline offers cheap prices through rental car companies that use other companies' vehicles. The Budget Rental counter had no vehicles available for rental cars booked with Dollar Rental through Priceline. Priceline could not help us find another car. I spent 4 hours on the phone calling dollar rental who said speak to Priceline. Called Priceline who said speak to Dollar rental. We went to the airport to try to book another vehicle and there were ZERO cars available. Priceline did refund our $$ however we never got to visit the Grand Canyon. Very disappointing.

Booked a room last minute since a water line busted in my home. Got to the room to find glass in the bed. The hotel gave an apology of so sorry you found this. They wouldn’t even give a different room. I reached out to Priceline since I booked through them. Priceline wouldn’t do anything but offer a 15% coupon for their website. Red Roof Inn is awful as well as Priceline for not taking care of their customer.

I rented a car online, and did not even use the car and the would not refund my $200. Right is right and wrong is wrong. Very rude customer service. Rude from end to the other. Now I have to file a small claims case.

Way overcharged for the room by Priceline, US pricing was not indicated at the time of purchase and customer service was weak. As well the room was filthy and we were told facilities were open but they weren't.

I booked a Car through Priceline and found a cheaper price the next day so I called to get the pricematch. The MO seemed to be to give me a run around and say they couldn't get to the site to verify the price I was quoting. It was Hotwire.com and it was very easy for me to get access. It is a public website after all. After many minutes of the runaround I was told a supervisor would be calling me and after hours they finally did. The supervisor told me the same spiel of. "I can't get to a public website that is up" and asked me to submit a a screenshot. (Which the previous person told me I couldn't do.)

I paid for my rental car through Price line. When I returned the car and was back home I looked at my credit card and found an additional charge. Priceline claimed that the charge was from the rental company and they were not responsible for the extra cost. I am soooo confused...there is NOTHING in my rental contract that explains how I would be charged from a different company.... NEVER, NEVER rent through Priceline. Read reviews folks... I am not the only one saying this. When I called...the guy on the phone just kept repeating the same thing..."We didn't charge you...Budget did!?" My agreement was with Priceline, not budget.

I’ve used Priceline on several occasions in the past but my last trip to Vegas definitely made me realize that using Priceline is not the wisest option. I reserved and paid for my booking back in February of 2021 at the Palazzo at the Venetian. When I got to the hotel in September for my trip, I was told by the hotel that no rooms were available without doing an upgrade. How can a room that you booked not be available?

I booked a 11 day trip on priceline.com, and about 11 days after I booked it I went to another website and they were 100 dollars including taxes. I went to Priceline chat to cancel my reservation but she said I had to contact booking.com because that's who it went to even though I booked through priceline.com. I called them and she was nice. Asked me how much I found it for, I stated 968 w/ taxes so she sent me a email to show her the proof. I got the email and she had it for 927 and booking.com.... I told her that it was a different price and it was Costco not booking.com. She told me she would look into it but called me back and said it was not true on booking.com. I laughed and told her it was Costco, and she said, "Do you just want to cancel," I wanted to do that in the beginning. I will never use priceline or any affiliates again.

I booked a flight, hotel and a rental car through Priceline. I paid for the services and when I tried to choose the seats for my passenger and myself I was not given options. I called to get either get the flight changed to something that would accommodate. I was told “sorry their is nothing I can do on my end.” So I canceled my flight, hotel and now they are giving me a hard time regarding a refund for my car rental after I had followed their instructions of how to get a refund for it. Essentially I booked and bundled with Priceline to avoid having to call multiple places and now because of a flight that was not accommodating (mind you I canceled a couple hours after I had booked) they are giving me a hard time about getting me my refund. Will never use Priceline again. They need to get their things together with the companies they partner with to make so this doesn’t happen.

I booked a room out of state a week in advance and prepaid for a two night stay. I was emailed a confirmation and itinerary. After driving 9 hours I arrived at my destination only to find I did not have a room reserved and there was nothing they could do as I had used a third party vendor. I had to pay again at a higher rate. The reason they even get one star is because eventually I managed to get my initial payment refunded back to my credit card.

I had no idea that I was reserving a hotel through Priceline. I thought that I was talking directly to the hotel. They never identified themselves. When I asked questions about the hotel location, they acted as if they were the hotel and gave me wrong information. It was a terrible hotel. They pre-charged my credit card with no chance for a refund. The hotel was so bad we left after 2 nights. Don't use them. Horrible experience that cost us money!

I booked a trip to Cancun through Priceline. Westjet on the way down, Air Canada on the way back. I purposely paid for refundable tickets as I wasn't sure if I would be able to go with Covid restrictions. I ended up canceling my trip a week out, and the refund process with PL is absolutely terrible. One hour and 40 minutes on the phone to get the refunds processed. They tried to give me a credit for AC even though I orginally stated I wanted a refund. I had to push for the refund. They placed me on hold probably about ten times. I'm sure this is designed to make the customer get frustrated and hang up so they don't have to issue refunds. Be wary if you use them, the customer service is awful. And very hard to get a hold of, I had to try at 4:00am!

After booking a non-refundable room at Staypineapple in San Francisco the host facility added a resort fee adding more than 100$ to the total of our stay. Priceline would not refund. The low price listed turned out to be false advertising after agreeing to booking.

I have used Priceline for years to book the occasional Hotel or Rental Car without issues until this year. Due to work being performed at my residence I found myself staying at nearby Hotels for a period of time. I treated the situation like mini vacations and was enjoying it until I found I was being double billed for many of my stays. Reservations were made through Priceline and paid with a credit or debit card but upon arriving at Hotel I was being charged again. They ask for my credit card that I paid with and a security deposit of $100 dollars. Ok no problem, I present my card and assume that I am only being charged a refundable deposit. I come to find out by accident that these idiots are charging my card again for the same stay.

I stayed at red roof in in Saginaw MI. Booked through Priceline and it's a 3 star hotel on their website. It was filthy for one. Cig burns on bed, toilet had pubic hairs and pee all over it then to top it off woke up at midnight covered in bed bugs. I took video of room when I arrived and of bed covered in bed bugs When I checked out in middle of night manager acted like he didn't hear me saying I need to check out from bed bugs. Handed me my paper and walked away. I called Priceline who I paid for and booked through and because manager denied talking to me about it. Priceline told me no refunds even though I have video of bedbugs all over. Dozens of them and filthy room.

I made my reservation two weeks ago. My husband was diagnosed with COVID-19 on 09/19. I contacted Priceline at 09/19 with proof. My family of 6 is under a state mandated quarantine until 10/11. My hotel stay was 09/22-09/24. I contacted priceline on 9/19. They stated they could not get a hold of the hotel until 09/23 pertaining to a refund. I contacted them daily to make sure I wasn't forgotten. Because they decided to drag their feet I am out 265 dollars for a hotel that I didn't and couldn't use. ]

This company preys on unsuspecting customers with hidden a predatory policies. Their corporate policies are despicable and their practices should be illegal. Customers are not better off with this company existing in the market. They should be shut down

We have booked flights to international travel which includes for 4 flights. American airline has cancelled flight from Seattle to international destination. We got to know from American after calling them. No information came from Priceline. Priceline Itinerary continues to show cancelled flight. American mentioned that Priceline has to reroute. We called so far 15 time to Priceline and has not gone beyond automatic message. It says connecting to Agent and message of contact before seven days of travel and call gets hung up. If that happens would make tickets double. Original ticket is more than $1000. If Priceline is not able support customer service why they should be booking tickets and take money?

Horrible customer service. Be prepared, they will not honor their cancellation policy due to COVID. We called to cancel our booking with plenty of time (via their cancellation policy). The customer service representative said they will need to call the hotel to make sure they can refund us. They said we will receive a call back once everything is confirmed. Doesn’t matter what the conversation is with the hotel and Priceline, Priceline’s cancellation policy notes a refund will be issued as long as it’s done within the given time. After waiting 4 days and letting the given cancellation time lapse, we receive an email stating they can’t offer a refund or even a credit. Called and talked to a rep for a half an hour. Same story. They literally said “I know what you're currently seeing on your screen but we cannot honor that at this time”. Beware, there’s a good chance you will not be refunded…

HORRIBLE. Booked with this hotel Aug. 12-14 through Priceline. We got there late due traveling from Montana to the Seattle area (around 1am). They told us they overbooked and did not have a room for us. They said we could come back in the morning when the manager was on duty or call Priceline for a refund. We called Priceline and they said no problem for the refund but they needed to speak to the hotel to confirm. After around a MONTH of back and forth, the hotel would NEVER answer the phone and it would just keep ringing and ringing. Priceline finally got ahold of them over a month later for them to LIE and say we no-showed. Now they will not give us a refund. Horrible business practices. Completely lying to Priceline. Priceline will not back us up. I told them to check the hotel cameras. We were there and tried to check-in, not a no show. We are out over $300 over this issue. Moving on to dispute this with our credit card company. Ugh.

We booked a vacation package July 16, 2021 to Cancun, MX in September. Picked the resort we always stay at the Beach Palace arriving from Fort Lauderdale on September 4-11, 2021. Arrived in Cancun. Got our luggage and proceeded out to find our transportation and they had NO record of us. They called the resort. NO reservation. I had my confirmation from Priceline and had checked it before we left the USA. Said all was good, my husband called Priceline. They called the resort. NO RESERVATION but we could pay $1500 more after we paid in full in July $2898 already, we are in a foreign country. NO place to go for a week, they finally offered to send us to another resort. Wouldn't pay for our transportation so another $120 to get there and the resort was terrible.

Just stayed in a Priceline hotel over the weekend. The room had no working TV or shower. I notified the front desk and Priceline. Neither would help. Today, I realize I was doubled billed. I called both the hotel and Priceline who stated they were refunding it but it would take 7-10 business days. Then I check my account. They double billed me again this morning. They say they didn’t. My bank shows they did. My bank can only debit or credit what Priceline or the hotel sends them. They still offered no immediate resolution. Their customer service is awful. I literally had to call the police to get something done.

I purchased a round trip flight ticket from Priceline. On the page it check marked that the ticket IS CHANGEABLE. Due to natural disasters, the wedding had to be moved to another state. I asked Priceline to change my flight and they denied it. I stated clearly I'm not looking for a refund but yet a new destination. I also informed Priceline that my ticket was listed as changeable before my purchase. I asked for a supervisors email so I could send the screenshot to them for proof. The email they provided me is false. I had them repeat it 4 times and I repeated it 2 times for reassurance and clarity. They have yet to return my call or respond via email. They also have not responded to my survey I filled out that they sent me.

I absolutely had the worst experience dealing with them. They are just ripping people off. Frankly, they should not still be in business. I made a prepaid car reservation with them. When I tried to get the car, there was a mistake in it and I couldn’t use it. I called them. They told me the reservation was made through rental cars.com. But, they were not able to provide a good number to reach them. I went through hell as I called multiple times, wasting my time. I could not talk to anybody from customer service that could help. Needless to say, I lost my money. They are horrible. Please, don’t use them.

They accepted my debit 497 for rental car then when picking up car said in ineligible because I used debit instead of credit. Avis said I will get full refund, because I didn't cancel but Priceline can only be reached in Philippines customer service, no answers to questions won't refund my money. 1 star was lowest I could give. Run from this nightmare.

I booked 1 room with a King size bed for my Wife and I 139.00 a night, upon arrival I have two reservations for the exact same thing nonrefundable, the actual room was 89.00. The remainder was Priceline's fee, mind you for two rooms, the attendant then goes on to say this has happened to 3 other reservations that same day, Priceline tells me this is the last room available but charges me for two rooms. If it can be avoided do not use Priceline, book direct.

I had to cancel a flight and I got a credit they tried everything in their power not to uphold. I was on the phone for 4 hours (not kidding). Got 1/2 of my credit and the other was just a day short. They told me that because it was a leap year that the end date changed, then this and then that. I got hung up on 5 times. Checking to see if my claim was valid...give me a break. I had the number for the credit right there. "Oh, what was the day you were traveling, can you tell me something else about the flight for security purposes." Many excuses to try and not uphold their promises and they didn't. Never again.. Straight thru the airlines!!!! I lost $700.00.

There needed to be a name change for Thrifty to complete the car rental. They re refused to assist. And canceled the request. I had. To pay more. Why go thru Priceline. Money isn’t a issue but I have a mother with dementia. There were errors in the reservation. Priceline could have corrected but they refused. We prepaid with CC. I hate them.