Priceline Reviews

In the process of making a booking with priceline.com my wife and I found before we even clicked to accept our booking that we were charged three times intending for the flight component of the trip. We then did not complete our booking and we're told we needed to wait 3-7 business days before those pending charges would be reversed. Again I want to be clear we never actually booked the trip. We were in the review process and found those charges on my wife's account before we even accepted our booking. We were charged without our consent three times for flights that we were intending to take only one time and never even gave consent or completed the order process. The actions taken were illegal. The response from customer service was inadequate and the fact that we have to wait over a week before we can book our trip based on our money being tied up is unconstitutional.

Priceline states on my hotel reservation that they follow the hotel's modification/cancellation policy. I had to change a date due to a scheduling conflict at work. I called the hotel and they approved the modification. Priceline refuses to call the hotel to confirm the modification and later tell me that it's Priceline policy that a change cannot be made. I asked to speak with a manager. They told me the same thing and they will not budge. I am out $300 for a one nights stay and will never use Priceline again and would advise others to take precautions as well.

Buyer Beware:. Zero chance an issue will get resolved. Priceline does not care about you or your family or any potential issue that may arise. All they care about is finding a way to charge you outrageous fees even when it them that make the mistake to cause this.

I booked a car rental through Priceline. The car rental company called me to tell me the days were not available and that I needed to call Priceline to get a refund. Well I did that. I rebooked another car with another company. When I called priceline to let them know what had happened they refunded the first car and then informed me that I could have matched the price of the second car if I would have rented the same type of car for the same days I rented the second car for the same days but it was a more economical car. They would not help me or match the price which they said they would have if I would have gotten the same car.

My passport was expiring within 6 months so the airline refused me to board due to that matter. My ticket was cancelled and I forced to return home. The Priceline staff are very unprofessional, very rude and don't know anything about customer service. Their overseas employees do not have call recording which can lead to them literally mistreating you and racial profiling. I have been in contact with Priceline call center for a week and half and so far nothing has been resolved.

Called Priceline to see what they can do since Menger said I booked thru Priceline, Priceline was like said they could not compensate refund or partial because I had checked in. How am I to know what the room is until I check in, please make it make sense. So I said so Priceline is screwing me out of my money, all she would say is, "We cannot give you full or partial refund" and they not doing anything to compensate. Don't recommend to anyone ever again to go thru Priceline. I won't either as well.

In December I had made a hotel reservation through Priceline.com and an emergency came up where the event I was traveling for became canceled and was being rescheduled due to the fact the hosts contracted COVID-19. At the time of finding this out I reached out to Priceline about changing the travel dates if it would be possible and if it would not I would still go and make it a couple's weekend with my husband. The Priceline rep assured me I could receive a refund if I rebooked with the same hotel when I received the new dates. The representative at the time failed to inform me that this request had to be made prior to the initial check-in date. This was extremely infuriating to discover as I TOLD the rep I did not know when I would get the new dates and did it matter when I called to rebook to which they clearly stated it would not.

$3500 pending (2 transactions) on my credit card and no rooms booked. First CSR told me to book with him because Priceline website was not secure. Supervisor hung up on me. Use HOTWIRE. HOTWIRE IS best.

I prepaid for an Infiniti QX60 in Dec. They didn’t have the car or even close that was promised for the reservation. I was told since I prepaid it is basically a voucher. I felt like they were trying to price gouge me since it was a holiday weekend. They offered me a downgrade of a jeep Cherokee or pay $240 more an upgrade. The whole point of a reservation is to make sure you have what was promised as paid not be told you paying in advance is a voucher and there’s nothing they can do.

My trip was cancelled by the airline due to the country being locked down for Covid. When attempting to get my refund, Priceline just says "sorry, there is an error when we try to process it. You will have to call the airline." The airline says that I absolutely must go through my booking agent, which is Priceline. Priceline is a scam company, refuses to help, and is just playing dumb while keeping thousands of dollars.

I purchased round trip airline tickets and car reservation with my online account with Priceline. When I arrived at the airport to pick up my rental car, I was told my reservation name had to match my driver's license. My reservation name was my user name for priceline, first name Nurse last name my first name. I called Priceline, and they said they could not change the name on the reservation even though my email account is my full first and last name as is my credit card I used for the reservation. Priceline customer service said they could not make any changes to my reservation and could not refund my money. I had to pay for another rental car service.

I downloaded the Priceline app and created an account. I made a last minute reservation at a hotel enroute to the location. I received a confirmation number. Upon arrival 20 minutes later the hotel could not find my reservation. We went to get something to eat and came back in half an hour. The reservation had still not come through. I checked in with a new reservation. I called my credit card and of course Priceline had already charged my card-which I of course have disputed and will not pay. I will NEVER use Priceline again. And encourage other to beware of these practices.

So spent so much time on Kayak to book my flight tickets to Vietnam, and the Kayak website redirected me to Priceline.com. I tried to book whatever was available from the previous search anyway. Priceline won't let me book it; it does not matter how many times I tried, so they set it up where you would not be able to get any deal. So I called their agent, and they are on commission, and I finally bought a ticket that was over 150$ more than what had shown that's beside the 100$ insurance.

I was calling to reschedule a previous scheduled flight. I was put on hold multiple times saying that they needed extra time to do this process. I would have understood that. But the fact that the amount I was to pay raised by $50 dollars due to the incompetence of the people that are answering the phone lines. I am a supposed Gold member but obviously that makes no difference in dealing with these people. I have had nothing but trouble dealing with them and the mistakes that they make. From rude customer service to hour long holds. I will be taking my business elsewhere as they are not interested in keeping valuable customers and do not care.

Canceling a flight was a nightmare - took multiple hour long phone calls to finally get confirmation of my flight credit as they kept refusing to send emails confirming it. A few months later, I try to use this credit... Every representative I spoke with barely spoke English and would dance around my questions. Took nearly 4 hours of very rude and obnoxious phone calls to get my flight booked along with my partner's (who also had the same credit as me). The man said that my confirmation information and such would be emailed within 10 minutes... 24 hours later, nothing. So I call them back (currently on the phone as I'm writing) and am told nothing was ever booked.

I was booking a reservation for 2 adults 1 child and used the filter to narrow down my results. When I booked my hotel I was not notified they changed the number of guests, now 2 days before my trip I reach out to Priceline customer service to see what happened and their representative basically told me their search filter is useless and I quote "you cannot choose the number of guests in a room". If you cannot choose more than two guests in a room why does the search bar allow it? Now they say I have to deal with the hotel myself. I booked online with them so I would not have to speak directly with the hotel about my reservation. Why book with a third party if they are just going to take your money and lie about your reservation and when you request assistance they tell you to deal with it yourself and pay more if necessary as they refuse to refund.

I would never use Priceline again. A motel was booked thru this company that was rated a 4 star motel. The pictures made this place look amazing. I requested a refund when I did further research of the motel off of their site. I was told they would not allow me to book a new motel even though the policy of the motel allows refunds. Also, this was three months prior to my vacation. I didn’t want my money back, just to book a different one. Customer service representative told me to take my issues up with motel when I got there. They are untrustworthy. I would book directly with a motel rather than using their service.

I booked a flight for my son to attend his grandmother's funeral. The flight was canceled due to mechanical issues. However when we tried to get a refund it has not happened! Delta has done their part but not Priceline. BBB is looking to it.

BEWARE! Priceline uses a Chinese company called Agoda to book their travel. Their customer service is TERRIBLE and they lie! I was traveling for the Army and they left me stranded in a snowstorm with no remorse. No call back as promised, just a email an hour later asking how they did. I sent follow up emails with no reply back and no refund. Avoid this company at all costs because they're thieves!

Horrible, I was charged far more than what the hotel offered. I feel ripped off. I thought I was getting the best deal through this site and I paid more than if I walked in off the street. DO NOT USE THIS APP!

I booked a reservation online with Hertz through Priceline only to be kicked around by a 3rd party company to Avis. Priceline refuses to take responsibility for their website and the 3rd party company scammers. I called the company many times trying to get this issue resolved. Priceline wants to keep my $462.82 for a car I never used at Avis. I did however already pay for the car with Hertz. It's a scam by these companies, so be careful.

NEVER AGAIN would I use Priceline as a third party. I was trying to make a reservation using the bundle deal option, once I found the deal that fit my budget it was now time to fill in my personal information. I filled out all the information in and then when it was time for the checkout I pressed the continue button only to see a message appear saying "sorry we are all booked (for the flight)" let us help you find you another flight. So I finally found another one only to be told that I have insufficient funds in my account. So what had happened was Priceline went into my account and placed a hold on the flight fare so now I must wait 3-5 business days just to see that money back in my account.

They put the wrong name on my reservation, so when I got to the hotel, they said they couldn’t change because it didn’t match my ID. So I called Priceline and they had the wrong number for the reservation, and even though I made it through my account all the information somehow got messed up. The agent said that if I called back with the correct number on the reservation then they would refund my money. When I called back the lady said they wouldn’t refund my money, even though it said in her notes that I could get a refund. So I was double charged for my pay and they refused to make it right. Horse **!! Worst service I’ve ever had! I wish I could give them negative stars. Don’t waste your time or money, they’ll just rip you off!!

The worst service I have received, these people have no common sense, they charged my cards multiple times. Be aware these people are straight up dumb when it comes to booking for a hotel room or a trip. If I could I would give a negative 0 star. The staff working there needs to be better trained.

Had I known this was non refundable (my own fault) would never ever cook through Priceline. They use a third party first of all. Second I came to get my car rental and the Avis at the airport doesn’t take Apple pay!!! Which I needed to use for the $250 deposit. Called Priceline. "Sorry no refunds. Sorry nothing. We can do." So I paid $50 to Uber to destination. $335 for car rental and insurance I didn’t need. Waiting for someone to bring me a credit card so I can finally get the car. Do not book with Priceline. Ever!!!! Offset mistake.

After asking for a refund after finding out the motel they booked us had horrible reviews, we were very thankful they ended up honoring our request. Please be warned, check the reviews of the motel. The motel they booked us had mostly one star ratings! They should exclude these motels from their service if you ask me.

Never again Priceline… You messed up the rental car schedule. Impossible to get on plane and return car within 45 minute. AND price for hotel was $180 more than agreed, Hidden charges are poor business.

I booked a hotel / flight package with Priceline to go to a wedding in Las Vegas. Due to a work project, I had to delay my trip by one day. I thought the change would be very routine for them and it would be a simple phone call. I had to stay at a particular hotel. Two days after my call with Priceline, I called the hotel to make sure my reservation had been changed. I found Priceline had never contacted them regarding the change. The hotel did tell me I could not personally change my reservation; and, if I do not check in on the day they have in their system, I would be considered a "delinquent traveler" and my reservation with them would be cancelled.

I was scheduled to go to Florida with my family. I purchased six airline tickets from Priceline and added the travel insurance. My daughter, unfortunately, had a medical emergency one day before our trip. I had to cancel and reschedule. Priceline assured me that I would have a credit for the cancellation. When I tried to rebook a trip, I was told that the flight was a "no show" and that we did not have a credit. After calling the airlines, I learned that it is common for Priceline to cancel incorrectly and that I would just have to ask for a supervisor to adjust it. After being on hold over and over again. Multiple foreign agents that hung up on me twice, I was told that I would need to pay more money to get the credit. I said NO! I was not going to pay more. They messed up! Now they claim that I did not call and cancel the trip! I will NEVER USE THIS POOR SERVICE AGAIN! EVER!

Our vehicle was in the shop so we went through Priceline to rent a car until we got ours back. We turned the vehicle back in 4 days earlier... So we only had it for 3 days... They still charged us FULL price for the week. The rental company said it would be discounted because we turned it in but Priceline said no, they would not refund the difference. Don't get screwed like we were!!! Don't rent through Priceline.

Car booked, three emails confirming the reservation, arrived to the counter, no reservation on my name. Priceline solution: cancel my reservation... Left to my own devices at 15k Km from home. Customer service hanged the phone on me twice. Don't put your trust, business, or holidays in the hands of this company. Worst experience ever.

I made reservations for an airline flight from Kampala, Uganda to Kigali, Rwanda for last August 2021. In July of 2021 the Airline cancelled the flight due to the Covid issues in their country. I contacted them and was given the runaround for six months, they refused to take care of the issue and would not refund my money. I finally had to dispute the amount with my credit card to get it resolved. I will never do business with Priceline ever again, they are crooks!

They allowed someone to make a hotel reservation with my stolen credit card information to the tune of $530, using the wrong email, the wrong phone number, and the wrong address, and then tried to fight with the credit card company, saying it was a valid charge. They don't do their due diligence, which is why criminals book through them. HORRIBLE company.

I had reserved a flight. Paid for it and it said free cancellation!!! Okay so I canceled it and now I can’t get my money. It’s a credit!! They told me I can use it by Dec 2023. So I went to make a new reservation and I couldn’t use it because it was in my mother name. They never told me I couldn’t use it on another family member or person for that matter!! The agent I talked to told me I was out that money and to deal with it!!! Hotel reservation checked out early. The front desk told me to get ahold of Priceline to get my money back. Whelp out 200 dollars because they don’t do early checkouts.. I will never ever go through or recommend Priceline to anyone ever.

My company offers its associate discounted travel through PerksAtWork.com which, in turn, uses Priceline for its travel package discounts. In short, to save $4,000 on the trip I'm trying to book, it has to go thru Priceline. After some initial issues with flight inventory changing mid-booking, I finally got all the way through to find my credit card was declined. After several hours on the phone with my banks, I learned that they were, in fact, APPROVING transactions from Priceline - they saw it happen in real-time. But Priceline never completed the transactions.

I've used Priceline for many years and, generally, my experiences have been very good. However, as of late, this has not been the case. The most frustrating part is the very poor customer service. We recently rented a SUV for a family vacation through Priceline. Our reservation time was 12pm. We arrived at the car rental agency at 12pm and were told they were closed for the day! They offered to send us to another car rental location but, at this point, all the rentals had been taken.

First and last time I’ll use them. Unbelievable. Never confirm my reservation at a hotel therefore I booked at a different hotel. I cannot cancel this reservation with Priceline but there was nothing notify me that it was completed. Bottom line that’s **.

I used Priceline to book my hotel reservation, I was told to book in a certain hotel but the agent suggested on her own, I did not ask for a cheaper hotel and she stated that the hotel she was suggesting a 2.5 star hotel was better quality than a 4 star. I was concerned but she worked for Priceline so I assumed that she knew what she was talking about. When I arrived I smelled urine at the front entrance and poor lighting. Reluctantly I checked in hoping room would better. I was wrong, I found black mold in the shower ceiling, rusted air vents, mildew on the curtains, broken desk and something smeared on the walls. The comforters were worn and overall the room was terrible. Priceline accepts no responsibility for their agent's action by suggesting another hotel when I stated which hotel I wanted to rent and saying that a 2.5 star hotel was better than a 4 star. They are shifting the responsibility to the hotel to refund the money and they have done nothing wrong.

If I could give no stars I would. Honestly this has been the worst experience ever. I booked a reservation with Red Roof Inn using Priceline. After I checked in I brought all my belongings inside and laid down to then watch a Cockroach walk across my bed. First thing I did was contact Red Roof Management who notified me Priceline is the third party I am to contact for my refund. When I contacted Priceline the representative was not useful at all! He explained Priceline is unable to provide a refund no matter the issues with the Hotel. That is horrible! A roach was on my bed where I am to sleep and my refund can not be provided? I have video proof and nothing? "Oh a 20% off your next visit." I am a VIP Member with Priceline and I must say they have lost a customer.

I booked airline tickets from Priceline. They charged my CC 3 times and never reverse the amount. Tried to call since last 2 days representatives have no knowledge causing me lot of problem and my CC payment is due on 04 of every month.

I have used Priceline in the past many times. They have great deals most the time but their customer service has always been a little weak but usually I can tolerate it. This past weekend I have had the worst experience with them. I got a hotel thru them that turned out to be a horror story. But that wasn’t their fault. It was how they felt with the situation after. I was lied to on multiple occasions. We asked for a refund because the hotel accommodations were unacceptable. Priceline claimed to make attempts to the hotel to verify the cancellation for our return. We were told that we would have our refund within a half hour.

I have been charged for a non refundable non amendable trip however Priceline cancelled my reservation on me months later just two weeks before my wife’s birthday trip out of the country. We have non refundable plane tickets, friends locked into the hotel we are supposed to be at. The hotel is available with our same room on their agoda partner site they said they book through RIGHT NOW. I’m looking at it and their highest support says it isn’t there and tries to blame the hotel for cancelling.

Somehow they spelled my name on the ticket wrong. When I tried to get it corrected they kept me on the phone for two hours. Then they finally said they could not do it and told me to just show up at the airport and try to fix it there! They totally screwed up and left it to me to fix it.

This caused us to miss our flight and they head us on the phone for 4 hours. Stuck at the airport. With our 11 months old. They barely spoke English and never wanted to books us on the next flight. They kept saying a toddler did not need a ticket number even though the Air Canada desk staff told them otherwise on the phone.

I don't recommend doing a trip where they pick your rental car. The flight was great, the hotel was great but we got some rental car company that I've never heard of. It was 30 minutes from the airport and we were took to a store, dropped off, picked up by someone else, took to a parking lot and caught another ride before getting to the rental car company. We had to return the car a day early and stay the night at the airport because they would not provide us with a ride to the airport the following morning because our flight was at 5:25am and it was before business hours for them. The place was in a "bad area" and the whole situation was just bad!! It was paid for so we had no choice but to use them. I will NEVER make this mistake again.

I was robbed. I needed to stay at a hotel for a single night in two weeks time and reserved a room at the Hotel Zamora in St. Petersburg Beach, FL via Priceline.com. The wrong date was reserved by the website - or - the right date never accepted; which one we'll never know. The Priceline.com web site chose and reserved the room for the VERY NEXT DAY with no cancellations being able to be made in less than 48 hours which meant a simple website error would cost me $200.

I booked on Priceline an hour before arriving. It stated 3 stars, when I arrived there was a fight in parking lot looked like some bad fellas, I asked the receptionist if I could cancel. She said sure, when she completed the cancellation she notified me I was being charged 77.00 for cancelling. I said WHAT? She said if I had a problem take it up with Priceline. After about 30 minutes doing chat back and forth with priceline they told me that it was non refundable no matter what. I said I feared for my safety and they said it's non refundable. Well I did get loud then and was furious. I asked for my room key saying I guess I am being forced to stay here. Well the receptionist said she had cancelled it and no way to redo it. So yes I did get a little more mad. I asked her to call the manager.

I bought 2 tickets both ways from US to Turkey and I was not notified of changes in the returning flights. I found out because in my app the flight from Frankfurt to IAD disappeared. Called for 3 consecutive days and Priceline said everything was good to go but Lufthansa advised the flight no longer exists, so finally Priceline found out that indeed the flight does not exist and they said they would place me in a different flight. Took me over 14 hours, over 13 customer services representatives and still they did not give me a resolution. Every one of them hang up the line not to complete the necessary change. In the end I fought for a refund. DO NOT BUY AIRLINE TICKETS FROM PRICELINE BECAUSE IT IS THE WORST CUSTOMER SERVICE EVER!!!!

I bought round trip tickets from Priceline.com. I paid for non-stop flight to JFK to Denver but Delta Airlines change my ticket to 1 stop flight instead of 3.5 hours. I end up to travel 17 hours. When I contact with them they says they cannot do anything. This was last time I bought a ticket through Priceline.com.

DO NOT BOOK WITH PRICELINE. We have had the absolute worst experience. We booked a 'bundle deal' with car and flight and to save money we opted for the not getting our flight time until after booking. THEY BOOKED OUR CAR TO BE RETURNED 24 HOURS BEFORE OUR FLIGHT. We immediately called to have them extend the car rental. They said we had to talk to the counter when we picked up the car. After a canceled flight and 8 hour delay, getting to our destination after midnight, the car rental was closed. We had to get an driver to take us to our hotel (which was far away, because we thought we'd have a car), then back to the airport - about $100 for the cheapest Lyfts. Finally picking up the car the next day, the counter told us we had to talk to Priceline to extend the reservation. Priceline is insisting there is absolutely nothing they can to do compensate or extend our rental. This has been ridiculously frustrating.

Priceline is the absolute worst. I made a reservation for a hotel in Vegas and because the hotel was reviewed really bad with bed bugs - my wife and I did not want to stay there. We called Priceline and asked if we could get credits at least to book with another hotel through them and they refused saying it was a nonrefundable/no change booking. 2 weeks prior I made a reservation with Hotwire with same circumstances and they happily issued me credits to rebook another hotel.

I have spent every night on this vacation calling Priceline because they are charging me for a hotel reservation that when I arrived electricity was out so they could not check me in... Priceline cannot get a hold of the hotel so they are charging me for it! Same trip... I rented a car in a different country, and when we showed up to the car rental place there was nobody there to give us our rental car. Guess what Priceline is doing? Charging me because they said the car rental place was not open on a Saturday and that I should have gone on Monday to pick up the car rental. WHY THE HECK DID THEY ALLOW ME TO RESERVE A CAR ON SATURDAY IF THEY ARE NOT EVEN OPEN ON THAT DAY?!?! Plus now we are 40 minutes away from the airport, and their idea of common sense is that I should have to pay for Saturday and Sunday for a car when the rental company was not even open (yet allowed me to make the reservation nonetheless).

Booked a package deal to Maui. It says on website that I have 24 hours to cancel but when I tried to cancel the car rental, there is fine print that says that the car rental is not cancellable! This package was booked together, why does each component have a different cancellation policy?

Completely lacking in sensitivity and common sense when dealing with a change of date transaction for a rental car. Completely impossible to work with on several levels within the customer service chain. We travel all the time and I will never use this company again.

Paid the extra $30 just in case we wanted to cancel our flight, it was called trip protection, cancel easily if you need to. I called to cancel after the person I was flying changed his mind. I was told can only cancel in extreme situations. I need to file a claim. So the $30 trip protection is a waste of money, the customer service was pretty bad. Outsourced, representative didn't speak well. On hold with United, see if we can cancel the flight that way, or need to file a claim. Nice to pay the $30 and not have to hassle. Pay the $30 and hassle?

I rented a car from Priceline in November 2021 for use in New Mexico. Omicron has overtaken the world in a way that it has not peaked yet in the SouthWest. We are therefore changing our plans to visit there...and pushing our visit from January to March, 2022. In calling Priceline, they inform me that my reservation was fixed in all ways: it was non-refundable, not transferable, I can't even adjust the date when I can use this reservation, nor can I even pay more money to buy some of these changes. In effect, Priceline is making money off people who can't use the services they provide. They wouldn't budge their policy even during a pandemic. I mentioned I will NEVER use them again, and I will also give them negative press anytime it seems appropriate. They just bought negative advertising from me. $366 down the drain.

I booked a car for Jan 21-25, meant to book for Jan 22-25. I hadn't realized the wrong date was on the box. To make matter worst, Priceline's system did not pick up on what was about to be a systematic error. I was creating the booking on Jan 21, at around 9pm at night so the system should have realized an error was happening. No it booked. When I realized it had booked the car for right at that moment, when the actual rental car place was closed as well, I called in to Priceline Customer support for help.

I reserved a room based on my specifications on this site and when I got there it did not meet the criteria. I even ended up moving locations after the place first gave us a room with others already occupying it and then and another room with no AC so I tried. They then had a power outage so we couldnt check out properly and said we stayed there even though we stayed at a sister property. I took all this to Priceline and they stated there was nothing they could do even though we booked it through them and dealing with customer service was like a couple months ordeal that lead to them only offering a 15% discount on next reservation even with all my proof, pictures, and documentation.

On 1/23/2022 Priceline refused to change car rental time after asking me a lot of questions, then refused my AAA auto club discount. The prices advertised were not accurate, I was charged more, plus $20 dollars just because I live local? Car advertised $28 per day, I ended up paying nearly $60 in fees for an economy compact for 1 single day? I also found out on 1/24 there were no cancelations and even if car was not picked up payment would not be refunded. I will never use their services again. Signed, dissatisfied.

I rented a car supposed to be at Tampa Airport. I’m here and the car rental company Easirent is 20 minutes away! There’s no signs. This company Easirent does not answer their phone. I’m stranded. I’ve called Priceline 3 times and they refuse to help me, give me a refund and say I have to call Easirent directly. My elderly mother is waiting on dinner, I have not been able to see her for 4 months due to covid. I’m in tears. Priceline says the 20 minute shuttle is “on site”. Liars. I’ve used Priceline for many years. Never again. False advertising. I’ve been waiting in the cold for 30 minutes, no Easirent shuttle. Furious.

I booked once, the website said there was an error and to book again. I booked again. They billed me for both times at $644.51 each. I requested a refund and they denied it. Same hotel, same nights, same person. They kept my money. Multi-billion dollar company steals from average person. Buyer beware.

We booked with Priceline. Hotel was the worst area. Feel like I was on homeless/drug user corner. It was awful. Never stayed in a place like this. Room was clean but overall bad experience. Also pool not working and stated breakfast bar which actually was grab and go of granola bars and old fruit. This place was La Quinta in Westminster. It needs to be updated outside wise and get rid of the homeless/users and others there. I tried calling Priceline to switch to same hotel different area or anything to help and they stated they couldn't cause it was already paid for which was rude and unfair like no help at all ...Horrible experience.

Do not rent a car thru Priceline. Terrible experience. They kept $350 dollars without a car rental or any accommodation changes. We had a family situation change and needed to change from one week to another. They said they couldn't make any changes and kept our $350 deposit. American Airlines accommodated the change. Priceline would not make any changes. Save your money, time, and frustration. Do not use Priceline to rent a car.

Very easy to navigate! Unlike other travel sites, I am able to find my upcoming trips and my past trips in a jiffy. Also, Priceline has the best incentives as far as rewards, discounts on rental cars, flights and even cruises!! I rarely ever need to contact customer support because the website is so easy to use friendly. 10 out of 10 for me!!

One word. Bad. On the phone for 1 hour, Transferred to 11 different people, had to repeat the information each time. The result: Had to call the company they subcontracted with (Mozio) and that company had an answer in 5 minutes. Had to call the airline to seek a refund due to their subcontractor not arriving on time resulting in missing my flight. They want to take your money, but you are on your own when it's a refund situation. I have used Expedia many times without issue, after this, it's back to Expedia.

Do not trust Priceline. Book through anyone else. They won’t take care of their customers. My minor kid brother and sister’s outgoing flight was delayed by an hour and a half which made them miss their connecting flight. They were stuck in a strange city, where they knew nobody all night long. I even called before their flight departed to make sure they wouldn’t be stranded. I was assured by two different people one whom worked for United and one who worked for Priceline, that they would not become stranded if they boarded that first plane. Once the kids did in fact become stranded, they offered no help even though I had bought the travel insurance. United Airlines and Priceline both pointed the finger at each other and said that it wasn’t their problem.

Our plane home was cancelled along with numerous other flights on 1/16/22. It was the wee hours of the morning. All hotels in Miami were booking up quickly. We scrambled & called Priceline. We were in the middle of booking a hotel room when I noticed in my emails the airline had gotten us a room. While STILL on the phone with Priceline I told them we wouldn’t need their services. They refused to cancel the room I no longer needed. They say they have a good cancellation policy. Do not believe them. They lie. I had not even hung up with them & still no cancellation for me. I called their customer service number to try to straighten it out later & they still would not help me. I will NEVER do business with this company again! Also the “Quality Inn“ in Miami was the hotel in question & they refused to help either. Will NEVER stay there either. Buyer beware with either of these companies!!

I booked a room and on the Priceline website it advertised that it would have a pool, hot tub, etc.... Well we got there and the pool and hot tub were closed, the hotel was extremely dirty and other advertised amenities were not available. The hotel said we had to go through priceline to receive a refund since we booked through them. Priceline confirmed that all these amenities were indeed not available even though advertised on their website, yet refused to provide a credit or refund. We said would be fine with a credit as just needed a place to stay for the night where the kids could swim but they would not provide either.

Over 2 months ago I booked a flight from Nevada to Michigan for my fiancée to go meet her first born grandchild just before the due date, if not on the exact day. Vacation days were planned, family was notified, who also scheduled days off to pick her up from the airport, go get a rental car, and make all other necessary arrangements. We were checking emails on a daily basis, making sure flights were not changed or canceled and that all plans throughout were a go. We even purchased a new home printer to print out her itinerary that Priceline provided. On the day of her scheduled flight, we traveled 70 miles to the airport with itinerary in hand, still checking emails on the way. When we got to the counter and tried to print out her boarding passes, they informed us that they had nothing for us today for a flight from Reno to Lansing and that it had been rescheduled.

After 8 long years we were planning to go see our family in India so we booked our tickets thru Priceline. We are a family of 4 leaving Jan 21 and returning Feb 23, 2020. Each ticket costing at $1009.40 +Taxes and fees: $245.04 for a subtotal of $5017.76 and just to be on the safe side an added $400 of insurance thru Allianz Trip Protection (it’s the option Priceline gives you automatically during check out but doesn’t highlight that’s it’s insurance thru a different vendor and not an in-house Priceline team) making it a total of $5419.20. Unfortunately the Omicron virus strand came along and everyone we know overseas got it and it’s spreading fast as we hear from friends and family. We have 2 kids 7, 5 and I myself am incredibly high risk as I’m going thru chemo. After taking into consideration my team of doctor’s advice and well common sense we decided to cancel our tickets until times are better to travel overseas.

I purchased a bundle - flight and hotel in August 2021, for a trip for December 2021. I had no issues with my flight however when landing at my destination, I reached the hotel that I purchased in the bundle (and was FULLY CHARGED FOR) only to find out, that somehow the reservation for the hotel was "cancelled" the same day I paid for the reservation. I have not received any notice of a hotel cancellation at all, and again my credit card was FULLY CHARGED for the flight and hotel. I did not receive any refund for the supposed hotel cancellation. The staff at the hotel informed me that this was one of MANY instances that this company randomly cancelled a customer reservation without notification. I was on the phone for 3 HOURS with Priceline customer service.

I booked multiple trips through Priceline for the later half of last year and throughout this year. After I go through my last trip that I booked through Priceline, I don't think I'll ever book with them again. For the second time that I've requested a refund through them for a trip that I couldn't make, I've run into a wall. Despite the fact that I've booked my trips ENTIRELY through them, when asking for a refund, they give you other airlines and booking agents to call.

Very bad experience at customer service. I had a digital copy with barcode for covid test and the lady at customer service has no idea how to scan the barcode with her phone. After 15 minutes of waste time someone else came there and scanned it from his own phone. Secondly, I had 2 personal bags and she made me pay for the 2nd bag which is not heavy and easy to lift. This flight cost me very expensive. I make sure I will fly with Air Canada next time.

Do not use this company for any part of your trip or vacation. Cancellations might not be refundable and customer service will do nothing to assist you. I had a horrible experience and then was told "we have noted your feedback".

I had a death in the family. I had purchased the insurance. I first contacted United Airlines and they said I needed to contact Priceline since I purchased my flight from them. I then called Priceline where I was told I needed to contact the insurance company (the insurance which is offered on Priceline's website). I contacted the insurance company (Allianz) who seemed compassionate but only changed the dates of my insurance policy and nothing with my trip. After changing the dates I explained to the gentlemen that I needed to change my flight not my policy. At this point he told me I needed to speak to priceline and put me on hold then forwarded my call back to priceline where I was told I needed to file a claim with the insurance. Sounds like a joke but this really happened to me. I will not buy anything from priceline again-them and their insurance are worthless. Poor customer service with every person I have come into contact with.

Needed to cancel to due to serious sickness of a family member. Got charged $100 on a $250 rental days before scheduled rent. Will never use again! Regular rent directly through rental company is not really that much more expensive, and they allow cancellations a lot more freely...

The Priceline.com website advertises free 24 hour cancellations by saying "Book a flight with free cancellation for flexibility" and in the same place it asks if you wish to add a rental car. To me, as a customer, it looks like I can add a car and I am still under the Priceline 24 hours to cancel this reservation offer. I attempted to explained to a priceline customer service representative and they were condescending and kept repeating that they are not responsible for the rental car they offer their customers on the priceline.com website

This is absolutely counter to what their website advertised. I would not have purchased these tickets otherwise. They refuse to let me reschedule, and they refused to give me the name or address of an executive I could contact to address this policy switch. They would only send me an online feedback form. When I said that this was not satisfactory, the agent hung up on me.

My experience with Priceline has been amazing. I had to cancel my trip, and I had an unrefundable car rental. The agent heard my reasons and found them genuine to give me a full refund. This is customer service, loved it and I would recommend to book with Priceline for peace of mind in these very unusual and uncertain times.

Priceline is a malicious company. I booked a hotel through them only to find out that I paid $30 more on Priceline than the actual hotel was charging! When customer was called, they refused a refund and said "the hotel is not supposed to tell you the price of the room". I am absolutely disgusted with the customer service I received AND the fees I was charged on top of the more expensive room price. I will NEVER book through Priceline again!

They canceled my reservation without my consent and the price for renting that particular car is now higher. They told me they can't reinstate my order nor can they provide me with the initial price I ordered the car for. I don't understand what their customer care is there for. They might as well not have one.

Was so excited to book my daughter's High School Graduation trip. Did tons of research, made our decisions and booked. After booking started reading all the fine print to come to the realization that even though I selected DEBIT for car booking pick up. They booked us with Fox rental car. I called Fox and they basically told me, "Too bad. So sad." We have asked Priceline to update their website to not show cars from them when Debit was selected. So I call Priceline.

I canceled a flight one day after booking, keep getting told my refund is on its way...It's been a month now, no refund, they just keep giving me the run around. I'm about to sue them. Hours upon hours on the phone, getting nowhere.

I called as they report more discounts. First I repeated myself so many times on where and when. Then he could not find places even though there were many on the site. 15 min later after the wait time. I am not sure if they just want you on the phone to get information as the person did not have a clue on booking. Waste of time.

When Joey Was lying to me and try to not to refund the money before 24 hours expire free cancellation this is the biggest scam. That’s how they scam people and never refund the money through all my trip.

Worst service ever. Rude and mean the manager and they won't refund back your charges in your card. Poor service. Don't recommend them for any kind of reservations. People use any other company except Priceline.

Rented a car through them with Thrifty. When I went there to pick up my car, Thrifty had no cars left and I was told (like other clients) to come back the day after. I went back the day after and picked my car (and my receipt proves that). I asked Priceline for a refund of the portion of the reservation that was no honored, due to Thrifty's mistake. They said they reached out to Thrifty but they say there is no evidence there were no cars left on the day of my reservation and they refused to refund me. So Priceline ended up keeping my money and paying Thrifty less than originally due. Scam. Stay away from them.

I was scammed by Dollar car rental with the assistance of Priceline. I booked a rental for a set price through Priceline. Paid with credit card. When I pick up car I declined ALL additional charges. I signed the electronic receipt. Dollar agent lied and indicated I ok'd the additional charges which added up to twice the rental sum and now both Dollar and Priceline refuse to do anything about it and instead claim it's the other's fault - DONT DEAL WITH EITHER -I am elderly and they target the elderly.

I made a car reservation and never received confirmation details. I called Priceline the week of my trip to obtain the details for my reservation such as where and when to pick up the car. The man on the phone was incredibly rude (I thought he was having a bad day, but no they're all like that), and he refused to honor my reservation. He literally canceled my reservation and then also refused to give me a car rental for a different date or a refund. He instructed me to do a chargeback through my credit card and hung up on me. Months later, Priceline is disputing the claim with fraudulent and false information. They reported that I asked to cancel the reservation, which is untrue, I had to rent a car from somewhere else because they wouldn't honor my reservation.

I bought my ticket for Christmas on this page, which I will never going to use again. I trying to reach the company too many time to cancel my flight and get a voucher for future flight at the begging was for the COVID incremented and country closures. They said they was looking to get a refund or voucher with the airlines which I never heard back from them and I called too many times to get answers with no luck at all. Now I was not able to flight on the date because I was exposed to COVID on the Christmas parties. I call them couple days before my flight to advice I was exposed and now they said I lose my money because I was not show up. This is crazy. That is the reason why we see too many COVID cases, I guess they was expecting me to travel no matters if I was infected. They don’t care about the safe and security of their customers.

Booked a Rental Car to thought Priceline.com. They sent me to scam rental car company called Economy Rental Car, which they claimed was at the airport and it's not. They have hidden charges for everything. Priceline doesn't care. I didn't rent a car because these guys were trying to charge me $5/day to use my own insurance. Every customer that was at this establishment was pisssed and regretted going there. The reviews about this place are clear (too bad I didn't read them before) but Priceline doesn't care. There is even a video I have linked to below. Priceline stole $845 from me. They sent me to a fraudulent rental car company. Do they even have a system to vet their vendors. Priceline doesn't care about their customers.

I made a hotel reservation through Priceline.com via their "ExpressDeals" and it was anything but a deal. They advertised a mystery 3.5 star hotel in a specific area for $75.00 a night, but did not disclose the name of the hotel. This "deal" was non-refundable. We decided to give it a shot based on the star rating. The hotel was run down and ill cared for. The room lacked amenities that are standard for 3 star hotels. There was broken furniture, peeling paint, peeling wall paper, peeling veneer on the doors, and generally just "banged up". I contacted Priceline through their Live chat helpline, told them about the room and how it was NOT 3.5 stars. They simply said "Your room is nonrefundable. There is nothing we can do".

The hotel we booked was listed by Priceline as 2.5. It was not. It was dirty & old. The room needed repairs. Listed as breakfast included which was not. Trash cans were not emptied. Bathroom ceiling badly peeling. Bathroom door all busted up and covered I don’t know what. Open bottles of water in fridge. Surfaces including floor all sticky.

Priceline has been great to get me some expensive, 3+ hotels. However, when I booked a 2.5 hotel with them this week, I was sent to a motel instead of a hotel. The place was dirty, noisy, and I could literally hear people banging next door or talking and partying. Called priceline and they basically said that if the hotel could not solve the issue, there was nothing they could do about it. They did not honor the fact I had been booking with them for years and exclusively during this trip. I feel scammed as I paid over 500$ for a 3 night stay in a place that resembles more of a shelter than a hotel…

I rented a room from Priceline and there was roaches which I have videos of. Too big of video to upload here and they offered me a 15 percent coupon And the hotel has more integrity than Priceline said they'd give me 50 percent refund. Then Priceline said they will only give me 5 percent coupon on express deal only because hotel gave me half money back. They are not refunding you even if your hotel has bugs. They get your money and after that it's your problem. Don't waste your time. They have no morals. It's all about the money. Pathetic excuse for a company. They are basically slum lords. And the couple Dollars you save aren't worth the bugs and bad service. Priceline is a fraud.

I booked a room at Ramada December 27 for a stay January 1st, I get the room and it showed 2 beds. It was only one bed. I upgraded the rooms and found out that I paid $3 more for the room than I could have paid at the hotel and a service charge of 16$ when normal taxes would have been 7$. Priceline has a price match as long as it's brought up 24 hours before. I never even knew of the difference until check in. Long story short always call the hotel in advance to make sure the price that you are getting is best price. I've had issues twice with the hotel actually having better deals than any of the hotel booking apps. Just call first with numbers wrote down. I won't be using Priceline again. Customer service was no help at all.

I would not use this company if I were you. I personally will never use this company ever again. They're rude, not helpful, infuriating, and genuinely don't care. They won't let you talk to anyone and if you do and they often just end the conservation if you ask them to help. They just seem awful. Please do not use this company for your own sanity. VERY BAD.

Thought I was calling the Holiday Inn to make a reservation. Rep just said reservation desk. Did not disclose who they were and that there was a fee. Didn't see the fee until I received my CC bill. I called them to ask at what point to they disclose who they are and that they charge an extra fee. I was told they always give this information out, and the rep must have made a mistake. This information is incorrect and deceptive.

I got a room there at Holiday Inn Express Greenwood Indiana. I checked in and an hour later I found out I had covid-19. I'll let the hotel know that and they refused to refund me the 120 plus dollars a cost and still have not refund the $50 extra I put on for incidentals.

I stayed over the Christmas holiday at Hotel Glenpool, Glenpool OK. I wrote a correct evaluation of my experience such as a non-working TV and the downgrading of my experience there. On looking it up on Priceline I found they had eliminated my comments and written "No comments left" below the rating. On reading further I found they had done the same on many others that gave less than their desirable score. This might make Hotel Glenpool management happy but is not being fair or honest to their customers. I have counted on Priceline for many years in the past and am disappointed in this policy.

I made a hotel reservation online, and the page asked for the number of people per room and age. I entered all the information and confirmed the reservation. When I finally arrived at the hotel, the hotel said that Priceline only made the reservation for 6 people instead of 12. I ended up paying 5500 extra to be able to stay in the hotel. Priceline washed their hands saying that they just made the reservation for the rooms not for how many people will stay, even though they asked for that information and never told us that. They said that they don't charge for children, but the HOTEL does! It just didn't make any sense why would we say we have 12 people 4 in each room and they only put 6 and don't tell us to call the Hotel to pay for the additional people, because they can only book the rooms. As simple as that!

I booked 2 rooms at the same time and was charged 200$ more for second booking, I proceeded with the charge, being afraid that room might not be available if I cancel. I called Priceline right away stayed on the line for more than 30 min with customer representative, mistake was not corrected. Nobody even apologized for such a mistake. Very unhappy and disappointed. Small detail one booking was made with Canadian card and another with American (I was booking Fairmount hotel in Mont Tremblant Québec) American card was overcharged. Maybe Priceline overcharging Americans for Canadian hotels??? Representative told me that the problem that Fairmont is not answering and she is not able to correct the mistake.

I purchased 2 flights. Now I get tons of emails and text msgs from them constantly. I tried to email them to make them stop but that's where I made mistake. I had to give them my personal info to stop the texts and emails. All that did was give them more ways to attack me. Beware. Like many companies their decisions are made by shareholders and trust me on this. There is nothing more evil than shareholders. If you told shareholders that all the employees were in fact slaves and were not getting paid, they would stand and applaud for their savings.

Had a reservation made through Priceline about 2 weeks ahead. Received an email 5 days before and said “Hotel” cancellation our reservation. Called the hotel and they said that Priceline canceled the reservation. Spoke with the hotel manager and she said this is fairly common for Priceline to cancel. She wasn’t sure why they tend to do this but noted they have had this scenario happen before with Priceline. She recommended not using them in the future.

Upon choosing a pick up location for a car rental that I had wanted to book due to a snowstorm predicted to happen on Christmas Day, my drive to visit my family would take one hour long and wanted to rent a safe vehicle to do so. The pick up location I had chosen was close to my house and was walking distance away. Upon completing my rental purchase, the email confirmation I received for the pick up location changed to one that is 40 minutes away from me. I called Priceline immediately and told them of the situation. They told me this happened as the location I originally chosen did not have any cars available and auto defaulted to the next location closest to me. I told them I wanted a refund.

If I could give 0 stars I would. I was given confirmation for the flight I purchased (even received confirmation 3hrs before departure) but when checking in, that same flight was for a different day. Terrible company overall!! They didn't take responsibility after I confirmed with the airline that Priceline was the one to make the changes and not the airline itself. Will be recommending all family and friends NOT to use Priceline. Please do the same with your people.

I canceled a flight reservation but unfortunately due to Priceline's contract I still have to pay a reservation fee. Buyer beware. Book with caution. Their representative was nice however their booking policies need to change. I gave a 72 hour notice of canceling and still am forced to pay.

I booked a flight from Chicago to San Antonio and Priceline sent me to the wrong airport and therefore missed my flight and had to spend Christmas alone seeing that my family lives out of state. This business is horrible and refuses to even call me back or even give me a refund for their error.

I booked an international business class ticket via Priceline. On the day of departure, the airline refused to check me in saying that the other leg of the ticket is not confirmed and they can't let me board the first flight. I had called priceline three times to confirm the ticket and reservation. From the airport I called them 20 times, but no one picked up. They have made it impossible to get to any human customer service agent, NO MATTER the situation or urgency. I had to go in between various counters for 2 hours before getting a very uncertain resolution, which put the whole trip at risk of me being stranded in a foreign country. With covid the situation gets even worse because each country has their own quarantine, vaccine and testing requirements. I will never book with them again and would caution others to do so either, especially for international or travel with different airlines connecting flights.

I was not able to go on a trip due to COVID. I had to personally contact the hotel to ask for changes, after the hotel agreed to make the changes Priceline refuse to do them. They were rude, unresponsive and unhelpful. Other stays on my trip were booked through Expedia and Booking, they were actually trying to help and were NICE. NEVER BOOK THROUGH PRICELINE!!!!

I bundled a flight plus hotel with Priceline to Cancun early in the pandemic. Priceline cancelled my flight the night before my flight and declined to offer any alternative flights, flights which the airline offered to everyone directly. Priceline then pocketed all of the $650 I used to reserve the hotel without refunding. An airline representative told me that they did offer alternative flights to Priceline to provide to me, but Priceline simply "doesn't care" and neglected to pass it on. I'm now reaching out to NBC's consumer investigations to share my experience.

Booked tickets through Priceline on Air Canada. One ticket was refunded, the other was not. I have been calling Priceline for SIX months and NOBODY is empowered to follow up, call me back, or resolve the issue by refunding the money. Air Canada has proved that the money was returned to Priceline. It doesn't matter, Priceline will not follow through. Imagine...every time you call you are on hold for hours. Then, when you finally get through you are put back in a queue for a Supervisor who will not provide their contact information but will provide lip service with, "oh, I'm so sorry I will escalate and we will be back in touch within 72 hours". These people do not care. Never, ever use them. It is not worth saving money with Priceline because their service will set low expectations and still not achieve. What a sucker I am.

Worst experience I have ever had. I had a family trip planned to TX the week before Christmas. After making a mistake on my reservation I contacted Priceline to get it fixed but then they told me I needed to contact NU the car rental Place directly, Even though I directly booked through PRICELINE!! I spoke to a gentleman over the phone who Confirmed that he could change my time and that it was ok for me To Pick up my car at 7 in stage of 12. I took a Uber to the place to pick up my vehicle only to be met with an EXTREMELY INSENSITIVE UNPROFESSIONAL SUPERVISOR WHO told me she would not be able to provide me my vehicle. I explained I had my 3 children waiting to leave and the rep told me I could. She continued to explain she, “Did not care who I spoke to or what they said. They would not honor it.”

I wish I could give 0 stars. My family and I bought tickets for the flight Seattle - Honolulu 12/25/2021 and back 01/03/2022. Their system somehow switched both departure and return date to 01/03/2022. The next day my daughter noticed the mistake and we immediately called Priceline to correct it. However, we were deceived, left without $2,300 because Priceline does not want to help in any case. These people are thieves and scammers.

I had to change my flight 4 times and each time they charged me a fee of $250. Also they put you on hold for an hr or longer each time I want to change my schedule. It seems they do that on purpose to make you want to pay for the ridiculous fee. I called them 6 times and they hung up on me twice after making me wait 2hrs or longer. If you want to save your time and money. I'd strongly suggest that you pick elsewhere to buy your airline tickets.

I went to book a hotel through the website. A airport shuttle was very important to me and I added to the filter option. The hotel I booked did not have a airport shuttle. Priceline refused to correct their error. The representative said “it’s just one of those things”.

I booked five flights 6 months ago and Priceline has changed My flights about 8-9 times. The flights they reschedule are horribly long, and more than one stop. Customer service do not help. All they say is, "I am sorry," but rebook my flights at their convenience.

FLIGHT CREDIT IS A SCAM! I have flight credit due to Covid-19, so I’m trying to rebook my flights and they transfer me to a senior dept to get approved and leave me on hold for 2 1/2 (they did this 3 times). The last time he says he got disconnected and said I need to hold for 1 hour and 35 minutes. I think this is a scam, they keep you on hold until you’re completely frustrated and no longer want your tickets. I asked to speak to a manager and you can’t, he says the wait is also 1 hour and 35 minutes. I have never received my credit and I will never use Priceline again, I actually deleted their app. They took my money.

Called three different times to use the flight credit to reserve a flight, every time had to schedule a phone call from them which is like an hour wait to use the credit for booking the flight. First two times the phone got disconnected after calling 1 hour later and never called back or sent an email to reach where the call left. Had to call them for the third time. Same. Had to schedule for an hour wait time to get a call back from them, once they called and informed the flight number I wanted to book then they said they can't see the price and have to transfer me to different departments which wait time was two hours.

I will never use Priceline again. I used one their “partner” companies called Agoda. Left hotel after 2 days. Let’s just say I was within easy walking distance to drugs and prostitutes. The motel should put that in their Yelp ad lol. Anyway, the GM approved credit of rest of week which was 4 or 5 nights. However he politely requested that I contact Agoda and then call him to verify the credit. Hmmm. He gave me 2 numbers. I was told to contact Agoda.

I reserved a room in the hotel and did not get the specifications that mentioned, no compromise with reception, given a smoker room with a very bad setting old damaged washroom, the hotel agreed to cut the statement and invoiced for 1 night and referred me to Priceline to refund, phoned Priceline and referred me to a sister company booking online as the subcontract, and not willing to help or refund, don’t trust and never use them.

Me and my family reserved a car in advance using Priceline. When we arrived off of our flight in Florida late at night with two children, we were informed that the car which we already paid for wasn’t available despite the reservation. They stranded us and took our money. They still haven’t refunded the rental fee. Do not order a car here. This company is criminal and in no way trustworthy. I feel sorry for anyone unfortunate enough to use Priceline. I wish I could give 0 stars.

I was looking to rent a car for a couple of days through my phone, the buttons don't load completely so I booked a car instead of moving onto a next page which is what I thought I was doing. My car was booked for $150 and when I talked to company reps, they wouldn't allow me to cancel or change drivers. I was able to actually cancel through the rental service ACE which was the actual company renting the car but I'm still fighting with American Express to cancel the charge. I don't understand how a company can keep the money for a service that they are not even providing with they're the third party. For any rentals, the customer should be able to cancel or change within reasonable timeframes. Complete scam, just go with Enterprise.

I canceled my hotel reservation in less than 5 minutes from the time I did it and Priceline kept my money, I was denied to get a refund, I lost $120 in less than 5 minutes and that's fair because I was not aware of it otherwise I would not cancel it.

I booked the Halekulani Hotel a month ago, but my reservation at the hotel was never confirmed. I have contacted Priceline more than five times, and I was informed that my reservation is canceled, and they have to switch me to a cheaper hotel without any compensation. I am really disappointed by its service.

We have used Priceline for years without issue. Lately, not entirely Priceline’s fault but you must be aware that the total price listed for a hotel deal maybe hundreds of dollars off. Hotels have many hidden charges that Priceline may or may not list. We had $260 dollars tacked on to a recent 4 day stay that was above the listed “total“ price.

Long story short Priceline booked us into a place that was a druggy roach motel and due to policy refused to give me my money back even though reviews said it was unsafe. They told me that the motel deserved the chance to prove it was not as bad as the reviews (wtf?) so now I had to stay to get my money back which I did so I could prove how gross it was. Then I went to write a review and after 15 mins of scrolling and searching and clicking my booking, clicking on the hotel page…nothing. It's all a lie. The reviews on priceline are fake. The hotel photos were faaaar from accurate. I have all the evidence to prove it but they don’t care. They now say I am supposed to take it up with the hotel? Even though I booked through Priceline. Literal and total scam. Be warned.

I made a hotel reservation for a hotel that was supposed to be close to the airport at which I was arriving..As soon as I got the confirmation and Priceline revealed the name of the hotel I checked the location..35 miles from the airport..I asked them to cancel and they said no. Be careful when dealing with Priceline...Be very careful

I'm not one to write reviews but I'm writing this to warn people about what Priceline is doing with hotel reservations as this just happened to me last week December 2021. I went on a family vacation and had a hotel reservation confirmed through Priceline for over a month. I arrived at the Conrad Hilton Hotel in NY and was told by the hotel manager that Priceline keeps booking their rooms out even though they've called repeatedly and told them there are no rooms available. He said they have 10-15 Priceline families every week arrive and he feels so bad to tell them they have no reservation. My family and I had no rooms, we waited in the lobby for 8 hours while Priceline gave us the runaround and said they were escalating out case to their "Relocation Team" and promised to give us a comparable room.

I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toilet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken.

The worst! I made a hotel reservation, Called the next day to cancel it and I was told it was non refundable! I will never use them again, ever!!!! I want my 200$ back. Are you crazy! You most definitely cannot keep my cash!

I was ditched by Priceline hotel booking. My itinerary clearly said breakfast included with hotel booking. When I reached hotel the hotel said, "We will not offer the breakfast." When I talked with Priceline, they did not believe me hence they called the hotel and confirmed. When hotel confirmed Priceline supervisor said, "We cannot compensate because hotel is not offering any compensation." But promised me to do their best. Many days passed. No word just the same false promises. I will never deal with Priceline in future. Priceline please note "what happens when a customer dissatisfy and writes the review." Please contact me for removal of review. **

TERRIBLE TERRIBLE TERRIBLE,, terrible is even understated. These people are thieves and scammers. Booked an all inclusive resort for 6 nights, after checked in, the resort was not what was advertised on their website. Called Priceline and got NO help. I spoke directly with the resort manager and they agreed to let me to check out early without any penalty and only charge me for the night I stayed. I called Priceline and got them involved and they told me I will receive refund after I check out and leave the property. However, these Priceline thieves never refunded the remaining balance. I called them more than 20 times and got nowhere.

When I bought ticket online and paid for it. I have to canceled the flight for this ticket because have CV 19 at the flight time, I called them and they said no worries, you still have a credit with the money you paid for this ticket and you can use it up the one year so after I get recovered from CV 19. I called them to improve my ticket for the new flight which the price less than my credit I have with them. They said when I called them we will charge you about for this ticket according the price not post it at price line but according for the original price for the flight company with was at that time over $400 with American online. but the same ticket for the same day and time at prices line post it for $230 so they asked me to pay over my credit to pay this ticket. They don't tell you that when you cancel your flight and keep it credit, but when you ask them to use the credit they told you that, they lies a lot about everything.

On 12/13/2021 after reporting my concerns with Priceline customer service and the Hotel's manager they deflected the issues of ADA-complaint Hotels associated with their website. The hotels I was booked into only had 1 room with ADA-features and they were taken. When I contacted customer service the 1st time, I was hung up on, the 2nd time I was haggled, routed and deflected to other customer services workers. I needed easy access to use the bathroom amenities, none was provided.

I booked a hotel that ended up being a motel and after a homeless person tried to break into my room I left and Priceline was issued a refund for the 5 remaining night. They refused to return my money. They promised a refund and their managers lied to me for a week and now say the case is closed.

I didn’t like the deal which you pay first to know later what it is. I’m paying a LOT for 1 night to stay at …. Super 8?! Really?! I can’t even cancel cause it’s an “express deal”. What a joke…. Very deceiving.

My parents were denied boarding because was PCR test was not done in 24 hours. I called the airline to change tickets to the next day they called me to call the Priceline as they were the agent with who I booked my tickets. To avoid ticket transfer fee I called Priceline. I called Priceline a few times before I could get thru the call center. It was one call for 2 hours, attached the proof of call screenshot, she asked my credit card for change price, booked me, confirmed flight and sent me this email attached sample. I asked her for the receipt for the trip. She did not have it. So, she hung up. I called twice, they hung up and the third time I was told I will receive a callback in an hour. It was the middle of night in US. I fell asleep. I receive an email after 6-8 hours that this change was made directly by me so the priceline is not responsible. I checked the airline and my confirmation was canceled. In the meantime my parent was on their way to airport.

I booked a hotel that stated it was pet-friendly. I drove 4 hours try to check-in and was turned away because they are NOT pet-friendly. Pinky a manager at Priceline was extremely rude and not helpful!

I had a vacation planned so I booked a hotel through Priceline with a flexible cancellation policy. My household ended up getting covid so I had to utilize the flexible cancellation. I expected a refund but Priceline said the hotel had the final decision on cancellation. That is not what the reservation screen said when I booked and I had proof in screenshots that I sent. Priceline basically said that my proof was invalid and they would not honor the offer they had made for flexible cancellation.

I utilized Priceline services. I was not notified of the airline change until the day before my departure. I called Priceline and they basically told me to call the airline directly. They offered no further assistance.

Priceline should not be in business any longer. I had to cancel my trip August 2021, due to the rise of COVID again. I was told by the customer service rep that I will have a credit good until 5/2022 and I only had to pay a service fee and taxes. I called Priceline Dec 4 & Dec 5 to schedule a flight due to a death in the family. The original tickets were $286.00 per ticket for a family of 4. The rep said I need to pay an additional $1,000.00 because the prices went up and this what the airline is charging. If you have two different airlines as departure and arrival you will be transferred to different departments. The rep told me she could not give me the discount for Delta, but did not explain why until I became upset about it and then she started yelling and screaming at me over the phone and said the credits are given per each airline department and you will be transferred once I process your American airline tickets.

The hotel room was loud, there was a speaker outside my room with music until 3 am. I complained to the hotel and Priceline, but they kept bouncing me back and forth. Found out that price line charged me $350/night for a room that is $150/night. I will never use them again.

The worse vacation package of my life by far. I took my long term partner on a 5 star "all inclusive" vacation package for 9 days. 1st, we we not told about the new E tickets requirement to enter the Dominican republic, which cause a delay that made us miss our flight departure. After calling customer service, we never got an apology or any type of compensation whatsoever, all that to being told after two hours of being transferred several time and having two call backs, that they were not going t help us out and hang up on me. "I've recorded everything".

12-5-21. I was on hold for 50 minutes for them to tell me that part of my flight is canceled and to call the airline directly. The airline says to call the booking agent. My husband is deployed and this would have been our only time to see each other this year. Thanks Priceline. I'm never using your services again and I will tell all of my friends and family to avoid it at all costs.

I’m writing in regards to our recent booking through Priceline for flights with Alaska Airlines on October 26, 2021. Our experience with Priceline’s customer help was extremely disappointing. Customer service was unprofessional, inaccurate and entirely unhelpful. Upon arrival to Nashville airport to catch our first flight (Nashville - Seattle ###) we were informed that the second flight (Seattle - Victoria ###) was not in their system. We were told to take it up with Priceline since you were the third party vendor that sold us that flight. For the next hour I was on the phone with various agents who gave me opposing information, hung up while they said they were in the midst of booking us a new flight and saying untruths such as “We emailed/called to tell you that the flight was cancelled.” (This was untrue, we received no email and no phone calls. In fact, our itinerary from Priceline still showed the flight as scheduled. See attached screenshots.)

Priceline is THE WORST department to book a hotel with. They will keep hanging up on you when you call them and they do not listen to customers' concerns. I paid almost $2000 for a vacation. I call them to push it a week or get a refund. I even called my hotel and they said there was no problem. But Priceline would be very rude on the phone even one of the agents called me dumb on the phone. I lost all my money because they don't want to refund me. Very very very rude. Trust me to save your time and money, DO NOT BOOK WITH PRICELINE.

Be very careful. They like to overcharge. I rented a car 10 a.m. on Wednesday. Returned it Friday at 10 a.m. 48 hours later and was charged for a three-day rental. It doesn't matter how many hours you have it. They charge you per day which is not 24 hours. Be very careful.

Ordered a midsize car with Priceline and received a compact car. Even Toyota advertises as a compact car. Contacted Priceline about this problem only to find out they could do nothing about it. I ordered a midsize car for a reason!!!! Don’t rent cars with Priceline!!!!

I called Priceline on 10/4/ 2021 for lodging. The price I was quoted was extremely expensive. I began to search online while on the phone for deals. I found one! I told the agent (while on the phone) to cancel my reservation. I was transferred. Then disconnected. It is now December. Priceline will not give me back my money. I have three children. We need the money for rent. I’ve begged this company for my money back. Learn from my mistake. Very dishonest customer service. During call back, I recorded the conversation. Representative with ID number - ** told me I never called for a cancellation. I told her I could send phone records to prove I did call. Her story changed. They are liars. Book through another company.

Me and my Bf were in Vegas and rented a car through Priceline. NEVER AGAIN. If you are European avoid at all costs. This road trip has been amazing so far!! Unfortunately we tried to rent a car on Sept 16 but not only were they very very rude and providing 0 solutions .. they unqualified us for a car for no reason at all. We already paid the full amount straight away and it's taking already almost 2 weeks and we haven't been refunded ... we paid full on the 16th and after several phone calls and chats... no response. So a not happy client. If you're road tripping don't choose Priceline or NU Car Rentals. They gave us wrong info and kept on stalling paying us back.

I chose Priceline to rent a car at the Toronto International Airport. The results showed that Economy Car Rental is in the Airport. As we learned upon arrival it was not. It involved a shuttle with my family of 7 and 2 grandchildren. Priceline clearly indicated it was in the Airport. Even their follow up survey advertises that Economy is "in the Airport". I asked the rental company if their landlord was Pearson International. They said unsure who it is but they don't pay rent to the Airport. I looked at a legal survey and Economy is 3 km outside the legal boundaries of the Airport. These guys stretch and stretch the truth til it becomes an outright lie and no one can scold them for dishonest behaviour. Never use Priceline again. There are so many others that aren't out to swindle you.

Priceline bookings are the worst I have seen, once you paid the amount upfront you are done, there is no refund or help whatsoever. Booked a hotel, had family emergency and had to leave (cannot change the dates or cancel or even convince hotel to refund-as per Priceline). Booked a car, want to change the pickup time, cannot do anything on their part. What can you do then? Charge the card and that's it? Priceline owes me more than $400 and I want the refund and apology from them. Worst booking site ever used.

This company fools people by showing wrong information about hotels in their website and when you complain, they don’t take responsibility. Don't believe them, double check about the hotel you book with them because any of the amenities which they highlighted could not be there in actual. We choose one hotel because they highlighted hot buffet in their website but in the morning I got only small muffin and small orange juice in breakfast and when I complained Priceline for showing wrong information about their website, they didn’t took any responsibility.

The Express deal ticketing procedure is deceptive. Makes you feel like you might receive something close to the times you want. HA. For some reason I received the absolute worst routing and even worse times. BEWARE and ensure you can accept the absolute worst possible flight schedule available.

I booked a room with a Jacuzzi through Priceline at Quality Inn in Graham NC. Priceline booked me a room for a 1 King bed. They will not refund my money or credit my account. I had to pay $113 more to get the room that I booked for a Mommy Get Away. I have communicated with 3 different agents and has given me a major headache. As I have researched, Priceline is known for this. Why is Priceline still running, robbing people???

I used Priceline to book a trip for work. When I returned, I saw that I had an extra charge and contacted Priceline to get a breakdown of the bill. They can't give you a breakdown because it is a bundled rate.... Somewhere there should be a breakdown of the bundled rates that I was charged, so they can't tell me if I was double charged. How convenient....

I purchased Collision damage insurance in advance for car rental booking with priceline.com. But later I found out that thrifty car rental doesn't honor other than their in house Collision damage coverage insurance. So I just wasted $39. It was very misleading. Priceline need to stop selling this ** Allianz global assistance product.

If this review can stop even one person from going through Priceline and this hotel, then my money at least are not totally lost.

Booked a room down in Atlanta GA through Priceline. Hotel tried to give us a dirty room, refused to give us a clean room. People in parking lot telling me to move my vehicle or it's going to get nasty. Priceline said we have to stay in nasty dirty room and hostel environment. Someone is going to get hurt and Priceline doesn't even care.

I allowed Priceline to see my location to rent a vehicle nearby for a very special event. I made the reservation for just the day. I got the itinerary and the pickup-drop off was inaccurate. It would have cost me $180/dollar commute to do this and over 2 hrs drive time. I tried calling immediately. No human service. Just an automated system that loops you around in circles and tries to sell you things. We tried for hours to reach someone. We walked to the car rental company near us which is the same one they used. Just a different branch. They couldn't help us in person with the reservation. We had to resent another vehicle directly through Sixt then try and handle the other reservation through priceline by disputing it with our credit card company. This is a major scam and we hope to save others from making the same mistake. Do not give your business to Corporations who do not care about their customers and they will go out of business eventually.

Priceline offered a car rental reservation with a company called Nu Car in Baja Mexico. I paid for a car for 14 days. Upon arrival, the car rental company attempted to require an additional $500 usd for "insurance". This was in no way documented in the rental agreement. I did. Not accept the car. Priceline has attempted to deflect responsibility, but in fact, they sold me a service and did not provide it at the cost specified. Which is theft. Even if the car rental received the bulk of the financial benefit, priceline received a portion of the money and are therefore responsible. They benefited from this bait and switch, which is illegal. Attempting to deflect responsibility to the car rental agency is dishonest. They are party to the transaction and receive money from it so they bear responsibility. I would advise all consumers to avoid Priceline entirely. They are attempting to slow walk a refund. This is not an honest company.

Booked a flight with Priceline. Card was charged twice. Second charge still processing. Funds on hold till it is 'settled' thereby depriving me of money to shop for my trip. Ridiculous experience. Wish I had used a different website.

My business trip was changed (not canceled) by one day. I had already booked my rental car so called to see what it would take to change it by one day. I thought there might be a small fee and I was willing to pay that. First I had to wait on hold for a long time to speak with someone who spoke very poor English. I had to ask her to repeat every other thing she said, unfortunately. Ultimately I received a lot of dodging of direct questions and "I'm very sorry I can't help you..." over and over. The long and the short is that they refused to work with me at all and directed me to the rental car company (Thrifty). Thrifty, of course, told me to call Priceline. I'll never use them again. I've had much better experiences with Hotwire and Kayak.

My family and I stayed at Crowne Plaza Hotel Harrisburg-Hershey 3 nights. Only first night was ok. Second day after a long day of visiting Hersey's Chocolate World we returned to our room at 7:00 pm in same condition we left in the morning. Called service desk and was told I didn't request service. Hotel cleans rooms only if service requested. Spoke with manager and he was rude. I asked for wet towels to be taken away and he refused. Only got two new towels and offered some toiletries. I requested service next day from 8:00 am to 3:00 pm, and returned to room at 4: 00 pm and found housekeeper just started to clean the room. She just gave us new towels and pillowcases. I was happy that dirty towels from 3 days were taken finally.

Pathetic and very unpleasant! I used the phone-booking deal using customer care on Priceline and your agent FELIX, I think he sits outside somewhere in Europe, and he did send me the quote to my email. I confirmed and made the payment for the Invoice of $1427.10 on the Web. Later, when checking w/ the airline the actual price of that ticket that was charged is $957.10 inclusive of all taxes by the Airline and This agent took almost over $470 extra.

Priceline lying about BEST PRICE GUARANTEE. Booked a place in London with 100% it's a best price for that place. But then found lower price on Booking, called to customer service of Priceline. First way how they talk rude. Second - agent said “Oh you booked from our website, but it's went through our “sister” company Booking.com, and you need to call them and bla bla blah.”

I rented a car earlier today for March 2022. The reservation went through RentalCars.com to Europcar.com. I wanted to get status but got an error message when trying to click on the "Status" button that Priceline & Rentalcars.com gave me. Then in digging I see a # for Europcar, so I registered with them and found my reservation, which can be cancelled without penalty up to 48 hours before the pickup (over 2 months away). But only the option is to check in (for March 2022); nothing to cancel. Then I found a # on Priceline because they said I had to deal with RentalCars.com, but the # (1-646-813-0122) is out of service. Then I called Priceline and they would only try to connect me with a # that gives silence; nothing else. I'm calling my credit card company to reverse the charge. I'll never use Priceline again.

I rented a car via priceline.com which eventually used a company called “Economy Rent-a-car” in Mexico. And apparently this is the same company as America Car Rental. I booked it via priceline.com weeks in advance. It was a one way rental from Merida to Cancun in Mexico. After landing at Merida Airport, I went to the rental office to get the vehicle I booked. They told me they see my reservation on their system but they don’t have any car available. They left me empty handed. They didn’t offer me any alternative. I even asked them whether they can give me a car next day. They said no. They literally told me to use another car rental company.

I booked a hotel through Priceline; my friend and I planned to stay 2 nights. We arrived late Friday and killed a cockroach in the bathroom but was so very exhausted we decided to sleep. Saturday morning we quickly showered and left for the day. It was about 9pm when we got back to the hotel and noticed HUNDREDS of tiny bugs crawling on a table and on the floor around and under the table. We wiped them from the table several times but each time more scurried up from the floor.

Priceline had different options for the rooms, Standard, Deluxe King and other options, the standard in the details is just a king bed, and the deluxe has a kitchen. I am a VIP for Priceline and usually get discounts. When I got to the hotel, the receptionist said they have no kitchen and gave me the standard room. I called Priceline and complained about the options and false advertising. All they said was, "Sorry we cant make any changes or refund on your reservation." Bye bye Priceline. You just lost my business.

I booked a hotel more than a month in advance with a cancelation policy that read no penalty for cancellation prior to 7 days out. When I tried to cancel 3 weeks out, Priceline said that I could cancel for a fee that equaled the amount that the hotel cost per night! I will never use Priceline again nor would I ever recommend to anyone using Priceline. Beware.

Five weeks ago my husband and I booked a hotel that was a a reasonable distance from where we work, it was also pet friendly and it had even had a small kitchen. We sold our house so we had nowhere to live for about a week. We arrived at check in right at 3 only to find out “Priceline had been trying to reach us all day because they were fully booked.” We never received a single email, text, or phone call by Priceline and the contact information they had on file was correct. So Instead of paying $70 a night for a room for a week, we ended up having to pay well over twice that at a complete junk hotel as everything was booked. Their only offer was to refund our money or send us across the beltway next to the airport. That would require well over 3 hours of commute time for my job daily! I can’t say I can recommend this third party for anything. Don’t trust them.

False claims re car rental would be on site! Our hotel was not beach view & turned out to not have any housekeeping & beaches were closed for construction! So many lies about property. Shower didn't work & was never fixed. No beach view as paid for!

I booked a flight on Priceline, understanding that if I canceled I would have to rebook through Priceline to get my American Airline credit. The military changed the dates of my trip, so I had to get a new ticket. The info on the website said I could cancel online, which I did, and gave me confirmation of my credit via email. The problem is, that even though the ticket I'm rebooking is $186 less, the agent keeps trying to charge me the difference. When I pointed out the error, he put me on hold 2 minutes. This continued back and forth while I tried to tell him the Priceline and AA site information. Then he finally said the ticket was less and I would lose the extra I paid, and I said that was fine.

Booked a trip through Priceline including a rental car which I never used because it was not waiting for me at the Airport as I expected. I would've had to take a shuttle off-site which was just super inconvenient and then never communicated that to me. I tried to get a refund for that portion of my trip and they say their policy was to not give any refunds even though I had to rent a car from another, more reputable company that was located at the airport. I'll never use Priceline to book a trip ever again.

So November 7th I booked a hotel with Priceline. I accidentally overbooked it. They agreed to refund my money for the total amount and to this date which is November 11 have yet to receive a. They told me on the 7th that the money would be released from the Baymont Hotel back to Priceline. Then Priceline would in return refund it to my account. Now priceline is telling me that instead of two days I'm going to be waiting 14 days to get my money back reimbursement to my checking account for the sum of $633.44.

I booked for the first and last time ever with Priceline. I booked a hotel and flight and the website said my remaining balance would be taxes and fees of $250. I get to the hotel and I had to pay $1100 for the room. I was not in the mood to fight because I had a long flight and I was tired. The last time I will ever book with Priceline.

I was working in an area and was going to go late, so I opened the app to see about rooms in the area. Normally when I open the app or any travel company app it populates nearby hotels with the rates for THAT day. I just opened the Priceline app as I write this, and it populates with hotels and prices for today's date. On the day I opened the app and booked a room, it populated with rooms and prices for the next day, which I didn't realize until I went to check in moments later. I told the desk clerk it was a mistake, and she said that I would have to contact Priceline. I contacted Priceline right away and they said it would be up to the hotel to cancel a non transferable reservation. Ultimately, they charged me the full amount, even though I contacted them right away, and I never stayed in the room. Was booking several times a month with Priceline, and will never use them again.

While trying to obtain information about a past reservation, I was put on hold and transferred somewhere else. Person that answered never listened to what I needed. Put me on hold, then came back on the line and said he was talking to a supervisor about my issue, what issue was he discussing because he never asked me what I needed. Then back on hold, comes back 5 min later and says, ok based on the information I have, click. He hung up on me. I have been using Priceline for about 2 yrs as a travel service. I spent $13,000.00 on just airline tickets last yr. Priceline should thank the agent who handled my call because I will never use their service again.

Booked a hotel on Priceline knowing in advance due to the rate I would not receive points but was shocked to find out that I spent $166.00 x 4 nights and could not get credit for the nights stayed toward my status. This is a little detail that Priceline fails to disclose in the booking. The way they screw you is by not attaching your Loyalty number to your reservation. When you ask the hotel to add it at checking they advise you call Priceline. This is when the run-around starts. BUYER BEWARE, do not use Priceline unless you are looking for no frills, no service and a complete ** attitude when trying to get service from Priceline.

I purchased 2 1 way Air tickets from Priceline. When it was time to use the tickets I noticed they misspelled my name. I called customer service to get my name changed correctly on the tickets. The male rep put me on hold for 30 - 40 minutes and when I said something to him about the long hold he became indignant and became abusive. I asked him to hang on the phone until I received my confirmation email and he stated that he wouldn't do that and hung up on me. Will never use Priceline again.

Don't book through Priceline, it's bad & dishonest company. Every time I called for resolutions, they kept lying and had no intention to solve the problem. Tried to book flight, I got kick out during finalize payment step. I never received a booking confirmation through email or text message. I called Priceline asking about the reservation giving them all sources of information.. Last name, phone number, and email address connected with the reservation in case I mistakenly entered any wrong information (honest mistake).

We booked our hotel middle of September. Arrived to our hotel at 9pm when we landed and hotel was closed down. We found out the hotel was closed down in August. We called Priceline and they would not do anything to fix the situation even though they booked us at a closed hotel. So here we are stranded in New Orleans first time here not knowing what to do. Trying to find a last minute hotel sucked. We found one finally for 400$. We should have not gone through this and Priceline should have placed us elsewhere since they messed. But nope they didn't care. Will never use them again. This is a zero star.

I booked airline tickets from Houston to Manila and paid flexible change, which means I will pay only the difference of the rate at the time if I reschedule my tickets, in this pandemic period to protect myself. But Priceline.com keeps stealing from me. I called Princeline.com agent to reschedule my tickets today. I called 5 times this morning, and in the first 3 time agents kept silent after said Hello playing music all the way. Then the 4th time and 5th time had a lady agent tried to help. I presented the trip and tickets I found in Kayak.com, then she asked carefully the flight numbers then give me a price which is over $3300 more expensive than the rate I found in Kayak.com. Her explanation is "Kayak.com is not Priceline.com" and her price is from Priceline.com. This made me very uncomfortable, but I decide that I will try to find a trip in Princeline.com then call its agent to do the reschedule again.

Priceline, and their garbage "insurance" are an absolute joke! Talk about false advertising! Don't even bother trying to save a few pennies going through them and their absolute dumpster fire of an "insurance" company! It is all a scam and fraud. They advertise "worry free booking", etc and then they hit you with the fine print after you have paid. Even if you have a legitimate claim they will just tell you that you don't, too bad, so sad. The combo is a shake-down scam.

I booked a room through Priceline that said it was pet friendly. I called the hotel just to make sure that they were pet friendly the next day before going to check in and they said that they are not pet friendly and they only allow service animals. I called Priceline to try to get the situation rectified so that I could book another room that would allow me to bring my dog with us since we were on a road trip. And they said that it’s a nonrefundable room that I have booked and because of that I was out $100. So I wasn’t able to actually book another room. When their website said on there that it was a pet friendly hotel. Not a service animal only friendly. This advertising is incorrect and should not be allowed and they need to chance that.

I booked a Hotel reservation using Express Deal. Before making the final booking, I called Priceline and reconfirmed the final amount. The Priceline Customer Service Representative confined that whatever is shown on Priceline.com will be the final amount, including all taxes. When I was checking out from the hotel, they asked me to pay the resort fee, which was 204$. At that time, I called Priceline again to check this. I was on the call with them for approximately 35 minutes, out of which I was on hold last 15-20 minutes. Since I had to catch my flight, I hung up the call and paid the resort fee.

Priceline travel sucks. I've been using their services for well over a decade. My daughter and I were supposed to be traveling to Atlanta to go to an awards ceremony on the 13th of this month but, my daughter has her meeting for a Congressional Nomination to try and get into the Naval Academy the same day. We just found this out today. Our trip is 9 days away and we booked a full package trip with them (air, hotel and car). All is not refundable or even transferable! I can't get a straight answer from anyone. Priceline says it's the operator's policy, not theirs. I call the individual operators and they tell me to call Priceline. Unreal.

When making reservation and entered arrive date and checkout date, confirmed and was requested payment type, gave that information and hit continue the confirmation sent to me came up with entirely different arrival date than what I entered. I could not back it out or change it. I immediately called the toll free # on confirmation and they told me I would be charged for that day and could not cancel because it was within 14 days of the arrival date. I insisted they made the date change from what I originally entered and they again told me I would be charged anyway. I would not recommend them at all. I'm out $135.00 because of their dishonesty.

Priceline lies about VIP members getting special deals on hotel fees. On Priceline.com, I was told that I would only have to pay $7 per day for hotel fees, because I'm a VIP member. It's a lie. The hotel charged me $51 per day and priceline just said I have to pay those fees to the hotel directly. Well priceline, your website said I would only have to pay $7 per day to the one hotel and nothing extra to the other hotel. I spent hours on chats and phone calls with priceline and the hotels, and everything pointed back to it being a priceline error. Oh and did I mention that the priceline agents pretended to not understand anything that I was saying? I had to repeat the issue I had about 15 times. What a joke! Do you think I got my money back? NOPE! They have to be stopped. Bait and switch isn't legal priceline.

Customer service intentionally cut the phone. They did several times. They do not resolve issues. Poor customer service is bad business. I got a ticket from clt to yyz to yyt. Ac canceled the flight to yyz. Priceline will not fix the issue. I booked with Priceline. Why do you have to tell me to talk to Aircanada. You should talk to aircanada.

I went to book a flight and the company had an immediate book now with a representation of a reasonable flight itinerary. I booked it and it then put me on a completely unreasonable schedule where I not only was going to be on a layover that would have me arrive the wrong day, but was such an extreme layover that I could actually drive in less time. I immediately called to rescind and ask for a refund and they responded by unilaterally confirming my flight and demanded nearly 100 to cancel. I told them I was disputing the charge and they responded by only refunding by a credit the amount they were willing to refund.

We booked a hotel with Priceline months in advance for the Formula 1 races in Austin, TX - We got the Sleep Inn in Round Rock, TX. We printed out all confirmation info. and had it on our phones & even received a "time to check in" reminder from Priceline! When we got to the hotel (Sleep Inn) day before the race we were told they had no reservation with for us and no rooms available (We had 2 rooms booked with them!!!) - We showed them the confirmation information and they would not accept it saying it was with Priceline.

I paid over $1000 and change in airfare mainly and a hotel booking in August 2021 to Priceline. I canceled the trip to Orlando because I saw my departure flight from NYC to Orlando was during a hurricane. Not to mention the high covid numbers in Florida at the time. I supposedly received a voucher for the airfare but Priceline won’t give me even the cheapest tickets with a face value substantially less than what I already paid them without charging me a $125 fee. This company did outright theft since obviously I can’t shell out more money on top of over $1000.

I bought a package through Priceline for an airline ticket and a one way car rental which I also paid an $18 fee to cancel. When I landed I found out that there was no rental company near where the town I submitted to drop it off. I was told to make another booking and priceline would refund me for the other flight. When I talked to customer service after not seeing a credit and seeing that I was charged twice for the rental they then told me that was non refundable and they would refund me the extra 18 $ I paid to have a fully refundable reservation. So I paid for 2 rental cars. One would think they would at least keep their stories straight at the very minimum. Wasted way too much of my time and double charged me. Clearly that $18 refundable fee is also a scam.

Priceline is not a legit company. First of all it's run by bunch of kids. :( If you need any help with the reservation expect zero help but instead expect fraud, nastiness and theft. They will not cancel or modify any booking and they expect you to get screwed. Especially if you book a car with "economy rent a car" you're literally walking to hell. Economy rent a car are nothing with no customer experience whatsoever. They are disrespectful, rude and dishonest kids. If you're OK with all of this go ahead and book with Priceline.

Scammers!! Scammers!!! Beware!!! Beware!!! They take money from your bank or credit cards without your permission and claim there is nothing they can do. Priceline is a scam job. They put you in a 0 star cheap dump and call it a 4 star hotel. Beware!!! Scammers!! Thefts!!

My son came in for the weekend and I had prepaid a hotel room at the Howard Johnson in Atlanta.. When my son reached his destination of the Howard Johnson hotel he was not only told that there was no shuttle service After midnight he was then told that his room had been booked and that the hotel was full with no transfers that price States on the is it a state on the app that there is and when he gets to the hotel it's booked up and there's nothing Priceline can do but refund me my money which takes 1 to 7 days. Took 3 days for me to get my refund. My son had to spend 2 nights in the Atlanta Airport. Because I was unable to pay for another night. Being I live paycheck to paycheck. No transfer no shuttle from airport. And the hotel was even called prior to validate reservation and time of my son's arrival. Thus was the most horrible experience ever. But the Slipknot concert was the best. The weekend for my son was unacceptable

This was the worse hotel I’ve ever stayed. It was a nightmare. Mold and mildew was so fragrant it physically has me sick. When reported to the hotel staff, the reply was “well how long have ya been in the room?” After explaining I had just gotten there, there was an awkward pause before the conversation abruptly ended. We immediately left but still were charged a parking fee of $15, taxes and a “resort fee” of about $12. I tried speaking with Priceline who I actually booked with and the advisor stated she can give me 15% off my next trip there. 2 fairly large multi million or billion dollar businesses offer a consumer $22.50 as recourse for this nightmare of a hotel. Please do not waste your time.