Priceline Reviews

My wife booked three nights through Priceline and needed to cancel the first night, she did not need it. They told her it was nonrefundable so she still had two remaining nights at the hotel. At arrivals the motel manager told her that Priceline had canceled her rooms that she had paid for. Upon contacting Priceline, they told her they could not refund her money. So they basically ripped the rug out from under her and my daughter and kept our money. In a nutshell they basically canceled her rooms right out from under her and kept her money!!! I highly discourage anybody from using this third-party scammer.

Priceline cancelled airline ticket when a problem came up with Jet Blue, they advised me to rebook airline tickets so we could still make our trip. Almost 30 days later, they charged my bank account and now we are fighting with them after multiple phone calls to get a refund. All we are getting is run around, it get escalated and no one calls us back. Our bank even confirmed to them that they charged our account without my approval, all I want is my money returned to me.

So I went on Priceline website to rent a car Monday thru Friday because my sister is here from out of town and she bought a house to fix up and sell, my lights are out on my car so I wanted to rent a car to go help her, Sunday I woke up with a sore throat. Didn't think nothing of it. Monday that developed to a cough. I knew Priceline refund so I tried to hold out til Tuesday to get the car. I felt worst and I tested positive for Covid. There was no way I could get the car. Spoke with Hazel ID number ** from the Philippines or whatever. She said, "Priceline doesn't care what happens to you. You can't change or get a refund." How rude. We are in a pandemic and these companies are using this to take advantage of customers. STAY AWAY FROM PRICELINE IF YOU WANT YOUR MONEY!

Waited 2 hours in line to get my reserved vehicle and never got near the counter. Had to make other arrangements to make my meeting. Allowed 3.5 hours. No refund, no credit, too bad! Poor customer service!

Made a reservation at Holiday Inn Express in Hampton, VA, and my right arm gotten "eaten up" on my first night. Priceline, in cahoots with Holiday, would not go to bat for me. Had to change rooms at 1 a.m. This was 5.5.2020.

I bought two flight ticket from Priceline and I canceled the during the free cancellation timeline. I got a cancellation confirmation that said I will get full refund. I called them few times every time they are saying they are processing the refund and I will get it soon, but after one month still, I haven't received my refund. I disputed the payment with my bank hoping I can get my money back...

I am so disappointed with the service of Priceline. Hours spent waiting in an airport when I could have transferred nearly immediately. No heads up about needing a Covid test to reenter the USA. I would not use their services again.

Weeks ahead of my trip I reserved my car. A standard size SUV, price was reasonable ($372 for a week). Get to Jackson Evers International Airport and find out that the car was actually reserved for FLORIDA rather than MISSISSIPPI. So now the car got downgraded to a Ford Focus and the cost went up to $899 for the week.

I cancelled a flight on March 27. Store says 5 to 10 business days for refund. It is now May 7 and no refund. Was promised check would be used on May 3 and would be 24-48 hours to review refund. Talked to them today and check request hasn't even been submitted. CUSTOMER SERVICE IS HORRIBLE. NEVER DOING BUSINESS WITH THEM AGAIN.

They have a policy where you can't get your money back if something happens and are you unable to make a flight or pick up a rental car STATES away! For a travel agency, how can you NOT be flexible! They hold your money hostage! NEVER have I had such a bad experience with not getting my money back for times when things change. THEFT!!!

I made a hotel reservation using this scammer company. They took my money and send me a confirmation e-mail stating that my book has been booked. A few weeks, later when I arrived to the hotel, they did not have the book reserved. All they did was apologize... truly ridiculous and would not recommend them to anyone.

Used the company to find me a 12 passenger vehicle. They connected me with Hertz and booked a Van but did not confirm that Hertz could provide the correct vehicle. I had to cancel reservation. They could not then find me the correct company to fix the issue. Now I have my money on hold so I can't find through my own source or different company. Customer service was zero help and refused to elevate me to management.

Rented a car thru the app, then the day I was supposed to pick up my Van/truck rental, I get a call saying “no vehicles available," there’s nothing they can do, and if I want a refund to call the 1-800 number.

I called Priceline to make changes to the itinerary for a round trip from Alaska to South Carolina. I spent an hour on the phone allowing the representative to make changes, go over the details and pricing, and confirm what I wanted. By the time we had everything in place and ready to go I was informed that they needed to consult their rate desk to get the purchase authorized. That took another 15 minutes. They actually got one of two flights done. They had to consult the rate desk again for the return flight which took another 15 minutes. Then they told me the return flight wasn't available anymore so we had to stop everything and refund the itinerary changes. They told me I had to call the airlines and get the changes done through them. Which means I had to call Alaska Airlines and Delta Airlines to make the changes to my itinerary.

Booked a car rental for 10 days had to leave due to family emergency and two reps told me the fees for the days unused were non refundable and kept repeating the statement. I understand having a policy in place but they could not offer any other solutions to help in my case. Either use of another rental credit at a later date or a partial refund. This says a lot to me, it says "We at Priceline don't care what life brings to our customers we are not Giving one dime/credit back to you!". This will be my very last time ever using them. And I hope no one else does as they don't value customers that have emergency life situations.

Don't use Priceline especially if you are booking overseas trip. They are using Agoda website which is terrible. They changed our three bookings and send a confirmation email after two days. When l reviewed the bookings and called they asked for a cancellation/modification fee. All three bookings. The same issue. Be careful.

I thought going through Priceline would be no stress. We booked our travel and flight and hotel through Priceline. We are now being charged double on the resort fee in Vegas which it clearly shows we paid in our email. We have called three times and no one seems to wanna help. Can’t escalate to a manager. I am so frustrated. Had booked a rental car to be included in this. We got a phone call later that the rental car was not included. This has been one issue after another. We were promised more and of course never got it. Stay away.

I book a trip on 4/13 and cancelled it about 3 minutes later. Was told I would not be charged. On 4/14/22 I was billed and charged for the trip even though I had cancelled airfare. I started calling same day for a refund, here it is 5/2 no refund even with emails saying refund was processed. They told me bank is holding it up, but I called back, nothing pending. Thus I have called everyday since wasting a minimum of 1 hour each time with no results. They want a copy of my bank statement now. Got it, no results. So AVOID them at all costs. I have since moved to Booking.com for parts of travel I use and they are less expensive. They have lost a long time customer. They have no complaint line you can call, you get to same group of people that don't know how to help and they read off of a script. I think Priceline is non-existent and was taken over by hackers taking you money whenever they can. No consumer line to call nor customer relations.

I booked through Priceline a stay at Hilton. Priceline charged nearly $50 for taxes and fees. Hotel then charged $33 for taxes and fees. Read Priceline's Q&A on this. They get to do this and keep the money for extra profit. Crooked as the day is long.

on May 1st 2022 I called to book hotel, car rental and flight from Priceline. After getting confirmation after struggling through the English to Indian barrier I received confirmation through my email on the hotel but not the flight and car rental. Calling them I Was told they had no record of this after they charged my credit card account. I kept asking to speak to a supervisor who told me his name was Clark and he was it ....I couldn't speak to anyone higher. I asked him if he owned Priceline and he said no, but I could not speak to anyone higher. He was worthless along with everyone else I spoke with. So now it's up to me to figure out how to cancel what they charged my credit card for and make new reservations. I won't be using Priceline ever again.

I was planning our first family trip after no travel during the pandemic. Traveling with two children including a newborn is stressful enough. I booked a trip with the notion that I was paying a lower price than what was actually presented to me on my email confirmation. I understood that the reservation was nonrefundable however, modified price was not made clear to me on my reservation (not sure if there was a glitch). Immediately after placing the reservation and upon reviewing the email confirmation I realized the change in price and contacted customer service online via chat. After speaking to an agent, the chat was ended by the agent even after I was not finished expressing my concerns and situation.

Booked a direct flight from Boston to Ft. Lauderdale on Jet Blue through Priceline. When we got to the airport they said our flight was going to be on American and it wasn't direct and would be going to Miami. Not only did this cost us several hours of vacation but we were unable to make it to our car rental on time and had to upgrade. Cost me hundreds of dollars in extra fees, put me on a much worse airline and the aggravation. Also I had purchased a window seat and that was changed to a middle seat and my wife and I were unable to sit together. Terrible experience and no communication. Bait and switch company. DO NOT USE

Just had one of the worst customer service experiences. Tried contacting Priceline through web chat about a booking change and they took me in circles with no resolve. Representative told me to call their number after I repeatedly told them the number is not in service and not working at all. They wouldn't tell me why the number doesn't work and wouldn't give me an alternative. They told me to call the number and schedule a callback even though I had mentioned the number doesn't work. Eventually the representative said "This is too complex and I can't help you." and just ended the chat without even saying goodbye. RUDE and unhelpful. Do yourself a favour and do not book through third-party sellers.

I booked my flight ticket from Priceline and I can only say nightmare and horrible. I absolutely never ever do any business with them. I was on a phone with them 3-4 times to make changes to my flight and each phone call took 2-3 hours. I have been charged twice 2 times and believe it or not right now I am writing this review I just want to scream my anger out because the ruined my trip and happiness. They should not be in business but hey the world run by thieves. They always win.

This company is great at booking you and taking your money....but if you dare cancel, forget about getting any help or compensation. I paid a full fare ticket and needed to cancel. I even paid extra fees so that I could get a full refund, but I was told I missed the cancelation window by an hour and no exceptions or refunds. I will never book with this company again and certainly don't recommend.

I rented a car through Priceline and paid for the car up front. The information identified that I may be charged for extras like toll charges, car seats, or other 'optional' services. But nothing mentioned insurance. I rent cars a lot. In fact, I worked at a car rental place while I was in university. So I know how it works. I always rent front Avis and had a reserved a car from them, but then saw a deal from Priceline I couldn't resist. $16/day! The Avis rental was $42. So I booked the $16/day Priceline deal through Economy rentals.

I don't trust this company anymore, for all my travel bookings I always go with Priceline. Now, I noticed they take advantage of once you request a refund on trip canceled, they will not provide refund or continue with the reservation.

I booked hotel reservations through Priceline.com. I traveled 2 states away, which was over 9 hours of driving. When I arrived at my destination, I was told that the hotel was overbooked, and they had no room for me. This was the LAST thing I wanted to hear, after a long drive and not knowing anyone in the area. No other hotels had room either, due to an Apple Blossom Festival occurring that weekend. The associate at the hotel front desk told me that Priceline “buys up so many reservations, without knowing how many rooms there truly are available. Also, Priceline doesn’t share individual’s contact information with hotels - if they had, the hotel front desk would have contacted me before my trip began, I wouldn’t have wasted 20 hours!!

I rented a car from Hertz, through Priceline. Prepaid two months in advance, and when we arrived there was NO vehicle… Stranded at 1:30 am trying to find alternative transportation to get to our destination. A horrible experience. Priceline took zero responsibility and said Hertz would have to solve the problem. All we were given was a refund— very disappointing

Absolute horrible experience. I thought Priceline was somewhat reliable since I never had an issue with it, but this absolutely ruined it. I paid extra for the seat selection but when I called Priceline, they said they have no record of us paying. I called the airline, and they said I didn’t pay for it. I have all the receipt saved with the original price of the ticket and the amount I paid for for the extra seat selection fee. However, they say they don’t have a record of this and we can’t get a refund. Priceline customer service ended up frustrated with me and keep saying I didn’t pay for it even though I sent them proof of all the payment and original price of the ticket without the upgrade. The lack of accountability and unprofessional service is absolutely disgusting to see. The best bet is always buy through the airline instead of this kind of websites. Absolutely horrible.

I was going to rent a car to go to Kansas however but last minute I was unable to come up with the deposit and being the trip was only 1 hour away chose to drive my own vehicle. I'm out $111 is Priceline refuses to refund me my money. I rented a car through Avis and they said they can't do nothing because Priceline is blocking my refund.

I booked an international flight with the help of an associate. However, a week or 2 later the airline made an unacceptable change to my itinerary. When I tried to modify my booking due to the change, it wouldn't save my selection. When I tried to select "refund" it said the airline wouldn't allow it. That's unacceptable, to have paid for a flight that is now forcing a huge change. I am NOT collecting my checked bag at Newark and traveling an hour through NYC to get to JFK. Not happening. Not paying for that. The virtual chat assistant and the virtual phone prompts are ineffective and they kept giving me the wrong information for my trip ID. No, I'm not flying to India and no, my flight reservation isn't for last year. When I FINALLY got through to someone on the phone, he told me there was "no change." Yes there was, and I don't care who made the change as long as someone fixes it.

Years ago Priceline was responsive and had good deals. Experience last year was that I was double billed by a hotel and I eventually resolved the problem no thanks to Priceline. Latest trip is an overseas reservation where a Priceline "travel agent" apparently used "Agoda" to make a reservation at an overseas hotel but the hotel cannot confirm that I have a valid reservation.

Priceline confirmed a room with a single queen bed for 2 people only, when I actually purchased the advertised room with 2 double queen beds for 4 people. You're putting your customers in uncertain situations when traveling to unknown places due to your false price and room type advertising. Absolutely disgusting! At the time of booking you should show the actual rooms that the customers will actually receive not something else. This is not only deceiving but false advertising too!

Really, zero stars. Priceline claimed they refunded me, but they couldn’t produce the record nor its details. They said the record indicates they refunded me, but they couldn’t access it to say what credit card was used, etc, even though they knew the credit card number for the original charge and other transactions. Very frustrating because I have no way of contacting the actual company, and can’t talk to anyone other than a help desk employee somewhere. On at least two occasions my call was disconnected, and I had to call back and start over with a new agent. Absolutely horrible customer service.

Booked a flight from Sea to BWI through Priceline, showed up on the day of flight at 5am only to find out no such flight was ever scheduled in the first place. Called Priceline, was told it is the airline that cancelled and that they were not accountable. I asked why wasn't I notified of the cancelation so I could make prior arrangements according to the change, they lied and said they tried to call us to inform. Verified the phone # they had on the file, checked my phone record but no missed call, voice message, or text message. Talked to 5 different agents, had to explain the situation all over again each time with no clear answer as to how they can compensate for the loss of money and time their lack of communication caused us. Ended up having to fly into a different airport 8 hrs later than the original landing time, which made me spend extra for the rearrangement of pick up and miss the event I was to attend.

I've been using Priceline for two years on a daily basis due to being homeless. I used Priceline thinking I'm saving however noticed today because we were locked out my husband's Priceline account and had to call to get it reset that I'm not saving money. I'm paying more. A person sitting next to me not a vip member logs into Priceline and can pay less than what I pay as a VIP gold member so I call Priceline the reservation department. Quoted me a price and told me I was saving thirty percent but it was an even higher price than the person next to me and the one I just got of course they can't help me when I address the issue so they transfer me to another dept who tries to give me excuses as to why this is.

I want to bring to the attention of all those who rely on bidding for hotel room on Priceline using Pricebreakers. I am bringing to your attention our harrowing experience on a recent trip to New York. We drove from Boston and arrived at around 10 PM. We had our 16 year old daughter traveling with us. First of all, we couldn't locate the hotel as it was nondescript and in dilapidated condition. We had the worst shock of our life when the hotel quality was lower than 2 stars even though Priceline promised and charged for a 4 star hotel. It was 10 PM and we had already checked into the room. The carpets were completely soiled and the corridors were stinking. The room was even in worse condition.

Returning flight got canceled and only offered one for the day before or the day after with a 8hr layover so neither one would work for us. Tried to cancel the whole trip. Called Priceline 4 times and talked to 4 different people and no one could help get my trip canceled. All they could do is give me phone numbers to call but after calling rental car place they told me that I paid Priceline and not them $270 for some great service to get phone numbers. I wasn’t able to get any of my money back from this trip even though I bought that trip insurance which is a joke. Also very rude people when trying to make a clam. The total amount I lost was $587. Thanks Priceline for robbing me from my hard earned money.

On April 15th I booked a hotel reservation through Priceline. Upon arrival at the hotel the receptionist asked for my ID, when I handed it to her she immediately handed it back and said "I can't let you stay here" and shoved my ID back in my face and started to walk away. I asked why she couldn't let us stay here and stated again that I had made a reservation. She said "You're a local. You can't stay here." I asked why being a local made me unable to stay there and stated that I had already paid. She said "the booking service should have informed you of that." She then turned around and walked away. I called Priceline and let them know what happened and the agent I spoke with was absolutely unbothered and told me they would refund me.

Booked a hotel OYO "hotel" Wilkes -Barre PA through Priceline and upon arrival nobody was at the reception. Called several number. Mr. ** answered and told me that a man was on its way. Upon arrival the man gave me room # 10 key. A disaster. Empty condoms, pubic hair. A disastrous room with heavy smell of ** emerged plus, hookers loitering on the property ground offering services. Not satisfied. I have asked another room which was not available. Calling Priceline the rep. in a call conference did not was very accurate. Calling Priceline again, they were beating around the bush with futile excuse, concluding that Priceline supports prostitution.

Traveling to St Augustine Florida. Booked a room on Priceline close to my location. It gave me a room two and a half hours away from where I was the wrong way. Contacted Priceline. Told there was no refunds, customer service is terrible and rude. Would never recommend or use them again.

Over a period of a couple of weeks I have attempted to book a flight on Priceline. Each time I found an acceptable flight itinerary and tried to book it I received the same response: "We're Sorry, that flight has just sold out." I spent an hour one afternoon trying itinerary after itinerary (a total of about 25 options) and received the exact same reply to EVERY one of them. There's NO WAY that 25 flights "just" sold out in less than an hour. Of course, each successive itinerary chosen was more expensive than the last. I even "leap-frogged" some cheaper choices, figuring the more expensive or more obnoxious itineraries were more likely to be available. Same outcome.

Being a VIP Member did not help me when I needed to cancel a 2 night stay. Due to unfortunate circumstances, my Daughter's wedding had to be cancelled. Priceline would not let me move the dates, change locations to a different hotel for a different trip, or even try to come up with a fair cancellation fee. DO NOT USE PRICELINE.

I had a function to attend in Quesnel BC and booked with what I thought was for the Ramada that was within walking distance from my function. The booking was from Fri/15-Mon/18 April. Somehow the booking came through as a choice of three hotels and that the final location "would be revealed after the billing was complete". I was given the Super 8 Wyndham. I called the hotel the day after and indicated that I would be arriving on the Thursday 14th, instead. This did not appear to be an issue. I arrived and the individual at the front desk could not book me in as I "was booked in on Friday by another company". ???? I was annoyed and very displeased at the location which was "NOT OF MY CHOOSING" and the individual said he did not want me at his hotel.

I booked a hotel through Priceline, that accepted pets. I booked my hotel. The day before, I call the hotel and they said that they do not accept pets, to call Priceline and get the refund. Priceline said call the hotel and get the refund. No one is taking responsibility especially Priceline, whose app still states that the hotel accepts pets.

My trip was cancelled but I can't cancel my car rental. It's enough that it is non-refundable which I didn't know but you can't even cancel it. So a car sits at the LAX airport waiting to be picked up but it's not going to be. And they could be renting it out, but Priceline cannot cancel it due to the third party it's supposedly booked through. The car is with Dollar, but calling Dollar doesn't any good because they can't cancel it either. It's bad enough being out $75 for a car rental but not being able to cancel it is ridiculous. I will NEVER work with Priceline again.

I rented a car through Priceline who then partnered with rentalcars.com. I asked for a car to be delivered and returned to Tamarindo but when the confirmation email arrived it said the car would be at San Jose...several hundred miles from me. The website would not allow me to change their incorrect location. It also said I would be charged in full for cancellation which I attempted to do within a few minutes of all of this happening.

The resort has graciously placed Tyson and Lindsay where she has easier access food, pools, view. A wheelchair is available for her if she needs to walk longer distances.

I had reserved a rental car through Priceline back in February. The car company Ace had provided me with a car that was substandard and I returned it for a full refund 5 minutes later. The charge on my card was $255.47, Ace only returned $224.47 which was $31.00 short. Ace explained to me that they were only paid $224.47 which was the reason for the refund being $31.00 short. Ace stated. "The other $31.00 that you're looking for was the charge that Priceline charged." So I reached out to Priceline only to be told they could not help me. They refused to reimburse the $31.00, I will never use this online company again.

Priceline is the most unprofessional company I have ever reserved a car through. Why, you ask? Priceline reserved a car for me in the wrong state. When I called Priceline's customer service to correct problem either by a transfer of the reservation to the correct state or at least a refund, so I could apply the money to a new reservation, I didn't receive the proper assistance. Priceline's customer service is located in the Philippines and agents seem to be ill trained in customer service relations. In fact, the agents in customer service just passed me from one agent to another, then I was finally told that I could not transfer my reservation to the correct state or get a refund.

When I went online with Priceline to rent a car, it said the daily rate was $54 for four days, which I was ok with. Then, after I hit the button to make the reservation and pay, the rate had jumped to nearly double- $106 per day for four days, and they refused to let me cancel. In effect, they stole $208 from me. I am livid.

We are purchased airfare and car rental through Priceline. The airfare worked out OK, but the car was provided through Hertz, which broke down in the first hour of the trip! Hertz refused to bring a car or help us with the situation. We were expected to get our own new battery, which no one will touch in a rental car, and get the car back to them if we wanted a different car. In the end, we ended up spending extra money and received nothing from Priceline for hertz! two months later, and we have received absolutely nothing in retribution!

I rented a car at Thrifty Car Rental through Priceline to be picked up at Johannesburg South Africa. When we landed at the airport and went to pick up the car, Thrifty said I didn’t have a reservation. I showed them the reservation confirmations and Thrifty wouldn’t accept it. The guy at the counter has diverted my attention and skimmed my card. So they would not honor my reservation and then hacked my credit card. Priceline when I contacted them only used robotic answering which was useless. Thrifty finally rented a car to me for double the confirmation price. The only thing the robots would allow me was to change or cancel the reservation. I will no longer use any third party company as they don’t have any customer service.

Priceline site offered a deal on a booking. Offered 3 hotels but I could not pick the hotel in order to get the deal. I had been looking at hotels in one location and that's when Priceline offered the "Deal". What turned out to be a deal was they put me in a hotel 45 miles from my destination. They said the screen said the town was stated but I did not see that they had changed the location. I believe they purposely changed the screen location in order to make it look like I had seen the wrong location when I booked. Why would I book a hotel 45 miles from where I want to stay? They would not change the booking or cancel it. Horrible customer service. I will never use their service again, Stay away from them everyone. I will attempt to dispute the charge.

I booked a trip to Europe last Spring with Priceline, which also included a car rental. The trip took place on 10/14/2021. When I arrived to the airport I discovered that my trip from Albany NY to Newark NJ was not booked with United Airlines, as was stated in my Priceline ticket. According to Priceline I was to fly out at noon to arrive in Newark NJ and then late afternoon I was to fly to Munich, Germany.

I have been attempting to receive a refund from a cancelled travel package from Priceline for FOUR MONTHS!!!! I have sat on hold and been pushed from person to person. I have waited for return calls and emails that were to arrive in 3-5 business days. Here I am still waiting for my refund of 1031.98. I was told I could not receive a refund, so I asked my bank to dispute the charges. Priceline refused to cooperate with my bank. I was then told Priceline would not refund me the money as long as my bank was involved so I asked my bank to close the dispute.

I booked 2 rooms for 3 nights in Rome Italy and when we checked in, the hotel did not offer air conditioning; instead, they suggested opening a window. This hotel is offered on Priceline as a 4 star, with climate control. I called Priceline for help in a relocation but instead, they asked me to call Agoda, their partner. Agoda refused to work with me as they did not book the hotel, so after 2 attempts for both priceline and Agoda, agoda determined they would not relocate the rooms at another hotel. And here we are spending 3 nights. Will never book with Priceline again.

I will not use Priceline again. I scheduled a trip back in February 2022, the flight was changed to a date that would not work for me. I made the cancellation within the appropriate time period and allegedly a refund was processed and issued back to me by the end of February 2022. Here we are mid April 2022 and I've yet to receive my refund. I've called multiple times and you have to go through several people to get to the airline refund people and still not any help. I've filed a dispute with my bank card and we are currently at the mercy of Priceline doing whatever research they have to do to resolve the issue. I'm currently very discouraged.

Customer support is no support. After calling them 20 times a day... They try to sell tickets more than actual cost by saying that the said tickets doesn't exist any more and take extra to fill their pockets (specially Mr **)* then on site they say price match guarantee but they don't do. We tired & finally we cancelled our booking and took tickets at low price from another site.

Booked through Priceline, their website said that the hotel had free parking, free breakfast and an info pool. We get to the hotel and it had none of those!!! They had the wrong date for our reservation, they weren’t going to fix it but Thank God the hotel honored it and we didn’t have to sleep in the car because Priceline doesn’t Care!!! Call the hotel and make sure before you make the reservation, because Priceline isn’t correct!!! After charging over 50 dollars more than they should, they don’t want to resolve anything. Priceline is always right, and the customer is always wrong according to Priceline!!! Beware when you use them!!!!

I reserved my rental vehicle April 6, 2022 for April7-10, 2022. Paid $244.08 online. It stated it was non-refundable even if the vehicle is not picked up. I wasn't worried, because I was in DESPERATE need of the vehicle. I arrive a bit early for pick up. Have everything printed out, my ID in hand, ready to go. The rep of NATIONAL then informs me that since I went through Priceline that he would be putting a $400 deposit on my credit card.... (Excuse me?!) "Do what? I've already paid $244 online. On top of the insurance coverage I added to it as well." I said.

Upon review of the accounts against Priceline that have been posted, it is my belief these are common practices with this organization. I too, booked several flights last year due to my mother being ill and needing surgery. With Covid and her age, the surgery was pushed back rescheduled several times. With each occurrence regarding the booking of my flight and car, I literally cancelled within hours of booking. I was informed that the airline does not offer refunds, but I could contact the airline directly. After multiple attempts, I never was able to speak with an agent or received a call back. I have all documentation of when I booked with times of confirmations and times of cancellations.

I rented a car online with Priceline, they gave me a few options and I choose Economy Car Rentals located at 3356 Elmbank Rd, Mississauga, ON L4V 1A6. I choose to use my own car insurance and provided proof of such, they charged me $5.99 a day to do this a fact they did not mention to me at the time of booking. The car I received was Dirty and not Clean, when I asked for a clean car they said that was all they had at the time. I just got off a flight from Newfoundland, I was tired and in no mood to argue so I accepted the rental (Of course I took Pictures).

I purchased airline tickets through Priceline. We needed to make changes and eventually cancel our flights. We were entitled to a refund. Getting in touch with them on the phone was very difficult. There was a long wait, sometimes they called back, I got "disconnect" constantly, no one could solve my issues with cancelation. The worst part was when we had to change our destination, the Priceline agent mistakenly changed our cabin class from business to economy. Luckily, we caught it, but it was a nightmare trying to get them to fix their mistake. I had to contact a CEO via email to have him assist. Requesting a refund took countless hours and phone calls. Most agents were nice enough, but could not help. Some were too difficult to understand. I will never use Priceline again.

Made reservations and found it when we checked in that the hotel hasn't had a hotel tub for 2 years. Priceline still advertised that it has one. I explained to Priceline that this is false advertising and I need to cancel my reservations and receive a full refund. They refused, stated that their reservations were non-refundable. I explained that had the hotels been as advertised this would be understandable. It wasn't the case. Those is a law for a reason. Customer service with Priceline was horrible. Didn't care whatsoever, and has still not updated the site.

I bought 3 tickets at Priceline and 4 tickets at Expedia. Same flights, same time, same destination. Expedia gave better prices. So I asked price match, since priceline said they have best price guarantee for their vip members. Sent out my receipt to priceline and they said they couldn’t give the price match. Ridiculous. Then don’t state that there’s price guarantee for vip members.

I booked an express deal after having done so before. The trip prior was amazing and I loved my room. I get my booking today (different state) and the reviews all scream ROACHES. No cancellation policy.

I have booked travel through Priceline in the past and had no problems. Tonight has been the worst that I've ever had and WILL NOT go through Priceline Again! I was trying to book a vacation (Hotel, Plane, and Car Rental) through Priceline. Did it about 5 times and each time it came up with "This Flight Has Been Sold Out". The last time a new message came up "Your Credit Card Has Been Declined." was Interesting! So I called the Credit Card Company and explain what had happened and they informed me I was charged for all those times. The total amount is $4,000.00 and more. So why did Priceline do this? Now I have to jump through several holes to get these charges drop.

My sister recently booked a flight for me on Priceline and I'm trying to cancel my flight and get my sister, who is disabled, her money back. Depending on who I talk to, I get a different answer each time on the same questions that I ask. I will never use Priceline for anything ever again.

Less than 12 hours ago I made a reservation with Priceline for a hotel. I will be visiting Barcelona for my first time and staying one night before leaving for a Mediterranean cruise the following day. I had the hotel, Grand Central Hotel Barcelona, at the top of my list so went to book. During booking I saw an advertisement for the Priceline Deal which advertises 3 hotels of the same quality and same area for about $100 less than the price I was about to spend on the Grand Central Hotel Barcelona. Using this is essentially a gamble - you could get what you want or not, but nonetheless, you stay in a nice hotel in the same area and save some money so I didn't care... as I don't plan to spend much time at the hotel anyways. A few hours later I was doing more planning and realized the hotel was nowhere near the area of the hotel of choice - over an hour walk from the hub of Barcelona and the hotel that was my first choice.

I booked a hotel into a small town, Holtville, CA. I did that back in February, completely paid for 3 nights. When I arrived in late March, at 10:30pm, I was greeted at the parking lot by Homeland Security telling that the hotel had been taken over by the state of California for immigrant Covid quarantine. Basically, the hotel was closed to travelers. I called Priceline and explained my situation. Not only would they NOT issue a refund, they would NOT relocate me, either! Their script was always the same; can't do anything without verifying with the hotel. My frustration kept mounting because they refused to accept that the hotel was CLOSED and that there was NOBODY staffing the lobby!

I would never book a rental through Priceline again! I booked a car rental reservation and went all the way to the airport to pick it up, just to find out they didn’t have any cars available. When I called and explained this to priceline, they said that they would have to do an investigation just to give me a refund which would takes 2 weeks. I can't get a car so I want my money back now!!!

I booked a trip and unfortunately due to financial hardship I had to cancel. I paid for insurance and they promised 100% money back guarantee. They only refunded me a partial payment. I have been contacting them, the insurance I purchased through them for days now and no one can give me a straight answer or give me my money back and now I’m stuck paying my credit card for a trip I can’t even take.

I bought 2 airline tickets through them to go to my son's boot camp graduation. I chose the upgrade option for refundable tickets, which cost more. My trip got canceled. When I called them to get a refund, they informed me my tickets aren't actually refundable. They blamed it on the airline, stating the airline does not offer refundable tickets. So I asked them why they offered me an upgrade to refundable, which cost me an extra $100 per ticket, if the tickets really weren't refundable. They said they can't answer that question. So now I'm out $1,200. For this same trip I also did a rental car. Which they currently still will not let me cancel. I called the rental car company to cancel and was told I have to cancel through Priceline since that's who I did the reservation through. They have yet to cancel it.

Booked a room through Priceline by DFW airport. It was overbooked and I was not permitted to stay at the hotel. Priceline did absolutely nothing to help find another room. I sat in the parking lot for two hours trying to find another room. On top of that my card was charged the full amount for the stay. It's been 3 weeks and hours on the phone and still no refund yet. Wow. I'll never use Priceline again.

Clearly this is their Cancellations and Changes Policy. Your Reservation Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book. I fall under the part about the first night penalty. At first they were willing to only charge me for the first night but then started with a run around stating that the had to contact the hotel and verify my claims, before cancelling my booking.

Terrible experience. Booked a hotel through the "pricebreaker" scheme. Selected for the hotel to have a spa guaranteed at time of paying. Then, I was assigned a Holiday Inn with no spa. False advertising. Spoke to customer services and they said there is nothing they can do. This was their final response. They were very rude.

# **. (I will share photos with anyone interested in helping seek justice to ensure no other baby has to go through this.)

I rented a Fox Rental car for a certain time & was charged an extra day. I rented for 6 days starting at 12:30 am & returned the car 6 days later 3:30 am. That is what is on my Priceline receipt. If I known I had to pay for another day ($80) I would not have made the reservation through priceline. I tried to communicate but they wouldn't not help me.

Checked in for two nights on March 31, 2022. Room was revoltingly filthy. Due to COVID I already wipe down all surfaces I am going to touch from light switches to counter and table tops. Black grime on nearly every surface. Food crusted to the counter around the microwave and coffee maker. Hairs in the bathtub, black streaks of grime on walls around bathtub. Discolored shower curtain was growing black mold on the bottom. Toilet was dirty, had multiple urine stains and pubic hairs from prior guests. Bathroom sink was scummy and drained extremely slowly. Had clearly not been wiped down in some time. Bed sheets stank. They clearly had not been changed from the prior guest(s). Blanket and coverlet stank. Had to make two trips down to the front office to request fresh linens.

At march 30th I was making a reservation through Priceline.com. I was looking for a staying in Barcelona for 5 night for two adults and two children aged 9 and 12. When I received the confirmation it was only for two adults. I also made a screenshot of the confirmation where it is written "kids stay free". I spoke with the hotel and they told me the absolutely the kids were not staying for free so I asked for the cancellation because what I bought was different from what I have received. I spoke at least with 10 operator from Priceline but nobody wanted to recognize the mistake. I paid 1238 dollar for a fraud.

Never used them before, never will again... Bought tickets to Mexico on March 31, 2022. Anyways was waiting for my friends to get paid. I just didn't want the price to go up too much for me. Well they got paid today and I wanted all of us to be on the same flights, seeing as there was so many open seats when I booked and still today on the flight there, especially I figured no big deal but I couldn't get the same return flight to pop up even though the airlines show they still have plenty of room, at this point, I was also gonna book our hotel too.

Please, for your own sanity, do not book with this company! I booked a hotel in Vegas for a wedding. We booked with friends at the same time for the same hotel on 28 February. We received confirmation numbers and our credit cards were charged. On 1 April our friends received an email saying they no longer had rooms because a 3rd party contractor Agoda made an error. We did not get the same notification so we called the Virgin Hotel to confirm our reservation. Of course there was none. We then started calling Priceline to rectify the situation. They made excuses and after hours and hours on the phone trying to get them to rebook us in the Virgin, which had availability, they said they could not do it.

Made a reservation of a room in Milwaukee that had details of and even pictures of room with 2 king beds and large size. Paid extra for it. When we get to the Hotel we are told that they only have small rooms with 2 STANDARD size beds. After spending 1.5 hours on the phone, and first being told it's the hotels issue, which it's not, the only thing they offered was to cancel my reservation. This was a busy Friday/ Saturday weekend in the area and it's 5 pm. What are the odds of me getting another room easily.

I was not familiar with Priceline but decided to try it for a car rental as a friend recommended it. First problem, they do not tell you the rental company name ahead of time. After paying for the rental I was told my car rental was with Allied Economy car rental (never heard of them) at Los Angeles/LAX. Next problem, they don't tell you but Allied Economy car rental cannot pick you up at the LAX airport. You have to take an airport bus (which did not arrive for a least an hour) and they drop you off at an empty parking lot of an abandoned building (where you wait until the Allied Economy car rental shuttle arrives, and of course it was raining and there was no cover).

Do not book with them under any circumstances. I have called Priceline twice, been put on hold seven times and did not receive any help. I booked a flight to Tokyo which the airline moved without my permission or notice. I tried to request a refund as the website guidelines state I am entitled to, and they refused. It was an $800 ticket that I bought flight insurance for. I had all of the safeguards in place and yet they still refused to assist me in processing a refund. I have spent over two hours on hold and speaking to representatives who did not know what they were doing and were not polite. If I could give them 0 stars I would. Book your own tickets, Priceline will screw you over.

Only a few days purchasing a trip to Austria with Priceline, the Austrian government changed their entry requirements, barring me from entry. When I cancelled my trip with Priceline, they provided no refund or voucher, even though I had purchased full trip coverage. They began by telling me that I was entitled to a voucher, but that I needed to speak with a different department. I was transferred literally dozens of times. I likely spent a cumulative 20 hours on the phone with Priceline, sent numerous emails (normally to no response), and was always very calm and patient in my dealings with the employees, giving each service agent a fresh opportunity to help. No one ever told me that a voucher was not possible.

OMG, this was one of the most frustrating and ridiculous experiences of my whole entire life. They were impossible to communicate with over the phone. Wouldn't help me and told me I had to deal with my issue by calling the airlines. I called the airlines and was told to speak with Priceline. So I called them back and they said they couldn't help me and they needed to transfer me to another department. I sat on hold until a robot told me I would receive a call back. A week went by and that was not true, obviously. So I called them again and they lost half of my reservation and had absolutely no explanation for that.

I made a reservation with Priceline for a car, then cancelled minutes after booking and was still charged $792 for a service I did not receive. When I contacted them they claimed I was not logged in at the time of making the reservation and it was non refundable. $792 for a car I DID NOT USE, and how did they know it was me if I wasn't logged in? The website offers a "priceline Guarantee" that is as useless as this company, DO NOT BOOK WITH PRICELINE. THEY ARE CROOKS

My wife and I had to cancel our honeymoon due to covid spread in the Caribbean. Priceline gave us a credit for our flight. When we called to redeem the flight no one seemed to know how to help. SCAM!!!!

Recently, I took a trip to Puerto Rico and rented a car for the week using the Priceline website. My flight out to Puerto Rico was delayed and when I landed I contacted the car rental facility. They then informed me that my reservation had been cancelled since I did not show up at pickup time. I was also informed that they had no more cars and they hung up the phone. I contacted Priceline but since they don't make a customer service phone number available, I used their chat feature. I told them what had happened and was told there was nothing they could do and to make a new reservation.

Booked a car rental with hotel reservations 40 days before my travel. A friend offered to let me use his car so I contacted Priceline. I was told that the auto rental was non refundable. ** WILL NEVER USE THEM AGAIN. I have rented cars dozens of time and never was one not refunded.

We had an issue with transportation and returning flights needed to be changed three days before departing. I looked on Priceline and flights were still available for the time we needed for $211 per person. After holding for long periods of time on Priceline the woman came back and said “good news is changes are included and you will receive a credit towards your new flight and you will just pay the difference in price." Considering the new flight was $20 more per person we expected to pay $40 total to change the flight. Nope, they said it would be $700!!! That’s including the credit and paying the difference. How can that be if the same flight could currently be booked on Priceline for $211! This felt like an absolute scam. Waited one hour to talk to a supervisor and got nowhere. Booked a flight on Southwest for $189 and made a vow to never use Priceline again.

Horrible customer service. Called to ask a question about booking and was reprimanded for taking up their time "while other people use this line to book and not to ask questions". The man was extremely rude and unwilling to help. He also yelled at me for my phone connection going "in and out" and told me to take him off speaker, when he was not in fact on speaker, and it was his end that was going in and out. So glad I did not book through them.

Went to confirm my flight to find out that Priceline changed it without me knowing. After hours and days of being on hold, transfered, them denying it was their wrong, finally escalated and still weeks without refund, hours on hold waiting. Do not recommend this company at all. If you want a cheaper flight, go directly through the airline. Less stress and hassle.

1- My car rental On Priceline was for $129 for 6 days, and I booked it a couple months ahead to ensure I get a good deal. Good price right? Well I already anticipated declining the CDW insurance and use the benefit that my Visa credit card offers for this car rental. But wait until I tell you how filthy these people are and how they played me to refuse it and forced me to buy their insurance for a very high unacceptable price. I called the Cancun location before my travel date to inquire about the pickup place and the shuttle, and they told me their agent will be in front of Margarita Villa rest outside the airport, and their agent will be there waiting for me. It took me a while to find the guy, as he was randomly standing in the back of the restaurant, with no signs or way to know that he is from this company. In about 15 min the shuttle came.

In October of the previous year I booked a Flight through Priceline and saw a good deal on a rental car if I bundled them together through priceline so I did. When arriving to the rental car facility they were completely out of cars with a line of multiple people waiting for the next car to return. With no idea when I would even be able to get a car and make my appointments I had planned for months I decided to call Priceline, cancel my car rental, and book at a much more expensive rate at the facility through a different agency due to the necessity of an immediate car. Priceline informed me that day that the reimbursement would be processed when the rental car company confirmed they did not have cars, as well as they will pay the difference between my new rental and the old one for my inconvenience. Great news and great customer service, I thought.

Booked a car rental through Priceline. We had a death in the family and we had to change our itinerary. I phoned Priceline and explained the situation. I wanted to ADD two days to the front end of the rental arrangement. NOT CANCEL, NOT SUBTRACT Days, ADD Days. The original representative was no help and after I insisted on speaking to a manager, she finally relented. The manager was worse. Totally indifferent, totally unsympathetic and totally NOT HELPFUL. Did not even offer alternatives. Yes, I saved money by using Priceline. But, their complete lack of care and inflexibility is not worth it. I will never use them again for anything.

My experience with both the agent and manager was horrible. My husband booked a car for me due to a family emergency. During the transaction he realized there was an error on card info and dates of travel. We simply wanted to make changes not cancel and after speaking even with the manager they claim they couldn’t do a thing. Says non refundable and no cancelations. Wouldn't override purchase or help in any way. They are schemers and I am disgusted with the lack of understanding and customer service.

We booked a hotel room from Priceline. Got to hotel, checked in and when we got to room we instantly knew it was a smoking room. We put our stuff on the bed and saw blood stains on the pillowcases. Took pictures and left to front desk. Front desk said they can’t refund me. Priceline has to. I have spent over 2 hours, 4 people, 1 supervisor and all I’m told is there is no refund. The smoke or blood does not matter. This is what you get when you use Priceline.

My son Booked a car. Price showed 552.00. Once he agreed to the price and entered his credit card and sent payment. He gets a update that the Price is now 777.00. Price changed during payment transaction. He did not agree to this price. Called and talked to 4 different people. No one could do a darn thing. Says non refundable and no cancelations. Went in a hour later and price still shows 552.00. Wouldn't override purchase or help in any way. What a crooked scheme and terrible customer service. Buyer beware.

This experience with Priceline has been a nightmare, they were very attentive when they wanted my business, but now it's avoidance on all levels. Although they promised a refund to my account, they have not sent a confirmation email to confirm the refund, yet they have deducted their cancellation fees. They don't hold themselves accountable for their mistakes. At this point, I had to have my bank get involved to take action. Please avoid Priceline, do your research, read the fine lines and understand their interpretation. Challenge their scam! Document everything through email, and don't believe what you hear even if they try to intimidate or use bullying tactics.

Priceline’s customer service is poor. The rep we spoke with was rude, disinterested and was not interested in being helpful. Their cancellation policy is confusing and only supports the company’s corporate greed. Priceline does not seem to care about its customers and appears to only be interested in taking advantage of people and stealing their money. Be cautious because Priceline will not help you and will only look out for themselves.

My Florida trip began with a hotel reservation snafu with another company (which we now have been compensated for thought it took so time) so we had no choice but to try to book another hotel while sitting in the middle of the airport. We saw great reviews for Priceline and decided to book through them. What a huge mistake. We ended up in a hotel from hell for which we were charged $200 more than the hotel we were originally set to stay at and the facility also tacked on a "resort fee". Resort? I truly think NOT. Cigarette holes within the carpets, bed shams, and chairs. Also had a flushing problem with our toilet and not sure if you have ever heard of "water hammering". Well it when pipes that carry hot water bang continuously while running or using the hot water. Not only did it do it in our room but also the room above us.

Priceline is a disgrace they don't care about human life at all. All they want is your money. They will not give me a refund and had nowhere to stay with kids! I don’t recommend this app to no one. They will take your money and not give it back, lie and blame it on the hotel. I was at the hotel and the front desk agreed to cancel it and even told Me they will verify it with Priceline. Please don’t use this app. They are middleman. Go directly to the source. You're only going to save a few buck. It’s not worth it. Don’t use it.

I used this service to book a hotel. We drive nearly 3 hours to the hotel only to be told it was overbooked and we don’t have a room. Since all other hotels were booked, we had to turn around and drive back home. This service is a scam. Never again.

Had a terrible experience with Priceline. Paid them over 1300 dollars and lost most of the money. Was trying to explain that there is a system error, but they didn't want to even listen to me. Definitely didn't plan to help. They would just say "there's nothing we can do, goodbye." Don't use Priceline if you don't want to waste your money.

These people won't get another cent from me. The no cancellation policies are written as an afterthought so that you will be screwed if circumstances change and you no longer need the reservation. Would give them many negative stars if it were possible.

I booked a room at Baymont in Colorado Springs. The hotel looked nice and the pool had a slide. On arrival the building looked old but lobby was ok. When we got off the elevator things changed. Trash piled up in the halls, 2 outlets, one with exposed wires in our room, stained sheets, Sheetrock literally falling from the wall in the shower, remote duck taped, dirty table, and lamp looked like someone wiped poop on it. I took pics. I should have known! The girl at the front didn’t even look at my ID or card and only said sorry when I left. Would not give me paperwork. When I call Priceline, they advise the girl was just as unhelpful and offered me a 15% discount (around $12.00). I’m reporting this as fraud as it did not match the description or photos and will NEVER use Priceline again. Wish I could post the pics..

If there is any problem with your purchase/tickets them you will be tortured hours on the phone listening to recordings again & again. Spend a little more money and go somewhere else. The stress is not worth the savings.

Booked a cruise in November 2021 for Alaska in late July of 2022. Upon booking it stated can cancel anytime before April 15th, 2022 with only a $100 penalty. Upon calling them today this isn't quite accurate. The way things are read it is totally confusing, I really feel like it is a way to scam people out of their down payment. I have been a user of Priceline for several years but most likely will use other companies in the future.

I got sick and had to cancel my reservation unfortunately. After I asked for a refund they said the hotel wants proof. After violating my HIPAA rights. I still wasn't approved for a refund. I will never use this platform again for anything. They don't know how to treat "their" customers.

Book a rental card just to get there and they tell me I can't book it. Take my money off my card and tell me I can't get it back unless I pay double the amount. The agents hung the phone up on me several times. I don't advise anyone to use them. I just basically gave them $280 and never got my rental. Priceline sucks.

My wife booked a flight through Priceline and all she wanted to do was change the times on the flight not the dates. She wasn't asking for a refund or anything. She called to see if she can change the times to an earlier time. They told her that she couldn't change the time and they couldn't help her. She paid $932 with the protection plan which we thought would be helpful which it wasn't. This site is a scam to get people money and not help them. I'm mad for her.

Horribly frustrated after spending hours with them and car rental company to fix issues with correcting wrong reservation drop off time, that happened after their online generated reservation system had issues. My car rental reservation through them had glitches when trying to complete. The forms kept losing information already filled out, after the make payment was clicked online. First it did just mill, then when it went through, it had faulty info not filled out as I had entered it, but that seemed to have been auto generated. One customer rep even told me it was online generated and sometimes automated. The car rental company rep, once I spoke with them, said it had happened before with reservations through Priceline.

Priceline's system had a glitch and the dates changed for the Hotel booking, and when reached out for assistance to correct the dates they said there is nothing they can do. It was more about how it was done. The Agent clearly did not give a damn. I copied the chat to share. Not only never use again, but for the first time in my life I'm leaving a review. That's how angry I am. It's not even about the money, it's bout the blatant no care attitude.

I'm very disappointed with Priceline and will not be using their lousy services anymore. Today, I booked a hotel and rental car for 6/3-6/5 and selected time to pick up/ drop off at 3:30 pm but when I received the confirmation email pick up/ drop off time was not correct and it was 10 am. So I called Priceline helpline right away and they asked me to call rental car to make changes for time.

I recently booked a hotel through Priceline.com. Base on their website, they indicated that the hotel have free buffet breakfast, Bus shuttle to the airport, Indoor pool and Sauna. I booked it and I paid almost $900.00 for 10 nights. Very disappointed, nothing were provided as they mentioned, in additional, the hotel was old, cold, 15" TV (year of 2000) no youtube, and no Netflix. I complained and they said they couldn't do anything. BE CAREFUL when booking through Priceline.com and be sure to take a screenshot of what described the hotel. I would NEVER ever booked from Priceline.com again !!!

I booked a rental car for my wife in her name using her drivers license through Priceline. Since she doesn’t have a ssn, she doesn’t have a credit card yet. So I paid using my card. The website let the payment go through! When we went to pick up the rental car (Hertz), they denied to rent it and they kept asking for a credit card in her name! I called priceline support to help and I was notified that I’ll be getting a call back..which I never received. I tried reaching them in chat and their associate kept telling me about policy of nonrefundable booking! So eventually I didn’t get my car, and Priceline made money out of my misery!

I only received error messages on Priceline.com and never was told that my flight was booked. So I booked another flight with Expedia. I never got a confirmation email from Priceline. Stated that they would give me a refund on Tuesday. It is now Sunday. I want my money back. I never knew I had a flight.

I rented a vehicle for my six day LA vacation through Priceline. I had an incident on the second day and Ace Rental Car had me return the vehicle. I called Priceline to refund the remaining four days to rent a car and they left me stranded with no refund and no car. I had to shell out another $600 dollars to rerent another car! I will never use Priceline or Ace Rentals again!!

I booked a room for the wrong date. I called Priceline to change it. I was told he could not change the date, only the hotel could. He called the hotel and when he got back to me, said the Hotel would not allow the date change. I went to the hotel to ask them to please change the date and I was told they don't have access to change dates when booked through a 3rd party and that the Priceline rep DID call but NOT to ask about changing the date. He CONFIRMED that he would NOT change the date.??. I looked at my Priceline reservation and it was clear Priceline would not cancel or change my booking.

Priceline is atrocious. I booked a very expensive hotel through them and got confirmation. When I drive four hours to my destination, my reservation was not confirmed. Then when I called they could not identify my card.

I was denied to use my ticket before the expiration date because Priceline system purged the ticket. I purchased $1107.93 American Airlines ticket from DFW to Hong Kong & changed my original flight date. All flights to Hong Kong was suspended because on Covid when I was ready to fly. I contacted Priceline to get a refund but I was told they’ll wave penalty I was supposed to pay on the change I made plus they will extend the validity until Dec. 31, 21 if I keep the ticket instead of taking a refund. I agreed to keep the ticket to avoid the penalty & received an email that confirms I can use the credit to any American Airlines flight before Dec 31, 2021. I arranged my vacation & tried to book my flight online before it expires but unable to get through.

Had to rent a car due to my car needing repairs, it was to be an insurance claim. I set up reservation to pick up same day, got call from my insurance company saying I needed to set it up through them for no out of pocket costs, so I immediately went back onto the site and canceled. Avis the rental place has verification of my cancelling. Call Priceline for I was charged the fee still and when talking with them I was told I was unable to cancel and refunds were not available. I never took the rental and I canceled it immediately.

On February 24, 2022, at 12:56 PM EST, I purchased an airline and rental car reservation for the dates in February to Indianapolis, IN from Washington DC. The reservation total was for $363.28 ($233.03 for airline reservation travel and $130.25 for rental car reservation travel). Within less than a minute, also at 12:56 PM EST, I cancelled this reservation online upon seeing that I made a mistake. I intended to book travel for dates in March, not February. I subsequently received an email notification of the airline cancellation and an assurance that I would receive a refund of $233.03 within 1 to 3 business days. Minutes later, I called Priceline to confirm the cancellation of my rental car reservation. I subsequently received an email notification of said rental car cancellation February 24, 2022 at 1:03 PM EST.

I rent a car from Dollars rent a car through Priceline and return the car 2 days early, I request rental company for credit and I was told the Priceline need to call us for credit. I call Priceline and refuse to call dollars. The best way to rent a car or reserve hotel is directly through the company website.

I never in my life dealt with a company that is so unorganized. Everyone you talk to can’t even speak English. You can’t even understand. I’m on the phone. Gary knows you’re talking to somebody in Bombay India or somewhere. Customer service agents are very unaware of this product that they’re providing to the public. They can’t tell the difference between a airport shuttle and a complimentary shuttle. All I have to say is buyer beware. I was told the customer service agent would get back to me in 48 hours and I never received a phone call. Please don’t get ripped off like I did. This company stinks to high heavens. Are they still in business this long I have no idea.

An absolute scammer - Priceline takes your money off your card then refuses to allow you to modify or cancel. I booked the wrong hotel in error as far as locations and they will not allow for a hotel change. The app doesn’t give you options to modify either. They have just scammed me out of $635. DO NOT BOOK WITH THEM IF YOU MAY NEED TO MAKE CHANGES TO YOUR RESERVATIONS.

In the end: they charged us for 5 days, without never having been in that hotel. We called costumer service, we talked to 4 different people (all in the India) none solved anything, we had to pay everything, this company uses foreign workers outside the USA who cannot take any responsibility. It is a fake paper company.

You get a quote and then the car place charges more than what was quoted and make you take out more insurance. Watch out. And they also said it was at the airport then looking and it was not. We had to get on a bus with two small kids and drive to get the car.

Have booked very few car rentals in my life, so to start, I'm not an expert. I had a short road trip planned for this weekend. Several months ago, I searched online thru Priceline and booked a rental using Budget. I paid for insurance online, got everything confirmed, and was really looking forward to my road trip. Then, the day before I was to pick the car up, Budget calls. Just wanting to confirm, no big deal. I confirm. Then they ask if I will be paying with a debit or credit card. On a side note, I had gotten myself in trouble when I was in my early 20s with credit cards and have worked very hard to fix my credit since. I no longer use them if I can help it. I do keep one with a small limit for emergencies and to keep building my credit.

My experience with the entire fleet of international reps has been a nightmare! I booked a flight through Priceline and picked my seats. I was billed for the seats, but it never went through to the Airline. The Airline said I had to purchase the seats through them, so I did. Since I never receive my seats from Priceline, I asked that they refund my fee. They said it was nonrefundable despite that I never received the seats. I spent literally hours on the phone with horrendous wait times to speak with a manager, I still have not received my money back from Priceline. Their customer service reps are clueless, and all of them do not have a decent grasp of the English language!

I had made a package reservation including air-hotel and rental car on MAR. 9/ 2022 that would start on MAR. 14/2022 in the amount of 1761.16 which was paid on a CAPITAL ONE CARD. On MAR. 10/2022. At 9.50pm on MAR.9 and 10 minutes after I made the reservation with PRICELINE, I had to call PRICELINE back to give them a TSA number which I did not give to PRICELINE when I made the reservation. I talked to a man of my concern for this small change and he told me that I had 24 hours to make changes. On MAR 10/2022 AND 15 HOURS after I made the original reservation, I called PRICELINE to notify them my travel dates were moved one week ahead from MAR. 21/2022 TO MAR. 26 and would request he to adjust my travel date reservations due to this emergency.

I booked a hotel thru Priceline at guaranteed the hotel was pet friendly. It was not. I do have service animals so I called the hotel. The front desk person gave me a hard time and asked questions. One is not allowed to ask of a person with a service animal. Because of her attitude and false advertisement of Priceline, I stayed in a pet friendly hotel in the same area. When I contacted Priceline they said I did indeed stay at that hotel and in room 204. What?!?! I never set foot there. They would not issue a refund. I'm having to go thru my bank to have this resolved. They are liars!!!!

Policy states that any cancellation within 3 days of check in will incur first night charge. My reservation was 84 hours from check in even by Eastern Time standards.. Last I remember a day is still 24 hours.

Booked a hotel based on the ratings. They were giving nines for horrible reviews. I did not have time to read the review until after I booked the hotel. Unable to get a refund. Have pictures showing how bad my room was and all Priceline did was offer a 15% discount on my next booking for hotel only. There is nowhere on Priceline to give my own review of the hotel. I tried for a credit based on how unsafe the hotel was. I can send any pictures.

If I have a choice to put minus 5 star I would do it… I have booked a van rental online, went to their office for pick up and I was offered a Honda Civic instead of a Van. I have agreed and asked their employee if the online reservation is canceled because I paid in cash for the full total and he confirmed that it was canceled…Next day I was charged on my credit card for the Van, they told me it cannot be refunded. I’m not gonna keep quiet and will press charges for this scam rip-off artist company.

My 1st experience with Priceline Was flying from NY to Greece. It was OK so I trusted them to do it again. I booked a flight to Italy with hotel included and the hotel did not look like it did on their site. It was full of mold, someone had tried to break in, they would not give me my money back and it cost me another €800 to get another hotel. I gave them another chance. This past 2 weeks I booked a flight to Texas for myself round-trip. That was fine. My husband had to go to Texas and I booked a flight for him round trip. And ended up that he had to change his flight for 1 week, I call them today to change the reservation to the next week & was ready to pay the $200 charge to change it. They told me no exchange no refund and if I don't take the flight it's my loss. So I had to call American Airlines & get it done right. Their $360 greed is their $2000 loss, my next trip is Barcelona with AA. Never again. I have %100 proof of this. Be careful using them.

I went to their site for a rental car in Orlando. I rented one for what looked like a good price. After doing so I went to the rental car website, and the reviews were terrible and quickly called their customers service and was told it was not able to be canceled because it was a special rate. I then rented another car for a more money over a hundred dollars more. I then tried to cancel and credit from a different rep. but with the same results. I have since Called AmEx my credit card company and started a dispute. I will follow-up with the final results. Be careful. Check reviews, but you can't do that at Priceline because they don't tell you the company before you rent..

Because of the bad weather, I have canceled my flight tickets, which the respective airlines have refunded fully for but to the Priceline, I have the confirmation of the refund with me and the statement from the airlines. But, Priceline keep denying receiving any refund or information from the airlines, they simply kept redirecting me to the airlines. After spending 6 hours on calls with Priceline, I never received my money. I had to dispute the transaction with my bank and that is going on now. Please stay away from Priceline, extremely misleading and confusing charges and refund processes.

We booked a trip to Cancún through Priceline first time in our life during February. We booked flight, hotel and rental car. Within 2 hours after our first booking, we had to rebook the trip with a little change, even though the total price was a little higher for the 2nd booking. We got a penalty fee from the hotel at $380 for the cancelation of the first booking. We talked to the manager of the hotel who's name is Enrique **. The manager agreed that the hotel was not lost anything since we rebook the hotel after the cancelation. The manager agreed to refund the penalty in full. He told us that we only need to wait for the fund release from their reservation office. We called the customer service several times to follow up. However, the customer service still could not fix the issue that we had three weeks ago.

On March 11th after my flight landing at midnight I booked a hotel through Priceline for the 11th-13th. I went to the hotel and checked in without any issues, unbeknownst to me my reservations was changed because they considered that an early check in. None of this was stated to me at the time of check-in. On the 12th after burying a loved one I return to my hotel to unwind. My room key was not working. I went to the front desk of the Delta Marriott in Woodbridge NJ to figure out what was going on. They stated to me that I was checked out of the room by their system automatically and if I wanted to stay there I had to pay again. Now neither Priceline nor the hotel wants to refund me my money. My reservations were for the 11th-13th. They should have honored that or at least charged me an early check-in fee. But no, they low balled me one one of the hardest and days.

I used Priceline to book a hotel. My hotel experience was terrible. The room I stayed in was dirty and the bathroom had ants, a clogged tub and hair all over the tub and walls from the previous occupant. Hotel said they couldn't do anything for me since I purchased through Priceline. I contacted Priceline via text and talk about the worst customer service. They told me there was nothing they could do because I had a no cancellation rate, which is wrong. I could cancel my room up to 24 hours in advance. I will never use Priceline again.

Always got automated responses saying that they are experiencing higher caller volume than usual and hence and waiting time is more than 7 hours. I wanted to reschedule my flight. After several attempts, I got connected with an agent. The agent mentioned that she was not authorized to make changes and kept me on hold for another two hours to make the necessary changes.

I rented a car with Avis through Priceline in December of 2021. Avis overcharged over $200 and would not take care of the problem. I called Priceline, and Priceline said they would contact Avis and get back with me within 10 days. Hello, where are you Priceline, this is almost 2 weeks now, I am still waiting.

Very disappointed that you associated with this hotel that was not safe to stay at. Will not be using your company and will be putting this out to other not to use your company if you are going to be associated with places that are not safe to stay at. How do you stay at a hotel that doesn't have room keys and you have to look for someone for over an hour to let you in your room. Very unsafe.

I had the worse experience trying to rebook a flight using flight credits. I was placed on multiple holds and given the run around by several agents. When I asked to speak to a supervisor, I was told by one agent that it was unnecessary. I was just trying to visit my family after not seeing them for over a year due to COVID and the horrible experience with Priceline only added to my distress. I am a person who travels often and I will never book another flight through Priceline.

Frank **. 3:02 PM (0 minutes ago) to me. Priceline promoted a hotel in Mississippi. On the website it look very nice. However when I got to the hotel, the hotel did not looked anything like on the web page. I arrived around 4:00pm and the first thing I notice was the stains on the outside of the building. Walked into the lobby and it was under construction, and very dirty. My room was nasty. The box spring was dirty around the outside. I could not stay there. When I requested a refund the hotel told me that Priceline was holding the money. I call Priceline and they refuse to relocate me or refund the money. I lost $180.00 and I will never book anything through Priceline. Also the picture on the webpage is not the hotel's picture. False advertisement. I have included the webpage below. **

I booked a hotel with flexible cancellation. I called over 16 hours to cancel the reservation before I was supposed to be at the hotel. I started my calls with Priceline at 11:30am 3/12/22. The flexible cancellation allowed me to cancel, change the reservation until 11:59pm on 3/12/22. I called a FULL 12 hours before. We happen to have had an emergency change of plans. They are trying to charge the 1st night in cancellation fees, although I booked the hotel as a flexible cancellation which was advertised. The agents I have spoken with say yes you signed up for flexible cancellation and yet you signed you would pay the first night charge. No, no I didn’t. I reserved a flexible cancellation room. I stated there is honesty and dishonesty and that false advertising is dishonesty. They agreed and continue to try to charge me.

We enter and reserve in 2 people 1 room, they book us 1 person 1 room. We have to pay $500 extra when we arrive. Customer service told us, "Well you should have read the fine print in the confirmation..." There are many many people that had the same complaint issue on TripAdvisor.

We had a great stay - despite inaccessible WiFi for the 5 day stay - until the last day when our souvenirs were stolen from the room. We reported the issue - but the internal handling was one sided and "protective" of their staff. We called the police who recorded and gave a report number. Had the matter been handled better I would have said it was a great stay. The hotel management was dismissive and only took interest when we called the police. In mitigation they offered us the chance to "shop" items from their gift shop. While this was appreciated, it didn't replace items which had been chosen over a period of 2 days and hence had a sentimental value. My friend and I were very disappointed in how the issue was handled.

I booked a flight March 2nd 2022 using Priceline and they totally deceived me. I choose a seat upgrade which they offered at a discount but it was not listed on the itinerary. I called and after speaking to the Supervisor, was reassured many times that I was upgraded to Economy +. She also told me that it takes time for United to upgrade their system but I definitely was Economy +. One week later I received a flight time change and the upgrade was not listed. So I called again and was told that I did not upgrade. Why did the Supervisor reassure me of the upgrade and then a week later told me that it did not happen. Do not trust them.

Booked through Priceline. Priceline's site connected to the hotel booked my night for the 10th of March when show up wasn't until 11th of March. My mistake. I should of paid attention to the inquiry date. Here's the kicker though. Why would I pay for the 10th when that's the day of my son's mouth surgery? The hotel checked me in on the 10th. Wouldn't change my date to the 11th. Paid Priceline extra for the trip refund protection. All of it just went to the company. Do not and I repeat do not book online. These animals will scam you for your money in a heart beat and slam are policy this are policy that in your face.

BEFORE YOU BUY IN PRICELINE, THINK TWICE. I bought a package and I cancelled next day, I did call 3 times to make sure its was cancelled. Priceline never give a refund for the car rental, with the excuse that the car rental don't give the money back so I lost my money.

Do not make any reservations through Priceline... No matter how discounted the fares are... Booked a trip to Seattle to catch our cruise to Alaska. Hotel and flight. Well after booking, the airline several months later changed the flight times, so we had to change our hotel reservation and switch to the day prior to departure for the cruise... New reservation made yet priceline and their third party partner refused to refund the first reservation. I've contacted PL several times and no help, then was told to call the hotel direct. I finally got a GM of the hotel to waive cancellation and was assured it was in the hotel data...

On 3/8/22 we had a family emergency and had to travel. We looked on line to book a room as we were on our way. 1st, the hotel we wanted was available so we booked and were suppose to receive a conformation # which we never received. 2nd, we get to the hotel about an 1 or 2 later and the reservation is not there. So we go ahead and get the room only to find out later the booking was on a hotel several miles away but with the same chain. We call Priceline to let them know and to not charge us for the wrong hotel. They would not credit us. They blamed the the hotel (Marriott) so we called. They verbally blamed each other and would not credit us for the wrong hotel. Both hotels had the same name. No address was confirmed, no confirmation number ever came in to our email. It was a pure unintentional accident. Should have been an easy fix. Don't use this company!

I booked a hotel on Priceline, it was not disclosed that you had to have a credit card for incidentals until after they took my payment... no big deal but I only have cashapp. I called hotel. They was awesome and understanding. I called priceline to inform them of the issue and try to switch hotels. Right from the start the guy was rude then hung up on me, I called back they answered and hung up immediately. I called 3rd time same thing. I called a 4th time from different number asked to speak to a manager was put on hold and hung up on yet again. I had to call hotel back. They gave me a 2nd number for booking.com... within 25 minutes my reservation was canceled and switched. No issues, no attitude, no problems.

I phoned Priceline to update my mommy's air ticket since I booked through Priceline. I Had to be wait for more than 2 hours, that is fine. I understand why the wait is there but no one helped me, I was hung after on the wait almost 4 hours. Was given 2 different information: first one said ticket can be extended and second said no can not be done. Very disappointed, Priceline you lost frequent business with 8 people for now. I have 2 family with 8 people have been booking with you. I would not recommend anyone booking AIR TICKETS with PRICELINE PERIOD!

Back in January I reserved a car through Priceline. When I arrived at the airport after a flight delay, I went to pick up my car and the rental company was closed. So I rented from another company. So I call Priceline and ask for a refund ( for something I didn’t receive and was told it was a non refundable. I’ve been treated terrible with reps hanging up on me. I asked for their corporate number and they won’t give it to me.. The CEO is Brett Kelly and I want his direct number if anyone can get that. I will never use or even go on priceline’s website again… Worst customer service around. I am taking legal action against them

This is the worst experience I've had with Priceline. I made a reservations at 6:45 pm, called back at 9pm to cancel and they stated it was canceled. Called back because Expedia had already refund the money. Customer services rep was very disrespectful and hung up the call. And now they are not refunding my money and you can't talk to a manager. The rep stated on a recorded line and said that she see the call but the rep didn't cancel it. I asked why she didn't know, ask for a manager. The rep said there is no one higher than a supervisor I can talk to. I'm out of $976.00. Don't go through priceline. They are the worst and the customer services is unbelievable.

I was warned not to use this service but because I was trying to save a little money I did a search for Hotels in San Antonio for anything close to the Alamodome. Booked my stay but when I got my itinerary in my email it was showing the wrong dates. So, I called the hotel where the booking was made and they told me they could not find my confirmation number Priceline had given me and told me to call Priceline directly.... called them... put me on hold.... came back saying the hotel refused to refund the money. I say... "So they did find me after all..."

If I could give zero stars, I would. My recent experience with Priceline this will be my first and last. What kind of a company will not refund your money when trying to cancel within 30 mins on a reservation? Disappointed.. Please do not use Priceline. I’ll fight to get my money back.

I booked a luxury stay at a vacation home on Priceline.com. I had multiple problems through the stay and called Priceline directly. They told me that the account was serviced through a sister company Booking.com. Even though I had never been to booking.com they told me I had to call their customer service line to complain. I called booking only to find out that it is truly rented by Vacasa. I called vacasa and aside from answering my call while staying there they have not got back to me. It has been almost a month. I'll never stay with priceline again.

This Super 8 was disgusting & Priceline refused to help get our money back. We stayed 2 hours after paying for entire week. We contacted Priceline, explaining the motel was filthy & infested with bedbugs. The ma.

My flight was canceled by American Airlines. I put in a request for my refund. My refund was accepted by American Airlines on February 9 so when I called Priceline they kept saying that American Airlines didn’t approve it. I have to wait 5 to 15 days for my money to come. So today has been the 17th day so I called American Airlines and they told me to call them and give them a number which I did with said they accepted my request official and I called Priceline and they still don’t wanna release my money.

Would like to share my recent experience with Priceline with someone other than the customer service number provided. I booked a travel package to Vegas with Priceline which include flight and hotel. I received an itinerary and even checked it before I left for my trip. Everything appeared as I booked, but to my unfortunate surprise when I arrived at the hotel, they did not have my reservation. I was shocked and disappointed. I called Priceline and I was told by the agent not to worry and everything would be handled. After being on hold for bit, I was told my hotel reservation was canceled in error by a computer glitch that Priceline was having. I asked why this happened and the agent told to me there was no reason and it was isolated incident. The agent informed me not to worry and I would be transferred to the relocation department to further assist me.

2802.22 - That's how much we paid for our trip. Flight, hotel, car rental and travel protection insurance. One week. 2 and a half weeks before trip I call to cancel. You guessed it. Here's the twist. Priceline.com charges my car for 2802.22, put all reservations and authorizations in priceline.com's name SO ONLY THEY CAN CHANGE OR ALTER RESERVATIONS. It gets better. Every reservation they reserve is NON REFUNDABLE. After all the runaround, the passing between all the different companies' customer service reps I managed to fight for a loss of 1642.00. Learn from my mistake.

I have had several excellent experiences with Priceline -- particularly when booking hostels. Though, one should note their cancellation policy is non-existent. Knowing this, I purchased the additional travel insurance through Priceline when booking round-trip flights. The insurance supposedly covered cancellation of flights. Unfortunately, when I called to change a flight, I was told that my insurance only covered my first flight! This was stated nowhere I could find. However, the insurance policy I had said it covered the entire duration of my trip. Had something happened on my trip, I never would have known my flight was uninsured!

As a longtime Priceline customer, it hurts me to give this review. I bundled a hotel & rental car for a trip to Florida. The car company was Green Motion, which we had never heard of, and they were listed as being at the Ft Lauderdale-Hollywood Airport. They were not--they were over a couple miles away in a sketchy area. Their van never came but thankfully a driver from a competing company actually gave us a ride to Green Motion’s location.

What kind of a company will not refund your money when trying to cancel within 24 hours on a reservation booked 2 months away??? Can’t believe it. How do they stay in business. Will never book with them ever again.

I was charged $122.47 on my debit card for a room through them that was rejected by then and they couldn't do anything to help me, treated me like crap and still hasn't sent my money after 7 business days like they told me to wait.

I am really disappointed with Priceline’s customer service and it’s policies today. I have a flight on March 4th and after checking in for my flight, I came to realize that I got in contact with someone who got COVID at the last minute. Then, I called Priceline to check if I can reschedule my flight or at least a credit for that flight. I was so frustrated by calling them all day. I talked to 8 agents but no one were able to help me. They kept on saying that it’s not in their policy to reschedule the flight. One of the supervisors whom I talked to kept on saying that there is no exemption for these kinds of situation and they cannot do anything about it. It looks like Priceline doesn’t care if you take a flight knowing that you have been exposed to Covid-19. I am really disappointed with what I had to experience being a loyal member. This will be the last I will be using their service.

Please do not use Priceline, if you expect to have to make any changes to your travel plans - especially during COVID. I've had probably the worst customer experience in my lifetime today, trying to redeem a credit for a trip I had to cancel in the fall of 2021 due to COVID restrictions. They have been sending me emails letting me know my credit will expire in March, when it expires 3 months later in June. When I finally got all my revised travel arrangements together, and called to book a new trip using my credit, it took 20 minutes to verify my identity. It then took another 30 minutes to attempt to price the change on one of my 2 tickets, at which point I asked to look at cheaper flights, and was told they can only look at 1 set of flights per customer. I'm currently waiting for a call back from a manager - not sure I'll hear from them. *boycott Priceline*

I had financial losses at Ramada by Wyndham Anaheim near Disneyland and Priceline would not give me any financial compensation and only offered a 15% discount coupon for future bookings with Priceline and would not even send that unless I agree to those terms that I had not even read about because they would not send me anything in writing until I accepted their terms as a settlement.

I told rep I would be using my Affirm card to pay for this transaction for the weekend, clearly they must get commission because he charged my card and lied about entire amount and told me Affirm would be calling me and that he needed to place my full card into system. Rep after asking him 3 times what is it saying about affirm, rep continued to lie and charged my card and said he must be didn't understand me. No you understood me clearly. You wanted a commission and lied to me over phone and did what you wanted to do. I would not recommend calling in to these overseas companies and having them book anything for you.

Worst scamming company that does everything in its power to make the customer experience miserable and squeeze every cent out of you. It is MUCH better to book directly with a specific airline or hotel instead. I spent 8+ hours total with Priceline representatives on the phone over a 24-hour period (beginning at 3am in the middle of the night) and ended up with a completely terrible "solution," losing money for the flight I was trying to switch due to Covid. I then tried a different approach and called the AIRLINE directly, and the airline resolved the issue within 10 minutes of the start of the phone call, and I was left with money left over for flight credit. If you care about your sanity or bank account, don't book anything through Priceline - ever!

Due covid quarantine I had to cancel my flight. Few days later contacted customer service for rebooking new flight on which I got email with airline confirmation number, ticket number, itinerary of my flight. Night before flight was trying to check in but ticket doesn't exist. For new ticket I was asked to pay extra money what I refused. I end up to buy new ticket from another company and having problem with returning my money. Called multiple time, spend hours on phone and each time was getting different informations. Avoid to use this company if you don't want lose money!!!

Have a serious health issue and they can't or won't answer cancelation questions. Have tried texting, phone and Facebook all incompetent. Especially upsetting when it is a cardiac issue that may require surgery.

Accidentally booked a rental car through Priceline after clicking on a link after I booked my airline tickets. That cost me and turned out to be a costly mistake. Due to a snowstorm our flight was delayed a day. I attempted to contact priceline via email but no response. There were no transfers or changes allowed on my reservation so I took it as a loss knowing that at least my SUV that I paid extra for would be waiting for me upon arrival since it was reserved and pre paid. Not so much. When we arrived at Fox rental car in Phoenix all of my category SUVs were gone but they could downgrade me with no price adjustment since I paid through priceline. I had no choice at this point so I took what I could get.

I've try to reserve a car in Seattle for the end of march and beginning of April. I live in the US. When I put in the dates and times and was getting a fair price. When I've try to secure it I saw that it consider me living in Denmark so I update it to the US and the page refresh and the price tripled. I have try it over and over again and from $363 it jump to $927.12...this is so outrageous. I've try to contact price line customer service but there is no response! I record all of that in a video and I'll be happy to share it.

Priceline canceled my hotel reservation without my permission just days before I was supposed to arrive. They then called me through the customer service line and offered to either put me up in a different hotel that was much cheaper than the original one I had booked and not offer me any refund on that or completely cancel my trip that I already have flights booked for. They were dishonest about the reason for kicking me out of my original hotel because I spoke to the hotel directly and all they had to say is that Priceline canceled my reservation. Worst customer service, kept me on the line for over 45 minutes each time and never got back to me. I ended up having to spend an extra $600 to stay at the dates that I have my flights for because now I have to book so late. Will never be booking through Priceline again. Don’t trust them they will scam you and try to put you in a cheaper hotel and keep your money.

If I could give zero stars, I would. My most recent experience with Priceline, will be my last one as they have taken advantage of the vulnerable state I found myself in. Not only did they offer me bad flights knowing I was desperate, but they were not available to rectify the situation they put me in. At first, Evan seemed very helpful with finding me a last minute ticket to Europe to see what I thought were my dying parents. At first he offered me a three thousand dollar flight, which I genuinely thought would be first class, but once I asked him that, he gave me another option that seemed much more “reasonable”.

I have all documentation needed to prove my HORRIBLE EXPERIENCE with PRICELINE. DO NOT USE PRICELINE!!! This company is dishonest and a true RIP-OFF! I reserved a mini van in Las Vegas. I paid for the rental upfront to ensure that there were no hiccups during my 48 hour stay in Las Vegas. I arrived at the rental car counter after waiting in an extremely long line to get the rental care shuttle and was told my vehicle pick-up location had been changed (by Priceline) to a location that was over 20 miles away! I asked how I was suppose to go to that location and I was told to take a cab or an Uber - out of my pocket! There were four of us so of course, even that costed more money than usual.

I had an experience with a reservation at the Petersburg Hotel in Petersburg VA. Get there & they don’t have a room for me. They send me to about 5 different rooms that was either in use or filthy from being used. The clerk tell me to call Priceline & they would refund my money after speaking to the hotel to confirm that they didn’t have a room for me.

If I could give 0*'s I would. By far the very worst customer service and never get anything resolved. Ask for a supervisor and never get 1 or "on the line with someone else" lol ya right. We've spent so much of our hard earned $ through their website and I will never again ever because of their non compassionate team. And I will definitely tell friends and family about not going through them.

We were traveling at night and needed a hotel for Holbrook. We selected our hotel online for Holbrook and it booked Showlow AZ. We immediately called the 800 number and was told “Sorry No refunds!” We weren’t looking for a refund we were looking for a transfer. I spent about 40 minutes on the phone and insisted on speaking with a supervisor or manager. I never got that far as they kept hanging up on us. Very unprofessional and rude customer service. We will never use them again or recommend anyone else to use them either!!

I was unaware I was booking with Priceline. Do you know that they charge you $400 over the rate of hotels??? Just to book a hotel for you they up the price for their service!!!! This is ridiculous!!!!

We asked Priceline travel agent to book tickets from Austin to Columbus Ohio. She booked wrong tickets from Austin to Cleveland Ohio Airport. All money gone in waste as she cancelled our tickets providing no refund...No updated new flight tickets. Priceline is looting money from people in the name of booking flight tickets with zero services. Priceline is a big fraud company so beware.

When you pick up your vehicle! On 2/10/22, I had a serious accident & totaled my car on my way to work. Although no one was seriously hurt, I was visibly bruised on my face from airbags. I’m grateful to be alive! It was a tough day made even more challenging by Priceline & Avis. I booked a car through Priceline online to be picked up at Avis Rent-A-Car at Austin Bergstrom Airport. A friend dropped me off to pick up the car. Although I had a confirmation number & paid with my credit card online, the Avis agent said I needed a hard copy of my credit card or I could NOT pick up a vehicle. He advised me to CANCEL my reservation which I did online.

I booked a flight one way from Chattanooga Tennessee to Chicago O'Hare. I purchased the trip interruption coverage for $18. I had to cancel my flight. But there will be no refund. The insurance policy issuer guarantees 100% refund up to $10,000 per trip. However the fine print says minimum paying $300 in my ticket was only $147. Money thrown away. Everybody in every company wants to steal from you. All the morals in this country are gone and the gloves have to come off. I'm so very tired of being taken advantage of. Please never buy trip interruption on ticketing through Priceline. You will never ever get a refund. And guess what? They don't care!

I had to postpone my trip last August due to COVID and Priceline gave me a credit for my flight. I used my credit recently to book a trip to Vegas for February 2022. All was well since I received a confirmation for my trip until we checked in at SFO airport with the airline and they couldn't locate our boarding pass and information. Apparently, Priceline provided fake airline ticket information, did not issue our tickets and we were stuck at the airport for over an hour talking to Priceline customer service that didn't get anywhere with them. We ended up missing our flight.

Never get a travel credit!! I booked 9 tickets to Hawaii, and due to covid we had to postpone our trip. Priceline gave us a travel credit for future date. I called to reschedule another trip and they’re charging me 2x the amount I paid for. I paid $117 a ticket and they’re charging me $250, when you check on their website it’s only $118. I asked them why was the price different and they said it’s because mine is a travel credit, and couldn’t offer the same price. I have the right not to book it but the credit won’t be accepted outside of Priceline. So I’ll lose my credit if I don’t pay an extra $100 per person x 9 people!! I’ve been on a calls with them for over 2 hours and the manager hung up on me! RUDE!!

I went on website, clicked the hotel I wanted and have been staying in the website, booked me for another hotel and they refused to give me a refund. Horrible customer service and they had no supervisor.

I was booked into the Grand Hotel in Ft Lauderdale, Priceline rated them as 3.5 stars and the pictures on their site painted a different story than what the place is actually like, I should of read the Google reviews first. This is a transient hotel, outdated, dirty and downright scary, Priceline offered no resolution, they would not book me elsewhere and had a take it or leave it attitude. I got the Hotel to cancel my remaining stay and they actually refunded me 5 days. Priceline still lists them as a 3.5 star hotel and obviously Priceline does not research into the places they promote on their site. I will never use Priceline again.

I cancelled my car rental 2 weeks prior to reservation date. Canadian government told Canadians not to travel for non essential travel due to COVID variant OMICRON... I did what I was told to do and Priceline won't refund $1,400 for a service I did not receive.

Horrible customer service. They will hang up in the middle of the conversation. It happened twice. They will never honor "Low Price Guarantee". Price is way more than other websites. Never ever buying again.

Have used them many times over the past several years, but this past week will be my last. Bad enough they booked me into a hotel that was closed for renovations, but then refused to help me find a new hotel. You read that right....A company that is in the business of reservations REFUSED to do what they call a 'relocation'. I talked to 2 different people 3 different times and after over 1.5 hours, all I got 'offered' was a 100% refund. Meanwhile, I was in a different city with no hotel. There was NO compassion for the situation they put me in, no "I am sorry, let's see how we can help". They actually told me at one time I had to 'prove' the hotel was closed, even though their multiple calls to the hotel went unanswered and the hotel's own website said it was closed.