Priceline Reviews

Priceline is not a reliable site to make a reservation. Please do not use Priceline for any reservations.

I booked my hotel when I was in Hinton and they said one of three I booked as I didn’t care which one but when they sent me the hotel it was in Edson and Edson was on evacuation order so phoned right away to let them know and was told there was nothing they could do charged my credit card. I am an old age pensioner and was charged 119.97 for a room that could not be used, the place they booked us into was on evacuation order how does that happen

Would not provide a refund when the rental company would not provide a contract to secure the car. AVR is not a reliable company at all and should not be supported by Priceline. When there was a problem they gave me no recourse.

Be aware that Priceline is not assisting travelers to Maui impacted by the tragic fires either by offering cancellation waivers and refunds. I contacted Priceline to discuss my situation on two separate occasions. They refused to waive my rental car cancellation fee when my cruiseline was forced to cancel the Maui port of call due to governmental travel restrictions while resources tend to rescue and recovery efforts after the fires. Travelers be wary. In a time where communities and other travel providers are rallying to support those impacted by the tragedy, Priceline is all about penalizing their customers so they can make a few bucks. Book directly with the carriers and avoid Priceline at all costs.

I had made a reservation with Priceline to stay at the Villas de Santa Fe last fall/summer. I subsequently found out that they would not take pets. I had to take my dog with me to Santa Fe overnight and contacted Priceline immediately that wanted to cancel reservation. I did call the lodge directly and was told they would honor the cancelation but that I had to contact Priceline as well. Which I did. Priceline refused to honor the cancelation in spite of what the Villas de Santa Fe said. I still was charged the room charge. I did have to make another reservation at a pet friendly motel closer to my sisters'. I will never ever use PRICELINE again. I will use Trivago or any other service. They were rude and did not even consider my cancelation in spite of the fact I tried to cancel within an hour of making the reservation. Terrible company. Hope they go out of business.

So there our experience, as the price is really low like, 335$ for 10 days, For a Nissan ROGUE and we can lock the price by pre-paying which we did. I look at the review but those are review on priceline they were all good, So I book for my french cousins that were visiting from France the car, thinking that was a great deal.

Booked Motel 6 via phone w/ Priceline. They suggested one over another re high reviews. The motel was gross. People were getting better prices than mine as walk-ins. Could NEVER unlock my room w/ the card. Had to go to front desk every time. Common w/ others. Homeless people were constantly at back door sitting at picnic table & sleeping in parked cars. Many more issues. Called Priceline. They did NOTHING but call motel which did not answer phone. Said no more they could do? They took my money.? The motel had “tenants” - long term residents- I heard the front desk bartering with to complete 5 star evaluation. So that’s why good rating. Front desk person always outside w/ a group smoking & chatting. TV did not work. Bathroom mold. No fridge as advertised. I paid more than others because Priceline referred me this motel.! Customer Service rude, unhelpful, worthless.

Could not do anything about a hotel stay we booked through them. Hotel was disgusting and we ended up checking out almost immediately. Linen wasn’t changed, trash was full upon arrival, dead bugs in room. Hotel staff lied and said we stayed and Priceline could not do anything further. First guy was rude and said he couldn’t help and to report it to my bank. Never using Priceline again or Wyndham.

Hello, I would highly recommend you not book through Priceline or a third-party booking site when making flight reservations. I lost $500 dollars because of it. I booked a non-stop flight on Delta through Priceline. Delta canceled the whole flight and rescheduled a flight with 1 stop and 8 hours longer! It did not meet my schedule, so I purchased a new ticket on a different airline. I wanted a refund. Delta kept referring me back to Priceline because it's the booking agent. Priceline kept referring me back to Delta because it canceled the flight! No one wanted to solve the problem. I got tired of going in between them and gave up. DO NOT USE PRICELINE or DELTA. Both are terrible companies.

It is the DAY BEFORE my flight and Priceline still has sent me zero actual tickets. When I first bought them I was promised to receive them 72 hours before my flight (which is still ridiculously slow) but that turned out to be a lie. Now I'm getting emails saying I "will" get tickets but still... I have nothing that will actually get me on the plane. How am I supposed to pre-check, or even just be sure this ain't a scam, when they give you LESS THAN A DAY with your actual tickets?? I was charged on my card immediately, but I have to wait months to ever actually see what I bought? All Priceline has done is create stress. They do not give you enough time to figure out any issue with your tickets if there are any. And as of now I still can't even be sure if this is a scam or not. NEVER using this company again.

After Priceline app failure booking in Mankato Minnesota, I super 8 of Highway 169 contacted customer service, and was told that the issue was the hotel was booked for the night. So the sales representative try to get me booked into a room for double the cost where I declined. Figured I'd keep looking around. So decided on booking with American Best value in Mankato, for a few more dollars, hit the magic button booking confirmed. So I put in the address into the GPS and to my surprise set permanently closed. Immediately tried to contact the Priceline but got a recorded message saying you're booking has been canceled and your card will not be charged, I thought I guess they figured out it was closed for good. WRONG!! looked on my bank app and I was charged. $84.98. I called Priceline back to be informed that I had a reservation in Zumbrota MN? I didn't even know where that was. I argued that I was booking in Mankato.

Do not book from Priceline, not worth the hassle. I recently booked a hotel in London and had an awful experience. Info shown on the website is inaccurate and straightforward scam. Customer service is a joke. Save a headache and use a different website.

I reserved a room at Holiday Inn Express through Priceline, I was told it was dog friendly and they made the reservation. After 8 hours of driving I went to check in and they said sorry, dogs are not allowed. They also said that Priceline tells people that it is dog friendly even though it is not. This created undue stress and disappointment as we needed to find a dog friendly hotel in Klamath Falls, Oregon after the long day of driving. We were lucky enough to find a room at Days Inn Klamath Falls. It was less expensive and very nice. The woman at the front desk was outstanding. DO NOT USE PRICELINE OR THEIR HOTEL BOOKING. I am disputing the transaction along with the $15.99 charge for their "service". I would leave 0 stars if that had been an option.

I rented a car through Priceline. Last minute my plans changed and I had to change the pick up time and day of my rental. Priceline was not able to help me even after speaking with a supervisor. Once my trip was over I dropped it off a day earlier since I had no need to keep it for an extra day and I was told I was not going to get a refund for the extra day because Priceline does not accommodate or modify. Priceline is pointless to use, next time I will go directly through the rental place. Horrible customer service and experience I’ve had with Priceline.

I cancelled my reservation because I called the hotel directly and saved $206, I'm not sure how they can say they are cheaper than anyone when they are not!! I will NOT use them again and it wasn't the easiest to cancel either.

I booked a package with Priceline and had to cancel due to a death in my family. They have us credit to use within a year for the flight booking. We had another tragedy in the family and could not travel so before the voucher could get expired, we called Priceline 3 months before expiring if we can extend the vouchers. They sympathized with us and said write us an email and you will still Have time till the last date to book. We wrote and didn’t get a reply, we called so many times and get the same reply. With this struggle the three months passed.

I rented a car from York and when I got there they explained to me I did not qualify for unlimited miles and had to pay an extra $25 a day to add unlimited miles because I lived in the state. I called Priceline and a rep told me to go ahead and pay and I will be reimbursed. I emailed them my receipt and did not hear back. When I called they said they cannot reimburse me. I told them to pull the conversation. I am still waiting to hear back.

Rental fubar. Hello, I'm texting this message because I paid a lot of money for a service that wasn’t fulfilled. let me start by saying I’m handicapped and walk with a cane. I booked a reservation over three months ago and when I received the itinerary the rental car agency was not identified by name. I contacted the rental car company by phone to get pick up instructions the day before my travel and notified them of my flight coming in At 8:36pm. When I arrived at the airport I was transported to the baggage claim area by wheelchair and was told by airline transport they could not go to rental car area. After walking at least 1/4 mile with cane and baggage I had to take a train to the rental car area.

Don't buy ticket from priceline.com. They are just cheating company, they will take extra cost for Trip Protection but NEVER provide you any support or never refund or change. Their customer service is too worst, foul people are working there, don't support; denied and disconnect call without any support. Their behavior also too bad.

Do not use this company. The worst service I’ve ever experienced. I booked a fully refundable hotel rooms on 6/14/23. After I paid with my credit card, I noticed the date on their cancelation policy was wrong. Cancellation policy: "This booking is fully refundable if you cancel before 2023-04-27 11:59 PM. If cancelled after 2023-04-28 12:00 AM, 20 percent penalty will be charged. This booking is Non-refundable after 2023-05-18 12:00 AM. This booking is Non-refundable after 2023-07-10 12:00 AM.

I was making a reservation for 1 night with the ** Inn at Columbus airport as I am flying out of the state in 5 days, at 0700 in the morning. I made a reservation for 1 night but when I got the confirmation it was for 2 nights; why would I book a room for a night that I will not be in the state to use? This is not my first-time booking vacation plans online and I discovered this irregularity immediately as I always check my confirmations and save them for later use. I tried to take the 2nd day off within minutes (seconds) of the booking, but the website would not let me make modifications, only "cancelations" which would cost me 1 night's fee!

The supervisor would not help me. He would not tell me if my flight was changed, wouldn't transfer me to someone that would help me. Didn't care my wife had a heart condition, didn't care what happened. He was condescending and ignorant and I will never use them again. And I will be filing a complaint with the BBB.

August 6, 2023 I was ready to board my plane but it got delayed several times and eventually got cancelled. I contacted priceline but denied to refund my hotel reservations! I want my money back!!!!!!

I booked a room & canceled it same day. I still have proof but Priceline says it wasn’t canceled on their end. But when I go to my reservation it says canceled. I still got charged now I gotta dispute with bank.

Honest review, they accidentally exposed actual amount paid to the airline and the mark up is very high about $200. Tips: if you find that Priceline website not allowing you to book a flight for a price (saying that price not available now), do not call their agent. They will rip your money. Try somewhere else to avoid this unethical business.

Do not use this company. They literally stole my money as the Airline canceled the flight, that I paid Priceline for. No refund for the canceled flight and they basically told me, that they would let me be stranded in a foreign country. Ended up having to buy another return flight obviously not from the thieves, but I'm out the money they refuse to refund.

Due to the situation in Maui, we have been obliged to cancel our car reservation 2 days before the travel day to the Island. Any trip to Maui not essential is forbidden by the local authorities. Priceline charged $100 for the cancellation. There was no message received from Priceline about the catastrophic situation in Maui. No information. Poor customer service. $100 is nothing compared to what the people in Maui lost but that’s not a reason to treat the customers like that.

I made a reservation for a hotel on the website, got to the hotel, hotel says my reservation doesn't exist, I made my reservation for that night after midnight, Priceline's website doesn't tell you that if you make one for today it's really for tomorrow if it's after midnight so I couldn't check in and ended up sleeping in my rental car in the ghetto in Tacoma. Took my money though and I haven't seen it back. If they were an Individual I'd be throwing hands.

The Worst customer service! I wish I could give it a 0. I had to cancel my flight and was sent an email that I qualified for a flight credit and the date I had to use it by, with a phone number to call. I called when I was ready to book my flight & use my credit, then they told me I did not qualify for a flight credit. After many phone calls, on holds, I was then told that Priceline would just issue me a refund and that I would get it in 5 to 10 business days. When that didn't happen, I called and was told that I did not qualify for a refund, but they would issue me a voucher, and that a Superior rep would call me back in 5-7 business days.

A glitch in the system caused my return flight to be scheduled a month later than needed. The return flight is not able to be changed. The hotel dates are correctly booked for a few days. I cannot very well stay in a city for over a month with no place to stay which makes the entire trip unusable but I still have to pay for it. I purchased the travel insurance but it doesn’t cover Priceline’s system errors. Apparently neither does Priceline. I spent hours trying to sort it out and offered to pay a fee to both Priceline and United. They cannot change or cancel the flight I booked 2 days ago that goes in the air over a month from now even for a fee. I’m not trying to get ANYTHING free. I’ve offered to pay for their mistake and still they refuse to help.

Booking was easy.. But when I got to my hotel it was nothing like the pictures. It was disgusting. I got the run around trying to cancel. Because there was no way I was staying there! Priceline booked it, but a sister company had to cancel. Got conveniently hung up on twice. What a disaster! I will never recommend or use this service again!!

Priceline canceled my reservation and never told me. Their customers services is horrible and it’s impossible to talk to a real person to help with the problem. Priceline keep me in a computer autogenerated response system which automatically would hang up when I asked for a customer service rep. And WORST PART OF ALL THEY CHARGES MY CARD AND TOOK MY MONEY. Now I have to work with my credit card company to try and get my money back. Never using priceline again.

I would NEVER use this website ever again!!!! I booked a hotel and when I got to the hotel they stated I couldn’t stay because they were pet friendly. Nowhere on Priceline or the hotel website states they are not pet friendly. So the hotel and Priceline refuses to give me my money back even though I didn’t stay there. Customer service is HORRIBLE, RUDE AND DISRESPECTFUL. One of their customer service reps who claimed to be “management” hung up in my face all because I’m asking him to speak with someone else because he was being rude to me.

Hi, I made the hotel reservation and the confirmation number was ** and when I reached hotel they had no reservation under my name. When I contacted the Priceline representative sent me email confirmation but even when I showed the hotel was not able to find any confirmation. The hotel address and details were correct and even the supervisor of Priceline call center was not able to assist and said, "We will have to escalate in order to give you refund."

I booked a rental car through Priceline. Missed my flight. Thank god I booked direct with the airline. The rental agency would not move my prepaid rental reservation up a day and said I had to go through Priceline. Priceline refused to help saying call the rental car company. Three times I went back and forth calling and being run around. Final resolution renting another car directly from another company and losing my money for the week's rental. Do not use Priceline.

I booked a vacation hotel through Priceline and they gave me a low price and then increased the $$$ and had hidden costs then just blamed the hotel! They then abandoned me when I asked for help and could care less.

I booked a flight for me and my 2 kids, to arrive to our cruise that was also booked on Priceline. The service representative using my priceline account and my billing name booked three seats, all as children, one for my daughter, one for my son and a third for my son but added a middle name and used my birth date and my email, which is my full name. When I saw the error and called they said that they could not change the name on the ticket. I ask for a supervisor, and they said that they would send me a email in 5 day to make a determination. My flight leaves in 10 days. How the service representative managed to book three children tickets without an adult, and book 2 seats for the same 12 year old child that was born in 1958, with a email address that is a total mismatch to the name and adding a middle name to the duplicate seat so the reservation would process the duplication is inconceivable.

Okay this goes to all online booking agencies. The best deal isn’t always the BEST DEAL. This is the second and last time that my wife will use this site. The first time the hotel we stayed at was so bad I had to sleep in a chair. The second second time is getting a rental from these companies that lack service and staff. These online companies do not care enough to provide their customers with a good experience. IT'S ALL ABOUT A DOLLAR FOR THEM!

My husband decided to rent a room in Carlsbad for our anniversary. We stayed at the Scandia motel in Carlsbad. Priceline charged us $300. Our room was disgusting and everything about the hotel was a $49 room. Priceline gouged us. I did a quick search upon getting home and this hotel rents rooms for $88 a night, I’m very unhappy with the priceline. They are supposed to give us deals, but they charged us way too much for a nonrefundable room. That was absolutely disgusting.

I rented a car through Priceline. It was easy. I was happy with a Car I got through. Hertz. The car was rented for one day to drive from Michigan to Cleveland. I have the car for 6 1/2 hours. The price was to be $235 for a 24 hour period. I got charged $1917. I am not happy I read to Priceline because I was happy until I got the bill two weeks later. When I asked Priceline to help me get my money back they said there's nothing they can do. I have to go through. Hertz. I called them. The first lady hung up on me. The second lady said, "Oh yes I see you turned in the car the same do you rented it and someone else rented it the next day." I will not do business with either company after being over charge $1700 and I'm still waiting for my receipt and my refund. I rented the car on July 10. I turn the car in on July 10. It is now August and it has been almost an entire month since I rented the car. I am not happy. I will never do business with Priceline or. Hertz.

I booked a car rental in Spokane County WA. Aug 3/23 to Aug 6/23 and was quoted a price $338.80 on Priceline. I thought that was very reasonable but when I went to pick up the car I was giving paper to sign and initial and I did but then when I returned the car to Hertz Rent-A-Car at Spokane international airport I was charged another $134.00 I’m Never using Priceline again or Hertz rent a car!

Purchased a package deal for a trip to Austin Tx. Arrive at the airport to pickup a rental car from Easirent, a company Priceline has partnered with. No signs to follow for easirent, so I call the number on my itinerary, poor customer told me to a shuttle would arrive to take me to the car. NO SHUTTLE, call customer service, no answer, office closes at 6pm. They state in the purchase agreement, that you can’t get a refund if you don’t show, this is because you have a high chance of not showing up because there is no shuttle. This company is a scam and Priceline should advocate for their customers.

Priceline booked me in a hotel room for $150 a night, for two nights. The room had the air conditioner propped up with random wooden blocks, the door didn't fit the frame correctly and allowed insects and noise to filter through two-inch gap at the bottom, bathroom had mold-stained curtain on both sides, trim was ripped from the walls behind the sink, the bed was high in the middle and low on the sides, the air conditioner spewed out air that reeked of mildew and gave us a headache and two people were smoking ** outside our door.

I ordered hotel room which was advertised with breakfast. The hotel in the morning had only cornflakes not even milk was provided. We had to go and pay for breakfast. When I emailed asking for reimbursement they informed me, I had to contact Booking.com. Don't use this carrier. They don't provide quality of care.

This was my first time renting a car in FL and my experience was THE BEST. They were not only professional but beyond attentive. Their customer service was outstanding! They made my short stay in SOFLO more pleasant. I highly recommend them! Thanks so so much BB.

Priceline was a good company we gave business to through the years but this year has proven to have eroded beyond being acceptable. Never again. They are not vetting their vendors, they are allowing misrepresentation to prevail. DFW hotel misrepresented shuttle from airport, turned out I would have to Uber. Priceline refused to step in to negotiate refund. Chase did it. LAX car rental they selected ACE rental car, the worst experience ever. Misrepresented the 2 shuttle transfer which was only an inconvenience but when got there, ACE did not have our car that we paid for? Told us maybe in 3 hours, maybe not. Asked us to leave (I'm a senior), got abusive when I balked. Wound up Ubering 1 hour and 20 minutes from rental place and then back to airport. Priceline refused to credit or negotiate refund. Again, Chase will handle it. Priceline, ACE Car Rental: -1 NEVER AGAIN.

I booked a room 4 months in advance for Dolphin's Cove in Anaheim. I made sure contacted Dolphin's Cove in advance to make sure that my room was booked and received a itinerary two days before I was set to check in. We were traveling to So Cal for my daughter's softball nationals and had a whole vacation planned. The night before we are supposed to leave I receive an email stating that my room was cancelled. The day before leaving for this planned trip my family and I are told that we no longer have a room. I call Priceline and they tell me they can put me in another hotel but the money I had already paid for the room would not be refunded to me for 7 to 12 days. So I would have to come up with $1300 dollars to pay for a new hotel.

I'll write this at the beginning to get my point across. Does of you that want to use Priceline. DON'T. STAY AWAY!!!! Booked a cruise with Priceline. They were more than happy to take my money. We were called week later and 12 days before we were scheduled to depart that they were sold out (I think they overbooked). Called price line to get my money back. They wanted to charge me $100 for canceling a booking that they were sold-out on and still booked, they gave me a chance to booked another cruise line but at double the price (talk about upselling you). Priceline claim we booked the vacation for 2024. If that's was the case why would they call us and say they were sold out. Priceline said they called the cruise line to verify that they called us and basically said we lied about them calling us to cancel.

My family of five recently had the unfortunate experience of booking our tickets through Priceline, and it turned out to be an absolute nightmare from start to finish. The troubles began when we carefully selected our seats during the booking process, only to find out later that Priceline had failed to secure them in their system. Despite reaching out to them for confirmation, the issue persisted until just two days before our flight when the seats were still missing. Priceline's reassurance was nothing but false hope, and it became clear that they were not capable of delivering on their promises.

I rented a hotel room via Priceline in Syracuse Ny for a funeral. I asked for an early check in, they were not able to honor which was not an issue. We were told to come back at 2, check in is at 3. We were back at 2, 2:30, and at 3. At 10 past 3, still no room ready. We went to another hotel, got a room, checked right in. Called Priceline to get money back as our reservation was not met, they tried calling the hotel but not able to reach them, this went on for a week and we were told we should try contacting the hotel. I ended up having to dispute with my credit card company as Priceline would not stand by their customer. Will use Booking.com for now on. Their customer service has always been A+++.

I had a car rental booking with Priceline, at the time of reservation, the booking policy on Priceline website clearly stated that this reservation had unlimited mileage included in the reservation, but on the day of car rental pick up, the rental agency only permitted 200 KM per day mileage on the vehicle. Because of this conflict, I called Priceline to resolve the situation and Priceline associate assured me to go ahead with the pickup and that Priceline will cover any extra charges because of the extra kilometers. After providing Priceline with all the bills and receipts I received a response that Priceline cannot reimburse the additional charges. This kind of practice is misleading to the customer, which first shows that there are no extra charges, and once you plan your whole trip and cannot even cancel it at the last moment charge your customers with extra cost.

Booked trough Priceline.com hotel stay for 2 adults and 2 kids included, upon arrival hotel charged for 2 children additional $159, contacted Priceline just to be told that they cannot do anything. Next time using Expedia.

Booked a trip last week from Nashville to Orlando. Get off the plane in Orlando and go to booth at Dollar rent a car and they tell me my reservation is at and dollar which is hour and a half away. Why in the world would it does this. I call customer service and get told I paid all this money for them to do nothing. They wouldn't change my reservation to the location I was at nor would they give me my money back. Stranded at airport with my child. Already spent money on rental and now no money back. Totally ridiculous. Rude customer service. Never again.

They booked a double for the same nights And charge me for both rooms and will not Refund me for 1 room. They at least could work with me. I'm a gold member. Stay away from Priceline. They will rip you off.

I had booked my flight with Priceline and already paid for checked bag fee. However, when I checked in with AirCanada, I had to paid at the airport my checked bags because the airplane system did not show that I had paid for it. After my trip, I called Priceline for getting the refund, but so far although I made up to 4 calls in nearly 2 months, my issue haven’t solved yet. The CS agents just promised to send my case to accounting department but nothing is done. That’s why I had to call back and forth to follow up my case.

I am not much of a reviewer, but I just had to review Priceline for their unprofessional behavior and poor customer service. We had made reservations for a motel in Monterey days inn by Wyndham, we left specific notes saying that we would be arriving late due to my wife being released out of the hospital when we arrived Days Inn we were told that there was no reservation and they didn't even have the decency to open the door to let us in. They told us through the glass door and he walked away.

I used Priceline to book a hotel WITH a pool. Upon arrival, the pool was closed due to "maintenance" The pool has actually been closed for 2 years and there are no updates as when the pool will be repaired. This hotel/Priceline need to take this off as an amenity. When I called Priceline they offered to take off 15%. They said they go through another 3rd party vendor who would not authorize them to take off any more than that. Traveling with small children a pool was a must for us. Priceline is unable to stand by their customers and they put the blame on an additional 3rd party. Disappointing.

I booked a Van rental 3 weeks before my trip. The morning of the rental agency called and stated they would not have that 15 passenger available to pick up at noon as scheduled and no other Vans available that day. Called Priceline to advise them of the issue. The Agent said to see if I can find another Van and they would refund me the cost. I finally found another 15 passenger with Enterprise. My initial booking was for 5 days with Priceline $1345 total. Enterprise stated if I booked for 5 days the cost would be $2130, but stated weekly rate would be $1610. So I booked the weekly rate, but turned the Van in at day 5 as my original dates. Sent my receipt into Priceline and they saying they could not refund the difference because I booked it for a week.

I booked a rental through Priceline and was quoted 212 with unlimited mileage. But when I got the Easirent I was charged for unlimited local mileage, unlimited out of state mileage and a 500 deposit because I was local. So after almost $900 I was getting on the road to bury my father because I did not have time to go to another rental place. I turned the vehicle in a day early and was told it would still be the same price because they do not reimburse for being their vehicles back early. So I contacted Priceline because they clearly quoted me for unlimited mileage and the agent told me to submit my rental agreement showing I was charged which I did.

I booked a PriceBreaker deal today for a 3 star hotel. Got matched with one, looked it up online and the place is a dump. All reviews said it was unclean and multiple people posted pictures of bugs. Priceline customer relations told me that since my reservation was nontransferable and nonrefundable, they will do nothing to help me, even though this hotel was supposed to be 3 stars. I don't know how it's possible given the amount of negative 1 star reviews I read. I am afraid to take my child to this hotel due to cleanliness and after talking to a rep and a supervisor, all they did was repeat themselves. Beware that a nicer hotel you think you're booking, might have completely different reviews in actuality.

Priceline does not research its hotels, I booked a hotel in Robinsonville MS. Americas Best Value Inn, for date July 29th 2023, we refused to stay there mold in bathroom, unclean sheets, microwave filthy, coffee maker had an old pod in it, my wife became ill, we stayed in hernando ms for the night. They won't return my money, so unfair.

Their website for booking provides you with filters. So when you're trying to book a room you can choose what your options are. For example free Wi-Fi free parking pets allowed. On their website they advertise free parking for the Days Inn hotel when that is a flat-out lie when you get there to check in your charge nightly for parking. When I called their customer service they told me there was nothing they can do about it. False advertising is a scam and it's stealing people's money.

One of the worst car rental experiences I have had. NextCar didn't have the courtesy to call or text to tell me they had no vehicles available after sending me a confirmation that my reservation were accepted. Then they offered no alternatives for renting leaving me stranded in SeaTac airport trying to find transportation. Delayed my drive to my destination 24 hours and cost an additional $200 to rent a used vehicle from Hurst. Never will I use or recommend Priceline or NextCar in the future. John **.

I had a car reservation booked through Priceline for July 18, 2023 to July 25, 2023. I paid for the reservation, received an email confirmation with my trip number and confirmation number. However, when I went to pick up the vehicle (from Fresno Yosemite Intl Airport), my reservation could not be found. The customer service person at the desk suggested I call Priceline, which I did. Even Priceline could not find my reservation. Funny though, they could see all of my information. They suggested I cancel this reservation and book a vehicle with the desk. I asked to speak with a supervisor, and got hung up on. NOT PROFESSIONAL. By the time I tried to book another vehicle at the desk, there were none available. I did cancel and asked for a refund, which I received two days later. This was a terrible experience and I will never book anything through Priceline again.

I went to Priceline to book a hotel, they were offering 10% off rates if they chose the hotel for you. They stated the hotel would be similar to La Quinta. However, they ended up booking me at Mainstay Hotel in Williamsburg,Va. the ABSOLUTE WORSE hotel I’ve ever been to in my life. This hotel was roach infested and when I brought it up to the front desk the lady proceeded to give me a can of roach spray for me to kill them myself, not to mention that the entire building has a very musty smell including the sheets. A dirt ring in the bathtub, this hotel should NOT be offered until these issues have been resolved. When Priceline contacted the manager of the hotel for a refund, the manager denied any refund and Priceline was not able to compensate me either. They offered a 20% off coupon for next time. At this point I will not be using Priceline ever again. It’s disgusting and unsanitary.

I had booked my family vacation to Hawaii thru Priceline. Everything was paid and we flow to Hawaii with no issues. The day before we are going to be returning when I go and check-in to my flight with United, I get a notification that no reservation. I call United to see what is going on. They inform me that the travel company will be able to explain. So, I reached out to Priceline to see what is going on. They claim that I have disputed my flight home. So, I asked them who did they speak with? They say they don’t know. I ask them, "Did you send out a cancellation email or text?" They said they are not sure. I asked them what credit card number. They said, "Not sure."

No help at all with what they booked for me. They take your money and you are on your own. Customer service they have no idea what that means. I feel very ripped off by them as this will be sorting me money and time. Never again. And yes I will spend lots of time giving them 1 star review.

We booked through Priceline for a round trip flight from Chicago to NY. For the flight on the way to New York was a layover so our flight was from Chicago to Pittsburgh - Pittsburgh to NY. (Laguardia Airport). We chose our seats because we were traveling with Children and wanted to make sure we could sit with them, so there was an extra cost of $64.00. The morning of our flight, we received an email saying that our flight was cancelled and they rebooked us on a flight that would have taken us to Pittsburgh one day and NY the next day and to JFK airport not Laguardia. We went to the airport and was able to get a same day flight NY, still with a layover in Pittsburgh and to Laguardia Airport. We were not able able to pick our seats however, but were able to sit at lease by one child.

I tried to use Priceline to reserve and rent a car from Nu Car in San Diego. Arrived and lots of people having issues and there were no cars available - overbooked. The response was to call Priceline. Which after 30+ minutes of waiting and hold connected to an agent. No help. I asked and escalated to a supervisor. No help to move or set a new reservation for me. Basically told "you're on your own" to fix and resolve. Poor results, poor service and basically you're on your own. Go direct. Don't use Priceline and don't rent from Nu Car.

If you want to show up at your destination and not pick up the rental car you paid for because Priceline is terrible at the one thing they do (reservations), then you should book with them. I will NEVER book with Priceline again.

Booked a car with Priceline online from Canada, for Romania, for $ 1.100, when I got the car the contract was with MOBICAR SRL BUCHAREST, they charged a deposit of $ 4.900 (if I have no accidents with the car which I did NOT I will get back $ 4.900) and now they are not refunding me back the $ 4.900. I GOT CHARGED $ 6.000 for a small car for 5 weeks. Never ever again. STAY AWAY FROM THEM!

My experience began before Jane actually. But I would say it was all horrible. Just horrible. In short, I bought a ticket to fly from London to Toronto return. I bought it within the 24 hour cancellation period. This is important because during this period Priceline hold onto your payment in case you cancel. Makes total sense. When I initially called the first operator that dealt with me she explained that during the 24 hour cancellation period the funds are not released to the airline as I could claim the funds because it is during the cancellation period. This made complete sense again. She further explained that the 24 hour period was EST, I had bought the ticket in London, where I was GMT.

Do not ever use Priceline. They took me off of a morning flight and placed me on a night flight so I will miss what I was going for and will be stuck in the airport at 12:30 pm. My granddaughter is traveling with me. I talked to them several and ask them to fix it. They said no because the flight was 300.00 dollars per ticket. I could pay it and they would change it. Otherwise no. I talked to several managers. They were very rude and unhelpful. I hope no one who reads this go with someone else. They have bad business practices.

Priceline does not want to help you make changes to your reservations. They are extremely difficult, and do not care about customer service relationships with repeat customers. They lie to you, and are not willing to work with you.

Worst airline experience EVER. I have a medical condition that requires frequent bathroom visits. I Purchased upgraded seats (bulkhead) so I can get in and out of my seat without disturbing the other passengers next to me. I paid $150 for the seat upgrades at the same time as my ticket purchase. They secretly refunded me the upgraded seats without notifying me and gave me the worst seats on the plane, now I have spent hours on the phone trying to get them to fix the mistake. When I contacted them they let me know they can't do anything, took no responsibility for their error. NEVER WILL I USE PRICELINE EVER AGAIN. Please do yourself a favor, they cannot be trusted and are much worse than any experience I've had with Travelocity or Expedia.

This company didn't communicate with the hotel (tried to charge us twice) which I paid... And was later refunded by the hotel. Left us no time to catch the flight home.. Rental car place doesn't open until 5:15am. Flight was 605am. If we missed our flight they said we had to BUY another. Do not use this company. Luckily some locals gave us a ride. We had returned our car a day early.

My boyfriend reserved rental car online like he has done hundreds of times with Priceline but this time he put me down as an additional driver and bought insurance to cover me. We get to Hertz rental car an hour and half from home, and they ask for my credit card which I do not have, and we're told that the reservation is in my name and by the way the rental is already prepaid. Hertz says to call Priceline and an hour later he's still on the phone with the third person higher than last..The other two already said they could not refund it or change the driver to him.. This manager had to still call a higher up and finally says he's going to refund the card in 5-7 days..

I booked a flight with Priceline then they charged me more than the amount at the checkout, I canceled my flight because it was about a $400 difference. They refunded me, took more money, and refunded me less yet again. I have tried to put in a claim and talk to someone about it as it was canceled within the 36 hour time period and I was hung up twice. Never use this site, the prices are not the lowest and customer service is a joke.

I went through Priceline to book my flight for 6 people. Priceline charged my debit card and did not give the money to Frontier Airlines and when we got to the airport, we had to pay for everything all over again because Frontier Airlines stated that they didn’t receive any payment from Priceline for our baggage and our seating. I tried calling Priceline but couldn’t get a live person. The phone just kept disconnecting. I was overcharged $1325.31 by Priceline. They never gave my money to Frontier Airlines. I attached the receipt to this review.

Had the worst experience dealing with Priceline on a car rental! Customer service was terrible and could hardly understand Mark agent #**. I used CC to reserve a vehicle but never picked vehicle up and then was charged $488.00 for full 5 day rental that was never even picked up! All other car rental places don’t charge until you pick up vehicle. Was told by rude Priceline agent that this reservation was what they call a “express rental” and non refundable. Must have been fine writing in their contract and Mark was rude telling me I should have read the full contract before I signed, like anyone does that. I expected a lot more from Priceline but all I got was the company line. Very disappointed and will tell all my clients to stay away from Priceline because they won’t resolve issues.

My husband booked flights/hotel/and a vehicle rental through this company recently for an upcoming trip to Disney and the customer service we received was nothing short of appalling. We called to cancel our reservations (we purchased trip insurance) and they notified us to call later because they could not get ahold of the hotel. So we hang up with Priceline and call the hotel ourselves and they answer immediately and notify us we can cancel our hotel reservations, but Priceline has to cancel them.

I made a car rental reservation via Priceline for June 29 at the Guadalajara, Mexico, airport. The day of the arrival the rental company didn't have a car for me and my family (mini van) under different excuses. They offered me TWO car for ONE driver, really? I was forced to take Uber to go to my destination because my local family couldn't pick me up since I was supposed to have a car for my family. Priceline and the rental company are denying a refund for taking Uber ($41). Don't do business with this company, they will leave stranded if they can and won't do anything to help you. Horrible experience.

It charged twice for service fee. I booked 3 rooms with them in Fort Lauderdale Grand Hotel, 4900 Powerline Road, Fort Lauderdale, FL, and this hotel was terrible, rooms, staff, people. *..* using drugs, all bad.

I made a reservation for a minivan through this website in June. When the day came to make it effective, the car rental did not have this type of vehicle in its inventory; I mean, they didn't have minivans. When I told them why they accepted the reservation and charged the money in advance, they blamed Priceline for not updating their information. I stayed with my family of 6 without any solution for the car rental. I called Priceline and they offered me to pay the difference for renting in another car rental to solve that mistake. I did so and it cost me $300 more dollars. I sent the receipts for the refund and after 45 days of claiming THEY WASHED THEIR HANDS AND THEY DID NOT HONOR THE REFUND. Please be careful with this website that does not respond for errors on its platform and is not serious in its commitments. I am terrified that it could happen to foreign families that cannot solve these frauds.

In March of 2023 I booked a family vacation for my family to Orlando Fl for a few days in July. I was looking for a way to not break the bank so my family of 7 would enjoy the entirety of this trip. So I bundled the flights, hotel and car rental all in one with Priceline thinking I got a deal. Boy was I wrong. Let’s start day 1. We get to the car rental place and they ask for a $500 deposit on a credit card, I didn’t have a credit card with that high of limit. I know not great on my part, but I paid for the car up front with my debit card. Oh and they don’t take debit supposedly. So basically my family was screwed! All 7 of us waiting on the side of a road for an Uber. My issue with this was on Priceline’s website the link said no credit card needed. So my family and I decided to go through Turo, which I have now had to come out of pocket over $500 for a last min rental. No talk of a refund on Priceline’s end even after a 25 min conversation with them.

Just got off the phone after 3 hours of Multiple customer service calls. And multiple days of trying to resolve a $244 dispute where the hotel charged an already fully paid room. Priceline was Useless in trying to resolve the issue and triangling between Booking.com A third party customer that Priceline works with but apparently has no communication with putting the customer in the middle of the triangle. They should be flying me to Hawaii for the amount of time I put in to this situation. Never again, This VIP MEMBER is outta here!!! Bye!

I booked a flight through Priceline for United Airlines, United cancelled my flight so I went and purchased another one. I would now have two flights and I called Priceline to get a refund on the first flights seeing that United Airline cancelled it. I was sent around and around so I requested to speak with a supervisor. I spoke with David and he was ABSOLUTELY FANTASTIC, he was patient, he was knowledge, he made me feel understood as a customer and he helped me through until the very end. David deserves a raise or a promotion. He has restored my faith in Priceline.

Priceline customer service is horrible. They will book you with a hotel that has roaches and then refuse to give your money back. I stayed on the phone for over two hours and still no refund. They gave me so much trouble and still didn't help me.

It was 7/22, I booked a hotel in Canada from USA for 7/24-7/26 with free cancellation option. I had change of plans in few minutes later and I went to cancel the booking (same day 7/22) by clicking on email confirmation and found that I won't get full refund if I cancel. I was shocked to see that. Here is the cancellation policy from Priceline.com that says: "Any cancellation received within 1 day prior to arrival date will incur the first night charge." Then I first called hotel, of course they are not answering as usual.

Priceline is horrible. We booked an experience for 6 persons, 4 adults and 2 children for a little over $9,000.00. Upon arriving at the destination, we are told that we need to pay for the children because only the adults are covered by the reservation. I cannot fathom how 6 persons travelled on 2 flights yet only 4 will have a hotel room. Since we are in a foreign country, we paid the fees. After the trip, we called Priceline and after a 2-hour intermittent wait, Priceline told us there was nothing they could do. When you spend that much you expect at least an attempt at finding solutions. I will never book anything through Priceline again.

I booked a hotel reservation through Priceline on May 29th and found another one our family liked better. On the website, it said that free cancellations were available so that’s what I did. I canceled the reservation and got an email with a confirmation number for the cancellation, however, I was charged a fee on my credit card for an odd amount.

My family traveled to Florida and we had a reservation for a rental. We arrived at the office and they told us that their system was down, we politely asked them if we can go back the next day to get the car and they said that it is better to call and cancel the reservation cause they don't know when they will fix their system. We paid last minute's price for a new rental (very high) and the company apologized for the "inconvenience."

I booked 2 king rooms 1 with handicap assessments, they got to hotel. No handicap assessments available & 1 king wasn't available due to a lady smoking crack refusing to leave (in which they did NOTHING) at checkout. 2nd room was a double bed and it was full of BLACK MOLD, filthy stains on floor and bed, broken toilet back, piss on the bathroom floor, CONSTRUCTION MATERIAL hanging out & falling, door looked to have been kicked in recently. They took pics. Went to the manager. She got MAD cause was asked to refund or give a CLEAN room, REFUSED to even look at the pics!! She refunded 1 room only then told them to leave (called police), then went to 2nd room WOKE HIM UP & TOLD HIM TO LEAVE ALSO. I called Priceline to get it straightened out & was told there would be an investigation and I would get notified in 2-3 business days...it's been OVER A WEEK...

Priceline issued me an air ticket that should have never existed because there was a lack of agreement among the airlines on the itinerary. Therefore, I was denied boarding at the airport unexpectedly and found out that was the case. When I reached out to them, they first kicked the ball by directing me to the other airlines involved in the ticket. And when they were busted and pressured by the airline agents, they pretended to try to issue me a new ticket. Shamefully, they kept me waiting indefinitely at the airport without any resolution. I spent an entire day talking with five agents and one supervisor, and they could care less! By the end of the long day, I still did not have a resolution from them, so I realized that I had to purchase a new ticket myself to fly home. I am so glad I did, because they never got back to me!

I sent my wife and daughter on a trip to Miami Beach. They arrived to a hotel that was substandard. The hotel seemed to have ok reviews online but my wife and daughter did not give a positive review. I called customer service to try and switch hotels and was basically given no help at all. I have been happy in the past with my Priceline bookings but at the first sign of trouble I've had with them their true colors are showing. I most likely will never use Priceline again!

I booked a room at the Wynn hotel for dates in late August. When I reviewed the cancellation reminder the dates were for July instead. I called to request to update the reservation to the correct dates and was told they would not change the dates nor cancel the reservation. I also requested to update the reservation to at least add my sister’s name so she could access the room. I was denied that request again. Now I’m stuck paying for a room that I cannot use! It’s a rip off and a scam!!! I will never use them to book any trip ever again!!!

I booked the Hotel Tor Vergata through Priceline where they had advertised free shuttle service and this had been confirmed with a the Priceline agent at time of my booking. When I arrived in Rome, Italy and booked my free shuttle service, I was told by the hotel that they do not provide that service. I explained that when I booked my stay, Priceline confirmed that the free shuttle was offered. Thee hotel staff continued to say that do not provide that service. I don’t ended up paying 46 euros for an Uber to the airport and Priceline refused to reimburse even though on their website it was advertised free shuttle service. This was in April of 2023, Priceline has yet to provide any apology, reimbursement of their misleading advertised free shutttle service at this particular hotel or may be others as well.

Booked a room strictly because Priceline stated they had a fitness room and a pool on premises. Once they have my money, checked in and no reasonable chance of getting another room elsewhere at 1am. I find out there was neither a pool nor a fitness room. I've recently had neck fusion surgery where after traveling I need a pool to soak in and need a cardio exercise to keep myself loose, so my neck doesn't lock up on me. So I book places with a pool and fitness room for a exact reason. They would not refund me the money for the room because I stayed the night.

I booked a hotel at Baymont in Greensburg Indiana with Priceline and my daughter found a bag of needles in our room. They were not helpful at all about finding me another hotel or to refund my money. I was not able to get a new room or get my money back.

I rented a vehicle for 9 days. On the first evening, the car was broken into and the driver's side window was broken. Hertz towed the vehicle to their facility. Hertz refused to provide a replacement vehicle and refused to refund the remaining 8 days. They said Priceline would need to do that. Priceline also refuses to refund the money. So I paid for 9 days and only received less than 1 day.

To start I paid Priceline for 1 room, they booked a completely different room. 480$ cheaper than what I paid for. I spent 6.5 hrs of my honeymoon trying to get Priceline to fix the mistake they made. After being hung up on. Not called back. And being tired of trying to coordinate their job with the resort I have up. Out hundreds and my honeymoon ruined. I was promised answers from supervisors and managers. Still haven’t revived an email or a phone call.

While booking this trip, their website never completed my reservation with this 1st hotel. I waited 5 minutes with the spinning icon, so I closed that window and booked another hotel. That reservation went through instantaneously. I was surprised to get an email later, confirming the first hotel, that NEVER went through. It then wouldn't allow me to cancel. It was their system's malfunction, not mine. I called Priceline and the representative was completely useless and did nothing to help me fix the problem.

I've had the worst experience with this site. I suggest you go directly to the airlines because it's the same prices. I was traveling July 13, 2023 and had an injury which resulted in a surgery 2 days before traveling. They had me calling them and delta back and forth for hours..No one wanted to help me in getting a refund or credit. Days before travel day and days after I'm still trying to get a solution to this issue. They want to charge $99 cancelation fees per ticket. I would be getting less than $99 in return..It's a rip off..Never again. They suck and I would not use them again.

Please run far away from booking anything with Priceline.com. Don't become a VIP or reserve anything with them. I went to extend my hotel through their app only to find they had the completely wrong dates. My confirmation had the right dates, but the hotel was given the wrong dates. Then when I called to cancel they said I had to call Booking.com which had no idea, then they redirected to another booking company Agoda.com which finally cancelled my hotel. Take a look at the other reviews. There are hundreds of 1 star, that should tell you something.

I wouldn’t suggest anyone book a trip through Priceline.com. This company has no American call centers. I had to reschedule my flight, I called in and the agent booked the wrong month and had me flying from the city I was flying to. I called every week for a year and a month now and I still have not received a refund or ticket. I’ve spoken with 8 escalation supervisors and they have verbally agreed that Priceline was at fault but they refuse to fix it. I’m beyond angry and frustrated.

Priceline overcharged me for the hotel stay. Their policy is "minimum price guaranteed," yet when I messaged them, they sent me to sister company, Bookings.com, who sent me to hotel for reimbursement.

I called regarding not receiving my itinerary due to them sending it to the wrong email such as they send it to outlook.com vs aol.com. When asked to have it sent to correct email or faxed to me they kept saying they can’t change email. Their recommendation was to call each person the hotel, flight, and car I booked with. When speaking with supervisors they hung up on me twice. They would not let me speak to a higher level manager and refused to provide corporate contact information. They also stated that they could not change or cancel any of my bookings if I wanted to re-enter them. This company is not helpful and should not be selling or advertising anything if they have no control over the bookings. If I could give -stars I would.

I have become a VIP member just because of the number of trips I take. However if there is a problem or a change they can never assist. What good is being a VIP member if you cannot get issues resolved. NEVER prepay with Priceline once they get your money they no longer care to help or correct issues. I will NEVER use this company again. If you are smart don't use them and by all means NEVER prepay.

I booked a flight and had to cancel. I also booked a car from Priceline and cancelled that booking in the time frame of making reservations. I noticed that they never refunded my 43.20. which at that point I called my bank. They reversed the funds twice and Priceline took it back twice. I proceeded to call Priceline again and again on this same matter. They (Priceline) told me to call my bank and they will reverse funds. This went on for 2 months of telling me to call my bank. Needless to say, they will not refund my money and it's BAD BUSINESS. NOT EVEN A CREDIT WAS ISSUED. Please be very careful with Priceline rentals and services. They are not understanding to your issues at hand. This company needs to change their policies and attitudes toward paying customers. Please do not use Priceline if you want peace of mind with spending money.

Possibly the worst company I have ever seen. They are charging more for the room than what it actually costs, they booked us in the wrong town and won't change us or cancel our reservation because it is "nonrefundable," and no one there speaks a word of English!! Absolutely ridiculous. I would never recommend Priceline to ANYONE!!

Title: Disappointing Experience with Priceline's Service

Only one worker for a 3 hour long line, waiting to get our rental car at Honolulu airport last November. Not acceptable since we missed Thanksgiving dinner. Other nearby rental car agency had no long line and more workers to help. So next time we won't ever use Priceline for any travel plans.

I thought I was a savvy user, but I was caught up in this scam. Although. I knew that my reservation was non-refundable, I cancelled my reservation in Flagstaff for the last weekend of February due to a snowstorm. Over 10 inches of snow fell in one day. In addition to the closing of the interstate, no reasonable person would have driven in that. But, they refused to grant me a refund or an amendment to the reservation. After speaking with the Drury Inn General Manager, I found out that the hotel didn't receive their money. This is a big scam. I lost $374, shame on me, and have reported this to my credit card company. And, by the way, HOTEL@GETAROOM is a Priceline brand. BOYCOTT Priceline!

I rented a car through Priceline with Drive-O, a car rental agency, for a weekend wedding trip. It was relatively easy and straightforward with decent pricing. Although the vehicle I ended up with was not the one I booked, Drive-O staff was able to upgrade me to a slightly larger car with comparable gas mileage free of charge. The workers at the Coney Island Drive-O location were very kind, patient and helpful even though they were so busy when I picked up the car. And of course, we had no issues with the actual vehicle, everything went smoothly!

***PRICELINE IS A SCAM*** They tell you that you have to book it to see where you will be staying. I assumed that once you booked it you would be able to cancel the reservation. It didn't say anywhere that you couldn't. It said to check your itinerary for refund policy which you can't see until you book it, and then after you book it, it tell you what crappy hotel the express deal is with and then it tells you that is nonrefundable. You may get to stay at Double Tree or the quality inn. Can you guess which one it was. No refunds, just suck it up and stay at the hotel that has reviews that said "there was a large blood stain on our carpet."

This was the worst experience I have ever had with a booking site. Normally, I use Expedia and decided to try Priceline because it was recommended to me. Well I will never use this misleading site again!!! I am very disappointed that no accommodations could be made to assist me in correcting an issue that their site fraudulently caused! First, you lock me into a booking where no changes could be made on top of booking me at the wrong hotel when your link for the specific hotel I chose which was supposed to be the correct link but after I made my payment is when I realized that the link was incorrect. However, charges will be disputed because of this fraudulent mess!!!

This is now the second time Priceline sold us a nonstop ticket (promised) at a great price and once they get your credit card number processed they totally bait and switch your ticket. This time nonstop Delta Ticket San Diego to NYC was switched to San..Charlotte..NYC with over 2 hour layover. Total scam... I Have been trying to call 3 different numbers and all lines busy..They say they will call you back and never do...Friends have mentioned they also had nightmare travel tickets thru them once they get your credit card. Somebody please monitor them and get my money back.....Patrick W

Stay away from these scammers. I booked 3 nights on their website at the edge hotel in Clearwater Beach. My flight was canceled and rescheduled to the next day early morning. On the day the flight was canceled (7/1). I contacted the hotel and Priceline immediately and notified them that I would be arriving early the next morning. They said absolutely no problem and nothing to worry about. Arriving at the hotel the next day I was shocked when the hotel said our room had been sold to someone else and the booking had been cancelled. Zero notification, compensation, support or help. Absolutely nothing!! We had to pay over $600 for another last minute hotel. Never in your life book any hotel with them, when something happens through no fault of your own you will be left with nothing. There is nothing worse than being homeless while on vacation. The transaction has been canceled!!

I want to share my extremely frustrating experience with Selina Hotel, which I booked through Priceline. Despite not staying at the hotel due to its deplorable conditions, I was unjustly charged for the reservation. Upon arrival at Selina Hotel, I was appalled by the state of the rooms. The presence of bugs and mold made it impossible for me to even consider staying there. Consequently, I promptly decided to leave and find alternative accommodations.

On June 25th I purchased a same day car rental through Priceline at the Denver Airport. Priceline booked a SUV through budget car rental. I arrived at the car rental 30 minutes after my booking and I found 200 people in line at Budget and their representative advised me that it would be 2 to 3 hours before any cars would be available. I called immediately to cancel my car since my rental was only for 6 hours and I was told, there is no refund since I got a price discount on the car. I said how can I be charged for a car that is not available and if they had disclosed that there was a 3 hour wait or no cars, I wouldn't had booked it. This in my mind is just wrong! To advised a car that wasn't available and have to pay for it. I will never use Priceline again.

Booked with Priceline for a hotel stay in Tacoma Washington. Their website claims the hotel has a hot free breakfast and even shows pictures of a dining area, warming trays, toaster ovens and a microwave but in reality the hotel only offers a grab and go bag. Customer service for Priceline was not willing to listen or provide a refund even though the hotel agreed that I should have received a refund.

THE WORST experience I had with customer service EVER. I was trying to book 4 flights to Germany, the agent NEVER told me the price is in US. However I said I live in Canada and the flight was from Montréal! The numbers were different and I ask the agent several times and even send him a screenshot of my bank account to show him the numbers were different but he didn’t even care. He was trying to charge more. So they charged me in US and I immediately cancelled and asked for a refund and the refund was missing 300$. I asked and they said, "We refund you. That’s your problem."

On July 4, 2023 I had booked a vacation package through Priceline. Made sure that everything was corrected, even added on insurance for extra protection. Then I hit the send button to pay for my reservation. Waited for 5 minutes, then I got this flash message across the page saying that they can not process my reservation.

I will never go through Priceline again for any rental services. I went with them for a rental car, there was hidden fees through the rental car service that I was not aware of. When I had an issue with the rental car they told me they were unable to help me and there was nothing they could do. I paid double for a rental car that was not clean and smelled and Priceline was no help in the situation or wanted to help. Never again will I go through this company.

Priceline is a joke, they will take your money but will not refund it. I am convinced Priceline is working with merchants to purposely scam people out of their money. Please don't book with Priceline. They give your credit card information out. One of the merchants they scam with is Easirent car rental Orlando FL. Don't trust nothing with priceline. Car rental was paid in full before my trip....got to the car rental location and Easirent tried to scam 600$ extra dollars from me. I told them no. Called Priceline to help and they canceled the rental and refused a refund. Like I said they are working together to scam customers!

I booked through Priceline months in advance with the rental car from Carwiz. my car rental was at 3 o’clock. I called at 2:30pm when we got off the plane. they told us they would pick us up in 10 minutes so we waited for them. 15 minutes later they called and said they were overbooked and they could not come and get us and we needed to find a different rental car and to call Priceline for a refund so we did what they said, but Priceline wanted copies of the receipts in the car place said it never happened. why would someone want to pay for two car rentals? I sent all my information into Priceline even the phone records where it shows that they called and the times. please be careful booking with Priceline!!!

Refund policies are a mess with these guys. They're always blaming others for "not allowing" a refund when in fact it is ultimately up to them.... an infinite loop when calling your hotel and Priceline and both are telling you to call the other to see if there is a chance you could get refunded for your cancellation. If you're SURE nothing will come up requiring a cancellation, then maybe we can get into the fact that your information is going who knows where, and all the hidden fees.... but the cancellation thing bothered me the most, because I intentionally chose "free cancellation" (unless the hotel says otherwise, apparently) and paid more only to not be refunded. Beware.

I'll hit the high points to keep this as short as possible. We bought tickets to Europe through Priceline. A week before the trip a flight was cancelled. Priceline could not rebook the trip, but told us not to worry, that they would "resolve the issue" within 3 to 5 business days. That means IF it was resolved, it would be about 2 days before departure. Ultimately, I wrote a letter to one of the executives on their customer service team, and I am convinced that was the only reason our flight was rebooked. But, the day before our return trip, a leg of our return flight was cancelled and replaced with another flight.

This is my last straw. Priceline is refusing to issue me a refund after almost a month of telling me the issue has been escalated. Every time I call and talk to someone they have no idea about the issue so I’m explaining again and again. It’s by far one of the saddest things to witness.

Priceline uses a labyrinth of third-party vendors. You have no idea who your credit card information is going to and, with Priceline's permission, will be hit with fraudulent charges. I booked a hotel reservation through what I thought was Priceline. It was brokered to Agoda which then brokered it to another company called CCI Reservations WITHOUT MY CONSENT. Priceline gave my credit card information to Agoda who then gave it to CCI Reservations WITHOUT MY CONSENT. CCI Reservation then issued a fraudulent charge on my credit card ($650 which they claimed was security fees, cleaning fees, and resort fees from the hotel...which it was not) and refused to refund it claiming I had to go to Priceline for the refund. Priceline told me to go to CCI Reservation for the refund...an infinite loop. So, Priceline is giving YOUR credit card information to another company without your consent and is FALSELY advertising that they make the reservation, which they do not. DO NOT BOOK THROUGH PRICELINE!!!

Please be careful. They show one price, once you pay they charge you double! Soooo dumb, we booked the room at 9pm but they put the cancellation for yesterday. I will make sure every one of my friends and family knows to not book anything here

I had made the mistake of booking a car rental through Priceline, and needed to enter in my flight info. I called TSY Alamo and was told it had to be entered in through their website. Tried that, and was told my name didn't match my reservation name. It did. Just another corporate glitch meant to fluster paying consumers. My name is Jennifer. It's been that way for 40 years. Alamo wouldn't help me and kicked me to Priceline. The agent I got put me on hold for 15 minutes, he said he was still verifying the reservation. Bull. He was purposely being a nuisance to try and further irritate me. I cancelled my reservation and booked with Expedia. Then I got a survey from Priceline. Unreal. Bottom of the barrel garbage company and even worse customer "service".

The website listed prices in "$" at the top of the page. I found out later that "booking.com" managed the actual booking for Priceline. I was told $156 dollars on the phone. They sent me a confirmation email (which - my fault - I did not check and was not needed at the hotel); I booked in a busy airport. When I checked out, the same front desk clerk also ran the shuttle, so said to just leave my room keys on the counter. When I went to print my receipt a day later, it was for $266. I called Priceline who referred me to Booking.com. I was then told the price was in euros... There was no listing anywhere on the site or in the conversation that the charge would be in Euros. My mistake was not looking at the receipt on my phone prior to my stay. I would have said "no" for a 2.5 star hotel.

Updated on 07/11/2023: Today I called back Priceline after waking 9days after the return of the car. Now they are telling me my Refund will not be returned cause all Priceline reservations are non Refundable.

I’ve been staying at hotels for the past 30 years. I have never complained once and I have never written a review- until now. We got to our room, the bathroom had a hole in the shower ( yes I have pictures), the shower floors looked a mess, the patio had huge pieces of rust (yes I have pictures), the bathroom did not have a lock and the eating table looked 100 years old with marks and scratches. We booked 4 nights and only stayed 1 night. The hotel claims to be a five star hotel - don’t be fooled !!! It’s a 3 star quality at best. We ended up booking at Iberostar in Lagos. That’s a true 5 star hotel!!!

My experience. I needed to fly home for a big family reunion on June 30 - July 3rd. I purchased a ticket through PL for a guaranteed lower price. They offered insurance at an additional charge. The price of Insurance made the flight the same cost as if buying direct from the Airline so I skipped it. Once I arrived at the airport, I had to wait more than 1 hour to get through customs. Got the the gate with 10 minutes to spare and the door was closed. I was told by the gate agent that based on my PL ticket, there was nothing they could do. I had to call PL. And PL told me, since I did not buy Insurance, which would have made the price similar to what I would pay buying direct, I would get no refund. So, I ** threw away $890. I would advise you to shop around on the Airline website and avoid PL at all cost. You get the same price with a guarantee and do not feel like you have been robbed. #NeverPriceline

Trip #**- was to be at hotel from July 2 to July 5, 2023. My family and I drove for 7 hours and, because of traffic and unexpected stops, arrived at hotel at 2:30am. When checking we were told the hotel was expecting to reserve a single king bedroom instead of what I requested - a bedroom with queen beds. The clerk at the counter said this was not the first time Priceline failed to communicate what the hotel had as available. At that I called Priceline and spoke to the first CSR that explained that she was unable to do anything but either let me use the available room that I did not want for the 4 adult size people to use the room or refund me. I asked to escalate to find some help to get a new room or hotel. The person I spoke with on escalation was equally ineffective at being able to help find a resolution beyond refunding me to fix Priceline’s mistake. A mistake left four of us stranded without a room at 2:30am.

I recently had an incredibly disappointing experience with Days Inn by Wyndham Ottawa, and I feel compelled to share my negative experience with others. I booked a three-night stay at this hotel through Priceline.com for a room with two queen beds to accommodate four people. Unfortunately, what followed was a series of frustrating and unacceptable incidents that left me deeply dissatisfied.

I had a flight tickets that I couldn’t use because of my serious illness. I contacted Priceline about a month before my scheduled flight and asked its customer service if I could reschedule my flights if I didn’t recover by the time of my departure. I was promised by a Priceline customer service representative that I would be able to reschedule my flights 24 hours before departure with a $150 fee without any problems. It happened to be completely incorrect and dishonest! I tried to contact Priceline a week before the departure to reschedule my flights because I needed to stay in Portugal for medical treatment for the next several months. It was very difficult to reach this company by phone. It was very difficult to communicate with this company's customer service because of the busy line, constant call disconnection, and very poor English language of many of the customer representatives!

I booked a room through Priceline and paid extra for the insurance. When I arrived at the room it was a complete mess and had bed bugs. My daughter's friend was bitten and her leg swelled up. I found another room paid for it and let Priceline and the Howard Johnson by Galloway know we were not staying due to poor conditions. Priceline refused to give a refund. They told me to talk with Howard Johnson and Howard Johnson told me to talk to Priceline what is going on so I am out money and both companies are telling me it's not their problem That insurance we paid for we were told does nothing. We have to call another company and ask them to help I'm sure I know how that's going to go. Book at Expedia. Don't go to Priceline.

I purchased a package to London in January - only 8 weeks after having surgery, for July, knowing that I would be recovered by the time of the trip. Allianz, that you are routed to for Trip insurance, does not tell you that at the time you pay for the insurance, you have to be able to make the trip. Had I known, I would have waited until March to buy the insurance. Additionally, I am a seasoned traveler and I know that I would not have bought tickets with ZERO carry-on luggage and ZERO check in baggage - for a week long trip to London with two teenagers. I had to call 5 different numbers, was dropped from 3 different chats, was routed and dropped to two departments, and was automatically set for call backs - which when you received them also dropped. This is the worst travel nightmare I have ever had and I have travelled the world. I don't know why I deviated from Expedia - I will never EVER do business with Priceline again.

Made a reservation for a master suite, paid for the nicer room, they booked me the junior suite and kept my money. Tried to get some explanation and fix the problem, they told me it was sent to mgmt. for review and the problem would get resolved, never heard back, could never talk to anyone who could help. It was too much stress. Not worth saving a few bucks. Priceline is a Risk I will never take again.

My mom scheduled a flight from LAX to BNA, she sent me a ss of the online reservation, she was to leave today at 10:25pm with a layover in Vegas (HRIA) then she'd arrive at BNA at 6am.. She gets to LAX only to discover they booked her trip from LAX to HRIA, then back to LAX tomorrow afternoon... then go from LAX to BNA tomorrow evening at 7:29.

I would just like to say Priceline's customer service is basically useless. You guys cover the bare minimum at best when it comes to the quality of your representation. Priceline should really put forth a little bit more effort towards the responsibilities and expectations of their customers. Hotels.com has always had my back without fail. Priceline's prices may be cheaper seeing that I am a platinum member. But hotels.com has the incentive of buy 10 get one free and the customer service is well worth the extra 20 bucks. I will discontinue the use of your services and return to hotels.com. Another thing I like to say the point system and member ship options that you offer are completely irrelevant. And serve no purpose being a platinum member has absolutely no meaning whatsoever ever. Thanks for nothing.

Made reservations through Priceline, arrived at hotel and it was not paid, paid by different card when we arrived. Looked at my credit card next day and Priceline had also charged me. Contacted Priceline, they stated there must of been a glitch in the system, the Hotel was only paid once and that is when we arrived. Customer service at Priceline very rude (Jose) and hung up on me. Do not book ever through a 3rd party, especially Priceline. My Credit Card Co stated they handle disputes with Priceline daily.

Hello I am a Federal employee who recently booked a hotel car rental package from 09 - 17 June 2023. The hotel in question did not provide WiFi as stated in it's amenities so they offered to cancel my reservation, which I accepted, because I needed WiFi to complete some work transactions. I called Priceline's service desk and was told several times that it was no problem and that I would receive the funds back to my account. I was later told that this would not occur because the hotel package was "Nonrefundable". This is a clear case of one business transaction partner not upholding their end of the business transaction (Breach of Contract) and the funds should be returned back to my account for services not rendered.

I selected a flight express deal that stated 0-1 layover with a maximum layover time of 3 hours. Upon reveal, I got 2 layovers totaling 3 hours and 47 minutes of layover time. I called Priceline and told them the flight I received didn't match what they advertised. Even though no fault of mine, they charged me a cancelation fee.

My wife and I chose to visit Gettysburg, PA for our wedding anniversary, and we booked our hotel stay through Priceline. Two nights into our stay, we returned to our hotel room to find cockroaches crawling on some of our belongings. We immediately notified the front desk at the hotel, and they were unhelpful so we checked out and drove home in the middle of the night (4+ hours through fog, rain, and darkness). We called Priceline the next morning to inquire about a refund for our stay as the hotel had indicated that since we booked through them, Priceline would refund us and not the hotel. We have now been at it for two days and four separate phone calls with Priceline, speaking to at least four supervisors to escalate the issue.

I made a booking for the 27th of the month. They erroneously confirmed it for today the 26 instead. They refused to help even though it was their error or refund any part of the fees. I finally called a wonderful girl at the hotel itself and she creatively fixed the error. PS The price to rebook it directly at the hotel was cheaper than Priceline And I am a gold VIP member. Imagine what they would do a regular user.

I rented both cars and hotels in the past and have never had issues. Not the case this time. Both car and hotels have been nothing but problems. The hotels have been ** houses and mice in hotels. Rental cars that I was dropped off in the barrio and basically forced to pay fees upon fees over what I paid Priceline.com. I will not use their services again and highly suggest you look elsewhere yourself.