Priceline Reviews

I have been on the phone for 3 days trying to figure where our request stood for a date extension only to find Priceline canceled our reservation and could not accommodate us! The worst service I have ever used and will never use them again! Talked to 19 different people in 3 days and nothing was resolved!

I had booked a hotel room about 1 hour back. When I figured out the dates were messed up I called Priceline to modify our cancel. Priceline came back with one night charge for making the modification of date or canceling the whole trip. This is ridiculous and they say that is available on the fine print.

I booked two hotels through Priceline. Priceline only charged me for one of the hotels, the same hotel said Priceline wasn’t supposed to charge me so I had to pay again when I got there but the rate was $20 cheaper than Priceline charged me. Hotel said I had to get a refund from Priceline but the person on the phone said she can’t give me a refund since it was the hotel's error. If it was hotel error why did priceline not charge for the second hotel and the same thing happen? Save your money and just book with the hotel directly.

Worst experience ever trying to get to a funeral in a US territory. Itinerary was inaccurate and they lied about flight availability. Had to call Guam delegates office to assist a refund! Horrible!!!!

You can’t get refund Back, only credit. The credit is for only when they want us to go not when we want to go. It’s not even worth going now, we still going to pay the difference on tickets we want to get in the future. It’s not worth booking with them.

We’re charged $566, for hotel, non refundable for 2 nights. Never experienced a non refund from the booking point! Have to go back again to hotel and booked with hotel this time. Price $444. We were over charged by this company and they called it a (Tax Recovery at $190 extra charge).

Priceline will fix you up with criminal airlines like Frontier Airlines, which charges excessive fees for carryons! Carrying! Stay away from Priceline! I'm very unhappy with the booking they provided me with! Wish I had only reviewed Frontier Airlines ahead of time. They charge a lot for a carryon and most other Airlines don't even charge for a carryon. Wow what a ripoff!!!

We were a family of 11, including three infants, who booked an overnight stay in the Airport Hilton hotel at Rome airport through Priceline before our flight home the next morning. Our flight from Sicily was delayed and we arrived late in the evening at the hotel, with an injured senior and a sick baby. We were obviously anxious to get into the four rooms we had booked through Priceline (with whom we had confirmed the day before). When we got to the counter, we were told we had no reservations and should step aside. We were totally shocked. After two hours of back-and -forth with Priceline (who kept assuring us we did have a reservation) and the hotel (who kept assuring us we did not), most of our party was shipped off to another hotel and our injured senior was put up in an accessible room at the Hilton (all at our expense).

Avoid using Priceline. They sell products that they can't guarantee and they are non-refundable. PRICELINE SUCKS, PRICELINE IS MORE DISAPPOINTING THAN AN EAGLES REUNION TOUR, PRICELINE SUCKS!!!!

We had a nightmare hotel stay with Fairview Marriott, and now the hotel and Priceline are giving us a run-around, telling us that the other party is responsible for providing us with a refund. Despicable behavior. Will never use them to book anything again.

I booked a review based on the amenities listed on the Priceline website. When I got to the hotel, it was obvious the pool hadn't been used in years, So I declined. The man behind the counter said to call Priceline. So I called and told the lady I couldn't stay there because the amenities listed were untrue. The pool hasn't been in use in years. She asked if I had mentioned it to the hotel staff. Well of course I mentioned it as the reason I couldn't stay there. Still Priceline charge my card 142.18 which is way more than the two days I was to stay at the hotel I never stayed at to begin with.

I booked a trip and they had me pay for a seat on my flight. I then called airline and they said I did not pay for a seat and I would have to pay through them and have Priceline refund me because they can not honor it. I called Priceline and they told me cancel my whole trip. They won’t refund me. I told them I do not want to cancel because I can’t afford to rebook and wait for a refund. I lost $40 due to them charging me for something they could not provide. I tried adding the trip protection and says I have till Tuesday 6/28 to add it by 11:59pm but it won’t allow me to add. Every time I call they hang up on me. I am so upset and can not believe this is what I am going through when I am trying to book a trip to see a sick family member. NEVER AGAIN.

I was trying to book a flight from South Bend to San Antonio and the price fluctuates day to day as expected. However, when I would choose a flight and the return, when I would get to the screen to fill in passenger information, it would claim the flight was sold out and take me back to flights where the same exact flight was still listed.

I called Priceline to let them know we had a death in the family. They explained to me that they would be able issue us a 200 dollar credit because we were not going to be able to make our flight back home the next day, that we had already booked. Then after waiting for over an hour and a half on hold on the phone, they tell me that they are unable to issue us the credit. Not only that, they wanted us to pay an absurd amount of money to purchase new tickets for a different flight to return home. They lied and were very unprofessional about the whole situation. I spoke with multiple supervisors and managers to no avail. In the end, I told them they would be losing all of not only my future business but also all of my friends and family as well. They did not even care at all. Terrible service.

Very bad experience. I found a good deal on Priceline, which stated in the room details that the room accommodates 4 people and 4 adults breakfast are included daily. But later when I received the confirmation email, it said only 2 guests are allowed and no free breakfast was mentioned. I contacted the customer service, and sent him/her the screenshot of the room detail information, but the representative just insisted no such information was included on the contract page prior to booking confirmation. As for how many people are allowed, they only guarantee two. So all the selling point information on the website is misleading? The customer representative showed such unprofessionalism there. He/she was not helpful and showed an impatient attitude that all these troubles are caused by me. Thought I found an unbelievable good deal. Had to cancel my reservation. Will never use it again.

I booked a hotel in CT. Sadly we kept getting locked out of our room. Both rooms. They were unable to fix the situation. My room wasn’t cleaned. Never touched. Then tub would hold the plug. The pool was not b open. We were told by Priceline they had a pool, Priceline kept giving me the runaround. They did this several times. They told me I didn’t book with them. Had me call like 3-4 different hotels. In the end it was extremely frustrating. :(

Before 4 days of flight I called to cancel tickets for my family members, the agent told me he cancelled but he didn't, at airport AA agent told me tickets for family members weren't cancelled if they don't fly tickets will be gone. But Priceline agent lied to me he cancelled and gave me credit. I called AA they told me they don't have money/credit, Priceline has it. Priceline is SCAM, LIAR, STAY AWAY to save yourself some nerves.

I booked a hotel for 4 nights in New York. To confirm my booking, I phoned the hotel and they were unable to confirm, and told me they were full. When I insisted, I was told to "get lost" and they hung up. I immediately booked another hotel and called Priceline to get a refund. Priceline phoned the hotel and told me that they were refusing my cancelation. I was there for business, so I didn't have time to argue. When I came home, I called again and explained my situation. They called the hotel again and told me I was a "no show" and kept my $1100. I will never use this company again. They need to give customers the benefit of the doubt and refund them immediately when disputes like this arise.

If I could give a zero star I would. Had to cancel a trip. Was able to get credited back to bank account the hotel fees. Airline fees I called about. Was told by rep that my money would be back in my bank acct within 7 days. Nothing came so I called back. Was then told it had to be a credit and could book through Priceline or airline Co. directly. Called Priceline to apply for new trip and was told the "status ticket was unavailable" and had to call the airlines. After waiting for 2hrs to speak with a Airline representative I was told it was a 3rd party purchase and had to go back to Priceline.

Got to our hotel to check in and was notified that our reservation was canceled three weeks prior as Priceline had overbooked the hotel capacity by more than 60 rooms. Priceline was supposed to notify us but did not, we were left scrambling to find a new hotel with limited options. I'll never use them, or perhaps any third party again. The "savings" isn't that much and certainly not worth it if they can't even honor their agreements. They then made the situation worse by sending an automated email asking how my trip was and trying to get me to upgrade to a VIP membership....seriously you guys needs to work on your basics before trying to sell me upgrades. I hope your vendors treat you as a client the same way you treat yours.

When you make the reservation they do not tell you the whole the truth. All they ask is what is your form of payment. Once you give your card number they take the money at that time but that is not the whole fee. It is a 300 hundred dollar deposit plus the fee they take at the time of making the reservation, so once I learned of all of that at the counter I cancelled my reservations and they still took my money, and I was told it would take up to ten days to get my money back which they did not want to return to me.

Please save your money! I had the WORST experience with Priceline. 1. My 1st flight was delayed which caused me to also miss my connecting flight and I received no notice from priceline. Missing my connecting flight, I also missed a night at the hotel I booked. Moreover, I had to rebook w/ the airline. Once I did that, priceline refused to help me with the hotel. Said something about not being able to help bc I rebooked with the airline (I wouldn't have done that if priceline helped me in the first place). Then I asked if I can get a partial refund for the hotel since I didn't use that night! They said I couldn't even though the contract said I could cancel until 1159 that night!.

VERY disappointed with Priceline and making a single change to my reservation. The drop off time listed on the car I needed to change to a few hours later. Upon contacting them immediately after the reservation I was disconnected twice from 2 different agents who had me waiting for around 10-15 minutes and continually asking me to 'hold while they looked into my reservation'. They would then disconnect me and I would have to start the process all over. The following day I reached out again and had the agent actually stay with me the entire time, and was faster to look into my account, but upon doing so told me that they would not change the return time and rather needed to speak with the car rental company on the day of my travel to see if it was possible.

I have 3 charges on my credit card from Priceline and I have not charged anything with Priceline. Priceline refuses to contact me and Priceline is impossible to contact. I have tried 5 different times to contact Priceline, their response is "we have sent you an email." They have NEVER sent an email.

I was trying to find the best hotel room for a lot of money, I foolishly trusted Priceline not to Lie on their website about prices, WRONG! They offer 22% off on a 3.5 star 8+ rated hotel room downtown, if you let them choose the hotel, 1 of 3. Sadly, I trusted them, I ended up getting a 0% discount, Priceline charged me MORE THAN the full retail price of the same room, as quoted on the hotels website! The hotel has a ton of lousy reviews! And of course, it's nonrefundable. I talked to an agent within 5 min of booking, but they would not cancel, did not care! I will NEVER use Priceline again, and I strongly recommend you do not, either.

I booked a hotel on Priceline, which listed a “top amenity” of free breakfast (For a Travelodge by the Air Force base in San Antonio). Upon check-in, I asked when and where breakfast was served and was told they haven’t served breakfast in a while. The main reason, if not the entire reason, I booked here was for the free breakfast as I am here with my three kids to visit Sea World.

We tried to book a motel for the 15 to 16th of June 22. And we were told we booked for the room for the 14 to the 15th of June. And I called the motel..The motel said we were never changed for the room. And I contacted Priceline and they give me the run around and Priceline said we can’t get our money back..I won’t go through Priceline ever again..A terrible experience with Priceline.

My experience is simplified as follows: I was looking for a place to stay a night. So I went on the Internet and googled hotels near me. The first thing that popped up was Priceline's website. I selected the hotel I thought would be better for me and booked it immediately. About 15 minutes after I made my reservation, I received it from my workplace and was told to go to work the following day. Then when I called Priceline to cancel my reservation, I was hit by the worst news. "Your reservation is nonrefundable." Why!?! First of all, I saw nowhere it was mentioned that my booking was gonna be nonrefundable. I saw that on the confirmation letter they sent after they charged my card. I even asked them if I could use my money to book another hotel when I need it. They refused. Horrible Customer service as well.

Don't deserve 1 star. Priceline (also Agoda they are) serious avoid a headache and 2 1/2 hrs of your time. Liars and fraudulent - can confidently say as non slanderous when they false advertise. You buy then that's not the product!!! Advertised a 'pet friendly hotel'. I bought - not pet friendly!!!! It turns out not pet friendly - would not change booking- look I didn't turn up on the day. Booked through Priceline who are Agoda- basically bought a 'Pet friendly' hotel with York Central Holiday Inn. Advertised as pet friendly on Priceline. Added my pet and the Holiday Central does not accept pets?? Then spent 3 hrs to the most unhelpful team of staff in history. To be told as my dog is not a service dog no he can't go? I said by UK law a service dog is different to a 'pet friendly'. A service dog is not a pet and why advertise a pet friendly hotel who won't take a pet. They said that's basically not their problem???? What the actual???

I paid close to $500 in full for a rental vehicle and COULDN’T pick up the vehicle due to an emergency. I reached out immediately to cancel and was told I’ve donated $500 because this is non refundable transaction. I reached out to American Express and is told to reach out to merchant. I spoke to Priceline for the second time regarding the matter and is told I can NOT get a CREDIT or refund even if my trip was cancelled due to COVID. This pains me because I work really hard to make $500 and to lose it just like that.

I booked hotel stay for 4 nights and had to shorten the trip because of some urgency at home. Checked out of the hotel one day earlier and called Priceline to discuss refund. The customer service was rude, speaking broken engish, I tried a few times but was unable to explain my situation because the employee kept talking over me. I asked for manager and complained about the bad experience.

NEVER AND I MEAN NEVER use price line. I made a reservation for a hotel resort near Disney in Orlando for the end of April 22. They gave me a confirmation #. I never got an email confirmation. When I called AND the texted for a confirmation .... they said they had no one under my name or email. And could not confirm. I said, "Then let's cancel the reservation and start over." They said they could not cancel with wrong info. I called the resort and they said the name was just one letter off on my name but email was wrong and the phone number was wrong also. That I "should" be able to stay there anyway. They did get the credit card # right and took out the payment of 1085$ from my credit card. I didn't want to come from way up north and not get in. So I tried to fight it through my credit card company but lost. So I made another reservation and went elsewhere.

Two weeks in a row I have rented a car through Priceline and Dollar and waited 4 hours for a car. They rent what they don’t have. Stay away you get what you pay for here. Low prices here means no service and Dollar doesn’t care.

I found a “deal” yesterday and wanted to use my credit I had on Priceline due to travel plan changes. I found the trip I wanted to book, and screen shot the price at 12:53 pm. I called Priceline to book it because apparently if you have a credit, they have to book it, and it took almost two hours to book!! Completely unacceptable! Two hours! The agent, Carlos, was less than understanding. He kept putting me on a “brief” hold as he called it. Brief to him was 15 mins. Then he went to run my credit card and came back an miraculously the rate had gone up $30/ticket. Costing me even more money. He didn’t care whatsoever. Just kept saying, “so miss want me to book it.” Look elsewhere to book!!! It’s not worth it! They nickel and dime you! The customer service is the worst too!! Oh and there was a misprint in my husband's name, so I asked him to correct it. It took 24 minutes for that to happen!

We booked for 2 nights, June 11 and 12 and paid upfront. We stayed at the Clarion Hotel in Leesburg, Va.. The place was dirty, hall needed vacuuming, the bedding was dirty with hair and stains etc., but the bathroom was filthy, especially the floor and scratched up walls (needed paint). There was also a 50+ person party adjacent to our room that rocked loudly until well after 12am! Very poor sleeping conditions. We canceled the 2nd night and were told they'd refund the 2nd night. We have gotten the run around from all parties from the hotel front deck, GM and their referral to AGODA (Priceline's partner). Even though they partner with AGODA, the hotel could not/would not provide AGODA'S number?

I booked a car rental through Priceline because it was more affordable, than through Hertz, there was more fees and taxes. When I arrived to pick up my vehicle, Hertz rep. told me I had no insurance and I had to get one. I ended up getting insurance through Hertz which was way more expensive. The filling day I called Priceline they told me they would file a claim and it would take 10 business days. 10 days later they declined my claim. Called the filling day to speak to a representative that did not want to help at all and transferred me to a supervisor. After speaking with the supervisor she told me I had to call Priceline insurance carrier myself to see if I could get refund.

Wish I could give a zero to the ratings! This third-party company is a total scam guys! Had me charged twice for my reservation for two nights and the second charge was way above the amount they charged me the first time. I tried reach out their customer service, talked to several people and sent all the proofs they needed but none of could help me with my refund. They were keep making excuses about the hotel manager but when I tried to contact them, the hotel manager got disappeared and the other employees told me to contact the Priceline customer service instead.

Absolutely horrible! I have been on the phone or on chat or on text with customer service for 12 1/2 hours in the last four days. My problem still has not been solved! They are expecting me to fly to a foreign country when the hotel has no record of my reservation. Priceline has given me three hotel confirmation numbers and none of them work! Do not use this company!

Go directly thru a hotel or thru the airline. I paid extra to cancel one day before my trip but they wouldn't honor it. I called them and they just said it's nonrefundable. I could sue for the dishonesty in fact I should. They used to be a decent company but NOT anymore. Even Hotels have told me just to go directly thru them.

Terrible customer service. Tooke me 15 min to speak with someone, then 3.5 hr to change one reservation. Person was extremely slow, made a lot of mistakes. I had to call again, spent 1 hours with customer service and again she gave me wrong confirmation number. Called 3rd time, spent 1,5 hours just to get confirmation number, by the time he returned to me, I was able to figure out myself. Never again I will use Priceline for any services. So sad that such a bad company still in service.

People PLEASE do not book anything through this company! They are so shady. I booked a hotel reso which I needed to cancel and they are refusing my refund despite having forwarded multiple emails from the Hotel itself confirming that they cancelled my reso and were issuing a full refund to the third party company (aka Priceline). They're stating they can't verify with the property the waiver of fees etc. so are refusing the refund. I've sent through so many emails directly from the hotel verifying it so they're just lying to try to keep my money. They don't even try to work with you they just say nope.

I booked a hotel for June 22-29 and today is June 16. Due to other arrangements I need to cancel this reservation. I was offered no solution and talked to like I am a idiot. Read the policy of no refund.

Living in the ATL, and needing to rent a car, I decided to use Priceline for the first time ever. Rental car was confirmed thru a company called 'Routes'. So don't use Routes Rental car nor Priceline is my recommendation. Routes refused to rent me a car since I live in the ATL once I arrived at their counter. Then I see they charged a cancelation fee, equivalent to a day's rental on my card, which was not swiped at all. Priceline refuses to stand behind me, and dispute or advocate on my behalf. I have never heard of Routes, therefore I would have never in this lifetime, nor the next lifetime used them, but for Priceline web services. Don't Use Priceline....It's a scam...just like Routes Rent A Car.

Untrustworthy, unprofessional, careless company. Just ** company, they sell you the rooms they are not exist, you go to hotel for the room you book for but room is not available, worst customer service and representatives, Adrienne and supervisor Mario is just unprofessional, and good for nothing, who should not be working at that company because they are just no good at all. Long story short, go use any other website but this, no to Priceline, no to Booking.com if you want to get the room you want.

Don't go to Priceline, they don't care about customers service nor know how to fix a problem. I have been on the phone for 2 hours just to change a date on my flight. To find out the itinerary # had a different person name and destination. No one could fix. I will never go to priceline and I'll make sure everyone I know won't bother with priceline. I am still trying to fix the problem they did.

Priceline once was a good service to find discount fares and prices but NO MORE. They lie, cheat, and steal from their customers. They do not do what they advertise. They violate their policies and I would recommend Expedia - DO NOT ever use Priceline unless you like getting ripped off.

I got "jobbed" from Priceline. Had a booking, and tried to cancel due to being positive with Covid. I could not cancel via hotel as Priceline booked it. Tried to cancel via Priceline customer service with the 24 hour policy. Stated they could not get ahold of hotel. Gave me an incident #. Never heard back from them until I started calling them. Priceline did not follow through or help me cancel room. I lost my money. The bottom line, if you have a hotel booked via Priceline, you probably can't cancel it even though it says you can.

When booking our trip to Las Vegas with Priceline it asked if we would like to pay the Hotel Resort Fees with our trip or when we got to the hotel. We decided to pay it right away and get it out of the way of $240 but when we got to the hotel, we had to pay another $356 in Hotel Resort Fees. That was our first time using Priceline and we have never had this happen with Expedia so I would never use them again. That was almost $600 in hotel fees for 3 nights. That's ridiculous. I could've went somewhere tropical on a beach for what I ended up paying.

The app has a really dishonest business model. They take advantage of the anonymity to sell terrible no refundable experiences. We realized comparing our reservation with other offers that they hide the scores and the comments when the place is not well reviewed. Also, they do not keep the hotel photos up to date which, in our case, was very misleading.

I had reservations and to pick up a car at MCO Orlando International. I mentioned that my flight comes in at 11:30 PM 6/3/22. I got out of the airport at 11:45 PM last night and when I came out I did not see a shuttle for Fox Car Rental. I called the 800 number for Fox and someone in India answered and said that they don't have direct contact to Fox car Rental. I waited until after 1AM today and no shuttle from Fox came to pick me up. Eventually, at 1:30 AM, I had to rent a car for a lot more since I did not reservation with them. I later learned, from the Hertz Agent that I rented from, that fox closes at midnight. No one mentioned that in the reservation or I would have taken other options.

We Chose the price real “deal” and selected a location in Missouri. They placed us in a motel 1 hour away in a Kansas, a total different state. They refused to do anything about it! We only requested to be moved to any hotel/room in our requested location and they refused to do anything about it. Stating they we will be charged regardless if we occupy the room or not.

I had booked a room through Priceline and needed to change the date of the reservation. They wouldn't change the date and charged me for the room even though they canceled the reservation. Total Rip Off.

First I check for prior rental reservation and I found nothing, then I booked another and once I got to Budget I was told I had 2 reservations and I would need to contact Priceline to cancel one of them, when I called Priceline I was told I couldn’t cancel or change dates of reservation and I could not get my money back. So I feel like my money was stolen, I will advise you’ll to never use a company that don’t offer refunds or can’t change the dates for you. Priceline is a rip-off and I’ll never use their services again.

Updated on 08/02/2022: I booked a two night stay through Priceline, for a stay at a hotel in Toronto, and I booked this from another city in Canada. I found a decent, not great deal, but good enough. When I checked my credit card statement, they had billed me $170 more than they had advertised, which worked out very close to the conversion from USD to CDN dollars. At first they called it a security deposit, but that turned out to be false, then I got the run around for weeks, with no result. In particular, they asked for the same documents from me, four times. They try to wear you out. I would avoid this company at all costs.

Brakes squeak and grind, air conditioner does not work, oil change light on, Filthy car inside and out. And Guess what?? Priceline will NOT let me cancel nor will they give me an additional day on my reservation to compensate a loss day dealing with a 5 hour wait for their HORRIBLE roadside assistance. NEVER will I go through them again. I rented through them to SAVE and I did with a DANGEROUS Car. Lol.

I had to cancel my trip. Because of increase of Covid my oncologist I had to cancel trip on the day of travel May 17. I called the hotel I was staying at-Hotel Monteleone and the head of reservations, Dione **. She said she would keep 1 day as a penalty for cancelling my 3 day stay. On May 18 she refunded balance to Priceline MC ending 5131 Priceline reservation **. I was told even though they received money, their Partner, Agoda had made reservation. I called Agoda and they told me their partner Copolo had made reservation. Note I had never directly talked to Copolo. And still do not understand how they received my booking. Since Copolo had made reservation and they would have to tell Agoda, which than had to tell Priceline to refund money to release money. COPOLO SAYS PRICELINE HAS HAS MONEY AND THEY SHOULD RELEASE MONEY. I AM OUT OVER $500 which Priceline is sitting on. NO REFUND FOR ME.

On a Monday at about 12:45-1:00pm, I as well as a Priceline Rep, was unable to contact car rental company Easirent. So, I was NOT willing to take a chance. So I cancelled the reservations on the same day I reserved it. To only notice that I was still being charged for the insurance from Allianz Global Assistant through Priceline. Not only was I TOTALLY DISRESPECTED by them.

Made a reservation for my Hawaii trip last month. I’ve never had a bad experience with Priceline before so I never questioned their choices when it comes to their lowest rate finds. Since my trip is in three days just wanted to make sure my car rental was at the terminal, come to find out it wasn’t (I was irritated since I chose airport location). I read the horrid reviews and unsafe protocols that recently happened to someone who rented a car 19hrs ago.

I have rented a car from Routes Rental Car through Priceline. When I went to Miami airport to pick the car, they charged me extra amount more than double price compared to what was in the Priceline website saying that the car I ordered was not available and I need to go for an upgrade. I booked the car 5 days in advance and still this happened. I am not sure, if they don't have a car available why do they took my order.

Made reservation to stay at hotel Howard Johnson by Wyndham Virginia Beach. Got there, the reservation agent was very nasty bad mouth, I’ve decided not to stay, walk out from the front desk but they changed me.

BEWARE!! They falsely claimed to rent me a car with unlimited mileage, when I went go to pick up the car they want a $1000 deposit and stated no unlimited miles are included even when presenting the email that stated otherwise and was told NO REFUNDS ... I was at the Green Motion on Narcoossee Rd. near the Olr Int Airport, not one person at the counter to help when you first walk in. I had to walk outside to look for someone for about 10 mins and finally a lady came in and was of no help at all. Terrible customer service. I will be sure to tell everyone I know to NEVER use Priceline or Green Motion.

I was making car rental transaction. Priceline advertised a great deal with few details, and did not reveal the cancelation policy until it was too late. I Immediately (a matter of seconds) asked to cancel the transaction, and Priceline would not do so. I appealed to Priceline management by email, and did not even receive the courtesy of a reply. I will never use Priceline again; do not support such poor customer service.

This is probably the worst experience I have had with a travel agent. I had to reschedule my flight, so I called their customer service number to do this. It seems no one at their customer service has any idea how to do anything, plus they all seem to be from India and can hardly speak English or understand what I needed to do.

I have been getting the run around by their customer service for 2 months about a refund on an overcharge for a flight. I will get transferred to 2-3 different people each time I call, have been hung up on, and when they say they will call me back to resolve the issue they don't, so the cycle continues. This was clearly their error and I just want someone to follow through with actually resolving this issue.

I rented a vehicle through Priceline app. First, they charged me the full 326.00 rental instead of deposit. Then Dollar rental charged me an additional bogus fees totaling 370 more dollar! So I basically paid 700 dollars for 5 days of use. Gas fees were an additional 70 dollars. To rent the car for 7 days directly was 261. They refused to fix. Never again.

I tried to set up flights for an upcoming trip. All of the bookings have gotten messed up in the Priceline system and there is NO REAL SUPPORT to fix any of it. First, I ended up with a crazy red-eye flight that needed to be changed. Then, the leg of the trip that was through Frontier was canceled leading me to have to deal with FRONTIER and their terrible customer service. It is nearly impossible to get anyone on the phone, when you do get someone it is hard to understand them, and even after talking to someone, you cannot be sure that you will not have EVEN MORE PROBLEMS as a result of what you were trying to fix being "fixed" by an agent. NEVER USE THIS SERVICE!! YOU WILL BE OUT THOUSANDS!!!!

I placed an order with Priceline and the site was having an issue processing it so I reached out to support and had them book it for me and charge the card which they verified went through. I am now 5 days from my vacation and went to check the booking and they are now telling me that they lied to me and the booking did not go through. I called customer service and Seth told me he could not verify she said this, which is a lie. They can check the call recording, and that they would not honor the price. I will never use this service again. They cannot be trusted in any capacity and there is no way to know if they have actually booked you or not.

The Priceline website lists car rental deals, but fails to include key selection criteria or key information about why a deal might be so great. This is compounded when the car rental company's website is not as clear as it should be concerning its car rental contract policies. Consequently, the customer wastes their time and possibly their money on a car rental contract they would have never purchased if they had known important aspects of the car rental contract. The Priceline website did not indicate those car rental offerings that included a "no contract change" clause.

I will never deal with Priceline again. They are okay if you don't have any problem, but if you have an emergency or any changes, they could care less. We booked a few hotels going and coming back from Charleston SC. On our way back we booked at the Red Roof Inn, Richmond South for one night. The entrance of the hotel was closed after 3:00pm and check in was done through a side room window.. The room smelled like smoke, fitly air conditioner, hard bed and old mattress. Broken glass all over the parking lot and some shady guys smoking inside their cars looking suspicious. We contacted Priceline because we wanted go to another hotel for safety reasons but Priceline customer service could care less. They are the worst and do not care for the safety of their customers. We ended up leaving the hotel and drove at least 6 hours back home.

I booked a hotel through Priceline; I later found out the hotel was across the street from a homeless shelter and the parking lot was full of homeless people; I’m traveling alone with all my children and did not feel safe; the hotel approved my refund but Priceline kept the money and refused to refund the money to me. Do not use this company!

Recommend using another company. I was looking at a hotel on the beach one evening through Priceline and hadn't made a decision on which hotel to choose. The next day I received an email from Priceline with a deal on 3 different beachfront hotels for a set price but that I couldn't choose the hotel or know which hotel until I paid. When looking at the list, I noticed that one of the three hotels was one I had previously looked at and knew for sure it was a beachfront hotel because I knew its location. The other two listed stated beachfront so I paid for their deal trusting this company. This company pulled a bait and switch. I did get one of the hotels in the list of three but it was not a beachfront hotel as clearly stated by Priceline. This will be my first and last time trusting this company.

Booked a hotel that ended up being a bug infested crack hotel, non-working iron, non-working refrigerator that I had my insulin in, pool out of commission for over a year but still advertised. After the bugs I checked out and requested a refund. I was told it was non-refundable by hotel and Priceline. Priceline does not protect their customers and does nothing to help just gives you the run around. I even have video of the insects crawling all over. Opened a dispute with my credit card and won. Don't be scared by them. You have rights even if they don't help.

I booked a trip yesterday that said it was fully refundable until June 1st. I went to cancel the trip and they are keeping half of my money. I have spoken to 3 People who don’t care about what the cancellation policy said. They just want to argue that is not what they see on their end. I can get online today and it still shows free cancel until June 1st, but no one will honor what their website says now and at the time of my purchase. I did not do any special pricing that would make it no refundable. Now I have to go through the hassle of disputing the charges.

Booked a terrible hotel, and then hotel added 50 dollars more to booking when I arrived. The 25 dollar fee was added as a non tax non tourist fee, simply a "hotel fee" upfront after booking.. then after arrival more! All in all it was 75 dollars for "hotel fees" not tax or mandatory local fees for a terrible hotel, which I could not cancel because when I arrived it was within the 24 hours of arrival. Frustrating because I couldn't post a review to warn others, and Priceline was unsympathetic. Actually cost 56 dollars more than if I booked with hotel myself, and at least then I could get a refund.

I purchased airline tickets along with the “trip insurance” (in case of a necessary cancelation) for my girlfriend who was trying to fly in to see me. The week of her trip, she got sick, which turned out to be COVID. Priceline refused to cancel or refund my trip and referred me to their “insurance” company, who refused to refund the trip or give us credit because she did a home test instead of spending money on the doctor. I guess they expected us to be as irresponsible as they are and flown anyways and put many more United Airlines passengers at risk. Priceline is completely irresponsible with their policies, and their “trip insurance” is a farce.

Had to change my credit card number, when I call Priceline they tell me the booking is being handled by booking.com. But after 5 calls, Booking.com says they can't change it. Don't subject yourself to such foolishness. DO NOT USE PRICELINE. CONSIDER YOURSELF WARNED.

So, the biggest issue I cannot get over is a problem with a few of these so called "best deal" sites. Essentially, they lure you in with great prices then that last ticket (that keeps showing up even if you simply backup or search again) is suddenly gone. Someone grabbed it (even though still available constantly), but you can pay (only) $125 more for another "comparable" deal... This is the scam... They show you they have the best prices by showing you fake cheap prices and then "normal" prices that "compare" to everyone else.

On April 15th 2022 I purchased a 1-night hotel stay via Priceline.com for May 11th 2022 at a Ramada hotel in Tukwila, WA. The reservation was prepaid in full at the time of booking and non-refundable. Upon landing, I called the hotel for the airport shuttle (an amenity advertised by Priceline), but the hotel receptionist stated that the shuttle was not running. I told the receptionist I would be there shortly and took an Uber. When I arrived, a couple walked in just before me and booked a room for the night.

Priceline told my boyfriend and I that we would get a king size bed with a pull out couch since the hotel they booked us at had no more doubles (2 queens). We were okay with it, until we arrived and was put in a room with just a king size bed and that’s it. Then to make matters worse the hotel said they had no more rooms so they could not switch us, After Priceline assured us twice that we would get a king size with a pullout couch. We were told at last minute that the hotel can give us whatever room they want, and we were not allowed to get a refund. And when calling “PRICELINE,” we were place on hold then hung up on 3 different times. So thanks a lot Priceline now our teenager has to sleep on the floor. I would not recommend you guys to no one, we drove too far for this. You deserve no stars!!!

First trip in 3 years and went back to Priceline that I used before. Booked a hotel on 5/27 at 11:30 PM and made the reservation for 5/28 checking out on 5/29. Get to the hotel on 5/28 to check in and the guy behind the counter said that Priceline made the reservation for 5/27. I called Priceline support and spoke to two representatives and a supervisor and after telling them the whole situation they all said that they would NOT help me when I was 3 hours from home and had an exhausted family.

Check with the hotel before you book with Priceline. They over charge by double or more than if you reserve directly with the hotel. For what priceline charged me for 3 days, if I would've booked with the hotel directly I could've got 7 days for only $84 more. Called priceline to see what they will do about it, they refuse to refund or help in anyway. Never again will I use them and I would never recommend them to anyone else.

Priceline refused to match their online guarantee and charged me $100 more than Expedia. Orbitz, Kayak, and the hotel's website. They wouldn't honor their price guarantee and said it doesn't apply. I'm a vio member and booked with them

I selected my search criteria in Priceline and their system/algorithm was updated to include options outside of my search criteria. I immediately call Priceline back and was met with their non-refundable policy. When I asked, why my search criteria was not honored I was told about their non-refundable policy. I spoke two different agents and neither one could explain why Priceline would change a customers search criteria, but they could regurgitate Priceline's policy on express deals.

I book a hotel and arrived. The hotel was not what was advertised and Priceline was rude and said they would not help. Save your time and money. Customer service is trash. Book directly with the hotel or use another website.

I planned my vacation for my anniversary on 4/14/22, it was me and husband, my daughter went too! Once I got to the hotel they didn’t booked my hotel! We was on the phone with them for about 2 hours! Someone told me the third party didn’t both your rooms, only booked one! They didn’t call nor email us about it! They had to give us a refund! But didn’t booked another room for us which cause us to rent a room at double the rate. I will never trust them again! Beware!!! Not trusted worthy!

I booked a hotel stay in Montreal on Priceline. Priceline charged my credit card the full amount, and sent me 2 emails confirming the reservation. I arrived at the hotel at 1am and was told there was no reservation! I called Priceline and spent 2.5 hours talking to various supervisors. They told me they couldn’t fix the problem and that they could refund my money and try to help me get a room elsewhere. However that would have resulted in my spending a lot more money for a much less desirable room, and many hours of inconvenience. When I pointed out that there were rooms available for 2 of the 3 nights Priceline said I could book that myself but would have to pay a higher price at my expense. Priceline also called the front desk while I was there, and told the desk clerk that there was no reservation actually made, and that he should just ask us to leave!!

My flight from Miami to Merida Mexico was delayed by more than 3 hours and was not nofity by you so that I can make other arrangements, now I do not any options as a result will be late for a wedding there. Instead of leaving at 12:26 PM as planned and arriving there 1:55PM, the flight now leaves at 3pm and will not get there until 5pm. I will not be using your services anymore and If I could would give a ZERO... YOU BLAME AMERICAN AIRLINES, AMERICAN AIRLINES BLAME YOU... NOT GOOD CUSTOMER SERVICE.

I booked a hotel in Sedona. Canceled within 2 hours. Have yet to receive my refund. I called Priceline customer service and they kept giving me different stories. Bottom line they will not refund my money. I'm out $1093.40. They will not work with you. Stay away. Just go straight to the hotel's website. I can't believe how bad their customer service is. Absolutely the worst I've ever encountered. I will never use them again. STAY AWAY!!!!

After missing two flights on our departing trip I had called Priceline to book a hotel for the return trip we had a layover very late in DC and needed a room. Priceline said, "If you miss the flight no problem. Jjust call." Well we missed the flight, called priceline and they still charged us. Priceline will accept no responsibility. Tells me I should call the hotel and there's nothing they will do. Last time I book anything through them.

Do not book with them unless you are 100% sure you are traveling. I booked a trip through them and cancelled within 2 hours and I am still calling 3 weeks later to get my refund back from them. Their cancellation policy even states refund back within 10 days. Worst customer service I have ever dealt with.

We stupidly used Priceline for the inexpensive price!! I have dealt with other sites like this such as Expedia and have had good experiences. Priceline's customer experience was HORRENDOUS!!! Long story short, we booked an international flight through them without being notified of covid restrictions. Restrictions are hard to navigate, but we would have hoped the airlines would have alerted us. NO!!! We found out day of checking into the airline that our son would not be able to travel. We called Priceline and was given the runaround for 2 hours. All the while, the flight was still sitting at DFW!!! Our money is gone!!!! There is no reschedule or credit!!! We will NEVER use them again. You get what you pay for!!!! Horrible lesson learned!!!!

I was thoroughly ripped off in Reykjavík by this company. They mislead you by indicating that the property you are booking is a 4 star property but in fact you will be given a 2 star room in the property. I consider that I was ripped off. I would not trust or rely on any representation made by this company. I consider the low quality of accommodation delivered is so bad as to be a scam. I contacted their Customer Feedback section but was brushed off. I would not bother dealing with them any further - why waste my time? My holiday was spoiled by the horrible accommodation provided. Beware travellers!!!!

Did online reservation and canceled hotel one night. Was tired after long trip. Needed the same night hotel but it booked the it cost me a lot and no refund for the future. You better do walk in. Safer and secure.

We arrived a hotel which was closed due to electrical fire on May 7,2022. We called Priceline who booked hotel for us. The first representative requested us to call hotel hotline after his call did not go through. We insisted to transfer the call to his manager. We waited for about 5 minutes, a lady answered call. We had to repeat our story again, and then she started to rebook for us after she called hotel hotline. The total call time was 53 minutes, then line disconnected. We waited for a while and used another cell phone to call Priceline again, requested to call us back if line was disconnected.

I booked a car rental through Priceline with Ace rental car. I specifically put my pick up location as the airport I was flying into. When I got there, I found out that Ace was not at the airport. I had to call them and request a shuttle. After numerous calls, being hung up on, and put on hold, I waited almost 2 hours for the shuttle, which never came. I finally gave up and rented a car from a company at the airport. Priceline would not give me a refund, or do anything to help me. Ace car rental also did nothing, so I was out several hundred dollars. I have a second reservation with the same company at a different airport.

My flight was canceled by American Airlines on May 20 2022. Priceline is refusing to provide me a refund, they keep sending me back to American airlines and American sends me back to priceline. I have been on the phone for 3 days and it's annoying. I am tired of the lack of customer service I am getting.

I rented a car through Priceline. I pre-paid for the rental with Ace car rental at LAX. When I got to the counter the rental car company would not accept my own insurance and I was forced to buy their insurance at $39 per day, which was more than the actual rental. At no time in the booking process or in the terms of the contract with Priceline was it ever disclaimed that additional insurance charges would apply at the counter. I attempted to resolve this with Priceline before I accepted the car but Priceline would not cancel the reservation and refund or assist with the insurance.

A scam site that will rip you off the money!!!! Their website show some charges. They email you a confirmation of some other charges and magically you are charged 50$ more than what confirmation you receive. Call customer service and be prepared for a mental harassment and an agent shouting at you.... If you want peace please do not even consider this website!!!!

On a May 14, 2022, I attemped a booking through Priceline.com for an overnight stay at Days Inn. After entering all my information including debit card info, hitting submit, I received a message “Oops, no hotel available for the date”. Priceline fraudulently billed my debit card (114.97) anyway. I received a conf email at 7:54PM after noticing the charge. This grievous act has every appearance of a fraudulent scam wherein Priceline.com knowingly lists hotels online as being available, lures customers into entering all of their information including their debit card information, and afterwards bills the card despite its message that no hotels are available. Tried contacting them and was hold, disconnected, lied to that systems were down and could not be accessed. This blatant lie was conflicted with the next morning when a supervisor said the systems were never down. Again, this has scam written all over it! I want my 114.97 refunded!

Rent a car (Budget) in St Paul airport. Priceline charged me 210 + 26 (damage saver that I asked), come to Budget in reception before take a car. Sign electronic order to take a car. Amount was a little bit less. Asked lady if I will be charged something more than amount was with Priceline. Lady explained that they will take just deposit and will send back after 3-4 days. Took damaged car. Did pictures before. After being back car looked in statement of my bank saw 83 bucks charged by Budget. Called to budget. Get receipt. In receipt was fee of airport and taxes that are included in Priceline price. Called to priceline. Explained. “Wait 4-5 days for checking and refund”. Got also next reservation that said you can cancel it. “If you making not good service I will not use it”. After 4-5 days called to budget again and to priceline - they must check and wait 4-5 days. Ok no problem - did a claim for credit card operation with budget and priceline.

I booked my trip for my son's navy graduation and due to health issues I am unable to go. They refuse to cancel my reservation because I used their 3rd party company to pay for the trip. Now I can't get my trip canceled or my money back. No one will cancel it because everyone says Priceline has to buy Priceline refuses. I just want to cancel my trip. I will never use this company again!!!

This is a horrible company. Definitely a scam. Even if you pay through their website the resorts still charges you. Then when asked for a refund they refuse to give it to you. DO NOT USE THIS COMPANY ever.

They won't refund the difference, but what Priceline Reps will do... put you on hold 4 or 5 times... Viola'... The hotel price goes up to a highest rate... because it's like they put the fix in... Priceline owns Booking.com, Kayak... Agoda... and a few more. The guy seemed to be working furiously and the end result was that within minutes the hotel rate was $30 above what I mentioned. It only took him less than an hour to get into the other company site(s).. Go figure... It's easily figured out... Thanks to court records.

We booked a vacation trip with Priceline. It’s the worst thing you can do because online it shows certain hotels and flights and when you purchase it. It will email you other information. I bought a trip to Hawaii. The flight said it would be a 5hr trip and when I received my email information it became a 9hr flight. They changed my flight and wanted to charge me so much money to get what I originally had chosen and purchased. I will never book with Priceline. It’s not worth it. They show one thing online and give you what they choose. I had a horrible trip.

I had to cancel a plane/car rental package because of an error during the booking process. (Cancelled within an hour of original booking) It took several phone calls to get the car rental refund, and weeks of calls and providing proof of having not received the refund they claimed to have sent. Still waiting a month and a half later!

I understand hotels not having a refund policy for people who cancel last minute...etc. My circumstances were different. The hotel was not what was advertised as I pulled up and police cars were there and a vehicle was vandalized with its windows broken out. The victim told me he had been staying at the hotel (Holiday Inn Airport -Colorado Springs) since Friday night (5/6/2022) and this incident was on 5/9/2022. He saw I was alone as I was going up to my room and said I shouldn't stay at the hotel. He said he was certain it was bullets that caused the damage, but the police took it down as vandalism. He was military and he was going to his room to pack up and leave, too. I was scared **-less and returned my key and found another hotel to stay in. Not a good first impression AT ALL.

Was not the package I picked. Paid 2,000 and wouldn't give me my refund. Just submitted it and called right away to tell them I didn't pick these times of flight. Refused a refund. Was on hold for 30 min. Unable to speak to supervisor.

I contacted the company again and got an agent that was helpful. They cancelled my booking. I had sworn to never use Priceline ever again, but now I will in the future. I already booked with the hotel direct. The agent that cancelled for me changed my view of Priceline and prompted me to update my rating.

The website charged me twice for my ticket, and in trying to fix this the website erroneously canceled my flight. I thought this wasn't a big deal since it said that I had a free refund within 24 hours. Turned out, half the trip was with a different agency that had no refunds, and there was a red error with buying protection. I called and they said there was "nothing they can do" and that I'll have my money back in 7-10 business days. My trip is in 2, my return trip in 6. I cannot only not afford another ticket, but now I cannot afford other bills coming up, and I'm hundreds in the hole for a trip I didn't even want canceled. Support will not let you get past the bot and when I finally did manage it by pretending it was changing a flight, I was told that the refund was processed and there was nothing to do. This was an important flight to me and I've been charged to not even go on it. Use literally any other website if you don't have hundreds to blow on nothing.

I just got off of a call with Priceline informing them that a hotel on their website (Warfield) is a rooming house and that I don't feel safe staying around displaced and/or substance abusers. I'm told it's too late to cancel but for the inconvenience I'll get a 15% coupon.

Rented a car for a week in Florida through Priceline. Picked a Mazda 3 and received email receipt for $421.37 of which $289.56 was charged and the taxes and fees of $131.81 was due at pickup. No mention of additional fees may apply in the receipt. Upon pick-up a Nissan was provided instead of requested Mazda 3. Upon returning car was billed and additional $756.34 in fees for a total of $1045.90 for the car rental.

My 21st anniversary is the end of the month so we are celebrating in Sedona. I decided to contact Priceline to help find us a King size room at a better deal. Bad idea!! First, I’m pretty sure they hire outside of the USA as I had a hard time with all the accents from their customer reps making it that much more difficult to communicate! I was very clear on the call I was looking for a King. I was given a couple recommendations and then was told the best rate was the studio for $279. I assumed it had a King as that was what we had discussed. So I agreed to the room and booked it. I was stupid and didn’t want to pay the extra $100 for refundable as I felt like I wouldn’t need it.

I called and made the reservation with an agent over the phone through Priceline. I have no business of affiliation with Booking.com, nor did I authorize any transaction or reservation through booking.com. I called because I was driving, and my fiance had looked up options online and got the alert "call for even more savings" or whatever so we called. Initially the agent quoted me twice the going rate online so I thanked him and said I would just book online. He then back peddled and asked me to hold on again and came back with 58.99 for a KING room that met my basic requirements, a pool, king bed, breakfast, and pet friendly. I confirmed and reconfirmed that this was for a king size bed with these specifications. Because I was informed that as soon as the reservation was made at least the first night was confirmed either due to the time of the call.

So, I booked a hotel on Priceline, and went to the hotel to check in. Turns out, the entire hotel was booked and Priceline kept overbooking it. I’ve never got a refund from the hotel (front desk lady said they can’t refund me which is ridiculous since the money goes to them) and Priceline never refunded me either! DON'T use Priceline.

My fiance and I have been trying to travel for the past two years but due to pandemic we had to cancel two times. Priceline was kind enough to extend our credits two times. Third time round we are currently trying to book a trip using the credits we have - calling them and the lady said we cannot use our credit anymore because they expired? We were told we CAN use them by end of 2022 and with email confirmation that our credit are there to use for our next trip. They won't acknowledge it and told us to call the airline and they can deal with it. We call the airline and they were not able to help since our tickets were puchased through 3rd party- Priceline. They also told us we only have $27 credits left? Then where did the rest of the $$$ go? Priceline literally took our money. Thanks. Never trusting them ever again.

I reserved a car in Puerto Vallarta Mx. They advertise it for $34 Usd for everything. When I arrived to the rental car store they wanted to add up insurance cost $85 more. Try to call Priceline but they never answer and they will not credit my account..beware the advertising prices they do are not what you will pay...

Don’t trust them, the app suggested to book a bundle and save and instead it was more pricey than the individual booking. And they are not helpful at all they can’t even explain you a reason or assist you in any way. You will end up placed in a hold for hours and jump you from one agent to another wasting your time. I will never and my friends will never use this site again.

Priceline is full of **. This business sucks like HELL! DO NOT USE THEM PLEASE. THEY WILL KEEP YOUR MONEY. I explain them about my issues & they wouldn't refund my money. They are full **. You should be able to refund. Have you have a very good reason to.

I have booked a flight in Sept 2021 and I canceled my trip for a personal reason. Priceline people gave me a credit on the account and said that I can book a flight within a year. I have been calling them for 2 days and they have put me on hold for almost 3 hours in 2 days. Now they are saying that it's not showing on their account and they told me to contact the airline directly. I called the airline and they are telling me that as you got an email from Priceline you need to check with Priceline people. This is the worst service I ever received. I would never recommend Priceline to book flights.

I had to make a change in my airline reservation due to circumstances beyond my control; and in dealing with Priceline and trying to get clarification they rudely redirected me to the airline..."we have no control over what the airline does". They did not listen to my concerns, refused to give me contact information so I could file a complaint in writing, argued with me and made a bad situation worse. I had to call 5 different times. With no resolution, got hung up on once, called back and had to keep repeating my request with an end result of "don't worry about it."

I spent hours on the phone after one of their employees said that she had change the date of my girlfriend returning flights at no cost (I have an email from her and our conversation recorded). When I got to the airport the airline company told me that Priceline had canceled my flight, I had no choice but to buy a new ticket from the airline (at full price), that obviously created some tension between my girlfriend and I (Thank you very much). Instead of trying to make it right, they just wasted my time, money and energy and almost cost me my relationship. I will contact my CC company and will never buy anything with them ever again and I will also make sure that my friend don't as well. Do not buy anything from them, if anything goes wrong especially if that's their fault they will not help at all!

After seeing an advertised hotel, booking my reservation, and then checking in at the lobby we then entered our suite in literally disgust. We didn't stay more than 20 minutes after noticing areas of the room appeared to have never been cleaned or wiped down. We immediately left and contacted Priceline where no accommodations were available, no effort to provide us with a room, a credit, or a follow-up. I spent almost $100 on a room still not refunded for and offered $11 accomodations. Supervisors are not available instead you're told no and disconnected. Don't ask for any customer relations or corporate information as they do not provide. This company stole My money and they should not be in business with their customer service Representatives who are unprofessional and inconsiderate.

My wife booked three nights through Priceline and needed to cancel the first night, she did not need it. They told her it was nonrefundable so she still had two remaining nights at the hotel. At arrivals the motel manager told her that Priceline had canceled her rooms that she had paid for. Upon contacting Priceline, they told her they could not refund her money. So they basically ripped the rug out from under her and my daughter and kept our money. In a nutshell they basically canceled her rooms right out from under her and kept her money!!! I highly discourage anybody from using this third-party scammer.

Priceline cancelled airline ticket when a problem came up with Jet Blue, they advised me to rebook airline tickets so we could still make our trip. Almost 30 days later, they charged my bank account and now we are fighting with them after multiple phone calls to get a refund. All we are getting is run around, it get escalated and no one calls us back. Our bank even confirmed to them that they charged our account without my approval, all I want is my money returned to me.

So I went on Priceline website to rent a car Monday thru Friday because my sister is here from out of town and she bought a house to fix up and sell, my lights are out on my car so I wanted to rent a car to go help her, Sunday I woke up with a sore throat. Didn't think nothing of it. Monday that developed to a cough. I knew Priceline refund so I tried to hold out til Tuesday to get the car. I felt worst and I tested positive for Covid. There was no way I could get the car. Spoke with Hazel ID number ** from the Philippines or whatever. She said, "Priceline doesn't care what happens to you. You can't change or get a refund." How rude. We are in a pandemic and these companies are using this to take advantage of customers. STAY AWAY FROM PRICELINE IF YOU WANT YOUR MONEY!

Waited 2 hours in line to get my reserved vehicle and never got near the counter. Had to make other arrangements to make my meeting. Allowed 3.5 hours. No refund, no credit, too bad! Poor customer service!

Made a reservation at Holiday Inn Express in Hampton, VA, and my right arm gotten "eaten up" on my first night. Priceline, in cahoots with Holiday, would not go to bat for me. Had to change rooms at 1 a.m. This was 5.5.2020.

I bought two flight ticket from Priceline and I canceled the during the free cancellation timeline. I got a cancellation confirmation that said I will get full refund. I called them few times every time they are saying they are processing the refund and I will get it soon, but after one month still, I haven't received my refund. I disputed the payment with my bank hoping I can get my money back...

I am so disappointed with the service of Priceline. Hours spent waiting in an airport when I could have transferred nearly immediately. No heads up about needing a Covid test to reenter the USA. I would not use their services again.

Weeks ahead of my trip I reserved my car. A standard size SUV, price was reasonable ($372 for a week). Get to Jackson Evers International Airport and find out that the car was actually reserved for FLORIDA rather than MISSISSIPPI. So now the car got downgraded to a Ford Focus and the cost went up to $899 for the week.

I cancelled a flight on March 27. Store says 5 to 10 business days for refund. It is now May 7 and no refund. Was promised check would be used on May 3 and would be 24-48 hours to review refund. Talked to them today and check request hasn't even been submitted. CUSTOMER SERVICE IS HORRIBLE. NEVER DOING BUSINESS WITH THEM AGAIN.

They have a policy where you can't get your money back if something happens and are you unable to make a flight or pick up a rental car STATES away! For a travel agency, how can you NOT be flexible! They hold your money hostage! NEVER have I had such a bad experience with not getting my money back for times when things change. THEFT!!!

I made a hotel reservation using this scammer company. They took my money and send me a confirmation e-mail stating that my book has been booked. A few weeks, later when I arrived to the hotel, they did not have the book reserved. All they did was apologize... truly ridiculous and would not recommend them to anyone.

Used the company to find me a 12 passenger vehicle. They connected me with Hertz and booked a Van but did not confirm that Hertz could provide the correct vehicle. I had to cancel reservation. They could not then find me the correct company to fix the issue. Now I have my money on hold so I can't find through my own source or different company. Customer service was zero help and refused to elevate me to management.

Rented a car thru the app, then the day I was supposed to pick up my Van/truck rental, I get a call saying “no vehicles available," there’s nothing they can do, and if I want a refund to call the 1-800 number.

I called Priceline to make changes to the itinerary for a round trip from Alaska to South Carolina. I spent an hour on the phone allowing the representative to make changes, go over the details and pricing, and confirm what I wanted. By the time we had everything in place and ready to go I was informed that they needed to consult their rate desk to get the purchase authorized. That took another 15 minutes. They actually got one of two flights done. They had to consult the rate desk again for the return flight which took another 15 minutes. Then they told me the return flight wasn't available anymore so we had to stop everything and refund the itinerary changes. They told me I had to call the airlines and get the changes done through them. Which means I had to call Alaska Airlines and Delta Airlines to make the changes to my itinerary.

Booked a car rental for 10 days had to leave due to family emergency and two reps told me the fees for the days unused were non refundable and kept repeating the statement. I understand having a policy in place but they could not offer any other solutions to help in my case. Either use of another rental credit at a later date or a partial refund. This says a lot to me, it says "We at Priceline don't care what life brings to our customers we are not Giving one dime/credit back to you!". This will be my very last time ever using them. And I hope no one else does as they don't value customers that have emergency life situations.

Don't use Priceline especially if you are booking overseas trip. They are using Agoda website which is terrible. They changed our three bookings and send a confirmation email after two days. When l reviewed the bookings and called they asked for a cancellation/modification fee. All three bookings. The same issue. Be careful.

I thought going through Priceline would be no stress. We booked our travel and flight and hotel through Priceline. We are now being charged double on the resort fee in Vegas which it clearly shows we paid in our email. We have called three times and no one seems to wanna help. Can’t escalate to a manager. I am so frustrated. Had booked a rental car to be included in this. We got a phone call later that the rental car was not included. This has been one issue after another. We were promised more and of course never got it. Stay away.

I book a trip on 4/13 and cancelled it about 3 minutes later. Was told I would not be charged. On 4/14/22 I was billed and charged for the trip even though I had cancelled airfare. I started calling same day for a refund, here it is 5/2 no refund even with emails saying refund was processed. They told me bank is holding it up, but I called back, nothing pending. Thus I have called everyday since wasting a minimum of 1 hour each time with no results. They want a copy of my bank statement now. Got it, no results. So AVOID them at all costs. I have since moved to Booking.com for parts of travel I use and they are less expensive. They have lost a long time customer. They have no complaint line you can call, you get to same group of people that don't know how to help and they read off of a script. I think Priceline is non-existent and was taken over by hackers taking you money whenever they can. No consumer line to call nor customer relations.

I booked through Priceline a stay at Hilton. Priceline charged nearly $50 for taxes and fees. Hotel then charged $33 for taxes and fees. Read Priceline's Q&A on this. They get to do this and keep the money for extra profit. Crooked as the day is long.

on May 1st 2022 I called to book hotel, car rental and flight from Priceline. After getting confirmation after struggling through the English to Indian barrier I received confirmation through my email on the hotel but not the flight and car rental. Calling them I Was told they had no record of this after they charged my credit card account. I kept asking to speak to a supervisor who told me his name was Clark and he was it ....I couldn't speak to anyone higher. I asked him if he owned Priceline and he said no, but I could not speak to anyone higher. He was worthless along with everyone else I spoke with. So now it's up to me to figure out how to cancel what they charged my credit card for and make new reservations. I won't be using Priceline ever again.

I was planning our first family trip after no travel during the pandemic. Traveling with two children including a newborn is stressful enough. I booked a trip with the notion that I was paying a lower price than what was actually presented to me on my email confirmation. I understood that the reservation was nonrefundable however, modified price was not made clear to me on my reservation (not sure if there was a glitch). Immediately after placing the reservation and upon reviewing the email confirmation I realized the change in price and contacted customer service online via chat. After speaking to an agent, the chat was ended by the agent even after I was not finished expressing my concerns and situation.

Booked a direct flight from Boston to Ft. Lauderdale on Jet Blue through Priceline. When we got to the airport they said our flight was going to be on American and it wasn't direct and would be going to Miami. Not only did this cost us several hours of vacation but we were unable to make it to our car rental on time and had to upgrade. Cost me hundreds of dollars in extra fees, put me on a much worse airline and the aggravation. Also I had purchased a window seat and that was changed to a middle seat and my wife and I were unable to sit together. Terrible experience and no communication. Bait and switch company. DO NOT USE

Just had one of the worst customer service experiences. Tried contacting Priceline through web chat about a booking change and they took me in circles with no resolve. Representative told me to call their number after I repeatedly told them the number is not in service and not working at all. They wouldn't tell me why the number doesn't work and wouldn't give me an alternative. They told me to call the number and schedule a callback even though I had mentioned the number doesn't work. Eventually the representative said "This is too complex and I can't help you." and just ended the chat without even saying goodbye. RUDE and unhelpful. Do yourself a favour and do not book through third-party sellers.

I booked my flight ticket from Priceline and I can only say nightmare and horrible. I absolutely never ever do any business with them. I was on a phone with them 3-4 times to make changes to my flight and each phone call took 2-3 hours. I have been charged twice 2 times and believe it or not right now I am writing this review I just want to scream my anger out because the ruined my trip and happiness. They should not be in business but hey the world run by thieves. They always win.

This company is great at booking you and taking your money....but if you dare cancel, forget about getting any help or compensation. I paid a full fare ticket and needed to cancel. I even paid extra fees so that I could get a full refund, but I was told I missed the cancelation window by an hour and no exceptions or refunds. I will never book with this company again and certainly don't recommend.

I rented a car through Priceline and paid for the car up front. The information identified that I may be charged for extras like toll charges, car seats, or other 'optional' services. But nothing mentioned insurance. I rent cars a lot. In fact, I worked at a car rental place while I was in university. So I know how it works. I always rent front Avis and had a reserved a car from them, but then saw a deal from Priceline I couldn't resist. $16/day! The Avis rental was $42. So I booked the $16/day Priceline deal through Economy rentals.

I don't trust this company anymore, for all my travel bookings I always go with Priceline. Now, I noticed they take advantage of once you request a refund on trip canceled, they will not provide refund or continue with the reservation.

I booked hotel reservations through Priceline.com. I traveled 2 states away, which was over 9 hours of driving. When I arrived at my destination, I was told that the hotel was overbooked, and they had no room for me. This was the LAST thing I wanted to hear, after a long drive and not knowing anyone in the area. No other hotels had room either, due to an Apple Blossom Festival occurring that weekend. The associate at the hotel front desk told me that Priceline “buys up so many reservations, without knowing how many rooms there truly are available. Also, Priceline doesn’t share individual’s contact information with hotels - if they had, the hotel front desk would have contacted me before my trip began, I wouldn’t have wasted 20 hours!!

I rented a car from Hertz, through Priceline. Prepaid two months in advance, and when we arrived there was NO vehicle… Stranded at 1:30 am trying to find alternative transportation to get to our destination. A horrible experience. Priceline took zero responsibility and said Hertz would have to solve the problem. All we were given was a refund— very disappointing

Absolute horrible experience. I thought Priceline was somewhat reliable since I never had an issue with it, but this absolutely ruined it. I paid extra for the seat selection but when I called Priceline, they said they have no record of us paying. I called the airline, and they said I didn’t pay for it. I have all the receipt saved with the original price of the ticket and the amount I paid for for the extra seat selection fee. However, they say they don’t have a record of this and we can’t get a refund. Priceline customer service ended up frustrated with me and keep saying I didn’t pay for it even though I sent them proof of all the payment and original price of the ticket without the upgrade. The lack of accountability and unprofessional service is absolutely disgusting to see. The best bet is always buy through the airline instead of this kind of websites. Absolutely horrible.

I was going to rent a car to go to Kansas however but last minute I was unable to come up with the deposit and being the trip was only 1 hour away chose to drive my own vehicle. I'm out $111 is Priceline refuses to refund me my money. I rented a car through Avis and they said they can't do nothing because Priceline is blocking my refund.

I booked an international flight with the help of an associate. However, a week or 2 later the airline made an unacceptable change to my itinerary. When I tried to modify my booking due to the change, it wouldn't save my selection. When I tried to select "refund" it said the airline wouldn't allow it. That's unacceptable, to have paid for a flight that is now forcing a huge change. I am NOT collecting my checked bag at Newark and traveling an hour through NYC to get to JFK. Not happening. Not paying for that. The virtual chat assistant and the virtual phone prompts are ineffective and they kept giving me the wrong information for my trip ID. No, I'm not flying to India and no, my flight reservation isn't for last year. When I FINALLY got through to someone on the phone, he told me there was "no change." Yes there was, and I don't care who made the change as long as someone fixes it.

Years ago Priceline was responsive and had good deals. Experience last year was that I was double billed by a hotel and I eventually resolved the problem no thanks to Priceline. Latest trip is an overseas reservation where a Priceline "travel agent" apparently used "Agoda" to make a reservation at an overseas hotel but the hotel cannot confirm that I have a valid reservation.

Priceline confirmed a room with a single queen bed for 2 people only, when I actually purchased the advertised room with 2 double queen beds for 4 people. You're putting your customers in uncertain situations when traveling to unknown places due to your false price and room type advertising. Absolutely disgusting! At the time of booking you should show the actual rooms that the customers will actually receive not something else. This is not only deceiving but false advertising too!

Really, zero stars. Priceline claimed they refunded me, but they couldn’t produce the record nor its details. They said the record indicates they refunded me, but they couldn’t access it to say what credit card was used, etc, even though they knew the credit card number for the original charge and other transactions. Very frustrating because I have no way of contacting the actual company, and can’t talk to anyone other than a help desk employee somewhere. On at least two occasions my call was disconnected, and I had to call back and start over with a new agent. Absolutely horrible customer service.

Booked a flight from Sea to BWI through Priceline, showed up on the day of flight at 5am only to find out no such flight was ever scheduled in the first place. Called Priceline, was told it is the airline that cancelled and that they were not accountable. I asked why wasn't I notified of the cancelation so I could make prior arrangements according to the change, they lied and said they tried to call us to inform. Verified the phone # they had on the file, checked my phone record but no missed call, voice message, or text message. Talked to 5 different agents, had to explain the situation all over again each time with no clear answer as to how they can compensate for the loss of money and time their lack of communication caused us. Ended up having to fly into a different airport 8 hrs later than the original landing time, which made me spend extra for the rearrangement of pick up and miss the event I was to attend.

I've been using Priceline for two years on a daily basis due to being homeless. I used Priceline thinking I'm saving however noticed today because we were locked out my husband's Priceline account and had to call to get it reset that I'm not saving money. I'm paying more. A person sitting next to me not a vip member logs into Priceline and can pay less than what I pay as a VIP gold member so I call Priceline the reservation department. Quoted me a price and told me I was saving thirty percent but it was an even higher price than the person next to me and the one I just got of course they can't help me when I address the issue so they transfer me to another dept who tries to give me excuses as to why this is.

I want to bring to the attention of all those who rely on bidding for hotel room on Priceline using Pricebreakers. I am bringing to your attention our harrowing experience on a recent trip to New York. We drove from Boston and arrived at around 10 PM. We had our 16 year old daughter traveling with us. First of all, we couldn't locate the hotel as it was nondescript and in dilapidated condition. We had the worst shock of our life when the hotel quality was lower than 2 stars even though Priceline promised and charged for a 4 star hotel. It was 10 PM and we had already checked into the room. The carpets were completely soiled and the corridors were stinking. The room was even in worse condition.

Returning flight got canceled and only offered one for the day before or the day after with a 8hr layover so neither one would work for us. Tried to cancel the whole trip. Called Priceline 4 times and talked to 4 different people and no one could help get my trip canceled. All they could do is give me phone numbers to call but after calling rental car place they told me that I paid Priceline and not them $270 for some great service to get phone numbers. I wasn’t able to get any of my money back from this trip even though I bought that trip insurance which is a joke. Also very rude people when trying to make a clam. The total amount I lost was $587. Thanks Priceline for robbing me from my hard earned money.

On April 15th I booked a hotel reservation through Priceline. Upon arrival at the hotel the receptionist asked for my ID, when I handed it to her she immediately handed it back and said "I can't let you stay here" and shoved my ID back in my face and started to walk away. I asked why she couldn't let us stay here and stated again that I had made a reservation. She said "You're a local. You can't stay here." I asked why being a local made me unable to stay there and stated that I had already paid. She said "the booking service should have informed you of that." She then turned around and walked away. I called Priceline and let them know what happened and the agent I spoke with was absolutely unbothered and told me they would refund me.

Booked a hotel OYO "hotel" Wilkes -Barre PA through Priceline and upon arrival nobody was at the reception. Called several number. Mr. ** answered and told me that a man was on its way. Upon arrival the man gave me room # 10 key. A disaster. Empty condoms, pubic hair. A disastrous room with heavy smell of ** emerged plus, hookers loitering on the property ground offering services. Not satisfied. I have asked another room which was not available. Calling Priceline the rep. in a call conference did not was very accurate. Calling Priceline again, they were beating around the bush with futile excuse, concluding that Priceline supports prostitution.

Traveling to St Augustine Florida. Booked a room on Priceline close to my location. It gave me a room two and a half hours away from where I was the wrong way. Contacted Priceline. Told there was no refunds, customer service is terrible and rude. Would never recommend or use them again.

Over a period of a couple of weeks I have attempted to book a flight on Priceline. Each time I found an acceptable flight itinerary and tried to book it I received the same response: "We're Sorry, that flight has just sold out." I spent an hour one afternoon trying itinerary after itinerary (a total of about 25 options) and received the exact same reply to EVERY one of them. There's NO WAY that 25 flights "just" sold out in less than an hour. Of course, each successive itinerary chosen was more expensive than the last. I even "leap-frogged" some cheaper choices, figuring the more expensive or more obnoxious itineraries were more likely to be available. Same outcome.

Being a VIP Member did not help me when I needed to cancel a 2 night stay. Due to unfortunate circumstances, my Daughter's wedding had to be cancelled. Priceline would not let me move the dates, change locations to a different hotel for a different trip, or even try to come up with a fair cancellation fee. DO NOT USE PRICELINE.

I had a function to attend in Quesnel BC and booked with what I thought was for the Ramada that was within walking distance from my function. The booking was from Fri/15-Mon/18 April. Somehow the booking came through as a choice of three hotels and that the final location "would be revealed after the billing was complete". I was given the Super 8 Wyndham. I called the hotel the day after and indicated that I would be arriving on the Thursday 14th, instead. This did not appear to be an issue. I arrived and the individual at the front desk could not book me in as I "was booked in on Friday by another company". ???? I was annoyed and very displeased at the location which was "NOT OF MY CHOOSING" and the individual said he did not want me at his hotel.

I booked a hotel through Priceline, that accepted pets. I booked my hotel. The day before, I call the hotel and they said that they do not accept pets, to call Priceline and get the refund. Priceline said call the hotel and get the refund. No one is taking responsibility especially Priceline, whose app still states that the hotel accepts pets.

My trip was cancelled but I can't cancel my car rental. It's enough that it is non-refundable which I didn't know but you can't even cancel it. So a car sits at the LAX airport waiting to be picked up but it's not going to be. And they could be renting it out, but Priceline cannot cancel it due to the third party it's supposedly booked through. The car is with Dollar, but calling Dollar doesn't any good because they can't cancel it either. It's bad enough being out $75 for a car rental but not being able to cancel it is ridiculous. I will NEVER work with Priceline again.

I rented a car through Priceline who then partnered with rentalcars.com. I asked for a car to be delivered and returned to Tamarindo but when the confirmation email arrived it said the car would be at San Jose...several hundred miles from me. The website would not allow me to change their incorrect location. It also said I would be charged in full for cancellation which I attempted to do within a few minutes of all of this happening.

The resort has graciously placed Tyson and Lindsay where she has easier access food, pools, view. A wheelchair is available for her if she needs to walk longer distances.

I had reserved a rental car through Priceline back in February. The car company Ace had provided me with a car that was substandard and I returned it for a full refund 5 minutes later. The charge on my card was $255.47, Ace only returned $224.47 which was $31.00 short. Ace explained to me that they were only paid $224.47 which was the reason for the refund being $31.00 short. Ace stated. "The other $31.00 that you're looking for was the charge that Priceline charged." So I reached out to Priceline only to be told they could not help me. They refused to reimburse the $31.00, I will never use this online company again.

Priceline is the most unprofessional company I have ever reserved a car through. Why, you ask? Priceline reserved a car for me in the wrong state. When I called Priceline's customer service to correct problem either by a transfer of the reservation to the correct state or at least a refund, so I could apply the money to a new reservation, I didn't receive the proper assistance. Priceline's customer service is located in the Philippines and agents seem to be ill trained in customer service relations. In fact, the agents in customer service just passed me from one agent to another, then I was finally told that I could not transfer my reservation to the correct state or get a refund.

When I went online with Priceline to rent a car, it said the daily rate was $54 for four days, which I was ok with. Then, after I hit the button to make the reservation and pay, the rate had jumped to nearly double- $106 per day for four days, and they refused to let me cancel. In effect, they stole $208 from me. I am livid.

We are purchased airfare and car rental through Priceline. The airfare worked out OK, but the car was provided through Hertz, which broke down in the first hour of the trip! Hertz refused to bring a car or help us with the situation. We were expected to get our own new battery, which no one will touch in a rental car, and get the car back to them if we wanted a different car. In the end, we ended up spending extra money and received nothing from Priceline for hertz! two months later, and we have received absolutely nothing in retribution!

I rented a car at Thrifty Car Rental through Priceline to be picked up at Johannesburg South Africa. When we landed at the airport and went to pick up the car, Thrifty said I didn’t have a reservation. I showed them the reservation confirmations and Thrifty wouldn’t accept it. The guy at the counter has diverted my attention and skimmed my card. So they would not honor my reservation and then hacked my credit card. Priceline when I contacted them only used robotic answering which was useless. Thrifty finally rented a car to me for double the confirmation price. The only thing the robots would allow me was to change or cancel the reservation. I will no longer use any third party company as they don’t have any customer service.

Priceline site offered a deal on a booking. Offered 3 hotels but I could not pick the hotel in order to get the deal. I had been looking at hotels in one location and that's when Priceline offered the "Deal". What turned out to be a deal was they put me in a hotel 45 miles from my destination. They said the screen said the town was stated but I did not see that they had changed the location. I believe they purposely changed the screen location in order to make it look like I had seen the wrong location when I booked. Why would I book a hotel 45 miles from where I want to stay? They would not change the booking or cancel it. Horrible customer service. I will never use their service again, Stay away from them everyone. I will attempt to dispute the charge.

I booked a trip to Europe last Spring with Priceline, which also included a car rental. The trip took place on 10/14/2021. When I arrived to the airport I discovered that my trip from Albany NY to Newark NJ was not booked with United Airlines, as was stated in my Priceline ticket. According to Priceline I was to fly out at noon to arrive in Newark NJ and then late afternoon I was to fly to Munich, Germany.

I have been attempting to receive a refund from a cancelled travel package from Priceline for FOUR MONTHS!!!! I have sat on hold and been pushed from person to person. I have waited for return calls and emails that were to arrive in 3-5 business days. Here I am still waiting for my refund of 1031.98. I was told I could not receive a refund, so I asked my bank to dispute the charges. Priceline refused to cooperate with my bank. I was then told Priceline would not refund me the money as long as my bank was involved so I asked my bank to close the dispute.

I booked 2 rooms for 3 nights in Rome Italy and when we checked in, the hotel did not offer air conditioning; instead, they suggested opening a window. This hotel is offered on Priceline as a 4 star, with climate control. I called Priceline for help in a relocation but instead, they asked me to call Agoda, their partner. Agoda refused to work with me as they did not book the hotel, so after 2 attempts for both priceline and Agoda, agoda determined they would not relocate the rooms at another hotel. And here we are spending 3 nights. Will never book with Priceline again.

I will not use Priceline again. I scheduled a trip back in February 2022, the flight was changed to a date that would not work for me. I made the cancellation within the appropriate time period and allegedly a refund was processed and issued back to me by the end of February 2022. Here we are mid April 2022 and I've yet to receive my refund. I've called multiple times and you have to go through several people to get to the airline refund people and still not any help. I've filed a dispute with my bank card and we are currently at the mercy of Priceline doing whatever research they have to do to resolve the issue. I'm currently very discouraged.

Customer support is no support. After calling them 20 times a day... They try to sell tickets more than actual cost by saying that the said tickets doesn't exist any more and take extra to fill their pockets (specially Mr **)* then on site they say price match guarantee but they don't do. We tired & finally we cancelled our booking and took tickets at low price from another site.

Booked through Priceline, their website said that the hotel had free parking, free breakfast and an info pool. We get to the hotel and it had none of those!!! They had the wrong date for our reservation, they weren’t going to fix it but Thank God the hotel honored it and we didn’t have to sleep in the car because Priceline doesn’t Care!!! Call the hotel and make sure before you make the reservation, because Priceline isn’t correct!!! After charging over 50 dollars more than they should, they don’t want to resolve anything. Priceline is always right, and the customer is always wrong according to Priceline!!! Beware when you use them!!!!

I reserved my rental vehicle April 6, 2022 for April7-10, 2022. Paid $244.08 online. It stated it was non-refundable even if the vehicle is not picked up. I wasn't worried, because I was in DESPERATE need of the vehicle. I arrive a bit early for pick up. Have everything printed out, my ID in hand, ready to go. The rep of NATIONAL then informs me that since I went through Priceline that he would be putting a $400 deposit on my credit card.... (Excuse me?!) "Do what? I've already paid $244 online. On top of the insurance coverage I added to it as well." I said.

Upon review of the accounts against Priceline that have been posted, it is my belief these are common practices with this organization. I too, booked several flights last year due to my mother being ill and needing surgery. With Covid and her age, the surgery was pushed back rescheduled several times. With each occurrence regarding the booking of my flight and car, I literally cancelled within hours of booking. I was informed that the airline does not offer refunds, but I could contact the airline directly. After multiple attempts, I never was able to speak with an agent or received a call back. I have all documentation of when I booked with times of confirmations and times of cancellations.

I rented a car online with Priceline, they gave me a few options and I choose Economy Car Rentals located at 3356 Elmbank Rd, Mississauga, ON L4V 1A6. I choose to use my own car insurance and provided proof of such, they charged me $5.99 a day to do this a fact they did not mention to me at the time of booking. The car I received was Dirty and not Clean, when I asked for a clean car they said that was all they had at the time. I just got off a flight from Newfoundland, I was tired and in no mood to argue so I accepted the rental (Of course I took Pictures).

I purchased airline tickets through Priceline. We needed to make changes and eventually cancel our flights. We were entitled to a refund. Getting in touch with them on the phone was very difficult. There was a long wait, sometimes they called back, I got "disconnect" constantly, no one could solve my issues with cancelation. The worst part was when we had to change our destination, the Priceline agent mistakenly changed our cabin class from business to economy. Luckily, we caught it, but it was a nightmare trying to get them to fix their mistake. I had to contact a CEO via email to have him assist. Requesting a refund took countless hours and phone calls. Most agents were nice enough, but could not help. Some were too difficult to understand. I will never use Priceline again.

Made reservations and found it when we checked in that the hotel hasn't had a hotel tub for 2 years. Priceline still advertised that it has one. I explained to Priceline that this is false advertising and I need to cancel my reservations and receive a full refund. They refused, stated that their reservations were non-refundable. I explained that had the hotels been as advertised this would be understandable. It wasn't the case. Those is a law for a reason. Customer service with Priceline was horrible. Didn't care whatsoever, and has still not updated the site.

I bought 3 tickets at Priceline and 4 tickets at Expedia. Same flights, same time, same destination. Expedia gave better prices. So I asked price match, since priceline said they have best price guarantee for their vip members. Sent out my receipt to priceline and they said they couldn’t give the price match. Ridiculous. Then don’t state that there’s price guarantee for vip members.

I booked an express deal after having done so before. The trip prior was amazing and I loved my room. I get my booking today (different state) and the reviews all scream ROACHES. No cancellation policy.

I have booked travel through Priceline in the past and had no problems. Tonight has been the worst that I've ever had and WILL NOT go through Priceline Again! I was trying to book a vacation (Hotel, Plane, and Car Rental) through Priceline. Did it about 5 times and each time it came up with "This Flight Has Been Sold Out". The last time a new message came up "Your Credit Card Has Been Declined." was Interesting! So I called the Credit Card Company and explain what had happened and they informed me I was charged for all those times. The total amount is $4,000.00 and more. So why did Priceline do this? Now I have to jump through several holes to get these charges drop.

My sister recently booked a flight for me on Priceline and I'm trying to cancel my flight and get my sister, who is disabled, her money back. Depending on who I talk to, I get a different answer each time on the same questions that I ask. I will never use Priceline for anything ever again.

Less than 12 hours ago I made a reservation with Priceline for a hotel. I will be visiting Barcelona for my first time and staying one night before leaving for a Mediterranean cruise the following day. I had the hotel, Grand Central Hotel Barcelona, at the top of my list so went to book. During booking I saw an advertisement for the Priceline Deal which advertises 3 hotels of the same quality and same area for about $100 less than the price I was about to spend on the Grand Central Hotel Barcelona. Using this is essentially a gamble - you could get what you want or not, but nonetheless, you stay in a nice hotel in the same area and save some money so I didn't care... as I don't plan to spend much time at the hotel anyways. A few hours later I was doing more planning and realized the hotel was nowhere near the area of the hotel of choice - over an hour walk from the hub of Barcelona and the hotel that was my first choice.

I booked a hotel into a small town, Holtville, CA. I did that back in February, completely paid for 3 nights. When I arrived in late March, at 10:30pm, I was greeted at the parking lot by Homeland Security telling that the hotel had been taken over by the state of California for immigrant Covid quarantine. Basically, the hotel was closed to travelers. I called Priceline and explained my situation. Not only would they NOT issue a refund, they would NOT relocate me, either! Their script was always the same; can't do anything without verifying with the hotel. My frustration kept mounting because they refused to accept that the hotel was CLOSED and that there was NOBODY staffing the lobby!

I would never book a rental through Priceline again! I booked a car rental reservation and went all the way to the airport to pick it up, just to find out they didn’t have any cars available. When I called and explained this to priceline, they said that they would have to do an investigation just to give me a refund which would takes 2 weeks. I can't get a car so I want my money back now!!!

I booked a trip and unfortunately due to financial hardship I had to cancel. I paid for insurance and they promised 100% money back guarantee. They only refunded me a partial payment. I have been contacting them, the insurance I purchased through them for days now and no one can give me a straight answer or give me my money back and now I’m stuck paying my credit card for a trip I can’t even take.

I bought 2 airline tickets through them to go to my son's boot camp graduation. I chose the upgrade option for refundable tickets, which cost more. My trip got canceled. When I called them to get a refund, they informed me my tickets aren't actually refundable. They blamed it on the airline, stating the airline does not offer refundable tickets. So I asked them why they offered me an upgrade to refundable, which cost me an extra $100 per ticket, if the tickets really weren't refundable. They said they can't answer that question. So now I'm out $1,200. For this same trip I also did a rental car. Which they currently still will not let me cancel. I called the rental car company to cancel and was told I have to cancel through Priceline since that's who I did the reservation through. They have yet to cancel it.

Booked a room through Priceline by DFW airport. It was overbooked and I was not permitted to stay at the hotel. Priceline did absolutely nothing to help find another room. I sat in the parking lot for two hours trying to find another room. On top of that my card was charged the full amount for the stay. It's been 3 weeks and hours on the phone and still no refund yet. Wow. I'll never use Priceline again.

Clearly this is their Cancellations and Changes Policy. Your Reservation Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book. I fall under the part about the first night penalty. At first they were willing to only charge me for the first night but then started with a run around stating that the had to contact the hotel and verify my claims, before cancelling my booking.