Priceline Reviews

One of the worst car rental experiences I have had. NextCar didn't have the courtesy to call or text to tell me they had no vehicles available after sending me a confirmation that my reservation were accepted. Then they offered no alternatives for renting leaving me stranded in SeaTac airport trying to find transportation. Delayed my drive to my destination 24 hours and cost an additional $200 to rent a used vehicle from Hurst. Never will I use or recommend Priceline or NextCar in the future. John **.

I had a car reservation booked through Priceline for July 18, 2023 to July 25, 2023. I paid for the reservation, received an email confirmation with my trip number and confirmation number. However, when I went to pick up the vehicle (from Fresno Yosemite Intl Airport), my reservation could not be found. The customer service person at the desk suggested I call Priceline, which I did. Even Priceline could not find my reservation. Funny though, they could see all of my information. They suggested I cancel this reservation and book a vehicle with the desk. I asked to speak with a supervisor, and got hung up on. NOT PROFESSIONAL. By the time I tried to book another vehicle at the desk, there were none available. I did cancel and asked for a refund, which I received two days later. This was a terrible experience and I will never book anything through Priceline again.

I went to Priceline to book a hotel, they were offering 10% off rates if they chose the hotel for you. They stated the hotel would be similar to La Quinta. However, they ended up booking me at Mainstay Hotel in Williamsburg,Va. the ABSOLUTE WORSE hotel I’ve ever been to in my life. This hotel was roach infested and when I brought it up to the front desk the lady proceeded to give me a can of roach spray for me to kill them myself, not to mention that the entire building has a very musty smell including the sheets. A dirt ring in the bathtub, this hotel should NOT be offered until these issues have been resolved. When Priceline contacted the manager of the hotel for a refund, the manager denied any refund and Priceline was not able to compensate me either. They offered a 20% off coupon for next time. At this point I will not be using Priceline ever again. It’s disgusting and unsanitary.

I had booked my family vacation to Hawaii thru Priceline. Everything was paid and we flow to Hawaii with no issues. The day before we are going to be returning when I go and check-in to my flight with United, I get a notification that no reservation. I call United to see what is going on. They inform me that the travel company will be able to explain. So, I reached out to Priceline to see what is going on. They claim that I have disputed my flight home. So, I asked them who did they speak with? They say they don’t know. I ask them, "Did you send out a cancellation email or text?" They said they are not sure. I asked them what credit card number. They said, "Not sure."

No help at all with what they booked for me. They take your money and you are on your own. Customer service they have no idea what that means. I feel very ripped off by them as this will be sorting me money and time. Never again. And yes I will spend lots of time giving them 1 star review.

We booked through Priceline for a round trip flight from Chicago to NY. For the flight on the way to New York was a layover so our flight was from Chicago to Pittsburgh - Pittsburgh to NY. (Laguardia Airport). We chose our seats because we were traveling with Children and wanted to make sure we could sit with them, so there was an extra cost of $64.00. The morning of our flight, we received an email saying that our flight was cancelled and they rebooked us on a flight that would have taken us to Pittsburgh one day and NY the next day and to JFK airport not Laguardia. We went to the airport and was able to get a same day flight NY, still with a layover in Pittsburgh and to Laguardia Airport. We were not able able to pick our seats however, but were able to sit at lease by one child.

I tried to use Priceline to reserve and rent a car from Nu Car in San Diego. Arrived and lots of people having issues and there were no cars available - overbooked. The response was to call Priceline. Which after 30+ minutes of waiting and hold connected to an agent. No help. I asked and escalated to a supervisor. No help to move or set a new reservation for me. Basically told "you're on your own" to fix and resolve. Poor results, poor service and basically you're on your own. Go direct. Don't use Priceline and don't rent from Nu Car.

If you want to show up at your destination and not pick up the rental car you paid for because Priceline is terrible at the one thing they do (reservations), then you should book with them. I will NEVER book with Priceline again.

Booked a car with Priceline online from Canada, for Romania, for $ 1.100, when I got the car the contract was with MOBICAR SRL BUCHAREST, they charged a deposit of $ 4.900 (if I have no accidents with the car which I did NOT I will get back $ 4.900) and now they are not refunding me back the $ 4.900. I GOT CHARGED $ 6.000 for a small car for 5 weeks. Never ever again. STAY AWAY FROM THEM!

My experience began before Jane actually. But I would say it was all horrible. Just horrible. In short, I bought a ticket to fly from London to Toronto return. I bought it within the 24 hour cancellation period. This is important because during this period Priceline hold onto your payment in case you cancel. Makes total sense. When I initially called the first operator that dealt with me she explained that during the 24 hour cancellation period the funds are not released to the airline as I could claim the funds because it is during the cancellation period. This made complete sense again. She further explained that the 24 hour period was EST, I had bought the ticket in London, where I was GMT.

Do not ever use Priceline. They took me off of a morning flight and placed me on a night flight so I will miss what I was going for and will be stuck in the airport at 12:30 pm. My granddaughter is traveling with me. I talked to them several and ask them to fix it. They said no because the flight was 300.00 dollars per ticket. I could pay it and they would change it. Otherwise no. I talked to several managers. They were very rude and unhelpful. I hope no one who reads this go with someone else. They have bad business practices.

Priceline does not want to help you make changes to your reservations. They are extremely difficult, and do not care about customer service relationships with repeat customers. They lie to you, and are not willing to work with you.

Worst airline experience EVER. I have a medical condition that requires frequent bathroom visits. I Purchased upgraded seats (bulkhead) so I can get in and out of my seat without disturbing the other passengers next to me. I paid $150 for the seat upgrades at the same time as my ticket purchase. They secretly refunded me the upgraded seats without notifying me and gave me the worst seats on the plane, now I have spent hours on the phone trying to get them to fix the mistake. When I contacted them they let me know they can't do anything, took no responsibility for their error. NEVER WILL I USE PRICELINE EVER AGAIN. Please do yourself a favor, they cannot be trusted and are much worse than any experience I've had with Travelocity or Expedia.

This company didn't communicate with the hotel (tried to charge us twice) which I paid... And was later refunded by the hotel. Left us no time to catch the flight home.. Rental car place doesn't open until 5:15am. Flight was 605am. If we missed our flight they said we had to BUY another. Do not use this company. Luckily some locals gave us a ride. We had returned our car a day early.

My boyfriend reserved rental car online like he has done hundreds of times with Priceline but this time he put me down as an additional driver and bought insurance to cover me. We get to Hertz rental car an hour and half from home, and they ask for my credit card which I do not have, and we're told that the reservation is in my name and by the way the rental is already prepaid. Hertz says to call Priceline and an hour later he's still on the phone with the third person higher than last..The other two already said they could not refund it or change the driver to him.. This manager had to still call a higher up and finally says he's going to refund the card in 5-7 days..

I booked a flight with Priceline then they charged me more than the amount at the checkout, I canceled my flight because it was about a $400 difference. They refunded me, took more money, and refunded me less yet again. I have tried to put in a claim and talk to someone about it as it was canceled within the 36 hour time period and I was hung up twice. Never use this site, the prices are not the lowest and customer service is a joke.

I went through Priceline to book my flight for 6 people. Priceline charged my debit card and did not give the money to Frontier Airlines and when we got to the airport, we had to pay for everything all over again because Frontier Airlines stated that they didn’t receive any payment from Priceline for our baggage and our seating. I tried calling Priceline but couldn’t get a live person. The phone just kept disconnecting. I was overcharged $1325.31 by Priceline. They never gave my money to Frontier Airlines. I attached the receipt to this review.

Had the worst experience dealing with Priceline on a car rental! Customer service was terrible and could hardly understand Mark agent #**. I used CC to reserve a vehicle but never picked vehicle up and then was charged $488.00 for full 5 day rental that was never even picked up! All other car rental places don’t charge until you pick up vehicle. Was told by rude Priceline agent that this reservation was what they call a “express rental” and non refundable. Must have been fine writing in their contract and Mark was rude telling me I should have read the full contract before I signed, like anyone does that. I expected a lot more from Priceline but all I got was the company line. Very disappointed and will tell all my clients to stay away from Priceline because they won’t resolve issues.

My husband booked flights/hotel/and a vehicle rental through this company recently for an upcoming trip to Disney and the customer service we received was nothing short of appalling. We called to cancel our reservations (we purchased trip insurance) and they notified us to call later because they could not get ahold of the hotel. So we hang up with Priceline and call the hotel ourselves and they answer immediately and notify us we can cancel our hotel reservations, but Priceline has to cancel them.

I made a car rental reservation via Priceline for June 29 at the Guadalajara, Mexico, airport. The day of the arrival the rental company didn't have a car for me and my family (mini van) under different excuses. They offered me TWO car for ONE driver, really? I was forced to take Uber to go to my destination because my local family couldn't pick me up since I was supposed to have a car for my family. Priceline and the rental company are denying a refund for taking Uber ($41). Don't do business with this company, they will leave stranded if they can and won't do anything to help you. Horrible experience.

It charged twice for service fee. I booked 3 rooms with them in Fort Lauderdale Grand Hotel, 4900 Powerline Road, Fort Lauderdale, FL, and this hotel was terrible, rooms, staff, people. *..* using drugs, all bad.

I made a reservation for a minivan through this website in June. When the day came to make it effective, the car rental did not have this type of vehicle in its inventory; I mean, they didn't have minivans. When I told them why they accepted the reservation and charged the money in advance, they blamed Priceline for not updating their information. I stayed with my family of 6 without any solution for the car rental. I called Priceline and they offered me to pay the difference for renting in another car rental to solve that mistake. I did so and it cost me $300 more dollars. I sent the receipts for the refund and after 45 days of claiming THEY WASHED THEIR HANDS AND THEY DID NOT HONOR THE REFUND. Please be careful with this website that does not respond for errors on its platform and is not serious in its commitments. I am terrified that it could happen to foreign families that cannot solve these frauds.

In March of 2023 I booked a family vacation for my family to Orlando Fl for a few days in July. I was looking for a way to not break the bank so my family of 7 would enjoy the entirety of this trip. So I bundled the flights, hotel and car rental all in one with Priceline thinking I got a deal. Boy was I wrong. Let’s start day 1. We get to the car rental place and they ask for a $500 deposit on a credit card, I didn’t have a credit card with that high of limit. I know not great on my part, but I paid for the car up front with my debit card. Oh and they don’t take debit supposedly. So basically my family was screwed! All 7 of us waiting on the side of a road for an Uber. My issue with this was on Priceline’s website the link said no credit card needed. So my family and I decided to go through Turo, which I have now had to come out of pocket over $500 for a last min rental. No talk of a refund on Priceline’s end even after a 25 min conversation with them.

Just got off the phone after 3 hours of Multiple customer service calls. And multiple days of trying to resolve a $244 dispute where the hotel charged an already fully paid room. Priceline was Useless in trying to resolve the issue and triangling between Booking.com A third party customer that Priceline works with but apparently has no communication with putting the customer in the middle of the triangle. They should be flying me to Hawaii for the amount of time I put in to this situation. Never again, This VIP MEMBER is outta here!!! Bye!

I booked a flight through Priceline for United Airlines, United cancelled my flight so I went and purchased another one. I would now have two flights and I called Priceline to get a refund on the first flights seeing that United Airline cancelled it. I was sent around and around so I requested to speak with a supervisor. I spoke with David and he was ABSOLUTELY FANTASTIC, he was patient, he was knowledge, he made me feel understood as a customer and he helped me through until the very end. David deserves a raise or a promotion. He has restored my faith in Priceline.

Priceline customer service is horrible. They will book you with a hotel that has roaches and then refuse to give your money back. I stayed on the phone for over two hours and still no refund. They gave me so much trouble and still didn't help me.

It was 7/22, I booked a hotel in Canada from USA for 7/24-7/26 with free cancellation option. I had change of plans in few minutes later and I went to cancel the booking (same day 7/22) by clicking on email confirmation and found that I won't get full refund if I cancel. I was shocked to see that. Here is the cancellation policy from Priceline.com that says: "Any cancellation received within 1 day prior to arrival date will incur the first night charge." Then I first called hotel, of course they are not answering as usual.

Priceline is horrible. We booked an experience for 6 persons, 4 adults and 2 children for a little over $9,000.00. Upon arriving at the destination, we are told that we need to pay for the children because only the adults are covered by the reservation. I cannot fathom how 6 persons travelled on 2 flights yet only 4 will have a hotel room. Since we are in a foreign country, we paid the fees. After the trip, we called Priceline and after a 2-hour intermittent wait, Priceline told us there was nothing they could do. When you spend that much you expect at least an attempt at finding solutions. I will never book anything through Priceline again.

I booked a hotel reservation through Priceline on May 29th and found another one our family liked better. On the website, it said that free cancellations were available so that’s what I did. I canceled the reservation and got an email with a confirmation number for the cancellation, however, I was charged a fee on my credit card for an odd amount.

My family traveled to Florida and we had a reservation for a rental. We arrived at the office and they told us that their system was down, we politely asked them if we can go back the next day to get the car and they said that it is better to call and cancel the reservation cause they don't know when they will fix their system. We paid last minute's price for a new rental (very high) and the company apologized for the "inconvenience."

I booked 2 king rooms 1 with handicap assessments, they got to hotel. No handicap assessments available & 1 king wasn't available due to a lady smoking crack refusing to leave (in which they did NOTHING) at checkout. 2nd room was a double bed and it was full of BLACK MOLD, filthy stains on floor and bed, broken toilet back, piss on the bathroom floor, CONSTRUCTION MATERIAL hanging out & falling, door looked to have been kicked in recently. They took pics. Went to the manager. She got MAD cause was asked to refund or give a CLEAN room, REFUSED to even look at the pics!! She refunded 1 room only then told them to leave (called police), then went to 2nd room WOKE HIM UP & TOLD HIM TO LEAVE ALSO. I called Priceline to get it straightened out & was told there would be an investigation and I would get notified in 2-3 business days...it's been OVER A WEEK...

Priceline issued me an air ticket that should have never existed because there was a lack of agreement among the airlines on the itinerary. Therefore, I was denied boarding at the airport unexpectedly and found out that was the case. When I reached out to them, they first kicked the ball by directing me to the other airlines involved in the ticket. And when they were busted and pressured by the airline agents, they pretended to try to issue me a new ticket. Shamefully, they kept me waiting indefinitely at the airport without any resolution. I spent an entire day talking with five agents and one supervisor, and they could care less! By the end of the long day, I still did not have a resolution from them, so I realized that I had to purchase a new ticket myself to fly home. I am so glad I did, because they never got back to me!

I sent my wife and daughter on a trip to Miami Beach. They arrived to a hotel that was substandard. The hotel seemed to have ok reviews online but my wife and daughter did not give a positive review. I called customer service to try and switch hotels and was basically given no help at all. I have been happy in the past with my Priceline bookings but at the first sign of trouble I've had with them their true colors are showing. I most likely will never use Priceline again!

I booked a room at the Wynn hotel for dates in late August. When I reviewed the cancellation reminder the dates were for July instead. I called to request to update the reservation to the correct dates and was told they would not change the dates nor cancel the reservation. I also requested to update the reservation to at least add my sister’s name so she could access the room. I was denied that request again. Now I’m stuck paying for a room that I cannot use! It’s a rip off and a scam!!! I will never use them to book any trip ever again!!!

I booked the Hotel Tor Vergata through Priceline where they had advertised free shuttle service and this had been confirmed with a the Priceline agent at time of my booking. When I arrived in Rome, Italy and booked my free shuttle service, I was told by the hotel that they do not provide that service. I explained that when I booked my stay, Priceline confirmed that the free shuttle was offered. Thee hotel staff continued to say that do not provide that service. I don’t ended up paying 46 euros for an Uber to the airport and Priceline refused to reimburse even though on their website it was advertised free shuttle service. This was in April of 2023, Priceline has yet to provide any apology, reimbursement of their misleading advertised free shutttle service at this particular hotel or may be others as well.

Booked a room strictly because Priceline stated they had a fitness room and a pool on premises. Once they have my money, checked in and no reasonable chance of getting another room elsewhere at 1am. I find out there was neither a pool nor a fitness room. I've recently had neck fusion surgery where after traveling I need a pool to soak in and need a cardio exercise to keep myself loose, so my neck doesn't lock up on me. So I book places with a pool and fitness room for a exact reason. They would not refund me the money for the room because I stayed the night.

I booked a hotel at Baymont in Greensburg Indiana with Priceline and my daughter found a bag of needles in our room. They were not helpful at all about finding me another hotel or to refund my money. I was not able to get a new room or get my money back.

I rented a vehicle for 9 days. On the first evening, the car was broken into and the driver's side window was broken. Hertz towed the vehicle to their facility. Hertz refused to provide a replacement vehicle and refused to refund the remaining 8 days. They said Priceline would need to do that. Priceline also refuses to refund the money. So I paid for 9 days and only received less than 1 day.

To start I paid Priceline for 1 room, they booked a completely different room. 480$ cheaper than what I paid for. I spent 6.5 hrs of my honeymoon trying to get Priceline to fix the mistake they made. After being hung up on. Not called back. And being tired of trying to coordinate their job with the resort I have up. Out hundreds and my honeymoon ruined. I was promised answers from supervisors and managers. Still haven’t revived an email or a phone call.

While booking this trip, their website never completed my reservation with this 1st hotel. I waited 5 minutes with the spinning icon, so I closed that window and booked another hotel. That reservation went through instantaneously. I was surprised to get an email later, confirming the first hotel, that NEVER went through. It then wouldn't allow me to cancel. It was their system's malfunction, not mine. I called Priceline and the representative was completely useless and did nothing to help me fix the problem.

I've had the worst experience with this site. I suggest you go directly to the airlines because it's the same prices. I was traveling July 13, 2023 and had an injury which resulted in a surgery 2 days before traveling. They had me calling them and delta back and forth for hours..No one wanted to help me in getting a refund or credit. Days before travel day and days after I'm still trying to get a solution to this issue. They want to charge $99 cancelation fees per ticket. I would be getting less than $99 in return..It's a rip off..Never again. They suck and I would not use them again.

Please run far away from booking anything with Priceline.com. Don't become a VIP or reserve anything with them. I went to extend my hotel through their app only to find they had the completely wrong dates. My confirmation had the right dates, but the hotel was given the wrong dates. Then when I called to cancel they said I had to call Booking.com which had no idea, then they redirected to another booking company Agoda.com which finally cancelled my hotel. Take a look at the other reviews. There are hundreds of 1 star, that should tell you something.

I wouldn’t suggest anyone book a trip through Priceline.com. This company has no American call centers. I had to reschedule my flight, I called in and the agent booked the wrong month and had me flying from the city I was flying to. I called every week for a year and a month now and I still have not received a refund or ticket. I’ve spoken with 8 escalation supervisors and they have verbally agreed that Priceline was at fault but they refuse to fix it. I’m beyond angry and frustrated.

Priceline overcharged me for the hotel stay. Their policy is "minimum price guaranteed," yet when I messaged them, they sent me to sister company, Bookings.com, who sent me to hotel for reimbursement.

I called regarding not receiving my itinerary due to them sending it to the wrong email such as they send it to outlook.com vs aol.com. When asked to have it sent to correct email or faxed to me they kept saying they can’t change email. Their recommendation was to call each person the hotel, flight, and car I booked with. When speaking with supervisors they hung up on me twice. They would not let me speak to a higher level manager and refused to provide corporate contact information. They also stated that they could not change or cancel any of my bookings if I wanted to re-enter them. This company is not helpful and should not be selling or advertising anything if they have no control over the bookings. If I could give -stars I would.

I have become a VIP member just because of the number of trips I take. However if there is a problem or a change they can never assist. What good is being a VIP member if you cannot get issues resolved. NEVER prepay with Priceline once they get your money they no longer care to help or correct issues. I will NEVER use this company again. If you are smart don't use them and by all means NEVER prepay.

I booked a flight and had to cancel. I also booked a car from Priceline and cancelled that booking in the time frame of making reservations. I noticed that they never refunded my 43.20. which at that point I called my bank. They reversed the funds twice and Priceline took it back twice. I proceeded to call Priceline again and again on this same matter. They (Priceline) told me to call my bank and they will reverse funds. This went on for 2 months of telling me to call my bank. Needless to say, they will not refund my money and it's BAD BUSINESS. NOT EVEN A CREDIT WAS ISSUED. Please be very careful with Priceline rentals and services. They are not understanding to your issues at hand. This company needs to change their policies and attitudes toward paying customers. Please do not use Priceline if you want peace of mind with spending money.

Possibly the worst company I have ever seen. They are charging more for the room than what it actually costs, they booked us in the wrong town and won't change us or cancel our reservation because it is "nonrefundable," and no one there speaks a word of English!! Absolutely ridiculous. I would never recommend Priceline to ANYONE!!

Title: Disappointing Experience with Priceline's Service

Only one worker for a 3 hour long line, waiting to get our rental car at Honolulu airport last November. Not acceptable since we missed Thanksgiving dinner. Other nearby rental car agency had no long line and more workers to help. So next time we won't ever use Priceline for any travel plans.

I thought I was a savvy user, but I was caught up in this scam. Although. I knew that my reservation was non-refundable, I cancelled my reservation in Flagstaff for the last weekend of February due to a snowstorm. Over 10 inches of snow fell in one day. In addition to the closing of the interstate, no reasonable person would have driven in that. But, they refused to grant me a refund or an amendment to the reservation. After speaking with the Drury Inn General Manager, I found out that the hotel didn't receive their money. This is a big scam. I lost $374, shame on me, and have reported this to my credit card company. And, by the way, HOTEL@GETAROOM is a Priceline brand. BOYCOTT Priceline!

I rented a car through Priceline with Drive-O, a car rental agency, for a weekend wedding trip. It was relatively easy and straightforward with decent pricing. Although the vehicle I ended up with was not the one I booked, Drive-O staff was able to upgrade me to a slightly larger car with comparable gas mileage free of charge. The workers at the Coney Island Drive-O location were very kind, patient and helpful even though they were so busy when I picked up the car. And of course, we had no issues with the actual vehicle, everything went smoothly!

***PRICELINE IS A SCAM*** They tell you that you have to book it to see where you will be staying. I assumed that once you booked it you would be able to cancel the reservation. It didn't say anywhere that you couldn't. It said to check your itinerary for refund policy which you can't see until you book it, and then after you book it, it tell you what crappy hotel the express deal is with and then it tells you that is nonrefundable. You may get to stay at Double Tree or the quality inn. Can you guess which one it was. No refunds, just suck it up and stay at the hotel that has reviews that said "there was a large blood stain on our carpet."

This was the worst experience I have ever had with a booking site. Normally, I use Expedia and decided to try Priceline because it was recommended to me. Well I will never use this misleading site again!!! I am very disappointed that no accommodations could be made to assist me in correcting an issue that their site fraudulently caused! First, you lock me into a booking where no changes could be made on top of booking me at the wrong hotel when your link for the specific hotel I chose which was supposed to be the correct link but after I made my payment is when I realized that the link was incorrect. However, charges will be disputed because of this fraudulent mess!!!

This is now the second time Priceline sold us a nonstop ticket (promised) at a great price and once they get your credit card number processed they totally bait and switch your ticket. This time nonstop Delta Ticket San Diego to NYC was switched to San..Charlotte..NYC with over 2 hour layover. Total scam... I Have been trying to call 3 different numbers and all lines busy..They say they will call you back and never do...Friends have mentioned they also had nightmare travel tickets thru them once they get your credit card. Somebody please monitor them and get my money back.....Patrick W

Stay away from these scammers. I booked 3 nights on their website at the edge hotel in Clearwater Beach. My flight was canceled and rescheduled to the next day early morning. On the day the flight was canceled (7/1). I contacted the hotel and Priceline immediately and notified them that I would be arriving early the next morning. They said absolutely no problem and nothing to worry about. Arriving at the hotel the next day I was shocked when the hotel said our room had been sold to someone else and the booking had been cancelled. Zero notification, compensation, support or help. Absolutely nothing!! We had to pay over $600 for another last minute hotel. Never in your life book any hotel with them, when something happens through no fault of your own you will be left with nothing. There is nothing worse than being homeless while on vacation. The transaction has been canceled!!

I want to share my extremely frustrating experience with Selina Hotel, which I booked through Priceline. Despite not staying at the hotel due to its deplorable conditions, I was unjustly charged for the reservation. Upon arrival at Selina Hotel, I was appalled by the state of the rooms. The presence of bugs and mold made it impossible for me to even consider staying there. Consequently, I promptly decided to leave and find alternative accommodations.

On June 25th I purchased a same day car rental through Priceline at the Denver Airport. Priceline booked a SUV through budget car rental. I arrived at the car rental 30 minutes after my booking and I found 200 people in line at Budget and their representative advised me that it would be 2 to 3 hours before any cars would be available. I called immediately to cancel my car since my rental was only for 6 hours and I was told, there is no refund since I got a price discount on the car. I said how can I be charged for a car that is not available and if they had disclosed that there was a 3 hour wait or no cars, I wouldn't had booked it. This in my mind is just wrong! To advised a car that wasn't available and have to pay for it. I will never use Priceline again.

Booked with Priceline for a hotel stay in Tacoma Washington. Their website claims the hotel has a hot free breakfast and even shows pictures of a dining area, warming trays, toaster ovens and a microwave but in reality the hotel only offers a grab and go bag. Customer service for Priceline was not willing to listen or provide a refund even though the hotel agreed that I should have received a refund.

THE WORST experience I had with customer service EVER. I was trying to book 4 flights to Germany, the agent NEVER told me the price is in US. However I said I live in Canada and the flight was from Montréal! The numbers were different and I ask the agent several times and even send him a screenshot of my bank account to show him the numbers were different but he didn’t even care. He was trying to charge more. So they charged me in US and I immediately cancelled and asked for a refund and the refund was missing 300$. I asked and they said, "We refund you. That’s your problem."

On July 4, 2023 I had booked a vacation package through Priceline. Made sure that everything was corrected, even added on insurance for extra protection. Then I hit the send button to pay for my reservation. Waited for 5 minutes, then I got this flash message across the page saying that they can not process my reservation.

I will never go through Priceline again for any rental services. I went with them for a rental car, there was hidden fees through the rental car service that I was not aware of. When I had an issue with the rental car they told me they were unable to help me and there was nothing they could do. I paid double for a rental car that was not clean and smelled and Priceline was no help in the situation or wanted to help. Never again will I go through this company.

Priceline is a joke, they will take your money but will not refund it. I am convinced Priceline is working with merchants to purposely scam people out of their money. Please don't book with Priceline. They give your credit card information out. One of the merchants they scam with is Easirent car rental Orlando FL. Don't trust nothing with priceline. Car rental was paid in full before my trip....got to the car rental location and Easirent tried to scam 600$ extra dollars from me. I told them no. Called Priceline to help and they canceled the rental and refused a refund. Like I said they are working together to scam customers!

I booked through Priceline months in advance with the rental car from Carwiz. my car rental was at 3 o’clock. I called at 2:30pm when we got off the plane. they told us they would pick us up in 10 minutes so we waited for them. 15 minutes later they called and said they were overbooked and they could not come and get us and we needed to find a different rental car and to call Priceline for a refund so we did what they said, but Priceline wanted copies of the receipts in the car place said it never happened. why would someone want to pay for two car rentals? I sent all my information into Priceline even the phone records where it shows that they called and the times. please be careful booking with Priceline!!!

Refund policies are a mess with these guys. They're always blaming others for "not allowing" a refund when in fact it is ultimately up to them.... an infinite loop when calling your hotel and Priceline and both are telling you to call the other to see if there is a chance you could get refunded for your cancellation. If you're SURE nothing will come up requiring a cancellation, then maybe we can get into the fact that your information is going who knows where, and all the hidden fees.... but the cancellation thing bothered me the most, because I intentionally chose "free cancellation" (unless the hotel says otherwise, apparently) and paid more only to not be refunded. Beware.

I'll hit the high points to keep this as short as possible. We bought tickets to Europe through Priceline. A week before the trip a flight was cancelled. Priceline could not rebook the trip, but told us not to worry, that they would "resolve the issue" within 3 to 5 business days. That means IF it was resolved, it would be about 2 days before departure. Ultimately, I wrote a letter to one of the executives on their customer service team, and I am convinced that was the only reason our flight was rebooked. But, the day before our return trip, a leg of our return flight was cancelled and replaced with another flight.

This is my last straw. Priceline is refusing to issue me a refund after almost a month of telling me the issue has been escalated. Every time I call and talk to someone they have no idea about the issue so I’m explaining again and again. It’s by far one of the saddest things to witness.

Priceline uses a labyrinth of third-party vendors. You have no idea who your credit card information is going to and, with Priceline's permission, will be hit with fraudulent charges. I booked a hotel reservation through what I thought was Priceline. It was brokered to Agoda which then brokered it to another company called CCI Reservations WITHOUT MY CONSENT. Priceline gave my credit card information to Agoda who then gave it to CCI Reservations WITHOUT MY CONSENT. CCI Reservation then issued a fraudulent charge on my credit card ($650 which they claimed was security fees, cleaning fees, and resort fees from the hotel...which it was not) and refused to refund it claiming I had to go to Priceline for the refund. Priceline told me to go to CCI Reservation for the refund...an infinite loop. So, Priceline is giving YOUR credit card information to another company without your consent and is FALSELY advertising that they make the reservation, which they do not. DO NOT BOOK THROUGH PRICELINE!!!

Please be careful. They show one price, once you pay they charge you double! Soooo dumb, we booked the room at 9pm but they put the cancellation for yesterday. I will make sure every one of my friends and family knows to not book anything here

I had made the mistake of booking a car rental through Priceline, and needed to enter in my flight info. I called TSY Alamo and was told it had to be entered in through their website. Tried that, and was told my name didn't match my reservation name. It did. Just another corporate glitch meant to fluster paying consumers. My name is Jennifer. It's been that way for 40 years. Alamo wouldn't help me and kicked me to Priceline. The agent I got put me on hold for 15 minutes, he said he was still verifying the reservation. Bull. He was purposely being a nuisance to try and further irritate me. I cancelled my reservation and booked with Expedia. Then I got a survey from Priceline. Unreal. Bottom of the barrel garbage company and even worse customer "service".

The website listed prices in "$" at the top of the page. I found out later that "booking.com" managed the actual booking for Priceline. I was told $156 dollars on the phone. They sent me a confirmation email (which - my fault - I did not check and was not needed at the hotel); I booked in a busy airport. When I checked out, the same front desk clerk also ran the shuttle, so said to just leave my room keys on the counter. When I went to print my receipt a day later, it was for $266. I called Priceline who referred me to Booking.com. I was then told the price was in euros... There was no listing anywhere on the site or in the conversation that the charge would be in Euros. My mistake was not looking at the receipt on my phone prior to my stay. I would have said "no" for a 2.5 star hotel.

Updated on 07/11/2023: Today I called back Priceline after waking 9days after the return of the car. Now they are telling me my Refund will not be returned cause all Priceline reservations are non Refundable.

I’ve been staying at hotels for the past 30 years. I have never complained once and I have never written a review- until now. We got to our room, the bathroom had a hole in the shower ( yes I have pictures), the shower floors looked a mess, the patio had huge pieces of rust (yes I have pictures), the bathroom did not have a lock and the eating table looked 100 years old with marks and scratches. We booked 4 nights and only stayed 1 night. The hotel claims to be a five star hotel - don’t be fooled !!! It’s a 3 star quality at best. We ended up booking at Iberostar in Lagos. That’s a true 5 star hotel!!!

My experience. I needed to fly home for a big family reunion on June 30 - July 3rd. I purchased a ticket through PL for a guaranteed lower price. They offered insurance at an additional charge. The price of Insurance made the flight the same cost as if buying direct from the Airline so I skipped it. Once I arrived at the airport, I had to wait more than 1 hour to get through customs. Got the the gate with 10 minutes to spare and the door was closed. I was told by the gate agent that based on my PL ticket, there was nothing they could do. I had to call PL. And PL told me, since I did not buy Insurance, which would have made the price similar to what I would pay buying direct, I would get no refund. So, I ** threw away $890. I would advise you to shop around on the Airline website and avoid PL at all cost. You get the same price with a guarantee and do not feel like you have been robbed. #NeverPriceline

Trip #**- was to be at hotel from July 2 to July 5, 2023. My family and I drove for 7 hours and, because of traffic and unexpected stops, arrived at hotel at 2:30am. When checking we were told the hotel was expecting to reserve a single king bedroom instead of what I requested - a bedroom with queen beds. The clerk at the counter said this was not the first time Priceline failed to communicate what the hotel had as available. At that I called Priceline and spoke to the first CSR that explained that she was unable to do anything but either let me use the available room that I did not want for the 4 adult size people to use the room or refund me. I asked to escalate to find some help to get a new room or hotel. The person I spoke with on escalation was equally ineffective at being able to help find a resolution beyond refunding me to fix Priceline’s mistake. A mistake left four of us stranded without a room at 2:30am.

I recently had an incredibly disappointing experience with Days Inn by Wyndham Ottawa, and I feel compelled to share my negative experience with others. I booked a three-night stay at this hotel through Priceline.com for a room with two queen beds to accommodate four people. Unfortunately, what followed was a series of frustrating and unacceptable incidents that left me deeply dissatisfied.

I had a flight tickets that I couldn’t use because of my serious illness. I contacted Priceline about a month before my scheduled flight and asked its customer service if I could reschedule my flights if I didn’t recover by the time of my departure. I was promised by a Priceline customer service representative that I would be able to reschedule my flights 24 hours before departure with a $150 fee without any problems. It happened to be completely incorrect and dishonest! I tried to contact Priceline a week before the departure to reschedule my flights because I needed to stay in Portugal for medical treatment for the next several months. It was very difficult to reach this company by phone. It was very difficult to communicate with this company's customer service because of the busy line, constant call disconnection, and very poor English language of many of the customer representatives!

I booked a room through Priceline and paid extra for the insurance. When I arrived at the room it was a complete mess and had bed bugs. My daughter's friend was bitten and her leg swelled up. I found another room paid for it and let Priceline and the Howard Johnson by Galloway know we were not staying due to poor conditions. Priceline refused to give a refund. They told me to talk with Howard Johnson and Howard Johnson told me to talk to Priceline what is going on so I am out money and both companies are telling me it's not their problem That insurance we paid for we were told does nothing. We have to call another company and ask them to help I'm sure I know how that's going to go. Book at Expedia. Don't go to Priceline.

I purchased a package to London in January - only 8 weeks after having surgery, for July, knowing that I would be recovered by the time of the trip. Allianz, that you are routed to for Trip insurance, does not tell you that at the time you pay for the insurance, you have to be able to make the trip. Had I known, I would have waited until March to buy the insurance. Additionally, I am a seasoned traveler and I know that I would not have bought tickets with ZERO carry-on luggage and ZERO check in baggage - for a week long trip to London with two teenagers. I had to call 5 different numbers, was dropped from 3 different chats, was routed and dropped to two departments, and was automatically set for call backs - which when you received them also dropped. This is the worst travel nightmare I have ever had and I have travelled the world. I don't know why I deviated from Expedia - I will never EVER do business with Priceline again.

Made a reservation for a master suite, paid for the nicer room, they booked me the junior suite and kept my money. Tried to get some explanation and fix the problem, they told me it was sent to mgmt. for review and the problem would get resolved, never heard back, could never talk to anyone who could help. It was too much stress. Not worth saving a few bucks. Priceline is a Risk I will never take again.

My mom scheduled a flight from LAX to BNA, she sent me a ss of the online reservation, she was to leave today at 10:25pm with a layover in Vegas (HRIA) then she'd arrive at BNA at 6am.. She gets to LAX only to discover they booked her trip from LAX to HRIA, then back to LAX tomorrow afternoon... then go from LAX to BNA tomorrow evening at 7:29.

I would just like to say Priceline's customer service is basically useless. You guys cover the bare minimum at best when it comes to the quality of your representation. Priceline should really put forth a little bit more effort towards the responsibilities and expectations of their customers. Hotels.com has always had my back without fail. Priceline's prices may be cheaper seeing that I am a platinum member. But hotels.com has the incentive of buy 10 get one free and the customer service is well worth the extra 20 bucks. I will discontinue the use of your services and return to hotels.com. Another thing I like to say the point system and member ship options that you offer are completely irrelevant. And serve no purpose being a platinum member has absolutely no meaning whatsoever ever. Thanks for nothing.

Made reservations through Priceline, arrived at hotel and it was not paid, paid by different card when we arrived. Looked at my credit card next day and Priceline had also charged me. Contacted Priceline, they stated there must of been a glitch in the system, the Hotel was only paid once and that is when we arrived. Customer service at Priceline very rude (Jose) and hung up on me. Do not book ever through a 3rd party, especially Priceline. My Credit Card Co stated they handle disputes with Priceline daily.

Hello I am a Federal employee who recently booked a hotel car rental package from 09 - 17 June 2023. The hotel in question did not provide WiFi as stated in it's amenities so they offered to cancel my reservation, which I accepted, because I needed WiFi to complete some work transactions. I called Priceline's service desk and was told several times that it was no problem and that I would receive the funds back to my account. I was later told that this would not occur because the hotel package was "Nonrefundable". This is a clear case of one business transaction partner not upholding their end of the business transaction (Breach of Contract) and the funds should be returned back to my account for services not rendered.

I selected a flight express deal that stated 0-1 layover with a maximum layover time of 3 hours. Upon reveal, I got 2 layovers totaling 3 hours and 47 minutes of layover time. I called Priceline and told them the flight I received didn't match what they advertised. Even though no fault of mine, they charged me a cancelation fee.

My wife and I chose to visit Gettysburg, PA for our wedding anniversary, and we booked our hotel stay through Priceline. Two nights into our stay, we returned to our hotel room to find cockroaches crawling on some of our belongings. We immediately notified the front desk at the hotel, and they were unhelpful so we checked out and drove home in the middle of the night (4+ hours through fog, rain, and darkness). We called Priceline the next morning to inquire about a refund for our stay as the hotel had indicated that since we booked through them, Priceline would refund us and not the hotel. We have now been at it for two days and four separate phone calls with Priceline, speaking to at least four supervisors to escalate the issue.

I made a booking for the 27th of the month. They erroneously confirmed it for today the 26 instead. They refused to help even though it was their error or refund any part of the fees. I finally called a wonderful girl at the hotel itself and she creatively fixed the error. PS The price to rebook it directly at the hotel was cheaper than Priceline And I am a gold VIP member. Imagine what they would do a regular user.

I rented both cars and hotels in the past and have never had issues. Not the case this time. Both car and hotels have been nothing but problems. The hotels have been ** houses and mice in hotels. Rental cars that I was dropped off in the barrio and basically forced to pay fees upon fees over what I paid Priceline.com. I will not use their services again and highly suggest you look elsewhere yourself.

This was the worst experience booking a trip I have ever had. They had a room advertised as available, however, it was not. When I booked it was rejected due to "insufficient funds" however they still charged me 2400 for my trip. When I called to speak to a customer service rep they stated my reservation was rejected and that it would take 24-48 hours for the hold to be released on my account. Now I am stuck waiting on them to release my funds so I can book through another company. This was an absolute horror. I will never book with them again since they advertise rooms that are not available but will still take your money. They offered no resolution or help with another booking.

Ok I was looking for a hotel so I called Priceline. They helped me get a room and I asked them if it had a pool. They said, "Yes there's a pool." Next I asked if they had a hot breakfast. Again they said yes. Got to the Super 8 hotel. Asked where the pool was. He said, "We don't have a pool," so I asked, "Do you have a hot breakfast?" Nope did not have that. At this point I was very upset. So I got to my room and it's was nasty. Very gross. So I called Priceline and told them what happened. They call the hotel to get a refund and they said no they can't do that.

Jetblue canceled our flight last minute. I know it's not Priceline fault but they would not help us adjust to our new flight dates and times. Customer service was the worst experience I had with any company by far. I do not recommend using Priceline just to save a few dollars.

I prepaid for an express deal via Priceline. I put in my search hotel with airport shuttle. I was traveling alone in an unfamiliar state and wanted to make sure I could at least make it to my hotel feeling safe. Priceline dropped the ball. The hotel that was picked stated it had a shuttle. Day of my arrival I'm stuck at the airport because the hotel stated they don't offer shuttle service. After speaking with 2 supervisors and a rep they wanted to offer me a 20% refund which by the way wasn't even equivalent to one way cost of a uber. After explaining my frustration and advising this is unfair they had no solution. NEVER WILL I USE THEM AGAIN. NO INTEGRITY!!!!

Booked a rental and hotel with Priceline to go to Orlando. The rental car company was horrible. I declined their insurance and they charged me $90 to decline their insurance on top of what I already paid. I asked if the shuttle would be running at 430 in the morning. I was told yes. That was a lie. When I returned the car I was told 10 minutes for the shuttle. 25 minutes later I had to take a Lyft to airport to not be any later for flight. The name of the rental car place is Nextcar. It should be nightmare. Stayed at Townplace suites Flamingo Crossing which was nice. No issues until I check out. I had prepaid for the rental and the hotel. I go to check out and I’m told that I owe for my stay even though I have proof that I paid before I even got there. I was told that Priceline virtual card had been declined and that is the reason for it. After I provided proof I was told they would issue a refund for the amount I was charged.

I have used them in the past so decided to again for a family reunion. The reunion is now canceled and they will not work with me for refund nor to stay at a different location but same hotel. I was willing to keep a reservation same hotel just a different location and they still won't help. I am on disability with limited income and you would think to some degree there would be compassion along with pleasing their guests and loyal business. I will never use them again and I do not recommend to anyone else for this matter. I am also thinking about seeking legal counsel concerning this matter.

I booked a flight and a rental through Priceline. Travel dates 6/16/23 - 6/20/23. I went ahead and booked a car 6/18/23 through priceline/Ace Rent-A-Car/Drivo-Rent-A-Car. I was definitely satisfied with all representatives. From the initial reservation call, to picking up my rental, to dropping off the car at the LaGuardia location in New York. I even went ahead and extended my rental for another day and in my drop off date. There was a shuttle bus on time at Drivo waiting to drop me off at Laguardia. Which took maybe about 5mins to get to the airport. I had a wonderful experience. No hassle, no attitudes, representatives were very friendly. All of my total charges were fair. I'll recommend Drivo to anyone and will use their services again. The next time I'm visiting New York City.

I used PRICELINE to make reservation for a rental car. I also bought a collision damage insurance to cover for any damage to the vehicle. When I picked up a car at the airport I was told by a Dollar rental car employee that the insurance I purchased from Priceline was not acceptable because it was a third party. I called Priceline and someone told me that I would get refund for what I already paid. I never get my money back and I ended up paying Dollar rental car company again to get collision insurance. Don’t recommend anyone to buy that insurance from Priceline.

I booked a car on the Priceline site, for Easirent, well Easirent didn't rent me a car due to me not having collision insurance, I do not have a car, didn't assume that I needed that they have insurance there. However, when it came to someone refunding me my money back, both companies claimed that it is a no refundable fee, they are just taking people's money, things happened to where you can not get the car, shouldn't give Priceline the ability to keep someone's hard earned money... Very angry and furious customer.. They suck and I would not refer anyone to them

I rented a car from price at LGA (LaGuardia Airport) on 6/20. I (reserved) a mid size specifically a (gas) car. I was traveling for 2 days and dropping the rental car off in Boston. Which is 280 miles to drive. When I arrived in New York at Dollar rental I was told that they do not have any gas cars available. In fact that they (rarely) carry gas cars. The car I received was a Chevy bolt with a maximum range of 200 or so miles. New York > Boston is 280 miles. It takes approximately 10 hours to fully charge the car. >>> Enough with the back story. Now onto the review.

I booked a family vacation because a wedding was taking place in a Florida destination. The venue was changed so I cancelled the vacation. I had booked hotel and flight. I was able to cancel the hotel with no problem but the flight was 1200.00. This is a lot of money to a special education teacher. Priceline told me I could not cancel the flight because I was outside the cancellation window. I asked them what was my recourse. They basically said I had none. Either I take the flight or lose my 1200.00. I was flabbergasted and devastated because I can’t afford to lose 1200.00. I did not know that was their policy and I will never use those booking sites ever again.

I used Priceline for the best rates and was sent to hotels...specifically days inn and extended stay america fairfield ohio seward rd. I've been hacked, extorted and horrified with the activity here. Needless to say I have been given the run around with no resolution. Avoid avoid. Ricki and Gregg are working the front desk.

I would like to say thank you to the fabulously talented customer service representative I just talk to. I had to cancel a booking at the last minute and thought I would lose everything. I was in a panic and concerned about what I was going to do if I lost all the money I put into a hotel. I've been sick and had a long string of bad luck. She handled the cancelation and me with Kid Gloves. She got right to it and kept me as calm as possible. I greatly appreciate her prompt response and her professional demeanor.

I bought tickets through Priceline and the tickets said “changeable”, I specifically wanted that in case plans changed. Turns out it was a big lie. They claimed they could not change the return flight but could change to outgoing flight for an exorbitant fee and blamed WestJet for the policy. They even claimed they cannot cancel the flight. I called WestJest and they said they could change the whole ticket it for a small fee and even cancel up to 2 hrs before the flight and refund the money but they could not do this because the ticket was as through a 3rd party. So the deception was with Priceline. What terrible customer service, next time I will just go directly to the airline instead.

Prepaid Priceline Rental Car Reservations were not honored by Dollar. Some mix up between Dollar and Priceline. Ended up without a rental car on my trip - as everyone was out of cars, as I knew they would be. Priceline refunded my money, but I had to hang with them for a long time on the phone while they verified my story. No sympathy, or concern so it seemed on the part of Priceline. NEVER USE PRICELINE AGAIN.

The booking process was fairly easy. Airline changed /5 flights by 1-3 hours. I went to changed my first preceding them and was told I had to pay the difference which they told me it was almost 3 times the original reservation. Online showed the flight was the same price for the one I wanted and the one I originally booked. I wasn't allowed to cancel the one flight. I would have to cancel the entire reservation. I was told she had to go off of what the airline showed her. I was on the site while on the phone. I could have canceled my entire reservation and paid for a whole new one and still would have been cheaper than rebooking a 50 minute flight I "only needed to pay the difference on". I will never use Priceline again.

My mother passed away and we live in Florida, we needed to get to Michigan. We had a reservation for a full sized SUV. We went to go pick it up and they told us that we could not drive past Georgia. I was devastated and We called Priceline to help us to see what they could do for us. The gentleman on the phone refunded our money, And we asked him to help us please find a car. I'm driving from Florida to Michigan for my mother's funeral. By this time I'm in tears. He said there's no one available in the reservations department. So not only do we have to wait 3 to 5 business days to get our money back on our credit card, But then he just flat out told us, "No. I can't help you".

We booked by accident. The place is conveniently located. We were traveling and driving through storms and I booked through Priceline by accident. We should have done more investigation. Every human needs a place to live. But when we got there and saw all of the people hanging out and malingering in the parking lot on both sides, we decided to call and ask Priceline to cancel. They denied our request and the $103 paid felt like an injustice. Every human needs a place to live, but I should not be fearful of my existence and feel held hostage for my money in a situation that was not one I felt was advertised. Best of luck and hope you all don’t make the same mistake I have!

I booked through Priceline with a hotel but Priceline booked the wrong hotel. When I tried calling Priceline they kept repeating the automated message as if I couldn’t speak to a real person. Finally when I was able to get through the customer service was horrible. They wouldn’t let me know when I was on hold, they kept leaving the phone without telling me. Priceline obviously messed up on their end and when I asked for them to switch the hotels they said no they couldn’t, then I asked for at least the $66 credit on Priceline because we have no place to go.. they also said no.

I rented a hotel in Orlando FL, through Priceline, they charged more than the hotel itself charges for the night. Not only that the hotel then charged me more than Priceline for the same booking. I paid twice for a abysmally substandard room. I got bit by a bed bug, and trying to get a refund for my stay has been the most frustrating experience ever, two representatives hung up on me because I went straight to the front desk with them on the line. My children are here and we are currently going through some rough times, so we need the money to get a different hotel, and we have been given the run around by 3 different people and kept on hold for over an hour to speak with a supervisor. DO NOT USE PRICELINE.

Updated on 06/24/2023: Still waiting on my money back since May 27th. I paid twice for car rental Priceline and Dollar rental and waiting for Priceline to research it. Chat once a week with them about it to be told always after being on hold at least 45 minutes that I have to wait. Do NOT use Priceline!!!

I made a reservation through Priceline and when I went to pick up the car from Routes they told me they did not rent cars to locals but they still charged me for it. They were claiming that Priceline should not have made the reservation and it was too late to cancel the reservation. When I reached out to Priceline, they told me to request routes for a refund which never happened. It looks likes these two companies are colluding to embezzle money from locals and routes holding on to the funds with no service performed and no legal basis. 65 negative reviews. Negative Google connections should be a cause for concern.

I booked two nights at Hampton Inn by Hilton & Suites using Priceline. I booked @4:00 pm on 6/13/23. Then I had second thoughts and went back online to cancel. It said in the email that the booking was fully refundable if canceled before 11:59 pm on 6/12/23. This was before I even booked!!! Email went on to say that if cancelled after that time, a penalty (their phrase) of one night's stay would be implemented. So, stupidly, I decided to go for one day since I was going to be charged anyway. After I checked in, I called down to the front desk and told them I would not be needing the second night. I was told that they could not refund it as I had booked through a third party. So I called Priceline. They put me on hold while they presumably contacted the hotel.

We rented a car from Priceline in St Marteen, and prepaid, for MEX car rental. When we arrived at the airport, a man was waiting for us, with our name and an exact car, that we ordered, the difference was he was from Phoenix car rental. He asked for our credit card information, when I said, we already paid you, he explained that we did not. As soon as we got to our hotel, I called the number on our itinerary for MEX and it was disconnected. I then called our credit card company and started a dispute. That was six months ago, and we still have not received a refund from Priceline, they said, it’s up to our credit card company. The credit card company says it’s up to Priceline. Do not deal with Priceline, we never will again.

They tried to tell me the same day I had made the trip I cancelled that I would get my money back then the next day they said no thru an email. I feel they lie to people about trips being nonrefundable.

I have made a flight reservation with Priceline on April 6th, 2022 and canceled it on April 7th, 2022. They said they will refund my money. It's now June 2023 and I have been calling them every month inquiring about my refund that never arrived. They always give me the exact same scripted response. "We escalated your case. It has been processed. Please wait 15-20 days for its arrival." More than a year later, still nothing and the same responses every time I call. I've confirmed my information and mailing address and they keep saying it's on its way. This is beyond frustrating! I don't know what to do anymore! They took my money and are not giving it back! Straight up thieves that deserve zero stars!! Do not use Priceline! I don't wish this on anyone!

Not once but on THREE different occasions, we used Priceline to book rooms while traveling. Each and every time, we have received duplicate charges on our credit cards--one from the hotel and one from Priceline. Funny thing is the amount charged for the night by the hotel was ALWAYS less than Priceline price. It's like a double scam....Not only do they NOT have the best price but they double charge you. Also, Priceline refuses to do anything about it, saying that you will have to contact the hotel but when you contact the hotel they say they didn't payment from Priceline.

They are unbelievable with terrible business practices. They offer no assistance, provide you with cookie cutter answers from a piece of paper and could care less about loyalty. Run far away and stay away from this business and their lack of customer service.

I use to book with Priceline all the time but over the years customer service has dropped off a lot. I recently booked a hotel with them and it turned out to be a very bad situation. When I voiced my view to the hotel manager he took offense that I didnt feel safe in his hotel. He kicked me out and locked me out although I was very polite about it. When I called priceline and told them the owner refused me service they denied a refund as did the owner. I can't believe the customer service from Priceline. They don't care about customer anymore. I am out my money and had to book another hotel that evening. The owner of the hotel who had my phone number sent me text messages all night rubbing in my face. It was a very sad night to say the least.

Horrible experience! The app is confusing and will change the dates of booking out from under you... so you end up with non-changeable booking for wrong date. Also claims dog friendly for places that then tell you about large fees to have your dog upon check in. This company is downright evil!

I purchased airfare and hotel accommodations for a trip to Denver. I selected my seats on the flight, come to find out my seats are NOT GUARANTEED or confirmed with Frontier Airlines. NO REFUND GIVEN!

Priceline emailed me a special offer for Ramada hotel in Tampa Fl. Their customer service had a thick accent and it was impossible to hear him. I needed a good deal so I took it. When I checked the reviews on that hotel, everyone was talking about bedbugs, roaches, and stinky carpets. I am extremely allergic to all that. I called right away to change to a different hotel. They denied me. I requested to cancel, they denied it. They told me they have to investigate. I called them almost every week. Today they finally me that their customer service, told me it was final sale. They have customer service from everywhere around the globe, except American to do their dirty jobs. No disrespect to them but you can barely understand what they are saying. It’s not my first issue with Priceline, so please be careful, find a different company.

Was a better price after I booked. When I try to cancel my existing reservation and make a new one they charged me 200 dollars because was 12:01am. It's not fair that you stole the client money. When I call and explain to the manager the situation they said is nothing they can do. You are a thief.

This is the worst customer service ever. I canceled my reservation. They called the hotel to confirm my cancellation. The Priceline representative lied on the hotel and told me they said I checked out on a certain date. I called the hotel to see what they said and they said they didn’t say that. They told Priceline I never checked in. Now they are trying to keep my money and only refund the last day because the Priceline representative lied in the system. Get way to treat your customers and a veteran. You all need ethics and customer service training. I would not recommend this company to anyone.

I must express my profound disappointment with this company and its customer service. The level of misinformation and lack of transparency I encountered is truly disheartening. If I had the option, I would give this company no stars at all. When I contacted the customer service to book a hotel, I was unaware that it would result in a bundle including a car rental. Despite my repeated inquiries, the agent failed to inform me that the price quoted was in USD. As a result, I was charged an exorbitant amount that was far from being reasonable.

Booked with Priceline, Would Not refund, my cancellation, would never recommend this company NEVER, called 8 times and they hung up on me, charged me for 2 nights at a hotel that I didn’t stay at, tried to work with Priceline and the hotel directly and no help and NO refund!!!

Beware purchasing air travel on Priceline. They lie outright about included baggage and then claim it is an airline issue and need resolve with them. Excess baggage costs can then be astronomical. They do this to show a cheaper price than Orbitz. Orbitz is totally legitimate for same flights and clearly state baggage not included. Thus they show a higher but truthful price than Priceline. I recently purchased tickets on Priceline and even took screenshot of the page on site where clearly states checked baggage included. Priceline later claimed they cannot honor their own representation on their site and said it is an airline issue and they are not responsible. Clear lies and deception. I and everyone in my company only purchase on Orbitz now or direct from airline.

I booked a trip with Priceline in April and then the flight was changed 7 times before I finally canceled it through the airline because the new times were unmanageable due to other parts of the trip already booked. Times were predicated on the flight times. Went to rebook and Priceline wouldn't allow it because they were still showing me being booked on the original flight.

I wanted to make a reservation directly through the hotel, when I called the "Operator" pretended to be a hotel clerk and made my reservation. Once I called to make changes, hotel informed me that it was Priceline that had made the reservation. Priceline is a rip-off. It took me 45 mins to get someone on the line to cancel my reservation, and they tried to charge me a $15.99 cancellation fee, even though I called a week in advance. Additionally, once I called the hotel directly, I found out Priceline was charging me over $400 more! If you call a hotel, ask them directly if they are the hotel or 3rd party company, and ask to details about hotel, if they ignore your questions or don't know, hang up. It's Priceline.

They choose not to be upfront about fees at the hotels may charge outside of the bookings. The hotel that I'm staying at says they have tried to fix it several times on Priceline and Priceline chooses to lie. I was charged an extra $55 that every other booking site was honest about. I will never book thru Priceline again.

We stayed at a hotel for one night for a medical trip. I received an email that said extend your stay for less. Well we decided to stay another night and do some shopping. We got home and the bill was just the same, no discount. When I called them they were rude and would not offer the discount. They lied and no discount was applied. I paid the same price as the night before and I also got a smaller room. I will never deal with them again.

Priceline app is experiencing errors in your booking dates. So you can book a certain date but the app will schedule for a different one. And if you call to resolve they won't do anything. Do not get ripped off and uses their app til it has been fixed.

Just throwing this out there for consumers looking to use Priceline. Better watch your bill and make sure you understand that you are not on only booking a flight but you need to pay their "Seat reservation fee". Yes there's a $55 fee to get a seat and I'm not talking about picking a special seat on the plane, this is just a charge to get a seat. Last time I checked when I book a flight it comes with a seat. Now Priceline is getting in on the act and charge for that seat too, apparently they are going to be on the flight with you.

If you're traveling with your pet, do not use this service. There's no way to tell whether a hotel accepts pets or not. I made a reservation, I went to check in and I was denied when I asked about the pet fee. The hotel said it wasn't their problem and Priceline said it wasn't their problem. I was simply out my $93.

I recently made a reservation through Priceline for a 5 night stay (5/23/27 - 2023) in North Carolina. Instead of calling the hotel directly, I went through Priceline. I thought Priceline has the best price, but I found out I could have saved $293.00 if I would have made my reservation with the hotel. Priceline is a total RIP OFF and I will never use this cheating, dishonest and unremorseful company again.

Do not use this merchant or Affirm for your payment plan. They offer discount and normal fare prices, ask for payment and then tell you the fare class has sold out. It will apparently take up to 90 days to receive a refund.

After staying at a hotel reserved through Priceline, I discovered when I got the hotel receipt that the actual cost, including tax, was less than what I paid for on Priceline. I called Priceline to get the difference between the actual cost of staying at the hotel (which was less, including all taxes) versus what I paid on Priceline. Priceline refuses to give the difference. Priceline is NOT the lowest price. In the future I will only deal directly with hotels. It is worth setting up a rewards program with hotels, even if one is not able to take advantage of all of the perks. At least I will know I will be getting the lowest price. Priceline is NOT the money saver it purports to be.

Had to change a flight due to family emergency and work. Called Priceline's customer "Care" 84 hours prior to date of travel. The individual I spoke with asked for a reason to which I simply said work and did not elaborate not knowing if it was necessary or not. They said that it's a restricted flight and there is nothing they can do. He did not give an explanation nor did he try to show compassion or sympathy considering my situation. I will NOT ever use Priceline for anything moving forward based on the LACK of Customer Care.

I went through Priceline to get a car rental at the airport and will never do that again. My flight was early and when I went to pick up my car I was directed to go to another car rental. The line was so long that I stayed in line for an hour and didn’t even make it halfway. Luckily I didn’t pay ahead of time because you can’t get your money back if you cancel. The other car rental places there didn’t have anyone in line. I went through one of them to get my car in 5 mins but had to pay a higher price. They have a good scam going on there with their long lines. I’ll never go through Priceline again.

I booked a room on Priceline at a major hotel chain. I arrived at the hotel to find that the room was not clean and that the TV was broken and unusable. I complained to the front desk staff and was told that no other room was available. They agreed that I should get a partial refund and said that they would offer up to 50%. Unfortunately, since I booked through Priceline, I was told that I had to contact them for the refund. They said that Priceline would contact the hotel, the hotel would issue them the partial refund, and then issue it to me.

I booked a hotel for the wrong date, by one day. I asked them to change the date, but they refused. I have gold status, but apparently that means NOTHING! I am more than disappointed with Priceline and after this trip, will never use them again.

I rented a car from Priceline and the total that was provided for rental including tax was 493.00 approx. When I went to pick the car at Dollar rental they charged me another $471 for bunch an insurance and taxes. I waited 1.5 hours in Tue rental line after my flight and the again at the counter did not explain any thing about the insurance and all the extra fees. I was thinking the charges were for the rental not all of the other insurance and fees. Why would I get insurance when my own insurance company covers all my rentals. This to me is like stealing my money. I don’t know how Priceline or dollar rental is doing this to their customers. When I called Priceline they said it’s not their fault. I am current trying to call dollar but they are so busy as experienced that when I stood in line for hour and a half. I don’t know who is responsible here but I feel like I have been cheated. I will never be using Priceline or dollar rental ever again. That is purely bad business practices.

Would give negative review if I could - Booked a 9 night stay. They forwarded the hotel a 2 night reservation but charged me for the 9 night booking. sent them my bank statement and showed the hotel my bank statement. The hotel allowed me a nighs grace for Priceline to rectify the issue - but they continued to say it takes 5 business days to review and couldn't do anything, forcing the hotel to check me out, without a place to stay and with my money still with Priceline.

This is the second time I’ve booked through Priceline and they ended up passing the wrong information to the actual provider (the first time was hotel dates and this time my shuttle had the wrong location -an hour and a half away from my actual destination). When I reached out to get it fixed, they passed me around for 2.5 hours only to tell me I need to contact the provider directly and that they couldn’t help fix it or compensate me for their mistake. Been using them for years, but they are a scam now.

IF I COULD GIVE THEM A negative 5 star review I would do this! Back in the beginning of March I had booked a trip to Florida and had to cancel the hotel accommodations. As of today (5/31) this is the 10th time I have been in contact with the company because I have not received my refund. Throughout these contacts I have been hung up on twice (I never have used any profanity or any foul language to warrant this). 3 different times I have been told that my refund was being processed and that the supporting documentation from the bank and proof of charge was validated.

I don’t recommend Priceline if it was the last company in business!!!! My family and I booked a trip to Spain and paid for it. When we got to the airport we're supposed to have for flight tickets to fly to Spain and there was only three issues and we got stuck buying another ticket and Priceline had the excuse that it got cancel by mistake. We been waiting more than 45 days for a refund on their original ticket. Don’t ever do business with this company. They are useless, worthless not even the thought of them.

Dear Priceline and National Car Rental Company. Hi! I am writing this message because I was not able to receive my full refund from express deal from Priceline. Even though the policy stated that it is non-refundable. However, I booked the reservation via my mobile phone and I could not see the notice of the non-refundable policy that this booking cannot make a cancellation. Once I filled up the payment forms, my reservation was locked to get the mid-size SUV cars. So I contacted to customer service for Priceline, the staffs still insisted that the reservation was under the policy and could not get refund from cancellation.

I booked a hotel through Priceline which showed beautiful photos of hotel. Description of hotel and amenities sounded pretty good. Once arrived at the hotel, it was complete opposite of what they advertised on the site. Contacted Priceline and they refused to reimburse me. Do not book with this site, you will regret it.

After booking my flight months in advance my family of 6 shows up to the airport in New Orleans. We were in the middle of the line. By the time it was our turn the lady at the gate says Silver downsize the plane and there was no more room! So they spent 2 hours trying to find a flight. It was approaching night time and something had to happen soon. We had a cruise to catch the next morning in Jacksonville. The flights they found were 20 hours with layovers. We could not do that because we would miss the cruise and I would be out $7000 dollars, So the lady said she can get us to Tampa and we could rent a car and silver would reimburse us. Well silver won’t answer calls nor return emails. Nevertheless we paid for a flight we didn’t receive.

First I’d like to start out by saying I’ve used Priceline/Booking for years and never had an issue, so I decided to use them this time around. I purchased a package (Flight/Hotel) together so I’d be seamless as always. My hotel was located in Freeport Grand Bahama Island BUT my flight landed in Nassau (BIG ISSUE). This isn’t even remotely close! It’s a 45 min additional Flight that has to be booked when you find out there is no connecting flights booked with Priceline, which cost myself and my husband and additional $500.00 plus AIRBNB cost for $300.00 so we have somewhere to stay in Nassau. I called Priceline 4 times and was told there’s nothing they can do and to READ THE FINE PRINT!!! Never will book through Priceline/Booking. They could at least help look for connecting flights. MONEY DRIVEN COMPANY! Why would I purchase a trip that doesn’t even get me to my destination. I wouldn’t!!! No compensation whatsoever! Never again!

I had a flight but due to a medical emergency, I have to cancel my flight. Now, of course you can’t get your money back, so I asked for a credit, which they said I could get, but, I have to complete my credit 1 yr after booking. I booked January 24, 2023, and have to complete (meaning take a trip by January 24th of 2024). Not book a trip by then but take the actual trip by January of 2024. I’m having reconstructive surgery on my right foot. Fallen arch heel spur and a severed tendon, unfortunately my ankle is literally sliding off my foot! Which is no fault of Priceline but they could give you a year from the cancellation date not the booking date!!!! I don’t even know if I can complete a trip by then, (probably not) after being off work for the surgery then I’m going to go back to work to take off for a trip so I don’t lose my money, yeah I don’t see that happening. They may as well say they’re keeping my money!!! Don’t book through Priceline. It’s a complete rip off!!

As the website of the Priceline advertised the room for max 4 occupancy on its website, I booked the room for four individuals and gave my children's age over the phone. After I booked the room, I noticed that the order was for max 2 individuals on the email. I immediately called Priceline and told them I booked the room for four. The customer representative told me they would get back within 2 days after their inspection. After 2 days I got in touch with them again, they told me they would return within four days. I still have not heard from them. I am filing a consumer complaint and will ask for return and compensation.