Priceline Reviews

We booked a hotel room through Priceline and paid in advance. We flew into Charleston and got to the hotel with our luggage at 11 pm. They were fully booked. They said Priceline booked our room after the hotel alerted them that there were no more rooms available. We called Priceline in a panic. Back and forth for a hour. It's now 12 midnight. They said they could not help us except for giving us a refund. We said we had nowhere to sleep in a foreign place and could they please help us. They said they could do nothing except for give us a refund.

DO NOT apply for their credit card when you book!!! The information is deceiving. I spent three days trying to resolve an issue over the card: I asked on the same day for them to cancel the card immediately - they didn't. I asked on the second day again - they didn't (They violated my 3 days right to cancel!) Also, do not book with them!! I accidentally under-booked my schedule by I day, and needed it changed. They would not so much as even accommodate me in any way what-so-ever.

I booked three hotel rooms and mistakenly entered the wrong city. I immediately contacted them and was chatting for over an hour trying to get the rooms cancelled. She was unable to help me after all that time. I contacted the hotel and they said they would cancel but we had to go through Priceline. I have been trying to get a refund for over a week and was just told that I would not be getting one. That’s 600 dollars for nothing. I will never use them again. Their customer service department is horrible.

I use Priceline to book a trip to California for hotels, the flight and a car rental. Frankly, it's been a nightmare. I was overcharged for the car rental by Hertz, the flight back had to do an emergency landing in Salt Lake City, and I needed a refund from one of the hotels. I am out hundreds of dollars and Priceline customer service was atrocious and refused to help me. I am out hundreds of dollars and the car rental issue is basically fraud. The flight issue was atrocious. I had been a Priceline customer for a long time but will never ever use them again.

I booked round trip flights through Priceline with Alaska Airlines. My confirmation email from Priceline had all the correct details. However, when I checked into the flight, my boarding pass showed a typo in my name. I tried to call Priceline customer support but was not able to speak to a representative because the wait time was over 3 hours. So I called the Alaska Airlines customer support and they were able to fix the spelling error for a fee of $75. When I was finally able to reach Priceline customer support, they said that this was a common programmatic error that they could have fixed for free but since I chose to call the airline, there was nothing they could do. I ended up paying a lot more for airfare because of Priceline. I will never book through Priceline again.

When called was made felt like this was my fault. Booked wrong and no credit or anything was compensated and used Priceline for years. Needless to say I will no longer be using Priceline to the lack of help and support by the customer service and the supervisor.

I booked a travel package to Punta Cana through Priceline.com 4 months before traveling. I was told at the hotel that Priceline did not pay the hotel. I called Priceline and talk to the representative for one hour then transferred me to Booking.com. They subcontracted Booking.com for hotel reservations. I talked to representative from Booking.com for another hour and they could not solve the issue. I had to pay the hotel directly at the spot. I was charged over $200 more than the package price. Called 8 times to Priceline and Booking and been pushed around for nothing. It seems they do not take any responsibility for anything. Never had any issues with Expedia before!

They didn’t want to refund me my money after I booked the wrong date by accident and still had to spend more money because I needed a certain date so basically spent 500 and some change for no reason, it’s not right.

Priceline is a scam! Its customer service is the worst one in this country! I booked a Hotel Red Roof Inn at Buffalo NY/I-90 with Priceline. The hotel seemed good in the Priceline review, however, it's the worst hotel I have ever seen. All rooms are broken to some extent, they could not give us a good room so we could stay, it's totally at Hotel's fault and they agreed to refund the total amount, and they did it as well. Now, here's coming Priceline's so-called excellent customer service, they verified 7 times that the hotel already refunded the whole amount to Priceline, however, Priceline hung me up 15-20 days to get the refund! Still, no refund was received! Every time I call Priceline, it spends 40-50 minutes following all bureaucratic procedures with no ultimate resolution. Their system is faulty, gauging customer money without any service.

I picked up the car I rented through Priceline and within 24 hours it broke down and needed to be towed. I have had to do ALL the calling, forcing a case number and doing up all the follow up. They tell me that they can't send me any emails, but that they have to wait for an email back from the car rental before they can give me a refund. PLUS they want to only give a partial refund due to having the car overnight. No mind to the fact that I was stranded waiting for a tow. They don't call back, you have to go through the game of pushing numbers and then being transferred around until the call drops. I will give it a rest for today and start back up tomorrow. NOT WORTH ANY SAVINGS THEY MIGHT PROMISE.

This is twice that I showed up with my paid Priceline purchased rental car and the rental car agencies had given my reserved rental car to someone else. When I called, they told be they would reimburse the difference in what I paid for the new rental car and my agreement with Economy. After two months a several calls since I turned in my agreement and asked for reimbursement, they told me today that they don't reimburse for taxes ($70) and other fees. I had a mandatory insurance fee with Fox (Even though my Nationwide insurance covered all rental cars), but Priceline would not reimburse for those either.

We travel all of the time and just got back from a trip to Wisconsin to visit our grandkids. We booked on Priceline for a 3 night stay in La Crosse and 1 night in Minneapolis. We booked and paid ahead of time for the better rate. On checking out of the hotel we were charged again for the 3 nights. This would have been $84 cheaper booking direct. I contacted Priceline I was told by a supervisor, that the additional charge they passed on to me was a better rate from the hotel for priceline only and their commission. That is untrue as I called the hotel and they confirmed we could have gotten it for that rate. All I wanted was the $84 refund we overpaid. I was told they would not refund me the difference. I will never use Priceline again. Just be aware of how they are ripping people off.

I find that on Priceline, they give you a price for a hotel. Then, when you go to book, taxes and fees are added in. Absolutely nothing wrong with that. Problem is the initial price that Priceline gives you is quite low compared to what the price will be with taxes and "fees". You need to burrow down within the program to see what you'll actually pay. Then, when you do burrow down, Priceline frequently either (1) does not tell you what the "fees" are for - that is, Priceline will just give you one clump amount for taxes and fees, and not inform you what the "fees" are for, and why the clumped amount is SO high; or (2) lists out what the taxes you'll pay are, but those taxes CLEARLY do not match up with what the actual taxes are in the municipality you are staying in are - in other words Priceline APPEARS to be adding in significant amounts to what the ACTUAL taxes are. I once wrote to Priceline asking them about this. Not surprisingly, I received no response.

Priceline changed my flight details without my permission stating the airline did ..Finally contacted airline. Flight had not been changed ..Priceline lied and to this day still didn't correct their mistake they represent the airlines etc..BOOK through EXPEDIA..Grave error if I had not questioned the nonexistent change I flew my originally booked flight. DO NOT TRUST PRICELINE.

Book a round-trip flight Tuesday night expecting to flight out on Friday. Got everything confirmed email etc. Thursday get notifications to check into my flight go to check in, it says no reservation. Called the airline because I thought my app was malfunctioning. They said that the flight had been canceled an hour after booking by the 3rd party which is Priceline. Call Priceline, they say “someone canceled it an hour later.” Someone who? Also, the money has already been taken. And they won’t return it until the end of the month. No email, no warning about canceling, had I not called the airline I would have been at the airport for nothing. My whole trip is ruined and I also have to wait for the money from the hotel I booked. NEVER AGAIN.

I booked a last-minute getaway with my daughter for 4 nights. We arrived at the hotel and within the hour wanted to checkout. The hotel nor Priceline has any ability to change the reservation or refund the additional days. They should not back this hotel period. It is nothing but a drug den and I can't believe I am stuck here with my daughter.

Driving to a funeral tomorrow morning, so I booked a car at the nearest international airport (PHF) via Priceline 2 days ago. They assigned me to Hertz (Priceline picked, for the price they quoted) for a pickup at 6 pm, since I figured I certainly wasn't going to need it earlier, and I didn't want to have to wait for them to wait for a customer making a late return. Pickup was at an airport that had flights coming in until at least midnight, so I wasn't too worried, although I should have been. No indication was made in any of the emails or "click here for additional details" pages that Hertz closed earlier than all of the rest of the car rental agencies in that airport.

I booked a hotel stay for Oceanview with full kitchen; got to hotel and they said Priceline had me for a standard room without Oceanview. I was charged $45 upgrade fee per night because Priceline refused to take responsibility.

I traveled from New York (JFK) to Colombia with my carry on and personal bag without charge. But on my way back they charged me for the carry on ($105) and I was really upset. I asked how can that be when coming from New York I didn't have to pay anything. They said Priceline issued my ticket like that. Spoke to the airlines. They showed me on their monitor that On my way from New York to Colombia the fare was "S" which means I have the benefit to bring a carry on and personal bag for free..meanwhile on the returning flight (Priceline) issued my ticket to an "XS" fare which means I had to pay for my carry on. I was never told by them about that. They really snuck that in there without telling their customers which is really messed up. I spoke to the representatives from Priceline and they said they had no idea about what I was talking about which is **... I'm done with Priceline..never again will I buy from there.

I rented a car through Priceline with unlimited mileage, when I went to pick up the car, the company Next Car stated that they had a policy that states that Florida residents have a 50 mile per day limit with $0.75 per mile extra. That is outrageous! I figured I would pay with my AMEX and deal with it later and they would not accept it. Three hours later, Next car nor Priceline did anything to help nor honor the price! Very dissatisfied and disappointed with both companies! No customer service at all. They state we should read the fineprint! REALLY?

I had booked a car rental through Priceline and in the original booking, I was only charged the amount of the purchased insurance, and the remainder of the two days was to be paid to Ace Car Rental, upon pick-up. My flight was delayed and I was not going to make my initial booking, so I contacted Priceline again, to edit the pick-up time to later that evening. They stated they could not edit it, but could cancel it and rebook the reservation to the later time. They did not inform me that the reservation type had changed, but they charged the full amount just after our call ended.

I rented car through Priceline on website for pickup in Orlando at Hotel Plaza Blvd. Went to pickup car at Hertz at Hotel Plaza and location was closed since 3 years. Couldn’t get car at no other Hertz rental because they said all sold out. All Priceline could offer me of their own mistakes was to cancel reservation and say sorry. They promote cars under falsehood.

I never knew there were fees when using your travel credit. I called Priceline to redeem my travel credit of 234 dollars. The customer service rep tells me my credit was only 96 dollars. That's absurd! I told him he needed to explain to me why the deductibles from my credit which wasn't in the voucher in my email, might I add. He proceeds to tell me there is a booking fee of 100 dollars when I call in to redeem my credit. I've never ever heard of such ridiculousness. To make matters worst, he continued to put me on hold several times for more than 20 minutes.

Made a car reservation and prepaid. I know it’s non refundable. Got called into work early. I work on a fishing boat in Alaska. Tried to cancel since I wouldn’t be in town to get the rental. Was told they couldn’t do anything. So Priceline got $389 for free. I guess they need the money more than I do. Will never use them again.

I want to be clear that the customer service guy was nice to work with, but I am super upset with Priceline's policies towards customer service. I have been trying to change a flight for the last two days. Have spent a total of about 6 and a half hours on the phone, been hung up on twice, and finally when I found a flight that Priceline would let me book, it was cheaper than my original fare, which is great right? No...They originally told me that they couldn't refund me the difference in between my flights but they would wave the $75 flight change fee to try to offset it (said it was policy).

I reserved a flight with this agency. The flight has been cancelled by the airline (Air Transat) and they asked me to call the agency to have a refund. I've called them at least 10 times. And so far nothing. Don't lose your money. Avoid this agency and reserve your flight directly by the airline.

Priceline advertise a great price for a Days Inn hotel showing free wifi. But on receiving my itinerary after paying, it said that wifi was available in public areas. I don't want to have to work in the lobby. The hotel refused to cancel and Priceline sided with them over the customer who was gypped. I just wanted a quiet place to work. How I either have to stay with people I don't trust or go somewhere else to do my work.

Prices are low, but when have an issue, you spend hours trying to resolve it with no luck. I spent countless hours trying to reschedule a return flight. I spoke with multiple people and often they would say they could reschedule and then hang up on me in the process of changing it. Other times, I was told it would cost an additional $900 when the entire round trip was far less than that. I was also told I needed to contact the airline directly. The airline told me they cannot change third party travel. I was finally told to wait until I took my departing flight and to then call and cancel my return flight. I did this and received an email showing I would have a future flight credit. When I called to use the flight credit, I once again spoke with several people and received several different answers. First, I was told I could apply the credit but was hung up on in the process of it being applied.

Never buy a ticket on Priceline if it is important that you get home. I was on a European trip when Lufthansa cancelled the first leg of my return trip five days before I was due to leave. Because I had bought the ticket via Priceline I had to work with them to rebook. However, Priceline was so incredibly incompetent that, even though there were flights from Zagreb-Seattle (my route) on the day I was due to fly with seats available, they could not get Lufthansa, who was legally required to rebook me, to agree to a single rebooking request with 30 days. So Priceline cancelled my ticket and I had to buy a new ticket out of pocket at a premium price (last minute in a busy travel season).

I arrived at hotel only to be told it would be cheaper to book with them directly and I owed another 25 for bringing our 5 year old daughter. Priceline never let me add her so why am I charged for her? Priceline says, "Sorry we cannot do anything about it." Really???? I had her listed on the reservation through Priceline. I will never use this business again. Expedia has my business now

Use Priceline at your own risk, if you continue to book with them after reading this well if they get you. You deserve it. If you read someone else's experience and keep on with that company that is how they stay in business. PRICELINE KNOWINGLY sent me to a hotel that was under construction. The hotel front desk does not have a working phone, there is NO POOL, NO WIFI, NO FURNITURE in the lobby, NO ceiling in the lobby. There was sink sitting in front of the hotel with several cranes working on the hotels, the electric was out in half of the room, there were ants in the room and overall the hotel is old and run down. It should have been closed during renovations, NO VENDING or ice MACHINES. Just a terrible experience. The elevator stopped working so we had climb three flights of steps. I want a full refund and I will not stop until I get it!! Advertised as a 3 star when it wasn't even one!!!.

Do not use Priceline. They will steal your money. Incompetent customer service. They will lie to you about your refund. They scam people of their hard earn money. They should not be in business. Stay away.

I was told by Priceline that they would not charge for my pets but when I got here I had to a $40 a day times 3 days. Also the add said free breakfast not a continental breakfast so I asked to change my reservation and was told no.

I finally have a chance to write this review. I will never booked through Priceline again for bundle package or any of my trip for the future. My flight and car rental was fine but the hotel canceled on me without any prior notice when I got to the place at midnight which I had to get up in 6 hrs for my conference that morning. The lady at the desk said, "You are the 4th person, we got overbooked and we don't have the room you requested". It's midnight and no one called or emailed me about cancelation way before. I was on the phone with Priceline, then they transferred me to Booking.com (not sure why) for hours, she was searching any available place for me. The places that she found for me is further away from where the conference was so I declined.

I went on Priceline.com tonight to make a 2 night reservation. I found the hotel I wanted, and scheduled it accordingly at about $112 a night. After completing the reservation, I received a confirmation email showing a $125 tax fee added to the reservation. When I called to cancel, I was told that - even though I made the reservation just 5 minutes earlier - that there is a no-cancellation clause, and that since I cancelled it already, I'm now out $354. Adding insult to injury, I have no place to stay for the two nights. Mind you, every other site I have ever used will show the total cost before actually placing the charge, which I expected to happen. It did not! I will never use Priceline.Com again for anything.

Hotel was cheaper if booked directly. Used an express deal which allows Priceline to pick the hotel for a bigger discount. Apparently was just a lie. The hotel also looked nothing like the pictures and was dirty and run down.

Priceline booked a room at a hotel for me. When I to the hotel I was told they had no such booking. So I called Priceline to inform them that hotel told me I was not in their computer and no resv. Going back and forth with Priceline, sitting on hold for 45 minutes twice, they told me nothing they could do so I paid for a room I don't have and nothing they can do. Well my complaint to the BBB is next. Also I will depute this with my credit card company. Bad business dealing with Priceline.

After the double booking nightmare, I decided to give Priceline one more call. After escalating the matter again, there was someone who understood the situation and refunded me for the double booking. Priceline is back in my good graces!!!

I had a flight and had to change it. When I did they gave me a $13.99 credit. I ended up having to cancel the entire trip and they gave me a second credit of $390.20. My boyfriend had the same original flights and had to change. At first, they gave him a credit of $197.60. Then when we had to cancel, they gave him $260.59. We had to cancel due to getting sick. It took me 6 hours to cancel. Now I have been on the phone with them for over 3 hours trying to use the credits. Only to find out that I have to use each one for a separate ticket. Which means we are losing money and having to pay additional money to them even though the new round trip flights are cheaper. DO NOT USE THEM!!!

My dear uncle passed in Canada. I was searching for flights and hotels to go for the funeral and memorial services. As I had many windows open, I clicked reservation by mistake on Priceline for a hotel. I immediately called and told them this was a mistake and I would like to cancel. But, after talking to a few people, they told me that they cannot cancel per their policy. I told them that I do understand the policy; but, in this case, I called them literally the second I clicked reserve on the website - so, this was clearly a mistake. But, they said there is nothing they can do about it. I have had similar situations in the past with hotels and other companies and in ALL cases I was accommodated. I will NEVER use Priceline or recommend anyone to use it. Much better to reserve directly through the hotel. At best, Priceline is only good to provide a comparison between different hotel prices. But, even for that Google hotel search is more flexible and works better.

They absolutely do not honor their price guarantee. I had booked a room and found it over ten dollars cheaper on two different sites. Was told they don’t honor other pew sites prices. What?? Isn’t that the idea of the guarantee?? It literally says "If you find a lower price, we will refund you 100 percent of the difference.” Customer service is VERY RUDE. AND LIARS. RUN.

When I searched on Priceline to book a hotel for my trip I put in the dates of my trip PROPERLY and even had my husband check it. However, when I chose my deal and booked the hotel, the dates of the trip defaulted to the current date. After numerous hours on the phone with Priceline, they refuse to assist me in a productive manner and refused to take responsibility for their software glitch. When you call or chat with customer service they are unable to make any changes to the dates of the hotel stay and only give you an option to cancel. Then the hotel can then refuse to cancel and you are just out your money. Even if you purchase travel insurance which is basically useless.

I booked a trip through Priceline. I planned on leaving on a Tuesday and Monday morning woke up to my daughter very ill. Come to find out she came down with Covid. Shortly after others in our group started getting symptoms. Priceline refused my refund. She put me on hold as if she was going to help me only to get back on the phone to let me know the “hotel” would not refund me. What really got me is she blamed the hotel when everything was through Priceline. They could have rescheduled me for the following week or something. I begged them to just reschedule not to deny my refund. It’s a sad way to do business. So basically I paid for a service that I never used. I never checked in at the hotel, I never even got to leave town.

Don't use them!! I booked a rental car thru them for Hertz. I called Hertz cancelled the reservation and then called Priceline and they said they would not honor cancellation. They literally took $387.85 and will refund this money even though I cancelled three hours later the CROOKS AT PRICELINE FEEL THEY SHOULD KEEP $387.85. WHAT A SCAMMM!!!!

So me and my girlfriend decided to go to the taste of Chicago on July 9. We did a little bar hopping just enjoying the city. As the night went on we decided to just stay the night and drive back home the next day so we got on Priceline.com. Found a hotel to stay at but the hotel for the night that we was in the city. Get to the hotel, the hotel tell us that Priceline has booked us for July 10 and the check-in was for 3 PM so I tried to cancel my reservation because they would not let me get in the hotel and I was just out of her room so I called Priceline. They tell me that I had to go back to the hotel. Make a long story short I waited five days call back priceless. They tell me they can’t give me my money back after telling me it was a mess up on their end. They kept $273.53 so don’t go though them. They're Real crooks when he comes to your money and getting a refund back.

I booked a package vacation that included airfare, hotel and rental car. I paid an additional $600 for nonstop flight out of my pocket. Upon hoteĺ checkout the hotel made us pay the amount due. When I called Priceline they transferred me to Booking.com and they transferred me back. No answers out of either one. No breakdown or explanation.. Cost was a Thousand Dollars more. I will be hard pressed to ever use either of them again.

So I’ve put about a months worth of trips through Priceline this, is in July, I booked these trips back in November. Every single trip I booked with priceline there has been an extra charge. I’m talking to the tune of $400 at some places. The trip my wife took to Utah price line literally doubled what it cost us. I made multiple calls to customer service and they wanted to help me not at all they could barely speak English.

I’m having surgery and got a deal that the app chooses one of 3 hotels. It stated they were all downtown, which they were not upon booking. Now I’m stuck with a hotel far away from the hospital and they won’t even switch to one of the other hotels listed in deal that’s closer. And they have availability because I checked. Second time no one has worked with me for actual reasoning, like having surgery. The 3 people I talked to all stopped responding. Never booking through them again.

I made a reservation on 7/12/2022 for a trip on August 18th 2022 and was given charge of $570.39 for a 3 night stay at $159 per night using the "pay with Affirm" product. Once I clicked submit I realized that I had not entered the discount code which was provided to me by the hotel staff. I immediately phone Priceline and asked that the reservation be cancelled so that I could enter the discount code which would save me $20 a night x3 (so my total cost for the 3 day stay would be $471.79), The Priceline representative informed me that I would need to call the 3rd Party "Affirm" and ask them to cancel the transaction, so I did, when I contacted the "Affirm" agent they stated that the transaction was still pending on the Priceline side and that I need to have them release the transaction so that they could cancel it. So I called Priceline back and informed that that the "Affirm" representative told me that Priceline needed to release the transaction.

You will get ripped off and stranded. Refunds, yeah, try again. You're BEST off going directly to companies for their services. Got charged for a car rental, but the airport didn't have it waiting. Need to contact them? Good freaking luck. You had better think again if you are under that impression. Think you'll get a refund, nope, don't hold your breath.

Hotel was fully booked but on Priceline’s website showed me that they had rooms available. They wouldn’t give me my refund, they are saying that they are not able to confirm that the hotel was fully booked that night. It has been 10 days now and I still have not gotten my money back. Horrible company. Wouldn’t recommend for anyone to book with them.

This reservation was paid for months in advance for son's wedding. I am in a wheelchair, when we arrived to the hotel, we were given a room, and when we entered the room, we found that it wasn't the room that I had reserved, my wife showed them the itinerary and she was told that they didn't have any rooms for handicap people and put the blame on Priceline! When I returned home from the wedding, I contacted Priceline about what took place, all I was given were excuses, and basically offered nothing for their mistakes and the discomfort that it caused me, a disabled veteran. It was clear that the person who I was conversing with didn't know how to do her job, there was nothing rectified during the conversation.

Wish there was 0 start I can select. I will definitely select 0. I booked a flight on Priceline and had to cancel later on because of work. They say I get full travel credit back. However, trust me, with the full travel credit you have in hand now, you can do nothing. They have so many rules about those travel credits, like you can't book it with a round trip, but only a one-way trip or you literally can't use the travel credit with Delta to book anything and they had to spend 1.5 hrs to find it out and tell me that.

I booked a travel package (airfare, hotel, ground transportation) for my 20th wedding anniversary. Priceline quoted me a package price for all three pieces and I booked it. We've come to the point where we are a few weeks before traveling and I was double checking the booking. I chatted with Priceline via their app to check everything. At that time they confirmed my booking was complete for air, hotel, and ground transportation. They also said I could call the ground transportation company to confirm the pickup at the airport. I called Mozio, and they could not find my information.

Please do not use Priceline. When I looked up the reviews of the hotel they had chosen for me I was sickened to see many recent reviews of bed bugs and uncleanliness. They refused to refund or help me.

Booked a flight for my son from Rochester NY to Columbia SC. On his incoming flight from Rochester to Charlotte American Airlines delayed and missed his connecting flight from Charlotte to Columbia, and had to drive 2hrs to pick him up. On his return flight American Airlines canceled his flight all together from Charlotte to Rochester and rebooked him for 24hrs. A total mess on every level and American Airlines had horrible customer service, offering no other flight options. Save your money and drive. Airlines take your money and don't live up to their end of commitment. Y'all don't deserve our business.

Purchased 2 airlines one for myself, one for my mother with trip insurance. Called 83 days in advance to either cancel or credit "my" ticket alone due to serious health condition with pending surgery. They canceled and put my mother's ticket credit on hold. NOT MINE. 7 days later all flights are booked but 1 that I thankfully found by luck and paid 1400 which was triple the price she paid for while they "escalated investivate why her ticket was canceled without her permission". 96 hours after being promised it would to take 24 to 76 hours to resolve I have yet to hear from them. So now I'm out 595 which included trip insurance. She's out 600 which included trip insurance and I'm out another 1400. I have emails, phones calls and reservations to back up the truth.

I am extremely upset with Priceline. We had booked and checked into our room to walk into a horror story. From blood and stains on the sheets and pillows to unknown substances on the floor, a disgusting bathtub, this was a -5 star motel. And Priceline does not stand behind their polices. I had up to 11:59pm day of to cancel my reservation and pay a 48% penalty, leaving me with only 52% of my money back and the refused to give it to me. It clearly states it in the confirmation email that is the policy. I spent many hours talking back and forth between the hotel and Priceline to get no money back. They give me a 20% off coupon to use on future bookings but even that’s restricted and you can only use it on specific hotels that don’t even tell you the names of so you can’t even look up what you're walking into. What kind of business is that?! Just horrible. Priceline needs to step up and honour their policy.

We booked a car rental for a full sized car at an airport location. They lied, it wasn’t at the airport. Then car rental company only had mid sized car. We obviously had paid for a full size but Priceline wouldn’t do anything to help get us refunded the difference. Thank God after several emails and phone calls the car rental company is being honest and refunding our credit card. Priceline could care less once they get your money. I had given them a second chance as last time we used them they messed up our hotel reservation. I’m done. Don’t use them, they’re horrible! I wouldn’t even give them the 1 star but can’t put 0 or can’t leave a review.

I can’t review this company unless I leave at one star and it does not deserve the one star. I had the worst experience I have ever had with any company. Let me tell you if you make a mistake on your reservation or in my case if they make a mistake on your reservation there is no fixing it. I went through three levels of supervisors. They all told me the same thing that was written in fine print. I was stranded with my little boy because it was put in the computer that I was renting a car from Orlando and I would return the car from Orlando. That is impossible because I flew from Orlando to Denver. I was not asking for a refund. I was not asking for a discount. All I was asking for is a city change. They would not accommodate me in anyway. My reservation was with Hertz, Hertz could not do anything because they did not receive the money. Priceline did. I will never use this company again.

Changed flight to suit my 82 year old mother’s needs and was charged as much as a regular flight would cost AGAIN! Don’t fall for it. They milk you for every possible thing including a seat assignment!

I bought from Priceline and it was also non-cancelable, non refundable car rental for 3 days. When try to get the car they couldn't charge my credit card for incidentals so they did not give me the car. I was there for an hour talking to my credit card company nothing wrong with my card. Priceline said to me even if I couldn't get the car they still can charge me. So stay away from this company. It is all about money to them. They don't care what happens after they get your money.

I have booked flight tickets and then tested positive so had to cancel my booking. They refunded my booking amount and gave me a year of time to use the credit. But when I tried to book another flight using that credit that never happened- they dropped call, never return call, and then said I will be charged $100 to reuse the credit, whereas in the email it said clearly there will be no charge, I will just have to pay the difference. I tried calling them 3 times, every time I have hold for hours and hours and no luck. THEY SUCK!

My Priceline experience was terrible. Our plans changed and I wasn't allowed to cancel, I asked to speak with a manager and the rep said I would have to wait 17 minutes. I asked to be called back instead of holding and they said they couldn't do that...even though the rep called me back herself. The rep had noises in the background and it sounded like someone talking in her ear. I don't usually place poor reviews online, but I am compelled to do this when a company's policies and service is so poor. I will never use Priceline again.

On fourth of July I spent the night in my car because the hotel I had booked decided to have some surprise fees that I am unwilling to pay. I immediately called Priceline and their robotic customer service was not helpful in the least, never calling me back or coming to any resolution to the matter as I waited without a place to stay. In fact, their customer support team with their rudimentary English were trying everything they could to take the Hotels side. By the way it was written, this fee was completely unexpected and a scam. Meanwhile the hotel has my money and are not refunding it. That's ok, VISA has been contacted and and I've issued a charge back for the first time ever in 20 years.

This company keeps your money. I requested a refund no more than 5 min after I submitted and they refunded $900 of a $3200 vacation package. I asked for the refund because I didn’t realize it was usd.

My trip got canceled 2 weeks before my rental car reservation. They don't allow any cancelation on the reservation. I've never heard of a company doing this. Didn't think I needed to read the fine print to check for this. Lost $500 and they will just rent the car to someone else. That's a trash business model.

Don't ever book a flight with Priceline. They don't give a **. They just want their money. My husband and I bought a ticket through this horrible third party and what happened is that our original itinerary got changed. The new one has a flight landing in Mexico City at 8pm while our connecting flight would leave Mexico at 5 FIVE pm. If we maybe had a time machine we could make the flight possible. I don't know how many times we called Priceline trying to get a refund but they hung up on us MANY times. Still haven't solved the problem. You would rather not fly at all than buy a ticket with Priceline. Oh wait a minute, that's the exact same thing.

We had booked few international flights and after couple of hour, they called us back and asking us to pay more saying flight prices increased. We are not first timers to book these flights. It never happened before with other sites like Expedia, Orbitz. With them we get our tickets confirmed right after booking but this time we thought of giving it a try as prices are pretty cheap and to our dismay these are really liars, they just waste your time for nothing. Please be aware, they are not genuine.

My flight was cancelled couple times and one of the supervisor promised me the company would give my money back from the hotel if I made another reservation to match my new flight date. Priceline said it will never give my money back, I lost money on the second hotel and I am having hard time to get my money back from the airlines. Really horrible business and unethical employees. Do not trust in this company or their employees.

I reserved a price breaker deal with the full understanding I would not get to pick the brand name of the hotel. I did not know I would be placed an hour away from my location typed in their search engine. NO ONE has yet to show me the contract I agreed to that says location would be determined after payment. Customer service agents have been very good about disconnecting, making false promises and repeating the same statement “It was in the contract.” HORRIBLE customer service but Priceline prides themselves on!

I’ve used Priceline multiple times to book trips. Booked a hotel and read reviews and I saw several that said the room contained bugs, roaches, mold, and ** needles and was in a sketchy area. Called to cancel not even 5 minutes later and was told that they could not cancel my room. Never again Priceline!!

Don’t book with Priceline. I booked a Hawaii hotel with rainbow tower and ocean view, but somehow they changed it to another tower with ocean view. I called the hotel and found out before I checked in, so I argued with Priceline senior representative and she talked to a supervisor and promised me to reimburse me back the refund, but now no one is going to admit the refund and I have been talking to them for so many times and they are not got to solve it. This was the first time I booked with Priceline and never book with them again. Priceline just cheating consumers.

I booked a hotel through Priceline and received an email confirming my reservation. When I arrived at the hotel they had no record of my reservation. After being on hold for over 45 minutes a representative told me the reservation somehow didn't go through and they couldn't get me into the hotel as it was now fully booked. Instead they promised to book me into another hotel in the same area for the same price or less. Rather than fulfilling this promise they offered to reserve me a room at a hotel much further away from the attractions we were interested in and $50 more expensive. As a result I decided to end my vacation early after spending another 20 minutes on hold trying to get into contact with them, messaging their help line and emailing them, with no response.

Another company that went past the cancellation period, didn't listen, had dropped calls and miscommunication. $450.00 down the drain as a struggling college student, I can afford this. No-one understood, there was no compassion and it was all lined up with their KPIs. Key performance indicators on the call, no-one stepped above and beyond. No one.!

Priceline offered a "FULL" refund if the flight was cancelled within 24 hours, I even paid $50.00 more each person to have the "Economy Fully Refundable" flight. I cancelled the flight within 10 of booking and did not receive my refund. When I called the day that I had cancelled, I was ensured that the refund was processed. It has been 10 days and no refund. I call back today and was referred to call the airlines. I did not book with the airlines, the airlines did not offer the refund, PRICELINE did. DO NOT RECOMMEND!!!

Pandemic Priceline honored a credit already paid and would expire 5/2022. They booked flight, canceled after 2 days and didn't notify me or find the reason OR reimburse me for what I already paid for.

I have been on the phone for 3 days trying to figure where our request stood for a date extension only to find Priceline canceled our reservation and could not accommodate us! The worst service I have ever used and will never use them again! Talked to 19 different people in 3 days and nothing was resolved!

I had booked a hotel room about 1 hour back. When I figured out the dates were messed up I called Priceline to modify our cancel. Priceline came back with one night charge for making the modification of date or canceling the whole trip. This is ridiculous and they say that is available on the fine print.

I booked two hotels through Priceline. Priceline only charged me for one of the hotels, the same hotel said Priceline wasn’t supposed to charge me so I had to pay again when I got there but the rate was $20 cheaper than Priceline charged me. Hotel said I had to get a refund from Priceline but the person on the phone said she can’t give me a refund since it was the hotel's error. If it was hotel error why did priceline not charge for the second hotel and the same thing happen? Save your money and just book with the hotel directly.

Worst experience ever trying to get to a funeral in a US territory. Itinerary was inaccurate and they lied about flight availability. Had to call Guam delegates office to assist a refund! Horrible!!!!

You can’t get refund Back, only credit. The credit is for only when they want us to go not when we want to go. It’s not even worth going now, we still going to pay the difference on tickets we want to get in the future. It’s not worth booking with them.

We’re charged $566, for hotel, non refundable for 2 nights. Never experienced a non refund from the booking point! Have to go back again to hotel and booked with hotel this time. Price $444. We were over charged by this company and they called it a (Tax Recovery at $190 extra charge).

Priceline will fix you up with criminal airlines like Frontier Airlines, which charges excessive fees for carryons! Carrying! Stay away from Priceline! I'm very unhappy with the booking they provided me with! Wish I had only reviewed Frontier Airlines ahead of time. They charge a lot for a carryon and most other Airlines don't even charge for a carryon. Wow what a ripoff!!!

We were a family of 11, including three infants, who booked an overnight stay in the Airport Hilton hotel at Rome airport through Priceline before our flight home the next morning. Our flight from Sicily was delayed and we arrived late in the evening at the hotel, with an injured senior and a sick baby. We were obviously anxious to get into the four rooms we had booked through Priceline (with whom we had confirmed the day before). When we got to the counter, we were told we had no reservations and should step aside. We were totally shocked. After two hours of back-and -forth with Priceline (who kept assuring us we did have a reservation) and the hotel (who kept assuring us we did not), most of our party was shipped off to another hotel and our injured senior was put up in an accessible room at the Hilton (all at our expense).

Avoid using Priceline. They sell products that they can't guarantee and they are non-refundable. PRICELINE SUCKS, PRICELINE IS MORE DISAPPOINTING THAN AN EAGLES REUNION TOUR, PRICELINE SUCKS!!!!

We had a nightmare hotel stay with Fairview Marriott, and now the hotel and Priceline are giving us a run-around, telling us that the other party is responsible for providing us with a refund. Despicable behavior. Will never use them to book anything again.

I booked a review based on the amenities listed on the Priceline website. When I got to the hotel, it was obvious the pool hadn't been used in years, So I declined. The man behind the counter said to call Priceline. So I called and told the lady I couldn't stay there because the amenities listed were untrue. The pool hasn't been in use in years. She asked if I had mentioned it to the hotel staff. Well of course I mentioned it as the reason I couldn't stay there. Still Priceline charge my card 142.18 which is way more than the two days I was to stay at the hotel I never stayed at to begin with.

I booked a trip and they had me pay for a seat on my flight. I then called airline and they said I did not pay for a seat and I would have to pay through them and have Priceline refund me because they can not honor it. I called Priceline and they told me cancel my whole trip. They won’t refund me. I told them I do not want to cancel because I can’t afford to rebook and wait for a refund. I lost $40 due to them charging me for something they could not provide. I tried adding the trip protection and says I have till Tuesday 6/28 to add it by 11:59pm but it won’t allow me to add. Every time I call they hang up on me. I am so upset and can not believe this is what I am going through when I am trying to book a trip to see a sick family member. NEVER AGAIN.

I was trying to book a flight from South Bend to San Antonio and the price fluctuates day to day as expected. However, when I would choose a flight and the return, when I would get to the screen to fill in passenger information, it would claim the flight was sold out and take me back to flights where the same exact flight was still listed.

I called Priceline to let them know we had a death in the family. They explained to me that they would be able issue us a 200 dollar credit because we were not going to be able to make our flight back home the next day, that we had already booked. Then after waiting for over an hour and a half on hold on the phone, they tell me that they are unable to issue us the credit. Not only that, they wanted us to pay an absurd amount of money to purchase new tickets for a different flight to return home. They lied and were very unprofessional about the whole situation. I spoke with multiple supervisors and managers to no avail. In the end, I told them they would be losing all of not only my future business but also all of my friends and family as well. They did not even care at all. Terrible service.

Very bad experience. I found a good deal on Priceline, which stated in the room details that the room accommodates 4 people and 4 adults breakfast are included daily. But later when I received the confirmation email, it said only 2 guests are allowed and no free breakfast was mentioned. I contacted the customer service, and sent him/her the screenshot of the room detail information, but the representative just insisted no such information was included on the contract page prior to booking confirmation. As for how many people are allowed, they only guarantee two. So all the selling point information on the website is misleading? The customer representative showed such unprofessionalism there. He/she was not helpful and showed an impatient attitude that all these troubles are caused by me. Thought I found an unbelievable good deal. Had to cancel my reservation. Will never use it again.

I booked a hotel in CT. Sadly we kept getting locked out of our room. Both rooms. They were unable to fix the situation. My room wasn’t cleaned. Never touched. Then tub would hold the plug. The pool was not b open. We were told by Priceline they had a pool, Priceline kept giving me the runaround. They did this several times. They told me I didn’t book with them. Had me call like 3-4 different hotels. In the end it was extremely frustrating. :(

Before 4 days of flight I called to cancel tickets for my family members, the agent told me he cancelled but he didn't, at airport AA agent told me tickets for family members weren't cancelled if they don't fly tickets will be gone. But Priceline agent lied to me he cancelled and gave me credit. I called AA they told me they don't have money/credit, Priceline has it. Priceline is SCAM, LIAR, STAY AWAY to save yourself some nerves.

I booked a hotel for 4 nights in New York. To confirm my booking, I phoned the hotel and they were unable to confirm, and told me they were full. When I insisted, I was told to "get lost" and they hung up. I immediately booked another hotel and called Priceline to get a refund. Priceline phoned the hotel and told me that they were refusing my cancelation. I was there for business, so I didn't have time to argue. When I came home, I called again and explained my situation. They called the hotel again and told me I was a "no show" and kept my $1100. I will never use this company again. They need to give customers the benefit of the doubt and refund them immediately when disputes like this arise.

If I could give a zero star I would. Had to cancel a trip. Was able to get credited back to bank account the hotel fees. Airline fees I called about. Was told by rep that my money would be back in my bank acct within 7 days. Nothing came so I called back. Was then told it had to be a credit and could book through Priceline or airline Co. directly. Called Priceline to apply for new trip and was told the "status ticket was unavailable" and had to call the airlines. After waiting for 2hrs to speak with a Airline representative I was told it was a 3rd party purchase and had to go back to Priceline.

Got to our hotel to check in and was notified that our reservation was canceled three weeks prior as Priceline had overbooked the hotel capacity by more than 60 rooms. Priceline was supposed to notify us but did not, we were left scrambling to find a new hotel with limited options. I'll never use them, or perhaps any third party again. The "savings" isn't that much and certainly not worth it if they can't even honor their agreements. They then made the situation worse by sending an automated email asking how my trip was and trying to get me to upgrade to a VIP membership....seriously you guys needs to work on your basics before trying to sell me upgrades. I hope your vendors treat you as a client the same way you treat yours.

When you make the reservation they do not tell you the whole the truth. All they ask is what is your form of payment. Once you give your card number they take the money at that time but that is not the whole fee. It is a 300 hundred dollar deposit plus the fee they take at the time of making the reservation, so once I learned of all of that at the counter I cancelled my reservations and they still took my money, and I was told it would take up to ten days to get my money back which they did not want to return to me.

Please save your money! I had the WORST experience with Priceline. 1. My 1st flight was delayed which caused me to also miss my connecting flight and I received no notice from priceline. Missing my connecting flight, I also missed a night at the hotel I booked. Moreover, I had to rebook w/ the airline. Once I did that, priceline refused to help me with the hotel. Said something about not being able to help bc I rebooked with the airline (I wouldn't have done that if priceline helped me in the first place). Then I asked if I can get a partial refund for the hotel since I didn't use that night! They said I couldn't even though the contract said I could cancel until 1159 that night!.

VERY disappointed with Priceline and making a single change to my reservation. The drop off time listed on the car I needed to change to a few hours later. Upon contacting them immediately after the reservation I was disconnected twice from 2 different agents who had me waiting for around 10-15 minutes and continually asking me to 'hold while they looked into my reservation'. They would then disconnect me and I would have to start the process all over. The following day I reached out again and had the agent actually stay with me the entire time, and was faster to look into my account, but upon doing so told me that they would not change the return time and rather needed to speak with the car rental company on the day of my travel to see if it was possible.

I have 3 charges on my credit card from Priceline and I have not charged anything with Priceline. Priceline refuses to contact me and Priceline is impossible to contact. I have tried 5 different times to contact Priceline, their response is "we have sent you an email." They have NEVER sent an email.

I was trying to find the best hotel room for a lot of money, I foolishly trusted Priceline not to Lie on their website about prices, WRONG! They offer 22% off on a 3.5 star 8+ rated hotel room downtown, if you let them choose the hotel, 1 of 3. Sadly, I trusted them, I ended up getting a 0% discount, Priceline charged me MORE THAN the full retail price of the same room, as quoted on the hotels website! The hotel has a ton of lousy reviews! And of course, it's nonrefundable. I talked to an agent within 5 min of booking, but they would not cancel, did not care! I will NEVER use Priceline again, and I strongly recommend you do not, either.

I booked a hotel on Priceline, which listed a “top amenity” of free breakfast (For a Travelodge by the Air Force base in San Antonio). Upon check-in, I asked when and where breakfast was served and was told they haven’t served breakfast in a while. The main reason, if not the entire reason, I booked here was for the free breakfast as I am here with my three kids to visit Sea World.

We tried to book a motel for the 15 to 16th of June 22. And we were told we booked for the room for the 14 to the 15th of June. And I called the motel..The motel said we were never changed for the room. And I contacted Priceline and they give me the run around and Priceline said we can’t get our money back..I won’t go through Priceline ever again..A terrible experience with Priceline.

My experience is simplified as follows: I was looking for a place to stay a night. So I went on the Internet and googled hotels near me. The first thing that popped up was Priceline's website. I selected the hotel I thought would be better for me and booked it immediately. About 15 minutes after I made my reservation, I received it from my workplace and was told to go to work the following day. Then when I called Priceline to cancel my reservation, I was hit by the worst news. "Your reservation is nonrefundable." Why!?! First of all, I saw nowhere it was mentioned that my booking was gonna be nonrefundable. I saw that on the confirmation letter they sent after they charged my card. I even asked them if I could use my money to book another hotel when I need it. They refused. Horrible Customer service as well.

Don't deserve 1 star. Priceline (also Agoda they are) serious avoid a headache and 2 1/2 hrs of your time. Liars and fraudulent - can confidently say as non slanderous when they false advertise. You buy then that's not the product!!! Advertised a 'pet friendly hotel'. I bought - not pet friendly!!!! It turns out not pet friendly - would not change booking- look I didn't turn up on the day. Booked through Priceline who are Agoda- basically bought a 'Pet friendly' hotel with York Central Holiday Inn. Advertised as pet friendly on Priceline. Added my pet and the Holiday Central does not accept pets?? Then spent 3 hrs to the most unhelpful team of staff in history. To be told as my dog is not a service dog no he can't go? I said by UK law a service dog is different to a 'pet friendly'. A service dog is not a pet and why advertise a pet friendly hotel who won't take a pet. They said that's basically not their problem???? What the actual???

I paid close to $500 in full for a rental vehicle and COULDN’T pick up the vehicle due to an emergency. I reached out immediately to cancel and was told I’ve donated $500 because this is non refundable transaction. I reached out to American Express and is told to reach out to merchant. I spoke to Priceline for the second time regarding the matter and is told I can NOT get a CREDIT or refund even if my trip was cancelled due to COVID. This pains me because I work really hard to make $500 and to lose it just like that.

I booked hotel stay for 4 nights and had to shorten the trip because of some urgency at home. Checked out of the hotel one day earlier and called Priceline to discuss refund. The customer service was rude, speaking broken engish, I tried a few times but was unable to explain my situation because the employee kept talking over me. I asked for manager and complained about the bad experience.

NEVER AND I MEAN NEVER use price line. I made a reservation for a hotel resort near Disney in Orlando for the end of April 22. They gave me a confirmation #. I never got an email confirmation. When I called AND the texted for a confirmation .... they said they had no one under my name or email. And could not confirm. I said, "Then let's cancel the reservation and start over." They said they could not cancel with wrong info. I called the resort and they said the name was just one letter off on my name but email was wrong and the phone number was wrong also. That I "should" be able to stay there anyway. They did get the credit card # right and took out the payment of 1085$ from my credit card. I didn't want to come from way up north and not get in. So I tried to fight it through my credit card company but lost. So I made another reservation and went elsewhere.

Two weeks in a row I have rented a car through Priceline and Dollar and waited 4 hours for a car. They rent what they don’t have. Stay away you get what you pay for here. Low prices here means no service and Dollar doesn’t care.

I found a “deal” yesterday and wanted to use my credit I had on Priceline due to travel plan changes. I found the trip I wanted to book, and screen shot the price at 12:53 pm. I called Priceline to book it because apparently if you have a credit, they have to book it, and it took almost two hours to book!! Completely unacceptable! Two hours! The agent, Carlos, was less than understanding. He kept putting me on a “brief” hold as he called it. Brief to him was 15 mins. Then he went to run my credit card and came back an miraculously the rate had gone up $30/ticket. Costing me even more money. He didn’t care whatsoever. Just kept saying, “so miss want me to book it.” Look elsewhere to book!!! It’s not worth it! They nickel and dime you! The customer service is the worst too!! Oh and there was a misprint in my husband's name, so I asked him to correct it. It took 24 minutes for that to happen!

We booked for 2 nights, June 11 and 12 and paid upfront. We stayed at the Clarion Hotel in Leesburg, Va.. The place was dirty, hall needed vacuuming, the bedding was dirty with hair and stains etc., but the bathroom was filthy, especially the floor and scratched up walls (needed paint). There was also a 50+ person party adjacent to our room that rocked loudly until well after 12am! Very poor sleeping conditions. We canceled the 2nd night and were told they'd refund the 2nd night. We have gotten the run around from all parties from the hotel front deck, GM and their referral to AGODA (Priceline's partner). Even though they partner with AGODA, the hotel could not/would not provide AGODA'S number?

I booked a car rental through Priceline because it was more affordable, than through Hertz, there was more fees and taxes. When I arrived to pick up my vehicle, Hertz rep. told me I had no insurance and I had to get one. I ended up getting insurance through Hertz which was way more expensive. The filling day I called Priceline they told me they would file a claim and it would take 10 business days. 10 days later they declined my claim. Called the filling day to speak to a representative that did not want to help at all and transferred me to a supervisor. After speaking with the supervisor she told me I had to call Priceline insurance carrier myself to see if I could get refund.

Wish I could give a zero to the ratings! This third-party company is a total scam guys! Had me charged twice for my reservation for two nights and the second charge was way above the amount they charged me the first time. I tried reach out their customer service, talked to several people and sent all the proofs they needed but none of could help me with my refund. They were keep making excuses about the hotel manager but when I tried to contact them, the hotel manager got disappeared and the other employees told me to contact the Priceline customer service instead.

Absolutely horrible! I have been on the phone or on chat or on text with customer service for 12 1/2 hours in the last four days. My problem still has not been solved! They are expecting me to fly to a foreign country when the hotel has no record of my reservation. Priceline has given me three hotel confirmation numbers and none of them work! Do not use this company!

Go directly thru a hotel or thru the airline. I paid extra to cancel one day before my trip but they wouldn't honor it. I called them and they just said it's nonrefundable. I could sue for the dishonesty in fact I should. They used to be a decent company but NOT anymore. Even Hotels have told me just to go directly thru them.

Terrible customer service. Tooke me 15 min to speak with someone, then 3.5 hr to change one reservation. Person was extremely slow, made a lot of mistakes. I had to call again, spent 1 hours with customer service and again she gave me wrong confirmation number. Called 3rd time, spent 1,5 hours just to get confirmation number, by the time he returned to me, I was able to figure out myself. Never again I will use Priceline for any services. So sad that such a bad company still in service.

People PLEASE do not book anything through this company! They are so shady. I booked a hotel reso which I needed to cancel and they are refusing my refund despite having forwarded multiple emails from the Hotel itself confirming that they cancelled my reso and were issuing a full refund to the third party company (aka Priceline). They're stating they can't verify with the property the waiver of fees etc. so are refusing the refund. I've sent through so many emails directly from the hotel verifying it so they're just lying to try to keep my money. They don't even try to work with you they just say nope.

I booked a hotel for June 22-29 and today is June 16. Due to other arrangements I need to cancel this reservation. I was offered no solution and talked to like I am a idiot. Read the policy of no refund.

Living in the ATL, and needing to rent a car, I decided to use Priceline for the first time ever. Rental car was confirmed thru a company called 'Routes'. So don't use Routes Rental car nor Priceline is my recommendation. Routes refused to rent me a car since I live in the ATL once I arrived at their counter. Then I see they charged a cancelation fee, equivalent to a day's rental on my card, which was not swiped at all. Priceline refuses to stand behind me, and dispute or advocate on my behalf. I have never heard of Routes, therefore I would have never in this lifetime, nor the next lifetime used them, but for Priceline web services. Don't Use Priceline....It's a scam...just like Routes Rent A Car.

Untrustworthy, unprofessional, careless company. Just ** company, they sell you the rooms they are not exist, you go to hotel for the room you book for but room is not available, worst customer service and representatives, Adrienne and supervisor Mario is just unprofessional, and good for nothing, who should not be working at that company because they are just no good at all. Long story short, go use any other website but this, no to Priceline, no to Booking.com if you want to get the room you want.

Don't go to Priceline, they don't care about customers service nor know how to fix a problem. I have been on the phone for 2 hours just to change a date on my flight. To find out the itinerary # had a different person name and destination. No one could fix. I will never go to priceline and I'll make sure everyone I know won't bother with priceline. I am still trying to fix the problem they did.

Priceline once was a good service to find discount fares and prices but NO MORE. They lie, cheat, and steal from their customers. They do not do what they advertise. They violate their policies and I would recommend Expedia - DO NOT ever use Priceline unless you like getting ripped off.

I got "jobbed" from Priceline. Had a booking, and tried to cancel due to being positive with Covid. I could not cancel via hotel as Priceline booked it. Tried to cancel via Priceline customer service with the 24 hour policy. Stated they could not get ahold of hotel. Gave me an incident #. Never heard back from them until I started calling them. Priceline did not follow through or help me cancel room. I lost my money. The bottom line, if you have a hotel booked via Priceline, you probably can't cancel it even though it says you can.

When booking our trip to Las Vegas with Priceline it asked if we would like to pay the Hotel Resort Fees with our trip or when we got to the hotel. We decided to pay it right away and get it out of the way of $240 but when we got to the hotel, we had to pay another $356 in Hotel Resort Fees. That was our first time using Priceline and we have never had this happen with Expedia so I would never use them again. That was almost $600 in hotel fees for 3 nights. That's ridiculous. I could've went somewhere tropical on a beach for what I ended up paying.

The app has a really dishonest business model. They take advantage of the anonymity to sell terrible no refundable experiences. We realized comparing our reservation with other offers that they hide the scores and the comments when the place is not well reviewed. Also, they do not keep the hotel photos up to date which, in our case, was very misleading.

I had reservations and to pick up a car at MCO Orlando International. I mentioned that my flight comes in at 11:30 PM 6/3/22. I got out of the airport at 11:45 PM last night and when I came out I did not see a shuttle for Fox Car Rental. I called the 800 number for Fox and someone in India answered and said that they don't have direct contact to Fox car Rental. I waited until after 1AM today and no shuttle from Fox came to pick me up. Eventually, at 1:30 AM, I had to rent a car for a lot more since I did not reservation with them. I later learned, from the Hertz Agent that I rented from, that fox closes at midnight. No one mentioned that in the reservation or I would have taken other options.

We Chose the price real “deal” and selected a location in Missouri. They placed us in a motel 1 hour away in a Kansas, a total different state. They refused to do anything about it! We only requested to be moved to any hotel/room in our requested location and they refused to do anything about it. Stating they we will be charged regardless if we occupy the room or not.

I had booked a room through Priceline and needed to change the date of the reservation. They wouldn't change the date and charged me for the room even though they canceled the reservation. Total Rip Off.

First I check for prior rental reservation and I found nothing, then I booked another and once I got to Budget I was told I had 2 reservations and I would need to contact Priceline to cancel one of them, when I called Priceline I was told I couldn’t cancel or change dates of reservation and I could not get my money back. So I feel like my money was stolen, I will advise you’ll to never use a company that don’t offer refunds or can’t change the dates for you. Priceline is a rip-off and I’ll never use their services again.

Updated on 08/02/2022: I booked a two night stay through Priceline, for a stay at a hotel in Toronto, and I booked this from another city in Canada. I found a decent, not great deal, but good enough. When I checked my credit card statement, they had billed me $170 more than they had advertised, which worked out very close to the conversion from USD to CDN dollars. At first they called it a security deposit, but that turned out to be false, then I got the run around for weeks, with no result. In particular, they asked for the same documents from me, four times. They try to wear you out. I would avoid this company at all costs.

Brakes squeak and grind, air conditioner does not work, oil change light on, Filthy car inside and out. And Guess what?? Priceline will NOT let me cancel nor will they give me an additional day on my reservation to compensate a loss day dealing with a 5 hour wait for their HORRIBLE roadside assistance. NEVER will I go through them again. I rented through them to SAVE and I did with a DANGEROUS Car. Lol.

I had to cancel my trip. Because of increase of Covid my oncologist I had to cancel trip on the day of travel May 17. I called the hotel I was staying at-Hotel Monteleone and the head of reservations, Dione **. She said she would keep 1 day as a penalty for cancelling my 3 day stay. On May 18 she refunded balance to Priceline MC ending 5131 Priceline reservation **. I was told even though they received money, their Partner, Agoda had made reservation. I called Agoda and they told me their partner Copolo had made reservation. Note I had never directly talked to Copolo. And still do not understand how they received my booking. Since Copolo had made reservation and they would have to tell Agoda, which than had to tell Priceline to refund money to release money. COPOLO SAYS PRICELINE HAS HAS MONEY AND THEY SHOULD RELEASE MONEY. I AM OUT OVER $500 which Priceline is sitting on. NO REFUND FOR ME.

On a Monday at about 12:45-1:00pm, I as well as a Priceline Rep, was unable to contact car rental company Easirent. So, I was NOT willing to take a chance. So I cancelled the reservations on the same day I reserved it. To only notice that I was still being charged for the insurance from Allianz Global Assistant through Priceline. Not only was I TOTALLY DISRESPECTED by them.

Made a reservation for my Hawaii trip last month. I’ve never had a bad experience with Priceline before so I never questioned their choices when it comes to their lowest rate finds. Since my trip is in three days just wanted to make sure my car rental was at the terminal, come to find out it wasn’t (I was irritated since I chose airport location). I read the horrid reviews and unsafe protocols that recently happened to someone who rented a car 19hrs ago.

I have rented a car from Routes Rental Car through Priceline. When I went to Miami airport to pick the car, they charged me extra amount more than double price compared to what was in the Priceline website saying that the car I ordered was not available and I need to go for an upgrade. I booked the car 5 days in advance and still this happened. I am not sure, if they don't have a car available why do they took my order.

Made reservation to stay at hotel Howard Johnson by Wyndham Virginia Beach. Got there, the reservation agent was very nasty bad mouth, I’ve decided not to stay, walk out from the front desk but they changed me.

BEWARE!! They falsely claimed to rent me a car with unlimited mileage, when I went go to pick up the car they want a $1000 deposit and stated no unlimited miles are included even when presenting the email that stated otherwise and was told NO REFUNDS ... I was at the Green Motion on Narcoossee Rd. near the Olr Int Airport, not one person at the counter to help when you first walk in. I had to walk outside to look for someone for about 10 mins and finally a lady came in and was of no help at all. Terrible customer service. I will be sure to tell everyone I know to NEVER use Priceline or Green Motion.

I was making car rental transaction. Priceline advertised a great deal with few details, and did not reveal the cancelation policy until it was too late. I Immediately (a matter of seconds) asked to cancel the transaction, and Priceline would not do so. I appealed to Priceline management by email, and did not even receive the courtesy of a reply. I will never use Priceline again; do not support such poor customer service.

This is probably the worst experience I have had with a travel agent. I had to reschedule my flight, so I called their customer service number to do this. It seems no one at their customer service has any idea how to do anything, plus they all seem to be from India and can hardly speak English or understand what I needed to do.

I have been getting the run around by their customer service for 2 months about a refund on an overcharge for a flight. I will get transferred to 2-3 different people each time I call, have been hung up on, and when they say they will call me back to resolve the issue they don't, so the cycle continues. This was clearly their error and I just want someone to follow through with actually resolving this issue.

I rented a vehicle through Priceline app. First, they charged me the full 326.00 rental instead of deposit. Then Dollar rental charged me an additional bogus fees totaling 370 more dollar! So I basically paid 700 dollars for 5 days of use. Gas fees were an additional 70 dollars. To rent the car for 7 days directly was 261. They refused to fix. Never again.

I tried to set up flights for an upcoming trip. All of the bookings have gotten messed up in the Priceline system and there is NO REAL SUPPORT to fix any of it. First, I ended up with a crazy red-eye flight that needed to be changed. Then, the leg of the trip that was through Frontier was canceled leading me to have to deal with FRONTIER and their terrible customer service. It is nearly impossible to get anyone on the phone, when you do get someone it is hard to understand them, and even after talking to someone, you cannot be sure that you will not have EVEN MORE PROBLEMS as a result of what you were trying to fix being "fixed" by an agent. NEVER USE THIS SERVICE!! YOU WILL BE OUT THOUSANDS!!!!

I placed an order with Priceline and the site was having an issue processing it so I reached out to support and had them book it for me and charge the card which they verified went through. I am now 5 days from my vacation and went to check the booking and they are now telling me that they lied to me and the booking did not go through. I called customer service and Seth told me he could not verify she said this, which is a lie. They can check the call recording, and that they would not honor the price. I will never use this service again. They cannot be trusted in any capacity and there is no way to know if they have actually booked you or not.

The Priceline website lists car rental deals, but fails to include key selection criteria or key information about why a deal might be so great. This is compounded when the car rental company's website is not as clear as it should be concerning its car rental contract policies. Consequently, the customer wastes their time and possibly their money on a car rental contract they would have never purchased if they had known important aspects of the car rental contract. The Priceline website did not indicate those car rental offerings that included a "no contract change" clause.

I will never deal with Priceline again. They are okay if you don't have any problem, but if you have an emergency or any changes, they could care less. We booked a few hotels going and coming back from Charleston SC. On our way back we booked at the Red Roof Inn, Richmond South for one night. The entrance of the hotel was closed after 3:00pm and check in was done through a side room window.. The room smelled like smoke, fitly air conditioner, hard bed and old mattress. Broken glass all over the parking lot and some shady guys smoking inside their cars looking suspicious. We contacted Priceline because we wanted go to another hotel for safety reasons but Priceline customer service could care less. They are the worst and do not care for the safety of their customers. We ended up leaving the hotel and drove at least 6 hours back home.

I booked a hotel through Priceline; I later found out the hotel was across the street from a homeless shelter and the parking lot was full of homeless people; I’m traveling alone with all my children and did not feel safe; the hotel approved my refund but Priceline kept the money and refused to refund the money to me. Do not use this company!

Recommend using another company. I was looking at a hotel on the beach one evening through Priceline and hadn't made a decision on which hotel to choose. The next day I received an email from Priceline with a deal on 3 different beachfront hotels for a set price but that I couldn't choose the hotel or know which hotel until I paid. When looking at the list, I noticed that one of the three hotels was one I had previously looked at and knew for sure it was a beachfront hotel because I knew its location. The other two listed stated beachfront so I paid for their deal trusting this company. This company pulled a bait and switch. I did get one of the hotels in the list of three but it was not a beachfront hotel as clearly stated by Priceline. This will be my first and last time trusting this company.

Booked a hotel that ended up being a bug infested crack hotel, non-working iron, non-working refrigerator that I had my insulin in, pool out of commission for over a year but still advertised. After the bugs I checked out and requested a refund. I was told it was non-refundable by hotel and Priceline. Priceline does not protect their customers and does nothing to help just gives you the run around. I even have video of the insects crawling all over. Opened a dispute with my credit card and won. Don't be scared by them. You have rights even if they don't help.

I booked a trip yesterday that said it was fully refundable until June 1st. I went to cancel the trip and they are keeping half of my money. I have spoken to 3 People who don’t care about what the cancellation policy said. They just want to argue that is not what they see on their end. I can get online today and it still shows free cancel until June 1st, but no one will honor what their website says now and at the time of my purchase. I did not do any special pricing that would make it no refundable. Now I have to go through the hassle of disputing the charges.

Booked a terrible hotel, and then hotel added 50 dollars more to booking when I arrived. The 25 dollar fee was added as a non tax non tourist fee, simply a "hotel fee" upfront after booking.. then after arrival more! All in all it was 75 dollars for "hotel fees" not tax or mandatory local fees for a terrible hotel, which I could not cancel because when I arrived it was within the 24 hours of arrival. Frustrating because I couldn't post a review to warn others, and Priceline was unsympathetic. Actually cost 56 dollars more than if I booked with hotel myself, and at least then I could get a refund.

I purchased airline tickets along with the “trip insurance” (in case of a necessary cancelation) for my girlfriend who was trying to fly in to see me. The week of her trip, she got sick, which turned out to be COVID. Priceline refused to cancel or refund my trip and referred me to their “insurance” company, who refused to refund the trip or give us credit because she did a home test instead of spending money on the doctor. I guess they expected us to be as irresponsible as they are and flown anyways and put many more United Airlines passengers at risk. Priceline is completely irresponsible with their policies, and their “trip insurance” is a farce.

Had to change my credit card number, when I call Priceline they tell me the booking is being handled by booking.com. But after 5 calls, Booking.com says they can't change it. Don't subject yourself to such foolishness. DO NOT USE PRICELINE. CONSIDER YOURSELF WARNED.

So, the biggest issue I cannot get over is a problem with a few of these so called "best deal" sites. Essentially, they lure you in with great prices then that last ticket (that keeps showing up even if you simply backup or search again) is suddenly gone. Someone grabbed it (even though still available constantly), but you can pay (only) $125 more for another "comparable" deal... This is the scam... They show you they have the best prices by showing you fake cheap prices and then "normal" prices that "compare" to everyone else.

On April 15th 2022 I purchased a 1-night hotel stay via Priceline.com for May 11th 2022 at a Ramada hotel in Tukwila, WA. The reservation was prepaid in full at the time of booking and non-refundable. Upon landing, I called the hotel for the airport shuttle (an amenity advertised by Priceline), but the hotel receptionist stated that the shuttle was not running. I told the receptionist I would be there shortly and took an Uber. When I arrived, a couple walked in just before me and booked a room for the night.

Priceline told my boyfriend and I that we would get a king size bed with a pull out couch since the hotel they booked us at had no more doubles (2 queens). We were okay with it, until we arrived and was put in a room with just a king size bed and that’s it. Then to make matters worse the hotel said they had no more rooms so they could not switch us, After Priceline assured us twice that we would get a king size with a pullout couch. We were told at last minute that the hotel can give us whatever room they want, and we were not allowed to get a refund. And when calling “PRICELINE,” we were place on hold then hung up on 3 different times. So thanks a lot Priceline now our teenager has to sleep on the floor. I would not recommend you guys to no one, we drove too far for this. You deserve no stars!!!

First trip in 3 years and went back to Priceline that I used before. Booked a hotel on 5/27 at 11:30 PM and made the reservation for 5/28 checking out on 5/29. Get to the hotel on 5/28 to check in and the guy behind the counter said that Priceline made the reservation for 5/27. I called Priceline support and spoke to two representatives and a supervisor and after telling them the whole situation they all said that they would NOT help me when I was 3 hours from home and had an exhausted family.

Check with the hotel before you book with Priceline. They over charge by double or more than if you reserve directly with the hotel. For what priceline charged me for 3 days, if I would've booked with the hotel directly I could've got 7 days for only $84 more. Called priceline to see what they will do about it, they refuse to refund or help in anyway. Never again will I use them and I would never recommend them to anyone else.

Priceline refused to match their online guarantee and charged me $100 more than Expedia. Orbitz, Kayak, and the hotel's website. They wouldn't honor their price guarantee and said it doesn't apply. I'm a vio member and booked with them

I selected my search criteria in Priceline and their system/algorithm was updated to include options outside of my search criteria. I immediately call Priceline back and was met with their non-refundable policy. When I asked, why my search criteria was not honored I was told about their non-refundable policy. I spoke two different agents and neither one could explain why Priceline would change a customers search criteria, but they could regurgitate Priceline's policy on express deals.

I book a hotel and arrived. The hotel was not what was advertised and Priceline was rude and said they would not help. Save your time and money. Customer service is trash. Book directly with the hotel or use another website.

I planned my vacation for my anniversary on 4/14/22, it was me and husband, my daughter went too! Once I got to the hotel they didn’t booked my hotel! We was on the phone with them for about 2 hours! Someone told me the third party didn’t both your rooms, only booked one! They didn’t call nor email us about it! They had to give us a refund! But didn’t booked another room for us which cause us to rent a room at double the rate. I will never trust them again! Beware!!! Not trusted worthy!

I booked a hotel stay in Montreal on Priceline. Priceline charged my credit card the full amount, and sent me 2 emails confirming the reservation. I arrived at the hotel at 1am and was told there was no reservation! I called Priceline and spent 2.5 hours talking to various supervisors. They told me they couldn’t fix the problem and that they could refund my money and try to help me get a room elsewhere. However that would have resulted in my spending a lot more money for a much less desirable room, and many hours of inconvenience. When I pointed out that there were rooms available for 2 of the 3 nights Priceline said I could book that myself but would have to pay a higher price at my expense. Priceline also called the front desk while I was there, and told the desk clerk that there was no reservation actually made, and that he should just ask us to leave!!

My flight from Miami to Merida Mexico was delayed by more than 3 hours and was not nofity by you so that I can make other arrangements, now I do not any options as a result will be late for a wedding there. Instead of leaving at 12:26 PM as planned and arriving there 1:55PM, the flight now leaves at 3pm and will not get there until 5pm. I will not be using your services anymore and If I could would give a ZERO... YOU BLAME AMERICAN AIRLINES, AMERICAN AIRLINES BLAME YOU... NOT GOOD CUSTOMER SERVICE.

I booked a hotel in Sedona. Canceled within 2 hours. Have yet to receive my refund. I called Priceline customer service and they kept giving me different stories. Bottom line they will not refund my money. I'm out $1093.40. They will not work with you. Stay away. Just go straight to the hotel's website. I can't believe how bad their customer service is. Absolutely the worst I've ever encountered. I will never use them again. STAY AWAY!!!!

After missing two flights on our departing trip I had called Priceline to book a hotel for the return trip we had a layover very late in DC and needed a room. Priceline said, "If you miss the flight no problem. Jjust call." Well we missed the flight, called priceline and they still charged us. Priceline will accept no responsibility. Tells me I should call the hotel and there's nothing they will do. Last time I book anything through them.

Do not book with them unless you are 100% sure you are traveling. I booked a trip through them and cancelled within 2 hours and I am still calling 3 weeks later to get my refund back from them. Their cancellation policy even states refund back within 10 days. Worst customer service I have ever dealt with.

We stupidly used Priceline for the inexpensive price!! I have dealt with other sites like this such as Expedia and have had good experiences. Priceline's customer experience was HORRENDOUS!!! Long story short, we booked an international flight through them without being notified of covid restrictions. Restrictions are hard to navigate, but we would have hoped the airlines would have alerted us. NO!!! We found out day of checking into the airline that our son would not be able to travel. We called Priceline and was given the runaround for 2 hours. All the while, the flight was still sitting at DFW!!! Our money is gone!!!! There is no reschedule or credit!!! We will NEVER use them again. You get what you pay for!!!! Horrible lesson learned!!!!

I was thoroughly ripped off in Reykjavík by this company. They mislead you by indicating that the property you are booking is a 4 star property but in fact you will be given a 2 star room in the property. I consider that I was ripped off. I would not trust or rely on any representation made by this company. I consider the low quality of accommodation delivered is so bad as to be a scam. I contacted their Customer Feedback section but was brushed off. I would not bother dealing with them any further - why waste my time? My holiday was spoiled by the horrible accommodation provided. Beware travellers!!!!

Did online reservation and canceled hotel one night. Was tired after long trip. Needed the same night hotel but it booked the it cost me a lot and no refund for the future. You better do walk in. Safer and secure.

We arrived a hotel which was closed due to electrical fire on May 7,2022. We called Priceline who booked hotel for us. The first representative requested us to call hotel hotline after his call did not go through. We insisted to transfer the call to his manager. We waited for about 5 minutes, a lady answered call. We had to repeat our story again, and then she started to rebook for us after she called hotel hotline. The total call time was 53 minutes, then line disconnected. We waited for a while and used another cell phone to call Priceline again, requested to call us back if line was disconnected.

I booked a car rental through Priceline with Ace rental car. I specifically put my pick up location as the airport I was flying into. When I got there, I found out that Ace was not at the airport. I had to call them and request a shuttle. After numerous calls, being hung up on, and put on hold, I waited almost 2 hours for the shuttle, which never came. I finally gave up and rented a car from a company at the airport. Priceline would not give me a refund, or do anything to help me. Ace car rental also did nothing, so I was out several hundred dollars. I have a second reservation with the same company at a different airport.

My flight was canceled by American Airlines on May 20 2022. Priceline is refusing to provide me a refund, they keep sending me back to American airlines and American sends me back to priceline. I have been on the phone for 3 days and it's annoying. I am tired of the lack of customer service I am getting.

I rented a car through Priceline. I pre-paid for the rental with Ace car rental at LAX. When I got to the counter the rental car company would not accept my own insurance and I was forced to buy their insurance at $39 per day, which was more than the actual rental. At no time in the booking process or in the terms of the contract with Priceline was it ever disclaimed that additional insurance charges would apply at the counter. I attempted to resolve this with Priceline before I accepted the car but Priceline would not cancel the reservation and refund or assist with the insurance.

A scam site that will rip you off the money!!!! Their website show some charges. They email you a confirmation of some other charges and magically you are charged 50$ more than what confirmation you receive. Call customer service and be prepared for a mental harassment and an agent shouting at you.... If you want peace please do not even consider this website!!!!

On a May 14, 2022, I attemped a booking through Priceline.com for an overnight stay at Days Inn. After entering all my information including debit card info, hitting submit, I received a message “Oops, no hotel available for the date”. Priceline fraudulently billed my debit card (114.97) anyway. I received a conf email at 7:54PM after noticing the charge. This grievous act has every appearance of a fraudulent scam wherein Priceline.com knowingly lists hotels online as being available, lures customers into entering all of their information including their debit card information, and afterwards bills the card despite its message that no hotels are available. Tried contacting them and was hold, disconnected, lied to that systems were down and could not be accessed. This blatant lie was conflicted with the next morning when a supervisor said the systems were never down. Again, this has scam written all over it! I want my 114.97 refunded!

Rent a car (Budget) in St Paul airport. Priceline charged me 210 + 26 (damage saver that I asked), come to Budget in reception before take a car. Sign electronic order to take a car. Amount was a little bit less. Asked lady if I will be charged something more than amount was with Priceline. Lady explained that they will take just deposit and will send back after 3-4 days. Took damaged car. Did pictures before. After being back car looked in statement of my bank saw 83 bucks charged by Budget. Called to budget. Get receipt. In receipt was fee of airport and taxes that are included in Priceline price. Called to priceline. Explained. “Wait 4-5 days for checking and refund”. Got also next reservation that said you can cancel it. “If you making not good service I will not use it”. After 4-5 days called to budget again and to priceline - they must check and wait 4-5 days. Ok no problem - did a claim for credit card operation with budget and priceline.

I booked my trip for my son's navy graduation and due to health issues I am unable to go. They refuse to cancel my reservation because I used their 3rd party company to pay for the trip. Now I can't get my trip canceled or my money back. No one will cancel it because everyone says Priceline has to buy Priceline refuses. I just want to cancel my trip. I will never use this company again!!!

This is a horrible company. Definitely a scam. Even if you pay through their website the resorts still charges you. Then when asked for a refund they refuse to give it to you. DO NOT USE THIS COMPANY ever.

They won't refund the difference, but what Priceline Reps will do... put you on hold 4 or 5 times... Viola'... The hotel price goes up to a highest rate... because it's like they put the fix in... Priceline owns Booking.com, Kayak... Agoda... and a few more. The guy seemed to be working furiously and the end result was that within minutes the hotel rate was $30 above what I mentioned. It only took him less than an hour to get into the other company site(s).. Go figure... It's easily figured out... Thanks to court records.

We booked a vacation trip with Priceline. It’s the worst thing you can do because online it shows certain hotels and flights and when you purchase it. It will email you other information. I bought a trip to Hawaii. The flight said it would be a 5hr trip and when I received my email information it became a 9hr flight. They changed my flight and wanted to charge me so much money to get what I originally had chosen and purchased. I will never book with Priceline. It’s not worth it. They show one thing online and give you what they choose. I had a horrible trip.

I had to cancel a plane/car rental package because of an error during the booking process. (Cancelled within an hour of original booking) It took several phone calls to get the car rental refund, and weeks of calls and providing proof of having not received the refund they claimed to have sent. Still waiting a month and a half later!

I understand hotels not having a refund policy for people who cancel last minute...etc. My circumstances were different. The hotel was not what was advertised as I pulled up and police cars were there and a vehicle was vandalized with its windows broken out. The victim told me he had been staying at the hotel (Holiday Inn Airport -Colorado Springs) since Friday night (5/6/2022) and this incident was on 5/9/2022. He saw I was alone as I was going up to my room and said I shouldn't stay at the hotel. He said he was certain it was bullets that caused the damage, but the police took it down as vandalism. He was military and he was going to his room to pack up and leave, too. I was scared **-less and returned my key and found another hotel to stay in. Not a good first impression AT ALL.

Was not the package I picked. Paid 2,000 and wouldn't give me my refund. Just submitted it and called right away to tell them I didn't pick these times of flight. Refused a refund. Was on hold for 30 min. Unable to speak to supervisor.

I contacted the company again and got an agent that was helpful. They cancelled my booking. I had sworn to never use Priceline ever again, but now I will in the future. I already booked with the hotel direct. The agent that cancelled for me changed my view of Priceline and prompted me to update my rating.

The website charged me twice for my ticket, and in trying to fix this the website erroneously canceled my flight. I thought this wasn't a big deal since it said that I had a free refund within 24 hours. Turned out, half the trip was with a different agency that had no refunds, and there was a red error with buying protection. I called and they said there was "nothing they can do" and that I'll have my money back in 7-10 business days. My trip is in 2, my return trip in 6. I cannot only not afford another ticket, but now I cannot afford other bills coming up, and I'm hundreds in the hole for a trip I didn't even want canceled. Support will not let you get past the bot and when I finally did manage it by pretending it was changing a flight, I was told that the refund was processed and there was nothing to do. This was an important flight to me and I've been charged to not even go on it. Use literally any other website if you don't have hundreds to blow on nothing.

I just got off of a call with Priceline informing them that a hotel on their website (Warfield) is a rooming house and that I don't feel safe staying around displaced and/or substance abusers. I'm told it's too late to cancel but for the inconvenience I'll get a 15% coupon.

Rented a car for a week in Florida through Priceline. Picked a Mazda 3 and received email receipt for $421.37 of which $289.56 was charged and the taxes and fees of $131.81 was due at pickup. No mention of additional fees may apply in the receipt. Upon pick-up a Nissan was provided instead of requested Mazda 3. Upon returning car was billed and additional $756.34 in fees for a total of $1045.90 for the car rental.

My 21st anniversary is the end of the month so we are celebrating in Sedona. I decided to contact Priceline to help find us a King size room at a better deal. Bad idea!! First, I’m pretty sure they hire outside of the USA as I had a hard time with all the accents from their customer reps making it that much more difficult to communicate! I was very clear on the call I was looking for a King. I was given a couple recommendations and then was told the best rate was the studio for $279. I assumed it had a King as that was what we had discussed. So I agreed to the room and booked it. I was stupid and didn’t want to pay the extra $100 for refundable as I felt like I wouldn’t need it.

I called and made the reservation with an agent over the phone through Priceline. I have no business of affiliation with Booking.com, nor did I authorize any transaction or reservation through booking.com. I called because I was driving, and my fiance had looked up options online and got the alert "call for even more savings" or whatever so we called. Initially the agent quoted me twice the going rate online so I thanked him and said I would just book online. He then back peddled and asked me to hold on again and came back with 58.99 for a KING room that met my basic requirements, a pool, king bed, breakfast, and pet friendly. I confirmed and reconfirmed that this was for a king size bed with these specifications. Because I was informed that as soon as the reservation was made at least the first night was confirmed either due to the time of the call.

So, I booked a hotel on Priceline, and went to the hotel to check in. Turns out, the entire hotel was booked and Priceline kept overbooking it. I’ve never got a refund from the hotel (front desk lady said they can’t refund me which is ridiculous since the money goes to them) and Priceline never refunded me either! DON'T use Priceline.

My fiance and I have been trying to travel for the past two years but due to pandemic we had to cancel two times. Priceline was kind enough to extend our credits two times. Third time round we are currently trying to book a trip using the credits we have - calling them and the lady said we cannot use our credit anymore because they expired? We were told we CAN use them by end of 2022 and with email confirmation that our credit are there to use for our next trip. They won't acknowledge it and told us to call the airline and they can deal with it. We call the airline and they were not able to help since our tickets were puchased through 3rd party- Priceline. They also told us we only have $27 credits left? Then where did the rest of the $$$ go? Priceline literally took our money. Thanks. Never trusting them ever again.

I reserved a car in Puerto Vallarta Mx. They advertise it for $34 Usd for everything. When I arrived to the rental car store they wanted to add up insurance cost $85 more. Try to call Priceline but they never answer and they will not credit my account..beware the advertising prices they do are not what you will pay...

Don’t trust them, the app suggested to book a bundle and save and instead it was more pricey than the individual booking. And they are not helpful at all they can’t even explain you a reason or assist you in any way. You will end up placed in a hold for hours and jump you from one agent to another wasting your time. I will never and my friends will never use this site again.

Priceline is full of **. This business sucks like HELL! DO NOT USE THEM PLEASE. THEY WILL KEEP YOUR MONEY. I explain them about my issues & they wouldn't refund my money. They are full **. You should be able to refund. Have you have a very good reason to.

I have booked a flight in Sept 2021 and I canceled my trip for a personal reason. Priceline people gave me a credit on the account and said that I can book a flight within a year. I have been calling them for 2 days and they have put me on hold for almost 3 hours in 2 days. Now they are saying that it's not showing on their account and they told me to contact the airline directly. I called the airline and they are telling me that as you got an email from Priceline you need to check with Priceline people. This is the worst service I ever received. I would never recommend Priceline to book flights.

I had to make a change in my airline reservation due to circumstances beyond my control; and in dealing with Priceline and trying to get clarification they rudely redirected me to the airline..."we have no control over what the airline does". They did not listen to my concerns, refused to give me contact information so I could file a complaint in writing, argued with me and made a bad situation worse. I had to call 5 different times. With no resolution, got hung up on once, called back and had to keep repeating my request with an end result of "don't worry about it."

I spent hours on the phone after one of their employees said that she had change the date of my girlfriend returning flights at no cost (I have an email from her and our conversation recorded). When I got to the airport the airline company told me that Priceline had canceled my flight, I had no choice but to buy a new ticket from the airline (at full price), that obviously created some tension between my girlfriend and I (Thank you very much). Instead of trying to make it right, they just wasted my time, money and energy and almost cost me my relationship. I will contact my CC company and will never buy anything with them ever again and I will also make sure that my friend don't as well. Do not buy anything from them, if anything goes wrong especially if that's their fault they will not help at all!

After seeing an advertised hotel, booking my reservation, and then checking in at the lobby we then entered our suite in literally disgust. We didn't stay more than 20 minutes after noticing areas of the room appeared to have never been cleaned or wiped down. We immediately left and contacted Priceline where no accommodations were available, no effort to provide us with a room, a credit, or a follow-up. I spent almost $100 on a room still not refunded for and offered $11 accomodations. Supervisors are not available instead you're told no and disconnected. Don't ask for any customer relations or corporate information as they do not provide. This company stole My money and they should not be in business with their customer service Representatives who are unprofessional and inconsiderate.