Priceline Reviews

Buyer beware. I attempted to book flights through Priceline, and even received a confirmation of booking. A representative reached out to me later in the day to notify me that I actually wasn't booked, but could book me on the same or similar flights for 4x the advertised (and booked/confirmed) price. I've been going back and forth with customer service since then, only to receive a "flight prices are moving targets" response that is pure garbage. I'm not new to traveling, but I was new to Priceline. First and LAST time I will ever use their services.

Priceline spun us in circles. My husband & I volunteer abroad. He got sick, and I booked the cheapest flight I could find online & lost ~ USD 4500 to fly him home. The Brussels Airlines denied him access because of his health and then refused our request for a refund. Priceline offered zero support and kept referring me back to Brussels Airlines. Now, I'm stuck abroad, trying to survive while my husband is still sick five months later.

I rented from Priceline website auto rental unlimited mileage to go on vacation and when I went to pick up the car everything was automated and an additional price was tagged on and stated I couldn't leave the state. Also I had to pay a daily rate for tolls unlimited, lots of things to add more and long story short I took very good care of the car which performed very well, returned via automated key drop, no paperwork and after a week I received a charge on my credit charge for $2,600 with no reason so I call and they state because I traveled past state line, I am in breach and I get that charge additionally!! WHAT A SCAM!! FROM PRICELINE!!!

I booked a hotel in a emergency through Priceline. After arriving to the hotel room. It was awful. Very dirty, smelled like cigarettes. Hair all over the sheets. Mold in the ceiling. I walked right back out to the desk. The lady working the counter said I could have the money back but since I went through Priceline I would have to call them to get my refund. After talking to 2 representatives, one being the supervisor. They DID not want to give me my money back and offered a discount for a next stay. Even after the hotel saying to them, I could have my money back with no penalties. Priceline are crooks. How can they get the full refund from the hotel and refuse to give it to me and keep my money when I couldn't even stay in the hotel. I will never use them again and I advise others not to either.

I booked car via Priceline and paid upfront. Upon arrival it turned that the merchant did not see this reservation. The Priceline rep was helpless so we paid the rental price at the counter. No refunds were issued by Priceline. They claimed that our payment is nonrefundable.

I used Priceline to book a 5 star hotel in Madrid. They were having a promotional offer on their website for a suite room once I purchased - the itinerary came through as a Jr. suite room. The specs on the two rooms are completely different and this is very misleading. When I called customer services for support on this booking, the first agent I worked with told me on her end she was seeing a higher price for the suite and told me to cancel or confirm with the hotel, because there was nothing she could do.

I had a problem and they don't let you call. They somehow booked me for jan 30 2024 but I did not sign up for that date. I signed up for dec 29 2023. They do not allow a customer to get a problem discussed. Not the first corporation who has adopted this practice. Shame on Priceline.com. It's a gamble to deal with a business that behaves this way. All we can do is vote and boycott but sometimes we need them and that's ok unless there is a necessity to talk to them.

DO NOT use this company!! Due to a medical condition, the last 5 nights of my hotel stay had to be refunded. The Hotel did its part and Priceline greedily kept most of it. Charged 73 a night and gave 32 back…They then tried to lie and say it was because the Hotel did not refund but I had the paperwork from the hotel! Priceline requested the paperwork and when I provided it to them, they just shrugged and said “tough luck!” Greed and nothing but greed!!!

I would prefer to show a picture of how bad they treat customers. I’ve been back and forth. I’ve reported the hotel to the health department. They still refuse to help even though the room is booked through them.

Priceline is completely useless for potential customers! I was looking forward to booking a car rental through their website but they have convoluted details on their page and nonrefundable prices that made me hesitate on entering my payment details. Essentially, the car was to be "supplied by one of these brands" and they listed multiple rental companies. There is no way to confirm which company I would be assigned, and I'm not sure I would've been assigned a company after making the purchase. My biggest hesitation was if I was assigned, let's say Company X, and their offices close by 8pm and I landed at 9pm, I wouldn't know that I had Company X until after making my nonrefundable purchase.

OMG! Worst company I ever had experience with. I spend more than 10k in tickets with this company and they changed my itinerary and on the email they sent me to change, there was no change, so I acknowledged that no change has been made according to the email. Few seconds later I receive a new email with an layover of 6 hours in one of my itinerary and the booking was confirmed. I would NEVER accept this. They tried to tell me that I need to pay $78 per ticket, per person. I PAID ENOUGH MONEY to not have a long layover. It’s Priceline fault since I originally booked with them. Bottom line is…. Do NOT TRUST this company. I would never accept a layover of 6 hours in the airport traveling with 2 kids and 2 seniors. So many regrets!!!

I used a "We Pick 3" option on Priceline to book a room for 2 nights in Nashville recently. I reviewed the 3 hotels offered, reviewing their amenities pages. On Priceline, the initial amenities page is the second page underneath the hotel description. However, if you continue to scroll down through 8 additional hotel suggested listings, you will find additional potential charges. In this case, a mandatory $40 daily parking fee, which increases your daily rate by $40. It you are budgeting $120 for a hotel and end up having to pay $160 per day, it's quite a substantial amount for the week.

I used the option of not having insurance on their website, but when I went to the car rental office to pick up the car, they said without insurance in our office, taking the car is not possible. Even though I had previously rented cars without insurance from various websites and other rental offices without any issues, they insisted I should have purchased insurance on their website in advance. They mentioned nothing about the mandatory insurance on their rental agreement. I asked them to cancel my reservation, but they said I needed to contact Priceline directly, and when I did, they didn't take any action. This has been my worst experience with car rental through your website, and I will definitely share this experience with anyone I know and online platforms.

I will never ever use Priceline again. We had the worse experience at the Island Beach Resort in Ft. Walton Beach FL. There is construction going on all day and the noise was extremely loud. When we tried to get our money back, we could not, resort stated because we paid through Priceline they could not. Subsequently, I called Priceline. they verified the construction and still would not take any of the responsibility of booking at the worst resort possible. I will never book anything from Priceline!!!!!

Updated on 04/01/2024: I am writing this review so that others will be aware of this company’s lack of integrity and not use Priceline. I called and wrote to Priceline many times and sent in documents countless times. After almost three months, Priceline sent me an email stating that I would not receive a refund. I was in Brazil on January 1st and I made a reservation at the Recoleta Grand Hotel in Buenos Aires through Priceline, #**, for the following day.

Priceline sent me to a car rental place called Nextcar. Upon arrival they would not honor my reservation and tried to charge me more money for a different car. I watched every person in the building argue and no one left with rental cars. Priceline is yet to refund my money. The company they sent me to is not recognized by the BBB and has a 1 star rating on Yelp.

I booked two filghts back in 2021 and had to cancel due to Covid 19. In 2021 I was informed that the flights were non refundable and that there was nothing else they could due. In 2022, I called in again numerous times and was provided the same information and a credit. It wasn't until 2023 that I was informed that Priceline's policies stated that no refunds could be issued through them. However I could contact the airline itself to request a refund. I reached out to United Airlines. I followed the procedures that were given to me and the issue is still unresolved. Today I was talking to a manager in regards to the reasons of the flights being cancel due to a death and covid 19. They want me to produce a three year old positive covid 19 test taking at home for them to submit to request a refund. The manager hung up on me and never called me back. The lack of communication, leadership, and customer service needs to be addressed.

I was a loyal Priceline customer for about 10 years with no issues. At first the deals were great. Then they stopped letting me name my own price, but it was still good. The few issues that arose with reservations or during travel were easily resolved with a few phone calls, and I was always treated as a "Priceline VIP." But in 2022 I took a trip where I paid for everything in advance. Then the rental car company charged me again for the car. I tried to resolve it with the car company.

I went online to book a hotel, accidentally booked two hotels for the same night, thinking it was only one, until I realized I had two charges on my account, I reached out to Priceline to request a refund and they would not allow it, I even asked if they would just give me credit for another room, which they also denied. So I seriously paid for two different hotels for the same night! Such a rip off, could never even get a hold of anyone to help me out further, very disappointed with the experience don’t care to ever do business with them again!

Package deal. Not a deal w/ car rental. Ripped off. Charged for additional driver & for (refused) pre paid Sunpass. Customer service Horrible. Do not use Flexways/Zezgo in Orlando. Rent car elsewhere!

My son lives in Vancouver BC and we searched for a flight to London, ON. online. We found an Air Canada Flight and booked it. It was through Priceline and nowhere did it say that the pricing was in US Dollars. Why would we book a flight within Canada and pay in US Dollars? It was only when my Visa statement came in that we became aware of this. We called Priceline immediately and they would do a to help. There is absolutely no customer service and no US Office to contact other than sending them a written letter that would need to be mailed. I would never use this company again and will tell anyone I know how poor the customer service is.

I purchased a plane ticket with Priceline to visit my dad. My dad passed away before my flight to see him. I contacted Priceline to get an earlier flight to make arrangements. The representatives of Priceline were uncaring, and unpleasant. I was basically told by two managers if I couldn't produce a death certificate there is no refund. I tried to explain to these intelligent people, I was not trying to cancel the flight just leave earlier due to my dad's passing. Also death certificates are not given on the day someone passes. I had to purchase another ticket with another company. I would never recommend or utilize the services of this scam company.

Booked a hotel room using my visa card. But never received an email confirmation for the booking. The hotel received a booking confirmation with my full name and my request for a nonsmoking room, but with a wrong booking date. The credit card information sent with the hotel confirmation was not of my credit card info, that had been used for payment. After hours on the phone with customer service. I suggested tracking the ID # of the confirmation sent to the hotel by Agoda. After Priceline / Agoda realized it was an in-house mistake. The original booking rate for the hotel room was not honor. I was expect to pay a higher rate due to their mistake. So, off to my off-road vehicle, time had expired for a night booking.

Booked a hotel through Priceline, they sent me to a bug infested hotel with front desk people are rude, busy talking on the phone while leaving you standing there waiting. I left and have been fighting for my money back for a week. They refuse to refund me my money

Zero stars. False advertising. Only reason we got a hotel next to our house was to use the indoor pool they claimed the hotel had and after checking in they have a outdoor pool only and it’s closed in winter.

My recent experience with Priceline has left my family and me feeling utterly betrayed, as the platform failed to deliver on its promises and demonstrated a complete lack of accountability for the dismal state of the accommodations they promoted. Unfortunately, our trust in Priceline was misplaced, and we found ourselves stuck in a hotel far from the advertised amenities. Upon arrival at the hotel, it became apparent that more than half of the promised amenities were unavailable, leaving us disillusioned and frustrated. Discovering that Priceline does not take responsibility for falsely advertising the properties they promote on their platform is disheartening. The discrepancy between what was promised and what was delivered reflects poorly on Priceline's commitment to its customers.

Priceline is the worst traveling site out there, they are messing with my flights, changing it and screwing me over, because my flight is now not correlated with my hotel, so instead of getting to Vegas at my original time 9pm we are getting there 12am the next day, now we are gonna be stuck a whole 10+ hours for our next day hotel stay and we are losing a day ($100x4)! Kinda scammy.

I arranged to rent a car through Priceline. An apparent good deal was available if I chose the Supplier's Choice. I was embarking on a trip into rural and mountainous areas. When I arrived at the airport to retrieve the car, I was rather appalled when the Supplier's Choice turned out to be an electric vehicle. I had zero desire for such a vehicle, and was further appalled that the rental agent could give me no useful details about the logistics for managing this rental. They could not give me information about charging stations, costs, or payment logistics in my intended travel zone and I ultimately was charged MORE to opt to a conventional auto. BOO on Priceline.

I booked a flight for Dec 21, 2022. I was unable to do the flight due to military orders, I called and they refused to do a refund, so we settled for a credit. They never told me that the credit was only valid until October of 2023. What sense does that make? I only fly once every 3 years. I’m not going to go somewhere random just to use up my credits that I deserved a refund for. It was $900. Well I went to go book a flight in December 2023, credit is gone. I spend an hour calling Priceline arguing with them just desperate for my $900 credit back. They kept saying how it’s non-refundable. This site offers no security whatsoever. I will NEVER book through them and I will advise my friends and family to do the same as well. Awful customer service.

I purchased a travel package from Priceline, including a rental car. However, when I went to pick up the rental car, the rental car company forced me to buy their collision insurance by disqualifying my personal comprehensive insurance. Because already paid the rental, I called Priceline for help. The gentleman on the other side refused to offer any help. Frustrated, I left without a car and proceeded to dispute the car payment.

First time, accidentally pressed the wrong hotel button and went to my usual hotel to check in, both hotels begin with the letters HO. Immediately saw that I was billed twice, but for two separate hotels. Immediately called to cancel, but Priceline stated that they had to go to the hotel (which would not answer its phone - Holiday Inn)! Priceline, which makes has no provision to correct a booking made in error, and supplies no review panel at the end of the booking process, contacted the Inn to request a refund. Since Priceline colludes with all hotels that list reservations as non-refundable, even when an error is made on a potentially confusing app, the request for refund was denied days later. I was charged for two hotels at over $100 each. Worse, a week later, I carefully reserve my regular hotel once, and am then informed upon arrival that I have two reservations. Again charged double, Priceline did promise a refund, which I have not seen yet after several days. Company deserves a class action lawsuit.

I booked an express deal in Superior, WI, and ended up getting Boarders Inn as a couples get away. It was advertised as a 3.5 star hotel. Boy were we disappointed. The hotel was more like a Days Inn or a Super 8. Floor tiles cracked, hard bed, flat pillows, hot tub was over chlorinated. Reached out to Priceline right away and they refused to do anything. They said that the ratings were based on “actual guest hotel stays that booked with them.” I am certain either Priceline or the hotel are paying for positive reviews. It was not the worst place I ever stayed, and I would have been satisfied if the room matched what was advertised, but it didn’t. I am not sure why Priceline has customer service agents—they refuse to do anything to actually help.

All deals with Priceline are non refundable. And tack on $100 plus in fees. Even when when their staff makes mistakes. They missed one letter in my last name for Intl travel. We advised within 12 hr of error. 3 plus weeks, and having to provide proof of last name. 20 plus emails, 12 plus phone calls and still not corrected. Airline requires $50 to take over reservation and correct name. Price wants $150 for a typo they made. This is the worst company in the industry. They finally came back and lowered to $50. We already paid them. Big mistake. Do not use.

I want to keep this short. I pre-paid for a car rental With Priceline. Unbeknownst to me after paying for it, I learned it was with CarWiz, not one of the national brands like Hertz or Avis that I thought it was. When I arrived two hours late to FLL, It took me three shuttles to get to the offsite, third-party car rental (CarWiz) and because I was two hours late due to the airline delays, they didn’t have my rental. They had nothing to offer me that day. I needed to drive 90 minutes north of the Fort Lauderdale airport but didn’t have a car. I called Priceline twice, I spoke to three people there and I still do not have a refund. I’m hoping my credit card company will help me get a reimbursement. All I can say is it took me six hours to deal with this mishap. I’ve only used Priceline twice and both times I had a deal with an issue. Priceline is not worth the money you’ll save. It will cost you more, mentally and financially.

Priceline has a bunch of hidden fees and taxes. They don't warn you about the hotel "resort fees" you may encounter when you stay. The worst customer service I have ever experienced. You are paying them a cheaper price for cheap service, because you owe the rest to the hotel. I will never book with them again.

Just don't do it. I should have known that they were thieves when they asked for payment before I get the car. They took my money and did nothing to help me get the actual car. The directions to the rental company was horrible. I didn't get there until 1 hour after I landed. And the place was 6 minutes away. The shuttle drivers were all rude, and I had to take an Uber to the location. When I canceled the whole thing I ended up with worse customer service. Now I have to wait for 10 business days to get my money back, and that's only after they do an investigation? I never got the car. There's nothing to investigate. They are thieves. Never again. All this happened in 2 hrs. And my whole Holiday is ruined because of them.

Booked with priceline.com from Dec. 22nd for a return flight to Vancouver and a car rental. My flight is early morning. All charges are displayed on my credit card. Now I showed up at the airline counter to check in and there is no flight for me. I was never booked. Yet still I received no communication from the 3 available methods of contacting me by Priceline. Called them while at the counter, "Oh we are very sorry, we know we are at fault but your flight was rejected. However your car rental is confirmed and we have no way of canceling this according to policy." I had to call them at the counter to get this update which they knew of well in advance. And no one contacted me to tell me this. Called them, "Oh even though it is our fault we can't do anything about it. Your refund for your flight is been processed but your rental cannot be refunded as per policy." Now, tell me, what am I suppose to do here.

I purchased a two-way ticket with Priceline. The day before the departure, I found out that the trip was canceled by the airline (Priceline did not notify me for that). I called Priceline immediately. The agent could not find any resolution so the reservation with Priceline has to be canceled including the returning ticket. I asked for a refund and the agent said that he will contact the airline. I called them again for my refund in the following day and the agent said that she will email the airline and I should get a response in a week. After about two weeks, I called Priceline again and asked the status of my refund, and the agent said that she will need to contact the airline again. This is them, always using “contacting the airline” as an excuse but not dealing with the issue directly. I purchased the tickets with Priceline not with the airline. If something happened not due to my fault, Priceline should be responsible for refunding to me. I will never use Priceline again and warn anyone who is planning to.

Showed up at car rental on Christmas Eve 2023 and no cars available. They said Priceline continues to allow booking even if no cars. Priceline just continues to book and customer servce was non existent. I Will never use Priceline again.

Terrible experience, terrible customer service, Air Canada says all them. Priceline says nothing can be done, layovers were ridiculous, couldn't check into a hotel, just a terrible place, all together.

I booked a trip on Priceline to visit my kids and their families for the holidays. I paid for trip insurance but apparently my insurance was for only one leg of the trip. If I would have realized this I could have fixed it. Five days before our trip my wife came down with COVID and I did shortly after her. When I called priceline, I tried to change my flight with a full credit or refund, but they couldn't do that because of the insurance. The trip cost well over $2000.00 and I was credited $574.00 towards our next trip that had to be used within the next year. The moral of the story is, read the fine print before paying or they will get you. I will never use or recommend a travel agency again.

#everone started price was $275. Do not use Priceline for flights or car rental. After you pay, you will get an emial from the flight saying to pick your seat the day after priceline refund guarantee expired. Then you have to pay for flight, baggage, fees. The car people haven't even got to me. So far with priceline and flight I have paid $455.17 +car. If I would went to straight to American airlines $278 round trip include everything I need plus car rental of $238 with their full coverage insurance. If I would of went Experian the car package is $405 including everything on flight and car with full coverage. Also priceline price guarantee does not include packages meaning since I got an car and price match is only for paid members but not all. Don't go for priceline or you will be paying so much out of pocket. #priceline #spiritairlines #triptochicago #don't use priceline

The airline didn’t existent when I got to the airport. Priceline is a scam. I didn’t get my refund back. I had to pay for a flight that I didn’t take. Once again repeat after me do not use this company.

Confirmed cancellation and still charged account after confirming. That is contrary to the agent who confirmed. The booking was not acknowledged by the hotel as I originally contacted to immediately cancel only minutes after. And they has no record of the reservation. Why would your agent say the reservation was cancelled? Never was I told that there was going to be a review or investigation. I travel and stay away every other week. This response is absolutely in contrary to your agent. I will be posting this message along with your response on every single media I can and consider the hotel reservation as severance to never doing business with Priceline and warn others that your word means nothing!

I am in the military. I had bought tickets in advance to go on leave. My command limited our leave to 10 days so I tried to reschedule. It would of cost an extra 1700 to reschedule. I decided to ask for a refund. They said they could not do that even though my insurances covered full refunds. They told me to send a screenshot of proof of purchase so I did. They decided to charge me another $34.57 on top of the $598.27. Do not purchases tickets from Priceline.

I am a VIP member and was defrauded by Priceline. I purchased a ticket from Priceline for British Airways. This was during the covid time. I could not travel so British airways allowed priceline to issue a voucher. I had 1.5 years to rebook the flight but priceline did not let me rebook. I sent many emails and called many times but to no avail. I was put on hold by priceline representatives as soon as I told them that I need to rebook using a travel voucher. Priceline wouldn't let me rebook using the voucher online either so I could only call to rebook, which priceline effectively stopped me from doing.

I booked an all-inclusive trip flight & hotel package to Cancun for Feb 19-24 2024 online. The hotel portion is fully refundable until Feb 13, the flight was non-refundable but changeable. I called and spoke to an agent to move my flight to an earlier time on Feb 19th, stating I would only do so if the fee for the change was reasonable. She said it would only be $90/per person, so I went ahead. She told me that I would receive an email confirmation after booking and payment. When I received the confirmation email headed ‘congrats on your trip Monday Feb 19th 2024 is confirmed!”, my flight was now for DEC 19th- FEB 24th!!! I called back to rectify the situation, only to be told that it would cost me almost $700/per person to reschedule to Feb 19th.

Make a car reservation through Priceline and paid a full amount requested by Priceline in behalf of a right cars company. At the pickup a car at their location they came up with a surcharge of $300 without any explanation so I cancel my reservation and Priceline did not refund what a paid upfront.

I see there is lots reviews about Priceline rip people off. I had the same experience with them, had dealing with them for my refund over half year now, they keep lies to you the refund is in process, takes 3-7 days, after several times them they switch to which method you like to refund, get your extend times again and again, then verify your address for refund by check. Of course you wait and nothing happens, more weeks go by after follow up. The next they change to refund by your card, wait and wait again, times are go by again. Keep going with lie to you will process 24 hours …. Many back and forth by check or bank. But you will never receive your money lol … I have not ever see any company like this, I had book things with them for many times, but will never do it again! The company seems is going down….

I paid for a flight and hotel package to Houston on the 8th of December for 3 days. The lady that was helping me book the flight informed me that I could get a window seat if I paid $30 extra which I did. You all can imagine my surprise when on the date of my flight not only did I NOT get a window seat but I was placed in the aisle on the very last row on the plane next to the toilet. So I had to not only endure the smell of people using the toilet but also move my shoulders out of the way for people going and coming. It was the worst airplane ride of my life and I will never use Priceline again for any flight and hotel package.

I booked a flight and rental car for my daughter. The rental car portion of the booking said that all taxes and fees were included. She didn’t realize that when she picked up the car in Denver and was hit with $125 in taxes and fees. When I contacted Priceline, they said that the reservation did not include taxes and fees. I sent them a screenshot of the same reservation, showing where it says the taxes and fees were going to be included in the rental car. After chatting back-and-forth for 30 minutes, they basically said too bad, there was nothing they could do, and ended the chat. Borders on fraud. Was also booked with a substandard car company.

Had to cancel within 1 week of booking trip. Priceline refuses to refund rental car portion due to "outside of cancellation policy timeline". Never again Priceline, never again and telling everyone I can to avoid this company.

The process in my transfer found was cancel in the original day and process in other day with no notification to me. I have bill now and don’t deposit the money in my account several times, call, no solution.

Really give no reviews. When I was a site to book a certain hotel. They said click here for a good deal. So I did thinking it was the same hotel I was looking at. Never got to see the hotel until the complete checkout. I was booking a room where I can have my dogs. I selected the room that was refundable with 2 beds. After I complete the hotel stay. They had me booked into room that wasn't refundable. I can't stay at this hotel because they don't let bring in your pets. I called. They won't refundable me my money. Can't stay there with my dogs. They are ripping people off. I got no refund and no stay. They are fraudulent. I am out of the money. And couldn't stay at this hotel. Not the hotel I wanted. They should be shamed of their self. Ripping people off.

Me and families make a reservation like 15 people and the reservation we make is for 4 guest each family on the website. But we call the hotel to make reservation for parks and restaurant and they told us the reservation is for 2 adults only and the hotel want to charge 606 more for night each day for a kid almost the same amount the we pay for the trip so please don't buy with Priceline.

Priceline has false advertising and I’m so disappointed. I have been using Priceline for so long and just recently booked a Privilege room on their website then I received booking confirmation and it’s showing Standard room. Contacted customer service and was told that Priceline is wrong but if I want to get Privilege Room I have to pay $65 extra per night. Is that how Priceline do business? Giving false advertisement and will never take responsibility?

We booked a fight, rental and hotel right after thanksgiving to see a sick family member in Florida. Our flight went great. We went to get our rental car and they canceled our reservation. They said we needed to pick the car up at 10 am. I said that is not right our flight did not get in until 10pm. We had to make another reservation and pay twice as much as we did with Priceline. Now we have been trying for 2 weeks to at least get a refund on what we originally paid. Dealing with Priceline has been impossible. No one is nice. All they do is say sorry and repeat over and over what I have told them. I would never book with Priceline again. We are now going to dispute things with the credit card company because we obviously are getting nowhere with Priceline.

Had to request a refund and cancellation. Was told it would take one business day. The next day they're telling me it could take one to two billing cycles which is 30 to 60 days to get my money back. Unacceptable, unethical, and downright horrible customer service and policies.

I booked a hotel through Priceline, but was an horrible experience. Hotel was 'Travelodge by Wyndham Memphis' but has nothing to do with the Wyndham. Hallway floor was looking old and not worth the money I paid for it. The housekeeping was finishing cleaning the room and advised me the room was not ready. Her manager came to assist and noticed there was not TV in the room and asked her personnel to bring one. Room furniture was old, gum on the wall, bathtub was not very pleasant, the bed even worse experience I've ever had. I recommend people really research the hotel they are looking to book is going to be as the pictures posted online.

I made a hotel reservation on Priceline.com and canceled it during the full refund guaranteed period and expected to get a full refund as promised automatically. I also got an email that my reservation is successfully canceled and I'd get a refund shortly. However, with no refund even after more than a week, I contacted Priceline.com via chat and found out initially that my booking was not canceled and after chatting with an agent, she mentioned it is not showing up at their end because the booking was made in fact with Priceline Group Company, Booking.com and asked me to reach out to them instead. I wish the process is direct, smooth and does not shock customers. I did speak with Booking.com and found out that the refund can take up to a month.

The hotel in Madina pricing was book and paid upfront based on Priceline with sister partner Agoda. It's your internal issue regarding the incorrect rate reason the hotel wants to cancel the booking or want more money from you due to the rate difference between you and them. Priceline and partner agoda must take a hit and accommodation booking service. After talking to customer service with Priceline and Agoda have such poor service that they will send me a refund to my credit card within 30 business days. Priceline never disclosed this booking under their sister company Agoda. Both are bad reputable companies. They just playing games and collect more money later for booking. There is no option for zero star in the system. That's what they deserve.

Priceline’s “travel insurance” on their flights is a complete scam. When you are checking out they offer the insurance under the guise if you need to cancel your flight you are covered by the optional insurance ($18). We were flying to Mobile for a tennis tournament and due to weather it was cancelled. So I was told to contact the Allianz - the third party insurance company and file a claim. Well the first thing Allianz says is go look at page 12 and 13 of the policy to see exclusions. There are 25+ exclusions and basically EVERY and ANY reason you would need to cancel a flight is listed as an exclusion.

I went online to book a hotel. I searched a certain zip code and a certain city which I needed to stay in. It then gave me a list of hotels to choose from. One of the options had 3 hotels. If I chose that option Priceline would choose one of the 3 hotels. I was not able to see the addresses to those hotels but the pictures looked decent so I was ok with staying at either one of the 3. Once I paid for the hotel I got a email confirmation to a hotel in a different city and a different zip code. I called customer services and spoke to a gentleman which I can barely understand. It was obvious that the call center is not in the US.

If I can give it negative stars I will. The lady lied and said I was getting my refund in 15 business days. I call 15 business days later and comes to find out she never canceled it. Bunch of liars. Don’t ever book with Priceline if you want a headache.

Have booked vacation after vacation thru Priceline, WHOOPEE! FINALLY a PRICELINE VIP after booking many trips! Well, went to my other email and booked a trip under that and price was just the same as a VIP DEAL.

We booked a hotel.. no towels .. no tv.. no toilet paper.. Front desk said maid left for the day and nothing they can do. We called Priceline and asked for refund and rebooked with Priceline.. Both hotel and agent agreed to full refund. Only to get an email with a 13.65 credit and both agent said we need to cancel 24 hours ahead of time. How can this be done when you get to room and this happens!! Book elsewhere and save yourself the hassle!

I have booked a few times with Priceline. Every time has been a Circus! This last time took the cake. I booked a vacation to Hawaii. I just got back and what went on completely ruined my vacation!!!. Hidden charges when I got there. The photos of the room I purchased was nothing like what I got when I arrived. Not even close!!!! And the Hotel would do nothing about it! Priceline offered me 15% off my next travel booking! 15%!!! I spent thousands on this nightmare! You think I'm booking again? Not a chance. We got to the hotel and was taken to a linen closet to check in. Then extorted another 211.14 for cleaning fees. Which the hotel didn't clean your room. They gave you towels every other day if you went to the linen closet and asked. Cockroaches in my room. And even in my refrigerator!!! I could go on and on. What a miserable trip!!!

On July 24, 2023 I arrived in Salt Lake City and needed a hotel. I booked through Priceline and then the nightmare began. I arrive at the hotel and they inform me I need to give them $100 cash as a security deposit. I told them I wouldn’t be staying with them under those circumstances and asked for a refund. They ignored me too. Got on the phone with Priceline and held for 30-40 minutes till one of their agents assured me I would be getting their best effort to secure my refund. A few days later they determine they can’t do anything and give me back to the hotel (who has now refused me and Priceline) to refund my reservation. Still no money

Purchase a flight with Priceline (express). Very reasonable pricing and states guaranteed to have flight with one of the four airlines (American, United, Alaska, or Delta). When I received my itinerary for my reservations, I was not booked with Either airline guaranteed. Instead I was booked with Mokulele airlines (which is a very small plane with horrible reviews). I called Priceline to inquire about this because per their website and guarantee of one of the listed flights Mokulele was not listed. After being on the phone with Priceline and getting transferred to several departments totaling to 2 hours and 13 people including supervisors all I was left with being advised by several agents and both supervisors "The website is incorrect and there's no way for them to honor the price listed on their website for one of the airlines they guaranteed." I advised them that this is false advertisement and my price paid should be honored with one of the airlines guaranteed on their website.

We were on a twelve hour road trip and decided to pull over to get some sleep. We got online, booked the hotel and was there within two hours. No one is at the hotel to let you in. There's a sign on the window that says, "You may have made a reservation but we don't have any rooms." I was not the only customer that they sold the same hotel rooms to. There was another gentleman in the parking lot trying to check in at the same time. An hour on hold after being on the road for 10 hours and it being midnight. Just to get my money back for something. They should have never sold in the first place. Do yourself a favor. Use another company and do not use the OYO Hotel.

Dear Sir, You should know Ace Car Rental is a complete scam. I’ve never before heard of a rental car service at an airport closing for the day. However when we arrived in Charlotte at 9PM and went to pick up our car, we were told the staff had all gone home for the day. They said the mistake was ours because we indicated we’d pick up our car at noon. The company said we’d lost our car and would not be refunded. Yes, we indicated a 2PM pickup but thought that was flexible given this was an airport rental service. It never occurred to us an airport car rental service would be shut down. I’ve learnt my lesson. My use of Ace Car Rental, and Priceline, has come to an end.

I booked a hotel a couple months in advance for my anniversary. It was for February but did not verify, I usually do and it booked for current month November. I received email of thank you for your stay. I realized the mistake and contacted the hotel I reserved for. They verified I did not check in but said only Priceline could resolve this. I contacted priceline three times, two times I was told reservation would be corrected. The third time I received an email I could not be helped. I have lost $300.00 with no compensation of anything. My husband and I do a lot of traveling, we have reserved most of our hotels through priceline. I will make sure we no longer use priceline. Their customer service is misleading.

We had purchased an air/car bundle from Priceline for my daughter and her new husband's honeymoon in Orlando FL. When they got to Flexways Car Rental they were informed that they would need to put up a $750 deposit for the rental car. Then it somehow was raised to $1,000! They did not have that much on a credit card and asked if they could split it between two credit cards and they were told no. Nowhere in any itinerary that we were emailed did it say that they would need to put up such a substantial amount of money for a deposit. My daughter and her husband are in their early 30's, insured, and both have good driving records. And going back and reading the rates and responsibilities page on their website, it doesn't make any sense. They say "US dollar", but then put numbers like "US dollar 400,00." There is not one correct number in their policy.

I checked into the Wyndham located at 124 Royal Street on November 9th. On the evening of the November 9th a few hours after checking in I was resting in the room. There was an unexpected light knock at the door. I got up to answer the door but as I approached the door it opened. My eyes were WIDE open as the man stood there. I asked, "What you are doing?" He stated, "Oh this is the wrong room" and left. I opened the door and started to speak as he walked away with his back turned. I asked, "Who you are and why did you enter my room." He stated, "I'm security" and continued to walk away.

I booked a room at the Red roof inn in Oklahoma City near the airport through Priceline (2 night stay) and check-in was for 3pm. My flight arrived a little early and I used a rideshare to the hotel. The area was shady but I have already paid. I was chocked to be told I can not wait in the lobby for check in time. I found myself waiting outside sitting on the stairs with all my stuff in the cold and windy Oklahoma City weather (55 degrees) for 3h. Priceline customer service was useless telling me I will lose all the money paid if I canceled.

I booked a hotel and a car rental on Priceline, when I arrived to Miami airport car rental center, the rental staff expected me to pay an extra $140 dollars for 2-day car rental on top of what I had agreed with Priceline, Routes car rental and Priceline knowingly tried to do extortion when you have arrived from your trip tired and exhausted and they bet you will pay whatever they ask. Do book with a company who stands behind their contract, NOT trying to extort money when you have little choice.

I book a hotel with Priceline and key in my payment info. I chose the option not to save my payment info. However, to my surprise, my payment info got locked into the Priceline system. There was no way I could delete my payment info with all my personal data. Even though, there was an option stating Delete. I would not work. I called the customer service and the gentleman told me there is nothing he could do. I requested to speak to the Manager or Supervisor, she told me the same thing. There was nothing she could do to delete my payment info.

I have used Priceline for 20+ years and they used to have very good common sense customer service personnel. I made a hotel reservation over a month before my planned travel. I found a hotel in the place that I was visiting and booked directly with them. I canceled my original PL reservation 30 days in advance of travel (well within the 48-hour cancellation window stated on Priceline's own website) using the Manage My Reservation Button on Priceline's confirmation email. Subsequent logins showed that the reservation was cancelled in Bannered Red. Well, just because I cancelled with PL didn't mean anything? I was billed for a no show and later told that I needed to cancel with the hotel directly. What the Heck? Priceline dropped the ball. Why even have a cancellation button it doesn't do what it is supposed to do?

My recent vacation to Mexico, booked through Priceline.com, turned into a nightmare due to a major oversight on their part. I booked a package for 2 adults and 2 children (6-year-olds) encompassing flight and hotel. While we successfully secured our flight tickets for all four of us, the hotel arrangement fell short, causing substantial inconvenience and unexpected expenses.

I rented a car through Priceline at Next Car. This rental cost me an additional $297 because Next Car ONLY recognizes their own list of insurance companies. This list is never disclosed until you actually pick up the car. I am insured by the highest rated company in my state. Not on their list. I could have rented a car at one of the legacy car rentals for what I ended up paying for this rental. Three people in front of me at the rental counter had the same problem. This is a case of hidden information and hidden costs because the only option after your insurance company is rejected is to insure through them.

I purchased tickets for me and my children to Africa for vacation, through Priceline. On the return, I get to the airline, ZERO NOTIFICATION, and Qatar airlines, operated my America Airline, stated the ticket was not found. Priceline did not assist in getting me home and after getting $8000 of my money, stated I needed to buy a new ticket, because they aren’t sure what happened. I explained that I gave my money to them and the burden was on them to rectify this.

I called the direct line for Holiday Inn Express and got rerouted to these people. The reservation the hotel printed out for me $116 but Priceline charged me $186. I called their customer service - not very good English and refused to help. DO NOT USE PRICELINE!!

We booked flight tickets. One of our member was ill and called customer service and was being told they will give a credit for next flight. Today we called and tried to use the credit. The customer service said NO. We had a conversation with their supervisor Romio **. He did not admit his staff mistake and want the customer to the lost. It is very disappointed. Now I know why their service rate is 1.1 star over 5 star. I DO NOT recommend anyone use Priceline.

So I booked Howard Johnson at Fullerton, CA for November 11-14, 2023. I stayed there for one night on November 11th, and I decided to cancel the hotel reservation since the room was not dirty, musty and we couldn’t breathe. The front desk was closed for all night so we couldn’t change our room either. Anyway in the morning we talked to front desk and he refunded us without any issues. But I booked the hotel through Priceline and he asked us to contact Priceline to get my refund. I called 3 times Priceline customer service and all I got from them is “SORRY, SINCE WE CANNOT CONTACT THE HOTEL WE CANNOT ISSUE YOUR REFUND”. Are you kidding me? This is not my problem that you can’t contact the hotel. Why did you guys list a hotel when you don’t have their correct contact info? Why as a consumer I am paying for it?

Priceline scam. I was booking a Hotel in Vegas where the rest of our party is staying. Priceline offered me a rate that was non refundable so I clicked on that rate but here's where my stupidity comes in. Did not notice it wasn't the same hotel and booked it by mistake. So I'm stuck in a hotel far away from the rest of our party. Won't use Priceline every again not because of my mistake but because there customer service was rude and said to bad you booked it. They would not change the reservation to the hotel I wanted. I don't understand why they couldn't change it and get a Happy customer and would rather have upset customers that will never use them again. Poor way to do business when they would get there money either way from me but chose pissed off customer instead of Happy.

I use Priceline to reserve a room for 2 at The Red Roof Inn in Knoxville, TN. I walked into the room and was greeted by a live roach. I am not sleeping with roaches. I immediately canceled the room and went to the La Quinta next door. I tried to get a credit from Priceline and was told, Too Bad, Too Sad...No Credit. BEWARE!! DO NOT USE PRICELINE!!!

I prepaid a non-refundable fee to reserve and rent a car through Priceline. I went to pick up my car at 1:00 am at Thrifty at LA airport on Sep 23, 2023. No cars were available and the lobby was full of people waiting or sleeping hoping a car would show up. The attendant told me to come back at 7:30 am and I might be able to get a car then. Priceline would not try to find me another car. I walked to AVIS at 2:00 am and found a comparable car there. I called Priceline and they said they would refund the difference in fees from my original reservation. As per their instructions I filed a claim with them on Sep 27. No word from them. I called Nov 9, 2023 and they said to file the claim again. Never again will I go with Priceline. By prepaying for a car, I thought I had an agreement with Priceline but they thought nothing of breaking the agreement and ignoring their responsibility thus creating a big hassle for me and the loss of a night’s rest.

This company offers you discount on the price and then puts that difference in price in your taxes and fees. So when I called company to ask for the breakdown on taxes and fees nobody at call centre was able to give me what percent was taxes and what fees were charged. Even I was transferred to manager (who seemed less knowledgeable than initial agent I spoke to) was not able to give me detail on taxes and fees. Manager ended call saying he will send me details by email and ended call. And guess what? He send me generic email with information in taxes and fees different from different places but no information on what percent was tax and fees. I also tried to double check the price again using same hotel and same Priceline website.

I booked a non-refundable hotel room. I understood that it was non-refundable, and had I changed my travel plans I would have "cut my losses" based on this. However, when I arrived the hotel was filthy, smelly, had roaches, was in disrepair and more. I did not feel safe or comfortable staying there, so I switched to another hotel. When I contacted Priceline they simply said it was non-refundable and that was that. Zero consideration for the deplorable conditions. They did offer a 15 percent coupon for a future stay but that is not helpful as I will never book through Priceline again.

I'd give 0 stars if I could. I've never left a review before for anything but felt this is important. Don't EVER use Priceline or similar companies. I booked a business trip through them (my mistake, first trip). The trip was ultimately cancelled by the company. No refund was given, only a credit for the next year. They wouldn't budge and make an exception. I highly doubt the ticket will ever be used. Do yourself a favor, just book direct through the airline, car rental, and hotel yourself. You get no bargain from them - just hassle.

Prior to purchasing my tickets I got a change policy notification letting me know what this policy was. I agreed to it, and even purchased the additional insurance in case that was needed but not stated in order to be able to change a ticket. I did in fact need to change the ticket, but am now being told the policy is no changes allowed - which is on my itinerary that I received AFTER purchasing the ticket - I asked WHY THE POLICY WOULD BE DIFFERENT FROM THE ONE I AGREED TO PREPURCHASE AND I was told by Fatima and the manager (didn’t get her name prior to hanging up on me for the second time) that it is just their policy and she would be happy to email me a copy of it or I can find it on my itinerary.

Never use Priceline! They charge IMMEDIATELY after booking - while you choose “Pay at Hotel”. Even if you cancel, within guidelines (24 hours prior … I cancelled 48 hours) you’re still not going to get your cash back! $908.19.

I made a reservation thru Priceline in July. Was charged 360 dollars, in November the hotel called me the day I was traveling to them and said my credit card was denied. I assumed they were trying to put on a deposit and I had changed banks since I made reservation. When I arrived they took my card and charged me again for the room. So now I have paid two times for the same, room. I assumed Priceline would fix this after the fact but to date no response!

Recently had an incredibly frustrating experience with Priceline.com that left me with no option but to leave a zero-star review. Priceline.com provided me with the wrong location for the property I booked, rendering my reservation completely useless. I had no choice but to cancel my stay, and the way Priceline handled the situation was beyond disappointing.

Advertised hotel (with free wifi) didn’t have wifi so I couldn’t work from there. Only found out after I arrived. Cancelled my stay to go somewhere else and was told I would get a refund. Made reservations and canceled them within 2 hours and was told I couldn’t get a refund since I needed to cancel it in the first 24 hrs, which I did. I was also told if I did cancel, I would have to pay a cancellation fee. You could not pay me to ever use this site ever again. I wish I could give zero stars. It was genuinely that bad and I am still boiling. It may cost more, but actually talking to the hotel will yield a much better result and a larger chance at a refund.

Sorry in advance as it is gonna be a tiny part of a very bad experience but still too long. But Please read it before buying their product. We booked our trip as a package via Booking.com and Priceline. A couple of weeks before the trip something came up and we were forced to cancel the package. When we called them to cancel it, they told us you have to cancel the hotel separately and each flight separately and you have to personally do it. So we paid for international calls to call the hotel to cancel it and lost 2 night money as penalty. Then we asked them to cancel our flights but they cancelled them separately and deducted $100 from each leg and they would not give us our money but travel credit.

I used Priceline to rent a car in Hawaii. I paid for 6 days. I used the car (not the best quality) but I decided to return it 1 day early. I asked if the local company was going to return me my daily charge plus tax and they said, "No. You have to talk to Priceline." So I called them and they said. No it’s their policy never to return money. Not their problem if you decided to return it early. Billion dollar company and won't return a dime. For this I will never use them again.

I booked a hotel through them and my work plans changed and I wanted to just change the dates. They refused to do. Never use this company. I called the hotel and they said, "Call Priceline." I called Priceline and they blames the hotel. Just wanted to still give them my money but change the dates. Neither wanted to work with me. Very bad customer service.

We tried to book a night at a local hotel for Jason and the boys. We look up hotels with pool for them and chose accordingly. Then we went on PRICELINE so we could get a good deal and booked a room. When we called the hotel they said their pool was closed for repair so we asked for a refund because the room was booked for the purpose of the pool. "Oh you have to call PRICELINE," they said. Guess what they said? "Oh no. No refunds given regardless." Can I just say DON'T USE PRICELINE!

Priceline never told Delta we were coming. Delta could see our tickets and names Priceline did not make reservations or segmented the flight. This was a international flight that had to be rebooked. My wife has not seen her family in a long time. Now we have to wait 3 days to get the next flight. Thank you Priceline for not doing your job. Their customer rep didn’t seem to understand anything, we had to get a supervisor to handle the problem. It took 3 hours for them to fix the problem. We were 2.5 hours early. DON'T WASTE YOUR TIME OR MONEY. THEY ARE NOT CAPABLE OF DOING THEIR JOB.

I booked with a pop up Priceline pop up offer as I was searching hotels on Boracay Island in the philippines... Said free breakfast and ac... I then booked. Got a confirmation from priceline, followed by one from Agoda? I don't remember using Agoda...? Just said in big blue letters priceline. I get to the desk today. Show my priceline booking to them... to find out they only have the agoda booking... that I didn't use...

This is regarding a motel room I booked through Priceline. My family and I had a flight delay that was going to cause us to miss our connecting flight in Raleigh-Durham. At approximately 6 pm in Fort Lauderdale I become aware that getting to Raleigh-Durham in time to catch the connecting flight to Nashville was not going to happen. I then booked and PAID for a motel room at Extended Stay of America in Raleigh-Durham.

I booked a flight through Priceline and had to cancel due to an emergency. They provided me refund/rebate that I can use for another flight within one year. They gave a different price over the phone than online.

Upon arriving at the hotel I booked through Priceline, the desk clerk said they were not able to find my reservation. I showed them my confirmation details, they verified that everything looked correct, but they still could not locate me in the system. They did have an available room which I was able to reserve directly, but at a higher rate. Although Priceline did arrange for a refund/cancellation, no explanation could be offered as to why I disappeared from the hotel's system. When I asked Priceline about getting a voucher/credit for the additional amount I had to pay, the first agent told me no. Their supervisor just sent me a "5% off" coupon with restrictions and only a few months to use it. I will not be using Priceline again.

Customer Service don't care at all after I booked my ticket, they only show care before I buy my ticket. They didn't want to help me, and they transfer me from person to other without solving the problem, and then they told me to fill a claim online not over the phone..

Picked up car on time, dropped off on time. no damage, full tank. Rental car company charged nearly $200 extra for a drop off fee when they agree to charge only $1 at pickup. Priceline was useless to help. Bait and switch, complete fraudsters

I booked a rental car 2 days ago, ran into an unforeseen hardship, tried to cancel, customer service rep wasn't accommodating, I asked to speak to supervisor. Marlon was just as worse...Not understanding or compassionate, he suggested I refer back to my email to find where it says "non redundable". I Asked if there was anything further he could do as a supervisor to better assist and satisfy the customer...he automatically stated "no"

They have a policy that written in a very small fonts and pages long about you’ll be charged when the reservation is made, no refunds. In my opinion that's a rip-off business strategy. No one would read all those pages while making the reservation. I don't recommend anyone do business with this company.

This issue was resolved by them cancelling the reservation.

Super 8 hotel in Roanoke is disgusting and nasty. I have proof of roaches. I called Priceline and they called the hotel. Hotel staff said there was no roaches. I have video and I have pictures of the roaches. Priceline still didn’t acknowledge that and is honoring the hotel and what they say and will not do a refund..

My card was charged 4 nights in a hotel. I’ve bought 3 tickets from Priceline, all 3 times I got an email while someone rented a hotel. I never got an email. I called Priceline, could not tell me hotel location without an email so my email was changed again without notice.

I went to place a flight reservation from Tx to Ny. The flight came out to $409 including trip protection and 1 checked bag each way ($61 x 2). I placed the order, it tells me it was unable to purchase flight protection, then says it charged my card $529. I saw that the baggage charge was $265. Makes no sense if bags are $61 each. I call and was told that 2 bags each way were purchased. Again if bags are $61 x 6 = $244 not $265. Checked my credit card and they actually charged me $552 in 2 separate transactions. ($514 + $38) Call Priceline and they automatically send me to Spirit. After being on hold for 50 minutes Spirit said they could credit me the difference in the baggage, I don't fly often so the credit is pointless.

Didn't save anything. They cost me plenty of money and time. Safer to book yourself, and cut out this useless "middleman." The right hand doesn't know what the left hand is doing. We were moving out of the country, everything was planned months ahead of time. We had numbers, codes, tickets, receipts, names, etc... Arrived at airport 3 hours early, Priceline didn't have anything, not even the money that I had paid. We finally caught another flight, different airline that evening. l would have paid a lot less by planning everything myself. Cut out Priceline...

Booked a flight fare online for 447.$. Showed up on my cc statement for 536.$. They said they could only change it if I cancelled, lost the cost of ticket and rebooked, paying them twice. Booked car with insurance at same time. Upon picking up, was told insurance I’d paid for did not cover the rental in a collision!!!! This company is a fraud. Don’t use!! There’s a reason their rating is one star.

Made a reservation and wanted to change the date not cancel and they stated, "We don't have the capability to modify a reservation". They just keep your money. Rude customer service agents and sound like they are in India not the United States.

Priceline has failed to understand people choose NOT to fly into a WAR Zone.. Priceline refuses to refund or even restructure my flight to Israel-Tel Avi during the hostilities. When reminded the US State Department has Travel advisories and the current airlines are not flying to the airports, their answer is the situation should be much better in a month from now.. I ask them actually if they were crazy?? They said the airlines would have to agree to the restructure, and I told them I had just that day talked to the airlines and they had no issue to changing the destination and date, applying and difference in prices. The airlines said PRICELINE was the only ones to make those changes.. Priceline refuses!! Never again!

Express deal means non-refundable! At least that is what I was told by the phone representative on Priceline after I booked. The book now button floats over the screen follows you from the beginning as you enter your card info and your address instead of being below the important information, to help you see the information better. I worked for a hotel in which a warning before booking is given warning customers of such an important agreement. Not your site! Yeah Priceline, you got me because I trusted you. Well, I assure you, the many times I have rented cars or used you, this will be my last time.

My reservation was canceled by the company on two different occasions. So, I called for a refund and both times I got the run around. I had to go through my bank and file a fraud claim just to get my money back. The company outsources its customer service overseas because every person I spoke with barely speaks English. This is a horrible company. PLEASE DO NOT USE THEM OR BOOKING.COM, they both are owned by the same company and refused to give me a refund.

I am a fairly active traveler and often book at Days Inn as it is usually a nice motel and reasonably priced. This time I made a reservation through Priceline’s online platform paying for the room in advance. Sometimes just being more convenient to do so. I made the reservation for the first of Nov 2023 and did it on the 23rd of Oct 2023 for one night. The next day the 24th. However, I went to print out the confirmation and it showed the reservation for that day the 24 of Oct 2023 leaving on the 25th. I called the motel directly but there was no answer. I figured they were busy with a customer checking in or out and call back a few minutes later. Again no answer. After another try I called Priceline and explained the issue and the customer service agent said he would call the motel.

I paid for my 3 night stay and when I got to the hotel found that Priceline had not paid the hotel. Thus attempted to talk to a Priceline Rep but couldn't talk to them only to Booking.com. and I had to pay for the hotel stay again while Booking.com and send proof of my payments. Ridiculous lack of accountability.

I booked a trip to SLC thru Priceline. My father just passed. Priceline asked for the death certificate which I sent, but they have not cancelled my trip or issued a full refund, called them 3 times. They have done absolutely nothing to resolve the issue. Crooks!

Using their app of Priceline, trying to reserve us a hotel room, and the date, as I was checking out of the reservation part, they didn’t save the date and charged me for today’s date. I had change that to next weekend, and for some reason their app put it back to today’s date. So now, we are playing hell to try to get our money back because of their Technical issues on their app. Not a good place to reserve a hotel. Don’t use their app. I would probably try to call instead, so this doesn’t happen to anybody else. So they’re not wanting to give us our money back or even change the date because they’re at messed up our whole program.

I booked airline ticket in August on Priceline.com. While site was open a pop-up appeared with a link to discounted hotel reservations connected to my reservation. I clicked on it. Within minutes Chase notified me of suspicious activity. They had to close my account, issue new card and open a fraud case. Priceline is denying my refund/claim and Chase says there is nothing they can do. I immediately reported to Priceline after the event. They say they have no fraud department and no way to report a fraud and no way to stop my reservation. Airlines cannot help because Priceline created reservation for me.

Do not use them! They will not refund you if you have to cancel your trip. They will feed you a bunch of nonsense about it being policies and procedures. They will blame the hotel etc. They do not care. I tried to get a refund a month in advance and they wouldn’t do it. They are liars and thieves.

Had to cancel our trip at the last minute so I cancelled through hotel not realizing you have to cancel through Priceline. Been trying to get a refund and when I finally get off automation and get a person you can’t understand because it’s not English. Horrible to work with!!

Never had such a bad experience with any customer service in my life like this before. She was so rude and disrespectful with me and never even letted me talk on the phone. I was shocked. And in the end she said she was canceling my flight reservation. Definitely not a good place to buy tickets.

DO NOT USE PRICELINE OR BOOKING.COM. Do not use Priceline. When problems with Priceline occur they pass you to Booking.com to not solve your problem and leave you stranded. I was stranded in Los Angeles without a place to Stay when Skyways Hotel canceled my reservation saying they were not able to make a charge on my credit card. I made my arrangements for my daughter's two wedding celebrations using same credit card. My car rental went smoothly at O'Hare Airport. Skyways Hotel stranded me in Los Angeles saying the were not able to make a charge on my credit card. I was counting on a late check in at Skyways Hotel after 2nd celebration for my daughter's wedding.

They charge almost double the price than if paid the hotel directly. They advertise that they will refund the difference, which they will not. I tried. They told me that the hotel was not supposed to give me a bill. That is when I noticed the difference.

Rented a car as part of a package. When we got to Orlando, the car rental agency could not be found. Customer service phone number rang to Cyprus, Greece, and was unanswered. Had to rent another car. Priceline refused to refund or give credit.

Priceline was contacted to cancel a car rental and indicated the cancellation was complete. They later billed me for the price of a car which I had booked independently after the car rental time was not secured by Priceline. Poor accountability, poor professionalism, and overall negative experience. I definitely would not recommend Priceline and will not use it again.

After shopping around for flights, I decided to book via Priceline as they had the cheaper rates. Unfortunately, what I quickly discovered when I attempted to change my flight reservations due to a family matter is that Priceline wouldn't allow me to change the flight reservations. I spoke with a customer service rep, their supervisor who told me to call the airline. When I called the airline and went through the same process, the airline CSR supervisor informed me that Priceline should have handled the matter as they sold me the tickets. I tried calling Priceline back just to discover that I would not be refunded or even have an account credit. They then offered to sell me Insurance on the ticket; however, the CSR couldn't even explain what was covered with the Insurance product. It was a terrible experience (almost three hours lost in total) just to find out that I will lose my money for tickets that I can no longer use.

Sept 2023 I booked 10/16/23 room at Days Inn, College Park GA for 1 night AFTER speaking with female front desk clerk at property who said I could do early check-in. On 10/15/23 I phoned property again to ask about Atlanta Airport shuttle and was told by Ritchie that I should have booked 10/15/23 res, even though I would arrive at 1AM on 10/16/23. He told me to phone Priceline to get res changed. Spoke to Jaime at Priceline. She phoned Ritchie, then told me res had been changed by him. When I arrived at Days Inn 2AM on 10/16/23, Ritchie said "no charge" was ever made and should have been done by Priceline. I was then FORCED to pay a 2nd time for same room or sleep in the street. I phoned Priceline 2 MORE TIMES on 10/16/2023 after the incident. I received ZERO help to get initial or duplicate payment refunded. I will NEVER use Priceline again.

I booked a flight and in less than 24 hours got an email that the flight had been changed to one day later and the return to one day earlier. Priceline said I would get a full refund since it was not my fault and since it was less than 24 hours. I did not get my refund. I called 3 days later and told the same thing. I didn't get my refund. I called a week later and was told I could only get a third of the refund because that is what the airline would give. I did not get my travel Insurance refund either.

They Should Take Responsibility of the Companies they say are good. Fox car rental is HORRIBLE!!! The car fob died day of our departure. Only offered was cab Refund and a Credit we Would Never Use!! Called 6-7 times within 2 days. No 1 Knew where car was or if it was picked up at Our hotel!! And No Proper Toll free phone number So We paid for Long Distance Charges too!!

Today I logged on to my Priceline account to learn that my vacation was completely canceled. Apparently, the hotel had an error in the price. I received zero notifications that my reservation was canceled. Priceline customer support proceeded to tell me they sent multiple emails which never were actually sent, and then had the nerve to reference a phone call which never happened where I supposedly agreed to cancelation. I never spoke to anyone regarding this "Cancelation". As of today, I have not been refunded. They offered to re-reserve my hotel reservation for more than 6 times more money than they charged me for in the original reservation. I asked to speak to a supervisor to explain my circumstances at which point I was placed on hold, and then after 18 minutes of holding a person picked up the call and then hung up on me. Priceline and their sister company Booking.com are the worst.

I buy a ticket for round trip to Las Vegas. I Delta and going to Vegas was ok and I was happy. But when I have to come back from Vegas the airline said that my fly was at 6 am but my itinerary said at 6 pm. I show them the itinerary and they said that is not their problem. I have to Talk to Priceline first and then come back to talk to them. I talk to Priceline and they don’t help me at all. They said that the airline fault and they was rude. So I have to buy a new airplane ticket. So I will never buy with Priceline because they make lose a lot of money and they are not helpful at all. That night I have to stay at the airport to wait for another flight back to SLC, Utah. It was so sad.

Our flight and car rental was put out of 2 different airports. They were an hour apart and they would not change them. It cost me over 175.00 for an Uber and they say not their problem and won't do anything about it. Will never use again.

My husband and I booked a room somewhere thru priceline. We weren't able to go due to a unforseen medical issue that turned out to be a urgent matter. Priceline contacted the Motel and tried to get them to refund us however they refused. I think Priceline helped as much as they could.

In July I booked a bundle with Priceline travel, I arrived in October 7 2023, picked up my rental car at the airport, upon picking up my car Budget rental car charged me a additional $520 for insurance and security deposit because I had a debit card and not a major card, I return the car back October 8, 2023 the day after I arrived and was supposed to have it for a week, Budget Rent-A-Car refunded my money. Priceline travel refused to refund my $450 that I paid for in the package deal. This is an outrage and Priceline said it was not their policy. This is outrageous.

The girl I chatted with was very kind, country inn in Savannah, Ga. They allow to stay on their site WHY? To offer such a disgusting hotel is a shame! I paid extra for insurance I couldn’t use. Hotel has mold, Bugs that bite you when you sleep, it stinks, shower didn’t work, spa and pool freezing, claims they just broke but I learned otherwise, breakfast was gross, staff lies, air conditioning didn’t work right. I have never had such a bad experience. Could not wait to leave, not a morning person but was out the door at daybreak! Complete waste of money, am going to BBB and health dept!!! Book anywhere but here!!!

I was checking into a hotel near Nashville, TN knights inn in Murfreesboro. I was headed back to Indiana from FL. I had drove a little over 7 hrs. I went to check in and hotel employee was rude, called me names and talked about my color. I then contacted Priceline to where I felt they basically said it was my fault. Needless to say I unsafely continued on the road. I then pulled into a rest stop to sleep. Felt totally alone and unsafe. I traveled with another female. So we both felt uneasy. Nothing was done. I will never forgive this company or the hotel.

Overcharged for room reservations. When I called I was told I had used a third party. It was a complete and total waste of my time and effort. I could of saved money by calling direct to rental. No customer service. Do not recommend.

My Priceline account was hacked and multiple hotel and airplane tickets were reserved. I've called multiple times. Gotten nowhere. Emailed multiple times. They'd never respond to my concerns. I'm sure the hacker already used the hotel room's reservations. They were for October and Priceline did nothing to cancel them Nor the airplane tickets. This issue is still unresolved. I had to cancel my bank account Which caused all kinds of issues with all my finances. Every time I call I'm speaking to somebody in a different country and it always seems they don't understand what I'm saying.

Booked a room 2 nights at Howard Johnson Tropicana Las Vegas. First room reeked of cat piss, second room smelt like an ashtray, filthy, disgusting. Reported to the Health dept. They gave up their health permit in 2015... now under investigation. Still refuse to refund.

We were in Virginia for a three day trip. I reserved a 3 star hotel (Comfort Suites by Radisson) but got a 1 star hotel. We arrived late so we decided to stay the night. There were homeless people in the parking lot drinking out of brown bags. The outside tables by the entrance are completely melted from cigarettes burning into them. When we got to our room, it initially didn't look too bad. We got a suite because my husband snores so badly. He has no problem sleeping on a pull out sofa. He pulled the bed out and the springs felt like they were covered only with a sweatshirt and nothing more. I can't imagine anyone sleeping on it. The carpet would've been more comfortable.

We rented a car in Portland, Oregon through Priceline. When Thrifty told us that it would be a five hour wait to get the car we had rented through Priceline with Thrifty. We went to another rental booth. We rented a Camry and Priceline immediately wrote us and said they would reimburse us for the difference from the original rental to the one we had to rent in Portland, we have been working on this for two months to get our money back, (which was $340 more than the original rental). After hours on the phone with different managers and abnormal amount of paperwork they notify us today, saying that they would not reimburse us because we rented a Camry instead of a instead of the exact same car we had through Thrifty. It was a complete bait and switch, and we will never use Priceline or Thrifty again.

I used to use Priceline for booking Travel. Never again! They have overbooked hotels for me (twice) and will not refund for these overbookings when the hotel has no room for me. It is theft! The Hotels didn't charge priceline. Yet, priceline charged me. I spent HOURS trying to reason with them. I sent them documents from the Hotel showing they never charged Priceline. Priceline kept the money and were never charged from the Hotel. How do I press charges for this?

Trying to book a hotel room in Barcelona, found a good price through Priceline and tried to book it. As I was booking the price changed and increased. I reset the process and the price changed again. When I did book it it said it was in Euros and the cost with conversion to Canadian was acceptable however when I received the final bill the price was changed to British pounds and increased my price considerably. On top of that there was a 39 pound tax applied and a 12 pound hotel tax applied. Ended up costing about $70 more than I was quoted. Bad experience. Never again Priceline.

I booked the cheapest airline ticket, had to cancel flight. They took a 99.00 fee and credited the remaining value of my ticket. When I went to rebook my flight, I was transferred to 8 different people. When I did finally get the new flight, they increased the flight by another 99.00. They said that Delta had increased the flight price to them, but I was online and seen the flight price on PRICELINE.COM. If you must use them, pay the extra for the next flight up... it will be cheaper in the long run if you have to make any changes. I will never use them again. Very disappointed in Priceline.com.

Absolutely the worst experience. I used to use Priceline a lot but I will not be using it again. It works with unreputable companies and then if there is an issue they will not own up to it. They refer you to the company that no one has heard of before who when you look that company up they have so many duplicate and fraud charges. It is unbelievable. Company double charged and still trying to get it back.