Priceline Reviews

I booked a ticket for my daughter thru Priceline. When I needed to change they said UNITED Airline is in control of the ticket, so I called the airline... They said they can't do anything because it was booked with PRICELESS LINE...why use Priceline if you end up having to call the airline anyway who now has LOST control because you being silly decided to use Priceline that day. SO DO NOT USE them. I don't care how much the fare is. YOU end up with a ticket NO ONE will fix if there's an error. SPEND the 50 cents more and go to the Airline DIRECTLY. I will NEVER use Priceline ever ever again after this experience!!!!! NO NEVER! Do NOT use them. YOU are using a third-party booking. They did nothing but give me the run around so that I ended up pleading with UNITED Airlines to fix the mistake. WHY use a third party if this is the case at all? SO just don't.

On Sunday 10-23-22 I paid and booked a reservation for the OYO Hotel Memphis TN 1-40. Itinerary # ** for a check in for Tuesday 10-25 through Friday checking out on Saturday 10-29. Confirmation # **. Per the reservation, I was able to cancel/modify this booking if done by Monday 10-24-22 10 AM CT. I called to modify/cancel this booking while I was in Charlotte NC at 10:39 AM EST (per my phone records) and I was informed by the agent that I had called too late (she was incorrect in saying this because she was not going by the policy which states I must call by 10 AM based on the time zone of the city that the hotel is in) She stated that I must wait until I get to the hotel the next day to try and cancel.

!!!BEWARE PRICELINE IS A SCAM!!! Don't believe anything the agents tell you, all they are interested in is getting your credit card information the rest is scrap. I booked a hotel with Priceline on the phone told them that I was going for a training and will need an early check IN. The agent made a choice of hotel for me stating that is the only early check IN they have around that location. Guess when I got there first the environment looked so filthy with pieces of cigarette and garbage lying around the hotel I was like waooo.

I was staying at a hotel and decided to make trip longer by a day. Instead of booking through hotel, I noticed I could save $20 on room through Priceline. BIG mistake. My card was “denied”. I received several messages from priceline saying card was denied. I went into hotel lobby to check, they confirmed my card was denied. I showed the hotel that priceline did in fact charge my card. They said "Oh it’s says pending and will fall off". I called card company and was told the same. I tried to call priceline from lobby of hotel BUT because my drip was denied by card, they wouldn’t put me through to a live agent. I was also denied an agent by the texting system. I kept all texts and phone records.

Don't trust Priceline. If you don't want to get disappointed/scammed on your holiday, don't use them. Expedia, Hotels.com, TripAdvisor are reliable & legit. Stay away from Priceline, if you don't want to lose money, spoil your holiday, etc.

Making online reservations for a hotel my minor child school is staying at for a competition! I found a deal on PRICELINE with the hotel I desperately needed, dates, king bed, 2 adults at a price I found affordable! After careful review of the itinerary, I hit confirm knowing it was nonrefundable! Open my email to notice it’s NOT THE HOTEL I SELECTED! I call Priceline! They tell me to give me the best price, they pick the hotel and it’s not refundable (which I knew) nontransferable and they could not do anything to help me! I said that’s a bait and switch, I argued it was not a hotel I selected or agreed upon!

I recently booked a hotel with Priceline and had to make a change. Their recorded introduction suggests that you can book, change or cancel a reservation. However, when I attempted to add a day to my reservation, I was told I would have to cancel the reservation and book a new one. So I had to listen to a whole spiel from the "customer service" individual (who by the way I could barely understand) only to be told I was being transferred to the sales department to start over. I had to contact two other booking services to change 2 other reservations and they updated my reservations in minutes without all this hassle. By the way, I was charged over $100 more for the extra night. I will NEVER use them again.

We made a car rental reservation on Priceline a month before our trip. We arrive at Charlotte Airport to find that the car hire company had rented all cars out and did not know when any would be coming back in. We were very unhappy and had to take an Uber to where we were going and back. When I got home I called them and apart from keeping me on hold for ages while they verified I had never got the car rental they then said, "Sorry for the inconvenience. We'll give you the car hire money of $149 back on your card." I challenged him and said, "No. That was not good enough as we ran up Uber bills of $220." - The CS could not help so I asked to speak to a manager.

Fights were purchased for Fort Lauderdale leaving July 22nd. Air Canada has canceled our flights and has said to claim our full refund. We had called them Priceline and a full refund was issued on July 4th for close to 3000$ USD. After numerous phone calls to Priceline since July, we are now October 24 and we still have not received any refund back from them. I have spoken to multiple supervisors over 10 different people and I am always told the same story. Is there anyone that could help in trying to get my money back!

I scheduled and paid for Flight and Hotel Services from Priceline.com for Flight Services October 20th 2022 leaving Anchorage Alaska on 10/20/2022 @ 11:50pm and arriving in Baton Rouge, La on 10/21/2022, Hotel Services 10/21/2022-10/24/2022 which cost me $2,342.01, I called the OYO Hotel on Meade Rd Baton Rouge, La to notify my flight was late to be told I was never scheduled a Hotel Room with them.

The price of the flight was more on Priceline than Delta or AA. The Priceline representative lied about the charges and then finally acknowledged that I was charged for the flight, but there was no credit or refund for a cancellation. When I was on the phone with the Priceline rep, the airlines were still charging 20% less. In addition to charging more for the flight than if I had contacted the airline directly, Priceline’s algorithm changes the destination city to the next city over if seats (or hotel rooms) are low to the desired city. This has happened to me more than once. They will not refund your money. Do yourself a favor and DO NOT USE THEM.

Family started using PL about 4 months ago and month after month the outcome gets worse and worse. The last 3 trips across US something happens with the reservation whether it’s the hotel, flight or car rental. We have spent more than 3000 having to correct wrong itineraries, hotel issues and this trip car rental issues. Priceline customer service is no help at all. My husband is currently stuck 2000 miles away from home, no car, no place to stay because of Priceline reservation issues AGAIN!!!

To whom it may concern

Purchased airplane tickets and felt comfortable since it's stated everywhere on the site fully refundable if done in 24 hours. I changed my mind because I needed something different added to my tickets and tried to get them refunded before the 24 hours time limit. I also purchased seats. They kept telling me they will try to refund the tickets after multiple calls always stretching out the days but something is wrong with their system so they were holding my money hostage making it so I couldn't get new tickets elsewhere. Eventually they said they would refund the tickets in late Sept thru an email, but still waiting on the seats refund. After 1 month instead of returning my money they tried to charge it again. If my bank is unable to resolve this issue, I will file a complaint with the necessary legal entities for theft. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH - BUYER BEWARE!!!

I wanted to book a hotel- living in Canada and the hotel was in Canada. The prices es did not say US funds. Once it got payment my receipt came back as US funds, significantly higher than quoted of course. I contacted them immediately, had a picture to prove the fact that the funds were not indicated and asked them to cancel the booking. They were as useless as they could be, and said it was my fault. I explained, if you live in the US and are booking a hotel in the US would you expect to get charged in English Pounds? He said well yes!! What a ** greedy, unethical company- book direct because they are not saving you money!!

Took two hotel suggestions, and not the cheapest. One of them had garbage on the lobby floor and articles of clothing in the elevators. The rooms were the equivalent of a "pay by the hour" hotel. The other one was worse. Priceline will not answer any enquiries, nor allow for complaints . . . . avoid this at all costs, for everything.

DO NOT USE PRICELINE OR ALLIANZ GLOBAL. I booked a non-refundable trip through Priceline. Priceline recommended that I purchase insurance through Allianz Global, so I did purchase trip insurance as they recommended. Unfortunately, I did end up really sick and could not travel. I have been trying to get the trip insurance to pay for SIX months. They keep asking that the same documentation be submitted. I am on the sixth submission. I reached out to Priceline for help since they sold me the INSURANCE. Priceline is no better than Allianz Global who they promote. I will never use Priceline again. Please save yourself wasted money and do not use Priceline or Allianz Global.

I have NEVER used Priceline before, and REALLY won't now! My mom used them to reserve us hotel/Inn rooms at Bumratty Castle in Ireland over 6 months ago. We have confirmation through Priceline of these arrangements. We are 2 weeks out from our flight overseas. My mom had a feeling she needed to further validate our reservations, although priceline claimed they had already validated and my mom has the confirmation numbers etc...to support their claim. She called anyway, just to find out, today, that we in fact DO NOT have confirmed reservations and will not be able to get confirmed reservations. The hotel/Inn manager reported they have issues with this specific company regularly regarding this same issue.

My mother just had a major stroke and on the way from being transferred from one care facility to the other care facility. They booked the hotel incorrectly for the wrong town. Even then they booked a hotel that was not handicap accessible and both incidences they said the hotel would not refund the money but I spoke to the motels who said they never sent them the money and they canceled both reservations without problems and Priceline would not refund the money. They are thieves and you shouldn't use them.

I rented a car for my California Trip for my family trip and when I got to the place they told me that I didn't have any reservation. I called Priceline customer Service and they assured me that my reservation is there. After they talked with the representative, they told me that they were right, there was not reservation. My trip was ruined thanks to Priceline; I was a in a place with kids and looking for a place to rent a car. Priceline did not give any solution. I believe one star it is too much. I gave them 0 rate due to all the hassle and ruin my trip. NEVER TRUST AGAIN... Be careful with it!!

I entered my destination and days needed. It said there were 3 BLIND choices since it’s a deal - no problem and then I find out it’s an hour away, after I paid. I called, I texted, I got nowhere since I didn’t read the fine print as the rep informed me.

I was booking a express hotel through Priceline when the website took me back to the pay again screen. I didn't realize that it already booked it and I stupidly put my information in again and charged. I called Priceline right away and the lady stated that the contract dictates that I am not eligible for a refund.

They tried to charge me 3 times for the same trip. Only 2 charges went thru. When I called to get a refund they said right away. Then e mailed me back stating I couldn’t get a refund because I didn’t purchase insurance. I was told they could have charged me 10 times for the same trip and it wouldn’t matter because I didn’t have trip insurance. It’s a big scam they have going on there.

Fraudulent charges on my account and refusal to reimburse me. I have been a loyal customer with this company for years and this is ridiculous!! My whole bank account has been compromised and closed and Priceline refuses to assist me in coming up with a solution.

I booked a vehicle to be picked up at Toronto Pearson airport. It was overall a very frustrating and disappointing experience. Very unprofessional: Do not trust this company at all. I was supposed to have the vehicle through Routes Car Rental. The instructions to pick up the vehicle were very unclear, and Routes was supposed to send a shuttle at the airport to bring me to the car rental agency. After 30 minutes of waiting and numerous phone calls I decided to walk the 2 km with my luggage to get to the agency. Turns out the agency was actually closed. In addition to having to walk, was super late at night in a very unsafe area. I had to pay a cab to my hotel. I could not believe this. Do not use Priceline.

They made a reservation at a hotel that was already booked and didn't take responsibility and help find another hotel to stay. They blamed the hotel and said the hotel should have helped. Priceline needs to work on its customer service.. even the hotel had issues speaking with them.

I scheduled a complete package through Price line. The first flight was delayed which would cause us to miss connecting flight. We quickly reached out to priceline and were told to take it up with airlines which we did. So we had to pay $250 more to Jet Blue to make the change to the next flight out which also forced us to move rental car from 11pm pickup to 10 am the next day. We contacted Thrifty rental to let them know. They said it would now be over $300 more because “prices changed”.

I book a roundtrip flight ticket through Priceline for $284. They book me on Spirit Airlines departing and Frontier Airlines coming back. I paid for baggage fees through Spirit which charged me $138 for baggage fees, which from what I'm told was supposed to have covered round trip. Well, coming back I'm receiving emails from Frontier stating to pay for more baggage fees and charged me an additional $207. What!! If I wanted to spend over $600 for a flight ticket then I would have book with a better quality airlines and save some money!

Priceline's Express Deal car rentals are non-refundable, non-transferable and non-changeable (including for COVID-19) even if the reservation is not used. This is not made clear to the consumer until after the reservation is made and impossible to reverse. Priceline's business practice nor Customer Service is not consumer friendly.

Had to include a rating to get this posted, but the company deserves NO RATING- that's how bad it was! The Priceline site states IN WRITING "Book a flight with free cancellation within 24 hours after booking". Calvin, the representative that I made the phone reservation with on Oct 3, 2022, also assured of the cancellation policy, which I did- approximately 3 hours after I originally booked the flight. When I didn't receive a cancellation confirmation, I tried contacting Calvin. I also called the Priceline main # and talked to Odell, who told me I couldn't receive a refund. After arguing with him, I insisted on speaking with a supervisor. After being placed on hold for a while, Odell said I would receive a refund.

I was unable to travel do to an emergency, and I could not get a refund of any of the $700 for my car rental. I understand the fine print, but it seems very unreasonable to get none of that money back. This was not made clear to me for over a month after the travel was canceled. The lack of clear communication and absent follow through lead to my low score. I won't be using them again.

I booked a reservation for a rental car October 12, 2022 to leave to see my grandparents for the next day. I woke the next morning not feeling well. I tested positive for Covid-19. I contacted Priceline to cancel or reschedule my reservation and was denied. Priceline stole $500 from me. This is a bad company with no moral values.

I made a reservation from from Priceline at a hotel in Arlington for 6 nights and paid in full as I was late to check in to the hotel their system has considered it a no show and canceled my reservation and the manager said they are not going to charge me as I did not check in. When asked Priceline to help either to get the reservation or refund they said that they can refund my money as the hotel has charged for all the days I booked, which the hotel manager has denied of charging me anything, an executive for Priceline named carla called the hotels. Even the hotel confirmed it. They didn’t charge. Priceline has refund my money, but carla has conveyed she can’t initiate a refund as the hotel has already charged them for all the days of my booking and initially denied any refund.

We booked a reservation for a hotel in San Diego for 10/11-10/14 2022. Due to car troubles, we were running a day behind and needed to move the reservation for 10/12. We called Priceline and they informed us that they would be unable to change the reservation dates and we would need to cancel the reservation. We explained that the money used for the original reservation would be the only money we had for this trip and we would need an immediate refund to rebook the hotel. They assured us on a recorded line that it would be processed in 1-2 days.

I booked a room in Sanibel Island. 2 weeks before the reservation, a category 4/5 Hurricane Ian devastated the entire island, to the point that the access bridge and roads were washed away and collapsed. The entire is destroyed, a 12-15 foot storm surge covered the island and damaged every single property in one way or the other on the island. I called Priceline to cancel my reservation 6 different times. I kept being told it would be taken care of, it would be escalated, that they needed an authorization from the Hotel to cancel. The hotel mind you, is probably floating in the Gulf of Mexico, but they insist on calling the hotel. I think Tom Hanks may answer when the phone reaches the island he was stranded on during Castaway. There is no power on the island, no computers, no internet, yet Priceline continues to wait on an authorization. I finally told everyone to go fly a kite and filed a dispute with my credit card on the charge.

I went ahead and reserved the room for the 14th to the 17th in Vegas in October and they changed my reservation date, luckily I caught it on my itinerary to November 28th through whatever date. They told me it was a glitch in their computer system. I had to refund my reservation and because it's so close to the flight I have to pay $100 per night just to make up for their stupid mistakes. Will never ever go to Priceline again that is the second time it's happened to me. Luckily I caught it because if not I would be going to Vegas, I have nowhere to stay.

Priceline will mess up your reservation, and not give you your money back! I booked through the website but the website changed my dates several times while researching different hotels and I didn’t notice to change the date again before booking. When I noticed the website changed my dates I called customer service. They would not refund any money but I didn’t want a refund anyways, I just wanted the correct dates or another hotel if it couldn’t honor my dates needed. Priceline kept me on hold for 90 min and kept saying they were trying to help me. They didn’t help me and when I got frustrated with them after several agents they just cancelled my booking (after I said not to because I wouldn’t be refunded). They said they called the hotel 3 times but when I got off the phone with Priceline and called the hotel for help, the hotel said they had no other calls but me for the past hour.

I am a “gold VIP”. I really don’t see the need a word anywhere financially beneficial to use PriceLine. I have noticed in the last six months. The customer service has gone very much downhill. They’re actually rude and nasty last year. This time they were much better. But they’re not cheaper than booking it to the hotels. Can actually pay when you arrive and get your points for staying there. I don’t understand what gold status means and the little surprise coupons don’t ever amount to much. Literally, there are millions of places we can get cheaper rooms and even directly booking with the hotel themselves. I see no point in using Priceline.

I booked a tonight‘s day at Best Western in Henderson Nevada. When I made the reservation I specifically asked if I could get early check in because I had to shower and change before going to work and if I checked in past three I would be late for work. The agent promised me up and down, "Yes no problem. We can do that." When I got to the hotel at approximately 1:30 PM the desk agent said, "No we have no available rooms for early check-in and you can’t check in till 3 o’clock." And then she also said that I could cancel the reservation with Priceline and be fully refunded no big deal. So I left and I got a room somewhere else where I could check in right away and go to work. It’s now almost 2 months later and I have not gotten any refund and Priceline and the hotel blame it on each other saying the other one refuses to do it. Very BAD business!!

I planned ahead. I prepaid. When I got to the rental car section at Sky Harbor Airport, all I was supposed to do was show my driver's license and drive away. I kept getting the runaround. Go to this desk. Go to that desk. I don't use actual credit cards and I indicated that on Priceline website and paid extra because I didn't have a return date in mind yet. All was supposedly good to go according to Priceline. I was stranded from 11 pm to 1 am trying to get an Uber to find me. I almost had to go to the hospital for dehydration and fatigue and mental issues because I was wandering the damn garage trying to figure out what to do. I have never dealt with more incompetent people in my 43 years of existence. They said they were going to charge me a fee for refunding my money. I had to overpay for another rental car agency the next day. Avoid Priceline at all costs!

TL;DR: Priceline never actually booked my room and did nothing to help me find accommodation elsewhere, which I ultimately found 45 miles away. I booked a hotel room through Priceline. When I arrived, at 12:15 AM, the hotel could not find my booking. There was no record of me, and all rooms were booked. I contacted Priceline. After a couple of disconnects, they informed me that their policy was to email the hotel and wait 30 minutes for a response before finding another plan of action. This was a waste of time, as I had just spent 45 minutes working with the night manager to find a solution. In fact, he never received their email. Priceline emailed me 40 minutes later to say they were cancelling my reservation and would pay the price difference if I found a more expensive room elsewhere. The trouble is, the nearest available room was 40 miles away.

I don't recommend you to work with Priceline because you will be disappointed even if the price is lower than other travel companies. In our experience, Priceline is one of the worst travel companies, they don't even know the rental car office hours. Most rental cars should be open 24/7 at the airport, but some rental cars are not open late evening. My wife and I reserved a car, and we arrived around midnight, the rental car was closed, and we have to pay over $800 for only 2 nights with another rental car because we didn't have a reservation with them. It literally took us 3-4 hours to find another rental car that can give us a car without reservation after midnight at SFO.

Priceline lies to their customers. Untrustworthy website. We booked hotel room for 2 adults and 1 child. Child was included in the price. When arrived hotel Catalonia Costa Mujeres in Cancun charged us extra 650$ for the child. Priceline didn't return money. Disappointed in their service.

Went to book a hotel in Las Vegas this morning and a "Sales Rep" charged my credit card 10 times for $575 each time for a total to $5750 MAXING my card out and the bank will not release the funds for 3-5 business days so now I have to pay out of my pocket for this business trip and I leave tomorrow. Spoke with 4 different Senior Team Members as well as "Supervisors" and every single person told me "unfortunately we cannot help you unless you want to schedule another reservation".

I booked the Hilton Inn and Suites at Toronto Pearson Airport, Mississauga, Ontario for Sep 24 and 25, 2022. Unfortunately my plans changed and I tried to cancel the 24th. The Priceline operator stated that there would be a 527.70 cancellation fee. This led me into cancelling the 24th and 25th. Now, the problem, the Priceline website clearly states that there is no cancellation fee. I still said so yesterday, Oct 6th. I have called and asked Priceline to review the charge when their advertising clearly states NO CANCELLATION FEE. The person who initially answered stated that they would have to look into the policy, I then asked for a supervisor who stated that this would be passed to accounting and they would e-mail me within days.

Booked through Priceline a week ago, was charged, they never paid the hotel, so hotel charged me also, and now Priceline won’t refund me my money. It isn’t their policy to refund. They keep running me around. I had something happen a couple years ago where I was charged twice and the hotel couldn’t figure out or my bank, what was going on. Now that this happened I believe that was the problem before.

Wish I could give a negative star. Back in July I purchased a bundle deal which includes flight, hotel, and car rental for 2 days to Florida from New York to attend a family event. I left for the airport 5 hours before my schedule flight to avoid traffic and get through TSA. On my way to the airport I was rear ended and was taken to the hospital because I’m pregnant. I notify Priceline of what happen and if I could cancel or get a credit for a next time, I was told by a representative I would receive a call from a different department in about 10 minutes. I waited on the call while I was still at the hospital, someone finally called me back about 9 hours later 11:30pm at night. I explained the situation and what happened and basically I missed the flight. I was told by the representative he would cancel the trip however, Priceline was not able to directly refund me but I should make a claim with my bank and I would have my money back.

Orderd air tickets and hotel rooms with Barclay's Priceline card on the Priceline website. The card was refused. So I used another card. Then they charged it on both cards. Spent 3 weeks on hold and talking to people that can't do anything to help. Barclay's. Priceline and Delta all blame each other and say the other company need to fix it. But I am the one paying for it all. Also, it came out way cheaper to book these reservations on my own without their service.

We stayed in a suite, 14 days, Room 319 in the Ramada Inn in Tukwila. Not very clean, carpets and the coach were dirty. The entire hotel is not maintained. Lots of issues. The grounds were not kept up. Grass was brown, trees were dead. Swimming pool and hot tub were closed. Looked like it had been closed for years. The door access cards keep failing. Had to go to the front desk 6 times during our stay. The back door access card reader did not work several times during the day. Every time I approached the female housekeeper for fresh towels, she told me to go to the front desk, then we never got any. The male housekeeper was a lot better to deal with. Do not recommend this hotel. Priceline Does not verify their Hotel recommends. Do not recommend Priceline.

Beware! This company will save no 0 dollars. I booked a trip to Deltona, Florida for September 30-October 2, 2022. Hurricane Ian also decided to visit. The day before I tried to contact the Travelodge by Wyndham in Deltona. No answer. I called Priceline to cancel and request a refund. Their agent tried several times to call them. No answer. I was told the matter would be escalated for my refund. Called back today since I did not hear from Priceline. No refund. Does anyone seriously expect their potential guests to travel into an area of destruction, with no phone service and no electricity?? Done with Priceline. Done with Travelodge by Wyndham. Expensive lesson. Lesson learned.

I have to say that I am very pissed at Priceline right now. I made a purchase for a hotel stay for October 12, 2022 and I made the purchase on September 20, 2022. Why in your cancellation policy dates, it says in order for me to get a FULL REFUND, I would have had to cancel before 2022-07-30 @ 11:59 pm? It also reads the following: "This booking is fully refundable if you cancel before 2022-07-30 11:59 pm. This booking is non refundable after 2022 08-20 12:00 am. This booking is non-refundable after 2022-10-12 12:00. If cancelled after 2022-07-31 12:00 am, 20 percent penalty will be charged."

After hurricane Ian, we needed to cancel our airline and car rental as there was no water or power to the area in which we were travelling. Their policy is non refundable and they are only "following the carriers rules". Since I asked to have the credit applied to future use the supervisor then hung up on me. Unbelievable. HORRIBLE experience. Do not use.

I allowed Priceline to book a room for me to get a discount. I gave them my preferences, and told them what I was looking for and the area. They booked a room 15 miles from my preferred area, I didn't get a discount. I never finished with the booking, but they booked it without my knowledge. I didn't know the room had been booked, so I booked one myself. I didn't know until I looked at my bank account. I asked for oceanfront and was placed across the street from the ocean. We were on a motorcycle and the resort didn't allow motorcycles. We were gonna have to pay another 100.00 for oceanfront which is what I asked for. This was a very costly, and miserable trip, and it was all because of Priceline. They refuse to refund my money as well! BEWARE OF PRICELINE!!!!

I found some competitive air ticket prices on Priceline and contacted them. Their sales team is horrible, they don't know how to connect and build relationships with customers. Never going back to book any flight even if they offer half prices.

I booked a trip and I was unable to pick up my car due to Priceline sending me to a different airport. I stranded at the airport, the customer service was unhelpful, you can say they were totally useless. BEWARE. Stay far away. If they have any other affiliation with any other travel service try to avoid them.

Priceline & Allianz Insurance Is not a good booking service. I paid for insurance for a trip, my friend got sick and I had to cancel my trip, Priceline refused to help me due to my purchase of flight insurance with Allianz. They gave me a number to call 8046737592, I called Allianz, the first person that helped me notified me that there was nothing I could do to get reimbursed other than file a claim and wait for a response. When I asked for management they told me I could wait 7 hours on hold and placed me on hold.

They lure you in with low rates until you get to the counter and find the rate is triple what was quoted. I'm all the way in another country so I have no choice but to accept. I've had numerous issues and the customer service are not helpful at all. I've learned my lesson. I'll never use them again. Buyer beware. Hopes this review saves the next person the headache that comes with dealing with this company.

Worst customer service. People unhelpful. Better off going to counter at airport directly for the rental. Seriously Priceline is trash. Once they get your money they will not help you. Go anywhere else for your help.

We booked a hotel to visit our son in Canada. They had a hurricane and the hotel is out of power. There is no breakfast, hot water, heat (nights are in the 40's Fahrenheit), lights, electricity to charge phones, etc. Priceline will not refund our money. The staff at the hotel suggested we stay somewhere else and they were refunding their guests.

I booked a trip to Philadelphia from San Jose. I paid extra for a cancellation policy, carry on and so that I could choose my seats. The cancellation policy expired the following day I booked my flight, I was allowed no carry on at any of the flights and could not choose my seat. The United staff member I spoke to told me I should have never booked with Priceline. He said he hears complaints they make promises and don’t deliver. They sell customers services they aren’t able to back up. I don’t usually write bad reviews, however I thought consumers should know the shady tactics this company uses to get people to upgrade.

I booked a Best Western in Lancaster, Pa. Upon receiving an email confirmation; I discovered I was confirmed for Best Western in MO. It took me two hours to get this matter resolved. This is the second time this happened when booking through Priceline. I will NEVER book through Priceline again!!! I did receive a full refund - after making multiple calls. The second CSR was both professional and very helpful in getting this matter resolved. Overall, an aggravating experience - again!!!

Priceline offers 3 hotels at discounted rates...Beware!!!! We selected the city we wanted and they offered us 3 hotels. We checked them out, they all seems good. When you check out it selects 1 of the 3 hotels for you. I was fine with any of them at the time. Now if you told them what city you wanted to be in do you think you need to need to check what city the hotels are in. Well yes, the answer is yes. They booked us in a hotel 45 mins away from the city I asked for. When I called and spoke with 3 people including the Supervisor no one was willing to help me. There was nothing they could do. I don't believe that one bit! I will never use their service again. Horrible that they would even put people in that situation and then not willing to help you. Suck!!!!

I booked with Priceline website for a trip to Maui Eldorado Kaanapali By Outrigger 11/12/22 - 11/20/22. Due to family emergency, I needed to cancel it. I got full refund for air ticket but I got charged 2 nights fees by hotel. As soon as I noticed that, I called priceline customer service about refund. I had to talk with 4-5 representatives. I knew that my problem was not easy to solve so I got transferred to senior customer representatives 2 times. I thought that I might not get back my full refund but luckily I got full refund back due to Priceline customer service. I really appreciate senior staffs who helped me. For future, I will book all my trips with priceline only.

I made a mistake in booking the hotel and I immediately called the hotel and explained the situation asked for the procedure for a refund. I was told a refund would be approved and to call Priceline. I called Priceline (name of operator unknown) and explained the situation. I was empathized with and told that even though the purchase isn't refundable, that an exception could be made in a situation like this as long as the hotel agrees. I was put on hold a bunch of times while priceline tried to reach out to the hotel. This was unsuccessful so I was told priceline would confirm refund status in a few days.

Nobody was at this hotel. The doors were locked I couldn't get into my room. I called Priceline. I called Booking.com. I called the hotel. They charged me and no show fee. I beat on the door. I slept in my car in the parking lot. They are horrible people. Everyone involved is horrible people and I would not recommend you ever book with Priceline or booking.com for any hotel. They will not protect you.

Priceline had very misleading info on their website and then when I reached out for help to change to reservation they could not have cared less. I asked who I could submit a complaint to and they wouldn’t provide the info, and said “Thank you for contacting us regarding this matter” and then ended the chat. And that was the second time I tried to resolve the situation. I ended up in a hotel with my small children, by the time I got there it was very late and I had to lay my own clothes for them to lay down on and sleep on because the hotel was garbage. They rated it as a 3 star but when I called the hotel they told me it was a 2 star, but I personally think it should have been rated as a 1 star. They also show that parking is free, but the hotel charged for parking and said I would have to connect with Priceline. I would rather pay for parking than ever contact Priceline ever again. Highly highly recommend going with any other company.

I went online to rent a motel in Hyde Park NY for $88.00. I clicked on it, reserved my room then receive condo in my email. One small problem the location wasn’t the same. I open a chat with a rep who tells me they can’t get ahold of the motel. I call, I get right through no problem but he tells me he can’t help me. It has to be done through Priceline. So I decide to call Priceline and tell them what happened. They tell me they can’t do anything without speaking to motel to cancel this. Well they can’t get through on several attempts not one or two. Several times no one answers??!! How is that possible when now I have gotten through twice!! Well needless to say I may or may not get my money back and I had reserve the right room by borrowing money from family because funds were tight. Never again will I deal with this company. They have no way to reconcile a problem with a customer.

I booked through Priceline and I’m considered a Blue VIP customer. It says If I find the hotel cheaper they will match the price or refund me the difference. I just spent over an hour and got nothing. I was told that the $50 I paid over the amount the rooms cost was a few for booking through Priceline. I recommend you call hotels before he try to book through them directly and them through Priceline. Compare prices before you book and it ends up costing you more than what the original price the hotel has, very disappointed they couldn’t even honor the under policy of refunding the difference.

I check in on Friday and while checking in I informed your front desk I have a service animal and he demanded that I show him proof of my service papers or I couldn't check in with my animal. Which I have the document to prove that but it's against the law for anyone to ask for it period and I told him that and he still made me do it. I have contacted a lawyer and the law enforcement about this matter. I can enforcement this matter if I choose to.

The website says you can cancel a ticket within 24 hours of purchase. 10 customer agents later and three phone calls and 2 hrs of interaction and still unable to cancel it. They get me off the phone and I receive a barrage of emails saying my flight which they claim to have cancelled is NOW confirmed!!! Customer service = Zero.

I've never dealt with a more dissatisfactory business in my entire life. I booked a hotel room with them days prior to my arrival. They confirmed my reservation, but upon arrival, the hotel had no record of my booking. Additionally, three other people were in the lobby and dealing with the same problem through Priceline. I contacted Priceline for a resolution but all they did was refund my reservation and tell me they couldn't be of further assistance. I advised them that I was not willing to just sleep in my vehicle.

I clicked on Holiday Inn Express Ashland thinking I was at the hotel's website. I was told by the hotel that the website I used was actually Priceline. I booked two rooms at $182 each and was charged $159.46 for tax, recovery charge and service fees. We stayed at Ashland, Oregon, a few days earlier at another hotel and although the price for the rooms was more ($235.00 per room), the taxes and other fees came to $27.03 per room. There was no reason for such a high charge through Priceline. Also, I never would have used Priceline to begin with as I had a very bad experience with their site several years ago. Regina **

I booked 2 nights through Priceline. After checking into the hotel, I noticed the trash cans outside of the rooms was overflowing. The hall smelled like a dumpster. Got to the room and it looked ok. My daughter got into bed and was bit several times. In less than an hour, I was packed up and checking out. Was refused a refund by the hotel. Called Priceline and spoke to Robert. I was told we should have stayed and called them first so they could call the hotel to negotiate. We told the hotel why we was leaving and the hotel told Priceline all they knew was we didn't want to stay. We were called liars by Priceline. They also refused the refund because we checked out of the hotel. DO NOT WASTE YOUR MONEY.

I have been using Priceline for years, but never again. If you book a Hotel, and you get terrible service, there's nothing Priceline will do. Everything is nonrefundable. It's not fair to the Customer. You're better off booking directly with the Hotel.

I booked a flight 3 months in advance, 2 months later plans fell through, not going need a flight, 1 month before, right? Priceline would not refund the $420 I paid, they get to make money off me AND resell the seat. No customer service rep would help, just deny the refund. Watch out for this service.

Severely issues was concerning. Injury happened broken skin at hotel, slip in unsecure area. Power outages/not properly cared for. Injury caused infection. Request hotel fee be reimbursed. Claim was denied. Hotel said call Priceline for refund since I paid through them. Claim was denied! Unfairly and unjustly situation. No one could help. Beware of going through 2nd and 3rd parties. I felt degraded as a human being. No one step up on my behalf!

I made a simple car reservation to drop off in Fort Lauderdale Fl to move a new boat I purchased. Due to the forecast of an impending tropical storm I requested to cancel. I have been on chat with Priceline in excess of one hour and forty five minutes continuing to jump through their hoops and still have not accomplished this simple task. Never again will I ever book anything through Priceline again, Terrible and incompetent staff!

Priceline is partnered with Booking.com. To resolve an issue with Priceline, I was transferred between the two without an answer. After two transfers and each rep giving the responsibility to the other company, I called it a loss. If an urgent matter arises, I don't trust that it will be handled in a timely and professional matter. I won't use either one in the future. Lesson: 1. Pay attention to the ratings. 2. Don't bother with VIP. After the first customer service experience, you might not want to take a second trip with them.

Tried to cancel my trip or reschedule at a later time. I was told I couldn't cancel, then was told if I canceled I would be charged a penalty for my trip going and coming. So in other words no refund.

The hotel that was suggested ended up being in a very well known area of drugs and prostitution. Upon arrival the hotel clerk was rude, the room was not clean, linen was not clean and other people staying were yelling and fighting in the hallway. I felt very unsafe and left to book a different hotel.

Rented a car and needed to cancel my reservation. Priceline would not allow me to cancel because it was an "Express Deal". Refused to refund me when I didn't need the car. They did not explicitly label that the express deal was non-refundable. Absolute garbage and shady form of handling business.

Awful experience. Priceline clearly does not value its customers' safety or basic needs. We booked a hotel in between flights after our trip to Europe, for a hotel in NJ right off the highway near the airport for easy access, as we landed late and took off early the next morning. Our taxi dropped us outside the hotel we booked through Priceline, but the hotel was basically abandoned. There were blacked out windows and No Trespassing signs everywhere. Turns out this hotel has been permanently closed for TWO MONTHS. It's a reflection on the poor quality of Priceline that we were even allowed to book it. So now we are stranded on the side of a highway in Newark NJ at 11 pm and I'm also 5 months pregnant.

We booked a Superior King room with courtyard view at the guest house at Graceland upon arrival to our room the room was filled with ants. We were downgraded to a king room with no view. Made several phone calls only to have different countries and the employees couldn't care refused to send my call back to the United States. Bottomline I was ripped off. They totally refused to give any kind of credit. This is my first and last time using Priceline.

I just drove three hours for a hotel I paid for in advance for the front desk clerk to refuse to allow me to stay in the hotel because my address on my ID is local. Even though all my other forms of identification reflect my new address 3 hours away. Now Priceline is also refusing to refund my money even though the property stopped the agreement, not myself. I will be keeping y'all informed on what a lawyer says about this in the next few days. DO NOT USE PRICELINE IF YOU DON'T WANNA BE RIPPED OFF AND YOUR FUNDS KEPT.

Priceline agents double charged me for a flight change, then canceled my hotel reservation because I disputed the double charge. 4 months later I have not been reimbursed and Priceline customer service refuses to even discuss it. I will never use them again!!!

After I gave a credit card to pay the difference of a flight credit I was using d/t COVID, in the process of holding, I was told that while making the itinerary, the price had just increased another $100. I told them I was currently on the AA site, and this price hike was not indicated, they stated they used “different platforms” from the actual airline and price is subject to change at any time. I got disconnected during this call. When I called back, I got another agent who stated that my credit card had been already charged the difference of $384. When I told her I did not agree to the second price increase and did not even want to use the flight credit, much less take the trip, they refused to refund the money. They billed this to my credit card as “American Airlines” when in fact, it was Priceline who billed the additional funds. Of course, their “platform” is the same when billing the credit card. They are dishonest and conniving! You are better off just booking through the airline.

Took a vacation to Texas. Booked an extended stay from September 12th to 15th for $214. I do not have a car so it was important to be near the airport so that I could Uber in my budget when going home. For me $214 is a lot for 3 days but it saved me from have to stress about ubering hotel to hotel costing me maybe more. Being in a place where you only have yourself to depend on if something goes wrong is scary. PRICELINE made sure I understood how that felt because them overbooking my hotel became way more than a "oops! Sorry for the small inconvenience. Here's $33 extra dollars you'll be refunded with the $214 we charged you...IN 4 DAYS!!!".

Booked a 2 Queen Room. When I arrived it was a contactless check in, they had my key and info taped to the front office door with my name on it. NO ONE WAS WORKING AT THE MOTEL. Once I got to my room it only had 1 queen bed. I contacted the phone # listed on the paper work for the motel and left a message. I also texted that same #. Never had a response from them. I reached out to PRICELINE as that is who I booked my stay through. After being on the phone with them for over an hour while they tried to reach the motel management unsuccessfully. They told me I would get a refund but that I needed to send an email with a picture of the room and picture of the front office showing that no one was there. I did all that was asked and never received a refund.

Terrible company, booked a car through them. Pickup said Vancouver airport. It was incorrect. It was at a mall, they provided zero information about a shuttle that was required. When tried speak to customer service they just said, "We can’t help you," & ended the conversation. The online help chat wouldn’t provide me a customer service email. They said they didn’t have one.

I booked my wife and I a trip which included round trip flights and a car. We had no issues with the first flight to our destination. It was the flight home that Priceline nearly screwed us. The night before our flight home, I went to check in to Alaska Airlines via the link Priceline provided and as I tried, I was given the error that I need to check in to American Airlines, Alaska's sister company. I tried doing that multiple times and was consistently given the error that our reservation didn't exist. I called Priceline that evening and spoke to someone who barely spoke English, so the language barrier made it very difficult to convey the issue.

Trip to Orlando Florida. Get to car rental and they wanted a major credit card for deposit. I travel with $1000 prepaid cards. They would not except them, or debit. Before the trip. They assured me all was good to go. We were not able to get the car form them. But they were nice enough to redirect us to someone else. Paid $166 more but we had a car. The car rental issue made our whole vacation go bad. So bad.

Booked 5 international tickets and I cancelled the 5 due to health reasons. Received a email from Priceline that we will receive flight credit and did not receive any flight credit till date. Did multiple calls to them with no response.

On 9/15/2022, I attempted to cancel my booking (Trip# 1**, Confirmation #**, #**) via their "Chat with Priceline" option. I began the conversation at 8:46PM, requested to cancel my booking, provided my trip number, confirmed my phone number, my trip number was verified and I was given the message I would be transferred to a hotel agent. At 8:54pm, I received another message asking to please be patient while connecting to an agent, and a final message stating, "Our wait times are running longer than normal, so this may take a few minutes. In the meantime, if you are looking to cancel your Trip, make changes, or place a special request you can find these options under My Trips section. We will be with you ask quickly as possible."

Hello I would never recommend this flight. I went on their website and it said and I quote, "241$ per person flight from Vancouver to Cancun total price 961. 72 American which is 1265.76." When I called in first lady said 700$ a ticket per person I called again 600$ a ticket called again 450 a ticket... When I told them about what their website said they told me not to rely on the website... Why have a website if you're not going to follow through with the price on website. Then I asked them to book it over the phone. I gave the lady the reference number and she said she was not trained to book flights so she transferred me to someone else and she said same thing. Scam scam scam.

I used to use Priceline all the time before COVID-19.. The Southern California area was very competitive and prices, taxes, and fees were reasonable providing you looked carefully.. After the pandemic, the entire site has become a joke.. not to mention that because I did not book a room for an extended period of time, I suddenly lost my Platinum benefits as a member despite having spent probably more than $20,000 over the course of a couple of years on Priceline..

They are the worst company! My husband and I prepaid for a trip with hotel, flight, and car rental. The hotel was horrible it stunk soo bad in the whole hotel! It had black mold all over in the bathroom. I have pictures because I couldn't believe this was acceptable, it looked liked it hadn't been cleaned in a long time. We wore flip flops in the shower because we were Afraid to catch something. I asthma so it is a big deal to us but we had no other option since we prepaid for this trip so we were stuck there till we able to come back home and there was spilled whatever it was by the bed, no extra pillows.

I contacted Priceline and set up a trip for Miami, Florida in October this year. I asked for a ocean view. When I contacted the hotel, they informed me I was given a city view and there was nothing I can do about it. However, they said they can cancel and rebook the room for $150 more a night. However, the hotel told me there was no difference in the room rates, However they couldn't help me because I booked by the 3rd party (Priceline). It is pretty upsetting because now I am stuck with their mistake; unless I want to pay over an extra $800 for the 5 days. Lastly, most of the reps I spoke with barely spoke English and this could have been the communication era with them. Priceline told me they can put in a request, however I probably won't get the room I want. So, I am stuck and frustrated. I am not sure if I will use Priceline again.

I contacted Priceline to change my auto rental pickup time because I was running late. First I went through robot chat hell. Then I got a real person and had to answer all the same questions. After taking me through several questions and verifications I was told “no we can’t do that." Why all the run around! Plus, all I wanted to do was change the pick up time by a couple hours!!! I was told to use the app which is how I got here in the first place!! I finally found in 1point font on the app how to “modify” a reservation, but all it would allow me to do is rebook the entire thing!! And guess what? They have NO cars to rent! They didn’t even know what my request was!! OMG absolute inhuman HELL. DO NOT USE PRICELINE FOR ANYTHING.

I've been doing business with Priceline for a while. I've booked flights and hotels through them with minimal issues. This was first time I had to go through them to get a refund. On the weekend of my anniversary, the air conditioning went out in our room. It was literally 100 degrees with humidity in Savannah, GA. Of course we complained, and the manager offered us a 50% refund on one night. Cool. A few weeks later, I receive a call from the manager stating that the refund has to be initiated through Priceline. No problem. I used Priceline's text service, and all was going well...Until I had to go back to work. I was unable to respond to the message that the refund had been approved and that I needed to give my approval to cancel the reservation. I didn't respond in time and it was cancelled. So, I called...Why the hell did I do that?

I had made a flight arrangement through Price for July 1st. Then I called a Priceline agent to reschedule my flight a week later to July 8th. Was sent an itinerary with new flight. Got to the airport and there were no tickets available and was on the phone 4 hours and ended up not going on my flight as the agent said that it was their mistake and that I would be getting a full refund of $4000.00 (3400 for first tickets and 700 for rescheduling). Every time I call for my refund, I keep getting told that it has been escalated and under review. It's been 2 months and 9 phone calls and I still can't get my money back. It is very frustrating and I always thought Priceline was awesome until this experience. I would never do business with Priceline again as now I'm in a position where I have to pay off my credit card while they hold onto my money. Agents are also rude and don't let speak and are no help to the situation.

My boyfriend paid for a hotel stay at the W for my friends and I. We paid online with PRICELINE for a one day stay and went to the hotel to pay the deposit which is $500. Upon arrival to the hotel with my boyfriend we were told my boyfriend can’t pay for the room/deposit if he is not staying in the room. We informed them we have already been charged for the room online. They said they can’t take his down payment. None of us had a credit card so we had to cancel the room. PRICELINE did not give us a refund and kept our $400 for a one night stay. No refund was issued even when we tried speaking to the manager at PRICELINE. We were told by PRICELINE that whatever the manager at the hotel decides that by their policy they stand behind the manager's decision. NEVER using PRICELINE again. They are travel agent scammers stealing your money.

I recently purchased airline tickets as well as a car rental through Priceline. I had to cancel the car rental due to severe health issues. I had not realized that money had been taken out of my bank account without my authorization. I called the car rental company, Thrifty, and was told I needed to contact Priceline. I was treated more than poorly and was not given any options nor a refund. Priceline stole $330.26 from me and I am aghast. I am waiting for my bank to review this transaction. In the meantime, anyone reading this, please heed my advice and do not use this fraudulent company.

Booking through Priceline was a scam. I thought I booked on the hotel's website and turns out it was priceline. They make it look very similar to trick you into booking with them. Charged me 80$ more than hotel site and didn’t not see those extra charges until after you hit book. Then, to top it off - the room is non refundable. What a joke! Lost 80$ and would have lost 240$ if I couldn’t make it when booking on the hotel website was 180$ total and you can cancel. Don’t fall for these scams.

This was a Hilton, yes a Hilton Hotel:… There was mishap after mishap after mishap that not only made me never want to book this hotel again but ever use Priceline again. From cockroaches being in my hotel room, to the daily parking charge not being disclosed, to not having a shower curtain, then being offered a 15% future coupon as an apology/compensation… It was laughable. The WORST experience deserves a refund. You are a 3rd party company collecting money from the consumer regardless of an unacceptable experience… I will never use Priceline again. If you can offer 15%, you can offer 100%. Cockroaches are a different level of unsanitary disgust.

I was forced to sleep in my car because Priceline never sent my payment. Customer service was no help as they continuously made mistakes. I slept in my car and they won't refund my money. I thought they were a reputable company, they're not.

So I booked a flight for my brother in law. Paid for it myself. He couldn't make the trip. Couldn't credit back to my account. Kept me on the phone for giving me the run around. Make sure if you pay for someone they can go or you are out of luck. The airline informed me that Priceline did send in a request for my refund. Yet I'm out of luck and no money returned or credited for my usage again.

I book a flight with Priceline (United Airline) and knowing very well that my daughter passport could not transit in the EU twice they still book the flight and at the airport in a foreign country I was rejected and could flight because we could not have two transit in the EU that is Geneva and Brussel. When I call Priceline they told me that it was an error make by United airline and directed me to United airline and when I got to United they said I should contacted Priceline all this while I am at the airport in a foreign country. The error was from Priceline because they are the booking agent and were they on head our passport information from the time of booking. After spending two unplanned days in the country I finally pay a different flight costing both of us $4800.00 until Priceline does not want to refund my money nor the insurance that I paid. Priceline is the worst booking agent. Try it at your own risks.

I book "fully refundable" fares with United Packages (i.e. Priceline) for a vacation package. A week prior to the trip, the weather in the destination city was bad, which prompted me to cancel my travel plans. To my surprise, my "fully refundable" fares required an exorbitant $250 cancellation fee (more than 50% of the price of the tickets). If I booked directly on the airline website, I would've had much more favourable fare rules. Never book with United Packages. The potential savings are not worth it.

09/03/2022. Booked a Super 8 in Rockford IL through Priceline. The hotel looked sketchy upon arrival but it was a long drive and we were exhausted. The room was said to be non-smoking but reeked of cigarettes so bad my daughter became ill on the few minutes we were in the room. There were cigarette burns on the bedspreads, carpet and all over the tub and bathroom floor. There were no towels or wash rags to be found and the chamber maid said they were all in the wash (this was at 5pm). The bathroom door had been kicked in and wouldn’t latch shut let alone lock and the wooden door trim was coming off the inside.

The cancellation policy makes no sense. It doesn't align with the hotel's cancellation policy. I made a reservation at Best Western who is able to cancel it 24 hours prior, but Priceline refuses to do so. If I had known that priceline operates this way, I would've never used it. What's the point? I will never use priceline again. I gave them 2 stars because I figure if I used 1 star, people would think that I'm a bot. But I'm not, I'm a very upset human customer.

I started a live chat with Jocelyn at 9:47 a.m., then it went to Mark and then Will. All three of them asked me for my name, email, phone number and trip number several times. I was furious by the time I got 2 out of 3 documents, which took 2 hours. Just now ended at 12:06 p.m. I don’t know if they are robot or real people, either or, they are very incompetent. What a NIGHTMARE!!!

I reserved a car at Ace car rental at DFW Airport through Priceline. They said that the complete auto policy provided them directly from my carrier was not good enough! I could not rent the car. Left at airport with no car. They would not cancel since I went through Priceline. Priceline still charges me $52.

Worst ever possible experience with Priceline, I don't know why federal government allows this company to run in the US which cheats customers at all the moments. Let me cut-short on my explanation, I booked Courtyard Mariott from Priceline, and it was mentioned clearly in the detail this way "- Free Breakfast" in the list of offerings, but in the morning, I came down for breakfast, and the person in reception mentioned that my reservation doesn't include free breakfast. I called the Priceline customer service, they said it's not included in my itinerary and contract.

It is/was the most worst experience that I have ever gone through. I will not be booking anything with Priceline going forward. I wish I wouldn't have booked with them this time but I've learned a good hard lesson.

I booked a hotel in Carmel, Indiana through Priceline for a stay commencing on 8/25/22. On the day of my check in I developed symptoms and tested positive for COVID. I immediately notified Priceline Customer Service and the hotel that I am unable and unsafe to travel. Priceline refused to honor my request for a refund dodging the responsibility to the hotel. When I contacted the hotel they did the same sending me back to Priceline. I have used Priceline for a while and earned what they call "GOLD VIP" status. Needless to say their customer service is completely inept, lacks common courtesy and compassion. I urge everyone not to use Priceline ever as I intend to do.

I found a lower rate on a different website and wanted to get a price match within the 24 hours. I called Priceline the same day booked and was on hold 40 minutes with no outcome. I then moved to text service to communicate with four different customer service agents. All of them said they would help me and never came back after a while. The following day, I escalated the case and asked for a supervisor. The deal was still lower on another site, I took a screenshots. All of the agents give the same robotic cookie-cutter response. I can’t find it on the other website despite Agoda.com being a partner of the company. After spending at least four hours to try to get them to honor their own guarantee, I was able to reach a supervisor just after the 24 hours that passed. I knew this was coming, the supervisor said the 24 hours have been over and therefore the guarantee not eligible.

I had canceled my flight to Las Vegas July 29 for my brother‘s bachelor party and allowed my brother to continue the flight without me and return. I was given a credit for my departure but not return flight. I was trying to fly back from El Salvador to Houston on September 20 for the price of $256.70. The total amount credited was 183.60. The obvious difference is 73.10. They charged me 101.35. I plead with Mickey, the supervisor, after I spoke with an agent to allow me to speak to a supervisor to comp that amount as I had already lost over $200 on the return flight that I was unable to get refunded from that flight. He said that I had reached the highest point of supervisor level and that there was nothing he could do. This is ridiculous. I don't want any for free but to be fair as it should be. Unprofessional customer service at its best. He would not disclose his last name due to safety is what he told me but he is from the Philippines, Manila! Good people trained poorly.

I went to check into my hotel that was booked through Priceline and was told me credit card was declined. I wasn’t allowed to use my reservation booked through Priceline. I had to drive home and found out that I was still charged on my card for the hotel stay. The charge went through, but yet I was denied my stay. I contacted Priceline and they passed the buck to their sister company Booking.com who said I tried to check in an hour early so I was denied my hotel stay. This all is fraudulent.

My fiance and I were driving back to California from Tennessee, and when I got tired I wanted to book a hotel in Arizona. I searched hotels and click on one in Scottsdale Arizona, so I booked it but when I arrived it was booked for Moreno Valley California. I tried to call the hotel and they didn't answer multiple calls, so I called Priceline and told them that there was a mistake in the booking and that the hotel wasn't answering. So they tried to call and had no luck either. So they told me they would get back to me with an answer.

Stopped around to rent a small car for day, proceed to contact area source, received quote, include extra full cover insurance ($11.00 day) bumper to bumper. Then decided to go online selecting Priceline same car same place, saving $10.00 big MISTAKE. Proceed to book it, where it asks if you want extra insurance coverage (no price indicated) another big mistake ASSUMING cost was the same as the rental company previous quote, I selected yes. Only upon the transaction was completed and paid for, that I noticed the insurance cost $39.00 while car rental was $36.00. Immediately proceed to contact Priceline to cancel this absolutely unjustified charge.

Booked through Priceline. Checked into Roadside Choice Inn. Lobby clean people lingering about room, no ac, dead bugs, hairs, stained linen, live roaches, foul odor in room, halls to rooms dark, hot, smelled. Run.

Had flight cancelled. Had to cancel hotel reservation and I was charged 250.00 penalty that Priceline claimed was the Hotel charge. Hotel did not charge the penalty and Priceline kept the money. They are profiting from customers' cancelled flights.

They advertised in C$ but your final bill will be in U$, so you will be paying more than what they advertised even though it's very clear in their advertisement the currency price. This is deceptive. Never again.

Booked thru Priceline with horrid experience. Sent to a hotel under total remodel and NO WIFI. Trash on the sidewalks and what's even worse is I could have saved $50 by booking direct on their website. They had only 1 elevator and was 3 feet square and could hold only 1 passenger. Don't waste your time.

Priceline is the most disreputable company I have ever encountered! I have a credit from a trip that was canceled but they will not let me use it online and the price that they are quoting me for the exact same ticket, which I have to purchase over the phone in order to use the credit, is more than double what the online price is. Essentially they are telling me to just throw away the credit that I have and book online. Never again!

Booked a cruise on Royal Caribbean Cruise line through Priceline for an Alaska Cruise. I specifically asked about the need for Passports, and she assured me we wouldn't need them because the cruise left from and returned to Seattle. We booked it and got the itinerary and that is when the problems started.... it ended in Vancouver Canada.

Hotel refused to accommodate my disabled Fiance. We requested a refund. Priceline called and requested. Denied. We asked for room key since they wouldn’t refund. Denied service. Priceline called and hotel lied. Priceline did not care and said they could not get a refund despite being refused check in. Absolutely absurd and when I say Priceline did not care one bit I mean they did not care at all. Will NEVER book through Priceline again.

Priceline is not willing to help or work with existing clients. They will not let you cancel or change your reservation let alone refund your money. Our trip had to be moved up due to family and we were unable to move our reservation therefore lost our rental and our money. Book with someone else! Don't lose your money.

So I am a host on Booking.com, and have my listings online, at a very good rate. But Priceline steals my listing from that website and puts online for lower than what I have listed. When customers come to my property they show me that they booked the room for $100 total or less, where my room is $150 plus tax in Canada. If Priceline wishes to steal my property and advertise then put the right price.

Beware of this company - they are spammers and don't refund. I had my booking for Four Seasons Hotel Sydney on Wednesday, June 29, 2022 - Friday, July 01, 2022. Booking was make on 23rd June and I cancelled it 2 days later. -NO REFUND even after 3 months of chasing up. They keep saying it's been refunded. Priceline deducted and charged full amount on my account. It's been 3 months now and they still haven't refunded the amount of $655. They have no contact number/email and they don't respond at all. Still an open issue and they don't care despite my reaching out through Facebook.

** forget about Priceline scam 100% especially on car rental. I wouldn't and never will do any business with them and don't recommend to anybody to do any business with priceline. No money back 100% if you get something with them and pay for it forget it. That's a free money you give them. We need some petition on this and need to take them accountable for fraud. Please help if you can.

They are the worst company ever. We missed our flight because of a accident. And they would not rebook us even though we were on the line with their company over 8 hours trying to get any help. They are a unhelpful, greedy company and they have zero concern for the customer. We paid extra money to get on the flight the next day and they told us that we have tickets but we have to wait on airline approval. We waited till the last second of this second flight, and never received a call from them once. If you are booking any flights with Priceline don’t do it. Save the extra money and go through the airline. Absolutely the worst experience of our life. They dragged us through the mud.

I rented a FOX rental through Priceline and paid $320.25 in full when booking. FOX provided a substandard car which is what they had available. After returning the car, FOX provided the contract and invoice showing the actual cost of the rental to be $269.64. I took this to Priceline and they said that it was FOX's mistake to show me the price Priceline had negotiated with them and refused to listen to the fact that the car I got was not the one I booked, and refused to refund the overcharged amount.

My husband booked what he thought was a park, stay, and fly reservation through a third party agency on the phone that apparently used Priceline. We were required to pay the full cost of the reservation at the time of the booking under the impression that the hotel stay and the extended parking fees were covered. When we arrived at the hotel, we were told the hotel no longer offered extended parking for guests except for a $25 charge per day.

Once you reserve, you’re on your own. You can’t even review your trip, or the hotel you stayed at unless they select you to send a link to. There is no customer service, just chatbots, or agents trained only to make reservations.

HORRIBLE COMPANY… DO NOT USE THEM TO RENT A CAR EVER… I booked a reservation through Priceline and paid for my booking on the site. My pickup time was for 9:30am on 8/19/2022. My husband and I were supposed to be traveling to Louisiana for a family member's funeral. We got to Sixt rental and was told we should’ve never pre-booked/paid because they require you to use a credit card. However on Priceline it does not have that in fine print stating that is a requirement it gives you the option to pay in debit/credit, Apple Pay, PayPal, etc.

After booking a package through Priceline we find out that the hotel is a dive and I mean a dive. My boyfriend is a disabled veteran 100% and we find out that the place has a bad stench and bugs, try to cancel reservations through Priceline and they will not cancel and refund our money. I will never ever use Priceline again to book anything. I can't believe they even have this hotel as an option on PKG. deals. Went on other hotel apps and most do even list this particular hotel.

They're good for booking but once you need a refund or credit they owe you, they don’t want to talk anymore. They keep hanging up on you and the prices for vip is actually the same prices for everybody. It is a scam if you ask me. Been using this for about 3 years now and the prices is the same. I’m going to get a lawyer. They are a scam like I said, good for booking but no good customer service. No one speaks good English and they act like they don’t understand you.

So, I bought a ticket to Missoula MT. My buddy had to change job sites fast. I had purchased travel insurance. Mind you I purchased the travel insurance, Never received a policy. Not one email confirming my flight from Priceline or from Allianz the insurance provider. I called to cancel the flight. No can do. This was a super scam. $31.00 for the insurance plus tickets. I tried to cancel two weeks in advance mind you. Never will I ever use either of the companies again.

Today I went on Priceline to re-book the room I booked through them from the night before. I didn't want to change hotels because I was comfortable in bed. I'm in the process of booking and it decline three times. The fourth time I hit pay it went through and my confirmation came through and it was a completely different hotel. I immediately called priceline only for them to show no concern. I asked if I could speak to higher management, which never happened. I was forced to take another hotel that they tried to tell me it was 3 stars, but I don't think it was 1 stars.

I rented a car for Scotland on Priceline and they made it with Rentalcar.com. I paid for the car in full 10 Months ahead of time. One week before we were ready to depart for Scotland, I was told by Rentalcars.com that my car was not available. If that is not bad enough, I have not received a refund, over two Months after this. I have contacted Rentalcars and Priceline well over a dozen times and they keep asking for the same information that I have provided at least a dozen times. This amounts to outright fraud! If you want to pay for a car that you never receive and like to receive the worst customer service in the Industry, then rent with Priceline/Rentalcars.com.

Not cool to allow your customers (Priceline) to scheme!!! Almost 2 weeks of me dealing with this nightmare... Stay away from booking anything with Priceline or Booking.com. I'm still shocked and VERY disappointed with how Priceline/Booking.com gave me the runaround about a refund. I booked a room through Priceline at RIO Las Vegas, and the room was a make-believe room falsely advertised on the RIO All-Suites Hotel & Casino in Las Vegas website. This hotel is promoted by Priceline and Booking.com.

I accidentally reserved a hotel room for the incorrect date. I contacted Priceline immediately who stated that a refund would be made within 14 days. No refund 14 days later. Contacted Priceline two more times and was promised a refund that I never received.

Had a coupon THEY SENT and applied at checkout - I go look at the charge on the card & it didn’t apply like it did at checkout - Called to have it corrected & manager tried to pacify me with 20% off next trip that expires in two months - So they think I’m made of money I suppose and just travel every other month of the year .. In addition to that their prices are all over the place and the cancellation policy is subpar at best - Def stick to orbitz. Best experience thus far with a booking app - Worst first experience (AND ABSOLUTE LAST) with Priceline - they should call it PRICEYline the way they rob you blind.

I usually pay my flights by myself. This time, I contacted Priceline because I was so busy. We agreed on economy class and all the flights were set. First, I suspected scam when they asked me to pay through Zelle. After paying, they called me to say one of the flights doesn’t have an economy seat, so if I don’t send another $800 to reserve a business seat, then I’m losing all my money. I asked for refund and they told me it’s not possible. When I called the next day, they hung the phone on me and blocked my line. This company is a scam. Be warned. Save your money.

Wow. I booked a dog friendly hotel and priceline didn't share my requirements with the hotel. Due to this I was leveled with all sorts of penalties from the hotel when I arrived. I reached out to Priceline expecting some sort of 'whoops' instead they went to the mattresses. Told me it was all on me and that down in the small print it was up to me to have made arrangements to ensure I had a pet friendly room. The sentence that floored me was 'we said it was a pet friendly hotel, we never said there was a pet friendly room there'. Add to this, they actively crawl your data (I booked a separate flight direct with an airline and then I kept getting messages from priceline as to why I'd booked outside their system). Just. Gross.

Priceline robbed me with fine print. Beware. I will never use priceline again. The terms and conditions of priceline are hidden. I cancelled and tried to rebook flights unsuccessfully and lost over $5,000. Terms and conditions state that I will receive travel credits, however credits are not applied to my account to be used as $ to $. They have to be used on the same exact people and can only be used on one way flights since I was partially credited the other way flights in cash. Now I can only book one way flights with my credits and only can use 1/5th of my credits due to the fact the other flight I paid for were for other people. In short, I was robbed by priceline.

I booked by flights, hotel & car rental through Priceline. My flight got cancelled so I was stuck in Arizona. I called them that same. They explained the situation. They told me they would refund me then I get an email stating they cannot issue me a refund. Horrible experience, horrible customer service, horrible everything!! Do not book.

I have booked with Priceline many times. Something has happened in the last few years. Once you book with Priceline, hotels treat you like a second class citizen. I recently booked a hotel and was placed in a smoking room. I tried to work with the hotel who would not change it to a nonsmoking without charging another $40. The manager kept blaming Priceline saying they notify Priceline that they will be using their worst rooms for Priceline guests. Priceline would do nothing about the problem. Everyone we dealt with were rude and unworkable. Do not book through this company.

If you are going to book through Priceline, please be advised that even if your flights are delayed for any reason, you will still be charged for the first night of your hotel reservation. With the increase of flight delays due to staffing shortages, etc., I highly recommend NOT purchasing Priceline packages in the future. You will not get your money back, even if you cannot check in before the hotel lobby closes for the night. Luckily, my car rental cancelled without any issues, so I do recommend going through Dollar Car Rental.

Priceline recommended Ace Car Rental, so that is what we used. Upon arriving at the airport, LAX, we were told a shuttle comes every 15 minutes; there was no shuttle for Ace for almost an hour. When one came it dropped us off at a location near most car rental locations. Unfortunately, Ace did not pick us up & when calls were placed to the agency nobody answered the phone, there was only a recording. After multiple calls it was noted that the agency was closed. We were unable to get our rental & had to walk to another agency, Budget, & rent a car. That car cost us $358.75 vs $143.49 that Ace was to charge. Ace was very slow to respond to Priceline about our complaint & refund of $143.49 came weeks later.

I was getting air tickets from Priceline and on their website it says carry-on is included. When I check the airline they told me I need to pay for the carry-on. I called back to Priceline and explain them that carry-on is included. They told me carry-on mean is just a wallet and purse. I know no airline charges for wallet or purse. It says literally carry-on. So I told them it is cheating. I check a lot of other agents' website that says carry-on is not included. That mean we need to pay for wallet and purse? It doesn't make sense. It is a catch.

I needed to cancel one night only of my trip due to a family emergency. They said if I am not there the first night they will cancel my hotel and keep ALL MY MONEY. No refunds. They steal your money. Would not even try to work with me. DO NOT USE PRICELINE!!!!

I searched 2 beds on the app and selected and booked a 2 bedroom but my email started a 1 bedroom so I had to contact them to ask for it to be fixed, they stated they have to contact the hotel to see if it could accommodate my request, then they told me I have to call the hotel myself tomorrow to ensure accommodations. It always seems to be one issue or another with them.

Priceline won't refund my money. Hotel has standing water, rat turds, filthy inside and out. Junkies everywhere staying here. No heat and priceline won't refund my money. I paid 469.00 and a 100 deposit. Please don't use Priceline. No telling where they will put you and don't care how filthy it is. Won't refund your money or let you move to another hotel. I'll never use priceline again.

I booked a hotel and was saying free breakfast. No further details was given. When I went to the hotel I was surprised that the breakfast only for adults. This was not mentioned in the on the Priceline website neither on the confirmation I received by email. I messaged agent and they were very rude and not respectful, saying that the hotel has to decide. So basically they scammed the customer. Please pay attention. Personally will not use Priceline anymore neither my family and friends.

Priceline refused to cancel my rental car and reimburse my $380.00. Do not use Priceline to purchase rental car because they scam you by using Fox Rental Car Agency. I will not use Priceline for my future travel.

I called to ask a question about the location of my hotel, and then received an email that my reservation was canceled??? My fiance and I spent the last of our money on this reservation. Luckily, 5 to 10 business days is our refund, but OH NO, OUR RESERVATION IS TOMORROW! Thank you, Priceline for allowing us to sleep on the street tonight. I never canceled my reservation, so someone must think it's hilarious, but I do not. Can you guys at least provide a pillow?

I booked the hotel reservation with Priceline and by mistake it took wrong date and I was trying to explain priceline and they took full amount. The person who spoke was really rude. I will not recommend booking through priceline.

I reserved a ticket with American Airlines through this company and paid for specific seats. When I checked into American Airlines I found out that they booked my ticket with a misspelled name and did not reserve me the seats I paid for. Customer service can't do anything and their phone audio cuts in and out.

I’ve frequently used Priceline and the most recent experience and how things were NOT handled properly, will prevent me from ever trusting Priceline again. My business is with Priceline, not with the disgusting hotel. We were unable to stay in the dirty, buggy, old, room. Reading reviews after would have alerted us to never stay there. Priceline said they will not reimburse, that we would have to have the hotel reimburse us. We called the board of health and will continue to contact Priceline. We have pictures, but no one from Priceline returns calls after they keep telling us someone will be in touch. Don’t trust the rating and the shame is that knowing what we have shared with them, they haven’t taken down this three star hotel as an option for their customers. I feel bad for a young family who may not have the luxury of changing hotels as we had to. It isn’t worth saving the extra money if we know there will be no satisfaction.

While shopping hotels on Priceline I decided to book one of their "Express Deals" where you purchase but don't know the name of the hotel. They advertised the hotel as a 3.5 star hotel, so I booked it. The hotel turned out to be SureStay Hotel by Best Western SeaTac North. When getting dropped off by the airport shuttle I'm thinking this does not look like a 3.5 star hotel but going on the assumption that a company like Priceline would not use deceptive practices, I checked in thinking maybe the rooms are nicer than what the Hotel looked like from the outside.

Priceline was "UNABLE TO HELP". I paid for an upgrade and got a downgrade. They stated I had to work out an agreement with the hotel. The hotel said they don't deal with the 3rd party. Customer service was horrible. I will not use Priceline again.

I booked 25 trips in a year and was promised this vip platinum status for my loyalty, but look…. ain’t no status! My prices didn’t go down and I didn’t receive any special anything! Only thing special I received was points on my credit card for using my credit card! Guess they never expected anyone to book past 25 trips!

Customer services at Priceline did not take my information correctly and ended up missing my room and lost all fees I paid. I am counting on the managers to resolve the issue. Booked Travelodge in Vancouver Airport. was horrible experience. No customer services and look like a scam. Took my fees for two night but never provided me with a room.

My daughter and I had 2 family members die within hours of each other last week. We booked at the last minute 2 seats from Myrtle Beach SC to Asheville NC. To drive it is 5 hours. We weren't in any shape to drive. I just want to warn people in our situation to book directly the airline instead of booking sites. We used Priceline and for 2 economy seats round trip we were charged 2,361.31. Plus 60.00 for 1 checked bag. Had we not been so upset we would have asked for bereavement rates. I am kicking myself for this error! This is money that could have been used to help with death related expenses. Just be mindful that you are going to be overcharged using Priceline. 150.00 times 2 to make sure we were seated together. Never again.

We rented a car through Priceline for 8/6/22 - 8/9/22. We paid in full on Priceline and picked the car up at Hertz Buffalo/Niagara airport on 8/6. On 8/8 it started raining so we were going to drive to a few destinations. When we got in the car we found the windshield wiper on the driver's side was broken. We contacted Hertz and was told to DRIVE to a parts store and buy the part and fix it ourselves. There was no way to drive anywhere because it was raining. The wiper was broken, so we weren't able to use the car that day.

I had a problem with a reservation. Not only did they not help me resolve it and "worsen" the situation, but they also made me dizzy for days, sending me from one agent to the other, and leaving me in the middle of the conversation each time. Shameful service.

I booked for a three bedroom suite with kitchen at the Grand Hotel des Bains Kempinski, St. Moritz, Switzerland using the Priceline website and made advance payment. They sent the Hotel a confirmation for a one bedroom suite with no Kitchen. Priceline as well as the Hotel were of no help as they both kept on blaming each other without solving my issue. This was a clear case of Bait and Switch.

I had hotel reservations however it was booked the wrong day. The date was the same day I booked it and I needed it for the next day. After calling 3 times to get the right date Junetta ** helped me.

This is one of the worst services I have encountered, the hotel booked for us was a bedbug infested hotel which was very dirty and disgusting, hotel name (Sleep Inn). 2255 173rd Street, Lansing, Illinois 60438. I tried getting Priceline to change the hotel or refund our payment but they said they couldn’t do anything without talking to the hotel and that they will get back to me the following Monday to refund the money but after speaking to them they refused to take accountability and refund any payment. Avoid being ripped of and making a loss because they have bad representatives and are unwilling to refund your money for services not rendered. This is a terrible place to book and I do not recommend!!!!

After purchasing a ticket for a flight we received our email stating that it was processing, nearly 24 hours later it was still processing. When we called to inquire about it we were told "just wait quietly. It can take up to 72 hours", when explaining that there was a time zone different that they were not accounting for as the flight would leave before that deadline, they hung up on us. We then received an email from the agent Ben who which included the option to provide him with a monetary Tip (Priceline are you not paying your employees? Why are they begging for tips?).

I went online to book a hotel room as an express deal that said it was 111.00 dollars per night. As I was completing the transaction it told me that rate was no longer available. So, I selected the next lowest rate which was 152.00 for a room with a king size bed. After completing my reservation, I searched again and the earlier lower rate was still there. I called customer service immediately and after waiting on hold over an hour was told there is nothing they can do and I have the lowest rate. Apparently the lowest rate was for any available room they have.

I booked several hotels on via Priceline website. One of my bookings was absolutely horrendous (uninhabitable)- it shouldn’t even be offered as an option on their website. They need to have someone in “quality control” to make sure the hotels they offer are at least somewhat decent. Too many unacceptable issue with the hotel to list but the pics in the Priceline website didn’t match what I saw when I pulled up to the hotel. Lots of false Advertising- between Priceline, hotel or both.

Booked a flight from Istanbul to Frankfurt but realized afterwards that it was a month too late (I needed Aug 14 but ended up accidentally booking Sept 14 - partially that the site defaulted me into Sept). The site indicated that there is free cancellation if done within 24 hours from booking, so I immediately proceeded to cancel this reservation online. However the cancellation request was refused due to an error and was informed to contact customer service. When I did I was told that the flight had been cancelled so I proceeded to book for the correct date (Aug 14). But then I receive a vague email stating my credit card denied the charge, but when I went to my credit card it showed the charge accepted and pending. When I go to their website the trip did not even show anywhere so I was forced to go to a competitor to book the flight and hope I don't end up getting double-charged. As a result of this absolute mess, I am completely done with Priceline.

I booked an express deal and ended up at the wrong location. I simply wanted to move the reservation to a room about an hour away even if it was still hotel brand, they absolutely refused because it’s an “express deal” over and over even after I offered to pay the difference since the savings wasn’t worth the extra gas, they told me to call the room which doesn’t make sense since I booked through them and they picked it, I called the room & sure enough was told they don’t know why I’m calling since I booked through a 3rd party. Received a call from Priceline just to rub in my face no help. Totally ridiculous, the trip is 2 weeks out. Major disappointment. Will not be using them again. Got the coupon because I’m a “loyalty customer” which truly means nothing at the end of the day.

Do not use this service. Worst service. Terrible APP. Useless customer service personnel. I have being trying to cancel a reservation for over a Week and over 5 attempts and every time agents keep Telling me to wait a minutes and then closing the conversations. Again: useless customer service.

The Priceline website clearly stated that my reservation could be cancelled up until 4:00pm the day of. When I tried to cancel they said the hotel would not refund the money. I pointed out that this seemed like a priceline issue; agent was not helpful and was rude!

I booked a round trip airfare to Cairo Egypt last year. Because of all the red tape, I wasn't able to go. I could not get a rapid covid test WITH a QR code attached anywhere in Salt Lake. I was forced to cancel my trip 6 hours before departure. I was denied a refund and told I'd get a credit. Nine months later I attempted to use the credit to rebook a trip to Cairo Egypt only to be told I only had a credit of 1000.00. After questioning the credit, the Priceline representative insisted I only paid 1000.00 for a round trip ticket to Cairo. I was ripped off by Priceline who I've used before for hotel bookings also, but will never use again.

Terrible website and customer support. Do not give this company your money. I was on hold for more than a hour and in chat they left without resolving my issue. I will never use this awful website again.

My 70 year old mother called Priceline while driving across country to book a room in Kansas City, MO. She very patiently explained that we needed a room with two beds and was pet friendly for 2 dogs. She was charged for the room ($148+ pet fees) and off we went. The hotel refused our reservation because they only allow 1 dog per room, and Priceline refused to refund the money because it is it was a “non-refundable reservation”. That they made on our behalf. We ended up having to drive another 180 miles and pay for a second room before the day was done. My advice.. don’t trust 3rd parties, call the hotel directly and make your own reservations.

I Booked a Hotel at Quality Inn Milan Sandusky through Priceline. Woke up to find bites on my daughter. Looked through bed and found bedbugs. Brought a dead one to front desk and they acted like it was normal. Hotel did nothing and Priceline refused to offer anything

After reading the rave reviews on Priceline, I booked a room through them for the Showboat in Atlantic City. My ck in time was 4pm, I arrived at 4:15. The room am told would take an additional 20 minutes to an half hr to be ready. Then they gave me a room facing lower rooftop with dead birds lying all over it. I tried to contact Priceline and was on hold for almost an hour and their sister hit on and stated there was nothing could but call Priceline. I explained to him that was the number I dialed, he told me to try again. I will never use Priceline again, what a useless company.

Absolutely the worst experience with Priceline. Never again booking on Priceline. I would never use Priceline to book another flight. Spoke Alicia at escalation department, not helpful at all. Waste of time talking to them.

Watch out if you're booking with Priceline Canada. Their default setting is in USD. I got a nasty surprise when I checked my credit card statement a few weeks after booking and my order was 150$ more than I thought it would be. Customer service was useless.

The hotel room I was put in was very dirty and unsanitary. When I reported it to the front desk, they tried to give me a partial refund, but was unable to because I booked through Priceline. They gave me detailed information how to receive my funds back which I did. Priceline REFUSED to return any of my funds. I will NEVER book through them again, nor would I’d advise anyone else to, because your hands are tired if you have problems with the hotel AND they will refuse to honor the hotel's request. STAY AWAY FROM BOOKING through Priceline, they should be shut down!!

I booked a reservation through Priceline for a one way ticket to Denver. After I booked it I saw Priceline charged me $250 twice for two different reservations. Same flight. Same person. Something that is not even allowed by FAA. I called immediately only to be told they would cancel it and release my money within 24 hours then it’s up to American Airlines and my bank to put back on my account. Could be 3-5 business days. I explained my travel situation and that I should not be punished because Priceline took my money without my permission. Please put my money back on as fast as you took it. No help. No number for corporate. I was given no compensation other than being told, "I’m sorry you had to go through this and I understand how frustrating this is." The fact is the whole customer service experience is frustrating and a waste of time.

I signed up to be a VIP member, received a 10% discount code and was given the price guarantee. I booked my car, have checked back a few times and found the EXACT car, dates and times for much cheaper. They will not honor their price guarantee and just keep telling me it is not available for cheaper when I can clearly see it with my own eyes online and on the app. They just keep repeating the same sentence like they are trained to lie directly to you. The price guarantee states an Express deal receives 200% of the difference. I'm not even asking for that! I just want the better price, which at this point is close to a $50 difference for 3 days. I will never use them after this again. FALSE ADVERTISING!!

We hired a car via Priceline. We needed help to change the driver. Priceline pointed towards Sixt (at where the car was booked) and Sixt pointed towards Priceline. Priceline provided no help. When we then asked if the car could be canceled, Priceline did still just point towards Sixt (and then Sixt at Priceline). We did end up not getting the car that we booked, but Priceline does not even offer a way to contact them as their phone will point toward Sixt and the chat as well. We have not been refunded and do not even see how to claim a refund to Priceline and we did not get the rental car that we booked. You only get a contact to a chatbot and it is impossible to get any help. A total scam and fully recommend avoiding Priceline.

After I cancelled my flight in less than 24 hrs I never received my refund and it’s been over 3 months. All they keep making is false promises and telling me to wait because the refund is being processed. They have very mediocre system for a big company. Never using Priceline again. If you want to give away your money for free this is a perfect company to start.

I made a reservation for a hotel in New York and in less than five minutes of making the reservation, I realized that I made a mistake and booked the hotel of the same name but on the wrong street. I admit that this was my mistake but what I do not understand is what happened less than five minutes after booking the room. I was told that there was nothing that could be done. They allegedly tried calling the hotel but couldn’t get a response. I do not understand how there is not any grace period for simple errors. Very frustrating. While I admit I made a mistake, the inflexibility is mind-blowing.

First of all I would like to start off same mess I’ve been with Priceline for a very long time. I booked a lot of rooms and trips and never had a problem until currently. My birth is this year. I decided to go to South Padre. I selected the express deal which gave me the option for two hotels which was the La Quinta and Holiday Inn express. Your system generated another booking for some place called the Blue Bay Inn. When I tell you it was horrific this place is unlivable. It should be tore down. The elevator smelt like urine. Someone had Peed on the bed and they didn’t even change the sheets. It was beer bottles all over. It was infested with roaches. It looked like something you would see in a very bad area.

I filed a complaint with the BBB on this. I was charged $247 per person just to re-book a flight 1 day earlier because the US MILITARY changing our sons boot camp graduation date. This is not supportive of US MILITARY families and an unethical business practice. We contacted American Airlines who said we should have called them and they would have gladly "without any fees" changed our flight. PRICELINE needs to do right by people. This was dirty, unfair, and on the verge of illegal.

I booked and paid for my trip through Priceline on 2/13/22. I received my confirmation for my booking on 2/13/22 from Priceline. The night before we flew out for our trip (7/23/22) I received an email from priceline/Booking.com that said I needed to contact the hotel regarding my reservations because my reservation is not confirmed. I contacted the hotel and the hotel told me that my reservations were made with the hotel but no funds were sent to the hotel for my reservations. Being that this was the night before we flew out, I had to pay for my hotel stay to secure our stay. So I have now paid for the hotel room twice. I had no problems at all with our plane tickets.

Updated on 07/29/2022: UPDATE - The supervisor called after but he was of no help. He wanted me to call and deal directly with the 3rd party services (Car rental and Insurance). I shall never use Priceline for future services and will avoid renting from the car rental "Routes International".

The worse 3rd party company I have ever dealt with! No help unless you want to spend extra money with them! Wouldn’t even fix a minor error in my reservation which needed up costing me $1000. DO NOT DO NOT DO NOT DO NOT USE PRICELINE!!!

I booked a hotel & flight package with Priceline but the hotel was not as pictured on the website. The hotel was rundown, dirty and smelled of weed. There were cigarette buds everywhere, graffiti on the walls and as though the hotel hadn’t been cleaned since it was built. It was the epitome of squalor. I have no idea how ‘The Link Hotel’ couldn’t even be considered a hotel. It looked like it was apart of Gotham or where murders happens. I explained to the hotel front desk clerk that I would like a refund and she said that I would have to contact Priceline.

I bought a vacation package and they canceled my flight a few days before we were suppose to fly out. Only refunded me $250 dollars for 2 people to fly to Las Vegas, but shocker I can go online through them and purchase the same flight tickets for us now for $489 for each person for the exact same flight. I don't have an extra almost $800 dollars. This company just ruined my 27 years wedding anniversary. I just had to purchase 2 new airplane tickets for over $1000. Don't use Priceline to book anything. They don't care. Have spent almost 2 hours on the phone trying to fix this and they don't care!!

If you have ANY issue with your hotel, your hotel won’t do anything about it and will refer to Priceline. And Priceline won’t do anything for you because they already have your money. My hotel (expensive hotel- Radisson) was rude, had no plumbing in my room, it was dirty, and the pool was unable to be used due to an incident. I wanted to cancel and just leave and drive overnight and I couldn’t cancel and they “had no other rooms”. I called the hotel after Priceline insisted they couldn’t reach them and then Priceline said “nothing was approved by the hotel”. So nothing was done. It was a waste of time and money. I’d rather of paid the additional $5 and booked directly through the hotel and then I could have at least been refunded and leave. Horrible experience.

I rented a car at Hertz Rochester International Airport through Priceline.com. I paid that rent in full with a credit card. One of the persons in our travel party got sick and we were not able to be there the first day of the rental period, July 8. The rental period was from the 8 to the 18 of July. Before the first day of the renting period I called Hertz at Rochester and the attendant told me they will provide me a car when I get there at the middle of the renting period (July 13). However, no car was available for us from Hertz when we arrived at Rochester. I contacted Priceline but they did nothing to solve our problem or reimburse what we paid even when we did no change to our schedule but arriving days later. Therefore we were forced to rent another car.