Priceline Reviews

Attempted to make hotel reservations online with Priceline. Had problems with the web site so called Priceline on phone. Made 1 reservation in my name and my credit card and received confirmation. Made 2nd reservation in another name and paid with their credit card and received confirmation for double room. My credit card billed for 3 rooms. Hotel says Priceline made reservation in my name for 4 rooms. Priceline refuses to refund charges. Has been a total nightmare and will never use them again.

I recently purchased tickets through the Priceline website. Even though I clicked the "Round trip" button, Priceline booked two one way tickets. The airline cancelled the outbound flight but not the return flight. Because Priceline had purchased two one way tickets, ITA Airways refused to refund the return ticket. Priceline refuses to refund the return ticket. MAKE SURE YOU ARE PREPARED TO HAVE HALF YOUR TRIP CANCELLED WITHOUT COMPENSATION before booking with Priceline!! And don't trust their Customer Service people to be honest. I was given a fake email address to send my complaint.

As a long time Priceline customer, I was extremely disappointed with my latest transaction with them. We booked a hotel for an important conference my husband needed to attend. As he was attempting to travel to the location (PANTAGES HOTEL TORONTO CITY CENTRE), he started feeling ill. In these times of Covid, he wanted to do the right thing and cancel the trip. Priceline refused to refund the itinerary and blamed it on the hotel. You would think that both PRICELINE and PANTAGES would do more to protect clients and the community ar large. I’m disgusted by both businesses and the have permanently lost our business.

We booked a hotel room through Price line for amount of 471.72 on March 2, 2023 to check in on March 3, 2023. Our stay was booked for 6 nights. We charged the hotel to our Personal visa credit card. Price line took the whole amount immediately out of our bank when we booked it. When we arrived at the Ramada Inn Wyndham Seatac North we were told very rudely by the front desk clerk that we needed to pay an additional 150.00 for incidental deposit, which we had no problem paying. We gave the clerk our American express and he ran the card and came back and said it was denied. That is impossible because it's a business card and it is unlimited. We asked if he could try again and he kept saying it's denied and he then said he could only take cash. We told him we didn't have cash and that we needed to call price line back to be relocated because they refused our good american express.

When selecting package they was no indication as to extra charge for return flight upcharge for my carry on. Going to destination no charge for carry on. Returning I paid additional $70 for my daughter and myself to fly my things home. Extremely disappointed. This was United airlines. Never ever will I choose to package anymore with hidden fees and no way to get a refund from either United airlines or Priceline. Dishonest business and shady dealings with both parties.

If I could, I would give them zero stars. They are the worst company in existence. I fly frequently, and unfortunately, my United flight was canceled. Although United refunded my money quickly, I had to wait for Priceline to release my funds because I booked through them. Priceline repeatedly blamed United for the delay. Every time I tried to connect them on a 3-way call, Priceline hung up on me. After speaking with United, I learned that some companies use their own credit cards to book flights, and it's possible that my refund was processed through their account. United confirmed the refund verbally and via email, but I have yet to receive my money to this day.

Attempted to book plane tickets online through priceline.com. All attempts failed after filling out all information. An failed error screen was shown when trying to complete the transaction and there was no confirmation email sent or confirmation screen shown. This lead us to call priceline to complete the booking. Before proceed with this booking, we asked the person to confirm if there is any booking in our name. We were told the tickets were no longer available and thus the reservation failed. We proceed with the "phone" booking which we recieved confrimation. However, a few days later, there were duplicate charges on our credit card.

I booked a weekend stay with a Super 8 hotel through Priceline. Upon arrival I witness prostitution and drugs on the property. I immediately requested this reservation be cancelled and my money which was 192.00 returned so I could find better accommodation. They didn’t even attempt to find me any better options for a place to stay. Instead, they offered a 20% coupon towards my next stay. With no other options, I accepted the room, which was crawling with roaches. The hallways smelt like urine. This was the worst Super 8 hotel I’ve ever stayed at. I truck for a living, and stay in hotels very often. I will never use this source again.

UPDATED 03/06/2023: I attempted to book a package flight and a hotel for 4 people their system was given two error messages, 1, flight not available and 2, Trip not available. I called them and I checked on “my trip” there was no flight no hotel was booked. my 19 attempts to book were rejected. Now, I got charged from 3 different airlines, 7 flights for 4 people.

We made a reservation through Priceline and paid for a Ocean view room at a Royal Solaris hotel in Cabo. When I received confirmation the room was for partial Sea view, I called Priceline immediately and they said they will contact hotel and get corrected. I receive nothing so I contacted them again and got the same response, they said they will elevate it to management and contact hotel again. I received nothing from them so I called Priceline again (third time, now it has been a month since first contact and we leave in 2 days). Priceline now says the hotel now has no Ocean view rooms available. Bait and Switch! I paid for Ocean view room and now I am NOT getting what I paid for. I can't cancel because hotels are now outrageous $ and booked, plus my is airfare booked. I will never use or refer Priceline to anyone! NOT RIGHT

This is the worst experience I have ever had. I picked every flight option that Their website offered and each time I had to reenter a lot of information. None of the ones that they allowed me to choose for the price they quoted me they said were not available after a wait and deleting my information so that I had to reenter it. I went to another website and booked the same package and they confirmed the airline reservations first try. Same flights that Priceline told me were sold out. I will never use Priceline again and I will tell everyone I know about this experience.

I booked airline tickets, hotel, rental car through priceline.com. They took my money, cancel the rental car, gave me a refund on the hotel because they couldn’t get me another rental car… And then told me they’re keeping the money on the airline tickets. Called maybe 15 times. They just don’t care. Buyer beware. Do not use this company. They are awful.

This hotel experience was by far the worst of all time. DO NOT STAY HERE. They don't follow FDA guidelines building needs to be shutdown. Trash littered the hallways and elevator rooms are not fresh. No night help. Smells horrible. Traveled 5 hour to get there the day after check-in at 3am to a nightmare and rude staff had to downgrade because the room was completely dirty to another dirty room. Awoke around 9/10 am to a four alarm fire. I refuse to the manager I would not be staying another night. Told me he would give me a full refund only to get thrown in a loop.of calls and promise of a refund because I didn't even stay more than 6 hours there. I definitely will not book through a third party. Priceline didn't have or have many options. Just a waste of time. A big scam. I wish I did research on that place. I would have went else where. Priceline misleading you to believe you're getting membership discount and putting false reviews.

Priceline was excellent in acquiring me a room at a good price. But either them or 1 of their partners, Getaroom charged me twice for a prepaid reservation. 2 payments of the same amount was taken out of my checking account. When I tried to contact them to get it straight, they just gave me the runaround. Even after I showed them a copy of the 2 amounts taken out. They promised to look into it. But my 2nd amount was never refunded to me. I will never use their service again!

I recently booked a room at the Quality Inn Suites for what was advertised as $58 dollars for a 2 star hotel. One night of ease and no complications. Priceline does not tell you that the taxes may vary upon the booking or that with using Affirm, you were adding extra hurdles. They do not have the option of adding a second name to a reservation. They also state clearly in bold, Non refundable/non changeable.....but offer travel protection that does absolutely nothing. Why offer something that is useless but I digress. Spent all morning, attempting to add a name to no avail.

I was double charged by Priceline as well as the hotel. Priceline said they would get back to me. Sent a message that it was taking longer than expected, and then I didn't hear back. I contacted them, and they are hopefully taking care of it. I asked why the hotel charge was cheaper. I was told that the extra fees are their profit. Seems like the hotel being advertised would pay that. I thought you saved money using Priceline. Now it's just an expensive search engine.

Called four times to finally speak to a manager. Found 3 other websites that were cheaper than Priceline. Even went as far as guiding the manager to the prices I found from three other sites. Everything matched as far as dates, hotel, non-refundable, etc. Kevin (the manager) would tell me he had found a higher price when I was literally looking at the breakdown of fees from the other sites that were less money. Yes, sites, plural, because with every site I brought him to he would say the same thing. Priceline had the better price, when I was looking at the grand total from all three sites as we went through them all being less money. A scam at best and when I read Priceline’s BPG it stated if I found a better price it was guaranteed by 200%. Well I found out why they state this in their guarantee. It is because they will tell you otherwise even when the facts are displayed right in front my face at that current moment. I will never do business with Priceline again. I have my attorney looking into the issue.

I made a hotel reservation from 2/12/23 to 2/16/23 to this Knights Inn hotel in Hallandale, the room has black mold that just for spending one of the 4 paid nights we got sick, I complain with front desk employee and she told me that she will call the police if I complain about the black mold and how duty and smelly this place was, the Managers did not care, the Hotel never returned my money for the other 3 nights that I refuse to stay…. We got sick because of the night that they made us to stay and honestly this Company Priceline is not honest with people, they just do not care about people’s health at all. I will never use this Company again. And I am going to sue Priceline and the Hotel. I have medical records and pictures of this horrible place.

Renting a room with 2 queen beds and now getting a confirmation for 1 king bed. They changed our reservation. There are 4 girls in one bed now for an entire weekend. They will not help and are saying non refundable... They messed it up and will not help. We WILL NEVER use this company again. No help, no accountability, and clearly not smart enough to book a reservation correctly.

When coming to pick up our car rental that was rented on Priceline, the moment we saw the line for the cars we knew it would be a disaster. Priceline showed a good deal to Thrifty and they booked more clients than there was cars. So now the wait time for a car was up to 1-3 hours. No matter which car you rented. I would not recommend ever using Priceline again, just pay the 5 more dollars and get your car.

I used Priceline to rent a Hotel room in Pittsburgh for the weekend but after I did the reservation I realized it was for the wrong weekend so I clicked on the reservation page to change the date and it asked me to put my CC info again then proceeded to charge me for 2 weekends after deceiving me that all it was a date change. I called that awful pos company to cancel one of the weekends and they refused so they ended up charging me twice for one weekend stay, never do business with them again and I will spread the word on their crooked practices.

I booked a trip to Denver, CO through Priceline.com that included a rental car from Routes car rental at the airport for an additional $91.20. After paying for the entire trip I received an email from Routes stating they did not rent to Colorado residents and thus I needed to cancel my rental car reservation with them, and book a rental car with another company. I contacted Priceline customer care (which is extremely hard to get ahold of) and discussed the issue with them. They summarily canceled my reservation and informed me they would issue the refund for Routes and also stated they would reimburse the difference in cost for booking another rental car company for the same class of vehicle and booking time frame. I received an email from Priceline Customer Care confirming this reimbursement.

Booked room. Price was not the same as what they charged me. And they said if I did not like the hotel after the first day I could cancel. I tried to cancel the 2nd day immediately they would not let me. Then you will be dealing with the Philipines or Guatemala and they will book it one day at a time with new numbers for each day. I will never use Priceline again.

Priceline took my money I have been waiting for 6 days...They are using my money. Thieves and every time I call it is someone in the ** third world county India or so...that do not even speak English...

My family found a hotel AND PAID for it. We get to the hotel and the hotels says they’re completely booked out and there’s nothing they could do. That was neglectful and I had to find somewhere to go.

I rented a car with Priceline at Dallas Love Field for 8 am. I arrived to find that the company Priceline used (Easirent) didn't open until 8 am, was located off site and their shuttles didn't start picking up until after 8 am so in other words there was no way to arrive at Dallas Love Field and rent a car from this company at 8 am. This was or should have been known by Priceline and Priceline should not have offered 8 am rentals with this company. Easirent's shuttle picked me up at 8:40 and I got my car at 9 am. Unacceptable when my reservation is for 8 am. I called Priceline while waiting for over an hour to pick up this car. They couldn't have cared less.

Terrible experience. I had to modify my dates for a rental. I tried calling the rental company but they told me to go through my 3rd party (Priceline). I let them know 1 week in advance. I contacted Priceline, they told me Fox rental wouldn't modify the existing reservation that I would have to cancel it and request a refund via email and to book a new reservation. Priceline said they would take care of all of it for me but afterwards I get a generic email that they won't process a refund for the original reservation at all.

I made reservation for a car rental thru Priceline and when I picked the car got billed twice. Be careful renting thru Priceline. You will not get your money back. Terrible experience! When I called about the charge nobody answered and never got any callback!

Priceline charged my credit card, but the hotel has no record of the booking! I need to move the reservation, which I can't do, and they won't let me cancel the booking either. In other words, they just take your money, and you end up with nothing but charges on your credit card! Called Customer Service, got hung up by their automated system 5 times, before I was able to reach a person. Horrible company - did nothing for me!

I booked a trip to an all-inclusive in Punta Cana. The flight changed, even though I paid more to have a better travel day. It is impossible to get anything done with their representatives and my changed flight isn't even confirmed with the airline! Jet Blue can do nothing for me, and I can't even speak with anyone from Priceline. They give me a 1-800 number for an outside company. NEVER BOOK A FLIGHT WITH THEM.

I and my husband recently booked a packaged for accommodation and car rental through the Priceline website. We've used this company for few times already but this is the first time we booked a bundle since we needed transportation and we even added an insurance coverage just in case some delays might happen. Our flight landed over an hour late from the expected time to pickup the car. At the front desk, we were informed that the reservation for the car was already closed since we arrived late (including the waiting time for the car rental to pick us up from the airport). So we ask if we could reopen the reservation and get a different car instead, but then they have to collect another rental payment from us saying that Priceline has the money and was not remitted to them.

On January 26, 2003 booked a round trip ticket from Newark Airport to Raleigh Durham Airport. The system booked two one way flights, which is much more expensive without any explanation. I only realized this was done when I was booking another flight for next month. The airline gave me the price I should have been charged and there was a considerable difference. Called Priceline for an explanation and they just gave me excuse after excuse, which no two were consistent with the other. Asked if I would be able to get an upgrade given the fact even with the upgrade I was paying more than I should have. I was told I was ineligible for any refund or upgrade.

Book 1 night..Getting charged daily. Save your $. Scam artist and offer 0 help. Unsecure system. Recommend -100 outta 10 stars. Wasted my time and money, can save more elsewhere. They steal your money and points...Double whammy of **. Will never use again. Avoid at all cost unless you wanna be charged 6 times for a 1 night stay. You have been warned.

Long story short, I upgraded a flight from economy to first in July and September, and Priceline charged me double because of customer service errors. I ask for a refund and they keep saying the accounting team will reach out to me. 7 months later NOTHING. Meanwhile, I'm 7 months without $800 dollars and they keep lying to me, claiming they will call me and resolve it and I haven't had one phone call despite 500 calls from me. Not to mention I couldn't dispute with my CC due to fear of vacation being canceled.

I responded to an ad for a car at $23 per day, but they immediately talked me out of that car because the economy car was too small. I agreed to $30 a day plus $39 for insurance. Upon arrival to pick up the car, I was ignored in the office for 20 minutes with three employees behind the desk and no customers at the counter. Then I find out the one car they had available was $40 per day, take it or leave it. I was under pressure to pick up people for a wedding so I didn't walk back in and refuse the car because of its saturation of cigarette smoke smell. Their $450 threat posted on the window doesn't keep people from smoking in cars but their detailers aren't taking care of business either. I plan to post this on an AVIS site as well. It just seems like Priceline could do a much better job of vetting their advertised prices and the companies they do business with. The final cost to me was $212.00 for a three-day car rental.

Look at all the bad reviews online for using Priceline, or a better name would be Price Scam. Do your research before booking with this company. I thought I was booking through BJ's Warehouse Travel, but they use Priceline and do not say anything to you about it. I called BJ's with my problem, and they referred me to Priceline, that is the only way I knew PriceScam was used. IF YOU VALUE YOUR TIME AND MONEY DO NOT USE PRICELINE/PRICESCAM.

Their site was the worst experience. I was trying to book a night in room and every time I'll try to run my credit card through it told me that the hotel was full and had no more rooms. And seeing this I tried booking for the next night. Come to find out later on when I check my emails that they booked me for the night that they said they couldn't do it and I got the next day too. So now it's 11:00 at night on the day I wanted so I had to rush the room cuz I couldn't get to anybody to take care of what I needed.

Use this company with extreme caution. This is the second time I clicked on a special deal and they booked my hotel in the wrong city. All last minute. All non refundable. Triple check the dates, quadruple check the hotel location or you’ll be sorry.

I have been a customer of Priceline for well over 15 years. Up until the last year, every experience has been 5 star. The rooms/cars have always been great experiences. The customer service was as well. The last THREE experiences with Priceline have been terrible and very frustrating. The rooms I booked were so below a one star rating in my opinion. FILTHY.. and each time Priceline would not do anything to resolve the situation.

TREAT THESE SHYSTERS LIKE A RATTLESNAKE! Can I give a no star review? I made reservations last night but had to change them this morning due to a scheduling conflict. After staying on the line for over an hour with one of their condescending supervisors she informed me that Priceline could not refund my hotel reservations or my rental car. Hundreds of dollar out of my pocket and into theirs. What a POS company.

I purchased airline tickets from Priceline. When I received e-mail from carrier, my wife's name was mis-spelled. I know TSA can sometimes be really picky about this and they can deny your travel. Sadly, Priceline is not able to correct such mistakes. So what's the point of using Priceline when I could have gone to the airline directly?

I made a reservation for a hotel/casino in Reno and was charged a resort fee. Checking in I was informed I must pay that fee directly to the hotel, not the third party. Priceline would not acknowledge that the fees I paid them were resort fees but rather internal Priceline taxes and fees. Shown a copy of my booking details and a copy of a current booking through Priceline detailing the extra fees as resort fees and a copy directly from the hotel website detailing the extra fees as resort fees, their customer representative supervisor (in an escalated review) maintained they do not collect resort fees as a matter of policy and the fees were for Priceline. The result is I have paid 55% more for the reservation than had I made it directly with the hotel. I notice that over the past two months the reviews of Priceline at Consumer Affairs have been consistently negative. Buyer beware!

Cancel the next 3hrs it was booked since it was a wrong date. Cancel confirmation sent thru email and stated refund is on the way. Now they don't refund because it was penalized. Big Crooks wants free money!

I am a super customer, spend thousands of dollars in rental cars and airline tickets in the past. I went online and CANCEL one of my reservations for a hotel in NYC, they cancel the airline flight but not the hotel and they refused to credit the money. The hotel advised me that they could have waived the fee, but they never did. Mind you the fee was $500. Don't deal with these people, they are money HUNGRY!

These people are out to get your money! Never use them, as they are more expensive than calling the source hotel for reservations! Not only do they charge more + a fee, they give you no cancellation option. I reserved and paid for 1 night at Place D'arme hotel in Montreal for 1 night, and receive my invoice stating that I had to the 'previous day' to cancel my reservation. The hotel gives you 72 hours. My hotel rental was made 3 weeks prior... I will never use or promote PRICELINE... NEVER!!!

I just had the worst experience with Priceline's customer service. I would never book a flight on their website again, big mistake! I can't believe how rude the representative was. They are losing my business for sure! Priceline is the worst travel company for customer service! Employee Patricia (**) # **.

I booked a hotel on Priceline and realized, within literally 5 minutes of making the reservation, that I made it for the correct dates, but the wrong month. It was an honest mistake, and I immediately called Priceline to help me switch the dates. There was NO grace period, I was told, even though I realized immediately that I had made a mistake and called within minutes. I was told there was nothing they could do, I would just have to "eat" the money! There should be a policy in place that allows cancellations or changes, even for reservations without a cancellation policy, for an hour or so, just in case an honest mistake has been made.

Priceline Credit card rewards only apply to booking on their site. THey will switch you to Booking.com and you do not get your reward although the booking from your end was through them. Call priceline. They say call the credit cards company. Call Barclays and they say call priceline. Then priceline says call Booking.com whom you never authorized to represent you. I wish there was a zero star.

Customer Service Rep did reach out and was able to help me resolve the issue and send me the updated tickets. Thank you very much.

I used Priceline for the very 1st time in December 2022. I was headed to Houston, TX to visit a friend. I reserved a car rental and a hotel. Based on the pictures advertised on Priceline for the hotel I had chosen, I thought it was a great deal. Of the 803 reviews listed, all were mostly positive. Boy! Was I in for a surprise! Hotel was NOTHING like the pics online by Priceline. Hotel had water stains all over on the ceiling, my room had fogged up mirrors because the hot water in the tub could not be shut off. Bed had stains. The ottoman on the chair looked like it was 20 years old. The fixtures were full of rust. It was horrible.

Booked vehicle for business trips. Twice this month when showing up for the car I was told they did not have any available. This is with a paid reservation. Customer Service would only refund my money. Had to take Ubers everywhere.

Switched up hotel. Called Priceline, they gave us the runaround. Will never use priceline again. Hotel very outdated. Paid for a better hotel. Was very disappointed with hotel. No bathroom sink, very unhappy.

Group of 4 of us booked round-trip Flights thru Priceline 8 mos prior to our trip. One of our friends had a job change and would not be in AZ (where we were to fly out). We talked with American Airlines, they said to adjust the flight - no problem on their end, but that we had to go thru Priceline - since they are who we booked the flights thru. After multiple attempts (days) to speak with anybody - FINALLY - able to talk with a rep. She stated there was no way to edit our tickets as 3/4 of us would fly out of AZ and our other friend would meet us at our destination. This was attempted 6 mos before our trip! I asked to cancel the flights altogether - take the penalty and we'd re-book our flights elsewhere. She said she was sorry, but we are unable to do that. Absolutely zero help. What a joke of customer service. Sorry - but we are giving you no alternatives.

I made a reservation thru Priceline that was handled thru their sister company Booking.com. When I received my credit card statement I was charged by Priceline for the entire reservation and also by the hotel for the same amount. I was told by the hotel that they were the only ones that was suppose to charge me and not Priceline. I made countless phone calls to get this resolved and getting bounced around by Booking.com and Priceline. I finally got to speak to a representative from Priceline who said they didn't see where I was charged by them, even though on my credit card statement it clearly says Priceline and their phone number. I filed a dispute with my credit card company after getting nowhere with Priceline. They could not help me due to some sort of policy that because this was an online charge and not with a merchant.

There's no way to reach Priceline directly to complain about horrible service from "the SISTER COMPANY" Booking.com. Although, they have no problem taking your money for bad service! I'll never refer anyone to either company nor will I ever use them again. I call three (3) time for service and no one could understand the issue!

I never had any problem with my previous bookings until I faced my first problem when I was out of US. I booked a full-size SUV car and as always I assumed everything would be fine. At the time of pick up the local company shown me a compact Sedan car and they said this is the only one that they have and after I was complaining they said they won't prove any car!!! All my family waiting for the car to reach to our flight and nothing was provided for us. I called Priceline customer service and they just said they can't do anything!!!! This was a ** and poor service that they could provide for a customer. It's a shame for them. I strongly advise to don't book anything from this site specially when you are abroad.

I would give Priceline a ZERO if I could. I booked a hotel in Mazatlan. Then the drug lord's son was arrested and violence ensued. All nearby airports were closed. It was non-cancellable. The hotel said that Priceline had to modify the reservation. I made over 10 calls. They refused. Finally, a supervisor hung up on me. We lost $4,000. BEWARE!!

Found what I thought was a good deal on Priceline for NYC Hotel stay that Priceline said was "all inclusive and included taxes and fees". Trip was fine. Hotel then charged me over $200 in "Destination Fees" for water/coffee/? Other that was NOT in the amount I paid. Priceline hid behind the small print on their website that was DECEPTIVE AND MISLEADING when I contacted them. They claimed they had no way of knowing them and it was between me and the hotel. The hotel eventually refunded and I asked them to stop working with Priceline or talk with them about this boondoggle practice.

I have just spent the past hour+ trying to clean up a mess that Priceline created for me. In that process I was transferred back and forth between Priceline and Booking.com multiple times and none of them accept responsibility for the inconvenience, posting blame on the other and not correcting the situation. I booked a reservation nearly a week ago and spent the initial time researching and pricing out a room for an upcoming stay. After time and consideration, I chose The Red Lion in Seaside, Or. Today, I receive an e-mail of cancellation for my stay. I call the number listed in the email which is the hotel who informs me they have been sold and will not be operating as a Hotel. I then contact Priceline. Priceline encourages a text option but then gives the run around to contact Booking.com.

I had to cancel a hotel due to the severe storms that swept through the east coast causing massive delays and cancellations. I called Priceline and was GUARANTEED by four separate agents, four separate times over the course of a month I would get my refund. Each agent left a “note in my account” regarding the refund. I spoke to the 5th Priceline agent today and was told I will never get the refund. All Chad from the “Escalation team” had to say about it was “sorry you were lied to.” I mislead and given a false guarantee by Priceline’s agents not once, but FOUR times. I’m out $600 over something completely out of control and Priceline and its agents could not care less. I’ve been a “VIP” member with Priceline for years, and until now, have always used their services.

Priceline is a terrible company. They will willingly steal your money without making amends towards the customer. For a trip you cannot go to. How can you pay for a service without providing the service and still be called a self-respecting company? I cannot pay my bills this month for a trip I won’t be a part of, with a week in advance notice. Priceline is a terrible company.

I booked a flight from LAX to Incheon last May, 2022 through Priceline. I got updated about a little change of return flight from Air Canada, no big deal. Today a day before departure, I checked the schedule (Air Canada), found out that my flight got changed from 7:45 am to 10:55 pm, ONE full day delay for arrival. I did not get any notification from Priceline.

Beware!!!! I made a hotel reservation through Priceline and then cancelled. Priceline sent me an email that the money is refunded. I checked with my bank and they have not received the money. I have called Priceline multiple times to ask about $3000 refund and no one can give me a straight answer. 2 supervisors called the bank to see if they get the money and both times, the bank has confirmed that they have not received a dime. At this point supervisors are giving the run around that they are escalating this higher management but still no response. It has been more than 2 months that I am fighting to get back my money from this criminal company. My next step is to take them to court and report them to Better Bureau. Guys if you should cancel your reservation you may not get back your money. Beware!!!! I wish someone had warned me about this company.

I lost over $1,000 dealing with Priceline. Bought two round trip tickets through Priceline to fly AA from CA to DC. They were a bit cheaper than through the airlines direct. My friend was ill so we cancelled the trip. They asked each of us for $50 to hold the tickets for a later date, which seemed like a worthwhile investment. I had at least 10 communications with Priceline asking to book one of the r.t. tickets for a later date. (My friend was no longer interested.) Contacted the exchange dept by phone and email many times. Although I chose a departure date more than one month out, Priceline said they could not get the changes from Am. Airlines. Total rip off! I will always buy direct from airlines now. One friend said she had a similar experience losing 1k with Priceline.

I booked 2 round trip tickets from Nebraska to California on Dec 9 for just over $617 for a football game. On Jan 2 I found out the time of the game had changed and we would miss our flight. I called Priceline and told them what happened. I was on the phone for well over an hour because I was put on hold after every question or statement I made. They told me to change the flights would be $100 each ticket and the difference in the flight. I am a nurse and work night shift at this point I had been up for well over 36hours, that coupled with the sense of urgency to see this game I agreed to the price of $787. I did not remember how much I had paid. I was more than willing to pay the $100 + difference in flights but that should have been less than $300.

I booked a flight from Seattle to Kodiak, December 26, 2022. My flight left Seattle late. I was later booked in Anchorage for January 4 which was late for me to be in Kodiak. I would’ve lost my job over this so I had to pay for a shorter plane that cost me 500 bucks. Priceline refuses to refund me my leg from anchorage to Kodiak even though I purchased flight insurance, I will never use Priceline ever again. Because of this I spent $530 on that ticket.

We were with my family after my nephew's open heart surgery. We accidentally rented two cars from Priceline for the same place, same dates and when we realized our error, they said nothing could be done. I had an accident and had to return home a week earlier and called them again to see if I could return the car early. They said, sure but you will not get a refund. They would not budge. Is this customer service? I have heard horror stories about Priceline and now I believe it.

I book the wrong date by accident due to the fact that it's late and I'm tired. They won't cancel reservation, won't change date. I'm just out of my money. They are thieves. Won't use them again and won't use the hotel also

Booked cruise with Priceline, very difficult process, and every time I had a question or request to NCL cruise line I had to go thru Priceline then they called the cruise to get the answer. Next time I will go direct, skip Priceline. Spouse got Covid. Had to cancel our trip not wanting to spread Covid, but Priceline did Nothing for us. In past I used a different company starts with letter E. Much easier to work with and if you cancel for good reason they work with you, not like Priceline. Goodbye Priceline. Never again. Either I go direct with the cruise line or use Company E.

I booked a bundle (hotel & car rental) for April 2023 and decided to cancel within 3 days after booking. I received my refund for the hotel but none for car rental. Called up CS & dude said he can't refund me. Called car rental, they said I will have to deal with Priceline. Called Priceline, lady said no refund due to "booking details". Asked for a manager who noticed no cancelation policy was provided in my itinerary so he will try to escalate it. I'm waiting on a "non-guaranteed" refund. But after reading the booking policy/details, NOTHING stated nonrefundable. All it said was non-transferable or non-changeable aside from a $50 cancelation fee. Priceline is full of crooks. Smh. If I can't get a refund, I will go through my CC dispute & I WILL provide their terms & conditions & booking policies - none stating nonrefundable unless cancel within 24-48 hours of check-in. People, do your research. They will keep your money any way they can.

We booked a bundle in Priceline for flight (Air Canada) and hotel package (Hotel Riu in Fisherman's Wharf, SF--last October 2022) going to San Francisco, USA. Our flight was supposed to be for Christmas Holiday, flight was scheduled on Dec 23-30, 2022. We were already at the Calgary Airport, all bags checked in, and just waiting when unfortunately, our flights got cancelled due to severe snow storm in Vancouver (where our layover was going to San Francisco). We informed Priceline right away about our situation that there is no way for us to fly to SF and we asked to get our flights and hotels cancelled since the next available flight was going to be Dec 29--which is useless for us.

Booked flight last night for 1-18-22 and itinerary says one set of seats and the airline site shows a different set of seats, the airline said call Priceline and Priceline pretty much hits you with the "Things could change by airline at any time" and this was an hr later after purchasing just by chance I happened to check the website for my confirmation. Don't use these guys and check your confirmation with the airline. Don't trust their word.

Used the site to see what airlines could get me home in light of the Buffalo Blizzard that grounded thousands of flights. Made the reservation with Spirit out of Rochester, NY. Priceline continued to send me emails confirming the flight was on time - even well after Spirit had in fact cancelled the non-stop 1/1/23 flight to Orlando, FL in the early morning of Sunday, 1/1/23. When I contacted the airlines they agreed to process refunds - all their charges to me as did the Trip Protection company - Allianz.

So I used Priceline to make a reservation. BIG MISTAKE!! First of all the first hotel we stayed in the elevator didn't work and they put me on the 3rd floor with a dog so that was a bit annoying. Asked for a refund. Go elsewhere. They wouldn't ok. Whatever. Then I went to another one. 2 days later checked in, went to get water for dog, no running water, said pipes bursts so why did you let me check in? Been waiting for a refund for 12 days. Hotel won't do it. Priceline says they already did but it was not given back to my card so not sure who they gave it to .. I'll never use them again. Just pay cash. It was only a 5 dollar difference .. Oh and to top it off they won't refund the pet deposit even though we didn't even stay in room 10 mins.

I went online to find a rental car for our recent trip to LA, CA. I settled upon Economy Car Rental via Priceline.com. Upon arrival at LAX, after retrieving our bags, we followed the directions to where to pick up rental cars. We waited for twenty minutes for a shuttle with our car rental listed. I called Economy only to learn that we had to go to a different place to be picked up and that the shuttle would say something different than the name for which we were looking. I was gruffly told that the text number on our record had received a text with those instructions, which never arrived.

I booked a flight with Priceline via American Airlines. The flight was later canceled due to no fault of my own. The airline issued a complete refund, but Priceline charged a service fee and refused to refund. Do not ever use a third party, especially Priceline when booking flights. Book directly through the airline. It isn’t worth the headache.

We had to put a vehicle in the shop and rented a truck from Priceline. When we got to the rental place the truck we paid for was more expensive than the one they gave us and wasn't given the correct price, still paid for the more expensive. We rented it for a week not sure of how long our vehicle would be in the shop, we returned the rented truck in 3 days and priceline would not give us a refund.

I inadvertently submitted a hotel reservation that was 27 days away. I realized I inadvertently submitted when I saw a email notice of the rear confirmation. I immediately (within a minute) of submitting canceled. I also called Priceline immediately and spoke to a representative about the mistake and error in the booking and was assured a full refund would be provided.

First you can't check in until late afternoon. Then they take 150$ and better for a deposit. Bad customer service. Reason why Priceline is used is to save money. Why did the room and deposit turn into 300$+ in which I didn't have. So in turn I spent the night on the streets until my flight the next day. No refund, no help. They stole my money and left me for dead.

I purchased a weekend getaway to a 4 star NYC hotel with my daughter. The hotel was dirty, filthy bedding, large burns in the carpet, damaged furniture, smelled awful and unsafe. Priceline refused to help. I even provided photos. We spent several hours attempting to have Priceline change our hotel, which they refused to do. I would love to share the photos. Do not used Priceline. The so-called 4 star hotel is not more than a 2 star. They definitely misclassified this hotel. I was unable to read the reviews until after the purchase was made. When I did, there were so many complaints about the condition of the rooms. So Priceline is well aware.

Please read and understand you will not receive any help and assistance from Priceline when you need it the most and they will even make matter worse for you for their benefit. The review is directed to Priceline management. We brought tickets for overseas vacations in October from Priceline, the travel date is 1/4/23 and return 1/28, coordinates with my husband military leave. On 12/23 we found out ourselves from United App, our return flight was cancelled. We didn’t receive any notification from Priceline. We called Priceline CS 4 times and spent the next 12 hours on the phone, none of your agent was able to help us rebook a flight, they lied to us with different stories.

I booked a hotel stay through Priceline and added insurance because of husband's condition. Canceled 24hrs before my initial stay with the hotel &when I called front desk receptionist she stated I should contact 3rd party. Didn't cancel my reservation. Called Priceline customer rep. He stated he will affectation the problem, as he called hotel. Came back on the line after 24min and told me cancelation will incur a charge because hotel policy permits it. I explained that I followed protocol and it was not on same day it was 24hrs before actual booking. Representative stated I should call Allianz insurance and I'd definitely receive full refund.

I rented a car thru Priceline from 12/29 - 1/1/23. Their complete price came to $242.00 with a price guarantee. If I find a better rate they would match it. I found an exact car for same days and time. I forwarded Priceline snapshots and the URL as requested and they denied my claim and they would not cancel my booking and charged my credit card. I will have my credit card company cancel the transaction. Priceline is a thief and liar about their best price guarantee.

We booked a car rental with American Express. They charged my card but claimed it was declined. I told them on 3 different phone calls that the card was fine. After tying up my credit line and 1 hour of phone calls, they admitted they no longer take American Express. Probably because AE covers the car insurance and they lose out on that outrageous charge. Go Hotwire.

Lose $80 total, Priceline Group owns Booking.com and Kayak. Now I will keep away from all of them, very bad experience and they have too many excuses. Especially if you use non USD card for payment, they charge you very high exchange rate, if you do refund, you will lose double, and even more. Terrible.

This is a stinking scumbag outfit. They bill you false charges for things that never were sought. For example, I booked on United Airlines, they charged me a baggage fee for Frontier. Forget about getting a refund. Their customer support is plain garbage!

I searched for Clayton, New Mexico, specifically for my overnight stay. Priceline popped up a hotel and their super saver section that was in Dumas Texas. All the other choices I could’ve gotten were in Clayton New Mexico. I contacted Priceline to request cancellation and was told the hotel had to authorize it, the Quality Inn in Dumas Texas refused to authorize the cancellation. Be careful.

Priceline is not a reliable site to book travel. Beware, they just do not help and never provide concrete answer to concerns!! I booked a hotel in Cancun, Mexico around Nov 2022, to travel during Christmas holidays with family, for 5 days and the person confirmed that room has kitchen and a balcony and that’s what I asked for and paid extra money for the room!

I made a hotel reservation that clearly showed I had free cancellation up to a specific date. When I received my email confirmation, it showed that the hotel could not be cancelled. I reached out to Priceline, and spoke with two customer service representatives, two supervisors and one online agent. I told them I had picture proof showing that the reservation showed free cancellation up to a certain date. They all said they could not help me, and that they would have to have a manager call me back. No callback was ever received from a manager. Do not book with Priceline!!!! Their site has false information and their customer service is not helpful in the least. If I could give zero stars, I would.

I kept calling and finally got tired of being hung up on. I called about my service animal to see if they would call the hotel and ask if he was allowed because they are the third party I am paying as well. They told me they could not do this. Then I asked to speak to a manager and the rep just put me on hold then came back on the phone saying he was the manager. He hung up on me when I asked questions about him being the supervisor.

I made a car reservation from Dec 20th to Dec 24th, 2022, on Priceline. On Dec 19th, we decided not to rent a car and I cancelled my reservation. The rental company, Routes Car Rental, located at 7276 Narcoossee Road, Orlando, FL 32822, went ahead and charged my card $53.25 anyway. When I contacted Priceline, the representative provided no answers and ended the chat saying "you will be charged for a no-show". I was NOT a no-show. I cancelled my reservation ahead of time and should not have been charged anything. Priceline total for the cancelled reservation still shows $0.0. Priceline will sell third-party items but will provide no support or help with what they sell you. I have disputed this charge with my credit card company.

I booked a package with Priceline for a resort and air fair. Then I realized the flights I was given were going to a completely different area than where our resort is located. When I tried to call and get this fixed of course they said they couldn't do anything. My main concern is when I call customer service, the automated system told me, "Thank you Justin" and that there was a reservation under this name. But I did not make this reservation and do not have a Justin on my account. I tried getting this fixed but of course, they stated they could not help me and that maybe I should contact my bank (I clearly stated to them, they have not taken anything out of the bank at this time and my concern is the security of my PRICELINE account). I was told a manager would call me back within 2 hours, Of course, no one called back.

Be advised, Priceline has started slipping in booking fees through their partner Travel India outlet who is now handling all airline bookings. All prices include an extra $50-100 extra dollars more than booking directly with any other company online, including booking directly with the airline. They deny it when you asked them about it, but check your credit card statement when they put the charge through and you will see 3 different charges, including one to the airline which was the actual ticket fee. And dare I forget to mention: NO PRICELINE MATCH GUARANTEE ANYMORE even after fighting with them for 3 days and sending them all the screenshots.

These are a bunch of a scammers with a website that provide the worst customer service experience. Booking with Priceline this holiday was a terrible and draining. I picked Priceline to save money but had to rebook because my daughter who’s a minor was not included in the reservation. I selected 1 adult and 1 child in the filter but was told children are an extra fee. Nowhere on their website does it say that. When I ask questions the agents and managers knowingly gave the wrong information because it appears they don’t know the answers either. Not sure why they answer the phone at all. It’s very true that, They'll hang on you as soon as you challenge their narrative. I booked same hotel again with Expedia and paid more but had zero issues and no headache. More importantly my reservation was correct.

I went through online Priceline website to rent car on August 2022 from Orlando International Airport and tried to get the car from terminal but the website show from MTO. When I made reservation and I paid for the car I got confirmation show the car was 6 miles away from MTO. I called them if they can help me to get the car from terminal because of the fake information. And the lady told me she can’t do that, "You have to go to get that car and you you have to take taxi or Uber to get that car." And she said, "I can’t cancel that reservation." I went to other website and I rent the car from terminal and I called my bank to dispute Priceline charge $549 and my bank gave credit but Priceline dispute again and I got a charge for service I didn’t use. I was very sad and unhappy with that. Because they make sure to post truth information. I am not going to use Priceline anymore.

I thought I was booking through UNITED "PACKAGES" and next thing, I find out it's PRICELINE which I avoid like the plague. They say they cannot make any adjustments or refunds (overpaid Insurance too) and MY TRIP is not on their website because I didn't book it directly on their website so I cannot look up the HOTEL & CAR on the website and they cannot link manually. I see the flight but have to go directly to United. The hotel doesn't have my booking and now I have to check CAR...I could write forever about the runaround and stupid calls & lies overseas but blood pressure is peaking.

I went on Priceline to reserve a hotel room. I chose the hotel and went to book. On the final booking page they did not list the address of the hotel I had selected…or any address. I thought that was strange, but continued because I had clearly chosen The hotel I wanted. Once I booked the hotel, it was revealed that Priceline had booked me at a hotel about 2 miles away from the hotel I had picked. This is fraud… or as the conmen say “bait and switch”. Of course there was a no- refund policy. I emailed Priceline immediately and got no response. I ended up getting charged for a hotel I did not pick nor was going to stay in. Priceline is a terrible company!!! Do not use them! They are liars and cheats!

Unfortunately you guys will be losing a vip membership. I no longer want to work with you if this is how it works. To not even get a credit for the room is mind blowing. To have to reach out to you Priceline as many times as I did with no update is not ok (4 times). What is the point of your partnership if they don't work with you to help your customers??! Your service and their understanding of a national weather storm that cancelled thousands of flights have both been very disappointing.

I went through Priceline to book a hotel in the summer of 2022. I had a wedding to attend and my money was kind of tight. As I sealed the deal over the phone with the representative there was no mention at all that when I arrived at this particular hotel there would be an additional cash deposit required. This would have not been such a big deal had I been informed on the call. Then I could have prepared appropriately. I was sure that everything was done and taken care of and all I had to do was show up and show my identity. I arrived at the hotel only to find that wasn’t the case. I did not have the extra cash to pay For the deposit so My kids and I wound up having to figure out another plan. We did not stay at the hotel and of course Priceline was not going to take responsibility for this.

These are a bunch of a scammers with a website. Or maybe the middleman who is willing to take a cut but not do the work. Their customer service is not only professional but plain rude and not willing to help at all. They'll hang on you as soon as you challenge their narrative. You better do reservations directly through airline websites etc. There might be a few bucks more but well worth it.

I was shown nice 5 star hotel room at Fontainebleau. When I turned up it was dismal room with roof top and cooling system fans, instead of the ocean view I thought I had booked. Priceline false advertising cost me additional $550 on top of $950 for 3 nights. I was also asked to pay more taxes at the hotel on top of agreed amount.

Four months ago I booked and paid a full advance for my upcoming Four months later trip to Hawaii thru Priceline and carefully read every single detail to make sure about the contract several times. But when my wife and I arrived from a 20-hour drive and flight, the hotel asked for a resort fee that was never mentioned anywhere in our contract. It was mentioned in the contract that the price included all fees and taxes. So I had to call Priceline customer service and talked with a nonexpert representative.

I booked a hotel. They gave me a motel instead. When I arrived the clerk said they had no water. Called Priceline and they put me on hold for hours. Guy told me he gave me a refund but wanted me to pay extra for a hotel room. Waited for him to book the room only to get hung up on. Nearly impossible to get a human back on the line since it was cancelled. Slept in my car.

I scheduled a hotel stay at Four Points Sheraton Lax through Priceline, but my flight was canceled, and I wasn't able to make it, and they would not cancel the reservation, but still charged me, and would not honor the rest of the stay after my flight was rescheduled a few days later and it was prepaid. It was out of my control my flight was canceled, and Priceline did nothing to try to rectify the situation. I feel like they don't have the best interest of the customers. I will never book through them again.

I was amazed how smooth the process was in obtaining my rental with Priceline! Not only that they were super affordable. I was able to travel to VA and back in my black 2022 Toyota Corolla with style and peace of mind. Will definitely use them again! Thanks Priceline!

I recently rented a room at the Quality Inn in Kissimmee Florida through Priceline. When I walked in the room the room smelled bad and within a few hours my son started getting sick that’s when we discovered mold in the room and behind the curtains. We complained to the hotel management and they cancelled my reservation and told me I needed to contact Priceline for a refund so when I contacted Priceline they refused to give me a refund.

I reserved a hotel in PR for Christmas holidays in November 2022 through Priceline. When I called the hotel 2 days before my scheduled travel, they informed me they do not see my reservation in their records. I called Priceline and after talking to them on the phone to help me reschedule for 4 hours, I end up getting no help from them and basically paying $800 for the difference of getting a hotel room last minute that was not even close to what I had originally booked. Similar incident has happened to us before but this time their customer service was the worst. I was penalized for not my mistake and Priceline screwing it up for me. It still keep showing up on Priceline trips the hotel booking with reservation number.

I Booked booked a hotel in the state of Maine. 1 week before my check-in date I needed to cancel due to snow weather coming on travel dates. I contacted Priceline to cancel 7 days before check in and Priceline says nobody answers the phone at the hotel to cancel. I called the hotel right after and the clerk picked up and told me Priceline never called. This happened 3 different days. Priceline say they will get back to me within 3 to 5 days and never did. Now to make a long story short I had to eat $335.00. I will only book direct from here on out. I give Priceline 0 stars. Horrible company. All about $$$ for them...

It used to be a great company & I was a loyal "VIP" customer for about 20 years. Now, though, customer service agents do not seem to understand English well enough to handle issues. On my last trip, Priceline basically didn't take care of me when a hotel erroneously dropped my reservation. I prepaid to Priceline for three nights at a hotel. The hotel wrongly cancelled my reservation, and left me stranded without a place to stay. Priceline didn't help at all, they didn't even try to help me find another hotel room. After returning home, Priceline agents asked for proof of my statements, which I gave them (medical info, etc). Priceline's customer service agents just kept emailing, saying, "we will contact you in 3-5 days". That was over a month ago.

I purchased 2 international tickets for my family members to visit me. They did have some issues and were not able to board. I called Priceline same day (12/21, today) and asked about possibility to reschedule flight, or at least rebook departure with the same returning date. I offered to pay the difference. After 25 minutes of "checking", I was told that tickets are completely lost, not able to rebook, nor use return portion of tickets. Last summer Priceline cancelled tickets last minute to my kids coming back from vacation, the very same day of scheduled flight back home. They purchased tickets with different booking agency/airline, not able to wait for the next day flight. Never got any refund from PRICELINE. And I am VIP member. I am sure now that I will shut down my membership and never use Priceline for air tickets, or anything else. Very poor management, worthless service. If I could give them -5 starts, I would.

Have not used Priceline for a while to reserve hotels. This time, I break my rule, and nonetheless, it's disappointing. I booked a room that allows 4 people to stay. Three of us checked in, Priceline charged one more person upon checking in because we marked two on the reservation. The room for 4 people already is more expensive than a room with one bed, yet, when three of us checked in, the hotel charges more. It's an unethical hidden charge. The money goes to Priceline. It was nonrefundable, otherwise, we would definitely walk out, and choose other place. Will not book through Priceline anymore.

I booked a flight to LAX directly through an airline. I searched rental cars for LAX and Priceline had a good deal with Hertz. I booked it. They offered a substantial discount for pre-payment. I pre-paid. Turns out this was for Long Beach rather than LAX. I didn’t notice til I arrived at LAX Hertz Rental Desk. Hertz claimed they could not alter the reservation, but could rent me another car. Priceline will not give me a dollar back on the $155 rental. Hertz says they cannot due to Priceline taking the reservation and payment. I’m done with Priceline and maybe Hertz after this. Watch out! Priceline will trick you if they can!

I made reservations with Priceline a month before my travel date. On the day of my reservation I was told that the rental car company did not have any cars. My reservation was at 11:30pm, I was informed at the counter at 11:53pm. I called Priceline after 12am only to be told there was nothing they could do. I informed them that I was at the airport with a toddler and needed to teach my destination. The representative informed me that if I rebooked with another car rental company they would reimburse me the difference.

Beware of Priceline, they represent businesses and not customers. I was booking a hotel in Chicago. They send a "DEAL" offering three hotels at $95.00 per night located on the Magnificat Mile. Great deal. While processing my payment and Travel Insurance they sent a message the deal expired and offered another deal. The first two hotels in the "New Deal" were in the 1st deal. They then placed a third hotel in the Package. Due to pressure of losing the 1st deal, I clicked. I got the 3rd hotel and then realized they put in a Hotel nowhere near the area of Chicago I was seeking and was in the 1st deal. I call that fraud. Also, they informed me after the transaction that my travel insurance was not processed. In other words I was screwed. Priceline would do nothing to help. Their attitude is, "Too bad! We screwed you! Haha."

Fair disclosure, and duplicate action warnings when using internet-based commerce are commonplace and recognized as standard when something is irreversible using internet-based commerce, yet it doesn't serve Priceline so they ignore this. The dollar amounts are small but their business model is to make small amounts on high-volume traffic and continue without any consequence for their actions because the individual cost is relatively small. Either way, this is a deceptively misleading buying experience and should be changed and until it does, BUYERS BEWARE OF PRICELINE. DO NOT USE THEM.

Pricelines business & employees are trained to SCAM you out of your money! I booked a bundle vacation package with these idiots and they booked my flight a day before our check-in date. So when I got there I had to book an EXTRA NIGHT & guess what?! The hotel was booked up, so I had to look for a place to stay for just ONE NIGHT in another country I know nothing about.

I had this booked for my Mom from 12/14/22-12/19/22. My mother was rushed to the hospital the night of the 12th. I was unaware at this time. (There were no 'in case of emergency, call... In her wallet'. Found out the night of the 14th. Called the hotel, they had it as a 'no show'. Explained what happened, the Clerk at the desk told me to 'call Priceline and explain what happened. They'll call me and I'll approve the refund'. They called and he did not approve the refund, they told me he had to have his supervisor approve it. I called on the 17th after finding the email declining my emergency and According to the clerk on the 17th, he thought priceline was going to call the supervisor to approve it but they didn't! They automatically denied the refund on the 15th and sent an email. I have been extremely busy with the hospital and Dr's to check for an email. Found the time tonight after midnight. That's where I found that priceline didn't lift a finger to help.

My flight reservation was changed and I tried to call to extend the time on my rental car. I was told they could not extend the time and that I needed to call the rental company. I called the rental company and they said they cannot change it because it was booked by Priceline and that they could change it if Priceline contacted them. Priceline refused to make the call. They said my rental was an express rental and there are no changes or refunds. All someone had to do was make a phone call.

I urge everyone to do their research before they start using Priceline. They definitely have some cheap options but they never keep their promises and in the long run you don't get value for your dollar as I was booking for a reservation it was rejected halfway and they took The money out of my bank too. Upon asking about a refund I was told they reversed the transaction to my bank and my bank has the money now and I called my bank and they told me that Priceline hadn't reversed any transactions. Now I'm having a hard time booking my trip somewhere else because Priceline has my money and they're not ready to refund it. I am afraid this will end up costing me my trip and $1,600.

Our travel was interrupted earlier this year. We booked the original flight through Priceline. They provided us with a travel credit to use at a later date. Upon trying to use this credit, we found a flight on the same airline as the original ticket for $382. This price was listed on Priceline at $382 and the airline’s website. The flight credit we had was $291. I was expecting to pay a difference of around $91, but was instead charged $171.50 by Priceline. They stated that this was the price the airline agent gave them when rebooking the ticket. This new price of $533 was not listed anywhere and I’m convinced since the agent could not tell me where this discrepancy is coming from that Priceline robbed me! The customer service was AWFUL. The 3 agents that it took to get this ticket booked shows a severe lack of competency and/or lackluster training of their agents. This company should not be in business. Direct airline bookings will be our practice moving forward.

I was having problems booking a car on Priceline.com website, I was attempting to book a flexible rate (I took a screenshot even because the page would not accept Amex). When it finally booked, NO contract was emailed to me, nothing. Until a week later I was billed in full and a receipt that said it was non cancellable. The worse part is, the representative I chatted with told me I had until the day before to cancel, because I INTENDED to book a cancellable rate because I thought a better car might come available. Lo and behold, they lied to me. And I got stuck with a pile of crap car rental for $200 more than Enterprise.

Very unsatisfied with this experience where it helped at all. We're not allowed to stay in the hotel due to a lack of communication or awareness that we were supposed to pay a deposit that Priceline did not inform myself. Very disappointed Priceline didn't care. We spoke to the supervisor as well. No ❤️ in the matter.

Our flight home from FLL to BFLO was delayed and we would not be able to catch a new flight until the morning, So while my husband was on the phone with the airlines, I was on my phone trying to find a place to stay and Priceline kept popping up so I looked at Priceline's availabilities, reviews and prices for hotels around the airport for that night we went ahead and booked The Link Hotel. Priceline's reviews on the place weren't too bad and we figured we'd only be there a night.

Beware of this company’s deceptive practices & refusal to accept any responsibility or issue refunds! I booked an Express hotel reservation for Carlsbad, NM and the hotel they chose (which was shown on site to be in Carlsbad) was actually 70 miles away! I called immediately & spent over an hour speaking to 5 different employees/Supervisors who just constantly repeat the no refund policy over & over again & refuse to listen to the actual issue. Seems to be no way to escalate to next level, as they all stated that they aren’t allowed to give out Mgrs contact info. Unbelievable that they manage to get away with these scams! Never again - lesson learned!

Priceline charges taxes and fees twice the purchase price of the TICKET. They get around the best price guarantee this way and rip off unsuspecting customers. How? Priceline trip number **. Purchase date - Oct 9, 2022. Payment method - Mastercard (**). Billing name - Cynthia **. Ticket cost - $180.00. Taxes and fees - $236.56. Number of travelers - X1. Flight subtotal - $416.56. Total charged - $416.56.

Priceline advertised a car to rent at their location at the Atlanta International Airport. When I arrived to pick up car, I was informed they didn’t have a car for me. I stated I already paid for it online and why would they advertise a vehicle and have me pay for it with the expectation of attaining it? They said they was sorry, so I asked for a refund and they told me I can’t get my money for five days! Are you kidding me! First you do false advertisement, then to add insult to injury, you keep my money for five days. The worst experience ever! They didn’t offer me another car or anything. The lady at Thrifty Car was horrible and rude! The lady on the phone said her name is Annie and her number is #**. The worst experience ever!!!

False Advertising! I chose a deal that guaranteed a 4 star hotel within a certain area. They gave me a 3 star hotel that has terrible reviews on every site out there, including Priceline’s, and are refusing to give us our money back.

I am Canadian. Booked Hertz car via Priceline. Priceline emailed me with the remaining balance of 240 CAD. At counter they charged 240 USD. Priceline refused to accept the error or reimburse. They insisted I call Hertz. I called Hertz three times and they said to call Priceline. I spoke to three different people at Priceline and they refused to honour the price I was quoted in the email. If you are Canadian do not believe the quote you get from Priceline by email. They will not honour it and there is nothing you can do. They will not help.

First off, the lie when they say the deal is like reviews are high, they are lower than stated and they give you a subpar hotel which you're stuck with. Customer service sucks and they don't care to help you when you point out the hotel should be what is stated or have this. They don't do anything to help you. It's non-refundable. They say Priceline should say, "We are crappy and don't care about customers. You're stuck with a crappy bad service, awful breakfast." Priceline, you get what you pay for.

I have booked on many vacations Package site and I have to say that Priceline takes a gold medal for the worst experience and customer service. I was overcharged for my vacation package and then I tried to cancel with the 24hr return policy. I was only refunded for the flight. I called and was able to speak to a supervisor as the customer service rep couldn’t help with my issues, but he didn’t seem to want to answer my questions and a few times he did he said that his answer is final and won't change. So, if there is anything wrong with the booking and your need to cancel or would like a refund, good luck.

They just offer an attractive price and ask you to provide all details including the Bank details to book the tickets. Once you provide all details, they just revert back stating the price they provided is fake price and the seats are not available at that price and hence you need to pay extra, if you want to book your ticket. They also use fake names to communicate with customers and when I escalated, the so-called CIO (I know it is again a fake person) stated it is company policy because of duplicate names. It looked so fake, so wanted to alert all of you before providing any details, be aware of these facts with Priceline.

What an awful experience I had with Priceline in last few days. I bought economy tickets which had 24 hours money-back guarantee. My plan changed and called within 12 hours and the Rep. told me that I need to contact Airlines directly. I called the airlines and they said, "You booked form agency and we are not responsible." I even have travel protection plan bought from them and the Rep. were completely unaware about it and couldn't help me. Now I lost my travel tickets in addition of protection plan which I paid almost $100 for 3 tickets. Please don't do the business like this. Without us, customers, you can't exist in the business.

My son innocently booked airfare & hotel through Priceline. Their come-on is great pricing. What they neglect to mention is that there are many added on prices connected to airlines & hotels that are extremely subpar. For instance the parking fees @ the hotel he booked were never revealed until we arrived. The fact that a Sheraton hotel has no heat, inadequate safes in room (batteries duct taped to the inside of the wall) which failed often. Elevators that also didn't work properly. The fact that only some rooms get microwaves, without even an option to pay for them.

I have been a Priceline customer since its inception in 1997. I've traveled to 59 countries globally for over 35 years, so I understand the travel process and policies. I've had numerous issues from mis-rated "4-star" hotels that were, at best, 2-star, to car rentals that were sketchy, at best. Although it was inconvenient, I was able to address the issue with Priceline, and I receive a refund or the names were changed. I've had "non-smoking" rooms reserved by Priceline, that ended up being "smoke-filled." One of their "4-star" hotels close to the Atlanta airport was, at best, a "1-star" hotel. It should have a been given a "4-stab" rating because it was in a very dangerous area.

I have used Priceline several times and am very careful. Recently while booking layover hotels for an upcoming trip, I entered the date and added 2 children and their ages, searched VIP deals, chose a hotel after looking at a few different ones. After booking, I went on to book another hotel for the return layover, selecting airport vicinity, it booked us a hotel far away from the airport, we will be arriving late at night with two small children. Not impressed!

I went on your main site. Put in for a car because my son graduates the army on 14 December I had put in for a car that offered free cancellation. The original cost was 207. I had put in my information, but except noticed that it was cheaper than originally said. Scroll down and realize that it was cheaper than it should of been. I then noticed it didn’t have travel insurance and call and ask why they switched it. I want and it and they chose to not give it to me. If a customer wants something and is willing to pay for it and you give them something else and act like it wasn’t their fault when it was. Then wouldn’t fix it. It’s not like I didn’t want to pay for it. They didn’t want to give me the travel insurance. So they can hope to take my money if something happens. You should be ashamed of yourself.

I don't even know how to accurately convey how frustrated and infuriated my experience with Priceline left me... I booked a vacation package through them late this summer for a trip in November and the whole appeal was that since we booked it as a vacation package, it would be cheaper and our flight and accommodations would be lumped together. 3 days before our trip, I find out that our flights were only taking us to West Palm Beach and not the Bahamas, which is where our accommodations were. I called customer support to ask how we were supposed to get there and the lady I spoke with informs me that even though we booked it all together as a package, our flight would not be taking us to the Bahamas.

By far the worst company to book anything. Booked flights, thought I was getting a good deal. When I went to check the price again the prices drop, ask if I was able to get the cheaper price. Was told because of the type of tickets I booked could not be change or refunded at all, so be it. Well it turned out the cost that I ended up paying with all the luggage fees and upgrade on the seat, I could have saved more money with booking myself with the airline myself. Never again.

Recently I booked a trip throughout Priceline to Quality Inn in Queens, NY. The rooms were dirty, bed sheets were not changed as it was stained with hairs spread throughout, floors were unsanitary, and heater was not working. At my booking, breakfast included which it was not going to be provided, and parking was limited, which contradicted my booking requests. At the lobby, there were many other customers checking out apparently with similar complaints. I requested a refund, but the attendant at front desk stated that it needed approval from a supervisor, who was not available at the time of my arrival. La Quinta’s later on denied Priceline the right to refund my booking, which has classified my booking as non refundable. I DO NOT RECOMMEND THIS HOTEL.

I called customer support because the wrong name was given to airline. They are rude and refused to refund me the 75.00 for their mistake. I asked for a supervisor and was told by the agent who barely spoke English that the answer would be the same.

I booked a hotel last week. I have never used Priceline before. The only reason I was taken to their website but I googled hotels near me. Long story short, an emergency came up and I had to cancel this booking the same day. I called to cancel and Best Western confirmed cancellation. 5 days later, I have still not received my refund. I called Priceline and two workers stated that the charge was nonrefundable. $88 down the drain for a hotel I didn't even stay at. How is that even legal? Do not book with this company. They are crooks!

I typically book directly with a preferred company, but it was Thanksgiving weekend and prices were out of control. I checked Priceline and decided to give it a try. I used Priceline to book a car rental with National and found a great deal that was half the price I found with National directly. I had zero issues. After paying through Priceline and reading the fine print about No Changes/No Cancels/No Refunds, I checked my booking on the National site and all my info was there. When I arrived at my destination, check-in was fine. After returning the car a few days later, I got a receipt from National and an email from Priceline. All good! I would use Priceline again.

I booked a car rental for my parents who came to visit, paid all for insurance and to my surprise when I get to the office, they told me that I need to pay for mileage and so many insurances when it states unlimited mileage when I did the booking. Ended up without a car and had to pay for Uber for a whole week. DO NOT BOOK WITH THIS COMPANY!!!

Extremely bad customer service. Booking.com has better price with free cancellation but Priceline agent refused to best price guarantee. Would not recommend this to anyone specifically do not reserve through express deal, it's a ripoff.

People, please!!!! Do yourself a favor and book your flight somewhere else. I bought an international travel package (hotel + flight) from Booking.com, but the flight portion of the package was handled by Priceline. Mind you my travel is in December, but the flight has been modified 3 times already with an 8-hour layover in some case. Last week, upon checking my reservation to make sure nothing has been changed again, I was astonished to see that my return flight has been cancelled without any notification.

I am, or should I say, was, a VIP member on Priceline. Within one month I had five different hotel stays. During a family emergency, I booked a room while traveling. Because I gave them a different email address, but note that the credit card, my phone number, all of the billing information was still the same, they refused to give me credit for it. There were two additional evenings stayed at a hotel during that event. This would have put me at a higher percentage of discount, they refused to help in any way. The customer service representative kept repeating the fact that the email addresses must be the same. I countered and indicated that many people have more than one email address, but the credit card and phone number associated were identical. Out of frustration, I gave up. It was a nonsensical, circuitous conversation that went nowhere, nor was I given an opportunity to speak with a supervisor to rectify the situation.

We needed a car in LAX to see my dying Mom. In the fine print there is NO cancelation. Given that my Mom passed, I am stuck with a rental payment that I won't be using. Calling Green Mobile and Priceline just gives automated responses. I would highly recommend using an establish car rental - if you have to pay more, at least you don't pay until you actually use the service.

I googled a hotel and found a Priceline.com link for this hotel. When I clicked the link and completed filling in booking info on booking page of my selected hotel, the Priceline.com application pop up a list of three hotels including the hotel I wanted with "Get one" button, which the Priceline.com calls Pricebreakers. I was misled I was still booking the hotel I selected. After I got booking confirmation, I realized the Priceline booked another hotel for me. I immediately called the priceline.com and explained their application misled me and I would like to change the hotel I wanted. The priceline.com customer service manager was rude and helpless. She kept saying "The only thing I can help you is No change and No refund." I was terrified by this company's practice and services. I will never use the priceline.com

Priceline’s express deals and rating model is extremely misleading. I recently stayed at a 2.5 star hotel. The rooms were extremely filthy. The carpet had stains all over. It felt extremely unsafe and unclean. These low quality hotels are surviving due to Priceline’s Express deals that do not reveal the hotel name before you make the booking. Caution: Do not fall for Priceline’s express deals. It can be a health hazard (read bringing bed bugs at home and spending thousands to eradicate them, touching other persons dried up body fluids etc.)

I recently wanted to surprise my wife who booked a flight to the Philippines. I got all her flight information and called Priceline to upgrade her flight to business class. I was told that there would be a $350.00 fee on top of the fare difference, which I agreed to. After 15 minutes, the agent came back with a price of $2,600.00 plus the $350.00 fee. I said go ahead and I am ready to give her my credit card number. She placed me on hold for more than 30-minutes and when she finally came back, she apologized because they had no more seats at that price.

I purchased two flights and a rental in June of 2022 for a trip to Hawaii the very next month. Unfortunately, my mother passed two days before our fly out date. We cancelled and received a travel credit per flight. We did not receive a refund on the rental car. We had one year from the original purchase date to reschedule. Fast forward to November when we call to reschedule. We planned everything out using the Priceline site and called as the email instructed. The representative could not find anything close to what we paid for our original tickets. ALL prices were over what we paid. The flight dates and details we found and provided to him was over by $1000 per ticket causing a difference in the credit/ticket price. We were aware that there might be a difference of about $300. The cheapest difference we got to was a little over $300 and we were losing days!

American Airlines changed time of flight making it minutes from my next flight so I had to cancel the trip I booked through Priceline that I also paid for trip protection for. Priceline gave me a credit to use only through Priceline not American Airlines and when I tried to purchase another flight it wouldn’t allow me to use the credit through the app, I talked to two different people on the chat on the app who were asking me for the same information multiple times and they didn’t need any of the information, all I needed to know was how to use the credit because the app only allows you to purchase with a card again. After wasting time on the chat taking me in a circle I was finally given a number to call to be able to use the credit.

I booked a car rental by selecting Priceline calendar and after booking, I realized that it booked me for the wrong month. Within 10 seconds, I cancelled the booking. I was still charged 210 dollars. I called them, and they said, "Too bad, it is our business policy. No refund. Too bad. You should have paid attention." This is undoubtedly unethical business practice. I hope the government can punish businesses with such money grabbing policy.

I booked a hotel through Priceline and was told it would be like a Holiday Inn Express. The shower head was moldy. The bed sheets were stained. There was a hole in the wall. And when I called. They could offer me a coupon… to book another hotel with them. Avoid at all cost.

I had purchased tickets for my daughter to travel to Japan. There was an adjustment that we had to make to the routing. I contacted Priceline and after multiple days & hours and hours of hold times and run around, they never offered to help and kept pointing the finger at the Airline. When I contacted the airline they told me that Priceline booked the tickets and they were the only ones that could make any adjustment. After being lied to and many more hours of runaround by the extremely rude reps at Priceline, I ended up purchasing a return ticket directly from the Airline.

I was scammed $600 by Priceline. Be careful with this company! They are repopulating the dates in their website to get your payment and not give services. I’m 100% I submitted the correct dates but when recorded they change the dates to get your payment and not have to give the services. I will never use Priceline again, BEWARE!

Our company has been using Priceline for the longest to reserve our rooms wherever our job takes us. I reserved 2 rooms tonight and found out that we didn't need 2 rooms after all. I called to get a refund on ONE of the rooms and they denied the refund because my contract showed the roomS (plural) could not be refunded. I wasn't cancelling BOTH rooms. I only needed a refund of the ONE room and still the supervisor denied it....OUR COMPANY WILL NEVER USE PRICELINE AGAIN.

Priceline is condoning bait & switch practices with rental car agencies (ACE CAR RENTAL). Does not have a shuttle service from LAX Airport to ACE Rental Car as advertised. Priceline & ACE Rental Car will tell you, "there is nothing we can do" or you need to take a couple of busses, uber or taxi. I found out the hard way & will never use a fraudulent company as Priceline or ACE Rental Car. Don't say you have not been WARNED!

Put in my search criteria to reflect pet friendly and then was offered a great fast deal. Turns out the hotel is not pet friendly and Priceline refused to refund or replace hotel. I've used them for 20 years in excess of 10000 a year and will be headed now to a travel site that will respect my repeated VIP membership! BUYER BEWARE! Priceline is owned by the same company as Expedia, Orbitz, Hotels.com and Travelocity, - so you might want to avoid those as well.

Valerie

My car rental clearly says unlimited mileage. When I get to the counter on the day of pick up they said that I was unable to go to Georgia. This was through Priceline and Fox rent a car. I attempted to call and verify if I would be able to go to Georgia, but only a machine answers the phone and refers you to foxrentals.com. Priceline said that I could not get a refund.

I book a room and canceled it and this company still took the money out my account even though I had a medical emergency. Do not book with Priceline. Even when I told them they didn’t care. I called the hotel. They said they would give me my money back. Just have price line call them and they wouldn’t.

I booked a hotel through Priceline because they advertised free cancelation up to 48 hrs prior to reservation. It was 11 days out I called customer service which redirected me to Booking.com. I told the guy I needed to cancel due to some family emergency my buddy had who was going with me. He said since I had already been charged and it was so far from the reservation date I could get a refund. I told him I need one more day to confirm with my friend he can't go.

Priceline uses disguise in many different forms. They will still charge your credit card when flights/hotels are unavailable. Caused my CC to fraud red flag me on my phone and emails. They have very bad deceitful tactics. Stay AWAY.

Priceline is ** on their cancelation. If you book through Priceline you are screwed if you have to cancel, no cancel policy, they don't accept any excuses, none, not even Covid. One of the largest companies and the have a no cancel policy. Sv skip Priceline and go straight to, ie Hertz to rent your car, they will cancel your reservation if need, without any pushback..Priceline supervisor in broken english said, "Sorry for your luck," and hung up.

We booked on Priceline.com, six nights at the 1908 Lisboa Hotel in Lisbon, Portugal. We arranged travel from USA via Greece. We paid a premium for a reservation that permitted cancelation up until the day before arrival, $1,633 in total. On the day of travel I became very ill and tested positive for Covid-19. We contacted the Hotel upon testing positive for COVID-19. We were told the terms of cancellation expired at midnight the night before, six hours before we knew about the Covid positive test. This date was three months after we paid in full for our cancelation-advantaged reservation. We expected a refund for two reasons. We could not travel being Covid + and risk spreading the infection. And secondly, we knew we paid a premium for a cancellation policy.

Horrible experience, hidden fine print tricks and lays. Will never book with this company again. They trick you to buy wrong stuff and when you show them the clear cheating and deceiving they turn around and just make it your problem.

I purchased my tickets 6 months ago from St Louis MO to LAX and then to Manila. My flight time was changed. Now I'm not scheduled from LAX to Manila! I have a return flight from Manila but nothing to Manila. Now I'm playing phone tag with Priceline and the airline. BOTH Priceline and Philippine Airlines are blaming each other! I've been calling both companies to fix their mistake. After several times I still don't have the flight, I paid for. Next time I'm just booking my trip directly with the airlines! There's a reason Priceline has such a low rating.

I'm unable to get my rental car and unable to get a refund. Now I'm out of money I don't have. This has been the worse experience I've ever had. I will never choose Priceline ever again. I'm in a state where I know no one and have no transportation and will not be given my money back.

Left on Thursday11/10 RIC to CLT - flight to FL got canceled - Airlines couldn't rebook to get me to FL in time for a cruise on 11/11, I returned to RIC the same night. Asked for a refund for the return flights that weren't used. I was offered a trip credit but it would cost me $99 to do that. No help at all! Will NEVER use PRICELINE again!

I have a reservation in hand saying I had a car. I flew into the airport and spent $700 on the tickets because Priceline was the only one who “had” a car. The airport was still 30 min from the car so I had to get a $60 Uber there at 11pm. Got there and despite the reservation, I was told by Alamo they have no cars available. They told us and several customers Priceline does this all the time. They stated they do not check inventory they just always have a booking available to allow you to book then if you get there and they have a car you get it, if not you don’t. So now $760 later I’m stranded in the middle of a tiny town with no rental cars or hotels for at least an hour and needed to get 3 hours away.

I cancelled my flight in February of 2022 and was given a credit for the amount. I been trying to use my credit since then and they are trying to get me to pay more for my ticket, or they will act like something is wrong with their system and they can’t find it, or they would just hang up on you. THEY ARE CRIMINALS PLEASE DO NOT USE THEIR SERVICES, YOU WILL GET SCAMMED!!

I booked a car from the website, I requested a child seat. Paid everything upfront, When I went to pick the car the company charged me another 140 dollars for the child seats, When I called Priceline they told me they don’t care and hung up on me. I have used this website before. However after this experience I won’t use them or recommend them to anybody.

First I want you to know that I will NEVER use Priceline services again to book a hotel reservation! I had 2 options to book my specific hotel, $105 for non-refundable suite or $116 for refundable room for date over a month away. I meant to choose the refundable option, which was a really a no-brainer, since there was only $11 between the two options, BUT I made an error and chose the non-refundable option.

MAKE SURE YOU READ THE FINE PRINT!!!! I am out $500+ because of Priceline. I pre-paid for a rental car through priceline using a visa debit card. Because the purchase went through, I assumed that a visa debit or prepaid credit card would be sufficient at the counter. However, they would not release the rental car to me and also refused to refund me, for the reason that I didn’t have a “real” credit card.

These people steal your money. Do not I say do not fool with these people. They will take your money without you renting a car even if you can’t make the next day or your bank is close whatever. They still take your money and the car rental place will not let you get the car the next day. They take your money with no refunds and they don’t tell you that or it doesn’t show until you get the confirmation page after you already paid for it… DO NOT PAY FOR ANYTHING ON HERE. BAD SERVICE!!!!

Do NOT use! 100% FRAUD. Booked car rental through Priceline. Car rental company still charged me for the rental. Paid twice for the car reservation. Priceline did not give me a refund. 100% SCAM company.

Worst experience ever!! We rented a car for two weeks in California to ACE RENTAL through PRICELINE. As soon as we arrived to ACE office for picking up the car they wanted to charge us with an extra insurance fee, hidden in the small letter of the contract. The car was crap. In a few hours we realized the car vibrated when breaking and there was an Oil Change Alert, we let ACE know about it, they made us take the car to Pepboys but ACE didn’t want to take charge of the repair. They said they’d repair it in two weeks after we return it.

My flight with American Airlines was canceled due to poor maintenance on American airlines, called Priceline because American Airline would not refund me my ticket because they gave me an alternative getting me to my finale destination at Midnight, when in fact I was to be at my finale destination at 1230pm, Priceline nor the airline would refund me nothing of my 1000, stating they gave me an option even thou it did not work for me. I will never fly AA or buy from Priceline again. BUYER BEWARE IF YOU CHOOSE THIS ROUTE..

Buying trip protection failed after successfully booking and purchasing my wife's trip to Vegas. We were on passed to three different associates over the phone yet none was able to help after escalating three times. Last two customer service help were Sharon and Japheth. Calls took almost an hour, and still did not get resolved. We got passed off three times, to three different customer service associates. All three with the same answer – "Sorry, can't do anything about it. You can cancel the trip, and try adding the trip protection with the purchase of the ticket again"… The last CS (Japheth) says "it's not guaranteed that it will work, but just try again"… Cheap price for sure, but we'll never buy from Priceline again. They are not guaranteeing it works when you want to purchase the trip protection with your trip – how can someone be comfortable with that?

Absolutely THE WORST customer service. I will never do business again with them. I spent hours on hold this week trying to have someone there correct a typo in my name on my recent reservation. No one would help me, they told me to call the airlines, the airlines told me to call Priceline. I was stuck in the middle, but needed this corrected to get thru TSA. Going forward I will work with the airlines directly. Yes, It might cost a little more, but will be worth it to not have to deal with Priceline in the future.

Well I understand that there are times where you get a great deal but no there will be cancellation refunds which is understandable in the case you know you're definitely going without a debt 2 weeks before your travel then there is a nature situation that occur in life that is not under our control such as flight cancellations and hurricanes. I still could not receive and did not receive a refund and tried several times and even requested for a car rental to be reschedule for the following/next week. Be aware that you will not receive a refund if something happens. That’s not under your control and or even a reschedule so if you have flight delays/cancellations for even a hurricane you lose money completely.

Recently some of my family moved to MI. I booked a hotel through "Priceline", unfortunately, somehow, whether me, or digitally, the booking was for the wrong city. After driving from FL to MI, and being exhausted when we arrived to their house, eventually wanting to go to our hotel, I google mapped it, and lo and behold it was the wrong city, it was actually almost 2 hours away. So I tried to cancel the booking online and couldn't. I tried calling the hotel with no answer, calling no less than 15 times, with phone ringing until it hung up on me. I contacted the same hotel chain in the city where we were, and tried to get them to either cancel the reservation or move it to where we were, but they couldn't, and said that I needed to contact the other hotel.

I booked a HOTEL for one night. They sent me to a roach infestation place with rats running around. Trap house MOTEL. Drug addicts everywhere!! Nothing about the description AT ALL. Did not give refund and did not find me an alternative place at 10:30 at night. I basically was out my money and had to find another place. Their response was they could give me a 20% coupon for next booking with them. REALLY!! BEWARE!! Can’t even speak proper English- like you're calling INDIA. Furious and will blast them everywhere every day!! Do Not trust this Priceline website- they advertise for places they have No idea what they are even like!!

We purchased a Bahamas vacation package. The website instructed me to select travel days and then it automatically selects the destination after it allows you to select your departure airport. We came to the Bahamas with the kids to find out after leaving the airport that the resort is in another island. We were sent to another island. We went and fly domestically to the appropriate destination to end up in a motel in a deserted area in the Bahamas. It’s super scary area with bad reviews. I called Priceline to receive the most stupid answer. “We can cancel the reservation for you” the supervisor said. No hotel replacement and the airline fee is already wasted and they want to only refund the hotel. Honestly it’s a garbage website and horrible experience.

I stayed in Ft Worth Tx at Sonesta Simply Suites. From the people hanging out in the parking lot and around the entrance, it appeared to be an hourly motel. The room smelled strange and was in need of repairs. It was a non-smoking room, but had a burn hole in the comforter. Cabinet was falling apart and filters in A/C were clogged and filthy. The only thing good was the location. I contacted Priceline and since I didn’t complain to the hotel, they said they could not issue a refund. I didn’t ask for a refund, I expected Priceline to at least give me credit toward a future stay, for promoting this rundown and scary hotel to their clients.

We booked air travel from the states to Rome four months in advance, itinerary was great. Priceline changed flights, leaving us FOUR minutes to connect in O'Hare to Rome. We spent countless hours with Iberia and American Airlines who said they cannot touch the flights and changes must be done through Priceline. Priceline said to call Iberia and American. Around and around. Finally the reservation was changed (we thought) to a 55 minute connection which was doable. When we arrived at the airport, our reservation left us FOUR minutes at O'Hare to connect. No changes were ever made. American Airlines corrected it morning of travel. Never again.

Priceline sales department online and over the phone for the most part is exemplary. Priceline customer service customer relations in regards to resolutions due to errors created by agents of Priceline is deplorable to say the least. As a repeat customer who has had several reservations executed correctly and effectively only to find one reservation, a simple error turn into a customer's nightmare. What should have been a simple resolution, due to agent error, that created a cancellation of no fault by customer became a nightmare.

Rented a car using Priceline and due to the hurricane had to return it early and Priceline will not refund me for the unused days. If you are reading this and work hard for your money like I do don’t use Priceline, People go to jail doing far less than Priceline.

For the past 125 days, we are struggling to get our refund back. Every time when we call, we get a reply like "within 5-15 business days you will receive your amount". No changes in their reply for the past 5 months. Please don't even use the PRICELINE.

Asked for half of my money back..I booked a hotel for the amenities. The amenities are seasonal. Priceline doesn’t let you know. I was told to take the issue up with the hotel. Better off booking directly with hotel. Found out prices are the same as Priceline VIP.

Hello, I believe that is my moral duty to let you know my experience with Priceline. I made an express car rental booking with Priceline. Two days prior my trip I phoned and asked to please change the pick up location and offered to pay extra money if necessary. I spoke with 4 different representatives and one more manager. Their questions were very intrusive about my reasoning of changing which made me very uncomfortable. All 5 crew members told me that nobody can help me. As it was an express booking I am losing almost $300.

All I wanted to do was talk to an actual person but both the phone would hang up because I don't have a trip number and the person I was chatting with Velle wouldn't help me. I tried to tell that person that when I call I get hung up on. All I was trying to get was pricing for 3 adults leaving Atlanta going to Dallas because of a death in the family. Therefore, we need open ended tickets for the flight home. That's all. No one would help. It is ABSOLUTELY RIDICULOUS that you can't get a live person on the phone!! Fix your system.

I booked a Hotel and Car rental from Priceline. I booked the wrong dates for both. I was told that I could not change nor cancel the trip as it stated in the agreement. I never saw that. Yes, it is my fault for booking wrong. I didn't realize at the time that I had done that. So this is what I did, I booked the hotel and car rental the same day to pick it up and check into the hotel, Nov 6th I did the same thing for drop off a checkout on Nov 11th. I live 1900 miles away traveling from Wisconsin to New Mexico. So therefore I'm unable to do that on those dates. I cannot check-in/checkout the same day that I get the rental car and return it.

Literally the worst company I've ever interacted with. Booked a car at the SFO Airport. Get there and the company they set me up with is not at SFO - it's at a location a half hour away via shuttle. Annoying but I tried to let it go. Get to the shuttle location. They are running a 5 person shuttle once every half hour with a line of 20+ people. Awful but we wait it out. Finally get to the sketchy location after the driver spent the entire drive on Instagram to a huge line with one customer service rep. Get through that hurdle to find they literally don't even have a shuttle to get us back at the time we need to return the car. Called Priceline with this info and they were unwilling to help in any way. No refunds or help. Absolute joke of a 'company'.. We left their vendor after another hour wait for the shuttle to book with a location actually at the airport Priceline had claimed we were booking with to begin with.

I tried booking a flight through priceline.com, roundtrip from Kansas City to Jamaica for Jan 2023. I selected a flight to Jamaica through American Airlines and returning flight through Spirit Airlines... Priceline said it had a payment issue with the card I was trying to use... and then I received an email from Priceline that said the trip I was trying to book had been canceled. So I assumed I needed to call my credit card company to figure out what issues were causing this (that was 2 nights ago)... I had a voicemail yesterday from someone I had difficulty understanding that said something about the Spirit Airlines Flight and to call the number back...

I know my Title sounds like a Spammy McTrollbot, but Priceline is actually really fast and easy to use. I promise you i'm not a robot. It is the go to app I use for my Touring business and helping my business when I'm short on cars. It's easy to differentiate from different companies and offers. So I'm sending nice totally not robotic review here honestly in hopes that I stop receiving the email surveys about how great the experience was. It was great all times. A few times I had to wait for cars for an hour or more, but that was the car company's and that's not Priceline's fault. They are just the messenger. I even checked I'm not a robot at the bottom of the submission page. Blake