Priceline Reviews

Ok we all know hotels have a deposit in this day in age so I know to look thru all the fine print to find this information as I found out the hard way on my first trip thru Priceline I get to hotel that I all ready paid for thru price line to find a 100.00 deposit which Priceline did not include this information on the price breaker you don't know what hotel until you pay so besides this now I know better correct

After considerable time talking to multiple Customer Support people I was told that there is no one I can talk to in order to resolve my issue.

What you do, if this was you? I booked with a Red Roof Inn and PRICELINE was not accepted and was left in a bid in Georgia, NE Atlanta area. Could stay anywhere and PRICELINE could not find ma a hotel. I was stuck. I asked for a refund and have not received it in 1 business day. I received a credit of $ $9.67, Instead of $65.97. Nor have I got a call from Management. I have not gotten a call back from the Escalation Team. They left me stranded without a place to stay. This unacceptable.

Accidentally, my computer auto-filled my last name to a reservation I was making for my husband. They had him standing at an airport for 2 hours as we showed our IDs, marriage license and documents to show our mistake. Regardless, they couldn’t fix the name mistake and he was left at 2 am in a city with no other available cars. It cost an extra $600 and hours of stress and headache. Never use Priceline or make sure you triple check that your computer doesn’t change or auto-fill.

I am never using Priceline again. They still charged my card when I cancelled, and trying to get ahold of anyone is insane. Takes hours, then it's the run around. I am out 500.00, having to dispute. But could take 90 days!! They do not care! I tried to tell them, unexpected surgery, they do not care

Used Priceline to book 3 hotels. I was given a receipt by one of the hotels and the price shown was $40 cheaper than what Priceline charged me. Tried contacting Priceline and was told the hotel should not have shown me the receipt and there was nothing they could do about it. Will call hotels directly from now on and deal directly with hotel as they will match Priceline prices.

I booked a trip with Priceline.com. They overbooked my flight and I wasn’t able to get to my final destination, which included my hotel room package. I called them to cancel the hotel and they did not.

This is how the email they sent reads: “Your feedback is important to us! We know you have an opinion and it'll help us improve! Tell us about your flight to San Jose, CA. Take our survey.” Rating buttons don’t work. I had a horrible flight experience and wanted to provide feedback and after writing a lengthy explanation of my experience there was no “submit” button. There was no way I could find searching online to communicate with them about this. I don’t like that at all. Since they don’t “Say what they mean and mean what they say” I don’t trust them and will not do business with them, especially seeing the reviews posted here.

suggestion.

I rent a car with them to Avis, due to the fire condition in Alberta I been task to work on fire since am a firefighter, so I can not travel to Halifax, we will deploy in the forest area, they told me I have to cancel only 24 hours prior the pick up date or I will not be reimburse. Fighting fire. I got no time to be on the computer so the moral is don't use them.

Guys, be very careful when booking via Priceline. I booked a car rental from priceline and was confirmed. I saw my credit card and saw amount debited to HERTZ. I received no emails or text. I wanted to make changes and called priceline. Priceline told me that my reservation was with hertz. I called hertz and hertz told me that my reservation is with Uber.

I rented a Ford Edge for $152/day, which I thought was inclusive of the for a 1 way car rental w/different drop off locations, other car rentals advertise the same car at a much lower rental rate per day, so it is advertised at this rate for a 1 way rental. After The rental was complete, I was charged an additional $140 for the 1 way drop off. I picked the car up Fri @ 5 pm, had 2 full days, then dropped it off @ 10:30 am on 4th day, yet I was charge for 4 full days for $752. I booked thru Priceline, so I thought those were my total charges except for $60 gas fee to Dollar, but Dollar charge another $212, for a recovery fee, airport fee, & taxes & gas fee. Priceline says in their agreement that additional fees may apply, but no specific reference, certainly not $212 worth of additional fees on top of $749, it's completely misleading, additional fees are not clear upfront, I will never use them again & I am writing this review so other consumers don't get ripped off like I did.

Priceline absolutely sucks, second time using and both time has been worse experience. They charge you a price and then a whole different price at the car rental. You can’t get no help from them other than them telling to contact car rental, and car rental telling me I have to contact Priceline. Both are refusing to take responsibility. Will never use Priceline again and customers beware.

Worst experience with Priceline, I booked 5 star thru Priceline but found prices were higher than hotel website. No price match guarantee as promised for VIP members. Poor customer service. No accountability.

This company has no intention to help customers. Our flight was cancelled by AirLine and Price Line completely refused to re-book or refund for the cancellation by the Air Line. For sure do not use them. Go to the Air Line directly. By far the Air Lines have better customer service.

This agency does not communicate properly with its hotels or customers. It booked a room online through Priceline on a certain date. I go to the hotel on my appointed date and I improved my room to a better room. The hotel successfully canceled my other reservation without charge. I paid for the room and Priceline did not offer a refund despite what their customer service told me on the phone.

I am very dissatisfied with Priceline's phone service. I called to ask about handicap accessibility and the man told me in order for him to complete the search he needed my card information and then I had to pay today. I was asking about a shuttle to the medical center in the city I was trying to book a hotel, as I didn't see that on the website. He literally wouldn't help me unless I booked with him, today, and asked for my card number before he could proceed with any searches. Maybe I misunderstand what calling their customer service entails, but I thought they would be more helpful and not only try and obtain my card number to collect money straight away. Not pleased at all, and will not be using this site again.

I booked reservations on Priceline. Got to the hotel and they couldn’t find my confirmation number or my name. Priceline is a scammed and would not give my money back. I Will never use them again. Run.

I am so alarmed at what Priceline has done for my hotel booking. My plane was cancelled 1 hour before departure. I called priceline and they said because it was a plane issue they could refund the hotel. I was advised by their (priceline) representative to cancel my reservation and provide flight cancellation documentation (both of which I did). Two days later they (priceline) emailed me to say no refund would be issued!

They make the prices look great but they will add huge taxes and fees. They sneak it in and the very end!! Also they will not refund. I was charged for 25 day car rental when I only rented for 24 days. The rental return time on paperwork was off by one hour so they charged me for a whole day. They are very sneaky!!!

Dealing with Priceline has been a nightmare. I had a trip booked and my mother passed away so I could not complete it. I was given credit for an American future flight which has proven essentially worthless. I have tried to rebook a ticket with my $225 credit and every flight Priceline gives me, there is a "difference" of over $250- $500 I would need to pay. I have been on America's direct website and I can fly cheaper without my credit- how does this make sense? I should not be able to book cheaper on the same airline with no credit than I can with Priceline using a credit. They are a predatory company, steer clear.

This service is no longer needed as the hotels and airlines give you the same deals without all the fees and if you need to cancel you can't get your money back with Priceline, but if you book direct you can. Priceline makes up some sort of excuse as to why they can't give you the refund even though right on the airline's website it should qualify for a full refund.

First time using them, attempted to book a flight for 5 people that totaled $2,218. I entered all the info to book, clicked "book flight" and received a message that the flight was no longer available. I went back, found another flight for a few bucks more, entered the info and was again told "this flight is no longer available. I went to the airline site to book the same flights, at the exact same price (interesting I know!), of course the flight was available but my card was declined.

I have used Priceline to book flights, hotels, and rental cars for years without issues until today's hotel reservations. It was always a delight using Express Deals because they are normally lower in price in exchange for not revealing the name of the hotel until the reservation is paid for. Today, I did just that. I booked a hotel in San Bernardino using express deals for $151 a room/day. When completed, the name of the hotel was revealed and, to my dismay, the hotel is advertised on the same website for $121 a night (exact same room features). I called Priceline to get a resolution. 2 customer service personnel later there is still no resolution. They make it seem like there is nothing we can do. The first person said that I will receive a phone call from his supervisor.

I have used Priceline for years without a problem... until now. I chose their deal, they choose the hotel after you select your package. When they sent the hotel information, I googled it... ALL of the reviews mentioned the cockroach problem, drug dealers in the parking lot, and the doors not locking correctly. One review even showed pictures of blood on the shower curtain and the sheets. When I contacted priceline (6 times) and told them the situation, every one of them told me there was nothing they could do. They said that they absolutely would not give me a refund even if it was not safe. When I called for the 7th time the person was amazing and understanding and refunded my money. I just could not believe they would expect me to stay alone in such an unsafe and disgusting Place!

Very tricky. Cheating in name of best price guarantee policy to attract customers. I booked a flight for certain itinerary on April 11 '23.. and checked the price today April 30 '23. The hotels prices were almost $130 less than while we booked.. When ask for price change and claimed ..they said within 24 hrs we should claim money price guarantee so that they may refund.. Really? Every customer don't tick the clock for 24 hours and keep on checking prices. Cheating Priceline website..

I booked my hotel through Priceline 3 months in advance. Upon arriving I was informed they were overbooked. They said they would try and find a hotel. They did find me a hotel, but it was in a very unsafe area for a female to stay alone. I was in town for an event and would be arriving back at the hotel late. The parking lot late at night was a little scary and I don't scare easily. My room was on the end next to the exterior door which was purposely left wide open all night. Needless to say, I was not well rested for my events the following day. I slept with my car keys, planning a quick exit through the window should something happen. Instead of a safe stay in a nice hotel at the Courtyard in a safe area of town, I was booked into a sketchy hotel in a scary neighborhood. It was a busy weekend in town and this was my only option.

Bought flight insurance... Wife visited elderly dad... Took a bad turn... Covered by insurance.. Priceline wanted 1-father's medical records, 2-notarized letter from Dr... All this for a$150 return ticket... Typical.

Original reservation had their computer continually change the dates I required. When it looked like the problem was solved I completed the booking. Upon checking the confirmation I found that the dates were wrong again. I followed up with the Priceline people right away and was told to contact the hotel. The hotel, surprised, said it wasn't their issue since the booking was with Priceline and they took the payment. Back to Priceline I go and a different operator said that all that needed to be done was to create a new ticket which he did and I received with a confirmation of the correct date.

Booked through Priceline to save a couple dollars and regret every minute of that decision. Called to change the name on the hotel reservation 2 weeks prior to stay and they assured me it was no problem. Name was never changed. Guest had to pay for a new room even though the room was prepaid. Now between Hyatt and Priceline no one will take ownership of the mistake that the name was never changed and neither will refund me the cost of the prepaid room since they labeled it as a no show.

I booked a hotel reservation and when I arrived at the hotel my reservation did not exist. The hotel contacted Priceline and still no reservation. I asked Priceline for a refund but was told that was not possible. I had to book the room directly with the hotel and I've been fighting with Priceline ever since trying to get my refund. I have made many calls and have been told they are looking into it but no refund. Not to mention the price online quoted does not include the extra fees therefore Priceline was much more expensive than booking with the hotel directly. I would never book from Priceline again.

If you book hotels through Priceline, BEWARE that if you make a typographical error on your hotel reservation, such as select the wrong date, once you book a non-refundable hotel, Priceline will NOT support you. You WILL be stuck for that charge. My letters to Priceline went ignored after I responded to their letter informing me they could not help me. After over ten years REGULARLY using Priceline, I have decided to move on to another booking agency. One that supports their customers. I also have a Priceline Visa card that will now get stored away, never to be used again.

I used to use Priceline a lot to book rooms. Lately, I pay in advance and when I get to the hotel, they tell me they are sold out and that Priceline will rebook me in another hotel. It happened again last night. Priceline could not rebook me in another hotel. Had to sleep in my car. I will NOT use Priceline again.

I have asked Priceline to cancel and refund my son and I’s American Airlines tickets due to my son passing away. It took so many holds and calls and many days I have been calling back, then finally I asked to speak to the manager, and he finally decided to directly email AA to cancel and refund the money back. I got an email from American Airlines after a couple of days that they had refunded my money back to the card I used. I checked the card which is from Affirm and it only refunded $32.02 which is supposedly $596 so I called them and asked why only $32.02 and they said because Priceline have not given them the money back.

Where do I start? They offer complimentary breakfast. False. Pictures of rooms not quite the same. Bathtub paint peeling off. Toilets grime. They say you get a Bayview just because you can see a little body of water after the warehouse and freeway. Doesn't make it a view of the bay and hidden charges for parking in a hotel. After bringing it to their attention they offered me a 15% off my next booking which is a joke seeing they offer a 15% discount if you book early. That's like a slap in my face. Thank you Priceline and the Ramada in San Diego. I wouldn't go back if it was free. Go to a motel and get a better experience. No joke.

Went on Priceline to rent a car. Made my reservation, paid extra for the insurance. I show up to budget, no cars available. And none available for hours. How can Priceline tell me I have been confirmed when no cars are available? Best part, Priceline will not refund me for the insurance despite what their policy says, “Will be refunded if car was not picked up.” Super shady. Will never use Priceline again and will just go directly through car rental company.

Priceline makes my blood boil. On trying to purchase a hotel and Airfare package, the website went on error, without explanation why my purchase did not went through, so I reattempt paying. Until I found out they charged me almost $6000 on booking that did not even went through. When I called their customer service, they superficially say "ohh it will just fall off your account". It took 10 days and I am stuck not able to use my credit card because of the dangerous and fraudulent business practice of Priceline. I have a major bill I had to pay that is delayed. I have never hated a company until I encountered Priceline. PLEASE SAVE YOUR SELF, and STAY AWAY FROM PRICELINE.

Super deal at 70% off right? Wrong! Hotel overbooked and turned us away at midnight after a long day’s travel. Several frustrating calls and a day later we were refunded and given an additional $18 for our inconvenience. Really?!? Why bother? Never again.

On April 19, 2023, stayed at America's Best Value Inn, 2126 Willis Rd., Richmond, VA. I was extensively bitten by bed bugs. When I requested a refund, the hotel and Priceline refused, even after I provided photos as proof.

I booked with a hotel with Priceline for four night Niagara Falls two queen beds and breakfast for four person. I was surprised with one bed and no breakfast and didn’t let me in. I have to pay extra to let me in. I call Priceline customer service and was very rude so I don’t advise anyone to book with them. It’s scam.

I booked an Express Deal through Priceline which did NOT disclose the name of the hotel I would be staying at ahead of time. Other Express Deals I looked at included resort fees in the total but the one I purchased did not. This is the reason I booked it! Otherwise, I would have waited or purchased a resort stay with Disney directly since pricing would have been the same!

I'm sad to report that the first (and last) experience I recently had with Priceline was a terrible one. I am traveling for a work-related convention this July 11th, 2023, and was told by my CEO to be present until Saturday, July 15th (not the 14th, as I initially believed). I booked a hotel through Priceline, only to hear two hours later that I would, in fact, NOT need a hotel room on the night of the 14th, because the convention was ending that day (not the 15th). Therefore, an additional night in a hotel room was not needed.

I went to Priceline.com on Thursday to book a room for Saturday. I left the site and went back and started the booking over. I forgot to change the date and I accidentally booked for Thursday. I immediately called Priceline, not to cancel, but to just move the date up 2 days. Too late for cancellation when I booked, and I was told I would have had to cancel 3 days prior.

Scam scam. I hate Priceline!!!! Never again and don’t mind the one star. It’s zero for me!!! I booked too fast. Made a mistake and I can’t do anything about it at all. It’s only been 3 days smh. I learned a lesson. Take my time.

This company along with another company I've yet to find out about any other ones yet but I'm sure they all do it. These travel agency companies are falsely advertising discounted rates for members. Discounted rates for VIP members but in all actuality they are falsely advertising. They are racking up the rates and then saying they're going to give you 10 15% discount on your next booking but that's because they racked up the rates. I've been booking hotels, motels for the past month. Been traveling and I went to use my husband's phone because it said a specific price on a hotel and then when I clicked on it the price would change and then when I sign in the price would change but when I did it from my husband's phone I got the price that I searched it for. Paid it for that price.

This was the old fashioned display of BAIT & SWITCH. I selected Hotel Viking and you gave me Wyndham Hotel of Newport....and charged me..That's just wrong!!!. Sadly enough I trusted your website. No worries. I will never use you again and I will tell everyone in my dealership what just happened. It's pathetic to think you take advantage of customers like this...Trust me. I will copy and paste this review on every website I can find....HORRIBLE CUSTOMER SERVICE...THIEVES!!!

I booked a hotel through priceline in Gallatin, TN on 4/15. Everything went okay until I reviewed my bank statement days later and say they charged me twice, once for the hotel I stayed at and another for a hotel I never booked. I explained to them I never book nor stayed at this second hotel. They refused to give me a refund because I was a "no show" for a room I NEVER booked. They also have hidden hotel fees they don't inform you about prior to your booking. SCAM SCAM SCAM and terrible customer service!!!

Went on a vacation in February 2023 and had a very bad experience. Posted a review on Priceline which just vanished. Called customer service and they were rude and unhelpful. Still unable to post my review to this day. No resolution and no help.

Never book with Priceline because if you book with them and your flight is cancelled ..regardless if the airline cancelled due to a national disaster this company will not refund your money. I booked this trip over 42 days in advance a bundle deal which was flights and hotel reservations. On the day of my trip the airport in Fort Lauderdale was underwater to where the FLL airport closed down. It was on the news and weather channels. I reached out to Priceline and the hotel about what was going on as well as a refund as this was beyond my control in order to be refunded. Priceline tells me it’s nonrefundable they have to wait for the hotel (The Strat Hotel and Casino) to see if they will make an exception for the refund request. Why? How is it fair I pay for a stay for several nights but didn’t stay at this hotel at all. Exception for what?

Correction: I got a refund after the 24 hour period. The airline policy allowed for the refund. Booking.com gave me a credit stating it was the airline policy; when I checked there was no credit with the airline. When I went to redeem it within the year of ticket purchase I was told 'redeem' actually meant to take the flight within a year of having bought the tickets (regardless of when the original flight was for), rather than re-purchasing the tickets within a year of the original purchase date. So priceline got to keep my money for free.

I purchase a package deal for Dominican Republic ,spent over 6k .Day before airline delayed the trip, lost one day. Coming back again same thing. If you call Priceline they don’t want to deal with you. They make cheap deals with airline and resorts and steal your money. I travel around the world. Best site is Expedia. They are more professional… Price line and booking.com never buy.

I have fully paid for rental my car in advance. Once I reached the office to collect the car , they asked for additional USD 1200 as insurance. The insurance is not added to their prices, and not allowed to make a refund. I lost my money. Very bad reputation, very bad customer service.

I made a hotel reservation on Priceline yesterday. I quickly realized that they booked the wrong date. I immediately tried to get them to change the date or not charge me. They told me that I had to call the hotel and the hotel told me that I had to call Priceline to get them to cancel. The hotel wanted Priceline to send them an email to confirm that it should be cancelled. Priceline told me that I had to wait three days before they would send the email. Meanwhile, my credit card was charged for the room which I didn't use and tried to cancel. I will continue to try to get them to send the email to the hotel and credit my card. I doubt that I will ever book a room on Priceline again.

Priceline charged my account without my permission. They claim I had made a reservation but failed to provide me a receipt or itinerary of said reservation. And they charged my debit card for said reservation.

I looked up a reservation today at an hotel and had looked it up using the right date trusting that they will keep the same dates. I made the reservation but when I got the confirmation it was for the wrong date. I called Priceline the EXACT SAME DAY within Min. of the reservation being made and they kept me going in circle. They said I had to contact the hotel. The hotel tells I have to contact priceline. They charge me the money but for the wrong date and can't cancel without losing the money. 1st time using PRICELINE. Make that the last as well

A group of my friends and I booked a trip to Florida and because Airline Prices were so high we went through Priceline and had them book it. We were traveling on a Thursday and on Tuesday in Ft. Myers the hurricane hit. Our AirBNB canceled and even though the airport was closed, American Airline and United (that is how they booked us) did not cancel, therefore they would not refund our money, but gave us a credit, mind you with a certain percentage off.

Nonexistent customer service if you can not make a phone call. Multiple times on this trip out of country itinerary says all rooms are paid for but the hotel wants paid for 1 more room. Pretty sure I paid for an extra room the first time. This time I have no help contacting through message or the garbage fire automatic chatbot. Left me arguing with the hotel. How embarrassing, I won't ever use this service again. Eat one

I booked hotel through Priceline on the 1st to stay on 2nd to 3rd. Somehow I was charged $55 to make the reservation. Didn't stay the 1st made reservation that day. Of course Priceline says it the motel. Motel says it Priceline who did it. Of course they got their fee already so all is well in their world. I'm screwed. So if you use priceline check your card charges cause they have no problem with you being screwed. Like I said they got paid. No longer their problem. They will not back you up.

This is the worst mistake I have made in booking a trip. They pull you in by saying you can save money on a bundle, and no fees or little fees. If you have to cancel or change your trip you get mostly none to very little back. And even if the car company is willing to give you your money back or the airline company, they do not want to honor that. They tell you they will send an email to the company that promised you they would refund the money, And it could take within several days to your travel date before you hear back. I was literally transferred 4 times, and still to the wrong person to handle the car rental refund as each department handles something separate. The wait time was 15 minutes!

Rented room. Paid with credit card thru Priceline and Priceline does not tell you that you have to pay a cash deposit at the motel I booked. So then I call Priceline and the lady calls the motel and cancelled my reservation without my permission and now my wife and I have to sleep out on the ground because it takes days to get a refund and we are homeless. Do not use Priceline.

Priceline is a scam -- DO NOT USE. I booked a rental car using Priceline, initially happy that the cited price was moderately lower than the car companies themselves offered. However, what they don't tell you is the Priceline quote is not the rental fee. The rental company charges you as well, and I ended up paying almost twice Priceline's phone "estimated total." This is outright fraud.

When booking my hotel stay in NYC no problem. Great service. The problem came when I saw that the hotel was 67.00 cheaper per night. I called immediately and was told to send a link to Aloft hotels. I sent link and was told not the right link. When I arrived at the hotel the manager assisted me with link and they claimed I still sent the wrong link. Three days later after about 8 calls and 8 email correspondences with booking.com the sister company I’m still trying to get help with price match. Easter Sunday I’m in a call again trying to get assistance. In the future I will hook directly with the hotel. I will never use third party booking again! The reps just read from a script and didn’t seem to understand what was going on. It’s a scam!

I made a reservation through Priceline, and they advertised that the hotel I was booking had a pool. I had specifically booked this hotel over another as it had a pool. When I brought this to Priceline's attention they told me that they booked this through another site and I would have to contact that company to resolve the issue. I never did business with this other company and I don’t see how Priceline thinks it’s okay the push the responsibility of their website on to their customers and other companies they may use to assist with their business.

I booked a package for three people; when I arrived at our hotel, I was told the room was only reserved for two people. I requested a refund from Priceline and booking.com and was told they couldn't do anything about it. I booked a package and received three flights, a three-person car ride, etc. But the hotel was only for two people. This makes absolutely no sense. Priceline customer service deflects, saying it's my fault for not choosing a 3-person hotel room. How did I book a 3-person package and only a two-person hotel room was included? When I reached out to Priceline, they sent me to booking.com, then booking.com sent me to Priceline. As a VIP member, this is the worst service ever; I will never use Priceline or booking.com again.

We paid for better seats on airplane, got stuck in back of plane both way trips. Also we paid for baggage and when we got to the airport we had to pay again. So why pay for Priceline's expensive picks and not get what you pay for. Will never use again!

The star rating is because it’s needed in order to proceed not because it was deserved at all. I booked a trip to Miami in November 2022 through Priceline. It consisted of Flights, Hotel and Car Rental. For April 2023. My flight was delayed and when I arrived to the airport and called for my car rental they were closed and did not open until 3 hours later. The car rental company is Fox Car Rent, another horrible service. I had to pay for a cab to take us to the hotel. Then had to take an Uber to Fox Car Rental for them to tell me they had no cars available and I had to contact Priceline. I then contacted Priceline for them to tell me that their policy is to email the car rental for them to confirm that we did not get the vehicle for them to process my refund, which would take 5 business days. If I didn’t have anything else I would have been stuck and stranded. This is how Priceline takes care of their customers.

Contacted Priceline’s customer service about an issue with a Hotel stay that was booked through them. In short they said, "Sorry about your experience, there is nothing we can do about this!" I will never use them again!

I recently visited Priceline looking for a room for a 4 night business trip. I had just come home from a trip to the same town, and my stay at the Kalama Hotel/OYO Hotel was terrible, with a bed that had springs coming through the entire mattress, so I wanted to avoid staying there again. Priceline offered me an Express Deal on a room that they claimed was normally over $100 per night, for $67, so I went for it. Upon receipt, I was informed that I was staying at the Kalama Hotel, which they listed as a 4 star rating…but they list the same exact hotel, under the name OYO hotel, for under $50 and give it only 2 stars…so they have one hotel with two names and ratings…and when I called to speak to a representative, the person told me that it was on me, and didn't offer any explanation as two why they have one property listed under different names. I will never use Priceline, ever again.

I place a trip reservation on February 10th. I got a better rate through the hotel directly and cancelled the hotel portion of the trip with Priceline. They assured me I would get a refund and I received a cancellation confirmation. As of today, 4/5/2023 I have yet to get the refund and they can't give me a transaction ID or any confirmation that it was sent. They keep telling me it's an issue with my bank. Same bank for 30+ years... I doubt that. What a terrible experience.

My reservation was cancelled on April 1, 2023. The room was cancelled through the hotel because they did not have television services. I contacted Priceline on April 1, when the room was cancelled by the Hotel. Below is their email communication. It has been over 72-hours and below is what they are telling me by email: "Please accept our sincere apology for the delay. Kindly be advised that we are still in communication with our hotel partner for a resolution. We will update you via email as soon as we receive a response from them. We appreciate your patience in this matter." This is poor customer service. I WILL NEVER USE THIS SERVICE AGAIN.

I booked a vacation through Priceline. I selected a flight to Virginia and three hotels. Every time I tried to click on a flight time it would tell me I was too slow and the flight was all sold out. This happened 20-25 times! Finally I checked a box that said I was ok to have one stop. I got a flight. I also booked a car rental. When I checked my reservation a few days later I found I had no car at all and the flight was to a totally different state! The return flight was from a third state! I called and talked to about four different agents and supervisors. I was charged $400 to cancel the flights.

Thought this was a reputable website. Called at 10am because of an issue with our reservation. Ended up being on the phone till 1pm. 4 different customer service reps, 1 dropped call to supervisor and at least 4 lies/misinformation. One person directed me to the hotel to solve the issue. The hotel said I should have booked through them to not have the hassle. Called Priceline back and told they have no supervisor (haha), that the hotel were the bad guys and that they had emailed the hotel. The hotel said they don’t get emails from Priceline. Lost my money and never using them again even if they were to give away hotel rooms.

Rented a Dollar Rental car through Priceline in Orlando. After feeling duped by the “Buick Regal” advertisement, waiting in line for over an hour at car rental counter (behind 25 people) at airport and having to pay over $200 in additional fees, I requested to change drop-off location and both Priceline and Dollar refused to approve the change. Never again. They scam customers through false advertisement and will not fix any problems.

I booked a hotel online through Priceline and I spent hours searching for one. I picked one out that had an indoor pool. They booked me one with an outdoor pool in the middle of winter! I called Priceline to tell them this was not the original hotel I booked and they were rude. They wouldn't switch me hotels. They wouldn't give me a refund. They wouldn't even listen to what I was saying. I was so frustrated I started crying. I am the customer and they treated me like nothing. I won't use them again.

I chose a price breaker deal that was supposed to save me money on a more expensive hotel at a cheaper price. Less than 24 hours after booking I find the exact hotel for about $130 less and it has a cancelation policy, which a price breaker does not! On top of that, I tried to submit the price match and was unable to do since I found the deal on the app, which does not have a URL and URL is required. So I eventually logged into the website to at least get a price difference refund and submitted a claim. When I booked, it stated I saved 22% on my booking which is a definite lie. Called the customer service and they were ZERO help. I will never again use Priceline, they scam you.

We used Priceline to book a hotel. Not only was the hotel disgusting and Cockroach ridden Super 8 DeFuniak Springs Florida but Priceline wanted nothing to do when we asked them for a refund. I will never use them again.

I booked a rental car from Carwiz through Priceline. Carwiz ended up being an extremely shady company and effectively doubled the price of our rental so we tried to cancel through Priceline. Priceline made us repeat our story and had us on hold yet would not give us a refund. Will NEVER book with them again.

I'm so disappointed in you Priceline. It was good to travel a lot with you guys. I like the Priceline so I introduced you to many friends. I am in Korea for a while and booked a flight ticket for my son to come to Korea on March 16. On March 21, I received an e-mail from the Priceline that the flight ticket was canceled unilaterally. I checked it and talked Asiana Air thay said the ticket canceled but they did not handled refund so I accepted and bought another ticket at other company.

Priceline has gotten worse year over year. We use Priceline for business, but will not use again. They booked an engineer twice on the same flight, leaving and returning. Won't credit for their mistake.

I will never again use Priceline for booking flights. You’re basically paying for “stand by” and good luck getting to your destination. Not only did my son get denied TWICE by the airlines for not having seats for him they refused to let me cancel and refund my money. He was stranded at the airport for over 10 hours by himself. I ended up having to buy another ticket from the actual airlines to get him home. This was the worst experience for a mother trying to get her son home.

Priceline charged me for a cancelled flight. The call center is overseas. The employees who answer the calls have no authority to solve any issue but they don't say that. They just put you on hold for hours at a time. I tried 3 different days for hours to resolve the issue, never spoke to anyone who said, "yes I can take your dispute." They need to be investigated. People should not be treated the way I was treated by Priceline. Not good business. I'm betting they're hurting for cash and taking advantage of their customers. Save yourself a lot of aggravation and don't use them.

This was my first experience using Priceline. I booked an express deal that stated, a "4 star" hotel would be selected and revealed upon booking. When I received the hotel I immediately went to the site and also to Yelp for reviews. On the site I noticed how outdated the rooms and the halls were, but no big deal. When I read reviews on Yelp it painted a completely different picture of the establishment. Complaints were mainly about customer service, desk attendants, the upkeep of the room, with pictures of proof, and finally, ROACHES! The reviews were all pretty recent.

If you dispute a charge with you card company of a hotel on Priceline, DO NOT TRY TO DISPUTE WITH PRICELINE FIRST! I purchased a 3 star hotel in February 2023, and received a booking to a rundown, wall paper peeling, homeless voucher rooms with no security door locks. I contacted Priceline to notify that the hotel they booked was grossly overrated. After several attempts and over 2 hours of talking to customer service, Priceline was only wanting to resolve the bait and switch with a 5% off my next booking. I verbally and virtually declined the offer, but it was sent to my email anyways.

Booked a hotel through Priceline, hotel ended up being the scummiest hotel I've ever been inside of. So much so we ended up checking out a day early and going to a different hotel. Called Priceline requesting refund for unused night, was told by them that the hotel would not issue a refund to them, therefore Priceline would not refund me either. I travel often and will do all my booking through competitors from here on out. 0/10 would not recommend Priceline.com.

I would never recommend going through Priceline for your needs. They will charge you for the entire time of your reservation and if your plans change, you're out of luck. Going through their customer service yielded not only their agent hiding behind their arguably anti-consumer policy, but the agent I spoke to heavily implied that neither she nor priceline care if I return or recommend them (Of course I will never use them or trust them again). I feel robbed of 5 days worth of renting while I'm willing to bet the agreement between priceline and the rental car company will be for the amount of time I actually had the rental.

I had rented a hotel in Orlando, FL with Priceline for the very first time and the rate on the hotel and reviews made the hotel seem like a 5 star hotel. When I got to the hotel I seen the environment outside and I was so upset!!! It was the worst hotel in the street. There was women in short dresses standing in front, police officers inside the hotel I guess looking for someone then when I got to my room the tub was dirty! Instead of having a closet door they replaced it with a bathroom curtain. There was roaches in my bedroom, it smelled disgusting plus I guess someone cleaned their hands on the wall because you can see handprints all over.

NEVER USE PRICELINE!!! They will take your money with no chance of a refund!! After booking a room and accidentally putting the wrong date in, I attempted to keep my reservation, and change the date. I was told I had to pay for the mistake date, and the new date.

I booked a flight from Toronto to Victoria for February/2023 Swoop through Priceline. Unfortunately due to weather my flight was canceled and I was given the option to request a refund as there were no other flights available. I did so and received an email that my refund was being processed. After waiting several weeks I still did not see the refund and was told by Swoop that it was in fact Priceline that had to send the refund. I spoke with a Priceline agent who said that they needed to look into it and would email the accounting department. She asked me to call back 2 hours later. I called back and was told that they hadn't heard anything so I needed to call back again in 2 days. I questioned why I needed to keep calling them and was told that that was the way it worked.

I have had the worst experience with Priceline and I will not be using them for any of my future travel plans. What would appear to most as a non-issue has turned out to be a nightmare. I bought an online ticket for myself, and then later on purchased another ticket for my son (a minor) through an Priceline sales agent (via phone). At the time I was advised that the two tickets were going to be linked, since the minor could not travel unaccompanied. Three days ago, I received an email that my son’s ticket had to be reissued because of some flight changes. After the “reissue” I noticed that some flight details on his ticket differed from mine. By the way, according to American Airlines Airlines the ticket reissue never happened, but that’s a different story!

To make a long story short, they have a non refundable cancellation contract that’s not made clear when booking. I made reservations for a extra day then what I needed, immediately called and talked to a representative who tried to fix it with a new reservation and recharged that same card from my first reservation and I told her I’ll need the refund from that reservation before I could make a new one. She said it’ll be 5 to 7 days to get a refund so I said ok and canceled my reservation so the 5 to 7 days would be up before I go on my trip. Called a couple of days later to check the status of my refund and they told me I won’t be getting a refund back because I canceled my reservation. Lost $500. Never again!

I rented a car through Priceline for a day in Miami. The car rental company was off site. It was not at the airport. The rental place was 4 guys running the business from a trailer. When I got there I got in line in the sun like everyone else. After an hour of waiting I made it inside the trailer. The man told me they had no more cars for anybody. When I asked how it was possible they didn’t have a car for me when I had a reservation. He told me that Priceline had overbooked them. I went back to the airport and called Priceline. I spoke to a rude representative who kept correcting the pronunciation of my name. She was no help. She informed me that it was Priceline’s policy to research what happened and that she couldn’t do anything and that the investigation would take 2 to 3 days to complete.

I purchased a ticket and purchased trip insurance which allows me to cancel if something comes up, or so I thought. I had a death in my family and had to cancel or at least receive a credit for the flight I book. When I tell you that each representative I called would forward me and place me on hold I am not telling you enough. I was on hold for approximately 1 hour and 46 minutes. I started to feel like Phoebe on Friends holding. I was already upset but they just wouldn't or couldn't help me. One representative told me to call United directly. United told me that since I brought it with Priceline they would have to cancel or reimburse. I called back and was told that the person answering didn't have "flight" experience and one guy answered and told me that he would have to call the airline. I reread the itiniery and it stated that I could change the ticket but I am afraid that I end up buying another ticket and getting robbed.

Priceline made an error on the car pick-up location, and I was charged for their error. They apologized and said that due to their non-refund policy, they were unable to assist. Unethical and very poor customer service. I advise that no one book through Priceline.

Tried to get a car in Merida, Mexico. When Priceline sold it, all looked good, until I tried to get it from the rental company. It turned out, besides not existing at the airport, when I finally found them 1 km away from the airport, I had to purchase an additional insurance. I refused, obviously along with the car. Now it is impossible to get the money back because "I had to cancel 24 hours prior to getting to know that". Ridiculous. My loss - $1400.

I booked yesterday. Got to front desk. Said card used by Agoda and Priceline declined the card. I had to pay with different card. Now there is two charges. I talked to Agoda. No luck. Very incompetent. Then today chatting with Priceline go nowhere. First they find me within 2 seconds loss me. Wasted $ on two credit cards and time wasted through customer service on both. I want my money back.. Never again. I will only use Booking.com.

Screwed us on our reservation and lied about rates so we ended up getting stuck with a crappy hotel at a higher rate than we could have booked at a different hotel without this POS site. I absolutely do not recommend using this site to anyone unless you want to get screwed.

I booked a Priceline rental car today. When I punched the pickup time, it was set for 6 PM. Two days later, the dropoff I set for 5 PM. When I received my itinerary, it said the drop-off was at noon. I'm unsure if it had reverted to that before my final booking or what. I contacted Priceline within 4 minutes of booking to have them change the drop off to 5 PM, not noon. They said they could do nothing because it was a set price. I told them the price was the same as I was billed for two full days. Again, nothing they would do. Now I must reserve a second reservation for just 5 hours and pay for an extra day. So while trying to save $35, I spent an additional $120—my first and last Priceline experience.

I booked a hotel thru Priceline and I don't know why the reservation was showing my first and middle name initials and my last name. They helped me with the Hilton to correct my first name with no problems. This wasn't a big deal because my initials actually are correct but my first name, middle initial, and last name show on the card and I wanted to avoid any issues at the front desk. Thank you Eric for helping me, employee #** you helped me with this one!

This was my first (and will be only) time using Priceline. My family had a vacation planned months in advance to go to the South West and after a long day of travel, we were ready to pick up our vehicle and get started on the last leg of our journey. When I booked, I used my credit card and listed the driver as my partner (He prefers to drive but doesn't have his own credit card). There were no red flags at the time of booking and so when we got to the rental counter, we were told that they couldn't release the vehicle to us because I prepaid for the rental and the card and the drivers names didn't match. The kind woman at the counter suggested calling Priceline and explaining the situation and asking to cancel the current booking and rebook the exact same thing but with myself as the driver.

I booked a fully refundable 3 night stay in St George Utah. I needed to reduce the trip to two nights and so I did that online, they made me cancel my original booking and create a new booking. The pricing stayed the same so I thought no big deal, however when I needed to reduce to one night is when the problem started. They failed to mention that this new booking was nonrefundable and I could not change it. I called and talked to several different managers and they all said there was nothing they could do. I WILL NEVER BOOK THROUGH THEM AGAIN. Super sneaky move.

I went to book a room and by accident the dates were incorrect. When I realized I immediately called Priceline and was put on hold for over a half hour. When the agent came back to me he told me if I cancelled the reservation I would be out the money I paid or they could try and change the dates. I literally booked it 2 mins ago. You can't cancel. Ok looked it up. Pices through the site were the same for the correct dates. Ok just change the dates then np. Agent comes back and tells me it's 250 more for the new dates. Asked for a supervisor. Tells me that if I cancel will be out the 600 I already paid and that when changing the dates the hotel get to pick the rates so I can pay the additional 250 or lose my 600. Will never use again. Crooks.

Had roaches wandering around my room (took photos) on our 4th day. Told the desk and they acted offended. What? Priceline you need to stand behind the hotels you're recommending and putting us in!!! Don't use Priceline folks. They're cheaper because they put you in questionable places.

I booked a room in Daytona beach and upon arriving the room was musty smelling. I looked at 2 others that smelled the same. I have asthma and another lung disease that I explained to management. Priceline refused my refund. The hotel was nothing like the pics on Priceline. The swimming pool was demolished and you had to walk up the road to get to the beach. I paid for beach access and didn't get it. Priceline is a joke. Priceline and Grand Prix hotel in Daytona beach are false advertising. I think these companies that are booking places for people should have to go to the places and see for themselves what they are booking for people.

Yes we made reservations with Priceline. When I called to check on with hotel we were told they were canceled because something happened to credit card. It was on a Friday. Come Saturday they were in the credit cards again and it cleared then even though we did not stay at the hotel and we were told he was canceled. They still took her money and will not give it back. I think it's very unfair 'cause it didn't tell us it was canceled. Stayed there but they told us it was canceled so he made a decision somewhere else. They didn't want to listen to me. When I called kind of rude. I just would never do business with them again.

I can’t believe I book a hotel for 6 persons in puerto Vallarta and when I call the hotel they tell me Is a family suite but they just pay for 2 persons or they can charge $1200 extra. I don’t have that money at the moment. This suppose to be our last 3 days for vacation I call Priceline and they can’t do nothing for me. If I’m cancel they just give me the 30% of my payment. Now I’m in a city when I don’t know nobody, no hotel and not money back. Today is my last day in this hotel and I supposed to stay on the RIU Jalisco hotel tomorrow thru Thursday.

I started in Booking.com that clearly indicated all pricing was in Canadian dollar. I chose the trip I wanted and paid for it. I got a confirmation email stating the amount that was charged with only the $ sign (no indication of currency). My credit card was not charged until two days later when I could no longer cancel or modify the reservation. When I received the charges on my credit card, it turned out to be in USD. I could not log into Booking.com because they did not send me a confirmation # or a PIN code to access my booking. When I called the customer service numbers provided in the email, I got Priceline.com services. They refused to do any changes. After speaking with many representatives and supervisors, I was sent the contract with Priceline.com. It stated it is in USD; however, I had no access to that information before and after I booked. I had to beg for it.

When using Priceline please make sure you add on double of what you're spending. They don't add taxes and fees. Also the customer service is probably the worst I ever dealt with. I should of did more research. I was hung up on once. It was so loud in the background I couldn't hear the representative. I should of done more research. Watch for the prices, they look awesome, but don't include any taxes, surcharges and fees. That is why they offer you a discount by using them. I just will never use again. Live and learn.

Our Spring Break vacation was an horrible experience at Sonesta ES Atlanta GA. We booked this trip back in December. My whole family was excited to go until we got there. We called on our way down to see if we could check in earlier due to we were coming in ahead of time. The lady at the front counter told us we would have to pay an additional $50.00 dollars to check in early. We didn't have an issue with this as we were tired from driving and wanted to get in a relax after being on the road for several hours. The room conditions were abysmal!! The floors were nasty, the curtains and floors had stains, the second room had a soiled towel in the shower and hair in the bottom of the tub. We called down to the front desk and told the lady at the desk about the issues with the room. She stated that she would have someone to come and clean the room and "NO ONE" came to the room at all.

On March 5, 2023, I reserved a hotel through Priceline, the days March 17-20, on Monday 6, I called Priceline to tell them that I made a mistake, I chosen the wrong day, they told me not to worry. They will fix it on 2 business days. So I gave them the right days, but Priceline did not fix anything, I called back Priceline on March 9, Thursday at 12:02 am, Priceline told me the same thing as Monday 6, that they need 2 business days. Therefore, I was so upset and asked to speak to higher agent. At 12:14 am I called them back so they said that they could not do anything because I cancelled. This was my vacation money for this year. I would never, never use Priceline. Please people be aware of this company. They stole my money and my family vacation for this year.

I have no idea how Priceline still is in business. They have horrible customer service. They need to be closed down or have someone that has the ability to understand the importance of customer journey, service, and experience. They literally steal money from people daily. They do not care about customer service at all. Even if you have family death/emergency, or any unforeseen circumstance they do not care - In this case a car rental could not be used due to a family emergency and they would not allow you to cancel the reservation, rebook the reservation for a later date, give you credit for the reservation NOTHING. The service and experience at Priceline upsetting, disgusting, and an embarrassment to all service and hospitality industry professionals. I will never use Priceline again.

ON March 8th, 2023, I made the 7 hour drive to Virginia (from upstate New York), located where I was to be the next morning for an appointment, and parked my car to go on my phone and find a nearby hotel to stay in. I put 'hotels near me'. Up high in the list was the Priceline app offering a selection. Briefly, in only a matter of minutes I selected a hotel for that night, using Priceline, that was in my immediate vicinity - The Springhill Suites by Marriott. The lowest sticker price for a room brought my payment with taxes to $186. for the one night I was to be in Virginia. March 8th. The confirmation from Priceline came promptly to my phone, for the 9th of March! The day of my appointment, after which I would be already going home.

I have tried for 6 months to get my money back and they give me the run around. I have called 25 times and they say they are in the process, 20 more days. They are thieves and liars. I will never trust this company again.

I did a car rental thru Priceline for a week. Paid 522.04. My husband died and I had to return the car in less than 24 hours. National car rental charged for 1 day. Priceline made 464.00. Do not use...

Priceline offered us a discounted rate, no refund. I trusted they knew the property. It was a crack hotel. Called. They refused to refund my money. Be careful using this service. The rep I talked to was very rude. Wanted me to go back to the hotel and talk to the mgr. Told me the best they could do was maybe a 20 percent discount. No thanks!

We booked round-trip flights to Florida for our family vacation via Priceline. We flew Frontier. We purchased two bags when we booked our tickets since it is cheaper to buy online than at the airport. On the day of our flight, we checked in online early, and when we got to the airport to print our luggage tags, it showed that we didn't purchase any bags. My husband tried to contact Priceline. It was just a robot chatting with him, making him dizzy with the automated circling back and forth using AI keywords to address the issue. Nothing was resolved.

I was told when I asked specifically if breakfast and parking were included in my purchase that it was included. When I checked out at the hotel in Portland Oregon, I was charged additional fees for breakfast and parking. Liar, I also thought that I was talking directly to the hotel when booking my reservation. Online shows the Portland Hilton and address with Priceline phone number. EXTREMELY misleading.

My wife and I stayed at a hotel booked by Priceline. We had a family health emergency that cut our trip 3 days short. The hotel agreed to give us a partial refund and Priceline told us over and over that they couldn’t get approval from the hotel. I shared all emailed from the hotel with Priceline several times. After a month, It’s obvious they don’t care about the customer after they get their money.

I found your Trip: Trip number 2** At OLD WEST STUDIO LOFTS in TAMPA. Itinerary **. When we went to check in to our room, there was a crime scene and a dead body on site. The two managers, Emmanuel and Rasheen, assured us they would authorize a refund. We contacted Priceline and were told they had to call the property owner. They were unable to contact the owner and denied our claim. There has to be an escalation process that we can follow. We have been told the owner is in the Dominican Republic.

Booked a hotel for more than a week and when I needed to early checkout, they didn't honor their cancelation policy. Reason, hotel didn't approve. Hotel suggested to book with them directly which allows lower price and checkout whenever you want as it supposed to be. Same with airlines, book with them directly to avail their services. Done with Priceline.

If I could rate them 0 stars I would. THEY REFUSE TO GIVE REFUNDS OR CHANGE BOOKINGS! My advice is if you are booking travel, make sure you go through ANYONE ELSE because this company is a FRAUD and will steal your money! We booked a car and a hotel, paid upfront. Went to pick up our car because the hotel is 6 hours away, they gave away our car with no options for another, and since we had no way of getting to our hotel on time we tried to move the hotel booking. Priceline customer service AND the supervisor did nothing but make excuses for why they were taking our money. They offered NOTHING, no coupons, no refunds, no alternate hotels or days, NOTHING! DO NOT GO THROUGH PRICELINE, THEY ARE THIEVES!

Extremely frustrating. Wasted half a day of my time -- I had all the confirmation numbers, etc. They couldn't find my reservation. I had the feeling they purposely worked to make this process as difficult as possible so that I might give up & they'd keep my money.

I am a platinum VIP Priceline customer. You'd think that would mean something. I stayed in hotels pretty much for an entire year. Here is my issue with Priceline. They do not list the hotel's incidental charges. For someone like me who is on a budget, that is kind of important thing to know. Especially when every hotel operates differently. I stayed at 4star hotels that didn't charge any at all. I stayed at 2.5-3 star that wanted $100 per night.

Think twice before using them. After making arrangements I showed up at Hertz and Hertz said they didn't have any vehicle for me even though I had a confirmation from BOTH: HERTZ & PRICELINE. Hertz said third party vendors always over book but it really looks like a problem with both.

Attempted to make hotel reservations online with Priceline. Had problems with the web site so called Priceline on phone. Made 1 reservation in my name and my credit card and received confirmation. Made 2nd reservation in another name and paid with their credit card and received confirmation for double room. My credit card billed for 3 rooms. Hotel says Priceline made reservation in my name for 4 rooms. Priceline refuses to refund charges. Has been a total nightmare and will never use them again.

I recently purchased tickets through the Priceline website. Even though I clicked the "Round trip" button, Priceline booked two one way tickets. The airline cancelled the outbound flight but not the return flight. Because Priceline had purchased two one way tickets, ITA Airways refused to refund the return ticket. Priceline refuses to refund the return ticket. MAKE SURE YOU ARE PREPARED TO HAVE HALF YOUR TRIP CANCELLED WITHOUT COMPENSATION before booking with Priceline!! And don't trust their Customer Service people to be honest. I was given a fake email address to send my complaint.

As a long time Priceline customer, I was extremely disappointed with my latest transaction with them. We booked a hotel for an important conference my husband needed to attend. As he was attempting to travel to the location (PANTAGES HOTEL TORONTO CITY CENTRE), he started feeling ill. In these times of Covid, he wanted to do the right thing and cancel the trip. Priceline refused to refund the itinerary and blamed it on the hotel. You would think that both PRICELINE and PANTAGES would do more to protect clients and the community ar large. I’m disgusted by both businesses and the have permanently lost our business.

We booked a hotel room through Price line for amount of 471.72 on March 2, 2023 to check in on March 3, 2023. Our stay was booked for 6 nights. We charged the hotel to our Personal visa credit card. Price line took the whole amount immediately out of our bank when we booked it. When we arrived at the Ramada Inn Wyndham Seatac North we were told very rudely by the front desk clerk that we needed to pay an additional 150.00 for incidental deposit, which we had no problem paying. We gave the clerk our American express and he ran the card and came back and said it was denied. That is impossible because it's a business card and it is unlimited. We asked if he could try again and he kept saying it's denied and he then said he could only take cash. We told him we didn't have cash and that we needed to call price line back to be relocated because they refused our good american express.

When selecting package they was no indication as to extra charge for return flight upcharge for my carry on. Going to destination no charge for carry on. Returning I paid additional $70 for my daughter and myself to fly my things home. Extremely disappointed. This was United airlines. Never ever will I choose to package anymore with hidden fees and no way to get a refund from either United airlines or Priceline. Dishonest business and shady dealings with both parties.

If I could, I would give them zero stars. They are the worst company in existence. I fly frequently, and unfortunately, my United flight was canceled. Although United refunded my money quickly, I had to wait for Priceline to release my funds because I booked through them. Priceline repeatedly blamed United for the delay. Every time I tried to connect them on a 3-way call, Priceline hung up on me. After speaking with United, I learned that some companies use their own credit cards to book flights, and it's possible that my refund was processed through their account. United confirmed the refund verbally and via email, but I have yet to receive my money to this day.

Attempted to book plane tickets online through priceline.com. All attempts failed after filling out all information. An failed error screen was shown when trying to complete the transaction and there was no confirmation email sent or confirmation screen shown. This lead us to call priceline to complete the booking. Before proceed with this booking, we asked the person to confirm if there is any booking in our name. We were told the tickets were no longer available and thus the reservation failed. We proceed with the "phone" booking which we recieved confrimation. However, a few days later, there were duplicate charges on our credit card.

I booked a weekend stay with a Super 8 hotel through Priceline. Upon arrival I witness prostitution and drugs on the property. I immediately requested this reservation be cancelled and my money which was 192.00 returned so I could find better accommodation. They didn’t even attempt to find me any better options for a place to stay. Instead, they offered a 20% coupon towards my next stay. With no other options, I accepted the room, which was crawling with roaches. The hallways smelt like urine. This was the worst Super 8 hotel I’ve ever stayed at. I truck for a living, and stay in hotels very often. I will never use this source again.

UPDATED 03/06/2023: I attempted to book a package flight and a hotel for 4 people their system was given two error messages, 1, flight not available and 2, Trip not available. I called them and I checked on “my trip” there was no flight no hotel was booked. my 19 attempts to book were rejected. Now, I got charged from 3 different airlines, 7 flights for 4 people.

We made a reservation through Priceline and paid for a Ocean view room at a Royal Solaris hotel in Cabo. When I received confirmation the room was for partial Sea view, I called Priceline immediately and they said they will contact hotel and get corrected. I receive nothing so I contacted them again and got the same response, they said they will elevate it to management and contact hotel again. I received nothing from them so I called Priceline again (third time, now it has been a month since first contact and we leave in 2 days). Priceline now says the hotel now has no Ocean view rooms available. Bait and Switch! I paid for Ocean view room and now I am NOT getting what I paid for. I can't cancel because hotels are now outrageous $ and booked, plus my is airfare booked. I will never use or refer Priceline to anyone! NOT RIGHT

This is the worst experience I have ever had. I picked every flight option that Their website offered and each time I had to reenter a lot of information. None of the ones that they allowed me to choose for the price they quoted me they said were not available after a wait and deleting my information so that I had to reenter it. I went to another website and booked the same package and they confirmed the airline reservations first try. Same flights that Priceline told me were sold out. I will never use Priceline again and I will tell everyone I know about this experience.

I booked airline tickets, hotel, rental car through priceline.com. They took my money, cancel the rental car, gave me a refund on the hotel because they couldn’t get me another rental car… And then told me they’re keeping the money on the airline tickets. Called maybe 15 times. They just don’t care. Buyer beware. Do not use this company. They are awful.

This hotel experience was by far the worst of all time. DO NOT STAY HERE. They don't follow FDA guidelines building needs to be shutdown. Trash littered the hallways and elevator rooms are not fresh. No night help. Smells horrible. Traveled 5 hour to get there the day after check-in at 3am to a nightmare and rude staff had to downgrade because the room was completely dirty to another dirty room. Awoke around 9/10 am to a four alarm fire. I refuse to the manager I would not be staying another night. Told me he would give me a full refund only to get thrown in a loop.of calls and promise of a refund because I didn't even stay more than 6 hours there. I definitely will not book through a third party. Priceline didn't have or have many options. Just a waste of time. A big scam. I wish I did research on that place. I would have went else where. Priceline misleading you to believe you're getting membership discount and putting false reviews.

Priceline was excellent in acquiring me a room at a good price. But either them or 1 of their partners, Getaroom charged me twice for a prepaid reservation. 2 payments of the same amount was taken out of my checking account. When I tried to contact them to get it straight, they just gave me the runaround. Even after I showed them a copy of the 2 amounts taken out. They promised to look into it. But my 2nd amount was never refunded to me. I will never use their service again!

I recently booked a room at the Quality Inn Suites for what was advertised as $58 dollars for a 2 star hotel. One night of ease and no complications. Priceline does not tell you that the taxes may vary upon the booking or that with using Affirm, you were adding extra hurdles. They do not have the option of adding a second name to a reservation. They also state clearly in bold, Non refundable/non changeable.....but offer travel protection that does absolutely nothing. Why offer something that is useless but I digress. Spent all morning, attempting to add a name to no avail.

I was double charged by Priceline as well as the hotel. Priceline said they would get back to me. Sent a message that it was taking longer than expected, and then I didn't hear back. I contacted them, and they are hopefully taking care of it. I asked why the hotel charge was cheaper. I was told that the extra fees are their profit. Seems like the hotel being advertised would pay that. I thought you saved money using Priceline. Now it's just an expensive search engine.

Called four times to finally speak to a manager. Found 3 other websites that were cheaper than Priceline. Even went as far as guiding the manager to the prices I found from three other sites. Everything matched as far as dates, hotel, non-refundable, etc. Kevin (the manager) would tell me he had found a higher price when I was literally looking at the breakdown of fees from the other sites that were less money. Yes, sites, plural, because with every site I brought him to he would say the same thing. Priceline had the better price, when I was looking at the grand total from all three sites as we went through them all being less money. A scam at best and when I read Priceline’s BPG it stated if I found a better price it was guaranteed by 200%. Well I found out why they state this in their guarantee. It is because they will tell you otherwise even when the facts are displayed right in front my face at that current moment. I will never do business with Priceline again. I have my attorney looking into the issue.

I made a hotel reservation from 2/12/23 to 2/16/23 to this Knights Inn hotel in Hallandale, the room has black mold that just for spending one of the 4 paid nights we got sick, I complain with front desk employee and she told me that she will call the police if I complain about the black mold and how duty and smelly this place was, the Managers did not care, the Hotel never returned my money for the other 3 nights that I refuse to stay…. We got sick because of the night that they made us to stay and honestly this Company Priceline is not honest with people, they just do not care about people’s health at all. I will never use this Company again. And I am going to sue Priceline and the Hotel. I have medical records and pictures of this horrible place.

Renting a room with 2 queen beds and now getting a confirmation for 1 king bed. They changed our reservation. There are 4 girls in one bed now for an entire weekend. They will not help and are saying non refundable... They messed it up and will not help. We WILL NEVER use this company again. No help, no accountability, and clearly not smart enough to book a reservation correctly.

When coming to pick up our car rental that was rented on Priceline, the moment we saw the line for the cars we knew it would be a disaster. Priceline showed a good deal to Thrifty and they booked more clients than there was cars. So now the wait time for a car was up to 1-3 hours. No matter which car you rented. I would not recommend ever using Priceline again, just pay the 5 more dollars and get your car.

I used Priceline to rent a Hotel room in Pittsburgh for the weekend but after I did the reservation I realized it was for the wrong weekend so I clicked on the reservation page to change the date and it asked me to put my CC info again then proceeded to charge me for 2 weekends after deceiving me that all it was a date change. I called that awful pos company to cancel one of the weekends and they refused so they ended up charging me twice for one weekend stay, never do business with them again and I will spread the word on their crooked practices.

I booked a trip to Denver, CO through Priceline.com that included a rental car from Routes car rental at the airport for an additional $91.20. After paying for the entire trip I received an email from Routes stating they did not rent to Colorado residents and thus I needed to cancel my rental car reservation with them, and book a rental car with another company. I contacted Priceline customer care (which is extremely hard to get ahold of) and discussed the issue with them. They summarily canceled my reservation and informed me they would issue the refund for Routes and also stated they would reimburse the difference in cost for booking another rental car company for the same class of vehicle and booking time frame. I received an email from Priceline Customer Care confirming this reimbursement.

Booked room. Price was not the same as what they charged me. And they said if I did not like the hotel after the first day I could cancel. I tried to cancel the 2nd day immediately they would not let me. Then you will be dealing with the Philipines or Guatemala and they will book it one day at a time with new numbers for each day. I will never use Priceline again.

Priceline took my money I have been waiting for 6 days...They are using my money. Thieves and every time I call it is someone in the ** third world county India or so...that do not even speak English...

My family found a hotel AND PAID for it. We get to the hotel and the hotels says they’re completely booked out and there’s nothing they could do. That was neglectful and I had to find somewhere to go.

I rented a car with Priceline at Dallas Love Field for 8 am. I arrived to find that the company Priceline used (Easirent) didn't open until 8 am, was located off site and their shuttles didn't start picking up until after 8 am so in other words there was no way to arrive at Dallas Love Field and rent a car from this company at 8 am. This was or should have been known by Priceline and Priceline should not have offered 8 am rentals with this company. Easirent's shuttle picked me up at 8:40 and I got my car at 9 am. Unacceptable when my reservation is for 8 am. I called Priceline while waiting for over an hour to pick up this car. They couldn't have cared less.

Terrible experience. I had to modify my dates for a rental. I tried calling the rental company but they told me to go through my 3rd party (Priceline). I let them know 1 week in advance. I contacted Priceline, they told me Fox rental wouldn't modify the existing reservation that I would have to cancel it and request a refund via email and to book a new reservation. Priceline said they would take care of all of it for me but afterwards I get a generic email that they won't process a refund for the original reservation at all.

I made reservation for a car rental thru Priceline and when I picked the car got billed twice. Be careful renting thru Priceline. You will not get your money back. Terrible experience! When I called about the charge nobody answered and never got any callback!

Priceline charged my credit card, but the hotel has no record of the booking! I need to move the reservation, which I can't do, and they won't let me cancel the booking either. In other words, they just take your money, and you end up with nothing but charges on your credit card! Called Customer Service, got hung up by their automated system 5 times, before I was able to reach a person. Horrible company - did nothing for me!

I booked a trip to an all-inclusive in Punta Cana. The flight changed, even though I paid more to have a better travel day. It is impossible to get anything done with their representatives and my changed flight isn't even confirmed with the airline! Jet Blue can do nothing for me, and I can't even speak with anyone from Priceline. They give me a 1-800 number for an outside company. NEVER BOOK A FLIGHT WITH THEM.

I and my husband recently booked a packaged for accommodation and car rental through the Priceline website. We've used this company for few times already but this is the first time we booked a bundle since we needed transportation and we even added an insurance coverage just in case some delays might happen. Our flight landed over an hour late from the expected time to pickup the car. At the front desk, we were informed that the reservation for the car was already closed since we arrived late (including the waiting time for the car rental to pick us up from the airport). So we ask if we could reopen the reservation and get a different car instead, but then they have to collect another rental payment from us saying that Priceline has the money and was not remitted to them.

On January 26, 2003 booked a round trip ticket from Newark Airport to Raleigh Durham Airport. The system booked two one way flights, which is much more expensive without any explanation. I only realized this was done when I was booking another flight for next month. The airline gave me the price I should have been charged and there was a considerable difference. Called Priceline for an explanation and they just gave me excuse after excuse, which no two were consistent with the other. Asked if I would be able to get an upgrade given the fact even with the upgrade I was paying more than I should have. I was told I was ineligible for any refund or upgrade.

Book 1 night..Getting charged daily. Save your $. Scam artist and offer 0 help. Unsecure system. Recommend -100 outta 10 stars. Wasted my time and money, can save more elsewhere. They steal your money and points...Double whammy of **. Will never use again. Avoid at all cost unless you wanna be charged 6 times for a 1 night stay. You have been warned.

Long story short, I upgraded a flight from economy to first in July and September, and Priceline charged me double because of customer service errors. I ask for a refund and they keep saying the accounting team will reach out to me. 7 months later NOTHING. Meanwhile, I'm 7 months without $800 dollars and they keep lying to me, claiming they will call me and resolve it and I haven't had one phone call despite 500 calls from me. Not to mention I couldn't dispute with my CC due to fear of vacation being canceled.

I responded to an ad for a car at $23 per day, but they immediately talked me out of that car because the economy car was too small. I agreed to $30 a day plus $39 for insurance. Upon arrival to pick up the car, I was ignored in the office for 20 minutes with three employees behind the desk and no customers at the counter. Then I find out the one car they had available was $40 per day, take it or leave it. I was under pressure to pick up people for a wedding so I didn't walk back in and refuse the car because of its saturation of cigarette smoke smell. Their $450 threat posted on the window doesn't keep people from smoking in cars but their detailers aren't taking care of business either. I plan to post this on an AVIS site as well. It just seems like Priceline could do a much better job of vetting their advertised prices and the companies they do business with. The final cost to me was $212.00 for a three-day car rental.

Look at all the bad reviews online for using Priceline, or a better name would be Price Scam. Do your research before booking with this company. I thought I was booking through BJ's Warehouse Travel, but they use Priceline and do not say anything to you about it. I called BJ's with my problem, and they referred me to Priceline, that is the only way I knew PriceScam was used. IF YOU VALUE YOUR TIME AND MONEY DO NOT USE PRICELINE/PRICESCAM.

Their site was the worst experience. I was trying to book a night in room and every time I'll try to run my credit card through it told me that the hotel was full and had no more rooms. And seeing this I tried booking for the next night. Come to find out later on when I check my emails that they booked me for the night that they said they couldn't do it and I got the next day too. So now it's 11:00 at night on the day I wanted so I had to rush the room cuz I couldn't get to anybody to take care of what I needed.

Use this company with extreme caution. This is the second time I clicked on a special deal and they booked my hotel in the wrong city. All last minute. All non refundable. Triple check the dates, quadruple check the hotel location or you’ll be sorry.

I have been a customer of Priceline for well over 15 years. Up until the last year, every experience has been 5 star. The rooms/cars have always been great experiences. The customer service was as well. The last THREE experiences with Priceline have been terrible and very frustrating. The rooms I booked were so below a one star rating in my opinion. FILTHY.. and each time Priceline would not do anything to resolve the situation.

TREAT THESE SHYSTERS LIKE A RATTLESNAKE! Can I give a no star review? I made reservations last night but had to change them this morning due to a scheduling conflict. After staying on the line for over an hour with one of their condescending supervisors she informed me that Priceline could not refund my hotel reservations or my rental car. Hundreds of dollar out of my pocket and into theirs. What a POS company.

I purchased airline tickets from Priceline. When I received e-mail from carrier, my wife's name was mis-spelled. I know TSA can sometimes be really picky about this and they can deny your travel. Sadly, Priceline is not able to correct such mistakes. So what's the point of using Priceline when I could have gone to the airline directly?

I made a reservation for a hotel/casino in Reno and was charged a resort fee. Checking in I was informed I must pay that fee directly to the hotel, not the third party. Priceline would not acknowledge that the fees I paid them were resort fees but rather internal Priceline taxes and fees. Shown a copy of my booking details and a copy of a current booking through Priceline detailing the extra fees as resort fees and a copy directly from the hotel website detailing the extra fees as resort fees, their customer representative supervisor (in an escalated review) maintained they do not collect resort fees as a matter of policy and the fees were for Priceline. The result is I have paid 55% more for the reservation than had I made it directly with the hotel. I notice that over the past two months the reviews of Priceline at Consumer Affairs have been consistently negative. Buyer beware!

Cancel the next 3hrs it was booked since it was a wrong date. Cancel confirmation sent thru email and stated refund is on the way. Now they don't refund because it was penalized. Big Crooks wants free money!

I am a super customer, spend thousands of dollars in rental cars and airline tickets in the past. I went online and CANCEL one of my reservations for a hotel in NYC, they cancel the airline flight but not the hotel and they refused to credit the money. The hotel advised me that they could have waived the fee, but they never did. Mind you the fee was $500. Don't deal with these people, they are money HUNGRY!

These people are out to get your money! Never use them, as they are more expensive than calling the source hotel for reservations! Not only do they charge more + a fee, they give you no cancellation option. I reserved and paid for 1 night at Place D'arme hotel in Montreal for 1 night, and receive my invoice stating that I had to the 'previous day' to cancel my reservation. The hotel gives you 72 hours. My hotel rental was made 3 weeks prior... I will never use or promote PRICELINE... NEVER!!!

I just had the worst experience with Priceline's customer service. I would never book a flight on their website again, big mistake! I can't believe how rude the representative was. They are losing my business for sure! Priceline is the worst travel company for customer service! Employee Patricia (**) # **.

I booked a hotel on Priceline and realized, within literally 5 minutes of making the reservation, that I made it for the correct dates, but the wrong month. It was an honest mistake, and I immediately called Priceline to help me switch the dates. There was NO grace period, I was told, even though I realized immediately that I had made a mistake and called within minutes. I was told there was nothing they could do, I would just have to "eat" the money! There should be a policy in place that allows cancellations or changes, even for reservations without a cancellation policy, for an hour or so, just in case an honest mistake has been made.

Priceline Credit card rewards only apply to booking on their site. THey will switch you to Booking.com and you do not get your reward although the booking from your end was through them. Call priceline. They say call the credit cards company. Call Barclays and they say call priceline. Then priceline says call Booking.com whom you never authorized to represent you. I wish there was a zero star.

Customer Service Rep did reach out and was able to help me resolve the issue and send me the updated tickets. Thank you very much.

I used Priceline for the very 1st time in December 2022. I was headed to Houston, TX to visit a friend. I reserved a car rental and a hotel. Based on the pictures advertised on Priceline for the hotel I had chosen, I thought it was a great deal. Of the 803 reviews listed, all were mostly positive. Boy! Was I in for a surprise! Hotel was NOTHING like the pics online by Priceline. Hotel had water stains all over on the ceiling, my room had fogged up mirrors because the hot water in the tub could not be shut off. Bed had stains. The ottoman on the chair looked like it was 20 years old. The fixtures were full of rust. It was horrible.

Booked vehicle for business trips. Twice this month when showing up for the car I was told they did not have any available. This is with a paid reservation. Customer Service would only refund my money. Had to take Ubers everywhere.

Switched up hotel. Called Priceline, they gave us the runaround. Will never use priceline again. Hotel very outdated. Paid for a better hotel. Was very disappointed with hotel. No bathroom sink, very unhappy.

Group of 4 of us booked round-trip Flights thru Priceline 8 mos prior to our trip. One of our friends had a job change and would not be in AZ (where we were to fly out). We talked with American Airlines, they said to adjust the flight - no problem on their end, but that we had to go thru Priceline - since they are who we booked the flights thru. After multiple attempts (days) to speak with anybody - FINALLY - able to talk with a rep. She stated there was no way to edit our tickets as 3/4 of us would fly out of AZ and our other friend would meet us at our destination. This was attempted 6 mos before our trip! I asked to cancel the flights altogether - take the penalty and we'd re-book our flights elsewhere. She said she was sorry, but we are unable to do that. Absolutely zero help. What a joke of customer service. Sorry - but we are giving you no alternatives.

I made a reservation thru Priceline that was handled thru their sister company Booking.com. When I received my credit card statement I was charged by Priceline for the entire reservation and also by the hotel for the same amount. I was told by the hotel that they were the only ones that was suppose to charge me and not Priceline. I made countless phone calls to get this resolved and getting bounced around by Booking.com and Priceline. I finally got to speak to a representative from Priceline who said they didn't see where I was charged by them, even though on my credit card statement it clearly says Priceline and their phone number. I filed a dispute with my credit card company after getting nowhere with Priceline. They could not help me due to some sort of policy that because this was an online charge and not with a merchant.

There's no way to reach Priceline directly to complain about horrible service from "the SISTER COMPANY" Booking.com. Although, they have no problem taking your money for bad service! I'll never refer anyone to either company nor will I ever use them again. I call three (3) time for service and no one could understand the issue!

I never had any problem with my previous bookings until I faced my first problem when I was out of US. I booked a full-size SUV car and as always I assumed everything would be fine. At the time of pick up the local company shown me a compact Sedan car and they said this is the only one that they have and after I was complaining they said they won't prove any car!!! All my family waiting for the car to reach to our flight and nothing was provided for us. I called Priceline customer service and they just said they can't do anything!!!! This was a ** and poor service that they could provide for a customer. It's a shame for them. I strongly advise to don't book anything from this site specially when you are abroad.

I would give Priceline a ZERO if I could. I booked a hotel in Mazatlan. Then the drug lord's son was arrested and violence ensued. All nearby airports were closed. It was non-cancellable. The hotel said that Priceline had to modify the reservation. I made over 10 calls. They refused. Finally, a supervisor hung up on me. We lost $4,000. BEWARE!!

Found what I thought was a good deal on Priceline for NYC Hotel stay that Priceline said was "all inclusive and included taxes and fees". Trip was fine. Hotel then charged me over $200 in "Destination Fees" for water/coffee/? Other that was NOT in the amount I paid. Priceline hid behind the small print on their website that was DECEPTIVE AND MISLEADING when I contacted them. They claimed they had no way of knowing them and it was between me and the hotel. The hotel eventually refunded and I asked them to stop working with Priceline or talk with them about this boondoggle practice.

I have just spent the past hour+ trying to clean up a mess that Priceline created for me. In that process I was transferred back and forth between Priceline and Booking.com multiple times and none of them accept responsibility for the inconvenience, posting blame on the other and not correcting the situation. I booked a reservation nearly a week ago and spent the initial time researching and pricing out a room for an upcoming stay. After time and consideration, I chose The Red Lion in Seaside, Or. Today, I receive an e-mail of cancellation for my stay. I call the number listed in the email which is the hotel who informs me they have been sold and will not be operating as a Hotel. I then contact Priceline. Priceline encourages a text option but then gives the run around to contact Booking.com.

I had to cancel a hotel due to the severe storms that swept through the east coast causing massive delays and cancellations. I called Priceline and was GUARANTEED by four separate agents, four separate times over the course of a month I would get my refund. Each agent left a “note in my account” regarding the refund. I spoke to the 5th Priceline agent today and was told I will never get the refund. All Chad from the “Escalation team” had to say about it was “sorry you were lied to.” I mislead and given a false guarantee by Priceline’s agents not once, but FOUR times. I’m out $600 over something completely out of control and Priceline and its agents could not care less. I’ve been a “VIP” member with Priceline for years, and until now, have always used their services.

Priceline is a terrible company. They will willingly steal your money without making amends towards the customer. For a trip you cannot go to. How can you pay for a service without providing the service and still be called a self-respecting company? I cannot pay my bills this month for a trip I won’t be a part of, with a week in advance notice. Priceline is a terrible company.

I booked a flight from LAX to Incheon last May, 2022 through Priceline. I got updated about a little change of return flight from Air Canada, no big deal. Today a day before departure, I checked the schedule (Air Canada), found out that my flight got changed from 7:45 am to 10:55 pm, ONE full day delay for arrival. I did not get any notification from Priceline.

Beware!!!! I made a hotel reservation through Priceline and then cancelled. Priceline sent me an email that the money is refunded. I checked with my bank and they have not received the money. I have called Priceline multiple times to ask about $3000 refund and no one can give me a straight answer. 2 supervisors called the bank to see if they get the money and both times, the bank has confirmed that they have not received a dime. At this point supervisors are giving the run around that they are escalating this higher management but still no response. It has been more than 2 months that I am fighting to get back my money from this criminal company. My next step is to take them to court and report them to Better Bureau. Guys if you should cancel your reservation you may not get back your money. Beware!!!! I wish someone had warned me about this company.

I lost over $1,000 dealing with Priceline. Bought two round trip tickets through Priceline to fly AA from CA to DC. They were a bit cheaper than through the airlines direct. My friend was ill so we cancelled the trip. They asked each of us for $50 to hold the tickets for a later date, which seemed like a worthwhile investment. I had at least 10 communications with Priceline asking to book one of the r.t. tickets for a later date. (My friend was no longer interested.) Contacted the exchange dept by phone and email many times. Although I chose a departure date more than one month out, Priceline said they could not get the changes from Am. Airlines. Total rip off! I will always buy direct from airlines now. One friend said she had a similar experience losing 1k with Priceline.

I booked 2 round trip tickets from Nebraska to California on Dec 9 for just over $617 for a football game. On Jan 2 I found out the time of the game had changed and we would miss our flight. I called Priceline and told them what happened. I was on the phone for well over an hour because I was put on hold after every question or statement I made. They told me to change the flights would be $100 each ticket and the difference in the flight. I am a nurse and work night shift at this point I had been up for well over 36hours, that coupled with the sense of urgency to see this game I agreed to the price of $787. I did not remember how much I had paid. I was more than willing to pay the $100 + difference in flights but that should have been less than $300.

I booked a flight from Seattle to Kodiak, December 26, 2022. My flight left Seattle late. I was later booked in Anchorage for January 4 which was late for me to be in Kodiak. I would’ve lost my job over this so I had to pay for a shorter plane that cost me 500 bucks. Priceline refuses to refund me my leg from anchorage to Kodiak even though I purchased flight insurance, I will never use Priceline ever again. Because of this I spent $530 on that ticket.

We were with my family after my nephew's open heart surgery. We accidentally rented two cars from Priceline for the same place, same dates and when we realized our error, they said nothing could be done. I had an accident and had to return home a week earlier and called them again to see if I could return the car early. They said, sure but you will not get a refund. They would not budge. Is this customer service? I have heard horror stories about Priceline and now I believe it.

I book the wrong date by accident due to the fact that it's late and I'm tired. They won't cancel reservation, won't change date. I'm just out of my money. They are thieves. Won't use them again and won't use the hotel also

Booked cruise with Priceline, very difficult process, and every time I had a question or request to NCL cruise line I had to go thru Priceline then they called the cruise to get the answer. Next time I will go direct, skip Priceline. Spouse got Covid. Had to cancel our trip not wanting to spread Covid, but Priceline did Nothing for us. In past I used a different company starts with letter E. Much easier to work with and if you cancel for good reason they work with you, not like Priceline. Goodbye Priceline. Never again. Either I go direct with the cruise line or use Company E.

I booked a bundle (hotel & car rental) for April 2023 and decided to cancel within 3 days after booking. I received my refund for the hotel but none for car rental. Called up CS & dude said he can't refund me. Called car rental, they said I will have to deal with Priceline. Called Priceline, lady said no refund due to "booking details". Asked for a manager who noticed no cancelation policy was provided in my itinerary so he will try to escalate it. I'm waiting on a "non-guaranteed" refund. But after reading the booking policy/details, NOTHING stated nonrefundable. All it said was non-transferable or non-changeable aside from a $50 cancelation fee. Priceline is full of crooks. Smh. If I can't get a refund, I will go through my CC dispute & I WILL provide their terms & conditions & booking policies - none stating nonrefundable unless cancel within 24-48 hours of check-in. People, do your research. They will keep your money any way they can.

We booked a bundle in Priceline for flight (Air Canada) and hotel package (Hotel Riu in Fisherman's Wharf, SF--last October 2022) going to San Francisco, USA. Our flight was supposed to be for Christmas Holiday, flight was scheduled on Dec 23-30, 2022. We were already at the Calgary Airport, all bags checked in, and just waiting when unfortunately, our flights got cancelled due to severe snow storm in Vancouver (where our layover was going to San Francisco). We informed Priceline right away about our situation that there is no way for us to fly to SF and we asked to get our flights and hotels cancelled since the next available flight was going to be Dec 29--which is useless for us.

Booked flight last night for 1-18-22 and itinerary says one set of seats and the airline site shows a different set of seats, the airline said call Priceline and Priceline pretty much hits you with the "Things could change by airline at any time" and this was an hr later after purchasing just by chance I happened to check the website for my confirmation. Don't use these guys and check your confirmation with the airline. Don't trust their word.

Used the site to see what airlines could get me home in light of the Buffalo Blizzard that grounded thousands of flights. Made the reservation with Spirit out of Rochester, NY. Priceline continued to send me emails confirming the flight was on time - even well after Spirit had in fact cancelled the non-stop 1/1/23 flight to Orlando, FL in the early morning of Sunday, 1/1/23. When I contacted the airlines they agreed to process refunds - all their charges to me as did the Trip Protection company - Allianz.

So I used Priceline to make a reservation. BIG MISTAKE!! First of all the first hotel we stayed in the elevator didn't work and they put me on the 3rd floor with a dog so that was a bit annoying. Asked for a refund. Go elsewhere. They wouldn't ok. Whatever. Then I went to another one. 2 days later checked in, went to get water for dog, no running water, said pipes bursts so why did you let me check in? Been waiting for a refund for 12 days. Hotel won't do it. Priceline says they already did but it was not given back to my card so not sure who they gave it to .. I'll never use them again. Just pay cash. It was only a 5 dollar difference .. Oh and to top it off they won't refund the pet deposit even though we didn't even stay in room 10 mins.

I went online to find a rental car for our recent trip to LA, CA. I settled upon Economy Car Rental via Priceline.com. Upon arrival at LAX, after retrieving our bags, we followed the directions to where to pick up rental cars. We waited for twenty minutes for a shuttle with our car rental listed. I called Economy only to learn that we had to go to a different place to be picked up and that the shuttle would say something different than the name for which we were looking. I was gruffly told that the text number on our record had received a text with those instructions, which never arrived.

I booked a flight with Priceline via American Airlines. The flight was later canceled due to no fault of my own. The airline issued a complete refund, but Priceline charged a service fee and refused to refund. Do not ever use a third party, especially Priceline when booking flights. Book directly through the airline. It isn’t worth the headache.

We had to put a vehicle in the shop and rented a truck from Priceline. When we got to the rental place the truck we paid for was more expensive than the one they gave us and wasn't given the correct price, still paid for the more expensive. We rented it for a week not sure of how long our vehicle would be in the shop, we returned the rented truck in 3 days and priceline would not give us a refund.