Priceline Reviews

I will never used Priceline again. I rent a car and we few hours I ask to change prop off location and they refuse and keep 105 dollars because I change my flight and they couldn’t change car drop off locations.

I purchased a ticket and the trip insurance coverage. The insurance coverage is through XCover. Do not waste your money. I had to cancel my flight due to my son overseas orders changed (Marines) they refused a refund, trip voucher. No respect for Military families.

Took 3 1/2 hours between waiting on hold and waiting for an info change to get my first name and DOB changed on an airline ticket. If the data was not corrected, I would've had problems at TSA. 1st call, after waiting for 30 minutes the rep came on took the data and told me it would take 20 minutes and then check the airline. I waited 2 hours, checked, no change on the airline site. Called back, 45 minutes going thru menus and on hold, rep came on, took the data, an hour on hold and the call dropped. 3rd call, 45 minutes going thru menus and on hold, then the rep came up and took my info. She said she would make the changes. Two data fields needed to be updated: my first name and DOB. I was on hold for 90 minutes before completion was confirmed. Never again.

Seems like the same story everyone else has. We had to cancel a trip due to illness. I called to see about a refund and was promised a full refund. A month later I called again and was promised it would be resolved in 2 business days. A week later I called again and got the same promise. Each call was almost an hour of my time. I even called the hotel directly and was told they never received payment from Priceline so they didn't have control over the refund but every time I call Priceline they say they are waiting for a response from the hotel. It certainly feels like they are just giving me the run around hoping I will give up. Based on all the other 1 star reviews, it also seems like they didn't particularly care of people are unhappy with their service.

Called Priceline to book the room. Spent 45 minutes on the phone trying to find the best room for my my 2 kids, wife and I. We needed space so we finally found a 1 bedroom suite. The rep selected 2 people instead of 4 when booking my room, by mistake. The hotel won't let 4 in this room. Priceline refused to refund. Room will stay empty and I lost my money. They refused to listen to the recorded booking...

I would have given them three stars but then this happened!!! Hi, my name is Jahlil ** and I'm not here to put anybody down but the craziness with these companies and these return policies. So I'm speaking of Priceline. They have been great in the past but the one time when I actually have to cancel because I have no choice. Can't seem to get anybody to help me find any kind of solution and I'm staying in the hotel which no one knows my situation but it's a bad situation. So I can pay like it's nothing but I have to go through hell and high water to get my money back. If I canceled then we're talking cancellation fees and all that. This is a shame.

Ahh that priceless moment when Priceline told you they added TSA pre-check but they actually didn't. This was but a half dozen issues stops and turnaround I've had using this worthless company Priceline! I wouldn't even recommend using them to Joe Biden! Never, ever, ever, ever again!

DO NOT USE PRICELINE! I've been calling them all day to fix an issue and they are absolutely no help!!! The customer service is a joke. If I could give them zero stars I would! If you use them, good luck!

So I get now why Priceline has 1.1 rating, it's well deserved. They practice a classic bait and switch with 3 star hotels, so you are offered a 3 star but end up with a 2.5 or even this time a two star. So be careful.

I paid for a reserved rental car from Priceline in February for the total eclipse event in April and 4 days before the event, the rental car was cancelled. Priceline offered to cover the expenses for the same exact car and then deleted the reservation without sending me an email to alert me to their actions. I showed up to get my reservation and there wasn't one. I could not get another economy car (which matched the reservation), Priceline would not honor their part in this and I ended up paying $500 EXTRA for what was originally a $200 rental car. They kept telling me they would "escalate" my case and never addressed it, never reimbursed me and totally abandoned responsibility in this case. HORRIBLE COMPANY - I will NEVER USE PRICELINE AGAIN!!

Beware! When you check the "Show Total Prices" I expected Priceline to show the TOTAL. What they do NOT show are fees such as the Resort Fee that can add an additional 40%. Just be aware of that and you won't be shocked when you get the bill.

I should have a written a review about two months ago! But I was waiting for their compensation! April 8th they were supposed to book a two night hotel stay in Burlington, Vt for the eclipse! It was for my husband, me and our daughter and grand daughter who was only five months old! I booked it with a Priceline agent, when the day arrived and we visited some relatives in Bellows falls and on our way to Burlington I had to put the hotel address on the GPS! To my shock, it picked up Burlington, VT. The hotel was booked three months ago!

My name is Jaime **. I booked a trip to the Mexican Riviera for myself and my family of 4. Priceline charged my credit card and confirmed the details or the hotel where we were booked at. When I called the hotel to ask for a concierge to schedule excursions I was told that our room was only for 2 people. I immediately called Priceline and they confirmed the conversation I had with their rep since everything is recorded and I was told that I was correct and that this issue had been formed into a case that they would be handling. I was told that they would be contacting me within 3 days and I would be informed of what they were going to do. It has not been 8 days, I have spoken to 3 different reps over that course and I still do not have any resolution at all, Our trip is less than a week away, my wife and I are at a complete loss as to what to do next.

I don't know where to start. I have been traveling for a long time and if I had to guess I would say I have had hundreds of stays at different hotels over the years. Priceline has been nothing but deceptive and shady every single time. The most recent situation was they were trying to help me book a room over the phone and somehow they booked the wrong hotel, same company but different location by a couple of blocks. When I arrived at the front desk of the hotel I thought I had booked they told me that it was the other one down the street. I'm disabled and recently broke my arm quite badly. Then I called Priceline. They said it wasn't their mistake and they couldn't reach the property in question so I would have to just pay almost 3 hundred dollars for "my" mistake.

Priceline promised IN WRITING they would issue a refund but lied when they said it was processed. My bank sent multiple documentations proving this was not true yet they refused to do anything about it. Got put on hold for 45 MIN just to be hung up on when I asked to speak to a manager. Their customer service is outsourced to people who don't give a rip about issues and are trained to say the same script over and over. They are professional liars, scammers and fraud and the internet is FULL of horror stories about them. If you read all the complaints and still book with them you better hope nothing goes wrong because they don't care and won't do anything about it. DO NOT RECOMMEND! VERY SHADY COMPANY!!

Priceline did not inform me of a $40 check-in fee at the motel I was booked into in OKC. I could have gone to any number of motels with no cash deposit. This was my UBER money for my next days' link. It was also my food money. Once dropped off in 100-degree Temps and a disabled VET. I had no choice. Money not put back on card at check out. Instead a week or 10-day refund. We'll see.

I used Priceline to book a senior trip for my son and myself to Italy from the United States. When I received my confirmation which included hotel and airfare I noticed I was charged for a day in the hotel that I would be in the air. When I contacted Priceline within hours I was told there was nothing they could do about it and they would not refund me for the day I was being charged for the hotel that I would not be in the country. When asked why they would charge me for a day at a hotel when they are the ones who booked both the hotel and the flights at the same exact time I was told it had something to do with the algorithm of the computer and it was not their problem.

Priceline is very dishonest. When I checked into my hotel, they did not have my reservation. Priceline issued me a confirmation number and Priceline trip number but there was no reservation with the hotel when I checked in. Luckily they had a room available but it was a bit more in price. Never again will I use Priceline.

As a first time customer I booked a hotel through Priceline in Albany, NY for June 22nd. Unfortunately the concert event that I planned on attending was reschedule to November. Priceline refuse to cancel my reservation or modify it to accommodate me for the event in November. I am forced to either stay at the hotel for no reason now or lose the $221 I spent on the room. I will NEVER use this services again. And I advise you not to either.

Completely a rip off and full of lies and very incompetent people. They lied about a hotel not will to change dates. I was at the hotel trying to change the dates the Priceline booked wrong and Priceline said they call and the the hotel said that I could not refund or change dates.

I suggest a class action lawsuit. They trick Canadians with $ in USD but you don't notice till sometimes after you are billed. My IP address clearly shows I am in Canada. They get me once but they will never get me again as a customer. Nor 100's or people I will warn.

I'm going to save my breath, I don't think I need to since they have 1.1 Stars. They shouldn't advertise under 3.0 hotels if their not support you if you have an issue with a hotel. Last time I deal with Priceline or whoever you are now.

Booked a hotel through Priceline in Hilton Head S.C. The hotel had been allowed to use false pictures. The minor parking lot construction stated ended up being the front half of the building had been removed and the interior hallways were now exposed to the elements. Called Priceline, they did nothing, was able to get a refund through the hotel. I'm a longtime priceline user, so I booked another hotel through them, one I had been to before. Showed up and priceline had not sent the reservation through to the Hotel. The front desk clerk cannot find any confirmation number or my name in the system. I sat in the lobby with an exhausted young family for over an hour trying to get this resolved until finally the hotel clerk got me in with her manager. I had to demand any reimbursement from priceline and they still will not commit to anything. Will probably have to handle the charges through Amex.

When you rent a car from Priceline, they sell you an insurance policy from a company called RentalCover, which is a total scam. Priceline knows this but continue to sell the policies as they get compensated for them. SCAM! SCAM! SCAM! Purchased a policy through Priceline for an auto rental, which I ultimately made a claim on. Rentalcover required mounds of paperwork which I provided. The claim was approved. After that all communication ceased. No remittance, no return emails, nothing.

I had made a reservation on my app and canceled through the email link shortly after finding a better spot. The reservation then fell off my planned trips and I had no itinerary for it anymore so I assumed they canceled until I received an email from the property a week later that I still had a reservation there. By this time it was too late to cancel without penalty and I was charged 104 dollars. Of course, Priceline didn't help at all after being stuck on the phone for over an hour.

As I am having trouble with my hotel and want to check out early because of my horrible stay. They can't not won't help me with getting my refund for the nights I refused to stay at the hotel. When I go to the front desk they say I have to call the third party booking and yet there I am in the phone getting told that they can't help me and wish they could do more. I will never book through another third party again even if it cheaper. It's better than going through this. At least when I book through a hotel I can get my refund for the nights I won't be staying. Or at least with the ones I booked straight through the hotel. Only thing Priceline helped me with was finding a decent deal for a hotel. That's it though.

I am very disappointed with Priceline. I purchased airline tickets for a vacation. We have two minors children and our seats were scattered in four different rows. When I asked the delta gate attendants, they said priceline didn’t forward the birthdates of the passenger so they don’t know if they are 4 years old or 80 years old. How could priceline do that? I paid extra to get seats in comfort plus and it was just messed up. I am very disappointed and will never recommend priceline to anyone. We had to beg people inside the aircraft to exchange the seats so at least one parent will be with one child. Both from and to flights had this issue and a few of them refused to move.

Never again will I use Priceline for any sort of travel - car, flight, or hotel. I booked a package deal that was supposed to save money. It ended up costing me way more than I could have booked separately and on my own. I have used Priceline multiple times before, with no real issues, but also no real savings. Here's what solidified my decision: was charged another 190$ from a car rental agency they gave me (Usave: DO NOT USE!) on top of the 285$ priceline charge when originally booked. So almost 500$ for a 5 day car rental!!! Never in my life! No damage, no extra anything on the rental. Also the company wanted a 1500$ deposit! They force you into that. Never again.

We booked a room for after our cruise at Bahia Mar Fort Lauderdale which is a Doubletree by Hilton. We were told we could get an early check in but when we arrived we waited over 7 hours in the lobby with no updates. At 4 pm when regular check in started we were still not informed if/when our room would be ready even though we had been there all day waiting. When I called Priceline they were no help at all. Did not resolve the issue, refused to refund and we were left to make arrangements for another hotel. Today I get an email that said Priceline called the hotel and since they said we used the room there’s no refund. We were never given a key. Never saw the room. Priceline’s resolution was calling the hotel and asking them if we checked in! Buyer beware!! If you think Priceline will support you as the customer you are dead wrong.

At first Priceline seems like a good deal. I went through them for a rental car in Raleigh Durham area and noticed the reservation was for Fayetteville 3 hours away. So I changed the reservation to research triangle which was the location I was flying in to. Once I arrived at rental place they informed me the reservation was for golden triangle Columbus. No worries budget took good care of me. I call priceline to get a refund on the 53 dollar insurance I paid in advance and they tell me it's non refundable because I didn't cancel before the reservation date. Buyers beware. We get what we pay for and priceline will definitely scam you out of money.

I provided all the necessary paperwork, but XCOVER/Priceline still hasn't accepted it. I wouldn't recommend buying insurance from them. They keep asking for the same documents and still refuse to approve my claim. I provided documentation several times and they still keep emailing the same plus they have no live customers service.

I wish I could rate it negative stars. They advertise that you can get a refund, but you can not. Do not trust Priceline. They are very, very bad. I want to warn people not to get left paying over $600 for a car rental that they canceled a month in advance (had I gone directly through the car rental company, I would have a complete refund).

Priceline is not reliable at all. The first trip I had issues with the hotel. It wasn't booked through them correctly on their end and I ended up having to sleep in my car. I was still charged and had to spend a lot of time to get my money back. This last time I called to let the hotel know I would be a late check in. They couldn't find my reservation because Priceline gave me the wrong confirmation number. I had to spend an hour on the phone, during my vacation, to get it fixed and confirmed. I ended up missing two different bands that I spent a lot of money to go see. Their policy is if you use the room, there will be zero refund. It doesn't matter what the issue is. I wouldn't risk it. You end up paying more in the long run. Tell your friends.

Priceline referred me to NU Car Rental. Gave me a bad car with faulty tire. I was left responsible to replace the tire with no reimbursement. When I called Priceline, they took zero responsibility and put it back on the car rental. I will not trust them again.

I have been a valued customer here at Priceline for so many years. I'm currently without a place. I had a fire so me and my family are staying in these hotels here in New Jersey and Pennsylvania. I called Priceline one day because the attendant Monty at the Red Roof Inn in Princeton New Jersey on business route 1 try to put his hands on me over a microwave. All I did was ask for a microwave and I told him it's not a big deal, I'll go buy a air fryer. He told me no so we got into a big giant argument that just about led to a physical fight over a microwave people. I asked if Priceline can refund me the money because I did not fully check in. They told me no they can only give me 15%. I have been nothing but a loyal customer to this company but for someone to put their hands on me physically and yell at me and they still not refund me my money is just crazy. I'm in a situation I want my $110 back

Just don’t with Priceline. Take your money and run. You won’t hear back from them once they get your money. Refuse to work with you on anything. The only thing they are useful for is making things 10x more complicated.

I’m in disbelief. We are all humans and make mistakes. I made a mistake with the date. I completely understand a lot of things about business but if a hotel is not completely booked and you have availability accommodate people all for one night stay. No help from Priceline. Better going directly through the hotel or Expedia.

DO NOT BOOK WITH PRICELINE. They are a bunch of scammers and thieves. Save your money and your peace of mind and book through Booking.com or Hotels.com. Priceline are a bunch of scammers who said their "supervisors" were handling the matter then they closed my case without contacting the hotel to see if they allowed the refund. I reached out to the hotel and they said no one had reached out to them. They LIED about resolving the matter. They kept a $1,000 and I didn't even get to stay in the room. They also book rooms with their "partners" (they own the company) and blame it on their partners (getaroom.com).

I booked a room through Priceline and realized they were wrong dates, I immediately tried canceling but was told I would be charged full price for canceling, in my opinion priceline cannot be trusted. I feel it is legal theft of the publics hard earned money. Never again!

Horrible customer service, horrible agency. They are not helping at all with the worst attitude. I just give a nice feedback to the representative and she didn't even let me too talk and was so offensive. Do not purchase PRICELINE TICKETS.

Horrible experience, couldn’t be able to update my prepaid reservation pick up time. Can’t cancel a prepaid reservation. No help at all. No customer representative (humans) on phone call. Choose wise when booking. Priceline company is bad.

They put me in a 3 star hotel ground level without a window or screen so anyone walking by could get into my room. No one was working at the hotel upon check-in. I found an envelope with my name and 2 room keys. The room already had someone's belongings in it (possibly a homeless person who broke in and was staying there). The room had about 50 roaches and all kinds of desert bugs in the sheets and crawling on the walls because there was no window or screen door. There was a Igloo cooler already in the room full of a stinky soapy liquid that was leaking on the floor and the carpet was wet and moldy.

On 4/18/2024, I used Priceline to book a room at the Hyatt. This was my first time using Priceline. Unfortunately, I double booked my room - made two reservations for the same stay - by mistake. The hotel cancelled the $223.21 deposit for one of the bookings and gave me a hard copy of the cancellation showing that Priceline should issue a refund in the amount of $223.21. The Hyatt Front Desk also telephoned Priceline, explained that I should receive a refund because I had mistakenly double-booked a room, and put me on the line to confirm my identity.

I booked the hotel and have never received a confirmation. They tried to blame the airline website going back and forth. They lied sending me info that the trip was cancelled but yet they still Insist they can’t solve the issue. They of course took the money and I never stayed at the hotel. The company is in India and the old reviews are fake. Will Never use that website anymore, no integrity and bunch of liars. Every person there was telling me different things.

I booked a package (flight, hotel & car) December 13th. On December 16th I noticed an issue with a name. I contacted Priceline and it was all correct and confirmed. Received 2 emails one from one airline and the other from the other airline. Conformation numbers and all flight details. In April I called because I received an email stating the flight back had changed and it was going to take over 10 hours to get back home. That was corrected and the customer service rep confirmed my flight to and from, hotel and car reservations. On June 4th as we were looking up our flight information (leaving June 6th) Delta stated they could not find our flights and that Priceline canceled our flight to OH. I called Priceline who stated that it was Delta who canceled and they canceled back in December. I advised of my conversation with the customer service representative on April 12th. Then everyone started to back petal.

Priceline failed us. Booked the RIU Palace Punta Cana in Dominican Republic. When we arrived on May 24, 2024 there was peeling paint and leaking water in the bathroom ceiling. Probably dirty water from room above. The room was dirty. The grounds were dirty and had litter throughout the complex. 2 pools were extremely cloudy. At the buffet there were ****roaches crawling on the walls.

Very disappointed in what is transpiring. My husband is planning a trip to NYC for a few days and we used Priceline express deals, which in the past have been wonderful for us. Well this time, not so much. We searched specific parameters of 3 people, but somehow the express deals were hotels that only allow 2 people in and did not specify that until AFTER booking. Now priceline and the hotel are unwilling to help, refusing to refund and telling us to book a second room for our 8 year old. What a freaking joke.

I scheduled a flight through Priceline, but accidentally scheduled the wrong date. In scheduling this flight l also added insurance. Upon arriving to the airport, l learned that the wrong date was chosen in error. I contacted Priceline to see if they could change it to the correct date, they stated they couldn't. Even though l purchased insurance. I had to purchase the tickets all over again. I then called Priceline to see if l would have a credit for the tickets that was purchased with the wrong dates, they stated know that's money that will not be refunded nor credited back to me. Therefore, Priceline took over five hundred dollars from me and refused to give me a refund or credit. That's stealing! I advise customers not to use Priceline because they are not an honest company!!

My kid got injured, tried to cancel our $798 hotel room. The hotel was fine with it but Priceline rejected the claim and charged me in full. Disgusted by this company. Never, ever again will I book anything through them.

Horrible online service. They just screwed me over. No refund and they would not change my reservation unless I pay again. Had me wait forever on customer service. I'd advise using Expedia over Priceline. They're bad business!

Made a reservation months ago flying from charlotte NC to Orlando Florida. We were supposed to leave at 1250pm. When we checked in at 10am we were told our flight had left at 653 am and that there never was a 1253 flight. I called Priceline and they sent me an email with the schedule change. He said, "Well I sent you an email with the schedule change." I said, "Yeah. You emailed me three hours too late." Rep said, "Sorry there is nothing I can do. I did send you the schedule change." So 509 bucks, 8 hours and a lot of complaining later I’m about ready to finally get on a plane. Now I have to fight Priceline to get a refund.

Their customer service is an absolute joke. I spent 75 minutes on chat talking to three different agents who kept leaving. I complained about my trip because falsely advertised was the amenity that I did not receive even though the agent found amenity on the site herself she still tried to play games. After 70 minutes told me because I already used the reservation no refund was available and she would have them look into it the next five business days. I will never spend another dollar with this company. This is absurd.

I rented a car from Easirent in Austin. Apparently their inventory system doesn't update with Priceline so they overbooked cars. Then I had to kick and scream to try to get a refund for a car I waited 1.5 hrs in the heat for and never got.

I had been happy with Priceline in the past but I will never use them again. They work with an unreputable, dishonest, horrible car rental company named Routes. They are rip offs and con artists. Terrible service and dishonest sales tactics

I don’t recommend it. I paid for the flight and baggage fee, and when I went to the Airport they told me I didn't have the baggage paid, they didn't let me know anything, no email, no text, and extremely disappointed. Can you imagine I had to pay again and more. I called, the only thing they said was, "I'm sorry, no refund." Don't book with them, never.

Priceline is absolutely the worst in every way possible. I booked a room with a hotel on their website believing that I was booking directly with the hotel. Instead, I was routed to Priceline for my booking. First, I was charged an outrageous rate for taxes, half the price of the $200 room, plus they added a charge for reservation protection that I did not ask for. The total price came out to $313.78 for an "ok" room. It gets worse. When I arrived at the hotel, exhausted from a six hour drive, I discovered that the pool was out of service for renovations.

The worst company. I purchased an airplane ticket from them last year in Aug for a flight in May this year. I was diagnosed with cancer and I tried to cancel my flight and get my money back but they refused due to “their policy “ that they never tell you when you purchase the ticket. Now they are asking me how my trip was. They are stealing the money from customers. Please don’t buy anything from Priceline.

Terrible! Account was hacked and reservation placed! Spent 1.2 hours on hold with customer representative saying that charges at not not possibly reversed! Did not make reservation and apparently no one checked in under reservation!!!’ What is wrong with situation?

Priceline is ok. Until you have a problem. Then you’ll find the customer service is non existent and the customer service representatives you can reach don’t speak discernible English. Run from this company!

Certainly! Here's a more formal and concise version of your com. I usually don't leave bad reviews, but I had to express my profound dissatisfaction with my recent experience using Priceline.com. After booking a last-minute deal, my husband and I found the room to be in an unacceptable condition. The smell was so overwhelming that we were physically ill and had to check out early, forfeiting $300. When I contacted Priceline customer service, I received no assistance, even after escalating my calls to supervisors. Both Priceline and the hotel blamed each other for the lack of a refund, leaving us without any resolution. This experience was extremely disappointing, and I strongly urge others to consider alternative booking sites. I will not be using Priceline.com again.

I am very disappointed in Priceline. I usually ONLY book fully refundable hotels and thought that's what I was doing when I booked the Holiday Inn. I did not see anything on the page that it was a "special rate" and I only had 1 hour to cancel my reservation after making it. A couple of days later I needed to cancel but was told that if I did, I would lose one night's payment. If I went to the hotel and stayed the one night, the hotel could cancel the other two nights and I would get a refund for those.

Rented a Car through Priceline 2-3 months prior to Trip through Fox Car Rentals at Seattle Airport, after 3 Delays of Flight, got to the Fox Car Rental Desk (a 3rd Party Vendor of Priceline) at 12:15 am (they close at 12:30-1:00) and was told that they had NO Cars Available. They told me to go to the other side of the wall to Avis. I had to rent a Last minute car from them which cost almost $100 for 1 Day. I picked up a Car at Fox the next day. Priceline did NOTHING to force Fox to Refund my Rental Fee, knowing it was Fox's fault 100% and even after multiple emails to them Priceline did NOTHING. They offered a $25.00 coupon for next time, which will never happen, but it's all a matter of principle to me that Fox should NOT get away with this Customer NO-Service. Priceline will NOT have your back.. I've NEVER seen such Incompetence and Unprofessionalism In my Life. Beware.

We had a nightmare experience with Priceline. My husband had a medical emergency and we couldn’t go on our trip. Priceline dragged us through weeks of phone calls, dismissing letters from the ER doctors. Each time they said they would call back in an hour but never did. We never got a refund. I’m ready to pursue this in court.

Priceline is horrible. They have horrible customer service, they do not stand behind their hotels. I stayed in a hotel I booked with them. It was the dirtiest hotel I have ever seen. I was actually afraid to stay in it. I had to go buy my own bedding to sleep in. The area was very sketchy. I will never use Priceline again.

I had mistakenly thought Priceline was reputable and thus cared about the experiences of their customers. It seems they are merely a clearing house and have nothing to do with the services they facilitate. I made the mistake of booking a stay at an inn for a recent visit my daughter and I planned. The inn was a terrible. The toilet was filthy, the room was extremely musty, no circulating air. We had to buy little fans in order to sleep. Being a Holiday there were no other accommodations and we were far from home.

Priceline is the worst. Their customer service is horrible and useless. They can't help you with anything. I called several times and chatted for 1 hour and they kept saying we do not have the authorization to help you. I couldn't find 1 person that was authorized to do anything.

NEVER trust Priceline!!! They included photos of a nearby water park for the hotel we booked. We naturally assumed the hotel we booked had a pool. However, we were informed the hotel had no pool. They were simply including photos of things the city offers in the hotel’s gallery. Very disgusting. There is also ZERO customer service to help you.

Terrible. Can't get ahold of someone that cares or that understands your request. Have talked to them on phone and chats. It is terrible. If you want your time wasted and you feel the need to repeat yourself several times and you are looking for a reason to be committed to a mental hospital....this place is for you. Oh and there are other people on my Priceline account that I don't know and I can see their private card info and email. This being said, they can probably see yours too.

I will NEVER use Priceline again for anything! I booked a rental car 3 months in advance of the May 2024 Memorial holiday. Everything appeared to be fine. I checked in with Dollar/Hertz rental online with my ID a day ahead of leaving on Friday night of the Memorial weekend. I received a message on my cell stating that I could choose my car before arriving to pickup at the airport. I went through all the prompts and when I arrived at the airport to pickup the car, I was prompted that Dollar was closed and I could get a car through Hertz that owns Dollar.

If I could give them 0 stars I absolutely would. One. Incredibly rude customer service representatives. I got a ticket to see my brother graduate from basic training with the insurance recommended by them in case something happened or I needed to change my flight. My brother’s date got moved up to where he was leaving a day earlier. So I called to change my ticket since I’m super far from home and I don’t know the area at all. Was told by multiple representatives that I was not allowed to change my ticket, despite the insurance. However, they told me I could cancel my return flight with **no** refund/credit towards a new ticket, where I could book a new one completely out of pocket again. When I asked them if they were joking cause that was absurd, was told it wasn’t their problem. Absolutely garbage company.

Very Bad service. Try to cancel an itinerary due to family emergency and they want to charge all kind of fees. That's is stealing. NEVER USED THEM. Called many times and after we agree on a fee the very next day they said no cancellations allow.

I have been trying to get a refund for 125.71 for over a month now. Every time I call I'm assured I will get an email or call within 3-5 days which has never happened. They confirm the refund is processed but no one is authorized to process including managers. Steer clear. They cannot resolve any issues you may have

DO NOT BOOK thru Priceline.com unless you would like to be ripped off! I booked a hotel thru priceline.com and when I got to the hotel, it was closed and no one was able to rent me a room. And I immediately notified priceline.com and instead of doing the correct action and either refunding me and/or booking me for another hotel as any legit, professional business would do they chose to do NOTHING and denied any wrongdoing. I cannot express enough: DO NOT RENT WITH PRICELINE.

I made a HUGE mistake booking a United Vacation package that turns out to be PRICELINE! What a SHOCK to find out while checking in today that the “fare” did not include any seat on the plane!? I had to spend an additional $180 for my two seats! Next was the rental reservation thru Budget. I have recently had 2 knee replacements and called for over an hour, multiple departments only to find out there is not an option to Fastbreak with a Priceline reservation. Nor is there any handicap option! Also the rental car is non refundable which the vacation had a refund when booked months ago! I am afraid to get to the hotel and see what additional charges await me! I almost threw up tonight when I saw a Priceline commercial! Total run around. None of the departments had answers! Terrible experience and customer service!

I used Priceline to book with Routes Car Rentals @ O'Hare Chicago. I read all the negative reviews, then Read that I needed to have Out of State ID, flight schedule/plane tickets, Credit Card & insurance. So I thought I'm good right?? Wrong!!! The guy told me since I've been in Chicago for a week already that makes me a local. What???? I have a Mississippi license, a credit card, full coverage insurance & my plane ticket info into & out of Chicago!!! I had been here for 6 days & fly back out in a week. Wanted a rental only for the weekend (thru Priceline).

Horrible customer service, couldn't even say my name correctly even after I corrected them. I bought a package deal flight plus hotel from the 31st- 2nd but they only booked my hotel for the 1st and changes were made after I paid. I called customer service and they said they can not help accommodate my reservation. Never again will I use them.

OYO Hotel Las Vegas Oasis and Priceline Fail. We planned a trip to Vegas and did it with Priceline booking. The images of this hotel are old and misleading, and this location was a dump; we had been hiking all day in the area, and when we were ready to get to the hotel and get cleaned up, we drove up to unsavory people walking the front entrance of this location and the hotel lobby was run down and smelled terrible, they charged you a key deposit. They were very unfriendly. We received the last room on the right side of the parking lot, where they kept all the trash, and it didn't smell good once again. When we pulled up and walked to the door, the doorknob was falling off the door; after entering the room, it smelled inside and was disgusting, and the bathroom was in no better condition than the rest of this hotel. The bed had a sheet (not a fitted sheet, just a sheet), and the bed had blood stains and dirt. The current was closed using black duct tape.

I’m writing to let the public know about my current and recent horrible experience with Priceline. I had a duplicative hotel reservation that just needed to be cancelled. Priceline kept claiming they emailed the hotel (Atlantis resort) and that they just needed an email confirmation from Atlantis and they would cancel and refund me. Priceline also promised they would email me and keep me posted but they never did. When I never received a follow up from Priceline I took matters in my own hands and called the hotel directly and spoke to the manager who informed me Priceline never sent them an email. The hotel even confirmed they would gladly respond to Priceline and cancel. Furthermore the hotel said they just needed Priceline to confirm they would refund the customer before they cancel and issue the refund to Priceline so Priceline doesn’t keep the money.

Priceline is a horrible company. Do not use their services. They offer special flights at discount rates then they offer you travel protection but the travel protection does not apply to those flights then when you have to cancel they will charge you $50 even though you have the protection plan. This is a fraud. Don't use Priceline.

Priceline’s payment to the hotel got declined. But we only found out when we arrived at the hotel. It was after midnight and we were on the phone in the lobby for an hour with Priceline’s customer service. At first they told us they called the hotel and resolved the issue, but the hotel staff said they never spoke to anyone. It was bizarre they just lied like that. Finally they resolved the issue and we were able to check in and sleep.

Rented a hotel room and rental car through this company. Go to pick up the rental car and they don’t have one. They tell me that I have to call Priceline. When I did I told them what was going on, and that my entire trip depended on that rental car. Without it I couldn’t get to where I rented a room. All I was offered is a sorry. Then they told me I was out the entire amount I paid, that they wouldn’t refund me any of my money. It’s ridiculous that due to their incompetence I’m out hundreds of dollars not to mention it was a birthday trip for my son that had to be completely cancelled.

I got a room through Priceline. It showed a 4 star hotel for 149 so I booked it. Turns out it was a 3 star hotel. Contacted priceline and there was nothing they could do. Just be careful of this site. Looked on other sites and could have gotten the room much cheaper. I have uninstalled the app and will not use them any longer.

I purchased a round-trip flight, however, the only reason I purchased the flight was because at the time it was very cheap and Priceline offers trip protection. Therefore, I purchased the tickets with the intent that I will be able to cancel my flight if I have any life changes. Long story short, I called the airline to cancel my flight about 1 week and a half later. They canceled my flight and said the money will be used as a cancelation fee and that I should call the trip protection offered by Priceline to submit a claim, which I did. Xcover (the trip protection company through Priceline.com) denied my claim, then stated that coverage is not offered under the terms of the policy. So they just take my money and I lost all that money I spent on the tickets.

I bought my tickets through them. They offered to pay for selecting seats. I paid and selected seats only to found out that that was a complete scheme. They just stole my money. No seats were selected. Be aware this company is not in the honest business. I will of course dispute these charges. But this company is counting on our belief that big name must mean something. Plain small thieves.

Terrible company to deal with. I had awful experience with them. They cancelled my hotel reservation without letting me know and refused to refund my money. When I arrived to the hotel (I flew thousand of miles to get there) I was in shock to find out that my reservation was cancelled. Obvious fraud on their part. I strongly recommend against using this company.

I rented a car and a hotel room. When I went to pick up my car they didn't have one for me at any of the locations in my area. So I was unable to get to my hotel without a car and they would not help me cancel the hotel. Should I still have to pay for that even though I can't make it there. Do not use Priceline. They are not reliable. They owe me a refund from the car insurance I got. Will see if I get one or not. This should be illegal.

My last experience with Priceline was horrible. I booked an hotel with them for 3 people. They put me in a 1 bedroom hotel with a full size bed. The hotel agreed to accommodate me since all hotels in the area were fully book, but I had to pay extra. I've been using Priceline for all my hotel, car, and flights but this is going to be my last business with them.

I had a long trip from Honolulu to Montevideo. Priceline showed an itinerary that was 10 hours shorter than other flight booking sites and the cost was similar. #1 I could not select seats for any of my 6 flights (roundtrip) except the first flight and I paid $171 to select seats. I ended up with a standard middle seat for all but one sort leg. I also could not get boarding passes for all legs so I was technically a 'stand-by' passenger for the last 2 legs of my return flight. Also on my return, I had to pay $130 for only one checked bag weighing less than 25 pounds.

I paid 1350.00 for airfare reservation in December. I couldn’t make the flight because my passport came in late. Since then Priceline has kept the whole payment and provided no service at all. Now it is May. They have well developed policies to ensure you don’t get your money back. They offer a credit for one year after date of reservation. It is not a credit. You still owe the original amount, new airfare fee plus a penalty fee. They do this to dissuade you from using the “credit” so they can keep your money and provide no service. Do not use Priceline!

Terrible company to deal with. After I canceled reservation and got full credit they rebilled me. Obvious fraud on their part. After they refused credit after over an hour on the phone I went back to credit card for credit due to fraud.

I have been scammed! I booked a hotel stay at the La Quinta Inn - Downtown New Orleans through Priceline. The staff FRAUDUENTLY charged me an incidental fee of $200.00, which they STILL refuse to refund! As of today, I have not received my money back!!!! It is now May!!! I submitted a claim though my bank and LaQuinta produced documents allegedly showing that the total charged $211.30 (what they presented as an incidental fee) was actually the cost for my hotel stay! I stayed for (2) nights! I paid for this trip using Priceline (backend Affirm).

I am a doctor who works remotely and for that I have been a loyal Priceline customer for years. I booked a girls' trip to Miami and ended up booking the wrong hotel. Staying at this hotel away from the only people I know would not have been safe, as I would have had to travel at night alone. I booked the trip on Wednesday accidentally which would have already put me into the penalty category. I was not alerted to this fact whatsoever. It just said easily refundable. I used Priceline to switch to another hotel closer to my girlfriends on Collins Street and when I canceled Priceline charged me a penalty because I canceled within 3 days of my travel. They refused to work with me and charged me $247.00. Terrible organization, I will not be supporting them in the future and neither should you!

I will never book with Priceline again. The customer service is horrible. I had to book two reservations. They messed up both reservations. The second time I booked my reservations for a Hotel in the Bronx NY they booked me a hotel in WV West Virginia when I told the customer service representative the Bronx NY. I understand one mistake but two mistakes. Then I call customer service and they tell me there will be an investigation within 24 hrs when the hotel is booked for the next day. Plus I'm out of town for a family member funeral dealing with. This very unacceptable and unprofessional on priceline behalf. I will never deal with this company again.

Had the worst experience ever while renting a car. We came from Canada to United States with two kids and rented a car from Priceline before our arrival to avoid any inconvenience. All the details were entered online and there were no requirements or instructions mentioned for car collection. We arrived at 11pm at night to get the car with our luggage at the hotel and the representative refused us the car as our driver’s license was Canadian. I have rented so many cars and never have I ever faced this issue.

Extremely predatory booking policies leave customers in the dark about cancelation policies. Not until you need to change the booking are you told the cancelation rules and refund policies. Highly recommend against.

I was helped by Raeve in traveler services. He was great! He was incredibly helpful and efficient. I am very grateful for the service he provided me for my rental car. He explained everything thoroughly and was easy to work with.

Horrible place, dirty sheets, hot tub, disgusting, rude customer service, noise level was beyond loud. Someone's food was left in the fridge and microwave was disgusting. I will never stay there and they would not refund my money.

I booked a reservation for an electric vehicle by mistake. When I went to cancel it, I was told they couldn't issue a refund even though I didn't go through with the rental. Don't ever rent a car through Priceline. Total rip off. Go directly to the car rental company and not a third party vendor such as Priceline.

I booked a hotel and rental car through Priceline for 10 days. Something told me to confirm my reservations and wahla! They reserved my hotel room for 4 guest without my permission then refused to change it to 2 people. Their only solution was to cancel then I rebook. I canceled and rebooked with another agency. Since when do an agency get to pick and choose how many people are traveling and needing a place to stay. The simple solution would’ve been to change my reservation but they thought I was scared to cancel. Canceled and rebooked with a more reliable agency the same day.

I was in town for the day or actually the weekend. It was to surprise my kids and I hadn’t heard back from my son whether they have space at their house for me to stay because this was last minute. I decided to get a hotel so I called Priceline. The woman that made my reservations was amazing! She was outgoing and friendly! She thought for herself and made conversation like anybody in customer service should do… Especially over the phone! She was a delight! My son called me 30 to 45 minutes later telling me that for sure they had space and to cancel my reservation. I couldn’t get any help via chat because it’s only automated and it only goes by certain words.

Found a cheaper deal with a better cancellation policy on identical reservation details and sent it to the escalation dept and they refuse to adjust the 16.16 price difference stating that the cancellation policies had to match. So Priceline had worse pricing AND cancellation policy and was willing to lose a customer over $16.16.

Purchase at your own risk!!! These people are stealing money from hard working people!!! Just pay the money through the airline or hotel website. I WILL NEVER PURCHASE ANYTHING ELSE through this habitually lying and stealing company!!

I booked a car rental with Priceline, and got the insurance. On the same day I canceled my booking, and know they are saying that they can't refund my insurance amount that I paid up front. They say there is nothing they can do. Be careful when adding insurance with priceline.

I had an extremely disappointing experience with Priceline. They recommended buying insurance, but it turned out to be a fraud by a different company. Both Priceline and the insurance company gave me the runaround and showed no concern for the amount of money I spent on their booking site. It's incredibly frustrating to deal with a company that doesn't seem to care about its customers. My advice: you can't count on this website. And don’t even think about buying flight insurance—it's a joke and a scheme.

I’m utterly disappointed. NU was not able or willing to promise that the vehicle will be available for me since my flight was delayed. It was impossible to communicate with both Priceline and NU since phone calls were conveniently directed to answering machines and were not answered. I feel that I wasn’t treated right. I had to make another vehicle reservation from Avis in order to ensure that my family would be able to attend one of my son’s wedding. Overall, the car rental from NU through Priceline was a bad and costly experience (and mistake).

My experience with Priceline was horrible. The very worst company to book a flight. I booked a flight for economy round-trip to Nigeria from United States. I had two 23kg bags checked in with no hassle. On my way back, I was forced to pay for the 2nd 22kg luggage. I was told I was only entitled to 1 bag. Like how? I was told my booking was economy light. I never booked economy light with Priceline. I was made to cough out $105.00 (N108,805.00). That's a fraud! The same 2 luggage I left with is what I still had on my way back, why should I have to pay for the 2nd bag on my way back on the same ticket? I spoke to customer care and shoved me off and won't pay me or fully address the issue. I won't recommend any one to book from priceline. This is the second time I'm having issue with their booking.

I won't ever use them again! While double-checking my hotel reservations, made through Priceline, I found that my reservation never made it to the hotel! I'm glad I checked ahead of time, we would've not had a room to stay in. I ended up making the reservation directly with the hotel and cancelling my priceline "reservation". They did give me a full refund plus about $100 to help cover the higher price I'm now paying.

I was strung along for over a month thinking I’d get a refund due to illness (booked same day that I tried to cancel). Was told to call the hotel, I got the hotel to agree to refund, etc., yet they still wouldn’t refund. The decision for a ‘no’ should’ve been given the very day I called. Experienced poor communication with a few reps who didn’t communicate clearly, and also a few very vice reps. Unfortunately, it is very clear that Priceline does not prioritize the customer experience. I was a VIP member and always booked through Priceline. I will now never use them again.

The rating says it all. Priceline offers no help whatsoever if something goes wrong with your hotel. We discovered we had bedbugs bites after checking out of a one night stay and they won't refund our money.

I booked a hotel reservation by mistake and realized it within 1 hour of reserving so I canceled it. Waited a couple of days for refund to come back. Called them and explained situation and was told, "Sorry no refunds. Nothing we can do." So I then asked if I could get the reservation back, again no. Nothing we can do. I think it is pretty crappy I wasn't refunded. Reservation wasn't even there for 1 hour but hey let's keep $240 for nothing. I WOULD NOT USE THIS COMPANY TO BOOK.

I rented a car for 26 days in Denver, Colorado. The car was a mess. Disgusting. Inside hadn’t been wiped down and not clean thoroughly. As attendant who helped me with my contract was very obnoxious and ignorant. Customer service was very poor. York and I will never rent there again.

Whatever you do in your lifetime - do not under any circumstances use Priceline. They are the biggest thieves I have ever done business with. They knew I cancelled timely and didn’t stay but still would not return my money! Crooks!

I had a confirmed rental through Priceline in Sept. 2023 for our trip to see the solar eclipse on April 8th, 2024 in Austin, MN. When my wife and I landed Austin-Bergstrom International Airport on April 7, 2024 and proceeded to pick up our reserved car but we were told there were no cars available. Easirent was the car rental place that Priceline used for that time. Easirent could not help us so we were out of a car. There was no prior communication to us that there would be no cars available prior to our arrival. There were huge lines of people at the Austin, TX airport waiting to pick up their confirmed rental cars at all of the rental agencies. We chose Avis in getting a car and asked for the same type of car but the only choices left that day was a pickup and a minivan. Our hands were tied so we chose the cheaper of the two available vehicles which was the minivan. We were lucky to rent a car at all.

They state that they have free cancellation up until a certain date but when you try to cancel, they still try to charge you. I contacted customer service and the call took 52 minutes. They said I was within my grace period to cancel without penalty but their system wasn’t allowing them. They escalated the issue to a supervisor who then escalated it to a higher department. They told me I’d receive my refund within 1-2 business days. It’s been 3 days and I haven’t received my refund. This company is a scam artist! Book your travel plans elsewhere!

This is a terrible travel agency. They have a horrible policy and don’t want to refund back people money. Don’t ever book with them. I would never recommend this agency to anyone. I was really disappointed when I couldn’t get a refund for a ticket I had to cancel.

For me, that is the worst company I have ever used. I spend a month trying to get my money back. Every time I call them as long as I give them the information again and they are going to escalate this to another level but in the end they don't do anything just pure blah blah blah. I called my bank. I told them what was happening and I already have my money in the bank. Be very careful.

Terrible experience each time. I stayed at a hotel and it smelled of smoke. I was with my young child. Roaches, crackheads walking around, I left after an hour. Priceline refused to give me my money back without a reason why.

Keep on getting ping-ponged between them and their sister companies' customer support, and each time they say "we can't help you, we don't have access to that". Terrible customer service, which is made by design to never actually solve customer complaints.

I was staying at a hotel in Fremont Nebraska at the Roadway inn. I had booked my stay there with Priceline. I had already been staying there for a week and half decided to extend my stay till May 10th 2024. On Sunday April 28th 2024 I had a very horrible interaction with the lady running the front desk. She was very rude and threatening the sheriff's office on me to have me removed. I decided on Monday morning April 29th 2024 to cancel my reservation as I did not want no more contact with this employee. I had contacted Priceline on the date of the incident and also the following day for follow up. I was requesting a refund for my next bookings totaling $600.

This is company is Terrible and it's sad to say that we had to depend on the them. Rental reservation not honored. Couldn't use the insurance at next car rental service, insurance non-refundable, in fact there's no one talk to about insurance.

I was billed twice for my hotel stay. I was overbilled $1900.00. When I complained to Priceline they informed me I had to resolve with Mariott. Mariott told me to go back to Priceline. I never received a refund from hotel. It was another additional expense added on that I was not expecting. Do Not Use. Date of experience: March 06, 2024.

Do not use Priceline now or even. Booked family vacation 2 months ago. Paid it in full!! My family and I drove all day get to the hotel and was told our reservation was canceled. What? Apparently, hotel canceled because third party only paid hotel $653 instead of $750 however they took full amount from my bank account months ago. Clerk got reservation reinstated and said we had a balance of $144. Ok fine, I called Priceline, they said, "Oh we show you as paid in full. You will need to contact our partner Agoura."

Worst experience with Priceline ever. I booked a hotel with them in confidence that it would be great or at least okay. My family and I get there and it's roach infested, ground is wet, and the toilet is just running. It was a nightmare!! I did not want to stay there so we left. I call and spoke to a Supervisor and all they would give me is a 20% off express deals only which is a joke anyway. 9 times out of 10 you get the least nice one.

Absolutely abhorrent. Canceled my flight for a credit, tried to book two weeks later, magically couldn't use my credit due to "availability" even though the Priceline site was showing multiple flights available. Predatory and disgusting. Book through the airline.

Priceline (Guest Services) Overcharged me for my hotel (Comfort Inn) by almost $1000.00 more than if I had booked directly with the Hotel. They Are Not a "better pricing" company at all. They added on almost $1,000.00 in Taxes, Fees, and Commissions! I actually thought that I was booking directly thru the Hotel. As soon as I got their confirmation e-mail and realized my mistake (within 10 minutes) I called them and asked to cancel my reservation. They absolutely refused to do that for me stating that I "agreed to their non-refundable terms).

I booked a hotel stay through Priceline in Cedar Rapids Iowa on 4/18/2023 at motel 6, I booked for 4 days at this location. During my stay I became extremely ill with a chronic medical condition. I call an ambulance and when they arrived they couldn't find my room so they stopped at the office. Office staff asked emergency services what my name was. Emergency services were unable to provide hotel staff with me name due to HIPAA privacy policy. When the ambulance wouldn't give them my name, the hotel clerk sent away the ambulance. The whole time I'm in my room in extreme pain, and suffering. Luckily the ambulance called me back and got me the services I desperately needed at the time.

DO NOT USE!!! We booked a trip with Priceline weeks ago for Los Angeles (Echo Park), the flights, the rental car and hotel accommodations as a bundle and save deal. We get all the way there to the building with our codes to get into the building and there is no answer from anyone! We were stranded outside with no assistance 3000 miles from home. This was the worst experience of my life while traveling. Never Again!!!

I booked a place through Priceline at Royal North Beach at Clearwater Beach, Florida. The place was not clean, there were white cream marks on the bedspread and stains on the sheets. There was black mold on the shower tiles, we kept getting stuck in the bathroom because the door handle didn’t work right. The “fully stocked” kitchen had very old and scratched up Teflon pans. (Which is proven to cause cancer). I could go on and on. Anyway, I contacted Priceline immediately after arriving and they told me there are no refunds and they refused to do anything. They were quite rude about it. Priceline is showing them as an eight out of 10 stars location! I was told that I can try to speak to a manager, but they guarantee me the response will be the same. No refunds. Priceline sucks and I will never use them again.

Priceline.com sold me auto collision insurance for a rental vehicle on the Priceline website and when it came time to pickup my rental vehicle, the company told me they don’t honor 3rd party insurance from Priceline. I called Priceline, explained the situation and requested a refund to which I was told it was nonrefundable! If Priceline was a person, this would be considered a crime (obtaining money under false pretenses). I received an email response from Priceline customer care admitting and confirming my complaint. This is a despicable criminal business practice and hopefully this will help prevent anyone else from getting scammed! Buyers beware.

Booked a flight through Priceline and at the end it suggests booking a hotel through them. So I did. Unfortunately, every time I would try to click the hotels it wouldn’t let me so I called Priceline and I asked them if they could honor their pricing online, they could not but could do it for $20 more which doesn’t make any sense to me, but I said OK The books, the Hotel and then send me itinerary for the wrong dates. I called back and the dates to be corrected later hours later I never got a itinerary so I call back the next day, gives me $50 off of that because of the hassle but again doesn’t send me my itinerary. I wait a week, call and I asked for my itinerary, they tell me they can’t send it to me because the email is actually a website listed on my itinerary.

$412.50 wasted!!! Be very careful!! With them and Priceline. Booked the wrong Sulfur LA, location. Should've have been Port Sulfur LA. Realized it within the hour. Tried to cancel with them and Priceline. The hotel doesn't answer the phone or adhere to their own 20% cancelation policy on the same day. Priceline- you get a different agent every time from some other country. We've been dealing with this from 4/26/24 @ 430pm, (Reservation booked 4/26/24@ 330pm), until 4/27/24@ 830am. Now we're being told it's non- refundable!! Businesses like this will not thrive.

Horrible experience. Rental car and pay ahead, no cars available and Priceline unwilling to help or refund. Complete scam. The 40$ insurance doesn't even cover the car. Unlimited miles is a fake thing and cost extra at the rental office. Easirental in Charlotte is a joke as well. Very unprofessional.

If I could give Priceline a negative star I would. I have been trying for over a month to get a refund on a hotel stay in Myrtle Beach, SC that the hotel overbooked and gave away our room. The hotel said that since we booked through priceline we had to go through them to get our refund. It has been a horrible experience and I will never book through them again. I call them everyday and get the same run around everyday. I have also filed a complaint with the BBB and I will continue to call priceline.

I had an unexpected family emergency and had to cancel my trip two days prior to departure. Priceline went above and beyond to help me to cancel my reservation. Very helpful and compassionate during this time of grief. I will be sure to use Priceline in the future for my travel needs. 5 Stars!!!!

Disappointing. I rented a car for 15 days to go from the hotel to work, but my work ended earlier than expected, and I tried to change the return date with Priceline, they told me that I can return it sooner and I won't get any refund, that doesn't make sense. So I tried to exchange it to return it to my city, which at least I'm driving for 18 hours, but I don't need to spend money on airfare, and they can't change that either. Changes happen, and we can't count on Priceline to help us when we need it. I don't recommend.

If you have a credit from a cancelled flight that’s still valid, you’re never gonna be able to use it because Priceline is a scam and make it very difficult. Save your money and book through actual airline. The fact that I’ve spoken to 4 agents and 3 managers for the past month trying to book my flight with my credit that’s still valid is absurd. They make every excuse not to book your flight for some reason. The most recent thing that happened is where it gets better, the manager sent me a whole itinerary with no reservation number, just booking code which doesn’t work when I enter it on Priceline or Turkish airlines.

Booked 2 nights with Priceline at a Holiday Inn. Turned out the hotel wasn’t even a Holiday Inn anymore. It was a Comfort Inn and was apparently a Comfort Inn for 2 years. Spent a ridiculous amount of time looking for a hotel that didn’t exist and gave an address to a local house in the town. After calling and trying to get through to Priceline with their press 1 or press 2 we finally found the hotel. Frustrating to say the least.

Priceline deal came with extra fees on air, hotel and rental car. They booked my rental car with Nextcar, An offsite car rental business. Next car didn’t open till 5:30 AM and my flight boarded at 6:30 AM. Next car wanted $150 to come in early to take the car so I can make my flight. $45 dollar a day resort fee, $45 dollar a day hotel parking fee, no carry on allowed on airline. Read all the fine print, You get what you pay for but cheap get cheap.

What an absolute JOKE, NEVER USE PRICELINE. We booked a hotel in Flordia for our vacation and all the pictures for the hotel they had listed were all FAKE! Instead of a nice hotel it was run down, smelled like mold and had bullet proof glass for the check in window and Priceline was like yea.....don't care bye!

Do not book through Priceline for a car rental. They booked it through a third-party company called Priceless. When I got to their rental counter, the prepaid price went from up from $100 to $250. So shady.

I went through Priceline for a car rental. I prepaid $200 for the rentals which said included taxes etc. When I went to rental place Fox, I had to pay an additional $300. Don’t book car rental through them. They also added a child safety seat fee which was not in car or needed. Then there is a $15 day toll fee.

To Whom it May Concern, I am writing to inform you for the absolutely disgusting treatment of both companies, Priceline and the Holiday Inn Express Grand Island NE. I live in Ontario Canada, and frequently use Priceline and suggest Priceline to friends and family. I will not be doing this anymore and will be informing communities publicly to be aware when using these companies. I intended to book a last minute travel with my husband and two daughters to meet their relatives, for the first time in Buffalo New York. As I was booking on Priceline, an option showed up “Recommendations based on your previous booking”. I had booked at Holiday Inn Grand Island Buffalo New York, previously for a funeral, when I saw “Holiday Inn Express Grand Island” I clicked it, saw a reasonable price, our days were available, and then red writing that said “Only 1 room left at this price”. I was so excited I clicked and paid.

Absolutely terrible experience. These people will lie to you about what you are going to pay for your room. Never believe what they say. They had the fees and taxes listed on the website when I made my transaction and when I got to my hotel there were additional fees that were never mentioned during my initial transaction. I never would have booked at this hotel had Priceline.com been honest with me. When I tried to call customer service, I got some foreign person who barely spoke English who refused to help me with my problem and also refused to put a manager on the phone. I will never ever use priceline.com for anything ever again.

I booked a a flight on Priceline. I checked my flight in the morning on my trip which is their app. My trip was not there. I called Priceline. They were of no help. They do not speak English very well. And the gentleman who helped me screwed up everything to the point that I had to call the airlines directly and get a flight with them. Priceline is probably one of the worst travel ideas I've ever chosen my whole life. I would not advise anybody to use them. Go straight to the airlines and save yourself the heartache.

I purchased a vacation package through Priceline in March. The package was for a 4 day all inclusive stay at the Riu Palace in Cabo. We fly into Cabo and try to check in to our resort but they tell us our reservations were made in CANCUN. They had no available in Cabo. We were stuck. I called Priceline to tell them that our flights and resort destination were made for two different cities through their packaged vacation they sold us. They told me they could not refund the money to us or accommodate us in any way even though they made the booking mistake. THEY MADE THE MISTAKE BUT TOLD US THERE WAS NOTHING THEY COULD DO. My family and I arrived in Cabo with nowhere to go. I’ll never use Priceline again.

I would like to express how my experience with the rental car services which was a 0/10. They tried to downgrade our car with charging us a higher price. Also put us in an electric car. I would not recommend this company to anyone. They are a bunch of get overs.

Scammed me for a credit of $ 763.29. They quoted me for a double priced ticket (per own normal price) once I decided to use my credit from previously canceled ticket. While I am the phone with them they kept increasing the price, so at the end I was unable to use the credit. It is kind of a scam. Yes you can use your own credit but we have to give you extremely high price ticket.

I booked a hotel stay at the Holiday Inn in Winston Salem for 6 days with Priceline. However when there I received word of a close relative death out of state. Quite naturally I was emotionally distraught and wanted to be with my loved one, children/other family. I spoke with hotel staff regarding situation and was directed to check out and my return would be processed as I had only been there for 2 days. Under the hotel staff direction I did just that. Shortly later I contacted Priceline and explained what happened. Only to be told that my refund wouldn’t be honored despite me already checking out at the direction of the HOTEL STAFF. I spoke with Karen whom is a Priceline assistant who stated that my refund wouldn’t be honored. I explained to her again at the direction of the HOTEL STAFF that I would receive a refund on remaining days.

This is a horrible travel agency!!! AA changed my flight, and the change took me off schedule with my reservations planned. I talked with the airline to try and find another flight so I wouldn't have to cancel my current one, but there wasn't another to compensate the change they made. So they let me know I could cancel my flight and get 100% of my refund back from the 3rd party agency I booked with. I called Priceline and talked to 3 people that were supposedly in management that told me that's not the airline policy and would not process my refund. Now we have to go through the whole legal process with attorneys about 2 tickets that was changed by the airline.

On 6 Apr 24 I reserved a room through them. The HOTEL said they charge more on weekends. I called Priceline to get a refund, they told me they called the hotel, and I was a no show, however, the hotel is under new ownership, so the landlines were down. No one from Priceline called the hotel because the hotel didn't have phone service. This repeated on the 8th April and 9th of April. On the 9th of April, the customer service rep told me they would try to call the hotel again, they put me on hold. I waited at the hotel with the manager and owner for Priceline to call the hotel.. (Hotel phone are not working) 14 mins later priceline customer service rep said they contacted the hotel and was told that I was a no show to the hotel on the 6th of April.