Priceline Reviews

The booking process was fairly easy. Airline changed /5 flights by 1-3 hours. I went to changed my first preceding them and was told I had to pay the difference which they told me it was almost 3 times the original reservation. Online showed the flight was the same price for the one I wanted and the one I originally booked. I wasn't allowed to cancel the one flight. I would have to cancel the entire reservation. I was told she had to go off of what the airline showed her. I was on the site while on the phone. I could have canceled my entire reservation and paid for a whole new one and still would have been cheaper than rebooking a 50 minute flight I "only needed to pay the difference on". I will never use Priceline again.

My mother passed away and we live in Florida, we needed to get to Michigan. We had a reservation for a full sized SUV. We went to go pick it up and they told us that we could not drive past Georgia. I was devastated and We called Priceline to help us to see what they could do for us. The gentleman on the phone refunded our money, And we asked him to help us please find a car. I'm driving from Florida to Michigan for my mother's funeral. By this time I'm in tears. He said there's no one available in the reservations department. So not only do we have to wait 3 to 5 business days to get our money back on our credit card, But then he just flat out told us, "No. I can't help you".

We booked by accident. The place is conveniently located. We were traveling and driving through storms and I booked through Priceline by accident. We should have done more investigation. Every human needs a place to live. But when we got there and saw all of the people hanging out and malingering in the parking lot on both sides, we decided to call and ask Priceline to cancel. They denied our request and the $103 paid felt like an injustice. Every human needs a place to live, but I should not be fearful of my existence and feel held hostage for my money in a situation that was not one I felt was advertised. Best of luck and hope you all don’t make the same mistake I have!

I booked through Priceline with a hotel but Priceline booked the wrong hotel. When I tried calling Priceline they kept repeating the automated message as if I couldn’t speak to a real person. Finally when I was able to get through the customer service was horrible. They wouldn’t let me know when I was on hold, they kept leaving the phone without telling me. Priceline obviously messed up on their end and when I asked for them to switch the hotels they said no they couldn’t, then I asked for at least the $66 credit on Priceline because we have no place to go.. they also said no.

I rented a hotel in Orlando FL, through Priceline, they charged more than the hotel itself charges for the night. Not only that the hotel then charged me more than Priceline for the same booking. I paid twice for a abysmally substandard room. I got bit by a bed bug, and trying to get a refund for my stay has been the most frustrating experience ever, two representatives hung up on me because I went straight to the front desk with them on the line. My children are here and we are currently going through some rough times, so we need the money to get a different hotel, and we have been given the run around by 3 different people and kept on hold for over an hour to speak with a supervisor. DO NOT USE PRICELINE.

Updated on 06/24/2023: Still waiting on my money back since May 27th. I paid twice for car rental Priceline and Dollar rental and waiting for Priceline to research it. Chat once a week with them about it to be told always after being on hold at least 45 minutes that I have to wait. Do NOT use Priceline!!!

I made a reservation through Priceline and when I went to pick up the car from Routes they told me they did not rent cars to locals but they still charged me for it. They were claiming that Priceline should not have made the reservation and it was too late to cancel the reservation. When I reached out to Priceline, they told me to request routes for a refund which never happened. It looks likes these two companies are colluding to embezzle money from locals and routes holding on to the funds with no service performed and no legal basis. 65 negative reviews. Negative Google connections should be a cause for concern.

I booked two nights at Hampton Inn by Hilton & Suites using Priceline. I booked @4:00 pm on 6/13/23. Then I had second thoughts and went back online to cancel. It said in the email that the booking was fully refundable if canceled before 11:59 pm on 6/12/23. This was before I even booked!!! Email went on to say that if cancelled after that time, a penalty (their phrase) of one night's stay would be implemented. So, stupidly, I decided to go for one day since I was going to be charged anyway. After I checked in, I called down to the front desk and told them I would not be needing the second night. I was told that they could not refund it as I had booked through a third party. So I called Priceline. They put me on hold while they presumably contacted the hotel.

We rented a car from Priceline in St Marteen, and prepaid, for MEX car rental. When we arrived at the airport, a man was waiting for us, with our name and an exact car, that we ordered, the difference was he was from Phoenix car rental. He asked for our credit card information, when I said, we already paid you, he explained that we did not. As soon as we got to our hotel, I called the number on our itinerary for MEX and it was disconnected. I then called our credit card company and started a dispute. That was six months ago, and we still have not received a refund from Priceline, they said, it’s up to our credit card company. The credit card company says it’s up to Priceline. Do not deal with Priceline, we never will again.

They tried to tell me the same day I had made the trip I cancelled that I would get my money back then the next day they said no thru an email. I feel they lie to people about trips being nonrefundable.

I have made a flight reservation with Priceline on April 6th, 2022 and canceled it on April 7th, 2022. They said they will refund my money. It's now June 2023 and I have been calling them every month inquiring about my refund that never arrived. They always give me the exact same scripted response. "We escalated your case. It has been processed. Please wait 15-20 days for its arrival." More than a year later, still nothing and the same responses every time I call. I've confirmed my information and mailing address and they keep saying it's on its way. This is beyond frustrating! I don't know what to do anymore! They took my money and are not giving it back! Straight up thieves that deserve zero stars!! Do not use Priceline! I don't wish this on anyone!

Not once but on THREE different occasions, we used Priceline to book rooms while traveling. Each and every time, we have received duplicate charges on our credit cards--one from the hotel and one from Priceline. Funny thing is the amount charged for the night by the hotel was ALWAYS less than Priceline price. It's like a double scam....Not only do they NOT have the best price but they double charge you. Also, Priceline refuses to do anything about it, saying that you will have to contact the hotel but when you contact the hotel they say they didn't payment from Priceline.

They are unbelievable with terrible business practices. They offer no assistance, provide you with cookie cutter answers from a piece of paper and could care less about loyalty. Run far away and stay away from this business and their lack of customer service.

I use to book with Priceline all the time but over the years customer service has dropped off a lot. I recently booked a hotel with them and it turned out to be a very bad situation. When I voiced my view to the hotel manager he took offense that I didnt feel safe in his hotel. He kicked me out and locked me out although I was very polite about it. When I called priceline and told them the owner refused me service they denied a refund as did the owner. I can't believe the customer service from Priceline. They don't care about customer anymore. I am out my money and had to book another hotel that evening. The owner of the hotel who had my phone number sent me text messages all night rubbing in my face. It was a very sad night to say the least.

Horrible experience! The app is confusing and will change the dates of booking out from under you... so you end up with non-changeable booking for wrong date. Also claims dog friendly for places that then tell you about large fees to have your dog upon check in. This company is downright evil!

I purchased airfare and hotel accommodations for a trip to Denver. I selected my seats on the flight, come to find out my seats are NOT GUARANTEED or confirmed with Frontier Airlines. NO REFUND GIVEN!

Priceline emailed me a special offer for Ramada hotel in Tampa Fl. Their customer service had a thick accent and it was impossible to hear him. I needed a good deal so I took it. When I checked the reviews on that hotel, everyone was talking about bedbugs, roaches, and stinky carpets. I am extremely allergic to all that. I called right away to change to a different hotel. They denied me. I requested to cancel, they denied it. They told me they have to investigate. I called them almost every week. Today they finally me that their customer service, told me it was final sale. They have customer service from everywhere around the globe, except American to do their dirty jobs. No disrespect to them but you can barely understand what they are saying. It’s not my first issue with Priceline, so please be careful, find a different company.

Was a better price after I booked. When I try to cancel my existing reservation and make a new one they charged me 200 dollars because was 12:01am. It's not fair that you stole the client money. When I call and explain to the manager the situation they said is nothing they can do. You are a thief.

This is the worst customer service ever. I canceled my reservation. They called the hotel to confirm my cancellation. The Priceline representative lied on the hotel and told me they said I checked out on a certain date. I called the hotel to see what they said and they said they didn’t say that. They told Priceline I never checked in. Now they are trying to keep my money and only refund the last day because the Priceline representative lied in the system. Get way to treat your customers and a veteran. You all need ethics and customer service training. I would not recommend this company to anyone.

I must express my profound disappointment with this company and its customer service. The level of misinformation and lack of transparency I encountered is truly disheartening. If I had the option, I would give this company no stars at all. When I contacted the customer service to book a hotel, I was unaware that it would result in a bundle including a car rental. Despite my repeated inquiries, the agent failed to inform me that the price quoted was in USD. As a result, I was charged an exorbitant amount that was far from being reasonable.

Booked with Priceline, Would Not refund, my cancellation, would never recommend this company NEVER, called 8 times and they hung up on me, charged me for 2 nights at a hotel that I didn’t stay at, tried to work with Priceline and the hotel directly and no help and NO refund!!!

Beware purchasing air travel on Priceline. They lie outright about included baggage and then claim it is an airline issue and need resolve with them. Excess baggage costs can then be astronomical. They do this to show a cheaper price than Orbitz. Orbitz is totally legitimate for same flights and clearly state baggage not included. Thus they show a higher but truthful price than Priceline. I recently purchased tickets on Priceline and even took screenshot of the page on site where clearly states checked baggage included. Priceline later claimed they cannot honor their own representation on their site and said it is an airline issue and they are not responsible. Clear lies and deception. I and everyone in my company only purchase on Orbitz now or direct from airline.

I booked a trip with Priceline in April and then the flight was changed 7 times before I finally canceled it through the airline because the new times were unmanageable due to other parts of the trip already booked. Times were predicated on the flight times. Went to rebook and Priceline wouldn't allow it because they were still showing me being booked on the original flight.

I wanted to make a reservation directly through the hotel, when I called the "Operator" pretended to be a hotel clerk and made my reservation. Once I called to make changes, hotel informed me that it was Priceline that had made the reservation. Priceline is a rip-off. It took me 45 mins to get someone on the line to cancel my reservation, and they tried to charge me a $15.99 cancellation fee, even though I called a week in advance. Additionally, once I called the hotel directly, I found out Priceline was charging me over $400 more! If you call a hotel, ask them directly if they are the hotel or 3rd party company, and ask to details about hotel, if they ignore your questions or don't know, hang up. It's Priceline.

They choose not to be upfront about fees at the hotels may charge outside of the bookings. The hotel that I'm staying at says they have tried to fix it several times on Priceline and Priceline chooses to lie. I was charged an extra $55 that every other booking site was honest about. I will never book thru Priceline again.

We stayed at a hotel for one night for a medical trip. I received an email that said extend your stay for less. Well we decided to stay another night and do some shopping. We got home and the bill was just the same, no discount. When I called them they were rude and would not offer the discount. They lied and no discount was applied. I paid the same price as the night before and I also got a smaller room. I will never deal with them again.

Priceline app is experiencing errors in your booking dates. So you can book a certain date but the app will schedule for a different one. And if you call to resolve they won't do anything. Do not get ripped off and uses their app til it has been fixed.

Just throwing this out there for consumers looking to use Priceline. Better watch your bill and make sure you understand that you are not on only booking a flight but you need to pay their "Seat reservation fee". Yes there's a $55 fee to get a seat and I'm not talking about picking a special seat on the plane, this is just a charge to get a seat. Last time I checked when I book a flight it comes with a seat. Now Priceline is getting in on the act and charge for that seat too, apparently they are going to be on the flight with you.

If you're traveling with your pet, do not use this service. There's no way to tell whether a hotel accepts pets or not. I made a reservation, I went to check in and I was denied when I asked about the pet fee. The hotel said it wasn't their problem and Priceline said it wasn't their problem. I was simply out my $93.

I recently made a reservation through Priceline for a 5 night stay (5/23/27 - 2023) in North Carolina. Instead of calling the hotel directly, I went through Priceline. I thought Priceline has the best price, but I found out I could have saved $293.00 if I would have made my reservation with the hotel. Priceline is a total RIP OFF and I will never use this cheating, dishonest and unremorseful company again.

Do not use this merchant or Affirm for your payment plan. They offer discount and normal fare prices, ask for payment and then tell you the fare class has sold out. It will apparently take up to 90 days to receive a refund.

After staying at a hotel reserved through Priceline, I discovered when I got the hotel receipt that the actual cost, including tax, was less than what I paid for on Priceline. I called Priceline to get the difference between the actual cost of staying at the hotel (which was less, including all taxes) versus what I paid on Priceline. Priceline refuses to give the difference. Priceline is NOT the lowest price. In the future I will only deal directly with hotels. It is worth setting up a rewards program with hotels, even if one is not able to take advantage of all of the perks. At least I will know I will be getting the lowest price. Priceline is NOT the money saver it purports to be.

Had to change a flight due to family emergency and work. Called Priceline's customer "Care" 84 hours prior to date of travel. The individual I spoke with asked for a reason to which I simply said work and did not elaborate not knowing if it was necessary or not. They said that it's a restricted flight and there is nothing they can do. He did not give an explanation nor did he try to show compassion or sympathy considering my situation. I will NOT ever use Priceline for anything moving forward based on the LACK of Customer Care.

I went through Priceline to get a car rental at the airport and will never do that again. My flight was early and when I went to pick up my car I was directed to go to another car rental. The line was so long that I stayed in line for an hour and didn’t even make it halfway. Luckily I didn’t pay ahead of time because you can’t get your money back if you cancel. The other car rental places there didn’t have anyone in line. I went through one of them to get my car in 5 mins but had to pay a higher price. They have a good scam going on there with their long lines. I’ll never go through Priceline again.

I booked a room on Priceline at a major hotel chain. I arrived at the hotel to find that the room was not clean and that the TV was broken and unusable. I complained to the front desk staff and was told that no other room was available. They agreed that I should get a partial refund and said that they would offer up to 50%. Unfortunately, since I booked through Priceline, I was told that I had to contact them for the refund. They said that Priceline would contact the hotel, the hotel would issue them the partial refund, and then issue it to me.

I booked a hotel for the wrong date, by one day. I asked them to change the date, but they refused. I have gold status, but apparently that means NOTHING! I am more than disappointed with Priceline and after this trip, will never use them again.

I rented a car from Priceline and the total that was provided for rental including tax was 493.00 approx. When I went to pick the car at Dollar rental they charged me another $471 for bunch an insurance and taxes. I waited 1.5 hours in Tue rental line after my flight and the again at the counter did not explain any thing about the insurance and all the extra fees. I was thinking the charges were for the rental not all of the other insurance and fees. Why would I get insurance when my own insurance company covers all my rentals. This to me is like stealing my money. I don’t know how Priceline or dollar rental is doing this to their customers. When I called Priceline they said it’s not their fault. I am current trying to call dollar but they are so busy as experienced that when I stood in line for hour and a half. I don’t know who is responsible here but I feel like I have been cheated. I will never be using Priceline or dollar rental ever again. That is purely bad business practices.

Would give negative review if I could - Booked a 9 night stay. They forwarded the hotel a 2 night reservation but charged me for the 9 night booking. sent them my bank statement and showed the hotel my bank statement. The hotel allowed me a nighs grace for Priceline to rectify the issue - but they continued to say it takes 5 business days to review and couldn't do anything, forcing the hotel to check me out, without a place to stay and with my money still with Priceline.

This is the second time I’ve booked through Priceline and they ended up passing the wrong information to the actual provider (the first time was hotel dates and this time my shuttle had the wrong location -an hour and a half away from my actual destination). When I reached out to get it fixed, they passed me around for 2.5 hours only to tell me I need to contact the provider directly and that they couldn’t help fix it or compensate me for their mistake. Been using them for years, but they are a scam now.

IF I COULD GIVE THEM A negative 5 star review I would do this! Back in the beginning of March I had booked a trip to Florida and had to cancel the hotel accommodations. As of today (5/31) this is the 10th time I have been in contact with the company because I have not received my refund. Throughout these contacts I have been hung up on twice (I never have used any profanity or any foul language to warrant this). 3 different times I have been told that my refund was being processed and that the supporting documentation from the bank and proof of charge was validated.

I don’t recommend Priceline if it was the last company in business!!!! My family and I booked a trip to Spain and paid for it. When we got to the airport we're supposed to have for flight tickets to fly to Spain and there was only three issues and we got stuck buying another ticket and Priceline had the excuse that it got cancel by mistake. We been waiting more than 45 days for a refund on their original ticket. Don’t ever do business with this company. They are useless, worthless not even the thought of them.

Dear Priceline and National Car Rental Company. Hi! I am writing this message because I was not able to receive my full refund from express deal from Priceline. Even though the policy stated that it is non-refundable. However, I booked the reservation via my mobile phone and I could not see the notice of the non-refundable policy that this booking cannot make a cancellation. Once I filled up the payment forms, my reservation was locked to get the mid-size SUV cars. So I contacted to customer service for Priceline, the staffs still insisted that the reservation was under the policy and could not get refund from cancellation.

I booked a hotel through Priceline which showed beautiful photos of hotel. Description of hotel and amenities sounded pretty good. Once arrived at the hotel, it was complete opposite of what they advertised on the site. Contacted Priceline and they refused to reimburse me. Do not book with this site, you will regret it.

After booking my flight months in advance my family of 6 shows up to the airport in New Orleans. We were in the middle of the line. By the time it was our turn the lady at the gate says Silver downsize the plane and there was no more room! So they spent 2 hours trying to find a flight. It was approaching night time and something had to happen soon. We had a cruise to catch the next morning in Jacksonville. The flights they found were 20 hours with layovers. We could not do that because we would miss the cruise and I would be out $7000 dollars, So the lady said she can get us to Tampa and we could rent a car and silver would reimburse us. Well silver won’t answer calls nor return emails. Nevertheless we paid for a flight we didn’t receive.

First I’d like to start out by saying I’ve used Priceline/Booking for years and never had an issue, so I decided to use them this time around. I purchased a package (Flight/Hotel) together so I’d be seamless as always. My hotel was located in Freeport Grand Bahama Island BUT my flight landed in Nassau (BIG ISSUE). This isn’t even remotely close! It’s a 45 min additional Flight that has to be booked when you find out there is no connecting flights booked with Priceline, which cost myself and my husband and additional $500.00 plus AIRBNB cost for $300.00 so we have somewhere to stay in Nassau. I called Priceline 4 times and was told there’s nothing they can do and to READ THE FINE PRINT!!! Never will book through Priceline/Booking. They could at least help look for connecting flights. MONEY DRIVEN COMPANY! Why would I purchase a trip that doesn’t even get me to my destination. I wouldn’t!!! No compensation whatsoever! Never again!

I had a flight but due to a medical emergency, I have to cancel my flight. Now, of course you can’t get your money back, so I asked for a credit, which they said I could get, but, I have to complete my credit 1 yr after booking. I booked January 24, 2023, and have to complete (meaning take a trip by January 24th of 2024). Not book a trip by then but take the actual trip by January of 2024. I’m having reconstructive surgery on my right foot. Fallen arch heel spur and a severed tendon, unfortunately my ankle is literally sliding off my foot! Which is no fault of Priceline but they could give you a year from the cancellation date not the booking date!!!! I don’t even know if I can complete a trip by then, (probably not) after being off work for the surgery then I’m going to go back to work to take off for a trip so I don’t lose my money, yeah I don’t see that happening. They may as well say they’re keeping my money!!! Don’t book through Priceline. It’s a complete rip off!!

As the website of the Priceline advertised the room for max 4 occupancy on its website, I booked the room for four individuals and gave my children's age over the phone. After I booked the room, I noticed that the order was for max 2 individuals on the email. I immediately called Priceline and told them I booked the room for four. The customer representative told me they would get back within 2 days after their inspection. After 2 days I got in touch with them again, they told me they would return within four days. I still have not heard from them. I am filing a consumer complaint and will ask for return and compensation.

I tried to cancel my car rental 2 days after booking and it was 2 weeks in advance of the pick up date. Priceline refused because of the fine print policy on no refund. Misleading advertisement. Warning ⚠️stay away. There are better options out there. Take a bit more time but it's worth it. Do not use Priceline!

Absolutely Awful. Advertised a airport car rental located at the airport in Tampa. Tram to rental center fine. Then I find out car is off airport. Shuttle bus required. Not stated online. Cancelled reservation. Charged my credit card. Never picked up the car. Still in dispute.

While booking for my stay in Whistler - Priceline website showed me an offer for an 8+ review hotel in chains - Hilton, Westin etc. for $160. It finally gave me some random hotel by name Legends. This is the first cheating / false claim & it claimed to have given a discount of 24%. In booking.com - the price of the hotel was even cheaper with exact same configuration. This is the second false claim/cheating. I highly recommend staying away from Priceline.

I booked flights on American Airlines through Priceline. I gave my credit card information and purchased the tickets. A counter then appeared for 4 minutes and at the conclusion of the 4 minutes an error message popped up indicating a problem with the advertised fare. That was 3 days ago and the almost $800 is still showing pending on my card payable to American Airlines. I called Priceline and they said my bank could reverse the charge. I called my bank and they said it was up to Priceline to reverse the charge. So I entered into a contract in good faith and now my credit has been tied up for 3 days and I have no tickets. TOTAL SCAM! Do not book through Priceline. Book directly through the Airline.

My car rental was booked and somehow the 4am drop off was scheduled for 4pm drop off. As soon as I noticed the discretion, I called to inform Priceline before any charges were taken. Nevertheless, after the phone call of the wrong time and the car returned before the 4am time as spoken. Priceline stilled overcharged a one day rental for a two day rental price. Taking a little over twice the amount of one day trip, even though the car had been returned within the one day time period. Priceline refused to refund the extra day they took out the account.

Horrible experience. Booked a car. (Confirmation number **) Arrived from Canada at location (Prins Boudewijnlaan 2, Sint-niklaas, Belgium 9100) just to let us know there's no vehicle or booking. No way to contact them. Had to take a Taxi back to Brussels and arrange last minute from Europe Car. No way to email or contact them. Insurance also paid that is useless. Insurance Confirmation: **. MONEY taken for nothing. Now the process to get the money spent back.

I reserved a hotel room, Microtel by Wyndham, in Palm Springs Florida through Priceline, and after reaching out to Priceline regarding additional fees from the hotel, I was given information for the sister company "Booking.com," who supposedly handled my reservation. The hotel states that even though I received my additional deposit back, that I was charged per night, an additional charge, just for booking with Priceline. Priceline is of no help, the hotel is standing by their charges, I am simply leaving this review of my experience. Booking was during Rockville, 2023.

We used Priceline to book a hotel room at the Super 8 by Wyndham in Nampa. We paid $163.14 and arrived to check-in just after 3pm. After we got to the room we went to use the restroom before leaving to our event and realized there was no bathroom door. We went to the lobby to notify the hotel clerk and use the restroom in the lobby. There was no restroom in the lobby, or anywhere but our room, for our use. The clerk informed us the room wasn't supposed to be booked for that reason and was marked off on their side to not book, but apparently not through Priceline. She said there were no other rooms available, but her son who works there would look for some doors of different sizes in their storage area, he would then see which one fits the room when we get back from our event.

I booked a hotel reservation believing that I could cancel the reservation but after I booked it, the confirmation said that it was nonrefundable. My trip was 46 days out and our plans changed so I tried to cancel reservations the next day. Priceline would not refund. I believe they mislead me into booking saying that I could cancel but after I booked changed the policy to reflect a nonrefundable booking. I would never use Priceline again and hope no one uses them.

The worst place to book vacations packages, my flight got canceled and don't want to give me my refund. The agents that work there are liars and rude. Never book guys. They are giving me the runaround but was sure easy to take my money.

I usually use a different service. Wanted to give Priceline a try. TOTAL NIGHTMARE! 10/10 DO NOT RECOMMEND! The rep booked the wrong room on the initial first call. They have the recordings where I said ocean front and he agreed that is what I was getting. No! Ended up getting ocean view on the side of the building. This is a hotel that we visit often and I requested this specific hotel. Called Priceline after receiving a confirmation email and realized he booked me the wrong room after repeating several different time that I wanted ocean front, I was trying to get it fixed for 4 days before my reservation. All reps told me to wait.. it’s a waiting game. That they have to review the case.

Priceline promised their rate was cheaper than booking directly at Pagoda Hotel. The agent guaranteed that Priceline’s total cost of the rooms, resort fees and taxes for three rooms was less than booking directly with Pagoda Hotel. She charged my card saying that the total cost included the resort fee. As soon as I received the email invoice, I immediately noticed the price she quoted me for the three rooms did not include the resort fee. Booking directly with Pagoda Hotel would have saved me over a hundred dollars. When I called to explain this to the Priceline supervisor, they refused to match Pagoda’s total cost price and refused to cancel the reservation even though the agent lied and was deceptive. Priceline are run by crooks! BEWARE and DO NOT USE PRICELINE!

They are the worst. They cancelled my trip protection and then are soooo nasty. They lie and try to get you off the phone and do not resolve the issue. Worst customer service ever. I been going back and forth. They show no concern. All they do is transfer and LIE. Now I am trying to get $500 dollars back I paid protection for.

Priceline advertised that the Best Western Inn & Suites London Ontario was a 3* definitely not a 3 star. I have never been to a dirtier hotel than this. I took photos of the curtains, lamps, filthy channel changer, carpet, bathroom fixtures and dining room for breakfast which did not have everything for a full breakfast. The staff I can say was friendly. I paid $440 for a 2 night stay and brought my family. Called the manager, told him and he said he hoped that it would be better next time? I won't be coming a next time. I am trying to tell him this but didn't offer compensation. Called Priceline as well, asked what I wanted. I wanted him to know what had happened considering no one asked how my stay was. In any case not booking with them again. Put in a complaint and no word.

We wish we saw this site before using Priceline to make our reservations with the Red Garter Hotel (Red Lion) in Wendover, Nevada. Never mind the fact our hotel caught fire 3 hours into our stay at around 7:00 PM and we fled, never to return, and were charged anyway despite Red Lion customer service promising we would not, since we didn't get to stay at all. The issue with Priceline is we had a promised rate of $81 total for the night. Upon arrival, the Red Garter had us booked in a smoking suite instead of the non-smoking room we requested, and charged $193.03 to our card as some kind of insurance against damages during our stay.

We bought airline tickets and didn't purchase the additional protection and was in a car accident and totaled our vehicle 2 days prior. We called and sent the police information regarding the accident and they don't want to return or provide a credit for later use which is what we requested. Customer service doesn't exist anymore, go directly to the site. Don't use Priceline!

In the beginning they give you great deals but that is just to lure you in. Now that I have reached Platinum Status it's like they know they got you and it's been quite insulting. All the perks they claim you get with each level seem to disappear when you get to Platinum. I booked hotels only to be told at check in that the debit card Priceline used was declined or had insufficient funds and was so embarrassed by how rude the customer service reps were to the front desk clerk. Here I had already paid for the hotel and had to pay again just to get into my room. Ruins the whole night when you spend most of it on hold being given the runaround by a surly teenager who could give a crap less about the customers.

I guess I am one of those customers that is now complaining about the refund after booking a reservation for a hotel using Priceline. I kept getting thrown at me about the contract that there are no refunds. Even though it says it on their website. Spent 20 minutes telling them that I did not pick the specific hotel that they had picked for me, but since I had picked the one that was a flash deal( the hotel I wanted) it gave me the one that they wanted me to have. Which is not right. So buyer beware, if you do use this site, look all around this site to make sure that this is what you want to use, before you do it.

I booked a hotel online in the city that I'm going to a concert in. After I looked at my email I seen that the hotel was in the wrong city (hours away). I called Priceline right away to fix it or just change the dates and they cancelled my stay and didn't give me back my money. I will not be using them ever again. They were very rude and didn't care.

My friend booked a flight for me because my flight got cancelled. She was helping me get to my dying brother in Portland, Or. She booked a flight for 9 pm that night. This was through Priceline.com. I had been at the airport since 6 AM that same day. At 9 pm I got to the check-in counter at WestJet. The attendant took my information and asked for my passport. I looked at her and told her I did not bring my passport. She then informed me I needed it to get on the flight that goes to Canada. I said what! I had no idea. I asked for her to cancel the flight. She said she couldn’t and suggested to go down to Delta, their sister company. I did that and they could not help me.

Worst experience! It took over 3 hours to get a car. Priceline books cars and doesn’t hold vendors accountable. Dollar Rent A Car had 2 staff working for 200 customers in line. We got in line at 11:30 pm and at 12:30 there were still 100 in line. Dollar is by far the worst company, similar experience last year in Savannah, GA.

My mom and I booked a trip (1 of 3 over the past year, this was our third time booking) with Priceline and they put my last name for my mom's last name. I did not notice this issue until I went to check us in for our flight because we booked successfully the past two times with my account/profile and didn't think to check for something like that. When I called to correct this they said they couldn't do that and had to transfer me to the airline to handle it. Earlier in this same week, I wanted to cancel the reservation for the rental car but they said because it was an "Express Deal" I could not cancel it which I do not recall being mentioned anywhere when I made the booking. Thus I will never use Priceline again.

I paid for seat reservations for my wife and I 10 months in advance and was not provided the seats I paid for. Within about a week I provided proof that the airline was refunding what Priceline paid them. Now after calling for 6 months every 7 to 10 business days they have still not settled this refund for services not provided. Every time it gets urgently escalated to the Accounting Department without resolution or calling back, essentially ghosting me. I would never order services through Priceline again. Their “Customer Service” is the worst I have received in 64 year of my life. They don’t care about their customers. To this day I am waiting for their proper refund settlement, the amount I paid for seats that I was refused at boarding, evidently sold to a higher bidder. Just looking for a refund for what I paid for, and didn’t receive.

I booked a hotel stay with them and then I noticed they offered Price Guarantee and so I went online and actually found the price for less at a different website. I sent in my claim form within the 24 hours time frame they gave, shortly after I received two emails from the Priceline Department stating I was approved and that refund would be processed and posted back to my card within 3 to 5 business days. The email stated I would be refunded 200% of the difference. I called at least 10x to follow up. Spoke to CS representatives who stated that Department was working on it and would contact me by email within 7 days. There were instances when I would call and get different information depending on whatever. They would just make up reasons not to refund me when it was already approved.

Booked 2 rooms and cancelled one room with Priceline, however, Priceline called to the hotel to cancel two rooms instead of one room. When we checked in the hotel and we were told our room was canceled. End up we have to pay the walk-in price. I doubt their system is broken. After I cancelled one room and received the refund as well, but they still sent me reminder email saying I booked two rooms one night, and they actually cancelled my rooms. Don’t understand how their system works. The customer service representatives are unprofessional and untrained. It’s a horrible experience to talking with them over the phone. They are unable to locate the previous conversation or notes about the same issue… Will NOT use Priceline again.

Overcharged me. Said there wouldn't be a fee to book. But I got overcharged $30 plus. They won't answer phone or chat. I won't ever use them again. The room booked, I'm seeing into the hallway, walkway. Men, truckers looking into my room, I put the ironing board there, longways to cover the space. They were laughing, like in expectation of seeing but not seeing something. On lunch break I called Priceline, automated system says they'll call back, Priceline never called me back.

DO NOT, I repeat, DO NOT USE Priceline for ANY travel accommodations. Their customer service does not have a care in the world about their customers. We had a HORRIBLE experience yesterday that costed my friends and I $1,400 over something THEY did: My friends and I had a round trip flight booked, with layovers, from New York to Pensacola, FL. We got a notification that our connecting flight of Orlando to Pensacola was going to depart earlier now, making it impossible to make the flight after landing in Orlando.

Booked a hotel through Priceline for May 15-16 and got a confirmation email as well. Reached hotel at 11:15 or so and the front desk has a reservation for May 16-17! Priceline on hold for more than 1 hour and now left with no room and no refund! Mind you, it’s middle of the night. No help from the hotel either!! Pathetic customer service.

I booked a car rental through Priceline with Routes Car rental. The first issue was Routes Cars and Priceline falsely advertised the vehicle at $17 but when I arrived onsite I was informed that my insurance was not accepted and neither was the insurance for Priceline. This elevated the cost of the vehicle to nearly 70 a day. Combined with the 250 deposit the $200 rental I booked jumped to a thousand. I declined and contacted Priceline only to be told 'too bad'. The customer service at Priceline was atrocious. The so called supervisors constantly tried to dismiss my frustration and me. When I asked for corporate to file a complaint, I was given three different wrong numbers and told there was a nonexistent email on the website. I was left high and dry. Stranded and without a refund. I am writing this review because I refuse to let this go.

Priceline has a systematic way of scamming travelers. I will never use this website and make sure tell all my friends and family to refrain from booking through them. Until now in every trip they would scam by cheating in smaller ways by hiding behind fine print. In a trip to Orlando, we booked the entire hotel, air tickets and car rental. They claimed that the rental car was availbale from airport. Considering we were landing mid night. We made sure that's what it had. However once we reached Orlando, we were told that car rental company is away and there is a shuttle to get the car. So after landing mid night, we had to wait for over an hour to get a ride to the rental car pick up place.

Ok we all know hotels have a deposit in this day in age so I know to look thru all the fine print to find this information as I found out the hard way on my first trip thru Priceline I get to hotel that I all ready paid for thru price line to find a 100.00 deposit which Priceline did not include this information on the price breaker you don't know what hotel until you pay so besides this now I know better correct

After considerable time talking to multiple Customer Support people I was told that there is no one I can talk to in order to resolve my issue.

What you do, if this was you? I booked with a Red Roof Inn and PRICELINE was not accepted and was left in a bid in Georgia, NE Atlanta area. Could stay anywhere and PRICELINE could not find ma a hotel. I was stuck. I asked for a refund and have not received it in 1 business day. I received a credit of $ $9.67, Instead of $65.97. Nor have I got a call from Management. I have not gotten a call back from the Escalation Team. They left me stranded without a place to stay. This unacceptable.

Accidentally, my computer auto-filled my last name to a reservation I was making for my husband. They had him standing at an airport for 2 hours as we showed our IDs, marriage license and documents to show our mistake. Regardless, they couldn’t fix the name mistake and he was left at 2 am in a city with no other available cars. It cost an extra $600 and hours of stress and headache. Never use Priceline or make sure you triple check that your computer doesn’t change or auto-fill.

I am never using Priceline again. They still charged my card when I cancelled, and trying to get ahold of anyone is insane. Takes hours, then it's the run around. I am out 500.00, having to dispute. But could take 90 days!! They do not care! I tried to tell them, unexpected surgery, they do not care

Used Priceline to book 3 hotels. I was given a receipt by one of the hotels and the price shown was $40 cheaper than what Priceline charged me. Tried contacting Priceline and was told the hotel should not have shown me the receipt and there was nothing they could do about it. Will call hotels directly from now on and deal directly with hotel as they will match Priceline prices.

I booked a trip with Priceline.com. They overbooked my flight and I wasn’t able to get to my final destination, which included my hotel room package. I called them to cancel the hotel and they did not.

This is how the email they sent reads: “Your feedback is important to us! We know you have an opinion and it'll help us improve! Tell us about your flight to San Jose, CA. Take our survey.” Rating buttons don’t work. I had a horrible flight experience and wanted to provide feedback and after writing a lengthy explanation of my experience there was no “submit” button. There was no way I could find searching online to communicate with them about this. I don’t like that at all. Since they don’t “Say what they mean and mean what they say” I don’t trust them and will not do business with them, especially seeing the reviews posted here.

suggestion.

I rent a car with them to Avis, due to the fire condition in Alberta I been task to work on fire since am a firefighter, so I can not travel to Halifax, we will deploy in the forest area, they told me I have to cancel only 24 hours prior the pick up date or I will not be reimburse. Fighting fire. I got no time to be on the computer so the moral is don't use them.

Guys, be very careful when booking via Priceline. I booked a car rental from priceline and was confirmed. I saw my credit card and saw amount debited to HERTZ. I received no emails or text. I wanted to make changes and called priceline. Priceline told me that my reservation was with hertz. I called hertz and hertz told me that my reservation is with Uber.

I rented a Ford Edge for $152/day, which I thought was inclusive of the for a 1 way car rental w/different drop off locations, other car rentals advertise the same car at a much lower rental rate per day, so it is advertised at this rate for a 1 way rental. After The rental was complete, I was charged an additional $140 for the 1 way drop off. I picked the car up Fri @ 5 pm, had 2 full days, then dropped it off @ 10:30 am on 4th day, yet I was charge for 4 full days for $752. I booked thru Priceline, so I thought those were my total charges except for $60 gas fee to Dollar, but Dollar charge another $212, for a recovery fee, airport fee, & taxes & gas fee. Priceline says in their agreement that additional fees may apply, but no specific reference, certainly not $212 worth of additional fees on top of $749, it's completely misleading, additional fees are not clear upfront, I will never use them again & I am writing this review so other consumers don't get ripped off like I did.

Priceline absolutely sucks, second time using and both time has been worse experience. They charge you a price and then a whole different price at the car rental. You can’t get no help from them other than them telling to contact car rental, and car rental telling me I have to contact Priceline. Both are refusing to take responsibility. Will never use Priceline again and customers beware.

Worst experience with Priceline, I booked 5 star thru Priceline but found prices were higher than hotel website. No price match guarantee as promised for VIP members. Poor customer service. No accountability.

This company has no intention to help customers. Our flight was cancelled by AirLine and Price Line completely refused to re-book or refund for the cancellation by the Air Line. For sure do not use them. Go to the Air Line directly. By far the Air Lines have better customer service.

This agency does not communicate properly with its hotels or customers. It booked a room online through Priceline on a certain date. I go to the hotel on my appointed date and I improved my room to a better room. The hotel successfully canceled my other reservation without charge. I paid for the room and Priceline did not offer a refund despite what their customer service told me on the phone.

I am very dissatisfied with Priceline's phone service. I called to ask about handicap accessibility and the man told me in order for him to complete the search he needed my card information and then I had to pay today. I was asking about a shuttle to the medical center in the city I was trying to book a hotel, as I didn't see that on the website. He literally wouldn't help me unless I booked with him, today, and asked for my card number before he could proceed with any searches. Maybe I misunderstand what calling their customer service entails, but I thought they would be more helpful and not only try and obtain my card number to collect money straight away. Not pleased at all, and will not be using this site again.

I booked reservations on Priceline. Got to the hotel and they couldn’t find my confirmation number or my name. Priceline is a scammed and would not give my money back. I Will never use them again. Run.

I am so alarmed at what Priceline has done for my hotel booking. My plane was cancelled 1 hour before departure. I called priceline and they said because it was a plane issue they could refund the hotel. I was advised by their (priceline) representative to cancel my reservation and provide flight cancellation documentation (both of which I did). Two days later they (priceline) emailed me to say no refund would be issued!

They make the prices look great but they will add huge taxes and fees. They sneak it in and the very end!! Also they will not refund. I was charged for 25 day car rental when I only rented for 24 days. The rental return time on paperwork was off by one hour so they charged me for a whole day. They are very sneaky!!!

Dealing with Priceline has been a nightmare. I had a trip booked and my mother passed away so I could not complete it. I was given credit for an American future flight which has proven essentially worthless. I have tried to rebook a ticket with my $225 credit and every flight Priceline gives me, there is a "difference" of over $250- $500 I would need to pay. I have been on America's direct website and I can fly cheaper without my credit- how does this make sense? I should not be able to book cheaper on the same airline with no credit than I can with Priceline using a credit. They are a predatory company, steer clear.

This service is no longer needed as the hotels and airlines give you the same deals without all the fees and if you need to cancel you can't get your money back with Priceline, but if you book direct you can. Priceline makes up some sort of excuse as to why they can't give you the refund even though right on the airline's website it should qualify for a full refund.

First time using them, attempted to book a flight for 5 people that totaled $2,218. I entered all the info to book, clicked "book flight" and received a message that the flight was no longer available. I went back, found another flight for a few bucks more, entered the info and was again told "this flight is no longer available. I went to the airline site to book the same flights, at the exact same price (interesting I know!), of course the flight was available but my card was declined.

I have used Priceline to book flights, hotels, and rental cars for years without issues until today's hotel reservations. It was always a delight using Express Deals because they are normally lower in price in exchange for not revealing the name of the hotel until the reservation is paid for. Today, I did just that. I booked a hotel in San Bernardino using express deals for $151 a room/day. When completed, the name of the hotel was revealed and, to my dismay, the hotel is advertised on the same website for $121 a night (exact same room features). I called Priceline to get a resolution. 2 customer service personnel later there is still no resolution. They make it seem like there is nothing we can do. The first person said that I will receive a phone call from his supervisor.

I have used Priceline for years without a problem... until now. I chose their deal, they choose the hotel after you select your package. When they sent the hotel information, I googled it... ALL of the reviews mentioned the cockroach problem, drug dealers in the parking lot, and the doors not locking correctly. One review even showed pictures of blood on the shower curtain and the sheets. When I contacted priceline (6 times) and told them the situation, every one of them told me there was nothing they could do. They said that they absolutely would not give me a refund even if it was not safe. When I called for the 7th time the person was amazing and understanding and refunded my money. I just could not believe they would expect me to stay alone in such an unsafe and disgusting Place!

Very tricky. Cheating in name of best price guarantee policy to attract customers. I booked a flight for certain itinerary on April 11 '23.. and checked the price today April 30 '23. The hotels prices were almost $130 less than while we booked.. When ask for price change and claimed ..they said within 24 hrs we should claim money price guarantee so that they may refund.. Really? Every customer don't tick the clock for 24 hours and keep on checking prices. Cheating Priceline website..

I booked my hotel through Priceline 3 months in advance. Upon arriving I was informed they were overbooked. They said they would try and find a hotel. They did find me a hotel, but it was in a very unsafe area for a female to stay alone. I was in town for an event and would be arriving back at the hotel late. The parking lot late at night was a little scary and I don't scare easily. My room was on the end next to the exterior door which was purposely left wide open all night. Needless to say, I was not well rested for my events the following day. I slept with my car keys, planning a quick exit through the window should something happen. Instead of a safe stay in a nice hotel at the Courtyard in a safe area of town, I was booked into a sketchy hotel in a scary neighborhood. It was a busy weekend in town and this was my only option.

Bought flight insurance... Wife visited elderly dad... Took a bad turn... Covered by insurance.. Priceline wanted 1-father's medical records, 2-notarized letter from Dr... All this for a$150 return ticket... Typical.

Original reservation had their computer continually change the dates I required. When it looked like the problem was solved I completed the booking. Upon checking the confirmation I found that the dates were wrong again. I followed up with the Priceline people right away and was told to contact the hotel. The hotel, surprised, said it wasn't their issue since the booking was with Priceline and they took the payment. Back to Priceline I go and a different operator said that all that needed to be done was to create a new ticket which he did and I received with a confirmation of the correct date.

Booked through Priceline to save a couple dollars and regret every minute of that decision. Called to change the name on the hotel reservation 2 weeks prior to stay and they assured me it was no problem. Name was never changed. Guest had to pay for a new room even though the room was prepaid. Now between Hyatt and Priceline no one will take ownership of the mistake that the name was never changed and neither will refund me the cost of the prepaid room since they labeled it as a no show.

I booked a hotel reservation and when I arrived at the hotel my reservation did not exist. The hotel contacted Priceline and still no reservation. I asked Priceline for a refund but was told that was not possible. I had to book the room directly with the hotel and I've been fighting with Priceline ever since trying to get my refund. I have made many calls and have been told they are looking into it but no refund. Not to mention the price online quoted does not include the extra fees therefore Priceline was much more expensive than booking with the hotel directly. I would never book from Priceline again.

If you book hotels through Priceline, BEWARE that if you make a typographical error on your hotel reservation, such as select the wrong date, once you book a non-refundable hotel, Priceline will NOT support you. You WILL be stuck for that charge. My letters to Priceline went ignored after I responded to their letter informing me they could not help me. After over ten years REGULARLY using Priceline, I have decided to move on to another booking agency. One that supports their customers. I also have a Priceline Visa card that will now get stored away, never to be used again.

I used to use Priceline a lot to book rooms. Lately, I pay in advance and when I get to the hotel, they tell me they are sold out and that Priceline will rebook me in another hotel. It happened again last night. Priceline could not rebook me in another hotel. Had to sleep in my car. I will NOT use Priceline again.

I have asked Priceline to cancel and refund my son and I’s American Airlines tickets due to my son passing away. It took so many holds and calls and many days I have been calling back, then finally I asked to speak to the manager, and he finally decided to directly email AA to cancel and refund the money back. I got an email from American Airlines after a couple of days that they had refunded my money back to the card I used. I checked the card which is from Affirm and it only refunded $32.02 which is supposedly $596 so I called them and asked why only $32.02 and they said because Priceline have not given them the money back.

Where do I start? They offer complimentary breakfast. False. Pictures of rooms not quite the same. Bathtub paint peeling off. Toilets grime. They say you get a Bayview just because you can see a little body of water after the warehouse and freeway. Doesn't make it a view of the bay and hidden charges for parking in a hotel. After bringing it to their attention they offered me a 15% off my next booking which is a joke seeing they offer a 15% discount if you book early. That's like a slap in my face. Thank you Priceline and the Ramada in San Diego. I wouldn't go back if it was free. Go to a motel and get a better experience. No joke.

Went on Priceline to rent a car. Made my reservation, paid extra for the insurance. I show up to budget, no cars available. And none available for hours. How can Priceline tell me I have been confirmed when no cars are available? Best part, Priceline will not refund me for the insurance despite what their policy says, “Will be refunded if car was not picked up.” Super shady. Will never use Priceline again and will just go directly through car rental company.

Priceline makes my blood boil. On trying to purchase a hotel and Airfare package, the website went on error, without explanation why my purchase did not went through, so I reattempt paying. Until I found out they charged me almost $6000 on booking that did not even went through. When I called their customer service, they superficially say "ohh it will just fall off your account". It took 10 days and I am stuck not able to use my credit card because of the dangerous and fraudulent business practice of Priceline. I have a major bill I had to pay that is delayed. I have never hated a company until I encountered Priceline. PLEASE SAVE YOUR SELF, and STAY AWAY FROM PRICELINE.

Super deal at 70% off right? Wrong! Hotel overbooked and turned us away at midnight after a long day’s travel. Several frustrating calls and a day later we were refunded and given an additional $18 for our inconvenience. Really?!? Why bother? Never again.

On April 19, 2023, stayed at America's Best Value Inn, 2126 Willis Rd., Richmond, VA. I was extensively bitten by bed bugs. When I requested a refund, the hotel and Priceline refused, even after I provided photos as proof.

I booked with a hotel with Priceline for four night Niagara Falls two queen beds and breakfast for four person. I was surprised with one bed and no breakfast and didn’t let me in. I have to pay extra to let me in. I call Priceline customer service and was very rude so I don’t advise anyone to book with them. It’s scam.

I booked an Express Deal through Priceline which did NOT disclose the name of the hotel I would be staying at ahead of time. Other Express Deals I looked at included resort fees in the total but the one I purchased did not. This is the reason I booked it! Otherwise, I would have waited or purchased a resort stay with Disney directly since pricing would have been the same!

I'm sad to report that the first (and last) experience I recently had with Priceline was a terrible one. I am traveling for a work-related convention this July 11th, 2023, and was told by my CEO to be present until Saturday, July 15th (not the 14th, as I initially believed). I booked a hotel through Priceline, only to hear two hours later that I would, in fact, NOT need a hotel room on the night of the 14th, because the convention was ending that day (not the 15th). Therefore, an additional night in a hotel room was not needed.

I went to Priceline.com on Thursday to book a room for Saturday. I left the site and went back and started the booking over. I forgot to change the date and I accidentally booked for Thursday. I immediately called Priceline, not to cancel, but to just move the date up 2 days. Too late for cancellation when I booked, and I was told I would have had to cancel 3 days prior.

Scam scam. I hate Priceline!!!! Never again and don’t mind the one star. It’s zero for me!!! I booked too fast. Made a mistake and I can’t do anything about it at all. It’s only been 3 days smh. I learned a lesson. Take my time.

This company along with another company I've yet to find out about any other ones yet but I'm sure they all do it. These travel agency companies are falsely advertising discounted rates for members. Discounted rates for VIP members but in all actuality they are falsely advertising. They are racking up the rates and then saying they're going to give you 10 15% discount on your next booking but that's because they racked up the rates. I've been booking hotels, motels for the past month. Been traveling and I went to use my husband's phone because it said a specific price on a hotel and then when I clicked on it the price would change and then when I sign in the price would change but when I did it from my husband's phone I got the price that I searched it for. Paid it for that price.

This was the old fashioned display of BAIT & SWITCH. I selected Hotel Viking and you gave me Wyndham Hotel of Newport....and charged me..That's just wrong!!!. Sadly enough I trusted your website. No worries. I will never use you again and I will tell everyone in my dealership what just happened. It's pathetic to think you take advantage of customers like this...Trust me. I will copy and paste this review on every website I can find....HORRIBLE CUSTOMER SERVICE...THIEVES!!!

I booked a hotel through priceline in Gallatin, TN on 4/15. Everything went okay until I reviewed my bank statement days later and say they charged me twice, once for the hotel I stayed at and another for a hotel I never booked. I explained to them I never book nor stayed at this second hotel. They refused to give me a refund because I was a "no show" for a room I NEVER booked. They also have hidden hotel fees they don't inform you about prior to your booking. SCAM SCAM SCAM and terrible customer service!!!

Went on a vacation in February 2023 and had a very bad experience. Posted a review on Priceline which just vanished. Called customer service and they were rude and unhelpful. Still unable to post my review to this day. No resolution and no help.

Never book with Priceline because if you book with them and your flight is cancelled ..regardless if the airline cancelled due to a national disaster this company will not refund your money. I booked this trip over 42 days in advance a bundle deal which was flights and hotel reservations. On the day of my trip the airport in Fort Lauderdale was underwater to where the FLL airport closed down. It was on the news and weather channels. I reached out to Priceline and the hotel about what was going on as well as a refund as this was beyond my control in order to be refunded. Priceline tells me it’s nonrefundable they have to wait for the hotel (The Strat Hotel and Casino) to see if they will make an exception for the refund request. Why? How is it fair I pay for a stay for several nights but didn’t stay at this hotel at all. Exception for what?

Correction: I got a refund after the 24 hour period. The airline policy allowed for the refund. Booking.com gave me a credit stating it was the airline policy; when I checked there was no credit with the airline. When I went to redeem it within the year of ticket purchase I was told 'redeem' actually meant to take the flight within a year of having bought the tickets (regardless of when the original flight was for), rather than re-purchasing the tickets within a year of the original purchase date. So priceline got to keep my money for free.

I purchase a package deal for Dominican Republic ,spent over 6k .Day before airline delayed the trip, lost one day. Coming back again same thing. If you call Priceline they don’t want to deal with you. They make cheap deals with airline and resorts and steal your money. I travel around the world. Best site is Expedia. They are more professional… Price line and booking.com never buy.

I have fully paid for rental my car in advance. Once I reached the office to collect the car , they asked for additional USD 1200 as insurance. The insurance is not added to their prices, and not allowed to make a refund. I lost my money. Very bad reputation, very bad customer service.

I made a hotel reservation on Priceline yesterday. I quickly realized that they booked the wrong date. I immediately tried to get them to change the date or not charge me. They told me that I had to call the hotel and the hotel told me that I had to call Priceline to get them to cancel. The hotel wanted Priceline to send them an email to confirm that it should be cancelled. Priceline told me that I had to wait three days before they would send the email. Meanwhile, my credit card was charged for the room which I didn't use and tried to cancel. I will continue to try to get them to send the email to the hotel and credit my card. I doubt that I will ever book a room on Priceline again.

Priceline charged my account without my permission. They claim I had made a reservation but failed to provide me a receipt or itinerary of said reservation. And they charged my debit card for said reservation.

I looked up a reservation today at an hotel and had looked it up using the right date trusting that they will keep the same dates. I made the reservation but when I got the confirmation it was for the wrong date. I called Priceline the EXACT SAME DAY within Min. of the reservation being made and they kept me going in circle. They said I had to contact the hotel. The hotel tells I have to contact priceline. They charge me the money but for the wrong date and can't cancel without losing the money. 1st time using PRICELINE. Make that the last as well

A group of my friends and I booked a trip to Florida and because Airline Prices were so high we went through Priceline and had them book it. We were traveling on a Thursday and on Tuesday in Ft. Myers the hurricane hit. Our AirBNB canceled and even though the airport was closed, American Airline and United (that is how they booked us) did not cancel, therefore they would not refund our money, but gave us a credit, mind you with a certain percentage off.

Nonexistent customer service if you can not make a phone call. Multiple times on this trip out of country itinerary says all rooms are paid for but the hotel wants paid for 1 more room. Pretty sure I paid for an extra room the first time. This time I have no help contacting through message or the garbage fire automatic chatbot. Left me arguing with the hotel. How embarrassing, I won't ever use this service again. Eat one

I booked hotel through Priceline on the 1st to stay on 2nd to 3rd. Somehow I was charged $55 to make the reservation. Didn't stay the 1st made reservation that day. Of course Priceline says it the motel. Motel says it Priceline who did it. Of course they got their fee already so all is well in their world. I'm screwed. So if you use priceline check your card charges cause they have no problem with you being screwed. Like I said they got paid. No longer their problem. They will not back you up.

This is the worst mistake I have made in booking a trip. They pull you in by saying you can save money on a bundle, and no fees or little fees. If you have to cancel or change your trip you get mostly none to very little back. And even if the car company is willing to give you your money back or the airline company, they do not want to honor that. They tell you they will send an email to the company that promised you they would refund the money, And it could take within several days to your travel date before you hear back. I was literally transferred 4 times, and still to the wrong person to handle the car rental refund as each department handles something separate. The wait time was 15 minutes!

Rented room. Paid with credit card thru Priceline and Priceline does not tell you that you have to pay a cash deposit at the motel I booked. So then I call Priceline and the lady calls the motel and cancelled my reservation without my permission and now my wife and I have to sleep out on the ground because it takes days to get a refund and we are homeless. Do not use Priceline.

Priceline is a scam -- DO NOT USE. I booked a rental car using Priceline, initially happy that the cited price was moderately lower than the car companies themselves offered. However, what they don't tell you is the Priceline quote is not the rental fee. The rental company charges you as well, and I ended up paying almost twice Priceline's phone "estimated total." This is outright fraud.

When booking my hotel stay in NYC no problem. Great service. The problem came when I saw that the hotel was 67.00 cheaper per night. I called immediately and was told to send a link to Aloft hotels. I sent link and was told not the right link. When I arrived at the hotel the manager assisted me with link and they claimed I still sent the wrong link. Three days later after about 8 calls and 8 email correspondences with booking.com the sister company I’m still trying to get help with price match. Easter Sunday I’m in a call again trying to get assistance. In the future I will hook directly with the hotel. I will never use third party booking again! The reps just read from a script and didn’t seem to understand what was going on. It’s a scam!

I made a reservation through Priceline, and they advertised that the hotel I was booking had a pool. I had specifically booked this hotel over another as it had a pool. When I brought this to Priceline's attention they told me that they booked this through another site and I would have to contact that company to resolve the issue. I never did business with this other company and I don’t see how Priceline thinks it’s okay the push the responsibility of their website on to their customers and other companies they may use to assist with their business.

I booked a package for three people; when I arrived at our hotel, I was told the room was only reserved for two people. I requested a refund from Priceline and booking.com and was told they couldn't do anything about it. I booked a package and received three flights, a three-person car ride, etc. But the hotel was only for two people. This makes absolutely no sense. Priceline customer service deflects, saying it's my fault for not choosing a 3-person hotel room. How did I book a 3-person package and only a two-person hotel room was included? When I reached out to Priceline, they sent me to booking.com, then booking.com sent me to Priceline. As a VIP member, this is the worst service ever; I will never use Priceline or booking.com again.

We paid for better seats on airplane, got stuck in back of plane both way trips. Also we paid for baggage and when we got to the airport we had to pay again. So why pay for Priceline's expensive picks and not get what you pay for. Will never use again!

The star rating is because it’s needed in order to proceed not because it was deserved at all. I booked a trip to Miami in November 2022 through Priceline. It consisted of Flights, Hotel and Car Rental. For April 2023. My flight was delayed and when I arrived to the airport and called for my car rental they were closed and did not open until 3 hours later. The car rental company is Fox Car Rent, another horrible service. I had to pay for a cab to take us to the hotel. Then had to take an Uber to Fox Car Rental for them to tell me they had no cars available and I had to contact Priceline. I then contacted Priceline for them to tell me that their policy is to email the car rental for them to confirm that we did not get the vehicle for them to process my refund, which would take 5 business days. If I didn’t have anything else I would have been stuck and stranded. This is how Priceline takes care of their customers.

Contacted Priceline’s customer service about an issue with a Hotel stay that was booked through them. In short they said, "Sorry about your experience, there is nothing we can do about this!" I will never use them again!

I recently visited Priceline looking for a room for a 4 night business trip. I had just come home from a trip to the same town, and my stay at the Kalama Hotel/OYO Hotel was terrible, with a bed that had springs coming through the entire mattress, so I wanted to avoid staying there again. Priceline offered me an Express Deal on a room that they claimed was normally over $100 per night, for $67, so I went for it. Upon receipt, I was informed that I was staying at the Kalama Hotel, which they listed as a 4 star rating…but they list the same exact hotel, under the name OYO hotel, for under $50 and give it only 2 stars…so they have one hotel with two names and ratings…and when I called to speak to a representative, the person told me that it was on me, and didn't offer any explanation as two why they have one property listed under different names. I will never use Priceline, ever again.

I place a trip reservation on February 10th. I got a better rate through the hotel directly and cancelled the hotel portion of the trip with Priceline. They assured me I would get a refund and I received a cancellation confirmation. As of today, 4/5/2023 I have yet to get the refund and they can't give me a transaction ID or any confirmation that it was sent. They keep telling me it's an issue with my bank. Same bank for 30+ years... I doubt that. What a terrible experience.

My reservation was cancelled on April 1, 2023. The room was cancelled through the hotel because they did not have television services. I contacted Priceline on April 1, when the room was cancelled by the Hotel. Below is their email communication. It has been over 72-hours and below is what they are telling me by email: "Please accept our sincere apology for the delay. Kindly be advised that we are still in communication with our hotel partner for a resolution. We will update you via email as soon as we receive a response from them. We appreciate your patience in this matter." This is poor customer service. I WILL NEVER USE THIS SERVICE AGAIN.

I booked a vacation through Priceline. I selected a flight to Virginia and three hotels. Every time I tried to click on a flight time it would tell me I was too slow and the flight was all sold out. This happened 20-25 times! Finally I checked a box that said I was ok to have one stop. I got a flight. I also booked a car rental. When I checked my reservation a few days later I found I had no car at all and the flight was to a totally different state! The return flight was from a third state! I called and talked to about four different agents and supervisors. I was charged $400 to cancel the flights.

Thought this was a reputable website. Called at 10am because of an issue with our reservation. Ended up being on the phone till 1pm. 4 different customer service reps, 1 dropped call to supervisor and at least 4 lies/misinformation. One person directed me to the hotel to solve the issue. The hotel said I should have booked through them to not have the hassle. Called Priceline back and told they have no supervisor (haha), that the hotel were the bad guys and that they had emailed the hotel. The hotel said they don’t get emails from Priceline. Lost my money and never using them again even if they were to give away hotel rooms.

Rented a Dollar Rental car through Priceline in Orlando. After feeling duped by the “Buick Regal” advertisement, waiting in line for over an hour at car rental counter (behind 25 people) at airport and having to pay over $200 in additional fees, I requested to change drop-off location and both Priceline and Dollar refused to approve the change. Never again. They scam customers through false advertisement and will not fix any problems.

I booked a hotel online through Priceline and I spent hours searching for one. I picked one out that had an indoor pool. They booked me one with an outdoor pool in the middle of winter! I called Priceline to tell them this was not the original hotel I booked and they were rude. They wouldn't switch me hotels. They wouldn't give me a refund. They wouldn't even listen to what I was saying. I was so frustrated I started crying. I am the customer and they treated me like nothing. I won't use them again.

I chose a price breaker deal that was supposed to save me money on a more expensive hotel at a cheaper price. Less than 24 hours after booking I find the exact hotel for about $130 less and it has a cancelation policy, which a price breaker does not! On top of that, I tried to submit the price match and was unable to do since I found the deal on the app, which does not have a URL and URL is required. So I eventually logged into the website to at least get a price difference refund and submitted a claim. When I booked, it stated I saved 22% on my booking which is a definite lie. Called the customer service and they were ZERO help. I will never again use Priceline, they scam you.

We used Priceline to book a hotel. Not only was the hotel disgusting and Cockroach ridden Super 8 DeFuniak Springs Florida but Priceline wanted nothing to do when we asked them for a refund. I will never use them again.

I booked a rental car from Carwiz through Priceline. Carwiz ended up being an extremely shady company and effectively doubled the price of our rental so we tried to cancel through Priceline. Priceline made us repeat our story and had us on hold yet would not give us a refund. Will NEVER book with them again.

I'm so disappointed in you Priceline. It was good to travel a lot with you guys. I like the Priceline so I introduced you to many friends. I am in Korea for a while and booked a flight ticket for my son to come to Korea on March 16. On March 21, I received an e-mail from the Priceline that the flight ticket was canceled unilaterally. I checked it and talked Asiana Air thay said the ticket canceled but they did not handled refund so I accepted and bought another ticket at other company.

Priceline has gotten worse year over year. We use Priceline for business, but will not use again. They booked an engineer twice on the same flight, leaving and returning. Won't credit for their mistake.

I will never again use Priceline for booking flights. You’re basically paying for “stand by” and good luck getting to your destination. Not only did my son get denied TWICE by the airlines for not having seats for him they refused to let me cancel and refund my money. He was stranded at the airport for over 10 hours by himself. I ended up having to buy another ticket from the actual airlines to get him home. This was the worst experience for a mother trying to get her son home.

Priceline charged me for a cancelled flight. The call center is overseas. The employees who answer the calls have no authority to solve any issue but they don't say that. They just put you on hold for hours at a time. I tried 3 different days for hours to resolve the issue, never spoke to anyone who said, "yes I can take your dispute." They need to be investigated. People should not be treated the way I was treated by Priceline. Not good business. I'm betting they're hurting for cash and taking advantage of their customers. Save yourself a lot of aggravation and don't use them.

This was my first experience using Priceline. I booked an express deal that stated, a "4 star" hotel would be selected and revealed upon booking. When I received the hotel I immediately went to the site and also to Yelp for reviews. On the site I noticed how outdated the rooms and the halls were, but no big deal. When I read reviews on Yelp it painted a completely different picture of the establishment. Complaints were mainly about customer service, desk attendants, the upkeep of the room, with pictures of proof, and finally, ROACHES! The reviews were all pretty recent.

If you dispute a charge with you card company of a hotel on Priceline, DO NOT TRY TO DISPUTE WITH PRICELINE FIRST! I purchased a 3 star hotel in February 2023, and received a booking to a rundown, wall paper peeling, homeless voucher rooms with no security door locks. I contacted Priceline to notify that the hotel they booked was grossly overrated. After several attempts and over 2 hours of talking to customer service, Priceline was only wanting to resolve the bait and switch with a 5% off my next booking. I verbally and virtually declined the offer, but it was sent to my email anyways.

Booked a hotel through Priceline, hotel ended up being the scummiest hotel I've ever been inside of. So much so we ended up checking out a day early and going to a different hotel. Called Priceline requesting refund for unused night, was told by them that the hotel would not issue a refund to them, therefore Priceline would not refund me either. I travel often and will do all my booking through competitors from here on out. 0/10 would not recommend Priceline.com.

I would never recommend going through Priceline for your needs. They will charge you for the entire time of your reservation and if your plans change, you're out of luck. Going through their customer service yielded not only their agent hiding behind their arguably anti-consumer policy, but the agent I spoke to heavily implied that neither she nor priceline care if I return or recommend them (Of course I will never use them or trust them again). I feel robbed of 5 days worth of renting while I'm willing to bet the agreement between priceline and the rental car company will be for the amount of time I actually had the rental.

I had rented a hotel in Orlando, FL with Priceline for the very first time and the rate on the hotel and reviews made the hotel seem like a 5 star hotel. When I got to the hotel I seen the environment outside and I was so upset!!! It was the worst hotel in the street. There was women in short dresses standing in front, police officers inside the hotel I guess looking for someone then when I got to my room the tub was dirty! Instead of having a closet door they replaced it with a bathroom curtain. There was roaches in my bedroom, it smelled disgusting plus I guess someone cleaned their hands on the wall because you can see handprints all over.

NEVER USE PRICELINE!!! They will take your money with no chance of a refund!! After booking a room and accidentally putting the wrong date in, I attempted to keep my reservation, and change the date. I was told I had to pay for the mistake date, and the new date.

I booked a flight from Toronto to Victoria for February/2023 Swoop through Priceline. Unfortunately due to weather my flight was canceled and I was given the option to request a refund as there were no other flights available. I did so and received an email that my refund was being processed. After waiting several weeks I still did not see the refund and was told by Swoop that it was in fact Priceline that had to send the refund. I spoke with a Priceline agent who said that they needed to look into it and would email the accounting department. She asked me to call back 2 hours later. I called back and was told that they hadn't heard anything so I needed to call back again in 2 days. I questioned why I needed to keep calling them and was told that that was the way it worked.

I have had the worst experience with Priceline and I will not be using them for any of my future travel plans. What would appear to most as a non-issue has turned out to be a nightmare. I bought an online ticket for myself, and then later on purchased another ticket for my son (a minor) through an Priceline sales agent (via phone). At the time I was advised that the two tickets were going to be linked, since the minor could not travel unaccompanied. Three days ago, I received an email that my son’s ticket had to be reissued because of some flight changes. After the “reissue” I noticed that some flight details on his ticket differed from mine. By the way, according to American Airlines Airlines the ticket reissue never happened, but that’s a different story!

To make a long story short, they have a non refundable cancellation contract that’s not made clear when booking. I made reservations for a extra day then what I needed, immediately called and talked to a representative who tried to fix it with a new reservation and recharged that same card from my first reservation and I told her I’ll need the refund from that reservation before I could make a new one. She said it’ll be 5 to 7 days to get a refund so I said ok and canceled my reservation so the 5 to 7 days would be up before I go on my trip. Called a couple of days later to check the status of my refund and they told me I won’t be getting a refund back because I canceled my reservation. Lost $500. Never again!

I rented a car through Priceline for a day in Miami. The car rental company was off site. It was not at the airport. The rental place was 4 guys running the business from a trailer. When I got there I got in line in the sun like everyone else. After an hour of waiting I made it inside the trailer. The man told me they had no more cars for anybody. When I asked how it was possible they didn’t have a car for me when I had a reservation. He told me that Priceline had overbooked them. I went back to the airport and called Priceline. I spoke to a rude representative who kept correcting the pronunciation of my name. She was no help. She informed me that it was Priceline’s policy to research what happened and that she couldn’t do anything and that the investigation would take 2 to 3 days to complete.

I purchased a ticket and purchased trip insurance which allows me to cancel if something comes up, or so I thought. I had a death in my family and had to cancel or at least receive a credit for the flight I book. When I tell you that each representative I called would forward me and place me on hold I am not telling you enough. I was on hold for approximately 1 hour and 46 minutes. I started to feel like Phoebe on Friends holding. I was already upset but they just wouldn't or couldn't help me. One representative told me to call United directly. United told me that since I brought it with Priceline they would have to cancel or reimburse. I called back and was told that the person answering didn't have "flight" experience and one guy answered and told me that he would have to call the airline. I reread the itiniery and it stated that I could change the ticket but I am afraid that I end up buying another ticket and getting robbed.

Priceline made an error on the car pick-up location, and I was charged for their error. They apologized and said that due to their non-refund policy, they were unable to assist. Unethical and very poor customer service. I advise that no one book through Priceline.

Tried to get a car in Merida, Mexico. When Priceline sold it, all looked good, until I tried to get it from the rental company. It turned out, besides not existing at the airport, when I finally found them 1 km away from the airport, I had to purchase an additional insurance. I refused, obviously along with the car. Now it is impossible to get the money back because "I had to cancel 24 hours prior to getting to know that". Ridiculous. My loss - $1400.

I booked yesterday. Got to front desk. Said card used by Agoda and Priceline declined the card. I had to pay with different card. Now there is two charges. I talked to Agoda. No luck. Very incompetent. Then today chatting with Priceline go nowhere. First they find me within 2 seconds loss me. Wasted $ on two credit cards and time wasted through customer service on both. I want my money back.. Never again. I will only use Booking.com.

Screwed us on our reservation and lied about rates so we ended up getting stuck with a crappy hotel at a higher rate than we could have booked at a different hotel without this POS site. I absolutely do not recommend using this site to anyone unless you want to get screwed.

I booked a Priceline rental car today. When I punched the pickup time, it was set for 6 PM. Two days later, the dropoff I set for 5 PM. When I received my itinerary, it said the drop-off was at noon. I'm unsure if it had reverted to that before my final booking or what. I contacted Priceline within 4 minutes of booking to have them change the drop off to 5 PM, not noon. They said they could do nothing because it was a set price. I told them the price was the same as I was billed for two full days. Again, nothing they would do. Now I must reserve a second reservation for just 5 hours and pay for an extra day. So while trying to save $35, I spent an additional $120—my first and last Priceline experience.

I booked a hotel thru Priceline and I don't know why the reservation was showing my first and middle name initials and my last name. They helped me with the Hilton to correct my first name with no problems. This wasn't a big deal because my initials actually are correct but my first name, middle initial, and last name show on the card and I wanted to avoid any issues at the front desk. Thank you Eric for helping me, employee #** you helped me with this one!

This was my first (and will be only) time using Priceline. My family had a vacation planned months in advance to go to the South West and after a long day of travel, we were ready to pick up our vehicle and get started on the last leg of our journey. When I booked, I used my credit card and listed the driver as my partner (He prefers to drive but doesn't have his own credit card). There were no red flags at the time of booking and so when we got to the rental counter, we were told that they couldn't release the vehicle to us because I prepaid for the rental and the card and the drivers names didn't match. The kind woman at the counter suggested calling Priceline and explaining the situation and asking to cancel the current booking and rebook the exact same thing but with myself as the driver.

I booked a fully refundable 3 night stay in St George Utah. I needed to reduce the trip to two nights and so I did that online, they made me cancel my original booking and create a new booking. The pricing stayed the same so I thought no big deal, however when I needed to reduce to one night is when the problem started. They failed to mention that this new booking was nonrefundable and I could not change it. I called and talked to several different managers and they all said there was nothing they could do. I WILL NEVER BOOK THROUGH THEM AGAIN. Super sneaky move.

I went to book a room and by accident the dates were incorrect. When I realized I immediately called Priceline and was put on hold for over a half hour. When the agent came back to me he told me if I cancelled the reservation I would be out the money I paid or they could try and change the dates. I literally booked it 2 mins ago. You can't cancel. Ok looked it up. Pices through the site were the same for the correct dates. Ok just change the dates then np. Agent comes back and tells me it's 250 more for the new dates. Asked for a supervisor. Tells me that if I cancel will be out the 600 I already paid and that when changing the dates the hotel get to pick the rates so I can pay the additional 250 or lose my 600. Will never use again. Crooks.

Had roaches wandering around my room (took photos) on our 4th day. Told the desk and they acted offended. What? Priceline you need to stand behind the hotels you're recommending and putting us in!!! Don't use Priceline folks. They're cheaper because they put you in questionable places.

I booked a room in Daytona beach and upon arriving the room was musty smelling. I looked at 2 others that smelled the same. I have asthma and another lung disease that I explained to management. Priceline refused my refund. The hotel was nothing like the pics on Priceline. The swimming pool was demolished and you had to walk up the road to get to the beach. I paid for beach access and didn't get it. Priceline is a joke. Priceline and Grand Prix hotel in Daytona beach are false advertising. I think these companies that are booking places for people should have to go to the places and see for themselves what they are booking for people.

Yes we made reservations with Priceline. When I called to check on with hotel we were told they were canceled because something happened to credit card. It was on a Friday. Come Saturday they were in the credit cards again and it cleared then even though we did not stay at the hotel and we were told he was canceled. They still took her money and will not give it back. I think it's very unfair 'cause it didn't tell us it was canceled. Stayed there but they told us it was canceled so he made a decision somewhere else. They didn't want to listen to me. When I called kind of rude. I just would never do business with them again.

I can’t believe I book a hotel for 6 persons in puerto Vallarta and when I call the hotel they tell me Is a family suite but they just pay for 2 persons or they can charge $1200 extra. I don’t have that money at the moment. This suppose to be our last 3 days for vacation I call Priceline and they can’t do nothing for me. If I’m cancel they just give me the 30% of my payment. Now I’m in a city when I don’t know nobody, no hotel and not money back. Today is my last day in this hotel and I supposed to stay on the RIU Jalisco hotel tomorrow thru Thursday.

I started in Booking.com that clearly indicated all pricing was in Canadian dollar. I chose the trip I wanted and paid for it. I got a confirmation email stating the amount that was charged with only the $ sign (no indication of currency). My credit card was not charged until two days later when I could no longer cancel or modify the reservation. When I received the charges on my credit card, it turned out to be in USD. I could not log into Booking.com because they did not send me a confirmation # or a PIN code to access my booking. When I called the customer service numbers provided in the email, I got Priceline.com services. They refused to do any changes. After speaking with many representatives and supervisors, I was sent the contract with Priceline.com. It stated it is in USD; however, I had no access to that information before and after I booked. I had to beg for it.

When using Priceline please make sure you add on double of what you're spending. They don't add taxes and fees. Also the customer service is probably the worst I ever dealt with. I should of did more research. I was hung up on once. It was so loud in the background I couldn't hear the representative. I should of done more research. Watch for the prices, they look awesome, but don't include any taxes, surcharges and fees. That is why they offer you a discount by using them. I just will never use again. Live and learn.

Our Spring Break vacation was an horrible experience at Sonesta ES Atlanta GA. We booked this trip back in December. My whole family was excited to go until we got there. We called on our way down to see if we could check in earlier due to we were coming in ahead of time. The lady at the front counter told us we would have to pay an additional $50.00 dollars to check in early. We didn't have an issue with this as we were tired from driving and wanted to get in a relax after being on the road for several hours. The room conditions were abysmal!! The floors were nasty, the curtains and floors had stains, the second room had a soiled towel in the shower and hair in the bottom of the tub. We called down to the front desk and told the lady at the desk about the issues with the room. She stated that she would have someone to come and clean the room and "NO ONE" came to the room at all.

On March 5, 2023, I reserved a hotel through Priceline, the days March 17-20, on Monday 6, I called Priceline to tell them that I made a mistake, I chosen the wrong day, they told me not to worry. They will fix it on 2 business days. So I gave them the right days, but Priceline did not fix anything, I called back Priceline on March 9, Thursday at 12:02 am, Priceline told me the same thing as Monday 6, that they need 2 business days. Therefore, I was so upset and asked to speak to higher agent. At 12:14 am I called them back so they said that they could not do anything because I cancelled. This was my vacation money for this year. I would never, never use Priceline. Please people be aware of this company. They stole my money and my family vacation for this year.

I have no idea how Priceline still is in business. They have horrible customer service. They need to be closed down or have someone that has the ability to understand the importance of customer journey, service, and experience. They literally steal money from people daily. They do not care about customer service at all. Even if you have family death/emergency, or any unforeseen circumstance they do not care - In this case a car rental could not be used due to a family emergency and they would not allow you to cancel the reservation, rebook the reservation for a later date, give you credit for the reservation NOTHING. The service and experience at Priceline upsetting, disgusting, and an embarrassment to all service and hospitality industry professionals. I will never use Priceline again.

ON March 8th, 2023, I made the 7 hour drive to Virginia (from upstate New York), located where I was to be the next morning for an appointment, and parked my car to go on my phone and find a nearby hotel to stay in. I put 'hotels near me'. Up high in the list was the Priceline app offering a selection. Briefly, in only a matter of minutes I selected a hotel for that night, using Priceline, that was in my immediate vicinity - The Springhill Suites by Marriott. The lowest sticker price for a room brought my payment with taxes to $186. for the one night I was to be in Virginia. March 8th. The confirmation from Priceline came promptly to my phone, for the 9th of March! The day of my appointment, after which I would be already going home.

I have tried for 6 months to get my money back and they give me the run around. I have called 25 times and they say they are in the process, 20 more days. They are thieves and liars. I will never trust this company again.

I did a car rental thru Priceline for a week. Paid 522.04. My husband died and I had to return the car in less than 24 hours. National car rental charged for 1 day. Priceline made 464.00. Do not use...

Priceline offered us a discounted rate, no refund. I trusted they knew the property. It was a crack hotel. Called. They refused to refund my money. Be careful using this service. The rep I talked to was very rude. Wanted me to go back to the hotel and talk to the mgr. Told me the best they could do was maybe a 20 percent discount. No thanks!

We booked round-trip flights to Florida for our family vacation via Priceline. We flew Frontier. We purchased two bags when we booked our tickets since it is cheaper to buy online than at the airport. On the day of our flight, we checked in online early, and when we got to the airport to print our luggage tags, it showed that we didn't purchase any bags. My husband tried to contact Priceline. It was just a robot chatting with him, making him dizzy with the automated circling back and forth using AI keywords to address the issue. Nothing was resolved.

I was told when I asked specifically if breakfast and parking were included in my purchase that it was included. When I checked out at the hotel in Portland Oregon, I was charged additional fees for breakfast and parking. Liar, I also thought that I was talking directly to the hotel when booking my reservation. Online shows the Portland Hilton and address with Priceline phone number. EXTREMELY misleading.

My wife and I stayed at a hotel booked by Priceline. We had a family health emergency that cut our trip 3 days short. The hotel agreed to give us a partial refund and Priceline told us over and over that they couldn’t get approval from the hotel. I shared all emailed from the hotel with Priceline several times. After a month, It’s obvious they don’t care about the customer after they get their money.

I found your Trip: Trip number 2** At OLD WEST STUDIO LOFTS in TAMPA. Itinerary **. When we went to check in to our room, there was a crime scene and a dead body on site. The two managers, Emmanuel and Rasheen, assured us they would authorize a refund. We contacted Priceline and were told they had to call the property owner. They were unable to contact the owner and denied our claim. There has to be an escalation process that we can follow. We have been told the owner is in the Dominican Republic.

Booked a hotel for more than a week and when I needed to early checkout, they didn't honor their cancelation policy. Reason, hotel didn't approve. Hotel suggested to book with them directly which allows lower price and checkout whenever you want as it supposed to be. Same with airlines, book with them directly to avail their services. Done with Priceline.

If I could rate them 0 stars I would. THEY REFUSE TO GIVE REFUNDS OR CHANGE BOOKINGS! My advice is if you are booking travel, make sure you go through ANYONE ELSE because this company is a FRAUD and will steal your money! We booked a car and a hotel, paid upfront. Went to pick up our car because the hotel is 6 hours away, they gave away our car with no options for another, and since we had no way of getting to our hotel on time we tried to move the hotel booking. Priceline customer service AND the supervisor did nothing but make excuses for why they were taking our money. They offered NOTHING, no coupons, no refunds, no alternate hotels or days, NOTHING! DO NOT GO THROUGH PRICELINE, THEY ARE THIEVES!

Extremely frustrating. Wasted half a day of my time -- I had all the confirmation numbers, etc. They couldn't find my reservation. I had the feeling they purposely worked to make this process as difficult as possible so that I might give up & they'd keep my money.

I am a platinum VIP Priceline customer. You'd think that would mean something. I stayed in hotels pretty much for an entire year. Here is my issue with Priceline. They do not list the hotel's incidental charges. For someone like me who is on a budget, that is kind of important thing to know. Especially when every hotel operates differently. I stayed at 4star hotels that didn't charge any at all. I stayed at 2.5-3 star that wanted $100 per night.

Think twice before using them. After making arrangements I showed up at Hertz and Hertz said they didn't have any vehicle for me even though I had a confirmation from BOTH: HERTZ & PRICELINE. Hertz said third party vendors always over book but it really looks like a problem with both.