Priceline Reviews

We had a nightmare experience with Priceline. My husband had a medical emergency and we couldn’t go on our trip. Priceline dragged us through weeks of phone calls, dismissing letters from the ER doctors. Each time they said they would call back in an hour but never did. We never got a refund. I’m ready to pursue this in court.

Priceline is horrible. They have horrible customer service, they do not stand behind their hotels. I stayed in a hotel I booked with them. It was the dirtiest hotel I have ever seen. I was actually afraid to stay in it. I had to go buy my own bedding to sleep in. The area was very sketchy. I will never use Priceline again.

I had mistakenly thought Priceline was reputable and thus cared about the experiences of their customers. It seems they are merely a clearing house and have nothing to do with the services they facilitate. I made the mistake of booking a stay at an inn for a recent visit my daughter and I planned. The inn was a terrible. The toilet was filthy, the room was extremely musty, no circulating air. We had to buy little fans in order to sleep. Being a Holiday there were no other accommodations and we were far from home.

Priceline is the worst. Their customer service is horrible and useless. They can't help you with anything. I called several times and chatted for 1 hour and they kept saying we do not have the authorization to help you. I couldn't find 1 person that was authorized to do anything.

NEVER trust Priceline!!! They included photos of a nearby water park for the hotel we booked. We naturally assumed the hotel we booked had a pool. However, we were informed the hotel had no pool. They were simply including photos of things the city offers in the hotel’s gallery. Very disgusting. There is also ZERO customer service to help you.

Terrible. Can't get ahold of someone that cares or that understands your request. Have talked to them on phone and chats. It is terrible. If you want your time wasted and you feel the need to repeat yourself several times and you are looking for a reason to be committed to a mental hospital....this place is for you. Oh and there are other people on my Priceline account that I don't know and I can see their private card info and email. This being said, they can probably see yours too.

I will NEVER use Priceline again for anything! I booked a rental car 3 months in advance of the May 2024 Memorial holiday. Everything appeared to be fine. I checked in with Dollar/Hertz rental online with my ID a day ahead of leaving on Friday night of the Memorial weekend. I received a message on my cell stating that I could choose my car before arriving to pickup at the airport. I went through all the prompts and when I arrived at the airport to pickup the car, I was prompted that Dollar was closed and I could get a car through Hertz that owns Dollar.

If I could give them 0 stars I absolutely would. One. Incredibly rude customer service representatives. I got a ticket to see my brother graduate from basic training with the insurance recommended by them in case something happened or I needed to change my flight. My brother’s date got moved up to where he was leaving a day earlier. So I called to change my ticket since I’m super far from home and I don’t know the area at all. Was told by multiple representatives that I was not allowed to change my ticket, despite the insurance. However, they told me I could cancel my return flight with **no** refund/credit towards a new ticket, where I could book a new one completely out of pocket again. When I asked them if they were joking cause that was absurd, was told it wasn’t their problem. Absolutely garbage company.

Very Bad service. Try to cancel an itinerary due to family emergency and they want to charge all kind of fees. That's is stealing. NEVER USED THEM. Called many times and after we agree on a fee the very next day they said no cancellations allow.

I have been trying to get a refund for 125.71 for over a month now. Every time I call I'm assured I will get an email or call within 3-5 days which has never happened. They confirm the refund is processed but no one is authorized to process including managers. Steer clear. They cannot resolve any issues you may have

DO NOT BOOK thru Priceline.com unless you would like to be ripped off! I booked a hotel thru priceline.com and when I got to the hotel, it was closed and no one was able to rent me a room. And I immediately notified priceline.com and instead of doing the correct action and either refunding me and/or booking me for another hotel as any legit, professional business would do they chose to do NOTHING and denied any wrongdoing. I cannot express enough: DO NOT RENT WITH PRICELINE.

I made a HUGE mistake booking a United Vacation package that turns out to be PRICELINE! What a SHOCK to find out while checking in today that the “fare” did not include any seat on the plane!? I had to spend an additional $180 for my two seats! Next was the rental reservation thru Budget. I have recently had 2 knee replacements and called for over an hour, multiple departments only to find out there is not an option to Fastbreak with a Priceline reservation. Nor is there any handicap option! Also the rental car is non refundable which the vacation had a refund when booked months ago! I am afraid to get to the hotel and see what additional charges await me! I almost threw up tonight when I saw a Priceline commercial! Total run around. None of the departments had answers! Terrible experience and customer service!

I used Priceline to book with Routes Car Rentals @ O'Hare Chicago. I read all the negative reviews, then Read that I needed to have Out of State ID, flight schedule/plane tickets, Credit Card & insurance. So I thought I'm good right?? Wrong!!! The guy told me since I've been in Chicago for a week already that makes me a local. What???? I have a Mississippi license, a credit card, full coverage insurance & my plane ticket info into & out of Chicago!!! I had been here for 6 days & fly back out in a week. Wanted a rental only for the weekend (thru Priceline).

Horrible customer service, couldn't even say my name correctly even after I corrected them. I bought a package deal flight plus hotel from the 31st- 2nd but they only booked my hotel for the 1st and changes were made after I paid. I called customer service and they said they can not help accommodate my reservation. Never again will I use them.

OYO Hotel Las Vegas Oasis and Priceline Fail. We planned a trip to Vegas and did it with Priceline booking. The images of this hotel are old and misleading, and this location was a dump; we had been hiking all day in the area, and when we were ready to get to the hotel and get cleaned up, we drove up to unsavory people walking the front entrance of this location and the hotel lobby was run down and smelled terrible, they charged you a key deposit. They were very unfriendly. We received the last room on the right side of the parking lot, where they kept all the trash, and it didn't smell good once again. When we pulled up and walked to the door, the doorknob was falling off the door; after entering the room, it smelled inside and was disgusting, and the bathroom was in no better condition than the rest of this hotel. The bed had a sheet (not a fitted sheet, just a sheet), and the bed had blood stains and dirt. The current was closed using black duct tape.

I’m writing to let the public know about my current and recent horrible experience with Priceline. I had a duplicative hotel reservation that just needed to be cancelled. Priceline kept claiming they emailed the hotel (Atlantis resort) and that they just needed an email confirmation from Atlantis and they would cancel and refund me. Priceline also promised they would email me and keep me posted but they never did. When I never received a follow up from Priceline I took matters in my own hands and called the hotel directly and spoke to the manager who informed me Priceline never sent them an email. The hotel even confirmed they would gladly respond to Priceline and cancel. Furthermore the hotel said they just needed Priceline to confirm they would refund the customer before they cancel and issue the refund to Priceline so Priceline doesn’t keep the money.

Priceline is a horrible company. Do not use their services. They offer special flights at discount rates then they offer you travel protection but the travel protection does not apply to those flights then when you have to cancel they will charge you $50 even though you have the protection plan. This is a fraud. Don't use Priceline.

Priceline’s payment to the hotel got declined. But we only found out when we arrived at the hotel. It was after midnight and we were on the phone in the lobby for an hour with Priceline’s customer service. At first they told us they called the hotel and resolved the issue, but the hotel staff said they never spoke to anyone. It was bizarre they just lied like that. Finally they resolved the issue and we were able to check in and sleep.

Rented a hotel room and rental car through this company. Go to pick up the rental car and they don’t have one. They tell me that I have to call Priceline. When I did I told them what was going on, and that my entire trip depended on that rental car. Without it I couldn’t get to where I rented a room. All I was offered is a sorry. Then they told me I was out the entire amount I paid, that they wouldn’t refund me any of my money. It’s ridiculous that due to their incompetence I’m out hundreds of dollars not to mention it was a birthday trip for my son that had to be completely cancelled.

I got a room through Priceline. It showed a 4 star hotel for 149 so I booked it. Turns out it was a 3 star hotel. Contacted priceline and there was nothing they could do. Just be careful of this site. Looked on other sites and could have gotten the room much cheaper. I have uninstalled the app and will not use them any longer.

I purchased a round-trip flight, however, the only reason I purchased the flight was because at the time it was very cheap and Priceline offers trip protection. Therefore, I purchased the tickets with the intent that I will be able to cancel my flight if I have any life changes. Long story short, I called the airline to cancel my flight about 1 week and a half later. They canceled my flight and said the money will be used as a cancelation fee and that I should call the trip protection offered by Priceline to submit a claim, which I did. Xcover (the trip protection company through Priceline.com) denied my claim, then stated that coverage is not offered under the terms of the policy. So they just take my money and I lost all that money I spent on the tickets.

I bought my tickets through them. They offered to pay for selecting seats. I paid and selected seats only to found out that that was a complete scheme. They just stole my money. No seats were selected. Be aware this company is not in the honest business. I will of course dispute these charges. But this company is counting on our belief that big name must mean something. Plain small thieves.

Terrible company to deal with. I had awful experience with them. They cancelled my hotel reservation without letting me know and refused to refund my money. When I arrived to the hotel (I flew thousand of miles to get there) I was in shock to find out that my reservation was cancelled. Obvious fraud on their part. I strongly recommend against using this company.

I rented a car and a hotel room. When I went to pick up my car they didn't have one for me at any of the locations in my area. So I was unable to get to my hotel without a car and they would not help me cancel the hotel. Should I still have to pay for that even though I can't make it there. Do not use Priceline. They are not reliable. They owe me a refund from the car insurance I got. Will see if I get one or not. This should be illegal.

My last experience with Priceline was horrible. I booked an hotel with them for 3 people. They put me in a 1 bedroom hotel with a full size bed. The hotel agreed to accommodate me since all hotels in the area were fully book, but I had to pay extra. I've been using Priceline for all my hotel, car, and flights but this is going to be my last business with them.

I had a long trip from Honolulu to Montevideo. Priceline showed an itinerary that was 10 hours shorter than other flight booking sites and the cost was similar. #1 I could not select seats for any of my 6 flights (roundtrip) except the first flight and I paid $171 to select seats. I ended up with a standard middle seat for all but one sort leg. I also could not get boarding passes for all legs so I was technically a 'stand-by' passenger for the last 2 legs of my return flight. Also on my return, I had to pay $130 for only one checked bag weighing less than 25 pounds.

I paid 1350.00 for airfare reservation in December. I couldn’t make the flight because my passport came in late. Since then Priceline has kept the whole payment and provided no service at all. Now it is May. They have well developed policies to ensure you don’t get your money back. They offer a credit for one year after date of reservation. It is not a credit. You still owe the original amount, new airfare fee plus a penalty fee. They do this to dissuade you from using the “credit” so they can keep your money and provide no service. Do not use Priceline!

Terrible company to deal with. After I canceled reservation and got full credit they rebilled me. Obvious fraud on their part. After they refused credit after over an hour on the phone I went back to credit card for credit due to fraud.

I have been scammed! I booked a hotel stay at the La Quinta Inn - Downtown New Orleans through Priceline. The staff FRAUDUENTLY charged me an incidental fee of $200.00, which they STILL refuse to refund! As of today, I have not received my money back!!!! It is now May!!! I submitted a claim though my bank and LaQuinta produced documents allegedly showing that the total charged $211.30 (what they presented as an incidental fee) was actually the cost for my hotel stay! I stayed for (2) nights! I paid for this trip using Priceline (backend Affirm).

I am a doctor who works remotely and for that I have been a loyal Priceline customer for years. I booked a girls' trip to Miami and ended up booking the wrong hotel. Staying at this hotel away from the only people I know would not have been safe, as I would have had to travel at night alone. I booked the trip on Wednesday accidentally which would have already put me into the penalty category. I was not alerted to this fact whatsoever. It just said easily refundable. I used Priceline to switch to another hotel closer to my girlfriends on Collins Street and when I canceled Priceline charged me a penalty because I canceled within 3 days of my travel. They refused to work with me and charged me $247.00. Terrible organization, I will not be supporting them in the future and neither should you!

I will never book with Priceline again. The customer service is horrible. I had to book two reservations. They messed up both reservations. The second time I booked my reservations for a Hotel in the Bronx NY they booked me a hotel in WV West Virginia when I told the customer service representative the Bronx NY. I understand one mistake but two mistakes. Then I call customer service and they tell me there will be an investigation within 24 hrs when the hotel is booked for the next day. Plus I'm out of town for a family member funeral dealing with. This very unacceptable and unprofessional on priceline behalf. I will never deal with this company again.

Had the worst experience ever while renting a car. We came from Canada to United States with two kids and rented a car from Priceline before our arrival to avoid any inconvenience. All the details were entered online and there were no requirements or instructions mentioned for car collection. We arrived at 11pm at night to get the car with our luggage at the hotel and the representative refused us the car as our driver’s license was Canadian. I have rented so many cars and never have I ever faced this issue.

Extremely predatory booking policies leave customers in the dark about cancelation policies. Not until you need to change the booking are you told the cancelation rules and refund policies. Highly recommend against.

I was helped by Raeve in traveler services. He was great! He was incredibly helpful and efficient. I am very grateful for the service he provided me for my rental car. He explained everything thoroughly and was easy to work with.

Horrible place, dirty sheets, hot tub, disgusting, rude customer service, noise level was beyond loud. Someone's food was left in the fridge and microwave was disgusting. I will never stay there and they would not refund my money.

I booked a reservation for an electric vehicle by mistake. When I went to cancel it, I was told they couldn't issue a refund even though I didn't go through with the rental. Don't ever rent a car through Priceline. Total rip off. Go directly to the car rental company and not a third party vendor such as Priceline.

I booked a hotel and rental car through Priceline for 10 days. Something told me to confirm my reservations and wahla! They reserved my hotel room for 4 guest without my permission then refused to change it to 2 people. Their only solution was to cancel then I rebook. I canceled and rebooked with another agency. Since when do an agency get to pick and choose how many people are traveling and needing a place to stay. The simple solution would’ve been to change my reservation but they thought I was scared to cancel. Canceled and rebooked with a more reliable agency the same day.

I was in town for the day or actually the weekend. It was to surprise my kids and I hadn’t heard back from my son whether they have space at their house for me to stay because this was last minute. I decided to get a hotel so I called Priceline. The woman that made my reservations was amazing! She was outgoing and friendly! She thought for herself and made conversation like anybody in customer service should do… Especially over the phone! She was a delight! My son called me 30 to 45 minutes later telling me that for sure they had space and to cancel my reservation. I couldn’t get any help via chat because it’s only automated and it only goes by certain words.

Found a cheaper deal with a better cancellation policy on identical reservation details and sent it to the escalation dept and they refuse to adjust the 16.16 price difference stating that the cancellation policies had to match. So Priceline had worse pricing AND cancellation policy and was willing to lose a customer over $16.16.

Purchase at your own risk!!! These people are stealing money from hard working people!!! Just pay the money through the airline or hotel website. I WILL NEVER PURCHASE ANYTHING ELSE through this habitually lying and stealing company!!

I booked a car rental with Priceline, and got the insurance. On the same day I canceled my booking, and know they are saying that they can't refund my insurance amount that I paid up front. They say there is nothing they can do. Be careful when adding insurance with priceline.

I had an extremely disappointing experience with Priceline. They recommended buying insurance, but it turned out to be a fraud by a different company. Both Priceline and the insurance company gave me the runaround and showed no concern for the amount of money I spent on their booking site. It's incredibly frustrating to deal with a company that doesn't seem to care about its customers. My advice: you can't count on this website. And don’t even think about buying flight insurance—it's a joke and a scheme.

I’m utterly disappointed. NU was not able or willing to promise that the vehicle will be available for me since my flight was delayed. It was impossible to communicate with both Priceline and NU since phone calls were conveniently directed to answering machines and were not answered. I feel that I wasn’t treated right. I had to make another vehicle reservation from Avis in order to ensure that my family would be able to attend one of my son’s wedding. Overall, the car rental from NU through Priceline was a bad and costly experience (and mistake).

My experience with Priceline was horrible. The very worst company to book a flight. I booked a flight for economy round-trip to Nigeria from United States. I had two 23kg bags checked in with no hassle. On my way back, I was forced to pay for the 2nd 22kg luggage. I was told I was only entitled to 1 bag. Like how? I was told my booking was economy light. I never booked economy light with Priceline. I was made to cough out $105.00 (N108,805.00). That's a fraud! The same 2 luggage I left with is what I still had on my way back, why should I have to pay for the 2nd bag on my way back on the same ticket? I spoke to customer care and shoved me off and won't pay me or fully address the issue. I won't recommend any one to book from priceline. This is the second time I'm having issue with their booking.

I won't ever use them again! While double-checking my hotel reservations, made through Priceline, I found that my reservation never made it to the hotel! I'm glad I checked ahead of time, we would've not had a room to stay in. I ended up making the reservation directly with the hotel and cancelling my priceline "reservation". They did give me a full refund plus about $100 to help cover the higher price I'm now paying.

I was strung along for over a month thinking I’d get a refund due to illness (booked same day that I tried to cancel). Was told to call the hotel, I got the hotel to agree to refund, etc., yet they still wouldn’t refund. The decision for a ‘no’ should’ve been given the very day I called. Experienced poor communication with a few reps who didn’t communicate clearly, and also a few very vice reps. Unfortunately, it is very clear that Priceline does not prioritize the customer experience. I was a VIP member and always booked through Priceline. I will now never use them again.

The rating says it all. Priceline offers no help whatsoever if something goes wrong with your hotel. We discovered we had bedbugs bites after checking out of a one night stay and they won't refund our money.

I booked a hotel reservation by mistake and realized it within 1 hour of reserving so I canceled it. Waited a couple of days for refund to come back. Called them and explained situation and was told, "Sorry no refunds. Nothing we can do." So I then asked if I could get the reservation back, again no. Nothing we can do. I think it is pretty crappy I wasn't refunded. Reservation wasn't even there for 1 hour but hey let's keep $240 for nothing. I WOULD NOT USE THIS COMPANY TO BOOK.

I rented a car for 26 days in Denver, Colorado. The car was a mess. Disgusting. Inside hadn’t been wiped down and not clean thoroughly. As attendant who helped me with my contract was very obnoxious and ignorant. Customer service was very poor. York and I will never rent there again.

Whatever you do in your lifetime - do not under any circumstances use Priceline. They are the biggest thieves I have ever done business with. They knew I cancelled timely and didn’t stay but still would not return my money! Crooks!

I had a confirmed rental through Priceline in Sept. 2023 for our trip to see the solar eclipse on April 8th, 2024 in Austin, MN. When my wife and I landed Austin-Bergstrom International Airport on April 7, 2024 and proceeded to pick up our reserved car but we were told there were no cars available. Easirent was the car rental place that Priceline used for that time. Easirent could not help us so we were out of a car. There was no prior communication to us that there would be no cars available prior to our arrival. There were huge lines of people at the Austin, TX airport waiting to pick up their confirmed rental cars at all of the rental agencies. We chose Avis in getting a car and asked for the same type of car but the only choices left that day was a pickup and a minivan. Our hands were tied so we chose the cheaper of the two available vehicles which was the minivan. We were lucky to rent a car at all.

They state that they have free cancellation up until a certain date but when you try to cancel, they still try to charge you. I contacted customer service and the call took 52 minutes. They said I was within my grace period to cancel without penalty but their system wasn’t allowing them. They escalated the issue to a supervisor who then escalated it to a higher department. They told me I’d receive my refund within 1-2 business days. It’s been 3 days and I haven’t received my refund. This company is a scam artist! Book your travel plans elsewhere!

This is a terrible travel agency. They have a horrible policy and don’t want to refund back people money. Don’t ever book with them. I would never recommend this agency to anyone. I was really disappointed when I couldn’t get a refund for a ticket I had to cancel.

For me, that is the worst company I have ever used. I spend a month trying to get my money back. Every time I call them as long as I give them the information again and they are going to escalate this to another level but in the end they don't do anything just pure blah blah blah. I called my bank. I told them what was happening and I already have my money in the bank. Be very careful.

Terrible experience each time. I stayed at a hotel and it smelled of smoke. I was with my young child. Roaches, crackheads walking around, I left after an hour. Priceline refused to give me my money back without a reason why.

Keep on getting ping-ponged between them and their sister companies' customer support, and each time they say "we can't help you, we don't have access to that". Terrible customer service, which is made by design to never actually solve customer complaints.

I was staying at a hotel in Fremont Nebraska at the Roadway inn. I had booked my stay there with Priceline. I had already been staying there for a week and half decided to extend my stay till May 10th 2024. On Sunday April 28th 2024 I had a very horrible interaction with the lady running the front desk. She was very rude and threatening the sheriff's office on me to have me removed. I decided on Monday morning April 29th 2024 to cancel my reservation as I did not want no more contact with this employee. I had contacted Priceline on the date of the incident and also the following day for follow up. I was requesting a refund for my next bookings totaling $600.

This is company is Terrible and it's sad to say that we had to depend on the them. Rental reservation not honored. Couldn't use the insurance at next car rental service, insurance non-refundable, in fact there's no one talk to about insurance.

I was billed twice for my hotel stay. I was overbilled $1900.00. When I complained to Priceline they informed me I had to resolve with Mariott. Mariott told me to go back to Priceline. I never received a refund from hotel. It was another additional expense added on that I was not expecting. Do Not Use. Date of experience: March 06, 2024.

Do not use Priceline now or even. Booked family vacation 2 months ago. Paid it in full!! My family and I drove all day get to the hotel and was told our reservation was canceled. What? Apparently, hotel canceled because third party only paid hotel $653 instead of $750 however they took full amount from my bank account months ago. Clerk got reservation reinstated and said we had a balance of $144. Ok fine, I called Priceline, they said, "Oh we show you as paid in full. You will need to contact our partner Agoura."

Worst experience with Priceline ever. I booked a hotel with them in confidence that it would be great or at least okay. My family and I get there and it's roach infested, ground is wet, and the toilet is just running. It was a nightmare!! I did not want to stay there so we left. I call and spoke to a Supervisor and all they would give me is a 20% off express deals only which is a joke anyway. 9 times out of 10 you get the least nice one.

Absolutely abhorrent. Canceled my flight for a credit, tried to book two weeks later, magically couldn't use my credit due to "availability" even though the Priceline site was showing multiple flights available. Predatory and disgusting. Book through the airline.

Priceline (Guest Services) Overcharged me for my hotel (Comfort Inn) by almost $1000.00 more than if I had booked directly with the Hotel. They Are Not a "better pricing" company at all. They added on almost $1,000.00 in Taxes, Fees, and Commissions! I actually thought that I was booking directly thru the Hotel. As soon as I got their confirmation e-mail and realized my mistake (within 10 minutes) I called them and asked to cancel my reservation. They absolutely refused to do that for me stating that I "agreed to their non-refundable terms).

I booked a hotel stay through Priceline in Cedar Rapids Iowa on 4/18/2023 at motel 6, I booked for 4 days at this location. During my stay I became extremely ill with a chronic medical condition. I call an ambulance and when they arrived they couldn't find my room so they stopped at the office. Office staff asked emergency services what my name was. Emergency services were unable to provide hotel staff with me name due to HIPAA privacy policy. When the ambulance wouldn't give them my name, the hotel clerk sent away the ambulance. The whole time I'm in my room in extreme pain, and suffering. Luckily the ambulance called me back and got me the services I desperately needed at the time.

DO NOT USE!!! We booked a trip with Priceline weeks ago for Los Angeles (Echo Park), the flights, the rental car and hotel accommodations as a bundle and save deal. We get all the way there to the building with our codes to get into the building and there is no answer from anyone! We were stranded outside with no assistance 3000 miles from home. This was the worst experience of my life while traveling. Never Again!!!

I booked a place through Priceline at Royal North Beach at Clearwater Beach, Florida. The place was not clean, there were white cream marks on the bedspread and stains on the sheets. There was black mold on the shower tiles, we kept getting stuck in the bathroom because the door handle didn’t work right. The “fully stocked” kitchen had very old and scratched up Teflon pans. (Which is proven to cause cancer). I could go on and on. Anyway, I contacted Priceline immediately after arriving and they told me there are no refunds and they refused to do anything. They were quite rude about it. Priceline is showing them as an eight out of 10 stars location! I was told that I can try to speak to a manager, but they guarantee me the response will be the same. No refunds. Priceline sucks and I will never use them again.

Priceline.com sold me auto collision insurance for a rental vehicle on the Priceline website and when it came time to pickup my rental vehicle, the company told me they don’t honor 3rd party insurance from Priceline. I called Priceline, explained the situation and requested a refund to which I was told it was nonrefundable! If Priceline was a person, this would be considered a crime (obtaining money under false pretenses). I received an email response from Priceline customer care admitting and confirming my complaint. This is a despicable criminal business practice and hopefully this will help prevent anyone else from getting scammed! Buyers beware.

Booked a flight through Priceline and at the end it suggests booking a hotel through them. So I did. Unfortunately, every time I would try to click the hotels it wouldn’t let me so I called Priceline and I asked them if they could honor their pricing online, they could not but could do it for $20 more which doesn’t make any sense to me, but I said OK The books, the Hotel and then send me itinerary for the wrong dates. I called back and the dates to be corrected later hours later I never got a itinerary so I call back the next day, gives me $50 off of that because of the hassle but again doesn’t send me my itinerary. I wait a week, call and I asked for my itinerary, they tell me they can’t send it to me because the email is actually a website listed on my itinerary.

$412.50 wasted!!! Be very careful!! With them and Priceline. Booked the wrong Sulfur LA, location. Should've have been Port Sulfur LA. Realized it within the hour. Tried to cancel with them and Priceline. The hotel doesn't answer the phone or adhere to their own 20% cancelation policy on the same day. Priceline- you get a different agent every time from some other country. We've been dealing with this from 4/26/24 @ 430pm, (Reservation booked 4/26/24@ 330pm), until 4/27/24@ 830am. Now we're being told it's non- refundable!! Businesses like this will not thrive.

Horrible experience. Rental car and pay ahead, no cars available and Priceline unwilling to help or refund. Complete scam. The 40$ insurance doesn't even cover the car. Unlimited miles is a fake thing and cost extra at the rental office. Easirental in Charlotte is a joke as well. Very unprofessional.

If I could give Priceline a negative star I would. I have been trying for over a month to get a refund on a hotel stay in Myrtle Beach, SC that the hotel overbooked and gave away our room. The hotel said that since we booked through priceline we had to go through them to get our refund. It has been a horrible experience and I will never book through them again. I call them everyday and get the same run around everyday. I have also filed a complaint with the BBB and I will continue to call priceline.

I had an unexpected family emergency and had to cancel my trip two days prior to departure. Priceline went above and beyond to help me to cancel my reservation. Very helpful and compassionate during this time of grief. I will be sure to use Priceline in the future for my travel needs. 5 Stars!!!!

Disappointing. I rented a car for 15 days to go from the hotel to work, but my work ended earlier than expected, and I tried to change the return date with Priceline, they told me that I can return it sooner and I won't get any refund, that doesn't make sense. So I tried to exchange it to return it to my city, which at least I'm driving for 18 hours, but I don't need to spend money on airfare, and they can't change that either. Changes happen, and we can't count on Priceline to help us when we need it. I don't recommend.

If you have a credit from a cancelled flight that’s still valid, you’re never gonna be able to use it because Priceline is a scam and make it very difficult. Save your money and book through actual airline. The fact that I’ve spoken to 4 agents and 3 managers for the past month trying to book my flight with my credit that’s still valid is absurd. They make every excuse not to book your flight for some reason. The most recent thing that happened is where it gets better, the manager sent me a whole itinerary with no reservation number, just booking code which doesn’t work when I enter it on Priceline or Turkish airlines.

Booked 2 nights with Priceline at a Holiday Inn. Turned out the hotel wasn’t even a Holiday Inn anymore. It was a Comfort Inn and was apparently a Comfort Inn for 2 years. Spent a ridiculous amount of time looking for a hotel that didn’t exist and gave an address to a local house in the town. After calling and trying to get through to Priceline with their press 1 or press 2 we finally found the hotel. Frustrating to say the least.

Priceline deal came with extra fees on air, hotel and rental car. They booked my rental car with Nextcar, An offsite car rental business. Next car didn’t open till 5:30 AM and my flight boarded at 6:30 AM. Next car wanted $150 to come in early to take the car so I can make my flight. $45 dollar a day resort fee, $45 dollar a day hotel parking fee, no carry on allowed on airline. Read all the fine print, You get what you pay for but cheap get cheap.

What an absolute JOKE, NEVER USE PRICELINE. We booked a hotel in Flordia for our vacation and all the pictures for the hotel they had listed were all FAKE! Instead of a nice hotel it was run down, smelled like mold and had bullet proof glass for the check in window and Priceline was like yea.....don't care bye!

Do not book through Priceline for a car rental. They booked it through a third-party company called Priceless. When I got to their rental counter, the prepaid price went from up from $100 to $250. So shady.

I went through Priceline for a car rental. I prepaid $200 for the rentals which said included taxes etc. When I went to rental place Fox, I had to pay an additional $300. Don’t book car rental through them. They also added a child safety seat fee which was not in car or needed. Then there is a $15 day toll fee.

To Whom it May Concern, I am writing to inform you for the absolutely disgusting treatment of both companies, Priceline and the Holiday Inn Express Grand Island NE. I live in Ontario Canada, and frequently use Priceline and suggest Priceline to friends and family. I will not be doing this anymore and will be informing communities publicly to be aware when using these companies. I intended to book a last minute travel with my husband and two daughters to meet their relatives, for the first time in Buffalo New York. As I was booking on Priceline, an option showed up “Recommendations based on your previous booking”. I had booked at Holiday Inn Grand Island Buffalo New York, previously for a funeral, when I saw “Holiday Inn Express Grand Island” I clicked it, saw a reasonable price, our days were available, and then red writing that said “Only 1 room left at this price”. I was so excited I clicked and paid.

Absolutely terrible experience. These people will lie to you about what you are going to pay for your room. Never believe what they say. They had the fees and taxes listed on the website when I made my transaction and when I got to my hotel there were additional fees that were never mentioned during my initial transaction. I never would have booked at this hotel had Priceline.com been honest with me. When I tried to call customer service, I got some foreign person who barely spoke English who refused to help me with my problem and also refused to put a manager on the phone. I will never ever use priceline.com for anything ever again.

I booked a a flight on Priceline. I checked my flight in the morning on my trip which is their app. My trip was not there. I called Priceline. They were of no help. They do not speak English very well. And the gentleman who helped me screwed up everything to the point that I had to call the airlines directly and get a flight with them. Priceline is probably one of the worst travel ideas I've ever chosen my whole life. I would not advise anybody to use them. Go straight to the airlines and save yourself the heartache.

I purchased a vacation package through Priceline in March. The package was for a 4 day all inclusive stay at the Riu Palace in Cabo. We fly into Cabo and try to check in to our resort but they tell us our reservations were made in CANCUN. They had no available in Cabo. We were stuck. I called Priceline to tell them that our flights and resort destination were made for two different cities through their packaged vacation they sold us. They told me they could not refund the money to us or accommodate us in any way even though they made the booking mistake. THEY MADE THE MISTAKE BUT TOLD US THERE WAS NOTHING THEY COULD DO. My family and I arrived in Cabo with nowhere to go. I’ll never use Priceline again.

I would like to express how my experience with the rental car services which was a 0/10. They tried to downgrade our car with charging us a higher price. Also put us in an electric car. I would not recommend this company to anyone. They are a bunch of get overs.

Scammed me for a credit of $ 763.29. They quoted me for a double priced ticket (per own normal price) once I decided to use my credit from previously canceled ticket. While I am the phone with them they kept increasing the price, so at the end I was unable to use the credit. It is kind of a scam. Yes you can use your own credit but we have to give you extremely high price ticket.

I booked a hotel stay at the Holiday Inn in Winston Salem for 6 days with Priceline. However when there I received word of a close relative death out of state. Quite naturally I was emotionally distraught and wanted to be with my loved one, children/other family. I spoke with hotel staff regarding situation and was directed to check out and my return would be processed as I had only been there for 2 days. Under the hotel staff direction I did just that. Shortly later I contacted Priceline and explained what happened. Only to be told that my refund wouldn’t be honored despite me already checking out at the direction of the HOTEL STAFF. I spoke with Karen whom is a Priceline assistant who stated that my refund wouldn’t be honored. I explained to her again at the direction of the HOTEL STAFF that I would receive a refund on remaining days.

This is a horrible travel agency!!! AA changed my flight, and the change took me off schedule with my reservations planned. I talked with the airline to try and find another flight so I wouldn't have to cancel my current one, but there wasn't another to compensate the change they made. So they let me know I could cancel my flight and get 100% of my refund back from the 3rd party agency I booked with. I called Priceline and talked to 3 people that were supposedly in management that told me that's not the airline policy and would not process my refund. Now we have to go through the whole legal process with attorneys about 2 tickets that was changed by the airline.

On 6 Apr 24 I reserved a room through them. The HOTEL said they charge more on weekends. I called Priceline to get a refund, they told me they called the hotel, and I was a no show, however, the hotel is under new ownership, so the landlines were down. No one from Priceline called the hotel because the hotel didn't have phone service. This repeated on the 8th April and 9th of April. On the 9th of April, the customer service rep told me they would try to call the hotel again, they put me on hold. I waited at the hotel with the manager and owner for Priceline to call the hotel.. (Hotel phone are not working) 14 mins later priceline customer service rep said they contacted the hotel and was told that I was a no show to the hotel on the 6th of April.

Booked a van in January. In March day before trip no reservation with Thrifty was made by Priceline. Priceline instructed to rebook and if same van would be reimbursed for the difference. It was a $400.00 difference the day before we were to leave for our trip. Upon return, submitted documentation of the two bookings. Today denied reimbursement. Will never use Priceline again. All should be aware that Priceline will bait you in with low prices and does not book the cars with the car rental places Then you will pay more. Just go direct from the start. Never again!

I have been trying to work with Priceline for over a week regarding a pre-paid car rental in Dallas. The reservation was set up with "Airport Van Rental" (AVR) at DFW. My flight was delayed. I called AVR to make sure my rental would be available when I landed. I was advised over the phone that their office closed at 4 pm, but they requested that I check-in on-line and call the number back when I landed. I did both, but nobody would answer the phone (4:30 pm). After about 30 min, I left a call back number and they called me about 15 min later. I was told that I needed to provide a credit card for a $200 deposit over the phone in order to get picked up.

Priceline is a Fraudulent Company that is hell bent on keeping your money even if the vendor or merchant they are associated with does not deliver the product or service promised during your booking. They put a no cancellation clause in the agreement when you prepay for the service or reservation, so they can keep your money even the merchant does not render the service!

Don't buy ticket from this service. When flight will be delayed or cancelled, you will be alone, airline will tell you contact with your agent, agent on this case Priceline, will do nothing. They told you call them every 3-5 hours, if you are in roaming you will lost more money then your ticket cost. Chat service telling you on all case contact to hot-line.

I booked a flight for May 19th, and my plans changed and needed to cancel on April 17. I was told I was no longer able to cancel either flight at all even though they are both more than a month out. No other help was given, I will NEVER book through Priceline again and I would definitely NOT recommend them to others. Extremely frustrating.

Homeless and have been booking hotels through Priceline for 5 months on and off to shower. Have a service animal with me and as usual made sure the pet friendly box was checked. Got to hotel, hotel won't allow my service dog. Priceline has given me the run around for weeks now and refuses to reimburse me and points blame at hotel. Called 800 number 20 times and was told a manager would call but never get that call. Messaged through Facebook and no reply. They told me it's my fault for agreeing to the terms and conditions even though they said a place is pet friendly but isn't, you're out your money. Priceline is trash and so are the frauds that steal your money. Never again will I use them... Call any hotel and ask them if you should book through priceline and see what they tell you!

Do not ever do business with this company or its sister company Booking.com. They will send you through the ringer with any situation they were wrong in. It's almost as if they don't want to help you.

I WAS SOLD Auto Insurance by Priceline for a car rental at Payless Auto. At my arrival, Payless informed me that do not accept this insurance, and that Priceline was well aware if this. I was then charged an exorbitant amount as they had me in a no win situation. Priceline will not refund me, claiming that I did not cancel in time. This is not a matter of cancellation, this is a matter of being sold a fraudulent auto policy in my opinion & everyone's opinion that I have discussed this with. Please feel free to contact me with any advice, information etc. At **. Thank you

I am currently on my vacation 3/17/2024. I used Priceline for my flight, hotel and car rental. This "deal" I got is a nightmare! The flight not so bad, the car rental is not at the airport, you are shuttled to this unknown car rental company 15 minutes down the road. Now keep in mind, you have to wait for them to pick you up. Get to ROUTES car rental, where they try to put me in something I did not reserve. I requested a small compact car, they wanted me in a full size truck. I had to PAY extra to get a small car, that I had already paid for! ROUTES car rental makes you use credit card for a 500.00 deposit and badgers you with extra fees, toll road packages, paying extra for insurance. STAY AWAY FROM THIS PLACE.

I got a room in Priceline as they had the best price while I compared with Expedia etc. But I was told to pay a 242 dollars fee at hotel AFTER I confirmed the booking. I contacted with two customer service one is Erna who is as confused as I am, the other one Lyca who said I can be refunded one hour later. She said she made a mistake and I can’t be refunded. Think about twice before you think you get the best price with them.

Do NOT book with Priceline!! I booked a reservation and made a mistake on the date, I called Priceline to change the date and all I got was lies from them talking about they can’t change the time! I booked it for April 26 2024 mistakenly when it should be April 19, and all I wanted them to do was change the date, they’re telling me they have to call partners and for them to approve it, then telling me they will send email to hotel to approve the cancellation as well which they never did sent! So I called the hotel (Royal Beach Palace) Fort Lauderdale and they didn’t recieve any thing from Priceline!! Just lies, pure lies! All I want to do is change the date from April 26 to April 19 and I can’t do anything about it??? Somebody please help me bring them to their knees, cause a simple thing as changing date they can’t do? Talking about partners, to change a damn date! I won’t let this go, and to be telling me lies over and over is not professional! I NEED THIS FIX.

I booked a travel package with Priceline. My first experience with a Westgate property, and it wasn't a good experience. The customer service was fine, but they were out of the room I previously reserved. They sold me an "upsell" which increased the price by approximately $70 a night. The halls of the hotel look old and dingy, the rooms look dreary with this old Hollywood type look. The screens to the patio was so dirty and dusty, you don't even want to go outside. Let's not even talk about the water running to the shower that takes 10-15 minutes to heat up. The sinks leak and need replacing, etc.

Through Priceline I reserved a room for two king beds, for $540, at the Conrad Hilton in Indianapolis. Arriving at the hotel I discovered the hotel has *no* rooms with two king beds. There were no other rooms available. Our original intent was to have two couples share the room. Fortunately some of our party had to cancel or it would have been a disaster. I asked for $150 refund, and was referred back to Priceline. Priceline gave me a $108.20 refund. I will not be using Priceline again, and do not recommend it.

On 03/13/24, I purchased a prepaid rental car though Priceline, for a trip to Phoenix on March 23rd. On March 22nd, I received a second confirmation, with a link to the reservations with a link to the Thrifty Car Rental website so that I could check into my reservation (Thrifty Confirmation Code **) in advance. I clicked on the link, which took me to a page on the Thrifty site that said that no rental reservation existed with that confirmation number. I contacted Thrifty directly and they confirmed that there was no reservation for the requested dates or under my name, and that the Confirmation Number was not valid. It was very fortunate that I clicked on that link, because if I had just showed up at the rental counter, they would have had no car for me and I would have been forced to purchase an entirely new reservation at a much higher cost.

Horrible. Booked a hotel with Priceline and paid for a specific larger, more expensive room type. They sent the cheapest room type to Agoda, Agoda booked it and sent the cheapest room type to the hotel. When I check in the hotel give me the cheapest room type, when I question it and show my Priceline booking for the higher room they said that's not what they got and to contact Agoda. Agoda says that's what they got from Priceline and the contact Priceline. Priceline says it was booked through them but by Agoda so to contact Agoda...

Horrible experience. Will not use Priceline ever again. Booked our flight to Rome with them, flights changed several times including different departure airports and they had no idea what was going on. Spent 1-2 hours conversations multiple times/days and they could not resolve the issue, kept transferring the call to different people, nobody could provide reasonable explanations, answers or options; had to explain at least 15 times that the layover they put us on was not enough and we will not make it on time for the next flight. Even when these were not changes we made or agreed on, they wanted to charge us for the changes we were requesting stating we already used our complimentary change. Total disaster and worst customer service we have ever seen.

Have to say this was the Worst experience ever. Would not use this service again.. starting with the hotel reservations to the car services. With the first car ride it seems like the driver just finished smoking and the car was smelling bad with smoke and the glass was up (bad for people with lung disease). Then getting to the hotel our reservations could not be found and had to be on the phone for 30mins in order to fix the problem.. Then getting a car back to the airport, the service was not accommodated, because of flight changed. Our money would not be refunded even though it was not our fault..

Worst experience ever! Priceline did not keep track of my flight's time change or updated my hotel reservation online, spent 30 minutes in the hotel lobby on the phone trying to confirm out my hotel reservation. My ride to the airport in NY refused to pick me up at my new flight time. WILL NEVER USE PRICELINE EVER AGAIN!

While booking a flight the system froze and did not receive confirmation that evening and charged me for a trip I ended up not taking. Thinking that it was not processed due to the system freezing up. Now I have to pay for this. So unfair. Be careful when system freezes up when trying to book. Even when you end up not going.

We made reservations for a hotel room and they got the wrong dates. When we reviewed the trip before leaving we found we did not have a hotel room for one day. We called to change the reservation and ultimately after having to call different places it took us 2 hours. We ended up having to completely redo the reservation and then have the first one canceled. The customer service agents had strong accents and were impossible to understand, spoke too fast, and would not listen or to my questions. Evidently they have things that they have to read off to us. It was just terrible. I will never use Priceline again and I will tell everybody I know to never use them, they'll be sorry if they do.

Used Priceline to book a hotel room at Quality Inn in Albuquerque. TV didn’t work, maintenance couldn’t fix it, hotel refused to move us to another room, and desk clerk was rude. Contacted Priceline for assistance but they wouldn’t give refund. Spoke to supervisor who contacted hotel to waive no-refund rule but they refused. Priceline was not helpful in resolving a bad situation. I’ll never use them again.

Absolutely the worst reservation company in the world. They have choices on their customer service hotline that they don't even do change dates cancellations. They don't do none of that. This is the worst company to use for reservations and I mean the worst customer service sucks and they suck. I suggest you find another reservation company.

Made car rental reservations. Flight got in late, I couldn’t get my rental car, nobody around, I tried calling to no avail. When I asked for a refund I was told not an option. STAY AWAY FROM PRICLINE!!!

We booked a rental car in Orlando FL through Priceline. The rental car company was Mex. We had to take a shuttle from the airport to the rental car place. We waited for more than an hour for the shuttle. We called and were on hold for more than 30 mins to speak with Mex. They assured us a shuttle was coming. We waited another 1/2 hour. We called Priceline and were on hold with them for another 15 mins. Finally after an hour and 45 mins a shuttle came. There was another Priceline customer who waited 49 mins longer than us. There were 3 other Priceline customers who waited a little less than us. When I spoke to Priceline customer service she basically said there was nothing ahead could do for us. We just had to keep waiting. I wish there was less than 1 star rating because they don't deserve any stars. Don't use Priceline or Mex Rental Car.

Total ripoff. Tried booking a reservation at the Hampton Inn @ $101/night. Charged an extra $117 for taxes and fees, which I was led to understand was a security deposit. Never received a refund, and when I tried customer service, simply got another runaround. No refund. These people need to be investigated.

I rented a car from Priceline and was quoted a final total price of $175. When we arrived to Huntsville Alabama the rental place (Budget) have me a price of $218.45. When I called Priceline they seemed like they were going to help but nope. They called Budget and were told they can charge other* fees. And I get it but priceline should not say outs the final total price. I see a class action. I'll just rent fruition the actual rental place. I would of saved more by doing so.

DO NOT USE PRICELINE!!!! Booked two rooms back to back, one at our halfway travel point and another at our final destination. First hotel we got to, which was paid and confirmed, well when we got there suddenly they wanted an additional $200, so we were forced to sleep in our car, contacted Priceline and it was a horrible experience with no help what so ever. Next day we get to our next hotel, and let me say is was absolutely disgusting, absolutely disgusting.

Anytime I deal with Priceline it feels like a scam. They waste my time, have me spend more money than necessary. I always receive additional charges for no reason, fees come out of nowhere. They have no property way to be contacted. They have no address where you can take them to court. They have to be one of the biggest frauds and scam artists.

NEVER, NEVER, NEVER USE PRICELINE. I stayed at Comfort Inn Suites for two nights and was charged by Priceline $417.55. The hotel bill was $260.26. Priceline charged $157.29 in fees. I called my credit card and was told I needed a receipt from Priceline. Try getting in touch with Priceline. Impossible. Expensive lesson learned, call the hotel directly and never use a third party. They say they are cheaper but not true. I will tell everyone I know never to use Priceline.

Priceline is one of unreliable company. I bought a plane ticket with them, that was a nightmare. They have a mediocre customer service. To avoid bad experience please avoid to buy anything through them.

I just found out that someone hacked my Priceline account and used it for a hotel reservation in the UK. Even though the person that used the reservation had a name different from mine, Priceline refused to refund me for the fake reservation saying that the hotel in the UK would not agree to a refund.... I thought these sites had some kind of guarantee that would protect you from hackers, like credit cards do, but obviously not.... Ugh!

Wow! If I could give 0 stars .. I would. Priceline was awful. Our hotel we booked didn't fulfill what we booked AT all. Priceline said they would do nothing. For starters they double booked us & we walked in on another family in our room at midnight half naked. My small children were with us! They didn’t even apologize for putting us in that room. The front desk girl wouldn’t let us speak to management & walked off leaving us stuck in the hall at midnight with no room. I had to throw a fit for her to find us a new room. I booked and paid for our reservation in March. We booked 4 rooms at this hotel and all had terrible customer service & Priceline backed them. When she found us a new room, she put us in a double bed conjoining room. My kids weren’t going to sleep in an entire separate room. So my husband and I had to split up with them.

I purchased a ticket on Priceline and found that I could have saved over $300 if I had bought it elsewhere. I will NEVER do business with them again. I'm so hurt because I'm not rich and every savings count. I have paid dearly to learn.

Priceline charged me for seat reservations the airline would not honor. I was charged $184 and they will not refund the money. I’ve didn’t 8+ hours on calls with customer service. It’s been 2 months. I will never use Priceline again.

I rented from Priceline website a minivan at 108.00 for two days. When I go pick up the minivan from Green Motion there was an add on after another $79.00 for insurance per day plus &47.00 for Sunpass plus $2,000.00 deposit. I did not have $2,000 so I told no then call Priceline for a refund and is none refundable. It looks to me they make it none refundable because they know what’s coming. Not too many people have $2,000 to deposit.

Priceline confirmed via email that I will receive a refund ($223.98) in February and since then has not paid, keeps me on hold for hours, reconfirms via email that they will pay and respond to "this " email - but nothing happens. I booked a bundle, got due to their mistakes refund to for the hotel, the rental car and this last one is for the flight. Saying: on 3 bookings they charged me falsely (and admitted so) 3 times! Worst company I ever had to work with.

This company has become a nightmare, from incomplete and misleading itinerary to a PREPAID hotel cancellation that was NEVER INDICATED and only found out by a fortunate courtesy call to inform of a late check-in.

If I could go lower on a star rating, I would. I had flight credits that they would not honor, even though I had a set time to rebook. I’m not sure whom I spoke with from India, but the young man did not make any effort to help or assist me, or attempt to make it right. I am truly disappointed and if you want to book a flight, please bypass Priceline.

Looked on Priceline for a pet friendly hotel option… Picked one that was suggested and paid through the app. Got to the hotel and they were NOT a pet friendly hotel. They said I needed to contact Priceline and Priceline said I needed to discuss it with the hotel. We ended up NOT staying at the hotel and still going back and forth for a refund. Have screenshot documentation that it clearly advertised the hotel as pet friendly and still fighting a refund because they said it was a non refundable reservation. I would have never made a reservation at a non pet friendly hotel when traveling with a pet! They are a rip off!

I booked a car through Priceline and selected Suppliers Choice. Nowhere does it mention you may get an electric vehicle, which in my case I was staying at a relative’s house who does not have a charging station. I requested to change to a comparable vehicle that was not electric and was charged an upgraded fee of $346 by the rental company. I was under the impression the funds that were charged by Priceline would go towards the $346 but that was not the case, essentially I paid two separate fees. At no time did the rental company disclose that I would be charged two separate fees, one by the rental company and one by Priceline. This is false advertising, consumer harming, and poor representation.

My experience with Priceline is a bad one. They say guaranteed, but if you make a mistake, they do not stand behind what they promise. Less than 24 hours after I made a reservation, and two weeks ahead of the stay, I wanted to change a paid hotel reservation and clicked cancel in order to change it. Then Priceline would not reinstate my paid reservation or refund any money. They said once I cancelled the reservation my money was gone, with no recourse. They point to the old standby, the rules that you (I) agree to. I have never had a company who would not help a person in this situation. All I wanted was my reservation back, or money back. I am gullible and believe that companies will help you in a matter like this. Not Priceline.

I have stayed at the same resort 2 other times. This time I had booked a 3 bedroom which was significantly more expensive due to the size. When arriving was not told it was only a one bedroom. Get to the room and it’s a one bedroom. The service desk had their hands tied and stated that Priceline only sent them that I was getting a one bedroom. Hotel was unable to do anything. After being on the phone for an hour and half the only options were to cancel. And not have anywhere to stay. Or get a 20% discount. Which doesn’t even put a dent in the price difference I paid. The rooms are $147 for what we received compared to the $298 for the 3 bedroom I paid. Priceline was like, "Sorry it’s all we can do." Sorry. I have booked about 30k worth of trips the last few years. And this is how they treat their gold members. To say the least I will not book with them ever again!

Total rip off DO NOT USE THEM >>>> You cannot cancel any room even one week in advance. It takes two hours to get through to the cancelation department. If you call book new appointment you get through in 30 seconds.

I always book thru Priceline and I have never experienced anything like this. They booked me for multiple rooms (3) & then didn't want to give my $$ back. Today they over-booked & didn't want to do a cancelation.

Warning! please please do not use Priceline.com, more so if you have children in your group, for details please read on. I was reserving rooms for my family (2Adults 1 11yr old) for 2 different cities. I searched for 2 Adults and 1 Child (11yrs) with breakfast included in the filter through priceline.com. All room options listed mentioned that the room can accommodate up to 3 adults or in some cases 4 adults. I was asked make a room choice and enter payment information. Once I entered the payment information, the booking is now complete, however the booking was done only for 2 adults and they conveniently removed the child in both the bookings. I ended up paying extra EUR per day for my child for entire duration of stay.

I booked a 3 star hotel via Priceline three weeks in advance. Received confirmation yet upon arrival hotel turned me away stating Priceline did not secure the reservation. The solution at almost midnight and 30 minutes away in a totally different city was rebooked into a 2 star hotel. Upon contacting Priceline about the subpar accommodation they recommended I blast the hotel and they would ask for a refund. After 10 days of back and forth they sent an email saying the hotel would not refund my money. Priceline took no ownership of their failure. I never asked for a refund but to only rebook me in a comparable room. This was an epic fail and they just dismissed me as if nothing happened. Think twice before you go with this company. Customer service is horrible! Just know you have been warned!!!

I was using Priceline to check rates of different Hilton hotels in Scottsdale AZ. Left the site and booked a room directly with Hilton because I planned to use a gift certificate given to me by Hilton. To my surprise Hilton told me my reservation was done through Priceline. I called them to cancel since this was done in error (not mine) but Priceline told me they didn’t book my room but I said Hilton confirmed it’s through Priceline, then they admit it but said they can’t do cancellation because it was done through their sister company (which they told me they have many of them).

I rented a Nissan Pathfinder, even though I am not a Nissan fan. I needed the vehicle to carry a Husky in his kennel to Alabama. I researched a lot and needed the 39 inch headroom. The rental place (AVIS) gave me a Ford explorer which did not work. I explained exactly what my needs were before renting and they said it was the same. I could not use and had to make other arrangements. Took car back within 1.5 hours. No refund. Priceline said same class. They should have researched more and have a specific needs section. Like cargo size, towing capacity, etc. I will not use AVIS or Priceline again. I will also pass this on to my social media friends.

They didn’t accommodate me in any way after my flight was canceled on a two night stay in which I had to pay $800 a night. I was only at the hotel 12hrs. What a rip off. I recommend to never book a hotel through a 3rd party. ESPECIALLY through Priceline!!!

Trying right now to adjust rental car dates, but am being told due to the type of rental I made I cannot adjust the dates or cancel. With this kind of "flexibility" and lack of accountability it is safe to say that I will no longer be using Priceline ever again. This kind of customer service I am not in need of.

I was trying to book a reservation at a hotel, but the website was hijacked by Priceline. The room was to be paid for when I showed up 6 months from now. They jammed it thru with large fees. I immediately cancelled, but they won’t refund my money. Stated they earned it!

I recently booked a 2 night stay online via Priceline. Upon arrival at the hotel, the room was filthy, smelled heavily of cigarette smoke, had black mold, rusty water coming from all the faucets, heat/air conditioning that did not work. There was 1 person on duty and he did not speak English. There was no continental breakfast as advertised. No heat in the lobby, hallways or common areas. No cleaning services, no fresh towels. Sheets that did not fit the bed. Dirty stained mattress pad. Strong food odors throughout the hotel. Just disgusting.

On March 15, 2024 I booked three tickets to fly home only to not get reimburse. I was told by the staff that an hour suffices to book and get on the plane as I was in the airport. An email was sent for reconsideration of reimbursement for at least one of my two tickets booked where I did not get on the flight with no response to date. After trying via telephone several times.

This site is such a scam. Can't use my $1030 credit towards a $860 flight I picked off their website. Told me credit flights can't use their website prices. Told me it cost $1220 since I'm using credit. Just a huge scam

Priceline does not offer good rates by any stretch of the imagination. They pull you in stating massive discounts, then you find hotel stay, flight, rental, etc. significantly cheaper, however, priceline will not guarantee lowest rates, does not ever credit you back or reimburse your reservations. Do NOT waste your money with priceline. Your purchase is not protected, and customer service is not customer friendly or able to assist.

Wow, what a DUMP! Nothing but problems with the ** starting with the reservation and check in. So we will address the major issues first. It starts with the owner who should have already been run out of town. Honestly is a foreign language to him and obviously is not practiced in his country of origin. Upon check the reservation was wrong and addressed with the night auditor who was also a **. He claimed he would correct it but never did. I explained I would only be staying one night but the reservation said it was for two. At check in I clarified that.

We purchased a rental car through Priceline. 2 months in advance paid for it. When we arrived at the airport and tried to get ahold of them they wouldn't answer the phones. There was another person had same issue as us and used same place for car rental. After calling multiple times and no answer we had no choice but to rent another car through different car rental. I definitely don't recommend them it all. If I could give them zero star I would.

Will never use Priceline again! Why would you make us pay 18$ for protection to get our money back but ask us for stuff we can't do to get it back? Y'all are crooks! I don't have to explain why I need my money back. I did the claim saying that my cousin's mother was sick so I had to cancel both tickets to repurchase a ticket for myself since he couldn't go and y'all said that it wasn't a valid excuse, so you took over $200. I had no choice but to repurchase my ticket in such short notice but I promise I won't be using y'all again. Y'all should be shut down immediately. Makes no sense. My money is my money you thieves.

Priceline is absolutely awful, their reservations are not even honored by the companies that they set them up with. Multiple times I’ve showed up and not had a car available at the rental car place that I paid for in full. Not only that, but when I’ve paid for it in full weeks ahead, and I show up and not get my car, they are still going to charge me full price even after I’m having to take three sets of Ubers to get through my first day of traveling because of their screwup. Do yourself a favor, and stay as far away from this company as you possibly can, they are garbage, they are awful, they are going to insult you while they steal from you.

I booked a reservation thru Priceline for a 3 day rental for $120 that was charged to my credit card immediately on Feb 1st. I picked up the car on the 8th and immediately they go and try to sell additional coverage insurance, I explained that the car was covered with under my current policy and also had it cover with the credit car company. After returning the car on Feb 11th like the rental agreement I received a invoice for $193 dollars so I immediately called and they refuse to help me. I explained that I was already charged for the rental thru Priceline and they said that I had to call Priceline. After Calling Priceline they told me that I had to call Sixt because they are the one who charged my credit card again. Am still trying to get the charges reverse because for an rental that I reserve for $120 I been charged over $300 so far with Zero empathy or willingness to get this resolve by either parties. Sixt and Priceline are horrible and the reps got zero customer service skills. Stay away!!!

DON'T BOOK WITH PRICELINE! They rip people off! I booked a flight to Costa Rica and paid for a carry-on. I specifically asked if the carry-on was covered both ways through their help chat, which stated it was covered. I had no issue going, but coming back I was told I had no carry-on and had to pay $89.

Made Spirit Airlines Vacations reservation in December 2023 for hotel in February 2024. That reservation turned out to be Priceline. At the time of reservation the screen indicated cancellation up until 2 days prior to arrival. About 6 weeks prior to arrival the airline cancelled the flight. After numerous attempts to cancel or change the hotel reservation, Priceline cancelled it and refused to refund the funds.