Priceline Reviews

They just passed the ball between the airline and them, this site and customer service sucks. Been trying to get a refund since 8/15/23. No one answered, Priceline and airline are just stealing the money from people.

I booked a flight through Priceline to Atlanta with my son. We were ultimately travelling about 50 miles outside of Atlanta. I selected the car rental option through Priceline and paid for the rental with THRIFTY. When I arrived in Atlanta at 9PM and went to the car rental desk the yelled at everyone on the line, "We are closing and have no more cars... If you paid for your reservation already through a third party agency, call them and get a refund". We had to take a Uber to our final destination and find a rental there. I then had to call Priceline three times over a week to get a refund finally. How can I trust Priceline or Thrifty in the future.

I went to Puerto Rico in March. While booking everything on their app I was told I could rent a car for $7 a day. I took the offer. When I got there the car was filthy inside and out and I was charge almost $500 for insurance and fees. I was also told if I left the city of San Juan, I would be charge an extra $100 a day because the car was being tracked. I report all this to Priceline and sent pic and I was told it's nothing they can do. I said, "If I report something thru PayPal and it's not what the seller offered they give me my money back not saying you're them but you should be able to do something." They says they would escalate the situation but nothing was ever done.

I purchased a hotel stay on Priceline. When arriving at the hotel it looked unsafe. I asked for a refund and Priceline would not refund me my money back for my 2 night stay and had to go elsewhere and pay for another hotel!!

Do NOT, I repeat, Do NOT ever do business with this shady company. They will not stand behind you no matter your circumstances. Once they have your money, you are nothing to them. Emergency medical procedures, funerals, and anything of the sort does not matter to them. They even tried to blame the hotel, but I called the hotel and spoke to 3 people including a supervisor and they asked me to call Priceline and have them reach out to the Hotel and ask for them by name and they would approve a refund. Priceline still won't budge. Don't get SCAMMED! Stay far away from this company and any subsidiary they own (Booking.com). Never again.

When booking a flight on Priceline the option of seat selection is offered. I selected seats at a quoted price of $139.50. When I received my confirmation I was told the seats were not available. I was given a refund on $25.00. It is not possible to speak with an agent. Email or Chat is not possible. The flight was confirmed immediately, followed by the notice of unavailability of seats and refund. This is fraud. There is a reason you are not able to contact Priceline. I will never go through them again. Consumer beware.

Priceline is not a reputable company. Customers must be made aware of the full on reluctance and blatant disrespect of our hard earned money. The company's third-party booking services is a money grab, so be vigilant if you decide to use this so-called- 'service provider'. The communication is egregious with unfair policies. The companies agents are unhelpful, so don't bother to call. I booked 1 night and cancelled less than 1 hour due to circumstances beyond my control. There was a safety issue with UA. Flight delayed almost 10 hours. Priceline did not offer a solution, they did not offer a compromise, they did not offer a courtesy for up to 1 year to honour the booking such as a gift card...nothing. The company simply wanted to take my money.

Horrible experience with not being able to adjust my rental. Paid a premium rate that should have included an adjustment on the length of the rental. Was told by customer service via chat that I could adjust it - not able to change. Bad experience, will not recommend!

Don't prepaid thru Priceline. No refund even if you have a family emergency or any reason at all for cancelation. WILL NOT BOOK OR PREPAY FOR ANY RESERVATION AT PRICELINE AGAIN. Placed hotel reservations at Quality Inn and suites in Kansas city ks thru Priceline. Prepaid for rooms for 3 days. Stayed at the hotel for first day. Next day I had to cancel for family Emergency. Advised manager of the hotel. He stated, "You can not get a refund for Reservation." States that you cannot cancel for refund. Either you have to stay in the hotel but you cannot get a refund if you have a family emergency. Nonrefundable.

I had issues with my flight and rental and both times I was told to reach out to the airline and rental companies myself. They did not even attempt to take some of the stress off me even with me having the trip protection plan. This will probably be my last time using them for a while and I will definitely not be adding the protection plan on the near future if this continues to happen.

A flight was made on Priceline. Within 24 hr. 3 hrs from booking my flight. I was not able to travel due to a medical condition that I have. I Was asking for a refund or credit. The online person was not able to provide me with any help or help me resolve my situation. I asked to talk to a representative live but the number that they provided me gave me the computer run around and was not able to talk to a live agent? I online for almost 45 min. Text someone that either was a robot or ??? Just wanted to get a credit of $45 that I could use in the future? It also told me to contact the airlines which I did with no luck??? What to do??

Complete Fail on Priceline. Booked an entire package (airline, hotel, and car) for my Ireland package. Come to find out they input the dates incorrectly for my hotel and shorted us an entire day so we had nowhere to go the last day of our stay. I was told by Priceline that it was my responsibility to make sure THEY put the right dates in for my entire stay. So as a customer I can not rely on Priceline to do what they say they will do and to back their deal. I also paid for insurance through Allianz Global Assistance to make sure I was covered on my trip and they literally were no help. Highly suggest you don’t use this company. Worst experience to be stuck in a foreign country with nowhere to stay.

Booked a hotel. Looked decent. When got there trash wanted a refund was denied even though never stepped foot inside hotel. Priceline is trash. Call hotels directly. Maybe Priceline won’t take hotels money and they can fix them up. Will never use Priceline again. Place is not good.

This was the worst customer service I've ever had. I was given no alternative no true compensation for the fact that they didn't actually our reservation but we paid in advance and it wasn't guaranteed. And when they called it was already 8:30 at night the night of the reservation and they wanted me to pay more to be able to still have a room somewhere else. And then when I said I couldn't because I didn't have any more money they offered me $20 in addition to my refund which isn't going to get here for 3 days. Please don't use Priceline if you want to guaranteed room for the night or if you want your reservation to actually mean anything. Does Priceline doesn't guarantee you a room even if you pay in advance. You'll end up sleeping in a car with only an extra 20 bucks and your money not even return to you on the spot.

They tell you that you have until a certain date to cancel, but in their policy fine print, it makes it impossible to actually cancel on that day. For example, I was told that I could cancel up until the 15th but the fine print said up until 12 AM on the 15th which makes no sense at all. That’s essentially the 14th. they made me jump through a whole bunch of hoops but still wouldn’t cancel a reservation more than 24 hours before check-in, without charge. DON’T TRUST these guys.

I booked a room through Priceline website 9/12/23 for 128 for room at Shilo Inn in Bend Oregon. They then charged me 168 and when I called about the difference they said there is nothing they can do! Even though my receipt stated the price for 128! They have lost my business.

I was booked in a hotel that was full of roaches Little bitty ones and really big ones in the bed, in the shower, in the refrigerator, on the wall, on the floor, on the chair, on the table. I was there 5 minutes. The representative from Priceline apologize that the hotel did not meet my standards. Like my standards were so high that I couldn't sleep with roaches. Come on man. I was told by the clerk that I can have a full refund. All Priceline would have to do is call him and verify. The employee named Gabriel was extremely rude and refused to call the hotel to verify that I can have a full refund.

Priceline overcharged us $306.42! On June 2, 2023 we rented an Avis Rental Car for $1,588.14 from 7/26/23 - 8/11/23 through Priceline. We were told we could lock in this 35% discount by paying now. So we did. When we picked up our rental car at the Bangor International Airport on 7/26/23, Avis told us to contact Priceline for a reimbursement because the actual total was only $1,280.72.

Priceline. The people that work at priceline are incompetent, heartless monsters. I deserve a full refund for what they did to me. On sept 9, I booked a room at Extended Stay America. It was particularly important that you understand I booked this room specifically to relax before a very stressful event taking place on the following Monday. At 8 pm Sept 9, I received an email that said “extend your stay for only $62”. I was thrilled as I didn't have much money, and I really needed the extra day to sleep in, and relax as I have Crohn’s disease.

They offer you to cancel within 43 hours from booking but when I tried to do so at hour 42 the automated system said I will get full refund but then it didn’t process the refund and hang up on me and when I called the price company they pretended to be polite and they are trying to help me but at the same time they wouldn’t process the refund even though I was asking refund before my time was expired. So they are scammer and don’t honor their own system. If they promise full refund by. Certain time then I don’t understand why I wasn’t issued a refund in the proper time and instead of helping me the supervisor hung up on me, claiming she can’t do anything about it even though I was calling in the time duration that was allowed. Very frustrating and disappointed to trust that company.

This was the worst mistake of my life. I lost my 6000 dollars and the most waited trip of my life due to this horrible company. I booked for a trip to London. They booked me for United Airlines which was the nastiest experience, My 70 years old mother was harassed by the waitress in two flights. I was also bullied by a ** Racist air hostess. Was hoping to feel relaxed in hotel Millennium Gloucester Hotel London Kensington, It was the worst NIGHTMARE OF MY LIFE. When I reached they took my luggage and did not bring to room for 30 minutes, kept calling and finally they brought it. I had requested a handicapped room but was given a regular one with a very dirty, moldy bathroom which had a very deep tub, I requested them to give me a handiCAPPED room again and they officered me to the basement room with a very nasty bathroom. There was no phone service in the room, I called from my cell phone and they never fixed it.

I have had a horrible experience trying to get a rental car!!! All Thanks to the utterly USELESS company known as Priceline!! I won't even get my money back for OVER 2 weeks!! $305, I needed that money to rent a car now, for in the second week of September!!

Booked a flight reservation on August 28TH and cancelled within two hours because I had the wrong date. Their policy states that you can cancel within 24 hours and get a full refund =. We are now two weeks in and they told me to take it up with Spirit Airlines. Spirit told me I must deal with Priceline because that’s who sold me the tickets. Every day Priceline tells me I’ll have a refund by end of business day. I just called them again and the same story. I asked her why they can’t refund me and they deal with Spirit and she told me she is disconnecting me and hung up on me. So unprofessional. Never booking through them again.

Made a reservation for a hotel and was overcharged by $100.00. I encourage you to go directly to the source hotel by email, a phone call, or on their website FIRST before you use Priceline to make a reservation. Priceline will "sneak" an additional charge per night without it being obvious at checkout. WATCH OUT!!!

As someone who travels regularly for work as well as family commitments I have used this service and others regularly. However, this is the second time I have been suggested to wait on booking, booked a “flexible cancellation” room, and then when one slightly closer to my destination (that was actually going to be more expensive) or due to a flight issue have been told that I cannot cancel the reservation. A reservation I had made not even an hour earlier with the reason being due to it being less than 24 hours from check in.

I made a reservation in Lake Wales Florida two weeks prior at Royal Inn on S hwy 27. My email says check in is at 12pm. I went at 10am because we made it in the state a couple hrs early so I wanted to pay ahead of time. The guy there Sam or Sammy said, "Check in is at 3pm but you can try back at 1pm." I said I will have to contact priceline because they said 12pm is check in and he said that's fine but with an attitude. I tried calling Priceline and their automated machines all say, "We are having problems. Try your call again" and automatically hangs up on me. I drove 18 hrs just to be told I can't check in when I was told I could.

I booked a rental car through Priceline website for my recent trip to Charlotte with Hertz. I first was charged for the 4 day rental from Priceline for 330 dollars. When I arrived in Charlotte and picked up my vehicle they asked for a credit card in case of an incident, but then charged me 344 dollars in the end. When I reached out to Priceline they said there was nothing they could do because of the “extra purchase” of gas that I made at the desk. I need to go through Hertz, when I went to Hertz they also said there is nothing they can do. So rather than paying the difference of 14 dollars I had to pay twice for a vehicle. It makes absolutely no sense to me and I don’t understand using a booking website if they can’t handle the simplest of issues like a bill or difference in charge or refund. I will never use either company again. Customer service is nonexistent.

I booked a hotel through them and was charged more than the actual hotel charges. Also, the hotel charged me so now I’m paying $700+ dollars for a 2 star hotel for 2 nights. Priceline told me they would cancel my reservation. They have not. Also, the website states clear as day no cancellation fee. Yeah, I guess that’s not true. They are trying to make the hotel refund my money while they still charge $460 and the hotel charge is $362. So how is that fair to be out almost $100 that’s not a no-fee cancellation!!!! I’m super mad. I could have just walked into the hotel and paid $362 but now pay that plus $460 because I used Priceline. Huge mistake! Never again. Don’t use them, people. I would still have $460 in my account if I had not used Priceline.

We purchased airfare, car rental & hotel through Priceline. The review is specifically on Priceline horrible customer service with regards to our purchase of 3 nights at Silver Lake Hotel LA, California. My reviews on Silver Lake are already listed, basically the hotel is horrible beyond belief! So I won't repeat that here. We contacted Priceline to confirm I only stayed at Silver Lake 1 night vs the original 3 nights paid for. Priceline was already aware of that, they could see I reserved new hotel for the other 2 nights. However told me unfortunately no refund, period end of conversation. So Priceline decided keep our money for those 2 nights and just told us essentially too bad! Priceline, hope those 2 nights were worth it, you just lost family of 10 as customers.

After booking a hotel reservation, that clearly stated, REFUNDABLE. The hotel was a dump. Holes in sheets, only two towels, no washcloths no soap. I did not stay. Priceline tells me I cannot get a refund. Because I used a non refundable booking. No Priceline. It clearly said REFUNDABLE. NEVER AGAIN.

Priceline put me with Dollar Car Rental, with a quote of $86.79 for 2 days of rental of an economy car at Raleigh-Durham airport. I ended up with a bill of $150.05. First the daily rental charged was $34.99 instead of $27.65 as quoted. Then Dollar gave me 3 options and I picked the basic option of coverage. They did not give me the option of opting out. Ended up adding another $19.98. Then they sold us the Toll Charges package for $27.98 when we absolutely encountered no toll at all. We tried to call on the first day but were never able to talk to an agent about these charges.

I asked to cancel my car and hotel reservations just a few hours after booking and they said cannot help me. Never thought a company like this still exists. I will never use Priceline again and will definitely tell everyone about my experience.

I called customer service to let them know a property I booked was nasty and I checked out early morning and wanted to be refunded. They said they called the hotel and the hotel said I was a no-show. I gave Priceline my receipt and very specific details to show I was there. They told me they have to go by what the property says and not refund me. I showed where I even used a different credit card at the property and they still went with what the property stated. Basically calling me a liar.

I was traveling to Louisville to spend the weekend and then pick up my car rental to head to business in Georgetown KY. I booked my flights and car rental through Priceline. Two days before picking up my car at 4 PM I attempted to change the pick up time by 4 hours to 12 noon. Through chats, both Thrifty and Priceline told me that the other Company would have to change the reservation.

I lost 3K through Priceline during the pandemic. I had booked a flight for my husband and myself to the UK, planning on a summer vacation, but had to cancel because of Covid. Priceline promised they'd hold the funds for me and I could rebook at any time. They didn't put any time stipulations on it. We're finally in a position where we can travel again, so I checked my Priceline account. They didn't have any record of it. I contacted them twice and they told me to contact the airline. I contacted the airline and they told me to contact Priceline. Priceline says they can't help me, so essentially all the money I put towards this vacation is gone. I would use extreme caution booking anything in advance through Priceline in these uncertain times because they will take your money and won't give you anything in return.

We booked a hotel you promote on your site that had MAJOR safety and sanitary concerns, including photos of broken door locks/windows and cockroaches on the bed when we walked into the room. Your team took zero responsibility whatsoever and said it's up to the hotel to decide if they'll issue a refund, which to date they have not. I haven't used Priceline in years, and this is a true display as to why you are a terrible company - no responsibilty for what you promote whatsoever, even when it's a major safety concern. Rika (supervisor) was terrible and offered no solution or concern or resolution.

Priceline are thieves! I booked a refundable standard room (at a higher price) and a few days later asked to upgrade to a nicer room. These people said they can’t and I would have to cancel the original booking at a penalty that is 1/2 the cost and then make a second booking for the room I actually want. The prices are not discounted…They are actually higher than most other sites so it's not like I got a good deal to begin with. Despite it all, I stayed loyal to have some status with Priceline but I have always lost money or had some sort of issue with their policy every time I book with them.

I had booked a hotel back in March for September 1-3 visit. I went to check into hotel and was told it was a smoking room. I said I don’t smoke I would prefer a nonsmoking room. They are booked up. No other rooms available. (It is Bama game weekend) So I have no choice but to stay. I wake up the next morning with migraine from the smoke smell. I ask if I can get refund if we check out. I’m told I have to go through Priceline. I call them and told they need to call hotel. Manager isn’t in so will need to call back in 30 minutes. I call back same thing. Call back so I wait 3 hours. Call back and placed on hold.

The hotel that I booked through Priceline was falsely advertised. The jacuzzi and sauna were not working. Not to mention the tv, toilet, and AC were not functioning properly. Priceline was quick to communicate which is why I’m giving them 2 stars and not 1. However, they didn’t offer acceptable solutions or compensation. I believe they offered 15% off on my next 1 night stay, which is laughable since this trip was $420 for two nights. Will never use priceline again.

My flight got cancelled by airlines and got an email about cancellation and processing my refund. But till the date I have not received. Every time I call, customer service and get promised of getting my money back. Very poor service, it is so frustrating, getting my money back would be so difficult, which I never have thought.

I was very specific regarding a need for a refrigerator. The room didn't have a small refrigerator, needless to say a great inconvenience. Called Priceline and was told the only thing they could do was give a coupon for next hotel experience, I will never use Priceline again. The Agent didn't even know how much the coupon offered, it is only 5%, that doesn't cover the cost for the inconvience this caused.

Called and made reservation for a hotel in ME. Found out my sister had already booked a room. Called Priceline back within 10 minutes to cancel. Was told to call hotel directly to cancel. Called the hotel and canceled. Get my credit card bill and was charged for reservation. Called Priceline and was told that they didn’t have any record of my reservation and or cancellation. Then was told I had to call a “third party“ number. I called and was told that I didn’t cancel with Priceline and it was beyond the 24-hour time frame and that it states that in the policy on website. So after giving all my information with booking and hotel cancellation I still do not have a resolution.

I booked a hotel with a king bed and a wrap around balcony facing the ocean When I got to the hotel, they informed me that Priceline didn't reserve that room. They reserved a regular room. 2 full size beds and a tiny balcony facing a building. This is our 1 year anniversary weekend. I spent almost 2 hours arguing with priceline and they said there is nothing they can do. I've been a gold vip member with them for almost 10 years and this is how I'm treated. This is bait and switch! They should have given me a refund or credit for their mistake. DON'T EVER USE PRICELINE. THEY ARE CROOKS, HAVE NO INTEGRITY, AND COULDN'T CARE LESS ABOUT HUMAN BEINGS. I WANT MY MONEY BACK!

Frontier Airlines charge for seats and carryon, so I paid more then using other airline, also flight was delay for 2 hours, then Allied car rental made me wait 3 hours to get a dirty car with mechanical problems like steering wheel with too much play, tire pressure light on, on report they put that everything was go after me telling about the problems, gas tank at 1/2 and they put 5/8 on the report when I asked to change the car, the employee told me that I will have to wait more so I decide to go, I already waste 3 hours of my trip getting the rental car, it was a mess, my first day in Puerto Rico was lost because of those cheap companies

Super erroneous information on this location. Don’t try getting off the subway at night! Advertised as Redhook and after a 7 block walk. I came to a Bug infested hotel, nowhere near red hook! Walked out in 30 min and still got a $20 charge hotel charge. Response from Priceline- Go pound sand. Ouch! Big Mistake Capt Kirk.

I rented a car through Priceline and had a terrible experience. Clearly on their website, it was stated that you could cancel at any time. So I chose a car that I was going to need while I was getting repairs on my vehicle. They were able to finish the repairs my vehicle quickly And I was able to return the car early. Priceline refused to give me any sort of refund or coupons towards another rental. They’re rude to me on the phone and would not budge. I will never use this company ever again.

Hotel was not as represented. Filthy and unsafe to be more accurate. Smelled of smoke, heavily stained carpets. Unhealthy to stay in. Priceline refused to help. Offered a 15 percent discount. Will never use them again.

I purchased rooms on Priceline like I always do, when I take my trips. This time I paid for my trip arrived at the location and was asked for my credit card for incidentals. I gave my card and realized they card me for the entire price of the hotel for the number of nights I booked and it was way lower than Priceline. Priceline charged $340.** and the hotel charged me $276 for the four nights. I still have the hotel charge that I am fighting since I already paid for the trip through Priceline. Also, Priceline was no help with getting the second charge off my card, still working on getting it off. Priceline is a scam, they don’t give you the cheapest price like they say!!!!

We booked our flights home to Newfoundland and Priceline flights selected were Air North Calgary to Edmonton. We were not informed until our bags were out through that we’d have to collect our luggage again in Edmonton and go back through security to catch our West Jet flight. We arrived in Edmonton with less than 45 minutes to collect baggage and then get back through security and check our bags again. At this point our West Jet flight had done its final boarding call and we informed we had missed our flight. Priceline would not rebook us for our flight from Edmonton to St John's. We were stranded in Edmonton.

Wish I could post pics taken once I arrived at the Rodeway Inn in Lawton OK. The rooms were filthy. The tubs are dirty. The pillows had no pillowcases. The blankets were just thrown on the bed. Priceline didn’t care. Stop spending your money with them. They’re no good. They refused to refund me. We’re getting bit up and they’re offering a coupon on my next booking. I’ll never book with them ever again!

When I booked through Priceline, it advertised $47/day. AFTER I CHECKED OUT AND PAID, the receipt said the price changed to $79/day with no warning or confirmation. In summary, I clicked AND CONFIRMED one price ($47/day), and it CHARGED ME a different price ($79/day). Classic bait and switch scam, no two ways about it. After HOURS on the phone with customer service, hung up on several times and disrespected, there was no resolution. I will never use Priceline or any of its affiliate services again.

I made a hotel reservation for my granddaughter. In Utah. I was not told that she might have to pay a 150 deposit. After she had stayed 2 nights, they forced her to check out. I'm told her she would have to pay behind $50 to check in. I called Priceline with whom I booked this motel room and told them that I wanted a refund. I was told that I could not receive a refund because it was non-refundable. Priceline never told me about the $150 and I am angry. Their customer service is horrible.

Cancellation scam alert: Priceline refuses refunds and, instead, offers flight credit for American Airlines, which cannot be conveniently redeemed online. They request customers to call and endure long waits, approximately 45 minutes, to use the credit. It's advisable to skip purchasing through them and, instead, consider directly booking with American Airlines. Such issues haven't arisen when using Travelocity.

Booked a trip to Panama City beach and hurricane Idalia is hitting Florida Gulf Coast. I had to cancel for the life threatening for my family. They refused to give me a refund for hotel and car rental. Do not use them. Crooked company. Conf#** and pin#**.

If I could give 0 stars Priceline would get 0! I booked my car through Priceline. They advertised car rental per day was 15.00 in Mexico. Well here’s the catch when you book online they don’t tell you that you need insurance until you get to the car rental place. The lady quoted me 650.00 US dollars for 2 week car insurance! I couldn’t believe it. I lost my marbles. The worst part there was no way out, I will never book through them ever AGAIN! Dishonest and completely rude.

Terrible experience, Priceline did not offer change to reservation or refund after they booked the room to the wrong hotel, it felt like a scam! I called as soon as I received confirmation to no avail.

Priceline has the worst customer service ever! The employees lack proper customer service training and skill. I had to speak to 5 customer service reps before I could cancel my airport rental to received a refund. The agents are argumentative, not friendly or helpful regarding my rental. Do not use them!

I made an honest mistake and booked the hotel at the wrong location and they would not refund me back my money. I went round and round with Priceline and the Comfort Inn & Suites in Port Arthur-Port Neches, TX and both of the customer service representatives at both businesses kept on throwing the ball back to the other business stating it was the other one's responsibility to refund the money. Terrible customer service and shame on both businesses for not keeping the customer's best interest in mind.

I booked an emergency flight today, got to airport and flight was delayed! I made it to first stop with 15 min to spare! However in flight Priceline sent me 3 texts saying my gate changed! I ran from flight to new gate only to find out that it never changed! When I got back to gate, they shut the door and refused me entry! I can’t get another flight until tomorrow! I could have driven there faster! Never again for Priceline or American Airlines.

Stayed at a hotel that was horrible. Key cards not working. Handicap disrespect towards my fiancée. Didn't care while I was at work fiancée could get in room. Keycards quit working day after day. I paid in advance for 11 days and couldn't relocate or I would they said I would have to contact hotel. Hotel said contact Priceline. If you are handicapped and have been wronged they won't help you.

I booked through Priceline reluctantly after a terrible experience and after this experience I vow to never use this service again. First time, rented a car through Priceline with their recommendations. Found out the car rental was NOT onsite at airport and had to Uber to the car rental location. This time I found a rate $60 cheaper so reluctantly used Priceline again. And once again the car rental was offsite. When we finally arrived, they told us they didn't have any cars! Seinfeld moment "You can take a reservation but can't KEEP a reservation!" Both times I could not speak with anyone at Priceline for help. DO NOT USE!!!!

Original price for car rental was $156. When the page turned over to booking page I noticed it was 50% higher, so instead of hitting the Book button I hit the Make Changes button figuring I could go back to see what happened..but the rental was booked anyway and my card was charged. Of course this fraudulent company would not honor it and said they couldn't do anything..Total scam..

I wanted to leave a review for a bad hotel stay. I called Priceline, I was told by rep there was no place to do that. The reviews on their website is not from priceline customers. This is misleading dishonest. I will not use Priceline again.

Booked car rental through Priceline for my vacation in Fort Lauderdale Florida 6/23-28. Landed in Fort Lauderdale airport to find no car was held for me after paying in advance in full with insurance. Stuck at resort in Fort Lauderdale with no car. Received refund after a week but would not reimburse me for ground travel I had no choice in taking while on vacation.

I booked a stay with Harrah's Casino in Atlantic City through Priceline for two nights. It was supposed to be $132. Now I get another credit card bill with another $100 more on my card. It's ridiculous. I'll never do that again.

I booked a room and shortly found out I was charged more than normal price even though Priceline/Booking.com advertised a discount, also the price match guarantee is a lie, they will not honor it! Do yourself a favor and book directly with the hotel.

Booked a flight and hotel through the agency. Airline canceled my outbound flight 24 hours prior to departure. When I called Priceline, they convinced me that my only option was to cancel both flights and rebook. They assured me that I will get refund within 30 days. I had to pay double and drive to different city for departure and flight connect instead of direct flight.

Hi! To cancel reservation is impossible and a headache, they require you to send an email which is not valid and still charge you. Customer service sucks, not not book through them! They will still charge you even without picking up the vehicle.

Priceline gave discounted rate for reputable car rental companies then pulled a bait and switch and made the rental from Sixt Car Rental Company. Sixt has one star rating on Tripadvisor, Trust Pilot, Better Business Bureau, and less than 3 starts on Google because up to four weeks after renting one of their vehicles damage charges and 'odd smell' charges appear on the renter's credit card. I DID NOT WANT TO RENT A CAR FROM SIXT.

Booked a hotel for 2 weeks. Mold in bathrooms, no towels, never cleaned and lied about issuing a refund. Priceline customer service no help. Just stole 400 dollars. I have to accept it. Why would I want another stay with mold and mildew.

Priceline is a criminal enterprise. I booked a flight from St. Louis MO to Baltimore MD. I called to make changes to traveling dates. Two months in advance. They charged $99 each for returning flight making $200. This can only be criminal. I encourage customers to avoid these people. Customer service is very poor.

Booked through Priceline for $1339.08, arrived at the hotel and had to pay them $1183.92. I ended up not needing all of the nights because I was able to move back home, the hotel said I had to contact Priceline to cancel my remaining nights and Priceline had to call the hotel and then told me to call back during normal business hours…. Also the hotel will be refunding the amount they charged and I have to eat the, “profit margin.” I will never ever book through any of these sites again!

Recently I booked through Priceline because they claim they offer the lowest prices. They charged me over $1900 from our 2 rooms at a motel, upon leaving the motel I received a receipt from the motel and the total cost was just over $1500. When I called Priceline to see where my other $441 went, they informed me that it is their profit margin that they do not let consumers know about and they have no method to refund it. Do not book through them. I have turned them into the Better Business Bureau.

I booked a ROUNDTRIP flight through Priceline. I realized that I had the incorrect time so I cancelled my trip within the allotted time of 24 hrs. Priceline booked me for 2 separate ONE WAY trips and only one was cancelled. I still have to pay for one way. That's TERRIBLE and VERY DECEIVING.

Before booking a room at a Hilton Hotel, I used the Priceline search engine. I used the filter for “Fully Refundable.” It showed me the rooms that were fully refundable before 8/21/23. Once booked, the itinerary stated that the “booking is non refundable”, which makes no sense because I chose a refundable room! I spoke to customer service and provided screenshots of what their website shows vs. What the itinerary shows and they said they couldn’t help because the screenshots don’t show what the contract says. WELL NO **! THATS PRECISELY MY POINT!! They advertise something and once they have your money they change the contract without your knowledge! I will never book through Priceline in my life! Hope this helps you avoid FRAUD!

We booked a nice apartment in downtown Seattle. When we arrived, the PIN we received didn't get us into the building. This is an unstaffed site. I called Priceline and was put on hold for at least 25 minutes. When someone finally answered, they asked me what my name was. When I gave it to them, they hung up. I called the Seattle business for the lodging (Mint House) and after several phone calls and being put on hold multiple times found out that Priceline took our reservation and confirmed it *with us* but never actually reserved us a room at Mint House...so we had no room to check into. I will NEVER use Priceline or any affiliated service again.

People, Don't fall for their sugar coated deals. Once they catch you in their net they will not let you get out no matter what. I booked hotel through them and was unable to cancel the reservation till date. I can see my $800 going to waste right in front of my eyes and all they said ("We are unable to contact the hotel for cancellation"). Yes, they were unable to contact the property. But they are still promoting the hotel on their website. Unbelievable.

If you make a hotel reservation that may need to be modified during your stay do not use Priceline. They could not modify my reservation and I ended up having to change hotels and pay for 3 nights that I did not use. A complete disaster and I will never use them again. Seems they just don't care that much...

Priceline has always been okay on the reservation end. The major brands are about the same. Recently I booked a hotel room that was non refundable at the Clarion by the Salt Lake airport. When we got there the front desk refused to let me and my wife check in. I asked for a refund because we didn't miss the date. He told us to call priceline for a refund. Priceline calls him and he tells them it's non refundable. I feel like this is akin to theft. Not only does the Clarion get to keep my money but they can book the room again. I'll never use priceline again. Really feeling the gold vip treatment right now.

I went to check into motel I had already paid for. The clerk called me a prostitute and wouldn’t let me have my room. I am a well respected buisness owner. I cried all night. The hotel and Priceline and Booking.com refused to give me my money back and did nothing about me being treated like that.

Showed up at Atlanta Airport with reservation made through Priceline.com to find out there were no car available for anyone. Glad I did not pre-pay as others did, and were referred back to whomever they made reservation with. So they basically paid for a rental they did not get and now have to pay to rent from elsewhere. I Headed over to National Rent A Car who I use for work related travel, and they took care of me without issue and it was only $25 more for the rental. I'll be sticking with National for personal and work travel...I hear this happens all the time, at least at this airport. I won't be using Priceline Anymore. I'm not going to change this again and possibly not get a car at all.

They charged me 3 times, finally fixed it but they charged me insurgence when I told I had American Express which they have insurance. But could not get help from them. I called them but they never responded.

I have a class action lawsuit in process for the fraud, false advertisement, constitutional rights infringement and nasty customer service. This company has something coming. 1 star? Good luck staying afloat. And the agents named Pinky is hilarious. What a fake name. Bravo even more sketchy

Flight was canceled and I contacted the hotel that I booked through Priceline and let them know I would be a day late. Hotel was super and said they would gladly refund the night but since I booked through Priceline, I would need to contact them. That was 5 days ago and Priceline keeps “guaranteeing” me that they will call the hotel to confirm so I can be refunded and they still have not done so. Supervisors keep lying. Supposedly they are going to contact the hotel on Monday. Not holding my breath! Do Not Use Priceline!

Got a room with Priceline, got to the hotel the same day. Sleep Inn had to recharge my card for amount on top of the Priceline charge. Should have just relied on my booking app instead. Not only did that happen but then when I tried to chat with the help line they told me to go ask the hotel to explain why. No help. No nothing. And the hotel. Clerk when I showed him told me I should have went straight to the hotel website for a better deal cause Priceline likes to rip people off. I will never use them again.

I would give them a negative if I could! We booked our hotel with Priceline.com. Total they charged us was $798.24 for 6 nights. We got a printout of the bill and the total was $580.86. I called Priceline about the overcharge, spoke with CS rep Diviar, and he said sorry, there was nothing he could do. So what is the purpose of using a service like that if they are going to RIP you off over $200?

Book what was advertised as a 4 star hotel through Priceline for Courtland Grand Hotel in Atlanta Georgia with a queen size bed. The hotel placed me in the south towers which are desperately in need of renovations. Rooms are dark and dingy, carpet was dirty and the beds was full size "Not Queen". Wood furniture throughout the room was cracked. Empty Body was containers. The place was a nightmare, it was 2 star at best. I was very disappointed in the false advertising. Voiced my concerns with a Priceline agent. Took 3 hours just a get a “Sorry for you experience.” Never again.

I booked a hotel through the company. Upon arriving I noticed the pool was green. I took pictures and left. I did not check in due to health concerns. I immediately called the company and asked for a refund. After hours of speaking to multiple representatives and supervisors. I was only offered a 20 percent discount. They told me they were unable to reach the hotel they were selling services for? I was sold a bad product I didn’t even use. Bad business and bad customer service.

I booked a flight on Spirit Airlines through Priceline. Spirit charged my $99 for my carry-on bag measuring 14 x 18 x 8, within their size limit. I protested at the time but had to board the plane. On board the flight attendant told me to send in photos and Spirit would take care of me. They rejected my claim stating it "would not be fair to other customers if they refunded my $99." Priceline's "product" are flights. Priceline profits from bookings. I believe they should either refund my money or pressure Spirit to do the right thing or take responsibility if one of their suppliers tries to cheat customers.

Priceline is not a reliable site to make a reservation. Please do not use Priceline for any reservations.

I booked my hotel when I was in Hinton and they said one of three I booked as I didn’t care which one but when they sent me the hotel it was in Edson and Edson was on evacuation order so phoned right away to let them know and was told there was nothing they could do charged my credit card. I am an old age pensioner and was charged 119.97 for a room that could not be used, the place they booked us into was on evacuation order how does that happen

Would not provide a refund when the rental company would not provide a contract to secure the car. AVR is not a reliable company at all and should not be supported by Priceline. When there was a problem they gave me no recourse.

Be aware that Priceline is not assisting travelers to Maui impacted by the tragic fires either by offering cancellation waivers and refunds. I contacted Priceline to discuss my situation on two separate occasions. They refused to waive my rental car cancellation fee when my cruiseline was forced to cancel the Maui port of call due to governmental travel restrictions while resources tend to rescue and recovery efforts after the fires. Travelers be wary. In a time where communities and other travel providers are rallying to support those impacted by the tragedy, Priceline is all about penalizing their customers so they can make a few bucks. Book directly with the carriers and avoid Priceline at all costs.

I had made a reservation with Priceline to stay at the Villas de Santa Fe last fall/summer. I subsequently found out that they would not take pets. I had to take my dog with me to Santa Fe overnight and contacted Priceline immediately that wanted to cancel reservation. I did call the lodge directly and was told they would honor the cancelation but that I had to contact Priceline as well. Which I did. Priceline refused to honor the cancelation in spite of what the Villas de Santa Fe said. I still was charged the room charge. I did have to make another reservation at a pet friendly motel closer to my sisters'. I will never ever use PRICELINE again. I will use Trivago or any other service. They were rude and did not even consider my cancelation in spite of the fact I tried to cancel within an hour of making the reservation. Terrible company. Hope they go out of business.

So there our experience, as the price is really low like, 335$ for 10 days, For a Nissan ROGUE and we can lock the price by pre-paying which we did. I look at the review but those are review on priceline they were all good, So I book for my french cousins that were visiting from France the car, thinking that was a great deal.

Booked Motel 6 via phone w/ Priceline. They suggested one over another re high reviews. The motel was gross. People were getting better prices than mine as walk-ins. Could NEVER unlock my room w/ the card. Had to go to front desk every time. Common w/ others. Homeless people were constantly at back door sitting at picnic table & sleeping in parked cars. Many more issues. Called Priceline. They did NOTHING but call motel which did not answer phone. Said no more they could do? They took my money.? The motel had “tenants” - long term residents- I heard the front desk bartering with to complete 5 star evaluation. So that’s why good rating. Front desk person always outside w/ a group smoking & chatting. TV did not work. Bathroom mold. No fridge as advertised. I paid more than others because Priceline referred me this motel.! Customer Service rude, unhelpful, worthless.

Could not do anything about a hotel stay we booked through them. Hotel was disgusting and we ended up checking out almost immediately. Linen wasn’t changed, trash was full upon arrival, dead bugs in room. Hotel staff lied and said we stayed and Priceline could not do anything further. First guy was rude and said he couldn’t help and to report it to my bank. Never using Priceline again or Wyndham.

Hello, I would highly recommend you not book through Priceline or a third-party booking site when making flight reservations. I lost $500 dollars because of it. I booked a non-stop flight on Delta through Priceline. Delta canceled the whole flight and rescheduled a flight with 1 stop and 8 hours longer! It did not meet my schedule, so I purchased a new ticket on a different airline. I wanted a refund. Delta kept referring me back to Priceline because it's the booking agent. Priceline kept referring me back to Delta because it canceled the flight! No one wanted to solve the problem. I got tired of going in between them and gave up. DO NOT USE PRICELINE or DELTA. Both are terrible companies.

It is the DAY BEFORE my flight and Priceline still has sent me zero actual tickets. When I first bought them I was promised to receive them 72 hours before my flight (which is still ridiculously slow) but that turned out to be a lie. Now I'm getting emails saying I "will" get tickets but still... I have nothing that will actually get me on the plane. How am I supposed to pre-check, or even just be sure this ain't a scam, when they give you LESS THAN A DAY with your actual tickets?? I was charged on my card immediately, but I have to wait months to ever actually see what I bought? All Priceline has done is create stress. They do not give you enough time to figure out any issue with your tickets if there are any. And as of now I still can't even be sure if this is a scam or not. NEVER using this company again.

After Priceline app failure booking in Mankato Minnesota, I super 8 of Highway 169 contacted customer service, and was told that the issue was the hotel was booked for the night. So the sales representative try to get me booked into a room for double the cost where I declined. Figured I'd keep looking around. So decided on booking with American Best value in Mankato, for a few more dollars, hit the magic button booking confirmed. So I put in the address into the GPS and to my surprise set permanently closed. Immediately tried to contact the Priceline but got a recorded message saying you're booking has been canceled and your card will not be charged, I thought I guess they figured out it was closed for good. WRONG!! looked on my bank app and I was charged. $84.98. I called Priceline back to be informed that I had a reservation in Zumbrota MN? I didn't even know where that was. I argued that I was booking in Mankato.

Do not book from Priceline, not worth the hassle. I recently booked a hotel in London and had an awful experience. Info shown on the website is inaccurate and straightforward scam. Customer service is a joke. Save a headache and use a different website.

I reserved a room at Holiday Inn Express through Priceline, I was told it was dog friendly and they made the reservation. After 8 hours of driving I went to check in and they said sorry, dogs are not allowed. They also said that Priceline tells people that it is dog friendly even though it is not. This created undue stress and disappointment as we needed to find a dog friendly hotel in Klamath Falls, Oregon after the long day of driving. We were lucky enough to find a room at Days Inn Klamath Falls. It was less expensive and very nice. The woman at the front desk was outstanding. DO NOT USE PRICELINE OR THEIR HOTEL BOOKING. I am disputing the transaction along with the $15.99 charge for their "service". I would leave 0 stars if that had been an option.

I rented a car through Priceline. Last minute my plans changed and I had to change the pick up time and day of my rental. Priceline was not able to help me even after speaking with a supervisor. Once my trip was over I dropped it off a day earlier since I had no need to keep it for an extra day and I was told I was not going to get a refund for the extra day because Priceline does not accommodate or modify. Priceline is pointless to use, next time I will go directly through the rental place. Horrible customer service and experience I’ve had with Priceline.

I cancelled my reservation because I called the hotel directly and saved $206, I'm not sure how they can say they are cheaper than anyone when they are not!! I will NOT use them again and it wasn't the easiest to cancel either.

I booked a package with Priceline and had to cancel due to a death in my family. They have us credit to use within a year for the flight booking. We had another tragedy in the family and could not travel so before the voucher could get expired, we called Priceline 3 months before expiring if we can extend the vouchers. They sympathized with us and said write us an email and you will still Have time till the last date to book. We wrote and didn’t get a reply, we called so many times and get the same reply. With this struggle the three months passed.

I rented a car from York and when I got there they explained to me I did not qualify for unlimited miles and had to pay an extra $25 a day to add unlimited miles because I lived in the state. I called Priceline and a rep told me to go ahead and pay and I will be reimbursed. I emailed them my receipt and did not hear back. When I called they said they cannot reimburse me. I told them to pull the conversation. I am still waiting to hear back.

Rental fubar. Hello, I'm texting this message because I paid a lot of money for a service that wasn’t fulfilled. let me start by saying I’m handicapped and walk with a cane. I booked a reservation over three months ago and when I received the itinerary the rental car agency was not identified by name. I contacted the rental car company by phone to get pick up instructions the day before my travel and notified them of my flight coming in At 8:36pm. When I arrived at the airport I was transported to the baggage claim area by wheelchair and was told by airline transport they could not go to rental car area. After walking at least 1/4 mile with cane and baggage I had to take a train to the rental car area.

Don't buy ticket from priceline.com. They are just cheating company, they will take extra cost for Trip Protection but NEVER provide you any support or never refund or change. Their customer service is too worst, foul people are working there, don't support; denied and disconnect call without any support. Their behavior also too bad.

Do not use this company. The worst service I’ve ever experienced. I booked a fully refundable hotel rooms on 6/14/23. After I paid with my credit card, I noticed the date on their cancelation policy was wrong. Cancellation policy: "This booking is fully refundable if you cancel before 2023-04-27 11:59 PM. If cancelled after 2023-04-28 12:00 AM, 20 percent penalty will be charged. This booking is Non-refundable after 2023-05-18 12:00 AM. This booking is Non-refundable after 2023-07-10 12:00 AM.

I was making a reservation for 1 night with the ** Inn at Columbus airport as I am flying out of the state in 5 days, at 0700 in the morning. I made a reservation for 1 night but when I got the confirmation it was for 2 nights; why would I book a room for a night that I will not be in the state to use? This is not my first-time booking vacation plans online and I discovered this irregularity immediately as I always check my confirmations and save them for later use. I tried to take the 2nd day off within minutes (seconds) of the booking, but the website would not let me make modifications, only "cancelations" which would cost me 1 night's fee!

The supervisor would not help me. He would not tell me if my flight was changed, wouldn't transfer me to someone that would help me. Didn't care my wife had a heart condition, didn't care what happened. He was condescending and ignorant and I will never use them again. And I will be filing a complaint with the BBB.

August 6, 2023 I was ready to board my plane but it got delayed several times and eventually got cancelled. I contacted priceline but denied to refund my hotel reservations! I want my money back!!!!!!

I booked a room & canceled it same day. I still have proof but Priceline says it wasn’t canceled on their end. But when I go to my reservation it says canceled. I still got charged now I gotta dispute with bank.

Honest review, they accidentally exposed actual amount paid to the airline and the mark up is very high about $200. Tips: if you find that Priceline website not allowing you to book a flight for a price (saying that price not available now), do not call their agent. They will rip your money. Try somewhere else to avoid this unethical business.

Do not use this company. They literally stole my money as the Airline canceled the flight, that I paid Priceline for. No refund for the canceled flight and they basically told me, that they would let me be stranded in a foreign country. Ended up having to buy another return flight obviously not from the thieves, but I'm out the money they refuse to refund.

Due to the situation in Maui, we have been obliged to cancel our car reservation 2 days before the travel day to the Island. Any trip to Maui not essential is forbidden by the local authorities. Priceline charged $100 for the cancellation. There was no message received from Priceline about the catastrophic situation in Maui. No information. Poor customer service. $100 is nothing compared to what the people in Maui lost but that’s not a reason to treat the customers like that.

I made a reservation for a hotel on the website, got to the hotel, hotel says my reservation doesn't exist, I made my reservation for that night after midnight, Priceline's website doesn't tell you that if you make one for today it's really for tomorrow if it's after midnight so I couldn't check in and ended up sleeping in my rental car in the ghetto in Tacoma. Took my money though and I haven't seen it back. If they were an Individual I'd be throwing hands.

The Worst customer service! I wish I could give it a 0. I had to cancel my flight and was sent an email that I qualified for a flight credit and the date I had to use it by, with a phone number to call. I called when I was ready to book my flight & use my credit, then they told me I did not qualify for a flight credit. After many phone calls, on holds, I was then told that Priceline would just issue me a refund and that I would get it in 5 to 10 business days. When that didn't happen, I called and was told that I did not qualify for a refund, but they would issue me a voucher, and that a Superior rep would call me back in 5-7 business days.

A glitch in the system caused my return flight to be scheduled a month later than needed. The return flight is not able to be changed. The hotel dates are correctly booked for a few days. I cannot very well stay in a city for over a month with no place to stay which makes the entire trip unusable but I still have to pay for it. I purchased the travel insurance but it doesn’t cover Priceline’s system errors. Apparently neither does Priceline. I spent hours trying to sort it out and offered to pay a fee to both Priceline and United. They cannot change or cancel the flight I booked 2 days ago that goes in the air over a month from now even for a fee. I’m not trying to get ANYTHING free. I’ve offered to pay for their mistake and still they refuse to help.

Booking was easy.. But when I got to my hotel it was nothing like the pictures. It was disgusting. I got the run around trying to cancel. Because there was no way I was staying there! Priceline booked it, but a sister company had to cancel. Got conveniently hung up on twice. What a disaster! I will never recommend or use this service again!!

Priceline canceled my reservation and never told me. Their customers services is horrible and it’s impossible to talk to a real person to help with the problem. Priceline keep me in a computer autogenerated response system which automatically would hang up when I asked for a customer service rep. And WORST PART OF ALL THEY CHARGES MY CARD AND TOOK MY MONEY. Now I have to work with my credit card company to try and get my money back. Never using priceline again.

I would NEVER use this website ever again!!!! I booked a hotel and when I got to the hotel they stated I couldn’t stay because they were pet friendly. Nowhere on Priceline or the hotel website states they are not pet friendly. So the hotel and Priceline refuses to give me my money back even though I didn’t stay there. Customer service is HORRIBLE, RUDE AND DISRESPECTFUL. One of their customer service reps who claimed to be “management” hung up in my face all because I’m asking him to speak with someone else because he was being rude to me.

Hi, I made the hotel reservation and the confirmation number was ** and when I reached hotel they had no reservation under my name. When I contacted the Priceline representative sent me email confirmation but even when I showed the hotel was not able to find any confirmation. The hotel address and details were correct and even the supervisor of Priceline call center was not able to assist and said, "We will have to escalate in order to give you refund."

I booked a rental car through Priceline. Missed my flight. Thank god I booked direct with the airline. The rental agency would not move my prepaid rental reservation up a day and said I had to go through Priceline. Priceline refused to help saying call the rental car company. Three times I went back and forth calling and being run around. Final resolution renting another car directly from another company and losing my money for the week's rental. Do not use Priceline.

I booked a vacation hotel through Priceline and they gave me a low price and then increased the $$$ and had hidden costs then just blamed the hotel! They then abandoned me when I asked for help and could care less.

I booked a flight for me and my 2 kids, to arrive to our cruise that was also booked on Priceline. The service representative using my priceline account and my billing name booked three seats, all as children, one for my daughter, one for my son and a third for my son but added a middle name and used my birth date and my email, which is my full name. When I saw the error and called they said that they could not change the name on the ticket. I ask for a supervisor, and they said that they would send me a email in 5 day to make a determination. My flight leaves in 10 days. How the service representative managed to book three children tickets without an adult, and book 2 seats for the same 12 year old child that was born in 1958, with a email address that is a total mismatch to the name and adding a middle name to the duplicate seat so the reservation would process the duplication is inconceivable.

Okay this goes to all online booking agencies. The best deal isn’t always the BEST DEAL. This is the second and last time that my wife will use this site. The first time the hotel we stayed at was so bad I had to sleep in a chair. The second second time is getting a rental from these companies that lack service and staff. These online companies do not care enough to provide their customers with a good experience. IT'S ALL ABOUT A DOLLAR FOR THEM!

My husband decided to rent a room in Carlsbad for our anniversary. We stayed at the Scandia motel in Carlsbad. Priceline charged us $300. Our room was disgusting and everything about the hotel was a $49 room. Priceline gouged us. I did a quick search upon getting home and this hotel rents rooms for $88 a night, I’m very unhappy with the priceline. They are supposed to give us deals, but they charged us way too much for a nonrefundable room. That was absolutely disgusting.

I rented a car through Priceline. It was easy. I was happy with a Car I got through. Hertz. The car was rented for one day to drive from Michigan to Cleveland. I have the car for 6 1/2 hours. The price was to be $235 for a 24 hour period. I got charged $1917. I am not happy I read to Priceline because I was happy until I got the bill two weeks later. When I asked Priceline to help me get my money back they said there's nothing they can do. I have to go through. Hertz. I called them. The first lady hung up on me. The second lady said, "Oh yes I see you turned in the car the same do you rented it and someone else rented it the next day." I will not do business with either company after being over charge $1700 and I'm still waiting for my receipt and my refund. I rented the car on July 10. I turn the car in on July 10. It is now August and it has been almost an entire month since I rented the car. I am not happy. I will never do business with Priceline or. Hertz.

I booked a car rental in Spokane County WA. Aug 3/23 to Aug 6/23 and was quoted a price $338.80 on Priceline. I thought that was very reasonable but when I went to pick up the car I was giving paper to sign and initial and I did but then when I returned the car to Hertz Rent-A-Car at Spokane international airport I was charged another $134.00 I’m Never using Priceline again or Hertz rent a car!

Purchased a package deal for a trip to Austin Tx. Arrive at the airport to pickup a rental car from Easirent, a company Priceline has partnered with. No signs to follow for easirent, so I call the number on my itinerary, poor customer told me to a shuttle would arrive to take me to the car. NO SHUTTLE, call customer service, no answer, office closes at 6pm. They state in the purchase agreement, that you can’t get a refund if you don’t show, this is because you have a high chance of not showing up because there is no shuttle. This company is a scam and Priceline should advocate for their customers.

Priceline booked me in a hotel room for $150 a night, for two nights. The room had the air conditioner propped up with random wooden blocks, the door didn't fit the frame correctly and allowed insects and noise to filter through two-inch gap at the bottom, bathroom had mold-stained curtain on both sides, trim was ripped from the walls behind the sink, the bed was high in the middle and low on the sides, the air conditioner spewed out air that reeked of mildew and gave us a headache and two people were smoking ** outside our door.

I ordered hotel room which was advertised with breakfast. The hotel in the morning had only cornflakes not even milk was provided. We had to go and pay for breakfast. When I emailed asking for reimbursement they informed me, I had to contact Booking.com. Don't use this carrier. They don't provide quality of care.

This was my first time renting a car in FL and my experience was THE BEST. They were not only professional but beyond attentive. Their customer service was outstanding! They made my short stay in SOFLO more pleasant. I highly recommend them! Thanks so so much BB.

Priceline was a good company we gave business to through the years but this year has proven to have eroded beyond being acceptable. Never again. They are not vetting their vendors, they are allowing misrepresentation to prevail. DFW hotel misrepresented shuttle from airport, turned out I would have to Uber. Priceline refused to step in to negotiate refund. Chase did it. LAX car rental they selected ACE rental car, the worst experience ever. Misrepresented the 2 shuttle transfer which was only an inconvenience but when got there, ACE did not have our car that we paid for? Told us maybe in 3 hours, maybe not. Asked us to leave (I'm a senior), got abusive when I balked. Wound up Ubering 1 hour and 20 minutes from rental place and then back to airport. Priceline refused to credit or negotiate refund. Again, Chase will handle it. Priceline, ACE Car Rental: -1 NEVER AGAIN.

I booked a room 4 months in advance for Dolphin's Cove in Anaheim. I made sure contacted Dolphin's Cove in advance to make sure that my room was booked and received a itinerary two days before I was set to check in. We were traveling to So Cal for my daughter's softball nationals and had a whole vacation planned. The night before we are supposed to leave I receive an email stating that my room was cancelled. The day before leaving for this planned trip my family and I are told that we no longer have a room. I call Priceline and they tell me they can put me in another hotel but the money I had already paid for the room would not be refunded to me for 7 to 12 days. So I would have to come up with $1300 dollars to pay for a new hotel.

I'll write this at the beginning to get my point across. Does of you that want to use Priceline. DON'T. STAY AWAY!!!! Booked a cruise with Priceline. They were more than happy to take my money. We were called week later and 12 days before we were scheduled to depart that they were sold out (I think they overbooked). Called price line to get my money back. They wanted to charge me $100 for canceling a booking that they were sold-out on and still booked, they gave me a chance to booked another cruise line but at double the price (talk about upselling you). Priceline claim we booked the vacation for 2024. If that's was the case why would they call us and say they were sold out. Priceline said they called the cruise line to verify that they called us and basically said we lied about them calling us to cancel.

My family of five recently had the unfortunate experience of booking our tickets through Priceline, and it turned out to be an absolute nightmare from start to finish. The troubles began when we carefully selected our seats during the booking process, only to find out later that Priceline had failed to secure them in their system. Despite reaching out to them for confirmation, the issue persisted until just two days before our flight when the seats were still missing. Priceline's reassurance was nothing but false hope, and it became clear that they were not capable of delivering on their promises.

I rented a hotel room via Priceline in Syracuse Ny for a funeral. I asked for an early check in, they were not able to honor which was not an issue. We were told to come back at 2, check in is at 3. We were back at 2, 2:30, and at 3. At 10 past 3, still no room ready. We went to another hotel, got a room, checked right in. Called Priceline to get money back as our reservation was not met, they tried calling the hotel but not able to reach them, this went on for a week and we were told we should try contacting the hotel. I ended up having to dispute with my credit card company as Priceline would not stand by their customer. Will use Booking.com for now on. Their customer service has always been A+++.

I had a car rental booking with Priceline, at the time of reservation, the booking policy on Priceline website clearly stated that this reservation had unlimited mileage included in the reservation, but on the day of car rental pick up, the rental agency only permitted 200 KM per day mileage on the vehicle. Because of this conflict, I called Priceline to resolve the situation and Priceline associate assured me to go ahead with the pickup and that Priceline will cover any extra charges because of the extra kilometers. After providing Priceline with all the bills and receipts I received a response that Priceline cannot reimburse the additional charges. This kind of practice is misleading to the customer, which first shows that there are no extra charges, and once you plan your whole trip and cannot even cancel it at the last moment charge your customers with extra cost.

Booked trough Priceline.com hotel stay for 2 adults and 2 kids included, upon arrival hotel charged for 2 children additional $159, contacted Priceline just to be told that they cannot do anything. Next time using Expedia.

Booked a trip last week from Nashville to Orlando. Get off the plane in Orlando and go to booth at Dollar rent a car and they tell me my reservation is at and dollar which is hour and a half away. Why in the world would it does this. I call customer service and get told I paid all this money for them to do nothing. They wouldn't change my reservation to the location I was at nor would they give me my money back. Stranded at airport with my child. Already spent money on rental and now no money back. Totally ridiculous. Rude customer service. Never again.

They booked a double for the same nights And charge me for both rooms and will not Refund me for 1 room. They at least could work with me. I'm a gold member. Stay away from Priceline. They will rip you off.

I had booked my flight with Priceline and already paid for checked bag fee. However, when I checked in with AirCanada, I had to paid at the airport my checked bags because the airplane system did not show that I had paid for it. After my trip, I called Priceline for getting the refund, but so far although I made up to 4 calls in nearly 2 months, my issue haven’t solved yet. The CS agents just promised to send my case to accounting department but nothing is done. That’s why I had to call back and forth to follow up my case.

I am not much of a reviewer, but I just had to review Priceline for their unprofessional behavior and poor customer service. We had made reservations for a motel in Monterey days inn by Wyndham, we left specific notes saying that we would be arriving late due to my wife being released out of the hospital when we arrived Days Inn we were told that there was no reservation and they didn't even have the decency to open the door to let us in. They told us through the glass door and he walked away.

I used Priceline to book a hotel WITH a pool. Upon arrival, the pool was closed due to "maintenance" The pool has actually been closed for 2 years and there are no updates as when the pool will be repaired. This hotel/Priceline need to take this off as an amenity. When I called Priceline they offered to take off 15%. They said they go through another 3rd party vendor who would not authorize them to take off any more than that. Traveling with small children a pool was a must for us. Priceline is unable to stand by their customers and they put the blame on an additional 3rd party. Disappointing.

I booked a Van rental 3 weeks before my trip. The morning of the rental agency called and stated they would not have that 15 passenger available to pick up at noon as scheduled and no other Vans available that day. Called Priceline to advise them of the issue. The Agent said to see if I can find another Van and they would refund me the cost. I finally found another 15 passenger with Enterprise. My initial booking was for 5 days with Priceline $1345 total. Enterprise stated if I booked for 5 days the cost would be $2130, but stated weekly rate would be $1610. So I booked the weekly rate, but turned the Van in at day 5 as my original dates. Sent my receipt into Priceline and they saying they could not refund the difference because I booked it for a week.

I booked a rental through Priceline and was quoted 212 with unlimited mileage. But when I got the Easirent I was charged for unlimited local mileage, unlimited out of state mileage and a 500 deposit because I was local. So after almost $900 I was getting on the road to bury my father because I did not have time to go to another rental place. I turned the vehicle in a day early and was told it would still be the same price because they do not reimburse for being their vehicles back early. So I contacted Priceline because they clearly quoted me for unlimited mileage and the agent told me to submit my rental agreement showing I was charged which I did.

I booked a PriceBreaker deal today for a 3 star hotel. Got matched with one, looked it up online and the place is a dump. All reviews said it was unclean and multiple people posted pictures of bugs. Priceline customer relations told me that since my reservation was nontransferable and nonrefundable, they will do nothing to help me, even though this hotel was supposed to be 3 stars. I don't know how it's possible given the amount of negative 1 star reviews I read. I am afraid to take my child to this hotel due to cleanliness and after talking to a rep and a supervisor, all they did was repeat themselves. Beware that a nicer hotel you think you're booking, might have completely different reviews in actuality.

Priceline does not research its hotels, I booked a hotel in Robinsonville MS. Americas Best Value Inn, for date July 29th 2023, we refused to stay there mold in bathroom, unclean sheets, microwave filthy, coffee maker had an old pod in it, my wife became ill, we stayed in hernando ms for the night. They won't return my money, so unfair.

Their website for booking provides you with filters. So when you're trying to book a room you can choose what your options are. For example free Wi-Fi free parking pets allowed. On their website they advertise free parking for the Days Inn hotel when that is a flat-out lie when you get there to check in your charge nightly for parking. When I called their customer service they told me there was nothing they can do about it. False advertising is a scam and it's stealing people's money.

One of the worst car rental experiences I have had. NextCar didn't have the courtesy to call or text to tell me they had no vehicles available after sending me a confirmation that my reservation were accepted. Then they offered no alternatives for renting leaving me stranded in SeaTac airport trying to find transportation. Delayed my drive to my destination 24 hours and cost an additional $200 to rent a used vehicle from Hurst. Never will I use or recommend Priceline or NextCar in the future. John **.

I had a car reservation booked through Priceline for July 18, 2023 to July 25, 2023. I paid for the reservation, received an email confirmation with my trip number and confirmation number. However, when I went to pick up the vehicle (from Fresno Yosemite Intl Airport), my reservation could not be found. The customer service person at the desk suggested I call Priceline, which I did. Even Priceline could not find my reservation. Funny though, they could see all of my information. They suggested I cancel this reservation and book a vehicle with the desk. I asked to speak with a supervisor, and got hung up on. NOT PROFESSIONAL. By the time I tried to book another vehicle at the desk, there were none available. I did cancel and asked for a refund, which I received two days later. This was a terrible experience and I will never book anything through Priceline again.

I went to Priceline to book a hotel, they were offering 10% off rates if they chose the hotel for you. They stated the hotel would be similar to La Quinta. However, they ended up booking me at Mainstay Hotel in Williamsburg,Va. the ABSOLUTE WORSE hotel I’ve ever been to in my life. This hotel was roach infested and when I brought it up to the front desk the lady proceeded to give me a can of roach spray for me to kill them myself, not to mention that the entire building has a very musty smell including the sheets. A dirt ring in the bathtub, this hotel should NOT be offered until these issues have been resolved. When Priceline contacted the manager of the hotel for a refund, the manager denied any refund and Priceline was not able to compensate me either. They offered a 20% off coupon for next time. At this point I will not be using Priceline ever again. It’s disgusting and unsanitary.

I had booked my family vacation to Hawaii thru Priceline. Everything was paid and we flow to Hawaii with no issues. The day before we are going to be returning when I go and check-in to my flight with United, I get a notification that no reservation. I call United to see what is going on. They inform me that the travel company will be able to explain. So, I reached out to Priceline to see what is going on. They claim that I have disputed my flight home. So, I asked them who did they speak with? They say they don’t know. I ask them, "Did you send out a cancellation email or text?" They said they are not sure. I asked them what credit card number. They said, "Not sure."

No help at all with what they booked for me. They take your money and you are on your own. Customer service they have no idea what that means. I feel very ripped off by them as this will be sorting me money and time. Never again. And yes I will spend lots of time giving them 1 star review.

We booked through Priceline for a round trip flight from Chicago to NY. For the flight on the way to New York was a layover so our flight was from Chicago to Pittsburgh - Pittsburgh to NY. (Laguardia Airport). We chose our seats because we were traveling with Children and wanted to make sure we could sit with them, so there was an extra cost of $64.00. The morning of our flight, we received an email saying that our flight was cancelled and they rebooked us on a flight that would have taken us to Pittsburgh one day and NY the next day and to JFK airport not Laguardia. We went to the airport and was able to get a same day flight NY, still with a layover in Pittsburgh and to Laguardia Airport. We were not able able to pick our seats however, but were able to sit at lease by one child.

I tried to use Priceline to reserve and rent a car from Nu Car in San Diego. Arrived and lots of people having issues and there were no cars available - overbooked. The response was to call Priceline. Which after 30+ minutes of waiting and hold connected to an agent. No help. I asked and escalated to a supervisor. No help to move or set a new reservation for me. Basically told "you're on your own" to fix and resolve. Poor results, poor service and basically you're on your own. Go direct. Don't use Priceline and don't rent from Nu Car.

If you want to show up at your destination and not pick up the rental car you paid for because Priceline is terrible at the one thing they do (reservations), then you should book with them. I will NEVER book with Priceline again.

Booked a car with Priceline online from Canada, for Romania, for $ 1.100, when I got the car the contract was with MOBICAR SRL BUCHAREST, they charged a deposit of $ 4.900 (if I have no accidents with the car which I did NOT I will get back $ 4.900) and now they are not refunding me back the $ 4.900. I GOT CHARGED $ 6.000 for a small car for 5 weeks. Never ever again. STAY AWAY FROM THEM!

My experience began before Jane actually. But I would say it was all horrible. Just horrible. In short, I bought a ticket to fly from London to Toronto return. I bought it within the 24 hour cancellation period. This is important because during this period Priceline hold onto your payment in case you cancel. Makes total sense. When I initially called the first operator that dealt with me she explained that during the 24 hour cancellation period the funds are not released to the airline as I could claim the funds because it is during the cancellation period. This made complete sense again. She further explained that the 24 hour period was EST, I had bought the ticket in London, where I was GMT.

Do not ever use Priceline. They took me off of a morning flight and placed me on a night flight so I will miss what I was going for and will be stuck in the airport at 12:30 pm. My granddaughter is traveling with me. I talked to them several and ask them to fix it. They said no because the flight was 300.00 dollars per ticket. I could pay it and they would change it. Otherwise no. I talked to several managers. They were very rude and unhelpful. I hope no one who reads this go with someone else. They have bad business practices.

Priceline does not want to help you make changes to your reservations. They are extremely difficult, and do not care about customer service relationships with repeat customers. They lie to you, and are not willing to work with you.

Worst airline experience EVER. I have a medical condition that requires frequent bathroom visits. I Purchased upgraded seats (bulkhead) so I can get in and out of my seat without disturbing the other passengers next to me. I paid $150 for the seat upgrades at the same time as my ticket purchase. They secretly refunded me the upgraded seats without notifying me and gave me the worst seats on the plane, now I have spent hours on the phone trying to get them to fix the mistake. When I contacted them they let me know they can't do anything, took no responsibility for their error. NEVER WILL I USE PRICELINE EVER AGAIN. Please do yourself a favor, they cannot be trusted and are much worse than any experience I've had with Travelocity or Expedia.

This company didn't communicate with the hotel (tried to charge us twice) which I paid... And was later refunded by the hotel. Left us no time to catch the flight home.. Rental car place doesn't open until 5:15am. Flight was 605am. If we missed our flight they said we had to BUY another. Do not use this company. Luckily some locals gave us a ride. We had returned our car a day early.

My boyfriend reserved rental car online like he has done hundreds of times with Priceline but this time he put me down as an additional driver and bought insurance to cover me. We get to Hertz rental car an hour and half from home, and they ask for my credit card which I do not have, and we're told that the reservation is in my name and by the way the rental is already prepaid. Hertz says to call Priceline and an hour later he's still on the phone with the third person higher than last..The other two already said they could not refund it or change the driver to him.. This manager had to still call a higher up and finally says he's going to refund the card in 5-7 days..

I booked a flight with Priceline then they charged me more than the amount at the checkout, I canceled my flight because it was about a $400 difference. They refunded me, took more money, and refunded me less yet again. I have tried to put in a claim and talk to someone about it as it was canceled within the 36 hour time period and I was hung up twice. Never use this site, the prices are not the lowest and customer service is a joke.

I went through Priceline to book my flight for 6 people. Priceline charged my debit card and did not give the money to Frontier Airlines and when we got to the airport, we had to pay for everything all over again because Frontier Airlines stated that they didn’t receive any payment from Priceline for our baggage and our seating. I tried calling Priceline but couldn’t get a live person. The phone just kept disconnecting. I was overcharged $1325.31 by Priceline. They never gave my money to Frontier Airlines. I attached the receipt to this review.

Had the worst experience dealing with Priceline on a car rental! Customer service was terrible and could hardly understand Mark agent #**. I used CC to reserve a vehicle but never picked vehicle up and then was charged $488.00 for full 5 day rental that was never even picked up! All other car rental places don’t charge until you pick up vehicle. Was told by rude Priceline agent that this reservation was what they call a “express rental” and non refundable. Must have been fine writing in their contract and Mark was rude telling me I should have read the full contract before I signed, like anyone does that. I expected a lot more from Priceline but all I got was the company line. Very disappointed and will tell all my clients to stay away from Priceline because they won’t resolve issues.

My husband booked flights/hotel/and a vehicle rental through this company recently for an upcoming trip to Disney and the customer service we received was nothing short of appalling. We called to cancel our reservations (we purchased trip insurance) and they notified us to call later because they could not get ahold of the hotel. So we hang up with Priceline and call the hotel ourselves and they answer immediately and notify us we can cancel our hotel reservations, but Priceline has to cancel them.

I made a car rental reservation via Priceline for June 29 at the Guadalajara, Mexico, airport. The day of the arrival the rental company didn't have a car for me and my family (mini van) under different excuses. They offered me TWO car for ONE driver, really? I was forced to take Uber to go to my destination because my local family couldn't pick me up since I was supposed to have a car for my family. Priceline and the rental company are denying a refund for taking Uber ($41). Don't do business with this company, they will leave stranded if they can and won't do anything to help you. Horrible experience.

It charged twice for service fee. I booked 3 rooms with them in Fort Lauderdale Grand Hotel, 4900 Powerline Road, Fort Lauderdale, FL, and this hotel was terrible, rooms, staff, people. *..* using drugs, all bad.

I made a reservation for a minivan through this website in June. When the day came to make it effective, the car rental did not have this type of vehicle in its inventory; I mean, they didn't have minivans. When I told them why they accepted the reservation and charged the money in advance, they blamed Priceline for not updating their information. I stayed with my family of 6 without any solution for the car rental. I called Priceline and they offered me to pay the difference for renting in another car rental to solve that mistake. I did so and it cost me $300 more dollars. I sent the receipts for the refund and after 45 days of claiming THEY WASHED THEIR HANDS AND THEY DID NOT HONOR THE REFUND. Please be careful with this website that does not respond for errors on its platform and is not serious in its commitments. I am terrified that it could happen to foreign families that cannot solve these frauds.

In March of 2023 I booked a family vacation for my family to Orlando Fl for a few days in July. I was looking for a way to not break the bank so my family of 7 would enjoy the entirety of this trip. So I bundled the flights, hotel and car rental all in one with Priceline thinking I got a deal. Boy was I wrong. Let’s start day 1. We get to the car rental place and they ask for a $500 deposit on a credit card, I didn’t have a credit card with that high of limit. I know not great on my part, but I paid for the car up front with my debit card. Oh and they don’t take debit supposedly. So basically my family was screwed! All 7 of us waiting on the side of a road for an Uber. My issue with this was on Priceline’s website the link said no credit card needed. So my family and I decided to go through Turo, which I have now had to come out of pocket over $500 for a last min rental. No talk of a refund on Priceline’s end even after a 25 min conversation with them.

Just got off the phone after 3 hours of Multiple customer service calls. And multiple days of trying to resolve a $244 dispute where the hotel charged an already fully paid room. Priceline was Useless in trying to resolve the issue and triangling between Booking.com A third party customer that Priceline works with but apparently has no communication with putting the customer in the middle of the triangle. They should be flying me to Hawaii for the amount of time I put in to this situation. Never again, This VIP MEMBER is outta here!!! Bye!

I booked a flight through Priceline for United Airlines, United cancelled my flight so I went and purchased another one. I would now have two flights and I called Priceline to get a refund on the first flights seeing that United Airline cancelled it. I was sent around and around so I requested to speak with a supervisor. I spoke with David and he was ABSOLUTELY FANTASTIC, he was patient, he was knowledge, he made me feel understood as a customer and he helped me through until the very end. David deserves a raise or a promotion. He has restored my faith in Priceline.

Priceline customer service is horrible. They will book you with a hotel that has roaches and then refuse to give your money back. I stayed on the phone for over two hours and still no refund. They gave me so much trouble and still didn't help me.

It was 7/22, I booked a hotel in Canada from USA for 7/24-7/26 with free cancellation option. I had change of plans in few minutes later and I went to cancel the booking (same day 7/22) by clicking on email confirmation and found that I won't get full refund if I cancel. I was shocked to see that. Here is the cancellation policy from Priceline.com that says: "Any cancellation received within 1 day prior to arrival date will incur the first night charge." Then I first called hotel, of course they are not answering as usual.

Priceline is horrible. We booked an experience for 6 persons, 4 adults and 2 children for a little over $9,000.00. Upon arriving at the destination, we are told that we need to pay for the children because only the adults are covered by the reservation. I cannot fathom how 6 persons travelled on 2 flights yet only 4 will have a hotel room. Since we are in a foreign country, we paid the fees. After the trip, we called Priceline and after a 2-hour intermittent wait, Priceline told us there was nothing they could do. When you spend that much you expect at least an attempt at finding solutions. I will never book anything through Priceline again.

I booked a hotel reservation through Priceline on May 29th and found another one our family liked better. On the website, it said that free cancellations were available so that’s what I did. I canceled the reservation and got an email with a confirmation number for the cancellation, however, I was charged a fee on my credit card for an odd amount.

My family traveled to Florida and we had a reservation for a rental. We arrived at the office and they told us that their system was down, we politely asked them if we can go back the next day to get the car and they said that it is better to call and cancel the reservation cause they don't know when they will fix their system. We paid last minute's price for a new rental (very high) and the company apologized for the "inconvenience."

I booked 2 king rooms 1 with handicap assessments, they got to hotel. No handicap assessments available & 1 king wasn't available due to a lady smoking crack refusing to leave (in which they did NOTHING) at checkout. 2nd room was a double bed and it was full of BLACK MOLD, filthy stains on floor and bed, broken toilet back, piss on the bathroom floor, CONSTRUCTION MATERIAL hanging out & falling, door looked to have been kicked in recently. They took pics. Went to the manager. She got MAD cause was asked to refund or give a CLEAN room, REFUSED to even look at the pics!! She refunded 1 room only then told them to leave (called police), then went to 2nd room WOKE HIM UP & TOLD HIM TO LEAVE ALSO. I called Priceline to get it straightened out & was told there would be an investigation and I would get notified in 2-3 business days...it's been OVER A WEEK...

Priceline issued me an air ticket that should have never existed because there was a lack of agreement among the airlines on the itinerary. Therefore, I was denied boarding at the airport unexpectedly and found out that was the case. When I reached out to them, they first kicked the ball by directing me to the other airlines involved in the ticket. And when they were busted and pressured by the airline agents, they pretended to try to issue me a new ticket. Shamefully, they kept me waiting indefinitely at the airport without any resolution. I spent an entire day talking with five agents and one supervisor, and they could care less! By the end of the long day, I still did not have a resolution from them, so I realized that I had to purchase a new ticket myself to fly home. I am so glad I did, because they never got back to me!

I sent my wife and daughter on a trip to Miami Beach. They arrived to a hotel that was substandard. The hotel seemed to have ok reviews online but my wife and daughter did not give a positive review. I called customer service to try and switch hotels and was basically given no help at all. I have been happy in the past with my Priceline bookings but at the first sign of trouble I've had with them their true colors are showing. I most likely will never use Priceline again!

I booked a room at the Wynn hotel for dates in late August. When I reviewed the cancellation reminder the dates were for July instead. I called to request to update the reservation to the correct dates and was told they would not change the dates nor cancel the reservation. I also requested to update the reservation to at least add my sister’s name so she could access the room. I was denied that request again. Now I’m stuck paying for a room that I cannot use! It’s a rip off and a scam!!! I will never use them to book any trip ever again!!!

I booked the Hotel Tor Vergata through Priceline where they had advertised free shuttle service and this had been confirmed with a the Priceline agent at time of my booking. When I arrived in Rome, Italy and booked my free shuttle service, I was told by the hotel that they do not provide that service. I explained that when I booked my stay, Priceline confirmed that the free shuttle was offered. Thee hotel staff continued to say that do not provide that service. I don’t ended up paying 46 euros for an Uber to the airport and Priceline refused to reimburse even though on their website it was advertised free shuttle service. This was in April of 2023, Priceline has yet to provide any apology, reimbursement of their misleading advertised free shutttle service at this particular hotel or may be others as well.

Booked a room strictly because Priceline stated they had a fitness room and a pool on premises. Once they have my money, checked in and no reasonable chance of getting another room elsewhere at 1am. I find out there was neither a pool nor a fitness room. I've recently had neck fusion surgery where after traveling I need a pool to soak in and need a cardio exercise to keep myself loose, so my neck doesn't lock up on me. So I book places with a pool and fitness room for a exact reason. They would not refund me the money for the room because I stayed the night.

I booked a hotel at Baymont in Greensburg Indiana with Priceline and my daughter found a bag of needles in our room. They were not helpful at all about finding me another hotel or to refund my money. I was not able to get a new room or get my money back.

I rented a vehicle for 9 days. On the first evening, the car was broken into and the driver's side window was broken. Hertz towed the vehicle to their facility. Hertz refused to provide a replacement vehicle and refused to refund the remaining 8 days. They said Priceline would need to do that. Priceline also refuses to refund the money. So I paid for 9 days and only received less than 1 day.

To start I paid Priceline for 1 room, they booked a completely different room. 480$ cheaper than what I paid for. I spent 6.5 hrs of my honeymoon trying to get Priceline to fix the mistake they made. After being hung up on. Not called back. And being tired of trying to coordinate their job with the resort I have up. Out hundreds and my honeymoon ruined. I was promised answers from supervisors and managers. Still haven’t revived an email or a phone call.

While booking this trip, their website never completed my reservation with this 1st hotel. I waited 5 minutes with the spinning icon, so I closed that window and booked another hotel. That reservation went through instantaneously. I was surprised to get an email later, confirming the first hotel, that NEVER went through. It then wouldn't allow me to cancel. It was their system's malfunction, not mine. I called Priceline and the representative was completely useless and did nothing to help me fix the problem.

I've had the worst experience with this site. I suggest you go directly to the airlines because it's the same prices. I was traveling July 13, 2023 and had an injury which resulted in a surgery 2 days before traveling. They had me calling them and delta back and forth for hours..No one wanted to help me in getting a refund or credit. Days before travel day and days after I'm still trying to get a solution to this issue. They want to charge $99 cancelation fees per ticket. I would be getting less than $99 in return..It's a rip off..Never again. They suck and I would not use them again.

Please run far away from booking anything with Priceline.com. Don't become a VIP or reserve anything with them. I went to extend my hotel through their app only to find they had the completely wrong dates. My confirmation had the right dates, but the hotel was given the wrong dates. Then when I called to cancel they said I had to call Booking.com which had no idea, then they redirected to another booking company Agoda.com which finally cancelled my hotel. Take a look at the other reviews. There are hundreds of 1 star, that should tell you something.

I wouldn’t suggest anyone book a trip through Priceline.com. This company has no American call centers. I had to reschedule my flight, I called in and the agent booked the wrong month and had me flying from the city I was flying to. I called every week for a year and a month now and I still have not received a refund or ticket. I’ve spoken with 8 escalation supervisors and they have verbally agreed that Priceline was at fault but they refuse to fix it. I’m beyond angry and frustrated.

Priceline overcharged me for the hotel stay. Their policy is "minimum price guaranteed," yet when I messaged them, they sent me to sister company, Bookings.com, who sent me to hotel for reimbursement.

I called regarding not receiving my itinerary due to them sending it to the wrong email such as they send it to outlook.com vs aol.com. When asked to have it sent to correct email or faxed to me they kept saying they can’t change email. Their recommendation was to call each person the hotel, flight, and car I booked with. When speaking with supervisors they hung up on me twice. They would not let me speak to a higher level manager and refused to provide corporate contact information. They also stated that they could not change or cancel any of my bookings if I wanted to re-enter them. This company is not helpful and should not be selling or advertising anything if they have no control over the bookings. If I could give -stars I would.

I have become a VIP member just because of the number of trips I take. However if there is a problem or a change they can never assist. What good is being a VIP member if you cannot get issues resolved. NEVER prepay with Priceline once they get your money they no longer care to help or correct issues. I will NEVER use this company again. If you are smart don't use them and by all means NEVER prepay.

I booked a flight and had to cancel. I also booked a car from Priceline and cancelled that booking in the time frame of making reservations. I noticed that they never refunded my 43.20. which at that point I called my bank. They reversed the funds twice and Priceline took it back twice. I proceeded to call Priceline again and again on this same matter. They (Priceline) told me to call my bank and they will reverse funds. This went on for 2 months of telling me to call my bank. Needless to say, they will not refund my money and it's BAD BUSINESS. NOT EVEN A CREDIT WAS ISSUED. Please be very careful with Priceline rentals and services. They are not understanding to your issues at hand. This company needs to change their policies and attitudes toward paying customers. Please do not use Priceline if you want peace of mind with spending money.

Possibly the worst company I have ever seen. They are charging more for the room than what it actually costs, they booked us in the wrong town and won't change us or cancel our reservation because it is "nonrefundable," and no one there speaks a word of English!! Absolutely ridiculous. I would never recommend Priceline to ANYONE!!

Title: Disappointing Experience with Priceline's Service