Priceline Reviews

I’ve been loyal to Priceline for a long time, but over the past couple of years they’ve really made it an issue if you’re trying to cancel or change anything. I have given a lot of my business to them just to hear excuses when I call and ask for help. I guess loyalty is just a word these days. Good riddance.

First of all we showed up to our hotel. The receptionist was on the phone for 10 minutes arguing with somebody on the other line that they were overbooked and had no rooms and because there was a third-party there was nothing they could do because they don’t call and check their availability. Then then the receptionist told us that she had no rooms. Their visitor reservation was in the computer system, but they were overbooked that she may be able to get us one room with one king size bed for five people to share that they had no rooms on Saturday that we could go to the Best Western and check to see if they had any availability. Then I called Priceline to get a refund.

Never book with Priceline, they left me stranded in Las Vegas. A family emergency came up and they booked my flight for 11:30 at night on one of their deals, I called to change it and they would not cancel the flight.

I had to change my reservation within the same hotel chain, 3 miles down the road in response to Hurricane Helene. Customer service team was unaware of US events and refused to switch the reservation, despite the local hotels telling me they would accommodate if Priceline made a phone call to confirm change. Ultimately I was charged for two locations and the response was “This is the only way Priceline makes it money”. Terrible business model and a company like this should not be trusted.

I made a room reservation through Priceline, (paid extra for the trip insurance), and was told that I did not qualify for a refund despite cancelling before check in. I would have been happy with a credit for a future reservation, but no. The money for the room and the money for the insurance was stolen from me, using the words: "it's our policy." Well, it is MY policy to use a different travel service from this day forward. The savings from Priceline, even as a "Gold VIP member" were OK, but I can do just as well elsewhere, and hopefully not have my money taken from me having not experienced the service I paid for.

Horrible experience. Booked thru Priceline a small hotel in Greenvill SC. Booking was not supposed to be charged until arrival at hotel. Get to hotel and hotel is CLOSED! Find another hotel...no big deal BUT Priceline did charge me in full. Called number on email receipt, it shifts me to Booking.com. After 5 phone calls and large amount of time on hold, I finally speak with someone in China. On 5 phone call I finally get an email that reservation is cancelled. Ask for email that money is being returned. They can't supply. Call Priceline. They can't supply. GOT NOTHING BUT A RUNAROUND OVER 7 PHONE CALLS. WILL I EVER SEE ANY MONEY BACK...WHO KNOWS. WILL NEVER USE PRICELINE NOR BOOKING.COM AGAIN. PITIFUL.

We use Priceline a lot. Today we booked and upon arrival, they had name and no fee paid. We attempted to reach them over lunch but our booking # must have been entered by THEM wrong because robot said no reservation existed. We have email and confirmation #. Then they want a PIN # and neither email or app showed one. Then they want phone#…even telling us at beginning they saw reservation connected with our #, when entered, they said it was wrong. Tried 10 times. Three telephone calls, which took deep research to find a # for a human being…wants same PIN# we never got and yes, confirmed there is no booking under that number.

When purchasing a round-trip flight Priceline's computer bought the flights as two one-way tickets because one leg was "main cabin" and the other was basic economy. The airline would have booked as a main cabin roundtrip. Use the airline's website so you don't end up with a worthless one-way ticket if you have a change to make.

Does not give fees and taxes breakdown to claim for the government. Recommend not using if it is a governmental trip. Talk to individuals via other customer support and they still could not give me the breakdown. I emailed them as well and I still could not get the breakdown.

I book about 3 times per year with Priceline, usually it works out fine. This time I was very disappointed with Priceline and Days Inn. Booked 2 nights' stay, and then Hurricane Helene came, I tried to cancel the reservation before check in but hotel phones were down. I called both Days Inn and Priceline after the fact and they both refused to refund $220. Blamed each other, saying the other was the reason why they couldn’t make an exception. Zero compassion. Plus, that hotel was overbooked, they filled that room, no profit loss.

Priceline is a scam. I purchased a flight on their website, but they ever delivered a ticket. When I tried to contact them, I couldn't because the website had no record of my booking and the customer service line doesn't allow you to speak to an agent unless you have a trip # or registered phone number. Nevertheless, they charged me the full amount. When I eventually was able to get the trip number from United Airlines, Priceline's customer "care" team lied, gaslit me, and ultimately ignored every attempt I made for compensation. This company is a disgrace to business ethics everywhere.

I booked a 2-night hotel reservation for my adult son and myself. He was just discharged from a hospital for a gun shot wound. Needed a room to get him off to Cali for recuperating. He had his ID stolen when he was shot. The clerk behind the desk said she would refund my money. Now weeks after the fact they are denying my refund. This outfit is filled with liars and thieves. Will NOT EVER use them.

I had several problems with Priceline and impossible to talk to them to solve them. Hotels with wrong parking description and not included, undue charges. I DON’T RECOMMEND BUYING ANYTHING FROM PRICELINE.

I've been using Priceline for a while now. While not having any issues with the hotels, I guess you could say Priceline is nice. But the first time I have an issue, not only me but possibly everyone in the hotel have the worst experience, they cannot help me. We were in town for a youth hockey tournament. First night was good, second night was the worst experience ever. Fire alarm going off at 1am. Then again and again. False alarm but good way to get a bunch of kids awake and worried. One family in our group even getting their room flooded from the rooms above when the sprinklers went off. That being said, everyone that booked directly through the hotel was refunded for the second night. Priceline customer service says there is nothing they can do except send me a 15% off coupon. At $140 a night the coupon is greatly appreciated!

I needed to extend my stay in Tuscaloosa by one day & decided to use Priceline’s app. The special offer of a 1-of-3 hotel options for $59 for a 2.5-star accommodation seemed good, especially since I was familiar with 2 of the 3 options. Of course it “randomly” chose the one I was least familiar with; but the rate was great so I went willingly. Little did I know that the Ramada is 1/3 hotel & 2/3s motel, & I was assigned to the motel! I’m not too much of a snob and the rate was about what a motel would be, but the whole affair seemed like a bait-and-switch. I won’t use that again, and Priceline is behind Trivago in my choices now.

I searched for a resort in Vermont, what I selected looked like the web page from the resort, photos, amenities, etc., so I booked a room for 3 nights. Then I needed to change the reservation, called the phone number on the email only to find out the reservation was made through Priceline. There is nothing on any communications to indicate Priceline!! I knew the reservations were not refundable, but there is nothing in the communications that states the dates can’t be moved! I can change the reservation to add nights, but not to move nights, what a scam.

Price Gouging between Best Western and Priceline during a Declared state of Emergency. In Yulee Florida. Used Priceline. Booked and paid by credit card. Went to Best Western Yulee because it said "Pet friendly". You check in at the Hotel. First thing they do is charge you 100 dollar penalty for not booking Best Western. Then when you arrive they code all charges as Pet fees. NOT HOTEL STAYS. Then when Priceline pays Best Western it's coded as "Hotel Stay" while the Best Western keeps the Pet fees they keep. Then if you complain they blame Priceline. And it never gets resolved. THIS IS HOW THIS PRICE GOUGING SCAMS WORKS!. Charged 150 dollars for 2 dogs after our Governor asked them to waive them. It cost us (on one Social Security check) to pay 350 dollars for one night and refused to give us a Receipt when we left.

Priceline is a con all by itself. They make things sound as if though everything is paid and taken care of. Once arriving to destinations such as car rentals and hotels it seemed that by the time you get there you have to pay everything in full. This company should be taken to court and shut down. I experienced the worst renting a car. I thought it was paid for in the package deal then I had to pay a 700 dollar rental fee. Second the hotel was another issue. A deposit of 1000 was taken as well. That became an issue. By the time I was in Florida for 4 days I spent a total of 3500 dollars for a simple vacation through this company. Never hell no do it yourself. Don’t need this company. They’re nothing but scam artist.

Horrific. Priceline guaranteed my reservation, but the Hilton office that would have had to confirm it was already closed for the weekend. Ruined my daughter's birthday and she has a chronic pain condition. Shameful especially because they blamed it on a third party who they would not identify nor connect me to.

After booking hotels through Priceline a few times, I used their service for military members “American Forces Travel.” After I made a booking, I couldn’t find the trip details in my inbox so I attempted to contact Priceline. While it may have been my fault that I didn’t sign into the Priceline account affiliated with the email I wanted to use, the fact that I couldn’t contact a human at Priceline to try to find my trip based on the payment information is absurd. I was infinitely redirected to chat bots who were unable to assist me. As a result, I was charged for a booking I was unable to use. Terrible experience for someone on a limited budget, and a deterrent from using Priceline in the future in an attempt to save a few bucks.

I paid for a ocean view room and got a partial pool view. Priceline is siding with the hotel because they don’t want to accommodate me. They basically said I could get a full refund but I’m all the way in Miami. I got a rental my flight isn’t till Sunday. Priceline doesn’t want to give me a discount a credit or noting so they siding with the hotel.

Horrible horrible service. It's the worst platform ever to book anything, they don't have chat support or human support and their AI assistant is awful. I got charged almost 200$ more than expected. Please don't ever use this platform.

My sister-in-law received e-mail confirmation for 7:30 flight times. We watched the flight pushed back from terminal at 6:23. Airline insisted that the last flight ALWAYS leaves at 6:30. Priceline insisted that the 7:30 flight time was correct, and the Airline changed time without notifying them. Earliest "next flight" is 34hrs later. Those arrangements made by airline. As for Priceline... No apologies, no reimbursement for lodging or other expenses. Book directly from Airline. Stay away from Priceline. They will blame everyone else, and you will be stuck paying the bills.

Priceline sucks, won't answer my calls or texts, charged me twice the quoted price. Charged for things I never agreed to and then to top it off they told the cc company I disputed too late. I just got burned for my ss income, thanks Priceline. Hope you are proud of yourselves.

We paid for a trip including plane, hotel and car. The plane has overcharges at time of the flight, the hotel looks like a place to make horror movies (El Chorrillo de Panama is nothing compared). We’ll see what happens with the car tomorrow.

Priceline does not offer an option to change one's email address. I have been a long time customer, but the initial email address that I had is hard to get into (Hotmail). If I lose access, they cannot help me, if there are changes to my trip, I would lose notification.

After changing my reservation I was told I can't get a updated itinerary, they for some reason can't update a itinerary. I have been hung up on several times while waiting for a supervisor. I had to eat the cost of the flights and book new flights even though I called before the cancelation deadline. I was put through to a voice-mail and didn't receive a callback. When I called again I was told it was too late and couldn't change the date of my flights. There are a lot of travel services to choose from out there, I personally will not be using Priceline in the future and recommend you don't either.

I made a hotel reservation for a trip to NY from SF nine months before my stay. I paid & was given a confirmation number for the hotel. When I arrived I was told that the hotel reservation had been canceled due to non-payment and that the hotel was fully booked. This week was Fashion Week and the US Open. I was left to find a hotel on my own, at night in NY. No help from Priceline AND they floated my money for 9 months!! I won't ever use again or refer to anyone I know. It is difficult to reach anyone for customer support and once you do they are not helpful at all.

Priceline refused to honor my cancellation and would not refund me any of the money for my trip. Even though I had screenshots of the cancellation policy. I tried cancelling 16 days before, when I had up to 48 hours prior to the trip to cancel for a full refund. Customer service told me they could not accept screenshots because I could alter them. So after some back and forth the customer service agent said she could see that I have a different cancellation policy on my end that what she sees… and she escalated my case. She said someone would get back to me within 2-3 business days. It took 16 days for them to email me to tell me they weren’t going to honor the cancellation or refund any of my money. Conveniently they emailed a few hours after my flight/car rental was schedule to happen.

I thought I was calling the hotel direct, I was never told I was dealing with a 3rd party agent. Worst experience ever, could not get me competitive rates, lied to me about receipts. Would never use again.

I made a reservation in the wrong hotel and immediately called to cancel. Priceline was unable to help me even though I had just made it. I spoke with 3 agents including a supervisor by the name of Nick. I am very disappointed. Why even book through Priceline if they will give you such poor customer service?

Warning. Don't trust Priceline, if you need to cancel or change they will charge you double if not triple, even if you pay extra for the service they will not honor it, you cannot use the credits toward other flights. I lost 3 k with this company.

I recently booked a hotel room via Priceline and got XCover insurance if I had to cancel due to an event. In this case, Hurricane Helene occurred and made travel to Athens dangerous as I am on a cycling trip, but since the hotel has not officially closed, no major roads in the area are closed. The XCover insurance will not cover the cancellation and has denied the claim.

Process was fine, biggest issue was car rental..I included this in my package, they were off by $5 for hotel fee nothing to complain about but the car was way off, it's not letting me upload photos so infinity in cancun if you have your own insurance thru CC its $4000 deposit USD so no.. 1. $200 hold and a charge of $365. 2. $400 hold and a charge of $280. 3. $4000 hold and a charge of $180. So not sure what my payment for a car went to thru the bundle. Plus take pictures of your whole car, including motor inside and make sure car jack is there too..

Worst company ever. I sent an email asking about canceling my room, they told me I could cancel but the App would not allow me to cancel. Then I asked them to do it, only for them to wait until after the deadline and say it was too late and there was nothing else they could do. They also do not tell you that when you pay through them, the hotels charge another high deposit because you prepaid. Just ridiculous. Terrible customer service.

We booked a rental car with Alamo through Priceline in July for a September wedding, only to discover upon arrival that our reservation had been canceled. We had to scramble between other rental companies to find either a truck or a minivan, which ended up costing us an additional $150 and put us at risk of missing the wedding. When we contacted Priceline after returning, they claimed someone had canceled our booking, insisting it wasn’t their fault. We never made that call, and the representative couldn't identify who did. Employees at the rental car company mentioned they noticed that Priceline had canceled reservations without customer consent. When I asked the representative, Ana, to speak with her manager, she hung up the phone. Be cautious—avoid using Priceline.

Priceline is just one of many travel "stores," but I rarely get a better deal than I could get elsewhere. And when I have needed customer service, they have been pathetic. This last weekend was the kicker. I stayed at the Days Inn at Ocean Shores. I made good time and arrived an hour early. The front desk receptionist looked like a gang-banger, which is somewhat forgivable because that is the new normal for hiring. But then she told me it there would be surcharge to check me in early even if my room was ready It had been a long drive, so I asked if I could at least use a restroom before I went to kill some time. She said no, I couldn't use their restroom. In 59 years, I have never visited even a motel with those policies. I went to the beach and called Priceline. I told them I did not want to give my money to Days Inn and would prefer anywhere else.

I reserved a hotel through Priceline. It was a deal that Priceline would select a hotel out of three suggested hotels after purchase. The hotel that Priceline chose for us was very bad when we went there and it didn’t look like a 4-star hotel at all as it was supposed to be. We called Priceline about this and they didn’t take any responsibility about the bad quality of the hotel.

They pay to get at the top of the search info and fool you into thinking you are dealing with the hotel direct, then they overcharge you. Then the customer service doesn't help, even if you can get to a real person and immediately try to fix your mistake. Don't use Priceline for anything, they are terrible in every way.

They booked a room for me and when I traveled there was noon. I was a Platinum customer and for their screw up they wanted to give me a lousy 20%. Did you see PLATINUM 20% on another booking. Ugggghhhh there will be no more booking except Booking.com. Shoddy, sloppy, and prayerfully, your stock will go done and your company will go bankrupt but use you again???? Not a chance in Hades!!!!

I checked walked into the lobby of the hotel and it smelt like pot. The lady working the desk didn't come to the desk till the 3rd time I rang the bell because she was thinking it was her daughter. The ice machine wasn't working so when I brought it up she sent me to the neighboring hotel (their sister hotel) and the ice didn't work there either. Stains on the curtains, doors splintering. I called Priceline to cancel so I could go somewhere else and they said they will not refund my money and could only give a 15% discount the next time I book through them as long as it is in the next 3 months. I WILL NEVER USE PRICELINE AGAIN!!!

Priceline.com and Booking.com are one in the same! I have an issue with Priceline refusing to give me the money owed to me through Rakuten. They refuse to talk to me. They are giving Rakuten the runaround thinking I would go away. When I did not go away they said I used a coupon and other things keeping me from getting money. I advised them I did nothing to disqualify me from getting my rewards. I am capable of booking my own room, I only used them to get the rewards. I will NEVER USE THEM AGAIN. I will keep complaining about their horrible service until they realize word of mouth can make or break a company. Looking at all of these horrible reviews makes me think everyone needs to keep complaining until they finally go out of business. It is obvious they do not care about their customers at all.

PLEASE DO NOT USE PRICELINE FOR BOOKING! They are a overseas company and they do a bait and switch on you! I bought airline 2 tickets online with their Go Savvy package with a carrier on luggage included, after purchase the tickets I see they changed the cost without the luggage. I called (661) 505-6040 and supervisor Dephne (misspelling her name) asked me did I have proof of screenshot of the deal, I asked to speak with her manager and she lied and told me he with call me back within 24 hours, she state the manager Trevor, I never received that return. Please do not book anything with PRICELINE, DO NOT TRUST THEM!

I purchased a ticket to return home to Lafayette from Houston, Texas. I was traveling during the storm in July 2024 that shutdown the Houston airports. I had to cancel my return flight back to Lafayette because travel disruption due to the storm. I contacted Priceline within three hours after booking my ticket to cancel my flight and was told to contact the airline. I contacted the airline and they cancelled my ticket stating they cancelled because I cancelled within the twenty four hours policy. I contacted Priceline and told them American Airlines had cancelled the ticket and issued a refund to Priceline. I have contacted American Airlines and was advised that they had refunded the price of my ticket. I have contacted Priceline numerous times and they have refused to issue me a refund. They have promised to send me an email with an explanation of their decision but I haven’t received any response from them.

We tried to change the return flight for the ticket we bought through Priceline and Priceline could not find our tickets. So we had to call American Airlines to straighten it out. I told my wife she should not have booked through priceline because we had a horrible experience several years ago when we booked a hotel through priceline and they charged us for two nights even though we only booked one night. After we finally got that straightened out, Priceline said we bought a monthly program and kept charging us for whatever the program was. I filed a complaint on Google about it at the time. It looks like they got Google to stop allowing reviews. Wonder why? Anyway, I do not recommend this company based on my two experiences many years apart in which Priceline was extremely dishonest.

I booked a hotel room last minute on Priceline. When I got there, they told me they had no rooms available. I was still charged. I contacted Priceline 4 times and they kept telling me they were handling it. Then on the final call they told me I had to call the hotel and work it out with them. I called three times and the manager was somehow never available for my call, so I left voicemails that were never returned.

They are a big scam, don’t book international tickets with them. It show that it’s available but when you go ahead and book, it says not available then you go back to site and choose another one, still the same, FAKE TICKETS.

I have worst experience with them. In the event of death in the family neither they were able to refund the money nor they were able to change the dates. They are cheap but not accommodating. Customer Service keep giving excuses.

After several terrible experiences I finally give up. My latest experience - booked a flight through Priceline and the airline somehow changed my departure date a day after my connecting flights. Priceline told me to contact the airline, the airline told me to contact Priceline. Long story short, no one wanted to be held accountable. I was forced to book another flight at the last minute, which costed a small fortune, and to top it all off I had to fight to get a PARTIAL refund. Through no mistake of my own and a major inconvenience to me, I ended up spending an extra $600 for a one way flight. Priceline will never be accountable when you are wronged. You are better off booking directly with the service company.

Very disappointed and unsatisfied with the service provide of a booking thru Priceline. It was my first time buying thru them but never again. I call them to notify about a situation of a late arrival on the day of my reservation and to removed the reservation name of the person I put because the person was unable to travel, and they can't not assist correctly and provide me the correct and complete information the date I called. So when I arrived to the hotel was a complete nightmare with this reservation and the stay, so never again booked anything thru this company or booking website.

While traveling, we needed a last minute hotel stay and decided to try to find a cheap place for the night through Priceline. The area we were staying, some of the hotels charged an extra damage deposit which we did not want to deal with so we called priceline before booking to make sure there were no hidden damage deposits etc. The CSR on the phone, while pleasant, barely spoke english. His name was Sergio. This was the WORST experience ever. I told him were were needing a room for that night and checking out the following day. I had to spell my name and everything else 2-3 times for him to understand. He confirmed we would not have to pay an extra deposit, he confirmed everything would be sent in an email which we appreciated because we could not understand half of what he said.

Please don’t use Priceline, they are dishonest, crooked business. I’ve tried to use Priceline to book a hotel reservation. 2 hours later I called them to cancel the reservation and they sent me a confirmation email of cancellation. 3 days later they went back and charged me for the reservation. When I called them they said they would refund me the money which they never did. Months later I am still waiting for my refund.

I made a hotel reservation using Priceline. In the booking process, there was a checkbox which said "Apply 15% discount at checkout". I checked the box and went through with the booking. The discount was NOT applied. When I called customer service, I was told that they could not apply a discount without a promotional code. The checkbox did not include a code (see attached photo).

I booked a cruise (my 4th) through Priceline and Royal Caribbean, I got on the Royal Caribbean website to check on cabin upgrade to find it was about $1000 more for ocean view balcony. I had booked an inferior room for $1800+ When I called Priceline they told me the upgrade was going to be about $3000 & could have given 2 **ts less about what I had to say, telling me it would cost me $3000 or $100 priceline cancelation fee + $500 Royal Caribbean cancelation fee + 25% fee (even though the cruise was late December), so basically I would get about $500 of my $1800 back and I could rebook if I wanted. I will give the cruise to a friend and make sure I NEVER use Priceline again!!

Recently used Priceline for a car rental and insurance, and unfortunately, my experience was disappointing. Their price doesn't includes Additional driver & Toll routes. That means you have to pay $30 USD/per day extra. Additionally, the insurance coverage was confusing and not clearly explained, leading to unexpected costs at the counter. They only offer collision damage protection means you have to get the liability insurance from the rental car company or you have to used your own car insurance. Liability insurance from rental company is $14 USD/ per day. Overall, the service did not meet my expectations, and I would recommend exploring other options for car rentals. The car I received from the company was good.

Priceline is terrible. 1 star is TOO HIGH for my rating even 0 can't rate them. I booked the wrong location and I called within 15 min to cancel or to see if they can move my location to where I was at. They put me on hold forever and said they can't get ahold of the hotel's front desk. After multiple calls I spoke to the supervisor and she promised she would call me back as soon as she was able to reach front desk and make sure my cancelation was done. Then she said someone will call me back with my cancelation confirmation but a week gone by and still no call or email. I finally call them again today and now they say it's too late to cancel thus it was not approved by the hotel. Priceline is such a fraud and scammer. I WILL NEVER EVER USE PRICELINE EVER AGAIN NOR WILL I RECOMMEND TO ANYONE!!!

The hotel did not reserve a non smoking room for me (as requested). The room was a dump. Flies in the bathroom, someone else's junk in the drawers, water-stained furniture, damaged/unpainted walls. When I complained to Priceline, they transferred me to Booking.com. So you can wait for customer service, get transferred, wait for customer service @Booking.com. Finally get through, get disconnected. Same story again. Finally get through again. They say they can't hear me. They try 3 times but can never hear me. Hang up, go through the various trees, wait times again. When I actually get through I explain the problem (they sent me a blank email saying I could get a refund of $18 but did not tell me how to do that), they hang up on me.

Priceline is no longer allowing cancellations for their vehicle reservations. This is unclear in the wording when reserving the vehicle. In the past they have allowed cancellations, so this was also a surprise when I went to cancel.

If I could give them zero stars, I would. This company feels like a scam, especially in partnership with Xcover, which sells questionable warranties for bookings. There are many better options available. Save your time and money, and avoid purchasing from them.

Priceline are scammers. I try to change my date and Priceline wanted to charge me $99.00 rebooking fee and when I called airline they changed it for free with no problem. Be very careful with Priceline when booking with them.

This is a Fraudulent company! Fraudulent! Fraudulent! I just sent a complaint to Better Business Bureau. I have confirmation of Aug 15-18 for hotel reservations. Once to hotel they stated they couldn’t find but dates for the 16-18. When calling Priceline they stated seen my confirmation for the hotel for all dates 15-18. With still nothing resolved for an extensive amount of time they call me back and say they see that I TRIED to cancel that date, which is correct I did in Initially TRY when by human error, hit the wrong date before realizing, after paying for it.

I would have given them a 0 star if possible. They are unreliable, unprofessional, and hard to deal with. I booked an airfare ticket with them that showed a luggage allowance as it still shows on the confirmation receipt, but the airline charged me stating that Priceline messed up. Priceline admitted that their system made a mistake, and that I should send them proof of payment I made. I sent them the documents and they confirmed receipt making a refund promise. Now, I have wasted so much time calling them, being bounced at different departments, and still waiting for the refund to be processed. This seems absolutely a scam to me.

I have purchased for one rate of 173 dollars which is shown as per screenshot but higher charge of 295 dollars has been deducted. I have contacted regarding the fault with attached screenshot but they did not even cancel it or return the excess money I paid. I am being forcefully asked to use it definitely else they will not return money whatever they have deducted.

Pure trash. I contacted them after checking into a hotel on their site. I was in the hotel for possibly 10 to 15 minutes. Discovered that they had dried vomit all over the bed, stains on the sheets, stains on the mattress, dead bedbugs, alive bedbugs, tattered Furniture. I went to the front desk. The clerk refused to receive or review the information. I stated to her, "Call Priceline." They reached out to the property. They did not answer. They follow email. They stated that they will not refund my money, because is that the discretion of the hotel to refund my money they will never get any more of my business and I hope that they shut down. I will be making a BBB Claim against Priceline.

I have been VIP member for long time and recently I was booking a package “airline and hotel” for my honeymoon with them. I called them and they send me a quote then I get the airline ticket from them and the hotel in a separate email from Booking while I have booked everything through them and when I was paying the hotel, I found out it’s extra 180$ and I called customer service and they told me this extra amount is the property fees. While on their website they include the property fees and taxes in their price. Couple days later I checked booking and I found the rate was lower for the same room type from what I got from them but it was too late to cancel. Customer service was horrible and I will never use them again.

Just booked 8 tickets for destination wedding thru Priceline. After being quoted the price and link sent I went ahead and booked flight and selected my seats. 6 hrs later I requested if I could get 2 more seats at the same price. I received that link and went ahead and booked those flights and selected the seats… Paid with credit card. 24hrs later I started receiving emails and calls requesting passport information on the 10 adult passengers… we responded with all information within the next 24 hrs.

I reserved a hotel room for July 9 2024 via Priceline.com. When I showed up at the hotel there was no electricity due to the storm (Hurricane Beryl). When I called Priceline for a refund I was told they could not refund me because I didn’t cancel the reservation in time. Despite several calls and disputes with my credit card company, I am still out the money.

I have used Priceline for years, but NEVER again!!! They double booked me at same motel for same night I did not authorize!! Glitch In Their system but the REFUSED to refund my money! BEWARE do not use.

I got charged by the app and Best Western in Woodbury, I spoke to customer service so many times, I never have an answer. Was not even reimburse, just stay away from Priceline as they can't handle their business seriously.

I bought two round trip tickets to Penang Malaysia. From Kuala lumpur from Priceline at a very good price. Tried to find out bag cost and it was not visibly available, upon check in we were told the cost was 10 dollars a kilo. This was with Batik air, that made our two suitcases and carry ons they were also charging us for over 500.00 dollars!!! Our tickets were 75.00 dollars. That's criminal what priceline and Batik did to us. Sad part is I've been using priceline for 15 years and I'm a vip platinum member. It didn't make a difference when I talked to priceline. It's just heartbreaking what this world has come to. To resort to using tactics like that. Kelly ** is my name.

I booked a flight with them going to Belize (San Pedro). I checked online to see how far the airport was from the resort and it was 12 minutes. When I received my itinerary it said that the flight lands in Belize City which is an hour Taxi ride to a ferry that is a 2 hour ride to San Pedro. The Taxi ride to the ferry is $70.00 per person and the ferry ride is also $70.00 per person. I already had a 3 hour flight to Houston and another 3 hour flight to Belize, now a taxi and a water ferry. So I'm actually losing 2 days of my vacation just in travel. Priceline should have informed me of this before booking in which they failed to do. So, when I tried to cancel they gave me a full day of runaround before I could get anything done on this vacation package and it really sucks that you have to go through stuff like this, because of their lack of professionalism.

I will NEVER use Priceline ever again. They are higher priced than just going direct through the hotel. We had 2 bad experiences at hotels where the managers offered discounts due to the issues but Priceline would not give US that discount even after I spoke directly with both hotel managers. The managers said Priceline is a horrible service as well and suggested not using them.

Booking with Priceline has been fine, but had to change my email address and they do not have a way to update your email on their system if it changes by more than 3 characters. So if you change from one carrier to another or update your existing address for any reason you are stuck. I called the customer service and spoke to a supervisor and they said their system is not set up to allow changes to the email address. Have to set up a new account with the new email in order to receive emails of your itinerary, updates etc.

I recently booked a express hotel deal through Priceline and prior to booking was given an example of some of the 3-3.5 star hotels I may be booked at. Upon completing my reservation I learned that I was booked at a Best Western. I immediately called Priceline and was told that the reservation was non-refundable even though I tried explaining that Best Western was not a hotel they had indicated I could expect to be booked at which is misrepresentation. Ended up rebooking at another hotel and had to file a dispute with my credit card company to try and get my money back.

I needed a reservation for tonight on 9/8, and then the dates reset on their own (I did not select them for 11/04, almost 2 months from now). I was NOT able to change the dates or get a refund. Showed up at the property and said they’d fix it if the 3rd party (Priceline) would be willing to refund the $, and a Priceline customer service member told me the hotel said “no”. I believe Priceline is a scam that will change your dates on purpose so you might intentionally make this mistake. DO NOT USE PRICELINE- THEY WILL TAKE YOUR $ AND BLAME YOU, WHEN THEY MADE THE MISTAKE.

I need to retract my recent complaint regarding car rental in Florence Italy and Priceline. Prior to arriving back in the USA, I could not reach a person at Priceline to discuss my dilemma, only Penny, a robot. This was a poor, not productive experience. However, this morning after arriving back in the USA, I spoke to a polite Priceline representative who solved my dilemma and my credit card has been credited. Thank you Priceline for your diligent follow-up.

Hertz at the Oklahoma City airport is stealing your money. We used Priceline to get the best rate but did not understand at the time that Hertz makes up the difference by not giving you receipt when you turn the car in and putting charges like "windshield chips" at $35 per chip on your final bill. I was ripped off along with another around me. When you check in they keep your card open for "incidentals" which never happened to me before. Then they do not do a walk-around inspection and tell you to just drive off the lot --"it's fine" (again, never happened before). My rental had 25K miles on it; I drove it less than 94 miles before returning it. They said I had 4 windshield chips and charged me for 2 at $70 for "windshield repair". I could not see any of these chips. Recommend do not do business with Hertz anywhere at any time. They are thieves.

I booked flights with Priceline. Priceline recommended adding a car rental to my package, so I did. When I arrived at the airport, the car rental company informed me that my car was rented at an entirely different airport. Obviously, I had to rent another car for my trip. Priceline never disclosed this to me during the booking. I spent 45 minutes on hold with Priceline the next day, and was told I couldn't get a refund because I didn't call them the day I landed at the airport. I was told I would be contacted by Priceline in the next 5 days to be offered a solution, but they never contacted me. So I'm out over $250 because Priceline rented me a car at the wrong airport. Terrible.

It was late and I was checking room prices. I decided on a hotel through Priceline. I had put the date in I wanted to check in and out. I processed the transaction. I got up this morning to find out I made a mistake. A human area and I called Priceline and they will not help. "Sorry you are out $85." They will not change the date. They will not help me do anything. They said, "I'm sorry you are just out of money"

Called Priceline! Made reservation to rent a car for 1 day. Was going to 4 job interviews. I paid $76. Including car insurance for the rental. I went to the airport to pick up the rental, I didn’t have a utility bill under my name because I live with my daughter! I was so upset, then they send me to go to Fox Car Rental, they wanted $500 deposit, omg! Then, Fox send me to SIXT…. That was an amazing, emotional, great experience. They all were so helpful, amazing, supportive, compassionate and professional with me! It was such an easy quick process. Very affordable! Then, I noticed Priceline hasn’t refunded the $76.

On 22 August I reserved a rental car through Priceline for rental 4-5 Oct. On 4 September I had to cancel the reservation because my daughter's graduation date changed. Priceline denied my $97.63 refund but if you view their website it clearly says they will process your rental car cancellation. They are completely dishonest and steal money from their customers. I am a disabled veteran and it's a shame Priceline is refusing to refund my money. I will inform all my friends and veterans about their dishonest practices.

My money back 2 months later. Classic bait and switch. DO NOT USE PRICELINE!!

I used to think Priceline was decent and then I decided to book with a bundle that included airline tickets, rental car and hotel. Then my flight was canceled and we lost three days off of my trip and Priceline said they could not refund or do anything for me, not even a credit for the future. Horrible company. I will never use them again!!

Travelled in Orlando on 08/31/2024. Went to Priceline to get a Hotel. Express deal offered $100.00 4 Star Hotel. It came up as Double Tree- we were so happy. Then we went to a beautiful lobby and got registered, got the keys and went to a room. We were Shocked! 2 story building- Motel Style with catwalk. No elevator- after hard tiring day had to carry all luggage to a 2nd floor. In the morning spoke to Gabriel- manager on duty- he agreed that this was NOT a 4-star accommodation. Main Building -Yes, not a 2 story. He mentioned that Priceline has their own gradation and it is Priceline 4 Stars. Called Priceline- same answer- "it is our Star Rating." No apologies, no refund! Bait and Switch business! Do trust Priceline- scammers!

I bought a flight through Priceline for Spirit Airlines and four checked bags, but only two showed up in the spirit system. I was told by Priceline to go ahead and purchase two more checked bags and to submit the receipt to the email given and I would be refunded. I've been told numerous times that a check will arrive within 2 weeks but never has. I've been on the phone a dozen times, it's been more than four months. Stay away from Priceline and their affiliates.

I am absolutely disappointed with Priceline. It was my first time booking hotel with them. We have chosen room for 265$ per One bedroom but when we have arrived we have been given small studio which cost was $191 per night… We have reached customer service right away but all we have heard that’s what their system says and no refund of price difference or any credit was given to us… as hotel was fully booked we spent our vacation at that small room for price of one bedroom twice bigger in size! I don’t recommend booking through them. It seems like scam. Be aware! Flight and car booking was fine though…

I recently (8/31/2024) rented a car from Thrifty Car Rental by the Philadelphia Int'l airport through Priceline. This was nothing short of a disaster. The folks at Thrifty were pleasant and took good care of me, however, the folks at Priceline (car rental department) could not hauve been any less accommodating than they were on the phone and online. Just awful. A few details. Not more than 15 minutes after I made my reservation, I wanted to change the rental from 5 days to 3. My plans had changed. They would not allow the change the number of days REALLY? I just made the darn reservation. I read as much of the contract as I possibly could to make sure this was the right choice for me but again, I decided to change the rental period. No help on the phone when I called. Not sympathetic at all.

I will keep this short. Cheaper is not always better. If you decide to used Priceline, double and triple check what you are purchasing. Priceline will change the search information you input, such as dates and locations. Just review and check, so you don’t get taken by something different than what you were searching for.

I booked a reservation flight on June 11th for my mom from DTW to FOC on the Priceline website June 4th. We arrived at Delta Airlines with no issue and checked in. When my mom landed in LAX we were denied entry because our name on your system did not match with the name of passport, green card, and ID. We told the ticket agent that our flight from DTW to LAX was processed. On their side of the system both from Delta Airlines and Priceline they said our system name matches with the passport, ID, and green card.

I rented a room at the EconoLodge in Duluth MN through Priceline on Saturday. When I got to the hotel 1st they rented us a room that was already occupied. Then they sent us to another one that was absolutely filthy. However we decided to give it a try. But the floors were filthy and sticky and when I laid on the bed within a few minutes I was broke out in hives all over my neck. I then thought to check the mattress which was completely stained up with lots of brown stains.

Worst customer service ever, speaking to the manager is not even helpful. I can't believe a company like cannot do a simple override on a drop off location, definitely not using them ever again. Save yourself a headache and find a more reliable company. FYI their insurance sucks. We got one and when we went to the counter they didn't accept and we were forced to buy another from the car rental company because the one they sell us from Priceline is not valid with the car rental company.

This site is never worth it. I tried to book a rental car this am, and was allowed to put in the times. After the purchase was confirmed, the times changed and I would have been waiting in the airports for hours. Go directly thru the company sites, this company is a scam.

If I could I’d give a negative star. Absolutely horrible service. They give prices and add unexpected extra costs at time of flight confirmation. Corrupt company that rips people off and there is nothing you can do about it. I will never use Priceline again or recommend them to anyone. Total RIPOFF!!!

I booked for 2 nights at the Doubletree Hotel and was confirmed for the Quality Inn. I called Priceline immediately because I was confused. They kept repeating to me how my reservation couldn’t be changed. I didn’t even get the right reservation that I selected! They informed me that they would call the quality inn to cancel the reservation for a refund which the hotel said they couldn’t do because the manager was not there. Avoid using this site.

If I could give 0 stars I would. Priceline is a scam. Do not book through them. Businesses such as hotels will tell you that booking straight through the business is recommended to avoid fraud. Priceline changes details of your booking, such as the date, during the booking process and then when you realize they have changed your original booking and try to call them to cancel or modify they tell you there is nothing they can do so they keep your money. There are tons of reviews and complaints to better business bureau corroborating this. Do NOT book through Priceline. Ever.

I recently booked an overnight stay on Priceline. When I checked out, the cost of the room indicated on the receipt was $40 less than I had paid to Priceline. When I called Priceline customer service, I was told there would be no refund, that the difference in the charges reflected the profit claimed by Priceline, and that the hotel shouldn't have made that information available to me. I'll never use this service again, and I'll be sure to warn anyone tempted to use Priceline. Obviously it would have been better to book direct, so lesson learned.

We have been on the phone with Priceline from 1:30 PM to 5:08 PM the day before our check-in. We only came to this point because we decided to call the hotel to confirm some items and the hotel didn’t have our confirmation. We contacted Priceline and were transferred for one person to another, after them trying to get ahold of their partner booking.com. They were unsuccessful four times. The second time we called we were placed on hold and were transferred to booking.com where the associate had no idea why we were calling but now we know it was their booking partner, but somehow Priceline can’t get ahold of them even in the amount of hours we were on the phone with them, this is absolutely the worst service we have received.

All the customers, be awake and careful not to buy any products from Priceline because we a a sad from this travel agent booker. They did not allow to request a refund from my case of booking hotel- Monte Carlo Inn Barrie. They needed to take any responsibility in case of suspected any infection disease may happen in this hotel. But the agency didn’t help and support.

Priceline is a third party operator. The one time I used them Priceline did not pay the hotel and only partially paid the car rental. Then the responsibility is on you, the consumer, to get your money back as the hotel and car company charged me. I had to go through my credit card company for reimbursement. Too many risks, unknowns in this process for me going forward to use this company.

The Ramada and midtown Albuquerque is rated as a 3.5 star hotel on Priceline but should not even be one star. Dirty disgusting old beat up at customer service. I found Teresa's a bed bugs around the mattress as well as mold growing in the bathroom and various locations paint chips falling from the ceiling, Priceline is obviously participating in some sort of deceptive marketing experience about this property.

Easy to book, impossible to make changes. Poor customer service. Don't recommend to use the service. We had a bad experience to cancel one of hotel room. You have to chat first, then finally next day representative contact us. Wasn't helpful.

How do I start??? This company sucks! Worst experience ever! I booked a car rental to the airport. Never got it, booked a hotel stay with my family. All messed up saying I had to pay more because they had less guests!!! This is a joke. I travel so much and this was the first time using them. A total mess!!! And on top of it my flight I had to change airports in another country to get back to America!!! BOOK WITH ANYONE ELSE BUT THEM! Worst company ever!!! Ruined my vacation and put me under a lot of stress and it costed me $300 extra for their mistakes!!! Stay away from them!

Cannot stress enough how awful of a company they are to deal with. The hotel clerk was rude to me and when I explained a mistake was made when I booked they refused to help me, the company said I didn’t get charged so I couldn’t speak to a live representative for 2 hours. Finally did and they refused to help me at all. This is by far my worst experience dealing with a company and I would avoid this company at all costs.

This company is a waste of time & money. 1st thru booked me with a cheap car company off site of airport, their customer service was a negative 5. They didn't have the car I paid for. There were 20 people waiting for cars and the company didn't have enough. Priceline gave me back my original amount only. Then I had to Uber back to the airport, only 1 company out of all that were there had cars available. I paid 3 times the amount Priceline quoted me. They sent me an email stating they would pay the difference, I sent all receipts and I have not only not received the additional funds, they didn't acknowledge my sending it. PRICELINE IS THE WORST COMPANY I HAVE EVER DEALT WITH. DON'T USE THEM FOR ANY TRAVEL, YOU WILL BE SORRY.

I booked my flight and rental car through Priceline. The flight part went fine. The rental car, I could have died. When I got to the Minneapolis airport, I had to wait for a shuttle. It took an hour to get to the Double Tree Hotel where there is a unattended kiosk. I had to call a number to get the key. It was pouring rain so I wasn't able to check out the car.

This company is running a fraudulent operation. I purchased insurance for a car I rented through them. Upon arriving at the airport, Budget told me the insurance had not been purchased. I had to purchase it through Budget which was 3 x's the price. I contacted Priceline to get a refund for the insurance I paid for through them and was told they could not refund it. I spent over 1.5 hours dealing with a very frustrating and useless customer service agent and supervisor only to be told their system could not refund anything. Seems to be a fraudulent company that charges you for things, takes your money, then does not provide the service or a refund. This is criminal.

I booked a flight and cancelled within 24 hours (actually 15 minutes after I booked). Under their policy, a full refund will be issued. 3 months later I am still waiting for a refund. This 24-hour refund policy is a scam. Do not book with this company.

Priceline is a downright scummy company. I booked a hotel with them and then canceled less than an hour later within their terms and they are refusing to refund me. They also never sent me a cancellation email so when I tried to do a chargeback there is no way to prove it. They had me call to cancel and all I can prove with that is that I called them. Yet when I go into the trip it says cancelled. This is downright fraud in my opinion. I cancelled according to their terms, then they refused to refund me and also orchestrated it so that I have nothing to stand on with my card company.

I hate Priceline. I have been using it ignorant to the fact if I book directly it is way cheaper and their little VIP tiers are a joke. I have over 25 bookings yet I'm still under Blue member. Research and you will be happy and Priceline will eventually fall as a company because they make no sense to even use. Their customer service is horrid and thank God I won't be pursuing them anymore because just the thought has taken weight of my shoulders.

Literally a scam company that commits fraud. I paid for a room on PriceLine just to have the front desk of the motel tell me they didn't actually have any availability. When priceline calls the hotel, the hotel tells them it was a no show, so they will not issue a refund. Literally a scam fraud setup being done by both companies to get free money.

Absolutely, terrible customer service! I booked a ticket for my minor child through their site. On the day before her flight I was told by Delta she could not fly due to it being the last flight of the night. Delta does not permit minors to fly the last flight. Due to the possibility the flight is canceled and they are stranded with no chaperone. MAKES SENSE!! They could not change my ticket because it was booked through Priceline. So, I call priceline and am told they will reach out to me the next morning with a different flight. The morning comes with NO phone call. So I call. I am on hold for forever just to be told there is an open ticket and I'll have a phone call the next day.

On August 22 2024, I made a hotel reservation using Priceline. The hotel was awful, and they neglected to let us know that a room had been cancelled. We arrived there about 11 p.m. and were informed of the cancellation. Upon reaching out to Priceline, no further options were offered. We practically had to search for a place on our own, which was unexpected. Very awful customer service. Refunds have been requested for more than seven days, but they have not been given. Every time I phone an agent, they say they will get in touch with Booking.com, but they never do. Please avoid using price lines for bookings since they are quite inconvenient. Please forward this message to everyone you know.

Worst experience. Priceline didn't send the correct data to Hotel. We faced embarrassment during check in. When called customer service of priceline they waste your time with bunch of excuses. They are REAL scam.

AVOID. Horrible company. Lies and dishonest and never use a Discover Card with them. A $600 charge appeared on our Discover card from Priceline. I immediately called Discover. Was told we had to call the merchant to cancel as they could not cancel the charge as somehow merchant had our security info. Called Priceline to cancel this charge all within 15 minutes of the charge appearing. Priceline said the “hotel would hold 1 night”. But they would ask for a waiver. When I contacted the hotel, they said they never got the reservation or the one night fee.

Never Never use Priceline Company!!!! They represent broken hotels with bedbugs, dirty linens and broken toilets. They will take your money and won’t give you what you paid for A CLEAN ROOM, A TOILET THAT WORKS..

I can't believe my terrible service and purchase experience with Priceline.com. I rented a car to pick up later that day. Minutes later I received a call from our local Enterprise rental care desk telling us they didn't have a car and we needed to talk to Priceline about a refund as they have no responsibility in the matter. I called Priceline and was told they would not refund my money until they spoke with the rental company, and they were not open today. I expressed my rental was for today, and they rented me the car and all I'm asking for was my money back since it's not available. I asked to speak with a supervisor (whose name was Honey) and I pointed out the rental company was open as they called us.

My experience with Priceline has been absolutely appalling. I paid Priceline nearly $900 for a hotel reservation from 8/5/24 through 8/15/24. When I checked out of the hotel, I was provided a standard folio with my total for each night, including all taxes and fees. The hotels charges were over $100 less than what Priceline had charged me. I called Priceline immediately (8/15/24) and explained they had overcharged me by over $100. The agent apologized, contacted the hotel on my behalf and assured me they had already submitted a refund for the difference in prices upon checkout, and that it should be deposited within the next few business days. I waited until 8/23/24 and still no refund.

I just come back from staying in a hotel that I booked in Myrtle Beach, South Carolina for one week through Priceline. It was the worst hotel I’ve ever stayed. Downright filthy. The shower curtain had black mold on it and I have a list that I can go on and on how bad it was. I’m just disappointed that Priceline is booking a hotel that was that bad. Do not book the Sandcastle resort at the pavilion in Myrtle Beach, South Carolina. Disgusting.

We purchased a trip through Priceline/Armed Forces Travel and opted in on the 'travel insurance'. Well, the first thing that happened is our bank contacted us asking if a transaction for this insurance was fraudulent. Priceline/Armed Forces Travel never disclosed they would be charging us additional through another vendor. It gets even worse! This company has no phone number. What a great way to help out customers. Wait, there's more! Travel insurance only covers health/medical. Nothing else! So, it's not travel insurance, it's 'travel health insurance' - which is completely fraudulent. This was not disclosed prior to booking. And... Without their fake insurance, if you cancel in my circumstance, they charge you one room night for it. Thanks, 'Cover Genius', for nothing.

Never do a bundle deal through Priceline. I gave priceline a 3 star because some things worked out well the plane ticket, hotel all were great. The rental car company priceline use for bundle is Routes Rental car. This company is a scam. I went to Houston, TX for a wedding and upon arriving at airport I got picked up and taken to rental car company which by the way is not at airport, it's in the middle of an parking lot for Park and Fly parking lot. There was this little shack no bigger than a shed. You talk to an tv screen, no present reps except on screen. You get there and action. Ok so when you book with priceline you are advised there are other service fees per rental car company. Well a under statement, I paid $121 more than expected, that's another rental car.

DO NOT USE PRICELINE!!!! THIS IS YOUR WARNING!!!! I booked & paid for a flight to Brazil $1031. I paid an extra $160 on top of this for "Cancel For ANY reason". They won't refund me & insist that I can only get a credit to use Azul airlines!!! I'm trying to cancel & get a refund & they stole my money & everytime I call, I get sent to a call center in the Phillipines, and they can't/won't do anything!! Do not use priceline for anything ever!!!! They will take your money & they don't give a crap about you.

On August 16th I’ve tried to buy an air ticket from them. What they do- they double charge you! Because the ticket was expensive, with double charges they exceeded limit on my card and transaction didn’t go through! So, I didn’t get a ticket, and my card was messed up: after 5 business days the charges are still on hold in pending status, nobody expedited and released them! If you want to miss your trip and compromise your card- this is the place!

During a state of emergency due to a Tropical storm we had to cancel our one night hotel reservations. Our child is autistic and is terrified of storms. I have called Priceline 3 times to get a refund after speaking with Disney, who stated it’s their policy they WILL refund during a state of emergency. Priceline continues to tell me Disney said no. Disney has told me this is what they do, they take your money saying the hotel you booked said they will not refund. Which is not true. We never even checked in or drove to Orlando! It has been a nightmare, hours on the phone, and still no refund. Terrible company, they should be out of business.

I booked three tickets from Priceline.com for the trip from Beijing to Los Angeles on 5/26/24. That costed $1155.52. Sichuan Airline cancelled outbound flight. I asked my refund at the counter and was told I would have to contact the agency or Priceline. I contacted them with nobody helping us and we stuck at the airport. After we came back to US, I filed a dispute with Barclay credit card for a service that never happened. That was indirectly rejected by Priceline. I withdrew the dispute and I initiated a claim with Priceline. In the meantime, I contacted Sichuan airline and was told the refund had been initiated to Priceline on July 26, 2024.

I used Priceline today to book a room downtown Chicago, it was one of those specials in which you won’t know the hotel until you pay. So I click on choose room and it comes back as not available anymore. So I just started looking at other rooms, I just so happen to check my email for something my husband was sending me and I see an itinerary from Priceline, that was a red flag because they said the special was no longer available. Do I immediately go on my online banking and see that they have debited my account. So I called the hotel listed on the itinerary, they tell me that they do not have a reservation for me.

I contacted Priceline team for booking hotel at Niagara Falls.. One of the consultant helped me to get a good deal and he shared two links for two different deals in addition to that he clearly mentioned that link is valid for 24 hrs. When I try to book them after 40 minutes, both of them were not showing the deals also when I contacted them another person answered who was very rude and not listening to my words. Seems this site is not trustworthy. They need to teach their staff how to behave with customers.

I tried booking with Priceline for a package trip from Victoria, BC to Halifax, NS. We are looking to bring our infant daughter, who is one-and-a-half years old, and the option for her to sit on our lap showed up. Not having to buy another seat, of course we chose that option. But, nope -- Priceline says that flying from BC, Canada to Nova Scotia, Canada is an international flight, and she can therefore not sit in our laps. First of all, we have flown with her in our laps from Canada to Mexico last year and then again from Canada to Chile earlier on this year (both international flights,) and there were no issues. Second, Canada to Canada is a domestic flight.

I was redirected by Google to "Get a Room" without knowing it. I mistakenly booked a room for 2 nights instead of one. I tried to change or cancel/rebook and the penalty was 1 night stay, $420.00. Get a Room is owned by Priceline. I am very frustrated by the service from Get a Room/Priceline. Don't use them! Go direct to the hotel....

We recently booked a hotel through Priceline and we stayed at the super 8 hotel by Wyndham for 4 nights however we only ended up staying 2 nights there due to the intolerable conditions of the hotel. Roaches, a horrible smell like urine everywhere. No towel service. That was actually the least of our concerns based on the unhealthy conditions of our stay. Anyway when we checked out we asked for a refund of the 2 remaining nights and we were told to contact our third party who we booked our trip with PRICELINE. Now we are getting bounce around and PRICELINE is telling us that is not up to them. Who do we believe??? This is a perfect scenario of bad customer service. No other way to put it. Never again with PRICELINE.

Our family was planning a trip to Branson, MO. I saw this “wonderful deal” in Priceline---$84 per night for a “3-star” hotel during the Independent long weekend so I booked it. The total cost is $309.15. The name of this “3-star” is Red Lion Inn & Suites Branson. If you enjoy cleaning up a toilet and bringing all the trash cans out to a dumpster in a parking lot to empty the trash every day while staying in a “3-star hotel”, this is a perfect place that you would like to stay in Branson, MO. Priceline tags it as a 3-star hotel but I would call it a “ghost motel”…

I rent a car on PRICELINE for @ 8 July to 18 August with insurance. And later return my money for insurance. And invite VIP member again. Total Cost: $293.80 rental. Priceline Trip Number: **. July 28 - August 18 • Pick-up: 2:00PM. Confirmation #: **. In Bucharest charge me 6071$ for...and I lose my money. The office was fake and dark. I return the car on time.

Priceline recommends disgustingly dirty hotel and fails to support its customers. Arrived at hotel to garbage and cigarette disposal strewn everywhere. Toilet broken. Food on floor including elevator. Room smells. Priceline failed to negotiate refund. Better to sleep in your car.

I took a trip to Seattle to surprise my 8 year old granddaughter who has HLHS (half a heart). She has had 3 open hear surgeries with her 4th this December. The hotel Days Inn in SeaTac was by far the most traumatic experience I've ever had. I booked through Priceline, I called to tell them I had to leave with both my grand children due to an enraged patron who stayed underneath us. If you walk across the floor it would rattle the furniture causing it to bang against the wall. My grand daughter is very tiny, and my grandson or I are heavy foot. The patron came to my room and turned psycho banging his fists on my door, my granddaughter was terrified. Management stated he said the children were jumping on the beds and jumping on the floor which neither was true. Management REFUSED to move me as I requested several times which lead to me calling the cops and for our safety leaving at 12:30 am.

We book 2 room thru Priceline with trip protection for deep sea fishing on party boat. The boat got problem with the engine and cancel our the trip. Call Priceline to cancel the reservation for refund. Priceline only refund us back $9 per room.

I rented a car thru Priceline from Fox car rental in Oakland. When I went to pick up the car they said it would not be here for several hours. So they hooked me up with an additional larger car, of course at a higher price. When I went out to the lot it was an suv which I had no intention of driving and I went back to the counter. They sure enough found me another smaller car. But still said there was an additional charge. Second they said there was a $100 security deposit. Which later they changed to charges for bridges and tolls. I called Priceline and they basically too bad. Both companies are not worth doing business with. Professional scammers!

DON’T DO IT!! I went through Priceline to purchase a rental car. They matched me with FOX rentals. I drove almost 2 hours to get my rental that I purchased through Priceline only to get there and be told that they’ll be a very pricey hold needed to be placed on my card. Miriam told me that it would be $500 then $700 then $800 needed to be held on my card. I was not expecting that. So in the end I wasn’t able to get the car and was told that I would not be given a refund from Priceline for my money I already paid online to get the rental. BAD BUSINESS!

Booked a room that was not what was advertised. I am used to getting what is advertised via Priceline. However, they don't care enough about your business to make it right when you are scammed. I will no longer use service as a result. You can have many great experiences and it only takes one bad one to make all the other ones not matter.

I bought 2 air tickets from Priceline for 471.90. Wanted to change date, still same price, told me it will be for 772.00. I asked at least 10 times for total price. Told me 772.00 10 times but still charged my card 1243.90, requested why, said that was the difference, on the same call asked to cancel it, but denied it.

They scammed me out of 75.00. She lied and said it was a pet fee and now they will not provide a detail list of the charges. They said it’s taxes and other fees but will not show me what in detail. Do not use this site. I will turn them in to the attorney general also. SCAMMERS.

I booked a one night stay at the Hilton in San Antonio. The price for the room was $185. Priceline added on some recovery fee of 133. That's almost 2 hotel rooms for getting only one room! Dissatisfied.

Booked a car through Priceline that was to be provided through Sixth rental. Lost my driver's license before vehicle pick up so was informed by Sixth agent that I would have to call Priceline so they can change the name on the reservation to my spouse as they cannot modify Third party reservations. In attempt to contact Priceline, there is no live human being to reach and help you with the process. When the Priceline number is called, it confirms the existing booking you have and tells you if any modification need to be made, Sixth rental needs to be contacted. System proceeds to forward your call to the rental agency. This is an endless loop and such a terrible experience. Not their fault for me losing my wallet but the fact that there is no line of support is mind-blowing. Will never do business with Priceline again and will strongly advocate against their services and their platform.

Garbage company. Giving greedy deal but end of the transaction paying lot more than others. Never deal with it. Garbage customer service and not a professional customer care agent. Regreting after dealt with it.

When I saw a booking for an upgraded room on Priceline at such a good deal, I jumped at the opportunity. I booked immediately and emailed the hotel to confirm my reservation. The hotel responded, confirming my reservation but stated that I would be staying in a regular room instead of the upgraded one I booked. The next day, I called Priceline to explain that my reservation was for an upgraded room, not a regular one. They assured me they would look into it and get back to me. A month passed with no response. After following up via email with no reply, I called again. This time, Priceline informed me that the upgraded room I booked was not available at the time of booking, so they placed me in a regular room instead.

I hate that I have to come on Trustpilot to complain but I feel like it is a valuable resource to working people like me. I book hotels regularly for my employees, and myself, for business and personal travel. I use Priceline for booking flights, they are good and fair on the prices for these. Transparent and you pay what they say you will. However when you book a hotel, the price they show you is nowhere near what you will actually pay.

Priceline can no longer be trusted as an ethical upright place of booking, the best thing to do by word of mouth is to spread the word and collectively unite to take Priceline to court. There's supposedly no communication between departments within the company at all.

Worst experience with their customer service. I was charged twice. I have sent over all the documentation including both invoices sent to me along with my bank statement and the response I got was that they still need to research this claim and turn around time is 7 business days. DO NOT TRUST THIS SITE.

I thought I was booking directly through the hotel, but when I checked in, realized it was through Priceline. My mistake for not being careful. I got charged for my stay twice (over $500). I've been calling since July 27 and have been told numerous times I would be refunded, and supposedly it's been escalated to management multiple times. Still no refund as of 8/15. We will have to do a chargeback on our CC.

I booked a room with the special rates for in Hays, KS so I had no clue what motel they would pick. They give you "possibilities" of brands and Quality Inn wasn't one of them on the list so I didn't think that that was where I'd be put. When I got put there, I called 3 different numbers within in 10 minutes of reserving and begged for a different motel due to the fact I had had HORRIBLE experiences the last 3 times I had tried to stay at the quality inn in hays. They were no help at even considering what I was saying and I was stuck with a $70 charge for a room me and my son couldn't even stand to stay in!! I know it's a non-refundable non-cancelable rate, but come on!! Never again will I use this site! Rip off!!

If I could leave a lower review, I would. Avis Rental car pickup time was incorrect. Avis refused to assist because it was booked through Priceline. Priceline refused to adjust the booking, which would leave me stuck at the airport for 5 hours. The rep was very rude and refused to allow me to speak with anyone else. I was told I could not alter nor cancel the booking. I will NEVER use them again. I blame myself for looking for a deal. Next time, I'll just book directly through Enterprise like I usually do.