Priceline Reviews

We booked a hotel.. no towels .. no tv.. no toilet paper.. Front desk said maid left for the day and nothing they can do. We called Priceline and asked for refund and rebooked with Priceline.. Both hotel and agent agreed to full refund. Only to get an email with a 13.65 credit and both agent said we need to cancel 24 hours ahead of time. How can this be done when you get to room and this happens!! Book elsewhere and save yourself the hassle!

I have booked a few times with Priceline. Every time has been a Circus! This last time took the cake. I booked a vacation to Hawaii. I just got back and what went on completely ruined my vacation!!!. Hidden charges when I got there. The photos of the room I purchased was nothing like what I got when I arrived. Not even close!!!! And the Hotel would do nothing about it! Priceline offered me 15% off my next travel booking! 15%!!! I spent thousands on this nightmare! You think I'm booking again? Not a chance. We got to the hotel and was taken to a linen closet to check in. Then extorted another 211.14 for cleaning fees. Which the hotel didn't clean your room. They gave you towels every other day if you went to the linen closet and asked. Cockroaches in my room. And even in my refrigerator!!! I could go on and on. What a miserable trip!!!

On July 24, 2023 I arrived in Salt Lake City and needed a hotel. I booked through Priceline and then the nightmare began. I arrive at the hotel and they inform me I need to give them $100 cash as a security deposit. I told them I wouldn’t be staying with them under those circumstances and asked for a refund. They ignored me too. Got on the phone with Priceline and held for 30-40 minutes till one of their agents assured me I would be getting their best effort to secure my refund. A few days later they determine they can’t do anything and give me back to the hotel (who has now refused me and Priceline) to refund my reservation. Still no money

Purchase a flight with Priceline (express). Very reasonable pricing and states guaranteed to have flight with one of the four airlines (American, United, Alaska, or Delta). When I received my itinerary for my reservations, I was not booked with Either airline guaranteed. Instead I was booked with Mokulele airlines (which is a very small plane with horrible reviews). I called Priceline to inquire about this because per their website and guarantee of one of the listed flights Mokulele was not listed. After being on the phone with Priceline and getting transferred to several departments totaling to 2 hours and 13 people including supervisors all I was left with being advised by several agents and both supervisors "The website is incorrect and there's no way for them to honor the price listed on their website for one of the airlines they guaranteed." I advised them that this is false advertisement and my price paid should be honored with one of the airlines guaranteed on their website.

We were on a twelve hour road trip and decided to pull over to get some sleep. We got online, booked the hotel and was there within two hours. No one is at the hotel to let you in. There's a sign on the window that says, "You may have made a reservation but we don't have any rooms." I was not the only customer that they sold the same hotel rooms to. There was another gentleman in the parking lot trying to check in at the same time. An hour on hold after being on the road for 10 hours and it being midnight. Just to get my money back for something. They should have never sold in the first place. Do yourself a favor. Use another company and do not use the OYO Hotel.

Dear Sir, You should know Ace Car Rental is a complete scam. I’ve never before heard of a rental car service at an airport closing for the day. However when we arrived in Charlotte at 9PM and went to pick up our car, we were told the staff had all gone home for the day. They said the mistake was ours because we indicated we’d pick up our car at noon. The company said we’d lost our car and would not be refunded. Yes, we indicated a 2PM pickup but thought that was flexible given this was an airport rental service. It never occurred to us an airport car rental service would be shut down. I’ve learnt my lesson. My use of Ace Car Rental, and Priceline, has come to an end.

I booked a hotel a couple months in advance for my anniversary. It was for February but did not verify, I usually do and it booked for current month November. I received email of thank you for your stay. I realized the mistake and contacted the hotel I reserved for. They verified I did not check in but said only Priceline could resolve this. I contacted priceline three times, two times I was told reservation would be corrected. The third time I received an email I could not be helped. I have lost $300.00 with no compensation of anything. My husband and I do a lot of traveling, we have reserved most of our hotels through priceline. I will make sure we no longer use priceline. Their customer service is misleading.

We had purchased an air/car bundle from Priceline for my daughter and her new husband's honeymoon in Orlando FL. When they got to Flexways Car Rental they were informed that they would need to put up a $750 deposit for the rental car. Then it somehow was raised to $1,000! They did not have that much on a credit card and asked if they could split it between two credit cards and they were told no. Nowhere in any itinerary that we were emailed did it say that they would need to put up such a substantial amount of money for a deposit. My daughter and her husband are in their early 30's, insured, and both have good driving records. And going back and reading the rates and responsibilities page on their website, it doesn't make any sense. They say "US dollar", but then put numbers like "US dollar 400,00." There is not one correct number in their policy.

I checked into the Wyndham located at 124 Royal Street on November 9th. On the evening of the November 9th a few hours after checking in I was resting in the room. There was an unexpected light knock at the door. I got up to answer the door but as I approached the door it opened. My eyes were WIDE open as the man stood there. I asked, "What you are doing?" He stated, "Oh this is the wrong room" and left. I opened the door and started to speak as he walked away with his back turned. I asked, "Who you are and why did you enter my room." He stated, "I'm security" and continued to walk away.

I booked a room at the Red roof inn in Oklahoma City near the airport through Priceline (2 night stay) and check-in was for 3pm. My flight arrived a little early and I used a rideshare to the hotel. The area was shady but I have already paid. I was chocked to be told I can not wait in the lobby for check in time. I found myself waiting outside sitting on the stairs with all my stuff in the cold and windy Oklahoma City weather (55 degrees) for 3h. Priceline customer service was useless telling me I will lose all the money paid if I canceled.

I booked a hotel and a car rental on Priceline, when I arrived to Miami airport car rental center, the rental staff expected me to pay an extra $140 dollars for 2-day car rental on top of what I had agreed with Priceline, Routes car rental and Priceline knowingly tried to do extortion when you have arrived from your trip tired and exhausted and they bet you will pay whatever they ask. Do book with a company who stands behind their contract, NOT trying to extort money when you have little choice.

I book a hotel with Priceline and key in my payment info. I chose the option not to save my payment info. However, to my surprise, my payment info got locked into the Priceline system. There was no way I could delete my payment info with all my personal data. Even though, there was an option stating Delete. I would not work. I called the customer service and the gentleman told me there is nothing he could do. I requested to speak to the Manager or Supervisor, she told me the same thing. There was nothing she could do to delete my payment info.

I have used Priceline for 20+ years and they used to have very good common sense customer service personnel. I made a hotel reservation over a month before my planned travel. I found a hotel in the place that I was visiting and booked directly with them. I canceled my original PL reservation 30 days in advance of travel (well within the 48-hour cancellation window stated on Priceline's own website) using the Manage My Reservation Button on Priceline's confirmation email. Subsequent logins showed that the reservation was cancelled in Bannered Red. Well, just because I cancelled with PL didn't mean anything? I was billed for a no show and later told that I needed to cancel with the hotel directly. What the Heck? Priceline dropped the ball. Why even have a cancellation button it doesn't do what it is supposed to do?

My recent vacation to Mexico, booked through Priceline.com, turned into a nightmare due to a major oversight on their part. I booked a package for 2 adults and 2 children (6-year-olds) encompassing flight and hotel. While we successfully secured our flight tickets for all four of us, the hotel arrangement fell short, causing substantial inconvenience and unexpected expenses.

I rented a car through Priceline at Next Car. This rental cost me an additional $297 because Next Car ONLY recognizes their own list of insurance companies. This list is never disclosed until you actually pick up the car. I am insured by the highest rated company in my state. Not on their list. I could have rented a car at one of the legacy car rentals for what I ended up paying for this rental. Three people in front of me at the rental counter had the same problem. This is a case of hidden information and hidden costs because the only option after your insurance company is rejected is to insure through them.

I purchased tickets for me and my children to Africa for vacation, through Priceline. On the return, I get to the airline, ZERO NOTIFICATION, and Qatar airlines, operated my America Airline, stated the ticket was not found. Priceline did not assist in getting me home and after getting $8000 of my money, stated I needed to buy a new ticket, because they aren’t sure what happened. I explained that I gave my money to them and the burden was on them to rectify this.

I called the direct line for Holiday Inn Express and got rerouted to these people. The reservation the hotel printed out for me $116 but Priceline charged me $186. I called their customer service - not very good English and refused to help. DO NOT USE PRICELINE!!

We booked flight tickets. One of our member was ill and called customer service and was being told they will give a credit for next flight. Today we called and tried to use the credit. The customer service said NO. We had a conversation with their supervisor Romio **. He did not admit his staff mistake and want the customer to the lost. It is very disappointed. Now I know why their service rate is 1.1 star over 5 star. I DO NOT recommend anyone use Priceline.

So I booked Howard Johnson at Fullerton, CA for November 11-14, 2023. I stayed there for one night on November 11th, and I decided to cancel the hotel reservation since the room was not dirty, musty and we couldn’t breathe. The front desk was closed for all night so we couldn’t change our room either. Anyway in the morning we talked to front desk and he refunded us without any issues. But I booked the hotel through Priceline and he asked us to contact Priceline to get my refund. I called 3 times Priceline customer service and all I got from them is “SORRY, SINCE WE CANNOT CONTACT THE HOTEL WE CANNOT ISSUE YOUR REFUND”. Are you kidding me? This is not my problem that you can’t contact the hotel. Why did you guys list a hotel when you don’t have their correct contact info? Why as a consumer I am paying for it?

Priceline scam. I was booking a Hotel in Vegas where the rest of our party is staying. Priceline offered me a rate that was non refundable so I clicked on that rate but here's where my stupidity comes in. Did not notice it wasn't the same hotel and booked it by mistake. So I'm stuck in a hotel far away from the rest of our party. Won't use Priceline every again not because of my mistake but because there customer service was rude and said to bad you booked it. They would not change the reservation to the hotel I wanted. I don't understand why they couldn't change it and get a Happy customer and would rather have upset customers that will never use them again. Poor way to do business when they would get there money either way from me but chose pissed off customer instead of Happy.

I use Priceline to reserve a room for 2 at The Red Roof Inn in Knoxville, TN. I walked into the room and was greeted by a live roach. I am not sleeping with roaches. I immediately canceled the room and went to the La Quinta next door. I tried to get a credit from Priceline and was told, Too Bad, Too Sad...No Credit. BEWARE!! DO NOT USE PRICELINE!!!

I prepaid a non-refundable fee to reserve and rent a car through Priceline. I went to pick up my car at 1:00 am at Thrifty at LA airport on Sep 23, 2023. No cars were available and the lobby was full of people waiting or sleeping hoping a car would show up. The attendant told me to come back at 7:30 am and I might be able to get a car then. Priceline would not try to find me another car. I walked to AVIS at 2:00 am and found a comparable car there. I called Priceline and they said they would refund the difference in fees from my original reservation. As per their instructions I filed a claim with them on Sep 27. No word from them. I called Nov 9, 2023 and they said to file the claim again. Never again will I go with Priceline. By prepaying for a car, I thought I had an agreement with Priceline but they thought nothing of breaking the agreement and ignoring their responsibility thus creating a big hassle for me and the loss of a night’s rest.

This company offers you discount on the price and then puts that difference in price in your taxes and fees. So when I called company to ask for the breakdown on taxes and fees nobody at call centre was able to give me what percent was taxes and what fees were charged. Even I was transferred to manager (who seemed less knowledgeable than initial agent I spoke to) was not able to give me detail on taxes and fees. Manager ended call saying he will send me details by email and ended call. And guess what? He send me generic email with information in taxes and fees different from different places but no information on what percent was tax and fees. I also tried to double check the price again using same hotel and same Priceline website.

I booked a non-refundable hotel room. I understood that it was non-refundable, and had I changed my travel plans I would have "cut my losses" based on this. However, when I arrived the hotel was filthy, smelly, had roaches, was in disrepair and more. I did not feel safe or comfortable staying there, so I switched to another hotel. When I contacted Priceline they simply said it was non-refundable and that was that. Zero consideration for the deplorable conditions. They did offer a 15 percent coupon for a future stay but that is not helpful as I will never book through Priceline again.

I'd give 0 stars if I could. I've never left a review before for anything but felt this is important. Don't EVER use Priceline or similar companies. I booked a business trip through them (my mistake, first trip). The trip was ultimately cancelled by the company. No refund was given, only a credit for the next year. They wouldn't budge and make an exception. I highly doubt the ticket will ever be used. Do yourself a favor, just book direct through the airline, car rental, and hotel yourself. You get no bargain from them - just hassle.

Prior to purchasing my tickets I got a change policy notification letting me know what this policy was. I agreed to it, and even purchased the additional insurance in case that was needed but not stated in order to be able to change a ticket. I did in fact need to change the ticket, but am now being told the policy is no changes allowed - which is on my itinerary that I received AFTER purchasing the ticket - I asked WHY THE POLICY WOULD BE DIFFERENT FROM THE ONE I AGREED TO PREPURCHASE AND I was told by Fatima and the manager (didn’t get her name prior to hanging up on me for the second time) that it is just their policy and she would be happy to email me a copy of it or I can find it on my itinerary.

Never use Priceline! They charge IMMEDIATELY after booking - while you choose “Pay at Hotel”. Even if you cancel, within guidelines (24 hours prior … I cancelled 48 hours) you’re still not going to get your cash back! $908.19.

I made a reservation thru Priceline in July. Was charged 360 dollars, in November the hotel called me the day I was traveling to them and said my credit card was denied. I assumed they were trying to put on a deposit and I had changed banks since I made reservation. When I arrived they took my card and charged me again for the room. So now I have paid two times for the same, room. I assumed Priceline would fix this after the fact but to date no response!

Recently had an incredibly frustrating experience with Priceline.com that left me with no option but to leave a zero-star review. Priceline.com provided me with the wrong location for the property I booked, rendering my reservation completely useless. I had no choice but to cancel my stay, and the way Priceline handled the situation was beyond disappointing.

Advertised hotel (with free wifi) didn’t have wifi so I couldn’t work from there. Only found out after I arrived. Cancelled my stay to go somewhere else and was told I would get a refund. Made reservations and canceled them within 2 hours and was told I couldn’t get a refund since I needed to cancel it in the first 24 hrs, which I did. I was also told if I did cancel, I would have to pay a cancellation fee. You could not pay me to ever use this site ever again. I wish I could give zero stars. It was genuinely that bad and I am still boiling. It may cost more, but actually talking to the hotel will yield a much better result and a larger chance at a refund.

Sorry in advance as it is gonna be a tiny part of a very bad experience but still too long. But Please read it before buying their product. We booked our trip as a package via Booking.com and Priceline. A couple of weeks before the trip something came up and we were forced to cancel the package. When we called them to cancel it, they told us you have to cancel the hotel separately and each flight separately and you have to personally do it. So we paid for international calls to call the hotel to cancel it and lost 2 night money as penalty. Then we asked them to cancel our flights but they cancelled them separately and deducted $100 from each leg and they would not give us our money but travel credit.

I used Priceline to rent a car in Hawaii. I paid for 6 days. I used the car (not the best quality) but I decided to return it 1 day early. I asked if the local company was going to return me my daily charge plus tax and they said, "No. You have to talk to Priceline." So I called them and they said. No it’s their policy never to return money. Not their problem if you decided to return it early. Billion dollar company and won't return a dime. For this I will never use them again.

I booked a hotel through them and my work plans changed and I wanted to just change the dates. They refused to do. Never use this company. I called the hotel and they said, "Call Priceline." I called Priceline and they blames the hotel. Just wanted to still give them my money but change the dates. Neither wanted to work with me. Very bad customer service.

We tried to book a night at a local hotel for Jason and the boys. We look up hotels with pool for them and chose accordingly. Then we went on PRICELINE so we could get a good deal and booked a room. When we called the hotel they said their pool was closed for repair so we asked for a refund because the room was booked for the purpose of the pool. "Oh you have to call PRICELINE," they said. Guess what they said? "Oh no. No refunds given regardless." Can I just say DON'T USE PRICELINE!

Priceline never told Delta we were coming. Delta could see our tickets and names Priceline did not make reservations or segmented the flight. This was a international flight that had to be rebooked. My wife has not seen her family in a long time. Now we have to wait 3 days to get the next flight. Thank you Priceline for not doing your job. Their customer rep didn’t seem to understand anything, we had to get a supervisor to handle the problem. It took 3 hours for them to fix the problem. We were 2.5 hours early. DON'T WASTE YOUR TIME OR MONEY. THEY ARE NOT CAPABLE OF DOING THEIR JOB.

I booked with a pop up Priceline pop up offer as I was searching hotels on Boracay Island in the philippines... Said free breakfast and ac... I then booked. Got a confirmation from priceline, followed by one from Agoda? I don't remember using Agoda...? Just said in big blue letters priceline. I get to the desk today. Show my priceline booking to them... to find out they only have the agoda booking... that I didn't use...

This is regarding a motel room I booked through Priceline. My family and I had a flight delay that was going to cause us to miss our connecting flight in Raleigh-Durham. At approximately 6 pm in Fort Lauderdale I become aware that getting to Raleigh-Durham in time to catch the connecting flight to Nashville was not going to happen. I then booked and PAID for a motel room at Extended Stay of America in Raleigh-Durham.

I booked a flight through Priceline and had to cancel due to an emergency. They provided me refund/rebate that I can use for another flight within one year. They gave a different price over the phone than online.

Upon arriving at the hotel I booked through Priceline, the desk clerk said they were not able to find my reservation. I showed them my confirmation details, they verified that everything looked correct, but they still could not locate me in the system. They did have an available room which I was able to reserve directly, but at a higher rate. Although Priceline did arrange for a refund/cancellation, no explanation could be offered as to why I disappeared from the hotel's system. When I asked Priceline about getting a voucher/credit for the additional amount I had to pay, the first agent told me no. Their supervisor just sent me a "5% off" coupon with restrictions and only a few months to use it. I will not be using Priceline again.

Customer Service don't care at all after I booked my ticket, they only show care before I buy my ticket. They didn't want to help me, and they transfer me from person to other without solving the problem, and then they told me to fill a claim online not over the phone..

Picked up car on time, dropped off on time. no damage, full tank. Rental car company charged nearly $200 extra for a drop off fee when they agree to charge only $1 at pickup. Priceline was useless to help. Bait and switch, complete fraudsters

I booked a rental car 2 days ago, ran into an unforeseen hardship, tried to cancel, customer service rep wasn't accommodating, I asked to speak to supervisor. Marlon was just as worse...Not understanding or compassionate, he suggested I refer back to my email to find where it says "non redundable". I Asked if there was anything further he could do as a supervisor to better assist and satisfy the customer...he automatically stated "no"

They have a policy that written in a very small fonts and pages long about you’ll be charged when the reservation is made, no refunds. In my opinion that's a rip-off business strategy. No one would read all those pages while making the reservation. I don't recommend anyone do business with this company.

This issue was resolved by them cancelling the reservation.

Super 8 hotel in Roanoke is disgusting and nasty. I have proof of roaches. I called Priceline and they called the hotel. Hotel staff said there was no roaches. I have video and I have pictures of the roaches. Priceline still didn’t acknowledge that and is honoring the hotel and what they say and will not do a refund..

My card was charged 4 nights in a hotel. I’ve bought 3 tickets from Priceline, all 3 times I got an email while someone rented a hotel. I never got an email. I called Priceline, could not tell me hotel location without an email so my email was changed again without notice.

I went to place a flight reservation from Tx to Ny. The flight came out to $409 including trip protection and 1 checked bag each way ($61 x 2). I placed the order, it tells me it was unable to purchase flight protection, then says it charged my card $529. I saw that the baggage charge was $265. Makes no sense if bags are $61 each. I call and was told that 2 bags each way were purchased. Again if bags are $61 x 6 = $244 not $265. Checked my credit card and they actually charged me $552 in 2 separate transactions. ($514 + $38) Call Priceline and they automatically send me to Spirit. After being on hold for 50 minutes Spirit said they could credit me the difference in the baggage, I don't fly often so the credit is pointless.

Didn't save anything. They cost me plenty of money and time. Safer to book yourself, and cut out this useless "middleman." The right hand doesn't know what the left hand is doing. We were moving out of the country, everything was planned months ahead of time. We had numbers, codes, tickets, receipts, names, etc... Arrived at airport 3 hours early, Priceline didn't have anything, not even the money that I had paid. We finally caught another flight, different airline that evening. l would have paid a lot less by planning everything myself. Cut out Priceline...

Booked a flight fare online for 447.$. Showed up on my cc statement for 536.$. They said they could only change it if I cancelled, lost the cost of ticket and rebooked, paying them twice. Booked car with insurance at same time. Upon picking up, was told insurance I’d paid for did not cover the rental in a collision!!!! This company is a fraud. Don’t use!! There’s a reason their rating is one star.

Made a reservation and wanted to change the date not cancel and they stated, "We don't have the capability to modify a reservation". They just keep your money. Rude customer service agents and sound like they are in India not the United States.

Priceline has failed to understand people choose NOT to fly into a WAR Zone.. Priceline refuses to refund or even restructure my flight to Israel-Tel Avi during the hostilities. When reminded the US State Department has Travel advisories and the current airlines are not flying to the airports, their answer is the situation should be much better in a month from now.. I ask them actually if they were crazy?? They said the airlines would have to agree to the restructure, and I told them I had just that day talked to the airlines and they had no issue to changing the destination and date, applying and difference in prices. The airlines said PRICELINE was the only ones to make those changes.. Priceline refuses!! Never again!

Express deal means non-refundable! At least that is what I was told by the phone representative on Priceline after I booked. The book now button floats over the screen follows you from the beginning as you enter your card info and your address instead of being below the important information, to help you see the information better. I worked for a hotel in which a warning before booking is given warning customers of such an important agreement. Not your site! Yeah Priceline, you got me because I trusted you. Well, I assure you, the many times I have rented cars or used you, this will be my last time.

My reservation was canceled by the company on two different occasions. So, I called for a refund and both times I got the run around. I had to go through my bank and file a fraud claim just to get my money back. The company outsources its customer service overseas because every person I spoke with barely speaks English. This is a horrible company. PLEASE DO NOT USE THEM OR BOOKING.COM, they both are owned by the same company and refused to give me a refund.

I am a fairly active traveler and often book at Days Inn as it is usually a nice motel and reasonably priced. This time I made a reservation through Priceline’s online platform paying for the room in advance. Sometimes just being more convenient to do so. I made the reservation for the first of Nov 2023 and did it on the 23rd of Oct 2023 for one night. The next day the 24th. However, I went to print out the confirmation and it showed the reservation for that day the 24 of Oct 2023 leaving on the 25th. I called the motel directly but there was no answer. I figured they were busy with a customer checking in or out and call back a few minutes later. Again no answer. After another try I called Priceline and explained the issue and the customer service agent said he would call the motel.

I paid for my 3 night stay and when I got to the hotel found that Priceline had not paid the hotel. Thus attempted to talk to a Priceline Rep but couldn't talk to them only to Booking.com. and I had to pay for the hotel stay again while Booking.com and send proof of my payments. Ridiculous lack of accountability.

I booked a trip to SLC thru Priceline. My father just passed. Priceline asked for the death certificate which I sent, but they have not cancelled my trip or issued a full refund, called them 3 times. They have done absolutely nothing to resolve the issue. Crooks!

Using their app of Priceline, trying to reserve us a hotel room, and the date, as I was checking out of the reservation part, they didn’t save the date and charged me for today’s date. I had change that to next weekend, and for some reason their app put it back to today’s date. So now, we are playing hell to try to get our money back because of their Technical issues on their app. Not a good place to reserve a hotel. Don’t use their app. I would probably try to call instead, so this doesn’t happen to anybody else. So they’re not wanting to give us our money back or even change the date because they’re at messed up our whole program.

I booked airline ticket in August on Priceline.com. While site was open a pop-up appeared with a link to discounted hotel reservations connected to my reservation. I clicked on it. Within minutes Chase notified me of suspicious activity. They had to close my account, issue new card and open a fraud case. Priceline is denying my refund/claim and Chase says there is nothing they can do. I immediately reported to Priceline after the event. They say they have no fraud department and no way to report a fraud and no way to stop my reservation. Airlines cannot help because Priceline created reservation for me.

Do not use them! They will not refund you if you have to cancel your trip. They will feed you a bunch of nonsense about it being policies and procedures. They will blame the hotel etc. They do not care. I tried to get a refund a month in advance and they wouldn’t do it. They are liars and thieves.

Had to cancel our trip at the last minute so I cancelled through hotel not realizing you have to cancel through Priceline. Been trying to get a refund and when I finally get off automation and get a person you can’t understand because it’s not English. Horrible to work with!!

Never had such a bad experience with any customer service in my life like this before. She was so rude and disrespectful with me and never even letted me talk on the phone. I was shocked. And in the end she said she was canceling my flight reservation. Definitely not a good place to buy tickets.

DO NOT USE PRICELINE OR BOOKING.COM. Do not use Priceline. When problems with Priceline occur they pass you to Booking.com to not solve your problem and leave you stranded. I was stranded in Los Angeles without a place to Stay when Skyways Hotel canceled my reservation saying they were not able to make a charge on my credit card. I made my arrangements for my daughter's two wedding celebrations using same credit card. My car rental went smoothly at O'Hare Airport. Skyways Hotel stranded me in Los Angeles saying the were not able to make a charge on my credit card. I was counting on a late check in at Skyways Hotel after 2nd celebration for my daughter's wedding.

They charge almost double the price than if paid the hotel directly. They advertise that they will refund the difference, which they will not. I tried. They told me that the hotel was not supposed to give me a bill. That is when I noticed the difference.

Rented a car as part of a package. When we got to Orlando, the car rental agency could not be found. Customer service phone number rang to Cyprus, Greece, and was unanswered. Had to rent another car. Priceline refused to refund or give credit.

Priceline was contacted to cancel a car rental and indicated the cancellation was complete. They later billed me for the price of a car which I had booked independently after the car rental time was not secured by Priceline. Poor accountability, poor professionalism, and overall negative experience. I definitely would not recommend Priceline and will not use it again.

After shopping around for flights, I decided to book via Priceline as they had the cheaper rates. Unfortunately, what I quickly discovered when I attempted to change my flight reservations due to a family matter is that Priceline wouldn't allow me to change the flight reservations. I spoke with a customer service rep, their supervisor who told me to call the airline. When I called the airline and went through the same process, the airline CSR supervisor informed me that Priceline should have handled the matter as they sold me the tickets. I tried calling Priceline back just to discover that I would not be refunded or even have an account credit. They then offered to sell me Insurance on the ticket; however, the CSR couldn't even explain what was covered with the Insurance product. It was a terrible experience (almost three hours lost in total) just to find out that I will lose my money for tickets that I can no longer use.

Sept 2023 I booked 10/16/23 room at Days Inn, College Park GA for 1 night AFTER speaking with female front desk clerk at property who said I could do early check-in. On 10/15/23 I phoned property again to ask about Atlanta Airport shuttle and was told by Ritchie that I should have booked 10/15/23 res, even though I would arrive at 1AM on 10/16/23. He told me to phone Priceline to get res changed. Spoke to Jaime at Priceline. She phoned Ritchie, then told me res had been changed by him. When I arrived at Days Inn 2AM on 10/16/23, Ritchie said "no charge" was ever made and should have been done by Priceline. I was then FORCED to pay a 2nd time for same room or sleep in the street. I phoned Priceline 2 MORE TIMES on 10/16/2023 after the incident. I received ZERO help to get initial or duplicate payment refunded. I will NEVER use Priceline again.

I booked a flight and in less than 24 hours got an email that the flight had been changed to one day later and the return to one day earlier. Priceline said I would get a full refund since it was not my fault and since it was less than 24 hours. I did not get my refund. I called 3 days later and told the same thing. I didn't get my refund. I called a week later and was told I could only get a third of the refund because that is what the airline would give. I did not get my travel Insurance refund either.

They Should Take Responsibility of the Companies they say are good. Fox car rental is HORRIBLE!!! The car fob died day of our departure. Only offered was cab Refund and a Credit we Would Never Use!! Called 6-7 times within 2 days. No 1 Knew where car was or if it was picked up at Our hotel!! And No Proper Toll free phone number So We paid for Long Distance Charges too!!

Today I logged on to my Priceline account to learn that my vacation was completely canceled. Apparently, the hotel had an error in the price. I received zero notifications that my reservation was canceled. Priceline customer support proceeded to tell me they sent multiple emails which never were actually sent, and then had the nerve to reference a phone call which never happened where I supposedly agreed to cancelation. I never spoke to anyone regarding this "Cancelation". As of today, I have not been refunded. They offered to re-reserve my hotel reservation for more than 6 times more money than they charged me for in the original reservation. I asked to speak to a supervisor to explain my circumstances at which point I was placed on hold, and then after 18 minutes of holding a person picked up the call and then hung up on me. Priceline and their sister company Booking.com are the worst.

I buy a ticket for round trip to Las Vegas. I Delta and going to Vegas was ok and I was happy. But when I have to come back from Vegas the airline said that my fly was at 6 am but my itinerary said at 6 pm. I show them the itinerary and they said that is not their problem. I have to Talk to Priceline first and then come back to talk to them. I talk to Priceline and they don’t help me at all. They said that the airline fault and they was rude. So I have to buy a new airplane ticket. So I will never buy with Priceline because they make lose a lot of money and they are not helpful at all. That night I have to stay at the airport to wait for another flight back to SLC, Utah. It was so sad.

Our flight and car rental was put out of 2 different airports. They were an hour apart and they would not change them. It cost me over 175.00 for an Uber and they say not their problem and won't do anything about it. Will never use again.

My husband and I booked a room somewhere thru priceline. We weren't able to go due to a unforseen medical issue that turned out to be a urgent matter. Priceline contacted the Motel and tried to get them to refund us however they refused. I think Priceline helped as much as they could.

In July I booked a bundle with Priceline travel, I arrived in October 7 2023, picked up my rental car at the airport, upon picking up my car Budget rental car charged me a additional $520 for insurance and security deposit because I had a debit card and not a major card, I return the car back October 8, 2023 the day after I arrived and was supposed to have it for a week, Budget Rent-A-Car refunded my money. Priceline travel refused to refund my $450 that I paid for in the package deal. This is an outrage and Priceline said it was not their policy. This is outrageous.

The girl I chatted with was very kind, country inn in Savannah, Ga. They allow to stay on their site WHY? To offer such a disgusting hotel is a shame! I paid extra for insurance I couldn’t use. Hotel has mold, Bugs that bite you when you sleep, it stinks, shower didn’t work, spa and pool freezing, claims they just broke but I learned otherwise, breakfast was gross, staff lies, air conditioning didn’t work right. I have never had such a bad experience. Could not wait to leave, not a morning person but was out the door at daybreak! Complete waste of money, am going to BBB and health dept!!! Book anywhere but here!!!

I was checking into a hotel near Nashville, TN knights inn in Murfreesboro. I was headed back to Indiana from FL. I had drove a little over 7 hrs. I went to check in and hotel employee was rude, called me names and talked about my color. I then contacted Priceline to where I felt they basically said it was my fault. Needless to say I unsafely continued on the road. I then pulled into a rest stop to sleep. Felt totally alone and unsafe. I traveled with another female. So we both felt uneasy. Nothing was done. I will never forgive this company or the hotel.

Overcharged for room reservations. When I called I was told I had used a third party. It was a complete and total waste of my time and effort. I could of saved money by calling direct to rental. No customer service. Do not recommend.

My Priceline account was hacked and multiple hotel and airplane tickets were reserved. I've called multiple times. Gotten nowhere. Emailed multiple times. They'd never respond to my concerns. I'm sure the hacker already used the hotel room's reservations. They were for October and Priceline did nothing to cancel them Nor the airplane tickets. This issue is still unresolved. I had to cancel my bank account Which caused all kinds of issues with all my finances. Every time I call I'm speaking to somebody in a different country and it always seems they don't understand what I'm saying.

Booked a room 2 nights at Howard Johnson Tropicana Las Vegas. First room reeked of cat piss, second room smelt like an ashtray, filthy, disgusting. Reported to the Health dept. They gave up their health permit in 2015... now under investigation. Still refuse to refund.

We were in Virginia for a three day trip. I reserved a 3 star hotel (Comfort Suites by Radisson) but got a 1 star hotel. We arrived late so we decided to stay the night. There were homeless people in the parking lot drinking out of brown bags. The outside tables by the entrance are completely melted from cigarettes burning into them. When we got to our room, it initially didn't look too bad. We got a suite because my husband snores so badly. He has no problem sleeping on a pull out sofa. He pulled the bed out and the springs felt like they were covered only with a sweatshirt and nothing more. I can't imagine anyone sleeping on it. The carpet would've been more comfortable.

We rented a car in Portland, Oregon through Priceline. When Thrifty told us that it would be a five hour wait to get the car we had rented through Priceline with Thrifty. We went to another rental booth. We rented a Camry and Priceline immediately wrote us and said they would reimburse us for the difference from the original rental to the one we had to rent in Portland, we have been working on this for two months to get our money back, (which was $340 more than the original rental). After hours on the phone with different managers and abnormal amount of paperwork they notify us today, saying that they would not reimburse us because we rented a Camry instead of a instead of the exact same car we had through Thrifty. It was a complete bait and switch, and we will never use Priceline or Thrifty again.

I used to use Priceline for booking Travel. Never again! They have overbooked hotels for me (twice) and will not refund for these overbookings when the hotel has no room for me. It is theft! The Hotels didn't charge priceline. Yet, priceline charged me. I spent HOURS trying to reason with them. I sent them documents from the Hotel showing they never charged Priceline. Priceline kept the money and were never charged from the Hotel. How do I press charges for this?

Trying to book a hotel room in Barcelona, found a good price through Priceline and tried to book it. As I was booking the price changed and increased. I reset the process and the price changed again. When I did book it it said it was in Euros and the cost with conversion to Canadian was acceptable however when I received the final bill the price was changed to British pounds and increased my price considerably. On top of that there was a 39 pound tax applied and a 12 pound hotel tax applied. Ended up costing about $70 more than I was quoted. Bad experience. Never again Priceline.

I booked the cheapest airline ticket, had to cancel flight. They took a 99.00 fee and credited the remaining value of my ticket. When I went to rebook my flight, I was transferred to 8 different people. When I did finally get the new flight, they increased the flight by another 99.00. They said that Delta had increased the flight price to them, but I was online and seen the flight price on PRICELINE.COM. If you must use them, pay the extra for the next flight up... it will be cheaper in the long run if you have to make any changes. I will never use them again. Very disappointed in Priceline.com.

Absolutely the worst experience. I used to use Priceline a lot but I will not be using it again. It works with unreputable companies and then if there is an issue they will not own up to it. They refer you to the company that no one has heard of before who when you look that company up they have so many duplicate and fraud charges. It is unbelievable. Company double charged and still trying to get it back.

I booked a weekend trip in July for the month of September..I also paid for insurance coverage just in case. The day I was suppose to fly out, due to bad weather, my flight was cancelled and I was no longer able to attend the trip. The airline refunded me right away and notified Priceline, however, the hotel needed proof of cancelled flight in which I provided. A week went by, I called Priceline again, was given the run around being told they’re waiting for hotel. After several weeks of calling and advocating for myself, I finally called the hotel in which they stated they provided Priceline with the approval..

I booked a hotel room through the Priceline app. When I got to the hotel they had no rooms available, I called Priceline customer service from the lobby of the hotel and got the run around for 2 weeks straight. I was finally able to speak to a supervisor and he denied my refund stating that I should have read my email. I was beyond upset, I asked to speak to someone else and he said I will get a phone call that I still have not received. Very discourteous and unreasonable. I do not recommend.

I strongly advise no one uses this company. They give out false advertisement. Morgano (the manager) couldn’t even give us a solution with our booking reservation. Told us they would call back. Never did. Absolutely shocking business

I used Priceline to reserve a room at the Days Inn and Ocean Springs. Granted the reservation went to the Days Inn in Gulfport I called Priceline to change the reservation back to the one in Ocean springs. They couldn't do it supposedly. They told me to contact today's then I contacted days inn. They couldn't do it. Supposedly they didn't have a way to modify it. I even contacted their corporate office which also said they couldn't modify it and I couldn't cancel the reservation because I wouldn't have been refunded so either way I've lost out on my money when I know one of them could have modified it or if not both and very bad experience and I'll never go with either one of them again. I'll never stay at Days inn and I'll never order through Priceline.

I purchased seats with Priceline and paid extra money so we could all sit in the same row but when we arrived at the airport, American Airlines told us they could seat us wherever they wanted, and that our money was wasted by paying for tickets with Priceline that we were not going to be sitting together. They indicated they hate Priceline and they do not honor any seat sales through Priceline.

I booked a hotel. They give you a great deal (supposedly) and when I get to the hotel it's just so disappointing and the room was gross. The place should be condemn. I checked out in two hours. It looked very shady. I got another room at a real hotel.

I am looking for flights from San Jose to Houston recently. Since I am the gold member of Priceline, it automatically unlocked VIP Express Deals for me, making flights from Bay Area to IAH $200 less than the normal price. Too good to be true! Right? Then, when I was trying to lock in that deal and pay for it, it declined almost all of my payment methods, making me unable to purchase that deal. My credit card, PayPal and Google pay were all declined. I used three different credit cards, none of them went through. What a joke! This may be a trick that they are trying to play with their customers.

As a gold member made a reservation in which upon checking in was advised my payment failed due to an independent processor Priceline use even though they debited my cc. Finally spoke with a supervisor in which refunded my reservation but four days had passed. No refund and slept in a parking lot.

We went on a 3 week trip. Texas to Maine and back. Only hotels booked. When it goes well, it’s great. When it doesn’t, it’s horrible. The biggest problem happened when I called a hotel we were checking in that day for three nights. They said we didn’t have a reservation. I called Priceline. They tell me I have to call Booking.com. Booking.com tells me I have to call Priceline. So aggravating. Finally got it worked out but only after I worked on it for over TWO hours! Won’t use them again.

My mother and father used Priceline to book their rental vehicle for a romantic trip that they were beyond excited for. My mother booked with their online system; while booking the website glitched back to the default dates (not the dates my mother selected) without warning or notification. After getting the confirmation email my mother politely called Hertz; Hertz advised they can’t do anything and to call Priceline. My mother then called Priceline whom sent her back to Hertz, Hertz hung up on my mother and left her in tears with an unauthorized additional charge and canceled her reservation with no explanation or confirmation.

Priceline should be called scamline. I could not stay at this hotel with my pets as promised on their website. I paid to reserve and when I arrived to select a suite in Mesa they said otherwise. Stole my money and would not cancel my reservation or refund my $. Very rude folks at Select Suites. Should be called scam a suite!

I am writing to express my profound disappointment and frustration with the appalling experience I recently encountered while booking a vacation through your platform. My family and I had planned a long-awaited trip to New York, consisting of flights, hotel reservations, and car rentals, all arranged through Priceline. This was supposed to be a memorable family vacation, but it turned into a nightmare, thanks to Priceline's incompetence and negligence.

I booked a stay through Priceline that had an 8.6 rating and got sick immediately after checking in to the Country Cascades Water Resort due to mold and urine consuming the room. I slept in my car that night with my son and contacted Priceline to let them know that the hotel granted my refund. It’s been 10 days and no refund processed at all. Priceline is NOT for the customer or a good company to do business with. False information provided to hardworking families.

Priceline.com/Booking.com made reservations for us at a hotel in San Antonio. I had to cancel due to a change in my travel plans. This was a refundable reservation. Priceline never told the hotel we cancelled and the hotel thought we were a no show. Priceline charged us the whole amount and the hotel would only return two of the days charges instead of three because we were a no show. I had a cancellation email that I have sent to the hotel and Priceline and they still have not refunded the difference. I am disputing the charge through my credit card company at present. The customer service is terrible and you can't talk to anyone at Priceline. You are automatically transferred to Booking.com which is their sister organization. Save yourself a lot of frustration and never book with Priceline or Booking.com.

I booked using the Priceline app which actually ends up being through Booking.com, to book a 4 person room. The fact is the app does not accurately pass through the info (4 person) to the booking and I am now in a situation with booking.com and the property trying to cancel a non refundable booking because of this issue. 5 calls later of which one of the agents put me on hold for 25 minutes, the property still refusing to give back my refund. This is non acceptable business practice! The only thing I can do now is to write a review to warn others and contact my bank to dispute this. The worse experience ever.

I purchased hotels and flights from Priceline. When I got to the 1st hotel, they said Priceline did not pay for the hotel. I went ahead and paid. I got to the second hotel in another city and same story. I got to the airport and the airline said since they can’t fly that I should ask Priceline for a refund. Priceline refused to refund with no reason. I have all the records of the chats and phone calls. Their customer service representatives are very rude. They hang up phones and end chat conversations without customers' consent.

I have had two awful experiences with Priceline in the last week. I purchased tickets under their Express deal while purchasing last minute for a family emergency. This emergency extended my stay past my scheduled flight time. I purchased trip insurance, which I was unable to use since the agent failed to cancel my ticket as requested prior to my flight time.

Booked a full size Chevrolet Tahoe with Ace Rental through Priceline. Turns out they do not even have Tahoes. They gave us a Dodge Durango, not a Tahoe! Very unhappy and will never use Priceline again. Their only excuse was Ace Rental classifies what they want and how.

I booked both an Apartment and a car through Priceline. The people from where we're going to stay tried to charge my credit card $1,818 3x after I already paid with Affirm and that is exactly why I never use a credit card, Affirm approves a certain amount and can't be charged after the fact. I got a text message asking me to update my payment method as my credit card is declining. Called and spoke with Affirm who confirmed that payment was received. I texted back the receipts and all the proof I needed but there was no response whatsoever so I canceled! Now Priceline is telling me I still have to pay for a rental that I WILL NOT BE DRIVING because of Lack of customer service I have to pay the price. This booking has been an absolute nightmare and I wouldn't recommend using them at all!!!!

Booked hotels in Amsterdam for two adults and one teen kid by filtering in Priceline. When checking in, I was told the room booked only for two adults and my kid was not allowed. I had to book another room for him. When coming back, I reported this error to Priceline. All the agents asked me to call booking.com and the agents in Booking.com asked me to call Priceline. One manager in Priceline told me that she would escalate it and disappeared and another manager just hanged up my call. Never use Priceline again, never!!!

They are against customers, no help, manager is hard to understand. I wouldn’t not recommend Priceline to anyone. My issue was never solved, I felt insulted and mistreated. The refund I was promised was declined.

I recently been booking through Priceline and on two different occasions when booking it booked me for wrong day and 1.3 miles from where I actually was staying. When I called them they kept my money for a hotel 2 nights I never stayed at and promised to compensate me a night once other night got refunded. Never received 1 night compensation. "Only 10% off your stay." So recently they been having low prices and I book but again once payment Add it loads and book me for 1 week later. So the hotel is representative is very help with assisting me and Priceline acting it is okay. They are using virtual card to compensate my room for the night and refund other date payment. 20 minutes later manager comes to room and state virtual is scheduled for wrong date. "Need you call back to Priceline."

I called from Roanoke VA for myself and son to rent a hotel room with our one dog from Priceline. I was told by Priceline that the dog was free for this hotel Travelodge by Wyndham Roanoke 6621 Thirlane Rd, Roanoke, VA, 24019 and that it was an awesome hotel to stay at for 7 days. We got there and went to check in and our reservation wasn't correct and took long time to see if they had a "clean room" but there was very few cars in the parking lot.

Booked a package deal through Booking.com who subsequently couldn't find my reservation. Priceline is the company that took $710.45 for a trip I didn't even get confirmation for. They refuse to issue a refund stating I agreed to their terms and conditions! So you take my money but can't find my reservation and I'm stuck with the bill because of terms and conditions?! Never again.

I used Priceline for a hotel reservation for the first time. The hotel they picked for us was a joke. The first night we were given a keycard and when we used the keycard to enter our room there was a man already in bed!! Apparently he was squatting!! They gave us another room that was filthy and whose toilet didn’t work right. There was an odor of ** wafting throughout the hotel. The bathtub was painted white and the shower head was rusted. Priceline indicated it had a shuttle to the nearby airport. Needless to say, there was no shuttle. My husband was convinced someone had been murdered in our room. I will never use them again.

Priceline allows companies to post fake pictures and ratings on their website to fool customers! This hotel is infested with roaches and should be condemned! They refused to give me a refund when I didn't stay there! They owe me over $300 and keep hanging up on me!

This is the worst company ever. "DO NOT I REPEAT DO NOT" book with them. They have the worst customer service. They're a scam. If something happens to your flight don't expect them to help you because they won't. These people are useless. My mother and her sister booked a flight through Priceline, they cancel one of the connect flight and never inform them. They been stranded in Puerto Rico since this Monday. I spoke to 5 agents and none of them was able to help. That company is a SCAM. DO NOT BOOK WITH THEM. TRUST they going to give her the money back.

I recently had a booking with Priceline for the dates of July 16th, 2023, to July 18th, 2023, at a rate of $47 per night, inclusive of breakfast, with an additional charge of $3 to $4 for extras. Unfortunately, my experience with your customer service left me extremely dissatisfied and frustrated. I encountered an issue with my reservation when I realized I was being charged $95 per night without breakfast, contrary to what was originally agreed upon. My attempts to resolve this issue led to a frustrating runaround between Booking.com and Priceline, with neither party taking responsibility for the problem or providing a satisfactory resolution.

In looking online for an airport car to rent, the Priceline website asked me if I wanted electric or gasoline. I clearly responded "gasoline". It was then asking what size or type of car I wanted. Since size and type didn't matter to me, I opted for "dealer's choice". It was not until I arrived to pick up the car that I was informed that "dealer's choice" included electric cars. My only option at that point, was to pay multiple times my original price to get a gasoline car--even a refund was not an option! Their online description should have been more clear. It was downright deceptive. This was my first and last experience with Priceline. Calling Priceline directly was no help at all. They had my money and could care less about my dissatisfaction.

Priceline cancelled my reservation and didn't tell me. I made hotel reservations in Seattle and paid for them in full. I had to made a modification so I called and Priceline made the change. They send me an email with my trip information so I thought I was set. I arrived in Seattle and the hotel didn't have my reservation. The hotel called Priceline and they said the trip had been cancelled. So I had to pay for my hotel again. I called Priceline and they said they had cancelled the trip instead of making changes. They had not issued a refund. So Priceline thinks that they made everything right by issuing the refund. If you use them make sure you make no changes. What is even worse they send me a follow up e-mail wanting to know how my trip was to Seattle.

I recently booked a hotel with Priceline, and within seconds, I realized that I had the dates wrong. I contacted Priceline, and within 7 minutes, I was conversing with a rep, who then told me that the booking was non-refundable. He placed me on a brief hold to call the hotel, then returned a short time later to say he could not get hold of anyone at the hotel, and that they would contact me the following day. I intend to check into the hotel on the same day the reservation was made. I then made a reservation at the same hotel for the same night and they canceled the reservation I made with Priceline with no problem.

I booked a 4-5 Star express deal in New York City. When I arrived late on a Friday, we observed the room in a filthy condition. Stains all over the rugs, furniture, walls, tub, desk. TV didn't work work. No refrigerator. No ice bucket and when we asked for one, had to go to the bar and was given a filthy one, asked for another and that one was broken. Some lights were broken causing the room to be too dark. It was unhealthy and inhabitable. When I called Priceline Friday night was on hold 45 minutes with someone that barely spoken English. I was told I would receive an email within 2 hours to resolve the issue.

I booked a weeklong trip into Milan, Italy with friends and returning back via Venice. Priceline was very good until the very last jog of my trip. They flew me from Amsterdam to JFK. I had to recheck my baggage in JFK. It was then that they told me that Priceline should’ve booked it to LaGuardia. They don’t have a direct flight to Fort Myers Fl. I asked the person at the counter at JFK how I was supposed to get to LaGuardia and she told me I had to take a taxi or an Uber or a Lyft. I had to immediately hire a Lyft to get me to LaGuardia before I missed my flight.

I booked a hotel reservation online on Priceline's Website on September 29, 2023. I had up to 24hrs to cancele or change my reservation. I arrive at the Guest House hotel around September 29, 2023 around 9pm last night. The hotel clerk refuse to check me into the hotel. Without a deposit of $25 on a debt card. Or $40 cash holding fee to cover any damages. I called Priceline customer service supervisors. To see if they could help me with my reservations. But I was told by Priceline supervisor. That it was not up to Priceline to issue me a refund.

Simple as that. Yeah. I lost $1,300. ^^ No problem, I'm moving my service to Orbitz from now on. Bye Bye Priceline. (Been using this site for over 10 years.)

I booked for packaged deal for Airfares and hotel stays. I was hoping to get a deal but I was dupped to find that this packaged deal was only for ONE night stay. My RT flight starts on 09/29 and back on 10/1. I need 2 nights stay. Your packaged only gave me 1 night which the checkin on 09/30. Where would I sleep on 09/29???? I discovered this 1 day before my trip. To my horror I quickly went back to Priceline hotel to book for an additional night for 09/29.

Checked into AmericInn in Ogallala NE in August 23. We were on our way to Omaha to see our grand son. The bed was horrible and at our age this is unacceptable. We were reserved to stay in the same hotel on the return trip. We asked on checkout to cancel return trip reservation due to the bed situation as at our age this is everything. We booked our return with Holliday Inn Express in Ogallala Ne, the AmericInn was booked through Priceline. They obliged the cancellation (AmericInn) but however decided to keep the return trip money. Priceline did nothing as when they were approached by Priceline (AmericInn) (according to the Priceline email I received) they denied my refund. So I paid for a rm I did not stay in. I am disgusted with the Priceline service and the Americinn beds. I will never stay in their motel again and I will never use Priceline for any reason. Stay clear of both entities as they are not there for the consumer.

Booked a trip Using the United Airlines website, little did I know that when choosing to book a "package" on their website you are actually being sent Using a Priceline even though everything still says and looks like the United Airlines Website. I will be writing a review about United because of this later, but back to my experience. I booked a flight, and car rental and purchased trip insurance, and after receiving confirmation via email noticed a problem. One of the names on the trip was incorrect, so I needed to cancel and rebook because of this issue. No problem on the United website or so I thought and just canceled and then rebooked on the same flight with names corrected. Well after receiving my credit card statement noticed that the charges were to Priceline and that they only gave me a small portion of the credit I should have received.

I wish I could leave a zero-star review, as that is exactly what this company deserves. When I arrived at the MSP airport to pick up my vehicle, the Thrifty representative said she could not find my reservation (and was quite rude, to be honest). I was forced to rent directly from Avis, as none of the other car rental companies had available cars and I was forced to take what Avis currently had in stock. As a result, my cost was more than double than the amount I had pre-paid nearly two months prior to the pickup date of September 2, 2023 (I made the reservation on Sunday, July 9, 2023). The original amount that I pre-paid was $315.73. The amount I had to pay at the Avis counter was $695.39 plus the deposit of $200. I did get my entire $200 deposit back once the car was returned and processed—which turned into an entirely different nightmare.

I rented a full size car through Priceline for Las Vegas September 28-October 2, 2023. The option I chose was 27/per day. When I received the confirmation I was actually charged $62.61/day. I spoke with customer service about the error and they told me there was nothing they could do because the price changed during booking (which literally only took 2 seconds if that), however the price did not change because that option was still available even the next morning when I spoke to a supervisor who said he would escalate my case but I never heard back from him. I filled out the online form and they denied the refund because they said I did not submit all the information they needed. I submitted the itinerary which included all dates and times as well as location of the rental and billing info. I also included screenshots of the advertised price option that I chose and was still denied. I will NEVER use Priceline again.

I booked a reservation months in advance that was advertised as risk free. I tried to cancel the first night and was told I would need to cancel my entire reservation and rebook at a much higher rate. Although the manager I spoke to was very nice he said that he could only cancel my second night not the first night. I took the advertisement of risk Free with modifications at face value and should have been more cautious.

Worst booking service ever. I will never use Priceline ever again. The customer service is not good. I have had nothing but bad experiences since booking mine and my wife's 5 year anniversary to Hawaii. Incorrect flight was booked on their end so unable to pick our seats. They have my account locked so I am unable to upgrade my room via Priceline or the hotel. I guess they don't want to make extra money off my upgrade. Do not use Priceline!!!!

The hotel room and area were very nice but we got bitten on various areas of our body. We had this happen another time, so we knew it was bed bugs. We told the management but no response from them. We booked through Priceline but they refused a refund.

Booked a hotel with option to change reservation. Paid a little more with pay later option. Was charged right away and unable to make a change. If this were the case I would have booked with the pay now no cancelation option. It would have save me more than $20 per night.... This is the last time I will be using Priceline. Used it for many years without problem. A shame I was a loyal user....

I’ve used Priceline for many years with great results. However they are no longer the same reputable company. The rates they list are much lower than the price you pay. Once you check room rates you will find additional fees, like ‘resort fees’ on top of fees and taxes. One hotel I nearly booked had a hotel fee well over $100 due at check-in. Customer service has always been nonexistent, so there is little reason to use this failing company.

We had a horrible rental car experience out of Toronto Airport (offsite pickup with NextCar) last week. Turns out, this rental car company was featured 3 years ago on a hidden cam TV show that exposes scams and bad business practices. This company gets people in the door on the lowest rates and they insists that people pay for additional insurance coverage and they charge an additional 8% PER DAY if you pay by credit card. A 3 day car rental for $154 total was going to cost an additional $199.95 for insurance. The problem is that Priceline takes no ownership even though they are involved in the process. They have no procedures in place where companies like NextCar in Mississauga (also rent cars under Economy Car and Fox Rent A Car) can be blacklisted to protect future customers. The reality is they just want their commission and really aren't interested in whether the transaction goes well or not.

I booked a room on Priceline for a trip to Austin Texas for a concert, when I got to the hotel there was a horrible smell, holes in the comforter, the toilet was dirty, the sinks were dirty, the walls and ceiling were dirty, drawers were dirty. Tried to check out of the motel we were there less than 10 mins and they refused to refund the full amount. I called Priceline and they can not guarantee the money I paid for the room and will only request the refund from the motel, which was denied so I was out the money for one night of the hotel stay.

This is a joke. All I want is my refund. How do you say it will be 1 to 2 billing cycles. Just no. I will never ever use your guys' service again.. The chat was a joke as well disconnected from me. I wasn't still asking info. Very rude, worst experience ever.. You need to train people on respect and customer service.

We made a reservation through Priceline. We were traveling on United Airlines and our 1st flight was delayed which caused us to miss our second or connecting flight. We called both parties; Hotel and Priceline at the AIRPORT. Hotel said they can't help because we used a 3rd party (Priceline) and Priceline said they can't help or make changes to our reservation and that we would be a No-Show. When we arrived the next day the hotel made us pay for the rooms that we already paid for through Priceline. Essentially we paid Priceline for our rooms ($2,300) and had to pay the Hotel again for the same rooms. We have reached out Priceline about 7 times to resolve this issue, but they have not refunded our monies. Take caution when using Priceline because the entire process is a time consuming hassle. We have paid close to $4,000 for Hotel reservations that should have only cost us $2,000.

I reserved a rental car, supplied my flight information, and paid for my car in advance. I stayed in contact with Thrifty Car rental and I was assured that my car would be ready once I landed to a person which appeared to be at an off-site location different from where I was picking up my car only to be told that the counter desk would be open until 2:00 AM and that since I prepaid for my car that I wouldn't have any problem. Upon arriving at the counter desk of Thrifty I saw several families with small children left to fend for themselves. I was heartbroken and glad that I had the resources to get a hotel in close distance to the airport. That cost me over $200 and a lost day from my business trip.

First off Priceline r does not give your accurate rating. We rate to pay a hundred dollars more for the room. Then when something goes wrong with your reservation they find a way to not have to give out refunds. They don't really have updated information on the hotels. Ex we were supposed to be at a hotel with a pool and they had one but it was bone dry. Also they were supposed to have Wi-Fi and it wasn’t available in the area where my hotel was located. Customer service has little patience and does not care to really resolve the situation.

So I booked a hotel for a week in Houston yesterday. I get down here today to the hotel and the front desk lady tells me "the card declined". I said, "Well I paid through Priceline and it has already been taken out of my account.." The lady says, "I understand." Priceline's card declined. I could not believe that their card declined. So I now had to call Priceline, wait over an hour and finally got them to find another card to approve this hotel stay... Do not use them. I know I'm not going to.

Had to reboook/cancel my flight because my mother passed away. Had to go back and forth with Priceline and China Airlines to get the waiver. Waiver processed the week before we had to leave according to emails from China Airlines New York office. Priceline would not call them even though that office said they would provide the waiver info if they called. Following week, Priceline still said they didn’t have the information. I kept pressing them to call China Airlines and they immediately provided the waiver. Now, because Priceline dragged their feet, the prices or hundreds of dollars more than last week when I checked. Customer support at Priceline would not provide any compensation and blamed China Airlines while omitting the fact that the only reason they got the waiver information was because I pushed them to call for it. Super disappointed.

On July 8th, 2023 American Airlines delayed me from checking my bags and caused me to miss my flight. I called Priceline the same day and they would not issue a refund or credit for the flight I never took and the hotel that I never stayed at and the hotel never charged me. It is criminal how they refuse to issue refunds and trip credits. They stole $800 dollars of my money and I fought for 2 months but only was able to speak to foreigners from another country that use talking points and excuses to not refund my money. I been a customer with Priceline for over 20 yrs but I will be a customer no more.

"Congrats, your rental car for Saturday, September 23, 2023 is confirmed!" **...I called 2 hours before I suppose to get vehicle (suburban or similar) and they assured me that everything is going to be fine. I arrived 11:58am at Enterprise and they told me that they never had suburban or any luxury vehicles or even similar car that would hold 6 passengers..I was send to airport to try there but without reservation over there everything was booked. We almost missed the wedding.

BEWARE of deals on Priceline. I realized today that they set up my reservation for the incorrect hotel (it's over an hour away from the hotel they were supposed to book for me). Even though they admit this is completely their mistake, they are refusing to correct it. I will never use Priceline again.

I tried to extend my stay at a La Quinta Inn and the software, without notifying me, had me book at another hotel. I noticed the error immediately and contacted customer service who refused to refund this money. Spoke to a supervisor who said the same thing. Their software sent me to a different hotel and now I have to move locations as they refuse to refund my reservation or even switch it although I tried to correct it minutes later.

I unfortunately had to cancel my trip. Spoke to 6 different people, all telling me different things. Wouldn’t do anything to help. Richard the last person I spoke to and got the job done! Thank you Richard!

You cannot cancel within 24 hours before arrival. Read the fine print if you can find it. We still haven't. Its 24 hours after reservation obviously. We only attempted to change dates and spent no less that 4 hours being sent from Priceline to the Hotel back to Priceline and back to the Hotel. They do this in hopes that you give up. You have better things to do with your life, don't rely on Priceline to help your holiday, business trip, or important event. THEY DO NOT CARE. If you like automated and offshore calling centers, have at it.

I have realized that I’ve booked in the wrong city and country. I immediately canceled my reservation and received confirmation. I rebooked another reservation in the right location. Two days later I looked at my bank statement and saw a charge for the room. I then contacted Priceline. They said it couldn’t be refunded. So I’m currently in one of the two rooms I’m paying for. They tell me there’s nothing they can do. I’m truly done with third party bookings. Because they have no power of issuing refunds they say. My suggestion is seal direct with the vendor no matter how much money they’re going to save you. It’s priceless.

This is the WORST experience that I’ve had with both Priceline and Hilton. Booked a roll in shower accessible room and at check-in, I specifically asked front desk if the room was accessible per my reservation. Front desk said it was. Only when I entered the room after check in did I discover that the room was not a roll-in shower per my reservation. I am in a wheelchair and cannot use a bathtub. Front desk said that they can’t do anything because I booked through Priceline. I showed them my confirmation that clearly said roll-in shower. Priceline said they can’t do anything because I already checked in, which I don’t understand since this has nothing to do with it being the wrong room. They said that a supervisor would call me back which never happened. Very very frustrated with the customer service from both Hilton and Priceline. Will never use either company again.

They just passed the ball between the airline and them, this site and customer service sucks. Been trying to get a refund since 8/15/23. No one answered, Priceline and airline are just stealing the money from people.

I booked a flight through Priceline to Atlanta with my son. We were ultimately travelling about 50 miles outside of Atlanta. I selected the car rental option through Priceline and paid for the rental with THRIFTY. When I arrived in Atlanta at 9PM and went to the car rental desk the yelled at everyone on the line, "We are closing and have no more cars... If you paid for your reservation already through a third party agency, call them and get a refund". We had to take a Uber to our final destination and find a rental there. I then had to call Priceline three times over a week to get a refund finally. How can I trust Priceline or Thrifty in the future.

I went to Puerto Rico in March. While booking everything on their app I was told I could rent a car for $7 a day. I took the offer. When I got there the car was filthy inside and out and I was charge almost $500 for insurance and fees. I was also told if I left the city of San Juan, I would be charge an extra $100 a day because the car was being tracked. I report all this to Priceline and sent pic and I was told it's nothing they can do. I said, "If I report something thru PayPal and it's not what the seller offered they give me my money back not saying you're them but you should be able to do something." They says they would escalate the situation but nothing was ever done.

I purchased a hotel stay on Priceline. When arriving at the hotel it looked unsafe. I asked for a refund and Priceline would not refund me my money back for my 2 night stay and had to go elsewhere and pay for another hotel!!

Do NOT, I repeat, Do NOT ever do business with this shady company. They will not stand behind you no matter your circumstances. Once they have your money, you are nothing to them. Emergency medical procedures, funerals, and anything of the sort does not matter to them. They even tried to blame the hotel, but I called the hotel and spoke to 3 people including a supervisor and they asked me to call Priceline and have them reach out to the Hotel and ask for them by name and they would approve a refund. Priceline still won't budge. Don't get SCAMMED! Stay far away from this company and any subsidiary they own (Booking.com). Never again.

When booking a flight on Priceline the option of seat selection is offered. I selected seats at a quoted price of $139.50. When I received my confirmation I was told the seats were not available. I was given a refund on $25.00. It is not possible to speak with an agent. Email or Chat is not possible. The flight was confirmed immediately, followed by the notice of unavailability of seats and refund. This is fraud. There is a reason you are not able to contact Priceline. I will never go through them again. Consumer beware.

Priceline is not a reputable company. Customers must be made aware of the full on reluctance and blatant disrespect of our hard earned money. The company's third-party booking services is a money grab, so be vigilant if you decide to use this so-called- 'service provider'. The communication is egregious with unfair policies. The companies agents are unhelpful, so don't bother to call. I booked 1 night and cancelled less than 1 hour due to circumstances beyond my control. There was a safety issue with UA. Flight delayed almost 10 hours. Priceline did not offer a solution, they did not offer a compromise, they did not offer a courtesy for up to 1 year to honour the booking such as a gift card...nothing. The company simply wanted to take my money.

Horrible experience with not being able to adjust my rental. Paid a premium rate that should have included an adjustment on the length of the rental. Was told by customer service via chat that I could adjust it - not able to change. Bad experience, will not recommend!

Don't prepaid thru Priceline. No refund even if you have a family emergency or any reason at all for cancelation. WILL NOT BOOK OR PREPAY FOR ANY RESERVATION AT PRICELINE AGAIN. Placed hotel reservations at Quality Inn and suites in Kansas city ks thru Priceline. Prepaid for rooms for 3 days. Stayed at the hotel for first day. Next day I had to cancel for family Emergency. Advised manager of the hotel. He stated, "You can not get a refund for Reservation." States that you cannot cancel for refund. Either you have to stay in the hotel but you cannot get a refund if you have a family emergency. Nonrefundable.

I had issues with my flight and rental and both times I was told to reach out to the airline and rental companies myself. They did not even attempt to take some of the stress off me even with me having the trip protection plan. This will probably be my last time using them for a while and I will definitely not be adding the protection plan on the near future if this continues to happen.

A flight was made on Priceline. Within 24 hr. 3 hrs from booking my flight. I was not able to travel due to a medical condition that I have. I Was asking for a refund or credit. The online person was not able to provide me with any help or help me resolve my situation. I asked to talk to a representative live but the number that they provided me gave me the computer run around and was not able to talk to a live agent? I online for almost 45 min. Text someone that either was a robot or ??? Just wanted to get a credit of $45 that I could use in the future? It also told me to contact the airlines which I did with no luck??? What to do??

Complete Fail on Priceline. Booked an entire package (airline, hotel, and car) for my Ireland package. Come to find out they input the dates incorrectly for my hotel and shorted us an entire day so we had nowhere to go the last day of our stay. I was told by Priceline that it was my responsibility to make sure THEY put the right dates in for my entire stay. So as a customer I can not rely on Priceline to do what they say they will do and to back their deal. I also paid for insurance through Allianz Global Assistance to make sure I was covered on my trip and they literally were no help. Highly suggest you don’t use this company. Worst experience to be stuck in a foreign country with nowhere to stay.

Booked a hotel. Looked decent. When got there trash wanted a refund was denied even though never stepped foot inside hotel. Priceline is trash. Call hotels directly. Maybe Priceline won’t take hotels money and they can fix them up. Will never use Priceline again. Place is not good.

This was the worst customer service I've ever had. I was given no alternative no true compensation for the fact that they didn't actually our reservation but we paid in advance and it wasn't guaranteed. And when they called it was already 8:30 at night the night of the reservation and they wanted me to pay more to be able to still have a room somewhere else. And then when I said I couldn't because I didn't have any more money they offered me $20 in addition to my refund which isn't going to get here for 3 days. Please don't use Priceline if you want to guaranteed room for the night or if you want your reservation to actually mean anything. Does Priceline doesn't guarantee you a room even if you pay in advance. You'll end up sleeping in a car with only an extra 20 bucks and your money not even return to you on the spot.

They tell you that you have until a certain date to cancel, but in their policy fine print, it makes it impossible to actually cancel on that day. For example, I was told that I could cancel up until the 15th but the fine print said up until 12 AM on the 15th which makes no sense at all. That’s essentially the 14th. they made me jump through a whole bunch of hoops but still wouldn’t cancel a reservation more than 24 hours before check-in, without charge. DON’T TRUST these guys.

I booked a room through Priceline website 9/12/23 for 128 for room at Shilo Inn in Bend Oregon. They then charged me 168 and when I called about the difference they said there is nothing they can do! Even though my receipt stated the price for 128! They have lost my business.

I was booked in a hotel that was full of roaches Little bitty ones and really big ones in the bed, in the shower, in the refrigerator, on the wall, on the floor, on the chair, on the table. I was there 5 minutes. The representative from Priceline apologize that the hotel did not meet my standards. Like my standards were so high that I couldn't sleep with roaches. Come on man. I was told by the clerk that I can have a full refund. All Priceline would have to do is call him and verify. The employee named Gabriel was extremely rude and refused to call the hotel to verify that I can have a full refund.

Priceline overcharged us $306.42! On June 2, 2023 we rented an Avis Rental Car for $1,588.14 from 7/26/23 - 8/11/23 through Priceline. We were told we could lock in this 35% discount by paying now. So we did. When we picked up our rental car at the Bangor International Airport on 7/26/23, Avis told us to contact Priceline for a reimbursement because the actual total was only $1,280.72.

Priceline. The people that work at priceline are incompetent, heartless monsters. I deserve a full refund for what they did to me. On sept 9, I booked a room at Extended Stay America. It was particularly important that you understand I booked this room specifically to relax before a very stressful event taking place on the following Monday. At 8 pm Sept 9, I received an email that said “extend your stay for only $62”. I was thrilled as I didn't have much money, and I really needed the extra day to sleep in, and relax as I have Crohn’s disease.

They offer you to cancel within 43 hours from booking but when I tried to do so at hour 42 the automated system said I will get full refund but then it didn’t process the refund and hang up on me and when I called the price company they pretended to be polite and they are trying to help me but at the same time they wouldn’t process the refund even though I was asking refund before my time was expired. So they are scammer and don’t honor their own system. If they promise full refund by. Certain time then I don’t understand why I wasn’t issued a refund in the proper time and instead of helping me the supervisor hung up on me, claiming she can’t do anything about it even though I was calling in the time duration that was allowed. Very frustrating and disappointed to trust that company.

This was the worst mistake of my life. I lost my 6000 dollars and the most waited trip of my life due to this horrible company. I booked for a trip to London. They booked me for United Airlines which was the nastiest experience, My 70 years old mother was harassed by the waitress in two flights. I was also bullied by a ** Racist air hostess. Was hoping to feel relaxed in hotel Millennium Gloucester Hotel London Kensington, It was the worst NIGHTMARE OF MY LIFE. When I reached they took my luggage and did not bring to room for 30 minutes, kept calling and finally they brought it. I had requested a handicapped room but was given a regular one with a very dirty, moldy bathroom which had a very deep tub, I requested them to give me a handiCAPPED room again and they officered me to the basement room with a very nasty bathroom. There was no phone service in the room, I called from my cell phone and they never fixed it.

I have had a horrible experience trying to get a rental car!!! All Thanks to the utterly USELESS company known as Priceline!! I won't even get my money back for OVER 2 weeks!! $305, I needed that money to rent a car now, for in the second week of September!!

Booked a flight reservation on August 28TH and cancelled within two hours because I had the wrong date. Their policy states that you can cancel within 24 hours and get a full refund =. We are now two weeks in and they told me to take it up with Spirit Airlines. Spirit told me I must deal with Priceline because that’s who sold me the tickets. Every day Priceline tells me I’ll have a refund by end of business day. I just called them again and the same story. I asked her why they can’t refund me and they deal with Spirit and she told me she is disconnecting me and hung up on me. So unprofessional. Never booking through them again.

Made a reservation for a hotel and was overcharged by $100.00. I encourage you to go directly to the source hotel by email, a phone call, or on their website FIRST before you use Priceline to make a reservation. Priceline will "sneak" an additional charge per night without it being obvious at checkout. WATCH OUT!!!

As someone who travels regularly for work as well as family commitments I have used this service and others regularly. However, this is the second time I have been suggested to wait on booking, booked a “flexible cancellation” room, and then when one slightly closer to my destination (that was actually going to be more expensive) or due to a flight issue have been told that I cannot cancel the reservation. A reservation I had made not even an hour earlier with the reason being due to it being less than 24 hours from check in.

I made a reservation in Lake Wales Florida two weeks prior at Royal Inn on S hwy 27. My email says check in is at 12pm. I went at 10am because we made it in the state a couple hrs early so I wanted to pay ahead of time. The guy there Sam or Sammy said, "Check in is at 3pm but you can try back at 1pm." I said I will have to contact priceline because they said 12pm is check in and he said that's fine but with an attitude. I tried calling Priceline and their automated machines all say, "We are having problems. Try your call again" and automatically hangs up on me. I drove 18 hrs just to be told I can't check in when I was told I could.

I booked a rental car through Priceline website for my recent trip to Charlotte with Hertz. I first was charged for the 4 day rental from Priceline for 330 dollars. When I arrived in Charlotte and picked up my vehicle they asked for a credit card in case of an incident, but then charged me 344 dollars in the end. When I reached out to Priceline they said there was nothing they could do because of the “extra purchase” of gas that I made at the desk. I need to go through Hertz, when I went to Hertz they also said there is nothing they can do. So rather than paying the difference of 14 dollars I had to pay twice for a vehicle. It makes absolutely no sense to me and I don’t understand using a booking website if they can’t handle the simplest of issues like a bill or difference in charge or refund. I will never use either company again. Customer service is nonexistent.

I booked a hotel through them and was charged more than the actual hotel charges. Also, the hotel charged me so now I’m paying $700+ dollars for a 2 star hotel for 2 nights. Priceline told me they would cancel my reservation. They have not. Also, the website states clear as day no cancellation fee. Yeah, I guess that’s not true. They are trying to make the hotel refund my money while they still charge $460 and the hotel charge is $362. So how is that fair to be out almost $100 that’s not a no-fee cancellation!!!! I’m super mad. I could have just walked into the hotel and paid $362 but now pay that plus $460 because I used Priceline. Huge mistake! Never again. Don’t use them, people. I would still have $460 in my account if I had not used Priceline.

We purchased airfare, car rental & hotel through Priceline. The review is specifically on Priceline horrible customer service with regards to our purchase of 3 nights at Silver Lake Hotel LA, California. My reviews on Silver Lake are already listed, basically the hotel is horrible beyond belief! So I won't repeat that here. We contacted Priceline to confirm I only stayed at Silver Lake 1 night vs the original 3 nights paid for. Priceline was already aware of that, they could see I reserved new hotel for the other 2 nights. However told me unfortunately no refund, period end of conversation. So Priceline decided keep our money for those 2 nights and just told us essentially too bad! Priceline, hope those 2 nights were worth it, you just lost family of 10 as customers.

After booking a hotel reservation, that clearly stated, REFUNDABLE. The hotel was a dump. Holes in sheets, only two towels, no washcloths no soap. I did not stay. Priceline tells me I cannot get a refund. Because I used a non refundable booking. No Priceline. It clearly said REFUNDABLE. NEVER AGAIN.

Priceline put me with Dollar Car Rental, with a quote of $86.79 for 2 days of rental of an economy car at Raleigh-Durham airport. I ended up with a bill of $150.05. First the daily rental charged was $34.99 instead of $27.65 as quoted. Then Dollar gave me 3 options and I picked the basic option of coverage. They did not give me the option of opting out. Ended up adding another $19.98. Then they sold us the Toll Charges package for $27.98 when we absolutely encountered no toll at all. We tried to call on the first day but were never able to talk to an agent about these charges.

I asked to cancel my car and hotel reservations just a few hours after booking and they said cannot help me. Never thought a company like this still exists. I will never use Priceline again and will definitely tell everyone about my experience.

I called customer service to let them know a property I booked was nasty and I checked out early morning and wanted to be refunded. They said they called the hotel and the hotel said I was a no-show. I gave Priceline my receipt and very specific details to show I was there. They told me they have to go by what the property says and not refund me. I showed where I even used a different credit card at the property and they still went with what the property stated. Basically calling me a liar.

I was traveling to Louisville to spend the weekend and then pick up my car rental to head to business in Georgetown KY. I booked my flights and car rental through Priceline. Two days before picking up my car at 4 PM I attempted to change the pick up time by 4 hours to 12 noon. Through chats, both Thrifty and Priceline told me that the other Company would have to change the reservation.

I lost 3K through Priceline during the pandemic. I had booked a flight for my husband and myself to the UK, planning on a summer vacation, but had to cancel because of Covid. Priceline promised they'd hold the funds for me and I could rebook at any time. They didn't put any time stipulations on it. We're finally in a position where we can travel again, so I checked my Priceline account. They didn't have any record of it. I contacted them twice and they told me to contact the airline. I contacted the airline and they told me to contact Priceline. Priceline says they can't help me, so essentially all the money I put towards this vacation is gone. I would use extreme caution booking anything in advance through Priceline in these uncertain times because they will take your money and won't give you anything in return.

We booked a hotel you promote on your site that had MAJOR safety and sanitary concerns, including photos of broken door locks/windows and cockroaches on the bed when we walked into the room. Your team took zero responsibility whatsoever and said it's up to the hotel to decide if they'll issue a refund, which to date they have not. I haven't used Priceline in years, and this is a true display as to why you are a terrible company - no responsibilty for what you promote whatsoever, even when it's a major safety concern. Rika (supervisor) was terrible and offered no solution or concern or resolution.

Priceline are thieves! I booked a refundable standard room (at a higher price) and a few days later asked to upgrade to a nicer room. These people said they can’t and I would have to cancel the original booking at a penalty that is 1/2 the cost and then make a second booking for the room I actually want. The prices are not discounted…They are actually higher than most other sites so it's not like I got a good deal to begin with. Despite it all, I stayed loyal to have some status with Priceline but I have always lost money or had some sort of issue with their policy every time I book with them.

I had booked a hotel back in March for September 1-3 visit. I went to check into hotel and was told it was a smoking room. I said I don’t smoke I would prefer a nonsmoking room. They are booked up. No other rooms available. (It is Bama game weekend) So I have no choice but to stay. I wake up the next morning with migraine from the smoke smell. I ask if I can get refund if we check out. I’m told I have to go through Priceline. I call them and told they need to call hotel. Manager isn’t in so will need to call back in 30 minutes. I call back same thing. Call back so I wait 3 hours. Call back and placed on hold.

The hotel that I booked through Priceline was falsely advertised. The jacuzzi and sauna were not working. Not to mention the tv, toilet, and AC were not functioning properly. Priceline was quick to communicate which is why I’m giving them 2 stars and not 1. However, they didn’t offer acceptable solutions or compensation. I believe they offered 15% off on my next 1 night stay, which is laughable since this trip was $420 for two nights. Will never use priceline again.

My flight got cancelled by airlines and got an email about cancellation and processing my refund. But till the date I have not received. Every time I call, customer service and get promised of getting my money back. Very poor service, it is so frustrating, getting my money back would be so difficult, which I never have thought.

I was very specific regarding a need for a refrigerator. The room didn't have a small refrigerator, needless to say a great inconvenience. Called Priceline and was told the only thing they could do was give a coupon for next hotel experience, I will never use Priceline again. The Agent didn't even know how much the coupon offered, it is only 5%, that doesn't cover the cost for the inconvience this caused.

Called and made reservation for a hotel in ME. Found out my sister had already booked a room. Called Priceline back within 10 minutes to cancel. Was told to call hotel directly to cancel. Called the hotel and canceled. Get my credit card bill and was charged for reservation. Called Priceline and was told that they didn’t have any record of my reservation and or cancellation. Then was told I had to call a “third party“ number. I called and was told that I didn’t cancel with Priceline and it was beyond the 24-hour time frame and that it states that in the policy on website. So after giving all my information with booking and hotel cancellation I still do not have a resolution.

I booked a hotel with a king bed and a wrap around balcony facing the ocean When I got to the hotel, they informed me that Priceline didn't reserve that room. They reserved a regular room. 2 full size beds and a tiny balcony facing a building. This is our 1 year anniversary weekend. I spent almost 2 hours arguing with priceline and they said there is nothing they can do. I've been a gold vip member with them for almost 10 years and this is how I'm treated. This is bait and switch! They should have given me a refund or credit for their mistake. DON'T EVER USE PRICELINE. THEY ARE CROOKS, HAVE NO INTEGRITY, AND COULDN'T CARE LESS ABOUT HUMAN BEINGS. I WANT MY MONEY BACK!

Frontier Airlines charge for seats and carryon, so I paid more then using other airline, also flight was delay for 2 hours, then Allied car rental made me wait 3 hours to get a dirty car with mechanical problems like steering wheel with too much play, tire pressure light on, on report they put that everything was go after me telling about the problems, gas tank at 1/2 and they put 5/8 on the report when I asked to change the car, the employee told me that I will have to wait more so I decide to go, I already waste 3 hours of my trip getting the rental car, it was a mess, my first day in Puerto Rico was lost because of those cheap companies

Super erroneous information on this location. Don’t try getting off the subway at night! Advertised as Redhook and after a 7 block walk. I came to a Bug infested hotel, nowhere near red hook! Walked out in 30 min and still got a $20 charge hotel charge. Response from Priceline- Go pound sand. Ouch! Big Mistake Capt Kirk.

I rented a car through Priceline and had a terrible experience. Clearly on their website, it was stated that you could cancel at any time. So I chose a car that I was going to need while I was getting repairs on my vehicle. They were able to finish the repairs my vehicle quickly And I was able to return the car early. Priceline refused to give me any sort of refund or coupons towards another rental. They’re rude to me on the phone and would not budge. I will never use this company ever again.

Hotel was not as represented. Filthy and unsafe to be more accurate. Smelled of smoke, heavily stained carpets. Unhealthy to stay in. Priceline refused to help. Offered a 15 percent discount. Will never use them again.

I purchased rooms on Priceline like I always do, when I take my trips. This time I paid for my trip arrived at the location and was asked for my credit card for incidentals. I gave my card and realized they card me for the entire price of the hotel for the number of nights I booked and it was way lower than Priceline. Priceline charged $340.** and the hotel charged me $276 for the four nights. I still have the hotel charge that I am fighting since I already paid for the trip through Priceline. Also, Priceline was no help with getting the second charge off my card, still working on getting it off. Priceline is a scam, they don’t give you the cheapest price like they say!!!!

We booked our flights home to Newfoundland and Priceline flights selected were Air North Calgary to Edmonton. We were not informed until our bags were out through that we’d have to collect our luggage again in Edmonton and go back through security to catch our West Jet flight. We arrived in Edmonton with less than 45 minutes to collect baggage and then get back through security and check our bags again. At this point our West Jet flight had done its final boarding call and we informed we had missed our flight. Priceline would not rebook us for our flight from Edmonton to St John's. We were stranded in Edmonton.

Wish I could post pics taken once I arrived at the Rodeway Inn in Lawton OK. The rooms were filthy. The tubs are dirty. The pillows had no pillowcases. The blankets were just thrown on the bed. Priceline didn’t care. Stop spending your money with them. They’re no good. They refused to refund me. We’re getting bit up and they’re offering a coupon on my next booking. I’ll never book with them ever again!

When I booked through Priceline, it advertised $47/day. AFTER I CHECKED OUT AND PAID, the receipt said the price changed to $79/day with no warning or confirmation. In summary, I clicked AND CONFIRMED one price ($47/day), and it CHARGED ME a different price ($79/day). Classic bait and switch scam, no two ways about it. After HOURS on the phone with customer service, hung up on several times and disrespected, there was no resolution. I will never use Priceline or any of its affiliate services again.

I made a hotel reservation for my granddaughter. In Utah. I was not told that she might have to pay a 150 deposit. After she had stayed 2 nights, they forced her to check out. I'm told her she would have to pay behind $50 to check in. I called Priceline with whom I booked this motel room and told them that I wanted a refund. I was told that I could not receive a refund because it was non-refundable. Priceline never told me about the $150 and I am angry. Their customer service is horrible.

Cancellation scam alert: Priceline refuses refunds and, instead, offers flight credit for American Airlines, which cannot be conveniently redeemed online. They request customers to call and endure long waits, approximately 45 minutes, to use the credit. It's advisable to skip purchasing through them and, instead, consider directly booking with American Airlines. Such issues haven't arisen when using Travelocity.

Booked a trip to Panama City beach and hurricane Idalia is hitting Florida Gulf Coast. I had to cancel for the life threatening for my family. They refused to give me a refund for hotel and car rental. Do not use them. Crooked company. Conf#** and pin#**.