
Motel 6 Reviews
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About Motel 6
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Motel 6 provides budget-friendly accommodations across the United States and Canada. The chain primarily serves road travelers and budget-conscious guests. Founded in 1962, Motel 6 offers pet-friendly policies and a straightforward booking process.
Visit www.motel6.com/#/home- Affordable pricing
- Quick problem resolution
- Inconsistent cleanliness standards
- Issues with room amenities
Motel 6 Reviews
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Reviewed Aug. 23, 2017
Well let's start with the smell of pot EVERYWHERE and if you want a manager he will not talk to you and when you say there is a dog barking 24 hours 7 days a week they do nothing. Drug dealers try to sell you stuff at the pool. The only good thing is that the Milford police drive through every hour. I found a drug pipe under the chair in my room the 4th day when I ask the maid if I could vacuum my room. How good could my room have to been cleaned before. Now after my boyfriend complained they want to send maid service to our room after 17 days. WOW. That room is cleaner than when we rented it. I EVEN CLEAN THE TOILET!!! THIS PLACE IS BAD!!! HOPE THIS PLACE GETS CHECKED OUT!!! UNDER NEW OWNERS IT CAN BE NICE!!! I feel bad for the families that are paying too much for their kid inhaling pot all day!!! The owner need rehab.
Reviewed Aug. 21, 2017
Upon check in: Need more towels. Burn hole in pillowcase. Dirty bedspreads. Broken toilet tank lid. Toilet tank would not fill. Used ice bucket with water to flush toilet. Smoke alarm beeped every 90 sec. Needed new battery. Bathroom door would not shut completely for privacy. Complained to duty clerk at 10:30 P.M. Told to check with owner in A.M. Checked with duty clerk at 8 A.M. Told to come back later. We had to leave and called again about 10 A.M. Owner still not there, was told that the owner would return my call and gave the clerk my cell #. Called again on 8/21/2017 at 2:00 P.M. EDT, owner still not there, duty clerk took my phone # again and was told to expect a return call.
Reviewed Aug. 21, 2017
Motel 6 195 E. Tropicana Las vegas, NV. - Came to front desk and asked for manager and was told he was running errands. I then explained to them my issue and they had a big security guard rudely get in my face and push me out the door. I was frightened by these ** people and embarrassed. I would recommend to not stay here or even come close especially if you have children.
Reviewed Aug. 20, 2017
My friend and I along with our sons' was traveling from Atlanta, GA to Chattanooga, TN. We decided to stay overnight in East Ridge, Tn. We arrived at approx 3:50 pm and paid 70.00 cash for a room with 2 double beds. It was hot out and boys wanted to go swim. So we put our stuff in room and went to pool for couple hours. About 10:00 we were all ready to settle in for evening, I pulled a nasty stained thin bed cover back and to my surprise there was a dead bug on sheet. EWWW... It gets much worse. I just took that sheet off bed and was ok with just one sheet. Around midnight I was awoken by an intense urge to scratch my feet and legs. My friend Christy was already awake with same problem. So were our sons - we pulled covers back and was shocked -- there was bed bug feces along with blood stains on mattress. I ran into the bathroom and threw up for 10 min.
We took pics of the vile and unsanitary conditions we saw. Around 2:30 in morning we all agreed to cut our vacation short and go home! So I went to the office and told lady working (didn't get her name but she was a ** lady working the night shift on Fri Aug 18th thru Sat am Aug 19th 2017.) that we were leaving due to bedbugs and I wanted my money back or at least half of it. She said No she couldn't do that, I advised her I was calling Tenn board of health, BBB, filing a bed bug report -- and by the way Motel 6 has another complaint from 2016 that never got any attention or resolved. DON'T STAY AT MOTEL 6 -- EAST RIDGE TN!!!
Reviewed Aug. 6, 2017
Motel 6 in front royal VA - I arrived at the motel to find out that the pool outside was drained and that's the main reason I have stayed here in the past. I specifically reserved a room with 2 double beds on 1st floor a month in advance and I ended up with a King bed and the room had no table to sit at. The sink in the bathroom was so small that I had no room to put my toiletries. The door had a gap around it after it was shut big enough to see thru if needed.
The Lobby had to have been 90 degrees and there was no coffee pot in the room and the coffee pot in the lobby was so small that it had to continuously be filled and the coffee was so bad that we ended up at 7-11 getting coffee. This is a ridiculous place and we will never stay there again. Housekeeping came in and emptied my trash and did not even clean bathroom or make bed up.There was hair in the bathtub :( When I opened the drawer in the nightstand it fell over because it was being held up by a piece of wood...
Reviewed Aug. 5, 2017
Motel 6 in Roswell, NM is by far the most disgusting place I have ever stayed at. The bathroom was dirty, smelled like pee and the towels were dingy with hair on them. The comforter had blood on it and the sheets were dirty. The clerk was outside arguing with her boyfriend while people were ready to check in and there were people smoking ** in the elevator. Not a family motel at all and I will never stay at another Motel 6 again.
Reviewed Aug. 1, 2017
Hotel in Seaford, DE charged me $141 for a king room. When I called Motel 6 headquarters to complain, all the representative did was argue with me. He hardly let me speak without interruption. So, I came here. Disgusting and dirty room. For $141, all I got was a bed, 2 hard chairs, table with TV, dirty and disgusting bathroom, toilet seat not secured, microwave and fridge (which I didn't even want to look in). Everything skeeved me out. There were no tissues, no alarm clock, no toiletries, no hair dryer, no extra pillows (king bed only came with 3), no extra blankets, no closet, no coffee maker. The walls had holes and were very dirty. I felt very dirty and unsafe. I didn't even shower there in the morning. I would have preferred to sleep in my car. DISGUSTING!!!
Reviewed July 26, 2017
Okay I stayed in Sylmar hotel Motel 6 and I was very disappointed to say the least. The people in front were absolutely the rudest people I've ever spoken to. They judge me because I was dirty from work they spied on me the whole time. I could hear him walking outside the door making rude comments. Later that day I got back to my room late and it seemed like someone was going through my stuff so I looked around things seem weird. I look up in the AC vent and there I found liquid LSD believe it or not wow I took it with me for sample. Then the next week I try to check in on Monday and they said that I had damaged room call my boss made a big stink about it claim that I broke everything in there and I had thousands of dollars worth of damage obviously the maintenance wanted his LSD back... That wasn't going to happen so they called my boss and said I damaged the room.
I have not done anything wrong I might have left a couple pieces of trash on the ground but other than that the room was just like I found it. These people are drug artists and they seem to be running a racket of prostitution or something and over there this is a rooms and Sylmar you probably can't sleep there cuz all night long I hear people babbling and stuff going on around me this is the worst place I've ever stayed.
Reviewed July 25, 2017
I stay at Motel 6 Anaheim-Fullerton in CA. This hotel is nothing as what you see on the website. The rooms say nonsmoking but it's not. It smells very bad, strong cigarette odor. The white sheet on the bed had stains. The bathroom tub was dirty. The outside of the property was nasty. If you can, please never stay at this cheap nasty motel.
Reviewed July 24, 2017
I am writing this because... I have been staying in Motel 6 in Palm Springs and aside from being greeted by Jasmine ** sweet young lady… who was awesome. We also got another person who was though did accommodate our request... with a not so great attitude. I was bothered and asked her for her name and last name. She told me it's inappropriate to ask her for last name!!! And the fact that she made me feel? Meh... this is not the way you make a guest feel. RETRAIN YOUR EMPLOYEES. AND USE DISNEYLAND’S MOTTO... THE CUSTOMER IS NOT ALWAYS RIGHT... BUT THEY ARE... OUR GUEST.
Reviewed July 17, 2017
DO NOT STAY AT THE MOTEL 6 IN FARMINGTON, NM OR THE MOTEL 6 IN SANTA ANA/IRVINE CA AT 1717 DYER RD ORANGE COUNTY AIRPORT LOCATIONS!!! Let me start by saying that I have stayed at Motel 6 since I was a child with my mom on vacations and they were always clean, safe, and reasonably priced! That's when they were American owned and operated. Now they're mostly owned by middle eastern people who are very rude and the rooms are nasty and the types of people that hang around them is appalling! I recently took a two week long road trip with my 12 yr old daughter and my sister from north central Texas to the four corners, Winslow AZ, Grand Canyon, Sequoia National Park, San Francisco, Los Angeles, White Sands NM, and Roswell NM.
Our first stop was in Farmington NM at a Motel 6 on June 27, 2017. We got there and the room was DISGUSTING. Huge stain on the carpet that appeared to be blood that hadn't even attempted to be cleaned and the same thing splattered all over the drapes. The stench in the room was atrocious! To the point we wondered if someone had been murdered in there. My daughter would start coughing every time she walked in the room and she has asthma. After 2 hrs of trying to air the room out and soaking everything with Febreeze, while my daughter was in the pool so she didn't have to breath it, we still couldn't get the horrible smell out and my daughter continued to cough every time she walked in to the point her chest and throat were burning and I was afraid of a full blown asthma attack.
So despite the fact that we had just driven 20 hrs and it was getting late we decided to get a refund and found somewhere else to stay. The lady at the front desk was extremely nice and understanding. I would like to point out that she was an American. She had me fill out a form and my refund was back in my bank within 48 hrs. I wouldn't recommend this place to anyone simply because of the nastiness and the people that hung around outside that had apparently had their brains permanently fried from drug use. But the ladies at the front desk were very helpful and hospitable.
Now for our next Motel 6 experience on the same trip. This was on July 3, 2017. Motel 6 Santa Ana CA 1717 Dyer Dr near the Orange Co Airport. Again it was late when we got there and there was a gentleman in the lobby waiting on a manager for a refund because his room was so disgusting. Staff was extremely rude and unaccommodating from the time we walked in. But we decided to give it a shot thinking maybe the other guy was just really picky and we tried to just ignore the rudeness of the staff, it was late and we knew it would be hard to find a room around LA that was reasonably priced the day before a holiday. I asked for a room downstairs Or a building with elevators because im disabled and stairs are hard for me. We were given an upstairs room but in a building that had no elevators. Still we decided to tough it out.
We finally found the building with our room in it with no help from the staff. It's a closed building with the room doors inside. We asked for nonsmoking as my daughter has asthma. We opened the outside door to the hallway that our room was on and the smell of ** smoke was so strong it almost knocked us down and the smoke was thick. We hurry to the room to get out of the smoke and it was so bad our empty room smelled like it too! There were cigarette burns all over the floor, furniture, and bedding. The sheets were filthy and there was an ashtray in the room. I called the front desk and the man who answered was rude. I explained the situation and told him we asked for non smoking. He told me that the side of the hallway we were on was non smoking but the other side of the hall was smoking. (Like smoke doesn't travel). He said we could have a refund so I told him I would be down to discuss it and hung up.
My daughter and I went back to the front desk and I asked the man to do something about the other guests smoking ** so much that it was getting into our "nonsmoking" room. He told me I would have to call the police. I told him that it was not my job to deal with other guests and he should call them. He called and after a very short phone call he told me there was nothing anyone could do because ** is legal in California so I told him I would be back and we went back to the room where my sister was waiting. Between my sister and I both searching we finally found a different motel that wasn't too far away and was more expensive but we kind of had no choice. I could NOT let my child stay somewhere and breath that in. Not to mention the way the justice system works today I would've gone to jail for child endangerment for staying there and "letting" her breath it.
I went back down to the desk and asked for my refund. He got out a piece of paper and wrote our room number which was the WRONG room number. I asked him to change it 3 times to which he finally replied "I'll change it when I get ready to change it." After he filled some more stuff out he told me he would give it to the manager in the morning because he couldn't do the refund himself. I asked for a receipt or something in writing showing I would get my refund. He told me they have no way of printing receipts but he would give me a copy of the little paper he filled out for the manager which STILL had the wrong room number on it so of course I refused that. He said he could call the police again. I asked for what. Calling the first time didn't help any and he proceeded to tell me they would remove ME from the property for causing a disturbance! Because I wanted proof I was getting my refund?!
I told him it was ** and slid the room keys across the counter so they would be on his side of the desk and he wouldn't be able to claim that I didn't turn them in and I left. I called the motel back the next day to speak with the manager, who was of middle eastern descent by the way, and was told he didn't know if I would get a refund because the clerk from the night before told him that I THREW the room key cards at him! He would need to review the security video. I told him "Please do. I didn't throw anything." He also said since the police were called I was probably not entitled to a refund. I explained that the police were not called ON me they were called FOR me about the other guests smoking marijuana. He said it was up to corporate so I asked for corporate's number. Got it. I called and asked if it was corporate and was told yes so I proceeded to explain everything.
She put me on hold and called the manager and was told that I would be refunded the entire amount but the first night had already been refunded and the second night would be refunded but it would show up in my acct a day after the first night. "Corporate" told me that if it wasn't back in my acct within 3 days then I should call them back. Ok. Fine. After 3 days I still had no refund so I called corporate back to find out that it wasn't actually corporate it was the customer relations dept which might be part of corporate but not the main part I wanted to talk to. Anyway the man that answered escalated the issue and transferred me to someone "higher" up. This lady also checked with the manager while I was on hold and told me only the first night was refunded and I explained to her the separate dates yadda yadda yadda so she puts me on hold again.
Comes back and confirms that yes I was getting the entire amount but in two separate transactions. And when I told her I still had NO refund at all she puts me back on hold. While I was on hold I googled Motel 6 corporate and got a completely different number and called from my sister's phone. During this time I had been on hold for 24 min with the customer relations lady on MY phone at which time the call "disconnected." I continue to go over everything with the lady from the new "corporate" number and after being put on hold several times she also tells me I get a full refund but in two separate payments but it could be up to 15 days but their end shows it's been refunded so I should call my bank because they probably have it on hold. Finally the first nights refund shows up in my acct.
Days later after I'm back home from our trip. I still don't have the second night's refund and no manager has ever called me back. I had made calls to the actual Motel 6 in between calling corporate and customer relations to speak with the manager. Manager was either not there or was in meetings etc but never available to talk to me so a msg would be left for him to call. Never did. Still hasnt as of July 15, 2017. So I call my bank. They're not holding anything. There simply hasn't been a refund issued. Call "corporate" back. Now the story is "we don't know if you're getting a refund or not for night 2. It has just now made it to the motel';s assistant general manager and if you file a dispute through your bank then you definitely will not get a refund. Someone from corporate or the asst gen mgr of the motel will call you back within 24-48 hrs to let you know whats going on."
Surprise surprise it's been well over that timeline and no call. I called my bank back and was told to wait the full 15 days and if I still don't have a refund for the second night then they will refund my money and go after Motel 6 to get reimbursed since I didn't stay either night at the motel. Well what do you know? I FINALLY got my refund for the second night also just ONE day before my bank would've gone after them! No one should be treated the way we were treated and I'm sure I have been added to the "no rent list" that I've seen other customers talk about but no skin off of my back. I didn't plan on using a Motel 6 again anyway!?? I will miss the American owned or operated one on beach blvd across the street from the beach in Biloxi Beach MS. They are always clean, safe feeling, accommodating, and reasonably priced!
Reviewed July 15, 2017
Manager at hotel is very rude and discriminates against certain people according to their color or status financially. He constantly yelling at people as if he’s superior and degrades people. Talking to people as if he has no regard for humanity. Stayed here very many times and the price on the rooms is a set price and pets are always free at Motel 6 yet he charges more at times and always insists on cash. And charges me ten dollars more for each person. Says price set is for one person and ten additional for each person. I’m paying 80 for a single bed 2 people when price on ad says 58 for 2. Whenever he talks to people he yells. Never in a normal voice. He is constantly arguing with guests and fighting. And he never gives receipts.
Reviewed July 12, 2017
On June 5th 2017 I checked into the motel 6 in Wausau Wisconsin for one week, upon my stay I was not told that I had to clean my own room during my 7 day stay. After 3 days I contacted the front desk to ask if they could clean my room and was told no to do it myself, so I asked to have another room that was cleaned and was told no I could not have another room.
After the 2nd day of being there someone sent the police to my room and tried to have me arrested because I would not give them several hundreds of dollars that they requested so they kept calling the cops on me because I would not let them rob me. I asked for my money back so that I could leave and was told no and asked to speak to a manager and was told no and given a number to a housekeeper pretending to be the manager, I tried to call and reserve another room and the staff was very rude and kept hanging up on me each time I tried to ask them a question.
After I tried to pay for another day I was told to leave immediately, that I was not welcomed to stay at the motel ever again because someone called the cops on me and told that I could not speak to a supervisor or manager to just leave. I would like my money back for the inconvenience of rushing me out within a 15 minute notice and harassing me with the police.
Reviewed July 12, 2017
I have 2 small dogs and every place I looked wanted for me to pay for them just to sleep on the floor but Motel 6 was understanding of this and as long as your pets are behaved not a problem. I thank them for this and give them a great review. Motel 6 hwy 30 West Ft Worth Tx - great place and great people. Thank you.
Reviewed July 11, 2017
I thought Motel 6 was supposed to be designed for those love to travel but are on a budget. I chose Motel 6 because I have a friend that loves to enjoy life like everyone else but not rich. I certainly don't expect it to be anything like the Waldorf Astoria Hotel but the most important requirements are that it be clean and decent and in working order. At least the air conditioner and the shower and lights were working but the sheets were dirty with lipstick stains, the bedspread was damaged with cigarette burns and the room reeked of cigarette smoke and we chose non-smoking.
The cashier was unprofessional, I had to ask for my receipt after I paid. I can forego amenities including TV, pool, free coffee and free breakfast but NO ONE should have to sleep in dirty sheets. We are human beings, not pigs. Never again will I even give second thought to Motel 6 nor would I even recommend it to my worst enemy. Better get your act together and improve or you will spiral downwards and eventually be out of business.
Reviewed July 11, 2017
I booked a room for the Motel 6 in Altoona, LA on Booking.com. Room was filthy. 1st room was so dirty, refused that room. I paid an additional $40 for a "suite," as this was all that was available. Second room was dirty, urine on the toilet and floor, shower curtain was moldy, all floors dirty as well as refrigerator and freezer. I spent over an hour cleaning my room, as it was after 1 am and rooms in that area were booked, and did not want my family to stay in that squalor. (Also, I knew no cleaning staff was available at that time). I was given one night stay for free (was staying 3 nights), and was assured room would be cleaned before I returned that day from the amusement park. It was. Next day when I left for the park, I asked if my room would be cleaned, and Management assured me it would. It was not.
No clean towels, garbages not emptied, beds not made. Management stated she did not know what I wanted her to do, she stated, "I yell at the cleaning staff and they don't listen to me." Another guest was there speaking with her about his shower being rusty and not working. She was very rude to him, and spoke down to him. Management was so rude and uncaring of issues. Housekeeping room (directly across from my room) smelled of ** smoke, which my family had to walk through. Do not stay here!! I stayed here 2 years ago, and it was a nice, clean, wonderful experience. This was terrible!! Have contacted corporate with my concerns!!
Reviewed July 10, 2017
Nasty hotel. I just stayed at Motel 6 for 5 days in Texas City Texas. The motel was under construction. I did not know that. The first night the tv was not working so I reported it. A man came and took cover off cable, shook it around and said he would come in the morning to fix it. I waited he never showed up. I notified the office again and nobody showed up. Never got tv working properly. My room had roaches in it which did not sit too well with me. I went out to swim in the pool and it was filthy. You could not even see the bottom. Don't know when it was cleaned last. I never got in. Also there was a syringe on the ground as kids were playing by the table at the pool. I'll never stay at another Motel 6 ever. Now I see why they are so cheap to stay at.
Reviewed July 10, 2017
I would like to leave a review for a Motel 6 in West Des Moines Iowa. The room we stayed in was very unsatisfactory. The bathroom tub/shower was a problem. It was a triangle shape with a handicap seat. Both the tub and shower were uncomfortable to use; there was no room. The lights in the room would flicker on, and the light switches were installed upside down, which is a safety hazard.
Reviewed July 4, 2017
After a very exhausting and stressful day, around 3 a my hubby and I went to Motel 6 Old Sacramento off Richard's Blvd in Sacramento, CA building #1305. First off let begin with while checking in mind you it's 3a... They're in the process of already "evicting" a family of two boys younger than 5. One of the workers were new! So I tell him I want one night not knowing how this hotel policy is and get checked in. Around 12:30, one of housekeeping came and knocked on the door hella loud and kept knocking til I answered, then questioned me if I'm supposed to be in the room and asked if I paid, umm yes I paid just totally rude. So an hour passes by she comes back, knocks on the door and then even opened my dam door but she couldn't open it completely 'cause I had the lock on so I tell her that was wrong, hear the lady from HOUSEKEEPING telling me I didn't pay, where's the staff??
So I go talk to the office and I basically told her I paid and blah blah, so then she said, "Oh I'm sorry bout that I'ma leave a note for my manager," okay thanks then I get a call back in 45 mins later from her saying basically her manager said I gotta go 'cause after a certain time I guess then it counts for the next day. Wait. what??? Let me talk to him myself please, he now gets on the phone, sounding frustrated and now rude and basically treating me like I'm one of these bums tryna get over on him which is not the case. I never ever... left after check out time which I thought it's 11a but now it's 12p. I'm trying to explain everything to this man, and telling him if I knew it was just 4/6 hours I would of never paid 102 dam dollars. I even had my kids with me at that time. He straight told me I'm way past my time to check out, and I have 10 minutes to leave his premises or he'll call security!!!
Woohh I'm leaving, I'm leaving... like dude at least understand the confusion we had not flash on me and treat me and my kids like crap. Ohh but he did offer 5 percent discount if I wanted to say... umm no I'm leaving, not gonna be around all these people that hates their jobs so makes my stay hell. Asked the manager what his name was and he said PJ I believe I said what's your last, he cut me off and said you don't need my last name. That's all you need. I have NEVER been treated with messed up customer service on top of him saying I need receipt, the guy never gave me one.
So basically me and my family left, felt the uncomfortable hospitality and drive off. Just found my pink paper you're supposed to have in your car at all times... and I knew I wasn't crazy... but I honestly feel I shouldn't been treated like that way. He shouldn't be a manager if he can't even lead in his staff about customer service and hospitality when those are the main two things that should be judged when hiring.
OH and when my family tried to go to the Motel 6 in West sac later that day, the lady scanned my ID and told me she go not rent to me, and that I'm banned from EVERY MOTEL 6!! I'm just so disrespected, frustrated and just wanted to break but I know I could tell my story so they know what kind of employees they have at that location. All the other ones... thumbs up!! Specially on Elsie... Love em!!
Reviewed June 30, 2017
My experience is limited as my associate was asked to leave 1 hour after I paid for the night as he is an employee for me in that area. After they took my money, they saw the gentleman that was staying there and refused to let him stay. I went back the next morning to ask for my money back and the manager refused a refund. I plan to sue them in small claims as it is the principle and not the amount I am after. They took my money knowing very well that they were not going to let my associate stay.
This is a FRAUD and I want to let the country know it. Motel 6 is a TERRIBLE place to stay at. In reading some of the reviews, many others have experienced similar situations and I find that this is going on everywhere. I personally will advertise (for free) how bad Motel 6 is and will applaud the day that they go out of business and fire their discourteous manager employees. Last word to the wise, DON'T STAY HERE!
Reviewed June 29, 2017
MOTEL 6 - 1500 McCullough Blvd. Tupelo MS - Bedding, comforter, floor & bathroom are filthy. My husband and I drove over 1,000 miles and we are exhausted. It's been awhile since we stayed at Motel 6. It was not fancy but it was always clean. I was astounded that anyone has the nerve to charge guests to stay here!!! I asked for a new bedspread, as the old one had cigarette burns and old gum stuck all over it and received one that was worse. It has cigarette holes, bodily fluids, some kind of sticky black matter all over it. It smells like cigarettes and sex... And this was supposed to be a better comforter? I'm so angry... I'm laying on my rain coat, as there are sex stains on the bed. My beach towel is over me as I dare not use the sheet or comforter. I kept my clothes on, as did my husband. He used the beach towel under him with his rain coat as a cover. I have NEVER stayed in a hotel this nasty.
SHAME ON MOTEL 6. The only positive note, the lady who checked us in was pleasant. My husband was also upset thinking that a company like Travelocity would NEVER list such a hotel. Shame on them too! They are going to lose our business. If things were not bad enough I went to change the toilet roll... What I thought was all rust isn't. There is human feces where the toilet paper hangs. Thank God for hand sanitizer as there is not any soap or shampoo! This was beyond disgusting. I have dogs, while they can have some nasty behaviors. They have the good sense not to soil where they lay or eat. I can't say the same for whomever stayed here and for Motel 6, who steals your money with false advertisement, that thinks this is nastiness is acceptable to humans.
Reviewed June 26, 2017
On Friday June 23rd I arrived at the Lake Tahoe Motel Six at 6pm... The person at the desk was inept at handling the computer for check in and had no list of rooms that were ready. He said he had only been doing the front desk job for about a week and he probably would quit... Good attitude. There were six people waiting ahead of me with one woman had been waiting since 3pm to check in. She finally got a room and a key, came right back and said the door was open and there was stuff on the floor. Another person got a key and came right back and said the key did not work and it sounded like someone was in the room.
When they finally got to me, they checked my info in but said they could not give me a room for at least an hour because of the lack of room that were ready. At that time I said the hell with it and took my name off the reservation list. Went about a mile down the street and immediately found a room and paid double the rate Motel Six charged which was $200. Motel Six was a $100. I guess it is true that you get what you pay for. I will never book a room at another Motel Six and Tom Bodett will not be leaving the light on for me. Maybe Motel Six could refund the $100 difference between the two places... Ha! Ha!
Reviewed June 25, 2017
Never again will I go to a Motel 6. If I could give them a 0 stars I would. The place was overrun by homeless. The staff is rude. The place is NOT pet friendly. The place is dirty. The only good thing was the air conditioning.
Reviewed June 24, 2017
The Motel 6 in Seymour IN is very disgusting and extremely unfriendly. Beds were nasty, room's lock is broken, outside locks are broken, and all around nasty bed bug infested place. I don't recommend staying here.
Reviewed June 23, 2017
Stay at Motel 6 room 150 in Americus Georgia. This room was totally disgusting!! I don't think the room has been reminded since the motel was built. The tub, toilet, sink was old. Finish coming off the tub. Opened soap left on sink. Soap paper left in shower. Smoke detector on counter. Shower handle loose and corroded. TV had 2 remotes. One to turn TV on and another to change channels. A gap in front door about a 1 1/2 wide. Real safe! A.C. unit had filth in it. By microwave looked like coffee had been spilled. The only thing clean was the bed. We drove all night. We were exhausted. Had planned on two nights there. We spend about 2 hours there. I paid $66. For a dump. Called Motel 6. When they called the motel. They said they didn't have a room 150. Well we have picture of the room's door and everything else. Don't book at Motel 6 @ Americus Georgia.
Reviewed June 21, 2017
I have stayed at Motel 6 everywhere for years. Always a good experience. But on June 19, 2017, I had a reservation at the Motel 6 in Orange, TX. on 27 Street. I had stayed there the previous week for 3 days, checked out and went to visit relatives for a few days. Come back on the 19 to check in. Went into office there. I was meet by a very rude clerk. I noticed the manager was standing off to the side trying to hide down a hall, then heard the manager tell the motel clerk something in a different language that I couldn't understand. The clerk turned to me. Then said, "I'm not renting you a room, you owe us money." I ask how did he figure that??? He said I owed 57.00 from my last stay. I told him that I didn't, I checked out when I was supposed to, and if I had owed them money why wasn't it brought to my attention when I checked out...
He and the manager continued speaking in a different language. I was then told, "I'm not renting you a room, get off of my property." I was furious and shocked. I have seizures and a service dog for them. When I left the property I got back onto Interstate 10 heading towards Lake Charles in 530 rush hour traffic. While driving I started feeling really funny, my dog Cheyenne started doing like she does when she knows something is wrong, she gets close to me starts licking my face and arm to try and calm me down. She probably saved my life and others this day, I pulled to the shoulder and she and I did what we knew to do help each other out. Thankfully she kept me from having a FULL BLOWN seizure.
After I got to where I thought I could safely drive I found me another motel, checked in and rested. The next morning I called my doctor to make an appointment to see how bad the seizure was. Waiting to see doctors now. Hope Motel 6 and the employees of the property in Orange, TX really think before they treat people that way. Will be speaking with an attorney to see what he and my doctor think I should do. I can promise that I will NEVER STAY OR RECOMMEND STAYING AT MOTEL 6 ANYWHERE.
Reviewed June 21, 2017
We played for 3 nights at this motel. The halls smelled of ** and people in room down the hall were arguing at 4 am as I was woken up. Carpets in halls smelled and stained. Ice machine not working. Snack machine not working. Got to room and sheets were dirty and remote for TV had low battery indication. I asked for replacement batteries and never got them. Found people popping outside. Door to building open so anyone could come in. Desk clerk busy with personal phone. Did not even watch or care who was coming or going. Overall not sure how they can run this place in condition it is in.
Reviewed June 17, 2017
Avoid this location (Studio6 Atlanta Roswell #6025), Rm#172 was full of roaches, had to put my luggage on the bed. Guest relations and motel manager Mr ** have yet to accommodate me with my refund, everyone keeps passing the buck. Told me they will only refund half my money, and they wonder why people call them the Roach Motel! This was over a month ago! Sad.
Reviewed June 16, 2017
We purchased a 4 night stay online at the Motel 6 in South Eugene, Oregon, right off the I-5 freeway, starting Monday, June 12, 2017. Our experience was not good from the time we got there. We got there around 11:30 am, and we were told that there were no clean double bed rooms on the first floor at that time. The clerk said we could have a room down the hall, but we would have to wait for a few hours. She said she had no idea when it would be clean. We went to visit my family here in Eugene, and got to the room around 8 to 9 pm. When we got there we found that there was no refrigerator nor microwave nor coffeepot. We also found 2 wash rags that were dirty with makeup on them. He also checked the water, and it took forever to get warm water. While we were unhappy with all of this, we still stayed one night.
Also, I decided I wanted to go online, and went down to the office to get the password, and I was told that there were 2 prices if I wanted to go on, and it cost $2.99 or $4.99 for premium. (I have used the internet for years, so I didn't understand what that meant, but I didn't buy it anyway.) This motel has WiFi advertised on very large signs that are very visible from the freeway, and I thought this was terrible that we get there and we had to pay. I told the clerk no other place charges for WiFi and left the office. (This is crazy because even McDonald's has free WiFi.)
The next morning when we got up at around 6:30 am, and my husband had to use the bathroom, and it got plugged up. That was the last straw. We checked out and have gotten into a much better motel down town. We ordered this stay at Motel 6 because of staying at your motels in the past. We have stayed at a couple of them in Washington near the airport that have everything, so this is what we were expecting at the Eugene location. I have always had good thoughts about Motel 6, but this visit was disturbing, and now I don't know what to think.
Reviewed June 13, 2017
Motel 6 Lawton OK - We had stayed for one night this past April. We booked online. Was given one price then checked in and was over charged. Not to mention my husband is disabled and requires a handicapped Room which we were refused. He also has a service dog and person at check in complained she had allergies. We found feces on the sheets of one of the beds. Had to fight to get a refund. General manager is never there. I wouldn't recommend this place to a dead person. Won't stay there again.
Reviewed June 13, 2017
Because of a baseball tournament we booked a room for Saturday of Memorial Day weekend through Hotels.com. When I booked the room it said $66 a night, $76 and some change after taxes but was charged $81.23 when we got there. When I asked why the total kept changing I was told it was because the computers don't update till the weekend. Needing the room, I paid it but not before questioning the sign on the counter that stated if we were checking in a pet it had to be checked in at the front desk. I explained that when booking the room I didn't see anything about them allowing pets. I was assured that the rooms were cleaned properly and there shouldn't be an issue.
So we pull around to the side of the motel and go in. I can smell pet odor in the hallway and in the bedroom. So I go down the street to get food for us leaving my son's dad, my son and his friend at the motel. While I'm gone my son and his friend go to check out the pool. These are teenage boys and anyone with a teenage boy knows they don't really care about the conditions of things but these two teenage boys come back stating that they will not get in the pool. I asked why and they stated that it smelt bad and was disgustingly gross and dirty. So we sit down to eat and a bug crawls across one of the beds. This was the last straw and we had decided we were not going to stay there. We had strong storms rolling in so we received a message from the coach stating that they wanted to get the final game in before the storms hit and that we needed to get to the field ASAP.
So we went to the field actually hoping they lost because I didn't want to have to spend money on another motel/hotel. While at the game I talked to a few other people and they had some issues with cleanliness and a few other things as well. I had another parent who stayed at the Econolodge for not much more than I paid for the room at Motel 6 and received 2 King size beds without bugs and a pool that could be used. So we lost and we went to the motel to talk to the manager and explain that we would not be staying and why. They wouldn't even entertain the thought of even a partial refund so I drive 3.5 hours back home, getting home after midnight and being out $81. With Monday being a holiday I call the Motel 6 Corporate office and state my complaint. I receive a call later that day (6:30 pm-ish) with the name and phone number of the owner of the motel.
Ok first of all, it is good business practice for the owner to contact the customer but whatever. So I call the next day and it is the motel. I ask for the owner and he wasn't in yet. I was asked to give my phone number so he could call me back. He would be in at 10 and give me a call. 11:45 rolls around and no call. So I call back and Mr. **, the owner answers the phone. I explain everything and he says he will speak with the manager that was there that weekend and give me a call back. Never heard from him so I call him again. He says he cannot give me any type of refund. When I asked why and tried to state my case, he hung up on me. I called the Corporate office again and they said I had to speak with Mr. ** as he was the owner. I asked how I'm supposed to talk with him when he hung up on me? I was told he is who I have to talk to.
So I call him back and asked if he hung up on me. He said yes because I was being rude and not listening to him. I find that interesting that I was the rude one when he is the one who hung up on me. Again, not good business practices. To make a long story short, I'm still out $81 at a place that was so disgusting we were not about to stay there, the manager hung up on me and the Corporate office won't do anything to help me. To top it off I called just yesterday again and I'm almost positive it was the owner Mr. ** who answered the phone but acted like it wasn't and said he would give the message to Mr. ** to call me.
Guess what... no call, SURPRISE SURPRISE. So as for a review, the Motel was nasty, the owner's customer service is beyond the worst, I'm pretty sure they charged me more than they should have, and the Corporate Office doesn't care anymore for the customer than the owner of the motel does. So if you must stay in Hannibal I recommend paying a little more or driving to the next town rather than staying at the Motel 6.
Reviewed June 6, 2017
I recommended this motel for my Son's wedding guests. I had stayed here several times. He reserved a block of rooms for May 19 thru the 20th. I called Feb 16th to reserve 2 rooms for May 19th and 20th. My confirmation # **. I had it with me when I got to the motel on the 19th. My other son had made reservations also that week of the wedding. He also arrived on May 19th. I was told that all of the rooms were cancelled by corporate that morning. We had no room; any of us. We had to take what they had, no explanation as to why our rooms were cancelled or the block for the wedding. That was 3 rooms that were cancelled supposedly that morning. I asked for the corporate phone number because I needed to know why.
The room floors were filthy. My one son's room had used sheets, bugs in the bathroom, filthy floor. They got a handicapped room; which was all that was left. 5-24-17 I called corporate to get to the bottom of this. I told them what happened and they said that it was the site motel that cancelled the reservations and that was done on 4-9-17. Again no explanation. Corporate called the site motel 2x while I was on the line, with no one able to give a reason for it. Then I was told that the manager of guest relations would call me about the complaint within 72 hrs.
So according to corporate they were not cancelled 5-19-17. They were cancelled 4-9-17 with no warning and they also said it was not because of my credit card because they would not check it at the time anyway. So I waited for a call from corporate that never came. I called again 12 days later 6-5-17. The manager would not talk to me. She would have to call me back. She did not. I called 6-6-17 same run around. Then I was told that the property manager told corporate that she was going to call me on 5-25-17. This did not happen either. So I called the property 6-6-17. Again the run around. They refuse to explain their actions; everyone blaming someone that is not there to speak to. They have no intention of speaking to me about this Blatant screw up and mistreatment! This is their business! This was my Son's wedding! We were 6hrs from home! I recommended this motel! I had been very happy with it in the past! I will never stay there again!
Reviewed June 2, 2017
New management at Ventura Beach - I have stayed at this motel every month for the last 8-9 months. Staying 3 days or more each time. Recently they changed management and this is not the same Motel 6 I looked forward to staying at each month. The employees are all very helpful and friendly until recently. They all look unhappy and they all very qualified and know their jobs but not anymore. I'm shocked at the difference it has made and the service is NOT like it use to be. The rooms are not clean like they were. I had to get a plunger and plunge the room toilet. I can't get the front desk to answer my calls. I was given the wrong room keys etc... This never happened before. Happy staff makes happy customers. This is really sad and I'll probably not continue going there.
Reviewed June 1, 2017
Thank you so much Paris on Cleveland Drive, Roseville. I went to the Twin City for my son's graduation and booked the wrong Motel 6. Paris went beyond what a person would do. She gave me all the info on who to contact and how to get my money back from another motel. She is a go get her and is in your corner... Thank you Paris and hope to see you on our next trip cause this is where we will be staying... Kind friendly people.
Reviewed May 31, 2017
We reserved a queen room for 3 nights. We were put into a little room with a chair and table that couldn't be used because of placement of the bed. The room was the smallest we have ever had. It was next to a room for all the electrical works for the motel. Wifi would not work. We paid over the amount stated and the bed had springs sticking out of it. I will say the staff were quite nice and helpful when they could be. Worst experience we've ever had.
Reviewed May 22, 2017
I booked a 1 night stay on 5/21. When I got to my room there was broken glass everywhere. Went back to the help desk and requested another room. The other room we were moved to was infested with cockroaches. Went back to the help desk and decided to stay elsewhere. Help desk referred me to manager who was not available until Monday. Called Monday and while I was explaining situation to manager she hung up on me. Tried calling back 20+ times and got the runaround. Just trying to get my money back and talk to someone. Called 1800 number and requested to speak with manager, got put on hold and got hung up on. Is this even legal? I'm baffled at how they are doing me so dirty and literally being robbed. I don't know what to do.
Reviewed May 18, 2017
The Motel 6 Dean Martin location has bad customer service. The security lied and said he saw me smoking marijuana, in turn putting me on a "do not rent list," (I don't even smoke) which is b.s. Not sure what's the issue there but PROFILING is a PROBLEM.
Reviewed May 15, 2017
I stayed at Motel 6, Jersey Village, Houston, Texas for an extended period of time. A total of 12 weeks in the last year alone on three separated stays. The hotel management team was very unprofessional. I had not had a problem there until I mentioned that I noticed the really large blood stain on the mattress. I was concerned for my health and I was told that if I wanted to see a doctor, that they would not pay for it. I was also told that they would not refund me for the time I had been sleeping on the bloody mattress. The way the matter was handled was that I was put on a DNR (do not rent) list. The manager also lied and said that I created a disturbance. When I call to report this, I was told that they could not refund my stay because of the DNR due to the disturbance. I was shocked! I asked "What disturbance?" I had no idea, because there was none.
Motel 6 never even made an effort to repair or even investigate the problem. The hotel is old and rundown and the only reason I would stay at that hotel was because it was pet-friendly. One room was really moldy, one had ants and roaches, another the water wouldn't drain because the tile was set wrong, and another wouldn't drain. They don't keep extra sheets and towels, so you always have to wait for stuff. I never complained about any of problems, until the bloody mattress incident. The nasty mattress was just more than I could take.
Reviewed May 14, 2017
Stayed at this location Motel 6 Temecula Rancho on March 12, 2017 for my birthday this year. I have stayed at this location every year usually 3x a year to be exact. This date was different for some reason. New staff, no manners and no customer service skills whatsoever. I asked for a receipt the amount was different than the quote on the phone and for some reason equipment was down and not functioning so she hand wrote me a receipt. Ice machine broken and vending machine ate my 5.00 bill. I'm just not so sure I will ever stay here again. Motel 6 keeps rising in costs but doesn't give what is the most important in business to its guest. Customer service, plenty of competition guys, get a clue.
Reviewed May 9, 2017
I have never been treated so badly by hotel staff ever. The ladies who clean the rooms are very rude and hateful. My experience I had not 20 minutes ago was the worst yet. We ran out of toilet tissue so I ran downstairs to the laundry facility where the women do the linens and keep supplies. I very nicely asked if I could have a roll of t.p.. She may have been half a step from the box it was in. She snatched it up, shoved it at me, then persisted in slamming the door in my face. Just to let you know we have been here four weeks and it's just getting worse. This is the Lee Hwy/Bonny Oaks location in Chattanooga TN. They have treated me horribly my whole stay. I would go somewhere else but no vehicle and limited income makes that a problem. I really truly believe it's racism. They all look at me like I'm the plague. I have not been even the least bit upset or mistreating towards anyone employees or guests. I am actually a very laid back easy going person.
Reviewed May 9, 2017
Bed bugs - Yesterday 5/07/17 my wife and I spent the night in Room 104. Prior to checking in room I asked the clerk if the rooms were in decent shape and she said they were 2 months old. Well I got 27 bites on my body, from my feet to the top of my back. This is not fair for an American name hotel to be brought down by this non- AMERICAN people!
Reviewed May 4, 2017
My wife and I checked into the Motel 6 on 125 Arsenal Road in York PA on Friday night April 28th 2017. After a bunch of confusion as to whether or not we were confirmed there or not we started to unload our luggage onto one of their rolling carts only to find out that the carpet on the cart was soaking wet and soaked all of our luggage including items I had just purchased at a trade show. We complained and they did nothing so we carried everything to our room by ourselves. That is where all the trouble began. Upon entering the room (105) we found the floor which was NOT carpet but fake wood or something else covered in water.
I noticed a small refrigerator in the corner of the room and assumed the water came from that. I slowly moved the refrigerator aside and I was shocked and disgusted at what I found. I was not exactly sure of what it was so I asked my wife to confirm what I found. What it was, was a completely USED feminine sanitary period pad soaked in blood floating in the water. Even worse than that there were TWO of them in the water. I asked my wife to come and take pictures with her cell phone and could only get so close as she did not want to step in the water. I immediately went down to the front desk where there were 3 women working there and explained what I had found. Not one of them wanted anything to do with it and were actually afraid to go and see what was there (even though they use them their selves not me).
I was never offered a room change and they expected us to sleep there with the pads and the water on the floor. I asked to speak to the manager and was told she was not available to speak with me at all. After going back and forth for about an hour and NO ONE inspecting the room at all we decided to leave. While all of this yelling was going on a 10 or 12 year girl was sitting the lobby with her eyes wide open while we discussed period products and how to properly dispose of them. I have had 2 wives and a daughter and even I know how to do it not just drop it on the floor in a motel room. After a while the little girl's father decided it was enough for her to hear and went to his room to check for similar products with traumatized daughter in hand. We left the hotel and slept somewhere else that night.
Since then I have contacted the PA Dept. of Health since this was definitely a health hazard since we had no idea what could have been on them from AIDS to HIV. None of the females would touch or go near any of it and never even saw the room so we have great pictures to show. I even contacted the local Fox TV Station and after hearing my story said they would send a reporter to check it out. I even contacted the largest newspaper in town and they offered the same thing. Both places asked for and received the pictures my wife took and the TV fellow said it was one of the most disgusting things he had ever seen (and yes I have his name and title). I also contacted Motel 6 by phone and explained the same story and the woman (have her name too) asked for the pictures while we were on the phone and we sent them and she too said it was disgusting.
I have filed a dispute with my credit card company and they have already refunded me the money. The manager (**) has still not contacted me as I write this. The only thing that would make me happy is for all four women to be fired from their jobs immediately and put out on the street. I have not as yet decided to go the attorney route for what we suffered but will say my cousin works for the premier Law firm in Philly backed by both a State Senator and a US Senator. My costs will be none at all and Motel 6 will be paying all the costs. I could keep this going for 5 years if I want to. I do not care at all. I want them terminated and will continue to work to have that accomplished no matter how long it takes. They are going down for what they did not do or offer to do. ** if you are reading this you are in charge so you come first.
If I have to speak to the President personally and will fly to wherever corporate is and present my case in person with all the gory pictures. Never stay in a Motel 6. They are one step higher than a tent under an interstate overpass. And guess what it smells the same! I read all the way to the bottom of the page and believe me this is not fake and the zero tolerance should be for your employees and not for your guests!
Reviewed May 1, 2017
First I will say that I am aware that all items are at my own risk but... I stayed the night at this hotel on April 29th 2017 leaving on April 30th 2017 in room 224. I noticed my camera was missing around an hour after leaving after seeing a storm I wanted to get a photo of. I am a storm chaser after all. I called the motel in Terrell, Texas and asked the reception about my missing camera. She was cagey, and hung up twice and after I mentioned the police, she took my number and assured me that a call would be made to me if it was found. I however don't believe her and neither does my friend. I am suspicious that they have it and don't want to return it to me as it is not their property and I have had to shell out $250 for a new camera because of their inept attitude and lying. I suspect that one of the cleaning maids took it and sold it perhaps for drugs.
I have said to myself that I will not be staying there again, even if I am low on fuel, I will find another hotel where they don't steal from their guests. Note to Motel 6, return my camera and I will remove this post for you, and it will be all over. I doubt it will be because you would be admitting to theft and I could involve the police. However, if my camera is returned, I wont report the matter to police. Again, I don't see that happening. It was a white Samsung WB350F digital camera in a black pouch with a 64GB SD card in it. When you return my property, I will remove this review.
Reviewed April 28, 2017
Galveston Motel 6 on Central City Blvd. I booked the room via Booking.com. I checked in at 3:30, I opened the door, saw the stains, dirty and torn bedspreads on the beds. Dust on the furniture. Very worn pillows. I would not let my dog sleep there!!! I left and never came back!!!
Reviewed April 28, 2017
The manager ** was so unprofessional from start to finish. She acted like she was giving out free rooms instead of making the customers appreciated. I caught her smoking ** on the stairs and using foul language in front of me and two more customers. Corporate needs to send her back where she came from. She is not management material. Plus they got security ** harass everybody that walk to the store or McDonald's. His reason is this is a drug area but what that has to do with "a paying customer being harassed in this free country". SMH. The worst stay I've ever been to (1201 NW 31 Ave pompano 33069). I will blog on every site about this dump.
Reviewed April 26, 2017
Having stayed at the Medford Motel 6, last week, cigarette burn holes on the blanket, sink in bathroom did not work, holes in the "drape" and a man knocking on my door saying a man is paying for my room. Where is quality control, and management.
Reviewed April 26, 2017
I was overcharged because I had a confirmation number with one rate but when checked in was charged more. My brother called to make reservation and was hung up on. My daughter made a reservation for one night and ask if she also could get a room close to my brother and my room. She was told that she was being unreasonable and he was from a different country and she was not working with him so he put her in another building even though there was space available much closer to us. We were at my father's funeral and did not need someone who was rude and inconsiderate of three bookings at his place of business. This is America and his customer service was lacking. We stayed at Motel April 21 and April 22, 2017.
Reviewed April 21, 2017
Hello my name is Jasmine and I'm from Fresno, Ca. I'm in the process of moving so I decided to stay at the Motel 6 where the security guard just got killed the other day. The manager is a Mexican woman whom come off as nice but is a very rude and racist individual. I stayed at this location about a week and a half. The first 3 days was okay and afterwards she gave me hell. I asked one housekeeper if I can use the broom to sweep the room because I didn't want to awake my baby that was sound asleep. She told me the manager had informed all the staff members not to let me use the supplies nor broom.
I then contacted the manager and asked if I could use the broom. She started rudely yelling at me telling me she sick and tired of me asking her staff and asking her to use the cleaning supplies and if I asked again she would put me on a do not rent status. I said “but I asked once but was told no,” she said “I don't give a” almost said the f word but quickly corrected herself and said “care” and said “if you don't like it you can come down and get a refund,” but I wasn't able the fact that I had my two small children and no transportation and the fact I hadn't caused no problems there. I just said okay and hung up. The manager is not professional and does not deserve that job at all.
Reviewed April 17, 2017
DO NOT EVER STAY HERE!!! I stayed at the Motel 6 on 1450 W Dundee, Palatine, Il, #4722. I was in room 127. I was scheduled to stay from 4/9/2017-4/11/2017 but I was forced to leave a day earlier and find some other place because the place stunk so bad of cigarette smoke. The entire hallway and the room. This really bothered me because it says no smoking and has no smoking signs everywhere all over the hallways yet this place reeks of smoke. I could not breathe.
The toilet in my room was leaking water all over the floor from the bottom of it. A lot of water which I notified the staff about and was only giving some extra towels. The nightstand on the side of the bed was not properly attached to the wall. It would move anytime I got on the bed. The TV reception was fuzzy on every single channel. Was no point in even trying to watch any TV. The room did not have a blanket on the bed, only the sheets and some bed cover thing.
Reviewed April 16, 2017
The Pakistan woman and man were so rude! Once I came into the lobby with elderly mom and service dog. The woman told me "The dog was not allowed in lobby area so to take him out", in a very rude voice and she said "Who told you dogs were allowed." I told her I called the night before to verify it and was told I could' and that he was a service dog. She shook her head and said ok! Then the man comes in and they spoke something in their language and he checked our reservation and told me it was only for two people but no I said I made it for three people through expedia. He insisted that it only showed for two so I had to pay extra to not argue. Told him we requested upstairs room he said you have a dog you stay downstairs so gave us the keys and went to the room. Went in, my mom was so tired from drive and had to use the bathroom so bad but I got to tell you the room smelled like cat urine.
It was not good for my 87 year old mom to smell or anyone for that matter. We had to get out of there! So went to the lobby to the desk and I told the man that there was no way we could stay in that room. It was very humid and it stunk so bad I almost vomited. He tells her to check the room. She calls him and says "You used the bathroom" and I told him "My mom really had to use it. I'm sorry." He just was angry and said "You shouldn't have used it", got mad. I told him I was so upset that they were so rude to us he told me to get out, shoved the money on the desk and I told him I would never recommend that hotel to anyone. The worst experience I ever had I just don't know how anyone could sleep in that filth and smell. We will never stay at a Motel 6 ever again I can promise you!!!
Reviewed April 16, 2017
I don't recommend anyone to stay at Motel 6 in North Little Rock off Mccain Blvd! As I persisted to check-in went to first room and was moved to second room due mechanical problems with TV. Then proceeded to go to second room and got there as well. Tub had tissue in tub. Cleaned. Run. As taking bath still tissue floating in water. Then I thought might have plumbing problem. So contacted maintenance and maintenance mgr came to assist with problem and had stated there was a plumbing problem but had been rectified! So she persist in plunging tub and she retrieved hair, nail (both toe and fingernails), tissue clogging and I stated "gross." Still she did not recommend move. Also complained of this TV as well not working. Line going across picture. Maintenance mgr. stated she had put in for 12 new TV and did not know if she was going to get.
Nevertheless I stated my grandson had taken a bath as well in that tub so thereafter I bought bleach and detergent and disinfect tub. Then there was problem with blood splattered on wall. OMG! I'm like "I'm not disinfecting that" so I stayed away from that problem. Then there was case of a perfectly fine microwave did not WORK plugged in and everything. Then the problem with toilet as well which when flushed it receded to top as if an overflow. Called maintenance states nothing wrong but then ask if I wanted plunger and my answer was "No."
So then I proceeded to call Corporate and Customer Service. Stated had to take up with General Manager and really when her desk assistant was dumbfounded in who to contact. Then she gets her General Manager and when I say "ghetto" just because you acquire some skills does not mean you're qualified! General Manager states why didn't report problem and I did so she stated they're not marked down. OK I have keys still from room 207. Now problems escalated in room 229 so she started by asking my name but looking at profile but curious by my name and room that I'm in. Not only that General Manager states that I'm in discounted room and I have stayed 3 days. Not getting partial or complete refund at all due to those factors and true maybe I should have left.
But like situation now who would say I would have gotten money back because this General Manager became "argumentative" about situation and about problems and I stated NOT going to argue about this. I will call Corporate and Sanitation Department. And I mean real Sanitation Dept. not someone they pay to say said property is OK to pass and a TV news team as well and as well if customers take pictures and video this crap and they charge all this money for rooms look like "cutbacks" to me!
Send mystery customer to your business and really see how said property being ran. Not only that who running?!! But I took pictures and video on my phone!! Now where is SANITATION DEPARTMENT??? No renovation- need badly because I'm nice neighborhood goes to show everything look good. Not good for you! To General Manager and others just know even discounted still should have had A1 service.
Reviewed April 13, 2017
Americans with Disabilities DO NOT STAY HERE (Motel 6 3228 N Chestnut st Colorado Springs)! This is the worst hotel known to man. I read every post and none are as bad as mine. They gave me an upstairs room but I can hardly walk, reservation was for a downstairs unit. They lied to me about the room and many other things. My daughter fell on the rocks and when we tried to report it they hung up on us twice. They stole our laundry and never cleaned our room once. We were there for 13 days and they didn't change the sheets once.
The horrible manager Jeff ** me and my daughter out for no reason he was really bad but that's not even the worst... My daughter went down to fix my expensive Wi-Fi card and the huge Mexican/Hawaiian woman in the office working with Ronni ** on the night of the 12th her out calling her names and when she started to cry she called the cops on her for crying. There was a customer there watching the whole damn thing. My disabled daughter had a panic attack when she got back. This is The WORST HOTEL SERVICE IN THE WORLD! There will be a trial. I complained to corporate and they refuse to call or email back.
Reviewed April 12, 2017
Issue 1: I had booked the hotel online earlier that day then called immediately to confirm the booking, and told the woman answering the phone just one adult not two. She said that would drop the rate. She then gave me the recalc amount, and then I said to her I would be arriving at X time. I arrived when I said, and ran my card to find out denied, and so I had to dig why. The manager, who I have always dealt with, said rates change throughout the day. Ok. But the person checking me in insisted I was wrong, and I of course pushed back. Then I remembered I had the confirmation email and I had to show it to two different staffers, and only then did they override the charge to match what I had been told originally. Not sure where the problem here is, policies or faulty computers?
Issue 2: I just minutes ago asked the night auditor when morning coffee would be ready as I have to leave in less than 2 hours. He said 6, though I knew the previous night's auditor made coffee before 5 at a guest's request, but this guy hemmed and hawed why he won't til 6. I think if a guest requests a minor and it is just that, minor, break from policy just to put coffee on, why did he resist so much? I am very disappointed this time, but will continue to use this hotel. All the same.
Reviewed April 12, 2017
The price for a night was very reasonable which was nice but the rooms weren't very comfortable, didn't have a couch or any other furniture besides the beds, and after leaving a day later I noticed bed bug bites on my legs. The comforter also had multiple holes in it which I assumed were from cigarettes. Overall, the service/staff were good but the beds -- I wouldn't recommend staying there just because of them. Need to clean mattresses and bedding more often.
Reviewed April 4, 2017
Hair on sheets, obvious linens weren't changed. Big pile of hair on floor. Only a very thin blanket. Furnace really loud. Very thin walls. Room price was reasonable but will pay more for a decent room next time.
Reviewed April 1, 2017
I stay at this hotel often but no longer will be staying at the Sycamore, Illinois location. I do have dogs which is why this stay was easier. However after staying this time I paid for 1 night and decided I would stay 1 more so I went to pay for another night. When I was at the desk to pay, it was a lady I haven't seen in there before went on to tell me that they can only let me stay 1 night at a time, said I trashed the room on previous visits. I've always kept the room in order and had never stayed more than 2 days. I believe she thought I was someone else. I have never got a charge for room being destroyed and never had anything said to me from previous guy that I normally see. Big disregard to customers. Bad people skills. I'm pissed. I was a very frequent customer.
Reviewed March 29, 2017
Motel 6 Santa Barbara - Carpinteria North, Carpinteria - Disgusting isn't a bad enough word to describe how dirty and neglected this room was. I booked through Hotels.com. The room was supposed to have been $89. I checked in at 10:30 that night... no rooms left. I had paid for the room before heading up to 3rd floor. Empty Rum bottle under the 1st mattress. Wet plastic and garbage under the second mattress. Dead bugs on floor, Sheets stained and dirty... inner and outer. I asked for a refund or another room and was told there were no other rooms and the money I had paid was nonrefundable. No box springs under the very old mattresses. The empty plastic rum bottle had worn a pattern 24" wide and 18" across. I pity the couple that spent their time on that bed. LOL. Hair in the shower and drains and bathroom floor. The manager put on plastic gloves. These should be provided to all people that try to stay here as a safety precaution.
The room was to have been $89 through Hotels.com. The hotel charged me $149. I paid the amount before knowing the place was a dump! The manager said the money was nonrefundable because that is their policy. Stay away or be prepared to burn your clothes. A great place to send your annoying in laws as a goof gift. I would let me dog stay in that room again. There are no excuses for that level of dirt. The manager agreed. Again... my refund was $30... not the $149 I paid.
Reviewed March 27, 2017
DO NOT STAY IN THIS HOTEL. The people in the front are rude. I made a payment 5 min after 12 and they told us we had to leave. After I stayed there before paid every night as I did again. Not pet friendly at all. Rooms smell bad ** and hookers all over the place even when it's a no smoking room but they do nothing about this. I want a full refund for all my hotel stays at this nasty place. Their ice machine is down. Has been since December. Rooms never cleaned. No new towels. Had to go get them sheets on bed for a week. Gross. Not worth the money or stay. BEWARE. NOT PET OR KID FRIENDLY. False advertising.
Reviewed March 27, 2017
This motel sucks. This person in the front desk is very rude disrespectful. She is so unprofessional. I had an issue with a door. I went downstairs since the young lady help me out earlier that day to fix my door. I went to speak to the front desk lady name Olga and hell broke loose. She was so rude came with the worst attitude towards me and after her boss decided to show up, she acted like an innocent child. Even her boss was extremely rude. She told me she was telling me I was not longer able to rent here no more!!! Horrible service.
Reviewed March 24, 2017
I stayed at the Motel 6 in Harvey, IL and it was the worst place I have ever been! The entire carpet was so nasty, I refused to walk on it without any shoes on. The walls are so thin that you can hear people in the next room. The room was suppose to be "smoke-free"; however, it reeked smoke. The staff (day and night shift) were rude and did not honor my request for a wake-up call (there was no alarm clock in the room). My room key stopped working on the second day and the night shift clerk gave me a hard time resetting it. Her attitude was just as upsetting as the room! I will not recommend this motel to anyone.
Reviewed March 21, 2017
I was threatened by owner with animal control while I was in my room with animal. I was told that I have to pay 10 dollars for a plunger because my toilet has been stopped up since I got here. I was cursed out by the staff for no reason.
Reviewed March 17, 2017
Me and my 84 year old Mother were forced to stay at the Motel 6 in Fayetteville NC as we were victims of Hurricane Matthew and we spent out of our own pockets over $2,300.00. We have never stayed in a more dangerous and violent motel. Every other day there were police raids, the U.S. Marshals were there looking for people. The amount of criminal activity was something I have never seen in my entire life. Drugs being bought and sold, prostitution and you name it and it was going on there. I brought this to the manager's attention and it did not seem to bother or phase him as long as he was making money and would rent a room to anyone as long as they had money.
The best was one night and I am in a wheelchair, I was assaulted, beaten and robbed and I had to call the local police immediately and they came, filled out a full police report and left. The management there offered no help or assistance and did not offer any refunds at all and simply did not care. So, in turn I had to hire a private attorney and commence legal actions against them to get my full refund and other damages associated with the incident. Whatever you do and trust me on this, do not ever stay at the Motel 6 in Fayetteville NC as you will regret it for sure as they do not care about anything. Good luck to you all.
Reviewed March 15, 2017
The room rates are too higher than you expect for the quality of the room you get. I was there March 14, 2017. No microwave or refrigerator in room for 51.77. Are you serious? And on top of that the room 249 toilet does not flush. I checked in about 1 pm and did not get service. I called to office. He said someone was to come but they did not.
Reviewed March 14, 2017
I have stayed at least 10 times at this Motel 6 10694 Olson Dr., Rancho Cordova, CA. Last night was around number 11. Let's see, that's around $1,000 dollars total. Now, that might not be much to them or whoever reads this, but it's a lot to me, the widow of a United States Army Veteran. That is about what I get every month as his widow. It was late and I went to the Motel 6 that I knew to be the usual and expected with an AARP room as before. It wasn't. I didn't know AARP and Motel 6 broke their "6 dollar love connection".
I am not an unreasonable person and was not asking for the Sun, Moon and Stars. No, I was not. Just to honor that 10% since I didn't know. The night old lady with the teenage hair, refused to acknowledge my long time customer status. I had to stay because it was late, so I had no choice. Then she tried to sell me wifi too. How many older customers is Motel 6 going to push out the door to Wyndham Rewards? I know! Me and 103! I am telling you, If word gets around, and it will, that Motel 6 does not care about almost 60 year old people, they will lose customers rapidly and gain rough people. That's why there are multiple security guards on site.
She put me next to the ice machine as an obnoxious loud noise (that repeated every 2 minutes), woke me up through the night. After only 5 hours of sleep, I talked to the front desk woman, who had no better words of customer satisfaction, but kept saying, "It's just the way it is" as she dismissed me roughly. Same thing happened with the 18 year old foreign voice at 1 800 557 3435 customer service. I just checked their website online and it looks like Motel 6 has been bought by Blackstone Group. By my experience last night, Motel 6 is no longer the Beacon of Light, but another trashy motel that don't regard older long time customers and probably not new ones either.
Reviewed March 13, 2017
I have stayed at this Motel 6 in Bossier City, LA in 2016 and now in 2017. The ice machines (2) were not working on either visit. The staff is nice and the room was OK. But, if you have coolers or need ice, plan on spending at least an additional $2 per day to buy ice at the convenience store. Not sure if they plan on ever fixing the ice machines...
Reviewed March 7, 2017
I recently stayed at the one in Frederick Maryland. On the website it stated it has a micro fridge but didn't. We went to the front desk but no ironing boards. When we arrived the room was cold so I assumed because it was empty they had the heat off. So we turned it on and left for the store. When we got back we thought we had the air on instead of the heat but we didn't so we figured it was a trick to it. Let me back up a little. When we came back from the store they had the handicapped ramp blocked with ironing they were throwing out. Well my sister is in a wheeled chair so I had to clear the ramp to get her up the ramp. So we had to leave for a funeral. When we came we tried the heat again. Still it didn't work. We called the front desk and she told us we had to turn it off and turn it back on again and make sure it's on 71 degrees so we did.
Now we leave to try to find something to do. By the time we returned my 7 yr old granddaughter was asleep and my sister in the wheel chair was tired. I tried the heat again and called the front desk and told her the heat didn't work. She told me she could move me to the second floor. I walked past at least 3 empty rooms so now I was supposed to leave my granddaughter in a room by herself while I tried to get my sister to the second floor. I turned it down and thank goodness I brought a extra blanket for our 6 hour drive so we curled up and called it the night. There was no fridge like advertised, handicapped ramp was blocked with debris, no clock and no heat. I'm so glad we only needed it for one night.
Reviewed March 5, 2017
When I planned to stay at Motel 6 in Portland Maine Fri, sat and sun. Sat night the police came to my door and arrested me on a warrant for an unpaid fine that was ten years old. This motel gives the names of everyone staying in the hotel without your consent. At no time did I give them permission to give out my name to anyone. This is a violation of privacy. Upon my release from jail the next day after paying my forty dollar bail I returned to get my money back for sun because I was not there they refused and put me on a never rent to again list. What the hell.
They give police my name, have me arrested, refuse to return my money and Bar me from returning. This was the worst treatment I have ever been thru by any business. I should be compensated for the hell they put me thru. And never rent to me again for what. I did nothing wrong. I was alone and being respectful of the hotel. Really confused about all this. I would advise you to never stay there.
Reviewed March 4, 2017
Front desk relations - Paid for room. Was not ready. When I returned the room was occupied. Another room was given at no discount or good reason for my room being taken. The other room was infested with roaches. Again only a 20.00 dollar discount offered. On my refusal of offered refund I was trespassed by police.
Reviewed March 3, 2017
As of March 1, the relationship between the Motel 6 chain and AARP has been discontinued. I found this out when I went to renew my free AARP WiFi at the front desk this morning. I was told that Motel 6 no longer offers free AARP Wifi for Seniors. In addition, there is no longer a 10% AARP lodging discount available. Some individual Motel 6 franchises will continue to offer a 10% senior discount... but depends on the location. A sad development. I have been trying to find out why AARP and Motel 6 have severed their long time relationship... to no avail.
Reviewed March 1, 2017
My fiance and I stayed at Motel 6 on Benson Hwy in Tucson Az in February 2017. We were there to visit his 90 year old mother for a week. Very happy when we checked in, area not the best but fine, clean room to start with. They do not however change sheets but every 3 days which I can handle. The 4th day we spent 12 hours with mom and came back to the motel bed was made, bathroom looked fine until I realized there were no clean hand towels and washcloths but the dirty ones were still there. Hmmm? Ok mistake no problem I can live with that. After all I have done housekeeping lots to do (if done right) Then shower and bed.
Well last night my fiance cut himself so there was a little blood on the sheet, well lo and behold the sheets were the same ones we have had since we got here. I went to the office on the 5th day and asked for clean sheets and towels, hand towels and washcloths. Please take dirty ones, no problem... 12 hours at moms back to Motel 6. Night took shower. No wash cloths or hand towels. Took the dirty ones though. Went to get into bed, blood stain same spot no clean sheets 5th night!!! I was mad.
Please if you decide to stay insist on bed changing and whatever else you need or want or need. I will be talking to the manager when she comes in at 6:00 am. Get mad at her 1st thing in the morning and she will remember us all day so I'm sure the desk clerk that promised it would be done and the housekeeper will know what happened. Update tomorrow morning!

Reviewed Feb. 7, 2017
I have stayed in Motel 6 motels all over North America. Normally, my stay in any one of them is fine. But I want to alert consumers about the motel that I just stayed at in Miles City, Montana. That sorry excuse for a business should not carry the Motel 6 brand name nor should it be in business at all. I came off a bus in the middle of a snowstorm and my room was already bought and paid for. But when I got to the motel, I discovered that the heat didn't work in that particular room. The spreads were terribly wrinkled on the beds and the glass in the mirror sported a large crack. So the "management" offered another room but when we opened the door we discovered that the room had not been cleaned. The heat worked but the room was a mess! So I had to sit in the corner, late at night and after a harrowing bus ride through a storm... and wait while the "management" performed her version of cleaning of bad service.
The room was not totally cleaned nor was it cleaned properly. But I was too tired to make an issue out of it, at that point. I was just exhausted. I tried to watch TV this morning but the TV was all messed up. But the REAL kicker was when I tried to take a shower and discovered that there is no hot water available. So guess who gets to walk out of here today without a shower? To the buyer beware: Don't rent a room here. This motel has absolutely no business carrying the Motel 6 brand name.
Reviewed Feb. 4, 2017
The Motel 6 at 1623 E. First st. Santa Ana seemed alright the first few nights. One day the manager took my room key because I wasn't the registered person (although I was on room as guest) he said that my roommate would need to give me the key. Which he did or how else would I have it. I spent 3 hours in the rain and cold before my roommate woke up. Manager told me do not tango with him because he is the manager and no one would take my side. I questioned him and asked him what I did, but after asking for his employee's name, he didn't like that and kicked me out. I called Motel 6 complaint line but no response.
Reviewed Feb. 3, 2017
Motel 6 Denton is a great place to stay. The management is very friendly including the whole staff. The rooms are nice and clean. Very quite with no loud noise. I recommend this place for the experience and price.
Reviewed Feb. 3, 2017
On 2/2/17: Today I received a disturbing phone call from my Hispanic employees stating that Motel 6 located at 2727 white ave Bakersfield, ca 93304 661-834-2828 - refuse to let them stay at their hotel today because all of the guests staying at Motel 6 have Mexican IDs. These Mexican IDs are government issued, completely legitimate identifications that are approved to use for the I-9 form for confirmation of identity. I would also like to point out that my employees have stayed at this exact Motel 6 several times prior to 2017 and never ran into this issue. Apparently, this new policy is happening in all Motel 6 in Bakersfield. I can only imagine it's happening in all of California.
On 2/3/17: update - I used Hotels.com to make the Reservation for the stay at Motel 6 located at 2727 white ave Bakersfield, ca 93304 661-834-2828. Hotels.com is filing a complaint against #Motel6South for #discrimination of #race and #nationalorigin and has provided a full refund though Motel 6 refused to provide a refund or even comment on the issue!!! In addition to the refund #hotelsdotcom also provided a voucher to be used at any hotel. Good Job Hotels.com.
Reviewed Jan. 31, 2017
I husted at the Motel 6 in Sparks Nevada across from Braille City multiple times never have I ever had a problem with any of the employees at this place except for the night graveyard shift front desk woman the big Samoan overweight **. Sorry for the crude language but I don't have no other way to put it. My husband simply went down this morning to ask for another key things he was getting ready to go to work and we only have one key and she refused to give him a key and then went into telling him that our room was to be clean today by housemaids. First of all if I don't want housemaids in my room coming in.
My second housemaids were just in my room 2 days ago. I'm pretty sure it was a housemaid for Motel 6 cuz I took her 5 bucks but this front desk lady who we do not know her name because she will not wear a nametag and does not reveal her name to anyone when you ask need something done about her attitude and the way she talks to guest. So if you have a plans on staying and Sparks Nevada at the Motel 6 be prepared for this Beast to make your day go sour as soon as she opens her mouth to you
Reviewed Jan. 24, 2017
I checked out after 20 minutes of checking in because I felt unsafe and the room smelled like smoke. 18 of those minutes were spent in the parking lot on the phone with customer complaint services and arguing with the front desk lady. They refused to refund me from the start and I left in tears, receiving no compassion from the manager. They treated me like dirt.
This location felt unsafe before I even entered my room. There were several men loitering in the back of the hotel, where my room was and my non smoking room reeked like smoke. I walked in the room, and walked out. After returning to the front desk, I let the receptionist know that I did not feel safe (especially because I would have to be taking my dog out at night) and that my room reeked of smoke. I told her I do not want to stay here and I would like to get a refund. She told me "no". The conversation that followed was completely horrifying. As I was in the lobby looking for a number to call for help because she was of none, she told me "go make your phone call outside or go to our room"... the room in which I told her I don't want to stay...
The way she talked to me was shocking and very, very unprofessional. I left in tears and then called the next day to speak to the GM. He was of no help either. I would share the conversation here but it is very long and unpleasant. An nightmare. Do not ever go the Macclenny Motel 6 located at 1499 South 6th Street. **, the general manager is in the wrong business and is running a dump of a hotel. What a waste of $70 and a nightmare. The staff at this hotel could care less about their customers. Giving Motel 6 a very bad name. There was 0 solutions offered, and the manager at the front desk literally said to me "no one can help you. Go to your room".
Reviewed Jan. 19, 2017
After losing my apartment to a house fire I booked an extended stay at this Motel 6 on Ogeechee Road in Savannah. After checking in for $293.00 for 6 days I discovered horrible conditions. Upon entering the room #323 I first noticed the boarded up window missing its glass. I then noticed the dirty floors and carpets, broken cabinet drawers, iced over mini refrigerator, soiled and dirty microwave and the ROACHES!!! I notified the manager of my disgust and he stated "There are no refunds" and I was stuck with that room.
The first evening I witnessed numerous acts of drug dealing right outside different rooms on the 3rd floor in the open, no effort to conceal this abhorrent behavior. Throughout many nights my door was often knocked on at all hours from prostitutes and dealers looking to see if I "needed" anything? Management cares nothing to rectify the problems at this facility. I notified the local police department to share my concerns about the prostitutes and drugs readily available and was told it is a "hotspot" for these shady practices... Never will I ever stay at a Motel 6 again, I would prefer to be homeless or sleep in my vehicle.
Reviewed Jan. 19, 2017
When I was younger I stayed many weekends in Motel 6's with my dad. I can remember how cheap it was because I stayed for free and the rooms were always really nice and most had pools so for a young kid that was pretty exciting. Now that I'm older and have kids I was in need of a place to stay for a month while looking for a place to rent in Roseburg Oregon. I decided to stay at Motel 6. I soon realized that I wasn't a little kid any longer because the rooms were not cheap and there wasn't a pool for my kids to enjoy, not to mention nobody could stand a chance to sleep in cause the employees who worked there were so loud, it felt like our room was where all the cool kids came to hang out lol, there was constantly people talking loud and banging the clean up carts into the walls, dogs barking, etc, etc.
I couldn't believe it, I was paying on average 65.00-70.00 a night and couldn't even sleep past 8:00 am. The employees were always sticking their noses in our business and it made it a very uncomfortable stay for me and my wife. Honestly I don't ever remember staying in a Motel 6 and not leaving there happy and wishing I could stay one more night. I'm sad to report that from now on, don't bother to leave the lights on for me because I will be staying at Howard Johnson's for about 5-8.00 less a night and I'll be swimming with my kiddos.
Reviewed Jan. 12, 2017
Rented a room for a week and the first night I am getting settled in and see a bedbug. I immediately contact the office and am told that they can't move me or refund me for the night. I packed my bags and am thinking about taking legal action. They were so nonchalant.
Reviewed Jan. 5, 2017
My room was burglarized and police were called. There was no forced entry. A week has gone by and the manager/owner has yet to turn over surveillance footage and the key card data. Management has reviewed the video and are aware a master key was used. I have not had any contact with management. 1 staff member has been excellent, she did apologize. I feel this motel should have turned over this vital information to police immediately. In my opinion they are acting shady. This motel should have taken this situation more seriously. I'm so upset and feel violated by this thief and this motel. I feel this motel has not treated me with respect.
Reviewed Dec. 31, 2016
I always book a room here. This time was by far the worst. I started off in Room 220. Used the restroom, flushed the toilet and water started coming from nowhere. But before that there was roaches on the floor that were moving so I went to the front desk and asked for my room to be changed and it was changed to Room 218. That room was fine until I seen something really red and small crawling on my pillow not once but twice. Got up, pulled the cover back and their was a damn bedbug crawling in the bed. I went to the front desk and said I was upset. I had my proof.
The lady that was at the front desk said all she can do is change my room for right now. I paid for a king size bed then I was transferred to a double bedroom. I was told I couldn't get a refund until the exterminator checked the room out. Then I said "since you can't refund me can you comp me another night's stay." I was given the same answer. I'm so upset. Will not be booking rooms here anymore.
Reviewed Dec. 30, 2016
I checked in after a hospital stay and was quite upset. The desk clerk was completely professional, courteous and genuinely friendly. He was a gem! From the cleaning crew, housekeeping, grounds, all were wonderful. This is an active area, staff is hoping, all with smiles. I am enjoying my stay very much. My original booking thru Hotels.com then I extended my stay through the Motel 6.
Reviewed Dec. 29, 2016
I like Motel 6 reliability and consistent cleanliness. I stayed at Motel 6's when visiting family as I traveled up and down I-5. You don't have to haggle with the front desk over prices. I hate that every person gets a different price like a used car lot at so many other motels. There is a sense of honesty, and cleanliness. The slightest thing not right and so quickly they make things right. Like when German fixed my heater in minutes and it's been cold. Thank you Motel 6.
Reviewed Dec. 29, 2016
I came in to check in motel and noticed clerk had lobby full. Seem to have an incident with one of the guest she was handling. I saw she was just under a huge amount of stress that was going on all at once. It was finally my turn and I asked the clerk, "Hon, what is your name?" She told me Tina, and says, "Is something wrong that I might be able to help you with?" I said, "Oh no. Just admiring the fact that through all the commotion and lobby full with people you remained calm and helpful and kept a smile on your face through it all."
She says, "Well I love people and understand that we all tend to have some not so good days, and I always try to stay friendly and helpful even when someone is giving me a hard time because not knowing what they have been through going through." So I just felt the need to share that with those who have had a not so good experience at a motel, hotel. They still have good, friendly and smiling employees. Thank you Tina! Job well done!
Reviewed Dec. 21, 2016
I made a reservation on Motel 6 which the online registration messed up. When submitted the reservation date swapped to the same the date I made the reservation not the day I wanted to stay. So when I got my confirmation the date of booking was passed. Then I tried to get the issue corrected and they were not helpful and kept my money. Basically stole $100 from me. This was beyond inappropriate.
Reviewed Dec. 15, 2016
To start the employees were rude. The room was horrendous. The air vent in the ceiling was so caked with dirt and rusted and corroded. There were yellow stains running down the walls. The carpet was so dirty we wouldn't take our shoes off. The maid carts rolled by like every 15 minutes, but they certainly didn't do much cleaning. The bedding and the carpet had burn holes, even though we were informed that we would be arrested if we even smoked within 8 feet of the building. Railings were ready to fall off and the concrete stairs were crumbling.
It was so bad I wouldn't even bring my dogs there. I think they cater to the local prostitutes, certainly not the average travelers. The jail that is on the A&E show sixty days in is only 2 miles away. I think the jail would have better accommodations. Very unsavory people hanging around and working there, didn't feel safe. Thanks to Brian at Zee's automotive for getting our truck fixed so quickly and we were able to get back on the road and we didn't have to stay the night in that hell hole.
Reviewed Dec. 10, 2016
The first day I came in to check in the lady in the front desk was on her phone cursing and totally ignoring me. She was the older ** woman. She checked me in quick as possible. Didn't direct me to where my room was. Was very rude the whole time. I was on the phone as I get to my room. I opened the door and the first thing I saw were roaches. The second day I go to the front office to let them know how was my day. They told me to come back and speak to the manager. I went back around 9 a.m. Spoke to the manager Danielle. Very sarcastic. She sounded like she was being sarcastic and her in her The Voice I was moved to another room. As I'm walking around the corner to the back office the house cleaning staff were all outside. One of the housekeepers was a male and he was dancing shaking his butt and cursing and so were all the other stuff laughing and thinking it's funny. I had a very bad experience here.
A few hours later I hear one of the guests stating that she has been here for 2 months with her kids and her kids wanted to decorate their window with Christmas things and the manager Danielle told her she needed to take them down. So then she asked if she can put a little tiny Christmas tree in her room for kids to the fact that she was going to be for Christmas and was told no. If she's been here for that amount of time I would think it would only be fair for her to be able to put up a Christmas tree for her kids and her room even if it's just a tiny one. The girl was not rude at all. Danielle was very rude and no sympathy towards this guest.
I then went back to my room and ask housekeeping for towels. They told me I had to go to the laundry when I get my own house. As I'm walking towards the laundry I see all the housekeepers outside over there by the laundry room smoking those periods. Meanwhile no one was able to give me notice. I had to wait till 4 o'clock in the afternoon to be able to go get towels in the front office. Later on that night the parking lot was full of police and people were just walking around the property yelling and screaming. One lady had about 9:10 people in her room. Was not able to sleep at all. No one in the front office cared. I spoke to Jeremy to let him know what was going on and he said he would take care of it rolling his eyes then started to complain about always having to take care of everyone else's job I'm very dissatisfied with this property. I will never be staying here again. I hope they switch it up and get better management and staff workers.
Reviewed Dec. 9, 2016
The Motel 6 in Fairfield, CA was horrible. The bedspread was soiled, not to mention the thread bare sheets. The pillows were flat and cases dirty. They refused my AARP card, then asked me if I wanted a 10% discount. I took the 2 hour drive home instead.
Reviewed Nov. 29, 2016
Rude customer service and horrid rooms. I reserved rooms 4 times the last 2 weeks in Nov. 2016. I live local and use hotels while I travel for my business with my dog in tow. Every stay has had issues. The first stay at the Dania beach Fl. location, I entered the office, I caught myself from slipping from the water on the floor inside the door. They were pressure cleaning. I mentioned they needed a mat or something to the man at the desk, he said they were bringing a mat, as he rolled his eyes. I would be coming back to get ice and didn't want to be slipping on water again. It took forever to check in as he was busy flirting and playing and chatting with his co workers. No directions to my room or anything, ignored as it seemed to take 3 people to accomplish 1 task, I had to come back for wifi. I was not told you have to tell them you want it and pay extra.
Again I come back for other issues, no mat ever came and I watched a little 3 yr old girl hit with the pressure wash water going to the office. The room stunk badly, I turned on the bath fan, opened the room door, the sheets gave me a rash in 1 room, sheets felt wet and clammy, a spider had already started a web from the wall to my luggage. The smell of mold and toilet was overwhelming, the shower was greasy dirty. AC circuit blew shortly after check in. Walking in my socks, they were black with dirt. Squiggly hairs, regular hair and on several towels, eyelashes and hair on pillows and in sheets, and stains on the blankets. The last room I quickly checked out of due to absolutely no blankets on the bed, hairs on most of the towels, eye makeup, lipstick and a stain. The wifi would not work.
The man Leroy at the desk berated me about no blankets available and the wifi, refused to tell me what I needed to bring to the office to fix the wifi? I was told to call tech support myself. I finally checked out at 8:30 at night. Uncalled for and unacceptable. I had 1 okay room out of the 4, I was just careful what I touched. Guest Relations department at 1-855-787-9864 if this number still works. Will be getting a call from a very sad disappointed customer looking for an apology and a refund. It's now 10:30 pm. of this last experience, finishing this review of frustration with this staff at the Dania location.
Reviewed Nov. 26, 2016
In planning for a trip to Albany, Oregon, I made an online reservation for a 1-day stay. Upon arrival, the office could not find my reservation. When I presented the confirmation email to the person at the desk, they quickly noticed the phone number was to the Motel 6 in Albany, NY. The individual at the desk stated this has happened to many other customers. After hearing about this same thing happening to other customers and knowing that I am very careful about checking the information on my reservations prior to confirming, it leads me to believe that there may either be a system glitch or something very unethical happening.
When I called to try and straighten it out, they refused to accommodate, citing the cancellation policy over and over again. It was cold and pouring rain that day and we had nowhere else to stay or the funds to pay twice. After explaining my situation to the Customer Service Rep, my request was refused. I'm wondering if someone can look into this situation. Also, how many other customers either paid twice, or had to do without shelter due to Motel 6 refusal to help the customer make the switch from one location to another without penalty?
Reviewed Nov. 20, 2016
I'm absolutely disgusted and appalled!! My sister and I went for a trip up to Portland and we stayed at the Motel 6 on SE Powell. After my first night there I noticed some bites on my hand and arm but had never had bed bugs so I didn't think much of it. On our second night I noticed swelling then on our third night I woke up completely covered from neck to toes with bites. After looking online I found that the bites were consistent with bed bug bites.
After telling the office and showing them the bites, they "had an inspector come" and check the room and claimed they found nothing so would not return my money. I can't believe I'm being called a liar. It's the most painful thing my skin has ever been through and they're telling me it didn't happen and refuse to give my money back. We also took pictures of the most disgusting and infested mattress I've ever seen which they had out next to their garbage. At this point all I want is my money back but I will not stop until this is rectified. Receipt number: **.
Reviewed Nov. 20, 2016
The stay was alright but there roaches and rats. The manager is something else. He made my family get out and had the nerve to tell me he did not need a reason to put them out. If you're going to do your job do it right. Just because of NASCAR he let them smoke and drink at the pool area disregarding the rules posted. I say get a new manager or close it.
Reviewed Nov. 12, 2016
The last Motel 6 (in the Sacramento area) that was halfway clean and halfway quiet was on Halyard Drive in West Sacramento. I'm done with it now!!! This Motel 6 was the last one in the Sac area to allow you to back up to your room. I have bikes and equipment in my truck that I would rather not haul out of my truck and into the room. So it's nice to be able to hear anyone that is trying to get into my truck. BUT NOW, that admin says you CANNOT back up. Not only that... but NOW if you have guests... like your mom, sister and brother that wants to visit you in your room... THEY have to pay money to park in the Motel 6 parking lot.
Reviewed Nov. 10, 2016
They might leave the light on, but not the Wi-Fi. I was astounded to find out there is a $2.99 per day charge for Wi-Fi. In this day and age, when I can go to a wide variety of businesses, and sit in their parking lots without buying anything and use free Wi-Fi, Motel 6 has the unmitigated gall and audacity to charge extra when the customer is already paying for lodging. After all the additions, they are no longer the best value in lodging.
Reviewed Nov. 2, 2016
I booked a room for 2 nights and was charged for the night I placed the booking order. When I called the person said I reserved the room for that night and the other 2 nights. I wasn't and I am still not in the state. When I told the person that there was some sort of mistake she said she didn't know what to tell because I did make that reservation. I DID NOT! I DID HOWEVER RESERVE A ROOM FOR 2 OTHER NIGHTS! I did not stay there and I wasn't in the state how can they get away with stealing people's money?
Reviewed Nov. 2, 2016
When you work for someone that allow co-worker to threaten or bully other employees then the Gen is showing favorite to this behavior. They also allow young girls to be pimped out of the hotel. I work at Motel 6. You can dress it up but it is still a lie.
Reviewed Nov. 1, 2016
I stayed at Thai Motel 6 due to it being the closest to my out hardship of the passing of my two sisters. I had extended my reservation that was at a rate of $53.00 per night but found when it was charged it had been way higher than that by over $20.00. When I asked the young lady at the front desk she explained that the rates change on their own. I was confused because it was not a new reservation but just an added night. The manager rudely interrupted our peaceful conversation and rudely stated "if you don't like it you can leave". I stated "What? The room had already been paid for. What are you talking about?" She then replied "I'm calling the police." I then replied "Ok call the police. I have nothing to hide."
She had horrible manners. In fact is a complete liar. I said I would be waiting for the police... and called corporate customer care, put her on speaker. They made a formal complaint #**. The manager stated I made a huge scene in front of other guests. There was no one in the office and I never raised my voice. She also stated she placed me on a do not rent list. Her incompetent manner was unmerited. At no point was I ever nasty or any of what she stated. I requested in my formal complaint that the video be reviewed to show her manner. THIS WAS DISCRIMINATION AND COMPLETE HARASSMENT AND I'M SEEKING LEGAL ACTION. Her actions not only upset my family but caused unnecessary stress during our loss.
Reviewed Oct. 24, 2016
I made reservations for 2 rooms for Oct. 21-23. or arrival the amount was higher than I was told on the phone not much but it's the principal & if they do this to everyone they can make a lot of extra money. The room was not very clean when I pulled back the covers there was a long black hair. Our room was not cleaned the next day. We will never stay there again.
Reviewed Oct. 21, 2016
I normally choose Motel 6 for a couple reasons. The price and they allow dogs no extra charge. So when my husband asked me to find a room near Donaldsonville, I started my hunt for a room. Since the flooding in Louisiana, many people were out of a home. FEMA was taking over and placing the families in any motel they could find available. Long story short, the closest town with an available room was Thibodaux, LA. I noticed a motel that had just switched from Quality Inn & Suites, to Motel 6. The price was reasonable, so I reserved a room for a week. My husband was not thrilled about the hour long drive from the motel to work he was going to have to make daily, but it would have to do. Originally the price was going to be $434. I used my credit card to reserve the room. So that Monday morning we made the 4.5 hour drive from TX to LA. I was unsure about if they would let me check in.
But the lady didn't seem to be worried about the fact that I was 6 hours early for check in. I was happy about that. Then she told me that it was already paid for and handed me my key and rushed me out the door. I found that very odd, since my card did not have nearly enough money to cover the room charges. I was not ready to argue it at 5 am. So I started unloading my things from the truck. When I opened the door to our room, I was very surprised. It was very big. At that point I had no complaints. It was a downstairs room that had a large pool right outside when you opened the door. Sounds great... right? No. The fact that the lady who checked me in, said it was paid for already, worried me. I didn't have that much money on my card and really didn't want to deal with the overdraft fees. So I hopped online and checked my transactions. No charge.
So the next morning I tracked down the manager and asked to speak with her. She pulled me into her office (I can hardly call it an office) and had me explain what had happened. I barely got through the first 2 words when some girl comes walking in. She was introduced as the manager’s assistant. I'm not one to judge, but you do not wear heals, tank top, short shorts, hair bigger than an 80s rock band, and a nose ring to work unless you are working at a bar. It was completely inappropriate. Not to mention her boyfriend was only feet behind her. I ignored the situation, and tried to continue resolving the issue. I think I got 5 words out before again I was interrupted by the manager who started rambling on about... honestly she spoke so fast I couldn't understand what she was saying. At that point I knew I was getting nowhere fast. So I let her know my husband would be in at about 7 pm from work.
At that point I would come back to the lobby and pay the balance. Again she rambled on about nonrelated crap. I also let her know I would like to only be charged the weekly rate since I knew they had one. She said “Fine, but I have to charge you for another night since check-in is at 3 pm, not 5 am.” I said fine and left. True to my word, at 7 pm I was back in the lobby ready to pay for the room. The price had dropped from $434 to $316.26. It’s only day 4 out of 7.
For the past 3 mornings, I've had to listen to the maids argue loudly outside the room. I've heard many guests complain that things are missing or the maids didn't even knock before entering their room. I even heard one maid holler across the hall that she had looked through the peephole into the room and saw no one was inside, so they could go in. I was horrified. Never again will I book my stay here at this Motel 6. They need to get a grip on their employees or just fire them and get new ones. They are giving Motel 6 a very bad reputation. Especially for being newly opened. Never again. MOTEL 6 YOU MIGHT WANT TO LOOK INTO THIS.
Reviewed Oct. 19, 2016
160 E Calle Primera, San Ysidro, 92173, CA. Was the worst experience I ever had. I drive from Vegas to San Diego come tired. And the girl in the reception was rude and take her too long to give me the room. Me, my sister and her son. Was near her and she gave me the room key and a parking permit and she also said that she put the information of my car in the computer "so you good to park anywhere you want." So I park my car for one night and then I go to SeaWorld then I back and night after they tow my car. When I asked what happened to my car. They been lie to me and been really rude to me. And told me "Oh it's your problem. You should put a permit in the front of your car." And I told them "What??? Nobody explained me that." So I spend half day to get the car back and paid 400$ for the tow. And it wasn't the end of this nightmare.
I told her "it was your fault." So first she said "I will check my camera and if I see that the mistake is ours I pay you back all the money of the tow." One more day pass she said she watched it and there is no sound in the security camera so she can't tell if her employee did or did not explain how the parking work. And she told me later she will make it cheaper so later I paid to tow truck 189$ but still I'm not supposed to pair it. In the end she gave me voucher to stay in any Motel 6 for one night no matter the price. I'm not happy with this Motel 6 stuff, its rude service, bad and wifi not free. I don't recommend to anyone to use this motel.
Reviewed Oct. 18, 2016
Fire Code Violations, Health Code Violations, Building Code Violations, electrical arcing in the wall, roaches, bird crap everywhere. I am a retired City Inspector. Motel 6 Corporation needs to pull the logo off of this building. I have contacted Motel 6 HQ with our concerns, I am not going to list the specifics about our stay! If you want to find out what we did, just book a stay. If you don't care about "Life Safety", go ahead. Halloween is once a year, that might be a good time.
Reviewed Oct. 17, 2016
When I got to the hotel, my queen size bed turned into a double bed. The light above the sink had no light and to make things worse you couldn't call to complain because the phone in the room was not working... I went back to the office. They wanted me to pay for an upgraded room... The next day I went back to see when I can get someone to see about the problems... By 1p.m my boyfriend went down and was told that they told me someone had to be in the room... They couldn't come in unless someone was there... Needless to say I had appts but when I got back they had come in to clean the room... I wasn't there then and still no one fix the issues of my room... When I checked out it was still not handled... The only Motel 6 I will stay at again will be in Destin... Y'all could learn from them!!!
Reviewed Oct. 17, 2016
I had been assaulted and my car was stolen in the parking lot of Motel 6. Bruised and shaken I came inside the Motel 6 lobby on Edes in East Oakland near freeway. I ask if someone could call 911 for me or can I use their phone to call 911. I was told by Allison who is guest services manager there, that I needed to leave the building. If I didn't have a room there I would need to leave. I asked her if I could just use the phone to call 911. She told me no and that I would need to get out and use the phone outside. She was very rude and unhelpful. I would never use or recommend anyone to stay there.
Reviewed Oct. 15, 2016
I stayed at the Motel 6 in Springfield, OH #4862 on 10/07/2016 to 10/08/2016. I was driving on I-70 at night and was getting tired and needed a place to stay. I remembered Motel 6 being a fair priced place from many years ago and decided to stay at this one. Wow, have things changed! When I entered my room, the air was very stagnant. When I pulled the bed sheets and cover back on the bed, there was grit and dirt on the sheets. I couldn't believe it! I immediately pulled back the sheets and cover on the 2nd bed and saw that it appeared to be OK. I went to turn on the A/C and saw that the wall was decaying and moldy around it. I was too tired to complain about it at this time.
When I woke up the next morning, I went to take a shower and found that there were no wash cloths available. I had to use a hand towel as a wash cloth. There was no shampoo available... only hand soap. When I checked out, I complained about the dirty bed, the moldy wall, no washcloths, and no shampoo. All that the clerk did was make note of it and said that she was new... she didn't even bother to offer me a discount for the inconvenience and uncleanliness of the room. I've never had this kind of experience at any motel that I have stayed in the past. Needless to say, I will NEVER stay at another Motel 6 when traveling again!
Reviewed Oct. 13, 2016
We stayed at Motel 6 in Beaverton, Oregon for a while due to affordability; we paid roughly $65.00 per night. The staff there were dirty a lot of the times, scruffy attire, and definitely not professional or customer service friendly. The horrendous living quarters reflected the lacking employees and owners. We began to notice roaches and there was a lot of smoking within feet, sometimes inches of our room though there were "Smoking not permitted within 30 feet" signs posted in every window of the units. When we complained, we were told no more smokers would be put in next to us but nothing was done about the roaches. The smoking continued and police were summoned. We had to invest in multiple cans of Raid to 'try' and keep the roaches under control. The roach infestation was never tended to so they were everywhere like honey bees on pollen.
We finally took our complaint to Washington County Government where an agent came out once. He witnessed the roaches. He advised us to keep our belongings in plastic tubs, so we put out an extra expense for tubs. Motel 6 did not pay us back or reduce the cost of our room. We checked around the area while awaiting our new apartment to be finished, but Motel 6 was unfortunately the cheapest. Though we switched to the plastic tubs, when we got moved into our new home there have been roaches since December 2015 to present day, October 13, 2016.
When we first complained about the roaches, smoking and horrible staff, one of the owners "Meddle" (this is an Indian name, not as in meddling) became so furious with us that she accosted me yelling, screaming, using most horrific profanity in my face, a disabled woman who was in my wheelchair, in the front of the building publicly. She continued screaming that "So, you want to go online and make a complaint, and complain to the government, you guys are out of there in the morning by check-out time or I will throw you out!!" We already had a scheduled move-out date, and in Oregon a motel/hotel must give you a 30-day notice when you have been there more than two weeks/a month. She did not care just to vent her unprofessional rage and was oblivious to the public witnessing this.
She also made other unfounded accusations, so we were forced to call Motel 6 headquarters and the police where there was no relief, so we had to finally advise her of the law with regard to housing in motel/hotels. It is not like we wanted to stay there, but we had little money left, so we were forced to live in these deplorable, disease-infested conditions for months. When we moved in, the place was so filthy that we had to continue to borrow the bleach and other cleaners to clean off filth from the bathroom and all walls, the refrigerator was so disgusting, the stove was completely gross with caked on goop what seemed from years ago. The door did not close tightly as there were open seams and holes in the door. Anyway, after speaking to headquarters, we stayed only a little while longer and got out of there as soon as our new home was ready.
Now we are dealing with roaches on a daily bases. We do not feel it will do any good to contact Meddle or her father. She always tried to distance herself from being the owner but we were informed by several of the staff that indeed she was not just the daughter, but part owner also. They are not professionals at all and if we had a complaint we became afraid to voice it. Furthermore, the staff would tell us that "Meddle; she is crazy and violent! She scares me!" We felt the same way. The father would walk around at times with a broom seemingly sweeping the premises, but there were roach infestations prior to our moving there as other customers had stayed but never anything done to exterminate them - before or after we began our stay. Beware!
Reviewed Oct. 6, 2016
Desk staff rude and nasty, could care less. I came in at 2 pm after having called first, was berated by rude desk clerk who didn't believe me and basically accused me of lying. My room key never worked, 3 times had to be reprogrammed, very strange people, hookers and drugs suspected. Couple having sex next store, shaking the walls down. Staff cannot find a Do Not Disturb sign for my door. AC has thundering, shuddering fan when changing cycles, lukewarm water in shower. The only good thing was housekeeping staff and room and bed linens were clean, that was it. I have stayed at a number of places, this was the worst. Moldy smell when walking in room hit me like a ton of bricks. This place is disgusting.
Reviewed Sept. 16, 2016
There are so many things, but I'll start with their lousy lazy workers. The manager's name is Tanya **. I work nights from usually 3pm to 3am. I made sure I paid the room at 3:30am when I got here but noooo, even with the do not disturb sign on the door, Tanya woke me up to go pay... I then went to see what happened and she yelled at me that I didn't pay and when I showed her the receipt, and you think she'd apologize... nope so that's my number one peeve. Then being a friendly person, I talk to the house cleaners... they don't even change the two top blankets, only the white linens! They also charge you 2.99 per day for wifi, and that's slow speed. There are beyond enough drunks and druggies here to deal with also. My rooms ac was out, for 2 days! So basically this hotel sucks, don't stay here!!!
Reviewed Sept. 16, 2016
Front desk was always attentive to needs. Motel 6 tends to be cheaper than most hotels and motels. Very sparsely furnished room with no carpet. With AARP discount, WiFi was free. My room was on the second floor facing the pool. It was quiet but friends who were on the ground floor near the office were up all night because of noise, talking, and engines being revved.
Reviewed Sept. 10, 2016
The room was good size but reeked of bug spray. My husband got sick because of it. I woke up with a really bad headache. I assume it was from inhaling the fumes. When I went to take a shower and grabbed a towel and a huge roach crawled out from underneath. Also here was a smashed roach on the trim around the bathroom door. The shower head itself did not work so decided to take a bath but couldn't because there was no plug for the drain.
Reviewed Sept. 10, 2016
Roaches & ants, throughout the room, tub & shower filthy, debris & trash under bed, through the room, rate advertised at $55. Wound up 84, TV with little volume, AC sounded like a jet in room, window on ground floor with NO LOCKS, just filthy, stench. Would never recommend this motel, especially with a MUCH, MUCH better deal 3.2 miles away. People were terribly impolite foreigners. Terrible experience. No receipt.
Reviewed Sept. 8, 2016
Well you know when you are looking for a good deal on a hotel but also a nice place to stay. I have a story for you because I went up in Mason Montgomery Fields Ertle Road and stayed at the Motel 6 at my demises. I was so amazed about how great this hotel is by looking at the lobby to the rooms that Salvador Quinones run this motel establishment which too me is so wonderful knowing his father has run hotels all over the place from Puerto Rico, Bahamas, Cancun, Mexico so well. I have to say this place is so beautiful and amazing. I would stay here any day of the week and never care if they have breakfast or not because staying here is so great. I would recommend this place to anyone would love to come to stay.
The rooms are so nice that the beds are so comfortable. It's like sleeping on a Serta mattress and that to me I am like this is the best bed I have ever sleep in at hotels. So for me I vote for Motel 6 in Mason Montgomery and give the father a standing ovation and promotion to him and his son. For me to stay somewhere I really go on price so for me staying at Motel 6 the price is just right for me. Now it varies during the week to the weekend. It could range from fifty dollars to sixty dollars during a normal week or weekend so when it comes to the holidays you may pay like one hundred and twenty to one hundred and fifty. This depends but that is corporate rates for the holidays.
I am here tonight on September the 4th so I had to pay the rate that was going for this weekend because it is Labor Day Weekend. So for me I am okay with that because most of the time I am here on the weekends at the most. Sometimes through the week but every room has its own uniqueness. So I am very happy with stay here at Motel 6. The father showed me pictures of his other hotels so here is a brief look at the one I am in now to the ones you can go and visit and have a great stay.
So you can see that this father and son have a wonderful place to stay. So why not take your time out and see what his place looks like in Mason Montgomery because I would rather stay somewhere that is nice and neat and the people take their time out and make their place look good so people will come to stay and want to come back. I am most definitely going to visit his other hotels. So I figure I could let people know what experience that I have with this man's establishment. So please take a look at my article about my experience because going somewhere nice makes me happy and I am honored to give someone their props when it is need.
Reviewed Sept. 4, 2016
When we walked into the room it smelled overwhelmingly of bleach to the point it almost made me sick. The hard wood floors were very cold and felt hollow. The base of the shower was breaking apart and cracking, I could see mold growth and the water pressure sucked. There was 1 full size bed when we asked for a queen size bed. No microwave, no mini fridge, no heater. Just a bed, a table and a TV as well as an outdated heating system that doesn't work. It's freezing. For $100.00. Screw you guys. I am never coming here again.
Reviewed Sept. 2, 2016
Motel 6 rates change all the time throughout the week. They're never the same even during the weekdays. They treat people who stay here longer with less respect than people who are just coming and going.
Reviewed Aug. 30, 2016
Good evening. My family and I stood at your Mt. Laurel NJ Motel. We had a wonderful stay. The staff was very helpful and respectful. I would recommend this hotel. Thank you.
Reviewed Aug. 27, 2016
I am stay here in Pocatello due to my job and have to sleep during the day. They accused of not paying tried to make me leave. Been here 2 weeks. All prepaid owner rude and tried to force his way into room. Maintenance guy very odd and mentally unstable. Maids very rude. Bedbugs are present. I am because I need a place to stay while I am working. I am going to contact BBB and my company is already put a ban on Motel 6 and will post a nationwide complaint and ban on Motel 6 and will share this info with other companies nationwide.
Reviewed Aug. 21, 2016
We had a bad experience on check-in. They overcharged us for the room. When we got to the room the toilet didn't work and the water came out brown. After a night in the room too I found a bloody bandage in my bed. On check out we were still getting hassled by the desk clerk. Overall an experience I would never want to have again.
Reviewed Aug. 20, 2016
Avoid the Motel 6 in Columbus OH on High St. The place was filthy. Tub was clogged, toilet was disgusting, the tub walls and around the faucet was mildew and hard water spots or soap scum. They didn't provide any toiletries. We asked for a queen and got 2 twins pushed together. Tables were filthy. It looked like they came in made the bed and that was it. Floor was dirty also. Will not be returning even if someone paid me to stay.
Reviewed Aug. 20, 2016
Everything is good until I walked barefooted in the room! The bottom of my feet keep turning black from the moment I stepped thru that door! Also they have a camera above the door outside my room yet they never see the harassments going on nor say anything about it... our room is constantly fumigation with sulphur, insulation and metal flakes that sparkle that has been making me ill. Can't leave, they said no money back off - we leave early after paying for one week!! Also there are smokers in the rooms nearby... I swear, I think they are trying to make us sick so we will leave early and they'll make more bucks re renting the room out!!
Reviewed Aug. 19, 2016
I have been staying at the Motel 6 for about a month now in Baton Rouge, La. We have been able to pay weekly 270.00. We almost a week ago we had a terrible flood where all of Baton Rouge was flooded now the rates have went up twice as much not able to pay weekly. The people at the front desk are from other cities around us that were not affected and they are the rudest people! Up until this happen the staff at Motel 6 were very nice, but what upsets me the most is the price of the hotel. Why do you have the right to price gouge? When people are in a time of need and have nowhere to go and have lost everything!
Reviewed Aug. 17, 2016
We stayed in Motel 6, Gold Beach, Oregon in July, 2016. The room was dirty and overpriced, over 160$. The noise from the upstairs clients was unbearable, although we don't think they were being too noisy, just that the hotel is not properly soundproof. We could hear everything they did and couldn't sleep. I asked to speak to the manager before leaving, and he wasn't around. I left a polite, clear note, and... no response. I emailed him... no response. I contacted Motel 6 and they asked him to contact me, twice, and... no response. Motel 6 assumes no responsibility. Very bad.
Reviewed Aug. 16, 2016
Dangerous, questionable clientele, large dogs, drinking, loud, unkempt people in/out of rooms as I waited in handicapped van for my caretaker. Caretaker registered for room, long line in office, paid cash. Room #1 was a smoking room even though caretaker asked for non-smoking. Back to office, caretaker asked for another room - the air conditioner didn't work - very hot. Caretaker had been in each room 15-30 seconds each. Manager JOYCE would not come out of backroom for long time. Poor young girl at counter was sympathetic.
Large lady finally came out, said she was manager and refused to give refund. RUN, DO NOT STAY AT THIS HOTEL IN CHEYENNE, WY... They are thieves, crooks. They will steal from you, NEVER GIVE THEM CASH. Also it has a very dangerous looking clientele. Wish I'd have known. I complained to Motel 6 corporate. Representative Rita ** replied, "Sorry we fell short of your expectations." Huh? Stealing is acceptable. What did they want to do, knife me or shoot me. Sleazy place, questionable clientele. Run, run, run. I will never, ever, ever, ever again stay with Motel 6. They are criminals!
Reviewed Aug. 11, 2016
They are supposed to be pet-friendly and yet they are afraid of dogs even when they are locked up. When I called to get some fresh towels the front desk was very rude and disrespectful. They need to be taught how to have customer service. And they need to hire people that speak English and don't use a fear of dogs to not do their job, especially after I showed them that the dog was in a cage. Very disappointed in my stay here.
Reviewed Aug. 10, 2016
Dirty beds with dirt, hair, crumbs, was refused a new room for same price, was also told no housekeeping, beds were slept in and just thrown together, dirty pillows and the desk clerk was very rude. It is 2:52 a.m. and I am up writing this due to all the noise. I very very strongly suggest you do not use this place.
Reviewed Aug. 7, 2016
Stayed at Motel 6 in 1614 Shawano Ave Green Bay WI on Jul 23 and left early 4:30 Am Sunday. Unfortunately left my Sapphire ring and did not realize it until 25 July evening when I was getting my stuff to wear for work for next day. Called them first thing in the morning but the person whom I talk to said to call later. I did and I talk to a lady named Nancy. Introduce myself and told her we stayed at rm 212 and told her that I forgot my sapphire ring and ask her if somebody turned it in. She ask me to described it. As I did and I described it that it was an oval sapphire that is surrounded with little diamonds. I told her that my ring is similar to the late Princess Diana's engagement ring. And it has a thinner band. She said to me that I described it well and someone did turned in the ring. I was so thankful and happy and I said there are still some honest people on early.
So I ask her if they can sent it to me and just bill me. They said they don't do that and what I need to do is sent a prepaid envelop/box so they can mail it back to me. So I asked my husband to get the prepaid box, in which he did and send it to the hotel. I spoke to Nancy the next day and told her that my husband has mail the prepaid box and she said that they will be waiting for it. She even mentioned to me that she was wearing my ring which was so beautiful but would later put it in the safe. After a few days waiting for my ring. I received the box but to my BIG DISAPPOINTMENT, the ring they sent was a different ring which was a ring that you get from a vending machine, no sapphire in it. I was so mad and my husband talk to the Manager and then they flatly deny every bit of it that they did not find any ring that is sapphire.
I made a follow up call and Nancy as she answer the phone and then I talk to the manager but she too has denied every bit of it. These are very dishonest people and I am out of my sapphire ring. THIS MOTEL 6 is despicable whoever run this. I will NEVER, NEVER in my lifetime stay in any motel 6. JUST to let people know that this MOTEL 6 in GREEN BAY IS NOT A WORTHY PLACE TO STAY. I was so wrong that I thought they are honest but this people who runs this place are very DISHONEST.
Reviewed Aug. 4, 2016
Motel 6 Pocatello - We were charged twice for this accommodation. Once by credit card. However we paid cash at the motel. No way to contact them to fix the mistake. I hadn't had a reply yet so far. Last time I booked a Motel 6 for sure.
Reviewed Aug. 3, 2016
On 7-30-16 we rented a room for the night at Motel 6 in Denver, Colorado on the corner of 49th and Green on I 70. We went out to dinner and came back at 10:00 p.m. We got ready for bed and when we pulled back the sheets there was a very wet spot. I leave it to your imagination on what it looked like. My husband went down to complain while I packed up our belongings. They gave us another room. The first room was number 321. The second room was number 352. We got ready for bed again and pulled back the sheets and there was a dried wet spot, looking like the other one. We packed up our belongings again, asked for a refund bringing the sheet up to the front office.
As we complained that out of two rooms, both were filthy, 2 more customers came in, and the worker we talked to named ** told us not to say another word or she would call the police. No apology, no nothing just a threat. We never received a receipt, but they supposedly returned the money back to our Visa acct. It was difficult to find another room. We found one at 12:30 a.m. With so many diseases these days, renting one of their rooms is dangerous.
Reviewed Aug. 2, 2016
Stayed at Motel 6 on Bloomfield Ave in Baltimore because our RV broke down while passing through. Repair shop recommended this location. Excuse: it was near repair facility and we were from out of town. Total sleazebag motel. Was told at check in that all they had was a single handicap room in rear. I asked "what size bed". Clerk answered queen. I said "perfect" because we were traveling with our 2 dogs and felt the rear would be better.
Within 10 minutes of walking into the room, a vehicle directly in front of our room started blasting his music so loudly our window was literally vibrating. My husband went out twice to ask him politely to turn his music down. He refused, said he was a paying customer and it was too early to be sleeping anyway. When management came there was a huge confrontation, but he eventually left. After this another guest told us that he had been here a couple of days and the same guy had been blasting his music like that since he had been here, even at 2 am. This other guest also said that this guy had 3 women in his room and men coming and going all of the time. Sounded like a pimp to me. Then there are questionable looking people and cars coming and going all the time from this location.
Now the room. There is carpet or rugs of any sort. Said it was for the handicapped's convenience so I can understand that. But there is no fridge, no microwave, and no table to sit at. There is 1 small desk with a wooden chair that is so hard and uncomfortable it makes your back and backside hurt. Then I notice a bead of some sort lying in the floor and it didn't come from us. So then I know this place has not been cleaned. I look around more carefully and see cords sticking out from under the AC unit which is falling apart but does cool well.
Next I see some sort of debris lying on the floor behind the door that looks like something eating the door away. Finally, was told this was a nonsmoking room which was fine because neither of us smoke. Then I see 5 burn holes in the bed cover and 6 burn marks in the bathroom. I have stayed at Motel 6 in other parts of the country before, but will never do so again. I called the Corporate office and after keeping me on the phone for 30 minutes to file a complaint, was told unfortunately since this was "an independently owned location" they could not do anything. I yelled at her for keeping me that long to file a complaint that is never going to fix anything. They can "Leave their light on" for someone else from here on out. Now that it's getting dark cars keep pulling into the parking and honking the horn for some reason. This is a trashy, scary place.
Reviewed July 30, 2016
Motel 6 off of ca 5 freeway carlsbad - 1) Room was dirty. 2) Tub didn't drain like it should have. 3) Not very secure. 4) Couldn't sleep. Gave me room near loud expressway. 5) Unfriendly staff. That = minus 5 stars. Must I go further?
Reviewed July 25, 2016
I have been a frequent guest at Motel 6, but when I found a bed bug in my sheets, captured it, to it to the front desk, who's maintenance supervisor was called to identify it and verified my worst suspension, he said "Yep, that's a bed bug". I was very concerned about the bugs and how would I know if any had gotten into my new black luggage or worse yet, had they gotten on my best buddy, my dog? They offered no information what I should do, only that rest assured the room will be sealed off and fumigated. Well, that's good for the next patron, but I don't know what I should be doing.
Their lack of concern made me demand a refund, to which she said I can't give you a refund, that's up to corporate. I asked her to call. They said someone would contact me with a number about the complaint. Now I was agitated, I said this is ridiculous. Then she threw me out! What? I get treated very rudely when they are the ones with bed bugs? She told me to leave her office or she will call the sheriff, how did we here? I'm a 65 year old senior, never even asked for the senior discount and she's threatening me with the sheriff department? So I grabbed the container with the bug and left. I've spoken to corporate twice they said both times the would assign a number to the complaint and email that number to me. They never did.
And my worst fear has happened, I did carry those disgusting pests home, somehow and for two months now I haven't been able to eradicate them doing all the suggestions I could find online, except for an exterminator which I just can't afford on my social security income. I do more laundry than I ever have in my life, and I bathe my dog about once a week, I just can't keep this up, my life is a living hell of bed bugs. Watch out for cheap motels, they are cheap for a reason. I will never stay at a Motel 6 again.
Reviewed July 15, 2016
The service at this Motel 6 located at 12 Commerce Dr Caseyville, IL has been the worst experience in my stays at a hotel I have ever had. The room was unclean and dirty from a dirty floor and under the bed there was a plastic bag full of trash and a used straw.
Reviewed July 14, 2016
The outside looked fairly ok. Rented a room, walked in and regretted it from that point on. The smoke detector would not stop beeping until dismantled. Toilet water was yellow because of stain slime in bowl. Hairball and lint rolled together under sheets. Pubic hair on toilet and in shower. Dirt all over floor. Bodily fluid on the wall beside bed. Cleaning staff looking in windows by 9 am next morning when checkout was at noon. NEVER AGAIN!!! Checked July 9th 2016 - left July 10th 2016.
Reviewed July 13, 2016
On 7/6/12 I arrived in a motel 6 in Chambersburg, Penn and after putting up with a foul smell in room 264 for 3 days I discovered a serious mold problem in the closet. After complaining to the manager Vipul **, he thought it was funny and laughed at my complaint. He became very argumentative. He charged me for those three days. I filed a complaint with the corporate office. I'm still waiting to see what they will do before seeing a lawyer. I wonder how many room are contaminated, since the closet in which the mold is located has the shower next to it. My question how many hundreds have been exposed and have shorten their lives with the contamination.
Reviewed July 9, 2016
This is at the Motel 6 in Merrillville, IN. THE PILLOWCASES DON'T COVER ALL OF THE PILLOW!!! If the pillowcase doesn't cover all of the pillow, you put YOUR mouth at the very same spot where someone else put their mouth!!! I had three pillows. Didn't check them all but one was definitely grungy where it stuck out of the pillow case. It had make-up and face oils. MOTEL 6, your pillow cases have to fit the pillows for God's sake!!!
Reviewed June 26, 2016
My family and I first arrived at Motel 6. We made reservations the night before under my husband's name. So anyways we get there expecting to get in our room. Well she gave our room to my father-in-law because my husband and him have the same name. So basically I asked her she gave our room away and she said yes and didn't care. Then she proceeds with a horrible attitude like she didn't care so I gave one back then I walked away and she starts talking about me in Spanish and I told her "I know Spanish too now talk about me." So then she told me to get out of the hotel or she will call the cops!!! All I know is I will never stay at a Motel 6 for the rest of my life and this was in Santa Fe, NM!!!
Reviewed June 26, 2016
I have never been treated like this in my life. We stayed at the Motel 6 across from the Thirsty Camel in Norfolk, VA. Weren't even there 6 hours!!! The front desk ** watched us about 5 of us walk back to the room from the Thirsty Camel. We went to our room laughing and her racist ** called the police! All we were doing was laughing on our way back to our room. She called the police, had them throw us out and my two kids for laughing even though the ** folks near us were turned all the way up. Worst than us... Wouldn't give me my money back. I have never been discriminated against so bad in my life!
Please do not stay at the Motel 6 across from the East Ocean View pier!!! I will be reporting this to a higher up. And they added a 300$ charge on my card saying I destroyed the room. Are you serious?!! How did I destroy the room? If I wasn't fishing I was at the bar. Hadn't even stayed in the room for an hour... Beer bottles everywhere is not destroying a damn room!!! And Rachel the front staff called us the ** word.
Reviewed June 24, 2016
I checked in to a Motel 6 in Oakland, CA on 6/5/16 for two nights. They were extremely disorganized. Couldn't find my reservation, and eventually charged me a rate slightly higher than the one I had booked online, but it had taken so long to get to that point. I let it go. The following morning (while I was in the motel) I received a call from the motel stating that they had charged my card because I had not checked in or cancelled my reservation. I informed her that I had checked in and gave her my room number. She responded, "I guess I have to refund your card". The next day (6/7) when I checked out I asked about my refund. She said "I have it right here, I'm doing it today". Two days later they still hadn't processed the refund. I called the motel back and received the same answer, "I have it right here, I'm doing it today".
Keep in mind this was both the worst and the most expensive Motel 6 I have ever experienced. The wifi was down, the power went out several times, it was next to the worst neighborhood I have ever seen, addicts and homeless all over the property... The following Tuesday (6/14), still no pending refund so I call Motel 6 corporate. They contact the Motel again and they claim they issued the refund on the 9th but it may take up to 15 days to process.
So, I wait 15 days. Still no pending refund, so I call Motel 6 customer service back. The first time, they were friendly and professional. This time, nasty and arrogant. She tells me that it is Motel 6 corporate policy regarding all refunds to wait 5 business days for the initial charge to post and then send the refund to the accounting department for "review" for up to 15 business days before deciding whether to issue a refund. All of this for their mistake in the first place. She then hung up on me.
I have to say that I have stayed in many Motel 6 locations around the country. I sometimes travel with my 2 dogs and I have found them to be relatively friendly and hassle free and I have never had any major problems. I am completely shocked at the response I have gotten here. They say you don't really know a company until you have a problem. This situation was entirely their mistake and they are putting up this much of a fight over giving me back my money that they have admitted they never should have taken in the first place. I can only imagine what they are like in an actual dispute. In any event, they have lost a customer over $242.72 and I want to share my experience with as many people as possible.
Reviewed June 14, 2016
Motel 6 East Stockton should go on undercover boss. The hotel is unkempt and belongs on skid row. Sorry no one should have to pay money for a room that did not meet health and safety standards. The blanket was thin and full of burn spots. The pillows if you can call them that were flat. The carpet was stained and unkempt. When I first entered the room I was so focused on I had just paid for two rooms that health department would close. The bathroom appeared to be clean upon inspection. There was so much water sport and mold wondered if they had a professional staff cleaning.
The next morning when I woke up I was right. The staff was two individuals and an office assistant. They cleaned the carpet with a broom no vacuum cleaner. This is a direct reflection of the owner taking advantage of the brand and using it to sell. Rooms are sub standard. Mr. Tom Bodett should be looking for the owner. My next review will include pictures. I am doing two reviews I paid for two rooms.
Reviewed June 12, 2016
I booked a motel room for my family and I for 6/10/16. Upon checking in the room appeared fine. We left to go to a graduation and upon return when we turned on the lights in the room there were cockroaches on the walls, the bedding, the bathroom. I called the front office. I requested to speak with management. I have not heard from them and this 6/12/16. I spoke with the gentleman at the desk when I turned in my key and showed him photos I took with my phone. He stated he would let the manager know. This morning I found out he was a manager and lied to me. Terrible place to stay.
Reviewed June 5, 2016
The entire staff here (manager included) are very rude and inconsiderate. We had a very large group and they refused to accommodate us as far as towels, irons, tissue, or soap. I've never stayed in a hotel where EVERY employee you try to ask a question ignores you. The bathroom in my room reeks of urine. There was only ONE face towel for 4 people and the manager's only response was "limited service!" Being that my family booked 8 rooms for 2 nights each, I feel we should at least be heard. We were even approached outside our rooms by a strange man asking us for a pipe. I clearly don't feel safe here and will NEVER stay at another Motel 6 again! EVER!!
Reviewed June 4, 2016
I caution you!!! Do not stay in this hotel. We had to get off the road as it was very late after driving 11 hrs after working all day. We saw a Motel 6 off of 20 and my experience with these motels has always been ok. I called ahead to ensure there was a room available, and made a reservation. After confirming, there is no refunded cancellation. The lady on the phone was great, no issues there. Driving up to this crap hole, there was a family staying in their car in the parking lot in back of the motel. I guess they didn't have the money.
I got to the office and being as late as it was, I guess I disrupted the lady at the front desk. She didn't have an attitude, but she did seem very tired. I paid and got my room key for a king size, non-smoking room. The outside of the hotel is very, very dirty. There were full bags of trash on both the first and second floors one of which was outside of my room. As if that's not gross enough, don't be fooled by other reviews, these rooms are most certainly NOT CLEAN!
As we entered the room, it smelled stale and dirty. The floors were stained badly and it was not vacuumed. There was dirt all over the floor. Here's the best part, pulled the sheets back and it was horrendous. The pillows were stained with brown spots and the white sheets were yellow stained with brown spots and stains all over them. There was grit and dirt on the sheets and all over the dirty comforter. I called politely to the front desk for a new set of linen and said I would even put them on myself. The lady said she would check and hung up. We waited and waited. Finally I went to the car and luckily had two blankets in there. Because our linen was not going to come anytime soon, we decided to throw the comforter on the floor and dust off the sheets. We put our blankets over top of the motels linen. Surprisingly I didn't get bit, but I wouldn't be surprised if there were bed bugs too (We didn't see any).
45 mins later, after already being in bed, the phone rang. I suspect it was about the sheets, but I didn't even answer it. Aside from all that, the AC units directional vents were broken so it was just blowing air from a wide open source and that AC was nasty and unkept. I will say you get what you pay for because I only paid 47 bucks. However, I have stayed in many motels to include the Motel 6, and this was by far the 2nd worst motel I have stayed in. The only reason it's not the first is because I didn't see bugs or roaches in the bed, so I guess I was lucky there. Hope this helps for review readers thinking of staying in this hole. Think again and stay at one of the hotels on exit 8 - one exit prior to exit 10 where the Motel 6 is.
Reviewed June 3, 2016
Yesterday, Thursday June 2nd my fiance and I made reservations to stay at Motel 6 in Gulfport, MS located on hwy 49. We stayed on a few other occasions and didn't have any complaints. After yesterday, I will never be back. Before, we arrived, I called and spoke with a young lady and inquired about getting the first room that was cleaned and she rudely responded back, "HOUSEKEEPING DON'T GET HERE UNTIL 10, SO NO!" I thought maybe I was taking her tone the wrong way, so I thought I would try face to face.
We arrived at 9:30 am and a light-skinned ** lady by the name of Carlotte was working. I told her I was the one who called and I explained to her that my fiance had to be at work for 10 am and I would have to sit and wait for a room. I asked her if it were possible for me to get the first cleaned room. I worked in housekeeping for 12 yrs. I know it takes 15 to 30 minutes to clean a room. I even would have paid a little extra just to get in and shower and lie down just for early check in. She told me, "NO, CHECK IN IS AT 3, SO YOU WILL HAVE TO WAIT UNTIL THEN." I said, "So, you are telling me that, even if there are 3 rooms cleaned in next hr, I have to wait until 3pm?" She replied back "yes". I walked next door to another hotel who allowed me to check in with no problem. I just don't understand why she had to have such an attitude and why would she allow a paying guest to wait outside until 3pm.
After I checked in next door, I walked back over and cancelled my reservation and spoke with a kind man who said, he was the GM of Motel 6 in Biloxi and asked "was everything ok". I told him I didn't like my service and checked in next door and he said he was sorry to hear that and that was that. The good side of it is, for the same price next door, we had a fridge, microwave, and complimentary breakfast. We never looked twice at them, b/c we preferred Motel 6, but never again.

Reviewed June 2, 2016
I have stayed in other Motel 6 locations and have only had one previous bad experience. But I have to say, my family's visit to the Motel 6 in Gadsden, Alabama was the worst visit we've ever had. Although the clerks we nice and the lobby clean, the room was nothing but terrible. First, there was mold in the shower. Secondly, the tile going into the bathroom was coming up. Third, the mattress on one of the beds had several gross stains. The room was last cleaned on May 31st according to the card and we checked in on June 1st and checked out June 2nd. There was also a roach crawling next to the microwave. Very disgusting and should be reported to the health department.
Another issue we had was the pool area. Although it is clearly posted regarding the rules, several teenagers took over the pool and was horseplaying and letting outside guest into the pool. At one time there were at least 15 people in the pool. My family and I could not even enjoy the pool. There are no security cameras and nobody even bothered to say anything about the horseplaying or the letting in of unauthorized people. And no, I did not complain to the front desk as I felt if we did it would not be safe for myself or family. I WILL NEVER stay at a Motel 6 again!
Reviewed May 30, 2016
This motel is located just of I94 in a rather dismal section of St. Paul. Stayed there for 2 nights while visiting with family. Reserved two rooms - there was some confusion when checking in about the 2nd room, which was to be for two people. Moved us finally to another room. While we were out on Friday, motel called us and said we had to get out of our room, as it was reserved for 3 days for someone else. By the time we got back to the motel, our stuff had been removed from the room, although some of it was left behind.
In addition, our second party got to her room only to find that her stuff had been removed from her room, tossed into a large garbage bag and set aside. We both lost personal property (hair dryer, phone charging cord, book, among others). Half the lights in the room we were assigned the 2nd night didn't work, nor did the TV. This place is a dump, would not stay here again. Will rethink my Motel 6 decision the next time I need a room anywhere.

Reviewed May 27, 2016
Awful rooms... Didn't want to shower or sleep in the bed after working... Would not recommend for pets and definitely not adults.
Reviewed May 24, 2016
When on way home from New Mexico to Florida, I was beat considering I got a very late start. I could barely hold my eyes open until I hit the room & get into bed. I was awaken within 30 minutes from loud music from vehicle right out back, guy running into my door... DRUNK. Then up above the people were jumping up & down. It sounded like moving furniture whatever... I called 2 times even apologizing to bother them upfront, I don't complain that's why... They claim they would take care of the noise. Needless to say 3rd call after waiting a bit not wanting to bother yet I paid for a room... The guy was so nice yet 3rd call was female & I believe she answered for one of the guys for she got rude about me saying something about above noise. Well it's one thing for people staying here doing it but at 9-10 pm you hear & learn cleanings going on therefore furniture was being moved around, sounded like vacuum even though hardwood floors.
In saying this after I complained the 1st time they got louder as if to stand right in center of floor on purpose making noise. Then after 2nd call they still continued to be loud... Even louder causing my small dog to bark unstoppable. That's saying something. She's very disciplined & mild mannered. I had to turn TV up to distract her... So in the end I was up until 2 am left leaving TV up some what normally I turn TV off to sleep, rearrange my departure from 5 am to around 9 am for being so exhausted from last night. The noise didn't calm down until around 4-5 am. This is the 1st time ever to leave a complaint anywhere & I travel for work so many places I visit in my 40's so over 20 years of traveling. My little ones normally up bright & early she's still asleep now... QUESTION: WHO CLEANS A ROOM AT NIGHT? They had rooms still available so why the need, even if not that's for morning service to do I thought.
QUESTION: I ASK WILL I HAVE ANY ISSUES WITH PEOPLE HERE FOR I HAVE MEDICATION I TAKE DUE TO CANCER SURVIVOR. In which after eating a small bite I take it then go to bed so I don't feel sick... There's nothing that can be done about the nausea from it even Zofran they supply me with. So BOTTOM LINE: DO NOT STAY @ 2032 Paramount Blvd Amarillo, Tx. if you're looking for rest. On The Room Hygiene: Turn bed down to discover dirt from feet maybe left from last guest or whomever. Thankfully 2 beds I checked 2nd one out & slept in it rather than dirty bed. Obviously it didn't look slept in so maid just made it up nicely unknowing down below there was dirt?
Then I realized after quick shower & walking across floor my feet were covered on bottom with dirt. Therefore I saw where the other bed had gotten dirty from someone from before due to my feet did touch the other bed I slept in causing me to get washcloth & clean feet before getting into bed before entering after each visit to restroom, or simply to table for laptop. So again I'll state for me to say a word about a place THERE'S A PROBLEM!!! FIRST time in all my travels have I ever left behind such a comment. Motel 6 has left a VERY BAD TASTE IN MY MOUTH. BEWARE of this place. LAST A NOTE FOR YOU LADIES: If you don't feel like men's mouths & whistling as you exit vehicle & enter room BEWARE... I'm a pin-up, not calling myself beautiful simply I'm used to men's language, on our sites, & signings after photo shoots... SAYS A LOT. Hopefully this was helpful.
Reviewed May 11, 2016
So I needed a room for only one night. Back when they were freshly renovated it was so comfortable. The comforter was disgusting! The bottom of the toilet was filthy, found someone's earrings, things were dusty, no outlet by the tv, just a disgusting, filthy, inconvenient stay! I will never again stay there! I even took pictures and sent them to customer relations, is been 4 days and no reply yet.
Reviewed May 10, 2016
Checked into Motel 6 Red Bluff California. 1st room door jammed and could not get out without a lot of work. Finally after several tries, got it open, went to front desk got another room (non smoking). 2nd room reeked of smoke. Went to front desk got another room. When ready to go to bed noticed two fire alarms no covers and wires sticking out. Safety alert, said my prayers and hoped there was no fire. I am 72 years stayed in my share of motels and this is the worst experience I have ever had.
Reviewed May 5, 2016
Awful experience. I paid for this room in February. My reservations was for April 15 and 16 of 2016. Upon check-in I was asked to sign a receipt for the payment I made over the phone in February. The next day Saturday I check my bank statement and there it was a charge for the room again was made to my bank account! I went to the front desk and told him that I had already paid. He said "You will have to fax me your two bank statements showing both charges on Monday." I did that and guess what? Monday was his day off! So on Tuesday April 19th I called and spoke to the manager and he said "It's taken care of. You will get your money refunded in 5 to 10 business days" which I thought was stupid!
Well today it's been a total of 16 days of which 12 have all been business days and still NO REFUND of MY money! I have called the corporate office and spoke with guest relations and all I was told is I will be contacted within 5 business days? I feel like I have been ripped off! I will never stay here again. I am sure that will not hurt them in any way. I will also tell all of my friends what a shady place this Motel 6 is and urge them NOT to EVER stay there!
Also the people in the next room, which are weekly rentals who live there, were very noisy and their dogs barked all night and then before 7 am the people were talking very loudly, I could only take so much of hearing the F bomb being yelled at what sounded like a toddler! So I got loud. When we went to complain the front desk manager, who is a sloppy joke, said "Yeah they already complained on you and I ain't worried about it!" Really they only complained because they knew we were going to complain and they wanted to beat us to the punch. I guess I should have done like them and went down in my PJs instead of showering and getting dressed first! THIS MOTEL 6 IS A HUGE JOKE. Do not stay here. Beware.
Reviewed May 3, 2016
I made a reservation for SATURDAY, MAY 21 - SUNDAY, MAY 22, NOT FRIDAY, APRIL 29 - SATURDAY, APRIL 30. When I received this survey (at night), I contacted the motel immediately to report this. The woman on the phone was rude and argumentative and would not reverse the charges on my credit card. She told me that I canceled my reservation for 5/21 - 5/22. That never happened. I contacted the corporate office the next day. I was told that as the Warwick, Rhode Island site is a franchise, Motel 6 accepts no responsibility for what happens there, how customers are treated, etc. Anything that carries your brand and makes you money, IS your responsibility. The way any one of your representatives treats customers reflects on YOU. If you aren't familiar with this particular site, google it. It is an open air drug market, brothel, has had a meth cooking lab, shootings and abductions.
This persists year after year so there is no way that the management does not know about it and now I believe they very well could be profiting from it, as they are thieves. I don't have that kind of money to be stolen from me. Given the clientele, one would think they would want law-abiding citizens like me filling their rooms. However, I will NEVER stay at ANY Motel 6 again, despite their pet friendly policy. I will also make sure that my several hundred friends who travel with pets are aware of my experience. Not only have you stolen from me, but you have left me without a place to stay, as that is graduation weekend for colleges in the state. I will be contacting the Better Business Bureau and the Attorney General's Office of Consumer Affairs in Rhode Island. Very Truly Yours ~ A former loyal and law-abiding customer.
Reviewed May 3, 2016
These scabs, about 15 in total, from out of state ruined my stay. The day they pulled in so did the union protesters. The scabs were arrogant and had no respect for the other people staying in this hotel. This hotel is filthy to begin with, but now it is a real pigsty with these hillbilly scabs. Avoid this dump at all costs!!!
Motel 6 Company Information
- Company Name:
- Motel 6
- Website:
- www.motel6.com
