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The front of the motel looked good but there is another story. The room was not clean. Not housekeeping. I had to call to get room clean. The first time was to get the floor swept. This was the just after checking in. The towels was dirty hanging in the bathroom. Spiderwebs in corners of room. The second time was day 2. I was waiting on housekeeping to come clean the room and fresh sheets. No one came but I heard their carts being pushed passed the door several time.
I was getting upset by now. I had to walk down to front office to get room clean. He came and did nothing. Handed me the broom, trashbags, sheets. I had to change my owns, sweep my own room, and put trash bags ever sheets in can. Not one time that he entered my room. I had kids with me so I kept calm. I did not drive 600 plus miles and pay $170.00 for this this. Pay the extra money and go to a quality motel or hotel. The sorry part is that the manager lived on site. Cleanliness was ridiculous. NEVER AGAIN!
Oh my God I saw a cute puppy getting mauled by a couple of dogs. My children were crying and scared of these two giant dogs killing a little puppy. What pissed me off is that the dogs were allowed to remain at Motel 6. And no staff members asked the owners of the puppy if they were ok and if dog needs treatment. Very sad. Hope puppy makes it.
It is literally 9:06 pm and I’ve called the front desk five times about my heating system not working. I’ve been calling since 6:30... 4 times (by two different people) I’ve been told someone would be up to look at it, once I was put on hold by a Sonya whom never got back on the phone. My room smells like smoke and the door and window have a draft. The conditioning unit is old and broken. I’ve tried speaking with a supervisor but was told no one was available. I hate that I spent my money here.
My husband, daughter and myself stayed at Motel 6 and it was great. The room was clean and well stocked. The updates to the rooms are really nice. The towels, sheets and bedding were very clean and the room smelled amazing. The bathroom was spotless. The motel is quiet all night. We all slept like babies. The cleaning crew were so nice and polite. They made sure we had everything we needed and wanted. When they promise to bring something back they always did. The front desk staff was super. They were polite and so friendly. Shoutout to Sandy (housekeeper), Channing (front desk), Demetria (front desk), Marie (front desk) and to everyone else who names I didn't learn. Overall the rooms are clean, staff friendly and the prices are right. Thank you all.
I checked in at 5:15 pm, left for a class at 5:30 pm, returned at 10 pm & left at 6 am the next morning. Almost $80.00 with a discount for 1 room, 1 bed. Why the harsh rating? Because the money is for a place to confidently lay down to sleep & be able to shower in the morning to get ready for the day. I don't feel I received that. A clean bed, clean sheets & a clean functional bathroom were my expectation. And I don't like to share my room with crawly things. Positive: First of all, the staff was friendly during my stay, my room was ready, the air conditioner worked, was cold & the toilet was fully functional & clean. So was the Mini-fridge. The towels were adequate.
Negative: the rest of the room & bathroom was in dire need of a thorough cleaning, some repairs & TLC. Sheets were halfway on the mattress & inside-out. Looking at the over-the-bed lights, there were mystery blobs under the glass. I had to share my room with a resident spider & nameless bug, the microwave still had food splatter from previous guests, the storage surfaces were dirty & the electrical outlets were so loose, that the charger kept falling out. I decided against a shower since there was unknown residue in the bathtub, the shower curtain rod was dented & not secured to the wall & the sink handle & other surfaces really needed that thorough cleaning. I found some questionable hairs on the Motel 6 sheets & slept on sheets & pillows I brought with me.
Note to self: this Motel has its washers in the hallway! Not a good idea to get a room anywhere near them! Do not touch the floor without shoes or gloves. Hallway carpets may be wet & squishy. There is no shampoo, hair dryer or coffeemaker provided. I remember Motel 6 from waaay back. No longer the Motel 6 where Tom Bodett “will leave the light on for you".
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I've been staying at this location, 2551 Ashley Phosphate Rd, North Charleston, SC 29418, for more than 5 years, 6 visits per year, for work. The most serious complaint I had, in the beginning, was extremely low water pressure at the sink. Little by little in the beginning, they were making small but significant changes for the better, e.g. remodeling the rooms, gradually adding refrigerators and microwaves throughout. But of late, those changes have begun to move in the opposite direction, i.e. for the worse. Instead of increasing the water pressure, they've added a nozzle to the faucet to increase the intensity but not the volume. Now the spray is so strong, water splashes from the sink at even the lowest setting.
I've always used a "Do Not Disturb" sign on all of the motels I stay in and now, this motel at least, no longer permits that. And while I was en route to stay at this location this week, I stopped to get some groceries, knowing that I will be able to have access to a refrigerator and microwave. However, upon arrival, I've discovered that they are gradually removing the microwaves but not before I paid $30 extra for a room with a refrigerator BUT WITHOUT a microwave. So the groceries I purchased will go unused as well as the EXTRA $30! I WILL NEVER STAY AT THIS MOTEL AGAIN NOR ANY OTHER MOTEL 6!!!
We conducted our 5 day stay at 3300 Queen City Dr in Charlotte, NC. We were moved to 3 different rooms. All of them have had issues. The first two had black mold on the walls, which I am deathly allergic to. The third room had a water leak in the wall that was causing the ceiling to fall in. I wrote corporate with my complaint and photos. At this time, I still have no response. The rooms at this location have no microwave and no refrigerator. The night before our last scheduled stay, while sitting in my car another renter asked if I had any ** he could purchase. The rooms are unsafe and repulsive.
I’m so disappointed. I can't believe I wasted my money and time staying. I booked a room for one night 02/03/2019. Upon arrival I was caught up with work on my phone and laptop. I was sitting at the desk working away. About and 2 hours later I needed to use the washroom. The toilet seat was nasty. Dry piss all over the seat that means housekeeping did not clean the room. I noticed the floor as well as the sink was dirty. I even have photos to prove it. I then proceeded to check the bed. The sheets were dirty no clean bedding. I contacted front desk and explained to him the room was dirty. He said no refunds and that it's a full house. I told him I would like new clean bedding. This was around 9-10pm he agreed. I waited and waited by midnight still no one had showed up at my room with clean linen and front desk didn't show up.
I was pissed but had to leave for work was running late. The motel smells there's lots of activity in the hall doors slamming, vomit in the stairwell. The place was nasty dusty over all. Management was rude. I would never recommend anyone to stay here not with your family not even for business. This place is absolutely a ** hole. This is what you call the slums. I should have spent the extra $30 and stayed at the Fairfield Inn which was 1 minute away around the corner. Which is way cleaner than Motel 6. Never again. :(
My husband and I checked in late on 3/1/2019. We slept for a little bit and I woke up with something crawling on me and I was itchy, I ran to the bathroom and a bed bug was crawling on me, I woke my husband and we checked both beds and there were adult bed bugs in both beds, we called the front desk and started packing, it took 20 minutes for them to come look and he accused us of bringing them in, are you kidding me? I asked for a refund so we could get out of there, he said no refund, the manager will be back in 1 week and he said, "You can have another room", that is not acceptable, I am sure they all were infested, we are so upset of the attitudes and had to leave in the middle of the night tired and cold and another 770 miles to drive.
My stay was horrible. My first night no remote they refused to bring one to the room. After a few hours I notice the lost remote was in the (made up bed). Room smelled like filthy mop water. Yes desk and all. Waited all day for toilet paper. The kicker is the BLOODY USED NEEDLES falls in the shower with my son. They offered me one free night or take my money back and leave. PLEASE DON'T SETTLE WHEN YOU SHOULDN'T. Customer service horrible.
So me and my husband rented a hotel for a couple nights to get away... Paid 145 total for two nights and both nights there were people running in and out of the rooms constantly slamming doors and smell of drugs and then selling drugs out of this establishment! We hardly slept. Could not enjoy ourself at all! Went to front desk and she tried to get rude with me when I already called and complained once about this and it kept happening. They didn’t offer to do anything about it etc. This place is a joke. By far the worst place I’ve ever stayed and wasted our money on! Something needs to be done about this.
If I was you I wouldn’t stay at the Motel 6 in Southport Indiana! We are very upset about this situation. Even more so no one is willing to do anything about it! Hopefully they will at least try to make this right because the BBB will have a field day with this place also so would FB word of mouth from your guest is your future business and the reviews I have and will make known will have a effect!
The people here are very friendly, the rooms aren't bad for the buck, decently priced and with a nice flat screened tv in them... Beds were comfortable to sleep on, towels provided and the walls looked spacious compared to many places I've seen before priced at this rate!!! There isn't any complimentary breakfast, however they make up for it in the rooms provided, given the many outlets and how you can bring your pot cooker if you wanted to, lol.
I enjoyed the room, peace of mind and free coffee. The room was nice and clean, bathroom the same. No bad smells or trash all over the place. I will be going back next week. My daughter and wife were very comfortable and that's one thing that's special to me. If my family like it, then I love it.
Attempt to disenfranchise you from your room for 2hr. Say it's po@ check. Front desk staff rude. Manager refuses to hear or address complaints and when cont corporate office even ruder. But if looking for a place to shoot ** and or smoke ** this is the place for you! Fort Detrick location which is corporate location.
Sometimes I stay longer due to the relaxing experience. Been throughout the states using Motel 6. Great value for my dollar. Staff always friendly and accommodating. I feel safe at night when my family puts their heads down. I'm a repeat customer.
Me and son just arrived from Florida. If I knew, what it was like, would never have stayed there. I paid for 2 weeks in advance. First got there, bathroom light was hanging by wires. Went downstairs, told office (they seemed passed off, that I bothered them), maintenance guy came to hotel room. Brought no tools. So popped it back in wall. Still didn't work, said he would be back next day. Not good enough, paid for 2 weeks-light is going to work. Went to office again. I said, have him bring his tools, this time. Got a lot of eye rolling and a sigh! Ice maker - on both floors, not working. People leave trash in hallways. Prostitutes and people on drugs, dealing drugs. No bureau in room, washer and dryer broke. Fights always breaking out. Police there A LOT. Would not send someone's dog there. I called the main, Motel 6 - they did not care. DISGUSTING is what it is.
I made reservations for the Martinsburg, WV Motel 6 on Friday night Dec. 7. The motel had a sign advertising $49.95, but the price was higher because of Friday night rates. The price on the sign is the price I should have paid. I stay at Motel 6 many times during the year, but I may have to send my business elsewhere. I called corporate and was told "tough" in so many words. (No complaints about the room.)
October 26 I spent the weekend at Motel 6 on Boulder Highway. Our room was suppose to be ready at 3pm it wasn't. We were accommodated to another room where I was confronted by a roach. The partying there I was unable to get sleep. Whenever I travel I try to stay at a MOTEL 6. In November I used the Motel 6 in Sylmar Calif where there were roaches there as well. I had business in Van Nuys Calif. I tried to get a reservation for MOTEL 6 6909 Sepulveda Blvd. The customer service person told me "we don't want your ** ads here and ** you". I called their Corporate office to file a complaint being that they are representing their hotel. I can send you a copy of the feedback I received and my reply to that particular email as well.
I enjoyed my stay and it was very comfortable. No problems to speak of. If anything came up they were on top of it asap. I'd go back no problem. The place was cleaned regularity and anything needed was taken care of.
Let us start at the beginning; the website reservation had nowhere to request a handicap access room so I had to call the motel to ask for a ground floor handicap room. When we arrived we were told we had a ground floor room, but nothing was mentioned about it being handicapped. At the door; the first thing we were hit with was the smell, the cleaning person must have used an entire bottle of cleanser in that room because the smell hit you from the door and every time we came back to the room and opened the door it hit you again.
The room; there was 1 chair, hard molded wooden looking chair. No table or desk, just 1 chair. While a spacious room because of the lack of carpet and lack of furniture it echoed badly inside. This Motel 6’s website had showed a table and 2 chairs in the room. The bed; the sheets had been tucked so far under the mattress that the blanket was not even visible until we removed the bedspread and sheet and found the blanket mixed in between them, in other words they had “Short sheeted” the bed. The bed base was so creaky that every movement was loud and echoed. The pillows were the smallest flattest things you have ever seen.
The bathroom; WAS NOT HANDICAPPED, the toilet seat was loose and caused me to fall when it slide sideways. It was very difficult to get up from the toilet without any grab bars, had to use the door frame to pull myself upright. I was not even going to try to get in and out of the shower since it was a standard bathtub with high sides. The toilet flush was so loud it uncomfortable. Again, I had asked for a handicap room because the photos on their website had showed a roll in shower in their “Deluxe” King room. Which is what we had paid for.
The curtains; we discovered at night that the curtains were on a broken double rod system but there was only 1 curtain and it was placed 4 inches out from the window, allowing so much light around them that with the lights off we were able to read by the light of the porch light that was directly outside of our window, it actually got darker in our room in the morning when the light went out. Why there was not a second curtain or why the one that was there was so far away from the window I’ll never understand.
There was an uncovered power outlet just under the headboard that could have caused a fire or electrocute one of us if we slid our hand in the 3 inch space between the bed and the wall. The cleaning person came in the next day, but all she did was pick up the towel off the bathroom floor and did not leave a spare roll of toilet paper, I tried to call the front desk but the phone would not accept any key presses, and the only number I could find was not for our front desk but rather headquarters. So I had to get dressed and walk across the parking lot in the rain to ask for a roll of toilet paper. The little things; there was no Kleenex, the book they leave in the room for you to see what is available in the area had at least 3 businesses that were no longer in business.
I should have known not to book a room at Motel 6 in Hollywood. They tell you in fine print on the website that there may not be parking. But you don't find that out until you actually get to the motel and find out you have to park 2 blocks away and pay 15 to $20 for that parking. I will never ever ever ever stay at this Motel 6 again.
We've stayed at Motel 6, and today my husband try to renew our reservation, we intend to stay for more 3 days, at Motel 6 in San Rafael, CA. But when we try to talk to the clerk at the reception he was very rude, racist, unprofessional and treat us very bad, he cancel our reservation without our permission. He told us to pack our things and get out from his Hotel and start to shouting saying that he doesn't want us there...my husband even asked if was because he was a ** guy and the guy just look at him and just kick us out screaming yelling saying for us to get out. We are very upset. My husband is sick with allergies from the Smoke of the campfire the air is very unhealthy and the guy just treat us like garbage. I want our money back...please do something about it because nobody deserves to be treated like that because of the color of their skin.
The Reservation was at the Motel 6 at San Rafael, CA. We want to be refunded, we want our money back. We don't deserve to be treated like that. Very disappointed, horrible people...no respect at all for the customer. We try to solve the problem over the phone but seems they don't know what to do in this case. Be aware of this place. You deserve better.
We walked in and it smelled of paint with paint bucket and rollers and lamp shades, a cart with maintenance supplies in the way, dirty towels with paint, trash cans full of maintenance changed, no soaps, absolutely filthy stains on bedspread, paint spots all over floors, on locks, spackling on wall, still lamp shades off which we put on ourselves, cigarette ashes behind bedside table, under bed was nasty, filthy shower, dirty, only one chair for table which was torn around edging. Maintenance guy kept bothering us because he left stuff and couldn't find stuff. On top of it all some man walked back and forth, yelling, talking on his phone. I filed a complaint, no answer to a free day due to this one not being pleasant. Linen not stocked. It was unrestful and horrible.
I had an extended stay at Portland Oregon in October 2018 due to temporarily being homeless due to domestic violence. Motel 6 overcharged me a day, said they would credit my Mastercard, but never did. I contacted them & they liked and said they did post a credit, NEVER HAPPENED! Don't Stay At Motel 6, I never will again.
I made reservation with this Motel 6 (#1251, 1101 Shoreway Rd, Belmont, CA) directly and received a confirmation email as usually, and printed it out just to be sure. But when I arrived here after 8 hours of long drives in the evening the receptionist at front desk told me they have no record of my reservation and said I need to call reservation center myself. I told them it’s not my problem. Why can’t they call and find out where went wrong. They said they can’t! So I did.
The reservation center personnel told me there’s nothing they can do because they have no access to whatever the system, and asked me to call another number. Again, I told her it’s not my problem, I made the reservation weeks in advance directly and have confirmation paper with me, why can’t they connect me to whoever directly instead of me making all the phone calls and repeating the issue?! She told me something about the system that they just can’t transfer me directly. Out of anger, tiredness, and frustration I began to raise my voice then she said maybe she can call the property management at Motel 6 #1251 and find out what the issue was. So she called them, and found that my reservation got cancelled shortly after it was confirmed due to overbooking, it was the computer that automatically cancelled my reservation!!!
The reservation center personnel offered to put me in another Motel 6 cross the bridge, I refused because it was in the totally opposite direction, the horrible traffic would add 2 hours extra traffic time to my planned schedule. The worst part in all of this was that, they had no decency to even send me a cancellation notification through text, phone or email, so I could make other arrangement!!?? Regardless how I expressed my frustration or asked them “How would you feel and deal with this if this happens to you??!!” Their standard bureaucratic response was, “I am sorry, but you can call reservation center...!”
Apparently Motel 6 was incapable and unwilling to take up responsibility, and doesn’t care about my situation. So my husband and I decided to look for another place to stay. But since it was high demand for lodging due to conferences and late booking, it took us a while to finally find vacancy at Holiday Inn near Fisherman’s Wharf, and it cost $594.91, including $53 overnight parking on the premise. I however did apologize to the front desk receptionist for my attitude, after all, it was the computer that took me off the system, not them!!
I wish this episode ended there, but no... what happened was, with the rather expensive $53 I paid for the Holiday Inn overnight parking (it was in the basement and required hotel card to get in), I found my car window smashed in the morning. Sigh... speechless...! Well, I asked the Holiday Inn front desk personnel, the answer I got was, “We have signs out there.” I guess the signs were something about hotel not responsible for cars or belongings! My question was, with the amount of money they charged for parking, they can’t hire a security? After I shared this incidence with friends both local and visitors, what we heard was, “it’s been a long term issues and city can’t do anything about it, so just DON’T GO TO SAN FRANCISCO ANYMORE!!!”
First, I want to say that me and my guests felt our safety has been threatened by the male front desk by putting fear in our hearts by saying he knows our identity and address including kicking us out in the late afternoon so we will not have a place to stay. I was asked by this very rude male front desk for my ID as I check in. I gave my driver’s license and then he asked again for the IDs of my 3 relatives. He was staring at me while I am looking for the co number of my niece as they are parking the car so I can tell them that their IDs are needed.
I told this guy I am contacting them and please wait. I gave the IDs after and he checked but told me I need their passports as they are not from USA but from Australia. I replied on him that he should have made it clear that next time he must be clear so people especially those that are tired from their travel will not get tired more. He said, "I thought they are from USA also because you have a USA ID." I answered that he should not make assumption because he can make mistake and make his guest uncomfortable. He said, "I can kick you out of this hotel if you do talk like that?" I said, "You asked for something I gave you and then you said it wrong" where in fact he should have been cleared on what he requires from their customer.
He said I am ruining his day and, "this is ridiculous." I told him you should not tell that to his customers because he was the first one who is not clear. He said again ok, "I kick you out of the motel." I asked him, "Where is your manager?" and he said manager is not availability and he can kick us out now. I told, "You are not the manager and I will call your corporate if kick us out here." He has not stopped talking and I put my phone focus to record him as he is being very rude and hurtful especially in front of my guests. He told me, "I know your address." He raised his voice again and repeatedly saying he knows me and my address. I asked him, "why you are threatening me." He said, "I can sue you because you are video recording me."
I told him, "I am supposed to video record you because you are maliciously demeaning me and my guests. You are treating us badly because I am with my guests who came from other country." I told, "You should not irrespectfully act like that because San Francisco (especially they are in the heart of the great city) is a tourist city and many tourist comes here" so he should be cleared in asking IDs and Passport for foreigners as he said its Motel 6 rules. The other lady who is a kind one dialed the phone of the manager and the manager appeared. Looks like just woke up with the eyes almost closed.
The manager just seems like not interested in his staff bad behavior saying, "You committed a mistake by trying to video record him," I replied, "He just do not want to stop besmirching us. That’s why I pretend I will record him." Manager not saying anything on his very rude front desk and I asked the manager, "So what are you going to say to your rude staff?" He cannot answer straight and he said finally, "I will talk to him."
I made a reservation 2 weeks in advance of a wedding. The city was totally booked for an event filled weekend. I was not allowed to check in earlier than 3 pm - same time as the wedding bus was leaving for the venue. I made 3 separate attempts to coordinate that issue with variable answers, the final one, ‘No’. I returned to the motel at 11:30 and yes, they had my reservation but they did not have my room. Well, they had rooms but none had been cleaned. No manager on site, no alternate possibilities, nowhere to go, no answers. I was not the only one. I will never ever attempt to stay in a Motel 6 again. No one I care about will either. I wanted to give zero stars but that is not a choice.
Stayed a week and enjoyed the service and price that I stayed a 2nd week. Had everything I needed. Easy access to free wifi and coffee room. Everything was clean. There was more than enough parking spaces that were wide, cars didn't have to park close to each other.
Motel 6 100 Greshamwood Rd. Richmond Va. Did not have a good experience. The service was very unprofessional and so were their guests. Very rude and one in particular with the license plate ** a small black car. The owner was very disturbing and the management did not response to my complaints. So I will not use this motel nor would I recommend it to no one. They also said that our card had insufficient funds when money was there enough to cover for the payment. Don't come to this motel. Bad service.
I went to the Motel 6 in Southington to spend a weekend with my husband and not break the bank. When I arrived the customer service rep was clueless about the room. And when I asked if there was coffee pots in the room he said no, but never told me that they serve complimentary coffee in the office from 6-10 in the morning. So I got up to the room and laid down for a bit. Then I got up and went to the bathroom then noticed hair all over the floor. So I then bleach the bathroom as I had a new bottle of bleach with me. While I was cleaning the bathroom the tub also had hairs. Next I got in the shower and the tub was so backed up that it filled all the way up to my ankles. Well I got out and went to brush my teeth. Well guess what the sink was backed up as well.
By this time it was late I knew for sure that the guy at the front desk wouldn’t do anything. So I waited until the next day to talk to someone else. So then the girl at the front desk Darnesha was very nice then called the manager. This was the worst experience ever. Not a sorry just, "You can either get refunded for one day or get your room switched". To me this seemed unfair since my stay was ruined. I would have just preferred a full refund as my stay was ruined but I took the new room, only to find out the tub did the same thing. Not to mention in the first room the toilet would not flush. We had to use the plunger each time we used it.
So the manager on duty didn’t seem to care and didn’t apologize. When I spoke to her she claims she did but I was waiting for that and never heard it so when she says she apologized that’s not true. Motel 6 doesn’t seem to care if your experience is bad and will just take advantage of you!!! The room they moved me into had the same issue. The tub backed up so bad that it went to my ankles. So upset about this stay and the fact no one cares to fix it.
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