Motel 6 Reviews

Motel has hit rock bottom. They now require theft insurance, which they charge for as a mandatory fee when reserving through their website, but the biggest thief is Motel 6 who charged me double when the manager of the motel canceled the online reservation and reserved me through their franchise. The manager neglected to tell me I would not be refunded for the cancellation. I've been staying at motel 6 for forty years and watched them go from a decent quality budget motel to a poorly maintained dive that profits by stealing from customers.

Motel 6 in Arlington TX is AWFUL AWFUL. Our rooms were so sour and damp carpeting. Our socks got wet walking across the floor. We paid for 2 rooms and got charged 120.00 for overnight parking in their lot. No toilet paper. Had to ask for towels. AWFUL front desk employees. Don't stay at Arlington motel 6.

This place is an absolute dump and should be shut down. We booked two rooms after being assured the property was clean, but it was completely filthy. The smell alone was so repulsive we couldn't even bring ourselves to stay. When we demanded a refund, the operators acted incredibly unprofessional and refused to return our money until we literally showed them the biological waste left all over the toilet, along with a disgusting sink and shower. Avoid this place at all costs—the property and the management are completely unacceptable.

Over the past month, I have contacted Motel 6 concerning my stay on September 16th at Studio 6 in St. Louis, in regard to my security deposit of $70.00. I have called the customer support number, and I have continuously received the same script to contact the site, **, which is never answered. Upon further research on this particular location I found that it has received many complaints, one being the non-refund of security deposits. Over the course of my travels, I have stayed at many hotels/motels and many different Motel 6 locations, and this is one of the few times I have experienced an issue with refunding my security deposit.

If I could be less than one star I would. The front desk person was extremely nice. She did very well. After that, it was a terrible nightmare. See I pictures. The place was absolutely filthy. Our door security latch was broken. There were multiple things that had liquid dripping off of it. The table was all sticky. The floor in the bathroom and the tub and the door in the bathroom, horribly dirty, etc., etc. etc..

Rude staffing, dirty rooms, tv don't work in some of the rooms, bedding nasty, bedbugs and roaches roaches roaches.

Horrible experience. Had a flight voucher and the night manager was very unhelpful. She told me that our bookings couldn’t be used with the voucher we had that specifically displayed the name and location of the Motel 6 in DFW NORTH. Proceeds to tell us that we were have to pay out of pocket in full after the gentleman on the phone that assured my party and I that it was transferrable. Completely unreasonable and rude.

I used the app to search for a motel in Great Falls, Montana. Didn't book anything. Next thing I see is two charges on my Mastercard. Filed a complaint and all they keep replying with is, what was your reservation number. I'm not going to quit fighting this.

This place is dangerous and disgusting. Drugs, prostitutes, Drunks everywhere outside the front door. It’s the most disgusting place I have ever seen for a hotel. Please don’t risk your life on this dive.

I checked into this Motel 6 and was assigned to the third floor, which I was told was the pet floor. The hallway was in unacceptable condition and smelled strongly of urine. The attached photos show the condition of the floor during my stay. When I tried to raise my concerns with the front desk, I was told it was “too early” for my complaints. I asked for the manager’s name/contact information so that I could make a complaint directly, and staff refused to provide it. The employees I spoke with also would not give me their names. I decided to leave rather than stay under those conditions and requested a refund.

I stayed at Motel 6 Medical in Lewisville, Tx On Sept 22 at 11pm the people next door started fighting. Screaming, cussing, loud thumps against wall. I called front desk a lady said "I will talk to them". The fight escalated to the hallway. Screaming, cussing, more loud thumps. I called the front desk again to report brawl in the hall. She said "I will talk to them again": I said "no, it is too dangerous." I told her call the police or I will call police. She again said " I will talk to them." I called the police. The next morning, I mentioned the fight to the man at the desk. His reply was the people were just having too much fun! Which is ridiculous, it was a huge fight between 2 people. I was scared for own safety and other guest. Motel 6 choose to ignore the safety of guest at Motel 6

I reserved a King bed at the Wichita Falls location. I arrived around 8:30 pm for check-in and to get my room key. I had already paid for my room. I was told by the receptionist that she gave my room to another couple. They only had a room with two twin beds. I am 6' 4", and a King size is what I needed. I made do with my only option. The room stank of cigarette smoke, and it was not a pleasant smell.

Ladies and Gentlemen. I IMPLORE YOU....DO NOT SPEND/WASTE YOUR MONEY WITH MOTEL 6. I had the unfortunate experience of booking and paying for a reservation at the Roseville Minneapolis North location in Minneapolis, MN. I PAID and the night I arrived, the Motel 6 employee REFUSED to give me my room, claiming he did not have any clean rooms.

I stayed here for 1 week and paid over $400 dollars. I then booked a second week and found a live Bed Bug. I reported it to the staff at check in and she said we don't have those here. Ok whatever!! Then the Manager at 7 am gives us a different room and then proceeds to blame me due to it being dirty. Whatever!! I asked for a 2 day refund and all they are going to refund is $7.00 how pathetic. I will never stay at this hotel again even if it is cheap and allows pets with no deposit. The Manager didn't apologize at all and she was Rude. I also had to pay to re-do my laundry. My advice Don't Stay at Motel 6 6011 S 6 Street. I have pictures to prove they have Bed Bugs!!!

BEWARE... I made a reservation to the Motel 6 Springfield North, paid for the room online and got my confirmation email. I showed up to the motel and was informed it was no longer a Motel 6 and was under new management and that they ABSOLUTELY DO NOT accept reservations made on the motel 6 website. I was stuck with a worthless reservation and the only money I had for a room, motel 6 would not refund it. I lost the job I was interviewing for the next morning, no shower and slept in my car. I looked horrible. Now it's a week later and I'm still fighting to get my money back, I have photos, bank statements, proof of the reservation and photos of the sign at location stating it was not a motel 6. So this is not new to them. How many people have they stole from. And then to keep running me around in circles is just criminal. I'm pretty sure a lawyer is needed for this one.

We reserved 5 rooms, 2 nights in Lompoc CA. for a family wedding. My room had 2 separate reservations. The front office guy didn't match both reservations and the 2 night he comes at midnight knocking hard on the door demanding payment, very rude, disrespectful and got aggravated and confrontational to a point that we almost got into a fight.

The smell was horrible and I was not feeling safe.

I returned to Motel 6 and the stay was great. The staff was very kind the room was great and the manager Sam was the best. I would recommend this motel to anyone wanting a great motel experience. I give them a five star for excellence in hospitality and management.

This is about the Motel 6 in Hazelwood, Missouri: THEY HAVE BED BUGS! I went to bed and the next day I was covered in irritated itchy huge bumps and bites. On closer inspection of the sheets the next morning I realized the sheets were not clean. For the next few days my skin was killing me despite taking ** and using **. I also had to live with the fear that I might be carrying bugs from the motel to the next location on my trip or even worse back home to my family. Ruined my entire trip. It’s 2 weeks later and the bites are still flaring up.

Front office reeked of ** and the clerk named Amber was rude as hell upon check-in. TV did not work in room, nor did any outlets except 1. Room was dirty and dingy even with a wood floor. Plenty of drug use throughout the hotel.

If I could give 0 stars, I would. We booked a room in December 2025 for Cheyenne Frontier Days for this last Saturday. 1 night was $340. We understand it was a busy weekend, but it was the most awful room we have ever experienced. The bed smelt highly of cigarette smoke (supposed to be smoke free). When I pulled back the covers, the sheets were so wrinkled and messy (clearly not made). The mattress cover was off on my husband’s side. Thankfully I had blankets in my car so we didn’t have to sleep in the bed. We slept on top of the comforter. I had to kill three bugs that I saw. The shower curtain was barely hanging on. They must have stopped the painters mid-project because nothing was finished. The TV, WiFi, and Phone (with 24/7) service did not work at all. (Amenities to be included.) The pool looked like a sewer pond that was green. My husband went out and immediately came back and refused to get in. Better off sleeping in your car for free.

This is a filthy hotel. Filthy stairway, filthy walls & floors, broken items, no lamps or phone, loose and barely usable equipment, dead bugs.

This is for the Motel 6 in Mesa Arizona 1625 address. I had the worst experience I ever had! I couldn't even get in my room so after 20 minutes of trying to get it open, they gave me another room and as soon as I walked in I stepped on like 7 cockroaches. It was infested all over the walls, walking on top of the bed, on top of the TV, everywhere, so I just turned around and walked out. And I got another room and I couldn't get in because the door was broken. So after 3 attempts of getting my room I gave up and asked for my money back? She told me since I was check-in the first room for more than 15 minutes, they couldn't give me a refund?!

I would like to thank the staff and most of all the manager who was on duty 7/22/26. He did a great job of handling a situation effectively and efficiently. I will recommend Motel 6 to friends and family. My stay was wonderful. Ty again and your manager. Great man. Give him a raise. Ty.

Room not ready for check in, staff rude, dressed in street clothes, dirty property, everywhere! No clean towels available, pool closed,non working. Had to go to my car for a roll of paper towels to use after bathing! WTF.

This hotel is so horrible. I won’t recommend anybody to go and stay with them. No AC broken showers. The front desk guy is a liar. He said he was gonna reimburse all my money and he didn’t. When they call him about the problem He just hang up. That’s not right to do this to people. Those pictures they have all those rooms they’re totally out of place. They’re not even from the hotel. You can tell just by looking at those ugly best that they have you sit on and you going all the way to the bottom of the mattress that’s horrible.

Went to N Sioux Motel 6 in S. Dakota. Very rude man hard of hearing. He disrespected my wife and I and is lucky not to be in hospital. I understand why his lot is empty. Avoid this person's energy.

THEY HAVE BED BUGS. Horrible. No one is ever working and after getting eaten alive by bed bugs they refused to refund the night I slept there. I can’t say enough bad things really. It was also hot, dirty, and fully disgusting.

I'm at the Motel 6 Airport Rochester NY. I'm 73 and on Social Security. Also not in great health. My 40 y/o disabled daughter is with me. We're also both on food stamps. We got the room on Monday, and today is Saturday. The very first thing, the microwave doesn't work. I was looking forward to that because with food stamps I could get us Stouffer meals for between my $3 and $4 apiece for meals. Because of this problem, I had to buy fast food, which is ridiculously expensive. They never offered a room change or a price reduction. They also claimed they had no more microwaves even though I suggested pulling one out of a vacant room. Today, day number 6, they miraculously found a microwave that works. Unfortunately, the financial damage had already been done.

Studio 6 Suite, Deerwood Park, Jacksonville, FL. Worst hotel/Motel ever. Dirty bedspread, dirty bath mat and shower curtain. No bath towel, only two hand towels. No plastic drink cups in the bathroom. Carpet appeared to have had a homicide taken place on it and barely been wiped up.

The manager at the motel was harassing and rude. I tried to extend a family member’s stay and he apparently didn’t know the process or didn’t care. I per his instructions booked and paid through Motel 6 reservation line. They had no issue but he had my guest to come to front desk and with me on the phone explaining I had gone through proper channels, proceeded to harass us and told my family member to “get the F out of here wasn’t extending the reservation”. He refused to acknowledge the room had in fact been paid and credit card confirmation was emailed to me. He also said he may fire an employee that had gone above and beyond to help. He stated you can’t pay without a physical card yet he charged a room fee to my Credit card and no physical card was presented to him .. According to him, that’s terms to be fired!! Is this not an HR issue?? He should be fired and honestly charged with harassment. Beware of this motel.

This is a very late review of an extremely understanding and helpful staff member named Lilith at the Wilsonville, OR, Motel 6. At a very stressful and tiring time of moving out of a nearby storage facility for our son, Lilith helped us find parking for a few hours that we desperately needed. Thank you, Lilith, for your caring and making us want to stay at future Motel 6 hotels. The **

Booked 30 day stay, no fresh towels and no cleaning of room for 3 weeks. Internet extremely slow. Barking dog next door and 7 guests in one room across the hall. No electric 21st day, argued with the Manager and she evicted me. No refund for my last prepaid 7 days. Management from the trailer park swamp!!

High priced, no fridge, no microwave, no hot water for shower, no ice, friendly staff, not recommended. Elmsford New York.

I was very unhappy with this motel on my recent stay (Pismo Beach 4th street). After checking in my room I noticed the floor was very sticky and dirty. Then I was aware of feces on both sides of the toilette (on the outside) and the bottom sheet was not changed and had food crumbs everywhere on it. I immediately went down to the front desk and made them aware. I was told to take pictures and I would be refunded the next day. I was never offered a different room and no one came to clean the feces off the toilet. The next day I showed the pictures to a woman working in the office and was told a manager would get in touch with me which never happened. Called customer service and nothing was resolved.

Booked a room in Little Rock Arkansas. Got there and the front desk deleted our reservation right in front of us and said they didn't have any rooms. Called corporate to find out they had plenty of rooms. I was the only ** person at the property and that's the only reason we could see for that treatment. I was in the parking lot for 4 hours looking for other safe areas to stay. So my statement isn't based on 10 minutes. Corporate apologized and said they will look into it. I have 3000 dollars tied up and they didn't offer a single thing for the inconvenience. They haven't reached out to me even though I told corporate my thoughts about being racist. I know I would be pissed if that happened to my business.

No hot water for 2 days now & the pool is nasty looking and green! Rooms are clean and what staff they do have is friendly.

I reserved a room for today. I paid extra so I could check in early. I did it on the motel six website. The lady at the desk spent a long time having a personal conversation with a friend I assume. When it got to me she told me there was no room. I told her I reserved one and already paid for it. She said well they didn’t have anything and they never had anything early. I said I paid extra for early. She said no we might have something at 3 o’clock. I said then you need to cancel this and refund my money..

I stayed here during the week while I was in town for business, and I was honestly impressed, especially for the price. The room was very clean, the sheets and towels were fresh, and everything felt well kept. Parking was easy with plenty of available spaces, and the overall atmosphere felt calm and safe. What stood out most to me was the security and professionalism of the staff. The front office employees were friendly, courteous, and very professional. They made check-in easy and always had great attitudes.

The beds at this motel squeak so bad like they're broken. The ceiling has water bubbles on it. The bathroom smelled like dog urine. The TVs are so old and outdated.