Motel 6 Reviews

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About Motel 6

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Motel 6 provides budget-friendly accommodations across the United States and Canada. The chain primarily serves road travelers and budget-conscious guests. Founded in 1962, Motel 6 offers pet-friendly policies and a straightforward booking process.

Pros
  • Affordable pricing
  • Quick problem resolution
Cons
  • Inconsistent cleanliness standards
  • Issues with room amenities

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Motel 6 Reviews

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    Page 1 Reviews 0 - 10
    Maintenance

    Reviewed May 13, 2026

    I travel around the country for my job. I've stayed at a lot of great locations. But this Motel, 6 in Portsmouth, New Hampshire. Stay away from, when I mean stay away I ain't exaggerating. I contacted the Department of Health in Portsmouth New Hampshire. They shared with me that this motel 6 location has multiple health violations and code violations. And what happened to me? And the reason why I am writing this review. I stayed at this location and I received bed bug Shells, in my suitcase, I got bit multiple times by spiders. The outlets did not work. The heater did not work. And there was a cockroach hanging around the top of the shower head. So for your health and for your insanity, stay away from motel six in portsmouth, new hampshire. I had to throw away my suitcase and some of my clothes, so I lost money. Because of this horrible motel 6.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed May 6, 2026

    1. Staff member was not helpful.
    2. Staff messed up my reservation.
    3. They canceled my reservation even when I called ahead of time and then didn't accept my company's business card that I have to use when I stay for work.
    4. I waited hours to finally get a room so I had to sleep in my car for 4 hours and I still had to pay for an early check in.
    5. I kept being woken up by maintenance and the manager due to a leak in the shower. The shower door hinges were falling off so they also had to fix that while they couldn't reimburse me for the inconveniences or get me another room.
    6. The light and fan vent in the bathroom had issues so I just didn't use it.
    7. Plus getting off work this entire week work 16 hour shifts made my stay not pleasant at all.
    8. I was only there 3 days in total I believe and everyday there was some type of issue that I wasn't at fault then when I tried to file a complaint I was given false people to reach out to so I decided to call customer service and they were rude very very rude.

    9. I kept having to barricade my room door due to homeless people trying to get in while I was sleep.

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      Customer ServiceStaffRatesHonesty & Transparency

      Reviewed May 4, 2026

      If I could leave a F rating I would. Motel 6 hires horrible supervisors with ZERO customer service. The supervisor in the Idaho Coeur D Alene will scream, have a attitude and then twist it on you. She will hang up, and kick you out to and make up lies to try to keep you off the property forever. Customer care won't even get back to the costumer after the complaints. So I am banned from Motel 6 where I live over a liar and snot in Coeur D Alene. Everyone else that works there is kind, and has good costumer service. She is AWFUL. Motel 6 you need to fire her and replace her with someone else. Even a customer in the parking lot said she was always horrible to them too and MOTEL 6 doesn't care. They keep her in her position. She has a Napoleon complex and is a liar! HORRIBLE HORRIBLE experience! Worse customer service in my entire life. The hotel next to it is 50 bucks more a night, but everything works and the customer service is better.

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      Honesty & Transparency

      Reviewed April 27, 2026

      Lies, deceit, false photos. Disgusting, and the service, made a reservation ahead of time, didn’t get checked in for 2 hours. Kitchen room, only thing in the cupboards was dead cockroaches and a live one too. DO NOT STAY HERE!!!

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      Refunds & PayoutsTransparency

      Reviewed April 18, 2026

      I have stayed at this Motel 6 in the past under previous management and had never had an issue. Even referred many working at a hotel nearby in the past. This morning upon checking in the only person I believe the live in owner while checking us in, said he did not feel comfortable letting us check in. He pointed at the refuse service sign, which I get and have also used before. But his only explanation was he didn’t feel comfortable and said to go to the other motel 6. Please be careful if you are driving any distances from this location as they may cancel your reservation through Expedia, etc. They accept the reservations and get paid for them but do not honor them if they don’t feel like it. Just be careful

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      Customer ServiceResolutionTimeliness

      Reviewed April 9, 2026

      My name is Karen ** and I stayed at Motel 6 in Naperville IL from March 15th to March 31st. When I checked in I was told that housekeeping would be coming every day. But I had to request housekeeping because they NEVER came every day. Then when I was checking out the front desk receptionist told me that I couldn't return because there was a lot of complaints. When I asked her what the complaints were she NEVER answered me. You would think that if there's a complaint about me; front desk would come knocking on my door and talk to me about it so I could rectify the situation. But they never did.

      Then I left my winter coat there. When I called the front desk clerk I was told that it was turned in. I told the front desk clerk that I would come and get it the next day. When I arrived I was told it was gone. So now I am wondering what happened to my winter coat after I was told it was turned in. I WILL NEVER recommend this location of Motel 6. Everyone is very rude and disrespectful.

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      Maintenance

      Reviewed April 4, 2026

      Got the munchies after walking up the terrifying stairs and hallway. Rooms are remodeled but still need to be finished. Handrails on stairs are broken. Stairs and hallway are filthy. People are living here and have items in the halls.

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      Sales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed March 24, 2026

      When checking in there was another question that was getting upset about their room being double booked and this isn't the first of that I have heard. They claimed they were sure no one was in my room. When I got to my room the TV was on, the air was on, and there was no hot water. The bathtub had black hairs in it. I had to wait until the next morning and their matenice guy came knocking on my door in all black clothes and a mask. He acted more like he was gonna try rob me than trying to fix anything. Paid for 2 nights and by 1 pm the next fay still did not have hot water. Wasn't able to change rooms and no mention of a discount has been addressed. I only give it a two star review because the air feels really cool.

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      Customer ServicePriceOnline & AppRefunds & Payouts

      Reviewed March 22, 2026

      I cancelled my one night stay way in advance (they make that almost impossible as can't do it on their website and when I called the hotel as the website says you should do, the gentleman who answered spoke hardly any English and hung up on my three times!). I eventually managed to call their central call centre and the person cancelled the booking and sent me an email to confirm the cancellation. Except the hotel still charged me!!! Illegally!!!! I emailed them via their website to point out their error and to request a refund, to be told it was a "no show" and that I have to call the hotel! I now can't reply to their email with proof of the cancellation, both the email address that they sent to me plus FOUR others from their website do not go through. I also can’t use their contact form on their website anymore.

      I have proof of all of the above. I've read reviews online that the people running the Studio 6 in Barstow are dodgy and taking money when they should not - this is the case for me also. This is scandalous. I am furious. They stole my money and are refusing to refund me. They are clearly making this as difficult as possible to get in touch with them. I will be contacting my bank for a refund. Stay away from these charlatans!

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      Reviewed March 21, 2026

      They don't have in Room coffee pot and Utility stuff. Plus Other things that are not there. Swimming pool is closed. No Outside Grills. I got Flooded out of the, Room #126 from the upper room. I should get another Week free.

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      Motel 6 Company Information

      Company Name:
      Motel 6
      Website:
      www.motel6.com