Motel 6 Reviews

NOt to mention, the room only had two twin beds, when I had originally reserved two King beds. I refused to stay there as I was with a girl who felt unsafe (the room was on ground level with a big window with a poor latch). THe ONLY other vacancy in the area (this was a friday night in a touristy area) was at the Wyndham for $200 per night. I called Motel 6 prior to taking that room and explained the situation, and the girl said that customer relations wasn't open until the morning, but that they guarantee their reservation and all I would have to do would be to send in my receipt for the other hotel room and I would be compensated for 1 night.

I did just that, and got a reply saying that I would not be reimbursed because I didn't stay where they told me to. I tried to explain that the place was unsafe and dirty, but that didn't matter. That's like them telling me that they didn't have a room for me, but that I could go stay in a van in the parking lot. Then, if I decide to not stay in the van, I don't get reimbursed? They said that they would have reimbursed me for one night at the place they sent me, so I asked for a check for that rate ($89), but they refused! So my weekend cost me over $400 when it should have been around $179! And when I called guest relations, they refused to let me speak to a supervisor! I filed a complaint with the BBB as well. Had to pay $400 and lose hours trying to find a vacancy on a friday night. Weekend was ruined.

Management refused to compinsate by refunding part of my room rate!

MAY 28 - The same thing happened, but this time I provided a printout. The manager went ballistic, insisted there's no such thing as a $35.99 rate, even though that's what my reservation said. He then threw a mini-temper tantrum. He said, You are no longer welcome here, and you will never be allowed to stay at this hotel again. And on and on. He then called the police and hand them escort me off the property, which was completely uncalled for.

In my opinion, if a rate of $35.99 is advertised, then that's the rate that should be given. Not a higher price. Furthermore, if a customer questions why the price has gone up, the customer should be able to do so without being kicked out or drug off by the police. That is very, very poor customer service. There is nothing offensive about a customer politely asking, Why am I not getting $35.99? This Motel 6 manager, Bryce, has anger management issues.

Embarassment, emotional distress (physical shaking), and no place to spend the night. (I slept in my car.)

disabled & lost everything.

Everyone at that motel used that same ashtray. There were cigarettes of all different brands in it. I think that they stole from us and were rude. This is a low-class place with bad service.

Lost $50. Emotionally traumatizing.

I confirmed these rooms on Monday, October 1st and once again spoke to Linda.

On Wednesday, October 3rd I faxed Linda the rooming list for these 11 rooms for 2 nights and asked her to immediately call me so we could go over some details that I had laid out for the rooms. Linda called me back within 5 minutes and we proceeded to review all the details which were clearly spelled out: Price, arrival time and date, departure date, etc...

(I have a copy of this fax which clearly spells out all of the details).

On Saturday morning, my manager is informed that our reservations were only for 1 night. In all of my written and verbal communication with this property, it was clearly indicated that the reservations were for 2 nights. We even confirmed the amount of $1282.82 that would be charged to my credit card for the 2 nights stay.

Now, my hockey team is in New Hampshire and has to leave the hotel because someone in the hotel will NOT LIVE UP TO THEIR END OF THE CONTRACT. We are being put out onto the street with no place to go. This is totally unethical since I clearly have a confirmation for a 2 nights reservation.

This is wrong and immoral and not the way business should be conducted.