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Motel 6 Reviews

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About Motel 6

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Motel 6 provides budget-friendly accommodations across the United States and Canada. The chain primarily serves road travelers and budget-conscious guests. Founded in 1962, Motel 6 offers pet-friendly policies and a straightforward booking process.

Visit www.motel6.com/#/home
Pros
  • Affordable pricing
  • Quick problem resolution
Cons
  • Inconsistent cleanliness standards
  • Issues with room amenities

Motel 6 Reviews

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    Page 4 Reviews 227 - 377

    Reviewed Sept. 6, 2019

    The first room assigned to me had water all over the floor. I was then given a different room. It did not look clean, and the bed covers (two beds) were stained. The TV channels available were very few; the TV experience was a turn off. The quality of the TV monitor was poor, and the images not sharp. It was very difficult to open the entrance door, and I needed assistance on several occasions during my (only one night) stay. The bathtub was slippery, with no mat to give me stability.

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    Customer ServicePriceStaff

    Reviewed Sept. 3, 2019

    Stayed at the Motel 6 in Klamath Falls on South 6th St. The beds were so bad you could feel each spring whenever you even moved on it. The front desk person was rather rude when price was discussed. The ice machine was broken in 80+ weather. The only good item about the Motel was the pool was clean and the grandkids loved it.

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    Reviewed Sept. 1, 2019

    Happen to stay at the Motel 6 in Duluth Minnesota 200 S 27th Ave W, Duluth, MN 55806•(218) 723-1123. While staying 1 night, we encountered numerous drug use rampant throughout the motel. Numerous young prostitutes coming and going out of rooms. I always thought that a Motel 6 was going to be a pleasant stay, apparently not. First visit to one and will be my last. 1 small bar of soap 2 towels no shampoo for 3 person 2 bed stay. Towels and shampoo and extra soap was available at a cost of $5. For small bars and smaller bottles of shampoo. No morning coffee no breakfast just a ** of a room, and a lousy motel run by a has-been company apparently. Please avoid this place at all cost. I travel A LOT for business with partners, this was the worst I've seen in 30 years. I guess they do leave the light on...prolly for the hookers and drug dealers. Not worth the 1 star....

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    I had a really TERRIBLE experience at Motel 6 Victoria Airport! DON'T BOOK IT!!! I stayed there for 4 nights and no one came in to clean my room and gave me clean towels!! I tried calling the front desk and no one answered. I tried to complain at the front desk the next morning and the General Manager MAKAYLA ** was very RUDE. First of all, NO APOLOGY at all. Not only that, she blamed me for not having the proper sign up and that was why the maid did not come in. THAT WAS TOTALLY NON-SENSE!! If the sign says "MAID, please have this room made up soon as possible.", I assume that was the right sign.

    I even phoned on the 3rd day and requested someone to clean up my room before I left; however, my room was not cleaned that day. And when I brought the sign in to clarify if I had the right sign up, the manager accused me for being rude to her. I am not asking for a 5-star hotel experience, but I don't deserve to have crappy service like that. And I am very surprised to see someone who works in SERVICE industry to provide that kind of service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 26, 2019

    My boyfriend stayed one night in the hotel. Upon check in, they put him in a non smoking room despite requesting a smoking room. He ended up having to change rooms and being late to a business meeting because of this. When he returned to his new room at midnight, he found the tv didn't work. Not okay for him trying to sleep because people yell outside their rooms constantly. He had to switch rooms yet again and ended up in a room that had a used syringe outside of it, we even took a picture to show the front desk. When all of these issues were brought to the employees, they gave the run around until finally offering a refund while keeping 20%, this is even said on a confirmation page he received from the Motel. Totally acceptable.

    Until he goes to his final business meeting and finds through his account activity that they had charged his account the money he is supposed to be refunded. When we called the motel, the employee Shaun chuckled at our frustrations and gave yet again the run around until he finally agreed to discuss things with his manager. We aren't sure if the refund is even going to come in but we will be discussing this without bank and lawyer friends. DO NOT STAY AT MOTEL 6. TERRIBLE CUSTOMER SERVICE.

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    PriceStaff

    Reviewed Aug. 12, 2019

    This place was awesome for the price! Beds and bathroom was clean... Front desk lady Heather was amazing, such a sweet girl and so very helpful. Completely amazed by my experience at this hotel. Kingdom City, Missouri!!

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    Staff

    Reviewed Aug. 7, 2019

    The hotel advertises acceptance of online credit charges for hotel rooms but on arrival they refused to accept online credit charges and demanded a cash payment. When I complained to Motel 6 corporate HQ they reversed their decision and returned my cash, then charged my card for the room. Upon checking out the next day I was informed by the hotel management that they were blacklisting me from their property in the future for complaining to corporate HQ on the violation of their own written policy. I am very disappointed that Motel 6 would allow such unprofessional conduct among their franchise managers. This whole incident has given Motel 6 a black eye from my perspective.

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    Staff

    Reviewed Aug. 6, 2019

    I checked in to Motel 6 Youngerman Cir Jacksonville/Orange Park FL on Sun. August 4, 2019. It's been great. There was one issue with the water to which Motel 6 staff got right on it and fixed the issue asap. The staff has been been great and even calling to check up afterwards to let me know it was handled. Good job.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2019

    Swat kicked in our door the first night because apparently someone was in our room but we were sleeping all night. Constantly hear people come in and out of their room. There is no quiet time. I don’t even feel like I can leave my room past midnight without something happening. Law enforcement everywhere but yet there’s never a conclusion. The motel can never give me answers and I have spent about $500 here already and they won’t even give me a free night after all this **. I would not recommend ever bringing your family here. They do not have managers here all day and there is no one higher to speak to other than the incapable front desk employees. I am disgusted and simply trying to stay in a motel with the service that they say they provide. I have moved floors thinking that would be help and it has not made a difference.

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    Reviewed July 29, 2019

    I have stayed in cheaper motels and they had a refrigerator and a microwave. Motel 6 didn't have any of that in this Spring Hill, Florida location. They advertise breakfast included on Trivago but it is a lie, They don't offer it. The room smelled like humidity and when I returned at night my clothes felt wet! The worst part is that I didn't use my three nights that were already paid for so they said they were refunding me close to $100.00 but to my surprise a few days later this was another charge instead. Now they owe me close to $200.00 because they charged me twice instead of refunding the amount. I feel robbed. And when I called they said they had a refund in their records. I hope my bank can solve this claim and that I never need to stay in a place like this again in my life. Someone should make sure customers of this company are respected.

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    Customer ServiceStaff

    Reviewed July 9, 2019

    I paid 120$ for one night at this motel. This staff sucks. They're rude and they don't do their job right. I seen ROACHES in my room, on floor in bathroom, on the walls. You guys honestly need to upgrade every member working here and upgrade your motel. This is sad. I'm about to send these pictures to the head of the company. There is also water leaking from the ceiling above sink and there is water leaking from air conditioning whenever I use it.

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    Staff

    Reviewed July 7, 2019

    I had a 4 day reservation. The Motel 6 in Harrisonburg had a very loud air conditioner. I tried to check out after 1 night but Flo said I would have to pay for all 4 nights. I told her I wouldn't and she got very testy. I stayed since I could not afford to pay a second time. The next day she accused me of having a second person in the room, which was false. She said her cameras showed a person entering, which was a friend that was there about an hour. She then pointed out her cameras were everywhere and she could watch everything I do. That creeped me out and I left. I feared for my safety and checked out, taking a big hit. Don't stay there. Flo ruined my July 4 weekend.

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    Customer ServiceStaff

    Reviewed July 6, 2019

    Rooms are clean, staff is very nice. I felt bad that they were getting complaints about the ice machines not working or 1 dryer wasn't working. The staff is doing their best. I think there is a management problem. The place would be awesome if management kept up on making the outside of the building. Like bring in professionals to clean the outside of the building. I am not trying to say it's at all bad. More just keeping maintenance up, and most definitely spruce up the curb appeal. The Staff at Schiller park are 5 stars and need to be recognized for it. I will come back and have faith that you know this constructed criticism. Thank you. If you want to reply my email is **.

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    PriceStaff

    Reviewed June 29, 2019

    It seem Motel 6 has become apartment building these last few years. I have been using Motel 6 as long as I can remember but the last two times I been there been people grilling outside drinking. This last time the people next door were smoking pot and it was coming into our room. Told the manager she was like "Oh sorry." Guess we will have to start checking into different Motels now because I'm done with them and at the price they have now it about the same as others rooms.

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    Customer Service

    Reviewed June 28, 2019

    Horrible motel not safe, clean or even up to par with health safety measures in roseville MN. (See google review for more detail and pics). Contacted Motel 6 customer service, "DIANA" is a real gem. Doesn't know policy/procedure to following up on complaints or even handling a complaint in general. She hung up on me and that shows she can't handle her job, definitely not her calling. Maybe a simple fast-food/gas stations position is more suitable. With service like this I can see why Motel 6 is lacking in all departments.

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    Reviewed June 23, 2019

    Motel 6 on Brick Church Pike Nashville, TN. The worst motel ever, they have bed bugs, dirty laundry, dirty rooms and holes in the walls, you can expect to have unwanted guests in the bed with you and I'm talking about bed bugs because they won't Take care of them. They also have a registered sex offender living on property in room 166. He works in the Broken Spoke restaurant on property.

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    Reviewed June 19, 2019

    I have stayed in Motel 6 before and actually worked at Motel 6 in Richmond, KY. I rented a room for several nights in Lexington, KY on 06/19/2019-06/21/2019. First, I found hairs in my bed. Second, the bath tub was nasty and I had to bathe with my flip flops on. Finally, I got ready to go to pool and they shut it down at 7pm and run everyone out. Why did I even rent a room if they have NO pool? Don't waste your money at Motel 6 ‘cause they are nasty! I won't ever stay here again! I stayed at the Motel 6 in Lexington, KY.

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    Reviewed June 15, 2019

    I am staying at your Studio 6 Motel in Lubbock TX and will have to tell you this is if not one of the filthiest places I have ever stayed at in America and the time I was stationed overseas. The floors have not been swept or mopped, the couch is dirty and disgusting. This is my third and last visit to this establishment. My first stay last year was not a bad experience and my second visit was so so. However, this visit is the worst. I will advise any of my coworkers traveling to Lubbock from Dyess AFB to stay clear of your establishment. For the money I paid, I am sure I could have done a lot better!

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    Staff

    Reviewed June 14, 2019

    Motel 6 Billings Mt South. This motel is a nightmare. The front desk lady using breast pump and dog, no baby. Very abrasive by most staff parking lot and common very dirty. No microwave or fridge unless you ask? Up by 2 drunks, 6 am no security.

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    Staff

    Reviewed June 7, 2019

    I have been coming to Ft Bragg for about 5 years now, and every time, I am pleased with the overall experience of this Motel 6, the cleanliness of the rooms and the pool and spa area. Omie is always helpful in getting me the right room, and has been helpful with special details when I have booked the clubhouse for birthday parties, including posting a personalised birthday banner on the clubhouse marquis. Tim is always friendly, my son says he is the nicest one, he has even helped to jump start my car when I left my lights on and the battery was dead. There is plenty of parking, shopping is within walking distance and dogs are always welcome. Normally I don’t stay at Motel 6, but this one is a cut above the rest.

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    Reviewed June 5, 2019

    I was staying with an individual who rented a room. I was not listed as an occupant of the room. In the middle of the night the individual pushed me, by force, out of the room with all of my belongings still inside the room. The next morning I talked to the manager to get my property. The registered occupant of the room told them they were my belongings and left them with the hotel. However, they will not give me my things without an ID. I can explain in detail what they have of mine. How can I get everything back as soon as possible?

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    Customer ServicePunctuality & Speed

    Reviewed June 3, 2019

    This motel opened way too early. Awful front desk service. Wake up call does not work on phone and front desk forgot to give a wake up call. There are no "do not disturb" signs as per their policy. Housekeeping a joke. Pay exorbitant amount to just get a bottle of water from a vending machine. Cable provider is a nightmare. Rooms set up for second bed to not even see the awful television when it does work. Have no expectations when you stay at this place.

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    Staff

    Reviewed May 27, 2019

    I'm not even sure where to begin. First of all the hotel has crackheads outside trying to sell you drugs, the rooms are gross, the beds have stains on them, not all the rooms have ice buckets or extra towels. I was given room 236 when I checked in, I went in the room and none of the outlets worked, the air conditioner blew out hot air, and the bed had what looked like bed bug stains on the bottom of the sheets. I immediately went to the office and asked for another room.

    I was then given room 210 which only had 2 outlets that worked and the same nasty sheets on that bed as well. There was a guy outside that asked my husband if he wanted to buy any weed, pills, meth or cocaine. I highly recommend that this hotel be shut down and the building condemned. The guy in the office had a crappy attitude as if I forced him to take that job. The worst experience I've ever had at a motel 6, and I normally love that hotel chain. Never again will I stay in their establishment. This was in Charlotte, NC.

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    Customer ServicePricePunctuality & Speed

    Reviewed May 22, 2019

    I will never stay at this motel ever again!!! We checked in at 7pm on May 18th, 2019 with a reservation. They told me the room was ready since 3pm and I'd have no problems. After arriving we had to wait an extra 15 min for the cleaning guy to finish cleaning the carpets with a carpet cleaner everything was left soaking wet. Why on earth would you clean carpets as soon as we get there and get them all wet?!? The carpets were wet throughout the rest of my stay there and it smelled so bad (like wet dog and smoke). Non smoking room btw!! I don't know what happened before we checked in but the room was obviously occupied. Besides we checked in despite what they told us. I had to leave the air on all night to have circulation (even though it was cold outside!) but I still couldn't sleep from the smell. It kept giving me a headache. Not to mention I had to leave my shoes on all night because the carpet was wet!!

    Also for 230$ a night which is what I paid (they said that was the normal price however when I looked online average prices showed 65-85 which is honestly what this place is worth) I expected something nicer. We had cold stuff to eat and drink but the room had no refrigerator!! How can a motel that's 230$ a night not have a mini fridge or a microwave!! I called the front desk because my stuff would go bad if left out and she told me they some of them share a fridge in the front. I will not leave my food and drinks in a community fridge. I ended up throwing out all my stuff I couldn't keep it overnight anyways. What kind of motel is this?

    Also the furniture is all marked up and do not look behind any of it - they clearly don't clean their rooms!!! The TV had static on every channel so couldnt get a clear picture. There was no dvd player to watch a movie. I ended up going to bed at 9pm and checked out early at 830 am. This was the worst night away from home I have ever had in my life not to mention the most expensive for such a horrible stay. Do not stay here! The place is nothing as described and definitely not worth more than a 60$ a night stay.

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    Customer ServiceStaff

    Reviewed May 20, 2019

    Myself and friends checked into this motel. My friends' room had bugs in it of 2 kinds, one looked like a roach or beetle, and the other kind looked like ants. Lots of them, mostly in the bathroom area. We did make the motel staff aware of the issue, however they were unwilling to either deal with it, or move us to a cleaner room. Make your own call on this one, but I think the staff should have been more willing to assist with this.

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    Customer Service

    Reviewed May 14, 2019

    I think Frankie is the Greatest (Motel 6 - Orange Park, FL 6107 Youngerman Circle, Jacksonville FL 32244). She provides me with a scope of Motel 6 reservation and location of Philips highway, Youngman Circle and Baymeadows. She suggests rates change Sunday through Monday so to keep up with Motel 6 rates go line research different rates and location. This creates quality service for Management of Communication, Time and Travel. Building investments with Motel 6 services and locations implements great shareholders experience for Motel 6 stakeholders Motel 6, Studio 6 or Hotel 6 properties.

    MarQuetteus

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    Reviewed May 6, 2019

    We stayed at Motel 6 in Hartford CT. The floor had something that had spilled and dried. Dirty. Pubic hair on the bathroom floor. Bathtub, dirty. The room had 2 beds. One had black chunks of something in between the sheets. Obviously had not been changed. Someone tried to get in our room after we checked in. We had the privacy bar on. I'm glad we did. We will never stay there again.

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    Staff

    Reviewed May 2, 2019

    I just had the worst experience ever with the staff at Motel 6 in Rancho Mirage. I'm in the middle of a family emergency. I was unsure if my ride was coming for me so I borrowed money to get a room, however fifteen minutes later my ride showed up to take me the hundred miles I needed to travel to meet up with my family. I never even entered the room, so I asked the lady at the front desk if you could have a refund. I was assured over and over that once she had enough money in her drawer I'd receive it. I waited for over 6 hrs only to be cussed out by the manager named Connie in the morning and told I would not be receiving any type of compensation. Even though I was promised a refund from her night clerk. Now I feel really cheated of the time my family needs me the most all because of the unprofessional staff at Rancho Mirage Motel 6.

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    Reviewed April 30, 2019

    I stayed at a Motel 6 in Palm Springs CA. 3 nights for $525. Much to my surprise I found that there was NO shampoo or conditioner provided. I had to buy each from the vending machine in the lobby for $2.75 each!!! I had to ask for additional towels, a hair dryer, and drinking cups. None of these were in the poorly furnished room. I will never stay in a Motel 6 again.

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    Staff

    Reviewed April 25, 2019

    I stay at Motel 6 in Ft Collins CO and I have to say the front staff is great. Whenever you go into the front desk Maleah the front staff is all ways there to meet you and she will go out of her way to make sure you are happy with your stay, you could not ask for a better person to help you. Thank you for everything. Great person.

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    Customer ServiceStaff

    Reviewed April 19, 2019

    The front of the motel looked good but there is another story. The room was not clean. Not housekeeping. I had to call to get room clean. The first time was to get the floor swept. This was the just after checking in. The towels was dirty hanging in the bathroom. Spiderwebs in corners of room. The second time was day 2. I was waiting on housekeeping to come clean the room and fresh sheets. No one came but I heard their carts being pushed passed the door several time.

    I was getting upset by now. I had to walk down to front office to get room clean. He came and did nothing. Handed me the broom, trashbags, sheets. I had to change my owns, sweep my own room, and put trash bags ever sheets in can. Not one time that he entered my room. I had kids with me so I kept calm. I did not drive 600 plus miles and pay $170.00 for this this. Pay the extra money and go to a quality motel or hotel. The sorry part is that the manager lived on site. Cleanliness was ridiculous. NEVER AGAIN!

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    Staff

    Reviewed April 14, 2019

    Oh my God I saw a cute puppy getting mauled by a couple of dogs. My children were crying and scared of these two giant dogs killing a little puppy. What pissed me off is that the dogs were allowed to remain at Motel 6. And no staff members asked the owners of the puppy if they were ok and if dog needs treatment. Very sad. Hope puppy makes it.

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    Customer Service

    Reviewed April 2, 2019

    It is literally 9:06 pm and I’ve called the front desk five times about my heating system not working. I’ve been calling since 6:30... 4 times (by two different people) I’ve been told someone would be up to look at it, once I was put on hold by a Sonya whom never got back on the phone. My room smells like smoke and the door and window have a draft. The conditioning unit is old and broken. I’ve tried speaking with a supervisor but was told no one was available. I hate that I spent my money here.

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    Staff

    Reviewed March 29, 2019

    My husband, daughter and myself stayed at Motel 6 and it was great. The room was clean and well stocked. The updates to the rooms are really nice. The towels, sheets and bedding were very clean and the room smelled amazing. The bathroom was spotless. The motel is quiet all night. We all slept like babies. The cleaning crew were so nice and polite. They made sure we had everything we needed and wanted. When they promise to bring something back they always did. The front desk staff was super. They were polite and so friendly. Shoutout to Sandy (housekeeper), Channing (front desk), Demetria (front desk), Marie (front desk) and to everyone else who names I didn't learn. Overall the rooms are clean, staff friendly and the prices are right. Thank you all.

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    Staff

    Reviewed March 23, 2019

    I checked in at 5:15 pm, left for a class at 5:30 pm, returned at 10 pm & left at 6 am the next morning. Almost $80.00 with a discount for 1 room, 1 bed. Why the harsh rating? Because the money is for a place to confidently lay down to sleep & be able to shower in the morning to get ready for the day. I don't feel I received that. A clean bed, clean sheets & a clean functional bathroom were my expectation. And I don't like to share my room with crawly things. Positive: First of all, the staff was friendly during my stay, my room was ready, the air conditioner worked, was cold & the toilet was fully functional & clean. So was the Mini-fridge. The towels were adequate.

    Negative: the rest of the room & bathroom was in dire need of a thorough cleaning, some repairs & TLC. Sheets were halfway on the mattress & inside-out. Looking at the over-the-bed lights, there were mystery blobs under the glass. I had to share my room with a resident spider & nameless bug, the microwave still had food splatter from previous guests, the storage surfaces were dirty & the electrical outlets were so loose, that the charger kept falling out. I decided against a shower since there was unknown residue in the bathtub, the shower curtain rod was dented & not secured to the wall & the sink handle & other surfaces really needed that thorough cleaning. I found some questionable hairs on the Motel 6 sheets & slept on sheets & pillows I brought with me.

    Note to self: this Motel has its washers in the hallway! Not a good idea to get a room anywhere near them! Do not touch the floor without shoes or gloves. Hallway carpets may be wet & squishy. There is no shampoo, hair dryer or coffeemaker provided. I remember Motel 6 from waaay back. No longer the Motel 6 where Tom Bodett “will leave the light on for you".

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    Punctuality & Speed

    Reviewed March 20, 2019

    I've been staying at this location, 2551 Ashley Phosphate Rd, North Charleston, SC 29418, for more than 5 years, 6 visits per year, for work. The most serious complaint I had, in the beginning, was extremely low water pressure at the sink. Little by little in the beginning, they were making small but significant changes for the better, e.g. remodeling the rooms, gradually adding refrigerators and microwaves throughout. But of late, those changes have begun to move in the opposite direction, i.e. for the worse. Instead of increasing the water pressure, they've added a nozzle to the faucet to increase the intensity but not the volume. Now the spray is so strong, water splashes from the sink at even the lowest setting.

    I've always used a "Do Not Disturb" sign on all of the motels I stay in and now, this motel at least, no longer permits that. And while I was en route to stay at this location this week, I stopped to get some groceries, knowing that I will be able to have access to a refrigerator and microwave. However, upon arrival, I've discovered that they are gradually removing the microwaves but not before I paid $30 extra for a room with a refrigerator BUT WITHOUT a microwave. So the groceries I purchased will go unused as well as the EXTRA $30! I WILL NEVER STAY AT THIS MOTEL AGAIN NOR ANY OTHER MOTEL 6!!!

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    Customer Service

    Reviewed March 18, 2019

    We conducted our 5 day stay at 3300 Queen City Dr in Charlotte, NC. We were moved to 3 different rooms. All of them have had issues. The first two had black mold on the walls, which I am deathly allergic to. The third room had a water leak in the wall that was causing the ceiling to fall in. I wrote corporate with my complaint and photos. At this time, I still have no response. The rooms at this location have no microwave and no refrigerator. The night before our last scheduled stay, while sitting in my car another renter asked if I had any ** he could purchase. The rooms are unsafe and repulsive.

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    Customer ServiceMaintenance

    Reviewed March 15, 2019

    Major roach motel, several people ck’d during my stay. I had no choice but to stay, here house hunting and could not find anything reasonable due to spring break. Asked front to exterminate but never happened. Roomed cleaned only once in 4 days. Had to ask for towels and coffee. Police called on premises at least once.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 5, 2019

    I’m so disappointed. I can't believe I wasted my money and time staying. I booked a room for one night 02/03/2019. Upon arrival I was caught up with work on my phone and laptop. I was sitting at the desk working away. About and 2 hours later I needed to use the washroom. The toilet seat was nasty. Dry piss all over the seat that means housekeeping did not clean the room. I noticed the floor as well as the sink was dirty. I even have photos to prove it. I then proceeded to check the bed. The sheets were dirty no clean bedding. I contacted front desk and explained to him the room was dirty. He said no refunds and that it's a full house. I told him I would like new clean bedding. This was around 9-10pm he agreed. I waited and waited by midnight still no one had showed up at my room with clean linen and front desk didn't show up.

    I was pissed but had to leave for work was running late. The motel smells there's lots of activity in the hall doors slamming, vomit in the stairwell. The place was nasty dusty over all. Management was rude. I would never recommend anyone to stay here not with your family not even for business. This place is absolutely a ** hole. This is what you call the slums. I should have spent the extra $30 and stayed at the Fairfield Inn which was 1 minute away around the corner. Which is way cleaner than Motel 6. Never again. :(

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    Customer Service

    Reviewed March 5, 2019

    My husband and I checked in late on 3/1/2019. We slept for a little bit and I woke up with something crawling on me and I was itchy, I ran to the bathroom and a bed bug was crawling on me, I woke my husband and we checked both beds and there were adult bed bugs in both beds, we called the front desk and started packing, it took 20 minutes for them to come look and he accused us of bringing them in, are you kidding me? I asked for a refund so we could get out of there, he said no refund, the manager will be back in 1 week and he said, "You can have another room", that is not acceptable, I am sure they all were infested, we are so upset of the attitudes and had to leave in the middle of the night tired and cold and another 770 miles to drive.

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    Customer Service

    Reviewed Feb. 21, 2019

    My stay was horrible. My first night no remote they refused to bring one to the room. After a few hours I notice the lost remote was in the (made up bed). Room smelled like filthy mop water. Yes desk and all. Waited all day for toilet paper. The kicker is the BLOODY USED NEEDLES falls in the shower with my son. They offered me one free night or take my money back and leave. PLEASE DON'T SETTLE WHEN YOU SHOULDN'T. Customer service horrible.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    So me and my husband rented a hotel for a couple nights to get away... Paid 145 total for two nights and both nights there were people running in and out of the rooms constantly slamming doors and smell of drugs and then selling drugs out of this establishment! We hardly slept. Could not enjoy ourself at all! Went to front desk and she tried to get rude with me when I already called and complained once about this and it kept happening. They didn’t offer to do anything about it etc. This place is a joke. By far the worst place I’ve ever stayed and wasted our money on! Something needs to be done about this.

    If I was you I wouldn’t stay at the Motel 6 in Southport Indiana! We are very upset about this situation. Even more so no one is willing to do anything about it! Hopefully they will at least try to make this right because the BBB will have a field day with this place also so would FB word of mouth from your guest is your future business and the reviews I have and will make known will have a effect!

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    Staff

    Reviewed Feb. 9, 2019

    The people here are very friendly, the rooms aren't bad for the buck, decently priced and with a nice flat screened tv in them... Beds were comfortable to sleep on, towels provided and the walls looked spacious compared to many places I've seen before priced at this rate!!! There isn't any complimentary breakfast, however they make up for it in the rooms provided, given the many outlets and how you can bring your pot cooker if you wanted to, lol.

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    Reviewed Jan. 26, 2019

    I enjoyed the room, peace of mind and free coffee. The room was nice and clean, bathroom the same. No bad smells or trash all over the place. I will be going back next week. My daughter and wife were very comfortable and that's one thing that's special to me. If my family like it, then I love it.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2019

    Attempt to disenfranchise you from your room for 2hr. Say it's po@ check. Front desk staff rude. Manager refuses to hear or address complaints and when cont corporate office even ruder. But if looking for a place to shoot ** and or smoke ** this is the place for you! Fort Detrick location which is corporate location.

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    Staff

    Reviewed Jan. 2, 2019

    Sometimes I stay longer due to the relaxing experience. Been throughout the states using Motel 6. Great value for my dollar. Staff always friendly and accommodating. I feel safe at night when my family puts their heads down. I'm a repeat customer.

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    Customer Service

    Reviewed Dec. 27, 2018

    Me and son just arrived from Florida. If I knew, what it was like, would never have stayed there. I paid for 2 weeks in advance. First got there, bathroom light was hanging by wires. Went downstairs, told office (they seemed passed off, that I bothered them), maintenance guy came to hotel room. Brought no tools. So popped it back in wall. Still didn't work, said he would be back next day. Not good enough, paid for 2 weeks-light is going to work. Went to office again. I said, have him bring his tools, this time. Got a lot of eye rolling and a sigh! Ice maker - on both floors, not working. People leave trash in hallways. Prostitutes and people on drugs, dealing drugs. No bureau in room, washer and dryer broke. Fights always breaking out. Police there A LOT. Would not send someone's dog there. I called the main, Motel 6 - they did not care. DISGUSTING is what it is.

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    Customer ServiceSales & MarketingPrice

    Reviewed Dec. 11, 2018

    I made reservations for the Martinsburg, WV Motel 6 on Friday night Dec. 7. The motel had a sign advertising $49.95, but the price was higher because of Friday night rates. The price on the sign is the price I should have paid. I stay at Motel 6 many times during the year, but I may have to send my business elsewhere. I called corporate and was told "tough" in so many words. (No complaints about the room.)

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 5, 2018

    October 26 I spent the weekend at Motel 6 on Boulder Highway. Our room was suppose to be ready at 3pm it wasn't. We were accommodated to another room where I was confronted by a roach. The partying there I was unable to get sleep. Whenever I travel I try to stay at a MOTEL 6. In November I used the Motel 6 in Sylmar Calif where there were roaches there as well. I had business in Van Nuys Calif. I tried to get a reservation for MOTEL 6 6909 Sepulveda Blvd. The customer service person told me "we don't want your ** ads here and ** you". I called their Corporate office to file a complaint being that they are representing their hotel. I can send you a copy of the feedback I received and my reply to that particular email as well.

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    Reviewed Dec. 2, 2018

    I enjoyed my stay and it was very comfortable. No problems to speak of. If anything came up they were on top of it asap. I'd go back no problem. The place was cleaned regularity and anything needed was taken care of.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2018

    Let us start at the beginning; the website reservation had nowhere to request a handicap access room so I had to call the motel to ask for a ground floor handicap room. When we arrived we were told we had a ground floor room, but nothing was mentioned about it being handicapped. At the door; the first thing we were hit with was the smell, the cleaning person must have used an entire bottle of cleanser in that room because the smell hit you from the door and every time we came back to the room and opened the door it hit you again.

    The room; there was 1 chair, hard molded wooden looking chair. No table or desk, just 1 chair. While a spacious room because of the lack of carpet and lack of furniture it echoed badly inside. This Motel 6’s website had showed a table and 2 chairs in the room. The bed; the sheets had been tucked so far under the mattress that the blanket was not even visible until we removed the bedspread and sheet and found the blanket mixed in between them, in other words they had “Short sheeted” the bed. The bed base was so creaky that every movement was loud and echoed. The pillows were the smallest flattest things you have ever seen.

    The bathroom; WAS NOT HANDICAPPED, the toilet seat was loose and caused me to fall when it slide sideways. It was very difficult to get up from the toilet without any grab bars, had to use the door frame to pull myself upright. I was not even going to try to get in and out of the shower since it was a standard bathtub with high sides. The toilet flush was so loud it uncomfortable. Again, I had asked for a handicap room because the photos on their website had showed a roll in shower in their “Deluxe” King room. Which is what we had paid for.

    The curtains; we discovered at night that the curtains were on a broken double rod system but there was only 1 curtain and it was placed 4 inches out from the window, allowing so much light around them that with the lights off we were able to read by the light of the porch light that was directly outside of our window, it actually got darker in our room in the morning when the light went out. Why there was not a second curtain or why the one that was there was so far away from the window I’ll never understand.

    There was an uncovered power outlet just under the headboard that could have caused a fire or electrocute one of us if we slid our hand in the 3 inch space between the bed and the wall. The cleaning person came in the next day, but all she did was pick up the towel off the bathroom floor and did not leave a spare roll of toilet paper, I tried to call the front desk but the phone would not accept any key presses, and the only number I could find was not for our front desk but rather headquarters. So I had to get dressed and walk across the parking lot in the rain to ask for a roll of toilet paper. The little things; there was no Kleenex, the book they leave in the room for you to see what is available in the area had at least 3 businesses that were no longer in business.

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    Online & App

    Reviewed Nov. 23, 2018

    I should have known not to book a room at Motel 6 in Hollywood. They tell you in fine print on the website that there may not be parking. But you don't find that out until you actually get to the motel and find out you have to park 2 blocks away and pay 15 to $20 for that parking. I will never ever ever ever stay at this Motel 6 again.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2018

    We've stayed at Motel 6, and today my husband try to renew our reservation, we intend to stay for more 3 days, at Motel 6 in San Rafael, CA. But when we try to talk to the clerk at the reception he was very rude, racist, unprofessional and treat us very bad, he cancel our reservation without our permission. He told us to pack our things and get out from his Hotel and start to shouting saying that he doesn't want us there...my husband even asked if was because he was a ** guy and the guy just look at him and just kick us out screaming yelling saying for us to get out. We are very upset. My husband is sick with allergies from the Smoke of the campfire the air is very unhealthy and the guy just treat us like garbage. I want our money back...please do something about it because nobody deserves to be treated like that because of the color of their skin.

    The Reservation was at the Motel 6 at San Rafael, CA. We want to be refunded, we want our money back. We don't deserve to be treated like that. Very disappointed, horrible people...no respect at all for the customer. We try to solve the problem over the phone but seems they don't know what to do in this case. Be aware of this place. You deserve better.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2018

    We walked in and it smelled of paint with paint bucket and rollers and lamp shades, a cart with maintenance supplies in the way, dirty towels with paint, trash cans full of maintenance changed, no soaps, absolutely filthy stains on bedspread, paint spots all over floors, on locks, spackling on wall, still lamp shades off which we put on ourselves, cigarette ashes behind bedside table, under bed was nasty, filthy shower, dirty, only one chair for table which was torn around edging. Maintenance guy kept bothering us because he left stuff and couldn't find stuff. On top of it all some man walked back and forth, yelling, talking on his phone. I filed a complaint, no answer to a free day due to this one not being pleasant. Linen not stocked. It was unrestful and horrible.

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    Reviewed Nov. 13, 2018

    I had an extended stay at Portland Oregon in October 2018 due to temporarily being homeless due to domestic violence. Motel 6 overcharged me a day, said they would credit my Mastercard, but never did. I contacted them & they liked and said they did post a credit, NEVER HAPPENED! Don't Stay At Motel 6, I never will again.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Oct. 27, 2018

    I made reservation with this Motel 6 (#1251, 1101 Shoreway Rd, Belmont, CA) directly and received a confirmation email as usually, and printed it out just to be sure. But when I arrived here after 8 hours of long drives in the evening the receptionist at front desk told me they have no record of my reservation and said I need to call reservation center myself. I told them it’s not my problem. Why can’t they call and find out where went wrong. They said they can’t! So I did.

    The reservation center personnel told me there’s nothing they can do because they have no access to whatever the system, and asked me to call another number. Again, I told her it’s not my problem, I made the reservation weeks in advance directly and have confirmation paper with me, why can’t they connect me to whoever directly instead of me making all the phone calls and repeating the issue?! She told me something about the system that they just can’t transfer me directly. Out of anger, tiredness, and frustration I began to raise my voice then she said maybe she can call the property management at Motel 6 #1251 and find out what the issue was. So she called them, and found that my reservation got cancelled shortly after it was confirmed due to overbooking, it was the computer that automatically cancelled my reservation!!!

    The reservation center personnel offered to put me in another Motel 6 cross the bridge, I refused because it was in the totally opposite direction, the horrible traffic would add 2 hours extra traffic time to my planned schedule. The worst part in all of this was that, they had no decency to even send me a cancellation notification through text, phone or email, so I could make other arrangement!!?? Regardless how I expressed my frustration or asked them “How would you feel and deal with this if this happens to you??!!” Their standard bureaucratic response was, “I am sorry, but you can call reservation center...!”

    Apparently Motel 6 was incapable and unwilling to take up responsibility, and doesn’t care about my situation. So my husband and I decided to look for another place to stay. But since it was high demand for lodging due to conferences and late booking, it took us a while to finally find vacancy at Holiday Inn near Fisherman’s Wharf, and it cost $594.91, including $53 overnight parking on the premise. I however did apologize to the front desk receptionist for my attitude, after all, it was the computer that took me off the system, not them!!

    I wish this episode ended there, but no... what happened was, with the rather expensive $53 I paid for the Holiday Inn overnight parking (it was in the basement and required hotel card to get in), I found my car window smashed in the morning. Sigh... speechless...! Well, I asked the Holiday Inn front desk personnel, the answer I got was, “We have signs out there.” I guess the signs were something about hotel not responsible for cars or belongings! My question was, with the amount of money they charged for parking, they can’t hire a security? After I shared this incidence with friends both local and visitors, what we heard was, “it’s been a long term issues and city can’t do anything about it, so just DON’T GO TO SAN FRANCISCO ANYMORE!!!”

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 18, 2018

    First, I want to say that me and my guests felt our safety has been threatened by the male front desk by putting fear in our hearts by saying he knows our identity and address including kicking us out in the late afternoon so we will not have a place to stay. I was asked by this very rude male front desk for my ID as I check in. I gave my driver’s license and then he asked again for the IDs of my 3 relatives. He was staring at me while I am looking for the co number of my niece as they are parking the car so I can tell them that their IDs are needed.

    I told this guy I am contacting them and please wait. I gave the IDs after and he checked but told me I need their passports as they are not from USA but from Australia. I replied on him that he should have made it clear that next time he must be clear so people especially those that are tired from their travel will not get tired more. He said, "I thought they are from USA also because you have a USA ID." I answered that he should not make assumption because he can make mistake and make his guest uncomfortable. He said, "I can kick you out of this hotel if you do talk like that?" I said, "You asked for something I gave you and then you said it wrong" where in fact he should have been cleared on what he requires from their customer.

    He said I am ruining his day and, "this is ridiculous." I told him you should not tell that to his customers because he was the first one who is not clear. He said again ok, "I kick you out of the motel." I asked him, "Where is your manager?" and he said manager is not availability and he can kick us out now. I told, "You are not the manager and I will call your corporate if kick us out here." He has not stopped talking and I put my phone focus to record him as he is being very rude and hurtful especially in front of my guests. He told me, "I know your address." He raised his voice again and repeatedly saying he knows me and my address. I asked him, "why you are threatening me." He said, "I can sue you because you are video recording me."

    I told him, "I am supposed to video record you because you are maliciously demeaning me and my guests. You are treating us badly because I am with my guests who came from other country." I told, "You should not irrespectfully act like that because San Francisco (especially they are in the heart of the great city) is a tourist city and many tourist comes here" so he should be cleared in asking IDs and Passport for foreigners as he said its Motel 6 rules. The other lady who is a kind one dialed the phone of the manager and the manager appeared. Looks like just woke up with the eyes almost closed.

    The manager just seems like not interested in his staff bad behavior saying, "You committed a mistake by trying to video record him," I replied, "He just do not want to stop besmirching us. That’s why I pretend I will record him." Manager not saying anything on his very rude front desk and I asked the manager, "So what are you going to say to your rude staff?" He cannot answer straight and he said finally, "I will talk to him."

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    Punctuality & Speed

    Reviewed Oct. 8, 2018

    I made a reservation 2 weeks in advance of a wedding. The city was totally booked for an event filled weekend. I was not allowed to check in earlier than 3 pm - same time as the wedding bus was leaving for the venue. I made 3 separate attempts to coordinate that issue with variable answers, the final one, ‘No’. I returned to the motel at 11:30 and yes, they had my reservation but they did not have my room. Well, they had rooms but none had been cleaned. No manager on site, no alternate possibilities, nowhere to go, no answers. I was not the only one. I will never ever attempt to stay in a Motel 6 again. No one I care about will either. I wanted to give zero stars but that is not a choice.

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    Price

    Reviewed Oct. 1, 2018

    Stayed a week and enjoyed the service and price that I stayed a 2nd week. Had everything I needed. Easy access to free wifi and coffee room. Everything was clean. There was more than enough parking spaces that were wide, cars didn't have to park close to each other.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 2, 2018

    Motel 6 100 Greshamwood Rd. Richmond Va. Did not have a good experience. The service was very unprofessional and so were their guests. Very rude and one in particular with the license plate ** a small black car. The owner was very disturbing and the management did not response to my complaints. So I will not use this motel nor would I recommend it to no one. They also said that our card had insufficient funds when money was there enough to cover for the payment. Don't come to this motel. Bad service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 27, 2018

    I went to the Motel 6 in Southington to spend a weekend with my husband and not break the bank. When I arrived the customer service rep was clueless about the room. And when I asked if there was coffee pots in the room he said no, but never told me that they serve complimentary coffee in the office from 6-10 in the morning. So I got up to the room and laid down for a bit. Then I got up and went to the bathroom then noticed hair all over the floor. So I then bleach the bathroom as I had a new bottle of bleach with me. While I was cleaning the bathroom the tub also had hairs. Next I got in the shower and the tub was so backed up that it filled all the way up to my ankles. Well I got out and went to brush my teeth. Well guess what the sink was backed up as well.

    By this time it was late I knew for sure that the guy at the front desk wouldn’t do anything. So I waited until the next day to talk to someone else. So then the girl at the front desk Darnesha was very nice then called the manager. This was the worst experience ever. Not a sorry just, "You can either get refunded for one day or get your room switched". To me this seemed unfair since my stay was ruined. I would have just preferred a full refund as my stay was ruined but I took the new room, only to find out the tub did the same thing. Not to mention in the first room the toilet would not flush. We had to use the plunger each time we used it.

    So the manager on duty didn’t seem to care and didn’t apologize. When I spoke to her she claims she did but I was waiting for that and never heard it so when she says she apologized that’s not true. Motel 6 doesn’t seem to care if your experience is bad and will just take advantage of you!!! The room they moved me into had the same issue. The tub backed up so bad that it went to my ankles. So upset about this stay and the fact no one cares to fix it.

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    Staff

    Reviewed Aug. 25, 2018

    Angie, Sharon, and all the staff in the office just rock! The housekeeping crew have been so sweet and the stay is one of the best I have ever had. Those that have had trouble with this property have brought it in their self.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    Hello, I recently stayed at Motel 6 in Duluth MN. I checked in on Friday August 17th as I had a wedding to attend on Saturday. Upon entering I noticed that there was a strong odor of cigarette smoke. I mentioned to the front desk that I was not aware that there was smoking allowed, that the odor bothered me and my son, and asked to be as far from the scent as possible. I would have chosen to go to a different hotel if I knew that smoking was permitted as my son has a lung issue and smoke makes him ill. Duluth is so busy in the summer I was lucky to get this room and was forced to stay.

    When we entered the room the smell was very minimal, so my son was fine. However, when we opened the bathroom door, the smell was very obvious. My son had to use the bathroom with the door open, or he gagged. Saturday my adult children came up and my family attended a wedding. We came back to the hotel, the smell was much stronger. Too strong. I had to send my son to stay at the hotel in Wisconsin with my other kids as a result. After my son left I stepped outside to walk to the gas station. When I returned the door G was not locked, I just pulled it open. Not secure at all, and I was in room 113 which is next to that door.

    I also picked up a used needle and tossed in the dumpster next to the hotel/restaurant. I would have asked to be moved, however I heard the front desk decline a guest as they were booked solid. So I was stuck there. When I checked out Sunday, I voiced my concern to the person at the front desk. She was very rude and made the excuse that if a guest smokes in a room that is non smoking there is nothing they can do. Simply put she did not care that my son got sick. I asked to speak to a manager and she said she was the manager. She refused to accept responsibility for the actions inside of the hotel, and did not even apologize. She said if I didn't like it, I could simply write corporate.

    I do not live in Duluth, however when I explained to friends in the city what had happened with the smoke, the door and the syringe, they all expressed that the hotel was known to be the place to purchase heroin. I am both angry and disgusted over this stay. I rarely complain, but in this case it is required. As a professional I believe in feedback, all feedback is useful. My hope is your management team learns from this and does something to clear this up.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2018

    On 8/15/18 at around 1500 hours, I went into the Motel 6, located at 4585 S. Harding St, Indianapolis, In 46217. The receptionist had processed my information and was about to give me a room. One of the work knew me from renting rooms at this establishment on previous occasions, she said my name. The manager proceeded to inform me that she could not rent me a room, because she made a "Deal" with an individual not associated with Motel 6. I asked why, I'm not barred from this establishment? She said, "You are now!"

    I asked this individual, dressed in booty-shorts and a Ghetto shirt, who she was and her name? She replied "**". I said, ok. May I have the number to the owner and Corporate? Both requests were denied. I then googled the Corp website and called to complain about this unprofessional behavior. As I was on hold with the representative from Corporate, the Manager ** went into a low-toned tirade: "This is my hotel... You're wasting your time, when will people learn they can't do anything to me because I'll still have a job at the end of the day, you need to stop acting like a little ** and leave, you're so immature, etc..."

    Once she concluded her monologue, she called a gentleman name "**" to remove me physically, although I had not shown an ounce of resistance, I simply wanted a Logic explanation for the refusal of service. The gentleman **, proceeded to speak to me harshly, but my low southern responses seemed to abate his belligerent attitude towards me. I went to explain how on Aug. 11, 2018 at 0030 hours, he rented a room (Confirmation No: **, Room 106) ) and allowed me to borrow a wall charger, which I returned to the morning receptionist "**" (who was present). I asked him, did he have any issues with me, to which he replied "no."

    Upon this revelation the manager **, called the corporate offices in an attempt to discredit and invalidate my complaint. I've been renting motels since Feb. 1999, I have never had a complaint against me, never damaged anyone's property. I am truly shocked that Motel 6 allows people, in a Professional position to dress in such a manner, that a customer would confuse them with the common help.

    Lastly, the way I was spoken to was very disturbing, especially since I only requested a room. The way this Manager spoke to me, let's me know that this is a common practice at this establishment or franchise, as she was so proud to convey to me. I'm really disappointed at Motel 6 and the unutterable amount of unwarranted disrespect aimed at a Business. This particular establishment shows me, that no one is checking up on these Franchises. Where in the Corporate World, does a "Manager" wear Booty-shorts (see their Video cameras) in their Official Capacity and Represent such an entity? This is truly a shock. I'm fairly disappointed.

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    Reviewed Aug. 12, 2018

    We rented 3 rooms at Motel 6 located at 2377 N expressway in Brownsville. We had to kill a roach in one of the rooms, we had to clean up hair on the sink and bathtub in one of the rooms, beds and furniture are old, one of the lights did not work, there is trash on the parking lot and the stairways and outside wall need clean up. My preference on hotels was Motel 6 for the good experience I had ‘till now.

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    Reviewed Aug. 10, 2018

    We checked in after lunch, went to our assigned room and the previous occupants were still there with their belongings. We went back to the front desk and told them and she assigned us another room. When we walked in, there was a hairball on the floor, the bathroom toilet still had urine and feces in it, the bathroom mirror still had toothpaste on it and the bed was made but was all wrinkled from the last occupants because the linens weren't changed and had a smell. I went downstairs and asked for a change of linens and was told they didn't have any. At that point, we went checked out and went to the hotel next door. This was the most poorly kept room I have ever seen. Obviously housekeeping didn't clean the room and felt it would be fit for the next person. We were very dissatisfied especially since we drove from another state and will never stay here or at another Motel 6 ever again.

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    Punctuality & Speed

    Reviewed Aug. 1, 2018

    Motel 6 Oceanview - This motel was so dirty. There was wet urine on the carpet and the bathtub was full of pubic hairs. There were prostitutes outside and in next room. The parking lot was littered with broken glass and drug paraphernalia. I asked management 3 times to clean room. They never did. Our family could not stay here. They refused to refund us our money.

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    Staff

    Reviewed July 29, 2018

    I have stayed here several times over the years for family reunions. Each year it gets worse! The floors are not vacuumed. The furniture is filthy. The walkways have the same outdoor carpet for the past 20 years. No refrigerator in the room. No towels. The key had to be reprogrammed four times. I’m worried to death about bedbugs. The Desk clerk is a very nice young lady with full responsibility of a full facility and no one to help her! It is definitely not her fault. It is the fault of extremely poor management.This place is absolutely appalling. I am referring to the Motel 6 East in Centralia Washington.

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    Customer ServiceCoverage

    Reviewed July 26, 2018

    The Motel 6 in Kalama, WA looks reasonably well-kept from the outside, but it belies what the rooms are like. My room had a queen-sized bed which was ok except for a pillow which looked like someone had been lying on it before I got there. The two chairs had fabric seats were very dirty; there were small dried globs of something on the one by the table. Furniture holes were emitting wood dust. No carpeting--had been replaced by wood-look vinyl? floor covering which I prefer anyway. Had a decent small refrigerator and microwave. Worn painted steel sink was missing cap on the cold faucet where whiskers and grime were left from a previous occupant. Separate sink from the bath which is nice. AC unit blew warm air. Since it had been around 100 deg F. that day, the room air needed cooling.

    Leaving the door open only did a little. Calling down to the office revealed that none of the air conditioners worked. Rough night of trying to sleep in the heat. Shower and tub both, but the faucet did not close off the tub supply when the shower head supplied water. Adequate number of electrical outlets, but they were too loose to hold the plugs in them. Thin walls. Picture windows seemed relatively new, but did not fit well enough to lock. Expressway traffic was loud, but not unbearable. Coffee was gone and not refilled in the office lobby the next morning. Try a different motel until they fix this one's problems. (I am staying at another one in OR which is much more kept up and clean with a functional AC.)

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    Customer Service

    Reviewed July 25, 2018

    Motel 6 Fresno Yosemite Gateway is one of the worst motels around. We get to the room, no tissues or shampoo, one wash rag for two people! Called manager. Told they don't supply shampoo or tissues! On way up in elevator we felt like we were in a volcano. It was so hot! Following a trail of cigarette butts to

    the room we made it. Bathroom had half a mirror, faucet controls were backward, noticed the shoddy what they call remodeling work. After a unpleasant noisy night with the crappy a/c unit (probably intended to be noisy to drown out the traffic, horns, sirens, homeless yelling in parking lot). I went to car to place bag in and found a very dirty construction area next to my car and what appeared to be hookers in parking lot hanging around! We bolted from the dump as soon as we could! My wife said they should call this place Motel 0!

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    Customer Service

    Reviewed July 21, 2018

    I wish I didn't have to even give this place a star. You call to the main number and put a complaint in and they tell you that the manager will call you back and nobody called you back. They lie to you from day one. Don't stay at Motel 6. Worst place to stay at.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    The Motel 6 in Sullivan Mo was my worst experience staying anywhere. After our visit at this hotel 2 of my children had 3 large adult head lice. No eggs just the adults. I called and talked to the reservation lines and the lady seem to care. From there I received an email from the owner asking me to call. I call him. He States to me that he had a pest control company come out and there were no lice to be seen and that if I had found any on my kids there would be an infestion in that room. Which is not how lice work. But ok whatever. Then he tells me that they USUALLY wash the sheets between customers. I just can't imagine you would not wash them Every time. All in all this one night cost me 70.00 for the room and 50.00 for lice treatments.

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    Customer ServiceStaff

    Reviewed July 6, 2018

    I am writing this with the hope of preventing someone else from going through what we went through on our stay at Motel 6 in Branford, CT. My daughter (30), our Pug and I checked into the Motel 6 really not knowing how long our stay would be as we were waiting for plans to be complete to move to Florida. Upon check-in, we were put into a room that was not very clean, smelled bad, had no working phone and was infested with tiny fruit flies. The next morning we asked to be moved to another room and was told we could move next door. So, with no help from anyone, we moved our things. Mid afternoon, the toilet started to overflow and within 10 minutes the bathroom and the entire unit was filled with about 2 inches of water!!! Our dog thought it was great, but I was livid!!!

    Again we were told we could move next door. And again with no offer of help, I moved our wet belongings as fast as I could. Nobody came to see what was going on or to even turn off the water so that the flooding would stop!!! That room stayed flooded for the next two days as no one even took a wet vac to remove the water so that mold would not eventually form!!! The situation just got continually worse every single day. The housekeepers Deb and Shirley are the absolute rudest women I have ever met and do not deserve to be in the service business!!! They stand in the hallway, like guard dogs, and instead of doing their jobs, they harassed the guests for whatever reason.

    The Branford police are there at least once a day, and this place is not in a high crime area!!! There is absolutely NO security to the building. Anyone can get into the building at any time...the doors do not lock...or are not locked!!! I overheard another guest saying that a man had been roaming the hallways the night before, but wasn't bothering anyone. The front desk went to check a guest into a room that already had someone staying in it...unbeknownst to the staff!!!

    After a week or so and having spoken to some of the other guests, I became suspicious that someone other than my daughter and myself was entering the room. I rarely leave the room except to take the dog out. Sure enough, upon re-entering the building with my dog I turned the corner just in time to see Shirley coming out of my room!! I NEVER has housekeeping do my room... I cleaned it and changed the sheets on my own. So there was NO reason for her to be in there. When confronted, she said she was just checking to make sure we didn't need anything!! I told her she was lying and if I ever saw that happening again, there would be big trouble. Other guests have told me that things have been missing from their rooms and they have seen her coming out of it!!

    A few weeks before we checked in, a car ran into the side of the Motel 6 building, causing quite a bit a damage and they had it boarded up and cordoned off. The damaged room was, of course, right next door to our room!! About 10 days into our stay, the front desk informed me that they would be doing work in that room and there would be a lot of noise for a few days. And they just weren't kidding. It was so loud, I couldn't even hear the tv. When I asked the front desk if we could move (again!!!), they said there were no more rooms and it wouldn't be for long. I knew that was not true, there were plenty of rooms available, but it was more the unprofessional and uncaring manner in which it was said! By this time I had just about had it with all these so employees, who are there to make the guests' stay enjoyable.

    The Motel does not offer any kind of a breakfast...just coffee from 8am to 10am. You would think that would be a fairly simple task to perform. But, on more than one occasion, I went to get coffee in the main office area, and it was empty!!! When I asked if anyone was going to make more coffee, I was told, "No...no sense I'm making a whole pot for only one or two people!!!"

    And to wind things up, today (Friday), I received a phone call from the front desk saying that because it was past 12:30pm and I hadn't paid for tonight yet, that I was being thrown out and has one half hour to leave!!! I was beyond angry!!! I NEVER leave my room, I am very aware of what is going on (having been the Manager of a resort hotel in Fort Lauderdale, FL a few years ago) and don't cause anyone any problems...unless they ask for it!!! I told her I wanted to speak to the manager (who only shows up for about an hour four times a week). He got on the phone and began screaming at me about having unsavory people in my room and letting my dog pee on the sidewalk. I am 70 years old and not really the type to have "unsavory" company...nor is my daughter.

    When I tried to explain to the manager that he must have me mixed up with someone else, he hung up on me! I could go on and on, but those are the main complaints I have about this Motel 6. I certainly hope others heed my warning and avoid staying there. Unprofessional, rude, dirty, unsavory employees from the top on down and all in all A VERY BAD PLACE TO STAY!!!

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    Customer ServicePunctuality & Speed

    Reviewed June 20, 2018

    We booked a room with Motel 6 in Enterprise Alabama. The most disgusting experience we've ever had. Room smelled of urine and other foul odors. Stained carpets throughout, most disturbing were the ones caused by the toilet having overflowed and no carpet shampooing. Someone's old soap sludge in the soap dispenser in shower, which provided an adhesive for pubic hairs of prior residents. Mystery brown splatters all over shower walls. Washrags, curtains, bedspread and pillows under the case stained or unwashed. Headboard of one bed had boogers dried on it as well as shower and shower curtain. Dried fecal matter inside of the toilet and on hinges of seat. Thick brown crud all around bathroom baseboards. The microwave looked as if it had never been cleaned. We were also expected to share the room with roaches and flies.

    It was late when we arrived exhausted from a long day of traveling and the front desk was happy enough to check us in but when we promptly tried to check out, no one answered the phone or the night bell until 9 am the following morning. When they finally answered, we were met by a man in his red plaid pj pants and a mint green polo he had clearly slept in, with food stains all down the front of it. We asked for a refund and were told we had to go online and do it. I argued that we didn't pay online. We paid here. I came to the realization that the only English he spoke was, "GO ONLINE".

    10 minutes after driving away, my bank sends a text letting me know that Motel 6 took not one but three nights out of my account. I called the same motel and was told, yet again, to go online and request a refund. I called customer care instead, in the lobby. Customer service had them refund the whole amount but that too was a nightmare. It took THREE CALLS! And not one of them cared about the experience, in fact I felt like an imposition and they had much better things to do. Not one apology, just huffs and puffs and what felt like eye rolling. I'm just happy for the refund. Moral of the story, stay anywhere else, even if it's your car!

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    Customer ServiceStaff

    Reviewed June 19, 2018

    The Motel 6 at 812 Dunn Avenue, Jacksonville, Florida is the worst place that you could stay! The staff is very rude and do not speak basic English. The hotel is crawling with prostitutes and drug dealers. They have long term residents that have caused a roach infestation in the building! A lot of times when you rent a room you find the beds unmade, the TV on and no toilet paper in the rooms. The last time I stayed I spoke to the manager about the situation and the manager put me on a no rent list! I only stayed there because it was convenient for work... but never again!

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    Punctuality & SpeedStaff

    Reviewed June 14, 2018

    As a HUGE Motel 6 chain, you should be ashamed of yourselves... I’m so embarrassed for you!!! The room we PAID for was absolutely disgusting. After my family and I enjoyed an amazing 4 day stay at Schlitterbahn Waterpark and Resort in New Braunfels, Texas which by the way, is a 5 Star experience, sadly, it was time to head back home to Washington. It was getting late so we decided to stop in Sequin, Texas at a Motel 6 room #217. First off the clerk couldn’t speak a dime of English, so she was unable to provide us with a room rate (let alone tell us about any good restaurants nearby that serve dinner) so we decide to just go for it and stay anyways.

    Like I said it was late, so we decide to go next door to Jack In The Box, we ate dinner, then went straight to sleep. Then DUN DUN DUUNNN we woke up to the filthiest motel experience EVER. I’ll let these photos do the talking. Do yourself a favor and grab a barf bag, because you're gonna need it!!! I wanted to capture more photos of the grossness, but I couldn’t stomach another look at it all... I’ll walk you through the photos. Photo #1 This is the top blanket. Huge black dirt spots that are on both blankets. Photo #2 Non Smoking room. Cigarette holes all over the blankets. Photo #3 Middle blankets on both beds had these black chunks of disgusting matter embedded in them. Photo #4 The entire area of hardwood floors are caked with months and months of uncleaned black filth. Photo #5 And who knows what this crap can possibly be... like I said floors have not been cleaned in months. Photo #6... and more disgusting matter.

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    Customer ServiceStaff

    Reviewed June 12, 2018

    On June 8th I arrived at the Motel in East Point,Ga on Virginia Ave st approximately 12:15am. There was a line out the door. The receptionist Michelle ** was EXTREMELY rude to me and my other 5 guest that I had with me. She kept making rude comments then overcharged me for one of my rooms in which I had reservations for 3 rooms. She repeatedly asked me which reservation was I paying for and I told her I would pay for one of the King rooms first. She raised her voice and said "That's not what I asked you!" I told her that I want to keep all 3 because of the number of people with me. She was sighing deeply out loud and turning up her nose. When I paid for the 1st room and she asked me for $178 I told her that my room should have been $155.65. She showed me to show her proof, in which I did and she still charged me $178. My sister was paying for another room and her card got declined because we were traveling.

    She told her (Michelle) that she had the money and would just get from the ATM, when the ATM transaction declined she laughed and said to her, "But you got it though?" At this point the East Point Police officer got involved because Michelle again, raised her voice. The Police officer asked the other person that had just gotten off work to step in and help because she was being so rude to the customers. When I came in the night of June 9th she was working again, when I came in the lobby, she looked at us, rolled her eyes and turned her head. I stay at this location at least once a month because I am there on business. This is the 1st time I have encountered bad service at this location and this really makes me question if I will stay there again. I checked out on June 10th and spoke with the manager, she did refund me $23. She was very pleasant and try to rectify my problem.

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    Staff

    Reviewed June 11, 2018

    Fantastic Motel 6! It almost restores my respect for this motel chain... Almost! (avoid Motel 6 in Barstow VT and Childress,TX). This motel has a cozy feel- even with the new fake hardwood floors they've put in. It seemed clean, and everything was stocked. The classy lobby even serves coffee, fruit and donuts in the mornings! This is the first Motel 6 I've felt safe in. Most importantly, the check in clerk was welcoming, and didn't hassle me about pets. This motel chain has started to push it's "pet friendly" policy, but unfortunately, like the 7-11's in this country, the trend for this chain is to be bought up by foreign investors, who put foreign clerks in their motels, WHO ARE RUDE, HAVE A LIMITED COMMAND OF THE ENGLISH LANGUAGE, AND MAKE ISSUES ABOUT PETS! I wish all the Motel 6s would use Natchitoches, LA as their model for how a motel should be run!

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    Staff

    Reviewed June 10, 2018

    June 8, 2018 we checked into the Studio 6 extended stay motel at 4100 W. John Carpenter Irving, TX 75063. The parking lot should have been a clue as to how bad this experience was going to be. Where do I start. I just caught my hand on a rusty nail when I was reaching for the light switch in the bathroom. The door frame is split from someone kicking the door in, causing the nail to pop out. The "beds" are a mattress on a piece of plywood with a base made of 2"x12"s. I decided for some strange reason to see why the pillows on one bed were so different from the 2 on the other. OMG they are pillows left by a previous guest and reused!

    Check out the pics...yellow, drool stains and I'm not sure what that is on the label...makeup or blood. I take them to the front desk and tell the guy to look. He says, "I see it." He takes me to the laundry room...no more pillows, have to wait until morning. I'm thoroughly pissed and disgusted. Will be calling the City of Irving first thing Monday to file a health and safety complaint since I cannot find any sort of fire alarm/detector. If I could give 1/2 or no stars I would.

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    Customer ServiceStaff

    Reviewed June 8, 2018

    June 7, 2018 at approximately 11:00 p.m. My husband was just refused service at the Motel 6 in Weatherford, Texas, despite having a reservation. When he attempted to check in, the manager, Bob, said, “I am refusing you service. Leave the property.” Additional comments about skin color were made by Bob. I called Bob in an attempt to ascertain vacancy. Bob was rude to me. I admit that I was rude in response. My husband has already driven 500 miles today and still has about 500 more to go TONIGHT, thanks to Bob. He has severe health issues that this will undoubtedly exacerbate.

    I called corporate headquarters and spoke with Shawanda, who stated, “I wasn’t there so I don’t know what was said.” She also hedged when I asked about a refund on the credit card used. She stated that credit card info was never given. Of course it was! How else do you make a motel reservation online or by phone?

    No more Motel 6 for us. Tomorrow, I’ll be calling every other number available to report this. DISCRIMINATION BY SKIN COLOR.

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    Punctuality & Speed

    Reviewed June 7, 2018

    There was loud banging on my door. The night manager said I was leaking water on the floor. I had taken a shower as there was no bath stop. I called again for a bath stop. The lady said she was going to call the cops. Ten minutes later 2 (wonderful and polite) police officers showed up hands on guns saying I was being a problem. I WILL NEVER STAY AT A MOTEL 6 AGAIN. PLEASE DON'T EITHER. THANK YOU.

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    Verified purchase
    Staff

    Reviewed May 29, 2018

    Motel 666 Montgomery, AL. Stayed a few hours... left at 3 a.m. after someone opened the room door with a card/key. The room had not been put into the computer, so they rented it to someone else at 2:30 in the morning! OMG! It was dirty, noisy, TV cable kept cutting out, and no cold water in the shower. This made it virtually impossible to take a shower! So many negatives here... very disappointed. I was charged $50.88 for this nasty room where we stayed but a few hours and got no rest. Nothing in the room... no microwave, no coffee pot, no hair dryer, no dresser, not even a Kleenex provided. Only one chair in the room, one nightstand, one small desk. They can surely do better than this!!! Desk clerk was nice... that's my one and only positive about this place.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 23, 2018

    Yesterday on Tuesday May 22nd 2018 I checked in at Motel 6 Highway 49 in Gulfport Mississippi. Soon as I came to the room which is 224 these sheets were dirty. Had black stains on it all over. Call front desk. Ask can anybody bring some clean sheets and blankets. They said they would take care of it. Time passes by still no clean sheets. Told them again by 6:30. They finally send a housekeeper. She gets his clean sheets. We say something about being reported. There are ants on the bed. Took pictures of that. The housekeeping lady was one of the witnesses. Showed her all the black stains black marks all over the sheets. It was fresh.

    The blanket had stains on it. Took the pictures on the phone. Took it to the front desk to talk to a manager and they didn't do anything. One of my guest that I had to come visit has bites on her feet. She showed the housekeeper that and they still didn't do anything about it. It's not a place I would recommend for anybody on business trips or anybody with family. The beds have bed bugs. They have ants, unclean sheets, the rooms are not clean. The other day I rented out and the rooms were dirty. We had to wait 20 minutes before the room. When we got in the room there is no toilet tissue, no towels, no bath Clause, none of the stuff that supposed to be in a room after you clean it. The lady at front desk didn't give no receipt.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 20, 2018

    I have been trying to be just in my demands of "making it right"... so let me explain. I attempted to stay in your Commerce GA, privately owned facility on the night of April 10th 2018. Ok. So... We get there a little early and the cleaning lady is in the room, so I yelled across parking lot "make sure you do a good job now"... like that rooms been rented. I'm here. Do good job. This lady either in fact did not do a good job or deliberately put a USED SYRINGE IN THE BED.

    I freaked out and bagged it up and documented leaving the room and even punched in GPS for directions to my home so there would be some kind of proof that I left and did not return. However... I waited till the next morning to call the hotel about it. He said it wasn't his employee... Well now I'm not sure who got that room before me but this lady didn't do her job in that... the most basic thing you do to a motel room is... CHANGE THE DAMN BED SHEETS. Right? Well the ONLY other option is that SHE DID IT INTENTIONALLY (because I told her do good job... is my opinion.). I even made a police report and everything. So now because it is privately owned... There's nothing corporate can/will do for me.

    I refused the $68 refund I was offered the first time I had talked to the manager. Because I hadn't thought about it like that. But now the shock has worn and I know what I want... Free lifetime stays... No matter if it's for a month at a time. I want to be able to know if I ever need a place to sleep... PEACE OF MIND says I'll have it there. I need them to know that she... either way it happened because of his employee and he needs to be held responsible... But she endangered my life in more than just one way... I'm allergic to a lot of stuff... from tetanus shot to alone, ** to **... Let alone the blood could have HIV or hepc or anything. Very not cool... This is ** really.

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    Customer ServiceStaff

    Reviewed May 17, 2018

    Horrible! Was moved 3 times, manager never responded as to what happened to reservation, no one ever brought a phone. Rene at front desk was terribly rude. Mike stunk of liquor from maintenance. He walked past my room laughing Ha, Ha Ha. The staff DO NOT COMMUNICATE to each other. NOR do they care about PROMPTNESS. Claiming they would take care of things that were out never taken care of.

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    Customer ServiceStaff

    Reviewed May 5, 2018

    There are just as many good posted reviews for Bellingham WA as bad, so for people it seems friendly staff doesn't work for everyone the same. My experience with staff was horrible, it started when trying to speed the process up of charging my card to reflect that the room was paid for instead of when I arrive, since I booked with reservation center I called and asked to do just that, I was told I needed to call the front desk where my stay was so I did. Front desk said to call res center so I call them back. They say they can't, I'm starting to fume because this goes for nearly everywhere these days, what happened to the term hospitality.

    So instead of allowing this front desk person to tell me again call the res center I got angry and I let her know in so many words that I was... success!!! There is a 3rd party way to do it but call res center back, so I did explaining front desk said use third party, the child on the other end said once again call the front desk back... that was it, I went off like I wouldn't be able to tomorrow cussing out the reservation agent relentlessly, hung up on him finally. A few moments later I received confirmation it was paid for. I don't like to be that way, but the front desk nightmare continued on.

    The final straw was I was outside smoking a cig and there were pigeons outside, the next door guest comes outside starts to feed them, 1 is being not allowed to eat, the guest goes back in, I decide to get a few crackers to try for the pigeon not eating, immediately some new control front desk freak approached me telling me to stop not the next door guest, that was the final insult on top of many I was going take, now I'm pretty sure I'm being watched and possibly abused. To cancel remaining stay is just as another nightmare so I will sleep and try again in the AM fretting getting refund on the card will actually take place since the agent didn't seem to know when either, I hung up on him too. The room was clean but not ready at 3pm as told, it was 6pm. I used 1 star rating in order to post, I wanted to give them nothing, and won't tell anyone to come here.

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    Customer ServiceOnline & AppReliability

    Reviewed May 2, 2018

    I have been Motel 6 registered user for the past 5 years. I have always booked with them online. I had a need in April to book a room in Oakland, CA, and their reservation system said that Motel 6 had now become My6, and I needed to change my password. I changed it five times unsuccessfully. Each time I tried to log in, I had to see the same message saying I needed to change my password. I finally had to call the reservation center to make the reservation. They said they were having issues with the site, and that I should wait a few days and try again.

    Well four weeks later, due to a death, I need to book a room in Las Vegas for a funeral on May 7. I get the same message all over again, and tried to change my password 4 more times, with the same message. Change my password... I have to now call the reservation system to book the room again. I even sent an email this time... Someone was supposed to call me to tell me my account had been reset. I have not heard a peep after 2 days. Tom Bodett says, “He'll leave the light on for you”, but the reservation system sure doesn’t leave the app on for you... Frustrated.

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    Customer Service

    Reviewed April 18, 2018

    I am staying on business and after two week entering my third. I was never offered a room with a refrigerator and microwave. I was never offered a weekly rate. I was allowed to continue to pay the higher rate. To add insult to injury I was then giving a room with those electronics. But then I go to turn in to find hair on my sheets so I call the front desk. She tells me I have to wait until tomorrow or I could come get the sheets and change them myself. I then spoke to a man who then brought me everything to turn down my bed. I did. I finally cut off the lights. I lay down and my body was being chewed on by adult bed bugs. I was then removed from my room without my wallet, clothes, jacket, everything for hours. They gave me a certificate for my troubles.

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    Customer ServiceStaff

    Reviewed April 14, 2018

    Your people are rude. Guest relations is a joke. You turned away guest who prepaid for a reservation for whatever reason but stole the entire 2 night stay but when the customer found out and called to correct, they have to wait 21 days for YOUR mistake. You people are crooks, con-artist and I will never recommend anyone who I travel with to stay at your establishments.

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    Verified purchase

    Reviewed April 14, 2018

    Denied check in til 2:30pm When confirmation said 2pm. Advertised as free parking. Hotel sells parking to first come first serve. Once I actually got a spot. I couldn't move the car for fear of not having access to my hotel upon return. Cigarette stashed above a mirror. 2 days after stay friend has bacterial skin infection! Freaking nasty. This hotel needs inspected. Possible bed bugs too. I'm no expert but I saw trails along the seams of the mattress. I've stayed in my fair share of hotels and have been dissatisfied before. But I've never left a review. When your friend gets a bacterial infection from a hotel, it's time to speak up!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2018

    I love Motel 6. I have never had a bad experience staying with them. I needed a early check in and ** (531 W. Broadway ) greeted me and got my room immediately. I noticed he sounded like he had a cold so I asked him and actually he felt horrible but had I not asked I wouldn’t of ever known. He was prompt, courteous, and very funny making me laugh. No sooner then I’d been checked in. Within the first 5 min I was back because I’d held my room key to my phone. No problem! ** was on it. The rooms look great with the updated wood floors. I always stay at a Motel 6.

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    Customer ServiceStaff

    Reviewed April 12, 2018

    I waited for a week to do this review to allow time to see if my opinion changed and it hasn't. We were there just for an overnight stay and were totally disappointed. The first room (212) we were given wasn't clean - beds weren't made, case of empty beer bottles left in room, dirty towels on floor in bathroom, dirty cup with drink in it on nightstand, tried to call front desk from phone and the phone didn't work. Went back to front desk and the lady at the front desk acted like she didn't remember us, it had only been about 10 minutes since we checked in and there wasn't anyone else checking then. We were given another room (211) - that room was cleaner BUT the desk chairs were filthy, there was a stain on one bedspread and the desk table was sticky.

    These things were bad but we were willing to live with it for just a stop over stay. Beds were comfortable and sheets clean. Then we went to leave and the door would not open (from the inside)!!! We called the front desk and reported we were locked in our room and needed them to get us out. Of course their first question was did we have the deadbolt on and we had but now it wouldn't unlock. It took about an hour for her to get us out of the room. Since this was a different person than the one that checked us in we asked her to look at the room we were first given so she would know it had not been cleaned. They did give us 30% off our bill and she was very apologetic. I don't think we should have been charged anything, but after being locked in the room for almost an hour I just wanted to leave and did not argue the point. To say the least Motel 6 will be on my do not stay at list.

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    Staff

    Reviewed April 12, 2018

    I have stayed at both Motel 6s in Centralia Washington. Never again. My son paid for a week and they kicked him out after 3 days and kept the rest of the money.

    Because they didn’t like the way he looked and the other one is just as bad banning us from the motel saying there was fighting going on in the room. It was the next-door neighbor and they blamed it on us. I am seriously going to take legal action against both Motel 6s. They are dirty rooms. They will walk right in without knocking. Never ever again.

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    Verified purchase
    Staff

    Reviewed April 11, 2018

    We stay at the Ft Lee Petersburg Motel 6. We had items stolen from our room. We had not just clothes stolen from the room. It also jewelr. Aa necklace to be exact. At first we thought it was only the clothes that were stolen and we searched everywhere but could not find them anywhere. A complaint was made at the front desk and when we asked if the employees come into the room when we were not there we were told they were not allowed to. It was not till we checked out we noticed that the necklace was missing. Another complaint will be made to the motel. Room never really came too clean and the toilet and bathtub were kind of dirty when we checked in. The first floor smells of cigarettes and weed even though it’s a no smoking facility. Also we were told that the security cameras do not work which I found very sketchy. The motel is also not in the best of areas either.

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    Customer Service

    Reviewed April 6, 2018

    Reservation was canceled by someone in middle of the day while at work. Call motel they said a woman called and canceled which was wrong. Then called the corp office they said it was done online and the basically said, "Oh well" too. Will not deal with again.

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    Staff

    Reviewed April 3, 2018

    I'm very pleased with my experience at the Biddle Road Motel 6. Very clean and comfortable and had a very good microwave and fridge. Also liked the morning coffee in the office, but would prefer coffee pot in room lol. Bring own shampoo and silverware for food, though... None available, which I thought was strange. Still, a very good experience and I am forever grateful to my dear friend who paid for 2 nights here for me. :)

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    Verified purchase
    Customer Service

    Reviewed March 30, 2018

    Front desk was rude and no maintenance to fix what was wrong - At 10 p.m. I can't get towels. I can't get an extra blanket. I can't get it maintenance man to fix my tub and my sink not even fix the vent that is broken. Now I have to take a tub bath or shower when they think I should. Bathroom leaking. Water fan not working. Pipes clogged and would not do nothing about it. I think if they want to keep customers the customer should be right. I ask for another room they wouldn't give it to me and they're not all booked.

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    Verified purchase
    Staff

    Reviewed March 28, 2018

    My husband and I stayed at the motel 6 in Lantana Florida. Needless to say as we were pulling into the parking lot it looked run down and dirty. The staff were pleasant and we got our room key. The dirty floors then dirty sheet along with numerous HUGE burn holes in all the blankets the walls were disgusting and have probably never been cleaned once. Then the bathroom... No words to explain. The bathtub looked like it hasn’t been cleaned in decades. I wore my shoes and went out and bought my own towels and blankets (I couldn’t afford to book another hotel) then the cockroaches everywhere! When I got home I took my things to a laundromat so they wouldn’t come in my house. Not to mention the locks on the doors were busted and this place was (for lack of a better word) Ghetto. I felt very unsafe except for when the police did walk arounds. Also no fridge or microwave no shampoo or other toiletries.

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    Coverage

    Reviewed March 27, 2018

    The Motel 6 in Charlotte had laminate flooring, no lamps, no breakfast, and unfriendly front desk. They also had no amenities, broken water faucets, hard mattress, obvious night guard, swimming pools filled in, covered in grass, broken concrete walks, etc. It seems that all Motel 6 are the same.

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    Staff

    Reviewed March 27, 2018

    San Francisco Motel 6 on Geary St.- Susan refused to allow my husband check-in to our room because a piece of his Calif Driver's License has chipped off due to him having to open his office door when he locks the keys in. He’s the GM of a well-established nightclub here in SF. She insinuated like he uses it to break into stuff??? His DL is fully up to date. She told me if he was staying in the room I would be in violation of the list of policies. I have to follow in order to get my full 100 cash deposit back.

    My husband was promoted to GM on Jan 1. He very literally has worked every day since. He doesn’t trust anyone to grind out the necessary numbers needed in the crucial rebuilding stage the club is experiencing. Please help. We had to vacate our SF home suddenly. We have a Frenchie and an Akita. I don’t believe in credit or debit - I only use what I have. I don’t overextend. Motel 6 is literally the only place that allows 2 pets AND a cash deposit.

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    Staff

    Reviewed March 17, 2018

    This chain is a total dump. Hot water heater broken in hotel so no hot shower. Every ** morning have to tell the stupid maids to clean the room or they don’t do it.

    Staff as always just don’t give a ** and why should they? They probably don’t earn **. I’ll never stay at a Motel 6 anywhere again. I’ll sleep in my car first. If the ** heater isn’t fixed by tomorrow night I’m demanding my money back and going elsewhere. If they don’t give my lawyer will tear them a new **. Steer clear of this low rent **, especially in south Dallas, home of the lowlife deluxe.

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    PriceStaff

    Reviewed March 12, 2018

    Last night was one of the worst experiences I've ever had at a Motel. I stayed at the Motel 6 in South Everett, WA. I was so scared I did not sleep the entire night. I had more than one incident outside my door/room. People harassing me and my boyfriend. It is a very stressful time in life for us and to be scared to leave my room is not what I signed up for. This is a very bad area and for that reason I feel extra security should patrol not only the parking lot but through the halls as well.

    If I was not struggling financially right now I would have absolutely left this place last night but I had already paid for the room. So instead I laid in bed anxious at every sound I heard and still I am awake writing a review about my horrible experience. I hope something can change around here. This is unacceptable. If I could rate this place it would be a negative 5 stars. The price is just about the only thing I like about it.

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    Staff

    Reviewed March 9, 2018

    Mansfield Ohio USA - Booked room for night through Trivago. Checked in. Room dirty. Carpets dirty. Floors not clean. Room smells really bad. We have been traveling from Washington state to the state of Maine. Long day. If we were not so tired we would check out. Lady at front desk not pleasant. We have been staying at Motel 6 all across the US and this is by far the worst place I have ever had to sleep. It really smells bad but my husband needs to get off road and rest. I hope someone from Motel 6 reads this. Gives them a very bad name.

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    Customer ServiceStaff

    Reviewed Feb. 28, 2018

    My son was killed in Mosul, Iraq 11 years and 6 months ago and I had driven over a week to visit his grave at the Willamette National Cemetery in Portland. My cousin called ahead to see when they were closing. They told her 7:00. When I got lost (I live in Arkansas and did not have any idea where I was because my AT&T cell phone again failed me. Turned out the cemetery closed at 4:30!!! I was broken at this point and headed for the first motel I could find (Motel 6 Tigard Oregon). Through my tears (I live in Arkansas and it had been 7 years since I had visited his gravesite) Jordon ** GSR had so much empathy, having had to bury his Grampa, he treated me like I was his most important guest. He made me feel that everything would be ok and told me to let me know if I needed anything to let me know, This young man gave me peace.

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    Price

    Reviewed Feb. 25, 2018

    No in room coffee. No continental breakfast. The cost was well above NICER motels, offering coffee in room and breakfast. I am disgusted to pay more for less room, do without coffee and breakfast. Guess what? NO MORE MOTEL 6 FOREVER! GET IT TOGETHER with the times or go under. You use to be quality and had great prices. You have neither now.

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    Reviewed Feb. 24, 2018

    I had a room reserved and guaranteed with a credit card number. When I arrived at 10:00, I was told they were overbooked and had no rooms available. I explained I had made reservations several days and guaranteed with a credit card. I was told there was nothing the could do, there were no rooms. I asked if they expected me to sleep in my car in the driveway. I was told to go to another hotel. At that hour, there were no other motels with availability. I was forced to drive to the next town 40 miles away. I had always stayed at Motel 6 when in town - NEVER AGAIN!!!

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    Staff

    Reviewed Feb. 19, 2018

    Motel 6 5201 20th St E, Fife, WA 98424 is NOT GOOD! Rooms filthy, stank of cigarettes so bad! Cigarette burns in the bedding, black mold in bottom of the shower, toilet did not work. We had to purchase bleach, lysol and shower mat just to use. The staff was NOT helpful, just handed us more bedding with more cigarette holes. Room advertised to us with a fridge, microwave, coffee pot of which NONE of these were in the room. We quickly realized it is a drug dealing hub and a stable for prostitutes. We were harassed by a mentally off very high neighbor. This is NOT a family friendly place, I am amazed Motel 6 allows their name on it. Sick and disgusting!

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    Customer ServiceStaff

    Reviewed Feb. 15, 2018

    When dealing with this motel (Motel 6 Webster Texas) my spouse lost her wallet. We knowingly knew we must have forgot it at the motel. We went back. The check in lady didn’t care what we lost. She was very rude and wouldn’t even double check for us. Our relatives then booked a room there tonight. Our brother in law informed me he went to ask for a extra blanket. Once again the same lady gave him a hard time saying that my sister in law would have to get the blanket for him since it was in her name. Idk if she was discriminating because we are ** or if she was just being flat out rude but I will never stay at that Motel 6 again. My relatives won’t. My in laws won’t.

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    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2018

    I checked into the Motel on January 29th, and had been staying here for a week as I'm waiting on an inspection for my New townhouse. I've had my plants outside getting some sun bringing plants here. Too long of a story. Needless to say after a week of them being nicely neatly placed out of the way. The manager came up and said that I can't have them outside. Fine. I was willing to move them INSIDE. Not even ten minutes later I heard a banging at my door. It was the manager and about 6-8 staff members barging in my room. Meanwhile there are guest all about the property outside as the world's largest gem show is taking place. They were acting like I was committing some kind of crime by not having housekeeping come in. I've never stopped them from coming In My room. I just didn't need vacuuming and all that every day.

    I'm disabled and have medical conditions that just don't go with hotel living. So I felt very invaded, embarrassed and harassed and then two days later here she comes again talking about the fire alarm needs inspection. Why would someone who's paying top dollar now (gem show) want to put themselves in such a place. When my neighbor's walking around naked with his window curtains opened, people sleeping in their cars, vans tweakers running around the property all night yet they're not talking to any of them at all. I even paid for another week. However I'm looking for another place to go and will always speak bad about MOTEL 6 and how nasty they're to paying guest versus the ones coming out here for free. Meanwhile there are chairs all on the balcony and trash cans outside other guests rooms but plants nature won't be tolerated. REALLY. WHAT A **!!!

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    PriceStaff

    Reviewed Jan. 27, 2018

    We were staying at the Motel 6 Naperville due to our grandson is in a program for therapy and help with his mental health with his autism. He ran out of his medicine. He had a severe panic attack in the motel room where he was yelling over his anxiety. We got the quote to stay another week and they did not tell us at that time that they were not going to let us stay there. When my husband went to pay they said, "You can’t stay here because of anxiety." They didn’t even give us time to be able to move out reasonably. This is a low-class organization. I wouldn’t recommend that motel. They got a lot of weird people living in there.

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    Staff

    Reviewed Jan. 18, 2018

    A woman at Motel 6 in woodland was disrespectful and insisted she come into our room and do an inspection because we ask for no housekeeping for 2 days. Her name tag said she is the manager. She invaded my privacy. She disrespected me by talking to me rudely. After that I witnessed her yelling at a Housekeeper being very unprofessional. THIS woman made me and a few other people not want to bring our business there again.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    I have been staying at hotel for 5 days. I am getting a PhD at Pacifica Graduate Institute in Carpinteria. I complained to the front desk concerning the noise of the truck engines. Cleark could tell me none of the motel's policies. This morning I emailed customer service and sent photos of the 6 trucks in lot two of which are carrying flammable liquids. I took photos of their license plates. I said their sign says parking for paying guest. The representative wrote back and apologized and said it was not their policy. This evening the same trucks are here with engines running. I took a photo and emailed customer rep again. I received a response that truck drivers needed a safe place to rest and if I did not like their policy perhaps I should stay somewhere else.

    I can not reach a regional office. I cannot afford another motel now and I feel disregarded and dismissed. This is not a truck stop. I will be glad to send email correspondences and photos. I am a respectable 52 year old woman traveling alone. They could have attempted to explain why the trucks are more important than guest sleep. I am not a nobody and will share this with the community.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 10, 2018

    Many times I have stayed at this location in Rowland Heights off Nogales, never have I disrespected the staff or anyone. Nor did I make a fuss the time my room flooded. There were a couple of times during my many stays over this last year the toilets would back up or the air wouldn't work right. This last time was on New Year's Day. I reserved a room and when I showed up I was blocked with no one to explain why? I had dealt with some young kid who was new and I had dealt with him before. My senses told me he was a problem.

    A week later I called to ask why this has happened? I was told it was because I had checked out at 4:30 pm, which is a total lie. Whenever I have checked out it was always at 1 pm, which I would ask and they allowed. Why the hell would I stay until 4:30 pm? I spoke with Brittany who does work there claiming to be a manager and she had checked me in several times so she knew who I was. I questioned this and all she would say is "My computer says this"? Really and who wrote that? Where is the proof? I would think housekeeping would know if I stayed that late?

    There is a difference between arguing and making an argument, she goes by her computer to be true and accurate with no proof to provide. However I questioned her that she can't prove I stayed that late any more than I can now prove I left at 1 pm because I didn't go to the office. I would leave with leaving the key on the desk and closing the door. She wouldn't even hear me out and hangs up on me, then I call back and she slams the phone down hanging up again. As I called from another number she ignored the phone and let the fax pick it up. This is a manager's professional customer service, really? Then Brittany you should be fired!!!! This location is not perfect. It has many flaws. I don't expect 5 star service at a 2 star motel. This corporation is greedy and cares nothing for people. They have no respect for the customers they do have. I dont have a order number and I was not given a receipt ever...

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    Customer ServiceStaff

    Reviewed Jan. 7, 2018

    The room had trash in the garbage cans. A dirty towel in the shower. A ‎used bar of soap in the shower. Garbage under the bed. The heater had 2 settings off and there was no hot water. But the most annoying thing was that a water main broke and flooded the steps... salt wasn't added till morning which was about 12 hours later and with it being minus 11 degrees the steps were dangerous I say that because I fell twice leaving... the alarm went off for hours and continued thru the night off and on till morning. Not one person from the office apologized for anything or for any inconvenience. I will never stay there again it was a horrible dirty and unsanitary experience. I don't know why the health department doesn't get involved, dealing with the public there should be more awareness made by cooperate, maybe if the manager can't hold a level of customer service in cleanliness perhaps they should find new management.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2018

    Not only did I pay for two nights at this hotel (Nashua, NH) I was put in a room at first that was dirty. Not clean. I have a pregnant wife for 7 months pregnant and also there was no heat in the new room where they put us. I got attitude when I complained about the heat. It's the dead of winter. Very upset at the way I was treated. This is not for a family that travels and wants to take a break. Not recommend this at all. I will never come here again. It was dirty. The staff are rude and the cleaners don't clean. Sad... Please never go here. Also they have bed bugs.

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    Staff

    Reviewed Dec. 24, 2017

    When I started to open door there was filth on the mats walking in. Then I went in the room to call the office. There was cockroaches everywhere and clothes, mud chunks under the bed and I got locked in the bathroom. Couldn't get out. Maintenance came and I instructed him on how to open the door and his response to the roaches was, "Oh well they're everywhere. You all go or leave". Wife got offended and I stopped her from taking further actions about that. This was not a very good stay at all. Very unprofessional and no organization on Motel 6's part. I feel that I deserve some kind of compensation for this. I'm going to be in town until Tuesday. Guess moving to another hotel unless you contact me at **. Thank you very much. I'll be expecting your call.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    My brother's truck was stolen from this property on December 16, 2017. We were informed that this isn't the first time car theft have occurred at this property. When my brother called management and the Biloxi, Mississippi (Beach Boulevard location), he should little empathy and brushed the entire deal off. There should be cameras or some sort of security to ensure the patrons' safety. We will never stay at this location again!

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    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    We've had to stay here because of the hurricane. We became homeless and we wish there was another alternative. Some of the staff are very nice people but some just give you the dirtiest looks as they pass you or if you have to ask them for something. Every single morning, afternoon and especially evenings there is nothing but ** smoke filling the 3rd floor hallways. We have to constantly notify the front desk people of the smoke and they will send someone up to kick them out. We've encountered a man and a woman, she was a little person, running up and down the hallway totally naked and screaming.

    We've encountered prostitutes and their johns leaving via the back hallway people using crack on the other side of the fence in the back and bothering people as they walk their dogs, I was one of them, drug deals going down in the back parking lot, a huge drug bust going down in the back parking lot our first night here and DCF and the police removing 2 small children from their mother 3 doors down from us. The towels always have hair stuck to them, the bed sheets are stains and also have hair stuck to them. We turned the heat on and had to leave the room because of the disgusting smell. Housekeepers need a little lesson in customer service except for a few, front desk workers are all very nice except for the GM and the owner. No refrigerator, no microwave, no coffee pot, no shampoo, no blow dryer just nothing.

    They dont notify you of this either during check in. You have to ask for a room with a microwave or fridge, how were we suppose to know that. We didnt know of the laundry room either until we found it by accident. We didnt know about the room service either until I overheard another customer asking where he could get something to eat. They definitely need some real security guards, and not the one guy that just sits down in the lobby playing on his phone, to actually walk the hallways and enforce some rules like no ** smoking allowed in the motel or on its grounds and actually make the other customers feel a little safer.

    One more thing, if you're going to allow pets, which I have 2 dogs, then supply bags to pick up the feces. For the past 3 weeks there has been none but they tell you to clean up after your dogs when youre outside walking them. They have the little doggie poop stand but no bags and hallways should also be vacuumed if they are going to be carpeted. Such a disappointment.

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    Price

    Reviewed Dec. 8, 2017

    Corsicana TX. Price is too high for a single person. 1 bedroom and didn't have microwave or refrigerator. Should have satellite TV and free internet. $52.99 + plus tax is too damn high.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2017

    I checked in to Motel 6 on November 22nd 2017. My family and I stayed there and my kids were already in bed. When I went to get into the bed, I laid in a big wet spot. I called the front desk and they could not be of any assistance. Yes. The next morning I went to speak to the manager who is never onsite when needed, and they offered a 10% discount on my next visit. I had to call corporate 3 times and call the store three times in order to speak to the general manager Raj. He was very rude and unprofessional. I will not be staying there anymore, I will be staying at Americas Best Value Inn from now on.

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    Staff

    Reviewed Dec. 1, 2017

    Houston, TX, USA. Low-cost quality service.Very friendly staff but no microwaves in the rooms. One is available in the vending room. Towels and linens are in short supply. Front desk is always willing to locate them for you if possible.

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    Sales & Marketing

    Reviewed Nov. 29, 2017

    Recommend staying at more reputable, higher quality property in tourist area that does not operate as third world entity. Unsatisfactory experience despite changing room, dirty, unsafe, deplorable conditions, unacceptable failure, foreign management to resolve problems. Motel 6 Show Low, AZ, USA; problem not solution despite false fraudulent advertising.

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    Price

    Reviewed Nov. 27, 2017

    Dallas, Texas. It was okay but a little smaller than I had expected. My family and I went to Dallas Texas a few years back. It was for about a week and part vacation and part Judo tournament for my youngest child. So we where on a budget. My husband found a bunch of motels online. We looked through the pictures together, Motel 6 had some good pics and very colorful blankets, sheets, walls, etcetera. So we went with it. When we got there we were surprised how small the room was. We barely had enough room to walk around the beds. The shower was big but all the water went out on to the floor. Also they would not provide us with any more towels than what was allowed. All in all we won't be staying there again. We have found better places to stay at that only cost a little bit more.

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    Reviewed Nov. 26, 2017

    Thoughtful management with everything working correctly at Motel 6 Nashua, NH. Great location. Even a shaded parking area (a real plus on a hot day). WiFi worked perfectly, as did A/C and TV. Not a complaint. Good job with $saved$ to take home.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed Nov. 23, 2017

    During 1 of the days of 3 weeks I stayed a clerk was short, disrespectful and manage to convince the manager to don't let me stay for petty reasons. All I said to her one time was "I'm not talking to you" I heard her tell the manager: "please don't let her stay here anymore" and the manager make derogatory comments about me. I heard them said that they were going to get rid of me. What happens to the customer is always right, professionalism, etc. The manager told the customer service rep. That I was late paying multiple nights which is not true. That I didn't check my guest in, it so happen that the day that the incident happened I did not signed the hotel agreement. So to me it's discrimination against my persona.

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    Staff

    Reviewed Nov. 23, 2017

    Front desk clerk friendly and helpful. Checked in the afternoon at Motel 6, Flagstaff, AZ. 2 pm Rested until 9 pm. Got fair shake for the room because I wasn't there very long. It was way helpful and considerate of Motel 6 to help a middle-aged lady traveling thriftily and safely. Thank you.

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    Customer Service

    Reviewed Nov. 21, 2017

    On Nov 14, 2017, in the Benson AZ Motel 6, I found a bug on my bed and videotaped it, with a sweep of the room to ID it as Motel 6, then squashed the insect, which spurted blood, and video'd that as well. A close-up of the insect video shows it identical to a bedbug on Wikipedia, and its coloration matches perfectly the description of a bedbug about 24 hours after it has feasted on someone - so it wasn't me, thankfully.

    The hotel moved me and later refunded my money after other guests had woken me at 3 am with their non-stop yelling for over a half-hour across the hall (sounded like a drug deal), but they later insisted the insect was a "water bug" (roach, I think that means, which it was not). Because they were in denial, I called the Cochise County Health Department, but was given a wrong email address to send my photo and videos to. When I called back for a correct email, the health department no longer wanted my photo or videos, said they'd already inspected the room, and also concluded it was some other insect. Check out my photo and compare it to insect photos online. I'm willing to be shown any other bug that looks like this and when squashed produces bright red blood - please - or I have to assume this is a cover-up.

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    StaffEase of Use

    Reviewed Nov. 11, 2017

    I arrived at the Freemont, CA Motel 6 and checked in on Oct 8, 2017. The motel appeared to be nearly full judging by the full parking lot. After checking in, I was pleasantly surprised to see an open parking spot directly in front of my assigned room. I got out of my car & opened the door of my smoke-free room only to be surprised by the strong smell of cigarette smoke. I have COPD & had specifically asked for a smoke-free room & was told all the rooms were smoke-free. I walked directly to the office & told them about this. After they told me they would tell the cleaning staff about my complaint they finally realized I was asking for another room. They then told me I could have one adjacent to the pool or one on the second floor. I explained there were no parking spaces available near these rooms. They then made it clear these were my only other options.

    The pool area is very noisy and I was exhausted. I have total knee replacement so the second floor was not an option. I resigned myself to the fact that I would have to sleep in a room reeking of cigarette smoke and proceeded to my car to unload. Having went directly from my room to the office after checking my room I had not noticed the large spot of dried up vomit on the passenger side of my car (see attached photo). The parking spot was directly in front of my door and I was exhausted to complain further so I unloaded my car from the driver side. As I unloaded my car I noticed several cigarette butts around the front door of my room. I then went to brush my teeth and turned on the water at the sink to rinse. The water came out in different directions spraying all over me and the mirror as well. I was finally able to use it by carefully turning the water on at a very low flow.

    I then went to get a shower. The shower had not been cleaned so I cleaned it with a hand towel and my shower gel. After beginning my shower I looked up and noticed that what I believed to be mold was on the ceiling (see photo). I finished my shower & went to sleep. Upon awakening I decided to turn on the TV as I was packing up. The TV didn't work and the remote batteries were held in with duct tape (photo attached). This wasn't a big deal but added to my Motel 6 experience. There are other small things that were wrong as well which were small but telling.

    I called a friend before I left & he recommended that I take photos. Wish I had taken one of the bathtub before I cleaned it. I have stayed in other Motel 6's and found them to be generally clean and comfortable. This was an exception. Just tried to download images. The mold, vomit & remote photos came through but the sink video would not download. I will save it if you need to see it and on a medium that will accept videos.

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    Customer Service

    Reviewed Nov. 7, 2017

    When we checked in we were told that the pool was closed for maintenance. Got to the room and it was bare bones. NO amenities at all. Cable, phone and WiFi was out. This is a huge place and only had one ice maker, and it was in the building furthest from us. I am disabled and walk with a cane so this was not easy for me. My wife called both corporate and the motel itself to complain with no results. When she called the Motel 6 she was actually cursed at. We will NEVER stay at another Motel 6.

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    Verified purchase

    Reviewed Nov. 6, 2017

    Worst motel I have stayed - Our money should be refunded. Lots of dealing going after dark. Shower not working properly. No coffee in room. No bedside tables by bed. We stayed 2 nights of misery. Bedside had a chair with a alarm clock on top of a BIBLE. I am disgusted that we went through. By the way I there for my sister funeral. Whoever works there should be ashamed of themselves to serve the public.

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    Reviewed Oct. 27, 2017

    This is by far the worst experience I have ever gone through. Nastiest motel ever, was infested with roaches then there was a huge bed bug on the pillow. The front desk didn't want to change rooms for us or give back the money. Don't ever stay there, they have people living in these things like apartments.

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    Staff

    Reviewed Oct. 24, 2017

    I called a week in advance to book a room at Motel 6 in Tewksbury for Oct. 13th and 14th. I arrived there on the 13th, spoke with the young man at the desk, telling him I had a reservation. Though I was holding my confirmation number, he only asked me to use my credit card. I was given a room, moved in, and went to visit my grandchildren. I returned later that evening and left the next morning to see them again. When I returned that night, the 14th, my key card only opened the door to the point where someone inside had slide the security bolt on. When I went to the desk, they said they had only booked me for one night, and, there, behind the desk, was my luggage. They had gone into the room and packed my belongings. Clearly, when I left my clothes hanging up and medication on the table, I was returning.

    They did not bother to check to see their mistake. They gave me another room on the top floor, a challenge for me with replacement hips. When I returned home, I discovered that my medication and phone/tablet chargers were missing. The motel had also charged 3 nights on my credit card. Though these charges have been removed, they made no effort to rectify their mistakes. Clearly, this could have been worse had I walked in on the people who were then in "my room." I have been using this motel for the past decade and had no problems. However, I would never return and would warn anyone against going there. They handled my personal belongings, packed it up, without ever checking to see if there was an error on their part. Terrible management and dangerous use of key cards.

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    Customer ServiceStaff

    Reviewed Oct. 16, 2017

    Motel 6 North Palm Springs, Ca. Fire alarm goes off numerous times at midnight. When you call to ask why, they kick you out in the middle of the night. Keep your money. They are awful. It's better to pay for a nice hotel. This motel 6 is corrupt. Never go there. The people that work there are on **. My friend worked there. She told me she had to quit because everyone was on **. I now believe her.

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    Customer Service

    Reviewed Oct. 15, 2017

    Ok! Where to start. I had previous booked the hotel on Booking.com. The requirements stated 19 to book a room. When I get to the hotel they stated I had to be 21. Even though "Sam" cancel my room due to my age he refused to refund my money. I will be contacted the Better Business Bureau to file a formal complaint as well as contacting the corporate office. When I walked in the front desk clerk had a nasty attitude already. Don't waste your money.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 15, 2017

    Sept. 8 I needed a room after days without rest due to botched Mexican surgery on my daughter who was admitted to San Diego hospital to save her life. I got a list from the hospital of cabs and hotels that they recommended and gave good deals to their families in need. I made a reservation for the 8-9th. Cab was called and away we went to San Diego Chula Motel 6. I live in Louisiana and know nothing of California. I had not had a bath in days and no sleep either. When I checked in I was given directions to my room on a third floor by pointing... When I got to the room I showered immediately although I did note mold in the shower. When I got out I had to cancel a flight and rearrange. I did this and something bit me.

    I was on the phone and scratched but waited about 15 seconds before I realized something had bit me in the bed! When I jumped up a bug was crawling where my ankle had been and the bite had occurred. The room was filthy, smelled like a bar with cigarette smoke and had an ashtray in a non-smoking room. I threw back the linen and was horrified. There were crawling bugs, bugs playing dead and human hair, dirty feet area, and I was horrified. I was dressed and down to the lobby with luggage in less than a few minutes. I reported what I had found and they just looked at me. I requested a refund but they couldn't do that without the manager. The manager was not there of course. They called her and she said she could not do anything till the Terminix man examined the room and told her it was bed bugs. WTH! Bugs in a bed = bed bugs.

    I produced photos of bugs, dirt, hair, mold, etc. and a video of the bugs crawling on the sheets. They just kept smiling in that innocent, I don't know what to do way. I told them I was checking out and gave them back the keycard. Called a cab and waited. That is when I noticed these were not the normal traveling clientele. These were people who lived there all the time. Junk cars, cursing women who would fit on a street corner better and partial payments with threats of having to leave if they did not pay what they owed in full. They had mentioned that they had guards on the premises at dark and I would be challenged if I was to wander around. I thought they were just extra safe. Seems this is a regular stop for dope dealers and crime according to other encountered.

    I did not get my money refunded. Did not get the advertised senior discount, the no smoking room I reserved or the queen bed let alone bug free. I am aware sometimes things are gonna happen but not this. I know now that Motel 6 has a 1 1/4 star rating. I can't understand why it is that high. I have contacted corporate but nothing but runaround... I did receive written promise that their reservation specialist will be with me as quickly as possible. Guess he is booked up. Way over a month now. NEVER BUT NEVER WILL I DARKEN THE DOOR OF A MOTEL 6 ANYWHERE. MIGHT AS WELL TURN THAT LIGHT OFF.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2017

    My shower has not worked since Thursday. They told me to wrap a towel around it. They Never came and cleaned my room till today. I have paid 57.80. Every night and they haven't done nothing nor will they switch my rooms. I'm not happy about this at all. You don't treat people like they are dogs.

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    Verified purchase

    Reviewed Oct. 14, 2017

    I reserved a "deluxe room" and the accompanying picture showed a small kitchenette with fridge, table & chairs, 2 beds, etc. Upon my arrival, I was assigned a small room with 1 bed and no kitchenette. I informed staff that I paid for a deluxe room. I then got a room with 2 beds but no kitchenette. I was informed that the student fridge and tiny microwave on the floor was a kitchenette. It is clearly not what was pictured as a deluxe room! Very deceptive.

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    Staff

    Reviewed Oct. 4, 2017

    Motel 6 Albuquerque Nm on Prospect: This location is riddled with homeless drug addicts and drunks about 90% of "guests" are homeless panhandlers that beg in the area for their drug money and in order to rent a room. 1 room at times will house up to 10 homeless all using in the room. I found dirty needles all around the property. Was at times afraid to leave my room due to the amount of people asking if I knew where to score or begging for money or asking for cigarettes. This entire city has drastically gone downhill due to the lack of assistance for homeless and it especially in this area has become a huge problem. The staff is very sweet and professional. I feel sorry for them having to put up with this daily.

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    PriceStaff

    Reviewed Sept. 29, 2017

    I never thought too much on Motel except that it was cheap and available and mediocre on crimes and such. But one particular location I stayed at one of the days had such an amazing manager and staff. I really know a good business when I encounter one. Not only do they have a great manager who has customer skills naturally and you know when she manages well when you see her staff demonstrate similar hospitality (or same shift staff). Her staff are really friendly people (you know the workers that doing their job but don't really care or care about you or the business or service you receive?). Yes, they actually make at least an effort to give you satisfying service and I'd say is a promising deal and makes your stay so much better.) Not only did I really receive a real 5 star hospitality from every maid and worker, and (maybe by luck), also an amazingly friendly environment.

    I was not asked to do this survey, and I was not whatsoever unconsciously writing a meaningless star act out of kindness. I haven't received this great of service for a long time and I have visited at least 11 different locations this last six months. I didn't realize they had such a low score and don't feel they deserve it. I honestly give them a better rating than Extended Stay San Jose staff members by far and a little safer or head to head on that one. Extended has more cops patrolling, and Hotel 6 has a better staff patrolling by far watching and following policies. A staff that appreciates feedback is one who does care about improving and being better. Today was fantastic experience thanks to Motel 6!!!:) I am happy and satisfied. Of course others have had bad experiences but the Fontaine Motel 6 in San Jose is the only one I was talking about.

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    Price

    Reviewed Sept. 28, 2017

    Motel 6 in Fullerton CA is a great place to stay. Rooms are clean, service is great and the price is right. If you are going to visit Disneyland, it's not that long of a drive and there is a Denny's right next door with good food and not high prices.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2017

    Upon checking into the Motel 6 in Thibodaux Louisiana several nights back after a long long long trip with three friends and two dogs decided it was time to pull in and get some rest. If only we knew what was ahead of us. We checked into a room that was damp. It was so damp that the walls were sweating. There was mold growing on the roof. The AC was not working. Contacted the front desk several times. No one answered. We had to go in person to the front desk to report the room and its conditions to only find there's only one person working at the hotel and she was outside smoking and on her phone. Seems it had an attitude. When she had to rekey a room and make us move we move to the second room. We checked into that room. We noticed dead roaches in the tub.

    The icebox had standing water. On the inside of it with mildew and dead nuts and was not working. The beds were not made. Look like someone woke up and left in a hurry. Again we had to go to the front desk. She was outside still smoking and on her phone. We got moved to the third room. Finally some relief. It was cold. It seemed very clean. The icebox did work. However the TV cord was cut but we didn't care. The next morning we were woken up by a maintenance lady who just walked into our room and our dog was in bed with us.

    Our dog did with any other dog would do in this situation. We are all asleep. The door abruptly opens and someone that the dog has never seen before comes barging in. Say "excuse me. I have to look at the ceiling to make sure that there's no water". The dog charged after her and did not bite her and she leaves screaming down the balcony like a maniac which is the wrong thing to do because that'll only make a dog further its attack. I don't understand how policies are written for these hotels when you say it's pet friendly but you don't enforce people to have camels. If people need to keep their animals in kennels to prevent these types of things from happening then it should be made aware of at check in at the front desk.

    This lady that likes to smoke and play on her phone could clearly see that we had two dogs and no kennels. She watched just move to three different rooms. Keep in mind further I don't see how anyone of any type of personnel can just walk into a room without knocking first making themselves heard. These employees need to be trained properly. You work in a pet friendly hotel. You are walking up to a room. You do not know what is on the other side of the door. You need to make yourself heard and please request that your dog is restrained or picked up that you have to enter the room that would be the professional thing to do. But clearly this place doesn't know anything about professionalism.

    I am now going through a lawsuit right now with this hotel because of their lack of better judgement and I do not think it's right but all good things come in good time. This is a full-out warning for anyone who thinks about checking into this hotel. These are the type of things that you will be subject to. We were also kicked out of the hotel as if we did something wrong. My dog ran away out of a frantic state and ran in the road and a few days later we discovered that she had been killed by a car on the road. Now comes my lawsuit.

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    Reviewed Sept. 15, 2017

    Arrived the evening of September 14th 2017. The immediate observation was the sickening smell of mold. The air conditioner was off. I turned it on and adjusted the temperature to 65 degrees. Pictures below reveal the physical appearance of the room, about which no prior notice was given. Shortly after, management called to receive my comments about the room (seemed a routine gesture). Based on my comments, a manager came to the room. By this time, the smell had been partially abated. My mother was in the bathroom where the mold smell was still strong, but manager was unable to access in order to assess at the time.

    Instead, she denied a problem concerning mold; she said it might be paint smell; dismissing my report. As for the unfinished presentation of the room, she simply said that I was given the room because I needed a first floor room for my 94 year old mother. She did add that she would leave a note and block the room for future use. NO OFFER FOR COMPENSATION OR OTHER CONSIDERATION, other than to say no other first floor rooms were available. This I find to be completely unacceptable. I asked for a refund.

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    Staff

    Reviewed Sept. 10, 2017

    I stayed at this motel over the weekend and I noticed the room was fixed properly and everything was very comfortable. I also noticed a maintenance person. I asked him his name and he said Henry and he helped me unclog the toilet. He was very respectful and nice. And I will be return back to this location.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2017

    Overnight trip was scheduled for Friday September 1st. I found out it was canceled on August 31st, so I called the hotel in Maryland Heights, MO Thursday evening to cancel. The lady I spoke with at the front desk said no problem and said it was canceled. Two days later, I'm billed for the room and listed as a no show. I can provide my phone records to show that I called to cancel that Thursday, but somehow a Motel6 can only look back at the previous 100 calls, so they have no record that I called to cancel. Mistakes happen - I get it. The lady at the front desk forgot to do something obviously, but the responses I received from the customer service and manager were disconcerting at best. I will never stay at another hotel from this chain again.

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    Reviewed Sept. 5, 2017

    On August 31, 2017, by mistake I made two reservations. Upon checking in one reservation was canceled. When we went to our room we had to leave due to the odor. We checked out and our money was reimbursed. And next day Sept 1st the $60.74 was drawn out of my account again. I don't understand how they just tampered with my account with no permission!

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    Reviewed Sept. 5, 2017

    Motel 6 lost hills, CA. - This place was disgusting. Gap in door letting black bugs in. Mold on window. Cakes dirt in corners. Baseboards were black. Shower was awful. Peeling tape, dirty drain and caulking dirty and peeling. Could not take a shower. Parking lot needed cleaning.

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    Reviewed Sept. 5, 2017

    So I had to stay at Motel 6 North York. I started getting bug bites so they tried to give me another room which had dead cockroaches all over the floor and one crawling up the wall! Do not stay there. It is filthy!!!

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    Customer Service

    Reviewed Sept. 4, 2017

    I stayed at this motel September 3 - 4, 2017. This hotel is a disgrace to the Motel 6 brand. The hotel is filthy, infested with roaches, I found one crawling in my hair, no working phone, the bathroom are filthy and full of graffiti. The elevator is in poor condition. The manager cannot be reached. I stayed in one room 10 min because there was menstrual blood and trash in bathroom, next room was horrible infested with roaches.

    I mean complete infestation with roaches nest all over bathroom. I stayed in 5 minutes before demanding refund. I was told I will have to wait until 8 am, I was forced to stay here after moved to 3rd room, it was dirty, towels are dingy, microwave had someone else food in it. I'm not looking for luxury with motel 6, but I do expect it to be clean, bug free, drug free, and filth free. This so below motel 6 standards. Please look into this place ASAP.

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    Reviewed Aug. 30, 2017

    While traveling home from a long trip, my husband could not drive any longer. We decided to stop for the night at a motel/hotel that was nearest to the highway we were traveling. The only one available was a Motel 6 in the area of Humberg or Hamburg PA. When we entered the room, we were very shocked at how dirty, smelly and just plain filthy!!! The room evidently was a smoking room. That was not what we asked for. Due to no other room availability, we had little to no choice where to stay. We checked in at approximately 12:30 am. When we awoke in the morning, the room was visible, we packed what we had with us and left!!! Upon arriving home, we both took every item of clothing and toiletry items were either washed 3 times or thrown away!!! Please pass this message on to Motel 6 Corp? They need to know just how trashy conditions of that particular facility!!! Thank you for your time.

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    Customer Service

    Reviewed Aug. 29, 2017

    I would give -0 if I could. I was treated terrible by their night auditor at this location. I had to cancel my reservation because of the hurricane. Due to a natural disaster no fault of my own. I personally am safe but the towns around me are flooded and as a result, flights got delayed and canceled. I have already filed a BBB complaint, however, I will document everywhere I can find to make sure people know how DISGUSTING the service was. The auditor was abusive, condescending, rude, crass, argumentative and just downright ugly. I called guest relations and magically things get addressed. This shows me someone was lying. I am also going to share on all my social media accounts. They will not get away with this. I have posted this complaint on twitter, pissed consumer, yelp, here, I am just getting started. You NEVER treat a customer with disdain or contempt EVER.

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    Motel 6 Company Information

    Company Name:
    Motel 6
    Website:
    www.motel6.com