Motel 6 Reviews

When I came back after the weekend, the owner threw a fit on me. I had told another attendant that the other gal had given me a total of what I could stay for and gave her the information. She said, "I'm sorry, we can't honor the coupon special walk-in." I told her what the other gal had said and that was the primary reason that I had not booked anywhere else. Then, the owner walked in and I asked him if he was going to honor, not only what the other attendant had told me but also the advertisement right there on my phone with the address (not a national or general ad) location and all pointing to his motel only. He threw his arms in the air and said, "I told corporate to take that ad off the internet and I am not going to honor it no matter what because I can't afford to stay open if I charge those prices." I told him that this is his prerogative; however, the advertisement was right there in black and white, therefore surely he would honor it.

He looked straight at me and said, "You will not stay here at those prices. No!" I told him that this was bait and switch and false advertising, and that if he were me, he would be appalled at such a thing, and in the car business it would be a $10,000 fine and shut down for three months. He, of course, didn't like those numbers and became more enraged and said, "You will not stay at this motel for any price no matter who says anything!" Of course at that point, the integrity, honor and opinion of Motel 6 was completely formed in my mind even though this apparently is owned by him and has been for a few years.

This young man needs to change the name of his motel very fast. I am a senior citizen and having lived many years and stayed in the finest hotels and motels around the country, I don't think I have ever been disappointed in the integrity of a Motel 6 as this man represents. It wasn't the money savings as much as the total embarrassment of even trying to get the young man to honor his word, as this advertisement clearly has his address on it.

My son's road positions were telecommunicated so that I could Google map those coordinates. This close communication allowed me to warn them of weather and traffic conditions in real time. This time was just as much a thrill for me as for them. After 13 hours of driving and 890 miles past, I had recommended they rest at an upcoming Motel 6. I knew of Motel 6, their management, clean rooms and felt comfortable knowing Enoch and Rita would be safe there. I did check the room’s availability online and a call to the motel revealed, "We have plenty of rooms. A reservation is not needed if you are arriving within an hour or so." My son arrived at the motel within the next 30 minutes.

While I spoke with Rita on her cell phone, my son entered into the enclosed reception area to ask for a room. My son, Enoch, literally spent less than one minute from the time he closed the car door till the time he returned to his seat to only say, "She said we need an online reservation to stay here - no rooms available." I immediately logged online, checked availability and paid for a reservation. Then I gave my son the confirmation number. Unfazed and within clear observance of Rita, my son reentered the reception area, only to quickly return saying that there were still no rooms available.

Understanding that reservation departments may control room occupancies, I personally called the toll-free line. I spoke to Brandon whom I explained all that had happened; Brandon told me that my online reservation was cancelled by me just minutes before. I assured Brandon that I had not and I needed a room. Brandon apologized for the confusion, "guaranteed" room occupancy, and said to call back if there were a problem with availability. Again, my son returned to the receptionist without malice and gently explained that there may be a confusion and could she check his new confirmation as it was guaranteed. Enoch again returned to the car saying that there were "no availabilities." Frustrated and tired, Enoch and Rita searched and found alternative lodging nearby without any incident.

Now, Rita called reservation and spoke to Brandon, asking for an explanation for not honoring the "room’s guarantee." Brandon looked up the reservation system for information and apologetically said, "The hotel's clerk on duty reported that Enoch ** was intoxicated, was hostile, caused an altercation and was accompanied by 6 individuals of the same character." Enoch ** is a soft spoken man of a calm demeanor. EJ, as we affectingly call him, has aspirations of becoming a father and joining military services. Enoch had just started driving to Nevada earlier that day after deciding to leave his schooling to be closer to family and help me and his pregnant mother run a family business.

Enoch ** and Rita **, the ** and ** family and friends that have heard of this incident, are appalled by the endorsement of Motel Six and its management’s selection for employees that profile and look to discriminate based on color, creed and just personal preference. We feel that the token and unfelt "words" of apologies made by a voice-over-the-phone-pseudo-management while doing nothing more only endorse the actions of this night clerk. We feel that the lies and unheard repentance of this unnamed night clerk shadows the integrity and honor of American business virtues and violates federal discrimination law. This incident has caused great anguish and everlasting psychological trauma to Enoch **, Rita **, their mothers and fathers, and to many others of the ** and ** family.

To rectify, to better understand and to just clear a good name from any outstanding allegations that may affect the character of Enoch **, I/we request, without subpoena, copies of the video recording(s) of any incident that occurred within the times of one hour prior and one hour past the hour of 10:00 PM CDT on September 11, 2012. This we ask only to verify the claims of harassment, altercation, intoxication, congregations of persons accompanying and causing threat to the night clerk other than Enoch ** and up to six (6) persons. We believe, as business owners, that if there is one employee that is acting inappropriately, it affects the whole company. To cover up is to enable and embrace injustice. We sincerely pray that this incident is not ignored.

My child was rushed to the hospital where he received a cat scan, ultra sound, and several other tests. We stayed at the hospital for 8 hours on the second night of our family vacation. While I was at the hospital, the police arrived and immediately noticed the missing rail, took pictures, measured the whole, and determined that my child had injured himself through no fault of my child or myself. I was immediately contacted by someone in Motel 6’s corporate office. They did apologize and state they were going to conduct a full investigation. I was also advised they were going to forward me to their insurance company Liberty Mutual due to the serious nature of the accident. I received a call from Erin **, their claims manager. At first she was as friendly and nice as possible. After she found out our hospital bill alone was $6,289 + $120 for the emergency + $389 for the ambulance, she completely changed. She went from being caring and compassionate to being rude and unresponsive.

Erin stated all she was allowed to offer was the hospital bill + $1,500. I told her that was unacceptable. She stated that was the standard offer for personal injuries. After going back and forth for 3 weeks, we agreed on $11,000. That was medical bills and pain and suffering. She told me she would send me the paperwork to sign. I received the paperwork 5 days later. The paperwork said they denied any wrong and refused to take any responsibility. The release form basically said, “It wasn’t our fault the balcony was defective and your child fell two stories.” I called Erin back after receiving the release letter and explained to her that I was uncomfortable with the wording. I also advised her that I would need to file a separate claim for the hospital bills since my child was a minor and any money awarded to him would be put in a holding account until he turns 18 (which I have no problem with).

Erin immediately became rude and defensive, stating that was a standard release letter for Liberty Mutual and she could not alter, as well as completely shutting out the separate claim. She advised me to sign the release and send it back and she would tell her legal team how I needed the money distributed. I explained to Erin that she has 150 cases and I can go on what you are telling me if I have to sign this letter. She stated she would have her legal dept. contact me. I never received a call. I then called the Motel 6 in Norfolk and asked for the corporate number. They stated they could not give me the number, but they could transfer me. They transferred me to a voice mail of Sarah in Legal. I left her a 3-minute voice mail only to receive a call back from Erin, angry and asking if I had called the corporate office. I told her yes. She stated the case was sent to her and that I was not to contact anyone else.

I explained to Erin that the Motel 6 was 100% responsible for the accident; and if I was not happy with the way she was handling my claim, I could contact anyone I needed too. She stated, “Regardless of who you contact, you will have to go through me to get this resolved.” My biggest issue with Motel 6 is you could have killed my child; and instead of taking full responsibility and making sure my bills were covered, you gave it to an insurance provider who is not willing to help. I asked for a different case manager and I was refused. So now I have to spend the time finding a lawyer who can assist me because that’s what Erin suggested. Meanwhile, the hospital bill is about to go to collections and I have no one who can help. So, please do not stay at Motel 6 if you have children. It’s completely unsafe, and they are not willing to help if something happens. And the only interest of Liberty Mutual is paying the lowest amount possible.

So against my better judgement, I proceeded to check-in since I had a reservation. I had requested a non-smoking room which probably it was at one time but is very obvious that it had been heavily smoked in. So, I was extremely pissed off at this point and extremely grossed out. I knew once walking down the hallway that was heavily stained carpet(?) who knows what the flooring was, that the room was going to be even worse. And yes, it was. Mattress was stained horribly and bedbugs were all over the room!

I have been in the pest control industry for some years now. I understand how bedbugs can happen to anyone at anytime but there is a time, like immediately, that a motel should hire a pest control company to rid them of the problem. This place has no care in the world for the safety of the guests or the cleanliness of the motel. It is quite sad that they can post pictures of a nice looking motel to trick people into making reservations and the surprise welcome to a **!

After the bedbugs, I went to the front and asked to not be charged for the room and that I was not going to stay there. The place was beyond unsanitary and the bedbug problem was out of control. So, of course you get the typical half **, "I'm sorry, let me offer you a new room." Ha! You couldn't pay me to stay there and besides, chances are your vehicle would be missing in the morning. The sad part is, I called the (so-called) manager of the property the next morning to ask why she is getting paid to manage a property that should be condemned. Of course, this person could not be reached and I'm still waiting for that call back. I am writing this in hopes that someone is able and willing to shut this place down, or at the very least, keep innocent people from being tricked into going there.

This is a 22-year-old female on bed rest, new to Texas and a 26-year-old college graduate, black male accused of trafficking with no proof. The only visitors they had were I (which I am his mom) and his dad, the police, fire department and ambulance when the 911 call was made. No complaints of disturbances or anything. The first time I pulled up there in Motel 6, I told my son I did not like the place. The opposite side of where they stay, people hanging all out like they were in a park. This is totally crazy! I do plan to get to take this further, get a lawyer for my son and contact corporate.

How dare they attack somebody's character like that with no evidence, pictures or anything and not to mention, put the young lady out who was on bed rest? The general manager who represents this corporation needs to be severely reprimanded. They had to get out. Someone from the model agency had to come and pack them up and relocate them. This is money lost for your company. I will tell everyone never to stay at Motel 6 especially in Texas. From what I see, the only people who stay there are people who can't rent apartments or on section 8.

I was so dissatisfied that I resorted to calling the executive of the Motel 6 and talked to them. They looked up our reservation stating they could not find it then asked what room I was in, and they finally found it and looked up the hotel rules. She took the complaint, but proceeded to tell me that they have guidelines that they follow as far as the weekly rates and daily rates being different for room service. Since weekly is discounted, we don't pay the extra for the room service daily. I was told to put the trash outside they would get it, still 3 hours later trash is still there. Therefore, anything we need other than the every three days, we must go to the front and get towels, cups, ice bags or trash bags.

When I did go to the front desk to ask for towels, I was told they could not supply more than two towels per room and we have 4 people in the room. So, we have to share towels and reuse them for several days. The GM the next day came to us and told us she cannot give out fresh towels daily. We were told on the off days that they don't service the room, we were to service our own room and I thought with any hotel that is what you pay them for.

You can turn the light off for me!

On Sunday morning, at 9 am, room temperature was at a balmy 79 degrees with the a/c set to high and maxed. I called the office and was told the pool was ready (The sign on the door leading to the pool said “closed”.) At 11:20am, the pool guy showed up and flooded the pool with chemicals again and told my fiancée she can go right in; I wouldn’t allow it. There were 22 + 8 people the day before, and the pool guy closed the pool Saturday night at 3pm and reopened it at 11:20am the next day, and then added chemicals into it. This was extremely unsafe especially when (I know for a fact) there was human feces in the pool. We didn’t swim on Sunday.

I am a 60+ woman who was singled out because the people at the desk knew they could easily intimidate me. There were 50 rooms rented to dog show people but I was singled out and discriminated against. I will post this on Facebook and the AARP feedback site. I was a USDA compliance officer for 30 years and I will turn my complaint into the WI State HRI (hotels, restaurants and institutions) division. Two AKC judges were also staying there, one witnessed how clean I left my room. The judges will sign my letter of complaint of my treatment in a formal complaint to AKC and the Milwaukee Kennel Clubs. A friend inquired if crated dogs could be left while she walked to Perkins to eat and she was told absolutely not.

Finally, after having to move for the fourth time to room 225, it had a working AC so I was happy and all was fine. I did try to use your WiFi and could not make it work so I asked for a refund that was given without trouble. I will add here that the lady who was on duty later gave me a voucher for a free night to be used another time and I thanked her for that. Now, the next morning, Lawton and I went to have a meeting at my property and came back around noon and I asked for a late checkout which had been okayed. I was going to leave that afternoon as I had to go pick up an aircraft in Chicago while Lawton decided he would stay an extra night and went down and paid $51.69 to just keep the same room for a second night. Then, the telephone rang and I was informed that we must both leave by 4 pm. This, after Lawton had paid for the second night! I then found the assistant mgr., ** and explained to him that I was leaving but that Lawton had already paid for a second day. He said Lawton must leave as well and refused to refund the money he had already paid for staying the night.

We wound up in a heated argument in the office and he was just plain intent upon stealing the $51.69 that Lawton had paid. Now he claimed that I had only paid for one person, yet the lady who rented me the room knew it was double as I asked for two beds. One of the maids was also there and she also knew I rented for double occupancy. Mr. ** said I caused a disturbance yet the only disturbance was when he refused to be honorable regarding Lawton's $51.69 as the alleged problem was with me, not Lawton. Besides I had not caused a disturbance earlier, I just kept moving from room to room as directed. The earlier mess was only because the rooms did not have working air conditioning, noting else and that caused me to have to move 4 times after first checking in.

Now yesterday I called the manager whose name is ** and he refused to return my calls, so this is the last resort. I firmly believe that your Motel system is good but having an arrogant man with a criminal minded individual such as ** working for you will cause you to lose many customers, not just me. ** was not there so he is less culpable but his refusal to return a call when Motel 6 should clearly be refunding Lawton ** $51.69 is suspect as well.

Please be honorable and refund Lawton's money and unless I get removed from this silly No Rent list, I will buy an ad in a large Salina newspaper that will tell about this incident naming ** even though it will cost me far more than Lawton's $51.69. I have copied my lawyer with this letter and a hard copy will be sent tomorrow certified mail to your headquarters in Ohio.

I tried to meet the motel’s GM with no luck. She refused to answer my call or to meet me and she was so aggressive with my wife when she tried to talk with her. The only one compensation that was offered was to return my reservation amount for the four days (16-6 to 20-6; it’s for $331) and one free night at Motel 6 hotels. When I returned back to my country, I found that all my gifts are not working due to water damage. These are watches, digital camera and perfume packages and so on. The hotel manager refused to send all damaged items to the corporate department. The motel’s security and the front office person during this night were aware about all details. It was on 19/6/2012.

Please advise. My wife had bad dreams and can’t sleep well since this bad night. The motel’s action is not acceptable. By the way, Wi-Fi, air-conditioning and the telephony system were not working during our reservation period. The motel GM’s name is **. I’m waiting for your feedback.

We have always stayed at Motel 6 and never have had an experience like this. The front desk people, who work there, looked like they're in a drug transaction site. They're very unprofessional. Check in, and the clerk had her shoes off, walking around in her socks. One guy had big loop earrings, and all were just very unprofessional. The manager said, "Oh, we never have had complaints. This is a very clean hotel." No, it's not very dirty. This is a very filthy, dirty hotel, and they're nosy also. We are very unhappy. We stay at Motel 6 in North H. Street, Lompoc, CA 1512. ** is the manager.

This guy is an Arab, and I am only 3 hours from my home, but traffic was very bad, and I am a diabetic, and I was tired and I need insulin, food and rest, and I have to have my mom to the doctor's at 10:00 a.m. today. It is 2:20 a.m. now, and I will be leaving soon. This guy acted like he was making a threat until I was not intimidated. We took showers, ate a sandwich, took our medication. I have my 81-year old mom here, and I am 48. We do not drink or smoke, and we have two 12 to 14-lb Shi Tzus that are never left in a room alone. They are like our kids.

This place is dirty, overpriced, and the Muslim guy is a rude ** and a coward. He replaced a broken remote with another broken remote plus $5. If he tries billing my credit card, I will be paying him a visit. I wanted him to look at the room with me, but he would not do that. The room is clean. We just needed rest and I needed to take my insulin and eat. I paid as much for this dump as I could have paid for a Best Western across the street. I know that crook is going to claim damages. I could have just taken the remote and not called. I called him as soon as I saw it was broken. I paid for it, and I got another broken remote.

Most Motel 6 are nice places to stay for a cheap nice rest, not the Motel 6 on Moreland Drive, Statesville N.C. Avoid this dumb and jerk who runs it. It must have been a gift from the late Osama Bin Laden. I have seen just the one guy since I have been here.

I called the motel immediately and spoke to the front desk clerk who checked us in on 5/11/12 (MH). She told us that it looks like we were a no-show on 5/13/12. We didn't book a room for that day and she would have the manager call us as soon as she came back up front. In the meantime, I contacted our bank regarding the fraud and they will reimburse us. I will be filing a police report and contacting the corporate office of Motel 6 if I do not get a phone call from the manager and a satisfactory outcome to this matter. We will never stay at a Motel 6 again!

getting it from Walmart. I went to run some errands. I returned at 3 o'clock and went to the room. No soap. I went to the office and said I'd like a refund because I had to go someplace that had soap. Chris, who identified himself as the manager, said he would refund the second day but not the first. I argued with him since I had not been in the room and they were not providing the basics.

While we were "discussing" the matter, someone from an office around the corner where I couldn't see handed me two bars of Motel 6 soap. Chris told that person not to bother, that I wasn't staying. I said I was staying, took the soap and went to the room. First, why didn't they just provide the soap in the first place rather than go through all this? Chris was so threatening that I was afraid, and I called Motel 6 guest relations main office. They could only take my report, and I understood they couldn't do anything else. I barricaded myself in the room, pulled a chair and a table in front of the door. The following day, I was gone from early a.m. to later in the afternoon. When I returned to the room, nothing had been done in so far as cleaning - trash wasn't emptied, used towels were not removed and replaced with "clean" ones, bed wasn't made. I didn't say anything but went to another room where the cleaning cart was parked and took towels from that room. The room was basically dirty all over.

I'll never stay in another Motel 6 - it's worth it to me to pay more and not have this hassle. I can't think of anything that would change my opinion of Motel 6. Would be nice if they would give me some sort of refund, but I don't expect it. They've burned their bridges with me.

Inside, the entry way was not swept, the halls needed to be vacuumed. Inside room 106 that we rented, there was obvious dust around the base boards and the carpet was sticky in front of the refrigerator. It was an exceptionally windy day. The curtains were moving and the window was spider cracked/broken and not locked. The other room, 109, was not clean either but passable. There have been other changes, but they do not have anything to do with cleanliness or security. This was disturbing as this Motel 6 used to be an excellent place to stay and we recommended it to others several times. For the cost of the room, you would think everything would be clean and workable.

The other problem - the room wasn't clean-looking. I checked in on the 17 of April and I didn't see a housekeeper until I caught one outside my door and requested room service, which was the 20th of April. Otherwise if I didn't see one at that time, then I would have been there those four days without room service. And the only reason I got clean towels before I left was, I put the used towels by my door.

In the past, I always stayed at this motel due to the cleanliness and your associates. At this time, I had a very bad experience with your associate and therefore will never stay at that motel even though it is very convenient for me. I hope that something can be done about this, at the very least bring the situation to her attention. I do expect at the very least an apology from your associate.

A few days later, it was crumpled up on the hallway floor. We made another one and put it up. Since the first day, it was sufficient to management/ housekeeping for us to call or go to the front desk and let them know when we needed service to the room. After about three weeks, I came back to the room one morning and there was a maid in my room. I had requested no service that morning and here they were anyway. The door was wide open which would be okay except the housekeepers tend to hop from room to room rather than cleaning one at a time. I would not want someone to come into my room and take something like my laptop, digital camera, etc. which is why I only requested service while I was in the room. So, I asked the maid what was going on. She then informed me that she did not speak English, so I figured I would wait and go to the front desk and see what the deal was. The housekeeper left and about 20 minutes later, the housekeeping manager/co-owner lady from the front desk called my room. She said that I needed to take the sign down and call every morning to tell them if I wanted service or not. I wanted to argue, but I didn't. I talked to another person from the front desk who said she could take me off the main sheet.

So the next morning, I came back to the room and sure enough, the maid had been there. I started calling every morning again to tell them no service and they kept coming while I was gone. My husband had a shirt come up missing and while we do not think the maid took it, we do think it may have been picked up with towels or something by mistake which is exactly one of the reasons I do my own laundry. If it weren't for this room cleaning business, I would not complain. The room rates went up from $50.13/day to $53.40/day (during the week) and to $56.67 on the weekend. You'd think for that amount of money, they'd just have left us alone. It was less work for them and we didn't cause trouble. I just don't get it. One other thing that annoyed us was the key cards. They didn't work over half the time, so you'd have to go all the way back to the front desk to get them to reset it. We were on the 3rd floor.

**, the pimple faced manager, locked me out of our prepaid room (on the third day), and then her lisping, bowl-cut assistant, ** offered to solve the problem, by threatening to call the police after I asked for the corporate phone number! There's some creative customer service. Are you listening Jim Amorosia, CEO, Motel 6/Studio 6? Lance Miceli, Olivier Poirota, Laura Laura Rojo-Eddy? My wife, a fortune 100 executive, will be contacting you shortly.

Apparently, the motel registered both me and my wife under her last name (these people at Motel 6 Richfield aren't used to dealing with diversity, unless it’s a crack dealer), and when they refused to recharge my room key ( funny, It worked fine the night before when the room was pre-paid), I was locked out for 6 hours. So, my pregnant wife (8-months along) had to leave the hospital in the outlying area, and drive 80 miles back to Minneapolis, after the manager and her bizarrely angry assistant refused to let me in our room. Then, as I was on my way out the door, the fire department, the ambulance, and six local cops came running to the door, which reminded me that the security guard had told me the night before that the place is a magnet for suicide attempts.

Lest I forgot, the bald headed guy in sunglasses who was wandering around the whole time, ranting about his troubles with anger management, after his many years in the 'intelligence community' and the voices in his head. Never again will we stay at this, or any other Motel 6. And **, your rudeness, incredibly unprofessional demeanor, and catty attitude are only matched by my memory of you smoking out front of the motel while chatting up that guy in the old Cadillac the day after we checked in. I will see to it that you are remembered for this in all the right places. The manager and her assistant make a great team. They just chased away $500-$1,000 in revenues per year.

When we opened the door, it immediately smelled like mildew and the bed had a serious sink in the middle of it. The bathroom door had a hole in it and appeared to have been kicked in. The tub was disgusting and the paint was coming off the tub. The carpet was dirty. We went back to the office and told that man no thank you. So we decided to go to another hotel. Now, we did not have a reservation and it was very late at night. We found a Motel 8. When we asked if we could see the room, we were told no. So we left and went to Econolodge, another dump. Warning: don’t ever stay at these hotels in Charlotte, NC.

I suggested they let us keep 212 and 214, and use them since one had the clogged sink, and the other a clogged tub, as a gesture of good faith, so we did not have to move to a 4th room. They said no, so I told them I was coming down to check out. I asked for the owner’s phone number, and they said they did not have it. The manager was very rude, and once he issued the credit, he told me to leave the property within 5 minutes. At this point, I have really had too much, and let out an obscenity. The manager called the police, and so did I. I waited patiently for the police, after all, what else could I do? Run away? So the police came and interviewed the manager and myself.

They came back to me and asked if I planned to leave, and I told them I did, but had not selected another motel. They suggested the Quality Inn nearby. I left, and was very happy with the Quality Inn. It was not only cleaner, the rooms are well maintained and has free internet, a real breakfast, a microwave, fridge, coffeemaker, a workout room, a business center to print out things, like boarding passes, and a large pool, but also actual customer service. They also have shampoo, hot water, and much larger rooms, for $8 more than Motel 6’s room rates.

I will be contacting the BBB, Mt. Laurel’s Chamber of Commerce, the Dept. of Health and Safety, a fire inspection, and all internet rating sites I can find to repost this review. The confirmation number is **. The management is terrible. The rooms are terrible. The amenities and customer service are non-existent. Given the neglected status of the 3 rooms we were in, I would not be surprised if there were bed bugs!

I hope you like this review; because I plan to post it on every consumer protection services I can find, to save others from this pigpen, hell-hole that is supposed to be a motel. I’ll give it the lowest rating you can think of. Stay away from the Mount Laurel Motel 6. Stay away as far as you can. These are the actual events that occurred. It really does read like fiction, but I swear it is absolutely true. Do not go to this hotel! Go to the Quality Inn right down the road.

I have stayed in other Motel 6s around the USA, and have never had so many problems and headaches with any other Motel 6. We not only had the stress of burying a loved one, but also had to cope with your motel’s incompetent staff, terrible customer service, and rooms that were not fit for habitation. I gave this Motel 6 every chance to provide a decent room, and as I mentioned, I had to go pick up the luggage stand by myself in my car.

The entire experience was outrageous. Motel 6 Corporate, feel free to contact me about this review. You may want to think about how incompetent this whole hotel is, and how it may affect your entire chain. When I went to the office to get some extra soap and towels, I also asked for some shampoo and conditioner. The manager was there and said, they don't have that, and continued to say, “we are a Motel 6, what do you expect?"

The only person there who seemed to have a brain was the desk clerk, **, who tried her best to help, but was impeded by the worst management and customer service team assembled on earth! We are really happy with the Quality Inn. Their address and phone is 531 Route 38, Maple Shade, NJ 08052; 856 235 6400. Motel 6 should change their jingle from “we'll leave the light on for you" to "we'll call the cops on you". I now fear the entire chain of Motel 6, and don't think I will ever stay at one again. Before, I was a steady customer, staying at Motel 6s in several states, like Las Vegas, Arlington, TX, etc. Avoid this motel like the plague. I really would not be surprised if you picked up the real plague while staying at this terrible, terrible, motel.

Charging a fee $10 to park our car in a handicap spot down stairs below motel in provided parking lot seems to strike me as unfair after charging such an overly-priced room fee ($75-$85 night normally paid $45-$55 night) to stay at an average Motel Six's one of many advertised motel rooms. At the time, in the front counter I paid one week up front cash at $700+, close to $800, and told the parking fee must be paid daily and yet I asked, "could we pay upfront the parking fee now?" The clerk said "no"...I mean what? "Said no" as if in business out of city, and not returning to motel, and our car is parked at motel i paid for one week stay upfront?, they said "must return and pay daily"....now to hold a car hostage and myself to once to return daily, is that Tom B's idea of hospitality?, and "by 11am" daily must pay? (questioned three times as please can i pay for the week? ) "no".

Assigning lic. rights for independent operator's should still hold to the Mr. Bodett's beliefs and commitment to excellence. My adventure in Hollywood California passes common understanding and gives the idea that independent operators owner operators have no structural guide lines to the commitment and do as they wish regardless of how we perceive advertisement to quality of motel six and what we expect in return of services advertised. has it set the standard to high and the Hollywood site visited does in fact repeat such high standards motel six sets and if minimal or to ex-steam it meets or succeeds such standards? is it a good service and good to do business with? Not to my standards that previous motels have set as precedence.

After seeing the room, It did not have any slide out dresser drawers, no common iron board sometimes found, no fridge, no microwave, carpets ripped/stained as in room 222 and hallway area, and after not getting online after several attempts with password provided, I decided to go downstairs where the Internet room was, as it was clear to get my money back and get the heck out of there quick. Well, never paid parking fee at Motel Six from Florida to California, as can lack an iron board but for travelers a delight. It made me feel like I was getting ripped off money-wise as this place is possibly charging much more and offering much less. Now, somebody should know about my bad distaste forever staying in a Motel Six in L.A., CA. area, as to rebook a room at new place called Comfort Inn at $95 a night and had dressers for my clothes and no ripped carpet, no visible hallway stains, room has refrigerator and microwave with coffee pot and served breakfast with eggs and fixings all for extra $20 per week day and extra $10 on weekends. A normal $100 room expected such service and gleam, no parking fee and also had an underground parking lot.

Please examine if this Motel Six is privately owned, who is using the Motel Six status as a symbol of excellence. Personally, my review stay in room 222 at this location does not exemplify Motel Six's representation. This motel six may really give more negative thoughts toward Motel Six in retrospect. Tarnished me from every consideration of trust to staying in Motel Six again unless doing a walk around to review the condition, as now due to one bad ordeal.

It is possible that this is not the only one who takes an extreme measure to such actions, as really was that bad of an ordeal, and not to trust a whole motel chain over one bad one. To take time to comment on such is not my desire, to spend time other than make changes if possible and ask for contact with anyone to listen with this concern. It has to be that bad for me to get up and give such notice to warn strangers of such properties that we normally take for granted as Motel Six and past representations were considered so good till now and to no concern as private or not owned it seemed the CEO and management groups of Motel Six decided whom classed as good representation to join the advertisement pool of income by granting Lic. right to use their logo. Right?

Obviously they did not. We have been overrun with roaches all evening. We will have to have all our belonging treated before we can take them into out home! We also have called the front desk to see if there is any spray they would allow us to use to at least attempt to keep the roaches out of our things. We were told that it was "locked up" and the manager has the key.

This is absolutely unacceptable that a national motel chain cannot conduct business any better than this. And this will most definitely be our last stay at any motel 6 anywhere.

I had a very rude awakening by the maid room cleaners, knocking continuously on my door at 9:00 am saying "service, service, service". I woke up and said to her, "No, I am sleeping" and she went away. I could hear her cleaning next door. She came back to my room and started knocking on the door again and I awoke again and she said again, "service, service, service" and I said, "No, I am sleeping". She went away. I could hear her cart rolling down the balcony and it was very loud. I called front desk and they said sorry, it would be taken care of. Okay! Now this lady comes back again and starts knocking at 9:40am and she says "service, service". I told her no and to stop bothering me. She went away. Now I get a very loud ringing phone call from a Mexican-sounding man saying, "service, service, service" and each time I told him no, I asked him why they keep bothering me and told them to stop it. And all he could say was, "I no English" and he hung up the phone on me.

So I got dressed and went to where I know the motel manager (Nick ***) stays in the connecting motel room, and knocked on his door and I guess I had awakened him and his family and he answered the door very angrily and mad. I began to try to tell him I was having problems with his employees and all he kept saying very loudly and rudely was to get away from his personal room and not to bother him and so he slammed the door right in my face. So I knocked again and he started yelling and telling me to get off his property, to get away from him, to get away from his door and leave his property at once. I tried to settle him down by just talking to him softly and he got madder and pushed me out of his doorway with his big fat large belly, this was a big guy! He pushed me out of his way and went to call the police. I don't know what he had said to the police but they were there in about 4 minutes.

I went down to talk to the police and they found some humor in my situation with this manager (Nick ***). And again when we (the police and I) went to try to talk to Nick **, all he could say was to get off his property. I had paid for the following night and I wanted my money back and we would be leaving asap and all Nick *** could say was to leave now and he would send me a check. This motel at San Luis Obispo South #1373 is very dirty and has non-English speaking employees and all who work there are rude in one way or another.

After the truck left, I ran back to my room and called the police. The next morning, I called Motel 6 headquarters to report the incident. A few days later, when I checked out, the hotel manager, Cindy, told me, "Will you be returning to Santa Fe?" I replied yes but I will be staying elsewhere. "Good. Because corporate has banned you after that little complaint call you made the other morning." I was a bit confused so I called Motel 6 headquarters to find out what had happened. I have since been informed the manager, Cindy, banned me by falsely claiming I caused a disturbance. It is of the utmost bad customer relation to ban good long term customers when they contact Motel 6 with legitimate concerns and feedback. I have tried numerous times to reach someone at Motel 6 headquarters with no response.

This was not my choice for accommodations. It was provided with the training fee. In essence, this room with an unwanted roommate is actually costing me $400 a week, $800 a week between the 2 of us. Yesterday while I was in a very awkward position in the bathroom, I discovered that I only had about 6 sheets of toilet paper on the roll and no more toilet paper in the entire room. I had to try to find a way to clean myself and then go downstairs to get toilet paper. There are only 3 plugs in the entire room. You get the luxury of only being able to run the refrigerator or the microwave, but not both at the same time. And there is a 10' extension cord running across the desk where the refrigerator or the microwave can be plugged in.

The management and staff are actually very friendly. But once you walk past the customer service desk, all else is quite unacceptable especially when you have to pay for it. They charge for everything that most hotels give their guest complimentary, like shower caps, oh and the coffee is free, no complimentary breakfast, nothing for $75 a night. Save your money. There are far better places to stay for that type of money. The staff wouldn't even come up to look when I called them, or bring the fresh sheets to see for themselves the nature of my complaint.

The corporate office is trying to tell me to wait another 15 days to be paid back what they took in seconds. But, I got to wait a month in order to at any motel 6 and I am sure to notify the better business bureau! I simply want my money back in the same manner that this company took. The rooms need to be kept in better conditions!

Just to give a compliment where due. We were under the Lewis name from Dallas.

At 1:00 p.m. on the 25th, the day manager is calling me and asking me if I was staying for another day. I informed her what the night manager had told me. She said that because I checked in before 5:00 a.m., it was considered another day and the checkout time was 11:00 a.m. Having said that, I was already over my checkout time. My question is, why didn't the night manager know this? And if she did, why didn't she tell me? I would have waited until 5:00 a.m. Instead, I'm out an extra day's fee for a room. And when I asked the day manager why she didn't inform me about it, she just looked at me without an answer.

So, I paid for an extra day and went back to the room. I tried to get back to sleep but I couldn't. I hope my work doesn't call me to go back because I'm tired and would be a hazard on the road driving an 18-wheeler truck. I also hope that I wouldn't be late for my next delivery because of the lack of information I got from these employees of Motel 6. I feel like I should have chosen when to check in.

Throughout the whole process, I will say the staff remained professional and courteous.

The police were called and a report was done. I then went to the police station and filed charges against him so that he would be arrested. Now, the adjuster for Motel 6 is calling me to say that he only stuck his key in the door but never turned the handle, and they want me to prove that I had $300.00 cash in my purse. How would I have any idea that this person stuck his key card in my door? I wouldn't. I was told by the front desk that i would get a refund from risk management. Now, that all changed.

My husband and I checked in on 06/24 for a restful night sleep. I woke up at 2:30am with a strong swollen and itching sensation, which drove me to the bathroom where I discovered rashes all over my body. They were all over my body, from the bottom of my chin to my ankles. At first, I thought that it was food poisoning reaction. I came back to bed and upon my discomfort and complaints, my husband turned on the light. And to our disgusted surprise, the bed was inundated with bed bugs. I really panicked. I felt worse than dog among those blood stains, bedbugs running on top of the sheets and itching all over my body. I got bitten in places that I could not easily reach to scratch.

Immediately, I went downstairs and spoke to Craig at the front desk. I showed him the bedbug bites and redness under my chin and asked for another room, in which he gave room 236. While he was preparing the room key, upon my distress, I told Craig that there were visibly too many bedbugs on that bed. I could not believe that nobody ever placed a complaint. To my surprise, he confirmed that there had been complaints from the same room. Upon sunrise, I brought the manager to the room and showed the stains of blood on the bed, previous marks of blood on the bed cover, which made me believe that it was not an unknown situation. The manager apologized and refunded us a room payment.

I had to throw my clothing away along with my luggage. My itch sensation lasted for over 9 days. And I became a bed bug freak!

On the 23rd I went back to Motel 6 to spend the night. And I was denied rent by the front desk person. I was in shock because she knows how great a customer I was. She asked what happen. I said I don’t know, you tell me. That's when I realized I have been denied rent because I called their corporate office about the dog fleas and the dirty room. After calling corporate to file another complaint for denying me service, I was told by corporate manager they can decide who they can rent/not to rent to. Oh my God, can you believe if you were denied service to at a restaurant for complaining to their corporate about a bug in your food? I was forced to find a different place. I felt embarrassed and humiliated and plain sad. What kind of management would prefer to denied service to a great customer rather than to have the cleaners do their job?

Evidently, just washing only the sheets and half cleaning isn't good enough in a motel that allows pets to stay there. Bed mites, lice, and fleas will just transfer to the clean sheets and people in them when the parasites are all in the blanket, mattress and top comforter as well. Fleas also live in carpet fibers and chair pads. The second room was worse.

A person should not have to buy their own flea-kill and cleaning products in a motel whether staying for a day or week or even a month. It is not my job to do that either. I want a full cash refund because I paid in cash and taxi fare to go to a better place. The other alternative is that, I can have all of my videos of all the work I did and pictures I took of the crappy room situations all over the media and internet.

This is where it gets very "serious." I decided to give Motel 6 another chance. So on October 15-17, we stayed in Newark, CA at Motel 6 with my son, William **. I was taking my son on his last trip before he had to go back to Japan. His flight was on October 17. I did ask to see the room before I would stay there. They gave me two keys to look at two rooms. The first room was so bad, I did not even go all the way in! The next room had hard wood floors and looked clean. We were both very tired so I took the room.

That night, 10/15/10, about 11:30 p.m., there were a few people outside making too much noise. I opened the door and firmly told them that we were trying to "sleep" the next day. I dropped my earring on the floor. As I was looking for it, I discovered in horror that there were piles of dust and debris under the bed.

I went down to the office and complained about the noise and the dust! They told me that they would "fix it" when I returned to my room on the 16th late at night. They had not touched a thing! So I took it upon myself to take one of their towels and wet mopped the whole room by myself! The towel was "black" when I was done. We had taken off early that next morning to do the last of our visiting.

When we returned to our room around 11:00 p.m. or so, outside our door was a lady holding a 10-inch knife walking back and forth from one room to another! She had passed "our" room about five times! There was a "so called" security guard telling her that she had to leave! Did she? No! So when I got into the room, I tried to call the front desk! And the phone would not work! My cell phone would not work in the room, so there we were, feeling like we were a "hostage." I did not get any sleep at all that night! We both felt like we were in harm's way!

The next day, I went to the office and I have never lost control of my temper before. But I sure did then! They acted like it was no big deal. And they are still acting like that! Both my son and I have suffered physical and mental damage from that night! I will not stay in any "motel" ever again! But as for my son, he has to travel all over the world for his job. He is still having a very difficult time going into a room!

The last letter I received from the supervisor of guest relation was to tell me sorry! That problems do arise from time to time! It was not a so-called "problem" when a "human" life is in harm's way! I live about five hours away! I also work long weeks. I could not take the time off to go back and forth to take Motel 6 to "court!" Or I would have!

I went straight to my room so that I could look in the mirror to see how bad my injury was. I was bleeding quite a bit from puncture wounds that were left behind from the bite. Blood began to soak my shirt and chest. At that time it occurred to me that I had better ask the owners of the dog if it had all its shots.I went to the front desk and spoke with the manager who is the girl friend and co-owner of the dog. I informed her that I had been bitten by their dog and she told me that she thought it was best if I left the property and if I didn't that she would call police and have me removed.

I told her to call an ambulance also.The police were called as was the ambulance and I was told by police that the owner who was on the property wanted me to leave. I was treated for my wounds at the Greeley hospital. I have tried many times to speak with the owner and he has hung up on me.

My friend took pictures of the soiled towels and we had coffee as we waited for the manager to arrive to work. When the manager arrived he made accusations that my friend stayed in my room and the towels were used. Of course they were wet, I just got out of the shower and handled every dirty towel. The manager was very rude and made up his own scenario and accusations. The manager didn't understand why the towels were not checked the night that I checked in. The manager wanted to discount five dollars off my room for drying off in someone else’s filth. I feel disgustingly dirty after staying there.

I again laid back down and then it happened again about 5 minutes later, really jiggling the door trying to get it open. I again got up and went to the door to find I could see no one. I laid back down. About 10 minutes later, someone started banging on the door very hard, not saying a word. I got up with my gun and went to open the door thinking it was a thug trying to break in and rob us or worse.

The guy standing there said, "You need to stop going up and down the hall jiggling doors and running the halls." I said, "What? You are kidding me right?” He then said he was the assistant manager of the hotel and he wanted me to stop doing this, and he had several complaints. I told him, “Yeah, whoever it was, was doing it to us as well and I am not the one dong it. My father and I are trying to sleep.” He still told me to stop doing it. I said, "Really, I am 52. My father is 73 and we are trying to sleep on our way to an elk hunt. So, stop saying I am doing it. I am not!"

He then left and I went back to bed. About 10 minutes later, the phone rang. I answered and they said it is Williams police, to come out of the room with my hands behind my head and walk backwards down the hall. What? I said, “You are kidding me right?” No, so I in my shorts did what they asked and then they handcuffed me. I explained we were also the ones someone was messing with and I did not do it. The LT and I know some of the same people in Vegas. And after I told him the story and my dad told him the story, he said he was sorry and let me go.

The LT asked the kid what he wanted to do and he said, “I want him out of my hotel." The LT said he had to do what he asked and so we had to leave in the middle of the night and drive 30 minutes to Flagstaff and find a room. I told the kid with the hotel I did not appreciate this and I wanted our cash back we paid for the hotel when I came back down the hall. He argued at first, stating I would have to call the manager tomorrow. I said, "No, I do not have to call Gloria, the manager. When we come back down the hall, I want the cash on the counter.”

So, we had to pack up all our crap and picked up our cash at the counter as we were leaving. I was so angry! I have a concealed weapon permit and told the LT I thought it was a thug. The kid did not identify himself or call, just started pounding loudly on our door. The thing I really did not like was having to walk down the hall with the cop’s guns drawn on me. What if I had tripped and fell? They would have shot me. I am mad!”

Mark was harassed, inconvenienced, humiliated, threatened, and treated like a thug. The kid at the motel named Vinnie lied about him and made untrue statements, slander, defamation of character, and anything else you can think of. I also want to sue on his father’s behalf for him having to go through this and get up in the middle of the night, and for all he had to experience with this ridiculous, uncalled for, and complete harsh scene. I want the kid fired. I want a personal apology from him, from Gloria the manager, the owners of the Motel 6, from Corp. Motel 6, and I want to sue for a large chunk of money. I want this to be exposed to anyone who I can get a hold of to tell this story to. I want justice! And I won't be quiet about it!

We complained to the front desk and they put us in another room. One bed for three adults. We were told in the morning that we had to leave the room and go back to the bug infested room or we could leave. They insisted the room was cleaned. I asked the manager to come and inspect the mattresses and she insisted we sleep on and she refused. They were rude and nasty. The corporate office, which I had called, was no better. Take the room or get out.

Our vacation was ruined and now I also worry that I may have brought bedbugs home with me. I'm having trouble sleeping because I think bugs are crawling on me! We have pictures of the mattresses. What a nightmare! Result: inability to sleep.

I discovered a lot of long black hairs and I am sorry to say there was clearly a pubic hair on the blanket. One of my guests had found a white stain on their sheets after we had removed it from the bed. I went down stairs to get a new blanket. Again, at the office they seemed very confused by my request for a new blanket. After returning to the room to make my bed, I unfolded one of the new blankets and found that it looked like it had been stabbed multiple times. Needless to say we didn't use the new blanket. Luckily, my mom lives about 45 minutes away so we went to her house and got fresh linens and pillows. When we got back, we asked for “do not disturb” sign, they told us that they don't have “do not disturb” signs so we asked them not to come to our room because we didn't want them to make our bed because we had our own blankets and we didn't want them to put their nasty blankets on our clean ones. They said that they would make a note in the computer for us.

Regardless of this, the maid came to our room multiple times almost every day. The maid even returned a couple of times after we told them we don't want maid service for the day. What kind of motel doesn't have “do not disturb” signs? We stayed there for four nights. I personally got eaten up by some kind of bugs, I had 8 bites and another one of us got at least 4 bites. We decided to check out the mattresses the day we’re about to leave. On my bed, there was a huge burn mark about 6 to 8 inches across and a very scary stain. I don't know what it was, but it was huge and disgusting. It took up about 1/4 of the mattress. Also our bathroom light only worked half of the time.

The day we were leaving, I sent one of the other guests up to make sure we didn't leave anything, and the maid was already up there making the beds with the same sheets! (Not to mention we left the sheets on the floor.) We have pictures to back up almost all of these facts. I would really suggest that someone go and inspect them because they are giving Motel 6 a bad name. If this was the first time I stayed at a Motel 6, I would never go back.

A couple days later, I received a survey in the email about my stay, and I put down how bad the service and stay we had. I got a follow-up email from "Back Office General Manager Motel 6". He left no name. I emailed back (reply) that I still had not received my clothes, and when I called, they knew nothing about it. The running clothes were just bought for that race at over $100 and I would have gone back to get them had they not told me that they would send them to me C.O.D. Not only that, but the race bib (I collect them) is irreplaceable. I have never been so embarrassed as when the cleaning lady came into the room while I was standing there naked, to have her say I should have left by then and then to be told another lie (that they would send out the clothes to me) by them. The lies started when we booked the room. They said yes they had a pool. After I checked in, they said it had not been opened at all this year. Then they said I had a 2:00pm checkout, but didn't honor that either.

The rooms, 122, and 132. Neither were close together as requested. And the clerk, at this time didn't give a hoot about us or our request! We had to finally say we were about to leave when our last couple received their room. This room was 124, if I remember correctly, and there were two full size beds in the rooms instead of the queen requested and paid for! Upon my return to San Antonio, I wrote the Motel 6 complaining about the service and not being at all happy about what we had experienced!

Two of us are Retired DAV's. The next morning, the clerk who had checked us in couldn't understand why we had changed to one room being a double bed? I told him we didn't! That was what we were given. I can not believe, no one from Motel 6 has contacted me after my complaining about the service! I also can not believe they have tried, in no way to make the matter any better or make us feel we should ever return!

They also told me, since I was holding this on my credit card, that "it doesn't matter how late you arrive", so I did come late that night. When I arrived, the only rooms they had available were: 1. A smoking room; 2. An upstairs room; 3. A room around the back of the motel very far from the parking lot, and impossible for me to unload my valuables because I could not drive to it and it was a mile from the lot 4. A "Handicapped Room" which was "only" for someone in a wheelchair, which I am not.

My only choice where I could still see my vehicle (being paranoid about being robbed and where I could unload my valuables easily), was a "Handicapped Room" which was horrible for me! These rooms are only for people in wheelchairs, period! I spent a horrible night with lots of noise, a terrible room, a filthy dirty parking lot (don't dare drop something on the ground!) and it was the very worst Motel 6 experience that I ever had in my life, and I stay at Motel 6 often due to being low income.

I never received my tax credit following my 90 day there which probably ended up in the manager's pocket. If the manager walked the property and did one quarter of the work there that all other employees complete, she could give up her gym membership. After filing my complaint with corporate, the manager was immediately notified and issued a no rent for me on the premises. That is Corporate's way of taking care of the situation. We travel constantly throughout the year for business so I will be notifying every person I do business with of the lack of respect I received as a paying guest of Motel 6. Eight people lost two days of work while two others were displaced the following day. I lost another full day of work taking care of my dog and the manager jacked up the rates following the flood so she could collect the most out of FEMA money.

I called customer service to try to get a resolution and they did nothing for me. Furthermore, I think that Jay's actions were considerably based on his personal opinions of my wife. The fact that she is a small-sized woman with a Spanish accent. I do not think that he would have behaved so disrespectfully otherwise. I feel that the experience that my wife and I had at this motel goes beyond bad customer service and was absolutely unconscionable. I had to leave work, missing income earned. I had to drive around Los Angeles to find another place to sleep without reservations. I had to pay more money because I had no reservations.

My doctor said that I had a reaction to unsanitary conditions as he put it. There was all kind of dog hair in the room, it had a dog odor. I should have asked for a refund right away but after working 12 hours, i just wanted to try and sleep. This whole ordeal left me broke for the remainder of the week. They took my last $50 and it was the most unprofessional ordeal I have ever had and would never tell anyone anything good about the company. Their reps are horrible and they need to get new trained reps who understand customer's needs.

Later, we discovered that the wrong first name was on our receipt. It wasn't even close. We wondered if we were at the correct location. Since the office was closed, we called the Motel 6 800 number and gave the person who answered the info of our receipt, and he assured us that we were at the correct location. When we got home, we reviewed our credit card statement and realized that we were charged for two different rooms for the same night. We called Motel 6 customer service, and it was explained to us that one charge was for a "no show" at a franchise site.

Here's the problem: Motel 6 has two motels that use the same name, Santa Nella-Los Banos. They are both adjacent to CA Hiway 33, but they are three miles apart. When we arrived at the "wrong" motel, the clerk should have told us that we didn't have a reservation and sent us to the other site. Instead, she wasn't paying attention and just gave us a room, most likely to fill her quota.

This call to Motel 6 customer service was answered by Nia, who was professional and courteous. She told us that the corporation had little control over the franchisees, but she would write a report and if the franchise site wouldn't respond positively, it would come back to the corporate office for corrective action.

The franchisee refused to reverse the charges and stated that it was our fault for going to the wrong site. Subsequent calls to Motel 6 customer service were answered by rude and defensive people who were more interested in protecting the company than listening to a customer complaint. We were essentially told to go away, because Motel 6 was not going to do anything to resolve this.

Yes, we made a mistake by going to the wrong site, but this was caused by the confusion of Motel 6's website. Our responsibility ended when we presented proper identification and were issued a room. This mistake was later reinforced by the rep at the 800 number. We think that one of these sites needs to refund our money. We were charged $58 for a room that we did not stay in, because we were not redirected to the proper site.

To be honest, there are a lot of drugs going on there, prostitutes. We complained numerous times for the sheets needed to be changed, roaches I have seen with my own eyes, the carpets are black and there are holes in the shower. Police patrol is always there every day. I would like to be compensated for the time I was there or please investigate the Motel 6.

So we left and got dinner. I was upset, because I wasn't rude and she yelled at me. I asked her for her boss's name. She hung up. My friends and I came back. I didn't want to stay there. I went to the clerk and checked out. I asked if I could get a refund. She started yelling at me. I kept my cool. All she did was yell. Then I called the police. The dispatcher was trying to talk to me, and she was screaming. Then the cops came, and she was still yelling. They had to tell her to calm down. I didn't do anything to be treated like a criminal. I have a good job, and I have a good house. I will never go to that location.

Right before the conference call, the maid came to the door and I opened the door and told them I would not be needing room service. About 11:40 I got on the phone and started the conference call on my cell phone. During my conference call, which lasted about 40 minutes, I received three phone calls on the hotel phone and two more knocks at the door. I finally took the hotel phone off the hook so I could finish my conference call. At the end of my call, I then was preparing to go to the front desk to pay for additional nights when one of the service managers came to my door. He then told me I needed to check out of the hotel. I explained to him that I was staying another night.

I decided to go to the front desk and talk to the general manager. As I was walking to the front office, the man saw me and came walking fast up behind me saying sir you need to check out. I then stopped and turned around to talk to him and he ran into me. He then said ok sir I am calling the police. I said what for and he said sir you need to leave. I then continued to walk to the office and he got in front of me and entered the office ahead of me. There was a lady at the front desk helping someone else and I had to wait until they were finished.

When the lady finished with the customer, I then asked her to speak to the manager and she said she was the manager. I then explained to her what happened. The man was still on the phone calling the police. While on the phone, the manager got on the phone with the police and talked to them. I then saw a police car pull into the front and an officer came in. The officer spoke to the manager and we walked outside and I told him my story. He asked me if I wanted to stay another night and I told him not really but that I wanted to talk to the general manager and make a complaint about the incident. I ended up checking out of the hotel and stayed at a much nicer hotel one exit down. I made several attempts to contact the district manager and the corporate office but no one ever returned my calls just a couple of emails saying they were sorry.

I will never stay at a Motel 6 again and if this is Accord North America's policy, I will never stay at their hotels.I guess it is true you get what you pay for, so Tom please don't leave the light on for me!

Today, I was out and when I returned my room hadn't been touched. I went to the office and notified the male manager that it was my 4th day and my sheets haven't been changed yet. He told me they are only changed every seven days. I told him I was not told that when I checked in and I thought I would get room service every three days with clean sheets. He told me I could pay extra to get clean sheets. I told him I will be moving out tomorrow morning and he told me if I move out before seven days I will be charged full price for the days I was in the room and I never got full room service or clean sheets and never got any explanation how the hairs got in my shower when it was clean when I left.

All I asked for was a refund of my money. I felt after suffering, scratching and my eyes were swollen. That’s the least they could do; instead they told me to (expletive) off. Real good business practice. Everyone needs to know what type of company this is and avoid it; and hopefully god willing they will go out of business and Mr. P. will be standing in the unemployment line where he belongs. Ignorant people like that don't deserve to have jobs, especially now when our country is hurting and so many good people need jobs. I am out $50, which any other company would have refunded because they know that will bring future business and the word of mouth would spread. I hate this company and will do whatever needed to spread the word. I am contacting the attorney general of my state next business day to see what they can do for me; the better business bureau man was very helpful to me giving me connection to file complaints with all the appropriate people and companies to spread the word about the ignorance of this company. This resulted to bed bugs and swollen eyes. I was treated like a scumbag and not given any respect.

Initially, I lost out on my money from the room of almost $50. Now I have a Motel 6 representative calling me, talking down to me like I am his child, telling me basically to go pound sand. i just find it so hard to believe a company wouldn't issue a refund and have their employees talk to people the way Eric did when someone is covered with red welts and bites for 2 weeks. I will never stay at Motel 6 again and I am telling everyone who asks what I have, what happened and how unprofessional Motel 6 is. I just want my money back. That's all.

I asked for my money back, and I was laughed at. I called Mr. **. The next day, I checked out at 7:30 am due to this, and their customer service didn't open till 9am. This was on December 3. I stayed December 2, so I called at exactly 9am on December 3 and filed my complaint. It took Mr. ** 3 days to get back to me. I have left him at least a dozen messages with no call back. He proceeded to tell me on this call that they didn't check the room for bed bugs or anything. It was just ruled as a reaction to the pet dander? I shouldn't have had to deal with that in the first place. Mr. ** called me on Monday (December 14th) and proceeded to tell me now they tested the room for bed bugs and it was negative. It took him 2 weeks to come back to me with some lie when he already told me they didn't check the room.

I am telling everyone I know about the place - the lies and allowing dogs in it, which is absolutely insane. I am an animal lover, but dogs have no place in a motel. I am so disappointed in the service and the way people handle things. I want to take this as far and as high as I can. I never asked for a refund in my life, and the one time I feel I deserved one, I was laughed at. Tell me what I can do and whom I can take this too. I left Mr. ** a message. I want to know who his supervisor is and want to complain to him as well. These people have to learn what customer service is. I work in customer service/collections, and if I worked as they do, I would be out of a job.

Later on that evening, at 11 pm, my mother Ruby ** tried to pay for the room but they didn't want to use the credit card anymore; they just wanted us out. I had my son with me and two car loads of luggage. They called the police for no reason. We never said we weren't going to leave. The police came in the room, 3 to be exact, with my son watching all of this. At 12 am in the morning, it's hard to get a room so we had to impose on a relative. David ** didn't give us any warning, nor did he say anything all day about the unfair eviction. He just labeled the computer account so we could pay like he was trying to get us back for not going to the front desk every other day to tell them to use the credit card on file. I think this was very unprofessional, even personal, maybe racially motivated.

NOt to mention, the room only had two twin beds, when I had originally reserved two King beds. I refused to stay there as I was with a girl who felt unsafe (the room was on ground level with a big window with a poor latch). THe ONLY other vacancy in the area (this was a friday night in a touristy area) was at the Wyndham for $200 per night. I called Motel 6 prior to taking that room and explained the situation, and the girl said that customer relations wasn't open until the morning, but that they guarantee their reservation and all I would have to do would be to send in my receipt for the other hotel room and I would be compensated for 1 night.

I did just that, and got a reply saying that I would not be reimbursed because I didn't stay where they told me to. I tried to explain that the place was unsafe and dirty, but that didn't matter. That's like them telling me that they didn't have a room for me, but that I could go stay in a van in the parking lot. Then, if I decide to not stay in the van, I don't get reimbursed? They said that they would have reimbursed me for one night at the place they sent me, so I asked for a check for that rate ($89), but they refused! So my weekend cost me over $400 when it should have been around $179! And when I called guest relations, they refused to let me speak to a supervisor! I filed a complaint with the BBB as well. Had to pay $400 and lose hours trying to find a vacancy on a friday night. Weekend was ruined.

Management refused to compinsate by refunding part of my room rate!

MAY 28 - The same thing happened, but this time I provided a printout. The manager went ballistic, insisted there's no such thing as a $35.99 rate, even though that's what my reservation said. He then threw a mini-temper tantrum. He said, You are no longer welcome here, and you will never be allowed to stay at this hotel again. And on and on. He then called the police and hand them escort me off the property, which was completely uncalled for.

In my opinion, if a rate of $35.99 is advertised, then that's the rate that should be given. Not a higher price. Furthermore, if a customer questions why the price has gone up, the customer should be able to do so without being kicked out or drug off by the police. That is very, very poor customer service. There is nothing offensive about a customer politely asking, Why am I not getting $35.99? This Motel 6 manager, Bryce, has anger management issues.

Embarassment, emotional distress (physical shaking), and no place to spend the night. (I slept in my car.)

disabled & lost everything.

Everyone at that motel used that same ashtray. There were cigarettes of all different brands in it. I think that they stole from us and were rude. This is a low-class place with bad service.

Lost $50. Emotionally traumatizing.

I confirmed these rooms on Monday, October 1st and once again spoke to Linda.

On Wednesday, October 3rd I faxed Linda the rooming list for these 11 rooms for 2 nights and asked her to immediately call me so we could go over some details that I had laid out for the rooms. Linda called me back within 5 minutes and we proceeded to review all the details which were clearly spelled out: Price, arrival time and date, departure date, etc...

(I have a copy of this fax which clearly spells out all of the details).

On Saturday morning, my manager is informed that our reservations were only for 1 night. In all of my written and verbal communication with this property, it was clearly indicated that the reservations were for 2 nights. We even confirmed the amount of $1282.82 that would be charged to my credit card for the 2 nights stay.

Now, my hockey team is in New Hampshire and has to leave the hotel because someone in the hotel will NOT LIVE UP TO THEIR END OF THE CONTRACT. We are being put out onto the street with no place to go. This is totally unethical since I clearly have a confirmation for a 2 nights reservation.

This is wrong and immoral and not the way business should be conducted.