
Motel 6 Reviews
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About Motel 6
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Motel 6 provides budget-friendly accommodations across the United States and Canada. The chain primarily serves road travelers and budget-conscious guests. Founded in 1962, Motel 6 offers pet-friendly policies and a straightforward booking process.
- Affordable pricing
- Quick problem resolution
- Inconsistent cleanliness standards
- Issues with room amenities
Motel 6 Reviews
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Reviewed Nov. 16, 2025
Everyone was very nice from Emily at the front desk to Carmen doing laundry to Danny running up and down Like it’s a Marathon. Everybody over here takes her job very seriously and I want to thank everybody over here and coordinating with 211 for helping us out down to the manager who lifted our DNR lol.
Reviewed Nov. 5, 2025
We have stayed here for 3 weeks. During that time our first room was infested with roaches. The second room we are in now the door lock does not work, the doors on the cabinet above the stove area are hanging on one hinge, and we have a missing drawer. I have tried to rebook the room on the motel website where I was given an error and had to call the 800 number (it was cheaper this way). I called the number, a foreigner answered and I asked if I could pay for my room over the phone. I was placed on hold with music, then a message came through saying my phone number was flagged for high spam and the call hung up.
Reviewed Nov. 5, 2025
Outlets constant goes out. This affects medical needs and other important factors. Also affects charging phone, use of microwave provided in the room, refrigerator in room, and TV provided in room. This makes the stay inconvenient for customers. Don't know if they are doing it themselves or there's electrical issues with the breaker box. Outlet has been useless for days without fixing.
As the cold weather approaches, the heater in the room doesn't work. When turned on, a smoke smell flows through the room and the smoke detector goes of. Also, there hasn't been hot water to take a shower with for a week now. Very unpleasant stay lack of resources to be comfortable. We have to take cold showers just to get out to a cold room because the heater doesn't work. This all lets to breaker box electrician issues. I feel like my safety is at risk. I won't be stay here anymore or in the future stays as like goes on. Very horrible experience.
Personal items has been stolen from the room. When reported to the manager, they stated they thought it was trash. The AC unit in room flooded the room and ruined our items, when reported the the office, we was told to clean up the water the best we can. The shelf in the room fell out of the wall, was told someone will be by to fix it no one showed up. The outdoor pool was closed all summer. They walked into our room while we was getting dressed, no knock before entering. Our visit to this hotel has been disappointed and regretful. Worst experience ever. Roaches, bugs and mold in the room. Very dirty.
Reviewed Oct. 27, 2025
This was the most DISGUSTING Motel 6 I have ever stayed at. The Manager is foul mouthed and cussed out a female calling her some really rude names. Cigarette burns in the comforter, bugs alive and dead in the room, the door has gaps all around, the bathroom has tiles missing and the toilet seat does not stay up since the toilet leans forward. The hand towel looked like someone blew their nose on it. The people running this Motel 6 have run this place down. It's only 5 years old and looks like it should be condemned. The amenities listed are lies the vending machine has sun faded cans in it and is not even plugged in. If you can afford it stay somewhere else. This place is DISGUSTING.
Reviewed Oct. 12, 2025
Worst experience with a hotel ever. And when I called customer complaints, they did nothing for me. So stay away from Motel 6. Very bad company. Paid in advance and when I got to the hotel it was abandoned and I received absolutely no help from Motel 6 corporate.
Reviewed Oct. 9, 2025
I checked in on a Thursday last week because my Airbnb wasn’t ready until Friday. When I woke up on Friday morning, I was covered in a couple areas on my back, shoulder and arms with bedbug bites. Because of the discomfort I had to make a doctor's appointment And I was prescribed a steroid and a cream as well as diagnosed with bedbug bites. I contacted and spoke with the general manager and he asked if I could email him pictures and a doctor's note. I provided him with both in which my doctor agreed they were bedbug bites and he still has yet to refund me my night's stay. I had to miss work, and have been absolutely miserable and still to this day a week later and in discomfort. I will never stay at a Motel 6 again!
Reviewed Sept. 28, 2025
Avoid this place! The rooms are dark and dingy like dungeons, the A/C doesn't work unless you know basic electrical systems staff have no clue how to fix it), hallway smells like a garbage dump, advertised as no smoking, but between the pot, cigarettes and crack, not enforced. The rooms are small, bathrooms smaller than a closet. Nothing on their advertised amenities is true. Total deception and is not worth the money.
Reviewed Sept. 27, 2025
The phone in my room did not work, so I went to the office to ask for shampoo, which was not in the room. The desk clerk said the housekeeper had the shampoo and she would send her to my room in 10 minutes. The housekeeper did not show up, so I used my phone to call the office and ask what happened. The desk clerk said the housekeeper told her that they are out of shampoo. I am staying at the Motel 6 on Vulcan Road in Birmingham, Alabama. If staying here, you may need to bring your own shampoo.
Reviewed Sept. 16, 2025
Hello my name is Nicklas **, I stayed at the Motel 6 in Decatur Georgia at 2572 Candler road Decatur Georgia 30032 from September 12th to September 15th and my experience there at this location was the most horrible, unsanitary, disgusting experience I have ever had at an hospitality establishment. The first night of my stay as I was laying in the bed roaches start crawling in the bed. I was up that night killing baby roaches and adult roaches and that continued throughout my stay at Motel 6. I went to the front desk. I asked if there was someone who can come and spray my room for bugs (roaches) and they said no but then gave me a can of spray for me to spray the room myself. I did that the first night, the second night and the third night and still had roaches running around the room.
I tried to get room service to bring me new sheets to go on my bed and room service did not do that, instead room service brought me the sheets and bedspread for me to put it on the bed myself. So not only was I fighting bugs (roaches) I had to maintain the maintenance in the room myself. Room service did not enter the room not one time my whole entire stay. I kept trying to get in contact with the manager of the property but she was unavailable or was not there. I called the customer service number. I told them what was going on and how what happened during my stay. They contacted the property and they in return wanted to give me a $50 credit but That will not do! How can you have someone stay at an establishment and they're fighting roaches literally every night that they are there. I encourage everyone to not stay at this hotel in Decatur Georgia on Candler road because if you do this will happen to you.
Reviewed Sept. 15, 2025
Silver City New Mexico location. Horrible lady at front desk. Extremely filthy. Not safe for children to stay in. Had to use a sleeping bag on top of the unwashed sheets and had to personally clean the toilet and bathroom to be safe to use. Showers do not work. I think a customer rep needs to make a surprise visit as a guest. This place gives the good locations bad names. They have friends living in rooms they say aren’t available. Bad language at front desk and drugs usage in lobby.
Reviewed Aug. 29, 2025
Stayed at Motel 6 in Portsmouth, NH, on the night of Aug 22. I had stayed at Motel 6 over the years. First thing price of the room was $214, plus tax. I was too tired to go somewhere else. What a shock on the price. Then I am given my room key 110. I entered the room to find it filthy, never cleaned. Exit the room to be approached by a drunk with a beer and a pit bull. I got to the front desk, where a lady was working. She apologized and got me a cleaner room. When I checked out left the info about my stay with a young lady at the front desk and to have the manager call me. Never heard anything by Tuesday. Called back, left name and number, Friday had not heard from the motel. I called 1-800 Customer Service Number. The lady called the motel. They gave me $50 off. I am very disappointed in their compensation. The room is not worth any more than $100 on a good day. I recommended that you NOT stay at this or any Motel 6. Buyer beware.
Reviewed Aug. 29, 2025
First, the room was booked months in advance. Arrived to no AC working in room. Then moved me to another room (Smoking room) when non smoking was booked. Never been in such a disgusting place. No smoke detector in room, zip tie holding up shower curtain, light switches that didn't work, phone didn't work, hot water issues, molding and trim missing, toilet ran all night, filthy and much more. So many things you can not see in photos. Once you arrive you are out of the cancellation window so you are stuck paying.
Contacted Motel 6 directly when staff (of one) was rude and not helpful. They said to send them pictures and give them 3-5 days to work something out. ANOTHER WASTE OF TIME. All they did was try to contact the motel directly and got no where, BIG SURPRISE. Now have a bad taste for the entire hotel chain, not just this individual hotel. Really thought the hotel headquarters would care more about the customer. So left with a bill and a horrible experience. Don't want this to happen to anyone else. Also where is the health department? They must have missed this place. Attached are just a few of the photos taken, like mentioned before a lot of the issues can not be seen in photos.
Reviewed Aug. 24, 2025
As soon as my wife got in the bathroom to shower I hear her scream then she runs out of the bathroom mortified and speechless. I go in the bathroom to investigate, and find a cockroach as big as my hand just wiggling around on the shower curtain. As my wife puts some clothes on pleading to leave this place, I make my way to the office where I find it impossible to get a hold of anyone. I'm ringing the bell, dinging the door, yelling "HELLO?!" NOTHING. Literally TEN minutes of this with NO help. I had to track down the housekeeper and show her a picture and ask her "is this normal here?!"
Catherine the housekeeper came to our rescue but had to spray bug spray all over the bathroom to catch the bug, which is when the desk clerk who was "NOT a manager" finally came out of the office. When I mentioned a direct refund, he quickly offered to switch rooms, but retracted the offer once Catherine came out with the shower curtain wrapped up with the bug in it. "So you guys are good then right?" The desk clerk insisted. "No. I'm not. I would like a refund" I said. He quickly dismissed my request with a timid unfulfilled promise of an disclosed "substantial" discount for our troubles. My wife did NOT feel comfortable enough to use the bathroom for the remainder of the visit, and quite frankly neither was I. Also the desk clerk promised us once the room was clean post check out, our $100 deposit would be swiftly refunded into my account which has not happened yet either. If I could rate 0 stars I would.
Reviewed Aug. 23, 2025
I booked a room online and when I got there with my dog they told me I needed a crate or cage to put my dog In. I have never heard of such a thing in all my years of booking a motel. If you book a room at Motel 6 in McKinney Texas be sure to bring a kennel 'cause he told me don't come back until I get one. Needless to say I won't be going there at all anymore.
Reviewed Aug. 19, 2025
For Motel6 Billings Montana North. We called 1 hour before arriving to reserve a room because we had a small dog and knew them to be pet friendly. Upon arrival we were shocked to see the condition of the building and the rooms. Broken windows, trash strewn and the back entrance door handle was completely broken off. Some of the rooms had no door handles and I assume they were occupied by squatters. This was the most frightening place I had ever seen. We could not stay there and have been given the runaround to get a refund for over a month. Finally had to dispute charges on credit card. We'll see how that goes but I'm guessing Mote 6 will deny everything. I have photo documentation but am unable to find anyone that is interested enough to even look at them.
Reviewed Aug. 17, 2025
I booked a room, paid for it, they sent me a confirmation number in an email, drove 7 hours to get there, then they told me that it had been canceled for no reason. I will never use Motel 6 ever again. Ended up sleeping in my car at a rest area because of them
Reviewed Aug. 16, 2025
The room was nasty, carpet wet and reeked of mildew. The bed linen was filthy, except for 1 pillow case. My God at the roaches! They were everywhere and got way worse as I turned lights off, well, the ones that worked. I couldn't sleep because they were crawling on my dogs and me. The bathroom was filthy and had feces on the back of the top lid and old urine around bottom.
The bathroom ceiling poured water from the room upstairs onto the commode lid. The vanity light did not work. The door didn't shut properly and had at least a gap of 1 inch at the bottom which allowed water to pour in when it rained the next day. There were nasty socks in the corner left by the people before me. All around disgusting place!
The workers were rude and couldn't put cellphones down to acknowledge I was even at the desk. The owners were awful! Screaming and yelling at customers. I always stay at Motel 6 when I travel. The one in Columbus was nice, no problems at all. I can not believe Corporate even Allows this disgusting, rude place and Owners to even carry their Name. Sad!
Reviewed Aug. 12, 2025
I am staying at Motel 6 Tumwater WA. Of all the motel 6’s I’ve stayed at this one is the most unclean, the towels are worn, the staff is unhelpful except woman on the front desks morning shift. The answer to questions is no. I could not get the remote to work no offer to replace was made. Fresh towels required old towels to be brought to office by me. The night desk man would not say the illegible room number so I could find my room. Discounts were not applied, the online portal didn’t work.
Reviewed Aug. 4, 2025
I want to say Tasha at the Old Hudson Road St. Paul locations as well as all of the ladies and Al! I don't want to forget anyone! That staff treated my brother like a true person in his extended stay. They went way above and beyond to help us and him from calls, to winning kindness! I can't even sum it into words like I want. It would be pages long this review! They are like a family to us! Tasha was so helpful! I could count on her to really be there to meet his accommodation needs with me being miles away like 1200 miles. I felt so at ease!!! I can only say good things and would love to say more. If I could give them all a raise and promote Tasha I would!!! Even with a challenge they never were nicer!!! Please try this place!!!! You wont be disappointed!!!
Reviewed July 28, 2025
I had to be ambulanced to Reid Hospital due to being paralyzed with chronic pain. I have 2 service dogs. Assurance Incontinence pads were placed on the floor in case if my service dogs had an accident. As trained, they used it. I was snitched on by a Walmart plus delivery driver about the accident, in which I cleaned up when I got back; a ONE TIME ACCIDENT ON A PEE PAD. No other incidents occurred. Now, they are refusing to return my deposit and I'm currently fighting with them to get it back.
ALSO, they have only ONE MICROWAVE in the entire motel and it's a VERY lengthy walk to get to. They have NO ELEVATORS, either. The ADA needs to heavily fine this place as their owner and front desk staff are Zoophobic people and have no business owning or even running a motel. PETS HAVE ACCIDENTS, INCLUDING SERVICE ANIMALS, especially when dogs on general scent mark over other animals that may have had accidents as well. Avoid this place like the plague, especially if you are physically disabled, as they will discriminate against you! I wouldn't even give them one star; period!
Reviewed July 25, 2025
Bro it’s poop. It thieves. It’s bad. Get out. I should get arrested for this room. You guys should go to jail for 1 million years and you should never come here again because I feel bad because there’s nothing to do here at motel. They don’t even have a pool. So bad.
Reviewed July 22, 2025
Formal Complaint – Motel 6 Tucson (1010 S Freeway). To Whom It May Concern, I am submitting a formal complaint regarding my stay at Motel 6, located at 1010 S Freeway, Tucson, AZ 85714, from July 12 through July 21, 2025, in Room 106. Despite notifying staff that I would be paying late on July 21, I was treated aggressively. The manager banged on my door while I was in the restroom, threatened police action, and forced me out into the rain—even after I had paid $57.45 via Apple Pay. She promised a refund but later refused. I have still not been reimbursed. The room was also unsanitary, with visible mold, roaches, spiders, and other insects. Staff throughout my stay were rude, untrained, and uninterested in helping guests. Most sat at the front desk on their phones, unable to provide accurate information. I am requesting:
- A formal apology
- A review of staff behavior and training
- Written acknowledgment of this complaint
My contact info:Name: Cecilia **
Room: 106
Dates: July 12–21, 2025
Phone: **
Email: **
Sincerely,Cecilia
Reviewed July 20, 2025
If I could give a - I would. We rented four rooms due to work travel. We get there. It took them 10 mins to come check us in. We went to our rooms. The outside door was locked. You had to use your key thinking this was a good safety measure! Ended up in the hallway and there was a strong smell of cigarettes and weed. Open the door to our room. Was fairly clean. The beds was uncomfortable. My biggest complaint was there was no hot water. There is a lot of rift raft here and I learned really quick it was not that the hotel was trying to keep out more like the police. The last night there someone told us a lot crazy stuff happens there. I would not advise anyone stay here.
Reviewed July 19, 2025
Tuesday July 15, 2025. My husband is a truck driver. He drives a cab truck so it does not have a bed in it to sleep. At 8pm he was ready to pull over and sent me where he would be stopping to get a room and asked me to book him a room. He gave me the address for Motel 6 located at 330 Goff Mountain Road, Cross Lanes, WV, 25313. I booked the room and sent him the conformation. When he arrived at the hotel the guy behind the counter told him he did not see his reservation and told him to call Booking.com and get a refund and he would give him a room for $130 (I paid $77 online). My husband called me back. I in turned called the hotel and booking.com. The guy at booking.com said he could see the reservation on his end and it was good. I told him what happened and he called the hotel while I was on hold.
When he came back he told me that my husband could go to another Motel 6 down the road 14 miles or we could get a refund in 7 to 14 days. I was upset my husband had been driving since 6am and was exhausted. He is just started an out with this company and we do not have money to keep paying for rooms like that. I asked the guy since they could see the booking and we had the conformation and he had rooms why he could not give him a room since booking.com confirmed it was good. He refused unless he paid $130 for a new room and said that when you book on booking.com it has been taking an hour to come through although at this point it had been an hour or more because It's after 10pm by this time. I truly believe he had the reservation and did not want to honor it.
A few weeks earlier I booked him a room at another Motel 6 and the guy behind the counter was upset because he used booking.com and kept asking how much did he pay. At the end my husband ended up sleeping sitting up in his truck because he would not give him the room he paid for and we are currently still waiting on a refund.
The next day I called customer service and reported all this to the customer service rep (She said her name was Ashley). She called the hotel and said the guy said sometimes it takes 6 hours for the reservation to come through when you book online on booking.com. Which is weird because he told my husband an hour and also if this is the case there should be a warning or they should not let you book a room at 8pm for the same night since it "can take 6 hours to show up". She said, "Well next time this will not happen." Some good that does when on Tuesday my husband drove all day and had to sleep in his truck sitting up all night because they refused to honor his confirmed reservation. When I reached out to corporate they just said book on their website to avoid this so again. Why are you listed on other booking sites. They are all just inconsiderate and useless. Never again will we book reservations at Motel 6.
Reviewed July 16, 2025
Be Aware!!!! Motel 6 will tow their guest vehicles. Checked in 7/9, checked out 7/10 to find out that Motel 6 had my vehicle towed. Tow bill $943.00. Expensive night stay at a cheap hotel. STAY AWAY!!!
Reviewed July 16, 2025
2425 Scott Ave. They have a rule no visitor. The owner rude and they racist. I would not recommend there at all. When you try and talk to the owner she say she don't no English. She do. They housekeepers are nice tho.
Reviewed July 15, 2025
I had a reservation at the Motel 6 Columbus, OH - OSU North 750 Morse Rd on July 12 2025. I had made the reservation months prior through Expedia and the reservation was still active on Expedia. When I arrived, the hotel informed me they had cancelled my reservation and that they were full. I had to scramble to find a different motel and ended up paying twice as much. There was an event in town and I suspect the motel cancelled the reservation on purpose so they could charge more for the room. I was travelling for a business with a very slim profit margin, so this was a huge blow to our budget.
Reviewed July 6, 2025
Elevator was broken. Had to walk up 3 flights of stairs with our luggage, when we asked for clean towels the front desk told us that the laundry was closed from 5pm till 11am the next day. So we had the same towels the whole stay, because we went out everyday. We had to get the key card reactivated everyday of our stay. Was told because the key card needed to stay away from my cellphone, witch was not the case at all. The hallways smelled like musk. The floors felt warped in the hallway and in the room.
Reviewed June 13, 2025
Bed bugs! Motel 6 in Tulare CA. Has bed bugs! Since my stay last week, I am riddled with bug bites! Also if you want a refrigerator and microwave, you have to pay extra. And on top of that you have to have 50.00 cash up front, for a deposit, if you want to stay here.
Reviewed June 11, 2025
This Motel 6/ studio 6 at 9757 Cataba Rd Hesperia CA 92345 is to me better than staying at a Hilton or Choice hotel. They really care about their establishment. Employees are friendly and the manager is very observant and hospitable. I highly recommend this place. The rooms are clean and well-maintained. I feel like family when I stay here. Haven't had a bad night yet.
Reviewed June 6, 2025
Where do I even start... I stayed in at the franchise in Watsonville - 5 things wrong with my room, including mold, lampshades falling off the walls and clogged sinks. I waited for TWO weeks for the manager of the facility to call me back (after having left multiple messages) and she did so only after she received the prompt from the Motel 6 organization. Both the manager and the organization accused me of LYING because they haven't found any reported issues in my room... Clearly, Rosey, the manager in Watsonville, doesn't know her numbers and entered a wrong room. I have already left a bad review for the Watsonville franchise, but I did expect help from the head organization - nope. What they did first is 1) they advised me to call Rosey (after I told them I tried multiple times and she never called back) and 2) they supported Rosey's lies about no problems having found in the room. These are despicable people and thieves - stay away.
Reviewed May 28, 2025
I stayed in a Motel 6 in McKinleyville, California (Arcata 9374) on May 15, 2025. They charged my credit card with a damage deposit. They confirmed this damage deposit had been refunded. I have still not received it back. The room was good. I have no issues, other than they never re-credited my credit card with the damage deposit.
Reviewed May 25, 2025
It was super easy to book for my sister on their website 3rd-party. Even she simply added in comments to charge card for booking and incidentals.. We checked for a week stay with ease. Room appeared cozy and tidy. Then at 2 am my boyfriend's eyes got big. Said, "What's behind your head?" It was a cockroach.🪳He went ask for a new room. They claimed not to have any but would let us know when one's available. I dont think I'll sleep all night...
Reviewed April 29, 2025
This hotel is nasty. 🤢 Old and stinky, the customer service is great, but these hotels need to be redone. This is no place for anyone to live or spend a night. Every Motel 6 has went down! Please don’t leave me a light on!
Reviewed April 18, 2025
Flattest grossest beds, manager is rude and will listen to your conversations while you are in your room. Cops showed up about three times while there to arrest people. People living in the lobby and sleeping on the couch. Drug addicts everywhere.
Reviewed April 14, 2025
We stayed at the Motel 6 for 3 weeks for medical treatment. After spending almost $2000. We surely didn’t expect to be staying so long. When I requested more time to cover a couple of more nights, the manager wouldn’t wait for my deposit to come through later in the day and said we could checkout by 1 pm. The toilet paper is like cardboard. No microwave or coffee in the room, but available in the front lobby. Most of the staff are really nice. The rooms are clean, it’s not a bad place to stay but I think they could have been a little more accommodating considering our situation.
Reviewed April 10, 2025
Spent one night in Casper Motel 6 and will never go back. This place is busy and loud with lots of full time residents and shift workers coming and going. The area around the motel was full of cigarette butts and trash. Our room was clean but needed repairs to our door lock, toilet and wall.
Reviewed April 3, 2025
After a bunch of nonsense hotels with hidden fees found this gem of a place! The receptionist, Christi, was fantastic, super friendly, helpful and really enjoyable to work with, also something we have not really experienced on our trip at other locations!
Reviewed March 18, 2025
Just stayed at the Motel 6 in uptown Butte, MT for two nights. This motel has really improved over the past years that I have stayed there. Manager was awesome and made sure everything was satisfactory. I was told he took over this past July. I have stayed there through many years and was so happy to see the great improvement. I have always stayed there because of the uptown location. I would now recommend it. Previously rooms were not the cleanest and usually had issues. Management was awesome.
Reviewed March 16, 2025
We paid Extra Per Day to have Daily Full Maid Service. We leave each day and have to complain each day when we return that our room has not been done up. When I complain to the desk staff she tells me to calm down. I ask why it was not done, her response it's not my job, I don't know. Great representative on Motel 6. I told her to get someone there and get it taken care of again... I paid Extra Per Day for this service and I expect it done Daily. I wish there was another cheap Motel option in this area. I definitely would look around.
Reviewed March 13, 2025
It's clear that Motel 6 doesn't care about the safety of their guests. The location on 2825 61st Street Galveston Texas is not safe for guest to stay at and should be condemned until improvements are made. Fire escape on the second floor balcony is blocked with tiling materials and trash, fire system may not work with wires hanging out of the wall, exterior pillar had been crashed into so second floor balcony is unstable and falling down, handicap parking blocked with months old building materials, plus phones in the rooms and front not working.
Reviewed March 11, 2025
Do not check in on this Motel. I checked in there with Scott. They informed us that they will not clean our room unless we say so. BUT THEY DID WHILE WERE GONE. I am missing some items on my things and they said that they cannot do anything about it. DO NOT TRUST THIS MOTEL!!!
Reviewed Feb. 23, 2025
The room was dirty not clean and the mattress was dirty and had holes in them. It is very dirty there. I would not go back. I did not sleep in the bed. It was nasty. It is not worth your money. They need to get people to clean their rooms and update their mattress. I would never go back and their pillows are small and flat and the sheets had stains on them.
Reviewed Jan. 27, 2025
I've been staying at the Cutler Bay Motel 6 location for over 2 months now and I've never had a better experience than with the employees at the front desk. One in particular was Diamond **. She was excellent at doing my reservations on extensions for over 2 months and answered all my questions about the area. And if I needed anything she told me never to hesitate asking her and she will assist me 100%. All of them are very nice and very helpful with all matters of staying at this particular Motel. My thanks to everyone.
Reviewed Jan. 21, 2025
I'm currently a Medical Student at South Texas Vocational College. I've paid in advance for all my days here at Motel 6 East location. I keep getting kicked out when I'm on my tablet trying to play games, watch Paramount or Peacock streaming sites. The whole point to being here was the availability of WIFI nonstop to get my college 100% completed in advance as it's 5 weeks' worth of work. I am so IRRITATED. 😡
Reviewed Jan. 21, 2025
The Motel 6 in Thousand Oaks California is absolute garbage! They took my money BEFORE I came there AFTER THEY DECLINED TO TELL ME THAT THEY HAD NO POWER! My booking CLEARLY said that I would pay WHEN I STAYED! I never stayed in the room. Never even seen the room. Now they refuse to give me my money back! Absolute worst service I have ever seen! They deliberately mislead me! The front desk is rude and they are LIARS! I want to sue!!!
Reviewed Jan. 3, 2025
I would like to have a very nice and patient front desk person by the name of Liz ** at the Sinton, Texas Motel 6 be recognized. Liz has worked with me over 3 weeks to hold my reservation due to my poor health. It has been an on and off again situation. Liz was ALWAYS polite and understanding of my situation. Unfortunately my health has now to date added Covid to the list and once again, I had to cancel my reservation. I am 85 with many health issues...I often travel with one or 3 of my mini poodles...2 are Certified support dogs...I OFTEN stay at Motel 6 in my many travels...Thank you Motel 6.
Reviewed Dec. 28, 2024
Went to visit my folks in Spring Hill, Florida... Ran into FAITH at the front desk... She is a life saver... Got me in a room in no time. She is very professional and friendly. STAFF is great. Very friendly. HOUSEKEEPING is outstanding.
Reviewed Dec. 20, 2024
My family and I have traveled across the country from CA to SC and have stayed at several Motel 6s along the way and have been so pleased, which is why we keep staying with this chain. That all changed today. The room we were provided at the Summerville, SC location was horrendous. It was unclean, the flooring was old dirty carpet, the room smelled like it was formerly a smoking room and the door wouldn’t lock, leaving me feeling very unsafe (at least there’s a chain, I guess). There were crumbles by the door, which makes it look like this room in particular has been broken into, or at the very least, not cleaned in MONTHS. I’m disgusted and ashamed that my dogs have to sleep on this floor. I don’t know how this location got nearly 4/5 stars because it deserves zero, and that’s being generous. Hopefully, the other rooms here are nicer, cleaner, safer but this one is just awful (room 129).
Reviewed Dec. 7, 2024
Upon arriving to my room, there was a man physically assaulting a women in the room next door. I went to the front desk and they refused to call the police and urged me not to call because "this couple normally fights and it will be ok". I asked for a different room, but none were available. Since I checked in at night, there were no other hotels available nearby (I checked online). In addition, throughout the night (1am, 2am, 4am), random people kept knocking on my door. They were looking for different people, drugs, and girls. Again, I notified the front desk. Apparently, the city of San Diego provides vouchers to the homeless and transients to stay for free at Motel 6 locations. All night people were partying outside of my room, with dozens of people coming and going into different rooms next to mine. Motel 6 hotels may be the most inexpensive option; however, they are extremely dangerous and unsafe.
Reviewed Nov. 28, 2024
Nice clean room. Good customer service. Next to freeway. Lots of places to eat. Near beach 15 miles. Friendly people. Will be going back to stay soon. Had a great stay. Quiet room. I really enjoyed my stay thanks.
Reviewed Nov. 24, 2024
I have been staying in Motel 6 and I haven’t had any problems. I love it here, the rates are reasonable, staff are friendly, I especially love it cause it’s dog friendly. The only issues is that other neighbors who don’t like dogs complain all the time, I feel like they should go to a hotel where there are no pets. Dogs bark and they are playful so what do they expect. Right now they have weekly move in rates.
Reviewed Nov. 13, 2024
I am writing this review on behalf of my coworkers who don't speak English. On 11/11/2024 Mr. ** was checked into a dirty room, by a woman named Stephanie. In his opinion she's rude and very unprofessional to have done this. Room 227 had food smeared on floors and walls, there was a broom in the floor and both beds looked like they had not been made in a while, it smelled like rotten food, dirt, crumbs and trash all over the floor and in the fridge, microwave the shower and tub had black tar in it. She checked him into a room that was unsanitary and uninhabitable. We are very upset at this and will be taking further action because this is absolutely unacceptable. Garduno C room 231 and Abraham C room 227.
Reviewed Nov. 10, 2024
Super 6 in Sandersville Ga is disgusting. The rooms that are shown online are supposed to be renovated, they are NOT. There is pee on the floor around the toilet, missing tiles, rust, dingy towels, mold around the tub and Roaches. I showed her my complaints and the clerk wanted to argue with me that the room was clean. So I took photos.
Reviewed Nov. 5, 2024
I stay at Motel six quite often but I stayed on October 29 to the 30th. It was one of the most disgusting and awful visits ever. This was the dirtiest room I’ve ever encountered at a hotel under the bed. You can see where they haven’t sweat or mopped. They were stuff from weeks prior under there dust all over the room it was there. I read my fingers on the floor and they were black. I have taken pictures on top of that. I had to do my schoolwork and some work at home and the Wi-Fi did not work an hour after I got there the lady says that it went out and it wouldn’t be back until the next day, which I wouldn’t be there When I informed Friend about it and she said the Wi-Fi worked, but it did not and I showed it to her. They were rude and unacceptable. I stay here quite often, but I don’t know if I will ever stay here again. Somebody needs to make this right.
Reviewed Nov. 3, 2024
My Studio 6 Room has a kitchen area. Only the microwave works. There is a cook top induction stove. I haven't got tit to heat up. Got to run down the House Keeping staff. Sometimes people enter my room and stink up the toilet.
Reviewed Oct. 31, 2024
I stayed 2 nights. Room was very nice, newly remodeled by maintenance worker, new shower, new flooring, Very nice. Staff was friendly. Had request for refrigerator and microwave and the maintenance worker was really fast on my request and super friendly. I would definitely come back to stay. Hopefully, all rooms will be remodeled like room I was in.
Reviewed Oct. 24, 2024
No stars for this stay! After an 18 hour drive wound up with a filthy room reeking of ammonia and mildew. The bed sheets had dark stains and burn holes, the pillows were in desolate shape, floors and surfaces were filthy and sticky. Unused towels had dark stains. All appliances were filthy and had fingerprints, sink had dark grime around the edges. Curtain and shower curtain were stained with mildew. Clearly a matter for the Department of Health.
Reviewed Oct. 9, 2024
Hi, I booked a room at your Lakeland Fl. location on 10/05/24 for Tuesday through Friday morning. I arrived there at 3 pm to check in on Tuesday 10/08/24. There was a line into the office. It took me 45 minutes to get to the desk only to find out my room was not ready yet. I booked a 1st level room with 1 bed and micro & fridge. After 2 hours I went back into the office and they said it was still not ready. I passed a senior woman sitting on the walk by the office that said she had been waiting 4 hours. I went back to my car to wait. 30 min later I walked back to the office and they said it was ready. They handed me a pass key to room 237. I asked them,"Isn't this room on the 2nd floor?" They said yes. I told them I booked a 1st level room last week as I'm disabled and my wife has health problems too. They said all the 1st floor rooms were gone. As another woman was in office asking about a 1st floor room, they told her her room would be ready in a little while.
I was angry after hearing that. I went up to room 237, it had no fridge, no micro and no blankets and no towels. Besides, there's no way I could make the trip from the car to the room carrying the food and drinks and necessities we needed for a stay from Tuesday to Friday. And with Milton approaching the stores and restaurants would not be open. Also, everyone was saying, "There's no ice, when will there be ice?" They told them the ice makers are owned by a vendor and they don't know.
I went back to the office to ask them about the no fridge or micro. They said the upper levels do not have those. I got a $367.00 refund and we went home to our mobile home to bunker down from the approaching storm. It was too late in the game to try and book another room elsewhere as they were all booked up. My point. Your management wasted my time when I booked 3 days ahead of the storm as I could have booked elsewhere that would have not given my room to someone else. Not only did it make me angry, it put my and my wife's lives in danger from the approaching storm. And I could have spent the time wasted on Tuesday trying to get into my room working on my tractor or other projects. I am very unhappy. My brother and his wife was also booked in, they got their 1st floor room and if the room was larger we would have slept on the floor to be safe.
I'm in a mobile home, if the power goes out I can set up my Generator. I'm very concerned about being in here through this storm coming. I'm going to upload the reservation I printed off when I booked the room on 10/5/24. On the reservation attachment, notice the room description. Oh yes, it also says free wifi. My brother tried getting his laptop on wifi, in his room, they had to walk back up to the office to get the password for the wifi, he got connected but the wifi was so weak he could not get to check his mail or any other sites. But it was connected.
Many unhappy customers waiting on their rooms to be ready after checking in. Waiting in their cars and sitting on the walk to the office. Seems the employees that clean the rooms are way understaffed and the service desk lies to you when asking when your room is going to be ready. I will NEVER book a room a Motel 6 again. I am also keeping my reservation printout in case I decide to seek legal action.
Reviewed Oct. 9, 2024
Will never stay at Motel 6 again. Was charged $50 because I checked in at 11am due to a sick family member and not at 2:00 check-in. We had no reservation but had to find a motel due to the sick family member. When passing through a town it is terrible to have to wait 3 hours to avoid paying $50. They were not booked up, we got a room right away but still had to pay the $50.
Reviewed Oct. 4, 2024
I love this hotel! I'm it's my favorite place to stay and I will always continue to come there when I need a great place to stay. They have always helped me with any of my needs. Thank you to the staff and manager for making my stays the best.
Reviewed Oct. 1, 2024
We stayed at the Mammoth Lakes Motel 6, room 114 on the night of Sunday, Sept 30, 2024. For 3 days before, we stayed at the excellent Motel 6 South in Carpinteria, CA. That was great but the Mammoth Motel 6 badly needs maintenance as seen in the photos below. These are only a few of the photos I took. Just outside our room, the overhead ceiling from the walkway above was coming apart and the trash can outside our room had graffiti on it and was filthy. Three of the security light posts were damaged and the electrical box in the photo was destroyed and in a very dangerous condition. This motel seems to be just a cash cow with little or no maintenance done. The housekeeping staff was fine and does not share the blame.
Reviewed Oct. 1, 2024
I reserved 6 Motel 6's on my recent vacation. Five of them were completely unacceptable. One ripped me off by scheduling my stay as of the date I made the reservation rather than the date I needed to stay. All but one was dirty and outdated/worn out. One in Lawrence Kansas charged a $75 security deposit and we left it in perfect condition with no refund. Why would I have no problem at 5 of them but only at the one I paid a security deposit at? It makes no sense. Had to complain at corporate. Front desk kept hanging up on me without saying a word when I said I was inquiring about my security deposit.
Reviewed Sept. 21, 2024
I've been to plenty of hotels, this specific one was definitely worth it, the hotel staff made me feel very welcome. My room was outstanding, Rachel did a very good job. Not to mention I had a clean fridge and microwave.
Reviewed Sept. 19, 2024
After extremely long week my husband and I rented a room for three nights. First night next door was so loud all night, but hey we all human. After getting out shower the towels were stuffed so tight in holder, they never came out. The second night I stayed somewhere else even after room being paid for to come back and the housekeeper went in and with "stay overs" you don't touch their belongings no matter, well she super cleaned chemicals so strong even with air on window open we had to leave room and let air out. While leaving housekeeper tells me I'm lucky she did not throw my ** away cause she did not realize that was what it was!!! Came back couple hours later room still very strong of chemicals but was gonna relax and smoke to find out during moving all my stuff around and reorganizing my stuff she threw $60 worth of ** wax away or took it.
We tried to call down to office several times, always dead call. Then at 4 am again the room next to us "same people" was reorganizing and falling over by the sound. Very unhappy, all my stuff was touched and moved first of all then $60 of MY smoke just gone!!!! My understanding I pay for this room, my stuff should be safe, absolutely was not case.
Reviewed Aug. 21, 2024
Our recent stay at Motel 6 in Ely, NV was an absolute nightmare, and I feel compelled to share our experience to warn others. We stayed from August 16 to 18 (2024), and the conditions were not only unsanitary but also unsafe. Here are the key issues we encountered: Filthy and Sub-standard Room: Upon arrival, our room was in a shocking state. There was vomit on the refrigerator (which was not working), dried bodily fluids (use your imagination) on various surfaces, and a filthy shower with an unclean curtain. It was clear that the room had not been properly cleaned or maintained.
Unsafe and Hazardous Grounds: The motel grounds were littered with broken glass, bottle caps, and construction materials, which created dangerous tripping hazards. The pool was closed (something not disclosed on the website when we booked), left unsecured and unlocked, and was also filthy—posing multiple safety hazards.
Hostile Environment Created by Migrant Workers: The majority of the rooms were occupied by migrant workers (multiple white vans labeled "migrant farm workers" clued us in), who unfortunately through their actions/behaviors (and management's disregard for security enforcement) created a hostile and unsafe environment. On multiple occasions, they threw bottle caps at us and refused to move on the staircases, blocking our passage. A staff member confided that these workers had become combative with him earlier in the weekend, and a fight almost ensued. Due to this situation, my family, including my young son and wife, felt unsafe and were unable to leave the room alone. Instead of ensuring a safe environment for their customers, Motel 6 Ely, NV insisted that we should have policed their premises for them. This is unacceptable and highlights their complete disregard for guest safety.
Staff Incompetence and Unsafe Practices: On Saturday, we were unable to access our room for several hours because our keycard stopped working. The staff member on duty was untrained and unable to resolve the issue. Our dogs were stuck inside the room, and the only solution was to have the staff member manually open the door for us—an unsafe and unacceptable situation. Additionally, a member of the staff confided in us that she had been injured due to hazardous conditions in the office during ongoing construction, such as tripping hazards and uneven flooring. It should be noted that all of the junior staff members seemed to be hardworking and friendly, yet untrained.
Unprofessional and Rude Management: On Tuesday, August 20th, I received a call from Maria at the Motel 6 in Ely, NV--who I did not see the entire time of our stay. She was rude, unprofessional, and dismissive, insisting that I should have handled all these issues myself. She exclaimed that she was in the office all day Saturday and I should have talked to her directly (if this was the case why was I unable to get a new key lol). She refused to take responsibility or offer any resolution. I had reported these problems to both the manager on duty (Keyan--apologize for misspelling) and other staff members during our stay, but no action was taken. Aside from replacing the broken refrigerator with a grimy, barely functional refrigerator--that I had to clean and install myself.
Corporate's Failure to Stand by Their Brand: After filing a complaint with Motel 6 Corporate, I was shocked to learn that they refused to remedy the problem or stand by their brand. Instead, they insisted that all matters must be resolved through the franchised property itself, even after I informed them that the franchise was combative, unprofessional, and rude when I spoke with them (Maria and Keyan).
In conclusion, our stay at Motel 6 in Ely, NV was one of the worst experiences we’ve ever had. The combination of filthy conditions, unsafe premises, hostile environment, and unprofessional management made it a nightmare. I strongly urge anyone considering staying at this location to reconsider. Motel 6 Corporate's refusal to take responsibility only adds to the disappointment.
Reviewed Aug. 14, 2024
Motel 6 Artesia California. Receptionist to buy on personal FaceTime call. No greetings. It appeared I disturbed and annoyed her. Room floor turned my socks black right away. Floor had not been cleaned. Two Roaches. It was past midnight otherwise I would have moved out. No good morning or thank you in the morning either.
Reviewed Aug. 5, 2024
Best motel I ever stayed. I would not stay anywhere else. I would refer Motel 6 in a second to anyone with no problem. I can't think of anywhere else would stay. I will always chose motel 6. I have zero complaint.
Reviewed July 19, 2024
Don't trust your reservations with this company. I made a reservation for one of my employees, they sent over confirmation for 6 nights. When our employee arrived, they had cancelled the reservation. We received no cancellation notice, Nothing!! The hotel was fully booked, I called their main reservation number, and they offered us another location for $400.00 more. We declined and took our business elsewhere. I will never book Motel 6 again. As I stated before, don’t count that your room will be available to you even with a confirmation number. My employee had to wait for a couple of hours so I could find him other accommodations. It was hard to find since special events are happening in SD and most of the accommodations were booked.
Reviewed May 29, 2024
Denham Springs LA. Do not stay there. There was no Kleenex, no shampoo, no hair dryer, no toilet paper, no place to hang clothes and an extremely small TV. And in the morning, no coffee as the machine was supposedly broken.
Reviewed April 14, 2024
Me along with two other people stayed in the Motel 6 East Syracuse. The only room was a smoking room on the second floor. We stayed in the motel for 2 nights. The first night in the smoking room was horrible. Here is a list of observations that we made on the first night. The floors were all sticky. The sheets and beds were stained, with three holes in one and a brown patch/blue chemical looking spot on the other. There was an old used cigarette bud on the floor which was blamed on us(don't smoke). There are suspicious stains like mentioned before on the pillows. There were only three outlets. One by the bed, bathroom and fridge. To use the bed outlets we had to sacrifice both bed lights. and with three people with a lot of electronics we had to use all except for the bathroom. Beds were itchy. dirt everywhere on the walls where the floor meets. Radiator went off periodically which disrupted sleep, also disgusting.
Bathroom- Right part of the toilet seat was broken. Two holes in the wall, mold on the ceiling, finish peeling off the bathtub. Two tiny bars of soap. Water pressure felt off and didn't feel like we were getting cleaned. It felt like as if were just dirtying our clean clothing after taking a shower. Like nothing was happening. The second day there was room service that came to our floor but never came to our room. I never trusted room service to begin with because of how neglected the room was. It looked like it was not touched for at least a month. The second room was better but still had some paint peeling and some parts of the tub chipped(very very little).
I get it, it's a motel where reputations are never the best but our basic necessities weren't being met. I am contacting the Syracuse Health Department to get that place fixed. Manager didn't even apologize. I feel bad for the worker who was there who was at the front. The price was 222.28 for two nights which for that quality is completely wrong. I give it two stars because we did get a better room for the last night.

Reviewed April 7, 2024
I usually have no problems. The staff is nice and pleasant especially the girls at lobby. Only one disgruntled absent minded guy at night. Unpleasant but otherwise good except this time I was placed into a handicap room because of bathing. The activity I describe here bizarre and very unpleasant and I’m sick with multiple sclerosis. I left a great vacation. Miss to come to rest and was meet with bizarre interferences from all natures. I mind my own business. I started swelling first then my back went out completely. Was crawling in the floor. I requested a new room. Was denied last night. I’m really upset as I spend 2 to 3 nights here and will have to find other lodging now. Sad. Sorry to go.
Reviewed March 23, 2024
I would like to highly praise the Motel 6 Ventura CA Harbor Blvd. Due to complications with my escrow close I needed a place to stay for over 2months. I also needed a hotel that would not charge extra for my cat. It was a VERY stressful time for me! The desk staff was SO understanding and kind. I cannot praise them enough. The cleaning staff went over and above to make my stay comfortable. It was Christmas/New Year's time and at times some guest got a bit "rowdy". The acting manager expertly handled them. You can tell they really wanted the reputation of this Motel 6 to be a good one. I especially would like to mention Suzie and Jack on the front desk for being so kind and understanding with me in my worst moments! The entire staff made me feel welcome and well, like FAMILY. I'll never forget everyone's kindness. Thank you.
Reviewed March 8, 2024
It was my first time being out without a home with my kids and been a while since I stayed in a motel room. The staff were all amazing and continously helpful and kind. I would definitely recommend this motel to others.
Reviewed March 5, 2024
I had the misfortune of having to stay at this chain of motel 6, for a month in July of 2022. My best friend is ARMY vet. And while at first it seemed like an ideal place to say until we could get into our apartment it was the worst experience of our lives. Motel6 at 3228 N Chestnut St Colorado Springs Colorado United States80907, is not a place I would send someone I hated to. The room smelled like cat pee and mildew. The floor was sticky and there was blood on the walls. To get a room with the microwave and fridge was an up charge of 20 dollars. The bathroom was a tiny closet thing with shower the size of a school locker. With a trip to the store I washed the blood off the walls and mopped the floor again until it stopped sticking as we did not have another choice but to stay there. I stripped the beds and found a used needle and something I can't put words to. I wore gloves and tossed them.
After finding the needle I went back to the store and bought two tarps and we placed those on the beds and sleep on top of them. I say sleep but that is a joke. It was too loud to sleep with the fights and the door slamming and the cops being called. Glass covered the parking lot and the staff didn't seem to care when it was brought to their attention. I spent 700 a week for 3 weeks at this chain and then we went to the other Motel 6 by Crackle barrel, I will get to them next. I asked for a refund for my 3 weeks of hell and was told no, the manager at the time yelled at me for asking him to explain why I had clean the room when it was a biohazard. I was very nice about it and didn't yell back or fight with him. I left. A friend of mine was in town and asked where to stay and I said anywhere but Motel 6. In a month's time I spent 2200 at two of the same chain properties and I had awful experience with both. Pay more stay at a better place.
Reviewed March 3, 2024
Advertising bathtub in disabled rooms when there is not a bathtub on the whole property. Take pictures before you leave in order not to be charged additional cleaning charges up to 150 which they will even if left clean. Extremely low water pressure and water will stand on the flooring after you shower. Also have to get down on floor and flip reset button several times in order for heater to work. I turned back the blanket and bedspread because they were just awful. When I called several times to discuss the extra charges they never answered the phone and they finally did answer my phone call was 1 minute 12s because Jeff the manager hung up on me. He told me my dog urinated on the sheet (plastic covered mattress) but my dog would rather die than relieve herself indoors, plus I walked her twice. If you want to pay double and not get the room with a bathtub you reserved stay here. Remember to take pictures!
Reviewed Feb. 21, 2024
We had a very nice stay while a family member was in the hospital. The rooms were clean. The motel was close to a nice shopping center. The staff was very nice. We worked with Lynette. Got a nice night rest the we needed.
Reviewed Nov. 8, 2023
Spent last night in Troutdale OR at Motel 6. Needed to arrive at PDX early for a friend's boarding. We were assigned a room "around back"... the first thing I noticed was a railroad about 100 feet from the door. No trains were active until about 7 PM but they ran heavily from then until about 2 AM. Many trains and some sounded huge, though I didn't get up to see.
The shower head is mounted much higher than normal and difficult to reach up ad adjust for a small-height person. Bad design. Sink hot water was just barely above body temp. The shower floor was not slip resistant, and in fact was so slippery I used the floor towel to keep from falling. The TV choices were terrible. But the WiFi performed well. Bed was comfortable, but there was no blanket - just a heavy sheet, and the air system ran constantly providing noise and cool air so I did not sleep warmly. In fact I really didn't sleep more than an hour all night. Overall, I was surprised at all the items mentioned, for such a popular company. I'll shop better for my next hotel/motel.
Reviewed Nov. 6, 2023
To start, I’ve spent a career traveling and staying at various motels/hotels in the US and overseas. I’ve had good experiences and not so good ones. Now that I’m retired, traveled to Pennsylvania to spend time with a relative other the weekend. We decided to stay at a Motel 6 being I considered it a good value for the money. After an all day drive, checked in at the Motel 6 in Warminster, PA, on November 4. The first room assigned was 220. Walked into the room and it had an extreme long term cigarette smell and a very strong perfume smell. We could not even breathe in the room so we walked out and requested another room. New room was 218. This room was not so smelly so we decided to stay. This was our first mistake.
Went to bed and during the night we heard a dog barking and now a must stronger smell of cigarettes throughout the night. At around 5:00 AM, the dog (across the hallway) started to bark again and would not stop. The frig and AC were noisy and with the dog barking, we had very little sleep. Room condition - In the morning we noticed mold in the bathroom and the room had many bad plaster patches along with war torn furniture. The sheets were questionable with black spots on them and the room was just plain dirty. Checked out at the front desk in the morning and told the person at the desk about the dog and room smell. They were apparently were aware of the problems and said nothing else.
After a return nine hour drive we noticed our clothes and hair smelled like cigarettes and bad perfume. The room charge was $127.64. Later Checked the WEB site and noted the room charge listed was $74.00. Bottom line, a very bad experience for this traveler at this location in Warminster PA. We will not stay at a Motel 6 in the future and will not recommend this motel to family and friends. Apparently standards for Motel 6 are very low.
Reviewed Nov. 1, 2023
I have been coming to Motel 6 for a couple of years now and I have never seen it look so clean, the new manager has made several improvements. The new look of the rooms are great, and the property itself looks so clean now. The friendliness of the staff is always welcome. Kudos to everyone who works there.
Reviewed Sept. 23, 2023
I checked out a day early and was told my cc would be credited for that day. Over two months later, it still has not been. When I first contacted Motel 6, they said the Expedia Virtual Card on file had been credited. "Our records show that you were issued a refund of $77.61 to the Expedia Virtual Card on file. Please reach out to them by calling them at *******783." I did not use Expedia for my booking.
When I brought that to their attention, I was told, "Our records show that you were issued a full refund to the Booking.com Virtual Card on file. Please reach out to them by calling them at *******958." (Except for those sentences, the messages were boilerplate, verbatim.) I did not use Booking.com, either. Motel 6 is lying. They are engaging in fraud. WHY!
Besides that, there is overt prostitution going on, there. My room was never cleaned nor was I given fresh towels. The parking lot is filthy and looks like it has been carpet bombed. The door to my room didn't seal, letting in bugs and the hot night air. The bathroom door was damaged, the furniture was damaged. It looked like a seedy hotel in some old movie. Totally disgusting.
Reviewed Sept. 14, 2023
I overslept. They were so nice and letting me stay. Awesome folks.. Waking me and letting me stay. The front staff amazing. And I think the G.M. was so nice and understanding. I will definitely be back to this place..
Reviewed Aug. 18, 2023
My experience has been excellent however I experience a horrible experience with customer service skills. I referred many friends to Motel 6 located in Branford CT East Main St however when I arrived with a friend one of the front staff members had to be in a bad mood which is unacceptable when you're in customer service department. She yelled to my husband and a very good friend of ours as we recommended motel 6 highly. But when he was yelled at for no reason at all he decided to go across the street to Holiday Inn hotel, that’s not very good for business. All in all motel 6 branford has stepped up remarkably with cleaning. Rooms tidying and properly stocked with towels.

Reviewed Aug. 9, 2023
Highly recommend Motel 6 located at Branford CT 06405! Staff accommodating, cleaning is fabulous and most of all, rooms are up to par for Covid standards. Highly recommend to everyone. I stay at many hotels in Guilford and they were horrible, dirty. Staff not accommodating at all.
Reviewed July 14, 2023
This Motel 6 is the most awful motel 6 I have stayed in. Door don't close all the way and roaches in the room. GM was rude and I do not recommend this motel 6 to anyone. Would not give a refund or anything.
Reviewed July 8, 2023
The service desk person named Julius called my room to tell me that I had to move my car and I said I have a handicap placard. I'm in a handicap room and he kept saying, "No you have to move your car. You need to go out and move your car now and if you don't you're going to have to leave the hotel," and I said, "But I'm parked in a handicap spot." And he says, "No you aren't. You're parked on the yellow line" because oh my God I was parked in the handicap spot and my two wheels on my driver's side were over the line and on the yellow stripes and he was actually threatening to make me leave the hotel.
Reviewed June 30, 2023
It's only $89 right? Well that's not much money. Under normal circumstances I wouldn't even bother. But the Unprofessionalism and lies this company said about me to my complaint at BBB keeps me fighting for you the customer. Checked in early but never went to room. We went out to return at around 12am to find huge nasty stain on bed. After further inspection I found hair, dirt and bed bugs. Called front desk and told me he couldn't leave office. Told wife we are leaving and went to return key and get our money back. He told me to call back tomorrow for manager. She lied and said she couldn't return money because we stayed full night. Trust me. I wouldn't have stayed! Contacted BBB and they are trying to help me but said they received letter and in it was complete lies about me. This is personal now but more importantly it's for you. DO NOT GO!
Reviewed June 6, 2023
My husband and I booked room for 6/1-6/6 2023. That didn't happened, we checked out on 6/4/2023. We couldn't and didn't get a restful, peaceful or relaxing sleep from day one. The people upstairs were totally ridiculous not mindful of us below them at all. They were awake all night ever night dragging, walking hard, slamming things, etc.. It was absolutely Horrible!! But, Thank Goodness for MamaRose the GM. I reported the issues to her on Sunday after visiting a church there. If I tell you this lady arrived at the room walking at the same time we were driving up to the room. I tell you one thing she doesn't play about her customers, and she don't play with them. This real nonsense, professional lady took care of business (ASAP). I've never seen a hotel/motel mngr evict residents as fast as she did.
Respectfully, Angella & Wilmer **
Reviewed June 3, 2023
I will never again make future reservations with Motel 6. $280.00 was taken from account at 11:30am; I was still traveling on Greyhound. And I had sent an email requesting to cancel my reservations and immediately after the email $280.00 was taken from me. I called customer service and reported it and found out that funds were not to be taken until arrival. This is theft. Now I have to wait 5 business days for a refund; it take them 5 days to take my money before arriving.
Reviewed May 22, 2023
This hotel is listed as newly opened. It should not have opened yet, there is so much wrong with it. Lightbulb is missing from one bedside light. Floor and desk lamps are not working, thus leaving only 1 lightbulb functional for entire room. Tub filthy. No ice bucket or machine, have to get ice from front desk. Have to jiggle toilet to stop it from running. Nails visible on bathroom door. No hangers. Panel under sink coming loose. No stopper for sink. Stains on sheets. Lobby reeks of curry. The few positive aspects of my stay - the bed was very comfortable, and the TV worked and had a multitude of channels available. The AC worked.
Reviewed May 17, 2023
I have stayed, even resided, a short term at this hotel over the years. The last time was pre pandemic. Hollywood was in poor shape and more dangerous. However, the hotel manager, VIVIAN, was a true Boss. She and her staff handled unruliness, craziness, rudeness, or anything potentially difficult with ease and class and resolve. ALL of her amazing staff always took care of us. As a mother, I did not worry ever about our safety. There was an unfortunate incident at the time which a guest had a firearm. At the time, we had the rooms next to him. Vivian and her staff were quick and discreet at moving myself and my 3 kids and our wolf out of our rooms while the police were being phoned.
5 years later, in 2023 , the hotel has become immaculate, freshly painted, color scheme much nicer, rooms have new furniture and lights.
The carpets are shampooed every few days and the best thing? THE STAFF IS THE SAME AMAZING CREW AS BEFORE. VIVIAN IS STILL RUNNING THE HOUSE AND IS SWEETER THAN EVER. It is obvious money was invested and there is care for the hotel and for each other. HOWEVER Gone are lines of difficult situations and people in the morning. There are no dogs barking all day because a bad owner left them all day. Pets are allowed and treated so nicely here, but the policy is now as it should be: No furry family member left alone unattended! Bravo to the hotel! Now, this is a motel, and this is Hollywood. I am not glossing over what Hollywood is it's dirt and diamonds.
Everyone here is from somewhere else. There are all types of souls out there on the Boulevard. However, this street, through combined efforts of the businesses, buildings, police and Hollywood city offices itself, are working together on its beautification. There are a myriad of attendants cleaning, working security, and ambassadors to keep things cleaner, easier, and more fun to walk around. This hotel does not have people loitering or soliciting or homeless chilling in front. People are always walking, and the hotel is always full. The staff and a paid rotating security officer are always around. The lobby has a room of vending and a microwave as well as coffee from 6 am to 10 am every day.
Housekeeping is every 3 days and takes half an hour. They are quick, sanitary, and accommodating. Here you need only ask. The room is not stupidly overstocked, but the hotel has everything. The flow of clean items is non stop as well as any toiletries you need. Utensils and other things are also available, but this hotel is literally surrounded by markets, food, bars, and dollar shops. CVS and Target are around the corner. Everyone delivers. The hotel staff know all about the area. The price of the hotel is such a bargain. The cleanliness and ease of the hotel and rooms are 5 stars. Staff rates 10 stars if possible! There is parking and a dual washer dryer combo in a room off the lobby.
This is Motel 6, but as with any sleepover establishment, you get what you give. No matter if Motel 6 or the Hilton or the Bel Air hotel, all staff should be treated with warmth and respect. They work while you sleep in comfort and safety. *Motel 6 should grant a higher budget for better wifi for its high volume branches like this one.* Don't forget etiquette, eave a gratuity!
Reviewed Feb. 19, 2023
I’ve been traveling around the country for the past 25 years as a hotel restoration contractor. I’ve seen and stayed at some bad motels but this is hands down the most disgusting. I found toenail clippings in the sink, bottom of bathtub looked like something died there, pubic hairs in the bath towels, hairballs in the bed, blood stains in the sheets, heater spit out dust everywhere. There was no toilet paper in the room. No shampoo. Room smelled like **. The list goes on. $120 was ridiculous for this room. Just horrible. Since the hotel was sold out I couldn’t change rooms. Motel 6 should be embarrassed to put their name on this property.
5315 East Van Buren street
Phoenix, AZ. 85008
February 17-18
Paid $120
Reviewed Jan. 23, 2023
I made my reservation online for $104.38. This rate was not explained clearly on the Motel 6 site. The room rate was $62.99 which is all I have paid in the past. So I don't know what Motel 6 was doing in the past but that is a pretty steep increase. The issues I have with Motel 6 are the Paint was peeling off of the entry door. There were no stoppers in the bath tub or the sink. It's the middle of winter and a hot bath would be nice. There appeared to be mold on the bathroom ceiling. The phone didn't work. I was told that they did not have any rooms downstairs but the motel was obviously not full based on the parking lot, and you can't tell me that they didn't have a room downstairs. There was no longer a table in the room and only one chair. My husband was with me and he had to sit on the bed to eat. Daniel, the front desk clerk, was very friendly and polite.
Reviewed Jan. 1, 2023
I have been staying at Motel 6 south in Billings Montana since October and my stay here has been a nightmare. There is constantly drug dealing going on. This motel is not safe. We still have no hot water.
Reviewed Oct. 17, 2022
We have two connected room in July 2022 and had Cockroaches in both rooms with a hole in the wall where they all went in and out. I showed pictures and the video to the front staff, Christina and left a letter with one of the fed Cockroaches in the envelope. I never received a call back from the hotel manager AHARON or the company itself. I paíd $420. For two rooms for two nights and I just found out October 17, that they approve a $60.00 refund. If you don’t like cockroaches, I would not go to Motel 6 Carpinteria North 4200 Via Real.
Reviewed Oct. 9, 2022
Last night, October 8th, this Motel 6 resold our room, which was PAID IN FULL. They said it was because we'd not checked in by 6pm, despite the fact that we had notified them upon reservation that we wouldn't be checking in until 11 pm and they confirmed that notification. They were already charging a higher-than normal rate for the room ($300 a night for Motel 6?) because there was a major music festival (Aftershock) going on in Sacramento and they knew they could get that price. (Isn't this price gouging? And yet it happens all the time.)
There were no other rooms available, even if we'd been able to afford to pay for another room anywhere else. My partner, who was there for the music festival, slept OUTSIDE in a tshirt and shorts. He didn't have a car to sleep in or to drive anywhere else in. And THEY TOOK OUR MONEY ANYWAY. Essentially, they made more than double the regular price on that room while forcing a 56 YEAR OLD man to sleep on the streets.
Reviewed Sept. 29, 2022
I've been staying at this Motel 6 in Turlock CA for some 10 months or so. First let me say that the room I stay in is not completely finished or remodeled. There are 2 to 3 inch gaps along the lining of the walls where trim should be. Only there is no trim only open and exposed wall where roaches have a field day scurrying and laying eggs between rooms. There are holes in the walls where fixtures used to be but are no longer. Random patches of unpainted pieces scattered throughout the room and bathroom. The vents in air ducts look like a very shagged out rug from the 80s only its dust and dirt and God knows what else about 3 inches thick. The vents in ac were almost as bad. There was blood splatter on the walls from lord only knows. The bathroom had used needles left behind from previous guests. I had to bleach the room before I could let my partner and animals in the room.
One day the owner asked me if I would help Clean rooms because he only had one housekeeper so I agreed. Lo and behold he only paid $6 per room and the rooms were rather disgusting. During my stay I witnessed the owner go rather rogue on guests yelling at them and screaming profanities, allowing himself entry into their rooms without their consent and literally throwing out their belongings. I was shocked and embarrassed for the people I seen him do this to. Wait...it gets better. Then lo and behold, it was my turn. He without hesitation did the same to me. He has been trying to illegally force me out over a noise dispute that occurred around 9am in the morning. Since then he has illegally been locking me out since September 1, 2022 till present and as of September 28, 2022 he has since cut power to my room. So I have zero power, no lights electric, TV and air.
All of his actions are completely and totally in violation of California law and he is without a care or remorse about it. How inhumane and careless his actions are astonish me not as a victim of his abuse and harassment but more so in a way that he is a business owner. He is out of control and has no regard for the law or respect for other human beings. His shady business practices need to be investigate and stopped immediately. I am not the first guest he has done this to and I am more than certain I won't be the last. What chain of command do I have to bark up to be heard and helped to keep him from his unfair and illegal practices?
Reviewed Sept. 27, 2022
I had to find an inexpensive motel. After much travel I knew where I didn't want to sleep in. My first observation was a couple smoking on a bench, my impression was they were a long renters. My room was basic. The TV worked. I can watch Fox. In the morning I went to the lobby coffee machine, The one cup at a time type. Covered the container and went back to TV and Coffee, Stale? Old? Terrible. When It came to checking out I told the man that the Motel was a Pleasant experience but the coffee was the worst tasting, he said the machine company was changed last week. I went to my car to leave and first check my Ipad. I could not find. OMG all my info was on it. I tore apart my car trying to find it. Maybe I left it in my room so I went back in to get the key back. Telling him my problem, He asked what type of computer, He found it the night before on the ground. I thanked him with a Benjamin.
Reviewed Aug. 22, 2022
My wife and I are in our 50s and have stayed in many motels, hotels, inns and Airbnb‘s. The motel six in Brockton Mass was the filthiest we have ever experienced. The hallways smelled like a mixture of urine and smoke. There was blood smeared on the window of the front door of the motel. There were stains all over the floor. Our room was supposed to be a non-smoking room and smelled strongly of smoke and there were burn holes in the blankets. There was clumped hair and stains on our room floor. It was obvious that no cleaning had been done in this motel in a long time.
Reviewed Aug. 21, 2022
Me and my wife stayed at Motel6 and crew Jeff and Maria are extremely polite, efficient. The rooms are generally pretty clean and I would recommend this motel to anyone. They need be treated like a little more better with a promotion.

Reviewed Aug. 1, 2022
The Fairgrounds West Motel 6 in Oklahoma City needs to be closed, totally renovated and perhaps even re-staffed. It has 'good bones'. All of the amenities you want in an inexpensive motel are there: shower/tub, sink, beds, TV, table & chairs, pool, breakfast area in the office, etc. However, the breakfast area was closed, and they no longer offered breakfast. The table was rickety with an almost broken table leg. It could barely hold light items. The chairs had stained cushions, so we threw the quilts (which seemed somewhat cleaner) over them. I can't say much about the pool because it was too rainy and cool out to use it. It didn't look as sparkling clean as it does in the website pictures though.
Moreover, the bedsheets, quilts, towels and carpet were worn out, had holes and stains and one of the queen beds even had dog hair all over the sheets under the quilt. There were cockroaches crawling all over the place at night. The carpet was worn out and felt greasy. You didn't even want to walk on it barefoot. You'd walk across it, then sit down, wipe your feet and they'd have a brown film all over them. We'd wipe our feet off with Handi Wipes before we put them on the bed, or put our shoes on, it was so bad.
The bathroom looked like someone had put their dog in there then left it in there while they went out. Meanwhile, the dog had tried to claw the door open. The door and door frame were in splinters. We told the front desk about it and while we were out during the day (we stayed two nights), their solution was to spray paint the splinters white. They didn't spray for the roaches we told them about either because they were still going strong the next night. I got bug spray from a dollar store and did it myself. We also asked for different sheets, but they couldn't be bothered to bring them to our room. We had to walk to the office to get them.
Speaking of the office, when we got there the first night it was late (after midnight) because of delayed flights. The front door was locked, and no one responded to us pressing the button nor to calling them on the phone. We were just about to give up and go to another hotel when a car pulled up and the night manager got out and let us in. I wish now that we had given up sooner because it was not a pleasant experience staying there.
The only positives I can give them are that the plumbing and electrical stuff seemed to work okay, the air conditioner worked and wasn't very loud and the door did latch shut. The mattresses were firmer than we'd like and felt springy, but at least they weren't butt-sprung or creaky. Mattress pads would be nice. Other than that, everything else needs replaced and/or cleaned thoroughly.
Reviewed June 27, 2022
If I could give zero stars I would. We reserved 2 rooms Non smoking. We get there and we’re told all that was available was smoking and one of the rooms windows was broken but it had a piece of wood covering it. The gentleman told me that he could cancel our reservations since our rooms we reserved weren’t available.
One week later and still no refund. Went back to the motel on our way back home and tried to speak to the general manager Leeka but she refused to speak to me. The front office people were rude and said they don’t know why the gentleman at the front desk said that. They refused to refund the one room that was charged and said they could only speak to whoever the reservation was under so I walked outside and brought my elderly mother inside to speak to them about a refund. They then said we needed to leave because they were going to start a shift change or they would call the cops on us. Between the rude service, Leeka the GM who refused to speak to us and was yelling from the back room at her employees and the homeless people not 10 ft away from the motel. STAY CLEAR!!!!
Reviewed June 21, 2022
Well after a four-week stay at this property, I must say it was a rollercoaster ride of an experience. The first two weeks were fantastic. Staff and manager professional and respectful at all times. Week three, however, yielded a Dr Jeckle / Mr Hyde type shift in staff and management’s professionalism and treatment of guests.
First, week three, and the headboard I was told the night I checked in would be fixed “in a day or two” was still propped again the wall in the room I was assigned to. Suffice it to say, maintenance of this property is not high on the manager’s list of things to do at this property. I’m not certain which is more concerning to me, the headboard propped against the wall, the endless running of the toilet (reported three times during my stay), or the constant dripping of bathtub and sink faucets. As I said, maintenance is not a priority at this property. Getting fresh towels was a challenge daily. Frequently during my stay, I would have to ask multiple times during the day to get fresh towels. My requests were met with smart Alec responses such as, “do you wash your towels every day at home?” “Are you so filthy you have to get new towels and face cloths everyday man?”
Another concern was the infrequency of bedding changes. In the three weeks I was at this motel, the only time the bedding was changed was when I changed it myself. When this event occurred, I asked an individual from housekeeping to provide me with a set of clean sheets as I had spilled soda on the bed. I was told I needed to “surrender” the dirty bedding in order to get clean linen. I surrendered the soiled sheets and bedspread as required. I did not receive replacement sheets or bedspread.
Instead, I was informed that I would need to wait for the laundry to be completed and ask for sheets. I asked multiple times over the next two days without success in securing replacement sheets. Finally, at 3:50 AM on the third day, I asked the manager, who was working the overnight shift at the desk, for sheets. I was informed she did not have clean sheets to give me, but that she would leave a message for housekeeping to locate sheets when the shift began in the morning.
Housekeeping overall is dismal at this property. That is a gross understatement quite frankly. In three weeks as a paying guest at this hotel, my room was not once touched by housekeeping. Not one single time. I emptied my own trash daily. I vacuumed my own room each day after securing the vacuum from a member of the housekeeping team. I wiped the surfaces in the room down with cleaner/disinfectant I purchased myself when I was informed on the third day of my stay that disinfecting or sanitizing supplies were not available. When I mentioned Covid and influenza transmission, I was curtly told that I was free to voice my concern about Covid to the public health office.
The security doors located at the exits of the hotel were not secured at 10:00 PM any night that I was a paying guest at the hotel. Per posted signage at the property, all doors were to be secured at 10:00 PM for the safety of guests of the hotel. Simply did not happen a single night I was at the hotel. I voiced concern about this to two individuals working the front desk.
My concern was outright dismissed by one desk agent and snickered about by the other. I suggested removing the signage if the promised action posted was mere “lip service” to comply with some law or ordinance. This voiced concern, I believe, comes into play a couple of days after I raised it - more in a bit about this. On two separate occasions, an individual unknown to me was in my room. The initial incident was my first morning at the hotel. I was awakened by a female clad in only a towel over her genital area. I was startled by this as I know I shut the room door securely when I went to bed.
Reviewed June 10, 2022
Smoke in non smoking room. No mirror above bath sink. Missing door lock. Tv does not work. Dirty motel and room. Poor employee attitude. 2 electric plugs. Lack of parking. Put handicap on 3rd floor and elevator breaks. Hotel not maintained. No coffee...go to convenience store they say. Everything needs paint. Broken furniture.
Reviewed June 9, 2022
Dirty place!!! Sheets (really the whole bed) smelled like someone had poured 2-cycle engine oil and gas all over them. The door didn't shut properly so of course, I couldn't sleep. People ran up and down the upstairs balcony sounding as if they were coming through the floor all night. Then the main manager informed us this morning that they don't offer breakfast as it's 'NOT a restaurant.' If we had known all of this beforehand we would have added another $20 and got a 3 or 4 star hotel.
Reviewed May 26, 2022
Stay the hell away from this chain, it used to be a nice place to stay, clean rooms, fair prices and good customer service...it now appears as if the company sold its name to any cheap hourly motel willing to pay their franchise fee. Absolutely the worst staying experience of my life!
Dirty room with even dirtier bedding, sheets and pillow cases obviously hadn't been changed, sink with warm water only and that barely came out (no hot or cold), tub I wouldn't dare step into, toilet seat not secured to toilet allowing you to almost fall in, TV lineup card but very, very few of the channels listed, TV also stuck on Closed Caption, dirty floors, old and damaged furniture, old towels so thin you could see through them, room paint job looked as if Ray Charles did it, pool filled with concrete and used as a storage area for mattresses and old chairs...on top of all that, they refused to honor military or senior discount. It is very clear they are only in it for a quick buck and could care less about building and maintaining a long-term customer base. They can leave the light on all they want, I will never stop there again!
Reviewed May 17, 2022
Reserved a room for February 2 to February 10, 2021. Rate quoted by phone and email was $475.85. When I received my statement the card was charged $833.69. Motel 6 has ignored me for over a year. CitiCards has not assisted.
Reviewed May 16, 2022
I just want to say that the Motel 6 in Morton Gap is one of the Good hotel to stay at. The staff there is very friendly and they always look out for the customers when they stay at the property. Mr. ** is great with every customers he come in contact with. He is very people friendly and he always take care of soldiers like myself. Thanks Mr. ** for such a positive experience during my stay there.
Reviewed May 12, 2022
I had booked a room in Brooklyn Center, Mn for my daughter for the evening and the front desk worker was having an issue navigating their system. I phoned customer service to see if they could intervene and assist this individual. I spoke to 4 people and all of which told me my daughter could not stay there and they would not refund my credit card. I was taken back at the customer service people. I have never in my life been treated so poorly by an organization. I was merely attempting to find shelter for my child for the evening. I would not recommend this establishment to anyone. And on top of wasting my time, I need to file a dispute with my credit card company for the charge!
Reviewed April 29, 2022
Tell Tom a sad story. Okay on April 28 approximately 6 pm. Sarah, my female fantastic friend, used her cell phone through Booking.com secured a handicap ready room at the Motel6 addressed 1800 N.E. 7th st Grants pass Oregon. Within 15 minutes we arrived on site to check in. Immediately she realized an error was made and the reservation made was for April 29th. At this time a cancellation was entered timed at 633. I Mitchell rented another room with my debit card.
Before checking out Sarah followed up on our cancellation/refund of 90 some dollars. Booking.com sent this motel an E-mail requesting a sign off for our refund. So Sarah called the office informing of the E-mail, and requesting the sign off reply to booking, she was told sure. Within a minute she was notified by booking, motel 6 signed but declined the refund. So I walked in the office explaining our situation. The manager, Michelle ** informed me motel 6 policy clearly states 24 hours notice required for cancellation. I reiterated the mistake that was attempted to be corrected immediately. Michelle ** stated, "No sir the cancellation wasn't put in until 10 pm. No refund."
I returned to the room and Sarah said "see, cancellation requested 6:32 pm on 4/28." So I proceeded to the office, showed mgr ** the time of the cancellation at 6:33 on Thursday 4/28. She stated I have no way of seeing this information. I asked again for my refund informing mgr. ** I am disabled on social security, my friend mobility depends on a prosthetic leg and social security, we cannot afford this on our meagar income. Mgr. ** said, "Sir policy is no refund." Angerly I informed her there is not a possibility of the 24 hour notice due to less than at initial renting this is not possible to do. Mgr ** very nastily stated, "Yes sir you are right. It is not possible to notify satisfying motel 6 policy, you should have read this before you rented and decided not to rent." I states you are going to keep our money really, mgr ** again informed me no refund. I was furious!
I stated to mgr **, "My son has a large social media following. If you're proceeding keeping my money motel 6 will get blasted all over the internet." She even nastier told me, "Are you, that is a threat, are you threatening me?" Immediately I said no threat, that's a promise. Mgr. ** stated, "that is a threat, leave the property". Replying "yes name". I walked away. So we sit not refunded. Treated unneighborly at Tom's. We'll keep a light on, maintaining policy enabling them to refuse refund on a simple booking mistake from disabled people immediately correcting a simple booking error to forfeit moneys they can't spare.
This is just wrong. This wasn't a waste of their time needing punishment. This was an overlooking accident by disabled getting older folks trying to find a light on, only finding robbers taking and keeping moneys with a policy impossible to satisfy. Please if you are AARP aged, avoid, Toms light it's only sucker trap and you cannot win.
Reviewed April 29, 2022
Had reservation but when tried to check in, was turned away because they had "no rooms available." I told front desk we had a reservation and as I was looking for my confirmation email, was told, "hospitality didn't clean the rooms. No CLEAN rooms available." And then was very rudely told that "There's a LaQuinta down the street." And, then I was charged a no show fee. Called their customer support number, and sent email a few days later, showing that I was actually there to check in at the time I stated, from my GSP location service. I haven't heard back from anyone about refund. Will never stay at Motel 6 and will never recommend to anyone.
Reviewed March 24, 2022
The girls behind desk today were very kind and helpful. I had some issues with my room not having a shower curtain and they were busy but did not forget me. Also no trash can was provided in my room but they again made sure I had everything I needed and provided me with extra towels. This place has changed a lot since my last stay. I was very thankful they solved my issues and had awesome team work and customer service!
Reviewed March 19, 2022
Motel 6 -Plano Texas; 2550 Central Expressway. Roaches in the room, water comes out of shower head like mist, cigarette burns on linens, and bathtub, linens on bed dirty, towels are dirty and raggedy, dyed blue to hid stains but stains are still visible, dust on bathroom fan, spider webs on ceiling. I have pictures! During check in, police was knocking on someone’s door. Second night, ambulance was called- lady claimed husband stabbed her and fled. 2 nights later, ambulance was called again for someone else. One night, was returning to room and smell of ** was overpowering! Staff is very rude - from management to housekeeping! The only reason for 1 star is because it is required!!! I wouldn’t give them any stars!
Reviewed Feb. 20, 2022
My experience with this motel absolutely shocked me and has changed my view of Motel 6 totally & probably forever. It happened when I stayed there in Big Bear City, California on December 24, 2021. Admittedly a busy time of the year and a ski resort with many roads closed because of snow, but not an excuse for what they did. All motels in town that were reasonably priced ($60 to $150) were full. Only really nice ones that wanted $500+/night had any rooms, so I was surprised this place had any rooms at all, but I soon realized why. Imagine my shock when I was charged over $400/night. You must be kidding! $400+ for a Motel 6? A total OUTRAGEOUS RIP-OFF! So why did I pay it? Because in this instance I had to, because by that time everyone was full except them, many of the roads were closed and I wasn’t sure I could make it to the next town.
I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also.
There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product. LegalDictionary.net defines and describes Price Gouging as .... “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”.
No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even put a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us keep our prices low”. WHAT....REALLY?
I had to bite my tongue to keep from jumping down her throat at such a lame excuse as that, and I felt insulted that she figured I might actually be stupid or naïve enough to believe and accept that explanation. She compounded her ** by telling me that was their normal prices, which was of course a bold-face lie. So, as well as being crooks, she was a lying sack of **.
For many years I frequented Motel 6 and was reasonably happy with the company. I looked for the newer motels, if possible, which are a better value for what you get, because many older ones are not kept up and can be pretty bad. I have even defended the company from nasty remarks by many people of how bad they are by sharing experiences probably with those older properties, describing them as filthy, rude, ugly and even coining pet names for them, such as “Roach Motel”. I told them to try the newer and better maintained ones if possible before judging them. NO MORE!!! I will now look for another motel chain to patronize and I will no longer recommend or defend Motel 6 to anyone and will tell everyone I can about their gouging practices. They will never see me again.
Reviewed Feb. 2, 2022
On Saturday, January 29th I booked a room online through Priceline for two nights at the Motel 6 located at 750 Morse Rd Columbus, OH. I was charged $122.00 plus a $50 deposit at check-in. I then went and paid cash for two more nights at the same price. This morning I wanted to pay for two more nights and was charged $90 for one night. Now, I understand that the original price was probably a discount for booking online but to raise it that much is ridiculous.
For $90 I could get a room at a much nicer place that would at least have a microwave and fridge. I have stayed at a couple of Motel 6s in the Columbus area and NONE of their prices are $90 a night. In fact, the most I see are at about $65 a night at other Motel 6 locations in my area. If you're looking to stay at a Motel 6 in the Columbus, Oh area don't choose this one. The people are obviously scamming their guests out of money. I have written to Motel 6 and if this situation is rectified, I will update my review.
Reviewed Jan. 21, 2022
I felt welcome and homely and we were treated respect and the service and staff were very helpful, polite. I also like how precaution is taken to prevent the spread of COVID, practice of social distancing and washing hands with provided sanitizer.
Reviewed Dec. 30, 2021
Blood, Bugs, Boogers, Spit, trash PLUS MORE! In a world of Air BnBs it's absolutely no wonder that people are switching to alternative housing for their places to stay while traveling. We walked into what could be described as a poorly cleaned up CSI crime scene in room 337, complete with blood, spit and boogers on the walls, dead bugs, alive bugs and a sticky substance on the night stand. Trash underneath the bed, a randomly placed highlighter pen on the bathroom floor and a non-draining sink in the bathroom. One of the rules that was very specific when we checked in was that there was zero smoking in our room but yet, the whole hotel smelled of ** and cigarettes, which was clearly covered up by a tropical perfume scent.
While I agree that I chose this room to save some money, the reviews were decent and the price was cheap, but never would I expect blood and boogers and spit. Some small dead flies, sure. 40-50 dead small flies, could have possibly lived with for the price. Everyone that we passed in the hallway and outside the building was high. Again, no problem with that but a slight turn off for me because I have a six year old. The front desk ladies were cool about it for the most part. The one who gave us the refund was pretty cool about it and I made sure to be a nice client of theirs when I came to her and let her know we weren't staying and that we wanted to refund. She had no problem giving me a refund and I did mention that I could show her the pictures of the blood and other substances but she said that she didn't need to see any of that and that they would take care of that. I still won't stay at another Motel 6 ever again.
Reviewed Nov. 28, 2021
Because everyone is nice out there. It was nice there.
Reviewed Nov. 12, 2021
I have been staying at the motel since the middle of October and I’ve had such a great experience with the housekeepers. The people in the office they are very helpful and kind. I actually move my dad down here and he’s been staying in their rooms and they’ve been very helpful with me to make sure they’re checking on him and his experience there is just great.
Reviewed Oct. 24, 2021
The only reason I dont give it 5 stars is because of one individual here by the name of Marsha. I've been staying at this Motel6 since March 1st. I've gotten acquainted with most of the staff since I've been here and some look forward to saying hi to my dog Leo. Sonia the general manager has been the definition of a leader and hard worker who serves by being the example to those around her. Her staff hold her in high regard due to always being on top of things and doing everything in her power to make one's experience pleasant.
The building itself is pretty old and it's in need of a heavy restoration but maintenance do everything in their power to be on top of things when it comes to maintaining the property. Ever since the pool opened again best believe that is always clean and ready for one to enjoy it. When it comes to individuals checking in you can expect to come across sketchy people but the staff nor the location have no control over that but they do have security between 8pm to 6am and they enforce the rules and stay on top of difficult guests. When there have been incidents, they're quick to resolve them and have Dania Beach police station less than 2 mins away who always handle the situation when need be.
People need to understand that this location facilitates guest with pets and their laundry staff work really hard like Ericka who has gone above and beyond for me making sure my sheets and sheets overall are up to standards. The cleaning crew here always make sure that my mom and my dog Leo are comfortable which makes me appreciate the staff here that much more except Marsha who must have a book of complaints but yet she is still employed as a front desk staff member. She belongs back in being in charge of the cleaning crew because as a front desk agent she lacks the common sense and who feels she's part of management when management is not around.
Overall my experience till today has been great but thanks to Marsha I'm deciding to leave because I now feel Marsha has made things personal. Individuals like her DO NOT BELONG at the front desk. Individuals like her need to be kept in the back away from guests because she is great at tarnishing people's experience here and the rest of the staff. One more thing, everybody including the people who work here TOLERATE her but nobody likes her. When you come to the front desk to check in ask for the person's name and if it's Marsha, talk to management because she will make you want to go to another location because that's how difficult and ignorant she is.
I've spent over $13,000 since March 1st, I dont expect any sort of special treatment but I do expect to interact with individuals who know their role and position, not individuals like Marsha who lives in her own world and plays victim and is rude when one is trying to talk and tell her thats she's completely out of place and in the way she interacts with guests.
Reviewed Sept. 29, 2021
You have to be crazy to stay in a Motel 6. My last experience I made a reservation on my phone while I was one hour away. When I arrived I was given a totally different rate, I said "here is a copy of my reservation", to which I was told there nothing they can do about it. I later called motel 6 customer relations and was told the same thing. Spend a couple dollars more and go elsewhere, you'll be glad you did. I will never stay in motel 6 again and I will not reimburse any employees hotel stay if it is motel 6, good riddance to an awful company.
Reviewed Sept. 20, 2021
Beware of your stay at Motel 6, Southington CT. Our room was very dirty, bathroom dirty. Tv didn't work. Manager Mr. ** did not return our calls, and finally after staying on hold he spoke with us and refunded only $25 of our rate. Very dissatisfied with the customer service.
Reviewed Sept. 18, 2021
On September 4th, I booked a refundable room at Studio/Motel 6 hotel on Booking.Com. I went straight to the hotel and the agent showed me the 1st room. I told her I did not like the room. She then showed me a 2nd room that had a bad smell. l told her that I did not want to stay. I never entered either of the rooms and I only looked inside of them. I was at the property less than 15 minutes. I also booked and cancelled on Booking.com in less than 30 minutes. Before leaving I asked the agent for paperwork. She said that they did not have a printer and she could not give me ANY receipts or any kind of paperwork. I got no receipts for the charges or for anything at all; yet she charged my card $173.59 and $50.00 making a total of $223.59. I filed a complaint with the Motel 6 and got a case number but I have not gotten any of the money back.
I sent Motel 6 papers showing that I spent the night of September 4th at a hotel across the street from the Motel 6. I also sent them the Booking.Com papers showing that they cancelled the booking with a $0.00 charge. Yet it's been almost 3 weeks and they are still holding money for 3 nights plus a 50.00 deposit when I never even stayed there.
Reviewed Aug. 29, 2021
I booked a room at the Motel 6 in Norfolk, on Military Highway for a few days, while I am waiting the completion of my new lease, and although the room was nice enough, I could not have a reliable internet connection despite fact that it is advertised when booking the room.... The internet seems to cut out every 10 minutes or so, leaving me unable to logout of accounts that I have logged into sporadically. All I wanted to do was check my Emails, and after logging in, and checking a few of them, the wifi apparently cut me off for some reason, and I could not logout. As such, I ended up having to close the browser while still logged in, and so called the front desk to hear something to the effect of 'Sorry, but I do not know anything about the WiFi', and being told that she will ask the manager about this for me. This is unacceptable to me, as I paid full price for the room, and did not want to get half of what was advertised. Thus, I will not be booking anymore with Motel 6, and I would suggest that anyone who read this does the same!!
Reviewed July 12, 2021
I stayed at Motel 6 for a few hours from 3AM to 11 on July 6. Because it was the 4th of July weekend there were almost no rooms available, including Motel 6. The very kind woman managing Motel 6 in Klamath Falls - Cindy was her name - was kind enough to encourage me to stick around for a while because she was anticipating a "no show" and she would be able to release the last room to me. It was a smoking room (I'm not a smoker) and she went to the trouble of doing an extra bit of wiping, spraying, cleaning to try to remove the lingering smoke odor, and did so with some success!
She was also very supportive: I had driven to Klamath from Ashland looking for my son, who had been riding a motorcycle from Salt Lake and was overdue. I thought maybe he'd broken down or run out of gas on the hill between Klamath and Ashland where there is no cell service. She listened to my worries and helped me to relax a little. And while I was talking to her, my son called from Lakeview. He had been out of range. As soon as I hung up with him, she gave me the room! All worked out. Bless Cindy!

Reviewed June 22, 2021
Paid way too much for the quality of room. $121 to Expedia then $72 for deposit upon arrival. Only 1 towel, no amenities, hair in shower, dirty floor, walls, Stained bed covers, Swimming pool was drained. Front desk clerk was nice.
Reviewed June 15, 2021
Very good customer service. FRIENDLY CLERK. Helpful, clean, environment. I would definitely stay here again. I enjoyed my stay. And I would refer my friends and family to stay here. Also so if you're planning on taking a trip if I were you I would definitely stay at the Motel 6.
Reviewed May 30, 2021
Concerning my stay @ Motel 6 in Grand Rivers Ky in MAY 2021. Inside my room, At first glance- it did not seem that I had made a good choice. I had made my reservation before I left home or I probably would Not have stayed there. I was exhausted and just wanted to sleep. The lady who checked me in was very sweet and helpful. I went to my room (this is during the COVID Virus). I always travel with a large can of Lysol. I got the lysol out of the car and began to wipe down everything that I thought I might touch- to my surprise, I did not end up with a brown cleaning rag. They had linoleum on the floor (the place I tested there was also clean).
The room was dated, the bathroom was dated. Having said that, It had a microwave, it had a small refrigerator, it had a table, it had wi-fi, it was quiet, I slept well. I ended up booking 2 more nights- I called the front desk and the motel booked them at the same rate I got online. Yes you only get very few towels etc, when I booked the extra nights- I was asked if I wanted room service- I declined but I did gather up my towels and exchanged them with the lady who was cleaning the rooms. If you are looking for a fancy room with all the frills - you will be disappointed- if you only looking for a clean room and a good night's sleep you will be satisfied. The reason for 4 stars and not 5- the remote control had really old batteries and it was hard to get it to change channels and the towels were very thin. Other than that, it was a clean and cheap hotel and that is what I expected.
Reviewed March 26, 2021
**** I have stayed at many other Motel 6 locations, all over CA, and have always had exceptional service.**** At Motel 6 Twenty-nine my stay ended up a nightmare. Staying longer than 1 or 2 nights could be a disaster, especially if you are a considerate person expecting same and don't drink or use drugs. The folks who merit stars Jill, desk, Josh the maintenance fellow, and the entire cleaning staff. If you only encounter these folks during your stay, you will have no trouble- so nice, all love animals.
I am a local home owner who needed major plumbing repair and flood damage restoration. I couldn't stay with friends or family due to COVID-19. The fortunes I spent on my stay, my lack of alcohol and drug abuse, and advanced age made me an ideal guest. The management, clearly was fine with meth users all over the building; but took an immediate unjustified dislike towards me, without any legitimate reason.
The ugly attitude, lack of civility, and grandiose illusions of power, of mgt. (Don't remember her name; she is heavy set with very long hair and a sour expression making a potentially attractive woman ugly) is a clue that my ** Lives Matter Face Cover was part of it. Can't say for sure. Definitely these incompetents didn't appreciate my legitimate complaints, confirmed by guest services, front desk refused to do anything about, and randomly made up rules to justify inaction. My legitimate complaints, to guest service, for desk staff inaction 1) on smoking outside my window (CA Law is 20 feet from building) 2) general manager taking off her mask to deliberately shout at me 3) inaction on people invading my space without masks; when I did his job, and told them to put masks on one of them spat on me.
The final blow was a staff person attempting to enter my $179 a day room without knocking or announcement or explanation; I had the audacity to call the front desk; the twenty-something guy, Eric, at desk said staff person could enter my room whether I was there or not; guest services denied that this is their policy. These particular desk staff persons (Heather, Eric) and manager mentioned above retaliated to my audacity to legitimate complaints against them by telling falsehoods to guest services about me. One of those many lies was that I had "unauthorized pets". My bunny, is one not a pet but a Service animal, second arranged with my reservation, and in my arms when I checked in.
These few dishonest and sadistic staff, including mgt, made several days a living hell; I actually feared for my safety. They threatened me and I was unable to get protection from customer service 800 #. I broke no laws, as confirmed by guest services, and they threatened to send sheriff (who probably would have laughed at them). The nightmare does not end there; out of concern for my safety my friend & her husband came to pick me with two price gouged PAID days left. Fortunately, my house was ready earlier than expected. Had the manager, mention above, with grandiose illusions of power, left us alone as we loaded the car with my belongings, Motel 6 would have had $400 of mine free and clear. She came to the door of the room and disrupted my escape to tell me I would be refunded and that I could not come back; she repeated this 10 times, even though both parts of that statement were a lie.
She has a whole lot of nerve thinking that despite the fact I was leaving, that i would consider going back. Does she believe I enjoyed it when she shouted at me? Perhaps the meth heads and second smoke would be something I can't live without and preferable to my beautiful, paid in full, home? I don't suffer Stockholm syndrome. I will fully forgive said mgt in a few days; anyone this mean has a joyless life and no friends. The staff reflects, at this motel 6, the culture of Joshua tree extremes: baffling incredibly nice you feel like you have walked into utopia Or so mean, dishonest, and vindictive you believe you are trapped in hell. An emergency (my home flooding sewage and the high price tag) causing a high level of stress, was elevated to a full blown crisis and abuse that no one deserves.
Reviewed March 12, 2021
Yarilin was very helpful and provided amazing customer service! Very happy. She was able to accommodate me with my change of plans and was able to put me back in a different room. Room was very clean and organized.
Reviewed Feb. 27, 2021
MOTEL 6 107 Lawrence Dr VACAVILLE CALIFORNIA 95687 707 447 5550. DO NOT STAY HERE IF YOU VALUE YOUR SAFETY, PETS AND BELONGINGS. We rented 2 rooms on Sunday February 21-2021 at 6pm. Both rooms were not very clean but exhaustion blocked our better judgement at this time. All we wanted was rest. My room wasn’t bad to the other room stunk really badly. The hotel's solution was to give you a spray.
The night manager was very nice and tried to be accommodating but the place was becoming very scary the later it got. 10 pm that night we were out at our bus and someone broke into the one locked room and stole everything. One of my employees had but left his knapsack. The police knew him well but said hey, anyone could have stolen his bag and left it in our room. What a joke! The night manager told us to see the day manager in the morning! As it got later the hotel became very dangerous with lots of activity and obvious drugs being done and sold in the parking lot. You didn’t feel safe outside your room at all.
Well it went to hell very quickly the next morning. The manager REFUSED to talk to us when we wanted a refund for the horrible night we experienced. After that the really creepy maintenance guy started taunting us for whatever reason that we are not aware of. We are packing up and getting ready to get away from this hole and we look at our rooms from the parking lot and see the maintenance guy and maids are attempting to go into our rooms 2 hours before check out.
We have dogs in both rooms and I yell across the parking lot to tell them not to open the doors of our rooms because we had dogs, which they knew. We paid extra to have them. I then overhear from someone in the parking lot say that these stupid people let out a guest’s dog that was black and had a purple collar. MY DOG IS NOW RUNNING DOWN THE INTERSTATE. The hotel doesn’t even tell us they let my dog out of the room. Luckily another guest saves my dog from getting hit on the highway.
Once again the management would not come out to even try and rectify this. The creepy maintenance man has now started threatening us and acting very threatening with his motions. We try once again to contact the manager to no avail. She stood behind the desk behind a partition and wouldn’t even acknowledge us. They never did refund us. We contacted Motel 6 Head Office and were told that there is no way one of their motels could be this bad. I will NEVER spend another dime in Motel 6 again. STAY AT YOUR OWN RISK AT MOTEL 6 IN VACAVILLE CALIFORNIA!
Reviewed Feb. 10, 2021
I was going to get a room but wanted to wait on my husband. First the manager told me I had to wait outside. Then I was told the owner said I had to leave the property! So I will never stay at that Motel 6 and will never advise anyone to.
Reviewed Jan. 31, 2021
Recently stayed at this motel to rehabilitate my little puppy before bringing him home to the wild dogs. For the moment of check in until now is the most disgusting filthy cesspool of nasty ** I’ve ever seen in my life. Before we can even step foot in the room we had to bring cleaning supplies from home and spent hours cleaning dried urine next to the toilet stains. Everywhere the building is falling apart. Everywhere on the outside there are vital concrete walkways that look like they could fall and kill anybody at any time. This place should be condemned and torn down. It shouldn’t be open for business and for people to stay.
The kind of people this place Attracts is dangerous. I had to leave Multiple self protection tools just so I can feel confident with my girlfriend staying there overnight. There are up to all hours of the night fighting and doing drugs or who knows what. The people at this place hire are from out of state and they stay at the motel and they look like the worst bunch of all of them. Is a very dangerous place. I suggest people do not stay here and I am making a call to Bismarck code enforcement because this building should be condemned. Is not legal for people to be staying here. I do promise that I will be making multiple calls on this place. I have multiple pictures and I have been taking videos for days now. I have all the evidence I need to show The disarray of this building.
Reviewed Jan. 29, 2021
I have stayed at this Motel 6 in previous years. This year, it is better. Clean, comfortable rooms, staff friendly, caring, pleasant and accommodating, and made me feel at home. They take and adhere to strict Covid 19 restrictions with all staff and guests and delivery persons wearing face masks, being 6 feet apart, social distancing and only one person in the lobby at a time, with sterilization done daily. The signage is posted throughout, so one less worry. The best, safe, excellent stay I've had in many years!
Reviewed Nov. 24, 2020
I finally realized how Motel 6 carefully designed to steal your money properly.
- They make online reservation super easy but very difficult to change or cancel.
- Anything they say over the phone is NOT legit including changes of reservation and such.
- Upon complained, they request 30 days statement of credit card to verify before the refund process can begin. THIS IS IMPORTANT because if they charge you in the first place, why need a 30 day CC Statement in which of course you would NOT have it ready right away. By the time you get to it, perhaps a month later, you may forget or they may come up with new excuse.
Bottom line: STAY AWAY from Motel6. They are there to STEAL YOUR MONEY legally
Reviewed Oct. 10, 2020
Staff is friendly, courteous and efficient. Whether I'd be on the phone on the customer service line or in person the staff will go above and beyond to assist you. My stay here has been enjoyable and I would recommend the property in Lenexa Kansas.
Reviewed Sept. 14, 2020
Reserved room through hotel reservations.com. in Coeur d'Alene Idaho. We were Immediately charged $111.0 at check in on our credit card. We had reserved For a King room nonsmoking, but it was a tiny smoked in room ash trays everywhere, terrible old little bed. People outside smoking & Drinking & yelling all night. Worst night ever. There were other Decent people complaining their room was not as booked either, but Motel 6 could offer us better rooms. Then hotelreservations.com also charged our credit card 3 charges 19.99 $& 19.99 & 155.00. What a nightmare. Then reservations.com would not reverse their charges. Don’t book with them ever, you will be sorry.
Now we are stuck with all these high charges for a horrible night in a room that Isn’t worth &20.00, let alone $310.00. I talked & talked to them & no help at all to reverse their charges. Reservations.com is a scam & Motel 6 in Coeur d'Alene Idaho is terrible. Please let people know if our experience & stop it from happening to anyone else.
Reviewed Aug. 31, 2020
It was horrible. I booked a Motel 6 here in Longview Texas. It’s actually called Studio Six. It’s still a part of the Motel 6 corporation. I booked a room here for two nights. I stayed one night. The next morning I got up to go to breakfast. I came back to my room and all of my belongings were gone then I was informed that someone (not me) came in the middle of the night and canceled my room. I didn’t cancel it. Someone just came up there and canceled my room so when I left my room that morning to go eat breakfast the hotel staff went into my room and took all of my belongings and put them in the trash and then offered me 50 bucks for my belongings. I’ve never felt so violated So please never stay at Studio 6 717 W South St Longview, TX 75604 United States.
Reviewed Aug. 5, 2020
This hotel is **, the photos on Booking.com are deceiving. No disability access. This hotel looks to be housing homeless. The hotel attended can care less. Don't waste your money! I've been there and canceled right away.
Reviewed July 18, 2020
All about pets and comfortability is how Motel 6 makes me feel. I have a pet and preexisting conditions and have to protect myself from others because I am not currently housed, so I go here to relax and isolate.
Reviewed July 13, 2020
For the first time getting a room at Motel 6 it was a great experience and hope to do it again in the future. The staff was friendly and pleasant to deal with. I stayed in the Bay Area, which was funny and exciting because it's been a long while since I been there.
Reviewed June 17, 2020
The east Columbia, MO Motel 6 property has unsatisfactory customer services. My family members have stayed at this location. The advertised sign price starts at $49 a night. During the pandemic where 4 million citizens are out of work, some homeless are seeking reason priced properties. This hotel has no breakfast, no coffee in the lobby and a closed swimming pool. I understand there is a pandemic but this property is charging excessive prices for a couple sharing one bed. On other competitive websites advertises this room for as little as $43 dollars a night. My family members were charged $70. I spoke to the personnel at the desk and with no resolve except to say, "I don't set the prices." I would not recommend this hotel to local or traveling public.
Reviewed May 16, 2020
I just wanted to give a huge kudos to the maintenance staff at Motel 6 in Carson City, NV. I had an incident where my upstairs neighbors had a leaky shower that came doyin my bathroom. The guys here took care of it with efficiency and ease. Thanks!!
Reviewed May 11, 2020
Long time resident guest allowed to leave dogs off leash (3 of them, 60+ lb) as they run towards you growling. The manager and front desk say the dogs are fine and won't hurt anyone. Corporate policy and State policy not being followed concerning leash laws for pets. Manager and front desk not aware of corporate policies and obviously not willing to enforce them for a preferred long term resident/guest. I was offered another room, if they don't follow the laws, changing rooms will not help. Otherwise my stay was o.k. and the room was very nice.
Reviewed April 25, 2020
With proof I can say the manager at this motel is either stealing money or the owners have her frauding people. Anyone who stays at this motel watch your bank accounts. It might seem and look like a lovely motel but it's what you dont see. The manager takes it upon herself to your card without asking you or telling you when you're paid up and do not owe anything and still in the room.
If you're staying weekly and paid up your week she will say you still owe when you know you have paid up and they wont show you where you got behind and will try to use some b.s. For all those long term people staying over 30 days and dont know the tax laws here is a bit of fyi. The tax commission says any stays longer than 30 days become tax free and any taxes you have paid including the first 30 days of your stay are to be refunded. Well the manager will keep charging you the taxes if you dont say something. Now any taxes paid to the motel and that means all money paid in taxes is the tax commissions money not the motels, and the tax commission says what goes with their money. And they say no taxes after 30 days and all taxes after 30 days of stay is to be refunded. ALL TAXES, NOT JUST SOME BUT ALL.
We had to stay through winter due to my husbands personal injury case and like most we had no idea of this tax law and found out through my husbands personal injury attorney. By this time we had paid out 902.00 dollars in taxes from August 23, 2019 to January 3rd 2020. Now understand I can back up everything I'm saying on this review. When we brought this to the managers attention she threw a fit and tried to kick us out. Then when we brought up the missing 150 dollars we were charged in the middle of paid weekly stay she wouldnt give us a straight answer or show us so we asked for the owners number. My husband contacted the owner and recorded the call and on recording he says, "I will take my managers aide any day over a customers" followed later by text messages that we have saved saying we needed to leave and, "We are a franchise. We can do what we want."
Now we were not behind on rent and they were holding 902.00 dollars of tax money that we paid and they needed to refund to us laws of the tax commission. Their reason for kicking us out was because we asked about the missing money and because we requested the tax money to be refunded and it was made confrontational because the manager made it that way and so did the owners and then told us to leave.
Now I'm sure that I'm not the only person that would say someone in that motel was scamming money with a response like that. Why would they kick someone out or respond to a refund that doesnt affect the motel? They refund the money. Fill out a tax commission form letting them know they refunded these taxes back and the tax commission then refunds that money to the motel. Exactly my point. Sounds like to me some tax fraud is going on.
We only received 679.00 back in back taxes which we have now been refunded the remaining by just going Into the tax commission ourselves and showing them all our receipts and payment history, and the missing 150.00 dollars was never resolved so our bank refunded that money back to us and reported it as fraud. Be careful everyone because it happened to a little old lady too. We are not the only people they did this to. They have people and the manager themselves charging your card when you're paid up and they are changing rates making the rates go up in the middle of your already paid up week stay. And they are charging taxes after 30 days when the motels are very aware of the tax law.
If I couldnt back up my claims and can prove with messages and audio I would have never posted this review as you can get into trouble by posting false reviews. This is completely 100% proven. I have now recovered the money by taking the necessary steps. Watch your bank accounts and charges. The manager there Kandi ** is scamming people either for herself or for the owners.
Reviewed March 2, 2020
Over the weekend myself and sister stayed here. It was awesome. Very clean good prices and the young lady checked us in was great! Everything was great here, good job management and thank you to the staff.. I would recommend this hotel to everyone traveling... Good job.. Keep good work up. Thank you for all question and answers and nearby actives.
Reviewed Jan. 29, 2020
I have been working around Odessa, Texas for some time now. First time staying at Motel 6. If I would have know that, The employees at motel was this nice and helpful, especially Miss Dee. She sure made my booking easy and funny, Nicest lady I ever came Across in Odessa. Sure will recommend my coworker to come stay here. And to ask for Miss Dee not to take nothing from the rest of the employees because all of them was helpful. But is sure started at the front desk with Miss Dee. Thank you Miss Dee.
Reviewed Jan. 22, 2020
Motel 6 Kingdom City MO. My stay at this Motel 6 was very good. The front desk staff was helpful at getting me a room away from the traffic side of the hotel and on the 2nd floor. The lobby is open to the first and second floors with a balcony that allows for more supervision of nighttime guests entering the property. Also the beds were comfortable and the rooms were clean. They allow pets with no extra fees. This is one of the better Motel 6 hotels.
Reviewed Jan. 20, 2020
The rooms are kept real clean all of the staff are helpful and very nice. I've been staying here for a month now and have really enjoyed my stay. They have good security, they have a guard onsite every night so it's very safe.
Reviewed Jan. 17, 2020
My family and I recently had to make a trip to San Antonio, from West Texas for a medical follow up for my 1 year old son. Being that we're 300 miles away, our insurance arranged for us to stay the night at Motel 6, due to our arriving the night before the early morning appointment. Upon arriving about 10 P.M., my girlfriend went to the front desk to check us in for the night, and informed the clerk that our family was on the list for a room for her, myself and our two babies. This clerk named "Jennifer" rudely demanded that her guest (myself) needed to come inside and present an I.D.. My girlfriend was taken by surprise by this, as number one, we've never had to present I.D.s for anyone other than the person who made and paid for the reservation. She remarked that she thought this was odd, and "Jennifer" quickly snapped at her "I also need you to go outside and write down your car's license plate!"
My girlfriend then came out to the car to inform me what was going on, and I asked her to go back in and explain to the little girl that I had lost my I.D. but had a number of credit cards in my name that may possibly take it's place for the moment, as it was late, cold and all we wanted was to get some rest. My girlfriend walks back into the lobby to explain our situation, that this was our only option for the moment and if she could please work with us to arrange our lodging for the night. "Jennifer" then tells her "You know what, I'm cancelling your reservation right now!", and then proceeded to threaten us with the police is we didn't leave.
This all happened within the span of 5 minutes, and no sooner that my girlfriend returned to the car to inform me how she was being treated inside, one of Motel 6's rent-a-cops shows up and asks that we leave the property. We were no threat to the motel or the staff, we're a family of 4, tired and in desperate need of some rest, and instead were being treated like criminals by this rude little wench.
Needless to say, my family and I were forced to spend the night in our car, in a parking lot, in downtown San Antonio. Upon calling the Motel in the morning to explain what we went through the previous night, the manager "Nancy" was just as short tempered and rude to me, as was her little minion she has parked behind the front desk.
I have never been treated with such disregard, unprovoked by any motel employee in my life, and was literally sick to my stomach about the entire situation. This sad excuse of a human being, "Jennifer" not only inconvenienced us, but put us in a horrible situation, after talking to us as if we were common criminals. I would not recommend this particular motel to anyone, as employees there appear to be very unhinged and mentally unstable. What soulless animal calls the police to remove a couple and their two babies, for doing nothing more than requesting the room which was reserved for them?
Reviewed Jan. 5, 2020
We were pleased with our stay here. I would recommend Motel 6 in Catoosa to anyone looking to rent a room by the Hard Rock Casino. The staff was readily available and the rooms were clean and stocked properly. We stayed two days around New Year's Day, the traffic was not outlandish, plenty of food places nearby, retail shops and of course, the Casino.
Reviewed Dec. 28, 2019
Motel 6 located in Springhill/Weeki Wachee is so disturbing. The staff is totally unprofessional, because of a review on Motel 6 Springhill Weeki Wachee we were kicked out, the place is black mold smelly and dirty, the staff there need to go back to customer service school, they also got mad that we put stickers on the window for our child who is autistic, to remember where our room was, they had made a comment to us and said that our room was nasty, cause the food and drinks that were there, but I took some pictures of the bathroom before we were escorted out by Hernando county sheriffs police, it’s sad that a business would treat you like this, over a review that consumers count on, my pictures are posted on Facebook under reviews at Motel 6 Springhill Weeki Wachee.
Reviewed Dec. 14, 2019
Front desk staff was very helpful. The pool was clean. The room was clean except for a stain of urine behind the toilet. Those are the good things about my stay, and the reasons I gave this place 2 stars instead of 1. I was not happy to find out there was NO coffee makers in the rooms and that there was NO BREAKFAST. If you are looking for a very basic place to stay this would be it.
Reviewed Dec. 13, 2019
I stayed at Motel 6 while looking for a place. It took longer than expected. My room flooded from the toilet. I never complained. I spent $2100 during my stay. Cleaning of the room was not great at all. But the worst after I had enough. I get a charge on my credit from motel6 for $23. Guest relations was whom I was told to contact. Got a report #. Advised they were looking into it. Sent over my statement as requested. After a week of spinning me in circles they advised they cannot find the charge. I was lied to by Amanda in guest relations. She told me I would not have to wait and the district manager would be contacting me in a few days. Another lie. Spoke to her again today. She tell me they looked into it and can't find the charge when clearly they see it on my statement. They steal from me which is wrong in the 1st place but not only that never made it right.
Reviewed Dec. 6, 2019
I have been staying at this hotel for several months now due to a job placement. I can write many bad things about this Motel 6 in Whitby and some good things but I will keep this to one complaint that has extremely pissed me off. I was tired of waiting for the use of the one and only microwave to eat so I went and bought a small one and put it in my room. I have had it a month now and while I was using it tonight the breaker went in my room only. I went to front desk and told her what happened and she replied that I am not allowed to have one in my room (I never knew this) but anyways she said there is nothing she could do til 8am??? It’s 8pm now and people are still awake to call like a manager or maintenance, I even suggested to do it myself, she then replied, "I don’t know where the electrical room is."
I told her this was unacceptable and asked her to be moved to another room, she then sat down and continued to read her book and totally ignored me. I called complaints. They said they can’t do anything about it? So that was my rant. I am still in the room with no power for the night I guess. What if the whole building went down? I bet someone would be called then. She the only employee that doesn’t get along with customers and does not get off her ass for anything other than home time.
Reviewed Nov. 25, 2019
Monica is very sweet and very respectful. I have nothing but great responses for this place. I highly recommend this place and the room was very neat. I really appreciate them and Monica was the best!! I recommend anyone to stay here. You wont be disappointed.
Reviewed Nov. 16, 2019
I would hug the staff if allowed. Great customer service and very knowledgeable about the area. Great recommendations. And they Laughed at my jokes. I would definitely stay here again. Best deal overall.
Reviewed Nov. 11, 2019
Had 2 rooms at Motel 6 Conway Arkansas...The curtain was ripped, a large hole was patched in the bathtub, and the chair and ottoman had truly obscene looking stains. Made reservations for two rooms, single beds, non-smoking, but it took over half an hour to have their mistakes corrected and get what we had reserved. Not recommended.
Reviewed Oct. 25, 2019
The Motel 6 at 8285 Phillips Hwy in Jacksonville, FL, just south of Baymeadows Road, is an excellent motel in every way. General Manager **, and Assistant Manager **, and **, and all of the staff, are all exceptionally nice and will always help whenever there is any difficulty or concern. For example I had a concern about certain noise, and they resolved that situation immediately, and on another occasion I had a concern about some cigarette smoke, and they also resolved that situation right away. I would recommend this motel to anyone who wants to be sure that the managers and staff really care about the guest and are wonderfully nice and helpful at all times.
Reviewed Oct. 24, 2019
I made a reservation for a senior disabled relative for 3 nights. I called Motel 6 and got their reservation call center. I didn't know: they have an internal war going on between their reservations call center and desk clerks. That no one at Motel 6 can agree on policy for reservations. And policy is made up as their desk clerks please. The customer is always wrong. The Motel 6 reservations call center made my reservation very quick and easy. No problem with 3rd party, just have relative give authorization code and show ID. I asked several times if I or she needed to do anything else. Nothing else needed. I got an email confirmation, including approval of authorization of 3rd party reservation. All set.
She arrived only to be told that 3rd party reservations weren't allowed at that motel 6 by the hotel clerk. She was Not allowed to check in. Desk clerk canceled my reservation. The desk clerks have all the power to do anything they please. It took three motel 6, and in a different city, just to get a clerk that would accept 3rd party reservations without other requirements. Each motel desk clerk had their own different set of rules. The Night Clerk was very nice at the 3rd motel 6, and got her a disability room even though by now quite late at night. She was enjoying her stay away from home so I made an extended reservation for one more night, early on the last morning. And I got the confirmation email at 7:11 am for the extended 1 night. I let her know everything was approved for 1 extra day to relax before leaving.
At about 11:30 am (hours after the reservation had been made for 1 more day) DAY Clerk, a evil minded, mean spirited, rotten, despicable, obnoxious, sadistic person Called her to rudely cruelly berate her and order her out of the room in 15 minutes. That my extra day confirmed reservation was not being allowed by this completely obnoxious incompetent clerk. She wouldn't even allow an extra 15 minutes to take a shower, she refused and ordered her out in 15 minutes no exception. She canceled my reservation, just like the 1st clerk 3 nights before had.
I spoke to their so called customer service for Motel 6 (No managers). All they did was call the sadistic incompetent hotel clerk and parrot what she claimed: That my 3rd party reservation was not allowed. (My relative had already been with them 3 nights on my 3rd party reservation which was allowed by this motel when she checked in 3 nights before.) That I had used their reservations call center and it was not allowed to extend room reservations except by desk clerks not the reservation center. (Obviously they are having a power struggle internally but they have no right to kick out customers with Email Confirmed Reservation just because of a petty battle between hotel clerks and their own reservations center.) And if only desk clerks can extend stays, then why did the reservations center not tell me that and direct me to the desk clerk. Total BS.
Motel 6 and their desk clerks can never be wrong, and the customer must always be wrong. Their final solution: that after my senior disabled relative had been so obnoxiously harshly ordered to leave, she should have checked out, and then rechecked back in paying for another night (on her own). They act like obnoxiously ordering a senior disabled person out of her room in 15 minutes, who had written reservation confirmation for 1 more day, Was not to kick her out, Just to force her to recheck in through the desk clerk instead of through their own reservations call center, To satisfy the sadistic power crazed totally incompetent desk clerk. The clerk certainly didn't invite my relative to continue to stay when she so despicably inexcusably kicked her out.
Motel 6 is Insane. And totally disgusting! Email confirmation by their Own Reservations call center are Worthless to them. They will Not honor them and the desk clerks have the power to cancel reservations on their end. Each desk clerk decides policy and has final say. Not just motel to motel, but each desk clerk at the same motel. There is no authority to regulate motel clerks nor provide a uniform decision. They apologize for the obnoxious treatment, but not for refusing to accept a Confirmed Reservation by their Own Reservations Center and kicking out a paying customer. If they don't want 3rd party reservations, they can just say No, Don't say Yes and then mistreat the customer. Despicable people.
No one from the Top will take any responsibility nor accountability. They seem to have no managers. Desk clerks are given the power to do whatever they please. Their corporate office won't let anyone past the operator, that it's not their problem. Their so called customer service won't do anything about itnor provide any compensation. They claim they can do nothing. And nothing is wrong. They did not charge for wrongfully cruelly kicking my relative out of her room, so everything is fine. Our fault for 3rd party reservation, and for using their reservations call center, and not rechecking in through desk clerk. Email confirmation meaningless. Their having accepted 3rd party reservation for 3 nights, meaningless. That they are invalidating their Own Reservations center, no problem.
They have major internal problems With no authority to direct nor resolve. So the customers are the ones blamed and mistreated, and left out in the cold. We the customers to not count for anything with Motel 6. Their bottom line is they don't care, they will not make anything right. They will not compensate, they will not address the problem. Their clerks can do anything they please. It is we the customer who must be always wrong. We the customers are worthless to them. Room: low water pressure in shower. Towels scratchy. No fridge, no microwave, etc. They provide bottom of the barrel and treat their customers the same.
Reviewed Oct. 19, 2019
My experience there has been for many years since 2015. I moved back from Texas. Mikki the manager made me feel welcome home. Mikki is still there but new manager Tonya is rude and made it terrible to be there. After the murder above my room I was kicked out and put on the do not rent list after being there for two months. I was $2 short and kicked out 'cause Tonya wouldnt take payment after 11:00am. I had the money to pay for another week after 3:00pm. Tonya sucks. Motel 6 dont go.
Reviewed Oct. 14, 2019
Orangeburg South Carolina Motel 6 never cleans their rooms, never has clean towels in the rooms, I am never staying here again. The manager was rude when I ask if my room can be cleaned and have clean towels....
Reviewed Oct. 14, 2019
As I walked into the office, immediately Laura greeted me with a smile and the usual, "Hi how can I help you". Laura's customer service was wonderful during my entire weekend stay at Motel6. Chino CA.
Reviewed Sept. 27, 2019
Checked in rooms were in back corner, they said they could not change rooms or return our money! I have taken pictures, cockroaches, toilet seat does not fit, bathtub is filthy.. I won't ever go back!! I wished I could post pictures.
Reviewed Sept. 9, 2019
I just checked into Motel 6 tonight, and Marsha had checked me in. She is super polite and authentic, and after looking for a decent room all afternoon with no success and much frustration, she had somehow managed to make my day seem much better when I finally got here. Thank you very much, Marsha, I really appreciate your professional yet casual courtesy. 5 stars, easy.
Reviewed Sept. 6, 2019
We stayed at Motel 6 when we evacuated for hurricane Dorian. Stayed at Motel 6 on Impact Dr, Greenville, SC. All the signs on doors said Non Smoking. The room reeked of cigarette smoke. The bed and sheets did, also. For 2 adults, only one large towel and 2 small towels were given. We had to request another large towel. How are 2 adults supposed to shower with one towel? Tiny little soap bar. No shampoo or conditioner.
However, the worst thing was the floor was dirty, maybe not ever mopped. My husband forgot his sandals at home. The floor felt so sticky, he had to use a towel to stand on. The maid obviously cleaned the bathroom, made the bed, but, never ever mopped the floors in years. The temps were in the 90s for the 4 days we stayed. THERE WAS NO ICE MACHINE! This is the first and only motel/hotel that did not have an ice machine. No ice machine, so, of course, no cups. No excuse for this. Finally, there were vagrants living there, smoking and hanging outside late. Beer cans were not picked up.
Reviewed Sept. 6, 2019
The first room assigned to me had water all over the floor. I was then given a different room. It did not look clean, and the bed covers (two beds) were stained. The TV channels available were very few; the TV experience was a turn off. The quality of the TV monitor was poor, and the images not sharp. It was very difficult to open the entrance door, and I needed assistance on several occasions during my (only one night) stay. The bathtub was slippery, with no mat to give me stability.
Reviewed Sept. 3, 2019
Stayed at the Motel 6 in Klamath Falls on South 6th St. The beds were so bad you could feel each spring whenever you even moved on it. The front desk person was rather rude when price was discussed. The ice machine was broken in 80+ weather. The only good item about the Motel was the pool was clean and the grandkids loved it.
Reviewed Sept. 1, 2019
Happen to stay at the Motel 6 in Duluth Minnesota 200 S 27th Ave W, Duluth, MN 55806•(218) 723-1123. While staying 1 night, we encountered numerous drug use rampant throughout the motel. Numerous young prostitutes coming and going out of rooms. I always thought that a Motel 6 was going to be a pleasant stay, apparently not. First visit to one and will be my last. 1 small bar of soap 2 towels no shampoo for 3 person 2 bed stay. Towels and shampoo and extra soap was available at a cost of $5. For small bars and smaller bottles of shampoo. No morning coffee no breakfast just a ** of a room, and a lousy motel run by a has-been company apparently. Please avoid this place at all cost. I travel A LOT for business with partners, this was the worst I've seen in 30 years. I guess they do leave the light on...prolly for the hookers and drug dealers. Not worth the 1 star....
Reviewed Aug. 27, 2019
I had a really TERRIBLE experience at Motel 6 Victoria Airport! DON'T BOOK IT!!! I stayed there for 4 nights and no one came in to clean my room and gave me clean towels!! I tried calling the front desk and no one answered. I tried to complain at the front desk the next morning and the General Manager MAKAYLA ** was very RUDE. First of all, NO APOLOGY at all. Not only that, she blamed me for not having the proper sign up and that was why the maid did not come in. THAT WAS TOTALLY NON-SENSE!! If the sign says "MAID, please have this room made up soon as possible.", I assume that was the right sign.
I even phoned on the 3rd day and requested someone to clean up my room before I left; however, my room was not cleaned that day. And when I brought the sign in to clarify if I had the right sign up, the manager accused me for being rude to her. I am not asking for a 5-star hotel experience, but I don't deserve to have crappy service like that. And I am very surprised to see someone who works in SERVICE industry to provide that kind of service.
Reviewed Aug. 26, 2019
My boyfriend stayed one night in the hotel. Upon check in, they put him in a non smoking room despite requesting a smoking room. He ended up having to change rooms and being late to a business meeting because of this. When he returned to his new room at midnight, he found the tv didn't work. Not okay for him trying to sleep because people yell outside their rooms constantly. He had to switch rooms yet again and ended up in a room that had a used syringe outside of it, we even took a picture to show the front desk. When all of these issues were brought to the employees, they gave the run around until finally offering a refund while keeping 20%, this is even said on a confirmation page he received from the Motel. Totally acceptable.
Until he goes to his final business meeting and finds through his account activity that they had charged his account the money he is supposed to be refunded. When we called the motel, the employee Shaun chuckled at our frustrations and gave yet again the run around until he finally agreed to discuss things with his manager. We aren't sure if the refund is even going to come in but we will be discussing this without bank and lawyer friends. DO NOT STAY AT MOTEL 6. TERRIBLE CUSTOMER SERVICE.
Reviewed Aug. 12, 2019
This place was awesome for the price! Beds and bathroom was clean... Front desk lady Heather was amazing, such a sweet girl and so very helpful. Completely amazed by my experience at this hotel. Kingdom City, Missouri!!
Reviewed Aug. 7, 2019
The hotel advertises acceptance of online credit charges for hotel rooms but on arrival they refused to accept online credit charges and demanded a cash payment. When I complained to Motel 6 corporate HQ they reversed their decision and returned my cash, then charged my card for the room. Upon checking out the next day I was informed by the hotel management that they were blacklisting me from their property in the future for complaining to corporate HQ on the violation of their own written policy. I am very disappointed that Motel 6 would allow such unprofessional conduct among their franchise managers. This whole incident has given Motel 6 a black eye from my perspective.
Reviewed Aug. 6, 2019
I checked in to Motel 6 Youngerman Cir Jacksonville/Orange Park FL on Sun. August 4, 2019. It's been great. There was one issue with the water to which Motel 6 staff got right on it and fixed the issue asap. The staff has been been great and even calling to check up afterwards to let me know it was handled. Good job.
Reviewed Aug. 2, 2019
Swat kicked in our door the first night because apparently someone was in our room but we were sleeping all night. Constantly hear people come in and out of their room. There is no quiet time. I don’t even feel like I can leave my room past midnight without something happening. Law enforcement everywhere but yet there’s never a conclusion. The motel can never give me answers and I have spent about $500 here already and they won’t even give me a free night after all this **. I would not recommend ever bringing your family here. They do not have managers here all day and there is no one higher to speak to other than the incapable front desk employees. I am disgusted and simply trying to stay in a motel with the service that they say they provide. I have moved floors thinking that would be help and it has not made a difference.
Reviewed July 29, 2019
I have stayed in cheaper motels and they had a refrigerator and a microwave. Motel 6 didn't have any of that in this Spring Hill, Florida location. They advertise breakfast included on Trivago but it is a lie, They don't offer it. The room smelled like humidity and when I returned at night my clothes felt wet! The worst part is that I didn't use my three nights that were already paid for so they said they were refunding me close to $100.00 but to my surprise a few days later this was another charge instead. Now they owe me close to $200.00 because they charged me twice instead of refunding the amount. I feel robbed. And when I called they said they had a refund in their records. I hope my bank can solve this claim and that I never need to stay in a place like this again in my life. Someone should make sure customers of this company are respected.
Reviewed July 9, 2019
I paid 120$ for one night at this motel. This staff sucks. They're rude and they don't do their job right. I seen ROACHES in my room, on floor in bathroom, on the walls. You guys honestly need to upgrade every member working here and upgrade your motel. This is sad. I'm about to send these pictures to the head of the company. There is also water leaking from the ceiling above sink and there is water leaking from air conditioning whenever I use it.
Reviewed July 7, 2019
I had a 4 day reservation. The Motel 6 in Harrisonburg had a very loud air conditioner. I tried to check out after 1 night but Flo said I would have to pay for all 4 nights. I told her I wouldn't and she got very testy. I stayed since I could not afford to pay a second time. The next day she accused me of having a second person in the room, which was false. She said her cameras showed a person entering, which was a friend that was there about an hour. She then pointed out her cameras were everywhere and she could watch everything I do. That creeped me out and I left. I feared for my safety and checked out, taking a big hit. Don't stay there. Flo ruined my July 4 weekend.
Reviewed July 6, 2019
Rooms are clean, staff is very nice. I felt bad that they were getting complaints about the ice machines not working or 1 dryer wasn't working. The staff is doing their best. I think there is a management problem. The place would be awesome if management kept up on making the outside of the building. Like bring in professionals to clean the outside of the building. I am not trying to say it's at all bad. More just keeping maintenance up, and most definitely spruce up the curb appeal. The Staff at Schiller park are 5 stars and need to be recognized for it. I will come back and have faith that you know this constructed criticism. Thank you. If you want to reply my email is **.
Reviewed June 29, 2019
It seem Motel 6 has become apartment building these last few years. I have been using Motel 6 as long as I can remember but the last two times I been there been people grilling outside drinking. This last time the people next door were smoking pot and it was coming into our room. Told the manager she was like "Oh sorry." Guess we will have to start checking into different Motels now because I'm done with them and at the price they have now it about the same as others rooms.
Reviewed June 28, 2019
Horrible motel not safe, clean or even up to par with health safety measures in roseville MN. (See google review for more detail and pics). Contacted Motel 6 customer service, "DIANA" is a real gem. Doesn't know policy/procedure to following up on complaints or even handling a complaint in general. She hung up on me and that shows she can't handle her job, definitely not her calling. Maybe a simple fast-food/gas stations position is more suitable. With service like this I can see why Motel 6 is lacking in all departments.
Reviewed June 23, 2019
Motel 6 on Brick Church Pike Nashville, TN. The worst motel ever, they have bed bugs, dirty laundry, dirty rooms and holes in the walls, you can expect to have unwanted guests in the bed with you and I'm talking about bed bugs because they won't Take care of them. They also have a registered sex offender living on property in room 166. He works in the Broken Spoke restaurant on property.
Reviewed June 19, 2019
I have stayed in Motel 6 before and actually worked at Motel 6 in Richmond, KY. I rented a room for several nights in Lexington, KY on 06/19/2019-06/21/2019. First, I found hairs in my bed. Second, the bath tub was nasty and I had to bathe with my flip flops on. Finally, I got ready to go to pool and they shut it down at 7pm and run everyone out. Why did I even rent a room if they have NO pool? Don't waste your money at Motel 6 ‘cause they are nasty! I won't ever stay here again! I stayed at the Motel 6 in Lexington, KY.
Reviewed June 15, 2019
I am staying at your Studio 6 Motel in Lubbock TX and will have to tell you this is if not one of the filthiest places I have ever stayed at in America and the time I was stationed overseas. The floors have not been swept or mopped, the couch is dirty and disgusting. This is my third and last visit to this establishment. My first stay last year was not a bad experience and my second visit was so so. However, this visit is the worst. I will advise any of my coworkers traveling to Lubbock from Dyess AFB to stay clear of your establishment. For the money I paid, I am sure I could have done a lot better!
Reviewed June 14, 2019
Motel 6 Billings Mt South. This motel is a nightmare. The front desk lady using breast pump and dog, no baby. Very abrasive by most staff parking lot and common very dirty. No microwave or fridge unless you ask? Up by 2 drunks, 6 am no security.
Reviewed June 7, 2019
I have been coming to Ft Bragg for about 5 years now, and every time, I am pleased with the overall experience of this Motel 6, the cleanliness of the rooms and the pool and spa area. Omie is always helpful in getting me the right room, and has been helpful with special details when I have booked the clubhouse for birthday parties, including posting a personalised birthday banner on the clubhouse marquis. Tim is always friendly, my son says he is the nicest one, he has even helped to jump start my car when I left my lights on and the battery was dead. There is plenty of parking, shopping is within walking distance and dogs are always welcome. Normally I don’t stay at Motel 6, but this one is a cut above the rest.
Reviewed June 5, 2019
I was staying with an individual who rented a room. I was not listed as an occupant of the room. In the middle of the night the individual pushed me, by force, out of the room with all of my belongings still inside the room. The next morning I talked to the manager to get my property. The registered occupant of the room told them they were my belongings and left them with the hotel. However, they will not give me my things without an ID. I can explain in detail what they have of mine. How can I get everything back as soon as possible?
Reviewed June 3, 2019
This motel opened way too early. Awful front desk service. Wake up call does not work on phone and front desk forgot to give a wake up call. There are no "do not disturb" signs as per their policy. Housekeeping a joke. Pay exorbitant amount to just get a bottle of water from a vending machine. Cable provider is a nightmare. Rooms set up for second bed to not even see the awful television when it does work. Have no expectations when you stay at this place.
Reviewed May 27, 2019
I'm not even sure where to begin. First of all the hotel has crackheads outside trying to sell you drugs, the rooms are gross, the beds have stains on them, not all the rooms have ice buckets or extra towels. I was given room 236 when I checked in, I went in the room and none of the outlets worked, the air conditioner blew out hot air, and the bed had what looked like bed bug stains on the bottom of the sheets. I immediately went to the office and asked for another room.
I was then given room 210 which only had 2 outlets that worked and the same nasty sheets on that bed as well. There was a guy outside that asked my husband if he wanted to buy any weed, pills, meth or cocaine. I highly recommend that this hotel be shut down and the building condemned. The guy in the office had a crappy attitude as if I forced him to take that job. The worst experience I've ever had at a motel 6, and I normally love that hotel chain. Never again will I stay in their establishment. This was in Charlotte, NC.
Reviewed May 22, 2019
I will never stay at this motel ever again!!! We checked in at 7pm on May 18th, 2019 with a reservation. They told me the room was ready since 3pm and I'd have no problems. After arriving we had to wait an extra 15 min for the cleaning guy to finish cleaning the carpets with a carpet cleaner everything was left soaking wet. Why on earth would you clean carpets as soon as we get there and get them all wet?!? The carpets were wet throughout the rest of my stay there and it smelled so bad (like wet dog and smoke). Non smoking room btw!! I don't know what happened before we checked in but the room was obviously occupied. Besides we checked in despite what they told us. I had to leave the air on all night to have circulation (even though it was cold outside!) but I still couldn't sleep from the smell. It kept giving me a headache. Not to mention I had to leave my shoes on all night because the carpet was wet!!
Also for 230$ a night which is what I paid (they said that was the normal price however when I looked online average prices showed 65-85 which is honestly what this place is worth) I expected something nicer. We had cold stuff to eat and drink but the room had no refrigerator!! How can a motel that's 230$ a night not have a mini fridge or a microwave!! I called the front desk because my stuff would go bad if left out and she told me they some of them share a fridge in the front. I will not leave my food and drinks in a community fridge. I ended up throwing out all my stuff I couldn't keep it overnight anyways. What kind of motel is this?
Also the furniture is all marked up and do not look behind any of it - they clearly don't clean their rooms!!! The TV had static on every channel so couldnt get a clear picture. There was no dvd player to watch a movie. I ended up going to bed at 9pm and checked out early at 830 am. This was the worst night away from home I have ever had in my life not to mention the most expensive for such a horrible stay. Do not stay here! The place is nothing as described and definitely not worth more than a 60$ a night stay.
Reviewed May 20, 2019
Myself and friends checked into this motel. My friends' room had bugs in it of 2 kinds, one looked like a roach or beetle, and the other kind looked like ants. Lots of them, mostly in the bathroom area. We did make the motel staff aware of the issue, however they were unwilling to either deal with it, or move us to a cleaner room. Make your own call on this one, but I think the staff should have been more willing to assist with this.
Reviewed May 14, 2019
I think Frankie is the Greatest (Motel 6 - Orange Park, FL 6107 Youngerman Circle, Jacksonville FL 32244). She provides me with a scope of Motel 6 reservation and location of Philips highway, Youngman Circle and Baymeadows. She suggests rates change Sunday through Monday so to keep up with Motel 6 rates go line research different rates and location. This creates quality service for Management of Communication, Time and Travel. Building investments with Motel 6 services and locations implements great shareholders experience for Motel 6 stakeholders Motel 6, Studio 6 or Hotel 6 properties.
MarQuetteus
Reviewed May 6, 2019
We stayed at Motel 6 in Hartford CT. The floor had something that had spilled and dried. Dirty. Pubic hair on the bathroom floor. Bathtub, dirty. The room had 2 beds. One had black chunks of something in between the sheets. Obviously had not been changed. Someone tried to get in our room after we checked in. We had the privacy bar on. I'm glad we did. We will never stay there again.
Reviewed May 2, 2019
I just had the worst experience ever with the staff at Motel 6 in Rancho Mirage. I'm in the middle of a family emergency. I was unsure if my ride was coming for me so I borrowed money to get a room, however fifteen minutes later my ride showed up to take me the hundred miles I needed to travel to meet up with my family. I never even entered the room, so I asked the lady at the front desk if you could have a refund. I was assured over and over that once she had enough money in her drawer I'd receive it. I waited for over 6 hrs only to be cussed out by the manager named Connie in the morning and told I would not be receiving any type of compensation. Even though I was promised a refund from her night clerk. Now I feel really cheated of the time my family needs me the most all because of the unprofessional staff at Rancho Mirage Motel 6.
Reviewed April 30, 2019
I stayed at a Motel 6 in Palm Springs CA. 3 nights for $525. Much to my surprise I found that there was NO shampoo or conditioner provided. I had to buy each from the vending machine in the lobby for $2.75 each!!! I had to ask for additional towels, a hair dryer, and drinking cups. None of these were in the poorly furnished room. I will never stay in a Motel 6 again.
Reviewed April 25, 2019
I stay at Motel 6 in Ft Collins CO and I have to say the front staff is great. Whenever you go into the front desk Maleah the front staff is all ways there to meet you and she will go out of her way to make sure you are happy with your stay, you could not ask for a better person to help you. Thank you for everything. Great person.
Reviewed April 19, 2019
The front of the motel looked good but there is another story. The room was not clean. Not housekeeping. I had to call to get room clean. The first time was to get the floor swept. This was the just after checking in. The towels was dirty hanging in the bathroom. Spiderwebs in corners of room. The second time was day 2. I was waiting on housekeeping to come clean the room and fresh sheets. No one came but I heard their carts being pushed passed the door several time.
I was getting upset by now. I had to walk down to front office to get room clean. He came and did nothing. Handed me the broom, trashbags, sheets. I had to change my owns, sweep my own room, and put trash bags ever sheets in can. Not one time that he entered my room. I had kids with me so I kept calm. I did not drive 600 plus miles and pay $170.00 for this this. Pay the extra money and go to a quality motel or hotel. The sorry part is that the manager lived on site. Cleanliness was ridiculous. NEVER AGAIN!
Reviewed April 14, 2019
Oh my God I saw a cute puppy getting mauled by a couple of dogs. My children were crying and scared of these two giant dogs killing a little puppy. What pissed me off is that the dogs were allowed to remain at Motel 6. And no staff members asked the owners of the puppy if they were ok and if dog needs treatment. Very sad. Hope puppy makes it.
Reviewed April 2, 2019
It is literally 9:06 pm and I’ve called the front desk five times about my heating system not working. I’ve been calling since 6:30... 4 times (by two different people) I’ve been told someone would be up to look at it, once I was put on hold by a Sonya whom never got back on the phone. My room smells like smoke and the door and window have a draft. The conditioning unit is old and broken. I’ve tried speaking with a supervisor but was told no one was available. I hate that I spent my money here.
Reviewed March 29, 2019
My husband, daughter and myself stayed at Motel 6 and it was great. The room was clean and well stocked. The updates to the rooms are really nice. The towels, sheets and bedding were very clean and the room smelled amazing. The bathroom was spotless. The motel is quiet all night. We all slept like babies. The cleaning crew were so nice and polite. They made sure we had everything we needed and wanted. When they promise to bring something back they always did. The front desk staff was super. They were polite and so friendly. Shoutout to Sandy (housekeeper), Channing (front desk), Demetria (front desk), Marie (front desk) and to everyone else who names I didn't learn. Overall the rooms are clean, staff friendly and the prices are right. Thank you all.
Motel 6 Company Information
- Company Name:
- Motel 6
- Website:
- www.motel6.com
