Motel 6

Motel 6 Reviews

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Motel 6 Reviews

Stars Rating

  • 32%
  • 7%
  • 2%
  • 12%
  • 47%

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    Page 3 Reviews 35 - 235
    Customer ServiceStaff

    Reviewed May 12, 2022

    I had booked a room in Brooklyn Center, Mn for my daughter for the evening and the front desk worker was having an issue navigating their system. I phoned customer service to see if they could intervene and assist this individual. I spoke to 4 people and all of which told me my daughter could not stay there and they would not refund my credit card. I was taken back at the customer service people. I have never in my life been treated so poorly by an organization. I was merely attempting to find shelter for my child for the evening. I would not recommend this establishment to anyone. And on top of wasting my time, I need to file a dispute with my credit card company for the charge!

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    Customer ServiceStaff

    Reviewed April 29, 2022

    Tell Tom a sad story. Okay on April 28 approximately 6 pm. Sarah, my female fantastic friend, used her cell phone through secured a handicap ready room at the Motel6 addressed 1800 N.E. 7th st Grants pass Oregon. Within 15 minutes we arrived on site to check in. Immediately she realized an error was made and the reservation made was for April 29th. At this time a cancellation was entered timed at 633. I Mitchell rented another room with my debit card.

    Before checking out Sarah followed up on our cancellation/refund of 90 some dollars. sent this motel an E-mail requesting a sign off for our refund. So Sarah called the office informing of the E-mail, and requesting the sign off reply to booking, she was told sure. Within a minute she was notified by booking, motel 6 signed but declined the refund. So I walked in the office explaining our situation. The manager, Michelle ** informed me motel 6 policy clearly states 24 hours notice required for cancellation. I reiterated the mistake that was attempted to be corrected immediately. Michelle ** stated, "No sir the cancellation wasn't put in until 10 pm. No refund."

    I returned to the room and Sarah said "see, cancellation requested 6:32 pm on 4/28." So I proceeded to the office, showed mgr ** the time of the cancellation at 6:33 on Thursday 4/28. She stated I have no way of seeing this information. I asked again for my refund informing mgr. ** I am disabled on social security, my friend mobility depends on a prosthetic leg and social security, we cannot afford this on our meagar income. Mgr. ** said, "Sir policy is no refund." Angerly I informed her there is not a possibility of the 24 hour notice due to less than at initial renting this is not possible to do. Mgr ** very nastily stated, "Yes sir you are right. It is not possible to notify satisfying motel 6 policy, you should have read this before you rented and decided not to rent." I states you are going to keep our money really, mgr ** again informed me no refund. I was furious!

    I stated to mgr **, "My son has a large social media following. If you're proceeding keeping my money motel 6 will get blasted all over the internet." She even nastier told me, "Are you, that is a threat, are you threatening me?" Immediately I said no threat, that's a promise. Mgr. ** stated, "that is a threat, leave the property". Replying "yes name". I walked away. So we sit not refunded. Treated unneighborly at Tom's. We'll keep a light on, maintaining policy enabling them to refuse refund on a simple booking mistake from disabled people immediately correcting a simple booking error to forfeit moneys they can't spare.

    This is just wrong. This wasn't a waste of their time needing punishment. This was an overlooking accident by disabled getting older folks trying to find a light on, only finding robbers taking and keeping moneys with a policy impossible to satisfy. Please if you are AARP aged, avoid, Toms light it's only sucker trap and you cannot win.

    Customer Service

    Reviewed April 29, 2022

    Had reservation but when tried to check in, was turned away because they had "no rooms available." I told front desk we had a reservation and as I was looking for my confirmation email, was told, "hospitality didn't clean the rooms. No CLEAN rooms available." And then was very rudely told that "There's a LaQuinta down the street." And, then I was charged a no show fee. Called their customer support number, and sent email a few days later, showing that I was actually there to check in at the time I stated, from my GSP location service. I haven't heard back from anyone about refund. Will never stay at Motel 6 and will never recommend to anyone.

    Customer ServiceStaff

    Reviewed March 24, 2022

    The girls behind desk today were very kind and helpful. I had some issues with my room not having a shower curtain and they were busy but did not forget me. Also no trash can was provided in my room but they again made sure I had everything I needed and provided me with extra towels. This place has changed a lot since my last stay. I was very thankful they solved my issues and had awesome team work and customer service!

    Customer ServiceStaff

    Reviewed March 19, 2022

    Motel 6 -Plano Texas; 2550 Central Expressway. Roaches in the room, water comes out of shower head like mist, cigarette burns on linens, and bathtub, linens on bed dirty, towels are dirty and raggedy, dyed blue to hid stains but stains are still visible, dust on bathroom fan, spider webs on ceiling. I have pictures! During check in, police was knocking on someone’s door. Second night, ambulance was called- lady claimed husband stabbed her and fled. 2 nights later, ambulance was called again for someone else. One night, was returning to room and smell of ** was overpowering! Staff is very rude - from management to housekeeping! The only reason for 1 star is because it is required!!! I wouldn’t give them any stars!

    Customer ServicePriceStaff

    Reviewed Feb. 20, 2022

    My experience with this motel absolutely shocked me and has changed my view of Motel 6 totally & probably forever. It happened when I stayed there in Big Bear City, California on December 24, 2021. Admittedly a busy time of the year and a ski resort with many roads closed because of snow, but not an excuse for what they did. All motels in town that were reasonably priced ($60 to $150) were full. Only really nice ones that wanted $500+/night had any rooms, so I was surprised this place had any rooms at all, but I soon realized why. Imagine my shock when I was charged over $400/night. You must be kidding! $400+ for a Motel 6? A total OUTRAGEOUS RIP-OFF! So why did I pay it? Because in this instance I had to, because by that time everyone was full except them, many of the roads were closed and I wasn’t sure I could make it to the next town.

    I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also.

    There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product. defines and describes Price Gouging as .... “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”.

    No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even put a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us keep our prices low”. WHAT....REALLY?

    I had to bite my tongue to keep from jumping down her throat at such a lame excuse as that, and I felt insulted that she figured I might actually be stupid or naïve enough to believe and accept that explanation. She compounded her ** by telling me that was their normal prices, which was of course a bold-face lie. So, as well as being crooks, she was a lying sack of **.

    For many years I frequented Motel 6 and was reasonably happy with the company. I looked for the newer motels, if possible, which are a better value for what you get, because many older ones are not kept up and can be pretty bad. I have even defended the company from nasty remarks by many people of how bad they are by sharing experiences probably with those older properties, describing them as filthy, rude, ugly and even coining pet names for them, such as “Roach Motel”. I told them to try the newer and better maintained ones if possible before judging them. NO MORE!!! I will now look for another motel chain to patronize and I will no longer recommend or defend Motel 6 to anyone and will tell everyone I can about their gouging practices. They will never see me again.

    Sales & MarketingPriceStaff

    Reviewed Feb. 2, 2022

    On Saturday, January 29th I booked a room online through Priceline for two nights at the Motel 6 located at 750 Morse Rd Columbus, OH. I was charged $122.00 plus a $50 deposit at check-in. I then went and paid cash for two more nights at the same price. This morning I wanted to pay for two more nights and was charged $90 for one night. Now, I understand that the original price was probably a discount for booking online but to raise it that much is ridiculous.

    For $90 I could get a room at a much nicer place that would at least have a microwave and fridge. I have stayed at a couple of Motel 6s in the Columbus area and NONE of their prices are $90 a night. In fact, the most I see are at about $65 a night at other Motel 6 locations in my area. If you're looking to stay at a Motel 6 in the Columbus, Oh area don't choose this one. The people are obviously scamming their guests out of money. I have written to Motel 6 and if this situation is rectified, I will update my review.


    Reviewed Jan. 21, 2022

    I felt welcome and homely and we were treated respect and the service and staff were very helpful, polite. I also like how precaution is taken to prevent the spread of COVID, practice of social distancing and washing hands with provided sanitizer.


    Reviewed Dec. 30, 2021

    Blood, Bugs, Boogers, Spit, trash PLUS MORE! In a world of Air BnBs it's absolutely no wonder that people are switching to alternative housing for their places to stay while traveling. We walked into what could be described as a poorly cleaned up CSI crime scene in room 337, complete with blood, spit and boogers on the walls, dead bugs, alive bugs and a sticky substance on the night stand. Trash underneath the bed, a randomly placed highlighter pen on the bathroom floor and a non-draining sink in the bathroom. One of the rules that was very specific when we checked in was that there was zero smoking in our room but yet, the whole hotel smelled of ** and cigarettes, which was clearly covered up by a tropical perfume scent.

    While I agree that I chose this room to save some money, the reviews were decent and the price was cheap, but never would I expect blood and boogers and spit. Some small dead flies, sure. 40-50 dead small flies, could have possibly lived with for the price. Everyone that we passed in the hallway and outside the building was high. Again, no problem with that but a slight turn off for me because I have a six year old. The front desk ladies were cool about it for the most part. The one who gave us the refund was pretty cool about it and I made sure to be a nice client of theirs when I came to her and let her know we weren't staying and that we wanted to refund. She had no problem giving me a refund and I did mention that I could show her the pictures of the blood and other substances but she said that she didn't need to see any of that and that they would take care of that. I still won't stay at another Motel 6 ever again.

    Reviewed Nov. 28, 2021

    I had to stay here a month and it was a lot stress but they made me feel comfortable and welcome. I will stay there again if I hahaha to and yes the same one

    Because everyone is nice out there. It was nice there.


    Reviewed Nov. 12, 2021

    I have been staying at the motel since the middle of October and I’ve had such a great experience with the housekeepers. The people in the office they are very helpful and kind. I actually move my dad down here and he’s been staying in their rooms and they’ve been very helpful with me to make sure they’re checking on him and his experience there is just great.

    Customer ServiceStaff

    Reviewed Oct. 24, 2021

    The only reason I dont give it 5 stars is because of one individual here by the name of Marsha. I've been staying at this Motel6 since March 1st. I've gotten acquainted with most of the staff since I've been here and some look forward to saying hi to my dog Leo. Sonia the general manager has been the definition of a leader and hard worker who serves by being the example to those around her. Her staff hold her in high regard due to always being on top of things and doing everything in her power to make one's experience pleasant.

    The building itself is pretty old and it's in need of a heavy restoration but maintenance do everything in their power to be on top of things when it comes to maintaining the property. Ever since the pool opened again best believe that is always clean and ready for one to enjoy it. When it comes to individuals checking in you can expect to come across sketchy people but the staff nor the location have no control over that but they do have security between 8pm to 6am and they enforce the rules and stay on top of difficult guests. When there have been incidents, they're quick to resolve them and have Dania Beach police station less than 2 mins away who always handle the situation when need be.

    People need to understand that this location facilitates guest with pets and their laundry staff work really hard like Ericka who has gone above and beyond for me making sure my sheets and sheets overall are up to standards. The cleaning crew here always make sure that my mom and my dog Leo are comfortable which makes me appreciate the staff here that much more except Marsha who must have a book of complaints but yet she is still employed as a front desk staff member. She belongs back in being in charge of the cleaning crew because as a front desk agent she lacks the common sense and who feels she's part of management when management is not around.

    Overall my experience till today has been great but thanks to Marsha I'm deciding to leave because I now feel Marsha has made things personal. Individuals like her DO NOT BELONG at the front desk. Individuals like her need to be kept in the back away from guests because she is great at tarnishing people's experience here and the rest of the staff. One more thing, everybody including the people who work here TOLERATE her but nobody likes her. When you come to the front desk to check in ask for the person's name and if it's Marsha, talk to management because she will make you want to go to another location because that's how difficult and ignorant she is.

    I've spent over $13,000 since March 1st, I dont expect any sort of special treatment but I do expect to interact with individuals who know their role and position, not individuals like Marsha who lives in her own world and plays victim and is rude when one is trying to talk and tell her thats she's completely out of place and in the way she interacts with guests.

    Customer Service

    Reviewed Sept. 29, 2021

    You have to be crazy to stay in a Motel 6. My last experience I made a reservation on my phone while I was one hour away. When I arrived I was given a totally different rate, I said "here is a copy of my reservation", to which I was told there nothing they can do about it. I later called motel 6 customer relations and was told the same thing. Spend a couple dollars more and go elsewhere, you'll be glad you did. I will never stay in motel 6 again and I will not reimburse any employees hotel stay if it is motel 6, good riddance to an awful company.

    Customer ServiceStaff

    Reviewed Sept. 20, 2021

    Beware of your stay at Motel 6, Southington CT. Our room was very dirty, bathroom dirty. Tv didn't work. Manager Mr. ** did not return our calls, and finally after staying on hold he spoke with us and refunded only $25 of our rate. Very dissatisfied with the customer service.


    Reviewed Sept. 18, 2021

    On September 4th, I booked a refundable room at Studio/Motel 6 hotel on Booking.Com. I went straight to the hotel and the agent showed me the 1st room. I told her I did not like the room. She then showed me a 2nd room that had a bad smell. l told her that I did not want to stay. I never entered either of the rooms and I only looked inside of them. I was at the property less than 15 minutes. I also booked and cancelled on in less than 30 minutes. Before leaving I asked the agent for paperwork. She said that they did not have a printer and she could not give me ANY receipts or any kind of paperwork. I got no receipts for the charges or for anything at all; yet she charged my card $173.59 and $50.00 making a total of $223.59. I filed a complaint with the Motel 6 and got a case number but I have not gotten any of the money back.

    I sent Motel 6 papers showing that I spent the night of September 4th at a hotel across the street from the Motel 6. I also sent them the Booking.Com papers showing that they cancelled the booking with a $0.00 charge. Yet it's been almost 3 weeks and they are still holding money for 3 nights plus a 50.00 deposit when I never even stayed there.

    Sales & MarketingPriceReliability

    Reviewed Aug. 29, 2021

    I booked a room at the Motel 6 in Norfolk, on Military Highway for a few days, while I am waiting the completion of my new lease, and although the room was nice enough, I could not have a reliable internet connection despite fact that it is advertised when booking the room.... The internet seems to cut out every 10 minutes or so, leaving me unable to logout of accounts that I have logged into sporadically. All I wanted to do was check my Emails, and after logging in, and checking a few of them, the wifi apparently cut me off for some reason, and I could not logout. As such, I ended up having to close the browser while still logged in, and so called the front desk to hear something to the effect of 'Sorry, but I do not know anything about the WiFi', and being told that she will ask the manager about this for me. This is unacceptable to me, as I paid full price for the room, and did not want to get half of what was advertised. Thus, I will not be booking anymore with Motel 6, and I would suggest that anyone who read this does the same!!

    Customer ServiceStaff

    Reviewed July 12, 2021

    I stayed at Motel 6 for a few hours from 3AM to 11 on July 6. Because it was the 4th of July weekend there were almost no rooms available, including Motel 6. The very kind woman managing Motel 6 in Klamath Falls - Cindy was her name - was kind enough to encourage me to stick around for a while because she was anticipating a "no show" and she would be able to release the last room to me. It was a smoking room (I'm not a smoker) and she went to the trouble of doing an extra bit of wiping, spraying, cleaning to try to remove the lingering smoke odor, and did so with some success!

    She was also very supportive: I had driven to Klamath from Ashland looking for my son, who had been riding a motorcycle from Salt Lake and was overdue. I thought maybe he'd broken down or run out of gas on the hill between Klamath and Ashland where there is no cell service. She listened to my worries and helped me to relax a little. And while I was talking to her, my son called from Lakeview. He had been out of range. As soon as I hung up with him, she gave me the room! All worked out. Bless Cindy!

    Profile pic of the author.

    Reviewed June 22, 2021

    Paid way too much for the quality of room. $121 to Expedia then $72 for deposit upon arrival. Only 1 towel, no amenities, hair in shower, dirty floor, walls, Stained bed covers, Swimming pool was drained. Front desk clerk was nice.

    Customer Service

    Reviewed June 15, 2021

    Very good customer service. FRIENDLY CLERK. Helpful, clean, environment. I would definitely stay here again. I enjoyed my stay. And I would refer my friends and family to stay here. Also so if you're planning on taking a trip if I were you I would definitely stay at the Motel 6.

    Customer ServiceStaff

    Reviewed May 30, 2021

    Concerning my stay @ Motel 6 in Grand Rivers Ky in MAY 2021. Inside my room, At first glance- it did not seem that I had made a good choice. I had made my reservation before I left home or I probably would Not have stayed there. I was exhausted and just wanted to sleep. The lady who checked me in was very sweet and helpful. I went to my room (this is during the COVID Virus). I always travel with a large can of Lysol. I got the lysol out of the car and began to wipe down everything that I thought I might touch- to my surprise, I did not end up with a brown cleaning rag. They had linoleum on the floor (the place I tested there was also clean).

    The room was dated, the bathroom was dated. Having said that, It had a microwave, it had a small refrigerator, it had a table, it had wi-fi, it was quiet, I slept well. I ended up booking 2 more nights- I called the front desk and the motel booked them at the same rate I got online. Yes you only get very few towels etc, when I booked the extra nights- I was asked if I wanted room service- I declined but I did gather up my towels and exchanged them with the lady who was cleaning the rooms. If you are looking for a fancy room with all the frills - you will be disappointed- if you only looking for a clean room and a good night's sleep you will be satisfied. The reason for 4 stars and not 5- the remote control had really old batteries and it was hard to get it to change channels and the towels were very thin. Other than that, it was a clean and cheap hotel and that is what I expected.

    Customer ServicePriceStaff

    Reviewed March 26, 2021

    **** I have stayed at many other Motel 6 locations, all over CA, and have always had exceptional service.**** At Motel 6 Twenty-nine my stay ended up a nightmare. Staying longer than 1 or 2 nights could be a disaster, especially if you are a considerate person expecting same and don't drink or use drugs. The folks who merit stars Jill, desk, Josh the maintenance fellow, and the entire cleaning staff. If you only encounter these folks during your stay, you will have no trouble- so nice, all love animals.

    I am a local home owner who needed major plumbing repair and flood damage restoration. I couldn't stay with friends or family due to COVID-19. The fortunes I spent on my stay, my lack of alcohol and drug abuse, and advanced age made me an ideal guest. The management, clearly was fine with meth users all over the building; but took an immediate unjustified dislike towards me, without any legitimate reason.

    The ugly attitude, lack of civility, and grandiose illusions of power, of mgt. (Don't remember her name; she is heavy set with very long hair and a sour expression making a potentially attractive woman ugly) is a clue that my ** Lives Matter Face Cover was part of it. Can't say for sure. Definitely these incompetents didn't appreciate my legitimate complaints, confirmed by guest services, front desk refused to do anything about, and randomly made up rules to justify inaction. My legitimate complaints, to guest service, for desk staff inaction 1) on smoking outside my window (CA Law is 20 feet from building) 2) general manager taking off her mask to deliberately shout at me 3) inaction on people invading my space without masks; when I did his job, and told them to put masks on one of them spat on me.

    The final blow was a staff person attempting to enter my $179 a day room without knocking or announcement or explanation; I had the audacity to call the front desk; the twenty-something guy, Eric, at desk said staff person could enter my room whether I was there or not; guest services denied that this is their policy. These particular desk staff persons (Heather, Eric) and manager mentioned above retaliated to my audacity to legitimate complaints against them by telling falsehoods to guest services about me. One of those many lies was that I had "unauthorized pets". My bunny, is one not a pet but a Service animal, second arranged with my reservation, and in my arms when I checked in.

    These few dishonest and sadistic staff, including mgt, made several days a living hell; I actually feared for my safety. They threatened me and I was unable to get protection from customer service 800 #. I broke no laws, as confirmed by guest services, and they threatened to send sheriff (who probably would have laughed at them). The nightmare does not end there; out of concern for my safety my friend & her husband came to pick me with two price gouged PAID days left. Fortunately, my house was ready earlier than expected. Had the manager, mention above, with grandiose illusions of power, left us alone as we loaded the car with my belongings, Motel 6 would have had $400 of mine free and clear. She came to the door of the room and disrupted my escape to tell me I would be refunded and that I could not come back; she repeated this 10 times, even though both parts of that statement were a lie.

    She has a whole lot of nerve thinking that despite the fact I was leaving, that i would consider going back. Does she believe I enjoyed it when she shouted at me? Perhaps the meth heads and second smoke would be something I can't live without and preferable to my beautiful, paid in full, home? I don't suffer Stockholm syndrome. I will fully forgive said mgt in a few days; anyone this mean has a joyless life and no friends. The staff reflects, at this motel 6, the culture of Joshua tree extremes: baffling incredibly nice you feel like you have walked into utopia Or so mean, dishonest, and vindictive you believe you are trapped in hell. An emergency (my home flooding sewage and the high price tag) causing a high level of stress, was elevated to a full blown crisis and abuse that no one deserves.

    Customer ServiceStaff

    Reviewed March 12, 2021

    Yarilin was very helpful and provided amazing customer service! Very happy. She was able to accommodate me with my change of plans and was able to put me back in a different room. Room was very clean and organized.

    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2021

    MOTEL 6 107 Lawrence Dr VACAVILLE CALIFORNIA 95687 707 447 5550. DO NOT STAY HERE IF YOU VALUE YOUR SAFETY, PETS AND BELONGINGS. We rented 2 rooms on Sunday February 21-2021 at 6pm. Both rooms were not very clean but exhaustion blocked our better judgement at this time. All we wanted was rest. My room wasn’t bad to the other room stunk really badly. The hotel's solution was to give you a spray.

    The night manager was very nice and tried to be accommodating but the place was becoming very scary the later it got. 10 pm that night we were out at our bus and someone broke into the one locked room and stole everything. One of my employees had but left his knapsack. The police knew him well but said hey, anyone could have stolen his bag and left it in our room. What a joke! The night manager told us to see the day manager in the morning! As it got later the hotel became very dangerous with lots of activity and obvious drugs being done and sold in the parking lot. You didn’t feel safe outside your room at all.

    Well it went to hell very quickly the next morning. The manager REFUSED to talk to us when we wanted a refund for the horrible night we experienced. After that the really creepy maintenance guy started taunting us for whatever reason that we are not aware of. We are packing up and getting ready to get away from this hole and we look at our rooms from the parking lot and see the maintenance guy and maids are attempting to go into our rooms 2 hours before check out.

    We have dogs in both rooms and I yell across the parking lot to tell them not to open the doors of our rooms because we had dogs, which they knew. We paid extra to have them. I then overhear from someone in the parking lot say that these stupid people let out a guest’s dog that was black and had a purple collar. MY DOG IS NOW RUNNING DOWN THE INTERSTATE. The hotel doesn’t even tell us they let my dog out of the room. Luckily another guest saves my dog from getting hit on the highway.

    Once again the management would not come out to even try and rectify this. The creepy maintenance man has now started threatening us and acting very threatening with his motions. We try once again to contact the manager to no avail. She stood behind the desk behind a partition and wouldn’t even acknowledge us. They never did refund us. We contacted Motel 6 Head Office and were told that there is no way one of their motels could be this bad. I will NEVER spend another dime in Motel 6 again. STAY AT YOUR OWN RISK AT MOTEL 6 IN VACAVILLE CALIFORNIA!

    Reviewed Feb. 10, 2021

    I was going to get a room but wanted to wait on my husband. First the manager told me I had to wait outside. Then I was told the owner said I had to leave the property! So I will never stay at that Motel 6 and will never advise anyone to.

    Customer ServiceStaff

    Reviewed Jan. 31, 2021

    Recently stayed at this motel to rehabilitate my little puppy before bringing him home to the wild dogs. For the moment of check in until now is the most disgusting filthy cesspool of nasty ** I’ve ever seen in my life. Before we can even step foot in the room we had to bring cleaning supplies from home and spent hours cleaning dried urine next to the toilet stains. Everywhere the building is falling apart. Everywhere on the outside there are vital concrete walkways that look like they could fall and kill anybody at any time. This place should be condemned and torn down. It shouldn’t be open for business and for people to stay.

    The kind of people this place Attracts is dangerous. I had to leave Multiple self protection tools just so I can feel confident with my girlfriend staying there overnight. There are up to all hours of the night fighting and doing drugs or who knows what. The people at this place hire are from out of state and they stay at the motel and they look like the worst bunch of all of them. Is a very dangerous place. I suggest people do not stay here and I am making a call to Bismarck code enforcement because this building should be condemned. Is not legal for people to be staying here. I do promise that I will be making multiple calls on this place. I have multiple pictures and I have been taking videos for days now. I have all the evidence I need to show The disarray of this building.


    Reviewed Jan. 29, 2021

    I have stayed at this Motel 6 in previous years. This year, it is better. Clean, comfortable rooms, staff friendly, caring, pleasant and accommodating, and made me feel at home. They take and adhere to strict Covid 19 restrictions with all staff and guests and delivery persons wearing face masks, being 6 feet apart, social distancing and only one person in the lobby at a time, with sterilization done daily. The signage is posted throughout, so one less worry. The best, safe, excellent stay I've had in many years!

    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 24, 2020

    I finally realized how Motel 6 carefully designed to steal your money properly.

    - They make online reservation super easy but very difficult to change or cancel.

    - Anything they say over the phone is NOT legit including changes of reservation and such.

    - Upon complained, they request 30 days statement of credit card to verify before the refund process can begin. THIS IS IMPORTANT because if they charge you in the first place, why need a 30 day CC Statement in which of course you would NOT have it ready right away. By the time you get to it, perhaps a month later, you may forget or they may come up with new excuse.

    Bottom line: STAY AWAY from Motel6. They are there to STEAL YOUR MONEY legally

    Customer ServiceStaff

    Reviewed Oct. 10, 2020

    Staff is friendly, courteous and efficient. Whether I'd be on the phone on the customer service line or in person the staff will go above and beyond to assist you. My stay here has been enjoyable and I would recommend the property in Lenexa Kansas.

    Sales & MarketingPriceStaff

    Reviewed Sept. 14, 2020

    Reserved room through hotel in Coeur d'Alene Idaho. We were Immediately charged $111.0 at check in on our credit card. We had reserved For a King room nonsmoking, but it was a tiny smoked in room ash trays everywhere, terrible old little bed. People outside smoking & Drinking & yelling all night. Worst night ever. There were other Decent people complaining their room was not as booked either, but Motel 6 could offer us better rooms. Then also charged our credit card 3 charges 19.99 $& 19.99 & 155.00. What a nightmare. Then would not reverse their charges. Don’t book with them ever, you will be sorry.

    Now we are stuck with all these high charges for a horrible night in a room that Isn’t worth &20.00, let alone $310.00. I talked & talked to them & no help at all to reverse their charges. is a scam & Motel 6 in Coeur d'Alene Idaho is terrible. Please let people know if our experience & stop it from happening to anyone else.


    Reviewed Aug. 31, 2020

    It was horrible. I booked a Motel 6 here in Longview Texas. It’s actually called Studio Six. It’s still a part of the Motel 6 corporation. I booked a room here for two nights. I stayed one night. The next morning I got up to go to breakfast. I came back to my room and all of my belongings were gone then I was informed that someone (not me) came in the middle of the night and canceled my room. I didn’t cancel it. Someone just came up there and canceled my room so when I left my room that morning to go eat breakfast the hotel staff went into my room and took all of my belongings and put them in the trash and then offered me 50 bucks for my belongings. I’ve never felt so violated So please never stay at Studio 6 717 W South St Longview, TX 75604 United States.

    Reviewed Aug. 5, 2020

    This hotel is **, the photos on are deceiving. No disability access. This hotel looks to be housing homeless. The hotel attended can care less. Don't waste your money! I've been there and canceled right away.

    Reviewed July 18, 2020

    All about pets and comfortability is how Motel 6 makes me feel. I have a pet and preexisting conditions and have to protect myself from others because I am not currently housed, so I go here to relax and isolate.


    Reviewed July 13, 2020

    For the first time getting a room at Motel 6 it was a great experience and hope to do it again in the future. The staff was friendly and pleasant to deal with. I stayed in the Bay Area, which was funny and exciting because it's been a long while since I been there.


    Reviewed June 17, 2020

    The east Columbia, MO Motel 6 property has unsatisfactory customer services. My family members have stayed at this location. The advertised sign price starts at $49 a night. During the pandemic where 4 million citizens are out of work, some homeless are seeking reason priced properties. This hotel has no breakfast, no coffee in the lobby and a closed swimming pool. I understand there is a pandemic but this property is charging excessive prices for a couple sharing one bed. On other competitive websites advertises this room for as little as $43 dollars a night. My family members were charged $70. I spoke to the personnel at the desk and with no resolve except to say, "I don't set the prices." I would not recommend this hotel to local or traveling public.


    Reviewed May 16, 2020

    I just wanted to give a huge kudos to the maintenance staff at Motel 6 in Carson City, NV. I had an incident where my upstairs neighbors had a leaky shower that came doyin my bathroom. The guys here took care of it with efficiency and ease. Thanks!!


    Reviewed May 11, 2020

    Long time resident guest allowed to leave dogs off leash (3 of them, 60+ lb) as they run towards you growling. The manager and front desk say the dogs are fine and won't hurt anyone. Corporate policy and State policy not being followed concerning leash laws for pets. Manager and front desk not aware of corporate policies and obviously not willing to enforce them for a preferred long term resident/guest. I was offered another room, if they don't follow the laws, changing rooms will not help. Otherwise my stay was o.k. and the room was very nice.

    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 25, 2020

    With proof I can say the manager at this motel is either stealing money or the owners have her frauding people. Anyone who stays at this motel watch your bank accounts. It might seem and look like a lovely motel but it's what you dont see. The manager takes it upon herself to your card without asking you or telling you when you're paid up and do not owe anything and still in the room.

    If you're staying weekly and paid up your week she will say you still owe when you know you have paid up and they wont show you where you got behind and will try to use some b.s. For all those long term people staying over 30 days and dont know the tax laws here is a bit of fyi. The tax commission says any stays longer than 30 days become tax free and any taxes you have paid including the first 30 days of your stay are to be refunded. Well the manager will keep charging you the taxes if you dont say something. Now any taxes paid to the motel and that means all money paid in taxes is the tax commissions money not the motels, and the tax commission says what goes with their money. And they say no taxes after 30 days and all taxes after 30 days of stay is to be refunded. ALL TAXES, NOT JUST SOME BUT ALL.

    We had to stay through winter due to my husbands personal injury case and like most we had no idea of this tax law and found out through my husbands personal injury attorney. By this time we had paid out 902.00 dollars in taxes from August 23, 2019 to January 3rd 2020. Now understand I can back up everything I'm saying on this review. When we brought this to the managers attention she threw a fit and tried to kick us out. Then when we brought up the missing 150 dollars we were charged in the middle of paid weekly stay she wouldnt give us a straight answer or show us so we asked for the owners number. My husband contacted the owner and recorded the call and on recording he says, "I will take my managers aide any day over a customers" followed later by text messages that we have saved saying we needed to leave and, "We are a franchise. We can do what we want."

    Now we were not behind on rent and they were holding 902.00 dollars of tax money that we paid and they needed to refund to us laws of the tax commission. Their reason for kicking us out was because we asked about the missing money and because we requested the tax money to be refunded and it was made confrontational because the manager made it that way and so did the owners and then told us to leave.

    Now I'm sure that I'm not the only person that would say someone in that motel was scamming money with a response like that. Why would they kick someone out or respond to a refund that doesnt affect the motel? They refund the money. Fill out a tax commission form letting them know they refunded these taxes back and the tax commission then refunds that money to the motel. Exactly my point. Sounds like to me some tax fraud is going on.

    We only received 679.00 back in back taxes which we have now been refunded the remaining by just going Into the tax commission ourselves and showing them all our receipts and payment history, and the missing 150.00 dollars was never resolved so our bank refunded that money back to us and reported it as fraud. Be careful everyone because it happened to a little old lady too. We are not the only people they did this to. They have people and the manager themselves charging your card when you're paid up and they are changing rates making the rates go up in the middle of your already paid up week stay. And they are charging taxes after 30 days when the motels are very aware of the tax law.

    If I couldnt back up my claims and can prove with messages and audio I would have never posted this review as you can get into trouble by posting false reviews. This is completely 100% proven. I have now recovered the money by taking the necessary steps. Watch your bank accounts and charges. The manager there Kandi ** is scamming people either for herself or for the owners.


    Reviewed March 2, 2020

    Over the weekend myself and sister stayed here. It was awesome. Very clean good prices and the young lady checked us in was great! Everything was great here, good job management and thank you to the staff.. I would recommend this hotel to everyone traveling... Good job.. Keep good work up. Thank you for all question and answers and nearby actives.


    Reviewed Jan. 29, 2020

    I have been working around Odessa, Texas for some time now. First time staying at Motel 6. If I would have know that, The employees at motel was this nice and helpful, especially Miss Dee. She sure made my booking easy and funny, Nicest lady I ever came Across in Odessa. Sure will recommend my coworker to come stay here. And to ask for Miss Dee not to take nothing from the rest of the employees because all of them was helpful. But is sure started at the front desk with Miss Dee. Thank you Miss Dee.


    Reviewed Jan. 22, 2020

    Motel 6 Kingdom City MO. My stay at this Motel 6 was very good. The front desk staff was helpful at getting me a room away from the traffic side of the hotel and on the 2nd floor. The lobby is open to the first and second floors with a balcony that allows for more supervision of nighttime guests entering the property. Also the beds were comfortable and the rooms were clean. They allow pets with no extra fees. This is one of the better Motel 6 hotels.


    Reviewed Jan. 20, 2020

    The rooms are kept real clean all of the staff are helpful and very nice. I've been staying here for a month now and have really enjoyed my stay. They have good security, they have a guard onsite every night so it's very safe.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    My family and I recently had to make a trip to San Antonio, from West Texas for a medical follow up for my 1 year old son. Being that we're 300 miles away, our insurance arranged for us to stay the night at Motel 6, due to our arriving the night before the early morning appointment. Upon arriving about 10 P.M., my girlfriend went to the front desk to check us in for the night, and informed the clerk that our family was on the list for a room for her, myself and our two babies. This clerk named "Jennifer" rudely demanded that her guest (myself) needed to come inside and present an I.D.. My girlfriend was taken by surprise by this, as number one, we've never had to present I.D.s for anyone other than the person who made and paid for the reservation. She remarked that she thought this was odd, and "Jennifer" quickly snapped at her "I also need you to go outside and write down your car's license plate!"

    My girlfriend then came out to the car to inform me what was going on, and I asked her to go back in and explain to the little girl that I had lost my I.D. but had a number of credit cards in my name that may possibly take it's place for the moment, as it was late, cold and all we wanted was to get some rest. My girlfriend walks back into the lobby to explain our situation, that this was our only option for the moment and if she could please work with us to arrange our lodging for the night. "Jennifer" then tells her "You know what, I'm cancelling your reservation right now!", and then proceeded to threaten us with the police is we didn't leave.

    This all happened within the span of 5 minutes, and no sooner that my girlfriend returned to the car to inform me how she was being treated inside, one of Motel 6's rent-a-cops shows up and asks that we leave the property. We were no threat to the motel or the staff, we're a family of 4, tired and in desperate need of some rest, and instead were being treated like criminals by this rude little wench.

    Needless to say, my family and I were forced to spend the night in our car, in a parking lot, in downtown San Antonio. Upon calling the Motel in the morning to explain what we went through the previous night, the manager "Nancy" was just as short tempered and rude to me, as was her little minion she has parked behind the front desk.

    I have never been treated with such disregard, unprovoked by any motel employee in my life, and was literally sick to my stomach about the entire situation. This sad excuse of a human being, "Jennifer" not only inconvenienced us, but put us in a horrible situation, after talking to us as if we were common criminals. I would not recommend this particular motel to anyone, as employees there appear to be very unhinged and mentally unstable. What soulless animal calls the police to remove a couple and their two babies, for doing nothing more than requesting the room which was reserved for them?


    Reviewed Jan. 5, 2020

    We were pleased with our stay here. I would recommend Motel 6 in Catoosa to anyone looking to rent a room by the Hard Rock Casino. The staff was readily available and the rooms were clean and stocked properly. We stayed two days around New Year's Day, the traffic was not outlandish, plenty of food places nearby, retail shops and of course, the Casino.

    Customer ServiceStaff

    Reviewed Dec. 28, 2019

    Motel 6 located in Springhill/Weeki Wachee is so disturbing. The staff is totally unprofessional, because of a review on Motel 6 Springhill Weeki Wachee we were kicked out, the place is black mold smelly and dirty, the staff there need to go back to customer service school, they also got mad that we put stickers on the window for our child who is autistic, to remember where our room was, they had made a comment to us and said that our room was nasty, cause the food and drinks that were there, but I took some pictures of the bathroom before we were escorted out by Hernando county sheriffs police, it’s sad that a business would treat you like this, over a review that consumers count on, my pictures are posted on Facebook under reviews at Motel 6 Springhill Weeki Wachee.


    Reviewed Dec. 14, 2019

    Front desk staff was very helpful. The pool was clean. The room was clean except for a stain of urine behind the toilet. Those are the good things about my stay, and the reasons I gave this place 2 stars instead of 1. I was not happy to find out there was NO coffee makers in the rooms and that there was NO BREAKFAST. If you are looking for a very basic place to stay this would be it.


    Reviewed Dec. 13, 2019

    I stayed at Motel 6 while looking for a place. It took longer than expected. My room flooded from the toilet. I never complained. I spent $2100 during my stay. Cleaning of the room was not great at all. But the worst after I had enough. I get a charge on my credit from motel6 for $23. Guest relations was whom I was told to contact. Got a report #. Advised they were looking into it. Sent over my statement as requested. After a week of spinning me in circles they advised they cannot find the charge. I was lied to by Amanda in guest relations. She told me I would not have to wait and the district manager would be contacting me in a few days. Another lie. Spoke to her again today. She tell me they looked into it and can't find the charge when clearly they see it on my statement. They steal from me which is wrong in the 1st place but not only that never made it right.

    Customer ServiceStaff

    Reviewed Dec. 6, 2019

    I have been staying at this hotel for several months now due to a job placement. I can write many bad things about this Motel 6 in Whitby and some good things but I will keep this to one complaint that has extremely pissed me off. I was tired of waiting for the use of the one and only microwave to eat so I went and bought a small one and put it in my room. I have had it a month now and while I was using it tonight the breaker went in my room only. I went to front desk and told her what happened and she replied that I am not allowed to have one in my room (I never knew this) but anyways she said there is nothing she could do til 8am??? It’s 8pm now and people are still awake to call like a manager or maintenance, I even suggested to do it myself, she then replied, "I don’t know where the electrical room is."

    I told her this was unacceptable and asked her to be moved to another room, she then sat down and continued to read her book and totally ignored me. I called complaints. They said they can’t do anything about it? So that was my rant. I am still in the room with no power for the night I guess. What if the whole building went down? I bet someone would be called then. She the only employee that doesn’t get along with customers and does not get off her ass for anything other than home time.


    Reviewed Nov. 25, 2019

    Monica is very sweet and very respectful. I have nothing but great responses for this place. I highly recommend this place and the room was very neat. I really appreciate them and Monica was the best!! I recommend anyone to stay here. You wont be disappointed.

    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    I would hug the staff if allowed. Great customer service and very knowledgeable about the area. Great recommendations. And they Laughed at my jokes. I would definitely stay here again. Best deal overall.