Motel 6 Reviews

I'm a frequent guest at the Louisville airport location and Pam at the front desk makes my stay and check-in a 5-star event. I look forward to her courteous greeting and attention to the smallest request. "GREAT FIRST IMPRESSION"

A lot of recent visits to Motel 6, Williamsville NY… Love the place. Best rates in Buffalo. Nice, clean rooms. “Megan” always has coffee ready by 6:00 AM. The latest addition, “Roy”, at the lobby kiosk, is very friendly and helpful.

The building is dated but the room was clean, bed was comfortable and the heater works great! The staff are so kind and welcoming and I had a very pleasant conversation with Adam (manager). I can tell it's old as it's not perfect and some things could probably use some attention but I had a great experience.

Everyone was very nice from Emily at the front desk to Carmen doing laundry to Danny running up and down Like it’s a Marathon. Everybody over here takes her job very seriously and I want to thank everybody over here and coordinating with 211 for helping us out down to the manager who lifted our DNR lol.

We have stayed here for 3 weeks. During that time our first room was infested with roaches. The second room we are in now the door lock does not work, the doors on the cabinet above the stove area are hanging on one hinge, and we have a missing drawer. I have tried to rebook the room on the motel website where I was given an error and had to call the 800 number (it was cheaper this way). I called the number, a foreigner answered and I asked if I could pay for my room over the phone. I was placed on hold with music, then a message came through saying my phone number was flagged for high spam and the call hung up.

Outlets constant goes out. This affects medical needs and other important factors. Also affects charging phone, use of microwave provided in the room, refrigerator in room, and TV provided in room. This makes the stay inconvenient for customers. Don't know if they are doing it themselves or there's electrical issues with the breaker box. Outlet has been useless for days without fixing.

This was the most DISGUSTING Motel 6 I have ever stayed at. The Manager is foul mouthed and cussed out a female calling her some really rude names. Cigarette burns in the comforter, bugs alive and dead in the room, the door has gaps all around, the bathroom has tiles missing and the toilet seat does not stay up since the toilet leans forward. The hand towel looked like someone blew their nose on it. The people running this Motel 6 have run this place down. It's only 5 years old and looks like it should be condemned. The amenities listed are lies the vending machine has sun faded cans in it and is not even plugged in. If you can afford it stay somewhere else. This place is DISGUSTING.

Worst experience with a hotel ever. And when I called customer complaints, they did nothing for me. So stay away from Motel 6. Very bad company. Paid in advance and when I got to the hotel it was abandoned and I received absolutely no help from Motel 6 corporate.

I checked in on a Thursday last week because my Airbnb wasn’t ready until Friday. When I woke up on Friday morning, I was covered in a couple areas on my back, shoulder and arms with bedbug bites. Because of the discomfort I had to make a doctor's appointment And I was prescribed a steroid and a cream as well as diagnosed with bedbug bites. I contacted and spoke with the general manager and he asked if I could email him pictures and a doctor's note. I provided him with both in which my doctor agreed they were bedbug bites and he still has yet to refund me my night's stay. I had to miss work, and have been absolutely miserable and still to this day a week later and in discomfort. I will never stay at a Motel 6 again!

Avoid this place! The rooms are dark and dingy like dungeons, the A/C doesn't work unless you know basic electrical systems staff have no clue how to fix it), hallway smells like a garbage dump, advertised as no smoking, but between the pot, cigarettes and crack, not enforced. The rooms are small, bathrooms smaller than a closet. Nothing on their advertised amenities is true. Total deception and is not worth the money.

The phone in my room did not work, so I went to the office to ask for shampoo, which was not in the room. The desk clerk said the housekeeper had the shampoo and she would send her to my room in 10 minutes. The housekeeper did not show up, so I used my phone to call the office and ask what happened. The desk clerk said the housekeeper told her that they are out of shampoo. I am staying at the Motel 6 on Vulcan Road in Birmingham, Alabama. If staying here, you may need to bring your own shampoo.

Hello my name is Nicklas **, I stayed at the Motel 6 in Decatur Georgia at 2572 Candler road Decatur Georgia 30032 from September 12th to September 15th and my experience there at this location was the most horrible, unsanitary, disgusting experience I have ever had at an hospitality establishment. The first night of my stay as I was laying in the bed roaches start crawling in the bed. I was up that night killing baby roaches and adult roaches and that continued throughout my stay at Motel 6. I went to the front desk. I asked if there was someone who can come and spray my room for bugs (roaches) and they said no but then gave me a can of spray for me to spray the room myself. I did that the first night, the second night and the third night and still had roaches running around the room.

Silver City New Mexico location. Horrible lady at front desk. Extremely filthy. Not safe for children to stay in. Had to use a sleeping bag on top of the unwashed sheets and had to personally clean the toilet and bathroom to be safe to use. Showers do not work. I think a customer rep needs to make a surprise visit as a guest. This place gives the good locations bad names. They have friends living in rooms they say aren’t available. Bad language at front desk and drugs usage in lobby.

Stayed at Motel 6 in Portsmouth, NH, on the night of Aug 22. I had stayed at Motel 6 over the years. First thing price of the room was $214, plus tax. I was too tired to go somewhere else. What a shock on the price. Then I am given my room key 110. I entered the room to find it filthy, never cleaned. Exit the room to be approached by a drunk with a beer and a pit bull. I got to the front desk, where a lady was working. She apologized and got me a cleaner room. When I checked out left the info about my stay with a young lady at the front desk and to have the manager call me. Never heard anything by Tuesday. Called back, left name and number, Friday had not heard from the motel. I called 1-800 Customer Service Number. The lady called the motel. They gave me $50 off. I am very disappointed in their compensation. The room is not worth any more than $100 on a good day. I recommended that you NOT stay at this or any Motel 6. Buyer beware.

First, the room was booked months in advance. Arrived to no AC working in room. Then moved me to another room (Smoking room) when non smoking was booked. Never been in such a disgusting place. No smoke detector in room, zip tie holding up shower curtain, light switches that didn't work, phone didn't work, hot water issues, molding and trim missing, toilet ran all night, filthy and much more. So many things you can not see in photos. Once you arrive you are out of the cancellation window so you are stuck paying.

As soon as my wife got in the bathroom to shower I hear her scream then she runs out of the bathroom mortified and speechless. I go in the bathroom to investigate, and find a cockroach as big as my hand just wiggling around on the shower curtain. As my wife puts some clothes on pleading to leave this place, I make my way to the office where I find it impossible to get a hold of anyone. I'm ringing the bell, dinging the door, yelling "HELLO?!" NOTHING. Literally TEN minutes of this with NO help. I had to track down the housekeeper and show her a picture and ask her "is this normal here?!"

I booked a room online and when I got there with my dog they told me I needed a crate or cage to put my dog In. I have never heard of such a thing in all my years of booking a motel. If you book a room at Motel 6 in McKinney Texas be sure to bring a kennel 'cause he told me don't come back until I get one. Needless to say I won't be going there at all anymore.

For Motel6 Billings Montana North. We called 1 hour before arriving to reserve a room because we had a small dog and knew them to be pet friendly. Upon arrival we were shocked to see the condition of the building and the rooms. Broken windows, trash strewn and the back entrance door handle was completely broken off. Some of the rooms had no door handles and I assume they were occupied by squatters. This was the most frightening place I had ever seen. We could not stay there and have been given the runaround to get a refund for over a month. Finally had to dispute charges on credit card. We'll see how that goes but I'm guessing Mote 6 will deny everything. I have photo documentation but am unable to find anyone that is interested enough to even look at them.

I booked a room, paid for it, they sent me a confirmation number in an email, drove 7 hours to get there, then they told me that it had been canceled for no reason. I will never use Motel 6 ever again. Ended up sleeping in my car at a rest area because of them

The room was nasty, carpet wet and reeked of mildew. The bed linen was filthy, except for 1 pillow case. My God at the roaches! They were everywhere and got way worse as I turned lights off, well, the ones that worked. I couldn't sleep because they were crawling on my dogs and me. The bathroom was filthy and had feces on the back of the top lid and old urine around bottom.

I am staying at Motel 6 Tumwater WA. Of all the motel 6’s I’ve stayed at this one is the most unclean, the towels are worn, the staff is unhelpful except woman on the front desks morning shift. The answer to questions is no. I could not get the remote to work no offer to replace was made. Fresh towels required old towels to be brought to office by me. The night desk man would not say the illegible room number so I could find my room. Discounts were not applied, the online portal didn’t work.

I had to be ambulanced to Reid Hospital due to being paralyzed with chronic pain. I have 2 service dogs. Assurance Incontinence pads were placed on the floor in case if my service dogs had an accident. As trained, they used it. I was snitched on by a Walmart plus delivery driver about the accident, in which I cleaned up when I got back; a ONE TIME ACCIDENT ON A PEE PAD. No other incidents occurred. Now, they are refusing to return my deposit and I'm currently fighting with them to get it back.

Bro it’s poop. It thieves. It’s bad. Get out. I should get arrested for this room. You guys should go to jail for 1 million years and you should never come here again because I feel bad because there’s nothing to do here at motel. They don’t even have a pool. So bad.

Formal Complaint – Motel 6 Tucson (1010 S Freeway). To Whom It May Concern, I am submitting a formal complaint regarding my stay at Motel 6, located at 1010 S Freeway, Tucson, AZ 85714, from July 12 through July 21, 2025, in Room 106. Despite notifying staff that I would be paying late on July 21, I was treated aggressively. The manager banged on my door while I was in the restroom, threatened police action, and forced me out into the rain—even after I had paid $57.45 via Apple Pay. She promised a refund but later refused. I have still not been reimbursed. The room was also unsanitary, with visible mold, roaches, spiders, and other insects. Staff throughout my stay were rude, untrained, and uninterested in helping guests. Most sat at the front desk on their phones, unable to provide accurate information. I am requesting:

If I could give a - I would. We rented four rooms due to work travel. We get there. It took them 10 mins to come check us in. We went to our rooms. The outside door was locked. You had to use your key thinking this was a good safety measure! Ended up in the hallway and there was a strong smell of cigarettes and weed. Open the door to our room. Was fairly clean. The beds was uncomfortable. My biggest complaint was there was no hot water. There is a lot of rift raft here and I learned really quick it was not that the hotel was trying to keep out more like the police. The last night there someone told us a lot crazy stuff happens there. I would not advise anyone stay here.

Tuesday July 15, 2025. My husband is a truck driver. He drives a cab truck so it does not have a bed in it to sleep. At 8pm he was ready to pull over and sent me where he would be stopping to get a room and asked me to book him a room. He gave me the address for Motel 6 located at 330 Goff Mountain Road, Cross Lanes, WV, 25313. I booked the room and sent him the conformation. When he arrived at the hotel the guy behind the counter told him he did not see his reservation and told him to call Booking.com and get a refund and he would give him a room for $130 (I paid $77 online). My husband called me back. I in turned called the hotel and booking.com. The guy at booking.com said he could see the reservation on his end and it was good. I told him what happened and he called the hotel while I was on hold.

Be Aware!!!! Motel 6 will tow their guest vehicles. Checked in 7/9, checked out 7/10 to find out that Motel 6 had my vehicle towed. Tow bill $943.00. Expensive night stay at a cheap hotel. STAY AWAY!!!

2425 Scott Ave. They have a rule no visitor. The owner rude and they racist. I would not recommend there at all. When you try and talk to the owner she say she don't no English. She do. They housekeepers are nice tho.

I had a reservation at the Motel 6 Columbus, OH - OSU North 750 Morse Rd on July 12 2025. I had made the reservation months prior through Expedia and the reservation was still active on Expedia. When I arrived, the hotel informed me they had cancelled my reservation and that they were full. I had to scramble to find a different motel and ended up paying twice as much. There was an event in town and I suspect the motel cancelled the reservation on purpose so they could charge more for the room. I was travelling for a business with a very slim profit margin, so this was a huge blow to our budget.

Elevator was broken. Had to walk up 3 flights of stairs with our luggage, when we asked for clean towels the front desk told us that the laundry was closed from 5pm till 11am the next day. So we had the same towels the whole stay, because we went out everyday. We had to get the key card reactivated everyday of our stay. Was told because the key card needed to stay away from my cellphone, witch was not the case at all. The hallways smelled like musk. The floors felt warped in the hallway and in the room.