Motel 6

Before checking out Sarah followed up on our cancellation/refund of 90 some dollars. Booking.com sent this motel an E-mail requesting a sign off for our refund. So Sarah called the office informing of the E-mail, and requesting the sign off reply to booking, she was told sure. Within a minute she was notified by booking, motel 6 signed but declined the refund. So I walked in the office explaining our situation. The manager, Michelle ** informed me motel 6 policy clearly states 24 hours notice required for cancellation. I reiterated the mistake that was attempted to be corrected immediately. Michelle ** stated, "No sir the cancellation wasn't put in until 10 pm. No refund."

I returned to the room and Sarah said "see, cancellation requested 6:32 pm on 4/28." So I proceeded to the office, showed mgr ** the time of the cancellation at 6:33 on Thursday 4/28. She stated I have no way of seeing this information. I asked again for my refund informing mgr. ** I am disabled on social security, my friend mobility depends on a prosthetic leg and social security, we cannot afford this on our meagar income. Mgr. ** said, "Sir policy is no refund." Angerly I informed her there is not a possibility of the 24 hour notice due to less than at initial renting this is not possible to do. Mgr ** very nastily stated, "Yes sir you are right. It is not possible to notify satisfying motel 6 policy, you should have read this before you rented and decided not to rent." I states you are going to keep our money really, mgr ** again informed me no refund. I was furious!

I stated to mgr **, "My son has a large social media following. If you're proceeding keeping my money motel 6 will get blasted all over the internet." She even nastier told me, "Are you, that is a threat, are you threatening me?" Immediately I said no threat, that's a promise. Mgr. ** stated, "that is a threat, leave the property". Replying "yes name". I walked away. So we sit not refunded. Treated unneighborly at Tom's. We'll keep a light on, maintaining policy enabling them to refuse refund on a simple booking mistake from disabled people immediately correcting a simple booking error to forfeit moneys they can't spare.

This is just wrong. This wasn't a waste of their time needing punishment. This was an overlooking accident by disabled getting older folks trying to find a light on, only finding robbers taking and keeping moneys with a policy impossible to satisfy. Please if you are AARP aged, avoid, Toms light it's only sucker trap and you cannot win.

I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also.

There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product. LegalDictionary.net defines and describes Price Gouging as .... “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”.

No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even put a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us keep our prices low”. WHAT....REALLY?

I had to bite my tongue to keep from jumping down her throat at such a lame excuse as that, and I felt insulted that she figured I might actually be stupid or naïve enough to believe and accept that explanation. She compounded her ** by telling me that was their normal prices, which was of course a bold-face lie. So, as well as being crooks, she was a lying sack of **.

For many years I frequented Motel 6 and was reasonably happy with the company. I looked for the newer motels, if possible, which are a better value for what you get, because many older ones are not kept up and can be pretty bad. I have even defended the company from nasty remarks by many people of how bad they are by sharing experiences probably with those older properties, describing them as filthy, rude, ugly and even coining pet names for them, such as “Roach Motel”. I told them to try the newer and better maintained ones if possible before judging them. NO MORE!!! I will now look for another motel chain to patronize and I will no longer recommend or defend Motel 6 to anyone and will tell everyone I can about their gouging practices. They will never see me again.

For $90 I could get a room at a much nicer place that would at least have a microwave and fridge. I have stayed at a couple of Motel 6s in the Columbus area and NONE of their prices are $90 a night. In fact, the most I see are at about $65 a night at other Motel 6 locations in my area. If you're looking to stay at a Motel 6 in the Columbus, Oh area don't choose this one. The people are obviously scamming their guests out of money. I have written to Motel 6 and if this situation is rectified, I will update my review.

While I agree that I chose this room to save some money, the reviews were decent and the price was cheap, but never would I expect blood and boogers and spit. Some small dead flies, sure. 40-50 dead small flies, could have possibly lived with for the price. Everyone that we passed in the hallway and outside the building was high. Again, no problem with that but a slight turn off for me because I have a six year old. The front desk ladies were cool about it for the most part. The one who gave us the refund was pretty cool about it and I made sure to be a nice client of theirs when I came to her and let her know we weren't staying and that we wanted to refund. She had no problem giving me a refund and I did mention that I could show her the pictures of the blood and other substances but she said that she didn't need to see any of that and that they would take care of that. I still won't stay at another Motel 6 ever again.

The building itself is pretty old and it's in need of a heavy restoration but maintenance do everything in their power to be on top of things when it comes to maintaining the property. Ever since the pool opened again best believe that is always clean and ready for one to enjoy it. When it comes to individuals checking in you can expect to come across sketchy people but the staff nor the location have no control over that but they do have security between 8pm to 6am and they enforce the rules and stay on top of difficult guests. When there have been incidents, they're quick to resolve them and have Dania Beach police station less than 2 mins away who always handle the situation when need be.

People need to understand that this location facilitates guest with pets and their laundry staff work really hard like Ericka who has gone above and beyond for me making sure my sheets and sheets overall are up to standards. The cleaning crew here always make sure that my mom and my dog Leo are comfortable which makes me appreciate the staff here that much more except Marsha who must have a book of complaints but yet she is still employed as a front desk staff member. She belongs back in being in charge of the cleaning crew because as a front desk agent she lacks the common sense and who feels she's part of management when management is not around.

Overall my experience till today has been great but thanks to Marsha I'm deciding to leave because I now feel Marsha has made things personal. Individuals like her DO NOT BELONG at the front desk. Individuals like her need to be kept in the back away from guests because she is great at tarnishing people's experience here and the rest of the staff. One more thing, everybody including the people who work here TOLERATE her but nobody likes her. When you come to the front desk to check in ask for the person's name and if it's Marsha, talk to management because she will make you want to go to another location because that's how difficult and ignorant she is.

I've spent over $13,000 since March 1st, I dont expect any sort of special treatment but I do expect to interact with individuals who know their role and position, not individuals like Marsha who lives in her own world and plays victim and is rude when one is trying to talk and tell her thats she's completely out of place and in the way she interacts with guests.

I sent Motel 6 papers showing that I spent the night of September 4th at a hotel across the street from the Motel 6. I also sent them the Booking.Com papers showing that they cancelled the booking with a $0.00 charge. Yet it's been almost 3 weeks and they are still holding money for 3 nights plus a 50.00 deposit when I never even stayed there.

She was also very supportive: I had driven to Klamath from Ashland looking for my son, who had been riding a motorcycle from Salt Lake and was overdue. I thought maybe he'd broken down or run out of gas on the hill between Klamath and Ashland where there is no cell service. She listened to my worries and helped me to relax a little. And while I was talking to her, my son called from Lakeview. He had been out of range. As soon as I hung up with him, she gave me the room! All worked out. Bless Cindy!

The room was dated, the bathroom was dated. Having said that, It had a microwave, it had a small refrigerator, it had a table, it had wi-fi, it was quiet, I slept well. I ended up booking 2 more nights- I called the front desk and the motel booked them at the same rate I got online. Yes you only get very few towels etc, when I booked the extra nights- I was asked if I wanted room service- I declined but I did gather up my towels and exchanged them with the lady who was cleaning the rooms. If you are looking for a fancy room with all the frills - you will be disappointed- if you only looking for a clean room and a good night's sleep you will be satisfied. The reason for 4 stars and not 5- the remote control had really old batteries and it was hard to get it to change channels and the towels were very thin. Other than that, it was a clean and cheap hotel and that is what I expected.

I am a local home owner who needed major plumbing repair and flood damage restoration. I couldn't stay with friends or family due to COVID-19. The fortunes I spent on my stay, my lack of alcohol and drug abuse, and advanced age made me an ideal guest. The management, clearly was fine with meth users all over the building; but took an immediate unjustified dislike towards me, without any legitimate reason.

The ugly attitude, lack of civility, and grandiose illusions of power, of mgt. (Don't remember her name; she is heavy set with very long hair and a sour expression making a potentially attractive woman ugly) is a clue that my ** Lives Matter Face Cover was part of it. Can't say for sure. Definitely these incompetents didn't appreciate my legitimate complaints, confirmed by guest services, front desk refused to do anything about, and randomly made up rules to justify inaction. My legitimate complaints, to guest service, for desk staff inaction 1) on smoking outside my window (CA Law is 20 feet from building) 2) general manager taking off her mask to deliberately shout at me 3) inaction on people invading my space without masks; when I did his job, and told them to put masks on one of them spat on me.

The final blow was a staff person attempting to enter my $179 a day room without knocking or announcement or explanation; I had the audacity to call the front desk; the twenty-something guy, Eric, at desk said staff person could enter my room whether I was there or not; guest services denied that this is their policy. These particular desk staff persons (Heather, Eric) and manager mentioned above retaliated to my audacity to legitimate complaints against them by telling falsehoods to guest services about me. One of those many lies was that I had "unauthorized pets". My bunny, is one not a pet but a Service animal, second arranged with my reservation, and in my arms when I checked in.

These few dishonest and sadistic staff, including mgt, made several days a living hell; I actually feared for my safety. They threatened me and I was unable to get protection from customer service 800 #. I broke no laws, as confirmed by guest services, and they threatened to send sheriff (who probably would have laughed at them). The nightmare does not end there; out of concern for my safety my friend & her husband came to pick me with two price gouged PAID days left. Fortunately, my house was ready earlier than expected. Had the manager, mention above, with grandiose illusions of power, left us alone as we loaded the car with my belongings, Motel 6 would have had $400 of mine free and clear. She came to the door of the room and disrupted my escape to tell me I would be refunded and that I could not come back; she repeated this 10 times, even though both parts of that statement were a lie.

She has a whole lot of nerve thinking that despite the fact I was leaving, that i would consider going back. Does she believe I enjoyed it when she shouted at me? Perhaps the meth heads and second smoke would be something I can't live without and preferable to my beautiful, paid in full, home? I don't suffer Stockholm syndrome. I will fully forgive said mgt in a few days; anyone this mean has a joyless life and no friends. The staff reflects, at this motel 6, the culture of Joshua tree extremes: baffling incredibly nice you feel like you have walked into utopia Or so mean, dishonest, and vindictive you believe you are trapped in hell. An emergency (my home flooding sewage and the high price tag) causing a high level of stress, was elevated to a full blown crisis and abuse that no one deserves.

The night manager was very nice and tried to be accommodating but the place was becoming very scary the later it got. 10 pm that night we were out at our bus and someone broke into the one locked room and stole everything. One of my employees had but left his knapsack. The police knew him well but said hey, anyone could have stolen his bag and left it in our room. What a joke! The night manager told us to see the day manager in the morning! As it got later the hotel became very dangerous with lots of activity and obvious drugs being done and sold in the parking lot. You didn’t feel safe outside your room at all.

Well it went to hell very quickly the next morning. The manager REFUSED to talk to us when we wanted a refund for the horrible night we experienced. After that the really creepy maintenance guy started taunting us for whatever reason that we are not aware of. We are packing up and getting ready to get away from this hole and we look at our rooms from the parking lot and see the maintenance guy and maids are attempting to go into our rooms 2 hours before check out.

We have dogs in both rooms and I yell across the parking lot to tell them not to open the doors of our rooms because we had dogs, which they knew. We paid extra to have them. I then overhear from someone in the parking lot say that these stupid people let out a guest’s dog that was black and had a purple collar. MY DOG IS NOW RUNNING DOWN THE INTERSTATE. The hotel doesn’t even tell us they let my dog out of the room. Luckily another guest saves my dog from getting hit on the highway.

Once again the management would not come out to even try and rectify this. The creepy maintenance man has now started threatening us and acting very threatening with his motions. We try once again to contact the manager to no avail. She stood behind the desk behind a partition and wouldn’t even acknowledge us. They never did refund us. We contacted Motel 6 Head Office and were told that there is no way one of their motels could be this bad. I will NEVER spend another dime in Motel 6 again. STAY AT YOUR OWN RISK AT MOTEL 6 IN VACAVILLE CALIFORNIA!

The kind of people this place Attracts is dangerous. I had to leave Multiple self protection tools just so I can feel confident with my girlfriend staying there overnight. There are up to all hours of the night fighting and doing drugs or who knows what. The people at this place hire are from out of state and they stay at the motel and they look like the worst bunch of all of them. Is a very dangerous place. I suggest people do not stay here and I am making a call to Bismarck code enforcement because this building should be condemned. Is not legal for people to be staying here. I do promise that I will be making multiple calls on this place. I have multiple pictures and I have been taking videos for days now. I have all the evidence I need to show The disarray of this building.

- They make online reservation super easy but very difficult to change or cancel.

- Anything they say over the phone is NOT legit including changes of reservation and such.

- Upon complained, they request 30 days statement of credit card to verify before the refund process can begin. THIS IS IMPORTANT because if they charge you in the first place, why need a 30 day CC Statement in which of course you would NOT have it ready right away. By the time you get to it, perhaps a month later, you may forget or they may come up with new excuse.

Bottom line: STAY AWAY from Motel6. They are there to STEAL YOUR MONEY legally

Now we are stuck with all these high charges for a horrible night in a room that Isn’t worth &20.00, let alone $310.00. I talked & talked to them & no help at all to reverse their charges. Reservations.com is a scam & Motel 6 in Coeur d'Alene Idaho is terrible. Please let people know if our experience & stop it from happening to anyone else.