Motel 6

Motel 6 Reviews

About Motel 6

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Pros
  • Affordable pricing
  • Quick problem resolution
Cons
  • Inconsistent cleanliness standards
  • Issues with room amenities

Motel 6 Reviews

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    Page 2 Reviews 5 - 35
    Customer ServiceStaff

    Reviewed Nov. 28, 2024

    Nice clean room. Good customer service. Next to freeway. Lots of places to eat. Near beach 15 miles. Friendly people. Will be going back to stay soon. Had a great stay. Quiet room. I really enjoyed my stay thanks.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2024

    I am writing this review on behalf of my coworkers who don't speak English. On 11/11/2024 Mr. ** was checked into a dirty room, by a woman named Stephanie. In his opinion she's rude and very unprofessional to have done this. Room 227 had food smeared on floors and walls, there was a broom in the floor and both beds looked like they had not been made in a while, it smelled like rotten food, dirt, crumbs and trash all over the floor and in the fridge, microwave the shower and tub had black tar in it. She checked him into a room that was unsanitary and uninhabitable. We are very upset at this and will be taking further action because this is absolutely unacceptable. Garduno C room 231 and Abraham C room 227.

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    Reviewed Nov. 10, 2024

    Super 6 in Sandersville Ga is disgusting. The rooms that are shown online are supposed to be renovated, they are NOT. There is pee on the floor around the toilet, missing tiles, rust, dingy towels, mold around the tub and Roaches. I showed her my complaints and the clerk wanted to argue with me that the room was clean. So I took photos.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2024

    I stay at Motel six quite often but I stayed on October 29 to the 30th. It was one of the most disgusting and awful visits ever. This was the dirtiest room I’ve ever encountered at a hotel under the bed. You can see where they haven’t sweat or mopped. They were stuff from weeks prior under there dust all over the room it was there. I read my fingers on the floor and they were black. I have taken pictures on top of that. I had to do my schoolwork and some work at home and the Wi-Fi did not work an hour after I got there the lady says that it went out and it wouldn’t be back until the next day, which I wouldn’t be there When I informed Friend about it and she said the Wi-Fi worked, but it did not and I showed it to her. They were rude and unacceptable. I stay here quite often, but I don’t know if I will ever stay here again. Somebody needs to make this right.

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    Staff

    Reviewed Nov. 3, 2024

    My Studio 6 Room has a kitchen area. Only the microwave works. There is a cook top induction stove. I haven't got tit to heat up. Got to run down the House Keeping staff. Sometimes people enter my room and stink up the toilet.

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    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2024

    I stayed 2 nights. Room was very nice, newly remodeled by maintenance worker, new shower, new flooring, Very nice. Staff was friendly. Had request for refrigerator and microwave and the maintenance worker was really fast on my request and super friendly. I would definitely come back to stay. Hopefully, all rooms will be remodeled like room I was in.

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    Reviewed Oct. 24, 2024

    No stars for this stay! After an 18 hour drive wound up with a filthy room reeking of ammonia and mildew. The bed sheets had dark stains and burn holes, the pillows were in desolate shape, floors and surfaces were filthy and sticky. Unused towels had dark stains. All appliances were filthy and had fingerprints, sink had dark grime around the edges. Curtain and shower curtain were stained with mildew. Clearly a matter for the Department of Health.

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    Staff

    Reviewed Oct. 9, 2024

    Hi, I booked a room at your Lakeland Fl. location on 10/05/24 for Tuesday through Friday morning. I arrived there at 3 pm to check in on Tuesday 10/08/24. There was a line into the office. It took me 45 minutes to get to the desk only to find out my room was not ready yet. I booked a 1st level room with 1 bed and micro & fridge. After 2 hours I went back into the office and they said it was still not ready. I passed a senior woman sitting on the walk by the office that said she had been waiting 4 hours. I went back to my car to wait. 30 min later I walked back to the office and they said it was ready. They handed me a pass key to room 237. I asked them,"Isn't this room on the 2nd floor?" They said yes. I told them I booked a 1st level room last week as I'm disabled and my wife has health problems too. They said all the 1st floor rooms were gone. As another woman was in office asking about a 1st floor room, they told her her room would be ready in a little while.

    I was angry after hearing that. I went up to room 237, it had no fridge, no micro and no blankets and no towels. Besides, there's no way I could make the trip from the car to the room carrying the food and drinks and necessities we needed for a stay from Tuesday to Friday. And with Milton approaching the stores and restaurants would not be open. Also, everyone was saying, "There's no ice, when will there be ice?" They told them the ice makers are owned by a vendor and they don't know. 

    I went back to the office to ask them about the no fridge or micro. They said the upper levels do not have those. I got a $367.00 refund and we went home to our mobile home to bunker down from the approaching storm. It was too late in the game to try and book another room elsewhere as they were all booked up. My point. Your management wasted my time when I booked 3 days ahead of the storm as I could have booked elsewhere that would have not given my room to someone else. Not only did it make me angry, it put my and my wife's lives in danger from the approaching storm. And I could have spent the time wasted on Tuesday trying to get into my room working on my tractor or other projects. I am very unhappy. My brother and his wife was also booked in, they got their 1st floor room and if the room was larger we would have slept on the floor to be safe. 

    I'm in a mobile home, if the power goes out I can set up my Generator. I'm very concerned about being in here through this storm coming. I'm going to upload the reservation I printed off when I booked the room on 10/5/24. On the reservation attachment, notice the room description. Oh yes, it also says free wifi. My brother tried getting his laptop on wifi, in his room, they had to walk back up to the office to get the password for the wifi, he got connected but the wifi was so weak he could not get to check his mail or any other sites. But it was connected.

    Many unhappy customers waiting on their rooms to be ready after checking in. Waiting in their cars and sitting on the walk to the office. Seems the employees that clean the rooms are way understaffed and the service desk lies to you when asking when your room is going to be ready. I will NEVER book a room a Motel 6 again. I am also keeping my reservation printout in case I decide to seek legal action.

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    Reviewed Oct. 9, 2024

    Will never stay at Motel 6 again. Was charged $50 because I checked in at 11am due to a sick family member and not at 2:00 check-in. We had no reservation but had to find a motel due to the sick family member. When passing through a town it is terrible to have to wait 3 hours to avoid paying $50. They were not booked up, we got a room right away but still had to pay the $50.

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    Staff

    Reviewed Oct. 4, 2024

    I love this hotel! I'm it's my favorite place to stay and I will always continue to come there when I need a great place to stay. They have always helped me with any of my needs. Thank you to the staff and manager for making my stays the best.

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    Staff

    Reviewed Oct. 1, 2024

    We stayed at the Mammoth Lakes Motel 6, room 114 on the night of Sunday, Sept 30, 2024. For 3 days before, we stayed at the excellent Motel 6 South in Carpinteria, CA. That was great but the Mammoth Motel 6 badly needs maintenance as seen in the photos below. These are only a few of the photos I took. Just outside our room, the overhead ceiling from the walkway above was coming apart and the trash can outside our room had graffiti on it and was filthy. Three of the security light posts were damaged and the electrical box in the photo was destroyed and in a very dangerous condition. This motel seems to be just a cash cow with little or no maintenance done. The housekeeping staff was fine and does not share the blame.

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    Reviewed Oct. 1, 2024

    I reserved 6 Motel 6's on my recent vacation. Five of them were completely unacceptable. One ripped me off by scheduling my stay as of the date I made the reservation rather than the date I needed to stay. All but one was dirty and outdated/worn out. One in Lawrence Kansas charged a $75 security deposit and we left it in perfect condition with no refund. Why would I have no problem at 5 of them but only at the one I paid a security deposit at? It makes no sense. Had to complain at corporate. Front desk kept hanging up on me without saying a word when I said I was inquiring about my security deposit.

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    Staff

    Reviewed Sept. 21, 2024

    I've been to plenty of hotels, this specific one was definitely worth it, the hotel staff made me feel very welcome. My room was outstanding, Rachel did a very good job. Not to mention I had a clean fridge and microwave.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2024

    After extremely long week my husband and I rented a room for three nights. First night next door was so loud all night, but hey we all human. After getting out shower the towels were stuffed so tight in holder, they never came out. The second night I stayed somewhere else even after room being paid for to come back and the housekeeper went in and with "stay overs" you don't touch their belongings no matter, well she super cleaned chemicals so strong even with air on window open we had to leave room and let air out. While leaving housekeeper tells me I'm lucky she did not throw my ** away cause she did not realize that was what it was!!! Came back couple hours later room still very strong of chemicals but was gonna relax and smoke to find out during moving all my stuff around and reorganizing my stuff she threw $60 worth of ** wax away or took it.

    We tried to call down to office several times, always dead call. Then at 4 am again the room next to us "same people" was reorganizing and falling over by the sound. Very unhappy, all my stuff was touched and moved first of all then $60 of MY smoke just gone!!!! My understanding I pay for this room, my stuff should be safe, absolutely was not case.

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    Customer ServiceInstallation & SetupOnline & AppStaff

    Reviewed Aug. 21, 2024

    Our recent stay at Motel 6 in Ely, NV was an absolute nightmare, and I feel compelled to share our experience to warn others. We stayed from August 16 to 18 (2024), and the conditions were not only unsanitary but also unsafe. Here are the key issues we encountered: Filthy and Sub-standard Room: Upon arrival, our room was in a shocking state. There was vomit on the refrigerator (which was not working), dried bodily fluids (use your imagination) on various surfaces, and a filthy shower with an unclean curtain. It was clear that the room had not been properly cleaned or maintained.

    Unsafe and Hazardous Grounds: The motel grounds were littered with broken glass, bottle caps, and construction materials, which created dangerous tripping hazards. The pool was closed (something not disclosed on the website when we booked), left unsecured and unlocked, and was also filthy—posing multiple safety hazards.

    Hostile Environment Created by Migrant Workers: The majority of the rooms were occupied by migrant workers (multiple white vans labeled "migrant farm workers" clued us in), who unfortunately through their actions/behaviors (and management's disregard for security enforcement) created a hostile and unsafe environment. On multiple occasions, they threw bottle caps at us and refused to move on the staircases, blocking our passage. A staff member confided that these workers had become combative with him earlier in the weekend, and a fight almost ensued. Due to this situation, my family, including my young son and wife, felt unsafe and were unable to leave the room alone. Instead of ensuring a safe environment for their customers, Motel 6 Ely, NV insisted that we should have policed their premises for them. This is unacceptable and highlights their complete disregard for guest safety.

    Staff Incompetence and Unsafe Practices: On Saturday, we were unable to access our room for several hours because our keycard stopped working. The staff member on duty was untrained and unable to resolve the issue. Our dogs were stuck inside the room, and the only solution was to have the staff member manually open the door for us—an unsafe and unacceptable situation. Additionally, a member of the staff confided in us that she had been injured due to hazardous conditions in the office during ongoing construction, such as tripping hazards and uneven flooring. It should be noted that all of the junior staff members seemed to be hardworking and friendly, yet untrained.

    Unprofessional and Rude Management: On Tuesday, August 20th, I received a call from Maria at the Motel 6 in Ely, NV--who I did not see the entire time of our stay. She was rude, unprofessional, and dismissive, insisting that I should have handled all these issues myself. She exclaimed that she was in the office all day Saturday and I should have talked to her directly (if this was the case why was I unable to get a new key lol). She refused to take responsibility or offer any resolution. I had reported these problems to both the manager on duty (Keyan--apologize for misspelling) and other staff members during our stay, but no action was taken. Aside from replacing the broken refrigerator with a grimy, barely functional refrigerator--that I had to clean and install myself.

    Corporate's Failure to Stand by Their Brand: After filing a complaint with Motel 6 Corporate, I was shocked to learn that they refused to remedy the problem or stand by their brand. Instead, they insisted that all matters must be resolved through the franchised property itself, even after I informed them that the franchise was combative, unprofessional, and rude when I spoke with them (Maria and Keyan).

    In conclusion, our stay at Motel 6 in Ely, NV was one of the worst experiences we’ve ever had. The combination of filthy conditions, unsafe premises, hostile environment, and unprofessional management made it a nightmare. I strongly urge anyone considering staying at this location to reconsider. Motel 6 Corporate's refusal to take responsibility only adds to the disappointment.

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    Customer Service

    Reviewed Aug. 14, 2024

    Motel 6 Artesia California. Receptionist to buy on personal FaceTime call. No greetings. It appeared I disturbed and annoyed her. Room floor turned my socks black right away. Floor had not been cleaned. Two Roaches. It was past midnight otherwise I would have moved out. No good morning or thank you in the morning either.

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    Reviewed Aug. 5, 2024

    Best motel I ever stayed. I would not stay anywhere else. I would refer Motel 6 in a second to anyone with no problem. I can't think of anywhere else would stay. I will always chose motel 6. I have zero complaint.

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    Verified purchase
    Staff

    Reviewed July 19, 2024

    Don't trust your reservations with this company. I made a reservation for one of my employees, they sent over confirmation for 6 nights. When our employee arrived, they had cancelled the reservation. We received no cancellation notice, Nothing!! The hotel was fully booked, I called their main reservation number, and they offered us another location for $400.00 more. We declined and took our business elsewhere. I will never book Motel 6 again. As I stated before, don’t count that your room will be available to you even with a confirmation number. My employee had to wait for a couple of hours so I could find him other accommodations. It was hard to find since special events are happening in SD and most of the accommodations were booked.

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    Reviewed May 29, 2024

    Denham Springs LA. Do not stay there. There was no Kleenex, no shampoo, no hair dryer, no toilet paper, no place to hang clothes and an extremely small TV. And in the morning, no coffee as the machine was supposedly broken.

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    PriceStaff

    Reviewed April 14, 2024

    Me along with two other people stayed in the Motel 6 East Syracuse. The only room was a smoking room on the second floor. We stayed in the motel for 2 nights. The first night in the smoking room was horrible. Here is a list of observations that we made on the first night. The floors were all sticky. The sheets and beds were stained, with three holes in one and a brown patch/blue chemical looking spot on the other. There was an old used cigarette bud on the floor which was blamed on us(don't smoke). There are suspicious stains like mentioned before on the pillows. There were only three outlets. One by the bed, bathroom and fridge. To use the bed outlets we had to sacrifice both bed lights. and with three people with a lot of electronics we had to use all except for the bathroom. Beds were itchy. dirt everywhere on the walls where the floor meets. Radiator went off periodically which disrupted sleep, also disgusting.

    Bathroom- Right part of the toilet seat was broken. Two holes in the wall, mold on the ceiling, finish peeling off the bathtub. Two tiny bars of soap. Water pressure felt off and didn't feel like we were getting cleaned. It felt like as if were just dirtying our clean clothing after taking a shower. Like nothing was happening. The second day there was room service that came to our floor but never came to our room. I never trusted room service to begin with because of how neglected the room was. It looked like it was not touched for at least a month. The second room was better but still had some paint peeling and some parts of the tub chipped(very very little).

    I get it, it's a motel where reputations are never the best but our basic necessities weren't being met. I am contacting the Syracuse Health Department to get that place fixed. Manager didn't even apologize. I feel bad for the worker who was there who was at the front. The price was 222.28 for two nights which for that quality is completely wrong. I give it two stars because we did get a better room for the last night.

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    Staff

    Reviewed March 8, 2024

    It was my first time being out without a home with my kids and been a while since I stayed in a motel room. The staff were all amazing and continously helpful and kind. I would definitely recommend this motel to others.

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    Customer ServiceCoveragePriceStaff

    Reviewed March 5, 2024

    I had the misfortune of having to stay at this chain of motel 6, for a month in July of 2022. My best friend is ARMY vet. And while at first it seemed like an ideal place to say until we could get into our apartment it was the worst experience of our lives. Motel6 at 3228 N Chestnut St Colorado Springs Colorado United States80907, is not a place I would send someone I hated to. The room smelled like cat pee and mildew. The floor was sticky and there was blood on the walls. To get a room with the microwave and fridge was an up charge of 20 dollars. The bathroom was a tiny closet thing with shower the size of a school locker. With a trip to the store I washed the blood off the walls and mopped the floor again until it stopped sticking as we did not have another choice but to stay there. I stripped the beds and found a used needle and something I can't put words to. I wore gloves and tossed them.

    After finding the needle I went back to the store and bought two tarps and we placed those on the beds and sleep on top of them. I say sleep but that is a joke. It was too loud to sleep with the fights and the door slamming and the cops being called. Glass covered the parking lot and the staff didn't seem to care when it was brought to their attention. I spent 700 a week for 3 weeks at this chain and then we went to the other Motel 6 by Crackle barrel, I will get to them next. I asked for a refund for my 3 weeks of hell and was told no, the manager at the time yelled at me for asking him to explain why I had clean the room when it was a biohazard. I was very nice about it and didn't yell back or fight with him. I left. A friend of mine was in town and asked where to stay and I said anywhere but Motel 6. In a month's time I spent 2200 at two of the same chain properties and I had awful experience with both. Pay more stay at a better place.

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    Customer ServiceSales & Marketing

    Reviewed March 3, 2024

    Advertising bathtub in disabled rooms when there is not a bathtub on the whole property. Take pictures before you leave in order not to be charged additional cleaning charges up to 150 which they will even if left clean. Extremely low water pressure and water will stand on the flooring after you shower. Also have to get down on floor and flip reset button several times in order for heater to work. I turned back the blanket and bedspread because they were just awful. When I called several times to discuss the extra charges they never answered the phone and they finally did answer my phone call was 1 minute 12s because Jeff the manager hung up on me. He told me my dog urinated on the sheet (plastic covered mattress) but my dog would rather die than relieve herself indoors, plus I walked her twice. If you want to pay double and not get the room with a bathtub you reserved stay here. Remember to take pictures!

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    Staff

    Reviewed Feb. 21, 2024

    We had a very nice stay while a family member was in the hospital. The rooms were clean. The motel was close to a nice shopping center. The staff was very nice. We worked with Lynette. Got a nice night rest the we needed.

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    Punctuality & Speed

    Reviewed Nov. 8, 2023

    Spent last night in Troutdale OR at Motel 6. Needed to arrive at PDX early for a friend's boarding. We were assigned a room "around back"... the first thing I noticed was a railroad about 100 feet from the door. No trains were active until about 7 PM but they ran heavily from then until about 2 AM. Many trains and some sounded huge, though I didn't get up to see.

    The shower head is mounted much higher than normal and difficult to reach up ad adjust for a small-height person. Bad design. Sink hot water was just barely above body temp. The shower floor was not slip resistant, and in fact was so slippery I used the floor towel to keep from falling. The TV choices were terrible. But the WiFi performed well. Bed was comfortable, but there was no blanket - just a heavy sheet, and the air system ran constantly providing noise and cool air so I did not sleep warmly. In fact I really didn't sleep more than an hour all night. Overall, I was surprised at all the items mentioned, for such a popular company. I'll shop better for my next hotel/motel.

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    Staff

    Reviewed Nov. 6, 2023

    To start, I’ve spent a career traveling and staying at various motels/hotels in the US and overseas. I’ve had good experiences and not so good ones. Now that I’m retired, traveled to Pennsylvania to spend time with a relative other the weekend. We decided to stay at a Motel 6 being I considered it a good value for the money. After an all day drive, checked in at the Motel 6 in Warminster, PA, on November 4. The first room assigned was 220. Walked into the room and it had an extreme long term cigarette smell and a very strong perfume smell. We could not even breathe in the room so we walked out and requested another room. New room was 218. This room was not so smelly so we decided to stay. This was our first mistake.

    Went to bed and during the night we heard a dog barking and now a must stronger smell of cigarettes throughout the night. At around 5:00 AM, the dog (across the hallway) started to bark again and would not stop. The frig and AC were noisy and with the dog barking, we had very little sleep. Room condition - In the morning we noticed mold in the bathroom and the room had many bad plaster patches along with war torn furniture. The sheets were questionable with black spots on them and the room was just plain dirty. Checked out at the front desk in the morning and told the person at the desk about the dog and room smell. They were apparently were aware of the problems and said nothing else.

    After a return nine hour drive we noticed our clothes and hair smelled like cigarettes and bad perfume. The room charge was $127.64. Later Checked the WEB site and noted the room charge listed was $74.00. Bottom line, a very bad experience for this traveler at this location in Warminster PA. We will not stay at a Motel 6 in the future and will not recommend this motel to family and friends. Apparently standards for Motel 6 are very low.

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    Staff

    Reviewed Nov. 1, 2023

    I have been coming to Motel 6 for a couple of years now and I have never seen it look so clean, the new manager has made several improvements. The new look of the rooms are great, and the property itself looks so clean now. The friendliness of the staff is always welcome. Kudos to everyone who works there.

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    Punctuality & Speed

    Reviewed Sept. 23, 2023

    I checked out a day early and was told my cc would be credited for that day. Over two months later, it still has not been. When I first contacted Motel 6, they said the Expedia Virtual Card on file had been credited. "Our records show that you were issued a refund of $77.61 to the Expedia Virtual Card on file. Please reach out to them by calling them at *******783." I did not use Expedia for my booking.

    When I brought that to their attention, I was told, "Our records show that you were issued a full refund to the Booking.com Virtual Card on file. Please reach out to them by calling them at *******958." (Except for those sentences, the messages were boilerplate, verbatim.) I did not use Booking.com, either. Motel 6 is lying. They are engaging in fraud. WHY!

    Besides that, there is overt prostitution going on, there. My room was never cleaned nor was I given fresh towels. The parking lot is filthy and looks like it has been carpet bombed. The door to my room didn't seal, letting in bugs and the hot night air. The bathroom door was damaged, the furniture was damaged. It looked like a seedy hotel in some old movie. Totally disgusting.

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    Staff

    Reviewed Sept. 14, 2023

    I overslept. They were so nice and letting me stay. Awesome folks.. Waking me and letting me stay. The front staff amazing. And I think the G.M. was so nice and understanding. I will definitely be back to this place..

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    Customer ServiceStaff

    Reviewed Aug. 18, 2023

    My experience has been excellent however I experience a horrible experience with customer service skills. I referred many friends to Motel 6 located in Branford CT East Main St however when I arrived with a friend one of the front staff members had to be in a bad mood which is unacceptable when you're in customer service department. She yelled to my husband and a very good friend of ours as we recommended motel 6 highly. But when he was yelled at for no reason at all he decided to go across the street to Holiday Inn hotel, that’s not very good for business. All in all motel 6 branford has stepped up remarkably with cleaning. Rooms tidying and properly stocked with towels.

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    Motel 6 Company Information

    Company Name:
    Motel 6
    Website:
    www.motel6.com