MakeMyTrip Reviews

I had booked my flights with MakeMytrip and I have still not received my money back. We all know Jet Airways has been grounded and it has been more than 60 days now that I had not received my money for international flights. On their assurance only I had rebooked my ticket with MMT where as post 60 days they do not respond to my calls and keep transferring. When we make a booking on MMT we pay them, then why do we need to wait for Jet airways to refund the amount. MMT is responsible for my booking, whereas now they state that they are only an agent. What is the point then of going through an agent if this is how they treat their customers. Very unprofessional service.

I had booked my flight ticket on 23/01/19 through Make MyTrip for 26/05/19 from Chandigarh to Mumbai the amount being 13,934 and the airline was Jet Airways. Everybody knows the airline closed and I had to bear the loss. Not only I had to pay 8000 extra amount 22,914 even after cancellation and me chasing Make My Trip for refund the past few months I have still not got my money back whereas I have heard others have. What I do not understand is if MMT earns pretty well from these airlines then why is it not paying its clients and chase the airlines for the refund. Why is it causing great inconvenience for its clients who have been with them like me for the past so many years whereas we are the ones who generate business for them. We really need to reconsider these service providers who in the guise of benefactors are like wolves who fleece you.

I booked a ticket for my mother through MakeMyTrip, she doesn’t have last name on her passport but While booking the ticket make my trip system allowed me to book the ticket but while printing they added Ms twice in the first name and first name into the last name. I checked with China Southern airlines and they said it's MakeMyTrip system which is generating extra Ms as per the gender of the passenger and only MakeMyTrip guys can rectify it. I am trying from last 7 days and all the representatives sending me to different directions and no one is giving me any solution. I would highly recommend not to book ticket with MakeMyTrip.

Really disappointed by MakeMyTrip (MMT) travels! We had paid 120000/- for 1 week package for 4 person. I have already told them that all the 4 are senior citizens and make sure that we get ground floor hotel rooms and the hotel room should be relaxable. They assured me that I can call anytime and they'll help me. But they didn't. When I was booking the package they were very co-operative and very nicely responsive. Until I paid the whole amount for the package. Firstly Mussorie hotel was good yet the washroom were not even working properly. Food was too poor and quality was just awful. Location was okay.

Make My Trip is the worse travel company. I have trapped two time in it. I was willing to book bus ticket from Banglore to Mumbai for 24th June 2019 and when I was at checkout point. Payment was failed and I made the payment again. Payment done and what I have seen the date is changed and was the same date on which I have booked (13th June 2019). There was a rule written in the ticket that if the ticket will be cancelled up to 8 hour before the time of bus none of the money will be refund. It happen with me second time. It happen with me one more time when I have booked a hotel in Puri and the date changed unknowingly and my money got waste. That time I thought that it may be because of my mistake but now I am sure it is because of the technical problem with their website so I will suggest everyone not to use this website ever otherwise your money will also sunk.

I booked my Jet Airways flight tickets in the month of January 2019 via MakeMyTrip for Mumbai to Singapore... In the month of April 2019 all Jet Airways flights were cancelled and MakeMyTrip emailed us that refund will be processed in 7 to 10 working days... It's been 60 working days and we haven't received any communication on refund status. Also when we call customer service number, they just keep transferring your call and waste you time... never ever book tickets or packages via MakeMyTrip, absolutely cannot be trusted. Pathetic customer service, they just want to take customer money and sit over it. Customers think 10 times before booking via MMT, as if you book via other portals you may get the best service.

Hi! I am Vishal **, A Research Scientist and Anesthesiologist. I want to share my memorable experience with MakeMyTrip and would love to recommend people for the same. The flight tickets were so cheap other than any other websites and tremendous so friendly support from Customer care. I had missed my flight due to visa issues and I was traveling to South Korea in a Very important International Conference. I missed the flight and the next flights were so costly to purchase around 1 lakh and more. The airlines were suspended my tickets and it was also non-refundable. I was stuck at Delhi Airport!

They booked the ticket, deducted the amount from Bank after confirmation. But after some time they cancelled the ticket saying technical glitch and processed the refund. Till here it was good. After this I had booked from IBIBO. After around three hours MMT had booked the same ticket once again and then charged again, and my money was deducted from Bank. This time I had no whereabouts from where they had booked the ticket. I had to cancel the same. However in this I lost around 3800 Bucks. MMT did not bother to hear this and kept on claiming big that they have settled the case within a record time.

We did not get proper/required support from MMT staff. We were requesting within the policy date to cancel one of hotel booking due to its quality, but MMT staff was doing time pass and moving our request within MMT team members. It was pathetic experience with MMT staff.

Hi, MakeMyTrip refund status very poor, really bad experience with them. When bus didn’t come on scheduled time and when I tried to cancel they denied saying "tours are not refunding".. Really pathetic aa.

I had planned a trip on 7 June to a resort for two days (9 June to 11 June). During my booking by mistake I put 1 day prior to actual departure (8 June to 10 June). I called the hotel but they refused to help as the booking was online. Now since the booking was one day before, cancellation and modification option was already gone. I emailed the customer care but according to rules it was showing extra charges (same cost of two days again). Then I called the customer care number on the booking voucher, they talked to the hotel and changed the dates accordingly, mailing me the new voucher. The process was easy and smooth. I was so afraid that I have screwed up, but the guy on the phone really helped me. Thanks Suravjeet!

I booked my round Flight tickets (10th July - Abu Dhabi to Kolkata) using online website MakeMyTrip.com (refund for Booking ID **). Due to non-availability of the Jet Airways flight six weeks back they have cancelled my one-way ticket and assured to get back the refund within 72 hours. I have written 1000 times emails, but they are idle. I lodge a complaint online at consumer forum but nothing happened. This company totally cheated me. They don't take any responsibility if flight get cancelled. They will not refund back the money.

I faced payment issue on "MakeMyTrip". Thrice money was deducted while booking domestic hotel. Their customer service is pathetic. Nobody responded even after raising tickets and calling again and again. Their support system is worst and very bad user experience.

I booked a holiday to Nepal on Feb 16th 2019 to Nepal. My travel date is on may 10th, 2019. Flights, hotels, etc all are booked by them. I got a call from MakeMyTrip customer care saying that my flight which they booked got cancelled and said to pay extra 30000/- to book other flight. I didn't book the flight as the cost is very high. My trip got cancelled and till now they didn't give any refund. I paid 54000/-.

Never ever use MakeMyTrip app for any bookings. You are sure to end up losing your entire money and peace of mind. They have opened the app only to cheat customers to give up their hard earned money. Their customer care are very rude to the customers and are not bothered about the convenience of the customers as long as they are able to cheat them of their money. Their hotel booking is another farce wherein the customer is forced to lose his money by falsely claiming options available as pay at hotel. However, conveniently they take your credit card details and later charge the full amount after a day and then wash their hands saying it is hotel policy and the amount debited cannot be refunded. There are much better options to book your flights and hotels.

I have booked a package with MMT for Singapore and Malaysia. It was the worst experience I had with them. It was my First international trip with them and they have promised me that all will be good but Malaysia trip was ok ok. but the worst scenario was Singapore. The hotel which they have provided me was very worst. In the hotel there were cockroaches and bed bugs and the room was not good also. I have requested them to change the hotel but the tour manager told me that if I want to change the hotel I myself have to pay the money and get a good hotel. This service was provided from them. Mostly the tour manager is not useful, he just only coordinate on Whatsapp messages about the tour nothing else.

Very much upset. Though my friends told me that don't book tickets from MakeMyTrip, still had trust on your site and booked the train tickets which was urgent. After few minutes got mail and message that transaction failed min suddenly. It's really annoying. Money was deducted from my account. What the hell. Such service you provide to people using your app. Please see to it the money is been refund as soon as possible and solve your technical issues and then proceed further use of app in market.

I had booked my ticket from Hyderabad to Delhi for 3 June 2019. Now when I'm trying to cancel through chat, email and call no one is responding. I don't know why their customer service seems so busy that customer have to wait like 2 hrs online and still no response. I wonder if they have any customer service department who would actually help people. This is really pathetic. I would request people whoever is getting offer from MMT or any discounts still I would request not to book from them. It's better to pay a little more and book through agents. And also I guess no customer service in the world would be so busy as MakeMyTrip coz they are not there to help. But they are there to see and laugh and suck people money and that's how these CEO and others who is associated with MMT makes money. I would never ever deal with MMT. Just hate it. Pathetic???? If I had an opportunity I would not even give one star.

MakeMyTrip is a cyber fraud company. They think my money didn't issued me a ticket. They have only computers to talk to their customers. Service is also zero. You can't speak to a human at all. I believe they and their brand ambassadors should be prosecuted.

I had a very bad and humiliating experience with MakeMyTrip for Europe as I was not able to travel Budapest though my tickets were booked but they did not mentioned anywhere that you have to carry your passports in original wherever you go, the taxi which I booked with them was not on time and he misbehaved with my family during the way from airport to hotel and asked 100 euros on the way and threat me and family that he will drop us on road if we will not give him 100 euros in cash, Moreover I missed my tour to Eiffel Tower just because I was late by 5 mins. So in total I lost my 800 euros without my refund after booking with MakeMyTrip.

Hello. I have recently availed a holiday package to Leh. I had too bad experience and I am sharing the feedback. I will never consider MMT again until MMT changes their rigid customer harassing policies. My feedback in detail.... What’s good: The hotel accommodation, good quality, hygiene and service. The overall comfort of an organised tour as there is less to think for the customer like any other organised trip. All local trips reasonably organised, good discipline, on time schedule and timely general information at site.

It has been the third time booking with MakeMyTrip and this time everything was going wrong. I couldn't access my account so we dig booking over phone. They charged me the amount in the wrong currency and took money again (without permission) from my bank account!!!! So I ended up paying much more for my ticket than it was!!! Plus additional bank processing costs I had to pay for their mistake!!! Additionally they didn't even reply to my emails and didn't try to reach me!! I got no information and my account is empty, no flight information and access to the complaints. This is neither fair not the work of a proper booking agency. DEFINITELY NEVER RECOMMEND!!!!

I had wasted more than 5 hours on phone from Australia calling MakeMyTrip customer service to clear my international tickets booked thru them. No one has a idea and they abuse you in Hindi, and at the end no help. I wasted my time and I was forced to cancel my tickets and book thru a travel agent at the last moment, wasting my time and my money. If you want to lose your money, peace and life, try booking from MakeMyTrip. Am reporting from Australia, absolute worst company, which will definite ruin the standards and name of India.

I booked two triple deluxe rooms in Hotel Sonar Bangla through MakeMyTrip website 1 and 1/2 months earlier than the scheduled date of travel. While booking the rooms it showed me that each room will fit 4 adults and 1 child and accordingly I booked the rooms and full money was immediately deducted. As the rooms were booked via MakeMyTrip and the Hotel has also accepted it and the review was also good so I didn't call the hotel after the booking.

I was a MakeMyTrip customer for a long time. Probably long before they released their app until 6 months ago, when I got the worst room possible (similar to Decent hotel from Jab We Met). I understand when the hotel gives you an incorrect booking but not MMT. I had booked a room after checking with pictures on MMT. The room was nice and oh!, it was during Diwali, so imagine my surprise when a room fitting my criteria was found. And then we reached the hotel...

Booking ID - **. I booked a cab. The cab was in very nice condition, driver was polite. By mistake I paid double amount for the extra kilometer and the driver returned the extra amount sincerely using Paytm. Kudos to him. It was a nice and pleasant journey. Thanks.

This is a company run by cheaters and thieves. They got all my refunds of 2 lakh from hotel and airlines cancellations and decided to keep it and refuse to return to us. We have written emails from MMT that they will refund but not a penny has come. We have decided to go legal against them. Strongly recommend not to work or buy any package from MakeMyTrip.

Very poor customer service. Phone service is very poor. Takes hours to reach a rep. They never call back. Irresponsible reps. Never book from this site. Talk to hotel directly. They are giving better deals.

Actually I cancelled a train ticket on 05th April 2019, but my refund is not credited in my account yet. I called MakeMyTrip so many times. Every customer care executive said me that, "Please wait for 24-48 hrs. Definitely you will receive your refund." At the last I talked with Mr. Amar ** (Customer Delight Team) on 4th May 2019 and he said me that, "Please wait for 48 hrs. I will get back to you." But he does not call me even I send mail 5 times but no response yet.

Worst service ever. I have been booking tickets from them for nearly a year, had a good opinion. I was booking ticket from CHENNAI TO LONDON INTERNATIONAL AIRPORT on this Monday 13 May 2019. They took my money but ticket booking unsuccessful. Called them. They said refund initiated. Will take 3 days from their side. On Wednesday 15 May was booking again from Chennai to London. They took the money but transaction failed. No ticket generated. Was calling them to talk to supervisor, they said will give me a callback but no one did. Had a chat with customer service agent still the same story.

Before making booking or trip package here careful and don't do any booking in MMT. Their supports sucks and your booking will be automatically changed after sometimes. For example if you give Bangalore to Dubai later it changes to Delhi to Dubai and you are trapped, you can change or cancel the booking and your money is gone, ** MakeMyTrip.

I was looking to book international flight return tickets when I came across MMT Best Price Guarantee programme wherein they were claiming that their price is the cheapest and in case a cheaper ticket is found within 24 hrs they would return 10 times the fare difference. So, I went ahead and booked the ticket. While making payment I found another Rs 2600 discount coupon over and above this scheme. So, I applied the same and went ahead and completed my booking.

Average Hotel, morning Breakfast is very limited to Idli, Puri, Bread, Coffee that's it. Even if you ask for omelet on payable basis it is very difficult to get. It is overrated in review and hyped. MMT misguiding visitors without verifying the fact and authenticity of the feedback.

Hi, I booked a hotel for my trip to Singapore from MMT. I booked Days Hotel by Wyndham Singapore At Zhongshan Park. In MMT website they mentioned that the hotel provides Indian veg food and has a swimming pool. However, after check in I came to know in the name of veg food they have only veg Biryani and nothing else in veg and there is no swimming pool in this hotel. I contacted them via Twitter but have not received any response from them for 7 days. They completely spoiled my vacation as I booked that hotel only for veg Indian food as my wife is vegetarian. Now, I have decided to drag them to consumer forum for a settlement.

Very bad customer service. MakeMyTrip seems to have a bunch of frauds. I have suffered mental trauma because of them. They ruined my whole trip. I booked my honeymoon package 2 months before the date for Thailand and I was told that if I'll pay the amount through HDFC they will return 10% cashback after the trip is over. So I believed them. But after the trip when I asked for cashback they denied it completely. And also during the trip, I was asked to pay the extra money for luggage that was not mentioned anywhere in the mail and that too in that baht.

Just booked holiday package with MakeMyTrip inclusion of hotels and cab, for which they have charged good amount to me, but it is not all worthy as per hotel category and rooms quality is concerned. MakeMy team even not at all supportive and cooperative. If we raise our concern, even doesn't initiate any call from them side on complaints.... Better to book your own holiday separately, it would be quite worthy and satisfactory...

I booked bus ticket with them. With SLH travels. My boarding was at night 11.45. They have cancelled the bus and there is no information from their end. I have not received the refund yet. Not able to reach the customer care.. Only I can chat with them. They say your issue has been closed. But where is the refund??. I am still waiting.

Booked for a family package tour to Sri Lanka. Highly disappointed with the way the trip was organized. The package cost was 48,000 (excluding flights). But, on-arrival, we were charged an additional Rs.17,000 by the guide. The guide (Mr. **) did not take us to any of the places mentioned in the package. He was extremely rude and did not give us any time to eat or shop. At one point, he blackmailed us that he will drop us in the middle of nowhere if we raised any concerns. He even handed us Rs.500 and asked us to take an auto to our destination. Such mannerless service! Do not trick people like this. You are giving a bad reputation for the country we are visiting. I would definitely not recommend this package to anyone. Don't waste your money on this trip.

This a biggest looting firm. They were milking money from customers due to the last moment confusion when Jet Airways cancelled their flights. Their website was showing only expensive alternative travel options. Finally I was informed by my friends to check Air India website directly and I managed to book my tickets for the next day within my budget.

Terrible customer service. MakeMyTrip seems to have a bunch of frauds and scamsters. I booked my two way flight from MakeMyTrip from Mumbai to Toronto and Toronto to Mumbai. From Mumbai to Toronto, because my flight was from Jet Airways, it got cancelled. When I tried contacting their office, NOBODY picks up and an automated voice just cuts the call. The other numbers are useless too. I even sent in a mail to which I received NO reply. I visited the Jet office and stood there for 2 hours post which they told me that our flight from Mumbai to Toronto holds cancel and that refund will be given by the travel agent. Till this point, I received no notification from MakeMyTrip.

Because of MakeMyTrip.com my family is going through a mental trauma from this morning. My family was visiting me (I am in US) from India and supposed to travel this morning to JFK. They booked tickets for 2 adults and 2 kids more than a month ago through MakeMyTrip.com and got confirmation of booking. When they were in the airport to check in for the flight, the people at the counter informed them that only the 2 kids ticket was confirmed by MakeMyTrip.com and the adults do not have tickets. They had to cancel all the tickets as the kids cannot travel alone.

I had canceled the ticket in the month of Feb. So far the refund has not been done my MMT, it's been 2 months since the cancellation. I am only getting their mail stating they are looking into the matter. They will revert in 24 hours, same mail is repeated every day, they are not serious of public money. Such agents have to be black listed. What is the use of giving such big ads in the media when they cannot give proper service to their customers. If it was MMT to get money they will ensure the last penny is sent to them. I would like to know if there any platform where we can complain for their cancellation of their license. Regards, Sham **

I would never forget how much trouble this travel agency caused me. Their customer care is worse than your nightmare. If you want to book flights I recommend book it from direct airlines rather than these cheaters. They will try you lure you with deals but it is all a scam. Their customer service is rude and not at all helpful. I pity you if you are one of the victims of this company. Worst service provider ever. Please never book anything from their site because god forbid if are stuck somewhere no one from this company is ready to help you.

SInce Jet Airways suspended their operations, MakeMyTrip app is not working anywhere. We trust that MakeMyTrip is for ease of operation of users. In such a specific condition they should be more active to win customer confidence but it is not happening. Connecting is the key to win confidence which is missing at all.

Hello Friends. I am Kapil & I am sharing a my experienced with MakeMyTrip. MakeMyTrip is a Fraud Company. They have no value of words. All Management are so irresponsible and faked. According to me don't use MakeMyTrip for any travels because there are loot Money and given by bad service.

I have booked ticket through guest user, after successful payment I have not received ticket details on 3rd April with travelling date of 15th and 18th April. After 2 days I contact customer care, they were not able to find any transaction with details of mail, contact no., traveller name, secondary mail. Customer care executive was unable to find any ticket details throughout week. (All conversation on Call and some of on mail). One of executive told that, "Sir ticket is not cleared. MMT has initiated refund on 5th April." So checked with bank, but bank has denied. Send statement to MMT for cross check. I have sent mail on 14th, 16th & 18th April. Send mail to MMT for refund status.

Would like to show a classic case how MMT (MakeMyTrip) cheats consumers? Here's a case - if you're in a hurry for a Tourist VISA & book an international flight via MakeMyTrip, you'll go for a Travel Insurance like in Schengen countries it's mandatory. Interestingly their same "Apollo Munich" company insurance for domestic sectors has "trip delay & cancellation" + much more clauses than mere 11 clauses in International segment but they charge you a real high premium (straight double premium than their rivals/partners, compare before you go for them) for a small sum-assured in the latter segment. They don't even share the plan with you. Seemingly in most cases, flights get delayed in International Segment which they have not smartly covered as a clause where in you should be eligible to claim.

Hello all. Please do not waste your valuable time and money to make any booking on MakeMyTrip. The company has ZERO customer service. No one replies to emails, management emails bouncing back. Chat is like graveyard, and you are trying to chat with dead people. I have very bad experience and I lost my money. So please don't waste your time and money.

I booked this hotel through MakeMyTrip. Hotel name was ONE HOTELS IN CORBETT. I made full payment in advance for 2 cottages. However, on reaching the hotel I was shocked to see the pathetic condition. SEEPAGE ALL OVER IN THE ROOMS and dining area. Undergarments hanging in the balcony. We were 2 families with kids so decided not to stay there and stayed in some other hotel. I want full refund of my booking as the quality of the service provided by MMT is not up to the mark.

I will summarize the worst experience of the hotel 'The Rink Pavallion' Mussorie in following points.

Hi, I booked a hotel in Trivandrum and was denied check in because the hotel did not receive that amount. It was 11pm in the night and I was travelling alone. I had a early morning flight from here and from 8:30 pm I was waiting for the customer care to get back to me. I made 5 calls to them all with the promise of getting a call back from them within 15 mins. Forget a call back each time. The executive on the phone was apologetic and very prompt in transferring my call and that is all I got from them. I am a woman and the treatment from MMT I got was just not correct. My constant tweets or phone calls none got them to respond. Don't know how MNC can treat their customers this way. #frustrated and #helpless. Regards, Akriti.

Hello Team, I made a booking with MakeMyTrip. Paid 90 pounds per day for hotel in London. The images shown very fake of the rooms. MakeMyTrip is not reliable. And fake. I will suggest all my family members and friend not to book with MMT.

I was trying to book a flight ticket through MakeMyTrip app and it threw an error in the last screen. It happened twice so I switched to a different app and booked my ticket. To my surprise, I got an email from MakeMyTrip saying my booking is confirmed. I got shocked because app had failed and I never entered the OTP for credit card transaction. When I called MMT support, they said transaction is successful. When I asked them how, they said since I had the card information saved in the app it pulled the money directly from there without asking me for any OTP. They hung up the call saying that. When I tried to call their support again, I found that they had blocked me from calling them through their IVR system. I can't reach their support at all now. Fraudulently they sucked money from my credit card and now I have no one to complain.

We had a horrible experience with the outstation cab we booked through MMT. I am writing this so that other can also learn a lesson. First of all the driver sent by MMT was just 19 years old without any commercial driver license (which we got to know later during the trip) and we were going to Ooty where an expert driver can drive. We realized later that if any accident would have happened who would have taken the responsibility. Second the driver pretended he did understand Hindi nor English no even the word “stop.” Second day we hear him speaking Hindi nicely so he was lying. He did a lot of other annoying things that we ignored.

I have booked 2 rooms in one of the resort from MMT app. I have booked room after I saw room pics in MMT app. However, when I arrived resort, I was surprised with the room given to me. The room does not have space and arrangements as to what can be seen in app. I contacted MMT support for 7-8 times to get things verified and to get this sorted with help but I have not received any help neither callback. I have also sent the images of room via email but to no avail. Really disappointed with the services.

Booked a flight with this company. They did not correctly spell the name. They issued an e-ticket for the wrong time. There was no flight at time issued on the ticket. I phoned and e-mailed many times to get this resolved. Staff lack of interest in resolving anything. I did travel on the flight as all the details were incorrect due to negligence of this company. If anyone is reading this PLEASE DO NOT USE THIS COMPANY for any of your bookings as you will suffer financially and stress in resolving any issues.

They are a hoax. This is the worst ever travel agency. They are the least helpful and worst customer service ever. They cancelled a part of a reservation and never bothered to email me. I had to book a separate ticket directly with an international airline.

I try to book a ticket through this site and it charged my card and gave me the message below. "Your booking has failed. We are sorry, your booking has failed however your card has been charged. Your payment has been sent for refund processing and you will receive it back in 3 working days." As booking failed I decided to book tickets through a different site and then 12 hours later MakeMyTrip.com went ahead and booked ticket. Now I have another set of tickets for my travel and has been more than 5 days waiting for refund for their goof up. Please keep off from this site for any booking. Thank you.

We wanted to book a hotel closer to Grant Medical College. The address showed on MMT website while booking was 2 km from the college and they also matched the confirmation message sent to us on WhatsApp. However, the hotel booked by MakeMyTrip was 60km away from actual place. When we tried to contact MMT, no phone numbers were working, not even the one provided on the booking invoice!

I booked a flight ticket for going to my sister's marriage. Due to some reason marriage date is changed. Two time I called to company to to reschedule the date every time the change the penalty price and now they the price of penalty is equal to the flight ticket. I gave the worst review to the MakeMyTrip. It's my first time and so-called last time also. I prefer the other brand because they never disappoint me. If there are zero rating I definitely give it zero.

I made a booking with MakeMyTrip. When I got my itinerary in 3 hours. I noticed that they have misspelled my name on the ticket. When I tried to contact them back, it took me 2 hours to get in contact with the agent. Also, in spite of helping me have correct name, she said you have to get a new ticket by paying whole amount again. Not only this, she said MakeMyTrip will charge 20,000/- INR to cancel previous booking. It was not even 12 hours when I booked my flight. When I tried to check out that why do I have to lose so much money, she hang up on my face. So, people please never book flight with MakeMyTrip. Worst service I ever came across. Save your money. Book with others not MakeMyTrip.

I have recently booked a hotel booking of 2 two Rooms through MakeMyTrip. After making the payment, I got a message that the hotel in a pending status, will get the confirmation within 2 hrs. I received a message within 30 seconds that 1 room has been confirmed and one of them has been cancelled due to some technical error. I called them regarding the same issue within 5 minutes and they are not were of no help. I was told to book it again at the new price which was a rs 15000 more expensive.

I booked hotel at Coorg through MakeMyTrip app. It was OYO room at Hill View Hotel. Next day I received SMS from OYO asking me to pay advance amount to confirm my booking & I paid. In spite of payment I received SMS one week later that my booking cancelled for non receipt of payment. My hectic efforts to resolve my issue went in vain as neither MakeMyTrip nor OYO responding properly.

I booked ticket from Kathmandu to Delhi. In the e-ticket was written that the cancellation fee will be 2530 and MakeMyTrip fee will be 649. But, when I need to cancel the ticket, they added convenience fee of about 900 extra. They do not clearly.

Fraud in cancellation charge. Very bad agency. After cancellation airlines returned 9000 rupees but MakeMyTrip returned me 90 rupees. It is totally fraud. I request you please do not book ticket through this agency.

Every dealing with MakeMyTrip is a source of problem, The system doesn't recognize international numbers and it remembers a wrong 10 digits number you are supposed to know, if not the call centre doesn't answer your calls! The system blocked my computer IP so that I can't login anymore. The chat system only answers stupid basic questions and never transfers you to an agent. When you finally manage to talk to a commercial agent, he doesn't transfer you to technical support, and only tells you "wrong number" and hangs up. If you are an international traveller and have LOTS of time and money to waste, buy your next flight or hotel through MakeMyTrip.com.

I have booked flight return tickets to Stockholm, Sweden. But once I reached Sweden need to change return flight but not able to contact customer support over telephone on provided numbers and trying to change online but it's not working. After sale service is so much pathetic. Suggesting not to buy return tickets on MakeMyTrip.

I booked an international flight and due to auto fill option my name was spelled wrongly and it's been 8 days and am still chasing them to do the needful. Called at least 15-20 times and every agent says he will do it straight away and no one tends to follow up. Seriously MMT is full of crap.

I booked Saffron Stays at Matheran through MakeMyTrip, for which I paid Rs.6300 for 1 person. After some time on the same day, I have modified my booking and added one more guest. For adding the guest, they have considered my earlier booking as cancelled and charge me again for new booking. If I am not changing the date, why they considered it as cancelled. Rules for cancellation, Modification and addition of extra guests should be different. They charge penalty for cancellation or date of change is okay. But if I am adding the guest within 15 min, then they can't consider it as cancelled. It’s just a tactic for incurring the more money. They are just Fooling the customers like this.

I reserved bus ticket from Moradabad to Lucknow on 20/03/2019 at 12am. Now it is 1:45 am at boarding point. There is no any update regarding my bus. I have only my MMT PNR numbers which is meaningless for anyone. For MMT you are starting loot.

I have booked holiday package from MakeMyTrip. During booking they committed your trip will be memorable. Yes this is very true, my trip was memorable but not good view. It's bad view. Very bad experience during trip with their travel Partner Amara Travel from Chandigarh. Driver is only working for commission. Wherever they got the commission they stop vehicle on that places.

Hi guys, I will suggest all my buddies never ever book or plan trip through MakeMyTrip. These guys suck all the time without any results. They will give complete wrong itinerary (Given wrong itinerary). HYD to London connecting flights at Mumbai which was overlapped one upon other (Hyderabad flight reach Mumbai at 10:30 AM but London flight starts from Mumbai at 9:30 AM. This was their itinerary after booking.) and will not provide any updates at all. Big cheaters and loot all our money, I think they are good at fool all the people. I also know that my review is not going to change anything???

I booked ticket for 9th Mar at 8th Mar for 750 rupees in the morning and cancelled at 1:20 at the same day. This ** given me refund of 50 rupees out from 750, penalty as 700, none of the sites having the same, and will never use the same and recommend to all not to use.

Hi guys, please never ever book or plan trip through MakeMyTrip. These guys suck big time. There is no zero otherwise I would prefer it. They just loot the money without proper planning and never ever believe their itinerary. It's all lie. I don't know how they are managing to fool people, and I also know our review it's going to change nothing???

I have been trying to resolve an issue with them since 10th February when they booked us into a hotel which doesn’t exist in BANGKOK. I have been trying to get my money back since then but these people forgot to learn about customer experience. Forget about the apology or the compensation. I have been begging to get my money back which I paid for invisible hotel but they are waiting for me to get tired and forget about the issue. I even copied their CEO and rest of the management team into emails but they are too busy cheating their consumers.

I booked a Phuket holiday package for me and my wife through MMT for our wedding anniversary which was plan all of sudden 3 days before trip. I spoke to MMT team and they gave me offer which I felt was best for this sudden international trip. Everything was great till I landed in Phuket. I waited almost 2 hours at airport as they were waiting for other passenger to arrive. This was one incident which seems normal as it was already mentioned that pick up and drop was on share basis. Once I reached at hotel I felt like I am going to check in some kind of basic rooms 2 star property instead of a 4 star property which was promised in my package. Anyways it was a 3 star (as per Google) property. Not a 4 star (A big lie by MMT team).

They totally fooled us. The customer services have no knowledge about booking flights keeping us on hold for ton of hours. Very bad service. We didn't receive refund for the flight cancellation. Please save time and money. Avoid this company.

We recently had a family trip to Singapore (4N5D) and I had no clue I would face such bad experiences. The service was so bad. No proper communication. All the pick up from the hotel would be delayed but they expect you to come on time while dropping back. Hotel they had booked had such bad rooms. I would REALLY NOT recommend MMT. They have all the jazz before we make the booking, give you all the fancy itinerary, but everything changes once the full payment is made. I can go on and on with the bad experiences!!

I had booked a ticket from Kochi to Manchester and back for the 15th of March and 23rd of March respectively. Due to unforeseen problems, I had to change my dates. I ended up calling their customer care for a quote. I was pleased to know that it could be done for around 12000 RS. I repeatedly asked them what was the total cost and they assured me it was about 12000 RS. Imagine my horror when, after I had paid 12000 by credit card, they inform me that that was for a single flight and the total comes up to 38000. Had I known, it would have been easier to just book another flight. One of my worst experiences ever.

Issue 1: The first serious problem occurred when I made a booking from Kolkata to Delhi. I checked fares and flights for Feb 27, 2019, but each time I would try to book and pay, the date grabbed by makemytrip.com website would be Mar 27. I tried this several time and finally saw that Feb 27th was selected. However after I paid, the ticket indicated a date of March 27, 2019. I discovered this only on reaching the airport.

I'm so disappointed in putting down my review on how bad my experience is with MakeMyTrip! They suck! I've booked my tickets from USA to India, needed help with date change as I had an emergency and would not be able to make it on the previous dates I booked. These guys have the worst customer service! They are super annoying and neither of them has any knowledge on what to do to get things going. I've been trying to get them to finish my job from the last 10 days and only to my disappointment that the process still continues. Extremely unprofessional and ridiculous!

I was planning to book a hotel room for vacation. Checking the room on MMT website, will list many amenities. But when we checked that with the hotel, we were informed that they do not have that amenity for those rooms. MMT just uses fake and false data to attract people. Kindly check hotel Country Inn and Suites by Radisson in Mussoorie. MakeMyTrip shows all rooms with bathtub facility to attract customer whereas if you check with the hotel, hotel gives the knowledge that they have this amenity only for suites and not for superior and duplex rooms.

Makemytrip recently credited a UDF refund amount of Rs. 1057 into "My Cash Account". This UDF refund was due to a Govt policy change related with Delhi Airport. (My flight was in the sector BLR-DEL-BLR.) As a customer I had paid cash to purchase the ticket at a specific price. Further the Government implemented a policy change resulting in a refund of certain amount. Instead of paying back the refund amount to the customer Makemytrip holds our money in what they call "My Cash Account" merely POINTS. The customer has no choice but to purchase additional services from Makemytrip in order to avail the refund. This is a shameless business strategy to say the least. If this is not cheating what else could this be? Hope the Govt. authorities take notice of this. It's not merely about announcing policy changes but to ensure that consumers get their dues.

My name is Mandeep ** my contact no **. MakeMyTrip not return my money with one month not refund my money. I call daily MakeMyTrip. He no received phone no talk us. 30 January I book ticket 2 passengers Delhi to Amritsar no received booking ID, no received ticket, my money deduct my sbi card 3490. He no return. Fake site. MakeMyTrip no service good. No staff good. Anybody no make any ticket from MakeMyTrip.

I purchased 4 multi-city tickets from Mumbai to Bangkok, to Cochin to Mumbai. Within a few hours, the price dropped drastically. I spoke to an agent on live chat who asked me to rebook and pay again and I will get a refund of my 1st purchase after 6 days. I don't have that amount of money, and how sure am I that I will be refunded within that time frame, I live in South Africa and cannot call them. This is very deceiving as according to their website, prices were supposed to go up later today, but quite the opposite. Their policy of a refund of 10x the difference, is not applicable.

Please take care while making International Hotel bookings. My card got charged and didn't got any booking confirmation. Waited for 2-3 hours. After that they told, “We have not received payment from bank. Your payment will be reverted in your card in 2-3 working days. From our end the booking is cancelled. You can kindly book again.” I booked again. The same thing happened again. Card deducted and didn't get any confirmation message or mail. Again same repeated words from the customer care. Wait for 2 hours. I didn't see this kind of pathetic service at any moment lately. I deleted the MakeMyTrip app from my phone, so as never use it again.

My marriage got postponed due to unavoidable circumstances just 2 days before the scheduled date and so I informed MMT guys immediately to change the date and now they are charging Rs. 31000 extra apart from Rs. 98000 which I already paid.

Very Bad Very bad. MMT is fraud Company. They charged 550 extra for two flight tickets from Chd to Dehli when I booked my tickets. After that I go to the other site and check to price everywhere is flight price is low as compare to MMT.

I had done a travel date change for 2 of my trips from 2 apps. I had modified the date to 6th of April and completed the booking changes post paying the date change charges. Now the tickets which I got in revert was of 7th April. On calling customer support immediately customer care firstly without checking logs blames me that I would have done it for 7th, secondly on asking to check the logs the customer care reverted, "We are unable to open the logs." We requested to connect to higher management as we were in a need to book our return accordingly.

This is a story of two people who wanted to visit Singapore. We planned this trip for my boyfriend’s birthday. Visiting Singapore Zoo and SEA have been on his bucket list since a long time and I would not miss any opportunity to visit Universal Studios, and thus, the idea of this trip was born. We saved up for a couple of months and were very eagerly looking forward to this trip. We made one mistake while planning this trip, which was choosing MakeMyTrip for our ticketing and visa needs. A mistake which was going to make us terribly regret, ever considering, going on this trip.

MakeMyTrip didn’t make my trip. We booked South Goa tour pack for 3 nights and 4 days. Flight timings and hotel check out timing doesn’t match. We had to be on roads for 9 hrs and finally the pickup person came and we went to airport with loads of sand and sweat. WORST CUSTOMER SERVICE EVER. TravelTriangle is far far better. MakeMyTrip is MONEY BEGGING SERVICE and WASTE OF MONEY. ** customer care people who are brainless and no accountability seen on their side. If YOU WANT to BE FOOLS, BOOK YOUR TRIP in MAKEMYTRIP.

I have booked hotel Dee Marks 17 Feb, '19 through MMT. At the time of checkin, hotel guy try to fool me out with a third-class room quoting it's a deluxe room. After a word with manager, they shifted me to premier room which on MMT shows as deluxe room. (If MMT require any pictures, I have all the photograph with me.) Before checkin , I confirmed on hotel reception about spa facility. They said Yes, later on they denied. Pool is also closed, Don't know why. I would never suggest anyone to visit Dee Marks, and MMT should take care of their customer as they are medium in between customer and hotel. So, Really pathetic experience with Both Dee Marks and MakeMyTrip as no one helped me out. I suffered the loss.

I was awestruck by their concern and service. We had made a booking via Make My Trip for our Vizag tour. However our hotel cancelled our booking within hours of our reaching. But MMT team helped us throughout and made another booking within 1 hour time and that too in one of the best hotels in Vizag. We are very happy with the MMT service.

MMT is the most unprofessional and they charge the customers heavily. Even after paying such a heavy amount (Rs 1,00,000/-) for 6 days Andaman package, many of the activities were cancelled and their response was very very pathetic (no response to calls and MMT co-ordinator mobile not reachable). Every time they change their words and creates a terrible atmosphere for holidays. MMT is looting hard earned money through fake advertisements and promotions. Therefore, I request you not to avail MMT packages.

It gives me immense pain while writing this review but there is limit of anyone's to get Fool. MMT is master in robbing money intelligently. They have kind of Next Generation Robbery Mechanism. Firstly, last minute they increase air fairs blaming AIRLINES. Happens with every one every time. Secondly, they change details of your feed data to original default data without your notice. You only come to know after payment done. I never recommend any one to book through MMT. Beware MMT (Maha Maha Tharki). FARE SUMMARY 1 BASE FARE Rs. 5,273 TAXES & SURCHARGESRs. 1,119 TOTAL SERVICESRs. 254 GRAND TOTAL Rs. 6,646. The airlines have increased the fare on this route by Rs. 1192.

Make My Trip is a 3rd class company constituted with some 3rd class cheap people. We spend our valuable time and money to travel but MMT spoil it. We booked the trip for 7 days. 4days in Kuala Lumpur and 3 days in Thailand (1 day Pattaya & 2days in Bangkok) vide MMT booking no **. Our starting flight was at 27th January and return flight was on 2nd February at 12.05 AM. Means they arrange for six days only. We are for four days and three nights in Kuala Lumpur but our itinerary for only for one evening and for one day.

Airline tickets we booked with them was wrongly booked by them. Till today we have been in contact with them but got no respite. Everyone please be careful before doing any dealing with them. They are worth no rating at all.

Keep your 100 rs wallet in your wallet. Mental torture and harassment on Whatsapp. On calls blaming each other. Disaster and pathetic service. Lack of miscommunication, misrepresentations and fraud application by Make My Trip. Last time they good 5 days for refund and now second time 144 hours to resolve the concerns. Hopeless application don't do the transactions with MMT. They will just torture you by sending mail from such an ID where you can't revert. And if you mail separately new request gets generated. So the game goes on and on.

This is the most worst experience with MakeMyTrip.com, Gratefully my first worst experience goes to MakeMyTrip again. Even booking a ticket with junk/fake websites will have better experience. My first experience 2012-June-19, MakeMyTrip offered ticket at a better rate and I was stuck at the airport due to US transit. This is the responsibility of MakeMyTrip to show the customers with visa related information if at all required due to Transit. I was not using MakeMyTrip for 7 years almost and started again and landed in same **.

2018 New Year plan/ bookings through MMT was one of the biggest mistake of my life. (AHMEDABAD AIRPORT- TO MOUNT ABU.) It screwed my entire trip right from- landed to the Mount Abu airport at 3am and had made a car booking through MMT and we were 3 girls... We had received multiple calls from multiple car drivers stating they have the booking.

This is a terrible company to book with. After 4 hours, they have still not answered and keep saying high call volume. The app I downloaded from them does not recognize our PNR number or booking ID#. We need to make a change in one of our tickets, but do not want to cancel the second leg in the trip. Indigo Air web page also does not recognize our reservation due to MakeMyTrip's. This is the worst booking experience we have had.

We had booked this hotel through Make My Trip. The location is not on the beach, as claimed but in a dirty lane. The rooms are dirty with broken furniture, filthy bathroom, and service is very bad.The balcony wall was broken and overlooked another very dirty building that was hardly 5-6 feet away from the room. The whole atmosphere was extremely disappointing and depressing. The hotel is frequented by bachelors in large groups, and not meant for decent families. There was loud talking, laughter and fooling around from one of the rooms right through the night up to 2. a.m. Complaining to the staff was of no use.

Perfect place for stay in Mussoorie. Beautiful construction and location. Soft spoken and cooperative staff. Clean and well-maintained rooms and hygienic and clean washrooms. Food is tasty. Overall stay is great. Would love to stay here on my next visit. For people searching for cleanliness in a hotel stay, this is the right place.

Never ever book anything with MakeMyTrip - They are just here to make money and do daylight robbery. I booked an Air Ticket from Bangalore to Bali, I don't have a last name and the MakeMyTrip portal doesn't take the booking without a last name, it doesn't have any warning symbol as well saying "If you don't have a last name, Do this or that." Whereas GoIbibo has that option. I had travelled to Singapore previously booking an Air ticket via Goibibo without a last name and was successful.

I was promised of full refund twice before I cancelled my flight ticket (USA return flight) and rebooked another ticket from MakeMyTrip portal for the same person for the same destination for the same dates. After my booking, they still kept on saying that you be getting the full refund as shown in my app. But after 20 days, they informing me that I will get only 50% and paid only half of the money. When I call them - they keep me on hold for 60 minutes and not doing the necessary. Their staff promised me of full refund as the flight was delayed from the starting point and thus missing connecting flight.

It's a very worst ever company anyone might have seen. No proper customer care, everything we have to wait via email. They don't bother about customer once the payment is done, works only 10 to 6, Sunday and general holidays no one will help up, it's shuts down. We had booked the tickets and applied visa. But didn't receive visa till the end. We lost our money as the flight departed. Careless people, no one contacts irrespective of many emails. Worst company, don't go for it.

I was about to pay the fare after 4 steps or and at the last leg when I am to hit pay, surprise surprise appears another 500 Rs convenience fees- Sneaky buggers. These are fellows you can't trust- finally booked through IRCTC Indin Railways booking system, that also allows you to book flights- straight forward and no trickery. I would recommend IRCTC compared to MakeMyTrip. Never be back.

Worst service ever by MMT. 2 star hotel (Hotel Suntej Plaza) was given to me for Nainital which looked like a slum. It was actually not a hotel even. The room was like a store room, sofa was broken, the blankets and sofa covers were torn. The bedsheets were not clean, there was no water, the tv was not functioning, no towels were given, no soap and shampoos were given and charged 2000 inr per day for that room which is not worth paying even 600 rs per day. Room service was poor. No room heater was given. Geyser was not functioning. The window was broken. Abhi jug was given instead of a mug. The toilet was dirty. Overall it was a nightmare for me. Besides these MMT team did not help me.

As per my requirements I already told that I need good 4 star hotel. Although after many arguments before when I paid half payments I already had issue with the hotels but my people ensured me that hotel is perfect. Now here is the issue after I sees the hotel. 1. It's not at all look like a 4 star property, not an ambiance nor services are 4 star. 2. Rooms are way smaller, kinda a 2 star property.

I had booked for 2 nights stay in Marigold by Green Park hotel through MakeMyTrip. I had fully paid and had a confirmation. On reaching the hotel at 9 pm with family, the hotel guys said they don't have any reservation. I showed them the confirmation from MakeMyTrip and they did not care. They just said no reservation and made us stand in the lobby for more than an hour. We tried calling MakeMyTrip but put us on hold for more than 30 minutes and did not resolve the issue. Finally I had to book another hotel and go. It was such a terrible and shameful experience for me and my family. I still haven't got a refund. I will never recommend MakeMyTrip or Marigold by Green Park hotel to anyone.

We had paid in advance for booking of 9 rooms at Ginger Hotel Mumbai. Enquiring 1 day prior to our booking date, hotel refused us saying no payments done and so no rooms available. Management is irresponsible so not trustworthy at all.

I had a very bad experience in my holiday due to MMT. I wouldn't recommend anyone to plan their holidays or book a package from them. They are least interested in customer satisfaction. Right from the flight to your luxurious stay in a hotel, you have to manage everything on your own. Even your calls get unattended by the customer service employees in case of any chaos or confusion. If you have lots of money and you want it to be wasted go ahead and book a package from them!!!

I am a frequent traveller and use MMT to book all the hotels and flights. I always praise about this website for amazing services and prices and push my family and friends to use this site for all the bookings. This time I booked a package for 6 adults including my parents to Bali. I trusted the website blindly and relied on the choice MMT gave me as Astana Kunti Apartments for 6 nights and 7 days and I was told that it is a 4 star property.

I had booked my round trip to the U.S through MMT. All was fine but due to personal reasons I had to come back to India 15 days before departure date. I tried to call the customer care of MMT in the US but there was no response. I kept trying. A recording said, "You will be attended shortly" but that shortly did never end. I kept wait on the phone for more than 2 hours but got no answer. Later I tried calling Virgin Atlantic customer care. After I narrated the whole situation to them, "I was told we cannot help you" since I had booked through MMT. They told me to contact MMT customer care. So I tried calling MMT again. This time I waited for more than 2 and half hour but got no answer except that the recording saying, "You will be attended shortly". I did not know what to do and how to contact MMT.

I'm in airport now. I was supposed to travel this morning Wow Air flight at 7 am. When I tried to check-in they said that "you didn't have any active booking." I have printed itinerary with e-ticket no but no luck. They acknowledged their stupidity. I'm from Rajasthan... They ruined my trip... Please please beware of this people... I don't recommend them at all. Consult some other travel agent directly or Responsible agent...

No resolution for your complaints. MMT customer care service does not entertain customer well as they are unprofessional... They only help you when they get money. If you need help regarding any complaint or any booking they won't help you... No supports. I had booked my flight on 12th Jan from Delhi-Goa. And we have to stay there. That is 5 nights. And my hotel too booked from MMT for 5 night. After that I had make another booking of return to Goa-Delhi... So I had make that booking. Amount had been deducted. 8500 for 2 tickets.

For my upcoming stay of 23 December, I booked hotel through MakeMyTrip on 13 November, paid full amount & got confirmation mail too. On 5 Dec I called hotel to confirm a early check-in, surprised to hear response from hotel that they are not connected with MMT & there is no booking of my name. In no time I send query to MMT & got confirmation mail with Reference ID **. But now after more than a week, no reply or resolution by MMT about my query. I have 2 hotel bookings & 1 flight. I'm feeling cheated. Now as there is no response from MMT, I'm booking directly with hotels again, making all payment. Shocked with customer service of such reputed company. Thanks for cheating MMT & double thanks for being mute too.

So I booked bus ticket for 4 family members from Jhansi to Kanpur today evening and we were waiting at bus stop to pickup our bus, but bus didn't came at the stop and gone without picking us. When we called MakeMyTrip support then they said refund for the amount is not applicable after boarding time, even if we have been not picked up by the bus... so I recommend not to book ticket from MakeMyTrip... These cheapsters doesn't support the customer at any condition.

I booked a Jet Airways flight to my native, but as my leave didn't got approved, so I had to reschedule the date for travel, and for which MMT is deducting almost 100% of the fare. Worst services and policies by Jet Airways and MMT.

They are ** in each and every possible way you can think. They just don't care about the customers. I don't know why this company even exist. I booked the room in Kerala after paying money and all. We called the hotel for confirmation. They said they are sold out for that date and these MMT guys has no answer for that when we call them. They keep on saying, "Wait for 48 hrs. Wait for 48 hrs." That's the only thing they know, I'm wondering if didn't confirm with the hotel and if we went there then I think we should have sleep on the road because of them. Screw you guys.

Annoying experience. Payment is a nuisance if you are a foreigner (often impossible) and customer service is pretty much non-existent. I see they have consistently bad reviews and it seems if there is any sort of issue that arises they don't really help or care. Probably best avoided. For third party transport booking something like Cleartrip is a better option.

Our recent trip to Bhutan through MMT was not a good experience. The trip was booked 4 months in advance and booking in 4 star resorts was communicated to have been done by the company. However, just a day before start of the trip two of the three hotels were changed to 3 star ones with much lower pricing as per internet search. One of the hotels (Zhingkham at Punakha) was poor in r/o room size (small room with two small beds joined together instead of a King size bed requested and agreed 4 months back), quality of meals and other amenities (Toilet door got locked and housekeeping help had to be sought).

I book flight ticket for Dubai to Tiruchirapalli, I want to change my return ticket next three days, I call them 18 hours before, they said cannot and I call Air India express customer service, they said it's possible within 12 hours. I lost my 13k and my new ticket 13k because of their careless, my booking ID is **. I WILL never ever suggest this company for others. They don't know the value of customer money.

I booked a cab to go from Jalandhar to Dalhousie through MMT. We were travelling by train from Delhi and had planned to take the cab from Jalandhar hence the booking was made. The train got delayed. I had two three rounds of discussion with the driver to inform him that our train is delayed and he should wait. I was informed that per hour of waiting I will have to pay Rs.120/-. I agreed to that and asked him to wait. But on arrival I found the car was not available there and on inquiring with MMT, it was found that the vendor of the car cancelled the booking.

Customer service is atrocious.

Hi recently booked vacation to Malaysia from MakeMyTrip. Requested for a decent 4 star hotel. They put us up at SUMMIT HOTEL in Kuala Lumpur. The disgusting hotel had shabby stinky rooms and bathrooms. Aircon's not functioning, broken lampshades, rusted rods, dusty dirty rooms, rude staff. Overall had a ridiculous hotel experience. The MakeMyTrip staff Nitin purposely insisted on this hotel vouching to be the best with excellent customer reviews which was an absolute lie. Booking.com reviews clearly indicate this but MMT promised that the reviews trustable. We feel cheated by MakeMyTrip. Stay : 13 - 17th Nov 2018.

We recently planned a trip to goa... though we earlier several times used #Goibibo for same, but our bad luck, this time we opted for MMT. MMT jus ruined our anniversary stay. We had booked #Sinq beach resort, seeing pics uploaded on *MMT*, which were all fake. Where to start from, but will start with the pool which was our major attraction to book. Pool... small dirty pool, nothing as in pics. Views... surrounded by slums... nothing as shown in pics. Rooms... dirty not maintained at all... have a big list which will upload on app too.

Several of the hotels we were put in through the company were poor, but Delhi was disgusting and so bad that we had to move hotels at our own expense. Took several pictures to send MakeMyTrip and to ask for reimbursement, but no help whatsoever. Their itinerary for us was ridiculous and the sites we were meant to see we didn't due to the fact we were driving for up to 11.5 hrs every day! The only good thing of the whole trip was the driver Rinku who worked for another company. DO NOT USE MAKEMYTRIP as they aren't reputable. Wish I'd have read reviews before booking through them.

I had booked a holiday package to Hyderabad from Kolkata and booked flight tickets of round trip on Air India through MakeMyTrip.com. Starting with the flight tickets - I had chosen 3 seats for us through Make My Trip (MMT) with extra charges. While doing a web check-in I came to know that my paid seats have been allotted to someone else. On calling MMT they put me on hold for more than 30 mins and said that Air India has no option to book seats. But MMT had shown me the seat matrix at the time of booking, let me book the seats with 500 extra bucks. Now they just apologized and said that I have to choose whatever seats are left from the airline's website. Moreover they agreed to return only Rs.400 not Rs.500.

I booked tickets for my parents from Bangalore to Delhi round trip on Oct 11. I had to cancel due to my dad’s health issue, the customer support representative mentioned she will take care on 23rd (day I had called) my booking was for 30th Oct - 4th November. Since I got busy with hospital visits and work I was under the impression that this would be taken care. On 30th Nov we are getting flight details update on registered mobile numbers. When I called back this was not canceled. I followed up multiple times but I have never seen such useless customer support and unethical company who just wants to cheat. Out of the entire amount of 25 only return amount of 4K was refunded even after informing much in advance and following up continuously. I would suggest people to go to respective airlines and book ticket and do not use MakeMyTrip.

I opted to book a international flight from DEL to DUS for 19-12-2018. The amount asked for was immediately paid through HDFC credit card and the amount was debited to my account. Withing seconds message was flashed that "booking failure". Now I have to wait for refund and also go for new booking and also has to extra charges without any fault on my part. It advised for others to avoid booking through MakeMyTrip.

MakeMyTrip booked our hotel in Salem as per a deal which we thought was very good. Unfortunately when we reached there we realised they were just cheating us. And their marketing fellow pretending to be very gracious offered us a refund. Imagine being stuck in an alien land with a toddler and an old mother with no room at 11 p.m! And now I am not able to log onto their site to lodge a formal complaint because their site doesn't have such a feature. They just promise and cheat! So my advice is... don't be fooled by their deals. They are just cheats.

The way customer manager showed the details was good enough intially, when it was told to reveal the verification and details of the hotel rooms and charges, they were like, "Finish your trip then will show you." Really? That was the real shock, I tried talking to the senior person related to above but he was not willing to talk because he doesnt like talking to customers. They have lot of hidden charges which they show when the final payment is to be done. I will never ever recommend anyone MAKE MY TRIP. The most pathetic experience I ever had.

I have had an absolutely disgusting experience with MakeMyTrip and I guarantee that I and anyone that I know will never use this service ever again. I have had countless amount to of issues with MakeMyTrip, especially with the MakeMyTrip support team. I had an urgent matter which requires me to change my ticket and it was near impossible for me to reach the company. Every single call I made ended with an operator speaking and then automatically hanging up. I have never in my life come across a company where an operator hangs up on you, it's absolutely ** pathetic.

I booked a flight ticket with ** for the sector BBI to BLR in AirAsia flight for the ticket cost of Rs. 6910. They gave me an invoice of Rs. 6860 (less Rs 50/-). I highlighted them the discrepancy. Then they immediately sent me a revised invoice for an amount of Rs. 6910. I noticed that they have now shown in the revised invoice an increase of Rs. 50/- in the AirAsia flight ticket cost. I went to AirAsia website and checked the ticket cost for this PNR. Surprisingly the cost shows in the AirAsia website what was shown in the first invoice. Then I contacted MMT and pointed out that the revised invoice is a fake invoice by showing the snapshot of AirAsia website ticket cost for this particular PNR. They reviewed my complaint and refunded me Rs. 50/-.

It took 5 days Oct 22-25 with a lot of deliberations to complete transaction for a 2 way int'l flight booking. The MyWallet to me seems a total hoax, with not even 1Re. payment possible even with 2100 balance. I finally forsook that option to somehow complete the transaction within my time frame. Repeated emails & phone calls to customer care are proofs I have to show their lethargic attitude to customers, except for a Mr. Anand ** who patiently tried to help out. Any travel agent if I had approached could have given same whole deal & finished it within 30 mins max! Disappointing.

Sir/ Ma'am, I have raised the concern for refund of my rail ticket, booking id: **. I got a mail from your end that issue resolved, but where is my refund...? Again I requested to update the status of my refund but every time he got the same automated reply that MMT working on my concern. Is this the way to treat to your old customer/user. Please I am requesting you to all management to intervene in this matter.

No information received from MakeMyTrip or the flight regarding a cancellation and non-confirmation of flight. Their customer team realized it when I called them up. Have promised to book us on another flight, but still no steps taken on their behalf. This is an International flight and our Visa depends on such bookings. They are thieves. The customer support staff is brainless! One of their executive told me to wait for 48 hours for an action to be taken. When I refused, he taunted me by saying, "If you can spend two minutes in talking to me, then you can definitely wait 48 hours!!!" This is the type of service they give people... at least provide the customer with an end to end result! I am furious at such service. What's worse, they won't even accept it to be their fault! Pathetic people.

I cancelled my booking before the eligible time period and now the site is denying any sort of refund... when you contact them they make various excuses. And a suggestion to the site - please mention in your policies that one should take a screenshot of the cancellation because it comes in no one's mind that one has to take a screenshot of the cancelled booking (as they ask to provide for screenshots).

MakeMyTrip India confirmed and committed us to provide two deluxe rooms - AC on 18-10-2018 in Hotel Sarang Palace, Jaipur with our full payment in advance. But we, four family members with (one male, two female and one senior citizen age 72 yrs) sorry to inform you that, we have not been provided the same as per your commitment instead, we have been harassed, misbehaved by the hotel management of Sarang Palace, Jaipur on 18-10-2018, 7-10 PM at Hotel Sarang Palace, Jaipur.

Room provided by MakeMyTrip in Majestic Hotel, Bur Dubai is a 10*11 feet area. Very small and congested room. I have change its to pay 330 AEU. Behaviour of hotel reception’s is very rude. He take my key and say that, "You go on tour, My staff will change your room from 602 to 2009." But last day he charge 35 Dirham to saying some things used in mini bar. I have nothing used. This was totally penalty to not change room in presence. MakeMyTrip booked my trip for 6 nights but three nights was no any activities. They only increase tour period. Desert Safari and Cruise dinner was very ordinary. Very cheap cruise. They only save his money.

I do have a booking with them for Bali package... and you won't believe they didn't make any payment to the Hotel in Bali... though I made full payment 3 months before. We have to wait for 4 hours outside hotel and have to pay again to hotel for 1 night so that it can be sorted mean while. Customer service is really worst... They don't even pick the phone when they came to know that you guys are in a problem. I wish I could give ratings in minus.

The below review/feedback is posted to make everyone aware of the facts that MMT even being a brand name is troubling its customers & creating a negative impact in the minds of its customers by just using its name to make money & not taking care of its customer satisfaction by providing quality services. The below are the issues faced by us:

I had done booking on 17 Oct 2018 at 7.45 p.m and had for flight from Dubai to Mumbai on 14 Nov 18 and mistakenly choose the wrong time and informed the change in mins that is at 8.00 p.m that need to change the timings as my rest family is travelling 3.50 p.m and I had chose the time for me at 1.10 p.m. 1st they say that the Emirates airline charges money for time change, so I called up the airline and asked them about the same so they said that the airline doesn't charge anything and to make changes in the timing I have to ask MakeMyTrip. So when I confronted with the supervisor at the MakeMyTrip he called up the airlines and asked for the information which was shared to me by airlines and he agreed that the airline won't charge but as the booking is done from MakeMyTrip they (MakeMyTrip) can't do anything. It's worst service I have ever seen after airlines confirming that they don't charge for such thing still MakeMyTrip wants to charge.

I made a booking at Nainital through MMT. The hotel was not at all up to our expectations. We had booked considering it to be one of the best hotels with high ratings and the room was with a tariff of 12k which is pretty high. But when we found the property to be absolutely contrary to our expectations and we asked MMT to look into the matter and cancel booking for one day at least (we had a booking for 2 nights) they did nothing about it. They just waived off from their end saying nothing can be done from their end until the hotel management accepts a cancellation while the hotel management said that it can be done only by MMT.

Booked a hotel from MakeMyTrip.com in Chennai. On Reaching there, made early check-in request. Surprisingly no early check-in but no normal check-in due to OVERBOOKING of hotel. Room not available, couldn't check-in, MMT couldn't solve problem, had to stay in taxi for 1 1/2 hr, Finally hotel people after arguments shifted in a hotel situated in 5 feet narrow street, no restaurant, no room service, situated in a dirty, dingy and unhygienic place in a poor residential hub. Have uploaded snaps and videos for same on website.

Services of MMT is worst and I booked a room in Hotel Lords that was also not as per my expectations and instruction... Both combinedly fool people and do not tell all conditions at the time of booking then charged more. Staff of Hotel Lords is not cooperative and manager has no sense of talking with female clients. I am very disappointed from the services given by hotel and MMT as well... MMT cheats people by initially showing less price and while booking increases the price (excluding taxes). I'll never suggest anyone to MakeMyTrip. I wasted my time here for hotel room booking. And even tried to find ways to match the initial price and booking amount price but couldn't get success. LIARS MMT!!

I booked international package through MMT. They are total unprofessional. No proper procedure and every step you need to spend your time for follow-ups. Their visa agent name Aditi ** is the worst lady and with lot of headstrong. She provided all the wrong details and top of it her behavior is like she is the SMARTEST PERSON on this earth. Poor knowledge and lack of process makes me to write the review. If you are going to book any holiday package from MMT then please spare time for follow-ups. Nobody will give you call or update you the status. It's you need to do everything.

I asked for the breakup of invoice amount as onward ticket cost and return ticket cost. The MakeMyTrip customer care did not respond properly and unilaterally closed the request saying that this is a single trip only and no cost breakup could be provided. Further, the staff asked me to book two different tickets to get breakup of invoice amount. MakeMyTrip technology is developed in such a way that cost breakup is not available on a roundtrip booking for sharing with passengers.

We happened to book at MMT Assured hotel in Yercaud and had been planning this trip for a getaway from our hectic work schedule. The plan was to have one of the best trips with a group of friends and picked up alcohol and barbecue set to cook meat from Bangalore. Although, we did not know what we were in for was a worst getaway ever for the next 2 days, do read below to understand why: 1) The Hotel on arrival told us that they do not serve alcohol and nor do they allow alcohol to be consumed in their premises. 2) They also told us they serve only vegetarian food and on our request of cooking barbecue told us that is not possible.