MakeMyTrip Reviews

They totally fooled us. The customer services have no knowledge about booking flights keeping us on hold for ton of hours. Very bad service. We didn't receive refund for the flight cancellation. Please save time and money. Avoid this company.

We recently had a family trip to Singapore (4N5D) and I had no clue I would face such bad experiences. The service was so bad. No proper communication. All the pick up from the hotel would be delayed but they expect you to come on time while dropping back. Hotel they had booked had such bad rooms. I would REALLY NOT recommend MMT. They have all the jazz before we make the booking, give you all the fancy itinerary, but everything changes once the full payment is made. I can go on and on with the bad experiences!!

I had booked a ticket from Kochi to Manchester and back for the 15th of March and 23rd of March respectively. Due to unforeseen problems, I had to change my dates. I ended up calling their customer care for a quote. I was pleased to know that it could be done for around 12000 RS. I repeatedly asked them what was the total cost and they assured me it was about 12000 RS. Imagine my horror when, after I had paid 12000 by credit card, they inform me that that was for a single flight and the total comes up to 38000. Had I known, it would have been easier to just book another flight. One of my worst experiences ever.

Issue 1: The first serious problem occurred when I made a booking from Kolkata to Delhi. I checked fares and flights for Feb 27, 2019, but each time I would try to book and pay, the date grabbed by makemytrip.com website would be Mar 27. I tried this several time and finally saw that Feb 27th was selected. However after I paid, the ticket indicated a date of March 27, 2019. I discovered this only on reaching the airport.

I'm so disappointed in putting down my review on how bad my experience is with MakeMyTrip! They suck! I've booked my tickets from USA to India, needed help with date change as I had an emergency and would not be able to make it on the previous dates I booked. These guys have the worst customer service! They are super annoying and neither of them has any knowledge on what to do to get things going. I've been trying to get them to finish my job from the last 10 days and only to my disappointment that the process still continues. Extremely unprofessional and ridiculous!

I was planning to book a hotel room for vacation. Checking the room on MMT website, will list many amenities. But when we checked that with the hotel, we were informed that they do not have that amenity for those rooms. MMT just uses fake and false data to attract people. Kindly check hotel Country Inn and Suites by Radisson in Mussoorie. MakeMyTrip shows all rooms with bathtub facility to attract customer whereas if you check with the hotel, hotel gives the knowledge that they have this amenity only for suites and not for superior and duplex rooms.

Makemytrip recently credited a UDF refund amount of Rs. 1057 into "My Cash Account". This UDF refund was due to a Govt policy change related with Delhi Airport. (My flight was in the sector BLR-DEL-BLR.) As a customer I had paid cash to purchase the ticket at a specific price. Further the Government implemented a policy change resulting in a refund of certain amount. Instead of paying back the refund amount to the customer Makemytrip holds our money in what they call "My Cash Account" merely POINTS. The customer has no choice but to purchase additional services from Makemytrip in order to avail the refund. This is a shameless business strategy to say the least. If this is not cheating what else could this be? Hope the Govt. authorities take notice of this. It's not merely about announcing policy changes but to ensure that consumers get their dues.

My name is Mandeep ** my contact no **. MakeMyTrip not return my money with one month not refund my money. I call daily MakeMyTrip. He no received phone no talk us. 30 January I book ticket 2 passengers Delhi to Amritsar no received booking ID, no received ticket, my money deduct my sbi card 3490. He no return. Fake site. MakeMyTrip no service good. No staff good. Anybody no make any ticket from MakeMyTrip.

I purchased 4 multi-city tickets from Mumbai to Bangkok, to Cochin to Mumbai. Within a few hours, the price dropped drastically. I spoke to an agent on live chat who asked me to rebook and pay again and I will get a refund of my 1st purchase after 6 days. I don't have that amount of money, and how sure am I that I will be refunded within that time frame, I live in South Africa and cannot call them. This is very deceiving as according to their website, prices were supposed to go up later today, but quite the opposite. Their policy of a refund of 10x the difference, is not applicable.

Please take care while making International Hotel bookings. My card got charged and didn't got any booking confirmation. Waited for 2-3 hours. After that they told, “We have not received payment from bank. Your payment will be reverted in your card in 2-3 working days. From our end the booking is cancelled. You can kindly book again.” I booked again. The same thing happened again. Card deducted and didn't get any confirmation message or mail. Again same repeated words from the customer care. Wait for 2 hours. I didn't see this kind of pathetic service at any moment lately. I deleted the MakeMyTrip app from my phone, so as never use it again.

My marriage got postponed due to unavoidable circumstances just 2 days before the scheduled date and so I informed MMT guys immediately to change the date and now they are charging Rs. 31000 extra apart from Rs. 98000 which I already paid.

Very Bad Very bad. MMT is fraud Company. They charged 550 extra for two flight tickets from Chd to Dehli when I booked my tickets. After that I go to the other site and check to price everywhere is flight price is low as compare to MMT.

I had done a travel date change for 2 of my trips from 2 apps. I had modified the date to 6th of April and completed the booking changes post paying the date change charges. Now the tickets which I got in revert was of 7th April. On calling customer support immediately customer care firstly without checking logs blames me that I would have done it for 7th, secondly on asking to check the logs the customer care reverted, "We are unable to open the logs." We requested to connect to higher management as we were in a need to book our return accordingly.

This is a story of two people who wanted to visit Singapore. We planned this trip for my boyfriend’s birthday. Visiting Singapore Zoo and SEA have been on his bucket list since a long time and I would not miss any opportunity to visit Universal Studios, and thus, the idea of this trip was born. We saved up for a couple of months and were very eagerly looking forward to this trip. We made one mistake while planning this trip, which was choosing MakeMyTrip for our ticketing and visa needs. A mistake which was going to make us terribly regret, ever considering, going on this trip.

MakeMyTrip didn’t make my trip. We booked South Goa tour pack for 3 nights and 4 days. Flight timings and hotel check out timing doesn’t match. We had to be on roads for 9 hrs and finally the pickup person came and we went to airport with loads of sand and sweat. WORST CUSTOMER SERVICE EVER. TravelTriangle is far far better. MakeMyTrip is MONEY BEGGING SERVICE and WASTE OF MONEY. ** customer care people who are brainless and no accountability seen on their side. If YOU WANT to BE FOOLS, BOOK YOUR TRIP in MAKEMYTRIP.

I have booked hotel Dee Marks 17 Feb, '19 through MMT. At the time of checkin, hotel guy try to fool me out with a third-class room quoting it's a deluxe room. After a word with manager, they shifted me to premier room which on MMT shows as deluxe room. (If MMT require any pictures, I have all the photograph with me.) Before checkin , I confirmed on hotel reception about spa facility. They said Yes, later on they denied. Pool is also closed, Don't know why. I would never suggest anyone to visit Dee Marks, and MMT should take care of their customer as they are medium in between customer and hotel. So, Really pathetic experience with Both Dee Marks and MakeMyTrip as no one helped me out. I suffered the loss.

I was awestruck by their concern and service. We had made a booking via Make My Trip for our Vizag tour. However our hotel cancelled our booking within hours of our reaching. But MMT team helped us throughout and made another booking within 1 hour time and that too in one of the best hotels in Vizag. We are very happy with the MMT service.

MMT is the most unprofessional and they charge the customers heavily. Even after paying such a heavy amount (Rs 1,00,000/-) for 6 days Andaman package, many of the activities were cancelled and their response was very very pathetic (no response to calls and MMT co-ordinator mobile not reachable). Every time they change their words and creates a terrible atmosphere for holidays. MMT is looting hard earned money through fake advertisements and promotions. Therefore, I request you not to avail MMT packages.

It gives me immense pain while writing this review but there is limit of anyone's to get Fool. MMT is master in robbing money intelligently. They have kind of Next Generation Robbery Mechanism. Firstly, last minute they increase air fairs blaming AIRLINES. Happens with every one every time. Secondly, they change details of your feed data to original default data without your notice. You only come to know after payment done. I never recommend any one to book through MMT. Beware MMT (Maha Maha Tharki). FARE SUMMARY 1 BASE FARE Rs. 5,273 TAXES & SURCHARGESRs. 1,119 TOTAL SERVICESRs. 254 GRAND TOTAL Rs. 6,646. The airlines have increased the fare on this route by Rs. 1192.

Make My Trip is a 3rd class company constituted with some 3rd class cheap people. We spend our valuable time and money to travel but MMT spoil it. We booked the trip for 7 days. 4days in Kuala Lumpur and 3 days in Thailand (1 day Pattaya & 2days in Bangkok) vide MMT booking no **. Our starting flight was at 27th January and return flight was on 2nd February at 12.05 AM. Means they arrange for six days only. We are for four days and three nights in Kuala Lumpur but our itinerary for only for one evening and for one day.

Airline tickets we booked with them was wrongly booked by them. Till today we have been in contact with them but got no respite. Everyone please be careful before doing any dealing with them. They are worth no rating at all.

Keep your 100 rs wallet in your wallet. Mental torture and harassment on Whatsapp. On calls blaming each other. Disaster and pathetic service. Lack of miscommunication, misrepresentations and fraud application by Make My Trip. Last time they good 5 days for refund and now second time 144 hours to resolve the concerns. Hopeless application don't do the transactions with MMT. They will just torture you by sending mail from such an ID where you can't revert. And if you mail separately new request gets generated. So the game goes on and on.

This is the most worst experience with MakeMyTrip.com, Gratefully my first worst experience goes to MakeMyTrip again. Even booking a ticket with junk/fake websites will have better experience. My first experience 2012-June-19, MakeMyTrip offered ticket at a better rate and I was stuck at the airport due to US transit. This is the responsibility of MakeMyTrip to show the customers with visa related information if at all required due to Transit. I was not using MakeMyTrip for 7 years almost and started again and landed in same **.

2018 New Year plan/ bookings through MMT was one of the biggest mistake of my life. (AHMEDABAD AIRPORT- TO MOUNT ABU.) It screwed my entire trip right from- landed to the Mount Abu airport at 3am and had made a car booking through MMT and we were 3 girls... We had received multiple calls from multiple car drivers stating they have the booking.

This is a terrible company to book with. After 4 hours, they have still not answered and keep saying high call volume. The app I downloaded from them does not recognize our PNR number or booking ID#. We need to make a change in one of our tickets, but do not want to cancel the second leg in the trip. Indigo Air web page also does not recognize our reservation due to MakeMyTrip's. This is the worst booking experience we have had.

We had booked this hotel through Make My Trip. The location is not on the beach, as claimed but in a dirty lane. The rooms are dirty with broken furniture, filthy bathroom, and service is very bad.The balcony wall was broken and overlooked another very dirty building that was hardly 5-6 feet away from the room. The whole atmosphere was extremely disappointing and depressing. The hotel is frequented by bachelors in large groups, and not meant for decent families. There was loud talking, laughter and fooling around from one of the rooms right through the night up to 2. a.m. Complaining to the staff was of no use.

Perfect place for stay in Mussoorie. Beautiful construction and location. Soft spoken and cooperative staff. Clean and well-maintained rooms and hygienic and clean washrooms. Food is tasty. Overall stay is great. Would love to stay here on my next visit. For people searching for cleanliness in a hotel stay, this is the right place.

Never ever book anything with MakeMyTrip - They are just here to make money and do daylight robbery. I booked an Air Ticket from Bangalore to Bali, I don't have a last name and the MakeMyTrip portal doesn't take the booking without a last name, it doesn't have any warning symbol as well saying "If you don't have a last name, Do this or that." Whereas GoIbibo has that option. I had travelled to Singapore previously booking an Air ticket via Goibibo without a last name and was successful.

I was promised of full refund twice before I cancelled my flight ticket (USA return flight) and rebooked another ticket from MakeMyTrip portal for the same person for the same destination for the same dates. After my booking, they still kept on saying that you be getting the full refund as shown in my app. But after 20 days, they informing me that I will get only 50% and paid only half of the money. When I call them - they keep me on hold for 60 minutes and not doing the necessary. Their staff promised me of full refund as the flight was delayed from the starting point and thus missing connecting flight.

It's a very worst ever company anyone might have seen. No proper customer care, everything we have to wait via email. They don't bother about customer once the payment is done, works only 10 to 6, Sunday and general holidays no one will help up, it's shuts down. We had booked the tickets and applied visa. But didn't receive visa till the end. We lost our money as the flight departed. Careless people, no one contacts irrespective of many emails. Worst company, don't go for it.

I was about to pay the fare after 4 steps or and at the last leg when I am to hit pay, surprise surprise appears another 500 Rs convenience fees- Sneaky buggers. These are fellows you can't trust- finally booked through IRCTC Indin Railways booking system, that also allows you to book flights- straight forward and no trickery. I would recommend IRCTC compared to MakeMyTrip. Never be back.

Worst service ever by MMT. 2 star hotel (Hotel Suntej Plaza) was given to me for Nainital which looked like a slum. It was actually not a hotel even. The room was like a store room, sofa was broken, the blankets and sofa covers were torn. The bedsheets were not clean, there was no water, the tv was not functioning, no towels were given, no soap and shampoos were given and charged 2000 inr per day for that room which is not worth paying even 600 rs per day. Room service was poor. No room heater was given. Geyser was not functioning. The window was broken. Abhi jug was given instead of a mug. The toilet was dirty. Overall it was a nightmare for me. Besides these MMT team did not help me.

As per my requirements I already told that I need good 4 star hotel. Although after many arguments before when I paid half payments I already had issue with the hotels but my people ensured me that hotel is perfect. Now here is the issue after I sees the hotel. 1. It's not at all look like a 4 star property, not an ambiance nor services are 4 star. 2. Rooms are way smaller, kinda a 2 star property.

I had booked for 2 nights stay in Marigold by Green Park hotel through MakeMyTrip. I had fully paid and had a confirmation. On reaching the hotel at 9 pm with family, the hotel guys said they don't have any reservation. I showed them the confirmation from MakeMyTrip and they did not care. They just said no reservation and made us stand in the lobby for more than an hour. We tried calling MakeMyTrip but put us on hold for more than 30 minutes and did not resolve the issue. Finally I had to book another hotel and go. It was such a terrible and shameful experience for me and my family. I still haven't got a refund. I will never recommend MakeMyTrip or Marigold by Green Park hotel to anyone.

We had paid in advance for booking of 9 rooms at Ginger Hotel Mumbai. Enquiring 1 day prior to our booking date, hotel refused us saying no payments done and so no rooms available. Management is irresponsible so not trustworthy at all.

I had a very bad experience in my holiday due to MMT. I wouldn't recommend anyone to plan their holidays or book a package from them. They are least interested in customer satisfaction. Right from the flight to your luxurious stay in a hotel, you have to manage everything on your own. Even your calls get unattended by the customer service employees in case of any chaos or confusion. If you have lots of money and you want it to be wasted go ahead and book a package from them!!!

I am a frequent traveller and use MMT to book all the hotels and flights. I always praise about this website for amazing services and prices and push my family and friends to use this site for all the bookings. This time I booked a package for 6 adults including my parents to Bali. I trusted the website blindly and relied on the choice MMT gave me as Astana Kunti Apartments for 6 nights and 7 days and I was told that it is a 4 star property.

I had booked my round trip to the U.S through MMT. All was fine but due to personal reasons I had to come back to India 15 days before departure date. I tried to call the customer care of MMT in the US but there was no response. I kept trying. A recording said, "You will be attended shortly" but that shortly did never end. I kept wait on the phone for more than 2 hours but got no answer. Later I tried calling Virgin Atlantic customer care. After I narrated the whole situation to them, "I was told we cannot help you" since I had booked through MMT. They told me to contact MMT customer care. So I tried calling MMT again. This time I waited for more than 2 and half hour but got no answer except that the recording saying, "You will be attended shortly". I did not know what to do and how to contact MMT.

I'm in airport now. I was supposed to travel this morning Wow Air flight at 7 am. When I tried to check-in they said that "you didn't have any active booking." I have printed itinerary with e-ticket no but no luck. They acknowledged their stupidity. I'm from Rajasthan... They ruined my trip... Please please beware of this people... I don't recommend them at all. Consult some other travel agent directly or Responsible agent...

No resolution for your complaints. MMT customer care service does not entertain customer well as they are unprofessional... They only help you when they get money. If you need help regarding any complaint or any booking they won't help you... No supports. I had booked my flight on 12th Jan from Delhi-Goa. And we have to stay there. That is 5 nights. And my hotel too booked from MMT for 5 night. After that I had make another booking of return to Goa-Delhi... So I had make that booking. Amount had been deducted. 8500 for 2 tickets.

For my upcoming stay of 23 December, I booked hotel through MakeMyTrip on 13 November, paid full amount & got confirmation mail too. On 5 Dec I called hotel to confirm a early check-in, surprised to hear response from hotel that they are not connected with MMT & there is no booking of my name. In no time I send query to MMT & got confirmation mail with Reference ID **. But now after more than a week, no reply or resolution by MMT about my query. I have 2 hotel bookings & 1 flight. I'm feeling cheated. Now as there is no response from MMT, I'm booking directly with hotels again, making all payment. Shocked with customer service of such reputed company. Thanks for cheating MMT & double thanks for being mute too.

So I booked bus ticket for 4 family members from Jhansi to Kanpur today evening and we were waiting at bus stop to pickup our bus, but bus didn't came at the stop and gone without picking us. When we called MakeMyTrip support then they said refund for the amount is not applicable after boarding time, even if we have been not picked up by the bus... so I recommend not to book ticket from MakeMyTrip... These cheapsters doesn't support the customer at any condition.

I booked a Jet Airways flight to my native, but as my leave didn't got approved, so I had to reschedule the date for travel, and for which MMT is deducting almost 100% of the fare. Worst services and policies by Jet Airways and MMT.

They are ** in each and every possible way you can think. They just don't care about the customers. I don't know why this company even exist. I booked the room in Kerala after paying money and all. We called the hotel for confirmation. They said they are sold out for that date and these MMT guys has no answer for that when we call them. They keep on saying, "Wait for 48 hrs. Wait for 48 hrs." That's the only thing they know, I'm wondering if didn't confirm with the hotel and if we went there then I think we should have sleep on the road because of them. Screw you guys.

Annoying experience. Payment is a nuisance if you are a foreigner (often impossible) and customer service is pretty much non-existent. I see they have consistently bad reviews and it seems if there is any sort of issue that arises they don't really help or care. Probably best avoided. For third party transport booking something like Cleartrip is a better option.

Our recent trip to Bhutan through MMT was not a good experience. The trip was booked 4 months in advance and booking in 4 star resorts was communicated to have been done by the company. However, just a day before start of the trip two of the three hotels were changed to 3 star ones with much lower pricing as per internet search. One of the hotels (Zhingkham at Punakha) was poor in r/o room size (small room with two small beds joined together instead of a King size bed requested and agreed 4 months back), quality of meals and other amenities (Toilet door got locked and housekeeping help had to be sought).

I book flight ticket for Dubai to Tiruchirapalli, I want to change my return ticket next three days, I call them 18 hours before, they said cannot and I call Air India express customer service, they said it's possible within 12 hours. I lost my 13k and my new ticket 13k because of their careless, my booking ID is **. I WILL never ever suggest this company for others. They don't know the value of customer money.

I booked a cab to go from Jalandhar to Dalhousie through MMT. We were travelling by train from Delhi and had planned to take the cab from Jalandhar hence the booking was made. The train got delayed. I had two three rounds of discussion with the driver to inform him that our train is delayed and he should wait. I was informed that per hour of waiting I will have to pay Rs.120/-. I agreed to that and asked him to wait. But on arrival I found the car was not available there and on inquiring with MMT, it was found that the vendor of the car cancelled the booking.

Customer service is atrocious.

Hi recently booked vacation to Malaysia from MakeMyTrip. Requested for a decent 4 star hotel. They put us up at SUMMIT HOTEL in Kuala Lumpur. The disgusting hotel had shabby stinky rooms and bathrooms. Aircon's not functioning, broken lampshades, rusted rods, dusty dirty rooms, rude staff. Overall had a ridiculous hotel experience. The MakeMyTrip staff Nitin purposely insisted on this hotel vouching to be the best with excellent customer reviews which was an absolute lie. Booking.com reviews clearly indicate this but MMT promised that the reviews trustable. We feel cheated by MakeMyTrip. Stay : 13 - 17th Nov 2018.

We recently planned a trip to goa... though we earlier several times used #Goibibo for same, but our bad luck, this time we opted for MMT. MMT jus ruined our anniversary stay. We had booked #Sinq beach resort, seeing pics uploaded on *MMT*, which were all fake. Where to start from, but will start with the pool which was our major attraction to book. Pool... small dirty pool, nothing as in pics. Views... surrounded by slums... nothing as shown in pics. Rooms... dirty not maintained at all... have a big list which will upload on app too.

Several of the hotels we were put in through the company were poor, but Delhi was disgusting and so bad that we had to move hotels at our own expense. Took several pictures to send MakeMyTrip and to ask for reimbursement, but no help whatsoever. Their itinerary for us was ridiculous and the sites we were meant to see we didn't due to the fact we were driving for up to 11.5 hrs every day! The only good thing of the whole trip was the driver Rinku who worked for another company. DO NOT USE MAKEMYTRIP as they aren't reputable. Wish I'd have read reviews before booking through them.

I had booked a holiday package to Hyderabad from Kolkata and booked flight tickets of round trip on Air India through MakeMyTrip.com. Starting with the flight tickets - I had chosen 3 seats for us through Make My Trip (MMT) with extra charges. While doing a web check-in I came to know that my paid seats have been allotted to someone else. On calling MMT they put me on hold for more than 30 mins and said that Air India has no option to book seats. But MMT had shown me the seat matrix at the time of booking, let me book the seats with 500 extra bucks. Now they just apologized and said that I have to choose whatever seats are left from the airline's website. Moreover they agreed to return only Rs.400 not Rs.500.

I booked tickets for my parents from Bangalore to Delhi round trip on Oct 11. I had to cancel due to my dad’s health issue, the customer support representative mentioned she will take care on 23rd (day I had called) my booking was for 30th Oct - 4th November. Since I got busy with hospital visits and work I was under the impression that this would be taken care. On 30th Nov we are getting flight details update on registered mobile numbers. When I called back this was not canceled. I followed up multiple times but I have never seen such useless customer support and unethical company who just wants to cheat. Out of the entire amount of 25 only return amount of 4K was refunded even after informing much in advance and following up continuously. I would suggest people to go to respective airlines and book ticket and do not use MakeMyTrip.

I opted to book a international flight from DEL to DUS for 19-12-2018. The amount asked for was immediately paid through HDFC credit card and the amount was debited to my account. Withing seconds message was flashed that "booking failure". Now I have to wait for refund and also go for new booking and also has to extra charges without any fault on my part. It advised for others to avoid booking through MakeMyTrip.

MakeMyTrip booked our hotel in Salem as per a deal which we thought was very good. Unfortunately when we reached there we realised they were just cheating us. And their marketing fellow pretending to be very gracious offered us a refund. Imagine being stuck in an alien land with a toddler and an old mother with no room at 11 p.m! And now I am not able to log onto their site to lodge a formal complaint because their site doesn't have such a feature. They just promise and cheat! So my advice is... don't be fooled by their deals. They are just cheats.

The way customer manager showed the details was good enough intially, when it was told to reveal the verification and details of the hotel rooms and charges, they were like, "Finish your trip then will show you." Really? That was the real shock, I tried talking to the senior person related to above but he was not willing to talk because he doesnt like talking to customers. They have lot of hidden charges which they show when the final payment is to be done. I will never ever recommend anyone MAKE MY TRIP. The most pathetic experience I ever had.

I have had an absolutely disgusting experience with MakeMyTrip and I guarantee that I and anyone that I know will never use this service ever again. I have had countless amount to of issues with MakeMyTrip, especially with the MakeMyTrip support team. I had an urgent matter which requires me to change my ticket and it was near impossible for me to reach the company. Every single call I made ended with an operator speaking and then automatically hanging up. I have never in my life come across a company where an operator hangs up on you, it's absolutely ** pathetic.

I booked a flight ticket with ** for the sector BBI to BLR in AirAsia flight for the ticket cost of Rs. 6910. They gave me an invoice of Rs. 6860 (less Rs 50/-). I highlighted them the discrepancy. Then they immediately sent me a revised invoice for an amount of Rs. 6910. I noticed that they have now shown in the revised invoice an increase of Rs. 50/- in the AirAsia flight ticket cost. I went to AirAsia website and checked the ticket cost for this PNR. Surprisingly the cost shows in the AirAsia website what was shown in the first invoice. Then I contacted MMT and pointed out that the revised invoice is a fake invoice by showing the snapshot of AirAsia website ticket cost for this particular PNR. They reviewed my complaint and refunded me Rs. 50/-.

It took 5 days Oct 22-25 with a lot of deliberations to complete transaction for a 2 way int'l flight booking. The MyWallet to me seems a total hoax, with not even 1Re. payment possible even with 2100 balance. I finally forsook that option to somehow complete the transaction within my time frame. Repeated emails & phone calls to customer care are proofs I have to show their lethargic attitude to customers, except for a Mr. Anand ** who patiently tried to help out. Any travel agent if I had approached could have given same whole deal & finished it within 30 mins max! Disappointing.

Sir/ Ma'am, I have raised the concern for refund of my rail ticket, booking id: **. I got a mail from your end that issue resolved, but where is my refund...? Again I requested to update the status of my refund but every time he got the same automated reply that MMT working on my concern. Is this the way to treat to your old customer/user. Please I am requesting you to all management to intervene in this matter.

No information received from MakeMyTrip or the flight regarding a cancellation and non-confirmation of flight. Their customer team realized it when I called them up. Have promised to book us on another flight, but still no steps taken on their behalf. This is an International flight and our Visa depends on such bookings. They are thieves. The customer support staff is brainless! One of their executive told me to wait for 48 hours for an action to be taken. When I refused, he taunted me by saying, "If you can spend two minutes in talking to me, then you can definitely wait 48 hours!!!" This is the type of service they give people... at least provide the customer with an end to end result! I am furious at such service. What's worse, they won't even accept it to be their fault! Pathetic people.

I cancelled my booking before the eligible time period and now the site is denying any sort of refund... when you contact them they make various excuses. And a suggestion to the site - please mention in your policies that one should take a screenshot of the cancellation because it comes in no one's mind that one has to take a screenshot of the cancelled booking (as they ask to provide for screenshots).

MakeMyTrip India confirmed and committed us to provide two deluxe rooms - AC on 18-10-2018 in Hotel Sarang Palace, Jaipur with our full payment in advance. But we, four family members with (one male, two female and one senior citizen age 72 yrs) sorry to inform you that, we have not been provided the same as per your commitment instead, we have been harassed, misbehaved by the hotel management of Sarang Palace, Jaipur on 18-10-2018, 7-10 PM at Hotel Sarang Palace, Jaipur.

Room provided by MakeMyTrip in Majestic Hotel, Bur Dubai is a 10*11 feet area. Very small and congested room. I have change its to pay 330 AEU. Behaviour of hotel reception’s is very rude. He take my key and say that, "You go on tour, My staff will change your room from 602 to 2009." But last day he charge 35 Dirham to saying some things used in mini bar. I have nothing used. This was totally penalty to not change room in presence. MakeMyTrip booked my trip for 6 nights but three nights was no any activities. They only increase tour period. Desert Safari and Cruise dinner was very ordinary. Very cheap cruise. They only save his money.

I do have a booking with them for Bali package... and you won't believe they didn't make any payment to the Hotel in Bali... though I made full payment 3 months before. We have to wait for 4 hours outside hotel and have to pay again to hotel for 1 night so that it can be sorted mean while. Customer service is really worst... They don't even pick the phone when they came to know that you guys are in a problem. I wish I could give ratings in minus.

The below review/feedback is posted to make everyone aware of the facts that MMT even being a brand name is troubling its customers & creating a negative impact in the minds of its customers by just using its name to make money & not taking care of its customer satisfaction by providing quality services. The below are the issues faced by us:

I had done booking on 17 Oct 2018 at 7.45 p.m and had for flight from Dubai to Mumbai on 14 Nov 18 and mistakenly choose the wrong time and informed the change in mins that is at 8.00 p.m that need to change the timings as my rest family is travelling 3.50 p.m and I had chose the time for me at 1.10 p.m. 1st they say that the Emirates airline charges money for time change, so I called up the airline and asked them about the same so they said that the airline doesn't charge anything and to make changes in the timing I have to ask MakeMyTrip. So when I confronted with the supervisor at the MakeMyTrip he called up the airlines and asked for the information which was shared to me by airlines and he agreed that the airline won't charge but as the booking is done from MakeMyTrip they (MakeMyTrip) can't do anything. It's worst service I have ever seen after airlines confirming that they don't charge for such thing still MakeMyTrip wants to charge.

I made a booking at Nainital through MMT. The hotel was not at all up to our expectations. We had booked considering it to be one of the best hotels with high ratings and the room was with a tariff of 12k which is pretty high. But when we found the property to be absolutely contrary to our expectations and we asked MMT to look into the matter and cancel booking for one day at least (we had a booking for 2 nights) they did nothing about it. They just waived off from their end saying nothing can be done from their end until the hotel management accepts a cancellation while the hotel management said that it can be done only by MMT.

Booked a hotel from MakeMyTrip.com in Chennai. On Reaching there, made early check-in request. Surprisingly no early check-in but no normal check-in due to OVERBOOKING of hotel. Room not available, couldn't check-in, MMT couldn't solve problem, had to stay in taxi for 1 1/2 hr, Finally hotel people after arguments shifted in a hotel situated in 5 feet narrow street, no restaurant, no room service, situated in a dirty, dingy and unhygienic place in a poor residential hub. Have uploaded snaps and videos for same on website.

Services of MMT is worst and I booked a room in Hotel Lords that was also not as per my expectations and instruction... Both combinedly fool people and do not tell all conditions at the time of booking then charged more. Staff of Hotel Lords is not cooperative and manager has no sense of talking with female clients. I am very disappointed from the services given by hotel and MMT as well... MMT cheats people by initially showing less price and while booking increases the price (excluding taxes). I'll never suggest anyone to MakeMyTrip. I wasted my time here for hotel room booking. And even tried to find ways to match the initial price and booking amount price but couldn't get success. LIARS MMT!!

I booked international package through MMT. They are total unprofessional. No proper procedure and every step you need to spend your time for follow-ups. Their visa agent name Aditi ** is the worst lady and with lot of headstrong. She provided all the wrong details and top of it her behavior is like she is the SMARTEST PERSON on this earth. Poor knowledge and lack of process makes me to write the review. If you are going to book any holiday package from MMT then please spare time for follow-ups. Nobody will give you call or update you the status. It's you need to do everything.

I asked for the breakup of invoice amount as onward ticket cost and return ticket cost. The MakeMyTrip customer care did not respond properly and unilaterally closed the request saying that this is a single trip only and no cost breakup could be provided. Further, the staff asked me to book two different tickets to get breakup of invoice amount. MakeMyTrip technology is developed in such a way that cost breakup is not available on a roundtrip booking for sharing with passengers.

We happened to book at MMT Assured hotel in Yercaud and had been planning this trip for a getaway from our hectic work schedule. The plan was to have one of the best trips with a group of friends and picked up alcohol and barbecue set to cook meat from Bangalore. Although, we did not know what we were in for was a worst getaway ever for the next 2 days, do read below to understand why: 1) The Hotel on arrival told us that they do not serve alcohol and nor do they allow alcohol to be consumed in their premises. 2) They also told us they serve only vegetarian food and on our request of cooking barbecue told us that is not possible.

I will write my full review about MakeMyTrip. I had seen one Nepal tour package of 6D/5N with flights and all day to day activities with private car and 3 stars hotels its was showing 27500+ INR per person. If I book for 2 travelers I would get 18500+ INR discount so I calculated my amount its was 36500+ INR + taxes so not more than of 40000 INR for 2 travelers. When I tried to book its was showing me 73600+ INR and after discount deduction its was 58600+ INR + taxes. This clearly show that MMT is just showing less price to attractive customers and when you checkout it would increase a lots. I did some more research and did individually than the Nepal tour with same day to day activities, car, hotels etc everything with taxes included was not gone more than of 37000 INR.

MMTBlack is advertised as a programme where you don't pay cancellation charges for your next five bookings. The money they refund goes into your MMT wallet, so you don't get the money back, but can use it for your next booking. I cancelled a Delhi Dehradun ticket Booking ID ** on 20th September 30 hours before my flight. I had paid Rs 2633 for my ticket - Dehradun to Delhi. Initially I wanted to change my ticket to a later flight and managed to talk to them, but they said the Black programme does not cover change in flight time, but I would get a refund if I cancelled.

I happened to book a international flight with wrong dates. When I understood the mistake and managed to re-schedule the travel date through the App and website it says call the customer support toll free number as re-scheduling cannot be done online. When called the customer support they re-directed to do online and say they cannot do it. Are you ** kidding? Do you think we are jobless scratching our ** off doing nothing? I have lost a day's pay off only because trying to call and get in touch with any travel executive of MakeMyTrip.com. And moreover this is not the first experience. Previously many times we have faced such issues. Never recommend this ** site for anyone I come across.

MMT cheats people by initially showing less price and while booking increases the price (excluding taxes). I'll never suggest anyone to MakeMyTrip. I wasted my time here for hotel room booking. And even tried to find ways to match the initial price and booking amount price but couldn't get success. LIARS MMT!! CHEATERS MMT!!

To begin with, We got our travel vouchers after much followup, just a day before we were supposed to travel. Then MakeMyTrip forgot to inform our hotel what time we were arriving. We had to take a short flight from Male airport to our resort island. We were accommodated on the last flight to our resort which was at 11 pm. After travelling all night from India, changing several flights, we were told to wait all day at the airport for a short 20 minutes flight to our resort. We begged the airlines to help us and they said they would see if there are any seats on earlier flights.

Recently booked a refundable ticket by paying 1000/- extra. After consulting customer care, they agreed for cancellation of one sector (JP-BLR) with refund of 8768/-. Actual refund received is 5468/-. This kind of frauds are not at all acceptable by any standards.

I booked my flights through this company and my return flight was canceled by the airline. I bought insurance, which turned out to be useless and had to pay extensive fees to cancel the first flight. This company I booked through was no help to me at all, ignored me and didn't try to assist me at all. I can't even get in touch with them over the phone. The number doesn't work.

MMT guys are not providing the rooms in discounted price when their partnered hotels are providing. It is always better to verify the prices of their partnered hotels first directly rather than blindly booking from these travel sites. I have experienced such issue recently when I physically got to know during the stay at the hotel. The partner hotel were offering 50% discount but MakeMyTrip were charging their customers at regular price and were not ready to compensate for the same.

Undersign booked a cab through MAKEMYTRIP under BOOKING ID: **, in this transaction our views as under: Executive are not fully knowledgeable. They cheat to customer for booking. They confirm short distance but charge extra amount to every customer cab driver choose long way. Cab are not well furnished, cab driver misbehave to customer. For collecting the extra charge they cannot confirm roadmap. For any issue MakeMyTrip executive are not interested to clear the same time and disconnecting the telephone line. We strongly suggested to every gentleman do not book cab. bus, or other service provided by MakeMyTrip for any circumstances. We are fully against them.

I had planned for a third tour with MakeMyTrip and this was again bad experience. We had planned our international tour and the team had rushed on the bookings and embassy visit without properly verifying the documents for embassy visit as they have a team who gives assistance. Our Visa got rejected and before that date itself we were rushed to make the full payment of the tour. Now we didn't had enough time to reapply as our tour date was after 8 days and due to which they asked us to either bear penalty if wanted to change tour date which was a lakh or whole the if we cancel the whole amount will go in their pocket. I had tried to reach all the team and without giving any justification from higher authorities they just say, "Sorry. We tried best but couldn't do anything."

Worst ever experience with MakeMyTrip. Experience is really bad right from the discussion with the executive. I actually booked the trip for my parents and I wanted to have more places to visit in every location that I am visiting. The places that I opted for are Delhi, Agra, Rishikesh, Haridwar and Dehradun. I have made this explicit initially itself but when the CS executive sent me the itinerary list for the locations that I asked for, she sent very minimal places for every location. Say 2-3 places at max. When I asked for more, it was too many to and fro to make her understand my requirement. Finally, I got frustrated and I came up with the full plan for 8 days and gave her. Her work is just to send this to the backend team to get the quote for it. The amount she quoted was bit high but I did not worry about it much.

This is regarding a taxi ride I booked via MakeMyTrip from Bharatpur to New Delhi Airport. I was visiting India so my friend Ansul **, who has an account with MakeMyTrip, made the booking online through his account. I am deeply distressed to report that it was the most horrible taxi ride of my life and I have lived and traveled extensively in India before. To make the situation even worse, I was traveling with a friend who was visiting India for the very first time and he was distraught & very disturbed with the entire experience and sadly left India with a very bad impression and feeling. Our pick up point was Birder's Inn Guest House in Bharatpur, Rajasthan. As soon as we got in the taxi we conveyed to the driver Vinod ** - ** [Cab No. **] that we needed to withdraw cash from an ATM to pay him and we did not need any specific ATM & any machine will do. He confirmed that he will keep that in mind.

Half of the pages will take minutes to load and most of the pages will crash. When you start a transaction you will not be notified of any confirmation page but the transaction will be stuck in processing. You will be charged with you being notified of any completed transactions.

The car booking service of MakeMyTrip is horrible. I booked a car from Agra to Delhi for 26th August 2018. It was mentioned that I will get the driver details and car number two hours prior to my mentioned pick up time. But I didn't received any information, when I called the customer care, I use to talk to the concerned representative after long waiting and then use to wait for another 15 minutes for talking to their senior executives. Every time they told will get back to you in 15 minutes, but never called. After wasting more than 2 hours like this, and calling several times, finally they told no driver is available and I should look for alternate arrangement. I had a flight to catch from Delhi to Mumbai and accordingly I planned my travel. But at the last moment when I had to leave for Delhi they cancelled the ride. I had too much of problem to reach Delhi airport, very narrow escape in missing the flight. My experience with them was horrible!

Booking ID: **. Booking Details: Car. Issue Category: Service Complaint. Issue Creation Date and Time: 25/08/2018 11.52 AM. I booked cab from Delhi to Meerut round trip on 25th August 2018 for 26th August trip at 7:00 AM. Around 5:00 AM I got a message in which they shared the driver details. I tried to contact the driver around 20 times, but he was not picking up my phone. So, I called to customer care. After having a word with them they said, "Give us few minutes. We will get back to you." At 7:45AM they have arranged a different cab for me. Again, I tried to contact second driver and again he is not picking up the call. Around 8:30 AM. I called again to customer care and they are just repeating the one line “WE UNDERSTAND YOUR PROBLEM” how well you understand your customer problems I got to know this very well now. I asked them to transfer the call to their supervisor and they held my call on hold for 15 minutes.

I had planned to travel SHIRIDI, Maharastra on 12 August 2018. Before 1 week I booked my hotel. The hotel "SAI PRATIK" was booked for 3 nights as it was written on coupon. I reached there and asked for room. Immediately the hotel in charge told me that, "Your room has booked for 2 hours, not for 3 nights and you can contact MakeMyTrip. We are not responsible for it." Immediately I contacted MMT CC. They replied the same. I told them it has mentioned for 3 nights on Coupon. They were not ready to listen my words. One thing I felt very bad that MMT like top service provider company promotes the hotels who don't have such sense. And for that, I would demand total Rs 1600 should refund to my bank account. I will never ever book hotel in MMT and I would like to suggest to my friends, colleagues, families not to do so. Thanks.

I booked my flight from Kochi to London. The airport is closed due to natural calamity. MMT simply canceled the ticket without providing an alternative options whereas other agent given me a call and provided alternative route options with zero cost change.

In July I booked for Kerala trip during Aug 27 and made full payment. Due to Kerala floods the state is under Red alert and flights going to Cochin are suspended till Aug 26. I am requesting MMT that I cannot make trip to Kerala since it is unsafe with floods so requested full refund since the floods are natural calamity and no vendors ie cab drivers, hotels in Kerala are operating. But MMT is not giving refund and asking me to wait for few days to consider. Due to floods it will take few months to make Kerala back to normal. Here MMT does not care about safety of consumers and still charges full amount even though no vendor is operating. Please be aware that MMT does not care for consumers but still cares for their own profits.

I have booked for my Kerala trip 2 months back and I supposed to start my trip on 12th Aug 2018. I continuously call MMT for their guidance that how will proceed now as there is a flood situation in Kerala and it's not safe to go there. Even our family were worried. But MMT assured us that the places where you are travelling (Kochi, Alleppey, Thekkady, Munnar) are safe. Only Munnar is doubtful so they changed our itinerary and made it reverse and assured us that if we could not go to Munnar they will change that location even at last day of Thekkady.

Recently on 10th Aug 2018 while booking a flight from Mangalore to Hyderabad because of some process error my tickets were not confirmed, but my money has been debited from my account - 13,301. When checked with customer care, they said that my money will be credited within 3 working days, and it's been more than a week but my money is not credited. While trying to check with customer care there is no proper response. I'm not finding a proper contact to raise a complaint against MakeMyTrip. Pls help me.

I booked cab for 15th Aug 2 weeks before. 2 hours before the leaving time I got cab and driver's details. My leaving time was 10.00 AM. At 11.00 AM until almost for 30 mins I was calling this driver but no response. Later, I called MakeMyTrip to check and they said they will call back in 10 mins. Later after 10 mins I called them on which they said my cab got cancelled and they cannot find any other cab. Had a big argument with a guy named Shubham but of no use. They stuck to being sorry for last moment cancellation and I was the victim of their sorry. Last moment luckily I got Ola Rentals which saved my trip. Please do not ever book cabs from MakeMyTrip. Please pass on this message to others also.

This is to notify that MakeMyTrip is a business with low customer cognizance and empathy, worst quality of customer service experience. I had recently booked a family trip to Kerela, India with the booking id - **. Kerela is flood hit and on red alert and I am scared to travel there with my family, I had a limited time of which I wanted to travel and my dates were fixed.

I would like to lodge a complaint against MakeMyTrip website android app. I tried to book a flight from Delhi to Singapore and it showed me rs 61766 will be charged on your credit card at the time of payment and entering otp for 3 flight tickets for my family. However it charged rs 65766 after the payment was successful, now they are saying we cannot do anything about it as this is the charge showing to them.

I had booked holiday package with MMT to Gangtok-Lachung-Darjeeling from 2nd June for four members of my family. Upon reaching Gangtok I found that my hotel booking at Gangtok was cancelled by MMT as a result of some miscommunication amongst MMT staff. Myself and family was made to wait at hotel reception for 2 hours. There was no help coming from MMT tour coordinators, despite numerous phone calls to them. It was horrifying experience to my family members that too in an unknown place. In the end I had to take my own initiative to find alternate hotel room during a busy season. Upon my return back I claimed refund for hotel charges and MMT refused to give me the refund for hotel charges.

I booked Ramada Plaza Agra on 2 July through MMT, I had taken a twin bedroom since we had two children with us. I called up MMT and asked them to put an extra bed request for the same booking, the executive who picked the phone sounded very courteous and he said that let him talk to the hotel, after confirming with the hotel he said that they have agreed to put an extra bed without any cost in the room. I was relaxed.

I was searching a Sea Breeze Resort in AP. There was a link below the search of MakeMyTrip. After clicking and booking I realised it was the wrong address booked within 10 mins after booking. After calling and MakeMyTrip says it cannot help. My money of 2700 was lost. MakeMyTrip is worst customer care. Will never book with them again. They don't want to rectify the problem and just think of their money.

The customer care services are not doing anything for you. They are totally helpless for us. They know only deduction. Very poor service they provide. Their charges are very high than any other sites. They only make us fool.

I booked an international holiday package using my SBI debit card because I was told that I would be eligible for 10% cashback since my booking was above 1 lakh. But now they are blaming the bank for rejecting it. As per bank there was no amount requested to be forwarded to my account. Neither was SBI card department aware of any such cashback when I enquired on their helpline. Please do not use it for your trips. Absolutely worthless!

I did my hotel booking on MMT for October, but got the confirmation for July. Immediately spoke with the customer care and they told technical issue. Then told not able to contact the hotel authorities. Every time they use to keep me on hold when I am reaching them. Pathetic customer care, I am raising the issue but they are closing the case without talking to me. Paid almost ₹10,771. Fraud company everyone aware of this. Reference ID:[**] . Mani **, close my issue without talking to me. Aishwarya **, didn't solve my problem but marked as a solved.

After reaching Hannover, we hired a cab for the address mentioned in the Booking Details (PFA 1). While reaching to Gottinger Chaussee, we were just unable to find the "3012" apartment. After an hour we were stupefied and astounded to know that there is NO APARTMENT with 3012!! After pulling ourselves together we decided to go back to railway station and ask someone for help. Over there, the DB Kiosk came to our rescue out of this mind numbing shock to us. They spent some time and finally found the actual name and number of the owner of the apartment. They called the owner and asked for the address and finally got the correct address.

Need to wait hours together for resolving issues with regards to cancellation. App features are very dissatisfactory where we don't even see booked history of tickets. Don't dare to use MakeMyTrip ever in your life. Uninstall and forget that there exists something called MakeMyTrip in life.

I stayed at Golden Tulip booking id: ** as assured hotel by MakeMyTrip and if my problem is not solved in 60 minute then they will return back my money but I had very with makemytrip and hotel. First when I had booked deluxe room with king size with makemytrip but instead of king size I was provided twin sharing room but when called makemytrip hotline no messages send by makemytrip states that “Your Hotel Golden Tulip Hotel Amritsar Suites is covered under MMT Assured Guarantee. You can call Hotline 18001028747 in case of any issue. Resolution within 60 minutes or Money Back.” After calling this no. I was assured that my problem of king will be solved in half an hour but after calling many times nothing happened and secondly the assured hotel doesn’t have wifi working as their server was down and breakfast was worsened than my life.

I have booked cab for 11th June-18 7 AM. Before three days, MakeMyTrip has shared booking ID and e-ticket which state clearly that before two hour of my ride, cab and driver contact no. were shared but till 6 AM I didn't receive any message or mail with such detail, I called on customer care but no executive reverted me, a radio repeating that, "Your call is important for us. Be online." So by having consider it tentative, I have booked cab with other vendor with expensive price as I was booking on immediate basis, but at 7 am driver called me from MakeMyTrip.

Worst services ever! Seriously worst! The driver was so annoying and rude and literally he didn't know how to drive and he blamed us for every potholes and traffic just because he was unable to tackle the traffic! The driver name is Alol ** or Hariom as he had two names for company and for customers car number was ** SWIFT DZIRE! The booking was done for 8 days Manali Kasol and Dharamshala and the very second day driver refused to take us even at the paragliding site. He said he would only take us till mall road Manali and drop at hotel. That's it!

WORST CAB SERVICE MAKEMYTRIP (we booked round trip Delhi to Manali). MakeMyTrip arranges cab services from different VENDORS, and doesn't has its own cab services. We booked a cab for 8 days, round trip from Delhi to Manali. The TERMS AND CONDITIONS, are not conveyed properly to the vendors. There are extra night charges of rs.250/night, if we use the cab POST 9 PM TO 6 AM, but the driver asked for all 8 nights charge, even when he was sleeping and not driving. MakeMyTrip FOOLS YOU, they gave us a package of 2000 km in rs.17064, rs8.5/km, I confirmed with MR. ** (one of the employ in MakeMyTrip cab customer care) if we could go from Delhi to Manali to Kasol and then back to Delhi, he said he has confirmed from the vendor AHA TAXIS, and yes we can go to Kasol. But when time came, the driver refused to go Kasol saying the cab is booked from Delhi to Manali and he will not go outside Manali.

Starting off...June 2016, I cancelled 4 tickets, Mumbai to Goa and back. For which I haven’t yet received a refund of 15000/-rupees! Fraud company. 2018, foolishly, thought they improved and tried booking into flights from Mumbai to Bangkok. Duped again of almost a lakh and yet again tickets aren’t booked! They claim to have automatically sent the amount for refund on 5th June. Apparently! Been receiving emails from them stating the same. Today, on 8th June, received an intimation from my bank, that the money has been claimed! And sadly, my tickets haven’t been booked!

Recently I travelled to Hyderabad from Pune with my girlfriend, we had already book a room at Hotel Sandhya, Lakdi Ka Pul for 2 days, upon reaching there we have been refused to stay at the hotel saying unmarried couples are not allowed, however it wasn't mentioned anywhere on the MMT website. Hotel manager asked us to talk to MMT customer service, upon calling them multiple times, MMT representative was putting our call on hold for hours and it took them 3 hours to call me back and we were standing on busy street by this time, at the end representative simply apologies and initiated the refund which I didn't get until date.

I’ve booked Cab under SUV category from Nizamuddin railway station to Manali. They were promising Innova/XYLO, or similar SUVs. But when we reached station they sent Honda Mobilio (compact mini van-MPV) and that too was not in good condition. When I called to complain about the issue then they said, "Sorry we can’t do anything. It is not our fault and we won’t change the car at any cost." I didn’t expected this kind of behaviour from MMT. The other Local Cab service provider were providing INNOVA at 8500, but I booked MMT cab with high expectation with more cost, but they failed at very first. I am highly disappointed with my 1st experience of cab booking with MMT. I will raise this issue forward, and I won’t recommend MMT cab booking to any of my contact.

Recently I booked a ticket for myself and my wife who are both senior citizens. The airlines is Air India which offers senior citizen concession fares. But, MakeMyTrip.com did not give us the concessions and are telling that it is their policy. Not only this but also in international ticket booking they have cheated me.

I had booked a bus ticket through MakeMyTrip on 23rd May-18 which I want to cancel, but unfortunately the same is not visible under "Trip" section. Tried numerous times to contact their customer care, but no one picked up my call. Finally I sent them mail to cancel my booking, but not received any response. They are simply cheating consumers, don't book through their website.

Very very very bad service, I booked one room for three guests at Red Fox Hotel Chandigarh for 25/5/18 on 24/5/18, but by mistake room was booked for 24/5/18 in spite of 25/5/18. I realized about the fact within 10 minutes of booking and requesting many times to MakeMyTrip support holding phone for hours continuously in waiting but no response from support, called the hotel about the fact immediately, they said contact the MakeMyTrip.

I booked a cab service through app and was fully charged straight away. I got no confirmation. I would not get through on phone calls as without ref number it won’t allow, wasted hours online trying to mail support team, making calls no joy. The trip was early morning the next day so could not even rebook until the morning just in case the confirmation turned up, called in the morning offices closed, then had to call as a new booking inquiry to get through.

Booking foreign trip with MMT will be horrible experience. Please do not think of booking any trip trip with MakeMyTrip. Executives are inexperienced, not knowing what they are quoting for. It was nightmare to book Thailand trip with MMT. I booked land to land trip from Phuket to Phuket for my family of 4 members. It was completely unorganized. Only accommodation was good, which you can book yourself better than MMT. Local trips were wrongly arranged. Two days were wasted in only for 2 hours travel per day. Accommodation was 4 stars and local trips were 3rd class.

I am very upset with MMT Cab services. I will suggest never to take Cab services of MMT. Lot of hidden charges and they tell you on last moment. For e.g Road Tax, Road tax they collect from us for no reason. When I enter into another state, government of Karnataka clearly told, Road tax has to be paid by Car owner and it is Yearly charges. MMT cab services and collected from us and made us fool. There are lot of hidden charges such as driver charges etc. etc. I have bad experience with MMT, even what I booked and asked for never got it. Bad Journey.

That from the date of enrollment in the MMT Double Black scheme... I have not seen any benefits of enrollment. Instead the Application has stopped to show the hotel rooms for non-refundable prices (because the tariff (price) of non refundable rooms are less than refundable rooms) which in the terms and conditions of the scheme is specifically mentions that the scheme includes the non-refundable domestic hotel bookings and domestic flight bookings... THEY HAVE INTENTIONALLY FRAUD CUSTOMERS.

I had booked an air ticket through makemytrip.com, in GOAir Flight from New Delhi to Lucknow, to travel on 23 Apr 2018. The PNR/Booking reference was **. I cancelled the ticket directly from the airlines on 21 Apr. They indicated a refund of Rs 914.00. However, since the refund was not credited to my account, I contacted the airlines, which told me that the refund has been sent to makemytrip.com and they should be contacted.

We had booked two tickets (flight and hotel) via MakeMyTrip to visit Amritsar. One of the names it was booked for was stated as Ram **... the actual name is Ramnarain **. Upon realizing this we contacted the agent at MakeMyTrip who completely washed his hands off and we were told to contact the airlines directly. When we contacted the airlines to make a change we were told to contact our agent and that the agent should be able to change it.

On reading about waiting charges in the rules I had contacted the helpline in advance that in case my flight is delayed what will be the case. I was assured that in case of flight delays if I inform the driver beforehand they won't charge for waiting. And our flight was delayed by 2 hours and now the driver is charging RS. 240. For waiting. Then since now we would reach after 9 pm the driver will charge additional 250 for night. And he is asking for additional 150 for airport entry. This is the worst cab experience ever. It really needs to be checked. I advise not to waste money in booking cabs with MMT.

Booked a flight for Dubai, MMT was running an offer of 1500 cashback on HDFC Credit card if the booking is made on a Thursday using code HDFCINT. I did the same, booking was for 14500 INR and expected cashback was 1500. Tickets were available @13500 on the official website but to save 500 INR I chose to book through MMT and that was my mistake to fall into their lure and cheat trap. After no cashback was credited, I mailed their customer care and they sent me a screenshot saying no code was applied from my end! The worse part is there is no proof to actually make my claim as they didn't mention anything about HDFCINT code in any of the bookings mail they generated, only proof was to take a screenshot of the booking page and who does that? We trust the company. Now I am paying 14500 INR for a ticket which would have otherwise cost me 13500 if I booked through official website.

My references number of train booking with MakeMyTrip is **, I had received the confirmation from MMT at 10.32 am but till now there is no confirmation from MMT side about my seat and coach number. It is more than 45 mins and still there is no confirmation from their side. Tried calling their customer care but it only provides information about bus booking. I'll never recommend anyone to book Tatkal tickets from MMT in any case. They don't have value of your time. Now when I checked on IRCTC it shows waiting list of 50 and I can't even cancel my ticket with IRCTC or MMT.

Drivers have liberty to lie, make passengers wait. The driver assigned for this trip calls us and tells to wait for another cab with different driver as he himself is ill. The cab arrives more than 2 hours late at Chandigarh Airport. He takes us to Shimla, 70km before the destination and asks us to pay him half the amount and take another taxi, when we objected he made us wait for 30 minutes in Shimla while he was making phone calls and arranging another cab giving the reason that this is not his routine route and he isn't comfortable driving. The second driver comes and charges us more as he isn't concerned about our booking from MMT, he takes us to 3 kms before our destination and asks more money to drop us to hotel as it was 11 PM to which we agreed after a heated discussion, we informed our hotel about the incident and they had already come halfway of the last 3km to pick us up and we shifted to hotel's vehicle.

I have booked a flight from Pune to Delhi on 19th April with Rs5400. On the next day I got a message that your request for cancellation is being processed. I have not requested for any cancellation. When I talked to operators, I came to know that someone from Canada's IP address has accessed my account and cancelled it. Only I know about my credentials. MMT's website is so weak that someone can access my account from different country. Looks like someone has used my id-password from their database. So it is MMT's fault not mine. I told MMT people that you got the proof that I have not requested for any cancellation, so you should give my money back. They are just refunding me 1600 which is even less than one third of the actual amount. I just want my money back as it's not my mistake.

Please do not book anything from MakeMyTrip. I had multiple nasty experiences. Agents are bunch of fools who does not coordinate or follow up with the case. They do not give your money back even if the problem is from their side or at their end. Very upset with this travel agent. One of the recent experience I would like to share is on 3rd of April 2018. I tried booking a flight for my parents on TruJet for the date 05-04-2018. I tried to do the booking using my mobile app. Then the page got stuck at the payment. We did not received any confirmation or booking ID either by email or by SMS but the amount of rupees 8139.00 has been debited from my bank.

Worst ever experience with MakeMyTrip agency. Through their website based on their most recent scam of pay at hotel not advance, I booked a hotel for two days knowing that I can pay when I check out. So I booked it at Rs0/- on their website for Rs6635/- for two days. When I check out, nowhere was it non-refundable Rs.0/- not for Rs.6635/-. So I wanted to check out one day before, I need to pay for one night only but hotel staff refused to speak to me saying that MakeMyTrip would have to drop a mail to them. I called MakeMyTrip, they had no idea what to do, called the hotel, talked and they said that even though I don't stay at the hotel I have to pay the full amount. Say bogus move right, I should be able to pay the charges for one night not the other days I don't stay in.

This is going to be my last booking with MakeMyTrip. Took 15 days for a date change. I requested a date change on 26th March 2018 for a hotel booking in July 2018. Initially they gave 72 hr resolution promise. But that's plain BS. Every time I had to call them myself to ask about update and every freaking time they asked to wait for 24 hrs. I had accepted their extra charges right away but they are utterly useless bunch of people sitting there. They don't write you email about the promises. If the request resolution is delayed they give you Rs. 1000 wallet cash that is of no use. Because you can only use 5% at a time for booking at it gets expired before even your request is resolved!!! MakeMyTrip was much better before. Now it is going downhills with no hopes of returning.

Donate to a cause for a value of 5 rs was added to my invoice without consent or confirmation from me and with no option to remove it. This is an absolute outrage. I have no problems donating when I'm given a choice or my when my permission is taken. However, adding the amount to my invoice and forcing to pay it during my booking is a violation of my rights. This unpleasant detail has prevented me from using their services on principle and I will not be using MakeMyTrip in the future and will advise my friends and family against it.

Hi. I'm Nagarjun. I booked my bus ticket from Chennai to Bangalore at 6th March 2018. My Booking ID is **. The bus operator cancelled my trip due to bus mechanism issue. He didn't arrange alternative bus also. And he told, “You’re will be refunded within 2 days.” But still I didn't get my refund amount. I called more than 10 times to MakeMyTrip customer support. He didn't respond me and didn't arrange for justice. I don't know where is my money gone. Very worst customer support. I request you to all don't use MakeMyTrip. Waste of time and money.

Booked 6 Nights in Pattaya through MakeMyTrip and it was very dirty and greasy bathroom. Called MMT. No help. In 4 hours had to check out. No help. While on a trip or on stay with MMT, and book another hotel. On the spot asked for refund of my booking where have not stayed even a single night... booked all hotels and flights through but after 8 days of this matter Makemytrip said, "No refund." It is Makemytrip’s responsibility if any customer getting any problem with the hotel, flights or any holiday booked through them, but they back off from their policy and terms conditions, they should have told me on the same time not to check out as this will not be refunded but after 8 days said, "No refund." Pathetic customer service, poor quality policies and not secure to use them. TripAdvisor, Booking.com and Hotels are far far better options.

I booked Dubai Flights for 10 people, I was said use HDFC Card and get Rs.10,000/- cash back for this transaction. It's been two months since I have booked and have called, mailed numerous time only to be answered with get back in 24hrs and the ticket gets resolved by itself. They also converted my Payment to EMI and both MakeMyTrip.com and HDFC were not bothered to inform me about it. I am now charged with Interest & Fee. This issue is still not resolved.

I had booked ticket to travel Dubai and by mistake I had mistake on my name, which MMT didn't help me to resolve till the last day of travel. They have standard answer as "Backend team will call you" and "You have to wait for 2-6 hrs to get resolved". I had waited. Calling on daily basis asking about change request which never happened. Guys don't waste your money and time just for some perk provided by MMT. MMT support will spoil your trip Vacation, don't go with MMT.

Starting with my journey, the flight was of very poor quality followed by harassment while checking in at hotel as MakeMyTrip.com did not make the payment till the day. Frequent calls with no satisfactory response from MMT. MMT made the payment on the fourth day of our trip in spite of the fact that I did the entire payment 10 days before. MMT cut off their expenses at every step like sharing taxis and that too of poor quality. Taxis pick you along with couple of other people and then drop them off at separate places. I do not recommend MMT at any cost! They charge you 2-3 times more than actual fare.

I am posting this message just to tell that please don't buy any package through from MakeMyTrip.com. They are fraud. They cheat you. We are two couple who took the Europe package from them in November 2017 and one package in January 2018. Their seller Akash ** sold me this package. He never said that company has launched the visa protection plan. In case the visa got rejected the customer will get the full refund. This information wasn’t shared with me. Now when my visa got rejected they refused to refund anything. But one of their employee Chetanya said you will get the refund but till now I haven't received any refund.

I have booked package on 10th March '17 & I had to cancel urgently due to personal reason. Same day I sent mail to all customer support IDs, & requested them to cancel on priority, & called them for many times. Now team is telling me, it's nonrefundable. It's not even 5 days of booking & departure date is far. Things which you show on TV ads/YouTube, it's totally opposite of what actually happens with MMT. It's unfair, that's why Indian don't trust Indian companies.

I booked a holiday package to Singapore and Malaysia through MakeMyTrip and paid an initial amount of Rs 42000. I could not travel as my wife fell ill and doctor advised not to make any travels. MakeMyTrip gave me 2 options. One submit medical documents related to illness and medical certificate and they will give maximum refund. Second one was reschedule the travel in which case the date change penalty would need to be bourne by us. Since I was unsure of my wife's health progress, I decided to cancel the booking and submitted all the documents as requested from MakeMyTrip.

I provided MakeMyTrip with multiple photos that document the appalling conditions of a hotel in Kolkata that was rated on their website as being "excellent for business travellers." Despite the evidence, this website informed me that there was "nothing wrong" with the hotel and refused to help me obtain a refund.

I booked an hotel with MMT. The pictures shown on websites was absolutely opposite to what I got. Name of the hotel was Affortel Magnum Resort (Goa). Smelling rooms. No cleanliness. Noisy AC. Condition of the room was worst. No proper paint, bad odor, view outside the hotel was garbage bins of another hotel beside it. Very bad experience. I think MMT SHOULD STOP FOOLING PEOPLE and the worst part is their customer service. No cooperation. Bad language. Need to improve the service or stop the business.

"PLEASE STAY AWAY FROM THIS ORGANIZATION." They are nothing but scammer and blackmailer. Once you pay for the trips, you are on your own. Here is excerpt from an e-mail sent to them by our leader who had booked our tour: "I had been interacting with your staff at various levels. Ms. ** was very helpful courteous but she was helpless as your functioning is like 'RIGHT HAND DOES NOT KNOW WHAT LEFT IS DOING'. I am constrained to mention that having booked a tour with your coy was the blunder, as your office has very poor understanding with Airlines which booked our flights through you."

I booked a hotel room through MakeMyTrip app but the booking details were failed booking but they took the money from my account. When I put the query it takes them 12 days to reply that the money has been refunded but it never comes to my account. When I again put the query they demanded for a PDF copy of the bank statement. After that no reply, no calls, nothing.

Absolutely ridiculously service!!! The whole point of going through an travel agency is to make the travel experience less troublesome. My mother booked an return ticket from Australia and due to an urgent medical emergency we had to reschedule the flight. We do realised that there would be surplus charge and issues. It has taken us almost 18 hours, 35 phone calls and ridiculous amount of conversations and still haven't got any results!!! We literally wanted an air ticket to any city in India with reasonable price hike... All we have received is excuses and another ticket with full price. If there isn't anything that MakeMyTrip can do when it comes down to refund or transfer than that is the reason for their existence?!! On top there is a perfect blame game where no one wants to take responsibility! Kudos to you guys...

I booked my room through MakeMyTrip for 4 days stay in Jodhpur at Hotel Sachdeva Palace. They provide me only 1 room with 2 bed sheets. We were 3 people. The hotel was haunted. I felt some sounds of ghost. Next day I left that hotel with excuses. The owner of the hotel was asking strange question while leaving hotel. I called MakeMyTrip to refund my money as I am not satisfied with the hotel. They didn't refund my money. Instead hotel owner charged some extra amount with us. Don't do any booking from this site. I had a very bad experience from MakeMyTrip.com. Worst online business. They only eat money and make fool to people. They provide haunted hotels.

I had booked 3 business class tickets in Etihad travelling from Delhi to Newark via Abu Dhabi. Since I was encountering problems paying online an extremely persistent take called from MakeMyTrip insisted on sending me a payment link. I paid through the link assuming that my tickets had been blocked and subsequently booked. Today I get a call apologising saying that they had been unable to book and whether I would like to fly through other cheaper airlines.. this is 9 days after accepting my payment and that too when I followed up. Ruined my travel plans and my faith in their portal.. what a shame. Not sure whether I will get a refund.. hard earned 5 lacs. Message from MakeMyTrip, "We have received refund request for MakeMyTrip Booking ID **. The request is currently being reviewed. Further update will be shared shortly. Thank you".

We booked our hotel in Goa in December 2017 from 26 January to 28 January. As it was peak time in Goa so for non inconvenience we booked in advance because we have 2 yr old baby with us. When we reached near about hotel and called hotel manager he said, "You have reached wrong place. My person will pick you and drop you to hotel." We waited there for almost 1 hour and it was too hot. My child was crying like anything. After 1 hr 1 local boy came and dropped us to worst place where 1 local hotel was there and asked to check in. We find that it was not the hotel we booked thru MakeMyTrip. Our hotel in which we booked was provided to other persons. And we were asked to stay on local hotel. No response from customer care. We paid 15000 for rooms of RS 5000... disgusting.

I booked hotel from MakeMyTrip... with refunds charges. After cancellations hotel bookings not refund any amounts. We have to do the case against all the actors and actresses who advertised that make do like this and that. Very bad experience with MakeMyTrip... Stop using this and delete all users using the app...

I have booked a round trip from cab for 3 days from Delhi to Mussoorie. As per MMT promises they include local sightseeing while booking round trip from cab. I thought I can enjoy my trip. 1st when cab came for pickup it was smelling like hell. We bought car freshener by our self. SO CAB WAS NOT CLEANED. When we reached Mussoorie driver said he have to go somewhere. I told him we hired cab for 3 days and he should take us for local sightseeing. Then he asked for 3 thousand for local sightseeing. I thought I can call customer support for help. 1st agent said, "You already paid less for cab," because I got offer price. Which was unexpected reply from customer support. I paid whatever amount told on website.

Customer care for this company should seriously shut down, as they have zero decency to talk to or manage a customer. I booked my international tickets and after entering OTP page says, "Time out. Kindly book again from homepage." I believed the website and booked again. MMT has sent me 2 tickets of same travel and charged my card twice. Even after Harassing me on phones and email. They are not giving me refund and this is due to their website. They took my hard earned money for no reason.

I booked my flight from round trip flight from Hyderabad to Bangalore and suddenly within few minutes had a change of plan and called for change the dates and in return they asked me pay very very high price and I thought of cancelling the flight and contacted them and they informed me that I will get back only INR 1600 of 11343 (approx); but to my shock whenever I call the customer care, it would automatically get disconnected. After I trying several times, I decided to cancel through official airlines and they promised that I would get 5300 (approx); but instead again MakeMyTrip mailed me that I may get only 2156 and remaining is MakeMyTrip charges which is absolute cheating. My sincere request to fellow passengers, always try to book through official airlines, this middle agents make a killing once you decided to change the flight or cancel.

I booked two Air India Tickets for journey date 30/12/2017 from Delhi to Kolkata. The tickets were booked on 26/06/2017. PNR and Tickets No. are ** respectively. As per Govt. Decision, User Development fees charged from passengers towards Delhi airport was slashed to Rs10 for domestic passenger w.e.f. 07/07/2017 and airlines would refund the excess amount to the passenger for those who booked the ticket on or before 7 July but are yet to commence the travel. I paid user development fees @ Rs. 564 per passenger. I had not received any refund. I requested MMT on 31/12/2017 for refund of excess UDF. Even after expiry of one month, they refused to UDF refund for one reason or the another whereas Paytm has already refunded excess UDF for air ticket booked through them. Never book any air ticket through MakeMyTrip.com. They are cheater. Try other website.

Booked a Thailand tour for 8 nights at 60k per head for 4-star hotels and below is the mention of the service MakeMyTrip.com guys gave and how they swindled us: The hotel at Bangkok had cockroaches and mosquitoes in the hotel room, the hotel in Krabi didn't even offer vegetarian food, elevator facility nor a simple phone in the room to call for service. With the temperatures at this place I at least expected AC to work properly and at least a bottle of water for free.

Awful customer service… We bought 5 tickets from them and due to medical reason (Cancer) we ask for refund and it have been over 2 months which they are dragging us for our money in this difficult situation in our family! Never and ever buy from them again!!!

Booked a cab from Delhi airport to Agra. Ticket mentioned all toll included. They took the NH route because the toll is cheaper without prior information. They say that this is a shorter route in kms. But what about the unnecessary delay and the mental exhaustion caused by the traffic. Also the customer care personnel says I should have asked about the route. Highly unprofessional. At least these things should be clarified beforehand. Enticing customers by cheap offers. Disgusting.

MMT is bluffing people in showing that the accommodation is present and 'Book now' being active, when I click on it it turns into 'Sold out'. This happens for most of the hotels. This is a bluff by MMT. Don't know why it is doing that. What is the fun in showing book now when it's sold out! Besides, for the cases where it does go to the next screen, it says prices have decreased but to our surprise, it's far higher than what is show on the previous screen. This again is a bluff. This business must be made to shut down if it does not mend its ways!

Search page shows the lower price to grab your info and booking, but increases on the payment page, almost 30 to 50% increased. Even after sending 5-7 reminders with screenshots, MMT does not bother to resolve the price discrepancies. Intentionally, they close the case immediately (even before MMT discussed the case with the customer) to forge the higher score.

Well I booked a round trip from Hyderabad to Srisailem. I had paid 5555 rs already for the package. There was nowhere mentioned that this includes a total KM of 438 and when we came back Driver asked to pay for 90KMs which was additional. When asked why he said the reading exceeded and when we called MMT even they said we have exceeded and now we have to pay for extra 90 KM on 12.5 rs per KM.

I booked (Booking ID: **) a return ticket and paid for Zero Cancellation charges for both the sides. I then cancelled the return flight but to my surprise MMT deducted the entire amount and refunded only Rs 166!!! When I called the Customer Care, they informed me that if I would have cancelled the entire booking, then only I would have got the full money back! How insane!!! Is this how MMT want to cheat their customers? Now the customer care people are citing the fine prints in their T&Cs about this stupid scheme!!! I would call out this bluff of MMT to all the users and recommend not to opt for this fraud scheme as they may end up paying extra bucks but cannot achieve the end goal for getting their full money back in case they have to cancel their journey.

I had a bitter experience with MMT cab service during my recent vacation. For a 3 hr one way trip I was delayed by 2 hrs and had to make several calls to several people, MMT, driver and vendor to get my issues resolved. There was initially a confusion on the pickup location in my booking, this was brought to notice of MMT well ahead of time but that was never communicated to the vendor by MMT. The vendor then took me for a ride giving all sorts of excuses and finally arranging a cab 1.5hrs late.

I had been booking flight ticket through MakeMyTrip, at Jet Airways, on JANUARY 1st 2018, 21:40, but that flight preponed by Jet Airways, by 18:00, as well they canceled my ticket, but Jet Airways told me as I can and I should Refund by MakeMyTrip only. Hence I am trying to refund my money from MakeMyTrip website as well as I try to talk with customer care executive, but No response from that MakeMyTrip ** idiots, they're cheating thieves.

Here is complete feedback regarding the above booking. First of all there were few hitches at the time of booking itself regarding communication issues, so we just went ahead as is to save time and energy. Though scanned copies of Passports were made available as soon as booking was confirmed thru first payment, the validity of one passport was communicated after 5-6 days of sending it when docs were forwarded to visa dept. This caused last minute panic for renewing passport and lot of tension, stress and extra costs coordinating between 3 cities to get it renewed on urgent basis and this had financial implications too. Again we were lucky to get visas just 3 days before travel adding to our stress as the booking was under 100% cancellation charges clause, it being just a week before travel date.

Please if you can, stay away from booking on MakeMyTrip – my honest review and appeal to all. I traveled to Lucknow on 15th December 2017 and it was my first time. Booked online both Shatabdi and hotel. Hotel in question here is Sumitra. I already paid for my 2 nights/3 day visit prior but when I reached Sumitra Hotel, they adamantly asked for 300 extra. I had to call MakeMyTrip but they passed the buck on call even before 2 days after booking I spoke to MMT about extra person and they said they only need Primary information and not the extra person. Anyways, paid 300 bucks upfront at hotel for flaw in MakeMyTrip operations and mind you this is entirely unethical as whether it was 300 or 3000 they should inform or state on their website.

I had booked a flight from Dunedin to Delhi on 1 Dec, 2017. During the booking, customer care agent was damn nice to help me with the booking but ended up with cheating as to inform me that tickets are being sold so quick and I ended paying extra around 4000. On top of that, I was informed by the same agent that I can add extra luggage by calling the airline company. After booking, I call the airline company and they have denied. Secondly, the ticket booked by MakeMyTrip consists two airline companies and terrific thing is that both the airline companies do not have an agreement. Thus, one of my airlines informed me that they can't transfer my luggage directly to my destination.

Holiday package booked with single payment and received service confirmation and itinerary. When we started our trip we came to know hotel was not booked once we reach the hotel! Worst service. They don't have humanity and responsibility to response. Making money in wrong way is their agenda. My intention to write this review is to aware people not to use this application and book any packages from this company!! They should not face the problem what I have faced it.

So, I booked my ticket from MakeMyTrip on 13th of November, 2017. Due some error the ticket could not be booked but the money was deducted from my account. I received a mail saying, "Within a span of 12 days you'll receive." I said okay. Then when I called after 12 days they told me that it might take 15 days. I said okay. Then finally I called them on 5th of December, 2017. Asking when will I receive my refund. They said, "Ma'am the refund has been done." I said I haven't received it in my account and even a single mail by MakeMyTrip that the refund has been done.

On 28 Nov 2017 I had booked a flight ticket for Kolkata to Bagdogra. Booking was done money also deducted. But they did not sent any notification about booking. After 2 days of waiting I send an email enquiring about booking. They replied my mail saying booking transaction was unsuccessful which is unbelievable. After taking my money from the bank this company is transaction is unsuccessful. This is completely like stealing money. This company is untrusted and unworthy. I just lose my Rs 5300 just like this. After few days I called to the customer support. He said me another story that my booking was confirmed and ticket had issued. Whereas as I travelled by another airlines. I always book ticket online it has never happen but in MakeMyTrip.com it happened like this. So I want to tell everyone please don't booked ticket through this site. It is so unsafe. Before booking the ticket please read the review.

I booked a ticket for Lucknow from Delhi Anand Vihar ISBT for Nov-21.17 at 10:30 from MakeMyTrip.com. They provided me the booking of a bus which is not there at the stand at all (see the pic of ticket). When I called the number mentioned was in the ticket, that was switched off and the customer care of MakeMyTrip.com was saying we can't do anything for now, take an alternate. What they could do only, just raise a complaint regarding the issue according to their customer executive. I can't catch up my bus due to it and suffered a heavy loss of the time and amount of the ticket which was Rs 850 also Rs 1100 for taking an urgent bus reservation. I am now finding myself cheated and want the compensation for my loss. It is a humble request to all the travelers please don't use MakeMyTrip.com, these guys are making their customers fool and nothing else. I am now going to lodge a complaint in the consumer court.

Booked a one-way cab from Noida for 23/11/17 to drop at Agra. On its website the cars shown are very much clean and in new condition. Since I had booked an SUV expecting MakeMyTrip would send Innova or Xylo as they have displayed Innova only. When the cab arrived I was surprised it was a light Maruti Ertiga. Anyhow I had to travel at any cost. The driver drove at a speed of 130-140 km/hr on asking he replied he has to come back soon. What a service? Putting our lives on risk expressway. On contacting MakeMyTrip customer care I was informed the allowed speed is 60-80 km/hr only. Just see how the guy was crazy. Further the car was dirty. Not cleaned for so many days. Anyways my trip ends safely by the grace of God. I request all not to book cab from Makemytrip.com as you will not get the cab of your choice moreover putting your life on risk and facing unprofessional driver's behaviours.

I book flights IndiGo Airlines-6E-141 from Chennai to Bhubaneswar, Date 14.11.2017 time 12.30 IST to 14.20 IST. The flight is non stop but today I check in post IndiGo staff is give me two ticket flight No-6E315 is one Chennai to Hyderabad time 12.05 to 12.50 and another 6E264 Hyderabad to Bhubaneswar Time 16.35 to 17.20. I ticket non stop and goes to one stop. Don't any message flight change. It is not good service. My time is waste and don't like this change. Next time I don't goes any place any IndiGo flight. MakeMyTrip is not good service. Thank you.

I made hotel booking through MakeMyTrip & canceled reservation & MakeMyTrip has took my life to giving refund. Have been chasing for last 7 days for refund... It’s very easy to booking through MakeMyTrip but if any amendment would require they would take our life... Sometime it’s very difficult to connect with them & the people are sitting in their call center they are very unprofessional...

Booked Kerala package through MMT as this is brand but it's worst brand I ever seen. Don't trust them if they are saying they are providing 3 star hotels for your stay. The hotel I had it's starless. Cheap hotel in cheap area. I have contacted customer service and they said it will take time to resolve. I said okay but no calls. I have called the executive. He never answered my call. When called care the guy who is on call speaks very rudely and saying it's not MMT fault. If you want to change hotel change it by yourselves and make payment for it. Even I didn't get cab details on travel date as well. I called in between of journey to get cab details. Worst service and MMT executive are also very harsh and rude. Don't go with MMT.

I am very much dissatisfied with the services of Makemytrip.com. Since I was supposed to travel from Mumbai to Shirdi by late evening 10:30 pm whereas it was printed 10:30 am morning. I booked sleeper class that is for night only but they have wasted my money. Even, well in advance I requested them to re-schedule the same but denied to do that.

We booked a houseboat in Alleppey, Kerala through this very reputed platform for 29th September, 2017. We were supposed to check in at 12 pm that day, and when we called the houseboat to ask for where it will pick us from, they told us that there was no booking under our name. This happened 2 hours before our check-in and we called MakeMyTrip immediately. They took 10-15 minutes to figure out that due to some technical glitch, we got a booking confirmation from MakeMyTrip but there was no real booking done at the houseboat. When we asked them to help us, they suggested to find us an alternative in the next 15 mins. We didn't even once received a call from them and kept calling for the next 2 hours when everytime a new executive attended us and we had to repeat our whole issue and he would again ask for 15 more mins to find an alternative.

Recently I booked Flight ticket of my child from Delhi to Amsterdam & return costing Rs 47585/-. My Wallet was having Rs 8000/- usable amount. While doing the booking on the phone it was told to me that you cannot utilize My Wallet amount and I was asked to pay Rs 47585/- by sharing a payment link by MMT. I paid with my HDFC Credit card and got the ticket. Later I observed that My Wallet Rs 8000/- was taken away for the booking. I need my full money back credited to HDFC account.

26Jul; I booked my ticket to travel on the 12th of Aug from CCU to MEL. 8th Aug; My father passed away. 11th Aug; I tried to change date of travel to 21/22nd of Aug but same segments were not available except for in Business Class and thus I had to cancel and rebook to travel on the 22nd with Thai Airways as the fare difference for business class was beyond my reach. Singapore Airlines provides excellent service which prompted me to use their service again initially. I received my refund notice on 16th and called up your customer service who advised that Rs. 2,825 was received from Singapore airlines and was refunded to my account.

After reading a lot of mixed reviews about Make My Trip, sad to say I went through with my decision to book a cab for a weekend trip... terrible idea: broken down car, awful communication, having to pay for the driver's personal expenses, confusion, and 4 parties involved. The price seemed fine, days prior we received confirmation, the driver's name and number. We called him to confirm the address pickup and everything seemed OK.

A gyst on just concluded 'THAILAND TOUR'... There were frequent meetings, discussions, arguments, preparations, etc. which was the scenario when we decided to undertake the "EUROPEAN DREAM TOUR" of six nations, as we had no knowledge of how the Tour Operators "MAKEMYTRIP" people will handle it. After successful implementation of that Tour, our members all sisters, brothers and in-laws of over a quarter century strong were impatient and started lobbying for another budget tour and that was the time when SN BAGHYA ** proposed this tour and Madhuri of MakeMyTrip accepted and Miss **, the new tour manager implemented it. The present tour "The Tour of Thailand" was readily accepted by our members as professionalism and brand equity of MakeMyTrip was well established.

Booked a hut in Vadodara which was rated 3 star on MMT's website as 3 Star. The hotel looked impressive from outside but when I was shown in the room, the AC wasn't working. The TV wasn't working. The water wasn't running in the toilets. The Shower had dirty brown water coming from it. The breakfast consists of 1 cup of tea or coffee and 1 item from their menu (bread butter jam, toast butter jam or omelet in bread, etc). What a nightmare trying to contact MMT. If it is complaints there isn't anyone available to talk to, but if it was booking and you were going to pay them money then they have thousands of people waiting to answer your call.

I booked the refundable tickets on the website. I had change of plans and I called them to cancel the ticket. But, they said the cancellation fees is more than the ticket price and I will not get even a single penny with the cancellation. Total waste of booking the ticket with them. I rather will book ticket with the airline directly.

I have a bitter experience with MMT cab as I have extend 1 day trip and they have confirmed that charges will be applicable is normal and as per confirmation of Meghna it will be around 500-1000. Now they are demanding 2500/- extra after completion of tour. The driver I was provided has having languge problem and for the same I have to take a guide @rd.800/- per day. When I have called regarding the same they told that they will replace and will call back in next 10 min. Thereafter I have made 7 to 8 calls to them every time they promise a callback but I have waited for the call. Till then the trip has got rbs and driver has started quarreling for the extra charge. I will go to consumer forum as this is not only I having monetary loss but also harassment and prestigious loss.

I booked cab through Makemytrip from Shirdi to Mumbai and paid through credit card but driver was very bad and drove very rash. The ac of the car is not working and very high temperature. I travelled with my family. Was very bad experience. Condition of car is very bad. Window of car was not working. Besides this car driver Mr ** was misbehaving and he asking extra money and saying that he is the owner of 9 cars. How it is possible for makemytrip to provide the service like this. I will never use makemytrip and suggest everybody not to use.

We have booked a cab on 20-8-17 from Tirupati to Chennai. Innova car. The car was very bad, unclean. Further it is journey involving two states. MMT have send us the driver who does not had driving license. A fresh say 18 year boy. We came to know about this while crossing Andra state and entering Tamil Nadu when police has withheld our vehicle for more than 1 hour. In 2014 also I had very bad experience with MMT but thought they might have improved. But know they have gone from bad to worse.

We were stuck in Moscow on the New Year's Eve 2017 late in the night, during our recent trip to Russia. We asked the local Indian agent of Make My Trip in Moscow (Mr. **), for help - HE REFUSED PLAINLY - HOW THE HELL DARE HE??? Thankfully, we were not ATTACKED / ROBBED / KIDNAPPED (yes, that happens in Moscow in some neighborhoods) - WE WERE ABSOLUTELY HELPLESS THAT NIGHT - we knew nobody, we did not know the language, we did not know the streets, and no taxis/buses were running at the time, only the metro trains. Thankfully, the night manager of the hotel where we were staying, a Russian lady (fluent in English), was able to help us at that time (around midnight) when we called her - SO, A RUSSIAN (hotel's night manager, Ms. **) HELPS US, AN INDIAN (MakeMyTrip's Moscow agent **) DOES NOT!

I did book the return ticket on Make My Trip on 24 Aug 2017 from Hyderabad to New York and as my debit card per day limit was Rs.50,000 and actual cost of the ticket was Rs.66,995. I spoke to the representative of Make My Trip and he gave me an option of paying partial payment so I paid Rs.49,000 on 24th August 2017 at 8 PM and he told me to pay the rest of the balance within next 24 hrs. As I left with my family for dinner outside I got an email at 9:30 PM stating my balance payment deadline is 10 PM on 24th August 2017.

I had done a booking for a cab from Rajkot to Bhavnagar on the 12th August 2017 for my family of 4 (2 kids). I paid the full money for the cab which was booked for 1400 IST. The mail that I received on booking was driver number will be shared 2 hours before the said booking. Upon landing there is no message nor a cab waiting. I did contact them on customer care. They replied, “We are sorry no cabs available.” They cheated me out of the service as now I am struggling to get a cab and gonna miss a deadline where I needed to be. They didn't have the decency to inform us earlier that we could me an alternative arrangement. I need my compensation for the hardship that my kids and family went through to deal with getting to our destination.

I wish I had read the reviews on MakeMyTrip.com before booking my flights with them. I hope I would be able help some travellers in future to avoid this mistake. My Return flight from DEL to JFK was booked by MakeMyTrip.Com: DEL to CDG (Paris), ORY (Paris) to JFK. Notice CDG (Paris) and ORY (Paris) two different airports. I take partial responsibility for not calling France Embassy but I did call the Airlines to check if I would need Visa. But MakeMyTrip should not even give such stupid options where the stopover requires going out of the airport. I thought there might be shuttle by the AirFrance to transfer people between two airports. I had updated my passport information on MakeMyTrip.com. Still no warning about Visa by them.

I was trying to book an intl flight for 4 passengers from Chennai to Bangkok and the amount MakeMyTrip showed was 87,500 whereas on Thai Airways it was showing 85,500. Plus MMT was charging a convenience fees of Rs.1960, this adds up to excess of 4000… and when you call them they say "Yes we can give you best offer. We can reduce charges of 2000 on full ticket…" Ha ha what a joke! First they are charging excess of 4000 and then they are giving 2000 discount. People please always check direct airline's websites and only then book tickets.

Never do booking on this site. Horrible experience I got. I did bus booking on the site from Mumbai a day prior for my family holiday. When I reached the pickup point and waited for bus half an hour with family and when bus came, bus operators told me there is no booking on my name when I had valid eticket and PNR number. When I called MakeMyTrip customer care the representative blatantly told me to wait there for 24 hours to resolve my query when entire trip booking already done. I lost money plus my family suffered and holiday went in vain. Never ever book on this website.

I booked a ticket for a passenger who does not have a surname. She has only a first name and her surname is blank as per her passport. I have entered the correct details while booking the ticket and it even asks for a confirmation stating that you have not entered the surname, pls confirm if it matches the passport. Once I confirm when the ticket is generated, the first name came out with her title (e. g Ms) and last name came out with the first name that I entered. I have made at least 10 call over 10 days to the support to rectify the name but absolutely no response.

I have the worst experience in international flight booking from MakeMyTrip. I am a student and had booked a flight to US via Makemytrip and had informed them at the time of booking that I need an additional 23 kgs of student baggage that is allowed by the airlines. While the agent of Makemytrip confirmed that the same is allowed on phone call at the time of booking the ticket, I was asked to email them the documents (F1 Visa copy and I-20). After 3 days of chasing and numerous calls they told me that Etihad doesn't give additional student baggage. While my friend booked the same flight for same day via Paytm and he got the additional student baggage.

I booked 2 tickets for my family on MMT.com from COK to DEL. After booking I realized that the connection had a 20+ hour layover in Mumbai so I requested cancellation and rebooking on a direct flight. Now I see my bank account has been debited TWICE but the new ticket has not been issued nor is it visible on the website. Also on the website the old booking shows the COK-BOM as "cancellation in progress" but BOM-DEL as "confirmed" which makes no sense. Tried calling their call center but it is IVR hell, impossible to reach an operator. Moreover I am in Kenya right now and having to hold at ISD rates is crazy.

My booking of ticket (Spicejet Flt SG942 for Thiruvananthapuram-Delhi) on 17th July 2017 is cancelled on the same date between 3 hours gap. But yet my agent didn't received refund amount. I have all evidences. I am forcing to display all this in medias.

I was try to book a train ticket on 11-06-17. Due to network problem or some issue the booking was unsuccessful but money is deducted from my bank account but I didn't receive any ticket. After so many calls and complaints I received my money at 28th. I believed that if I didn't make continuous call to customer care and my bank definitely I didn't receive my amount because the vendor is told me that they processed the amount on 16th and transferred to bank. I crosschecked with the bank and they informed that there is no credit in amount on that day. MakeMyTrip doesn't care about customer time and money. They are providing worst service.

OMG! What do I have to say, folks. Please DO NOT BOOK MMT FOR LADAKH trip because we were there from 5th June to 12 June 2017. As soon as you land in Leh no representative is there to even care about you, you have call them, tour managers are so hopeless in Leh, a guy called Shailesh and other idiot lady whose name I forgot bluffed. Hotels booked are hopeless, they only show good on website. At the end moment they change which has no hot water nor tea or coffee in the rooms in the bloody cold. After writing email to a MMT manager Mr ** didn't even bother to respond to our emails from past two weeks. Please guys do not book over MMT. They will just ruin your holiday and spend lakhs of money to suffer.

VERY BAD EXPERIENCE. We have booked Abasar resort at Tajpur (West Bengal) through MakeMyTrip (Ref. Booking ID: ** Dtd: 24-25th June 2017) for a family tour with my 5 years old kids but his owner Mr. ** has cancelled the booking as per Hotel owner "They told we do not accept any MakeMyTrip booking." When I contacted with MakeMyTrip customer care over phone 1st time they listen everything and told us "wait there. Our representative will call you within 10 minutes" but that 10 minutes not came... After 30 minutes I tried to connect MakeMyTrip but after verification my call disconnected and we were standing outside resort around 3 hours. After long wait we have cancelled the tour and get back to home. How irresponsible? Never book any ticket/hotel from MakeMyTrip. DO NOT EVER TRY GO ABASAR RESORT.

While booking ticket through Makemytrip, payment was processed but ticket booking was failed and we received the message of sorry and book again. Due to urgency, we did not taken the chance to book via same portal and we booked through other. But after 7 days, no refund was received and we checked out with makemytrip. They told us that our ticket was actually booked that time and email was delivered to you after 45 mins. I explained that I can't process same transaction which was failed once. They accepted my view but never refunded back after follow-up of 25 days.

App which they developed is very buggy (faulty) and I have to pay more money cause of their messy app. There no option to negative otherwise I will give -5. And after searching other option found that we will get more discounted packages. Never use this app for bookings. It worst. You will frustrate once you do any booking. You cannot find your bookings in your trips section. ClearTrip, Yatra or other local service providers are best than this app. Others never gives false commitment.

Booking ID **. I had completed my onward flight and wanted to prepone my return flight, the app showed a refund amount of 42k while the ticket was 58k. I called the agent asked for the charges to prepone, and got a reply saying 28k plus price difference. Then I asked if the amount (42k) reflected in the app is genuine even after flying the onward flight and I was told it was genuine and the same amount will be refunded. I ended the conversation by saying I will go with cancelling through the app. I cancelled my flight on 3rd June.

I had made flight & hotel bookings for my Kerala trip in May. I had booked Hotel Camp Noel in Munnar based on the high ratings at MMT and nice pictures of the resort. Unfortunately, it is so much inferior and the roads were JUST TERRIBLE. With the Rains, most of the roads were completely washed out and it was scary traveling through a deserted jungle area. Our Innova Car got stuck up multiple times and hotel person admitted that the access roads to the hotel were not OK and agreed for the cancellation of 2 rooms X 2 room night bookings through MMT (**). With 2 Senior citizen and 2 kids, I had to take a decision to return back after a horrible road journey of close to 12 hours (more than double the expected time).

DO NOT BOOK CAB THRU MMT. You get an option of making full payment while booking and if you do that, your driver will not turn up as they have internal issue with payments. I booked the cab today and got 2 sms with different driver details. Both of them denied to come due to payment issue. My pick up is scheduled at 9.00 am tomorrow and right now at 12.26 am, I don't have any driver. Spoke to MMT team, they made call to driver and he confirmed in front of them but called a minute later and asked me to speak to them again as he wouldn't come. I called again and the guy said, "We are sitting and coordinating for you at this hour and driver will come." I asked them to cancel the booking, for which he said, "We will cancel the booking but you won't get any refund... company policy."