MakeMyTrip Reviews

I will write my full review about MakeMyTrip. I had seen one Nepal tour package of 6D/5N with flights and all day to day activities with private car and 3 stars hotels its was showing 27500+ INR per person. If I book for 2 travelers I would get 18500+ INR discount so I calculated my amount its was 36500+ INR + taxes so not more than of 40000 INR for 2 travelers. When I tried to book its was showing me 73600+ INR and after discount deduction its was 58600+ INR + taxes. This clearly show that MMT is just showing less price to attractive customers and when you checkout it would increase a lots. I did some more research and did individually than the Nepal tour with same day to day activities, car, hotels etc everything with taxes included was not gone more than of 37000 INR.

MMTBlack is advertised as a programme where you don't pay cancellation charges for your next five bookings. The money they refund goes into your MMT wallet, so you don't get the money back, but can use it for your next booking. I cancelled a Delhi Dehradun ticket Booking ID ** on 20th September 30 hours before my flight. I had paid Rs 2633 for my ticket - Dehradun to Delhi. Initially I wanted to change my ticket to a later flight and managed to talk to them, but they said the Black programme does not cover change in flight time, but I would get a refund if I cancelled.

I happened to book a international flight with wrong dates. When I understood the mistake and managed to re-schedule the travel date through the App and website it says call the customer support toll free number as re-scheduling cannot be done online. When called the customer support they re-directed to do online and say they cannot do it. Are you ** kidding? Do you think we are jobless scratching our ** off doing nothing? I have lost a day's pay off only because trying to call and get in touch with any travel executive of MakeMyTrip.com. And moreover this is not the first experience. Previously many times we have faced such issues. Never recommend this ** site for anyone I come across.

MMT cheats people by initially showing less price and while booking increases the price (excluding taxes). I'll never suggest anyone to MakeMyTrip. I wasted my time here for hotel room booking. And even tried to find ways to match the initial price and booking amount price but couldn't get success. LIARS MMT!! CHEATERS MMT!!

To begin with, We got our travel vouchers after much followup, just a day before we were supposed to travel. Then MakeMyTrip forgot to inform our hotel what time we were arriving. We had to take a short flight from Male airport to our resort island. We were accommodated on the last flight to our resort which was at 11 pm. After travelling all night from India, changing several flights, we were told to wait all day at the airport for a short 20 minutes flight to our resort. We begged the airlines to help us and they said they would see if there are any seats on earlier flights.

Recently booked a refundable ticket by paying 1000/- extra. After consulting customer care, they agreed for cancellation of one sector (JP-BLR) with refund of 8768/-. Actual refund received is 5468/-. This kind of frauds are not at all acceptable by any standards.

I booked my flights through this company and my return flight was canceled by the airline. I bought insurance, which turned out to be useless and had to pay extensive fees to cancel the first flight. This company I booked through was no help to me at all, ignored me and didn't try to assist me at all. I can't even get in touch with them over the phone. The number doesn't work.

MMT guys are not providing the rooms in discounted price when their partnered hotels are providing. It is always better to verify the prices of their partnered hotels first directly rather than blindly booking from these travel sites. I have experienced such issue recently when I physically got to know during the stay at the hotel. The partner hotel were offering 50% discount but MakeMyTrip were charging their customers at regular price and were not ready to compensate for the same.

Undersign booked a cab through MAKEMYTRIP under BOOKING ID: **, in this transaction our views as under: Executive are not fully knowledgeable. They cheat to customer for booking. They confirm short distance but charge extra amount to every customer cab driver choose long way. Cab are not well furnished, cab driver misbehave to customer. For collecting the extra charge they cannot confirm roadmap. For any issue MakeMyTrip executive are not interested to clear the same time and disconnecting the telephone line. We strongly suggested to every gentleman do not book cab. bus, or other service provided by MakeMyTrip for any circumstances. We are fully against them.

I had planned for a third tour with MakeMyTrip and this was again bad experience. We had planned our international tour and the team had rushed on the bookings and embassy visit without properly verifying the documents for embassy visit as they have a team who gives assistance. Our Visa got rejected and before that date itself we were rushed to make the full payment of the tour. Now we didn't had enough time to reapply as our tour date was after 8 days and due to which they asked us to either bear penalty if wanted to change tour date which was a lakh or whole the if we cancel the whole amount will go in their pocket. I had tried to reach all the team and without giving any justification from higher authorities they just say, "Sorry. We tried best but couldn't do anything."

Worst ever experience with MakeMyTrip. Experience is really bad right from the discussion with the executive. I actually booked the trip for my parents and I wanted to have more places to visit in every location that I am visiting. The places that I opted for are Delhi, Agra, Rishikesh, Haridwar and Dehradun. I have made this explicit initially itself but when the CS executive sent me the itinerary list for the locations that I asked for, she sent very minimal places for every location. Say 2-3 places at max. When I asked for more, it was too many to and fro to make her understand my requirement. Finally, I got frustrated and I came up with the full plan for 8 days and gave her. Her work is just to send this to the backend team to get the quote for it. The amount she quoted was bit high but I did not worry about it much.

This is regarding a taxi ride I booked via MakeMyTrip from Bharatpur to New Delhi Airport. I was visiting India so my friend Ansul **, who has an account with MakeMyTrip, made the booking online through his account. I am deeply distressed to report that it was the most horrible taxi ride of my life and I have lived and traveled extensively in India before. To make the situation even worse, I was traveling with a friend who was visiting India for the very first time and he was distraught & very disturbed with the entire experience and sadly left India with a very bad impression and feeling. Our pick up point was Birder's Inn Guest House in Bharatpur, Rajasthan. As soon as we got in the taxi we conveyed to the driver Vinod ** - ** [Cab No. **] that we needed to withdraw cash from an ATM to pay him and we did not need any specific ATM & any machine will do. He confirmed that he will keep that in mind.

Half of the pages will take minutes to load and most of the pages will crash. When you start a transaction you will not be notified of any confirmation page but the transaction will be stuck in processing. You will be charged with you being notified of any completed transactions.

The car booking service of MakeMyTrip is horrible. I booked a car from Agra to Delhi for 26th August 2018. It was mentioned that I will get the driver details and car number two hours prior to my mentioned pick up time. But I didn't received any information, when I called the customer care, I use to talk to the concerned representative after long waiting and then use to wait for another 15 minutes for talking to their senior executives. Every time they told will get back to you in 15 minutes, but never called. After wasting more than 2 hours like this, and calling several times, finally they told no driver is available and I should look for alternate arrangement. I had a flight to catch from Delhi to Mumbai and accordingly I planned my travel. But at the last moment when I had to leave for Delhi they cancelled the ride. I had too much of problem to reach Delhi airport, very narrow escape in missing the flight. My experience with them was horrible!

Booking ID: **. Booking Details: Car. Issue Category: Service Complaint. Issue Creation Date and Time: 25/08/2018 11.52 AM. I booked cab from Delhi to Meerut round trip on 25th August 2018 for 26th August trip at 7:00 AM. Around 5:00 AM I got a message in which they shared the driver details. I tried to contact the driver around 20 times, but he was not picking up my phone. So, I called to customer care. After having a word with them they said, "Give us few minutes. We will get back to you." At 7:45AM they have arranged a different cab for me. Again, I tried to contact second driver and again he is not picking up the call. Around 8:30 AM. I called again to customer care and they are just repeating the one line “WE UNDERSTAND YOUR PROBLEM” how well you understand your customer problems I got to know this very well now. I asked them to transfer the call to their supervisor and they held my call on hold for 15 minutes.

I had planned to travel SHIRIDI, Maharastra on 12 August 2018. Before 1 week I booked my hotel. The hotel "SAI PRATIK" was booked for 3 nights as it was written on coupon. I reached there and asked for room. Immediately the hotel in charge told me that, "Your room has booked for 2 hours, not for 3 nights and you can contact MakeMyTrip. We are not responsible for it." Immediately I contacted MMT CC. They replied the same. I told them it has mentioned for 3 nights on Coupon. They were not ready to listen my words. One thing I felt very bad that MMT like top service provider company promotes the hotels who don't have such sense. And for that, I would demand total Rs 1600 should refund to my bank account. I will never ever book hotel in MMT and I would like to suggest to my friends, colleagues, families not to do so. Thanks.

I booked my flight from Kochi to London. The airport is closed due to natural calamity. MMT simply canceled the ticket without providing an alternative options whereas other agent given me a call and provided alternative route options with zero cost change.

In July I booked for Kerala trip during Aug 27 and made full payment. Due to Kerala floods the state is under Red alert and flights going to Cochin are suspended till Aug 26. I am requesting MMT that I cannot make trip to Kerala since it is unsafe with floods so requested full refund since the floods are natural calamity and no vendors ie cab drivers, hotels in Kerala are operating. But MMT is not giving refund and asking me to wait for few days to consider. Due to floods it will take few months to make Kerala back to normal. Here MMT does not care about safety of consumers and still charges full amount even though no vendor is operating. Please be aware that MMT does not care for consumers but still cares for their own profits.

I have booked for my Kerala trip 2 months back and I supposed to start my trip on 12th Aug 2018. I continuously call MMT for their guidance that how will proceed now as there is a flood situation in Kerala and it's not safe to go there. Even our family were worried. But MMT assured us that the places where you are travelling (Kochi, Alleppey, Thekkady, Munnar) are safe. Only Munnar is doubtful so they changed our itinerary and made it reverse and assured us that if we could not go to Munnar they will change that location even at last day of Thekkady.

Recently on 10th Aug 2018 while booking a flight from Mangalore to Hyderabad because of some process error my tickets were not confirmed, but my money has been debited from my account - 13,301. When checked with customer care, they said that my money will be credited within 3 working days, and it's been more than a week but my money is not credited. While trying to check with customer care there is no proper response. I'm not finding a proper contact to raise a complaint against MakeMyTrip. Pls help me.

I booked cab for 15th Aug 2 weeks before. 2 hours before the leaving time I got cab and driver's details. My leaving time was 10.00 AM. At 11.00 AM until almost for 30 mins I was calling this driver but no response. Later, I called MakeMyTrip to check and they said they will call back in 10 mins. Later after 10 mins I called them on which they said my cab got cancelled and they cannot find any other cab. Had a big argument with a guy named Shubham but of no use. They stuck to being sorry for last moment cancellation and I was the victim of their sorry. Last moment luckily I got Ola Rentals which saved my trip. Please do not ever book cabs from MakeMyTrip. Please pass on this message to others also.

This is to notify that MakeMyTrip is a business with low customer cognizance and empathy, worst quality of customer service experience. I had recently booked a family trip to Kerela, India with the booking id - **. Kerela is flood hit and on red alert and I am scared to travel there with my family, I had a limited time of which I wanted to travel and my dates were fixed.

I would like to lodge a complaint against MakeMyTrip website android app. I tried to book a flight from Delhi to Singapore and it showed me rs 61766 will be charged on your credit card at the time of payment and entering otp for 3 flight tickets for my family. However it charged rs 65766 after the payment was successful, now they are saying we cannot do anything about it as this is the charge showing to them.

I had booked holiday package with MMT to Gangtok-Lachung-Darjeeling from 2nd June for four members of my family. Upon reaching Gangtok I found that my hotel booking at Gangtok was cancelled by MMT as a result of some miscommunication amongst MMT staff. Myself and family was made to wait at hotel reception for 2 hours. There was no help coming from MMT tour coordinators, despite numerous phone calls to them. It was horrifying experience to my family members that too in an unknown place. In the end I had to take my own initiative to find alternate hotel room during a busy season. Upon my return back I claimed refund for hotel charges and MMT refused to give me the refund for hotel charges.

I booked Ramada Plaza Agra on 2 July through MMT, I had taken a twin bedroom since we had two children with us. I called up MMT and asked them to put an extra bed request for the same booking, the executive who picked the phone sounded very courteous and he said that let him talk to the hotel, after confirming with the hotel he said that they have agreed to put an extra bed without any cost in the room. I was relaxed.

I was searching a Sea Breeze Resort in AP. There was a link below the search of MakeMyTrip. After clicking and booking I realised it was the wrong address booked within 10 mins after booking. After calling and MakeMyTrip says it cannot help. My money of 2700 was lost. MakeMyTrip is worst customer care. Will never book with them again. They don't want to rectify the problem and just think of their money.

The customer care services are not doing anything for you. They are totally helpless for us. They know only deduction. Very poor service they provide. Their charges are very high than any other sites. They only make us fool.

I booked an international holiday package using my SBI debit card because I was told that I would be eligible for 10% cashback since my booking was above 1 lakh. But now they are blaming the bank for rejecting it. As per bank there was no amount requested to be forwarded to my account. Neither was SBI card department aware of any such cashback when I enquired on their helpline. Please do not use it for your trips. Absolutely worthless!

I did my hotel booking on MMT for October, but got the confirmation for July. Immediately spoke with the customer care and they told technical issue. Then told not able to contact the hotel authorities. Every time they use to keep me on hold when I am reaching them. Pathetic customer care, I am raising the issue but they are closing the case without talking to me. Paid almost ₹10,771. Fraud company everyone aware of this. Reference ID:[**] . Mani **, close my issue without talking to me. Aishwarya **, didn't solve my problem but marked as a solved.

After reaching Hannover, we hired a cab for the address mentioned in the Booking Details (PFA 1). While reaching to Gottinger Chaussee, we were just unable to find the "3012" apartment. After an hour we were stupefied and astounded to know that there is NO APARTMENT with 3012!! After pulling ourselves together we decided to go back to railway station and ask someone for help. Over there, the DB Kiosk came to our rescue out of this mind numbing shock to us. They spent some time and finally found the actual name and number of the owner of the apartment. They called the owner and asked for the address and finally got the correct address.

Need to wait hours together for resolving issues with regards to cancellation. App features are very dissatisfactory where we don't even see booked history of tickets. Don't dare to use MakeMyTrip ever in your life. Uninstall and forget that there exists something called MakeMyTrip in life.

I stayed at Golden Tulip booking id: ** as assured hotel by MakeMyTrip and if my problem is not solved in 60 minute then they will return back my money but I had very with makemytrip and hotel. First when I had booked deluxe room with king size with makemytrip but instead of king size I was provided twin sharing room but when called makemytrip hotline no messages send by makemytrip states that “Your Hotel Golden Tulip Hotel Amritsar Suites is covered under MMT Assured Guarantee. You can call Hotline 18001028747 in case of any issue. Resolution within 60 minutes or Money Back.” After calling this no. I was assured that my problem of king will be solved in half an hour but after calling many times nothing happened and secondly the assured hotel doesn’t have wifi working as their server was down and breakfast was worsened than my life.

I have booked cab for 11th June-18 7 AM. Before three days, MakeMyTrip has shared booking ID and e-ticket which state clearly that before two hour of my ride, cab and driver contact no. were shared but till 6 AM I didn't receive any message or mail with such detail, I called on customer care but no executive reverted me, a radio repeating that, "Your call is important for us. Be online." So by having consider it tentative, I have booked cab with other vendor with expensive price as I was booking on immediate basis, but at 7 am driver called me from MakeMyTrip.

Worst services ever! Seriously worst! The driver was so annoying and rude and literally he didn't know how to drive and he blamed us for every potholes and traffic just because he was unable to tackle the traffic! The driver name is Alol ** or Hariom as he had two names for company and for customers car number was ** SWIFT DZIRE! The booking was done for 8 days Manali Kasol and Dharamshala and the very second day driver refused to take us even at the paragliding site. He said he would only take us till mall road Manali and drop at hotel. That's it!

WORST CAB SERVICE MAKEMYTRIP (we booked round trip Delhi to Manali). MakeMyTrip arranges cab services from different VENDORS, and doesn't has its own cab services. We booked a cab for 8 days, round trip from Delhi to Manali. The TERMS AND CONDITIONS, are not conveyed properly to the vendors. There are extra night charges of rs.250/night, if we use the cab POST 9 PM TO 6 AM, but the driver asked for all 8 nights charge, even when he was sleeping and not driving. MakeMyTrip FOOLS YOU, they gave us a package of 2000 km in rs.17064, rs8.5/km, I confirmed with MR. ** (one of the employ in MakeMyTrip cab customer care) if we could go from Delhi to Manali to Kasol and then back to Delhi, he said he has confirmed from the vendor AHA TAXIS, and yes we can go to Kasol. But when time came, the driver refused to go Kasol saying the cab is booked from Delhi to Manali and he will not go outside Manali.

Starting off...June 2016, I cancelled 4 tickets, Mumbai to Goa and back. For which I haven’t yet received a refund of 15000/-rupees! Fraud company. 2018, foolishly, thought they improved and tried booking into flights from Mumbai to Bangkok. Duped again of almost a lakh and yet again tickets aren’t booked! They claim to have automatically sent the amount for refund on 5th June. Apparently! Been receiving emails from them stating the same. Today, on 8th June, received an intimation from my bank, that the money has been claimed! And sadly, my tickets haven’t been booked!

Recently I travelled to Hyderabad from Pune with my girlfriend, we had already book a room at Hotel Sandhya, Lakdi Ka Pul for 2 days, upon reaching there we have been refused to stay at the hotel saying unmarried couples are not allowed, however it wasn't mentioned anywhere on the MMT website. Hotel manager asked us to talk to MMT customer service, upon calling them multiple times, MMT representative was putting our call on hold for hours and it took them 3 hours to call me back and we were standing on busy street by this time, at the end representative simply apologies and initiated the refund which I didn't get until date.

I’ve booked Cab under SUV category from Nizamuddin railway station to Manali. They were promising Innova/XYLO, or similar SUVs. But when we reached station they sent Honda Mobilio (compact mini van-MPV) and that too was not in good condition. When I called to complain about the issue then they said, "Sorry we can’t do anything. It is not our fault and we won’t change the car at any cost." I didn’t expected this kind of behaviour from MMT. The other Local Cab service provider were providing INNOVA at 8500, but I booked MMT cab with high expectation with more cost, but they failed at very first. I am highly disappointed with my 1st experience of cab booking with MMT. I will raise this issue forward, and I won’t recommend MMT cab booking to any of my contact.

Recently I booked a ticket for myself and my wife who are both senior citizens. The airlines is Air India which offers senior citizen concession fares. But, MakeMyTrip.com did not give us the concessions and are telling that it is their policy. Not only this but also in international ticket booking they have cheated me.

I had booked a bus ticket through MakeMyTrip on 23rd May-18 which I want to cancel, but unfortunately the same is not visible under "Trip" section. Tried numerous times to contact their customer care, but no one picked up my call. Finally I sent them mail to cancel my booking, but not received any response. They are simply cheating consumers, don't book through their website.

Very very very bad service, I booked one room for three guests at Red Fox Hotel Chandigarh for 25/5/18 on 24/5/18, but by mistake room was booked for 24/5/18 in spite of 25/5/18. I realized about the fact within 10 minutes of booking and requesting many times to MakeMyTrip support holding phone for hours continuously in waiting but no response from support, called the hotel about the fact immediately, they said contact the MakeMyTrip.

I booked a cab service through app and was fully charged straight away. I got no confirmation. I would not get through on phone calls as without ref number it won’t allow, wasted hours online trying to mail support team, making calls no joy. The trip was early morning the next day so could not even rebook until the morning just in case the confirmation turned up, called in the morning offices closed, then had to call as a new booking inquiry to get through.

Booking foreign trip with MMT will be horrible experience. Please do not think of booking any trip trip with MakeMyTrip. Executives are inexperienced, not knowing what they are quoting for. It was nightmare to book Thailand trip with MMT. I booked land to land trip from Phuket to Phuket for my family of 4 members. It was completely unorganized. Only accommodation was good, which you can book yourself better than MMT. Local trips were wrongly arranged. Two days were wasted in only for 2 hours travel per day. Accommodation was 4 stars and local trips were 3rd class.

I am very upset with MMT Cab services. I will suggest never to take Cab services of MMT. Lot of hidden charges and they tell you on last moment. For e.g Road Tax, Road tax they collect from us for no reason. When I enter into another state, government of Karnataka clearly told, Road tax has to be paid by Car owner and it is Yearly charges. MMT cab services and collected from us and made us fool. There are lot of hidden charges such as driver charges etc. etc. I have bad experience with MMT, even what I booked and asked for never got it. Bad Journey.

That from the date of enrollment in the MMT Double Black scheme... I have not seen any benefits of enrollment. Instead the Application has stopped to show the hotel rooms for non-refundable prices (because the tariff (price) of non refundable rooms are less than refundable rooms) which in the terms and conditions of the scheme is specifically mentions that the scheme includes the non-refundable domestic hotel bookings and domestic flight bookings... THEY HAVE INTENTIONALLY FRAUD CUSTOMERS.

I had booked an air ticket through makemytrip.com, in GOAir Flight from New Delhi to Lucknow, to travel on 23 Apr 2018. The PNR/Booking reference was **. I cancelled the ticket directly from the airlines on 21 Apr. They indicated a refund of Rs 914.00. However, since the refund was not credited to my account, I contacted the airlines, which told me that the refund has been sent to makemytrip.com and they should be contacted.

We had booked two tickets (flight and hotel) via MakeMyTrip to visit Amritsar. One of the names it was booked for was stated as Ram **... the actual name is Ramnarain **. Upon realizing this we contacted the agent at MakeMyTrip who completely washed his hands off and we were told to contact the airlines directly. When we contacted the airlines to make a change we were told to contact our agent and that the agent should be able to change it.

On reading about waiting charges in the rules I had contacted the helpline in advance that in case my flight is delayed what will be the case. I was assured that in case of flight delays if I inform the driver beforehand they won't charge for waiting. And our flight was delayed by 2 hours and now the driver is charging RS. 240. For waiting. Then since now we would reach after 9 pm the driver will charge additional 250 for night. And he is asking for additional 150 for airport entry. This is the worst cab experience ever. It really needs to be checked. I advise not to waste money in booking cabs with MMT.

Booked a flight for Dubai, MMT was running an offer of 1500 cashback on HDFC Credit card if the booking is made on a Thursday using code HDFCINT. I did the same, booking was for 14500 INR and expected cashback was 1500. Tickets were available @13500 on the official website but to save 500 INR I chose to book through MMT and that was my mistake to fall into their lure and cheat trap. After no cashback was credited, I mailed their customer care and they sent me a screenshot saying no code was applied from my end! The worse part is there is no proof to actually make my claim as they didn't mention anything about HDFCINT code in any of the bookings mail they generated, only proof was to take a screenshot of the booking page and who does that? We trust the company. Now I am paying 14500 INR for a ticket which would have otherwise cost me 13500 if I booked through official website.

My references number of train booking with MakeMyTrip is **, I had received the confirmation from MMT at 10.32 am but till now there is no confirmation from MMT side about my seat and coach number. It is more than 45 mins and still there is no confirmation from their side. Tried calling their customer care but it only provides information about bus booking. I'll never recommend anyone to book Tatkal tickets from MMT in any case. They don't have value of your time. Now when I checked on IRCTC it shows waiting list of 50 and I can't even cancel my ticket with IRCTC or MMT.

Drivers have liberty to lie, make passengers wait. The driver assigned for this trip calls us and tells to wait for another cab with different driver as he himself is ill. The cab arrives more than 2 hours late at Chandigarh Airport. He takes us to Shimla, 70km before the destination and asks us to pay him half the amount and take another taxi, when we objected he made us wait for 30 minutes in Shimla while he was making phone calls and arranging another cab giving the reason that this is not his routine route and he isn't comfortable driving. The second driver comes and charges us more as he isn't concerned about our booking from MMT, he takes us to 3 kms before our destination and asks more money to drop us to hotel as it was 11 PM to which we agreed after a heated discussion, we informed our hotel about the incident and they had already come halfway of the last 3km to pick us up and we shifted to hotel's vehicle.

I have booked a flight from Pune to Delhi on 19th April with Rs5400. On the next day I got a message that your request for cancellation is being processed. I have not requested for any cancellation. When I talked to operators, I came to know that someone from Canada's IP address has accessed my account and cancelled it. Only I know about my credentials. MMT's website is so weak that someone can access my account from different country. Looks like someone has used my id-password from their database. So it is MMT's fault not mine. I told MMT people that you got the proof that I have not requested for any cancellation, so you should give my money back. They are just refunding me 1600 which is even less than one third of the actual amount. I just want my money back as it's not my mistake.

Please do not book anything from MakeMyTrip. I had multiple nasty experiences. Agents are bunch of fools who does not coordinate or follow up with the case. They do not give your money back even if the problem is from their side or at their end. Very upset with this travel agent. One of the recent experience I would like to share is on 3rd of April 2018. I tried booking a flight for my parents on TruJet for the date 05-04-2018. I tried to do the booking using my mobile app. Then the page got stuck at the payment. We did not received any confirmation or booking ID either by email or by SMS but the amount of rupees 8139.00 has been debited from my bank.

Worst ever experience with MakeMyTrip agency. Through their website based on their most recent scam of pay at hotel not advance, I booked a hotel for two days knowing that I can pay when I check out. So I booked it at Rs0/- on their website for Rs6635/- for two days. When I check out, nowhere was it non-refundable Rs.0/- not for Rs.6635/-. So I wanted to check out one day before, I need to pay for one night only but hotel staff refused to speak to me saying that MakeMyTrip would have to drop a mail to them. I called MakeMyTrip, they had no idea what to do, called the hotel, talked and they said that even though I don't stay at the hotel I have to pay the full amount. Say bogus move right, I should be able to pay the charges for one night not the other days I don't stay in.

This is going to be my last booking with MakeMyTrip. Took 15 days for a date change. I requested a date change on 26th March 2018 for a hotel booking in July 2018. Initially they gave 72 hr resolution promise. But that's plain BS. Every time I had to call them myself to ask about update and every freaking time they asked to wait for 24 hrs. I had accepted their extra charges right away but they are utterly useless bunch of people sitting there. They don't write you email about the promises. If the request resolution is delayed they give you Rs. 1000 wallet cash that is of no use. Because you can only use 5% at a time for booking at it gets expired before even your request is resolved!!! MakeMyTrip was much better before. Now it is going downhills with no hopes of returning.

Donate to a cause for a value of 5 rs was added to my invoice without consent or confirmation from me and with no option to remove it. This is an absolute outrage. I have no problems donating when I'm given a choice or my when my permission is taken. However, adding the amount to my invoice and forcing to pay it during my booking is a violation of my rights. This unpleasant detail has prevented me from using their services on principle and I will not be using MakeMyTrip in the future and will advise my friends and family against it.

Hi. I'm Nagarjun. I booked my bus ticket from Chennai to Bangalore at 6th March 2018. My Booking ID is **. The bus operator cancelled my trip due to bus mechanism issue. He didn't arrange alternative bus also. And he told, “You’re will be refunded within 2 days.” But still I didn't get my refund amount. I called more than 10 times to MakeMyTrip customer support. He didn't respond me and didn't arrange for justice. I don't know where is my money gone. Very worst customer support. I request you to all don't use MakeMyTrip. Waste of time and money.

Booked 6 Nights in Pattaya through MakeMyTrip and it was very dirty and greasy bathroom. Called MMT. No help. In 4 hours had to check out. No help. While on a trip or on stay with MMT, and book another hotel. On the spot asked for refund of my booking where have not stayed even a single night... booked all hotels and flights through but after 8 days of this matter Makemytrip said, "No refund." It is Makemytrip’s responsibility if any customer getting any problem with the hotel, flights or any holiday booked through them, but they back off from their policy and terms conditions, they should have told me on the same time not to check out as this will not be refunded but after 8 days said, "No refund." Pathetic customer service, poor quality policies and not secure to use them. TripAdvisor, Booking.com and Hotels are far far better options.

I booked Dubai Flights for 10 people, I was said use HDFC Card and get Rs.10,000/- cash back for this transaction. It's been two months since I have booked and have called, mailed numerous time only to be answered with get back in 24hrs and the ticket gets resolved by itself. They also converted my Payment to EMI and both MakeMyTrip.com and HDFC were not bothered to inform me about it. I am now charged with Interest & Fee. This issue is still not resolved.

I had booked ticket to travel Dubai and by mistake I had mistake on my name, which MMT didn't help me to resolve till the last day of travel. They have standard answer as "Backend team will call you" and "You have to wait for 2-6 hrs to get resolved". I had waited. Calling on daily basis asking about change request which never happened. Guys don't waste your money and time just for some perk provided by MMT. MMT support will spoil your trip Vacation, don't go with MMT.

Starting with my journey, the flight was of very poor quality followed by harassment while checking in at hotel as MakeMyTrip.com did not make the payment till the day. Frequent calls with no satisfactory response from MMT. MMT made the payment on the fourth day of our trip in spite of the fact that I did the entire payment 10 days before. MMT cut off their expenses at every step like sharing taxis and that too of poor quality. Taxis pick you along with couple of other people and then drop them off at separate places. I do not recommend MMT at any cost! They charge you 2-3 times more than actual fare.

I am posting this message just to tell that please don't buy any package through from MakeMyTrip.com. They are fraud. They cheat you. We are two couple who took the Europe package from them in November 2017 and one package in January 2018. Their seller Akash ** sold me this package. He never said that company has launched the visa protection plan. In case the visa got rejected the customer will get the full refund. This information wasn’t shared with me. Now when my visa got rejected they refused to refund anything. But one of their employee Chetanya said you will get the refund but till now I haven't received any refund.

I have booked package on 10th March '17 & I had to cancel urgently due to personal reason. Same day I sent mail to all customer support IDs, & requested them to cancel on priority, & called them for many times. Now team is telling me, it's nonrefundable. It's not even 5 days of booking & departure date is far. Things which you show on TV ads/YouTube, it's totally opposite of what actually happens with MMT. It's unfair, that's why Indian don't trust Indian companies.

I booked a holiday package to Singapore and Malaysia through MakeMyTrip and paid an initial amount of Rs 42000. I could not travel as my wife fell ill and doctor advised not to make any travels. MakeMyTrip gave me 2 options. One submit medical documents related to illness and medical certificate and they will give maximum refund. Second one was reschedule the travel in which case the date change penalty would need to be bourne by us. Since I was unsure of my wife's health progress, I decided to cancel the booking and submitted all the documents as requested from MakeMyTrip.

I provided MakeMyTrip with multiple photos that document the appalling conditions of a hotel in Kolkata that was rated on their website as being "excellent for business travellers." Despite the evidence, this website informed me that there was "nothing wrong" with the hotel and refused to help me obtain a refund.

I booked an hotel with MMT. The pictures shown on websites was absolutely opposite to what I got. Name of the hotel was Affortel Magnum Resort (Goa). Smelling rooms. No cleanliness. Noisy AC. Condition of the room was worst. No proper paint, bad odor, view outside the hotel was garbage bins of another hotel beside it. Very bad experience. I think MMT SHOULD STOP FOOLING PEOPLE and the worst part is their customer service. No cooperation. Bad language. Need to improve the service or stop the business.

"PLEASE STAY AWAY FROM THIS ORGANIZATION." They are nothing but scammer and blackmailer. Once you pay for the trips, you are on your own. Here is excerpt from an e-mail sent to them by our leader who had booked our tour: "I had been interacting with your staff at various levels. Ms. ** was very helpful courteous but she was helpless as your functioning is like 'RIGHT HAND DOES NOT KNOW WHAT LEFT IS DOING'. I am constrained to mention that having booked a tour with your coy was the blunder, as your office has very poor understanding with Airlines which booked our flights through you."

I booked a hotel room through MakeMyTrip app but the booking details were failed booking but they took the money from my account. When I put the query it takes them 12 days to reply that the money has been refunded but it never comes to my account. When I again put the query they demanded for a PDF copy of the bank statement. After that no reply, no calls, nothing.

Absolutely ridiculously service!!! The whole point of going through an travel agency is to make the travel experience less troublesome. My mother booked an return ticket from Australia and due to an urgent medical emergency we had to reschedule the flight. We do realised that there would be surplus charge and issues. It has taken us almost 18 hours, 35 phone calls and ridiculous amount of conversations and still haven't got any results!!! We literally wanted an air ticket to any city in India with reasonable price hike... All we have received is excuses and another ticket with full price. If there isn't anything that MakeMyTrip can do when it comes down to refund or transfer than that is the reason for their existence?!! On top there is a perfect blame game where no one wants to take responsibility! Kudos to you guys...

I booked my room through MakeMyTrip for 4 days stay in Jodhpur at Hotel Sachdeva Palace. They provide me only 1 room with 2 bed sheets. We were 3 people. The hotel was haunted. I felt some sounds of ghost. Next day I left that hotel with excuses. The owner of the hotel was asking strange question while leaving hotel. I called MakeMyTrip to refund my money as I am not satisfied with the hotel. They didn't refund my money. Instead hotel owner charged some extra amount with us. Don't do any booking from this site. I had a very bad experience from MakeMyTrip.com. Worst online business. They only eat money and make fool to people. They provide haunted hotels.

I had booked 3 business class tickets in Etihad travelling from Delhi to Newark via Abu Dhabi. Since I was encountering problems paying online an extremely persistent take called from MakeMyTrip insisted on sending me a payment link. I paid through the link assuming that my tickets had been blocked and subsequently booked. Today I get a call apologising saying that they had been unable to book and whether I would like to fly through other cheaper airlines.. this is 9 days after accepting my payment and that too when I followed up. Ruined my travel plans and my faith in their portal.. what a shame. Not sure whether I will get a refund.. hard earned 5 lacs. Message from MakeMyTrip, "We have received refund request for MakeMyTrip Booking ID **. The request is currently being reviewed. Further update will be shared shortly. Thank you".

We booked our hotel in Goa in December 2017 from 26 January to 28 January. As it was peak time in Goa so for non inconvenience we booked in advance because we have 2 yr old baby with us. When we reached near about hotel and called hotel manager he said, "You have reached wrong place. My person will pick you and drop you to hotel." We waited there for almost 1 hour and it was too hot. My child was crying like anything. After 1 hr 1 local boy came and dropped us to worst place where 1 local hotel was there and asked to check in. We find that it was not the hotel we booked thru MakeMyTrip. Our hotel in which we booked was provided to other persons. And we were asked to stay on local hotel. No response from customer care. We paid 15000 for rooms of RS 5000... disgusting.

I booked hotel from MakeMyTrip... with refunds charges. After cancellations hotel bookings not refund any amounts. We have to do the case against all the actors and actresses who advertised that make do like this and that. Very bad experience with MakeMyTrip... Stop using this and delete all users using the app...

I have booked a round trip from cab for 3 days from Delhi to Mussoorie. As per MMT promises they include local sightseeing while booking round trip from cab. I thought I can enjoy my trip. 1st when cab came for pickup it was smelling like hell. We bought car freshener by our self. SO CAB WAS NOT CLEANED. When we reached Mussoorie driver said he have to go somewhere. I told him we hired cab for 3 days and he should take us for local sightseeing. Then he asked for 3 thousand for local sightseeing. I thought I can call customer support for help. 1st agent said, "You already paid less for cab," because I got offer price. Which was unexpected reply from customer support. I paid whatever amount told on website.

Customer care for this company should seriously shut down, as they have zero decency to talk to or manage a customer. I booked my international tickets and after entering OTP page says, "Time out. Kindly book again from homepage." I believed the website and booked again. MMT has sent me 2 tickets of same travel and charged my card twice. Even after Harassing me on phones and email. They are not giving me refund and this is due to their website. They took my hard earned money for no reason.

I booked my flight from round trip flight from Hyderabad to Bangalore and suddenly within few minutes had a change of plan and called for change the dates and in return they asked me pay very very high price and I thought of cancelling the flight and contacted them and they informed me that I will get back only INR 1600 of 11343 (approx); but to my shock whenever I call the customer care, it would automatically get disconnected. After I trying several times, I decided to cancel through official airlines and they promised that I would get 5300 (approx); but instead again MakeMyTrip mailed me that I may get only 2156 and remaining is MakeMyTrip charges which is absolute cheating. My sincere request to fellow passengers, always try to book through official airlines, this middle agents make a killing once you decided to change the flight or cancel.

I booked two Air India Tickets for journey date 30/12/2017 from Delhi to Kolkata. The tickets were booked on 26/06/2017. PNR and Tickets No. are ** respectively. As per Govt. Decision, User Development fees charged from passengers towards Delhi airport was slashed to Rs10 for domestic passenger w.e.f. 07/07/2017 and airlines would refund the excess amount to the passenger for those who booked the ticket on or before 7 July but are yet to commence the travel. I paid user development fees @ Rs. 564 per passenger. I had not received any refund. I requested MMT on 31/12/2017 for refund of excess UDF. Even after expiry of one month, they refused to UDF refund for one reason or the another whereas Paytm has already refunded excess UDF for air ticket booked through them. Never book any air ticket through MakeMyTrip.com. They are cheater. Try other website.

Booked a Thailand tour for 8 nights at 60k per head for 4-star hotels and below is the mention of the service MakeMyTrip.com guys gave and how they swindled us: The hotel at Bangkok had cockroaches and mosquitoes in the hotel room, the hotel in Krabi didn't even offer vegetarian food, elevator facility nor a simple phone in the room to call for service. With the temperatures at this place I at least expected AC to work properly and at least a bottle of water for free.

Awful customer service… We bought 5 tickets from them and due to medical reason (Cancer) we ask for refund and it have been over 2 months which they are dragging us for our money in this difficult situation in our family! Never and ever buy from them again!!!

Booked a cab from Delhi airport to Agra. Ticket mentioned all toll included. They took the NH route because the toll is cheaper without prior information. They say that this is a shorter route in kms. But what about the unnecessary delay and the mental exhaustion caused by the traffic. Also the customer care personnel says I should have asked about the route. Highly unprofessional. At least these things should be clarified beforehand. Enticing customers by cheap offers. Disgusting.

MMT is bluffing people in showing that the accommodation is present and 'Book now' being active, when I click on it it turns into 'Sold out'. This happens for most of the hotels. This is a bluff by MMT. Don't know why it is doing that. What is the fun in showing book now when it's sold out! Besides, for the cases where it does go to the next screen, it says prices have decreased but to our surprise, it's far higher than what is show on the previous screen. This again is a bluff. This business must be made to shut down if it does not mend its ways!

Search page shows the lower price to grab your info and booking, but increases on the payment page, almost 30 to 50% increased. Even after sending 5-7 reminders with screenshots, MMT does not bother to resolve the price discrepancies. Intentionally, they close the case immediately (even before MMT discussed the case with the customer) to forge the higher score.

Well I booked a round trip from Hyderabad to Srisailem. I had paid 5555 rs already for the package. There was nowhere mentioned that this includes a total KM of 438 and when we came back Driver asked to pay for 90KMs which was additional. When asked why he said the reading exceeded and when we called MMT even they said we have exceeded and now we have to pay for extra 90 KM on 12.5 rs per KM.

I booked (Booking ID: **) a return ticket and paid for Zero Cancellation charges for both the sides. I then cancelled the return flight but to my surprise MMT deducted the entire amount and refunded only Rs 166!!! When I called the Customer Care, they informed me that if I would have cancelled the entire booking, then only I would have got the full money back! How insane!!! Is this how MMT want to cheat their customers? Now the customer care people are citing the fine prints in their T&Cs about this stupid scheme!!! I would call out this bluff of MMT to all the users and recommend not to opt for this fraud scheme as they may end up paying extra bucks but cannot achieve the end goal for getting their full money back in case they have to cancel their journey.

I had a bitter experience with MMT cab service during my recent vacation. For a 3 hr one way trip I was delayed by 2 hrs and had to make several calls to several people, MMT, driver and vendor to get my issues resolved. There was initially a confusion on the pickup location in my booking, this was brought to notice of MMT well ahead of time but that was never communicated to the vendor by MMT. The vendor then took me for a ride giving all sorts of excuses and finally arranging a cab 1.5hrs late.

I had been booking flight ticket through MakeMyTrip, at Jet Airways, on JANUARY 1st 2018, 21:40, but that flight preponed by Jet Airways, by 18:00, as well they canceled my ticket, but Jet Airways told me as I can and I should Refund by MakeMyTrip only. Hence I am trying to refund my money from MakeMyTrip website as well as I try to talk with customer care executive, but No response from that MakeMyTrip ** idiots, they're cheating thieves.

Here is complete feedback regarding the above booking. First of all there were few hitches at the time of booking itself regarding communication issues, so we just went ahead as is to save time and energy. Though scanned copies of Passports were made available as soon as booking was confirmed thru first payment, the validity of one passport was communicated after 5-6 days of sending it when docs were forwarded to visa dept. This caused last minute panic for renewing passport and lot of tension, stress and extra costs coordinating between 3 cities to get it renewed on urgent basis and this had financial implications too. Again we were lucky to get visas just 3 days before travel adding to our stress as the booking was under 100% cancellation charges clause, it being just a week before travel date.

Please if you can, stay away from booking on MakeMyTrip – my honest review and appeal to all. I traveled to Lucknow on 15th December 2017 and it was my first time. Booked online both Shatabdi and hotel. Hotel in question here is Sumitra. I already paid for my 2 nights/3 day visit prior but when I reached Sumitra Hotel, they adamantly asked for 300 extra. I had to call MakeMyTrip but they passed the buck on call even before 2 days after booking I spoke to MMT about extra person and they said they only need Primary information and not the extra person. Anyways, paid 300 bucks upfront at hotel for flaw in MakeMyTrip operations and mind you this is entirely unethical as whether it was 300 or 3000 they should inform or state on their website.

I had booked a flight from Dunedin to Delhi on 1 Dec, 2017. During the booking, customer care agent was damn nice to help me with the booking but ended up with cheating as to inform me that tickets are being sold so quick and I ended paying extra around 4000. On top of that, I was informed by the same agent that I can add extra luggage by calling the airline company. After booking, I call the airline company and they have denied. Secondly, the ticket booked by MakeMyTrip consists two airline companies and terrific thing is that both the airline companies do not have an agreement. Thus, one of my airlines informed me that they can't transfer my luggage directly to my destination.

Holiday package booked with single payment and received service confirmation and itinerary. When we started our trip we came to know hotel was not booked once we reach the hotel! Worst service. They don't have humanity and responsibility to response. Making money in wrong way is their agenda. My intention to write this review is to aware people not to use this application and book any packages from this company!! They should not face the problem what I have faced it.

So, I booked my ticket from MakeMyTrip on 13th of November, 2017. Due some error the ticket could not be booked but the money was deducted from my account. I received a mail saying, "Within a span of 12 days you'll receive." I said okay. Then when I called after 12 days they told me that it might take 15 days. I said okay. Then finally I called them on 5th of December, 2017. Asking when will I receive my refund. They said, "Ma'am the refund has been done." I said I haven't received it in my account and even a single mail by MakeMyTrip that the refund has been done.

On 28 Nov 2017 I had booked a flight ticket for Kolkata to Bagdogra. Booking was done money also deducted. But they did not sent any notification about booking. After 2 days of waiting I send an email enquiring about booking. They replied my mail saying booking transaction was unsuccessful which is unbelievable. After taking my money from the bank this company is transaction is unsuccessful. This is completely like stealing money. This company is untrusted and unworthy. I just lose my Rs 5300 just like this. After few days I called to the customer support. He said me another story that my booking was confirmed and ticket had issued. Whereas as I travelled by another airlines. I always book ticket online it has never happen but in MakeMyTrip.com it happened like this. So I want to tell everyone please don't booked ticket through this site. It is so unsafe. Before booking the ticket please read the review.

I booked a ticket for Lucknow from Delhi Anand Vihar ISBT for Nov-21.17 at 10:30 from MakeMyTrip.com. They provided me the booking of a bus which is not there at the stand at all (see the pic of ticket). When I called the number mentioned was in the ticket, that was switched off and the customer care of MakeMyTrip.com was saying we can't do anything for now, take an alternate. What they could do only, just raise a complaint regarding the issue according to their customer executive. I can't catch up my bus due to it and suffered a heavy loss of the time and amount of the ticket which was Rs 850 also Rs 1100 for taking an urgent bus reservation. I am now finding myself cheated and want the compensation for my loss. It is a humble request to all the travelers please don't use MakeMyTrip.com, these guys are making their customers fool and nothing else. I am now going to lodge a complaint in the consumer court.

Booked a one-way cab from Noida for 23/11/17 to drop at Agra. On its website the cars shown are very much clean and in new condition. Since I had booked an SUV expecting MakeMyTrip would send Innova or Xylo as they have displayed Innova only. When the cab arrived I was surprised it was a light Maruti Ertiga. Anyhow I had to travel at any cost. The driver drove at a speed of 130-140 km/hr on asking he replied he has to come back soon. What a service? Putting our lives on risk expressway. On contacting MakeMyTrip customer care I was informed the allowed speed is 60-80 km/hr only. Just see how the guy was crazy. Further the car was dirty. Not cleaned for so many days. Anyways my trip ends safely by the grace of God. I request all not to book cab from Makemytrip.com as you will not get the cab of your choice moreover putting your life on risk and facing unprofessional driver's behaviours.

I book flights IndiGo Airlines-6E-141 from Chennai to Bhubaneswar, Date 14.11.2017 time 12.30 IST to 14.20 IST. The flight is non stop but today I check in post IndiGo staff is give me two ticket flight No-6E315 is one Chennai to Hyderabad time 12.05 to 12.50 and another 6E264 Hyderabad to Bhubaneswar Time 16.35 to 17.20. I ticket non stop and goes to one stop. Don't any message flight change. It is not good service. My time is waste and don't like this change. Next time I don't goes any place any IndiGo flight. MakeMyTrip is not good service. Thank you.

I made hotel booking through MakeMyTrip & canceled reservation & MakeMyTrip has took my life to giving refund. Have been chasing for last 7 days for refund... It’s very easy to booking through MakeMyTrip but if any amendment would require they would take our life... Sometime it’s very difficult to connect with them & the people are sitting in their call center they are very unprofessional...

Booked Kerala package through MMT as this is brand but it's worst brand I ever seen. Don't trust them if they are saying they are providing 3 star hotels for your stay. The hotel I had it's starless. Cheap hotel in cheap area. I have contacted customer service and they said it will take time to resolve. I said okay but no calls. I have called the executive. He never answered my call. When called care the guy who is on call speaks very rudely and saying it's not MMT fault. If you want to change hotel change it by yourselves and make payment for it. Even I didn't get cab details on travel date as well. I called in between of journey to get cab details. Worst service and MMT executive are also very harsh and rude. Don't go with MMT.

I am very much dissatisfied with the services of Makemytrip.com. Since I was supposed to travel from Mumbai to Shirdi by late evening 10:30 pm whereas it was printed 10:30 am morning. I booked sleeper class that is for night only but they have wasted my money. Even, well in advance I requested them to re-schedule the same but denied to do that.

We booked a houseboat in Alleppey, Kerala through this very reputed platform for 29th September, 2017. We were supposed to check in at 12 pm that day, and when we called the houseboat to ask for where it will pick us from, they told us that there was no booking under our name. This happened 2 hours before our check-in and we called MakeMyTrip immediately. They took 10-15 minutes to figure out that due to some technical glitch, we got a booking confirmation from MakeMyTrip but there was no real booking done at the houseboat. When we asked them to help us, they suggested to find us an alternative in the next 15 mins. We didn't even once received a call from them and kept calling for the next 2 hours when everytime a new executive attended us and we had to repeat our whole issue and he would again ask for 15 more mins to find an alternative.

Recently I booked Flight ticket of my child from Delhi to Amsterdam & return costing Rs 47585/-. My Wallet was having Rs 8000/- usable amount. While doing the booking on the phone it was told to me that you cannot utilize My Wallet amount and I was asked to pay Rs 47585/- by sharing a payment link by MMT. I paid with my HDFC Credit card and got the ticket. Later I observed that My Wallet Rs 8000/- was taken away for the booking. I need my full money back credited to HDFC account.

26Jul; I booked my ticket to travel on the 12th of Aug from CCU to MEL. 8th Aug; My father passed away. 11th Aug; I tried to change date of travel to 21/22nd of Aug but same segments were not available except for in Business Class and thus I had to cancel and rebook to travel on the 22nd with Thai Airways as the fare difference for business class was beyond my reach. Singapore Airlines provides excellent service which prompted me to use their service again initially. I received my refund notice on 16th and called up your customer service who advised that Rs. 2,825 was received from Singapore airlines and was refunded to my account.

After reading a lot of mixed reviews about Make My Trip, sad to say I went through with my decision to book a cab for a weekend trip... terrible idea: broken down car, awful communication, having to pay for the driver's personal expenses, confusion, and 4 parties involved. The price seemed fine, days prior we received confirmation, the driver's name and number. We called him to confirm the address pickup and everything seemed OK.

A gyst on just concluded 'THAILAND TOUR'... There were frequent meetings, discussions, arguments, preparations, etc. which was the scenario when we decided to undertake the "EUROPEAN DREAM TOUR" of six nations, as we had no knowledge of how the Tour Operators "MAKEMYTRIP" people will handle it. After successful implementation of that Tour, our members all sisters, brothers and in-laws of over a quarter century strong were impatient and started lobbying for another budget tour and that was the time when SN BAGHYA ** proposed this tour and Madhuri of MakeMyTrip accepted and Miss **, the new tour manager implemented it. The present tour "The Tour of Thailand" was readily accepted by our members as professionalism and brand equity of MakeMyTrip was well established.

Booked a hut in Vadodara which was rated 3 star on MMT's website as 3 Star. The hotel looked impressive from outside but when I was shown in the room, the AC wasn't working. The TV wasn't working. The water wasn't running in the toilets. The Shower had dirty brown water coming from it. The breakfast consists of 1 cup of tea or coffee and 1 item from their menu (bread butter jam, toast butter jam or omelet in bread, etc). What a nightmare trying to contact MMT. If it is complaints there isn't anyone available to talk to, but if it was booking and you were going to pay them money then they have thousands of people waiting to answer your call.

I booked the refundable tickets on the website. I had change of plans and I called them to cancel the ticket. But, they said the cancellation fees is more than the ticket price and I will not get even a single penny with the cancellation. Total waste of booking the ticket with them. I rather will book ticket with the airline directly.

I have a bitter experience with MMT cab as I have extend 1 day trip and they have confirmed that charges will be applicable is normal and as per confirmation of Meghna it will be around 500-1000. Now they are demanding 2500/- extra after completion of tour. The driver I was provided has having languge problem and for the same I have to take a guide @rd.800/- per day. When I have called regarding the same they told that they will replace and will call back in next 10 min. Thereafter I have made 7 to 8 calls to them every time they promise a callback but I have waited for the call. Till then the trip has got rbs and driver has started quarreling for the extra charge. I will go to consumer forum as this is not only I having monetary loss but also harassment and prestigious loss.

I booked cab through Makemytrip from Shirdi to Mumbai and paid through credit card but driver was very bad and drove very rash. The ac of the car is not working and very high temperature. I travelled with my family. Was very bad experience. Condition of car is very bad. Window of car was not working. Besides this car driver Mr ** was misbehaving and he asking extra money and saying that he is the owner of 9 cars. How it is possible for makemytrip to provide the service like this. I will never use makemytrip and suggest everybody not to use.

We have booked a cab on 20-8-17 from Tirupati to Chennai. Innova car. The car was very bad, unclean. Further it is journey involving two states. MMT have send us the driver who does not had driving license. A fresh say 18 year boy. We came to know about this while crossing Andra state and entering Tamil Nadu when police has withheld our vehicle for more than 1 hour. In 2014 also I had very bad experience with MMT but thought they might have improved. But know they have gone from bad to worse.

We were stuck in Moscow on the New Year's Eve 2017 late in the night, during our recent trip to Russia. We asked the local Indian agent of Make My Trip in Moscow (Mr. **), for help - HE REFUSED PLAINLY - HOW THE HELL DARE HE??? Thankfully, we were not ATTACKED / ROBBED / KIDNAPPED (yes, that happens in Moscow in some neighborhoods) - WE WERE ABSOLUTELY HELPLESS THAT NIGHT - we knew nobody, we did not know the language, we did not know the streets, and no taxis/buses were running at the time, only the metro trains. Thankfully, the night manager of the hotel where we were staying, a Russian lady (fluent in English), was able to help us at that time (around midnight) when we called her - SO, A RUSSIAN (hotel's night manager, Ms. **) HELPS US, AN INDIAN (MakeMyTrip's Moscow agent **) DOES NOT!

I did book the return ticket on Make My Trip on 24 Aug 2017 from Hyderabad to New York and as my debit card per day limit was Rs.50,000 and actual cost of the ticket was Rs.66,995. I spoke to the representative of Make My Trip and he gave me an option of paying partial payment so I paid Rs.49,000 on 24th August 2017 at 8 PM and he told me to pay the rest of the balance within next 24 hrs. As I left with my family for dinner outside I got an email at 9:30 PM stating my balance payment deadline is 10 PM on 24th August 2017.

I had done a booking for a cab from Rajkot to Bhavnagar on the 12th August 2017 for my family of 4 (2 kids). I paid the full money for the cab which was booked for 1400 IST. The mail that I received on booking was driver number will be shared 2 hours before the said booking. Upon landing there is no message nor a cab waiting. I did contact them on customer care. They replied, “We are sorry no cabs available.” They cheated me out of the service as now I am struggling to get a cab and gonna miss a deadline where I needed to be. They didn't have the decency to inform us earlier that we could me an alternative arrangement. I need my compensation for the hardship that my kids and family went through to deal with getting to our destination.

I wish I had read the reviews on MakeMyTrip.com before booking my flights with them. I hope I would be able help some travellers in future to avoid this mistake. My Return flight from DEL to JFK was booked by MakeMyTrip.Com: DEL to CDG (Paris), ORY (Paris) to JFK. Notice CDG (Paris) and ORY (Paris) two different airports. I take partial responsibility for not calling France Embassy but I did call the Airlines to check if I would need Visa. But MakeMyTrip should not even give such stupid options where the stopover requires going out of the airport. I thought there might be shuttle by the AirFrance to transfer people between two airports. I had updated my passport information on MakeMyTrip.com. Still no warning about Visa by them.

I was trying to book an intl flight for 4 passengers from Chennai to Bangkok and the amount MakeMyTrip showed was 87,500 whereas on Thai Airways it was showing 85,500. Plus MMT was charging a convenience fees of Rs.1960, this adds up to excess of 4000… and when you call them they say "Yes we can give you best offer. We can reduce charges of 2000 on full ticket…" Ha ha what a joke! First they are charging excess of 4000 and then they are giving 2000 discount. People please always check direct airline's websites and only then book tickets.

Never do booking on this site. Horrible experience I got. I did bus booking on the site from Mumbai a day prior for my family holiday. When I reached the pickup point and waited for bus half an hour with family and when bus came, bus operators told me there is no booking on my name when I had valid eticket and PNR number. When I called MakeMyTrip customer care the representative blatantly told me to wait there for 24 hours to resolve my query when entire trip booking already done. I lost money plus my family suffered and holiday went in vain. Never ever book on this website.

I booked a ticket for a passenger who does not have a surname. She has only a first name and her surname is blank as per her passport. I have entered the correct details while booking the ticket and it even asks for a confirmation stating that you have not entered the surname, pls confirm if it matches the passport. Once I confirm when the ticket is generated, the first name came out with her title (e. g Ms) and last name came out with the first name that I entered. I have made at least 10 call over 10 days to the support to rectify the name but absolutely no response.

I have the worst experience in international flight booking from MakeMyTrip. I am a student and had booked a flight to US via Makemytrip and had informed them at the time of booking that I need an additional 23 kgs of student baggage that is allowed by the airlines. While the agent of Makemytrip confirmed that the same is allowed on phone call at the time of booking the ticket, I was asked to email them the documents (F1 Visa copy and I-20). After 3 days of chasing and numerous calls they told me that Etihad doesn't give additional student baggage. While my friend booked the same flight for same day via Paytm and he got the additional student baggage.

I booked 2 tickets for my family on MMT.com from COK to DEL. After booking I realized that the connection had a 20+ hour layover in Mumbai so I requested cancellation and rebooking on a direct flight. Now I see my bank account has been debited TWICE but the new ticket has not been issued nor is it visible on the website. Also on the website the old booking shows the COK-BOM as "cancellation in progress" but BOM-DEL as "confirmed" which makes no sense. Tried calling their call center but it is IVR hell, impossible to reach an operator. Moreover I am in Kenya right now and having to hold at ISD rates is crazy.

My booking of ticket (Spicejet Flt SG942 for Thiruvananthapuram-Delhi) on 17th July 2017 is cancelled on the same date between 3 hours gap. But yet my agent didn't received refund amount. I have all evidences. I am forcing to display all this in medias.

I was try to book a train ticket on 11-06-17. Due to network problem or some issue the booking was unsuccessful but money is deducted from my bank account but I didn't receive any ticket. After so many calls and complaints I received my money at 28th. I believed that if I didn't make continuous call to customer care and my bank definitely I didn't receive my amount because the vendor is told me that they processed the amount on 16th and transferred to bank. I crosschecked with the bank and they informed that there is no credit in amount on that day. MakeMyTrip doesn't care about customer time and money. They are providing worst service.

OMG! What do I have to say, folks. Please DO NOT BOOK MMT FOR LADAKH trip because we were there from 5th June to 12 June 2017. As soon as you land in Leh no representative is there to even care about you, you have call them, tour managers are so hopeless in Leh, a guy called Shailesh and other idiot lady whose name I forgot bluffed. Hotels booked are hopeless, they only show good on website. At the end moment they change which has no hot water nor tea or coffee in the rooms in the bloody cold. After writing email to a MMT manager Mr ** didn't even bother to respond to our emails from past two weeks. Please guys do not book over MMT. They will just ruin your holiday and spend lakhs of money to suffer.

VERY BAD EXPERIENCE. We have booked Abasar resort at Tajpur (West Bengal) through MakeMyTrip (Ref. Booking ID: ** Dtd: 24-25th June 2017) for a family tour with my 5 years old kids but his owner Mr. ** has cancelled the booking as per Hotel owner "They told we do not accept any MakeMyTrip booking." When I contacted with MakeMyTrip customer care over phone 1st time they listen everything and told us "wait there. Our representative will call you within 10 minutes" but that 10 minutes not came... After 30 minutes I tried to connect MakeMyTrip but after verification my call disconnected and we were standing outside resort around 3 hours. After long wait we have cancelled the tour and get back to home. How irresponsible? Never book any ticket/hotel from MakeMyTrip. DO NOT EVER TRY GO ABASAR RESORT.

While booking ticket through Makemytrip, payment was processed but ticket booking was failed and we received the message of sorry and book again. Due to urgency, we did not taken the chance to book via same portal and we booked through other. But after 7 days, no refund was received and we checked out with makemytrip. They told us that our ticket was actually booked that time and email was delivered to you after 45 mins. I explained that I can't process same transaction which was failed once. They accepted my view but never refunded back after follow-up of 25 days.

App which they developed is very buggy (faulty) and I have to pay more money cause of their messy app. There no option to negative otherwise I will give -5. And after searching other option found that we will get more discounted packages. Never use this app for bookings. It worst. You will frustrate once you do any booking. You cannot find your bookings in your trips section. ClearTrip, Yatra or other local service providers are best than this app. Others never gives false commitment.

Booking ID **. I had completed my onward flight and wanted to prepone my return flight, the app showed a refund amount of 42k while the ticket was 58k. I called the agent asked for the charges to prepone, and got a reply saying 28k plus price difference. Then I asked if the amount (42k) reflected in the app is genuine even after flying the onward flight and I was told it was genuine and the same amount will be refunded. I ended the conversation by saying I will go with cancelling through the app. I cancelled my flight on 3rd June.

I had made flight & hotel bookings for my Kerala trip in May. I had booked Hotel Camp Noel in Munnar based on the high ratings at MMT and nice pictures of the resort. Unfortunately, it is so much inferior and the roads were JUST TERRIBLE. With the Rains, most of the roads were completely washed out and it was scary traveling through a deserted jungle area. Our Innova Car got stuck up multiple times and hotel person admitted that the access roads to the hotel were not OK and agreed for the cancellation of 2 rooms X 2 room night bookings through MMT (**). With 2 Senior citizen and 2 kids, I had to take a decision to return back after a horrible road journey of close to 12 hours (more than double the expected time).

DO NOT BOOK CAB THRU MMT. You get an option of making full payment while booking and if you do that, your driver will not turn up as they have internal issue with payments. I booked the cab today and got 2 sms with different driver details. Both of them denied to come due to payment issue. My pick up is scheduled at 9.00 am tomorrow and right now at 12.26 am, I don't have any driver. Spoke to MMT team, they made call to driver and he confirmed in front of them but called a minute later and asked me to speak to them again as he wouldn't come. I called again and the guy said, "We are sitting and coordinating for you at this hour and driver will come." I asked them to cancel the booking, for which he said, "We will cancel the booking but you won't get any refund... company policy."

Booked a ticket from us.makemytrip.com from SFO to BLR. Paid online and purchase is complete. MakeMyTrip Booking ID - **. Charged credit card. Booked on Monday, May 28th 2017 9:00 PM. Passenger was to travel on May 31st. Received email saying booking is complete and wait for another email tor e-tickets. No email was received. Called customer service twice on May 30th and by 1:00 pm the agent says he cannot issue ticket and Jet Airways cannot issue them. Was told money will be refunded in 72 hours. RIPOFF. Really and was in situation that we can't use money to buy alternative tickets. Not only that passenger couldn't travel. I have never seen in my 20 years of flying that the website confirms booking but cannot issue tickets. It is meaningless, never happened to me before with Expedia or other websites. SHAME on them. There should be a way to stop them from conducting business this way.

18th May 2017. Horrible experience MakeMyTrip & RN Holidays. My booked hotel Deccan Park Resort confirmed booking but I arrival Deccan Park Resorts ooty says not your booking confirmed, sorry. I call make my trip 45 minutes, hold my call & says "Sorry sir, sold out & RN Holidays available". It's not a hotel, it's (3rd class lodge). I request. Please help me my refund. Thanks.

I was traveling in the month of April from Male to my hometown Delhi by SpiceJet. Due to some technical issue the airline got delayed. Since I had to take another connecting flight from Delhi, so SpiceJet suggested me to take another flight and told me that they will refund the amount within 3 days, which they did before the time frame to the MakeMyTrip. This was done on 13th of April by SpiceJet to MakeMyTrip. It's been over one and half month the MakeMyTrip has not refunded my money back to the account which was used for payment.

I made an international booking from Kolkata to Narita (Japan) using China Eastern on 12th March and paid a total sum of INR 204,825. I called up MakeMyTrip in early May about some assistance and was told that the flight has been rescheduled. To my utter surprise I never received the schedule change mail. Anyway I asked for the change and was told that my connecting flight was rescheduled so that instead of reaching in the afternoon I will now reach late evening at about 9 pm. My onward schedule of the whole group was in a mess so I decided to cancel the entire group booking. Two days later I received a call from MakeMyTrip that the tickets have been cancelled and that I will receive a full refund.

Because of booking in MakeMyTrip.com I had lost 10,000. When I had reached them for help they just said it's my headache and refused to help me. Don't book through this app. They will leave you in mid-ocean. If you want to lose your money book through this.

MMT - THE WORST TRAVEL COMPANY. I booked a package thru MMT. My interaction started with their travel specialist in the month of Dec 2016 for a travel date in May 2017. This is the worst experience of my life and would recommend people to avoid MMT for any package. No proper handover. Multiple people interacting & no one is aware of what is happening. Horrible customer service who makes you wait for a minimum 20 mins for any query to be answered. Visa team sucks big time as they collect the document a week before the travel and no proper communication. I had to follow up multiple times on when the visa would be done. MMT is filled with arrogant, poor communication and irresponsible people. I lost close to 1 lakh because of their irresponsible behavior and the worst thing is MMT reps DO NOT want to own up their mistake.

Pathetic Customer Service - We had booked a tour package from Hyd-Delhi-Mussoorie-Nainital and this package also included a cab for the entire tour. When we landed in Delhi, this cab was there to pick us up but the cab and its driver were not up to our expectations as it was not clean. We had in fact clearly mentioned in our "Car Service" request that "We are very specific for a clean vehicle and a very clean and professional driver".

Travel because am not sure I will opt MakeMyTrip for my any future holiday with this experience. My whole honeymoon was not at all pleasant. Day 3 Neil Island- We checked out at 10:00 am and driver left us at Bharatpur beach under scorching Sun. We were simply waiting until 2:30 pm under the Sun for driver to came and pick us. There was not any activity to do into the beach. We do not have any particular room or shade to wait in such a hot weather. My wife got sick due to the temperature and using public toilet at beach whole. She got infection and started vomiting. At that moment there was not anyone from MakeMyTrip to help or assist and due to poor network my mobile is also not working as am using Vodafone network.

I travel a lot, internationally and around the US. I want to start off by saying that I know it is better, in the long run, to buy from the airlines. That being said I did not this time. I was trapped in Indonesia and needed a few tickets. Unfortunately I chose Make My Trip (MMT). My traveling companion did not get to go due to Visa issues. The seat next to me was sold on the planes. I requested a refund from MMT via phone. The company is based out of India and their "English" was anything but after several hours on the phone, I became fed up and disconnected. I attempted via email and was able to correspond somewhat.

I am writing this email with great disappointment.. I was fine all through the trip until I came to the Srinagar Airport only to realize that my relatives flight from Srinagar to Delhi was delayed by couple of hours that made them to miss the connecting flight at Delhi.. When I came to know the delay, I called up the customer service and requested them for rebooking the connecting flight since the jet airways told me that the booking was made by MakeMyTrip and the rebooking should be done only by MakeMyTrip. When I called at 9 this morning, Jet Airways said very clearly that all I had to pay is close to 18k for 5 passengers if they had to rebook the tickets for the 8 pm Flight.

Please don't book tickets thru MakeMyTrip. I booked train ticket through this MMT and suffered. While booking I selected the desired berth but after booking when I got the confirmation mail the berth's were completely changed. When I called them to ask, I got the response stating they are not responsible for it and asked me to contact IRCTC. The executive provided me the contact number of IRCTC which didn't work. Somehow I contacted IRCTC. They asked me to manage with the other passengers as nothing can be done now. Please directly book your tickets through IRCTC. Don't go for MMT as nothing is there in their hands and if something goes wrong they will blame the IRCTC. I used it for the first time and they failed to live up to the expectations. Overall a very very horrible experience.

I write this to express my severe dissatisfaction with a recent trip that I took with MakeMyTrip.com to visit Kerala. We booked for a 2-night tour to visit Kerala, arriving in Cochin on 27/12/2016. The trip included pick-up from airport, Cochin sight-seeing, Alleppey Houseboat tour, and Kumarakom. All of the trip was tailor-made by MakeMyTrip according to our interests with a detailed itinerary. But I have to say that the driver went ahead with an itinerary of his own. And this is how the trip went downhill for me.

Booked IXE-BLR-MAA return flight on Makemytrip.com in March 2017. Noted one spelling error. One S instead of A in one of the passengers. Both Spicejet and Jet Airways graciously agreed to make the small correction but makemytrip insisted that the ticket (one passenger) need to be rebooked and difference amount Rs 1956 has to be paid. They kept explaining the new rules and technicalities. Had a conference call with Jet airways. They also agreed but not makemytrip. Simply exploit the small spelling error! Many time I have noted suddenly at the moment of making the payment airfares suddenly go up by Rs 1000! Supposedly airlines suddenly increased the fare! It took me well over 2 hours, Rs 1956 and mental agony for just ONE spelling error. What a graceless, thankless service. I was a regular on makemytrip but feel disgusted and will not use the portal again.

Received updated voucher in 7 days

I booked my trip with MMT around year back, for Ooty, Mysore, Coorg. I joined the trip as well, but when I reached first destination i.e. Mysore, my wife could not cope with weather there, and we had to abort the trip and return back home. MMT advertises and encourages full refund for ppl who in advance pay money to them, in case of cancellation because of medical or any other emergencies. But In my case, these guys just paid mere 7.5 k back, and rest money they shamelessly said can't refund. Another strange thing I found is, they don't have any strict policy behind, making booking or making refunds, it just up to the person serving the request. Anybody who is going to use MMT for future trips, please beware and don't pay anything in advance, they’ll rob you.

In spite of being a regular MMT user I am shocked to see the kind of response from them, rather no response to their customers. I booked a return ticket on the 24th night for travel dates 25 and 28 of March. When I realized that there was an error in the ticket on my email I immediately called the customer service number asking for help. After talking for 50 mins with the agent my call was disconnected at 0005hrs. To my surprise they were disconnecting all my calls from then (about 10 calls). I even tried from other numbers but they were not taking any calls. Finally I had no choice but to call the airline and cancel my ticket as I was travelling the next day.

Very disappointing and frustrating service. Deducted money from bank account, but not booked tickets. It's a rip-off service, and their customer support is so bad, that I had to call multiple times and they were not able to resolve my issue. Finally I think I will take them to Consumer court.

Fed up with these cheaters. I booked a flight for MUMBAI to GOA, I cancelled that and booked for some other date. At the time of booking they said I will get back my refund (TOTAL) within 3 business days. It's been more than 15 days still I haven't get any refund. After calling multiple times they say that "your complaint is in open status, our team will get back to you", which won't come. I will never book a ticket from MMT again. These kind of idiots should be punished strongly.

MakeMyTrip customer service and rewards program - I had got a free night as I had booked 4 nights with them. However, for reasons beyond my control, I missed redeeming it (they didn't send me any sms reminding me either) and when I realized it and called them day after the expiry, they refused to help and when I escalated it to the supervisor, they kept the call on hold for fifteen minutes and then dropped the call. Pathetic way to treat a customer who must have made at least fifty bookings in the past decade. They will now be a last option for me.

I have cancelled my flight booking in the previous month itself. They have not refunded entire amount and whenever contacted do not clarify on reasons for not refunding the amount. Although they have sent me an invoice for cancellation refund but paid back into my bank account very less amount. Very ridiculous & disorganized service.

MakeMyTrip is the worst website for booking Holiday packages. I booked my Holiday package to Udaipur and specifically asked for hotel Jagat Niwas. Initially they said its ok and asked me to make the payment. Once the payment was made they changed my hotel details and I get to know about it when I arrived at Udaipur. We were told by our taxi driver that they have booked us into Fern hotel. When I spoke to their customer care, they started blaming me that I agreed on this hotel. I asked them to check their recordings but they kept on denying it. Finally after my trip and around 50 calls later, when they went through their recordings they admitted that I was right. When I asked for compensation nothing was offered to me. I strongly recommend people coming from foreign countries to not go through Makemytrip, as they will rob you in every possible way. They are quite expensive and their customer service is very pathetic.

I am a frequent MakeMyTrip customer who until today enjoyed doing business with this agency. This was by far the worst experience I had and am absolutely disgusted with the way they treated me. I had purchased my destination ticket from Jaipur to Lucknow with the airlines, Air India. But I wanted to cancel this purchase since I had found a better offer with Jet Airways. So regarding this matter I first called the MakeMyTrip customer service line. They had told me that I would have to pay a cancellation fee of 340 rupees. What I didn't understand was that why I had to pay a single rupee when it hadn't even been an hour since I purchased my ticket and MakeMyTrip guaranteed a 24 hour free cancellation service.

MakeMyTrip completely ruined my holidays at Singapore. I booked a package with MakeMyTrip. Just 10 hours before my travel I received a call from an customer service agent of the above company and he informed me that the hotel room which I booked in Singapore was unavailable and I was provided with another hotel and they assured it was a 3 star hotel.

Recently booked a trip from Mumbai to Kerala and was dissatisfied with the service. Was told - if I need to make a complaint, I should email and someone would get back to me. Sent few emails now - no one has called.