MakeMyTrip Reviews

And customer care is very worst. They only make you fool every time you need to explain all situation to all executive. After 5 days conversation (every time I called them) I finally feel that they are only doing drama. Nothing else. And for cancel package now I am bearing 35% of total package (which is around 15000 to 16000) and it high for me. Instead good and discounted package I got loss and frustration. Now uninstalling app for self satisfaction. I cannot do anything other. Celebrity like Ranveer and Aliya should not promote fraud company like MMT. #Thiefmytrip #MakeMeTemper.

The refund was supposed to reach my account in 6-7 days which didn't happen. When I called to check the progress I was told the amount was not genuine and I'll get around 13k of refund. I raised the issue to the supervisor (spoken to around 2 or 3 of them) and was told I'll get the amount that was promised after validating the calls. I was told the issue will be resolved in 48hrs which then went to 24 hrs and still goes on with 24 hrs every time I call. It's been 15 days since I cancelled my flight, 12 days since I'm calling for the progress and all I hear is wait for 24 hrs, 24 hrs and another 24 hrs until 18th June. Really horrible service. Fake promises. Totally fed up calling everyday. Frustration is reaching limits. Can someone tell me how many more 24 hrs will I have to wait.

Update: 19th June. The supervisor I spoke to says I won't get any refund and I will owe 2k as the onward fare charges were 61k and the validating team has refused to pay up the amount promised I. e 42k. Now what should I do. Firstly the team is making fake promises. Secondly they are not consistent on the refund amount which changes every now and then. This is MakeMyTrip which can also be termed as FakeMyTrip. Never believe these fakers.

The phone & internet lines were poor & I tried to contact MMT many times during the day. The experience had been extremely pathetic and the service representatives' competency levels were absolutely poor and unacceptable. THEY HAD NO UNDERSTANDING OF CUSTOMER SATISFACTION. After KEEPING ME ON HOLD several times, I discussed with 3-4 persons and requested that they should book us in another hotel for 1 night in Central Munnar. Unfortunately, their understanding & decision making was so poor, they just ended up with stereotype message "We will discuss with seniors and call you back," which they NEVER DID. Every person requested for SOME TIME to process the refund & today After ALMOST ONE MONTH, I have NOT RECEIVED ANY REFUND NOR ANY CALLS.

Is this the level of service offered by MMT? I must have purchased Lakhs of Rupees of service through MMT for myself, family and Organizations and this has been WORST experience. In general, I must say, MMT service is getting WORSE day by day and I have already switched over to competitor for future bookings. I expect an immediate reply else I need to take up the matter with Consumer forum, so that other travelers do not suffer such horrible experience and spoil their vacation like us.

I urge MMT to immediately refund the hotel booking amount and compensate Rs. 10,000.- per person for spoiling the trip and wasting our valuable vacation time. If MMT management express the slightest doubt and fails to comply with these amounts, I will be compelled to contemplate a stronger action and for sure cause damages to the reputation of MMT and these would be much higher. Please let me have immediate reply on **.

Shubham and Ankit are the guys I spoke at MMT. I asked them to give me driver details so that I can speak to the driver and confirm if he is coming or not and I haven't received any details as of now. I am on call with them right now and my call is on hold since last 8 minutes. I asked the guy, "Until what time should I not sleep", he said, "We are coordinating with the team." Which means they have no driver who is ready to come tomorrow. And if at all someone is ready to come, what is the guarantee he is not going to trouble me on the way. Mine is a 5 hour journey and I have no trust on MMT. My mistake that I ignored the reviews. Pathetic is a very small word for this organization.

MakeMyTrip is just playing with the mails and every day asking me to share the bank statement and expecting me to see the branch personally and follow up with them, which would cost me 800$. Every time someone replies from MakeMyTrip, they just copy and paste the previous mails, don't even bother to check up on the concern. I am sure they are investing the customers money in some other way. I would suggest all my friends and viewers to be away from this fraud travel agent. Their service is pathetic.

Now it is twenty days past, I have been following up with them about the refund and they say they are chasing the airline. I fail to understand why and how they can hold on to my money like this. They keep telling me, "We are working on it". To my utters surprise now when I go to my account in MakeMyTrip I find that against my journey a refund of INR 134,201 has been initiated. Where is the balance??? No satisfactory answer for this. I am at a loss to understand how they can eat my money like this and still be in business. BEWARE THIS COMPANY IS A FRAUD. It is using the customer money and funding their business. Can we take up the matter with IATA, please advise.

This will not last too long MMT. You have lost one customer and I am sure if you continue to operate like this you will lose many more. People engage with companies like you to ensure they can travel without hassles but this trip has been the worst experience of our lives and sure many people have had similar experiences. I urge people to NOT use MMT if you want to have a good vacation.

From the Delhi Airport we called Make My Trip and they asked me Who my Travel agent was and when I told them who it was they told me that he is not around and a call back would be arranged after an hour. I was taken aback at the lack of concern and the casualness at which my concern was being handled. I told them that I cannot wait for an hour with my kids in the parking lot of an Airport. At which I was told that a call back would be arranged in 30 minutes. So we waited but we never got any call back, so I called back and this some other executive picked up to whom I had to explain the entire issue again to which I was told that a call back will be arranged with the back end team.

From these conversations with Make My Trip I was able to understand that Make My Trip has a "pathetic Customer service" and we decided to proceed with the cab provided to us as we could no longer wait in the extremely hot parking lot as the kids were getting restless. So we informed the driver that we would like him to drive us to Mussoorie and later we will talk to Make My Trip as we were not receiving any reply from them but the driver now was not willing drive us to Mussoorie unless he got a go ahead from his owner/manager for this one way trip. He drove us out of the airport as the his parking charges would increase but he kept stopping by the roadside to wait for the confirmation from his manager/owner and I was trying to reach Make My Trip with no success.

In the meanwhile the driver suggested I talk to the cab coordinator (the go between the cab owner and Make My Trip) and when I spoke to him he also suggested that I talk to Make My Trip and later take a decision but I was not able to get through to Make My Trip and neither did I receive the promised call back from the back end team. In the end the driver spoke to his manager/owner and he said he will not able to drive us to Mussoorie as we might terminate his services after reaching there and he dropped at us at a Mall.

So we decided to make our own arrangements and booked a cab through OLA and proceeded to Mussoorie and it was only at around 2 PM that I was able to get hold of an executive from Make My Trip and I was again told that a call back would be arranged which I only received at around 6 PM. And this executive, if I remember a RAVI something after listening to my concern said that they Make My Trip will not be able to provide a cab of our specifications and he also had the nerve to say that all cab drivers are not clean and if they are clean why would they be drivers and transport vehicles are not clean. He also said that Make My Trip will not be able to provide us the cab as he had cancelled the cab which was provided without Make My Trip's consent and I told him that it was Make My Trip which never called us back.

So he said that he will get back to us and he called us back. He told us that Make My Trip was willing to give us 20000 for the entire cab expenses or will try and provide a cab for the rest of the trip and when I told him that the trip from Delhi to Mussoorie itself costed us 10000 he told that it was not their concern as we had cancelled the cab at our own accord. He literally took advantage of the situation in which we were and told us that Make My Trip will only try to arrange a cab for the rest of trip if I did not ask of reimbursement of the Delhi to Mussoorie trip and kept pushing me (it was a blackmail) to say that I will not ask for the reimbursement and also he wanted to send him a mail to this effect.

I had no other option but to agree and send a mail saying that I will not ask for the reimbursement as I was told that Make My Trip will starting checking if they can provide the cab only after the receipt of the mail. Later he called me and told us that they are not able to provide us the cab for the rest of the trip as there are no cabs available in Delhi. I was surprised that a company like Make My Trip has no vendors in Mussoorie and that executive Ravi ** was also rude. When I wanted to talk to his superiors, he said that they do not talk to customers and it was their instructions that he was following. At the end of the call I told him categorically that I will first need to talk to his manager and it is only later that I will decide on status of the compensation.

I have not received any call from Make My Trip after this and all this happened on the first day of my trip, i.e. the 6th of May 2017. I never expected this sort of customer service from an Organization like Make My Trip which prides itself in being able customize the trips as per the customer requirements were not able to arrange for cab. It was extremely pathetic and disappointing customer service from Make My Trip.

Then I hired an auto to bring my wife to nearest medical shop and get her some medicine and we were waiting at footpath with all luggage in our hand. Finally I borrowed mobile from a stranger and a called Mr Rajan and told him all the issue which we face then he sent a driver to pick us and drop in a hotel to get refresh for an hour. If we do not get that refreshment for an hour my wife might be fainted. I am currently staying in US and roam all around the world and never been experienced this kind of hospitality ever that on my honeymoon trip. It's not wrong to say MakeMyTrip spoiled my honeymoon as I will not bring any good memory from this holiday in spite of all the trouble from day 1.

I clearly mentioned earlier that I want best accommodation with all respect starting from hotel booking to Cruise. For Cruise also I pay every time extra buck to upgrade my seat from premium (which is lower class) to Royal Class. I asked customization into my trip paid 58000 INR to get best accommodation which quite high compare to a normal trip for 4 days but in return I didn't get such accommodation.

Make My Trip applied an amazing amount of deductions that brought the original ticket price of $1,300 to a refund of $620. I begrudgingly complied, what else I can do against an international company? MMT agrees to deposit the funds in 3-10 business days. That was almost 3 weeks ago. For the past 4 days they send me multiple emails a day requesting authorization to process my payment of $502!!! Over $100 less than what was originally agreed upon. At this rate I will get $20 next summer.

I had to call multiple times to Mr. ** and only to hear back from him that he had to wait to hear back from the airlines booking team. BY the time, I heard back from his manager at 12 noon, the cost went up and ended up requesting my relatives to book a fresh tickets from Delhi to Chennai that costed us 50k. Just because, I trusted you guys, I had to pay 50k. If I had done booking myself, I should have used a common sense to have a good break in Delhi knowing that the Jet flies from a different terminal.

I also requested on April 4th to see on why MakeMyTrip booked tickets for my relatives with a very short break. MakeMyTrip folks blindly said that they couldn't get any availability on other flights. It is so funny that my relatives took the SpiceJet flight at Delhi (2:35 pm) which I would suppose MakeMyTrip should have booked at the first instance. Why one would book the connecting flight from Jet when you are flying from Srinagar to Delhi in SpiceJet??? These are the things MakeMyTrip should have considered while making booking for me. I have no idea on why these guys booked at Jet when there is a SpiceJet flight available at 2:35.

Inspite of me calling multiple times from the airport, all I heard from him was just absurd responses. I was expecting MakeMyTrip reps to give me confidence rather they were very arrogant today. This is unacceptable after paying 3.5 lacs for a trip. Actually, me, my wife and my kids are good with flying back to Hyderabad but it was for my in-laws who are aged and their grandchildren who are 4 and 9 years respectively who are stranded at the Srinagar Airport with no clue since all the booking was done through me. I lost complete trust from my in-laws and it was shame for me to leave the young kids stranded in the airport for hours together.

If I had not spoken to you guys, I could have managed talking to the airlines and made the rebooking with less penalty but I trusted you guys and it not only costed me 50k but also I lost trust from my family who insisted me to go through Cox and Kings but I made them to go for MakeMyTrip. I have made many travels myself but never been ditched like this before.. Please DONT DO ANY BOOKING from MakeMyTrip.

First of all, it started with him postponing the Cochin sightseeing for a later date, saying that from 17.00 onwards there is nothing to see in the city. We listened to him and let him drop us early at the hotel after which we had the whole evening to ourselves without any plans. The next day he dropped us at the houseboat departure point in Alleppey, which had been booked previously. On the way he took us to some museums, which were not in the itinerary. Thus, making us pay huge amounts of money on things that were not listed in the trip. This too was out of his own free will, perhaps gathering him commissions for bringing in tourists (I was accompanied by my non-Indian husband).

The next day when our houseboat trip was over and he had to pick us up from the location, he was late by almost an hour (his excuse was a flat tyre, which we had reasons to not believe) while we were standing waiting for him for ~1 hour in the heat at 34C. After that we were supposed to go to Kumarakom, which according to him was not a possibility (because Cochin still needed to be visited which he postponed saying the trip would remain unchanged!).

We had an argument with him about this and he then asked us to pay him some more money if we wanted to go to Kumarakom!! At this point, we were really worried that he would charge us no matter what we said. When we insisted that Kumarakom was something we had planned long time back, he tried to convince us that we will miss our plane if we did Kumarakom and Cochin together.

We took our chances and said we will do visit both places. But he still missed a lot of things in the itinerary, and maintained his stern stance of not caring. This was really very very annoying. Later on we visited some places after repeated coercion and still made it on time to the airport to catch our flight. Overall, the trip could have been much nicer without this guy hijacking the itinerary. Additionally as mentioned in the itinerary for the driver, we were supposed to be given water bottles on board which was never provided to us. These are only a few things that came to my notice. There could have been more anomalies on his part in the entire trip which are unknown to us.

I expected the team at MakeMyTrip to take the firm measures to ensure that this kind of nuisance doesn't trouble future travelers who book a trip with them. But they could not resolve the matter even after repeated communication. Later on they furnished false facts where they claimed that there was no fault on the part of the driver. These facts somehow indicate instead that I'm the one presenting false facts. I wouldn't advise anyone in the future to buy tours with MakeMyTrip. I have learnt my lesson.

Original Review: April 8, 2017

I made a online payment of RS.14070 through their site for my reserved hotel Alleppy Ramada and not getting any confirmation on the payment or updated voucher. I was keep on calling MakeMyTrip every day for 4 days and everyone says that they can see that I made the payment and I will get confirmation in next 24-48 hours. It was ongoing for 4 days and now someone said I will get a refund and I have to wait for another five days. I received a call from another person same day saying that he don't have any idea about refund and saying the same thing that I will get a confirmation in 24-48 hours. It is really frustrating. Never trust their words.

I called on the 25th and spoke to the agent to sort the return ticket for the 28th. Agent named Nupur promised to get back to me by today morning but in vain. It's 1600 hrs today and still no mail or call. Just want to warn people that they are only into making money and no service at all. If one has to call the airlines or hotels and sort things out then such companies should not be allowed to exist. I will take this to a higher level as there seems to be a glitch in their system and process due to which we as customers face the brunt. MakeMyTrip... you have just lost a customer and I am sure more will follow suit with the pathetic service provided by you.

After arguing and the service being total **, they sent me to talk to Air India to see what they could do. But their service was worse. They said I would have to pay 2400 rupees if I wanted to cancel my ticket. This has gotten me more furious than I already was because it made no sense! I had literally made my ticket a few minutes ago! So what happened to the 24 hour guarantee I was promised? In the end both agencies said they would do nothing about my issue and put no effort whatsoever in satisfying my needs leaving me to write this review. So I just wanted to let ALL of you know that MakeMyTrip is a total scam and does not know how to deal with their customers. Never again will I even bother doing business with them.

I traveled with my wife and 3 year old daughter. I was shocked to see the hotel when I arrived there and the Asian men who were around there in the hotel were looking at my wife like they have not seen any women in their life. Hope you have guessed the area now. Yes it was Thekka. Very nasty room and we had breakfast and went out. The hotel they initially booked were nearby and I decided to pop in and inquired about the vacancy. The receptionist informed me that the rooms were available. I was very much annoyed after hearing this. Had the travel agent come before me I would have spit on his face and slapped him. This is the way this travel company is operating. So be VERY VERY careful.

As a result, when I showed up to the airport 3 hours before what I expected was my actual flight time, I was told that I had missed my flight. Spicejet informed me, and gave me proof, that they had told MMT of this change, and MMT had simply failed to inform me or update the information on its so-called automated ticketing system.

I called up MMT and explained to them that I really needed to reach Guwahati to attend my friend's wedding, which I was about to miss entirely due to their error. They told me to book the earliest available flight and that they would reimburse me after investigating my case. I booked the earliest flight in consultation with MMT, and also asked them to reimburse me for one night's stay in Calcutta, for I had no place to stay, and they agreed. All of this ended up costing me nearly Rs 27K.

Since then I've called and emailed MMT several times and all of my pleas for help have fallen on deaf ears. I've been put on long 50 mins, 70 mins hold several times, and then my calls have been abruptly cut. Later I've been told that my case has been closed because they "could not reach the customer" (patently untrue--they haven't called or emailed me once), and still later, I was told that my case simply didn't exist! This is a company of liars and deceivers and I urge everyone reading this to not trust MMT for your bookings. Book directly with the airlines, as they will keep you abreast of any change, unlike MMT, which can totally ruin all of your travel plans and add onerously to your expenses.

But then when me and my husband reached goa on 28th Dec and went to the hotel for our check-in, for our surprise the person at the reception said "there is no booking from MakeMyTrip in your name." We were shocked. How could this be possible cause we have a confirmation voucher from MakeMyTrip and we even confirmed over the call with customer support.

We called MakeMyTrip to confirm about the same and they said "your booking got bounced", but how the ** we will come to know whether the booking is bounced or not until we received any notification from MakeMyTrip nor we have received any call from MakeMyTrip indicating that booking was not confirmed. Out of frustration we shouted at them and said that we will take a legal action against them and their response was like "do whatever you want". After threatening them, they said "we will manage some other resort for you" and we had to wait for 2 hours till all these things got sorted. Our entire day got wasted. Such a bad customer service. Guys, whoever read this review, it is a indication for them not to go for MakeMyTrip.

Today (30th Dec) when I looked at my bank statement online, I found the amount is debited by MakeMyTrip and by Yatra!! I called MakeMyTrip and they kept telling me that the booking was confirmed! I have to explain in detail that the webpage clearly mentioned booking cannot be completed and even gifted me Rs.100. After very long talk, the guy told me that they will check and call me after one day. I am worried that they will keep telling me the same that the booking was done properly and payment amount will be returned as is usual the case when we cancel flights, though in my case, the booking website was not functional.

Is there a way to prove that such message appeared on my PC about booking not being done and Rs.100 credited to my wallet as a compensation etc.?? If I can retrieve these pages, I can file a case against MakeMyTrip causing me inconvenience and time loss haggling with them etc. I strongly recommend not to believe in their websites messages and CHECK if they charged you even though the website they could not complete the booking.

Going through tickets I found that they had made spelling mistake in passenger name while booking flight tickets (I had provided passport copy at time of booking). I had to again call executives and run after them to get it rectified. If this was not enough, We again got taste of MakeMyTrip service in Dubai also. 23rd December was booked for Desert Safari. And below things followed:

There was delay in pick-up by 1 1/2 hours. Schedule pick-up time was 2:00 PM and pick-up was done at 3:30 PM. No message was passed that there would be delay in pickup. And we kept waiting for car at hotel reception. Travel Agent would say car will be there in 5 min and hang up. Our car was shared with other passengers at time of pick-up and drop. When it was a private transfer. At Desert Safari gate we were again made to wait for another one hour for 2nd car to come and take us inside. Due to late pick-up we did not get even 5 minutes of Dune Bashing and also missed sunset. We were again made to wait for 1 hour at Desert Safari gates for drop at hotel. Next day again we were made to wait 1 1/2 at reception for car to come and take us to Miracle Garden.

This is the kind of service MakeMyTrip people provides to senior citizens. And on top of that MakeMyTrip (Senior Executive - Service Delivery) was more worried about his Travel Agent getting upset. As I was calling Travel Agent continuously. He blindly believes on statement given by Travel Agent and says nothing like this happened. It seems for (Senior Executive - Service Delivery) his Travel Agents are everything. If you are from middle class family and can't afford Dubai trip every year, I would suggest you don't go with MakeMyTrip. Thanks MMT for spoiling our once in a life trip.

However MakeMyTrip did not give any confirmation on other bookings despite making the payment in full. This cause a lot of difficulty in our tour planning. The travel agents do understand these issues, every time there is new person, and then the agent who helped earlier is not available, not sure if it is true or they are lying. It is really it a very bad customer experience.

It's been now one and half month, Mr. ** is still making excuse and does not pick up my call. When I called up from unknown no., we had heated argument and now he says, "Get your booking cancelled and we will debit as per cancellation policy." So it means it is all blackmailing and fooling customer. I shall update you in due course of time, what and how do they treat customer and what action they take on such employee who fools customer.

Actually I told them my package include everything. I shown my mail but still they refused for sightseeing. Even I also called MakeMyTrip guy Mr Punit ** who booked my package but he was not helping me. He cut my call and ignoring my call. I did call to customer care. They were asking mail. How do I mail while travelling? I was really helpless. I was also a cash crunch. Cash was not available at ATM. When new booking package time they were calling me again and again and when actually we need help while travelling they didn't ask or help.

So I tried to reach them again and I got an update that my co-traveler's passport has an observation page so there may be a chance of visa rejection and she said if you're confident you can apply for the visa. There won't be any issue. So I thought of process the visa. As per Policy if observation page is there in Passport you cannot apply Schengen visa. It will get reject. But MakeMyTrip staff was not aware about that policy. After 2 days she called me back and said "we cannot process this because the Visa will get reject."

SO I thought of update the visa first before the trip and I postponed my trip. But MakeMyTrip staff forced me to take the trip for January 14th and they offered the trip for same amount. After 2 days they called me back and said there is a slight change in total cost and it was 2,16.000 (Almost 28000 Extra). I didn't feel that it's a slight change, so I asked 1 day time to plan my trip as the support and response from MakeMyTrip was poor. Next day I send a mail to them for refund the amount. They said there won't be any deduction as the trip was not finalized. After 2 days I got a mail from MakeMyTrip... I was shocked!!! They deducted 41,996 Rs as penalty.

When I called MakeMyTrip staff for inquiry and they denied whatever they said to me. I lost my cash and vacation only because of MakeMyTrip team unprofessional approach. I am planning to sue a legal case against them. I wasted my hour just arguing with them. They said "do whatever you want. This our policy." MakeMyTrip has to change their name as shylock finance. I never ever had such worst customer service. IT IS A GENUINE COMPLAINT.

They harassed me for hours together transferring my calls to several people and I had to explain my situation to every new person my call was transferred to. They confirmed to cancel my ticket. Next day, I again called and they harassed me again. I had to explain the entire situation again and again but they were just not willing to cancel. My husband rang them again and again they harassed him for an hour and said that there would be no refund as so they are not cancelling the ticket. Still we requested them to cancel ad after repeated requests and around 7 calls harassing us every time they cancelled our ticket and mailed us an email that there will be no refund.

I want to know why there will be no refund at all in a refundable ticket involving 6 flights. Then why did I purchase a refundable ticket? Why did they sell me a refundable ticket when I was supposed to get no refund? And why was I and my husband harassed so much. Being a professional, I was harassed and lost my time calling them so many times. I want a compensation for the refund as well as the harassment. Makemytrip is a fraud company. It has cheated me.

Then why the heck you people have tie ups if you can't co-ordinate with your airline partners mandatory for those purposes for which you are responsible only like refund and even don't know how to handle customers. Supervisor will start arguing and will give useless excuses which will not make any sense at all and all he will do is blame customer and airline people for not giving the update but can't take it as their fault as the customer who books flight with the site is their responsibility, not the airlines.

Wasted my hour just arguing. It is not the customer's fault too that the site has a communication barrier with the airlines and they should realize if a customer books a flight from this site, so they have to take their responsibility also regarding any change or refund in the flight especially for the refund purpose if they are only responsible. I don't want to give even one star also because they aren't worth of that too but as it is mandatory field so I'm forced to give. I'm done with this site. Company which is irresponsible and with worst customer service ever been through, all I can say.

List of concerns - Air flight delays/changes at the last minute, no prior information shared by MMT/travel agents. Travel itinerary was changed on adhoc basis. There was a flight delay from India due to which "Day 1" travel plan didn't happen as per the original itinerary. The revised travel plan was not shared with the passengers (day 1 moved to day 2) and most of the passengers were informed verbally about this change in the hotel reception lobby at Rome. Because of point no.1, less time was given to explore Italy ex - only 20 min given to cover Rome Colosseum. Only panoramic views were provided from coach. Also, only 45 min given to explore Leaning Tower of Pisa, reached the venue at 6:45 pm. A total hush hush affair. Reached destinations like Pisa when they were already closed.

At dinner time, air conditioning was intentionally not switched on. Happened twice at Rome and Pisa. Temperature were in range of 35, and very discomforting for the passengers. Hotel stay in Rome and Pisa were not comfortable. Basic facilities like kettle, toothbrush, etc. were not provided. 3 star standards were not maintained. Travel time from Rome to Pisa is 4 hr 15 min, but it took 5 hrs 30 min to complete this travel. Welcome travel kits as promised were not given - selfie stick, etc. to few passengers as promised. Air flight delays/changes at the last minute (till the last day), no prior information shared. One of the key concerns of many passengers. As per the original schedule, Jungfraujoch was supposed to happen in the morning and Interlaken later. This schedule was also changed. We spend like 1 hr in Interlaken in morning and 2nd half in Jungfraujoch. Time spent at Interlaken was too less and total waste.

On 26th July (Sunday), coach broke down around 11.30 am... approx 5 hrs wasted waiting for the new coach to arrive. Caused lot of inconvenience. Due to this the travel itinerary again changed due to which Brussels visit didn't happen as per the original itinerary. Paris (last destination) was supposed to be a 2 full day tour (city exploration & Disney), was compressed to one and half day only. In few hotel stays, WiFi was a paid facility (euro 8 per day), not free even in the hotel lobby, goes against the 3 star hotel standards. Though it was supposed to be a luxurious travel by coach, the toilets in the coach were never made accessible to the passengers. I would strongly recommend that "BE Aware" of their packages when you put your hard earned money on the table.

They have porters rather than professionals to take care and these blunt-headed fools only know how to drag you and complete their syllabus within a stipulated time come over what may not at all bothered for individual families and treating in a commanding voice all through. No managers, only at the briefing time, you will be fortunate to see them once and for all and rest you have to be on your own. Like in Havelock, after such a hurricane tour my kid became sick and we have to catch an auto rickshaw by coordinating with the hotel's persons and rush to the hospital for a medical check-up and no trace of MMT guys were found.

Low-cost hotel accommodation in Port Blair even after paying 87000 inr for the trip and most of the beautiful locations remained unrevealed due to their suppressing, like RED SKIN ISLAND, JOLLY BUOY ISLAND, etc. They will also not divulge about the beautiful places like NATURAL BRIDGE AND GLASS BOAT RIDING AT NEIL ISLAND for fetching money and will take you to all the normal boring places like submarine where you can't see anything. Even they came to know you are carrying a sick child, no signs of humanity will come from these bunch of monkeys and you have to identify and carry your luggage all through in every coastal jetty. Overall, everybody should be made alert about this group who are only sitting and displaying with the media to fetch money from guests.

I WILL NEVER BOOK FROM MAKE MY TRIP EVER AGAIN IN FUTURE AND WOULD LET EVERYONE KNOW THAT THESE PEOPLE ARE A BIG FRAUD. It is completely your system's fault and I have read all the complaints above and others have faced same problem as I have so it clearly indicates that there is some problem with the system. Believe it or not but bad mouth will affect your business. Even when I'm calling them they are saying manager is not on the floor, call later, I mean should you not keep one manager on the floor in shifts. Why do you guys say then 24/7 service.

Assured me of complimentary breakfast and made us look like fools when the new hotelier (Apollo) refused any talk with MMT whereas your customer care told me about a breakfast deal I didn't ask for it. Now you screwed up my holiday and all I want is refund back the money that I didn't get service for (a room a/c in apollo costs 965/- according to your website... by the way the a/c was non functional)... Kudos to the MMT for managing a show to cheat people of their money... You guys better be in good coordination with your hoteliers rather than suggesting to the customer that it's their fault as your other customer care rep did...

When I called customer care of MakeMyTrip to change my travel date they charged me around 3700 INR, despite the fact that ticket cost of new dates of travel is less than ticket cost of old date of travel. Ideally they should have refunded me some amount (or charge a little amount) but instead they overcharged me. Saying that we cannot consider the email that we sent you because of some technical issues.

The customer care executive didn’t know her stuff and wasted total 50 minutes of mine on an ISD call (they don't have toll free number for international calls). When I asked for the explanation about the overcharging she was saying that either pay the amount right now using the credit card or wait for a few days and someone from their backend team will get back to me. I couldn’t wait for a few days as I have to fly in next 60 hours. So I ended up overpaying, she finally told me that someone will get back to me but no one called me. I booked from #MakeMyTrip thinking that I will have peace of mind because they are the player in Indian travel industry only to realize that I booked with this #LootMyTrip and ended up having pieces of mind. I want the charges to be recalculated, charge breakdown, and refund against the overpayment.

Can Anyone tell me why the hell they have cancelled my 22 October 16 booking on their own when I have not ask for. Solutions by MMT: Their solutions since yesterday: Playing blame games with the customer. "Book another ticket for yourself." Wow. "We will be back in 24 hours." Its been more than that. No reply yet. Amazing. We did not get the update regarding rescheduling. I mean customers are fool asking you for rescheduling amount. Their executives do not find it important to check the reason behind any process. Telling us points which were not at all discussed on calls. These guys are filling their pockets making fool of customers by explaining them the PNR meanings, how re-scheduling actually works, coordination problem between them and indigo, explaining customers how things work.

Now my agony began. At the age of 65 years, I am being harassed to the core between Makemytrip.com and Air India. I was unable to proceed with the changes online and was asked to contact Makemytrip.com via an online message. So I called support number in Gurgaon, 0124-289 8747 and was on an IDD call for about 50 mins. from Singapore. The Singapore no. 800-101-3344 given on your website does not exist (wonder why it's still mentioned there).

The call was answered by executive Deepak, who after taking all details confirmed to me that the ticket change is possible and that I need to make a payment of Rs. 5411 as penalty charges for change in date (Rs. 2705 per passenger) and also that there is no difference in fares for the changed date. He confirmed twice that post making the payment. The return travel date would be changed to 21st Oct. 2016. So I went ahead and confirmed all details with him twice and post confirmation, made the payment of the said amount. You can cross check in accounts and also hear the recorded call.

Now, once everything was done, he suddenly tells me that since it took me some time to make the payment, the fare must have changed. Next, he tells me he is unable to get the fare from the airline and the fare must have changed and he will refund the amount I paid. I insisted that after confirming everything, how can he go back saying he will refund the amount of Rs. 5411, which I had anyways confirmed twice before making the payment.

After a lot of argument, he finally transferred the call to his floor supervisor Mr. Deepak **. Now this gentleman tells me a new thing that the validity of my ticket is only One Month as the fare was booked in the lower economy class. I was shocked to hear this now as at the time of booking it nowhere said any such validity of One month. Nor is the same mentioned in my ticket (please have a look at any of the tickets issued by Makemytrip.com). Now he says that if I need to change the dates I need to pay an amount of Rs. 30788 for two passengers (me and my husband for a one-way return date change) as the validity is of one month. If this was the case, why was I charged Rs. 5411 in the first place and confirmed twice that there is no extra charge towards the date change for that date and the revised ticket amount of Rs. 47395 sent to me via email.

I really don't understand where was it mentioned when I booked the ticket online that the validity of the ticket is of one month? If it was so, I would have given it a second thought before booking. No such choice is given at the time of booking. Makemytrip.com says it is one month and the same is fixed by Air India, so they can't do anything and you can speak to the airline directly. This is ridiculous. Why should I need to call them? I booked through Makemytrip.com and I was never informed about the validity of one month. If you are a medium through which we do the booking, it should be made clear to begin with. The site mentioned that it's a non-refundable ticket which I agree but there was no mention of any validity anywhere on the website nor on the ticket.

Just to check if Air India is able to help, I did call them up too, but they directed me to makemytrip.com as the booking was done through your website. So once again it left me with no choice but to write to senior officials so that something can be done in this regard. Please note I am very Senior Doctor (just retired from Maulana Azad Medical College) and really didn't want to waste so much time over this if it didn't concern me and I didn't feel cheated. My husband is also a very Senior Doctor and I would like to request Makemytrip.com to acknowledge the fact that we are senior citizens, stop harassing us and do the needful at the earliest.

Please honour what you commit and display on your website, or else we would be forced to approach the consumer court and Social Media and dissuade others from being a target for such kind of tactics employed by organizations like Makemytrip.com. My ticket details are: Booking ID: **. Current Date of Return Travel: 22.09.2016. Proposed date of Return Travel: 21.10.2016 (+ or 1 day). Please note I was confirmed that I need to only make a payment of Rs. 5411 towards the date change to 21.10.2016 and there are no other charges to be paid by me, post which I have made the payment which is reflecting in your system. I should not be expected to be penalised for a fault made by your agent. I am contactable on ** and my local contact no. here will be **. Hoping for a swift resolution to my grievance.

I had done all the procedures as I was asked by the two concerned customer care team members of both INDIGO AND MAKEMYTRIP. And also I was told my makemytrip team that my refund is getting processed and it will reflect in my account within 05th of September... but they didn't kept the word, and again I was asked by makemytrip team to send them my bank statement for their clarification. I asked my bank and they provided the same, and I send it to them. Then they called me and told that the format in which I have send the bank statement is not understandable for them, and was asked to send it in pdf format. Again I called my bank and they send me another statement in pdf format after repeated request from my side. And I send the same in their attached pdf format. Again their other customer care staff called me and said that they haven't received the statement.

Now also before writing this complaint, I send the same to their concerned portal. I don't know, whether these people are making us fool or not. I can attach the mail and sms from their side saying that the amount will be refunded back... but they are not keeping the word. Each and every time they are bringing with a new story for not refunding the amount. The mistake happened from my side by booking the ticket through makemytrip. I don't think that the makemytrip will refund the amount as they promised to me. Even the associated airlines cancelled the tickets and they assured me the full amount refund as they understood the mistake I have made.

They have not listen to me, and stick to "it's policy", then I said, "Ok then give me another package and adjust my amount there." But they again refuse. After a long discussion, they agree to refund me 14000 thousand instead of 44000 thousand. They mail me that your 30000 thousand will not be refunded by vendors. I told, "Ok then give me the details or receipt of my bookings of hotels and flight." But they refuse because they can't give me the proof.

Secondly when I was booking my package they told me several times that please send a mail for GO AHEAD FOR THE PACKAGE only then we can go ahead, so why they have not asked me for a mail regarding CANCELLED MY PACKAGE, rather they are more interested to cancel my package and kept my money. This helps me to fight against their own cancellation policy where there is only if I cancel my package then it is applicable not they, and for cancellation I have not send any mail, and now I'm going to file a case in consumer forum for the same issue.

We were regularly in contact with Monika regarding our trip. She promised and convinced that the trip wouldn't be cancelled at any cost. I kept calling Monika and her only response was "tension math lo ho jayega, we are checking on other options for you guys". After marking n no. of emails and messages, Gargi and Monika called us on 23rd August. The way they responded was too disappointing. We made a call to VFS helpline on 29th August 2016 to check the status. The status still shows "Application has been forwarded to embassy". As per Monika, 7 working days would be more than enough to get a visa but now it's been more than 19 days and still we are at the same place. How can MakeMyTrip hire such illiterates for this position to deal with customers like us. Because of her misguidance we have lost our money of RS.102,915 and RS.13000 for Visa process. Is Monika going to refund or MakeMyTrip?

Almost every day I am trying to reach her, no response at all. Her mobile is switched off. The entire MakeMyTrip is still not providing any update on this issue in-spite of dropping 100 emails. I tried reaching helpdesk n no. of times, but they end up with "We will get back to you on this." 1 lakh is a big amount for us and it is hard earned money. I have all the phone conversation of Monika whatever she promised us.

And I sent an email with full details which means attachments of bus ticket timing and e ticket but here they are saying "please see the mistake is from your side. Youre not there at 7:00 pm." In e ticket they did not mentioned anywhere without information. How I can know. In sms also they didn't mention. Worst people and worst service. Worst employees. Do not book any ticket through makemytrip. That is very fake. ** they pulling money from unknown people. I fully angry on them feeling so sad. Please, please, please, please do not book through makemytrip.com. Please find I'll attach my info about tickets.

Again I called MakeMyTrip.com and enquired about the ticket, the staff again has the same answer, it will be enquired and will reply with 7 days. Then I asked the staff that I wanted to talk to a supervisor. After holding half an hour, one of the supervisor took all the details and informed me that he will take it as priority and will issue the ticket soon. The supervisor confirmed to me that for any reason, if the ticket is not issued, it will be the responsibility of MakeMyTrip.com to issue the ticket, even if the flight cost is increased, as I have fully paid the ticket cost. He confirmed that the ticket will be issued.

Next day, one of the staff called and informed that the ticket is not issued and the booking got cancelled. The reason for not issuing the ticket was "my name is too long". They cannot issue the ticket on that name. While booking the system accepted the name. So the ticket is not issued and the fare is increased. They told they can issue the ticket with a higher fare. I asked them to give refund of my money. They informed that I will get refund in 7 days time.

Finally, I booked and get the ticket issued thru another Agency, for the same day, same flight, same AIRLINES, with same name, only the fare increased. Due to negligence of MakeMyTrip.com, I had to pay additional cost to book my ticket. The customer service staff answering the calls, does not know/understand the priority and importance of the matter, for any complaint they will tell it will be answered in 48 hours time, even if it is for travel or hotel booking within 10 hours or so. Very much disappointed with the service.

More astonishing fact that when I left MakeMyTrip site and gone to Skyscanner I find fare more less for 57000 and when I opted for a flight for same dates opted in MakeMyTrip site, I was shifted to Delta Airline site who confirmed my tickets for around 58000 rupees in dollars which I immediately booked. Really disgusting and annoying...

I did same and what these bastards gave me the reason that I booked 2 hotels at same day and same time. And as hotel booking dates has been gone so they can't refund my money. Now am in the process of filing dispute against this fraud with my credit card company and filing police complaint against this. Before making any transaction on Makemytrip please make sure that you won't get in the same situation like me. If you need evidence then contact me at: ** or E-Mail: **.

Also he had no clue when would they be relocated and operations would resume. He also had no clue if the Kolkata to Phuket offer is still valid. Zero product knowledge and zero customer service. This was seriously some pathetic customer service I have come across in a long time. I would strongly recommend everyone not to enter business with MMT at any cost. Very disappointing.

What I got for this high price was so bad service, first pickup-service, driver dropped us to wrong destination wrong hotel, after wasting 1.5 hours we reached correct hotel, which was actually very 3rd class hotel. (I don't know what do you provide for lower package.) Customer support was too poor. It took us almost 2 hours, to connect, explain and finally reach NO-CONCLUSION, they said we don't have choices, so we had to go ourselves out and book another hotel. It was another 3 star hotel, much better and with reasonable price, but our whole day was totally wasted, we could not go anywhere same day, it was already night and we were so tired. So we did practically nothing, just rest. Please stop selling packages if this is the level of service you provide. I tried to give my same honest feedback on their FB wall, but seems don't let it published. Sad.:)

Now it is the duty of MMT to compensate the loss at least 70% of the booking amount. it was a total nightmare for my family. MMT should have made some other arrangements to accommodate 4 members. But nothing was done. Horrible experience with MMT. Irresponsible behavior regarding customer's concern. We had also received SMS alert for the payment received from MMT as soon as the payment transferred from my HDFC Credit Card account as soon as the payment was deducted from our Credit Card account. Also refer the discussion with Mr. Avik **, Ref No. **. Kindly arrange for the full refund of Booking amount Rs. 1,10,040.00 immediately. Hope MMT will understand our situation, and compensate the loss.

I made the mistake of booking another group tour for myself to Kashmir through Ravi **. I was told that there would be 30-40 persons in the group – travelling and sight seeing would be as a group and hotels would be different for different packages. When I reached Srinagar, I came to know that I was the only person for the package/itinerary given to me as a group tour. I was alone during the entire trip. Clarifications given by Ravi ** made no sense at all. I asked the management of MMT, “Does it make sense to leave a single lady alone for travelling and sightseeing in Kashmir.” In my opinion, people should at least think twice before booking a tour with MMT. They are least bothered after receiving payment. Moreover, if a person holding managerial position has no knowledge about the trips, what we can expect from junior staff of MMT. I would want as many people as possible to learn from mistakes made by me.

How can anyone be so stupid to think that the luggage would be left behind during vacation and we will be travelling with only hand baggage. That was not the end. On reaching the airport we realized that the agent booked us on 1:00 am flight from Delhi to Bangalore when our chartered flight from Leh to Delhi was 9:00 am in the morning. We were expected to travel from DELHI TO BANGALORE EVEN WITHOUT THEIR CHARTERED REACHING Delhi. Our repeated calls were shuttled from one department to another saying they are not responsible for it. We were stranded for 6hrs at the airport facing lots of mental stress and trying to get the issue resolved.

Finally we did current booking paying an exorbitant amount from our pocket in spite of paying MakeMyTrip Lakhs of rupees for our holiday package and travelled home. We were told we would our money would be refunded once we provide the booking voucher and boarding cards. WE HAVE done the same but it's a month now that MakeMyTrip has not got back to us by mail or phone and neither refunded the money. The mental harassment and the torture have made our trip a nightmare. It should be called as MAKEMYTRIP A HELL AND NOT MAKEMYTRIP MEMORABLE.

Regarding resolution of customer queries during package trip: MMT has not provided dedicated number to us, and I have been trying from day 1 regarding cab facility dissatisfaction to MMT, and I have discussed my problem to 5-6 persons, but nobody has reverted to me for continuous 3 days. Person who is on trip and found such problems and even then takes 3 days for no resolution from MMT - think how this created dissatisfaction when we have paid all money and we are now helpless.

Regarding cab driver: Cab driver has not guided us properly and even then there has been difference between the itinerary list available with them and itinerary list provided to us. Why there is no transparency as we have paid INR 55000 to MMT for all the itinerary but many spots has not been covered because of the following: cab driver has not same itinerary spots to be covered as was provided to us - no transparency and cheating.

Cab driver has not guided us how much time to be spent at each place and we are under impression that all spots would be covered and due to this we are not able to cover below places: Namdroling Nyingmapa Monastery at Mysore, Avalanche Valley at Ooty, Mukerti National Park at Ooty, Bear Shola Falls at Kodaikanal, Kodaikanal Solar Observatory at Kodaikanal, Water Bird Sanctuary at Rameshwaram, Sea World Aquarium at Rameshwaram, Thirumalai Nayakar Mahal at Madurai, Koodal Azhagar Temple at Madurai, Thirupparamkunram Murugan Temple at Madurai.

Cab driver has not behaved properly and sometimes they indirectly showed money minded nature and which ultimately created hot talks with driver and interestingly MMT has not provided dedicated number for giving at once resolution. We are not bound to provide lunch / dinner to cab driver and when at two times we have paid for lunch & tea for driver as per our wish. Driver behaved properly but at 3rd time, we have not paid for driver lunch, then driver becomes rude & this affects the atmosphere. Due to this I have got changed cab driver from Mr ** to Mr ** on 15th June.

Regarding Hotels arrangement by MMT: Hotels arranged at Mysore, Ooty, Kodaikanal was very poor as there was foul smell, carpets / bed sheets / towels provided was very dirty, spiders coming in Ooty and in fact I had got changed the hotel in Ooty from La Flora Amberley Resort to Hotel Lake View on 14th June due to very bad experience after continuous phone chat with MMT for 89 minutes & 27 seconds from 10.16 pm to 11.46 pm on ** - think person going outside, how he felt when he is struggling for getting resolution in mid-night. I had to spend in Mysore due to MMT has not provided any resolution for continuous 3 days. In Kodaikanal, I have not been provided other hotel in-spite of discussion.

Why is this happening to customer who has paid all money in advance and now left at mercy of God? If MMT deals in tourism package services, then it has to provide good service. Otherwise, this may affect its image very badly in the customer minds in spite of taking all money in advance. MMT has not called us taking initiative that how customer feels during package - whether any problems is facing. In fact MMT should call customer in advance and ask whether any problem is facing and should provide dedicated number for immediate resolution.

Travelling from Gangtok to Lachung, the travel permit was not given to my parents which is risky. On the way the roads were blocked to landslides and my parents had to spent 14 hours in the vehicle with some unknown passengers. Whole night they spent in the car itself with no food and water supply. The baby was having breathing problems in the car, there was no medical facility available. Parents having blood pressure problems were not able to sleep due this critical condition. Everyone tried to reach MakeMyTrip team, but not a single person responded. My father had been hospitalised after the trip for 2 weeks. All the tourist attraction spots were boring and other spots covered by other travel agents were missed in our itinerary. I do not recommend this trip to anybody nor do I suggest to go through MakeMyTrip.

We are still trying to lodge a customer complaint on their portal but no one taking any action and all the employees are just beating around the bush. Not a single person is concerned from their side, unlike the times they call you hundred times for the payment. Readers, please note there could have been a loss of life in this situation. Be careful and don't ever rely on MakeMyTrip.

I called the customer care after 10 days and asked for my refund. They told me that 2030 is the amount for which they have initiated for refund and same would be credited to my account in 3 working days as there is TAT that they follow. After another 7 days, I called and I was told that the refund is still not approved by the finance department and they have escalated the issue and soon I would get my refund.

After another 7 days, I called in to check the status of my claim and this time I make sure I message them on Facebook as well and after that within a day I got Rs101 as my claim settlement amount. I was so shocked to see Rs101 instead of that fact that I booked 4 Rooms for a total amount of 8800 and what they refund me for one room is Rs101. Worst experience and worst customer service. They have eat your money and won't give you room or flight as you booked and you will regret later. If you don't believe me go ahead and experience yourself.

After repeated calls to MMT from Gangtok they just managed to change the room with somewhat better view and better space. But still with tasteless food and limited quantity (for calling themselves providing a Buffet dinner). So overall please don't book through MakeMyTrip. It's just waste of money for what they are committing.

After several minutes of conversation, the MMT rep says, that the required dates are not available and therefore has to be cancelled and new booking has to be done in another airline (Etihad airways). The cancellation charge is about 19,000. I have already paid about Rs 1,40,000 for two tickets. I asked the rep whether this amount can be adjusted for the new booking. They said NO. The rep said the refund will be made only after 10 days in my Bank account. Hoping that will take place I paid another Rs 1,40,000 to buy us tickets. Then comes my ordeal to get the refund.

After 7 working days (excluding the holidays) no refund was made. I called them by phone and also made escalation through email. The autoreply, every time it says, "the issue will be resolved in the next 7 days". 15 days gone, no refund. I made a call. They promised the refund will come within another 10 days. 30 days gone, no refund. I called and emailed. 40 days gone, no refund. I called them and emailed. Only after 45 days I got the refund. What a horrible experience! I request that anyone who would like to have a pleasant travel, NEVER book a ticket in MakeMyTrip.

My second frustrating experience is in date change from USA. During my return journey from USA, again I was in need of date change in the new booking. I made an international call to MMT for date change. Dialing and waiting for the response through numerous call transfer really will test anyone's patience. It took nearly 45 minutes in phone to hear human voice. In the first call the MMT rep informed me that they are going to work out the fare difference for the new date and asked me to call back after 24 hours. I called the same number, and after another 40 minutes of waiting the MMT informed me that they cannot anything now and I have to contact the Airline directly.

I also made an escalation in the complaint in my MMT account I have in the web portal. I told the MMT rep, that I pay service charge to MMT and why should I directly contact the airline. The MMT rep after a moment told me that she will call back to my USA number after working the fare difference. I made this kind of calls 3 times. But there was never call from MMT. I got only automated replies in my email that the issue will be solved within 7 days (4 such mails). I am pretty sure by this time that MMT will not help me. I contacted the Airline directly. In one telephone call of 5 minutes they rescheduled my date and I paid the fare difference (though very high). The reader must by this time should have learned the moral of the story: Never, ever go to MMT to book any ticket.

After insisting the call was then escalated to a supervisor Mr. Anupam ** who informed me that he would retry the booking from his seller team. After a long hold he returned back stating that the team did not answer the call. When I asked now what would be a solution to this he conveniently dropped the call and never called back. I am completely stranded with my money gone and no bookings done. THIS IS ABSOLUTELY ATROCIOUS!!!

When we asked for air and train tickets in China we were told it will be handed over by their partners in China but local tour operators never handed over the tickets. When we landed in airport...there were no pickup organized because tour guide was waiting at wrong terminal. So group of almost 28 tourists had to wait at Beijing airport for almost 2 ½ hrs. Two ladies who came alone from Calcutta via Bangkok had to take taxi and go to hotel and to their horror they were told by hotel reception that they don’t have booking in hotel. IN PUBLIC INTEREST - I WOULD LIKE TO SAY DO NOT GO WITH MAKEMYTRIP FOR YOUR TRAVEL SUPPORT.

So sad to say, this transaction has not been completed before leaving my office. While I'm on the process of billing through online, He drop off the call and put my transactions on hold. At night when I reached home, I continue calling your customer service again and there I got another one who completed my request and do the re-scheduling of flights, Though he is not much efficient, but he did a great job to assist. With this incident, I therefore conclude that MakeMyTrip management has to review your agents' characters and ensure they have good moral values and always treat your customer with respect at all times. I do hope this won't repeat in future.

When I called them to rebook, it took me 1 hour every time to get to them and every time they would disconnect the call or tell me that they will call me, and I would never get any call! I was able to connect one time after 15 days of trying and they said the fare difference is 1800 dollars! I was getting a new ticket for same route for 1000 dollars, so I decided to buy that, and now I am trying to rebook my ticket, but 5 times they have told me that they will call me back as they are not able to look at the fares, and I never get any call back.

Customer Service reps are not only rude but also extremely unhelpful. Tears well up in my eyes when I have to think about dealing with MMT. If I could warn everyone from top of a roof then I would to not book anything through this company. It is so much easier to book directly from airline. If my call gets through then they say the fare is not available and after 2 weeks, my rebooking date will be past. I could have donated these 2000 dollars instead of booking something through this company! Stay away guys and I wish I could get some of my money back!

It was chilling cold and we had to find a new hotel at the earliest as few old members were there in our family as well. Hotel guy refused to refund as booking was made online. We went out of that place and somehow with difficulty we found another hotel. In spite of continuous escalations MakeMyTrip didn't process our refund. We kept on telling their difficult to connect customer care that we didn't get what was committed on your site and they kept on telling us, "we have escalated." Horrible.

The above has convinced me that the business ethics of MMT are suspect, their processes spurious and customer unfriendly. Once I am through with some work in hand, I intend to take them to consumer forum and write on all possible social forum exposing their business ethics. They have already lost around 70 persons going to Kashmir who checked up with me. They have, obviously, lost me and my family as the customers for all times to come.

We had paid for 5 star hotels but the hotel in Srinagar was clearly not a five-star hotel but not that bad. The Grand Mumtaz in Pahalgam was a dump. The commode leaked water to the floor, there were cockroaches in the room and bed sheets were very dirty. Upon our return to Gurgaon I tried to call to complain but same story no one returned my calls. I feel that MakeMyTrip people have cheated us by promising 5 star accommodation and providing one star hotel in Pahalgam. Putting us through lot of stress by not communicating the details of the trip and providing lousy service. I had filled their survey they sent but no one contacted me about my complain and I was not surprised. Based on the TV ads I used to think that it was a good company to deal with but now I understand that I should not believe their propaganda.

I live in Germany. I had called to MakeMyTrip customer care from here and spend three days about 2 hours over phone to solve this issue. I have called 6 times and spoke to 6 different people. Few of them said straight away that the name change cannot be done and I have to cancel and rebook the ticket with penalties. What is this nonsense? Their system does not allow me to enter complete name and why I have to cancel the ticket and rebook it with penalties? Finally one girl from MakeMyTrip customer care clarified by calling to Lufthansa that since the Infant does not occupy seat in Flight, there will not be any issue with name. Then again I called to Lufthansa and they clarified me the same.

I had also raised the Complaint and they closed the ticket after two days, by mentioning comment that the name change cannot be done and I have to cancel the ticket and rebook it with correct. Is there any sense in this answer? First time itself, the system did not allow me to enter more than 30 characters of name and how the second time it will get accept me to enter? I had been using MakeMyTrip since many years. Now I personally suggest, please do not use MakeMyTrip website. The issues will not get solved soon and at all. This is the way they respond to the complaints and calls. I will not use this website any more in my life.

2 days before the flight I was told that the KL-Mumbai flight that was originally supposed to depart at 9AM was no longer in operation and they had been automatically booked into a flight at 11:30 PM!!! This meant the wait period for them at Kuala Lumpur would be 20 hours!! Now the first thing that came to mind was why were we told so late about this and don't they look at passenger age before giving such wonderful travel changes at the last minute.

I booked them into a transit hotel (Sama sama) at Kuala Lumpur airport for 15 hours. Obviously had to pay for the hotel charges for no reason at all. There my parents met another elderly couple who had been given the hotel stay by their airline agent because the travel wait was in excess of 12 hours. It had not happened automatically in the case of my parents. After I got home after dropping my parents at Sydney airport I got on to the phone with MakeMyTrip asking for reimbursement of the charges that I paid for the transit hotel booking at Kuala Lumpur airport.

I had absolutely no clue what was to happen to me in dealing with them. The first call went on and on and they read me the rules when they reimburse and all of them were in my favour. The manager assured me he will look into it and will get it reimbursed. From that point it was chaos galore. They never got back to me until I called again, this time there was a new guy on the phone so here I was explaining the full story to him again... and I get the same response, "We will get back to you in 48 hours..."

I was also asked to write to Malaysian airlines which I did keeping MakeMyTrip in 'cc' on that email. It was apparently 48 hours from there that someone was to get back tome. I think at a 100 of such 48 hours have gone by but no one at MakeMyTrip has got back to me. Then I called at least 4-5 times and every time the same thing happened. The original so-called manager did not bother calling me back or responding to any emails that I sent.

Just 2 days ago I got an email from MakeMyTrip which said, "We tried contacting you but could not, hence we are closing the case." I mean, man give me a break. "Closing the case", how can a customers case be closed if it was never handled and no communication happened to the customer. There was only communication from the customer.

I would sincerely urge people out there to read my experience and think twice about making their travel plans with MakeMyTrip. The customer service is not up to the mark, people seem less connected with the customer let alone solving the customer issues. The manager never got back to me after the initial bit a heroic discussion that he had. He was always busy on calls whenever I insisted on speaking to him. I have all documents and proofs of my emails etc. with MakeMyTrip with me.

Nobody from MakeMyTrip even talked to us throughout the trip even though they were aware of the problem we had on arrival from Varanasi. Only one person Mr. ** from the agency called me few times to check on us. We had to deal with this bad driver for 5 full days and after spending 2 lakhs, I feel it was a waste of time and money. Till now no one from MakeMyTrip has asked for any sort of feedback from me. I will never use MakeMyTrip again and also will never recommend to anybody from my side.

We chased up with Makemytrip on the day and till today to get a refund, but they do not seem to care. My son wasn't able to board the flight because of makemytrip agent's fault. But makemytrip, is not bothered to return my call. Everytime I call they log a ticket and say someone will revert back in 24 hours, but no one has bothered calling back. I have full details of all calls I made with reference numbers. If anyone could be able to help me get this refund, it will be highly appreciated. I'll recommend people to stay away from Makemytrip, they are dodgy.

After reaching on 24th March at Mahabaleshwar, Saj Resort said the booking was cancelled and they informed MMT via email on 19th March. They even forwarded me the cancellation email. Due to the incompetence of MMT in informing us that cancellation has been cancelled, my family with 2 year old daughter ended-up on the road for like 5-6 hours...hot, humid climate. Due to Holy Weekend, we couldn't get anything and ended up spending 10k+ and returned back to Bombay same night. Absolutely poor service from MMT. Please keep yourself away from MakeMyTrip Services.

Last year I also booked a domestic flight within India. I was ready to book online, and they were offering similar discount. However last minute I had question about luggage so I called their office. They increased the price, and then would not even give me $50 towards next booking (because apparently it was only for online bookings). When I asked the agent why he did not guide me to book online after answering my luggage question, the agent was rude enough to tell me that I never asked. What kind of answer is that? Calling their company afterwards to escalate was useless, and I gave up. Needless to say, I will not be using MakeMyTrip again.

We didn't agree to it as it looked like breach of customer trust, so, asked for their policy and if this technical glitch is already made public (through net or media). But MakeMyTrip is not looking to make it public and was fine with acceptance in mail only. As we didn't trust the company we didn't give our consent for which they went ahead and cancelled our booking quite aggressively. I requested their CEO (Mr. Deep Kalra) in email (refer trailing mails for your reference) to look into the matter urgently but didn't get any response from him, but their management conveyed us that they can't do anything on this and their decision is final.

Please note that it is NOT matter of money but of sheer control with no accountability these eCommerce companies wanted to have over customers. We can feel that even if you've confirmed booking through MakeMyTrip we can get mail anytime that it is not yet confirmed. Had MakeMyTrip accepted their technical glitch publicly I would have given my consent for cancellation. I can understand it would raise question over their quality and services but if they're really ethical and gutsy then they should.

I know that my daughter-in-law got few calls on first couple of days but at that time she was not in position to talk, but later on when she approached MakeMyTrip for help and arranging air tickets back home etc., MakeMyTrip officials people stopped answering her calls. My daughter-in-law used to get calls from Kritika ** from MakeMyTrip head office if any help is required, but when she asked for help, she stopped talking. So the calls were just made for the sake of name. Is this the right way to deal with the customers? I would like to ask the leadership team and management team of MakeMyTrip that you take the money well in advance from customer, you have your organizational friendly policies where only organization is at Win situation, so WHY MakeMyTrip DON'T HAVE ANYTHING WHEN SUCH ACCIDENTS OCCUR. Where customer should go and ask for help.

Due to rash driving of that un-experienced driver, my son has got hip bone fracture and multiple facial bone fractures and he is going to be on bed for another 6 months. MakeMyTrip has spoiled his life and our lives as well. It just means that whether a customer lives or dies, MakeMyTrip need money which is always paid upfront. Right? Shame on you!! This is worst level of service one can ever receive. Pathetic!!! Now I want MakeMyTrip to refund entire vacation of Rs 51K along with the hospital expenses and extra travel expenses that were insured.

So I called the customer care to use that coupon as it didn't allow me online. The person said if I have to use the coupon then I have to book it only through the representative. It does not work online (I was like," What **"). I thought, now it make sense to cancel what I booked online and book it through you, then answer was, "The ticket through us is $30 more per person than online" (and it was just in 5 -10 min of time when I booked ticket). So the math goes like this, two person I have to pay $60 more and then get $50 discount, so that I end up paying $10 more than what I booked online.

Meanwhile the person, "Shall I go ahead and book sir!!" (Again I was like, "What **"). Now it makes more sense not to use the coupon. I asked to process the ticket which I booked online. She took all the information for the passengers and never asked passport details while booking. In the confirmation email I read I need to send the passport details to get the e-ticket. So I figured out I didn't give the passport details and that's why I didn't get the e-ticket. I called them to give passport details (and this was within 24 hours). The person on call said, "Sir, now the ticket price have increased so you will have to pay the difference of $300 per person (and again I was like**).

I already got the reservation number. All I need is the e-ticket. Person: "No, sir you will have to pay the difference to get the e-ticket." And finally I said, "Forget it. Cancel my ticket and give me my money back", and within a moment she said, "OK, sir!" (as if she was waiting me to cancel the ticket). I thought now it's over and I will never book a ticket from these guys. But had another worst thing coming, after 48 hours they only deposited my half money to the credit account. So I had to call twice to get my whole money back almost after 3 days.

It doesn't appear that it's been planned well by them, and you can sit and relax. Please READ EVERYTHING THEY SEND AND IF SATISFIED THEN ONLY BOOK IT. However some of the information will not be available beforehand but you will only get to know when you will receive vouchers as chargeable check-in, etc., etc. It has been disappointing to stand on road while waiting for the time to check in the hotel.

We also booked a bus through them which after searching for this station for 2 hrs found the bus that was an hour late and was not safe for any human to get on. It was barely upright, so smashed up and banged up you'd swear it would never get to its destination 5hrs away. The driver was falling asleep at the wheel and the whole thing was just completely scary. We could not get on this and when we complained about the level of transport, we're refused a refund and then strung along with countless emails. Rather find a travel agent and go and speak to them personally as that worked out perfectly for us alternatively chat to people that know the trains and buses that can assist you with booking online directly with them NOT MakeMyTrip.com.

All the tour guides we were assigned tried to scam us. They'd frame it like, "Oh, would you like to see traditional painting styles" or "Oh, would you like to see how traditional gems are made." Well yea, of course we would. Then they would lead us into a shop where people would just aggressively, AGGRESSIVELY try to sell us things and not let us leave. I'm Indian, I've shopped in India plenty of times because I have a lot of family still in India. But even for me, and my parents that had been brought up in India, this was too aggressive. We lost so much time that we would have rather spent seeing monuments.

Then our driver kept taking us to the worst places to eat. He'd claim that this was the ONLY restaurant for miles and if we didn't eat here we wouldn't have any food for hours. So clearly a lie. He would refuse to take us any place else. The restaurants we went to were such low quality and the prices were 10x what they would have been anywhere else. So we were paying outrageous prices, for really horrible food. It's not like we stiffed him on tips either, we gave him like an extra $500 rupees each day. He clearly had some sort of deal with these restaurants where if he brought them customers he'd get a free meal or something.

Day 4: Aleppi houseboat. We were supposed to reach by 12 noon, instead thanks to the driver we reached at 1400 hrs. Here too, manager of houseboat told us that there was no booking in our name. It emerged that our name was wrongly given by the agency of Nashik. It took 2 terrible hours and long wait to senior citizens like us and we lost our two precious hours. All this while driver was furious at us and did not understand Hindi or English. Day 5: Started for Trivandrum. Being Monday, museum was closed and this too was a brutal shock. Why was it planned when it was known that it is closed on Mondays?? Driver was not willing to come with us anywhere and he didn't even have any program list whatsoever. He only would pick us up from the hotel and would drop us back to hotel. He refused to show us Padmanabhan temple and refused to come to the market.

We are very disappointed and suffered mental agony throughout the trip which was supposed to be pleasant for us. There was no follow-up call from your end at all and we were left to our own fate. I demand Rs. 15000 as compensation as a brutal treatment of my parents and written apology from your end. Disappointed daughter of an aggrieved Sr. citizen.

They had no clue about that and they said that they will arrange for another hotels as soon as possible but I never heard from them till 28th Jan 2015. Before continuing with this incident, I would also like to apprise what happened in Jodhpur. I reached at Jodhpur on 27th Dec 2015 and once I reached Hotel, they said that they are already sold out and they informed the same to MakeMyTrip but MakeMyTrip again never informed me about the same (even I received a reminder mail from MakeMyTrip a day before to apprise me about my confirmed hotel booking). I called up MakeMyTrip team and informed them about the issue, they again had no clue and told me to wait for 15-20 mins so that they can make alternate arrangements. I waited for an hour with my family in my car but I didn't hear anything from them. I called them up again after an hour and the response was same but no action.

I called up for around 5-6 times and waited till 6 in the evening but there was no response from MakeMyTrip and I was forced to stay in my car with my family. Then I decided to make the alternate arrangements myself and asked my friend to book another hotel in Jodhpur for 27th Dec 2015 (since all hotels were booked already, I could not manage to book 2 nights in a single hotel and I had to book 2 different hotels for one night each). Once I found the hotel, I received a call my MakeMyTrip and I informed them that since they could not provide the alternate arrangement, I have booked the hotel myself and the person said that they are sorry and they will pay for the extra amount and I also received an email from him in this regard. But they completely ruined my whole day in Jodhpur.

Now coming back to Udaipur case, since I had to face a lot in Jodhpur, I decided to escalate the issue of Udaipur hotel and called up the MakeMyTrip team again and they said that they are making alternate arrangements. Till 29th, I didn't hear anything from them and then I received a call and they offered me with couple of third class hotels that I decided not to accept and asked them to offer some good alternates but I again didn't hear from them. Keeping the Jodhpur experience in my mind, I decided to book another hotel in Udaipur to avoid any inconvenience and later I received a call from MakeMyTrip. I informed them that I have booked another hotel as the hotels offered by them are all of very poor quality.

The person from MakeMyTrip said that they will refund the additional payment I made for Udaipur booking. I asked him to drop an email to me in this regard but rather than dropping an email, they sent me a msg stating that my booking has been cancelled and they are refunding 100% amount. Then I again called them up and asked them why they have sent this message when I didn't cancel the booking but agreed to the promise of payment of additional amount made to me by MakeMyTrip over call. MakeMyTrip team asked me to wait for 72 hours to review the call and after 72 hours, when I called them up, they said that booking was canceled by you over call and we never promised of making additional payment and it is not our policy (please note that I have email from MakeMyTrip for Jodhpur hotel where they promised to make additional payment).

When I asked them to provide the call details, they had no clues. I again called them up but they hung up the phone. Then I asked them if I cancelled the booking why they are refunding 100%, why not as per the terms mentioned in the confirmation voucher, but they again ignored my question. I am a regular customer of MakeMyTrip and never had such experience earlier but this time they completely ruined my vacations. I had to waste my 7 hours in Jodhpur waiting for MakeMyTrip alternate arrangements (that they didn't make) and more than 6-7 hours talking with MakeMyTrip and then I had to pay almost double money for hotels bookings. I just want to teach these frauds a lessons so that others should not suffer because of their unprofessional behavior. Thanks.

So please refund me the whole ticket amount of 2 passengers who unable to travel i.e. (Rs. 2137 Each ) so for two person Rs. 4274/- & Extra charges by SpiceJet Rs. 4500/-. So Total amount = Rs. 8774/-. I have contacted SpiceJet for not updating about the flight prepone on that. They reply that MMT has not updated the contact no. in proper way. They updated like **. That's why I didn't get any intimation from them. I have complaint MMT, but now they are not responding.

It's been almost two months now and they have still not refunded the money and whenever they call Make my trip they are just transferring the call to different departments and keeping on hold for 6 hours daily. My friend is calling them on daily basis, however Make my trip are not willing to refund his money nor are they giving any information about what's happening about the complaint. It's still an ongoing issue and they are going to take legal action against this Company. So friends, kindly be aware of Make my trip and share this incident to your loved ones so that they don't fall into their trap. I have boycotted this company forever, hope you'll be aware of it and stop using its services before you also get cheated.

Now today after 5 days I happen to check the status as I requested for change of the guest name of the deluxe room. None of the request was taken and in fact got a shocked after seeing status as wait-listed. It was not intimated to us nor even called and informed. Should this happen on the date of traveling what would you do. This is a very irresponsible behavior by MakeMyTrip and I won't dare to book any rooms or flight from this site anymore. I called up today at night to know the reason and the customer care hung up the call without giving any explanation.

In fact their website clearly mentions following statement in their policy "All refunds are processed by the method of payment used in the initial transaction, except in the case of cash payments where the refund is processed through cheque or online transfer." but still this people insisting for refund only through future travel vouchers. I didn't expected such cheating from MakeMyTrip for refund due to cancellations from their side.

Surprisingly, I then realized it's not only me but several others who faced these situations and this is what MakeMyTrip.com responded to 1 of them. "On reviewing the logs, the previous sessions (of checking/selecting multiple flights) were still on and you paid for the wrong session (evening flight). You should have closed the app every time to check a different flight." So if we want to check various options, we have to exit the app after selecting any flight and before selecting the next option available.

This is ridiculous. If there is a software glitch, the owner should have the courage to step up, accept mistake and correct the bug in the app. It's been over a week & it seems their glitches are 'sponsored' through our money. High time the real meaning of what customer support & service is identified by companies. Why should users pay extra for their glitches? #cheaters #travel #banmakemytrip MakeMyTrip.com

When we presented the e-Ticket at the Jet Airways Boarding counter before 2 hours of flight, they are not able to pull any information of our ticket in their system and they said they didn't received any payment for the e-ticket which we given. From the Airport I tried calling the MakeMyTrip customer service multiple times and finally after one and half hours of hardness I got hold of a person. I simply given my confirmation number and asked the status and he said everything looks good on our ticket and we can travel. Then I informed him about the problem that nice representative put my call on hold and the line got disconnected after few minutes.

Again after a hour of try I got connected to customer service and this time I directly said the problem and they coolly said your ticket got cancelled. MakeMyTrip persons itself not sure about the information then how come I can make sure their confirmation is genuine or not. When I asked about the cancellation information, they said they will raise a ticket and will get back to me in 3 days where my flight is in next 30 mins. When I asked about whether the refund has been initiated, they said it's not and they will raise a ticket and will get it done by 7-10 working days.

Today is 27th October 2015 and I send them mail with number of times but they are not replying. I am sending my email as well as bank account statement. I belongs to middle class family and we can't afford even airline ticket. Somehow this is my mother's income which I spend to buy ticket because I got scholarship to study in Budapest, I travel to Budapest, hungry.

I found MakeMyTrip fraud and liars because I talked to Customer Care a number of times regarding my money. One Customer Care executive he forced me to stay online for 20 minutes because I was insisting them to return my money. Because I belong to middle class family, the last thing I can do with this company is to CURSE THEM FOR EVERYTHING and in coming future cannot travel using this portal IF I AFFORD.

You guys have not only ruined my holiday but you ruined my honeymoon that's a lifelong memory. Today as well I've called you multiple times to get back my passport as I've planned another trip. I want to know when my visa was rejected on 11th why was I updated on 17th Aug. You left me no other option to plan anywhere else. Please send my passport priority as I've to travel on 20th Aug. I will be filing a legal case in consumer court against makemytrip for misguiding and not providing services when needed after the whole amount was paid. MAKE MY TRIP. TOTALLY FRAUD COMPANY.

On the top of that I had to pay another 200 directly to the hotel as taxes. For a night's stay in a dungeon worth 1500, I end up paying 4000. Now I am totally depressed when I think of how MakeMyTrip cheated me. Please beware of the rates whenever you book rooms through MakeMyTrip. It is not cheap as they claim. They cheat you. THESE GUYS ARE CHEAP.

Since then I am regularly contacting MakeMyTrip and they put me on hold every time or transfer the call after hearing all my grievances, and in the last hangs up the call by saying, "We will call you back within 24 hours." I must have spoke to up till now 20 agents and more than 18 hrs of call time wasted on them, just in the end listen that "We are sorry," the Transaero Airlines not responding to their call.

Friends, now the best part is this. The airline in which they suppose to fly on 9th Oct. became unoperational on its own on that day, and they started mailing me with intimation to MakeMyTrip for restoring the new dates. Though they are aware of the facts, even then they started cheating and do not want to resolve the issue. My request was to them that this is not my fault whether the airlines get bankrupt or not picking up their call. Why the passenger should suffer? But still they are not bothered, and not calling me and sorting out the problem. For how long should I wait for their response? 5/7/10/15/30 days and my family should stay back in New York at the anticipation that we will get the alternative option from the agency. Just ridiculous... hardcore people.

These stupids were never processed the refund and simply hiding the thing. After 15 days I again asked for the status this time with strict then they realized they're cheating and done the refund. Please think all the people will never keep tracking the things. What happened if I didn't ask for that again and again, I will never get my money back. And when I ask for the proof which says that the refund was happened on 15 days back and they denied to show the receipts. So all in all, please don't book anything using MakeMyTrip.com. A=They are cheaters and looters. Even if they book then they have the most worst hotels. So never never never use MakeMyTrip.com hotel bookings.

I did not receive any confirmation email. I was still kept saying, "I want to wait to buy ticket." But still, conversation was going on and on and on... He booked the ticket, without telling me it is non refundable. This happen on July 30, e-ticket arrive on August 12. Today Sept 8th. I called to cancel the ticket, then I came to know it is non-refundable. And it says in ticket. Usually ticket cancellation is $150-$200 (at least that's what in my mind, since he never told me so) so they did not refunded me at all. I lost my hard working money. Makemytrip.com lost one customer for sure.

Unfortunately, My wife could not join me with to the Auckland due to delayed Visa. We have cancelled her ticket on 21st July 2015 (Ref# **). I never got the response for the cancellation of the ticket (Forget about the lightning fast and Prompt. The way they have sent while booking the ticket, I wonder they use two different servers to respond while Booking and Cancellation). I was kept wondering that If ticket been cancelled or not. I called thrice before getting any email for the cancellation and first response from the call center executive was "Yes! You have booked a ticket for 2 passengers". I have to inform them that "Please check if one ticket is cancelled on 21st July or not." I wonder what kind of the system they have for the back end resolutions, When customer has to inform about the status.

I got the revert from them on 26th (after total 5 days) that your ticket has been cancelled and refund would be transferred in "10" Business days. I thought, No worries! I would be getting back the refund by maximum 10th August by any means. But, It was just start of the long and tiry wait for our own money to get as the refund. It has been total 49 days today with enormous calls to call center, visits to make my trip office "Near Bird Circle, Vadodara and almost 9 reminder mail from our side and almost equal mails with the same "Standard canned responses" that your refund is in process and you will get it in next 3 days. They have several issues and countless technical reasons just at the time of the refund? They do not even bother to respond looking at the time the issue is open. They don't even feel the urgency.

There is no point writing or even discussing about the "Customer Satisfaction". I am highly dissatisfied with the MakeMyTrip and felt completely cheated by "MAKE MY TRIP". I would definitely rate -10 for customer satisfaction in the scale of 0 to 10 (0 being the poor and 10 being the outstanding). Please Don't misjudge (-) before 10 in ratings. I have kept it deliberately. Note:- Dear Travelers!! Beware... Avoid "Make My Trip" if you are not 100% sure about the travel plan. They don't have Refund Mechanism in place at all.

Every effort to get a decent reply from the call centre went in vain as either we were put on hold stating they have to contact the hotel manager, or that they would call back in consultation with the concerned authorities. On two occasions, the call was simply cut without even listening to the issue. If this is the way a customer care responds to general public, it's high time to stop trusting such sites that are meant to make our job easier. The hotel manager stated that according to his agreement with MakeMyTrip was supposed to carry out bookings for 2+1 adults at an extra rate of Rs. 300 per person, per night. But MakeMyTrip had charged Rs. 1,600 as additional fee (2x3x300) to accommodate 4 adults in a double-bed room. In the end, we were forced to leave the room unoccupied, with no consideration from MakeMyTrip.

The manager of the hotel, Mr. Kuldip ** has given in writing that the booking has been cancelled without occupation. A copy of the same along with the call records was sent to MakeMyTrip team on Jul 01, 2015 to consider the facts and make a full refund of the amount wrongly claimed by hiding actualities in their site and misleading customers to make money. But the only outcome is innumerable mails and calls stating that the hotel is not ready to refund. When payment is made to MakeMyTrip, it becomes their responsibility to refund and not make payment to the hotel for an unoccupied room! It clearly shows that both are of the intention of making money and not help customers. Every customer needs to be entitled for a choice in room and nothing should be enforced under the name of cancellation policy. If this sort of unethical response is what we get, it is better we don't use them at all!

I checked the price of the ticket simultaneously, the fare was only Rs. 4200. So again MakeMyTrip plays cheapest tricks to steal customers money. It stole Rs. 8000 from me, which they are yet to return. Every time I call customer care I get lame responses, from agent who neither understands nor speaks English but Hinglish. The worst travel site by far. All they do is daylight robbery. People beware and don't use MakeMyTrip.com to book tickets.

This guy talked to us so friendly and said he'll help us by guiding us in the trip along as we are visiting India for first time. This guy Mahesh ** charged us no fee for guiding. Instead he made us to book hotel, food and travel expenses for him. He said he travelled Agra like 1000 times and Mussoorie like 3 times. That's the reason we decided to take his help. We finally regretted a lot for it. This guy never revealed any information related to driver or rental service, just replied always "Am travelling along and everything well taken care of, don't worry." I again updated this guy that itinerary must be changed as Agra is closed on Fridays and Dhanaulti must be added. Don't worry just pay few hundreds/thousands extra driver will take you wherever you want and can inform the driver on the spot. No need to be included in the itinerary was told.

Once we arrived the airport, there is no one to pick up us from the airport. Mahesh ** made us to wait in airport for two hours at the Airport EXIT. We are all three friends travelled together. He picked us from airport only after we made a call to him and simply said nothing for his delay. Then instead of taking us through Yamuna Expressway this guy took us through another way that took 6 hours to reach Agra and reached Agra at 9 pm and all shops were closed. This guy ate food like hell as though he has never seen any food before. His hotel was booked by us, his travel for car by us was upgraded to 3000 rupees extra for him and all of his expenses were paid by us. Then they told me all driver food, toll taxes are included in package. But we paid for for every meal of driver food and all toll taxes etc.

When we asked him so many questions, he always replied us "Don't know, don't ask me, I am just travelling like a friend and nothing to do with guiding. You must ask Dilasini." When we asked him then for what reason you travelled with us, no reply, am just a friend. How the hell he could become our friends if he did not take up this booking via MakeMyTrip? Finally we did not do any sightseeing for four days except for Taj Mahal. We did 2 hrs shopping at mall road Mussoorie - that's it.

We made a complaint registered to MakeMyTrip, but instead of providing solution, this company just closed the case thrice without notifying or contacting us for anything. I repeatedly reopened the case and they kept closing the case after a week without contacting us for anything. This guy WhatsApp us to withdraw complaint as he'll lose his job. The way he pleaded, wrote an email that this is misunderstanding. Immediate after this email, this guy again started troubling us by forcing us to take a trip along with him and pay for him again for accommodation. We reopened the case again on him of this behaviour. This guy immediately sent an whatsapp message that "Will you withdraw your complaint or you want me to lose my job?" And this guy is so stubborn to cheat people as many times as he would. MakeMyTrip took no action and simply closed the case.

Now the case is reopened again two days back. Never ever choose this MakeMyTrip forever in your life viewers. They can never help people in their bookings. They just want to protect their honor and their employees who cheat their customers. Lucky the driver was so good and he helped us by saving us from this guy and his cheap tricks. Thanks to the driver. Decided never MakeMyTrip again for anyone as they don't make your trip, they spoil your trip. Pls be careful before choosing your travel agents, rather choose your own car rental services and plan your itinerary to save all your money. That saves a lot of money as everything is available online now. Choose the trusting partners not someone like MakeMyTrip who cheat on their customers and never care to provide solution too.

Suddenly he told me actually the change is only in ~1 hour (which does not essentially change anything). I wondered why then he was giving me these options?Then suddenly he told me that I have to pay $300 more for the changed flight!!! I of course did not pay. Then he said, it's fine. I wasted 30 min talking to him. And then when he hung up I found actually there is no change in my earlier schedule!!! I guess they have some benefit if I had book with Cathay Pacific, but they can NOT lie about things and confuse people. Such a LIAR!!! They lost one customer I can guarantee.

I was very desperate to purchase the ticket. I asked him, "please tell me what is the best option you can offer." Then he offered me to purchase a ticket in Aeroflot airways that was charging 45000 Rs. There are other Aeroflot tickets available which even cost lower than what he offered. He anyway was not listening to me and offering me to purchase the tickets, which he thinks best for me. He also said only few tickets left. So I have to make a quick decision. I was completely freaked out and then agreed to purchase the tickets. I did not understand why he tricked me to buy the expensive tickets while I have all the other low cost flight was available. I want the agency to look into the matter and resolve the issue.

We wanted to switch the dates but they said that will penalty for the same whether we cancel or refund the amount. We were shocked about the penalty money. I just don't understand why a customer doesn't have the flexibility to change the dates with no penalty or less penalty amount. We end up paying rs 8000 to get the refund which is a huge amount for us. They ripped us off and they are only concerned about how to extract money from customers. They have no consumer centricity at all. I hate MakeMyTrip. I advise other customers to be beware. I will tell this to everyone that I meet so that they don't get into the same trouble.

Very same day after response of Air Asia, we lodged complaint to MakeMyTrip and they have been extending for every 72 hours which took a month to come to this stage. We have sent the mail of the same day of Air Asia to MakeMyTrip still they are not ready to listen and not changing the flight timings. We are even ready to bear their nominal fee of 500 as per their fare rules stated but still they are not doing the same and reply that they are analysing the case, though it's the fault of their own website. Our dates are nearby and we are not able to make Visa due to this. We had booked 4 tickets and whole 25k is gone in drain + our hotel bookings and holiday + the precious time.

I personally will not book any hotel and flights through MakeMyTrip, nor we will recommend to any of our relatives which will be almost 10-15 accounts as customer support is totally annoying and they speak only a standard lines. What about the hard earned money of 25k, being a medium class foreign tours are not done regularly, these crab and stubborn people are not even ready to accept their mistake and do the changes. We are not asking for any refunds too, just a mere change in flight timings.

The bank statement showed both amounts of 8,734 Indian rupees being withdrawn and no refund of the 8,734 Indian rupees for the first flight that MakeMyTrip cancelled which I was advised over the telephone I would receive. Also, there was no refund of 218 Indian rupees as indicated in a Refund Request Confirmation which was emailed to me by MakeMyTrip.

I have made several telephone calls and am advised someone will check accounts and call me back. However, after considerable expense and time making these phone calls, no one has called me back. I have sent several emails too and have not received any confirmation on my refund. I flew to Mumbai and spoke to a staff member in one of their city offices but was told to speak to someone over the telephone. I was transferred to a supervisor and told someone from accounts would call me in five days. No one did and I have still not received my refund.

On calling up MakeMyTrip and after holding on endlessly for the right person to respond to my call, one agent gave me the information that the booking has been cancelled. I was shocked to hear this. They said that the booking did not go through and hence it was cancelled. The cancellation happened on 18th JUN 2015. I was not informed about the cancellation and the refund process was initiated. I had to buy tickets from MakeMyTrip by paying a higher fare. The difference in the fare paid by me initially and on the day of the travel was substantial. On following up the case and after logging in numerous complaints, they recite the events and expect me to buy the story. I would like them to refund the difference that I paid. I believe that if MakeMyTrip has sent me a booking confirmation and the amount was deducted from my credit card, that I would be able to travel. This is no fault of mine and I am being penalized for this.

My questions are: Did they take 2 weeks time to trace my call with their customer care? If they didn't cancel the tickets from their side, then who did it? FYI , I have not received any Cancellation email from MakeMyTrip also. If I check my Booking status ** even now, why does it show Confirmed status? Then why Indigo says Tickets are cancelled? I had a chat with Indigo Customer care where I got a proper evidence from them that Tickets are cancelled by.. Even after I have raised all this issues to MakeMyTrip on 23rd June, I'm yet to receive their feedback and Ticket amount.

I am a visitor to Singapore whose Visa expires in a month's time. Because of the irresponsibility and lethargic behavior of MakeMyTrip, I had to extend my Visa in Singapore. Every time I open an escalation ticket in MakeMyTrip site, the Customer care closes the escalation without any proper response. I have the chat history I had with INDIGO FLIGHTS but there's no option here to attach any file. Each time I call Customer care, they ask us to wait for 24 - 48 working hrs. But to get a proper response we are waiting for a month now.. DO not know how long we need to wait. Now I wanted to know when I will receive my FULL Ticket amount as it was a wrong cancellation done by MakeMyTrip.

Singapore (30 May-1 Jun). On Mon, Apr 20, 2015 at 2:57 PM, ** wrote as part of T&C that Overseas Travel Insurance is Non -Refundable. However when I asked for Travel Insurance document before start of Tour on 26 May, another MMT Rep ** informed that Travel insurance is not included & I have to buy it. This indicates false declaration by MMT when selling the package. I had to spend Rs 1700 for buying Travel insurance for 4 Pax which is to be reimbursed by MMT.

MMT delivered E-tkts on May 23. Tickets had errors. Flight was Singapore Airlines (SQ) but tickets had Air India Contact nos. Also the baggage allowance was incorrectly shown as 15Kg per PAX while it should be 30Kg per Pax. This was reported to MMT. However MMT Rep ** wrote back on May 26 that tickets are fine. How am I supposed to call SQ or Silk Air for flight updates/check-in with incorrect nos? Also the incorrect baggage allowance forced us to forego shopping at SGP & KL.

When we landed at 0740 on 30 May'15 at Changi Airport, Singapore, we couldn't find any MMT rep at Information counter as stated in itinerary. We spent more than 2 hrs at Airport before we could find one guy from Luxury Tour & travel who was carrying a MMT booking print. Then we became aware that MMT is Indian Agent for Luxury Tours which operate in Singapore & KL. We finally reached hotel CherryLoft at 1130am.

As per Trip plan shared by MMT on May 23, My Flight SQ reaches at 0740am at Changi Airport, SG. But CherryLoft Hotel check-in is from 2pm. MMT has asked me to make own arrangements from 8am to 2pm. So I waste more than half a day waiting at Hotel Lobby? What rubbish. Was assured in the itinerary that all arrangements will be taken care by MMT as it is with Frill tour. I had to pay SG $50 to Hotel CherryLoft for early check in. This must be reimbursed by MMT.

MMT had promised Dinner coupons for 3 Nights at Singapore. I had asked for the same on May 26 to which MMT ** had responded that same will be provided in Singapore. The promised Dinner coupons were never delivered. In Singapore also, I kept posting on Facebook & Tweeting but MMT never responded to my request. As a result, I had to incur Dinner expenses for all 3 Nights at Singapore. So MMT has to pay me for 4 Pax x 3 Dinner @$50 per Dinner = SG$600

On Mon, Apr 20, 2015 at 2:57 PM, ** of MMT had shared detailed itinerary for this tour. However below sightseeing was not covered for us by Luxury Travels saying that they are not part of tour: (a) China Town for reasonably priced trinkets and souvenirs, (b) Jewelry shop. On May 31, Sentosa tour was poorly managed. First we were taken to an Indian Hotel for Lunch stating that Lunch is part of package. When we all settled down & started ordering/eating buffet, the Tour guide of Luxury informed us that there is an error and Lunch is not included. So people have to abandon their plates in embarrassment & leave the hotel and eat lunch at their choice of place.

At Sentosa, we were told to finish Sea Aquarium in One hour so we can move to Sentosa Park. However once we finished Aquarium at 4pm, we were made to wait till 5pm as tickets for the Park were not yet delivered to guide. So we wasted this one hour which could have been used in Aquarium or park. Post tour of Park, we were told to assemble at 6pm for going to Wings of Time show at Sentosa. We assembled but again tickets for the show were not available with guide. Another 1.30 hrs wasted & we were given tickets at 2030 hrs for 2040 hrs show. Due to short lead time, the sitting area was full & it was difficult to get seats. We couldn't enjoy the show. Total time wasted due to tickets 3 hrs.

On 1st June was visit to Universal Studio. We were ready at 9am, the given time. However the Bus arrived only at 0930 only to take us to another point where more people had gathered for the tour. Finally we reached the park at about 11am. Actual travel time was just 20 mins. So we wasted 1.40hrs waiting. At Park, the usual wait for tickets started. Luckily we got them within 30 mins. Now we realized that these are Normal park tickets while every ride has a waiting queue.

One has option to upgrade the park ticket to Express Queue by paying SG$30. But since we got tickets late & it was already noon, the park follows a dynamic pricing and the express Queue upgrade was now costing SG$80. So we could manage only a handful of rides and spent a large amount of time waiting in queues. MMT never informed us of this express Queue option else we could have enjoyed more rides. Had Tickets were given in advance when we reached SGP on 30 May, we could buy Express pass online, but MMT never bothered to tell us all this.

KL, Malaysia (2-4 Jun). On 2nd June, we left for KL. As usual, the Hotel pickup was late. It happened at 10am in place of 8am. We were taken to another Pickup point where we were transferred to AC Coach for KL. There was no lunch stop. This was never informed to us. We reached KL at about 5pm and had to rush to nearby Hotel for evening brunch. We were also given dinner coupons now. But sadly, the Indian Restaurant (Delhi Royale) was too far from Hotel. The commute itself took RM60.

On 3rd June, we were to have our Half day KL tour. The bus came only at 1020, late by 1hr 20 min. No apologies from Bus guide. Shockingly the bus then went around two more hotels picking PAX. So finally tour started only at about 1140hrs. We were taken to some places but the major attraction PETRONAS Towers was a disappointment. The bus was stopped about a KM away & was asked to get down & take pics. Reason given was "as we are late, and if we take you to towers, you will delay the bus more. So pls take pics from here so we can finish the tour".

Finally we were dropped at Times Square Mall at about 4pm. Half day tour should be 4 hrs (Day has 8 hrs?). Had we started in time at 9am, we could have finished by 1pm & then we can explore the city on our own. But we were robbed of this joy due to delays & pickups of 3+ hrs. We had lunch at 4pm & then did some local shopping. Then again we had a torturous ride to Grand Seasons Hotel for dinner which costed us RM100. No cabs ply by meter for tourists especially at night.

On 4th June, we left for Sunway Lagoon at about 1020am in place of 8 am. We were late as usual. At park, again the wait started for Park tickets which were to be delivered by some agent. Finally entered park only at 1110hrs. But we were told that bus will leave for Hotel at 6pm sharp. We had fun at park but at about 5pm, it started raining. So we all gathered near bus boarding point by 530pm. But our guide came only at 730pm saying that he was stuck elsewhere. We reached Hotel by 9pm and were again robbed of last day of shopping as malls close by 10pm. We rushed to our last dinner at another Indian Restaurant ("Location is difficult to find, you will not get a cab easily" were the consoling (sic) words of MMT Rep Ms ** at Hotel). Knowing of our complaints, ** had offered to pay for our dinner cab ride which we accepted - too tired to look for late night cabs.

SO MMT must pay me below amount as compensation for spoiling my holiday and making me spend my money for things which were to be provided by them as part of package. Travel Insurance Rs 1700, SGP - Cheery Loft Early chkin SGP50, SGP - 3x4= 12 Dinners@SGP50 SGP600, KL Cab rides for far flung Dinner hotels RM160. Sub Total (A) (1SGP = INR45 & 1RM=INR20) in INR 34,150. Add: Inconvenience at SGP (for 4 PAX) as stated above SGP 4000, Inconvenience at KL as above (for 4PAX) RM 8000. Sub Total (B) (1SGP = INR45 & 1RM=INR20) in INR 360,000. Grand Total (A+B) = INR 394,150.

These representatives have the worst accent. It's difficult to understand even being an Indian myself. I feel bad for the foreigners!! Finally I got hold of a guy and he was able to help me. But still I had to hold the line for another 20 minutes. I lost 60 dollars per ticket on a $270 ticket. I don't understand why it takes so long to cancel the tickets and why they charge so much for cancellation!! I will never dare to use these guys ever in my life!!!

I asked for the phone to be transferred to his senior. After 1 hour of going through this mess, the call gets cut. I called back and spoke to one ** and he too was of no help. And now it was more than 90 minutes since I first called. I eventually called the Airline and got the tickets postponed to the same flight for Rs. 2000 less than what ** had offered me.. And this time the process took only 14 minutes. What Alarmed me was MMT was charging me more than Rs. 2000 as airlines cancellation fee, when GoAir charged me only Rs. 1500. This was very disappointing and unexpected from MMT, who I thought was very transparent and professional.

Finally MMT said full refund of my ticket was authorized by the airlines and I got my full refund amount (Rs. 44000+) credited into my Bank Account on 23rd May 2015. My joy knew no boundary. What a wonderful efforts by the MMT and the Good will gesture of Qatar Airlines. I am a regular customer of MMT and MMT has taken good care of my welfare. At this juncture I must thank the entire staff of MMT who were with me right from the beginning till the end. I sincerely thank them. I am bound to thank Qatar Airlines management also. Both the managements stood by justice and upheld justice. I wish MMT and Qatar Airlines good prosperity during the years to come.

Date of cancellation due to delay by airline for more than 6 hours: 10th december 2014.

Today is 28th may 2015 already, more than 6 months to revert back on the unnecessary charges by your company. As mentioned below, today is 28th and I am expecting a response from your team about the breakup on which basis you have taken the complete amount under your account. Though using word expecting with your most unreliable company I have ever found. I am sure you will be able to come-up with another excuse or date to revert back which I understand how your company is now successful for the short term after cheating their customers. Kindly provide the proper break-up of charges or refund the complete amount.

We had horrible time to get these guys on phone and on my several request didn't made them to go out and get the resolution. Knowing that depending on Make My trip of no use and waste of time, I started working with their local agent directly. My first day of trip is totally wasted in dealing with multiple people in finding a resolution and Make My trip team didn't bother to provide a resolution and I am extremely disappointed with their approach and customer centricity. Also when I started chatting with their Chat agents they just cut off the conversation stating they don't deal with existing booking complaint which is really surprise and not sure what far they have the chat.

I guess they only care until you make the booking and once payment is made it will be on your own to deal the situation. My sincere recommendation to all is to avoid booking via Make my trip especially overseas booking they are unprofessional and no apathy on customer problem they just care of your booking and once done they are not there to support. Totally disappointed with their service and BIG NO to anyone thinking of booking via Make My trip.

One of the most funny and equally annoying part that happened was that none.. mind my words - "NONE" of the representatives I spoke to had any idea about how to help me. I had called them 4 times to get the date change done and all the 4 times they kept transferring my call from one person to another with one same statement "Allow me to transfer your call to the concerned department," and guess what, it took me 4 calls and almost 2.5 hours to reach the "CONCERNED DEPARTMENT." There were times when my call was actually transferred to the same person again and again after he/she had already transferred the call to another representative. I actually felt like that "PARCEL" in passing the parcel game!

I mean seriously??? The app doesn't work, the website is crap, I cannot rely on calls to seek help, how the hell does a customer approach you??? Moreover, the staff was extremely clueless about the penalty charges as everyone who picked up the call gave me different rates each time. Worst online experience I have ever had, will never use this site again.. And I will make sure that I stop everyone whom I can from using this site as well.

4th person says that seats are available but has to be called 12 hours later. I said thank you this is the last time I will use this horrible site and make sure none of my friends use this site since we receive world class service from agoda or booking.com. I understand that since the rates had already fallen down they don’t want to take that request. It’s as simple as that. They don’t even have the courtesy to reply to your mail. Haven’t seen such poor service. I would advise everyone to use this site with precaution. Since there are many online sites available better to go with them.

We tried to cancel the ticket in Jan (1/27/15). The person we talked to was ** from MMT and explained that Jet Airways gave us a clearance to cancel and receive full refund since the flight was advanced by more than 1 hr. Since ** told us it would take 48 hrs to cancel, we called MMT on 1/30/15 morning. This time I spoke to ** and asked for the status. He told us that the refund was not initiated since we did not ask for it. I told him the whole story and he prioritized the cancellation process and told me he would get it done in 24 hrs. Come 2/2/15 (almost 1 week after the 1st call) and I tried to call MMT again since I did not see any refund from MMT. This time I did not even get to talk to a customer representative after 30 mins of waiting on call!!! We then spoke to several other representatives from MMT (namely ** again and their supervisor). No one has ever returned our calls or responded to our emails.

We eventually connected Jet Airways to MMT ourselves and Jet airways asked MMT to initiate our refund. It has been over 3 months and we haven't heard about our refund. This is frustrating and time consuming and we do not appreciate being lied to. DO NOT USE MAKEMYTRIP, THEY DON'T REFUND YOUR MONEY even when they are supposed to.