MakeMyTrip Reviews

We booked Townhouse Hotel in Pune with full online payment done and as we went to the hotel the booking was not done and the MMT customer care will not take your calls through. Worst site. Do not keep faith on them and payment refund has also not been done. Because of them our whole trip have been spoiled.

I have booked an air ticket and it has been informed to me by MMT chat that "your amount will be refunded." Till now it's been more than a year I haven't received my refund. I want the refund to be asap and without any further frauds and cheating.

I would not give even a single star to MakeMyTrip. I booked a round trip for my mother-in-law flight from Ahmedabad to Canada and Canada to Ahmedabad in Jan 2020. Her return flight was on 8th Sep 2020 and got auto-cancelled because of COVID-19. When I reached out to MMT Customer Support earlier via email, they told that I have to book a return ticket before Jan 2021. Now, I am trying to book a return ticket since Sep 2020 and now it's Dec 2020 but there is no way to re-book a ticket. No option on MMT website. It shows my booking as a Completed Trip even though it's not completed.

Very bad experience with MakeMyTrip. Trying to get my refund back due to airlines got cancelled. There is a full refund from airlines side but MakeMyTrip showing no refund from their side, got my 50k stuck over there for no reason...

Hi. I am trying to get my refund of two tickets after the airline cancelled our flights since last 8 months from Melbourne to Delhi, I tried everywhere but MakeMyTrip is unreachable. Feeling hopeless and disappointed.

Tried to make a booking from Belgaum to Bangalore 22 Nov. 2020. After the payment date show in my ticket 21 Nov 2020 suddenly. I contact customer care. Not response anyone of MakeMyTrip. This is a company scamming the unsuspecting visitors to its website, allowing them to make payments and not providing anything thereafter. Hands off this website, these fraudsters belong to.

Tried to make a booking from Mumbai to Hyderabad for 22 Nov. 2020. After the payment went through NO BOOKING ID or ticket was provided. Without a booking id there is no way to reach customer care of MakeMyTrip. This is a company scamming the unsuspecting visitors to its website, allowing them to make payments and not providing anything thereafter. Hands off this website, these fraudsters belong to jail!

MMT is a horrible service provider. Their website and customer service are extremely bad - and they do not respond after collecting payment. I was due to travel with an airlines on an international flight, but the airline cancelled my flight and asked me to reach out to MMT for a refund. Apparently, MMT does not pay the airline until the flight is completed, and therefore they haven't received any payment from MMT as of now. MMT is unresponsive, and their in-app option to request refund for flight cancellation by the airline doesn't work either. This is a fairly expensive ticket, and this lack of responsiveness is absolutely unforgiveable. I strongly suggest other users to avoid platforms like MMT or Goibibo and stick to official airlines website instead.

We had Lufthansa flight in July from Chicago to Mumbai. I tried to contact MakeMyTrip multiple times to make my tickets open as there were no flights due to Covid-19 restrictions. Despite making many long-distance calls MMT canceled my tickets and now even after more than 3 months, there is sign of any refund. Although, airline has confirmed that they have refunded the ticket amount to MMT on Oct 2, 2020. There is no response to the emails sent to the CEO and COO of MMT.

I made a booking for Bangalore to Delhi from MakeMyTrip app for Premium Standard. After the booking I did not get my ticket for the same class. Regarding the same, I made at least three phone calls and sent an email to three of Makemytrip depts. One of the customer care executive kept calling me for more than four times, saying, "Give us 72 hours to sort the issue." By then my trip will be complete. Today she called me and said, the amount was paid for Premium Standard but since the ticket was unavailable, they have changed it. But I have paid for the above class and got a different class. So far no change was made. Please don't use this app. Book directly from the airline app so that no one will pass the buck on others.

On 9th of October 2020, I have done a booking from BOM to CCU in flight no. I5-317 scheduled on 31st October at 01:55 and the flight is direct flight, to complete its journey within 2 hr 50 min. On 15th Oct I was informed about the cancellation of the flight for which I don't have any prob with. My issue is that these guys have re-accommodated my flight on I5-942/592, which ( BOM-BLR-CCU) is not direct flight and will take more than 12 hrs to complete the journey. They should first consult with me whether I am comfortable with this changes in my flight or not. And the other thing is if I have done booking for direct flight, means I don't want any connecting flight. I have complained them through email, and tried several ways contacting them. #Makemytrip sucks.

I had booked a return ticket Chennai - Chicago - Chennai through MakeMyTrip.com, India and flown from Chennai on 29th November 2019 by British Airways, reaching Chicago after spending a few days in Amsterdam. The return journey was planned for 23rd July 2020. However, due to Covid-19 the return, the scheduled flight on 23rd flight back from Chicago didn't go.

I booked a hotel through their app. After my final payment, I got transaction failed message... So I paid again. Later they sent mail for two bookings. When I tried to raise this issue, their executive replied rudely. This booking was for Radisson Hotel, Gorakhpur, India.

As my flight got cancelled and trying to contact Makemytrip folks to support hotel cancellation or trying to arrange different booking dates. But unable to contact these folks through any means. Very irritating and frustrating site and people.

I have booked air ticket from Make My Trip for Dubai to Kuwait, after completion of booking I got call from Gulf air and they said to me "as per new rule we are unable to take you due to you are having more than 12 hours halt flight" so I have contacted make my trip, more than 1 month finished but till the date they're not giving solution and refund, they are saying, "We will deduct money as cancellation flight from passenger," which is totally wrong, I have called so many time to make my trip and gulf air but both customer care are not giving solution, make my trip is saying, "Take refund letter from gulf air so we can ask them for full refund," gulf air is saying, "It's your agent fault that they are not updated with latest rules and regulations so ask them for refund."

I made a booking on MMT to travel on 18th of March 2020, but had to cancel the flight due to Covid 19 Pandemic. I was Offered just about 10% of the total booking amount as refund, was also told if I want to refund in my bank a/c there will be further deduction, but if I keep in MMT wallet there will no further deduction of the 10% refund Offred. I categorically asked if the refund will expire and was confirmed that it will not. Today on 30th Sept 2020, when I want to travel again and went to booking my flight on MMT site, I am not allowed to use the refund, the wallet only shows a tiny fraction of total refund that I can utilize.

MakeMyTrip is a company who make fake promises. They said they don't have any commission in booking flights. I booked flight from Delhi to Thailand from MakeMyTrip and it's got cancelled but they didn't provide refund. They informed me that, "Your flight is got cancelled but we are not responsible to provide you refund amount." They said contact to the airlines. The airline doens't operated in my country so Airlines doesn't provide any support.

Tickets booked for a march from Bali to Kolkata. Airliner cancelled the ticket. MMT customer service sent email indicating airliner has approved a full refund within 60-90 days. But till now (more than 150 days) no information on refund. No way to contact MMT and ask for update on this. Booked ticket page in mmt is of no use and no option to refund money for.

No customer service. They don't honor the airlines policies anything. If the flights get cancelled and refunded by airlines, still they won't give anything back to the customer. It's been more than 3 months that airlines cancelled tickets and says they have been refunded; MakeMyTrip doesn't refund anything yet. Never buy any tickets from this site. Stay Away and be happy.

My flights got cancelled by airlines due to Covid outbreak. Once I received confirmation from AirAsia airlines that the flight has been cancelled and I can raise a request for refund I reached out to MMT. I booked my flight through mmt. But it has been 2 months now and I have not received my money back. I contacted airlines again and again and they told me that the refund has been processed from their end and the agency is holding back the money.

Updated on 12/16/2020: Indigo Airlines confirmed to me that they have already credited the refund amount to Makemytrip. However, Makemytrip is not refunding the amount to me in spite of repeated requests and reminders. Very pathetic service by Makemytrip. Their Tollfree number or any other customer support number is not operative. There is no reply to various e mails. Unable to reach Makemytrip by any means other than e mail. I have sent at least 10 e mails since June 2020. But not a single mail is replied. I can say that Makemytrip has stolen my refund amount. Pl never ever book any services from Makemytrip. You will be lost. Hemant **, Mobile No. **, e mail id - **. If anybody wants to know any details, please contact me on my above mentioned mobile number or e mail id.

I have been trying to reach this company for my booking made with a different email ID as I had made a book with a connecting flight and now both the flights have been rescheduled and their timings are clashing with each other. For which I am trying to reach this company from past two days but there is no way you can reach them or write to them. Their numbers are not working, no email ID is working. Now I dont know what should I do as I will miss the connecting flight if the timings remain the same.

Flight canceled due to COVID 19, but not receiving refund. I have booked an international flight and travel date was in the last week of March 2020. I had been requesting for a refund to my bank account as I don't have travel plans for next 2 years. Till now MMT has not given me refund.

Great inconvenience faced from customer service team of Make My Trip team. As you can see from attached ticket that we booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.

I have booked 2 tickets from Bdq to Blr using this agency and they have deducted and amount of rs 8224.67 more than the invoice raised by the airline. When this has been checked with the customer care rep they have no clues about the refund and playing games with me till date. I have repeatedly asked the concerned for escalating the issues to further authorities hence they did nothing rather sending an email on the consecutive date that the issue is solved without looking into the issue. This is a clear case of fraud activity continued by the company and would like to take it up to legal space for further analysis.

I had initiated flight booking with MakeMyTrip.com through its website. With filling all the details and procedure I chose to pay with upi or vpa gateway. After entering my upi id it asked me to pay the sum and I did paid via Google pay. Money got deducted instantly but I noticed the website page was still same looking for payment. But I did paid them, now what should I do. They didn't mailed any ticket or any messages to WhatsApp or anywhere about tickets. I began to search their customer care number, I got 2 to 3 but when I dialed it was all robotic and asking for my booking id... Which I didn't received yet. Now the calling option end, arrives mailing id.

I am one of the regular "Make My Trip" app user, I face very bad experience with this app, I book ticket from this app however due to covid 19, I will like to change the date of my travel, I do some research with the airline for the change of time, the airline clearly mention that we can change the date of travel but when I try to make changes as I book the ticket from this MMT app, I can't change my date, they ask me to cancel the ticket and re-book the ticket again, which I cannot as I have spent lot of money with my tickets. I don't want to make any changes. The only option I have is to cancel my ticket and way for my refund and un-install my app, one of the worst app, I tried calling them but they are not available due to covid 19, but they are available to take customer money during covid 19. Govt. should take some action for this kind of fraud apps. I wish I could give 0 star I get option,

If you book tickets from MakeMyTrip and send msg of flight cancellation even after that they are not responding for refund. They say talk to airlines and airlines says MakeMyTrip send mail to us but MakeMyTrip is not responsible after getting your payment. Follow with them since last 3 months but very very poor response. Better to book ticket directly from airlines to avoid unnecessary extra payment for their earning. Very bad experience so don’t book anything.

I booked a flight from Surat to Bengaluru through MMT for 23 May 2020. As the flight wasn't permitted to operate due to COVID 19 guidelines, I cancelled my tickets well in advance through INDIGO Airlines. I got a Credit Note also from the Airlines for the amount I paid deducting the convenience charges (Rs. 300/-). In turn, MMT refunded me some pennies deducting/imposing a huge amount (Rs. 3000/-) as Cancellation charges for a flight which didn't operate. I spent hours and hours writing emails, chatting on App, getting number of assurances from MMT that the calculation error incurred will be rectified. It's been a month but all efforts in vain. I lost money and I lost trust on MMT. Would advice everyone reading my experience that please don't make any bookings with MMT. They are cheaters.

Due to the recent COVID19 outbreak, my flight got cancelled and I requested refund by airline and I got mail from Airline stating they have processed my refund to Makemytrip but Despite my numerous phone calls & emails, they (MMT) have yet to respond. I would NOT advise anyone using this company to book any tickets. My tickets were purchased early 23rd March for March 26th. I got airlines themselves that my initial request were not cancelled. I would strongly advise ANYONE and EVERYONE to boycott this company - MakeMyTrip.com.

Is anyone can call me back or write me back, all the phone number mentioned on the website are not working, I need my money back, I need someone to contact me from Make My Trip, it's very urgent. I need the money to live with this difficult situation.

Please stop vague replies.. Everything is ONLINE. It is an silly excuse to retain the Refunded amount of the customers in MMT accounts so that interest amount is generated.. This is completely Unethical and Unfair Trade ...very unprofessional. Have been going through same complaints on almost every social media applications. Makemytrip is taking advantage of this Covid-19 pandemic for its commercial gains and interests. It's all an pre planned strategy of MMT to cheat the customers..pathetic and hopeless company.... giving us stress and tension in critical situation to cope up with daily expenses and bills when I am out of work.

I booked a flight (date of journey: 26th April, 2020) from Bombay to Bagdogra which was impacted by COVID-19 outbreak. I received messages that the booking amount can be used in future. But on "my trips" page, the flight is listed as "completed" with no option to use the amount for any other booking. Being a reputed company, MMT should have some clarity regarding its policies. Instead of being forced some unwanted journey on new dates, I would've preferred a full refund, which should have been the norm of fair dealing. Why should anybody pay anything if the vendor is unable to sell anything? I feel cheated. Really very bad experience with Make My Trip.

Make my Trip is No 1 cheating company in this world. Everyone known there is bad time running because of COVID19 but these peoples are cheating publics at this time, Without traveling and Flight also canceled. Airline given refund but these peoples are taken my whole money. I'm trying to contact them 100 times over phone, email, chat but there is any response. Instead of 31338 they only given 4502. The same thing I raised complaints at Jago Grahak Jago also PM Office. Let's see what happening.

I was book a flight from Guwahati to Bangkok before 4 month of my journey date with full payment. On the day of journey at 12.00 am I am able to know that my flight was cancelled and the particular airline has not operating since 30 days before my journey. Mmt was not informed me for this case. Even I am not getting my refund till now. Really worst experience...

My flight was booked from Bangalore to USA.. It was a return ticket.. I got a mail saying my flight is impacted.. Am calling from 6 days. They are not picking my calls. Once they picked and said they can't refund.. But when I booked the ticket they said it's refundable completely.. Am a middle class.. I can't afford to lose money at this time.. I was going to America to write an exam. I want refund at any cost. I paid 1 lakh 10 thousand rupees. Please if anyone can help me getting my refund.. Mail me **. Please.. I want this company to realise what they are doing is fraud.

Cancelled domestic flights due to Covid-19 and got refund of 500 against the amount paid 26k. The instruction given was that the airline deducted the amount. But when I talk to airline directly, they confirmed that the amount is fully returned. It’s nothing but Fraud. #MakeMyTrip #MadeMyMoney

I have been an old customer of MMT and so far I was of the impression that the company was giving better service. However like a lightning strike I got jolt in this month about their insensitivity towards customer when they started to ignore my repeated emails to cancel my tickets to Japan via Singapore due to pandemic. They said, "Money refund can't be guaranteed," and told me to change the date. After I put my foot down, they told they are in talks with Singapore Airlines and the refund amount if any will be put to my MMT wallet and to be claimed for some other trip within one year :(.

Prior to purchasing my tickets through MakeMyTrip.com, I had reviewed this company and at that time I had perceived it to be trustworthy. Due to the recent COVID19 outbreak, my flights were cancelled. Despite my numerous phone calls & emails, they (MMT) have yet to respond. I would NOT advise anyone using this company to book any tickets. I will be pursuing a legal action against them for breaking agreement terms. My tickets were purchased early in March for March 20th. All flights from India have been cancelled until April 15. I have received cancellation notices from MMT & yet I have also received further emails from the airlines themselves that my initial request were not cancelled. I would strongly advise ANYONE and EVERYONE to boycott this company - MakeMyTrip.com.

I booked my round-trip tickets for Sri Lanka, Booking Reference No. **, Booking ID: **, but SriLankan Airlines cancelled the flight due to travel restrictions by the governments. So ideally, I should have received full refund. I Must have tried the site at least 50 times for help over one week. Either they don't pick up or after picking up wait time was 48 minutes followed by no response. Really felt hassled. Don't know if money will finally be refunded. Really a irresponsible agent. Keep on giving the reasons of high call volumes for all the responsibilities. I mailed twice they are nit ever responding the mails. Don't know even they are serving a few also in this so called "high call volume".

Booked a Flight which got cancelled because of the present Travel restrictions. So ideally I should have got full refund. But no, they are not. Instead they are asking to reschedule on the SAME SECTOR and SAME AIRLINE at a later date (which I do not need) and by paying the difference of fare if applicable! On the other hand if WE CANCEL they will deduct ALL THEIR DUES (Airline fare, COnv Charges, promotional discount etc...) and return you FEW PENNIES into your account. How injustice and looting the public. :(

Updated on 03/24/2021: Last year I booked a holiday package from MMT for 10 days in Kerala. As I reached there it was locked down so members of the MMT compelled me to return and agreed to refund me so I returned the second day. Now they have given a gift card of 24000 INR. I have paid 58000 INR. My booking id is **. I have lost my job in this corona. Please help me.

I had made a booking from MakeMyTrip.com... Please find the booking details attached to the mail. When I got to the hotel, hotel guys said...as they have some problem with OYO related to on-line payment... they can't give me stay here. I had to make few calls to OYO. They arrange another hotel name Uruvele International. Please check the condition of the hotel (a few pics). The room number was 102.

Updated on 05/25/2020: I wanted to bring to notice the irresponsible and negative opportunistic behavior of this company. I had booked my ticket to Paris for 30th March 2020 through Qatar Airways. Due to corona Virus I wanted to cancel the flight.. Before my cancelling the flight the airlines itself cancelled the flight with an assurance that full money will be refunded through the site through which it was booked.

Poorest customer service I have ever experienced from any company. Will never book from Make My Trip and suggest same to everyone. I booked a trip from New Delhi to Toronto and I received email from make my trip that my flight is impacted/rescheduled, someone will call me to inform on this but I didn’t received any call and I tried to call them 10 times, they always ask me to be on hold ("We are transferring your call.") and then after 30 to 33 minutes hold they disconnect my phone .. no clear information is given by them. ** service.. I'm frustrated now, at least let me know that my flight is cancel or what. I don’t know that I will be flying or not!! I'm losing myself now..

We booked our airline ticket for Japan and wanted to cancel/reschedule due to outbreak of COVID-19. We are hunting like a mad dog for getting customer support on account of COVID-19 outbreak. We want to rescheduling the Singapore Airlines ticket booked with this agency Makemytrip.com online. They do not have any live customer support e-mail or helpline number to connect to any passengers. Their website does not reflect for any changed rules of Singapore Airlines cancellation or reschedule due to the pandemic COVID-19 outbreak.They keep providing false web links and fake emails which never work. I am extremely unhappy with this company. They are careless people. They care for the money received to them through their customers and have forgotten about the services and customer care. I feel sorry. All the airline passengers must make a note of this while doing any booking on this site.

I book ticket in make my trip from Chennai to Dubai, and I want to change date due to Covid 19, there is no option at all, simply steal my money, I wonder how a site can openly steal money and I am very sure we can't do anything, the value of ticket is 8900 INR. But I usually give 100 rupees if I see a beggar, I was convinced my self of giving 100 to all employees and managers beggar of 89 people's in MMT. No one shall say worst than this. Good thing is that I have a community wats app group which have 890 person. I forwarded the details and advised not to book in. Make my trip the worst worst ever.

Hi guys, Please do not book for your holidays in MakeMyTrip. I have had the worst experience with it. They stoop down to any level, to do their business even at the cost of putting people’s lives in danger. I had booked my holiday in MakeMyTrip for Bali from 30th March 2020 for 7days. I had paid 47k in advance, but now unfortunately due to National emergency (Coronavirus) it is not advised to travel, I had to cancel my trip. But these people are not ready to refund even some amount of money for cancellation. I do agree they cannot give 100% but then as we are cancelling prior they can return at-least some amount of it.

Reschedule tickets due to Coronavirus. I booked my flight tickets through MakemyTrip and struggling from so many days for rescheduling my tickets. They do not pick up calls and we have to wait for 30 mins before you can get through to someone and every time you have to repeat the same story again and again. Service is pathetic, they do not understand the pain of travellers. They take so much money and want us to lose money. They are cheating the public. My booking number is **.

I booked my tickets through MakeMyTrip and now because of the coronavirus situation I am trying to change it but no one is bothered to help. Calling makemy trip from UAE wasting my money and no one is answering or they ask to put booking id number. When mentioning that also it says wrong. Now it feels made a very big mistake booking through make my trip. Very disappointed with such service.

Very very bad experience with the company MMT, people don't pick their call. It's like they just care for their money. That's it. Even tried to call the team before a week. They don't respond to the call and after the phone got connected they will have some technical difficulties to resolve your issue.

Hello All, I have booked my flights (Emirates Airlines) from DXB-DEL and DEL-DXB. Now due to change in plans, I had TO rebook my flight to future dates. For this, I tried online via MakeMyTrip website and makemytrip mobile app. But both resulted in continuous redirection to screen where they provided the customer care number on the screen to contact. Now, when I tried calling their number, it is resulted in indefinite hold on phase, saying, "There is high volumes of call and we will respond soon." I tried almost full day contacting their customer support vanishing my all balance with no success. I call around 10 times, waiting almost 50-55 minutes each time, that someone will pick call, but no success.

*PAY* *ATTENTION*. I had the worst flight booking experience with MakeMyTrip. I had a flight on 21 Feb 2020 at 3:00 am through Air Arabia. As it was our first international flight. We confirmed each day before boarding the flight about the completion of all the formalities. We were assured that everything is done and we can board a flight without any issue.

I booked 2 tickets with Makemytrip websites and they didn't updated my passport details with flight company because makemytrip didn't asked for passport and dob proof during flight booking. Now when I am trying to contact them they are simply not responding on mail or call. I also tried by chat with ID ** but I didn't hear anything since 4th of March and still waiting for their reply. I can simply say the customer support service is worst. They don't care about existing customers. Really painful. In past I booked ticket with Ibibo and the experience was quite better.

MAKE MY TRIP REVIEW:- Really an horrible experience with flight booking through #make my trip. Never book flight tickets through MMT, nobody takes responsibility, neither airline nor MMT. My flight has been rescheduled and they are bounding us to travel at different time and if I will not travel then there will be zero refund. It's ridiculous..

I have just experienced a hell bad experience with MakeMyTrip, customer service was a big zero, never understand their customers, I have been following for my issue from last 1 week but there is no help regarding the same issue, and the issue was very small, they ruin/change their own policies. This is my first experience and same was very bad. They never take responsibility for their flights and mistakes, they just said that talk to direct airlines, if I need to direct talk to airlines then why should I use MakeMyTrip. I will directly call airlines and book my tickets, etc., they are just fooling in anyways and never help in any manner.

These people's are very irresponsible. I checked with my bank, they're saying they've not received any refund information from you. And you guys told me my refund will be processed with 3 days. I called and raised this complaint on 28th Feb. Still you have not released the refund. You may please release the refund, the rest I will take care with my bank here. 

I am writing to you regarding my father’s travel to Thailand. To give you a background, I wanted to book a group tour package for my father (preferably a beach location in India) and called up MakeMyTrip for that. The customer care executive seemed very committed and suggested a trip to Thailand for my father. After much convincing, I agreed as the pricing and duration worked out fine for me. But my special request was, assistance for my father as he is a senior citizen (with limited communication skills in English) and this is his first international travel. But the customer care executive assured me that everything would be taken care of and I have nothing to worry about.

Lost 15,000 rupees nearly. I have purchased ticket from Make My Trip from Dubai to Kannur, but no ticket but they deducted money. Not yet come back even 3 months. I have full proof of purchased and they will not write email. They call only and told me me will come back money in a month. Please take care this website.

During my recent visit to Kolhapur on 12th February 2020, had done my hotel booking on the basis of the Hotels available on the MMT site. I had selected the Hotel on the basis of the rating given by MMT and was quite satisfied with the booking done by me with the help of MMT site. The Hotel selected by me was a decent one and my stay was quite comfortable. The ratings given by MMT were fair and would like to thank the MMT team for providing a fair and just review of the hotel.

As MMT is quite popular I thought to book my honeymoon trip to Bali through them. I had the belief that they will maintain a good customer experience level. But the most annoying part is they are not even responding to my communications. They are simply ignoring. First of all the agent convinced me to book a villa. That time I felt it might be a good property. Next day when I came to know about so many negative reviews, I requested them to change the hotel. The concerned person told me that it can be done. There is enough time. But after multiple follow ups it didn't happen. Nobody is responding to my mails. My chats are being marked as closed. Even the relationship officer assigned to me is not picking up the call. I feel trapped and I don't know how to get out of it.

Worst experience in my life with any travel agent website company, being a professional I have been very frequent flyer. I have booked my ticket from Make My Trip on 29th Jan 2019 with booking ID ** from Delhi to Mumbai (Air India AI-349) Flight timing - 04:00 am dept - 6.15 am arrive Mumbai, 2020-02-03. After 1 day I got to know that The timing of your upcoming flight booking has changed (Which is completely understood an Airline management-re-schedule). I was okay with notification got from MMT that at least I got to know my flight timing has changed now. This booking was for my younger brother who is going to face a final interview for his first job and he has to report at 8 am on 3rd Feb anyhow.

I booked a bus ticket and was contacting in their Landline for several hours to Change the date... They never answered and then I chatted with their online process.. No response and always got a reply.. Technical fault.. Now I have lost the whole booked amount.. Worst service.

I have booked flight for four person for 48492 and individual for rs 12123 and cancelling it before 15 days or more. I am getting refund of only 2460 because of 1500 charges of MMT. They were not valid as they were deducting full cashback of rs 900 from my total amount.

I booked a hotel at Belgaum thrice, once from my id and twice from my husband's id. Each time an amount of 9360 INR has been charged to our debit and credit account so we have lost 30000 INR totally without a booking, I have been desperately trying to contact MakeMyTrip but of no avail, Never will I book from this site again.

A €30 hotel was sold for €109 on Delhi airport. The Hotel Transinternational close to Delhi AirPort was dirty, cold and very unpleasant. The most uncomfortable 8 hours experience in India. My advice NEVER book a hotel and journey with “support” of MAKE MY TRIP.

Booked a bus ticket after a long try since they had some issues. After a few attempt booked a bus ticket but one day ahead. Checked with bus operator and they confirmed Make My Trip has the responsibility as I booked through Make My Trip thinking that it's a reliable service and support will be there. Upon contacting Make my trip customer care they confirmed they cant do anything except cancellation where I will lose full amount. Disgusting. Is not Make My Trip - It's--- Make your Trip (devastating). They do a decent version of loot.

I bought an Indigo ticket to fly from Hyderabad to Bangalore on 18 Dec 2019 from Makemytrip.com counter at the Hyderabad airport. This was on-the-spot purchase as a missed my earlier SpiceJet flight as the incoming flight from United States arrived late. The makemytrip agent gave me a paper copy of the ticket which enabled me to board the aircraft. I requested the counter agent to email me an invoice and an eTicket, which he promised but never received it through an email.

In August 2019 I had booked Mum-Houston-Mum through Makemytrip. They offered tie up with HDFC credit card for 3 installment payment with full cashback from Makemytrip. I completed the trip yesterday, 7th Jan 2020 but in spite of repeated reminders and submission of HDFC card statements for each of the months as evidence of no cashback, they did not credit the promised amount till date. As a NRI, I spent a lot of time and money to call them, receive their call, send evidence by email etc. Be wary of their promises.

I booked a cab through MakeMyTrip from Mahabalipuram to Tirupati on 17th December, cab arrived 3 hours later than scheduled time and it was full of dust and ants were crawling everywhere. Made a call to complain to makemytrip, they take hours to verify everything and there was issue with language, Driver knew only Tamil and none of call centre staff in Makemytrip could communicate with Driver. They did not provide us replacement as it was quite late in the day and we were short of time, we were left with no choice other than to continue our journey with promise from driver that he would get car cleaned on the way, which never happened. Then AC water was continuously leaking on my foot at the front passenger seat. Makemytrip did not do anything about this, I am highly disappointed with the service and would not want to use them again.

So moral of the story is that SpiceJet can cancel any flight and would not assist you for the problems caused by them.

Make My Trip has charged me 1.6 K for 6 days for the trip but they couldn't provide quality service. Please find the comments.

Dear Make My Trip I just noticed that flight fares are cheaper if I book through direct websites then why should I be booking through you plus paying you conveniences. I feel being cheated now. I will never book from you guys again.

Recently I made a booking for family vacation in Cherai Beach Cochin. Based on the listing Cherai Sea View Villa popped out first with 5star rating and price reflected its rating. Booked for days and happily travelled towards the destination to find it a lousy third rated property and star rating self posted by the owners I believe and Makemytrip made a fool out of me and when complained as usual the customer care keeps calling and Every time they would ask "what the concern is". I got fed up explaining to each one them which finally was closed without any resolution. Henceforth will refrain from using makemytrip and would also not recommend to anyone. Don't use makemytrip.

This is the worst website to book any flight tickets. I booked two tickets from HYD to Shirdi. Initially the price shows 8000 rupees for two tickets. I clicked to proceed. It added some surcharges around 3000, still proceeded, later it added user development fee..What the hell is this??? What is user development fee, later added convenience fee of another 900 rupees...It came to 12,300 after that. While confirming again it increased another 200 rupees. ....Ohhh my Godddd. Just get the hell out of here...No more MakeMyTrip reservations..Never recommend.. Don't see the listed prices and proceed...You will end up almost double by the time you complete booking..

I had booked my air ticket in January 2019 via MAKE MY TRIP for my travel from Chandigarh to Mumbai on 26th May 2019. Unfortunately it got cancelled as JET Airways went bankrupt. I had to spend double the amount as I had to book from another airline. Also have been chasing for my refund. An entire year has gone by and I have yet not received my refund. Hope through CONSUMER AFFAIRS something positive will work out and I might get my refund.

MMT were informed my flight was rescheduled from Dhaka to Varanasi; they advised me I accepted via phone. In the meantime Indigo Airlines refunded them the money they told me they rebooked. Issued me a confined ticket in October, when I went to board indigo claimed the seat was not rebooked. They asked 34,000 Taka for a new seat, original price was 9kINR. I was stranded at the airport. Paid $600US for new tickets and hotel for overnight stay. I called MMT. They claim it was indigo Airlines that messed up. Indigo claim it was MMT. No one took responsibility and I was stranded with a further $200AUS phone bill.

Recently I had booked a international hotel "OYO 120 JA Siam City Superior" in Thailand in MMT for 7th December 2019 2:00 AM. The hotel check in timing was mentioned 2:00 AM in MMT voucher that we received in mail and when we reached the hotel we were denied checkin and asked to wait outside. The hotel staff told us the check in happens only from 2:00 PM to next day 12:00 PM everyday. We were standing on road for 2 hours trying to contact customer care. The people who chat in customer care without reading our chat close the complaint. They do not have patience to read our complaint. I had to rebook the hotel for that particular day till 2:00 PM by paying extra Thailand Baht.

I booked an airport drop from MMT. The driver on the day of travel did not come for the trip. I was traveling and when I registered request to refund 247 amount back to my account as driver did not respond, they are refusing to do it saying the driver has finished the trip. They have record that he did. Arrogant customer support, highly unreliable drivers. Never ever book airport cabs with them.

My experience with MMT is worst. I booked a hotel using MMT app on what actual price on offer was showing before booking the hotel that is totally different after booking the hotel. The extra price added and what was showing in deal that was not after booking. There was no proper support from Customer care. With direct statement we cannot do anything. I would like to suggest everyone don’t use MMT while booking the hotel.

We have made the hotel booking and then we have checked on Google the hotel is permanently closed now. So this kind of service they provide to the users they are not updating their app and after that we have complaint them. We have called them few times and they said the issue will be resolved within 24 hours but no response from their side and they are not cancelling the booking and not returning the money back and very poor customer care service ..

We made booking from MakeMyTrip.com for 2 rooms for two nights at Balaut Resort Nainital, Uttarakhand. At last minute we had to postpone the travel dates. We called MakeMyTrip call center service. They spoke to the Balaut Resort management and without any cancellation charges our booking was postponed. Good job MMT.

I had booked a flight with Makemytrip in March 2019 for June 2019 and flight was cancelled by airlines itself a month before its departure date. I have been calling at customer care since last seven months but still unable to get the refund of my cancelled flight. I would never ever recommend anyone to go for any kind of booking with makemytrip. I had tried to contact senior authorities of makemytrip too but none of the customer care people connect to their seniors.

I would let anybody looking for a deal not to use this service. They give you great pricing for hotels that do not have rooms. I booked a Hilton for $89 night showed up there after a 4 hour flight and was told that I was the 3rd person that day that did not have a room. Had to look for a room after a 4 hour flight in the lobby and stay 40 mins away from where I needed to be. Horrible customer service as well.

Big no to Makemytrip.. Biggest fraud company for travels and hotel booking. Almost all hotel refused to allow guests into their hotels who booked their hotels on mmt. Poor customer care support. For every reason they will ask Document. Poor service. Poor support. Poor management. Fraud Company.

When I booked my room the amount was displayed as INR 5511 (Including all taxes and charges) after that only I booked my room. But the deduction was for INR 7058. I have been cheated by MMT for INR 1547. I tried to communicate this issue with MMT customer care at the same time and they keep stating it will be resolved in 24-48 Hrs. But even after 10 days, no efforts were made by MMT to at least give a call for assurance. Now today they responded after my initiating chat as no one responds to emails, MMT has resolved this issue and will not refund the balance amount. Terrible, MMT should not be used anymore now.

I confirmed flight ticket Bangalore to Hyderabad to MakeMyTrip portal. They cheaters. Due to some personal issues I canceled my flight ticket. Airline refunded total amount. MakeMyTrip not refunded any amount. They are saying charges. Don't book make my trip. Never ever. Worst ever.

I booked a round trip airline ticket from Amritsar to Kolkata. Due to change of dates I called within half hour of booking to airline directly for cancellation of tickets and they initiated full refund to Makemytrip. But makemytrip deducted 900 rs from it for their convenience charge despite airline refunded them full amount of 20800 app.

I booked a 2 night 3 days trip through MakeMyTrip at hotel Sonar Bangla in Mandarmoni for 3 guests from Nov 9 to Nov 11, 2019. A week before the trip my grandmother expired for which I called Make My Trip to cancel my trip and give me a full or partial refund. The first customer care representative who I talked to confirmed after talking to the owner of Sonar Bangla that they cannot refund me the money but offered if we decide to stay at Sonar Bangla anytime before 11 Dec, they can reschedule the booking at no extra cost. I agreed to that and asked them to change our booking from Dec 7- Dec 9. The first MMT agent confirmed that she will do that for me.

A Big No to Make My Trip! No more hotel bookings through them! Never again!!. I had booked a hotel room in Madurai, but immediately had to prepone the booking date by a day. They made me pay the rent twice telling it will be refunded. When called up regarding the refund money, they said nothing can be done as it is part of their cancellation policy. Isn't this outright cheating? Isn't this broad daylight looting??

MakeMyTrip is a fraud company engaged in looting people. They don't pay hotels on time & today most of the hotels are not honoring their bookings. They don't refund the amount of dishonoured bookings & harass their client like anything. Gov't should ban & block MakeMyTrip in nations interest & put Deep Kalra behind bars & auction all his wealth & pay due of the hoteliers & refund the money of dissatisfied guests. Modiji please put Deep Kalra behind bars. He is the biggest fraudster & scamster of India.

I booked the trip to Goa last month on 23rd September with these MakeMyTrip people, the trip was not booked though money has been paid by me. Amount rs 41495/-. Till yet after several reminders on mails approx 53 mails and n number of home calls the money has not yet refunded..these people are cheap and frauds. Every day I mail them and ask for the refund. They have stopped responding from past 15 days. Neither they are providing any contact number of the higher person with whom we can talk about the issue. When I ask for my refund, they simply say that ICICI Bank would refund it in next 7 days. These 7 days have not finished yet according to MakeMyTrip team. It's almost a month my refund has not yet credited. If this review has been reached to some brain head person, do call me over my number and revert for the same. Otherwise the glory of your MakeMyTrip will vanish one day.. Contact me on **.

I booked a hotel (Stay Simple Brindavan Resort) in MMT for my Mysore trip. It was my biggest mistake ever and my worse trip. These websites keeps all fake hotels and hotels which are closed. But I found this hotel is no more exists before I start my journey a day before and I reported same to MMT but they keep on telling, "We will call back you sir in 1 hr or 2 hrs," but nothing they did. I told them that I have reached Mysore with my wife at hotel places and my check in time is in next 30 mins where I will go and that movement also they placed my call for 30 mins on hold. After that they responded my call saying, "Give us 30 mins more. We will call you sir.." I don't know what kind of service these people provide. Please don't go with the TV ads n Alia Bhatt promo. **

I am ** Sravankumar. MakeMyTrip is unsafe for your data as any one can easily stole your personalised information and can hack your your bank account as we came across this situation so please try to avoid MakeMyTrip as its programming has many bugs.

They don't care about customers at all. No respect given on the phone to customer service. They informed me 5 minutes before my check-in time that my hotel booking that was supposed to be modified couldn't be modified. Issues take weeks to resolve, would highly recommend avoiding this website.

They are such a fraud. I booked a air ticket Delhi to Auckland. When I went to check in counter Airline denied to board me because that ticket was fake it was not even mentioned about my full trip. I sent so many mails, I did so many calls to customer care for my refund but no one is replying. My personal suggestion to you all is Please please don’t do any booking from MakeMyTrip.

It’s all sweet while making a booking through MakeMyTrip (MMT), BUT their service is very poor, pathetic, unprofessional when it comes to any problem, cancellation, refund or even flight cancellation by the airline. Even if you cancel the booking, they may even forget to inform the airline. MMT’s staff is just robotic, has no willingness to even understand your problem or solve your problem (maybe because they don’t get commissions while working on your problems), They will keep on passing the bug, never honor commitments, never act and you will end up fighting with them for months and months. Reference No. **, Reference No. **, Booking ID: **. REFUND case (Dallas to London to Mumbai). Santosh **.

My experience with Make my trip is the worst. The service and information they are providing to the customers is not perfect. I booked flight Hyd to Halifax on 13th Sep 2019. When I am booking they did not mention transit visa is required for that flight. In the airport they asked me transit visa. When I contacted make my trip customer service I talked to almost 10-12 people. Every one is giving different information. No one is providing proper correct information. I called almost 30 times. There is no proper response from them. I suggest don’t trust make my trip.

I did my hotel booking on MakeMyTrip.com and every I went to make the payment the booking date always got reset to the default date which was 27th Sep, whereas I wanted the booking for 9th Oct. I would go back and again do the booking, I did this twice and finally saw that the date was 9th oct, however when I received the voucher it showed 27th Sept, I immediately called the hotel ITC Grand Ridge Tirupati and told them that this has happened so pls change the booking date to 9rg Oct, they asked me to talk to MMT, these MMT call Center guys are indulging in day light robbery. They said nothing can be done and I should cancel the booking. I have lost Rs 6161/- on account of an issue with the date picker in MMT. I will never ever use them, not only are they cheats but they are also misusing our data which it takes at the time of registration. I would like all of you to be aware that this company, is no unicorn, but run by lumpen fraudsters, both their Mgmt and leadership is full of deceitful folks. Thanks MMT for once helping me blacklist a portal.

Booked an international experience booking for Austria. First they don't share any vendor details like name or contact number of vendor. Later the pickup location mentioned on the application was different from the location details mentioned in vendor voucher. This voucher was shared after I came back to India. Consequently I couldn't avail any service on that day. My entire day at Austria was spoilt all thanks to MMT. Now they don't even accept their fault and do not agree to refund the amount paid.

I booked a car rental through MakeMyTrip for 3 nights, 4 days. The website asks for a city of origin and destination and so I specified an origin and destination location. The booking confirmation clearly stated I have 920 Kms for 4 days with a condition that I can't do any "sightseeing" around the city of origin. Once I got into the car, the driver said that MakeMyTrip would only allow me to travel from the origin to desination and back and no side trips more than 10Kms are allowed around the destination city.

I booked air ticket online under Booking Number ** on 11th Sept 2019. There is an EMI Payment Option available at the website for an extra Payment. In my case it showed Rs 38972 for NON EMI Option and Rs 42292 For EMI Option. I selected EMI Option and Paid Rs 42292. But even as on 25th Septemeber 2019, No emi conversion is shown in My card. When I contacted the Bank, I was asked to contact the merchant. When I contacted the merchant initially I was asked to contact bank. Thus for a short period I became Surpanakha of Ramayan shunted between Ram and Lakshman. Then I followed up with customer support and found most of them illiterates. One person informs it has to be done in 5 days, another informed 15 days, Yet another 15-20 days.

I have recently Booked my trip through MakeMyTrip and found a cheaper deal with Ibibo. It is a Big difference in price and all I am asking is to refund me the amount for which there is a difference coming up. I have been a repeat customer and normally book all holidays through them. I would at least expect them to assist me and sort the issue.

Recently I stayed in this hotel for two days, August 30 and 31, 2019. I booked this hotel using Makemytrip.com. I made my booking months before my arrival. I made request for two beds and early arrival. When I arrive they didn't have any room available. Finally, they gave me the room after 1pm. The room had only one bed. When I complained about it they said they don't have any room available with 2 beds. I had to tell them "I AM NOT GAY AND I AM NOT GOING TO TO SLEEP WITH ANOTHER MALE IN THE SAME BED". After a long discussion they provided an extra bed. Till we left they couldn't give us a room with two beds.

Pathetic professionalism from MakeMyTrip. Following up for 1.5 months for my hotel cancellation refund. Still they continue to say I will get my refund in 24 hrs every time. Prathiman (customer service executive) who attended my calls twice is useless. I'm still waiting for the call from his manager. A big lesson learnt.... Strongly advice everyone to not cancel booking and suffer like me...Better stay away from makemytrip.

Please don't book OYO hotels from MakeMyTrip. I had booked one hotel for AC room previous day when I went to hotel. Those people gave reason that our AC is not working. I somehow adjusted that day but again next day when I booked on another hotel same thing happened. I mean I want to know why every time when I am booking an AC room from MakeMyTrip those hotel people are telling there is no ac room and after that these rubbish MakeMyTrip peoples don't talk and neither refunded the money..really very poor service. These peoples are cheating customers like anything.

Major Flaw - There is no facility to check/change or cancel a booking with the reference number. This is a feature missing and causing great inconvenience to its users. I am unable to access a booking done by my friend for me - I wanted to check on status/change name/date terms/cancellation policy on the booking with e-ticket and booking reference numbers- but still of no use to do any activity related to the booking. Customer support team was also helpless and had no clues to resolve the issue.

I traveled from Jorhat to Delhi. Flight was with one halt at Calcutta. They issued me two separate ticket and I was forced to check in twice. I faced trouble to collect luggage at Calcutta and went for security check in and luggage screening etc again. This was the mistake of MakeMy Trip which led to inconvenience. Moreover, the reward points which they show is are of no use.

I am Sarfraz **. Yesterday I have book hotel in MMT app. Already given full payment through card but when check in hotel reception they call extra 500 charges. Lots of time calling mmt customer care. Everyone given only 10 minute then today when we check out nothing. Send updated mail to hotel. Today I have again call to customer care but they are helpless. Totally experience to me pathetic.

I purchased a set of international tickets through MMT, Kolkata office. They had issued the return ticket for a wrong date, contrary to their email quotation. Luckily I detected the mistake before journey, but MMT charged me for change of date in the ticket. I had asked for refund of the same, saying it was a mistake on MMT part, but they would not agree. I am made to suffer for not my fault.

MakeMyTrip your 24 hour support services is a big time failure. When the customer calls for a complaint you put us on hold for like 30 min saying that it is been routed to concerned person and every time the person needs next 24 hrs to find a solution. Today after 5 days, still the issue is not resolved and the concerned person appointed who is the SUPERVISOR is now not coming on calls even after reminder mails to him. To add to this, your customer support team has no understanding and knowledge of how to handle such requests.

Stay away from makemytrip as they charged me more than what was shown on the screen and would not admit their mistake. They have fraudulently charged me extra for flights that I did not agree to. They charged 7% higher than the actual display amount!

My booking Id **. This is worst tour Co. as they charged as per discussion but failed the commitments made as after reaching destination they denied for many things mentioned in their itineraries and wasted my money and ruined trip and not responded contact. Ram ** choose MMT agency for the best trip and can enjoy my trip without any intention of getting the thing arranged and managing my trip but I felt it was the worst trip of my life as per personally I could have planned much better trip by myself. So I will write in points whatever I had issues with the trip:-

Hi. I just to brief my experience with MakeMyTrip.com. Just few months back I have to travel on urgent basis to Lucknow. I just started searching for Flight ticket to Lucknow from Dehradun for very next day. After searching various travelling agency portal, I got best price from MakeMyTrip.com around Rs 2500. Their customer support was good. Definitely I will recommend MakeMyTrip TO OTHERS. Ranjan

I would've put No stars. I will never book their online booking again, if you want to make any changes it's a nightmare. The support phones will never be answered. Please stay away from this website. The deals are also not good. I had to finally cancel my booking and pay cancellation charges. Worst experience ever. PLEASE AVOID AT ALL COST.

MakeMyTrip automatically adds extra charges to your booking WITHOUT CONSUMER CONSENT. The consumer only gets to know of these charges AFTER their credit card is charged. By which time it is too late to cancel, because those charges are NON-REFUNDABLE. THIS IS FRAUD. Always better to book airline tickets DIRECTLY from the airline website.

Do not use MakeMyTrip for train reservation. Even if your reservation does not get confirmed, you will not be able to cancel and you will not get your money back. MakeMyTrip.com steals your money. Indian railway will return your full fare but MakeMyTrip steals it.

The biggest mistake I made for this trip was to book a package through MakeMyTrip.com. I have been a loyal MakeMyTrip customer for more than 15 years. This led me to make a package tour booking from your organization. After my trip, I can safely say this was the worst mistake of my life. With your kind of incompetent customer care, you can very well call my trip as SpoilMyTrip.com.

My self Dipak **, Yesterday night i.e 13th Aug, 2019 I booked 1 room at Meera Hotel, Mount Abu, Rajasthan from MakeMyTrip website and I also done online payment. After my booking I called the Hotel manager on number (9414201829) which is given on my Booking receipt for just to confirm my booking, but He replied that they are not booking rooms online by any website whether it is MakeMyTrip or Goibibo etc.. Further I told him that, "then why your hotel is showing in MakeMyTrip website and also I got your number from the booking receipt." I also told him to refund my money which is INR 5292/- for 3 nights (15th Aug to 17th Aug). My checkout date is 18th Aug. On this he replied that, ''You can take your refund from Makemytrip, I am not responsible for this refund."

You cannot rely on MMT for Visa. Before applying for my Singapore Visa, I inquired for the time it will take for getting Visa as I needed to travel to another country. They assured me that if I apply on 24th Jul, I will get my Visa by 5th Aug. I applied for Visa on 24th Jul and it's been three weeks since then and I haven't received it. They requested unnecessary documents and kept my Visa application on hold. Whenever I keep calling them, they would say that it will come in a week! The application shows that my Visa application is cancelled. The Singapore Visa department is horrible. Very bad customer service.

I made a flight booking for wrong date on MakeMyTrip.com. Realized my mistake within minutes and immediately called them to change the dates. MakeMyTrip 1-800 customer care does not connect from USA. Landline has IVR that would not take my US phone number for existing booking. Chat bot sucks. They responded on Twitter and Facebook promising to contact me asap. After 10 hours of anxiety and wait I finally reached the airline directly and they helped by cancelling the itinerary with FULL REFUND. If more time had passed, the airline would not allow any refunds for cancellation after 24 Hour window.

MakeMyTrip is very poor in customer service as well as they always try to cheat you. When you book ticket and want to cancel it They don't provide any help. Their customer service is pathetic. I will suggest to not to use it.

Please note I had made booking in Pachmarhi for 10th and 11th 2 room. Due to heavy rain I had cancelled my plan on 9th and contacted customer care number on 9th but MakeMyTrip is not responding at all. They are just delaying the matter and on 10th I had received call from hotel stating that, "MakeMyTrip has not cancelled or extended your booking so we cannot do anything in this case." I have paid full amount of rs. 7100 in advance and the money has gone totally I think. This is just how MakeMyTrip is creating big money off customers.

Hi... I am a solo traveler and booked my trip to Nepal. The hotel that was recommended as part of package wasn't good and few of my friends who visited gave a negative feedback. I contacted the agent to change the hotel and was following for 2 days, it didn't get resolved. I am really upset and doesn't have an option to cancel as it's told to me that package is totally non-refundable.

I would like to share my experience for my recently hotel booking in Bhopal. Hotel name is RnB Bhopal. I booked the rooms through MMT. Rooms were small, stinking of stale smoke and musty odour of wood and paint. The walls were damp with peeling paint. Floors were dirty with equally dirty foot mat. The linen was dirty, yellowed and the towels were of poor quality. The bathroom was small, and had poor hygiene, with broken accessories I would not recommend for families. Picture shown on site does not match with actual property. I have pictures as a proof. Would not suggest to use MakeMyTrip. Better user Goibibo..

We booked a hotel booking in MakeMyTrip website but hotel denied entry and told me they don’t accept MMT CUSTOMER. ME WITH MY WIFE, 2 year son and 6 year daughter were just standing in road. We called customer care people. Nobody gave adequate information and refused to do alternate hotel. 4 hours we suffered calling them because but no reply. Long call waiting. Never ever again with MAKEMYTRIP. IT'S COMPLETE WASTE AND FRAUD. STRICT ACTION SHOULD BE TAKEN AGAINST MAKEMYTRIP....

They are sitting only for money sake. Their services are below poor. They don't value their customers. We were 3 families and took 3 rooms for 2 days still they had no value for customer. Will never suggest anybody to try this hotel ever..Poor staff. They need training on how to treat customers otherwise they will shut down soon..

BOOKING ID: **. We were a group of four girls and had booked a suite room in Citrus Chambers, Mahabaleshwar from 27/07/2019 to 28/07/2019, for four people through MAKE MY TRIP ONLINE PORTAL. While booking, we had specially written that the room should be for four people and pictures of two different rooms with different bed sheets and slightly different interiors in a single suite were shown to us on the MMT site. Accordingly believing that the suite room is with two bedrooms we booked the said suite for four people for a rate of Rs 14000 per night.

This is fraud app and don’t have proper customer care service..Customer care is **. They just provide wrong information to you. Even mmt shows that guest are allowed. Hotel will deny check-in. I paid 1300inr to go from station to Hotel Unity for return trip which was waste. MMT misguide and don’t have solution in hand. I was waiting for call for three hours and resolution got after 6 hours..not even alternate hotel. I got refund so after taking 1500inr refund I had to pay 3500 at one hotel.

My friend and I planned our weekend trip in outskirts of Delhi on 27 July to 28 July on MakeMyTrip app. While searching on MakeMy Trip I applied filter of resort and swimming pool, got some options and checked amenity of swimming pool. I selected resort Ashok Country Resort, 30, Rajokri Road, Kapas Hera, New Delhi, in which amenity of swimming pool was shown on MMT App. I booked Ashok Country Resort and checking in said hotel on 27/07/19 at around 6:45 pm on pay at hotel option.

I am a student travelling for the first time to USA and I booked a flight via MakeMyTrip to Detroit. I booked the flight about 2 months early. The flight was scheduled to take off in Bangalore with layovers at Abu Dhabi and Rome. The flight was operated by Etihad till Abu Dhabi and by Delta Air Lines till Detroit. MakeMyTrip DID NOT INFORM ME of any transit visa that may be required. After about 1 month I was told by a friend that on calling Etihad Airways she was informed that since Etihad and Delta have no baggage agreement I will have to re-check in my baggage at Rome. Due to this I would require a transit visa.

Booking is easy but updated information regarding agents are not available from MMT. No one take follow up from mmt or agent site. Tracking team is not working properly, due to this customer always suffer on online booking, especially bus booking on mmt. Customer care is very bad experience for me. They not give proper response. They also not known about case resolve situations. Only say "I raise your complain". But not any notification or complain no raise by them. My money is already paid but this will be recover or not, I don't know. I take effort for my own money. This is very painful.

If you are abroad and need to contact them for anything whatsoever, don't even try. There is no way you can contact them, all emails bounce back, you cannot chat with them unless you have an Indian tel number. I managed to contact them on the phone once (after numerous attempts), got through to one chap who says he cannot help and to email them on supportz@makemytrip.com. Did that, immediately bounced back. Tried various other email IDs I could find on the internet but all bounced back! I have given up on trying to cancel and get a refund of my multiple domestic tickets (family of four) and will swallow the loss. Never again - MAKEMYTRIP!

I booked railway tickets from MakeMyTrip but they were on wait list for quite some time. I decided to cancel the tickets since I made alternate arrangements. We needed confirmed tickets. When I went to the MakeMyTrip website, there is no option available for customers to cancel railway tickets booked from their website!! I called the listed customer service number twice: ** - and both times I was on hold for over 30 mins and no one came to the phone! There is no email id, no chat session - nothing available from the USA version of the website. Same thing on the India version of the website. I am yet to find out how to get these tickets cancelled, no clue so far. I am stuck with these tickets.

I had written a review detailing my stay with the hotel. MakeMyTrip took over 1 month to publish the review. They took out whatever they wanted and only allowed what was mutually beneficial to the hotel and the booking agent - MakeMyTrip. However, the Hotel replied to my review and directly insulted my female guest by stating she was an unsocial guest! In other words, my to be wife is now a prostitute to the opinion of this hotel! Why is it that the business partner (Hotel) of MakeMyTrip, gets to state whatever they want in their response to prevent embarrassment from factual events? But a customer is not allowed to state the facts so other consumers are aware of the issue. Consumers should have the right to give honest feedback.

I booked for Ladakh Holiday package of 6N/7D on Jul 8, 2019 and made the payment of Rs, 10,000 on the same day. Then immediately realized that I cannot go on the said dates as there was something else which came up. I immediately called-up MakeMyTrip and asked them to cancel the trip, to be precise asked to cancel the trip on Jul 9, 2017 and asked for refund. They denied any refund stating as per policy any initial partial payment is non-refundable. I requested them as I have asked for cancellation the very next day after the payment and they would not have done any kind of arrangement for my travel in those 24hrs (I did not get any flight ticket booking as proof of their booking my travel). Still they denied any refund saying as per policy they cannot refund the Rs. 10,000.

I have booked hotel through MMT Booking ID ** and when I have reached the hotel, hotel manager denied to check due to technical problem of money between hotel and MMT and but no solution after passed 6 hours. That is Make MY TRIP. I am a regular customer of MMT but today Iast time. I have found there is promises nothing more from their side.

Spent lots of money on a 5 Star trip to Himachal Pradesh for my family of 9. They didn’t deliver what they promise, made us pay more out of our pocket, promising that they will refund after the trip and refuse to call me back when I demanded an answer. They just email and keep saying the same things! Don’t ever travel with them!! At first denied any of the complaints... when I started giving evidences, they agreed that it was their mistake. But instead of giving me cash refund, now they are forcing me to travel again with them saying that they will offset the price!! What kind of company is this?

Hello. I have very bad experience with MakeMyTrip booking. Had my Maldives trip booked with MakeMyTrip with full payment done approx one month in advance. On the day trip at airport from airline I come to know that flight is cancelled and when I contact MakeMyTrip they had no info on it and didn’t turn up for any help in spite of my continuous call. It was the worst service I experienced (completely opposite to what they claim in TV ads). I had to book my ticket with other airlines at very high cost and travel. Air India which has cancelled their flight assured my refund will be done to MakeMyTrip. I am following with MakeMyTrip for my refund which is still not effect and no proper reply/update from MakeMyTrip. VERY UPSETTING???? Ramya **

It was very bad. Hotel booking through MakeMyTrip was confirmed but hotel denied to check in. That they dont have any information and after three hrs waiting at reception MMT customer care finished the discussion. That they are helpless and can't do anything.

I booked online cab from MakeMyTrip, they took the money but not served. Later they say driver came to my place but I have not responded. I have shared them all the screenshot and call details to MakeMyTrip but they are not paying back the amount. They are doing this cheat since long.

@makemytripcare Cheating & fraud by MakeMyTrip regarding cab booking ID no. ** from Dehradun to new Delhi. Cab did not reach me, I want compensation of Rs. 50000/= & also provide double fare of up/down trip.

I booked a round trip Air India flight from Delhi to Mumbai from MakeMyTrip and when I checked with the official site of Air India I found it 1000 rupees cheaper for the same flight and same timing. How can MakeMyTrip.com can make a fake statement that they guarantee lowest fare price on the domestic flights.

MMT is still a web portal and the whole culture is to not speak to customer and hide behind, whenever there are issues. The major issues we faced were:

Dear friends, Please think several times before using services from MMT (Make My Trip) as me and my mom had to go through a worst experience while travelling to the US. We booked return ticket from China Southern through MMT. We explicitly mentioned that we need Asian Vegetarian Hindu meal. The booking was made successfully with no issues. On the travelling day when we boarded the flight and during the diner time we were served Non Vegetarian meal. We are Jain and when enquired about our opted choice of meal it was specified by flight crew that they don't have any records of our choice of meal. So they can't provide what we opted for. My mother is sr. Citizen and we had to remain on almost starving conditions for over 13 hrs of journey while travelling to US from China through connecting flight.

It would 30 hours from India to reach France and 30 hours back from Switzerland. They would promise to help you with Visa processing which they haven't. The flight list they give you isn't final. Keeps varying. Never trust these **. Avoid MakeMyTrip holidays at any cost. Better book your own flight and use Airbnb which would cost the same.

Worst customer service ever. Don't waste your money and time. Once you book anything, you are hooked and will never get your refund. Customer service people will stay on calls for 2 hrs and won't do anything you request even within acceptable timeline. Pay bit higher price to get proper and very well taken care by other companies with good reputation. Their site is not secure as well which will cost you much higher since your identity and personal data is not secure if you try to live chat and fill the required info which can lead to anyone in the world to get scammed. STAY AWAY. Not a good site to do/give business. They are nothing but bunch of liars trained to waste your time.

Booked a Jet Airways flight via MMT from Bangalore to London. Airlines got grounded. Tickets cancelled by airlines. It has been two months now and no information on the refunds. I had two more tickets booked via Airlines directly. Airlines refunded the money for those in 5 to 6 days. Only the ticket booked via MMT has not been refunded. These frauds are just sitting on customers money. Sale contract was with MMT and thereby they should be responsible. Don't ever use MMT.

Did advance cab booking for 11AM from Lonavla to Mumbai. Got driver details and driver in turn passed other driver details who in turn have details of third driver. After coordinating for 1.30 minutes, MakeMyTrip executives is saying me that they will not be able to provide service and they will cancel the ride. While they mention they will refund the money, they feel it will solve all the problem of a family who were accompanied by two toddlers of 9 months and 14 months. After 2 hours of frustrating coordination, I had to cancel my booking and had to self organize other booking. When they can’t manage customer satisfaction they should only focus and concentrate on hotel bookings (hoping they would be handling this professionally).

I have booked one hotel in Ooty for two days with MMT booking ID ** for OYO 9080 Hillwood Cottages. My experience is horrible as rooms were in pathetic condition, full of mosquitoes, no proper reception to attend the complaint, no proper road to enter with taxi. I complain the same with MMT call centre, they told contact the Oyo as property belongs to them, they will make the adjustment if Oyo agrees. Oyo call centre give me new property with new booking. After that refuse to do the adjustment as I have made payment to MMT. MMT person refused to do adjustment as they have not received request from Oyo. At last I again make the payment. Now I want my refund back and don’t know to whom to contact to, MMT or Oyo or hotel as all are passing balls to each other.