MakeMyTrip Reviews

I am one of the regular "Make My Trip" app user, I face very bad experience with this app, I book ticket from this app however due to covid 19, I will like to change the date of my travel, I do some research with the airline for the change of time, the airline clearly mention that we can change the date of travel but when I try to make changes as I book the ticket from this MMT app, I can't change my date, they ask me to cancel the ticket and re-book the ticket again, which I cannot as I have spent lot of money with my tickets. I don't want to make any changes. The only option I have is to cancel my ticket and way for my refund and un-install my app, one of the worst app, I tried calling them but they are not available due to covid 19, but they are available to take customer money during covid 19. Govt. should take some action for this kind of fraud apps. I wish I could give 0 star I get option,

If you book tickets from MakeMyTrip and send msg of flight cancellation even after that they are not responding for refund. They say talk to airlines and airlines says MakeMyTrip send mail to us but MakeMyTrip is not responsible after getting your payment. Follow with them since last 3 months but very very poor response. Better to book ticket directly from airlines to avoid unnecessary extra payment for their earning. Very bad experience so don’t book anything.

I booked a flight from Surat to Bengaluru through MMT for 23 May 2020. As the flight wasn't permitted to operate due to COVID 19 guidelines, I cancelled my tickets well in advance through INDIGO Airlines. I got a Credit Note also from the Airlines for the amount I paid deducting the convenience charges (Rs. 300/-). In turn, MMT refunded me some pennies deducting/imposing a huge amount (Rs. 3000/-) as Cancellation charges for a flight which didn't operate. I spent hours and hours writing emails, chatting on App, getting number of assurances from MMT that the calculation error incurred will be rectified. It's been a month but all efforts in vain. I lost money and I lost trust on MMT. Would advice everyone reading my experience that please don't make any bookings with MMT. They are cheaters.

Due to the recent COVID19 outbreak, my flight got cancelled and I requested refund by airline and I got mail from Airline stating they have processed my refund to Makemytrip but Despite my numerous phone calls & emails, they (MMT) have yet to respond. I would NOT advise anyone using this company to book any tickets. My tickets were purchased early 23rd March for March 26th. I got airlines themselves that my initial request were not cancelled. I would strongly advise ANYONE and EVERYONE to boycott this company - MakeMyTrip.com.

Is anyone can call me back or write me back, all the phone number mentioned on the website are not working, I need my money back, I need someone to contact me from Make My Trip, it's very urgent. I need the money to live with this difficult situation.

Please stop vague replies.. Everything is ONLINE. It is an silly excuse to retain the Refunded amount of the customers in MMT accounts so that interest amount is generated.. This is completely Unethical and Unfair Trade ...very unprofessional. Have been going through same complaints on almost every social media applications. Makemytrip is taking advantage of this Covid-19 pandemic for its commercial gains and interests. It's all an pre planned strategy of MMT to cheat the customers..pathetic and hopeless company.... giving us stress and tension in critical situation to cope up with daily expenses and bills when I am out of work.

I booked a flight (date of journey: 26th April, 2020) from Bombay to Bagdogra which was impacted by COVID-19 outbreak. I received messages that the booking amount can be used in future. But on "my trips" page, the flight is listed as "completed" with no option to use the amount for any other booking. Being a reputed company, MMT should have some clarity regarding its policies. Instead of being forced some unwanted journey on new dates, I would've preferred a full refund, which should have been the norm of fair dealing. Why should anybody pay anything if the vendor is unable to sell anything? I feel cheated. Really very bad experience with Make My Trip.

Make my Trip is No 1 cheating company in this world. Everyone known there is bad time running because of COVID19 but these peoples are cheating publics at this time, Without traveling and Flight also canceled. Airline given refund but these peoples are taken my whole money. I'm trying to contact them 100 times over phone, email, chat but there is any response. Instead of 31338 they only given 4502. The same thing I raised complaints at Jago Grahak Jago also PM Office. Let's see what happening.

I was book a flight from Guwahati to Bangkok before 4 month of my journey date with full payment. On the day of journey at 12.00 am I am able to know that my flight was cancelled and the particular airline has not operating since 30 days before my journey. Mmt was not informed me for this case. Even I am not getting my refund till now. Really worst experience...

My flight was booked from Bangalore to USA.. It was a return ticket.. I got a mail saying my flight is impacted.. Am calling from 6 days. They are not picking my calls. Once they picked and said they can't refund.. But when I booked the ticket they said it's refundable completely.. Am a middle class.. I can't afford to lose money at this time.. I was going to America to write an exam. I want refund at any cost. I paid 1 lakh 10 thousand rupees. Please if anyone can help me getting my refund.. Mail me **. Please.. I want this company to realise what they are doing is fraud.

Cancelled domestic flights due to Covid-19 and got refund of 500 against the amount paid 26k. The instruction given was that the airline deducted the amount. But when I talk to airline directly, they confirmed that the amount is fully returned. It’s nothing but Fraud. #MakeMyTrip #MadeMyMoney

I have been an old customer of MMT and so far I was of the impression that the company was giving better service. However like a lightning strike I got jolt in this month about their insensitivity towards customer when they started to ignore my repeated emails to cancel my tickets to Japan via Singapore due to pandemic. They said, "Money refund can't be guaranteed," and told me to change the date. After I put my foot down, they told they are in talks with Singapore Airlines and the refund amount if any will be put to my MMT wallet and to be claimed for some other trip within one year :(.

Prior to purchasing my tickets through MakeMyTrip.com, I had reviewed this company and at that time I had perceived it to be trustworthy. Due to the recent COVID19 outbreak, my flights were cancelled. Despite my numerous phone calls & emails, they (MMT) have yet to respond. I would NOT advise anyone using this company to book any tickets. I will be pursuing a legal action against them for breaking agreement terms. My tickets were purchased early in March for March 20th. All flights from India have been cancelled until April 15. I have received cancellation notices from MMT & yet I have also received further emails from the airlines themselves that my initial request were not cancelled. I would strongly advise ANYONE and EVERYONE to boycott this company - MakeMyTrip.com.

I booked my round-trip tickets for Sri Lanka, Booking Reference No. **, Booking ID: **, but SriLankan Airlines cancelled the flight due to travel restrictions by the governments. So ideally, I should have received full refund. I Must have tried the site at least 50 times for help over one week. Either they don't pick up or after picking up wait time was 48 minutes followed by no response. Really felt hassled. Don't know if money will finally be refunded. Really a irresponsible agent. Keep on giving the reasons of high call volumes for all the responsibilities. I mailed twice they are nit ever responding the mails. Don't know even they are serving a few also in this so called "high call volume".

Booked a Flight which got cancelled because of the present Travel restrictions. So ideally I should have got full refund. But no, they are not. Instead they are asking to reschedule on the SAME SECTOR and SAME AIRLINE at a later date (which I do not need) and by paying the difference of fare if applicable! On the other hand if WE CANCEL they will deduct ALL THEIR DUES (Airline fare, COnv Charges, promotional discount etc...) and return you FEW PENNIES into your account. How injustice and looting the public. :(

Updated on 03/24/2021: Last year I booked a holiday package from MMT for 10 days in Kerala. As I reached there it was locked down so members of the MMT compelled me to return and agreed to refund me so I returned the second day. Now they have given a gift card of 24000 INR. I have paid 58000 INR. My booking id is **. I have lost my job in this corona. Please help me.

I had made a booking from MakeMyTrip.com... Please find the booking details attached to the mail. When I got to the hotel, hotel guys said...as they have some problem with OYO related to on-line payment... they can't give me stay here. I had to make few calls to OYO. They arrange another hotel name Uruvele International. Please check the condition of the hotel (a few pics). The room number was 102.

Updated on 05/25/2020: I wanted to bring to notice the irresponsible and negative opportunistic behavior of this company. I had booked my ticket to Paris for 30th March 2020 through Qatar Airways. Due to corona Virus I wanted to cancel the flight.. Before my cancelling the flight the airlines itself cancelled the flight with an assurance that full money will be refunded through the site through which it was booked.

Poorest customer service I have ever experienced from any company. Will never book from Make My Trip and suggest same to everyone. I booked a trip from New Delhi to Toronto and I received email from make my trip that my flight is impacted/rescheduled, someone will call me to inform on this but I didn’t received any call and I tried to call them 10 times, they always ask me to be on hold ("We are transferring your call.") and then after 30 to 33 minutes hold they disconnect my phone .. no clear information is given by them. ** service.. I'm frustrated now, at least let me know that my flight is cancel or what. I don’t know that I will be flying or not!! I'm losing myself now..

We booked our airline ticket for Japan and wanted to cancel/reschedule due to outbreak of COVID-19. We are hunting like a mad dog for getting customer support on account of COVID-19 outbreak. We want to rescheduling the Singapore Airlines ticket booked with this agency Makemytrip.com online. They do not have any live customer support e-mail or helpline number to connect to any passengers. Their website does not reflect for any changed rules of Singapore Airlines cancellation or reschedule due to the pandemic COVID-19 outbreak.They keep providing false web links and fake emails which never work. I am extremely unhappy with this company. They are careless people. They care for the money received to them through their customers and have forgotten about the services and customer care. I feel sorry. All the airline passengers must make a note of this while doing any booking on this site.

I book ticket in make my trip from Chennai to Dubai, and I want to change date due to Covid 19, there is no option at all, simply steal my money, I wonder how a site can openly steal money and I am very sure we can't do anything, the value of ticket is 8900 INR. But I usually give 100 rupees if I see a beggar, I was convinced my self of giving 100 to all employees and managers beggar of 89 people's in MMT. No one shall say worst than this. Good thing is that I have a community wats app group which have 890 person. I forwarded the details and advised not to book in. Make my trip the worst worst ever.

Hi guys, Please do not book for your holidays in MakeMyTrip. I have had the worst experience with it. They stoop down to any level, to do their business even at the cost of putting people’s lives in danger. I had booked my holiday in MakeMyTrip for Bali from 30th March 2020 for 7days. I had paid 47k in advance, but now unfortunately due to National emergency (Coronavirus) it is not advised to travel, I had to cancel my trip. But these people are not ready to refund even some amount of money for cancellation. I do agree they cannot give 100% but then as we are cancelling prior they can return at-least some amount of it.

Reschedule tickets due to Coronavirus. I booked my flight tickets through MakemyTrip and struggling from so many days for rescheduling my tickets. They do not pick up calls and we have to wait for 30 mins before you can get through to someone and every time you have to repeat the same story again and again. Service is pathetic, they do not understand the pain of travellers. They take so much money and want us to lose money. They are cheating the public. My booking number is **.

I booked my tickets through MakeMyTrip and now because of the coronavirus situation I am trying to change it but no one is bothered to help. Calling makemy trip from UAE wasting my money and no one is answering or they ask to put booking id number. When mentioning that also it says wrong. Now it feels made a very big mistake booking through make my trip. Very disappointed with such service.

Very very bad experience with the company MMT, people don't pick their call. It's like they just care for their money. That's it. Even tried to call the team before a week. They don't respond to the call and after the phone got connected they will have some technical difficulties to resolve your issue.

Hello All, I have booked my flights (Emirates Airlines) from DXB-DEL and DEL-DXB. Now due to change in plans, I had TO rebook my flight to future dates. For this, I tried online via MakeMyTrip website and makemytrip mobile app. But both resulted in continuous redirection to screen where they provided the customer care number on the screen to contact. Now, when I tried calling their number, it is resulted in indefinite hold on phase, saying, "There is high volumes of call and we will respond soon." I tried almost full day contacting their customer support vanishing my all balance with no success. I call around 10 times, waiting almost 50-55 minutes each time, that someone will pick call, but no success.

*PAY* *ATTENTION*. I had the worst flight booking experience with MakeMyTrip. I had a flight on 21 Feb 2020 at 3:00 am through Air Arabia. As it was our first international flight. We confirmed each day before boarding the flight about the completion of all the formalities. We were assured that everything is done and we can board a flight without any issue.

I booked 2 tickets with Makemytrip websites and they didn't updated my passport details with flight company because makemytrip didn't asked for passport and dob proof during flight booking. Now when I am trying to contact them they are simply not responding on mail or call. I also tried by chat with ID ** but I didn't hear anything since 4th of March and still waiting for their reply. I can simply say the customer support service is worst. They don't care about existing customers. Really painful. In past I booked ticket with Ibibo and the experience was quite better.

MAKE MY TRIP REVIEW:- Really an horrible experience with flight booking through #make my trip. Never book flight tickets through MMT, nobody takes responsibility, neither airline nor MMT. My flight has been rescheduled and they are bounding us to travel at different time and if I will not travel then there will be zero refund. It's ridiculous..

I have just experienced a hell bad experience with MakeMyTrip, customer service was a big zero, never understand their customers, I have been following for my issue from last 1 week but there is no help regarding the same issue, and the issue was very small, they ruin/change their own policies. This is my first experience and same was very bad. They never take responsibility for their flights and mistakes, they just said that talk to direct airlines, if I need to direct talk to airlines then why should I use MakeMyTrip. I will directly call airlines and book my tickets, etc., they are just fooling in anyways and never help in any manner.

These people's are very irresponsible. I checked with my bank, they're saying they've not received any refund information from you. And you guys told me my refund will be processed with 3 days. I called and raised this complaint on 28th Feb. Still you have not released the refund. You may please release the refund, the rest I will take care with my bank here. 

I am writing to you regarding my father’s travel to Thailand. To give you a background, I wanted to book a group tour package for my father (preferably a beach location in India) and called up MakeMyTrip for that. The customer care executive seemed very committed and suggested a trip to Thailand for my father. After much convincing, I agreed as the pricing and duration worked out fine for me. But my special request was, assistance for my father as he is a senior citizen (with limited communication skills in English) and this is his first international travel. But the customer care executive assured me that everything would be taken care of and I have nothing to worry about.

Lost 15,000 rupees nearly. I have purchased ticket from Make My Trip from Dubai to Kannur, but no ticket but they deducted money. Not yet come back even 3 months. I have full proof of purchased and they will not write email. They call only and told me me will come back money in a month. Please take care this website.

During my recent visit to Kolhapur on 12th February 2020, had done my hotel booking on the basis of the Hotels available on the MMT site. I had selected the Hotel on the basis of the rating given by MMT and was quite satisfied with the booking done by me with the help of MMT site. The Hotel selected by me was a decent one and my stay was quite comfortable. The ratings given by MMT were fair and would like to thank the MMT team for providing a fair and just review of the hotel.

As MMT is quite popular I thought to book my honeymoon trip to Bali through them. I had the belief that they will maintain a good customer experience level. But the most annoying part is they are not even responding to my communications. They are simply ignoring. First of all the agent convinced me to book a villa. That time I felt it might be a good property. Next day when I came to know about so many negative reviews, I requested them to change the hotel. The concerned person told me that it can be done. There is enough time. But after multiple follow ups it didn't happen. Nobody is responding to my mails. My chats are being marked as closed. Even the relationship officer assigned to me is not picking up the call. I feel trapped and I don't know how to get out of it.

Worst experience in my life with any travel agent website company, being a professional I have been very frequent flyer. I have booked my ticket from Make My Trip on 29th Jan 2019 with booking ID ** from Delhi to Mumbai (Air India AI-349) Flight timing - 04:00 am dept - 6.15 am arrive Mumbai, 2020-02-03. After 1 day I got to know that The timing of your upcoming flight booking has changed (Which is completely understood an Airline management-re-schedule). I was okay with notification got from MMT that at least I got to know my flight timing has changed now. This booking was for my younger brother who is going to face a final interview for his first job and he has to report at 8 am on 3rd Feb anyhow.

I booked a bus ticket and was contacting in their Landline for several hours to Change the date... They never answered and then I chatted with their online process.. No response and always got a reply.. Technical fault.. Now I have lost the whole booked amount.. Worst service.

I have booked flight for four person for 48492 and individual for rs 12123 and cancelling it before 15 days or more. I am getting refund of only 2460 because of 1500 charges of MMT. They were not valid as they were deducting full cashback of rs 900 from my total amount.

I booked a hotel at Belgaum thrice, once from my id and twice from my husband's id. Each time an amount of 9360 INR has been charged to our debit and credit account so we have lost 30000 INR totally without a booking, I have been desperately trying to contact MakeMyTrip but of no avail, Never will I book from this site again.

A €30 hotel was sold for €109 on Delhi airport. The Hotel Transinternational close to Delhi AirPort was dirty, cold and very unpleasant. The most uncomfortable 8 hours experience in India. My advice NEVER book a hotel and journey with “support” of MAKE MY TRIP.

Booked a bus ticket after a long try since they had some issues. After a few attempt booked a bus ticket but one day ahead. Checked with bus operator and they confirmed Make My Trip has the responsibility as I booked through Make My Trip thinking that it's a reliable service and support will be there. Upon contacting Make my trip customer care they confirmed they cant do anything except cancellation where I will lose full amount. Disgusting. Is not Make My Trip - It's--- Make your Trip (devastating). They do a decent version of loot.

I bought an Indigo ticket to fly from Hyderabad to Bangalore on 18 Dec 2019 from Makemytrip.com counter at the Hyderabad airport. This was on-the-spot purchase as a missed my earlier SpiceJet flight as the incoming flight from United States arrived late. The makemytrip agent gave me a paper copy of the ticket which enabled me to board the aircraft. I requested the counter agent to email me an invoice and an eTicket, which he promised but never received it through an email.

In August 2019 I had booked Mum-Houston-Mum through Makemytrip. They offered tie up with HDFC credit card for 3 installment payment with full cashback from Makemytrip. I completed the trip yesterday, 7th Jan 2020 but in spite of repeated reminders and submission of HDFC card statements for each of the months as evidence of no cashback, they did not credit the promised amount till date. As a NRI, I spent a lot of time and money to call them, receive their call, send evidence by email etc. Be wary of their promises.

I booked a cab through MakeMyTrip from Mahabalipuram to Tirupati on 17th December, cab arrived 3 hours later than scheduled time and it was full of dust and ants were crawling everywhere. Made a call to complain to makemytrip, they take hours to verify everything and there was issue with language, Driver knew only Tamil and none of call centre staff in Makemytrip could communicate with Driver. They did not provide us replacement as it was quite late in the day and we were short of time, we were left with no choice other than to continue our journey with promise from driver that he would get car cleaned on the way, which never happened. Then AC water was continuously leaking on my foot at the front passenger seat. Makemytrip did not do anything about this, I am highly disappointed with the service and would not want to use them again.

So moral of the story is that SpiceJet can cancel any flight and would not assist you for the problems caused by them.

Make My Trip has charged me 1.6 K for 6 days for the trip but they couldn't provide quality service. Please find the comments.

Dear Make My Trip I just noticed that flight fares are cheaper if I book through direct websites then why should I be booking through you plus paying you conveniences. I feel being cheated now. I will never book from you guys again.

Recently I made a booking for family vacation in Cherai Beach Cochin. Based on the listing Cherai Sea View Villa popped out first with 5star rating and price reflected its rating. Booked for days and happily travelled towards the destination to find it a lousy third rated property and star rating self posted by the owners I believe and Makemytrip made a fool out of me and when complained as usual the customer care keeps calling and Every time they would ask "what the concern is". I got fed up explaining to each one them which finally was closed without any resolution. Henceforth will refrain from using makemytrip and would also not recommend to anyone. Don't use makemytrip.

This is the worst website to book any flight tickets. I booked two tickets from HYD to Shirdi. Initially the price shows 8000 rupees for two tickets. I clicked to proceed. It added some surcharges around 3000, still proceeded, later it added user development fee..What the hell is this??? What is user development fee, later added convenience fee of another 900 rupees...It came to 12,300 after that. While confirming again it increased another 200 rupees. ....Ohhh my Godddd. Just get the hell out of here...No more MakeMyTrip reservations..Never recommend.. Don't see the listed prices and proceed...You will end up almost double by the time you complete booking..

I had booked my air ticket in January 2019 via MAKE MY TRIP for my travel from Chandigarh to Mumbai on 26th May 2019. Unfortunately it got cancelled as JET Airways went bankrupt. I had to spend double the amount as I had to book from another airline. Also have been chasing for my refund. An entire year has gone by and I have yet not received my refund. Hope through CONSUMER AFFAIRS something positive will work out and I might get my refund.

MMT were informed my flight was rescheduled from Dhaka to Varanasi; they advised me I accepted via phone. In the meantime Indigo Airlines refunded them the money they told me they rebooked. Issued me a confined ticket in October, when I went to board indigo claimed the seat was not rebooked. They asked 34,000 Taka for a new seat, original price was 9kINR. I was stranded at the airport. Paid $600US for new tickets and hotel for overnight stay. I called MMT. They claim it was indigo Airlines that messed up. Indigo claim it was MMT. No one took responsibility and I was stranded with a further $200AUS phone bill.

Recently I had booked a international hotel "OYO 120 JA Siam City Superior" in Thailand in MMT for 7th December 2019 2:00 AM. The hotel check in timing was mentioned 2:00 AM in MMT voucher that we received in mail and when we reached the hotel we were denied checkin and asked to wait outside. The hotel staff told us the check in happens only from 2:00 PM to next day 12:00 PM everyday. We were standing on road for 2 hours trying to contact customer care. The people who chat in customer care without reading our chat close the complaint. They do not have patience to read our complaint. I had to rebook the hotel for that particular day till 2:00 PM by paying extra Thailand Baht.

I booked an airport drop from MMT. The driver on the day of travel did not come for the trip. I was traveling and when I registered request to refund 247 amount back to my account as driver did not respond, they are refusing to do it saying the driver has finished the trip. They have record that he did. Arrogant customer support, highly unreliable drivers. Never ever book airport cabs with them.

My experience with MMT is worst. I booked a hotel using MMT app on what actual price on offer was showing before booking the hotel that is totally different after booking the hotel. The extra price added and what was showing in deal that was not after booking. There was no proper support from Customer care. With direct statement we cannot do anything. I would like to suggest everyone don’t use MMT while booking the hotel.

We have made the hotel booking and then we have checked on Google the hotel is permanently closed now. So this kind of service they provide to the users they are not updating their app and after that we have complaint them. We have called them few times and they said the issue will be resolved within 24 hours but no response from their side and they are not cancelling the booking and not returning the money back and very poor customer care service ..

We made booking from MakeMyTrip.com for 2 rooms for two nights at Balaut Resort Nainital, Uttarakhand. At last minute we had to postpone the travel dates. We called MakeMyTrip call center service. They spoke to the Balaut Resort management and without any cancellation charges our booking was postponed. Good job MMT.

I had booked a flight with Makemytrip in March 2019 for June 2019 and flight was cancelled by airlines itself a month before its departure date. I have been calling at customer care since last seven months but still unable to get the refund of my cancelled flight. I would never ever recommend anyone to go for any kind of booking with makemytrip. I had tried to contact senior authorities of makemytrip too but none of the customer care people connect to their seniors.

I would let anybody looking for a deal not to use this service. They give you great pricing for hotels that do not have rooms. I booked a Hilton for $89 night showed up there after a 4 hour flight and was told that I was the 3rd person that day that did not have a room. Had to look for a room after a 4 hour flight in the lobby and stay 40 mins away from where I needed to be. Horrible customer service as well.

Big no to Makemytrip.. Biggest fraud company for travels and hotel booking. Almost all hotel refused to allow guests into their hotels who booked their hotels on mmt. Poor customer care support. For every reason they will ask Document. Poor service. Poor support. Poor management. Fraud Company.

When I booked my room the amount was displayed as INR 5511 (Including all taxes and charges) after that only I booked my room. But the deduction was for INR 7058. I have been cheated by MMT for INR 1547. I tried to communicate this issue with MMT customer care at the same time and they keep stating it will be resolved in 24-48 Hrs. But even after 10 days, no efforts were made by MMT to at least give a call for assurance. Now today they responded after my initiating chat as no one responds to emails, MMT has resolved this issue and will not refund the balance amount. Terrible, MMT should not be used anymore now.

I confirmed flight ticket Bangalore to Hyderabad to MakeMyTrip portal. They cheaters. Due to some personal issues I canceled my flight ticket. Airline refunded total amount. MakeMyTrip not refunded any amount. They are saying charges. Don't book make my trip. Never ever. Worst ever.

I booked a round trip airline ticket from Amritsar to Kolkata. Due to change of dates I called within half hour of booking to airline directly for cancellation of tickets and they initiated full refund to Makemytrip. But makemytrip deducted 900 rs from it for their convenience charge despite airline refunded them full amount of 20800 app.

I booked a 2 night 3 days trip through MakeMyTrip at hotel Sonar Bangla in Mandarmoni for 3 guests from Nov 9 to Nov 11, 2019. A week before the trip my grandmother expired for which I called Make My Trip to cancel my trip and give me a full or partial refund. The first customer care representative who I talked to confirmed after talking to the owner of Sonar Bangla that they cannot refund me the money but offered if we decide to stay at Sonar Bangla anytime before 11 Dec, they can reschedule the booking at no extra cost. I agreed to that and asked them to change our booking from Dec 7- Dec 9. The first MMT agent confirmed that she will do that for me.

A Big No to Make My Trip! No more hotel bookings through them! Never again!!. I had booked a hotel room in Madurai, but immediately had to prepone the booking date by a day. They made me pay the rent twice telling it will be refunded. When called up regarding the refund money, they said nothing can be done as it is part of their cancellation policy. Isn't this outright cheating? Isn't this broad daylight looting??

MakeMyTrip is a fraud company engaged in looting people. They don't pay hotels on time & today most of the hotels are not honoring their bookings. They don't refund the amount of dishonoured bookings & harass their client like anything. Gov't should ban & block MakeMyTrip in nations interest & put Deep Kalra behind bars & auction all his wealth & pay due of the hoteliers & refund the money of dissatisfied guests. Modiji please put Deep Kalra behind bars. He is the biggest fraudster & scamster of India.

I booked the trip to Goa last month on 23rd September with these MakeMyTrip people, the trip was not booked though money has been paid by me. Amount rs 41495/-. Till yet after several reminders on mails approx 53 mails and n number of home calls the money has not yet refunded..these people are cheap and frauds. Every day I mail them and ask for the refund. They have stopped responding from past 15 days. Neither they are providing any contact number of the higher person with whom we can talk about the issue. When I ask for my refund, they simply say that ICICI Bank would refund it in next 7 days. These 7 days have not finished yet according to MakeMyTrip team. It's almost a month my refund has not yet credited. If this review has been reached to some brain head person, do call me over my number and revert for the same. Otherwise the glory of your MakeMyTrip will vanish one day.. Contact me on **.

I booked a hotel (Stay Simple Brindavan Resort) in MMT for my Mysore trip. It was my biggest mistake ever and my worse trip. These websites keeps all fake hotels and hotels which are closed. But I found this hotel is no more exists before I start my journey a day before and I reported same to MMT but they keep on telling, "We will call back you sir in 1 hr or 2 hrs," but nothing they did. I told them that I have reached Mysore with my wife at hotel places and my check in time is in next 30 mins where I will go and that movement also they placed my call for 30 mins on hold. After that they responded my call saying, "Give us 30 mins more. We will call you sir.." I don't know what kind of service these people provide. Please don't go with the TV ads n Alia Bhatt promo. **

I am ** Sravankumar. MakeMyTrip is unsafe for your data as any one can easily stole your personalised information and can hack your your bank account as we came across this situation so please try to avoid MakeMyTrip as its programming has many bugs.

They don't care about customers at all. No respect given on the phone to customer service. They informed me 5 minutes before my check-in time that my hotel booking that was supposed to be modified couldn't be modified. Issues take weeks to resolve, would highly recommend avoiding this website.

They are such a fraud. I booked a air ticket Delhi to Auckland. When I went to check in counter Airline denied to board me because that ticket was fake it was not even mentioned about my full trip. I sent so many mails, I did so many calls to customer care for my refund but no one is replying. My personal suggestion to you all is Please please don’t do any booking from MakeMyTrip.

It’s all sweet while making a booking through MakeMyTrip (MMT), BUT their service is very poor, pathetic, unprofessional when it comes to any problem, cancellation, refund or even flight cancellation by the airline. Even if you cancel the booking, they may even forget to inform the airline. MMT’s staff is just robotic, has no willingness to even understand your problem or solve your problem (maybe because they don’t get commissions while working on your problems), They will keep on passing the bug, never honor commitments, never act and you will end up fighting with them for months and months. Reference No. **, Reference No. **, Booking ID: **. REFUND case (Dallas to London to Mumbai). Santosh **.

My experience with Make my trip is the worst. The service and information they are providing to the customers is not perfect. I booked flight Hyd to Halifax on 13th Sep 2019. When I am booking they did not mention transit visa is required for that flight. In the airport they asked me transit visa. When I contacted make my trip customer service I talked to almost 10-12 people. Every one is giving different information. No one is providing proper correct information. I called almost 30 times. There is no proper response from them. I suggest don’t trust make my trip.

I did my hotel booking on MakeMyTrip.com and every I went to make the payment the booking date always got reset to the default date which was 27th Sep, whereas I wanted the booking for 9th Oct. I would go back and again do the booking, I did this twice and finally saw that the date was 9th oct, however when I received the voucher it showed 27th Sept, I immediately called the hotel ITC Grand Ridge Tirupati and told them that this has happened so pls change the booking date to 9rg Oct, they asked me to talk to MMT, these MMT call Center guys are indulging in day light robbery. They said nothing can be done and I should cancel the booking. I have lost Rs 6161/- on account of an issue with the date picker in MMT. I will never ever use them, not only are they cheats but they are also misusing our data which it takes at the time of registration. I would like all of you to be aware that this company, is no unicorn, but run by lumpen fraudsters, both their Mgmt and leadership is full of deceitful folks. Thanks MMT for once helping me blacklist a portal.

Booked an international experience booking for Austria. First they don't share any vendor details like name or contact number of vendor. Later the pickup location mentioned on the application was different from the location details mentioned in vendor voucher. This voucher was shared after I came back to India. Consequently I couldn't avail any service on that day. My entire day at Austria was spoilt all thanks to MMT. Now they don't even accept their fault and do not agree to refund the amount paid.

I booked a car rental through MakeMyTrip for 3 nights, 4 days. The website asks for a city of origin and destination and so I specified an origin and destination location. The booking confirmation clearly stated I have 920 Kms for 4 days with a condition that I can't do any "sightseeing" around the city of origin. Once I got into the car, the driver said that MakeMyTrip would only allow me to travel from the origin to desination and back and no side trips more than 10Kms are allowed around the destination city.

I booked air ticket online under Booking Number ** on 11th Sept 2019. There is an EMI Payment Option available at the website for an extra Payment. In my case it showed Rs 38972 for NON EMI Option and Rs 42292 For EMI Option. I selected EMI Option and Paid Rs 42292. But even as on 25th Septemeber 2019, No emi conversion is shown in My card. When I contacted the Bank, I was asked to contact the merchant. When I contacted the merchant initially I was asked to contact bank. Thus for a short period I became Surpanakha of Ramayan shunted between Ram and Lakshman. Then I followed up with customer support and found most of them illiterates. One person informs it has to be done in 5 days, another informed 15 days, Yet another 15-20 days.

I have recently Booked my trip through MakeMyTrip and found a cheaper deal with Ibibo. It is a Big difference in price and all I am asking is to refund me the amount for which there is a difference coming up. I have been a repeat customer and normally book all holidays through them. I would at least expect them to assist me and sort the issue.

Recently I stayed in this hotel for two days, August 30 and 31, 2019. I booked this hotel using Makemytrip.com. I made my booking months before my arrival. I made request for two beds and early arrival. When I arrive they didn't have any room available. Finally, they gave me the room after 1pm. The room had only one bed. When I complained about it they said they don't have any room available with 2 beds. I had to tell them "I AM NOT GAY AND I AM NOT GOING TO TO SLEEP WITH ANOTHER MALE IN THE SAME BED". After a long discussion they provided an extra bed. Till we left they couldn't give us a room with two beds.

Pathetic professionalism from MakeMyTrip. Following up for 1.5 months for my hotel cancellation refund. Still they continue to say I will get my refund in 24 hrs every time. Prathiman (customer service executive) who attended my calls twice is useless. I'm still waiting for the call from his manager. A big lesson learnt.... Strongly advice everyone to not cancel booking and suffer like me...Better stay away from makemytrip.

Please don't book OYO hotels from MakeMyTrip. I had booked one hotel for AC room previous day when I went to hotel. Those people gave reason that our AC is not working. I somehow adjusted that day but again next day when I booked on another hotel same thing happened. I mean I want to know why every time when I am booking an AC room from MakeMyTrip those hotel people are telling there is no ac room and after that these rubbish MakeMyTrip peoples don't talk and neither refunded the money..really very poor service. These peoples are cheating customers like anything.

Major Flaw - There is no facility to check/change or cancel a booking with the reference number. This is a feature missing and causing great inconvenience to its users. I am unable to access a booking done by my friend for me - I wanted to check on status/change name/date terms/cancellation policy on the booking with e-ticket and booking reference numbers- but still of no use to do any activity related to the booking. Customer support team was also helpless and had no clues to resolve the issue.

I traveled from Jorhat to Delhi. Flight was with one halt at Calcutta. They issued me two separate ticket and I was forced to check in twice. I faced trouble to collect luggage at Calcutta and went for security check in and luggage screening etc again. This was the mistake of MakeMy Trip which led to inconvenience. Moreover, the reward points which they show is are of no use.

I am Sarfraz **. Yesterday I have book hotel in MMT app. Already given full payment through card but when check in hotel reception they call extra 500 charges. Lots of time calling mmt customer care. Everyone given only 10 minute then today when we check out nothing. Send updated mail to hotel. Today I have again call to customer care but they are helpless. Totally experience to me pathetic.

I purchased a set of international tickets through MMT, Kolkata office. They had issued the return ticket for a wrong date, contrary to their email quotation. Luckily I detected the mistake before journey, but MMT charged me for change of date in the ticket. I had asked for refund of the same, saying it was a mistake on MMT part, but they would not agree. I am made to suffer for not my fault.

MakeMyTrip your 24 hour support services is a big time failure. When the customer calls for a complaint you put us on hold for like 30 min saying that it is been routed to concerned person and every time the person needs next 24 hrs to find a solution. Today after 5 days, still the issue is not resolved and the concerned person appointed who is the SUPERVISOR is now not coming on calls even after reminder mails to him. To add to this, your customer support team has no understanding and knowledge of how to handle such requests.

Stay away from makemytrip as they charged me more than what was shown on the screen and would not admit their mistake. They have fraudulently charged me extra for flights that I did not agree to. They charged 7% higher than the actual display amount!

My booking Id **. This is worst tour Co. as they charged as per discussion but failed the commitments made as after reaching destination they denied for many things mentioned in their itineraries and wasted my money and ruined trip and not responded contact. Ram ** choose MMT agency for the best trip and can enjoy my trip without any intention of getting the thing arranged and managing my trip but I felt it was the worst trip of my life as per personally I could have planned much better trip by myself. So I will write in points whatever I had issues with the trip:-

Hi. I just to brief my experience with MakeMyTrip.com. Just few months back I have to travel on urgent basis to Lucknow. I just started searching for Flight ticket to Lucknow from Dehradun for very next day. After searching various travelling agency portal, I got best price from MakeMyTrip.com around Rs 2500. Their customer support was good. Definitely I will recommend MakeMyTrip TO OTHERS. Ranjan

I would've put No stars. I will never book their online booking again, if you want to make any changes it's a nightmare. The support phones will never be answered. Please stay away from this website. The deals are also not good. I had to finally cancel my booking and pay cancellation charges. Worst experience ever. PLEASE AVOID AT ALL COST.

MakeMyTrip automatically adds extra charges to your booking WITHOUT CONSUMER CONSENT. The consumer only gets to know of these charges AFTER their credit card is charged. By which time it is too late to cancel, because those charges are NON-REFUNDABLE. THIS IS FRAUD. Always better to book airline tickets DIRECTLY from the airline website.

Do not use MakeMyTrip for train reservation. Even if your reservation does not get confirmed, you will not be able to cancel and you will not get your money back. MakeMyTrip.com steals your money. Indian railway will return your full fare but MakeMyTrip steals it.

The biggest mistake I made for this trip was to book a package through MakeMyTrip.com. I have been a loyal MakeMyTrip customer for more than 15 years. This led me to make a package tour booking from your organization. After my trip, I can safely say this was the worst mistake of my life. With your kind of incompetent customer care, you can very well call my trip as SpoilMyTrip.com.

My self Dipak **, Yesterday night i.e 13th Aug, 2019 I booked 1 room at Meera Hotel, Mount Abu, Rajasthan from MakeMyTrip website and I also done online payment. After my booking I called the Hotel manager on number (9414201829) which is given on my Booking receipt for just to confirm my booking, but He replied that they are not booking rooms online by any website whether it is MakeMyTrip or Goibibo etc.. Further I told him that, "then why your hotel is showing in MakeMyTrip website and also I got your number from the booking receipt." I also told him to refund my money which is INR 5292/- for 3 nights (15th Aug to 17th Aug). My checkout date is 18th Aug. On this he replied that, ''You can take your refund from Makemytrip, I am not responsible for this refund."

You cannot rely on MMT for Visa. Before applying for my Singapore Visa, I inquired for the time it will take for getting Visa as I needed to travel to another country. They assured me that if I apply on 24th Jul, I will get my Visa by 5th Aug. I applied for Visa on 24th Jul and it's been three weeks since then and I haven't received it. They requested unnecessary documents and kept my Visa application on hold. Whenever I keep calling them, they would say that it will come in a week! The application shows that my Visa application is cancelled. The Singapore Visa department is horrible. Very bad customer service.

I made a flight booking for wrong date on MakeMyTrip.com. Realized my mistake within minutes and immediately called them to change the dates. MakeMyTrip 1-800 customer care does not connect from USA. Landline has IVR that would not take my US phone number for existing booking. Chat bot sucks. They responded on Twitter and Facebook promising to contact me asap. After 10 hours of anxiety and wait I finally reached the airline directly and they helped by cancelling the itinerary with FULL REFUND. If more time had passed, the airline would not allow any refunds for cancellation after 24 Hour window.

MakeMyTrip is very poor in customer service as well as they always try to cheat you. When you book ticket and want to cancel it They don't provide any help. Their customer service is pathetic. I will suggest to not to use it.

Please note I had made booking in Pachmarhi for 10th and 11th 2 room. Due to heavy rain I had cancelled my plan on 9th and contacted customer care number on 9th but MakeMyTrip is not responding at all. They are just delaying the matter and on 10th I had received call from hotel stating that, "MakeMyTrip has not cancelled or extended your booking so we cannot do anything in this case." I have paid full amount of rs. 7100 in advance and the money has gone totally I think. This is just how MakeMyTrip is creating big money off customers.

Hi... I am a solo traveler and booked my trip to Nepal. The hotel that was recommended as part of package wasn't good and few of my friends who visited gave a negative feedback. I contacted the agent to change the hotel and was following for 2 days, it didn't get resolved. I am really upset and doesn't have an option to cancel as it's told to me that package is totally non-refundable.

I would like to share my experience for my recently hotel booking in Bhopal. Hotel name is RnB Bhopal. I booked the rooms through MMT. Rooms were small, stinking of stale smoke and musty odour of wood and paint. The walls were damp with peeling paint. Floors were dirty with equally dirty foot mat. The linen was dirty, yellowed and the towels were of poor quality. The bathroom was small, and had poor hygiene, with broken accessories I would not recommend for families. Picture shown on site does not match with actual property. I have pictures as a proof. Would not suggest to use MakeMyTrip. Better user Goibibo..

We booked a hotel booking in MakeMyTrip website but hotel denied entry and told me they don’t accept MMT CUSTOMER. ME WITH MY WIFE, 2 year son and 6 year daughter were just standing in road. We called customer care people. Nobody gave adequate information and refused to do alternate hotel. 4 hours we suffered calling them because but no reply. Long call waiting. Never ever again with MAKEMYTRIP. IT'S COMPLETE WASTE AND FRAUD. STRICT ACTION SHOULD BE TAKEN AGAINST MAKEMYTRIP....

They are sitting only for money sake. Their services are below poor. They don't value their customers. We were 3 families and took 3 rooms for 2 days still they had no value for customer. Will never suggest anybody to try this hotel ever..Poor staff. They need training on how to treat customers otherwise they will shut down soon..

BOOKING ID: **. We were a group of four girls and had booked a suite room in Citrus Chambers, Mahabaleshwar from 27/07/2019 to 28/07/2019, for four people through MAKE MY TRIP ONLINE PORTAL. While booking, we had specially written that the room should be for four people and pictures of two different rooms with different bed sheets and slightly different interiors in a single suite were shown to us on the MMT site. Accordingly believing that the suite room is with two bedrooms we booked the said suite for four people for a rate of Rs 14000 per night.

This is fraud app and don’t have proper customer care service..Customer care is **. They just provide wrong information to you. Even mmt shows that guest are allowed. Hotel will deny check-in. I paid 1300inr to go from station to Hotel Unity for return trip which was waste. MMT misguide and don’t have solution in hand. I was waiting for call for three hours and resolution got after 6 hours..not even alternate hotel. I got refund so after taking 1500inr refund I had to pay 3500 at one hotel.

My friend and I planned our weekend trip in outskirts of Delhi on 27 July to 28 July on MakeMyTrip app. While searching on MakeMy Trip I applied filter of resort and swimming pool, got some options and checked amenity of swimming pool. I selected resort Ashok Country Resort, 30, Rajokri Road, Kapas Hera, New Delhi, in which amenity of swimming pool was shown on MMT App. I booked Ashok Country Resort and checking in said hotel on 27/07/19 at around 6:45 pm on pay at hotel option.

I am a student travelling for the first time to USA and I booked a flight via MakeMyTrip to Detroit. I booked the flight about 2 months early. The flight was scheduled to take off in Bangalore with layovers at Abu Dhabi and Rome. The flight was operated by Etihad till Abu Dhabi and by Delta Air Lines till Detroit. MakeMyTrip DID NOT INFORM ME of any transit visa that may be required. After about 1 month I was told by a friend that on calling Etihad Airways she was informed that since Etihad and Delta have no baggage agreement I will have to re-check in my baggage at Rome. Due to this I would require a transit visa.

Booking is easy but updated information regarding agents are not available from MMT. No one take follow up from mmt or agent site. Tracking team is not working properly, due to this customer always suffer on online booking, especially bus booking on mmt. Customer care is very bad experience for me. They not give proper response. They also not known about case resolve situations. Only say "I raise your complain". But not any notification or complain no raise by them. My money is already paid but this will be recover or not, I don't know. I take effort for my own money. This is very painful.

If you are abroad and need to contact them for anything whatsoever, don't even try. There is no way you can contact them, all emails bounce back, you cannot chat with them unless you have an Indian tel number. I managed to contact them on the phone once (after numerous attempts), got through to one chap who says he cannot help and to email them on supportz@makemytrip.com. Did that, immediately bounced back. Tried various other email IDs I could find on the internet but all bounced back! I have given up on trying to cancel and get a refund of my multiple domestic tickets (family of four) and will swallow the loss. Never again - MAKEMYTRIP!

I booked railway tickets from MakeMyTrip but they were on wait list for quite some time. I decided to cancel the tickets since I made alternate arrangements. We needed confirmed tickets. When I went to the MakeMyTrip website, there is no option available for customers to cancel railway tickets booked from their website!! I called the listed customer service number twice: ** - and both times I was on hold for over 30 mins and no one came to the phone! There is no email id, no chat session - nothing available from the USA version of the website. Same thing on the India version of the website. I am yet to find out how to get these tickets cancelled, no clue so far. I am stuck with these tickets.

I had written a review detailing my stay with the hotel. MakeMyTrip took over 1 month to publish the review. They took out whatever they wanted and only allowed what was mutually beneficial to the hotel and the booking agent - MakeMyTrip. However, the Hotel replied to my review and directly insulted my female guest by stating she was an unsocial guest! In other words, my to be wife is now a prostitute to the opinion of this hotel! Why is it that the business partner (Hotel) of MakeMyTrip, gets to state whatever they want in their response to prevent embarrassment from factual events? But a customer is not allowed to state the facts so other consumers are aware of the issue. Consumers should have the right to give honest feedback.

I booked for Ladakh Holiday package of 6N/7D on Jul 8, 2019 and made the payment of Rs, 10,000 on the same day. Then immediately realized that I cannot go on the said dates as there was something else which came up. I immediately called-up MakeMyTrip and asked them to cancel the trip, to be precise asked to cancel the trip on Jul 9, 2017 and asked for refund. They denied any refund stating as per policy any initial partial payment is non-refundable. I requested them as I have asked for cancellation the very next day after the payment and they would not have done any kind of arrangement for my travel in those 24hrs (I did not get any flight ticket booking as proof of their booking my travel). Still they denied any refund saying as per policy they cannot refund the Rs. 10,000.

I have booked hotel through MMT Booking ID ** and when I have reached the hotel, hotel manager denied to check due to technical problem of money between hotel and MMT and but no solution after passed 6 hours. That is Make MY TRIP. I am a regular customer of MMT but today Iast time. I have found there is promises nothing more from their side.

Spent lots of money on a 5 Star trip to Himachal Pradesh for my family of 9. They didn’t deliver what they promise, made us pay more out of our pocket, promising that they will refund after the trip and refuse to call me back when I demanded an answer. They just email and keep saying the same things! Don’t ever travel with them!! At first denied any of the complaints... when I started giving evidences, they agreed that it was their mistake. But instead of giving me cash refund, now they are forcing me to travel again with them saying that they will offset the price!! What kind of company is this?

Hello. I have very bad experience with MakeMyTrip booking. Had my Maldives trip booked with MakeMyTrip with full payment done approx one month in advance. On the day trip at airport from airline I come to know that flight is cancelled and when I contact MakeMyTrip they had no info on it and didn’t turn up for any help in spite of my continuous call. It was the worst service I experienced (completely opposite to what they claim in TV ads). I had to book my ticket with other airlines at very high cost and travel. Air India which has cancelled their flight assured my refund will be done to MakeMyTrip. I am following with MakeMyTrip for my refund which is still not effect and no proper reply/update from MakeMyTrip. VERY UPSETTING???? Ramya **

It was very bad. Hotel booking through MakeMyTrip was confirmed but hotel denied to check in. That they dont have any information and after three hrs waiting at reception MMT customer care finished the discussion. That they are helpless and can't do anything.

I booked online cab from MakeMyTrip, they took the money but not served. Later they say driver came to my place but I have not responded. I have shared them all the screenshot and call details to MakeMyTrip but they are not paying back the amount. They are doing this cheat since long.

@makemytripcare Cheating & fraud by MakeMyTrip regarding cab booking ID no. ** from Dehradun to new Delhi. Cab did not reach me, I want compensation of Rs. 50000/= & also provide double fare of up/down trip.

I booked a round trip Air India flight from Delhi to Mumbai from MakeMyTrip and when I checked with the official site of Air India I found it 1000 rupees cheaper for the same flight and same timing. How can MakeMyTrip.com can make a fake statement that they guarantee lowest fare price on the domestic flights.

MMT is still a web portal and the whole culture is to not speak to customer and hide behind, whenever there are issues. The major issues we faced were:

Dear friends, Please think several times before using services from MMT (Make My Trip) as me and my mom had to go through a worst experience while travelling to the US. We booked return ticket from China Southern through MMT. We explicitly mentioned that we need Asian Vegetarian Hindu meal. The booking was made successfully with no issues. On the travelling day when we boarded the flight and during the diner time we were served Non Vegetarian meal. We are Jain and when enquired about our opted choice of meal it was specified by flight crew that they don't have any records of our choice of meal. So they can't provide what we opted for. My mother is sr. Citizen and we had to remain on almost starving conditions for over 13 hrs of journey while travelling to US from China through connecting flight.

It would 30 hours from India to reach France and 30 hours back from Switzerland. They would promise to help you with Visa processing which they haven't. The flight list they give you isn't final. Keeps varying. Never trust these **. Avoid MakeMyTrip holidays at any cost. Better book your own flight and use Airbnb which would cost the same.

Worst customer service ever. Don't waste your money and time. Once you book anything, you are hooked and will never get your refund. Customer service people will stay on calls for 2 hrs and won't do anything you request even within acceptable timeline. Pay bit higher price to get proper and very well taken care by other companies with good reputation. Their site is not secure as well which will cost you much higher since your identity and personal data is not secure if you try to live chat and fill the required info which can lead to anyone in the world to get scammed. STAY AWAY. Not a good site to do/give business. They are nothing but bunch of liars trained to waste your time.

Booked a Jet Airways flight via MMT from Bangalore to London. Airlines got grounded. Tickets cancelled by airlines. It has been two months now and no information on the refunds. I had two more tickets booked via Airlines directly. Airlines refunded the money for those in 5 to 6 days. Only the ticket booked via MMT has not been refunded. These frauds are just sitting on customers money. Sale contract was with MMT and thereby they should be responsible. Don't ever use MMT.

Did advance cab booking for 11AM from Lonavla to Mumbai. Got driver details and driver in turn passed other driver details who in turn have details of third driver. After coordinating for 1.30 minutes, MakeMyTrip executives is saying me that they will not be able to provide service and they will cancel the ride. While they mention they will refund the money, they feel it will solve all the problem of a family who were accompanied by two toddlers of 9 months and 14 months. After 2 hours of frustrating coordination, I had to cancel my booking and had to self organize other booking. When they can’t manage customer satisfaction they should only focus and concentrate on hotel bookings (hoping they would be handling this professionally).

I have booked one hotel in Ooty for two days with MMT booking ID ** for OYO 9080 Hillwood Cottages. My experience is horrible as rooms were in pathetic condition, full of mosquitoes, no proper reception to attend the complaint, no proper road to enter with taxi. I complain the same with MMT call centre, they told contact the Oyo as property belongs to them, they will make the adjustment if Oyo agrees. Oyo call centre give me new property with new booking. After that refuse to do the adjustment as I have made payment to MMT. MMT person refused to do adjustment as they have not received request from Oyo. At last I again make the payment. Now I want my refund back and don’t know to whom to contact to, MMT or Oyo or hotel as all are passing balls to each other.

I had booked my flights with MakeMytrip and I have still not received my money back. We all know Jet Airways has been grounded and it has been more than 60 days now that I had not received my money for international flights. On their assurance only I had rebooked my ticket with MMT where as post 60 days they do not respond to my calls and keep transferring. When we make a booking on MMT we pay them, then why do we need to wait for Jet airways to refund the amount. MMT is responsible for my booking, whereas now they state that they are only an agent. What is the point then of going through an agent if this is how they treat their customers. Very unprofessional service.

I had booked my flight ticket on 23/01/19 through Make MyTrip for 26/05/19 from Chandigarh to Mumbai the amount being 13,934 and the airline was Jet Airways. Everybody knows the airline closed and I had to bear the loss. Not only I had to pay 8000 extra amount 22,914 even after cancellation and me chasing Make My Trip for refund the past few months I have still not got my money back whereas I have heard others have. What I do not understand is if MMT earns pretty well from these airlines then why is it not paying its clients and chase the airlines for the refund. Why is it causing great inconvenience for its clients who have been with them like me for the past so many years whereas we are the ones who generate business for them. We really need to reconsider these service providers who in the guise of benefactors are like wolves who fleece you.

I booked a ticket for my mother through MakeMyTrip, she doesn’t have last name on her passport but While booking the ticket make my trip system allowed me to book the ticket but while printing they added Ms twice in the first name and first name into the last name. I checked with China Southern airlines and they said it's MakeMyTrip system which is generating extra Ms as per the gender of the passenger and only MakeMyTrip guys can rectify it. I am trying from last 7 days and all the representatives sending me to different directions and no one is giving me any solution. I would highly recommend not to book ticket with MakeMyTrip.

Really disappointed by MakeMyTrip (MMT) travels! We had paid 120000/- for 1 week package for 4 person. I have already told them that all the 4 are senior citizens and make sure that we get ground floor hotel rooms and the hotel room should be relaxable. They assured me that I can call anytime and they'll help me. But they didn't. When I was booking the package they were very co-operative and very nicely responsive. Until I paid the whole amount for the package. Firstly Mussorie hotel was good yet the washroom were not even working properly. Food was too poor and quality was just awful. Location was okay.

Make My Trip is the worse travel company. I have trapped two time in it. I was willing to book bus ticket from Banglore to Mumbai for 24th June 2019 and when I was at checkout point. Payment was failed and I made the payment again. Payment done and what I have seen the date is changed and was the same date on which I have booked (13th June 2019). There was a rule written in the ticket that if the ticket will be cancelled up to 8 hour before the time of bus none of the money will be refund. It happen with me second time. It happen with me one more time when I have booked a hotel in Puri and the date changed unknowingly and my money got waste. That time I thought that it may be because of my mistake but now I am sure it is because of the technical problem with their website so I will suggest everyone not to use this website ever otherwise your money will also sunk.

I booked my Jet Airways flight tickets in the month of January 2019 via MakeMyTrip for Mumbai to Singapore... In the month of April 2019 all Jet Airways flights were cancelled and MakeMyTrip emailed us that refund will be processed in 7 to 10 working days... It's been 60 working days and we haven't received any communication on refund status. Also when we call customer service number, they just keep transferring your call and waste you time... never ever book tickets or packages via MakeMyTrip, absolutely cannot be trusted. Pathetic customer service, they just want to take customer money and sit over it. Customers think 10 times before booking via MMT, as if you book via other portals you may get the best service.

Hi! I am Vishal **, A Research Scientist and Anesthesiologist. I want to share my memorable experience with MakeMyTrip and would love to recommend people for the same. The flight tickets were so cheap other than any other websites and tremendous so friendly support from Customer care. I had missed my flight due to visa issues and I was traveling to South Korea in a Very important International Conference. I missed the flight and the next flights were so costly to purchase around 1 lakh and more. The airlines were suspended my tickets and it was also non-refundable. I was stuck at Delhi Airport!

They booked the ticket, deducted the amount from Bank after confirmation. But after some time they cancelled the ticket saying technical glitch and processed the refund. Till here it was good. After this I had booked from IBIBO. After around three hours MMT had booked the same ticket once again and then charged again, and my money was deducted from Bank. This time I had no whereabouts from where they had booked the ticket. I had to cancel the same. However in this I lost around 3800 Bucks. MMT did not bother to hear this and kept on claiming big that they have settled the case within a record time.

We did not get proper/required support from MMT staff. We were requesting within the policy date to cancel one of hotel booking due to its quality, but MMT staff was doing time pass and moving our request within MMT team members. It was pathetic experience with MMT staff.

Hi, MakeMyTrip refund status very poor, really bad experience with them. When bus didn’t come on scheduled time and when I tried to cancel they denied saying "tours are not refunding".. Really pathetic aa.

I had planned a trip on 7 June to a resort for two days (9 June to 11 June). During my booking by mistake I put 1 day prior to actual departure (8 June to 10 June). I called the hotel but they refused to help as the booking was online. Now since the booking was one day before, cancellation and modification option was already gone. I emailed the customer care but according to rules it was showing extra charges (same cost of two days again). Then I called the customer care number on the booking voucher, they talked to the hotel and changed the dates accordingly, mailing me the new voucher. The process was easy and smooth. I was so afraid that I have screwed up, but the guy on the phone really helped me. Thanks Suravjeet!

I booked my round Flight tickets (10th July - Abu Dhabi to Kolkata) using online website MakeMyTrip.com (refund for Booking ID **). Due to non-availability of the Jet Airways flight six weeks back they have cancelled my one-way ticket and assured to get back the refund within 72 hours. I have written 1000 times emails, but they are idle. I lodge a complaint online at consumer forum but nothing happened. This company totally cheated me. They don't take any responsibility if flight get cancelled. They will not refund back the money.

I faced payment issue on "MakeMyTrip". Thrice money was deducted while booking domestic hotel. Their customer service is pathetic. Nobody responded even after raising tickets and calling again and again. Their support system is worst and very bad user experience.

I booked a holiday to Nepal on Feb 16th 2019 to Nepal. My travel date is on may 10th, 2019. Flights, hotels, etc all are booked by them. I got a call from MakeMyTrip customer care saying that my flight which they booked got cancelled and said to pay extra 30000/- to book other flight. I didn't book the flight as the cost is very high. My trip got cancelled and till now they didn't give any refund. I paid 54000/-.

Never ever use MakeMyTrip app for any bookings. You are sure to end up losing your entire money and peace of mind. They have opened the app only to cheat customers to give up their hard earned money. Their customer care are very rude to the customers and are not bothered about the convenience of the customers as long as they are able to cheat them of their money. Their hotel booking is another farce wherein the customer is forced to lose his money by falsely claiming options available as pay at hotel. However, conveniently they take your credit card details and later charge the full amount after a day and then wash their hands saying it is hotel policy and the amount debited cannot be refunded. There are much better options to book your flights and hotels.

I have booked a package with MMT for Singapore and Malaysia. It was the worst experience I had with them. It was my First international trip with them and they have promised me that all will be good but Malaysia trip was ok ok. but the worst scenario was Singapore. The hotel which they have provided me was very worst. In the hotel there were cockroaches and bed bugs and the room was not good also. I have requested them to change the hotel but the tour manager told me that if I want to change the hotel I myself have to pay the money and get a good hotel. This service was provided from them. Mostly the tour manager is not useful, he just only coordinate on Whatsapp messages about the tour nothing else.

Very much upset. Though my friends told me that don't book tickets from MakeMyTrip, still had trust on your site and booked the train tickets which was urgent. After few minutes got mail and message that transaction failed min suddenly. It's really annoying. Money was deducted from my account. What the hell. Such service you provide to people using your app. Please see to it the money is been refund as soon as possible and solve your technical issues and then proceed further use of app in market.

I had booked my ticket from Hyderabad to Delhi for 3 June 2019. Now when I'm trying to cancel through chat, email and call no one is responding. I don't know why their customer service seems so busy that customer have to wait like 2 hrs online and still no response. I wonder if they have any customer service department who would actually help people. This is really pathetic. I would request people whoever is getting offer from MMT or any discounts still I would request not to book from them. It's better to pay a little more and book through agents. And also I guess no customer service in the world would be so busy as MakeMyTrip coz they are not there to help. But they are there to see and laugh and suck people money and that's how these CEO and others who is associated with MMT makes money. I would never ever deal with MMT. Just hate it. Pathetic???? If I had an opportunity I would not even give one star.

MakeMyTrip is a cyber fraud company. They think my money didn't issued me a ticket. They have only computers to talk to their customers. Service is also zero. You can't speak to a human at all. I believe they and their brand ambassadors should be prosecuted.

I had a very bad and humiliating experience with MakeMyTrip for Europe as I was not able to travel Budapest though my tickets were booked but they did not mentioned anywhere that you have to carry your passports in original wherever you go, the taxi which I booked with them was not on time and he misbehaved with my family during the way from airport to hotel and asked 100 euros on the way and threat me and family that he will drop us on road if we will not give him 100 euros in cash, Moreover I missed my tour to Eiffel Tower just because I was late by 5 mins. So in total I lost my 800 euros without my refund after booking with MakeMyTrip.

Hello. I have recently availed a holiday package to Leh. I had too bad experience and I am sharing the feedback. I will never consider MMT again until MMT changes their rigid customer harassing policies. My feedback in detail.... What’s good: The hotel accommodation, good quality, hygiene and service. The overall comfort of an organised tour as there is less to think for the customer like any other organised trip. All local trips reasonably organised, good discipline, on time schedule and timely general information at site.

It has been the third time booking with MakeMyTrip and this time everything was going wrong. I couldn't access my account so we dig booking over phone. They charged me the amount in the wrong currency and took money again (without permission) from my bank account!!!! So I ended up paying much more for my ticket than it was!!! Plus additional bank processing costs I had to pay for their mistake!!! Additionally they didn't even reply to my emails and didn't try to reach me!! I got no information and my account is empty, no flight information and access to the complaints. This is neither fair not the work of a proper booking agency. DEFINITELY NEVER RECOMMEND!!!!

I had wasted more than 5 hours on phone from Australia calling MakeMyTrip customer service to clear my international tickets booked thru them. No one has a idea and they abuse you in Hindi, and at the end no help. I wasted my time and I was forced to cancel my tickets and book thru a travel agent at the last moment, wasting my time and my money. If you want to lose your money, peace and life, try booking from MakeMyTrip. Am reporting from Australia, absolute worst company, which will definite ruin the standards and name of India.

I booked two triple deluxe rooms in Hotel Sonar Bangla through MakeMyTrip website 1 and 1/2 months earlier than the scheduled date of travel. While booking the rooms it showed me that each room will fit 4 adults and 1 child and accordingly I booked the rooms and full money was immediately deducted. As the rooms were booked via MakeMyTrip and the Hotel has also accepted it and the review was also good so I didn't call the hotel after the booking.

I was a MakeMyTrip customer for a long time. Probably long before they released their app until 6 months ago, when I got the worst room possible (similar to Decent hotel from Jab We Met). I understand when the hotel gives you an incorrect booking but not MMT. I had booked a room after checking with pictures on MMT. The room was nice and oh!, it was during Diwali, so imagine my surprise when a room fitting my criteria was found. And then we reached the hotel...

Booking ID - **. I booked a cab. The cab was in very nice condition, driver was polite. By mistake I paid double amount for the extra kilometer and the driver returned the extra amount sincerely using Paytm. Kudos to him. It was a nice and pleasant journey. Thanks.

This is a company run by cheaters and thieves. They got all my refunds of 2 lakh from hotel and airlines cancellations and decided to keep it and refuse to return to us. We have written emails from MMT that they will refund but not a penny has come. We have decided to go legal against them. Strongly recommend not to work or buy any package from MakeMyTrip.

Very poor customer service. Phone service is very poor. Takes hours to reach a rep. They never call back. Irresponsible reps. Never book from this site. Talk to hotel directly. They are giving better deals.

Actually I cancelled a train ticket on 05th April 2019, but my refund is not credited in my account yet. I called MakeMyTrip so many times. Every customer care executive said me that, "Please wait for 24-48 hrs. Definitely you will receive your refund." At the last I talked with Mr. Amar ** (Customer Delight Team) on 4th May 2019 and he said me that, "Please wait for 48 hrs. I will get back to you." But he does not call me even I send mail 5 times but no response yet.

Worst service ever. I have been booking tickets from them for nearly a year, had a good opinion. I was booking ticket from CHENNAI TO LONDON INTERNATIONAL AIRPORT on this Monday 13 May 2019. They took my money but ticket booking unsuccessful. Called them. They said refund initiated. Will take 3 days from their side. On Wednesday 15 May was booking again from Chennai to London. They took the money but transaction failed. No ticket generated. Was calling them to talk to supervisor, they said will give me a callback but no one did. Had a chat with customer service agent still the same story.

Before making booking or trip package here careful and don't do any booking in MMT. Their supports sucks and your booking will be automatically changed after sometimes. For example if you give Bangalore to Dubai later it changes to Delhi to Dubai and you are trapped, you can change or cancel the booking and your money is gone, ** MakeMyTrip.

I was looking to book international flight return tickets when I came across MMT Best Price Guarantee programme wherein they were claiming that their price is the cheapest and in case a cheaper ticket is found within 24 hrs they would return 10 times the fare difference. So, I went ahead and booked the ticket. While making payment I found another Rs 2600 discount coupon over and above this scheme. So, I applied the same and went ahead and completed my booking.

Average Hotel, morning Breakfast is very limited to Idli, Puri, Bread, Coffee that's it. Even if you ask for omelet on payable basis it is very difficult to get. It is overrated in review and hyped. MMT misguiding visitors without verifying the fact and authenticity of the feedback.

Hi, I booked a hotel for my trip to Singapore from MMT. I booked Days Hotel by Wyndham Singapore At Zhongshan Park. In MMT website they mentioned that the hotel provides Indian veg food and has a swimming pool. However, after check in I came to know in the name of veg food they have only veg Biryani and nothing else in veg and there is no swimming pool in this hotel. I contacted them via Twitter but have not received any response from them for 7 days. They completely spoiled my vacation as I booked that hotel only for veg Indian food as my wife is vegetarian. Now, I have decided to drag them to consumer forum for a settlement.

Very bad customer service. MakeMyTrip seems to have a bunch of frauds. I have suffered mental trauma because of them. They ruined my whole trip. I booked my honeymoon package 2 months before the date for Thailand and I was told that if I'll pay the amount through HDFC they will return 10% cashback after the trip is over. So I believed them. But after the trip when I asked for cashback they denied it completely. And also during the trip, I was asked to pay the extra money for luggage that was not mentioned anywhere in the mail and that too in that baht.

Just booked holiday package with MakeMyTrip inclusion of hotels and cab, for which they have charged good amount to me, but it is not all worthy as per hotel category and rooms quality is concerned. MakeMy team even not at all supportive and cooperative. If we raise our concern, even doesn't initiate any call from them side on complaints.... Better to book your own holiday separately, it would be quite worthy and satisfactory...

I booked bus ticket with them. With SLH travels. My boarding was at night 11.45. They have cancelled the bus and there is no information from their end. I have not received the refund yet. Not able to reach the customer care.. Only I can chat with them. They say your issue has been closed. But where is the refund??. I am still waiting.

Booked for a family package tour to Sri Lanka. Highly disappointed with the way the trip was organized. The package cost was 48,000 (excluding flights). But, on-arrival, we were charged an additional Rs.17,000 by the guide. The guide (Mr. **) did not take us to any of the places mentioned in the package. He was extremely rude and did not give us any time to eat or shop. At one point, he blackmailed us that he will drop us in the middle of nowhere if we raised any concerns. He even handed us Rs.500 and asked us to take an auto to our destination. Such mannerless service! Do not trick people like this. You are giving a bad reputation for the country we are visiting. I would definitely not recommend this package to anyone. Don't waste your money on this trip.

This a biggest looting firm. They were milking money from customers due to the last moment confusion when Jet Airways cancelled their flights. Their website was showing only expensive alternative travel options. Finally I was informed by my friends to check Air India website directly and I managed to book my tickets for the next day within my budget.

Terrible customer service. MakeMyTrip seems to have a bunch of frauds and scamsters. I booked my two way flight from MakeMyTrip from Mumbai to Toronto and Toronto to Mumbai. From Mumbai to Toronto, because my flight was from Jet Airways, it got cancelled. When I tried contacting their office, NOBODY picks up and an automated voice just cuts the call. The other numbers are useless too. I even sent in a mail to which I received NO reply. I visited the Jet office and stood there for 2 hours post which they told me that our flight from Mumbai to Toronto holds cancel and that refund will be given by the travel agent. Till this point, I received no notification from MakeMyTrip.

Because of MakeMyTrip.com my family is going through a mental trauma from this morning. My family was visiting me (I am in US) from India and supposed to travel this morning to JFK. They booked tickets for 2 adults and 2 kids more than a month ago through MakeMyTrip.com and got confirmation of booking. When they were in the airport to check in for the flight, the people at the counter informed them that only the 2 kids ticket was confirmed by MakeMyTrip.com and the adults do not have tickets. They had to cancel all the tickets as the kids cannot travel alone.

I had canceled the ticket in the month of Feb. So far the refund has not been done my MMT, it's been 2 months since the cancellation. I am only getting their mail stating they are looking into the matter. They will revert in 24 hours, same mail is repeated every day, they are not serious of public money. Such agents have to be black listed. What is the use of giving such big ads in the media when they cannot give proper service to their customers. If it was MMT to get money they will ensure the last penny is sent to them. I would like to know if there any platform where we can complain for their cancellation of their license. Regards, Sham **

I would never forget how much trouble this travel agency caused me. Their customer care is worse than your nightmare. If you want to book flights I recommend book it from direct airlines rather than these cheaters. They will try you lure you with deals but it is all a scam. Their customer service is rude and not at all helpful. I pity you if you are one of the victims of this company. Worst service provider ever. Please never book anything from their site because god forbid if are stuck somewhere no one from this company is ready to help you.

SInce Jet Airways suspended their operations, MakeMyTrip app is not working anywhere. We trust that MakeMyTrip is for ease of operation of users. In such a specific condition they should be more active to win customer confidence but it is not happening. Connecting is the key to win confidence which is missing at all.

Hello Friends. I am Kapil & I am sharing a my experienced with MakeMyTrip. MakeMyTrip is a Fraud Company. They have no value of words. All Management are so irresponsible and faked. According to me don't use MakeMyTrip for any travels because there are loot Money and given by bad service.

I have booked ticket through guest user, after successful payment I have not received ticket details on 3rd April with travelling date of 15th and 18th April. After 2 days I contact customer care, they were not able to find any transaction with details of mail, contact no., traveller name, secondary mail. Customer care executive was unable to find any ticket details throughout week. (All conversation on Call and some of on mail). One of executive told that, "Sir ticket is not cleared. MMT has initiated refund on 5th April." So checked with bank, but bank has denied. Send statement to MMT for cross check. I have sent mail on 14th, 16th & 18th April. Send mail to MMT for refund status.

Would like to show a classic case how MMT (MakeMyTrip) cheats consumers? Here's a case - if you're in a hurry for a Tourist VISA & book an international flight via MakeMyTrip, you'll go for a Travel Insurance like in Schengen countries it's mandatory. Interestingly their same "Apollo Munich" company insurance for domestic sectors has "trip delay & cancellation" + much more clauses than mere 11 clauses in International segment but they charge you a real high premium (straight double premium than their rivals/partners, compare before you go for them) for a small sum-assured in the latter segment. They don't even share the plan with you. Seemingly in most cases, flights get delayed in International Segment which they have not smartly covered as a clause where in you should be eligible to claim.

Hello all. Please do not waste your valuable time and money to make any booking on MakeMyTrip. The company has ZERO customer service. No one replies to emails, management emails bouncing back. Chat is like graveyard, and you are trying to chat with dead people. I have very bad experience and I lost my money. So please don't waste your time and money.

I booked this hotel through MakeMyTrip. Hotel name was ONE HOTELS IN CORBETT. I made full payment in advance for 2 cottages. However, on reaching the hotel I was shocked to see the pathetic condition. SEEPAGE ALL OVER IN THE ROOMS and dining area. Undergarments hanging in the balcony. We were 2 families with kids so decided not to stay there and stayed in some other hotel. I want full refund of my booking as the quality of the service provided by MMT is not up to the mark.

I will summarize the worst experience of the hotel 'The Rink Pavallion' Mussorie in following points.

Hi, I booked a hotel in Trivandrum and was denied check in because the hotel did not receive that amount. It was 11pm in the night and I was travelling alone. I had a early morning flight from here and from 8:30 pm I was waiting for the customer care to get back to me. I made 5 calls to them all with the promise of getting a call back from them within 15 mins. Forget a call back each time. The executive on the phone was apologetic and very prompt in transferring my call and that is all I got from them. I am a woman and the treatment from MMT I got was just not correct. My constant tweets or phone calls none got them to respond. Don't know how MNC can treat their customers this way. #frustrated and #helpless. Regards, Akriti.

Hello Team, I made a booking with MakeMyTrip. Paid 90 pounds per day for hotel in London. The images shown very fake of the rooms. MakeMyTrip is not reliable. And fake. I will suggest all my family members and friend not to book with MMT.

I was trying to book a flight ticket through MakeMyTrip app and it threw an error in the last screen. It happened twice so I switched to a different app and booked my ticket. To my surprise, I got an email from MakeMyTrip saying my booking is confirmed. I got shocked because app had failed and I never entered the OTP for credit card transaction. When I called MMT support, they said transaction is successful. When I asked them how, they said since I had the card information saved in the app it pulled the money directly from there without asking me for any OTP. They hung up the call saying that. When I tried to call their support again, I found that they had blocked me from calling them through their IVR system. I can't reach their support at all now. Fraudulently they sucked money from my credit card and now I have no one to complain.

We had a horrible experience with the outstation cab we booked through MMT. I am writing this so that other can also learn a lesson. First of all the driver sent by MMT was just 19 years old without any commercial driver license (which we got to know later during the trip) and we were going to Ooty where an expert driver can drive. We realized later that if any accident would have happened who would have taken the responsibility. Second the driver pretended he did understand Hindi nor English no even the word “stop.” Second day we hear him speaking Hindi nicely so he was lying. He did a lot of other annoying things that we ignored.

I have booked 2 rooms in one of the resort from MMT app. I have booked room after I saw room pics in MMT app. However, when I arrived resort, I was surprised with the room given to me. The room does not have space and arrangements as to what can be seen in app. I contacted MMT support for 7-8 times to get things verified and to get this sorted with help but I have not received any help neither callback. I have also sent the images of room via email but to no avail. Really disappointed with the services.

Booked a flight with this company. They did not correctly spell the name. They issued an e-ticket for the wrong time. There was no flight at time issued on the ticket. I phoned and e-mailed many times to get this resolved. Staff lack of interest in resolving anything. I did travel on the flight as all the details were incorrect due to negligence of this company. If anyone is reading this PLEASE DO NOT USE THIS COMPANY for any of your bookings as you will suffer financially and stress in resolving any issues.

They are a hoax. This is the worst ever travel agency. They are the least helpful and worst customer service ever. They cancelled a part of a reservation and never bothered to email me. I had to book a separate ticket directly with an international airline.

I try to book a ticket through this site and it charged my card and gave me the message below. "Your booking has failed. We are sorry, your booking has failed however your card has been charged. Your payment has been sent for refund processing and you will receive it back in 3 working days." As booking failed I decided to book tickets through a different site and then 12 hours later MakeMyTrip.com went ahead and booked ticket. Now I have another set of tickets for my travel and has been more than 5 days waiting for refund for their goof up. Please keep off from this site for any booking. Thank you.

We wanted to book a hotel closer to Grant Medical College. The address showed on MMT website while booking was 2 km from the college and they also matched the confirmation message sent to us on WhatsApp. However, the hotel booked by MakeMyTrip was 60km away from actual place. When we tried to contact MMT, no phone numbers were working, not even the one provided on the booking invoice!

I booked a flight ticket for going to my sister's marriage. Due to some reason marriage date is changed. Two time I called to company to to reschedule the date every time the change the penalty price and now they the price of penalty is equal to the flight ticket. I gave the worst review to the MakeMyTrip. It's my first time and so-called last time also. I prefer the other brand because they never disappoint me. If there are zero rating I definitely give it zero.

I made a booking with MakeMyTrip. When I got my itinerary in 3 hours. I noticed that they have misspelled my name on the ticket. When I tried to contact them back, it took me 2 hours to get in contact with the agent. Also, in spite of helping me have correct name, she said you have to get a new ticket by paying whole amount again. Not only this, she said MakeMyTrip will charge 20,000/- INR to cancel previous booking. It was not even 12 hours when I booked my flight. When I tried to check out that why do I have to lose so much money, she hang up on my face. So, people please never book flight with MakeMyTrip. Worst service I ever came across. Save your money. Book with others not MakeMyTrip.

I have recently booked a hotel booking of 2 two Rooms through MakeMyTrip. After making the payment, I got a message that the hotel in a pending status, will get the confirmation within 2 hrs. I received a message within 30 seconds that 1 room has been confirmed and one of them has been cancelled due to some technical error. I called them regarding the same issue within 5 minutes and they are not were of no help. I was told to book it again at the new price which was a rs 15000 more expensive.

I booked hotel at Coorg through MakeMyTrip app. It was OYO room at Hill View Hotel. Next day I received SMS from OYO asking me to pay advance amount to confirm my booking & I paid. In spite of payment I received SMS one week later that my booking cancelled for non receipt of payment. My hectic efforts to resolve my issue went in vain as neither MakeMyTrip nor OYO responding properly.

I booked ticket from Kathmandu to Delhi. In the e-ticket was written that the cancellation fee will be 2530 and MakeMyTrip fee will be 649. But, when I need to cancel the ticket, they added convenience fee of about 900 extra. They do not clearly.

Fraud in cancellation charge. Very bad agency. After cancellation airlines returned 9000 rupees but MakeMyTrip returned me 90 rupees. It is totally fraud. I request you please do not book ticket through this agency.

Every dealing with MakeMyTrip is a source of problem, The system doesn't recognize international numbers and it remembers a wrong 10 digits number you are supposed to know, if not the call centre doesn't answer your calls! The system blocked my computer IP so that I can't login anymore. The chat system only answers stupid basic questions and never transfers you to an agent. When you finally manage to talk to a commercial agent, he doesn't transfer you to technical support, and only tells you "wrong number" and hangs up. If you are an international traveller and have LOTS of time and money to waste, buy your next flight or hotel through MakeMyTrip.com.

I have booked flight return tickets to Stockholm, Sweden. But once I reached Sweden need to change return flight but not able to contact customer support over telephone on provided numbers and trying to change online but it's not working. After sale service is so much pathetic. Suggesting not to buy return tickets on MakeMyTrip.

I booked an international flight and due to auto fill option my name was spelled wrongly and it's been 8 days and am still chasing them to do the needful. Called at least 15-20 times and every agent says he will do it straight away and no one tends to follow up. Seriously MMT is full of crap.

I booked Saffron Stays at Matheran through MakeMyTrip, for which I paid Rs.6300 for 1 person. After some time on the same day, I have modified my booking and added one more guest. For adding the guest, they have considered my earlier booking as cancelled and charge me again for new booking. If I am not changing the date, why they considered it as cancelled. Rules for cancellation, Modification and addition of extra guests should be different. They charge penalty for cancellation or date of change is okay. But if I am adding the guest within 15 min, then they can't consider it as cancelled. It’s just a tactic for incurring the more money. They are just Fooling the customers like this.

I reserved bus ticket from Moradabad to Lucknow on 20/03/2019 at 12am. Now it is 1:45 am at boarding point. There is no any update regarding my bus. I have only my MMT PNR numbers which is meaningless for anyone. For MMT you are starting loot.

I have booked holiday package from MakeMyTrip. During booking they committed your trip will be memorable. Yes this is very true, my trip was memorable but not good view. It's bad view. Very bad experience during trip with their travel Partner Amara Travel from Chandigarh. Driver is only working for commission. Wherever they got the commission they stop vehicle on that places.

Hi guys, I will suggest all my buddies never ever book or plan trip through MakeMyTrip. These guys suck all the time without any results. They will give complete wrong itinerary (Given wrong itinerary). HYD to London connecting flights at Mumbai which was overlapped one upon other (Hyderabad flight reach Mumbai at 10:30 AM but London flight starts from Mumbai at 9:30 AM. This was their itinerary after booking.) and will not provide any updates at all. Big cheaters and loot all our money, I think they are good at fool all the people. I also know that my review is not going to change anything???

I booked ticket for 9th Mar at 8th Mar for 750 rupees in the morning and cancelled at 1:20 at the same day. This ** given me refund of 50 rupees out from 750, penalty as 700, none of the sites having the same, and will never use the same and recommend to all not to use.

Hi guys, please never ever book or plan trip through MakeMyTrip. These guys suck big time. There is no zero otherwise I would prefer it. They just loot the money without proper planning and never ever believe their itinerary. It's all lie. I don't know how they are managing to fool people, and I also know our review it's going to change nothing???

I have been trying to resolve an issue with them since 10th February when they booked us into a hotel which doesn’t exist in BANGKOK. I have been trying to get my money back since then but these people forgot to learn about customer experience. Forget about the apology or the compensation. I have been begging to get my money back which I paid for invisible hotel but they are waiting for me to get tired and forget about the issue. I even copied their CEO and rest of the management team into emails but they are too busy cheating their consumers.

I booked a Phuket holiday package for me and my wife through MMT for our wedding anniversary which was plan all of sudden 3 days before trip. I spoke to MMT team and they gave me offer which I felt was best for this sudden international trip. Everything was great till I landed in Phuket. I waited almost 2 hours at airport as they were waiting for other passenger to arrive. This was one incident which seems normal as it was already mentioned that pick up and drop was on share basis. Once I reached at hotel I felt like I am going to check in some kind of basic rooms 2 star property instead of a 4 star property which was promised in my package. Anyways it was a 3 star (as per Google) property. Not a 4 star (A big lie by MMT team).