MakeMyTrip Reviews

I booked a return trip from Rajkot to Goa. After paying through net banking my literary was changed. Call center told me to call later as this was due to system update. Next day they are blaming me for putting wrong timing. Later got a call from them saying they have full details of the log through which booking is done, the details are totally wrong, they tried to bluff me. Any other person who has been cheated by make my trip on or around 19th April please email me on ** as I am trying to build a huge case against these frauds.

Booking id: **. Booked the ticket for 12 Apr 2015 and at each step for booking showed 12 Apr 2015 date of travel on website BUT when final ticket appeared after making the payment, the date was 21 Apr 2015. We are 100% sure that we selected 12 Apr 2015 as we checked it at all stages of making booking. Makemytrip has not agreed that there is a mistake in their system as their log still showing that we selected 21 Apr 2015 NOT 12 Apr 2015. Beware - there is some fault in the site. Suggestion is that don't use Makemytrip for booking your travel.

Couldn't change the flight prior 3 month of the flight. Called 10 times in 6 days, talked to rude customer people. They put me on holds for 10-40 minutes, didn't want to tell their names, or tried to tell the name like it was something in their mouth. In addition, they told me different amount penalty fee every time I called them. Lastly suggested to pay 700$ to change my flight, but couldn't promised that I will get my e-ticket. A customer service lady had something in her mouth so she couldn't pronounce the words, connected me with supervisor, I waited for him 30 minutes, and phone call was ended somehow. Guys, what we can do for them? Any ideas? I will call them till now everyday, I will write e-mails. But I think it is not enough, they just sitting there and smile with something in their mouth (Carrot, for example, or banana). Help, help, help.

I had booked my ticket for my daughter who is studying in Mumbai, but her exams got postponed and I wanted to change travel dates. First I had to hold for 45 minutes and then they said there is no dates available for two months. And when I called airlines, they said they have availability and for changing the dates, they are charging $700 and for cancellation $500. Really frustrated and will never go through MakeMyTrip again.

Never risk your hard-earned money patronizing this company because if your flight is cancelled, they will cheat you out of your refund. These people at MMT Gurgaon office just lie through their teeth and defraud customers of money. Their top boss in Gurgaon clearly embezzle customer funds and use it to line their own pockets. There is a pattern of chronic corruption going on and customer service reps have been trained to keep stalling customers who inquire about status of their refund. The rot goes straight to the top.

I have booked the ticket from Bangalore to Dubai, unfortunately I want to cancelled the ticket. I called the Indigo, their information only MakeMyTrip can cancel this because I booked through this hell site. I called the CC, the call directly guided me to IVR something system (cancellation through phone), end of the call I talked one CC executive and he said within 15 days cash will back, and I got some sms also to my mobile. After 15 days amount is not credited. When I called they said ticket not cancelled and can't refund the amount, IVR ** system not cancelled etc., etc. ** reason. If this kind of prob then why that system. MakeMyTrip is ** ass site. Pls don't book anything through this, I lost my 13k.

Misguided booking date and fare rules. I selected journey date as 12-Dec-2014 while booking my air ticket from Ranchi to Pune and ticket was showing as refundable. But when payment was made the journey date was showing as 1-may-2015 and ticket as non-refundable. This was really ridiculous. We don't know what to do, as MakeMyTrip won't agree with say.

Hi. I made a booking for 1-DEC-2014 from Ahmedabad to Bangalore and the amount is Rs 6525/- (connecting flight): Booking ID - **, Ahmedabad to Mumbai -- flight no. 9W-7023, Mumbai to Bangalore -- flight no. 9W-411. I received a booking confirmation and e-ticket before reaching the travel time. But when I reached airport, I was shocked that only one ticket is confirmed out of two (Ahmedabad to Mumbai is confirmed). When I called the customer support they said 9W-411 flight was cancelled and it is non-operational (After checking with the respective airline I came to know that flight was operational).

I booked a honeymoon package to jammu and kashmir. (Booking ID- **). I faced the following inconveniences: Nobody came to pick me up at the station. My package provided for AC Taxi, I got Non-AC; Due to the reason that nobody came to pick me up, I had to stay at jammu at my own cost. The bill of the same was forwarded to the company for claim.

I have booked Malaysian Trip for my parents and before the trip my grandpa died and I need to cancel the trip. MakeMyTrip told me that they would refund the entire amount but refunded only a partial amount and didn't respond to pay the remaining amount. Over two months of conversation with them, still no complete refund yet. Very frustrating as you call the customer care, they keep on transferring you to different department and finally no one will answer your query. You will always get a response that someone will call you back but they never called me back anytime.....

I have booked my ticket of my domestic travel in India. I have book tickets from USA. When I tried to book online it didn't allowed me. I called and after 20 min I got customer care response. Again after 30 mins long wait he was able to book my flight but wait when I checked my credit card statement I was shocked. I was charged e times for the same ticket. Again I called customer care. Instead of accepting their mistake they asked credit card statement. After the discussion they said I will get my money back soon but I am still waiting.

I booked an air ticket from MakeMyTrip on January 8, 2015. I cancelled my ticket before 24 hours of flight departure. They said the amount will be refund in 15 days. Till date I am waiting for my refund. Whenever I call them they say it is in the process. Sometimes they say it will be no refund because of customer no show and they hang up the call for hours. They make a new story every time I call them. I am having a bitter experience with MakeMyTrip. I hope I will get my refund soon.

I booked my flight tickets with booking ID **. After I transferred amount, my tickets were not booked and not at least informed me till 3 days. Now it has been a month passed still I didn't receive my money. Even they are not responding to my mails. Every time I call them they are telling different story.

I booked an International Holiday Package. Unfortunately was not able to go because I had to submit my passport for official VISA processing. I sent the email for cancellation and have not received the refund or the status of refund is not known. The executive Mr. Vishal Bhanwal never reply to email. Please help. Its a very big amount. MakeMyTrip BookingID: **

We had bought three tickets to go to India from Makemytrip.com and they charged us the money but were not able to provide us with the tickets. I do not mean to exaggerate but my sister and my dad were on the phone with them for hours at a time for days. They just kept telling us to wait and they will take care of everything but nothing got done. They were eager to take the money but when it came to providing the service, they just kept coming up with new excuses. We bought our tickets through them at $910 per ticket, the next day Air India raised their prices but we had agreed to pay the initial price. They already processed the fee and charged it on our credit card but when it came to delivering the tickets, they said that we don't have any booking with Air India and they don't have any answers.

MakeMyTrip has shown us completely that the feeling of the regret one would feel when booked through your travelling agency. You are undoubtedly the most, most...worst tour planner we have ever experienced. Firstly when we reached Dubai the first bump we received was that we came to know our tour planner had completely dumped us. As ensured by him just a night before the trip that all our documents were complete was a total lie. The tour was completely missing the sightseeing package details and also no reference ID of our actual Gulliver's travel sightseeing planner was not mentioned - no name of tour guide, no contact details...nothing. We were ensured that the trio pack word itself included all our sightseeing details but it was a cheating. We were told that we had three packages booked for our tour-Dubai cruise, city tour and desert safari.

I booked a ticket for a flight from Bangkok to Denpasar for the 12th of March Airasia, the money went out from my HDFC account but no ticket was issued. I immediately informed Makemytrip on email. I was replied by **, she needed further information which I sent immediately. I get a out of office reply immediately and till date no correspondence except complaint no **. I have written countless emails but no replies. Now, is this a fraud or what... never had a problem booking with them... How should I go about to recover my money?

One of the biggest mistake I did was to use MakeMyTrip.com to book my tickets. I cancelled my ticket from New Delhi to Patna using Indigo Airlines on 11th January, got notification from MakeMyTrip on 18th January that it is confirmed. They even deducted their cancellation fees from me by 29th January, Rs3500. Since then, my account says amount of Rs13942. They refunded only amount Rs1640 around. I have been calling them since then, everytime they say within 5 working days they will fix the issue. It's 3 months now. Every time, new customer care people picks up call and I have to explain everything once again. I live in Singapore, and every conversation takes 30-40 mins, including waiting time on hold for more than 20 mins. If I call the office here in Singapore, they say to contact India office.

I have booked a ticket on 25th March and want to change to 23rd March through MMT. I call them and was transferred after mins of holding and then after explaining the "Travel Specialist" can't explain how he arrived at the fare difference amount and disconnects. I call them repeatedly for next 3 hours and every time I connect need to go through the ordeal of explaining and then the amount is unexplained. The airline charges for change of date is 1500 but MMT says 2000?? Why should I pay 500 extra? And when I lodge a complaint on their website and nothing so far.

This is reference to my cancelled tickets from Chandigarh to Mumbai on dated 10th jan 2014, MakeMyTrip Booking ID **. Booking is done through Makemytrip.com, but yet not received the refund amount. I've already spoken to SpiceJet Airlines. They've already refunded the amount to you all. In spite so many calls, repeated messages and emails, there is no response from your end. Kindly treat this matter on a priority basis. Kindly do the refund at the earliest.

On Monday, 16 February 2015, I did one of the biggest mistakes in my life, and I booked a flight through MakeMyTrip.com. I've received the electronic ticket successfully within 20 minutes after making the payment by my credit card. Then, at midnight I checked my email and found a new message from one of the company's representatives called **, asking me to provide a photocopy of the credit card (backside and front side) and a photo ID of me. I replied and sent him the front side and informed him that the next day I'll send the backside and my photo ID because I don't have them right now. The second day, I finished my work and went to my office and sent the rest documents and asked him if everything is ok, but he didn't reply. I checked the booking with Air France, and they informed me that the booking has been cancelled completely (without any notification)!

The customer service offered by MakeMyTrip is far below standard compared to other like agencies. Had undergone a bitter experience like not getting in time response to repeated mails and directing the passenger to do the cancellation quoting budget airline. At the worst of all, if called on toll-free, keeping it ringing for long period and later putting on hold for some pretext. If it's a fresh booking call, are attended at the first ring itself. Customer care supervisor intervention when sought always declined, and calls getting disconnected rudely. As the higher management is incapable of taking care of happenings at various offices for the reason grown too big for economy/budget passengers, this is a heads up to fellow members to think of an alternative before opting for MakeMyTrip.

It is a scam (type of) company. They did provide me the ticket but they also double charged my Paypal account. When I saw the disparency, I contacted them via Paypal but they did not respond. Eventually I escalated the issue as Paypal claim. Paypal denied twice to refund the money because air ticket was "intangible". It was my second time buying ticket with them, first experience was normal but second time they manage to rip me off. So, if you happen to get double charged mistakenly, YOUR MONEY WILL BE GONE FOR GOOD. Paypal transaction number: **

We have taken a plan for Sikkim 7 day 6 nights. Following are the problem:

Hello Jagadish - Rs. 2697 is only the tax amount. I need to get the full refund. This is a flight cancellation case and not ticket cancellation from my side. I have also spoken to the Airlines. They have refunded the full amount. Please speak to a person called Nanda ** from Air Asia. He has the full history of the case. Hello Mr. ** - I had earlier written to you on pathetic experience we had with your Holiday Expert's service and the quality of the overall itinerary like hotel and car service. Now we are still not out of this experience. I am speaking to your executives almost every alternative days from Dec-25th-2014. The services are to be honest very unsatisfactory and irresponsive and casual to the core. I would thank you if you can help me with this refund.

Stay away and do not buy from them. Scammers and horrible experience. I booked a ticket to India from SFO Oct 28, 2014 and was asked for a credit card to hold my ticket with a promise that if at all I cancel within 24 hours nothing will be charged. I canceled the ticket within 24 hours assuming no charges. Instead I find out that they charged $810 on my credit card. When I called I was assured a refund but in 21 days!!! I trusted them and waited and waited and waited with numerous emails, support ticket and calls and each time they accepted the mistake and promised refund but no refund posted until Feb 19, 2015.

I booked a combo package (flights+hotel) as per their commitment of cheaper rates compared to separate bookings. However on checking I found it was cheaper to book the same flights and hotel cheaper separately. On trying to cancel, their customer service told me that cancellation was not possible because the rates were 'special.' It is very, very difficult to get through to customer service. They keep you on long holds of 20-25 minutes, transfer you to the wrong department, put you on further long holds while transferring, until one hangs up in frustration. Practically impossible to get through to their customer service. Apparently they are too cheap to hire a few extra agents to handle calls. This must be the very worst customer service I have ever encountered.

I have booked a ticket from US to India, I have asked for a change in date and called customer service around 11 times but whenever I call they transferred the call to International dept but the call was landed in domestic travel.... Very bad and inexperienced customer service. I won't even book my travel ticket through this junk website and irresponsible company and staff.

The travel agent messed up my tickets. And then I spent 30 hours on the phone explaining it to 30 different agents!! And every time it was "we apologize, we will call you back in 24-48 hours." Worst experience ever, I travel quite a bit and have never seen anything like this before. Would never do business with them and strongly discourage others.

I wanted to change my flight from Nagpur to Delhi from the evening flight to an early morning flight. The 1st time I called i waited online for 20 minutes listening to a stupid message every 10 seconds saying "Sorry for the wait, our call volumes are high". Really, as a customer do I have to listen to it every 10 seconds? After the service agent came online and he found my booking I waited another 10 min while he was evidently checking the flight availability (he did communicate 3 time during that period to me that he was working on it). Finally he told me the link provided by the airline (Indigo) was not working so he couldn't do anything at that time and to call back in 4 hours.

I was trying to book a ticket from Delhi to Kolkata and return. I thought MakeMyTrip would be a good option. They first started by charging me once, then charging me a second time and then processing a cancellation for the second duplicate ticket. When I contacted the customer care executive after waiting for 40 mins., the customer care executive showed callousness in her ability to help. I wanted to change the prep on one of my tickets by one day, so what she did was she kept charging me two more time for the same transaction. So, my price showed became over Rs. 26000 for a round-flight ticket for Rs. 8307. As I was requesting to talk to a higher team leader, she disconnected the call and it was impossible to reconnect to MakeMyTrip. I was so frustrated with such poor service and harassment.

Terrible experience although I have been a loyal client of Makemytrip. Cancelled my Hyderabad to Delhi Air India Ticket on 19th November 2014 at the airport and also informed Makemytrip about the cancellation on 8th January 2015. I am supposed to get a refund of Rs.9978. My cancellation reference no. **. I have called the customer service umpteen number of times for the refund, but all my efforts proved futile. They haven't responded at all. Am a frequent traveler but never in my life had such an experience.

I have got my refund back and would like to take back my reviews. From my side the matter stands close to my satisfaction.

I made a reservation through Make My Trip website and I regretted it ever since. They offer you a fake online discount of $30 to book through them. The email invoice reflects that but my bank statement shows the original price listed as deducted. When I called them... I was left on hold for an hour. Then a horrible girl who didn't even know how to talk comes on the phone and tells that they only charged me as per the email invoice and she has no idea why my bank statement reflects otherwise!!!!!! Are you kidding me!!!!!!!!!!!!!! PLEASE, THIS IS A WARNING... DO NOT BOOK FROM THIS SITE!!! They are fakers and will never refund any money they owe you. To add to everything else, their customer service sucks!!! Asked that girl to send me a reference Email that I never got!

I had booked ticket for my wife and my daughter MakeMyTrip Booking ID - ** on 18th decemeber 2014. Travelling from mct-amd-mct (20-01-2015 /06/02/2015). On the date of flying 20th jan-2015, spicejet had 4 hours delay, which they have the option if flight delays more than 90 minutes, they refund the full amount... so i cancelled directly on spicejet, which in turn refunded money for one-way to travel agent (here makemytrip). Later as my family could not fly, I have no option but to cancel the return part, as ticket has not been utilized). Once I did this I wrote to makemytrip to refund my full money.

Unfortunately my experience with MakeMyTrip has left a lot to be desired. First of all the booking could not happen, while the money was transferred to their account. On top of that, they have been falsely assuring that money will be reimbursed-first in 72 hours and then in 8 "working" days. Pls calculate how many working days from 24th Jan till date. Money is still not in.

I booked 4 tickets from Kochi to Kuala Lumpur and KUL to KOC respectively, with Rs.1000 cash back offer promo code for each ticket. Nearly 2 months completed till now cash back offer amount is not credited. Till that many times I sent mails and called them but till now no response from them.

I am a regular customer of Makemytrip unfortunately since 3 years and as you can see I'm too lazy because I haven't switched to the other travel help sites yet. In these 3 years, I have booked flights at least 20 times (all through Makemytrip) and more than half of these consist of international flights. You might be wondering why all of a sudden I'm writing this mail to you after 3 years. Was the service good in these 3 years? The answer is No. The service has been pathetic (yes, literally) since beginning. I work in an MNC in Gurgaon and I do not have time to write long mails even though I love to. I rather tend to ignore things, but then I do not tolerate any misbehavior from other's end.

I will not recommend booking your trip thru MakeMyTrip.com. They are the most unorganized and mismanaged travel planners I should say. They organized such a pathetic bus for 28 passengers that we were very angry - seats torn, no proper curtains, ac not working, seats broken, seat handles so worn.... hurting kids. After each one called their travel agent's office for like 10 times a day, a new bus was send from Delhi. We reached all the spots at closing time so we were always rushed out of the forts and were not able to enjoy them properly.

I booked a ticket from BOM to LKO using my HDFC Credit Card, as there was an offer relating that. Now when I am asking about the Cashback they are saying I never used the Offer Code. Since I don't have proof that I used it, it's making me really angry. I know I used the code, I should have taken the screenshot. So people I would advice you not to use MakeMyTrip for any Trip.

My name is Sandipan **. I'm from Kokata. I used your website for booking hotel at Trivandrum, Kerala, India. But booking was not successful. But money (rs.9878) was deducted from my my account by your company. My booking ID was **. I used to call your customer care for refunding my money. One of your representative told me that the process of refunding was initiated at 26th November, 2014. But today I have updated my passbook and there is nothing about refund. My question is how many days do you take to return my money? Please you should take a step to refund my money as soon as possible. Already you have taken a prolong period.

Hi all, I want to share it here that someone can be saved of being a victim of this. Their customer support service is **. And if you are going to cancel any flight ticket through this site then you will get an amount that you wish to give to a beggar. No ** clear details will be given in email. And if you call customer support service they will tell you many charges which are non-refundable and finally you will get only a very little amount, which we can say they refund only a change against our total amount pain. Thanks.

I have booked the ticket and got the PNR number. After a week I am getting a message saying that transaction failed. I checked in my bank amount has debited towards make my trip account. Called customer care also waste of time. Finally they are telling their technical problem. I suggest don't plan and book the tickets in make my trip. I lost the money towards cancellation my hotels, travels all the arrangement which I made against this booking. Worst service they will provide. They not even provided alternate tickets since I can see the tickets in the same flight.

I got my USA tickets in MakeMyTrip in Aug 2014. I traveled to USA in Nov 2014, and my return tickets I changed my travel date to 31st 2015, by paying money for date change from 4th Jan 2015. I never got the eticket, in spite of calling everyday from 24 Dec 2014 to 28th Jan 2014. On 28th I get a call from MakeMyTrip saying they will try to get a ticket in a another airline not in my original airline British Airways. I am stuck in USA without a ticket. I called the British Airways, they said MakeMyTrip have blocked my tickets, but didn't get the tickets. The airline they are trying to get is Etihad Airways from New York, but New York 6000 flights were cancelled due to snow.

I canceled a flight ticket purchased from Make My Trip on 6th Jan. Even after calling 3 times and close to 20 days, I did not get the money credited to my account. Even their customer support line is always busy so it is getting harder for me to get the money credited to my account-- poor post sales service. No accountability.

I would like to personally thank you for ruining my vacation with your poor customer service and general demeanor. Planning a trip with your company was definitely memorable as I now know never to book with your company or even recommend any of my family and friends either. It all started when I decided to spend 5 days in Goa around New Years Eve. I booked my trip with Samim ** from the Delhi. The trip total came to 68,000 Rs. which included flight from Delhi to Goa, 4 nights at Hotel Colva Kinara, and a flight from Goa to Mumbai. I had requested Hotel Colva Kinara after finding out that other hotels were charging an extra fee for a New Years Eve Party. Samim ** said this hotel did not have a mandatory party for their guests.

I booked a ticket from DOH to AMD with make my trip. While issuing the ticket the service was so impressive, a guy called me and facilitated the booking. Now real trouble started after a week when I had to prepone the same flight for just one day. Reaching them was the first step for date change since they only take call immediately on "New Booking Link" but for "Existing Booking" they will make you wait for Minimum 30 minutes to 60 Minutes. A guy took a call, charged a handsome amount of 9000 INR (where as the flight booking charge was 15000) and took the request for date change. The guy who had taken my call after 40 minutes of waiting (This was an international call guys!) and confirmed after taking money online that I shall get the revised itinerary in 6 hours. Yes I received the ticket but gone.

Had booked two way flight from BLR to CCU - had to change my ticket on return to BLR, no response from call center. Had to cancel the ticket online. Very bad customer care, need to wait for hours to speak to agent. Will never suggest anyone to book through makemytrip.com. I cancelled the ticket 2 days in advance. They have cheated me of refund. I will never get my refund. I request all never use makemytrip.com.

We have booked our kerala trip through make my trip and would like to share with you the experiences we had during the course of the trip. There was a booking for a tempo traveler which was supposed to pick us up at the cochin airport at 9.00 pm. We were told that the driver will be a tourist guide and will take care of us for the sightseeing. The driver will be knowing hindi and english. We were surprised to see that the tempo traveler arrived at 9.30 pm at the airport. We were stranded at the airport for half an hour. On meeting the driver we also came to know that the driver knows only malayalam and does not know hindi and english. It was really surprising. But we thought we will adjust. The driver was constantly on his cell phone during the entire travel. We kept on telling him not to use the cell phone but all in vain.

HI All. No matter how cheap you are getting ticket from this website (MakeMyTrip.com) don’t go for it because after consequences will be horrible. I am calling customer care guys from last one week and trying to change my travel dates and every time they have only one answer that “our system is down”, and when today I asked for changing my travel dates at that time they say that the fare difference that I have to pay is change. On 31st of Dec when I talked with them, he told me that for changing my ticket I have to pay penalty fee of $150 and $100 is the fare difference for the ticket. I said ok and ask him to book this ticket but after a sudden he told me that “Our system is down and you can call us after 2-3 hours.”

I had booked an airline return ticket from Mumbai to New York. After utilising the one way sector, I had to reschedule the date of return. It was advised that there were no seat available on my required or nearby dates so I cancelled this ticket and purchased a fresh return ticket through another airlines and paid through my nose (on their advise). I was advised that I would get a refund of about Rs 21700/- within next 14 days. When I did not receive any communication or refund I decided to lodge a complaint. On each and every occasion I wrote I would get a standard computer generated nonsensical reply. When I wrote that I would take up the matter legally, someone from so called supervisory level called me to say that the refund is on the way which was a big lie. It is now more than two months without any result.

This was my first experience with this site and I would highly recommend to buy online or other agents rather than dealing with them. They are very unreliable. The first time I called, the rep said there were no tickets available in my price range. Fortunately I had searched kayak and cheapoair before calling and mentioned that online tickets are available. So he asked for flight no and other details and voila he had the tickets too. Too lazy to search and offer customers good deal. Then he started being rude so I hanged up and called again thinking it could be just one bad apple.

I booked my honeymoon with Make my trip in Manali hotel Sarthak 3 star. The address mentioned on Make my trip website was mentioned as "Manali road, 1 km from Hadimba temple" whereas the "actual" address is 'different' mentioned in google. I got to know this when I reached Manali's Hadimba temple by a localite. I called the toll free number and explained them the entire scenario also sent them mail with proof. They kept me on hold some time, even hung up on me and kept on hold without asking for permission. Unbelievable, this was done by the Manager Tarem.

Guys, do not book Holidays with makemytrip, they can give you nightmares. Even after paying pull money don't even bother to call you back with details of travel documents. You will need to call them and follow up with them. The employees are so unfriendly they will not respond to calls, they will not respond to mails and no one from makemytrip will actually revert back to you. 15 days before the trip they send you air tickets which are actually fake and cancelled tickets. With my experience I feel I have lost all my money and will be filing for police case today for sending me a fake ticket and screwing up entire money. I have lost 1.5 lakhs for which I have not got any air tickets, no travel vouchers and no receipts. If makemytrip has some courtesy they will take some action regarding same as I have also written to management but no action from makemytrip yet.

I have booked the airline ticket from Bangalore to Cochin for dated 12-01-2014. But they have deducted my amount for Rs 4130 without booking the ticket. I did it through online Banking. I want to get my whole money refunded back to me soon.

Okay, so I won't bore you with my story as it's similar to rest of these posts. However, I got my money back from this crooked company and how you could do the same. Call your credit card company and tell them this was a fraudulent transaction and that you did not purchase the ticket. Your credit card company will get the money from this company and put it back on your credit card. Remember, you can only do this charge back within 60 days from the date of the purchase. Hope this helps. Good Luck.

I booked tickets as a gift to my husband, holiday trip in India. First, let me start how I am caught for their fraud. I bought 5 tickets to Goa worth of 45,000 for 4 nights. These guys have so many issues with their website. I booked for November 6,2014, was landing and the same day with couple of hours variation. We booked the hotel, but after I paid the total amount and when I checked the e-ticket, my flight was booked on November 5, 2014 and my hotel was on November 7. I was surprised seeing my e-ticket how did the dates changed. How will I book different days? Where do stay on new land if we land one day. Immediately I called the customer care people, each agent every time one new story: your issue was escalated and someone.

My parents had a horrible experience with MakeMyTrip. I am writing this post in public domain out of sheer frustration. My parents have not received any refund for a cancellation made in June 2014. As stated earlier it been months since this incident happened and there has been no followup in spite of dozens of phone calls, emails and empty promises from their side over the last four months. Overall this is proof of extremely poor service from their side. I would have great trepidation to either use or recommend their services to anyone.

I had plan for a 5 day trip for shimla and manali. As per the travel plan, the travel agent has assured a trip to camp where my complete day activities were planned. But the travel agent failed to do so, and even didn't lift my call for a day. And when i asked him to explain, he says it was a typo error. How can there be a typo error when he has sent me the plan 3-4 times. Very disappointing. Will never book through Make My Trip again. Very bad service as they made a mess of my trip.

The MakeMyTrip website was not allowing me to book online. So I decided to forgo the cheaper price online and book it over the phone. I ordered a two-way ticket for 25K on the phone. She told me this was the cheapest flight. She sent me the ticket via email later that day and to my amazement, I only had a ONE WAY TICKET. So later that day, I called the customer care and explained to them that my account has been debited the entire amount and that this was probably a mistake. I was put on hold and disconnected nearly half a dozen times, at this point I knew the names of every single representative. I finally got frustrated and asked to be connected to his manager and I was put on hold endlessly.

I have purchased air ticket through the company to travel to India on 29th October and come back on 5th December. As my US visa is ending at the end of December means I have to leave the country by that day. I had to contact the company, open the existing booking to travel in December. So I have contacted them. After contacting the company several times, being on hold for long, with unwillingness to help, forwarding me to talk to the airline (United) itself, finally agent Puneet suggested me to release the ticket (10.15.2014) as it is non-refundable and rebook it later. I have released/open the ticket on the day.

It has been a long time now in waiting for proper response from MakeMyTrip. I booked the flight tickets on 3rd Oct, 2014 and As I have informed your team earlier that there is flight timing mismatch in the return tickets due to your system mistake. My return flight is from Goa to Jaipur via Mumbai, and the issue is that Mumbai flight will take off before we will reach Mumbai. For that I have called so many times on your call center numbers but did not get any resolution to my issue. You only people have to arrange the alternate tickets from Mumbai to Jaipur on Tuesday 20th Jan, 2015, and for that it's taking so much time to give a proper response.

My trip to Jim Corbett during 3rd to 5th October. It won't be out of place to mention that I was given the responsibility of planning the complete trip on behalf of three families (total nine members) including comfortable journey and stay arrangements. I in turn put all my faith in the capabilities of Make My Trip, a reputed company in this field, to make our trip comfortable, enjoyable and memorable. I am really pained to say that the trip was not comfortable or enjoyable but yes, it was a memorable trip (in terms of total mismanagement from your side) for all nine of us. Our experience with the travel and stay arrangements made by you are as under:

Booked an international flight tickets from MakeMyTrip, only to realize that connection time provided was not realistic. Called and e-mailed them (1st Oct'14) to resolve and look for an alternate options. It's been 10 days with absolutely no response. The last response that I got was like 5 days back where I get a response that they are trying to contact to the airlines. It's funny and ridiculous that you have been trying to contact the airlines for almost 14 days now without any response. At least have the basic courtesy to to reply to e-mails.

I booked a ticket from MakeMyTrip site from Delhi to Singapore having ticket ID number - **. The ticket was to and fro journey having total price of 28,700 INR. I cancelled the tickets around a month back. The cancellation charge was 4500 INR. Instead it should return 24,200. It just returned me 21,696. The remaining money was clearly shown in the system and was told by call center people to be transferred within 48 hours but they didn’t. After making repeated calls, they communicated that no amount is showing and was raising concerns with their accounts department. These companies are all doing fraud with the customers. Never book a ticket from here.

I had done an international airline booking with multiple connections with INDIA's most trusted website - Makemytrip.com. While the pre-booking service was above expectations, I faced the reality when I needed post billing assistance owing to cancellation of one of my connections by the operating airline, I did not receive an intimation about the cancellation from Makemytrip. Upon my informing them, they advised that I may request for a refund as there is no alternate flight available. On my insisting and 7-8 calls later over a span of 5 days, I was put on a conference call with the airline, where they easily provided alternate, but Makemytrip still wasn't able to reissue the ticket quoting technical difficulty. All my calls, I was advised that I will be updated on status within an hour, the updates never came through. Despite escalating my request/complaint of unresponsiveness of the staff - no resolution was provided.

I booked a ticket with Make My Trip to leave Saudi Arabia for good. Then, my father became ill. So, I called Make My Trip, and they couldn't change my ticket. The agent said, "book your new ticket, and when you get back to Canada, cancel your ticket". I get back to Canada, and call to transfer my ticket, and they don't do it! My father died, I sent the death certificate, as they requested, nothing... they stopped emailing me and NEVER told me they never cancelled my ticket... Please tell me you can take these shameless people to small claims court in Canada...

Very Very bad experience of MakeMyTrip.com. They have very worst setup of communication between different groups...always keep putting you on hold when you try to call customer service. They're only interested in new ticket bookings...even their portal site is not working properly. Above all, they all are Liars, big Liars. Do not use MakeMyTrip.com.

I have lodged a complaint to MakeMytrip online, they have not responded properly. I have made a booking with MakeMytrip customer care in India on 11th Sept 2014 from Kochi to Dubai on SpiceJet. They issue ticket for IRS 50254/- for my trip, the cost of the ticket is already mentioned on the ticket. MakeMytrip collected IRS 55505 from Federal Bank debit card. They have charged me extra IRS 5000/- on one way ticket for me and my wife. We do book tickets from travel agency. They issue their own travel itinerary on their company letterhead to cover up their commission.

This has reference to our package tour planned through Makemytrip.com Reference ID **/Rishikesh + Uttaranchal package/10 to 19 May 2014. The trip was organized by your Holiday Expert Deepti **! As you are aware that our vehicle - 9-seater Tempo Traveller - had met with an accident on 15th May 2014 (11:30 am approx) due to negligence on the driver's part. You may please note details of the driver = Name of the driver is Dipak - ** and his boss's name is Jaqdish contact number **. Owing to this, all members of the family have faced various injuries, and in addition to this, we have face the following issues: 1) Multiple injuries of members, with immediate hospitalization locally at Haldwani city of couple of them - doctor reports available, 2) Loss/breakage of belongings, including mobile phone, 3) Unused rest of the package tour of 5 days - Jim Corbett and Mussoorie.

I wish to draw your attention to many deficiencies in service by your company in respect of the Booking ID**. Your sales staff is least interested in servicing paying customers once the payment is made. They simply toss matters to the back office team and take no ownership for sorting out issues. The sales person was very rude and condescending almost making us feel that she was doing a favor to us.

I called in to cancel flight tickets for my in-laws and the agent had no information what to do. He kept us on hold for the hrs and didn't look for alternative or work with the airlines. The airlines kept stating that they can provide alternative for missed flight if our travel agent called them right away. Both of them missed their flight and the agent said the only alternative is to cancel the entire two-way trip. MakeMyTrip is not worried about any legal proceedings or repercussions against them as they are territorially located outside the United States. The staff have no understanding of simple aviation rules. Waste of lots of time and money.

I called up make my trip on three different occasions to cancel my ticket. Every time I was given different cancelation charges. Amazing about this company how it operates. First time I asked to waive off my charges due to medical reasons; the staff told me to call up next day; which I totally understand being less information might be available at that time. Called up next day at 9:00 in the morning, was told that will find out and call you up later.

They charged me extra with no reason and I had to call them numerous times, but in vain. Once they have your money, you are absolutely at their mercy. The automated email response from their customer service, promises that they will call you in 48 hours, but they never do. Very hopeless. Even the supervisors are irresponsible and hopeless, so there is absolutely no use trying to escalate the matter to them.

This is really a rubbish site. I am saying with 100% confirmation for god sake don't choose it. I took a package of Manali & gifted it to my parents. At the time of booking Makemytrip people said that All booking of hotel is confirm. And when my parents arrived at there, Hotel staff said that "no any room is empty, you have to shift in another hotel." All inclusion mentioned in voucher were not there, even welcome drink were not available. And when I called Makemytrip customer care she told that it not her mistake & start arguing & cut the phone call. Don't know why those people were doing like this. It seems take after paying the money your value will be Zero. Please don't choose this anytime.

I booked 3 round trip tickets between DEL-CDG for a trip starting from April 30 and ending in May 6, 2014. I payed over USD 2700 for these tickets on December 31, 2013. I did not receive the correct E-ticket for this payment. When the passengers reached the airport, they found out that their names were not on the passenger list. Upon contacting the MakeMyTrip customer service, they told me to contact the airlines. Upon contacting the airline (Emirates) on April 30, 2014, I was informed that the booking (for which I had made full payment to MakeMyTrip.com over 4 months before) was never ticketed and it was cancelled on April 30, 2014, including the connecting and return flights.

We booked flights to New Delhi on Airflot through this site. One of us has some emergency and would like to return on an earlier date. We spoke to MMT and they said the did not have seats available on earlier days. Airflot told us that there are many seats available but they cannot change the flight for us since it was booked through MMT. We went back to MMT and they said that they cannot change the tickets but the airline can. Airline told us that they cannot process payment so we have to go through MMT. MMT promised to speak to the airline and call us back which they never did. Everytime we call MMT, we get a different agent and a different story. They lied to us without any qualms. The supervisors are never available to talk to and the agents are clueless as if they have never changed flights in the past. The agents would not give us their names because they know they are lying. The whole agency is a mess and all they want from you is your money with no accountability. I would be careful about buying tickets from them ever.

I booked in April a Combo ticket to the Andaman consisting of an air ticket and a 3 day stag in Silver Sand at havelock island. Arriving in Port Blair there were for 2 days no ferry tickets available due to a ferry failure and holidays available. I informed the hotel the first evening and had to look for another hotel in Port Blair. MakeMyTrip did not even refund a part of the hotel price. I am quite not used to such business manners.

I wish I had seen this earlier before I did my reservation with Makemytrip. I did the booking online with iNetBanking and as expected the money was debited real time. But it turned out that I had a family emergency and had to cancel my trip. The hotel reservation and airline tickets were *not* even booked when we called them to cancel the reservation. Every agent I spoke to had different story. Have made 4+ calls over the last 24 hours period, I don't have a resolution and there is no end in sight. In the end, it feels like I am losing the entire Rs. 37,000 to Makemytrip.

I booked round trip tickets through travel agent (MakeMyTrip.com) for my family to travel India. For several reasons (Bad weather, child health, traffic jam etc..), I couldn't make it to airport on time. I called travel agent (MakeMyTrip) and requested for next available date to travel and ready to pay penalty and fare difference. Agent says that dates can't be changed after no show and also money is not refundable. I am not asking not to refund the ticket/Money, I am requesting for date change.

I had booked a one-way ticket from Mumbai to Chicago on Virgin Atlantic through Makemytrip.com in June 2013. I was offloaded by the airline and had to eventually fly with Air India. The Virgin Atlantic staff who offloaded me told me that I would get my refund as they were offloading me but it has been more than 3 months, maybe more than 30 mails to Makemytrip including a few to their CEO but still I have not received my refund. All they do is keep sending me mails asking more time. I wonder if this company is a scam since I have seen so many such complaints against them on this website here. Since it is listed on Nasdaq, I wonder if we could file a class action suit against them here in the US.

I booked a trip for my family to India on MakeMyTrip.com for $4,223. I have enclosed the receipt for the same. I tried the same itinerary in Kayak.com on the same evening. I got the lower fare for same schedule at $3,971.43. I contacted MakeMyTrip and lodged a complaint at lfgclaim@makemytrip.com, and enclosed both receipts. I got a response from the business the next day like below:

I need someone to help me to get this issue resolved. I have booked a ticket to India on the dates Dec. 6 to Jan. 7 with MakeMyTrip. Due to some issues, I will not be able to travel on these dates. Currently there is one week left for my travel date. I have requested the travel agent to reschedule my dates and they said there is no seat available on the date which I requested. Also, I have asked them to reroute my ticket wherever there is seat but still they are not ready to do it and they said it is not allowed as per the policy. Please help me with this issue as my current travel is Dec. 6.

On 10/10/12, I tried to book a one-way ticket for SFO-Chennai on 12/31/12 via SIA (Singapore Airlines), and one ** answered the phone. After some bargaining, we settled at a price of $830.00. As I was a regular and loyal customer, they had all my particulars on record, and he only asked for my e-mail ID and credit card number. He booked the ticket and e-mailed the info to me.

I already booked my ticket in MakeMyTrip.com for Kingfisher Airline for 10th March 2012 from Imphal to Delhi but I didn't receive any news or email from MakeMyTrip.com. I would like to know what happened and why I didn't receive my ticket. This is my email ID, **.com. Please forward my ticket information in this email. Thank you.

I made an airline booking through Makemytrip.com for traveling from Cochin to Abu dhabi on 30.08.11. But as I was unable to travel on that day I went to the airline "Air India" to change my travel date and they changed my trvel date to 13.09.11 and issued the new ticket. Since my travel plans was getting extended again I had to cancel that booking and I cancelled my booking on 12.09.11. The airlines told me that I would get a refund of more than 220USD, the ticket fair was 239USD and for getting the refund they said I have to contact Makemytrip. When I contacted Makemytrip, through their live web chat service, they said my refund would be credited in 48hrs, but even after 96hrs there was no refund. So I contacted them again, now this time they said I have to pay some 75USD as cancellation penalty the rest they will refund.

They misspelled my first name with the airline (Virgin Atlantic), and I have called Make My Trip numerous times to have this corrected. Every time, I got the excuse that the airline phone is busy or their website is down. They don't want to pay a 30-pounds fee to fix it, even though they made the mistake. My experience so far with them has been horrible.

Make My Trip is false advertising company. Every time you book a ticket, somebody always calls from their company and claims that their computer have some problem so your ticket is not confirmed. They will try to sell you higher price or they will charge your bank account or credit card and will not honor the ticket. You will wait for your money for 10 business days. It is fraud company. Do not do business with this company anymore. Minus credit rating. The system does not allow to put negative rating.

This company is a fraud. They charged my account and then they cancelled my ticket. Now, I have to wait for my money for the next 10 business days. People are so unprofessional. They should not be allowed to sell tickets in U.S.A. and Canada. Actually, this company should be shut down as soon as possible. My company rating is minus.

They double charge on my reservation. I have been contacting them for a refund. None of them sees the reservation in their system and they asked me to send my credit card statement. I have submitted three times and it never got resolved yet. They kept saying that they didn't receive it.

I purchased 3 E-tickets online, fully paid by credit card. The agent haven't send the paper tickets to me by mail. Until Mar 11-2001, my relatives went to the Houston (IAH) airport and the Delta airline couldn't find these tickets. When I call back to the agent, they just say sorry and refund my money back. They said that they can not give me all the ticket with the same prices. We do for a business but now we lost because we cannot meet that day.

Hi, we booked the ticket using one the Travel agent of MMT around four months back. We got the confirmation email and amount was charged on credit card (around US $2,100). A day before the travel date, we got a phone call saying the flight is not confirmed and they'll try to make us go using another date. That was so ridiculous. We had plans for the trip and because of their mistake; we had to change the plan. This happened to me for the first time. I traveled in 8-9 times (India-USA); we ignored silently their mistake for the first time.

A few years ago, I purchased a roundtrip airline ticket from a travel agent - MakeMyTrip.com. The agency is based in NYC and in Delhi and it specializes in airfares to India. I had used the travel agency in the past and I had a positive experience. This time around, the agency issued me a ticket, but the airline (Malaysian Airlines) did not recognize the booking.

My friend Praneshwar Sethupathy had booked a round trip airline ticket from Columbia, SC to Chennai, India on the website http://india.makemytrip.com/ 4 months back. He was booked with a confirmed seat by this travel agent in NorthWest Airlines, with the travel date of today (12/07/05)from Columbia via Amsterdam. The price paid through debit card was $1500. There was no communication either by the airlines or the agent in the last 4 months.

Charged me exorbitant sum of money. Charged me around $1875 for a ticket which costs $1100