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My Life's worst experience with Make my trip tour package. I Booked my tour package for Rajasthan, 4 Nights 5 days, The Package offer lady Sidika ** have no knowledge of Tour. She just booked 2 Night Jaipur, 1 Night Jaisalmer and 1 Night Udaipur. I asked 7 seater car for full trip, she gave me only in Jaipur. When I asked for car she told, "The car will continue with you sir... but it's for Jaipur only, now as per the package how to go Jaisalmer from Jaipur and how you can reach in one day, it take 10-12 hours by car."
She booked my Lunch and evening events there. When asked cancel to MMT, she just told, "Sir if you not reach then ok but we can't refund as per cancellation policy." Another blunder done by the lady that 12th December, she booked my activity at Udaipur and same day morning 7.3 amBus booked by her... as per my itinerary bus must be afternoon but she told she can't do anything as bus booked by RED bus. I booked package from MMT thought their blunder they not help you to change or refund anything. Beware of MMT... looks it's scam to collect money from people. Looks it's trap with discount. There is no discount if you arrange yourself, it's more cheaper tour... Please Beware of Make My Trip.
Me and my friends has booked a hotel in Pelling named Daksha Pelling Nest, where the room photos which has been shared in MMT site has all been bluffed. Rooms are unhygienic, untidy, no proper ventilation neither clean, we have standing for around 2hrs outside the hotel as the rooms are not cleaned. We have asked them to upgrade the room with extra money they denied. The hotel owners has brutally insulted us saying why we can't stay in that room, are we Pm or something? Here comes the role of MMT, but unfortunately MMT didn’t helps out, neither they can provide us a hotel, neither they helped us with a better room in a same hotel. Make my trip is just bluffing with people, they have given worst service.
Booked 3 SL train tickets with trip guarantee, but confirmed only 2 that to share basis mean seats shared with some other passenger. So we don't want to travel in shared seats. MMR refused to refund actual fare even though mention like 1x+2x..Etc.. it's all cheating, don't believe that. We not even get my tickets amount. My suggestion don't use MMT for train booking, better use irctc.
This is UZAIR. Here is my Order Number: **. Here is my booking Number:**. I purchased a ticket from mytrip.com on 29th Oct 2022. My confirmed flight was on 6th Nov 2022. I had cancel my flight by contacted mytrip.com customer support on 30th Oct 2022 due to an unexpected of my mother's health condition was not well and I am the only son who takes care of my mother. Before 1 week of departure of my flight, mytrip.com canceled my flight ticket on 30th Oct 2022 and make sure they will refund my money $275 into the charge method within first week of Nov 2022 but still, 2 months have gone and still mytrip.com not refund my money It’s too disappointing and painful for me.
Furthermore, I am a YouTuber who travels around the world and uploads travel vlogs on a daily basis. I have 2 million subscribers on youtube, 600K followers on Facebook, and 400K followers on Instagram. If mytrip.com will not refund my $275 amount into my charge method then I will expose mytrip.com on my youtube channel, and all other social media platform including youtube, Facebook, Twitter and Instagram and I will never ever recommend anyone on my youtube audience who travel and purchase a ticket from mytrip.com time to time and travel all over the world apart my audience will not purchase any ticket from mytrip.com because they are scam fraud and not refund my $275 hard earned amount.
This is my first and last worst experience to buy a mytrip.com ticket. I will never ever purchase any ticket from mytrip.com. I have all the evidence screenshots with proof of those persons, victims who had basically purchased a ticket from mytrip.com and got a scam and mytrip.com didn't give tickets to those affected. What's the hell going on mytrip.com is a ** fraud scam website. Now I am going to contact directly mytrip.com chief Executive Officer CEO 'Rajesh Magow' via linkedin and highlight my refund amount $275 directly with them then all the consequences will be responsible only mytrip.com negligence staff.
That's the Service review by Bhumi Home stays in Bhopal, Kolar Road. Sorry but your property isn't maintained. Leaky rooms, bed mattress uneven, sticky floors, pathetic bathrooms. I and my family haven't stayed in such untidy place ever. Plus the cutlery was so sticky and untidy with a layer of dust over it. Were forced to eat food as after long journey was tired. Looking at this we were forced to change rooms during first 2 hours only. Had to actually do entire exercise of searching another property. We then stayed in Indian Chimney Restaurant for rest of our tenure. Seriously disappointed. I wasted my 10k behind your pathetic property for no reason which was not even returned. Have written to MMT on your property review. Very bad. Please maintain some cleanliness. Very pathetic service.
1. Other than automated messages from Makemytrip, I was unable to contact a customer executive for help. 2. I booked a flight and the transaction was successful with amount debited from my account, but I did not get the ticket confirmation. I've been trying to reach them to get a confirmation, but have been unsuccessful. I do not recommend makemytrip for any kind of bookings.
Due to technical issues, my flight was delayed 15+ hours by Singapore Airlines, disrupting my entire travel plans. Called MakeMyTrip service center to cancel the entire booking and refund my payment on Nov 18th (before the scheduled departure of the canceled flight). Thereafter my nightmare experience with MakeMyTrip customer service began:
(2) They apologize on behalf of Singapore Airlines, hinting they are not responsible for a refund.
(3) They silently drop the calls when I ask them to connect with a supervisor (multiple times).
(4) They open new incidence tickets, mark them as escalated, and then cancel them because they are duplicate.(5) They promise to call back with a status update within 48 hours, but never call back.
(6) You can’t call the CS number and get hold of the same agent again. So no single agent or supervisor takes the responsibility for resolving the issue.
(7) They don’t respond to e-mail or WhatsApp messages.
(8) Singapore Airlines, meanwhile refuse to process the refund as the booking was done through MakeMyTrip.
Booked and paid for a trip. Dubai to Riyadh and back. They wrote to me next day and say flight is cancelled which has been a lie. Booked the same flight and had to pay $80 more. MakeMyTrip.com should really be made to pay this.
I booked my stay through MakeMyTrip for Digha vide PNR: **, ** Booking ID: ** from 02 Dec 22 to 04 Dec 22. First of all online booking Hotel through MakeMyTrip is overcharged, even though my stay was completely in off season, but a lot of charges were taken with booking through MakeMyTrip. I have explored the direct booking of other hotels even Hotel Dolphin, where I stayed, and found that the type of room offered to us is available at a lower price. So I will tell others not to book online especially through MakeMyTrip with terms no refund in cancellation.
Among our two rooms, one room had four beds and the room was fine, but the other two bed room was so small that there was nothing but a bed, even the toilet did not have a geyser. I could not cancel the room due to the no refund on cancellation condition for booking through MakeMyTrip, so I will say again not to book a hotel online for Digha stay. As a hotel, Dolphin is good, clean, friendly staff, room service is very good and their restaurant food is very good, tasty and very reasonably priced.
We reached out to MMT to book our travel package around mid-September. Staff that helped us to book the package were not very experienced and was rushing us to book the ticket that night. He told us that the cancellation fee was only INR 15K if we would have decided to cancel, although the confirmation has INR 70K+ cancellation fees. We asked him to reconfirm the cancellation amount of INR 15K and he said to ignore what's on paper. He managed to book the tickets for us after great difficulty and several back and forth to confirm information on his side. Within a week, we were informed of our flight cancellation. We tried to call MMT to see if they are going to rebook ticket for us. After several calls and several call transfers to different divisions, MMT finally responded to call the Go first airlines directly to re-plan the flight tickets.
It was ridiculous, we booked package from MMT (including flight tickets) but they asked us to call and deal directly with flight team. After few calls to the flight team, they told us no flights are available to Kerala. We were shocked as MMT booked tickets on a canceled flight. We started reviewing online reviews and got so worried which echos same experiences we went through. We were surprised to see, how can such a so-called big company can fraud people. After several communications, flight team agreed to return our flight charges (both ways) but they would return it to MMT and MMT does not agree to refund the same to us.
We also filed several consumer alert grievances, to that each time we get same communication from MMT in different write up that we owe them more money in order to refund the flight charges. We got so frustrated with this whole process. We are located in USA, not in MARs, they claim they couldn't reach us on the phone. September thru November, so many lies, so much of fraud, very irresponsible staff, not at all reliable. We got so frustrated that we were ready to lose our deposit and just avoid further pursuing to travel with this agency. DO NOT RECOMMEND TO ANYONE and pray that someone who can influence should RED list MMT to avoid further loss to customers like several of us.
Heading: WORST HOTEL EVER EXPERIENCED. Hotel Regal at Amritsar is the worst hotel I have ever experienced. I am truly surprised Make My Trip still has this property on their “highest recommended list”. This hotel is located in the innermost streets of Amritsar which is very hard to reach by car, they also don’t provide any car park as they promise us. Their rooms smell filthy, with broken furniture and floor boards, dirty linen and disgusting toilets. I urge you to review the properties before you book them on make my trip and I implore make my trip to remove such hideous properties. I cannot emphasis enough how bad this hotel is, we had to leave the property and book a separate hotel on the spot, without being able to cancel or get a refund on our stay. It ruined our trip and if you book with them it will ruin yours too. DO NOT BOOK HOTEL REGAL. I can provide Pictures on request
My holiday trip from Delhi to Delhi via Kerala from 22.10.2022 to 28.10.2022 had a very bad, disgusting experience. This was a trip from Delhi to Trivandrum to Alleppy to Thekkady to Munnar to Cochin and back to Delhi. The Kerala trip NL 2100433404952 for Myself and Nndini ** (wife) started from Thiruananthpuram on 22.8.22 where the hotel provided was through Treebo Trend and was most ugly room with a low standard hotel (Green Palm Resort). This hotel was changed to another one on second day stay by irritating discussions with Treebo Trend site.
Makemytrip simple denied any queries for hotel change. Then, as per the Itinerary of this Kerala trip of 6 nights, only Entry tickets to museums/ monuments and camera fee are to be paid., else all other tickets are pre-charged by MakeMyTrip, but I had to pay Sightseeing in Spice Plantation tour, Periyar wildlife Sanctuary, Kathakali show in Thekkady, Sightseeing in Hawa Beach, Light House Beach Trivandrum, Sightseeing in Tata Tea Museum, Eravikulam National Park at Munnar and so on. This is a case of cheating by makemytrip.com because already everything is paid for the travel of 6 nights to Kerala by me.
People should not book their holiday plans through makemytrip.com at all as it cheats with travelers on money. Hotel charges are taken up to 4000 rupees per day but the rooms at most places are very bad. The response of the MakeMyTrip customer care service is poorest, they don't respond to the trouble faced by travelers planned through MakeMyTrip. I again assert that people should avoid bookings through makemytrip.com.
I called twice on assistant contact on 10th Nov. Only to be told “wait we will call back in 5 minutes with resolution." but nobody reverted. I booked & paid for Evening Mandavi Cruise with drinks and snacks but was booked on the worst ship named Paradise with rude staff and they refused to serve Drinks and snacks.
MakeMyTrip.com has not refunded my money for a trip I had to cancel. They either say that they have refunded or they say it will be refunded soon. I have furnished my bank statement details to them to prove that they have not refunded my amount., Still nothing has been done after repeated calls. These people should be punished for causing such harassment.
We were supposed to get a refund for the amount of AED 284 from MMT for a flight cancellation. We were promised a refund in account wallet which never happened. Since September, numerous emails have been exchanged. Sometimes they ask for the account statement, sometimes they say it is still being processed and sometimes they claim the money was refunded. As per their recent email, the ticket has been closed. They have reached a new level of pathetic customer service. They claimed to have called us a few times but we haven't received a single call. We live in Dubai, not on Mars that they were unsuccessful to connect with us.
The customer service and finance team have zero clue about their jobs. You would expect a company as known as MMT to have better working professionals but they all seem to have no interest in customer satisfaction. Dealing with them has been a nightmare. I hope this review heard and seen by people who are genuinely affected by the company's image. I wouldn't use myself or recommend MMT to anyone till this is sorted.
I contacted customer care helpline of MakeMyTrip to enquire about flight cancelation policy and refund amount etc. Also if they could book another flight in place of existing flight. Please note that they CANCELLED my flight booking without my permission (out of sheer confusion or whatsoever) but that lead to a big chaos. I could not arrange any other flight for the same date (i.e 2nd Nov) even after repeated calls and requests to MTM customer care executives. I had to book flight tickets for 3rd nov along with 1 day extra hotel booking. ONE DAY extra leave from my office at the last moment also add to this blunder. Hereby I request you to kindly look into the matter and believe that MTM Professionals SHALL Refund us the extra 1 day hotel booking + additional extra costs for another flight that I booked for 3rd.
Booked bus but bus did not come to pickup point and Bus Operator did not receive call any time. Tried toll-free number many time but none of use. One call I received from other number that they are canceling the trip, I asked them to cancel as you (BUS Operator) canceled the trip.
Very bad service. Stuck with my refund..!! I booked train tickets with MakeMyTrip but for some reason I cancelled that booking immediately within 2 minutes.. It happened since August month, today it is October. I didn't get my money back and they don't even reply my mails and calls.. I tried thousand of time to have conversation with executive but they don't reply..Never go with MakeMyTrip.. Worst experience ever.
Why do we opt for Make My Trip (MMT) for holiday bookings? My take:
2. Travel cab or other
3. Overall package - end to end so that we don't have to deal with every single vendor
I have had the worst experience with MMT and its package that I will never ever book any holiday with them. It's a utter waste of time and money. They give zero thought when preparing a package and zero consideration for the money and time spent by the customer. If booking hotels is alone what drive their business then they are foolish because hotel booking can be done using Booking.com and other websites.I booked a holiday to Uttarakhand with a trip starting from Jim Corbett:
1. One night stay at Jim Corbett and Safari in the morning
2. Nainital drive from Jim Corbett and 2 nights stay in Nainital
3. Drop back to Pantnagar airport from Nainital
1, On day one there was complete reluctance on the part of driver to take show us any place even if I was ready to pay him above and beyond what was paid since he says MMT didn't have anything on the itinerary. His reluctance was understandable - he had to drive 7hrs from Delhi. Couldn't understand a company like MMT couldn't find a cab service which was local. They billed me for the drive from Delhi with no apparent benefit for me (customer). I ended up paying more to the driver than I paid to MMT.
They completely fleeced me on the safari. They actually fed me to the vendor despite knowing that Corbett was not open till Oct 15. They made me book a safari and end of it in the name of safari I was taken to a reserve which is not even part of Jim Corbett (Sitabani). It was blatant loot by both the safari vendor and MMT. This alone is enough reason for me to never go with MMT again. The hotel they booked was ok but if I wanted to book stay alone I would have used Booking.com or Agoda - why would I come to MMT?
2. After we reached Nainital I was informed by the driver that he won't be showing us 9 places and those will have to be seen using local cabs for which I again had to shell out more. This was never informed to us and came as a surprise. End of it only once the driver took us out in 3 days in Nainital and rest of the time he was sleeping in his car. Not sure why I paid for his trip from Delhi for him to sleep in Nainital. The hotel booked in Nainital was pathetic - don't even want to write about it.
3. The only thing good in the whole package which went thru without any issues was the drop back to Pantnagar Airport.
MMT should not even be the last resort for holiday package bookings.
I booked a ticket to Coimbatore from Velankanni Tamilnadu. I need to rush very urgently. I paid the ticket fare for my seat and they sent me the ticket to my mail and the invoice also was received. Today am suppose to board my bus. When I reached to the pick up point near Universal travels which was mentioned in the ticket this agency person is so rude and he is telling me no bus, it's cancelled. He treated me like some beggar. My actual time was at 12:40PM. After few minutes am getting one more paid invoice same copy to my mail. Please. I had a very bad experience. Not able to talk to this people nor the universal agency.
Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at Residence Inn Marriot at Phoenix AZ, I got confirmation for the booking so I flew to Phoenix considering that I have a place to stay, once I reached property I asked for the room, to my surprise Hotel said that my booking was cancelled by my provider(i.e. MMT). I was shocked because I was in a different country and I don’t even know the place and I don’t have a place to stay (you can imagine the ordeal). I asked Hotel for a reason why the booking was cancelled and they suggested that they don’t have a reason because it was done by the portal that I booked the hotel and only option I have is to check with them.
It was 15th Sep around 4:00 PM local time and my disaster started from here, I called MMT customer service (1-800-463-4210), I spoke to Vikash on first call, he took all my details and asked to wait for 30 minutes and assured me that someone from their relevant team will call me back at my US number and provide resolution. I waited for almost an hour standing outside the hotel but never got a call, I called them again. This time I spoke to Rajat, He again took all the details and said he do not have an information what happened previously and he will make sure I get a call back from team concerned in next 15-20 minutes.
I again waited for almost 40 minutes, no call was received, I called again and spoke to Rahul (for that matter I realized they have 3 different Rahuls) and he immediately understood my concerned and suggested me to wait for another 30 minutes and also promised me that he will call me back in 30 minutes to check if I got a call or not, I was a fool to trust them, neither of them called. I reached out to MMTC again and spoke to Sujit, he said nothing is in his hand and has to have a team concerned call me back, I suggested if he can transfer the call because it's been 3 hours and I have been standing on road with luggage and nowhere to go but he did not listen and kept saying he doesn’t have any means to get me connect to anyone.
I thought I will give one more try (I didn’t have a choice. I was at MMTC mercy), I agreed to another fake promise of a call back, meanwhile, I started checking nearby hotel availability because by this time I was sure MMTC will not call me back (exactly what happened). I tried to find in available properties at around 8 evening, To my utter shock & disbelief there was no availability for 15th Sep night, I was left stranded on the road in a different country and no other place to go. The place also didn’t look secured, My phone’s battery was almost dying and I had no place to go.
I went to a café nearby with all my luggage and no place to stay and charged my phone and tried to call MMTC again, what a pain, I spoke to Vikash now and he said exactly the same thing, he will escalate and get me a call in 30 minutes, I requested him and pleaded him that I have been waiting for almost 5 hours already, he said he don’t have any information from my previous conversation and has to treat it as new case, he assured me that he himself will call me in 30 minutes to check if I got a call or not. I had no choice except to wait, meanwhile, because it was getting way too late, I had to take up an accommodation which costed me more than $200 per night. I anticipated that I will get a call from MMTC but I never did, I kept calling them after every hour and spoke to a different person and was been promised a call in 10-15 minutes because everyone highlighted the case on priority.
It is strange that they don’t have authority and they never have a supervisor to talk to on the floor. Every time I asked for a supervisor I got exactly same answer that supervisor is not available, I was promised supervisor call as well but I never received, meanwhile, I got an email from MMTC stating that they tried to reach out to me, I immediately replied to them but never got a revert and I have replied to that email 7 times already in last 2 days but yet to get any response, email is from Mou **. I am seriously disappointed by the kind of services I received from MMTC and has left a bitter taste in mouth and will never use the services again and make sure I let my network know what really happened. I am sure this email also will fall into deaf ears but I am going to share my views wherever I can.
I giving one star because there is no option to give 0 stars. I was trying to cancel the booking. The site says there is a cancellation charge. In fact the cancellation charge is more than the actual charge. So you won't get anything. Cheater, Cheater Cheater...
I normally don't review services or believe the reviews I read as I often think it's not real or exaggerated. However in this case I was the victim of Makemytrip.com. I booked a flight on their website for myself and my wife. Hours later I receive two calls from the fraud dept asking if I made the purchase which I responded yes. They sent me an email asking for my card front and back and photo ID. They called again and I didn't answer, pressuring me to hurry and send. Then they tried calling my other number from public records and asked my previous wife if she knows where I am saying they trying to get thru to me about a flight I booked for me and someone else. She told them she doesn't know where I am. When I reached the airport the flight was voided. They voided the ticket and didn't send me any emails. I suggest you never book with them. Your confirmed flight is never actually confirmed. You don't get a peace of mind at all.
Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at a beach house in Kannur. Kannur not being a tourist centric town, I chose the best accommodation in the best available property for a 2 nights’ stay. The property is in a village & after reading the description and facilities, I was quite surprised that such a place can exist in a small village in Kannur. I even confirmed the details by talking over the phone with MMT support & the property owner.
To my utter shock & disbelief, out of 28 promised facilities, 20 were absent, 2 I didn’t require. Most importantly, there was no security, neither for the guests (any outsider could come & go at their own free will), nor for the law enforcement (Our IDs were not checked, any person can stay claiming someone else’s identity). The accommodation was filthy, broken floors & full of jumbo sized cockroaches.And when these were brought to the notice of MMT, the response came that they will resolve this by 48 hours, i.e. 24 hours beyond my stay at the property.
Finally, their resolution was to issue a voucher to me with a definite expiry period. It means, for the resolution to be effective, I would need to avail the MMT services again Once beaten, twice shy. NEVER AGAIN.
I wanted to book flight for 27th Aug, however accidentally selected 26th Aug and booked the flight. So I called within 10 mins to MakeMyTrip and asked to reschedule my flight but they said you have to pay complete amount again, even I asked them to fine 1000-2000 rupees but please reschedule it but they said no you have to pay complete charge around 8000 again. I have to go to Bangalore from Delhi very urgent due to illness to my family member but they didn't helped me. Very pathetic experience. I will never book flight from MakeMyTrip.
I visited Goa along with my family. Booked hotel. Air pick up drop by Mrs. ** branch manager of Make my trip.com Pune. Excellent service, good teamwork. Hotel very nice food. Good hotel. Zenzer Panaji Goa heart of city.
Horrible experience, tried to change my ticket dates and the agent send me a link that I could only pay with an Indian card, finally found someone with Indian card and we were not able to pay as the link was corrupted, we tried with multiple cards is like the bank knew it was a fraud, after few hrs. the agent told me that if I did not show up I need to pay, how I will pay if I could not charge the flight because of the alternative options of the application (the corrupted link). I went to the office in Dubai and it looks abandoned, the security said everyday 10 people go to the office and find not response. I truly believe this application is a fraud.
I have MMT ELITE membership and many services are under this membership. I have done a hotel booking and free pick and drop service available in membership but hotel is denying that there are no complimentary transfer and contact to MakeMyTrip. But now MakeMyTrip is also denying. This is fraud company and more information. Pls. contact me **.
I got booked my ticket during covid and got cancelled also but as of today one of my ticket refund has not been received. Every time at website they say the amount is credited in to cash wallet but nothing is there.
I booked a flight from Dubai to Hyderabad, and had to cancel my flight due to work related issues. However, when I applies for cancellation they didn't even refunded me a penny. The ticket was around Rs:-13,000. I felt like I got scammed. Tldr, not gonna use this scam website next time.
I want all people know about your bad business from online payment as I booked a flight ticket from your website with a good price and after I paid by credit card. They have informed me that the ticket has been canceled as the airline didn't accept the ticket and prices then they refunded the amount in one week but not the total amount which they took from my account.
This is a bad business when they confirm something then cancel it then I couldn't receive my total payment and lost my flight and prices has been increased. And the customer service is so bad, rude, and unprofessional. I hate dealing with you.
Sorry to say, but even giving one star is not doing justification compared to what I've gone thru the response from your customer service. A lot of emails, dms on Instagram, visited Dubai office too; no response anywhere. This here is last hope for my refund. Honestly very bad customer service agents. Flight not booked due to glitches in App but amount got deducted. Want my full refund.
Guys, do not use Makemytrip unless unavoidable! I recently used this company for a 4-night/5-day stay in Kashmir. I have the following observations: Booking the trip till finalization is a very frustrating experience. It is very difficult to contact their person doing the booking. No tel. No, only an email is given which is not responded to for over 24 hours. I spent 5 or 6 very frustrating days doing my bookings and thereafter trying to make some changes. As many as 3 different persons were contacting me at various stages, although I was told that the first person would be my go-to person from start to finish. I kept getting handed over from person to person. is only much nearer to the date of travel that I was given contact tel. Nos.
Their pricing policy is totally opaque. You are just given one final figure, take it or leave it. Not that they are necessarily very costly, it is just that they are not at all transparent regarding the break-up of pricing. I found that they are totally resistant to any change once they quote an overall figure. After doing the bookings, which were for Pahalgam, Srinagar and Gulmarg, I decided to cancel the day trip to Gulmarg. No refund was given to me for not undertaking the 60 kms to and fro ride in an Innova from Srinagar to Gulmarg and back! They just refused to entertain this, although I asked well in time. The only refund they agreed to was the refund of the gondola ride tickets at Gulmarg, that too after requesting repeatedly.
There is no follow-up or attention to detail on the ground. They have sub-contracted the local excursions to the travel company providing the transport at Srinagar. Due to a total lack of coordination, our the vehicle driver (who was supposed to pay the union driver who took us Betaab and Chandanwadi, as also the Shikara ride on the Nageen lake) refused to pay and we had to face unpleasantness for half an hour in the hot sun with the two parties shouting and fighting. Even my calling the local rep of the company needed some more time for him to sort it out with the travel company.
The local driver refused to wear a mask despite my personally providing him with a new mask each day, which he would remove at the first opportunity. They have their regular tie-ups with shopkeepers. The driver blatantly asked for his cut from the shopkeeper in our presence and was given a packet of dry fruits! I was fed up withing the first 2-3 days of contacting this company, but persisted with them since it was difficult to make alternate arrangements due to the heavy tourist rush at this time (June) to Kashmir.
Never use this company!! Worst company ever! Customer service agents are not knowledgeable at all. Supervisor will promise you a full refund all written in an email. Then you will receive another email a day after from another agent saying otherwise. Describing them as unprofessional and unreliable is an understatement.
I purchased Kashmir vacation by paying premium price for hotels (4 Star) and ground car (SUV). But what I got was substandard service. I am so disappointed with their service. My family fell sick during vacation there. Our vacation plan was day 1 after we reach Srinagar, we get Shikara ride (they never say it's a min priced service they sell) just an hour ride. Not enough cause the counter starts when you reach Ghat 09.
I paid premium for 4 star hotel, and what I got was 10X10 hotel with one bed for 3 people. When you charge for 3 people make sure everyone can sleep. I had to sleep on chair as the bed provided was queen. Extra bed can be arranged but they are close to toilet. It stinks as hotels are not clean. After eating food in hotel our family was food poisoned. Day 2 to Gulmarg, I categorically asked for good SUV car with AC and what I got was savage car. Does not even work fine.
The hotel at Gulmarg (Heavan retreat) so called 4 star is a so small. MMT charges huge price for that hotel does not have AC. Remember summer time you need AC in Kashmir as it gets really hot. I reached out to MMT but no use. Their customer care does not CARE. While selling package they promise the world but in reality the service is pathetic. My sales lady was Dolan **. I literally begged when I was stranded in the streets of Gulmarg when the car broken down on our way to Pahalgam. The whole family when suffering from heat, continuously vomiting. The car was down for 3 hours. The replacement car condition was even worse. MMT did not do anything.
MMT does not even pay well or pay even to the ground car services. The driver was cursing MMT as they take service and don't even pay. After reaching Pahalgam I realized the room condition is same so called 4 star but 10X10 non ac will not serve well. I had to pay extra Rs.5000 to upgrade. On our way back to Srinagar similar situation, the hotel 4star Montreal 10X10 non ac and I have to pay extra Rs.1000 upgrade for a decent room. Feedback from all hotels MMT does this with every single consumer. They charge high and do not provide good rooms. They choose the basic rooms for these trips.
The flight connections from Bangalore to Srinagar in Go air was pathetic. Longer transit time, indicates the sales rep has no clue how the wait time could play. It's furstrating. Overall I had bad experience with MMT as they primarily cheated me on CAR and Hotels. Avoid them, they do not care about customers. At the end they ask you for proof image. I sent them the car pictures. They will next ask for Hotel staff names and maybe hotel room pictures, I told them, "When my family was struggling with food poisoning you expect me to take pictures."
It is almost gouging to charge a cancellation fee (on top of airline cancellation fee) AND a 'Convenience' fee. I will book directly with the airline in the future and I recommend all fliers do the same.
Worst experience in terms of property, hygiene and food. I had booked Deluxe package for Leh Ladakh in 2nd week of June 2022 through MakeMyTrip. This was a dream destination for us. But the hotel property provided was worst. The property and experience in Tsomiriri, Pangong lake, Leh were like slum areas. Although multiple options for hotel were presented during booking, but the worst property was provided during the stay. The food, bedding and hygiene were worst. Food (with minimal variety available) was very tasteless, basic and on top of it cold. There were other good properties options available but the worst were allocated. Same category hotel provided to Standard package co-passengers. The on-ground relationship managers kept on telling us to expect the minimum facilities.
If MMT wanted us to expect the minimal then why too high package cost was charged to us? MMT should have also changed the minimal, if they wanted us to expect the minimal. People who had booked packages from other agencies thoroughly enjoyed the stay as they got good facilities, this was quite evident just by looking around. Me and my family had wasted our valuable time, money for our dream holiday destination.
I don't have less than one star or would have given that. My Flight Booking ID: **. I have booked flight for emergency of my cousin, his mother expired and he wanted to visit India immediately to attend funeral, I have booked flight by Emirates airlines through MMT PLATFORM, ticket was not booked because of some server error,"Thanks for choosing MakeMyTrip! We were unable to process your requested Additional Services due to unexpected server trouble at the airline. We regret the inconvenience caused. However, your booking ** remains confirmed. Additional request not completed: **, **: ** (Moslem **) Please visit the MyTrips section at https://applinks.makemytrip.com/CuxxlsleIqb to try again. Regards Team MakeMyTrip" @10:28 am morning.
I informed customer service. Spoke to Ms. **, who assured me she do not find any Booking and refund initiated. As my Flight Booking was urgent and I need to book immediately as per situation was emergency,proceeded with different ticket of same airline and proceeded. Now Main Drama comes,they call from. Some VOIP no, which gets disconnected ubruptly and they emailed me one more ticket which same day morning claimed to be not booked.
Today morning given I bothered to all on call center some one Ms vani received call and informed me I need to pay cancellation which was 445 aed. I am paying this for no mistake of mine which was occurred due to server error which I have quoted above. Request you all to please do not go with these TPA companies please book direct with airlines as I believe now the service of make my trip is not as it was before, their representatives do not bother the pain which Customers are facing. Thanks.
Worst Holiday package ever. I came from all the way from Canada to enjoy this trip with my family, was not worth it at all. Took the 4N in Kerala package with my whole family of 5 members, and not once did it feel like we were on vacation, it felt more like it was their vacation and we were there to pay them. Lies about hotels being 5 stars. On the app it says 5 star hotel, but on the reception, the staff clearly states that the hotel is either 3 or 4 stars at max. Even so, the conditions of the hotels were horrible. Toilet seats were broken, towels were filthy, room service was abysmal, food was so bad that even the restaurant staff agreed that it was a mistake from their side.
The whole trip felt like they were playing games with us because we had already paid in full. Even the Taxi driver assigned couldn't care less about our well being. We were three women, and the first restaurant the driver took us to, right after the flight, had unbelievably disgusting washrooms. There was poop on floor and everything was soiled. Our first step in Kerala was a very disgusting image. We specifically asked him to take us some place better, and he said, "No, you have to eat here." It felt like everything was planned to make our trip as bad as possible.
My family was visiting the coast for the first time, and we asked the driver to take us to the beach so we can watch the sunrise, the driver yelled at us and told us to let him sleep. Then we went on to finding an auto-rickshaw that would take us. By that time we were simply praying for the trip to end. I am sure Kerala is a beautiful place, but nothing about this trip made our experience pleasant. It is this travel agency who are doing their best to make these experiences the worst for us. Thanks, you're doing a great job.
No they did not respond to anything. They closed my complaint about the cancellation and refund. NOTHING HAS HAPPENED.
It was my first time to use Makemytrip to book my employees tickets and it would be the only time, I will not use nor recommend this to anyone. It is the worst experience I have ever had. I booked an urgent flight for my employee last night 2nd June 2022 and paid using my card but did not get the e-ticket. I checked customer support and it is only opened 9am-9pm so I waited next day. But instead of getting Itinerary, I got a cancellation email. I called CS a LOT OF TIMES. and the 3 persons I got to talk to had a different thing to say. The email I got said, the refund will be full But they did not refund the full amount I paid. And refund will be from 30 June to 11 July 2022. More than 1 month from the day I paid the total. So to cut this short, The company is a scam! The people working there are liars. Instead of makemytrip, it should be takemytrip because they will take the trip from you.
I have tried to book the bus ticket booking on MMT.com, It takes all details . Also payment get deducted from bank account but ticket is not generated. I have tried to contact MMT.com, but MMT team never respond to calls, mails. Neither MMT.com refund the money as booking is not done. Really a very pathetic, miserable, Non professional service provider. Informs to all customers never goes for MMT.com for any kind of bookings as they have no proper authorized, guided service support system. MMT.com is just interested to get the money from customers. They never turn back with proper customer gesture. No valid email id, customer care Nos. Even if you send the repeated mails, never respond to any mails and calls. Really a good example of fraud & cheating company. A really Hopeless, senseless, baseless, Non sense, shameless, useless, Non professional organization.
There is no way to contact these stupid people. Only one IVR call or stupid link connect which never works or connects. It's very difficult to get it in touch this website... Also we did the prepaid payment for our trip and now it is showing 13k still pending. I mean it’s disgusting. I would really need the solution if someone can help me.
It amazes me how these kind of companies still operate in India. We booked for a holiday with MakeMyTrip for Kashmir. 6 nights stay and all travel/sightseeing included. For stay at Srinagar & Gulmarg they have 2 star hotels as a 4 star. Regenta & Heevan Retreat hotel, both crampy rooms, just will pass for a town hotel. MMT says these are 4 star properties based on trip advisor rating. Restaurant & staff member at Heevan was good.
MakeMyTrip agents cheat and give false information to the customer just to convince them to purchase their Holiday Package. We made a booking for 7 guests about 3 months before travel to Kashmir. To ensure everything is confirmed, I followed up mutiple times with my travel consultant Shaifali ** and travel representative Ishant ** and every time they confirmed that everything is pre-booked and please contact us 3 days prior only for the voucher. However, when I reached Kashmir along with my group we had terrible experience from day-1.
Every time I had to talk to the local vendors at Kashmir to pre-book the activities included in my package. Sikhara ride was not provided to us on Day-1, somehow we managed to get the ride on last day of our trip after multiple follow-ups. In addition, our whole purpose to visit Gulmarg went on a toss. We were suppose to go for a Gondola ride phase-2 in Gulmarg which was confirmed by MMT about three months advance, yet we couldn’t avail the activity. When I contacted local vendor from the MMT side, the person was simply surprised to know we have a confirmed ticket for Gondola ride.
I spent my entire day talking to my travel consultant Shaifali ** and local vendor Santosh from MMT. Also, I want to highlight that assistant manager Shaifali ** was not prompt, arrogant and have a reckless attitude towards her work. The entire 2 days at Gulmarg was complete waste for all of us. In return, I received a token of apology and refund for Gondola ride.
They make false representation just to make money from people. It's the customer who suffers in the end. We paid double the amout for this package, so that everything goes butter smooth but such a shame that we didn’t receive any support from MMT. I cannot imagine that was not end of the tragedy. When we travelled back to Srinagar on day 6 and arrived at the hotel Regenta, the hotel person was astounded to hear that I had booked 3 rooms at their hotel. And they were sold out completely.
The Hotel manager informed that they have never confirmed MMT about room availability. He informed, it’s a frequent issue with MMT online hotel booking; their portal shows that booking is successful for a customer but actually it doesn’t happen, and the customer is in complete shock and despair when he knows from the hotel staff that no room is available.
After 90 minutes of discussion with the hotel and MMT, we were provided rooms which are officially allocated to staff members for emergency. All the 3 rooms allocated to us had some or the other issues. The main doors were not completely functional, wash basin was not installed in one of the room and basic hygiene was not maintained. After all that happened, Shaifali ** has refused for refund and stopped answering my phone calls. I literally don’t have any point of contact to discuss my concern and request for refund.
I am a very busy doc working from 6.00 am to 12.30 night. I had a booking for Thailand on 28-05-2022. They send so many messages for their products sales, insurance sales, other completion of searched products, etc. I could not board the flight because there was no intimation of issuing a Thai pass from our side, which is needed for boarding the flights. The airport authority didn't allow us to board the flights. We lost the flight money, at night we had to book a hotel at double the rates and come back home. We lost our hotel bookings, the itinerary booking amounts too. I have already stopped booking anything from MakeMyTrip. I know they are not bothered, but a post can make difference.
I booked the hotel through MMT when we were there in Guruvayoor temple. I searched in google Hotels Near to me and automatically it was redirected to the MMT website and found one reasonable hotel and it was showing 1.5KM from Guruvayoor temple I booked the hotel and I got a location on my mobile and checked it was showing 26 KM from the spot. That was really pathetic and cannot cancel the booking also and there is no customer care number to contact.
Really pathetic service.
I have traveled to Nepal in 3rd week of April 2022 with my family through Makemytrip (MMT). Summary of challenges:
2. Paid for 3-star category hotel but they provided a poor quality hotel, when complained, they observe silence without any response.
3. MMT departments works in silos talking about their roles & responsibilities but never gives any value for the customer concerns.
4. Customer feedback will not be entertained by presales and they push it to post sales. Post sales people will say that they sent it to the concerned who in turn will get in touch with us. When we try to speak to call center, they responded that I should speak to the Relationship Manager. Relationship Manager will never ever respond to our calls or messages except observing silence.
5. As a last resort posted my concerns in their website itself for which I received an auto generated response that the issue will be resolved in 48 hours but it is more that 10 days but neither I received any response addressing my concern nor anyone called me.
6. In summary, there is no one who will hear customer concerns in Makemytrip and their workflow defined also will ensure that no customer with constructive feedback can reach out to them. It appears, their business model is to have one time customer only but they are not bothered about the repeated business. Hence, I have decided neither to use Makemytrip services for my future requirements nor I will recommend to anyone. PATHETIC EXPERIENCE.
Worst service ever.... Will not book again. I've uninstalled the app as well. ** service. Not able to connect with customer care and no update on service ticket raised. Call got disconnected by CVS executive.
Make My Trip people are pathetic. I booked a flight through them 2 months ago that got cancelled by the operator SpiceJet. I asked for refund, they initiated at that very moment, however it's been 2 months Make My Trip is keeping my money and not refunding... Whenever I call them, they say, "You will get in 48 hours." They are liars, I am going to file complaint against them.
I booked a cab from Ahmedabad junction railway station to Gandhidham, the pickup time was 1:30. The driver...Bhargav **..phone number ** a total crook took note of our 7 baggages...Only one of which was large baggage and 6 small ones could have easily fit in the back of the ertiga...He made us wait beyond 1:30 For some bogus confirmation from his boss...He knew that I will not get cancelation refund if I cancel post 1:30. He refused me..My wife and kids entry into his cab...We were made to stand outside for 10 mins km sweltering heat!!! And as soon as the clock struck 1:30....He denied us the cab!!!! Bogus culture and no help provided by make my trip at all!!!! They just stuck to the 3 baggage limit excuse and they didn't even refund my booking amount INR 1100!!! NEVER NEVER NEVER opt for Make My Trip...Worst ever org ethos!! I will fight tooth and nail to get my money back!!!
Visa has been a part of my package since day 1. Initially I booked holiday package and planned for Dubai, due to your carelessness and irresponsible behavior the glitch is in their system first three days I didn't shown trip after a complaint trip was showed but visa didn't shown and I call customer care and they say visa is coming in 2-3 days and visa not coming in. And in last day of my flight they say visa is not a part of your package and after the complaint I say my plan has to be delayed then I have assured of not paying a single amount over it for extending my dates, and if tickets have to be cancelled my whole paid amount should be reimbursed respectively, and they didn't respond properly. They are totally a fraud site. Do not buy anything from them. My booking Id is **
Don’t trust MMT on their assurance that your RTPCR test would be done prior to the flight. Make your own bookings on Medibird or Max or any other lab.
MMT assures that they will get the test done through Dr Lal or SRL. I ticked the call back option of the labs at the time of booking my flight through MMT, talked to a MMT representative (after a super long wait on the phone) and was assured a call back by BOTH the labs. Neither called. MMT assures that both the labs give the RTPCR test reports within 12 hours. A call to the labs will prove that both of them take about 24 hours! Why assure if you can’t deliver?
Advice to MMTC...DON'T TRY WHAT YOU CAN NOT DO... You guys are good with hotels and airlines, stick to it... innovate and work for customer delight... but when it comes to the Cab, I experienced one of the most pathetic from MakeMyTrip in recent times. List of issues that I faced with the cab I took from them this morning.
2. There is no customer service for Cqb Support, I called them three times and those support people asked me to call this 18001025509 for cab and shockingly enough, it doesn't work... amazing.
3. I got the cab details at 1.31 and I simply kept waiting at airport.
4. The cab was smelly and not clean at all. Just very average. If I have to get a cab like that, why would I pay a premium to MMTC who guarantee hygiene and cleanliness.
5. The final bill sent from MMTC is not acceptable by driver and vendor as their tie-up is with some GoZo who sent a different amount. So vendor has one amount, Gozo has another one and MMTC got a third one.
6. Eventually early morning hours I'm arguing with vendor and Gozo and settle it out with great difficulty and after assuring multiple times that if I'm at fault I'll compensate.
7. The billing details says Airport Parking is paid in the invoice but Driver insists that I have to pay parking and I ended up paying 150.
8. During trip end the driver adds toll charges as well and I had to push back showing bill copy twice.
9. In the midst of all this, the customer service is not reachable and even a guy like Kaushik, picks up they say they are there to assist with airline stuff only.
Horrible horrible & horrible. NEVER book a cab from them...and by the way...this was second experience. The first one was little better but the same issue...smelly unclean cab with delay.
Makemytrip helped me buy a round-trip ticket for my friend from Delhi to Pune. We had to cancel the reservation due to unforeseen circumstances. After that, I contacted a customer service representative via the customer service hotline to do the same. Initially, they stated that they would repay us rupees 5549 in exchange for our 9700. However, someone else took up the phone and provided further information. Due to a technical difficulty with my phone, I emailed them and requested that they call my friend directly. They didn't provide him all of the details concerning the return at the moment, and instead stated, "Can we cancel your tickets as discussed?" He confirmed to annul that, keeping in mind the 5549 rupee reimbursement.
When I contacted them after 2 or 4 days to ask for the final amount to be refunded and the time it would take to refund the money, they started playing a blame game and stated they would trace the conversation. We have not gotten any confirmation on the reimbursement details in about a month, and whenever we call them, they say that it is an open case mean that they are still tracking. They aren't telling us when it will be completed. We said explicitly that everything happened as a result of miscommunication, and we take this into account. As a result, either supply us with the reimbursement that your executive indicated or return our ticket. Despite this, we have not received any information on the subject. So I'm quite upset when I contact them and they never pick up the phone and don't answer. I am really dissatisfied with MMT and would never recommend this platform to anyone.
I have been using MakeMyTrip for almost 12 years for all flight, hotel and holiday package bookings. And If I am taking my time to write below detailed review, readers would understand the deterioated customer committment from MakeMyTrip over the years ending with the last experience that I am detailing below. I have booked Andaman holiday package on March. All selections were premium and Salesperson (Teena from the screenshots) was super Supportive. For the island transfers, I checked with the MMT vendor Makruz and found that they have royal class seats (8 in total, in a separate cabin).
Since we are living in a post covid world and I have a 3 year old, I checked with sales, if they can provide me Royal class seats on ferry to reduce the exposure. They checked and confirmed yes (all WhatsApp and email confirmations from MMT are attached) and based on the confirmation (which included 12000K extra payment for booking royal class ferry seats), I paid around 1,25,000 INR for the 4N/5 days holiday package.
Please note that I have this sales discussion almost a month before the trip and made whole payments 3 weeks before so that they can do the actual bookings. I was told that I will be given actual tickets only a week before the travel. I trusted on MMT sales and operations executive (Prachi) and waited. On 23rd March, I was given the tickets. All was fine, except for the Ferry tickets, which were 'Premium Class', which is the default lower deck ticket. I had paid for Royal class (Premium (lower deck), Deluxe (Upperdeck), Royal (upper deck, private room with 8 seats)).
From that day to my last ferry transfer, I had my brains eaten by following up for something, for which I paid upfront, I was committed upfront and based on the commitments, I choose to choose MMT for the holiday. I finally traveled in premium class, because of wrong booking by MMT. Still, they kept on assuring me as if I am idiot till the actual ferry transfer that they are working on booking the correct ticket.
They don't have tele customer care. The emails and whatsapp screenshots will tell you a clearer story, if it can be shared in this platform. I am deleting my MMT account after 12 years or so. Its time to find a better travel partner. And after all these, they just refunded the excess amount, that too after multiple followups. Way to treat customer!!
Most terrible, awful customer service experience ever in my life …MMT is the most fraudulent company…Please check carefully & untick the already ticked travel insurance option. You all are real rogues. They attached a travel care insurance policy along with booking of a international flight and charged ₹975/- & did not deliver the policy with Covid cover which is mandatory these days for international travel. And on contacting them (which was so very difficult) they asked to send the details for reissue of the policy but did not reissue the correct policy till the date of travel & I had to spend another ₹1400/- to buy a new travel policy.
I wish I could give 0 stars. They changed flight time to Chandigarh at last moment and car to Manali takes 8 hours so it does not make sense to spend whole night in car, see Manali in 1 day and then come back again next day, spending 38000 for such waste. They were not even willing to give full refund or reschedule trip. it was my first gift to my retired parents, and MMT made it the worst experience ever.
Booked a hotel in Mumbai, wanted to modify my booking just by reducing one day when you go to do that via app, it says verify availability and when you do that it shows that the hotel is booked including the days you had booked, so you know that a day can be reduced by me but Make My Trip automated voice keeps giving you automated options and again and again sending you links but now you cannot tell a bird that noooooo it is not happening the way you are forcing me to do, so to reduce your expenses and get business on automated mode you have no call centres but plsss I need someone to hear what the problem your automation is giving....
How Irresponsible Can Be MakeMyTrip. I have booked a bus on 10 April at 3AM from Barasat Bus Stand To Mandarmoni scheduled at 5:50AM. I was present at the place from 5:30AM on that day. At 5:50AM the bus came and denied to pick me up as bus operator find no booking for me and denied to enter in Bus.... What type of arrangement is this? Scam???? Now makemytrip is telling me that I was absent at 5:50 AM at bus stand which is totally silly lie. Now Bus operator is lying. So What should I do? I want my response.... I don't know bus operator. I know MakeMyTrip... I was present at the time of picking and Bus operator denied me to pick me up.
We fourteen of us booked the trip through Mmtrip. This was a spiritual trip to most holy cities in India. Our experience is shared below, 1. When we landed in Prayagraj, we were provided with an old 14 seater tempo traveller, the maximum speed it could go was 50 km/ hour. We complained to our tour coordinator, he told that they will change vehicle. Finally they changed vehicle a day after we reached Kashi. 2. At Kashi, the vehicle was of no use as driver would travel only about 2 kms and stop siting traffic and small roads. From there we were forced to hire auto by paying whatever money the taxi drivers were asking. At the end of it we ended up spending about rs 20000/- on autos for our 4 days stay at Kashi.
3. I am surprised to see how MakeMyTrip gave us a 14 seater TT by charging about Rs 20000+ per day but the same was not usable at Kashi at all!!! Why they did not give us smaller cars or even they could have arranged local autos?? 4. From there we went to Gaya. As some were sick, they prefered to sit in the TT, but the driver used to switch off the A/c !! For two days, we used to complain to MakeMyTrip officer, he used to say it won't be repeated, but unfortunately, the driver always used to switch off the ac saying MakeMyTrip pays him by km travelled ! It became a ritual to plead and fight but all in vain.
5. No guides were provided any where nor any guidance was there from MakeMyTrip. 6. In nutshell, I feel as a tour operator MakeMyTrip is a an useless company. If one believe in paying money and not expecting service, this tour operator MakeMyTrip is okay. I am stopping my review at this only as I am just visited holy places and do not want to spoil my mind.
I had booked Zingbus through Make My Trip.. I went to pickup point on time and firstly the bus was late and I waited for 10 more mins. I got a call saying bus is already departed. The bus didn't came on pickup point. Same thing happened with one of my sister also. I am really disappointed as I was having my important medical appointment so, I had to cancelled my appointment.
Dear Make My Trip management,
Please note I do booking for one day in Ibis hotel then I called your customer service to try to change the booking date from 2-3/04/2022 to 1-2/04/2022. Then at 3:00pm they keep me on hold for long time with no response and they confirm they will call me back with no call received, however I repeat call at 8:00 they hold me on call for 30 minutes then they hand up the call with no response. My review will posted on social media and will share the same with my friends. Hope their action in favor of customer as your customer service need to improve them conversation with client. All calls recorded and I can share proof of above mentioned details
This website is fraud. They scam to people. They book flight tickets or hotels. When the day come check in or fly you will get message that your booking is cancelled and the customer service will not refund the amount soon. They take long time. They will not help you book again. They will say check the website.
Not customer friendly. They do not even listen to customer. They say there's things then they disconnect the call. Only loss of money using this website.
I booked a car for Shimla, Manali trip from Chandigarh round trip from Make My Trip. It is clearly mention about AC car. When I ask driver to turn AC, he denied and and argued that AC wouldn't work on hill road. I called to customer care many times but they said if you want ac then you need to pay extra else ac will not work.
I have made a holiday booking using Makemytrip app in the month of October for Jan travel (Andaman tour) and paid 50% of the amount around 53k. Due to the Covid issues I had to cancel the trip in the month of January. I am still awaiting for my refund from past 5 months and there is no one to help me with the refund issue. I have been trying to connect with the relationship officer, to the MMT team via emails, phone calls but no luck. It’s ridiculous App and would not recommend anyone making any bookings. Kindly help me in getting my refund as soon as possible.
I had a booking in Make My Trip website, flight for 2 persons, after 1 month I received a cancellation message on my what app number for 1 person without the other. I tried to call customer service multiple time, they answers and I explained the issue for them which is how one of them can go without the other, then I have requested for the supervisor, they promised they will call within 2hrs, and I haven't receive any call from them.
I was tried to call again, around 6-7 time, they answered with different employee, each one saying "Tell me the problem" and asking for booking number, so I have to tell the whole story again and again, for each call I spent around 25-30 min and each employee telling me supervisor will contact you within 2hrs and again I didn't receive any call back. At the end I was stuck with no answer from them and I changed both tickets to new date which was more expensive. It's very bad company. I don't recommend anyone to book from their company.
I have paid the difference of amount for rescheduling my flight. It is more than 15 days since I have asked for rescheduling. Every day I am spending hours with customer care. Nobody is able to solve the problem. Worst service.
My Overall experience from worst. We booked one hotel from MyBiz Assured and I had the booking voucher with me when I reached the hotel, the hotel manager informed me that your booking has been cancelled and you have to take the room on actual price which was almost a double amount. It was midnight and I have no other option to take hotel room at hotel price. No booking cancellation or call came to me before I reached to hotel. What is meaning of confirmed booking and MYBiz assures if there is a chance of booking cancellation when you reached hotel with your confirmed booking. Just because of MakeMyTrip I was tortured by hotel to pay the the actual amount or go to other hotel at 03:30 am in the morning. Makemytrip is a ** website and have worst customer support.
Booked a flight from Bangalore to Jaipur a month ago. Today received a message stating flight is cancelled due to operational reasons; claim refund. I claimed for refund. If I have to do a new booking now, I am suppose to pay double the rate which is not feasible and too expensive. On contacting customer care to help me with another flight on the same day, with some better pricing, they outrightly refused. If I book a flight through this portal, there should be some provision that if I flight cancels the portal should reschedule or provide me with some better pricing. Makes no sense in paying double the price. No empathy the customer service has.
I have been a regular client of Make My Trip for most of my flight bookings, for flight bookings they are extremely prompt. But I had to cancel a ticket from Delhi to Mumbai dated 06/12/22, due to a family emergency. The claim was raised by Make My Trip on 11/12/21, I have the related document to prove it, but despite numerous calls and emails, I have yet to receive any form of refund for my cancelled ticket. There is also a lot of ambiguity regarding the amount that will be refunded as different customer care executives quote a different amount. Very poor after sales service!!! Will never book through Make My Trip again!!!
Very bad!!!! I have booked tickets from Shivamogga to Bangalore by Sri Vijayalakshmi tours and travels on date 13 March 2022 and the pickup timing they mentioned by 11-15pm but bus came for pick by 2:30 am at midnight. We were waiting so long for bus. Don't book a tickets and this very bad experience. Felt very bad for this kind of irresponsible maintenance. Bad update by Make my trip technical team.
First they will talk nice when you are doing booking. But by any chance something happens and you want to cancel the ticket, they will allow you to cancel. Main problem comes here. They will not give refund amount even after deducting cancellation fee. For us cancellation was done amount or gift card didn't get in wallet or bank account. Then we reached out to relationship manager, she said not to call her as she is not getting response from higher management. What kind of organisation is this where their own employees will not get response. If they say that, what should customers say. 2 part is customers care service is worst. All the ticket raised will get closed with auto response.
3rd part we posted in all social media, dropped several mails for about 3 weeks. Then a person responded and provided gift card details where they added our refund. When we checked gift card it had only half of refund amount. When we mentioned this that gift card was taken back and nothing was given to us. We were wanted to book flights for travel purpose, so we asked again for details, nothing happened. Flight cost went high and also we didn't get refund amount. So better not to go with this travel agency. Because of this for us it's difficult to trust any travel booking agency now.
During the web check-in process, their app will not let you complete the mandatory web check-in unless you select a seat (which should be optional) and giving you only a choice of paid seats to select. Avoid this agency, there are far better ones around.
Booking ID's # ** and **. With reference to mention booking ID's from Mumbai to Mauritius and return dated 22nd May to 29th May 2020, I had requested for refund to my bank account as I can see the Mauritius tourism is not going to open and I can book vacation this summer. I spoke to customer care on 9th Feb 2022 (Shruti **) and this was agreed. MMT did a partial refund for one of the booking ID's into the MMT wallet instead of my bank account. Later on the MMT wallet transaction was reversed. I raised a query regarding the same, the backend team contacted me asking for my bank details. To date I haven't received any money. The backend team keeps calling me every evening repeating the same information. This is like a harassment as if I owe them the money. As a professional tourism organization, I request MMT higher management to look into matter and refund my money into the bank details I have already shared.
I was revising my rating from 4 star to 1 star. Booking tickets was easy, very easy. But when something goes wrong like a flight cancellation, MakeMyTrip has disappointed me like nothing else. They have made so very difficult to reach customer care personnel to complain about not having received a full refund. This is what happened:
I had booked a flight from Ahmedabad to Dehradun via Delhi. The Airline GoFirst cancelled the Delhi to Dehradun leg. So I cancelled the whole journey and rebooked using another airline (Indigo), and requested a refund. The cancellation part was difficult due to confusing language used by MakeMyTrip. So to follow up I called Customer Care. The lady assured me that I will get a full refund of both the legs of the journey. However, when the refund did come, they refunded me ONLY Delhi to Dehradun part!!!! And NOW there is NO WAY to reach the customer care people or anybody else!!! The numbers listed on the web are WRONG. One of them has changed, but there is a recording to call another number. Upon calling that number, I got NO OPTION to reach a customer service representative unless I had a current reservation!!!!
If MakeMyTrip is reading this, please contact me and let me know how to reach you to resolve this issue. Booking ID ending in ** Ahmadabad to Dehradun on Feb 22. If you resolve this issue and give me a full refund (Ahmedabad to Delhi part) I will revise my review and become a life long customer. But otherwise I may be only a drop in the bucket for you, but remember drop by drop.... bucket will continue to leak....
Canceled our trip at last minute which was from Nashik to Satara, MMT provided wrong details to car rental company, neither car rental staff could help me out. Will never book through you guys again. I'm very disappointed,.
Worst experience ever. I booked my flight with MMT app. On that particular day flight got canceled. They ask me for refund and again book a flight on higher rate. They are making people fool. Also charging very much for cancellation as well as any modifications. Customer Support is worst. Not Helpful. Wastage of money as well as time. Do not ever download this app.
I booked ticket for my 5 family members from Sgr to Sharjah through MakeMyTrip and 2 days before when I tried to do ok to board for them I found airlines have cancelled the flight. Then I called MakeMyTrip call center and checked the status. They said it is cancelled. MakeMyTrip didn't inform me anything about flight cancellation and one of their representative said it is not their duty to inform customers about this…After all this inconvenience they deduct 325 UAE dirhams from my amount which I paid for booking flights as convenience charges..Without giving me any service and not even informed me about cancellation before I reached them they charged me so called Convenience fees ….MakeMyTrip gave me worst experience ever and I would like to give them Zero rating. In fact if there is option for negative rating I would love to give that.
It is been more than a month but still nothing has been done to refund my brother's amount. My brother had paid this fraud company Rs.2020 on behalf of me to travel from Bangalore to Ujjain on 07th Jan 2022. I raised a complaint by calling them several times in their customer care number to which they replied that refund would be done within 5-7 working days. And then after 20 days when I tried reaching them out, hardly I got a person (a lady) somehow connected through IVR and after listening to my complaint she just abruptly disconnected the call. That's how manner-less & rude 'customer care representatives' are.
I've even got their mail regarding 'Refund Confirmation' (MakeMyTrip Booking ID **) from this fraudsters but still nothing has been done so far. Such a low-grade activity they've done that they don't connect with you even through IVR once they know that it is a 'Complaint' and upon everything, nobody can find a 'raise an issue/complaint/support tab' anywhere in their WEBSITE.
Make My Trip is fraud company, firstly no contact point to confirm pnr at the last moment before 2 hour confirm trip ticket get cancelled. As I booked confirm trip journey. And also refund in of 65/- as mentioned charged 200/- per ticket as I cancelled my first ticket due to halt station confusion. But these app is really really worst. All segregate properly in app but after sale and operation is worst. Never ever buy and deleting right now this bloody app, made my mom's travel experience worst .
I had booked my honeymoon tour via MakeMyTrip.com, in my itinerary I had 10 Places to visit hardly 4 places were covered. When I informed my issue to MMT they didn’t bother to assist and the relationship manager Rupini switched off her mobile and other girl named Akanksha was giving me lame reasons for not assisting me. This gentleman named Akshay calls me and says mail, "Please mail us your issue. We will assist you immediately," and he is missing later.
When we were booking our travel they called us like 10 times but when we had issue no one bothered. And on top of this driver stopped by expensive places for food, or even for dresses that we had to hire for Shimla and Manali points. He knew people and he wasn’t ready to take us anywhere else. He stopped by to purchase vegetables but when we wanted to click a pic he was like "Abhi nai badme karlena." “Atrocious behaviour” Guys please don’t book via makemytrip they are just looting people.
I had booked a cab on the 13th from Howrah Junction to Kolkata Airport at 730 pm. The train was running late and I tried to modify the booking but the link was not working. The driver cancelled my cab without informing me even though I had mentioned to him that the train is running late. This is not what I expected from Makemytrip. I had to scramble to get another taxi with my family to reach the airport on time.
I immediately submitted feedback using the link sent on WhatsApp but there was no resolution. I tried calling the Makemytrip customer care but could not get an agent for 20 mins. I had to drop off to check in at the airport. After that, I tried calling the customer care next day but they mentioned that the money could not be refunded. I asked for the issue to be escalated but did not get a callback within the time I asked. When I did get the call back, I was in an office call and asked that the person to call me in 20 mins. However, I did not get a call back and later when I tried calling customer care again, I get an automated response that these queries can be resolved through the links provided in whatsapp message. That was not working earlier as well. Disgusted with the service. You just can't reach an agent easily on the customer care. Fed up listening to only automated responses.
We booked kashmir trip from chennai to kashmir through Make My Trip.
2. They tie up will local travel agency vendor and try to loot from us.
My advice is better book through some known travel agency near your area who send their own tour guide with us. Make my trip is cheater.
I had a booking from Chandigarh to Vadodara was traveling with infant through MakeMyTrip and they made 2 different airlines connecting flight due to delay of one flight I missed my another but nobody took the responsibility. Neither MakeMyTrip or airlines. My delay flight was from Air India and when I asked them to book a ticket or do adjustments they said no seat is available you can book business class (rs 20000) and when I approached third party they said ticket is available and a lot my ticket of rs 9800. Because of air India and MakeMyTrip, I suffered and even paid hefty amount though I was traveling with infant.. None took the responsibility.. Just looting the innocent customers.
Writing my review based on a few personal experiences. Based out of Bangalore. The team of MMT is so irresponsible and we as customers do not get the same responses after partial payment is made. Their refund policies are ridiculous. There is no point of advance booking. #Worsteverexperience
There is no email support, For phone support, there should be a booking reflecting from the number we are calling and only then the automated system will help, If I click on 24/7 support from my log in it takes me to My trip and states there is no booking in your name. The ultimate message is "There Should be a booking existing for you to even reach a service person otherwise you are not welcome." Now I tried to book a ticket 2 days ago during the payment phase using UP. The payment got credited from the account but did not reflect on the transaction. The amount has not been debited back nor is the booking reflected on my login page. Without booking I cannot speak to anybody on Makemytrip.
I booked train ticket through your app for today.. My money got debited.. No ticket details, no customer care response... The worst experience ever I had... Please refund the money back if you are an eligible website to book trains.. Try to understand people booking train or bus for emergency reasons... So don't play with your not capable website... At least put a proper customer service number... Worst website experience.
We booked tickets from Kochi to Mumbai return flight. Tested positive way before and submitted COVID positive report on MMT website for refund. The cost of tickets were 12,000 and above and they refunded 862 amount. On trying 20 times, I could connect to a executive, and they closed the case without following up with us. These guys are complete frauds and they even block your number if you try to follow up in a certain way. The executive talking on the other side has no idea of what policies exist and speak like a robot. I suggest never book tickets from MMT. It's a complete loss even if you pay insurance money.
We had booked a trip with this company for Rajasthan. They promised great service and charged hefty amount. All their promises were fake. They cheated us of our money by giving very poor despite and did not give any refund despite of multiple follow ups. PLEASE DO NOT BOOK WITH MMT. THEY ARE FRAUD.
Refund request raised 45 days back and no sign of money till now. It takes them 15 days for each step and have every trick in the book to block your return. Never again. It's so hard to reach them as the phone call asks for specific inputs which you might not have. Very difficult to talk to any agent at MMT.
Do not get happy with the price listed by Aloft in MakeMyTrip. I booked for 3 adults. Though the price summary says for 3 adults / night somewhere in the footer they mentioned the price is for two adults. Wondering why MakemyTrip encouraging such practice. Per night price per adult should be mentioned in the price summary page not on footer section of the voucher. For others terms and conditions/rules like extra bed, etc. it is fine to put in footer but not for the room price for extra adult.
We checked in on 1st Jan22 at around 3pm in afternoon for 2 nights (for relaxation and celebration in Orchid Kasauli Hotel in Kasauli, which is 2km away from Kasauli Market) and checked out at 1st Jan 22 at 7:30 pm reason being abusive language delivered by owner on demand of 1 cigarette. The staff is very egoistic. They don't even care about customers requirement, in return the owner proudly confirm that he owns a property of Rs 2 crores and have a car, and do not need customers like us. We have paid Rs. 7000/- for 2 nights, on the contrary, if they cannot provide facilities and also use abusive language in return, one should not stay in these type of hotels where they don't have views from the balcony, don't have options in food menu, hotel is 2km away from market. So why should one book this type of hotel.
Neither MMT is supporting us to solve the issue, they are neither refunding our money not they are providing any alternative hotel in return. We are from Delhi and are standing on road this time at 8:30 pm. Request you not to book these type of hotels.
I was supposed to travel a return trip to Goa from Delhi on 27th Dec 21 and my tickets through Makemytrip booking ID being **. There were supposed to be 8 passengers traveling from Spicejet but due to rising cases of Corona we have to cancel the tickets because we had kids along. I booked the tickets late night 11:50 PM on the 19th Dec. But I canceled partial tickets on the 20th afternoon by conversing with Ms. ** and later canceled the partial tickets on the 20th evening after conversation with Mr **.
My apprehension is that when I conversed with Mr ** on 20th evening, I persuaded him not to levy any cancellation charges as I canceled the tickets before 24 hrs to which after a long conversation of one and a half hour, he accepted that they won't be charging me any amount and that I will get a full refund. This was on the 20th and before 24 hours of booking the tickets, you can check in your records too.
But to my surprise, even after talking with me for a long hour with Mr ** and accepting the fact the tickets still showed uncancelled till the 26Th Dec evening. In the meanwhile, I was constantly contacting you people for the status not being shown as cancel. I had a talk with Mr ** and Mr ** where they repeatedly assured me about the same that Mr ** told me. But at last after so much of continuation with Makemytrip staff, I failed bcos after my long conversation again with Mr ** I had to cancel them because he denied me saying that they would take the cancellation charges as it was still not showing canceled.
We have booked trip of 5 to Munnar at Rs.121K but price was raised to Rs.145 at the time of payment after confirmed quotation and confirmed hotel in quotation cancelled and 2 days now no confirmation yet. This kind of service will tarnish the image of India with such cheats. We can never recommend these kind of online apps of India to be used anymore. Customer care is lousy with no response.
I booked a home stay in Alibaug Maharashtra from 25 Dec to 26 Dec.. And when I reached there along with my wife and 5 years old daughter...first I couldn't find the location... Then I contacted the property owner who were old.. They told me that they have no dealing with MMTt... Again when I contacted with mmt customer care they just tried to avoid... And sent message that we are working on it... At last I couldn't find a shelter and came back to Pune... Thus mmt spoiled my money and my daughter's holidays...
I hired a cab service for Outstation from MMT on 21.12.2021. It was a very dramatic trip all over. First of all driver denied the pick up for one of my friend on the way. Then he was not ready for any other stoppage whether it is for a breather on Food or something else. When we requested, He stopped the car mid highway and started argument. We were 3 women only and he got short tempered all sudden and became violent too. We were so scared. This could have been taken any kind of crime too. So I would highly derecommend the MMT cab service for any kind of single passenger specially women. The drivers are not literate and they don't come with verification. They might be very risky.
MMT I would like to take a strict action against this case to the judicial as well. It was a very danger man and if something could have been taken place, That's a way no longer for anything. So I will get back to you with something serious so that you can really go for verification step at least before you provide any service to your customer on priority. I don't want this happen to with anybody else. Specially when women are not safe here in our country. Thanks.
I done the online holiday booking with Make My Trip for Bali destination in Jan 2020. My travelling date were in April 2020 however due to pandemic we need to moved to September 2020. But till Sep 2020 there is no any improvement and concrete updates for international flits hence my booking got on hold for unpredictable duration.
So it's being almost 2 years I don't have any response from MMT even I could tried too many ways to contact them but they are so ridiculous with customer. The worst service I experienced with Make my trip in my life.
I am still struggling to get my booking status even I ready to get my refund with 15% deduction. They had such email chain with options to opt for reschedule booking and refund so I selected refund options but after that there is no any communication for the same and no refund got processed. Conclusively make my trip is not trustworthy organisation so I would request government to suspend their business license until and unless they clear their due with customers.
I had booked A tickets and flight got cancelled by Airlines and they didn't pay the refund, since two months. NO one reply mail and NO any good feed back never get from them. Do not trap any one with this app.
** is the booking ID. We had booked a vacation package in December 2019, but the trip was canceled owing to Pandemic. We had demanded a refund and accepted to Makemytrip's condition of a 15% deduction on the total package price. It's been about two years, and we've been following up on them on a regular basis, but they have yet to respond. Even if we try to call the customer service number, as soon as you select the refund option, the call will be instantly stopped. All of the other numbers are fictitious. We'll need some help to get the money back as soon as possible. We had taken out a personal loan to cover the cost of the package.
Worst service. Worst team to handle genuine consumer complaints. First they gave a very bad hotel which was completely unhygienic. There was no one at the hotel to vent grievance. Upon informing the customer service team got rude and without informing me closed the complaint. I have stopped using MakeMyTrip.
I booked a honeymoon trip to Sri Lanka for 7 days and it has just been a disaster. It’s our day 4. We have moved to Bentota and reached the hotel which MMT has allotted for the 2 days from today. ’Beruwala Panorama Hotel’ is not a HOTEL. It’s a local LODGE where there are labours drinking and there are lizards in the room.
Me and my husband have been calling here and there for help but have achieved nothing. As always the RO Deny ** (Speaks pathetically and has no customer service standards) has told us, "We cannot help it. You either stay there or look for an accommodation on your own at 6.30pm where the streets are pitch dark." We have been told to manage things on our own. She’s a female and I thought she would understand how unsafe this place can be for a female to live even for a night. MMT IS THIS HOW YOU'LL TREAT THE CUSTOMERS. Providing such hotel (Lodges). If anything goes wrong with us here it’s MMT that’ll be held responsible for. Kindly provide a good accommodation on top priority. We are standing on the street. There are no hotels nearby here.
I had a booking for 10 Dec 2021 and wanted to cancel booking and get refund since some sudden health issue came up. The RO assigned to me is not at all aware of any of the policy for medical issues, she keeps on repeating just a single line like a bot, also I tried contacting through Twitter and they just keep on saying customer care/holiday team will contact me. The trip is scheduled for tomorrow and still there is no response from them. MakeMyTrip is fraud, never ever gonna use it again.
Hi, I had booked package for Andaman. I was assigned a RO. Who was not aware of my flight & booking. And when I call her she just not answers call and hung up the call mostly. Before a journey day I just checked if all is good or not.. I get to know that all my flights are being cancelled or rescheduled. And my RO does not know about it... What kind of RO is this..who does not know about customer flight cancellation or rescheduling. When I ask her anything she says, "My shift is over." Her name is Vinita **, worst nightmare of my life. I urge everyone not to book anything from MakeMyTrip.com as they won't provide customer service in case of emergency. Also I demand full refund of my travel package. Make My Trip is fraud and fooling innocent customers. I have recordings and chat screenshots of RO. Please help.
Was trying to book for day flight, showed 2-3 times system error because of fare hike (which I understood after going back to the website) but it got booked to night flight (I will reach 12 in the night and have to travel back to city alone from far away Airport) without giving me any hint. Reached out to customer service. Casually the person told me just (for them Rs. 299/- is Just) Rs. 299/- "will be deducted and we will cancel the booking". You make a new booking with the fare hike. Support agent wants me to pay additional convenience fee and do new booking with fare increase. Agent was just give me recorder solution and was asking me for screenshot of system error. So foolish and annoying. I wish I could have recorded the conversation. Now I have to travel alone in the middle of the night to reach my destination in a new city.
On 17th Nov 2021, it was heavily raining in Bangalore. MakeMyTrip portal was on and off many times. It took 1 hour for each booking and there were about 7 bookings. In 2 such bookings, even though I had selected Indigo while booking, it had gone to default selection to Air Asia and Go Air after 1 hour when I was ready to make payment. I had to cancel and rebook in Indigo again. By doing so I lost Rs. 19,637 for no fault of mine. Even though Go Air and AirAsia have processed refund, I have not got them even after 17 days. Air Asia has processed a refund of Rs. 2,128 against ** and Go Air have processed refund of Rs. 3,492 against ** and Rs. 1,481 against **. They have mentioned that the refund will be done to original mode of payment. I had paid through Net Banking using SBI account. I have not received these refunds.
I did a booking in Make My Trip with my international credit card and due to covid 19 the flight was canceled by the operator. I request for cancelation on May 10th and they didn't respond. Nov 21st again I raised the request and make call also to the customer care. I didnt get good response and after several reminders they transfer the money to my make my trip Wallet and I am trying to transfer the money from last 6 days. Nothing is happening. They are keep postponing.
It was pathetic experience ever. The Ac kept on dropping full night and they were expecting us to inform them in mid of the night. We were with our child and shifting in middle of the night was not an option for us. However we were not even compensated on room and stay. They charged us exorbitantly high and the images of the swimming pool were not exactly the way actually it is. It is quite small. So also the room service was not even ready to make Maggi for the child. We had to really compromise a lot in spite of paying full. I also have the video of the dripping which caused water accumulation in the room and it was extremely disturbing to hear the dripping all night through. At Le Papillon, Lonavala.
I regret informing that I booked a hotel on Make My Trip on 19.11.21 for the date 20.11.21. When I checked into hotel on 20.11.21, the hotel told they have already cancelled the booking. But Make My Trip app didn't notify me regarding the cancellation. Later on I tried to connect to customer support. I was made to wait 2 hours on call and after that too the support could not book any hotel. So, I had to ask for a refund. Now after all this harassment, I am about to receive only a partial refund not the full money I have paid. As being a prey of awful support and assistance and a fraudulent company, I want to lodge a complaint for fooling customers.
I booked resort in Gokarna. Charges which resort was asking is 15000 but MakeMyTrip charged me 23000 and that too they have not given enough option for dinner. Chapati, 2 subji, 1 type of rice and dal. This was menu of hotel. Once asked MakeMyTrip they have no answer why they have charged 8000 extra. I am feeling looted.
I have booked Rajasthan trip with family of seven. Due to emergency I have requested for rescheduling trip for any other dates. I have intimated 50 days before trip starts and non season days. But they don't have option to change dates, I had to go with only cancelation. Had to lose around one lakh. Customer care number also doesn't work. They have automated call center to contact Relationship Manager. Relationship Manager doesn't pick calls and won't respond to Whats App messages. After continuously calling 5p times and she said I have to pay same amount of cancelation for reschedule as well. That means have to pay one lakh extra. Worst travels, worst customer care, worst service and worst staff. Never ever go with Make My Trip and Don't believe their advertisement. Advertisement says free cancelation and free date change. All bogus. How to put a case on this.
I have booked a cottage in resort (Kaduhithlu) in Sakleshpur. But when I reached there along with my family including kids I was surprised to hear from resort owner that they have not taken any booking from MMT. Later I called Customer care many times and they were giving apology. My entire trip got spoiled and wasted my money for travelling all the way from Bangalore. And luckily it was daytime otherwise it is very difficult to travel during night. Finally I asked for compensation for my failed trip due to MMT but still they are not responding so I am going to file cheating case against MMT since this ruthless app agency cheating everyone by simply collecting money without confirmation from the concerned authorities. Please be careful. Never use MMT. We have to file to keep this agency blacklisted.
This Is the worst trip planning app ever! They kept giving stupid reasons for canceling the ticket and never gave our money saying it was our fault that we were looking to go somewhere expensive! They kept canceling the ticket but still, they showed ads and even did call advertisements for Andaman and Nicobar islands after canceling our tickets.
I have booked my ticket in June 2021 from Hyderabad to Dubai. Due to ban on flights I have to canceled my ticket. I asked for refund many times. They said the delay is from Air India site. Later I contact Air India. They said they have refunded the amount to MMT people... Still these people are not refunding my amount... My booking ID is **.
Overall experience is worst. The Makemytrip.com sent a link to web check-in but it was not responding while it is a mandatory regulation by airport authorities. Customer care personnel also not clear about this problem and misleading. Will never book again from Makemytrip.com.
After booking a ticket for Rs. 6633 I got cancellation refund of Rs.975+835 and again second time after booking of Rs. 6522 tickets I have received Rs. 724 after cancellation so goodbye MakeMyTrip. No more bookings. It's been more than a decade. I've been loyal to you but I think you just want to suck people's money by any means to cover up your losses due to covid. Thank you very much.
I have book room in Ashoka hotel near Nikki lake Mount Abu but they said hotel property in damage condition and also providing service and without any permission directly our room handover to other guest. In room premises horrible conditions hence Make my trip is not provide any service and arrange default property and spoil innocent people tour. Therefore humble request to people don't install make my trip application. If you're going through make my trip app hence you're suffering huge and also may be spoiled your tour.
My recent international flight got cancelled due to covid situation and I applied for refund claim request in MMT app in the first week March. But till now no trace or callback or refund update from MMT. Truly MMT guys are irresponsible. Never go for MMT for anything. They are thieves and rob your money like Vijay Mallya.
Totally spoiled my holiday. Gave us a resort that needs domestic flight from male airport, flight wZ at 5.40 and we were told if we reach earlier we can even catch earlier domestic flight, on reaching found out no domestic flights for last few days, made to wait in lounge since 4 pm till 11 pm. Will reach resort by 1 am so out of four nights that I paid for getting only 3 nights and MMT not informed us earlier or got booking changed to a nearby resort after informing us nor getting us any compensation or complimentary services to compensate for this one day loss of both time and money, never make your booking from mmt if you wanna make your booking and not unmake.
My booking gets cancelled previous day and my trip got cancelled due to this. They are totally unprofessional and don't respond even after multiple calls. Uninstalling my app now. It should be renamed from "MakeMyTrip" to "unmakemytrip". Hats off for such unprofessional behaviour and no responsiveness.
I booked my flight tickets and had to cancel it due to COVID. I directly canceled with the airline and the convenience fee was all cut down, out of 4,695 I’ve received only 1850… Very disappointed and will never book anything from MMT.
I had reserved hotel in Switzerland and had good discount on Citi card on booking via MMT. On reaching at hotel I came to know mmt did not reserve my room and that too after hours of communication with customer service from Switzerland to India. The reason I got from mmt was Citibank declined payment, whereas Citibank clearly stated there was no payment request made by mmt. Even after complaining mmt, they couldn’t not provide the transaction ID to support their side of decline in payment by Citibank.
After multiple follow ups mmt stopped responding my email. I had to bear extra hotel cost as I had to make spontaneous reservation. I had booked 2 months early, which mmt did not honour. For booking at 4 other countries I found the hotel spot booking rate was cheaper than mmt, but mmt did not cancel those bookings. They only canceled the one where spot rate was higher. Mmt is cheat company. Go for Bookings.com who can be trusted. BOYCOTT MAKE MY TRIP.
I had booked a room through MakeMyTrip in Hotel Shreemaya, Indore, for three guest and had paid the rent in advance, for the period 24/9/21 to 28/9/21. The hotel charged me Rs. 5200/- for the third bed (kot). I approached MakeMyTrip to refund Rs. 5200/- by sending an email. MakeMyTrip did not respond even after sending them three reminders.
I think I've made the biggest mistake of my life. I booked my air ticket from MMT and took baggage insurance as well. I paid an extra amount of baggage insurance but I didn't receive the insurance policy, only it was mentioned in the invoice attached for your reference. Now my 1 bag was lost by the airport/airlines authority and I need to claim my insurance but I couldn't get proper assistance from any of you. The MMT team is saying that we are dealing only in bookings, we are not responsible for insurance claims and the insurance team is saying we cannot proceed further without an insurance policy.
You both are entertaining the customer and just passing the parcel in another's court, no one is damn serious to resolve the issue. Do you all think that customer is a fool, this is the customer service that you are providing? It has been almost 21 days since my baggage was lost and I still couldn't claim my insurance. You guys have not sent me the Policy. Is this my fault? You couldn't take it out from the system or else you don't wanna do it? I am never ever going to book and suggest anybody to book a ticket from MMT and pay an additional amount for baggage insurance because in the end this is all fake, no is going to resolve the matter.
Not get any confirmation even 2 days after booking a ticket of Siliguri Kolkata bus and paying full money in advance. Even we are not able to connect with customer care staff. Don't know how to get the refund.
The verification of MMT is totally humbug. No verification is done. My recent stay at greater Noida at Ooak hotel on recommendation of MMT booked through their website. The issues were raised and attended by their executive. But surprisingly the hotel owner blamed me to be lying. Customer is God and why false complaint will be lodged. MMT executive offered 20% refund of my booking amount but are we beggars to ask for refund? I believe that MMT is not the same as 15 years back. I would advise customers not to believe the seal of trust of MMT. Their selected hotels and their owners are **. It's courtesy industry.
I being 65 years ordered food at 8.15 pm and after several reminders to hotel reception did not receive dinner up to 9.45 pm. Finally they brought it at 10 pm up to that time I lost my appetite and slept without dinner and also refrained from complimentary breakfast. It could have cost me life as I am diabetic. But their selected hoteliers along with MMT officials are only there to cheat customer, blame them and if any mishap happens then it's no issue for them. It's my experience advice to people going for booking to MMT website.
We booked a ticket to the US for our son thru MMT in Feb '21 and due to rescheduling of a flight when we said we could not accept the reschedule, MMT went ahead and cancelled our ticket. Initially they said they have to get the refund from Airline and till date nothing is done and we firmly believe they are fooling us. Now we plan to go to the court since we sent many mails and phone calls and it always used to be a repetitive message of delay but no firm date.
I booked The KAAL Hotel, Leh from Apr 21st to Aug 23rd and then Aug 24th to Aug 27th, 2021. Hotel services were pathetic starting from its room cleanliness, staff behavior, food quality and house keeping services. I gave a negative review for the hotel during my stay in hotel so that they can act positively and appropriately on what went wrong but I was not aware I was staying in goon's place. Owner of the place at the time of checkout asked me, "Why you wrote negative review for my hotel" and started asking me for money which I was not liable to pay. At this I told him, "I will not pay this amount certainly." On hearing this he physically assaulted me and told his staff to close the hotel gate and let me see how come they can go out of this premises. There were many other guys present who were backing him when this instance happened. I paid and left as I had plane to catch but certainly didn't expect such kind of behavior.
Ticket price is not refunded after they cancelled due to pandemic. The ticket was cancelled by the airlines and the money is refunded to Makemytrip by airlines. Their customer number says to drop email or submit online complaint, which I did. But there is no response. Please help.
I booked outstation can from Moradabad to Dehradun on **. There was change in the cab no. and driver. Makemytrip didn't bother to inform about it. When it was brought to their notice even then they did not confirm whether the changed vehicle is sent by them. Extremely poor service. Quality of cab and driver is also very poor. They just do booking charging heavily and providing the service without any professionalism. May God help makemytrip.
I booked a hotel in Hyderabad on Makemytrip. When we went there, the information provided on the website is not accurate. When we mentioned the same to Makemytrip, they said they can’t refund as the hotel guy is not agreeing for their refund. Their personnel couldn’t resolve our issue for 4 hours or so, and we had to book another hotel. In the whole episode, the support from MakeMytrip is worst.
My daughter had booked a return ticket through Make My Trip from New Delhi to New York and back on Air India. The booking ID was **, ticket no **, application no ** costing Rs 1,10,000. Due to the US ban which came into effect from 04 May, she had to cancel the ticket and asked for immediate refund. On contacting Make my Trip a large no of times, the standard reply through the website is that it will take 181-184 days to refund the amount subject to airline approval. This is absolutely an attempt by Make my Trip to block the money of the passenger especially taking advantage of the covid times. This needs to be immediately conveyed to Make My trip to immediately refund the amount as they must be doing the same with all passengers in an attempt to block the money.
*** Most unreliable company, Corporate robbers in the name of travel agent. *** I have booked a one way flight ticket from Ahmedabad to Mumbai on 13/05/2021 and hotel booking and Luggage service of Avaan. System recognized as package which cancelled my extra luggage service and added Return ticket to basket, which I never requested. I realized after receiving e-mail confirmation. I immediately called to rectify situation... Fun start here there are tons of numbers which never work and when e-mail is send. In response you end up with automated e-mail redirected to use self service which is completely useless and rubbish.
After making several e-mails you get a call from agent promising to deal with issue and they are trained to pretend working and not resolve issue!! They send reply e-mail as if they working hard and act as if they care a lot to secure money and arranging refund. Results they gain time with international travels and play lot of tricks to avoid refund, so finally my extra luggage issue is never solved.
My ticket from Ahmedabad - Mumbai showed active an d confirmed, Unable to check-in online then called airlines which confirmed flight is cancelled and reschedule dates were not suitable so they agreed to refund to Make My Trip. Which again no response and NO REFUND, Big Looters in the name of brand "Make my Trip". To make situation worst, they keep sending e-mail customer rating and feedback e-mails. *** Unprofessional, unreliable, big scam company, I will never recommend anyone to trust this scam site to book tickets, especially in emergency.
Worst service. No proper response on refund status, I made a request week back for that. Still it's showing confirmation from airlines awaited for which flight is not operational from DUBAI, let me know airline is taking more than a week to reply your query... if so what respect you have with that airline .. ** Airlines confirmed me that my refund was processed on 6th of March 2021 ... I have a mail from airline.
Such a pathetic service provided to an international traveller. I have been trying to connect MakeMyTrip (~50 calls) from the last 14 hours to reschedule my flight from Toronto to Ottawa. Every time I got transferred to an automated answering machine that asked for my Indian mobile number (which obviously is not working here) and hang up.
Context: I have booked a return ticket from Ottawa-Delhi via Toronto, I reached out to both the airlines with whom I had to fly but each airline is putting the responsibility on each other as the ticket had been issued via MMT(makemytrip). So, I choose another path, make a new booking, so that I can speak to a real person who assured me to arrange a callback within an hour; however, I didn't get any callback. I would highly recommend booking tickets from the airline portal what may come.
Such a pathetic service provided to international travellers. I have been using Make My Trip for couple of years now due to constant travel between India and Australia. This is the first time we had to opt for a refund option due to flight cancellations last year. The system is so stupid that even basic logics have not been applied. I have been waiting for an year now to get a refund back for Sydney India flight, however the system does not allow you to get a refund for 1 sector, and as soon as you apply the refund option it pops up with a notification that the flight was already taken by the passenger. Obviously which is why we only want refund for one sector and not both, why would you not keep it open for the passenger to select particularly which sector is he wanting refund for.
Then the call centre numbers are good for nothing, after making 20 calls to the same number it gets connected and even then, you are unable to choose existing booking option as you are calling from an international number and not that Indian number you use to get OTPs, which has obviously not being considered by make my trip. Then when you choose the option of new booking because at the end you want to talk to someone who can assist, then every time you have to repeat the whole store and they come back with the same revert, that, "We will arrange for a call back or please email us at firstname.lastname@example.org," neither you get a call back nor anyone replies to the customer query on that email ID. I would suggest everybody to use direct the airline portals to book tickets and to use platform like makemytrip to save yourself from all this hassle.
The phone line doesn't recognize my booking and thereafter disconnecting the line. See there should be some option to speak to a human, you may charge for that ** line. It's been one and half month. My refund did not arrive and you tell me whom do I speak, your machine lady? Your website not even saying my refund is in progress. Similar tickets booked in the same flight refunds arrived within 5 working days, why it's taking too long for you. Are you simply holding people's money. You need to understand that you are not technically fully armed to remove all the human support,.
It’s been over a month since I booked, went and came back from my trip. Other than the fact that the quality of their hotels assigned is getting worse, I have been following up with them for the GST bill but no response from the relationship manager or the customer support. I don’t know how to get through so this is my last resort, hope this makes a difference in the way they handle their customers.
I am having issue with Make My Trip for getting my flight tickets money (Rs 4994) getting refunded. The flight tickets were booked for last year. Due to corona the flights got cancelled and when asking for the refund they are asking for bank details. After that MMT is telling that due to wrong bank details provided by me they are not able to refund the amount. I had provided them four different bank details in repeated occasions. All the details they are saying the bank details are wrong. How's that possible when one of the account is my salary account and couple of them are my regular transaction accounts in which transaction happens daily.
I seriously don't know what type of scam are they doing. The airlines are telling they have sent the amount to the agent and then why agent is not providing us the amount. There is no customer care support also for MMT with whom we can talk to and complain. Email id is also not working. Really such a pathetic service by MMT I have not seen anywhere.
Makemytrip finally gave refund after a year for my international flight cancellation. They kept money on wallet, I have been requesting them to credit to different bank account from one I used for booking. I used credit card to book, I settled it a year back. Now when I ask them to credit to different bank account they are saying, "We can’t do it." Absolutely worst experience with Makemytrip and I was following up for a year for my refund but now I can’t use the refund until I plan for my next international travel. During COVID times, Makemytrip is looting people money. I don’t recommend this platform to book any of your flights. When you want use your own money, absolutely no way to do that in Makemytrip.
I have booked the tickets Bengaluru - Ranch & back on 27th Jan 2020, due to COVID and other reason the flight got cancelled. While chasing for the refund, they asked me to reach out Go Air since they are not agree to cancel and refund. Finally with great fight GoAir is cancelled tickets and refunded to MMT on 9th Feb 2021. From that onwards, these people made my hell of life. Sending so many letters, none of customer care people reached out me. They have made such worst CC centre, none of you can reach the personnel, only IVR is the reply. I given bank statement/cc statement but still these MMT idiots not responding me. Please do not opt MMT for any travel, one of the cheating company.
I have booked a bus trip from Patiala (Punjab) to Delhi on 25/11/2020 through “MakeMyTrip” I paid Rs 924/- using my ICICI platinum Visa credit card. That bus got canceled due to Farmer’s agitation on the Delhi Border and I requested refund by using MakeMyTrip phone app. I got confirmation from MakeMyTrip that refund is initiated and that will reflect on the account in next 7-12 working days.
From 26/11/2020 to till date there is no refund is showing in my credit card, I tried to call MakeMyTrip but they don't seems to answer calls for refund, instead of talking on the phone they sent me a link to check status of refund which is showing same since 26/11/2020. And there is no change since 26/11/2020. And whenever I tried to talk to them chat they reply with same msg that refund will reflect in the A/C in next 7-12 working days from 26/12/2020. It’s way longer then 7-12 days now. When I raised dispute with my bank, MakeMyTrip replied, they have confirmed the ticket and they email to us and a cancellation never been requested by me, hence I am liable to pay.
In fact make my trip booked bus as mediator after collecting the money and issuing the ticket they are denying the responsibility to provide service or taking responsibility to provide service. As bus service was stopped due to ceasing of borders because of farmers agitation and bus driver refused to take passengers as bus was not going anywhere. But Make My Trip refusing to take responsibility or in fact not even accepting that border were closed hence they couldn’t commute me. They are just acting like money hungry and neglecting all the facts. I am not worried much about my money. Now I am more determined to brought justice to money hungry businesses.
I booked online for my dad - hotel to stay in Coimbatore. My money is taken out on Feb 17, 2021 for the amount of Rs 7534. I do not see the booking in my account. I also called the hotel front desk to check my reservation, it did not go through at all. I tried to call customer support / email support, No phone calls picked. Any page I click to write a complain in MMT page, it is taking me to booking page. DO NOT USE MMT.
MMT is a total scammer company backed by Chinese Ctrip. They will bombard you with tons of ads, and will you charge extra for what they spend on ads. This company has looted thousands of people during the pandemic, by listing banned flights. I'm struggling to get my own money back since 6 months. They sold me a ticket of a flight which was banned now completely unoperational. That too after 5 months of lockdown. This means that they did this intentionally.
I booked ticket from Mumbai to Delhi for an Indigo flight, the flight got cancelled and I requested for refund, a full refund as confirmed by MMT and Indigo. The airline processed the entire amount, but MMT deducted a good amount. Since last two weeks I am trying to reach their customer care but even Prime Minister won't be able to reach them for lodging any complaint. If you write on their customer care email, you will very efficiently get an automated reply saying "Dear Customer, Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query. Regards, Team MakeMyTrip." My booking id is **. The discounts and sale is all big sham. These guys are fraud of the first order. BEWARE.
HI Friends, In January 14 2021, we booked Dubai family package and this is was my biggest mistake to book from MMT, We booked package for high rate as timings are very much good but later on flight timings got changed and due to we lost our complete one day, We just spent ist day to just to complete sleep over, Hotel rooms are good but shower and toilet jet are not working so it caused inconvenience to family members too, RM appointed to me was the worst RM, she didn't provide any information on time, My flight PNR changed and while coming back to India, she didn't inform me, when I asked her then she resolved my issue, Only pick team and "dubai" onsite support team were very nice and supportive, but India support was poorest. We booked Dhow Marina cruise and sorry to it was very very average and food was worst. I paid high for marina cruise activity and I got the worst. Please go with KLOOK app to book your all activities at cheaper rate. I used it and was much happy than MMT.
WORST AND LAST EXPERIENCE. On Tuesday 15th of December 2020, for the first time, I downloaded the ‘MakeMyTrip’ mobile-app and made two-bookings (under the reference number **) for a 1-night stay in Waldorf Astoria Ras Al Khaimah Hotel (UAE). Both of my bookings were for “Suite, 2 Bedrooms, Sea View, King Beds, Room Size 1507 sq. ft”, for which I paid AED 2,300/- (INR 45,852/-) each, a total of AED 4,600/- (INR 91,705/-).
On the day of the check-in, we were given two-regular/basic rooms and upon confronting the hotel, they said that, “we had informed MakeMyTrip over eMail that we do not have 2-bedroom sea view suites available, please inform the customer so they can amend their booking(s) and do not charge them AED 2,300 since we do have the suites available.” Yet, MakeMyTrip charged us wrongly and made us pay 10x for a regular room.
Upon confronting MakeMyTrip customer service team, they said that “we will investigate and get back to you.” However, today it has been about a month and all they have done so far is send automated eMails every week with the status “we are investigating and will get back to you soon”. I would highly-highly-highly recommend all of you to please delete the app or do not make any future bookings via MakeMyTrip as their basic business ethics are not in the right place. Additionally, their concern towards a customer complaint is ZERO and certainly didn't ‘MakeMyTrip’ rather ‘DestroyedMyTrip’.
I bought a a night package through MMT but there was some glitch in their site that my package shows different once I got the confirmation. I did sent them an email and even tried calling them but not able to get in touch with their customer services. No email from their end too. So my experience is worst and I really repenting my decision of selecting MAKE MY TRIP instead of GOIBIBO for just like saving few 100s in it. I will try not to use MMT anymore.
I've booked a flight from VNS to HYD through Goair, Go air has cancelled the flight due to non operation issues, they rescheduled the booking for other date, 2 days before the journey they again cancelled the flight. I've asked them to refund the money and cancel the booking. They have cancelled the refund and initiated the refund. It's been over a month and I didn't get the money refunded to my account. I've contacted the Goair, they said that they have initiated the refund to Make my trip so I need to reach out to them. Unfortunately I only get the option to chat with auto response which is not at all helpful.
I'm following with the bank and they are asking me to get the reference number and the mode by which make my trip has initiated the refund. Unfortunately I'm not able to get these details such as reference number and payment mode through which they have initiated the refund. Due to which bank is not able to help me. I'm following with everyone to get my own money of Rs 10K, and it's been more than a month. Extremely dissatisfied with the support from Goair, Goibibo, and makemytrip and bank.
This is regarding the MakeMyTrip Kerala trip package '**'. The package included booking of a 4 star hotel 'The Lake View resort' Munnar for 2 nights (25th & 26th Dec). This hotel was suggested by a MakeMyTrip agent only (namely Neha), who helped with various quotations and booking. The hotel was sold out and unavailable, which the hotel sales agent communicated to MakeMyTrip on the next day 22nd Dec morning itself. MakeMyTrip missed the communication from the hotel and didn't let us know on the same. As a result we were denied check-in, after arriving at the resort on 25th Dec evening 6:00 pm. We then reached out to the assigned Relationship Officer (namely Vijayalakshmi), who then in coordination with MakeMyTrip backend team took 2 hours to book another hotel (Hill View), but a 3 star one. Next day we need to check out from there too, and after follow-up again with Vijayalakshmi, the next 2 star hotel (Emerald Inn) was booked.
For both days, we were charged for a 4 star hotel, and were degraded to 3 star and 2 star hotel. The MakeMyTrip Relationship Officer and team were fully incompetent, unprofessional and mismanaged in supporting the issues and we have to constantly follow-up with them, instead of they proactively taking care of our trip and issues with hotel booking. Because of this we lost time and it ruined our honeymoon stay at Munnar.
Another guy called Akshay from MakeMyTrip called us during these issues with our Munnar stay, but instead of supporting us he was nagging with his own MakeMyTrip issues and charges. No break-up of costs provided, and charged us higher (for 4 star) for hotels booked for 3 star and 2 star. No refunds initiated. We are very disappointed, completely unhappy and unsatisfied with the services and support provided by MakeMyTrip, and won't recommend anyone to avail MakeMyTrip travel package.
I planned for an holiday to Andaman for my family from 13th to 18th January 2021. The package comes with fixed flight and hotels etc. I probably booked on 5th Dec (not sure on date) and paid 30k while booking and another 30k on 16th Dec 2020 as per MMT payment schedule. Balance 70k on 3rd Jan 2021. On 25th I received an message from airlines that the flight on 13th Jan is cancelled. MMT is responsible to arrange the alternative flight because MMT gave me an package which I agreed but MMT is asking me to pay an additional 10k for alternative flight that too in odd hours flight which am not comfortable. So I asked them to cancel but MMT is deducting 30k as cancellation policy, I don't know what part is my mistake. I feel like cheated by MMT. Why should I pay 30k, I asked MMT to cancel the booking and credit the funds in wallet so that I can use the funds for hotel booking on alternative location on same period.
I’ve been using MakeMyTrip for past many years and probably it’s my last time. I booked my tickets and found some error at the last page however money has been deducted from my bank account, have received few messages from the airline (SpiceJet) to complete your booking, when tried to speak Makemytrip no response and money deducted from the phone provider, again checking with SpiceJet what to complete ?. Highly pathetic service and would not recommend anyone to use them as if you are stuck then only god can save you but makemytrip.