MakeMyTrip Reviews

Worst customer service. I had postponed my flight and when I wanted it rebook, every time I called, I was being told, "We will check and will get back to you." Every time I call, a new person will respond and I have to explain the whole scenario. When I told, "I want to speak to your manager", reply was "manager is busy."

This company is a sham when it comes to various guarantees or promises it advertises. I had booked a cab under their "Best Price Guarantee" where they would provide you a coupon/rebate of 5 times the difference amount if you found the price cheaper elsewhere. I did found it cheaper on another website and provided MMT with all details and proof multiple times. Every time their system would send an automated email that someone would update my case in 72 business hours. It's been 4 months and it's still the same response every time. You can't follow up the case through their app because the journey is completed. This is a scam/sham company I guess with no morals or customer service when it comes to refunds or guarantees. Stay away from this cheater management.

This company is a fraud. I have booked the flight ticket from Sharjah to Cairo. At the time of booking, it was showing AED 392 but when I booked they charged me AED 451. Their customer care numbers are not reachable. No other ways for filing complaint.

This company is a fraud. I have booked the flight ticket from Ahmedabad to Kathmandu. At the time of booking, it was showing 1000 rs cancellation charges but when I cancelled it during the stipulated time duration, they deducted 17k from me. The customer care executives are also part of the scam. NEVER EVER book anything from this website. Avoid it at any cost. Delete the application and pass on the message to as many customers as you can.

Hi my name is Sahil **. I have a flight 20th April and I was trying to reschedule it from last 5 days but no one reached me. No one mailed me. I tried your different number. No one was attending call on Indian number ending with 747. Then I tried on UAE number starting with 600 and I have spent 700 Aed on 3 calls as am traveling and roaming, But still my issue wasn't resolved. Today I called again, spent more 200 aed on call and they said they will call me back but unfortunately nothing, no one called. Now tomorrow morning is my flight and I can't travel, and I lose money from there too. I don't know what to do or what to say, your customer care is very bad worst, can't do anything from app too, I was using MakeMyTrip from long as am traveling regular traveler but today totally disappointing and depressed.

Had very bad experience with MMT. We asked them to provide 3 star or 4 star hotel room but they given very bad poor hotel room in Malaysia. And hotel is in a narrow gully. We pay them big amount but they given us poor service.

I have recently got married. Me and my wife had long planned to go to Maldives for honeymoon but due to recent political issues and negative comments from Maldives we called off the Maldives plan. We usually book or trips from Expedia directly since last 12 years. I must say that I have never been disappointed by Expedia and its service. This time around we decided to book our honeymoon from Makemytrip thinking to use local company rather than using Expedia. As soon I reached out for a quote, I was getting at least 4 to 5 phone calls per day on when and how would I like to book (Agent name: Rincy **). I pretty much feel pressured to make a decision. Anyhow, We booked our trip to makemytrip for 5 days with Ambre Mauritius.

They do provide little better rate but if we see that and if anything happens to our travel. We reach the customer service team, we are doomed. One flight got cancelled on Dec 4th, 2023 due to cyclone in Chennai when we were waiting for boarding. The airline promised a full refund and sent us back home... reached airline directly and they told us to reach through the booking agent who is MakeMyTrip... and it's 26th March 2024. I am still waiting for an update on my refund... so many calls placed, so many screams and every single person in customer service says that they taken this at their end, I will be updated in 48hours... so many 48 hours happened and every time I call different people and same story and explanation I am repeating. If any one from MakeMyTrip is taking care of Google review I hope to get a solution at least now... and I am a frequent traveler and consider you have lost a customer.

I think MMT is the worst app and website I come across in my life, they are, 100 percent fraud in all services. This is my second experience with MMT. I booked train ticket with guaranteed confirmations but out of 5 only one ticket got confirmed and rest all got WL.

I paid AED 880 for my flight ticket, which was later cancelled by the airline. I requested a refund of the total amount, but they deducted AED 210 without any explanation. This was a terrible experience with MakeMyTrip.

I recently booked HHI-5 star-hotel thru MMT for a good 7 days. This establishment is the possibly of the most rundown hotels there is(irrespective of star category). The paint inside the room, the grossly peeling paints on the outside walls, the flushing mechanism took you almost a century back. My room had flies. It was horrific. Unfortunately with MMT you got to pay 100% upfront and in spite of me trying to see if there was a way I could transfer to another hotel, they offered me Rs 5000 off for my next booking with them within 1 year. No empathy, no genuine concern- they were trying to see if they could sell me even at that point.

I used MakeMyTrip to book what was my last ever trip to India. Although I was born there, I will no longer be coming back since there are other places I want to visit. I am very angry with the experience that MakeMyTrip provided with my trip to North India. First, let me share the one good experience that I had out there. The driver and car were absolutely fantastic, and I tipped him separately for the quality of service.

Makemytrip.com cannot be trusted as a provider of satisfactory tour packages…They screwed up by lying to us of 4 star accommodation and luxury transport,…instead gave us the worst after paying $5900.00 for extremely filthy places to stay, completely documented and photographed…even after immediately informing Ajay ** my contact from this ridiculous organization did not do nothing to investigate their supplier, Discover destination from Georgia, US….the contact being Srinivas. They promise you the world just rip you off if you are not smart….and screw you and your happiness and time…they are totally unfit to do business with…and have to dealt with legally as they are only a scam…scam..scam.

Except for our tour guide (Babu) who gets 5 stars, our experience with Make My Trip.com was unfortunately very poor. Hotel locations were very poor, except at Thekkady. House boat's so-called super deluxe rooms were pathetic. House boat service was horrible. Kerala Tourism Department should cancel licences of all these Allepy houseboat operations. Actually, company should personally apologize and return our money. Babu was the only savior!

Very poor customer experience. I was not provided seat assignment, and customer rep kept talking for more than 1 hour and billed my credit card for $ 5821 instead Rs 5821. When disputed I am being told it will take 12 days to process refund. I am not given seat assignment even after all this.

MakeMyTrip made an error booking two seats for me under my name on the same flight. Mr. ** after taking one hour of my time comes back and tells me I will be charged ₹7000 for their mistake. Terrible customer service and very poor attitude.

I booked my 5 days trip to Himachal Pradesh from Delhi with MMT. I am not an Indian resident and will be travelling with my sister only. I requested from day 1 to give us good experienced driver. Secondly, they charged me extra for guided tour for 2 placed. Total it cost me around 90 K including good hotels. A day before the trip our driver called and asked me " can he take his wife with him as she want to see the place too" I was shocked and scared as we ladies were travelling. The travel agent named was Guruji Travel. I called 4-5 times to my agent and the travel company office but no one picked the ph. We just said No to the driver.

We (me and my wife with knee pain) booked a taxi (using MakeMyTrip phone app) to go to my town from Bengaluru Airport at 1:AM on May 24th. My mother and relatives waiting for me with father dead body to be cremated after my arrival to home. I paid an advance of Rs 1800+ to MakeMyTrip, the taxi did NOT come, and they did not inform me the cancellation. After waited for a long time on the customer service call and I was told that the taxi got cancelled with a blunt answer.

Pathetic experience with them. Cheating and fooling people around in India as well not a legit company anymore. Booking ID **. False promises and failing to keep on them, every time they blame on vendors even in case of a pure holiday booking with them for everything.

I wish I could post screenshots where they start refund process because their customer care forgot to inform that changing two airlines needs Indonesia Visa (does it make sense?) while pasenger was booked from Bali to Delhi. Then starts false and emails with lies - they never called or text but claimed they couldn't reach out to me. Though they were sending whatsapp messenger. After 4 hrs they send email - they couldn't reach out to me so they are closing refund process and with this they digested approx 350 CAD.

NEVER book ticket through MakeMyTrip.com. Recently I booked air ticket for AirIndigo & I had to cancel through airline. Airline refunded money to Makemytrip.com. but these people ate my money. Never refunded me. Every time when I call customer service they just create ticket. Eventually rejected. This company is suck cheater.

Zero stars! Worst experience rescheduling my return flight ticket. I reached out more than 3 weeks in advance to reschedule my flight and they told me they will reach out to the airline and get back within 2 business days. Today it is 3 days past my flight date and no response from MakeMyTrip. I am calling the customer case number it is going engage. I asked them to cancel my ticket and refund whatever - still no response. I had to book another ticket and still no response from MakeMyTrip. Please boycott this website and save your money, time and effort.

We took a houseboat by JCT on December 24, 2022. It was part of the package by Make My Trip. The package was very expensive as it was the prime time. It was the most terrible experience on the boat. The boat was basically one star, they never clean or mop the floors. The bedrooms are so dirty. The towels and sheets are of one star quality. Food was of horrible quality, served in pots and pans with broken handles. The boat was supposed to be Super Deluxe boat by JCT. There was no internet, no TV and no entertainment. Servers did not know, how to serve. They told us to buy your own sea food and it will be cooked according to your taste, we bought some fish and prawns, and the cook never even came to ask us how to prepare it. In fact, they cut the fish into small pieces and put it in hot oil and fried it til it was charcoal black.

Neither do they have a email to contact or a toll free to contact them and no chat either. They have only a India number to call to, where the person is not very patient to hear you out. My case was closed without resolution. I was promised to be called back but none called me back.

This is UZAIR. Here is my Order Number: **. Here is my booking Number:**. I purchased a ticket from mytrip.com on 29th Oct 2022. My confirmed flight was on 6th Nov 2022. I had cancel my flight by contacted mytrip.com customer support on 30th Oct 2022 due to an unexpected of my mother's health condition was not well and I am the only son who takes care of my mother. Before 1 week of departure of my flight, mytrip.com canceled my flight ticket on 30th Oct 2022 and make sure they will refund my money $275 into the charge method within first week of Nov 2022 but still, 2 months have gone and still mytrip.com not refund my money It’s too disappointing and painful for me.

Due to technical issues, my flight was delayed 15+ hours by Singapore Airlines, disrupting my entire travel plans. Called MakeMyTrip service center to cancel the entire booking and refund my payment on Nov 18th (before the scheduled departure of the canceled flight). Thereafter my nightmare experience with MakeMyTrip customer service began:

We reached out to MMT to book our travel package around mid-September. Staff that helped us to book the package were not very experienced and was rushing us to book the ticket that night. He told us that the cancellation fee was only INR 15K if we would have decided to cancel, although the confirmation has INR 70K+ cancellation fees. We asked him to reconfirm the cancellation amount of INR 15K and he said to ignore what's on paper. He managed to book the tickets for us after great difficulty and several back and forth to confirm information on his side. Within a week, we were informed of our flight cancellation. We tried to call MMT to see if they are going to rebook ticket for us. After several calls and several call transfers to different divisions, MMT finally responded to call the Go first airlines directly to re-plan the flight tickets.

Very bad service. Stuck with my refund..!! I booked train tickets with MakeMyTrip but for some reason I cancelled that booking immediately within 2 minutes.. It happened since August month, today it is October. I didn't get my money back and they don't even reply my mails and calls.. I tried thousand of time to have conversation with executive but they don't reply..Never go with MakeMyTrip.. Worst experience ever.

I booked a ticket to Coimbatore from Velankanni Tamilnadu. I need to rush very urgently. I paid the ticket fare for my seat and they sent me the ticket to my mail and the invoice also was received. Today am suppose to board my bus. When I reached to the pick up point near Universal travels which was mentioned in the ticket this agency person is so rude and he is telling me no bus, it's cancelled. He treated me like some beggar. My actual time was at 12:40PM. After few minutes am getting one more paid invoice same copy to my mail. Please. I had a very bad experience. Not able to talk to this people nor the universal agency.

Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at Residence Inn Marriot at Phoenix AZ, I got confirmation for the booking so I flew to Phoenix considering that I have a place to stay, once I reached property I asked for the room, to my surprise Hotel said that my booking was cancelled by my provider(i.e. MMT). I was shocked because I was in a different country and I don’t even know the place and I don’t have a place to stay (you can imagine the ordeal). I asked Hotel for a reason why the booking was cancelled and they suggested that they don’t have a reason because it was done by the portal that I booked the hotel and only option I have is to check with them.

I giving one star because there is no option to give 0 stars. I was trying to cancel the booking. The site says there is a cancellation charge. In fact the cancellation charge is more than the actual charge. So you won't get anything. Cheater, Cheater Cheater...

I normally don't review services or believe the reviews I read as I often think it's not real or exaggerated. However in this case I was the victim of Makemytrip.com. I booked a flight on their website for myself and my wife. Hours later I receive two calls from the fraud dept asking if I made the purchase which I responded yes. They sent me an email asking for my card front and back and photo ID. They called again and I didn't answer, pressuring me to hurry and send. Then they tried calling my other number from public records and asked my previous wife if she knows where I am saying they trying to get thru to me about a flight I booked for me and someone else. She told them she doesn't know where I am. When I reached the airport the flight was voided. They voided the ticket and didn't send me any emails. I suggest you never book with them. Your confirmed flight is never actually confirmed. You don't get a peace of mind at all.

Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at a beach house in Kannur. Kannur not being a tourist centric town, I chose the best accommodation in the best available property for a 2 nights’ stay. The property is in a village & after reading the description and facilities, I was quite surprised that such a place can exist in a small village in Kannur. I even confirmed the details by talking over the phone with MMT support & the property owner.

I wanted to book flight for 27th Aug, however accidentally selected 26th Aug and booked the flight. So I called within 10 mins to MakeMyTrip and asked to reschedule my flight but they said you have to pay complete amount again, even I asked them to fine 1000-2000 rupees but please reschedule it but they said no you have to pay complete charge around 8000 again. I have to go to Bangalore from Delhi very urgent due to illness to my family member but they didn't helped me. Very pathetic experience. I will never book flight from MakeMyTrip.

I visited Goa along with my family. Booked hotel. Air pick up drop by Mrs. ** branch manager of Make my trip.com Pune. Excellent service, good teamwork. Hotel very nice food. Good hotel. Zenzer Panaji Goa heart of city.

Horrible experience, tried to change my ticket dates and the agent send me a link that I could only pay with an Indian card, finally found someone with Indian card and we were not able to pay as the link was corrupted, we tried with multiple cards is like the bank knew it was a fraud, after few hrs. the agent told me that if I did not show up I need to pay, how I will pay if I could not charge the flight because of the alternative options of the application (the corrupted link). I went to the office in Dubai and it looks abandoned, the security said everyday 10 people go to the office and find not response. I truly believe this application is a fraud.

I have MMT ELITE membership and many services are under this membership. I have done a hotel booking and free pick and drop service available in membership but hotel is denying that there are no complimentary transfer and contact to MakeMyTrip. But now MakeMyTrip is also denying. This is fraud company and more information. Pls. contact me **.

I got booked my ticket during covid and got cancelled also but as of today one of my ticket refund has not been received. Every time at website they say the amount is credited in to cash wallet but nothing is there.

I booked a flight from Dubai to Hyderabad, and had to cancel my flight due to work related issues. However, when I applies for cancellation they didn't even refunded me a penny. The ticket was around Rs:-13,000. I felt like I got scammed. Tldr, not gonna use this scam website next time.

I want all people know about your bad business from online payment as I booked a flight ticket from your website with a good price and after I paid by credit card. They have informed me that the ticket has been canceled as the airline didn't accept the ticket and prices then they refunded the amount in one week but not the total amount which they took from my account.

Sorry to say, but even giving one star is not doing justification compared to what I've gone thru the response from your customer service. A lot of emails, dms on Instagram, visited Dubai office too; no response anywhere. This here is last hope for my refund. Honestly very bad customer service agents. Flight not booked due to glitches in App but amount got deducted. Want my full refund.

Guys, do not use Makemytrip unless unavoidable! I recently used this company for a 4-night/5-day stay in Kashmir. I have the following observations: Booking the trip till finalization is a very frustrating experience. It is very difficult to contact their person doing the booking. No tel. No, only an email is given which is not responded to for over 24 hours. I spent 5 or 6 very frustrating days doing my bookings and thereafter trying to make some changes. As many as 3 different persons were contacting me at various stages, although I was told that the first person would be my go-to person from start to finish. I kept getting handed over from person to person. is only much nearer to the date of travel that I was given contact tel. Nos.

Never use this company!! Worst company ever! Customer service agents are not knowledgeable at all. Supervisor will promise you a full refund all written in an email. Then you will receive another email a day after from another agent saying otherwise. Describing them as unprofessional and unreliable is an understatement.

I purchased Kashmir vacation by paying premium price for hotels (4 Star) and ground car (SUV). But what I got was substandard service. I am so disappointed with their service. My family fell sick during vacation there. Our vacation plan was day 1 after we reach Srinagar, we get Shikara ride (they never say it's a min priced service they sell) just an hour ride. Not enough cause the counter starts when you reach Ghat 09.

It is almost gouging to charge a cancellation fee (on top of airline cancellation fee) AND a 'Convenience' fee. I will book directly with the airline in the future and I recommend all fliers do the same.

Worst experience in terms of property, hygiene and food. I had booked Deluxe package for Leh Ladakh in 2nd week of June 2022 through MakeMyTrip. This was a dream destination for us. But the hotel property provided was worst. The property and experience in Tsomiriri, Pangong lake, Leh were like slum areas. Although multiple options for hotel were presented during booking, but the worst property was provided during the stay. The food, bedding and hygiene were worst. Food (with minimal variety available) was very tasteless, basic and on top of it cold. There were other good properties options available but the worst were allocated. Same category hotel provided to Standard package co-passengers. The on-ground relationship managers kept on telling us to expect the minimum facilities.

I don't have less than one star or would have given that. My Flight Booking ID: **. I have booked flight for emergency of my cousin, his mother expired and he wanted to visit India immediately to attend funeral, I have booked flight by Emirates airlines through MMT PLATFORM, ticket was not booked because of some server error,"Thanks for choosing MakeMyTrip! We were unable to process your requested Additional Services due to unexpected server trouble at the airline. We regret the inconvenience caused. However, your booking ** remains confirmed. Additional request not completed: **, **: ** (Moslem **) Please visit the MyTrips section at https://applinks.makemytrip.com/CuxxlsleIqb to try again. Regards Team MakeMyTrip" @10:28 am morning.

Worst Holiday package ever. I came from all the way from Canada to enjoy this trip with my family, was not worth it at all. Took the 4N in Kerala package with my whole family of 5 members, and not once did it feel like we were on vacation, it felt more like it was their vacation and we were there to pay them. Lies about hotels being 5 stars. On the app it says 5 star hotel, but on the reception, the staff clearly states that the hotel is either 3 or 4 stars at max. Even so, the conditions of the hotels were horrible. Toilet seats were broken, towels were filthy, room service was abysmal, food was so bad that even the restaurant staff agreed that it was a mistake from their side.

It was my first time to use Makemytrip to book my employees tickets and it would be the only time, I will not use nor recommend this to anyone. It is the worst experience I have ever had. I booked an urgent flight for my employee last night 2nd June 2022 and paid using my card but did not get the e-ticket. I checked customer support and it is only opened 9am-9pm so I waited next day. But instead of getting Itinerary, I got a cancellation email. I called CS a LOT OF TIMES. and the 3 persons I got to talk to had a different thing to say. The email I got said, the refund will be full But they did not refund the full amount I paid. And refund will be from 30 June to 11 July 2022. More than 1 month from the day I paid the total. So to cut this short, The company is a scam! The people working there are liars. Instead of makemytrip, it should be takemytrip because they will take the trip from you.

I have tried to book the bus ticket booking on MMT.com, It takes all details . Also payment get deducted from bank account but ticket is not generated. I have tried to contact MMT.com, but MMT team never respond to calls, mails. Neither MMT.com refund the money as booking is not done. Really a very pathetic, miserable, Non professional service provider. Informs to all customers never goes for MMT.com for any kind of bookings as they have no proper authorized, guided service support system. MMT.com is just interested to get the money from customers. They never turn back with proper customer gesture. No valid email id, customer care Nos. Even if you send the repeated mails, never respond to any mails and calls. Really a good example of fraud & cheating company. A really Hopeless, senseless, baseless, Non sense, shameless, useless, Non professional organization.

There is no way to contact these stupid people. Only one IVR call or stupid link connect which never works or connects. It's very difficult to get it in touch this website... Also we did the prepaid payment for our trip and now it is showing 13k still pending. I mean it’s disgusting. I would really need the solution if someone can help me.

It amazes me how these kind of companies still operate in India. We booked for a holiday with MakeMyTrip for Kashmir. 6 nights stay and all travel/sightseeing included. For stay at Srinagar & Gulmarg they have 2 star hotels as a 4 star. Regenta & Heevan Retreat hotel, both crampy rooms, just will pass for a town hotel. MMT says these are 4 star properties based on trip advisor rating. Restaurant & staff member at Heevan was good.

I am a very busy doc working from 6.00 am to 12.30 night. I had a booking for Thailand on 28-05-2022. They send so many messages for their products sales, insurance sales, other completion of searched products, etc. I could not board the flight because there was no intimation of issuing a Thai pass from our side, which is needed for boarding the flights. The airport authority didn't allow us to board the flights. We lost the flight money, at night we had to book a hotel at double the rates and come back home. We lost our hotel bookings, the itinerary booking amounts too. I have already stopped booking anything from MakeMyTrip. I know they are not bothered, but a post can make difference.

Really pathetic service.

Worst service ever.... Will not book again. I've uninstalled the app as well. ** service. Not able to connect with customer care and no update on service ticket raised. Call got disconnected by CVS executive.

Make My Trip people are pathetic. I booked a flight through them 2 months ago that got cancelled by the operator SpiceJet. I asked for refund, they initiated at that very moment, however it's been 2 months Make My Trip is keeping my money and not refunding... Whenever I call them, they say, "You will get in 48 hours." They are liars, I am going to file complaint against them.

I booked a cab from Ahmedabad junction railway station to Gandhidham, the pickup time was 1:30. The driver...Bhargav **..phone number ** a total crook took note of our 7 baggages...Only one of which was large baggage and 6 small ones could have easily fit in the back of the ertiga...He made us wait beyond 1:30 For some bogus confirmation from his boss...He knew that I will not get cancelation refund if I cancel post 1:30. He refused me..My wife and kids entry into his cab...We were made to stand outside for 10 mins km sweltering heat!!! And as soon as the clock struck 1:30....He denied us the cab!!!! Bogus culture and no help provided by make my trip at all!!!! They just stuck to the 3 baggage limit excuse and they didn't even refund my booking amount INR 1100!!! NEVER NEVER NEVER opt for Make My Trip...Worst ever org ethos!! I will fight tooth and nail to get my money back!!!

Visa has been a part of my package since day 1. Initially I booked holiday package and planned for Dubai, due to your carelessness and irresponsible behavior the glitch is in their system first three days I didn't shown trip after a complaint trip was showed but visa didn't shown and I call customer care and they say visa is coming in 2-3 days and visa not coming in. And in last day of my flight they say visa is not a part of your package and after the complaint I say my plan has to be delayed then I have assured of not paying a single amount over it for extending my dates, and if tickets have to be cancelled my whole paid amount should be reimbursed respectively, and they didn't respond properly. They are totally a fraud site. Do not buy anything from them. My booking Id is **

MMT assures that they will get the test done through Dr Lal or SRL. I ticked the call back option of the labs at the time of booking my flight through MMT, talked to a MMT representative (after a super long wait on the phone) and was assured a call back by BOTH the labs. Neither called. MMT assures that both the labs give the RTPCR test reports within 12 hours. A call to the labs will prove that both of them take about 24 hours! Why assure if you can’t deliver?

Makemytrip helped me buy a round-trip ticket for my friend from Delhi to Pune. We had to cancel the reservation due to unforeseen circumstances. After that, I contacted a customer service representative via the customer service hotline to do the same. Initially, they stated that they would repay us rupees 5549 in exchange for our 9700. However, someone else took up the phone and provided further information. Due to a technical difficulty with my phone, I emailed them and requested that they call my friend directly. They didn't provide him all of the details concerning the return at the moment, and instead stated, "Can we cancel your tickets as discussed?" He confirmed to annul that, keeping in mind the 5549 rupee reimbursement.

I have been using MakeMyTrip for almost 12 years for all flight, hotel and holiday package bookings. And If I am taking my time to write below detailed review, readers would understand the deterioated customer committment from MakeMyTrip over the years ending with the last experience that I am detailing below. I have booked Andaman holiday package on March. All selections were premium and Salesperson (Teena from the screenshots) was super Supportive. For the island transfers, I checked with the MMT vendor Makruz and found that they have royal class seats (8 in total, in a separate cabin).

Most terrible, awful customer service experience ever in my life …MMT is the most fraudulent company…Please check carefully & untick the already ticked travel insurance option. You all are real rogues. They attached a travel care insurance policy along with booking of a international flight and charged ₹975/- & did not deliver the policy with Covid cover which is mandatory these days for international travel. And on contacting them (which was so very difficult) they asked to send the details for reissue of the policy but did not reissue the correct policy till the date of travel & I had to spend another ₹1400/- to buy a new travel policy.

I wish I could give 0 stars. They changed flight time to Chandigarh at last moment and car to Manali takes 8 hours so it does not make sense to spend whole night in car, see Manali in 1 day and then come back again next day, spending 38000 for such waste. They were not even willing to give full refund or reschedule trip. it was my first gift to my retired parents, and MMT made it the worst experience ever.

Booked a hotel in Mumbai, wanted to modify my booking just by reducing one day when you go to do that via app, it says verify availability and when you do that it shows that the hotel is booked including the days you had booked, so you know that a day can be reduced by me but Make My Trip automated voice keeps giving you automated options and again and again sending you links but now you cannot tell a bird that noooooo it is not happening the way you are forcing me to do, so to reduce your expenses and get business on automated mode you have no call centres but plsss I need someone to hear what the problem your automation is giving....

How Irresponsible Can Be MakeMyTrip. I have booked a bus on 10 April at 3AM from Barasat Bus Stand To Mandarmoni scheduled at 5:50AM. I was present at the place from 5:30AM on that day. At 5:50AM the bus came and denied to pick me up as bus operator find no booking for me and denied to enter in Bus.... What type of arrangement is this? Scam???? Now makemytrip is telling me that I was absent at 5:50 AM at bus stand which is totally silly lie. Now Bus operator is lying. So What should I do? I want my response.... I don't know bus operator. I know MakeMyTrip... I was present at the time of picking and Bus operator denied me to pick me up.

We fourteen of us booked the trip through Mmtrip. This was a spiritual trip to most holy cities in India. Our experience is shared below, 1. When we landed in Prayagraj, we were provided with an old 14 seater tempo traveller, the maximum speed it could go was 50 km/ hour. We complained to our tour coordinator, he told that they will change vehicle. Finally they changed vehicle a day after we reached Kashi. 2. At Kashi, the vehicle was of no use as driver would travel only about 2 kms and stop siting traffic and small roads. From there we were forced to hire auto by paying whatever money the taxi drivers were asking. At the end of it we ended up spending about rs 20000/- on autos for our 4 days stay at Kashi.

I had booked Zingbus through Make My Trip.. I went to pickup point on time and firstly the bus was late and I waited for 10 more mins. I got a call saying bus is already departed. The bus didn't came on pickup point. Same thing happened with one of my sister also. I am really disappointed as I was having my important medical appointment so, I had to cancelled my appointment.

Dear Make My Trip management,

Not customer friendly. They do not even listen to customer. They say there's things then they disconnect the call. Only loss of money using this website.

I booked a car for Shimla, Manali trip from Chandigarh round trip from Make My Trip. It is clearly mention about AC car. When I ask driver to turn AC, he denied and and argued that AC wouldn't work on hill road. I called to customer care many times but they said if you want ac then you need to pay extra else ac will not work.

I have made a holiday booking using Makemytrip app in the month of October for Jan travel (Andaman tour) and paid 50% of the amount around 53k. Due to the Covid issues I had to cancel the trip in the month of January. I am still awaiting for my refund from past 5 months and there is no one to help me with the refund issue. I have been trying to connect with the relationship officer, to the MMT team via emails, phone calls but no luck. It’s ridiculous App and would not recommend anyone making any bookings. Kindly help me in getting my refund as soon as possible.

I had a booking in Make My Trip website, flight for 2 persons, after 1 month I received a cancellation message on my what app number for 1 person without the other. I tried to call customer service multiple time, they answers and I explained the issue for them which is how one of them can go without the other, then I have requested for the supervisor, they promised they will call within 2hrs, and I haven't receive any call from them.

I have paid the difference of amount for rescheduling my flight. It is more than 15 days since I have asked for rescheduling. Every day I am spending hours with customer care. Nobody is able to solve the problem. Worst service.

My Overall experience from worst. We booked one hotel from MyBiz Assured and I had the booking voucher with me when I reached the hotel, the hotel manager informed me that your booking has been cancelled and you have to take the room on actual price which was almost a double amount. It was midnight and I have no other option to take hotel room at hotel price. No booking cancellation or call came to me before I reached to hotel. What is meaning of confirmed booking and MYBiz assures if there is a chance of booking cancellation when you reached hotel with your confirmed booking. Just because of MakeMyTrip I was tortured by hotel to pay the the actual amount or go to other hotel at 03:30 am in the morning. Makemytrip is a ** website and have worst customer support.

Booked a flight from Bangalore to Jaipur a month ago. Today received a message stating flight is cancelled due to operational reasons; claim refund. I claimed for refund. If I have to do a new booking now, I am suppose to pay double the rate which is not feasible and too expensive. On contacting customer care to help me with another flight on the same day, with some better pricing, they outrightly refused. If I book a flight through this portal, there should be some provision that if I flight cancels the portal should reschedule or provide me with some better pricing. Makes no sense in paying double the price. No empathy the customer service has.

I have been a regular client of Make My Trip for most of my flight bookings, for flight bookings they are extremely prompt. But I had to cancel a ticket from Delhi to Mumbai dated 06/12/22, due to a family emergency. The claim was raised by Make My Trip on 11/12/21, I have the related document to prove it, but despite numerous calls and emails, I have yet to receive any form of refund for my cancelled ticket. There is also a lot of ambiguity regarding the amount that will be refunded as different customer care executives quote a different amount. Very poor after sales service!!! Will never book through Make My Trip again!!!

Very bad!!!! I have booked tickets from Shivamogga to Bangalore by Sri Vijayalakshmi tours and travels on date 13 March 2022 and the pickup timing they mentioned by 11-15pm but bus came for pick by 2:30 am at midnight. We were waiting so long for bus. Don't book a tickets and this very bad experience. Felt very bad for this kind of irresponsible maintenance. Bad update by Make my trip technical team.

First they will talk nice when you are doing booking. But by any chance something happens and you want to cancel the ticket, they will allow you to cancel. Main problem comes here. They will not give refund amount even after deducting cancellation fee. For us cancellation was done amount or gift card didn't get in wallet or bank account. Then we reached out to relationship manager, she said not to call her as she is not getting response from higher management. What kind of organisation is this where their own employees will not get response. If they say that, what should customers say. 2 part is customers care service is worst. All the ticket raised will get closed with auto response.

During the web check-in process, their app will not let you complete the mandatory web check-in unless you select a seat (which should be optional) and giving you only a choice of paid seats to select. Avoid this agency, there are far better ones around.

Booking ID's # ** and **. With reference to mention booking ID's from Mumbai to Mauritius and return dated 22nd May to 29th May 2020, I had requested for refund to my bank account as I can see the Mauritius tourism is not going to open and I can book vacation this summer. I spoke to customer care on 9th Feb 2022 (Shruti **) and this was agreed. MMT did a partial refund for one of the booking ID's into the MMT wallet instead of my bank account. Later on the MMT wallet transaction was reversed. I raised a query regarding the same, the backend team contacted me asking for my bank details. To date I haven't received any money. The backend team keeps calling me every evening repeating the same information. This is like a harassment as if I owe them the money. As a professional tourism organization, I request MMT higher management to look into matter and refund my money into the bank details I have already shared.

I was revising my rating from 4 star to 1 star. Booking tickets was easy, very easy. But when something goes wrong like a flight cancellation, MakeMyTrip has disappointed me like nothing else. They have made so very difficult to reach customer care personnel to complain about not having received a full refund. This is what happened:

Canceled our trip at last minute which was from Nashik to Satara, MMT provided wrong details to car rental company, neither car rental staff could help me out. Will never book through you guys again. I'm very disappointed,.

Worst experience ever. I booked my flight with MMT app. On that particular day flight got canceled. They ask me for refund and again book a flight on higher rate. They are making people fool. Also charging very much for cancellation as well as any modifications. Customer Support is worst. Not Helpful. Wastage of money as well as time. Do not ever download this app.

I booked ticket for my 5 family members from Sgr to Sharjah through MakeMyTrip and 2 days before when I tried to do ok to board for them I found airlines have cancelled the flight. Then I called MakeMyTrip call center and checked the status. They said it is cancelled. MakeMyTrip didn't inform me anything about flight cancellation and one of their representative said it is not their duty to inform customers about this…After all this inconvenience they deduct 325 UAE dirhams from my amount which I paid for booking flights as convenience charges..Without giving me any service and not even informed me about cancellation before I reached them they charged me so called Convenience fees ….MakeMyTrip gave me worst experience ever and I would like to give them Zero rating. In fact if there is option for negative rating I would love to give that.

It is been more than a month but still nothing has been done to refund my brother's amount. My brother had paid this fraud company Rs.2020 on behalf of me to travel from Bangalore to Ujjain on 07th Jan 2022. I raised a complaint by calling them several times in their customer care number to which they replied that refund would be done within 5-7 working days. And then after 20 days when I tried reaching them out, hardly I got a person (a lady) somehow connected through IVR and after listening to my complaint she just abruptly disconnected the call. That's how manner-less & rude 'customer care representatives' are.

Make My Trip is fraud company, firstly no contact point to confirm pnr at the last moment before 2 hour confirm trip ticket get cancelled. As I booked confirm trip journey. And also refund in of 65/- as mentioned charged 200/- per ticket as I cancelled my first ticket due to halt station confusion. But these app is really really worst. All segregate properly in app but after sale and operation is worst. Never ever buy and deleting right now this bloody app, made my mom's travel experience worst .

I had booked my honeymoon tour via MakeMyTrip.com, in my itinerary I had 10 Places to visit hardly 4 places were covered. When I informed my issue to MMT they didn’t bother to assist and the relationship manager Rupini switched off her mobile and other girl named Akanksha was giving me lame reasons for not assisting me. This gentleman named Akshay calls me and says mail, "Please mail us your issue. We will assist you immediately," and he is missing later.

I had booked a cab on the 13th from Howrah Junction to Kolkata Airport at 730 pm. The train was running late and I tried to modify the booking but the link was not working. The driver cancelled my cab without informing me even though I had mentioned to him that the train is running late. This is not what I expected from Makemytrip. I had to scramble to get another taxi with my family to reach the airport on time.

We booked kashmir trip from chennai to kashmir through Make My Trip.

I had a booking from Chandigarh to Vadodara was traveling with infant through MakeMyTrip and they made 2 different airlines connecting flight due to delay of one flight I missed my another but nobody took the responsibility. Neither MakeMyTrip or airlines. My delay flight was from Air India and when I asked them to book a ticket or do adjustments they said no seat is available you can book business class (rs 20000) and when I approached third party they said ticket is available and a lot my ticket of rs 9800. Because of air India and MakeMyTrip, I suffered and even paid hefty amount though I was traveling with infant.. None took the responsibility.. Just looting the innocent customers.

Writing my review based on a few personal experiences. Based out of Bangalore. The team of MMT is so irresponsible and we as customers do not get the same responses after partial payment is made. Their refund policies are ridiculous. There is no point of advance booking. #Worsteverexperience

I booked train ticket through your app for today.. My money got debited.. No ticket details, no customer care response... The worst experience ever I had... Please refund the money back if you are an eligible website to book trains.. Try to understand people booking train or bus for emergency reasons... So don't play with your not capable website... At least put a proper customer service number... Worst website experience.

We had booked a trip with this company for Rajasthan. They promised great service and charged hefty amount. All their promises were fake. They cheated us of our money by giving very poor despite and did not give any refund despite of multiple follow ups. PLEASE DO NOT BOOK WITH MMT. THEY ARE FRAUD.

Refund request raised 45 days back and no sign of money till now. It takes them 15 days for each step and have every trick in the book to block your return. Never again. It's so hard to reach them as the phone call asks for specific inputs which you might not have. Very difficult to talk to any agent at MMT.

Do not get happy with the price listed by Aloft in MakeMyTrip. I booked for 3 adults. Though the price summary says for 3 adults / night somewhere in the footer they mentioned the price is for two adults. Wondering why MakemyTrip encouraging such practice. Per night price per adult should be mentioned in the price summary page not on footer section of the voucher. For others terms and conditions/rules like extra bed, etc. it is fine to put in footer but not for the room price for extra adult.

We checked in on 1st Jan22 at around 3pm in afternoon for 2 nights (for relaxation and celebration in Orchid Kasauli Hotel in Kasauli, which is 2km away from Kasauli Market) and checked out at 1st Jan 22 at 7:30 pm reason being abusive language delivered by owner on demand of 1 cigarette. The staff is very egoistic. They don't even care about customers requirement, in return the owner proudly confirm that he owns a property of Rs 2 crores and have a car, and do not need customers like us. We have paid Rs. 7000/- for 2 nights, on the contrary, if they cannot provide facilities and also use abusive language in return, one should not stay in these type of hotels where they don't have views from the balcony, don't have options in food menu, hotel is 2km away from market. So why should one book this type of hotel.

I was supposed to travel a return trip to Goa from Delhi on 27th Dec 21 and my tickets through Makemytrip booking ID being **. There were supposed to be 8 passengers traveling from Spicejet but due to rising cases of Corona we have to cancel the tickets because we had kids along. I booked the tickets late night 11:50 PM on the 19th Dec. But I canceled partial tickets on the 20th afternoon by conversing with Ms. ** and later canceled the partial tickets on the 20th evening after conversation with Mr **.

We have booked trip of 5 to Munnar at Rs.121K but price was raised to Rs.145 at the time of payment after confirmed quotation and confirmed hotel in quotation cancelled and 2 days now no confirmation yet. This kind of service will tarnish the image of India with such cheats. We can never recommend these kind of online apps of India to be used anymore. Customer care is lousy with no response.

I booked a home stay in Alibaug Maharashtra from 25 Dec to 26 Dec.. And when I reached there along with my wife and 5 years old daughter...first I couldn't find the location... Then I contacted the property owner who were old.. They told me that they have no dealing with MMTt... Again when I contacted with mmt customer care they just tried to avoid... And sent message that we are working on it... At last I couldn't find a shelter and came back to Pune... Thus mmt spoiled my money and my daughter's holidays...

I hired a cab service for Outstation from MMT on 21.12.2021. It was a very dramatic trip all over. First of all driver denied the pick up for one of my friend on the way. Then he was not ready for any other stoppage whether it is for a breather on Food or something else. When we requested, He stopped the car mid highway and started argument. We were 3 women only and he got short tempered all sudden and became violent too. We were so scared. This could have been taken any kind of crime too. So I would highly derecommend the MMT cab service for any kind of single passenger specially women. The drivers are not literate and they don't come with verification. They might be very risky.

I done the online holiday booking with Make My Trip for Bali destination in Jan 2020. My travelling date were in April 2020 however due to pandemic we need to moved to September 2020. But till Sep 2020 there is no any improvement and concrete updates for international flits hence my booking got on hold for unpredictable duration.

I had booked A tickets and flight got cancelled by Airlines and they didn't pay the refund, since two months. NO one reply mail and NO any good feed back never get from them. Do not trap any one with this app.

** is the booking ID. We had booked a vacation package in December 2019, but the trip was canceled owing to Pandemic. We had demanded a refund and accepted to Makemytrip's condition of a 15% deduction on the total package price. It's been about two years, and we've been following up on them on a regular basis, but they have yet to respond. Even if we try to call the customer service number, as soon as you select the refund option, the call will be instantly stopped. All of the other numbers are fictitious. We'll need some help to get the money back as soon as possible. We had taken out a personal loan to cover the cost of the package.

Worst service. Worst team to handle genuine consumer complaints. First they gave a very bad hotel which was completely unhygienic. There was no one at the hotel to vent grievance. Upon informing the customer service team got rude and without informing me closed the complaint. I have stopped using MakeMyTrip.

I booked a honeymoon trip to Sri Lanka for 7 days and it has just been a disaster. It’s our day 4. We have moved to Bentota and reached the hotel which MMT has allotted for the 2 days from today. ’Beruwala Panorama Hotel’ is not a HOTEL. It’s a local LODGE where there are labours drinking and there are lizards in the room.

I had a booking for 10 Dec 2021 and wanted to cancel booking and get refund since some sudden health issue came up. The RO assigned to me is not at all aware of any of the policy for medical issues, she keeps on repeating just a single line like a bot, also I tried contacting through Twitter and they just keep on saying customer care/holiday team will contact me. The trip is scheduled for tomorrow and still there is no response from them. MakeMyTrip is fraud, never ever gonna use it again.

Hi, I had booked package for Andaman. I was assigned a RO. Who was not aware of my flight & booking. And when I call her she just not answers call and hung up the call mostly. Before a journey day I just checked if all is good or not.. I get to know that all my flights are being cancelled or rescheduled. And my RO does not know about it... What kind of RO is this..who does not know about customer flight cancellation or rescheduling. When I ask her anything she says, "My shift is over." Her name is Vinita **, worst nightmare of my life. I urge everyone not to book anything from MakeMyTrip.com as they won't provide customer service in case of emergency. Also I demand full refund of my travel package. Make My Trip is fraud and fooling innocent customers. I have recordings and chat screenshots of RO. Please help.

Was trying to book for day flight, showed 2-3 times system error because of fare hike (which I understood after going back to the website) but it got booked to night flight (I will reach 12 in the night and have to travel back to city alone from far away Airport) without giving me any hint. Reached out to customer service. Casually the person told me just (for them Rs. 299/- is Just) Rs. 299/- "will be deducted and we will cancel the booking". You make a new booking with the fare hike. Support agent wants me to pay additional convenience fee and do new booking with fare increase. Agent was just give me recorder solution and was asking me for screenshot of system error. So foolish and annoying. I wish I could have recorded the conversation. Now I have to travel alone in the middle of the night to reach my destination in a new city.

On 17th Nov 2021, it was heavily raining in Bangalore. MakeMyTrip portal was on and off many times. It took 1 hour for each booking and there were about 7 bookings. In 2 such bookings, even though I had selected Indigo while booking, it had gone to default selection to Air Asia and Go Air after 1 hour when I was ready to make payment. I had to cancel and rebook in Indigo again. By doing so I lost Rs. 19,637 for no fault of mine. Even though Go Air and AirAsia have processed refund, I have not got them even after 17 days. Air Asia has processed a refund of Rs. 2,128 against ** and Go Air have processed refund of Rs. 3,492 against ** and Rs. 1,481 against **. They have mentioned that the refund will be done to original mode of payment. I had paid through Net Banking using SBI account. I have not received these refunds.

​I did a booking in Make My Trip with my international credit card and due to covid 19 the flight was canceled by the operator. I request for cancelation on May 10th and they didn't respond. Nov 21st again I raised the request and make call also to the customer care. I didnt get good response and after several reminders they transfer the money to my make my trip Wallet and I am trying to transfer the money from last 6 days. Nothing is happening. They are keep postponing.

It was pathetic experience ever. The Ac kept on dropping full night and they were expecting us to inform them in mid of the night. We were with our child and shifting in middle of the night was not an option for us. However we were not even compensated on room and stay. They charged us exorbitantly high and the images of the swimming pool were not exactly the way actually it is. It is quite small. So also the room service was not even ready to make Maggi for the child. We had to really compromise a lot in spite of paying full. I also have the video of the dripping which caused water accumulation in the room and it was extremely disturbing to hear the dripping all night through. At Le Papillon, Lonavala.

I regret informing that I booked a hotel on Make My Trip on 19.11.21 for the date 20.11.21. When I checked into hotel on 20.11.21, the hotel told they have already cancelled the booking. But Make My Trip app didn't notify me regarding the cancellation. Later on I tried to connect to customer support. I was made to wait 2 hours on call and after that too the support could not book any hotel. So, I had to ask for a refund. Now after all this harassment, I am about to receive only a partial refund not the full money I have paid. As being a prey of awful support and assistance and a fraudulent company, I want to lodge a complaint for fooling customers.

I booked resort in Gokarna. Charges which resort was asking is 15000 but MakeMyTrip charged me 23000 and that too they have not given enough option for dinner. Chapati, 2 subji, 1 type of rice and dal. This was menu of hotel. Once asked MakeMyTrip they have no answer why they have charged 8000 extra. I am feeling looted.

I have booked Rajasthan trip with family of seven. Due to emergency I have requested for rescheduling trip for any other dates. I have intimated 50 days before trip starts and non season days. But they don't have option to change dates, I had to go with only cancelation. Had to lose around one lakh. Customer care number also doesn't work. They have automated call center to contact Relationship Manager. Relationship Manager doesn't pick calls and won't respond to Whats App messages. After continuously calling 5p times and she said I have to pay same amount of cancelation for reschedule as well. That means have to pay one lakh extra. Worst travels, worst customer care, worst service and worst staff. Never ever go with Make My Trip and Don't believe their advertisement. Advertisement says free cancelation and free date change. All bogus. How to put a case on this.

I have booked a cottage in resort (Kaduhithlu) in Sakleshpur. But when I reached there along with my family including kids I was surprised to hear from resort owner that they have not taken any booking from MMT. Later I called Customer care many times and they were giving apology. My entire trip got spoiled and wasted my money for travelling all the way from Bangalore. And luckily it was daytime otherwise it is very difficult to travel during night. Finally I asked for compensation for my failed trip due to MMT but still they are not responding so I am going to file cheating case against MMT since this ruthless app agency cheating everyone by simply collecting money without confirmation from the concerned authorities. Please be careful. Never use MMT. We have to file to keep this agency blacklisted.

This Is the worst trip planning app ever! They kept giving stupid reasons for canceling the ticket and never gave our money saying it was our fault that we were looking to go somewhere expensive! They kept canceling the ticket but still, they showed ads and even did call advertisements for Andaman and Nicobar islands after canceling our tickets.

I have booked my ticket in June 2021 from Hyderabad to Dubai. Due to ban on flights I have to canceled my ticket. I asked for refund many times. They said the delay is from Air India site. Later I contact Air India. They said they have refunded the amount to MMT people... Still these people are not refunding my amount... My booking ID is **.

Overall experience is worst. The Makemytrip.com sent a link to web check-in but it was not responding while it is a mandatory regulation by airport authorities. Customer care personnel also not clear about this problem and misleading. Will never book again from Makemytrip.com.

After booking a ticket for Rs. 6633 I got cancellation refund of Rs.975+835 and again second time after booking of Rs. 6522 tickets I have received Rs. 724 after cancellation so goodbye MakeMyTrip. No more bookings. It's been more than a decade. I've been loyal to you but I think you just want to suck people's money by any means to cover up your losses due to covid. Thank you very much.

I have book room in Ashoka hotel near Nikki lake Mount Abu but they said hotel property in damage condition and also providing service and without any permission directly our room handover to other guest. In room premises horrible conditions hence Make my trip is not provide any service and arrange default property and spoil innocent people tour. Therefore humble request to people don't install make my trip application. If you're going through make my trip app hence you're suffering huge and also may be spoiled your tour.

My recent international flight got cancelled due to covid situation and I applied for refund claim request in MMT app in the first week March. But till now no trace or callback or refund update from MMT. Truly MMT guys are irresponsible. Never go for MMT for anything. They are thieves and rob your money like Vijay Mallya.

Totally spoiled my holiday. Gave us a resort that needs domestic flight from male airport, flight wZ at 5.40 and we were told if we reach earlier we can even catch earlier domestic flight, on reaching found out no domestic flights for last few days, made to wait in lounge since 4 pm till 11 pm. Will reach resort by 1 am so out of four nights that I paid for getting only 3 nights and MMT not informed us earlier or got booking changed to a nearby resort after informing us nor getting us any compensation or complimentary services to compensate for this one day loss of both time and money, never make your booking from mmt if you wanna make your booking and not unmake.

My booking gets cancelled previous day and my trip got cancelled due to this. They are totally unprofessional and don't respond even after multiple calls. Uninstalling my app now. It should be renamed from "MakeMyTrip" to "unmakemytrip". Hats off for such unprofessional behaviour and no responsiveness.

I booked my flight tickets and had to cancel it due to COVID. I directly canceled with the airline and the convenience fee was all cut down, out of 4,695 I’ve received only 1850… Very disappointed and will never book anything from MMT.

I had reserved hotel in Switzerland and had good discount on Citi card on booking via MMT. On reaching at hotel I came to know mmt did not reserve my room and that too after hours of communication with customer service from Switzerland to India. The reason I got from mmt was Citibank declined payment, whereas Citibank clearly stated there was no payment request made by mmt. Even after complaining mmt, they couldn’t not provide the transaction ID to support their side of decline in payment by Citibank.

I had booked a room through MakeMyTrip in Hotel Shreemaya, Indore, for three guest and had paid the rent in advance, for the period 24/9/21 to 28/9/21. The hotel charged me Rs. 5200/- for the third bed (kot). I approached MakeMyTrip to refund Rs. 5200/- by sending an email. MakeMyTrip did not respond even after sending them three reminders.

I think I've made the biggest mistake of my life. I booked my air ticket from MMT and took baggage insurance as well. I paid an extra amount of baggage insurance but I didn't receive the insurance policy, only it was mentioned in the invoice attached for your reference. Now my 1 bag was lost by the airport/airlines authority and I need to claim my insurance but I couldn't get proper assistance from any of you. The MMT team is saying that we are dealing only in bookings, we are not responsible for insurance claims and the insurance team is saying we cannot proceed further without an insurance policy.

Not get any confirmation even 2 days after booking a ticket of Siliguri Kolkata bus and paying full money in advance. Even we are not able to connect with customer care staff. Don't know how to get the refund.

The verification of MMT is totally humbug. No verification is done. My recent stay at greater Noida at Ooak hotel on recommendation of MMT booked through their website. The issues were raised and attended by their executive. But surprisingly the hotel owner blamed me to be lying. Customer is God and why false complaint will be lodged. MMT executive offered 20% refund of my booking amount but are we beggars to ask for refund? I believe that MMT is not the same as 15 years back. I would advise customers not to believe the seal of trust of MMT. Their selected hotels and their owners are **. It's courtesy industry.

We booked a ticket to the US for our son thru MMT in Feb '21 and due to rescheduling of a flight when we said we could not accept the reschedule, MMT went ahead and cancelled our ticket. Initially they said they have to get the refund from Airline and till date nothing is done and we firmly believe they are fooling us. Now we plan to go to the court since we sent many mails and phone calls and it always used to be a repetitive message of delay but no firm date.

Ticket price is not refunded after they cancelled due to pandemic. The ticket was cancelled by the airlines and the money is refunded to Makemytrip by airlines. Their customer number says to drop email or submit online complaint, which I did. But there is no response. Please help.

I booked outstation can from Moradabad to Dehradun on **. There was change in the cab no. and driver. Makemytrip didn't bother to inform about it. When it was brought to their notice even then they did not confirm whether the changed vehicle is sent by them. Extremely poor service. Quality of cab and driver is also very poor. They just do booking charging heavily and providing the service without any professionalism. May God help makemytrip.

I booked a hotel in Hyderabad on Makemytrip. When we went there, the information provided on the website is not accurate. When we mentioned the same to Makemytrip, they said they can’t refund as the hotel guy is not agreeing for their refund. Their personnel couldn’t resolve our issue for 4 hours or so, and we had to book another hotel. In the whole episode, the support from MakeMytrip is worst.

My daughter had booked a return ticket through Make My Trip from New Delhi to New York and back on Air India. The booking ID was **, ticket no **, application no ** costing Rs 1,10,000. Due to the US ban which came into effect from 04 May, she had to cancel the ticket and asked for immediate refund. On contacting Make my Trip a large no of times, the standard reply through the website is that it will take 181-184 days to refund the amount subject to airline approval. This is absolutely an attempt by Make my Trip to block the money of the passenger especially taking advantage of the covid times. This needs to be immediately conveyed to Make My trip to immediately refund the amount as they must be doing the same with all passengers in an attempt to block the money.

Such a pathetic service provided to an international traveller. I have been trying to connect MakeMyTrip (~50 calls) from the last 14 hours to reschedule my flight from Toronto to Ottawa. Every time I got transferred to an automated answering machine that asked for my Indian mobile number (which obviously is not working here) and hang up.

I am having issue with Make My Trip for getting my flight tickets money (Rs 4994) getting refunded. The flight tickets were booked for last year. Due to corona the flights got cancelled and when asking for the refund they are asking for bank details. After that MMT is telling that due to wrong bank details provided by me they are not able to refund the amount. I had provided them four different bank details in repeated occasions. All the details they are saying the bank details are wrong. How's that possible when one of the account is my salary account and couple of them are my regular transaction accounts in which transaction happens daily.

Makemytrip finally gave refund after a year for my international flight cancellation. They kept money on wallet, I have been requesting them to credit to different bank account from one I used for booking. I used credit card to book, I settled it a year back. Now when I ask them to credit to different bank account they are saying, "We can’t do it." Absolutely worst experience with Makemytrip and I was following up for a year for my refund but now I can’t use the refund until I plan for my next international travel. During COVID times, Makemytrip is looting people money. I don’t recommend this platform to book any of your flights. When you want use your own money, absolutely no way to do that in Makemytrip.

I booked online for my dad - hotel to stay in Coimbatore. My money is taken out on Feb 17, 2021 for the amount of Rs 7534. I do not see the booking in my account. I also called the hotel front desk to check my reservation, it did not go through at all. I tried to call customer support / email support, No phone calls picked. Any page I click to write a complain in MMT page, it is taking me to booking page. DO NOT USE MMT.

HI Friends, In January 14 2021, we booked Dubai family package and this is was my biggest mistake to book from MMT, We booked package for high rate as timings are very much good but later on flight timings got changed and due to we lost our complete one day, We just spent ist day to just to complete sleep over, Hotel rooms are good but shower and toilet jet are not working so it caused inconvenience to family members too, RM appointed to me was the worst RM, she didn't provide any information on time, My flight PNR changed and while coming back to India, she didn't inform me, when I asked her then she resolved my issue, Only pick team and "dubai" onsite support team were very nice and supportive, but India support was poorest. We booked Dhow Marina cruise and sorry to it was very very average and food was worst. I paid high for marina cruise activity and I got the worst. Please go with KLOOK app to book your all activities at cheaper rate. I used it and was much happy than MMT.

WORST AND LAST EXPERIENCE. On Tuesday 15th of December 2020, for the first time, I downloaded the ‘MakeMyTrip’ mobile-app and made two-bookings (under the reference number **) for a 1-night stay in Waldorf Astoria Ras Al Khaimah Hotel (UAE). Both of my bookings were for “Suite, 2 Bedrooms, Sea View, King Beds, Room Size 1507 sq. ft”, for which I paid AED 2,300/- (INR 45,852/-) each, a total of AED 4,600/- (INR 91,705/-).

I bought a a night package through MMT but there was some glitch in their site that my package shows different once I got the confirmation. I did sent them an email and even tried calling them but not able to get in touch with their customer services. No email from their end too. So my experience is worst and I really repenting my decision of selecting MAKE MY TRIP instead of GOIBIBO for just like saving few 100s in it. I will try not to use MMT anymore.

I've booked a flight from VNS to HYD through Goair, Go air has cancelled the flight due to non operation issues, they rescheduled the booking for other date, 2 days before the journey they again cancelled the flight. I've asked them to refund the money and cancel the booking. They have cancelled the refund and initiated the refund. It's been over a month and I didn't get the money refunded to my account. I've contacted the Goair, they said that they have initiated the refund to Make my trip so I need to reach out to them. Unfortunately I only get the option to chat with auto response which is not at all helpful.

This is regarding the MakeMyTrip Kerala trip package '**'. The package included booking of a 4 star hotel 'The Lake View resort' Munnar for 2 nights (25th & 26th Dec). This hotel was suggested by a MakeMyTrip agent only (namely Neha), who helped with various quotations and booking. The hotel was sold out and unavailable, which the hotel sales agent communicated to MakeMyTrip on the next day 22nd Dec morning itself. MakeMyTrip missed the communication from the hotel and didn't let us know on the same. As a result we were denied check-in, after arriving at the resort on 25th Dec evening 6:00 pm. We then reached out to the assigned Relationship Officer (namely Vijayalakshmi), who then in coordination with MakeMyTrip backend team took 2 hours to book another hotel (Hill View), but a 3 star one. Next day we need to check out from there too, and after follow-up again with Vijayalakshmi, the next 2 star hotel (Emerald Inn) was booked.

I planned for an holiday to Andaman for my family from 13th to 18th January 2021. The package comes with fixed flight and hotels etc. I probably booked on 5th Dec (not sure on date) and paid 30k while booking and another 30k on 16th Dec 2020 as per MMT payment schedule. Balance 70k on 3rd Jan 2021. On 25th I received an message from airlines that the flight on 13th Jan is cancelled. MMT is responsible to arrange the alternative flight because MMT gave me an package which I agreed but MMT is asking me to pay an additional 10k for alternative flight that too in odd hours flight which am not comfortable. So I asked them to cancel but MMT is deducting 30k as cancellation policy, I don't know what part is my mistake. I feel like cheated by MMT. Why should I pay 30k, I asked MMT to cancel the booking and credit the funds in wallet so that I can use the funds for hotel booking on alternative location on same period.

I’ve been using MakeMyTrip for past many years and probably it’s my last time. I booked my tickets and found some error at the last page however money has been deducted from my bank account, have received few messages from the airline (SpiceJet) to complete your booking, when tried to speak Makemytrip no response and money deducted from the phone provider, again checking with SpiceJet what to complete ?. Highly pathetic service and would not recommend anyone to use them as if you are stuck then only god can save you but makemytrip.

I had recently booked tickets from MakeMyTrip and to be honest, I am extremely disappointed with their service. I had received confirmation of the booking, and when I called the hotel for reconfirmation, they said they hadn't received any booking in my name. I had also tried contacting their customer service, and frankly, they are of no help. There are no proper numbers for contacting customer service. Many just dismissed the call in between of the conversation. The same hotel which I have booked is displayed on their website with increased price too. I am in no condition to book a new hotel as many are full, and the available ones are very expensive. When asked for compensation by finding us another stay, they are asking double the price from which I had originally booked. It just shows how inefficient and fraudulent this company is. The full payment was done from my part. Waiting for a proper action from your part, #makemytrip.

Unmake my trip. I have had a terrible experience with MakeMyTrip. I had to travel from Bengaluru to NY and booked my tickets thru make-my trip. Planned to travel on Nov 22 -2020. On Nov 13th, I get a message from you saying my flight (BA flight) is cancelled. And I must have called 15 times over the next 2 weeks -- no way to get in touch. And your on-line "modify reservation" would not work and directed me to British Airways. And no-way to get in touch with BA either... they don't answer phones. So-I booked a different set of tickets... MMT - needs to refund my money....

We booked Townhouse Hotel in Pune with full online payment done and as we went to the hotel the booking was not done and the MMT customer care will not take your calls through. Worst site. Do not keep faith on them and payment refund has also not been done. Because of them our whole trip have been spoiled.

I have booked an air ticket and it has been informed to me by MMT chat that "your amount will be refunded." Till now it's been more than a year I haven't received my refund. I want the refund to be asap and without any further frauds and cheating.

I would not give even a single star to MakeMyTrip. I booked a round trip for my mother-in-law flight from Ahmedabad to Canada and Canada to Ahmedabad in Jan 2020. Her return flight was on 8th Sep 2020 and got auto-cancelled because of COVID-19. When I reached out to MMT Customer Support earlier via email, they told that I have to book a return ticket before Jan 2021. Now, I am trying to book a return ticket since Sep 2020 and now it's Dec 2020 but there is no way to re-book a ticket. No option on MMT website. It shows my booking as a Completed Trip even though it's not completed.

Very bad experience with MakeMyTrip. Trying to get my refund back due to airlines got cancelled. There is a full refund from airlines side but MakeMyTrip showing no refund from their side, got my 50k stuck over there for no reason...

Hi. I am trying to get my refund of two tickets after the airline cancelled our flights since last 8 months from Melbourne to Delhi, I tried everywhere but MakeMyTrip is unreachable. Feeling hopeless and disappointed.

Tried to make a booking from Belgaum to Bangalore 22 Nov. 2020. After the payment date show in my ticket 21 Nov 2020 suddenly. I contact customer care. Not response anyone of MakeMyTrip. This is a company scamming the unsuspecting visitors to its website, allowing them to make payments and not providing anything thereafter. Hands off this website, these fraudsters belong to.

Tried to make a booking from Mumbai to Hyderabad for 22 Nov. 2020. After the payment went through NO BOOKING ID or ticket was provided. Without a booking id there is no way to reach customer care of MakeMyTrip. This is a company scamming the unsuspecting visitors to its website, allowing them to make payments and not providing anything thereafter. Hands off this website, these fraudsters belong to jail!

MMT is a horrible service provider. Their website and customer service are extremely bad - and they do not respond after collecting payment. I was due to travel with an airlines on an international flight, but the airline cancelled my flight and asked me to reach out to MMT for a refund. Apparently, MMT does not pay the airline until the flight is completed, and therefore they haven't received any payment from MMT as of now. MMT is unresponsive, and their in-app option to request refund for flight cancellation by the airline doesn't work either. This is a fairly expensive ticket, and this lack of responsiveness is absolutely unforgiveable. I strongly suggest other users to avoid platforms like MMT or Goibibo and stick to official airlines website instead.

We had Lufthansa flight in July from Chicago to Mumbai. I tried to contact MakeMyTrip multiple times to make my tickets open as there were no flights due to Covid-19 restrictions. Despite making many long-distance calls MMT canceled my tickets and now even after more than 3 months, there is sign of any refund. Although, airline has confirmed that they have refunded the ticket amount to MMT on Oct 2, 2020. There is no response to the emails sent to the CEO and COO of MMT.

I made a booking for Bangalore to Delhi from MakeMyTrip app for Premium Standard. After the booking I did not get my ticket for the same class. Regarding the same, I made at least three phone calls and sent an email to three of Makemytrip depts. One of the customer care executive kept calling me for more than four times, saying, "Give us 72 hours to sort the issue." By then my trip will be complete. Today she called me and said, the amount was paid for Premium Standard but since the ticket was unavailable, they have changed it. But I have paid for the above class and got a different class. So far no change was made. Please don't use this app. Book directly from the airline app so that no one will pass the buck on others.

On 9th of October 2020, I have done a booking from BOM to CCU in flight no. I5-317 scheduled on 31st October at 01:55 and the flight is direct flight, to complete its journey within 2 hr 50 min. On 15th Oct I was informed about the cancellation of the flight for which I don't have any prob with. My issue is that these guys have re-accommodated my flight on I5-942/592, which ( BOM-BLR-CCU) is not direct flight and will take more than 12 hrs to complete the journey. They should first consult with me whether I am comfortable with this changes in my flight or not. And the other thing is if I have done booking for direct flight, means I don't want any connecting flight. I have complained them through email, and tried several ways contacting them. #Makemytrip sucks.

I had booked a return ticket Chennai - Chicago - Chennai through MakeMyTrip.com, India and flown from Chennai on 29th November 2019 by British Airways, reaching Chicago after spending a few days in Amsterdam. The return journey was planned for 23rd July 2020. However, due to Covid-19 the return, the scheduled flight on 23rd flight back from Chicago didn't go.

I booked a hotel through their app. After my final payment, I got transaction failed message... So I paid again. Later they sent mail for two bookings. When I tried to raise this issue, their executive replied rudely. This booking was for Radisson Hotel, Gorakhpur, India.

As my flight got cancelled and trying to contact Makemytrip folks to support hotel cancellation or trying to arrange different booking dates. But unable to contact these folks through any means. Very irritating and frustrating site and people.

I have booked air ticket from Make My Trip for Dubai to Kuwait, after completion of booking I got call from Gulf air and they said to me "as per new rule we are unable to take you due to you are having more than 12 hours halt flight" so I have contacted make my trip, more than 1 month finished but till the date they're not giving solution and refund, they are saying, "We will deduct money as cancellation flight from passenger," which is totally wrong, I have called so many time to make my trip and gulf air but both customer care are not giving solution, make my trip is saying, "Take refund letter from gulf air so we can ask them for full refund," gulf air is saying, "It's your agent fault that they are not updated with latest rules and regulations so ask them for refund."

I made a booking on MMT to travel on 18th of March 2020, but had to cancel the flight due to Covid 19 Pandemic. I was Offered just about 10% of the total booking amount as refund, was also told if I want to refund in my bank a/c there will be further deduction, but if I keep in MMT wallet there will no further deduction of the 10% refund Offred. I categorically asked if the refund will expire and was confirmed that it will not. Today on 30th Sept 2020, when I want to travel again and went to booking my flight on MMT site, I am not allowed to use the refund, the wallet only shows a tiny fraction of total refund that I can utilize.

MakeMyTrip is a company who make fake promises. They said they don't have any commission in booking flights. I booked flight from Delhi to Thailand from MakeMyTrip and it's got cancelled but they didn't provide refund. They informed me that, "Your flight is got cancelled but we are not responsible to provide you refund amount." They said contact to the airlines. The airline doens't operated in my country so Airlines doesn't provide any support.

Tickets booked for a march from Bali to Kolkata. Airliner cancelled the ticket. MMT customer service sent email indicating airliner has approved a full refund within 60-90 days. But till now (more than 150 days) no information on refund. No way to contact MMT and ask for update on this. Booked ticket page in mmt is of no use and no option to refund money for.

No customer service. They don't honor the airlines policies anything. If the flights get cancelled and refunded by airlines, still they won't give anything back to the customer. It's been more than 3 months that airlines cancelled tickets and says they have been refunded; MakeMyTrip doesn't refund anything yet. Never buy any tickets from this site. Stay Away and be happy.

My flights got cancelled by airlines due to Covid outbreak. Once I received confirmation from AirAsia airlines that the flight has been cancelled and I can raise a request for refund I reached out to MMT. I booked my flight through mmt. But it has been 2 months now and I have not received my money back. I contacted airlines again and again and they told me that the refund has been processed from their end and the agency is holding back the money.

Updated on 12/16/2020: Indigo Airlines confirmed to me that they have already credited the refund amount to Makemytrip. However, Makemytrip is not refunding the amount to me in spite of repeated requests and reminders. Very pathetic service by Makemytrip. Their Tollfree number or any other customer support number is not operative. There is no reply to various e mails. Unable to reach Makemytrip by any means other than e mail. I have sent at least 10 e mails since June 2020. But not a single mail is replied. I can say that Makemytrip has stolen my refund amount. Pl never ever book any services from Makemytrip. You will be lost. Hemant **, Mobile No. **, e mail id - **. If anybody wants to know any details, please contact me on my above mentioned mobile number or e mail id.

I have been trying to reach this company for my booking made with a different email ID as I had made a book with a connecting flight and now both the flights have been rescheduled and their timings are clashing with each other. For which I am trying to reach this company from past two days but there is no way you can reach them or write to them. Their numbers are not working, no email ID is working. Now I dont know what should I do as I will miss the connecting flight if the timings remain the same.

Flight canceled due to COVID 19, but not receiving refund. I have booked an international flight and travel date was in the last week of March 2020. I had been requesting for a refund to my bank account as I don't have travel plans for next 2 years. Till now MMT has not given me refund.

Great inconvenience faced from customer service team of Make My Trip team. As you can see from attached ticket that we booked a return family air ticket from Ahmedabad to Bangkok through make my trip (Flight operator Air Asia) and government has now suspended all the international flight operations till further notice.

I have booked 2 tickets from Bdq to Blr using this agency and they have deducted and amount of rs 8224.67 more than the invoice raised by the airline. When this has been checked with the customer care rep they have no clues about the refund and playing games with me till date. I have repeatedly asked the concerned for escalating the issues to further authorities hence they did nothing rather sending an email on the consecutive date that the issue is solved without looking into the issue. This is a clear case of fraud activity continued by the company and would like to take it up to legal space for further analysis.

I had initiated flight booking with MakeMyTrip.com through its website. With filling all the details and procedure I chose to pay with upi or vpa gateway. After entering my upi id it asked me to pay the sum and I did paid via Google pay. Money got deducted instantly but I noticed the website page was still same looking for payment. But I did paid them, now what should I do. They didn't mailed any ticket or any messages to WhatsApp or anywhere about tickets. I began to search their customer care number, I got 2 to 3 but when I dialed it was all robotic and asking for my booking id... Which I didn't received yet. Now the calling option end, arrives mailing id.

I am one of the regular "Make My Trip" app user, I face very bad experience with this app, I book ticket from this app however due to covid 19, I will like to change the date of my travel, I do some research with the airline for the change of time, the airline clearly mention that we can change the date of travel but when I try to make changes as I book the ticket from this MMT app, I can't change my date, they ask me to cancel the ticket and re-book the ticket again, which I cannot as I have spent lot of money with my tickets. I don't want to make any changes. The only option I have is to cancel my ticket and way for my refund and un-install my app, one of the worst app, I tried calling them but they are not available due to covid 19, but they are available to take customer money during covid 19. Govt. should take some action for this kind of fraud apps. I wish I could give 0 star I get option,

If you book tickets from MakeMyTrip and send msg of flight cancellation even after that they are not responding for refund. They say talk to airlines and airlines says MakeMyTrip send mail to us but MakeMyTrip is not responsible after getting your payment. Follow with them since last 3 months but very very poor response. Better to book ticket directly from airlines to avoid unnecessary extra payment for their earning. Very bad experience so don’t book anything.

I booked a flight from Surat to Bengaluru through MMT for 23 May 2020. As the flight wasn't permitted to operate due to COVID 19 guidelines, I cancelled my tickets well in advance through INDIGO Airlines. I got a Credit Note also from the Airlines for the amount I paid deducting the convenience charges (Rs. 300/-). In turn, MMT refunded me some pennies deducting/imposing a huge amount (Rs. 3000/-) as Cancellation charges for a flight which didn't operate. I spent hours and hours writing emails, chatting on App, getting number of assurances from MMT that the calculation error incurred will be rectified. It's been a month but all efforts in vain. I lost money and I lost trust on MMT. Would advice everyone reading my experience that please don't make any bookings with MMT. They are cheaters.

Due to the recent COVID19 outbreak, my flight got cancelled and I requested refund by airline and I got mail from Airline stating they have processed my refund to Makemytrip but Despite my numerous phone calls & emails, they (MMT) have yet to respond. I would NOT advise anyone using this company to book any tickets. My tickets were purchased early 23rd March for March 26th. I got airlines themselves that my initial request were not cancelled. I would strongly advise ANYONE and EVERYONE to boycott this company - MakeMyTrip.com.

Is anyone can call me back or write me back, all the phone number mentioned on the website are not working, I need my money back, I need someone to contact me from Make My Trip, it's very urgent. I need the money to live with this difficult situation.

Please stop vague replies.. Everything is ONLINE. It is an silly excuse to retain the Refunded amount of the customers in MMT accounts so that interest amount is generated.. This is completely Unethical and Unfair Trade ...very unprofessional. Have been going through same complaints on almost every social media applications. Makemytrip is taking advantage of this Covid-19 pandemic for its commercial gains and interests. It's all an pre planned strategy of MMT to cheat the customers..pathetic and hopeless company.... giving us stress and tension in critical situation to cope up with daily expenses and bills when I am out of work.

I booked a flight (date of journey: 26th April, 2020) from Bombay to Bagdogra which was impacted by COVID-19 outbreak. I received messages that the booking amount can be used in future. But on "my trips" page, the flight is listed as "completed" with no option to use the amount for any other booking. Being a reputed company, MMT should have some clarity regarding its policies. Instead of being forced some unwanted journey on new dates, I would've preferred a full refund, which should have been the norm of fair dealing. Why should anybody pay anything if the vendor is unable to sell anything? I feel cheated. Really very bad experience with Make My Trip.

Make my Trip is No 1 cheating company in this world. Everyone known there is bad time running because of COVID19 but these peoples are cheating publics at this time, Without traveling and Flight also canceled. Airline given refund but these peoples are taken my whole money. I'm trying to contact them 100 times over phone, email, chat but there is any response. Instead of 31338 they only given 4502. The same thing I raised complaints at Jago Grahak Jago also PM Office. Let's see what happening.

I was book a flight from Guwahati to Bangkok before 4 month of my journey date with full payment. On the day of journey at 12.00 am I am able to know that my flight was cancelled and the particular airline has not operating since 30 days before my journey. Mmt was not informed me for this case. Even I am not getting my refund till now. Really worst experience...

My flight was booked from Bangalore to USA.. It was a return ticket.. I got a mail saying my flight is impacted.. Am calling from 6 days. They are not picking my calls. Once they picked and said they can't refund.. But when I booked the ticket they said it's refundable completely.. Am a middle class.. I can't afford to lose money at this time.. I was going to America to write an exam. I want refund at any cost. I paid 1 lakh 10 thousand rupees. Please if anyone can help me getting my refund.. Mail me **. Please.. I want this company to realise what they are doing is fraud.

Cancelled domestic flights due to Covid-19 and got refund of 500 against the amount paid 26k. The instruction given was that the airline deducted the amount. But when I talk to airline directly, they confirmed that the amount is fully returned. It’s nothing but Fraud. #MakeMyTrip #MadeMyMoney

I have been an old customer of MMT and so far I was of the impression that the company was giving better service. However like a lightning strike I got jolt in this month about their insensitivity towards customer when they started to ignore my repeated emails to cancel my tickets to Japan via Singapore due to pandemic. They said, "Money refund can't be guaranteed," and told me to change the date. After I put my foot down, they told they are in talks with Singapore Airlines and the refund amount if any will be put to my MMT wallet and to be claimed for some other trip within one year :(.

Prior to purchasing my tickets through MakeMyTrip.com, I had reviewed this company and at that time I had perceived it to be trustworthy. Due to the recent COVID19 outbreak, my flights were cancelled. Despite my numerous phone calls & emails, they (MMT) have yet to respond. I would NOT advise anyone using this company to book any tickets. I will be pursuing a legal action against them for breaking agreement terms. My tickets were purchased early in March for March 20th. All flights from India have been cancelled until April 15. I have received cancellation notices from MMT & yet I have also received further emails from the airlines themselves that my initial request were not cancelled. I would strongly advise ANYONE and EVERYONE to boycott this company - MakeMyTrip.com.

I booked my round-trip tickets for Sri Lanka, Booking Reference No. **, Booking ID: **, but SriLankan Airlines cancelled the flight due to travel restrictions by the governments. So ideally, I should have received full refund. I Must have tried the site at least 50 times for help over one week. Either they don't pick up or after picking up wait time was 48 minutes followed by no response. Really felt hassled. Don't know if money will finally be refunded. Really a irresponsible agent. Keep on giving the reasons of high call volumes for all the responsibilities. I mailed twice they are nit ever responding the mails. Don't know even they are serving a few also in this so called "high call volume".

Booked a Flight which got cancelled because of the present Travel restrictions. So ideally I should have got full refund. But no, they are not. Instead they are asking to reschedule on the SAME SECTOR and SAME AIRLINE at a later date (which I do not need) and by paying the difference of fare if applicable! On the other hand if WE CANCEL they will deduct ALL THEIR DUES (Airline fare, COnv Charges, promotional discount etc...) and return you FEW PENNIES into your account. How injustice and looting the public. :(

Updated on 03/24/2021: Last year I booked a holiday package from MMT for 10 days in Kerala. As I reached there it was locked down so members of the MMT compelled me to return and agreed to refund me so I returned the second day. Now they have given a gift card of 24000 INR. I have paid 58000 INR. My booking id is **. I have lost my job in this corona. Please help me.

I had made a booking from MakeMyTrip.com... Please find the booking details attached to the mail. When I got to the hotel, hotel guys said...as they have some problem with OYO related to on-line payment... they can't give me stay here. I had to make few calls to OYO. They arrange another hotel name Uruvele International. Please check the condition of the hotel (a few pics). The room number was 102.

Updated on 05/25/2020: I wanted to bring to notice the irresponsible and negative opportunistic behavior of this company. I had booked my ticket to Paris for 30th March 2020 through Qatar Airways. Due to corona Virus I wanted to cancel the flight.. Before my cancelling the flight the airlines itself cancelled the flight with an assurance that full money will be refunded through the site through which it was booked.

Poorest customer service I have ever experienced from any company. Will never book from Make My Trip and suggest same to everyone. I booked a trip from New Delhi to Toronto and I received email from make my trip that my flight is impacted/rescheduled, someone will call me to inform on this but I didn’t received any call and I tried to call them 10 times, they always ask me to be on hold ("We are transferring your call.") and then after 30 to 33 minutes hold they disconnect my phone .. no clear information is given by them. ** service.. I'm frustrated now, at least let me know that my flight is cancel or what. I don’t know that I will be flying or not!! I'm losing myself now..

We booked our airline ticket for Japan and wanted to cancel/reschedule due to outbreak of COVID-19. We are hunting like a mad dog for getting customer support on account of COVID-19 outbreak. We want to rescheduling the Singapore Airlines ticket booked with this agency Makemytrip.com online. They do not have any live customer support e-mail or helpline number to connect to any passengers. Their website does not reflect for any changed rules of Singapore Airlines cancellation or reschedule due to the pandemic COVID-19 outbreak.They keep providing false web links and fake emails which never work. I am extremely unhappy with this company. They are careless people. They care for the money received to them through their customers and have forgotten about the services and customer care. I feel sorry. All the airline passengers must make a note of this while doing any booking on this site.

I book ticket in make my trip from Chennai to Dubai, and I want to change date due to Covid 19, there is no option at all, simply steal my money, I wonder how a site can openly steal money and I am very sure we can't do anything, the value of ticket is 8900 INR. But I usually give 100 rupees if I see a beggar, I was convinced my self of giving 100 to all employees and managers beggar of 89 people's in MMT. No one shall say worst than this. Good thing is that I have a community wats app group which have 890 person. I forwarded the details and advised not to book in. Make my trip the worst worst ever.

Hi guys, Please do not book for your holidays in MakeMyTrip. I have had the worst experience with it. They stoop down to any level, to do their business even at the cost of putting people’s lives in danger. I had booked my holiday in MakeMyTrip for Bali from 30th March 2020 for 7days. I had paid 47k in advance, but now unfortunately due to National emergency (Coronavirus) it is not advised to travel, I had to cancel my trip. But these people are not ready to refund even some amount of money for cancellation. I do agree they cannot give 100% but then as we are cancelling prior they can return at-least some amount of it.

Reschedule tickets due to Coronavirus. I booked my flight tickets through MakemyTrip and struggling from so many days for rescheduling my tickets. They do not pick up calls and we have to wait for 30 mins before you can get through to someone and every time you have to repeat the same story again and again. Service is pathetic, they do not understand the pain of travellers. They take so much money and want us to lose money. They are cheating the public. My booking number is **.