MakeMyTrip.com

My Life's worst experience with Make my trip tour package. I Booked my tour package for Rajasthan, 4 Nights 5 days, The Package offer lady Sidika ** have no knowledge of Tour. She just booked 2 Night Jaipur, 1 Night Jaisalmer and 1 Night Udaipur. I asked 7 seater car for full trip, she gave me only in Jaipur. When I asked for car she told, "The car will continue with you sir... but it's for Jaipur only, now as per the package how to go Jaisalmer from Jaipur and how you can reach in one day, it take 10-12 hours by car."

Me and my friends has booked a hotel in Pelling named Daksha Pelling Nest, where the room photos which has been shared in MMT site has all been bluffed. Rooms are unhygienic, untidy, no proper ventilation neither clean, we have standing for around 2hrs outside the hotel as the rooms are not cleaned. We have asked them to upgrade the room with extra money they denied. The hotel owners has brutally insulted us saying why we can't stay in that room, are we Pm or something? Here comes the role of MMT, but unfortunately MMT didn’t helps out, neither they can provide us a hotel, neither they helped us with a better room in a same hotel. Make my trip is just bluffing with people, they have given worst service.

Booked 3 SL train tickets with trip guarantee, but confirmed only 2 that to share basis mean seats shared with some other passenger. So we don't want to travel in shared seats. MMR refused to refund actual fare even though mention like 1x+2x..Etc.. it's all cheating, don't believe that. We not even get my tickets amount. My suggestion don't use MMT for train booking, better use irctc.

This is UZAIR. Here is my Order Number: **. Here is my booking Number:**. I purchased a ticket from mytrip.com on 29th Oct 2022. My confirmed flight was on 6th Nov 2022. I had cancel my flight by contacted mytrip.com customer support on 30th Oct 2022 due to an unexpected of my mother's health condition was not well and I am the only son who takes care of my mother. Before 1 week of departure of my flight, mytrip.com canceled my flight ticket on 30th Oct 2022 and make sure they will refund my money $275 into the charge method within first week of Nov 2022 but still, 2 months have gone and still mytrip.com not refund my money It’s too disappointing and painful for me.

That's the Service review by Bhumi Home stays in Bhopal, Kolar Road. Sorry but your property isn't maintained. Leaky rooms, bed mattress uneven, sticky floors, pathetic bathrooms. I and my family haven't stayed in such untidy place ever. Plus the cutlery was so sticky and untidy with a layer of dust over it. Were forced to eat food as after long journey was tired. Looking at this we were forced to change rooms during first 2 hours only. Had to actually do entire exercise of searching another property. We then stayed in Indian Chimney Restaurant for rest of our tenure. Seriously disappointed. I wasted my 10k behind your pathetic property for no reason which was not even returned. Have written to MMT on your property review. Very bad. Please maintain some cleanliness. Very pathetic service.

1. Other than automated messages from Makemytrip, I was unable to contact a customer executive for help. 2. I booked a flight and the transaction was successful with amount debited from my account, but I did not get the ticket confirmation. I've been trying to reach them to get a confirmation, but have been unsuccessful. I do not recommend makemytrip for any kind of bookings.

Due to technical issues, my flight was delayed 15+ hours by Singapore Airlines, disrupting my entire travel plans. Called MakeMyTrip service center to cancel the entire booking and refund my payment on Nov 18th (before the scheduled departure of the canceled flight). Thereafter my nightmare experience with MakeMyTrip customer service began:

Booked and paid for a trip. Dubai to Riyadh and back. They wrote to me next day and say flight is cancelled which has been a lie. Booked the same flight and had to pay $80 more. MakeMyTrip.com should really be made to pay this.

I booked my stay through MakeMyTrip for Digha vide PNR: **, ** Booking ID: ** from 02 Dec 22 to 04 Dec 22. First of all online booking Hotel through MakeMyTrip is overcharged, even though my stay was completely in off season, but a lot of charges were taken with booking through MakeMyTrip. I have explored the direct booking of other hotels even Hotel Dolphin, where I stayed, and found that the type of room offered to us is available at a lower price. So I will tell others not to book online especially through MakeMyTrip with terms no refund in cancellation.

We reached out to MMT to book our travel package around mid-September. Staff that helped us to book the package were not very experienced and was rushing us to book the ticket that night. He told us that the cancellation fee was only INR 15K if we would have decided to cancel, although the confirmation has INR 70K+ cancellation fees. We asked him to reconfirm the cancellation amount of INR 15K and he said to ignore what's on paper. He managed to book the tickets for us after great difficulty and several back and forth to confirm information on his side. Within a week, we were informed of our flight cancellation. We tried to call MMT to see if they are going to rebook ticket for us. After several calls and several call transfers to different divisions, MMT finally responded to call the Go first airlines directly to re-plan the flight tickets.

Heading: WORST HOTEL EVER EXPERIENCED. Hotel Regal at Amritsar is the worst hotel I have ever experienced. I am truly surprised Make My Trip still has this property on their “highest recommended list”. This hotel is located in the innermost streets of Amritsar which is very hard to reach by car, they also don’t provide any car park as they promise us. Their rooms smell filthy, with broken furniture and floor boards, dirty linen and disgusting toilets. I urge you to review the properties before you book them on make my trip and I implore make my trip to remove such hideous properties. I cannot emphasis enough how bad this hotel is, we had to leave the property and book a separate hotel on the spot, without being able to cancel or get a refund on our stay. It ruined our trip and if you book with them it will ruin yours too. DO NOT BOOK HOTEL REGAL. I can provide Pictures on request

My holiday trip from Delhi to Delhi via Kerala from 22.10.2022 to 28.10.2022 had a very bad, disgusting experience. This was a trip from Delhi to Trivandrum to Alleppy to Thekkady to Munnar to Cochin and back to Delhi. The Kerala trip NL 2100433404952 for Myself and Nndini ** (wife) started from Thiruananthpuram on 22.8.22 where the hotel provided was through Treebo Trend and was most ugly room with a low standard hotel (Green Palm Resort). This hotel was changed to another one on second day stay by irritating discussions with Treebo Trend site.

I called twice on assistant contact on 10th Nov. Only to be told “wait we will call back in 5 minutes with resolution." but nobody reverted. I booked & paid for Evening Mandavi Cruise with drinks and snacks but was booked on the worst ship named Paradise with rude staff and they refused to serve Drinks and snacks.

MakeMyTrip.com has not refunded my money for a trip I had to cancel. They either say that they have refunded or they say it will be refunded soon. I have furnished my bank statement details to them to prove that they have not refunded my amount., Still nothing has been done after repeated calls. These people should be punished for causing such harassment.

We were supposed to get a refund for the amount of AED 284 from MMT for a flight cancellation. We were promised a refund in account wallet which never happened. Since September, numerous emails have been exchanged. Sometimes they ask for the account statement, sometimes they say it is still being processed and sometimes they claim the money was refunded. As per their recent email, the ticket has been closed. They have reached a new level of pathetic customer service. They claimed to have called us a few times but we haven't received a single call. We live in Dubai, not on Mars that they were unsuccessful to connect with us.

I contacted customer care helpline of MakeMyTrip to enquire about flight cancelation policy and refund amount etc. Also if they could book another flight in place of existing flight. Please note that they CANCELLED my flight booking without my permission (out of sheer confusion or whatsoever) but that lead to a big chaos. I could not arrange any other flight for the same date (i.e 2nd Nov) even after repeated calls and requests to MTM customer care executives. I had to book flight tickets for 3rd nov along with 1 day extra hotel booking. ONE DAY extra leave from my office at the last moment also add to this blunder. Hereby I request you to kindly look into the matter and believe that MTM Professionals SHALL Refund us the extra 1 day hotel booking + additional extra costs for another flight that I booked for 3rd.

Booked bus but bus did not come to pickup point and Bus Operator did not receive call any time. Tried toll-free number many time but none of use. One call I received from other number that they are canceling the trip, I asked them to cancel as you (BUS Operator) canceled the trip.

Very bad service. Stuck with my refund..!! I booked train tickets with MakeMyTrip but for some reason I cancelled that booking immediately within 2 minutes.. It happened since August month, today it is October. I didn't get my money back and they don't even reply my mails and calls.. I tried thousand of time to have conversation with executive but they don't reply..Never go with MakeMyTrip.. Worst experience ever.

Why do we opt for Make My Trip (MMT) for holiday bookings? My take:

I booked a ticket to Coimbatore from Velankanni Tamilnadu. I need to rush very urgently. I paid the ticket fare for my seat and they sent me the ticket to my mail and the invoice also was received. Today am suppose to board my bus. When I reached to the pick up point near Universal travels which was mentioned in the ticket this agency person is so rude and he is telling me no bus, it's cancelled. He treated me like some beggar. My actual time was at 12:40PM. After few minutes am getting one more paid invoice same copy to my mail. Please. I had a very bad experience. Not able to talk to this people nor the universal agency.

Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at Residence Inn Marriot at Phoenix AZ, I got confirmation for the booking so I flew to Phoenix considering that I have a place to stay, once I reached property I asked for the room, to my surprise Hotel said that my booking was cancelled by my provider(i.e. MMT). I was shocked because I was in a different country and I don’t even know the place and I don’t have a place to stay (you can imagine the ordeal). I asked Hotel for a reason why the booking was cancelled and they suggested that they don’t have a reason because it was done by the portal that I booked the hotel and only option I have is to check with them.

I giving one star because there is no option to give 0 stars. I was trying to cancel the booking. The site says there is a cancellation charge. In fact the cancellation charge is more than the actual charge. So you won't get anything. Cheater, Cheater Cheater...

I normally don't review services or believe the reviews I read as I often think it's not real or exaggerated. However in this case I was the victim of Makemytrip.com. I booked a flight on their website for myself and my wife. Hours later I receive two calls from the fraud dept asking if I made the purchase which I responded yes. They sent me an email asking for my card front and back and photo ID. They called again and I didn't answer, pressuring me to hurry and send. Then they tried calling my other number from public records and asked my previous wife if she knows where I am saying they trying to get thru to me about a flight I booked for me and someone else. She told them she doesn't know where I am. When I reached the airport the flight was voided. They voided the ticket and didn't send me any emails. I suggest you never book with them. Your confirmed flight is never actually confirmed. You don't get a peace of mind at all.

Day by day, MMT is graduating from bad to worse. I used MMT for booking my stay at a beach house in Kannur. Kannur not being a tourist centric town, I chose the best accommodation in the best available property for a 2 nights’ stay. The property is in a village & after reading the description and facilities, I was quite surprised that such a place can exist in a small village in Kannur. I even confirmed the details by talking over the phone with MMT support & the property owner.

I wanted to book flight for 27th Aug, however accidentally selected 26th Aug and booked the flight. So I called within 10 mins to MakeMyTrip and asked to reschedule my flight but they said you have to pay complete amount again, even I asked them to fine 1000-2000 rupees but please reschedule it but they said no you have to pay complete charge around 8000 again. I have to go to Bangalore from Delhi very urgent due to illness to my family member but they didn't helped me. Very pathetic experience. I will never book flight from MakeMyTrip.

I visited Goa along with my family. Booked hotel. Air pick up drop by Mrs. ** branch manager of Make my trip.com Pune. Excellent service, good teamwork. Hotel very nice food. Good hotel. Zenzer Panaji Goa heart of city.

Horrible experience, tried to change my ticket dates and the agent send me a link that I could only pay with an Indian card, finally found someone with Indian card and we were not able to pay as the link was corrupted, we tried with multiple cards is like the bank knew it was a fraud, after few hrs. the agent told me that if I did not show up I need to pay, how I will pay if I could not charge the flight because of the alternative options of the application (the corrupted link). I went to the office in Dubai and it looks abandoned, the security said everyday 10 people go to the office and find not response. I truly believe this application is a fraud.

I have MMT ELITE membership and many services are under this membership. I have done a hotel booking and free pick and drop service available in membership but hotel is denying that there are no complimentary transfer and contact to MakeMyTrip. But now MakeMyTrip is also denying. This is fraud company and more information. Pls. contact me **.

I got booked my ticket during covid and got cancelled also but as of today one of my ticket refund has not been received. Every time at website they say the amount is credited in to cash wallet but nothing is there.

I booked a flight from Dubai to Hyderabad, and had to cancel my flight due to work related issues. However, when I applies for cancellation they didn't even refunded me a penny. The ticket was around Rs:-13,000. I felt like I got scammed. Tldr, not gonna use this scam website next time.

I want all people know about your bad business from online payment as I booked a flight ticket from your website with a good price and after I paid by credit card. They have informed me that the ticket has been canceled as the airline didn't accept the ticket and prices then they refunded the amount in one week but not the total amount which they took from my account.

Sorry to say, but even giving one star is not doing justification compared to what I've gone thru the response from your customer service. A lot of emails, dms on Instagram, visited Dubai office too; no response anywhere. This here is last hope for my refund. Honestly very bad customer service agents. Flight not booked due to glitches in App but amount got deducted. Want my full refund.

Guys, do not use Makemytrip unless unavoidable! I recently used this company for a 4-night/5-day stay in Kashmir. I have the following observations: Booking the trip till finalization is a very frustrating experience. It is very difficult to contact their person doing the booking. No tel. No, only an email is given which is not responded to for over 24 hours. I spent 5 or 6 very frustrating days doing my bookings and thereafter trying to make some changes. As many as 3 different persons were contacting me at various stages, although I was told that the first person would be my go-to person from start to finish. I kept getting handed over from person to person. is only much nearer to the date of travel that I was given contact tel. Nos.

Never use this company!! Worst company ever! Customer service agents are not knowledgeable at all. Supervisor will promise you a full refund all written in an email. Then you will receive another email a day after from another agent saying otherwise. Describing them as unprofessional and unreliable is an understatement.

I purchased Kashmir vacation by paying premium price for hotels (4 Star) and ground car (SUV). But what I got was substandard service. I am so disappointed with their service. My family fell sick during vacation there. Our vacation plan was day 1 after we reach Srinagar, we get Shikara ride (they never say it's a min priced service they sell) just an hour ride. Not enough cause the counter starts when you reach Ghat 09.

It is almost gouging to charge a cancellation fee (on top of airline cancellation fee) AND a 'Convenience' fee. I will book directly with the airline in the future and I recommend all fliers do the same.

Worst experience in terms of property, hygiene and food. I had booked Deluxe package for Leh Ladakh in 2nd week of June 2022 through MakeMyTrip. This was a dream destination for us. But the hotel property provided was worst. The property and experience in Tsomiriri, Pangong lake, Leh were like slum areas. Although multiple options for hotel were presented during booking, but the worst property was provided during the stay. The food, bedding and hygiene were worst. Food (with minimal variety available) was very tasteless, basic and on top of it cold. There were other good properties options available but the worst were allocated. Same category hotel provided to Standard package co-passengers. The on-ground relationship managers kept on telling us to expect the minimum facilities.

I don't have less than one star or would have given that. My Flight Booking ID: **. I have booked flight for emergency of my cousin, his mother expired and he wanted to visit India immediately to attend funeral, I have booked flight by Emirates airlines through MMT PLATFORM, ticket was not booked because of some server error,"Thanks for choosing MakeMyTrip! We were unable to process your requested Additional Services due to unexpected server trouble at the airline. We regret the inconvenience caused. However, your booking ** remains confirmed. Additional request not completed: **, **: ** (Moslem **) Please visit the MyTrips section at https://applinks.makemytrip.com/CuxxlsleIqb to try again. Regards Team MakeMyTrip" @10:28 am morning.

Worst Holiday package ever. I came from all the way from Canada to enjoy this trip with my family, was not worth it at all. Took the 4N in Kerala package with my whole family of 5 members, and not once did it feel like we were on vacation, it felt more like it was their vacation and we were there to pay them. Lies about hotels being 5 stars. On the app it says 5 star hotel, but on the reception, the staff clearly states that the hotel is either 3 or 4 stars at max. Even so, the conditions of the hotels were horrible. Toilet seats were broken, towels were filthy, room service was abysmal, food was so bad that even the restaurant staff agreed that it was a mistake from their side.

It was my first time to use Makemytrip to book my employees tickets and it would be the only time, I will not use nor recommend this to anyone. It is the worst experience I have ever had. I booked an urgent flight for my employee last night 2nd June 2022 and paid using my card but did not get the e-ticket. I checked customer support and it is only opened 9am-9pm so I waited next day. But instead of getting Itinerary, I got a cancellation email. I called CS a LOT OF TIMES. and the 3 persons I got to talk to had a different thing to say. The email I got said, the refund will be full But they did not refund the full amount I paid. And refund will be from 30 June to 11 July 2022. More than 1 month from the day I paid the total. So to cut this short, The company is a scam! The people working there are liars. Instead of makemytrip, it should be takemytrip because they will take the trip from you.

I have tried to book the bus ticket booking on MMT.com, It takes all details . Also payment get deducted from bank account but ticket is not generated. I have tried to contact MMT.com, but MMT team never respond to calls, mails. Neither MMT.com refund the money as booking is not done. Really a very pathetic, miserable, Non professional service provider. Informs to all customers never goes for MMT.com for any kind of bookings as they have no proper authorized, guided service support system. MMT.com is just interested to get the money from customers. They never turn back with proper customer gesture. No valid email id, customer care Nos. Even if you send the repeated mails, never respond to any mails and calls. Really a good example of fraud & cheating company. A really Hopeless, senseless, baseless, Non sense, shameless, useless, Non professional organization.

There is no way to contact these stupid people. Only one IVR call or stupid link connect which never works or connects. It's very difficult to get it in touch this website... Also we did the prepaid payment for our trip and now it is showing 13k still pending. I mean it’s disgusting. I would really need the solution if someone can help me.

It amazes me how these kind of companies still operate in India. We booked for a holiday with MakeMyTrip for Kashmir. 6 nights stay and all travel/sightseeing included. For stay at Srinagar & Gulmarg they have 2 star hotels as a 4 star. Regenta & Heevan Retreat hotel, both crampy rooms, just will pass for a town hotel. MMT says these are 4 star properties based on trip advisor rating. Restaurant & staff member at Heevan was good.

I am a very busy doc working from 6.00 am to 12.30 night. I had a booking for Thailand on 28-05-2022. They send so many messages for their products sales, insurance sales, other completion of searched products, etc. I could not board the flight because there was no intimation of issuing a Thai pass from our side, which is needed for boarding the flights. The airport authority didn't allow us to board the flights. We lost the flight money, at night we had to book a hotel at double the rates and come back home. We lost our hotel bookings, the itinerary booking amounts too. I have already stopped booking anything from MakeMyTrip. I know they are not bothered, but a post can make difference.

I booked the hotel through MMT when we were there in Guruvayoor temple. I searched in google Hotels Near to me and automatically it was redirected to the MMT website and found one reasonable hotel and it was showing 1.5KM from Guruvayoor temple I booked the hotel and I got a location on my mobile and checked it was showing 26 KM from the spot. That was really pathetic and cannot cancel the booking also and there is no customer care number to contact.

Really pathetic service.

I have traveled to Nepal in 3rd week of April 2022 with my family through Makemytrip (MMT). Summary of challenges:

Worst service ever.... Will not book again. I've uninstalled the app as well. ** service. Not able to connect with customer care and no update on service ticket raised. Call got disconnected by CVS executive.

Make My Trip people are pathetic. I booked a flight through them 2 months ago that got cancelled by the operator SpiceJet. I asked for refund, they initiated at that very moment, however it's been 2 months Make My Trip is keeping my money and not refunding... Whenever I call them, they say, "You will get in 48 hours." They are liars, I am going to file complaint against them.

I booked a cab from Ahmedabad junction railway station to Gandhidham, the pickup time was 1:30. The driver...Bhargav **..phone number ** a total crook took note of our 7 baggages...Only one of which was large baggage and 6 small ones could have easily fit in the back of the ertiga...He made us wait beyond 1:30 For some bogus confirmation from his boss...He knew that I will not get cancelation refund if I cancel post 1:30. He refused me..My wife and kids entry into his cab...We were made to stand outside for 10 mins km sweltering heat!!! And as soon as the clock struck 1:30....He denied us the cab!!!! Bogus culture and no help provided by make my trip at all!!!! They just stuck to the 3 baggage limit excuse and they didn't even refund my booking amount INR 1100!!! NEVER NEVER NEVER opt for Make My Trip...Worst ever org ethos!! I will fight tooth and nail to get my money back!!!

Visa has been a part of my package since day 1. Initially I booked holiday package and planned for Dubai, due to your carelessness and irresponsible behavior the glitch is in their system first three days I didn't shown trip after a complaint trip was showed but visa didn't shown and I call customer care and they say visa is coming in 2-3 days and visa not coming in. And in last day of my flight they say visa is not a part of your package and after the complaint I say my plan has to be delayed then I have assured of not paying a single amount over it for extending my dates, and if tickets have to be cancelled my whole paid amount should be reimbursed respectively, and they didn't respond properly. They are totally a fraud site. Do not buy anything from them. My booking Id is **

Don’t trust MMT on their assurance that your RTPCR test would be done prior to the flight. Make your own bookings on Medibird or Max or any other lab.

MMT assures that they will get the test done through Dr Lal or SRL. I ticked the call back option of the labs at the time of booking my flight through MMT, talked to a MMT representative (after a super long wait on the phone) and was assured a call back by BOTH the labs. Neither called. MMT assures that both the labs give the RTPCR test reports within 12 hours. A call to the labs will prove that both of them take about 24 hours! Why assure if you can’t deliver?

Advice to MMTC...DON'T TRY WHAT YOU CAN NOT DO... You guys are good with hotels and airlines, stick to it... innovate and work for customer delight... but when it comes to the Cab, I experienced one of the most pathetic from MakeMyTrip in recent times. List of issues that I faced with the cab I took from them this morning.

Makemytrip helped me buy a round-trip ticket for my friend from Delhi to Pune. We had to cancel the reservation due to unforeseen circumstances. After that, I contacted a customer service representative via the customer service hotline to do the same. Initially, they stated that they would repay us rupees 5549 in exchange for our 9700. However, someone else took up the phone and provided further information. Due to a technical difficulty with my phone, I emailed them and requested that they call my friend directly. They didn't provide him all of the details concerning the return at the moment, and instead stated, "Can we cancel your tickets as discussed?" He confirmed to annul that, keeping in mind the 5549 rupee reimbursement.

I have been using MakeMyTrip for almost 12 years for all flight, hotel and holiday package bookings. And If I am taking my time to write below detailed review, readers would understand the deterioated customer committment from MakeMyTrip over the years ending with the last experience that I am detailing below. I have booked Andaman holiday package on March. All selections were premium and Salesperson (Teena from the screenshots) was super Supportive. For the island transfers, I checked with the MMT vendor Makruz and found that they have royal class seats (8 in total, in a separate cabin).

Most terrible, awful customer service experience ever in my life …MMT is the most fraudulent company…Please check carefully & untick the already ticked travel insurance option. You all are real rogues. They attached a travel care insurance policy along with booking of a international flight and charged ₹975/- & did not deliver the policy with Covid cover which is mandatory these days for international travel. And on contacting them (which was so very difficult) they asked to send the details for reissue of the policy but did not reissue the correct policy till the date of travel & I had to spend another ₹1400/- to buy a new travel policy.

I wish I could give 0 stars. They changed flight time to Chandigarh at last moment and car to Manali takes 8 hours so it does not make sense to spend whole night in car, see Manali in 1 day and then come back again next day, spending 38000 for such waste. They were not even willing to give full refund or reschedule trip. it was my first gift to my retired parents, and MMT made it the worst experience ever.

Booked a hotel in Mumbai, wanted to modify my booking just by reducing one day when you go to do that via app, it says verify availability and when you do that it shows that the hotel is booked including the days you had booked, so you know that a day can be reduced by me but Make My Trip automated voice keeps giving you automated options and again and again sending you links but now you cannot tell a bird that noooooo it is not happening the way you are forcing me to do, so to reduce your expenses and get business on automated mode you have no call centres but plsss I need someone to hear what the problem your automation is giving....

How Irresponsible Can Be MakeMyTrip. I have booked a bus on 10 April at 3AM from Barasat Bus Stand To Mandarmoni scheduled at 5:50AM. I was present at the place from 5:30AM on that day. At 5:50AM the bus came and denied to pick me up as bus operator find no booking for me and denied to enter in Bus.... What type of arrangement is this? Scam???? Now makemytrip is telling me that I was absent at 5:50 AM at bus stand which is totally silly lie. Now Bus operator is lying. So What should I do? I want my response.... I don't know bus operator. I know MakeMyTrip... I was present at the time of picking and Bus operator denied me to pick me up.

We fourteen of us booked the trip through Mmtrip. This was a spiritual trip to most holy cities in India. Our experience is shared below, 1. When we landed in Prayagraj, we were provided with an old 14 seater tempo traveller, the maximum speed it could go was 50 km/ hour. We complained to our tour coordinator, he told that they will change vehicle. Finally they changed vehicle a day after we reached Kashi. 2. At Kashi, the vehicle was of no use as driver would travel only about 2 kms and stop siting traffic and small roads. From there we were forced to hire auto by paying whatever money the taxi drivers were asking. At the end of it we ended up spending about rs 20000/- on autos for our 4 days stay at Kashi.

I had booked Zingbus through Make My Trip.. I went to pickup point on time and firstly the bus was late and I waited for 10 more mins. I got a call saying bus is already departed. The bus didn't came on pickup point. Same thing happened with one of my sister also. I am really disappointed as I was having my important medical appointment so, I had to cancelled my appointment.

Dear Make My Trip management,

This website is fraud. They scam to people. They book flight tickets or hotels. When the day come check in or fly you will get message that your booking is cancelled and the customer service will not refund the amount soon. They take long time. They will not help you book again. They will say check the website.

Not customer friendly. They do not even listen to customer. They say there's things then they disconnect the call. Only loss of money using this website.

I booked a car for Shimla, Manali trip from Chandigarh round trip from Make My Trip. It is clearly mention about AC car. When I ask driver to turn AC, he denied and and argued that AC wouldn't work on hill road. I called to customer care many times but they said if you want ac then you need to pay extra else ac will not work.

I have made a holiday booking using Makemytrip app in the month of October for Jan travel (Andaman tour) and paid 50% of the amount around 53k. Due to the Covid issues I had to cancel the trip in the month of January. I am still awaiting for my refund from past 5 months and there is no one to help me with the refund issue. I have been trying to connect with the relationship officer, to the MMT team via emails, phone calls but no luck. It’s ridiculous App and would not recommend anyone making any bookings. Kindly help me in getting my refund as soon as possible.

I had a booking in Make My Trip website, flight for 2 persons, after 1 month I received a cancellation message on my what app number for 1 person without the other. I tried to call customer service multiple time, they answers and I explained the issue for them which is how one of them can go without the other, then I have requested for the supervisor, they promised they will call within 2hrs, and I haven't receive any call from them.

I have paid the difference of amount for rescheduling my flight. It is more than 15 days since I have asked for rescheduling. Every day I am spending hours with customer care. Nobody is able to solve the problem. Worst service.

My Overall experience from worst. We booked one hotel from MyBiz Assured and I had the booking voucher with me when I reached the hotel, the hotel manager informed me that your booking has been cancelled and you have to take the room on actual price which was almost a double amount. It was midnight and I have no other option to take hotel room at hotel price. No booking cancellation or call came to me before I reached to hotel. What is meaning of confirmed booking and MYBiz assures if there is a chance of booking cancellation when you reached hotel with your confirmed booking. Just because of MakeMyTrip I was tortured by hotel to pay the the actual amount or go to other hotel at 03:30 am in the morning. Makemytrip is a ** website and have worst customer support.

Booked a flight from Bangalore to Jaipur a month ago. Today received a message stating flight is cancelled due to operational reasons; claim refund. I claimed for refund. If I have to do a new booking now, I am suppose to pay double the rate which is not feasible and too expensive. On contacting customer care to help me with another flight on the same day, with some better pricing, they outrightly refused. If I book a flight through this portal, there should be some provision that if I flight cancels the portal should reschedule or provide me with some better pricing. Makes no sense in paying double the price. No empathy the customer service has.

I have been a regular client of Make My Trip for most of my flight bookings, for flight bookings they are extremely prompt. But I had to cancel a ticket from Delhi to Mumbai dated 06/12/22, due to a family emergency. The claim was raised by Make My Trip on 11/12/21, I have the related document to prove it, but despite numerous calls and emails, I have yet to receive any form of refund for my cancelled ticket. There is also a lot of ambiguity regarding the amount that will be refunded as different customer care executives quote a different amount. Very poor after sales service!!! Will never book through Make My Trip again!!!

Very bad!!!! I have booked tickets from Shivamogga to Bangalore by Sri Vijayalakshmi tours and travels on date 13 March 2022 and the pickup timing they mentioned by 11-15pm but bus came for pick by 2:30 am at midnight. We were waiting so long for bus. Don't book a tickets and this very bad experience. Felt very bad for this kind of irresponsible maintenance. Bad update by Make my trip technical team.

First they will talk nice when you are doing booking. But by any chance something happens and you want to cancel the ticket, they will allow you to cancel. Main problem comes here. They will not give refund amount even after deducting cancellation fee. For us cancellation was done amount or gift card didn't get in wallet or bank account. Then we reached out to relationship manager, she said not to call her as she is not getting response from higher management. What kind of organisation is this where their own employees will not get response. If they say that, what should customers say. 2 part is customers care service is worst. All the ticket raised will get closed with auto response.

During the web check-in process, their app will not let you complete the mandatory web check-in unless you select a seat (which should be optional) and giving you only a choice of paid seats to select. Avoid this agency, there are far better ones around.

Booking ID's # ** and **. With reference to mention booking ID's from Mumbai to Mauritius and return dated 22nd May to 29th May 2020, I had requested for refund to my bank account as I can see the Mauritius tourism is not going to open and I can book vacation this summer. I spoke to customer care on 9th Feb 2022 (Shruti **) and this was agreed. MMT did a partial refund for one of the booking ID's into the MMT wallet instead of my bank account. Later on the MMT wallet transaction was reversed. I raised a query regarding the same, the backend team contacted me asking for my bank details. To date I haven't received any money. The backend team keeps calling me every evening repeating the same information. This is like a harassment as if I owe them the money. As a professional tourism organization, I request MMT higher management to look into matter and refund my money into the bank details I have already shared.

I was revising my rating from 4 star to 1 star. Booking tickets was easy, very easy. But when something goes wrong like a flight cancellation, MakeMyTrip has disappointed me like nothing else. They have made so very difficult to reach customer care personnel to complain about not having received a full refund. This is what happened:

Canceled our trip at last minute which was from Nashik to Satara, MMT provided wrong details to car rental company, neither car rental staff could help me out. Will never book through you guys again. I'm very disappointed,.

Worst experience ever. I booked my flight with MMT app. On that particular day flight got canceled. They ask me for refund and again book a flight on higher rate. They are making people fool. Also charging very much for cancellation as well as any modifications. Customer Support is worst. Not Helpful. Wastage of money as well as time. Do not ever download this app.

I booked ticket for my 5 family members from Sgr to Sharjah through MakeMyTrip and 2 days before when I tried to do ok to board for them I found airlines have cancelled the flight. Then I called MakeMyTrip call center and checked the status. They said it is cancelled. MakeMyTrip didn't inform me anything about flight cancellation and one of their representative said it is not their duty to inform customers about this…After all this inconvenience they deduct 325 UAE dirhams from my amount which I paid for booking flights as convenience charges..Without giving me any service and not even informed me about cancellation before I reached them they charged me so called Convenience fees ….MakeMyTrip gave me worst experience ever and I would like to give them Zero rating. In fact if there is option for negative rating I would love to give that.

It is been more than a month but still nothing has been done to refund my brother's amount. My brother had paid this fraud company Rs.2020 on behalf of me to travel from Bangalore to Ujjain on 07th Jan 2022. I raised a complaint by calling them several times in their customer care number to which they replied that refund would be done within 5-7 working days. And then after 20 days when I tried reaching them out, hardly I got a person (a lady) somehow connected through IVR and after listening to my complaint she just abruptly disconnected the call. That's how manner-less & rude 'customer care representatives' are.

Make My Trip is fraud company, firstly no contact point to confirm pnr at the last moment before 2 hour confirm trip ticket get cancelled. As I booked confirm trip journey. And also refund in of 65/- as mentioned charged 200/- per ticket as I cancelled my first ticket due to halt station confusion. But these app is really really worst. All segregate properly in app but after sale and operation is worst. Never ever buy and deleting right now this bloody app, made my mom's travel experience worst .

I had booked my honeymoon tour via MakeMyTrip.com, in my itinerary I had 10 Places to visit hardly 4 places were covered. When I informed my issue to MMT they didn’t bother to assist and the relationship manager Rupini switched off her mobile and other girl named Akanksha was giving me lame reasons for not assisting me. This gentleman named Akshay calls me and says mail, "Please mail us your issue. We will assist you immediately," and he is missing later.

I had booked a cab on the 13th from Howrah Junction to Kolkata Airport at 730 pm. The train was running late and I tried to modify the booking but the link was not working. The driver cancelled my cab without informing me even though I had mentioned to him that the train is running late. This is not what I expected from Makemytrip. I had to scramble to get another taxi with my family to reach the airport on time.

We booked kashmir trip from chennai to kashmir through Make My Trip.

I had a booking from Chandigarh to Vadodara was traveling with infant through MakeMyTrip and they made 2 different airlines connecting flight due to delay of one flight I missed my another but nobody took the responsibility. Neither MakeMyTrip or airlines. My delay flight was from Air India and when I asked them to book a ticket or do adjustments they said no seat is available you can book business class (rs 20000) and when I approached third party they said ticket is available and a lot my ticket of rs 9800. Because of air India and MakeMyTrip, I suffered and even paid hefty amount though I was traveling with infant.. None took the responsibility.. Just looting the innocent customers.

Writing my review based on a few personal experiences. Based out of Bangalore. The team of MMT is so irresponsible and we as customers do not get the same responses after partial payment is made. Their refund policies are ridiculous. There is no point of advance booking. #Worsteverexperience

There is no email support, For phone support, there should be a booking reflecting from the number we are calling and only then the automated system will help, If I click on 24/7 support from my log in it takes me to My trip and states there is no booking in your name. The ultimate message is "There Should be a booking existing for you to even reach a service person otherwise you are not welcome." Now I tried to book a ticket 2 days ago during the payment phase using UP. The payment got credited from the account but did not reflect on the transaction. The amount has not been debited back nor is the booking reflected on my login page. Without booking I cannot speak to anybody on Makemytrip.

I booked train ticket through your app for today.. My money got debited.. No ticket details, no customer care response... The worst experience ever I had... Please refund the money back if you are an eligible website to book trains.. Try to understand people booking train or bus for emergency reasons... So don't play with your not capable website... At least put a proper customer service number... Worst website experience.

We booked tickets from Kochi to Mumbai return flight. Tested positive way before and submitted COVID positive report on MMT website for refund. The cost of tickets were 12,000 and above and they refunded 862 amount. On trying 20 times, I could connect to a executive, and they closed the case without following up with us. These guys are complete frauds and they even block your number if you try to follow up in a certain way. The executive talking on the other side has no idea of what policies exist and speak like a robot. I suggest never book tickets from MMT. It's a complete loss even if you pay insurance money.

We had booked a trip with this company for Rajasthan. They promised great service and charged hefty amount. All their promises were fake. They cheated us of our money by giving very poor despite and did not give any refund despite of multiple follow ups. PLEASE DO NOT BOOK WITH MMT. THEY ARE FRAUD.

Refund request raised 45 days back and no sign of money till now. It takes them 15 days for each step and have every trick in the book to block your return. Never again. It's so hard to reach them as the phone call asks for specific inputs which you might not have. Very difficult to talk to any agent at MMT.

Do not get happy with the price listed by Aloft in MakeMyTrip. I booked for 3 adults. Though the price summary says for 3 adults / night somewhere in the footer they mentioned the price is for two adults. Wondering why MakemyTrip encouraging such practice. Per night price per adult should be mentioned in the price summary page not on footer section of the voucher. For others terms and conditions/rules like extra bed, etc. it is fine to put in footer but not for the room price for extra adult.

We checked in on 1st Jan22 at around 3pm in afternoon for 2 nights (for relaxation and celebration in Orchid Kasauli Hotel in Kasauli, which is 2km away from Kasauli Market) and checked out at 1st Jan 22 at 7:30 pm reason being abusive language delivered by owner on demand of 1 cigarette. The staff is very egoistic. They don't even care about customers requirement, in return the owner proudly confirm that he owns a property of Rs 2 crores and have a car, and do not need customers like us. We have paid Rs. 7000/- for 2 nights, on the contrary, if they cannot provide facilities and also use abusive language in return, one should not stay in these type of hotels where they don't have views from the balcony, don't have options in food menu, hotel is 2km away from market. So why should one book this type of hotel.

I was supposed to travel a return trip to Goa from Delhi on 27th Dec 21 and my tickets through Makemytrip booking ID being **. There were supposed to be 8 passengers traveling from Spicejet but due to rising cases of Corona we have to cancel the tickets because we had kids along. I booked the tickets late night 11:50 PM on the 19th Dec. But I canceled partial tickets on the 20th afternoon by conversing with Ms. ** and later canceled the partial tickets on the 20th evening after conversation with Mr **.

We have booked trip of 5 to Munnar at Rs.121K but price was raised to Rs.145 at the time of payment after confirmed quotation and confirmed hotel in quotation cancelled and 2 days now no confirmation yet. This kind of service will tarnish the image of India with such cheats. We can never recommend these kind of online apps of India to be used anymore. Customer care is lousy with no response.

I booked a home stay in Alibaug Maharashtra from 25 Dec to 26 Dec.. And when I reached there along with my wife and 5 years old daughter...first I couldn't find the location... Then I contacted the property owner who were old.. They told me that they have no dealing with MMTt... Again when I contacted with mmt customer care they just tried to avoid... And sent message that we are working on it... At last I couldn't find a shelter and came back to Pune... Thus mmt spoiled my money and my daughter's holidays...

I hired a cab service for Outstation from MMT on 21.12.2021. It was a very dramatic trip all over. First of all driver denied the pick up for one of my friend on the way. Then he was not ready for any other stoppage whether it is for a breather on Food or something else. When we requested, He stopped the car mid highway and started argument. We were 3 women only and he got short tempered all sudden and became violent too. We were so scared. This could have been taken any kind of crime too. So I would highly derecommend the MMT cab service for any kind of single passenger specially women. The drivers are not literate and they don't come with verification. They might be very risky.

I done the online holiday booking with Make My Trip for Bali destination in Jan 2020. My travelling date were in April 2020 however due to pandemic we need to moved to September 2020. But till Sep 2020 there is no any improvement and concrete updates for international flits hence my booking got on hold for unpredictable duration.

I had booked A tickets and flight got cancelled by Airlines and they didn't pay the refund, since two months. NO one reply mail and NO any good feed back never get from them. Do not trap any one with this app.

** is the booking ID. We had booked a vacation package in December 2019, but the trip was canceled owing to Pandemic. We had demanded a refund and accepted to Makemytrip's condition of a 15% deduction on the total package price. It's been about two years, and we've been following up on them on a regular basis, but they have yet to respond. Even if we try to call the customer service number, as soon as you select the refund option, the call will be instantly stopped. All of the other numbers are fictitious. We'll need some help to get the money back as soon as possible. We had taken out a personal loan to cover the cost of the package.

Worst service. Worst team to handle genuine consumer complaints. First they gave a very bad hotel which was completely unhygienic. There was no one at the hotel to vent grievance. Upon informing the customer service team got rude and without informing me closed the complaint. I have stopped using MakeMyTrip.

I booked a honeymoon trip to Sri Lanka for 7 days and it has just been a disaster. It’s our day 4. We have moved to Bentota and reached the hotel which MMT has allotted for the 2 days from today. ’Beruwala Panorama Hotel’ is not a HOTEL. It’s a local LODGE where there are labours drinking and there are lizards in the room.

I had a booking for 10 Dec 2021 and wanted to cancel booking and get refund since some sudden health issue came up. The RO assigned to me is not at all aware of any of the policy for medical issues, she keeps on repeating just a single line like a bot, also I tried contacting through Twitter and they just keep on saying customer care/holiday team will contact me. The trip is scheduled for tomorrow and still there is no response from them. MakeMyTrip is fraud, never ever gonna use it again.

Hi, I had booked package for Andaman. I was assigned a RO. Who was not aware of my flight & booking. And when I call her she just not answers call and hung up the call mostly. Before a journey day I just checked if all is good or not.. I get to know that all my flights are being cancelled or rescheduled. And my RO does not know about it... What kind of RO is this..who does not know about customer flight cancellation or rescheduling. When I ask her anything she says, "My shift is over." Her name is Vinita **, worst nightmare of my life. I urge everyone not to book anything from MakeMyTrip.com as they won't provide customer service in case of emergency. Also I demand full refund of my travel package. Make My Trip is fraud and fooling innocent customers. I have recordings and chat screenshots of RO. Please help.

Was trying to book for day flight, showed 2-3 times system error because of fare hike (which I understood after going back to the website) but it got booked to night flight (I will reach 12 in the night and have to travel back to city alone from far away Airport) without giving me any hint. Reached out to customer service. Casually the person told me just (for them Rs. 299/- is Just) Rs. 299/- "will be deducted and we will cancel the booking". You make a new booking with the fare hike. Support agent wants me to pay additional convenience fee and do new booking with fare increase. Agent was just give me recorder solution and was asking me for screenshot of system error. So foolish and annoying. I wish I could have recorded the conversation. Now I have to travel alone in the middle of the night to reach my destination in a new city.

On 17th Nov 2021, it was heavily raining in Bangalore. MakeMyTrip portal was on and off many times. It took 1 hour for each booking and there were about 7 bookings. In 2 such bookings, even though I had selected Indigo while booking, it had gone to default selection to Air Asia and Go Air after 1 hour when I was ready to make payment. I had to cancel and rebook in Indigo again. By doing so I lost Rs. 19,637 for no fault of mine. Even though Go Air and AirAsia have processed refund, I have not got them even after 17 days. Air Asia has processed a refund of Rs. 2,128 against ** and Go Air have processed refund of Rs. 3,492 against ** and Rs. 1,481 against **. They have mentioned that the refund will be done to original mode of payment. I had paid through Net Banking using SBI account. I have not received these refunds.

​I did a booking in Make My Trip with my international credit card and due to covid 19 the flight was canceled by the operator. I request for cancelation on May 10th and they didn't respond. Nov 21st again I raised the request and make call also to the customer care. I didnt get good response and after several reminders they transfer the money to my make my trip Wallet and I am trying to transfer the money from last 6 days. Nothing is happening. They are keep postponing.

It was pathetic experience ever. The Ac kept on dropping full night and they were expecting us to inform them in mid of the night. We were with our child and shifting in middle of the night was not an option for us. However we were not even compensated on room and stay. They charged us exorbitantly high and the images of the swimming pool were not exactly the way actually it is. It is quite small. So also the room service was not even ready to make Maggi for the child. We had to really compromise a lot in spite of paying full. I also have the video of the dripping which caused water accumulation in the room and it was extremely disturbing to hear the dripping all night through. At Le Papillon, Lonavala.

I regret informing that I booked a hotel on Make My Trip on 19.11.21 for the date 20.11.21. When I checked into hotel on 20.11.21, the hotel told they have already cancelled the booking. But Make My Trip app didn't notify me regarding the cancellation. Later on I tried to connect to customer support. I was made to wait 2 hours on call and after that too the support could not book any hotel. So, I had to ask for a refund. Now after all this harassment, I am about to receive only a partial refund not the full money I have paid. As being a prey of awful support and assistance and a fraudulent company, I want to lodge a complaint for fooling customers.

I booked resort in Gokarna. Charges which resort was asking is 15000 but MakeMyTrip charged me 23000 and that too they have not given enough option for dinner. Chapati, 2 subji, 1 type of rice and dal. This was menu of hotel. Once asked MakeMyTrip they have no answer why they have charged 8000 extra. I am feeling looted.

I have booked Rajasthan trip with family of seven. Due to emergency I have requested for rescheduling trip for any other dates. I have intimated 50 days before trip starts and non season days. But they don't have option to change dates, I had to go with only cancelation. Had to lose around one lakh. Customer care number also doesn't work. They have automated call center to contact Relationship Manager. Relationship Manager doesn't pick calls and won't respond to Whats App messages. After continuously calling 5p times and she said I have to pay same amount of cancelation for reschedule as well. That means have to pay one lakh extra. Worst travels, worst customer care, worst service and worst staff. Never ever go with Make My Trip and Don't believe their advertisement. Advertisement says free cancelation and free date change. All bogus. How to put a case on this.

I have booked a cottage in resort (Kaduhithlu) in Sakleshpur. But when I reached there along with my family including kids I was surprised to hear from resort owner that they have not taken any booking from MMT. Later I called Customer care many times and they were giving apology. My entire trip got spoiled and wasted my money for travelling all the way from Bangalore. And luckily it was daytime otherwise it is very difficult to travel during night. Finally I asked for compensation for my failed trip due to MMT but still they are not responding so I am going to file cheating case against MMT since this ruthless app agency cheating everyone by simply collecting money without confirmation from the concerned authorities. Please be careful. Never use MMT. We have to file to keep this agency blacklisted.

This Is the worst trip planning app ever! They kept giving stupid reasons for canceling the ticket and never gave our money saying it was our fault that we were looking to go somewhere expensive! They kept canceling the ticket but still, they showed ads and even did call advertisements for Andaman and Nicobar islands after canceling our tickets.

I have booked my ticket in June 2021 from Hyderabad to Dubai. Due to ban on flights I have to canceled my ticket. I asked for refund many times. They said the delay is from Air India site. Later I contact Air India. They said they have refunded the amount to MMT people... Still these people are not refunding my amount... My booking ID is **.

Overall experience is worst. The Makemytrip.com sent a link to web check-in but it was not responding while it is a mandatory regulation by airport authorities. Customer care personnel also not clear about this problem and misleading. Will never book again from Makemytrip.com.

After booking a ticket for Rs. 6633 I got cancellation refund of Rs.975+835 and again second time after booking of Rs. 6522 tickets I have received Rs. 724 after cancellation so goodbye MakeMyTrip. No more bookings. It's been more than a decade. I've been loyal to you but I think you just want to suck people's money by any means to cover up your losses due to covid. Thank you very much.

I have book room in Ashoka hotel near Nikki lake Mount Abu but they said hotel property in damage condition and also providing service and without any permission directly our room handover to other guest. In room premises horrible conditions hence Make my trip is not provide any service and arrange default property and spoil innocent people tour. Therefore humble request to people don't install make my trip application. If you're going through make my trip app hence you're suffering huge and also may be spoiled your tour.

My recent international flight got cancelled due to covid situation and I applied for refund claim request in MMT app in the first week March. But till now no trace or callback or refund update from MMT. Truly MMT guys are irresponsible. Never go for MMT for anything. They are thieves and rob your money like Vijay Mallya.

Totally spoiled my holiday. Gave us a resort that needs domestic flight from male airport, flight wZ at 5.40 and we were told if we reach earlier we can even catch earlier domestic flight, on reaching found out no domestic flights for last few days, made to wait in lounge since 4 pm till 11 pm. Will reach resort by 1 am so out of four nights that I paid for getting only 3 nights and MMT not informed us earlier or got booking changed to a nearby resort after informing us nor getting us any compensation or complimentary services to compensate for this one day loss of both time and money, never make your booking from mmt if you wanna make your booking and not unmake.

My booking gets cancelled previous day and my trip got cancelled due to this. They are totally unprofessional and don't respond even after multiple calls. Uninstalling my app now. It should be renamed from "MakeMyTrip" to "unmakemytrip". Hats off for such unprofessional behaviour and no responsiveness.

I booked my flight tickets and had to cancel it due to COVID. I directly canceled with the airline and the convenience fee was all cut down, out of 4,695 I’ve received only 1850… Very disappointed and will never book anything from MMT.

I had reserved hotel in Switzerland and had good discount on Citi card on booking via MMT. On reaching at hotel I came to know mmt did not reserve my room and that too after hours of communication with customer service from Switzerland to India. The reason I got from mmt was Citibank declined payment, whereas Citibank clearly stated there was no payment request made by mmt. Even after complaining mmt, they couldn’t not provide the transaction ID to support their side of decline in payment by Citibank.

I had booked a room through MakeMyTrip in Hotel Shreemaya, Indore, for three guest and had paid the rent in advance, for the period 24/9/21 to 28/9/21. The hotel charged me Rs. 5200/- for the third bed (kot). I approached MakeMyTrip to refund Rs. 5200/- by sending an email. MakeMyTrip did not respond even after sending them three reminders.

I think I've made the biggest mistake of my life. I booked my air ticket from MMT and took baggage insurance as well. I paid an extra amount of baggage insurance but I didn't receive the insurance policy, only it was mentioned in the invoice attached for your reference. Now my 1 bag was lost by the airport/airlines authority and I need to claim my insurance but I couldn't get proper assistance from any of you. The MMT team is saying that we are dealing only in bookings, we are not responsible for insurance claims and the insurance team is saying we cannot proceed further without an insurance policy.

Not get any confirmation even 2 days after booking a ticket of Siliguri Kolkata bus and paying full money in advance. Even we are not able to connect with customer care staff. Don't know how to get the refund.

The verification of MMT is totally humbug. No verification is done. My recent stay at greater Noida at Ooak hotel on recommendation of MMT booked through their website. The issues were raised and attended by their executive. But surprisingly the hotel owner blamed me to be lying. Customer is God and why false complaint will be lodged. MMT executive offered 20% refund of my booking amount but are we beggars to ask for refund? I believe that MMT is not the same as 15 years back. I would advise customers not to believe the seal of trust of MMT. Their selected hotels and their owners are **. It's courtesy industry.

We booked a ticket to the US for our son thru MMT in Feb '21 and due to rescheduling of a flight when we said we could not accept the reschedule, MMT went ahead and cancelled our ticket. Initially they said they have to get the refund from Airline and till date nothing is done and we firmly believe they are fooling us. Now we plan to go to the court since we sent many mails and phone calls and it always used to be a repetitive message of delay but no firm date.

I booked The KAAL Hotel, Leh from Apr 21st to Aug 23rd and then Aug 24th to Aug 27th, 2021. Hotel services were pathetic starting from its room cleanliness, staff behavior, food quality and house keeping services. I gave a negative review for the hotel during my stay in hotel so that they can act positively and appropriately on what went wrong but I was not aware I was staying in goon's place. Owner of the place at the time of checkout asked me, "Why you wrote negative review for my hotel" and started asking me for money which I was not liable to pay. At this I told him, "I will not pay this amount certainly." On hearing this he physically assaulted me and told his staff to close the hotel gate and let me see how come they can go out of this premises. There were many other guys present who were backing him when this instance happened. I paid and left as I had plane to catch but certainly didn't expect such kind of behavior.

Ticket price is not refunded after they cancelled due to pandemic. The ticket was cancelled by the airlines and the money is refunded to Makemytrip by airlines. Their customer number says to drop email or submit online complaint, which I did. But there is no response. Please help.

I booked outstation can from Moradabad to Dehradun on **. There was change in the cab no. and driver. Makemytrip didn't bother to inform about it. When it was brought to their notice even then they did not confirm whether the changed vehicle is sent by them. Extremely poor service. Quality of cab and driver is also very poor. They just do booking charging heavily and providing the service without any professionalism. May God help makemytrip.

I booked a hotel in Hyderabad on Makemytrip. When we went there, the information provided on the website is not accurate. When we mentioned the same to Makemytrip, they said they can’t refund as the hotel guy is not agreeing for their refund. Their personnel couldn’t resolve our issue for 4 hours or so, and we had to book another hotel. In the whole episode, the support from MakeMytrip is worst.

My daughter had booked a return ticket through Make My Trip from New Delhi to New York and back on Air India. The booking ID was **, ticket no **, application no ** costing Rs 1,10,000. Due to the US ban which came into effect from 04 May, she had to cancel the ticket and asked for immediate refund. On contacting Make my Trip a large no of times, the standard reply through the website is that it will take 181-184 days to refund the amount subject to airline approval. This is absolutely an attempt by Make my Trip to block the money of the passenger especially taking advantage of the covid times. This needs to be immediately conveyed to Make My trip to immediately refund the amount as they must be doing the same with all passengers in an attempt to block the money.

*** Most unreliable company, Corporate robbers in the name of travel agent. *** I have booked a one way flight ticket from Ahmedabad to Mumbai on 13/05/2021 and hotel booking and Luggage service of Avaan. System recognized as package which cancelled my extra luggage service and added Return ticket to basket, which I never requested. I realized after receiving e-mail confirmation. I immediately called to rectify situation... Fun start here there are tons of numbers which never work and when e-mail is send. In response you end up with automated e-mail redirected to use self service which is completely useless and rubbish.

Worst service. No proper response on refund status, I made a request week back for that. Still it's showing confirmation from airlines awaited for which flight is not operational from DUBAI, let me know airline is taking more than a week to reply your query... if so what respect you have with that airline .. ** Airlines confirmed me that my refund was processed on 6th of March 2021 ... I have a mail from airline.

Such a pathetic service provided to an international traveller. I have been trying to connect MakeMyTrip (~50 calls) from the last 14 hours to reschedule my flight from Toronto to Ottawa. Every time I got transferred to an automated answering machine that asked for my Indian mobile number (which obviously is not working here) and hang up.

Such a pathetic service provided to international travellers. I have been using Make My Trip for couple of years now due to constant travel between India and Australia. This is the first time we had to opt for a refund option due to flight cancellations last year. The system is so stupid that even basic logics have not been applied. I have been waiting for an year now to get a refund back for Sydney India flight, however the system does not allow you to get a refund for 1 sector, and as soon as you apply the refund option it pops up with a notification that the flight was already taken by the passenger. Obviously which is why we only want refund for one sector and not both, why would you not keep it open for the passenger to select particularly which sector is he wanting refund for.

The phone line doesn't recognize my booking and thereafter disconnecting the line. See there should be some option to speak to a human, you may charge for that ** line. It's been one and half month. My refund did not arrive and you tell me whom do I speak, your machine lady? Your website not even saying my refund is in progress. Similar tickets booked in the same flight refunds arrived within 5 working days, why it's taking too long for you. Are you simply holding people's money. You need to understand that you are not technically fully armed to remove all the human support,.

It’s been over a month since I booked, went and came back from my trip. Other than the fact that the quality of their hotels assigned is getting worse, I have been following up with them for the GST bill but no response from the relationship manager or the customer support. I don’t know how to get through so this is my last resort, hope this makes a difference in the way they handle their customers.

I am having issue with Make My Trip for getting my flight tickets money (Rs 4994) getting refunded. The flight tickets were booked for last year. Due to corona the flights got cancelled and when asking for the refund they are asking for bank details. After that MMT is telling that due to wrong bank details provided by me they are not able to refund the amount. I had provided them four different bank details in repeated occasions. All the details they are saying the bank details are wrong. How's that possible when one of the account is my salary account and couple of them are my regular transaction accounts in which transaction happens daily.

Makemytrip finally gave refund after a year for my international flight cancellation. They kept money on wallet, I have been requesting them to credit to different bank account from one I used for booking. I used credit card to book, I settled it a year back. Now when I ask them to credit to different bank account they are saying, "We can’t do it." Absolutely worst experience with Makemytrip and I was following up for a year for my refund but now I can’t use the refund until I plan for my next international travel. During COVID times, Makemytrip is looting people money. I don’t recommend this platform to book any of your flights. When you want use your own money, absolutely no way to do that in Makemytrip.

I have booked the tickets Bengaluru - Ranch & back on 27th Jan 2020, due to COVID and other reason the flight got cancelled. While chasing for the refund, they asked me to reach out Go Air since they are not agree to cancel and refund. Finally with great fight GoAir is cancelled tickets and refunded to MMT on 9th Feb 2021. From that onwards, these people made my hell of life. Sending so many letters, none of customer care people reached out me. They have made such worst CC centre, none of you can reach the personnel, only IVR is the reply. I given bank statement/cc statement but still these MMT idiots not responding me. Please do not opt MMT for any travel, one of the cheating company.

I have booked a bus trip from Patiala (Punjab) to Delhi on 25/11/2020 through “MakeMyTrip” I paid Rs 924/- using my ICICI platinum Visa credit card. That bus got canceled due to Farmer’s agitation on the Delhi Border and I requested refund by using MakeMyTrip phone app. I got confirmation from MakeMyTrip that refund is initiated and that will reflect on the account in next 7-12 working days.

I booked online for my dad - hotel to stay in Coimbatore. My money is taken out on Feb 17, 2021 for the amount of Rs 7534. I do not see the booking in my account. I also called the hotel front desk to check my reservation, it did not go through at all. I tried to call customer support / email support, No phone calls picked. Any page I click to write a complain in MMT page, it is taking me to booking page. DO NOT USE MMT.

MMT is a total scammer company backed by Chinese Ctrip. They will bombard you with tons of ads, and will you charge extra for what they spend on ads. This company has looted thousands of people during the pandemic, by listing banned flights. I'm struggling to get my own money back since 6 months. They sold me a ticket of a flight which was banned now completely unoperational. That too after 5 months of lockdown. This means that they did this intentionally.

I booked ticket from Mumbai to Delhi for an Indigo flight, the flight got cancelled and I requested for refund, a full refund as confirmed by MMT and Indigo. The airline processed the entire amount, but MMT deducted a good amount. Since last two weeks I am trying to reach their customer care but even Prime Minister won't be able to reach them for lodging any complaint. If you write on their customer care email, you will very efficiently get an automated reply saying "Dear Customer, Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query. Regards, Team MakeMyTrip." My booking id is **. The discounts and sale is all big sham. These guys are fraud of the first order. BEWARE.

HI Friends, In January 14 2021, we booked Dubai family package and this is was my biggest mistake to book from MMT, We booked package for high rate as timings are very much good but later on flight timings got changed and due to we lost our complete one day, We just spent ist day to just to complete sleep over, Hotel rooms are good but shower and toilet jet are not working so it caused inconvenience to family members too, RM appointed to me was the worst RM, she didn't provide any information on time, My flight PNR changed and while coming back to India, she didn't inform me, when I asked her then she resolved my issue, Only pick team and "dubai" onsite support team were very nice and supportive, but India support was poorest. We booked Dhow Marina cruise and sorry to it was very very average and food was worst. I paid high for marina cruise activity and I got the worst. Please go with KLOOK app to book your all activities at cheaper rate. I used it and was much happy than MMT.

WORST AND LAST EXPERIENCE. On Tuesday 15th of December 2020, for the first time, I downloaded the ‘MakeMyTrip’ mobile-app and made two-bookings (under the reference number **) for a 1-night stay in Waldorf Astoria Ras Al Khaimah Hotel (UAE). Both of my bookings were for “Suite, 2 Bedrooms, Sea View, King Beds, Room Size 1507 sq. ft”, for which I paid AED 2,300/- (INR 45,852/-) each, a total of AED 4,600/- (INR 91,705/-).

I bought a a night package through MMT but there was some glitch in their site that my package shows different once I got the confirmation. I did sent them an email and even tried calling them but not able to get in touch with their customer services. No email from their end too. So my experience is worst and I really repenting my decision of selecting MAKE MY TRIP instead of GOIBIBO for just like saving few 100s in it. I will try not to use MMT anymore.

I've booked a flight from VNS to HYD through Goair, Go air has cancelled the flight due to non operation issues, they rescheduled the booking for other date, 2 days before the journey they again cancelled the flight. I've asked them to refund the money and cancel the booking. They have cancelled the refund and initiated the refund. It's been over a month and I didn't get the money refunded to my account. I've contacted the Goair, they said that they have initiated the refund to Make my trip so I need to reach out to them. Unfortunately I only get the option to chat with auto response which is not at all helpful.

This is regarding the MakeMyTrip Kerala trip package '**'. The package included booking of a 4 star hotel 'The Lake View resort' Munnar for 2 nights (25th & 26th Dec). This hotel was suggested by a MakeMyTrip agent only (namely Neha), who helped with various quotations and booking. The hotel was sold out and unavailable, which the hotel sales agent communicated to MakeMyTrip on the next day 22nd Dec morning itself. MakeMyTrip missed the communication from the hotel and didn't let us know on the same. As a result we were denied check-in, after arriving at the resort on 25th Dec evening 6:00 pm. We then reached out to the assigned Relationship Officer (namely Vijayalakshmi), who then in coordination with MakeMyTrip backend team took 2 hours to book another hotel (Hill View), but a 3 star one. Next day we need to check out from there too, and after follow-up again with Vijayalakshmi, the next 2 star hotel (Emerald Inn) was booked.

I planned for an holiday to Andaman for my family from 13th to 18th January 2021. The package comes with fixed flight and hotels etc. I probably booked on 5th Dec (not sure on date) and paid 30k while booking and another 30k on 16th Dec 2020 as per MMT payment schedule. Balance 70k on 3rd Jan 2021. On 25th I received an message from airlines that the flight on 13th Jan is cancelled. MMT is responsible to arrange the alternative flight because MMT gave me an package which I agreed but MMT is asking me to pay an additional 10k for alternative flight that too in odd hours flight which am not comfortable. So I asked them to cancel but MMT is deducting 30k as cancellation policy, I don't know what part is my mistake. I feel like cheated by MMT. Why should I pay 30k, I asked MMT to cancel the booking and credit the funds in wallet so that I can use the funds for hotel booking on alternative location on same period.

I’ve been using MakeMyTrip for past many years and probably it’s my last time. I booked my tickets and found some error at the last page however money has been deducted from my bank account, have received few messages from the airline (SpiceJet) to complete your booking, when tried to speak Makemytrip no response and money deducted from the phone provider, again checking with SpiceJet what to complete ?. Highly pathetic service and would not recommend anyone to use them as if you are stuck then only god can save you but makemytrip.