MakeMyTrip.com

Next on 3rd May we get a call from our relationship manager informing us that since our flight won't fly we will have to rebook ourself on a different airline by paying another 75k for flight. Which was a shocker as we had already paid our 1st installment of RS 23000 and now they are demanding extra 75000 over and above our package of 2.28lac.

However we tried and convince our mmt relationship manager that since this was not our fault and it's beyond anyone's control can mmt book us on another flight within our promised package?? To which she replied mmt will not take any responsibility and the only option is to either pay the balance amount or cancel the trip by paying 15k as penalty. We asked them as to why the deduction of 15k as it's not our fault and it's the airline which has got bankrupt so why penalise the passenger??

To this our relationship manager replied that MMT has paid the various vendors Rs.1000 amount as booking token in order to confirm our package. In reply to this we asked her to provide us the bifurcation of all the vendors they have paid. We also asked her for PNR no of the flight which they said they have booked for us. She replied in negative and told us blank NO she cannot share the details. When we told her to book us on an alternative flight within our cost for that too she said NO. When we resonated with her that since we are cancelling our trip due to flight error so kindly hold back the token paid to the airlines and refund the rest of the amount at least and provide us the flight charges once they get the refund from the airline that too she did not agree.

Now we could not cancel the trip as we will lose the entire money of 23k and if we take the trip we pay extra 75 to 80k over and above 2.28lac and even after that there was no confirmation for our trip whether there will be any more problem or not?? As days kept passing we kept requesting MMT for cancellation and initiating our refund. However all our requests fell on deaf ears. Our relationship manager did not even sympathise with us and all the time kept asking for balance payment. As she wanted us to pay the money come what may. All this while the MMT manager and her team mates kept pressuring us to release the next payment without giving us any confirmation for our trip.

Our package had a date of 10th May 2023 that if we cancel on or before 10th may 2023 we will get 8k as refund after deducting 15k as penalty from the Rs23000 which we paid as 1st installment. We kept sending them mails from 9th may 2023 left right and centre to cancel our package and MMT relationship manager and her senior Sonali only kept mailing us to write "'We want to cancel our trip' and do not write any of your problems or request for refund, only then we will accept your cancellation otherwise the entire money paid by you will be forfeited."

We declined to write what they wanted us to write and told them to accept our mail as an official request for cancellation of our package. We did not wanted to cancel our trip but MMT did not leave any stone unturned and made sure we either cancel or pay up the balance amount. They even confirmed us over the phone that they had just blocked our package by paying 1000 to each vendor and not actually paid them the entire amount. So it was not difficult for MMT to deduct just the airline cost of 3k and refund the remaining amount as they deal with their vendors on a daily basis.

Our trip has been cancelled finally by MMT but they have not issued us a refund. We want to alert everyone booking their holiday packages from MMT by looking at Alia and Ranveer ** but the reality is MMT does not care about its customers and only cares about the money that the customer has to go pay to MMT. In all this fiasco none of the employees of MMT ever sympathise with our situation all they cared about was their balance payment to be paid at the earliest. Not a single apology from any of their employees even after explaining them our situation a million times over the call.

Our next step will be to file for a consumer complaint against MMT in order to get our full refund and compensation for the mental harassment that MMT gave us. Instead of enjoying our Kashmir trip we are now made to run from pillar to post to get our refund. Avoid MMT at all cost unless you belong to a bigger goon family than MMT....

They are suggesting us to book refundable flight separately for this trip so as if some cancellation happen we can go via flights we have booked. Currently the minimum charges for returnable flight 21st - 29th May is 55000/ or more than this. Now tell me after paying 1.13 Lakh they expect us to spend another 55K. MMT we do also have our budget, when we cannot afford this amount we would like to cancel our trip. So please help us to cancel our trip, or get us the Air transfer.

This review is written for all those people who is planning their trip through MMT, please do not go with this cheat site. If they does not help you in giving alternatives it's better to book the same trip through local vendor. The other vendors have given alternatives to their customer by providing alternative flight or arranging another destination trip. We are flexible with everything but common give us the option. Please please never choose MMT for your trips, if there is any issue this team is not going to help you.

1. Inappropriate Stay: All 4 nights stay were planned in houseboat which was very far from Ghat and it was risky in case of emergency because there is no ground connectivity/ zero activities on boat. We had huge dependency on Shikara. Instead Tour Manager should have planned 1/2 nights on Houseboats and rest on hotels where we could have moved outside on street side food options.

2. Poorly Planned Flight Itineraries: I missed my connecting flight from Delhi to Udaipur because the flight was rescheduled. MMT tour manager should have take care of my flight rescheduled since the travel was included in package. I reached out to MMT Relationship Manager Ms. ** and she suggested to reach out to MMT Onground staff. I tried contacting MMT Onground IVR but could not connect to customer support executive because of error in their IVR system. Despite of entering correct booking ID my call was not getting connected. I literal begged to MMT Relationship Manager but still she insisted to wait until I hear back from MMT Support. We all were badly tired after spending hectic journey and we were desperate to reach home to relax.

But MMT support didn’t call me back for over 1.5 hours hence I decided to talk to carrier which I missed and I requested them to help me with another flight which they agreed to a lot next day flight. That means I had to stay unnecessarily at Delhi. Until then I still didn’t received call back from MMT support. My father in law being diabetic I had to take him to hotel and my kid was irritated too since we were left mercilessly at Delhi Airport with no clue because we haven’t got any support from MMT. It was very painful situation for me because I was helpless. Finally I decided to book a hotel near by airport and stay for a night to travel back to Udaipur next day. My entire schedule got disturbed because I supposed to join office the other day. After 3/4 hours I got a call from support to apologize but resolution outcome. We were again left helplessly with no resolution and reimbursement.

Overall me and my family had very bad experience and pathetic support from MMT. MMT spoiled my family vacation and my hard earned money was wasted. Being from service industry it’s very hard to save such a big amount of 2.4 lakhs INR just to fulfill family wish and travel company like MMT cheat us by leaving us helpless. I will never ever planned my holiday package with MMT and raise general awareness by spreading my worst experience with them.

MMT had looted has. We were 2 families, we booked 2 rooms as MMT was aware that we were having kids with us then how can they give us such low standard hotels when we are paying for that. MMT are much aware of hotel condition before booking. They want only business, they don't care about customer problem. Nor a single call I received from MMT in my whole stay, it was a 14 days stay. Please help to get my refund.

Users who are having 2 button mouse would never be able to know there are rules and regulations hidden to the bottom of screen due to which you would not be allowed entry to hotel. You are HIDING THE IMPORTANT INFORMATION from customers while the time of booking and CHEATING customers. Attached all the screen shots taken from website which doesn't talk about "Local IDs are not allowed". There is no mention of local Id's under important instructions. MMT gives a pathetic user experience and Treebo goes hand in hand with them to loot customers' money.

All over the world retention of client is important for business ...best customer service brings business and prosperity..so we have huge amount on marketing and surveys but unfortunately Make Trip is done with it and they think to take their loyal customer for granted as they are now brand in the market!!! I am no more interested in this brand and they lost me forever as I was more than a decade their loyal customer!!!