MakeMyTrip.com

Recently on 10th Aug 2018 while booking a flight from Mangalore to Hyderabad because of some process error my tickets were not confirmed, but my money has been debited from my account - 13,301. When checked with customer care, they said that my money will be credited within 3 working days, and it's been more than a week but my money is not credited. While trying to check with customer care there is no proper response. I'm not finding a proper contact to raise a complaint against MakeMyTrip. Pls help me.

I booked cab for 15th Aug 2 weeks before. 2 hours before the leaving time I got cab and driver's details. My leaving time was 10.00 AM. At 11.00 AM until almost for 30 mins I was calling this driver but no response. Later, I called MakeMyTrip to check and they said they will call back in 10 mins. Later after 10 mins I called them on which they said my cab got cancelled and they cannot find any other cab. Had a big argument with a guy named Shubham but of no use. They stuck to being sorry for last moment cancellation and I was the victim of their sorry. Last moment luckily I got Ola Rentals which saved my trip. Please do not ever book cabs from MakeMyTrip. Please pass on this message to others also.

This is to notify that MakeMyTrip is a business with low customer cognizance and empathy, worst quality of customer service experience. I had recently booked a family trip to Kerela, India with the booking id - **. Kerela is flood hit and on red alert and I am scared to travel there with my family, I had a limited time of which I wanted to travel and my dates were fixed.

I would like to lodge a complaint against MakeMyTrip website android app. I tried to book a flight from Delhi to Singapore and it showed me rs 61766 will be charged on your credit card at the time of payment and entering otp for 3 flight tickets for my family. However it charged rs 65766 after the payment was successful, now they are saying we cannot do anything about it as this is the charge showing to them.

I had booked holiday package with MMT to Gangtok-Lachung-Darjeeling from 2nd June for four members of my family. Upon reaching Gangtok I found that my hotel booking at Gangtok was cancelled by MMT as a result of some miscommunication amongst MMT staff. Myself and family was made to wait at hotel reception for 2 hours. There was no help coming from MMT tour coordinators, despite numerous phone calls to them. It was horrifying experience to my family members that too in an unknown place. In the end I had to take my own initiative to find alternate hotel room during a busy season. Upon my return back I claimed refund for hotel charges and MMT refused to give me the refund for hotel charges.

I booked Ramada Plaza Agra on 2 July through MMT, I had taken a twin bedroom since we had two children with us. I called up MMT and asked them to put an extra bed request for the same booking, the executive who picked the phone sounded very courteous and he said that let him talk to the hotel, after confirming with the hotel he said that they have agreed to put an extra bed without any cost in the room. I was relaxed.

I was searching a Sea Breeze Resort in AP. There was a link below the search of MakeMyTrip. After clicking and booking I realised it was the wrong address booked within 10 mins after booking. After calling and MakeMyTrip says it cannot help. My money of 2700 was lost. MakeMyTrip is worst customer care. Will never book with them again. They don't want to rectify the problem and just think of their money.

The customer care services are not doing anything for you. They are totally helpless for us. They know only deduction. Very poor service they provide. Their charges are very high than any other sites. They only make us fool.

I booked an international holiday package using my SBI debit card because I was told that I would be eligible for 10% cashback since my booking was above 1 lakh. But now they are blaming the bank for rejecting it. As per bank there was no amount requested to be forwarded to my account. Neither was SBI card department aware of any such cashback when I enquired on their helpline. Please do not use it for your trips. Absolutely worthless!

I did my hotel booking on MMT for October, but got the confirmation for July. Immediately spoke with the customer care and they told technical issue. Then told not able to contact the hotel authorities. Every time they use to keep me on hold when I am reaching them. Pathetic customer care, I am raising the issue but they are closing the case without talking to me. Paid almost ₹10,771. Fraud company everyone aware of this. Reference ID:[**] . Mani **, close my issue without talking to me. Aishwarya **, didn't solve my problem but marked as a solved.

After reaching Hannover, we hired a cab for the address mentioned in the Booking Details (PFA 1). While reaching to Gottinger Chaussee, we were just unable to find the "3012" apartment. After an hour we were stupefied and astounded to know that there is NO APARTMENT with 3012!! After pulling ourselves together we decided to go back to railway station and ask someone for help. Over there, the DB Kiosk came to our rescue out of this mind numbing shock to us. They spent some time and finally found the actual name and number of the owner of the apartment. They called the owner and asked for the address and finally got the correct address.

Our return tickets from Frankfurt to India were wrongly cancelled without informing us or even consulting the flight company Fly Emirates to know the reason of why we didn't board the flight. Mind you that it is mandatory for MakeMyTrip to consult the concerned Airport before updating the status/reason of the flyer to boarding the flight. If they would have consulted the Airport then nothing of this had happened and our return ticket would be smooth without having to pay any NO SHOW charges. Now the airport updated the status to OFFLOAD of two (out of three) members of our trip. But MakeMyTrip marked it as NO SHOW. This caused all the issues making our return trip a dreadful nightmare. NO SHOW at Ahmedabad caused our return tickets to be SUSPENDED from Frankfurt.

Need to wait hours together for resolving issues with regards to cancellation. App features are very dissatisfactory where we don't even see booked history of tickets. Don't dare to use MakeMyTrip ever in your life. Uninstall and forget that there exists something called MakeMyTrip in life.

I stayed at Golden Tulip booking id: ** as assured hotel by MakeMyTrip and if my problem is not solved in 60 minute then they will return back my money but I had very with makemytrip and hotel. First when I had booked deluxe room with king size with makemytrip but instead of king size I was provided twin sharing room but when called makemytrip hotline no messages send by makemytrip states that “Your Hotel Golden Tulip Hotel Amritsar Suites is covered under MMT Assured Guarantee. You can call Hotline 18001028747 in case of any issue. Resolution within 60 minutes or Money Back.” After calling this no. I was assured that my problem of king will be solved in half an hour but after calling many times nothing happened and secondly the assured hotel doesn’t have wifi working as their server was down and breakfast was worsened than my life.

I have booked cab for 11th June-18 7 AM. Before three days, MakeMyTrip has shared booking ID and e-ticket which state clearly that before two hour of my ride, cab and driver contact no. were shared but till 6 AM I didn't receive any message or mail with such detail, I called on customer care but no executive reverted me, a radio repeating that, "Your call is important for us. Be online." So by having consider it tentative, I have booked cab with other vendor with expensive price as I was booking on immediate basis, but at 7 am driver called me from MakeMyTrip.

Worst services ever! Seriously worst! The driver was so annoying and rude and literally he didn't know how to drive and he blamed us for every potholes and traffic just because he was unable to tackle the traffic! The driver name is Alol ** or Hariom as he had two names for company and for customers car number was ** SWIFT DZIRE! The booking was done for 8 days Manali Kasol and Dharamshala and the very second day driver refused to take us even at the paragliding site. He said he would only take us till mall road Manali and drop at hotel. That's it!

WORST CAB SERVICE MAKEMYTRIP (we booked round trip Delhi to Manali). MakeMyTrip arranges cab services from different VENDORS, and doesn't has its own cab services. We booked a cab for 8 days, round trip from Delhi to Manali. The TERMS AND CONDITIONS, are not conveyed properly to the vendors. There are extra night charges of rs.250/night, if we use the cab POST 9 PM TO 6 AM, but the driver asked for all 8 nights charge, even when he was sleeping and not driving. MakeMyTrip FOOLS YOU, they gave us a package of 2000 km in rs.17064, rs8.5/km, I confirmed with MR. ** (one of the employ in MakeMyTrip cab customer care) if we could go from Delhi to Manali to Kasol and then back to Delhi, he said he has confirmed from the vendor AHA TAXIS, and yes we can go to Kasol. But when time came, the driver refused to go Kasol saying the cab is booked from Delhi to Manali and he will not go outside Manali.

Starting off...June 2016, I cancelled 4 tickets, Mumbai to Goa and back. For which I haven’t yet received a refund of 15000/-rupees! Fraud company. 2018, foolishly, thought they improved and tried booking into flights from Mumbai to Bangkok. Duped again of almost a lakh and yet again tickets aren’t booked! They claim to have automatically sent the amount for refund on 5th June. Apparently! Been receiving emails from them stating the same. Today, on 8th June, received an intimation from my bank, that the money has been claimed! And sadly, my tickets haven’t been booked!

Recently I travelled to Hyderabad from Pune with my girlfriend, we had already book a room at Hotel Sandhya, Lakdi Ka Pul for 2 days, upon reaching there we have been refused to stay at the hotel saying unmarried couples are not allowed, however it wasn't mentioned anywhere on the MMT website. Hotel manager asked us to talk to MMT customer service, upon calling them multiple times, MMT representative was putting our call on hold for hours and it took them 3 hours to call me back and we were standing on busy street by this time, at the end representative simply apologies and initiated the refund which I didn't get until date.

I’ve booked Cab under SUV category from Nizamuddin railway station to Manali. They were promising Innova/XYLO, or similar SUVs. But when we reached station they sent Honda Mobilio (compact mini van-MPV) and that too was not in good condition. When I called to complain about the issue then they said, "Sorry we can’t do anything. It is not our fault and we won’t change the car at any cost." I didn’t expected this kind of behaviour from MMT. The other Local Cab service provider were providing INNOVA at 8500, but I booked MMT cab with high expectation with more cost, but they failed at very first. I am highly disappointed with my 1st experience of cab booking with MMT. I will raise this issue forward, and I won’t recommend MMT cab booking to any of my contact.

Recently I booked a ticket for myself and my wife who are both senior citizens. The airlines is Air India which offers senior citizen concession fares. But, MakeMyTrip.com did not give us the concessions and are telling that it is their policy. Not only this but also in international ticket booking they have cheated me.

I had booked a bus ticket through MakeMyTrip on 23rd May-18 which I want to cancel, but unfortunately the same is not visible under "Trip" section. Tried numerous times to contact their customer care, but no one picked up my call. Finally I sent them mail to cancel my booking, but not received any response. They are simply cheating consumers, don't book through their website.

Very very very bad service, I booked one room for three guests at Red Fox Hotel Chandigarh for 25/5/18 on 24/5/18, but by mistake room was booked for 24/5/18 in spite of 25/5/18. I realized about the fact within 10 minutes of booking and requesting many times to MakeMyTrip support holding phone for hours continuously in waiting but no response from support, called the hotel about the fact immediately, they said contact the MakeMyTrip.

I booked a cab service through app and was fully charged straight away. I got no confirmation. I would not get through on phone calls as without ref number it won’t allow, wasted hours online trying to mail support team, making calls no joy. The trip was early morning the next day so could not even rebook until the morning just in case the confirmation turned up, called in the morning offices closed, then had to call as a new booking inquiry to get through.

Booking foreign trip with MMT will be horrible experience. Please do not think of booking any trip trip with MakeMyTrip. Executives are inexperienced, not knowing what they are quoting for. It was nightmare to book Thailand trip with MMT. I booked land to land trip from Phuket to Phuket for my family of 4 members. It was completely unorganized. Only accommodation was good, which you can book yourself better than MMT. Local trips were wrongly arranged. Two days were wasted in only for 2 hours travel per day. Accommodation was 4 stars and local trips were 3rd class.

I am very upset with MMT Cab services. I will suggest never to take Cab services of MMT. Lot of hidden charges and they tell you on last moment. For e.g Road Tax, Road tax they collect from us for no reason. When I enter into another state, government of Karnataka clearly told, Road tax has to be paid by Car owner and it is Yearly charges. MMT cab services and collected from us and made us fool. There are lot of hidden charges such as driver charges etc. etc. I have bad experience with MMT, even what I booked and asked for never got it. Bad Journey.

That from the date of enrollment in the MMT Double Black scheme... I have not seen any benefits of enrollment. Instead the Application has stopped to show the hotel rooms for non-refundable prices (because the tariff (price) of non refundable rooms are less than refundable rooms) which in the terms and conditions of the scheme is specifically mentions that the scheme includes the non-refundable domestic hotel bookings and domestic flight bookings... THEY HAVE INTENTIONALLY FRAUD CUSTOMERS.

I had booked an air ticket through makemytrip.com, in GOAir Flight from New Delhi to Lucknow, to travel on 23 Apr 2018. The PNR/Booking reference was **. I cancelled the ticket directly from the airlines on 21 Apr. They indicated a refund of Rs 914.00. However, since the refund was not credited to my account, I contacted the airlines, which told me that the refund has been sent to makemytrip.com and they should be contacted.

We had booked two tickets (flight and hotel) via MakeMyTrip to visit Amritsar. One of the names it was booked for was stated as Ram **... the actual name is Ramnarain **. Upon realizing this we contacted the agent at MakeMyTrip who completely washed his hands off and we were told to contact the airlines directly. When we contacted the airlines to make a change we were told to contact our agent and that the agent should be able to change it.

On reading about waiting charges in the rules I had contacted the helpline in advance that in case my flight is delayed what will be the case. I was assured that in case of flight delays if I inform the driver beforehand they won't charge for waiting. And our flight was delayed by 2 hours and now the driver is charging RS. 240. For waiting. Then since now we would reach after 9 pm the driver will charge additional 250 for night. And he is asking for additional 150 for airport entry. This is the worst cab experience ever. It really needs to be checked. I advise not to waste money in booking cabs with MMT.