MakeMyTrip Reviews

  • 4,698,948 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About MakeMyTrip

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

MakeMyTrip has facilitated online travel booking and planning. Founded in 2000, the platform offers a range of services, including flights, hotels, holiday packages and car rentals.

Pros
  • Quick resolution of booking issues
  • Affordable flight options available
  • User-friendly online booking platform
Cons
  • Poor communication from customer service
  • Delayed refunds for cancellations
  • Inconsistent information from agents

Shop with confidence

Compare with top companies

MakeMyTrip Reviews

Filter by Rating

  • (11)
  • (7)
  • (3)
  • (25)
  • (845)

Popular Mentions

    How do I know I can trust these reviews about MakeMyTrip?
    • 4,698,948 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about MakeMyTrip?
    • 4,698,948 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Sales & Marketing

    Reviewed July 10, 2025

    MakeMy Trip is just a bunch of scammers masquerading as a professionally run company. The policies are deliberately designed to confuse and trap customers, with little to no regard for fairness or basic consumer rights. It's more of a well-organised scam. If you value your time, money and peace of mind, book directly with the airlines, hotels or verified service providers. A company that profits by misleading customers does not deserve your business.

    Thanks for your vote!
    Customer Service

    Reviewed July 9, 2025

    When I called MakeMyTrip They did not give proper information on the connections, bag transfer and boarding pass. Customer service not helpful. Had to get boarding pass in Istanbul and had only 1 hour for connecting flight.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Travel Agencies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Reviewed June 19, 2025

      booking ID: **. Falsely promised 3 times refund with so many conditions you can't fulfill. I didn't even get full one time refund. Surprise to know Makemytrip is adopting such fraudulent ways to make money. Cheating to the fullest extent. With the malicious intention of cheating & deceit, you have fooled me. Not even given one time refund.

      Thanks for your vote!

      Reviewed May 15, 2025

      Very bad experience- booked Forex on April 28, 2025 and they promised lower rates for a particular amount - what they did is, they put the amount in Their wallet which has an expiry date and can only be used on MakeMyTrip. Request them to put it back in my bank account.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed May 10, 2025

      This is review of MakeMyTrip (MMT) “Explore Nepal with Luxury Stay,” 5N/6d day trip from March 23-28, 2025. Do not ever use MMT, they are Rip-offs, Fraud and liars, no customer service after payment. MMT representatives are always very hard to reach, lie, promise but never call back and make themselves unavailable leaving you to hang and dry. I booked my trip with MMT and paid for it in full (Rs. 1,94,323) on March 3, 2025. After traveling to Delhi on March 20 to fly to Nepal, I still had not received airline vouchers. When I contacted the MMT agent, Arpit **, informed me that I had to pay another Rs 56,000 (later reduced to Rs 38,000) because Nepal is charging some extra tax?

      He said he had made an error in not informing me about it when I purchased the trip. I was told if I don’t pay MMT will cancel my trip and that the trip was non-cancellable and non-refundable, (and then made himself unavailable for the next many hours). I had no choice but to pay another Rs 38,000 to avoid losing Rs. 1,943,233 already paid. In the next leg of the trip, we flew from Kathmandu to Pokhara with an itinerary that included Sightseeing in Phewa Lake on that day. But the car driver informed me that no plan is included for that day, and I will be picked up next day.

      After many attempts to call MMT (Arpit **) when I connected with him, he said he will talk to his team and call me back. However, he then totally disappeared, never called me back and I could not get in touch with him. In MMT holiday packages, the scheduled air flights are the “Cheapest” available which may require you to wait long hours (6-12 hours) at the airport even though interim flights are available.

      Thanks for your vote!
      Customer Service

      Reviewed April 19, 2025

      Stay away from Indian thieves. Don't call them because they steal your money. I wanted to change my flight which cost 300 so I called them (two calls). I found out that the calls costed more than 500. Liars and thieves.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed April 16, 2025

      I haven’t been able to sleep for the past two nights—not just because of a travel issue, but because of the kind of customer service your team provides. This isn’t just poor service, it borders on harassment. Booking through your platform has been the biggest mistake I’ve made in recent times. I’ve sent 60+ emails over the past month and waited on call for over 6 hours this morning trying to connect with your Visa assistance team—only to be disconnected without any response.

      I work in customer service myself and have been in the industry for 8+ years. I’ve seen escalations, I’ve handled tough cases, but I’ve never seen a customer support system as broken and unresponsive as yours. What’s worse—I’ve now had to spend an additional ₹30,000 outside of your platform just to get the service done, because I have a flight in less than 48 hours. This entire experience has been exhausting, stressful, and incredibly disappointing.

      Even after raising the issue on Twitter and being asked for booking details, your team went silent again. This level of negligence is not just frustrating—it’s emotionally draining. I’m sharing this publicly because nothing else seems to work with your team. I sincerely hope to get a response now and that no one else has to go through this experience. Do better. #CustomerExperience #MakeMyTrip #CustomerServiceFail #TravelNightmare #AccountabilityMatters

      Thanks for your vote!
      Punctuality & SpeedStaff

      Reviewed Feb. 22, 2025

      Not a good experience with booking with MMT, from start to finish there were issues with staffing, hotels, meals, transportations and guides. I booked 5 days spiritual journey for Kumbh Mela (Prayagraj), Varanasi & Ayodhya. They will promise everything but did not deliver. MMT would not even refund anything. They cancelled VIP tickets, the car service that was booked was not available to take me to destinations within time and I had to change car midway due to car incident and driver. Also I was in contact with MMT support staff that did not help or provide any resolutions. They will just make excuses and ignore you. My friends wanted to make reservations with MMT, and I gave them my experience and they booked somewhere else. Hotel stay in Kashi/Varanasi was third class.. Had disgusting stains and dirty without any meals. Stay away from MMT.

      Thanks for your vote!
      Customer Service

      Reviewed Feb. 21, 2025

      I had worst experience when it comes to refund. My flight was rescheduled from airline side and I never got refund. I'm following up from 2 months, now they have closed my ticket. Whom to contact? Please get back to me

      Thanks for your vote!
      Customer Service

      Reviewed Feb. 19, 2025

      I am extremely frustrated with the lack of response regarding my refund request. Despite multiple follow-up emails to Mr. Rakesh Yadav, the VP of Customer Experience, I have received no replies. It seems that when it comes to full refund cases, they completely ignore the issue. I would not recommend this service based on my experience.

      Thanks for your vote!
      Loading more reviews...

      MakeMyTrip Company Information

      Company Name:
      MakeMyTrip
      Website:
      www.makemytrip.com