MakeMyTrip.com Reviews

One of the worst experience has with the booking. Baggage allowance was stating 30 kg and airline allowance was 20kg. Clear method of charging exorbitant baggage charges and making money. As per MakeMyTrip, you must pay the charges and wait for waiver, God knows whether it happens and no compensation if you throw out your stuffs if you wanted to avoid charges. Don't make my trip anymore. Sorry.

This site is a fraud. They work with hotels and take full payment of the booking and then the hotel you booked refuse the check in as you don't provide an ID for a minor child. The hotels booked through them don't have pay on arrival facility. They split the money with the hotel for the amount paid and the customer suffers. Strongly recommend not to use this site. There are no zero star ratings otherwise I would have given them.

A horrible company and worst service experienced. They have no empathy for customers and short of understanding the request. I been chasing them for 2 weeks now on my request. Pay. PLEASE DO NOT USE MAKEMYTRIP. Pay a little extra to book directly with the airlines. It will make your journey much more stress free. I would not give them even a 1. My father was in the ICU and had booked through this portal on emergency. It was a bad move…

MakeMyTrip is an untrustworthy website. They fail to respond to inquiries, lack a chat facility, and don’t provide email support. Their customer service is non-existent, wasting valuable time. Additionally, they engage in deceptive practices, refusing refunds. I strongly advise others not to use MakeMyTrip due to their dishonest behavior

MakeMyTrip is a fraudulent site. They never answered. They don’t have a chat facility. They don’t have any email. They never get back to you. They waste a lot of your time. They cheat money. They never refund. I am going to be complaining these guys in court how much time they wasted me. I’m telling all people never use MakeMyTrip. They're big cheaters.

Your employee Omkar ** first asked 18585INR for the date change which I paid for. Then after an hour he aksed for another 7000INR which was unprofessional as this information should have been provided in first go only but I paid this amount as well and he confirmed me over the call that within 5-6 hours I will receive my new ressiued e-ticket. After giving confirmation over the call about receiving my date change e-ticket, Omkar then mailed me informing that 14190INR will be charged extra.

A very bad site. Disregarding customers’ time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word.

One of the worst ever portal and company to book my ticket. They took my money I paid to make my trip and now they are saying they are not responsible if airline cancel ticket, customer care agent says, "We just book tickets and doesn’t provide any service to the customer, we cannot refund your tickets as the airline cancel your ticket, we are not responsible." What kind of provider MakeMyTrip. I tried to reach higher management but still no reply. They said, "We will not refund", very bad and worst service provider, make my trip played with the emotions of the customers and they will ruin customer vacation and make my trip will ask customer to cancel and then they will not refund your money, it’s a scam going on like this. They are earning money from customers, very bad service?

Make my trip is the worst airline booking company I have ever dealt with. Convenience fee is added without telling or showing anything until submitting booking. You will lose 40% even if it is a refundable ticket. Book directly with airline, that is 30% cheaper than booking any travel sites.

Please do not book anything from Make My Trip, they are big thief, they eat my flight ticket. I cancel my ticket on 30 of Oct 2023 till to date they are saying it will come, give me statement, next 24 hours it’s will come. All the customer service agent are useless, no one take care. Even there is no proper reply they do. Care between this Period I talk many agent like Subhajith, Rahul, Masuque, Sayantani and few more, nobody have gets to deal the guest. They have only one excuse that after 48 hrs it’s will come back.