MakeMyTrip Reviews

Another important concern is that the package carried a strict non-refundable/high cancellation deduction policy, and almost the entire payment had to be made upfront in one go. Due to this, when the accommodations and arrangements were suddenly revised merely two days before departure, we practically had no reasonable option left to cancel or make alternate arrangements despite our dissatisfaction. However, merely few days before departure, multiple hotels were suddenly changed and several replacements appeared significantly inferior compared to the originally confirmed properties. This was especially disappointing because repeated assurances regarding hotel quality and arrangements had already been provided by MakeMyTrip representatives during the coordination process.

Some of the originally promised premium-category hotels were replaced with noticeably lower-category accommodations. While operational changes can happen in travel, the replacements did not feel reasonably equivalent to what was initially promised and confirmed, particularly considering that the trip involved senior citizen passengers. Further, despite breakfast and dinner being included in the package, at several locations passengers had to leave hotels around 3–4 AM and no breakfast or packed meal arrangement was provided. Travelers had to bear these expenses personally, which became even more inconvenient for elderly passengers.

Another major concern was the lack of transparency regarding operational handling during the journey, as much of the ground coordination appeared to be managed through another operator, which was never clearly communicated during booking. Despite repeatedly raising concerns with customer care and multiple representatives, the final compensation offered by MakeMyTrip was only Rs. 2400 against a package value of approximately Rs. 2.44 Lakhs, and even that amount has still not been credited to my account till date.

The issue is not merely about monetary compensation, but about the significant mismatch between the package promised and the services actually delivered. I sincerely hope MakeMyTrip improves transparency, accountability, and customer handling for premium pilgrimage packages in the future. Travelers planning Char Dham bookings should carefully verify all arrangements and preserve every communication/document properly.

I have sent emails, tracked the refund multiple times, and tried every possible communication channel, but MakeMyTrip appears more interested in avoiding customers than resolving genuine issues. Holding customers’ money for months after an airline cancellation is highly irresponsible and reflects very poorly on the company’s service standards and grievance handling system. Travelers should think carefully before booking through MakeMyTrip, especially if they expect reliable customer support during emergencies or cancellations.

End up with nowhere to go, you are either forced to book or cancel. They have some compliance team, which is more useless because they will not respond at all. I was forced to cancel and beared a loss of 6800/- as giving further 41k, for some stupid itinerary doesn't make sense. But this coordination with backend with no support and with everything customer only to blame brings utter frustration. Flight, hotel booking is still OK, but holiday package is worst and is a huge scam.

The included activities were also very disappointing. Most were basic roadside sightseeing stops that you could easily do on your own. On top of that, you still have to pay for entry tickets separately. These are low-cost activities, but you end up paying significantly more through MMT. The itinerary itself is padded with repetitive items just to make it look more comprehensive. For example, mentioning AC Sedan pickup and sightseeing every single day does not add any real value since the car is already booked for the entire trip. Overall, this was a very poor experience. I would strongly recommend avoiding MMT for any vacation packages. You are better off working with a reliable local tour operator, saving money, and having much better control over your experience. I wish I can give zero star.