MakeMyTrip.com

Make My Trip people are pathetic, they have worst service ever. I have been calling for past 3 hours and everytime they dodge my call and keep asking me call back. They done even ready to listen to my complaints. I booked tickets today morning and did payment from my debit card, amount was debited but ticket was not generated. I don't have any reference code for the tickets but amount have been debited. I am trying to call and talk to the customer care but none of them are responsible enough to solve my issue. Make my trip has become a fraud company and stealing money.

Make My Trip people are pathetic. I booked a flight through them 2 months ago that got cancelled by the operator SpiceJet. I asked for refund, they initiated at that very moment, however it's been 2 months Make My Trip is keeping my money and not refunding... Whenever I call them, they say, "You will get in 48 hours." They are liars, I am going to file complaint against them.

I booked a cab from Ahmedabad junction railway station to Gandhidham, the pickup time was 1:30. The driver...Bhargav **..phone number ** a total crook took note of our 7 baggages...Only one of which was large baggage and 6 small ones could have easily fit in the back of the ertiga...He made us wait beyond 1:30 For some bogus confirmation from his boss...He knew that I will not get cancelation refund if I cancel post 1:30. He refused me..My wife and kids entry into his cab...We were made to stand outside for 10 mins km sweltering heat!!! And as soon as the clock struck 1:30....He denied us the cab!!!! Bogus culture and no help provided by make my trip at all!!!! They just stuck to the 3 baggage limit excuse and they didn't even refund my booking amount INR 1100!!! NEVER NEVER NEVER opt for Make My Trip...Worst ever org ethos!! I will fight tooth and nail to get my money back!!!

Visa has been a part of my package since day 1. Initially I booked holiday package and planned for Dubai, due to your carelessness and irresponsible behavior the glitch is in their system first three days I didn't shown trip after a complaint trip was showed but visa didn't shown and I call customer care and they say visa is coming in 2-3 days and visa not coming in. And in last day of my flight they say visa is not a part of your package and after the complaint I say my plan has to be delayed then I have assured of not paying a single amount over it for extending my dates, and if tickets have to be cancelled my whole paid amount should be reimbursed respectively, and they didn't respond properly. They are totally a fraud site. Do not buy anything from them. My booking Id is **

Don’t trust MMT on their assurance that your RTPCR test would be done prior to the flight. Make your own bookings on Medibird or Max or any other lab.

MMT assures that they will get the test done through Dr Lal or SRL. I ticked the call back option of the labs at the time of booking my flight through MMT, talked to a MMT representative (after a super long wait on the phone) and was assured a call back by BOTH the labs. Neither called. MMT assures that both the labs give the RTPCR test reports within 12 hours. A call to the labs will prove that both of them take about 24 hours! Why assure if you can’t deliver?

Advice to MMTC...DON'T TRY WHAT YOU CAN NOT DO... You guys are good with hotels and airlines, stick to it... innovate and work for customer delight... but when it comes to the Cab, I experienced one of the most pathetic from MakeMyTrip in recent times. List of issues that I faced with the cab I took from them this morning.

Makemytrip helped me buy a round-trip ticket for my friend from Delhi to Pune. We had to cancel the reservation due to unforeseen circumstances. After that, I contacted a customer service representative via the customer service hotline to do the same. Initially, they stated that they would repay us rupees 5549 in exchange for our 9700. However, someone else took up the phone and provided further information. Due to a technical difficulty with my phone, I emailed them and requested that they call my friend directly. They didn't provide him all of the details concerning the return at the moment, and instead stated, "Can we cancel your tickets as discussed?" He confirmed to annul that, keeping in mind the 5549 rupee reimbursement.

I have been using MakeMyTrip for almost 12 years for all flight, hotel and holiday package bookings. And If I am taking my time to write below detailed review, readers would understand the deterioated customer committment from MakeMyTrip over the years ending with the last experience that I am detailing below. I have booked Andaman holiday package on March. All selections were premium and Salesperson (Teena from the screenshots) was super Supportive. For the island transfers, I checked with the MMT vendor Makruz and found that they have royal class seats (8 in total, in a separate cabin).

Most terrible, awful customer service experience ever in my life …MMT is the most fraudulent company…Please check carefully & untick the already ticked travel insurance option. You all are real rogues. They attached a travel care insurance policy along with booking of a international flight and charged ₹975/- & did not deliver the policy with Covid cover which is mandatory these days for international travel. And on contacting them (which was so very difficult) they asked to send the details for reissue of the policy but did not reissue the correct policy till the date of travel & I had to spend another ₹1400/- to buy a new travel policy.

I wish I could give 0 stars. They changed flight time to Chandigarh at last moment and car to Manali takes 8 hours so it does not make sense to spend whole night in car, see Manali in 1 day and then come back again next day, spending 38000 for such waste. They were not even willing to give full refund or reschedule trip. it was my first gift to my retired parents, and MMT made it the worst experience ever.