Consumer Complaints and Reviews
I agree with all the reviews before mine, and I wish I had read them before trusting Makemytrip. I had a similar problem with the site. I had booked a ticket from MMT on a Spicejet flight from Calcutta to Guwahati on 21 Dec 2016, and the flight timing was preponed by 5 hours (when I booked flight was supposed to leave at 6:20 PM, it was preponed to 1:20 PM). SpiceJet informed MMT about this changed time, and MMT failed to inform me at all: no email, no phone calls, no message, nothing. The ticket I printed from the site before boarding my flight had the incorrect flight time.
As a result, when I showed up to the airport 3 hours before what I expected was my actual flight time, I was told that I had missed my flight. Spicejet informed me, and gave me proof, that they had told MMT of this change, and MMT had simply failed to inform me or update the information on its so-called automated ticketing system.
I called up MMT and explained to them that I really needed to reach Guwahati to attend my friend's wedding, which I was about to miss entirely due to their error. They told me to book the earliest available flight and that they would reimburse me after investigating my case. I booked the earliest flight in consultation with MMT, and also asked them to reimburse me for one night's stay in Calcutta, for I had no place to stay, and they agreed. All of this ended up costing me nearly Rs 27K.
Since then I've called and emailed MMT several times and all of my pleas for help have fallen on deaf ears. I've been put on long 50 mins, 70 mins hold several times, and then my calls have been abruptly cut. Later I've been told that my case has been closed because they "could not reach the customer" (patently untrue--they haven't called or emailed me once), and still later, I was told that my case simply didn't exist! This is a company of liars and deceivers and I urge everyone reading this to not trust MMT for your bookings. Book directly with the airlines, as they will keep you abreast of any change, unlike MMT, which can totally ruin all of your travel plans and add onerously to your expenses.
MakeMyTrip is the worst travel agency which I ever HAD. Guys never ever book any Tour Package or any hotel through MakeMyTrip. I had a worst experience with MakeMyTrip. I had booked a hotel room from 28th Dec 2016 to 1st Jan 2016 (Greenwood Meadows) from MakeMyTrip for my goa trip. The booking was done in the month of September and the same day I received confirmation voucher twice from MakeMyTrip. 5 days ago my journey, I reconfirmed the same with MakeMyTrip to check whether my booking is confirmed or not and one of their customer support person informed me that "your booking is confirmed and you don't need to worry about that."
But then when me and my husband reached goa on 28th Dec and went to the hotel for our check-in, for our surprise the person at the reception said "there is no booking from MakeMyTrip in your name." We were shocked. How could this be possible cause we have a confirmation voucher from MakeMyTrip and we even confirmed over the call with customer support.
We called MakeMyTrip to confirm about the same and they said "your booking got bounced", but how the ** we will come to know whether the booking is bounced or not until we received any notification from MakeMyTrip nor we have received any call from MakeMyTrip indicating that booking was not confirmed. Out of frustration we shouted at them and said that we will take a legal action against them and their response was like "do whatever you want". After threatening them, they said "we will manage some other resort for you" and we had to wait for 2 hours till all these things got sorted. Our entire day got wasted. Such a bad customer service. Guys, whoever read this review, it is a indication for them not to go for MakeMyTrip.
I booked two rooms from makemytrip.com in www.veronicaguesthousegoa.com hotels. They gave the rooms to someone else and threaten us to leave the hotel. We called MakeMyTrip guys but they didn't take any action.
MakeMyTrip budget hotel domestic tie-up is done without any due diligence. I booked my Gujarat Trip through Aman ** and hotel in Somnath with name Madhuram was terrible. It had fungus on walls and bathroom. Also hotel in Dwarka called Sea View was very unclean and unhygienic. I want MakeMyTrip to do proper survey before tying up with hotels and give me my money back for Madhuram as checked out because of unhygienic condition. My booking ID with MakeMyTrip is **.
I logged on MakeMyTrip.com website with my user login and password on 27th Dec to book 4 tickets from Chennai to Madurai. After selecting the flight and paying the money through NetBanking, the error message from MakeMyTrip website said that the transaction and booking could not be done due to internal errors (or something to that sort as I don't remember the exact words) AND it also said that they will credit 100Rs in my wallet to compensate my problems with the booking and that I can use that amount for future booking. As I had to book urgently as the fare was already double of what I paid last time, I made the booking thru Yatra.com with no hitches or delays.
Today (30th Dec) when I looked at my bank statement online, I found the amount is debited by MakeMyTrip and by Yatra!! I called MakeMyTrip and they kept telling me that the booking was confirmed! I have to explain in detail that the webpage clearly mentioned booking cannot be completed and even gifted me Rs.100. After very long talk, the guy told me that they will check and call me after one day. I am worried that they will keep telling me the same that the booking was done properly and payment amount will be returned as is usual the case when we cancel flights, though in my case, the booking website was not functional.
Is there a way to prove that such message appeared on my PC about booking not being done and Rs.100 credited to my wallet as a compensation etc.?? If I can retrieve these pages, I can file a case against MakeMyTrip causing me inconvenience and time loss haggling with them etc. I strongly recommend not to believe in their websites messages and CHECK if they charged you even though the website they could not complete the booking.
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Make My Trip has completely ruined our Dubai Trip Experience. And thanks for that. Below are the issues which were faced by us from the date of booking. We had done Dubai Trip booking on 7th of December for 4 Nights 5 Days (21st Dec - 25th Dec) through MakeMyTrip. We made full payment for trip by 8th December. In spite of making full payment they did not give us air tickets and travel vouchers till the last day. Only after continuous hours of calling at their customer care and sending emails to their executives we received e-tickets on 20th December one day before travel date.
Going through tickets I found that they had made spelling mistake in passenger name while booking flight tickets (I had provided passport copy at time of booking). I had to again call executives and run after them to get it rectified. If this was not enough, We again got taste of MakeMyTrip service in Dubai also. 23rd December was booked for Desert Safari. And below things followed:
There was delay in pick-up by 1 1/2 hours. Schedule pick-up time was 2:00 PM and pick-up was done at 3:30 PM. No message was passed that there would be delay in pickup. And we kept waiting for car at hotel reception. Travel Agent would say car will be there in 5 min and hang up. Our car was shared with other passengers at time of pick-up and drop. When it was a private transfer. At Desert Safari gate we were again made to wait for another one hour for 2nd car to come and take us inside. Due to late pick-up we did not get even 5 minutes of Dune Bashing and also missed sunset. We were again made to wait for 1 hour at Desert Safari gates for drop at hotel. Next day again we were made to wait 1 1/2 at reception for car to come and take us to Miracle Garden.
This is the kind of service MakeMyTrip people provides to senior citizens. And on top of that MakeMyTrip (Senior Executive - Service Delivery) was more worried about his Travel Agent getting upset. As I was calling Travel Agent continuously. He blindly believes on statement given by Travel Agent and says nothing like this happened. It seems for (Senior Executive - Service Delivery) his Travel Agents are everything. If you are from middle class family and can't afford Dubai trip every year, I would suggest you don't go with MakeMyTrip. Thanks MMT for spoiling our once in a life trip.
This was my first and worst experience with MakeMyTrip. I made a mistake, will never go to this company for any booking. Their pre-sales support is very good, they will promise many things, they will always ask you to make your payment, once you make your payment no one will reply you at all. My suggestion is not to go with MakeMyTrip.
I wanted to book my Travel package (flight, transfers and tours) from Bangalore to Bangkok, Phuket and Krabi. Initially the customer service for very good, they sent all the details on time and once I paid my full amount. They did my flight reservation immediately, However they did not do my transfers and tours booking. They kept saying that I will get the details only 2 days before my travel. We were supposed to join another family traveling outside India, they needed to know our details so that we can plan our trip accordingly.
However MakeMyTrip did not give any confirmation on other bookings despite making the payment in full. This cause a lot of difficulty in our tour planning. The travel agents do understand these issues, every time there is new person, and then the agent who helped earlier is not available, not sure if it is true or they are lying. It is really it a very bad customer experience.
From Mumbai to Chandigarh. Flight no :- 6e-996. We are very unsatisfied from your services and we have never expected this worst service from your side. We request you kindly refund as soon as possible as we are facing the worst harassment from your side. As we have to arrange for another flight at the last legs. And we have to pay huge fair. And you even did not informed us of cancellation. If refund is not made then we will move to Consumer Forums. Being an unsatisfied consumer.
I have booked my Andaman Trip with MMT. The person who took my booking was Mr. **. While taking booking for 7th January 2017, he said that there is only one room on that day and hence go for one room. I am travelling with my 13 yrs and 8 yrs son and daughter respectively. While taking booking he said that we will give you one king size bed and one extra bed for your son. I went ahead with booking. As soon as payment was made, he started making excuse and saying that next day I will send the confirmation on king size bed.
It's been now one and half month, Mr. ** is still making excuse and does not pick up my call. When I called up from unknown no., we had heated argument and now he says, "Get your booking cancelled and we will debit as per cancellation policy." So it means it is all blackmailing and fooling customer. I shall update you in due course of time, what and how do they treat customer and what action they take on such employee who fools customer.
I have very bad experience with MakeMyTrip. They are not support the customer when customer actually need their help. My package include 1) two way flight booking from Chandigarh to Mumbai; 2)Sightseeing of Manali, Shimla and Chandigarh; 3) Hotel booking of Manali, Shimla and Chandigarh. My complaint is when I reached Chandigarh at Golden Plaza Hotel, my driver Sunil and his boss Baldeep ask for excess payment of Rs. 1500 for Chandigarh sightseeing. If I don't make the payment he refused for sightseeing.
Actually I told them my package include everything. I shown my mail but still they refused for sightseeing. Even I also called MakeMyTrip guy Mr Punit ** who booked my package but he was not helping me. He cut my call and ignoring my call. I did call to customer care. They were asking mail. How do I mail while travelling? I was really helpless. I was also a cash crunch. Cash was not available at ATM. When new booking package time they were calling me again and again and when actually we need help while travelling they didn't ask or help.
I am not worried you haven't solved my issue and I have lost my money with MakeMyTrip. Buy undergarment for your wife from my 50k money. She'll enjoy all life. I am worried your ** customer care services also. Every time a new person received call and you have to repeat all details again and again and all customer care person has different answers. You are making fool to people.
I checked Air India site only to find out my reservations were canceled. When I called AI they could not help me. I could not get through anyone at Make My Trip. When I did, two people hung up the phone because I could only deal with person who I worked with (Ankit). Make My Trip had obligation to notify me. My flights were fully paid 9 months in advance. This is the worst, the worst company on the face of online travel sites. Please avoid working/using this website at all cost. I need someone to guide me on how to sue this business.
MakeMyTrip is the worst travel agency which I ever HAD. Guys never ever book any Tour Package through MakeMyTrip. I had a worst experience with MakeMyTrip. I had a plan to visit Europe on December 4th with my friend. When I searched the details in Google, MakeMyTrip was the first option I found, and I send a query to them. Next day I received a call from a MakeMyTrip staff (Sudha ** | Holiday Expert, Mobile: **) and she send me the package details. Total cost for the trip was INR 1,88,000 and I paid the initial amount of 94000 Rs and send the passport photo copy as well. Holiday expert told me I will get a call from visa process team in few hours. I didn't receive any call from them for next 2 days.
So I tried to reach them again and I got an update that my co-traveler's passport has an observation page so there may be a chance of visa rejection and she said if you're confident you can apply for the visa. There won't be any issue. So I thought of process the visa. As per Policy if observation page is there in Passport you cannot apply Schengen visa. It will get reject. But MakeMyTrip staff was not aware about that policy. After 2 days she called me back and said "we cannot process this because the Visa will get reject."
SO I thought of update the visa first before the trip and I postponed my trip. But MakeMyTrip staff forced me to take the trip for January 14th and they offered the trip for same amount. After 2 days they called me back and said there is a slight change in total cost and it was 2,16.000 (Almost 28000 Extra). I didn't feel that it's a slight change, so I asked 1 day time to plan my trip as the support and response from MakeMyTrip was poor. Next day I send a mail to them for refund the amount. They said there won't be any deduction as the trip was not finalized. After 2 days I got a mail from MakeMyTrip... I was shocked!!! They deducted 41,996 Rs as penalty.
When I called MakeMyTrip staff for inquiry and they denied whatever they said to me. I lost my cash and vacation only because of MakeMyTrip team unprofessional approach. I am planning to sue a legal case against them. I wasted my hour just arguing with them. They said "do whatever you want. This our policy." MakeMyTrip has to change their name as shylock finance. I never ever had such worst customer service. IT IS A GENUINE COMPLAINT.
I had booked a refundable flight to Vienna from makemytrip.com. I was supposed to return on 7/10/16. However due to ill health of my father in law who had to be hospitalized as he was suffering from Dengue, I planned to return immediately. I tried to modify my booking and change the date to 29th Sept, 16. Since I could not modify my booking, I cancelled it. I got an email from makemytrip.com to confirm the cancellation. I confirmed on email immediately and also informed them that since I am in a foreign land with no access to phone, kindly cancel my ticket. I bought a new ticket and returned back on 29/9/16. When I called up the toll free no of makemytrip.com to know about my refund status, on 4/10/16, they said that they had not cancelled my ticket despite my email confirmation asking them to cancel. They pretended to have no idea about the cancellation.
They harassed me for hours together transferring my calls to several people and I had to explain my situation to every new person my call was transferred to. They confirmed to cancel my ticket. Next day, I again called and they harassed me again. I had to explain the entire situation again and again but they were just not willing to cancel. My husband rang them again and again they harassed him for an hour and said that there would be no refund as so they are not cancelling the ticket. Still we requested them to cancel ad after repeated requests and around 7 calls harassing us every time they cancelled our ticket and mailed us an email that there will be no refund.
I want to know why there will be no refund at all in a refundable ticket involving 6 flights. Then why did I purchase a refundable ticket? Why did they sell me a refundable ticket when I was supposed to get no refund? And why was I and my husband harassed so much. Being a professional, I was harassed and lost my time calling them so many times. I want a compensation for the refund as well as the harassment. Makemytrip is a fraud company. It has cheated me.
I had made flight booking from CHENNAI to JAIPUR on 24th Dec 16 through makemytrip. Today I received message and email told my flight bookings have been cancelled though I have not cancelled the same. I checked with INDIGO Airlines today to reconfirm the same and I am being told that "your flight bookings have been cancelled by the agent." My booking ID number is **. I have still not received any resolution and each time I contact their customer call centre there are different agents taking us on a ride. The flights is cancelled without any notification. My programme is final and this issue cause a problem to my studies as I am a Student. Looking forward for your timely response and reimbursement.
Makemytrip cheats the customers, while cancel the ticket. Before cancel the ticket cancel amount was 2300/- after cancel the ticket, deducted Rs.7763.00. Concern department should take a step to stop this types of cheating & fraud activities.
MakeMyTrip is the worst experience I ever had. Although having so many collaborations with such big airlines they don't know even the status of the customers flight. Customer Care Supervisor (Vignesh) is a waste to talk with while he will blame the customer only but can't take the feedback. Rather than telling they don't communicate with airlines after booking flight for any purpose they will start blaming the customer, that for all refund procedures customer not only has to contact the airlines but also has to contact the site and this is not their fault that airlines didn't informed to the customer even after wasting customers one month.
Then why the heck you people have tie ups if you can't co-ordinate with your airline partners mandatory for those purposes for which you are responsible only like refund and even don't know how to handle customers. Supervisor will start arguing and will give useless excuses which will not make any sense at all and all he will do is blame customer and airline people for not giving the update but can't take it as their fault as the customer who books flight with the site is their responsibility, not the airlines.
Wasted my hour just arguing. It is not the customer's fault too that the site has a communication barrier with the airlines and they should realize if a customer books a flight from this site, so they have to take their responsibility also regarding any change or refund in the flight especially for the refund purpose if they are only responsible. I don't want to give even one star also because they aren't worth of that too but as it is mandatory field so I'm forced to give. I'm done with this site. Company which is irresponsible and with worst customer service ever been through, all I can say.
We took a MMT European Bonanza trip (18th July 2015 - 30th July 2015) and spend a lot of amount on the travel itinerary. We were very dissatisfied with their service, also escalated our issues to them via emails/phone calls (but not even a single acknowledgement/response till date) which is a complete contrast to when they sell packages where they promise you the moon.
List of concerns - Air flight delays/changes at the last minute, no prior information shared by MMT/travel agents. Travel itinerary was changed on adhoc basis. There was a flight delay from India due to which "Day 1" travel plan didn't happen as per the original itinerary. The revised travel plan was not shared with the passengers (day 1 moved to day 2) and most of the passengers were informed verbally about this change in the hotel reception lobby at Rome. Because of point no.1, less time was given to explore Italy ex - only 20 min given to cover Rome Colosseum. Only panoramic views were provided from coach. Also, only 45 min given to explore Leaning Tower of Pisa, reached the venue at 6:45 pm. A total hush hush affair. Reached destinations like Pisa when they were already closed.
At dinner time, air conditioning was intentionally not switched on. Happened twice at Rome and Pisa. Temperature were in range of 35, and very discomforting for the passengers. Hotel stay in Rome and Pisa were not comfortable. Basic facilities like kettle, toothbrush, etc. were not provided. 3 star standards were not maintained. Travel time from Rome to Pisa is 4 hr 15 min, but it took 5 hrs 30 min to complete this travel. Welcome travel kits as promised were not given - selfie stick, etc. to few passengers as promised. Air flight delays/changes at the last minute (till the last day), no prior information shared. One of the key concerns of many passengers. As per the original schedule, Jungfraujoch was supposed to happen in the morning and Interlaken later. This schedule was also changed. We spend like 1 hr in Interlaken in morning and 2nd half in Jungfraujoch. Time spent at Interlaken was too less and total waste.
On 26th July (Sunday), coach broke down around 11.30 am... approx 5 hrs wasted waiting for the new coach to arrive. Caused lot of inconvenience. Due to this the travel itinerary again changed due to which Brussels visit didn't happen as per the original itinerary. Paris (last destination) was supposed to be a 2 full day tour (city exploration & Disney), was compressed to one and half day only. In few hotel stays, WiFi was a paid facility (euro 8 per day), not free even in the hotel lobby, goes against the 3 star hotel standards. Though it was supposed to be a luxurious travel by coach, the toilets in the coach were never made accessible to the passengers. I would strongly recommend that "BE Aware" of their packages when you put your hard earned money on the table.
This is a completely fraud company having inhumans with no sense of manners and fully commercial porters of D grade qualities with no idea of the meaning 'guests' amongst them. I went with my one and half year kid along with my wife for this group tour and made a horrible, pathetic and disgraceful experience. Still having nightmares for being involved. They don't even care to give you a family seat row in flight even knowing you carrying an infant and you have to pursue the airlines for arranging this in proper rows.
They have porters rather than professionals to take care and these blunt-headed fools only know how to drag you and complete their syllabus within a stipulated time come over what may not at all bothered for individual families and treating in a commanding voice all through. No managers, only at the briefing time, you will be fortunate to see them once and for all and rest you have to be on your own. Like in Havelock, after such a hurricane tour my kid became sick and we have to catch an auto rickshaw by coordinating with the hotel's persons and rush to the hospital for a medical check-up and no trace of MMT guys were found.
Low-cost hotel accommodation in Port Blair even after paying 87000 inr for the trip and most of the beautiful locations remained unrevealed due to their suppressing, like RED SKIN ISLAND, JOLLY BUOY ISLAND, etc. They will also not divulge about the beautiful places like NATURAL BRIDGE AND GLASS BOAT RIDING AT NEIL ISLAND for fetching money and will take you to all the normal boring places like submarine where you can't see anything. Even they came to know you are carrying a sick child, no signs of humanity will come from these bunch of monkeys and you have to identify and carry your luggage all through in every coastal jetty. Overall, everybody should be made alert about this group who are only sitting and displaying with the media to fetch money from guests.
I have been a very loyal customer to Make My Trip and it was a big shock for me to see that they have changed my booking date. Now when I'm asking them to change my date cause it wasn't my mistake but system's mistake that it did show 7th Nov. 2016 to me and it booked 7th Dec. 2016. Now for date change they are asking me to pay around 2250 and 300 for convenience fee and air fare rates would be separate. Such a good way of taking money from people's pocket. A big round of applause for you guys who is not even ready to help inspite of calling so many times. I had booked round trip and they have goofed up by changing the month from 7th Nov. 2016 to 7th Dec. 2016. It is so not cool.
I WILL NEVER BOOK FROM MAKE MY TRIP EVER AGAIN IN FUTURE AND WOULD LET EVERYONE KNOW THAT THESE PEOPLE ARE A BIG FRAUD. It is completely your system's fault and I have read all the complaints above and others have faced same problem as I have so it clearly indicates that there is some problem with the system. Believe it or not but bad mouth will affect your business. Even when I'm calling them they are saying manager is not on the floor, call later, I mean should you not keep one manager on the floor in shifts. Why do you guys say then 24/7 service.
My booking ID for hotel East gate in Agra on 8/10/2016 **... I booked a 3 star room in hotel east gate and your policy states there's no need to confirm the booking with the hotelier or the website. And I trust you people and reach this hotel with 2 families and kids only to find out there's no room in the hotel for us at 11:30 pm in the night... And the hotelier had the audacity to take us and show some dingy room in an adjacent hotel. On much insistence I got rooms in a 2 star hotel, much substandard and not worth the money I paid for... The hotelier of east gate hotel says my deal was with MMT so go better ask MMT. They made me roam around agra for 1 hr to get a room and screwed up my holiday. MMT customer care said we'll be given complimentary breakfast (please check your voice record if you don't trust me).
Assured me of complimentary breakfast and made us look like fools when the new hotelier (Apollo) refused any talk with MMT whereas your customer care told me about a breakfast deal I didn't ask for it. Now you screwed up my holiday and all I want is refund back the money that I didn't get service for (a room a/c in apollo costs 965/- according to your website... by the way the a/c was non functional)... Kudos to the MMT for managing a show to cheat people of their money... You guys better be in good coordination with your hoteliers rather than suggesting to the customer that it's their fault as your other customer care rep did...
Dear #MakeMyTrip, #MakeMyTripCare. I booked my round trip air ticket from MakeMyTrip, from Bangkok to Indore and from Indore to Bangkok. After a few days I received an email from MakeMyTrip saying that the flight has been rescheduled and you can change your travel date free of charge, the email reads "NONEND/NONREF VALID ON AI REISSUE/DATE CHNGE FREE OF CHARGE/NOSHOW THB1500/ REFUND THB2000 DOMESTIC CHANGE-THB300"
When I called customer care of MakeMyTrip to change my travel date they charged me around 3700 INR, despite the fact that ticket cost of new dates of travel is less than ticket cost of old date of travel. Ideally they should have refunded me some amount (or charge a little amount) but instead they overcharged me. Saying that we cannot consider the email that we sent you because of some technical issues.
The customer care executive didn’t know her stuff and wasted total 50 minutes of mine on an ISD call (they don't have toll free number for international calls). When I asked for the explanation about the overcharging she was saying that either pay the amount right now using the credit card or wait for a few days and someone from their backend team will get back to me. I couldn’t wait for a few days as I have to fly in next 60 hours. So I ended up overpaying, she finally told me that someone will get back to me but no one called me. I booked from #MakeMyTrip thinking that I will have peace of mind because they are the player in Indian travel industry only to realize that I booked with this #LootMyTrip and ended up having pieces of mind. I want the charges to be recalculated, charge breakdown, and refund against the overpayment.
My experience with Bus booking with MakeMyTrip is very bad. I made booking for Mumbai to Mahabaleshwar and it was done fine, but when I did return booking from Mahabaleshwar to Mumbai twice I made the booking and made payment through net banking. First time it said, "your booking could not be made, but the payment got debited." I thought let's try for second time. Again it showed that my money is debited, but no confirm booking. I have already made payment twice and the amount comes to Rs. 3600. Without booking any bus seat, I have my money with MakeMyTrip. Though it is saying it will be credited, but kind of harassment, time, money and frustration that MakeMyTrip is giving is horrifying. Would request you all not to make payment online for bus booking with MakeMyTrip. Bad experience.
We cannot suffer for mistakes MMT does. Issue: I booked 2 tickets through MMT for 28 October 16. I called indigo up for rescheduling it to 22 October 16. They asked me to call MMT for refund related queries to my bank account. I then called MMT to proceed refund of Rs. 1400 Approx. and Rs 6667 for both the tickets to my account. MMT executive asked me to cancel my 28 October 16 booking through the website. I asked "will it affect my 22 October 16 journey??" She said "when you are not travelling on that date it has nothing to do with your current booking." I followed the steps told by her. She asked me to cancel my 28 October 16 booking. I got the mail for 28 October flight cancellation as discussed with her. After 4 hours I got a message from them that my 22 October 16 booking stands cancelled.
Can Anyone tell me why the hell they have cancelled my 22 October 16 booking on their own when I have not ask for. Solutions by MMT: Their solutions since yesterday: Playing blame games with the customer. "Book another ticket for yourself." Wow. "We will be back in 24 hours." Its been more than that. No reply yet. Amazing. We did not get the update regarding rescheduling. I mean customers are fool asking you for rescheduling amount. Their executives do not find it important to check the reason behind any process. Telling us points which were not at all discussed on calls. These guys are filling their pockets making fool of customers by explaining them the PNR meanings, how re-scheduling actually works, coordination problem between them and indigo, explaining customers how things work.
Dear concern, this has reference to my international travel ticket booked via Makemytrip.com. I purchased flight tickets of Air India from Delhi to Singapore. Travel dates: 25.08.2016 (Delhi-Singapore) and 22.09.2016 (Singapore-Delhi) via Makemytrip.com. Due to some medical reasons in the family, I needed to extend my stay in Singapore and suddenly the battle began. I was shocked with the insight this whole thing has brought to light. Thinking all would go as planned, I got my Singapore Visa extended, which happened in less than a day's time. Post which I tried to change the flight ticket return date from 22.09.2016 to any date between 21.10.2016 to 24.10.2016.
Now my agony began. At the age of 65 years, I am being harassed to the core between Makemytrip.com and Air India. I was unable to proceed with the changes online and was asked to contact Makemytrip.com via an online message. So I called support number in Gurgaon, 0124-289 8747 and was on an IDD call for about 50 mins. from Singapore. The Singapore no. 800-101-3344 given on your website does not exist (wonder why it's still mentioned there).
The call was answered by executive Deepak, who after taking all details confirmed to me that the ticket change is possible and that I need to make a payment of Rs. 5411 as penalty charges for change in date (Rs. 2705 per passenger) and also that there is no difference in fares for the changed date. He confirmed twice that post making the payment. The return travel date would be changed to 21st Oct. 2016. So I went ahead and confirmed all details with him twice and post confirmation, made the payment of the said amount. You can cross check in accounts and also hear the recorded call.
Now, once everything was done, he suddenly tells me that since it took me some time to make the payment, the fare must have changed. Next, he tells me he is unable to get the fare from the airline and the fare must have changed and he will refund the amount I paid. I insisted that after confirming everything, how can he go back saying he will refund the amount of Rs. 5411, which I had anyways confirmed twice before making the payment.
After a lot of argument, he finally transferred the call to his floor supervisor Mr. Deepak **. Now this gentleman tells me a new thing that the validity of my ticket is only One Month as the fare was booked in the lower economy class. I was shocked to hear this now as at the time of booking it nowhere said any such validity of One month. Nor is the same mentioned in my ticket (please have a look at any of the tickets issued by Makemytrip.com). Now he says that if I need to change the dates I need to pay an amount of Rs. 30788 for two passengers (me and my husband for a one-way return date change) as the validity is of one month. If this was the case, why was I charged Rs. 5411 in the first place and confirmed twice that there is no extra charge towards the date change for that date and the revised ticket amount of Rs. 47395 sent to me via email.
I really don't understand where was it mentioned when I booked the ticket online that the validity of the ticket is of one month? If it was so, I would have given it a second thought before booking. No such choice is given at the time of booking. Makemytrip.com says it is one month and the same is fixed by Air India, so they can't do anything and you can speak to the airline directly. This is ridiculous. Why should I need to call them? I booked through Makemytrip.com and I was never informed about the validity of one month. If you are a medium through which we do the booking, it should be made clear to begin with. The site mentioned that it's a non-refundable ticket which I agree but there was no mention of any validity anywhere on the website nor on the ticket.
Just to check if Air India is able to help, I did call them up too, but they directed me to makemytrip.com as the booking was done through your website. So once again it left me with no choice but to write to senior officials so that something can be done in this regard. Please note I am very Senior Doctor (just retired from Maulana Azad Medical College) and really didn't want to waste so much time over this if it didn't concern me and I didn't feel cheated. My husband is also a very Senior Doctor and I would like to request Makemytrip.com to acknowledge the fact that we are senior citizens, stop harassing us and do the needful at the earliest.
Please honour what you commit and display on your website, or else we would be forced to approach the consumer court and Social Media and dissuade others from being a target for such kind of tactics employed by organizations like Makemytrip.com. My ticket details are: Booking ID: **. Current Date of Return Travel: 22.09.2016. Proposed date of Return Travel: 21.10.2016 (+ or 1 day). Please note I was confirmed that I need to only make a payment of Rs. 5411 towards the date change to 21.10.2016 and there are no other charges to be paid by me, post which I have made the payment which is reflecting in your system. I should not be expected to be penalised for a fault made by your agent. I am contactable on ** and my local contact no. here will be **. Hoping for a swift resolution to my grievance.
My name is sujith, and I have booked 2 tickets through makemytrip on Aug 31st... but the dates entered are mistaken and unfortunately I had done the payment to makemytrip. And when I realised my fault the same day itself without that much delay I contacted the airlines team (indigo airlines), and they helped me out in cancelling the tickets, and assured me on goodwill basis they will refund the whole amount without any deduction, and the same will be send to makemytrip team, as I had booked the tickets through their online portal. And also I was asked to call the makemytrip team to get the ticket cancelled from their side also.
I had done all the procedures as I was asked by the two concerned customer care team members of both INDIGO AND MAKEMYTRIP. And also I was told my makemytrip team that my refund is getting processed and it will reflect in my account within 05th of September... but they didn't kept the word, and again I was asked by makemytrip team to send them my bank statement for their clarification. I asked my bank and they provided the same, and I send it to them. Then they called me and told that the format in which I have send the bank statement is not understandable for them, and was asked to send it in pdf format. Again I called my bank and they send me another statement in pdf format after repeated request from my side. And I send the same in their attached pdf format. Again their other customer care staff called me and said that they haven't received the statement.
Now also before writing this complaint, I send the same to their concerned portal. I don't know, whether these people are making us fool or not. I can attach the mail and sms from their side saying that the amount will be refunded back... but they are not keeping the word. Each and every time they are bringing with a new story for not refunding the amount. The mistake happened from my side by booking the ticket through makemytrip. I don't think that the makemytrip will refund the amount as they promised to me. Even the associated airlines cancelled the tickets and they assured me the full amount refund as they understood the mistake I have made.
I have booked a package for Swiss Paris delight and at that time they take 20% price of package as a booking amount. Later on they told me regarding visa appointment and my visa was rejected. I asked them why my visa is rejected, they replied that they can't say anything and now my package is going to be cancelled and your booking amount will not be refunded. I said, "Why?" They replied, "That is our cancellation policy." I told them that these policy are one sided policy or disclaimers. This doesn't stand anywhere and if my visa was rejected and you are saying that this is not your fault, though even I'm saying the same that it is not my fault too, whatever the documents are required by you for visa I have sent you so why my visa is rejected that is your job. You are doing this for long time so you should know about the appropriate documents.
They have not listen to me, and stick to "it's policy", then I said, "Ok then give me another package and adjust my amount there." But they again refuse. After a long discussion, they agree to refund me 14000 thousand instead of 44000 thousand. They mail me that your 30000 thousand will not be refunded by vendors. I told, "Ok then give me the details or receipt of my bookings of hotels and flight." But they refuse because they can't give me the proof.
Secondly when I was booking my package they told me several times that please send a mail for GO AHEAD FOR THE PACKAGE only then we can go ahead, so why they have not asked me for a mail regarding CANCELLED MY PACKAGE, rather they are more interested to cancel my package and kept my money. This helps me to fight against their own cancellation policy where there is only if I cancel my package then it is applicable not they, and for cancellation I have not send any mail, and now I'm going to file a case in consumer forum for the same issue.
We had made a booking on 1st August 2016 for Rome and Paris honeymoon trip with a payment of RS.102,915. Monika ** is the point of contact person for this process. She promised us that 7 working days are sufficient to get visa and hence we opted to travel on 24th August 2016 and then we applied for visa on 10th August 2016 with the help of vfs. We were really worried about visa and we requested Monika if in case we are not getting the visa can we postpone the travel dates to next month. Monika agreed to this and informed us that she will get back to us on the same. But we are very disappointed to see an email from Gargi ** (another ** involved in cheating us) stating that booking has been cancelled without a prior intimation.
We were regularly in contact with Monika regarding our trip. She promised and convinced that the trip wouldn't be cancelled at any cost. I kept calling Monika and her only response was "tension math lo ho jayega, we are checking on other options for you guys". After marking n no. of emails and messages, Gargi and Monika called us on 23rd August. The way they responded was too disappointing. We made a call to VFS helpline on 29th August 2016 to check the status. The status still shows "Application has been forwarded to embassy". As per Monika, 7 working days would be more than enough to get a visa but now it's been more than 19 days and still we are at the same place. How can MakeMyTrip hire such illiterates for this position to deal with customers like us. Because of her misguidance we have lost our money of RS.102,915 and RS.13000 for Visa process. Is Monika going to refund or MakeMyTrip?
Almost every day I am trying to reach her, no response at all. Her mobile is switched off. The entire MakeMyTrip is still not providing any update on this issue in-spite of dropping 100 emails. I tried reaching helpdesk n no. of times, but they end up with "We will get back to you on this." 1 lakh is a big amount for us and it is hard earned money. I have all the phone conversation of Monika whatever she promised us.
MakeMyTrip purposely cheated me.
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