MakeMyTrip.com

This is a terrible company to book with. After 4 hours, they have still not answered and keep saying high call volume. The app I downloaded from them does not recognize our PNR number or booking ID#. We need to make a change in one of our tickets, but do not want to cancel the second leg in the trip. Indigo Air web page also does not recognize our reservation due to MakeMyTrip's. This is the worst booking experience we have had.

We had booked this hotel through Make My Trip. The location is not on the beach, as claimed but in a dirty lane. The rooms are dirty with broken furniture, filthy bathroom, and service is very bad.The balcony wall was broken and overlooked another very dirty building that was hardly 5-6 feet away from the room. The whole atmosphere was extremely disappointing and depressing. The hotel is frequented by bachelors in large groups, and not meant for decent families. There was loud talking, laughter and fooling around from one of the rooms right through the night up to 2. a.m. Complaining to the staff was of no use.

Perfect place for stay in Mussoorie. Beautiful construction and location. Soft spoken and cooperative staff. Clean and well-maintained rooms and hygienic and clean washrooms. Food is tasty. Overall stay is great. Would love to stay here on my next visit. For people searching for cleanliness in a hotel stay, this is the right place.

Never ever book anything with MakeMyTrip - They are just here to make money and do daylight robbery. I booked an Air Ticket from Bangalore to Bali, I don't have a last name and the MakeMyTrip portal doesn't take the booking without a last name, it doesn't have any warning symbol as well saying "If you don't have a last name, Do this or that." Whereas GoIbibo has that option. I had travelled to Singapore previously booking an Air ticket via Goibibo without a last name and was successful.

I was promised of full refund twice before I cancelled my flight ticket (USA return flight) and rebooked another ticket from MakeMyTrip portal for the same person for the same destination for the same dates. After my booking, they still kept on saying that you be getting the full refund as shown in my app. But after 20 days, they informing me that I will get only 50% and paid only half of the money. When I call them - they keep me on hold for 60 minutes and not doing the necessary. Their staff promised me of full refund as the flight was delayed from the starting point and thus missing connecting flight.

It's a very worst ever company anyone might have seen. No proper customer care, everything we have to wait via email. They don't bother about customer once the payment is done, works only 10 to 6, Sunday and general holidays no one will help up, it's shuts down. We had booked the tickets and applied visa. But didn't receive visa till the end. We lost our money as the flight departed. Careless people, no one contacts irrespective of many emails. Worst company, don't go for it.

I was about to pay the fare after 4 steps or and at the last leg when I am to hit pay, surprise surprise appears another 500 Rs convenience fees- Sneaky buggers. These are fellows you can't trust- finally booked through IRCTC Indin Railways booking system, that also allows you to book flights- straight forward and no trickery. I would recommend IRCTC compared to MakeMyTrip. Never be back.

Worst service ever by MMT. 2 star hotel (Hotel Suntej Plaza) was given to me for Nainital which looked like a slum. It was actually not a hotel even. The room was like a store room, sofa was broken, the blankets and sofa covers were torn. The bedsheets were not clean, there was no water, the tv was not functioning, no towels were given, no soap and shampoos were given and charged 2000 inr per day for that room which is not worth paying even 600 rs per day. Room service was poor. No room heater was given. Geyser was not functioning. The window was broken. Abhi jug was given instead of a mug. The toilet was dirty. Overall it was a nightmare for me. Besides these MMT team did not help me.

As per my requirements I already told that I need good 4 star hotel. Although after many arguments before when I paid half payments I already had issue with the hotels but my people ensured me that hotel is perfect. Now here is the issue after I sees the hotel. 1. It's not at all look like a 4 star property, not an ambiance nor services are 4 star. 2. Rooms are way smaller, kinda a 2 star property.

I had booked for 2 nights stay in Marigold by Green Park hotel through MakeMyTrip. I had fully paid and had a confirmation. On reaching the hotel at 9 pm with family, the hotel guys said they don't have any reservation. I showed them the confirmation from MakeMyTrip and they did not care. They just said no reservation and made us stand in the lobby for more than an hour. We tried calling MakeMyTrip but put us on hold for more than 30 minutes and did not resolve the issue. Finally I had to book another hotel and go. It was such a terrible and shameful experience for me and my family. I still haven't got a refund. I will never recommend MakeMyTrip or Marigold by Green Park hotel to anyone.

We had paid in advance for booking of 9 rooms at Ginger Hotel Mumbai. Enquiring 1 day prior to our booking date, hotel refused us saying no payments done and so no rooms available. Management is irresponsible so not trustworthy at all.

I had a very bad experience in my holiday due to MMT. I wouldn't recommend anyone to plan their holidays or book a package from them. They are least interested in customer satisfaction. Right from the flight to your luxurious stay in a hotel, you have to manage everything on your own. Even your calls get unattended by the customer service employees in case of any chaos or confusion. If you have lots of money and you want it to be wasted go ahead and book a package from them!!!

I am a frequent traveller and use MMT to book all the hotels and flights. I always praise about this website for amazing services and prices and push my family and friends to use this site for all the bookings. This time I booked a package for 6 adults including my parents to Bali. I trusted the website blindly and relied on the choice MMT gave me as Astana Kunti Apartments for 6 nights and 7 days and I was told that it is a 4 star property.

I had booked my round trip to the U.S through MMT. All was fine but due to personal reasons I had to come back to India 15 days before departure date. I tried to call the customer care of MMT in the US but there was no response. I kept trying. A recording said, "You will be attended shortly" but that shortly did never end. I kept wait on the phone for more than 2 hours but got no answer. Later I tried calling Virgin Atlantic customer care. After I narrated the whole situation to them, "I was told we cannot help you" since I had booked through MMT. They told me to contact MMT customer care. So I tried calling MMT again. This time I waited for more than 2 and half hour but got no answer except that the recording saying, "You will be attended shortly". I did not know what to do and how to contact MMT.

I'm in airport now. I was supposed to travel this morning Wow Air flight at 7 am. When I tried to check-in they said that "you didn't have any active booking." I have printed itinerary with e-ticket no but no luck. They acknowledged their stupidity. I'm from Rajasthan... They ruined my trip... Please please beware of this people... I don't recommend them at all. Consult some other travel agent directly or Responsible agent...

No resolution for your complaints. MMT customer care service does not entertain customer well as they are unprofessional... They only help you when they get money. If you need help regarding any complaint or any booking they won't help you... No supports. I had booked my flight on 12th Jan from Delhi-Goa. And we have to stay there. That is 5 nights. And my hotel too booked from MMT for 5 night. After that I had make another booking of return to Goa-Delhi... So I had make that booking. Amount had been deducted. 8500 for 2 tickets.

For my upcoming stay of 23 December, I booked hotel through MakeMyTrip on 13 November, paid full amount & got confirmation mail too. On 5 Dec I called hotel to confirm a early check-in, surprised to hear response from hotel that they are not connected with MMT & there is no booking of my name. In no time I send query to MMT & got confirmation mail with Reference ID **. But now after more than a week, no reply or resolution by MMT about my query. I have 2 hotel bookings & 1 flight. I'm feeling cheated. Now as there is no response from MMT, I'm booking directly with hotels again, making all payment. Shocked with customer service of such reputed company. Thanks for cheating MMT & double thanks for being mute too.

So I booked bus ticket for 4 family members from Jhansi to Kanpur today evening and we were waiting at bus stop to pickup our bus, but bus didn't came at the stop and gone without picking us. When we called MakeMyTrip support then they said refund for the amount is not applicable after boarding time, even if we have been not picked up by the bus... so I recommend not to book ticket from MakeMyTrip... These cheapsters doesn't support the customer at any condition.

I booked a Jet Airways flight to my native, but as my leave didn't got approved, so I had to reschedule the date for travel, and for which MMT is deducting almost 100% of the fare. Worst services and policies by Jet Airways and MMT.

They are ** in each and every possible way you can think. They just don't care about the customers. I don't know why this company even exist. I booked the room in Kerala after paying money and all. We called the hotel for confirmation. They said they are sold out for that date and these MMT guys has no answer for that when we call them. They keep on saying, "Wait for 48 hrs. Wait for 48 hrs." That's the only thing they know, I'm wondering if didn't confirm with the hotel and if we went there then I think we should have sleep on the road because of them. Screw you guys.

Annoying experience. Payment is a nuisance if you are a foreigner (often impossible) and customer service is pretty much non-existent. I see they have consistently bad reviews and it seems if there is any sort of issue that arises they don't really help or care. Probably best avoided. For third party transport booking something like Cleartrip is a better option.

Our recent trip to Bhutan through MMT was not a good experience. The trip was booked 4 months in advance and booking in 4 star resorts was communicated to have been done by the company. However, just a day before start of the trip two of the three hotels were changed to 3 star ones with much lower pricing as per internet search. One of the hotels (Zhingkham at Punakha) was poor in r/o room size (small room with two small beds joined together instead of a King size bed requested and agreed 4 months back), quality of meals and other amenities (Toilet door got locked and housekeeping help had to be sought).

I book flight ticket for Dubai to Tiruchirapalli, I want to change my return ticket next three days, I call them 18 hours before, they said cannot and I call Air India express customer service, they said it's possible within 12 hours. I lost my 13k and my new ticket 13k because of their careless, my booking ID is **. I WILL never ever suggest this company for others. They don't know the value of customer money.

I booked a cab to go from Jalandhar to Dalhousie through MMT. We were travelling by train from Delhi and had planned to take the cab from Jalandhar hence the booking was made. The train got delayed. I had two three rounds of discussion with the driver to inform him that our train is delayed and he should wait. I was informed that per hour of waiting I will have to pay Rs.120/-. I agreed to that and asked him to wait. But on arrival I found the car was not available there and on inquiring with MMT, it was found that the vendor of the car cancelled the booking.

Really bad experience. Have been using this company to buy flight tickets since they came into existence. Made a genuine date mistake and rung them straight away (in 5 mins) but charged INR 1450 as cancellation, which would take 2 hrs to get authorised. It's a SHAM! company and we will never be using them again.

Customer service is atrocious.

Hi recently booked vacation to Malaysia from MakeMyTrip. Requested for a decent 4 star hotel. They put us up at SUMMIT HOTEL in Kuala Lumpur. The disgusting hotel had shabby stinky rooms and bathrooms. Aircon's not functioning, broken lampshades, rusted rods, dusty dirty rooms, rude staff. Overall had a ridiculous hotel experience. The MakeMyTrip staff Nitin purposely insisted on this hotel vouching to be the best with excellent customer reviews which was an absolute lie. Booking.com reviews clearly indicate this but MMT promised that the reviews trustable. We feel cheated by MakeMyTrip. Stay : 13 - 17th Nov 2018.

We recently planned a trip to goa... though we earlier several times used #Goibibo for same, but our bad luck, this time we opted for MMT. MMT jus ruined our anniversary stay. We had booked #Sinq beach resort, seeing pics uploaded on *MMT*, which were all fake. Where to start from, but will start with the pool which was our major attraction to book. Pool... small dirty pool, nothing as in pics. Views... surrounded by slums... nothing as shown in pics. Rooms... dirty not maintained at all... have a big list which will upload on app too.

Several of the hotels we were put in through the company were poor, but Delhi was disgusting and so bad that we had to move hotels at our own expense. Took several pictures to send MakeMyTrip and to ask for reimbursement, but no help whatsoever. Their itinerary for us was ridiculous and the sites we were meant to see we didn't due to the fact we were driving for up to 11.5 hrs every day! The only good thing of the whole trip was the driver Rinku who worked for another company. DO NOT USE MAKEMYTRIP as they aren't reputable. Wish I'd have read reviews before booking through them.

I had booked a holiday package to Hyderabad from Kolkata and booked flight tickets of round trip on Air India through MakeMyTrip.com. Starting with the flight tickets - I had chosen 3 seats for us through Make My Trip (MMT) with extra charges. While doing a web check-in I came to know that my paid seats have been allotted to someone else. On calling MMT they put me on hold for more than 30 mins and said that Air India has no option to book seats. But MMT had shown me the seat matrix at the time of booking, let me book the seats with 500 extra bucks. Now they just apologized and said that I have to choose whatever seats are left from the airline's website. Moreover they agreed to return only Rs.400 not Rs.500.

I booked tickets for my parents from Bangalore to Delhi round trip on Oct 11. I had to cancel due to my dad’s health issue, the customer support representative mentioned she will take care on 23rd (day I had called) my booking was for 30th Oct - 4th November. Since I got busy with hospital visits and work I was under the impression that this would be taken care. On 30th Nov we are getting flight details update on registered mobile numbers. When I called back this was not canceled. I followed up multiple times but I have never seen such useless customer support and unethical company who just wants to cheat. Out of the entire amount of 25 only return amount of 4K was refunded even after informing much in advance and following up continuously. I would suggest people to go to respective airlines and book ticket and do not use MakeMyTrip.