MakeMyTrip.com Reviews

Not a good experience with booking with MMT, from start to finish there were issues with staffing, hotels, meals, transportations and guides. I booked 5 days spiritual journey for Kumbh Mela (Prayagraj), Varanasi & Ayodhya. They will promise everything but did not deliver. MMT would not even refund anything. They cancelled VIP tickets, the car service that was booked was not available to take me to destinations within time and I had to change car midway due to car incident and driver. Also I was in contact with MMT support staff that did not help or provide any resolutions. They will just make excuses and ignore you. My friends wanted to make reservations with MMT, and I gave them my experience and they booked somewhere else. Hotel stay in Kashi/Varanasi was third class.. Had disgusting stains and dirty without any meals. Stay away from MMT.

I had worst experience when it comes to refund. My flight was rescheduled from airline side and I never got refund. I'm following up from 2 months, now they have closed my ticket. Whom to contact? Please get back to me

I am extremely frustrated with the lack of response regarding my refund request. Despite multiple follow-up emails to Mr. Rakesh Yadav, the VP of Customer Experience, I have received no replies. It seems that when it comes to full refund cases, they completely ignore the issue. I would not recommend this service based on my experience.

This website is a total scam. They go to great lengths to deceive customers and steal their money. Every time I attempt to book a flight, by the time I reach the final payment page, they either add unexpected fees or remove the discounts that were initially offered. Then, when I click to make the payment, the session expires, and when I try again, they end up charging me twice for the same ticket. It's baffling how anyone could end up purchasing two tickets for the same passenger, on the same flight, at the same time, to the same destination. Their customer service is horrendous and well below any reasonable expectation. I strongly urge authorities to investigate this website.

PLease never book a hotel through them as they have a pathetic follow up process and don't give any refund after you send them multiple pictures of how bad their hotel was, they expect people to live in their hotel without hot water and live with rats roaming around. Never ever books through them, I learnt it hard way.

They have some trick codding for the website. Whenever you click back to adjust something the original discount is gone. This means majority of the time they are not giving discounts to anyone, even after advertising it.

One of the worst experience has with the booking. Baggage allowance was stating 30 kg and airline allowance was 20kg. Clear method of charging exorbitant baggage charges and making money. As per MakeMyTrip, you must pay the charges and wait for waiver, God knows whether it happens and no compensation if you throw out your stuffs if you wanted to avoid charges. Don't make my trip anymore. Sorry.

This site is a fraud. They work with hotels and take full payment of the booking and then the hotel you booked refuse the check in as you don't provide an ID for a minor child. The hotels booked through them don't have pay on arrival facility. They split the money with the hotel for the amount paid and the customer suffers. Strongly recommend not to use this site. There are no zero star ratings otherwise I would have given them.

A horrible company and worst service experienced. They have no empathy for customers and short of understanding the request. I been chasing them for 2 weeks now on my request. Pay. PLEASE DO NOT USE MAKEMYTRIP. Pay a little extra to book directly with the airlines. It will make your journey much more stress free. I would not give them even a 1. My father was in the ICU and had booked through this portal on emergency. It was a bad move…

MakeMyTrip is an untrustworthy website. They fail to respond to inquiries, lack a chat facility, and don’t provide email support. Their customer service is non-existent, wasting valuable time. Additionally, they engage in deceptive practices, refusing refunds. I strongly advise others not to use MakeMyTrip due to their dishonest behavior