3.5/5 (514 reviews)

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 10, 2023

This is in regards of our booking id ** booked on 1st April 2023 Kashmir package worth Rs 2.28lac for 3 people from Mumbai. Which was a 6N/7D trip. We were very happy to book our 1st package trip on Makemytrip (MMT). Little did we know this was the start of a tornado in our lives. On 2nd May we got a call from MMT relationship manager informing us that Go first airline has gone bankrupt and now they won't be flying. We were completely shattered as to what will happen to our trip now?? However since we had booked from MMT we were relaxed and at ease that our trip is in safe hands.

Next on 3rd May we get a call from our relationship manager informing us that since our flight won't fly we will have to rebook ourself on a different airline by paying another 75k for flight. Which was a shocker as we had already paid our 1st installment of RS 23000 and now they are demanding extra 75000 over and above our package of 2.28lac.

However we tried and convince our mmt relationship manager that since this was not our fault and it's beyond anyone's control can mmt book us on another flight within our promised package?? To which she replied mmt will not take any responsibility and the only option is to either pay the balance amount or cancel the trip by paying 15k as penalty. We asked them as to why the deduction of 15k as it's not our fault and it's the airline which has got bankrupt so why penalise the passenger??

To this our relationship manager replied that MMT has paid the various vendors Rs.1000 amount as booking token in order to confirm our package. In reply to this we asked her to provide us the bifurcation of all the vendors they have paid. We also asked her for PNR no of the flight which they said they have booked for us. She replied in negative and told us blank NO she cannot share the details. When we told her to book us on an alternative flight within our cost for that too she said NO. When we resonated with her that since we are cancelling our trip due to flight error so kindly hold back the token paid to the airlines and refund the rest of the amount at least and provide us the flight charges once they get the refund from the airline that too she did not agree.

Now we could not cancel the trip as we will lose the entire money of 23k and if we take the trip we pay extra 75 to 80k over and above 2.28lac and even after that there was no confirmation for our trip whether there will be any more problem or not?? As days kept passing we kept requesting MMT for cancellation and initiating our refund. However all our requests fell on deaf ears. Our relationship manager did not even sympathise with us and all the time kept asking for balance payment. As she wanted us to pay the money come what may. All this while the MMT manager and her team mates kept pressuring us to release the next payment without giving us any confirmation for our trip.

Our package had a date of 10th May 2023 that if we cancel on or before 10th may 2023 we will get 8k as refund after deducting 15k as penalty from the Rs23000 which we paid as 1st installment. We kept sending them mails from 9th may 2023 left right and centre to cancel our package and MMT relationship manager and her senior Sonali only kept mailing us to write "'We want to cancel our trip' and do not write any of your problems or request for refund, only then we will accept your cancellation otherwise the entire money paid by you will be forfeited."

We declined to write what they wanted us to write and told them to accept our mail as an official request for cancellation of our package. We did not wanted to cancel our trip but MMT did not leave any stone unturned and made sure we either cancel or pay up the balance amount. They even confirmed us over the phone that they had just blocked our package by paying 1000 to each vendor and not actually paid them the entire amount. So it was not difficult for MMT to deduct just the airline cost of 3k and refund the remaining amount as they deal with their vendors on a daily basis.

Our trip has been cancelled finally by MMT but they have not issued us a refund. We want to alert everyone booking their holiday packages from MMT by looking at Alia and Ranveer ** but the reality is MMT does not care about its customers and only cares about the money that the customer has to go pay to MMT. In all this fiasco none of the employees of MMT ever sympathise with our situation all they cared about was their balance payment to be paid at the earliest. Not a single apology from any of their employees even after explaining them our situation a million times over the call.

Our next step will be to file for a consumer complaint against MMT in order to get our full refund and compensation for the mental harassment that MMT gave us. Instead of enjoying our Kashmir trip we are now made to run from pillar to post to get our refund. Avoid MMT at all cost unless you belong to a bigger goon family than MMT....

16 people found this review helpful
Verified Reviewer
Original review: May 10, 2023

I am writing here the review of MakeMyTrip after getting pissed off with the experience I am facing currently. Booking: **. We have booked a Trip to Sikkim from Delhi for dates 22nd May - 29th May. We have paid the complete amount of this trip which is 113857/- includes 2 adult and 1 child of 5 years. Here the flights booked by MMT is GoFirst. Since GoFirst has cancelled all its flights till 19th May, it's very much sure it will cancel further too. Now we are requesting MMT to replan our travel by updating the flight. Or cancel the complete trip as flights are supposed to be cancelled. But MMT is not responding, neither ready to cancel the trip because as per them the trip cancellation date is crossed neither ready to book another flight.

They are suggesting us to book refundable flight separately for this trip so as if some cancellation happen we can go via flights we have booked. Currently the minimum charges for returnable flight 21st - 29th May is 55000/ or more than this. Now tell me after paying 1.13 Lakh they expect us to spend another 55K. MMT we do also have our budget, when we cannot afford this amount we would like to cancel our trip. So please help us to cancel our trip, or get us the Air transfer.

This review is written for all those people who is planning their trip through MMT, please do not go with this cheat site. If they does not help you in giving alternatives it's better to book the same trip through local vendor. The other vendors have given alternatives to their customer by providing alternative flight or arranging another destination trip. We are flexible with everything but common give us the option. Please please never choose MMT for your trips, if there is any issue this team is not going to help you.

10 people found this review helpful

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    Verified Reviewer
    Original review: May 7, 2023

    I wanted to raise my voice and share my concern about pathetic experience and No mercy situation faced while traveling to Kashmir by selecting MakeMyTrip (MMT) Kashmir holiday package. I selected 4N/5D Srinagar Holiday with Gulmarg and Pahalgam. Package also include To and Fro flights (Udaipur to Kashmir and Kashmir To Udaipur) and cab travels. I traveled along with my wife, 1 kid (9 years) and my father in law (65 years). Being a first time traveler I had no clue about stay and I trusted MMT to plan my travel, stay and sightseeing logically, effectively and efficiently. But despite of paying 2,34,488 INR hard earned money there is no value for money.

    1. Inappropriate Stay: All 4 nights stay were planned in houseboat which was very far from Ghat and it was risky in case of emergency because there is no ground connectivity/ zero activities on boat. We had huge dependency on Shikara. Instead Tour Manager should have planned 1/2 nights on Houseboats and rest on hotels where we could have moved outside on street side food options.

    2. Poorly Planned Flight Itineraries: I missed my connecting flight from Delhi to Udaipur because the flight was rescheduled. MMT tour manager should have take care of my flight rescheduled since the travel was included in package. I reached out to MMT Relationship Manager Ms. ** and she suggested to reach out to MMT Onground staff. I tried contacting MMT Onground IVR but could not connect to customer support executive because of error in their IVR system. Despite of entering correct booking ID my call was not getting connected. I literal begged to MMT Relationship Manager but still she insisted to wait until I hear back from MMT Support. We all were badly tired after spending hectic journey and we were desperate to reach home to relax.

    But MMT support didn’t call me back for over 1.5 hours hence I decided to talk to carrier which I missed and I requested them to help me with another flight which they agreed to a lot next day flight. That means I had to stay unnecessarily at Delhi. Until then I still didn’t received call back from MMT support. My father in law being diabetic I had to take him to hotel and my kid was irritated too since we were left mercilessly at Delhi Airport with no clue because we haven’t got any support from MMT. It was very painful situation for me because I was helpless. Finally I decided to book a hotel near by airport and stay for a night to travel back to Udaipur next day. My entire schedule got disturbed because I supposed to join office the other day. After 3/4 hours I got a call from support to apologize but resolution outcome. We were again left helplessly with no resolution and reimbursement.

    Overall me and my family had very bad experience and pathetic support from MMT. MMT spoiled my family vacation and my hard earned money was wasted. Being from service industry it’s very hard to save such a big amount of 2.4 lakhs INR just to fulfill family wish and travel company like MMT cheat us by leaving us helpless. I will never ever planned my holiday package with MMT and raise general awareness by spreading my worst experience with them.

    13 people found this review helpful
    Verified Reviewer
    Original review: May 5, 2023

    I BOOKED A TICKET IN MAKEMYTRIP AND THEY CHARGED Rs. 4000 apart from the service charge and ticket price. There is no customer support mail id to write a query and no one answers the call. I never seen such a travel agent like this. First time I booked the ticket and it was very bad experience. The original ticket price is Rs. 28785 in all websites like EASEMYTRIP OR GOIBIBO and this fellow charged me Rs. 32,750. Worst fellow and no one cares about customers and I suggest definitely not to book on this website MAKEMYTRIP.

    7 people found this review helpful
    Verified Reviewer
    Original review: May 3, 2023

    We had done hotel booking from MMT, it was a fake booking done by Bhupinder ** (sales Representative). When we reached at hotel Snow Valley Shimla, they charged RS.2000/- for my daughter because she was 10 years old. As per hotel policy child above 5 years are chargeable which was not informed us while booking and now when I am following for my refund of 2k, she is not answering my nor the customer support is responding. Also the hotel she gave us in Dharamshala was very cheap category, tiles were broken, furniture was broken and half of the hotel was under renovation.

    MMT had looted has. We were 2 families, we booked 2 rooms as MMT was aware that we were having kids with us then how can they give us such low standard hotels when we are paying for that. MMT are much aware of hotel condition before booking. They want only business, they don't care about customer problem. Nor a single call I received from MMT in my whole stay, it was a 14 days stay. Please help to get my refund.

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    Verified Reviewer
    Original review: April 30, 2023

    I booked a stay from MakeMyTrip but local representative of hotel denied the entry saying that they don't accept local Ids as ID proof. It is pathetic to see that MakeMyTrip website is hiding all Rules and Regulations from customers while making a booking. Treebo representative are in collaboration with MMT making customers fool and looting their money. If they don't allow entry due to any hidden agenda then they should refund the money back. While making the booking from MMT, there are no scroll bars in the website and no obvious signs to indicate users that they need to scroll down to read the rules and regulations. The UI is pathetic and MMT/Treebo should take it to their IT department for improved customer experience.

    Users who are having 2 button mouse would never be able to know there are rules and regulations hidden to the bottom of screen due to which you would not be allowed entry to hotel. You are HIDING THE IMPORTANT INFORMATION from customers while the time of booking and CHEATING customers. Attached all the screen shots taken from website which doesn't talk about "Local IDs are not allowed". There is no mention of local Id's under important instructions. MMT gives a pathetic user experience and Treebo goes hand in hand with them to loot customers' money.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: April 19, 2023

    Make My Trip charged me 150 extra for the seat which was ok ...but when they send me the invoice it was mentioned meal charges, ancillary charges which actually misguided me...when I called and asked the customer service agent Mr.Pravendra ** he gave me the information that it was for seat fee, I understood then I said, "Kindly send my feedback to your department to change the detail in the invoice as a seat charges and not the meal charges as it misguided the customers or the layman" ... but instead of taking the feedback he said he will cross check with his senior and get back ...I thought at least they will consider it and acknowledge me on email that it's done!! But unfortunately they did not as his so called manager said no ...this is how the loyal customer's feedback is consider!!!

    All over the world retention of client is important for business customer service brings business and we have huge amount on marketing and surveys but unfortunately Make Trip is done with it and they think to take their loyal customer for granted as they are now brand in the market!!! I am no more interested in this brand and they lost me forever as I was more than a decade their loyal customer!!!

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    Verified Reviewer Verified Buyer
    Original review: April 17, 2023

    We were 3 ladies. We booked a room through MakeMyTrip in Kotagiri, TN. They sent voucher after paying. When we went there, it was 8 pm and deserted location where we could find the Hotel Cascade Meadows. We called all possible numbers of hotel and MakeMyTrip. We started calling other hotels too for accommodation. But to no avail. It was 9pm already. Then the hotel personnel answered the phone and said MakeMyTrip is taking booking in spite of no availability of rooms and it was informed so many times. MakeMyTrip people called and said they have to cancel booking and refund will be after 3-4 working days. We requested so much to arrange some decent place anywhere nearby. They didn’t oblige. I will never book anything through MakeMyTrip again in my life.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 12, 2023

    The system made wrong booking but MakeMyTrip failed to refund the money due. Though we input correct date, the system changed the dates and tickets issued for wrong dates. After taking the complaint, the refund of money was refused. We have given sufficient proof for the booking dates made by us.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 5, 2023

    MakeMyTrip people are cheaters they do fraud with their customers... They only demand high costs and do cheatings with their customers... They do bookings for high property ad make their customers stay in low class property..

    3 people found this review helpful
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