Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.


This profile has not been claimed by the company. See reviews below to learn more or submit your own review. Reviews

Stars Rating

  • 6%
  • 9%
  • 4%
  • 3%
  • 78%

Popular Mentions

    How do I know I can trust these reviews about
    • 4,481,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about
    • 4,481,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2024

    A horrible company and worst service experienced. They have no empathy for customers and short of understanding the request. I been chasing them for 2 weeks now on my request. Pay. PLEASE DO NOT USE MAKEMYTRIP. Pay a little extra to book directly with the airlines. It will make your journey much more stress free. I would not give them even a 1. My father was in the ICU and had booked through this portal on emergency. It was a bad move…

    Now I need to extend my stay and also need a change in airline since my elderly parents are travelling with me on return flight, I have been passed around for 2 weeks after submitting all the documents they have requested for a medical waiver. I have been hung up twice. Each time I request for a supervisor, they are not available and am told I will get a call back within 2 hours. I am yet to hear from anyone. It has been a rollercoaster experience for me on top of worried about not having the changes in time due to my existing outbound trip approaching close.

    Customer Service

    Reviewed June 29, 2024

    MakeMyTrip is an untrustworthy website. They fail to respond to inquiries, lack a chat facility, and don’t provide email support. Their customer service is non-existent, wasting valuable time. Additionally, they engage in deceptive practices, refusing refunds. I strongly advise others not to use MakeMyTrip due to their dishonest behavior

    Not sure how to choose?

    Get buying tips about Travel Agencies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServicePunctuality & Speed

      Reviewed June 23, 2024

      MakeMyTrip is a fraudulent site. They never answered. They don’t have a chat facility. They don’t have any email. They never get back to you. They waste a lot of your time. They cheat money. They never refund. I am going to be complaining these guys in court how much time they wasted me. I’m telling all people never use MakeMyTrip. They're big cheaters.

      Customer ServiceStaff

      Reviewed June 22, 2024

      Your employee Omkar ** first asked 18585INR for the date change which I paid for. Then after an hour he aksed for another 7000INR which was unprofessional as this information should have been provided in first go only but I paid this amount as well and he confirmed me over the call that within 5-6 hours I will receive my new ressiued e-ticket. After giving confirmation over the call about receiving my date change e-ticket, Omkar then mailed me informing that 14190INR will be charged extra.

      This is a case of high incompetence. If he would have informed me in the first go only that total of 39775INR will be the charge for the date change, I would have not proceeded further with payment and my 10th July ticket would have not been canceled. On top of that when I told Omkar that I want to speak with your senior, he connected to Paras ** on 6th June 2024. He was of no help as he kept on delaying my case for 9 days, due to which I told Paras that I want to speak to his senior. Then he connected me to Mr. Mohhamad ** on 15th June and over the call Mr. ** told me that MakeMyTrip is liable and by 17th June eod I will receive my confirmed ticket for 10th of July from Sydeny to New Delhi.

      I did not receive any ticket or call on 17th June from MakeMyTrip’s end. On 18th June, I called again and your team connected me to Mr. Diljeet ** and not Mr. Mohammad **, I told him to ask Paras ** about my complaint, after consulting with Paras, he spoke to me and tried to confuse me about my complaint that you have agreed on the cancelation of your ticket. To this, I said yes which was only due to incompetency of your employee Omkar ** if he would have not misinformed me about the charges, I would have never agreed for the date change. After 24hrs that is on 19th June Mr. Diljeet ** called and twisted my entire complaint again and said he will not reissue my 10th July ticket plus he asked me to pay 170USD extra if I want to confirm my ticket.

      Customer Service

      Reviewed June 18, 2024

      A very bad site. Disregarding customers’ time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word.

      Customer ServiceSales & MarketingStaff

      Reviewed May 18, 2024

      One of the worst ever portal and company to book my ticket. They took my money I paid to make my trip and now they are saying they are not responsible if airline cancel ticket, customer care agent says, "We just book tickets and doesn’t provide any service to the customer, we cannot refund your tickets as the airline cancel your ticket, we are not responsible." What kind of provider MakeMyTrip. I tried to reach higher management but still no reply. They said, "We will not refund", very bad and worst service provider, make my trip played with the emotions of the customers and they will ruin customer vacation and make my trip will ask customer to cancel and then they will not refund your money, it’s a scam going on like this. They are earning money from customers, very bad service?


      Reviewed May 15, 2024

      Make my trip is the worst airline booking company I have ever dealt with. Convenience fee is added without telling or showing anything until submitting booking. You will lose 40% even if it is a refundable ticket. Book directly with airline, that is 30% cheaper than booking any travel sites.

      Customer ServiceStaff

      Reviewed May 11, 2024

      Please do not book anything from Make My Trip, they are big thief, they eat my flight ticket. I cancel my ticket on 30 of Oct 2023 till to date they are saying it will come, give me statement, next 24 hours it’s will come. All the customer service agent are useless, no one take care. Even there is no proper reply they do. Care between this Period I talk many agent like Subhajith, Rahul, Masuque, Sayantani and few more, nobody have gets to deal the guest. They have only one excuse that after 48 hrs it’s will come back.

      Online & App

      Reviewed May 10, 2024

      Your website is not safe and secure. All my personal info is out for scammers to use. I have got a fraudulent swipe on my credit card and a scam email (with your company name mentioned as a partner) and SMS (scammer) on the Trip that I booked through your website.

      Customer Service

      Reviewed May 8, 2024

      Worst customer service. I had postponed my flight and when I wanted it rebook, every time I called, I was being told, "We will check and will get back to you." Every time I call, a new person will respond and I have to explain the whole scenario. When I told, "I want to speak to your manager", reply was "manager is busy."

      Loading more reviews... Company Information

      Company Name: