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Overall Rating2.8 out of 5
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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Oct. 1, 2023

Very poor customer experience. I was not provided seat assignment, and customer rep kept talking for more than 1 hour and billed my credit card for $ 5821 instead Rs 5821. When disputed I am being told it will take 12 days to process refund. I am not given seat assignment even after all this.

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Customer Service

Reviewed Sept. 28, 2023

MakeMyTrip made an error booking two seats for me under my name on the same flight. Mr. ** after taking one hour of my time comes back and tells me I will be charged ₹7000 for their mistake. Terrible customer service and very poor attitude.

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    Verified purchase

    Reviewed Aug. 12, 2023

    I booked my 5 days trip to Himachal Pradesh from Delhi with MMT. I am not an Indian resident and will be travelling with my sister only. I requested from day 1 to give us good experienced driver. Secondly, they charged me extra for guided tour for 2 placed. Total it cost me around 90 K including good hotels. A day before the trip our driver called and asked me " can he take his wife with him as she want to see the place too" I was shocked and scared as we ladies were travelling. The travel agent named was Guruji Travel. I called 4-5 times to my agent and the travel company office but no one picked the ph. We just said No to the driver.

    The day our trip started it was so many unpleasant things happened that I do not wish to remember. There was no direct MMT customer number. The MMT agent named Pooja was just useless. The "guruji " travel agent called us during our trip to know how it was going. I told her I can not say much as we are travelling with this driver and I will report it once we reach Delhi.

    When we reached Delhi I told the agency everything and still no one called from MMT. As I started reporting our isssue, a agent called and after couple of email she started arguing and stating that I am lying. I will lie for what?? I wanted to make this trip memorable with my sister but it became nightmare. MMT offered me gift voucher for couple of rupees for our next trip.. Seriously Next trip with MMT?

    I want to end by saying after paying 90 K we were given the smallest broken car to travel. Never ever booking with MMT in my life and spreading my story to all my friends in California. Not only bad service but MMT cheated me saying guided tour. No guide was there and as we completed the tour they will not refund our guide tour money. It is a common sense that when we have gone to that place and how come we will not see it if they do not provide any guided tour. In HP there is nothing guide as such unless you do 2-3 days trek.

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    Customer Service

    Reviewed July 6, 2023

    We (me and my wife with knee pain) booked a taxi (using MakeMyTrip phone app) to go to my town from Bengaluru Airport at 1:AM on May 24th. My mother and relatives waiting for me with father dead body to be cremated after my arrival to home. I paid an advance of Rs 1800+ to MakeMyTrip, the taxi did NOT come, and they did not inform me the cancellation. After waited for a long time on the customer service call and I was told that the taxi got cancelled with a blunt answer.

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    Verified purchase

    Reviewed June 21, 2023

    Pathetic experience with them. Cheating and fooling people around in India as well not a legit company anymore. Booking ID **. False promises and failing to keep on them, every time they blame on vendors even in case of a pure holiday booking with them for everything.

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    Reviewed March 29, 2023

    I wish I could post screenshots where they start refund process because their customer care forgot to inform that changing two airlines needs Indonesia Visa (does it make sense?) while pasenger was booked from Bali to Delhi. Then starts false and emails with lies - they never called or text but claimed they couldn't reach out to me. Though they were sending whatsapp messenger. After 4 hrs they send email - they couldn't reach out to me so they are closing refund process and with this they digested approx 350 CAD.

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    Reviewed March 2, 2023

    NEVER book ticket through Recently I booked air ticket for AirIndigo & I had to cancel through airline. Airline refunded money to but these people ate my money. Never refunded me. Every time when I call customer service they just create ticket. Eventually rejected. This company is suck cheater.

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    Reviewed Jan. 30, 2023

    Zero stars! Worst experience rescheduling my return flight ticket. I reached out more than 3 weeks in advance to reschedule my flight and they told me they will reach out to the airline and get back within 2 business days. Today it is 3 days past my flight date and no response from MakeMyTrip. I am calling the customer case number it is going engage. I asked them to cancel my ticket and refund whatever - still no response. I had to book another ticket and still no response from MakeMyTrip. Please boycott this website and save your money, time and effort.

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    Reviewed Jan. 19, 2023

    We took a houseboat by JCT on December 24, 2022. It was part of the package by Make My Trip. The package was very expensive as it was the prime time. It was the most terrible experience on the boat. The boat was basically one star, they never clean or mop the floors. The bedrooms are so dirty. The towels and sheets are of one star quality. Food was of horrible quality, served in pots and pans with broken handles. The boat was supposed to be Super Deluxe boat by JCT. There was no internet, no TV and no entertainment. Servers did not know, how to serve. They told us to buy your own sea food and it will be cooked according to your taste, we bought some fish and prawns, and the cook never even came to ask us how to prepare it. In fact, they cut the fish into small pieces and put it in hot oil and fried it til it was charcoal black.

    I think Make My Trip hired this run-down boat and put all the people who bought the package from them, on this boat. Every single person on the boat could not wait to get out of the boat. Will never trust MMT again with my trips to India. It's better to take a three- or four-hour ride in the boat in back waters of Karela and go stay in a hotel. Boat is parked all night from 6:00 PM to 9:00AM in dirty water on the side with no place to walk outside or inside the boat. The boat was the most Terrible experience of the whole Kerala trip, as I trusted Make My Trip people. For rest of the package, I had picked my own hotels, after doing some research and we were staying in five-star hotels. Those properties were all very good.

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    Reviewed Jan. 15, 2023

    Neither do they have a email to contact or a toll free to contact them and no chat either. They have only a India number to call to, where the person is not very patient to hear you out. My case was closed without resolution. I was promised to be called back but none called me back.

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