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I stayed at Golden Tulip booking id: ** as assured hotel by MakeMyTrip and if my problem is not solved in 60 minute then they will return back my money but I had very with makemytrip and hotel. First when I had booked deluxe room with king size with makemytrip but instead of king size I was provided twin sharing room but when called makemytrip hotline no messages send by makemytrip states that “Your Hotel Golden Tulip Hotel Amritsar Suites is covered under MMT Assured Guarantee. You can call Hotline 18001028747 in case of any issue. Resolution within 60 minutes or Money Back.” After calling this no. I was assured that my problem of king will be solved in half an hour but after calling many times nothing happened and secondly the assured hotel doesn’t have wifi working as their server was down and breakfast was worsened than my life.
I have booked cab for 11th June-18 7 AM. Before three days, MakeMyTrip has shared booking ID and e-ticket which state clearly that before two hour of my ride, cab and driver contact no. were shared but till 6 AM I didn't receive any message or mail with such detail, I called on customer care but no executive reverted me, a radio repeating that, "Your call is important for us. Be online." So by having consider it tentative, I have booked cab with other vendor with expensive price as I was booking on immediate basis, but at 7 am driver called me from MakeMyTrip.
After paying other vendor, I refused to avail service as it was too late to contact with me, now when I raise my request to refund my advance booking money, their executive refuse to refund it, but they have step back their commitment to share detail before two hour, I have considered MMT as brand for which customer is first and book cab with them while OLA and other faster cab provider available, but they have cheated with me. Now certainly I will file a case against them in consumer court and treat them at each platform like criminal.
WORST CAB SERVICE MAKEMYTRIP (we booked round trip Delhi to Manali). MakeMyTrip arranges cab services from different VENDORS, and doesn't has its own cab services. We booked a cab for 8 days, round trip from Delhi to Manali. The TERMS AND CONDITIONS, are not conveyed properly to the vendors. There are extra night charges of rs.250/night, if we use the cab POST 9 PM TO 6 AM, but the driver asked for all 8 nights charge, even when he was sleeping and not driving. MakeMyTrip FOOLS YOU, they gave us a package of 2000 km in rs.17064, rs8.5/km, I confirmed with MR. ** (one of the employ in MakeMyTrip cab customer care) if we could go from Delhi to Manali to Kasol and then back to Delhi, he said he has confirmed from the vendor AHA TAXIS, and yes we can go to Kasol. But when time came, the driver refused to go Kasol saying the cab is booked from Delhi to Manali and he will not go outside Manali.
Now it is common sense that why would a tourist book 2000 km for only Manali? How can one cover 2000 km only in Manali? I contacted MR. ** (another employ in MMT cab customer care). He took way too long to resolve our issue. Prebooking MMT said we can go outside Manali, post booking they refused. The driver we were provided was by AHA TAXI VENDOR, his name is ALOK ** or HARIOM , he had 2 names, we don't know which name is real, vehicle was SWIFT DZIRE **, this driver was inexperienced for Himachal roads, he didn't knew how to control his own vehicle, he couldn't pick up the vehicle in 1st gear on hilly area as well as on plain road, he was MENTALLY ILL, he HARASSED ME, I went with my brothers who were there to protect me, he once THREW ME IN A GUTTER while I was getting out of the cab. He didn't stopped the cab and continued driving, he drove over my brother's foot TWICE.
He HARASSED us, we were all students and he SCARED US by driving in an inappropriate way to scare us. The driver was ill spoken and mentally unfit to be a driver. The driver was not thorough of terms and condition. Neither was the vendor, MMT is at fault and it caused us way lot of trouble. MMT sends UNAUTHORIZED DRIVERS. MMT customer services are worst, each employ will give you different details, they themselves are not clear about terms and conditions. Once you pay advance 15% to MakeMyTrip their role is done, they don't pay attention to you thereafter. ADVICE- don't book anything from MMT, FRAUD COMPANY, take everything they say in form of EMAIL, don't trust their words.
Starting off...June 2016, I cancelled 4 tickets, Mumbai to Goa and back. For which I haven’t yet received a refund of 15000/-rupees! Fraud company. 2018, foolishly, thought they improved and tried booking into flights from Mumbai to Bangkok. Duped again of almost a lakh and yet again tickets aren’t booked! They claim to have automatically sent the amount for refund on 5th June. Apparently! Been receiving emails from them stating the same. Today, on 8th June, received an intimation from my bank, that the money has been claimed! And sadly, my tickets haven’t been booked!
On calling them, they have the cheek of telling me that it’s with their payment admin who will refund it in 48hrs (after 3 working days are over already!). And then it will show in my bank (bank said it will take 15-20 days for it to show, once the refund has been initiated)! I was furious! Asked them to give me some other option or at least block my tickets. But they refused saying only option is to be patient! It’s my money! My tickets. Amount has been claimed by them and yet I’m begging them to do my booking...for which I’m being asked rudely to be patient! Horrible horrible people! They are thieves who dupe you! Never never never ever book with them!
Recently I travelled to Hyderabad from Pune with my girlfriend, we had already book a room at Hotel Sandhya, Lakdi Ka Pul for 2 days, upon reaching there we have been refused to stay at the hotel saying unmarried couples are not allowed, however it wasn't mentioned anywhere on the MMT website. Hotel manager asked us to talk to MMT customer service, upon calling them multiple times, MMT representative was putting our call on hold for hours and it took them 3 hours to call me back and we were standing on busy street by this time, at the end representative simply apologies and initiated the refund which I didn't get until date.
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I’ve booked Cab under SUV category from Nizamuddin railway station to Manali. They were promising Innova/XYLO, or similar SUVs. But when we reached station they sent Honda Mobilio (compact mini van-MPV) and that too was not in good condition. When I called to complain about the issue then they said, "Sorry we can’t do anything. It is not our fault and we won’t change the car at any cost." I didn’t expected this kind of behaviour from MMT. The other Local Cab service provider were providing INNOVA at 8500, but I booked MMT cab with high expectation with more cost, but they failed at very first. I am highly disappointed with my 1st experience of cab booking with MMT. I will raise this issue forward, and I won’t recommend MMT cab booking to any of my contact.
Recently I booked a ticket for myself and my wife who are both senior citizens. The airlines is Air India which offers senior citizen concession fares. But, MakeMyTrip.com did not give us the concessions and are telling that it is their policy. Not only this but also in international ticket booking they have cheated me.
I had booked a bus ticket through MakeMyTrip on 23rd May-18 which I want to cancel, but unfortunately the same is not visible under "Trip" section. Tried numerous times to contact their customer care, but no one picked up my call. Finally I sent them mail to cancel my booking, but not received any response. They are simply cheating consumers, don't book through their website.
Very very very bad service, I booked one room for three guests at Red Fox Hotel Chandigarh for 25/5/18 on 24/5/18, but by mistake room was booked for 24/5/18 in spite of 25/5/18. I realized about the fact within 10 minutes of booking and requesting many times to MakeMyTrip support holding phone for hours continuously in waiting but no response from support, called the hotel about the fact immediately, they said contact the MakeMyTrip.
How to contact MakeMyTrip if there is no reply for hours in waiting and no reply on emails if anyone will be in emergency, I received call from support that we mailed to hotel about date changed. Please contact them but hotel staff said no mail is received from MMT. Very much bad service, of support team. They know I need to be re book the hotel because I have very less time to do so. I was good customer of MakeMyTrip, from very long time. But they didn't bother about that, so I am very disappointed from the act of MakeMyTrip, so I decided to aware other peoples on social network about MakeMyTrip.
I booked a cab service through app and was fully charged straight away. I got no confirmation. I would not get through on phone calls as without ref number it won’t allow, wasted hours online trying to mail support team, making calls no joy. The trip was early morning the next day so could not even rebook until the morning just in case the confirmation turned up, called in the morning offices closed, then had to call as a new booking inquiry to get through.
The representative says it will take 8-10 days for refund, the booking is shown nowhere on their system, I had to share the transaction pics to get them to confirm the money was deducted. Wasted hours again on the phones, nothing resolved, mannerless and annoying staff, lack the acumen to resolve any problem. And as only good at wasting time and I would call this fraudulent activity and no remorse whatsoever. Please save yourself the ongoing hassle and frustration and stay miles away from making any booking on this. Make my trip hell.com.
Booking foreign trip with MMT will be horrible experience. Please do not think of booking any trip trip with MakeMyTrip. Executives are inexperienced, not knowing what they are quoting for. It was nightmare to book Thailand trip with MMT. I booked land to land trip from Phuket to Phuket for my family of 4 members. It was completely unorganized. Only accommodation was good, which you can book yourself better than MMT. Local trips were wrongly arranged. Two days were wasted in only for 2 hours travel per day. Accommodation was 4 stars and local trips were 3rd class.
I am very upset with MMT Cab services. I will suggest never to take Cab services of MMT. Lot of hidden charges and they tell you on last moment. For e.g Road Tax, Road tax they collect from us for no reason. When I enter into another state, government of Karnataka clearly told, Road tax has to be paid by Car owner and it is Yearly charges. MMT cab services and collected from us and made us fool. There are lot of hidden charges such as driver charges etc. etc. I have bad experience with MMT, even what I booked and asked for never got it. Bad Journey.
That from the date of enrollment in the MMT Double Black scheme... I have not seen any benefits of enrollment. Instead the Application has stopped to show the hotel rooms for non-refundable prices (because the tariff (price) of non refundable rooms are less than refundable rooms) which in the terms and conditions of the scheme is specifically mentions that the scheme includes the non-refundable domestic hotel bookings and domestic flight bookings... THEY HAVE INTENTIONALLY FRAUD CUSTOMERS.
I had booked an air ticket through makemytrip.com, in GOAir Flight from New Delhi to Lucknow, to travel on 23 Apr 2018. The PNR/Booking reference was **. I cancelled the ticket directly from the airlines on 21 Apr. They indicated a refund of Rs 914.00. However, since the refund was not credited to my account, I contacted the airlines, which told me that the refund has been sent to makemytrip.com and they should be contacted.
MakeMyTrip shows refund amount as ZERO, which is totally absurd. I tried my best to contact an executive/official, but failed miserably. There is no way that I can put across my request/argument/grievance to them or obtain any reasoning from them. There is no mail ID shown. The interactive site is extremely complicated and confusing. It takes you in circles and does not serve the interest of the customer. This is disgusting and indicates towards a racket going on to cheat customers. I have not heard anything from MakeMyTrip side. I will hate to do any business through this site and will never recommend it to anyone. In case MakeMyTrip is listening to this, I request them to kindly get in touch with me to resolve the issue in right perspective, else I may have to explore other options of getting the justice.
We had booked two tickets (flight and hotel) via MakeMyTrip to visit Amritsar. One of the names it was booked for was stated as Ram **... the actual name is Ramnarain **. Upon realizing this we contacted the agent at MakeMyTrip who completely washed his hands off and we were told to contact the airlines directly. When we contacted the airlines to make a change we were told to contact our agent and that the agent should be able to change it.
In all this going back and forth we were unable to change anything and ended up losing an entire trip worth Rs. 15000. We are on a short visit from Canada and are extremely disappointed at this and of course have now lost a chance to visit Amritsar. The least they could have done is to make an effort to help...that didn't happen. Hopefully someone will read this and do the right thing to contact me and discuss this. I will be waiting for a day before I take any further action. Please make this right... it's not about the money... it's about the principle on which you run your company.
On reading about waiting charges in the rules I had contacted the helpline in advance that in case my flight is delayed what will be the case. I was assured that in case of flight delays if I inform the driver beforehand they won't charge for waiting. And our flight was delayed by 2 hours and now the driver is charging RS. 240. For waiting. Then since now we would reach after 9 pm the driver will charge additional 250 for night. And he is asking for additional 150 for airport entry. This is the worst cab experience ever. It really needs to be checked. I advise not to waste money in booking cabs with MMT.
Booked a flight for Dubai, MMT was running an offer of 1500 cashback on HDFC Credit card if the booking is made on a Thursday using code HDFCINT. I did the same, booking was for 14500 INR and expected cashback was 1500. Tickets were available @13500 on the official website but to save 500 INR I chose to book through MMT and that was my mistake to fall into their lure and cheat trap. After no cashback was credited, I mailed their customer care and they sent me a screenshot saying no code was applied from my end! The worse part is there is no proof to actually make my claim as they didn't mention anything about HDFCINT code in any of the bookings mail they generated, only proof was to take a screenshot of the booking page and who does that? We trust the company. Now I am paying 14500 INR for a ticket which would have otherwise cost me 13500 if I booked through official website.
Their customer service is even worse than the fraud they are doing, representatives are more interested in closing the tickets than understanding the problem. Why would I book by paying 14500 on their website on a Thursday using a HDFC credit card (I primarily use AMEX for all bookings) and not use the code? I am sure there are more cases like this where they claim it's your fault that you forgot to apply the code (I CLEARLY APPLIED THE CODE) and cash on your human aspect.
Advice to all, best to book tickets from official website or other channels. If MMT is offering a deal that is too good to resist and you wish to try your luck, then make sure to have all the screenshots handy and not rely on their mails. In this case I am assuming they'll oblige if you have the required trails to prove you are correct and given the nature of their scamming strategy you could be in for even more surprises. Reading about all the scams I am confused should I celebrate that I manage to wake up with only 1500 loss or be resentful at clear lack of professionalism and daylight robbery by MMT. I have learnt my lesson, I wish my post shall enable others to learn from my mistake and save their money from falling into these fraudsters hands.
My references number of train booking with MakeMyTrip is **, I had received the confirmation from MMT at 10.32 am but till now there is no confirmation from MMT side about my seat and coach number. It is more than 45 mins and still there is no confirmation from their side. Tried calling their customer care but it only provides information about bus booking. I'll never recommend anyone to book Tatkal tickets from MMT in any case. They don't have value of your time. Now when I checked on IRCTC it shows waiting list of 50 and I can't even cancel my ticket with IRCTC or MMT.
Drivers have liberty to lie, make passengers wait. The driver assigned for this trip calls us and tells to wait for another cab with different driver as he himself is ill. The cab arrives more than 2 hours late at Chandigarh Airport. He takes us to Shimla, 70km before the destination and asks us to pay him half the amount and take another taxi, when we objected he made us wait for 30 minutes in Shimla while he was making phone calls and arranging another cab giving the reason that this is not his routine route and he isn't comfortable driving. The second driver comes and charges us more as he isn't concerned about our booking from MMT, he takes us to 3 kms before our destination and asks more money to drop us to hotel as it was 11 PM to which we agreed after a heated discussion, we informed our hotel about the incident and they had already come halfway of the last 3km to pick us up and we shifted to hotel's vehicle.
We planned our itinerary to reach our destination well before sunset but the trouble the drivers gave us made us cover a journey of 5 hours in 9 hours along with the harassment from drivers. Meanwhile the replacement driver is pleading us not to inform MMT about it as they might take action. My humble request to please take action, apologies for the delay in posting the review. Contact me if you need more details.
I have booked a flight from Pune to Delhi on 19th April with Rs5400. On the next day I got a message that your request for cancellation is being processed. I have not requested for any cancellation. When I talked to operators, I came to know that someone from Canada's IP address has accessed my account and cancelled it. Only I know about my credentials. MMT's website is so weak that someone can access my account from different country. Looks like someone has used my id-password from their database. So it is MMT's fault not mine. I told MMT people that you got the proof that I have not requested for any cancellation, so you should give my money back. They are just refunding me 1600 which is even less than one third of the actual amount. I just want my money back as it's not my mistake.
Please do not book anything from MakeMyTrip. I had multiple nasty experiences. Agents are bunch of fools who does not coordinate or follow up with the case. They do not give your money back even if the problem is from their side or at their end. Very upset with this travel agent. One of the recent experience I would like to share is on 3rd of April 2018. I tried booking a flight for my parents on TruJet for the date 05-04-2018. I tried to do the booking using my mobile app. Then the page got stuck at the payment. We did not received any confirmation or booking ID either by email or by SMS but the amount of rupees 8139.00 has been debited from my bank.
I immediately called makemytrip and informed about this problem. Agent said that the booking was not successful and the amount will be credited back in to my account in 3 business working days. After 3 business working days, I called makemytrip again asking about the refund amount. Agent told me to send the bank statement. I forwarded the bank statement. On my next call I has a chat with agent and she said that the refund amount got struck at payment gateway and told me to please contact my bank.
I contacted my bank and they said nothing was received in to my account from Makemytrip. On my next call Agent told me that the refund amount did not processed as the booking ID was not generated. She said she will generate the booking ID and then process the refund amount within 72 hours. By this time this is 14th day since I have not received amount. Today I received a call from agent and he was saying that makemytrip sent me confirmation and booking ID through email and SMS. I told agent that I did not received any SMS or Email. He was insisting that the system has sent the booking ID. Honestly if the booking has been confirmed and the booking ID is generated, why would we do not fly?
I has confirmation from the first agent that the booking has been failed that the amount will be credited back in to my bank account. Now this agent is saying that email and SMS has been sent. This whole thing looks like a circus and I am very unhappy with makemytrip service. All your agents do not coordinate with each other and they start all over again from square one. Even though the prices looks tempting, I strongly recommend not to use makemytrip.
Worst ever experience with MakeMyTrip agency. Through their website based on their most recent scam of pay at hotel not advance, I booked a hotel for two days knowing that I can pay when I check out. So I booked it at Rs0/- on their website for Rs6635/- for two days. When I check out, nowhere was it non-refundable Rs.0/- not for Rs.6635/-. So I wanted to check out one day before, I need to pay for one night only but hotel staff refused to speak to me saying that MakeMyTrip would have to drop a mail to them. I called MakeMyTrip, they had no idea what to do, called the hotel, talked and they said that even though I don't stay at the hotel I have to pay the full amount. Say bogus move right, I should be able to pay the charges for one night not the other days I don't stay in.
My money is going to waste because of their bogus scam on ads for "pay at hotel". I should've known MakeMyTrip makes these bogus claims and takes all your money. My money is wrongfully claimed. There is no proper communication between hotel staff/manager and customer neither MakeMyTrip and them. Nobody knows what's going on and to make matters worse they worsen the stay of customer and take money more than it's worth. That's double. Nobody takes full responsibility.
This is going to be my last booking with MakeMyTrip. Took 15 days for a date change. I requested a date change on 26th March 2018 for a hotel booking in July 2018. Initially they gave 72 hr resolution promise. But that's plain BS. Every time I had to call them myself to ask about update and every freaking time they asked to wait for 24 hrs. I had accepted their extra charges right away but they are utterly useless bunch of people sitting there. They don't write you email about the promises. If the request resolution is delayed they give you Rs. 1000 wallet cash that is of no use. Because you can only use 5% at a time for booking at it gets expired before even your request is resolved!!! MakeMyTrip was much better before. Now it is going downhills with no hopes of returning.
Donate to a cause for a value of 5 rs was added to my invoice without consent or confirmation from me and with no option to remove it. This is an absolute outrage. I have no problems donating when I'm given a choice or my when my permission is taken. However, adding the amount to my invoice and forcing to pay it during my booking is a violation of my rights. This unpleasant detail has prevented me from using their services on principle and I will not be using MakeMyTrip in the future and will advise my friends and family against it.
Hi. I'm Nagarjun. I booked my bus ticket from Chennai to Bangalore at 6th March 2018. My Booking ID is **. The bus operator cancelled my trip due to bus mechanism issue. He didn't arrange alternative bus also. And he told, “You’re will be refunded within 2 days.” But still I didn't get my refund amount. I called more than 10 times to MakeMyTrip customer support. He didn't respond me and didn't arrange for justice. I don't know where is my money gone. Very worst customer support. I request you to all don't use MakeMyTrip. Waste of time and money.
Booked 6 Nights in Pattaya through MakeMyTrip and it was very dirty and greasy bathroom. Called MMT. No help. In 4 hours had to check out. No help. While on a trip or on stay with MMT, and book another hotel. On the spot asked for refund of my booking where have not stayed even a single night... booked all hotels and flights through but after 8 days of this matter Makemytrip said, "No refund." It is Makemytrip’s responsibility if any customer getting any problem with the hotel, flights or any holiday booked through them, but they back off from their policy and terms conditions, they should have told me on the same time not to check out as this will not be refunded but after 8 days said, "No refund." Pathetic customer service, poor quality policies and not secure to use them. TripAdvisor, Booking.com and Hotels are far far better options.
I booked Dubai Flights for 10 people, I was said use HDFC Card and get Rs.10,000/- cash back for this transaction. It's been two months since I have booked and have called, mailed numerous time only to be answered with get back in 24hrs and the ticket gets resolved by itself. They also converted my Payment to EMI and both MakeMyTrip.com and HDFC were not bothered to inform me about it. I am now charged with Interest & Fee. This issue is still not resolved.
I had booked ticket to travel Dubai and by mistake I had mistake on my name, which MMT didn't help me to resolve till the last day of travel. They have standard answer as "Backend team will call you" and "You have to wait for 2-6 hrs to get resolved". I had waited. Calling on daily basis asking about change request which never happened. Guys don't waste your money and time just for some perk provided by MMT. MMT support will spoil your trip Vacation, don't go with MMT.
Starting with my journey, the flight was of very poor quality followed by harassment while checking in at hotel as MakeMyTrip.com did not make the payment till the day. Frequent calls with no satisfactory response from MMT. MMT made the payment on the fourth day of our trip in spite of the fact that I did the entire payment 10 days before. MMT cut off their expenses at every step like sharing taxis and that too of poor quality. Taxis pick you along with couple of other people and then drop them off at separate places. I do not recommend MMT at any cost! They charge you 2-3 times more than actual fare.
I am posting this message just to tell that please don't buy any package through from MakeMyTrip.com. They are fraud. They cheat you. We are two couple who took the Europe package from them in November 2017 and one package in January 2018. Their seller Akash ** sold me this package. He never said that company has launched the visa protection plan. In case the visa got rejected the customer will get the full refund. This information wasn’t shared with me. Now when my visa got rejected they refused to refund anything. But one of their employee Chetanya said you will get the refund but till now I haven't received any refund.
Visa protection plan is going on and this plan is especially for Europe package... when I told them about this they refused it and said, "It is not applicable on your package." For their confirmation I inquired about this and their executive said yes visa protection is there on the package I have taken... for which I have a recording (proof). I went to their office where Mr. Maninder **, pre sales head said “mera product hai jo mera man krega vo mai dunga”... I have a recording (proof) he is least bothered about the customer problem.
I have the recording of the executive who is clearly saying there is visa protection plan on Europe package. And moreover Chetanya said about the refund but Mr. Dinesh ** said, "We have not found any recording of Chetanya..." as they know they are wrong. So they are giving false excuses. Guys those who are thinking to buy any package from MMT please don’t buy that, they are just fooling people by earning in wrong way. Dear MakeMyTrip I want my refund anyhow. I have all the recordings of your employee who is admitting about the visa protection plan. And if you need that I can post that on your Facebook wall.
And one more thing I want to add that when we told them that your employee said that there is a visa protection plan, then Mr. Dinesh ** said “agar usne aisa bola h to hum use company se nikal denge.” It means, "The person who is giving right information is wrong from you and the person who is cheating the customer is right." I have also some more recordings of your employees who all are admitting that there is a visa protection plan. I guess the head of the MakeMyTrip know about this problem because Dinesh ** said to me that he will talk to the higher authority... and it's almost two week he said, "We can't refund you." They are useless. They are not capable of providing with your visa as visa department doesn't have adequate knowledge about the documents required. Different visa person will assist you with different documents for the same destination.
MakeMyTrip your employee will let you down one day for sure. Guys please don't fall in trap with online packages of MakeMyTrip. All my visa documents are good enough for getting visa but they are saying that embassy gave unnecessary reason. He also added embassy to shakal dekh kr b reject kr deti h... all the 4 application got rejected. Visa was applied on different dates by different couples. Still got rejected. MMT fraud and cheater.
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