MakeMyTrip Reviews

Try to avoid booking anything with MakeMyTrip. They advertised one thing but when it comes to delivering they will deliver completely a separate thing with nothing to do with what was booked. Avoid it please if possible.

I have been a booking tickets with MakeMyTrip for long.. This time i booked a ticket which states zero cancellation charges, I bought that only to be get into a cheated, embarrassed state. Cancelled the ticket well within the required date by them in order to get complete refund, At first I found the customer service to be so incompetent that they have no clue how the internal arrangement for this cancellation works, even after 15 days I have called them to remind and I got to know that I will get approximately 50% of the refund.. calling again the customer service didn't help. They said working on it but can't tell how much amount to be refunded and while keeping the phone on hold vanished.. How did you take this as a customer who rely on such apps to book your tickets..

Hopeless experience not once multiple time. We met with accident and when asked for help to refund or change dates they blamed on hotel whereas hotel blamed on MMT. Even Bali and Vietnam also was disaster with MMT.

Worst customer care service ever. They left on hold for 20 minutes! They lied about the refund and refuse to give me the transaction nunber. The agent just ghosted me on the call.

I had been a dedicated customer of this app booking my flight tickets holidays hotels since past 10+ years... It's only recently have faced problems and in all bookings... Firstly interactive and dedicated staff is missing. Chatbot is fixed to attend least problems or delay to an extent the customer resigns with his problem. Customer executives are not reachable, the IVR would not let you thru even while AI does not understand the issues.

I booked the ticket for Emirates but I got the flight for flydubai. When I called they said Flydubai and emirates and same and they took charges for emirates ..

Worst service, I'm repeatedly asking for my refund. But, still I didn't get my refund.

The worst ever platform to book your ticket. After booking the ticket and deducting the money. The booking was never confirmed and took ages to reach out to the customer service agents, who were absolutely useless. Now I had to rebook the ticket with a huge price increase and took more than 7 days to get my refund back.

Extremely disappointing experience with MakeMyTrip. Even after the airline issued a full refund due to rescheduling, MakeMyTrip still deducted money from the refund amount. This is completely unacceptable and feels like unfair and misleading practice. There was no valid justification for the deduction, and it clearly reflects poor transparency in their refund policies. Booking ID **. I strongly advise against booking flights or hotels through MakeMyTrip if you want a fair and hassle-free refund process.

The worst company to book your tickets with. We booked a ticket for my husband Dashawarpal ** from Calgary to Delhi in Feb 2026 by Qatar Airways. Qatar Airways canceled all flights due to war and offer refund but MakeMyTrip has not refunded us till date I.e May 25,3026. We booked same dates, same tickets from flight hub, they refunded us within a week after we applied as Qatar Airways was offering. Make my trip takes money back from airlines but never give to its customers. We still call them every 3-4 days but no one listens. So please don't ever book tickets through them. There are many other providers giving best service.

Worst platform ever. Another example of poor customer service from India. Never book anything through this platform. The staff are highly unprofessional and seem to have no idea what they are doing. I changed my return flight from Canada to Dubai, and for the past 4 days I have made 10–12 follow-up calls just to receive my revised ticket from this “Make Your Trip Worse” company. Even after all these calls, the issue is still unresolved. Extremely disappointing experience.

MMT Chardham Package: Premium Promises, Poor Delivery. Extremely disappointing experience with MakeMyTrip Chardham Yatra package. I booked this Chardham Yatra package for 4 senior citizens, including my parents and my uncle-aunty, for approximately Rs. 2.44 Lakhs. I specifically chose MakeMyTrip over local tour vendors because of the reputation and trust associated with the MMT brand, believing that the accommodations, management, and overall comfort would be better suited for senior citizen travelers. The package was booked based on specific hotels and services promised during booking. The same hotels were later reflected in confirmation vouchers issued by MakeMyTrip along with hotel reference IDs, which naturally created confidence that the accommodations were finalized.

WARNING TO TRAVELERS – Extremely poor experience with MakeMyTrip. My Kochi to Abu Dhabi flight (PNR: 9AJOB5) scheduled for 7 March 2026 was cancelled due to war-related circumstances. I raised a refund request immediately on 5 March 2026, yet till today, I have not received my refund. What is even more unacceptable is the complete absence of real customer support. There is no proper way to contact a human representative. Every follow-up only results in automated replies, chatbot responses, and continuously changing refund dates with absolutely no resolution.

BEWARE!! Bunch of frauds!! Worst platform to use for any kind of bookings. The customer service is terrible as it is but even for their premium MMT black product, it sucks. My refund was processed by the hotel (genuine reason for cancellation) but looks like MMT just pocketed it and told me that the hotel refused. I spoke to the hotel manager and showed me proof of refund being processed on their end. I have been waiting for 4 months now but no positive response. Cancelled my MMT black membership right away as they are a bunch of fraudsters!!!

Absolutely rubbish. Took the ticket money and I never received it. No way to contact them.

Cannot reach customer care. Treating customers in unprofessional way. We have to hold phone more than 30 minutes when connecting agent but no response after check our details.

Refund is not processed for cancelled flights even after month. Credit card company has to go after to resolve refund issue and still wasn’t resolved. Stay away from Make My Trip. Worst experience.

Do NOT book holiday packages with MMT. It's the worst experience and most importantly a trap. I booked a package as I was having gift cards. The package was of 42k, which got converted to 43k and later to 47k. When I reached out MMT they mentioned because I used gift cards, that why the rate is increased. There is nowhere mentioned on this increased rates policy by anyone. Minimum amount becomes non refundable, hope-less customer care will only mention that it's our (customers') problem and we 'should have' notified about the rate surge.

Last 1 month cancel my 2 tickets but not refund my amount.

MMT makes a lot of promises, but the reality does not match AT ALL. Even after paying for a Super Premium Kerela Vacation package, every hotel they booked was the lowest room category to save money for themselves. The rooms were small and not up to the expected standard. Customer service was extremely poor. The tour manager, Kuldeep **, never responded on WhatsApp or calls. There was no support when it actually mattered.

More than one month refund is waiting and impossible to reach customer care executive as “Reference number is invalid“. Obviously it will not be in their system as refund requested, then how can we contact the customer care executive? (Now their system needs reference number to connect their customer service team). One time lucky to have a customer care executive but they transferred to 6 people and still no refund credited in my account.

Makemytrip has reached a new low. Despite charging exorbitant convenience fees, your customer support is now reduced to an AI system that only understands frustration but provides no real solution. It does not even transfer the call to a human agent. My flight was cancelled, and I had already asked MakeMyTrip to cancel the booking. I still cannot see any clarity on whether my refund is being processed or when it will be received. The support system keeps repeating responses without actually resolving the issue. If this is so difficult for me to navigate, I cannot imagine how elderly customers are expected to deal with it. I am travelling for medical reasons, and instead of helping during a stressful situation, MakeMyTrip has only added to my problems. Please provide a proper refund update and actual human support.

I am extremely disappointed with the service provided for Booking ID **. I requested a partial cancellation two weeks in advance due to travel disruptions caused by the Middle East conflict. While airlines have been empathetic and issued refunds, MakeMyTrip has used delay tactics. Your support team claimed the hotel refused the cancellation, yet the hotel confirmed they were never even contacted. I advise other NRIs to be cautious when booking through this platform, as their customer service lacks both transparency and empathy for genuine travel emergencies. One of the WORST customer service experience ever faced and their standard response each time you call - we get back in 24-48 hours.

Very disappointed with my experience with MakeMyTrip. I did not receive any refund at all—not even 1 AED—and there has been absolutely no response from their support team. I also tried visiting their office in Production City, but it was closed, which made the situation even more frustrating. I am still trying to rebook, but facing continuous issues with no proper assistance. This is highly unprofessional and unacceptable. I strongly urge others to be cautious before booking. Extremely poor customer service and support.

A fraud company. Never ever use this platform. Emirates airlines refunded full amount and MakeMyTrip is refunding 25 percent of it. For no reason. It's a daylight robbery. Will never use their fraudulent services. UAE Based company is so ethical that at tough times, they value their Clients and understand customer situation. On the other hand, Indian companies are maligning names.

MMT is good when you book and everything goes well. If you have an issue with your booking, you can keep calling MMT customer service and they'll give you a standard reply - "we understand your concern, please have patience." Some are so good that they even disconnect your call, doesn't matter if you're trying to reach them while roaming.

Bad Service. Bad Customer care. No concern person. No Email Id. Cheating site. I booked my ticket from Kannur to Doha. Due to the current war situation, the airline canceled the ticket and informed me that I would receive a full refund. However, MakeMyTrip unnecessarily deducted a significant amount, and the refunded amount was much lower than expected.

Very disappointed with my refund issue. In such when other airlines and travel websites are prioritising the refund MMT is just delaying the refund by making excuses and blaming airlines. My SpiceJet flight was cancelled and I place a refund request on 15.03.26 but the refund has not yet been processed. VERY DISAPPOINTED

I booked flight ticket from Lucknow to Dubai on 04th March 2026, due to airspace closure the flight cancelled and refunded initiated. Indigo refunded full amount and MMT deduct 28 Dhs from this. Again I booked flight from same destinations on 18th march 2026, same will happened and flight cancelled by aircraft and refund initiate again MMT cancelled 85 Dhs from the booking amount. This is the worst experience I ever faced due to aircraft issues. And MMT is one of the worst site and will be treated customers like that. I never suggest and use MMT in my lifetime. No.1 faking site😭.

One of the WORST platform that I have ever used to book a vacation. We recently booked a vacation thru these guys to Sri Lanka and we started off in the right track. But due to a cyclone in Sri Lanka in Dec2025 our trip needed to be postponed. At this point all hell broke loose. MMT charged us an extra ~Rs5200 ticket fees. We contact Sri Lankan airlines and they indicated the full money was refunded back to the ticketing agent which in this case was MMT. Our booking agent was Pradeep and you will not see a bigger liar in this business than him. We contacted him so many times for the above refund and till date we haven't received it.

MakeMyTrip Cancels advance bus ticket a day before journey and sells same at higher price and provides justification that it's price correction so your tickets are cancelled. Anything booked in advanced is economical hence people book in advance. MakeMyTrip is doing unethical business specially in its bus services.

This was one of the worst travel experiences I have ever had. The itinerary promised a specific type of boat for Periyar Lake boating at the time of booking. However, the boat that was shown during booking was not provided. This is completely misleading and unacceptable. Our return flight on the 16th was at 11:30 PM, yet the hotel checkout time was kept at 11:00 AM. Because of this poor planning, we were forced to sit at the airport for the entire day. This clearly shows a lack of basic itinerary management and consideration for customers.

Zero rating. Service is very bad. This company is very bad. Not booking any. This app refund amount is very late. My refund amount is done by Airline. Still 40 days not giving my refund amount. Service is very bad. Still fight against My refund amount. Customer service is very poor. Chatbot is no update. I request all of you not any booking in this app.

I recently traveled to Bali with my family, and I would like to say to MakeMyTrip, with complete confidence and emphasis, that if you wish, even running a grocery business would not be a bad idea — but why take up work you are not prepared for? By doing so, you are not only wasting other people’s hard-earned money, but also charging a significant amount in the name of services — enough for us to feel compelled to “honor” you for it later.

MakeMyTrip of late became an organization of cheats. In the relationship of more than a decade and a half, we found how a friendly organization evolved to its downfall. In our last relationship with them, we were overcharged by more than sixteen thousand rupees silently. After a lot of persuasion at various levels up to the grievance officer, a sum lesser by about eight hundred rupees was refunded, giving in writing that the amount not refunded is tax collected at source and will be reflected in tax credit. No credit came in income tax, and MakeMyTrip stopped all communication channels when the query was raised. We have lost much bigger amounts and had various lack of services on earlier occasions also. But they used to keep in touch, they used to say sorry. Over time, MakeMyTrip started duping customers.

Hi. The experiences I went through compel me to formally escalate this matter, as the arrangements made by MakeMyTrip completely ruined what was supposed to be a memorable vacation.

Pathetic response from customer service. Femina Hotel the facilities were so pathetic had to move out and take another hotel. Hotel has issued a refund but MakeMyTrip will not give the same. Why have such a pathetic hotel listed on your website. I have photos and receipt.

Easily the worst travel app and customer service experience I’ve had. MakeMyTrip agents are full of polite, scripted responses, but behind the spiels there is no real understanding, no problem-solving, and no ability to resolve issues. A simple compensation rebooking after a drastic airline schedule change became a nightmare—no clear answers, no case history, and I had to repeat myself on every call. All talk, no action. This completely ruined my trip. I regret using this app and strongly advise others to avoid it.

**1★ – Worst travel booking experience, bordering on harassment.** MakeMyTrip delivered one of the most frustrating and unprofessional customer experiences I’ve ever had. I booked a **flight + hotel together as a single package**, but when the **airline itself cancelled the flight**, MakeMyTrip conveniently rewrote the story—claiming the flight was “booked separately” and hiding behind a *non-refundable* clause that clearly should not apply when the service provider cancels.

Absolutely unhelpful, irresponsible response! Booked International flight with MMT. First the e-ticket does not mention that the American Airline flight is operated by Indigo or their Indigo flight number and the Terminal is shown as ‘0’ and this prevented the airport security at BLR from allowing my son to enter the airport as American Airlines does not fly out of BLR and caused him to shuttle between terminals and when he finally figures it may be Indigo and obtains a Indigo ticket (indigo office outside terminal 1) he is denied boarding. It was extremely difficult to reach MMT Support, and then the Agents were more interested in sharing their problems and their inability to reach Indigo or American Airlines to resolve the issue, put him on the next flight or find options! Miserable experience! This for a MMT Premium customer!! In the end I reached American Airlines in US and got them to reschedule/ change.