MakeMyTrip.com

After complaining to MakeMyTrip through my mobile phone, we have been put to some other hotel in Jaipur at 10 PM after wastage of 3 hours of our valuable night time. We reported to Hotel Sarang Palace at 7 PM and we have been shifted to other hotel at 10 PM by auto in spite of our several request to the hotel management for shifting by car. My four members were not able to seat in auto with our four numbers and four big bags in auto. As we had to catch flight early in the morning at 4 AM on 19-10-2018, we did not have any other option rather than compromise with hotel management at 10 PM on 18-10-2018. We had only 4 hours sleep and stay in the shifted hotel.

Rough language and behavior exhibited by hotel management was not at all expected and acceptable as we have booked through MakeMyTrip. You are requested to take proper action to hotel management of Sarang Palace, Jaipur. We expect action regarding hotel management's behavior & not providing us the committed two rooms in their hotel after getting full payment and confirming us through MakeMyTrip.

1) Few days back my Aunt booked the flight from Delhi to Jabalpur which by mistake got wrongly booked on our end. For the same we immediately connected with MMT team, asking the team to void the ticket as the airlines which was booked was Air India (The same if booked can be canceled by bare minimum charges if done same day booking).

Upon confirming the same with the MMT team they agreed to same stating yes it will be voided. We were given assurance by the team that same will done and we will get call after that for confirmation on above said. After the assurance, we didn't had any communication with there team for around 15-20 days, and we presumed that refund will be transferred to our account but it wasn’t received and when we called them again they said that ticket isn't canceled and for the same reason the refund was not being credited to our account. Thereafter we spoke the managers and supervisors for more than hours every day and being in vain they did nothing apart from apology.

2) Now My Second Concern is that we booked Citymax Hotel Bur Dubai on 13th Oct 2018 with confirmation no - **. For which while booking we searched on their website for 05 adults and one child and made the payment accordingly, but when payment was done, the voucher which we received showed that the booking is for 4 adults and 2 child and again when we escalated the case to MMT team they were unable to answer why it happened so and they also assured us to give callback soon with the solutions. But till now we are still waiting for the update on that. (Every time we call them we just listen, "Sorry sir nothing can be done" and then say, "Our manager will call you back" etc. etc... Till date no solution like case 1 above.

Who will rely on such a company??? Their entire team is incompetent in handling the things and the website they have is only a showcase to attract client and later harass them. They do mistakes and then have no solutions apart from just faking around. As MMT is a brand name, we do not expect these things to happen, or if happened there should be a solution provided to the customer to get the things sorted. These issues has only laid a negative impression of them. I HOPE EACH ONE OF US DON'T GET JOYCED BY THERE LUCRATIVE DEALS.

We didn’t have any choice but to stay at the property reluctantly coz we had made the whole payment. I would really consider 100 times before making a booking with MMT in future. A very unprofessional attitude from their end and would recommend others also not to rely on the pics posted by them instead do your own research before booking any property. And be prepared there will be no hearing from MMT if you face any issues.

We requested them to allow us to at least cook the meat (BBQ) but they just denied and when we told them why this was not mentioned on MMT, they said you should read reviews for the same. We requested them to cancel the booking since we did not have network at that time to reach out to MMT, but they denied the same too. With a group of boys and also girls it was difficult to find more properties but we still searched for few hotels but all were occupied hence were forced to come back and check in at this Hotel (Hotel Wow Bison Woods). We had to discard our BBQ and Alcohol worth Rs 5000/- since we were not allowed to consume the same.

Now comes the service part, on checking out we requested the Hotel to give us a late checkout (2pm) for which the manager said ok verbally. We left at 12pm (2 hrs before checkout) to visit a point but on coming back at 1pm we were asked to vacate the rooms immediately. On telling them that they allowed us for late check out then why now force to move out they said now they got a new booking so we have to vacate in 10 minutes. We told them that we will give our review to MMT if you force like this and to this they said 'do not threaten us, we can also do the same'. We told them we have girls who are getting ready but they said they cannot do anything about it, we did not argue further and did our check out in 15 minutes without getting ready.

If this was not enough, the worst part was when we did not see anyone check in to the room for the next one hour since we were still around the property taking photographs. More than having a getaway and an amazing time, we had to waste time, money and further humiliated by their staff. When we contacted the customer care on getting network on the same night, we were informed a resolution in 24 hours. Within 24 hours we did not get any call. When we followed up with them we were told they need another 24 hours. Again there was no call received on Day 2. Finally, we made the 3rd call to them post 48 hours and were informed that MMT cannot do anything since we stayed there.

Do you guys (MMT) expect us to stay on the road away from home? After such a bad experience we were further tortured even by your customer care team by only assurances and no refund. Please help us get a resolution/refund for the complete trip. Below is the booking ID: ** within 24 hours. We also stayed a day prior at another property and had booked through MMT only they was a decent experience and no complaints on that. Booking ID for that was: **. Thanks!

I had talked with MMT customer care and tourist experts why this is lots of gap prices. They just replied that it's included service charges for you. Hahahahahaha cool. I told them I had read your reviews that once you get full amount you even not care of tourist for any support. They replied that please it's your final decision to go with MMT or books everything individually yourself. I did myself and saved lots of money. SO PLEASE YOU DO SO BOOK EVERYTHING YOUR OWN AND SAVE MONEY AND STAY AWAY FROM MMT. Thank you.

Then I fell ill and had to cancel. They refunded only Rs 120 to me under the MMTBlack programme. This programme is a complete scam. I tried to call them but kept getting automated responses which redirected me to their online help, which has only canned answers and those canned answers did not cover the MMTBlack cancellation details. All it says is that the amount will be refunded in your wallet but not that the amount is not even 5% of your airfare. Don't waste your money on MMT Black, it's a con job.

After waiting for 4 hours at the airport with our 5 year old kid we were finally put on a 2:30 pm flight and reached the resort at 4:30 pm. The day was almost over and we were too tired to do anything. We had some food and went to bed. Our entire day out of a 3 day trip was thus ruined. This is definitely the last time we booked through MakeMyTrip. After this horrible experience we will suggest everyone we know to never go with MakeMyTrip.

We somehow paid some amount for date change but we also wanted penalty to be reduced which they have still not resolved and asking to make the rest of the payments as soon as before the tour starts. Team members are not efficient enough to even resolve the queries and will just listen and write a sorry mail. This has been continuing from last 2 months and just asking to make payments. No explanation from the team from any levels as they have no clue and do not take cases seriously. I would personally do not recommend henceforth for MakeMyTrip as this was our last tour with whole amount at stake.

I actually wanted to have a good trip for my parents. I believed MakeMyTrip would do it better. When it came to the payment stage, she told me that the driver would drive only from 9am - 6pm and not for the rest of the time even if we had to travel from one city to another. When I asked about this again for clarification, she told me that it is outstation drive, driver can start by 6am also but she is not ready to give a written confirmation for this as their policy does not support this. I believed this to some extent and finally paid initial amount. While doing the payment, I asked her to provide the cab driver who knows English / Tamil as we are going by separate cab and my parents does not know Hindi. She told that we can try for that but cannot assure. Based on this confirmation, I made the payment.

The day came when my parents went for the trip. I called the driver in the contact number shared before they landed. Apparently the driver does not know anything in English. He just know two things in English. 1) Say a place is closed. 2) say yes yes yes for anything that you ask just like Rajnikanth did in one movie. My parents were really tensed to hear this. Just think of it. On the first day of the trip, driver saying that all the places in day1 are closed. I then had to speak to the travels (to whom MakeMyTrip has vended this out) and the MakeMyTrip executive to understand. Actually, 1 out of 4 places in the first day are closed but the driver told all of them are closed. I got help from some of my Hindi speaking friends to talk to the driver and finally made him understand that the places are open & he took my parents for sightseeing.

And thank God, day 2 is booked with Delhi tourism and it was very fair. Again it is day3 and the nuisance started. Day3 -> started from Delhi and travelled to Rishikesh and we had to visit Triveni Ghat in the evening for Ganga Arthi. Driver parked the car in Rishikesh hotel and made my parents believe that they have to walk a little bit to reach the Ghat. Actually, it is 1 km from hotel to Ram Jhulla, more than 0.5 km to cross Ram Jhulla and then get a share auto to reach the Triveni Ghat. They have to do the same process to reach the hotel again after Ganga Arthi. Driver just took rest in hotel and made the vendor believe that he took us for sightseeing Triveni Ghat.

Day 4 -> Morning, first word he told is 2 places closed which is actually open. I had to then talk to the reception guy, get information and then tell him it is open. He then showed some random places generally and tell that this is the sightseeing places. Eg. He showed a small mountain with some water telling that this is NeerGarh waterfall. When my dad asked the locality and then told him that we have to go 1km more, he fought with that guy. He also does not say where he is going to my parents before going. Only when he reaches, they will know. He speaks over phone all time, uses pawn.. etc.. troublesome guy.

I finally reached out to the vendor to change the guy but they are not ready to accept all this, and after so many discussion, they are ready to change the guy on day7 while the complaint was raised on day4. With no other way, I reached out to MakeMyTrip and they were not ready to take up the complaint. They asked me to talk to the vendor. So bad of them. Driver changed only on day 7 as the vendor told. New driver was bit okay with English and the trip was better after that.

Some callouts to people looking for MakeMyTrip. 1. Don't believe in MakeMyTrip. They are fraud people. They just vend out stuff to other company and we believe in their name while booking. 2. I asked for English speaking driver and even if they know if it not possible / less possible, they did not inform me about that earlier. They just got the money and made me struggle. 3. All the hotels that they committed were supposed to 3+ but hotels in Rishikesh & Haridwar were just like a dungeon. 4. Very poor customer support in case of an issue. They took 2 days to resolve an issue when 25% of my trip has completed.

Don't go to MakeMyTrip please guys. I got cheated. I have spent lots of money and the result is just frustration. Even the customer service of vendor is poor. They don't pick your call looking at your number. Really bad. MakeMyTrip does not care for you. They care just for your money. I will never plan for any more trip with them.

My friend & I, both had been traveling in India for the past 10 days and Bharatpur was the last leg of our journey so we were very exhausted and just wanted to reach the airport safely in time to go back home. The driver had put the AC on at a very low temperature and it was very cold inside the cab. It was conveyed to him & he did turn the AC down. He was also playing music at a disturbingly high volume & we told him that this was making us uncomfortable and he initially did turn it down a little. But, to our dismay, after about 20 minutes, both the AC & the volume of the music was back to what we had started at. It confused us initially but we reminded & requested him again politely to turn both down & he again complied. I speak Hindi so there was clearly no communication problem when it comes to him understanding what we needed. This went on for quite a while.

He was driving extremely rash & honking no-stop & we again politely conveyed to him that we were in no excessive hurry & we would rather prefer that he drives safe but it appeared to us that he had started taking offense at the things we were asking for --- which in our opinion were absolutely VALID and I reasoned with him and told him that he was not on a "long-drive" alone and he was providing a service to us which we were paying for so the least we could expect was a safe ride to the airport with the most basic comforts without getting rattled too much but at this point the driver seemed pissed with us and he shot back absolutely unreasonable retorts such as ---- "Madam aap pehle customer ho jisko music nahi sunna. Yahan to main phir bhi aapki sun raha hoon but agar aap flight mein ja rahe ho to wahan aapki kaun sunega jab flight mein gaane chal rahe honge."

At this point I was absolutely confused and tired of reasoning with him and I again asked him politely that it was just 1.5 hours left till we reached the airport and we would really appreciate if he would just wait till we got off and listened to the music then. After this he kept of stopping by the roadside randomly every 15-20 minutes & sometimes he would just be on his phone on youtube playing music and/or he would just randomly step out of the car without saying anything and upon asking what was going on he stopped replying to us at all.

I cannot explain how disturbing this experience was for me and for my friend. Once we entered Delhi, I again reminded the driver that we needed to stop by at an ATM to withdraw cash but he did not respond. I insisted and repeated my request but again he did not respond and then when we were close to the airport he made a comment stating that I will have to withdraw money at the airport to give to him.

When we reached the airport, there were cop cars around that were not letting the taxi drivers park & they were rushing everyone and this confused me so I again asked the taxi driver about how to withdraw cash and give to him + where was the closest ATM to which he responded ---- " ye meri problem nahi hai, ye tumhari problem hai. Jao dhoond lo khud aur cash le aao."

I was at the verge of total mental chaos at this point and more importantly now I was worried about missing my international flight because of this mess I had somehow landed in. My friend remained seated in the car and I stepped out to look for ATMs. After walking around I found 2 ATMs which were both out of service. By this time, I had already lost another 15 minutes or so in walking around trying to figure out things and I was at the verge of blowing up.

I went back & told the driver that because of his absolutely unacceptable behavior & negligence I was now at the verge of missing my flight. He kept on insisting that I pay him by using Paytm or some other online application and I kept telling him that I do not live in India so I do not have access to such money transfer apps. He was blatantly rude and was not opening the car boot to hand over our bags and I lost another some time there and finally in a state of absolute panic, I had to tell him that if I miss my flight because of him, I will make sure I call the cops on him & explain the harassment that we had been subjected to. He finally released our bags and for us that nightmare finally ended but to our horror he started calling my friend in India who had made the booking for us, incessantly and now he is calling him every hour to ask for payment.

My friend told him that this was absolutely unacceptable but still complied and released a payment of INR1000 but he is calling incessantly and causing more mental turmoil. I had no idea that a reputed name such as "MakeMyTrip" could subject a customer to such excessive mental turmoil. The whole experience has been deeply disturbing for us & is continuing to be so for my friend who is now being subjected to non stop phone calls. I would want the management team of "MakeMyTrip" to look into this issue at the earliest and take appropriate action against such grave misconduct.

It's because of situations like these that we as a country and we as people have a horrendously shameful reputation in the International scene. It is because of such experiences that westerners think that India is a cesspool of a country and it's dangerous to step foot there. When I sent the complaint to the company they did not give me any proper response and then just sent me an email stating that the issue was resolved. I connected with them on their Facebook page but even there they are very slow to respond & did not provide any proper resolution. Absolutely shameful.

Again, I called them and request them to please give me chance to talk to their higher management. They said he is busy on another call. Please stop making your customers fool and respect their valuable time too. After waiting for 3.5 hours for a cab finally I had to request them to cancel the same. And then I have rearranged a different cab by my own urgently. I have a plan for yesterday (RAKSHA **) and due to their inappropriate cab service and the way they resolve the customer issue, they all got spoiled. SUCH A BAD EXPERIENCE I HAVE EVER FACED IN MY LIFE FOR BOOKING A CAB. STOP ROBBING AND MAKING FOOL TO YOUR CUSTOMERS.