MakeMyTrip Reviews

I am extremely disappointed with the service provided for Booking ID **. I requested a partial cancellation two weeks in advance due to travel disruptions caused by the Middle East conflict. While airlines have been empathetic and issued refunds, MakeMyTrip has used delay tactics. Your support team claimed the hotel refused the cancellation, yet the hotel confirmed they were never even contacted. I advise other NRIs to be cautious when booking through this platform, as their customer service lacks both transparency and empathy for genuine travel emergencies. One of the WORST customer service experience ever faced and their standard response each time you call - we get back in 24-48 hours.

Very disappointed with my experience with MakeMyTrip. I did not receive any refund at all—not even 1 AED—and there has been absolutely no response from their support team. I also tried visiting their office in Production City, but it was closed, which made the situation even more frustrating. I am still trying to rebook, but facing continuous issues with no proper assistance. This is highly unprofessional and unacceptable. I strongly urge others to be cautious before booking. Extremely poor customer service and support.

A fraud company. Never ever use this platform. Emirates airlines refunded full amount and MakeMyTrip is refunding 25 percent of it. For no reason. It's a daylight robbery. Will never use their fraudulent services. UAE Based company is so ethical that at tough times, they value their Clients and understand customer situation. On the other hand, Indian companies are maligning names.

MMT is good when you book and everything goes well. If you have an issue with your booking, you can keep calling MMT customer service and they'll give you a standard reply - "we understand your concern, please have patience." Some are so good that they even disconnect your call, doesn't matter if you're trying to reach them while roaming.

Bad Service. Bad Customer care. No concern person. No Email Id. Cheating site. I booked my ticket from Kannur to Doha. Due to the current war situation, the airline canceled the ticket and informed me that I would receive a full refund. However, MakeMyTrip unnecessarily deducted a significant amount, and the refunded amount was much lower than expected.

Very disappointed with my refund issue. In such when other airlines and travel websites are prioritising the refund MMT is just delaying the refund by making excuses and blaming airlines. My SpiceJet flight was cancelled and I place a refund request on 15.03.26 but the refund has not yet been processed. VERY DISAPPOINTED

I booked flight ticket from Lucknow to Dubai on 04th March 2026, due to airspace closure the flight cancelled and refunded initiated. Indigo refunded full amount and MMT deduct 28 Dhs from this. Again I booked flight from same destinations on 18th march 2026, same will happened and flight cancelled by aircraft and refund initiate again MMT cancelled 85 Dhs from the booking amount. This is the worst experience I ever faced due to aircraft issues. And MMT is one of the worst site and will be treated customers like that. I never suggest and use MMT in my lifetime. No.1 faking site😭.

One of the WORST platform that I have ever used to book a vacation. We recently booked a vacation thru these guys to Sri Lanka and we started off in the right track. But due to a cyclone in Sri Lanka in Dec2025 our trip needed to be postponed. At this point all hell broke loose. MMT charged us an extra ~Rs5200 ticket fees. We contact Sri Lankan airlines and they indicated the full money was refunded back to the ticketing agent which in this case was MMT. Our booking agent was Pradeep and you will not see a bigger liar in this business than him. We contacted him so many times for the above refund and till date we haven't received it.

MakeMyTrip Cancels advance bus ticket a day before journey and sells same at higher price and provides justification that it's price correction so your tickets are cancelled. Anything booked in advanced is economical hence people book in advance. MakeMyTrip is doing unethical business specially in its bus services.

This was one of the worst travel experiences I have ever had. The itinerary promised a specific type of boat for Periyar Lake boating at the time of booking. However, the boat that was shown during booking was not provided. This is completely misleading and unacceptable. Our return flight on the 16th was at 11:30 PM, yet the hotel checkout time was kept at 11:00 AM. Because of this poor planning, we were forced to sit at the airport for the entire day. This clearly shows a lack of basic itinerary management and consideration for customers.