MakeMyTrip.com
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MakeMyTrip.com Reviews
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I booked online for my dad - hotel to stay in Coimbatore. My money is taken out on Feb 17, 2021 for the amount of Rs 7534. I do not see the booking in my account. I also called the hotel front desk to check my reservation, it did not go through at all. I tried to call customer support / email support, No phone calls picked. Any page I click to write a complain in MMT page, it is taking me to booking page. DO NOT USE MMT.

MMT is a total scammer company backed by Chinese Ctrip. They will bombard you with tons of ads, and will you charge extra for what they spend on ads. This company has looted thousands of people during the pandemic, by listing banned flights. I'm struggling to get my own money back since 6 months. They sold me a ticket of a flight which was banned now completely unoperational. That too after 5 months of lockdown. This means that they did this intentionally.
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I booked ticket from Mumbai to Delhi for an Indigo flight, the flight got cancelled and I requested for refund, a full refund as confirmed by MMT and Indigo. The airline processed the entire amount, but MMT deducted a good amount. Since last two weeks I am trying to reach their customer care but even Prime Minister won't be able to reach them for lodging any complaint. If you write on their customer care email, you will very efficiently get an automated reply saying "Dear Customer, Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query. Regards, Team MakeMyTrip." My booking id is **. The discounts and sale is all big sham. These guys are fraud of the first order. BEWARE.
HI Friends, In January 14 2021, we booked Dubai family package and this is was my biggest mistake to book from MMT, We booked package for high rate as timings are very much good but later on flight timings got changed and due to we lost our complete one day, We just spent ist day to just to complete sleep over, Hotel rooms are good but shower and toilet jet are not working so it caused inconvenience to family members too, RM appointed to me was the worst RM, she didn't provide any information on time, My flight PNR changed and while coming back to India, she didn't inform me, when I asked her then she resolved my issue, Only pick team and "dubai" onsite support team were very nice and supportive, but India support was poorest. We booked Dhow Marina cruise and sorry to it was very very average and food was worst. I paid high for marina cruise activity and I got the worst. Please go with KLOOK app to book your all activities at cheaper rate. I used it and was much happy than MMT.

WORST AND LAST EXPERIENCE. On Tuesday 15th of December 2020, for the first time, I downloaded the ‘MakeMyTrip’ mobile-app and made two-bookings (under the reference number **) for a 1-night stay in Waldorf Astoria Ras Al Khaimah Hotel (UAE). Both of my bookings were for “Suite, 2 Bedrooms, Sea View, King Beds, Room Size 1507 sq. ft”, for which I paid AED 2,300/- (INR 45,852/-) each, a total of AED 4,600/- (INR 91,705/-).
On the day of the check-in, we were given two-regular/basic rooms and upon confronting the hotel, they said that, “we had informed MakeMyTrip over eMail that we do not have 2-bedroom sea view suites available, please inform the customer so they can amend their booking(s) and do not charge them AED 2,300 since we do have the suites available.” Yet, MakeMyTrip charged us wrongly and made us pay 10x for a regular room.
Upon confronting MakeMyTrip customer service team, they said that “we will investigate and get back to you.” However, today it has been about a month and all they have done so far is send automated eMails every week with the status “we are investigating and will get back to you soon”. I would highly-highly-highly recommend all of you to please delete the app or do not make any future bookings via MakeMyTrip as their basic business ethics are not in the right place. Additionally, their concern towards a customer complaint is ZERO and certainly didn't ‘MakeMyTrip’ rather ‘DestroyedMyTrip’.

I bought a a night package through MMT but there was some glitch in their site that my package shows different once I got the confirmation. I did sent them an email and even tried calling them but not able to get in touch with their customer services. No email from their end too. So my experience is worst and I really repenting my decision of selecting MAKE MY TRIP instead of GOIBIBO for just like saving few 100s in it. I will try not to use MMT anymore.
I've booked a flight from VNS to HYD through Goair, Go air has cancelled the flight due to non operation issues, they rescheduled the booking for other date, 2 days before the journey they again cancelled the flight. I've asked them to refund the money and cancel the booking. They have cancelled the refund and initiated the refund. It's been over a month and I didn't get the money refunded to my account. I've contacted the Goair, they said that they have initiated the refund to Make my trip so I need to reach out to them. Unfortunately I only get the option to chat with auto response which is not at all helpful.
I'm following with the bank and they are asking me to get the reference number and the mode by which make my trip has initiated the refund. Unfortunately I'm not able to get these details such as reference number and payment mode through which they have initiated the refund. Due to which bank is not able to help me. I'm following with everyone to get my own money of Rs 10K, and it's been more than a month. Extremely dissatisfied with the support from Goair, Goibibo, and makemytrip and bank.

This is regarding the MakeMyTrip Kerala trip package '**'. The package included booking of a 4 star hotel 'The Lake View resort' Munnar for 2 nights (25th & 26th Dec). This hotel was suggested by a MakeMyTrip agent only (namely Neha), who helped with various quotations and booking. The hotel was sold out and unavailable, which the hotel sales agent communicated to MakeMyTrip on the next day 22nd Dec morning itself. MakeMyTrip missed the communication from the hotel and didn't let us know on the same. As a result we were denied check-in, after arriving at the resort on 25th Dec evening 6:00 pm. We then reached out to the assigned Relationship Officer (namely Vijayalakshmi), who then in coordination with MakeMyTrip backend team took 2 hours to book another hotel (Hill View), but a 3 star one. Next day we need to check out from there too, and after follow-up again with Vijayalakshmi, the next 2 star hotel (Emerald Inn) was booked.
For both days, we were charged for a 4 star hotel, and were degraded to 3 star and 2 star hotel. The MakeMyTrip Relationship Officer and team were fully incompetent, unprofessional and mismanaged in supporting the issues and we have to constantly follow-up with them, instead of they proactively taking care of our trip and issues with hotel booking. Because of this we lost time and it ruined our honeymoon stay at Munnar.
Another guy called Akshay from MakeMyTrip called us during these issues with our Munnar stay, but instead of supporting us he was nagging with his own MakeMyTrip issues and charges. No break-up of costs provided, and charged us higher (for 4 star) for hotels booked for 3 star and 2 star. No refunds initiated. We are very disappointed, completely unhappy and unsatisfied with the services and support provided by MakeMyTrip, and won't recommend anyone to avail MakeMyTrip travel package.
I planned for an holiday to Andaman for my family from 13th to 18th January 2021. The package comes with fixed flight and hotels etc. I probably booked on 5th Dec (not sure on date) and paid 30k while booking and another 30k on 16th Dec 2020 as per MMT payment schedule. Balance 70k on 3rd Jan 2021. On 25th I received an message from airlines that the flight on 13th Jan is cancelled. MMT is responsible to arrange the alternative flight because MMT gave me an package which I agreed but MMT is asking me to pay an additional 10k for alternative flight that too in odd hours flight which am not comfortable. So I asked them to cancel but MMT is deducting 30k as cancellation policy, I don't know what part is my mistake. I feel like cheated by MMT. Why should I pay 30k, I asked MMT to cancel the booking and credit the funds in wallet so that I can use the funds for hotel booking on alternative location on same period.

I’ve been using MakeMyTrip for past many years and probably it’s my last time. I booked my tickets and found some error at the last page however money has been deducted from my bank account, have received few messages from the airline (SpiceJet) to complete your booking, when tried to speak Makemytrip no response and money deducted from the phone provider, again checking with SpiceJet what to complete ?. Highly pathetic service and would not recommend anyone to use them as if you are stuck then only god can save you but makemytrip.
MakeMyTrip.com Company Information
- Company Name:
- MakeMyTrip.com
- Website:
- www.makemytrip.com
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