MakeMyTrip.com

Zero stars! Worst experience rescheduling my return flight ticket. I reached out more than 3 weeks in advance to reschedule my flight and they told me they will reach out to the airline and get back within 2 business days. Today it is 3 days past my flight date and no response from MakeMyTrip. I am calling the customer case number it is going engage. I asked them to cancel my ticket and refund whatever - still no response. I had to book another ticket and still no response from MakeMyTrip. Please boycott this website and save your money, time and effort.

I booked an interstate cab via MMT and made full advance payment for the journey for a RYDE assured AC Sedan cab from Manali to Chandigarh railway station for 21st Jan, 2023. My pick-up time was scheduled for 6'0 clock in the morning but it came late by 1.15 hour i.e, by approx 7.15 AM and the cab is different from the cab details which we were provided by the MMT was not arrived. When we tracked the location of the vehicle by the GPS TRACKER service which is provided in the MMT app, the vehicle location found to be in Chandigarh but the cab booked for Manali to Chandigarh hence it shows that the cab was not present in Manali for the pick-up, that means a complete fraud has occurred by MMT Group.

I had purchased MMT Gift vouchers through a distributor of MakeMyTrip on 26th Jan 2022. 1 year/12 months is/are the validity. Accordingly the expiry date should be 26th Jan 2023. But the expiry date was surprisingly 17th Jan 2023. When contacted to MMT, they ask to talk to the distributor from whom the gift vouchers were purchased and they are not responsible. It's totally unjustified. Never purchase gift vouchers from MMT when they shrug off their responsibilities. They should have taken it up with the concern and arrange to provide resolution. The service gesture is not good and evasive only.

I booked a flight on the 30 December and less than 24 hours later I received an email saying that due to technical issues it had failed. I then had to rebook the flight with another company, meaning I had paid for 2 flights. I was assured I would be refunded by the 10 Jan. This is the 20th. No refund, no reply from the company at all. I would definitely not recommend using this company for any service as if, and according to other customers you will, you need customer service after care, forget it. Avoid like the plague. It’s infuriating constantly being ignored

We took a houseboat by JCT on December 24, 2022. It was part of the package by Make My Trip. The package was very expensive as it was the prime time. It was the most terrible experience on the boat. The boat was basically one star, they never clean or mop the floors. The bedrooms are so dirty. The towels and sheets are of one star quality. Food was of horrible quality, served in pots and pans with broken handles. The boat was supposed to be Super Deluxe boat by JCT. There was no internet, no TV and no entertainment. Servers did not know, how to serve. They told us to buy your own sea food and it will be cooked according to your taste, we bought some fish and prawns, and the cook never even came to ask us how to prepare it. In fact, they cut the fish into small pieces and put it in hot oil and fried it til it was charcoal black.

Neither do they have a email to contact or a toll free to contact them and no chat either. They have only a India number to call to, where the person is not very patient to hear you out. My case was closed without resolution. I was promised to be called back but none called me back.

I had booked an Indigo flight via MakeMyTrip portal from Chandigarh to Chennai. They offered me fare called Supper 6e. Which provides Priority check in, XL seat, 25 kg check-in baggage, complimentary meals. After booking this service, I had no way of selecting XL seat. But I was charged for it. And when I asked on airport for XL seat, I was not given even when it was available as I had 3 year old with me. I accept they don't want 3 year old to be there as it's a fire exit. Then do not let user select this service. This is very cheap way of MakeMyTrip to dupe the customer. We had ordered no food as MakeMyTrip portal asked us to pay for food as well. This is really cheap way of making money by MakeMyTrip. The cost of Supper 6e is 3 times the usual fare.

1) Took full advance payment and gave us a 2010 model dezire, you can understand the condition.

I am Soumen ** and went for a trip in Udaipur from 26th till 28th Dec 2022. My travel agent booked Hotel Ace Plaza via MakeMyTrip. While checking the room on 26th evening we found out the hotel was in a very poor and shabby condition. Water leakage was observed in the room and painting was not proper. The room booked deluxe room and it was not meant for 3 adults staying in one small room. The room was hardly 10 ft by 12 ft and there were no extra space. My family refuse to stay in the same place. So we have to go our and rented other hotel which is opposite to Hotel Ace Plaza. The actual rent of the room was RS 3000 per night and make my trip charges RS 5400 per night. This is not even a 2 star hotel. Even there were no one to take our luggage.

My Life's worst experience with Make my trip tour package. I Booked my tour package for Rajasthan, 4 Nights 5 days, The Package offer lady Sidika ** have no knowledge of Tour. She just booked 2 Night Jaipur, 1 Night Jaisalmer and 1 Night Udaipur. I asked 7 seater car for full trip, she gave me only in Jaipur. When I asked for car she told, "The car will continue with you sir... but it's for Jaipur only, now as per the package how to go Jaisalmer from Jaipur and how you can reach in one day, it take 10-12 hours by car."