MakeMyTrip.com Reviews

(4) They open new incidence tickets, mark them as escalated, and then cancel them because they are duplicate.

(8) Singapore Airlines, meanwhile refuse to process the refund as the booking was done through MakeMyTrip.

It was ridiculous, we booked package from MMT (including flight tickets) but they asked us to call and deal directly with flight team. After few calls to the flight team, they told us no flights are available to Kerala. We were shocked as MMT booked tickets on a canceled flight. We started reviewing online reviews and got so worried which echos same experiences we went through. We were surprised to see, how can such a so-called big company can fraud people. After several communications, flight team agreed to return our flight charges (both ways) but they would return it to MMT and MMT does not agree to refund the same to us.

We also filed several consumer alert grievances, to that each time we get same communication from MMT in different write up that we owe them more money in order to refund the flight charges. We got so frustrated with this whole process. We are located in USA, not in MARs, they claim they couldn't reach us on the phone. September thru November, so many lies, so much of fraud, very irresponsible staff, not at all reliable. We got so frustrated that we were ready to lose our deposit and just avoid further pursuing to travel with this agency. DO NOT RECOMMEND TO ANYONE and pray that someone who can influence should RED list MMT to avoid further loss to customers like several of us.

3. Overall package - end to end so that we don't have to deal with every single vendor

I have had the worst experience with MMT and its package that I will never ever book any holiday with them. It's a utter waste of time and money. They give zero thought when preparing a package and zero consideration for the money and time spent by the customer. If booking hotels is alone what drive their business then they are foolish because hotel booking can be done using Booking.com and other websites.

3. Drop back to Pantnagar airport from Nainital

1, On day one there was complete reluctance on the part of driver to take show us any place even if I was ready to pay him above and beyond what was paid since he says MMT didn't have anything on the itinerary. His reluctance was understandable - he had to drive 7hrs from Delhi. Couldn't understand a company like MMT couldn't find a cab service which was local. They billed me for the drive from Delhi with no apparent benefit for me (customer). I ended up paying more to the driver than I paid to MMT.

They completely fleeced me on the safari. They actually fed me to the vendor despite knowing that Corbett was not open till Oct 15. They made me book a safari and end of it in the name of safari I was taken to a reserve which is not even part of Jim Corbett (Sitabani). It was blatant loot by both the safari vendor and MMT. This alone is enough reason for me to never go with MMT again. The hotel they booked was ok but if I wanted to book stay alone I would have used Booking.com or Agoda - why would I come to MMT?

2. After we reached Nainital I was informed by the driver that he won't be showing us 9 places and those will have to be seen using local cabs for which I again had to shell out more. This was never informed to us and came as a surprise. End of it only once the driver took us out in 3 days in Nainital and rest of the time he was sleeping in his car. Not sure why I paid for his trip from Delhi for him to sleep in Nainital. The hotel booked in Nainital was pathetic - don't even want to write about it.

3. The only thing good in the whole package which went thru without any issues was the drop back to Pantnagar Airport.

MMT should not even be the last resort for holiday package bookings.

It was 15th Sep around 4:00 PM local time and my disaster started from here, I called MMT customer service (1-800-463-4210), I spoke to Vikash on first call, he took all my details and asked to wait for 30 minutes and assured me that someone from their relevant team will call me back at my US number and provide resolution. I waited for almost an hour standing outside the hotel but never got a call, I called them again. This time I spoke to Rajat, He again took all the details and said he do not have an information what happened previously and he will make sure I get a call back from team concerned in next 15-20 minutes.

I again waited for almost 40 minutes, no call was received, I called again and spoke to Rahul (for that matter I realized they have 3 different Rahuls) and he immediately understood my concerned and suggested me to wait for another 30 minutes and also promised me that he will call me back in 30 minutes to check if I got a call or not, I was a fool to trust them, neither of them called. I reached out to MMTC again and spoke to Sujit, he said nothing is in his hand and has to have a team concerned call me back, I suggested if he can transfer the call because it's been 3 hours and I have been standing on road with luggage and nowhere to go but he did not listen and kept saying he doesn’t have any means to get me connect to anyone.

I thought I will give one more try (I didn’t have a choice. I was at MMTC mercy), I agreed to another fake promise of a call back, meanwhile, I started checking nearby hotel availability because by this time I was sure MMTC will not call me back (exactly what happened). I tried to find in available properties at around 8 evening, To my utter shock & disbelief there was no availability for 15th Sep night, I was left stranded on the road in a different country and no other place to go. The place also didn’t look secured, My phone’s battery was almost dying and I had no place to go.

I went to a café nearby with all my luggage and no place to stay and charged my phone and tried to call MMTC again, what a pain, I spoke to Vikash now and he said exactly the same thing, he will escalate and get me a call in 30 minutes, I requested him and pleaded him that I have been waiting for almost 5 hours already, he said he don’t have any information from my previous conversation and has to treat it as new case, he assured me that he himself will call me in 30 minutes to check if I got a call or not. I had no choice except to wait, meanwhile, because it was getting way too late, I had to take up an accommodation which costed me more than $200 per night. I anticipated that I will get a call from MMTC but I never did, I kept calling them after every hour and spoke to a different person and was been promised a call in 10-15 minutes because everyone highlighted the case on priority.

It is strange that they don’t have authority and they never have a supervisor to talk to on the floor. Every time I asked for a supervisor I got exactly same answer that supervisor is not available, I was promised supervisor call as well but I never received, meanwhile, I got an email from MMTC stating that they tried to reach out to me, I immediately replied to them but never got a revert and I have replied to that email 7 times already in last 2 days but yet to get any response, email is from Mou **. I am seriously disappointed by the kind of services I received from MMTC and has left a bitter taste in mouth and will never use the services again and make sure I let my network know what really happened. I am sure this email also will fall into deaf ears but I am going to share my views wherever I can.

To my utter shock & disbelief, out of 28 promised facilities, 20 were absent, 2 I didn’t require. Most importantly, there was no security, neither for the guests (any outsider could come & go at their own free will), nor for the law enforcement (Our IDs were not checked, any person can stay claiming someone else’s identity). The accommodation was filthy, broken floors & full of jumbo sized cockroaches.

Finally, their resolution was to issue a voucher to me with a definite expiry period. It means, for the resolution to be effective, I would need to avail the MMT services again Once beaten, twice shy. NEVER AGAIN.

This is a bad business when they confirm something then cancel it then I couldn't receive my total payment and lost my flight and prices has been increased. And the customer service is so bad, rude, and unprofessional. I hate dealing with you.

Their pricing policy is totally opaque. You are just given one final figure, take it or leave it. Not that they are necessarily very costly, it is just that they are not at all transparent regarding the break-up of pricing. I found that they are totally resistant to any change once they quote an overall figure. After doing the bookings, which were for Pahalgam, Srinagar and Gulmarg, I decided to cancel the day trip to Gulmarg. No refund was given to me for not undertaking the 60 kms to and fro ride in an Innova from Srinagar to Gulmarg and back! They just refused to entertain this, although I asked well in time. The only refund they agreed to was the refund of the gondola ride tickets at Gulmarg, that too after requesting repeatedly.

There is no follow-up or attention to detail on the ground. They have sub-contracted the local excursions to the travel company providing the transport at Srinagar. Due to a total lack of coordination, our the vehicle driver (who was supposed to pay the union driver who took us Betaab and Chandanwadi, as also the Shikara ride on the Nageen lake) refused to pay and we had to face unpleasantness for half an hour in the hot sun with the two parties shouting and fighting. Even my calling the local rep of the company needed some more time for him to sort it out with the travel company.

The local driver refused to wear a mask despite my personally providing him with a new mask each day, which he would remove at the first opportunity. They have their regular tie-ups with shopkeepers. The driver blatantly asked for his cut from the shopkeeper in our presence and was given a packet of dry fruits! I was fed up withing the first 2-3 days of contacting this company, but persisted with them since it was difficult to make alternate arrangements due to the heavy tourist rush at this time (June) to Kashmir.

I paid premium for 4 star hotel, and what I got was 10X10 hotel with one bed for 3 people. When you charge for 3 people make sure everyone can sleep. I had to sleep on chair as the bed provided was queen. Extra bed can be arranged but they are close to toilet. It stinks as hotels are not clean. After eating food in hotel our family was food poisoned. Day 2 to Gulmarg, I categorically asked for good SUV car with AC and what I got was savage car. Does not even work fine.

The hotel at Gulmarg (Heavan retreat) so called 4 star is a so small. MMT charges huge price for that hotel does not have AC. Remember summer time you need AC in Kashmir as it gets really hot. I reached out to MMT but no use. Their customer care does not CARE. While selling package they promise the world but in reality the service is pathetic. My sales lady was Dolan **. I literally begged when I was stranded in the streets of Gulmarg when the car broken down on our way to Pahalgam. The whole family when suffering from heat, continuously vomiting. The car was down for 3 hours. The replacement car condition was even worse. MMT did not do anything.

MMT does not even pay well or pay even to the ground car services. The driver was cursing MMT as they take service and don't even pay. After reaching Pahalgam I realized the room condition is same so called 4 star but 10X10 non ac will not serve well. I had to pay extra Rs.5000 to upgrade. On our way back to Srinagar similar situation, the hotel 4star Montreal 10X10 non ac and I have to pay extra Rs.1000 upgrade for a decent room. Feedback from all hotels MMT does this with every single consumer. They charge high and do not provide good rooms. They choose the basic rooms for these trips.

The flight connections from Bangalore to Srinagar in Go air was pathetic. Longer transit time, indicates the sales rep has no clue how the wait time could play. It's furstrating. Overall I had bad experience with MMT as they primarily cheated me on CAR and Hotels. Avoid them, they do not care about customers. At the end they ask you for proof image. I sent them the car pictures. They will next ask for Hotel staff names and maybe hotel room pictures, I told them, "When my family was struggling with food poisoning you expect me to take pictures."

If MMT wanted us to expect the minimal then why too high package cost was charged to us? MMT should have also changed the minimal, if they wanted us to expect the minimal. People who had booked packages from other agencies thoroughly enjoyed the stay as they got good facilities, this was quite evident just by looking around. Me and my family had wasted our valuable time, money for our dream holiday destination.

I informed customer service. Spoke to Ms. **, who assured me she do not find any Booking and refund initiated. As my Flight Booking was urgent and I need to book immediately as per situation was emergency,proceeded with different ticket of same airline and proceeded. Now Main Drama comes,they call from. Some VOIP no, which gets disconnected ubruptly and they emailed me one more ticket which same day morning claimed to be not booked.

Today morning given I bothered to all on call center some one Ms vani received call and informed me I need to pay cancellation which was 445 aed. I am paying this for no mistake of mine which was occurred due to server error which I have quoted above. Request you all to please do not go with these TPA companies please book direct with airlines as I believe now the service of make my trip is not as it was before, their representatives do not bother the pain which Customers are facing. Thanks.

The whole trip felt like they were playing games with us because we had already paid in full. Even the Taxi driver assigned couldn't care less about our well being. We were three women, and the first restaurant the driver took us to, right after the flight, had unbelievably disgusting washrooms. There was poop on floor and everything was soiled. Our first step in Kerala was a very disgusting image. We specifically asked him to take us some place better, and he said, "No, you have to eat here." It felt like everything was planned to make our trip as bad as possible.

My family was visiting the coast for the first time, and we asked the driver to take us to the beach so we can watch the sunrise, the driver yelled at us and told us to let him sleep. Then we went on to finding an auto-rickshaw that would take us. By that time we were simply praying for the trip to end. I am sure Kerala is a beautiful place, but nothing about this trip made our experience pleasant. It is this travel agency who are doing their best to make these experiences the worst for us. Thanks, you're doing a great job.

MakeMyTrip agents cheat and give false information to the customer just to convince them to purchase their Holiday Package. We made a booking for 7 guests about 3 months before travel to Kashmir. To ensure everything is confirmed, I followed up mutiple times with my travel consultant Shaifali ** and travel representative Ishant ** and every time they confirmed that everything is pre-booked and please contact us 3 days prior only for the voucher. However, when I reached Kashmir along with my group we had terrible experience from day-1.

Every time I had to talk to the local vendors at Kashmir to pre-book the activities included in my package. Sikhara ride was not provided to us on Day-1, somehow we managed to get the ride on last day of our trip after multiple follow-ups. In addition, our whole purpose to visit Gulmarg went on a toss. We were suppose to go for a Gondola ride phase-2 in Gulmarg which was confirmed by MMT about three months advance, yet we couldn’t avail the activity. When I contacted local vendor from the MMT side, the person was simply surprised to know we have a confirmed ticket for Gondola ride.

I spent my entire day talking to my travel consultant Shaifali ** and local vendor Santosh from MMT. Also, I want to highlight that assistant manager Shaifali ** was not prompt, arrogant and have a reckless attitude towards her work. The entire 2 days at Gulmarg was complete waste for all of us. In return, I received a token of apology and refund for Gondola ride.

They make false representation just to make money from people. It's the customer who suffers in the end. We paid double the amout for this package, so that everything goes butter smooth but such a shame that we didn’t receive any support from MMT. I cannot imagine that was not end of the tragedy. When we travelled back to Srinagar on day 6 and arrived at the hotel Regenta, the hotel person was astounded to hear that I had booked 3 rooms at their hotel. And they were sold out completely.

The Hotel manager informed that they have never confirmed MMT about room availability. He informed, it’s a frequent issue with MMT online hotel booking; their portal shows that booking is successful for a customer but actually it doesn’t happen, and the customer is in complete shock and despair when he knows from the hotel staff that no room is available.

After 90 minutes of discussion with the hotel and MMT, we were provided rooms which are officially allocated to staff members for emergency. All the 3 rooms allocated to us had some or the other issues. The main doors were not completely functional, wash basin was not installed in one of the room and basic hygiene was not maintained. After all that happened, Shaifali ** has refused for refund and stopped answering my phone calls. I literally don’t have any point of contact to discuss my concern and request for refund.