MakeMyTrip Reviews

Bad Service. Bad Customer care. No concern person. No Email Id. Cheating site. I booked my ticket from Kannur to Doha. Due to the current war situation, the airline canceled the ticket and informed me that I would receive a full refund. However, MakeMyTrip unnecessarily deducted a significant amount, and the refunded amount was much lower than expected.

Very disappointed with my refund issue. In such when other airlines and travel websites are prioritising the refund MMT is just delaying the refund by making excuses and blaming airlines. My SpiceJet flight was cancelled and I place a refund request on 15.03.26 but the refund has not yet been processed. VERY DISAPPOINTED

I booked flight ticket from Lucknow to Dubai on 04th March 2026, due to airspace closure the flight cancelled and refunded initiated. Indigo refunded full amount and MMT deduct 28 Dhs from this. Again I booked flight from same destinations on 18th march 2026, same will happened and flight cancelled by aircraft and refund initiate again MMT cancelled 85 Dhs from the booking amount. This is the worst experience I ever faced due to aircraft issues. And MMT is one of the worst site and will be treated customers like that. I never suggest and use MMT in my lifetime. No.1 faking site😭.

One of the WORST platform that I have ever used to book a vacation. We recently booked a vacation thru these guys to Sri Lanka and we started off in the right track. But due to a cyclone in Sri Lanka in Dec2025 our trip needed to be postponed. At this point all hell broke loose. MMT charged us an extra ~Rs5200 ticket fees. We contact Sri Lankan airlines and they indicated the full money was refunded back to the ticketing agent which in this case was MMT. Our booking agent was Pradeep and you will not see a bigger liar in this business than him. We contacted him so many times for the above refund and till date we haven't received it.

MakeMyTrip Cancels advance bus ticket a day before journey and sells same at higher price and provides justification that it's price correction so your tickets are cancelled. Anything booked in advanced is economical hence people book in advance. MakeMyTrip is doing unethical business specially in its bus services.

This was one of the worst travel experiences I have ever had. The itinerary promised a specific type of boat for Periyar Lake boating at the time of booking. However, the boat that was shown during booking was not provided. This is completely misleading and unacceptable. Our return flight on the 16th was at 11:30 PM, yet the hotel checkout time was kept at 11:00 AM. Because of this poor planning, we were forced to sit at the airport for the entire day. This clearly shows a lack of basic itinerary management and consideration for customers.

Zero rating. Service is very bad. This company is very bad. Not booking any. This app refund amount is very late. My refund amount is done by Airline. Still 40 days not giving my refund amount. Service is very bad. Still fight against My refund amount. Customer service is very poor. Chatbot is no update. I request all of you not any booking in this app.

I recently traveled to Bali with my family, and I would like to say to MakeMyTrip, with complete confidence and emphasis, that if you wish, even running a grocery business would not be a bad idea — but why take up work you are not prepared for? By doing so, you are not only wasting other people’s hard-earned money, but also charging a significant amount in the name of services — enough for us to feel compelled to “honor” you for it later.

MakeMyTrip of late became an organization of cheats. In the relationship of more than a decade and a half, we found how a friendly organization evolved to its downfall. In our last relationship with them, we were overcharged by more than sixteen thousand rupees silently. After a lot of persuasion at various levels up to the grievance officer, a sum lesser by about eight hundred rupees was refunded, giving in writing that the amount not refunded is tax collected at source and will be reflected in tax credit. No credit came in income tax, and MakeMyTrip stopped all communication channels when the query was raised. We have lost much bigger amounts and had various lack of services on earlier occasions also. But they used to keep in touch, they used to say sorry. Over time, MakeMyTrip started duping customers.

Hi. The experiences I went through compel me to formally escalate this matter, as the arrangements made by MakeMyTrip completely ruined what was supposed to be a memorable vacation.

Pathetic response from customer service. Femina Hotel the facilities were so pathetic had to move out and take another hotel. Hotel has issued a refund but MakeMyTrip will not give the same. Why have such a pathetic hotel listed on your website. I have photos and receipt.

Easily the worst travel app and customer service experience I’ve had. MakeMyTrip agents are full of polite, scripted responses, but behind the spiels there is no real understanding, no problem-solving, and no ability to resolve issues. A simple compensation rebooking after a drastic airline schedule change became a nightmare—no clear answers, no case history, and I had to repeat myself on every call. All talk, no action. This completely ruined my trip. I regret using this app and strongly advise others to avoid it.

**1★ – Worst travel booking experience, bordering on harassment.** MakeMyTrip delivered one of the most frustrating and unprofessional customer experiences I’ve ever had. I booked a **flight + hotel together as a single package**, but when the **airline itself cancelled the flight**, MakeMyTrip conveniently rewrote the story—claiming the flight was “booked separately” and hiding behind a *non-refundable* clause that clearly should not apply when the service provider cancels.

Absolutely unhelpful, irresponsible response! Booked International flight with MMT. First the e-ticket does not mention that the American Airline flight is operated by Indigo or their Indigo flight number and the Terminal is shown as ‘0’ and this prevented the airport security at BLR from allowing my son to enter the airport as American Airlines does not fly out of BLR and caused him to shuttle between terminals and when he finally figures it may be Indigo and obtains a Indigo ticket (indigo office outside terminal 1) he is denied boarding. It was extremely difficult to reach MMT Support, and then the Agents were more interested in sharing their problems and their inability to reach Indigo or American Airlines to resolve the issue, put him on the next flight or find options! Miserable experience! This for a MMT Premium customer!! In the end I reached American Airlines in US and got them to reschedule/ change.

This is regarding a request that I had raised for name correction and very pathetic response from the team. They don’t know the procedure and all they will say is, "It’s under process and we will get back to you in 24 hrs." Lost around 40k because of these jokers at MMT. If I don’t get an update in the next one hour, I’ll be moving ahead with a legal complaint in consumer court as this request was raised on 9th January and a solution was promised within 24-48 hours. After multiple follow ups, on 12th after related attempts I was told that a payment of Aed 211 to be made for the name correction which was done immediately. And after this I was promised that the issues will be resolved in 24 hours, which I now realize that this is your standard automated reply. With less than 24 hours left for my flight, I still don’t have any response from you.

Worst experience ever. Scammers. Deserves 0 star if possible. I booked a 9 nights hotel stay through them. My dates were automatically changed 2 days before my flight and then when I called they told me to cancel the new date showing and then when I previous one will automatically appear. I did while he was on the phone. It wasn't corrected. It showed no upcoming trips and your booking is cancelled. I told him that and he said but it showing on my system that it still exists so I told him to send the voucher on email as we speak so he shut the phone in my face.

Very pathetic refund process. They are cheaters as they try to keep the refund money with them. They will try various different tricks and make process so difficult that you will stop asking for refund that too at their fault.

Very poor experience with MakeMyTrip. I booked 6 air tickets from Bali to Kuala Lumpur with 20 kg baggage included, but the airline denied baggage at check-in as it did not reflect in their system. I contacted MakeMyTrip from the airport and was asked to purchase baggage and was promised a refund. It has been over a month—despite receiving an email stating the refund was initiated, no refund has been received. Customer support later claimed no refund was initiated at all. Emails are unanswered, no one is taking ownership, and even escalations to senior management and vice president have gone ignored. Completely unreliable service. I would not recommend MakeMyTrip.

The chat bot doesn't allow you to speak with agent, basically the support system is worst. I would never recommend to book tickets again. They have designated systems that it's very hard to reach agent when support needed.

Booked a domestic flight for 3 passengers via MakeMyTrip, but 1 could not travel due to sudden sickness. Informed MakeMyTrip by email before departure because there is no proper way to contact a live agent, and then confirmed with the airline that a refund for the no‑show is applicable and must be processed through MakeMyTrip. Despite this, there has been no meaningful response or action from MakeMyTrip for over a month, even after repeated follow‑ups. This level of negligence and delay in processing a legitimate refund request is unacceptable and highly unprofessional.

A 0 or minus is what they deserve. Their sales agent sold me a package for Goa saying it's a 4 star hotel but the property is not even 3 star and it was Christmas day and I was unable to get through to any of their support staff. At every stage I had issues like car not showing up on time for activities, no response from support. I checked out of the hotel in 2 days instead of 4 days and booked a different hotel by myself losing money as well. Now I am told I won't get anything as I didn't report on day 1 Dec 25, which is a national holiday and I am not given any refund or not even an apology. Pathetic.

Today, when I contacted the hotel directly, the reservation team confirmed that my booking does NOT exist in their system. This is extremely serious and unacceptable, especially for a NYE booking. When I contacted MakeMyTrip, I was told to wait 4 hours for “reconfirmation.” This is unreasonable, as the booking was already confirmed and paid for.

Pathetic tour plan. My Ooty Trip fooling customer. Make my trip use Savvari ** and they are charging money from customer for the tour even though Make My customer has taken the tour money. Very disappoint with the Make My Trip tour organize. We will not trust future about the Make My Trip anymore.

If I could give them a minus, I would. Terrible service from them. I booked 2 train tickets, at no point was I advised that these were waitlisted tickets and nor was i given the refund policy. After booking I was shown they are WL tickets. When I chatted with their BOT they said only 120 rs would be deducted which was confirmed by Aman. When I tried to cancel there were various other charges. When I questioned and spoke to Raj, he said he would speak to his Senior and come back to me that evening but never did.

This is about the refund after Indigo cancelled flight - the current chaos. Agent - Refund will take 7+ days. Me - Do you know because of the current chaos the govt has asked to refund the money within 48 hours... Agent - Interrupting the customer and saying - "Do you know about the MakeMyTrip policy? If you would have booked flight directly with Indigo you'd have got it..."

All's fine until there is a case for refund. They will never say no but will invent a new roadblock. They will promise you to callback but never will. They will ask you you to share your passport, then write a letter, then share bank account. We are on this for 6 months now, and still no luck. BTW, they have received the refund from the airline, they confirmed this.

I booked my (including my daughter and husband’s) Delhi to London flight through MMT using GBP (pounds) as the currency. My Air India flight got cancelled on 28th October by more than 24 hours. As the delay was more than 24hours, immediately Air India refunded the journey amount to make my trip in less than a week.

Extremely Disappointed – Would Not Recommend Booking Through MakeMyTrip. Our recent experience with MakeMyTrip has been nothing short of frustrating and deeply disappointing. After travelling all the way from New Zealand to Rajkot, we trusted the reviews on MakeMyTrip and booked a premium room with breakfast included at The Galleria Hotel for two nights, paying an exorbitant ₹13,500.

I made a request for date change and the MakeMyTrip agent asked me to pay the fare difference and I made the payment and told they will request the airline and send me the new ticket copy. Since I didn’t receive any update I contacted them multiple times and they keep saying You will receive them in an hour and still nothing happened. On my fourth call with a call centre agent Mr. ** confirms that, "You can book your taxi and do all other arrangements and I will receive the ticket in one hour." Unfortunately nothing was issued and all those made a big loss for me. Finally I spoke to Ms ** another agent and she told I have to pay another amount to get it change proper scam. With my experience I recommend not to use make my trip for any travel.

Never gives refund even after giving several request and the company confirms refund but does not credit. For change of date within half an hour Rs. 6000 due but did not refund. Then in one case cancellation by Indigo was Rs. 1455 but MakeMyTrip credited only Rs. 360. In raising issue only refund received or not option is there but dispute on part refund not available. They close the issue without crediting the amount.