MakeMyTrip Reviews

All's fine until there is a case for refund. They will never say no but will invent a new roadblock. They will promise you to callback but never will. They will ask you you to share your passport, then write a letter, then share bank account. We are on this for 6 months now, and still no luck. BTW, they have received the refund from the airline, they confirmed this.

I booked my (including my daughter and husband’s) Delhi to London flight through MMT using GBP (pounds) as the currency. My Air India flight got cancelled on 28th October by more than 24 hours. As the delay was more than 24hours, immediately Air India refunded the journey amount to make my trip in less than a week.

Extremely Disappointed – Would Not Recommend Booking Through MakeMyTrip. Our recent experience with MakeMyTrip has been nothing short of frustrating and deeply disappointing. After travelling all the way from New Zealand to Rajkot, we trusted the reviews on MakeMyTrip and booked a premium room with breakfast included at The Galleria Hotel for two nights, paying an exorbitant ₹13,500.

I made a request for date change and the MakeMyTrip agent asked me to pay the fare difference and I made the payment and told they will request the airline and send me the new ticket copy. Since I didn’t receive any update I contacted them multiple times and they keep saying You will receive them in an hour and still nothing happened. On my fourth call with a call centre agent Mr. ** confirms that, "You can book your taxi and do all other arrangements and I will receive the ticket in one hour." Unfortunately nothing was issued and all those made a big loss for me. Finally I spoke to Ms ** another agent and she told I have to pay another amount to get it change proper scam. With my experience I recommend not to use make my trip for any travel.

Never gives refund even after giving several request and the company confirms refund but does not credit. For change of date within half an hour Rs. 6000 due but did not refund. Then in one case cancellation by Indigo was Rs. 1455 but MakeMyTrip credited only Rs. 360. In raising issue only refund received or not option is there but dispute on part refund not available. They close the issue without crediting the amount.

When I called MakeMyTrip They did not give proper information on the connections, bag transfer and boarding pass. Customer service not helpful. Had to get boarding pass in Istanbul and had only 1 hour for connecting flight.

booking ID: **. Falsely promised 3 times refund with so many conditions you can't fulfill. I didn't even get full one time refund. Surprise to know Makemytrip is adopting such fraudulent ways to make money. Cheating to the fullest extent. With the malicious intention of cheating & deceit, you have fooled me. Not even given one time refund.

Very bad experience- booked Forex on April 28, 2025 and they promised lower rates for a particular amount - what they did is, they put the amount in Their wallet which has an expiry date and can only be used on MakeMyTrip. Request them to put it back in my bank account.

This is review of MakeMyTrip (MMT) “Explore Nepal with Luxury Stay,” 5N/6d day trip from March 23-28, 2025. Do not ever use MMT, they are Rip-offs, Fraud and liars, no customer service after payment. MMT representatives are always very hard to reach, lie, promise but never call back and make themselves unavailable leaving you to hang and dry. I booked my trip with MMT and paid for it in full (Rs. 1,94,323) on March 3, 2025. After traveling to Delhi on March 20 to fly to Nepal, I still had not received airline vouchers. When I contacted the MMT agent, Arpit **, informed me that I had to pay another Rs 56,000 (later reduced to Rs 38,000) because Nepal is charging some extra tax?

Stay away from Indian thieves. Don't call them because they steal your money. I wanted to change my flight which cost 300 so I called them (two calls). I found out that the calls costed more than 500. Liars and thieves.

I haven’t been able to sleep for the past two nights—not just because of a travel issue, but because of the kind of customer service your team provides. This isn’t just poor service, it borders on harassment. Booking through your platform has been the biggest mistake I’ve made in recent times. I’ve sent 60+ emails over the past month and waited on call for over 6 hours this morning trying to connect with your Visa assistance team—only to be disconnected without any response.

Not a good experience with booking with MMT, from start to finish there were issues with staffing, hotels, meals, transportations and guides. I booked 5 days spiritual journey for Kumbh Mela (Prayagraj), Varanasi & Ayodhya. They will promise everything but did not deliver. MMT would not even refund anything. They cancelled VIP tickets, the car service that was booked was not available to take me to destinations within time and I had to change car midway due to car incident and driver. Also I was in contact with MMT support staff that did not help or provide any resolutions. They will just make excuses and ignore you. My friends wanted to make reservations with MMT, and I gave them my experience and they booked somewhere else. Hotel stay in Kashi/Varanasi was third class.. Had disgusting stains and dirty without any meals. Stay away from MMT.

I had worst experience when it comes to refund. My flight was rescheduled from airline side and I never got refund. I'm following up from 2 months, now they have closed my ticket. Whom to contact? Please get back to me

I am extremely frustrated with the lack of response regarding my refund request. Despite multiple follow-up emails to Mr. Rakesh Yadav, the VP of Customer Experience, I have received no replies. It seems that when it comes to full refund cases, they completely ignore the issue. I would not recommend this service based on my experience.

This website is a total scam. They go to great lengths to deceive customers and steal their money. Every time I attempt to book a flight, by the time I reach the final payment page, they either add unexpected fees or remove the discounts that were initially offered. Then, when I click to make the payment, the session expires, and when I try again, they end up charging me twice for the same ticket. It's baffling how anyone could end up purchasing two tickets for the same passenger, on the same flight, at the same time, to the same destination. Their customer service is horrendous and well below any reasonable expectation. I strongly urge authorities to investigate this website.

PLease never book a hotel through them as they have a pathetic follow up process and don't give any refund after you send them multiple pictures of how bad their hotel was, they expect people to live in their hotel without hot water and live with rats roaming around. Never ever books through them, I learnt it hard way.

They have some trick codding for the website. Whenever you click back to adjust something the original discount is gone. This means majority of the time they are not giving discounts to anyone, even after advertising it.

One of the worst experience has with the booking. Baggage allowance was stating 30 kg and airline allowance was 20kg. Clear method of charging exorbitant baggage charges and making money. As per MakeMyTrip, you must pay the charges and wait for waiver, God knows whether it happens and no compensation if you throw out your stuffs if you wanted to avoid charges. Don't make my trip anymore. Sorry.

This site is a fraud. They work with hotels and take full payment of the booking and then the hotel you booked refuse the check in as you don't provide an ID for a minor child. The hotels booked through them don't have pay on arrival facility. They split the money with the hotel for the amount paid and the customer suffers. Strongly recommend not to use this site. There are no zero star ratings otherwise I would have given them.

A horrible company and worst service experienced. They have no empathy for customers and short of understanding the request. I been chasing them for 2 weeks now on my request. Pay. PLEASE DO NOT USE MAKEMYTRIP. Pay a little extra to book directly with the airlines. It will make your journey much more stress free. I would not give them even a 1. My father was in the ICU and had booked through this portal on emergency. It was a bad move…

MakeMyTrip is an untrustworthy website. They fail to respond to inquiries, lack a chat facility, and don’t provide email support. Their customer service is non-existent, wasting valuable time. Additionally, they engage in deceptive practices, refusing refunds. I strongly advise others not to use MakeMyTrip due to their dishonest behavior

MakeMyTrip is a fraudulent site. They never answered. They don’t have a chat facility. They don’t have any email. They never get back to you. They waste a lot of your time. They cheat money. They never refund. I am going to be complaining these guys in court how much time they wasted me. I’m telling all people never use MakeMyTrip. They're big cheaters.

Your employee Omkar ** first asked 18585INR for the date change which I paid for. Then after an hour he aksed for another 7000INR which was unprofessional as this information should have been provided in first go only but I paid this amount as well and he confirmed me over the call that within 5-6 hours I will receive my new ressiued e-ticket. After giving confirmation over the call about receiving my date change e-ticket, Omkar then mailed me informing that 14190INR will be charged extra.

A very bad site. Disregarding customers’ time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word.

One of the worst ever portal and company to book my ticket. They took my money I paid to make my trip and now they are saying they are not responsible if airline cancel ticket, customer care agent says, "We just book tickets and doesn’t provide any service to the customer, we cannot refund your tickets as the airline cancel your ticket, we are not responsible." What kind of provider MakeMyTrip. I tried to reach higher management but still no reply. They said, "We will not refund", very bad and worst service provider, make my trip played with the emotions of the customers and they will ruin customer vacation and make my trip will ask customer to cancel and then they will not refund your money, it’s a scam going on like this. They are earning money from customers, very bad service?

Make my trip is the worst airline booking company I have ever dealt with. Convenience fee is added without telling or showing anything until submitting booking. You will lose 40% even if it is a refundable ticket. Book directly with airline, that is 30% cheaper than booking any travel sites.

Please do not book anything from Make My Trip, they are big thief, they eat my flight ticket. I cancel my ticket on 30 of Oct 2023 till to date they are saying it will come, give me statement, next 24 hours it’s will come. All the customer service agent are useless, no one take care. Even there is no proper reply they do. Care between this Period I talk many agent like Subhajith, Rahul, Masuque, Sayantani and few more, nobody have gets to deal the guest. They have only one excuse that after 48 hrs it’s will come back.

Your website is not safe and secure. All my personal info is out for scammers to use. I have got a fraudulent swipe on my credit card and a scam email (with your company name mentioned as a partner) and SMS (scammer) on the Trip that I booked through your website.

Worst customer service. I had postponed my flight and when I wanted it rebook, every time I called, I was being told, "We will check and will get back to you." Every time I call, a new person will respond and I have to explain the whole scenario. When I told, "I want to speak to your manager", reply was "manager is busy."

This company is a sham when it comes to various guarantees or promises it advertises. I had booked a cab under their "Best Price Guarantee" where they would provide you a coupon/rebate of 5 times the difference amount if you found the price cheaper elsewhere. I did found it cheaper on another website and provided MMT with all details and proof multiple times. Every time their system would send an automated email that someone would update my case in 72 business hours. It's been 4 months and it's still the same response every time. You can't follow up the case through their app because the journey is completed. This is a scam/sham company I guess with no morals or customer service when it comes to refunds or guarantees. Stay away from this cheater management.