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I have booked thru MakeMyTrip my hotel booking In Hotel Grand at Kathmandu. After check in the booking was sold by mmt to different company and confusion for check in arise and I have to pay 5000 extra and embarrassed there for one hr.
Worst company in customer service. I bought flight ticket with them and when I faced issues with boarding from airlines due to their rules I contacted MMT to help but they just ignored me...Then the airlines company Ethiopian Airlines itself solved the issue and gave me boarding..After using the ticket partially I wanted to cancel the ticket and wrote an email to MakeMyTrip but they only created a ticket and send me. I have no means of contact or get follow-up..Very bad customer service but they love to take money in name of OTHER CHARGES..I will never ever turn to this absurd company again.
NEVER book ticket through MakeMyTrip.com. Recently I booked air ticket for AirIndigo & I had to cancel through airline. Airline refunded money to Makemytrip.com. but these people ate my money. Never refunded me. Every time when I call customer service they just create ticket. Eventually rejected. This company is suck cheater.
Booked flight with them from Dubai to Pakistan. Worst experience with customer support and hidden charges that are never shown in app. Please don't waste your time and money with this service since they are only trying to steal your budget.
It been a week since I have been asking for my refund and I'm consistently asking the same to them through mail but they aren't answering. I'm never ever going to book anything from this website ever again and will suggest the people the same!
Booked flight to Port Blair. Amount has been deducted and showing the booking is unsuccessful, requested refund amount. They are not accepting it and no response about the refund. I lost. 12000. Don’t use it. Fraud application.
I would like to give 0 for MakeMyTrip… I would like to give 0 for makemytrip but there is no option. These guys are doing huge scam to people when comes to the hotel booking. Recently I faced very bad experience with makemytrip. In the website the price was 2000 rupees for me for the hotel booking. When I go to the hotel they charge me extra 4000 rupees. When I reached makemytrip people they are very arrogant and not even supported and have not give any bills of my extra payment. When I ask hotel management they said makemytrip will provide after reaching makemytrip people they were saying hotel will provide. So as per my experience I am saying please do not book any hotels through makemytrip. These people are not trustworthy. Please pass this information to your friends family members and your well wishers. I don’t want others to get scammed by these lunatics.
I booked a 7 day Dubai trip - So Many issues I faced
1) Booking amount agreed with Travel Adviser Swati ** was 2.99L for 3 people, while their website keep showing 3.08L.
2) Date of births in Travel insurance were all entered wrongly.
3) After booking Swati **/her Manager Shivani ** will not answer queries, unless I threaten them that I will escalate to their CEO.
4) Pickup/drop - Never came on time.
5) We entered into wrong cruise ship as per make my trip instruction and we were ejected out within 10 min.
6) Make My Trip charge 30% more than if we book ourselves.
7) Very bad experience overall so never again.
Zero stars! Worst experience rescheduling my return flight ticket. I reached out more than 3 weeks in advance to reschedule my flight and they told me they will reach out to the airline and get back within 2 business days. Today it is 3 days past my flight date and no response from MakeMyTrip. I am calling the customer case number it is going engage. I asked them to cancel my ticket and refund whatever - still no response. I had to book another ticket and still no response from MakeMyTrip. Please boycott this website and save your money, time and effort.
I booked an interstate cab via MMT and made full advance payment for the journey for a RYDE assured AC Sedan cab from Manali to Chandigarh railway station for 21st Jan, 2023. My pick-up time was scheduled for 6'0 clock in the morning but it came late by 1.15 hour i.e, by approx 7.15 AM and the cab is different from the cab details which we were provided by the MMT was not arrived. When we tracked the location of the vehicle by the GPS TRACKER service which is provided in the MMT app, the vehicle location found to be in Chandigarh but the cab booked for Manali to Chandigarh hence it shows that the cab was not present in Manali for the pick-up, that means a complete fraud has occurred by MMT Group.
We received a hatchback car which is so compact and in a very bad condition and the driver was so rude and tried to threatened us in between our journey that he will stop the cab and leave us in between our journey. The driver stopped the car in between and asked us to pay for the journey, when I told him that I already paid it to MMT in advance he refused to move forward and stop the vehicle in between the journey. As it is assured by MMT that RYDE ASSURED CABS consists of audited clean cabs, monitored on time pickups, trained and helpful drivers for which they have charged us more as compared to a regular cab booking. My mother was so exhausted in the whole journey and fall sick because of the kiosk that happened with the driver and the compactness of the car as our whole luggage was kept inside the car.
We were forced to literally adjust the suitcase on our laps. And when I asked for refunding the whole amount I was told that I will get a callback from their supervisor in the next 2-3 hrs but didn't get any call. Today I got a call and mail from Suraj ** (MMT Customer service staff) regarding the refund of only Rs 2511 but I booked it for Rs 7081. It is the fault of MMT for what we have caused in our journey so that has to be bear by MMT group only. I am having all the audio and video recordings of inside the cab how we traveled in our whole 8 hrs journey in that compact car. As well as the screenshot of location of the vehicle that has allotted to us for the journey. I want the complete refund of my booking and the compensation also for the cause what we suffered in the whole journey by the MMT company.
I had purchased MMT Gift vouchers through a distributor of MakeMyTrip on 26th Jan 2022. 1 year/12 months is/are the validity. Accordingly the expiry date should be 26th Jan 2023. But the expiry date was surprisingly 17th Jan 2023. When contacted to MMT, they ask to talk to the distributor from whom the gift vouchers were purchased and they are not responsible. It's totally unjustified. Never purchase gift vouchers from MMT when they shrug off their responsibilities. They should have taken it up with the concern and arrange to provide resolution. The service gesture is not good and evasive only.
I booked a flight on the 30 December and less than 24 hours later I received an email saying that due to technical issues it had failed. I then had to rebook the flight with another company, meaning I had paid for 2 flights. I was assured I would be refunded by the 10 Jan. This is the 20th. No refund, no reply from the company at all. I would definitely not recommend using this company for any service as if, and according to other customers you will, you need customer service after care, forget it. Avoid like the plague. It’s infuriating constantly being ignored
We took a houseboat by JCT on December 24, 2022. It was part of the package by Make My Trip. The package was very expensive as it was the prime time. It was the most terrible experience on the boat. The boat was basically one star, they never clean or mop the floors. The bedrooms are so dirty. The towels and sheets are of one star quality. Food was of horrible quality, served in pots and pans with broken handles. The boat was supposed to be Super Deluxe boat by JCT. There was no internet, no TV and no entertainment. Servers did not know, how to serve. They told us to buy your own sea food and it will be cooked according to your taste, we bought some fish and prawns, and the cook never even came to ask us how to prepare it. In fact, they cut the fish into small pieces and put it in hot oil and fried it til it was charcoal black.
I think Make My Trip hired this run-down boat and put all the people who bought the package from them, on this boat. Every single person on the boat could not wait to get out of the boat. Will never trust MMT again with my trips to India. It's better to take a three- or four-hour ride in the boat in back waters of Karela and go stay in a hotel. Boat is parked all night from 6:00 PM to 9:00AM in dirty water on the side with no place to walk outside or inside the boat. The boat was the most Terrible experience of the whole Kerala trip, as I trusted Make My Trip people. For rest of the package, I had picked my own hotels, after doing some research and we were staying in five-star hotels. Those properties were all very good.
Neither do they have a email to contact or a toll free to contact them and no chat either. They have only a India number to call to, where the person is not very patient to hear you out. My case was closed without resolution. I was promised to be called back but none called me back.
I had booked an Indigo flight via MakeMyTrip portal from Chandigarh to Chennai. They offered me fare called Supper 6e. Which provides Priority check in, XL seat, 25 kg check-in baggage, complimentary meals. After booking this service, I had no way of selecting XL seat. But I was charged for it. And when I asked on airport for XL seat, I was not given even when it was available as I had 3 year old with me. I accept they don't want 3 year old to be there as it's a fire exit. Then do not let user select this service. This is very cheap way of MakeMyTrip to dupe the customer. We had ordered no food as MakeMyTrip portal asked us to pay for food as well. This is really cheap way of making money by MakeMyTrip. The cost of Supper 6e is 3 times the usual fare.
When I told them, I didn't get any of these services and asked them to recreate invoice for flexiplus with 10 kg checked-in added, they just totally blamed it to airline issue and didn't support with recreating invoice. And Indigo airline contact was of no help as well. She just said that XL seat was free. Is she serious. This was Super useless and overpriced service. Please beware and don't fall for their offers. It was my mistake that I booked with MakeMyTrip and Indigo airline. Will not do this mistake again. Hope it's helpful for the consumers.
1) Took full advance payment and gave us a 2010 model dezire, you can understand the condition.
3) Drove on the wrong side of highway at night for 2 KM.
4) Refused to take us to Chittorgarh which was on the itinerary, later resolved by making phone calls and getting frustrated for an hour.
5) Left us at the hotel a day early and refused to come back to take us to the airport. Again, refused to take us anywhere locally.
6) The complaint department says, "Sorry for your inconvenience, we will ensure such incidents does not happen in the future." How is that statement going to help me?
I don’t know if Make My Trip can do something for me to get rid of my frustration, but will recommend you not to book transfers with MMT, Rajasthan routes & trails was their vendor which outsourced it to someone else. They book the cheapest they get and do not think of customers’ convenience. Btw, the hotels were good.
I am Soumen ** and went for a trip in Udaipur from 26th till 28th Dec 2022. My travel agent booked Hotel Ace Plaza via MakeMyTrip. While checking the room on 26th evening we found out the hotel was in a very poor and shabby condition. Water leakage was observed in the room and painting was not proper. The room booked deluxe room and it was not meant for 3 adults staying in one small room. The room was hardly 10 ft by 12 ft and there were no extra space. My family refuse to stay in the same place. So we have to go our and rented other hotel which is opposite to Hotel Ace Plaza. The actual rent of the room was RS 3000 per night and make my trip charges RS 5400 per night. This is not even a 2 star hotel. Even there were no one to take our luggage.
My question to you: while you book the room is this is kind of service you expect? You make one promise while going there and seeing the place and you feel so poor room condition and immediately we came out. May I request you to kindly refund back my money. This is not acceptable. You will charges and take money and later on you will not deliver the service. My number is **Best regards
My Life's worst experience with Make my trip tour package. I Booked my tour package for Rajasthan, 4 Nights 5 days, The Package offer lady Sidika ** have no knowledge of Tour. She just booked 2 Night Jaipur, 1 Night Jaisalmer and 1 Night Udaipur. I asked 7 seater car for full trip, she gave me only in Jaipur. When I asked for car she told, "The car will continue with you sir... but it's for Jaipur only, now as per the package how to go Jaisalmer from Jaipur and how you can reach in one day, it take 10-12 hours by car."
She booked my Lunch and evening events there. When asked cancel to MMT, she just told, "Sir if you not reach then ok but we can't refund as per cancellation policy." Another blunder done by the lady that 12th December, she booked my activity at Udaipur and same day morning 7.3 amBus booked by her... as per my itinerary bus must be afternoon but she told she can't do anything as bus booked by RED bus. I booked package from MMT thought their blunder they not help you to change or refund anything. Beware of MMT... looks it's scam to collect money from people. Looks it's trap with discount. There is no discount if you arrange yourself, it's more cheaper tour... Please Beware of Make My Trip.
Me and my friends has booked a hotel in Pelling named Daksha Pelling Nest, where the room photos which has been shared in MMT site has all been bluffed. Rooms are unhygienic, untidy, no proper ventilation neither clean, we have standing for around 2hrs outside the hotel as the rooms are not cleaned. We have asked them to upgrade the room with extra money they denied. The hotel owners has brutally insulted us saying why we can't stay in that room, are we Pm or something? Here comes the role of MMT, but unfortunately MMT didn’t helps out, neither they can provide us a hotel, neither they helped us with a better room in a same hotel. Make my trip is just bluffing with people, they have given worst service.
Booked 3 SL train tickets with trip guarantee, but confirmed only 2 that to share basis mean seats shared with some other passenger. So we don't want to travel in shared seats. MMR refused to refund actual fare even though mention like 1x+2x..Etc.. it's all cheating, don't believe that. We not even get my tickets amount. My suggestion don't use MMT for train booking, better use irctc.
This is UZAIR. Here is my Order Number: **. Here is my booking Number:**. I purchased a ticket from mytrip.com on 29th Oct 2022. My confirmed flight was on 6th Nov 2022. I had cancel my flight by contacted mytrip.com customer support on 30th Oct 2022 due to an unexpected of my mother's health condition was not well and I am the only son who takes care of my mother. Before 1 week of departure of my flight, mytrip.com canceled my flight ticket on 30th Oct 2022 and make sure they will refund my money $275 into the charge method within first week of Nov 2022 but still, 2 months have gone and still mytrip.com not refund my money It’s too disappointing and painful for me.
Furthermore, I am a YouTuber who travels around the world and uploads travel vlogs on a daily basis. I have 2 million subscribers on youtube, 600K followers on Facebook, and 400K followers on Instagram. If mytrip.com will not refund my $275 amount into my charge method then I will expose mytrip.com on my youtube channel, and all other social media platform including youtube, Facebook, Twitter and Instagram and I will never ever recommend anyone on my youtube audience who travel and purchase a ticket from mytrip.com time to time and travel all over the world apart my audience will not purchase any ticket from mytrip.com because they are scam fraud and not refund my $275 hard earned amount.
This is my first and last worst experience to buy a mytrip.com ticket. I will never ever purchase any ticket from mytrip.com. I have all the evidence screenshots with proof of those persons, victims who had basically purchased a ticket from mytrip.com and got a scam and mytrip.com didn't give tickets to those affected. What's the hell going on mytrip.com is a ** fraud scam website. Now I am going to contact directly mytrip.com chief Executive Officer CEO 'Rajesh Magow' via linkedin and highlight my refund amount $275 directly with them then all the consequences will be responsible only mytrip.com negligence staff.
That's the Service review by Bhumi Home stays in Bhopal, Kolar Road. Sorry but your property isn't maintained. Leaky rooms, bed mattress uneven, sticky floors, pathetic bathrooms. I and my family haven't stayed in such untidy place ever. Plus the cutlery was so sticky and untidy with a layer of dust over it. Were forced to eat food as after long journey was tired. Looking at this we were forced to change rooms during first 2 hours only. Had to actually do entire exercise of searching another property. We then stayed in Indian Chimney Restaurant for rest of our tenure. Seriously disappointed. I wasted my 10k behind your pathetic property for no reason which was not even returned. Have written to MMT on your property review. Very bad. Please maintain some cleanliness. Very pathetic service.
1. Other than automated messages from Makemytrip, I was unable to contact a customer executive for help. 2. I booked a flight and the transaction was successful with amount debited from my account, but I did not get the ticket confirmation. I've been trying to reach them to get a confirmation, but have been unsuccessful. I do not recommend makemytrip for any kind of bookings.
Due to technical issues, my flight was delayed 15+ hours by Singapore Airlines, disrupting my entire travel plans. Called MakeMyTrip service center to cancel the entire booking and refund my payment on Nov 18th (before the scheduled departure of the canceled flight). Thereafter my nightmare experience with MakeMyTrip customer service began:
(2) They apologize on behalf of Singapore Airlines, hinting they are not responsible for a refund.
(3) They silently drop the calls when I ask them to connect with a supervisor (multiple times).
(4) They open new incidence tickets, mark them as escalated, and then cancel them because they are duplicate.(5) They promise to call back with a status update within 48 hours, but never call back.
(6) You can’t call the CS number and get hold of the same agent again. So no single agent or supervisor takes the responsibility for resolving the issue.
(7) They don’t respond to e-mail or WhatsApp messages.
(8) Singapore Airlines, meanwhile refuse to process the refund as the booking was done through MakeMyTrip.
Booked and paid for a trip. Dubai to Riyadh and back. They wrote to me next day and say flight is cancelled which has been a lie. Booked the same flight and had to pay $80 more. MakeMyTrip.com should really be made to pay this.
I booked my stay through MakeMyTrip for Digha vide PNR: **, ** Booking ID: ** from 02 Dec 22 to 04 Dec 22. First of all online booking Hotel through MakeMyTrip is overcharged, even though my stay was completely in off season, but a lot of charges were taken with booking through MakeMyTrip. I have explored the direct booking of other hotels even Hotel Dolphin, where I stayed, and found that the type of room offered to us is available at a lower price. So I will tell others not to book online especially through MakeMyTrip with terms no refund in cancellation.
Among our two rooms, one room had four beds and the room was fine, but the other two bed room was so small that there was nothing but a bed, even the toilet did not have a geyser. I could not cancel the room due to the no refund on cancellation condition for booking through MakeMyTrip, so I will say again not to book a hotel online for Digha stay. As a hotel, Dolphin is good, clean, friendly staff, room service is very good and their restaurant food is very good, tasty and very reasonably priced.
We reached out to MMT to book our travel package around mid-September. Staff that helped us to book the package were not very experienced and was rushing us to book the ticket that night. He told us that the cancellation fee was only INR 15K if we would have decided to cancel, although the confirmation has INR 70K+ cancellation fees. We asked him to reconfirm the cancellation amount of INR 15K and he said to ignore what's on paper. He managed to book the tickets for us after great difficulty and several back and forth to confirm information on his side. Within a week, we were informed of our flight cancellation. We tried to call MMT to see if they are going to rebook ticket for us. After several calls and several call transfers to different divisions, MMT finally responded to call the Go first airlines directly to re-plan the flight tickets.
It was ridiculous, we booked package from MMT (including flight tickets) but they asked us to call and deal directly with flight team. After few calls to the flight team, they told us no flights are available to Kerala. We were shocked as MMT booked tickets on a canceled flight. We started reviewing online reviews and got so worried which echos same experiences we went through. We were surprised to see, how can such a so-called big company can fraud people. After several communications, flight team agreed to return our flight charges (both ways) but they would return it to MMT and MMT does not agree to refund the same to us.
We also filed several consumer alert grievances, to that each time we get same communication from MMT in different write up that we owe them more money in order to refund the flight charges. We got so frustrated with this whole process. We are located in USA, not in MARs, they claim they couldn't reach us on the phone. September thru November, so many lies, so much of fraud, very irresponsible staff, not at all reliable. We got so frustrated that we were ready to lose our deposit and just avoid further pursuing to travel with this agency. DO NOT RECOMMEND TO ANYONE and pray that someone who can influence should RED list MMT to avoid further loss to customers like several of us.
Heading: WORST HOTEL EVER EXPERIENCED. Hotel Regal at Amritsar is the worst hotel I have ever experienced. I am truly surprised Make My Trip still has this property on their “highest recommended list”. This hotel is located in the innermost streets of Amritsar which is very hard to reach by car, they also don’t provide any car park as they promise us. Their rooms smell filthy, with broken furniture and floor boards, dirty linen and disgusting toilets. I urge you to review the properties before you book them on make my trip and I implore make my trip to remove such hideous properties. I cannot emphasis enough how bad this hotel is, we had to leave the property and book a separate hotel on the spot, without being able to cancel or get a refund on our stay. It ruined our trip and if you book with them it will ruin yours too. DO NOT BOOK HOTEL REGAL. I can provide Pictures on request
My holiday trip from Delhi to Delhi via Kerala from 22.10.2022 to 28.10.2022 had a very bad, disgusting experience. This was a trip from Delhi to Trivandrum to Alleppy to Thekkady to Munnar to Cochin and back to Delhi. The Kerala trip NL 2100433404952 for Myself and Nndini ** (wife) started from Thiruananthpuram on 22.8.22 where the hotel provided was through Treebo Trend and was most ugly room with a low standard hotel (Green Palm Resort). This hotel was changed to another one on second day stay by irritating discussions with Treebo Trend site.
Makemytrip simple denied any queries for hotel change. Then, as per the Itinerary of this Kerala trip of 6 nights, only Entry tickets to museums/ monuments and camera fee are to be paid., else all other tickets are pre-charged by MakeMyTrip, but I had to pay Sightseeing in Spice Plantation tour, Periyar wildlife Sanctuary, Kathakali show in Thekkady, Sightseeing in Hawa Beach, Light House Beach Trivandrum, Sightseeing in Tata Tea Museum, Eravikulam National Park at Munnar and so on. This is a case of cheating by makemytrip.com because already everything is paid for the travel of 6 nights to Kerala by me.
People should not book their holiday plans through makemytrip.com at all as it cheats with travelers on money. Hotel charges are taken up to 4000 rupees per day but the rooms at most places are very bad. The response of the MakeMyTrip customer care service is poorest, they don't respond to the trouble faced by travelers planned through MakeMyTrip. I again assert that people should avoid bookings through makemytrip.com.
I called twice on assistant contact on 10th Nov. Only to be told “wait we will call back in 5 minutes with resolution." but nobody reverted. I booked & paid for Evening Mandavi Cruise with drinks and snacks but was booked on the worst ship named Paradise with rude staff and they refused to serve Drinks and snacks.
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