MakeMyTrip Reviews

This is regarding a request that I had raised for name correction and very pathetic response from the team. They don’t know the procedure and all they will say is, "It’s under process and we will get back to you in 24 hrs." Lost around 40k because of these jokers at MMT. If I don’t get an update in the next one hour, I’ll be moving ahead with a legal complaint in consumer court as this request was raised on 9th January and a solution was promised within 24-48 hours. After multiple follow ups, on 12th after related attempts I was told that a payment of Aed 211 to be made for the name correction which was done immediately. And after this I was promised that the issues will be resolved in 24 hours, which I now realize that this is your standard automated reply. With less than 24 hours left for my flight, I still don’t have any response from you.

Worst experience ever. Scammers. Deserves 0 star if possible. I booked a 9 nights hotel stay through them. My dates were automatically changed 2 days before my flight and then when I called they told me to cancel the new date showing and then when I previous one will automatically appear. I did while he was on the phone. It wasn't corrected. It showed no upcoming trips and your booking is cancelled. I told him that and he said but it showing on my system that it still exists so I told him to send the voucher on email as we speak so he shut the phone in my face.

Very pathetic refund process. They are cheaters as they try to keep the refund money with them. They will try various different tricks and make process so difficult that you will stop asking for refund that too at their fault.

Very poor experience with MakeMyTrip. I booked 6 air tickets from Bali to Kuala Lumpur with 20 kg baggage included, but the airline denied baggage at check-in as it did not reflect in their system. I contacted MakeMyTrip from the airport and was asked to purchase baggage and was promised a refund. It has been over a month—despite receiving an email stating the refund was initiated, no refund has been received. Customer support later claimed no refund was initiated at all. Emails are unanswered, no one is taking ownership, and even escalations to senior management and vice president have gone ignored. Completely unreliable service. I would not recommend MakeMyTrip.

The chat bot doesn't allow you to speak with agent, basically the support system is worst. I would never recommend to book tickets again. They have designated systems that it's very hard to reach agent when support needed.

Booked a domestic flight for 3 passengers via MakeMyTrip, but 1 could not travel due to sudden sickness. Informed MakeMyTrip by email before departure because there is no proper way to contact a live agent, and then confirmed with the airline that a refund for the no‑show is applicable and must be processed through MakeMyTrip. Despite this, there has been no meaningful response or action from MakeMyTrip for over a month, even after repeated follow‑ups. This level of negligence and delay in processing a legitimate refund request is unacceptable and highly unprofessional.

A 0 or minus is what they deserve. Their sales agent sold me a package for Goa saying it's a 4 star hotel but the property is not even 3 star and it was Christmas day and I was unable to get through to any of their support staff. At every stage I had issues like car not showing up on time for activities, no response from support. I checked out of the hotel in 2 days instead of 4 days and booked a different hotel by myself losing money as well. Now I am told I won't get anything as I didn't report on day 1 Dec 25, which is a national holiday and I am not given any refund or not even an apology. Pathetic.

Today, when I contacted the hotel directly, the reservation team confirmed that my booking does NOT exist in their system. This is extremely serious and unacceptable, especially for a NYE booking. When I contacted MakeMyTrip, I was told to wait 4 hours for “reconfirmation.” This is unreasonable, as the booking was already confirmed and paid for.

Pathetic tour plan. My Ooty Trip fooling customer. Make my trip use Savvari ** and they are charging money from customer for the tour even though Make My customer has taken the tour money. Very disappoint with the Make My Trip tour organize. We will not trust future about the Make My Trip anymore.

If I could give them a minus, I would. Terrible service from them. I booked 2 train tickets, at no point was I advised that these were waitlisted tickets and nor was i given the refund policy. After booking I was shown they are WL tickets. When I chatted with their BOT they said only 120 rs would be deducted which was confirmed by Aman. When I tried to cancel there were various other charges. When I questioned and spoke to Raj, he said he would speak to his Senior and come back to me that evening but never did.

This is about the refund after Indigo cancelled flight - the current chaos. Agent - Refund will take 7+ days. Me - Do you know because of the current chaos the govt has asked to refund the money within 48 hours... Agent - Interrupting the customer and saying - "Do you know about the MakeMyTrip policy? If you would have booked flight directly with Indigo you'd have got it..."

All's fine until there is a case for refund. They will never say no but will invent a new roadblock. They will promise you to callback but never will. They will ask you you to share your passport, then write a letter, then share bank account. We are on this for 6 months now, and still no luck. BTW, they have received the refund from the airline, they confirmed this.

I booked my (including my daughter and husband’s) Delhi to London flight through MMT using GBP (pounds) as the currency. My Air India flight got cancelled on 28th October by more than 24 hours. As the delay was more than 24hours, immediately Air India refunded the journey amount to make my trip in less than a week.

Extremely Disappointed – Would Not Recommend Booking Through MakeMyTrip. Our recent experience with MakeMyTrip has been nothing short of frustrating and deeply disappointing. After travelling all the way from New Zealand to Rajkot, we trusted the reviews on MakeMyTrip and booked a premium room with breakfast included at The Galleria Hotel for two nights, paying an exorbitant ₹13,500.

I made a request for date change and the MakeMyTrip agent asked me to pay the fare difference and I made the payment and told they will request the airline and send me the new ticket copy. Since I didn’t receive any update I contacted them multiple times and they keep saying You will receive them in an hour and still nothing happened. On my fourth call with a call centre agent Mr. ** confirms that, "You can book your taxi and do all other arrangements and I will receive the ticket in one hour." Unfortunately nothing was issued and all those made a big loss for me. Finally I spoke to Ms ** another agent and she told I have to pay another amount to get it change proper scam. With my experience I recommend not to use make my trip for any travel.

Never gives refund even after giving several request and the company confirms refund but does not credit. For change of date within half an hour Rs. 6000 due but did not refund. Then in one case cancellation by Indigo was Rs. 1455 but MakeMyTrip credited only Rs. 360. In raising issue only refund received or not option is there but dispute on part refund not available. They close the issue without crediting the amount.

When I called MakeMyTrip They did not give proper information on the connections, bag transfer and boarding pass. Customer service not helpful. Had to get boarding pass in Istanbul and had only 1 hour for connecting flight.

booking ID: **. Falsely promised 3 times refund with so many conditions you can't fulfill. I didn't even get full one time refund. Surprise to know Makemytrip is adopting such fraudulent ways to make money. Cheating to the fullest extent. With the malicious intention of cheating & deceit, you have fooled me. Not even given one time refund.

Very bad experience- booked Forex on April 28, 2025 and they promised lower rates for a particular amount - what they did is, they put the amount in Their wallet which has an expiry date and can only be used on MakeMyTrip. Request them to put it back in my bank account.

This is review of MakeMyTrip (MMT) “Explore Nepal with Luxury Stay,” 5N/6d day trip from March 23-28, 2025. Do not ever use MMT, they are Rip-offs, Fraud and liars, no customer service after payment. MMT representatives are always very hard to reach, lie, promise but never call back and make themselves unavailable leaving you to hang and dry. I booked my trip with MMT and paid for it in full (Rs. 1,94,323) on March 3, 2025. After traveling to Delhi on March 20 to fly to Nepal, I still had not received airline vouchers. When I contacted the MMT agent, Arpit **, informed me that I had to pay another Rs 56,000 (later reduced to Rs 38,000) because Nepal is charging some extra tax?

Stay away from Indian thieves. Don't call them because they steal your money. I wanted to change my flight which cost 300 so I called them (two calls). I found out that the calls costed more than 500. Liars and thieves.

I haven’t been able to sleep for the past two nights—not just because of a travel issue, but because of the kind of customer service your team provides. This isn’t just poor service, it borders on harassment. Booking through your platform has been the biggest mistake I’ve made in recent times. I’ve sent 60+ emails over the past month and waited on call for over 6 hours this morning trying to connect with your Visa assistance team—only to be disconnected without any response.

Not a good experience with booking with MMT, from start to finish there were issues with staffing, hotels, meals, transportations and guides. I booked 5 days spiritual journey for Kumbh Mela (Prayagraj), Varanasi & Ayodhya. They will promise everything but did not deliver. MMT would not even refund anything. They cancelled VIP tickets, the car service that was booked was not available to take me to destinations within time and I had to change car midway due to car incident and driver. Also I was in contact with MMT support staff that did not help or provide any resolutions. They will just make excuses and ignore you. My friends wanted to make reservations with MMT, and I gave them my experience and they booked somewhere else. Hotel stay in Kashi/Varanasi was third class.. Had disgusting stains and dirty without any meals. Stay away from MMT.

I had worst experience when it comes to refund. My flight was rescheduled from airline side and I never got refund. I'm following up from 2 months, now they have closed my ticket. Whom to contact? Please get back to me

I am extremely frustrated with the lack of response regarding my refund request. Despite multiple follow-up emails to Mr. Rakesh Yadav, the VP of Customer Experience, I have received no replies. It seems that when it comes to full refund cases, they completely ignore the issue. I would not recommend this service based on my experience.

This website is a total scam. They go to great lengths to deceive customers and steal their money. Every time I attempt to book a flight, by the time I reach the final payment page, they either add unexpected fees or remove the discounts that were initially offered. Then, when I click to make the payment, the session expires, and when I try again, they end up charging me twice for the same ticket. It's baffling how anyone could end up purchasing two tickets for the same passenger, on the same flight, at the same time, to the same destination. Their customer service is horrendous and well below any reasonable expectation. I strongly urge authorities to investigate this website.

PLease never book a hotel through them as they have a pathetic follow up process and don't give any refund after you send them multiple pictures of how bad their hotel was, they expect people to live in their hotel without hot water and live with rats roaming around. Never ever books through them, I learnt it hard way.

They have some trick codding for the website. Whenever you click back to adjust something the original discount is gone. This means majority of the time they are not giving discounts to anyone, even after advertising it.

One of the worst experience has with the booking. Baggage allowance was stating 30 kg and airline allowance was 20kg. Clear method of charging exorbitant baggage charges and making money. As per MakeMyTrip, you must pay the charges and wait for waiver, God knows whether it happens and no compensation if you throw out your stuffs if you wanted to avoid charges. Don't make my trip anymore. Sorry.

This site is a fraud. They work with hotels and take full payment of the booking and then the hotel you booked refuse the check in as you don't provide an ID for a minor child. The hotels booked through them don't have pay on arrival facility. They split the money with the hotel for the amount paid and the customer suffers. Strongly recommend not to use this site. There are no zero star ratings otherwise I would have given them.