VIP Traveler Reviews

As of today, 08/22/2024, my cancellation of contract from November of 2023 has not been honored, or addressed in any professional manner. Ohio offers a three day remorse, thereby allowing a consumer to cancel if desired. After looking into the agency and their business, I discovered not only false information given at presentation, but also discovered several negative reviews. The reviews I could overlook, but the misleading information they gave during the presentation, I couldn’t get past. Currently VIP ignores calls, never returns calls, although they stated to Ohio AG, and the BBB that my refund has been approved, I’m still waiting. Currently working with attorney, and consumer protection agency. State governor next. By the way, Holiday Inn, and other establishments are complicit in the wrongfulness by renting them space. My opinion.

My wife and I booked a Dominican Republic Punta Cana trip for the end of April this year through VIP Traveler. Their site is super intuitive and very easy to use. We did everything online. However, we did want to confirm with somebody at VIP just to make sure everything was official, and we weren't missing anything just because it was our first time using VIP Traveler. Sometimes the discount seems way too good to be true, so we did make sure to reach out and speak to somebody there. We also confirmed with the actual resorts that our reservations were legitimate and they were. In order to confirm those reservations, we did reach out and they were very helpful. We booked the VIP exclusive. When reaching out to VIP Traveler, we were speaking to an actual human being and we weren't passed over to an automated machine, and I thought that was really cool. And every time I reached out, it was always the same person.

We booked three packages and each package consists of two people. The first friend reached out to VIP and asked if we could swap the itinerary so that we could stay at one hotel first and then the other one has the second one. They said that's fine and we were also told that we could have our rooms close to one another. For the second and third packages, we tried reaching out to them and gave them our confirmation number. We asked if they could confirm that our bungalows are gonna be close proximity to one another and we have not heard back. My girlfriend continued to email them because we can't get them on the phone and we still haven't heard from them. The communication is very limited and it's like pulling teeth trying to get answers.

Everything with VIP Traveler was okay. It's just they told me that I don't have to pay anything, but I had to pay 65 bucks. It was $12 a day and it was for five days. I didn't even take anything with me but thankfully, I had my credit card on me and I was able to use that. Otherwise, it would have been a bad situation there. I was trying to reach out to VIP. I was sending email, but I didn't got any reply. I wish they could look into it and get me some of my money back. I went to the Maldives. When I was booking it with VIP Traveler, they told me everything is paid there, and I don't have to pay anything. Even on the contract, it was written that I don't have to pay anything. I could understand extra charges for the special meal or drink, but just to stay there, there was something that I wasn't told about that.

VIP Traveler was running a special promotion and we liked the price of the offer. Booking was easy and they were responsive. They answered questions through email. It's been a good experience so far.

I bought a package for the Maldives from VIP Traveler and it was easy. They had a good deal.

We booked a package for Bali and it's a six-night stay at two Four Seasons properties. Booking was fairly straightforward and it was very easy to navigate online, although there were a couple of back and forth over email to figure out the dates. I had originally selected one set of dates and a little bit after, they contacted me to say that those dates weren't available.

I like the website of VIP Traveler. It's very nice and easy. I booked a package for Punta Cana, Dominican over the website and it was very fair priced. I also got some spa credits and it was a newer resort. My booking experience was positive.

This is our first time using VIP Traveler and we didn't have any issues. Selecting the package was easy and once I picked the package, I had an agent help me with the date. The price was very good for what we get.

I did Bali last year and Mexico in January with VIP Traveler and everything was pretty easy. My only critique is that they don't take American Express anymore, which I was kind of shocked when I did January's trip. But other than that, everything was pretty smooth and everything was laid out. I like the accommodation choices and there was a lot included in the destinations for what I paid for. It was a good deal and everybody's on one accord. The communication between the travel agency and the hotel is streamlined, like they already know what to expect with your booking. It doesn't seem like anybody is lost on what your perks are with your trip or with your accommodation. Overall, my trips were great. In Bali, there was a mishap with the driver. For some reason, the driver was not there to pick me up from the airport even though they claim they were. We were waiting at the airport for quite some time and they refunded me the money for the airport transfer because it never occurred. That was helpful.