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I had won 2 vacations for the same resort. I paid for these vacations. I have been a customer for decades previously. That being said. The purchase date 6/10/20. Today is 09/04/20. They called and discussed the auction in June 2020, telling me that they only had one auction available not the 2 that I won. Skyauction has taken my money and I gave my travel dates, to date Skyauction.com has replied.
I have tried to call numerous times and have left voice mails. 212-486-1250 No reply at all. I have emailed and no reply. According to their contact if I breach the contract I will get a credit on my account. I never seen that either, and really what good would that do? Skyauction has breached their own contract by not fulfilling their obligations to the customer.
Furthermore the resort in question was not even opened due to the Covid-19 pandemic. Skyauction still took my money and as of today still has not replied to any requests to settle this issue. I have spent thousands of dollars on this vacation and Skyauction has declined to comment. Buyer beware. This company has a very poor customer service department. I am giving them 3 days then I will file legal documents against skyauction.com
Company used to be good but lately had bad experiences. Their rental certificates are not worth it. You can get a similar or better deal. It looks like a one man operation. The customer service is almost nonexistence. They won't return your calls or reply to your emails.
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I have used Sky Auction for nice deals over the past 10 yrs and had no complaints until this Feburary (2020) when we checked in to an all inclusive resort Allegro Playacar on the Mayan Coast. Upon checking in we discovered that Skyauction did not pay the resort for our trip and issued us a travel voucher nontheless. Skyauction was paid 100% of the auction price when we placed our reservation in the fall of 2019. Allegro Playacar charged us again for this vacation.
All through the week emails were never returned by SKY Auction, maybe there was a good reason no customer service phone number is on the web site anymore, a bit suspicious I thought and repeated emails sent throughout the week AFTER we returned to the US was still not being answered. With no response, no recourse and no refund I can only report my terrible experience to help others not to use Sky Auction and I would avoid Allegro Playacar as well since they basically blamed the customer for Skyauction lack of prompt payment.
Able to take advantage of 5 diamond vacations for a fraction of the amount. Read the fine print and there will be no hidden fees or surprises. Have purchased certificates and direct nights from the website. Spectacular rooms and condos in hot, trendy areas. Ask questions if you need more reassurance but these guys are true and your savings will be impressive. Honestly, the best vacation company around.
A very dear friend from a church was very excited to introduce me to SkyAuction just over four years ago, based on her family's wonderful experience with them. I have been using SkyAuction the very moment I heard of their great deals, since 2015. From the very moment I win my bid to the very last transaction of payment it has been smooth sailing. They communicated with me the two occasions that there were delays with the hotel bookings.
When my husband and I arrive at our destination for our much earned relaxing, rejuvenating vacation, we simply say 'SkyAuction Booking' and processing is easy. My husband and I are very satisfied, well pleased and loyal customers. I am about to make another bid for an early vacation in 2019, and my husband and I know as their theme goes: "Now You Are Going Somewhere!" Keep up the excellent and professional service, continue with integrity and truth. SkyAuction will continue to prosper. Thanks so very much for your continuing cooperation and all you do for your customers who clearly read and understand your policies. God Bless You All!
I bid on and won an auction cruise to Alaska. When I went to see about it, there was no indication of the cruise. I was told that the cruise was canceled and not available. The very next day they re-posted the exact same cruise and time frame.How can they do this? I won on an extremely low bid. I believe that I was the only bidder. I firmly believe that they voided my auction because they would not make any money on it.
I receive continuous emails from SkyAuction. I have repeatedly contacted them via email and even through Twitter and have asked them to unsubscribe me and just leave me alone. Some days I get multiple emails. I have tried to go through their unsubscribe option, and their site says that I do not have an account, which is true because I never signed up to get information from them. I have repeatedly tried to block them. I put them in my spam box. I have labeled their emails as spam, and yet they continue to email me multiple times per day. I believe they are breaking the law in multiple countries by continuing to send unsolicited emails. I could not say worse about this business. I just want to be left alone.
While we have used them successfully in the past, my recent unfortunate experience showed them to be consummate scam artists. I bid on and one what was shown to be up to 6 nights at a hotel in Mexico. I elected to provide the travel dates a later time. They confirmed the win and charged my credit card for the full amount. When I subsequently tried to provide the dates for travel on the site, it said I could only have 1 night (even though I had paid for 6!!). I thought this was an error in the system, so I sent them the information via email. I was then contacted by them and told that it was an auction for only 1 night, which was clearly a lie. I went back on the site to view the original auction listing and they had changed it to one night only, even though the auction listing had expired. I was then sent a notification that they were unable to confirm my reservation.
The incontrovertible fact is that they committed fraud by altering the expired listing, even though they confirmed my auction win and charged my credit card. I called them and got absolutely nowhere. I realize that the fine print says that all wins are subject to acceptance by the provider, but in this case, they clearly made a mistake and committed fraud to "make it go away." They should be shut down by the New York State Department of Consumer Affairs.
I have won a bid for resort in Dominican Republic, submitted all documents, and was charged $1220.00 for 10 nights stay. Month later I have received the email from SkyAuction saying "we are unable to fulfill your reservation, sorry we hope you will bid later with us." Period, no any alternatives, no explanations, no way to talk to anyone. This is terrible...how can they do business like that?
I have been purchasing auctions from skyauction.com for more than ten years. I have been extremely pleased with the value of the auctions and with the service. When I email skyauction, I receive a response within a day or two. I highly recommend this site. Just be sure to read the description carefully to avoid errors.
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