International Travel Network

International Travel Network

San Bruno, CA

 4.2/5 (38 reviews)

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Overall Rating4.2 out of 5
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About International Travel Network

The International Travel Network (ITN) is a large multinational company that provides innovative and cost-effective tools and resources for airlines, travel agencies, and a network of independent travel agents. Their unprecedented business model combined with the power of efficient technologies gives access to exclusive fares at wholesale and discounted prices, as well as a personalized approach to every single request. ITN makes it possible for airlines to sell a greater volume of discounted tickets to qualified and interested buyers with greater speed and efficiency. Since its foundation in 2004, ITN has been fully licensed, bonded, insured, and certified as a California Seller of Travel, a member of ASTA and ARC, and accredited by IATAN and BBB A+.

International Travel Network Reviews

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Page 2 Reviews 5 - 35
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2023

I was extremely pleased by the service I received from Raul of ASAP. He was informative and friendly and above all efficient and was able to obtain for me a discounted ticket from San Francisco to Ljubljana. I will definitely use ASAP again the future. Raul's expertise was outstanding.

International Travel Network response

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 14, 2023

Hi guys, I would like to say thank you for finding me a good deal on ticket to my country, the courtesy and the time you take with me searching for a good deal was incredible, thank you so much Liam for your help and extraordinary professional care of the customer. Once again thank you Liam and the Asap team. Sincerely: Luis **

International Travel Network response

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2023

It was a great experience at first but once everything was finalized, I noticed that my return flight was entirely different. I had the impression that I had 2 luggage allowance on both ways. Now, I am down from 2 luggages to 1 luggage. I am not sure why would ASAP expect a passenger to drop off a piece of luggage on the way back home? I am now "$200 extra" out of pocket just to purchase an extra luggage to accommodate my 2nd luggage. It is quite disappointing and frustrating to know that no one has actually helped to amend this issue in spite of multiple communication with the company. The "Travel Care Service" worth $200 they insisted to sell was useless. I could have used that to pay for the extra luggage. In the end, I was not able to save anything from this company. In fact, I spent more. I do not recommend to use ASAP.

International Travel Network response

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 224617

You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

Thank you in advance.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2023

BE AWARE of these liars and scammers. The agent Campbell booked my tickets and send me itinerary, I paid my tickets. Payment went through but I didn’t receive any ticket. I called too many times, they said they emailed Campbell and his manager but no manager talked to me and Campbell didn’t even called me back. No one resolve my issue, the reason they gave me is I didn’t buy their $99 Travel care which was not mandatory and they cancelled my ticket and now tickets prices go high so we can’t book that. Then I booked my tickets from Sky Scanner where I got better deal than them. Worst experience of my life with Asap tickets. Wasted my 4 days and give me stress. They lied, play with you until you got trapped.

International Travel Network response

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 223851

You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 6, 2023

Dorian was my travel agent and he was the best. An absolute amazing human being. He took his time to find me a good deal that would work well with my pocket and the days that I wanted to travel. I would totally recommend him to whoever wants to book travel tickets

International Travel Network response

Thank you for your feedback. We are happy that Dorian is part of our team and provided you with such a good experience.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2023

It was my first time to book a ticket through ASAP. I was not happy with those agent I booked my ticket because I can get hold of them during the trip and there are some information I wanted to ask. I am still trying to contact the agent, contact her through email and calling her at the number she used to call me but can’t reach her. It's been a week now and yet not responding on the email and left a voicemail as well at her desk. Unfortunately still no response.

International Travel Network response

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 220305
Please email this ID at feedback@asaptickets.com

with your booking confirmation number, and we will get in touch with you.

Thank you in advance.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2023

Initially, I was very satisfied. However, The price I was quoted as an absolute and included all taxes and luggage fee, turned out not to be the case. And, If the cost was a middleman fee, I should have been told because that would have altered my travel plans.

International Travel Network response

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 218955

You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

Thank you in advance.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 4, 2023

Carlton with ASAP Tickets was amazing handling our booking. He went above and beyond to give us the best rate. We went back and forth on several flights and Carlton remained patient with us. He has great communication skills and always kept us informed on any changes. We will definitely use his services again!

International Travel Network response

Thank you for such good words we are happy to meet your expectations.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2022

It was a great experience using the services of ASAP TICKETS, the representative who attended me was super diligent and efficient since I called for a ticket on the middle of the day in less than 2 hours for the flight and despite the fact that my financial institution placed a block on my card The effort was SUPER DYNAMIC, to find the solution, I have nothing left but to thank CHAIRA who, with his agility and great capacity, was able to provide an EXCELLENT JOB!!!

International Travel Network response
Dear Cesar,

we are always glad to hear nice words from happy customers.We are looking forward to help you once again.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2022

I am pleased to express my satisfaction with the way the International travel Network have so far conducted business with me. I want to particularly thank agent Lakan for his outstanding customer service and willingness to go the extra mile. I feel very comfortable working with him and satisfied with his services. His leadership skills should be put to the services of the wider public if it's not already the case.

International Travel Network response

Dear Elvis,

We sincerely appreciate your feedback, thank you for this detailed review. It means a lot to us.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 24, 2022

I purchased a ticket from ASAP tickets way back in June for international travel in December. I called them mid-October to verify baggage allowance. It's only then that they informed me that the 1st leg of my flight was cancelled, hence, invalidating my ticket (they did not even inform me beforehand). They gave an alternative flight that was ridiculous as the alternative would definitely let me miss my connecting flight. So I opted not to travel and asked for a refund. It's been 6 weeks now and I still do not have the confirmation of the refund. It's not even the refund itself, but just a confirmation that it's on its way.

They said they are dependent on the airline and it's taking so long for the airline to authorize the refund. I called the airline today and learned from them that it takes them 2-3 business cycles to process the refund. They told me to go back to ASAP tickets for my refund because that's where I bought my ticket. But I have been following up with ASAP tickets every week and they tell me every time that they are still waiting for authorization from the airline. So, given what I learned from the airline, it is possible that ASAP tickets is just holding on to my refund. For how long, I don't know. This is so frustrating. I don’t want to book my flights with them anymore.

International Travel Network response
Dear Emma,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.It's our goal to deliver the highest quality of service to all of our customers,so we'd love to learn more about what prompted your feedback.Your complaint is assigned a special ID:206843

Unfortunately,we were not able to locate your booking with us with the provided information.Please e-mail us with the provided ID number at feedback@asaptickets.com,so we could provide you with the needful assistance.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2022

We had to pay for our seats on China Airlines: Cebu to Taipei and Taipei to LA. Those fees added $70 to our cost. The ASAP representative never told us about those costs. I will not book again with ASAP. Please take me off your contact list. I don't want any more emails or calls.

International Travel Network response

Dear Patrick,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback and assist with your request.
Your complaint is assigned a special ID: 206839
Please email this ID at feedback@asaptickets.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2022

Wow, what a smooth booking. I called ASAP travel not sure what to expect and I was truly delighted! Edcel was quick to find what we needed and as we worked through the reservations he made the needed adjustments. He was patient and kind and quick to fill our needs. We were finished with our bookings in 30 minutes. With other agencies, I have been on the phone for hours before. I travel outside the country at least 3 times a year and I hope I can use Edcel for each booking.

International Travel Network response

Dear Ivy,

Thanks for your 5-star review! We sincerely appreciate your feedback.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 24, 2022

My travel agent was able to help me right away. I saw special pricing and called to check it out. He listened to the route I wanted with a longer stopover on my way to the final destination and was able to go through different flight options. He was able to get through the details and pricing in 20 minutes. I was ticketed within 30. He was great and I love the great deal I got. Thanks so much!

International Travel Network response

Hi Theresa,

Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.

From all of us at ASAP Tickets family, we look forward to seeing you again soon.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

I wanted to let you know; that I am very happy with Popoy's help in booking our tickets. He was very pleasant on the phone. He was able to find us a great rate. Popoy was great in explaining the details of filling out the payment section on the app. He is a wonderful customer service representative for your company. I am a very happy customer and would love to do business with him again in the future. God Bless you and best wishes.

Sincerely,

Elizabeth M. **

International Travel Network response

Dear Elizabeth,

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our agent Popoy. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

The whole experience with (chike) was amazing, he was really calm and cooperative, he worked within my budget and got me the best deals, he was really respectful and professional, never got angry with all the many requests I made. I will book with ASAP tickets with (CHIKE) for every and make sure my family and friends do the same. (**) and phone number (**) to book tickets. You will not regret it.

International Travel Network response

Dear Esther,

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

I had checked several places Priceline and a few others and didn't find results that were easy to deal with and book and that actually ended up being the prices that they quoted. I stumbled upon this site and thank God I did! I told them where I was going the dates I wanted that they were flexible and what I wanted to pay and they found it within minutes. I would recommend everybody get their tickets here.

International Travel Network response

Dear Scot,

Thanks for taking the time to share your feedback with us.

It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

Radjiro did a great job. He constantly kept us updated to provided us the lowest airfare possible with exceptional travel time, and answers all questions we have in mind. We had a great experience overall. Keep up the good work.

International Travel Network response

Dear William,

Thanks for taking the time to share your feedback with us.

It means so much when our best customers share their experiences. We are glad we were able to meet your expectations!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

After I paid my ticket & Gave him Mr. ** a $20 tip I told him to call me tomorrow so that my friend can book & pay her ticket too. I been calling my agent for 3 days Mr. **. He never call back pick up his phone. Same thing what happened before when the 1st time I bought my ticket to Ms. **. This 2 agent will totally ignored at all you after you paid your ticket. That will give very bad impact to the company.

International Travel Network response

Dear Reynaldo,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 206847
Please email this ID at feedback@asaptickets.com

with your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2022

During the past 6 month, This is the second time Mr. ** your representative help me purchase my tickets. He is extremely helpful, tireless and polite. I am sure I will be asking for his help from now on during all my travels

International Travel Network response

Dear Magdi,

We’re happy you had a fantastic time with us!

Thanks for your trust, we’re thankful for amazing customers like you.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 28, 2022

I found the ASAP Ticket website while searching for flight tickets to an upcoming event. I was pleased with the selection of tickets available and the prices were reasonable. This was my first time using the site and I had no problems. The tickets were delivered as promised and I will definitely use ASAP ticket again.

International Travel Network response

Dear Jennifer,

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our agency. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2022

Hello, I didn't know about ASAP Tickets before booking this flight. I was very presently surprised. The agent was very knowledgeable and patient. She got me the best possible fare and gave me her contact should I have any other questions/concerns. I travel often and usually use another company, but ASAP has now become my primary go-to. I also like how they tip their agents. Great system. Thank you!

International Travel Network response

Dear Cheryl,

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to serving you for many years to come!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 27, 2022

Summer is the best travel agent I have known in 20 years of travel experience. I was scammed by another company and had to find tickets last minute and Summer, the ITN agent, was there to help me all the way and get me on a flight I originally had booked. This is a trustworthy company with reliable agents ready to assist any time.

International Travel Network response

Dear Nora,

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our Summer. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 23, 2022

Regina did wonderful job with rescheduling. I had a medical emergency and couldn't travel at my original itinerary. She helped to find new flights and took care of all arrangements. I have used this company for years and will continue, as well as recommend to friends and family members.

International Travel Network response

Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 22, 2022

Great company to book flights with. My 1st booking was before the pandemic in 2018, ever since this is my go-to place for flights, both domestic and international. I appreciate them because of the extra attention I receive, without paying more. I have never dealt with such a service when booking through airlines. With ASAP Tickets I can feel safe about my bookings.

International Travel Network response

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 12, 2022

I'm using this service for over 8 years. What I like the most about ITN is their agents, they add up the real value of service. Prices for flights are competitive and there are always several options to choose from.

International Travel Network response

Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 26, 2022

Wonderful service from Rolo. Travel agent explained everything very well and accommodated my needs for a flight to Austria. I have recommended this services to few people who are also planning to travel to Europe. Very satisfied with my experience of purchasing tickets.

International Travel Network response
We're happy that you are content with your experience.

Agent Rolo will be most happy to hear of your positive review! We hope to see you around again soon.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 16, 2022

I am using ASAP Tickets since the pandemic started. I no longer trust online booking sites as they don't provide customer support. When booking through ASAP I don't have to go through the stress of dealing with all schedule changes myself. My agent does the hard part for me and puts me at ease. I am recommending this company to everyone looking for a reliable service.

International Travel Network response

Dear Franco,

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.

Have a wonderful day!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 23, 2022

It's not easy to find a travel agent you can rely on. After several unsuccessful attempts to find one, I came across ASAP Tickets. After entering my travel information I received a call and was assisted by a travel agent. The process was smooth and agent offered 4 different flight options to choose from. For additional safety I also bought Travel care service but didn't had to use it, as everything went according to plan. Thank you for being professional and helpful.

International Travel Network response
Hello Dionne Marie! We're so grateful that you take the time to share your feedback with us. It's our pleasure to serve customers like you. It has been our absolute pleasure to serve you, and we hope that you return soon.

Have a wonderful day!

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 11, 2022

Just returned from my third trip booked with ITN. All of my experiences have been satisfactory and I have been working with agent Roddick all three times. He was more than helpful on providing me with good flight options to choose from and guided through the payment system when I booked first time. I have nothing to complain except that sometimes price changes very fast. Overall very good!

International Travel Network response
Dear Harley, we are thrilled that you loved your experience with Roddick, he is indeed a very qualified and skilled agent! He will be really happy to know about your appreciation!
Thank you so much for taking the time to leave us this amazing review.
We fully understand your displeasure with the prices, but unfortunately, they are set only by the airline.

Thanks for your loyalty. We look forward to hearing from you again!

4 people found this review helpful
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International Travel Network Company Information

Company Name:
International Travel Network
Company Type:
Public
Year Founded:
2004
Address:
1000 N West Street, Suite 1200
City:
Wilmington
State/Province:
DE
Postal Code:
19801
Country:
United States
Website:
www.itncorp.com