International Travel Network

Prices for flight tickets are affordable and agents are well informed about the industry news are travel specifics related to Covid. My agent Monty is so knowledgeable and finds great deals that fit my needs. Monty is the best travel agent I have ever worked with!

Since April 2020 I have been reaching out by e-mail and phone to ASAP Tickets regarding a refund for flights cancelled by the operating airline due to COVID-19. Every time, I was given a different excuse: I was offered exchanges, or flat out told airlines discouraged refunds. Per U.S. Department of Transportation regulations, both U.S. and foreign airlines with passengers on flights to, within, or from the U.S., are entitled to prompt refunds when the carrier significantly changes or cancels a flight. ASAP Tickets even promotes “offering a FREE exchange or cancelation” on their own blog, but they fail to follow their own policy. When reaching out to the airline directly (Swiss Air in my case), I was told ASAP Tickets was already refunded. Yet, I am still waiting for them to refund me, almost a year in. Unacceptable.

When searching for the cheapest prices, I always check with ASAP Tickets. If I find a cheaper deal elsewhere, I call them for price match. This is a top notch service that I highly recommend to people who search for cheap tickets.

Due to pandemic we had to cancel all our travel plans and ASAP Tickets issued us a travel credit. After few months, when the situation was more stable, we booked our flights again and this time the trip was possible. Thank you for being honest and patient through these trying times.

Very competitive pricing, but what's more important, ITN agents are professional and attentive. I especially appreciate work of travel agent Kalista. She has helped me more than once. Next time I’ll ask for her.

I took my return ticket to Belgium at the beginning of November 2020 by taking out the Travel care, given the pandemic. Two weeks later, I was warned of a change of itinerary, asking me to contact ASAP for details. What I do. It appears that my return flight is canceled. ASAP offers me two solutions: a flight before the scheduled date but which is impossible for me and another date with a duration of nearly 52 hours for a fee of $350 to reissue the ticket! I ask United Airlines for a refund of my ticket, which they accept, sending a check to ASAP in my name. This one refuses to reimburse despite my many e-mails, my many phone calls.

I bought 3 plane tickets in April through ASAPtickets. A decision I deeply regret and continue to do everyday. Please do extensive research before giving this company your money. Plenty of testimonials on YouTube and other media.

ITN customer care specialists helped me to get a refund for a flight that was canceled 4 times because of Covid. Now I have booked another flight and hopefully all goes well. Highly recommend this company.

The customer service is superb. They first helped me with ticket booking and eventually also with rebooking. I have no complaints or issues that I could relate to this travel agency. This is a recommended service!

Here is my case: Confirmation Flight ID # **. August 23 2019 - Bought ticket per ID reservation # ** $759.23. January 31 2020 - Received notification of itinerary change from schedule.changes.ph@asaptickets. March 11 2020 - Received notification of itinerary change from schedule.changes.ph@asaptickets. May 12 2020 - I replied to request a full refund to email address: time@itncorp.com. February 1 2020 - Received notification of itinerary change in schedule from time@itncorp.com. February 7 2020- Received reply from Yvet: time@itncorp.com as follows: "We send a request to the airline for the refund. As soon as we will have updates we will get in touch with you."