International Travel Network Reviews
San Bruno, CA
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About International Travel Network
ASAP Tickets® stands as a trusted travel agency committed to offering affordable airline tickets on a global scale. Coupled with dedicated 24/7 customer support, our team of Personal Travel Agents is ready to assist you in discovering and booking airline tickets tailored to your budget and flight preferences.
International Travel Network Reviews
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Reviewed Feb. 23, 2026
Overall, I had a very good experience with International Travel Network. The trip planning was smooth and they took care of most of the details, which made the whole process stress-free. The local guides were knowledgeable and helpful, and the itinerary hit all the highlights. There were a few small hiccups along the way, but nothing major. I’d definitely consider booking with them again.
We are so grateful for your review! ASAP Tickets strives to offer the best travel solutions, and we're happy to hear we met your expectations. Looking forward to working with you again!
Reviewed Feb. 23, 2026
I booked my flight months ago with ITN. I received a notice of cancellation of my flight scheduled for May and to my dismay I had limited choices of airlines to rebook my trip. I received the notification also from ITN shortly after the airline notified me my customer service person DARSHIT was very sympathetic about what happened to me and immediately explored my options and suggested ways in which I could get my trip back on track. I wasn’t happy with the airlines or the situation, but he made the situation tolerable with his service, understanding and knowledge of the options.
Thank you for sharing your experience. We’re sorry for the inconvenience caused by the airline's cancellation; such changes are made by the airline and are outside of our control. However, we’re glad to hear that Darshit was able to help you quickly by explaining the available options and getting your trip back on track. We truly appreciate your feedback and would be happy to assist you with your future travel plans.

Reviewed Feb. 21, 2026
My whole story is very long. We were misled and lied to. But in short... We had problems with our booked flight and needed to change or cancel them. We had been convinced to buy the "cancel for any reason" insurance. Well it was not cancel for any reason, they were no help, it cost us a ton of lost money, and have provided no customer service at the time or since. I want a refund for the new flights we had to book on our own.
We understand how frustrating this situation must be, and we are here to help. Your concerns matter to us, and we’d love to work toward a resolution. Please send an email to feedback@asaptickets.com with your assigned reference ID: 449169, and a dedicated team member will reach out to you shortly. Thank you for giving us the opportunity to assist you.
Reviewed Feb. 17, 2026
Rodel is my Travel Agent in this trip. He was so professional, courteous, friendly, helpful, and most of all, he went above and beyond in understanding and helping me to get the best offer. He assured me that he would provide assistance anytime during my trip, even if he is off. Thank you Rodel. God bless us.
Thank you for the glowing review! We’re delighted to know that Rodel exceeded your expectations. We truly value your business, and we’re excited to help you again with your next trip!
Reviewed Feb. 13, 2026
This was my first time I used ASAP to purchase tickets and I was very surprised that they got me the cheapest price. It took a long time to get thru, but the wait (using “Hold Call Back”) didn’t seem that long. Representative was very professional, courteous, knowledgeable. Rep. found the best routing and the lowest fare. Will use them again.
Thank you for sharing your experience with ASAP Tickets! We are pleased that we were able to meet your travel needs. We’re excited to help you again in the future!
Reviewed Feb. 12, 2026
I booked a flight for my mother from Canada to Nigeria on February 11, 2026, and I would like to commend the excellent service I received from the agent, Akanen. Initially, I was hesitant about booking through ASAP Tickets; however, Akanen’s professionalism, patience, and consistent follow-up completely changed my perspective. He took the time to address all my concerns thoroughly and ensured that the entire process was smooth and stress-free. Thanks to his dedication and expertise, the booking experience was seamless and truly memorable. Akanen is an outstanding agent, and I highly recommend booking through ASAP Tickets based on the exceptional service I received.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Akanen delivered. Looking forward to helping you with your next trip!

Reviewed Feb. 11, 2026
I have used ASAP several times already and they have always come thru with the best deals. If you can ignore the upsells, then you're good to go. Advice; don't settle for the first quote - they can do better. ;-)
Thank you for sharing your experience with us! ASAP Tickets is here to provide an exceptional experience, and we’re thrilled we could do that for you. We’re excited for your next trip!
Reviewed Feb. 3, 2026
Cobain was very patient and knowledgeable. I was long for a ticket to fly to Kigali, Rwanda. It took days to get what I want. Finally, got a ticket that I could afford.
We’re so grateful for your feedback! ASAP Tickets is all about making travel plans effortless, and we’re happy that we could achieve that for you. Can’t wait to help with your future trips!

Reviewed Jan. 24, 2026
I had a great experience with this company today. The customer service is amazing and the customer service I received from a guys named Hamilton is excellent. He was truthful and transparent. I know my travel will be as amazing as buying my ticket. Thank you!
Thanks for the kind words! Hamilton will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!

Reviewed Jan. 24, 2026
The agent, Mr. **, was beyond patient and helpful, even when I could not navigate the system. He helped me secure the best deal. I felt quite comfortable and secure with the website and the agent that helped me. I will gladly recommend this agency to friends and family.
Thank you so much for your kind words! We’re delighted to hear that our agent was so helpful and patient. At ASAP Tickets, our goal is to make the booking process as smooth and secure as possible. We truly appreciate your recommendation and look forward to helping you, your friends, and your family with your future travel plans.
Reviewed Jan. 22, 2026
I have been using ASAP with our air flights going to the Philippines and have trusted and relied on their services. This time I booked for my husband and Khaz was very patient, thorough and knowledgeable with ASAP'S products and services. Highly recommended.
Thank you for your wonderful feedback! ASAP Tickets is committed to delivering exceptional service, and we’re excited to hear that we succeeded. We can’t wait to serve you again!

Reviewed Jan. 19, 2026
Easy communication and reliable. They do care about people and will everything to help you. Sitara the representative that helped me was really nice and patient. Would definitely recommend to families and friends.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Sitara delivered. Looking forward to helping you with your next trip!

Reviewed Jan. 17, 2026
Greetings: Rolo, the agent with whom I did my booking for the flight to Lisbon was superb. He was most friendly and very competent in overcoming booking and payment issues that had come up. We spent much time on the phone walking me through each step and never lost patience nor his sense of humor - I would highly recommend him any time.
Thank you for your fantastic review! We’re so happy to hear that Rolo assisted you with finding the perfect travel deal. We’re grateful for your feedback and look forward to helping you again soon!

Reviewed Jan. 17, 2026
I recently booked a flight through ASAP Tickets and was extremely impressed with their service. The booking process was quick and easy, and the customer service team was very helpful and responsive. The prices were also very competitive compared to other websites I had checked. Overall, I had a great experience with ASAP Tickets and would definitely recommend them to anyone looking to book a flight. 5 stars!
Thank you for the great review! ASAP Tickets works hard to provide the best possible service, and we’re glad we were able to meet your expectations. Looking forward to assisting you again!

Reviewed Jan. 10, 2026
Two days before travel unfortunately admitted to hospital, luckily bought insurance coverage, ASAP CONSUMER SERVICES honored all coverage and conditions to the dot. Really appreciate service. Shujaatali ** M.D
We’re so grateful for your feedback! ASAP Tickets is all about making travel plans effortless, and we’re happy that we could achieve that for you. Can’t wait to help with your future trips!
Reviewed Jan. 10, 2026
Asap Travel is very convenient. And Agent Nivs was very helpful in finding the best deal for me. Affirm was very flexibility and affordable. I had no intention of coming home- back to the Philippines, but since the App was so easy and convenient, I ended up buying my ticket back to the Philippines in no time.
Thank you for the glowing review! We’re delighted to know that Nivs exceeded your expectations. We truly value your business, and we’re excited to help you again with your next trip!
Reviewed Jan. 9, 2026
My agent with ASAP tickets was Patron and he was a friendly, patient and knowledgeable representative. The process was kinda long, about an hour, but this mainly due to Patron’s efforts to find me the best deal with a reliable airline carrier. I truly appreciate Patron’s dedication to customer service. I hope to have him as my agent on my next trip!
We’re overjoyed to hear that Patron helped make your travel plans stress-free! Thank you for trusting ASAP Tickets. We’re here to provide the best possible service, and your feedback is truly appreciated.
Reviewed Jan. 7, 2026
This is the first time that I am working with ASAP and Ciara is a pleasure to deal with. She is very responsive, patient, and listens carefully to my needs -- she puts her customer's first and provides multiple recommendations/proposals. Thank you Ciara for all you do and you're a real asset to your team! Looking forward to working with you in the future as well. :)
Thanks for the kind words! Ciara will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed Jan. 6, 2026
The ASAP travel agent named Ezzelden displayed exceptional customer service in every way possible. We were pleased with the in-depth knowledge, patience, and mannerism he demonstrated. He must be an asset to the company.
Thanks for the kind words! Ezzelden will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed Jan. 4, 2026
I just booked our vacation travel ticket with ASAP Agent, and the experience was outstanding. Topson was incredibly professional, knowledgeable, and efficient throughout the entire process. Everything was handled smoothly, with clear communication and great attention to detail. He made the booking stress-free and enjoyable. Highly recommend Topson for anyone looking for reliable and top-quality travel service!
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Topson delivered. Looking forward to helping you with your next trip!

Reviewed Jan. 3, 2026
My family and I had a great experience using ASAP. We worked with Topson and he is great! He is a very helpful and kind person, I also recommended him to some of my friends and they also liked him. We are very happy with the flights he found for us and also the hotel choices were great too! I will definitely call Topson for any future trips.
Thank you for the wonderful feedback! We’re thrilled to hear that Topson was able to help you with your booking. ASAP Tickets is committed to providing excellent service, and we’re so happy to have earned your trust.
Reviewed Jan. 2, 2026
Agents are very good in starting a booking but when things had a problem with flights or hotel refunds, refers you you to concierge that gives you a runaround, then rings for hours or if someone answers drop your call. Poor service!
Reviewed Dec. 27, 2025
We were lucky to have Matt as our salesman very helpful and patient. He did not want to leave us unless we are very satisfied. Definitely we will use him in our future travel. Thank you for excellent service.
Reviewed Dec. 22, 2025
ASAP agent, Mr. **, was generous with his assistance in my oversea airline ticket purchase, walking me through each stage from pricing to itinerary selection with skill and great knowledge. I highly recommend this company for bookings for US-Nigeria travels.
We appreciate your glowing review! ASAP Tickets is dedicated to making travel planning seamless, and we're happy to hear that we’ve lived up to your expectations. Thanks for trusting us!
Reviewed Dec. 19, 2025
I was happy with my interaction with Somyata, she was courteous, professional and worked with me in all respects of the flight booking. I would definitely look to her in the future for my travel related plans.
We appreciate your feedback and are so happy that Somyata helped you find the perfect flight! Your satisfaction is our success, and we can’t wait to assist you with your future travel needs.

Reviewed Dec. 12, 2025
Mr. Austin was really patient and kind. His responsiveness was quite swift and reliable. An amazing ASAP customer representative and agent and more! Thanks for your warmth disposition and professionalism. You're a gem. Rating: 10/10.
We truly appreciate your kind words! Austin will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!
Reviewed Dec. 8, 2025
Mr ** was great and patient with myself and my husband in finding the right flight for the amount we could afford along with the layover and not spending night in hotel during our travels. I will always work with him and his agency if everything goes smoothly with our trip.
We truly appreciate your positive review! ASAP Tickets is committed to providing high-quality service, and it’s great to know we succeeded. We look forward to helping you again!

Reviewed Nov. 11, 2025
Updated on 11/14/2025: Our vacation was ruined. ASAP agent nickname Billy made flight and hotel reservation for us and made two horrible mistakes that ruined our vacation.
2. More seriously the hotel reservation in Valencia Spain was made in a different city called Almussafes which is about the miles away from Valencia and which is non-touristic town. In fact, it is an industrial town dominated by Ford Motor Company with nothing around it.
We were shocked when we arrived to Valencia airport that the hotel is in Almussafes. We called ASAP immediately and spoke to several people in customer support who assured us a problem will be solved within half hour. However, we had to spend four hours in the airport lobby being tired, exhausted, sleepy because of flying overnight. We had no help and on top of all the anxiety and stress we had to make our hotel reservation ourselves, which cost us €685 in Valencia.
When we initially talk to customer support, they said will refund us the amount of reservation for the wrong hotel about $300. After returning to the USA, we have been reaching out to several in customer service for a refund of $380 which is less than half of our cost, but we Are unsuccessful so far and this has caused us so much anguish, frustration, and stress due to the lack of loyalty to ASAP customers. It seems that ASAP does not care about their clients after they collect the funds and the agents are careless once they get their commission. We will not recommend ASAP to anyone for travel purpose. They are unreliable, unfaithful, and careless.
Original Review: I had very bad experience with ASAP Tickets and Agent made me reservation to go to Valencia through Istanbul and he made it at the wrong city and wrong hotel. Me and my wife were stuck in the airport lobby in Valencia Spain for four hours. Finally, I had to make my own reservation. During four hours stay in Valencia airport lobby I talked to several customer support people who kept saying just wait half an hour, one hour, two hours and finally, I spent four hours to no avail.
The agent also made false confirmation that the hotel in Prague in the Czech Republic included breakfast and that was confirmed by email and on the phone several times. When arriving to that hotel, it was sub standard hotel, and no breakfast included. ASAP and International Travel Network proved to be terrible company that doesn’t care about customers and leave them stranded during their vacation in international cities. Poor communication and poor customer support. This is a terrible, horrible and unethical company that tires people, and give them nicknames or fake names. So when you talk to someone and tells you, his name is Billy, that’s not his real name. The company doesn’t want real people to be identified because they fear repercussion and lawsuits against them.
We take all customer feedback seriously and regret that we didn’t meet your expectations. Our team has already created a reference ID 434688 for your case and will be reaching out soon to address your concerns. We appreciate your patience and the opportunity to assist you.
Reviewed Oct. 10, 2025
A week ago I booked my ticket with ASAP, it took a long time going back an forth, but finally we found something suitable. We went through the whole process, gave my card number and everything but up to the next day I still didn't have tickets. The third day I called asking for my tickets and the agent apologized saying they were not able to get the ticket we had been working on. I was very upset as we had spent a long time searching and getting the right deal. My agent apologized and said he would work with me to try and find another deal. It took some time but finally we did so my anger left and we both were satisfied with the new outcome. I must say, he was determined to get me a comparable deal and he did so I would say that the agent was very caring and wanted to make right the fault of the previous ticket. This time I have my tickets and am happy with the outcome.
Thank you for your kind review! We’re overjoyed to know that your experience with ASAP Tickets was smooth and enjoyable. We look forward to assisting you again soon!
Reviewed Oct. 10, 2025
No response from agent, and hotel price from the agent is way overcharge, as couple of friends and I found it on the internet for the duration is double to what my friend found. I do not know the airfare price. So I need to honor my kids and church friends advices not to fly solo. Still the price of airfare is much higher for lower class (business class to economy), (direct to 1stopover). Paying over us$ 12000 for such a service, supplied eSIM cannot be. Activated from Dreampass. Not working. If you’re me, what should I do?
Dear Bernard, We are sorry to hear about your experience. We have sent you a request for more information regarding your booking. Kindly complete it so that one of our agents can review your case and assist you with the best possible solution.
Reviewed Oct. 9, 2025
Hi Team — this situation is unacceptable. I purchased a ticket through ASAP and paid for the Protection Plan on the clear understanding Mr. ** (and his supervisor) would assist if I needed to change my travel dates to visit my sick brother in India. When the change was required, I was bounced around between agents repeatedly. I was explicitly instructed to deal with Air India directly and was told Mr. ** would ensure reimbursement of any penalties. I paid the fare difference and the penalty to Air India in reliance on that promise — yet ASAP now refuses to reimburse the penalty or refund the Protection Plan.
This is dishonest and intolerable. I demand an immediate full refund of the Protection Plan and reimbursement of the penalty I paid. If this is not resolved promptly, I will escalate — filing a formal complaint with consumer protection and aviation regulators, initiating a chargeback through my card issuer, pursuing legal action, and making my experience public through social and review channels. I expect confirmation of payment and a timeline for refund within five business days. Failure to comply will leave me no choice but to take the actions above.
Dear Vaibhav! We’re sorry to hear that your experience wasn’t what you expected. At ASAP Tickets, we continuously strive to improve, and your feedback helps us do just that. Please email us at feedback@asaptickets.com with your reference ID: 427139 so we can further assist you. We truly hope to have the opportunity to provide you with a better experience in the future.
Reviewed Sept. 29, 2025
We had a problem with my wife's passport. She didn't have a visa to transfer thru the united states. She has a Filipino passport with Permanent residence in Canada. ASAP was able to refund our tickets. It will be the last time we try to transfer thru the US. Thank you ASAP.
Thank you for your kind review! We’re overjoyed to know that your experience with ASAP Tickets was smooth and enjoyable. We look forward to assisting you again soon!
Reviewed Sept. 1, 2025
I can’t recommend this company enough! Lucy was persistent until she found me exactly what I was looking for. I’m so, so happy!!! Since my experience was so great I will recommend them to anyone looking to book a flight! Lucy, thank you from the bottom of my heart. She was spicey in convincing me she could get the best deal and the great thing is… she did find me a great flight but a great deal as well!!! Thank you!!!
Thanks for the kind words! Lucy will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed Aug. 25, 2025
Jade helped me find the best price for a late ordered ticket. He is so personable!! He is from ** which I find extremely interesting. He worked with me even after he left the office. I am please with his customer service. I recommend this company to help you find the best deals on flights even in a crunch.
We’re overjoyed to hear that Jade helped make your travel plans stress-free! Thank you for trusting ASAP Tickets. We’re here to provide the best possible service, and your feedback is truly appreciated.
Reviewed Aug. 19, 2025
What a nightmare!! Please read and heed all reviews with one (1) Star Rating. Long story short, our flight was Jan 26, 2025, from Dca with connecting flights via American Airlines (AA). Philippine Airlines Agent deleted our names in the manifest/system while rebooking our flight from Lax to Manila after AA cancelled our flight due to mechanical issue, so we were not allowed to board the plane, missing all our connecting flights and missing my parents' 64th Wedding Anniversary Celebration! :-{
PAL admitted their error and agreed to refund our tickets (for 2 pax) for $2,724. It took 4 months of harrowing phone calls and follow-ups from Feb 2, 2025 before PAL finally released the funds to ASAP. Unfortunately, PAL could not directly send the money back to us because we booked and paid our tickets through this horrible Travel Agent called ASAPtickets/ITN and it’s when the nightmare began.
It’s been 12 weeks (from May 31, 2025) since I filled out and submitted the Wire Transfer Refund Form required by ASAPTickets to release the refund already sent by Philippine Airlines (PAL) to ASAP Tickets on May 31, 2025. It’s August 18, 2025, and we have not seen a dime. I spent $3,185.26 ($2,724 for 2 tickets; $381.36 Travel Care Service; and $80 Token of Appreciation). But, ASAP is deducting some fees and the form I signed stated, my refund is only $2,459.66 instead of $2,724 that PAL released.
ASAP claimed they cannot credit to my original credit card because it’s been over a year since I booked my flight May 2024. Initially, we were told the transaction to credit our credit card kept failing and asked if the credit card was still active. Of course, my credit is very active! And the bank said, there is no reason why the refund kept failing. So we didn’t have a choice but to agree with the Wire Transfer not realizing there was a 4% charge and $30 ACH fee. Can you believe this!!! They are skimming $264.34! This is borderline Scam!! I get the $30 ACH fee but not the 4% fee. The customer service explained that it's for Credit Card fee. What credit card? They just claimed the credit card transaction kept failing and we’re doing Wire Transfer instead! Ugh! I didn’t have the strength anymore to keep fighting the amount. I’ll take the $2,459.66. :-(
It’s been a horrific and very frustrating experience with ASAP customer service. Oh, you will not work with just one dedicated agent, but multiple agents (so far I’ve had 13 Customer Service agents who replied to my incessant email and follow-up. They are: Pulsar, Kimber, Uma, Pinank, Iravat, Bhakati, Lashksman, Shikha, Madhavan, Rockmond, Tisha, Agabus, Kimber again, and Eshaan (today Aug18, 2025.) These are folks who work in different time zones than the US because they reply at night. Substandard Call Center overseas outsourced by ASAPtickets/ITN. And most are incompetent!! They will not address any specific questions you ask, but instead reply with inconsistent, conflicting information, or generic, non-sense and BS response that is a cut and paste from their manual or Q&A cheat sheet. This could be the training and instruction they get from ASAP management. Who knows!!
I see their business practice as Predatory. Their "stalling tactics" of holding the money for months or even a year (as I read from other complaints). Imagine holding thousand or millions of dollars of refund money from airlines for six months or a year earns interest or profits for ASAPtickets at the expense of us Consumers. Just saying.....
I have to also share, their Travel Care Service insurance is basically worthless. Our travel agent Richard was sooooo persistent and even made several adjustments to our ticket prices making us think we are saving money. Caution: Do Not Buy their insurance. It’s a total waste. Do not let them convince you otherwise. I should have stood my ground after I declined Richard’s offer multiple times, but he was very, very persuasive. My fault! I should have simply said No. I ended up buying another insurance with Travel Insurance.com for $125.32 only and it covered and protected whatever their Travel Care Service insurance and more! These agents are trained to manipulate and try scary tactics to convince you to buy their travel care insurance. Again, Predatory!!
I kept all the email and will use as supporting documents when I file a consumer complaint to https://www.consumeraffairs.com and https://bbb.org (Better Business Bureau) on the 16th WEEK from May 31st, which is the official date when the refund process began as acknowledged by Shikha on July 15th 2025 at 3:24 PM.
I will respect their company policy that was communicated to me by Shikha: “While we strive to process refunds as swiftly as possible the 8-16 week timeframe reflects the full industry-standard window due to coordination between multiple financial institution, ticketing systems, and original payment method”. The 16th week Deadline is Sept 20, 2025. After that, I will be filing a complaint or sue them. I have all the evidence to show them. All the conversations/email threads. I will also reach out to the Media i.e. ABC7’s On Your Side. It’s a consumer protection unit that investigates and resolves consumer complaints and problems. 1-877-777-NEWS.
I’m surprised there is no Class Action Lawsuit against ASAPTickets/ITN yet with all the complaints. Even Rick Steves, the best –selling travel writer and TV personality, posted similar refund complaint I experienced on ASAPtickets. Here’s the link for your reading pleasure: ** So they have been scamming consumers for years!!!
We’re truly sorry to hear that your experience with us did not meet your expectations. Your feedback is invaluable, and we want to make things right. Please email us at feedback@asaptickets.com with your assigned reference ID: 413255, along with your booking details, and our team will reach out to assist you as soon as possible. We appreciate your patience and the opportunity to improve your experience with us.
Reviewed Aug. 10, 2025
My agent was Emjay and she was amazing to work with. The process of getting the tickets took over 4 hours because ASAP had a computer glitch where it wouldn't recognize my street address and my city. Not Emjay's fault. She did everything imaginable to fix the problem and stayed with the whole time it took the IT department over 4 hours to fix the glitch. Nobody wants to take 4 hours to do a 10 minute job but Emjay worked really hard to make sure that I was happy. She just might be the best company rep I have ever dealt with.
Thanks for the kind words! Emjay will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed Aug. 6, 2025
Well, I am a returning customer, and incredibly happy to do so. My previous experience was OUTSTANDING, and the agent was Ross **. It was his exemplary service, assistance and diligence that brought me back this time. He IS a definite asset to the company, and if he is still there, I wish him well. Thank you, Ross. The ITN Confirmation Number that time was **, and the Airlines Confirmation Number was **, and the date was around Jan 4, 2023, with a Return date: of Feb 4, 2023. This time, Sat, Jul 26, 8:21 AM (11 days ago) was my first engagement with ASAP again, when I emailed a quotation request for the same / similar flight routine for myself. Well, shortly after the email, I received a call from Mia, and asked her if Ross was still there, she was not sure. But said if I wanted to collaborate with him again, she would try to find out and put me in touch with him. And almost insisted that I speak to Ross if she could connect me to him.
I was impressed with Mia's sincerity and respect for one of her colleagues Ross. I told Mia NO it will be fine for me to collaborate with you on this one. Now I am a difficult customer, with elevated expectations and want exactly what I want and ask for. I provided my details and information to Mia for her to process the best possible deal for me at the time in terms of Price, price & price - Dates - Times - Flights - One Stop short layover periods and SAFE Airline. For me Ethiopian Airlines was the preferred and best fit as I had previous good experiences with them (Really Good - even though they mislaid my luggage on the return flight? they and ASAP sorted it out very quickly and efficiently).
So, these experiences brought me back to ASAP even though I did research my Capital One Travel options due to exceptional deals and rewards I would receive, I decided ASAP was the way to go with Ethiopian Airlines. Mia corresponded with me and kept me well informed and provided me with several options and choices ito airlines and prices and baggage offers/restrictions and charges. She kept it all going even though I was working and was unable to deal with her all the time due to my own restrictions, hours, and business. So, on Tue, Aug 5, 5:51 PM (18 hours ago) I sent Mia a message and even though she was not actually at work she responded and told me she would be in touch with me as soon as she was at work in her office.
She did (as promised) and we, Mia and I got it all done - with her, Mia's excellent knowledge - Care and Consideration with absolute professionalism, me flight bookings were made, and confirmed as well as my Travel Care Service confirmation number is ** (which I think is a little bit expensive at USD 296.20) was all done with ease and without complication, payments were made by me. (Always difficult to pay, but nothing in life is free) I got a good deal and received the best price available to me at the time. Of course, if? there is a price drop I would like to know. (Ha ha here is to be wishing !!)
I have absolute peace of mind and faith in Mia and ASAP and Ethiopian Airlines (Great Service) to look after me in this regard till I return. So, because of my previous experience over two years ago, I have nothing but EXTREME praise for Ross and Mia and confirm that they are both outstanding ambassadors and assets to ASAP who offer and provide a great service that CAN BE trusted.
I would not hesitate to recommend ASAP TICKETS and Ross and Mia to anyone looking for an honest sincere business with impressive employees and exacting standards to Book flights through ASAP Tickets - with confidence and peace of mind. I now look forward to pleasant happy easy comfortable flight and safe return. Thank you so very much Mia, you are the best. Warm sincere regards to all. (Ross too)
Brian.
PS: Please do not send or include me and or my details in any marketing / promotions / specials or deals and no spam, via email or any other way. YOU/ASAP may contact me at any time as, if and when it should or may be necessary. Via email, SMS, or phone to make enquiries or follow up with me, in a personal specific and direct capacity. You're welcome, thank you for the great service and competent staff. August 6th, 2025 - 12:55am est. Mia be blessed.
Thank you for your great review! We're happy Ross gave you excellent service—he's a valued team member. Mia will do her best to connect you with Ross again for a smooth, personalized experience. We look forward to helping with your next trip. Thanks for choosing ASAP Tickets!
Reviewed July 29, 2025
We were able to book a flight from Los Angeles to Manila with a connecting flight to Palawan with Leviathan's assistance without any difficulty. His suggestions were very helpful in how we would be able to navigate to our destination. He is very courteous and very helpful with our queries. I would hire him if I was an employer looking for a good worker anytime.
Thank you for sharing your experience! We’re so happy that Leviathan was able to assist with your booking. Your satisfaction is our priority, and we can’t wait to work with you again on your next adventure.
Reviewed July 15, 2025
I had an outstanding experience with the customer care agent, Malder S. (**). From the moment I reached out via your website, he was very professional, quick to respond, and knowledgeable. He followed up on my chat and made the entire process very easy for me. Malder demonstrated a thorough understanding of his work, guiding me through the flight booking and securing the best deals payment-wise. Even when finalizing my flight, he stayed with me throughout the entire process. At one point, I thought he might be too good to be true because of his exceptional service!
He was extremely helpful, ensuring I received my e-ticket without any issues. I even checked the booking on the United platform to confirm everything was in order, and it was all properly done. Malder truly deserves recognition for his professionalism and dedication. I appreciate his efforts and want to thank him for making this experience smooth and hassle-free. He definitely went above and beyond!
We truly appreciate your kind words! Malder will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!
Reviewed July 5, 2025
Lincoln is my travel agent. Patient, understanding, caring. He is the only one now, that I will get my airline ticket from. Goes out of his way to accommodate his clients. Thank you, for hiring him and best employee ever. Hope all your employees are like him. What a great company.
We appreciate your feedback and are so happy that Lincoln helped you find the perfect flight! Your satisfaction is our success, and we can’t wait to assist you with your future travel needs.
Reviewed July 4, 2025
Omega did a great job of answering my questions. I went on the ASAP website to check out their reviews. I saw over 60,000 reviews with the average rank of 4.7 and that gave me the confidence to book my flight. I had specific flight departure and arrival times. Omega was able to find what I needed and at the price I wanted! I highly recommend ASAP to help anyone find and book your flight anywhere!
We’re so glad you had a positive experience with Omega! At ASAP Tickets, we pride ourselves on providing exceptional service, and we’re thrilled that our agent helped make your booking process smooth. Thank you for sharing!
Reviewed July 2, 2025
I am writing this to formally raise a complaint again Asap tickets regarding the mishandling of my booking and the unacceptable customer service I’ve received over the past several months. Miscommunication at Time of Booking: At the time of booking, I clearly informed your agent Renzo that I did not yet have my passport, and that my legal name might change based on Canadian government policy. Despite this, your agent assured me that a name change would be possible even after booking. This assurance was given without verifying with Qatar Airways, which was grossly negligent and misleading.
Delayed and Ineffective Support: When I reached out later to request the name change, Renzo asked for time to contact the airline. Since then, I have been repeatedly told by various agents (Blatos, Gunjan, Khuffra, Nezuko, Edevane) that someone will reach out within 24 hours. It has now been three months, and no one has taken initiative or followed up meaningfully. Inadequate Resolution Offered: I am now being advised to cancel and rebook my flight—a solution that would not be necessary had your agent provided accurate information from the start. This situation was created entirely due to your team’s false assurances and failure to act responsibly.
Refund of Travel Care Service: While I understand airline policies cannot be changed, I am requesting a full refund of the Travel Care Service that I paid for through ASAP Tickets. Given that I will not be flying due to your error, and that the Travel Care Service is under your direct control (not the airline’s), this refund is entirely justified. For this 3 months of going back and forth stress which I’m going through who is going to compensate for that it's you. I did not book ticket with Qatar airlines directly, I booked it through you ASAP tickets, you should be the one who to refund my entire money. This has been a frustrating and time-consuming experience. I am asking: A written acknowledgment of this complaint. A full refund of the Travel Care Service fee
We’re truly sorry to hear that your experience with us did not meet your expectations. Your feedback is invaluable, and we want to make things right. Please email us at feedback@asaptickets.com with your assigned reference ID: 402383, along with your booking details, and our team will reach out to assist you as soon as possible. We appreciate your patience and the opportunity to improve your experience with us.
Reviewed July 2, 2025
Cornelia is an exceptional customer service representative who consistently delivers great and wonderful service. Her graciousness and helpfulness are truly remarkable, always prioritizing the customer's needs above all else. She is a high-caliber employee with the capability to achieve much more and should absolutely be considered for a higher position. We look forward to continuing to work with her for all our travel needs.
Thanks for the kind words! Cornelia will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed June 27, 2025
Haruko is very helpful, polite and knowledgeable. Her explanation is very clear, she walked me through the process with ease. She is very patient and did not rush everything. I would highly recommend ASAP to all my friends and relatives for their air tickets needs. Thanks Haruko, till next time around.
Thanks for the kind words! Haruko will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed June 25, 2025
My travel consultant was Crepto, phone #888-692-5853. I had a very good experience with him. He was very pleasant and thorough, and very patient. He found me the best deal. I would recommend him to my friends. He willingly helped me with my booking every time I called him. He tried to accommodate me each time I called him. He got a lot of patience. He was available all the time I had to inquire about something. He is very professional. His attitude is exceptional.
Thank you for sharing your experience! We’re so happy that Crepto was able to assist with your booking. Your satisfaction is our priority, and we can’t wait to work with you again on your next adventure.
Reviewed June 25, 2025
We dealt with California, and she was outstanding, very patient, and really tried to give us the best possible deal. She spent a lot of time with us to explain everything. It is not easy to interact with people through the phone, without seeing the person. We are very impressed with her handling the encounter,
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable, and your support reassures us that we’re on the right path. Thank you for choosing ASAP Tickets!
Reviewed June 18, 2025
If you're looking for a travel experience that goes above and beyond, I highly recommend work with Grande A. at Asap Tickets. She is passionate about travel and dedicated to crafting the perfect itinerary. She took the time to understand my preferences, budget and travel style. Communication throughout the process was seamless. She is awesome and I will recommend her to my friends and family! Maraming Salamat!
Thanks for the kind words! Grande A will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed June 17, 2025
Barquel was very helpful in answering my concerns and was very accommodating in getting us through the process and getting the best results possible for our trip to the Philippines. Barquel was very friendly and very polite and very professional in her job. Please continue to do your great work and keep smiling.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Barquel delivered. Looking forward to helping you with your next trip!
Reviewed June 12, 2025
Abhay K with ASAP was the best agent you can ask for. He was super patient and polite. He was careful explaining everything I needed to know to make my reservation a success. Tipping is suggested but you can ONLY make suggested selections. I was unhappy because I wanted to tip Abhay with as much as site allowed but I didn't have it and was forced to give so little. I think that portion should be left open for customers to add tips. Thank you for a very fine agent. I will place future reservations with him.
We’re overjoyed to hear that Abhay K helped make your travel plans stress-free! Thank you for trusting ASAP Tickets. We’re here to provide the best possible service, and your feedback is truly appreciated.
Reviewed June 9, 2025
My air tickets to Rome were handled with care by Shankar, who took his time to look at different possibilities and departure cities (which took lots of time) but he found the perfect flight with a major airlines. We are happy and we look forward to our European adventure.! I would recommend ASAP to friends and family and would use them again!
Thank you for your stars! Your satisfaction is our top priority, and we’re delighted to know that you had a great experience. If there’s anything we can do to make your next trip even better, don’t hesitate to reach out. Safe travels!
Reviewed June 4, 2025
The excellent customer service rendered to me was remarkable. I will highly recommend your company to many of my fiends and love ones. And with efficient and prompt service provided by one of the most able staffs, I will surely do business again in the near future. Great Job!
Thank you for the great review! ASAP Tickets works hard to provide the best possible service, and we’re glad we were able to meet your expectations. Looking forward to assisting you again!
Reviewed May 30, 2025
A hearty kudos to the ASAP Tickets team for expeditiously processing my ticket at the most affordable rate. Special thanks to Shinda for facilitating this. It is a refreshing experience working with ASAP Tickets because they've got an incredible team! Hopefully, I am looking forward to do it again with such a fantastic team of professionals who take their job to heart. Once again, keep up with the excellent job.
Thanks for the kind words! Shinda will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed May 30, 2025
Worked with Anand for our travel, very good experience with him. He was very responsive and followed up with the best travel deals. He took great care and understood all of our requirements when booking the flights. Reflects well on the company as a whole. Will definitely be using ASAP Tickets for future flights and travel, thanks for a great experience.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Anand delivered. Looking forward to helping you with your next trip!
Reviewed May 28, 2025
Gael responded to all my concerns and needs. Did not leave me hanging when numerous times I inquired about lower prices twice and changed the dates. I received a round trip flight from Atl to Laos for $ 1300.00. Offered me helpful info on changes. Coming to the industry and was a pleasure to work with throughout.
Thank you for sharing your experience! We’re so happy that Gael was able to assist with your booking. Your satisfaction is our priority, and we can’t wait to work with you again on your next adventure.
Reviewed May 27, 2025
I called for assistance to ensure my next trip overseas meets all of my expectations. This process was much simpler than the hours I spent online trying to book the perfect flight myself. Thank you Grant for your professionalism and support. I will be likely to use this service again.
Thanks for the kind words! Grant will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed May 15, 2025
Glad that I called ASAP Tickets for my travel booking. It was a great experience and saved $$$ with their discounts. Bob is the associate I work with and provided decent and professional behaviour and sort out my plan. Initial thought was this site is not legitimate but the help of associate is changed my mind.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Bob delivered. Looking forward to helping you with your next trip!
Reviewed May 10, 2025
Chennai had been very helpful & diligent in her follow up to ensure that I get the best premium seats in China Airline for my mom & my aunt. I found her knowledgeable, skillful & professional in her craft. She has good sense of humor, conversant and optimistic. Will definitely recommended her to other friends!!!
We’re so glad you had a positive experience with Chennai ! At ASAP Tickets, we pride ourselves on providing exceptional service, and we’re thrilled that Chennai helped make your booking process smooth. Thank you for sharing!
Reviewed May 8, 2025
ASAP Tickets was very easy to deal with. Their agents are friendly and very knowledgeable and professional. I would recommend International Travel Network for your trip planning. The agent helped me choose the right route and kept the cost down. The upsell on travel insurance was informative and they did not pressure me as I had coverage through my credit card.
Thank you for your kind words! We’re happy to know that ASAP Tickets was able to deliver on our promise of excellent service. Can’t wait to assist you again soon!
Reviewed May 8, 2025
Ricardo was patient and offered me many flight options, many that I was previously unaware of. He was very thorough in searching all possible flight combinations. He was pleasant and easy to work with. I would definitely use him again. He never put me on endless hold like so many other companies.
Thanks for the kind words! Ricardo will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed May 7, 2025
There is no need to compare and compare and search other platforms for excellent prices on flights, hotels or rentals because ASAP Tickets offers all of it wrapped in a beautiful neat package with Amazing Reps that have Impeccable Customer Service, just like my Zamora (She is the Best of the Best). So stop wasting your time on other sites and start using ASAP Tickets for your next trip.
Thanks for the kind words! Zamora will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed May 7, 2025
Montgomery never called us back. Because of our NEGATIVE experience with her, we will NOT recommend ASAP to anyone. My wife and I decided to buy 2 more round trip tickets to the Philippines from EXPEDIA. Moving forward, we will continue to buy tickets with EXPEDIA. By the way, we even tried to contact Montgomery and she also never called us back.
We understand how frustrating this situation must be, and we are here to help. A reference ID 389241 has been assigned to your case, and our team is already reviewing the matter. Someone will be in touch with you shortly to assist. Thank you for your patience and for giving us the opportunity to make things right.
Reviewed May 7, 2025
The agent I got was great. Their name is "agape" and I will whole heartedly recommend them. They had great customer skills, and patience. Explaining every step, and all options. This is my first international flight in many years, and their assistance was crucial. Thanks.
We’re so glad you had a positive experience with Agape! At ASAP Tickets, we pride ourselves on providing exceptional service, and we’re thrilled that [Agent’s Name] helped make your booking process smooth. Thank you for sharing!
Reviewed April 30, 2025
Baltazar the travel agent, with ASAP Tickets was awesome, he was in contact with me through the whole process of scheduling my trip. They got me a flight that I would not have been able to find otherwise. I’m sure I will do business with this organization again in the future. Thanks! I appreciate everything.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Baltazar delivered. Looking forward to helping you with your next trip!
Reviewed April 23, 2025
Clarkson help me book my travels to Europe. He was very helpful. He found me the best route and deal they had. I enjoyed working with someone that knew what he was doing. I highly recommend Clarkson as your agent. I was surprised on how much I saved to Europe. Thank you again. I will most certainly use you again.
Thank you for the wonderful feedback! We’re thrilled to hear that Clarkson was able to help you with your booking. ASAP Tickets is committed to providing excellent service, and we’re so happy to have earned your trust.
Reviewed April 23, 2025
Rosewell was simply awesome. He made my booking so seamless. He was able to get a good deal for me and he followed up timely. With a staff like him on your team, I will recommend ASAP to any family and friend. Please keep this up Rosewell. Many thanks, Nicholas.
Thanks for the kind words! Rosewell will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed April 3, 2025
I would recommend all my friends and family to travel through ASAP. I have flown through them many, many times from the USA to the Philippines. I have traveled from the USA to China as well as Saudi Arabia and many, many times to Colombia. One good thing about ASAP is I have learned to trust them and their customer service reps do everything they can to get you the best for your price and best flight that they can get you.
Thank you for your kind words! We’re happy to know that ASAP Tickets was able to deliver on our promise of excellent service. Can’t wait to assist you again soon!
Reviewed April 2, 2025
I would like to thank Cagadas for the wonderful service he did in working with me for a couple of weeks while we kept checking different flights to Germany. He is very courteous and helpful and is quick to return phone calls. He continued to work with us even though we kept changing our mind about which airline.
Thank you for the glowing review! We’re delighted to know that Cagadas exceeded your expectations. We truly value your business, and we’re excited to help you again with your next trip!
Reviewed March 29, 2025
Coco was amazing and listened to my needs and wants when booking, she's the best. Will definitely book again and use her for my flights in the future, simply amazing personality and good listener... She had to really work with me because of my job and availability... Thank you again for everything Coco, can't wait to go on vacation to Philippines....
Thank you for sharing your experience! We’re so happy that Coco was able to assist with your booking. Your satisfaction is our priority, and we can’t wait to work with you again on your next adventure.
Reviewed March 24, 2025
I was truly impressed with the service provided by making a phone call - that is almost unheard of these days. The representative who helped me, Shakira, was very helpful and very professional. She was able to come up with a suitable flight (with a somewhat difficult request) within minutes. I will certainly use ASAP/ITN in the future.
We appreciate your feedback and are so happy that Shakira helped you find the perfect flight! Your satisfaction is our success, and we can’t wait to assist you with your future travel needs.
Reviewed March 22, 2025
Aquaflair is the customer service representative that help me in booking the 2 tickets LAX-MNL. She is very polite and customer oriented. I am happy for her extra effort in helping me. She is a good employee of your company.
We truly appreciate your kind words! Aquaflair will be so happy to hear that you had such a great experience with them. Thank you for choosing ASAP Tickets, and we look forward to assisting you in the future!
Reviewed March 20, 2025
It was a pleasure booking with Dreampass, through ASAP agency for the first time. The agent Mr. ** was very pleasant and knowledgeable. He was thorough in explaining the itinerary details. I am excited to fly with Turkish Airlines for the first time. I usually travel through Germany, France and other European countries, but not through Turkey. Once, it's a pleasure. Thank you.
Thank you for your fantastic feedback! We’re so glad that ASAP Tickets could meet your travel needs. We look forward to assisting with your future adventures!
Reviewed March 20, 2025
Albalia. At first, she seemed like the perfect person to help with my travel plans. She was warm, welcoming, and always had a smile on her face. I loved her friendly demeanor, and praised her for being so attentive to my needs. Albalia was quick to offer her assistance. She would listen carefully, ask the right questions, and ensure that everything was in place for a flawless journey.
But as time went on, something started to change. Albalia became increasingly impatient with me. Where she had once been kind and patient, now she seemed rushed and uninterested. The once warm smile was replaced with a forced, tired expression, and her responses were curt and dismissive. She no longer took the time to offer recommendations or follow up on bookings; instead, she left me hanging on the phone for more than an hour without let it me know was was going on. Whether it was burnout, a change in personal circumstances, or something else entirely, the transformation from kind travel agent to irritable, unhelpful employee was a sad turn. Albalia serves as a reminder that success in any job isn’t just about the work you do, but how you make people feel. Sometimes, losing sight of that can cost you everything.
Dear Vicente,
We sincerely regret that your recent experience was not up to the high standards we strive for. Your concerns have been noted, and we have already created a reference ID 378543 for your case. Our team will be reaching out shortly to assist you. We appreciate your patience and look forward to resolving this for you.
Reviewed March 10, 2025
I've used your site many times, and so far I have had no issues. I deal with a man named Stanley, he is awesome. He walks me through the entire purchase. I can count on him to get me the best prices. Stanley is awesome.
Thank you for the glowing review! We’re delighted to know that Stanley exceeded your expectations. We truly value your business, and we’re excited to help you again with your next trip!
Reviewed March 6, 2025
Refund for Norma Cross to Orlando Florida GBSI8P and Norma cross to Palm Beach Florida QQ9WXO. Any she explained the refund to me, I was upset because booking agent didn't tell me the truth. He said the protection plan I would get full refund and didn't mention cost for seating in Frontier and baggage, the agent that was handling my refunds was very help and put in for an investigation. She was very patient and a very good customer service person.
Thank you for sharing your experience with us! ASAP Tickets is here to provide an exceptional experience,and we are glad that our Customer Service agent was helpful!
Reviewed March 3, 2025
William was very accommodating and efficient. He treated us with great respect and took the time to listen to our needs when booking our tickets. We booked three airline tickets with him for different times and destinations, and he was great. Would recommend. ASAP Tickets is part of International Travel Network, major international consolidator for travel and related services.
Thanks for the kind words! William will be thrilled to know that you had such a positive experience. At ASAP Tickets, we strive for excellence, and your feedback is our motivation!
Reviewed March 3, 2025
We have had one or two previous good experiences with ASAP Tickets and used them again. However, this time was a disaster. We specifically wanted a Lufthansa airplane, not a codeshare for a United airplane. Despite their assurances, this is what we got and we do not plan to use ASAP Tickets again.
Your concerns are very important to us, and we are truly sorry that your experience was not satisfactory. We are committed to making improvements and ensuring a better experience for all our customers. Please email feedback@asaptickets.com with your reference ID: 374739 so we can look into this further and work toward a resolution. We appreciate your time and feedback.
Reviewed Feb. 25, 2025
Abdul is my travel agent... He was able to find me the best price at the the exact times and dates I needed on the airline I preferred. He saved me about 150!! I was always skeptical of travel agents thinking I could do the same thing but I will never book my own flights again after all the help, money and stress free time he saved me. I totally recommend this company.
We’re so glad you had a positive experience with Abdul! At ASAP Tickets, we pride ourselves on providing exceptional service, and we’re thrilled that Abdul helped make your booking process smooth. Thank you for sharing!
Reviewed Feb. 21, 2025
It was nice dealing with Agent Angad. He is very helpful and cooperative. Give me lots of of option. I wish him all success. Price is good and their service is very nice. Even after issue York they confirm my views. All staff is very helpful and prompt in replying my mails.
We appreciate you taking the time to leave such a thoughtful review! Our goal is to always offer top-notch service, and it’s wonderful to hear that Angad delivered. Looking forward to helping you with your next trip!
Reviewed Feb. 20, 2025
Very friendly customer service (excellent).She is very knowledgeable about this sale the ticket and customer need. Also helpful in other like how to manage the to do situation at glance is very good. During my purchase the ticket it's a pleasant conversation and everything done comfortably. No hesitation at all. I wish every time will get the service like this. Wishing all success.
Thank you for the great review! ASAP Tickets works hard to provide the best possible service, and we’re glad we were able to meet your expectations. Looking forward to assisting you again!
Reviewed Feb. 18, 2025
Mr ** provided me with an outstanding explanation based on his experience and observations. I was very pleased with his performance and professional attitude and approach to resolve all issues and question arose throughout the process. Thank you. Very kind and thoughtful in regards to the ticket purchased. I can’t thank you enough for your support and service.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Feb. 8, 2025
We had a great experience booking our plane tickets through ASAP. Wilfred was our agent, and he was a pleasure to deal with. He listened to our parameters and found us the perfect flight at a great price. He helped us book the tickets and seats as well. Highly recommend ASAP and Wilfred.
Thank you for sharing your great experience! We're thrilled to hear that Wilfred provided excellent service and found you the perfect flight at a great price. We appreciate your recommendation and look forward to assisting you again in the future.
Reviewed Jan. 23, 2025
I recently had the pleasure of interacting with ASAP customer service team, and I was blown away by their exceptional service! What impressed me most was their willingness to listen and understand my concerns. They provided personalized solutions and ensured that I was completely satisfied with the outcome. ASAP has truly set a high standard for customer service. Their team's dedication, empathy, and professionalism are a testament to the company's commitment to excellence.
Dear Customer, thank you for sharing your experience! We’re delighted to hear you enjoyed our service. We can’t wait to help you plan your next trip!
Reviewed Jan. 22, 2025
ASAP customer service (Durden) was very helpful. He was very accommodating. I just hope I got a good deal. I’m always leery of this websites so I hope I did not make a mistake. Hopefully, I am looking forward to the trip. My sister used ASAP before so I’m hoping that everything will turn out all right for me too.
Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.
Reviewed Jan. 9, 2025
The agent, Sydney, was professional, courteous and friendly. Very knowledgeable and helpful. All in all very good experience, the prices were fair and the agent tried very hard to find us the best flights and best tickets in our pricing range. We are very happy with the service we received and hope we will be happy with the service on our flights with Royal Air Maroc as well.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Reviewed Jan. 8, 2025
The gentleman that I have worked with is great. His name is BRAVO. You can really see that he cares about finding the best itinerary and the best pricing. Be prepared to block out a good 30-60 minutes and have your credit card ready. 1 of the flights I wanted, booked with someone else while I was deciding. Thanks, Bravo!
Reviewed Jan. 6, 2025
Air Canada canceled flights twice, refused to give money back. We bought through ASAP and they refused to help us, though we canceled through ASAP who had sold us the ticket. AC said we (6 of us ) had to go through ASAP. ASAP told us we were too late for the insurance to help us. ASAP has blocked our calls.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 361529
Please email this ID at feedback@asaptickets.com with more info about your reservation, and we will get in touch with you.
Reviewed Dec. 18, 2024
I recently used ASAP Tickets to shop out flights from Los Angeles to the Philippines and was helped by a lady named Neth. This woman went above and beyond to get me the best price on the dates I requested. I highly recommend this service! I highly appreciate the work Neth put into finding me the right booking. She saved me at least 500 usd.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Reviewed Dec. 16, 2024
Our agent, Czarina was absolutely wonderful! She diligently looked for flights that met our preferred dates and budget, and was so warm and enthusiastic. She was customer satisfaction focused the whole time, which was very comforting and reassuring and makes us want to work with her again in the future.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Dec. 5, 2024
Awesome help with urgent need for help flying to Australia. Flynn was a wonderful help and a great guide. Can’t say anything but 5 star review. I really appreciate all his help at this difficult time. God bless. Can’t say enough about how much he helped me and would definitely recommend this to friends and family.
We are happy that Flynn has provided you with such a wonderful experience.
Reviewed Dec. 2, 2024
Great service from Penapea girl from the Philippines. Had good service and friendly service and helpful service saving me over 10 k on my flight. Thank you so much. Will recommend to anyone who is looking for good people to help with your plane ticket. Also I listened to the girl and bought the extra flight insurance because you are correct. You never know what can happen and I would hate to be out thousands of dollars and not have anyone to be held accountable but myself so thanks for that and also all the extra deals you have are really helpful and kind people and not pushy at all. I mean people from the Philippines can make you feel a little overwhelmed with their requests for tips and you guys did no such thing, just sent a nice polite message asking if I would like to tip and even though I did not tip the highest amount your staff member still was super excited to receive it. It felt honest and genuine gratitude from her.
Penape is a wonderful person and also very helpful and also I like how she kept me up on little details and not just put me on hold and not even talk to me while I was waiting. Very patient, kind, helpful person. Makes me want to travel again just to see if she remember me. I think she will though. Basically it was the best service I have got for airline tickets in the past 13 years of my travel experience. Did not make me feel like a customer but like a family member or long time friend and I really appreciate that plus she made me realize how important it is to have travel insurance and not having it can cost you big time plus I live in New York and you never know what can happen to you or to your life plans.
Things can unexpectedly happen to you and you could be out thousands of dollars but for a couple of bucks more me and my flight trip is protected and it feels good not to have to worry about that type of stuff and also her English was very very good. I swear to god I thought I was speaking to an American college student. If she never told me she was a native born Philippines girl I would have never know so thank you for you guys being honest, reliable and just down to earth all around good people and thank you penapea for all your time and effort to meet my travel requirements and my travel experience the best in class.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Reviewed Nov. 25, 2024
Initially price given $1309/ person return then I found another famous website $1177 and finally ASAP Gave the price to $1182/- still only $5 more but as I already bought quite a few times from ASAP that’s why I let it go as their dealing is very friendly. My problem is why initially they offered 125 $ per person more. That’s the part didn’t like it unfortunately!! Money is not everything but it’s important too.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Reviewed Nov. 11, 2024
Hi. I really like booking my flight with ASAP TICKETS. I think ASAP TICKETS offers the best rates that are unbeatable. I have been their customer since last year. Their staff is highly professional and efficient. I will be looking forward to book my flight tickets in the future and be their regular customer. I will definitely refer it to my friends.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Reviewed Oct. 22, 2024
Ms ** is one exemplary customer service representative. She is a dedicated employee who really works hard for the sake of her customers. Travel schedules was made available and possible. I would like her to reach her goals in her life and to give her all the needed tools to pursue her career. It will make her company proud of her accomplishments and making it possible. Keep up the great job and stay safe.
Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.
Reviewed Oct. 21, 2024
I purchased a ticket ASAP travel agency, I was really happy with the professional manner the agent handled my issue. He was professional yet passionate and patient. He responded to all my questions and trust me I had lots of them, but he never lost his cool. I made several changes still he didn't flinch. I'll definitely recommend you guys to all my friends and family.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Reviewed Oct. 18, 2024
The gal that helped me her name was Lucette. She was very knowledgeable, soft-spoken, kind, considerate, understanding, and extremely patient. Not once did her voice raise or her demeanor change in a negative manner. Due to the recent hurricanes and tornadoes down south we had a last-minute quick change for my son‘s planned beach wedding in the state of Florida to the state of Colorado where he actually resides in less than 1 week. I live in Indiana… Lucette was a real treasure a real treasure and such a sweet soul. I would highly recommend anyone to use this company and ask for Lucette. She’ll give you the best deal out there.. Her direct number is **. Thank you Lucette for all your help in helping me get to my son’s wedding in time. God Bless.
Shawna B
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Oct. 7, 2024
For past several years whenever I had plans to travel I have reached out to Ryder at the ASAP. He has always made my journey easier by finding a right flight and reasonable price. He has always been very helpful and resourceful. I would recommend this company to my friends and family.
We are glad Ryder has helped you with your trip and the services provided are appreciated.
Reviewed Oct. 2, 2024
Dolores is the best because she went above and beyond to secure us the least expensive tickets for our travel. She was very accommodating and patient in attending to our needs and requests. This is our first time with ASAP Tickets and were afraid to buy our tickets but because she was very thorough in the process she earned our thrust.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Sept. 30, 2024
It was so easy to talk to Jomarie. He was patient with me and he was very thorough. I feel confident with doing business with ASAP Tickets. And since I was in a tight budget, it was an easy process to split my bill among 2 cards and Affirm. I will definitely buy my international tickets for my vacation next year again.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Sept. 24, 2024
My name is Dan **. I took a flight to Oklahoma. It was horrible. Someone was able to get a device on your plane. It almost drove me crazy. I had this issue before that's what I was going to Oklahoma then I think they could do this on the airplane but they did. The person responsible for this is Crystal Marie **. I was trying to get to the FBI it did not happen. I was drugged and I literally fell off the airplane and had to be taken to the hospital. Got out of the hospital turnaround and came directly home. Horrible horrible trip.
Thank you for the 5 star review. We are very sorry to hear about your frightening experience, Dan. This sounds incredibly serious and your safety is our number one priority. If you require any assistance in dealing with this situation or any other support, please contact our customer support team directly at customerservice@asaptickets.com.
Reviewed Sept. 19, 2024
Excellent in one word. He was caring considerate knowledgeable. Extreme patient understanding the need of the situation and helped me immensely getting a fair price with minimum discomfort. He is an asset to your establishment. I have recommended him to our friend circle and I do hope with his hard work and sincerity this employee reaches his goals in life. Wish him from the bottom of my heart.
We put in the work to keep you and all of our clients happy. We hope to see you again!
Reviewed Sept. 11, 2024
Offer a fast service. Meeting clients with the most available time and vast knowledge on. Wider scope of letting customers be in. Maintain honest and legal way of issuing tickets... So far in a quick decisions gives hope for clients. Just improve clear communication to customers. Trust and honest service for a long term work and affiliates....
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Sept. 3, 2024
Initially when I booked my ticket, I had indicated clearly both the departure and return dates. But two days to my travel the agent discovered that the return date was wrong. So, we proceeded to correct it but at my cost of $ 100, which I felt was unfair to pay for the mistake made by the agent. Actually, initially the ticket was $400 cheaper before the confusion.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 333607
Thank you in advance.
Reviewed Aug. 30, 2024
I want to thank Dominc S. for his great service. He found an unbeatable flight ticket from Edmonton to South Africa, with a very short notice. He is very polite, calm, responsible and professional, and he comes with the best options price wise and short layoff wise. He is in my contact list for any future flight ticket request. Regards.
Thank you for your kind words! We are delighted to hear that Dominic S. provided you with excellent service and found the perfect flight for you. We will be sure to pass on your appreciation to him.
Reviewed Aug. 19, 2024
I was pleased with Lancelot who helped me. He was the person that informed me that I could get a bundle deal which I had no knowledge of. He made arrangements that were suitable for my travel and booked my hotel which is nice with the amenities that I needed. Thank you so much..
We are grateful to have Lancelot in our team ,thank you for such nice words.
Reviewed Aug. 18, 2024
I've flown ASAP tickets for a few years now going overseas, I've tried different airlines and have had many different experiences.. One thing consistent is the quality of the agents, their care and personable manner helps and feels like someone is really in your corner ... The ability to use Affirm to finance a ticket as opposed to using your own credit card is a definite plus ... It's a great company so far!!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Aug. 4, 2024
The representative that was assisting us was very efficient in helping us find the flights for our very complicated dates for travel. Thank you for the help. We appreciated your great service.
Terry and Glen
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Aug. 1, 2024
The customer agent, Banner, was the most helpful, courteous, friendly, professional, knowledgeable, efficient and provided the most exceptional customer service. He made my experience with ASAP Tickets worthwhile and will definitely have Banner book all my family, relatives, friends airfare arrangement. Million thanks Banner for your superb service. With sincere thanks, Mercedes.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed July 31, 2024
I’ve been a customer of ASAP for awhile now & I commend all their agents, specially the Filipinos! They are very professional, very courteous and knowledgeable. Speaking to them makes it easy to purchase flights anywhere. I specifically speak highly of Ashanti from the Cebu call center, he is awesome. And also may I add Xerxes from their customer service, she helped me a lot too.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Reviewed July 31, 2024
Your customer service rep/agent, Vision, is very good at hearing my request, asking the right questions, finding the right content, working to locate the best prize. All around a perfect experience. This is the second time that he has provided me service and I will always ask for him by name now because he’s just consistently giving good right service.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed July 23, 2024
Urdin has been very accommodating and helpful to give the best value for my money. This is the 4th ticket that I purchased through him this year. He provided us with a number of options based on our requirements. He would follow up on a timely manner and keep us on our toes.
Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated.
Reviewed July 22, 2024
Very, very professional. I can't say enough about how well I was treated by the staff!!! I pray all goes well with our trip because, I will be planning my future trip with you! I am truly grateful for all of your help. Thank you and all the best to you!
Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team members. Thank you for choosing us, and we look forward to serving you again.
Reviewed July 9, 2024
Quick, courteous, knowledgeable service with a person to talk to! Excellent flight prices and options presented and explained to you! A must site to check when doing your price, date & time flight travel comparisons. This was a deal breaker for me to visit my daughter on short notice. Thank you! I will use again and I have already recommended this site to my friends & family.
We are happy when our customers are satisfied,Thank you.
Reviewed July 9, 2024
John was magnificently helpful ASAP. Great job, thanks. Nice to stay connected with ASAP since 2020 when ** was my contact Agent. ** is a great Representative of your company. John is doing awesomely well. Looking forward to an extraordinary working business working relationship. Keep on the great work as an attraction of what is best.
Thank you for your kind words and feedback regarding John's exceptional assistance at ASAP Tickets! We appreciate hearing about your positive experience and are thrilled to know that John's dedication and professionalism were remarkable. It's wonderful to hear that you are a valued customer since 2020 and we are grateful for your continued trust in ASAP Tickets.
Reviewed July 9, 2024
You always deliver and ensure you get the best deals and policies that keep your customers in mind. My trip to Nigeria in April 2024 was well arranged, and I got it at a good price, and the US was Awesome as the airlines didn't allow me on the dates I wanted, but you got it, thanks to your excellent service. Awesome service, customer care, passionate staff and best of all....good deals.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Reviewed June 27, 2024
Mikay helps me change my reservation. However, I was wondering why she upgrade my e-ticket insurance coverage. I called her to change my reservation to make my fare lower and to improve the itinerary. Everything is great, however, when it comes to e-ticket insurance, she asked me to tick the 2nd one which was more expensive than the first column, Is there a way to change the amount of insurance for my e-ticket. I feel like I was forced to change the coverage just because I change my reservation. Thank you so much.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 318483
Please email this ID at feedback@asaptickets.com with more info about your reservation, and we will get in touch with you.
Reviewed June 18, 2024
My agent J ** was very knowledgeable and very courteous and patient with me as I was purchasing 4 flights. And new born lap child. I also needed information and confirmation of active duty military getting 2 free checked bags and 1 free carryon with a personal bag while flying Frontier Airlines. I was very happy to use ASAP tickets.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Reviewed June 13, 2024
Could not wait to book our flights with Ismail at ASAP Tickets! Prices were great. The add-on expenses added up, but those were my options for lost baggage & trip insurance. Ismail was so charming, informative and knowledgeable and made it so easy to book my flights. The next time I travel it will be Ismail that I call! Thanks, my friend!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed June 10, 2024
She was very quick in responding to my queries; she was very patient when I had to put her on hold to verify my info - did clear explanation of issues and the questions i asked - very patient in getting us lower fares than last year - and a lot more of things she said which made us very comfortable with her - including a very polite voice and attitude. ASAP is very lucky to have her as agent.
Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.
Reviewed June 10, 2024
I should be given a huge discount because of the poor performance I had with Boomer. I paid for airline tickets for myself, my girlfriend and her son to travel to Brazil. We received the needed travel itinerary to travel to Brazil together with me returning sooner than them. My Delta App confirmed that my flights were booked properly but not my Gf or her son. Only a one connection was visible on their Delta profile. Boomer told me incorrectly that it was Deltas fault for canceling the flights for them after assuring me that everything was fine. I had to make multiple calls all night last night until 3am to get it fixed between 5 delta agents and another asap agent beside Boomer. The flights were overbooked and an alternate return trip had to planned and Boomer had the audacity to ask me to pay for a fare difference.
I had tipped Boomer 80 dollars on the initial purchase because I thought he did a good job but in fact my trip was almost ruined had I trusted the emails I was receiving that my flights were booked and ticketed. I would never recommend ASAP to anyone after this year experience. Asking the customer to tip when they may not even get the tickets and flights that were paid for is a total and Complete Joke. I have been the car sales business for 23 years and I would lose every customer if they had this experience. Trusting someone with their free time and money should not be taken so lightly.
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 313939
Thank you in advance.
Reviewed June 5, 2024
My experience with Vancyck has been wonderful so far. He is very respectful and provided a very good costumer service so far. Please congratulate him for a job well done. I will be considering booking my future travels just with him again and I will make sure to refer him to friends and family. You gained a new & other future clients because of him.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Reviewed May 30, 2024
Elon super helpful and trying to arrange our business/vacation trips to Thailand from CA going smooth. Especially I have French Bulldog breed which wasn't easy. We have been dealing with connecting flight that won't accepted pet. I am definitely recommended him to anyone who wants to travel with Pets to him...Thanks again...We truly appreciated all the patience
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed May 30, 2024
Well let me tell you a little something about your less than punctual email. I called last night, after receiving a message from United Airlines that my flight had been delayed for 2 1/2 hours, and tried to get your agent to redirect my flight plan so that I would make it to my destination. After arguing with your agent for 30 minutes about my flight being delayed because he said it wasn’t delayed, he finally said he would call me back on options for other flights. No return call or message at all. I still haven’t heard from anyone from your business. I had to call United myself and get them to redirect my flight for today.
Dear James,
Thank you for contacting us.It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:312171
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed May 15, 2024
I called them because I was stressed out trying to find the best flight with little layover. I spoke to Wade. He was great! Very helpful and had a flight within minutes. I had to call back and he answered the phone and he was just as wonderful the second time. I haven't been on the trip yet but the first part of getting there is the booking. I would recommend them for the ease and convenience. Thank you ASAP!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed May 14, 2024
You guys are not bad at all, but the airline, On my Boarding pass said 3 pm from Denver to New York, So I could not be at the airport from 5pm to the next day 3pm? So I went and got me a hotel, But to my greatest surprise I got a Email around 4am telling me that my flight is Boarding at 3am for which I ran out of the hotel at 5 am to the airport, After standing at the Customers' service for one hr, only to hear that my flight 3pm.
Many thanks for 5-star rating.We will take everything into consideration !We hope you had a pleasant flight in spite of it.
Reviewed May 13, 2024
We had to make tickets fast and keep the cost down. I am immigrating my mother to the USA, but I have to travel there to pick her up. Mona was so professional in helping us get my flight arranged with little time to spare. She also helped me book my flight so that my mom will be on the return flight with me. Otherwise, she would be too afraid to fly alone. Again Mona was a stranger until this flight, now we consider her to be a real friend. Great job!
We are happy to hear such words about Mona,Thank you.
Reviewed May 13, 2024
I contacted ASAP tickets to book a flight from Orlando to New Delhi India. The agent helped all the way to check the flights schedule. Find the best route and very economical. We are very happy with the service and looking forward to utilized their services in the near future.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed May 10, 2024
KINGHORN. EXCELLent service, really kept on top of flight fares. I finally booked and he never acted like it was his JOB. Highly recommended. Never had a travel agent but have one now highly rated by BBB made me at ease as had previously been railroaded by another site. THANKS
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Reviewed May 7, 2024
The lady that helped me was fantastic and yes I would recommend ASAP to anyone looking to travel to Asia. I will never go to a travel agency again. The only thing I don't like is the add ons and it took over an hour. I recommend calling between 2am and 5am Eastern Time in the USA.
We are really glad to hear such a good review coming from our customers. Thank You.
Reviewed May 7, 2024
Been on all airline sites I think. This is the best for me. Very easy to work with and want it right. Told me my tip was too big. Never heard that in my lifetime! Looks like they will match or beat your best fare. Will use again soon.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed May 2, 2024
I was just looking to see what the rates were but as it turns out ASAP tickets were indicating that the end of the season was spitting out some great deals and they found them for me and my customer service agent, Makini was incredible! She went up and above and out of her way to make sure that the deal that was in front of me was very doable even though it was getting close to the expiration date. I was able to secure the deal with a round trip ticket to the Philippines from the USA. I couldn't believe how affordable it was!
ASAP tickets, if you ever fire Makini from her job, I would hunt her down and buy tickets from that company! Seriously, all kidding aside ASAP tickets has a great customer service person in Makini and ASAP tickets I thank you for this opportunity and I am definitely referring your company to friends and family, and yes I will return!
We are glad that our agent Makini was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed April 29, 2024
I had good experiences using ASAP and loved the customer service but this time was different unfortunately. No longer interested in using them. I recently inquired about flights, found an option, paid 2x, got the itinerary and thought I was good to go so I went ahead and booked my lodging. Next day, the rep says the flight was already booked by someone else and my United confirmation number no longer linked to my app so instead of progressing to a point of completion, we went completely backwards. I hope they at least keep their word and refund my money. So disappointing because before they did provide great service and good flight options on my international trips.
Thank you for providing this information,and we are sorry that you had an unpleasant experience with us this time.Your complaint is assigned a special ID: 304803
Please feel free to email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.

Reviewed April 26, 2024
Fantastic service in every way. The staff was friendly and helpful, and they went above and beyond to ensure that I had a great experience. Excellent service which was unexpected. I would always try to visit to contact them again.
We're thrilled to hear that you had a fantastic experience with our service! Providing friendly and helpful assistance is our top priority, and we're delighted that we could exceed your expectations.
Reviewed April 24, 2024
Ivan was assisted me on looking for my round trip ticket to WA… He was polite and I am grateful for his help. He was very good on looking my time and price range. ASAP is a place to book for flights.. I tried looking for flights that fits to my time frame but having a difficulty then I decided to and it was Ivan responded. Great job!
Thank you for sharing your experience with Ivan! We're glad to hear that he provided polite and helpful assistance in finding your round-trip ticket.
Reviewed April 24, 2024
When plans suddenly changed,,\ and my husband and I BOTH needed last minute tickets..Joel did his utmost to figure it all out and get us to Athens within an hour of each other! Shockingly wonderful customer service! Will definitely contact him again for our future travels. Thanks again so much Joel!! Recommending to All friends and Family.
Thank you for sharing your experience with Joel! We're delighted to hear that he provided outstanding customer service, especially during a last-minute change of plans.
Reviewed April 24, 2024
Medo was very responsive to our needs. Knowing that we don't like huge layovers, he looked for flights that met our needs. We have dealt with Medo in the past and we were very happy with the flights he was able to get us. On the phone with Medo he is very actively trying to learn about what we need and want so with him doing that we feel comfortable coming back to have him find tickets again.
Thank you for sharing your positive experience with Medo! We're thrilled to hear that he provided responsive and personalized service to meet your needs.
Reviewed April 24, 2024
Traveling to Jinja, Uganda On a missions trip. Milan at ASAP was really helpful And he had so much patience With me. He was so calm and I was very glad that he had patience With me. I would recommend ASAP to all my friends because they are very efficient.
Thank you for sharing your experience! We're glad to hear that Milan provided helpful and patient assistance for your mission trip to Jinja, Uganda.
Reviewed April 17, 2024
Krisanta, the ASAP agent in Cebu, was such a pleasure to work with - so attentive, friendly, professional and thorough. She really made the purchase of our tickets from Halifax Canada to Cebu Philippines effortless when I have previously not had such positive experiences with travel agents. Truly, such a great experience with her, thank you!
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Reviewed April 16, 2024
The agent is very well accommodating, friendly and very helpful. He see to it that all the queries and concerns are well addressed. As a first time ASAP customer, I’m very satisfied of his services. Thank you so much sir Idaho! I’ll soon might be booking again with you. Thank you!
Thank you for the kind words! We're thrilled you had a great experience with Idaho. Looking forward to assisting you again soon!
Reviewed April 5, 2024
3. They are ready to assist you at any time.
4. Good deals and the best prices on the market.
5. Very easy to contact them by messages or phone.
I am very satisfied with their service since a few years ago. Surely recommended ASAP tickets for your next trips, you won't regret to deal with that professional team.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed March 20, 2024
My agent Spencer went above and beyond. Asap was definitely cheaper than going through an airline and cheaper than any travel website. My niece actually works for an airline and asap was significantly lower in cost than what she could get. The process was extremely easy and it was such a pleasure to speak to a live person that actually did everything for you, including ordering wheelchair assistance for me. I have and will continue to recommend asap and I will definitely be using asap for all my travel needs. My agent Spencer gave me his number and direct email. He was/is amazing.
We are happy our agent Spencer did such a great job for you.Thank you for your review.
Reviewed March 13, 2024
I was very pleased with this service. Both Nefertari and Corvo helped me get a great schedule including one nonstop flight. They were patient with all the date changes I had to make to accommodate my family. And they got me good prices as well! Very attentive and courteous and helpful! I will definitely use ASAP in the future.
Dear Customer, thank you for your feedback. We'll let Nefertari and Corvo know that they are highly appreciated.Thank You.
Reviewed March 13, 2024
I had great service. Very polite, kind and patient. I would recommend to many others. I also save money compare to doing it myself. I also had choices when it came to the time and days that was available. I will be recommending to others. Thanks for the service Asap Tickets.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed March 12, 2024
Absolutely I would recommend everyone I know. The representative I had was amazing. I would hire 100 of him. I look forward to my next trip. I will call and ask for him. He was kind warm friendly and most of all he was extremely patient and I really appreciate that.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed March 12, 2024
Acheron was patient, listen and knows her services. She provided me with the most-cost-affective tickets. She also explained the importance of the insurance available. I opted to get the baggage coverage. I will definitely recommend ASAP Tickets. In my other adventures and travels in other countries and continents Asap will be my first option in getting my ticket.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Reviewed March 11, 2024
Yebisu helped me all throughout the booking. He very professional and polite to his customer. He will not end the call until you will not get what you’re looking for. It was fantastic and I enjoyed the conversation. It was an excellent service. What I like the most with him, is that he will give you update all the time. Yebisu cares more about his customer’s feeling. He is very considerate and confident to give you answer. Thank you for the great and quality service I had experienced with ASAP tickets.
Dear Customer, thank you for your feedback. We'll let Yebisu know that he is highly appreciated.Thank You.
Reviewed March 11, 2024
Yesterday I booked a ticket for my daughter (11 years old) (unaccompanied minor), she will fly alone to Italy, I paid it, the agent said everything was fine. After a couple of hours, He called me back for an issue with my daughter's ticket. I had to pay more money and change the return date. I did it. Now I have to call the airline to fill out the document for her (I knew it because i's not the first time that she travels alone) hoping that everything is fine. This is my experience. Thanks.
Dear Tania ,
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.Your complaint is assigned a special ID:295931
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed March 6, 2024
Tangol the agent was very helpful in assisting in my flight plan and he is very friendly and accommodating. He was able to explain to me my flight details and he was able to find me a plan that fits my budget. Thank you for agents like Tangol. It made my trip plan easy and no stress at all.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Feb. 29, 2024
Services was great and fast, very comfortable. Thank you so much, I did recommend to all my friends, the person was in the phone was very smart and helpful, really I appreciate it, again thank you so much, service was great and fast, hope all the service with all customers same like that.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Reviewed Feb. 28, 2024
This was my first experience organizing an international trip by myself, and was very nervous about it. From the moment I was connected with Mahesh, he made my experience positive and enjoyable. He took his time, listened, and found me the exact flights that I needed in the price range I could afford. I can’t say enough about how wonderful it was to work with someone who acted like they really cared. I will most definitely use ITN for any future flights and will look forward to working with Mahesh again. I couldn’t be more excited for my upcoming flight! Thank you Mahesh and ITN for making my experience a positive one.
We express our gratitude for your favorable feedback. Your positive comments are highly appreciated, and we value the time you took to share your satisfaction with our services. Your encouragement serves as a motivating factor for our team, and we remain committed to delivering excellence in all aspects of our service. Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations.
Reviewed Feb. 26, 2024
Hey, Tickets is the best, Service I ever had. They work hard to accommodate your flights with the lowest prices, and for the agent Roy I wouldn’t take no one else to handle my flight tickets but him. You’re the best, my brother ASAP Tickets, you receive five stars and two thumbs up.
Dear Lenard, Your kind words inspire us to continue delivering exceptional service. We can't wait to assist you in planning your next adventure!
Reviewed Feb. 23, 2024
Inazawa was very patient with me, very polite, easy to work with, personable, tried everything he can to accommodate my needs. It was a pleasure talking to him and enjoyed his stories and recommendations to visit since it my first time ever going to PI. If everything work out with my travel will go with AsapTravels again. This is the first time I’m going to the Philippines in over 45 years. Thank you.
Thank you for sharing your positive experience with Inazawa! We're delighted to hear that he provided you with excellent service and went above and beyond to accommodate your needs. Providing personalized assistance and making your travel experience enjoyable is a top priority for us at ASAP Tickets. We're thrilled that Inazawa was patient, polite, and personable, and that you enjoyed his stories and recommendations for your trip to the Philippines.
Reviewed Feb. 22, 2024
The ASAP agent scanned dates and prices on his end while I looked up prices on my end. The price of my ticket was $400 less than fares with longer layovers. Agent was helpful and diligent. So far good experience. I also purchased the ability to change reservations if I need to change plans. So I am happy so far.
We are pleased to hear that you had a positive experience with the agent and that you were able to find a ticket at a favourable price with convenient travel arrangements. It's great that our agent was helpful and diligent in assisting you with your booking. In addition, purchasing the ability to change reservations provides added flexibility and peace of mind for your travel plans.
Reviewed Feb. 21, 2024
I am very happy with the business provided by ASAP. The agent worked with me for 2 days and find a ticket which is fully matching my expectation. Agent which worked with me is very knowledgeable, polite and trustful. I recommend my friends, if they will need tickets in the future, to call ASAP.
We are happy our agent did such a great job for you.Thank you for your review.
Reviewed Feb. 20, 2024
Bliss is very helpful & informative in helping me book the flight, I definitely recommend her to my relatives and friends. In a scale of one to ten and ten is the highest, I will give her a ten for her effort. Plus she gave a good deal on flight, On my next flight for sure I will contact her again.
We are happy our agent Bliss did such a great job for you.Thank you for your review.
Reviewed Feb. 15, 2024
The all inclusive is not actually all inclusive. The all inclusive was not all inclusive, the agents talk people into buying it and then you discover the all inclusive is not what it seems like. I wish I did not buy it. If at all I ever buy ticket here again I won’t buy the all inclusive. It is a waste of people’s hard earned money. The agent was nice and pleasant though.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:291225
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed Feb. 10, 2024
Very great customer service by Sehej at ASAP. Knows the product and recommended all. Will definitely recommend to friends and family. I actually already did. I have always used them for my trips outside the country but I am going to start using them for local trips too. They have always be on top of the game.
Thank you for your feedback. We are happy that Sehej is part of our team and provided you with such a good experience.
Reviewed Feb. 5, 2024
I was having a hard time finding cheap airfare to go to Oregon. The only tickets I could find were almost $1000 for two tickets! I called ASAP Tickets and they delivered! $580! I’m rounding up a little lol but I appreciate everything they did, thank you. If I ever need tickets again, I will definitely call ASAP Tickets! I would advise anybody use them.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Reviewed Jan. 30, 2024
My agent, Lilibeth worked hard to earn my business, was polite, pleasant and professional. I will recommend her and ITN to my family and friends and will surely do business with her again. Her no pressure sales approach resulted in my buying travel insurance, which I have never done in the last 30 years of flying. She is good. Hang on to this one. Cheers. By the way your advertising works. You have a new and happy customer.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Jan. 30, 2024
Miranda was very patient and very helpful with what I needed for me and my family's trip. We searched for flights for nearly 2 days just so I could get what I wanted. Miranda went above and beyond! I will definitely go back to Miranda when I'm looking for flight tickets.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Miranda would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Jan. 29, 2024
Sultan (AT Executive) helped me to suggest multiple options for my immediate personal travel to India, just for next day itself. I believe I got a good deal compared to quick online searches I did myself while getting the ticket booked. This was the third time I got tickets booked from them.
Rishi, Thank you for sharing your positive experience! We're delighted that Sultan could assist you promptly with multiple options for your last-minute travel to India. We appreciate your loyalty and look forward to assisting you in the future!
Reviewed Jan. 24, 2024
I had the best agent Basem. He listened to what I needed and made the experience less stressful for me. I will highly recommend ASAP Tickets. I got the flight booked and we're heading to Las Vegas for competitions and I am so glad for all the help asap tickets gave me. Thanks. Theresa.
Thank you for the great review! We wish you safe travels.
Reviewed Jan. 22, 2024
I was getting frustrated trying to find tickets myself and I just happened upon ASAP and got a personal call. That was great! I always prefer talking to a person. Brennan was super friendly and very helpful. He found nonstop tickets at a reasonable price. I highly recommend him and ASAP. I hope our vacation goes as smooth as this!
Dear Carole, we're delighted that you found us at the right time. Providing a personal touch with a call is part of our commitment to excellent service. We're glad Brennan could assist you with nonstop tickets at a reasonable price. Your recommendation is appreciated, and we hope your vacation goes as smoothly as your booking experience.
Reviewed Jan. 22, 2024
Everything seemed to be great!!!! And appreciated all the help. Cliff was awesome. I will use this again in the future for more trips. Worked out exactly how we wanted. Thank you for getting all this done for our short notice trip. We are already looking for the next trip on March.
Dear Marisa, thank you for sharing your positive experience! We're thrilled to hear that everything worked out exactly as you wanted, and Cliff was awesome in assisting you. Providing great service and meeting your expectations is our goal.
Reviewed Jan. 22, 2024
We have used this service four or more times in the past and found it consistent and worthy of my trust. Fernando has been my agent the last few times and has been a pleasure to work with. He makes the trip affordable. He has gone out of his way to provide me with a service that I trust and removes the stress of doing it myself. I travel overseas and will always be looking for Fernando's help.
Dear Robert, we appreciate your loyalty and are delighted to hear that you've found our service consistent and worthy of your trust over multiple occasions.
It's fantastic to know that Fernando has been a pleasure to work with and has made your trips affordable while providing a stress-free experience. We're grateful for your kind words and look forward to assisting you with your future travel plans.
Reviewed Jan. 17, 2024
The agent is very professional and respectful. The good thing about also is we speak the same dialect. She really knows her stuff and she got a lot of patience. I would recommend ASAP tickets to my friends and also I would definitely check it back in the near future.
Dear Alain, thank your for sharing your experience, your agent would be pleased to hear your kind words!
Reviewed Jan. 15, 2024
Our travel agent, North, was very knowledgeable and patient. We presented a very complex travel plan which North, expertly displayed his skills. He provided us precise travel information and ensured that our needs were met and he worked diligently to provide exceptional service. I would definitely recommend all my friends to book through your agency.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 15, 2024
Thank you ASAP Tickets and Prismo /personal agent/ for excellent and fast help to find us airline tickets and travel plans for "normal" price. Thank you for advices, the information and tips as well. Looking forward for next coop. I would like to highly recommended your services to everyone who is trying to find airline tickets for budget suitable prices.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Jan. 11, 2024
Pizarro was real nice and polite, understanding and wiling to help with any problem during the process. I had problems with my credit card and he was so nice on helping guideing me, we need more people like him. So happy I got him to help me with my fly tickets. Thank you.
Your agent Pizarro would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Jan. 11, 2024
Bourn is helpful, friendly and efficient, who accommodated my itinerary changes multiple times with flexibility. He manages to find the optimal routes with less transfers and layover time. His quotes are competitive compared to other travel agents. He responded my requests timely and accurately. I recommend him to everyone.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 9, 2024
Kazuki did an amazing job. Attentive to my travel wishes and secured the best deal - I am thrilled with the service. He even stayed late to complete the transaction and followed up the next day. Kazuki will be my go to travel agent for future travel. He deserves a 10 star review!!!
We are glad that our agent Kazuki was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 5, 2024
Excellent Customer Service Skills. Courteous and Kind and Patient. He was relentless trying to find The best deal. Guided and helped With completing forms. I would recommend Your services for any I know need travel Arrangements. You are Truly Blessed to Have Horace for an employee. You sense his willingness and sincerity.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Reviewed Jan. 5, 2024
Just want to say that Lalari, work very, very hard getting me the cheapest flight she could find to help me make it to my aunt's funeral. It was during the time of the first when everyone is returning home so all the flights were really, really expensive. Even though there was a seven hour layover in Washington DC I appreciate all the time she spent helping to resolve and get me settled to get to my aunt's funeral. Thank you Lakari, for all your help.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 2, 2024
Process was easy and smooth. Ticket Representative, Pinar was professional and friendly. Awesome experience. I will recommend Ticket Sale Representative to friends and family in the future. I look forward to working with the Travel agency next time. Thanks in advance and look forward to a speedy service next time.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Reviewed Dec. 21, 2023
I was hunting last minute flights home for Christmas to see the grandkids. Kayak popped up ASAP as an option and poor Spark was stuck with me (wallet stolen, too much flexibility [kind of], refuse to fly certain airlines). He found my tix almost 250 less than I found as well as I got an extra day to visit. I will NO LONGER be racking my brain and getting annoyed jumping page to page to compare flights again! I will be specifically asking for how from here on out. Thank you for making the holidays so much better.
Leann, Thank you for your wonderful feedback! We're thrilled that Spark could assist you in finding affordable flights and adding an extra day to your visit. We appreciate your kind words and look forward to helping you with your future travel plans.
Reviewed Dec. 18, 2023
I appreciate Miss ** for helping me to find a schedule with all her might during this difficult time of my life. Since I am satisfied with the service. I already recommended three people last year as per your records with another ASAP agent Miss **. I am very grateful for these people when you needed a plane ticket right away. Thank you.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Dec. 14, 2023
Title: My Unforgettable Journey with ASAP Travel: An Exemplary Travel Experience
Introduction: Traveling has always been one of my greatest passions, and finding a reliable travel agency that can cater to my wanderlust is essential. Luckily, I stumbled upon ASAP Travel, and my experiences with them have been nothing short of outstanding. From their excellent customer service to their attention to detail, ASAP Travel has exceeded my expectations, making every trip a memorable adventure.
1. Seamless Booking Process: ASAP Travel's website is user-friendly and intuitive, allowing me to easily search and book flights, hotels, and travel packages. The booking process is seamless, with a wide range of options to suit my preferences and budget. Their comprehensive search filters and detailed descriptions provide valuable information, ensuring that I make informed decisions for my travel plans.
2. Exceptional Customer Service: What truly sets ASAP Travel apart is their exceptional customer service. The dedicated team goes above and beyond to address any queries or concerns promptly and efficiently. Their travel experts are knowledgeable, friendly, and always willing to offer suggestions and recommendations for an unforgettable experience. Whether it's assistance with itinerary planning or last-minute changes, ASAP Travel's customer service team is there to support me every step of the way.
3. Tailored Travel Packages: ASAP Travel offers a wide array of pre-designed travel packages that cater to different interests and destinations. These packages are meticulously crafted, ensuring a well-rounded and immersive experience. Additionally, their ability to customize packages to suit individual preferences is commendable. I have been able to personalize my itineraries, adding unique experiences and activities that align with my interests, making each trip feel truly unique.
4. Competitive Pricing: ASAP Travel provides competitive pricing without compromising on quality. Their partnerships with airlines, hotels, and other travel service providers enable them to offer attractive deals and discounts. I have consistently found great value for money in their offerings, making luxury travel experiences more accessible.
5. Reliability and Peace of Mind: Planning a trip can be stressful, but ASAP Travel has consistently provided reliability and peace of mind throughout my journeys. From ensuring smooth transfers to offering 24/7 assistance, they have been a reliable partner. Their attention to detail and commitment to customer satisfaction have given me the confidence to book with them repeatedly.
Conclusion: My experience with ASAP Travel has been nothing short of exceptional. Their seamless booking process, outstanding customer service, tailored travel packages, competitive pricing, and reliability have made them my go-to travel agency. With ASAP Travel, I have been able to embark on unforgettable journeys with ease and confidence. I highly recommend ASAP Travel to fellow travelers in search of an exemplary travel experience that exceeds expectations.
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon!
Reviewed Dec. 6, 2023
I had an excellent experience purchasing my airplane ticket with Faiyaz. His dedication and assistance in finding the best price were exceptional. Not only was he incredibly helpful, but also kind and polite in addressing all my queries. His knowledge and willingness to guide me through the process made it a smooth and pleasant transaction. I greatly appreciate his excellent service and would highly recommend Faiyaz for his outstanding assistance in making my travel arrangements hassle-free.
We are glad that our agent Faiyaz was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Dec. 4, 2023
Mr ** had provided me great experience in booking by the phone and online. He patiently guided me through the process; he is very knowledgeable in his job as travel assistant. As this is my first time to book with ASAP, I have confidence to your company that my travel is going to go smoothly. Thank you and definitely will be recommending this to my friends. Have a great day!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Reviewed Nov. 30, 2023
Agent was patient, clearly confirmed the details of the ticket, got me the best deal home to Atlanta from Amsterdam. He did not ask for a tip. Pleasant experience. I was Leary of this site at first as I had not used it before but it is legit. Highly recommend.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Nov. 28, 2023
Highly recommend arranging your travel with ASAP Tickets! The service agent was professional, courteous, and very thorough in providing accurate information. She secured the best routes and the most economical pricing of all the online booking services that I researched. I needed to make some changes and they also followed up on those in a timely manner. There were no difficulties and everything they promised was delivered! I will refer my friends and family and will contact them for all my future travel needs!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Nov. 27, 2023
Enoch was amazing to work with on getting my tickets to Manila. He took his time and explain to the options and I did not feel rushed or pressure to buy. Even though I took longer than expected I appreciate the thoroughness and time. I was pretty satisfied with the entire process. I would definitely work with Enoch again in the future for any potential international flights.
We are happy our agent Enoch did such a great job for you.Thank you for your review.
Reviewed Nov. 27, 2023
Great customer service. The representative was persistent in finding me the necessary accommodations to facilitate my trip. We finally came to an agreement on everything and it worked out perfectly. I’ll be sure to use ASAP Tickets in the future as it really made my efforts and easy. Thank you for everything.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Nov. 27, 2023
I booked 3 round tickets from YVR to MNL and return. I did it On-Line through your website. My primary contact was Randerg. Randerg helped me with the entire process from start to finish. He handled my transactions very courteously and provided me with the necessary information to make the right choice. Randerg also was very prompt with helping me with some questions I had even after we had completed our bookings. I am very impressed. Thank you Randerg!
Dear Customer, thank you for your feedback. We'll let Randerg know that he is highly appreciated.Thank You.
Reviewed Nov. 27, 2023
This was my second purchase of tickets from ASAP Tickets within the past 30 days. My agent is Ascoli. She is very professional, more than extremely polite, and friendly. She is everything you want in a customer service person. Besides being considerate of my time and limiting access to me via email, for the most part, she is very knowledgeable about flights and the purchase process. I recommended her to a friend already!
We are glad Ascoli has helped you with your trip and the services provided are appreciated.
Reviewed Nov. 27, 2023
So disappointed with my price lock. I paid 9.99$ each passenger of 4 and didn't get the rate. I ended up paying 20$ per passenger for my plane ticket. The representative from ASAP Tickets help me but still the rate change, so in short the price lock was not applied. I understand the price is subject to change but was so disappointed with all the charges. First time using this kind of services. Friendly staff but please pay attention to the date of the customer want to travel. I was so glad staff was so helpful and they are doing all the hard work to make the customer happy. Please, pay attention to the advertisement. Too good to be true.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 276644
Reviewed Nov. 17, 2023
Pleasure doing business with Yamaha. Was very professional and helped everything to get it done and spend a lot of time to help me. Very professional and much appreciated. Thank you. I would recommend if you're trying to get the best still possible in plane tickets. This is the company to contact.
We are glad that our agent Yamaha was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Nov. 14, 2023
I've just book 2 return tickets -- Calgary to Manila for my cousin and her husband from Tayem. His communication skill is excellent. I did not find any difficulty talking to him. He seems very knowledgeable. Tayem is AWESOME! I will definitely recommend my friends and relatives .. whoever needs a ticket to book from him. And next time I purchase my friend's ticket and mine, I will call him directly.
We are glad that our agent Tayem was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Nov. 14, 2023
Once again I have had excellent service from Uday. He is such a gentleman. He patiently helped me choose my flight and options and explained everything clearly. As there were certain constraints about my preferred departing hours he found a great alternative. I am fully satisfied with the final result. Great service.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Reviewed Nov. 13, 2023
Ice was very professional, courteous, and super helpful in setting up my travel at a very good price. This is the 10th time I have used ASAP and have always been satisfied with the personnel and the deals that I have ended up with. Thank you very much Ice. You are the best. I will tip you 10 dollars.
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Nov. 13, 2023
While still on the original phone call, after agreements were met and credit card ran, and confirmed, I was reading through the massive amount of negative reviews most of which stated; "will not answer customer service calls" and "will not do anything after airlines cancel flights" and "will not help with any refunds or cancellations are requested". I asked to cancel and was told no. I demanded cancelation and was put on hold until a man came on the phone to change my mind. I demanded again to cancel and I was told no. Then he put me on hold and I hung up. This was while still on original call only 20 minutes into this ordeal.
Dear Dave,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:273749
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed Nov. 13, 2023
Hello ASAP tickets, My first call was on November 10th, which I was placed on hold and waited 20 minutes. I called the next day. My personal travel agent sent me quotes. I said I would discuss with my husband and call back. I received 3 emails and two phone calls that day. I emailed later that night to let them know I wanted a quote for a reduced trip and not to call me as it was already late in my time zone and that my preferred communication is via email. The next day I woke up to 4 emails, and one phone call. When I was ready to book, I called my contact at ASAP. The quote for 2 x $2,036 each. They asked me to stay on the phone until I have booked.
After booking the first flight without any add ons they then pressured me to buy a travel care package from $223+ even when I opted out. When I explained to them that I didn't need it he kept me on the line for an extra 30 minutes while I kept saying no. They said that our tickets wouldn't go through if we didn't buy the travel care plans $223 - $346. We then persisted to say that it wasn't a part of the quote and they kept insisting that the airline needed us to buy the care package in case of emergency. We said we'd cancel if that's the case as we did not want to buy $223+ each for our two flights. I did not appreciate having to keep saying no and the aggressive behaviour saying that our tickets were not finalized. I will think twice again before using this service AGAIN. The whole booking process took 1hr + on the phone.
Dear Cathy ,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:273747
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed Nov. 13, 2023
I have bought my USA to Africa air-tickets a couple of times through ASAP. I find their service and price is reasonable compared to other air-ticket service providers. I have mostly worked with Eiffel and he is very responsible and attentive. In future I will definitely use ASAP's service. Also I will recommend their service to others.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Nov. 12, 2023
Very good communication. Patience, helpful with all areas. Good prices. Polite, understanding, returned calls, email communication were persistently good. Stayed on the phone to help us thru the whole process . Found flights ✈️ from our location to the other location exactly on the days we requested. Was willing to help with other types of transportation whilst in other country.
We are always trying to bring the best services.Thank you for the 5 stars.
Reviewed Nov. 11, 2023
My ticket agent Tarseem, The best of the best for finding that great price and best possible flight time for my trips. I've used ASAP many times now and have had nothing but great experiences with every trip booked. Want to save money and enjoy your vacation? Book with ASAP and let them do all the travel planning for you so you can just relax and enjoy the ride...
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Nov. 10, 2023
Recently I had a book a ticket for an international flight to India. I was checking out every day however can’t find any good news about flights. It shows 30-40 hrs layover from both side. At last find a website says ASAP ticket. I gone through the app and got help from a nice person who do understands, respect customer's needs. She took the opportunity and book me a ticket within a days. She did get a lot options and send it to and advised me about it. Next day found good deal and she said, "That would best for you" and I was happy with it.
Her name is Ms. **. She is all the way from Philippines and did gone beyond, extra miles to satisfies his customers. She was super nice, helpful, innocents, customers anticipating needs, good communication skills and good connections. You are best Ms. **. Thank you for doing that. I would love to recommend to others please go ahead and get the tickets booked by ASAP ticket.com. They are very much flexible to accommodate your requirements. They are such wonderful people. Thank you very ASAP team. You all are amazing people. Thank you so much!
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Reviewed Nov. 10, 2023
Greetings?, I had the privilege to work with Eunice M. She was by far the best Agent I have worked with! Let's start with Service. She is the epitome of serving; stayed in contact with me even before or after hours, found cheaper solutions to help me navigate my budget, offered a voucher that helped bring my final cost down and then worked tirelessly throughout the early morning to help ensure my cards worked for me to obtain my tickets for a flight to leave Anchorage in less than 2 days!! No other Agent or Company has ever done the work like Eunice and I am grateful for ASAP Tickets!!! I am a lifelong customer!! Thank you tremendously!!
Indeed, Eunice M is one of our best agents and we are so grateful for her ability to make our customers happy and satisfied! Thank you very much for taking your time to review us in a great way!
Reviewed Nov. 8, 2023
I was so impressed with the service that I received from my Service agent at Asap Tickets- Abishai. He was incredibly helpful and supportive. He found us an amazing deal, guided me through the whole process with ease, he went above and beyond to ensure satisfaction. I have told all of my Friends and Contacts about ASAP Tickets, I will never buy tickets anywhere again but through them. Thank you for making this one of the most enjoyable experiences. You truly have restored my faith in the travel experience again with the outstanding service provided by your agent Abishai.
John
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Oct. 30, 2023
I made five calls and left voicemail messages to the representative Conchita as well as follow up emails to return my call but no response. She was prompt returning my calls when I was looking for fair deals and after booking she NEVER responded to any help I needed. Not the kind of service I wanted especially after tipping her. Also I meant to request more tickets for our future vacations next year but we opted for another service providers. Post sales are horrible service!!!
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 271397
Please email this ID at feedback@asaptickets.com with more info about your reservation, and we will get in touch with you.
Reviewed Oct. 16, 2023
Mia was very patient and nice. She took the time to listen and worked very well with me. After she helped me with my first ticket I came back to ha and bought my second ticket from her. Mia you are the best, thanks so much for your help.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Reviewed Oct. 16, 2023
I read many negative reviews in the social media regarding ASAP tickets in relation to its legitimacy and poor service. An agent with ASAP by the name of Trent removed all doubts and fear arranging and confirming my flight itinerary. Trent was very informative, patient and constructive. With his assistance I was able to finally finalize and book a flight which I had been putting off for many weeks. I will and already have recommended ASAP and Trent to family members and friends to make travel arrangements. Thank you Trent!
Your agent Trent would be so pleased to hear your words of appreciation! Thank you very much!
International Travel Network Company Information
- Company Name:
- ASAP Tickets
- Company Type:
- Public
- Year Founded:
- 2001
- Address:
- 1000 N West Street, Suite 1200
- City:
- Wilmington
- State/Province:
- DE
- Postal Code:
- 19801
- Country:
- United States
- Website:
- www.asaptickets.com
