International Travel Network Reviews
San Bruno, CA
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About International Travel Network
ASAP Tickets® stands as a trusted travel agency committed to offering affordable airline tickets on a global scale. Coupled with dedicated 24/7 customer support, our team of Personal Travel Agents is ready to assist you in discovering and booking airline tickets tailored to your budget and flight preferences.
International Travel Network Reviews
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- 4,568,019 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 13, 2024
I contacted ASAP tickets to book a flight from Orlando to New Delhi India. The agent helped all the way to check the flights schedule. Find the best route and very economical. We are very happy with the service and looking forward to utilized their services in the near future.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed May 10, 2024
KINGHORN. EXCELLent service, really kept on top of flight fares. I finally booked and he never acted like it was his JOB. Highly recommended. Never had a travel agent but have one now highly rated by BBB made me at ease as had previously been railroaded by another site. THANKS
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
Reviewed May 7, 2024
The lady that helped me was fantastic and yes I would recommend ASAP to anyone looking to travel to Asia. I will never go to a travel agency again. The only thing I don't like is the add ons and it took over an hour. I recommend calling between 2am and 5am Eastern Time in the USA.
We are really glad to hear such a good review coming from our customers. Thank You.
Reviewed May 7, 2024
Been on all airline sites I think. This is the best for me. Very easy to work with and want it right. Told me my tip was too big. Never heard that in my lifetime! Looks like they will match or beat your best fare. Will use again soon.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed April 26, 2024
Fantastic service in every way. The staff was friendly and helpful, and they went above and beyond to ensure that I had a great experience. Excellent service which was unexpected. I would always try to visit to contact them again.
We're thrilled to hear that you had a fantastic experience with our service! Providing friendly and helpful assistance is our top priority, and we're delighted that we could exceed your expectations.
Reviewed April 24, 2024
Ivan was assisted me on looking for my round trip ticket to WA… He was polite and I am grateful for his help. He was very good on looking my time and price range. ASAP is a place to book for flights.. I tried looking for flights that fits to my time frame but having a difficulty then I decided to and it was Ivan responded. Great job!
Thank you for sharing your experience with Ivan! We're glad to hear that he provided polite and helpful assistance in finding your round-trip ticket.
Reviewed April 24, 2024
When plans suddenly changed,,\ and my husband and I BOTH needed last minute tickets..Joel did his utmost to figure it all out and get us to Athens within an hour of each other! Shockingly wonderful customer service! Will definitely contact him again for our future travels. Thanks again so much Joel!! Recommending to All friends and Family.
Thank you for sharing your experience with Joel! We're delighted to hear that he provided outstanding customer service, especially during a last-minute change of plans.
Reviewed April 24, 2024
Medo was very responsive to our needs. Knowing that we don't like huge layovers, he looked for flights that met our needs. We have dealt with Medo in the past and we were very happy with the flights he was able to get us. On the phone with Medo he is very actively trying to learn about what we need and want so with him doing that we feel comfortable coming back to have him find tickets again.
Thank you for sharing your positive experience with Medo! We're thrilled to hear that he provided responsive and personalized service to meet your needs.
Reviewed April 24, 2024
Traveling to Jinja, Uganda On a missions trip. Milan at ASAP was really helpful And he had so much patience With me. He was so calm and I was very glad that he had patience With me. I would recommend ASAP to all my friends because they are very efficient.
Thank you for sharing your experience! We're glad to hear that Milan provided helpful and patient assistance for your mission trip to Jinja, Uganda.
Reviewed April 17, 2024
Krisanta, the ASAP agent in Cebu, was such a pleasure to work with - so attentive, friendly, professional and thorough. She really made the purchase of our tickets from Halifax Canada to Cebu Philippines effortless when I have previously not had such positive experiences with travel agents. Truly, such a great experience with her, thank you!
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Reviewed April 16, 2024
The agent is very well accommodating, friendly and very helpful. He see to it that all the queries and concerns are well addressed. As a first time ASAP customer, I’m very satisfied of his services. Thank you so much sir Idaho! I’ll soon might be booking again with you. Thank you!
Thank you for the kind words! We're thrilled you had a great experience with Idaho. Looking forward to assisting you again soon!
Reviewed April 5, 2024
3. They are ready to assist you at any time.
4. Good deals and the best prices on the market.
5. Very easy to contact them by messages or phone.
I am very satisfied with their service since a few years ago. Surely recommended ASAP tickets for your next trips, you won't regret to deal with that professional team.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed March 20, 2024
My agent Spencer went above and beyond. Asap was definitely cheaper than going through an airline and cheaper than any travel website. My niece actually works for an airline and asap was significantly lower in cost than what she could get. The process was extremely easy and it was such a pleasure to speak to a live person that actually did everything for you, including ordering wheelchair assistance for me. I have and will continue to recommend asap and I will definitely be using asap for all my travel needs. My agent Spencer gave me his number and direct email. He was/is amazing.
We are happy our agent Spencer did such a great job for you.Thank you for your review.
Reviewed March 13, 2024
I was very pleased with this service. Both Nefertari and Corvo helped me get a great schedule including one nonstop flight. They were patient with all the date changes I had to make to accommodate my family. And they got me good prices as well! Very attentive and courteous and helpful! I will definitely use ASAP in the future.
Dear Customer, thank you for your feedback. We'll let Nefertari and Corvo know that they are highly appreciated.Thank You.
Reviewed March 13, 2024
I had great service. Very polite, kind and patient. I would recommend to many others. I also save money compare to doing it myself. I also had choices when it came to the time and days that was available. I will be recommending to others. Thanks for the service Asap Tickets.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed March 12, 2024
Absolutely I would recommend everyone I know. The representative I had was amazing. I would hire 100 of him. I look forward to my next trip. I will call and ask for him. He was kind warm friendly and most of all he was extremely patient and I really appreciate that.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed March 12, 2024
Acheron was patient, listen and knows her services. She provided me with the most-cost-affective tickets. She also explained the importance of the insurance available. I opted to get the baggage coverage. I will definitely recommend ASAP Tickets. In my other adventures and travels in other countries and continents Asap will be my first option in getting my ticket.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Reviewed March 11, 2024
Yebisu helped me all throughout the booking. He very professional and polite to his customer. He will not end the call until you will not get what you’re looking for. It was fantastic and I enjoyed the conversation. It was an excellent service. What I like the most with him, is that he will give you update all the time. Yebisu cares more about his customer’s feeling. He is very considerate and confident to give you answer. Thank you for the great and quality service I had experienced with ASAP tickets.
Dear Customer, thank you for your feedback. We'll let Yebisu know that he is highly appreciated.Thank You.
Reviewed March 11, 2024
Yesterday I booked a ticket for my daughter (11 years old) (unaccompanied minor), she will fly alone to Italy, I paid it, the agent said everything was fine. After a couple of hours, He called me back for an issue with my daughter's ticket. I had to pay more money and change the return date. I did it. Now I have to call the airline to fill out the document for her (I knew it because i's not the first time that she travels alone) hoping that everything is fine. This is my experience. Thanks.
Dear Tania ,
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.Your complaint is assigned a special ID:295931
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed March 6, 2024
Tangol the agent was very helpful in assisting in my flight plan and he is very friendly and accommodating. He was able to explain to me my flight details and he was able to find me a plan that fits my budget. Thank you for agents like Tangol. It made my trip plan easy and no stress at all.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Feb. 29, 2024
Services was great and fast, very comfortable. Thank you so much, I did recommend to all my friends, the person was in the phone was very smart and helpful, really I appreciate it, again thank you so much, service was great and fast, hope all the service with all customers same like that.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Reviewed Feb. 26, 2024
Hey, Tickets is the best, Service I ever had. They work hard to accommodate your flights with the lowest prices, and for the agent Roy I wouldn’t take no one else to handle my flight tickets but him. You’re the best, my brother ASAP Tickets, you receive five stars and two thumbs up.
Dear Lenard, Your kind words inspire us to continue delivering exceptional service. We can't wait to assist you in planning your next adventure!
Reviewed Feb. 23, 2024
Inazawa was very patient with me, very polite, easy to work with, personable, tried everything he can to accommodate my needs. It was a pleasure talking to him and enjoyed his stories and recommendations to visit since it my first time ever going to PI. If everything work out with my travel will go with AsapTravels again. This is the first time I’m going to the Philippines in over 45 years. Thank you.
Thank you for sharing your positive experience with Inazawa! We're delighted to hear that he provided you with excellent service and went above and beyond to accommodate your needs. Providing personalized assistance and making your travel experience enjoyable is a top priority for us at ASAP Tickets. We're thrilled that Inazawa was patient, polite, and personable, and that you enjoyed his stories and recommendations for your trip to the Philippines.
Reviewed Feb. 22, 2024
The ASAP agent scanned dates and prices on his end while I looked up prices on my end. The price of my ticket was $400 less than fares with longer layovers. Agent was helpful and diligent. So far good experience. I also purchased the ability to change reservations if I need to change plans. So I am happy so far.
We are pleased to hear that you had a positive experience with the agent and that you were able to find a ticket at a favourable price with convenient travel arrangements. It's great that our agent was helpful and diligent in assisting you with your booking. In addition, purchasing the ability to change reservations provides added flexibility and peace of mind for your travel plans.
Reviewed Feb. 21, 2024
I am very happy with the business provided by ASAP. The agent worked with me for 2 days and find a ticket which is fully matching my expectation. Agent which worked with me is very knowledgeable, polite and trustful. I recommend my friends, if they will need tickets in the future, to call ASAP.
We are happy our agent did such a great job for you.Thank you for your review.
Reviewed Feb. 20, 2024
Bliss is very helpful & informative in helping me book the flight, I definitely recommend her to my relatives and friends. In a scale of one to ten and ten is the highest, I will give her a ten for her effort. Plus she gave a good deal on flight, On my next flight for sure I will contact her again.
We are happy our agent Bliss did such a great job for you.Thank you for your review.
Reviewed Feb. 15, 2024
The all inclusive is not actually all inclusive. The all inclusive was not all inclusive, the agents talk people into buying it and then you discover the all inclusive is not what it seems like. I wish I did not buy it. If at all I ever buy ticket here again I won’t buy the all inclusive. It is a waste of people’s hard earned money. The agent was nice and pleasant though.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:291225
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed Feb. 10, 2024
Very great customer service by Sehej at ASAP. Knows the product and recommended all. Will definitely recommend to friends and family. I actually already did. I have always used them for my trips outside the country but I am going to start using them for local trips too. They have always be on top of the game.
Thank you for your feedback. We are happy that Sehej is part of our team and provided you with such a good experience.
Reviewed Feb. 5, 2024
I was having a hard time finding cheap airfare to go to Oregon. The only tickets I could find were almost $1000 for two tickets! I called ASAP Tickets and they delivered! $580! I’m rounding up a little lol but I appreciate everything they did, thank you. If I ever need tickets again, I will definitely call ASAP Tickets! I would advise anybody use them.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Reviewed Jan. 30, 2024
My agent, Lilibeth worked hard to earn my business, was polite, pleasant and professional. I will recommend her and ITN to my family and friends and will surely do business with her again. Her no pressure sales approach resulted in my buying travel insurance, which I have never done in the last 30 years of flying. She is good. Hang on to this one. Cheers. By the way your advertising works. You have a new and happy customer.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Jan. 30, 2024
Miranda was very patient and very helpful with what I needed for me and my family's trip. We searched for flights for nearly 2 days just so I could get what I wanted. Miranda went above and beyond! I will definitely go back to Miranda when I'm looking for flight tickets.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Miranda would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Jan. 29, 2024
Sultan (AT Executive) helped me to suggest multiple options for my immediate personal travel to India, just for next day itself. I believe I got a good deal compared to quick online searches I did myself while getting the ticket booked. This was the third time I got tickets booked from them.
Rishi, Thank you for sharing your positive experience! We're delighted that Sultan could assist you promptly with multiple options for your last-minute travel to India. We appreciate your loyalty and look forward to assisting you in the future!
Reviewed Jan. 24, 2024
I had the best agent Basem. He listened to what I needed and made the experience less stressful for me. I will highly recommend ASAP Tickets. I got the flight booked and we're heading to Las Vegas for competitions and I am so glad for all the help asap tickets gave me. Thanks. Theresa.
Thank you for the great review! We wish you safe travels.
Reviewed Jan. 22, 2024
I was getting frustrated trying to find tickets myself and I just happened upon ASAP and got a personal call. That was great! I always prefer talking to a person. Brennan was super friendly and very helpful. He found nonstop tickets at a reasonable price. I highly recommend him and ASAP. I hope our vacation goes as smooth as this!
Dear Carole, we're delighted that you found us at the right time. Providing a personal touch with a call is part of our commitment to excellent service. We're glad Brennan could assist you with nonstop tickets at a reasonable price. Your recommendation is appreciated, and we hope your vacation goes as smoothly as your booking experience.
Reviewed Jan. 22, 2024
Everything seemed to be great!!!! And appreciated all the help. Cliff was awesome. I will use this again in the future for more trips. Worked out exactly how we wanted. Thank you for getting all this done for our short notice trip. We are already looking for the next trip on March.
Dear Marisa, thank you for sharing your positive experience! We're thrilled to hear that everything worked out exactly as you wanted, and Cliff was awesome in assisting you. Providing great service and meeting your expectations is our goal.
Reviewed Jan. 22, 2024
We have used this service four or more times in the past and found it consistent and worthy of my trust. Fernando has been my agent the last few times and has been a pleasure to work with. He makes the trip affordable. He has gone out of his way to provide me with a service that I trust and removes the stress of doing it myself. I travel overseas and will always be looking for Fernando's help.
Dear Robert, we appreciate your loyalty and are delighted to hear that you've found our service consistent and worthy of your trust over multiple occasions.
It's fantastic to know that Fernando has been a pleasure to work with and has made your trips affordable while providing a stress-free experience. We're grateful for your kind words and look forward to assisting you with your future travel plans.
Reviewed Jan. 17, 2024
The agent is very professional and respectful. The good thing about also is we speak the same dialect. She really knows her stuff and she got a lot of patience. I would recommend ASAP tickets to my friends and also I would definitely check it back in the near future.
Dear Alain, thank your for sharing your experience, your agent would be pleased to hear your kind words!
Reviewed Jan. 15, 2024
Our travel agent, North, was very knowledgeable and patient. We presented a very complex travel plan which North, expertly displayed his skills. He provided us precise travel information and ensured that our needs were met and he worked diligently to provide exceptional service. I would definitely recommend all my friends to book through your agency.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 15, 2024
Thank you ASAP Tickets and Prismo /personal agent/ for excellent and fast help to find us airline tickets and travel plans for "normal" price. Thank you for advices, the information and tips as well. Looking forward for next coop. I would like to highly recommended your services to everyone who is trying to find airline tickets for budget suitable prices.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Jan. 11, 2024
Pizarro was real nice and polite, understanding and wiling to help with any problem during the process. I had problems with my credit card and he was so nice on helping guideing me, we need more people like him. So happy I got him to help me with my fly tickets. Thank you.
Your agent Pizarro would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Jan. 11, 2024
Bourn is helpful, friendly and efficient, who accommodated my itinerary changes multiple times with flexibility. He manages to find the optimal routes with less transfers and layover time. His quotes are competitive compared to other travel agents. He responded my requests timely and accurately. I recommend him to everyone.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 9, 2024
Kazuki did an amazing job. Attentive to my travel wishes and secured the best deal - I am thrilled with the service. He even stayed late to complete the transaction and followed up the next day. Kazuki will be my go to travel agent for future travel. He deserves a 10 star review!!!
We are glad that our agent Kazuki was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 5, 2024
Excellent Customer Service Skills. Courteous and Kind and Patient. He was relentless trying to find The best deal. Guided and helped With completing forms. I would recommend Your services for any I know need travel Arrangements. You are Truly Blessed to Have Horace for an employee. You sense his willingness and sincerity.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Reviewed Jan. 5, 2024
Just want to say that Lalari, work very, very hard getting me the cheapest flight she could find to help me make it to my aunt's funeral. It was during the time of the first when everyone is returning home so all the flights were really, really expensive. Even though there was a seven hour layover in Washington DC I appreciate all the time she spent helping to resolve and get me settled to get to my aunt's funeral. Thank you Lakari, for all your help.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Jan. 2, 2024
Process was easy and smooth. Ticket Representative, Pinar was professional and friendly. Awesome experience. I will recommend Ticket Sale Representative to friends and family in the future. I look forward to working with the Travel agency next time. Thanks in advance and look forward to a speedy service next time.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Reviewed Dec. 21, 2023
I was hunting last minute flights home for Christmas to see the grandkids. Kayak popped up ASAP as an option and poor Spark was stuck with me (wallet stolen, too much flexibility [kind of], refuse to fly certain airlines). He found my tix almost 250 less than I found as well as I got an extra day to visit. I will NO LONGER be racking my brain and getting annoyed jumping page to page to compare flights again! I will be specifically asking for how from here on out. Thank you for making the holidays so much better.
Leann, Thank you for your wonderful feedback! We're thrilled that Spark could assist you in finding affordable flights and adding an extra day to your visit. We appreciate your kind words and look forward to helping you with your future travel plans.
Reviewed Dec. 18, 2023
I appreciate Miss ** for helping me to find a schedule with all her might during this difficult time of my life. Since I am satisfied with the service. I already recommended three people last year as per your records with another ASAP agent Miss **. I am very grateful for these people when you needed a plane ticket right away. Thank you.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Dec. 6, 2023
I had an excellent experience purchasing my airplane ticket with Faiyaz. His dedication and assistance in finding the best price were exceptional. Not only was he incredibly helpful, but also kind and polite in addressing all my queries. His knowledge and willingness to guide me through the process made it a smooth and pleasant transaction. I greatly appreciate his excellent service and would highly recommend Faiyaz for his outstanding assistance in making my travel arrangements hassle-free.
We are glad that our agent Faiyaz was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Dec. 4, 2023
Mr ** had provided me great experience in booking by the phone and online. He patiently guided me through the process; he is very knowledgeable in his job as travel assistant. As this is my first time to book with ASAP, I have confidence to your company that my travel is going to go smoothly. Thank you and definitely will be recommending this to my friends. Have a great day!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Reviewed Nov. 30, 2023
Agent was patient, clearly confirmed the details of the ticket, got me the best deal home to Atlanta from Amsterdam. He did not ask for a tip. Pleasant experience. I was Leary of this site at first as I had not used it before but it is legit. Highly recommend.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Reviewed Nov. 28, 2023
Highly recommend arranging your travel with ASAP Tickets! The service agent was professional, courteous, and very thorough in providing accurate information. She secured the best routes and the most economical pricing of all the online booking services that I researched. I needed to make some changes and they also followed up on those in a timely manner. There were no difficulties and everything they promised was delivered! I will refer my friends and family and will contact them for all my future travel needs!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Nov. 27, 2023
Enoch was amazing to work with on getting my tickets to Manila. He took his time and explain to the options and I did not feel rushed or pressure to buy. Even though I took longer than expected I appreciate the thoroughness and time. I was pretty satisfied with the entire process. I would definitely work with Enoch again in the future for any potential international flights.
We are happy our agent Enoch did such a great job for you.Thank you for your review.
Reviewed Nov. 27, 2023
Great customer service. The representative was persistent in finding me the necessary accommodations to facilitate my trip. We finally came to an agreement on everything and it worked out perfectly. I’ll be sure to use ASAP Tickets in the future as it really made my efforts and easy. Thank you for everything.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Nov. 27, 2023
I booked 3 round tickets from YVR to MNL and return. I did it On-Line through your website. My primary contact was Randerg. Randerg helped me with the entire process from start to finish. He handled my transactions very courteously and provided me with the necessary information to make the right choice. Randerg also was very prompt with helping me with some questions I had even after we had completed our bookings. I am very impressed. Thank you Randerg!
Dear Customer, thank you for your feedback. We'll let Randerg know that he is highly appreciated.Thank You.
Reviewed Nov. 27, 2023
This was my second purchase of tickets from ASAP Tickets within the past 30 days. My agent is Ascoli. She is very professional, more than extremely polite, and friendly. She is everything you want in a customer service person. Besides being considerate of my time and limiting access to me via email, for the most part, she is very knowledgeable about flights and the purchase process. I recommended her to a friend already!
We are glad Ascoli has helped you with your trip and the services provided are appreciated.
Reviewed Nov. 27, 2023
So disappointed with my price lock. I paid 9.99$ each passenger of 4 and didn't get the rate. I ended up paying 20$ per passenger for my plane ticket. The representative from ASAP Tickets help me but still the rate change, so in short the price lock was not applied. I understand the price is subject to change but was so disappointed with all the charges. First time using this kind of services. Friendly staff but please pay attention to the date of the customer want to travel. I was so glad staff was so helpful and they are doing all the hard work to make the customer happy. Please, pay attention to the advertisement. Too good to be true.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 276644
Reviewed Nov. 17, 2023
Pleasure doing business with Yamaha. Was very professional and helped everything to get it done and spend a lot of time to help me. Very professional and much appreciated. Thank you. I would recommend if you're trying to get the best still possible in plane tickets. This is the company to contact.
We are glad that our agent Yamaha was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Nov. 14, 2023
I've just book 2 return tickets -- Calgary to Manila for my cousin and her husband from Tayem. His communication skill is excellent. I did not find any difficulty talking to him. He seems very knowledgeable. Tayem is AWESOME! I will definitely recommend my friends and relatives .. whoever needs a ticket to book from him. And next time I purchase my friend's ticket and mine, I will call him directly.
We are glad that our agent Tayem was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Nov. 14, 2023
Once again I have had excellent service from Uday. He is such a gentleman. He patiently helped me choose my flight and options and explained everything clearly. As there were certain constraints about my preferred departing hours he found a great alternative. I am fully satisfied with the final result. Great service.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Reviewed Nov. 13, 2023
Ice was very professional, courteous, and super helpful in setting up my travel at a very good price. This is the 10th time I have used ASAP and have always been satisfied with the personnel and the deals that I have ended up with. Thank you very much Ice. You are the best. I will tip you 10 dollars.
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Nov. 13, 2023
While still on the original phone call, after agreements were met and credit card ran, and confirmed, I was reading through the massive amount of negative reviews most of which stated; "will not answer customer service calls" and "will not do anything after airlines cancel flights" and "will not help with any refunds or cancellations are requested". I asked to cancel and was told no. I demanded cancelation and was put on hold until a man came on the phone to change my mind. I demanded again to cancel and I was told no. Then he put me on hold and I hung up. This was while still on original call only 20 minutes into this ordeal.
Dear Dave,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:273749
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed Nov. 13, 2023
Hello ASAP tickets, My first call was on November 10th, which I was placed on hold and waited 20 minutes. I called the next day. My personal travel agent sent me quotes. I said I would discuss with my husband and call back. I received 3 emails and two phone calls that day. I emailed later that night to let them know I wanted a quote for a reduced trip and not to call me as it was already late in my time zone and that my preferred communication is via email. The next day I woke up to 4 emails, and one phone call. When I was ready to book, I called my contact at ASAP. The quote for 2 x $2,036 each. They asked me to stay on the phone until I have booked.
After booking the first flight without any add ons they then pressured me to buy a travel care package from $223+ even when I opted out. When I explained to them that I didn't need it he kept me on the line for an extra 30 minutes while I kept saying no. They said that our tickets wouldn't go through if we didn't buy the travel care plans $223 - $346. We then persisted to say that it wasn't a part of the quote and they kept insisting that the airline needed us to buy the care package in case of emergency. We said we'd cancel if that's the case as we did not want to buy $223+ each for our two flights. I did not appreciate having to keep saying no and the aggressive behaviour saying that our tickets were not finalized. I will think twice again before using this service AGAIN. The whole booking process took 1hr + on the phone.
Dear Cathy ,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:273747
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Reviewed Nov. 13, 2023
I have bought my USA to Africa air-tickets a couple of times through ASAP. I find their service and price is reasonable compared to other air-ticket service providers. I have mostly worked with Eiffel and he is very responsible and attentive. In future I will definitely use ASAP's service. Also I will recommend their service to others.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !
Reviewed Nov. 12, 2023
Very good communication. Patience, helpful with all areas. Good prices. Polite, understanding, returned calls, email communication were persistently good. Stayed on the phone to help us thru the whole process . Found flights ✈️ from our location to the other location exactly on the days we requested. Was willing to help with other types of transportation whilst in other country.
We are always trying to bring the best services.Thank you for the 5 stars.
Reviewed Nov. 11, 2023
My ticket agent Tarseem, The best of the best for finding that great price and best possible flight time for my trips. I've used ASAP many times now and have had nothing but great experiences with every trip booked. Want to save money and enjoy your vacation? Book with ASAP and let them do all the travel planning for you so you can just relax and enjoy the ride...
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Nov. 10, 2023
Recently I had a book a ticket for an international flight to India. I was checking out every day however can’t find any good news about flights. It shows 30-40 hrs layover from both side. At last find a website says ASAP ticket. I gone through the app and got help from a nice person who do understands, respect customer's needs. She took the opportunity and book me a ticket within a days. She did get a lot options and send it to and advised me about it. Next day found good deal and she said, "That would best for you" and I was happy with it.
Her name is Ms. **. She is all the way from Philippines and did gone beyond, extra miles to satisfies his customers. She was super nice, helpful, innocents, customers anticipating needs, good communication skills and good connections. You are best Ms. **. Thank you for doing that. I would love to recommend to others please go ahead and get the tickets booked by ASAP ticket.com. They are very much flexible to accommodate your requirements. They are such wonderful people. Thank you very ASAP team. You all are amazing people. Thank you so much!
Thank you very much for a 5 stars review! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
Reviewed Nov. 10, 2023
Greetings?, I had the privilege to work with Eunice M. She was by far the best Agent I have worked with! Let's start with Service. She is the epitome of serving; stayed in contact with me even before or after hours, found cheaper solutions to help me navigate my budget, offered a voucher that helped bring my final cost down and then worked tirelessly throughout the early morning to help ensure my cards worked for me to obtain my tickets for a flight to leave Anchorage in less than 2 days!! No other Agent or Company has ever done the work like Eunice and I am grateful for ASAP Tickets!!! I am a lifelong customer!! Thank you tremendously!!
Indeed, Eunice M is one of our best agents and we are so grateful for her ability to make our customers happy and satisfied! Thank you very much for taking your time to review us in a great way!
Reviewed Nov. 8, 2023
I was so impressed with the service that I received from my Service agent at Asap Tickets- Abishai. He was incredibly helpful and supportive. He found us an amazing deal, guided me through the whole process with ease, he went above and beyond to ensure satisfaction. I have told all of my Friends and Contacts about ASAP Tickets, I will never buy tickets anywhere again but through them. Thank you for making this one of the most enjoyable experiences. You truly have restored my faith in the travel experience again with the outstanding service provided by your agent Abishai.
John
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Reviewed Oct. 30, 2023
I made five calls and left voicemail messages to the representative Conchita as well as follow up emails to return my call but no response. She was prompt returning my calls when I was looking for fair deals and after booking she NEVER responded to any help I needed. Not the kind of service I wanted especially after tipping her. Also I meant to request more tickets for our future vacations next year but we opted for another service providers. Post sales are horrible service!!!
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 271397
Please email this ID at feedback@asaptickets.com with more info about your reservation, and we will get in touch with you.
Reviewed Oct. 16, 2023
Mia was very patient and nice. She took the time to listen and worked very well with me. After she helped me with my first ticket I came back to ha and bought my second ticket from her. Mia you are the best, thanks so much for your help.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Reviewed Oct. 16, 2023
I read many negative reviews in the social media regarding ASAP tickets in relation to its legitimacy and poor service. An agent with ASAP by the name of Trent removed all doubts and fear arranging and confirming my flight itinerary. Trent was very informative, patient and constructive. With his assistance I was able to finally finalize and book a flight which I had been putting off for many weeks. I will and already have recommended ASAP and Trent to family members and friends to make travel arrangements. Thank you Trent!
Your agent Trent would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed Oct. 16, 2023
The agent that helped us with our trip went above and beyond to get us the best rate for a large party. He was well informed and knowledgeable. He was also personable! I would recommend this service to family and friends. If you are looking for someone to walk you through the whole booking process, give them a call.. I am sure you won't be disappointed.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed Oct. 11, 2023
Higgins was excellent in every way. He spend a lot of time listening to our many needs and concerns. Then he spent time researching and even calling the airline to find exactly what we needed. Customer service could not have been better. I will recommend him to all my traveling friends and family.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Reviewed Oct. 5, 2023
Nissi was very professional and diligent in finding us the best deals and a itinerary that meeting our travel needs. Nissi will be our "go to" agent for our future travel. We have used ASAP TICKETS in the past and have always been pleased with the services provided, accuracy and professionalism.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Reviewed Sept. 28, 2023
Recently, I had to arrange a trip to the Philippines, a destination I've never visited before. The entire process seemed quite complex with a myriad of flight options and varying prices. Eventually, I reached out to ASAP Tickets for assistance. To say they did a phenomenal job would be an understatement. The representative I interacted with, Bulgari, was not only extremely knowledgeable but also highly professional. She patiently stayed on the phone with me for approximately three hours, guiding me through the transit process and ensuring I fully understood everything, which I initially found challenging. If anyone is seeking competitive prices and exceptional customer service, I can' recommend ASAP Tickets enough. Their commitment to consumer satisfaction is truly unparalleled in the industry.
We are glad that our agent Bulgari was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed Sept. 11, 2023
I had a 3 country, three person, booking challenge that hit some bumps (my fault) but finally came together. Klaus didn't make a peep when one credit card went over limit and we had to switch everything. He also found a way around having a 20 hour layover. I took up 2 hours of his time and he was pleasant through ALL of it! I got pretty rattled not being able to contact one of the other travelers but not Klaus. Highly recommend ASAP for your reservation needs. This is the 2nd time I've used them, but it won't be the last!
We are glad that our agent Klaus was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed Sept. 4, 2023
I could’ve bought a ticket from ASAP but window screen to pay was shady. I have to continually refilling my infos 2-3X and at the end my bank considered it. Unsafe and unrecognizable. I was recommended to contact the airline company then a third party which I did. The customer service was great though Marigold. Thank you!
Dear Luz,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon. It's our goal to deliver the highest quality of service to all of our customers.Please let us know if you were satisfied in the end of your experience.Your review is assigned a special id: 260771
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Reviewed Sept. 2, 2023
I was amazed by the attentive care I received with the agent I worked with on booking my flight to the Philippines. She made me feel like she really cared and made sure I was able to get the best price and get them with the dates I chose for my trip. She was very patient with my indecisiveness and worked with me diligently. If all the agents put in this type of care, I will always use ASAP Tickets for my future international travels
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Reviewed Aug. 29, 2023
Siraj, My Airline Advisor did a great job finding affordable and short travel time flight options for NCL Cruise that departs from Quebec City Canada. Once I hung up by mistake and he promptly called me back. You have a keeper with Siraj. This will allow my wife and I to spend less time in the air or airport and time visiting Quebec before boarding our NCL Cruise.
Earl
Dear Earl, We are glad that our agent Siraj was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed Aug. 18, 2023
Natividad called me within minutes of my quote request. She was thorough in understanding what I needed and explained the fares and flights available on the specific dates I required. I enjoyed dealing with her. My only concern is that I purchased Travel Care Service and after reading the fine print I am not convinced it provides very much for the cost. I can probably negotiate an exchange or credit with my airline company in case I or my travel companion are sick or hospitalized at the time of departure and cancel 24 hours in advance. The delay of flight or lost baggage coverage is what the airline offers. So almost $200 for someone else to do it for me is not good value. But my fault for not understanding.
Thank you for your honest feedback, we really appreciate it! We hope to see you in the future and we wish you safe travels.
Reviewed Aug. 10, 2023
I was actually looking to purchase tickets for our family trip in December. Oberin, did all he could to make sure I get the best deals. He went all out with about 4 hours on the phone to make sure I get the best one without being pushy or rushing in making me settle for what I could not afford. I was really happy afterwards as I was able to get tickets for all of us at a reasonable price.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Reviewed Aug. 3, 2023
Thank you very much. It was a very good experience with VADER, the best booking agent, he had a lot of patience with us and finally gave us the best deal! We appreciate everything that he did for us. Thank you very much!
Dear Irma, We are glad to hear that Vader provided you excellent service, and that he was patient and gave you the best deal. Thank you so much for your positive feedback.
Reviewed July 21, 2023
This is my 4th time using ASAP to purchase my plane tickets. I love going to them because they are diligent in finding a flight that meets all my needs. They find the lowest price with the best routes. They are very responsive to the requests that I make. I will continue to use their services and I highly recommend them for your travel needs.
Thanks so much for sharing your experience with us!
Reviewed July 14, 2023
Charbel and Zurich were so helpful in answering all our questions and concerns. They are very professional and respectful. They showed good teamwork as evidenced by Zurich following up as requested by Charbel after her shift was over. They both very competent on their jobs. They are very valuable assets to your company.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Reviewed July 14, 2023
Utkarsh travel agent helped me to book a ticket on behalf of my brother. Really smooth experience to book a ticket. Suggested good prices for flights. Also helped me to add a meal to the flight after booking the flight. I appreciate his efforts and help. I will refer my friends and family to book tickets.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed July 5, 2023
The agent is friendly, helpful and accommodating. Find me a better deal. Follow up with me on the next day and find me another deal that suits our budget. I definitely book again in the future for my next travel in the Philippines. It spoke my language. I can understand the agent.
Thanks a lot for a perfect review and cooperation with us! Our agents work really hard to satisfy the customer!
Reviewed July 5, 2023
Mr. Zurich L. provided excellent service and was able to find me lower and more reasonable prices. I realized then that, the 14 days vacation was too short, I requested to add an adjustment extended to 17 days. I was very grateful. I will pass this information to my sister, they are planning to visit next March 2024.
Mr. Zurich L. is amazing! He always works really hard to produce a great result to the customers satisfaction and we appreciate him a lot! Thank you very much for sharing your positive experience with us!
Reviewed June 26, 2023
I want to personally thank Elixir our travel agent for her professionalism in purchasing our round trip tickets to the Philippines. She was prompt, clear, knowledgeable, and precise to the point regarding our travel. Buying tickets from ASAP is a lot easier than I thought. Again I want to emphasize the great service I have received.
Your review is assigned a special ID: 249303
Please email this ID at feedback@itncorp.com with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Reviewed May 18, 2023
Nishima was the best person I have ever dealt with in my traveling experiences in my lifetime. I am 63 years old. I've never tipped a travel agent and I tipped her $10 that would have been a miracle in itself because I never tip. That is their obligation to get me tickets and she was the best I have truly ever dealt with. She left a happy experience in my mind and I will think of her every time I travel. Thank you guys very much for hiring Nishima.
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Reviewed May 4, 2023
ASAP Tickets Totally Ripped Me Off. They Sold Me Tickets With No Seats Selected. Now the cost of seats is approximately $524 for four legs of the trip, which is on a criminally unethical level. I am so frustrated and disgusted about this. ASAP was negligent and careless on this matter. If you do not want to continue to receive unhappy reviews, do not abuse your customers like this. This is literally the most abusive and unfair situation I faced as a traveler. ASAP totally failed me.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special id: 240717
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Reviewed April 27, 2023
Finding about you guys was a God sent. Kalkin (I am not sure that I'm writing his name correctly) was very helpful and patient. Due to an issue with the airline we had to stay on the phone for hours. Not only was he able to resolve it but also stayed on the phone with me to give me peace of mind.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed April 16, 2023
I’m thankful for the person who made our booking so stress free, he is very professional and follow up all the time. Even with time difference he make sure that we keep posted on the rates. Very polite and customer service oriented. Jawo is his name. I don’t know his last name but definitely we will call him again for our next trip.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed March 31, 2023
I really appreciate the work my travel agent did for me. It was my first time dealing with this company and Bathala displayed great customer service and readiness to help with additional requests. The options I received were good and suitable. I will continue using this service!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed March 30, 2023
Elman the Asap Ticketing Agent was very professional in communication and delivered good service in a timely manner and was very helpful all through the process. I would rate the service gotten 5 star. I would gladly recommend Asap Ticket to friends and family. Their service is top notch..
Thank you,for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again. Have a nice day ahead.
Reviewed March 30, 2023
I was extremely pleased by the service I received from Raul of ASAP. He was informative and friendly and above all efficient and was able to obtain for me a discounted ticket from San Francisco to Ljubljana. I will definitely use ASAP again the future. Raul's expertise was outstanding.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed March 14, 2023
Hi guys, I would like to say thank you for finding me a good deal on ticket to my country, the courtesy and the time you take with me searching for a good deal was incredible, thank you so much Liam for your help and extraordinary professional care of the customer. Once again thank you Liam and the Asap team. Sincerely: Luis **
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Reviewed Feb. 23, 2023
This was the best flight booking experience I have ever had. The travel agent who assisted me was extremely helpful and knowledgeable. He listened to my travel needs and budget constraints, and worked hard to find me the best possible flight options. What impressed me most about this travel agency was their dedication to customer service. He was available to answer all my questions and concerns, and always responded promptly to my emails and phone calls. I felt like I was in good hands throughout the entire booking process.
We are so proud of the agent who assisted you the way you described!!! Its a perfect experience of yours!!! Thank you very much for booking through our travel company and we hope you've had an amazing travelling experience or if its on the way please enjoy it and stay safe!!!
Reviewed Feb. 20, 2023
It was a great experience at first but once everything was finalized, I noticed that my return flight was entirely different. I had the impression that I had 2 luggage allowance on both ways. Now, I am down from 2 luggages to 1 luggage. I am not sure why would ASAP expect a passenger to drop off a piece of luggage on the way back home? I am now "$200 extra" out of pocket just to purchase an extra luggage to accommodate my 2nd luggage. It is quite disappointing and frustrating to know that no one has actually helped to amend this issue in spite of multiple communication with the company. The "Travel Care Service" worth $200 they insisted to sell was useless. I could have used that to pay for the extra luggage. In the end, I was not able to save anything from this company. In fact, I spent more. I do not recommend to use ASAP.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 224617
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
Reviewed Feb. 17, 2023
BE AWARE of these liars and scammers. The agent Campbell booked my tickets and send me itinerary, I paid my tickets. Payment went through but I didn’t receive any ticket. I called too many times, they said they emailed Campbell and his manager but no manager talked to me and Campbell didn’t even called me back. No one resolve my issue, the reason they gave me is I didn’t buy their $99 Travel care which was not mandatory and they cancelled my ticket and now tickets prices go high so we can’t book that. Then I booked my tickets from Sky Scanner where I got better deal than them. Worst experience of my life with Asap tickets. Wasted my 4 days and give me stress. They lied, play with you until you got trapped.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 223851
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Reviewed Feb. 6, 2023
Dorian was my travel agent and he was the best. An absolute amazing human being. He took his time to find me a good deal that would work well with my pocket and the days that I wanted to travel. I would totally recommend him to whoever wants to book travel tickets
Thank you for your feedback. We are happy that Dorian is part of our team and provided you with such a good experience.
Reviewed Feb. 2, 2023
After looking for flight I got tried and filled out the ASAP. Got a call within minutes. The individual thanked me in inquiring. I told him what I wanted prefer to fly from SFO to Germany on 30 April and return May 15. He asked me if I would fly a Turkish flight and I told him I prefer not to. Then he found a Condor flight. Price was right yet there was a stop in LA. Then he found the flight I chose. And flight from SFO to Germany no stops. Price was a bit more but I also got the flight coverage. Just in case I had to change flight due to illness. I like that warm blanket. Grinsby was soft spoken and showed no rush which made me feel comfortable to continue with him.
Dear S ,thank you for such a positive feedback ,we are glad to meet your expectations.
Reviewed Feb. 1, 2023
It was my first time to book a ticket through ASAP. I was not happy with those agent I booked my ticket because I can get hold of them during the trip and there are some information I wanted to ask. I am still trying to contact the agent, contact her through email and calling her at the number she used to call me but can’t reach her. It's been a week now and yet not responding on the email and left a voicemail as well at her desk. Unfortunately still no response.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 220305
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Reviewed Jan. 23, 2023
Initially, I was very satisfied. However, The price I was quoted as an absolute and included all taxes and luggage fee, turned out not to be the case. And, If the cost was a middleman fee, I should have been told because that would have altered my travel plans.
Dear Customer,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 218955
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
Reviewed Jan. 4, 2023
Carlton with ASAP Tickets was amazing handling our booking. He went above and beyond to give us the best rate. We went back and forth on several flights and Carlton remained patient with us. He has great communication skills and always kept us informed on any changes. We will definitely use his services again!
Thank you for such good words we are happy to meet your expectations.
Reviewed Dec. 28, 2022
It was a great experience using the services of ASAP TICKETS, the representative who attended me was super diligent and efficient since I called for a ticket on the middle of the day in less than 2 hours for the flight and despite the fact that my financial institution placed a block on my card The effort was SUPER DYNAMIC, to find the solution, I have nothing left but to thank CHAIRA who, with his agility and great capacity, was able to provide an EXCELLENT JOB!!!
we are always glad to hear nice words from happy customers.We are looking forward to help you once again.
Reviewed Dec. 12, 2022
I am pleased to express my satisfaction with the way the International travel Network have so far conducted business with me. I want to particularly thank agent Lakan for his outstanding customer service and willingness to go the extra mile. I feel very comfortable working with him and satisfied with his services. His leadership skills should be put to the services of the wider public if it's not already the case.
Dear Elvis,
We sincerely appreciate your feedback, thank you for this detailed review. It means a lot to us.
Reviewed Nov. 24, 2022
I purchased a ticket from ASAP tickets way back in June for international travel in December. I called them mid-October to verify baggage allowance. It's only then that they informed me that the 1st leg of my flight was cancelled, hence, invalidating my ticket (they did not even inform me beforehand). They gave an alternative flight that was ridiculous as the alternative would definitely let me miss my connecting flight. So I opted not to travel and asked for a refund. It's been 6 weeks now and I still do not have the confirmation of the refund. It's not even the refund itself, but just a confirmation that it's on its way.
They said they are dependent on the airline and it's taking so long for the airline to authorize the refund. I called the airline today and learned from them that it takes them 2-3 business cycles to process the refund. They told me to go back to ASAP tickets for my refund because that's where I bought my ticket. But I have been following up with ASAP tickets every week and they tell me every time that they are still waiting for authorization from the airline. So, given what I learned from the airline, it is possible that ASAP tickets is just holding on to my refund. For how long, I don't know. This is so frustrating. I don’t want to book my flights with them anymore.
Thank you for contacting us.
We are sorry to hear that you had a bad experience.It's our goal to deliver the highest quality of service to all of our customers,so we'd love to learn more about what prompted your feedback.Your complaint is assigned a special ID:206843
Unfortunately,we were not able to locate your booking with us with the provided information.Please e-mail us with the provided ID number at feedback@asaptickets.com,so we could provide you with the needful assistance.
Reviewed Nov. 21, 2022
We had to pay for our seats on China Airlines: Cebu to Taipei and Taipei to LA. Those fees added $70 to our cost. The ASAP representative never told us about those costs. I will not book again with ASAP. Please take me off your contact list. I don't want any more emails or calls.
Dear Patrick,
Thank you for contacting us.We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback and assist with your request.
Your complaint is assigned a special ID: 206839
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Reviewed Nov. 21, 2022
Wow, what a smooth booking. I called ASAP travel not sure what to expect and I was truly delighted! Edcel was quick to find what we needed and as we worked through the reservations he made the needed adjustments. He was patient and kind and quick to fill our needs. We were finished with our bookings in 30 minutes. With other agencies, I have been on the phone for hours before. I travel outside the country at least 3 times a year and I hope I can use Edcel for each booking.
Dear Ivy,
Thanks for your 5-star review! We sincerely appreciate your feedback.
Reviewed Oct. 24, 2022
My travel agent was able to help me right away. I saw special pricing and called to check it out. He listened to the route I wanted with a longer stopover on my way to the final destination and was able to go through different flight op