International Travel Network Reviews

I had to change my departure date on an international vacation, due to an unforeseen work commitment. When I eventually got someone to understand what my request was, i.e., change my OUTBOUND date, I was faced with all kinds of challenges. I was charged a huge penalty fee, and could not understand why. They could not explain why I was charged more. I Checked with the airline and the cost of the ticket directly from the airline was actually way cheaper than ITN! Yet they still charged me more money. So I was penalized although I paid the fee for being able to change my ticket. This was a disaster.

Father-in-law passed away and they wouldn't honor trip protection - This is a long story, but in the end the travel agency (ITN) said United Airlines (UA) had control of the ticket and then UA said that ITN had control of the ticket. ITN said they could only refund my trip protection, hey a little is better than losing everything!! Called UA back and they suggested I type everything in a refund request. That was on 11/10/17. Called UA today, 11/27/17, and they said that the refund was approved and the money was sent back to ITN on 11/18/17. I then called ITN (on 11/27/17) and they said that the coupons were already used and they could not refund my money.

As small tour group operator, I have referred many clients to this company during the last three years, and Thalia has been an extremely helpful agent who has gone out of her way to get us the best prices. The prices are always better than what I can get elsewhere, and if there is a glitch, it is usually on the part of the airline and out of her control. I have booked complicated international flights through this company across sometimes 3 or 4 continents and has never been let down. One client had to cancel an international flight and had no problem getting a refund.

We purchased 2 tickets for girlfriend and handicapped daughter to fly to the Philippines for 3 weeks. Got a pretty good price of just over $1100 and very importantly not long layover times. Joaquin, who assisted us, we emailed back and forth with several times and he checked quite a few different flight combinations until he found one that worked for us. He even called several times to make sure everything was satisfactory. This is second time we have used ASAP tickets and both times have been just fine.

I purchased my ticket July 12, 2017 to travel Sept 19, 2017. Unfortunately I could not travel due to work situation. Then I asked a refund but I am aware the penalty of $250 but they said no there will be another 260 deduction. I was not happy. I paid $756.56 so in short I'll be getting $200 something, and WORST SCENARIO IS THEY ASKED ME TO PAY $296 FIRST BEFORE THEY PROCESS MY REFUND. Is this a normal company policy? I submitted my claim to BBB. I am a senior citizen. I just don't give out my hard earned money.

I called this past July 2017 to book a flight for a two week vacation in Bolivia and Peru with an adventure company. I initially spoke with an agent who realized I had a conversation previously with another agent and insisted on transferring me to an agent in a meeting at that time. I provided the details of the trip and even sent an e-mail with the dates leaving August 6 and returning the 21st of the month.

I purchased tickets form ASAP Tickets part of ATN for my parents who are coming from abroad to USA and they are old. After 2 days I called them after receiving an email from the company to add the protection. I called the agent Abott who actually booked my ticket. I was surprise to see his attitude because it was so rude and different from when he was doing his sale. The story is long but to make it short, he was rude, giving me attitude plus he hanged up the phone on my face.

Miss M was the travel agent. She did a very poor job of arranging my travel from SD to Indonesia. She booked the wrong day for the return and though I paid the insurance for the ticket protection she refused to try to help to change the return date. She stated she could no longer help and transferred my call to customer service. Here the agent told me it could cost me, up to $2000 to change my return ticket. I called AA and changed the return for the date I wanted for $121.00. I would never use this agency again and would definitely call the airlines to arrange my own travels. This agency did not issue me a e-transfer ticket and for this reason I almost did not make my connection in Hong Kong. This was a nightmare at Hong Kong after almost 20 hrs of travel time in another country. Totally disappointed with this service.

I purchased tickets form ITN's website ASAPTickets.com for two or three trips. I liked their prices and help in reservation. I needed to change the return of a ticket and I was shocked when they requested $250 fees for them in additional to the standard airlines and change of class fees. They never told me about such fees when I purchased the tickets. They have it in the fine prints of the purchased ticket. If even I read it, it would be too late because they issue the ticket after you pay. It is a trap. I have to buy a one way international ticket as it will be cheaper than their fees + Airlines fees. This is unprofessional and I warn everyone to buy from them as their prices are not that different from other reputable websites.

This company has terrible customer service. Delta changed flight times and caused us to have a very long layover on our initial flight. Delta was more than willing to exchange but IT wouldn't return my calls even when Delta said all they had to do was to call them and they would make the exchange. Very disheartening, terrible experience. Would not recommend.

I worked with a great travel agent (Ask for Vance), I was skeptical at first after reading all the crummy reviews from other people which I think are just competitors leaving reviews here to give bad PR to the ITN and ASAP company, or the people are just complete idiots and complain about everything in their miserable lives. Anyways I used PayPal Credit, so to make sure all went well if I did indeed get scammed but didn't cause they seem to be a reputable company. I am happy with the service and will use them again! Thank you for saving me a ton of money!

I will Never deal with them again. You are better off to purchase your ticket directly from the airlines or online from other websites. I would never deal with this company or similar agencies. We wanted a specific airline, they booked our ticket through that airline but operated by other companies; why would you even consider such a ticket??? This just made the tickets impossible to change (over $500 fee to just make any change). The staff assisting are not knowledgeable and they are not experienced either. They won't be any help after you purchase your ticket, they will just refer you to the customer service department. This is the worst travel agency that I have ever dealt with!

ITN made mistakes to my ticket and they tried to force me to pay more ( I REFUSED), recommend to anyone never waste your time and money, CROOKED, CROOKED, CROOKED! They took my money and of course no refund and no flight! When did theft become legal? ITN TRAVEL - HORRIBLE COMPANY.

DO NOT USE!! DISREPUTABLE. My trip was canceled. I had purchased travel insurance. Called customer support -- said they could do nothing other than change my reservation at a fee of $300 -- that I had an un refundable, un reroutable, unexchangeable ticket. I wasn't told this at time of purchase. I asked for a supervisor -- they refused to put me thru to one, nor would they explain the rules attached to my ticket. When I contacted the airline, they said the ticket was a "bulk" ticket -- that they do not deal w/ such tickets, so they couldn't help me in terms of a credit. Tried to contact ITN agent -- no response. I lost over $900!!!

My daughter passed away. Son in law decided he didn't want to care for his minor children. In custody proceedings which don't allow me to travel out of state. TLN stated they wouldn't refund the money of the ticket. Didn't want refund. Wanted to change name on reservation. They refused. Or within their policy. Policy states they can do it. Called and spoke to everyone. Then they said the cardholder called and asked refund. My name was on the ticket and they wouldn't listen to me. I paid 1300 dollars for a flight to Boston to Greece to Rome and they wouldn't change the name on the reservation. This is a once in a lifetime trip for me and my best friend and they wouldn't change the reservation of someone who could accompany my best friend on this trip because I couldn't.

We work with this company to arrange flights for 5 members of my family for round trips to Rome with Delta. I had told them this was critical that we land with enough time to get to our cruise and we agreed on the tickets and the time of the flights. This was done in December of 2016 so when it was time for us to leave we checked in to the counter on April 4, 2017 only to find out that the flight out of Boston was no longer a direct flight and now routed thru New York. This would of worked for us but when they did this change our flight from our location would not make it in time to make the flight to New York and now there was no way to get to Rome on time for the cruise.

After multiple issues with booking my tickets I discovered an error in the reservation in which an extra letter was inserted into a name. ITN wanted 100 dollars to correct, whereas Delta would have do it for free. This is after spending >20k in tickets. DON'T EVEN CONSIDER DOING BUSINESS WITH THIS GROUP.

The agent was more than helpful making sure we knew about the airlines, airports and itinerary. He even called back twice to make sure we were able to print all the tickets and was very patient. The next time I look for airline tickets I'll use this company and talk to **.

Called the Customer Service Dept and was told that I could cancel but there would be Cancellation fees. 200 from American Air, 250 International Travel Network, and 49.00 from International Travel Network as a penalty. Then they emailed me a refund form to fill out, and the form asked for my c/c??? Now they want to charge me 250.00 to process the refund!!! WTF!!!

I did not heed the warnings in the reviews about ITN. DO NOT MAKE THE SAME MISTAKE!!! On APRIL 23, 2016, I paid ITN $10,163.68 for 8 round-trip tickets from Cleveland to Milan departing on December 15, 2016, returning December 28, including $1,255 for "flight insurance". What a rip off. In November, I checked the flights only to find out that our return flight, from Naples, had been changed to depart 2 hours AFTER our connecting flight left Munich. I tried for 3 days to contact the person I'd worked with only to find out later that he was "on vacation" with no way to get the issue resolved. So I called the 800 number to find out if he even still worked there, but the snotty person who answered the phone was rude and absolutely no help whatsoever. She told me there was nothing she could do and I needed to contact the airlines (Lufthansa) who had cancelled the flight.

This is the worst agency to use. I booked since October, was suppose to travel 5th of Dec, but couldn't for medical reasons. I booked 5 tickets and had to cancel. They told me to forward my medical information which I did. With my ticket protection, they told me I will get the refund. 4 weeks down the line, they are giving me story and uncertainty on how they are yet to hear from the airline. On top of that, the customer service is the worst in history. I don't know if they truly contacted the airline or not, they are very rude and clueless. They keep telling me they will send updates and will contact me. Till this moment, no ticket, no refund and still no word from them. I am in the process of suing these crappie fraudsters!!! Plus do not waste your time or money with this people. Bunch of BS!

Their customer service is horrible. Change in flight 13 hours away from an airport and was told to go to the airport to fix the change in flight due to a cancellation thru the airline. When I asked to speak to a supervisor I was told they did not have one. More than likely you will be speaking to an Indian nationality person and cannot understand what they are saying on top of their rudeness and short answers. So now I have to leave my destination drive 13 hours to a airport to fix this problem even though this company has been paid. Very angry customer here. When traveling and booking through a company it's for the simplicity of no hassle. This company is not but rude and unhelpful to every degree. I guess you get what you pay for. I wouldn't recommend this company to anyone and will never use them again.

July 14 I purchase 4 tickets to fly to the Philippines in December from United States for my wedding. So I decided to check my tickets to Air China to confirm our flights. Somehow two out of four tickets was canceled. I call ITN customer service right away and tell them the problem. The service was horrible. I talk to Whitney, Thor, Newton for the past 2 weeks now and they keep telling to wait for the response from Air China over and over again. I don't even believe they try to get a hold of the Airlines. When I call the Airlines it's not even hard to reach them. And they told me to contact my agency where I purchase my ticket because that's their responsibility to reach them and fix the tickets.

The customer service with International Travel Network (ITN) was pitiful to say the least. They bill the bank 3 times in just a few minutes. Of course the bank red flagged it as fraud. I confirmed to only pay once. The bank did, only to have ITN cancel the flight and yet still had the payment. It took me several calls to get that returned. After all of that, I tried to get a new ticket. It was then that ITN would have to call me back with a 3 way call. A first for that! Even after doing that the money set there with still no ticket.

Let's summarize my experience: I purchase the ticket, and ITN was very pushy for me to finalize and purchase it, which made me suspicious. ITN representative had asked me to speak with my bank to authorize the charge on my card, which also was suspicious, especially since this has never happened with me before. Clearly they have a long history of scamming people and figured a way to protect themselves (DO NOT REPEAT MY MISTAKE). ITN had sent me a fake reservation number that same purchase day and few days later issued the ticket and send me the real ticket (that reservation number was not recognized by any of the airlines).

I am thankful to ITN about finally resolving the issue for my $300 refund. I would have rated ITN satisfactory if I didn't have to waste so much time by going through so much effort to resolve the issue. The travel agent I dealt with was always polite but did not always tell the truth. If my RT ticket was issued from IAH to TLV I would have rated them happy with the experience. My return ticket was up to Chicago. Communication with the agent about this discrepancy did not help since he assured me the ticket was valid. After paying the quoted airfare and being issued the ticket, he told me it was my responsibility to contact him if there was a problem with my ticket in TLV. If my ticket price was not increased after the previous quote and there was no additional service charge, I would recommend ITN to my friends.

I thought this was such a good price. I took it and they offer ticket protection too for a reasonable fee. How could I go wrong? Well, it is very wrong to buy from this company. I saved $200 on a rt to Italy this is true... plus $62 for trip protection which covered changes and cancellations. How could I go wrong? Well, earthquakes in Italy, personal situations and one of my friends there - with whom I was going to stay - is very sick. I wanted to change my ticket and come back early but trip protection only counts for what the company itself charges... not to change ticket - it would cost me almost $800 to change.

The company is a ripoff. It is much better if you purchase tickets directly with the airlines. The put markup on the ticket as I spoke to Cathay Pacific. The ticket I had with ITN is 400 expensive compared to Cathay. I remembered that there were 2 charges on my account. One from Cathay and the other from ITN. So next time if you book ticket and tells you that split amount from ITN that means that is the amount that they are getting from our pocket. I believe this all happens to all tickets with other airlines as well.

To let people know not to use this service. I was first promised a low fare to Europe, but next day new much higher price. Could not give us seats on any flight. No communication when one flight cancelled and we were stuck in Europe. No personal service--or service at all. Plus, airlines apparently do not like to deal with this company.

I purchased a ticket which was never issued to me until a month after I paid them. When they issued the ticket, it was in the wrong names. I couldn't fly with the wrong names. I pointed it out to them. It was their fault. The best they could do is cancel my ticket and levy a charge/penalty which they didn't do until the day of the flight. They sent me an email that I missed my flight, hence they weren't trying to refund me.

I'm a first time user of ASAP Tickets (ITN), so far I'm impressed with the service provided. I save time and money on the tickets compare to other search engines. It's nice talking to real people who listen to your concerns. My agent was very informative and helpful. He was also upfront about all my requests. Thanks so much for understanding my needs. Take care and God bless. Hope to do more business in the future!

I purchased a ticket thru ITN and they input the wrong name on the passport. Now they want me to pay an additional 383.00 to correct a problem they made. I asked for a full refund thinking the travel protection would cover as it did in previous flights and they told me NO. The ticket cannot be used because the passport and ticket do not match. I refused to pay more money. I will never used this company for anything and I beg consumer not to use them and get burned like so many others.

I purchased 6 tickets for this ITN in November of 2015. I was informed by my eldest son that he and his fiance are expecting and would not be able to attend the family reunion. The due date is August, but the doctor will not allow her to fly. The flight is July 26th, so baby could come at any time in July or August. I also purchased ticket protection whenever available just in case. I request to have their 2 ticket canceled in June and money refunded because of ticket protection. Today is now July 12 and I have to call the airline last week to cancel the 2 ticket myself. ITN first was telling me that the tickets are non refundable. I informed them that I have purchased ticket protection and should get a full refund on those 2 tickets. I also provided them with a doctor’s letter as requested.

The issue we had was resolved by the firm.

After booking flight to Glasgow, Scotland with Malou we paid for travel insurance for change or complete refund of ticket. On the bottom of the confirmation it states: "Change your flight, no problem for FREE." When my sister and I discovered that not only did they have us returning from different airports (Glasgow and I from Edinburgh), my sister was leaving the US one day before me!

Please make sure when dealing with this company to be upfront on their reservation process. I have come to believe, they are running some sort of scam, in causing a delay in submitting payment request or approval from the credit card company which in term, casing the purchase & confirmation of the airline ticket to be delayed by a day or so, this kind of action has cost me over $450 easily. I had worked with my credit card company ahead of time to notify them of a large purchase and gave them the company name and my travel time and destination. I conformed with them that it's all cleared.

The worst service ever. I bought a ticket from Cleveland Ohio to Cairo Egypt. They arranged the whole trip which had Air Canada as one of the airlines. They took my data and knew that I am not American so that I have to acquire a transit visa to be able to transit in Canada, but they did not tell me. I booked the ticket on March 5th and on April 21st I knew by chance that I may need a transit visa, so I sent them an email asking if I really need visa as this is my first time to book a ticket myself. They replied we are not authorized to give any advice about the visa. They refused to help me knowing whether I need a visa or not!

When I called all I wanted was a 1 way ticket to the Philippines. Your agent talked me into a round trip ticket with flight insurance. This insurance is at a higher rate than the industry standard over $50.00 or is $53.11 dollars. This is a joke. Round trip $758.76 plus the $53.11. Now the cost $300.00 plus $620.90 = $920.90. This is higher than the original ticket. Then they add a bonus of a free trip to canada. Now we do not want it increases the price of the rebook.

I purchased a ticket to go from Toronto to Entebbe with the Sale Agent Stephanie... That was my first mistake. She has no clue what is she doing, such as selling you a ticket where you have 45 min to change plane in Doha, one of the biggest Airport ever. Anyway, I won't tell you about all my journey which has been a complete tragedy and disaster, but make yourself a favour. Don't even think about using their services. They sucks... Once you give your credit card information don't expect any services from them, they will tell you that they are sorry and they can't do anything, you won't have any chance to talk a representative. They will always try to blame you, and never try to assist you.

We purchased airfare ticket last year from New York to Dubai and last September 2015. We are a permanent resident of US and once we purchased the ticket we were advised by the agent that we do not need a visa if we are coming from the US if we are staying less than 30 days. I actually did not believe the agent and I told him that we are not a US citizen (he knows that since we need to give our passport information when booking and I gave him a non US passport information). Though he did gave me a number and website to check, I was not able to check since I think that this guys know what they are doing. Come Travel time last December 11, 2015, while we are in the airport, the airlines ask us about the visa and since we don't have it then we were not allowed to fly that day since only US citizens don't require a visa not a permanent resident.

I bought a ticket from ITN in April 2015 to travel internationally. I got a call from them 13 hours to my dispatcher that my flight had been cancel and that there is nothing they can do for me but refund my full amount. I call Delta and delta told me that my flight was booked for the 17 December 2015 when I was told that it was booked for the 18 of December 2015. I told them that it is really important I make this trip, that I am asking them to please try and find me another flight on a later day. All they keep saying is that they can't do anything about it but refund my money and that I should call Delta to see what they can do. Delta offer another traveling schedule and only needed ITN to reissue the ticket and they refused.

Everything was perfect except for the part where the person that helped me did not disclose the fact that the second ticket that he made will mean that I would have to pay extra, as in pay approximately $5 per kilogram of checked baggage if you contact the domestic airline. If I did not investigate what kind of ticket I was receiving, I would have transferred without the baggage if I have left my cash or credit card to pay for the second ticket legs of trip. I have traveled quite a bit through the military for 20 years and could understand terms that ticket agents would use in dealing with customers, but never did I hear the person who helped me say that I would be stuck midway as airline baggage fees are not included on the last leg of the trip which happened to be in the domestic route for my case. Bottom line, good customer service but pay attention and ask questions you may not normally ask ticketing places, like what happened to me.

I booked a ticket 5 months ago, to a vacation by Dec. this year... So it's been a while and I decided to confirmed the flights for me and my husband, then we figure it out that the electronic ticket that this guy name "HARRY **" Of ITN... which his the one you make our itinerary. When we call to confirmed our Flight we found out that 2 flights wasn't exist. We pay it already and we got all the information and on electronic ticket it say all flights are CONFIRMED!

L knowledge sold me a ticket that had to transit through Canada knowing full well we need a transit visa! Instead we showed up at the airport only to be told my mother in law cannot travel and that the agent should have notified us.

There is nothing to be fair about this company. They ripped me off of $13190 for just a one way ticket when their quote didn't say so and when I wanted to cancel they took $550 as a penalty. It's a fraud and stealing.

My 11-year-old son and I missed our flight to Amsterdam from San Francisco. As soon as we realized our mistake I called ITN to reschedule for the next flight, but the entire round trip had already been cancelled, and the penalties and charges for rescheduling an entire new round trip flight amounted to over $5,000. We won't be able to visit my ailing father. My son may never get to see him. Plus, our return seats have already been sold to another customer, so ITN and Turkish Airlines really made out at our expense.

I paid a ticket with ITN to go to the Congo. I get sick with malaria and notified them. They agreed to postpone my trip but asked me to pay a penalty of almost $400.00. I went to aeroport to take my flight and they refused to respond to my numerous calls over the phone. I spent 2 days in the aeroport in Kinshasa, emailing them, calling them, but they wouldn't respond. In the end I paid another ticket and I came to the USA. When I was already in the USA, the company ITN contact my friend and took payment for the penalty they inflicted me. My friend told me and I sent to ITN all the emails that I wrote them while I was in the aeroport till the time I paid another ticket.

On April 8, 2015 I purchased round trip tickets to Manila Philippines for my wife. It was a trip that was not an emergency but had to be done soon so as to be able to close on a property sale. We did not know how much time my wife would need to close the deal. So when we spoke to the ITN Agent ** she suggested we pay for flight insurance in case we had to change the ticket. My wife thought it was a good idea so we purchased the insurance. Sure enough as fate would have it, the closing was scheduled for the day before my wife"s scheduled return and she would need additional time to deposit the proceeds and wire the money to the US. We called ITN to reschedule. We spoke to the selling Agent ** and she referred us to Customer Service.

Excellent service. Salesperson willing to look at all options. Would be nice to have a way of splitting commissions, or guaranteeing commission to originating salesperson (assuming purchaser is satisfied with original salesperson) in event of time difference leading to difficulties with last-minute bookings.

I, my wife and my daughter refugees from war-torn country (Iraq). We bought 3 air tickets from ITN, to be used from Orlando to Baghdad, Iraq. We are new to this experiment. The three tickets were scheduled on April 30, 2015. We wanted to change our travelling dates for reasons out of our control (I have a dental surgery, which necessitate flying to Baghdad on April 11 NOT 30) and my daughter and her mother needed change any day after April 30, 2015 because she will have an exam on the same day of their travel, which happened through her college and out of her control. Now the ITN want us to pay a penalty of $450 (Approx 32%) out of the ticket price ($1382.6). We think this is totally unfair for any consumer, and there should be a government restrictions to protect people.

I'm very sorry to hear that you had such a bad experience with ITN travel. I am also a victim of their penalty cancellation fee. They charged me $828.65 out of $1490.3 ticket price. That is 56%. It's not right for them to make easy money on me because just i got sick after IUI treatment. We are not alone. There are at least 8 people out there complaining about their practices. I really need a favor from you. Spread the words to friends whom they treated unfairly and being "ripped off”. They cannot take advantage of our difficult circumstances. We need to stop them before more people will fall into situations like us. Together we can file a complaint to the State Attorney of CA. **. Please help me to reach out to our friends. Thank you very much, I'm looking forward to talking to you.

My wife had booked a flight back to the Philippines for December 15, 2014. Her father died on October 29, 2014, unexpectedly, so we had to change her flight. We were charged $650 for the change and told "Once you get the death certificate we can reimburse you". What a joke this has become. Get nowhere when we try to contact them!!! Have heard several stories, "You need to contact Delta yourself". We did and they said that because we used a travel service there was nothing they could do directly, all request had to go thru International Travel Network. Then ITN tells us we should never have been charged in the 1st place!! We have sent the death certificate to them. Still we get nowhere, can't even get confirmation that they received it. Now have learned thru Delta that ITN actually took $250 for themselves and Delta only got $400.

I wasted almost 2 weeks with their representative who made no less than 8 promises and never was able to keep them. Not sure what the problem was but BEWARE, their price promises and itineraries are sketchy at best.

Purchased ticket protection for $128 for two tickets to Spain. While there my wife became ill and we had to return home two days early. Upon return home I contacted ITN asking for forms or paper work needed to process a 50 % refund on additional costs we incurred by changing our ticket. I was told that these forms had to be filed BEFORE rebooking. Pretty tough to do since we were out in the countryside of Spain when my wife became ill, and called her Dr who said as quickly as possible for CT scan. Don't waste your money on their ticket protection.

I purchased tickets to Zambia through ITN. When I got to Johannesburg I discovered the airline they had booked me with (to get from Jo'burg to Lusaka) had gone under. ITN had between November 1st and December 29th to let me know and they didn't. While I know ITN was not responsible for the demise of Zambezi Airlines, I feel it was their responsibility to inform me. When I bought the ticket they told me I could not purchase insurance for this flight. When I let them know what had happened, their level of concern was zero. Never again!

I have purchased a refundable ticket from this travel agent, but they are refusing to give me my refund, after they told me it was a refundable ticket, plus penalties.They are now requesting me to first pay a $350 penalty, then they will now issue my refund. Why can't they just deduct the funds from the $1,489 that I already paid fort he ticket? I cancelled the ticket because the trip was too long, and has several stops. I am now unable to travel to Africa to go see my dying father.