International Travel Network Reviews

With ASAP it was the 1st time to see such a quality service without paying extra amount of money. Price was even better than with the airline but the service was way above the average I have received so far. Thanks and see you soon again!

I have been working with Rachel for 2 years now on one flight. It was cancelled last year due to Covid. All was good until she actually had to work to get my flight rescheduled. It took months of me checking back with her to update me, which it took me to reach out to another CS agent to get the help. Her being unresponsive is an absolute understatement. Fast forward to Jan 2021 and it actually took me finding a flight at telling her to book it. She responded and said "ok" which she never did. So this little "oopps" cost me about $600. Then when she finally sent me a quote, which I approved, it was communicated to me that nothing else was needed and the flights are 100% paid for.

A friend of mine referred me to this site and I am so happy he did. I received excellent service and deal. The transaction was smooth and fast. Thank you for my tickets and such a polite attitude. Can't wait to book my next travel.. 5 stars!

Their travel agent was very helpful and called me to explain everything in detail prior to purchase. I absolutely love this service! A good value for money and pleasant communication with reps. I will book more flights when I travel next.

I booked my international flight on March 12th, 2021... I arrived at the airport to find out that United Airlines had canceled the entire flight. I stayed at the airport for 4 hours, trying to see if I could still leave. The airlines indicated that the company I used should have notified me of the changes and refund me my money, because it wasn't my fault! However, ASAP never notified me and now don't want to pay me all my money without a penalty!!! Wow...My flight was scheduled for May 17th, this was plenty of time to notify me!!! It wasn't my fault. I WOULD NEVER RECOMMEND THEM TO ANYONE, AND ESPECIALLY NOT ** PEOPLE! I think this is the only reason they are doing me like this because I'm a ** WOMAN! As of 7/22/21...I have evidence on their lies from this company that I showed them! They will say you signed documents that you know didn't happen, nor can they produce it! This company is scandalous!!! RUN.

Agent secured a great deal for my upcoming trip to Barcelona. Pam is my agent and I love her attitude. She is so caring and pays attention to details. Next time when I'll need flights, I will contact her directly. ITN agents are the best!

Very attentive and patient agents. This is my 4th year booking with ASAP Tickets and obviously not the last. I've always recommended my acquaintances to try this company because of the great services. My current agent is Enzo but I would like to thank also the agent who replaced him but unfortunately I can't recall his name.

On December 31, 2016, I traveled to Nigeria by Arik Airline using a roundtrip ticket I purchased from ASAP Tickets. I arrived Nigeria on January 1, 2017. My return flight to the U.S. was scheduled for June 5, 2017. While I was in Nigeria, Arik Airline was barred from engaging on International flights. I attempted to get a refund of my return trip from Arik Airline but they referred me back to ASAP Tickets since I did not buy the ticket directly from Arik Airline. I contacted ASAP Tickets & they referred me to International Travel Network. I was stranded in Nigeria & had to borrow money to buy a one way ticket to return to the U.S.

Incredible patience with my everchanging schedules. I recommend this company and Shelby in particular for providing an impeccable service. I will certainly return to book more flights. Thank you for helping us to travel easy and more affordable.

They are so kind and helpful to sell the tickets and some days after they change everything. They send you an email saying the flights were cancelled by the company but they never gives you a real reason. After that they try to schedule other trip more expensive than other companies and the policy of refund doesn't exist. They always uses two agents, one to sell the tickets and the second to get more money from you. Be SO CAREFUL AND NEVER USE THIS COMPANY TO TRAVEL. When you buy a ticket from them, you buy a headache. They will never send to you an email cancelling something because they are afraid of suits. They only cancel by phone and when you try to claim to your insurance they always ask for an email format of cancelation.

I am very pleased with the flight offer received. Thanks to my agent's hard work I was able to save more than 200 dollars. This is a helpful service during this complicated time when the crisis has affected all of us.

I am real fan of ASAP and ITN. This is the only agency that provides such a wonderful customer care. My agent took care of me from the very beginning of booking until I safely returned from my travel. York is the name of agent who made my travel completely painless.

Due to Covid-19 restrictions leading to flight cancellations and foreign travel, I sought a refund for 4 tickets purchased through ASAP Tickets in October, 2019 for travel in April, 2020. ASAP Tickets would only agree to a partial refund of $3630.24 and a travel credit of $1224.04. In June, 2021 and upon trying to use the travel credit, ASAP said they only had record of a $1000 credit. The quoted price for the new tickets I was seeking had considerably inflated price over fares found online at various airline and travel sites. The inflated ticket price was over half the credit amount due me. My total experience was plagued with ASAP errors to include being doubled charged and having to file a credit card dispute to resolve it. ASAP agents were not responsive when there are issues.

My travel agent remained calm even when my plans changed by hours and days. It was the most professional and pleasant experience I have ever encountered. Please extend my gratitude to Omar, the best agent at ASAP Tickets.

Cancelled flights, wont refund money, and customer service lies! Beware! They won’t return calls when you ask for a refund. They will dictate you what you can only refund and they will offer you a voucher! The service not fulfilled, unprofessional customer service! Yelled at my 65 years old mother because my mom does not wanna rebook due to covid cancellations and they are holding my mother's $6700 money leaving her with no flights! We called and email many times and the same alibi.

Can't believe I'm finally home. I was stuck abroad because of Covid but Asaptickets agent did his best to help me and finally this nightmare is over. I’ll 100% book all my future travel with this company as well as recommend it to everyone. Great follow up!

I purchased a ticket to Europe with 1 stop in Frankfurt. Paid for the ticket. One day later I receive emails about a 1.5hr layover turning into a 9 hour layover and the ticket price increased. The ticket was cancelled by ASAP Tickets because I did not accept the change. New ticket search was done. Price increase of $600.00. Now I am supposed to pay $500.00 to get a refund. None of the changes were requested by me, the customer. Do not use this company.

I had purchased two tickets to South Africa in January for a trip of a lifetime with my granddaughter. The airline cancelled our flight 2 weeks before our trip. When I rebooked the tickets ASAP tickets charged me $3100 for the 2 tickets when the airline was charging $1800. When I called them on it they refused to refund the tickets or even cancel them. I filed a grievance with BBB.

I'm using ITN and ASAP Tickets for more than 7 years. Over the years they've found the cheapest fares I can afford. I've worked with different agents but currently Abigail is my travel agent and even a friend. She is so caring and always nice to me.

I went to the site to get a flight booked, they had the best price for where I needed. Put in the airports, set the date of travel and requested a quote, was directed to call a 888 number to finish booking at the special rate. Got a agent on the line, and was told as soon as I gave the discount number that the quote wasn't any good, it was a promotional deal that was the best price some time in the last year. Then why did I put a date in for my quote? I could still book but now the price was more than $350 higher than the quote.

My wife and I are retired living on SS. We saved 2 years for money to visit her relatives in Bali and Jakarta where she grew up. We bought tickets in Dec of 2019. Flights were cancelled and this company will not return our money after Korean Air gave it back to them. Tried for months now and there are Thousands of others like me. They said they would keep about 600 dollars of the 2087 dollars we gave them and give us the rest but the Thieves will not do that even and at this point I refuse to let them get by with that. Never use this company!

Even though it's not an easy time now, ASAP agent was the one who took the stress away from my booking. I am very thankful for the time and dedication and plan to call her again for other travel plans. This is a 100% recommendable service!

Outstanding customer care from Gohil, ASAPtickets agent. He patiently guided me through the booking and payment process. But when the flight was cancelled, helped to book a new one. Excellent help during the pandemic. I will recommend his and ASAPtickets services to my friends and colleagues!

After several months of waiting I received my refund for the flights I couldn't use due to Coronavirus pandemic. I hope to book new flights soon to visit my family. Thank you ASAP Tickets for delivering what was promised.

My first booking was amazing. I talked with Jackson and he did his job well. This agent led me through the process, was super patient in answering all of my questions. I will be a returning customer of ASAP Tickets.

The airline in question cannot rebook me on their own, because either they have not been paid by ASAP or they have an agreement with ASAP to make more money from customers like us. My current travel agent (Elvina) is nice and courteous but the original one (Wiser) is not even responding. THE MORAL OF THE STORY IS, NEVER EVER BUY FROM ASAP TICKETS, THEY HAVE FOOLED THIS LONG TIME RETURNING CUSTOMER. Looking into reporting them to BBB and talking to an attorney.

Samson was extremely accommodating and knowledgeable, he is the reason why I keep coming back to ASAP Tickets. Samson has never let me down and his expertise always surprises me. Thanks for the great service, Samson!

The agent I dealt with was so creative and helpful with my crazy schedule. Plus helped to put together some leisure activities for my trip. Without hesitation, I will recommend ASAP to all my colleagues and friends.

Trey was amazing! He got me a good deal and helped even during the weekend. I will call him for all my flight bookings and recommend ITN to everyone I know. And I have already referred ITN to my sister.

Due to covid, my trip had to be cancelled. I booked with this company through asap. My confirmation number is **. The company has refused to reschedule, saying the airline is responsible for rescheduling. The airlines has confirmed. The travel waiver/voucher was send to company. Now through researching this company, I have found they have a pattern of trying to take customer's money. I have reached out several times to them. I was repeat customer, this was my second time using them. I travel to do mission work and this company is trying to cheat myself and others from people like myself who work hard to save their money to help others.. I'm going to have to dispute with my card company to get this settled. Be aware of this company.

Prices for flight tickets are affordable and agents are well informed about the industry news are travel specifics related to Covid. My agent Monty is so knowledgeable and finds great deals that fit my needs. Monty is the best travel agent I have ever worked with!

Since April 2020 I have been reaching out by e-mail and phone to ASAP Tickets regarding a refund for flights cancelled by the operating airline due to COVID-19. Every time, I was given a different excuse: I was offered exchanges, or flat out told airlines discouraged refunds. Per U.S. Department of Transportation regulations, both U.S. and foreign airlines with passengers on flights to, within, or from the U.S., are entitled to prompt refunds when the carrier significantly changes or cancels a flight. ASAP Tickets even promotes “offering a FREE exchange or cancelation” on their own blog, but they fail to follow their own policy. When reaching out to the airline directly (Swiss Air in my case), I was told ASAP Tickets was already refunded. Yet, I am still waiting for them to refund me, almost a year in. Unacceptable.

When searching for the cheapest prices, I always check with ASAP Tickets. If I find a cheaper deal elsewhere, I call them for price match. This is a top notch service that I highly recommend to people who search for cheap tickets.

Due to pandemic we had to cancel all our travel plans and ASAP Tickets issued us a travel credit. After few months, when the situation was more stable, we booked our flights again and this time the trip was possible. Thank you for being honest and patient through these trying times.

Very competitive pricing, but what's more important, ITN agents are professional and attentive. I especially appreciate work of travel agent Kalista. She has helped me more than once. Next time I’ll ask for her.

The cancellation of my return flight and my trip had been very difficult for me. I waited for long weeks, but finally everything was back to normal and I was able to recover all of my plane ticket. I am very grateful to the team who took charge of my file and solved my problem. Again a big thank you to ASAP travel.

I bought 3 plane tickets in April through ASAPtickets. A decision I deeply regret and continue to do everyday. Please do extensive research before giving this company your money. Plenty of testimonials on YouTube and other media.

ITN customer care specialists helped me to get a refund for a flight that was canceled 4 times because of Covid. Now I have booked another flight and hopefully all goes well. Highly recommend this company.

The customer service is superb. They first helped me with ticket booking and eventually also with rebooking. I have no complaints or issues that I could relate to this travel agency. This is a recommended service!

Here is my case: Confirmation Flight ID # **. August 23 2019 - Bought ticket per ID reservation # ** $759.23. January 31 2020 - Received notification of itinerary change from schedule.changes.ph@asaptickets. March 11 2020 - Received notification of itinerary change from schedule.changes.ph@asaptickets. May 12 2020 - I replied to request a full refund to email address: time@itncorp.com. February 1 2020 - Received notification of itinerary change in schedule from time@itncorp.com. February 7 2020- Received reply from Yvet: time@itncorp.com as follows: "We send a request to the airline for the refund. As soon as we will have updates we will get in touch with you."

AsapTickets helped me to get the desired tickets to return home and celebrate Christmas with my loved ones. Thank you so much. God bless everyone and especially my travel agent at Asap. Merry Christmas!

It's so important to have a reliable agent these days! I'm glad I've found one. His name is Fulton and he works at ASAP tickets. I will never book with anyone else! He's always available when I need help with travel planning.

The person who I worked with was cooperative and resolved my problem. During these tough times it's so nice to have someone to rely on. This agent exceeded my expectations about travel agents and I will definitely book more flights with her.

Booking with ASAP was easy, I was guided through the process from the very beginning till the end of transaction. Service is very helpful. Now I just need to take the actual trip. Hopefully there won't be any changes related to Covid-19. Thanks!

Exceptional service, cheap flights, convenient ticket exchange process. What can I say more?! It's been great doing business with ASAP Tickets and ITN and I highly recommend them. 5* are well deserved.

I totally love this service! My agent is always helpful and understanding to meet my needs. With him I feel safe about my flight bookings. My warmest regards goes to Dayton, the best agent at ASAP tickets. Thanks, Jennifer.

Asaptickets.com is the best airline tickets service I've used for my overseas flights. Without their help I wouldn't find such an affordable last-minute deals. I strongly recommend this travel agency.

Bellamy is a highly qualified and friendly agent. He's been my agent for over 2 years. I've introduced him to few of my business partners and will continue recommending him and ASAP tickets also in the future.

I had an excellent experience with ASAP Tickets/International Travel Network. The customer reps are fast, efficient, and most importantly look for the best deals for me, the consumer, instead of trying to take advantage of me. I was impressed and excited to find this service that could help me find better ticket/travel deals compared to sites like Kayak or Google Flights. I am an avid traveler and I will be using this service again very soon.

Hendrix is one of the best travel agents I know. ASAP Tickets should be proud of having him as their staff member. Hendrix provides excellent service and makes booking super easy. I will share his contacts with my friends.

We have contacted ASAPTICKETS for the full refund of our plane tickets (family of 6) since March 27 and have followed up every 2 weeks but we still have not received our refund. Our flight was scheduled on May 19,2020 and was cancelled 4 weeks before the our flight. First was, Philippines are not letting any flights in the country then we received notification that our Flight is cancelled. We have called ASAP TICKETS numerous times and was promised that we will get an answer within 5-7 business days but no one gets back with us with an update. We tried reaching out to our agent as advised but he always claimed that he have filed for the refund as of 5/2/2020 and he doesn't have any update for us.

My refund has finally been processed successfully. More power to ASAPtickets, I knew I can count on you! Agent Gus followed up whenever I had concerns about the progress of my refund. Gus is the best!

The best attention and care I have ever received from a travel agency. Agents are top notch in customer service. Will surely return to buy more flights and also recommend to others who travel internationally.

I always thought if you're getting a cheap flight, you won't get any customer support if anything happens, so I was overpaying and booked flights directly with the airline.. And still the service was average. When I found ASAP Tickets I was skeptical at first but after booking 2 trips with Wayne, I am totally sure that ASAP Tickets is the best way to book flights because of the extra care made by travel agents.

I'm 100% satisfied with the service I received from ASAP tickets. Agent named Sano explained all flight details and guidelines patiently and made me feel comfortable and stress free about my booking....

Thank you ASAP Tickets for rearranging my travel plans and securing a flight to avoid any lockdowns and quarantines. Hands down best service in purchasing and exchanging my tickets. Thank you once again!

Do not use this company. I purchased an airline ticket along with their trip protection insurance and have been waiting for a refund for 7 months after the airline cancelled my flight because of Covid. If you have been ripped off you should report them to the BBB in California, where their corporate office is. Also, report them to the Attorney general in your State as well as the Insurance Commissioner in California if you purchased their Trip Protection. Businesses that do not comply with insurance laws will be shut down by the insurance commissioner because of fraud. You can also contact the Office of Aviation Consumer Protection at (202) 366-2220. Contact the Federal Trade Commission ftccomplaint assistant.gov The more people who file complaints, the faster we can put this fraudulent company out of business.

I purchased a ticket from ASAP Tickets/ ITN to Travel in March via Lufthansa Airline. The flight was cancelled due to the pandemic. The sent an email informing me that I can re-book for no cost at any time until December 2020. The ticket cost total of $978.00 which included a ticket protection in the amount of $79.45 which would allow for a full refund of the ticket in the event of cancellation. Fast forward to September, I called to rebook, first, they told me that I needed to pay an additional $258.80 to rebook the flight. I argued, they explained that the airline wants them to charge those fees. So, I reluctantly paid. The agent "APEX" asked me to pay another $79.45 for protection. I told him I would not because the previous one I purchased did not seem to do anything for me. He said no problem.

I had a slight delay due to wrongly spelt middle name but finally everything was resolved. Ticket was issued from Delta Airline via the ASAP ticket. Special greetings to Rick who was always available to help without hesitation. Thank you kindly.

I've booked economy tickets with ITN twice. There's a great variety of flight deals to choose from and their prices are totally acceptable for me. Frankly speaking, for business class flight bookings I am using another company, but at times when I just need an affordable economy class ticket, ITN ASAP tickets is a perfect option.

My experience with ASAP tickets is a distasteful experience. The agency does not disclose all the full terms but rather a generalized term. All flight transactions made throuGh ASAP Tickets are not refundable. The airline I had booked through ASAP Tickets cancelled their flight. ASAP Tickets requested to charge an additional fee of $150 dollars to change the flight that was cancelled at the fault of the airline. And this was to occur every time the flight was changed by the airline. Requiring the passenger to continually be paying ASAP Tickets a cost fee whenever the flights changed. Refusing to to scammed since flights will continually change during this pandemic, I opted to cancel the flights that was already cancelled by both Brussels Air and United Airlines. ASAP tickets deducted a total of $400 dollars from the initial cost and will only refund less than 60% of the ticket purchase price.

Impala showed exemplary service. She was flexible, accommodating and made sure I get what's expected and a little more. I will spread the word about her great attitude and professionalism. Thank you!!!

I purchased a ticket on South African Airways but the flight was cancelled because South African stopped operating due to COVID. I need a refund or exchange for the return leg of the journey from Washington to Accra for Flight SA 210. ITN protection states that a passenger is eligible for 100% fare compensation if there’s a flight cancellation due to unforeseen circumstances or airline bankruptcy. My agent, Junior, offered to waive the fees associated with booking another flight And the ticket he’s offering is a South African airways business class ticket which will require me to come out of pocket for an additional $6000. This does not satisfy the terms of the ITN protection. This is a total scam.

ASAP Tickets is a scam!!! My family and I were supposed to go on the trip of a lifetime in April and due to Covid our flights were cancelled by the airline. ASAP tickets then told us that in order to receive a refund there was a $800 per ticket fine, totaling $2400 for our family. They were unable to give us where this was stated in writing anywhere. The real kicker is that both myself and my mom are nurses on the frontlines during the pandemic and we were taken advantage of by a greedy travel agency!!! Beware, the little bit of money you may save is not worth it!!

Straight up. Warning. Do NOT use this company at all for your tickets. We purchased our tickets prior to covid to Australia to visit family. Due to the covid, government advisory stated, do not travel. We called United Airlines about our tickets, and they told us we had to call back ITN. We did so. ITN told us they could only postpone. We did that. Currently, we still can't go, so we called ITN for a refund. Our tickets for the trip cost $2565.50. They preferred us to extend, but we must pay them 500.00 for each tickets, plus a $250.00 processing fee for each. (1500 we had to pay). So, then we asked for a refund. They stated it would be $500.00 penalty for each ticket, and another 250.00 processing fee to get a partial refund. But, wait for it...Wait for it!...They wanted us to PAY THEM $500.00 to start the process to refund us for EACH TICKET just to get a partial refund.

Because of Covid I wasn't able to travel in April. Conrad went out of his way to make things easier and rebooked my flights efficiently. Thanks to his patience and hard work I will recommend ITN to others.

This service is exceptional. Agent Ruby always helps until the very last detail is covered. Now, with the Corona virus situation, she called me 4 weeks before the scheduled flight and offered to postpone it for a later date. Thank you for making me feel secure about my travel bookings..

Finally after more than one year of patience, miscommunication cum mental harassment I got the refund. Thank you.

Thanks for organizing my refund for the flight canceled because of Covid. Travel agent informed me whenever there were some updates regarding my request. It took some time but I'm still happy it's done.

Both Lazarus & Arnold have been both fantastic in helping me navigating through unwelcome & unplanned changes to my itinerary due to airlines Mishaps! Their commitment to excellence in helping their customers is exceptional! I strongly advice any traveler to use ITN services. :)

Sony from ASAP tickets provided a topnotch service when organizing my trip to Philippines. Due to severe restrictions it was more difficult to plan travel myself, so I asked for the help of ASAP Tickets travel agency. I am sure I've made the right choice.

Chuck from ITN was able to find me a a perfect flight deal that I wasn’t able to find by myself. I am very satisfied with my experience with him and Asap Tickets agency. I will call him for my next trips as well.

I was so impressed by travel agent Joseph and his outstanding customer service. Great communication skills, patience and good attention to details. The selection of flight options he provided was on top of things.

We bought 4 tickets to travel to Paris in June, but the airline cancelled both our outbound and inbound flights. After months of battle and NO HELP whatsoever from the ASAP Tickets agent (part of ITN), the airline refunded our tickets back to ASAPtickets. However, Asaptickets/ITN is now refusing to refund us. They are holding up our money and even tried to scam us into paying them an additional $1000 to get our refund. ASAPtickets/ITN is charging us for a service that was never provided or even available! BEWARE! DO NOT use this fraudulent company! Their agents are professional scammers and thieves. Save yourself a LOT of trouble and book directly with the airline company! DO NOT USE the following Asaptickets agents: Joseph S. (**) and Harrison V. (**).

I purchased their recommended ticket protection policy. Because of Covid 19, our return flights from Asia to the US were canceled. Oh agent at ASAP got us return tickets which delayed our return by 4 days. The policy promised $300 per person if there was a delay of 6 hours or more. ASAP did not honor that agreement nor give a reason. After months of email and phone efforts, we were denied the payment. ASAP finally agreed to refund our premium of $118. It took another 2 months and many phone calls and emails to finally get that. Most calls and emails were not returned.

Miley was knowledgeable and, while organizing my travel, she was patient as hours. Support received was remarkable. I will certainly call Miley again and will spread the word about her excellent customer service.

Agent patiently dealt with all my schedule changes. It was such a pleasure to work with a live travel agent who understands the specifics of my needs, not like these online robots with zero understanding.

I am regular ASAP ticket customer. I purchased two tickets in March to travel to Africa, however a few days before my scheduled travel date my flight was cancelled due to COVID-19, and world borders closure. Right after I tried to get my full refund and I was advised that I would lose money which I found rather odd. I decided that I would call back when the border reopens and scheduled another flight.

Extremely helpful and clear in explaining all the details related to my flight bookings. I felt like talking to a family member. Hopefully I will get a chance to book more flights with Martin and ASAP Tickets.

I really liked that the flight booking and exchange processes were simple and transparent. I will return to book more flight tickets with ASAP for my regular UK-US trips. Thanks for the flexible service.

Horrible experience. We purchased tickets back in February for a flight in August of 2020. We provided all our info and credit card details to International Travel Network / ASAP Tickets. 4 of the tickets were charged on our credit card by United Airlines per the request of this company, and 1 charge was by ASAP Tickets (this company). Due to the Pandemic and our destination not allowing us to fly, we called ASAP tickets and asked for a refund, 1.5 months before the flight. They refused and said United Airlines will not refund. So we called United Airlines, United told us we are allowed for a 100% refund due to the situation of the flight not allowing us to fly to our final destination.

I purchased airline tickets for travel before Covid-19. Delta cancelled my flight in April, a full refund was issued to ASAP tickets on April 24th. I have been fighting for MY MONEY since then. I didn't ask ASAP to contact Delta for a refund. AS FAR AS I AM CONCERNED THEY HAVE STOLEN MY MONEY. They are full of excuses as to why it is taking so long to get a refund. They always want me to take a credit which is unacceptable. Any other business you would have a refund in a maximum of a week. I have played nice, but my patience is wearing thin. My next course of action is to get a attorney involved.

Virus hit, they have my ticket$ Since April 29. They lie. They keep our money. They use their credit card so airline refunds to ITN also known as ASAP tickets!!! Stay away!! Far away.. until the tv station get a hold of them!!!

I truly appreciate the assistance that Asap Tickets provided during the COVID-19. Once again you proved that my flight bookings are in good hands. I will spread the word about your services also to other people who might be interested in flight tickets.

Asap Tickets is way better than other airline ticket seller I have ever used. I recommend using Asap Tickets to anyone who is looking for a great service combined with low prices! Agent ** is the best.

I purchased my ticket to Liberia and due to covid I could not take my flight. I paid $5000 w insurance and now they want to charge me to get my refund or force an exchange that is almost 50% less than what I paid. They have given several different amounts of penalties and constant lies. Don’t ever use this company.

I had a round trip Michigan-Frankfurt on June 18th with ITN confirmation Nr. **. Because of Covid situation, it was impossible to flight so United Airlines refunded my ticket, but as I booked the flight from ASAP, it’s their part to transfer my money back to my bank account. For a month now I have tried to contact one of their agents, Dusty, emailed costumer service, filed a complain in their website, contacted them through their Facebook page and all other social media and not a single response till today. ASAP Tickets is a nonprofessional and irresponsible company that is trying to keep my money. I will never again book from this scam company and I will definitely make sure to let everyone else know what a nightmare is to get your money back from them!

Agent Lisa was supportive and truly helped with my complicated situation with flights. My initial flight was canceled and it was stressful cause I needed that ticket. Lisa did everything right and found a replacement itinerary that worked out perfectly. I will always recommend this particular agent of ASAP tickets.

The ASAP agent I worked with was somewhat unclear. But the deal I got was worth this little confusion. The price and layovers were better than I could have expected. All in all the experience went well????

I was overseas when the Covid-19 hit hard the US. ASAPtickets helped to find suitable flights for me to come back home. I appreciate their service at this crazy time. Keep up your good work and God bless!!!

Bought ticket in early March plus insurance for Rome Italy. Flight was cancelled due to Corona, was offered voucher to use by March 2021 (which wouldn't do me any good) or refund. Had to pay $350 upfront to get refund and they would credit my card for full amount in 60 days. I am leary about sending $350 in hopes of getting refunded in 60 days. Can't they just take the fee out of my refunded ticket price?

The company was able to resolve my complaints and understood the circumstances. Thank you for your help.

To be honest with you, before purchasing my airline tickets to China, and Singapore from ASAP Tickets last year, let's just say that I was very skeptical, and I almost did not buy from them and nearly went with usual verified travel agencies in the states like, Travelocity, Expedia, etc, etc, which had much more expensive tickets; now given that my previous purchasing experience was a very positive, then, I decided to buy my airline tickets from them again, but this time heading towards Central America.

The refund has been processed finally.

The worst company ever! Ruined our vacation. Allowed me to purchase an airfare for my family and I for June flight in the amount of $3,707.56 plus $20 and cancelled on us a few weeks prior flying. Their reason was that the airline cancelled. I called the airline and found out it wasn't true. The airline only changed the times and ASAP/ITN could easily fix that. Instead they said they cannot do it.

I first contacted ASAPTICKETS about our flights which were cancelled by Delta on April 11, 2020. I have spoken to numerous agents, have emailed them numerous times and still no one can tell me when I’ll get a refund. ASAP Tickets has been giving me endless excuses, misinformation, and differing responses from one team member to the next. I was told on May 5, that I would be getting a refund, but still no refund. I would love to read a review where someone received a refund for a flight that was cancelled due to Covid 19, but after reading reviews on their FB page, TripAdvisor, TrustPilot, YouTube, ITN’s website and this website, I have not read one. Shame on them for not refunding my money and causing me unbearable stress.

My return flight was cancelled due to covid. When ASAP Tickets called to notify me I was told I had been given a travel voucher from the airlines so when I knew flying would become available just to call back and they would get me a flight. I have been trying to get a resolution for weeks. Am unable to reach anyone other than agents who are unable to do anything. One agent even laughed when I asked for a supervisor telling me I would never speak with one. I then reached another agent who said she got authorization to give me the agent's supervisor's contact information. The telephone doesn't work so I sent an email which then states they are in a remote location with no telephone but are able to respond Via email. This is the worst company they got paid and I have not received what I paid for yet.

Can't get in touch with my agent!!! I have some concerns about my upcoming flight status. Customer support lines seems to be too busy – I called twice with no results. Any advice would be appreciated.

Updated on 07/06/2020: Wrote a previous review on how I could not get refunded for my tickets even though airlines were giving them. ITN responded asking booking number and etc.., said they would help on the public forum. Please be advised I haven't been refunded or contacted.

It took a little bit of time but got me the best deal and flight. Omar was very helpful. Trying to get best layovers and less flight time to Asia. He helped me tremendously. Considering my flight was canceled through another agency. Thanks.

I purchased two tickets to Italy on Feb 5 for a trip leaving today, June 5 on United. Due to the Covid 19, we cannot travel. Besides, Italy is closed to the US until June 15. ITN said they would give me a voucher good until 2/5/21. The chances of us senior citizens being able to travel by then is very low. UA states that their vouchers are good for 2 years. What gives with a voucher offer of one year?? If we cannot technically travel to Italy at this time, why can’t we get a refund of our money? I have called ASAP (ITN) many times and still haven’t seen evidence of a voucher. I expect a voucher good for 2 years if a refund is not possible. (My friends traveling on Delta are getting a refund!)

I booked a ticket for my mom in March 2019 for travel in early May. I bought insurance. I requested a refund due to her age and COVID19. I was told they have to check with the airline. I sent them the email from Delta. Later I found out she could get a full refund instead of a voucher, I again sent them that information. I was told they sent for my refund but it would take up to three month but no matter how many times I asked for the date the refund was processed I am being ignored. I am going to call my mom's CC company and file for fraud. You should do the same. I saw many others in this same situation with this company. I had no problems booking a prior trip with them.

Our family uses the services of ASAP Tickets every year when visiting my wife's family in the Philippines. This year we postponed our travel and changed our flight tickets to 2021. The exchange process was fast and stress free.

The company ASAP Travel is a poorly run enterprise that cannot deliver as promised. I was charged for an airlines ticket that was not issued. The refund process is very chaotic as one would expect for a foreign organization. I highly recommend you not contact them for any travel arrangements.

I have booked flights with ASAP Tickets several times without any issues. In these bookings I have encountered both reschedule and refund requests and all were handled professionally. Keep up the good work!

I have purchase tickets to go to Brazil and with the tickets a protection plan that was explained by the agent “Lester” that I would be able to cancel my tickets if needed for any reason. With all this pandemic going on they started making changes to the flights scheduled and notifying me with my choices which one of them was a refund. I felt that given the unknown situation it was safer for me for the refund especially because I purchased the protection plan for it. It has been about 4 weeks and 3 different agents, although the agents tell me that they will call and follow up, none of them it’s responding to my calls/ emails/ messages, and when asked to speak to a supervisor I was told that it was NOT allowed.

This was my first time working with agent Vixen. She assisted me with rebooking flight tickets 2 times and never lost her patience and was more than polite. I have saved Vixen's direct phone number to my contacts so I can reach her whenever there is a need.

ITN ASAP tickets helped me to overcome a family emergency when no else could do that. I appreciate the patience and ability to solve urgent problems for customers. We got excellent last minute tickets!

Airlines cancelled our Int’l flight and we are asking ASAP for a FULL refund. ASAP Tickets is charging us an Airline Penalty Fee and Recall Fee per ticket which amts. to about 60% of the value of each ticket. United Airlines has no penalty fees at this time due to COVID. None of this is our fault and we should be fully refunded without penalties.

I highly recommend using Asap Tickets to anyone needing assistance with flights. The agent exceeded my expectations and provided extra care. I feel safe to have someone to take care of my travel arrangements.

Agent Surya and his supervisor helped with my potential booking problem in a professional manner. Thank you guys! You are the reason I will continue using ASAP tickets and recommend it also to others!!!

ASAPTICKETS.COM IS FRAUD. This company is fraud. I requested a refund because my flight was cancelled due the covid-19 pandemic, on TWO occasions with different reps. Both reps told me that they were going to send the refund request to the airline and confirm to me by email that I should be getting my money back. One month and a half later, I just found out that NONE of the 2 reps I spoke to actually requested the refund to the airline even though I was promised that they sent it. I am left with no choice but dispute the charge with the credit card company. Very dishonest and disappointing. I will NEVER purchase anything from them EVER AGAIN.

After my flight was canceled because of the Coronavirus, ASAP Tickets stepped in to fix the situation. It took a few days to solve everything, yet I am pleased with the final result. And all thanks to ASAP Tickets and ITN staff members!

Stanley is my agent since 2017 but I am using ITN for much longer. Stan is always on top of things and I trust his opinion and recommendations. I much appreciate his help when he got me those last minute tickets lately when I thought there are not much chances to fly home. And he did it! Superb experience.

I am happy I called my travel agent right away after I had my first concerns about the possible coronavirus lockdown. Together we agreed on cancelling my trip to Asia and now the tickets are already reissued for a later month this year. Strongly recommended.

Due to Covid we couldn’t take our trip to Europe so we requested a refund from our agent Wayne A at ASAP. He initially told us that if we purchase a protection plan then he would waive all the fees, so we did. But when it was time to process the refund he told us that there’s a RECALL FEE of $200 which will be deducted from our refund amount which leaves us $500. After that, he told us that we need to pay another $200 to process the entire refund amount of $700. Either way, we are out $200. But I don’t understand why we have to cough up more money just to process a refund. I feel like we are being penalized over something (covid19) that’s beyond our control by charging us unnecessary fees. I will NEVER use ASAP/ITN again. It feels like we just got scammed.

Rockford quickly solved our problem with the original trip to London, UK. We will surely continue using his and ASAP Tickets services after this crisis is over. Can't wait to travel again! Thanks Rockford.

My wife went to the Philippines to visit family in February. Her return trip is scheduled for May 20th out of CRK. I heard that CRK airport is presently closed because of the Covid. I wrote several emails to ITN and also contacted ASAP tickets but no reply. ASAP ticket issued the round trip ticket therefore the airlines, Asiana and Delta apparently cannot help.

Wanda has done an excellent job in getting our family rebooked. Ever since we started working with her, she was always here to help through phone and email. She is a true asset to ITN company! I have recommended Wanda to friends that need airline tickets and will continue to do so.

Updated on 06/22/2020: ITN/ASAP TICKETS IS A COMPLETE FRAUDULENT COMPANY WHO WANTS TO HOLD MONEY THAT IS NOT THEIRS. I purchased 6 tickets which were all cancelled by the airline. It took me months of fighting to get my refund when DELTA stated multiple times they should have given it to me. I am still waiting on my refund for PNR J41NGE THAT WAS CANCELLED. Delta told me more than 6 times the flight was cancelled and they need to process the refund yet ASAP/ITN is lying and won't do it. I will be filing a class action lawsuit along with a complaint to Department of Travel as this is ILLEGAL. The law clearly states customer is entitled to full refund when flight is cancelled or changed by airline. ASAP/ITN needs to release my funds before this gets ugly for them.

My travel agent is very professional and explained every step of the process well! Especially under these COVID-19 crisis complications. Will definitely support ASAP Tickets and book more tickets in the future. Thank you and God bless you!

As a result of the current COVID 19 situation increases, out flight to PI was cancelled and was informed by the customer service rep that we would be receiving a full refund within 3-5 business days. Every 5 days we call back to check the status and are told it has been escalated and to wait another 3-5 business days (if you can actually get a hold of someone). Every time we speak with a rep about this issue we ask them to confirm by email that we are receiving a full refund, yet only receive an email that this is being requested not confirmed. However the rep is stating that we are receiving a full refund. Now we are being told that they are not refunding, but moving the flight to a further date of our choosing.

Updated on 10/09/2020: I questioned if I would have to pay a penalty if I cancelled our flights. In the meantime, the airline cancelled our flights to Italy. On May 29 I received an email from Sabrina that flight has been cancelled and they were refunding our amount, minus $150.00 fee for two tickets.. I was not happy about the fee that we were having to pay, but said we would take the refund. Never heard anything else, and kept sending her messages, and now am receiving an email from another agent saying that we would be charged a penalty fee of $250 per ticket. Although, they will give us a $500 voucher to be used at another time. This is not right. What is going on with this company? I thought they were legit, but I think they are just trying to scam people. Why was our refund not submitted to begin with??? People beware! I dealt with them in the past, but will not recommend them in the future.

ASAP TICKETS has a very poor customer service, and lacks a work ethic. ASAP TICKETS is quick in selling you expensive tickets, but is glacially slow in responding your inquiries, and very reluctant in helping you when you need them the most. I have been trying for over a week now to contact them to refund my cancelled flight, but no response so far. I do not recommend ASAP TICKETS at all. BOOKING **

I'd give a negative star if possible... I have been sympathetic to their workload due to COVID-19 and have tried to be more than civil with their support team as they bounce me around from department to department with no response. My original outbound flights were canceled so my assigned agent told me that he has put in a request for their customer service team to reach out to me for a refund in this case. No email or call follow-up for days. I got worried so I decided to talk to their support team. After 3 days, I got a hold of an agent. For the next few days, I was asked to go around in circles with their customer support would also point towards schedule change and vice versa without providing any answers. 
Left 10+ voicemails? Yes. Response? No. Left 4+ emails? Yes. Response? No.

I purchased plane ticket international for my family this month, but because of this covid19 outbreak my family's tickets was canceled. I spoke to an agent named Hulk from scheduling change department and he informed me that my ticket was canceled due to covid19 and offered me a full refund as long as I response to his email, so that's why I did. I respond to his email. I also asked him if I'm getting a confirmation number and said no all I have to do is respond to his email. Just today I received an emailed from the airline reminding me about our flight tomorrow March 18, that supposedly canceled. So I've been calling the agent or the scheduling department. I couldn't reached them and no one got back to me after how times I left some messages. I felt so stressed and frustrated because all I want is to get my full refund! I would never ever try to get my ticket from this agency!

When we initially found ASAP Tickets we were thrilled! They gave us a great deal on our flight and felt like we received good service. Because of the Corona virus outbreak, we made the sad decision that we would need to postpone our trip, on account of ALL of France being shut down. We have tried contacting ASAP tickets for days. And have not been able to reach anyone. We have filled out a cancellation form, emailed them, and waited patiently on the phone. Once you have been on the phone for a while, they have a voicemail box come up and leave you no choice to wait any longer. Our flight was supposed to leave tomorrow, and we have still not heard back. Delta has offered to waive rescheduling fees, but we have to go through the ASAP tickets to receive a travel voucher.

I used Asapticket three times this last 12month and I really recommend it. It is really difficult to get an agency where to buy ticket and sometimes we dont have times to even go the agency. So asapticket was my answer to my strong and had bad experience with other online ticket but with them I have never get any kind of trouble. Their employee will help until you found and good much with what you want. (If you want a directly fly or a cheap one but still even the directly is cheap). So I will recommend to try and see for yourself. Thanks asapticket for your great job.

I purchased tickets through Asap Tickets in November 2019 for February 2020. I got an email from the airlines on Jan 9th 2020 saying that the flight times has changed. I said I could not accept those changes due to travelling with 2 kids. Airlines accepted my request and approved my refund. I have been waiting Asap tickets for the past 2 months to send my money back. Every week I call them. They say it is in accounting departments hands wait 2 weeks more. It is the same excuse every time. They confirmed that they got the funds back from the airlines. They are holding my money illegally. I want them to send me my refund ASAP.

Due to this worldwide virus breakout, I wanted to cancel my trip to Southeast Asia scheduled for next month. Knowing all of this, I purchased a trip protection plan, suggested by the travel agent at the time of purchase. Come to find out, the ticket is non-refundable, only if I canceled due to illness or emergency reasons. This should not be so because of this ongoing worldwide issue. The country I am flying into just recently implemented a travel ban, not allowing foreigners to enter. Now I am out $1100 bucks. Please take heed to this and know what you are getting into at the time of purchase just in case this happens to you in the future.

These guys are e-rogues. Their customer service is a bunch of scammers who appears not to be in the location disclosed and cursed with fictitious names. I was scammed out of $1,012 by Craft and his Supervisor, Swift. They had me wire money without booking any tickets and were proud to tell me I have lost my money regardless. They had me wait on a ticket that was not existing just to miss a life changing business deal in Brussels. I can't imagine why such a company like asap tickets/International Travel network LLC is still operating in the purview of United States and it's security agencies. These guys are horrible. One good deal is a bait, the next is the Ditch. Run with your legs touching the back of your head. Don't fall for them!

I was looking for tickets to travel home and found about ASAP (ITN). Called their representative for a quotation and what happened after that was the best thing to do. They understood my needs very well and gave me the best possible deal. I am set for booking my future travels, saves time and money and at the same time felt so good about myself that I could find the right choice. I hope all of you will make the right choice. Bon Voyage.

I was looking for a credible ticketing company online and was quite unsure if I should trust online airline ticket company and I one that is pricing in CAD. Mostly will give their price of the ticket in US dollar but this company will give you and charge you the correct and proper amount. The agent who assisted me named Adafi and she is really great in dealing with all my inquiries. I can say that they're an excellent company and very patient in handling their customers. Great job Guys!

This is my first time to get tickets thru ASAP. I have to get a booking for my family going back to the Philippines as we had to cancel the return ticket with an airline with a layover in China because of the Coronavirus spreading fast. The company stands to its name ASAP. Morpheus immediately contacted me and the process was very fast and easy. Details and policies were clearly explained and within an hour the booking was confirmed. I compared price with others and they gave me the best deal. I will definitely use them next time anyone of us needs to travel and I will highly recommend to friends and family.

My agent was Ms **, she gave me the best deals by understanding my requirements and she is very hard working. Want to book future vacations with Asap only. Great work by the Asap, their website is also very easy to navigate.

Booking the ticket was easy, but needing to change a ticket after they made schedule changes was a nightmare. They will transfer you and try to cancel your ticket {which you get no refund} or they want to charge you $550 dollars to change. When you explain that the schedule is changed they tell you its minor. Then when they transfer you to the right dept. you get disconnected. Worst company I have ever dealt with and I will never purchase another ticket with them.

I went to ASAP Tickets and Navanna has helped me very much. They found me a trip to the Philippines at a low cost. The staff there are great. I will review more after the trip. So far the experience is very good. This is the second time I've purchased tickets from them.

So here is what happened. They changed my flight details and I am not pleased with the changes they made. When I spoke to Yvet which was customers service, she said she couldn’t find me any other time and the only option is a full refund. I told her I will call her back so I can think it through. So I have made my decision and want my full refund and guess what?!!! They were not helpful with my issues AT ALL and now they are not answering my calls. It’s seems like they have already tagged my number. If I don’t get my refund I am going to sue this company!!!! You messed with my flight and it is your fault why I am asking for my refund.

Be WARNED with the clause on the Ticket Protection add-on as this is deceiving. "Changed your plans? We can exchange your tickets for FREE" as they claim (Please see attached pictures). There is a standard fixed fee of $300 Cdn from Philippine Airlines and $75 Fare Difference and they will do everything to gouge buyers even if you have purchased ticket protection.

My agent was Magenta and she was such a pleasure to talk to. It is my first time to travel outside the country and she was so patient and very informative. My work schedule varies and she was so patient with me always following up and she was able to get me a great deal. She also answered a lot of questions I had since it would be my first time traveling to another country. It's nice to deal with people who have a beautiful personality and make you feel comfortable to ask questions. I would highly recommend her 100%. A true professional at what she does and you feel as if you knew her the way she looks out for you. Thank you so much Magenta.

ASAP was extremely helpful in getting us reasonably priced tickets to Portugal. The agent Alan was very polite and addressed all our questions even after the tickets were issued. He stressed the fact that the tickets are non-refundable non-transferable non-changeable with the exception of major illness. We told him we understand and he recommended buying travel insurance to cover the cost of the tickets. We plan to do that when we get closer to departure date.

I wanted to purchase airline ticket for my family vacation. I visited many websites and called many agencies. The price they offered was not satisfying me, till I came up to ASAP Ticket website. There was an agent who contact you. His name is RENO. He was very patient with me and looked for the best price. From now on I will purchase my ticket from them because they are trustworthy, respectful, and they understand customer’s needs. Thank you Reno and thank you asap ticket. I would recommend this company, you cannot go wrong with it.

I was looking for a good price for an international flight from VA to Casablanca. The ASAP ticket agent Mel was fantastic, he was very helpful and found me the best deal for my flight. He help with the whole process of booking and purchasing the tickets, great experience, will recommend ASAP Tickets to all my friends.

I have used ASAP Tickets now for the second time. The prices are very fair, and the customer service is outstanding. Last year we needed a flight to Europe within a week, and those flights are normally very expensive. Not with ASAP Tickets. The tickets were not more than for any other time frame. We travel to Europe every year, and trying to find short connections and stops not too far out of the way sometimes becomes a chore. We like short connections and if possible, only 1 stopover.

I used ASAP Tickets to purchase our tickets to Europe. The service representative was Polite and checked for the best flights available. The service representative ensured we got the seats we wanted. The price was great and we have very little layover. I used ASAP last year when we traveled to Europe and was very happy with that experience as well. It is worth anyone's time to give them a try.

I purchased travel tickets through ASAP tickets. I was reluctant at first, I had not heard of this company and the initial reviews were poor. The deeper I looked into ASAP Tickets the more comfortable I felt about using the company for my travel plans. The agent was super courteous and helpful, I enjoyed all phone conversations with him. I purchased 3 international airline tickets with a carrier I have flown with multiple times and saved a significant amount of money. I will use ASAP Ticket service again!

I just wanted to type this quick review of my recent experience I had with booking with ASAPTickets/INT. My wife and I experience was exceptional with the professional customer service we received from one of the most knowledgeable individuals we have ever encountered while travelling the world. I would recommend using ASAP tickets to anyone that desires to have their flights booked correctly the first time and never have to worry about anything once all of your details has been finalized. Thumbs Up to ASAP Tickets. Keep up the outstanding work.

It's more pleasant and professional dealing with the "purity" of no excessive background noise of hundreds of agents doing the same thing!

I originally submitted a request via their website and immediately received a phone call from Art. He was friendly, professional and not at all pushy. We had a quick discussion about what I was looking for and within a short time I received emails from Art with flight options. A couple days later our travel plans changed and I let Art know. He quickly returned new flight options for our new itinerary and we had everything completed efficiently and with great fares.

I've used Asap tickets for a number of years now. They never let me down. Great customer service. All the staff are amazing. They work hard to get the best deals. Highly recommend this company. I will be using them again pretty soon.