International Travel Network Reviews

Stanley is my agent since 2017 but I am using ITN for much longer. Stan is always on top of things and I trust his opinion and recommendations. I much appreciate his help when he got me those last minute tickets lately when I thought there are not much chances to fly home. And he did it! Superb experience.

I am happy I called my travel agent right away after I had my first concerns about the possible coronavirus lockdown. Together we agreed on cancelling my trip to Asia and now the tickets are already reissued for a later month this year. Strongly recommended.

Due to Covid we couldn’t take our trip to Europe so we requested a refund from our agent Wayne A at ASAP. He initially told us that if we purchase a protection plan then he would waive all the fees, so we did. But when it was time to process the refund he told us that there’s a RECALL FEE of $200 which will be deducted from our refund amount which leaves us $500. After that, he told us that we need to pay another $200 to process the entire refund amount of $700. Either way, we are out $200. But I don’t understand why we have to cough up more money just to process a refund. I feel like we are being penalized over something (covid19) that’s beyond our control by charging us unnecessary fees. I will NEVER use ASAP/ITN again. It feels like we just got scammed.

Rockford quickly solved our problem with the original trip to London, UK. We will surely continue using his and ASAP Tickets services after this crisis is over. Can't wait to travel again! Thanks Rockford.

My wife went to the Philippines to visit family in February. Her return trip is scheduled for May 20th out of CRK. I heard that CRK airport is presently closed because of the Covid. I wrote several emails to ITN and also contacted ASAP tickets but no reply. ASAP ticket issued the round trip ticket therefore the airlines, Asiana and Delta apparently cannot help.

Wanda has done an excellent job in getting our family rebooked. Ever since we started working with her, she was always here to help through phone and email. She is a true asset to ITN company! I have recommended Wanda to friends that need airline tickets and will continue to do so.

Updated on 06/22/2020: ITN/ASAP TICKETS IS A COMPLETE FRAUDULENT COMPANY WHO WANTS TO HOLD MONEY THAT IS NOT THEIRS. I purchased 6 tickets which were all cancelled by the airline. It took me months of fighting to get my refund when DELTA stated multiple times they should have given it to me. I am still waiting on my refund for PNR J41NGE THAT WAS CANCELLED. Delta told me more than 6 times the flight was cancelled and they need to process the refund yet ASAP/ITN is lying and won't do it. I will be filing a class action lawsuit along with a complaint to Department of Travel as this is ILLEGAL. The law clearly states customer is entitled to full refund when flight is cancelled or changed by airline. ASAP/ITN needs to release my funds before this gets ugly for them.

My travel agent is very professional and explained every step of the process well! Especially under these COVID-19 crisis complications. Will definitely support ASAP Tickets and book more tickets in the future. Thank you and God bless you!

As a result of the current COVID 19 situation increases, out flight to PI was cancelled and was informed by the customer service rep that we would be receiving a full refund within 3-5 business days. Every 5 days we call back to check the status and are told it has been escalated and to wait another 3-5 business days (if you can actually get a hold of someone). Every time we speak with a rep about this issue we ask them to confirm by email that we are receiving a full refund, yet only receive an email that this is being requested not confirmed. However the rep is stating that we are receiving a full refund. Now we are being told that they are not refunding, but moving the flight to a further date of our choosing.

Updated on 10/09/2020: I questioned if I would have to pay a penalty if I cancelled our flights. In the meantime, the airline cancelled our flights to Italy. On May 29 I received an email from Sabrina that flight has been cancelled and they were refunding our amount, minus $150.00 fee for two tickets.. I was not happy about the fee that we were having to pay, but said we would take the refund. Never heard anything else, and kept sending her messages, and now am receiving an email from another agent saying that we would be charged a penalty fee of $250 per ticket. Although, they will give us a $500 voucher to be used at another time. This is not right. What is going on with this company? I thought they were legit, but I think they are just trying to scam people. Why was our refund not submitted to begin with??? People beware! I dealt with them in the past, but will not recommend them in the future.

ASAP TICKETS has a very poor customer service, and lacks a work ethic. ASAP TICKETS is quick in selling you expensive tickets, but is glacially slow in responding your inquiries, and very reluctant in helping you when you need them the most. I have been trying for over a week now to contact them to refund my cancelled flight, but no response so far. I do not recommend ASAP TICKETS at all. BOOKING **

I'd give a negative star if possible... I have been sympathetic to their workload due to COVID-19 and have tried to be more than civil with their support team as they bounce me around from department to department with no response. My original outbound flights were canceled so my assigned agent told me that he has put in a request for their customer service team to reach out to me for a refund in this case. No email or call follow-up for days. I got worried so I decided to talk to their support team. After 3 days, I got a hold of an agent. For the next few days, I was asked to go around in circles with their customer support would also point towards schedule change and vice versa without providing any answers. 
Left 10+ voicemails? Yes. Response? No. Left 4+ emails? Yes. Response? No.

I purchased plane ticket international for my family this month, but because of this covid19 outbreak my family's tickets was canceled. I spoke to an agent named Hulk from scheduling change department and he informed me that my ticket was canceled due to covid19 and offered me a full refund as long as I response to his email, so that's why I did. I respond to his email. I also asked him if I'm getting a confirmation number and said no all I have to do is respond to his email. Just today I received an emailed from the airline reminding me about our flight tomorrow March 18, that supposedly canceled. So I've been calling the agent or the scheduling department. I couldn't reached them and no one got back to me after how times I left some messages. I felt so stressed and frustrated because all I want is to get my full refund! I would never ever try to get my ticket from this agency!

When we initially found ASAP Tickets we were thrilled! They gave us a great deal on our flight and felt like we received good service. Because of the Corona virus outbreak, we made the sad decision that we would need to postpone our trip, on account of ALL of France being shut down. We have tried contacting ASAP tickets for days. And have not been able to reach anyone. We have filled out a cancellation form, emailed them, and waited patiently on the phone. Once you have been on the phone for a while, they have a voicemail box come up and leave you no choice to wait any longer. Our flight was supposed to leave tomorrow, and we have still not heard back. Delta has offered to waive rescheduling fees, but we have to go through the ASAP tickets to receive a travel voucher.

I used Asapticket three times this last 12month and I really recommend it. It is really difficult to get an agency where to buy ticket and sometimes we dont have times to even go the agency. So asapticket was my answer to my strong and had bad experience with other online ticket but with them I have never get any kind of trouble. Their employee will help until you found and good much with what you want. (If you want a directly fly or a cheap one but still even the directly is cheap). So I will recommend to try and see for yourself. Thanks asapticket for your great job.

I purchased tickets through Asap Tickets in November 2019 for February 2020. I got an email from the airlines on Jan 9th 2020 saying that the flight times has changed. I said I could not accept those changes due to travelling with 2 kids. Airlines accepted my request and approved my refund. I have been waiting Asap tickets for the past 2 months to send my money back. Every week I call them. They say it is in accounting departments hands wait 2 weeks more. It is the same excuse every time. They confirmed that they got the funds back from the airlines. They are holding my money illegally. I want them to send me my refund ASAP.

Due to this worldwide virus breakout, I wanted to cancel my trip to Southeast Asia scheduled for next month. Knowing all of this, I purchased a trip protection plan, suggested by the travel agent at the time of purchase. Come to find out, the ticket is non-refundable, only if I canceled due to illness or emergency reasons. This should not be so because of this ongoing worldwide issue. The country I am flying into just recently implemented a travel ban, not allowing foreigners to enter. Now I am out $1100 bucks. Please take heed to this and know what you are getting into at the time of purchase just in case this happens to you in the future.

These guys are e-rogues. Their customer service is a bunch of scammers who appears not to be in the location disclosed and cursed with fictitious names. I was scammed out of $1,012 by Craft and his Supervisor, Swift. They had me wire money without booking any tickets and were proud to tell me I have lost my money regardless. They had me wait on a ticket that was not existing just to miss a life changing business deal in Brussels. I can't imagine why such a company like asap tickets/International Travel network LLC is still operating in the purview of United States and it's security agencies. These guys are horrible. One good deal is a bait, the next is the Ditch. Run with your legs touching the back of your head. Don't fall for them!

I was looking for tickets to travel home and found about ASAP (ITN). Called their representative for a quotation and what happened after that was the best thing to do. They understood my needs very well and gave me the best possible deal. I am set for booking my future travels, saves time and money and at the same time felt so good about myself that I could find the right choice. I hope all of you will make the right choice. Bon Voyage.

I was looking for a credible ticketing company online and was quite unsure if I should trust online airline ticket company and I one that is pricing in CAD. Mostly will give their price of the ticket in US dollar but this company will give you and charge you the correct and proper amount. The agent who assisted me named Adafi and she is really great in dealing with all my inquiries. I can say that they're an excellent company and very patient in handling their customers. Great job Guys!

This is my first time to get tickets thru ASAP. I have to get a booking for my family going back to the Philippines as we had to cancel the return ticket with an airline with a layover in China because of the Coronavirus spreading fast. The company stands to its name ASAP. Morpheus immediately contacted me and the process was very fast and easy. Details and policies were clearly explained and within an hour the booking was confirmed. I compared price with others and they gave me the best deal. I will definitely use them next time anyone of us needs to travel and I will highly recommend to friends and family.

My agent was Ms **, she gave me the best deals by understanding my requirements and she is very hard working. Want to book future vacations with Asap only. Great work by the Asap, their website is also very easy to navigate.

Booking the ticket was easy, but needing to change a ticket after they made schedule changes was a nightmare. They will transfer you and try to cancel your ticket {which you get no refund} or they want to charge you $550 dollars to change. When you explain that the schedule is changed they tell you its minor. Then when they transfer you to the right dept. you get disconnected. Worst company I have ever dealt with and I will never purchase another ticket with them.

I went to ASAP Tickets and Navanna has helped me very much. They found me a trip to the Philippines at a low cost. The staff there are great. I will review more after the trip. So far the experience is very good. This is the second time I've purchased tickets from them.

So here is what happened. They changed my flight details and I am not pleased with the changes they made. When I spoke to Yvet which was customers service, she said she couldn’t find me any other time and the only option is a full refund. I told her I will call her back so I can think it through. So I have made my decision and want my full refund and guess what?!!! They were not helpful with my issues AT ALL and now they are not answering my calls. It’s seems like they have already tagged my number. If I don’t get my refund I am going to sue this company!!!! You messed with my flight and it is your fault why I am asking for my refund.

Be WARNED with the clause on the Ticket Protection add-on as this is deceiving. "Changed your plans? We can exchange your tickets for FREE" as they claim (Please see attached pictures). There is a standard fixed fee of $300 Cdn from Philippine Airlines and $75 Fare Difference and they will do everything to gouge buyers even if you have purchased ticket protection.

My agent was Magenta and she was such a pleasure to talk to. It is my first time to travel outside the country and she was so patient and very informative. My work schedule varies and she was so patient with me always following up and she was able to get me a great deal. She also answered a lot of questions I had since it would be my first time traveling to another country. It's nice to deal with people who have a beautiful personality and make you feel comfortable to ask questions. I would highly recommend her 100%. A true professional at what she does and you feel as if you knew her the way she looks out for you. Thank you so much Magenta.

ASAP was extremely helpful in getting us reasonably priced tickets to Portugal. The agent Alan was very polite and addressed all our questions even after the tickets were issued. He stressed the fact that the tickets are non-refundable non-transferable non-changeable with the exception of major illness. We told him we understand and he recommended buying travel insurance to cover the cost of the tickets. We plan to do that when we get closer to departure date.

I wanted to purchase airline ticket for my family vacation. I visited many websites and called many agencies. The price they offered was not satisfying me, till I came up to ASAP Ticket website. There was an agent who contact you. His name is RENO. He was very patient with me and looked for the best price. From now on I will purchase my ticket from them because they are trustworthy, respectful, and they understand customer’s needs. Thank you Reno and thank you asap ticket. I would recommend this company, you cannot go wrong with it.

I was looking for a good price for an international flight from VA to Casablanca. The ASAP ticket agent Mel was fantastic, he was very helpful and found me the best deal for my flight. He help with the whole process of booking and purchasing the tickets, great experience, will recommend ASAP Tickets to all my friends.

I have used ASAP Tickets now for the second time. The prices are very fair, and the customer service is outstanding. Last year we needed a flight to Europe within a week, and those flights are normally very expensive. Not with ASAP Tickets. The tickets were not more than for any other time frame. We travel to Europe every year, and trying to find short connections and stops not too far out of the way sometimes becomes a chore. We like short connections and if possible, only 1 stopover.

I used ASAP Tickets to purchase our tickets to Europe. The service representative was Polite and checked for the best flights available. The service representative ensured we got the seats we wanted. The price was great and we have very little layover. I used ASAP last year when we traveled to Europe and was very happy with that experience as well. It is worth anyone's time to give them a try.

I purchased travel tickets through ASAP tickets. I was reluctant at first, I had not heard of this company and the initial reviews were poor. The deeper I looked into ASAP Tickets the more comfortable I felt about using the company for my travel plans. The agent was super courteous and helpful, I enjoyed all phone conversations with him. I purchased 3 international airline tickets with a carrier I have flown with multiple times and saved a significant amount of money. I will use ASAP Ticket service again!

I just wanted to type this quick review of my recent experience I had with booking with ASAPTickets/INT. My wife and I experience was exceptional with the professional customer service we received from one of the most knowledgeable individuals we have ever encountered while travelling the world. I would recommend using ASAP tickets to anyone that desires to have their flights booked correctly the first time and never have to worry about anything once all of your details has been finalized. Thumbs Up to ASAP Tickets. Keep up the outstanding work.

It's more pleasant and professional dealing with the "purity" of no excessive background noise of hundreds of agents doing the same thing!

I originally submitted a request via their website and immediately received a phone call from Art. He was friendly, professional and not at all pushy. We had a quick discussion about what I was looking for and within a short time I received emails from Art with flight options. A couple days later our travel plans changed and I let Art know. He quickly returned new flight options for our new itinerary and we had everything completed efficiently and with great fares.

I've used Asap tickets for a number of years now. They never let me down. Great customer service. All the staff are amazing. They work hard to get the best deals. Highly recommend this company. I will be using them again pretty soon.

This is my second time purchasing tickets with ASAP. They do all the leg work for you and they get the best prices to the country you want to travel to. They are amazing and awesome. I hope other travelers read my post and use ASAP Tickets they will not regret it. in August of 2018 my family and I travelled to Spain and for the 4 of us it was under $2500.00. This year my wife and I are travelling to Colombia, South America and the flight from Phoenix to Cali, Colombia was under $1200.00. ASAP tickets are awesome. Thank you.

Jess did an excellent job on getting good flights on a good airline for my family. The price was very reasonable and she put together the package in a manner in which I would never have imagined. Job well done.

I have used ASAP for a number of years and loved them. I had tried others and had even bought the tickets to get a notice that my card didn't go through and I would then have to pay more money. When I called the card company I was told the company had not even tried to process it. With ASAP, they have always told me how long the price was good for. I have worked with a number of different representatives and have always had good experience with all of them and even with the concierge services. They have always tried to work with me on every situation. When I would call in, they would try to get the representative I had spoken with first, but if they weren't available would offer me the option of leaving a voice mail or letting them help me with the needed information.

I have always been delighted each time l needed tickets for my trips. ITN has always been the company of choice for their exemplary services. The representatives are very professional and detailed to get the best deals for your money. From Randy to now Noah, l am always confident l would have my interest taken care of. One time, l had a delay in taking a connecting flight due to weather problem, missed my flight and had to stay in an hotel and had dinner. ITN reimbursed me for all these and had me connected to another flight the following day. Great company, great services!!!

I have worked with ASAP multiple times without any issues. This week I had a major challenge. I was quoted a price for a flight. I then received an email quote and finished everything online while on the phone with my agent. Everything seemed fine until I got a call back a hour or two later that asap could not honor the price. Meanwhile I had lost out on an online deal with a different company. It is truly concerning to me that ASAP would follow practices like this. I also requested a call from a supervisor, which never happened.

Updated on 12/25/2019: Azenith Put me on mute when she refused to help me and I could hear the beebs from the recorded line for 20 minutes. She then placed me on hold for another 20 minutes. When I called on another phone to a colleague, he said he will see why she has me on hold and they let the two lines hold for another 10 minutes and both hung up on me at the same time.

Re-booking the flight was hell. Customer services are making continuous mistakes and it takes dozens of calls and e-mail to get corrections. They charged the credit card more than what was offered and then they only partly reimbursed. Avoid at all cost. R** Montreal

I was looking for a company who I could trust to help me book a round trip flight from Miami to Copenhagen. I came across a company named "ASAP Tickets" who had an excellent review rating. So I took a chance and called them and reached an agent named Channing. He was excellent in providing me all of the information I needed and always returned my calls. When booking flights, this is what you want and need! We booked our round trip flights from Miami to Copenhagen with Channing. The price we received was excellent and the service provided was also top notch! I told Channing we would use his services whenever we want to book international travel. Go with Channing and ASAP and you can thank me later!!

Service provided by ASAP tickets was much above my expectations. Convenience of the schedule and the ticket’s cost fulfilled my desire. Great team, amazing job. Would use ASAP service as often as needed. Highly recommended. Thank you, Rox.

I started looking for good airline ticket prices on the internet and found Asap Tickets. I was being helped by "Pierre" and found a great price on a one way ticket to Thailand. I told him I would look the information over, I wanted to make sure the travel time and seat arrangement was what I wanted. The next day I called asap tickets and tried to get ahold of Pierre but he was unavailable. I spoke to Eterna, and he was really helpful on completing my ticket arrangements. He did say starting out that the ticket price was a little more than the price I was quoted yesterday, and I said there was a timer on the website giving me about 8 hours left on the price I was quoted yesterday, and if I could not get that price, I had plenty of time to shop around given this was December, and I wasn't leaving till March. He asked me to wait and he would call Air China and see if I could get the price I was quoted the day before.

I have used ASAP Tickets several times now to fly between Texas and Poland. The agent I used was Sharon. She was extremely useful find me flights when I could not get tickets personally from other websites that always that's a very good price. In fact I'm traveling a game this Friday to Poland. I was being quoted from other size/$3,000/tickets I got a flight from Sharon so just less than $1,000 with brilliant service she provided to me. I will continue to use ASAP tickets because they deliver good quality service at a reasonable price. I highly recommend two others the test searching for flights to contact ASAP tickets and get a quote from them.

Horrible company! DO NOT BOOK THROUGH THEM. My husband and I booked through this company for airline tickets and they mixed up our last and middle name on the tickets. We paid $1500 for these tickets and are now being told that our names cannot be fixed and we are required purchase new tickets as a result. It was not our mistake. When the travel agent, Mayer, emailed us to confirm the spelling he didn’t mention anything about the order of the names, and how he placed our First, middle and last. Now we are told the airlines will not let us on the airplane due to the mix up and we cannot get a refund. Also, we bought additional insurance through this company for $120 being told we can cancel or change for any reason and now we are losing that money too! For insurance we aren’t going to be able to use. This is stealing people’s money.

Amelia was professional and helpful in answering all of my questions. She did not pressure me into buying my ticket. We communicated through emails for about 2 weeks before buying my ticket to London. She was always quick to respond to my emails. I did not feel rushed by her. I called there on other occasions and spoke to different agents and they were equally as good. I will recommend and use ASAP again.

I purchased a ticket from them because the travel agent was a friend of my friend. He was helpful on the phone. He showed me how he was saving me money and then he also suggested that I buy travel insurance so that if I couldn't make the trip I would be allowed to return it and get my money back. I called him and the phone only goes to voicemail.

I’ve heard about ASAP Travel from a friend. I went on their website to check for international airfares for my vacation. I was assigned an expert representative, Chan. He really helped me to get the best deal. He saved me a bundle. Quick service and I received my itinerary the same day. He even called to make sure I received the itinerary and ensured the dates were good. I’ve referred my two sons to Chan and he provided them outstanding service for their upcoming trip home. Thank you Chan and ASAP Travel.

A friend of mine recommended ASAP Tickets. In the emailed quote for my round-trip flight itinerary, was my "personal travel expert" whose name was Reed. He provided helpful information on the itinerary from my city to my destination and back such as 'customized specially for [my] needs.' Included in his email was his direct line. So if I had questions, I could dial him direct without any menus or extensions to dial.

My experience was excellent. Akihiro was awesome and very helpful! I usually use Expedia or CheapOair places like that but it’s so much nicer having someone who I can talk to and ask questions and get a real answer. I will use these guys always now. Thank you Akihiro!

A world traveler, I thought I'd give this a shot. I applied for the $778 fare to Africa from Ca. I'd use them for my trip to Kenya. I was given the run around about if I bought 4 tickets they could give me this fare. I bought 3 tickets at $778 and then asked to get a hotel for one night in the same hotel that my tour was using. After him saying he hadn't dealt with the hotel part and over 1 hour on the phone he gave me a price of $999 each. Then I had a 3 way conversation with supposedly my bank and you. I felt they asked questions I didn't like, so I refused to okay the purchase and hung up on them. I then did the math, they were charging me over $600 for 1 room for 1 night for 3 people. I was so glad that I refused to allow the purchase.

Vance at ASAP Travel was able to find me a great airfare to and from different cities in Germany arriving within the time constraints specified. He was patient, answering my questions, listening to my concerns (no long stops, leaving and arriving on a specific date and time frame, 1 stop, good pricing, seat assignment, reasonable cost for check in luggage, free carry on, meal questions etc.) and was prompt in getting back to me after researching my requests. He was friendly, efficient and knowledgeable. Would definitely recommend this company.

At first we were suspicious because of the amazing price of our flight tickets but Liam our agent destroyed our uncomfortable feelings. Passing the ITN card verification gained the same feeling. But Liam encouraged as to pass it and it worked. Liam was very patient and kindly supporting. Thanks. In the future we will travel only with ASAP ticket service. Many thanks. Dr. **

I called ASAP hoping to find a ticket with a reasonable price. I was very busy with work so I couldn’t keep up with the price fluctuations. I got hooked up with one of the Agency representatives named “Wiser”, he was extremely nice passionate and patient with what he does. I was extremely satisfied. He kept on calling day after day informing me of the price fluctuations and emailing me itineraries of cheap ticket fairs with the greatest deals. Until I had booked my ticket and still after that he was calling to make sure I was satisfied. He was very polite and nice, I really appreciate the service, and I hope all get the same service!! Thanks Wiser!

Earlier this year I booked my trip to Europe for September and got a really great price on round trip airfare. I was so happy I used them again to book my trip to Africa next year. The agents were very helpful and friendly. The prices were great for the Europe trip and very good for the other. I would use them again for my travels.

I was made to feel special. Travis And Sharon were both knowledgeable, competent, and friendly. They made sure I was getting the very best care and the best value for the money. Travis especially made me feel comfortable in the whole process. Thanks to them I saved about $700.00!

I was a little nervous about using a ticketing agency after hearing dire reports here and there. I had used one other service like this but did not feel completely comfortable that I wasn't being scammed. (As it turned out I wasn't.) But after looking at the site I decided to ask for a quote. From the first conversation to the last I was very pleased. I have traveled a lot and can identify information that is not useful or accurate and I abhor bad customer service. The ASAP representative listened carefully to my somewhat confusing request for international ticketing. After repeating back to me what I wanted I suggested he call back after researching the request.

They are terrible if anything go wrong they are not going to pay back your money. I had an emergency and was trying to flight home, I show up at the airport and come to find out the flight was overbook and have to wait to be rescheduled. I couldn't afford wait and end up book with another carrier. They wouldn't refund my ticket as of today they deny the responsibility and blame on the airline company. Be careful, they are not trustworthy.

I was skeptical at first having a travel sales consultant call me back, as I figured it would just be another salesperson gathering my information and keeping me on hold for hours. I was pleasantly surprised I dealt with the same person each time, she actually called me within seconds of the detailed flights I was looking for. Within 20 minutes I had three different flight options that were significantly less expensive than any other site. I purchased the ticket and my travel agent walked me through each step, and asked if there was anything else I needed. Excellent service and very quick!

Every one remembers local travel agencies when you knew the owner or the top agent and you had no need to go but just call and you were always sure that from them you were going to get the best price around. This is how I feel with ITN, especially with Rio from ASAP Tickets. I have tried all sources, Apps, Internet searches and always, from these guys I have gotten a better price. They will not give up, until I am happily satisfied. Now days, it is hard and confusing searching for flight tickets, but I have found "my local guy", and I have my mind always at ease because I can't find a better price myself elsewhere. Once again, thank you guys and I am glad I found you.

A number of years ago I needed airfare to Europe and was tired of searching. I saw an ad, called, said what I wanted and what I wanted to pay. Within 1/2hr they came up with RT tickets at a better price, and better routing than I could find. I was thrilled. I have used the same agent ever since and he has done my tickets to Italy, Turkey and several to Morocco ever since. They have always treated me well and I have given their info to a number of friends who were also very happy!!!

From the start, Lawrence of ASAP Travel showed understanding and support for my difficult schedules and options. He gave me options I can work with and the best possible outcomes. He was respectful, honest, and straightforward. No nonsense dealing. He was also patient with all the changes I proposed. In the end, he offered the best service I most appreciated and the best deal ($ worth) for my money. So I gave him an additional tip as my gratitude! That should be every customer’s experience.

I have a one of a kind, top and outstanding experience with ASAP Tickets. I have spoken to some of them in the beginning of my flight search for my daughter and I and 4 more travellers. Everyone of them were polite, very diligent and have treated me well. When my search became more serious and crucial, as the target departure was nearly approaching considering the complexity of our group's different return dates, Marcus - one of them, had patiently rendered all his time, resources and conscientiousness for 4 consecutive full days looking for a satisfying, comfortable and cheaper flights. He's very friendly and understanding that every one of us had a very easygoing flight search, reservation and a trouble-free booking! I will definitely ask these guys help again in my next trip and highly recommended!

Hampton took my call and presented herself to cover for my previous agent who was so tied up at the time. I asked her to look at & get the available flight quoted by other agency, which she did, asked her to look at any possible discount which she did and we ended up having the best deal for the very busy season. She also presented to me the available ticket protection, explained and answered our questions patiently to our full understanding of the merit of the policy. Told her I'm happy with the way she dealt with us and I offered to recommend ASAP but most especially ask for her when needed.

Was introduced to ASAP Tickets by my big Sister. The agents were very friendly, went the extra mile and diligent in the performance of their duties. I was first introduced to Aziz who worked on my ticket. In his absence Onyx assisted me greatly, went the extra mile to call me to ensure I received my e-ticket. And Aziz called back to ensure I was satisfied with their service. Looking forward to more travel with ASAP Tickets.

I have used ASAP Tickets for a trip to Argentina in 2007, a trip to Rome in 2018 and now a trip to Puerto Rico. My service has always been professional and prompt. My agent Novak is super helpful. The best way to travel.

Lana from Asap give me an outstanding customer service. She met my requests with a lot of patience and good advices. She got me a flight on a major airline at a very good value on the dates that I wanted????

We were planning for our trip to Manila and encountering scheduling problems along the way because of my wife's vacation schedule. We called Maddox from ASAP and through a lengthy search, Maddox was very patient and provided us different options and eventually we were able to purchase the tickets to our satisfaction. I would say his demeanor made us very comfortable and satisfied. I am recommending him to my friends.

This was our first international trip booking. Oxy went above and beyond to find what we’re looking forward to meet our needs. It’s hard to get a review until you’re actually done the trip so after March 2020 I will update my review. Until then she went above and beyond helping us book it, find the right flight deals and her follow-through was excellent.

First time to book with ASAP tickets and I am impressed with their customer service esp the rep who worked with me. I used several other companies and by far this is the most personalized one. Keep up!

This is my first time using ASAPTICKETS. I spoke with Donna. She was very patience and knowledgeable. I had many questions about the the different times and dates to fly. I apologize for so many questions and she said no problem its my job. She was very helpful. I would be glad to recommend this travel agency to others. Keep up the outstanding support!!

I was looking to book travel to Israel and came upon the website and the wonderful Sophie! She saved me the time and trouble of searching on my own and kept in touch regularly to clarify my preferences and locate the best deal. Sophie was very personable and professional - a delight to work with! I will definitely make this my first stop for future travel.

This is the second time I've used ASAP to ticket my trip. The first time was fast and easy. This time the experience was even better. Harold handled my request professionally and quickly. I needed certain changes and that happened without a problem. I will continue to use this service.

February 2019 was my first experience booking through ASAP Tickets. I was so pleased with their knowledge and kindness, I booked through them again in September 2019. Booking with ASAP Tickets is a wonderful experience, my agent was Dion for both of my bookings. I’m referring g all my friends to ASAP Tickets. It is so easy, no worries, no hassle. The staff is very professional and kind.

I have used ITN/ASAP for 4yrs now. The ease of having a dedicated agent that pays attention to your needs is priceless. I found that with ITN/ASAP. I was given several choices and was assisted in picking the best option all because details were considered. My family and friends also use their services and, like myself, shared their positive experiences and referred their friends to do business with them. I'd like to personally thank Felicia of ASAP for helping my family and I with our personalized bookings. -Joyce

I bought 3 tickets for Kenya-Nairobi and 2 tickets for India and the service I got deserves attention and appreciation. Very prompt and professional service and timely responses. Agency deserves 5 stars and so does the agent Ryan. I highly recommend this agency for reasonable fare and courteous responses. Keep up and grow! Good Luck! You guys truly know how to take care of your customers.

Experience # 2 for each time 3-4 Tickets. Aug. 2018 - I booked varying itineraries for the summer of 2018. Whilst happy with my hotel and all, I came to realize upon my departure that "my" return date was wrong (I flew one week later than requested). Whilst this could have cost me a job, I took it with philosophy and made no big deal out of it. Sep. 2019 - I attempted to book flights to spend x-mas with my family in Germany. Varying itineraries. Upon my initial request, I was BOMBARDED with solicitations from different agents (no clue where they are individually located (time zone). Yesterday, Sep.11th, 2019 I defined 2 tickets and paid for them. Payment for MY ticket went through, ticket was issued.

I usually book my own flights by doing extensive web searching different websites but decided to call ASAP and got in touch with Canberra. She took almost 45 minutes with me to find the right price and flights and reasonable layover times. I can say she went above and beyond and I will book my flights with her and ASAP tickets next time I fly internationally.

We travel to Philippines almost every year as we are retired and have family there. We love to celebrate Christmas or a birthday. Anyway I searched the flights and narrowed down to the best I could find, but before I booked the flight, my wife said, "You should check ASAP tickets." So I did and told the agent "Roddick" my needs and asked him to search and return my call. About 20 minutes later, he called and also had e-mailed results to me. He had the same flight that I had chosen except he had a better price. I booked with him and got the best flight for a better price. I am a satisfied customer and I will highly recommend ASAP Tickets.

This is the first time I’ve used this service. I was very impressed with my operator (Selena). She offered me options because I had a complicated ticket. She kept on it until we found a solution. Once you have signed a ticket agent, they are very conscientious with a great attitude!

Four years ago, I was at the airport ready to get on a plane to Rome and I realized my passport was out of date. I had worked with a Cheaptickets.com and could not exchange my tickets. The next day, I managed to get to the passport agency to secure a new passport, but I was having trouble working with Cheaptickets.com. I found ASAP Tickets online. I was assigned to Prius, a very capable agent and he lined up a flight that afternoon that got us into Rome. I ended up only losing 1/2 a day in Rome.

My flight was cancelled due to an airline strike. I had to buy a new ticket. ITN corp was to refund me two tickets for the strike. I have been waiting now for 2 full mouths FOR ANY COMMUNICATION OF ANY KIND. That is very poor customer service. I traveled with a group of 8 other people, all of the other travelers have received their refunds. A very frustrating situation and very poor communication. You may get cheap tickets but know full well you could get burned if there are any issues.

I learned about their existence looking for a good travel agency via the internet. I was searching for specific tickets on specific dates. None of the previous companies I've been using offered me any good solution. ASAP Tickets were fantastic, great solution in a good price range. I thought to myself that I was just lucky when a second situation came up and again asap tickets came up with the best offer out of all the other options. At that point I realised that it is I found a great company reliable and I will use them as much as possible. Great job ASAP tickets and Santos, my representative.

I just want to express total satisfaction with ASAP Tickets!! I am a frequent flyer and enjoy traveling. So, I am always on the hunt for air fare deals. Well I will say that when I came across ASAP Tickets I was astounded of the super deals that I was offered. I always speak to a gentleman by the name of Roddick and only been dealing with him because he is so very courteous and is always extremely professional. He always shows concern and is always eager to help. I am very satisfied with this company because they always have the better deals with no surprises. I have not purchased my airfare anywhere else but with Roddick through ASAP Tickets. Thanks for the great people that makes me always “go back” for great services.

I missed my flight because I forgot my passport. I understand that my tickets were non-refundable and I purchased tickets from them for next day departure. I soon received an e-mail from Philippines airlines and then Delta that my return tickets had been canceled because I was a no-show. I called the airline to tell them I intended to use my return tickets and was told to take it up with ITN which I did and they answered they would review my case. After waiting all day they responded that the airlines were correct and I had to buy return tickets through another airline to be allowed to board for manila. The airlines wouldn't have lost anything by letting me keep my return booking. If this is standard procedure then they should inform buyers before selling bookings of such nature.

The sales agent, based on my internet search called within seconds and offered several deals based on my request. He held on to the the tickets I considered purchasing for 24 hours and helped me combine flights on the return way for a different passenger. The entire transaction was done without a glitch at the price agreed upon. Will used him and company again in the future. Greatly satisfied!

I spent many hours trying to find an acceptable flight from US to Greece. I told them my parameters as far as time range, dates and price range. Monty found me a better deal than I could find. It wasn't perfect but it was as good as it was going to get. I was hesitant after reading some other reviews but found it worked well for me. What he found and quoted was what I was charged. The only downside that I experienced that multiple salespeople called after I had already spoken with the person I was dealing with. The good news was that it only lasted for several hours, then they went away. In the end I was able to get the best deal possible for me at that time and that what Monty quoted was exactly what I received. No hidden costs.

I have been using ASAP tickets for purchasing International tickets since last 5 years. They are prompt to reply and ready to serve immediately. Kardel, the agent I call upon. responds within 24 hours books my tickets as requested & email me itinerary for review & approval. If I want variations in my itinerary he changes accordingly while on phone with me. He looks out for my interest while being loyal to his company but never oversells. I have my final say without pressure to buy. I highly recommend asap tickets. Excellent work! Keep it up.

My third time of getting my travel ticket through ASAP and they never disappoint me at all. All I have to do is call ITN team and my travel is all set. Although I have only booked through them the air ticket I found out that they do lodging too. So my next travel I will be booking everything through them. Thank you Team ITN.

My recent experience with ASAP Tickets, primarily with ** (agent) was very pleasant and convenient. He was very patient, friendly, knowledgeable and very responsive to my emails and inquiries. I never felt pressured to buy or book through them. Thank you!

Deangelo is a great rep. Very accommodating and very patient with my kids changing minds and dates, here and there. They advertise very low fares on TV but I am yet to see that. It's just like Expedia, the cheapest flights are the longer layovers. The only good thing is that you have someone checking for you if you do not have the time to do it. I'm surprised that insurance is an automatic thing when you get the ticket. When you decide to cancel, you still pay $250, so I don't know why the insurance doesn't cover that.

I have used ASAP twice in the past year. I compared their prices with multiple travel agents including Google. Without me announcing my best deal, they offered me a similar cost to my best offer elsewhere, and with a little negotiation, they did beat the lowest air fare offer I received elsewhere to my destination. I received response in a timely manner. The whole experience was Well worth the effort.

I do not advise you buy the travel insurance. They have technical guidelines that will ensure they won't pay your claims. Unless you read all those fine lines and not forget them. They are things you won't have time to be able to do in the situation that you do actually need the insurance. And seeing they do business this way, I won't buy tickets from them in the future either!

I talked with Albin a couple of times and he was always willing to help me find the best fare. He is very patient and kind. I recommend him 100%. He gave me various options for my trip to London and found exactly what I was looking for.

A young lady named Emerald was very kind and courteous. This is the 2nd time she assisted me in regards to helping me obtain tickets. Definitely a very productive worker. I’m going to call ASAP whenever I need to make travel plans.

Tulip was very help and courteous to her customer. She was able to find me a lower price. She knows her line of work. I will book my future trip with her again. When she promised to return a call she did call until I was able to talk to her never give up.

I purchased tickets for a family trip to Spain. I spent many hours researching to find the best price. An ad for ASAP tickets kept coming up, but I was skeptical because the only way to get prices was to call. I finally decided to make the call and am very glad I did. I saved over $1,000 on 4 tickets to Spain. The service was excellent and there were no extra fees. The price quoted to me was all-inclusive, seat assignments, checked bags and carry on bags all covered in the price quote. The agent I dealt with, Benedict, was very professional and friendly. He stayed on the line with me to assist after sending me a link to their secure payment website. I highly recommend.

The ticket agent was very nice and articulate. When she mentioned the option of Ticket Protection, she made me believe that I could get a full refund of my ticket price if anything happened that I could not make the flight. The price was reasonable, so I added the protection. A few days later, I received a call from the agent, and was informed that the ITN Protection would issue a full refund ONLY if I was hospitalized, and had a note from the hospital. If I was only sick, I would receive only HALF the ticket price IF I had a note from my physician. So if I had a bad cold, and don't want to spread the cold to everyone on the plane, I would have to spend more money for a physician office visit, just to get HALF of the ticket price back.

It was a great experience!! I highly recommend ASAP Tickets! Janice is the BEST!!! Keep up the good work!!!! Thank you!!!! Everything happened as planned. NO complaints. I only have praising and gratitude words!!

My husband and I are needing to fly back to the Philippines from Indianapolis, IN in less than three months with a one-way ticket. Was just searching online for good deals when a pop up appeared on the screen and I mistakenly clicked on it. Immediately an agent, by the name of Noreen called me. Being skeptic as I am, I gave her a hard time including accusing her company as misleading. Noreen remained calmed, polite and friendly. Slowly she gained my confidence and trust in her truthfulness and desire only to help me with my travel plans. Because of her exceptional ways to handle difficult person as I am to deal with, she got me to try an airline I never flown before with the lowest fare available. I am impressed with her thoroughness and great service. Will definitely call her for my future travel plans and will recommend her to friends and relatives as well.

I was not actually looking for tickets to travel but I received a text for flights that seemed too good to be true to Paris, Madrid, Milan and more for $207 round trip. I followed up and was able to book tickets from Los Angeles to Barcelona for $345 round trip. We could not afford to pass it up. I have used them before and the experience was great.

My daughter and I already had our tickets to S. Africa when we decided to go on a Safari, yet continue with our pre-previous agenda. This meant tightly coordinating our flight schedule. We had Albert help us with our tight schedule. He was able to obtain extremely affordable flights from our point of origin in Johannesburg and routing us to an airport near our Safari destination, then on to Cape Town, and back to Johannesburg. No backtracking. No layovers, but a continuous circle. I had two dates at the end I had not consulted with my daughter about and Albert was able to rearrange that last leg of our flight for us. He is an extremely reliable, beyond competent travel professional. I would definitely recommend you contacting Albert for your flight arrangements.

Thus far, my experience with ITN has been very positive. I'd done some research before calling ITN, so I had a sense of what prices were for my travel. Nolan, my agent, listened well to my needs, searched and found a very good price. In the end, I decided to purchase the Travel Plan, as well. I would recommend this service, but until I've been on my trip, I won't be able to recommend 100%. There are always so many variables with travel and issues that come up. I'm trusting that all will be well!!

I must say I was reluctant to use this online site... Asaptickets. However, from the start and to the final ticket I was more than pleased. My agent, Lannister was extremely understanding, helpful and dedicated to my needs for last minute travel arrangements! Thank you ITN!

This is my 2nd time with ASAP Travel and so far the agents I have worked with were consistently patient with my want of a best priced airfare. They were in constant communication with me, walked me through the entire process. Avia, my recent agent even went to the extent of having to pass me on to a co-agent on her day off to complete my transaction. I look forward to my future ticket hunting with ASAP.

I purchased tickets from ITN again. I was impressed with the superior service given by Sabre. He was very patient and walked me through the process. What impressed me the most was he was able to save me additional expenses when I had to change my return flight. I just had to pay $50.00 to the airline instead of $200 which I couldn't afford. I have used ITN in the past but with Sabre's service, I will definitely rely on ITN for my next travel.

I purchased a ticket through ASAP tickets. They convinced me to pay an extra 81.40 to trip insurance. They promised that I could get a refund if I had to cancel for any reason. Well I had to cancel for work related purposes. I contacted ITN and of course the run around began. They put me on hold while they called the airline just to come back to the phone to tell me the airline ticket is non-refundable; therefore they informed me they could not provide a refund.

Worked w Kingsley who was on a mission to find us great fares to Europe which he did. In prime time August, he was able to obtain us a $700 fare fr NY to Venice returning Rome to NY. Going out flight had 2 hr stopover & return was non stop. He also was able to get this to include 1 free check bag per passenger ($120 value). He was persistent, always polite & delivered. I will ALWAYS check w Kingsley before purchasing any future ticket. On 6 tickets, he saved us approx. about $2500 - real money!

I can just about guarantee you're not getting the best deal unless you book with ITN. I started using ITN three years ago and I will not ever change that. They are very good at accommodating special request and giving you options to choose from. Bradford has been working with me for all my travel needs since I started using ITN and I could not be happier. He is quick to respond and there when I need help. My favorite part is the Concierge service after you book. If any problems arise during your travels they are right there to help you the best they can.

For the record, this was the second time I’d been persistently bothered by ASAP tickets rep, the first time they called back was a little bit too late since I’d bought my travel tickets through Expedia. This time, I guess, they were not busy as a rep called by right away, agent's name was Izumi and asked me diligently on my traveling search. She tried to matched my searched from PAL website but I asked her if they could beat the website price. She had me on hold for a good half hour and came with a quote of $50 less.

I can't express how pleased I am with the professional concise and efficient service that "Goodyear" provided me in booking my son's trip to Kenya. I highly recommend ASAP Travel services. Thank you...

I have used ASAP tickets 3 times for transatlantic travel. Both Hank and Destiny the 2 agents were truthful and understanding - it was like talking to a family member Travel Agent. No more searching is necessary.

I had contacted ASAP several weeks ago, looking for tickets to the Philippines. Not having my Passport at the time, I told them I had no dates as of yet. Spoke with several agents, all of which were very helpful in looking at different dates, and prices. Got my Passport last week and easily got the dates and hours of travel I wanted. Jokid was most helpful; the first flights I hoped for was all taken at first. WITH a little digging he got me that date and schedule I wanted. All done and booked within a very short time. Will for sure return to ASAP for my future bookings.

I always buy my ticket from ASAP Tickets and they are very helpful and efficient. They always find me affordable flights at all times. Customer service and communication throughout the process is exceptional. Will continue to use them and recommend them to everyone.

I called ASAP blind for help after trying to find reasonable airfare to Ireland. I haven’t traveled internationally in 17 years and a lot has changed! The search engines were challenging and one turned out to be shysters! Thankfully Olsen called when I requested a representative. He was very helpful even finding a better fare while I was checking with my husband! His patience and kindness went a long way in reassuring me, that I’d made the right choice going with ASAP. My celebration trip being cancer free, 10 months is going to rock! As will introducing my daughter to her Irish cousins! I can’t recommend Olsen enough! When I take my sons to Ireland I’ll definitely contact him again. Mary

This agent was able to hold my reservation for me and give me and my husband a very good deal to Africa... Keep the good job and we are going to refer more customer to you in the near future.... Thank you.

I was a travel consultant myself for 34 years, now since I retired 3 years ago did not want to bother with looking for travel info. I called and spoke to a very professional young man called Arthur. In a few words have travelled to Europe, Dubai, now back to Europe and all I need to do is call him with what I need and in a few minutes options with rates are flying in for me to choose. I am planning a big trip with family to Asia at the end of the year, he will definitely do it for me as well as my trip to Australia beginning of 2010. Arthur is a gem!!!

A+++. I was planning to go to England for a family event. I called them and they were able to help me finding a good price and a convenient time for travel. The agent was very patient and courteous. He was gave me several choices that would fit my needs and budget. It was a great experience.

I have never traveled out of the US and found many of the fight search websites very confusing and every alert I received, the prices would go up, never down. Talking to a live person helped a lot, including many questions I had about luggage fees, how many stops, meals during fights, etc. Kash was very helpful and it was easy to confirm everything and pay through a secure site. Be ready to book and pay for the lowest price when you call. I was ready to do this after much research and knowing the average pricing on the flights I really wanted. Give them a call for sure! I won't be traveling until 2020, so I cannot review how the final process will go.

I needed flight tickets for a trip to the United Kingdom. I started looking online only to be overwhelmed by all the different sites. I found ASAP Tickets and decided to try them. I had the best experience. Rosario was my personal travel agent who listened carefully to what I was looking for. He got me a fantastic deal. He wouldn't stop searching until he found exactly what met my needs. I saved myself so much time and stress thanks to Rosario.

I was searching for international travel tickets for our trip to the Philippines and I saw the advertisement of Piolo Pascual in the ASAP site and so I called the company and one of the agent/reps answered me and after discussing the airfare costs for the 3 of us, he was able to find the best deal for our international travel. He was so courteous, thorough and very knowledgeable in what he was doing and I really appreciate his assistance that finally made me purchased our tickets to the Philippines from Anchorage, AK. I would therefore recommend ASAP, specifically this representative/agent, Lawrence to whoever want to travel to the Philippines and to any other parts of the globe.

Last year I bought ticket from ASAP.com over the phone. Agent name Valintine was very helpful finding the best deal for me. This is my second time booking a ticket from them. I am very please with the service they provide with me over the phone. Agent Amorsolo is so patient with me and explains every details of my flight. So easy. They guide you through the process when you fill out the form they sent you. I highly recommend. The prices on tickets international is the best prices I found so far. From now on when I am looking to book a flight I don't hesitate to call them. Because when they say they call you back, they keep their promise.

I had been doing my own searches online and began to get frustrated... Prices were changing constantly and at that point I knew I needed to talk to an agent that I could trust. I stumbled on ASAP, at first I was reluctant to call the 1-800 # but I decided to try since I was already frustrated anyway. The agent (Dex) promised to call me back after I explained my needs. I didn’t expect a call back since a previous encounter with another agency was very disappointing, but he did call back each time he needed to. He was able to solve some issues I had promptly and efficiently. I didn’t get the price that I wanted but I was happy with my purchase because previous to that, cheaper tickets became a nightmare with constantly changing flights and no one to assist. I haven’t flown yet, but I have a trusted partner that I can call unlike before when the other agency bounced me around... So far am satisfied for sure.

I purchased a ticket oversea with ASAP Tickets. Was the cheapest on the market with excellent customer service. Received a callback every time I was looking for the rep, helped with each step on the way. Thanks.

I have been an ASAP CUSTOMER since 2008-2009. Ever since I bought tickets from them. Unless I don’t like fare enough I make my own research. But so far I don’t have anything to complain. Representatives that I encountered from the past helped me a lot. From my request and all. The only thing I don’t like was Protection Plan. They should include in the Plan when the luggage was broken by an airline in charged of baggage.

We had a great experience with booking tickets for three people on specific dates to Venice, Italy. Our group was traveling out from two different US cities. Tracey did a great job giving us various options and we ended booking flights so they'd be together on flights departing the US with no plane change for those farthest away! Getting home is simple...but arrival in a different country - especially a city that's only transport is in water - is a bit tricky. And, the price was still better than any other deal we could find. It was a great relief to see the use of major US airlines with prices including one free carry on and check in. We'll use this company again in the future!

Fast, precise, and extremely professional. This is my first flight overseas ever in my life to see a women who I have been in a long distance relationship with for just about four years, so to say the least it is a very exciting time in both of our lives. The plan is to stay in the Philippines for one month until her Visa is processed then more than likely head to Israel for a month then back to America to spend Thanksgiving with my family in CT.

I was looking for a Lax-Budapest flight ticket, in July and only 3-4 weeks in advance. The agent who called me, Dean, after my inquiry, was extremely professional. He listened very careful to all my needs. He asked me all the details he needed to find the best option for me. Dean called me back in 30-40 minutes with 4 options. All of them were great - not very long flights and amazing price - keeping in mind it is summer. He was very attentive with everything you need for a perfect flight. I and my husband bought my ticket the next day. We travel often to Europe and this was our best experience regarding flights. We will definitely keep in touch with Dean and your company in the future. And we will recommend to our whole family and friends - from here and from Europe.

Looking for inexpensive air travel to Rome. I contacted ASAP tickets through a portal and was greeted by Philip. Philip went to work immediately on my behalf and he was awesome. I got the flight and hotel I needed and wanted. Thank you Philip, awesome job, keep up the good work.

It was my first time using ASAP Tickets. I needed to buy a round trip ticket to Frankfurt, Germany. The travel agent Craig worked with me. He called several times until we found a good ticket, airline and price. Craig was very patient, willing to help and showed his knowledge and expertise doing his job. I hope the tickets I've purchased will work during my trip without any problem. Thank you Craig!

I have been using ASAP tickets for years and although I don't always buy tickets from them, it is always worth giving them a try. They have very personalized business model. They would never put you on hold and they accommodate any possible scheduling/reservation request. If they need time to search up a ticket, they do it before they give you a callback. They have preferred contracts with airlines. They won't recommend you high-risk airlines but if you insist, they will let you choose it. Their pricing is favorable. Having said that, it is possible to find better price, sometimes.

I needed 3 tickets total. 2 for adults 1 for an infant. Shelly was really helpful, she not only saved us a couple of bucks but she went above and beyond and contacted the airline to reserve a bassinet. She was great and the customer service was great as well.

I used ASAP tickets to buy my ticket to Sri Lanka from the US. My travel agent was very helpful and he got me the best price. I shopped online to find a cheerer ticket and was unable to get a good price. Most of the online sites get you at the end of the process. Either they will tell you the price went up at that minute before your about to pay or else they will charge you for each seat in all connections. ASAP tickets did not charge me extra for seats, that is a big saving because I am taking four flights on my trip. Very happy with the services.

I have purchased about 6 tickets last year and it was not bad experience, but this year I was absolutely disappointed with the service. I booked ticket for my mother from India to Toronto. My travel agent was ZURICH, I called her around 10 times to make sure everything should be fine as my mother is travelling alone. She (ZURICH) did not mention even single time that ticket price was in USA Dollars. I booked around 1 month before her travel. How much I been charged I could get direct and on the spot flight (no need to book before 1 month). Moreover I asked many time about luggage, but my mother charged at airport because she did not mention anything what I asked her to do. When I asked her about it she been very rude to me. Even I called many time customer care to get recording so I could file a case against her but I did not get anything.

We needed to travel within a period of time and within a budget. When we received the quote, we were not ready to book. He wasn't pushy at all and did not threaten us with, "Oh the seats are fast selling and prices will go up tomorrow." We are happy for using them every time we travel.

Finding inexpensive airfare and booking it in a timely manner used to be like "looking for a needle in a haystack." But not with ASAP Tickets having agents like Daphne ** and Kirby ** who assisted me in my quest. Daphne took my call, answered all my questions in a professional way, found my best itinerary with one stopover and at an airfare that suits my budget. She also explained well the new international travel rules. The transaction was cut off due to my unscheduled work that I had to make an additional call this time to Kirby and he did a fantastic job in helping me complete my transaction with much ease while explaining in detail the new rules again. Like Daphne, Kirby was very patient as well as knowledgeable. Emails were sent immediately with travel notifications. I'm very satisfied with my experience dealing with ITN and I highly recommend this company without any questions or doubts.

I have been using ASAP in the past a couple of times, and had a great experience with them. This time around back in March I bought my tickets from Chicago O’hare to Copenhagen. I asked my agent Mercury over and over to make sure I get seats and luggage included in my fare. She assured me they’re bundled into my package. So when I got my itinerary from them and went on SAS site, I realized I don’t have seats nor I can have check in luggage. So I called her back then in March and she said "wait till you get closer to your flight. This how SAS airlines works". I didn’t believe her, because my wife and I go to Europe twice a year and never seen anything like this. So I waited till this Friday 5 days before my flights. I noticed I had only one seat choice and one check in luggage for the outbound flight, but no seat or allowance for the luggage for return flight. And if I had to choose a seat and add a luggage I had to pay separate fees.

I was sold tickets to the Phillippines. My agent didn't tell me my layover in Tokyo was to change flights and airport completely meaning I would have to carry all my luggage back through customs at the other airport. Keep in mind I am handicapped and have a child traveling with me. They wanted to charge me almost an extra $800 on top of my flights just to accommodate a flight change that wouldn't require changing airport. When trying to call them, they just keep passing you on to the next person if you're lucky enough to get a hold of someone. After a full day of calling, I finally got Laurie. They were following "policy". When asked for a copy of said policy, she then said there was no policy. When asked for a supervisor, Laurie said there aren't any. This company is just getting your money and running off with it. Shady, dishonest, predatory and unreliable are words I'd use to describe ASAP. Never again.

After my inquiry, I was contacted by Bently (ASAP customer service Rep). It was fast, informative, very professional the way he handles my transaction. I will definitely will do business with this company again.

This is the 2nd time I experienced great services from your professionals, who are so understanding and patiently answering my queries and finding a very satisfying schedule in cheaper ticket. First is Fiona then Daphne - they're commendable employee for being a highly satisfactory assistant to me. We don't have communications barrier that made me more trusting of them. Thank you very much. More power to ITN.

Please do not buy tickets from this company. My flight got cancelled due to severe weather and I had hard time to get some of my money back. The customer service is not in US and it's hard to understand them. I will never buy a ticket through an agency.

As I told Gina who answered my call "I missed the boat 6 weeks ago" meaning I had found a great deal to go from Tampa to Paris but when I checked again yesterday the price had soared. She was very patient with me, very open about everything, she listened to me.. She found a good deal not as good as I had seen 6 weeks ago but still better than what I had found. She made sure that all my infos were right, made sure I understood the rules and regulations etc.. I was so pleased that I gave her a small tip at the end LOL... I recommend this travel company.

Channing, my travel expert at the time, worked on several options within my price ceiling, and found one that was almost half the price! Unbelievable - but you better believe it! Although I paid for preferred seating which was a bit extra, I didn't have to, but with a low price, I could easily afford to. My flight was from Fort Lauderdale to Pointe-Noire, Congo for the low price of $883.10. The insurance was only $79.00, but that was also optional. Total price with insurance and preferred seating was about: $1,050.00 total! Only two layovers of a few hours, but I prefer that in case the plane is late you don't have to rush. This is definitely a user-friendly service organization.

I started off by clicking several different sites and Asap.com was the first to respond. Aleko wrote he was there to get me what I wanted, and indeed he did. I enjoyed being able to interact with an actual human being (as opposed to one who sounded like a robot). Aleko offered several different possibilities, quickly revising itinerary or stops when asked. He was knowledgeable about which airlines are best for Premium Economy. When a friend decided to join me, Aleko found her a ticket with the same itinerary - without hours, I might add - and offered a centrally-located hotel for 3 days at a good price. All the written interactions via computer were more detailed and clear than any I've ever seen. Good job! Highly recommended!

Horrific. I booked a flight with them, I assure you this was not an easy or pleasant process; however, at the price they offered me, I was willing to deal with it. Later, I found out the airline rejected the price they sold the flight to me. Basically, ASAP tickets/International Travel Network sold me a ticket at one price and will not honor their offer. I am absolutely disgusted. Flights are now substantially higher. I am waiting to hear back from an agent. I am hoping they will fix the problem; however, I do not feel confident about this. I will keep you updated!

I gave this ASAP a try because I read good reviews from other customers, I bought 3 tickets roundtrip to the Philippines. My agent named Dimitri was the one who helped me find a reasonable airfare, at first he was persistent, helpful, answering my calls and emails right away. But when I purchased our tickets, got ticketed electronically, and got his tips, I can no longer reach him over the phone and not answering my emails. I left a message on his email, I was requesting for a seat assignments for our upcoming travel, unfortunately never got a response from him, very unprofessional!!! I would never use this company or recommend this to my friends and family.

Have used ITN for tickets to Manila on 5 or 6 times. I have never found cheaper online and believe me I have looked. Always consistent and the agent always finds best travel time with shorter layovers. I have found the exact flights on other websites and it has never been cheaper. I will not use anyone else, and you shouldn't either!

I was really in a pinch as my travel plans had fallen through at the last minute and I had to cancel an international flight and rebook quickly. ASAP had a great price, and even matched a competitors price. They were able to quickly get me through the entire process. The only weird part was the hassle of making a credit card payment. I had to verify my card on a three-way conference call and because I guessed wrong on what my balance was on my previous month's statement I had to wait several hours for a supervisor to approve my payment and issue my e-ticket. Still, overall I'm highly satisfied.

Davos was professional, courteous, HELPFUL, and followed through with updates on our itinerary. He kept in touch via email and telephone calls. I would recommend his services. We are satisfied that our vacation is well planned.

We purchased 2 tickets for my wife and I from ASAPTickets to travel to Singapore this coming September. My travel agent Ludo had been very helpful from start to finish. The problem started when I realized we got my wife's middle name wrong, probably just a minor spelling error. I contacted Ludo again and he said he'd try to ask Singapore Airlines for a change without incurring any charges.

My comments pertain only to the handling of my insurance claim. The experience with scheduling my travel was fine. I purchased tickets for my daughter and myself to travel from Portland to Sacramento, then LA. I was hospitalized in Sacramento and we could not complete our trip. I filed a claim, with supporting medical records, in late February. After no further word and no payment, I followed up in late April, only to learn that your company had mislaid the medical records and I needed to resubmit them. I did that immediately and was finally told that my claim had been approved for 100% reimbursement and that the tax on my daughter's ticket would also be reimbursed, which would bring the total to $353.41.

My first call when looking for the best prices on airfare is to IOWA at ASAP tickets. She is so helpful, professional, and friendly. I have done business with IOWA three times now... 2 trips to Italy and one to Great Britain. While IOWA was checking her rates, I would check online and with other businesses. IOWA at ASAP unfailingly was able to get the best prices with the most convenient flights for my needs. I recommend ASAP tickets to anyone interested in saving money on travel.

I asked for a quote for round trip tickets to Egypt from the U.S. I was contacted within minutes from Tristan. This was the best and very professional agent I have spoken with in some time now. I told him what I had found on my own with days of continuous researching and he found me an unbelievable deal! Omg. I will be calling Tristan whenever I need to travel and I will refer my family and friends to him. I had given up on dealing with travel agents because of previous local bad experiences, but Tristan has renewed my trust. I will Only call him for All of my future travel plans. "Sometimes you have to try something different to get different results." I'm so happy I did!!! My stress level diminished quickly after talking to Tristan. He explained everything to me and he is very patient! Thank you so much! I really appreciate great customer service!! I have never been happier to spend my money than I am right now!

ASAP Tickets is a very professional company with customer satisfaction as its priority. We did not know anything about this company until mentioned by a sister. When we called them, total satisfaction with regards to price and service. Truly a 5 star company....

From the initial contact to the end I received courteous, thorough, professional attention. Vanessa asked all the pertinent questions to be sure she was looking for the best flights for us (time frame, connections, time preference, preferred airlines etc.). Unfortunately after doing a lot of research our traveling partners had a family tragedy and we had to postpone our search. I told Vanessa I’d call back in a few months or so. I called her back and she still had my file, she asked if any preferences had changed then she proceeded to look for our flights. Within days we we had bought our airline tickets and were very happy with our plans. After receiving our e tickets I went to United's website and there was our reservation. I asked Vanessa many questions and she thoroughly answered them, if she didn’t know the answer she asked her supervisor. We were all very happy with her service!

I always go to a certain travel business for my plane tickets. I've been going to them for many years, and always seem to get the best, and cheapest fares. Now tho, I have found ASAP travel agency. They are better fares and flight times. Also, I get a personal travel consultant, that does all the work for me. I also have gotten their trip protection, which has more benefits than those of other travel sites. In addition, my travel takes me to Ukraine and Russia. I was fortunate to have gotten a Russian speaking ticket agent. He understands better my situation, and was patient in providing ideas, and recommendations. These are the reason that I highly recommend ASAP travel agency.

I finally found a place to complain. I bought my tickets from ASAP last year in April. It was British Airways Premium economy tickets for myself and my two children. Due to certain family circumstances I asked for my tickets to be changeable and I was offered their insurance program which I bought and after my travels I had to change the returning dates. I was told there was no availability which could happen since it is a high season. So I bought 3 new tickets and told myself I will use those tickets again to go back home in Christmas and then I was given a very high exchange fee so I emailed the customer service back saying I will change them end of July and he said, "Sure. Waiting for your date." (I still have the email). And when I tried to call in December to change the dates I was told, "Oh no you can't because they are only valid for one year."

My travel agent, Portia, was very thorough in her service. She researched for me all possible flights that satisfy my desired itinerary with reasonable prices. I think she was transparent enough on how she did her transactions regarding pricing, billing and details of flights she recommended. I highly recommend ASAP to travellers and experience first class service!

This company is terrible! When I purchase my tickets for my trip to Spain early in March I was not told by the "Sally" Travel agent that my passport was fine to travel because I still had 90 days before I was supposed to renew it. Today I traveled from Orlando to Miami so I can travel from Miami to Spain. When I arrived to Miami before boarding to my flight to Spain I was told that I could not board because my I needed 6 month or more before the expiration of my passport. I contacted Sally who told me to call her back. When I did she transfer me to customer service who then transferred me their escalation department.

I booked a flight to Italy via ASAP tickets dba as International Travel Network. A month out from the trip I developed a painful issue in my legs to the point that my Dr. provided me a not saying he did not feel it was safe for me to fly for a period longer than one hour. I called Delta, who said with the doctor note there was no issue with postponing the trip with no penalty. I called ASAP (ITN) and was on hold for 20 minutes. Called back and was told an agent would call. Later, I noticed an email instead. I tried to call the number not eh email and got a message it was not in service.

I called ASAP Tickets after seeing their ad on Kayak. In need of quick assistance due to the cancellation of my flight to Dublin that morning. The rep Lisa **. was extremely patient and helpful in securing reasonably priced last minute same day tickets for me and three friends and I would recommend their service if in need of quick tickets. Thanks again for the help ASAP Tickets, as you saved a planned trip from total disaster!

When I went to ask them to cancel our tickets or change it different dates they gave me a higher quote, then they said call airline & they will be able to assist me better, when I called airline they said they can't do anything, you should trust airline. Again I called ASAP tickets, they keep transferring me to one another customer support guy, then finally I spoke to Garnet, he helped me cancel my tickets but without telling me he deducted $2000 from initial ticket price & charging me $1100 more. I need help to get my money back or guide me where I can go & file a case against them.

I have had very good experiences over two years with ASAP tickets and highly recommend them. They give very good service and know their products well. They also give very good advice about layovers, connections, airports, etc. Pluto is knowledgeable, helpful, and remembers his customers.

Lucas is always there for your travel needs. Awesome guy, responses ASAP, he really belongs to this company!!! Traveling all over the world? Ask Lucas! He always makes it so easy to book our flights anywhere in the world. He is so friendly, will go above and beyond to your satisfaction. More power to you Lucas. THANK YOU FOR ALL unending patience to your clients.

Contacted ITN via the Internet asking for an agent to call me. Darby phoned within minutes. He listened to all my requirements and said he would get back to me in about an hour. My needs were to fly from NYC to Amsterdam for a week at the end of June and then fly to Iceland for a week before returning to NYC at a reasonable rate. Darby called back in less than 30 minutes with a great itinerary. I had made his job more difficult asking for a less than 2.5 layover on the opening leg. He met that requirement easily. After that everything was easy, I let him know I needed to speak with my wife before committing and he reminded me I could reserve the booking with just the passenger names to ensure no rise in price. I did that and then paid after getting the thumbs up from my wife. Meantime Darby found a lower price which he locked in for me before I purchased the tickets. Great experience!!!

The ASAP agent, Aldo, was extremely courteous and helpful. After a couple iterations he came up with good flights and very reasonably priced tickets to Greece for my wife and I. I found the experience to be very pleasant and I would strongly recommend Aldo and the ASAP service to other interested international travelers.

I feel I was truly blessed to have Diesel pick up the phone and worked with us for days to get our complicated trip for 4 people coming from different airports, then meeting in Paris and continuing on days later to Amman and then we join a tour through the middle east and Turkey ending in Athens. Diesel was very patient and I felt I could communicate well with him and he stuck with me till we got this booked. I don't know that I could have done this without his help. I will use ASAP as first place I call. I just felt like I got runaround with all the usual booking sites and was wasting my time. I am going to be booking another trip... Guess who I am calling? You guessed it. Diesel at ASAP. Do yourself a favor and call them also.

I was trying to find fares to Germany/Budapest/home and was getting really confused and frustrated. I came upon ASAP Travel and decided to give them a try. The agent came back with an amazing fare pretty quickly and the first part of my trip is non-stop from FL! All flights are on Lufthansa and I’ve checked their website and seen my tickets. My family is amazed at the great fare I was able to get because they booked several months ago and paid more.

This is my second time to purchase plane tickets from ASAP going to the Philippines and back to the USA. I am honestly proud and sharing all the experiences with our own choice agent GENEVA. She's from Cebu, Philippines. I never REGRET and will be connecting with her for next schedules. Buying tickets from ASAP through her comforts us as family. Every time I email asking her to prepare a quotation for the best and lowest price for ticket, she immediately respond through email. If I need her to call me in her convenient time, she would honor the request promptly. She's skilled and articulate in communication. So easy, amiable and very professional in dealing her clients. She offered the best price and sees to it that we will be comfortable in our flights. I can't forget how she followed up her transaction and engagements with us. All the more and the likes. Good job Geneva! Thank you ASAP.

I was booking a trip for a group of 15 people, traveling from Boston to London. I had an excellent experience with the asap rep who made it all happen. Cortez was polite, professional, thorough, and even stayed late at work until we had all the ticketing complete. He listened to my needs, searched for flights that would work for our group, and followed through until every ticket was issued. He waited while I gathered all the birthdate information from my group members, he took great care to make sure every name was spelled correctly, and he made sure I fully understood every detail of the contract and the protection plan.

Our agent Milton was incredible. He took the time to listen to our needs as a large group, dates and times of travel and cost. He diligently worked out an itinerary that met everyone of our needs to make sure we would be able to fulfill our family vacation. He provided us with several options and prices to make a sound decision. In the end, the price was outstanding, the service amazing and we will definitely be sharing our experience with friends and co-workers. In fact, a day after our booking another family wanted to join us because of the deal that Milton procured for us. That member was able to get the same deal, the same flights and dates and able to join us on the trip. Our experience with ASAP and Milton was outstanding and we will be returning customers for sure.

I purchased first class international tickets PLUS insurance. 2 weeks prior to trip we found out my husband would need surgery at that time. The airline credited back our deposit. ASAP kept the airline credit for me and their exorbitant commission and has not returned our money. They are thieves. We now have hired an attorney.

We have been checking tickets to Europe for a while. The prices seemed to be going up each time and we were going to have to push our trip to late October. October would have been a bit more cold. We both came across ASAP and checked the reviews and ratings on BBB which was an A+. Blunt, our ASAP agent was extremely helpful. He got us great tickets to where we wanted to travel. He was able to find better flight times when one popped up as a very early flight, without changing to price. Blunts was very helpful and even stayed on the phone while we each filled out the forms and selected payments. I was very happy with the price, so we even added a $20 tip for all his help. We will be using them again for future travel.

I bought 2 tickets for me and my husband going to LHR from FAT on Sept. 23, 2018 with a travel protection. I informed them that we have to cancel our flights due to health reasons and give them copy of the hospitalization. I was told that refunds takes 2-4 wks. I've been making follow-ups until now and it has been 4 months but still the answer is the same, still waiting for United Airlines to respond to them. It's already end of Jan, 2019 but my agent Ferdinand still waiting for the airlines to respond. I'm very disappointed of their service regarding refunds. Will never purchase tickets from this company in the future.

I’m booking a trip. I’ve been working with a wonderful agent but just before two of my friends, and I booked, using our credit cards, we were told that we would need to wire the money for our deposit, not use our cards as earlier stated. Everything I see online has great reviews about your company, I have a friend who has booked with you and highly recommend one of your agents, but the wiring the money thing has me scared off. I’ve just never heard of a business asking for that. And the agent said it was some kind of law that when paying a deposit instead of in full, the money had to be wired. Anyway, it just seems to be highly unusual. But like I said, service has been very good up to this request.

I paid for a roundtrip ticket. I did not choose Dec 9th as my return date, your agency chose that date for me without consulting me. When I questioned the return date I was told "...with the purchase of the $100 additional fee for ticket protection, I could change my return flight date with no problem, just call in October to change the date." That is all I was told and I trusted that. When October came, I began to get the email runaround until the return date came and went with no resolution other than to pay the cost equivalent of a whole new roundtrip ticket. Trapping me into a situation costing me double the money just to get home. THIS IS UNACCEPTABLE. Please connect me with someone who can resolve this issue for me where I, the customer, is satisfied and content. This email thread just stops! Where is your business ethic?

ASAP Tickets exceeded my expectations in this age of automated and impersonal customer service systems. My first and subsequent calls to ASAP were answered by live Customer Servicepersons. Each call was pleasant, unhurried, courteous, clear, concise and documented. Ashanti and Kemp were very generous with their attention and time when we talked. They guided me as needed and suggested options during our conversations. Their responses to my needs were immediate and solutions were realistic as well as researched. I highly recommend ASAP Tickets to all types of travelers (seasoned or otherwise). You don't have to be a born wise traveler. ASAP makes you one!

My travel advisor, Crow, was able to work through my detailed needs for flight plans, and get me a great price on tickets. We went through several possibilities before we settled on tickets and Crow was very helpful and easy to work with. He was able to find me tickets at almost half of what I had been able to find on my own with all the other major sites. Thanks so much.

FIRST TIME I HAVE USED ASAP TICKETS, BUT COULDN'T BE MORE PLEASED. Mirage was super motivated and professional in her service and I left our interaction feeling that she truly wanted to find the best possible scenario for me on my trip to Manila. Thank you Mirage and thank you ASAP tickets!

I have used ASAP Tickets on a few occasions to book international flights and I’ve always had a good experience and I’m especially happy with the service of Wilson, my travel agent. I really feel like he has my best interests at heart.

This is the first time I used ASAP and I want to say that I am more than happy. Agent Rathish is a business, professional and kind person who, on that day, worked very hard to find 2 emergency tickets to Europe at the best price on the market. Thanks ASAP, thank you Rathish!

For more than four years I have used ASAP Tickets service to Europe. The service is superb, amazing prices and great connection. Prompt and friendly service. Highly recommend. Just booked another trip for August (high season) with my grandkids and got a great price.

The booking was quick and efficient. After three days I confirmed with all the Airlines as my Passport Number had not yet been entered. I also wanted to make sure that the airlines would be providing adequate free baggage as I was going on a Mission Trip and Family Reunion. The only thing that bothered me was the request for a tip and the reasons that you should give more and more. $25 is a big enough tip but I ended up giving %40 because it seemed close to what I thought the experience was. I think they should let people give a tip if they want to and not coerce them to. Thanks.