International Travel Network Reviews

The agent that helped us with our trip went above and beyond to get us the best rate for a large party. He was well informed and knowledgeable. He was also personable! I would recommend this service to family and friends. If you are looking for someone to walk you through the whole booking process, give them a call.. I am sure you won't be disappointed.

Higgins was excellent in every way. He spend a lot of time listening to our many needs and concerns. Then he spent time researching and even calling the airline to find exactly what we needed. Customer service could not have been better. I will recommend him to all my traveling friends and family.

Nissi was very professional and diligent in finding us the best deals and a itinerary that meeting our travel needs. Nissi will be our "go to" agent for our future travel. We have used ASAP TICKETS in the past and have always been pleased with the services provided, accuracy and professionalism.

Recently, I had to arrange a trip to the Philippines, a destination I've never visited before. The entire process seemed quite complex with a myriad of flight options and varying prices. Eventually, I reached out to ASAP Tickets for assistance. To say they did a phenomenal job would be an understatement. The representative I interacted with, Bulgari, was not only extremely knowledgeable but also highly professional. She patiently stayed on the phone with me for approximately three hours, guiding me through the transit process and ensuring I fully understood everything, which I initially found challenging. If anyone is seeking competitive prices and exceptional customer service, I can' recommend ASAP Tickets enough. Their commitment to consumer satisfaction is truly unparalleled in the industry.

I had a 3 country, three person, booking challenge that hit some bumps (my fault) but finally came together. Klaus didn't make a peep when one credit card went over limit and we had to switch everything. He also found a way around having a 20 hour layover. I took up 2 hours of his time and he was pleasant through ALL of it! I got pretty rattled not being able to contact one of the other travelers but not Klaus. Highly recommend ASAP for your reservation needs. This is the 2nd time I've used them, but it won't be the last!

I could’ve bought a ticket from ASAP but window screen to pay was shady. I have to continually refilling my infos 2-3X and at the end my bank considered it. Unsafe and unrecognizable. I was recommended to contact the airline company then a third party which I did. The customer service was great though Marigold. Thank you!

I was amazed by the attentive care I received with the agent I worked with on booking my flight to the Philippines. She made me feel like she really cared and made sure I was able to get the best price and get them with the dates I chose for my trip. She was very patient with my indecisiveness and worked with me diligently. If all the agents put in this type of care, I will always use ASAP Tickets for my future international travels

Siraj, My Airline Advisor did a great job finding affordable and short travel time flight options for NCL Cruise that departs from Quebec City Canada. Once I hung up by mistake and he promptly called me back. You have a keeper with Siraj. This will allow my wife and I to spend less time in the air or airport and time visiting Quebec before boarding our NCL Cruise.

Natividad called me within minutes of my quote request. She was thorough in understanding what I needed and explained the fares and flights available on the specific dates I required. I enjoyed dealing with her. My only concern is that I purchased Travel Care Service and after reading the fine print I am not convinced it provides very much for the cost. I can probably negotiate an exchange or credit with my airline company in case I or my travel companion are sick or hospitalized at the time of departure and cancel 24 hours in advance. The delay of flight or lost baggage coverage is what the airline offers. So almost $200 for someone else to do it for me is not good value. But my fault for not understanding.

I was actually looking to purchase tickets for our family trip in December. Oberin, did all he could to make sure I get the best deals. He went all out with about 4 hours on the phone to make sure I get the best one without being pushy or rushing in making me settle for what I could not afford. I was really happy afterwards as I was able to get tickets for all of us at a reasonable price.

Thank you very much. It was a very good experience with VADER, the best booking agent, he had a lot of patience with us and finally gave us the best deal! We appreciate everything that he did for us. Thank you very much!

This is my 4th time using ASAP to purchase my plane tickets. I love going to them because they are diligent in finding a flight that meets all my needs. They find the lowest price with the best routes. They are very responsive to the requests that I make. I will continue to use their services and I highly recommend them for your travel needs.

Charbel and Zurich were so helpful in answering all our questions and concerns. They are very professional and respectful. They showed good teamwork as evidenced by Zurich following up as requested by Charbel after her shift was over. They both very competent on their jobs. They are very valuable assets to your company.

Utkarsh travel agent helped me to book a ticket on behalf of my brother. Really smooth experience to book a ticket. Suggested good prices for flights. Also helped me to add a meal to the flight after booking the flight. I appreciate his efforts and help. I will refer my friends and family to book tickets.

The agent is friendly, helpful and accommodating. Find me a better deal. Follow up with me on the next day and find me another deal that suits our budget. I definitely book again in the future for my next travel in the Philippines. It spoke my language. I can understand the agent.

Mr. Zurich L. provided excellent service and was able to find me lower and more reasonable prices. I realized then that, the 14 days vacation was too short, I requested to add an adjustment extended to 17 days. I was very grateful. I will pass this information to my sister, they are planning to visit next March 2024.

I want to personally thank Elixir our travel agent for her professionalism in purchasing our round trip tickets to the Philippines. She was prompt, clear, knowledgeable, and precise to the point regarding our travel. Buying tickets from ASAP is a lot easier than I thought. Again I want to emphasize the great service I have received.

Nishima was the best person I have ever dealt with in my traveling experiences in my lifetime. I am 63 years old. I've never tipped a travel agent and I tipped her $10 that would have been a miracle in itself because I never tip. That is their obligation to get me tickets and she was the best I have truly ever dealt with. She left a happy experience in my mind and I will think of her every time I travel. Thank you guys very much for hiring Nishima.

ASAP Tickets Totally Ripped Me Off. They Sold Me Tickets With No Seats Selected. Now the cost of seats is approximately $524 for four legs of the trip, which is on a criminally unethical level. I am so frustrated and disgusted about this. ASAP was negligent and careless on this matter. If you do not want to continue to receive unhappy reviews, do not abuse your customers like this. This is literally the most abusive and unfair situation I faced as a traveler. ASAP totally failed me.

Finding about you guys was a God sent. Kalkin (I am not sure that I'm writing his name correctly) was very helpful and patient. Due to an issue with the airline we had to stay on the phone for hours. Not only was he able to resolve it but also stayed on the phone with me to give me peace of mind.

I’m thankful for the person who made our booking so stress free, he is very professional and follow up all the time. Even with time difference he make sure that we keep posted on the rates. Very polite and customer service oriented. Jawo is his name. I don’t know his last name but definitely we will call him again for our next trip.

I really appreciate the work my travel agent did for me. It was my first time dealing with this company and Bathala displayed great customer service and readiness to help with additional requests. The options I received were good and suitable. I will continue using this service!

Elman the Asap Ticketing Agent was very professional in communication and delivered good service in a timely manner and was very helpful all through the process. I would rate the service gotten 5 star. I would gladly recommend Asap Ticket to friends and family. Their service is top notch..

I was extremely pleased by the service I received from Raul of ASAP. He was informative and friendly and above all efficient and was able to obtain for me a discounted ticket from San Francisco to Ljubljana. I will definitely use ASAP again the future. Raul's expertise was outstanding.

Hi guys, I would like to say thank you for finding me a good deal on ticket to my country, the courtesy and the time you take with me searching for a good deal was incredible, thank you so much Liam for your help and extraordinary professional care of the customer. Once again thank you Liam and the Asap team. Sincerely: Luis **

This was the best flight booking experience I have ever had. The travel agent who assisted me was extremely helpful and knowledgeable. He listened to my travel needs and budget constraints, and worked hard to find me the best possible flight options. What impressed me most about this travel agency was their dedication to customer service. He was available to answer all my questions and concerns, and always responded promptly to my emails and phone calls. I felt like I was in good hands throughout the entire booking process.

It was a great experience at first but once everything was finalized, I noticed that my return flight was entirely different. I had the impression that I had 2 luggage allowance on both ways. Now, I am down from 2 luggages to 1 luggage. I am not sure why would ASAP expect a passenger to drop off a piece of luggage on the way back home? I am now "$200 extra" out of pocket just to purchase an extra luggage to accommodate my 2nd luggage. It is quite disappointing and frustrating to know that no one has actually helped to amend this issue in spite of multiple communication with the company. The "Travel Care Service" worth $200 they insisted to sell was useless. I could have used that to pay for the extra luggage. In the end, I was not able to save anything from this company. In fact, I spent more. I do not recommend to use ASAP.

BE AWARE of these liars and scammers. The agent Campbell booked my tickets and send me itinerary, I paid my tickets. Payment went through but I didn’t receive any ticket. I called too many times, they said they emailed Campbell and his manager but no manager talked to me and Campbell didn’t even called me back. No one resolve my issue, the reason they gave me is I didn’t buy their $99 Travel care which was not mandatory and they cancelled my ticket and now tickets prices go high so we can’t book that. Then I booked my tickets from Sky Scanner where I got better deal than them. Worst experience of my life with Asap tickets. Wasted my 4 days and give me stress. They lied, play with you until you got trapped.

Dorian was my travel agent and he was the best. An absolute amazing human being. He took his time to find me a good deal that would work well with my pocket and the days that I wanted to travel. I would totally recommend him to whoever wants to book travel tickets

After looking for flight I got tried and filled out the ASAP. Got a call within minutes. The individual thanked me in inquiring. I told him what I wanted prefer to fly from SFO to Germany on 30 April and return May 15. He asked me if I would fly a Turkish flight and I told him I prefer not to. Then he found a Condor flight. Price was right yet there was a stop in LA. Then he found the flight I chose. And flight from SFO to Germany no stops. Price was a bit more but I also got the flight coverage. Just in case I had to change flight due to illness. I like that warm blanket. Grinsby was soft spoken and showed no rush which made me feel comfortable to continue with him.

It was my first time to book a ticket through ASAP. I was not happy with those agent I booked my ticket because I can get hold of them during the trip and there are some information I wanted to ask. I am still trying to contact the agent, contact her through email and calling her at the number she used to call me but can’t reach her. It's been a week now and yet not responding on the email and left a voicemail as well at her desk. Unfortunately still no response.

Initially, I was very satisfied. However, The price I was quoted as an absolute and included all taxes and luggage fee, turned out not to be the case. And, If the cost was a middleman fee, I should have been told because that would have altered my travel plans.

Carlton with ASAP Tickets was amazing handling our booking. He went above and beyond to give us the best rate. We went back and forth on several flights and Carlton remained patient with us. He has great communication skills and always kept us informed on any changes. We will definitely use his services again!

It was a great experience using the services of ASAP TICKETS, the representative who attended me was super diligent and efficient since I called for a ticket on the middle of the day in less than 2 hours for the flight and despite the fact that my financial institution placed a block on my card The effort was SUPER DYNAMIC, to find the solution, I have nothing left but to thank CHAIRA who, with his agility and great capacity, was able to provide an EXCELLENT JOB!!!

I am pleased to express my satisfaction with the way the International travel Network have so far conducted business with me. I want to particularly thank agent Lakan for his outstanding customer service and willingness to go the extra mile. I feel very comfortable working with him and satisfied with his services. His leadership skills should be put to the services of the wider public if it's not already the case.

I purchased a ticket from ASAP tickets way back in June for international travel in December. I called them mid-October to verify baggage allowance. It's only then that they informed me that the 1st leg of my flight was cancelled, hence, invalidating my ticket (they did not even inform me beforehand). They gave an alternative flight that was ridiculous as the alternative would definitely let me miss my connecting flight. So I opted not to travel and asked for a refund. It's been 6 weeks now and I still do not have the confirmation of the refund. It's not even the refund itself, but just a confirmation that it's on its way.

We had to pay for our seats on China Airlines: Cebu to Taipei and Taipei to LA. Those fees added $70 to our cost. The ASAP representative never told us about those costs. I will not book again with ASAP. Please take me off your contact list. I don't want any more emails or calls.

Wow, what a smooth booking. I called ASAP travel not sure what to expect and I was truly delighted! Edcel was quick to find what we needed and as we worked through the reservations he made the needed adjustments. He was patient and kind and quick to fill our needs. We were finished with our bookings in 30 minutes. With other agencies, I have been on the phone for hours before. I travel outside the country at least 3 times a year and I hope I can use Edcel for each booking.

My travel agent was able to help me right away. I saw special pricing and called to check it out. He listened to the route I wanted with a longer stopover on my way to the final destination and was able to go through different flight options. He was able to get through the details and pricing in 20 minutes. I was ticketed within 30. He was great and I love the great deal I got. Thanks so much!

I wanted to let you know; that I am very happy with Popoy's help in booking our tickets. He was very pleasant on the phone. He was able to find us a great rate. Popoy was great in explaining the details of filling out the payment section on the app. He is a wonderful customer service representative for your company. I am a very happy customer and would love to do business with him again in the future. God Bless you and best wishes.

The whole experience with (chike) was amazing, he was really calm and cooperative, he worked within my budget and got me the best deals, he was really respectful and professional, never got angry with all the many requests I made. I will book with ASAP tickets with (CHIKE) for every and make sure my family and friends do the same. (**) and phone number (**) to book tickets. You will not regret it.

I had checked several places Priceline and a few others and didn't find results that were easy to deal with and book and that actually ended up being the prices that they quoted. I stumbled upon this site and thank God I did! I told them where I was going the dates I wanted that they were flexible and what I wanted to pay and they found it within minutes. I would recommend everybody get their tickets here.

Radjiro did a great job. He constantly kept us updated to provided us the lowest airfare possible with exceptional travel time, and answers all questions we have in mind. We had a great experience overall. Keep up the good work.

After I paid my ticket & Gave him Mr. ** a $20 tip I told him to call me tomorrow so that my friend can book & pay her ticket too. I been calling my agent for 3 days Mr. **. He never call back pick up his phone. Same thing what happened before when the 1st time I bought my ticket to Ms. **. This 2 agent will totally ignored at all you after you paid your ticket. That will give very bad impact to the company.

During the past 6 month, This is the second time Mr. ** your representative help me purchase my tickets. He is extremely helpful, tireless and polite. I am sure I will be asking for his help from now on during all my travels

I found the ASAP Ticket website while searching for flight tickets to an upcoming event. I was pleased with the selection of tickets available and the prices were reasonable. This was my first time using the site and I had no problems. The tickets were delivered as promised and I will definitely use ASAP ticket again.

Hello, I didn't know about ASAP Tickets before booking this flight. I was very presently surprised. The agent was very knowledgeable and patient. She got me the best possible fare and gave me her contact should I have any other questions/concerns. I travel often and usually use another company, but ASAP has now become my primary go-to. I also like how they tip their agents. Great system. Thank you!

Summer is the best travel agent I have known in 20 years of travel experience. I was scammed by another company and had to find tickets last minute and Summer, the ITN agent, was there to help me all the way and get me on a flight I originally had booked. This is a trustworthy company with reliable agents ready to assist any time.

Regina did wonderful job with rescheduling. I had a medical emergency and couldn't travel at my original itinerary. She helped to find new flights and took care of all arrangements. I have used this company for years and will continue, as well as recommend to friends and family members.

Great company to book flights with. My 1st booking was before the pandemic in 2018, ever since this is my go-to place for flights, both domestic and international. I appreciate them because of the extra attention I receive, without paying more. I have never dealt with such a service when booking through airlines. With ASAP Tickets I can feel safe about my bookings.

From the day 1 when I called ASAPtickets, I have always received good service and pleasant attitude from travel agents. This year I booked 2 flights at at incredible prices, which were lower than on airlines website. Next time when I'll need international flights tickets, I will call ASAPtickets again. More power!

I'm using this service for over 8 years. What I like the most about ITN is their agents, they add up the real value of service. Prices for flights are competitive and there are always several options to choose from.

Wonderful service from Rolo. Travel agent explained everything very well and accommodated my needs for a flight to Austria. I have recommended this services to few people who are also planning to travel to Europe. Very satisfied with my experience of purchasing tickets.

I am using ASAP Tickets since the pandemic started. I no longer trust online booking sites as they don't provide customer support. When booking through ASAP I don't have to go through the stress of dealing with all schedule changes myself. My agent does the hard part for me and puts me at ease. I am recommending this company to everyone looking for a reliable service.

I usually don't write reviews but Paul from ASAP tickets made an effort for this to happen. After several inquiries to other companies, I thought my trip won't be possible because of the high prices everyone offered. Then I noticed an ad of ASAP tickets and called them immediately. In about 30 minutes I already had e-tickets in my email!! Paul was great helper and found a deal I could afford. I am so thankful for his help and will come back for more flight tickets in future.

It's not easy to find a travel agent you can rely on. After several unsuccessful attempts to find one, I came across ASAP Tickets. After entering my travel information I received a call and was assisted by a travel agent. The process was smooth and agent offered 4 different flight options to choose from. For additional safety I also bought Travel care service but didn't had to use it, as everything went according to plan. Thank you for being professional and helpful.

Just returned from my third trip booked with ITN. All of my experiences have been satisfactory and I have been working with agent Roddick all three times. He was more than helpful on providing me with good flight options to choose from and guided through the payment system when I booked first time. I have nothing to complain except that sometimes price changes very fast. Overall very good!

First of all, I would like to commend the most perfect travel agent I have ever worked with. Agent Tulip and she assisted me in late March this year. Tulip helped me with suitable ticket options at a moment no one else could offer what I need. I will definitely use her again for my future travel plans!

I was searching for suitable flights for more than a week. After I called ASAP tickets they issued tickets in less than an hour. Tickets were well priced and exactly what I needed but couldn't find on my own. Travel assistant was knowledgeable and very friendly. Because of all these "benefits" I will recommend booking with this company to everyone.

Travel agent Pasha is an asset to ASAP Tickets. From him I always receive good customer service, and he found tickets that I couldn't and planned everything according to my needs. From now on I will only call Pasha to book international flights. Amazing service, thanks!

I have been using ASAP to book my international tickets for many years. There are 3 travel agents I would like to commend for an excellent service. Sunshine, Wallas and Underwood have helped me with the best flight options on different occasions and dealt good with cancelled flights as well. This is the only service I use for overseas flights and I will continue to do so.

Calipso from ASAP got me the right tickets for the right price and dates. What he does is something I couldn't do on my own. I felt I am working with a professional knowing his job well. I will surely use ASAP and ask Calipso also next time when I'll need to fly somewhere. Very good service!

I would definitely recommend Asaptickets and ITN to people I know. All of my flight request have always been fulfilled in good quality and speed. For more than 4 years asaptickets has been my only choice for international and now also domestic travel. Agents are very smart and help also with hotel accommodations. 5 stars out of 5!

My experience has been satisfactory. It was my first time using ITN agents and travel agent in general. There's definitely a difference when you book flights on your own and when you're being assisted by a professional knowing all insider information. The deal I got was better than I could find myself. Thanks for the service!

Agent Jewel is a true jewel of ASAP Tickets. :) Her knowledge of products and accuracy to details helped me to book a flight that was exactly what I needed and at a price that I could afford. I just hoped there won't be any cancellations due to virus spread. But for now I can't be more satisfied with the deal I got than I am right now. Way to go Jewel! You are my favorite ASAP Tickets travel agent.

The trip of wedding anniversary was arranged perfectly. We had a layover in Frankfurt and then arrived at our final destination. The hotel ITN ASAP Tickets arranged for us was newly renovated and stylish. Thanks your for your hard work and God bless you!!! Hope to have more possibilities to fly with your company again.

Horrible company. DO NOT BUY tickets from them. Bought tickets for 6 people, Dragos gave me quotes and when we finalized they issued the wrong ticket: for the wrong return date, with no luggage included and wait time over 9 hours! THEY DID NOT HELP ME FIX IT DESPITE requesting it for over a month! for SIX people!!! I will never ever buy tickets from lying agents and I encourage everyone not to buy from them. If you do, PLEASE DON'T BELIEVE ANYTHING THEY SAY OVER THE PHONE BUT READ THE FINE PRINTS!!!

Heiner from ITN is the best travel agent I have encountered in my 20 years of traveling. His patience and kindness is very much appreciated. The only thing I don't like is that you need to tip your agent. Of course Heiner deserves that but it seems odd to me anyway. Because of the perfect service of Heiner, I will book more flights with ASAP Tickets and hopefully he will be my agent.

It is my fortune I found ASAP Tickets on the web. Before that I was searching for a suitable flight for more than a week without a result. After an ad with ASAP Tickets came up, I decided to check their reviews. The overall impression seemed ok and I called them. The person I was connected with was named Katana. She was a blessing and offered several options to choose from. Happy holidays Katana and the team!

Everything that was done by my travel advisor made my travel stressfree and more comfortable. I appreciate all of the hard work and efforts of Capria, she is the best agent from ASAPtickets. Tickets I got were at least $80 cheaper than on other sites. Thank you for your help in this difficult time.

I'm surprised any business can operate at this level of incompetence and total disregard of the core of the promise to deliver on their service. There is no concern for sharing customer information with people within ASAP and even externally. I found that my personal travel itinerary was shared twice with a former colleague and with my spouse. What if I was hiding my trip for whatever reason (including security concerns), how was it in ASAP place to share my information without my approval? ASAP associates are not concerned about the quality of their calls because they know no one is checking and so there will be no consequence. Too many things are wrong here and it is not a one off experience.

Both ITN agents I've worked with have been attentive and professional. Norman helped me this summer but due to some circumstances my booking were overtaken by travel agent Clement. Since the pandemic began there are a lot of different things I currently pay attention to when choosing a travel agency.. First of all this is reliability and by this criteria ASAP Tickets has proved to be one of the best I know.

Basti from ITN is efficient and very smart travel agent. Since my first purchase at ASAP Tickets, Basti has been with me and always delivers the best rates and service that satisfies my special needs. In the past I've used other travel agencies and they were nothing like ASAP. Because it's not just the price, it's also the attitude.

I booked my 1st ticket with ASAP in January and they convinced me that this service is highly valuable because of the insider deals they provide. The flight deal I bought wasn't even published online (or I didn't knew where to search), price was affordable and all of my arrangements were taken care by travel agent named Patel. He was very knowledgeable and kind. Now I have booked my 2nd ticket with him and it was a great experience!

No confirmed tickets upon arrival at airport after 5 hrs drive. After 4 days in hotel to resolve the issue only solution is get money back or add more money to book another flight. Still waiting for my full refund!

For more than 8 years I have been using this service for all my overseas travel and this year I tried it also for domestic and the prices were quite competitive. ASAP Tickets is highly reliable when it goes to any changes to bookings and their agents have never let me down. Thanks for always being so helpful.

International Travel Network is my go-to company since 2011. I have booked flights, hotels, and even cars with them. Agents are qualified and very helpful with all kind of travel information. Have not had any doubts for this company even for a second, actually the opposite – I always take my time to recommend it to anyone looking a travel agency. 5 stars from me ;)

Agent went above and beyond to meet my expectations and actually they were even exceeded. Since I started booking my flights through ITN, there hasn't been a problem that wasn't solved in time. My first booking was on 2017 and ever since that day I've been served with patience and dignity.

Kate is the reason I keep returning to ASAP Tickets and International Travel Network. I almost stopped using this company because of another travel agent that didn't do what was promised. I am pretty sure there are a lot of other great agents but Kate has helped me lots of times so I am happy to commend her.

It was our fortune to work with Miss ** from ASAP Tickets. She worked tirelessly to accommodate all our needs. This kind of service needs to be commended. The deals she got me was $200 cheaper than on the airline's website. I will trust all my future bookings to this lady, she is an amazing agent.

Marlon was exceptional in finding flights that met our needs perfectly. Please accept my apologies for being so annoying and demanding. You really did a good job and I hope you get promoted soon. I will be booking more flights with you and ASAP.

We had a wonderful experience with Hillary. She answered all our questions and concerns offering different flight and price options. Also we used Affirm as a payment method that ASAP Tickets work with. I am very pleased with my purchase!

Don’t believe all those 5-Star reviews. They are all fake!!! ASAP Travel is an on-line travel company operated by a bunch of crooks out of Riga, Latvia. Customer service is not their strong suit. Although my initial flight ticket price looked very attractive, God help you if you need to change your ticket or request a refund. In my specific case, I was charged 30% of the initial ticket price when I requested a Covid-19 related ticket refund or exchange.

ASAP tickets agent carefully listened to my needs and provided exactly what I needed at a much lower price than the airline. Thank you Elwood and his supervisor for helping me. Can’t thank you enough! Keep up the good work guys.

Philip is an experienced and skillful agent. With his help I have booked 3 round trips and plan to book another next month. Ask for Philip if you want your needs to be fulfilled and even exceeded. I totally recommend ITN ASAP Tickets!

I thought this was going to be an easy way to get airline tickets and seemingly it was and they said can cancel with money back guarantee because I wanted insurance like I would have gotten if I got the tickets myself. After I purchased I saw that this was not the case and the next day the flight had been changed to 4 1/2 hrs earlier departure. So I called up and said I cannot do this time and they said they would see what they could do and still have not gotten back to me. Also I was not able to get a seat assignment (there are 4 of us traveling) and they said we pick our seats 24 hrs before departure!! There is no way we will all be sitting together. There was also a few of $279 that they never told me about. I would not have used them and would like my money back so I can make my own travel arrangements.

I've been using asaptickets.com for flights for the last 4 years. Until this day I had no problems or disappointment, only positive experience. Doug and Rockford showed nothing but diligence and professionalism during these years. I recommend Asap Tickets.

With ASAP it was the 1st time to see such a quality service without paying extra amount of money. Price was even better than with the airline but the service was way above the average I have received so far. Thanks and see you soon again!

I have been working with Rachel for 2 years now on one flight. It was cancelled last year due to Covid. All was good until she actually had to work to get my flight rescheduled. It took months of me checking back with her to update me, which it took me to reach out to another CS agent to get the help. Her being unresponsive is an absolute understatement. Fast forward to Jan 2021 and it actually took me finding a flight at telling her to book it. She responded and said "ok" which she never did. So this little "oopps" cost me about $600. Then when she finally sent me a quote, which I approved, it was communicated to me that nothing else was needed and the flights are 100% paid for.

A friend of mine referred me to this site and I am so happy he did. I received excellent service and deal. The transaction was smooth and fast. Thank you for my tickets and such a polite attitude. Can't wait to book my next travel.. 5 stars!

Their travel agent was very helpful and called me to explain everything in detail prior to purchase. I absolutely love this service! A good value for money and pleasant communication with reps. I will book more flights when I travel next.

I booked my international flight on March 12th, 2021... I arrived at the airport to find out that United Airlines had canceled the entire flight. I stayed at the airport for 4 hours, trying to see if I could still leave. The airlines indicated that the company I used should have notified me of the changes and refund me my money, because it wasn't my fault! However, ASAP never notified me and now don't want to pay me all my money without a penalty!!! Wow...My flight was scheduled for May 17th, this was plenty of time to notify me!!! It wasn't my fault. I WOULD NEVER RECOMMEND THEM TO ANYONE, AND ESPECIALLY NOT ** PEOPLE! I think this is the only reason they are doing me like this because I'm a ** WOMAN! As of 7/22/21...I have evidence on their lies from this company that I showed them! They will say you signed documents that you know didn't happen, nor can they produce it! This company is scandalous!!! RUN.

Agent secured a great deal for my upcoming trip to Barcelona. Pam is my agent and I love her attitude. She is so caring and pays attention to details. Next time when I'll need flights, I will contact her directly. ITN agents are the best!

Very attentive and patient agents. This is my 4th year booking with ASAP Tickets and obviously not the last. I've always recommended my acquaintances to try this company because of the great services. My current agent is Enzo but I would like to thank also the agent who replaced him but unfortunately I can't recall his name.

On December 31, 2016, I traveled to Nigeria by Arik Airline using a roundtrip ticket I purchased from ASAP Tickets. I arrived Nigeria on January 1, 2017. My return flight to the U.S. was scheduled for June 5, 2017. While I was in Nigeria, Arik Airline was barred from engaging on International flights. I attempted to get a refund of my return trip from Arik Airline but they referred me back to ASAP Tickets since I did not buy the ticket directly from Arik Airline. I contacted ASAP Tickets & they referred me to International Travel Network. I was stranded in Nigeria & had to borrow money to buy a one way ticket to return to the U.S.

Incredible patience with my everchanging schedules. I recommend this company and Shelby in particular for providing an impeccable service. I will certainly return to book more flights. Thank you for helping us to travel easy and more affordable.

They are so kind and helpful to sell the tickets and some days after they change everything. They send you an email saying the flights were cancelled by the company but they never gives you a real reason. After that they try to schedule other trip more expensive than other companies and the policy of refund doesn't exist. They always uses two agents, one to sell the tickets and the second to get more money from you. Be SO CAREFUL AND NEVER USE THIS COMPANY TO TRAVEL. When you buy a ticket from them, you buy a headache. They will never send to you an email cancelling something because they are afraid of suits. They only cancel by phone and when you try to claim to your insurance they always ask for an email format of cancelation.

I am very pleased with the flight offer received. Thanks to my agent's hard work I was able to save more than 200 dollars. This is a helpful service during this complicated time when the crisis has affected all of us.

I am real fan of ASAP and ITN. This is the only agency that provides such a wonderful customer care. My agent took care of me from the very beginning of booking until I safely returned from my travel. York is the name of agent who made my travel completely painless.

Due to Covid-19 restrictions leading to flight cancellations and foreign travel, I sought a refund for 4 tickets purchased through ASAP Tickets in October, 2019 for travel in April, 2020. ASAP Tickets would only agree to a partial refund of $3630.24 and a travel credit of $1224.04. In June, 2021 and upon trying to use the travel credit, ASAP said they only had record of a $1000 credit. The quoted price for the new tickets I was seeking had considerably inflated price over fares found online at various airline and travel sites. The inflated ticket price was over half the credit amount due me. My total experience was plagued with ASAP errors to include being doubled charged and having to file a credit card dispute to resolve it. ASAP agents were not responsive when there are issues.

My travel agent remained calm even when my plans changed by hours and days. It was the most professional and pleasant experience I have ever encountered. Please extend my gratitude to Omar, the best agent at ASAP Tickets.

Cancelled flights, wont refund money, and customer service lies! Beware! They won’t return calls when you ask for a refund. They will dictate you what you can only refund and they will offer you a voucher! The service not fulfilled, unprofessional customer service! Yelled at my 65 years old mother because my mom does not wanna rebook due to covid cancellations and they are holding my mother's $6700 money leaving her with no flights! We called and email many times and the same alibi.

Can't believe I'm finally home. I was stuck abroad because of Covid but Asaptickets agent did his best to help me and finally this nightmare is over. I’ll 100% book all my future travel with this company as well as recommend it to everyone. Great follow up!

I purchased a ticket to Europe with 1 stop in Frankfurt. Paid for the ticket. One day later I receive emails about a 1.5hr layover turning into a 9 hour layover and the ticket price increased. The ticket was cancelled by ASAP Tickets because I did not accept the change. New ticket search was done. Price increase of $600.00. Now I am supposed to pay $500.00 to get a refund. None of the changes were requested by me, the customer. Do not use this company.

I had purchased two tickets to South Africa in January for a trip of a lifetime with my granddaughter. The airline cancelled our flight 2 weeks before our trip. When I rebooked the tickets ASAP tickets charged me $3100 for the 2 tickets when the airline was charging $1800. When I called them on it they refused to refund the tickets or even cancel them. I filed a grievance with BBB.

I'm using ITN and ASAP Tickets for more than 7 years. Over the years they've found the cheapest fares I can afford. I've worked with different agents but currently Abigail is my travel agent and even a friend. She is so caring and always nice to me.

I went to the site to get a flight booked, they had the best price for where I needed. Put in the airports, set the date of travel and requested a quote, was directed to call a 888 number to finish booking at the special rate. Got a agent on the line, and was told as soon as I gave the discount number that the quote wasn't any good, it was a promotional deal that was the best price some time in the last year. Then why did I put a date in for my quote? I could still book but now the price was more than $350 higher than the quote.

My wife and I are retired living on SS. We saved 2 years for money to visit her relatives in Bali and Jakarta where she grew up. We bought tickets in Dec of 2019. Flights were cancelled and this company will not return our money after Korean Air gave it back to them. Tried for months now and there are Thousands of others like me. They said they would keep about 600 dollars of the 2087 dollars we gave them and give us the rest but the Thieves will not do that even and at this point I refuse to let them get by with that. Never use this company!

Even though it's not an easy time now, ASAP agent was the one who took the stress away from my booking. I am very thankful for the time and dedication and plan to call her again for other travel plans. This is a 100% recommendable service!

Outstanding customer care from Gohil, ASAPtickets agent. He patiently guided me through the booking and payment process. But when the flight was cancelled, helped to book a new one. Excellent help during the pandemic. I will recommend his and ASAPtickets services to my friends and colleagues!

After several months of waiting I received my refund for the flights I couldn't use due to Coronavirus pandemic. I hope to book new flights soon to visit my family. Thank you ASAP Tickets for delivering what was promised.

My first booking was amazing. I talked with Jackson and he did his job well. This agent led me through the process, was super patient in answering all of my questions. I will be a returning customer of ASAP Tickets.

The airline in question cannot rebook me on their own, because either they have not been paid by ASAP or they have an agreement with ASAP to make more money from customers like us. My current travel agent (Elvina) is nice and courteous but the original one (Wiser) is not even responding. THE MORAL OF THE STORY IS, NEVER EVER BUY FROM ASAP TICKETS, THEY HAVE FOOLED THIS LONG TIME RETURNING CUSTOMER. Looking into reporting them to BBB and talking to an attorney.

Samson was extremely accommodating and knowledgeable, he is the reason why I keep coming back to ASAP Tickets. Samson has never let me down and his expertise always surprises me. Thanks for the great service, Samson!

The agent I dealt with was so creative and helpful with my crazy schedule. Plus helped to put together some leisure activities for my trip. Without hesitation, I will recommend ASAP to all my colleagues and friends.

Trey was amazing! He got me a good deal and helped even during the weekend. I will call him for all my flight bookings and recommend ITN to everyone I know. And I have already referred ITN to my sister.

Due to covid, my trip had to be cancelled. I booked with this company through asap. My confirmation number is **. The company has refused to reschedule, saying the airline is responsible for rescheduling. The airlines has confirmed. The travel waiver/voucher was send to company. Now through researching this company, I have found they have a pattern of trying to take customer's money. I have reached out several times to them. I was repeat customer, this was my second time using them. I travel to do mission work and this company is trying to cheat myself and others from people like myself who work hard to save their money to help others.. I'm going to have to dispute with my card company to get this settled. Be aware of this company.

Prices for flight tickets are affordable and agents are well informed about the industry news are travel specifics related to Covid. My agent Monty is so knowledgeable and finds great deals that fit my needs. Monty is the best travel agent I have ever worked with!

Since April 2020 I have been reaching out by e-mail and phone to ASAP Tickets regarding a refund for flights cancelled by the operating airline due to COVID-19. Every time, I was given a different excuse: I was offered exchanges, or flat out told airlines discouraged refunds. Per U.S. Department of Transportation regulations, both U.S. and foreign airlines with passengers on flights to, within, or from the U.S., are entitled to prompt refunds when the carrier significantly changes or cancels a flight. ASAP Tickets even promotes “offering a FREE exchange or cancelation” on their own blog, but they fail to follow their own policy. When reaching out to the airline directly (Swiss Air in my case), I was told ASAP Tickets was already refunded. Yet, I am still waiting for them to refund me, almost a year in. Unacceptable.

When searching for the cheapest prices, I always check with ASAP Tickets. If I find a cheaper deal elsewhere, I call them for price match. This is a top notch service that I highly recommend to people who search for cheap tickets.

Due to pandemic we had to cancel all our travel plans and ASAP Tickets issued us a travel credit. After few months, when the situation was more stable, we booked our flights again and this time the trip was possible. Thank you for being honest and patient through these trying times.

Very competitive pricing, but what's more important, ITN agents are professional and attentive. I especially appreciate work of travel agent Kalista. She has helped me more than once. Next time I’ll ask for her.

The cancellation of my return flight and my trip had been very difficult for me. I waited for long weeks, but finally everything was back to normal and I was able to recover all of my plane ticket. I am very grateful to the team who took charge of my file and solved my problem. Again a big thank you to ASAP travel.

I bought 3 plane tickets in April through ASAPtickets. A decision I deeply regret and continue to do everyday. Please do extensive research before giving this company your money. Plenty of testimonials on YouTube and other media.

ITN customer care specialists helped me to get a refund for a flight that was canceled 4 times because of Covid. Now I have booked another flight and hopefully all goes well. Highly recommend this company.

The customer service is superb. They first helped me with ticket booking and eventually also with rebooking. I have no complaints or issues that I could relate to this travel agency. This is a recommended service!

Here is my case: Confirmation Flight ID # **. August 23 2019 - Bought ticket per ID reservation # ** $759.23. January 31 2020 - Received notification of itinerary change from schedule.changes.ph@asaptickets. March 11 2020 - Received notification of itinerary change from schedule.changes.ph@asaptickets. May 12 2020 - I replied to request a full refund to email address: time@itncorp.com. February 1 2020 - Received notification of itinerary change in schedule from time@itncorp.com. February 7 2020- Received reply from Yvet: time@itncorp.com as follows: "We send a request to the airline for the refund. As soon as we will have updates we will get in touch with you."

AsapTickets helped me to get the desired tickets to return home and celebrate Christmas with my loved ones. Thank you so much. God bless everyone and especially my travel agent at Asap. Merry Christmas!

It's so important to have a reliable agent these days! I'm glad I've found one. His name is Fulton and he works at ASAP tickets. I will never book with anyone else! He's always available when I need help with travel planning.

The person who I worked with was cooperative and resolved my problem. During these tough times it's so nice to have someone to rely on. This agent exceeded my expectations about travel agents and I will definitely book more flights with her.

Booking with ASAP was easy, I was guided through the process from the very beginning till the end of transaction. Service is very helpful. Now I just need to take the actual trip. Hopefully there won't be any changes related to Covid-19. Thanks!

Exceptional service, cheap flights, convenient ticket exchange process. What can I say more?! It's been great doing business with ASAP Tickets and ITN and I highly recommend them. 5* are well deserved.

I totally love this service! My agent is always helpful and understanding to meet my needs. With him I feel safe about my flight bookings. My warmest regards goes to Dayton, the best agent at ASAP tickets. Thanks, Jennifer.

Asaptickets.com is the best airline tickets service I've used for my overseas flights. Without their help I wouldn't find such an affordable last-minute deals. I strongly recommend this travel agency.

Bellamy is a highly qualified and friendly agent. He's been my agent for over 2 years. I've introduced him to few of my business partners and will continue recommending him and ASAP tickets also in the future.

I had an excellent experience with ASAP Tickets/International Travel Network. The customer reps are fast, efficient, and most importantly look for the best deals for me, the consumer, instead of trying to take advantage of me. I was impressed and excited to find this service that could help me find better ticket/travel deals compared to sites like Kayak or Google Flights. I am an avid traveler and I will be using this service again very soon.

Hendrix is one of the best travel agents I know. ASAP Tickets should be proud of having him as their staff member. Hendrix provides excellent service and makes booking super easy. I will share his contacts with my friends.

We have contacted ASAPTICKETS for the full refund of our plane tickets (family of 6) since March 27 and have followed up every 2 weeks but we still have not received our refund. Our flight was scheduled on May 19,2020 and was cancelled 4 weeks before the our flight. First was, Philippines are not letting any flights in the country then we received notification that our Flight is cancelled. We have called ASAP TICKETS numerous times and was promised that we will get an answer within 5-7 business days but no one gets back with us with an update. We tried reaching out to our agent as advised but he always claimed that he have filed for the refund as of 5/2/2020 and he doesn't have any update for us.

My refund has finally been processed successfully. More power to ASAPtickets, I knew I can count on you! Agent Gus followed up whenever I had concerns about the progress of my refund. Gus is the best!

The best attention and care I have ever received from a travel agency. Agents are top notch in customer service. Will surely return to buy more flights and also recommend to others who travel internationally.

I always thought if you're getting a cheap flight, you won't get any customer support if anything happens, so I was overpaying and booked flights directly with the airline.. And still the service was average. When I found ASAP Tickets I was skeptical at first but after booking 2 trips with Wayne, I am totally sure that ASAP Tickets is the best way to book flights because of the extra care made by travel agents.

I'm 100% satisfied with the service I received from ASAP tickets. Agent named Sano explained all flight details and guidelines patiently and made me feel comfortable and stress free about my booking....

Thank you ASAP Tickets for rearranging my travel plans and securing a flight to avoid any lockdowns and quarantines. Hands down best service in purchasing and exchanging my tickets. Thank you once again!

Do not use this company. I purchased an airline ticket along with their trip protection insurance and have been waiting for a refund for 7 months after the airline cancelled my flight because of Covid. If you have been ripped off you should report them to the BBB in California, where their corporate office is. Also, report them to the Attorney general in your State as well as the Insurance Commissioner in California if you purchased their Trip Protection. Businesses that do not comply with insurance laws will be shut down by the insurance commissioner because of fraud. You can also contact the Office of Aviation Consumer Protection at (202) 366-2220. Contact the Federal Trade Commission ftccomplaint assistant.gov The more people who file complaints, the faster we can put this fraudulent company out of business.

I purchased a ticket from ASAP Tickets/ ITN to Travel in March via Lufthansa Airline. The flight was cancelled due to the pandemic. The sent an email informing me that I can re-book for no cost at any time until December 2020. The ticket cost total of $978.00 which included a ticket protection in the amount of $79.45 which would allow for a full refund of the ticket in the event of cancellation. Fast forward to September, I called to rebook, first, they told me that I needed to pay an additional $258.80 to rebook the flight. I argued, they explained that the airline wants them to charge those fees. So, I reluctantly paid. The agent "APEX" asked me to pay another $79.45 for protection. I told him I would not because the previous one I purchased did not seem to do anything for me. He said no problem.

I had a slight delay due to wrongly spelt middle name but finally everything was resolved. Ticket was issued from Delta Airline via the ASAP ticket. Special greetings to Rick who was always available to help without hesitation. Thank you kindly.

I've booked economy tickets with ITN twice. There's a great variety of flight deals to choose from and their prices are totally acceptable for me. Frankly speaking, for business class flight bookings I am using another company, but at times when I just need an affordable economy class ticket, ITN ASAP tickets is a perfect option.

My experience with ASAP tickets is a distasteful experience. The agency does not disclose all the full terms but rather a generalized term. All flight transactions made throuGh ASAP Tickets are not refundable. The airline I had booked through ASAP Tickets cancelled their flight. ASAP Tickets requested to charge an additional fee of $150 dollars to change the flight that was cancelled at the fault of the airline. And this was to occur every time the flight was changed by the airline. Requiring the passenger to continually be paying ASAP Tickets a cost fee whenever the flights changed. Refusing to to scammed since flights will continually change during this pandemic, I opted to cancel the flights that was already cancelled by both Brussels Air and United Airlines. ASAP tickets deducted a total of $400 dollars from the initial cost and will only refund less than 60% of the ticket purchase price.

Impala showed exemplary service. She was flexible, accommodating and made sure I get what's expected and a little more. I will spread the word about her great attitude and professionalism. Thank you!!!

I purchased a ticket on South African Airways but the flight was cancelled because South African stopped operating due to COVID. I need a refund or exchange for the return leg of the journey from Washington to Accra for Flight SA 210. ITN protection states that a passenger is eligible for 100% fare compensation if there’s a flight cancellation due to unforeseen circumstances or airline bankruptcy. My agent, Junior, offered to waive the fees associated with booking another flight And the ticket he’s offering is a South African airways business class ticket which will require me to come out of pocket for an additional $6000. This does not satisfy the terms of the ITN protection. This is a total scam.

ASAP Tickets is a scam!!! My family and I were supposed to go on the trip of a lifetime in April and due to Covid our flights were cancelled by the airline. ASAP tickets then told us that in order to receive a refund there was a $800 per ticket fine, totaling $2400 for our family. They were unable to give us where this was stated in writing anywhere. The real kicker is that both myself and my mom are nurses on the frontlines during the pandemic and we were taken advantage of by a greedy travel agency!!! Beware, the little bit of money you may save is not worth it!!

Straight up. Warning. Do NOT use this company at all for your tickets. We purchased our tickets prior to covid to Australia to visit family. Due to the covid, government advisory stated, do not travel. We called United Airlines about our tickets, and they told us we had to call back ITN. We did so. ITN told us they could only postpone. We did that. Currently, we still can't go, so we called ITN for a refund. Our tickets for the trip cost $2565.50. They preferred us to extend, but we must pay them 500.00 for each tickets, plus a $250.00 processing fee for each. (1500 we had to pay). So, then we asked for a refund. They stated it would be $500.00 penalty for each ticket, and another 250.00 processing fee to get a partial refund. But, wait for it...Wait for it!...They wanted us to PAY THEM $500.00 to start the process to refund us for EACH TICKET just to get a partial refund.

Because of Covid I wasn't able to travel in April. Conrad went out of his way to make things easier and rebooked my flights efficiently. Thanks to his patience and hard work I will recommend ITN to others.

This service is exceptional. Agent Ruby always helps until the very last detail is covered. Now, with the Corona virus situation, she called me 4 weeks before the scheduled flight and offered to postpone it for a later date. Thank you for making me feel secure about my travel bookings..

Finally after more than one year of patience, miscommunication cum mental harassment I got the refund. Thank you.

Thanks for organizing my refund for the flight canceled because of Covid. Travel agent informed me whenever there were some updates regarding my request. It took some time but I'm still happy it's done.

Both Lazarus & Arnold have been both fantastic in helping me navigating through unwelcome & unplanned changes to my itinerary due to airlines Mishaps! Their commitment to excellence in helping their customers is exceptional! I strongly advice any traveler to use ITN services. :)

Sony from ASAP tickets provided a topnotch service when organizing my trip to Philippines. Due to severe restrictions it was more difficult to plan travel myself, so I asked for the help of ASAP Tickets travel agency. I am sure I've made the right choice.

Chuck from ITN was able to find me a a perfect flight deal that I wasn’t able to find by myself. I am very satisfied with my experience with him and Asap Tickets agency. I will call him for my next trips as well.

I was so impressed by travel agent Joseph and his outstanding customer service. Great communication skills, patience and good attention to details. The selection of flight options he provided was on top of things.

We bought 4 tickets to travel to Paris in June, but the airline cancelled both our outbound and inbound flights. After months of battle and NO HELP whatsoever from the ASAP Tickets agent (part of ITN), the airline refunded our tickets back to ASAPtickets. However, Asaptickets/ITN is now refusing to refund us. They are holding up our money and even tried to scam us into paying them an additional $1000 to get our refund. ASAPtickets/ITN is charging us for a service that was never provided or even available! BEWARE! DO NOT use this fraudulent company! Their agents are professional scammers and thieves. Save yourself a LOT of trouble and book directly with the airline company! DO NOT USE the following Asaptickets agents: Joseph S. (**) and Harrison V. (**).

I purchased their recommended ticket protection policy. Because of Covid 19, our return flights from Asia to the US were canceled. Oh agent at ASAP got us return tickets which delayed our return by 4 days. The policy promised $300 per person if there was a delay of 6 hours or more. ASAP did not honor that agreement nor give a reason. After months of email and phone efforts, we were denied the payment. ASAP finally agreed to refund our premium of $118. It took another 2 months and many phone calls and emails to finally get that. Most calls and emails were not returned.

Miley was knowledgeable and, while organizing my travel, she was patient as hours. Support received was remarkable. I will certainly call Miley again and will spread the word about her excellent customer service.

Agent patiently dealt with all my schedule changes. It was such a pleasure to work with a live travel agent who understands the specifics of my needs, not like these online robots with zero understanding.

I am regular ASAP ticket customer. I purchased two tickets in March to travel to Africa, however a few days before my scheduled travel date my flight was cancelled due to COVID-19, and world borders closure. Right after I tried to get my full refund and I was advised that I would lose money which I found rather odd. I decided that I would call back when the border reopens and scheduled another flight.

Extremely helpful and clear in explaining all the details related to my flight bookings. I felt like talking to a family member. Hopefully I will get a chance to book more flights with Martin and ASAP Tickets.

I really liked that the flight booking and exchange processes were simple and transparent. I will return to book more flight tickets with ASAP for my regular UK-US trips. Thanks for the flexible service.

Horrible experience. We purchased tickets back in February for a flight in August of 2020. We provided all our info and credit card details to International Travel Network / ASAP Tickets. 4 of the tickets were charged on our credit card by United Airlines per the request of this company, and 1 charge was by ASAP Tickets (this company). Due to the Pandemic and our destination not allowing us to fly, we called ASAP tickets and asked for a refund, 1.5 months before the flight. They refused and said United Airlines will not refund. So we called United Airlines, United told us we are allowed for a 100% refund due to the situation of the flight not allowing us to fly to our final destination.

I purchased airline tickets for travel before Covid-19. Delta cancelled my flight in April, a full refund was issued to ASAP tickets on April 24th. I have been fighting for MY MONEY since then. I didn't ask ASAP to contact Delta for a refund. AS FAR AS I AM CONCERNED THEY HAVE STOLEN MY MONEY. They are full of excuses as to why it is taking so long to get a refund. They always want me to take a credit which is unacceptable. Any other business you would have a refund in a maximum of a week. I have played nice, but my patience is wearing thin. My next course of action is to get a attorney involved.

Virus hit, they have my ticket$ Since April 29. They lie. They keep our money. They use their credit card so airline refunds to ITN also known as ASAP tickets!!! Stay away!! Far away.. until the tv station get a hold of them!!!

I truly appreciate the assistance that Asap Tickets provided during the COVID-19. Once again you proved that my flight bookings are in good hands. I will spread the word about your services also to other people who might be interested in flight tickets.