Hotwire Reviews

I am a long-time Hotwire customer and disappointed with a recent purchase. The Hotrate deals are supposed to be 60% off and I found the same rate directly thru the Hotel Benjamin in NYC. Further - the rating of 4.5 stars for the Benjamin is not accurate. Thus no deal. Hotwire used to be special. It is no longer fulfilling its promise.

I booked a vacation for Christmas 2019. As soon as I booked, I realized I must have clicked on the wrong hotel. I called them right away and let them know about the mistake. They said, they would have to give it to a specialist to contact the hotel and see if I could switch it to the other property which by the way, was the same brand hotel, just down the street and it also cost more. They told me they would call me in 24 hours. They never did. I called back and they said still in a week, they never made contact with the hotel. They called while I was on the phone and the hotel said, no I could not switch. This is 6 months in advance. I would have to be penalized the entire cost for the 8 day stay.

I booked a car rental through Hotwire. They insisted that it be prepaid, giving the excuse that the card were limited in quantity. Upon trying to pick up the car, the agency could not rent it. Hotwire refused to issue a refund. This seems like a case of pure fraud. I feel like my prepayment was stolen.

The ad said book now because prices are going to go up. So I booked a car rental, and it did say no refunds. But a few days later it went down $90 and right before my trip it went down $160 for a week. I called and the guy said there were no refunds and said, "What would you have done if the price went up."

Worst customer service ever. Will be posting in every media outlet about my experience!!! Rented a car to drive to my uncles wake, the location changed so I no longer needed the car rental (out of my control) and when I attempted to cancel they said, "No problem just send us a copy of the service" etc. Sent in a couple of days after service and they say he isn’t blood so have a nice day. A few other baloney excuses and explanations were exchanged and in the end Hotwire does not help anyone but themselves!! It wasn’t for a hotel or airfare. We’re talking a $90 car rental. Pay the little extra and go with anyone else. Shoot I’d even say Expedia is better or Travelocity but do not use Hotwire, their hot deals are a hot mess.

Somehow when my husband was reviewing their site and never booked or confirmed anything, they charged our credit card for an airline ticket. He had put in info on another site but somehow Hotwire site must still have been opened and our CC info was received involuntarily. We have no idea how they received our CC info but we for sure know we did not approve or authorize this charge. We were unaware of this until we received the Credit Card bill of almost $900. I have had issues prior with them and WILL NEVER utilize their service again. One customer service rep was trying to help but no authority. Now has me on hold for 50 minutes and I am still holding. I guess this is one of their tactics. They want you you to hang up. The worst customer service experience I have EVER had. There should be ZERO stars.

Booked McGovern's Motel on Hotwire and this place was the worst hotel I've ever pulled into. It looked like a crackhouse. Right away I feared for the safety of my family. Upon entering the room and pulling the bed back, we IMMEDIATELY found a bedbug. I went to the front office and the attendant refused to come down. She would only communicate through the intercom. Hotwire was also horrible for help and I tried getting it resolved for over an hour. Btw this was after driving 10+ hours and arriving at this dump at 11:45 at night. I can't believe Hotwire would ever even partner with them.

So I foolishly booked a car through Hotwire for my trip to Las Vegas. Was given Ace Car Rental, which is rated 1 on Yelp and a generous 2 on Google Reviews. Why would Hotwire associate with such a poorly rated place? Will never, ever risk booking a car or hotel with Hotwire again.

Don’t use this site. I am VERY angry with them. I got one of their “hot deals” at the Rodeway Inn in Grand Falls, New Brunswick, Canada. Advertised at $84, “tax recovery charge + fees” increased this to $106.41. Foolishly I paid, only to find for the first time prominently displayed on my receipt that I had paid in US dollars, even though I was in Canada, paying with an Australian card. Thus I ended up paying the equivalent of $138.92 which I found at reception was MORE than if I’d paid myself at reception. HOTWIRE THIS WAS NOT A “HOT DEAL”. YOU ARE CHEATS. DO NOT USE THIS SERVICE!!!

Booked my flight June 30 2019. Still haven't received a confirmation email. Called on Saturday July 13th said by Tuesday I'll get it. Called on Tuesday July 15 they kept pushing me aside with no answer. Called the next day July 16th still no answer. Kept hanging up on me, and pushing me aside. We also told me that I would get a refund and they're trying everything to get me not to get my refund and said that got corporate deal which is a complete lie. Bottom line they're a fraudulent company. Don't do business with them. I've had to go to the higher people which if you tweet on Twitter publicly and they will get back to you. I'm still waiting for my refund.

If you are renting car in Canada, just be aware of the pricing is in USD. We got a unpleasant surprise when the credit card statement show $150 CD more than what we expected. You are thinking that you got a better deal here but go to your local car rental and get it there.

I booked a "hot rate" car rental on Hotwire. When I searched for the car of my choice, it said cancellation was free! Later discovered this rate is non refundable or non negotiable as per the instruction upon checkout! I can't think of a more dishonest company! Three weeks before my trip, I went back on Hotwire to check out the deals, and the cost of my car rental was half the cost! I called to ask if I could cancel my current reservations, and they explained to me that it couldn't be done because it was a hot rate! I have never encountered such intentional dishonesty in booking a car!

I accidentally booked the wrong dates for a car rental, I called Hotwire and they told me that there was nothing that they can do. A total loss of all money. $250 down the drain. No credit or anything. I will never use Hotwire again, what a joke of a company... And I would advise anyone else thinking of using Hotwire.

Booked alternative hotel that I did not want. I took out Hotel Protection, only to be informed that the booking was nonrefundable. I am now out $310.00 and had to book another hotel in the area I needed to stay.

I booked a hotel reservation back in May but realized right after booking that it was the wrong location. I immediately called Hotwire to correct the error and was told that I would have to rebook with a different card. Which was something I did not have. Due to it being a hot rate hotel deal there was nothing they could do. I never checked into the room or used the reservation. I disputed this with my bank and almost a month and a half later they are unwilling to reverse the payment. I asked for the GM of Hotwire contact information and the customer service supervisor refused to give me the information. I looked up the corporate number for Hotwire and the line stays busy.... I can't even get through.

This is the worst website I ever used for booking hotel, they charged me USD which suppose to be CAD, and I talk to customer service 3 times and also the manager, nobody willing to help you if you have any problem with your booking. All is matter for them is that you just get charge and trap to their deal. After you make your booking there is no chance to make any changes and their policy is even out of credit card company power to cancel the transaction. Worst customer service, fraud website. DO NOT USE HOTWIRE FOR ANY KIND Of BOOKING.

Due to a airline pet policy issue my wife and I got separated, I stayed in San Diego with my dog and my family went on ahead to HI. The car rental I booked through Hotwire went to Advantage and when my wife arrived they would not release the rental to her because her name wasn’t on a third party reservation. I asked Hotwire to add my wife, they said they could not modify the reservation. I ended up paying an extra 260 dollars to get the car. After getting nowhere with the call center, I’m never using Hotwire, or any third party agent again....too many restrictions. Think twice before you use this company...no refunds, no understanding. Worst experience ever.

Will never use Hotwire again. I am in Canada. I went to Hotwire.ca and booked a hotel in Canada assuming it was in Canadian $. There was only a $ - no CAD or USD. Only after looking at my bank account did I realize it was in USD. They charged me 40% more than what I thought I was paying AND WOULD DO NOTHING TO REVERSE IT OR CANCEL THE BOOKING. Never again. Totally misleading and unfair.

We are in Boulder Co. for a concert. We have had tickets and hotel reservations for over 6 months. We travelled 1,000 miles and arrived at the hotel only to find out that the hotel was overbooked and we didn't have a room. We called Hotwire customer service, after 90 minutes and speaking to a manager. We were told that there was nothing they would do to help us. We had no notification from either the hotel, or Hotwire prior to our arrival on the day of the show that the hotel was overbooked by over 100 rooms! Every hotel within 25 miles off here is sold out.

I have a Canadian account with Hotwire & booked a Canadian hotel. There is nothing on the website to say the prices are in US dollars. Even their own staff don't know this since when I called to complain I was charged almost 40% more than expected in US vs CDN. Customer service told me it was my fault for using .com instead of .ca. But when I tried to type in Hotwire.ca I was redirected to Hotwire.com. When I told him this he said, "It still didn't matter as all sales are final."

I booked a car rental and was charged what I thought a good rate for Thrifty car rental at Spokane airport. 3 days after returning the car I was charged almost the same amount from Thrifty. When I tried to get help from Hotwire I was basically told I had to take up my double bill with Thrifty in Spokane. Hotwire absolutely no assistance at all. Book through someone else. I will never use Hotwire again.

Do not book on Hotwire!!!! I was 1st time user of Hotwire and totally dissatisfied! I will NEVER use them again! Wish I would have looked at the reviews :-( I booked a car for a vacation. I checked all the different travel sites. My booking with Hotwire website said that my reservation was "You are GUARANTEED a car from one of these agencies: Alamo, Dollar, Enterprise, Hertz." I booked the car and the reservation was from NONE of those companies! They booked it with an off brand rental company. I called customer service and they said that, "yes," the website said that, but they can book it with any rental company they want to and they can't and won't change it. I told them they just lost a new customer!!

I booked a Hotwire.com Hot Deal and then went to the Hotel's website which had a lower price. I called Hotwire for the lowest price guarantee and after 30 minutes on the phone they told me they wouldn't honor it.

Contacted Hotwire for assistance with the rental car company they provided, Sixt. It took 45 minutes to get my car after their counter representative had difficulty setting up their GPS system. Once on my trip, I found the cable had to be held in a specific way to charge the battery as any movement caused the plug to fall out. Upon return to Sixt, I was told no manager was available to discuss this problem since it was a Saturday. I contacted Hotwire and they told me to contact the branch manager, but could not give me a name and number. It seems the poor customer service did not end with Sixt. I would expect that Hotwire would have assisted with this issue - but their response was apathetic at best. Renter beware.

The "hotel" I paid for was another motel chain and the same chain in Portland is definitely NOT a four star. Try another discounter and save yourself some frustration.

I booked through Hotwire. Never had a bad experience with that company til today and I would never recommend them to anyone. Worst enemy included. They’re horrific money grabbers. After driving for 14 hours I stopped at a hotel because a tornado a severe storms were coming through Tennessee June 19th, 2019. I needed to get in a hotel and so I booked a 3 star hotel. Highest class in the city. You would expect to have a clean room, right? Well walking in the deadbolt did not close, the bathroom had DIRTY towels in it. Already used. If I could upload the photos here I would. The toilet was not secured to the ground. You would sit on it and it would rock up. The seal around it was brown and seeping liquid. And bugs were crawling under the door and into the bathroom.

Dear readers please use my experience for your future bookings. As you all know Hotwire is mostly a blind booking website. I started searching hotel near Disneyland LA and then filtered my results for Free Breakfast, Free WiFi and Free Parking. I picked one with 3 stars which shows my 3 preferred amenities listed. I went ahead and paid for the booking. Today I checked in at the hotel but when I asked for parking the hotel said it's ~$19 per night and that's almost 57$ for my booking of 3 nights. I called the customer care, name: Tina #**. She acknowledged my filter experience however they cannot do anything because I already checked in.

Rented a car through Hotwire and prepaid for a lower rate. The instructions given on the website were wrong. Hertz the rental company told me could not get the car because I used a debit card to prepay. I need to use a credit card. I told them I have a credit card you can put the deposit on. They said I would have to cancel that reservation and book again at a hire rate. I called Hotwire and they take no responsibility. "It was booked by Hertz," they say. I think it's all an elaborate scam to get people to pay hire rates. Hotwire needs to take responsibility for purchase made through their site. Now I was unable to get a rental car for my trip because I didn't find out the day of. This is what Hotwire's website says: "Hertz does not accept debit/check card deposits, but does accept credit card deposits." Further down below it says it again: "The agency does not accept debit/check card deposits, but does accept credit card deposits. See important debit card info".

Do not book anything through Hotwire. Booked a hotel in Montreal. I live in Canada. I did not change US funds to Canadian funds and they charged me 150.00 more than they should of because it was in American funds. Called them and they would not change to Canadian funds. Tried cancelling through the insurance I bought and the amount I would get back would be in Canadian funds. Would still be out $150.00. Terrible customer service.

Hotwire gives best deals and details and handles issues much faster than others. They give you area comparisons and options to add to your trip like rental car and outings. The deals are always top notch as well.

I booked a car rental thru Hotwire. I was set up with Sixt in Seattle, WA. I have used Hotwire in the past and haven't had problems. When I returned the car I left my cell phone in the car. I immediately filed a lost item report. My phone was found same day and I paid the fee to have it returned to me. I paid for Overnight Priority. My phone still has not been returned to me. When I check their website, it shows my phone is still being prepared for shipment. I wish I had looked at reviews for Sixt prior to booking with them. I'm surprised Hotwire would partner with a company such as Sixt. I will be wary of anything Hotwire recommends in the future.

Very deceitful!! Buyer beware!! Apparently, hotwire.com has their own system of star ratings for hotels. I booked a hot deal on hotwire and was told I would be getting a 4-star resort. After I paid for the hot deal they revealed the name of the hotel I would be getting. After doing a quick look back at the 4 hotels I was guaranteed I discovered that 1 was in fact a 3-star hotel. When I called hotwire to complain about being deceived they claimed that the hotel was a 4-star to them and therefore would be treated as such. WOW... I didn't realize star ratings could be randomly assigned to hotels! I'm pretty sure the general public is NOT aware that hotwire just randomly assigns star ratings!!!

Hotwire has the WORST customer service! 6 hours after I booked my reservation they dropped the price but won't honor the discount. Horrible! Never booking through Hotwire ever again! They will price match other companies but not their own. That makes no sense!!

Paperwork said 2 rooms at a certain price. Visa statement twice as much - have to see if I can straighten this out after my overseas guests leave. Car rental - said I could pick up at airport but got to the airport and nothing there so called # provided - said they could come pick me up and take me to rental office in town. I asked for SUV, they said would be Nissan Rogue or equivalent and ended up with Toyota Camry - will be ok but not what I wanted. Also $15 a day more to add another driver, staff unsure about insurance I purchased online... Total price ends up being what I would have paid at any other rental company. So for hotel and car rental I could have gone with anyone and paid the same price. NO SAVINGS AT ALL.

Hotwire has provided the worst experience I have have received. I booked a hotel. I looked at the pictures provided and I checked in when I arrived in town. I was immediately concerned as the pictures were EXTREMELY MISLEADING AND SOME OF THE PICTURES WERE NOT EVEN OF THE ACTUAL HOTEL OR HOTEL ROOM. I checked in at the front desk with the receptionist and received our room key. I went to the room and as I walked to the room realized there was dirt and other substances smeared along the hallway leading to the room.

BEWARE!! DO NOT USE HOTWIRE! I booked a car from Newark NJ for 3 days under the impression that it was going to be $350 after fees and taxes (I went to Hotwire for price), that number was closer to $430. When I go to pick up my car... they say that I have to pay an extra $200+ dollars. So Hotwire lies about the actual price and locks you into a contract, meaning you either cancel and lose $350 or you continue the booking and get scammed $200+. I'm from Australia, so I don't know how to legally battle this, but they pretty much won't respond and no one is held accountable. Once you are locked in, you are powerless. DO NOT BOOK WITH HOTWIRE.

I booked a hotel that states that it's a 4 star through Hotwire. When I actually arrived at the place it was a place called Northgate Motor Inn, a place where truckers bring their hookers. I cancelled the reservation soon after I arrived at the place and I was told that I will be given a refund. I never received a refund. I was very upset.

The Selma Hotel got 2 stars, when it should've received -2 stars. The rooms were filthy, the bathroom deteriorated, no AC, the pool was DISGUSTING and the staff was difficult in accommodating the guest. Not to mention it was OVERPRICED. I was scared to sit on the bed let alone sleep in it. I went to Walmart and got a blankets to sleep on and towels to bathe with. I would NEVER spend another dime in this hell hole. It should be condemned.

Upon checking in my hotel room I inspected the room and noticed the sheets weren’t clean and it was human hair & dog hair all over the bed and room clearly indicating it wasn’t properly cleaned. The tub was filthy as well as all the counters. I contacted the front desk who told me I can walk around the building to pick up sheets and make my bed myself. Before making it to the desk I received a call back stating they can change room. Inspected the second room and it was the same situation yet this room had dirty towels left hanging in bathroom which clearly mean yet again these rooms wasn’t cleaned. It also smelled bad like dogs. I immediately contacted Hotwire who then agreed to a refund my money in 5-7 business days after being on the phone with them for 45 minutes. I was in no way compensated and I was forced to sleep in my car with my kids. I’ll never use Hotwire again or visit the Red Roof Inn again.

In May 2019, I bought a vacation package (hotel and air) for 3 passengers from the US to Portugal from Hotwire online, for a total price of 4596 $, including 228 $ for travel protection (I am leaving out cents). The protection plan was the most expensive one offered on the website. Due to a family matter, we needed to delay the flight by one day, but keeping the same depart date/time, passengers, hotel, flight company and only adding one more night at the hotel.

I had recently requested a hotel to be changed which turned out to be 2 hours from where I needed to be. I was on the phone driving and the person on the other end rebooked me 15 minutes from the original hotel which still left me about two hours from where I needed to be. I spent hours on hold going through what was referred to as a review of the case with no resolution. Every time I called back I was put back on hold. I literally spent over 3 hours trying to resolve the issue which never got resolved. I have never experienced this kind of service from their competitors and most certainly will never recommend or use this online site again.

Booked a beautiful room in Lansing Michigan at the last minute for a great price with an added bonus of happy hour and breakfast buffet. The room was large very clean and the customer service was great.

DO NOT BOOK through them because there is a chance you will end up with nowhere to stay and out of the money you paid to them. I booked a hotel through them for New Year's weekend 2019. When I arrived at the address on my itinerary, there was a vacant building. I looked for signs showing they had moved and saw nothing. I called the number for the hotel and got no answer. I had to stay in a MOTEL 45 minutes outside of Miami. When I contacted them they said they could not give me a refund. I even had pictures of the place with the "For Lease" sign in the window.

Probably the worst experience I ever had renting a car was through Hotwire. I booked a rental car through Hotwire, so I was charged initially through Hotwire. Then when I came to pick up the rental car, they rushed me through the receipt and had me sign everything. I assumed it was the charges of the daily rate through Hotwire, plus taxes. Not that they were charging me additional rates per day. All together I paid Hotwire $160 and then an additional $434 to the rental car company for a 4 day trip. Makes no sense to go through a third party. I'm not sure what benefit I even had going through Hotwire. I wasn’t able to select my car rental company. Hotwire did that for me. The fact they set me up with such a horrible company makes me never want to use their site again. Worst of all, neither company is any help trying to figure all of this out. Lesson learned! Never using Hotwire or Advantage again!!

I am disappointed that Hot Wire books car rentals with Ace car rental of Orlando. Ace has a very low approval rating and Ace uncharged me 79 dollars for a toll pass for Fl. Department of transportation toll roads. Told me I had no other options if I were to drive on east or west coast. I contacted FDOT and found out different. I paid the 79 dollars under pressure and the DOT told me I could buy a temp pass for 4 dollars and it would be connected to my charge card directly and could use the temp pass in any rental. Furthermore I put on over 900 mile and never did come across a toll I couldn't pay cash for. I asked for a refund and was told I was wrong. Florida DOT tells me diferent. How DISAPPOINTING!!!! I have tried to contact ACA rental car 4 times now with no reply. SHAME ON YOU HOT WIRE!!!

I booked a full-size car on May 2/19 for a 7 day rental for myself and 3 other seniors starting on May 26/19 in San Diego. When we arrived I proceeded on time to the rental agency to pick up the car which was guaranteed. There was a phone # to call for the Company named Ace car rental. This was at 10:40 am and when I phoned it stated this number was out of order. I might add there were a few other people who were also trying to get a hold of this company. I phoned Hotwire and was told by the agent that I should be calling another number which I did and repeatedly got no answer. I called back Hotwire who then tried to get a hold of them with the same problem of them not answering his calls. This was already over a hour of waiting.

Don’t use them. They need to be put out of business for saying they can’t make simple changes, in this age of technology just about anything can be done. They just don’t want to. They put you on hold and you know they are not making any effort to resolve your issue. There is no customer service.

Booked online a promised 3 star hotel from a chain in Denver. Arrived at a construction site in high crime area. Holes in walls patched but not painted. Carpet beyond cleaning, had not been replaced yet. Large hole in courtyard where pool had been removed. Some balconies removed, sporadic pieces of irrigation hose sticking out of ground. Still in demolition phase of total rehab project. Construction crew was living on site. Asked front desk their rate, was cheaper than what I paid.

Not really a good site to use. Come out better using the airline's site. Most of these services lie about price and insurance. Most of these websites don’t like to lose money so buying insurance is not good if you don’t have a major doctor's note.

I recently made auto rental reservations at the MCO airport and specifically paid more for a rental so that I would not have to take a shuttle from the airport. I wanted and selected reservations for IN TERMINAL rental. Well, the ** booked me with SIXT which is off airport and I had to walk what seemed like a mile, alone, with two huge suitcases, to get outside to take a shuttle. I called customer service and they were like 'TOO BAD. WE CANNOT CANCEL OR MODIFY RESERVATIONS OR GIVE YOU A PARTIAL REFUND. WE ALREADY GOT YOUR MONEY AND DON'T GIVE A ** WHAT YOU SAY". SCREW HOTWIRE!!!! I WILL NEVER USE THEM AGAIN.

Car Rental Confirmation Email Never Sent. I booked a car through Hotwire for a trip. I never received a confirmation from Hotwire. I check my spam, trash and regular inbox at least 50 times. There was no email ever sent. I didn't realize this until I arrived. So I booked with another company and noticed after the fact that Hotwire still charge my credit card. I called them immediately and explained this to customer service hotline. Min and Angel were extremely rude. They implied that I made the entire story up. They stated that I entered the confirmation number in during the call, and thus must have received an email. This is total nonsense. I was placed on hold for a 3rd time during the conversation and the call disconnected. I will NEVER use Hotwire ever again.

I booked a hotel with Hotwire. I was suppose to get a 4 star hotel. Instead I received a Russell Court Hotel which is a one or two star hotel that I could book on my own for $2.00 more. Very, very disappointed with Hotwire. Would not use them again.

Hotwire is my go to spot when I need a last second hotel room anywhere. They find the best deals. The best part is the ease to use their map that shows prices based on distance from where you want to be.

Booked at a two star but didn't know I was going to smell like pee, have brown stains on the towel, lots of black mold around the sink, no blinds on the bedroom window and the thing that made me run out of there was a roach dropped from the bathroom ceiling close to my face.

The service is horrible when you request a refund or when you have a change of plan. We have similar experience with Expedia where if we change the flight within 24 hours, they will do it without any penalty especially when airlines like American allows it with no extra charge. However, employee at Hotwire are hopeless and lack of basic knowledge about the rules.

Sometimes the hotel is not as described. It would be more helpful if everyone was pretty much on the same page. While the booking experience is good the place sometimes can be challenging as with our most recent experience. It was not as described. Almost reminded me of a place like a shelter.

I booked a hotel on Hotwire that was 4 stars rs. I show up at the hotel and I was told that they overbooked and that they made me a reservation at the Comfort Inn. Comfort Inn is 2 stars. When I called Hotwire they called the hotel that I originally booked and the hotel said that they did not say that to me and that I stayed at the hotel. Hotwire refused to give me a credit.

I used Hotwire.com to book a hotel. It is said to be 3-star hotel and guaranteed to be chains like Four Points and Crown Plaza. After I paid it is a Quality Inn. Since when Quality Inn become a 3 star hotel. In Google, it is one star.

I am from Canada and I made a booking for a trip to Barcelona. Initially I thought it turned out to be a good deal as the Hotwire rate was 50% off. I checked the rates in other places (still not 50% saving) but all looked still ok after the booking. Except when I looked at my Visa statement, it shows that the booking was in USD dollars adding 30% to it. Nowhere on the page when I booked it said US dollar and I don’t know why a Canadian residence is referred to the US page booking anyway. The price is now more than what I would have paid normally. When I called them, they say they can’t do anything about this and this is their policy as there is no cancellation on this.

In March, my boyfriend bought me a ticket to visit him in Fort McMurray, Canada. Before my trip to visit him, something came up and we needed to cancel the flight. Apparently your company doesn’t provide refunds, only credits. Whatever. We made that work and planned a trip around using this credit ($441). After spending an hour and a half on the phone with an agent, who originally told me I could use the credit to fly to Fort McMurray ONLY, she finally confirmed I was able to book a flight to Comox, BC, but I had to pay $150 to USE my credit.

I purchased Flight/Hotel/Car with this company and Canceled and rebooked it on a different date. For them to refund $800 from the original booking it took me and my husband being on hold for more than 10 hours and 3 weeks worth of phone calls. I would never ever recommend them to anyone or use their service ever again. I made sure every single of my family members and friends knows how horrid this company is. They will put you on hold for hours hoping you will hang up just to get on the phone and pretend that they don’t hear you and hang up anyways.

Extremely disappointed and infuriated regarding Hotwire services. Booked a hotel to stay in Nashville, TN April 20th after traveling 8 hours from S.C. I received the confirmation and receipt of payment. My wife and I get to the hotel where we had booked, only to be told they are sold out of rooms and that they have no availability. How is this even possible? Mind you, we had been driving for 8 hours and it was now 12:30am. We made a reservation in Nashville because neither myself or wife can see well driving at night and it would be a halfway point to come back to Chicago.

I booked a hotel in Las Vegas. I was never informed that for non smokers room I would have to pay an upgrade. I went with my family. My young kid had pneumonia twice and we couldn`t by any chance stay in a smokers room and that is what the hotel could offer me with the reservation that I had. I made the complaint to Hotwire but they didn`t reimburse me the upgrade that I had to pay. Finally I finished paying a more expensive rate that I would have paid in other sites or even in the website of the hotel.

I booked today a hotel in NYC for June 2ed. 2 rooms. They offered a hotel in the Times Square area, one out of 4 hotels. I booked, the price is 200$ a night and I got Yotel hotel. Then I found out through TripAdvisor that there is no door between the room and the toilet. I called them immodestly. At the beginning they said they would check with the hotel. After they did check and the hotel confirmed that information they said they can not do anything about it. Can not give me any other hotel on that category, on their choice, or cancel the reservation. So I'm paying more than 200$ per night for a room with a toilet inside the room. They would not send me this in writing either, but the case id no. is ** and the supervisor name is Diana agent id **.

Booked a extremely business trip with Hotwire for Chantilly Virginia, Extended Stay America. Hotwire showed Extended Stay as a 4.5 star hotel. After checking in, I walked into my room 203, a bad smell and very hot. I turned on AC, a loud screeching noise came out. Longer it stayed on, louder it got. I contacted the front desk and because I booked thru Hotwire, I had to change reservation thru Hotwire. I contacted customer service and Hotwire wanted to change my reservation for $94 a night.

I made a non-refundable, undisclosed Quebec City hotel reservation through Hotwire, believing it would be for a guaranteed 4-star property. I had done this type of booking before through Travelocity and was very pleased with the results. Out of curiosity, after I paid in full for a week's stay, I went to the hotel's website and checked out their retail prices. Wow. I saved a whole $7 a night off the $200+ regular room rate. Disappointing, but as the hotel turned out to be part of the Marriott rewards program, I thought my traveling companion's membership might get us a room upgrade and several other benefits. Wrong.

Hotwire has good deals but they suck. This is the second time I’ve had a bad experience. I won’t use Hotwire again! I booked a hotel. The hotel said I can’t stay there and I spent all my money on the room, they couldn’t move the location so I got stuck sleeping in the car. The customer service is horrible!!!! The lady just acted like she didn’t understand. I had to wait forever! Just horrible!

I booked a rental car with Hotwire.com (prepaid). I booked a luxury car to go on a road trip to San Diego. Hotwire picks the rental car company and they selected NU Rental Car. I have never heard of them, but once the transaction is complete, well you are stuck. I get to the rental car place and they tell me that I have to pay an additional $100.00 for unlimited miles. Hotwire.com advertised it as unlimited miles. I called Hotwire.com and waited on hold for over 30 minutes to find out that they weren't going to do anything for me.

I prepaid for an SUV through Hotwire for the Orlando airport. They took me to Ace Orlando which is 8 miles away from airport. After a 2 hour wait in line, they told me they didn't have a car for me even though I prepaid a month before. They then closed the shop and left my family (4 kids and a grandmother of 77 years old) outside the store with no way to get back. I took an Uber which took a while to come and then went back to airport and paid 4 x as much as my reservation (note that the Hotwire price was only slightly better than others when I reserved). They also didn't refund my money until I called and went thru 4 people to get my refund. It sure seems like a scam. Please note that this is the first review I have ever written on anyone as I normally don't have the time but wanted to share.

Booked a mid-size car through Hotwire at ACE in Tampa Airport. Received a compact Nissan Versa. Counter at Tampa Airport was ridiculously busy and I was told there was no other vehicle. When I returned from vacation, I contacted Hotwire and was told that they do no cash back refunds, regardless of what happened. Later that day, I received an email confirming my booking of a hotel in Irvine, TX - which I did not book! The confirmation showed my email address and phone number, but someone else's name and credit card information. I called Hotwire customer service and was told "it's a booking that can't be canceled". So someone either used my information or the agent from earlier in the day mixed my information up with someone else's. Obviously should not keep an account with them, check out as a guest if you use them at all or your credit card information will be vulnerable. I will not use Hotwire again.

Always rent cars in-terminal. Started to book deal of the day and was sidetracked. Went back 30 minutes later and taxes had increased from $157 to $217. Deal of the day was advertised as "in-terminal" which is what we always select. Long story short, deal was not in terminal and a distance away from the airport; had that experience before and it took 90 minutes to navigate the process and get the car. Called within minutes of the booking and customer service was less than helpful. Even offered to pay more for another car in terminal and was declined by the supervisor. We've used Hotwire for years, but never again.

I booked a hotel and the final price came back $15 higher than it stated right before I booked the hotel. Hotwire refuses to give me a refund for the $15 I was over charged even though I can prove that I was charged the wrong price. They are thieves! Do not trust them!

Yesterday I arrived at Tampa airport quite late due to a 2-hour delay caused by mechanical issues on the plane. When I went to "Ace" car rental at 11:30 pm to get my reserved car I was surprised to find the counter empty and closed. I immediately found a number and called "Ace" but they would not make any arrangements to satisfy me.

They stated several things about the hotel I booked that were not correct and then basically said "oh well, you used it anyways so too bad.." Not much choice being 1000 miles away from home during spring vacation. I didn't even ask for a full refund, just half for the mis-information. I have my itinerary and I also save a screenshot of their advertising being incorrect and they refuse to make it right. They used to be a great company. Not sure what happened. I will never use them again. Ever!

Hot rate 3.5 star. "Member pricing". What a scam. I booked a 3.5 star and was guaranteed 1 of the 4. Well I sure did get the $61 hotel and not 1 of the higher priced places (as much as $143.00 a night ). Who regulates this. Is there 1 higher priced room for every thousand rooms sold? How can you check? Every time I have booked with Hotwire I get the cheapest room of the 4. Has anybody ever lucked out or is this just 1 big scam? The room I got was 75 cent less than if I booked it direct with the hotel. At least I would have earned points booking it direct and no penalties if I canceled. Shame on me for trying Hotwire again. I have learned my lesson. There customer service is terrible. I think someone who has the time and the means should call them out legally to find out if this is a scam.

I have been a Hotwire customer for years, and have made many reservations through you that I have never disputed. Unfortunately, I will no longer book through them. I just booked a "Hot Rate" hotel through Hotwire. So I expected to get a sizeable discount for the gamble I am taking and because it says on your website that the reason the hotels don't want their names known so that their discounts are not immediately known.

I was very unhappy with the Hotwire service on 4/7/19 and feel the need to share. I have used Hotwire for the last few years for work and have never had an issue up until now. I rented a car through the Hotwire service with Advantage. First off, the Advantage address was not on the reservation. The only address shown was LaGuardia Airport which is incorrect information. Once I finally got to my destination, after I received assistance at the airport, there was no car available for me! How can this happen? This is completely unacceptable.

Recently my family and I were displaced due to a tornado. I booked a room on Hotwire, my family and I travel to the hotel only to be told that the hotel does not have any rooms available, and that I should contact Hotwire. I contacted Hotwire and spoke with one of the rudest customer service reps that I have ever dealt with in my life. She would not allow me to use the money that I paid for my original booking towards another hotel. She told me that Hotwire has a no cancellation policy, but if I’m not mistaken technically this cancellation was totally Hotwire’s fault for selling rooms to a hotel that did not have any vacancies.

I booked a Chevy Tahoe Full Size 7 pass and 3 bags of luggage. Got to Ace rental cars and they gave me a Nissan Pathfinder. Good luck getting 3 bags and 7 people in it! Ace had Nissan Armada which is comparable but they refused to give me one. I showed them my reservation with the picture and description I what I booked but they refused to make the change. I called Hotwire, explained everything and once again they refused to do anything about it. Classic bait and switch as well as false advertising! Hotwire blamed Ace Rent a Car and Ace Rent a Car blamed Hotwire. Not worth the hassle!

Do not rent from them.. I was told a would get a Tahoe as I need for 7 people.. When I got to the rental place, they don't even have Tahoes and the Durango is not the same size.. Hotwire does not check with companies for inventory.. We can get 7 small people in but hardly any luggage.. No help from hotwire.. My son had same problem.. Is a bait and switch RIP off.

I booked a hotel with Hotwire the hotel description has has said 3.5 stars. Well after booking and getting my hotel choice I was so mad!! I got at best case a hotel that was clearly a 2-2.5 star hotel!!! When I called Hotwire to complain and request my money back because their disclosure was fraud period. I argued for at min an hour. I asked for a manager and funny thing same lady came on phone after 18 min and pretended she was the manager. I asked for her manager's info to write a complaint. She said she was the highest level, hahahaha really? Of the entire Hotwire system... omg. I was exhausted by that time...Gave up!! I WILL NEVER USE Hotwire AGAIN BECAUSE THEY MISREPRESENTED THE HOTEL STAR RATING AND DIDN'T BACK UP THEIR MISTAKE.

Needed to extend rental to pickup a day early due to weather. I wasn't even asking for the same rate. They told me that I could rent the car for the day and bring it back the next day and rent it again. They are freaking nuts. Worse customer service ever. Never use these idiots.

My siblings and I have been attempting to purchase the same "4 Star Central [blank]" for the last 3 days. Every time we select "Today's Top Deal", put in our information, including our credit card number we get an error message saying "Sorry, we can't process your booking. Your card hasn't been charged. Please try again." So like the error message says we try again. Finally today I call Hotwire and they say that that deal is no long available. However I'm looking at the deal online and it still says "Today's Top Deal". I understand it's based on availability but if you're sold out you should not be advertising it as available and when someone attempts to purchase it. Do not waste people's time saying "try again". Say this accommodation is no longer available.

I would not recommend Hotwire at all. I made a booking for flights 6 weeks ago and phoned up to cancel the next day. I have been waiting for my refund ever since. Each time I call they tell me they are looking into it and I am kept on hold - 30 or 40 minutes each time, before giving up. I still have not received my refund.

Internet search for “rental cars near me” resulted with Hotwire options at the top of the page, so I bit. This was my first experience with Hotwire. I checked all of the provisions (or so I thought) before clicking through to book the car. Staying in Waikiki Beach on Oahu, a shuttle to the car rental facility was a critical consideration. But hey, right here on the Hotwire site it indicates “Shuttle Service” offered. I clicked on the shuttle icon, but is was inoperable. Nevertheless, like a idiot I booked it. I now feel that the inoperable link is intentional.

I booked a hotel at the last minute yesterday and got a Holiday Inn in Newport News, VA. I always book in Canadian dollars and yesterday was no different. The hotel was advertised in the $89 CDN range. When I got the confirmation the amount came to about $120. Various taxes cause the price to go up so I did not check details carefully. I checked my credit card bill today and the charge was $166 Canadian.

I made a reservation with Hotwire 8 days in advance that due to an unexpected personal emergency negated my need for the vehicle. I tried to cancel within 30 minutes of making the reservation. I would have been happy to pay a reasonable penalty or fee for inconveniencing them but to no avail. I chatted with some online drone who kept asking if she could help me then told me three different times that she couldn’t. Typing from a script. No doubt. I have had issues with this 3rd rate outfit before but this will be the last time rest assured.

First off, I cannot believe that this hotel is even listed and approved by Hotwire. The worst experience of my life. This hotel should be shut down immediately. It is the most poorly managed and uncontrolled establishment I have ever seen. Firstly, we were given the keys to an unclean room. Unclean would be a very weak term to use to describe what we saw. The room assigned to us was disgusting. It was littered with dirty diapers on the beds, garbage everywhere, hair clippings all over the sink. We did not even go into the bathroom. The stench was terrible. I cannot believe people live like this. ** believable!

We booked through Hotwire to stay in Orlando. My 1 and only request was wheelchair accessible and as we didn’t have a choice of hotel or what room as they don’t tell you until you have booked it. That was my only concern and choice. My husband who is a military vet and has just undergone major reconstructive surgery on his feet is total non-weight bearing and can not be any means walk. I sent several emails direct to the hotel to clarify it was in fact a wheelchair accessible room and they ignored my emails.

I made a reservation through Hotwire.com for a full size SUV to travel from Colorado to Florida to see my sick mother. We were going to pick up the vehicle in Springfield Missouri. When we arrived to pick up the vehicle, the manager of the Alamo decided that we were not allowed to rent the vehicle. So we called Hotwire to have them change the reservation to a different provider and they said that they would not honor the price that we were originally quoted. The supervisor for Hotwire told us nothing else could be done. So they quoted us a price and refused to honor the price when their partner Alamo refused to rent us the vehicle. They both decided to leave 2 disabled vets without a vehicle.

DON’T EVER USE THIS VERY CROOKED FIRM!!! STAY AWAY!!! They randomly chose the only rental car company that would be closed by the time I would get to their rental counter (out of the other 95% of rental car companies that they work with that WOULD have been open for me, and they still refused to refund me or give me a credit on the amount I was charged – for a car I never ever even ended up picking up).

I recently purchased an online ticket for flight mistakenly purchased 2 tickets. When I realized my mistake I called Hotwire directly. They promptly cancel one of the tickets but told me there was no refund. I would have to take it up with Travel Guard. After realizing my mistake I contacted Alaska Airlines that he informed me to call Hotwire back see there was no reason they could not refund me because it only had been 10 minutes from initial purchase. Hotwire explained to me that I needed to go through the claims department at Travel Guard which would be 10 to 15 working business days in review before they decided if I am entitled a refund or not on a ticket that I'm not going to use and was also canceled. I will not be using Hotwire ever again.

My six year old walked into this Northlake Days Inn with a frown on her face! She began to asked me, "Is this hotel design for old people?" I know that most Indians in business are penny pinchers...to the point of ruining a brand...hence Baskin and Robbins. This hotel is not well managed nor cleaned... The elevator area was dirty. The rooms had hair on the bed sheets... I had switched rooms, a couple times and then the very first one was a better option than the last room that they showed me. I felt like the staff here do not take pride in their hotel. The 1800 # Was outsourced to India. Although he was very nice...he did nothing. He probably knows these Patels... When I walked into the hotel today, I saw an older man complaining at the front desk about the smell in the elevators... Their excuses that is a lot of people coming in and out elevators. It's always a lot of people in and out elevators and they don't always stink.

Booked with Hotwire. Only wanted to change the size of the car. They transferred me 5x to different people that had no idea how to help me. Finally a lady just canceled my car altogether and told me I would have to book another one myself and hung up. They will never get another dime from me and nobody I know either.

Even if you buy the insurance it does you no good! They do not work with you! They give you the runaround and make it impossible to fix it. I do not recommend them. They are unprofessional and rude also!

After a long day with soccer games my daughter has to sleep on the floor 'cause our room was taken after ordering it on Hotwire. I called Hotwire to get a discount 'cause I had for an extra bed and was turned down! I paid 162. And they refused to discount anything.

I made an honest mistake and Hotwire would not help me. They took my money. I mistakenly booked a hotel, in Michigan, for what I thought was the correct weekend (3/16/19). On the day of check in, I realized that the event that I was attending is actually the following weekend (3/23/19). I called Hotwire immediately, upon realizing the mistake and wanted to change the reservation to the following weekend. The representative said that I received a hot rate and didn't purchase trip change/cancellation insurance so there was nothing that they could do. I get that, but in this case, all I wanted to do was change the date to the correct weekend. I wasn't trying to get my money back. Well needless to say, I lost out and Hotwire made out because they got my money and I got nothing. I still need to book a room for 3/23 BUT I WILL NOT USE HOTWIRE. There are other BETTER options even if I have to pay more. Hotwire sucks!

Never... and I mean NEVER do business with this company. We had the worst experience getting a rental car that we ended up not even getting because the company they book through is being investigated for fraud (why would Hotwire do business with them anyway?). We were advised by Hotwire to try and go ahead with the rental (which we did), and when we were denied... we had to pay $100 for an Uber back to another rental car company AND Hotwire refuses to give us a refund. What is up with that? They don't care about their customers AT ALL. Don't do business with them!

Nancy employee ID **.. refused to transfer us to another hotel when our card was cancelled due to fraud activity and the situation was out of our control. They would only issue a refund to the card that was cancelled. Do not use Hotwire!!! Nancy needs to be fired due to rudeness and being unsympathetic!! Putting a family and child out in the cold in a city 4 hours away from home at 9 pm at night!!!

Updated on 06/06/2019: If I could offer NO STARS I would. I first wrote on 14 March and again on 5 April and 24 April (the last was not published for reasons I do not know) about Hotwire telling me during my booking that I would be assigned 1 of 4 hotels of 3.5 stars only to receive a different hotel of 2.5 stars for a stay in Shenzhen, China. Long story short, I complained to the BBB in San Francisco and several emails were exchanged between me and Hotwire via the BBB. HW did not dispute that during the booking process they offered me 1 of 4 hotels BUT assigned by a different hotel. A lousy one. How could they? I have the evidence that they did me wrong.

My friend and I visited Miami in Late January, and booked our “4 star” hotel using Hotwire. It was between the Hilton, Intercontinental, and another hotel called the Monte Carlo Inn. They “randomly” gave us the Monte Carlo, and we were ok until we checked out the hotel, and it didn’t even have the check-in office on the main floor. We called Hotwire, and although they indicated not being able to refund us, they promised us $100 off our next booking. We booked another hotel through Hotwire, and called back to inquire about our discount, and they declined having made such an offer and had to investigate the issue. It’s been 6 weeks and we still have not heard from them. Such shady company with poor customer service.

I booked a flight through Hotwire. I was considering another flight but on their site they very prominently note they have a free 24 hour cancellation policy. My plans changed very soon after that. I was provided an email stating the flight was not confirmed but "Your e-ticket is not yet confirmed. The airline will confirm most tickets within 5 minutes". In about two hours I called to attempt to cancel it. And the agent said I couldn't cancel it because It was not confirmed. She noted it can be cancelled online once it was confirmed or I could call back.

I applied for a rental through Hotwire and was assigned to NU Car Rental in Orlando (aka Action Rental). As usual the company held a $200 security deposit on my credit card. The car was returned on 2/16/19 and the deposit was to be released. TWO WEEKS later the $200 charge is still on my card. They actually charged the card like a purchase! I have called 4 times so far. NU Car ignores me. Hotwire seemed concerned but did nothing to correct the problem. They said the card should not have been charged - and it should fall off soon. But it has NOT been removed yet. I would NEVER use Hotwire or rent for NU Car/ Action Rental in Orlando again. Service is terrible.

I opted to try a hot deal on Hotwire. The location appeared to be near the beach as indicated by the red symbol. Lo and behold. After I booked the reservation the red symbol jumped to the very end of the shaded area. Incredibly misleading.

I rented a car through their website, got to the rental place and they didn’t have any cars available. So I called them. They refunded my money and then rebooked me a car so they had to recharge me. Come to find out that my refund wouldn’t be posted to my account for 1-3 days AND they still didn’t have a car for me! Sent me to the same place (the airport) different kiosk but had nothing for me. The poor girl at the desk was so stressed because this was the second time we came up and she said she simply did not have any keys so no cars. She was trying her best to accommodate us and finally got us into a mini van (booked an SUV).

Made flight reservations. Was out of town for a couple of days, when I got back I discovered that Hotwire had our return flight for a month later than it was supposed to be. When I called Hotwire their response was nothing they could do. They did not offer any assistance. We ended up taking the return flight on another airline. I found out too late that our original airline would have corrected it for an additional fee, not the best but at least they would have tried. Hotwire is only interested in Hotwire not its customers.

Hotwire is the worst! I've been using them on and off since 2014 but it seems to be a trending pattern of them screwing me each time and then I forget and try it again thinking, "'Oh maybe they will be better" but they are not! This time, I booked "hot deal" hotel and I wanted a 3.5 star or better in Anaheim, CA. I choose one that had the amenities I wanted and the fees listed were the daily resort fee which I was okay with. Read over everything carefully after the previous times were they screwed me. Then paid for the room. Only AFTER I paid for the room did the next screen now say that I had to pay a parking fee of $18 a night! How on earth is that not disclosed before paying?! Depending on how many nights you stay, that is a huge amount of money for them to conveniently leave off as important information.

After booking a 3.5 star hotel with Hotwire, I was notified that I had gotten the “great” Plaza Hotel. Seemed like a nice place from the pictures Hotwire had misleadingly posted. As I approached Ft Lauderdale, Waze began directing me away from the city that was supposed to be my destination. Eventually Waze led me to a dead end and I had to revert to Google maps. Before even getting there this should have been an indication to just turn around. My fiancé and I arrived at the hotel and it seemed to be very packed. We had to come in the back way, walking through paint torn walls with trim missing and carpet that was peeling up. We walked into the lobby, which seemed to be trying so hard to be a lobby out of a fancy hotel but just wasn’t cutting it.

I didnt approve for the charge or the booking and they refuse to return my money all because the "sale " I didnt even approve was "final". Would not recommend and will no longer use their services. They were rude and not civil at all. Will never use HOTWIRE!!! Their customer service sucks.

I booked a car through Hotwire supposedly at the Miami airport with ACE car rental. First I specifically mentioned Miami airport; ACE is NOT at the airport, you need to take a shuttle. Second, the payment was final and paid for. When I arrived at ACE they wanted to charge multiple additional fees... That would have been the same as what I had already paid (approximately 30$/day). I freaked out and left, I totally felt robbed and in a crazy situation where they totally abuse the client. I had to rent another car from a more reliable car service AT the airport. I spoke to Hotwire and explained the situation and tried to be reimbursed for a service that I never used. I paid for a service that was not what I got... They totally refused, and said that there’s nothing that they can do. Never again will I use Hotwire; I would rather pay more for a reliable service and company that will deliver what I pay for.

I spoke with the Hotwire rental car department about cancelling my rental car due to an illness a week prior to when I would have been renting the car. They did not refund me. I would recommend booking through the car company due to the poor customer service and lack of cancellation refunds at Hotwire.

If I could I would give hotwire zero stars. Not a single one. First off they tricked you into thinking that you're going to get a nice room and you don't because it's a nice hotel. Well that was wrong. Before I called customer service to see if I could get a refund they gave me every excuse why I couldn't get a refund or cancel my service or cancel my reservation. I paid the $10 extra. I should have been allowed to cancel my reservation. Whatever I wanted to does it have the worst attitude whatsoever. Don't argue with them. I am the customer. I'm going to just go ahead and put your mouth on the phone. The boss gave me every other reason around the corner why I couldn't get my refund. Also horrible horrible experience with hotwire. They suck. That are the worst.

The customer service was rude and disrespectful, demeaning and inhumane in their speech. I am floored that humans would act that way, much less representing a company. They advertised falsely for Advantage car rental company and would not rectify the false advertisement on their end. I LOST HUNDREDS OF DOLLARS. I still was not issued a refund on top of having to withstand the verbal abuse from customer service.

Scammer. They are scammer. They take your money. I told them reservation were made using my card online. No one ever showed up to the hotel but I still got charged. They are not professional and I hate this company. They are scam artist and they be in on using people credit cards. Fraudulent.

I realize that the Hotwire deals are meant to be nonrefundable but when personal emergencies come up there should be an exception. Customer service, however, was rude and not at all understanding. I won't be using this site any longer.

It is simply impossible to get a straight answer out of Hotwire's customer service. After hours, and hours, on the telephone and on chat, I am back to where I started. No answers to my questions, billing is still unresolved, and nobody accepts responsibility to address my questions.

I purchased a Hot Rate hotel after seeing a 4 star hotel indicated as the last purchase hotel awarded. Upon completion it revealed a 3.5 hotel that was not even comparable to the 4 star. I also found this 3.5 star hotel on Orbitz for cheaper with the same date, room bed choice. Orbitz was almost $5 cheaper and when I spoke to Hotwire they refused to admit this hotel was in fact cheaper than the rate they offered. They would not stand by their Low Price Guarantee Match citing the other competitor had a 10% off coupon and that they go by room rate not the bottom dollar you end up paying. Buyer beware and shop the competitors before you get ripped off by the Hotwire as they definitely don't stand behind their guarantee.

Tried to book a trip on Hotwire. As I was fairly tight on funds, I made a payment on a card to make room for the charge. They authorized the card then came back and stated that it would not go through and didn't book it. Contacted AMEX and they had funds authorized (but not captured) and on hold. Hotwire refused to conference call with AMEX to confirm that they were not capturing the funds. After it fell off of our pending charges, it still was reserved (and therefore funds were not available) for an additional 5 days according to AMEX. So Hotwire screwed up in their system and would not make it right. Done using them and I would recommend to others to avoid them as well.

Hotwire is very misleading advertising, particularly in regards to "reservation cancellation protection". It is a scam. Cancellation is protection is very misleading, YOU ARE NOT PROTECTED!!! This is only if you are in a life threatening situation. Buyer beware. Hotwire will not stand behind their product!!!

Honestly, I wouldn't even give them ONE star but I had to for purpose of review. They have screwed us over and wasted a LOT of our time with their **. Not only once but TWICE. Only reason they got us twice is because I forgot about the 1st one 'til this incident. We prepay our reservation, get itinerary and confirmation #. Good to go... Get to hotel, no record of reservation - customer service puts you on hold while they "call front desk". We wait on hold for 56 min for nothing to be resolved and referred to a diff # to call which turns out to be "busy".

I am traveling with my family (3 young children) flying in and out of Fort Myers Airport. I did a search for cars on the Hotwire site. AFTER picking the car it was disclosed that the car is off the airport and a shuttle is required as the car is 10+ miles from the airport. I read all the fine print and nothing was disclosed about the car being off the airport. This is not acceptable! I would have been happy to pay an extra $50-100 to get a car AT THE AIRPORT! I called customer support 5 minutes after booking to explain what happened and that I would like to cancel and book a car with them for more $ at the airport. They would not let me or refund my money. I asked for a supervisor and got the same BS. I will NEVER use Hotwire again! What a scam and awful customer service!!

Hotwire used to provide decent rental experiences, but lately I've experienced them baiting and switching. I've booked with the understanding I would get a car through one of 6 or 7 different companies, only to book and end up with a totally different, and lesser known company. Very frustrating and borderline fraudulent if you ask me. After my last experience I will not use, nor recommend, Hotwire.

A misrepresentation of hotel ratings - A motel on the Gold Coast! My husband booked with Hotwire for rooms with a 4.5 star rating and upon our arrival we were disappointed, but was going to tough it out. We dropped our suitcase and left. Returning with further inspection the conditions of the room was terrible. The drawers is broken, there was a random water bottle in the window which was dusty and dirty. The bathroom walls was stained. He went to the front desk to request a room change, however was denied because there were no housekeeper to service another room. When we woke up at 7 am to get dress there was no hot water after running it for a while.

I accidentally booked the wrong week on my Hotwire reservation. When I called to correct it, they said that all sales were final and no refunds. I said I would not be there that week and I'm still going to book through Hotwire for the following week. They refused to help in any way. I called the car rental directly and they said that they are unable to edit any reservations that Hotwire has made and directed me back to Hotwire. The call center is in India of course and simply follows a script so you can't get anywhere with them. Any travel company that has no ability to modify dates, especially when they are the incorrect dates is not someone to do business with. Also, they have some way to not even allow your credit card company to dispute the charge. You can dispute anything you’re dissatisfied with and yet not Hotwire! Please avoid them at all cost! It certainly cost me quite a bit!

I have used Hotwire for some business travel for the last three years, this was the first time I had to reach out to customer support and I was very disappointed with the service that I received. I was going to be traveling by myself for business on this trip and when my hotel deal was revealed, the hotel did not seem to be in an area that I would feel safe. After reading the reviews that Hotwire had approved to be on their site for this hotel, I saw multiple 1 star ratings and people saying that they “did not feel safe,” “the rooms were very dirty,” and “the lock was broken on my door” (which led directly to the outdoors). Upon reading these I called Hotwire and did a live chat hoping to get a refund or credit to use to re-book with another hotel.

I booked a 5 night stay in Anaheim, 1/22-1/27/2019. When I arrived they said that their normal price is $20 less than what I booked it for. What?!? So of course, Hotwire won't do anything. Nor the hotel. Well, color me stupid. How does this app stay in business?

I booked a rental car through Hotwire due to be picked up on 2/6/19. I noticed on THEIR website this evening that the price for the same car was significantly lower in price. I called for a price adjustment as they say that they offer a price guarantee. They don’t offer a price guarantee for their own prices, just other sites. They told me that there was nothing that they could do. When asked to speak to a manager, I was left on hold while they were trying to find one. I’ve never used Hotwire and I promise to never use them again. I wish I would have read reviews prior to using them.

Hot rate is where you get an additional discount (up to 60% off!) if they don’t tell you the hotel in advance due to exclusive, super low pricing. In the past, it saved me $30-40 a night. I booked my room and it was $2 cheaper than the going rate. If I were going to pay full price, I would’ve picked my own hotel in the area I wanted. When I talked to customer service, they said I got a discounted rate, usually it’s a better deal, but did nothing to change it. Overall, disappointed in my experience and will use one of the many competitors in the future.

We rented a car online. My wife went into labor the day we were supposed to pick it up so of course we didn’t make it there. So we called and they told us there was nothing we could do, the company would not even let us pick the vehicle the next day. So they got us for $189, never never use this company!!!

I was looking for a hotel in SF and first one had a resort fee listed, so I did not purchase it. Second one did not mention resort fee until AFTER I booked it. I called Hotwire CS within a few minutes of receiving the confirmation showing resort fee and telling them I would not accept the extra cost. They did NOTHING. Hotel (Pier 2620 Hotel) would not even give voucher, so they are part of the fraud and scam.

They ripped me OFF. I entered tentative dates for a rental car, left the page to reply to airline alert, came back to the Hotwire page entered new dates for rental then entered all my info, they sent me a confirmation email 8 min. later with the original dates, I called right then told them dates were wrong, typical reply --no changes, no cancellations, tough luck. I disputed the charge right away with my bank, Typical after 3= weeks my bank BofA threw me under the bus & gave them ** my money. I will now Sue Hotwire & possibly BofA. If anybody who got raped by Hotwire wants to join class action suit contact me.

Hotwire quoted me a price on 2/22/19 am & I received confirm the next AM. They entered the wrong. 45 minutes on the phone with Hotwire twice & the actual car rental once & continue to get a different price each time. Hotwire would NOT honor their quoted & BEWARE that is why they do. It require a credit card time of booking. It’s a scam, DONT BELIEVE what they quote you. NOT HOTWIRE...

Once I realized from checking my itinerary that no car was posted for my arrival I spent another 15 minutes rebooking the same type car and then they wanted to charge me 2.5 x the original hot rate for the identical car... Crap, crappy and my bad for providing them my personal documents! Probably a few years in bad scam emails and soliciting phone calls to come.

I made a mistake in my reservation (put 2 people instead of 4). I called Hotwire and asked them if they can offer me anything else, change a reservation or accommodate in any way. The only option they offered is to book another room for the other two people and pay twice the money. However, I acknowledge that it was my fault and I may have to pay extra but the manager was rude and said that "Yes! It's your mistake. You should read what you are booking next time!" :))) Is this really the customer service a company like this should have???

I used Hotwire to book a flight and hotel to my daughter's wedding. I paid an upcharge to get something in the city. I chose Ramada by Wyndham San Diego National City, thinking Ramada isn't bad, why not. In route I asked the Uber driver about the hotel and neighborhood. He laughed and said, good luck. There wasn't anyone speaking English except for the gentleman working the counter. A gracious Hispanic male who did his best to make us feel comfortable. Maybe he could real our dismay. We get our room key and upon entry we can see the door has been kicked in and the repair job was BAD! They didn't even bother to paint it. There was also a 1/2 gap at the bottom of the door on the opening side. The deck in the room looked like an old school desk with a piece of glass bridging it to a file cabinet.

I rented a vehicle and the business trip was cut short due to no fault of our own. Hotwire refuses to pay any refunds or credits for days the vehicle was returned early. I notified our corporate travel department and this corporation will never, ever use Hotwire again!! And, needless to say, I recommend NO ONE else use Hotwire as well!!

I was scheduling a trip to visit family, everyone was busy at time of my arrival so to make things easy, I decided to rent a car. I wanted a cheap rental because it was to be used to get me to and from the airport only. Booked Hot Rate fare from Hotwire, great price. A few days before trip a family member offered to come and pick me up from airport. Call Hotwire to cancel reservation, was told in very bad English (person from India) that reservation could not be canceled nor money refunded. Agent said I should use car even though I do not needed it. Will book with direct car company site for now on, may pay more but can change or cancel when needed without charge. Never will use this site again!

Not sure how they get away with the scam they are running. I booked a hotel at which time I see the name after I book. I’m ok with that but I noticed the booking was a house. Like a VRBO. I wasn’t aware they did that so I called to cancel. They explained their stupid policy which I’m aware of. I told them that’s deceptive because I expect some kind of hotel. I asked, "How do I get the key?" They said, "Someone will be there." LIE! I drove 4 hours and nobody was there and there were other people waiting for the same house.

This is the third and last time I will ever book thru Hotwire. First time they took my money and the hotel could’ve find my reservation. Took over 5 hrs to check in for them to say, "Book another room thru us and we will refund the original in 5 days." 2nd they took my money after I refuse to stay at the horrible hotel they picked thru the mystery offer. This time I won’t even get into it. Just go thru another website because they are awful, rude and unprofessional. I hate this company. Beware.

I reserved a car with Hotwire and day before my travel, in fact evening before my travel they wrote an email saying car I reserved is not available. I specifically needed a 7 seater. It spoilt my plans for travel the next morning. Also on their email Hotwire said that I could reserve another car with another company and they would pay the difference. However when I called them they said they cannot pay difference but will credit the difference and when I book next time I fee a specific category of ‘hot rentals’ or something like that they will credit that amount. It’s all a sham and the Hotwire is not reliable. I wouldn’t trust renting with them again. The customer service personnel have no answers to any questions and provide zero help.

There was a booking done in Florida which was completely prepaid and confirmed booking two weeks in advance. Trip was confirmed and on the day I reached the destination the hotel says Hotwire has cancelled the booking and please contact the booking agency. When contacted Hotwire reps states that they can return the money but they can take no responsibility for the mistake which happened. One of the worst experience which has ever happened with a booking in the third party sites.

I begrudgingly give a 1 star rating because I couldn't give them a MINUS 5! Reserved a car for Tampa Int Airport to pick up at Advantage. We paid the full price at the time of booking. When we went to pick up the car, we were told that we owed an additional $210 for "misc taxes." The rental agent suggested that I call Hotwire, which I did. I spent 15 min explaining the situation with a foreign customer service rep. I had to repeat the story multiple times. She offered no help, and suggested that I speak with the car rental agent, whom had just told me to call Hotwire. I requested to speak with a supervisor, and was put on hold for another 15 minutes. I got tired of waiting and hung up. I will NEVER ever use Hotwire again! I suggest that you don't either.

I pre-paid on 10/3/18 for a mid size SUV rental from 12/24-12/28. When I arrived at the airport the rental car company told me that they didn't have any mid size SUVs available, so I was downgraded to an economy car. Upon my return I contacted the rental car company to receive a credit for the amount that I paid above the economy rate. They told me that I needed to speak with Hotwire since that is who I paid to rent the car. I spoke with Hotwire who said that they would give me a credit for "hot dollars". I told them that I did not want a credit, I wanted the cash back that I pre-paid. They refused claiming that all they could offer me was "hot dollars" even though "hot dollars” are mentioned nowhere in the 'rules and restrictions' section of their rental car agreement.

I made a reservation at Hotwire for a one night hotel stay. I received a confirmation email following my payment and thought everything was fine but after arriving at the hotel I found out that they did not have a reservation for me. I called the help line twice and after about an hour was able to get a room after Hotwire faxed the info to the desk clerk. If they wouldn’t have had a room, I would’ve been out of luck.

After talking with a manager I was told I could call the hotel or she would email my concern to their outside dept to reach out to the hotel, been, on hold for over twenty minutes and still nothing from Hotwire.

I booked a car on Hotwire. I needed pickup in Tampa and dropoff in Fort Meyer. I thought that was what I put down, but to get the special deal it needed to be booked for the same dropoff. So they changed it, and I did not realize. When I did realize the mistake and that the drop and pick up was the same, I called right away! No one could help me change the dropoff location unless I paid an extra $250 for a different drop off location because I booked a special rate car. Needless to say they made money on me, I never picked up the car and my dad had to drive all the way to Tampa to come pick me up.

I made my booking with Hotwire to travel and see family for Christmas. I made this booking the end of November and received a confirmation email directly after. Great! Good deal! So excited! I received NO FURTHER EMAILS OR COMMUNICATION about the reservation. In the email, it clearly states the reservation has been confirmed, no need to reconfirm.

I purchased a rental car in Houston for 3 days. I booked mid December 2018. 2 days before I was supposed to go, my husband was going into surgery. I called to cancel. They said because it was a hot rate, they needed paperwork stating that he would be unable to travel on their letterhead. No problem. My husband went in to the hospital, and he had an irregular heartbeat so they wouldn't do the surgery.

I reserved a car through Hotwire on one of their "hot rates" where the car company is disclosed after booking. It was represented to me that the car company was at the airport or just a shuttle ride away. When it was finally disclosed, the car rental company is over 5 miles from the airport. Totally unacceptable and a lie by Hotwire that the company is at the airport. I called them to see if something could be done and was told no. Totally a fraud by Hotwire. I will never use them again and encourage that all buyers beware.

We made a reservation with Hotwire, because they had a great rate for cars at Sanford airport. We picked the mystery company for a discount. We were happy with all of our arrangements. We fly into Sanford and call for pickup, then the company, Ace, says they don't pick up or drop off at Sanford as they are in Orlando. We call Hotwire, whose customer service agent asked why we didn't notice and cancel. Which is ridiculous. Fact one requested cheap car rental in Sanford Orlando airport.

I rented a car through Hotwire for my friend's vacation. It was supposed to be a gift, so I wanted to cover all the expenses including insurance. When my friend got to the airport to pick up the car, she had to wait 45 minutes for the ACE shuttle to pick her up. When she finally made it to the car rental front desk, the desk worker told her that she needed to get insurance because they don't accept insurance acquired online. Then the ACE worker started to add other required fees such as roadside assistance and ended charging my friend six hundred dollars plus the deposit money. When I contacted Hotwire, they asked me to send them the copy of all the charges and the booking e-mail, they asked me to explain the situation in detail so that they can make and inquire in ACE about the extra charges.

I bought a ticket for 800$ which I paid Trip protection for because I knew I may or may not have to cancel it due to military reasons, when the time came and I tried to cancel and receive my money back for the protection I was told that there was nothing they could do because the "trip protection" only covers sickness or health emergencies which DOES NOT SAY anywhere when you pay for the trip protection, it simply says pay 54$ extra if you want to secure the payment for the trip.

I ended up booking the same trip twice with them due to malfunction in app and the system overall. “My trip” section of the app did not display any upcoming trips after 1st booking. When I called, the rep told me that there were no active trips under my account. So I booked again. As soon as I booked the same trip the second time both trips appeared under “my trip” on the app. When I called to cancel one of the trip they would not fully reimburse me, although I did everything in my power to make sure not to double book.

Even though I have rented from Hotwire numerous times in the past, apparently there are new Hot Deals that blindly assign rental agencies to your rental agreement. I did not realize before moving to the next screen that I would not be given the opportunity to see the rental company assigned before paying for the non-refundable agreement. Even though I spent over an hour on the phone immediately after making this rental agreement, that I would not be able to get one of the 5 acceptable rental companies listed (Enterprise, Alamo, Hertz, National, Avis). All these have rental cars on airport property and are premier firms. I was given the second rate firm of Sixth who I've had horrible experiences with in the past and never want to deal with them again.

I bought a fare for around 600 dollars for Jan, I had to cancel my trip due to work, but I bought travel insurance. Well travel insurance won't honor the policy and Hotwire won't give me a credit or refund me. So now I am out 600 dollars and no flight for a future trip. I am so upset, I was going to meet my fiance's family and now I have to come up with more money for a new flight later. Won't ever buy from Hotwire again and I was a long time customer.

I live in Canada and I booked a flight through Hotwire.com on November 22 2018. And on the 11 am November 24 I found out the price I saw which was 1389.12 was In 1,846.21 US dollar and not Canadian dollar. I called them right away to cancel the flight and was told that I can cancel but I will not received any refund. I was hoping to be changed a fee to cancel but no. I think this is unfair. Why not calculate prices depending on were you living. They have my address and give you the option whether or not you want the calculated price. If I had know I wouldn't book this flight because I saw other flights that couldn't cost that much. Highway robbery, unethical business practice.

Booked through Hotwire on Nov 17, 2018. We went to Memphis, TN to see Rickey Smiley at a comedy club there. The show started at 10:30p so after the show we grabbed a bite to eat and we could not remember what hotel we booked at so we called both locations of Four Points. BOTH hotels telling us they did not have a reservation under our name, finally a guy at one of our hotels found our reservation on the FAX MACHINE BUT they did not have any rooms available.

I booked a room in end of Nov. I was in a rush and was not aware of the hotel I booked policies. I also did not notice it on the website until after I paid. The hotel had a security deposit of $200. I did not have the extra money for that. The hotel was Super 8 and was not even worth a 200 deposit if you ask me. I called Hotwire and demanded to be refunded. I was outside in the cold where my fingers and toes were burning only to be put on hold for 25 mins and was not given another choice. I hung up the phone because the wait was getting ridiculous.

I will never book on HOTWIRE again. I prepaid for a confirmed 2 night hotel reservation. Got to the hotel late and tired and found it CLOSED! Called HOTWIRE, they called back in half an hour to say that they couldn't confirm that the hotel was closed. They had called the hotel several times but no one answered the phone. DUH! I told you, the hotel is closed and there is no one there to answer the phone! What a nightmare! Pitch black and nowhere to stay. Took HOTWIRE 9 days to grudgingly refund my money and no word or gesture of apology.

It would have been cheaper had I just directly rented from car rental company. Directions was awful. Took me an hour to find triple paid. Paid 170 for rental online, 63 for the insurance, get to the counter and pay 347 dollars more. Where is the savings?

Hotwire is quick to take your money for booking but the moment you need to cancel or rebook they make you jump through hoops even when there are flights available. I've tried 4 times to rebook my flight and use my credit and have yet to successfully do so. Please also keep in mind every time I called I lasted a minimum of 2 hours and got nowhere! Truly disappointed. Will never use them again.

I reserved a car and an emergency came up that I had to cancel my reservation. I called customer service and they said since I got it on a hot deal I am unable to get a refund. I lost out on $97. I do not recommend on booking anything on this site. They will rob you for your money. They do not understand that life happens nor cares about their customers. DO NOT BOOK THROUGH HOTWIRE!!!

Booked a room for 4 nights. Prepaid and also paid taxes and fees included. Got to the resort and had to pay another 50.00 for fees. Resort says it is their policy and Hotwire the same. It said in very small letters the resort we get may add additional fees. Did not see it in paperwork until they sent me the confirmation on what hotel they gave us, then it's too late. Got their travel insurance and it only covers you for medical. Never saw where it said that. Very sneaky. DO NOT USE THEM. I GOT NOWHERE TALKING TO THEM OR THE RESORT.

I reserved a car under one of their Hot Rates. The reservation was to pick up and drop off the car at the airport. I had to change my flight by 2 days due to a family emergency... so I needed to pick the car up 2 days earlier and drop the car off earlier. The amount of days that I would have the car for was going to end up being for the same amount of time. I called customer service and also spoke to a supervisor - they were completely unwilling to change my dates nor were they willing to apply some of the charges to a new booking. All they kept stating was that under the Hot Rate policy they are not allowed to make any changes at all.

Booked a car rental through Hotwire, even received a reminder and confirmation of it the day before and when I got to the car rental agency, I was told there were no more cars available. The rental place could not accommodate us neither could Hotwire. The only thing Hotwire did was give me a refund as if that could help the situation of being stranded at 2 am at Fort Lauderdale Airport and my destination was Miami, which is the reason for the car rental. I had no choice than to pay Lyft to drive me down to Miami. An expense that was not in my plans yet a major company like Hotwire, was not willing to absorb either.

Hotwire is a scam, I recently purchased tickets through them and added the "cancellation" insurance. I did end up needing to cancel and I was put on hold six times. In the six times they put me on hold for over thirty minutes each time and never returned to the phone and then hung up on me. This is the worst experience I have ever experienced in my life with an airline! I want to sue them for misrepresenting services, intentional infliction of emotional distress, and loss of consortium. I have been so stressed out. I can't eat. I'm depressed. My mom is in the hospital and I can no longer go. I also need my $ back for her medical stay.

I made a reservation on Hotwire for a car rental. Everything went well until I paid and got a confirmation on screen that everything went through. I did not print or take a picture of the transaction because I was sure I would get an email from them. Well, little did I know they would not send an email. When I called and asked for a paper version of my transaction, they said they were not authorized to send a paper version since they already sent a few emails confirming and of course I did not get them. If my bank sends me a paper statement every time I ask for it, why is it that they cannot, when I am telling them I am not getting their emails. Do not do business with this site. They do not know how to treat their customers correctly.

Hotwire is the absolute worst, and Expedia, as their parent company, should be held responsible for their behavior. I've never had a worst customer service experience in my entire life. I rented a car using their service, and there were no more cars at the location when I arrived. To be clear, I rent cars for work and personal use at least monthly, and this situation has never happened to me when I rent directly (or using any other service). To make matters worse, they were even LESS helpful than the car rental company and wouldn't assume any responsibility for their error. I even got my issue escalated to their corporate office, and the corporate office employee was somewhat condescending and extremely unhelpful.

I paid Hotwire $259.86 for a "Hot rate" booking. Picked up the car at Thrifty LGA and was charged $126.64. I had expected to see a credit on my Hotwire payment method for the overcharge during the week I had the car. As of today no credit. I called Hotwire customer service and was told I should have contacted Hotwire before given the car so maybe something could be done but at this point after the booking and the $125 overcharge by Hotwire it is too late to fix. I have not used Hotwire before and knowing the lack of customer service I will not use Hotwire again.

Hotwire mentioned 4 star hotel! Wow... I was excited, It's Sheraton. But after you reach there, it will be a surprise. They don't rent you actual 4 star hotel. They will rent you property which is 100 year older ones which is not even 2 star with its amenities. What answer would you get if asked for different room in main building Sheraton hotel but not in sister property? Answer is: Customers who book with Hotwire wont get rooms in main building, rather will have a room provided in Lugui (really forgot name) hotel. But this is in Sheraton property. But very cheap room. Please, Instead go to 2 star hotels which will cost 35 to 55$ price budget.

What a nightmare! We were overcharged on both the car rental and the hotel! We pointed this out to Hotwire and they agreed that yes we were overcharged but all sales are final so their hands are tied. Also they listed our hotel as pet friendly and we get there and there is no grass for our pet to go to the bathroom and their solution was to walk one mile each way to the dog park! We called Hotwire and again all sales are final even though it claims to be pet friendly and it isn't. We couldn’t stay in the hotel due to this and lost 400 dollars. Hotwire could care less if any of their customers are happy and have a good experience! They need shut down! How they overcharged us for the car was we had the car rental for 3 days, they charged us 8!

This company is an absolute nightmare. I rarely write reviews, but I feel so strongly about my negative experience with Hotwire that I felt compelled to make an effort to dissuade everyone reading this to NOT use their services. My wife booked a room on Hotwire, or so she thought. It then came back and gave her a message saying the “reservation could not be completed” for whatever reason. Her card, however, was charged the rate. Apparently, this is a “pending” charge, but there was essentially no room booked to be subject to a hold. Getting the money back has been a complete disaster. No one knows anything, and it seems there is a complete company-wide communication breakdown at Hotwire, as my wife spoke to about 6 different people, each more useless than the previous.

I made a motel booking through Hotwire to continue a stay at the Quality Inn in Kent WA. The reservation was made the day before by my uncle directly through Quality Inn. When I checked in, I was not required to pay a $100 deposit. The next morning when I went to get my key renewed for the Hotwire extension I made, I was told that I would not only have to check out and wait until 3 pm to check back in, but that I'd also have to come up with a $100 deposit. Somehow, their policy changed overnight. I did not have the $100 at hand. When I told them a friend would lend it to me if they waited an hour, they said I'd still have to check out. Then they called the police, unprovoked, claiming I was refusing to leave.

I recently purchased a Hotel advertised on Hotwire. It was described as a "Three and a Half Star Hotel at Fifty-Seven percent discount from the standard rate." Hotwire made a mistake. Hotwire made a major mistake. I was booked into a lower quality Hotel than advertised. The rate I was charged was two dollars MORE per night than if I had booked directly through the Hotel. NOTHING in their advertisement was as it was described. I immediately contacted Hotwire Customer Service. They refused to do anything, anything at all to remedy their Mistake. They kept saying they have a "no refunds Policy". Hotwire Scammed me. They refused to do anything, anything at all. What is most annoying is that they seem to think that they are so big that they can ignore basic customer service as well as the Consumer Protection laws of the State of California.

Booked 5 rooms for a job in Edmundston NB Canada. They took $2700 from my credit card. When my 5 guys showed up there was no bookings - had to sleep in trucks. Do not use Hotwire.

Used online Hotwire reservation to get "hot deals" as proclaims. I chose my destination area, dates, number of rooms, and filtered by the ONLY 2 AMENITIES needed, Free Breakfast and an INDOOR pool. I submitted my request and was assigned a non-refundable hotel room, with an OUTDOOR POOL. I called to ask if the filter setting was wrong since I got an outdoor pool. Hotwire explained not all amenities are guaranteed since it was a random selection.

I book a 4 star hotel that was worth my money being excited with my family and a place to sleep for my daughter. We got there at 10 pm knowing that our room was guaranteed for late arrival. After a 8 hr drive we got to our destination. The hotel stated they have no reservations under my name even though I got an confirmation number. The hotel had no rooms available and turned us away.

I booked a “3-star” hotel via Hotwire so you don’t receive the name until after you pay; I ended up getting Clarion Inn and Suites. Hotwire gave me this room for $76/night. I go to Clarion direct website and the price was $75/night. I would have saved $10 by booking directly with the hotel and know what I was getting myself into... Anyways, the Clarion website advertises heated indoor pool, hot tub, free wifi, and cable. Upon check in, I said, “The pool smells so good.” His response: “Yeah... by the way, it’s not heated as advertised.” I say, “Oh ok. Well what about the hot tub?” His response, “Yeah that’s not working either.”

I never used Hotwire before and I changed the currency to CAD dollars and I got a 4.5 star for 2 for $470 all inclusive for 7 days. On August 24th I arrived in Dominican Republic at 10:40 pm so tired and hungry. When I tried to get my room I was told that my friend and I can't go in the room that I already paid for because neither one of us were American??? And I have to pay $600 more. I was pissed because that same day I lost my Visa and I only have $200 on me. I decided to use their phone to call Hotwire so this can be solved. Hotwire seemed confused which made me more upset. I was told from Hotwire that the $470 was to reserve the room??? Okay so if that's true why the hell was I not allowed to sleep in the bed and figure out everything the next morning??

I booked and prepaid a hotel through Hotwire. The hotel desk came after I checked in and said I had to pay again or leave. After over two hours of going back and forth with customer service they said they hadn’t sent them my reservation and had them refund the double charge. I said I lost two hours of sleep because of this. I want a refund from Hotwire it was your fault. They refused!!! Never book with this site!!!

I was charged $82 for their hot-rate unknown hotel room and found the same hotel for less. Get this on their own site and the rate of $59 was listed on Google in 4 other places...and yeah I got the Philippines runaround. They never take responsibility even when they are staring at the evidence. In addition to getting shabby motels when promised decent and better hotels I wish them the karma of what they have given...like this has been going on for years.

I booked 2 room for 4 nights thru Hotwire for my family to attend my mother's funeral in Ft. Lauderdale. We were supposed to have rooms that were handicap-accessible for my disabled veteran father; that didn't happen. We were inconvenienced by having to move to a different motel the second night to accommodate my father with handicap-accessibility, as was promised. Hotwire misquoted the nightly price, so we had to pay an additional $10/night per room unexpectedly at the Royal Beach Resort in Ft. Lauderdale. Furthermore, the motel did not return our deposits of $105 and $168 for our rooms because they accused us of smoking in the rooms. After our departure, we were blindsided with an additional $250 charge for the smoking accusation. I have severe asthma, and my elderly infirm father has COPD. We DID NOT smoke in the rooms. We will never stay at the Royal Beach Resort nor used Hotwire.com again!

Booked hotel reservation and when I needed service was talked to by rude ignorant people in the Philippines. They lied about calling the property and treated me with total disrespect. These third party scammers increase booking fees in order to compensate for slightly reduced rates. When or if you have an issue watch out. Never will I book again thru third party.

Never used Hotwire before, I always using Booking.com or Cheapoair.com. Stick with what you know. I wanted the cheapest flight so I went with Hotwire. I got everything done and entered my payment info and proceeded to buy my ticket for $108.00. It kept telling me invalid payment. But as it was telling me invalid but I was getting notifications from my bank that money was being taken out by Hotwire. I immediately called my bank. At this point Hotwire had taken $189.00 from me. I called Hotwire and explained that they had taken my money out several payments and never issued a ticket. I got transferred to 3 different people and no one would give me any answers.

I booked a blind booking for a 2.5 star hotel with Hotwire. I was guaranteed that the hotel would be 2.5 star rating, and equal in quality to extended stay, Ledgestone And I can’t recall the third one but these were all new hotels in Billings Montana. Hotwire back to me at the Red Lion Hotel, Which was a Holiday Inn about 10 years ago. When it was a Holiday Inn, it was a 2.0 star hotel, but it was kept up nicely and very clean. The Hotwire photos of the Red Lion resembled the pictures from when it was a Holiday Inn. That’s the children and I booked a week in the hotel, as we are waiting for our apartment to be finished. After moving all day shut up to the Red Lion about eight, the front lobby is fancy and the hotel is a high-rise in that area, but there is also four, two-story buildings behind the high-rise.

I booked a flight for 6:00 AM and the minute I hit the submit button it changed to 6 PM. I called and spoke to less of a man that started hollering in the phone that there was nothing that he could do for me. That I had already hit the submit button and I was "out of luck". They practically stole $666.79 from me and now they have a lousy excuse as to why they can't refund my money. I never took that flight because I needed an AM flight not a PM. Don't ever use Hotwire unless you want to get ripped off and treated with a lot of disrespect.

I was trying to rent a car on my NEW iPhone X, and had initially looked at the 5 day rental. But I couldn't get a decent online connection, since I was out in the country, so I waited until I was closer to the city to finish this transaction. When I opened the app again, I went straight to reservations, since I'd been given no notice that anything had gone through. I booked for 9 days. When I got to the Alamo desk at the airport, the clerk pointed out that I had indeed booked a 5 day reservation AND a 9 days reservation. I asked if the 5 day charge could be removed, and she told me yes. They weren't. I called the next day about this issue, and spoke to a person named Andy. He/She/it said that it wasn't hotwire's policy to give refunds, but since it appeared to be on hold (the payment) I should wait until I turn the car in to be sure. So, I did that.

I booked a room for an emergency at my home and I had to vacate. I arrived at the wrong location, and I was told to contact the general manager for a refund. I called the next morning and was told I cannot receive a refund even though I never even check in! I am out of $150.00 now, I will never book through this company again! They will lie to you, and give you the runaround.

Apparently, choosing a non-smoking room is not an option on hot deals anymore. As a long time Hotwire user, I am disappointed to say I will no longer use their service. If you book a Hotwire hot deal you may be booked into a smoking room with no option. On arrival to our hotel I found that the only way I could get a non-smoking room after Hotwire had booked me a smoking room was to pay a $60 upcharge. I am disappointed with both Best Western and Hotwire for not deciding not to make this work somehow or reimburse me. I paid for the room and could not use it. Rebooked another hotel through Priceline with no issue. Amazing that they can put someone automatically into an unhealthy situation with no regard for medical conditions and then just say “too bad”. Dumb business plan to throw away a long time customer over $57.

I placed a car rental for three days. Ideally, the price was $50 per day. So, the value was a total of 214 included taxes. When I got the confirmation e-mail, they charged $1207. It was $350 per day plus taxes. I called Hotwire and they told me it is not refundable. It is insane. I was planning to travel to a contiguous state. Literally, this is four times more expensive of a flight rate. I told representative this and she agreed it is crazy but anyway it is not refundable. Do not use Hotwire, literally they are a scam.

Purchased travel insurance so I could cancel in case my plans changed due to hurricane Florence. Sure enough my work location was changed to work the flood recovery, and the travel insurance was useless. Was told it takes death or illness to receive a refund. First and last time using Hotwire.

Hotwire bait and switched the dates I needed my car rental. When I got the confirmation, I saw different dates than I booked. I prepaid on my credit card and was told I could not get a refund unless I booked the dates I want and of course at a higher rate! The supervisor told me she had "no power" to refund and then why is she a supervisor? I would not recommend HOTWIRE to anyone. It was my first and LAST time dealing with them. No compassion or understanding of the computer reverting back to the dates they wanted than the ones I booked. DO NOT DO BUSINESS WITH HOTWIRE... a pity they can be included as "travel industry"... Reservation details. Driver name Katherine **. Price summary (USD): 1 day x 17.60. Taxes and fees 11.57. Subtotal 29.17. Hotwire Total (USD) 29.17 (Charged to Visa ending in on Sep 12, 2018). Payment summary: Customer name Katherine **. Phone number. Payment method Visa ending in. Transaction date Sep 12, 2018.

When I was reserving the rental car the person said "no worries even though it states we won't refund your money, if you have to cancel just call us and we will refund your money if you cancel before Oct 31 2018". So today is Sept 11 2018 and I call to cancel the reservation only to be told, "we will not be refunding your money". REALLY, now I'm out 266.00.

Our trip was just changed because of a medical problem with the people we were visiting, so we called Hotwire to cancel our car rental. We did not see where, when we booked, that our reservation was non-refundable. We found that out when we called today, and are pretty upset that we could not even get a credit for our $400.00 8 day rental. We got a lot of sorries on their end, and we are the sorrier, being out $400.00.

I don't even know where to begin! My experience was the worst with Hotwire I believe. 2 yrs ago, I made a reservation and right there immediately I got an email confirmed saying I was all set, no need to call the hotel... Blah blah. I showed up to the hotel the next day, only to find out there that I had no reservation with the hotel. I called Hotwire... Back and forth, no one could tell me what happened. Then I was given a number by hotwire agent telling me to call that number and leave a VM and someone will call me back. That day I was so sick and waiting for hrs, no one called me back. My hubby had to end up getting me another hotel with a crazy expensive price because it was booked last min and at a time that's super busy. I tried to call back many times... Wanting to know what the hell happened with my account. All I was told what them agents got no clue. Just kept telling me to call that stupid none-answered-number they gave me.

I was rent the car from Hotwire. The rent car company given total price $443.39, but Hotwire charged $508. They invoice summary 8 day rent fee $335.76, tax and fees $172.24. There was no explanation for tax and fee. Don't be trickery Hotwire!! Don't be use Hotwire!!!

I made a 7-day car rental via Hotwire. When my plan changed, I called them immediately - before ever picking up the car - and canceled the reservation. The staff on the phone confirmed that it was canceled. I never picked up the car. Then, when my credit card monthly statement came in the mail, I noticed the full charge of $238.67 - for what? I called them again, but the staff denies that the reservation was canceled, because the rate I was quoted was a "special rate," which had locked in my reservation. That's not what the staff had told me the first time when I called to cancel. Hotwire knows what it's doing. They have developed a methodical scam, using cunning practices, to scam customers. I will NEVER use Hotwire again, but the company needs to be sued and voted out of existence. It's a matter of time that this will happen.

After spending over two hours on the phone - the vast majority of the time on hold - trying to change one flight for a family of 4, and after being charged $960 in change fees ($240 per person), I got an email the night before my flight saying that two of the passengers' tickets had been cancelled for no reason. I tried logging into the airline's system and the tickets had completely disappeared. Now I'm on the phone with Hotwire for a 5th time today and they are very perplexed about why they can't find these tickets...yet they still have no idea what they're doing and how to fix it. How is this even possible? Do not use Hotwire unless you want to be stuck in a foreign country!!