Hotwire Reviews

My family and I were planning on a trip to Boston, and I checked out the Hotwire hot deal. I got shown the following possibilities: Hilton Garden Inn, Hilton DoubleTree, a Wyndham hotel and one other of the same caliber. When I selected the option, I got a Comfort Inn! Their response was those others are just to indicate that we would get a national chain. I find it very suspect why they didn't show me Comfort Inn as one of the possibilities. I would never have chosen it.

Would highly recommend avoiding this service. Website glitched and did not honor my dates for reservationm. Only after I paid did it list the dates, which were wrong. I called immediately to fix or cancel. Which they absolutely refuse to help with. Too many good sites to use. Would never consider this service again.

We booked a car rental through Hotwire and when we arrived at the location we were told that Avis couldn’t do anything and they were oversold on cars and had a waiting list of 20 pleople in front of us. We were told we had to call Hotwire. Called Hotwire and waited on line for over 35 minutes and we were told they couldn’t do anything. But they would give us a 20 code for a future car rental. HELL NO! You acrewed me once by not having a car available. You really think I must be crazy to book through you EVER AGAIN. They suck!

Hotwire will take your money and will not assist you afterwards. Don’t not purchase the insurance because it’s all a lie. It’s just a way to get more money. I purchased the insurance and needed to cancel my within 24 hours of booking and they gave me the runaround. Wasted my time and money!

I booked a package flight and hotel to Orlando from MSP and reviewed my credit card statement to find that I was billed twice for my vacation package-over a one thousand dollar error. WATCH YOUR CREDIT CARD STATEMENTS WITH HOTWIRE. I will not use this company again. It looks like I am not the first person to report this problem. I did call twice today and the first time was instructed to call the airline to figure this out after talking with a rep from Hotwire, the second person from Hotwire said the additional charges should come off my credit card in 2-3 business days. There was no rationale as to why I was billed twice to begin with. We shall see if the problem is resolved. I wonder if I hadn't called, if they would have found the "Error".

Hotwire definitely offers cheap deals. This may be worth it if everything goes to plan. If, however, anything comes up during your travels and you have to cancel, delay or re-arrange your reservation at all, good luck. I spent 45 minutes on the phone with Hotwire due to a change in my travel plans outside my control. The experience was so mind-numbingly frustrating that it convinced me their customer service agents are trained to try and make you give up getting a refund out of pure frustration.

My husband and I booked a hotel via Hotwire for our stay in Rome, Italy. Before we booked, we made sure our hotel choice amenities included Complimentary FREE internet. Beforehand, we made sure this was something our hotel had regardless of the area we stayed in since in Europe a lot of places don’t offer free WiFi just like that. When we booked, it states that one of the three hotels we would get would have Complimentary FREE internet. But when we arrive at our hotel they actually told us they charge 10€ per night for internet AND we can ONLY use it in the lobby and not in our rooms. We were immediately upset because we chose specifically a hotel that had Complimentary FREE internet as advertised on Hotwire.

There was an error with our booking date that had to do with our timezones and we were sent to a hotel that did not exist. When we explained this to customer service it took close to two hours and four people. We were hung up twice! Who does that? What business condones that? How can they resolve our problem if they are running away from it. I'm appalled that any person would conduct themselves or any business in that sort of manner. How can a company implement a protocol with no resolution where the customer is repeatedly put on hold and hung up on. I've never experienced such rudeness in a "professional" setting. Shame on you Hotwire for hiring such incompetent people to enforce your lack of policy. As of now we never received a refund and have not had our issue resolved.

I booked a hotel through Hotwire in Anaheim for three nights at the Hilton For 550 dollars. I arrive at the hotel and they have no reservation for me at all. (Which was totally embarrassing by the way.) Anyways I call Hotwire customer service and they put me on hold for a good 45 minutes trying to resolve this Issue.. Which per the man at the desk would not even be possible tonight as third party reservations are done through a lady who works Monday through Friday 9 to 5. (It’s 11 pm on a Thursday at this point) so I had to pay for my reservation again or have no place to stay.

Reserved a car rental for MCO/shuttle. Because I thought the shuttle was still on airport grounds, I booked. That was not the case and I was to be taken offsite to get car and I didn't want that because I am a female and didn't feel comfortable doing this at 1 AM in the morning by myself. I called immediately after reservation was made and they said they couldn't give me my money back, but would allow me to rent a convertible/sports car as this is all they had. That is not true. There were more to chose from but she said this is all she had. Remind you I booked an economy car. So I declined that car because that wouldn't work for us. The phone convo was disconnected.

Do not rent a car from Hotwire. They did not have a van available as promised. They sent us to another rental place. They called ahead to see if there was a van, there was not. We got a small vehicle, lost time and money. It was a business trip and we could not transport inventory - we lost money and sat on the phone for hours with no relief.

Hotwire car rental is such a scam!!! I booked car online on September 30th and I got HOT RATE for it. When I went to rent a car agency (Ace) they told me that there is mile limitation for my reservation (150 miles a day) and that I should cancel reservation because if I go further than 450 miles in 3 days I will pay 25 cents per extra mile. These conditions WERE NOT in terms and conditions when I accepted reservation.

Horrible. A bait and switch operation. Gives low prices but will keep every penny if something called a life event happens. You get no change to a reservation, no cancellation fee of any kind. They simply keep ALL of the money they immediately charge the day you booked. When asked, they casually say. "Next time, don't book with our low prices, use the higher one". Leaves you feeling raw and violated from such practice. Never again. $372.00 lost.

Hotwire is mostly a ripoff. First of all, it is nothing more than the run-of-the-mill database on available hotel rooms, excempting that they claim to offer "hot" deals. As another reviewer pointed out, you could deal directly with the hotel and get the same kind of deal. I doubt that that is true 100% of the time; however, I can vouch from personal experience that the assertion does have some validity, as I had checked out a room rate directly with a hotel and found that it was nearly identical to Hotwire. The big difference is that I had more leverage to change or cancel a reservation with the hotel itself--despite Hotwire's insurance protection (which is $15 of uselessness).

Went to Niagara Falls ON, to celebrate a special 30th birthday in a “high end” suppose to be nice hotel and booked specifically a falls view room through Hotwire, was not given the falls view. Instead was on the complete opposite side of the building. Very disappointing - the whole reason we went here. Also went to the falls view restaurant so we could enjoy some of the view, was VERY small portions of - approximately 1 cup of food for 44$.

Hotwire.com is the biggest ripoff I have ever encountered. Low price guaranteed? Nope. The hotel would have provided a better price if I had called them directly but since I booked through Hotwire they couldn’t do anything about it. Now normally I suck it up. Lesson learned. But they do have a low price guarantee. I tried to fill out the online form, no luck as it would not submit. I called and the rep constantly repeated themselves just telling me to bad prices change. I asked for a supervisor and she proceeded to tell me the same thing. "Tough luck buddy. Prices can change at anytime and you're stuck with it. We will do nothing to try and accommodate or please you. Goodbye." We are talking a difference of $89 a night people. Don’t use Hotwire.com. They are crooks.

I went onto Hotwire to book a room for a event that I had 7 hours away from home. I paid for the room online and anxiously pulled up to the hotel. At the front desk, I was told that I had an additional $100 a night hold fee that would be released in 10-15 days. What?!! I called Hotwire to inquire about this fee that was never disclosed to me. Bottom line was the agent and their supervisor told me that after talking to the hotel there was nothing they could do. They (Hotwire) refused to give me a refund, I wasn’t able to cover this hidden fee to get into my room and I ended up sleeping in my car. I’ve called back several times for the corporate number and the agents always give me the wrong number. Please stay away from Hotwire!!

Avoid this company. You will be unable to cancel almost any car reservation you make. I booked a car reservation 4 months ahead of time and needed to cancel the reservation 2 days after making the reservation. Hotwire refuses to cancel the reservation despite the fact that absolutely no service had been given to that point. 99% of other sites will allow you to cancel a hotel or car reservation up to 48 hrs prior to your stay. Beware!

A very nasty, stubborn, deceptive, unprofessional company! Just about every rental company in the world will allow cancellations on a rental car... NOT Hotwire!!! I reserved a car rental a month out and Hotwire put my rental car with Alamo. Alamo has a cancellation policy that states you can cancel your rental car up to 24 hours. I called Hotwire a week prior to renting and I was denied! I disputed charge with my credit card and it was INSTANTLY removed without any questions... Final decision in my favor!

I recently booked a "Hot Rate" hotel with travel insurance for an upcoming trip. My husband can no longer make the trip and they will not let me cancel it. So I asked, "If I am going alone to the city can I get a rate adjustment for the lower rates or switch to a safer hotel at a lower rate." They just kept repeating "No, it is a common fact we don't price match ourselves, no one does". Really?! Other places definitely do, Disney World even does. I will never recommend or use these services again. Unless you have money to spare stay clear cause they will steal it all.

My husband and I wanted to stay in downtown Boston for one night at the end of a New England fall foliage trip. The hotel prices were outrageous. I saw a Hot Deal for $88. We discussed it and decided we’d try it and see what happened. Once I booked, I learned that we were booked at the Boston Hilton Faneuil Hall area, which was great. However, when I call the Hilton to doublecheck that they had our reservation, they did not! I was patient and waited a couple of days and tried again, still no luck. When I would call Hotwire, I would be put on hold for extensive periods of time while they called the Hilton, spoke to Hotwire reservationists, etc. They would then ask me to call back in two days to allow time for Hilton to receive the resubmission of the reservation.

I live in Canada, Rented car with Hotwire in Canada. The price was showing $ sign with no clarification it was USD. I book, got my bank notification and minute later called them to cancel saying this was a misleading interface. The price was much higher than a direct booking. Spoke to an agent, spoke to a supervisor. They confirmed the interface is misleading but refused to cancel my booking, Will never ever use Hotwire again. Scammers.

The Townhouse Inn in High Point NC was shockingly different than how Hotwire and the property represented itself online. There were holes in the doors and walls where someone had clearly punched them. The carpet was damp. The wallpaper was peeling. There were cigarette holes burned in the carpet, bedspread, and tub. The bathroom door had clearly been torn down at one time. The lampshade had a hole in it. Paint was peeling as well as wallpaper. The bedding was stained, the office chair had white stains on it. This property was disgusting. There was a sign in the lobby prohibiting visitors... presumably drugs/prostitution must be a problem there. The property was in an unsafe part of town and surrounded by razor wire. Neither Hotwire nor the property will take responsibility for this misrepresentation. I will never use Hotwire again!

After scheduling & paying for several excursions on Hotwire's website. I was informed by multiple excursion operators they didn't pickup/service customers at my resort. I called Hotwire's third-party customer support center five times before I received an email response from Hotwire about the case, not the refund. Hotwire's third-party customer support team was stating they couldn't reach the excursion operators to verify they didn't pick up/service customers at my resort. When I asked Hotwire. Why would they offer me excursions from operators that don't pick up/service the resort I was scheduled to stay at? Do they verify the excursion operators before offering them to customers on Hotwire's website? Hotwire never answered. I reserved the resort on Hotwire's website. It's logical to think the excursions being offered pickup/service the resort that was reserved.

I rented a car via Hotwire for a trip to Canada. They gave me a very affordable rate. However, when I arrived at the rental company, they informed me there was a mandatory $27/day insurance fee on top of the price I already paid, even though I already have insurance through my credit card. This website signed me up for an exploitative scam and was unable to offer any assistance after I declined the rental.

I booked a car and called an agent to simply change the name on the res. They told me they couldn't do that and that I had to cancel and rebook. I didn't want to do that because I knew it would be more expensive but the agent looked it up and told me the total cost was actually less than what I booked it for. So the agent cancelled the reservation and rebooked. I then received the confirmation and the res. was completely incorrect even though I was just asking for the exact same reservation with a different name.

Left on the street with nowhere to go at 4 am in Atlanta. Can someone please point me to a Hotwire associate that can help explain why my booking was sold out after being booked for days. They had no where else to put me and took my money and hung up on me at 2am. I was told there are no supervisor and this is the worst customer service I have ever experienced. #Hotwire

Upon booking a car-a-rent through Hotwire, I realized the web browser reverted back to my original dates for rental so I had the wrong rental period, off by 1 day. Spend hours trying to get the rental from Wednesday to Wednesday, to the correct Tuesday to Tuesday. No big deal right, as hotwire still has the same offer for pricing, looking at it right now. No! They will not help in any way except to offer me another reservation for Tuesday at over $85/day. I wondering how many people have had this problem with their website; the dates change back to other searches. It is not worth the headache to make sure that your not getting screwed over on every level of interaction with this group. Thank you Hotwire for starting my trip off in a very frustrating manner.

I booked a room using this site for a last minute deal. I was given a single queen bed for 3 adults. The room was disgusting, the carpets were filthy and the room smelled like stale cigarettes, not to mention the bathroom. I spoke to the lady at the front desk and she suggested I call Hotwire to see if they could help. The person I spoke to was very rude and no help at all and I basically paid double for a 1 star hotel. I would never book using them again and I advise other not to either, book on another site so you will know what you’re getting and can get help if you run into problems.

I didn't book with them because I did read the policy and since I don't like surprises, I elected not to book a car with them. The price they quote for a rental is a 'base' price and is paid directly to them at the time of booking. When you return the car, all of the taxes and whatever other fees are due. I checked their base price against Costco (who I usually rent through); Hotwire was higher. Once booked, nothing can be changed or cancelled and since life is uncertain, losing money isn't high on my list of favorite things. :-) Just do your homework with Hotwire and elsewhere before signing on the dotted line.

I used the Hotwire for hot rate hotel booking for the first time in a hope I will get a better deal but the hotel I was given was not what one would expect Considering the same hotel is available for lower price on other website. Given hotel was on the left most edge on the chosen area (Hard to even see if it is part of the area) . When I called them within 10 minutes of my booking, customer care representatives along with the supervisor was so RUDE that they hung up the call on me. They NEED TO AT LEAST LEARN THE BASIC COURTESY TO RESPECT CUSTOMER. This has been the worst experience with Hotwire and I would never ever return to Hotwire for any of the booking I might need in future. The same deal on their web site was available for lesser price within 24 hours and they said they can not match the price as Hot Rate hotel might turn into different hotel eventually so they can not honor that request either.

DO NOT USE HOTWIRE! You spend extra money on insurance, FOR ABSOLUTELY NOTHING (because you aren't allowed to MAKE ANY CHANGES ON A TRIP). All of the reviews for this are horrible and I should have listened. Beware of Hotwire scam. Better deal with honest services like Priceline, Orbitz, Expedia, etc. - they are always upfront and no surprises.

Please do yourself a favor and never book from this company. I book a room that was guaranteed to be one of 4 chains and they put us in a 1 star no chain room. We called immediately and the first person hung up on us and the "manager" was no help at all. This is a scam website.

I booked a mystery hotel. I ended up with a motel 40 min walk from the beach. Hotwire also charged my credit card twice. The hotel was attached to a pub and wasn’t a hotel but a motel. Hotwire said my ‘Hotel’ was a 4.5 Star. It was not even a 3 star hotel. As soon as my hotel was revealed I was beyond upset. But just thought to make the most of a bad situation. Lucky for me the hotel room was so bad that I couldn’t even stay there due to chemical odours coming from the room that the hotel staff couldn’t do anything about, I was offered a refund from hotel staff as there were no other rooms available. When looking for another hotel to stay at I notice my credit card had been charged twice. So not only did I have nowhere to stay, I was out of pocket $500.00. Hotwire is a total scam. TL;DR I was charged $220 per night for a $80 per night hotel. Hotwire also charged my credit card twice and I still haven’t received my refund.

All of the reviews for this are horrible and I should have listened. Hot Wire is useless. It's all a SCAM. I wonder if they all make commission.

Just finished booking a car rental. The total after choices shows $46.28 and after payment processed switched to 55.28 with a message "thank you for your money! You cannot cancel this if you are not satisfied..." Then customer service over the phone gives you a lot of explanations why they had to be dishonest in the process... Beware of Hotwire scam. Better deal with honest services Priceline, Orbitz, Expedia, etc. - they are always upfront and no surprises.

I'd stay away from Hotwire for any type of reservation! First, I cancelled a flight within the 24-hour grace period, and they refunded the ticket but kept a $10 "service" fee, of which I wasn't aware. I booked a new flight elsewhere, but then noticed they offered the cheapest rental cars. I was quoted a certain amount but ended up paying $35 extra when I returned the car. When I called, they made all sorts of excuses, blaming the rental company (Thrifty), saying they weren't aware of the taxes and fees. Really? I've rented so many cars over the years, both through the rental car companies and agencies such as Hotwire, and have never run into this before. Hotwire is a deceitful, misleading company, and I will never book anything through them again. Beware, you may think you're saving money, but you really aren't!

They lied about the hot deal saying that the savings was from 143 to 60 though motel they booked was only 63 dollars. After they added their tax and fees it was 72.5 dollars. I paid extra to use the stupid website. I will never use them again. Better to look for myself and get an honest price.

May or may not get a room. Booked 2 rooms three weeks in advance for a weekend trip to Atlanta to go to aquarium and zoo. A football game and baseball game going on as well. Arrived at the hotel at 1030 that night only to find out that my rooms were not reserved. And the hotel was completely booked, as well as all of the other decent hotels that weren’t $500 a night. All I get from Hotwire is a sorry here’s a refund and $40 “hotbucks” that’s only good for hot deals, and you're on your own. By the time I got through with them doing nothing it was 1130 and I had to drive over an hour further away from the aquarium and zoo to find a hotel on my own. Terrible customer service. I had confirmation number and everything. Beware of hot deals on busy weekends in popular areas, they may give your room to someone else. Hotwire should have confirmed my reservation.

I accidentally booked 2 car rentals for the same day. Hotwire Customer Service is the worst. On par with AT&T, Wells Fargo, and companies where you can never reach a live person via phone. They refused to refund me for one of the reservations, and I ended up having to pay for both. Save yourself the drama, and book through another company because if even the slightest thing goes wrong, they will not help.

Went online for car rental at San Antonio - great pricing, easy access, easy confirmation. Well, my funeral got rescheduled so I had to cancel my reservation. Politely called Hotwire & explained my situation to them - WOULD NOT EVEN CONSIDER a compromise! Did not even PRETEND to acknowledge my dilemma. All sales final - non-refundable so I lost $180. So, if BEWARE! READ THE FINE PRINT. WILL NEVER USE THEM AGAIN! What a DEVIOUS, DECEITFUL way of conducting business.

I booked through Hotwire the other day not really caring where I stayed but simply because it would save me some money. While some of the "Hot Deals" warned of extra charges with regards to Resort Fees, there was no warning at all that the hotel I was assigned was a Valet Parking only hotel and that I would have to pay an additional $33 to park Valet, not to mention the tip for the valet guys.

I rented a car through Hotwire for a funeral I was going to. I only needed the car for a couple of hours as I was flying home the same day. My flight was delayed out of Atlanta and when I got to DC I was already late and turns out the company I got it from was actually off of airport property which I didn't know because I was searching for an airport. I ended up renting a car on property since I was there and was late. After the funeral I called customer service to request a refund since i did not use the reservation. I was told that I would need a copy of the death certificate and the obituary to receive the refund which was only $40. I told them to just keep the money because I was not going to ask my aunt for the required documentation and that was very disrespectful wanting those documents.

I recently rented a car through Hotwire special deal. I got to the rental and I was told they only have one car available and it was Ram 1500 pickup car. I am a small girl who can barely drive a small car, and they wanted me to drive this huge pickup (which I was planing to drive from Dallas to Austin, about a 4 hours one way trip). At this point it was a matter of safety. So then, I called Hotwire and explained the situation. Hotwire called the rental first, verified my story and told me to go ahead and upgrade to what the rental have available and they will reimburse the difference.

I used their service to book a rental car on August 28, 2019, from Indianapolis airport to to the Knoxville, TN airport. Their app booked it wrong and had me going back to drop it at Indianapolis, even the guy at the desk knew I was going to Tennessee. So because of their booking it wrong the rental car company charged me an extra $150, and Hotwire is like, “That's too bad for you. It's not our fault, sucks to be you.” Don't use these clowns. They don't stand behind their stuff.

I was using hotwire for the first time. The same hotel listing came up over and over. Every time I went to buy it, it said... "oh sorry, now it's sold out" in the three minutes it took me to fill in my payment information. I kept trying with this "great deal" thinking every time I saw it pop up again, they had decided to release more rooms. Little did I know, it was authorizing my card each time, even though saying NO to the room. They give a $10 promo code for signing up. It doesn't just transfer into your account, you have to enter it. It's impossible to select and copy, so you have to enter it manually. It's about 20 digits long. That’s just annoying. I'm sure most people don't bother. Just give the discount or don't but don't make it extremely hard to use.

Buyer beware! Do not trust this site. False advertising and misrepresentation of the hotel properties offered. Do not trust what you see and what the site quotes as comparable hotels. And of course, no recourse once you have paid. Expedia is much better to use and worth the extra money, without a doubt.

I booked a reservation stating Taunton Massachusetts as my rental location for a car. When the reservation posted, it came up as Boston, Logan Airport! I immediately contacted CS. Since I used my DEBIT card, it should have been canceled. They REFUSED! I filed a complaint with the BBB.

I've been on hold for 35 minutes and still listening to music. I booked a car rental and read ALL the small print. Nowhere did it say that I couldn't take the car out of the state or that I was limited to miles. Once you hit confirm all the details pop up. Then they tell you it's too late. Really??? This is the very worst ever. Do NOT use HOTWIRE. When I called I was told 11-13 minutes. It was 22 minutes. Then I was put on hold again. It's now 38 minutes.

Reached out on twitter and was offered compensation for the amount i had to overpay to secure my own accommodation. I’m very pleased with that as a resolution, but failing to make the booking that was paid for and then sending stranded customers to horrific hotels is still something that should never happen.

I booked multiple flights, a hotel, and a rental car to go from Minneapolis to Milwaukee. When I picked up the rental I was told there was a $500 drop off fee to take it to Milwaukee. I spoke with 5 different people in different departments at Hotwire and not one offered to assist me. All just said "it's non refundable". I've used them for years and discovered that when it counts their service is as cheap as their prices.

HOTWIRE A FRAUD. I have spent over four days trying to make reservations for a hotel in New York City at the end of November. I kept getting a message that reservation did not go through and that the credit card was not charged. After several tries, I contacted Hotwire and they told me to give it a rest and try at a later time. I literally spent all weekend trying to make this reservation. The site continued to have this specific deal available and the price even went down a couple of dollars. I called this morning and the representative attempted to do it manually. He, too got the same message and told me to call my credit card company as it appeared it might have been blocked after so many tries.

Recently booked a room from Hotwire for a one night stay. My two young kids and husband were planning on seeing a baseball game. We arrive at the hotel and they had no record of any reservations for us. Although the $ had been taken from my account. Hotel was completely unaccommodating and told me I had to call Hotwire. Spent 30 minutes on hold with Hotwire getting nowhere. Then decided to try a live chat with customer service. Ended up getting NOWHERE!! Hotwire was also unaccommodating. We ended up leaving the area, missing the baseball game, and paying full price for another hotel 20 minutes away. It was just a bad experience. I will never use Hotwire again and would discourage others as well. I couldn't get answers from anyone. No one was accountable. No one cared that our trip was ruined. Hotwire's customer service is less than desirable/awful, if you have an issue.

Hotwire uses bait and switch when you book with them. They said I was guaranteed to receive my car rental from Enterprise, Alamo, National, Hertz, Dollar, Budget. When I went to book car rental they gave me Advantage. I called them to mention that Advantage was not advertise in my five guaranteed car rentals companies. They did a bait and switch on me and they refused to switch me to one of the other car rental companies. In which they advised I was guaranteed in their online listing. I reviewed Advantage and their customer reviews had so many negative complaints with this car rental company. I didn’t feel safe using them for my family trip. Hotwire refuses to issue me a refund or switch me the the rental company that they guaranteed to me. I will never use Hotwire ever again. Poor customer service and not a trusting company. Their bait and switch was very dishonest. Buyers beware.

We were charged $110 in addition to what we thought were paying at the time of checkout. They charged us USD even when we selected Canada as our location. On customer service they refused to refund us any money and were blunt. Horrible experience - we will not be using their services ever again. They told us it was a "hot-rate" and so they can't refund. Seems like they give that excuse to everyone. It's a shame and the firm is clearly is unethical.

I have been booking Hotwire Hot Rate deals for years. They are the deals where you don't see the name of the hotel, just the area. It has always worked out great. But today when I went to book a hotel, the site just spun and spun, finally giving me an error message and telling me to refresh the page, which I did, to no avail. I attempted the transaction again, with the same result. So I went to a competitor and booked a non-refundable deal there. Lo and behold, the minute my second hotel was booked through a competitor, the charge to Hotwire posted. I called them and explained what happened, but since I had no screenshot of the error message and they had no record of me getting an error, they did not budge. And since I paid with my debit card, not credit card, I cannot have the charge removed from my account, I can only dispute it and hope for the best weeks or months from now. I will never book with Hotwire again.

I was traveling from FL to Texas and needed a car for my family and so I booked a car using Hotwire online. I waited for a confirmation number and never received it, So I waited a few more hours and still no confirmation number. Thinking that my order do not go through I tried booking it again and did received a confirmation within minutes after placing my order. Assuming that everything is OK I picked up the car in Texas and went on to enjoy my vacation with my family. I checked my billing statement a few day later from my credit card company only to find that Hotwire double billed my credit card.

My wife booked a hotel reservation thru Hotwire. When booking they sold her trip insurance, stating it covers unexpected emergencies. The day before our reservation she was admitted into the emergency room with internal bleeding, she was kept overnight and had a procedure the next day to stop the bleeding. She was discharged at 3pm, since we are 7 hours from the hotel and she can’t travel today we tried to cancel reservation. The representatives for hotwire transferred me to an insurance agent after talking to the supervisor, insurance agent told me to get my refund they need a letter from the emergency room doctor saying my wife was under their care. Quite the scam, I’m sure the Dr. has all the time in the world to write me a letter for hotwire. DON’T BUY THE INSURANCE!!! Will never use them again. Disappointing is all I can say.

Do not use HOTWIRE!! If you have a problem with a reservation and cannot use the reservation you made. Hotwire will not refund your money, even more than a month out. Do yourself a favor and use another honest company.

HotWire confirmation number: Itinerary # **. Price Paid to Hotwire: CAD 418.53. For the Same room and same dates Hotel Price on their website: CAD 257.89. I had a very bad experience doing reservation with Hotwire. I planned a trip to Calgary, Banff and Jasper and used Hotwire to book hotels for my stay. They charged me the double the amount what Hotel was charging for those days. Also sent screenshot of the hotel page of the amount what hotel was charging as a proof to there support team. I talked to their supervisor named Christine from customer support.

Two choices given for hot picks price. Hotwire gave same star rating to each hotel. Paid the price. Found out hotel was Baymont not Holiday Inn Express in Kearney, NE. Baymont is a disgusting rundown hotel. Definitely not on the same par as Holiday Inn Express. Hotwire’s advertising was definitely misleading. We signed the terms of agreement so don’t expect we’ll get a refund. However we will NEVER use Hotwire again!!!! With the myriad of ways to post reviews which reach thousands of people, Hotwire might want to consider being more honest in their hotel ratings.

Hotwire is a SNEAKY SNEAKY company! I booked a hotel that was advertised to be 1.1 miles (1.77km) to the destination I needed to be able to walk to for an event. Upon booking the reservation I was sent the name and address of the hotel that I would be staying at. I then learned that the hotel is actually 8.33 miles (13.4km) away which takes 2 hours and 31 minutes to walk. When I realized this I called the company to ask to move me to a closer hotel or refund my money. The rep told me she couldn't refund my money because this was a "Hot Rate" hotel booking and they don't offer refunds on those bookings. I explained that I understood the rule, but this was not a cancellation because "I changed my mind." The information that was presented to me was FALSE! I said Hotwire's website CLEARLY STATED that the hotel was 1.1 miles away from my destination and that was the only reason I booked a 3 star hotel that cost me $200 CAD.

I booked a car rental this morning and selected the Phoenix Mesa airport when searching for rates. I found a great rate and booked it. When I received the confirmation it showed Sky Harbor airport which is not what I selected. When I called, less than 5 minutes after booking, I was told I could transfer to the Phoenix Mesa airport for 4 times the cost of what I thought I was booking at Sky Harbor. When I complained of this bait and switch the rep, Alejiah, admitted that they do this to offer rates at surrounding locations. You should not have to check your pickup location once you clearly request where you want to pick it up. Horrible company with deceptive practices. I

I used the "Hot Rate" feature to pick a hotel on my recent trip to Washington, DC. I was staying in the Georgetown area, so of course, it didn't matter which hotel they gave me, they were all going to be nice, right? It said I would have one of the 3 hotels shown - one I had never seen or stayed at before, but I was okay with that. After all, it's Georgetown.

I booked a hotel through Hotwire and this is my experience. It says in the website 4 star and stuff so I booked the hotel and I paid $187 for this. I went to the hotel. From outside it look like a house first impression then I was trying to open the door door was locked. There was no parking in the front so have to park far and walk. I try to call the hotel no one was answering so I went back and call Hotwire and try to cancel and they said I cannot cancel. It's a nonrefundable booking and they said I should have wait more time in front the hotel and they are open 24 hr and I told them I have my child with me. He is special need. Still they were not willing to give my money back so people booking through this site very careful.

Booked with another couple. They booked 2 nights. I booked 2 nights. She landed Loews Boston Hotel. It was a definite 4 star. I landed Boston Park Plaza. The hotel may be 4 star but the room ranks below a lower floor cruise cabin. So small no luggage rack, shower was maybe 22 or 24 inches wide 3 feet long. Found gnat type bugs in bathroom. Bed was small. Frames around doors old and painted over peeling paint. Carpet shredding by bathroom. And they charge a 25 nightly resort fee with no extra amenities like bottles water or nice glasses. Nope cheap plastic wrapped glasses. Not sure how they check the rooms. It the secrecy deal for a four star room did not work for me. Could have paid the same price and got a nicer room somewhere else.

I am a long-time Hotwire customer and disappointed with a recent purchase. The Hotrate deals are supposed to be 60% off and I found the same rate directly thru the Hotel Benjamin in NYC. Further - the rating of 4.5 stars for the Benjamin is not accurate. Thus no deal. Hotwire used to be special. It is no longer fulfilling its promise.

I booked a vacation for Christmas 2019. As soon as I booked, I realized I must have clicked on the wrong hotel. I called them right away and let them know about the mistake. They said, they would have to give it to a specialist to contact the hotel and see if I could switch it to the other property which by the way, was the same brand hotel, just down the street and it also cost more. They told me they would call me in 24 hours. They never did. I called back and they said still in a week, they never made contact with the hotel. They called while I was on the phone and the hotel said, no I could not switch. This is 6 months in advance. I would have to be penalized the entire cost for the 8 day stay.

I booked a car rental through Hotwire. They insisted that it be prepaid, giving the excuse that the card were limited in quantity. Upon trying to pick up the car, the agency could not rent it. Hotwire refused to issue a refund. This seems like a case of pure fraud. I feel like my prepayment was stolen.

The ad said book now because prices are going to go up. So I booked a car rental, and it did say no refunds. But a few days later it went down $90 and right before my trip it went down $160 for a week. I called and the guy said there were no refunds and said, "What would you have done if the price went up."

Worst customer service ever. Will be posting in every media outlet about my experience!!! Rented a car to drive to my uncles wake, the location changed so I no longer needed the car rental (out of my control) and when I attempted to cancel they said, "No problem just send us a copy of the service" etc. Sent in a couple of days after service and they say he isn’t blood so have a nice day. A few other baloney excuses and explanations were exchanged and in the end Hotwire does not help anyone but themselves!! It wasn’t for a hotel or airfare. We’re talking a $90 car rental. Pay the little extra and go with anyone else. Shoot I’d even say Expedia is better or Travelocity but do not use Hotwire, their hot deals are a hot mess.

Somehow when my husband was reviewing their site and never booked or confirmed anything, they charged our credit card for an airline ticket. He had put in info on another site but somehow Hotwire site must still have been opened and our CC info was received involuntarily. We have no idea how they received our CC info but we for sure know we did not approve or authorize this charge. We were unaware of this until we received the Credit Card bill of almost $900. I have had issues prior with them and WILL NEVER utilize their service again. One customer service rep was trying to help but no authority. Now has me on hold for 50 minutes and I am still holding. I guess this is one of their tactics. They want you you to hang up. The worst customer service experience I have EVER had. There should be ZERO stars.

Booked McGovern's Motel on Hotwire and this place was the worst hotel I've ever pulled into. It looked like a crackhouse. Right away I feared for the safety of my family. Upon entering the room and pulling the bed back, we IMMEDIATELY found a bedbug. I went to the front office and the attendant refused to come down. She would only communicate through the intercom. Hotwire was also horrible for help and I tried getting it resolved for over an hour. Btw this was after driving 10+ hours and arriving at this dump at 11:45 at night. I can't believe Hotwire would ever even partner with them.

So I foolishly booked a car through Hotwire for my trip to Las Vegas. Was given Ace Car Rental, which is rated 1 on Yelp and a generous 2 on Google Reviews. Why would Hotwire associate with such a poorly rated place? Will never, ever risk booking a car or hotel with Hotwire again.

Don’t use this site. I am VERY angry with them. I got one of their “hot deals” at the Rodeway Inn in Grand Falls, New Brunswick, Canada. Advertised at $84, “tax recovery charge + fees” increased this to $106.41. Foolishly I paid, only to find for the first time prominently displayed on my receipt that I had paid in US dollars, even though I was in Canada, paying with an Australian card. Thus I ended up paying the equivalent of $138.92 which I found at reception was MORE than if I’d paid myself at reception. HOTWIRE THIS WAS NOT A “HOT DEAL”. YOU ARE CHEATS. DO NOT USE THIS SERVICE!!!

Booked my flight June 30 2019. Still haven't received a confirmation email. Called on Saturday July 13th said by Tuesday I'll get it. Called on Tuesday July 15 they kept pushing me aside with no answer. Called the next day July 16th still no answer. Kept hanging up on me, and pushing me aside. We also told me that I would get a refund and they're trying everything to get me not to get my refund and said that got corporate deal which is a complete lie. Bottom line they're a fraudulent company. Don't do business with them. I've had to go to the higher people which if you tweet on Twitter publicly and they will get back to you. I'm still waiting for my refund.

If you are renting car in Canada, just be aware of the pricing is in USD. We got a unpleasant surprise when the credit card statement show $150 CD more than what we expected. You are thinking that you got a better deal here but go to your local car rental and get it there.

I booked a "hot rate" car rental on Hotwire. When I searched for the car of my choice, it said cancellation was free! Later discovered this rate is non refundable or non negotiable as per the instruction upon checkout! I can't think of a more dishonest company! Three weeks before my trip, I went back on Hotwire to check out the deals, and the cost of my car rental was half the cost! I called to ask if I could cancel my current reservations, and they explained to me that it couldn't be done because it was a hot rate! I have never encountered such intentional dishonesty in booking a car!

I accidentally booked the wrong dates for a car rental, I called Hotwire and they told me that there was nothing that they can do. A total loss of all money. $250 down the drain. No credit or anything. I will never use Hotwire again, what a joke of a company... And I would advise anyone else thinking of using Hotwire.

Booked alternative hotel that I did not want. I took out Hotel Protection, only to be informed that the booking was nonrefundable. I am now out $310.00 and had to book another hotel in the area I needed to stay.

I booked a hotel reservation back in May but realized right after booking that it was the wrong location. I immediately called Hotwire to correct the error and was told that I would have to rebook with a different card. Which was something I did not have. Due to it being a hot rate hotel deal there was nothing they could do. I never checked into the room or used the reservation. I disputed this with my bank and almost a month and a half later they are unwilling to reverse the payment. I asked for the GM of Hotwire contact information and the customer service supervisor refused to give me the information. I looked up the corporate number for Hotwire and the line stays busy.... I can't even get through.

This is the worst website I ever used for booking hotel, they charged me USD which suppose to be CAD, and I talk to customer service 3 times and also the manager, nobody willing to help you if you have any problem with your booking. All is matter for them is that you just get charge and trap to their deal. After you make your booking there is no chance to make any changes and their policy is even out of credit card company power to cancel the transaction. Worst customer service, fraud website. DO NOT USE HOTWIRE FOR ANY KIND Of BOOKING.

Due to a airline pet policy issue my wife and I got separated, I stayed in San Diego with my dog and my family went on ahead to HI. The car rental I booked through Hotwire went to Advantage and when my wife arrived they would not release the rental to her because her name wasn’t on a third party reservation. I asked Hotwire to add my wife, they said they could not modify the reservation. I ended up paying an extra 260 dollars to get the car. After getting nowhere with the call center, I’m never using Hotwire, or any third party agent again....too many restrictions. Think twice before you use this company...no refunds, no understanding. Worst experience ever.

Will never use Hotwire again. I am in Canada. I went to Hotwire.ca and booked a hotel in Canada assuming it was in Canadian $. There was only a $ - no CAD or USD. Only after looking at my bank account did I realize it was in USD. They charged me 40% more than what I thought I was paying AND WOULD DO NOTHING TO REVERSE IT OR CANCEL THE BOOKING. Never again. Totally misleading and unfair.

We are in Boulder Co. for a concert. We have had tickets and hotel reservations for over 6 months. We travelled 1,000 miles and arrived at the hotel only to find out that the hotel was overbooked and we didn't have a room. We called Hotwire customer service, after 90 minutes and speaking to a manager. We were told that there was nothing they would do to help us. We had no notification from either the hotel, or Hotwire prior to our arrival on the day of the show that the hotel was overbooked by over 100 rooms! Every hotel within 25 miles off here is sold out.

I have a Canadian account with Hotwire & booked a Canadian hotel. There is nothing on the website to say the prices are in US dollars. Even their own staff don't know this since when I called to complain I was charged almost 40% more than expected in US vs CDN. Customer service told me it was my fault for using .com instead of .ca. But when I tried to type in Hotwire.ca I was redirected to Hotwire.com. When I told him this he said, "It still didn't matter as all sales are final."

I booked a car rental and was charged what I thought a good rate for Thrifty car rental at Spokane airport. 3 days after returning the car I was charged almost the same amount from Thrifty. When I tried to get help from Hotwire I was basically told I had to take up my double bill with Thrifty in Spokane. Hotwire absolutely no assistance at all. Book through someone else. I will never use Hotwire again.

Do not book on Hotwire!!!! I was 1st time user of Hotwire and totally dissatisfied! I will NEVER use them again! Wish I would have looked at the reviews :-( I booked a car for a vacation. I checked all the different travel sites. My booking with Hotwire website said that my reservation was "You are GUARANTEED a car from one of these agencies: Alamo, Dollar, Enterprise, Hertz." I booked the car and the reservation was from NONE of those companies! They booked it with an off brand rental company. I called customer service and they said that, "yes," the website said that, but they can book it with any rental company they want to and they can't and won't change it. I told them they just lost a new customer!!

I booked a Hotwire.com Hot Deal and then went to the Hotel's website which had a lower price. I called Hotwire for the lowest price guarantee and after 30 minutes on the phone they told me they wouldn't honor it.

Contacted Hotwire for assistance with the rental car company they provided, Sixt. It took 45 minutes to get my car after their counter representative had difficulty setting up their GPS system. Once on my trip, I found the cable had to be held in a specific way to charge the battery as any movement caused the plug to fall out. Upon return to Sixt, I was told no manager was available to discuss this problem since it was a Saturday. I contacted Hotwire and they told me to contact the branch manager, but could not give me a name and number. It seems the poor customer service did not end with Sixt. I would expect that Hotwire would have assisted with this issue - but their response was apathetic at best. Renter beware.

The "hotel" I paid for was another motel chain and the same chain in Portland is definitely NOT a four star. Try another discounter and save yourself some frustration.

I booked through Hotwire. Never had a bad experience with that company til today and I would never recommend them to anyone. Worst enemy included. They’re horrific money grabbers. After driving for 14 hours I stopped at a hotel because a tornado a severe storms were coming through Tennessee June 19th, 2019. I needed to get in a hotel and so I booked a 3 star hotel. Highest class in the city. You would expect to have a clean room, right? Well walking in the deadbolt did not close, the bathroom had DIRTY towels in it. Already used. If I could upload the photos here I would. The toilet was not secured to the ground. You would sit on it and it would rock up. The seal around it was brown and seeping liquid. And bugs were crawling under the door and into the bathroom.

Dear readers please use my experience for your future bookings. As you all know Hotwire is mostly a blind booking website. I started searching hotel near Disneyland LA and then filtered my results for Free Breakfast, Free WiFi and Free Parking. I picked one with 3 stars which shows my 3 preferred amenities listed. I went ahead and paid for the booking. Today I checked in at the hotel but when I asked for parking the hotel said it's ~$19 per night and that's almost 57$ for my booking of 3 nights. I called the customer care, name: Tina #**. She acknowledged my filter experience however they cannot do anything because I already checked in.

Rented a car through Hotwire and prepaid for a lower rate. The instructions given on the website were wrong. Hertz the rental company told me could not get the car because I used a debit card to prepay. I need to use a credit card. I told them I have a credit card you can put the deposit on. They said I would have to cancel that reservation and book again at a hire rate. I called Hotwire and they take no responsibility. "It was booked by Hertz," they say. I think it's all an elaborate scam to get people to pay hire rates. Hotwire needs to take responsibility for purchase made through their site. Now I was unable to get a rental car for my trip because I didn't find out the day of. This is what Hotwire's website says: "Hertz does not accept debit/check card deposits, but does accept credit card deposits." Further down below it says it again: "The agency does not accept debit/check card deposits, but does accept credit card deposits. See important debit card info".

Do not book anything through Hotwire. Booked a hotel in Montreal. I live in Canada. I did not change US funds to Canadian funds and they charged me 150.00 more than they should of because it was in American funds. Called them and they would not change to Canadian funds. Tried cancelling through the insurance I bought and the amount I would get back would be in Canadian funds. Would still be out $150.00. Terrible customer service.

Hotwire gives best deals and details and handles issues much faster than others. They give you area comparisons and options to add to your trip like rental car and outings. The deals are always top notch as well.

I booked a car rental thru Hotwire. I was set up with Sixt in Seattle, WA. I have used Hotwire in the past and haven't had problems. When I returned the car I left my cell phone in the car. I immediately filed a lost item report. My phone was found same day and I paid the fee to have it returned to me. I paid for Overnight Priority. My phone still has not been returned to me. When I check their website, it shows my phone is still being prepared for shipment. I wish I had looked at reviews for Sixt prior to booking with them. I'm surprised Hotwire would partner with a company such as Sixt. I will be wary of anything Hotwire recommends in the future.

Very deceitful!! Buyer beware!! Apparently, hotwire.com has their own system of star ratings for hotels. I booked a hot deal on hotwire and was told I would be getting a 4-star resort. After I paid for the hot deal they revealed the name of the hotel I would be getting. After doing a quick look back at the 4 hotels I was guaranteed I discovered that 1 was in fact a 3-star hotel. When I called hotwire to complain about being deceived they claimed that the hotel was a 4-star to them and therefore would be treated as such. WOW... I didn't realize star ratings could be randomly assigned to hotels! I'm pretty sure the general public is NOT aware that hotwire just randomly assigns star ratings!!!

Hotwire has the WORST customer service! 6 hours after I booked my reservation they dropped the price but won't honor the discount. Horrible! Never booking through Hotwire ever again! They will price match other companies but not their own. That makes no sense!!

Paperwork said 2 rooms at a certain price. Visa statement twice as much - have to see if I can straighten this out after my overseas guests leave. Car rental - said I could pick up at airport but got to the airport and nothing there so called # provided - said they could come pick me up and take me to rental office in town. I asked for SUV, they said would be Nissan Rogue or equivalent and ended up with Toyota Camry - will be ok but not what I wanted. Also $15 a day more to add another driver, staff unsure about insurance I purchased online... Total price ends up being what I would have paid at any other rental company. So for hotel and car rental I could have gone with anyone and paid the same price. NO SAVINGS AT ALL.

Hotwire has provided the worst experience I have have received. I booked a hotel. I looked at the pictures provided and I checked in when I arrived in town. I was immediately concerned as the pictures were EXTREMELY MISLEADING AND SOME OF THE PICTURES WERE NOT EVEN OF THE ACTUAL HOTEL OR HOTEL ROOM. I checked in at the front desk with the receptionist and received our room key. I went to the room and as I walked to the room realized there was dirt and other substances smeared along the hallway leading to the room.

BEWARE!! DO NOT USE HOTWIRE! I booked a car from Newark NJ for 3 days under the impression that it was going to be $350 after fees and taxes (I went to Hotwire for price), that number was closer to $430. When I go to pick up my car... they say that I have to pay an extra $200+ dollars. So Hotwire lies about the actual price and locks you into a contract, meaning you either cancel and lose $350 or you continue the booking and get scammed $200+. I'm from Australia, so I don't know how to legally battle this, but they pretty much won't respond and no one is held accountable. Once you are locked in, you are powerless. DO NOT BOOK WITH HOTWIRE.

I booked a hotel that states that it's a 4 star through Hotwire. When I actually arrived at the place it was a place called Northgate Motor Inn, a place where truckers bring their hookers. I cancelled the reservation soon after I arrived at the place and I was told that I will be given a refund. I never received a refund. I was very upset.

The Selma Hotel got 2 stars, when it should've received -2 stars. The rooms were filthy, the bathroom deteriorated, no AC, the pool was DISGUSTING and the staff was difficult in accommodating the guest. Not to mention it was OVERPRICED. I was scared to sit on the bed let alone sleep in it. I went to Walmart and got a blankets to sleep on and towels to bathe with. I would NEVER spend another dime in this hell hole. It should be condemned.

Upon checking in my hotel room I inspected the room and noticed the sheets weren’t clean and it was human hair & dog hair all over the bed and room clearly indicating it wasn’t properly cleaned. The tub was filthy as well as all the counters. I contacted the front desk who told me I can walk around the building to pick up sheets and make my bed myself. Before making it to the desk I received a call back stating they can change room. Inspected the second room and it was the same situation yet this room had dirty towels left hanging in bathroom which clearly mean yet again these rooms wasn’t cleaned. It also smelled bad like dogs. I immediately contacted Hotwire who then agreed to a refund my money in 5-7 business days after being on the phone with them for 45 minutes. I was in no way compensated and I was forced to sleep in my car with my kids. I’ll never use Hotwire again or visit the Red Roof Inn again.

In May 2019, I bought a vacation package (hotel and air) for 3 passengers from the US to Portugal from Hotwire online, for a total price of 4596 $, including 228 $ for travel protection (I am leaving out cents). The protection plan was the most expensive one offered on the website. Due to a family matter, we needed to delay the flight by one day, but keeping the same depart date/time, passengers, hotel, flight company and only adding one more night at the hotel.

I had recently requested a hotel to be changed which turned out to be 2 hours from where I needed to be. I was on the phone driving and the person on the other end rebooked me 15 minutes from the original hotel which still left me about two hours from where I needed to be. I spent hours on hold going through what was referred to as a review of the case with no resolution. Every time I called back I was put back on hold. I literally spent over 3 hours trying to resolve the issue which never got resolved. I have never experienced this kind of service from their competitors and most certainly will never recommend or use this online site again.

Booked a beautiful room in Lansing Michigan at the last minute for a great price with an added bonus of happy hour and breakfast buffet. The room was large very clean and the customer service was great.

DO NOT BOOK through them because there is a chance you will end up with nowhere to stay and out of the money you paid to them. I booked a hotel through them for New Year's weekend 2019. When I arrived at the address on my itinerary, there was a vacant building. I looked for signs showing they had moved and saw nothing. I called the number for the hotel and got no answer. I had to stay in a MOTEL 45 minutes outside of Miami. When I contacted them they said they could not give me a refund. I even had pictures of the place with the "For Lease" sign in the window.

Probably the worst experience I ever had renting a car was through Hotwire. I booked a rental car through Hotwire, so I was charged initially through Hotwire. Then when I came to pick up the rental car, they rushed me through the receipt and had me sign everything. I assumed it was the charges of the daily rate through Hotwire, plus taxes. Not that they were charging me additional rates per day. All together I paid Hotwire $160 and then an additional $434 to the rental car company for a 4 day trip. Makes no sense to go through a third party. I'm not sure what benefit I even had going through Hotwire. I wasn’t able to select my car rental company. Hotwire did that for me. The fact they set me up with such a horrible company makes me never want to use their site again. Worst of all, neither company is any help trying to figure all of this out. Lesson learned! Never using Hotwire or Advantage again!!

I am disappointed that Hot Wire books car rentals with Ace car rental of Orlando. Ace has a very low approval rating and Ace uncharged me 79 dollars for a toll pass for Fl. Department of transportation toll roads. Told me I had no other options if I were to drive on east or west coast. I contacted FDOT and found out different. I paid the 79 dollars under pressure and the DOT told me I could buy a temp pass for 4 dollars and it would be connected to my charge card directly and could use the temp pass in any rental. Furthermore I put on over 900 mile and never did come across a toll I couldn't pay cash for. I asked for a refund and was told I was wrong. Florida DOT tells me diferent. How DISAPPOINTING!!!! I have tried to contact ACA rental car 4 times now with no reply. SHAME ON YOU HOT WIRE!!!

I booked a full-size car on May 2/19 for a 7 day rental for myself and 3 other seniors starting on May 26/19 in San Diego. When we arrived I proceeded on time to the rental agency to pick up the car which was guaranteed. There was a phone # to call for the Company named Ace car rental. This was at 10:40 am and when I phoned it stated this number was out of order. I might add there were a few other people who were also trying to get a hold of this company. I phoned Hotwire and was told by the agent that I should be calling another number which I did and repeatedly got no answer. I called back Hotwire who then tried to get a hold of them with the same problem of them not answering his calls. This was already over a hour of waiting.

Don’t use them. They need to be put out of business for saying they can’t make simple changes, in this age of technology just about anything can be done. They just don’t want to. They put you on hold and you know they are not making any effort to resolve your issue. There is no customer service.

Booked online a promised 3 star hotel from a chain in Denver. Arrived at a construction site in high crime area. Holes in walls patched but not painted. Carpet beyond cleaning, had not been replaced yet. Large hole in courtyard where pool had been removed. Some balconies removed, sporadic pieces of irrigation hose sticking out of ground. Still in demolition phase of total rehab project. Construction crew was living on site. Asked front desk their rate, was cheaper than what I paid.

Not really a good site to use. Come out better using the airline's site. Most of these services lie about price and insurance. Most of these websites don’t like to lose money so buying insurance is not good if you don’t have a major doctor's note.

I recently made auto rental reservations at the MCO airport and specifically paid more for a rental so that I would not have to take a shuttle from the airport. I wanted and selected reservations for IN TERMINAL rental. Well, the ** booked me with SIXT which is off airport and I had to walk what seemed like a mile, alone, with two huge suitcases, to get outside to take a shuttle. I called customer service and they were like 'TOO BAD. WE CANNOT CANCEL OR MODIFY RESERVATIONS OR GIVE YOU A PARTIAL REFUND. WE ALREADY GOT YOUR MONEY AND DON'T GIVE A ** WHAT YOU SAY". SCREW HOTWIRE!!!! I WILL NEVER USE THEM AGAIN.

Car Rental Confirmation Email Never Sent. I booked a car through Hotwire for a trip. I never received a confirmation from Hotwire. I check my spam, trash and regular inbox at least 50 times. There was no email ever sent. I didn't realize this until I arrived. So I booked with another company and noticed after the fact that Hotwire still charge my credit card. I called them immediately and explained this to customer service hotline. Min and Angel were extremely rude. They implied that I made the entire story up. They stated that I entered the confirmation number in during the call, and thus must have received an email. This is total nonsense. I was placed on hold for a 3rd time during the conversation and the call disconnected. I will NEVER use Hotwire ever again.

I booked a hotel with Hotwire. I was suppose to get a 4 star hotel. Instead I received a Russell Court Hotel which is a one or two star hotel that I could book on my own for $2.00 more. Very, very disappointed with Hotwire. Would not use them again.

Hotwire is my go to spot when I need a last second hotel room anywhere. They find the best deals. The best part is the ease to use their map that shows prices based on distance from where you want to be.

Booked at a two star but didn't know I was going to smell like pee, have brown stains on the towel, lots of black mold around the sink, no blinds on the bedroom window and the thing that made me run out of there was a roach dropped from the bathroom ceiling close to my face.

The service is horrible when you request a refund or when you have a change of plan. We have similar experience with Expedia where if we change the flight within 24 hours, they will do it without any penalty especially when airlines like American allows it with no extra charge. However, employee at Hotwire are hopeless and lack of basic knowledge about the rules.

Sometimes the hotel is not as described. It would be more helpful if everyone was pretty much on the same page. While the booking experience is good the place sometimes can be challenging as with our most recent experience. It was not as described. Almost reminded me of a place like a shelter.

I booked a hotel on Hotwire that was 4 stars rs. I show up at the hotel and I was told that they overbooked and that they made me a reservation at the Comfort Inn. Comfort Inn is 2 stars. When I called Hotwire they called the hotel that I originally booked and the hotel said that they did not say that to me and that I stayed at the hotel. Hotwire refused to give me a credit.

I used Hotwire.com to book a hotel. It is said to be 3-star hotel and guaranteed to be chains like Four Points and Crown Plaza. After I paid it is a Quality Inn. Since when Quality Inn become a 3 star hotel. In Google, it is one star.

I am from Canada and I made a booking for a trip to Barcelona. Initially I thought it turned out to be a good deal as the Hotwire rate was 50% off. I checked the rates in other places (still not 50% saving) but all looked still ok after the booking. Except when I looked at my Visa statement, it shows that the booking was in USD dollars adding 30% to it. Nowhere on the page when I booked it said US dollar and I don’t know why a Canadian residence is referred to the US page booking anyway. The price is now more than what I would have paid normally. When I called them, they say they can’t do anything about this and this is their policy as there is no cancellation on this.

In March, my boyfriend bought me a ticket to visit him in Fort McMurray, Canada. Before my trip to visit him, something came up and we needed to cancel the flight. Apparently your company doesn’t provide refunds, only credits. Whatever. We made that work and planned a trip around using this credit ($441). After spending an hour and a half on the phone with an agent, who originally told me I could use the credit to fly to Fort McMurray ONLY, she finally confirmed I was able to book a flight to Comox, BC, but I had to pay $150 to USE my credit.

I purchased Flight/Hotel/Car with this company and Canceled and rebooked it on a different date. For them to refund $800 from the original booking it took me and my husband being on hold for more than 10 hours and 3 weeks worth of phone calls. I would never ever recommend them to anyone or use their service ever again. I made sure every single of my family members and friends knows how horrid this company is. They will put you on hold for hours hoping you will hang up just to get on the phone and pretend that they don’t hear you and hang up anyways.

Extremely disappointed and infuriated regarding Hotwire services. Booked a hotel to stay in Nashville, TN April 20th after traveling 8 hours from S.C. I received the confirmation and receipt of payment. My wife and I get to the hotel where we had booked, only to be told they are sold out of rooms and that they have no availability. How is this even possible? Mind you, we had been driving for 8 hours and it was now 12:30am. We made a reservation in Nashville because neither myself or wife can see well driving at night and it would be a halfway point to come back to Chicago.

I booked a hotel in Las Vegas. I was never informed that for non smokers room I would have to pay an upgrade. I went with my family. My young kid had pneumonia twice and we couldn`t by any chance stay in a smokers room and that is what the hotel could offer me with the reservation that I had. I made the complaint to Hotwire but they didn`t reimburse me the upgrade that I had to pay. Finally I finished paying a more expensive rate that I would have paid in other sites or even in the website of the hotel.

I booked today a hotel in NYC for June 2ed. 2 rooms. They offered a hotel in the Times Square area, one out of 4 hotels. I booked, the price is 200$ a night and I got Yotel hotel. Then I found out through TripAdvisor that there is no door between the room and the toilet. I called them immodestly. At the beginning they said they would check with the hotel. After they did check and the hotel confirmed that information they said they can not do anything about it. Can not give me any other hotel on that category, on their choice, or cancel the reservation. So I'm paying more than 200$ per night for a room with a toilet inside the room. They would not send me this in writing either, but the case id no. is ** and the supervisor name is Diana agent id **.

Booked a extremely business trip with Hotwire for Chantilly Virginia, Extended Stay America. Hotwire showed Extended Stay as a 4.5 star hotel. After checking in, I walked into my room 203, a bad smell and very hot. I turned on AC, a loud screeching noise came out. Longer it stayed on, louder it got. I contacted the front desk and because I booked thru Hotwire, I had to change reservation thru Hotwire. I contacted customer service and Hotwire wanted to change my reservation for $94 a night.

I made a non-refundable, undisclosed Quebec City hotel reservation through Hotwire, believing it would be for a guaranteed 4-star property. I had done this type of booking before through Travelocity and was very pleased with the results. Out of curiosity, after I paid in full for a week's stay, I went to the hotel's website and checked out their retail prices. Wow. I saved a whole $7 a night off the $200+ regular room rate. Disappointing, but as the hotel turned out to be part of the Marriott rewards program, I thought my traveling companion's membership might get us a room upgrade and several other benefits. Wrong.

Hotwire has good deals but they suck. This is the second time I’ve had a bad experience. I won’t use Hotwire again! I booked a hotel. The hotel said I can’t stay there and I spent all my money on the room, they couldn’t move the location so I got stuck sleeping in the car. The customer service is horrible!!!! The lady just acted like she didn’t understand. I had to wait forever! Just horrible!

I booked a rental car with Hotwire.com (prepaid). I booked a luxury car to go on a road trip to San Diego. Hotwire picks the rental car company and they selected NU Rental Car. I have never heard of them, but once the transaction is complete, well you are stuck. I get to the rental car place and they tell me that I have to pay an additional $100.00 for unlimited miles. Hotwire.com advertised it as unlimited miles. I called Hotwire.com and waited on hold for over 30 minutes to find out that they weren't going to do anything for me.

I prepaid for an SUV through Hotwire for the Orlando airport. They took me to Ace Orlando which is 8 miles away from airport. After a 2 hour wait in line, they told me they didn't have a car for me even though I prepaid a month before. They then closed the shop and left my family (4 kids and a grandmother of 77 years old) outside the store with no way to get back. I took an Uber which took a while to come and then went back to airport and paid 4 x as much as my reservation (note that the Hotwire price was only slightly better than others when I reserved). They also didn't refund my money until I called and went thru 4 people to get my refund. It sure seems like a scam. Please note that this is the first review I have ever written on anyone as I normally don't have the time but wanted to share.

Booked a mid-size car through Hotwire at ACE in Tampa Airport. Received a compact Nissan Versa. Counter at Tampa Airport was ridiculously busy and I was told there was no other vehicle. When I returned from vacation, I contacted Hotwire and was told that they do no cash back refunds, regardless of what happened. Later that day, I received an email confirming my booking of a hotel in Irvine, TX - which I did not book! The confirmation showed my email address and phone number, but someone else's name and credit card information. I called Hotwire customer service and was told "it's a booking that can't be canceled". So someone either used my information or the agent from earlier in the day mixed my information up with someone else's. Obviously should not keep an account with them, check out as a guest if you use them at all or your credit card information will be vulnerable. I will not use Hotwire again.

Always rent cars in-terminal. Started to book deal of the day and was sidetracked. Went back 30 minutes later and taxes had increased from $157 to $217. Deal of the day was advertised as "in-terminal" which is what we always select. Long story short, deal was not in terminal and a distance away from the airport; had that experience before and it took 90 minutes to navigate the process and get the car. Called within minutes of the booking and customer service was less than helpful. Even offered to pay more for another car in terminal and was declined by the supervisor. We've used Hotwire for years, but never again.

I booked a hotel and the final price came back $15 higher than it stated right before I booked the hotel. Hotwire refuses to give me a refund for the $15 I was over charged even though I can prove that I was charged the wrong price. They are thieves! Do not trust them!

Yesterday I arrived at Tampa airport quite late due to a 2-hour delay caused by mechanical issues on the plane. When I went to "Ace" car rental at 11:30 pm to get my reserved car I was surprised to find the counter empty and closed. I immediately found a number and called "Ace" but they would not make any arrangements to satisfy me.

They stated several things about the hotel I booked that were not correct and then basically said "oh well, you used it anyways so too bad.." Not much choice being 1000 miles away from home during spring vacation. I didn't even ask for a full refund, just half for the mis-information. I have my itinerary and I also save a screenshot of their advertising being incorrect and they refuse to make it right. They used to be a great company. Not sure what happened. I will never use them again. Ever!

Hot rate 3.5 star. "Member pricing". What a scam. I booked a 3.5 star and was guaranteed 1 of the 4. Well I sure did get the $61 hotel and not 1 of the higher priced places (as much as $143.00 a night ). Who regulates this. Is there 1 higher priced room for every thousand rooms sold? How can you check? Every time I have booked with Hotwire I get the cheapest room of the 4. Has anybody ever lucked out or is this just 1 big scam? The room I got was 75 cent less than if I booked it direct with the hotel. At least I would have earned points booking it direct and no penalties if I canceled. Shame on me for trying Hotwire again. I have learned my lesson. There customer service is terrible. I think someone who has the time and the means should call them out legally to find out if this is a scam.

I have been a Hotwire customer for years, and have made many reservations through you that I have never disputed. Unfortunately, I will no longer book through them. I just booked a "Hot Rate" hotel through Hotwire. So I expected to get a sizeable discount for the gamble I am taking and because it says on your website that the reason the hotels don't want their names known so that their discounts are not immediately known.

I was very unhappy with the Hotwire service on 4/7/19 and feel the need to share. I have used Hotwire for the last few years for work and have never had an issue up until now. I rented a car through the Hotwire service with Advantage. First off, the Advantage address was not on the reservation. The only address shown was LaGuardia Airport which is incorrect information. Once I finally got to my destination, after I received assistance at the airport, there was no car available for me! How can this happen? This is completely unacceptable.

Recently my family and I were displaced due to a tornado. I booked a room on Hotwire, my family and I travel to the hotel only to be told that the hotel does not have any rooms available, and that I should contact Hotwire. I contacted Hotwire and spoke with one of the rudest customer service reps that I have ever dealt with in my life. She would not allow me to use the money that I paid for my original booking towards another hotel. She told me that Hotwire has a no cancellation policy, but if I’m not mistaken technically this cancellation was totally Hotwire’s fault for selling rooms to a hotel that did not have any vacancies.

I booked a Chevy Tahoe Full Size 7 pass and 3 bags of luggage. Got to Ace rental cars and they gave me a Nissan Pathfinder. Good luck getting 3 bags and 7 people in it! Ace had Nissan Armada which is comparable but they refused to give me one. I showed them my reservation with the picture and description I what I booked but they refused to make the change. I called Hotwire, explained everything and once again they refused to do anything about it. Classic bait and switch as well as false advertising! Hotwire blamed Ace Rent a Car and Ace Rent a Car blamed Hotwire. Not worth the hassle!

Do not rent from them.. I was told a would get a Tahoe as I need for 7 people.. When I got to the rental place, they don't even have Tahoes and the Durango is not the same size.. Hotwire does not check with companies for inventory.. We can get 7 small people in but hardly any luggage.. No help from hotwire.. My son had same problem.. Is a bait and switch RIP off.

I booked a hotel with Hotwire the hotel description has has said 3.5 stars. Well after booking and getting my hotel choice I was so mad!! I got at best case a hotel that was clearly a 2-2.5 star hotel!!! When I called Hotwire to complain and request my money back because their disclosure was fraud period. I argued for at min an hour. I asked for a manager and funny thing same lady came on phone after 18 min and pretended she was the manager. I asked for her manager's info to write a complaint. She said she was the highest level, hahahaha really? Of the entire Hotwire system... omg. I was exhausted by that time...Gave up!! I WILL NEVER USE Hotwire AGAIN BECAUSE THEY MISREPRESENTED THE HOTEL STAR RATING AND DIDN'T BACK UP THEIR MISTAKE.