Hotwire Reviews

I booked my hotel and had a confirmation for a hotel near the Phoenix airport with an airport shuttle, with the airport shuttle being the most important feature of the hotel to me, because my car rental did not start till the following morning. I later received a call from Hotwire stating that my hotel was overbooked and that my reservation was cancelled. I was then presented with two options. The first was that I could get a refund, or my second option was that I could have Hotwire book a new hotel for me.

I booked a room for three adults and was given a room with one king size bed only. I talked to the hotel front desk person and stated that will try to accommodate the next day. The next day came and all they said was "You have to take it with HOTWIRE, they booked for you this room." They didn't even offer me a rolling bed or sofa, they just said "We're booked, no double rooms available." My friends and I did not have any other choice but one of us sleep on the floor. I called HOTWIRE the next business day and all they said "We'll give 10% discount for the inconvenience." I paid $100.00 per night! And instead having a relaxed weekend, I had a back pain weekend!!

I have used Hotwire successfully before, but I won't try to fool with them anymore. I attempted to book a hotel for my mother. After selecting finish and pay the site returned an error that I had just missed that deal and that I would need to do a new search. None of the remaining deals were as good, so I asked to be alerted when new deals showed up. I received no alerts, but decided to check the site again anyway, and there is the same hotel I tried to get before, but one dollar cheaper. So I check my bank balance to make sure that I don't try to spend more than I have, and I see a hold for the amount of the previously cancelled transaction!

I live in Canada and booked flights & hotel through Hotwire.com. Horrific experience!!! Like many previous complaints, we fell for the currency trick they put on website. Started with Canadian currency ended with US currency through their web system. Got hosed 20% + more than we were expecting. Talked with 10 different agents there over 10 hours. Still could not get full refund. Did not get any service just wasted time and raised my blood pressure. The real problem is they all recognize the issues but in full denial that their website is misleading customers purposefully. Nobody was helpful. None of of ten. Customers deserve better explanation and services than that. Never ever ever go with them. Do not be another victim of their bad business practice like I did.

I booked a rental car on Hotwire.com and my travel plans had to change by arriving one day later and Hotwire would not change my rental car reservation. I will never use Hotwire again and recommend nobody else use them. Poor professionalism and not accommodating to necessary changes to travel plans.

I can go ahead with this long dragged-out message about Hotwire.com and how they rip people off. And they certainly do with their promise to reimburse you if you can't make your trip but heed the warning. Hotwire is a bunch of liars! Such bad English. They sound like they're eating with their mouth full and talking to you. I feel like an alien in America! They want your money and they want it bad. And they'll do nothing short of stealing it from you! Nothing much left to say other than time to flush that ** down the toilet! Personal message to Hotwire if you think I'm going to pay for you to go on a vacation and **, and party on my dime your nuts!

I booked a hotel thru Hotwire and I even confirmed it several times thru Hotwire prior to arrival, only to find out that Maingate Lakeside Resort has not received my reservation. It took 3 hours (I was on hold for a total of 1 hour and 30 mins.) for Hotwire to fix it and I missed the shuttle bus plus I was charged for long distance call just to call Hotwire. What's the point of reserving and confirming it few days prior to arrival, and what's the point of reserving it thru Hotwire if in the end you will have to book it yourself on the day you show up in your hotel. I called Hotwire and they don't even care.

I recently reserved a car for an upcoming trip to Denver. I had to cancel the trip. When I tried to cancel the reservation I was told that I can't get refunded. I read the information prior to reserving the car and it stated that I could reserve and would not be billed until used and cancellation was fine. I called Hotwire.com and was told NO REFUND. I will never use this company again.

Horrible customer service! I made an online reservation for a rental car but received an error message that the billing address did not match the credit card. However, when I checked my bank account, there was a authorization for the full amount of the rental car charge. I spoke with 4 different customer service reps who all told me the same thing... I entered erroneous information and so the reservation did not go through. So why is there an authorization for Hotwire on my bank account if erroneous information was entered? I was told to contact the bank. My bank said there is no way that a transaction would be authorized if the information did not match. I am still on hold waiting on a supervisor after an hour trying to resolve this. Very disappointing.

DO NOT BOOK WITH THIS 3RD PARTY COMPANY!!! I booked a hotel through this company because I saw a 3* hotel advertised for $52. I get all the way through the process to be told at the end that my billing address did not match my credit card. So I said, "Ok, I will enter it again." Same thing happened! So I doubled checked everything and hit continue one more time just to get the same error message! So I decided to use another third party company to my hotel stay just to find out that now I had insufficient funds in my account to book the hotel! So I looked at my bank account and saw that Hotwire had taken 3 separate charges for over $300 each which left my bank account with only $46 in it! So I jumped on the phone with Hotwire and told them my dilemma only to be told that there wasn't anything they could do that they didn't receive any funds from my bank!

Hotwire is a nightmare. Please stay away from Hotwire, don't waste your time and money. I believe they trained to steal people's money. I spent 3 hours over the phone!!! to cancel the hotel reservation because I need to make reservation for hotel and flight together (bundle). Guess what happened to me? After 3 hours they forced me to make another reservation, otherwise, they will not refund my money.

Booked hotel on Hotwire.com and the hotels they have as vacancies are actually full. But when you book the rooms, they charge your card then tell you that there are no rooms available. Then when you try to get the charges reversed it's impossible! It's a terrible experience!

They have these rooms for sale and then offer a upcharge to be able to cancel them if need. So you feel comfortable to purchase the room knowing if need be you can cancel. No such thing. You need to dead or dying. I have never worked with these people and will not again. I usually use Hotels.com and they clearly state their cancellation policy and don't sell you some plan that you thinks is the same as what Hotel.com does. When I wanted to cancel my room Hotwire's insurance company, which I am sure they get a cut from, askes you for about 10 documents, many are private information. Don't use Hotwire. Their great deals are not great at all.

I used Hotwire for a last minute hotel room. We had been traveling all night and morning. We just wanted a clean place to grab a few hours sleep and a shower before continuing on to our destination. We booked the room not knowing which hotel it would be until after we paid. NEVER AGAIN!!! The room was disgusting! Feces all over the inside rim and underside seat of toilet. It looked like it had not been cleaned in months. We immediately called down to front desk. We wanted to leave, but my husband was so exhausted he just couldn't keep looking for another hotel, so we got moved to another room. A "suite". Ok - 1/4 roll of toilet paper, 3 pieces of Kleenex left in box, hair in shower, mold, filthy under sink and corners of bathroom crusted with dirt and hair.

I recently booked a hotel using Hotwire. This was an experience from hell!!! I will admit that I used them in the past and didn't have this issue. I booked my hotel and after it was booked I was told this was a run down hotel and all types of people stayed there. I am a woman so because I wanted to find out for myself. I stopped by the hotel a few days prior to my check in date and this was the worst experience I've ever had with a hotel. I pull up and I seen a lot of construction workers outside drinking. It was daylight so I decided to go in and check out the room for myself. I asked the clerk if she had a room she could just let me look in. She hesitated but I requested that I see a room. She showed me a room that smelled like 5 years of cigarette smoke. The clerk then says "your room is smoke free so it won't smell." The smell was the least of my concerns as I would soon find out.

I was allocated a 1.5 star hotel even after specifically choosing to book a 3+ star hotel. That's not the worst part. After calling customer service to address this, they asked me to provide a screenshot of when I was making the booking. Why would someone take a screenshot when booking? Does this mean that everyone should expect an error before booking and take one? Shouldn't we trust the system? Customer service at its worst!

I had a reservation for a 4 star hotel in the Middle east for 5 people. When I got there It was barely 2 star hotel and they did not give me enough beds for my family. I was very unsatisfied and when I reached back in the US I called Hotwire and complained and asked for a refund. Even though they had proof of the entire sequence of events due to the ruckus I made at that hotel, they refused to refund me and were extremely unprofessional. They do not want or care for repeat business and their procedures are all unrealistic and designed to make the consumer lose more money. I wish I had spent my time reading reviews before I booked with Hotwire. Never again!

I travel a lot, but had never used Hotwire.com, and I will never use them again that's for sure. I booked a room for 2 couples for Halifax for June 16th, 2017. I tried to cancel it or get it transferred to the couple we were traveling with. April 9th, 2017, tons of time for the hotel to re-book the room, and was told Hotwire.com has a no cancellation, no transfer, no refund policy!!! Excuse me. I have used Booking.com before. They don't even charge you until you show up at the hotel, and cancellations are not an issue, my goodness. Not an issue with Airbnb, not an issue with airlines, on and on.

We had a family vacation planned to Curacao for Memorial Day Weekend but thanks to Hotwire and Insel Air we no longer have that vacation. Insel Air decided to stop flights from Curacao to Miami. Best part is, Insel Air cannot refund our vacation for another 8 weeks. Oh wait, that would be the same time we planned to go on vacation. I guess our whole family will be vacationing from home that weekend since we can't get a refund sooner. We also purchased Travel Insurance from Hotwire but you can't get a refund on that because you only have 10 days to get a refund from time of purchase. We didn't cancel our vacation-you did!!! So we would like our money back. We waited over an hour and a half with customer service only for them to tell me all of this.

We were forced to accept Hotwire as our internet provider in our community. Horrible experience with the installation and subsequent phone calls to fix all of the problems. First the installers did not hook up the phone correctly to work with the alarm system. Took 5 days to remedy this. They left exposed wires all over the lawn and the lawn people cut them on a Sunday so we had no service. Took 17 calls to get someone out here to splice the wires together. More than two weeks later the cables are still all over our lawn and our neighbor's lawn.

I booked a vacation package to Puerto Villarta, the flight was fine but the hotel (Hotel Iguana De Oro) which is owned by The Encino Hotel. Our hotel was under construction, the roof over the room next to ours and the one across from it was having the roof removed and the wood beams replaced by steel beams. The area where the steel beams were being grinded and prepped was being done above us on the pool deck (the stairs to this area were to the right of the door to our room).

I decided at the last minute to take a trip in Vegas. I originally booked the hotel only but within a couple of hours decided to book the package. I ended up adding a day within minutes and was told that I had to cancel and start over. I did. I haven't gotten my refund yet from the second go around and because I used PayPal the first go around that money was refunded to me within days. I do not have a lot of money but now Hotwire has $846.89 of my money and I've been told twice that the refund was not done correctly by their co-worker. Each time I'm on the phone with them for 45 minutes or more. WHERE IS MY MONEY!!! I guess it's true when people say what looks good is not always good. So MAD!!! I asked to speak with a manager I never got one. I've received several cancel emails with no refund amount. Never again will I use them. I'll just pay the hotel and the airlines directly for a peace of mind.

DO NOT ATTEMPT TO CANCEL YOUR TRIP ONCE PAID FOR. Hotwire does not offer refunds, however they give Flight Voucher that is VERY specific in how to use it. My husband and I attempted to use our flight voucher once we found new flights, and followed the instructions in an email, but once we contacted customer service, we were told that the emailed instructions were incorrect. The instructions state that at least ONE leg of our flight had to be with Alaska Airlines, and we had to book before September 1st, and to redeem our voucher, we had to call Hotwire Customer Service. Once speaking to the Customer Service rep, she tells us that both legs of the flight need to be with Alaska, not at all what the email/voucher instructions state. At this point we had already picked the flights we needed to take and one of them was NOT on Alaska.

I am very disappointed with Hotwire. I had a reservation for a car rental. Somehow it got booked to the wrong airport. All they had to do was switch the reservation to the right airport. They would not do that. They were not offer me a refund or a credit so I am out on $131. As far as I'm concerned Hotwire is really crappy service. I would not recommend them to anybody. I'm going to let my family know that and friends. Their customer service is a joke. You cannot understand what they are saying or what they're trying to do. It was very simple. All they had to do was just switch the reservation numbers from one airport to the other but they couldn't figure that one out. As far as I'm concerned, they get a zero for customer service. Zero. I will not recommend them to anybody. They are just crappy.

ALERT!!! Travel insurance is a joke. When you try to change your dates no one seems to know what to do so they keep giving you another person to call. After being on the phone for almost 2 hours and this was the third time. They cancelled my reservations even after I said not to, wanted to charge my cc more money but couldn't give me the act amount. They are SHADY. Stay away from them everyone. You are not saving any more money than if you would of used another resource. I should of realized this when I booked a hotel with them last month and they cancelled it when I got there. I had to rebook. So please people, stay away from them.

I booked a hotel at the Econolodge. There was no lights in the room. I informed the man at the desk, he told me that he forgot to tell me that he forgot to tell me. He then proceeded to tell me that they are currently renovating. He also then told me that the other customers don't mind the rooms having lights and if I want a room with lights I would have to pay $10 extra. I then called Hotwire to inform them. They told me that lights are not included in the rooms. I then informed the representative that it is unsafe because the wires are hanging out the walls. I still received the same outcome.

Hotwire was advertising 50% off of a 3 star hotel in downtown Nashville, for a "deal" of $144 per night. I went through the process expecting to see a decent place that normally would be charging $300 per night... What I got was a run down dive on the far end of the downtown area whose normal rate is $156 per night, so my savings turned out to be $12 per night.

We booked our trip to Amsterdam a few weeks ago in a Holiday Inn right across the river from city central. We received a confirmation email from Hotwire for our hotel and it was almost an hour away from the original hotel chosen. I called customer service only to be told that "because it was a "hot deal" the map you are looking at is not a representation of the hotel you are choosing, instead the green shaded area is" and we were placed in a "bid". The issue with that is we picked a hotel, we paid for what we thought was going to be our hotel and they choose it randomly? I WAS LIVID. I was refused help by customer care and was told that I agreed to this upon booking but nowhere did it ever state this, there were two of us sitting there booking this trip, neither one of us saw this information pop up to inform us of how this actually worked.

Reserved a two days hotel room on March 17 to 19 of 2017, reservation was on March 9th of 2017. Reservation guaranteed so said Hotwire. Got to the hotel Holiday Inn OS 5711 West Irlo Bronson, Kissimmee, FL 34746. The desk ladies rudely answer "No reservation for you. Call Hotwire." Three hours later was sent to a Dump across the street called Seralogo, only after of three later we got a room acceptable the that gave was still all mess up and smelling terrible. Finally third room we got something that we could sleep in. On the phone again with Hotwire, after with my money that I paid for a hotel and got instead a dump, I tried to get a partial refund to no avail. Seems like that we're being coach by someone else to not give in to my appeal.

On February 10th 2017, I called Hotwire to book a room in Venice. I let the agent know that my country of residence was Canada. She said that the price was $353.00 per night. She never mentioned that it was a US price. A different amount had been charged to my credit card. It comes to a total of $514.00 per night. Now they say that it is my fault, because I was supposed to know. I called many times but there is nothing to do with them, then I have to pay $800.00 extra, which is a considerable difference.

I booked a hotel with Hotwire "GUARANTEED" to sleep the number of people (2 adults and 2 children) in the room that I thought I was getting 2 beds! I called the hotel and NO. Hotwire booked us into a room with a King bed handicap room!! The hotel does not have any availability for 2 beds! NOW I have to pack sleeping bags and air mattresses so my kids can sleep on the GROUND, GROSS!! HOTWIRE WILL NOT RESPOND TO YOUR EMAILS AT ALL!!

I was thinking that Hotwire is best place to go for Hotel Bookings. However my recent experience led me to believe in other way. I did a last minute booking (Hot Deals) for 2 rooms in Vegas through Hotwire. However, after check-in I realized that our other guest did not turn up. So I called the Hotel Management to see if 1 room could be cancelled and they agreed with an assurance of money refund. I gave the key back to them. I realized that I would not get my money back after talking to Hotwire through series of emails. I paid little attention towards the cancellation policy before booking it as I was sure about the trip. After this incident I understood that Hotwire and Hotels are not in sync about the cancellation policy.

They advertised a 3.5 star hotel in Scottsdale at a great price. After reviewing the various franchises listed on their star rating description page, I decided to book. They then booked me into a Holiday Inn that is listed on their own site as a 3 star hotel, not a 3.5. When I complained and noted that some hotels are listed on multiple levels of the star descriptions, but not Holiday Inn, they said that Expedia rated it a 3.5? Expedia? Expedia had nothing to do with my booking... I booked on Hotwire! So, they list false information on their Hotwire website and then don't stand behind it and make excuses such as "the site needs to be updated".

Don't book with Hotwire. They are not clear and upfront with you while you are making reservations and as soon as you click accept you are charged and no refunds. I booked a car at Orlando airport only to find out the rental place was off site and you would need a shuttle (although the choices of rental places that came up as possibilities are all at airport)! Furious I rented from a different place at the airport and was still charged the full rate from Hotwire!! I have made reservations from other sites and after found a better deal so I cancelled without any problems. But not Hotwire the minute you make a reservation they charge your card.

Don't use Hotwire - you'll regret it! I made the mistake of coming across the hotwire site to rent a car. Nowhere on the site did I see it advertised that their hot rate cars are final sale no if's and's or butts. I was told when I called customer support that I had agreed to it in the terms of reference. Had hotwire been a more upfront company, they would have had that disclaimer as big and bold as their advertising for their rate cars. My travel date is over a month away. Why don't I have the option to cancel when other car rental companies allow it... no questions asked. Is there not a consumer safeguard that allows me to cancel within a certain time period?

These guys don't have their own service. The reason why they can offer a few bucks cheaper than other sites is because they compile all the listings and give you a price. I recently booked a one night stay at Best Western but something came up. I couldn't go. I couldn't cancel through Hotwire. I called the hotel directly and the reservation was through Expedia, not Hotwire. Do not use them ever again. You'll lose your money.

I was trying to book a hotel for the evening in the Detroit area due to power outages and when I tried to book through Hotwire the system kept saying that my request could not be processed. So I booked my room through Expedia only to find out that Hotwire charged me for a room the next day when I checked my account, and I never received any confirmation of anything. They just charged me $90 and I did not even use their services because the system wouldn't accept my request.

Rented car from Dollar via Hotwire. When I went to pick up car at Dollar was told they had none and had no idea when they would get one. Could not send me to another Dollar location since they did not have these arrangements. RUINED MY HOLIDAY as I was left without a car! Both Hotwire and Dollar were totally unhelpful and there was no way they could be of help!

Hotwire's site is deceptively misleading. I booked a car rental for a specified amount. When I received the confirmation, the name read "David David", instead of my first and last name. I would never fill a form out like that and asked them to change the confirmation to my real name, the name that is listed on my Hotwire account that I signed into the site with.

I booked a flight to leave the same, exact night for a funeral and their internet system had two (2) glitches. My flight confirmation was incorrect and they kept telling me to cancel it so I can rebook it. But if I did that would only mean I would have to pay more for the flight I have already purchase. I've called at 6:28 pm today (3/7/2017) and I am currently still on hold (it's 8:55 pm). My flight leaves tonight out of the country, NYC to Ecuador (1:10 am), and Customer Service has no sense of urgency. They have just been transferring my calls to every single department and when I ask for their first and last name to keep a log they refuse to provide me with any information forth (currently 9:05 pm... still on hold).

HORRIBLE, HORRIBLE, HORRIBLE company!!! I booked an international trip with a great price, received a confirmation email, my credit card online showed a "pending" charge, called the airline the following day to confirm and was told all looks good and they were able to assign seats for us. A few days later I received an email confirming my cancellation as if I canceled. I've been on the phone with them for hours, spoke with so many supervisors, and it seems like no one understands anything except for the script they have in front of them. Apparently the airline didn't honor that price and so they canceled our flight! There is nothing they can do except constantly offer me to go ahead and book it again. If a company gives a quote, shouldn't they honor it?? HORRIBLE HORRIBLE company!! I never really write bad reviews but I am beyond mad and frustrated at this right now.

This company doesn't deserve even one star. Suck!! I booked a rental car via Hotwire for one week at San Francisco Airport. It was more two hundred dollars. My plan was changed and I wanted to cancel the reservation, but they refused to give refund and amazingly I couldn't even change to rent other day or even give me any credits. So the robot Indian customer service recommended me to keep the booking the same way, nothing the company can do for me!! Does it make sense to do business this way? I pray for them to get out of the business very soon.

Wanted to book directly with the hotel, but Hotwire's website took the reservation instead. Never knew I wasn't booking directly with the hotel. Billed me for the entire amount ($580) immediately. Had a family emergency and needed to cancel, but tough luck on my part. No refunds since I didn't book directly with the hotel, even though the website led me to believe I was on the hotel's website. Extremely deceptive. Hope a lawyer is reading this so they can start a class action lawsuit against Hotwire.

I have booked a car rental through Hotwire for a weekend (Feb 4-Feb 5) from Newark International airport. They have selected Advantage as the car provider who should be renting out my car. I have booked similar rentals from Hotwire multiple times in the past with car rental including insurance from Hotwire and never faced this issue. The exact issue is that when I went to the Advantage car rental, they did not accept the Hotwire insurance and they told that I need to have insurance coverage on my insurance policy, for the rental car because I live within 65 miles from where I am renting the car. When I told that I have taken car rental in past from same airport without such an issue, and the lady told that this is a new rule and refused to give any alternatives telling that I could go to a competitor but she cannot do anything about it, and refused providing the service or alternatives.

I used Hotwire.com to a book a car rental with Thrifty. When I arrived at Thrifty I gave the associate a copy of the reservation and was told "there were no cars available for people that booked online today." My car reservation was not honored and no further assistance was offered by the associate.

I got an email deal from Hotwire for a car rental which says $15 per day. I immediately left all I was doing to make the booking because I had searched for that same date previously on their website but the price was $20 per day so I didn't book it. When I clicked on "book now", the price increased to $20. I was so angry that I was deceived so I called their unfriendly customer service and all the lady and supervisor could tell me is that their price changes. But I told them it was less than 5 minutes that I received the email deal that I immediately clicked on it to book. I even sent them the screenshot of what I meant but they made me look and sound stupid and no one got back to me. Please use other companies for your bookings. They are even a lot more cheaper and reliable. I had to book for the car rental elsewhere where what I see is what I will pay for. My rating is actually "0".

I have called Hotwire 5 times today for passenger name correction (on the ticket issued) and every agent I talked to promised me that they would call me back with issue resolved in 2 hours and none (not even a single person) gave me a call nor showed courtesy to provide me the status. I don't think they value their customers at all. Big NO. Hotwire put me on hold while they are talking to the airlines all the 5 times I called them and guess what. The answer was (every time)... "WE WILL CALL YOU IN 3 HRS and we apologize for the inconvenience." And I never got a call back and my in-laws have less than 10 hours to catch a flight.

Used Hotwire to do a 2 day stay on a hotel. 24 hr before I called hotel to make sure everything ok with the reservation. The attendant at hotel indicated she had no smoking rooms available; she then indicated that I needed to call hot wire. Called hot wire spoke with Valentine who told me I need to call when I arrive at the hotel the next day and then he would make arrangements for it. Arrived at hotel call and tried to explained the situation to a lady at hot wire who barely spoke English. I ask to speak to a manager but was told no one would speak to me. After a while she just hung up on me. Hotwire internet deals are fraudulent. Searching for a deal they tell you are getting a great deal and will not give you any details until they have your money. After they get your money on a supposed deal. They screw You over. Not worth it for the money I paid.

Never ever!!! Hotwire site sucks!! So my family and I book a hotel through hotwire, pay our money with a confirmation number. After a long day me, my wife, and three kids get to the hotel for them to tell us all the rooms are full. Not only that they are the rooms full. But we cannot get our refund back until days later. My wife calls hotwire to see what they can do, with our three underaged kids in the car also? Which was nothing! But give her $25 on her next booking. So thank you hotwire. After the long convo of my money is booked into this hotel and it's after 12 am we can't get a hotel until 3 pm the next afternoon!!! My kids have to sleep in the car until then. Nothing you can do right???

I paid to rent a car on November 8 2016 to go to a medical appointment. My doctor's office called me less than 5 minutes after I made the reservation to reschedule my appointment for the next day. I called Hotwire who informed me that they cannot change my reservation but I can make another reservation. Then Hotwire representative told me if I were to send in a doctor's note explaining what happen I can receive a refund. I have called them several times just to hear I will receive my refund to send document again which I did at least 5 times. 1st they denied receiving email, yet one of the representatives mentioned the attached note info. 12/18/16 @ 1:50pm was the last date that I called Hotwire. I asked to speak to a supervisor after being told they don't have document. I spoke to Shara @ 2:07pm, Email Support team: support@hotwire.com, Case id # **. To date I have not received my refund nor any correspondence from Hotwire.

Hotwire initially seems like they will give you a good deal but they fail to list the extra fees/hidden fees that you'll incur (like a parking fee and/or resort fee). They claim their prices are low but when you factor in these other fees, you're taken aback because you don't expect it. It's a bait and switch scheme. This is a dishonest business practice. How do we get legislation to outlaw this despicable practice? We need more transparency when it comes to fees. We cannot make an informed choice when we are malignantly deceived by these companies. Shame on you Hotwire! If you're a person who wants more transparency when it comes to your bill then boycott Hotwire and all hotels that charge parking and resort fees on top of their "room rate." They should just include everything in the total final "room rate" price. It's not that hard Hotwire and like hotel schemers! A 1st grader can add those numbers up.

I clicked to book a hotel on sale regular $203CAD/night on for $65CAD/night. When I booked to pay I was charged $75.61CAD/night + taxes and fees for a hotel that is listed for $78CAD a night on its website. I phoned Hotwire and the operator told me I must have had multiple tabs open and it charged more. I did not and told him that's false advertising. I was charged $70 + taxes more for a week than advertised for a hotel that's not $203 a night.

Car rental misleading by Hotwire. I tried to use Hotwire to book a car at Logan airport in this month. I put information on their website searching page, I thought I have found a good deal so I gave my credit card information. Through this process the website only showed the dates I would pick up and drop off but not time. When I got my itinerary, I read it thoroughly. That gave me wrong time on pick up and drop off.

I helped my son book a car rental reservation in Texas on December 21st coming back to Illinois. The agreement stated unlimited mileage in their ad, but when he went to pick the vehicle up, the car rental agency said, "Hey do you know this is only limited miles in the state of Texas?" He said, "No I didn't or I never would have booked with Hotwire." He did not pick up the rental car that day. We called right away to get refund, but they would not refund the money stating all sales are final. They will not give you a manager when you call customer service and you could not understand customer service speak because of heavy accent. They were extremely rude and unhelpful.

First of all, I should clarify that I booked a hotel room with Expedia, not Hotwire. However, on my credit card, I was billed by Hotwire, which it turns out is a subsidiary of Expedia. I was charged the full price of the hotel by both the hotel itself and Hotwire. The phone representatives of Hotwire won't help, and every time I email them, I get a different customer service representative. I've sent a copy of the hotel receipt, my credit card statements, everything, but no refund. They just ask for more information, or information I've already sent, "in order to process my claim." I have come to terms with the fact that I will never get the money back. My advice is not to use Expedia or Hotwire!

Woke up this morning and saw my account had two extra full room charges on it. Yesterday I tried to book online with Hotwire and was told my reservation would not work and to try again. I did not agree to any room reservations and my card was charged twice. So I called Hotwire and was told this was just a hold on my card which will be released within a week. I understand travel companies will do this but my problem was with the hold the transaction on the website never went through.

I reserved a hotel for a 2 night stay in Los Angeles for next month on Hotwire.com. I never received a confirmation although I received an email from PayPal regarding funds in hold for my reservation with Hotwire? I called Hotwire today. The agent told me they didn't have a reservation and it was canceled because the hotel oversold? They claimed I needed to get my money released from PayPal. I contacted PayPal and the agent told me Hotwire needs to release the funds.

Hotwire Supervisor treatment - I called Hotwire regarding a complaint against the Sheraton hotel by Atlanta hotel because they refuse to replenish the water in the room. However nothing was done by the agent who talked to me where she said the hotel doesn't replenish and they didn't give me the board of rules of the hotel to see that this is not included because I know that water should be replenished and to make sure I asked for the board that states what services are given and if water replenishing was included. I asked the front desk and they said they don't have one. What I know that all hotels need to have this. Also I called the front desk of the Sheraton hotel regarding toothpaste where I needed. They said it is late and that I have to go down and pick. Well there has to be rules written so we know what are the rules.

HOTWIRE SUCKS! Consumers Beware! Use Trivago or Priceline. I am a long time customer of Hotwire - and I am done - I will NEVER book through Hotwire again! I will spread to all on my social media account including Yelp and other sites as such, what horrible customer service Hotwire gives to their customers - also having the rudest people working for them, especially the rude supervisor I spoke to.

I booked a Hertz car rental through Hotwire. I filled out the necessary information on your their site and I inputted the return to be made at 10 am and their program defaulted to 3 am. When I called Hotwire I was told that once a reservation made you could not change it. I was then told I had to call Hertz and I was given the number. I called Hertz and they told me they could not change the reservation that only Hotwire can change the reservation. I again called Hotwire back and was told the same thing. I explained that I had called Hertz and they told me that Hotwire had to make the changes.

I made a reservation, but first call a specialist to help me. I wanted to be sure that everything was fine, I asked if the hotel had a pool and she told me that when I book the hotel I did not have a pool, I called customer service to explain What happened and did not want to help me, I asked them if you could change my hotel or give me back the money and they said no, I ask the authorities to investigate this company as they are committing consumer fraud. We are not asking for money if they do not change us to another Hotel, since the reservation is for February, I do not see why they cannot help us, they are stealing the money from the client.

My husband booked a hotel for 4 nights that Hotwire described as in central Madrid. It turned out to be 75 Euros taxi ride away from the city. The Rafael hotel manager promised if we switch to another Rafael hotel in downtown Madrid, they are going to waive the charge and we only had to pay the difference. We tried multiple times every day for 4 days to get hold of someone at Hotwire and Expedia, no one answered the phone and no one was helping us. We ended up being charged twice for the 4 nights by Hotwire and Rafael Hotel chain. We were out of pocket 370 Euros. Do yourself the favour of staying away from Hotwire as they only charge you and provides no service or value. I would not trust the hotel chains like Rafael either going forward, end of the day they just want the money, not taking care of their customers.

I purchased travel insurance for an airline reservation. The purpose of the trip was to be with a family member during surgery. The surgery date was postponed. I canceled the airline reservation (no problem) and then contacted the travel insurance company. The travel insurance company stated my situation did not meet the medical criteria. I will not be purchasing travel insurance via this company again. The lesson learned here is that in most situations (at least through this insurance company) will not be covered. Buyer beware!!!

I booked a hotwire deal for a hotel with breakfast. During the the booking it showed hotels like Best Western and Hampton inn. After booking, it gave me Extended Stay America and the worst one at that. The carpets were worse than at an airport and the bummer was the 'free' breakfast included consists only of granola bars and coffee!! When I called up the hotel they said breakfast is just coffee and granola bars. I reached back to hotwire for change or upgrade because, per me, it is unfair. When you say free breakfast, you cannot just put coffee and granola bars as free. I escalated to all levels possible but all sales are final so nothing changed. I ended up spending so much of time and money buying breakfast every day :(.

WORST company to do business with. I booked a hotel to Miami. The hotels they stated on their booking site is similar to Embassy Suite, Holiday Inn, Hilton Garden Inns, Four Points by Sheraton, or Wingate. While I don't expect these hotels to be available everywhere, I do expect a comparable hotel. So, when I booked with Hotwire I do expect to be in the range of these hotel ratings as advertised. After booking, the hotel I got was Days Inn. Days inn is not in the same group of hotels described above. After several attempts to cancel, they would not agree to refund. I talked to the manager, they still would not agree to refund or change my reservation. They said I had to check in at that hotel, then if I am not satisfy then there is a POSSIBILITY they may allow me to cancel. What kind of business are they running?

I booked an ocean front room in Ocean City. I clearly requested an Ocean front hotel room for my weekend vacation. I asked the agent to confirm this is an ocean front room before I pay. He clearly knows he had to hide the truth otherwise I wouldn't book the room. He even said "this is the last ocean front room. If you don't book it today, the price will be higher later. I confirm that it will be a ocean front room." The guy intended to hide the truth that the room will be randomly assigned and it will not be a guaranteed ocean front. I trusted what he told me and happily arrived at the hotel. The truth is I didn't get what I was expected. It was a street view hotel room for two nights. The way Hotwire are doing business is dishonest.

HOTWIRE APP car rental provided me a choice of insurance with Allianz rental insurance for $9 per day or total for a ONE day rental, instead they charge me 2 days insurance $18, counting one day from 10 pm, the time I pick up the car. I made a claim explaining that renting a car is not the same as buying travelers insurance and that they should be more transparent with their Application, I sent them a copy of the screenshot I took for $9 per/day total Allianz and Hotwire but they have refused to reimburse my $9 USD. I believe this is bad business practice to the consumer and they're getting away with this scam. I am still demanding my money back and a change of this practice or I will spread my concerns, even forward to the public on public media or even a lawsuit. It's the principle.

My trip was cut short and I returned the car rented through Hotwire. I was told by the company that the cost of the rental and insurance would not be altered by Hotwire. Total scam. Nowhere in the fine print. And salt in the wound is that their advertised costs in CND funds are billed to your account in US dollars. Never use Hotwire. TOTAL RIPOFF.

I travel extensively and now find it more economically beneficial after joining AAA and just booking the AAA rate. When I do check Hotwire, their "service fees and taxes" are about a 27% addition over the quoted price. I look at my AAA rating, and it has about a 13% effective tax rate. So, Hotwire would save me a grand total of (drumroll, please): $13. $13 to surrender all control over which hotel I'm booking, what kind of room I'm going to get (to include a possible SMOKING room - GROSS!). Ever since Hotwire was acquired by Expedia, the "good deals" on Hotwire have completely disappeared. So, unless you're getting about a 50% nightly discount (rare, if ever), subjecting yourself to Hotwire's hotel roulette game just is NOT worth the meager savings.

I recently attempted to book a hotel room reservation for Cooperstown, NY, for the weekend of July 30, 2017. I clearly indicated on the first two pages of the website Cooperstown, NY as the destination. On the third page several offers were shown. Not to my knowledge (it was not clear to me), Hotwire re-routed me to selections in Mississippi. I selected one and booked (paid), thinking that I was being offered Cooperstown, NY, or nearby. When I discovered what had happened, I immediately contacted Hotwire customer service, but to no avail. I spoke to a supervisor (Mark, I.D. # **), who offered to refund the original price of $99 a night, but only if I accepted a new Cooperstown booking for a price of over $300 a night. When I explained that the error was not mine, but a systemic problem whereby I had been rerouted without my knowledge (deception), the supervisor refused to even consider my explanation.

I tried to rent a car in Naples, Florida in Dec. 2016. Hotwire advertises $11.99 a day online everywhere. When going to their website Hotwire states "whoops, this deal is no longer available!" Now the website gives a price double the $11.99 a day for their smallest car. How can they get away with this false advertising for months at a time and was this deal ever available?

I am writing this review to express my displeasure in my first experience with Hotwire. This website came highly recommended as a way to save on holiday travel and so I decided to give it a try. I am a member of the armed forces and travel quite frequently. I also volunteer my time to coach youth track. I planned to spends New Year's Eve in Atlanta however, there was a track meet in Birmingham, AL that I needed to coach on 12/30. Therefore, I could only stay 12/31 - 1/2 at a 3-star hotel due to travel constraints.

First! I'm only posting this because Hotwire would not accept my complaint on their feedback page. Upon arrival, we were told our room was upgraded to a newly renovated cottage. We weren't upset that the cottage was not newly renovated. But the old windows wouldn't shut or lock. 2 tries with maintenance to learn the lock fell out the window and there was nothing they could do. Traveling with lots of cash and passports we asked to be moved. They moved us back to the towers in a room that was freshly painted. The bellboy suggested we ask to move again because he would not sleep there. The next room's safe wasn't bolted down. I showed the housekeeping ladies who thought it was funny.

I booked a trip to Las Vegas using Hotwire.com. I needed to cancel the trip. I learn that they are not going to cancel my reservation to the hotel, because when I click the box I agree that my reservation is not refundable, $778.44. It is unacceptable, because when I went to the hotel web page it say that you can cancel. Please, make sure that you are aware that booking a hotel with Hotwire is not refundable.

I had to cancel my flight back in November due to personal/work reasons (non-medical emergency) so I couldn't get a refund. Instead, they gave me airline credit in full (Emirates). I was also told that my card would not be charged. It was too good to be true and I asked them THREE TIMES. The guy on the call assured me that it was their policy and I accepted that. A few days later, my credit card was charged in full. I immediately called them. I was on call for 4 hours (on hold for about 3:30 hours) and Hotwire tells me that they are sorry for the misinformation and that actually there is a 300 dollar rebooking fee. I was frustrated but I also took the blame as well.

I recently used Hotwire to book a one night hotel stay in Courtenay BC Canada. I live in Victoria BC Canada. When I searched the hotwire app for deals I got a list of prices all quoted in Canadian Dollars, with the symbol "CA $72/nt" for example. I selected one and finished the reservation. The hotel stay was just fine. That day I received the invoice that is attached below, which states the price of the hotel as $76/night plus tax with no indication of the currency. When I checked my credit card account online, I noticed that Hotwire has charged me $72 + tax in US dollars. Amounting to $126 Canadian dollars.

I booked for 2 nights for me and my daughter. We stayed only one night because the room was so disgusting. See pictures of hairs in bathroom and in the bed and black mold in the toilet. So gross. Hotwire has only refunded me half. I have been trying to get a full refund with little luck. Currently I am on hold for more than 15 minutes trying to get full refund.

I booked a hotel through hotwire from Jan 9 thru the 14th and I got to the hotel and it was infested with bedbugs. They wouldn't give me my money back nor would they transfer me to a different hotel. They had me on the phone with them for over 3 hours and would not help. The lady even said we would need to charge your card again. Don't ever ever ever use these people they will rip you off.

I went to hotwire.com to book a room in the Sarasota County area. I clicked on area codes, enter the area code to my mother's house which is in North Port Florida, did a hot deal and it showed me Budget Inn North Port Florida. Well after I clicked pay and went through all of the credit card information and finally got to the itinerary it actually book me a room in Port Charlotte Florida which is two cities away from my mother. I called to try to get a refund or have them switch my room to the city that I originally planned to go to and even bought Insurance to no avail. I was basically told there was nothing they could do for me. I put in the computer first of all for four star hotel. The hotel that they booked me for was a 1 star hotel. They have horrible customer service, horrible insurance. I had to buy another room through the same Hotwire.com and that to no avail was horrible as well. I do not recommend this website to anyone.

I booked hotel for 2 nights for my husband who was in Vegas at the time. I clearly received confirmation that the hotel was booked for 2 nights and my card was charged, however, once my husband tried to check in they couldn't find his reservation so I texted and emailed him the confirmation and the hotel still couldn't accommodate. My husband's friend ended up paying for the two nights out of pocket which we reimbursed him out of our pocket, however, Hotwire continued to charge my card twice for 2 nights. This is the second time this has happened. My husband was in Vegas for work so one can imagine the frustration and embarrassment he had to endure when his friends/co-worker had to pay for hotel. I am starting to wonder if this website is just another fraud or scam.

I Booked through Hotwire 2 days ago to stay at a Hotel in Las Vegas for a event happening 2 weeks from today. I called to cancel the reservation today 2 weeks in advance because I realized I had made a mistake on the dates and now I am not able to cancel, change the dates, get a refund or make any changes at all. I spoke to a Manager and they did not want to help me either.

I booked a 'HotDeal' which was marketed as a 3.5. When you go to the regular deals page the hotel is actually a 3. I tried to explain this to two reps who would not issue a refund. Horrible service and false marketing tactic! Do not book on Hotwire!

I rented a car from 5pm Friday to 5pm Saturday. Later, I discovered that the location closes at noon on Saturday. If I had returned it after noon, using the drop box, I would have been charged TWO EXTRA DAYS. There was no notification of this during the reservation process. This is a great disservice to customers! Also, I purchased the insurance, believing it would be $9, but was charged $18. I assume it is on the basis of two calendar days instead of one 24-hour rental period. I have not seen this practice on any other rental website.

I booked hotel in Jamaica for 2 night. While booking I choose 3 star hotel, but after payment I got confirmation for 2 star hotel. At the same time for same hotel in other site I was getting 30 less price for same hotel, same date and same guest. After booked I contact customer service and sent clear screenshot where it was showing 30 less price but they return back with email saying the same reservation was not for same number of guests, but it was and I sent clear screenshot 3 times but they keep giving me same auto generated reply.

We booked what we thought was a 4 star hotel room on the Riverwalk. Not true. We overlooked the parking lot. Then it was a small hike to get to the actual Riverwalk. When we got there the smell hit you like mold. Then when we checked in and went to our room the bed felt like we were sleeping on a rock. Then Hotwire forgot to mention this hotel had a 25 dollar parking fee not mentioned when booking. Then when I pulled the covers back to get into bed, it looked like they purposely flipped the covers so the dried blood stains wouldn't be discovered. The sauna was supposed to be open until 10. 9. We tried and it was closed. Not to mention testing the fire alarms 3 times at 230 am. 30 min later they make an announcement over the systems it was a test.

I booked a flight last year with Hotwire and purchased their insurance. Had to cancel the trip but since I wouldn't jump through a million hoops, the cancellation insurance didn't cover it. Was credited for the flight, but have to pay $200 to use the credit, what is the point of the insurance or the credit? Never will I use Hotwire again.

DO NOT USE HOTWIRE! They are impossible to deal with and will not refund, give a credit, or compensate you in any way if your plans change. They kept me on the call for over 30 minutes saying they were checking their resources only to come back and try to justify why they could not accommodate me at all! I have never dealt with a business so corrupt and lacking any amount of customer satisfaction. I believe that they should be audited and shut down for corrupt business practices. We had unforeseen circumstances beyond our control that canceled our trip and they do not care... It's just a numbers game to them.

Stay away from this company, they're thief. I booked rental car from their website - paid in full and received confirmation email. When I arrived the rental car, they could not find my reservation. I show them all the documents but still they cannot find any reservation. I contacted Hotwire. I was unable to get a hold of them. They advertise cheap products so that you can buy... at the end you don't get what you paid for and they will not refund your money. I hope they go out of business someday.

I went to Hotwire website to book a hotel. Found a three star in the area of interest listed for $61 per night. Chose that particular hotel and rate which was again shown on the Hotwire booking page that has the "book now" button. After I clicked the "book now" button, the reservation came up with a hotel rate of $67.20 per night. This hotel rate is separate from taxes or booking fees. I called and emailed customer service. Was told reservations are not cancelled in spite of the fact that I did not agree to the rate charged. Emailed Hotwire screenshots of both my booking page and the reservation page. Hotwire replied that I needed to send a screenshot that also includes the address bar, which I am no longer able to access. This website baits and then switches the price which is immediately charged to your credit card! Stay away! Total Scam!

I booked rental car for 3 days on www.hotwire.com but the website charged my credit card 4 days rent. I called them but don't want to refund. I came to know that this company has been cheating customers in a similar fashion. Please be careful. DON'T FOOLED BY THEIR WEBSITE. IT SHOWS ONE AMOUNT BUT AFTER SUBMITTING YOUR CREDIT CARD IT CHARGES MORE.

I had very very bad experience with Hotwire. I booked rental car for 3 days but their website charged my credit card for 4 days. I immediately called them but they don't want to refund my money. They said that is their company policy. Their website has some customer cheating mechanism. When you book online it will extend your booking for 30 min extra and then charge you extra day to your credit card. It is really hard for you identify until you submit your credit card details and submit. Once you submit your credit card details then they can charge any amount. It is impossible to get the money back from them. I am from Australia for holiday and no time to take it next level. I will try my level best to take this issue to consumer affairs court. I WARN EVERY OVERSEAS TOURIST NOT TO GET CHEATED BY HOTWIRE. Be aware of your charges. Don't use their website to make payment.

I made a reservation for a Madrid hotel on Dec 2, 2016 for my vacation at the end of the year. When I received the email with the confirmation, it was a completely different hotel. Today is Dec 18, I have been calling almost everyday. They put me on hold for long periods of time to then tell me, someone will be calling me with the results of my claim. Do not use this company... TERRIBLE!

This is a very inflexible company. Set a reservation online with Hotwire. Plans changed. Yes I read the "non-cancellation" policy. Didn't expect a refund. Thought they'd at least credit my account or transfer the rental to my new destination. Nope. Held to the company line, all for $140.00. Do not use Hotwire. They do not care about your family circumstances. They simply want their money.

I have used Hotwire dozens of times over the past 10 years, and have never had an issue with their service until now. As savvy Hotwire users will know, you can review the "hot rate" hotels and try to determine the hotel by amenities, Tripadvisor rating, etc. Today, I booked a 2.5 star hotel in Savannah, GA which was listed as 4 out of 5 (circles) on TripAdvisor (TA). I never book a Hotwire hotel that has less than a 4 on TA. Once my hotel was revealed, the result surprised me as I had not determined it would be one of the possible results. I immediately went to TA, and discovered that it was rated 3.5 based on TA reviews. The most recent review was from mid-October, nearly 2 months ago. I have never seen a discrepancy such as this on Hotwire.

This website is nothing but a scam! Star rating hotels that they say are extremely discounted but it's a lie. They list seal hotels you may get then after you confirm your order they give you a hole in the wall never listed! NEVER AGAIN!

Do not use Hotwire. Scam operation. You book a "secret deal", no cancellation, lowest price. When you arrive (in this case, Days Inn, Birmingham Alabama) they say they have no room available. What you don't know is that your credit card is still charged. When you go to contest the charge they reply that it was no cancellation - and that it went through as booked. We are still trying to get Days Inn to show proof that "we" checked in. Bottom line... they double book rooms and charge you regardless. A terrible scam and one that is hard to clear up.

I booked a hotel room at Extended Stay in Peoria, IL with Hotwire for the night of September 17. About 6 pm, a staff called me to switched my booking to another hotel because that hotel was overbooked and she told me that my credit card would be charged again for the new hotel but the fee for the original booking would be fully refunded later. She also told me that my first booking was only $80, but the new booking costed more and Hotwire would cover it. I had never been in this city thus I trusted the staff.

I made a reservation online with Hotwire.com. I had the correct dates chosen for my stay and a very good price. Then, I put the reservation through and it showed up for the night that I was sitting at home making the reservation! I immediately called them and they refused to change it without charging me an additional $44!! Then they said I could cancel the reservation and make a new one because they have a best price guarantee.

Absolutely horrible experience with Hotwire... I tried to book a resort in the Virgin Islands for a 4 star hotel. When purchasing the resort, I received a message stating the resort was full and my card would not be charged. No big deal. I proceeded to book another hotel and it was able to process. However, the first transaction DID come out of my account and I had to place a fraud claim with my bank, and close my debit card. Secondly, the newly booked hotel, which is located in St. Thomas, VI and was shown there on the map, was switched to an Ontario, Canada address... a little different kind of vacation. Now Hotwire assures me that they have confirmed the hotel is in US VI but honestly would any of you trust that after this experience?

Hotwire advertised a property (which it didn't identify) as "usually 169" but with a price of $86. (Which was the "guaranteed" lowest price available). We paid $5 for "travel insurance" for the right to cancel. When they revealed the name of the property we had the same place on a different window (through Priceline) for $2 less (and with free cancellation). I asked Hotwire to cancel the reservation. After 2 emails and a phone call they agreed to reduce my price by $2. They admitted that their "usually $169" had nothing to do with the current price of the property (it was probably a peak season price). They refused to reduce the price by the total of 7 that I was overcharged ("the travel insurance is not refundable"). FYI I didn't bother getting the $2 refund.

So Hotwire prods you into booking a car, they tell you "you will save money" if you book (and pay) now! They tell you that's the "total cost" for the rental. Guess what? You get to the rental counter (of a less than nationally-recognized company,) and they tell you "Well you are required to pay $13 a day for this insurance!" Well, I paid the total for the rental on hotwire.com, I said. "Nope, you have to pay more!" They say at the rental counter. And what a surprise, Hotwire will NOT let you cancel this reservation, so you are STUCK with a rental which they "guaranteed" you was entirely paid for, and now you owe hundreds more, but you cannot cancel it. This is simply called "fraud."

I had a duplicate car rental reservations and despite utilizing only one Hotwire charged me twice. I talked to the customer service rep and her supervisor (Dan, who is a female) separately and they cited me their rules that they have sent me confirmation and nothing they can do. For two days car rental I ended up paying $80.71 and $68.67. I certainly won't be doing business with this company anymore.

I agree with the other disappointed customers and only wish I had read their reviews before booking with Hotwire. It is a SCAM, they lie in their advertisement and do not own up to their mistakes. They claim high original prices on the advertised hotels so that they can come up with "the big discount" that is actually comparable with other websites where you do not have to book "blindly" and have a chance to cancel in case of change of plans. I actually ended up with an old shabby dirty Motel. The Hotwire staff is obviously used to and trained for complaints as they are very uncooperative and plain rude. NEVER AGAIN!

Hotwire offered a "deal" on a 4 star hotel. The example 4 star hotels include the likes of Westin and Hilton. I booked this "deal" through them. They put me in a Club Quarters. I have stayed in Club Quarters and I have stayed in Westins. They are not comparable. Hotwire's 4 star rating was deceptive. And, like many others, my unrefundable deal rate was what Club Quarters was offering on their website. The rate was $90. Typical 4 star rated hotel rate in Philadelphia, right? Hotwire refused to provide a refund. I will never use Hotwire again and I will tell everyone I can about this experience. Hotwire should be investigated. Us consumers need support.

We recently booked a hotel through Hotwire. The "hot rate" option showed a hotel that was reduced from $132 to $73. We bought that one. When the hotel was revealed, we noticed that the exact same hotel was showing available on the Hotwire site for a little over $80. It was also available on the hotel's site for the $85. Basically, Hotwire's "hot rate" was a lie. I contacted Hotwire about this and they didn't take it seriously. When a company lies and deceives customers, that's not a company that I want to do business with. I'll try Priceline next time.

I booked a serviced apartment in London recently (Ascot Apartments) through Hotwire. Hotwire charged me immediately when I made the booking and sent the usual confirmation email. It was meant to be a meet and greet service at Ascot. I tried to get in touch with the venue but had no success. I called Ascot and Hotwire more than a dozen times and sent 4 emails (all on the designated contact numbers/emails) to them but did not get one single response. I was essentially left homeless in London for half a day due to this and only managed to book into another Hotel very late that night and had to pay a small fortune through this alternative accommodation.

I used this website to book a hotel in Iceland. They promised over the phone that it was a 3 star hotel and would have certain amenities. When I showed up this place was at best a 2 star hotel (it was a dump). Every drug addict in Iceland was either checking in or out. The lady at the front desk did not speak English or Icelandic. She was Chinese and the only thing she could do was check people in or out. I called Hotwire and was connected with a lady in the Philippines and would only tell me that all sales are final. They refused to offer any kind of refund and were of no help whatsoever. Any time you questioned their business practices they always seemed to have a scripted answer for everything. Basically for the most part everything I was told over the phone amounted to "you've been ripped off and there is nothing you can do about it."

We have officially had our worst travel experience ever. We booked 4 nights at a hotel in London through Hotwire. Arrived to find a locked door to an apartment building. Two men smoking outside on steps said this is not a hotel. They advised us that there may be a hotel down the street that could help us. We walked all the way toting our luggage to the other hotel. They told us they hear that complain all the time. We called and called the number on the listing and emailed and texted (using our $1 per minute roaming fees and data seeing we're on our 10 year anniversary from America). No answer. No reply. We finally broke down and booked a night at a nearby hotel while frantically trying to contact customer service with Hotwire to help us resolve the issue. Received a call at 2:00 AM saying the man was there at the front desk ready for us.

When my husband went to visit our granddaughter he booked the hotel room through Hotwire. He indicated one adult and one child. When he arrived, it was one king bed. The hotel had no doubles. The child is an 11-year-old girl. The best the hotel could do was give us her a room to herself across the hall. After contacting Hotwire, they said they don't guarantee room types and we had to accept that situation. We are in a legal battle with the grandmother/guardian and know she is going to use this against us. We will never use Hotwire again for anything!

I attempted to book a flight for my family and after a Google search for companies that accepted PayPal I went to Hotwire since they said they accepted PayPal. After finding a flight that would fit my family's budget the payment option for PayPal was not an option. I called the customer service number after verifying with Hotwire's FAQ that PayPal was a valid form of payment. I was transferred 6 times, and then hung up on twice! So the third time I just asked for a manager, I was connected with a manager by the name of Alex who stated that PayPal was never an option! I asked why they advertise as a company that accepts PayPal and why their FAQ's also state you can use that form of payment and his answer was "I don't know".

I found a better deal ($200 total) on LivingSocial for hotel rate, however LivingSocial uses a base rate and you pay taxes separately. When I asked HotWire to refund or provide me with credit for the difference, they refused on the basis that I had to also provide taxes/fees for the LivingSocial price. Sorry Hotwire but taxes don't account for a $200 difference on a $159 night hotel room. I spoke to customer service at first and was speaking to a rep whom refused to allow me to speak to a supervisor thus my denial was via email. I overpaid $200 for choosing Hotwire first and was treated poorly by reps presumably in a call center on the other side of the globe.

Having successfully booked hotels more than thirty times in the past five years with Hotwire, I attempted to do so again. What a disaster! I completed the parameters: West Palm Beach, check in December 6, check out December 8, one person, one room. The results were only two Hotwire rate hotels. I clicked on the "Hotels" tab thinking that for the time of year local hotels were not cooperating with the secret rate. Hotwire website asked the same questions again, but did not provide any listings. I phoned Hotwire but the rep asked at which hotel I wanted to stay. Duh! If I knew the name of hotels in the area I'd simply visit those hotel websites. Hotwire used to be a good service; no more. After three attempts, I booked a room through Priceline. Hotwire has turned cold.

I wish I had read the reviews on this scam company!!! I made a purchase off here and not only did I not get a confirmation, they kept lying and saying they did. When I asked for my money back they basically placed it on hold and took it out anyway!! So now I have to close out my account and try to get the $114.00 they scammed us out of!! This is by far, the absolute WORSE COMPANY I HAVE DEALT WITH!! STAY AWAY FROM THESE SCAMMERS!!!

This is my first time using the Hot Rate hotel option. I read the reviews on this website, but I thought it couldn't be that bad... So I went ahead and got my hotel with the Hot Rate option. I am very disappointed with the outcome. Like the other users said, the hotel I got a nonrefundable hotel booking with no choice of room type for $116. However, I went on Priceline and other hotel sites and their price is exactly the same as the Hot Rate except booking on these sites allows for 24-hour cancellation notice and the freedom to pick your own hotel and type of room. I am very disappointed with the Hotwire Hot Rates. It's a scam. Don't use it!!!

I booked a hotel through Hotwire and did not realize until I went to check into the hotel that the dates I entered in were not the dates that came out on the reservation. The system must have defaulted to the weekend after I made the reservation, not the original date which was a month later. So I was a "no-show" and I didn't realize this until I arrived. While I take responsibility for not double-checking the reservation before booking it, I never would have expected that the dates would change. I called Hotwire repeatedly and was kept on hold for long periods. I emailed and wrote to the company and the hotel expressing my concerns. No one ever responded. Be careful using this service! Has anyone else experienced this?

Hotwire SUCKS - the agent promised me that the some of the rooms had the amenities I wanted and if I didn't get a room with the amenities (micro/fridge) I could transfer the booking over to another hotel. WRONG on both counts. None of the rooms had both micro/ fridge and they would not transfer me to another hotel or give a refund. YOU SUCK HOTWIRE - DO NOT USE THEM.

I paid for this rental through Hotwire almost $300. I had to change the itinerary because I was stuck at the airport due to plane delay which was delayed two hours. I let them know and they said I can't cancel it but they can give me credit. I was okay no problem. When I arrived at my destination and I tried to use my credit to get a car rental. They said I can't because it's not hot deal. I said, "Okay, can you just give me back my money. I just want a rental and since you can't provide me one I want my money back." They said, "No we can't" so I had to buy another rental.

Due to the devastating fire in the San Bernardino mountains on August 16, 2016 Amtrak cancelled my trip to Albuquerque, New Mexico where I booked a 4-day car rental with Hertz thru Hotwire. I have been trying to get my refund of $190.00 since August 17! Everyone in the call center from the agent to the supervisor tells you the same thing: "Our research team is working on it." It is now Nov. 3. I think this is a ploy to rip people off. By ignoring people long enough Hotwire knows they get tired and toss the towel.

These people are not only unprofessional but just plain horrible CON-ARTIST!!! I booked a hotel under false pretense. They said that I would stay in a hotel compared to the Hilton, DoubleTree but what they gave me was a roach, rats infested super old falling apart hotel!!! They didn't even cared when I told them that I had a baby and was getting asthma. They told me the booking was final and could not change it or get refund. HOW DOES THE USA ALLOW THESE KIND OF PEOPLE TO DO BUSINESS. I WILL NEVER UNDERSTAND.

2 hours on the phone over the course of 2 days. Still no results: Yesterday 20 minute call: "Your cancellation is being processed. You'll receive confirmation." Today: Minute 10 with an agent. "Cancellation not possible." He raised his voice. I asked for a manager. Today: Minute 25 with the Manager. "I can't find your reservation. I have to transfer you." Today: Minute 40 with the Manager. "I can't find any documentation of your cancellation. It will now take 1-3 hours and we will call you back." I previously loved Hotwire, before they dropped "Express".

I'll try to make this short but like all the Big businesses in the United States Hotwire.com hotels also outsources customer service. But the most horrible experience on the phone. I was charged a different price for a room at the Baymont Hotel in Green Bay Wisconsin last night. It was 20 dollars but it was the fact that I shouldn't have been overcharged and I understand that accidents happen. I called Customer service thinking it would be an easy fix but just the opposite. First of all you have to go through 20 question before being on hold for 27 minutes before a human answered the phone.

Rented a room at a serviced apartment using Hotwire's app. Went there and waited outside for over an hour. Spoke to a resident who confirmed it was the correct address and the apartments were not rented by the day. Spoke to Hotwire support number immediately and they could not contact the hotel. Had to book another hotel so requested a refund. They said it would take 10 days. Waited for two weeks and heard nothing, so chased them. They are still unable to contact the 'hotel' but still not prepared to make refund and want another 10 days to investigate.

Hotwire's website prominently states under "Hotels in our secret collection" that "Hotels don't want to advertise prices this low. You'll get the hotel name after you book, so the hotel keeps its good image." This is a lie. In my case I got a nonrefundable hotel booking for $83.27. However, when I went to the hotel's own website as well as to various booking sites like Expedia and Orbitz, the price for the exact same room ranged between $80 and $82.37. Booking at these other sites also allows for 24-hour cancellation notice, not to mention the freedom to pick your own hotel and type of room.

I used to trust Hotwire's Rating. Not anymore. I ordered a 3-Star Hotel single night stay, and it was very misleading. There was a hole in the wall to the bathroom, toilet seat was not fastened, toilet paper was loose, food was spoiled, and general condition awful. Hotwire never gave a chance to review the hotel itself, so I'm posting pics here.

DON'T USE HOTWIRE when conducting Hotel business. They LIE and cheat on their advertisement, deceiving the consumer. When I called to speak with a representative I repeatedly asked to speak with a manager and he would not transfer me. Instead he hung up on me. I choose to go with Hotwire, because I was looking for a hotel for one night that accommodates pets. Once I found the cost I was looking for with the pet friendly amenities they had no price listed. I looked all over the site. Usually hotels charge $25 dollars additional. I went ahead book the hotel thinking it would show up. Nothing showed up. I assume it was included.

I booked a car for vacation and due to some business demands my arrival will be delayed. My wife, however, will arrive on time so I ask for her name be used for pick up. The CC billed is the same AMEX account with two cards. The answer: a resounding no way. After getting the run around with the first customer service rep I ask for a supervisor to which she replies "I am a supervisor". After more run around she finally connects me with someone else who claims to be a supervisor and her solution was for me to book the reservation and pay all over again.

I should have reviewed this group of bait and switch scam artists prior to booking a rental car on a recent trip to Philadelphia to visit my terminally ill mother. It was a nightmare from start to end with Hotwire, which I later found out from the wonderful staff at Enterprise that other customers had the same problem. I will be more cautious in the future and have learned a costly lesson. Hopefully, this will never happen to anyone else. Please beware!! Never use this site for any reason!

Horrible experience. I reserved a car through Hotwire online and printed out my itinerary with confirmation and location of Hertz. When we arrived at Hertz they had no record of the Hotwire confirmation despite providing them all the info. They had no car for us to get for our trip and said even if they did they would be at a much higher rate without info in their system. When attempting to contact Hotwire on the Hertz premises each agent would keep us on hold at length only to switch us to others saying they could not get into their system due to the hurricane. We left without any car or service to rectify their error. I wrote the BBB who advocated to no avail since Hotwire would not accept any responsibility for the undue burden and when I called the Hotwire Appeals four times I never heard back and never heard back from Hertz grievance. What a disaster and we suffered by not being able to go on our trip.

I went for a visit in Portugal for tourism, so we decided to make a tour across the country so we did reservation in five different hotels. It was going a nice experience until we arrive in the last one in Lisbon. It was suppose to be a 4 star hotel, but when we got there, we just find a regular building. In a close restaurant we asked for help. They showed the entrance and say we suppose to have a code to enter there. There was no reception, no bell, nothing! I told that I didn't receive any code and the restaurant owner told that is pretty common the guest arrived and became stuck outside, so we decided to looking for another hotel, and call to the Hotwire asking for our money back!

I have been a big fan of Hotwire over the past few years. Up until Saturday, I could trust that the information provided in "hot rate" hotel price was accurate and that I could count on buying hotel nights that reflect the high quality of hotel that I choose to stay in. I booked a hotel in Philadelphia from the Hotwire website that claimed to have a 100% recommendation from its "verified" reviewers and the hotel had a rating of 4.5 out of 5. I was extremely disappointed when I found out that the hotel night I had purchased was a Renaissance hotel that Hotwire advertises on their website as having a 79% recommendation and a rating of 4 out of 5. That is false advertising! I then called the customer service number to receive a refund. I wouldn't purchase a hotel night with that kind of rating. Besides being extremely rude, I spoke to four of your customer service reps who made it clear that there are no circumstances in which a customer would receive a refund.

I just found this website to review Hotwire.com. Our experience has been awful to say the least. Their customer service is nothing but ignorant, helpless and inept. My story began on Oct 6 when Hurricane Matthew hit Florida. We had to evacuate and of course we were not alone. Hotel rooms were hard to find but we decided to get on the road anyway and try to find something west of St Augustine (our home). Called Hotwire and the person (in the Philippines) said that there was availability in Panama City. We asked her anywhere between Panama City-Panama City Beach and Pensacola. She opted for Panama City. Gave us the reservation number and phone number.

My family and I have used Hotwire over 100 times over the last 10+ years. I met some of their executives in San Francisco back in the 2005 timeframe, and I thought they had an interesting product. In the past, we've stayed in some great properties, and a few that were just OK. But we kept coming back. Late last summer, I used Hotwire to book a hotel in the Boston area. I really only needed a room to come and go from as I was attending a wedding by myself, without my family. So I thought, why not get a 2 star hotel, which in Boston at the time was still over $120 a night. The hotel turned out to be a Super 8 hotel in Weymouth, MA. I have NEVER stayed in a worse hotel in North America in my life. There was a cockroach in the bathroom. The room was so dirty, I literally thought I'd get sick. The bed was terrible. There was no internet service, even though it was advertised as free when I booked on Hotwire.

The rental car experience I had was awful. Imagine going to Walmart and buying a Vizio TV that's broken, and Walmart telling you to call Vizio for a refund. Don't use Hotwire, they are awful! They have no sense of responsibility! I prepaid for a car 1 month ahead. I get to the car rental, and they tell me they won't give me a car because I used a different credit card to book online. I had all methods of ID with me! I call Hotwire for help/refund. They told me they can't help and to call the car rental directly.

I booked my car about 1.5 hours before actual scheduled pickup. When I got to the airport, was informed they had not had any cars since around lunch which was 7 hours prior to my pickup time. Wound up having to take a van which greatly increased my cost on gas versus the car I had scheduled. Nobody could have cared less, not even an "I apologize." Honesty and good customer service is a thing of the past and more especially with Hotwire. The reason I had to come to this site to review, the little survey space Hotwire allows, lets you write about ten words, in other words, they could care less about your feedback and they don't want to hear about it... We know we suck.

Attempted to book a specific hotel from their mobile app, searched the property name and booked the reservation. When I got the email confirmation it was a different hotel. I called immediately and, long story short, they ultimately tried to change me to the originally requested hotel at a price higher than I could get on my own. I canceled with their hotel (Red Lion) and booked at the original property on my own. They would not refund my $281 and I have been unsuccessful (so far) disputing the charge through my credit card company. Hotwire customer service is awful! The operators barely speak English and seem incapable of problem solving. If you have an issue, they put you into a phone queue that NEVER gets answered. It was necessary to select "book new reservation" prompt to get anyone on the line.

I booked a package deal on the phone (I record all my calls) and the agent told me I was going to be in an all-inclusive hotel. When I get the confirmation it says "no meals". I called back 3 times to correct their mistake within 10 mins after checking the email confirmation. The first agent I spoke to could not find my reservation. She transferred me to another agent who did not know how to change anything. I was transferred 2 more times and repeated myself again and again. I was told they could not cancel it, (even though I bought refund insurance) and that I need to call the hotel themselves. I called the hotel and they had no idea why Hotwire told me to call them. I called Hotwire a second time and was transferred over and over about 3 more times. Everyone I would explain the situation to kept telling me they did not know how to cancel or change the hotel reservation and would transfer me to someone else.

I just booked a hotel and it was a computer error to the one I chose. It was less than 2 minutes when I called. I was told that they (customer service) can help and I was told that they cannot help me that they were sorry. I was stuck with a hotel I do not want. I am asking for people to start a movement to stop us hiring people from other countries to handle U.S. problems and booking. I hate what Hotwire has become. Tell everyone and please help me fight Hotwire.

I reserved a full-size SUV, which according to Hotwire is a Chevy Tahoe or similar. On the morning of pickup they insisted a Chevy Traverse was an equivalent. Chevy themselves list the Traverse as a crossover. After many months of emails I could not get Hotwire to admit they misrepresented and I never did get a refund.

Hotel booking NOT equivalent to identified hotels. Hotels in our secret 2.5-star collection -- Holiday Inn Express, La Quinta, Holiday Inn and Best Western. Booked me and my family in a run down Motel 6. Funny how that works. I've used Hotwire for years and never had an issue. The online reviews for the hotel are terrible with photos. I spoke to "management" at Hotwire and they said that they can't do anything. I have to check in first and then call and complain. What are you going to do for me then? "Well we will make it right." Not sure what that means.

On Monday, October 10th 2016, I booked a hotel reservation online through hotwire.com. I booked 12 nights at the Marriott in Key West, FL. On Wednesday, October 12, 2016, I arrived at the hotel and proceeded to check-in. To my surprise, the hotel front desk personnel told me that Hotwire.com had cancelled my reservation that morning and that I have to contact them to resolve the issue. I contacted Hotwire.com, spoke to one of their representatives who told me that they cancelled my reservation but did not give me a reason why they cancelled it. Furthermore, she told me that Hotwire.com had refunded me in full. However, when I logged in my bank account, I did not see the refund register in the bank records. The Hotwire.com representative eventually was unable to help me so she referred me to another representative.

I have called 4 times. I reserved a hotel room online and paid through Paypal. On Oct.5, 2016 the $ was withdraw from my banking account and Paypal sent the money to Hotwire. Hotwire keeps telling tell there was a "problem" with the transaction. Hotwire customer service rep just hung up on me when I asked to speak to someone who can speak English clearly. Somewhere Hotwire has screwed up and my $148 is gone. I have called Paypal 4 times as well and they tell me the transaction went through and the $ went to Hotwire, WHERE IS MY MONEY? Hotwire ** me over with no hotel room, now I have nowhere to stay, and Hotwire kept on $148?

I went on Hotwire today, October 11, 2016 searching for 3 Star hotel in New Orleans. I was happy when I saw hotels like Holiday Inn, Crown Plaza and Sheraton pop up but what did I get - Days Inn in Gretna, Louisiana. I immediately went to view the hotel and it was nowhere close to a 3 Star hotel. Other guest had posted their reviews and some had posted pictures of the dirty appearance along with nasty toilets, peeling paint, etc. I immediately contacted Hotwire and asked for a refund which they refused stating I agreed to a 3 Star hotel which I did agree to in New Orleans, NOT Gretna. Days Inn is not a 3 star hotel.

I have just had my first experience with Hotwire, and it was just TERRIBLE! I've booked a car through Hotwire because I've found very good prices. I booked a car for 1 day for $37.58, including the car damage insurance they sell for $9/day. I went to the Hertz stand at the the Pittsburgh Airport. First surprise: The insurance Hotwire sell to not cover ANY damage to the car, although they claim it on their website, I had to pay $59 for the insurance. Second surprise: The rental value was different. According to my reservation, the value of the rental was $29. I was charged $40. Third surprise: I had understood that wall payments were made through Hotwire website, but I was charged for everything on Hertz. I hope Hotwire do not charge my card. I tried to argue, but Hertz said that it was a problem between Hotwire and me. I have to pay $112, instead of the $37.58 Hotwire informed me. Hotwire is just terrible. First and probably last experience.

Please beware!!! Hot rate special car rate bull crap. They give you the option to select this special car rate but it's not honored at most rental car companies, such as Dollar Thrifty, who are the same company. You pay for a compact yet but so called has the option to select a larger car for the price of a compact, yet when you get to the rental counter, you are told you can only get a compact really. And sorry fraud BS Hotwire only respond by saying "I'm sorry but the rental company has their option to choose the car." So why do they give you the option? If I wanted compact I would have selected the compact. It's the slick way of renting out the compact by using false advertisement. This company is fraud. I will no longer go them. It's all full of bull.

We rented a room at the Capri Motel in N. Dartmouth, MA for 9/23 and 9/24 through Expedia.com for $110. I was a little concerned about it because the price was so cheap, but the motel had three stars so I trusted Expedia to only deal with reputable businesses. What a mistake! I was concerned about our late arrival time as we didn't get there until 10pm. There was a line at the registration desk with a man behind a glassed in security booth! There was a huge stain in the lobby carpet and the chairs were too filthy to sit in. My boyfriend noticed the condom display at the front desk before I did. We checked in and I told him we weren't bringing one bit of luggage into the room until we inspected it.

Through Hotwire I booked a "secret" hotel room on a Sale that claimed the hotel charged $289+tax & fees for Nov 23-24 2016 without the sale. I was finally charged $139 (includes taxes). The "secret" hotel was Sea Otter Inn and their room rate is $110 includes taxes (can be checked from their website anytime). My total cost through Hotwire was $29 more than the hotel actually charges. I called Customer Service and requested to upgrade my room else process a cancellation with Full Refund. They denied to accept it. We feel cheated as we were hoping for the best as it was our honeymoon. It is more than 50 days in advance and when called to the hotel - the hotel was ready to process a cancellation if Hotwire initiated it but Hotwire is not accepting the same. I have booked so many hotels for my trip through Hotwire and after I will never go for this website again.

Very dissatisfied with Hotwire. We had a reservation through Hotwire to rent a car and pick it up at the airport, which is an hour away from our home. When we got to the Payless counter, and we presented our Florida driver's license, credit cards, etc. they then told us we could not rent the car because we do not have a copy of our electric bill. We have been renting cars for over 40 years and never were requested to provide a copy of our electric bill. We drove all the way out to the airport and then could not rent the car we reserved. This was a total waste of 2 hours. We had to go rent a car somewhere else. We called Hotwire to complain and we also said that nowhere on our reservation did it state we had to bring electric bill. Ridiculous. Do not use Hotwire.

I booked a hotel room and when I have my credit card info the representative hung up on me. I never received any emails confirming my hotel I just book. I called again and was told I had no reservations so I booked the same room again. Come to find out my credit card was charged twice and on top of that they said they only had one reservation for me even though my credit card statement showed 2. Then 3 days later I had 2 fraudulent credit cards opened in my name over the internet. Now I have to pay for identity monitoring. Not worth it!!! Don't use Hotwire!!!

My wife and I booked a hotel via Hotwire, we have used Hotwire over 10 years, booking hotels from 5 stars to 1. We have never had big issues. Once we had an oversold hotel, where they provided 25 usd for inconvenience. This time the hotel had roaches, tar on the bed, hair on the sink, bathroom dirty, bed sheets dirty. We told the hotel that we will not stay in it and contacted Hotwire. After 20 minutes waiting for an agent and we parked in a gas station Hotwire finally answered the phone. The lady could not help us to book another hotel, regardless that they issued a refund and we agreed to pay for the hotel. Then she lied because they said they will issue 25 usd for the inconvenience. The bad part is that the supervisor after the 3 call and after we have to do again a new reservation via Hotwire the lady could not do it even when we said the hotel, address and price.

I called customer service 6 times and got transferred all 6 times and got hung up on 3 of those 6 times. Each call I had extremely long wait times. The 3 times that I finally got through the transfer, the next person said they were going to help and put me on hold and never came back. The manager picked up the phone on accident and immediately hung up on me as soon as he realized I wasn't who he thought I was! The whole reason for phone call was because they booked me 3 weeks after the the day I was supposed to stay and the only way I was able to stay was because the hotel spent 45 mins working on a solution to what they said is a common problem from Hotwire.com. They also advertise prices they can't honor. I had to pay the difference to the hotel.

I made a room reservation online at Hotwire website on a secret hotel sale on August 1, 2016 in the afternoon. While when I process my reservation online, the price was listed of $65.00 per night in Sarasota FL area. After a few minutes while input my credit card information to submit the process, I found out the price jump up from $65 to $76 per night. That’s the price that I was not expecting. Perhaps, the transaction was jump from low to high like stock market? I also purchased their insurance at the same time for cover hotel. Traveling lost at Hotwire, it was another extra $26.00. When I found out the price came out to what I was unexpected, I called to Hotwire customer service to cancel the online transaction but rejected by the representative and told the insurance was not covered.

I reserved a car, last minute in a hurry. I called to make the reservation... I was told it would be a Chevy Impala or Ford Fusion size... I was given a Chevy Cruze!!! OMG... and now HOTWIRE says it's Enterprise Car Rentals issue because ENTERPRISE charged my credit card, not Hotwire! WOW. They lie and give you their B.S. line about "maybe not the same car, but whatever they have." DON'T RISK IT. DON'T EVER, EVER, EVER USE HOTWIRE. They are bait and switchers and refused to give me a credit. I am disputing the entire charge until they resolve it.

My wife and our family made a trip to San Antonia September 6 2016. I used Hotwire to do the air and car rentals. The air flight was fine but once arriving in San Antonia had to wait 1.5 hours for the shuttle to pick us up going the Advantage. Then once at Advantage was told I had to pay $50 extra to pick up the car even though I had paid in full when make the reservation through Hotwire. I called Hotwire to get this resolved but was place on hold for 1.5 hours more. I decided that to not hold up everyone up waiting and paid what was now $35 dollars so I could leave with the car. Today September 29 I checked my bank statement and notice there is an Advantage charge of $165 more for the car rental. I called Advantage and they say that it is an Hotwire charge not them and calling Hotwire they say it's Advantage. I'm not getting anywhere. What can I do to get this resolved?

I went to book a hotel room through hotwire.com and thought I was getting a deal however the only thing I got was 480.00 stolen from me and no hotel room. Their customer service isn't even run through the united states and the phone number they give you to supposedly fix the problem is an answering machine with a computer generated voice. You can leave a message however no one returns your calls. Hotwire needs to be shut down and the owners should be jailed for all the fraud they get away with.

Hotwire "Fully refundable" only true if you live in US. I booked a hotel for three people for $9155 Canadian. I cancelled 17 minutes later but only got refunded $8661, which means I lost $494! Tried talking to customer service but they blame my bank (TD Canada Trust) and my bank blames Hotwire. Whatever. I booked a FULLY REFUNDABLE hotel and lost $500 by cancelling within 17 minutes! Will never use them again. Stupid me!

I booked 2 nights with Hotwire and at the same time I could get the hotel in other website 20% cheaper. They charged me US dollar instead of Canadian dollar which was a difference of $125. What a ripoff.

I booked a "secret" hotel room that Hotwire claimed the hotel charged $130+tax & fees. Hotwire charged $103+tax & fees. The "secret" hotel was Holiday Inn Express and their room rate was $89.99+tax & fees. My total cost thru Hotwire was $24.71 more than the hotel actually charges. When I called to ask for them to credit my card for the difference they refused. They will only refund in "hot dollars" which must be used on another Hotwire booking. Hotwire is a scam and I will never use them again!

I booked a car for use to drive from Charlotte to Asheville NC. After making payment online I noticed that I booked a care for use only in Charlotte; which wouldn't work of course. So I got a ride otherwise to Asheville and called Hotwire for a refund. Their answer not in so many words, but this was the message from them: "There is NO refund unless we made the mistake." There was no recourse. I just paid for a car I didn't use on Charlotte. I will NEVER EVER use Hotwire again. When I told them this, it didn't seem to matter whatsoever. Remember this the next time you use a booking agency.

I traveled to Las Vegas after my hotel room reservation was confirmed twice with Hotwire. When I arrived to the hotel they said there was no reservation and that they were sold out. Hotwire agent kept me on the phone for 90 minutes and did not believe me or accept to speak with the receptionist and instead was waiting for some guy not answering his phone calls from corporate. He then called the receptionist of the hotel front desk after nearly two hours and she informed him they didn't have a reservation. After over two hours, he said he will book for me to make up for it, then hang up on me. I was left stranded with no hotel room and wasted more than 3 hours between the hotel and Hotwire, and ended up with no result, but wasted time. You owe me a hotel room, I didn't get to enjoy my travel, and was screwed because of your service. This is a minus 10 service, worst hotel booking in history. You deserve to go out of business.

I wanted to get a hotel room for me and my boyfriend just to get away from the house. Well Hotwire had these hidden deals and you don't know what hotel you are getting until you pay. We got the Rodeway Inn in Sptbg, SC. I guess for $44 you can't complain but it was so nasty. After we went out to eat we came back to listen to some music and have a few drinks. We ended up just going home because the bed was gross as was the carpet. I have learned my lesson and will not be dealing with Hotwire ever again.

One week after reserving a car rental thru Hotwire for 5 days at $260, they sent me an Email advertising a cheaper rate for the identical booking, $199. But when calling the Hotwire number, they were adamant that since they already HAD my credit card payment for the FIRST booking, which is ALWAYS NON-refundable, they would NOT consider making a new booking at the cheaper rate! PURE, DISGUSTING SCAM TACTICS!

I have read many negative feedback on Hotwire and thought it was just people over-reacting. I should have taken their feedback more seriously. So, here is mine for you. I looked into the Canadian website to book a flight to Europe. I even called the customer service centre to confirm that the price quoted online was in Canadian dollars. Yes, it was definitely in Canadian dollars, said the agent. I went ahead to book the flight by following the links. I got a shocker when I noticed my credit statement showing the amount was in US dollars and I ended up paying more than the next best price online. I have been given the runaround by agents and managers at Hotwire. They're definitely not taking any responsibility and so I am never going to book with them again. And, I hope that everyone out there be really, really careful in using Hotwire. I recommend avoiding this outfit.

After several rude "specialists" hang up on me 4 times I gave up in renewing my reservation. I called the 5th time and another specialist put me on hold to "verify some information". I have been waiting now for 15 minutes. It cost me $130 but I hope the people who will be reading my review will NOT bring their business to this company. It is HORRIBLE!!! They don't deserve to be in business.

Rented a car through Hotwire for 1 am at the airport Cincinnati/Kentucky international. When we arrived we discovered the place was closed. I was very specific that we would arrive at 1am. They rented me a car knowing this place was closed. I then called Budget Rental Cars and they advised me to never use them as this has happened many times before. They offered me a car at another location for the same price even though this wasn't their mistake.. I'll never use Hotwire again... lesson learned!!!

I have been dealing with these people since July 26th when I made the reservation. I asked for a hotel in a specific area code and I was given a hotel in another city miles away. I called immediately upon discovering this issue, but representative wanted me to repay and then be refunded, that would screw up my whole plans. Now no one wants to help me. I tried disputing with my credit card company, but they are going by Hotwire terms and conditions. So I just filed a complaint with BBB. Customer care reps are very rude and disrespectful. I know they are able to refund me because I've had it done before... so I don't know what is the big deal right now.

They advertised a hotel as a 3.5 star rating on their hot deals. Once I did the reservation and paid for it, I found that the hotel's overall rating is even lower than the 3.0. When I called them, they said since it was a hot deal, it cannot be refunded or changed. Basically a complete false advertisement. Their hotel ratings do not match with the actual rating of the hotel.

I booked a room with the Inn of Chicago on September 5th of 2015. There was a problem with the room and they advised they would purchase dinner for my girlfriend and I. I presented the receipt to the front desk. They advised the refund would have to come from Hotwire as that was how I paid for the room. I have contacted Hotwire numerous times regarding the refund, have contested the charges with Discover and nothing has happened.

Never ever go through Hotwire. They are bogus. They do not tell you that Hertz is going to put $800 charges for a three day $25 rental a day should have cost barely over $100 dollars. Never trust either company.

Received $80 in hot dollars after a hotel did not provide free wifi service & I had to pay for it. Was told to apply my hot dollars toward my next reservation. Spent over 2 1/2 hours on the phone, being transferred several times (one time to Expedia.com). Found a rate on a hotel's website that was cheaper than the one offered on hotwire.com. Told that Hotwire did not guarantee the lowest rate. Spoke with David ** of the Hotwire Corporate Office. He didn't know what hot dollars were - never heard of them. Some agents could access my account; others could not. So, made my own reservation & couldn't apply my $80. Posted something on Facebook & a Hotwire rep suggested that I call & speak with a travel specialist. As if 2 1/2 hours on the phone wasn't long enough. Not sure if posting here will do any good, but I intent to let everyone know that Hotwire has terrible customer service.

I rented a car and purchase the vehicle insurance for trip to go out west. Unfortunately my plans have changed and I return the car early by about a day and a half. I was only looking for a partial refund. But their explanation is that there are no refunds no transfers no nothing so although it wasn't very much it's still a disappointment that you can't get a prorated refund on what you use.

I have been trying to change one flight. Have been on the phone for 2 hours and 17 minutes. No changes yet. On my 4th person as well. Really how many supervisors are there. Will never ever use them again. May have some of the cheapest rate but service has a lot to be desired. Once you require a person to help you, you may as well shot yourself. That is how bad the service is and absolutely mind boggling that this outfit is still in business.

I never take the time to write reviews, however, this experience has been so disturbing that I am trying to save as many people as I can from a similar experience. Hotwire falsely advertises "free cancelation". As soon as you book, you receive a confirmation stating otherwise. I have now spent in excess of 5 hours trying to get my money back on a hotel reservation that is still 2 1/2 months away!!!

I booked a hotel and did not realize they had changed the dates I need the hotel. I called within 5 minutes to see if I could get the dates corrected and to avail. They would not change the date. I visited the hotel and it was not what they had described but they charged me anyway. I will NEVER use Hotwire again. A bargain is not a bargain when you have to deal with people not in the USA. Customers DO not use this company. They are a RIP off.

Hotwire has great deals and the website is easy to use. However, if you need to cancel or change a reservation, flight, etc. you will be SOL. Not easy to change or cancel at all. Have been on the phone for 25:13 so far and counting...

I want this review to go VIRAL and have the entire web know about NOT BOOKING WITH THESE **. I want this company shutdown and no longer in service. This company needs to be shutdown immediately. Do not book with hotwire. Do not book with hotwire. I called 10 times and was transferred to customer service. I never made it there because I was put on hold for 2 hours each of the times I called. I reserved car rental with ALAMO through HOTWIRE and ALAMO stated that major credit cards are only accepted and all I had was debit card. I did not take car rental. Now I am on the phone as I write this review. On hold now for the past 20 minutes and no one has answered.

I purchased a hotel room as well as the cancellation insurance. As I should have done, be sure to read the fine print! (Actually, I don't think this part isn't even in the fine print at time of purchase.) If you need to cancel, you have to submit documentation of your reason for cancellation (e.g., medical emergency), and they determine whether the reason is warranted. They make it nearly impossible (tons of calls, forms, time on hold) to succeed. Ends up NOT being worth the small amount you will save on the hotel. I either have to keep the reservation, or I am out over $300. Why did I bother paying extra for the cancellation "insurance?" If you really want to use Hotwire, the insurance will only help you in cases of what they consider a true emergency that can be documented, and even then, it's up to their discretion - not guaranteed. Notwire.

Placed a BLIND BID on a HIDDEN Property Hotel rated at 2.5 stars thinking that the property would be somewhat comparable to other properties listed as 2.5 properties. The property on (Riverside Drive in Macon, Ga) was listed as a hotel but was in fact a "MOTEL" and a dump. Meaning: the bed almost rolled over on me. They ran out of wash cloths. Maintenance did not knock before entering and walked in on my half naked girlfriend. Other guest hung clothes out on the railings to air dry. They made no attempt to provide room service. The receptionist was talking to her boyfriend on the phone while I waited for fresh towels at 10 PM.

I have a long weekend in Germany coming up and decided to book my hotel through Hotwire as it appeared to be a good deal... Now I am out $332 and had to spend $600 booking a hotel through another site. I input my destination and dates into the website and clicked search. Little did I know that after the search populated the dates were automatically changed. I wasn't aware of this and went forward with inputting my credit card information and booking.

Wish to cancel a car reservation over two months in advance yet Hotwire insists on charging a $50 cancellation fee. No rental car company charges such a fee for a cancellation so far in advance. Will never use this site again!!!

I accidentally booked with the new "Hot Rate" category. I needed to make a change on the reservation (not cancel). I was told rudely and bounced around by several staff members that they were unwilling to help me because the "Hot Rate" includes in the fine print that no changes to the reservation are allowed. Despite my greater than 100 reservations in the past - no allowance for a regular customer was offered. I am now done using Hotwire. Rude Company Employees!!! DO NOT USE HOTWIRE! DO NOT BOOK USING THE "HOT RATE" FEATURE!!!

Had to cancel a hotel and flight trip for which their trip insurance was purchased. Was kept on the phone over 3 hours. Three different agents had 3 versions of what would be refunded. In the end no refund was issued for flight. Was told a credit would be issued and had to be used within a year, and only through Hotwire. The agent "Ky from Corporate" would not provide a written confirmation of the cancellation or the credit. Only issued a verbal provided case number.

Hotwire is a scam. They are deceptive and care nothing for their customers. I purchased trip insurance in case I had to cancel. They will not refund as they have microscopic print that says a whole bunch of crap.

I am a Canadian who booked a room in Toronto Ontario on Hotwire.ca. All of the prices listed were in CAD and I found one for $96 CAD. After tax and booking fees it came up to $122, which is only $16 less than booking with the actual hotel but that was fine. However, they charged me in USD even though the listing specifically said CAD. It ended up costing me $161 for a room that was only $138 through the hotel. I called 3 times and played phone tag, being transferred from department to department with 40 minute hold times each time. Every time I spoke to someone they said that they were unable to access my booking for one reason or another. Do not EVER book with these scam artists.

BEWARE: We booked a room for the night electronically. The confirmation came back with the "wrong date." Which absolutely was their fault as the default setting on the site was the current date. We would have had to change it to get a different date. They tried to charge us an extra $50 to rebook in the same hotel. They said we could not be refunded unless: First, we rebooked through them, then waited until the date of the original booking passed and then, they would mail us the refund.

I made a 2 night reservation on the Hotwire.com website, against my better judgment, since I had a very bad experience previously when they reserved a room for me 40 miles away from my specified geographical location. I lost money on that situation, and even though I went to the room, it was such a poor quality hotel, I turned around and left. I talked myself into trying Hotwire one more time to give them one more chance, but they failed miserably. I reserved a room that was supposed to be 3 stars at a discount rate of $50.00. I have gotten quite good hotel rooms in the past from other sites, so I assumed that might be possible again. But I was so wrong. The night clerk was very rude and insisted that I pay a fee of $150 for incidentals or I would lose my reservation.

Purchased a Hotel room online. Was charged for the room, never received the itinerary and was told wait 3 to 5 days and if I didn't use the room I could dispute the charge. I wanted to use the room but did not know where the room was neither did Hotwire and my credit card was now pending a charge so I could not book another room for 3 to 5 days.

Purchased allianz insurance through HW at time of hotel reservation $10 extra. Due to reunion change of date had to cancel and reschedule for week later. Did!! But HW and Allianz refuse to reimburse the $155?? Hotwire phones not working and Allianz in CS in India and cannot hear me. 12x?? Called. Hotwire is Quick to take your $$ but no effort to ASSIST with unforeseen difficulties, WILL NEVER USE AGAIN!! Go Booking.com or Priceline who stand behind their contracts!!

When searching for a hotel for a trip to Edmonton on Tripadvisor, we followed the link to Hotwire because it was listing the hotel we wanted for a few dollars less than the other sites. Once we arrived at the website the price was even better (by about 10 per night on average) so we booked right away to ensure we got a room. Fast forward a couple days where I look at my Visa bill and discover that I was charged in USD, not CDN as was implied by the comparative pricing links. I ended up paying $250 extra by going with this site. I followed all the same links just to see if I missed something like the price having a USD beside it. Nothing by the prices but if you scroll around in the top right hand corner it has a USD (that cannot be changed) and at the very end when you are processing there is some subscript mentioning USD.

I tried booking for specific location by the green shaded area. It wasn't until after I had paid and booked the site that it had redirected to somewhere 30 minutes AWAY from my desired location. ALSO CHARGED ME US DOLLARS. I was charged 3 times for a location I did not pick and $13.06 over than what the website is saying... My receipt does not even indicate where these hidden charges were... I tried calling 3 times, you end up talking to somebody who barely speaks English. They either put you on hold for 35 minutes or hang up on you. BEWARE OF THESE SCAM ARTISTS.

Their site has an option for cancelling a reservation when booking a room and their policies on cancellation are hidden so you book the room thinking you can cancel with the insurance that you paid extra for. NOPE! I assisted a buddy (Scott Temple) of mine who was at work and booked this for him. The people at Hotwire.com are scammers and do not allow you to cancel a hotel reservation even if you bought the insurance. We booked and tried to cancel 6 to 8 hours after that. They have a very pathetic policy hidden on their page that pretty much doesn't really allow you to cancel with the exception of just a very few exceptions.

My two children and I had been traveling 12 hours. We finally made it out of the mountains to Ohio turnpike I-80. I finally had signal and went to the mobile website for hotwire to book a hotel for the night. I had to use the "Use Current Location" option as I didn't know the name of any local towns in ohio. I choose a Hotel that was $65 and only 14 miles away. I paid for it and when I received my booking. I saw it was for New Castle, Pennsylvania... 68 miles in the opposite direction!!I call within seconds to cancel the booking and got an operator who spoke very broken English and said that they would Keep the money for my booking for 1-3 business days and then charge me again for another room if I booked over the phone with them for my immediate location but could not get me a room for that price.

I am livid. I live in Canada. I was looking at Hotwire rates for hotels in Montreal, Canada. The Hotwire rate is posted as $89. Only as the booking was going through did the website show that the fare was in US dollars. Oh la la. I tried to hit cancel as the transaction was being processed but it was too late. I immediately called their helpful. After a 20-minute wait, I spoke with an agent who kept saying, "Our default rates are in US dollars. You should have modified the currency."

Reserved a room at a hotel in Dallas for the weekend via Hotwire. My flight was diverted and I was unable to get to Dallas since DFW was closed due to weather. I tried to call Hotwire but they had me on hold for 40 minutes. I hung up and emailed them instead to see if I could get a credit NOT REFUND for the 1 night I was going to miss. They wrote back and asked for flight info, etc. I sent it back and they returned with an form email basically saying "you're screwed and don't bother us". Several years ago a similar situation occurred and Hotwire was wonderful and won my business. However they have changed and now so will I. I might have to pay a little more in the future for a room but I know most hotels allow you to cancel due to severe weather.

So I booked a car a week ahead of time for when I needed, I planned on picking it up at my destination airport. I arrived right on time, gave Hertz (they are also responsible) my name, saw my name on their reserve list, and was denied a car due to the fact that they didn't have one. A huge part of the blame for sure goes to Hertz, seeing as how they're physically responsible for giving away a car that has been reserved. BUT, my main complaint with Hotwire is how they treated me when I called for assistance. I had hoped I would be shown some sympathy seeing as how I was stranded at the airport with no means of travel anymore...

Booked a hotel room through Hotwire.com, they never disclose there was a booking charge through the hotel. When checking in, was requested to pay a booking fee of $31.80. Was group of couples, one has called hotwire. They have told him they wasn't aware of this charge. They verified with the hotel, then they told us, they are going to give us a credit for such amount. They have solved that matter with one of our group, even gave him more credit. When I called Hotwire, they ask for a receipt for the charge in order to submit the claim. Another call they refused to do such claim. Have called several times, explaining that one of our group was able to get the credit, they refused to allow me to give them his itinerary number to verify. Very upset for such a customer service. I personally took it as a non fair customer satisfaction.

I booked a flight to Atlanta December last year. For some reasons, I could not make it so I let them know a week before my flight schedule. They said I was fine and the amount for the ticket they could keep me as credit for a year. Last month, I called and tried to book a flight with them. What they do was transfer my call to different departments and I got disconnected during transfers. I thought it was just technical problem so I called again and again. Until I realized they never gonna give me my credit to use. Goodbye my $500. Waste of money, waste of my time. This company is just a **!

I did online travel package to go to Toronto from Calgary on July 29, 2016 but I didn't realize I was on .com not on .ca. I did add my credit card everything but I realized it is too expensive - for four days I did change my mind before I completed. I try to cancel it and try to go back, the system didn't let me get out. I try to call the customer service. The guy said cancelled. However I am short $42.00 dollars because of exchange rate. First of all it says 24 hours cancellation free. Second I try to cancel it then. I try to contact them. Finally they told me to send the receipt. No one follow up. I called yesterday - the manager or assistant manager said nothing they can do. Yes on my part I didn't realize I am on American website but when I fill the form as soon as I add the credit card. I didn't even press complete I suppose to get out but it is a trap. Second they have the worst service ever. One day I have to wait 40 minutes, don't bother following up.

You book a hotel and I cannot find anything that tells you that you may have to pay a parking fee. I used Hotwire to make a good deal but having to pay an extra $14.00 a day it isn't such a good deal anymore. I called them to point this out but it fell on deaf ears.

I booked hot-rate hotel in Hotwire for my upcoming stay in Bend, OR. The hot-rate deal said that we are getting room for 107$ (204$ value) and final amount came as 268.60 for 2 rooms. I have given rooms in Comfort Inn and Suites, Bend, Or. I went to the hotel's website and tried to book the same room and I was getting them for 277.07$. That means they saved me 8.47$!!! That's big hot deal of a saving! I felt like an idiot after I made this booking!!! Way to go Hotwire! I will make sure to not use your website again for my future bookings.

We booked two rooms at Baymont Inn at Cave City, KY for Friday, August 5, 2016 using Hotwire. We got "assigned" to smoking rooms, even though we did not request them. The rooms absolutely reeked. We would never sleep there ourselves, let alone allow our 12-year-old son and 19-month old daughter to sleep there. We requested a switch. Adding insult to injury, our traveling companions found a cockroach in their restroom. The very unsympathetic front desk girl refused to switch our rooms, or give a refund, since they already had our money. She claimed they had nothing to do with putting us in smoking rooms. She called her manager and supposedly he refused as well, though we have no way of knowing since the phone conversation took place right in front of us but in another language.