Hotwire Reviews

We booked our night stay on hotwire.com. We had specifically selected free parking, upon arrival, we saw that it was 35 dollars for parking, insane price for a one-night stay at a hotel already paid for. The kicker is they overbooked parking, and there were no spots left! We asked where we could park and the lady at the front desk said (if you're lucky, we will find one on the street) and as we walked out said (good luck). After driving around for a while, we could not find a spot within a two-mile radius. After asking for a refund due to having no way to even arrive at the hotel and stay they said it was non-refundable! Do not waste your money at this place! We had to find another hotel and ended up not being granted a refund from either the hotel or Hotwire.

If I could give my experience with Hotwire a zero rating, I would. Booked a rental car in Atlanta, received a confirmation for a vehicle with Avis. Called minutes before the reservation to confirm and let them know I was in route. Was told by Avis, not to worry if, as long as I arrived prior to closing. I arrived 20 minutes after my reservation time to be told they had no cars!! This was a Friday evening and I needed to be back in South Carolina by noon Saturday. They said there wasn't anything they could do for me. A 68-year old woman on medication! They offered me $25. And this was after speaking to at least 5 different people; one said a supervisor would contact me within 30 minutes. That never happened. They should be ashamed.

We were given a hotel claimed to be at a discounted price. When I looked at the official hotel website it was at a cheaper rate. When confronted about it, Hotwire agent refused to cooperate. When emailing hotwire customer support, I received a "we refuse to respond to this message". Everyone avoid this company at all cost.

I'm having an awful time trying to use a "refundable" airline ticket credit for a new booking. I was told that I just needed to book a flight on the same airline (AA). Now, every day, there's a new surprise rule that prevents the booking. Yesterday, it was because the new booking didn't include free baggage. Today, it was because AA didn't allow a flight to an airport outside the U.S. (The first flight was to Panama.) Who knows what tomorrow's excuse will be? There seems to be no way to use my credit or get my money back.

They scam me. Please shut them down. I have real proof.

My wife and I booked our stay at Cadence Niagara Falls through Hotwire from May 29 to May 31. What happened during our stay was honestly one of the scariest experiences we have ever had in a hotel. Around 3:09 AM on the day we were checking out, we heard someone outside our room. When I looked through the peephole, I saw a man standing there in nothing but his underwear. He looked drunk and kept trying to open our room door. He stayed outside our room for almost 20 minutes. My wife and I were absolutely terrified. I was scared to open the door because I had no idea what this person might do. We were trapped inside our room, scared for our safety, just watching and hoping he would leave. It felt like a nightmare. We kept calling the front desk for help. We called more than 10 times and nobody answered. Nobody. We were completely on our own while this was happening.

My husband and I booked a four star hotel in Ft Lauderdale. When we arrived there were very visible bedbugs in the room and safety issues with the locks. Hotwire refused to give us a refund even though we provided photo evidence of the problems with the hotel. We will never book with Hotwire again.

Hotwire is the worst company ever. I cannot believe that in this day and age, you cannot cancel more than two months in advance if your plans change. I don't care what their policy is, this is not a policy that is sustainable in this day and age. I will never refer and I will never use hot wire ever again. I plan on taking out a full page ad in the New York Times to air my disgust with this company.

Hotwire is the most horrible company ever! Their phone lines rarely work without hanging up on you when you when you need to get a hold of someone. Texting with an agent takes a very long time. I reserved a hotel heart rate. Where you do not know which hotel you are getting until after you pay for it and it is not allowed to be cancelled. The hotel I booked was for a 4 1/2 star hotel, supposedly.

To whom it may concern, Last year, the technician mentioned 1 one free of phone service în addition to the Service provided through the contract on Palm Chase Lakes. I have found myself with the bill for the phone line that it’s supposed be free for 1 year. I have called and forced to pay to restore the service. I have asked to cancel the phone line service and restore the account to the original contract under Palm Chase Lakes. 2 months later same extortion gimmick. No internet or TV and the service can’t be restored until payment is made for a phone line that it's supposed be cancelled and services restored to the initial contract under Palm Chase Lakes. I’ve been told, I have to wait 24 for management to respond. No internet, no TV…

I would give a less star if possible. These people took my money and applied it to a room overseas with no refund. A mistake made on their behalf. They should be shutdown. These people are frauds. Never make the mistake to use them.

I've used HW before with varying results. I just booked a hotel for tonight and I did not receive any of the hotels on the "which one will I get". Furthermore, the hotel location is miles from the search location. A total rip off - bait and switch. Beware - don't use.

Hotwire is now using a bait and switch approach--showing lower rates for rooms that aren't available. It's a shame--I used them for years with no issues but no more. I found a lower rate on Expedia than Hotwire was trying to switch me to. Adios, Hotwire.

Absolutely Disgusting and Unacceptable Experience at Hotwire.com. We traveled all the way from Vancouver to Victoria with our kids for a family vacation. We had a confirmed reservation and everything was planned around this booking. We arrived at NIGHT, with children, tired from travel — only to be told at the front desk that they had “oversold” the hotel and there was no room available for us. No room. No backup plan. No real help.

They are the absolute worst. ZERO cancellations allowed. I made a reservation and tried to cancel in under two minutes. They would not let me cancel. What kind of cracker jack deal are they running. Sketchy as heck. Never again.

Horrible customer service. Do not book a car with them. I booked for two days and only needed it for a few hours, with not even a partial refund. Do not book a car with Hotwire. Use the rental agency directly.

Josh came to my house in Sun Valley Florida. He was prompt and professional. He clearly explained all the updates to me and where I could go to watch informational videos. He was very helpful and needs to be promoted.

I would have gone with minus 0 but I can't. My association have decided to them on board because it was cheaper. Yup cheaper alright...I have upgraded to the better internet and still is lousy. I have a medical alert and because of the contract with fision the internet did not work I couldn't call the medical alert. Not only that it destroyed my whole unit with medical alert. I have a severe condition and if I can't push the botton to call 911 then I am in trouble. I would not be happy camper and all because of FISION. They are putting me in danger because poor service with cable Tv but my association also is at risk of using them bc they are cheaper. What is the purpose of living in a 55plus if you can not rely on a great connection for your device. Both are not considering of people but rather than money saving on a 55plus. ASHAME... Terrible company.

Terrible system. Went to pay for rental car system says refresh page as I'm refreshing page to make the payment system changes the time of the rental car. When I call to confirm with Hotwire that your system change my time there's nothing they can do now. I'm the stupid one. I don't know what time I'm leaving and what time I'm coming back and I'm the one making the reservations and leaving on vacation. Isn't that ridiculous?

Zero if I could. Hotwire is a bait and switch operation. Advertised items like "unlimited mileage" and especially "48 hour cancelation" are often NOT included in their "special price" cars, which you are required to book before you know what the company and their revised policies are. Hotwire also uses a chat for complaints, so you'll have no recourse if you are dissatisfied. I just went through this after my flight was cancelled and I could not cancel this reservation. My advice: DO NOT USE. This company needs to go out of business.

Zero stars if I had the option.. Terrible customer service. Terrible connection. The worst thing is the internet in my house is terrible internet. It’s coming on and off. Technicians came four times and never fixed. It televisions are not connected. Good movies and programs stops in the middle in a short phrase and short story do not even get close to hot wire. It’s very hot and you gonna get burned badly.

Hotwire deserves 1 star because they finally corrected an overcharge by refunding the money I had been overcharged when I was given a rental by Drivo Car Rental in Newark who overcharged me because they didn't have the less expensive car I had reserved. Drivo was contacted by ACE Car Rental. By protesting mistreatment by writing review and calling Hotwire with complaint, I was finally given refund.

Absolute disgrace of a company if you can even call it that. They should be investigated for stealing over 250 bucks in credits and refunds from my account. DO NOT BOOK With THESE CLOWNS. You will lose money if you book here.

First of all, they lied and said that I was going to get a name brand 4-star hotel like Hyatt or Hilton. After charging my card, they booked me for a 3-star hotel with no address called Kozy Houston North Hotel. Within 2 mins, I contacted customer service and they said refunds. So, I’m forced to stay at a hotel with my small child that I don’t feel comfortable in. Hotwire refuse to change my hotel. It’s all a scam! I’M SO PISSED OFF RIGHT NOW & I will never book anything through Hotwire again. I suggest you don’t either unless you want to get ** over too!

Scheduled a hotel in Alabama for the weekend and they canceled my reservation I made for my children to travel an then blamed the hotel and then customer service wants to not answer and then they want be pissy with my son when he arrived. I literally am repulsed at how badly they treat people and then don’t want to give back money or fix the mistakes they made. My son was miles from home and had nowhere to stay in a large city he knows no one.

Please do not book hotel through Hotwire. I booked a hotel through them and got Staybridge Suites in Pittsburgh. Came from my daughter’s move in. When we reached the hotel, the hotel front desk said that the reservation is canceled. We had to look for another hotel and got a lower star as none were available. Incompetent workforce in hotwire.

Beware!!!! Do not book with this company. False advertisement. The quality has gone down. You will not get what you’re promised. I booked a hotel in Scottsdale and ended up in Phoenix with a questionable 5 star hotel. For their own error, they will tell you to pay a $40.00 fee, and deposit your money back to use another Hotwire property. Run. Use another booking site with exceptional customer service. They will be out of business at this rate. Word of mouth is powerful.

I made a reservation for a rental car. Accidentally my finger slipped and pressed the wrong airport. I didn’t realize it until I looked within one minute. I immediately called to change airports. They refused and I am stuck paying for a car I can’t use. I pleased. Please take the money I gave you and put it in the correct airport. It was one minute I realized my mistake. Geez. How about a one time courtesy? Never will book with them again.

Inconsistent internet, down more than a few days every month. When calling for help, they threaten to give a $99 fee if they cant figure out the problem. And internet prices are higher than competition.

Total Scam. Charged for a car they refused to provide. Hotwire charged me for a car they refused to honor when my son went to pick it up. Despite for having a valid reservation, the rental location denied the vehicle, and Hotwire still kept the money. I contacted their customer service multiple times, each time I had to start over because their representative failed to document the record. I escalated to a manager and spoke to him and he assured me he would take care of the issue.

Don't ever pay upfront. You will get to Anthony P. a manager and all he will do is read you the small print policy guidelines... Their policies are completely inflexible and not worth the savings. Do NOT ever use them for travel services.

DO NOT USE HOTWIRE EVER. They change names of hotels shown and you get stuck with junk. They did not advertise the proper name of the hotel or we would never of accepted the deal. You suck Hotwire and you take our money to be very unhappy.

Internet is fast and dependable. The cable/tv, on the other hand, is horrible. Equipment is very poor and basic with no other options. Stay away from Hotwire or you'll be writing bad reviews like me.

Hotwire is the worst and most frustrating cable service ever. It seems Their systems reboot every night in the middle of watching shows. Their dvr fail to record and despite claiming the fastest internet service my devices are all slower than when I had Comcast.

This is the worst app to do anything through and they should be charged with robbery and rico. They stole my money literally, said that my card did not go through and they still took the money off of my card. So frustrating, please don’t use them: and call the president to shut them down please

Hotwire will not take any responsibility for hotel bad services. All they do is take your money. I booked a hotel near Venice Beach, California, 4 star hotel and the experience was terrible. The hotel had no hot water, and the staff were extremely rude and uncooperative. They refused to take any responsibility for the issue. I ended up leaving the hotel at 4 a.m., looking for another place just to take a shower. I contacted Hotwire a few hours later and requested a full refund. Instead, they gave me the runaround—Excuses, shifting blame, and no resolution. Please be aware: Once they take your money, companies like this may not care about taking care of their clients.

I booked with Hotwire for NYE 2025. I paid for a 4 star hotel in the downtown core of Ottawa. I did not get a 4 star hotel. When I complained to the hotel they did the best to accommodate me but they were in the middle of renovations and some services (like TV) were being updated and not available. They encouraged me to reach out to hotwire which I did but didn't connect that night as it was NYE and I couldn't get through but left my number for a text back service. Eventually when I followed up with them they said there is no record of any attempts on my end the best they could do was a $60.00 credit for the future. I explained that wasn't satisfactory, that I had paid for a four star experience and didn't get it and wanted a partial refund. They did nothing. Be prepared, not picking out your hotel is a real roll of the dice, you could get a what you paid for or you could get screwed.

Requested a hotel in a certain city. They booked me in a location in the opposite direction in which I was going hours away. They would not change it. Said the sale was final. Absolutely unscrupulous! I was under a time restraint and couldn't lose hours on this trip as I had a deadline to be at a conference.

Hotwire booked me at a hotel that is closed and has been closed for 2 years. They are refusing to give me a full refund! Are opening the second investigation, yet you can’t reach the hotel by phone. And if you get on the actual hotels website you can’t reserve rooms due to them being closed. This is really bad business! I won’t be booking through Hotwire moving forward.

I purchased a 3.5 star hotel. The example hotel brands were Hilton and Marriot. They stuck me in a Motel 6 which had broken windows. The room smelled awful and the heat didn't work. They charged me substantially more than it would have cost to book on Motel 6's website directly.