Hotwire

I reserved 2 non smoking rooms on the Hotwire website. One minute after reserving, the motel called to let us know they did not have any non smoking rooms. Neither the motel or Hotwire would refund our money even though the room we reserved was not available. False advertisement from Hotwire.

Customer service at Hotwire is unknowledgeable, unhelpful, they promise to call you back and they never do! They say they're going to help you and lie to you. I will never use hotwire again!!!! Specifically Josh which was the name of the agent that I had encountered. They booked the wrong hotel which was too far from the area that I was going to, and when I called for help he said, "Yes we will take care of this and we will call you back specifically at 9:00 a.m. the next day so we can get in touch with the people at the hotel to change a booking."

I booked a car with Hotwire. It was SUV Tahoe my had mistake in my reservation. I called the agency for just change the drop off time, they said we couldn’t change it but we canceled reservation and give you credit for new reservation. The new reservation agency booked for me Ford Fusion the same price with Tahoe and they said I can’t change or cancel this deal.

As Hotwire first customers, I wondered why people would not rave about them. With my most recent experience now, I know why. Their principle and ethics have diminished along with their customer service "TJ" agent ** a reflection of such poor quality. I made a car reservation for April 12, 2023. Held my end of the deal, the unreliable agency NuCar never showed up to pick us up. Was sent on a wild goose chase, following the instructions on the reservation email. After several voicemails. Later the agency sent an email stating they were close. Yet neither company has the decency to take upon any responsibility. Stranded at the airport without any human contact, this turned out to be on the customer. For all I know this arrangement could easily be a scam to rob people of their money with a bogus offer and a bogus agency. This is the end, to our continued business. Very disappointed.

On Sept.2nd 22 I was looking at hotel rooms in Jasper Alberta as I'm taking the Rocky Mountain train from there to Vancouver for my daughter's 21st birthday.

As I was searching for a hotrate from Hotwire popped up, once in a lifetime $3000.00 room at the Fairmont Jasper for 90% off book now before it's gone. I jumped on it, paid the almost $400 for the room, I let my daughter know how proud I was to reserve such a room for her at such a bargain. For the next few months I tried to contact the Fairmont Jasper but they had no record of the reservation, so I contacted Hotwire for the third time for more information as the booking number and reservation had no record at the hotel. They informed me that it was a 3rd party booking so the Fairmont won't have the information until April 2023, so I patiently waited, then contacted the hotel only to find out I was booked into a standard room for $300.00.

I went to book an online car rental and the last step was to confirm the booking. It booked and the resulting page said they increased the price from $310 to $415. Not we are changing the price do you still want to book? But we've booked it anyway at a higher price. Waste of my time. Now I have to call and cancel. Shady bait and switch.

We purchased a rental car through Hotwire for a recent trip. Our flight was cancelled by the airline and the car rental was cancelled and rebooked. Hotwire has a rigid hidden policy that does not allow refunds for any hot deals. Once we realized of our cancellation we immediately reached out to make the change. After numerous times trying to reach customer service we were told to provide documentation to back up the cancellation to get a refund. Then we were recently told of this policy of no refunds. I'm sure this happens a lot with people and they are making a lot of money off the backs of people by no fault of their own had this happen to them. In our case it was about $500. Stay away from them and any other company that has this rigid strict policy that is not based in reality!

Be careful before booking a "Deal" with Hotwire. Unfortunately, Hotwire is not what it used to be. I reserved what Hotwire called a “4 star” hotel at DoubleTree by Hilton Hotel Buffalo - Amherst. Check in was very pleasant. Front desk staff was extremely curious and helpful. Sadly, as we walked through the halls towards our room we started to notice it was worn and dated. As we approached the door, we noticed it was quite dirty. As soon as we open the door we saw the room had cracks and stains in the ceiling. The (very cramped) bathroom floor was worn and filthy. There was what looked like mold on the shower ceiling. Aside from the beds being clean and comfortable, this was more what I would expect from an 80’s motel.

I booked a hot rate hotel through Hotwire. Experience was really bad. Called Hotwire but they refused to give me a refund or credit especially when the hotel room was $250/ night. Do not use Hotwire. Very bad customer service, not accommodating after the sale, all Hotwire cares about is the commission from the reservation they make. I will never use Hotwire again.

Hotwire does not deserve even 1 star. I had a horrible experience booked the hotel for 2 days and when I went to the hotel there was no one at the Reception and when I called Hotwire customer care they were saying to wait until the next day outside to reserve the hotel in that freezing cold and they already deducted the amount from my card. Beware of this petty ** site which does have standards or responsibility to hear to the customer.