Hotwire Reviews

I am a business traveler and use Hotwire extensively. I set up a business card to use and it disappeared and they billed my personal card. I asked them to change the billing to the correct card and they refused and said they couldn't? Really? I book 2 to 3 nights a week and they now list my business. Stupid business practices. This was a simple adjustment for a heavy user.

I rent a car luxury car with Thrifty in Denver, they don't have it waiting for 1 hour and the end have to take mid-size and paid luxury car. Thrifty said, "Call Hotwire for refund" and Hotwire said nope. What idiots.

Having never used Hotwire the way it is now it was a surprise when trying to book a hotel for one night that we don't know what hotel we would get until we paid. We got an Air BnB called Metro Tempe Apartments. The room we reserved was a mess, when calling Metro back they didn't have another room and we had to drive two hours back home arriving home at 1230am (not fun). We called Hotwire the next day and was told they could only give us a $25 credit, not the $125.19 we paid. We called back a 2nd time and talked with someone how talked with Metro for a refund.

I do not recommend Hotwire for renting a car. I rented a car through Hotwire in Louisville for two weeks, but Hotwire charged me 440 USD in addition to the 748 USD that the rental car company charged me!!

We booked Holiday Inn Express through Hotwire in Nebraska City for one night. The Hotel Charged us as well. Neither one wants to pay us back for double-paid room! Hotwire gotten a lot more greedier over the years.

My husband and I recently took a trip to Vegas for his birthday. We were quoted a price of $58. The car rental company (Ace), states they never received this price. Neither company wanted to reach out to the other. Both agents at Hotwire were completely unhelpful and didn’t want to listen. So, please beware you’re not going to be helped if you book through this company. Very sad and disappointing!

I booked on their site, paid in full. Go get my rental car, the provider is saying I had to pay more money from what Hotwire took from my credit card. My cc limit is $500 so extra money dollar car rental was asking for wasn’t available but hotwire website doesn’t say any amount that the rental provider needs to pick the car up! I call hotwire cs to get assistance. They say cuz they helped me once they can’t help me again! The economy is ** up & they just taking people's money with no explanation & no credit back nothing!! Hotwire lost a customer!! They are thieves!!!!

Look at all of the negative reviews!! I wish I would have!! Their website made me refresh the search page and it changed the dates without me noticing prior to booking. And they would not refund my cash. Trying to save a little now ended up costing me more money.

I booked a room through the app that promised a branded hotel. When I got to the hotel the name and brand I was promised had changed yet Hotwire did pass through the reservation. It was late at night and not many options so I stayed overnight. I reported the issue to Hotwire and their rep said the site wasn’t updated. My reservation showed the old name and I provided proof that it wasn’t the same hotel. They offered no customer service. Not even a credit for the experience. I wasn’t looking for a refund but I did expect something to be adjusted since they false advertised. They told to fill out the survey.

I booked a hotel and paid for it with Hotwire but when I got to the hotel the person in the office informed me that they would not be honoring my reservation and that I could not get a room. Hotwire refused to refund my money so that I could get another room and would not book me a room but kept my money. I had no choice but to sleep in my car thanks to Hotwire. I will never use that horrible site ever again.