Hotwire Reviews

I booked a room in Silver Springs MD. for Aug. back in 3/08. I was assured I could change the reservation with no fees. Our plans changed and I attemtped to modify my reservation on line but was unable to do so. The drop down menu only gave me 2005 and 2006 as options and would not let me modify my dates.

I was suppose to arrive in Philadelphia @ 11:17.or so. After quite a bit of hassling, I finally managed, to get back on flight #789, but my luggage with my personal ID (licensees), etc didn't arrive until about 2 or 3 pm. Meanwhile I could not rent the car , I had reserved, nor would they allow me to switch or add my husband to rental agreement, as stated by HOTWIRE. Meanwhile, We ended up @ the airport, until about 6 pm(trying to rent a car), too late to attend the event, that I went there for.

I went on line to rent a car for a manadatory conference that must attend to stay a teacher they decline the purchase on 6/21 so they told me to try again 6/22 but they refuse to send the bank the information stating that the transaction was deline so it can be reverse on my card

My daughter booked a flight with Hotwire from Philadelphia to Chicago to visit a college roommate. Her friend called 72 hours prior to the flight due to an unexpected business trip to China. We contacted Hotwire not for a refund but a change for a later date. We were both told if the ticket is not used the full fair would be lost. I feel that this is an excessive penality for situations beyond our control. I further contacted Northwest Airlines and offered to pay the penality for a different date but they told me to take the problem back to Hotwire.

Hotwire offered a 3 star hotel in Pismo on Shell beach. When I entered my details after I booked my trip, I received a 2.5 star hotel at Groover beach in the Pismo area. I confronted them with the difference in star rating and location, but their customer service does not want to refund or book me a room in a 3 star hotel in the right location. I feel cheated, it looks like hotwire is a scam. I would not recommend them.

There was a drop in the price from the time that I booked my flight. I called Hotwire to see what could be done with that. The rep informed me that there is nothing that could be done but that they RECOMMEND that customers book there flight NO MORE than 3 to 4 weeks prior to completing the trips for the lowest price. I found that to be interesting because the website states shows the lowest price or fare disclaimer. I think they are misrepresenting what they are trying to advertise.

I made a reservation through hotwire.com for a rentel car. I did it on online with my credit card. I received the bill and after I paid it something came up that I had to call to change the rental date. The supervisor said it couldn't be done because it say's 'no changing dates and no refunds'.

I am from the Toledo OH area. Family members will arrive the end of June for a visit. Because of space constraints I booked a hotel room in Toledo OH for 5 nights for 2 persons using Hotwire. The internet site noted Westgate. There was referral to a small map showing area where hotels could be. Westgate is convenient to where I live. However, when hotel name was revealed it was the Seagate Hotel in downtown Toledo. This hotel has been in the throes of bancruptcy for several years and is extremely undesireable. User reviews are almost all negative citing poor repair, dirty rooms and lack of service.

Booked and paid for the reservation on the special website (entertainment.com), used to get a $30 rebate. Filed the rebate form upon completion of the trip. They say didn't meet all of the terms of the rebate in an E-mail. I sent a note to their customer service, and they said I had to write a letter to their corporate office, as they couldn't help me. I have since written two letters, with no response! The trip took place in June, and the rebate form said they would rebate the money back within 6-8 weeks!

I booked my hotel on Hotwire.com. I requested a three star hotel, the highest star quality they had, and a certain location. When are reservation came up it was for a Holiday Inn in a area that I did NOT request. Holiday Inn to me is not a three star hotel. Our room was a nightmare. Two full beds instead of a king that we booked. The room smelled of mold, and smoke. The carpet was not stretched and no towels in bathroom. We complained and were moved to another room. We called and asked for extra pillows which we NEVER received. When I contacted Hotwire there was no remorse or no offer to make it right.

With Hotwire you don't know what you get until you book or in our case get to hotel. I searched for a hotel for a trip to Universal Studios California. I searched Hollywood then chose Burbank/Universal City as my choice knowing Universal City is what the area directly around the theme park is called. I got my confirmation email it described the hotel as the Hilton Burbank/Convention center. I called Hotwire they said that the area was so close that it would be at Universal Studios. We arrive at Midnight and saw the Hilton from the interstate at Universal Studios finding we were at the wrong Hilton (our fault we just followed the Hilton sign knowing we were booked at the Hilton Burbank/Universal City)

It was not disclosed that I would not have a choice in the time the flights were leaving. I booked 1500.00 worth of tickets and it only saidyour flight times will be given to you after purchase. To me I thought that meant that I would be given options after I had given them my credit card. I have purchased tickets online alot before and I have never not been given an option as to when I wanted to fly.

I booked a flight through Hotwire and the website failed to add the second passenger. I called into the Customer Care center to have the second customer manually added. After much pleading they agreed to add my companion (they make an additional $600 because of it). Unbenouced to me, they incorrectly entered his first name. When I noticed this error (3 weeks before the departure date) I requested that they make the appropriate correction to the passengers first name. The adamantly refused.

I was checking prices as I always do, and suddenly they charge me for airlines tickets, when I just need some more info, about the airlines schedules. I called them, and they claimed I press the agreement buy now tickets.And quite frankly it's a set up on the worse case.