Hotwire Reviews

I will likely never use Hotwire or their parent company, Expedia, again. I booked and paid for a hotel reservation on Hotwire.com for a room in Vero Beach, Florida on September 1 and 2, 2018. I received an email confirmation stating that my room was booked. My credit card was charged. After driving two and a half hours with children to the hotel on a holiday weekend, I arrived at the hotel to check in. The front desk clerk told me that they were sold out and that there were no rooms available. I showed her my printed confirmation letter with a confirmation number from Hotwire/Expedia. She apologized and said that Hotwire/Expedia had sold me a room that did not exist.

Hotwire is the worst thing I ever used I wouldn’t wish it on my worst enemy. The first time I used Hotwire was in North Carolina and it put me in an area that had people blasting music and kids running around till 3 am and the area was so bad I would of felt safe with my weapon on me. The second time was August 2018 in Florida and this time I actually left the hotel that they booked me in and went and spent more money on another hotel because this hotel was by far the worst. I will never use Hotwire again. Keep in mind it’s cheap for a reason because they put you in the worst places.

Once but never again. Booked through Hotwire hotel for my family in Olathe (KS). Hotwire sent me a confirmation. On arrival it seemed that the room was reserved. But a week later my credit card was charged by the hotel for around $ 600, claiming they never received any money from Hotwire. Called Hotwire customer service but the lady (from India?) was not able to speak proper English let alone solve the problem. Now mailed Hotwire several times but never received an answer. So now I paid the room twice for $ 600. Hotwire never never never again. You can book your trip anywhere but take my advice: DO NOT USE HOTWIRE!

Sent 3 emails to Hotwire.com after returning from our trip. The initial message was sent while waiting for our plane to depart on August 18th, a following up was sent on August 21st, then the last message was sent August 27, 2018. To date NO REPLY. Today I finally took precious time to call and speak with someone regarding my experience. Of course she offered NOTHING in regards to empathy, understanding or the ability to assist with resolving the matter. Nevertheless in my case, it worked out in spite of the lack of respect by Hotwire.com. The neglect of simply acknowledging and replying to my numerous email messages is unacceptable for ANY business desiring to remain profitable. Definitely will need to reconsider prior to booking ANYTHING with Hotwire.com in ANY of our future trip planning.

ADVICE IF YOU USE HOTWIRE: NEVER book their Hot Deals where they choose the hotel for you after you pay and agree that's it's non-refundable. And definitely DO NOT pay for the insurance. The insurance doesn't cover cancellations like on other booking sites. I have always had great experiences with their sister company Expedia.

Book the room with Hotwire. Asked for a double room. Got to hotel. It was a room with a single bed in it. Called and spoke with a person who spoke English so poorly he couldn’t figure out that the room had only one bed in it. After repeating “we need two beds, our room only had one” 4 times, we had him speak to the hotel manager. She finally said she didn’t understand why he was so confused. It was really simple. But he refused to help. We spoke to a supervisor who did at least speak English but was rude and not helpful and refused to fix the situation or refund our money. We ended up having to pay for a different room through the hotel directly. NEVER BOOK THROUGH HOTWIRE.

I had the most horrible experience I would never ever forget with Hotwire. This was my third time using Hotwire and it would definitely be the last. I booked my hotel through Hotwire 4 days ahead of my trip to Ohio but I never got a confirmation of my booking sent into my mail. It took speaking with 11 yes ELEVEN people at Hotwire to cancel my reservation. Absolutely the WORST, customer service EVER!

I was Promised a refund on 7/16/2018. Haven’t received it. It is now 8/15/18. I called Numerous of times. Agents are very rude. Supervisors rude. They can’t get in contact with the hotel so they are making me suffer. This is terrible. They are terrible. By far the worst booking site ever. I WILL NEVER USE THEM AGAIN. THEY ARE TERRIBLE. RIP PEOPLE OFF. GET RUDE AND SNOBBY WHEN You complain about your money. Terrible. I’ll never use them again. They need better service and I’m taking this to my social media platform and following on Twitter.

I had the most horrible experience I would never ever forget with Hotwire. This was my first time using Hotwire and it would definitely be the last. I booked my flight and hotel through Hotwire 6 weeks ahead of my trip to Virginia and I got confirmation of my booking sent into my mail. I flew to Virginia in the morning and immediately got busy with what I came to do and I finished up 9 pm with the hope of going to my hotel room to sleep and wake up 5 am the following day to continue where I stopped. On getting to the hotel, the hotel staff, very polite young lady told me my room was not paid for by Hotwire so the reservation was not confirmed. The Hotwire later called the hotel to make the payment after I called customer service but the transaction was repeatedly declined because of Hotwire bad credit card.

We booked a room using Hotwire's hot deal. We selected a 3.5 star hotel. When the hotel was selected, we weren't familiar with it. Upon review of the hotel's website, we determined that we could have booked a room cheaper, direct from hotel. When we booked through Hotwire, we selected hotel protection. We called Hotwire to explain the situation, asking them to cancel our reservation or assign a better hotel, to which they were not willing to do either and told us that the only way the cancellation could occur was inclement weather or if we were admitted to a hospital. We will never use Hotwire again and we suggest you don't either!!!

PLEASE DO NOT STAY AT THIS HOTEL OR BOOK THRU HOTWIRE. My experience began when I arrived at the hotel. The rooms had cracked windows, drug infested and prostitution people living in the hotel “WELFARE HOTEL.” The pool was disgusting with floating pampers and green molded water. Hotel looked like it was abandoned and not been updated and maintained in decades. The place looked real shady, I did not felt comfortable staying in my hotel room.

This is about the customer service. I purchased ya tickets to California last year, One for my boyfriend and One for myself and I purchased the insurance. I had to unexpectedly cancel my trip and when I tried to use the insurance I was told I could only use it for a death or sickness! And then I told them I had neither so they gave me a credit for one year and said I had to pay $200 PER PERSON when I book the hotel again which doesn’t make sense because I paid for the tickets with one card. Then I called and asked if I could have both credits in my name because me and my boyfriend broke up and they said I had to keep it in his name which again doesn’t make sense because I paid for both tickets under my name. Needless to say I am very upset with my experience with Hotwire and will not be using you guys again for my travel and I have used you guys multiple times. My credit has now expired and I am out almost $900 just wasted! Horrible customer service!

I booked a hotel with Hotwire and chose a 4 star rating for 3 families (3 per room). When we were given our hotel I called the hotel to check out accommodations... I was told that we have a single room and would be charged an extra $25 per family if the room needed a rollaway bed. What? We were 3 people in a room Hotwire makes you choose your star rating... I chose 4 star! How does a rollaway bed equate to a 4 star hotel? After me hearing this information I called Hotwire and YES I was confused/upset - We were going to New York with our son who is 17 and too big for a rollaway bed or to sleep with mom and dad. Hotwire said that they will call to rebook elsewhere...

First and last time I’m ever using Hotwire. Looked for a hotel for 2 nights with the hotwire rate and I didn’t like the no refund policy so before I passed on it a “button” came up saying “not sure you can make the date? Get hotel protection!” So I bought the protection. Sure enough plans got changed and when I went to get my $250 back, hotwire referred me to the junk travel insurance company they work through and the only time you can collect is if you are dead or someone close to you is dead. Plus the hotel was in a high traveled area and so they made double the amount as I am positive they were able to fill the room. Won’t ever use the travel insurance OR hotwire ever again and we travel a lot too.

I made a hotel reservation through Hotwire for two nights in Chicago. When I went to check in I was charged a mandatory $10 daily destination fee. I called hotwire and the lady at the customer service kept repeating the same statements like a recorded tape that I have to pay all extras such as room service, parking, etc. I told her those are optional services and anyone knows that if you use those services you have to pay for it. It is a universal understanding for all. But what I was charged was "Mandatory". Either I use the internet or not, the food coupon they provided or not, I had to pay for it. No help at all, she kept reading me the same clause.

I rented a car for a pickup of 930pm on Friday and dropoff at 11pm on the following Wednesday. When I got the email confirmation after going through all the steps on the website to book the site reverted my times back to their default of noon and noon for pickup and dropoff. I did not notice this until the night before pickup when I went to confirm 9 or 930pm and found the error. Hotwire refused to change the dropoff time as I could work with the pickup claiming that Enterprise, the car rental company they booked through, would not make the change and stating that all sales were final and could not be modified. Now that I am driving 8-9 hours home on that Wednesday I am going to be charged extra for not being there to turn in this rental at noon which was not what I had selected to book.

On July 23 I book 5 tickets from California to Montréal. I went ahead with the transaction then only realized that the price are different due to booking fee. Hotwire charge $10 booking fee/person. Then another member of the family want to travel at the same time and the same day. I call customer service and request to cancel the ticket so I can rebook. The representative said I will get the refund, but didn’t mention that the booking fee are NONREFUNDABLE. I searched tickets for 6 persons with Hotwire.com again then search with Orbitz.com and with Expedia.com and decided to book my ticket with Expedia.com. With the same itinerary for 6 persons I was charged only $12.95.

I booked a hotel using Hotwire on 7/22/18 -- the "Hot Rate" was $111 with all taxes/fees added. Well...got a bill under my door this morning by mistake -- total if I had paid the hotel directly was $92.90 with fees/taxes!!! Called Hotwire--can't do anything about it. SO BEWARE...check directly with hotels FIRST!!! I could have saved approximately $20 on this room!

We wanted to travel to Detroit, have used Hotwire several times before, no problem. They gave us sixth car rental. They said we couldn't travel there, only could go to Florida, North Carolina, Miss., Georgia, we were disappointed since this was travel day, and we paid for car 2 months in advance! Talked to Hotwire and supervisors, no one really cared, all they could say is no changes and no refund. Never use Hotwire! So bad for consumers! Almost spoiled our vacation... Rent car from car rental places! Unhappy!

I just made a reservation for 2 queen bed at Wyndham in Clearwater Fl. During my payment verification system stated price changed. When finalizing changed my reservation to a King bed! I have pictures of the two queen bed reservation. Called Hotwire right away on the phone for 40 minutes pretty much nothing they can do. Well, will never use again. Beware to any hotels or resorts using Hotwire they should stop! Just plain fraud and misrepresentation. They were willing to cancel at my cost, just would not try to fix what their system messed up. At 10, 11 and 11:30 am they are still showing the two queen bed on reservations. What a joke of a company!!! Will be making a complaint to Attorney General.

I read the reviews and decided to book with Hotwire AND Molicie Hotel and Spa in Medellin, Colombia. That was a terrible decision. Overall, everything advertised on Hotwire was fake and misrepresented. You will find this hotel in front of a construction site from 7am till 6pm. The hotel itself is like a prison and feels like a prison. Staff does not speak English. No premium bedding, you get a bar of soap, and a 12 in TV, no A/C in the room and no hot water after midnight. You get charged for additional guest who comes to visit you.

I wrote a review before, being really critical of the company. I decided to give them another call. A different operator responded. She was very helpful and understanding. She cancel my previous reservation and set me up with another reservation that cost me more, but I was happy that they did accommodate me.

This is my first and last time using this internet service. I booked a car at Atlanta airport, paid the amount charged on my credit card. When I get to the airport to pick up the car I was told that I had to have a flight itinerary, showing where I flew in from and where and when I was flying out. I was shocked and told the lady behind the counter at Ace car rental, (who I might add was a very unconcerned and not customer oriented at all), that that was not part of the online process. She insisted that it was and it was just too bad I didn't read the fine print. I proceeded to call the Hotwire customer service number. The gentleman who answered my call said there was no reason for them not to rent me a car. He spoke with the lady behind the desk and she told him the same thing that that was part of their policy.

It is the second time that I rent a car using this application. On both occasions, they offered me insurance for the car and when I go to the place to pick up the car, the insurance does not accept it. But on this second occasion, they never refund me the money. Although I canceled the policy before picking up the car, they never refund me the money. Even, contact someone in this application for the "chat" and told me that there are very few places where they do not accept the insurance they offer. I do not use this application again.

Stay away from Hotwire. I paid in full for rental car with a travel package I got to my destination. Couldn't get rental car thru Thrifty (stay away from too). My car was given away. They had no car but of course that is not what they told us. They said "our card was declined and NOT going thru" but a lie. It worked just fine at Budget and everywhere else... Anyways Hotwire was supposed to issue a full refund and it's now been over a month and still no refund. Apparently it hadn't even been done, so now they say it will take 15 more days to process... So I have to wait 2 months. WE SHALL SEE IF I EVEN GET THE REFUND... What a joke. I called and called and got the run around, no phone calls back from Managers... BEWARE. DO NOT USE THEM.

I brought my kids to a last minute trip to the beach. We decided to get a hotel room and we search 2 or 3 different websites for deals in hotels. We end up choosing one of Hotwire deals. I searched for hotel rooms in Ocean City Maryland and it give me many different areas. I end up choosing the best deal and after checking the bill which was very much double of what they were promoting (the hotel was charging $50 and Hotwire’s fees and taxes made it more than $100 a night) but we needed a place to stay. I reserved 2 rooms. I put all my information noticing that it was not an address of the hotel. I’m not very familiar with the areas but I know the difference between states.

We booked a stay at Hotwire 3 star hotel - selected 2 beds - in San Diego in March for a June vacation (was "Crowne Plaza"). Just hours before arrival, I called hotel & was told Hotwire canceled our room a week before our arrival & there was no availability at hotel (2 hours before arrival no room! We had booked 3 months ago!). After 2 different calls, hours on phone with rude customer service "robots" where Hotwire 1st admitted they canceled without notifying us, they then rebooked a different option. A Hotwire supervisor then denied that they had canceled in 1st place (lied to me - a previous employee had already admitted the mistake). The new room booked last minute didn't accommodate 2 adults/2 kids so stressful (King = 3 person limit).

Using Hotwire for the first time, I trusted this site to be accurate. Hotwire said the hotel was pet friendly when actually it is not! It’s a good thing I checked it out before I arrived. To make matters worse, I have to wait for my refund! I’m on a tight budget and need that money to book the appropriate hotel Hotwire was “supposed” to do in the beginning. First and last time doing business with them!

Very disappointed with this website. Hotwire overcharged me. The hotel was actually cheaper if I would have booked through them instead and I would have gotten 15% off for being a Florida resident. I would also gotten free breakfast. You GUYS SUCK!!! Never again would use any booking website. Don't ever use this company.

I had booked my 3 Days Stay at San Diego, CA Hotel without comparing and checking with the Hotel's direct reservations. Later found that if I had booked directly with the Hotel, I would have got the choice of my room, Got my pref. Bed with lesser cost. So STOP BOOKING YOUR RESERVATIONS THROUGH HOTWIRE and as well as the Supervisor and customer service were rude & not considering the facts to even match my difference. SO DO NOT BOOK THROUGH THIS COMPANY.

On my adventure in using Hotwire hotel when they capture your card information you do not know what you will receive. Bad customer or misleading information regarding your reservation. I had the nightmare experience of capturing a customer service agent by the name Neo who had absolutely no customer service skills to address a simple concern. A company that operates out of deceptive practice and use properties that should be abandoned. Companies as such be regulated with practices that don’t take money from consumers blindly and refuse to give full disclosure on why and up front what you can and will buy. This is not American. Let’s do the right thing. Shut them down. They practice should have some type of compliance that don’t allow them.

First the company kept changing my flights. Then while trying to cancel my round trip flights I was never able to communicate with someone knowledgeable enough to help me, on hold sometimes for an hour, nobody communicate with others in the company. The company does not give you any help when you need to cancel. You cannot speak to a supervisor. Today I talked to 3 different persons during 3 different calls and on their side it was the same words but no one willing to help. It is very frustrating when I had bought 6 airline tickets and now I have lost more than $4000.

I have used Hotwire for years, so I was completely taken off guard, shocked and appalled at how I was treated on June 9th. Booking air travel through Hotwire.com, I expect to be notified of itinerary changes, and was pleasantly surprised that our itinerary remained unchanged in the months before our trip. I printed the itinerary from Hotwire.com on June 5th, and we flew from OAK to SEA on the 6th uneventfully. After a wonderful trip, we presented ourselves at the Alaska Air counter for check-in for our trip home, 5 hours ahead of our flight time. However, the flight Hotwire.com booked us on, did not exist. Thank goodness we were 5 hours early! We and Alaska staff could see our itinerary online on Hotwire.com, but it just was not an existing flight. Alaska offered us seats on a flight to SFO, but our car was in Oakland, and Alaska didn't have any flights at all to Oakland that day.

I booked two nights with Hotwire through their mystery hot deal. What a mistake that was! I was lead to believe that the hotels listed were about the same caliber... a good 3.0 stars. There was NO comparison. Not only do they misrepresent their promotion of a "deal" but they do not take into account the safety or cleanliness of the property. I understood that my reservations were non-refundable and they expect the consumer to abide by those terms but this website is NOT looking out for the best interest of the consumer. What is the responsibility of this business? It is their business to know about the properties that they are representing. There is NO way the other hotel sites were comparable to this hotel. As far as I am concerned, this is false advertisement. I ended up walking away from this hotel because there were long-term residents living there. It did not look safe, it was very dirty outside and the room smelled of smoke.

They have a guarantee that they are lower than the rack rate. They don't make it clear that the guarantee only applies to the room rate, and that they make up for the discount by simply moving the discount amount to the "fees" side of your charges, so that I end up paying more than just using Marriott's reservation website, which in this case is $175.41.

We recently reserved a room from Hotwire for Durango Colorado for a vacation to ride the train but because of the recent fire the railroad cancelled our reservation and refunded us our money. I contacted Hotwire to see if we could get our money back $500.49 since there was no reason to make the trip now because the railroad would not be running. But they were rude and would not refund our money even though it was out of our control because of the wildland fire burning near Durango. I would not recommend this company to anyone because their customer service is crap. They don't care at all about you as a customer. They just want your money and are not willing to make things right.

20% service fee, trip insurance is only for a medical emergency, non-refundable period. I was traveling with my daughter and her son and needed two beds. The site said you could choose the type of bed set-up you preferred. Once booked, I reviewed my purchase and was given a king bed and a couch at Cambria Suites in Fort Collins, CO. They also excluded the free breakfast. I called the hotel and they said too bad. I tried to use the cancellation insurance which stated you could cancel for any reason. Not so, medical emergency or catastrophe only. I am Giving Cambria Suites a negative review also. Hotwire customer service politely said, "you should have read everything very carefully, regardless if you like the accommodations or not, it is not refundable." DO NOT USE HOTWIRE.

I booked hotel from Hotwire with itinerary no ** in Kiev. Due to technical glitch of Hotwire website primary guest name was taken by website from my previously booked hotel in Dubai instead of my name. I wrote them many emails stating what has happened and proved that hotel is booked under my email ID and phone no and I can produce the card which was charged. But even after so many emails I have not been able to get a reply, not even negative. I feel cheated by them.

My family and I visited the Wyndham Hotel in New Jersey, May 9th through May 13th. Not only were we given the worst room in the hotel because we booked through Hotwire, but there were bed bugs on the bed. We have photos and video footage of the incident that we will soon make public since this situation was handled very poorly by both the General Manager of the hotel and Hotwire themselves. We had to contact Hotwire 4 days in a row just for a credit of 1 night out of the 5 nights we stayed and a $40.00 credit to our next booking. That is little to no compensation for a situation at that extent. I contacted Hotwire on June 15th to advise that I would like to give Hotwire one more chance to make a new booking for a more expensive hotel this time round. I requested to at least have $60.00 Hotbucks applied to my account instead of $40.00 which is really an insult in this instance.

Hotwire website purposely misleads Canadians by hiding the prices are in US except for tiny small print at the bottom. I bought $3000 worth of Air Canada and WestJet tickets. I am in Canada buying Air Canada flights. Hotwires response to not adequately identifying the US currency was - "they are a US company". They know they are doing this as a business strategy to entrap Canadians who might not expect a flight purchased in Canada on a Canadian airline was in US funds. DO NOT BUY ANYTHING FROM HOTWIRE!!

I went on Hotwire site, and they offered a 5 stars hotel in the area I wished to be. When I arrived to the hotel, I found out it’s a weird concept of a 5 stars: there was no lobby, no one to help with the luggage. The rooms were very dark, and if I wanted to turn off the lights at night, I would have to lose my A/C. When I tried to call them from there, they put me on hold forever, and upon my return home, they would take no responsibility. Hotwire is not to be trusted. They sell you a cat in bag, literally!

I just arrived for a 5 night stay at a hotel I booked through Hotwire. I have booked before through Hotwire and never had any issues. I am a single mom of 4 and booked a hotel knowing it would not be a 3 star or even a 4 star. This is a quick getaway and I am ok with that. The website offered court view or creek view rooms. I chose court view since the view didn't really matter. The site showed an ok looking hotel with outdoor and indoor pool. Room was equipped with a mini fridge but no microwave. I called the hotel to verify if the hotel had access to a microwave and was told yes in the lobby. Upon arrival today we were told we were in an older hotel they had acquired across a fairly busy street from the hotel shown on the website. The room looks as though it hasn't been updated in 30 years.

I booked a car on Feb 26, 2018 to be picked up June 10, 2018 for four days at the Fort Lauderdale airport in Florida from Hotwire. The car agent was Sixt car rentals. The price they charge to my credit card was $133.78. Today, June 6, 2018 I found out I could get the same car from Hotwire for $77.00. Hotwire refused to make a adjustment on my account and said all sales are final even though the price went down by $50.00. BEWARE OF HOTWIRE!!!

I chose and booked a 4 star hotel on Hotwire and they proceeded to give me a 3 star hotel. I sent them the hotels advertising (see picture) that showed proof of them being a 3 star and still their customer service department did nothing about it. They refused to put me in a 4 star or refund my money. The where do not use this website they misrepresent hotels and their star rating Case number **.

I booked a so called deal with Hotwire, checked out all the hotels that were on offer and all looked nice so I went ahead and booked. Once I had the name of the hotel I started to research the area and what there was to do! It was then I found out the hotel is in such an awful area they actually lock their doors before 10pm as a safety procedure!!! I contacted Hotwire to inform them of this and ask to change to one of the other hotels but their response was awful, to say they couldn't care less is an understatement! The worst customer service I have ever come across! A lesson learnt for me, I certainly wouldn't book blind again and I certainly will not be using this awful company again.

I book through this website for 2 days at the Motel 6 in Oak Creek, WI... I didn't arrive on my check in date which was May 25-27... I arrived early morning on May 26th and upon my arrival I was inform by the hotel front desk clerk that my room was not available. Due to my day late check in I was charge a 40$ fee for a "NO SHOW"... Ok cool that's understandable to protect the customer who might didn't want to be charge for excess of 1 day due to whatever reason one person might encounter... AnyWho when I call Hotwire to receive a refund for my 2nd day I was told that it's nothing they could do even though the hotel cancel me out after day #1... So I feel the second day should automatically be refunded just because it's the right thing to do... PLEASE BEWARE OF Hotwire website on booking anything America because they are just out for your $$$$ with no courtesy...

I'm considering buying a car, and decided to rent a similar model for a week to evaluate it. I entered 'rent a ...' on the search engine and several options were presented. I chose Hotwire.com and was directed to their website. I set the rental car parameters, and the site pictured the very car I wanted. So I entered the required info, including my payment info. But when I received the confirmation (from Enterprise), it stated that I would get either the car pictured, or a similar car. Enterprise customer service confirmed that they could not guarantee me the car I thought I was renting (they promised me their best efforts and have been absolutely great to work with).

I booked a car rental through this company and decided to buy the insurance as well. The insurance is purchased through a third company and works with hotwire. It says once you purchase the insurance the company will contact you with the confirmation in an email. The next day of purchasing and getting charged from Hotwire I still had not received this email so I decided to call to find out where the policy was. I called Allianz and they said they could not find it and to call hotwire. I called hotwire who send me back to Allianz and so now Allianz cannot find me still in the system and so now I have to email them a statement saying that I got charged and wait a 72 hours until they find out.

I used Hotwire thinking that they could help me find a hotel just for one night, close to where I was in Fort Worth. I gave my zip code and said I had to have something very near to my location. Everyone knows that Hotwire uses a marketing scam of not giving the name of the hotel you are reserving, "because the prices are so low". I have never heard of a more bogus, outright lie in all my life, but I fell for it because it was 0100 in the morning and I was dying to get into a bed. Well, to my utter shock and dismay, when I found out the location of the hotel, it was 45 miles from my location.

Needed to book a hotel for 2 nights for a concert I’m taking my daughter to out of state. After playing the Hotwire version of Russian roulette that chooses your mystery 4 star hotel. I went to the website of the hotel to find out I could have booked it myself for less w/o all these restrictions that Hotwire puts in reservations. The hotel price that Hotwire advertised was INFLATED and a lie... They should be liable for false advertising's. I called and “Edmar” said that I actually saved $3 because I entered a coupon code. What a joke. Let’s hope that when I at least go to use the reservation, it will actually be there. Stay Away From Hotwire.

I purchased an airline ticket through Hotwire. I paid the additional $50.00 for the so called insurance. The day before my travel I was going to check in online to find out I needed to purchase a seat but I paid $823.00 already through Hotwire. I called them and they said that I only purchased a one way ticket. Why would I spend that type of money for a one way ticket going to Dominica Republic? I don't live there. I'm visiting. I had to get an attorney involved to talk to their corporate office to get my money back. I will never ever do business with these slime balls and I will tell anyone else never do it.

I booked a hotel blindly like Hotwire makes you do to find out the hotel has horrible reviews. Know to have bedbugs, filthy, smells bad and all reviews say don’t go there. I called Hotwire to change hotel or get a refund and they refund. They said anyone can say they're dirty or have bedbugs. Doesn’t mean it’s true. I was on the phone over an hour, spoke to a supervisor and that was their answer. "No, we won’t change or cancel your reservation". I refuse to stay there so I’m out over $500. I will never use Hotwire again.

The most unethical and unprofessional company I have ever dealt with! I bought a car rental deal from these crooks - that was advertised with a really good price. It came with a condition that you cannot cancel the reservation which was ok with me. Arriving at the pickup counter I am being told that there is going to be an additional charge (to the one I have already purchased the deal) by the rental car company!? Hotwire and Dollar SCAMMING CUSTOMERS - BEWARE!

I purchased 2 flights to Tennessee (from RI) and 2 flights back home in March. I was finally going to visit my brother whom I have not seen in 30 years. I purchased the tickets from Hotwire, and purchased the insurance. The flights to Tennessee were cancelled due to a snowstorm. Hotwire refused to return the $270 for the return flights. The insurance claim was denied because I "Didn't purchase insurance that covers weather cancellations". The airline said Hotwire had the money. I called several times and explained that I had no control over the cancellations, and if I couldn't get there, I obviously wouldn't be able to use the flights home. They wouldn't budge. They kept my money. I will now have to save up to see my brother. I was so disappointed. I feel like Hotwire robbed me. Beware.

Beware of additional fees if renting a car through Hotwire! I rented a car for a week via Hotwire, charged amount was prepaid and final, undefined renal company, turned out to be Thrifty at SNA. Picked up the car, charged additional fee, for Concession fee, vehicle license fee, and tax. Says everyone pays this! On Hotwire Website there is no mention of additional unknown fees, Prices prepaid are not final!!

I ordered car service from 6/11-6/16. Within my week of booking I see that both hotwire.com and other competitors are significantly cheaper than what I bought. Examples are: Hotwire current = $141.32, Expediac= $134.00, Priceline = $123.20 all taxes included. I paid last week a total of $192.54. I called today and spoke to a total of 4 people. Two of the representatives were supervisors. Eric was the first supervisor I spoke to and before he hung up the phone with me he said "I am allowed to end this call because I already went through our policy."

I booked a rental mini-van through Hotwire's "Hot Rates" to pick up our daughter from her college dorm and load up her furnishings and simply requested Hotwire change the pick up location from Gainesville FL to West Palm Beach where we live. I spoke with at least 5 or 6 Hotwire agents, all very nice, polite folks, all of whom said "no can do" - explaining it's a written policy and there's nothing they can do. SO FOLKS, BE VERY SURE if you book a special deal through Hotwire that nothing in your life NOT change in the meantime because they absolutely will not help or accommodate you in any way. Better yet, maybe book through a different site.

I will never book from HOTWIRE again. I made a mistake of booking a hotel from Hotwire on the amount of 1000. the payment is required before we can see or know the name of the hotel (hidden info). Once the payment is done you can't change or ask for refund. If you like it or don't you have to take it. When I called to complaint the representative blame me and there is nothing they can do. Before booking they said it's 4 stars hotel, that's only info provided and we need to see the name of the hotel. After booking and paid we must to take it if we like it or not, we can't change or cancel. Hotel can't even be a star rated, very simple installation 2 floors building, To go to the room we need to walk on the street, Doors of the apart open to the yard and street, broken coffee maker. Very noisy we could not sleep because people walking on the second floor make a lot of noise on our ceiling.

I booked a reservation for San Diego on a Monday for a Friday check in with a Sunday checkout. I know I selected the proper date because I accidentally selected Thursday check in and had to fix it. Arrived at the hotel and they said they had expected me on Monday with a Tuesday checkout. Called Hotwire and they were completely unhelpful claiming I had confirmed that date for arrival. Interesting how they never sent me a confirmation email. I plan to fight the charges with my bank and will never use these crooks again. This by the way is the second time I had this happen.

I used to have a good experience renting cars from Hotwire. Today I made the mistake of placing a reservation although was changeable for $500 to find out it's nonrefundable which was somewhere in the fine print and totally unclear during the reservation process. Needless to say I will never be using Hotwire again and I will tell everyone I know what scam artists they are. Avoid at all costs.

My car rental from Advantage (through Hotwire website) was by far the WORST customer service experience in my 36 years of life. No matter how much cheaper they are, AVOID the hassle and scams they'll pull. We spent over an hour on a Friday night, waiting in line at the counter for a car and no explanation/apology was provided. We missed dinner with my girlfriend's parents and it was embarrassing having to admit it was due to my trying to save money by renting from them. At one point they had customers running up to the 4th floor to later tell them to run back down to the 3rd and wait some more (total chaos).

My plans to come home to Pittsburgh for the weekend got moved back a week. I sure didn't know their deals were a no refund and no changes. Guess I got ripped for 120.00. They say I should have read the fine print. Sorry to know that a company actually operates this way. Sorry it cost me cash. Their operators don't speak English very well and only know scripts. I'm old and feel good about not having this issue ever before. I am usually very thorough, but got taken this time. I realize my needs changed, but I have rented many times and did not realize that they don't follow normal car rental protocol.

I called the Westin Hotel to see which bed type they had chosen for me, only to learn they did not receive any information from Hotwire about my reservation. To think, that if I had never called ahead of time, I would be furious at the time of my arrival to learn that my reservation never went through, even though I was already charged. It took several attempts of calling all 3 of your customer service numbers to finally speak to an actual human. I had to call Allianz Global and beg them to connect me with a human at Hotwire.

I rented a car on April 2nd for April 3rd and realized after booking it, it was booked on the 12th an incorrect day. I called the 1800 customer service line immediately (less than 15 minutes). The man on the phone said, "No problem, we will cancel that for you and rebook the right day." Shock it was not canceled and is still showing as reserved for April 12th 2018. I called back today explaining the situation to the customer service agent. After hanging up on me three times and extended wait periods they said they cannot help me since they can't find the notes. This company is a fraud and they do not value their customers. DO NOT RENT FROM HOTWIRE EVER!

I booked my reservation for my flight that arrived at 11:30pm. To allow time to pick up my vehicle, I gave myself 30 min to get from the terminal to the rental cars. So I booked my pick up for 12am and a return at 3pm a day and a half later. When booking the reservations, I confirmed the dates and purchased the rental. When I picked up the vehicle, the Rental agency asked me why I had been charged for 3 days for a 1 1/2 days. She advised at most that it was a 2 day rental but definitely not 3 and advised me to contact Hotwire. Upon contacting Hotwire, the agent spent 30 minutes telling me that my perception was keeping me from seeing that it was 3 days despite HIS math telling him that it was less than 2 days. After going back and forth on the math, the difference between fact and perception, and the fact that numbers don't lie, I will never book on Hotwire again. Beware!

I stayed in the Super 8 Motel in Detroit Roseville area. My neighbor smoke drugs all night. I notified motel manager and he agree to refund but Hotwire didn't proceed because I stay the night... They said that I need to get refund from actual hotel but my agreement was with Hotwire. Hotwire said they can't help... Next night I stayed in Detroit airport Travelodge. Within 4 hours of my sleep I got bitten by bed bugs all over my body... Again Hotwire can't refund my money because I stayed in the hotel and it was "hot rate" booking. Stay as far you can from Hotwire. They are crooks. They don't care about you at all. If somebody would pass away in the hotel they would charge him for staying.

The rental car insurance is not validated by the car company. They just show different prices for you to use the page. To me that fraud. Using wrong or giving different prices to sell or information and the one star is because you can’t post with out a star. Sorry 0.

They claimed the hotel room is $120 per night, I am expecting a $30 more after tax and fees, so I clicked to confirm it. I am aware that it is final but I do not expect after I confirm and pay for it. They charge for another $42 resort fee, which add up to a total of $200. I call immediately to ask for a cancellation for being not properly notified. The supervisor is rude and unprofessional with terrible manner. I felt sorry for those customer services staff, I believe they have been receiving this kind of complaint every minute. Customer must yell at them all the time. No wonder their ratings are so freaking low!

I booked a "Hot Rate" room. The surprise hotel and room I received was not a hot rate. I was charged by Hotwire a little more than what the hotel charges directly on their website. Additionally, the hotel had a TRUE Hot rate for the same amount that included $30 worth of food. I called Hotwire customer service and she could not find the special rate with food, and offered to refund the difference of room only (a dollar or so) in price.

I had to give 1 star unfortunately. But that star could be for the young lady that did help. My mom booked a flight for her grandson who was stuck in Florida and he stays in Minnesota. She was so hysterical that when she booked the flight she made an mistake and put her last name instead of his last name. She called Hotwire to get this fixed and was told to call American Airlines, American Airlines said she had to call Hotwire. This went on about 5 times back to back. Every time we talked to Hotwire we talked to the manager who only gave the initials RVG. Who kept saying she had to cancel the ticket and wait 3 to 5 business days for the refund.

Wow! Talk about scam artists. We had booked a budget minivan and called to get second car from same rental agency. It wasn't. It was clear across town. Traveling with my father and 2 yo. and exhausted from flight. They wouldn't give us our money back. Dishonest company.

Booked a rental car punched in one way from eagle to aspen, when I went to print it up it said eagle to eagle. No one to contact, lots of phone calls, lots of ignorant replies, Hotwire will not fix this even though it’s their website's mistake. I have flights to Eagle then Aspen. I never would make a mistake. I know what I punched in. I also have another quote from another agency with the proper itinerary. I am not lying. Do not rent from Hotwire for anything. I called Amex and I was surprised that they couldn’t do anything. In researching this Hotwire is like a crime syndicate, they seem to thrive on hurting people and not helping them. This is their mistake.

We booked a family vacation through the online with Hotwire. Day before the flight we find out that we are all sitting in different rows. I called the airlines to find out why we have all been separated into different sections of the plane. The airline was able to get us together on 1 of 4 flights. When I asked them why they would split up a family, when all the tickets were purchased together, I was told it was to booking group "Hotwire" or travel agent that failed to do so. I immediately call Hotwire's customer service to find out why we were separated in the first place. And they had no answers, no apologies, no nothing! And that is what they will get from me for now on... NOTHING! Because I will be cancelling my account and will use one of the other travel group for now on. BUYERS BEWARE!

I rented a car thru Hotwire # ** for 3/20/2018 at 8 PM at Melbourne International Airport MLB. When I arrived at the Dollar counter to pick up my car the lady laughed a little and said she has not had a car to rent for 2 days. It's spring break and bike week in Daytona and she would not have any cars to the following day. She informed that every car rental counter was booked solid with no cars. It's not a big airport.

This past week I used Hotwire.com to book a hotel for a short trip I went on. I decided to use the hot rate and hoped to get a good deal. The choices of the hotels were nice... All except one. Of course once I paid and went through everything the hotel that I was paired with was the one that I did not want. In the end, I did not have a lot of issues with the hotel... Thank God... But, I was left feeling like the other Hotel choices we're not really on the menu. First off, the hotel that I was paired with was an Extended Stay. As I said I had no problem with the hotel but I was only on my trip for two nights. The thing I was looking forward to the most was a continental breakfast. Extended Stay did have it but it consisted of granola bars and coffee and I understood because the hotel room has a full kitchen.

I booked Disney through Hotwire. I received my itinerary that included airfare, hotel and tickets. I was unable to link my tickets to my Disney account. After calling Disney several times it was determined that the problem was with Hotwire. No one at Hotwire had a clue why I was having problems. They would tell me to take the printed tickets to the gates and I would be admitted. The problem is the tickets do not have the correct numbers on them to allow me to link to my Disney account and order my fast-passes (60 days in advance). Hotwire even called Disney and was still unable to resolve the problem. I am still trying to get this resolved. BEWARE of using Hotwire to book your vacation packages.

I booked a car which was a great deal. Then noticed a few days later with no notice from them, that they cancelled the reservation. My account was turned over to risk management. I have left several messages with that department with zero communication from them in return. Their regular customer service cannot assist me. I’ve never had an account with this company until last week, so there is no reason for my email address to be flagged.

I recently had booked a flight for my family of 4 through Hotwire. When booking it they had offered me a way to fly cheaper. I did sign up for that not realizing the way they did that was to offer to fly me on different days that I needed to fly on. Once I'd confirmed and contacted them stating the dates I was trying to fly were not the dates that was booked customer service essentially told me I was dumb and it was my own fault and they were not going to work with me or do anything to help me.

I booked hotel through Hotwire to request a two beds room, but when I was checking in, the hotel only provides king bed option. I tried to complain with Hotwire, and they pushed everything to the hotel, and directly cut my line for discontinuing the discussion. I never saw such bad services before and I would never call back to them to acquire any support or book through them. There is no feedback system, no monitor of the call and no guarantee of what you will get from Hotwire.

Hotwire probably Can see what you’re doing In your computer. Be aware. I was looking for a flight for 383. I didn’t have one of the passengers completely so from the same computer later on try to find the flight and I did but now it was 427 each. I was like, "OK I guess I better reserve it early to have this price." To my surprise surprise I come back one week later to buy another ticket, look for the same flight, same everything, and guess what the flight once again 383 Called him back to see if they can do price matching and her answer was no. Beware of Hotwire. Don’t order from here. The page watches what you are doing to raise the prices whenever they need to and then blame it on the airlines.

I use Hotwire about 6 times a year for discount hotels and most experiences are positive - much better customer service than their main competitor Priceline (Hotwire allows you to pick the amenities & bed size - nothing worse than getting stuck in a tiny room w/ a king bed that doesn't fit family needs). I see a lot of complaints from people who couldn't get their money back but this site is honest in telling you that you get big discounts but it's non-refundable so you get what you pay for! If you want to stay in a 4-star hotel for a 2-star price, then you take the risk in booking non-refundable -- this is a risk but for us we have been happy 90% of the time with the hotels that we get. In one case we got a 3-star that was in disrepair (OK but not 3-star quality) & they gave us a $50 coupon to save off our next booking. The trick is to pick a 3-star or 4-star in a nice area & to know the inventory in that area before the blind booking.

This week, we reserved a room at a San Antonio hotel during spring break. When we arrived at the hotel we were informed that Hotwire had pushed through 5 reservations through to the hotel even though they were aware that the hotel was sold out. We called Hotwire 3 times to get them to resolve this. After waiting longer than 30 minutes each time we gave up and headed home disappointed. They have the absolute worst service I have ever encountered.

Hotwire uses false prices to tempt consumers into the sale... afterwards you find out that their "super cheap" price (because you carry a risk premium of not know the hotel) is not cheaper but more expensive than the going rate. Avoid HOTWIRE, dear consumers!

DON'T USE THEM!! I made reservations for a car for my son to drive to a sales seminar, for his work. Virginia to Orlando FL for 6 days. March 12 through the 19th. He had an emergency at work and cannot make the trip. Hotwire does NOT allow cancellations or changes to your reservation. They will keep the money and you will NOT get your money back. When you call to try to discuss it with them you get an answering machine and they keep you on hold for hours (I was on hold for 1 hour and 17 minutes before I gave up) listening to some HORRIBLE "tinking" music, (hoping it will force you to hang up to escape the sound.) The rental agency they book the car through cannot cancel it either. You have to go through Hotwire. It's a scam and a ripoff. BEWARE!!!

I booked a car rental for my husband who will be in SFO for a convention on May 29. Unfortunately, he was scheduled to go to another place for a meeting and would not need that car. I looked for my reservations in their website and could not find any cancellation option. I checked the confirmation email and found out that the rate that I got was a HOT RATE and would not get my money back. Come on it is only Mar 8 and the convention is not going to happen until May 29 - that is roughly 2.5 months from now. I called to ask for a cancellation and get a refund of the amount that I paid for 4 nights. I was told that I could not get my money back... what? you book a nonrefundable hotel and if you cancel, they only charge a 1 nt charge at the most. They took my money just like that.

Pretty much same-same of everything else you're reading here. However, my tale of woe includes a series of countless lies (over a 3 month time period)... all promising a refund within 7 to 10 business days, but never delivering. Just about each time, too, it was necessary that I send in one more piece of information that they needed. Alas, today came yet another promise, but now they needed my bank info since for some screwed up reason they could not credit my Amex (like they'd been promising all along). However this time, they assured me everything would finally be reconciled... only this was going to take 25 days now because of the 'added complication' of wiring it to my bank. Yeah, right.

I booked a 3 Star hotel through Hotwire site, which gave examples of known brands that are safe. Once the deal was revealed, it turned out to be Hotel Seoul in Mexico City. Hotel Seoul consistently has reviews like this: "For your own safety (especially if you are a solo woman) never stay here, the area is really dangerous, it's practically an area of drug dealers and prostitution." The bad reviews aren't because the service isn't up to scratch but because it's in a dangerous area (not in the zone Hotwire advertises it in), popular with drug dealers and other sketchy people. I was traveling there alone as a woman, and although I already paid for the deal, I won't stay there for safety reasons. The hotel is not 3 stars and it is not in the advertised area, the way the deal is advertised is misleading.

After several months of Chemotherapy, I needed a week away in Sunny Florida. Contacted Thrifty Car Rental, and booked a reservation. Realizing I could not drive due to medications, I called them back and changed the primary driver's name to my aide, with my credit card to be charged for the rental. For this I was charged an additional $28.82. Upon arrival in Florida, we went to pick up the car. The non English Speaking agent found the confirmation, and proceeded to process the rental.

Hotwire was not helpful at all with an issue with the hotel. The heat unit went out during the night in the room we were staying in. Woke at 4am to extreme cold. Attendant at desk did not fix. He did provide blankets. Hotwire would not reimburse 1/2 of lodging cost. They offered instead a $20 coupon good for next booking. Since I won't be using their services again, I declined.

Deal was the same price as Booking.com, but with less options. Regular customer service was appalling, no flexibility and no care for customers. Corporate customer service is simply impossible to reach (tried 15 times and always ended up on voicemail). It was my first and last time booking a room through this site.

I recently booked a car rental through Hotwire at the "bargain" HOT RATE. After payment was made via debit card confirmation was sent, however the local car rental company does not accept debit on people living locally. This information was not made until after payment was made and their policy is no refunds on "bargain" HOT RATES. This is a scam and they should be shut down. I will never use a booking company again and furthermore I will contact my state's Attorney General and report this practice.

Hotwire is my first choice for a travel site. The whole process was simple and very affordable and the location was ideal. The hotel property exceeded my expectations! I highly recommend Hotwire.

In Vegas, on 2/16/18 around 2:00pm, I used Hotwire’s Hot Rates to rent a car that day because our flight was until later that night. I picked the day and then when I read my confirmation email, it said the wrong date. But because it was rented with the Hot Rates function, I couldn’t get my money back. I’ve heard this is a common problem. I called them and they stated I could not get my money back and they were sorry. After seeing how many other people are having this issue, I’m surprised they are continuing to do this.

I have booked 3.5 star hotel, they have shown Hilton, Sheraton and Crown Plaza in their list. But when I hit the button, Folk Inn Ontario Airport came up. The worst thing, was hotel receptionist agreed to return my money. But Hotwire told that they cannot refund. They were lying about hotel rank. Is Folk Inn in the same rank as Sheraton or Hilton?! Hotwire itinerary: **.

HOTWIRE should be put out of business. I have never seen anything so fraudulent in my life. I did a blind booking today for a Four Star Condo in the Bonnet Creek Area. Hotwire assigned me to a two bedroom condo at Lighthouse Key Resort and Spa with FIVE beds. No five beds in a two bedroom condo exist. Then I call Hotwire and realized that their map extends a little past the interstate. The representative tried to be helpful by calling to verify that we would have five beds. I start to research the resort and both on Hotwire and the resort website, the prices for the three and four bedroom condos are significantly lower and close to what I paid for the two bedroom. I really start fuming when I realize that the blind booking is a way to sneak in hundreds of dollars that you cannot get back. Hotwire supervisor does say that Hotwire has a LOW PRICE GUARANTEE and will honor the price the 2 bedroom if I can find the price.

Went through complete purchasing process for booking room online accepting service agreement, Hotwire processing credit card, and credit card displaying credit card. To then receive message, "Hotel offer no longer valid." Call Hotwire customer service to be told, "Sorry, the new price is $199 not $109. It’s the hotel's fault not ours," but no worries my card's funds will be released in 7-10 days depending on my bank. Refresh website and start purchase all over, to get same offer - have credit card be processed for second time now showing 2 pending charges. Wait 8 hours later and attempt booking again, to see the $109 is offered again, proceed with checkout process again, this time I use a coupon from Hotwire from email account even better deal. To get same message after booking, "Sorry, offer no longer available."

I am in Texas, my son and his girlfriend are in Colorado Springs. I made the reservation through Hotwire, the Secret Hotel was Extended Stay America. I chose a hotel that was pet friendly because they have a dog with them. When they arrive at the Extended Stay the reservation was made under my son's girlfriend's name because my son lost his ID. The clerk refused to allow my son to stay at the hotel because he did not have ID, even though the reservation was NOT in his name. They called me after midnight in Texas to tell me my son couldn't stay because he did not have an ID. After arguing for 15 minutes a clerk called the general manager, Oscar, and approved my son's stay.

Prior to going on our honeymoon, it was suggested by a friend that my wife to be and I rent a car through hotwire.ca for our trip to Hawaii. We took the friend's suggestion and used hotwire.ca to book a car rental. When we arrived to Hertz counter and presented our information for the rental, the clerk said they had no records. Why didn't we contact hotwire.ca you ask, well we arrived after 11pm. The rental counter was closing and hotwire.ca was closed. So we rented another car, when we contacted hotwire.ca and told them about our dilemma, and how because Hertz did not have the confirmation we had to book another car.

Booked a 4 Star 85% Recommended hotel 46% discount at $135. Received 4 Star 79% Recommended hotel per Hotwire website info. Called customer service twice and was repeatedly told that they are owned by another company and that the information on their website does not have to match what they say. Looking into reporting them to the FTC. I hope you will do the same.

I received a confirmation from HOTWIRE.COM for $12.16 per day (plus tax) for an 8 day car rental with Priceline in Jacksonville FL. When I arrived in Florida to pick up the car, PRICELINE told me that the quote I received from HOTWIRE was not any good as HOTWIRE doesn’t keep up with the prices the rental agencies have. PRICELINE then charged me a weekly rate of $131.14 for 7 days (comes out to $18.73 per day) plus a one day charge of $12.16 for the 8th day. This is the response that I received from HOTWIRE after talking with them for 1 hour on the phone and sending them copies of the confirmation, Priceline rental agreement & Priceline final billing:

Horrible customer service!!! So I am at a Motel 6. Was trying to book a better property in the area and it booked me the next Motel 6 one city over! I called to cancel the reservation I had literally just made so that I could extend my existing room for a few more days at the cheaper rate I already had. Not only were they extremely rude (associate and manager) but they refused to help me. Last time I ever use Hotwire! What a joke.

I needed a car rental and a deal popped up on my screen from Hotwire so I booked. Hey, I'm happy but when I looked at the printout and for Driver Name it was listed as David ** and billed to David **. I'm not David ** so I called Hotwire to explain to them what I was seeing. In short they told me too bad and that's after they and me called the rental company (Hertz). One person at Hotwire cheerfully told me I could always rebook and my money spent would be credited, of course you can't get a full refund. They had me over the proverbial barrel so I rebooked and their latest "deal" was for $34 more. My first Hotwire experience is also my last so it's definitely "Never again, no way" for me.

I recently booked a car rental through Hotwire. I entered all the information and double checked everything before I pushed the accept button. It was all in line. Airport, date and time of pickup, price. Once I pushed the accept button the airport code changed from Florida to Rhode Island. I immediately called Hotwire to correct the mistake caused by some type of computer glitch. They told me in order to change the airport back to Florida it would cost me an additional $247. I said I want the original price. They told me the only way I could get the original price was to go back online and get it. They would not return my money.

I booked a hotel room through Hotwire at "The Excelsior by Lei". Checked in and went to my room which smelled like cigarettes for a non smoking room. I went out to get something to eat and upon my return after 45-50 min. I came across roaches 3x within 5 minutes of each other. I immediately went to the front desk refusing to stay there in which they would not refund my money. I contacted Hotwire who told me there was nothing they could do and to report it to the credit card company. After filling a claim with the card company Hotwire lied and replied saying I never contacted them and they could have attempted to remedy the situation which they never offered. I would think a company would have customers' best interest at hand. While I didn't expect them to refund the money they should have supported me and not expect me to stay in a roach infested hotel.

I purchased 2 Norwegian Airline tickets thru Hotwire and chose business class seats--their highest fare at $476 per ticket. When I checked with the airline (since Hotwire never sent me a confirmation) they informed me that the flight does not have a business class. Their highest fare is associated with flexibility to cancel and more checked luggage. Yet we didn't even get that ticket, but rather their "lowest fare", which Norwegian sells at $97 per ticket. To repeat, we paid $476 per ticket.

I booked a room in San Antonio TX, I paid the $25 trip insurance. It said it was a 3 star hotel and it could be an Embassy Suites or Hilton, Wyndham. Well it was none of them but a hotel that I had seen in my searches with numerous complaints, dirty, bed bugs, cockroaches. I called immediately and said this is not the quality hotel I thought I would be getting. I have used Hotwire for years and loved their customer service. Well had an operator from the Philippines, I told her that this is not the quality hotel at all I wanted and wanted to immediately cancel it. They would not let me. Told me it was final, I called again and it's like talking to a wall.

Because of the snowstorm on January 04 my daughter could not get to the airport and Hotwire prevented the company to help her to get to her final destination. Hotwire put my daughter on hold while the aircraft took off. And because of that we lost the cost of all ticket.They did not pay attention to the weather conditions. They just wanted to get some extra money.

I booked a hotel with Hotwire for 7 nights for $486. Within an hour I called to cancel the reservation. I was told that the reservation was non-refundable. I tried to negotiate with customer service to just charge me for a night or take a percentage off and refund the rest. Hotwire took my hard earned $486 with zero/no service provided citing the non-refundable policy. I think that is a wrong way to do business making money. I am partially responsible but expect a reasonable compromise.

I booked a hotel at Myrtle Beach through Hotwire at a "special rate name to be revealed after booking". Well, big deal. It was the Plantation Resort at the same "low rate" on Booking.com and other similar sites. My confirmation, under PAYMENT says, "You'll pay the hotel directly for additional charges, like room service." Nothing about the ridiculous resort fee. It seems that most hotels in Vegas (sorry, Myrtle Beach) are charging. On arrival, I had to pay a 25.00 resort fee, almost 2/3 of the cost of the room. Hotwire is disingenuous at best. They knew of this exorbitant fee and should have revealed it. I see that Hotwire is not accredited on your site. Isn't that warning enough not to use them? I never will again.

I booked a room with Hotwire that was supposedly a $354/night hotel comparable to Embassy, Hyatt, Hilton or Sheraton. What I got was the Freehand Hotel that was in a very poor section of town and rents out bunk beds at $49.00/night. So Hotwire charged me $123.00 for the night at a hotel where backpackers can pay $49.00 a night. When I complained they explained that the rates they post are made up rates based on the area and the hotels they say you will get are not what you will actually get. I will never use Hotwire again.

I went to the hotel as planned after booking through Hotwire website. The website told me that I will need to pay CAD128.21 (Due at hotel) once at the hotel. It was fine with me as their total price was competitive. Arriving at the hotel, the agent there asked me to pay USD 130.xx. I paid as the agent told me that this is the amount that is due. I wrote to Hotwire to let them know about this misleading amount. The response from Hotwire is below.

I rented a car with Hotwire and it was infested with ants. It was a busy weekend in Atlanta and when I called to let them know they said they would call back within 24 hrs and never did. I could not find another rental car so we sprayed the car and upon returning it I told them about the ants. I wanted some type of compensation. After talking with several different people they said they would give me $50 Hotwire credit. Since there are not a lot of locations I told them I would like the credit back to my credit card. The manager stated they needed to email higher above and it may take a week, but he would call me. After hearing nothing I called several times and spoke with several different people all assuring they would look into it and give me a callback. A call never came. I have never written a review either positive or negative, but decided to chalk it up to a learning experience and never use their service again.

Be aware of the scam Hotwire has on their website. They advertise a "VERY" low rate, but charge amazingly high rates for taxes and fees. I rented an SUV for $9.22 per day for 7 days. A couple of days later they advertise the same SUV for $11 a day yet the taxes are a lot lower and the total amount is about $60 less than my quote. I cannot do anything about it since I agreed to the terms. Terrible company!

We paid for the insurance because it advertises "hotel cancellation policy". Something came up and we needed to cancel. Guess what? We can't because it must be medical related and takes a couple of weeks. Crazy! They falsely advertise and lie. Horrible people to do business with. Never again and I will advise every traveler I know to not use them.

I bought my tickets round trip last month for Jan 2018 and I had a change of plans due to an emergency. When asked for the changes/cancellation of the trip, they said they have to impose a penalty of 300$ though I have their RECOMMENDED travel insurance. HOTWIRE is a sham, DO NOT USE hotwire for your travel reservations.

On December 20, 2017, I rented a car using Hotwire's Hot Rate. As of December 22, 2017, the Hotwire website plainly states the following (screenshot attached): "If you book a Hotwire Hot Rate, you are guaranteed a car rental from one of these leading agencies: Alamo, Budget, Dollar, Enterprise, Europcar (International only), Hertz, National, or Thrifty. For regular-rate rentals, Hotwire offers cars from a broader range of car rental agencies. For regular-rate rentals, you will see the agency name prior to completing your reservation."

I live in Canada. I booked a Canadian hotel. I book in Canadian currency. Stayed at hotel - all was good. Saw my credit card statement this morning - Hotwire OVERCHARGED my card by over 120.00! They charged my Visa in American funds. I called to have it corrected - the best they could do was a $20.00 refund. BURN IN HELL HOTWIRE! ENJOY THE OVERCHARGE - it will be the last time I use your service.

I booked a round trip flight from hotwire. I missed the first flight to my destination due to travel delays on my original flight (booked separately on Delta). Due to the upset, Delta sent me directly to my ultimate destination. Since the flight booked on Hotwire said "non-refundable, non-transferable," I figured I would be unable to get my money back for the first flight. However, I got an email from the airline that said my return flight was canceled. Hotwire said they could do nothing and they pocketed my $350. I had to buy a new flight from the airline as a result. Do not use Hotwire EVER! If you buy a round trip flight, one would think you would own the tickets for both flights even if you miss the first flight... If something is "non-transferable," they should not be able to resell your tickets to someone else.

As of yesterday at 625a I booked a suite to the hotel next door for $67. When I showed up at the hotel, the front desk said that booking for last night. I called the toll free customer service line to speak to an agent. The customer service agent was obviously not from the US and was speaking in such an accent I barely could understand. I then requested to talk to her supervisor. The supervisor named Kenny had the same accent and was completely rude saying it was my fault for booking such and that Hotwire's app didn't make any mistakes. At first he explained that since it was a "Hot Rate", there weren't any refunds. However he would refund the credit card used and called said reservation. However he wouldn't be able to book the same room at the same hotel for the same rate.

I was searching for hotel with Free WiFi and complimentary breakfast as it is very important for me that I do not want to waste time in the morning before I go to my conference. Today I went to have breakfast and the waiter says my name was not included in the list of people who are included for breakfast and he asked me to go to reception to check. Receptionist said they said long back to Hotwire to take their name out from complimentary breakfast as they do not provide complimentary breakfast. I had an embarrassing situation. ALL BECAUSE OF HOTWIRE. I has to undergo bad experience with them as I was confidently saying that my search was showing I had breakfast included. When I check my confirmation email I see it’s not listed.

I booked a car reservation a day before. Then I saw Hotwire.com advertising for a one day special for the same car during the same period at the same location. The rate is $28.67. By the end of processing, it becomes $34 which is more expensive than my existing reservation. I want to cancel right away but I am on the road. When I went home 2 hours later, I called Hotwire.com and speak with customer service and the supervisor. They refused based on no cancellation policy. This is within a few hours! More so, they admitted that price and rates can change during processing. The consumer will be stuck with whatever they have at completion of processing. After I argue with Hotwire for an hour, I try to cancel my first reservation with the car rental company but they say they can't help me because I book through a 3rd party and I just missed my deadline to cancel the first reservation. So I am now stuck with 2 duplicate reservations.

Save your money and spend it on a reputable company. If you have a problem then you can expect rude overseas customer service and don't anticipate that anything will get resolved. Hotwire guarantees one thing and delivers something completely different. I was guaranteed a national hotel chain and instead got a local roach motel. When I called not even 5 minutes after placing the reservation I not only got to speak with someone who didn't understand or speak English but they refused to at least make good on their guarantee of a chain hotel. It has been a horrible experience and I will never use this company again. I never leave reviews good or bad on companies because I don't feel like taking time out of my life to do so and hopefully knowing that will deter you from wasting your money on Hotwire.

I had booked a hotel with the heading "3 star Condo" with Hotwire. When I got the hotel name and checked it out I found that this Condo also had a stand alone hotel up the street that offered regular hotel rooms. I contacted Hotwire as I was concerned that I may be placed in a regular hotel room, which would not have meet my needs. They assured me that my room was in a Condo hotel. I did confirm with the hotel before my trip and did find that I was booked in a regular room.

Stay away from Hotwire. Terrible customer service. Had plans to go to Puerto Rico and then hurricane Maria hit. No power or water. Hotel was cancelled and airline cancelled flight on way home. Hotwire would not give refund. The devastation in Puerto Rico The people there are trying to leave but I am expected to go with no electricity or water. Shame on Hotwire just looking for the money they got from me.

I used my iPhone to book three tickets from TPA to JFK round trip. The app said I could review my flight details but only BOOK NOW came up so I figured I would be able to review after hitting that prompt. Wrong! It took me right through booking and charged my credit card. To make matters worse when I looked at the itinerary the 6:30 AM flight from JFK to TPA was changed to 11:30 AM.

I had booked a room at a hotel in Grand Forks North Dakota for 2 nights (Oct 20 - Oct 22). I drove 7 hours arriving late on a Friday night. When I arrived the hotel was closed for business. I called Hotwire and I could tell the rep did not understand me and kept saying she would call the hotel to confirm my reservation... I kept telling her nobody was there. I was on hold for over 20 minutes, she never came back. I called again. The new rep again said she would call the hotel to confirm my reservations... they were really reading from a script and did not understand what I was saying. She eventually did come back and told me nobody answered at the hotel. By this time I was beyond frustrated.

My husband used Hotwire to get us a room for my 43rd birthday. Online #hotwire gave this hotel a 3 stars and the pictures that #hotwire used for advertisement was far from the truth. I have taken a screenshot on what #hotwire used for their advertisement of a beautiful pool and when we got there the pool had algae growing and the hot tub was full of dirt with weeds growing... The free continental breakfast bar was empty, our room smelled like smoke, hallways was dirty with dirty laundry laying down the hallway overnight and they #hotwire advertised this as Days Inn but it's Red Roof Plus... Bad experience with #hotwire on what should have been a relaxing evening...

I found a suitable flight and booked it. However, the booking would not go through, the site alert said there was a problem with my bank card. A quick review of my banking account showed that my account had in fact been charged by Hotwire for two airline tickets. No actual flight was booked but Hotwire had charged my account $1040.00. And, the tickets showing up on my bank account was for Tulsa, not even my chosen state destination.

If I could give no stars I would. I spent today more than 2 hours with this company. My return ticket got cancelled. I am just wondering how could I fly somewhere if I cannot return? I talked to Casey; he put me on hold for more than 1 hour stating he will talk to the airline company; and earlier with Amy who also put me on hold and she never came back or call me back as she stated she will. I called back since the call got disconnected after 1 hour and he kept hanging up on me. I have called multiple times from my phone and nothing. I want at least to refund my money if they don't want to honor my reservation. He said, "We are just a booking company; there is nothing we can do if the airline is making changes." Awful experience. I wish I had read the reviews from here before I booked with this company.

I booked a hotel. Called back because the hotel was nasty so they changed it but told me they would refund the last fund, so I asked can they just take out the difference. She told me yes then to go to my account I was charged 202.04 instead of 34.64 like I was supposed to be charged. I was have some kind of issue with them and today the manager told me she could not help me. I refuse to EVER use them again.

Hotwire basically scammed with false flight advertisement & information given to me by the flight agent over the phone. Plus I paid for the flight protection plan just in case... & when my flight was cancelled & I was sick the flight agent still made it so I wouldn’t be able to get my money back. Seems like a scammy company. The protection plan even seems like BS. I wouldn’t recommend purchasing a flight with Hotwire.

Hotwire ends up actually being $50 - 100 more than what I’d be to book vacations separately (hotel+flights), if you ever come across a customer service related problem their call center is little to no help, no one knows their guidelines, they have poor communication skills and have huge language barriers. Hotwire’s insurance does not refund your complete amount in case of a cancellation.

Tonight was my first time booking with Hotwire and it was a horrible experience so I would highly advise and recommend to go to ANOTHER website and make sure you read the fine print because they will try and scam you meaning false advertising. I went on the website and did a blind booking but before I booked I went and looked at the different options on the page. They all had a list of hotels. Once I saw at the bottom the hotel I thought was best for me I booked it but when I booked it the name of another hotel that was on another option that I didn't want popped up.

If you use Hotwire for flights, even if you buy insurance, they will not give you a refund. I spent 1200 dollars for tickets (including 80 dollars for trip insurance), only to find out that I had to cancel because of business plans. In spite of the fact that I purchased trip cancellation insurance, Hotwire would not refund my ticket fare, or do anything to accommodate even a partial refund. Hotwire sucks!!

The company charged my card for a reservation I booked. They cancelled it for some reason and haven't given the money back. They told me there's nothing they can do about it. That's pretty shady in my experience. Complete refusal to accommodate for their mistake.

I booked through Hotwire and got the Quality Inn, Vancouver, Wa. There is nothing the matter with the hotel, but if I had booked directly with them I would have been charged $156 and changer for 2 nights. Hotwire has charged me just under $200. It's a bloody disgrace.

I made reservations through your website for four hotel rooms in Florida for March 10, 2018 -- on the website it asked for our card and it says the card is used only to hold the hotel rooms - we will not be charged until we check in. The next day charges for the all 4 rooms showed up and was taken out of our credit card -- thus causing us to scramble and take money out of our savings account to cover the costs so as not get an overdraft. Also, the website said the hotel provides free shuttle service from the airport. When I called the hotel directly I was told they always charge the first night to the credit card thus the 4 room charge. I was also told that their shuttle service ends at 4:00 each day -- which would not help us... and now the real problems begin...

Hotwire overbooked and cancelled my reservation. The only notification was an email. When I called they proceeded to recharge my card for the new hotel when they were supposed to provide me a comparable hotel without charging me. They then refused to refund the difference claiming they would have to send it for "review". In the end I had to cancel the room and was left with no hotel in an area that was almost completely booked. This company is a joke and has horrible customer service.

I booked a room with Hotwire. Then tried to cancel it. Customer service declined my request to cancel siting their policy. However, when I arrived at the hotel, my room was cancelled by Hotwire. I had no place to stay. Their managers at 2 different occasions had confirmed to me that my room cannot be cancelled, but went ahead and cancelled it anyways without informing me to make alternative arrangements. After 3 attempts (longer than an hour on the phone) to get my money refunded, I realized that they have no intention of refunding me. So I called my bank and filed a fraud complaint to get refunded.

I booked a hotel room through Hotwire.com requesting a specific area over an area of three townships which it allowed me to do. I know the area well. My hotel booking ended up being in a completely different town from what was listed and much further away from where I wanted to be. The actual address of the booked hotel was also listed incorrectly on Hotwire.

Booked a Hotwire Hot Rate for Orlando 3-star compared to Doubletree and Embassy Suites they say only to reveal Maingate Lakeside Resort. I follow the link on my confirmation email from Hotwire to TripAdvisor to read the reviews and NONE are good. Reviewers spoke of shirtless thugs in the parking lot and prostitutes all around. Some even went back into the dangers of Hurricane Irma because it was so awful and unsafe. I looked up pics and googled it on recommendation of the Hotwire rep I spoke with on the phone when I called with concerns as I am a single woman traveling with my minor son to Orlando for the first time. Google reviews referred to it as "Hotel from hell" and "Motel" and the pics are horrendous. This is in no way even remotely compared to a Doubletree or Embassy Suites as Hotwire represents a 3-star property to be.

My daughter bought Hotwire travel insurance on a ticket she bought to visit my dying father. He took a turn for the worse and she needed to change it. They said she had to cancel the ticket, buy a new one, then submit required paperwork for reimbursement. She did all this and now they are denying her claim because it wasn't a valid reason for canceling. She is now out $550.

I used Hotwire to book a hotel for a stay in Boston, MA in July. I was charged by Hotwire as well as by the Holiday Inn where we stayed. When I noticed this double charge, I called the hotel and they stated I had to go through Hotwire for my refund. After calling customer service at Hotwire, I was told to send the credit card bill showing where I was charged by both, which I promptly did. I was told I would have a refund in 7-10 days. My original email was followed up by Hotwire requesting further information. When I supplied that (twice) there was no further response. I then called 27 days after my first phone contact because Hotwire would no longer respond via email. This customer service rep said they did not receive any information from me, but then contradicted himself by reading what I wrote in my original email. He kept putting me on hold to talk to his supervisor, whom I am pretty sure did not exist.

I booked a Hot Rate hotel based on a satisfaction rating of 85% and "Very Good". I've used Hotwire a lot, some booking a Hot Rate and sometimes a known hotel. After booking and getting the hotel name, I looked at the hotel reviews under the hotel listings. There it was given a 71% satisfaction rating. For the rate I was charged I wouldn't have booked it if I knew it was a 71% rating. Most reviews were horrible. When I contacted Hotwire, I told them they were misrepresenting the quality of the hotel. They responded that the two different types of booking have different rating systems. Nowhere does it say that. The rating system is worthless if it's not consistent. Hotwire refused to let me change my reservation... I know their rules, but this appears to me as fraudulent information and they should allow changes. Hotwire has lost a good customer who has used their services many times.

I recently booked a vacay to Victoria, BC through Hotwire.com. Apparently I was billed a package fee on my credit card which was supposed to include hotel, airfare and car rental. I was also billed by the airline on top of the package fee. There are three of us going so I am out almost $900 with this error. I have contacted Hotwire 3 times and they insist they only charged me the package fee. In addition, they told me to speak with my bank and the airline which I have, but to no avail. I am thoroughly disgusted by this company and will be seeking legal counsel.

I made a reservation & have to 6 pm to cancel, I called the Hotel & they said I was good & told me to call Hotwire so I don't get charged. I said "Ok. Thank you." Went on to call Hotwire & they told me I was being charged. After 3 calls to another country & 1 hour of my time, nothing was done! So now I'm calling my bank! SMH!!! This is the 2nd time this has happen! Will not be a 3rd time! Unreal... So save yourself a headache & don't use Hotwire!

I have never considered writing a review, but if you are reading this. I would say never ever use Hotwire for ANY transaction ever. They are horrible horrible criminals that will steal your money. They flat out stole my money, I have filed a complaint, I disputed the charge. They don't care. They took 306.00 from me without a blink of an eye and guess what I got for it? STRANDED & WITHOUT A HOTEL. I was not able to redeem the 306.00 that I spent with them and then was forced to pay cash with another hotel therefore leaving me in the hole a grand total of 600.00 bucks. They are crooks!! I got zero from them and they stole 306 from me. It sickens me that corporations can get away this pathetic practice. If I ran my business like this I wouldn't have one.

When I booked a rental car through Hotwire, I was required to make an upfront payment for the rental. After I did the actual rental, the rental car place gave me a bill that was $58.00 below the price I pre-paid to Hotwire. When I asked Hotwire to refund the payment they refused and sent this. "Thank you for contacting Hotwire Customer Care regarding your reservation with Advantage, Hotwire Itinerary **. I recognize you are requesting to clarify the receipt the car rental agency provided to you. I regret the inconvenience this has caused you. I am pleased to provide information on this matter.

I used to use Hotwire for booking of hotels because I thought I was getting a deal and liked the fun of maybe getting a better one than I would of using another site. Last night 8/21/17, I learned the exact opposite. I spent $540 on a two night booking and I picked an option that would hopefully get us a nicer room since 4 grown men will be staying there. After the booking, I had one member of our group call me literally minutes later telling me his grandma had passed and we had to cancel the trip. Hotwire disgusted me with their requests to cancel by asking for his grandmas death certificate and then they would review it! It was all business and no care for customers as I've used them several times.

I was booking a Hotwire Hot rate hotel with a friend of mine so we could stay in the same place with our grandsons to go to the NY State Fair. We both went online together side by side and chose the same hotel and went through the checkout process. My friend's booking went through but mine said the hotel was now sold out. Sad I thought I'd try again to see if a room of a different bed configuration or spare room would come up. This time at checkout it said the system was checking new rates. It kicked me out. So I went back and tried again. This time at checkout I was successful however to my horror the booking came up for a hotel in a different city! And it said no refund. I emailed them upset however after looking at an online forum, I found the contact number for Hotwire and was able to call.

Long story short... Hotwire scammed me out of $534.91 since April 4th 2017 for a flight that was cancelled. I even purchased the insurance coverage and Delta Airlines refunded them the money so they were paid 534.91 twice and here it is The middle of Aug and they still refuse to refund my Acct! They need another class action lawsuit brought against them! I've called countless times only to be put on hold over and over to be read a one line script! No supervisor or Manager Available!??? Scam Scam Scam! How does our government allow them to keep doing so??? No one speak English!

My wife and I just recently booked a room with them out of state and we got the email confirmation that everything is going to be. Didn't have to call the hotel but we decided to call the hotel the day of when we were almost there to see if we could check in early and they told us that had been canceled the day before. We never got any confirmation or anything which left us stranded. You're looking to try and find other hotels in the area and most of them were booked and when's that weren't were a lot more money. We called them and they said unfortunately the hotel was overbooked. I decided to call the hotel and the hotel said that was not true.

Went on their website and rented a car for 8 days because I have a family emergency! Paid them with a visa! Drove 40 min to pick up my rental and Hertz wouldn't rent to me because I didn't have a major credit card! Called Hotwire their solution was to give me my money back in 1 or 2 days and the hell with my family emergency! Now I have to wait until I get my money back! This is not right!

As of today 08/07/2017 it's been 1 month and they have not refunded my money. I had to cancel reservation because my son had respiratory issues and Doctor recommended not to travel. I told same to Hotwire Representative and she said she understands... She told I will have to send document proving my claim. On July 9 I have sent them properly signed and reason stated by Doctor... Still waiting for their response. Every time I call them they say to Wait... and I have already sent the AS PER HOTWIRE Spec DOC so many times. Sad part is the Customer Agent don't know anything... As they say it's some other Department. They are Fraud... Beware.

I book travel for my staff and have used Hotwire consistently throughout the last 4 years. I gave them a lot of business. About a month ago after booking travel through Hotwire my staff arrived at the car rental location. Hotwire had cancelled the car with no reason and refused to tell me why. We had a difficult time finding another rental. After 3 hours we found a car and my staff drove 6 hours to the hotel... All was fine and after two days of staying at a hotel booked through Hotwire they were locked out of their hotel room after a 12 hour work day. The hotel said it was a fraud issue. I called Hotwire who gave me a # in CA to call.

Hotwire is the absolute worst travel agency I have ever used. I booked a trip in February for the month of June for my grandmother's birthday. But then realized I needed to change my dates from June to August. My problem was I couldn't understand a word anyone was saying over the phone and they were charging me $700 dollars for a change of dates for the hotel and flight. I paid it and got reimbursed for $400 dollars because I had insurance on everything, but it took me calling them for 4 days to resolve the whole situation and each agent told me something different. When it came time for my trip which was today, my grandmother and I went to the airport and go to print our tickets on the kiosk and it says I owe $561.44 when originally I paid $1,074.66 for the hotel and the flight roundtrip for 4 nights. I went to customer service at the airport and they say my tickets are frozen and I had to call the agency. This was at 6:30 am my flight was at 8:25 am.

The Hot Rate that is mentioned on the car rentals are not truly the best rate. Wait for a few days and you will get better rates from other car rental companies. The reservation is final and they mask that information to the point that it is hardly visible for you to know. Also they do not price match beyond 24 hours after your reservation. I highly recommend not to use Hotwire as a provider.

Someone stole my credit card number (probably a fast food restaurant employee when I bought a couple of hamburgers at drive through) and then used it to charge about $1800 of fraudulent charges, one of which was for $317.28 at Hotwire.com. Hotwire.com has its customer service off-shore in the Philippines, like DoorDash.com, Blue Shield of California, and others who don't want to pay Americans to handle their customer service needs.

Booked a hotel in Owen Sound through Hotwire. At booking, the price was in USD and realized the amount was MORE than the hotel itself was advertising. Canceled in under 5 minutes, called Hotwire and the hotel and BOTH said there would be no fee. Hotwire had "no record of a booking, therefore nothing to charge for". Hotel - "it's Hotwire's decision to charge fee, not them". Hotel "Mary" stated that there would be no charge. I did not check in and to my "shock" they charged my card while they continue to point fingers at each other. Canceled 4 future dates stay for the hotel and will warn everyone to steer clear of Hotwire.

I decided to stay in Alexandria for the night, so I went to Hotwire online and got me this Itinerary # ** to stay at the BRAGG TOWERS in Alexandria VA. I drove for about 30 min to get there, then I walk inside to see the receptionist who was like "sorry WE ARE DONE". Then I mentioned Hotwire and he answered right back that the BRAGG TOWERS HOTEL system is down! Bummer. So I left and ended up staying at a different hotel! Today I was checking my balance to find that I was charged by Hotwire! I was on the phone for an hour with a customer support with no support, and lame excuses on how they can't reach the hotel to confirm my refund! I've still yet to receive my money, they said they will follow up on my case tomorrow. I am never ever using their service! Look out people.

Travel business, hotel reservation... things can go wrong. Initially Hotwire stood up and refunded a very poor hotel condition, the Clarion in Ronkonkoma NY in eastern L.I. Then we went through "rebooking" the next hotel. First shot, Residence Inn but there weren't two beds as the reservation called for. Fast on his feet the hotel manager finds a sister Marriott Hotel, Fairfield Inn not that far away and Hotwire agrees to pay difference even if it isn't in the Hotwire network. So far very good service.

Not having a reservation is better than thinking you have one. Our 18 year old daughter booked a room in Ocean City, MD two days prior to the over-night trip. She got a confirmation email from Hotwire with a note, "no need to call to confirm reservation." She and her friends drove to Ocean City, MD, a 3 hour drive, and when she went to check in to the hotel were told the reservation had been cancelled. When we called Hotwire, we were told the hotel had cancelled because they were over-booked and they (Hotwire? hotel? not sure) had sent an email letting my daughter know. She did not receive an email (and if she had, as with most 18 year-olds, she doesn't check email regularly and had every reason to assume she was confirmed, no reason to check per the confirmation email).

Do NOT purchase a "Hot Rate" hotel from Hotwire. These are the hotels that you don't know what you are getting. They give you a description and some examples of what the hotel could be. If you have ever booked with Priceline, it's similar to their "Express Deals." I was making a Hot Rate purchase through Hotwire because the price of their deal was 20 dollars cheaper than Priceline. Usually, I go with Priceline, but in this case I thought it was best to save the money and get the same type of hotel.

I book through Hotwire often and I'm usually pleased with the experience. This particular booking has me disgusted beyond belief. I'm well aware that Hotwire books through the hotels and normally regardless of the star rating I have a pretty decent room. This past hotel I attempted to stay in had mold and mildew thru out the room and the mold affected my breathing. I had to leave after only being there an hour. Your policy says no exceptions for refunds but as I am a constant shopper on your site due to my illness I request a refund for this purchase. I purchased another booking thru your site immediately after leaving the Ramada and was pleased with the new booking.

Hotwire is the worst place that I would recommend someone to get a reservation for anything. On 07/20/2017 I reserved a hotel room. I put credit card number in there and when I went on the bank's website. It took a 179.00 out my account. But I didn't get a room so I called Hotwire to see what happened and they tell me that I didn't get a room. But the banks took the money and would not give it back until 2 to 3 business days. And I talked to Hotwire. They assured me that they would give it back. So I booked another room for the same amount. I get here to my destination and later find out that it's a 100 deposit. And this was all the money I had.

I booked on Hotwire and booked the insurance, which I never do. I booked because I thought I might have to cancel so I thought I would be protected. Turns out that I did need to cancel due to a medical emergency in the family. Hotwire requires a medical certificate signed by a doctor proving the emergency AND they ask for details of the emergency! Complete strangers asking for deeply personal information for purely financial reasons. While that may be just information for them so they can determine whether or not my emergency is worth giving me a refund, this information is actually none of their business.

I booked a hotel in London through Hotwire on the recommendation of a friend for the first time about ten days ago for my trip to London. Everything went smoothly on booking and I got the confirmation email from hotwire that the booking has been confirmed with the hotel. I actually booked two rooms and when I noticed that I had to be present for the check in for both rooms, I contacted the hotel and asked them to put down my colleague's name on the booking as well so that he can check in by himself as he would arrive 5 hours before me. The hotel had no problem accommodating my request so everything was great up to this point.

Hotwire is a scam! When using Hotwire today their system told me I would get the Balboa Inn if I "booked now." This was in the exact area I needed for my trip with my daughter. SO I booked it right away. Once the booking was finished their system tells me I got the Holiday Inn Express, nowhere near the Balboa Peninsula where I needed to be. When I called their "customer service" line, they said that was just a "suggestion" on what the hotel could be.

Hotwire has a serious bug in their reservations system that they as well as consumers are unaware of and puts all Hotwire users at risk of financial loss. While the risk is small, it does exist. I would not recommend using Hotwire for this reason. Here is the problem: At the point during Hotwire's reservation process where the consumer is to confirm his purchase, if Hotwire's system returns an error and failure message, it may still confirm the reservation internally even if it fails, and never sends any confirmation email to the user. Hotwire apparently has no verification process to confirm to itself that it did indeed send a successful email confirmation to its customers, as well as logging system errors and failed reservation attempts.

Hotwire recorded the date of my reservation incorrectly, then refused to refund my fee. I have subsequently learned that Hotwire, Expedia, Hotels.com and BookingBuddy are all the same company. Which has, by the way, zero regard for honest and ethical business practices. I will not be rolling the dice with these companies again, but instead will reserve through a hotel's website. I should have done this in the first place.

I booked hotel, paid and kept receiving emails to add nights before or after on same reservation for same hotel. I went ahead and added another night and the rate was higher due to higher charges in fees on top of hotel room rate. I find this dishonest but was told when I called they could charge me anything as they are only stating add additional night. This is very sneaky way of selling additional nights. Spoke to Mary ** and she was not able to help. Her opinion was that they were only offering additional night not same rate. Don't use Hotwire. They had me on hold 20 minutes to get this negative feedback.

I will never use their service again. A total bait and switch scam. Booked a trip to Cabo San Lucas for my son and two of his friends for a graduation gift. The trip was booked back in early May, it's now the end of June. When we booked the trip, we searched only all inclusive hotels. We wanted the boys to be able to stay on site as much as possible. We found a hotel at a very reasonable rate as well as flights that worked. We proceeded to the page to "book" the trip, still with the hotel as all inclusive. We booked and paid, without issue. Received a confirmation email of our booking that included only our itinerary. There were no specifics regarding "what" we booked but we weren't too concerned as we knew what we booked and where.

Hotwire continues to go down hill in my book. I purchased a Groupon for $30 towards a Hotwire hot rate hotel at $200 a night. I entered my Groupon code and it deducted $30 from the price but when I tried to pay, it told me I just missed the deal as they have sold out of those special priced rooms. The next day I see the same hotel at $200. I try to reserve it with credit card and Groupon but when I hit enter, it says that I missed the deal as they have sold out of the room. I have a feeling it would work if I didn't put the discount code in. They no longer seem legitimate to me and that's really too bad.

I booked a hotel for $94.93 today with Hotwire. And after I finish the booking I noticed that there was an additional $94 per day for cleanup fee. I felt like I was paying twice per night for the same room. I called Hotwire Right away but they were not helpful so I called the hotel and they did not want to tell me what their cleaning fee was. They said I had to call Hotwire. Well this all took about 2 hr and I kind of feel like between Hotwire and Bahama Bay Resort in Orlando. They are both running a scam. Buyer beware.

My fiance and I found out my grandma was in ICU on life support the day we were suppose to leave for vacation. We canceled our flights and then we tried to cancel our hotel that we booked through Hotwire. The Hotwire team refused to cancel our hotel reservations without proof of the condition of my grandma. They were very insensitive and they were asking for information that is confidential. We refused to ask the doctor or my family for that information because of the seriousness of my grandmother's illness and the pain my family was going through. We were not able to cancel our reservation or get our money back. I would advise no one to use Hotwire.com. Worst corporation ever. I am deeply hurt by the customer service agents' lack of compassion and I will be taking further action.

Hotwire rate when I booked a hotel in Ireland was $353 per night. I booked two nights and paid in advance not noticing that the confirmed rate increased to $393 until about 1 hour later when I decided to add one more day to the stay. All the hotel sites showed the room at $353 - Expedia, Hotel.com and Hotwire. I booked the single night on Expedia, same room, for $353. There were no add-ons for tax, service or fees. I called Hotwire to request an adjustment and after 45 minutes, the woman could not understand, or understood and was not going to do an adjustment, so I hung up. I called a second time and the same thing happened.

Family just went to Sayulita, Mexico for vacation and rented two minivans ($700) for the week online through Hotwire. Printed out "confirmed reservation" pages for each, but when we arrived in Puerto Vallarta Mexico and went to the Europcar Rental Center, they had no vans in inventory and said it would be several days. 6 adults, 4 young children and 16 bags of luggage and no way to get to our rental house an hour away in Sayulita. Stating "confirmed reservation" when there's no inventory is FRAUDULENT! Never again will I use Hotwire for anything.

On June 7, I check-in at Rodeway Inn, Florence, SC that I booked on Hotwire.com. Something was up when I saw a big sign at the front desk that said, "No Refund after 15 minutes". The front desk gave me the key to room #119 for 2 nights... and, after driving to room, it was clear that I had made a big error with the Hotwire booking. To start with, there were no cars in parking lot. However, the bullet hole in the front window made me into a serious "don't wanter". After approximately 4 hours, I returned room keys. I would think that the Hotwire staff would check their hotels listed. This hotel had serious issues, and should've not been listed on their website, it was below 1 star! I am requesting a full refund and a removal of hotel from website.

I called Hotwire because I never received a confirmation of a reservation. They insisted they had no reservation for me on file because my bank declined the charge. When I replied that the charge was processed on my credit card, the person on the phone was insulting and insisted that the reservation was not made and I was not charged. I hung up after almost an hour of arguing with the representative and called a hotel to make a direct reservation. Turns out, I called the hotel that Hotwire had booked and they did indeed have the reservation, which Hotwire had outsourced to Bonotel. When I contacted Hotwire Customer Service and complained about not receiving a confirmation and being insulted by their representative, I was told again that I never made a reservation. I was getting nowhere on that call so I complained via email.

I booked a hotel in Las Vegas for March 3rd to March 5th in Las Vegas for over $200. I also bought the Allianz Insurance with it because I was Pregnant and unsure if I would be healthy enough for traveling. I had been experiencing an unpredictable on and off sickness with morning sickness/nausea in my 1st trimester and wasn't sure how I would be feeling when the day of the trip arrived. My doctor said that I should be feeling better by March since I was heading into my 2nd trimester and that I should be able to take a short trip if I wanted to for my mom's birthday. I booked the trip with Hotwire because I had been feeling better for a few days.

BEWARE OF HOTWIRE!!! I did just went through a horrible experience where I was scammed by HOTWIRE with a hotel booking that was much cheaper when booked at hotel website. On top of this after making the claim (10' later) the customer service is non existent, they take weeks to get back (As when you call their 1-800 they ask you to email them) and deny or keep asking question on strong facts as printed screen from hotel website (5' minutes after receiving HOTWIRE confirmation email) that reflects same room for same dates at a 10% lower price than what HOTWIRE charged my card.

SCAM, Do not use!!! They booked me two days for a vehicle rental. Took the money out of my account and then when I went to pick up the car, the rental place said they had no rental vehicles. SCAM, SCAM, SCAM, SCAM!!! I called to get the money put back in my account and they say they can't do it to the next billing cycle. What a scam.

I booked a hotel and a car for my elderly Mother for a wedding in another state. Hotwire has had me on the phone for 3 hours after they have seen the money come out of my account. The day of the trip they said I needed to book again because they can't find the reservation. I asked if I can send the email confirmation. They informed me that they cannot do that. I have been on the line for 3 hours and still no resolve. The least they can do is get her a hotel room for the price she already paid. This is ridiculous. The CEO should really do something about this.

I booked a flight reservation online and was not given the option to add my 10 month old baby. I called Hotwire directly to add her, simple right? Wrong. I was told that my reservation doesn't allow for any changes. What? But she'll be on my Nope. Ok, I paid for cancellation insurance so cancel my flight and give me my money back. I was told my situation doesn't qualify for cancellation. Someone has to die in order to cancel your flight. Let me talk to a supervisor. No. Denied.

On 05/24/2017 I booked a hotel reservation through Hotwire.com website. I received a confirmation regarding the hotel reservation and payment and itinerary number from Hotwire.com. The hotel reservation was for the Memorial Day Weekend, a one night stay 05/27/17-05/28/17 in Austin, Texas. On 05/27/17 I called the hotel directly and tried to get some information regarding my stay and amenities, at that time the hotel rep asked for my information to confirm my reservation. The hotel rep stated he had no record. We went through the Itinerary number and nothing was reserved.

Tried to book a Hotwire "hot rate" hotel that was advertised to be on the San Antonio Riverwalk. Once the booking was confirmed, the hotel that I got was nowhere near the Riverwalk. Eight minute drive away. 30 minutes of wasted time arguing for a refund, which they finally did. They admitted it was too far from the Riverwalk - but it took the guy forever to come to that conclusion. It's also frustrating trying to communicate with them, because English is not their first language so they parrot back everything you say.

If I can give negative remark, I will give them that. I have been a customer for a long time 10 years. At least give me a loyalty reward. Trying to cancel my existing reservation due to financial emergency, they do not CARE. Avoid this place. You are better off paying extra $10 somewhere else that if you need to cancel they will let you. AGAIN RUN AWAY FROM THIS place.

I had a flight reservation I had booked through Hotwire but was cancelled by JetBlue. I called JetBlue and they said I was entitled to a refund since they had cancelled the flight. The money had to come from Hotwire though, since that was where I paid. After 4 hours on the phone with Hotwire's TERRIBLE customer service, they refused to refund the money, saying it was up to JetBlue to refund (100% not the case since they did not even have my form of payment). They would not call JetBlue or anything. I have to say, Hotwire's customer service is about the worst I have ever encountered. I called JetBlue back (very helpful), they said it happens all the time with Hotwire. I probably will have to pursue the money through an attorney or my credit card. Bottom line, don't use Hotwire, you will 100% regret it regardless of how much money you save.

Horrible experience. Hotwire advertised that I was getting a deal for a "5-star hotel" (Pachtuv Palace in Prague) for 273/night and a savings from the regular price of 600. You can get this hotel right now for 173/night on other sites. The star rating is also questioned by people you have stayed at this hotel. I was just wondering if public opinion believes the company is false advertising?

Hotwire used to be good, but not lately. The price I got to the Movenpick Hotel in Geneva was cheaper at their own website then thru Hotwire. I contacted their customer service but they didn't honor their low price guarantee. Very disappointed.

We booked two rooms in this claimed 4-star hotel that was wheelchair accessible. One person in each room had knee surgery and significant problems climbing and descending stairs. We were required by the hotel to take two rooms for which there was no elevator access and we had to walk two half flights of stairs each way. I tried reporting the false advertising and listing to Hotwire, but they do not care. This is the first supposed 4-star hotel I have encountered in the USA without an elevator. That is bad enough. However, Hotwire claimed and confirmed that the hotel is wheelchair accessible. We were forced to climb a full flight of stairs getting to and from both rooms. Hotwire made a gross misrepresentation and will not correct their listing for future customers. Sadly, Hotwire cannot be trusted.

I'd advise against using Hotwire to book hotels. Long story short, Hotwire told me a hotel I booked through their website had free Wi-Fi and free parking, but neither ended up being true. I had to pay $20 for Internet access and $38.50 for a parking spot only to have the representative at Hotwire imply that I made everything up (they wanted screenshots prior to me booking) and suggested we cancel our booking (which is non-refundable) and get a new place. So, what I learned here is that you should anticipate Hotwire screwing up and screenshot everything when you use them to book a hotel. Otherwise they'll call you a liar and you'll be out money. Just FYI.

I was late for few minutes for check in, and when I called Hotwire to change my flight, they couldn't do it. First they put me on hold for two hours, then finally when the agent came back, she said she couldn't help me because the system wasn't allowing her to complete the change. I had to buy another ticket from the airport. I am will never ever use Hotwire ever again.

Horrible! When I checked this company charged my credit card! Their App is built to scam! Their app on my end when making bookings says my charge is in CDN currency. I never change my settings, it's always on CDN currency! So I go ahead and make my bookings, believing my purchase is in CDN. I don't find out that they HAVE CHARGED ME IN U.S. FUNDS UNTIL MY CREDIT CARD STATEMENT ARRIVES!!! Then I call customer service, and the rep. makes me feel like I'm lying because she sees all my purchases have been in U.S. currency! Well yeah!? Because I didn't find out until today when I checked my card statements!

I wished I would have research this company a little bit more thoroughly because there is no way I would've ever made a purchase through them. It appears that other companies like Booking.com, HotelTonight really have their act together. Not only do they have superb customer service, they do not misrepresent the hotels which is what Hotwire.com does. I spent over 45 minutes on the phone with the travel specialist to tell her how dissatisfied I was and try to find me another hotel in the San Francisco area and she continued to tell me how everything was booked well. I was on the phone with her. I was looking up all the other sites and everyone else had at least a 3 1/2 star hotel available comparable to what I was looking for.

The reason for this review is that I was taken for over $700 by HotWire: $507.20 and $200. I recommend not believing anything they tell you over the phone. What happened is I bought flight tickets and trip insurance for my son and me on May 24, 2016, paid from my bank checking account. My son and I were not feeling well the day before the flight, so I called to cancel it, and HotWire reminded me to reschedule within one year, which I attempted to do.

I booked a hotel for Split, Croatia, that they described as "100% recommended - Top rated!". They said it would be similar to a Four Points, or a Sheraton. They even said the hotel had 4 stars out of 5 on TripAdvisor. Safe right? So I booked it. I was booked at the AS Hotel in Split. It's in an industrial area, so forget going out at night. It's above a pastry-making FACTORY, and judging by the reviews, you can forget sleeping after 4 am because the smell and the noise coming from the factory is insane. The TripAdvisor reviews had titles like: "What a dump!", "Didn't bother going after people contacted us to say it was dirty", "Just horrible!" I contacted Hotwire and got the runaround. Never, ever, ever booking with them again. That's all the money they'll ever get from me.

I booked a rental car using Hotwire. Originally it was only for a day, but we decided to extend it. Should be easy, right? Not with Hotwire. First, I called Hotwire. They told me to call Hertz. I called Hertz, who told me I needed to call Hotwire. I did this, again. They transferred me to Hertz on a conference call. I waited on hold for over an hour between both agencies, in the middle of my busy workday. Finally they quoted me an additional price to add on the extra days. I said I needed to just get it approved but would likely do that.

I booked the international airline ticket from Hotwire.com. Somehow I need to change the source of my return flight and they told me pay 1300$ per person which is higher than the new ticket! So I cancelled it and they told me that I will get a refund in 8 weeks. I called them every day to send me the email for cancellation but I haven't received yet. Big Fraud!! Waste of time and money! WORST! NEVER BOOK AIRLINE TICKETS WITH THEM!!!

Can't believe I fell for this. They sold me a 4.5 star for a weekend in New York. When I got the hotel there was hardly a lobby, scratch marks and dirt every where, no amenities. The hotel was disgusting! I demanded a refund and told them they did not sell me a 4.5 star. They told me I could not prove that I bought a 4.5 star and refused to give me my money. I had to book another hotel and lost $500. The way they speak to you is a complete scam and have all these shady policies that allow them to steal your money. It has to be illegal... Has anyone looked into this company and these "policies???"