Hotwire Reviews

I am extremely disappointed with Hotwire for the inaccurate information displayed in my online itinerary, which directly contradicted the flight dates in my original booking confirmation email from September 30th. The online itinerary incorrectly stated my flight departed today, December 21st, 2024, when in reality, the Delta flights booked through Hotwire departed yesterday, December 20th. As many travelers rely on readily accessible online itineraries to confirm their plans, rather than digging through old emails, this discrepancy caused me to miss my flight entirely.

I have used Hotwire many times over the years but have realized in the past year or so that the quality of their hotels has really went to the bottom.. If you look at your possible hotels listed before booking... be cautious you might get totally different hotel and it's usually a dump.. Just beware.

They may have good prices but their prices are All in USD. I booked a Canadian Hotel while in Canada and using a Canadian credit card. At no time was it made clear that the currency was not CAD$ until I received and email confirmation after paying. Suddenly the prices are not really great deals at all and there are no refunds. Customer service number is impossible to find and when you do finally get through they can't do anything. I asked for a manager and had to repeat my request 3 x because he "couldn't hear me". I had to literally shout. It was very uncomfortable. I gave up after a runaround and feel I feel like a victim of fraud. Won't ever use this service again.

Horrible experience, double charging, refusing refunds, scam, scam, scam, pick any other company! Save yourself the hassle. Was tired from a flight, poor response, poor customer service, had to book second hotel.

Hotwire is a completed joke and a scam. Booked a room at a Days Inn on Asheville Hwy in Knoxville TN and the room was completely infested with cockroaches. I provided pics and videos. How the heck they have this dump rated as a 3-star hotel is beyond me. We were in the room for a total of maybe 20 minutes before we turned around and walked out after discovering the roaches. Hotwire won't give me my money back but offered me $40 to use with Hotwire in the future. Are you insane??? Nasty jokers with garbage hotels. Never again.

I’m not sure what happened to Hotwire. They used to be great, but they have changed—and not for the better. I tried changing my zip code and email address on their website, but I ran into technical difficulties. When I clicked on “save changes” when I change the zip code, it says that changes were saved, but it reverts back to the old zip code. When I clicked on “save changes” when changing the email address, I get an error based on the red box surrounding my email address, but it says that changes were saved.

Our flight was delayed. We called the car rental company immediately so they understood us and cancelled the reservation of the car BUT Hotwire refused to credit back the charges. We sent Hotwire a message the same day of the issue with our flight and they never responded back. We were satisfied with Hotwire in the past but we asked them to credit back the charges as a courtesy. Very upset.

Hotwire don't have live support. It's all text or email. When you badly need to speak to someone, you have to wait few days. So when you have problems with your reservation, you're on your own. Calling their 18663942015 will tell you "no Agents available". Any day, anytime, no Agents available. I did a hotel reservation. Hotel did not honor my reservation as the hotel is full. Hotel just asked me to call Hotwire for refund. So, to summarize, reserving a hotel don't really matter when it's through Hotwire. The 2nd time it happened to me.

Bait and switch with respect to insurance during covid. Only made the reservation because it SEEMED I could also buy insurance in case of covid - it was late December 2023 travel. Only after I booked, got an email saying the insurance was only offered to US residents whereas I live in Canada. But that was known at the time of booking when I entered my address!!!! Website accepted the purchase of reservation and the insurance when surely they knew or should have known that it was only a pretense that I was also purchasing the insurance. Of course, family member got covid, couldn't use reservation, no insurance, no refund. Very borderline scam. Seemed like it was intentionally misleading.

I've had a lot of issues with my channels not changing, along with my voice remote does not work. I spent over an hour and a half with Melanie and she was outstanding. Between her and me it was very difficult to do this over the phone and she was not sure on what else to do, so Melanie scheduled an appointment for a technician to come out to try to fix my issues... Up until this issue I have had great service with Hotwire especially since it's free in our development. So thank you very much for your services and kudos to Melanie she's absolutely the best representative I've talked to in almost the year that I've been dealing with Hotwire. This girl needs a raise. Thank you so much for your patience and your help Melanie!!!

Wow, what deplorable service. Have used Hotwire for nearly 20 years, but won't again. Seems they have gone way downhill. Room at the Holiday Inn Bellingham, Washington was atrocious. Tried to cancel and rebook at another property, but the hotel was unresponsive and Hotwire did not bother to intercede. Two brands lost my business today.

Booked 6 nights in Kelowna at a supposedly a 4 star. This hotel was offered as a promo priced mixed in with other decent 4 stars. Of course we get the low value one but still pay approx 200 per night for a mediocre hotel... the comfort Inn kelowna. Hotwire offers junk hotels in their promos if I am correct that make the marginal star level. I would not book with Hotwire again. Borderline scam sales tactics. Overpriced for low value.

Absolutely worthless website app. What’s the point of booking through Hotwire when the hotel then asked you for the same credit card and they slide it so many times that it freezes your account and so you’re not even able to stay at the hotel because they need to slide your card for incidentals instead of just taking a copy.

Used Hotwire for flights and car rentals. Booking a flight went flawlessly. The past two trips found that prepaying for car rental is worthless. Car chosen on app are not available when needed for trip. Chose different car on-site in lot and the upgrade cost more. I happy to pay the difference from original choice, but found prepaid amount does not show up when paying for the rental. Hotwire does not give itemized receipts, which makes it hard to file a claim to retrieve my prepaid amount. They claim Budget's property manager has not returned Hotwire's emails request and Hotwire's policy claim "Nothing they can do" when someone has $1800 for services they did not provide.

Pathetic - gave them business for 15 years for most of our trips and made the silly mistake of choosing wrong date (one day earlier) and couldn’t give even a partial discount on a $80 booking as a one time courtesy for an old customer. Never using them again.

Hotwire should be shut down immediately. I have been without my tv for 7 hours right now. Are you people serious??? I absolutely hate hate hotwire. We pay all this $$$$$ and just get told, "We are working on it!!!!" You people are a complete joke.

If I could give them a zero I would. I booked a rental car months ago and the day of my trip had to change by one day. I prepaid for the rental car and they would not give me a refund. I tried claiming my flight was delayed, they wanted the flight number. I told them there was a loss in the family, they wanted the name of the person to verify. I actually did lose someone but I would never give them that info. It obtrusive and crazy. Basically they took 1,000 dollars and refuse to give it back for needing to postpone the reservation 1 day. For real, one day. I wouldn't suggest this company to my worst enemy which is them. I wouldn't suggest this company to the people who work for it.

On Friday, May 17, 2024; I used Hotwire and their mystery hotel HOTRATE special to get an affordable hotel near the designated location my fiancé and I were scheduled to attend. We used the sorting toolbar for 'DISTANCE' and the sorting tool stated that the HOTRATE HOTEL was exactly one mile away from our destination. Nonetheless, I submitted my credit card information and booked the mystery hotel. Afterwards they revealed the hotel that Hotwire chose and it was not 1 mile away but more than 10 miles away in a prostitute and drug infested area of Baltimore, MD.

Company will post pictures of vehicles that are not similar to what you will actually receive. I booked a car that seats seven people and the description says this car or similar, yet the rental car company will only provide me a car that seats five people. Andy ** Was the supervisor I spoke with there, indicating that there is “nothing they can do” because they have a right to give customers any vehicle they desire that is similar regardless of what is advertised on the picture as the “similar vehicle.” The Audi Q7 in this photo seats seven people, a similar vehicle should also see seven people not five.

Hotwire is a SCAM! They don't show the shady prostitute infested Hotels on their list. They also lie about the rating score. You will end up in a despicable location if you blindly fall for the low rate.. DON'T DO IT... IT'S JUST NOT WORTH THE CHEAP OPTION.

Hotwire charge me $202 for a hotel and when I got to the location the hotel did not look like the picture. It was full of weeds and grass everywhere. It did not look safe on the outside. When I asked for my money back to find a more secure location they gave me credit but they put it on a generic email where I was not able to use it. This company will steal your money. Do not use it. You will thank me.

I had the worst experience last night. Went to Atlantic City, went on Hot Wire to rent a room. The website defaulted one of my old employees onto the reservation, not my name the owner of the account the one who has an email address the credit card that was used. Spent two hours of my evening, trying to get them to change it back or add me to the reservation, I was told by a supervisor they cannot and that I will lose my money, there’s no way this could be legal.

Corporate politics prevails at this agency. No credit given for accidental duplicate booking. Being a loyal customer means nothing here. Not sure how it’s legal or ethical to simply take peoples’ money. Will not use again.

We had a hotel booked on April 5, 2024 at Best Western International Tuscon Airport, I booked d ahead of time on Hotwire. When I drove for plus hours from Tempe to find out that there is no Best Western hotel where I had booked, it is Hotel Bridge Way at that address, a very dingy place, looks like a shelter place, I was so tired, frustrated and needed to sleep in for early morning next day.

I booked two tickets for international flight with two stops in December 6. January 25th, Hotwire sent me a notification about my flights has been changed and gave me two options: Accept the changes or cancel the flights. I made a phone called to let them know the time changed had discrepancies due to arrival time to Tokyo is 7:00 pm but the next flight from Tokyo to Ho Chi Minh City is depart at 5:10 pm local time which I will miss the connection, no way that I can accept the changes. During my phone conversation with Hotwire representative, the person told me she is making a request to the airline and have them change to fit with all flights schedules, but they need 72 hours to response that request. I called back after 72 hours, waited, and had the same answer as initial called 3 days ago, which meant I had to wait another 72 hours for the airline to resolve the problems.

I booked a rental car through their site and it double booked me so when I went to pick up the rental the agency said I had two reservations and that I had to contact Hotwire regarding the second reservation. After my trip I get back, I call Hotwire and they say, "You have 24 hours from when you book to receive a refund" and that there is nothing that they can do. I talked to four different people all not on the continent of North America only to keep being told I could not get a refund. When I asked to escalate to another manager they said they were the highest I could get to via the phone and that I would have to write a PO Box to voice my complaint. Total ripoff.

I wanted to book a weekend in Rocky Point Mexico. Looked on Hotwire. The price seemed ok so I booked it. Today I was reviewing my email and I see a $400 resort fee. I did not agree to $400 resort fee. The hotel doesn't charge a resort fee and my entire booking was $380. This is a complete scam. Do not use Hotwire. It is not the same company it use to be.

I reserved a car rental. When my flight landed at the airport the rental counter was closed. I called the car rental company Sixt and they couldn’t help me and they kindly cancelled my reservation. I got a car from enterprise. Now Hotwire refuses to refund my money. Warning - do not rent through anyone except the actual rental company.

I am a business traveler and use Hotwire extensively. I set up a business card to use and it disappeared and they billed my personal card. I asked them to change the billing to the correct card and they refused and said they couldn't? Really? I book 2 to 3 nights a week and they now list my business. Stupid business practices. This was a simple adjustment for a heavy user.

I rent a car luxury car with Thrifty in Denver, they don't have it waiting for 1 hour and the end have to take mid-size and paid luxury car. Thrifty said, "Call Hotwire for refund" and Hotwire said nope. What idiots.

Having never used Hotwire the way it is now it was a surprise when trying to book a hotel for one night that we don't know what hotel we would get until we paid. We got an Air BnB called Metro Tempe Apartments. The room we reserved was a mess, when calling Metro back they didn't have another room and we had to drive two hours back home arriving home at 1230am (not fun). We called Hotwire the next day and was told they could only give us a $25 credit, not the $125.19 we paid. We called back a 2nd time and talked with someone how talked with Metro for a refund.

I do not recommend Hotwire for renting a car. I rented a car through Hotwire in Louisville for two weeks, but Hotwire charged me 440 USD in addition to the 748 USD that the rental car company charged me!!

We booked Holiday Inn Express through Hotwire in Nebraska City for one night. The Hotel Charged us as well. Neither one wants to pay us back for double-paid room! Hotwire gotten a lot more greedier over the years.

My husband and I recently took a trip to Vegas for his birthday. We were quoted a price of $58. The car rental company (Ace), states they never received this price. Neither company wanted to reach out to the other. Both agents at Hotwire were completely unhelpful and didn’t want to listen. So, please beware you’re not going to be helped if you book through this company. Very sad and disappointing!

I booked on their site, paid in full. Go get my rental car, the provider is saying I had to pay more money from what Hotwire took from my credit card. My cc limit is $500 so extra money dollar car rental was asking for wasn’t available but hotwire website doesn’t say any amount that the rental provider needs to pick the car up! I call hotwire cs to get assistance. They say cuz they helped me once they can’t help me again! The economy is ** up & they just taking people's money with no explanation & no credit back nothing!! Hotwire lost a customer!! They are thieves!!!!

Look at all of the negative reviews!! I wish I would have!! Their website made me refresh the search page and it changed the dates without me noticing prior to booking. And they would not refund my cash. Trying to save a little now ended up costing me more money.

I booked a room through the app that promised a branded hotel. When I got to the hotel the name and brand I was promised had changed yet Hotwire did pass through the reservation. It was late at night and not many options so I stayed overnight. I reported the issue to Hotwire and their rep said the site wasn’t updated. My reservation showed the old name and I provided proof that it wasn’t the same hotel. They offered no customer service. Not even a credit for the experience. I wasn’t looking for a refund but I did expect something to be adjusted since they false advertised. They told to fill out the survey.

I booked a hotel and paid for it with Hotwire but when I got to the hotel the person in the office informed me that they would not be honoring my reservation and that I could not get a room. Hotwire refused to refund my money so that I could get another room and would not book me a room but kept my money. I had no choice but to sleep in my car thanks to Hotwire. I will never use that horrible site ever again.

I booked a hotrate deal through Hotwire at the Placemakr-Houston Wedgewood in Nashville TN. The hotel has almost no parking and our car was broken into and the hotel did nothing for us. Hotel is an IKEA furnished overpriced piece of crap!

I stayed in a hotel in May 2023. Apparently, Hotwire did not receive a payment from me due to an error on their end. Instead of sending an email (they said there was an error with email too), 2 months later they took the amount out without any notification. Nothing to say, "Hey we never received this payment, so we will take it out on this date." Nope. Horrible business. I would have gladly paid, if they would have notified me that there wasn't a payment made. Normally, it's taken out the same day you book. It's happened to more than myself.

I booked a rental car through Hotwire. 20 minutes later I had to cancel due to the mechanic not able to get to my vehicle. They will not issue me a refund. I am being charged for a service I didn’t use

I picked unnamed hotel in specific area. Was given hotel 15-20 minute drive away from that area. Supposed to be big name 4 star.. more like 3 stars. Paid $200 plus parking and resort fees. ($250) Could have directly booked same hotel on Hotels.com for $129.

Booked a hotel with them. No vacancies when we arrived. Said, "Oh sorry. We will rectify." They didn't. Gave me a refund, but no place to stay. Had to sleep in the car. No attempt to put us somewhere else. Basically, "Here's your refund, fend for yourself." Beyond livid. Who does that? Avoid them at all costs. Wish I could give them 0 stars.

The car rental that I had booked through Hotwire cancelled my reservation an hour before my plane landed leaving me stranded without a car in Los Angles. Further, after the dust settled, and I attempted to get a refund for my prepaid rental, they told me they would need to investigate it to verify my claim. After 2 weeks, they still have not refunded my money. I finally put it in the hands of American Express to go after the money. To compound the matter, when I was able to find another car rental at a different facility, the cost was nearly double, and Hotwire made no effort to compensate me for the difference. Do not do business with Hotwire.com.

Rented a car for vacation at end of month in Maui. Due to horrific fire, my flight was cancelled and my resort closed due to lack of electricity, water and cell service. Hotwire has thus far refused to cancel my car rental agreement and refund my payment.

Do yourself a HUGE favor and do not buy anything from Hotwire. There is no refunds even if the problem is from the airline and not. You just kiss your money goodbye. And the funniest part is when you call and after being on the phone for 69 min they have the audacity to give you a Case # which by the way is ** and I did it for 3 times already.

Still during the pandemic we reserved a car rental (felt lucky to find it) 5 months out and now that the pandemic and supply chains and rental agencies are recuperating, that same rental is nearly half the price. Hotwire Will NOT budge on the rate and reservation. SORRY Julia at Hotwire that just isn't right.

Just as I said, the site booked a date I had not searched for, and didn't need, or use. I spent 2.5 hours on the customer care chat, and the result is no refund and no admission that their site glitches.

I am writing to express my utmost disappointment and disgust with my recent stay at Suburban Extended Stay in Kennesaw, Georgia on 7/5/2023 through Hotwire. I booked a room at your establishment with the expectation of a clean and comfortable environment, but unfortunately, my experience was far from satisfactory. Upon entering the room assigned to me, it became immediately evident that the cleanliness standards at your hotel were severely lacking. The room was in a deplorable condition, with visible dirt, grime, and stains on the furniture, carpet, and walls. I was appalled to discover multiple roaches scurrying across the floor and walls, indicating a severe infestation issue.

Worst rental car experience in my 30 years renting cars. Service by Dollar staff at Newark International Airport was horrendous telling me to go to Hertz cause they were closing. I refused. I had rented a FULL SIZE car and was given a Chevy Trax which was not a full size car and was the worst rental car and was a death trap of a vehicle. Brakes were horrible, windshield wipers were awful. The car was unsafe. I tell Hotwire who I rented through and they want to offer me a 25% discount and give it to me in Hotwire dollars. That will do me no good as I would rather rent through someone else than use Hotwire or Dollar again.

In March I did a reservation to rent a car but the company that was going to give me car don't provide me a unlimited mileage, so it is not good option for my trip, I called to Hotwire to cancel the reservation and they told me that they can't do it, so they thief my money and they never refund me the money, honestly Not one pay for a reservation that never use.

Room was not clean. Rating and rates not on par. No internet. Leaking ceiling. Television not working. Smelly room. No vending machines. Safety concerns. Quoted wrong rates. Substandard parking. No irons or ironing boards. No response by management when concerns were conveyed.

I booked a hotel room through Hotwire and arrived at the hotel within five minutes of the booking. The hotel informed me they were at capacity with no available rooms. At that point hotwire issued a refund, or so the rep and the email stated. We are now 12 days into this and there is no refund. After four phone calls with hours invested today, I finally received a return phone call from a supervisor who stated everything up until this point has been lies, and no refund had been issued. The supervisor stated that they could cut me a check in four weeks, or could do a wire transfer. I opted for the wire transfer. The supervisor then informed me that the wire transfer could also take up to four weeks because they do not have the capability to issue refunds without going through their finance department.

I am unable to get my money back for my stay at Knights Inn in Lake City Florida. I was provided $25 in Hotwire dollars but I should not have to pay for that room. I can’t get Hotwire to agree to remove the hotel as an option nor will they review the pictures. Please be wary of the hotels you select.

I reserved 2 non smoking rooms on the Hotwire website. One minute after reserving, the motel called to let us know they did not have any non smoking rooms. Neither the motel or Hotwire would refund our money even though the room we reserved was not available. False advertisement from Hotwire.

Customer service at Hotwire is unknowledgeable, unhelpful, they promise to call you back and they never do! They say they're going to help you and lie to you. I will never use hotwire again!!!! Specifically Josh which was the name of the agent that I had encountered. They booked the wrong hotel which was too far from the area that I was going to, and when I called for help he said, "Yes we will take care of this and we will call you back specifically at 9:00 a.m. the next day so we can get in touch with the people at the hotel to change a booking."

I booked a car with Hotwire. It was SUV Tahoe my had mistake in my reservation. I called the agency for just change the drop off time, they said we couldn’t change it but we canceled reservation and give you credit for new reservation. The new reservation agency booked for me Ford Fusion the same price with Tahoe and they said I can’t change or cancel this deal.

As Hotwire first customers, I wondered why people would not rave about them. With my most recent experience now, I know why. Their principle and ethics have diminished along with their customer service "TJ" agent ** a reflection of such poor quality. I made a car reservation for April 12, 2023. Held my end of the deal, the unreliable agency NuCar never showed up to pick us up. Was sent on a wild goose chase, following the instructions on the reservation email. After several voicemails. Later the agency sent an email stating they were close. Yet neither company has the decency to take upon any responsibility. Stranded at the airport without any human contact, this turned out to be on the customer. For all I know this arrangement could easily be a scam to rob people of their money with a bogus offer and a bogus agency. This is the end, to our continued business. Very disappointed.

As I was searching for a hotrate from Hotwire popped up, once in a lifetime $3000.00 room at the Fairmont Jasper for 90% off book now before it's gone. I jumped on it, paid the almost $400 for the room, I let my daughter know how proud I was to reserve such a room for her at such a bargain. For the next few months I tried to contact the Fairmont Jasper but they had no record of the reservation, so I contacted Hotwire for the third time for more information as the booking number and reservation had no record at the hotel. They informed me that it was a 3rd party booking so the Fairmont won't have the information until April 2023, so I patiently waited, then contacted the hotel only to find out I was booked into a standard room for $300.00.

I went to book an online car rental and the last step was to confirm the booking. It booked and the resulting page said they increased the price from $310 to $415. Not we are changing the price do you still want to book? But we've booked it anyway at a higher price. Waste of my time. Now I have to call and cancel. Shady bait and switch.

We purchased a rental car through Hotwire for a recent trip. Our flight was cancelled by the airline and the car rental was cancelled and rebooked. Hotwire has a rigid hidden policy that does not allow refunds for any hot deals. Once we realized of our cancellation we immediately reached out to make the change. After numerous times trying to reach customer service we were told to provide documentation to back up the cancellation to get a refund. Then we were recently told of this policy of no refunds. I'm sure this happens a lot with people and they are making a lot of money off the backs of people by no fault of their own had this happen to them. In our case it was about $500. Stay away from them and any other company that has this rigid strict policy that is not based in reality!

Be careful before booking a "Deal" with Hotwire. Unfortunately, Hotwire is not what it used to be. I reserved what Hotwire called a “4 star” hotel at DoubleTree by Hilton Hotel Buffalo - Amherst. Check in was very pleasant. Front desk staff was extremely curious and helpful. Sadly, as we walked through the halls towards our room we started to notice it was worn and dated. As we approached the door, we noticed it was quite dirty. As soon as we open the door we saw the room had cracks and stains in the ceiling. The (very cramped) bathroom floor was worn and filthy. There was what looked like mold on the shower ceiling. Aside from the beds being clean and comfortable, this was more what I would expect from an 80’s motel.

I booked a hot rate hotel through Hotwire. Experience was really bad. Called Hotwire but they refused to give me a refund or credit especially when the hotel room was $250/ night. Do not use Hotwire. Very bad customer service, not accommodating after the sale, all Hotwire cares about is the commission from the reservation they make. I will never use Hotwire again.

Hotwire does not deserve even 1 star. I had a horrible experience booked the hotel for 2 days and when I went to the hotel there was no one at the Reception and when I called Hotwire customer care they were saying to wait until the next day outside to reserve the hotel in that freezing cold and they already deducted the amount from my card. Beware of this petty ** site which does have standards or responsibility to hear to the customer.

Doesn't even deserve a star. Please read and be careful before booking a "Deal" with Hotwire. Unfortunately, Hotwire has really changed from last year for us booking with them. Last year we got an amazing deal with them and hence why we decided to booked again with Hotwire. So, when the so-called "Deal" came up for 3.5 star of 4 choices of hotels that could either be with a Radisson, Hilton, Omni or Doubletree, and indicated the last person booked got a Doubletree hotel, we decided to try it again with these reputable hotels listed, it would a great booking either way. We were so surprised to see that Hotwire booked Metro Tempe Apartments, which was not even listed nor was it a hotel! We called and asked why this booking, when it was not listed as 1 of the 4 choices, nor was it a hotel, but an apartment for short term rentals.

They took my booking, took my money, then added 12 a day to my booking when I showed up to pick up car and told me they wanted a 1200 dollar deposit. None of this is in my contract of course and they won't release the car. I called Hotwire, the lady who barely spoke English I think said "I can't find information on what you should. Get your money back from economy car rental." Who of course says get your money back from hotwire so I have no choice but to get my money back from the credit card company.

It was a really horrible experience for me since I wanted to amend or cancel my reservation, but I was told there was no flexibility because my reservation was a special status reservation. Recently, I discovered that no cancellation is possible for my arrangement following a reservation, regardless of the justification or error you provide.

Hotwire does not care about the safety of the customers they sell their service too. Hotwire takes no responsibility for the product of the companies they partner with. After arriving at our destination and getting to Dollar rent-a-car we were informed that there were no cars available despite our reservation. Eventually, a vehicle came in that they gave us that was not what we reserved.

I see pages of 1 star reviews. Not sure how they got a 3.8/5 star rating. They must have added all the 1-star reviews together. Very inflexible with cancelations. I am out $1,100 for car rentals. "We are so sorry, but we can't help you" seems to the normal response. AVOID HOTWIRE.

They charged me $50 more than the amount I agreed to, then claimed it was a different currency (screenshots say it wasn't). Even in the different currency they claim it was meant to be charged in, they overcharged me $5 so even the horrible excuse doesn't work. They won't give me an email to communicate with them which makes sense since Mastercard requires proof of email communication to refute charges and proof there was an attempt to correct direct through the company. They have made it so you cannot prove you gave them a chance to reverse the fraudulent transactions so isn't much I can do, smart scam, horrible fraudulent company.

Hotwire has proven to be completely inflexible on rental car services despite a medical emergency. Now on top of a medical bill and cancellation of a trip they have taken $1000 from me without refund.

I used Hotwire to book a car. My flight was delayed 2 hrs because of weather and equipment problems. When I arrived at the car rental counter they were closed. I had to rent a car from another company to reach my final destination 70 miles from the airport. When I called Hotwire, the reps said they would not give me Hotwire credit to use another time, not exceptions. They said I would need to drive the 140 miles to pickup the car when rental counter reopened the next day or I would loose my rental fee. I will never again use them for a car rental again. Very poor, uncompromising customer service.

I booked a rental car for Atlanta GA... We were going to see my son graduate from his Army training. Dates changed, Hotwire charged us OVER $300 and refuse to cancel the order. Will NEVER use them again, have never had a similar issue before with Booking.com or others. Buyer BEWARE!!!

I booked a hotel on Hotwire and paid $780 upfront. When I checked out of the hotel, I got a copy of the folio and the charges were only $548. Looks like Hotwire overcharged me over $230. Currently getting the runaround by cust serv.

We booked a flight for a deal price and realised that the layover was 8 hours. So we tried to cancel the flight on the website and were not able to cancel asking us to call the customer care line. So we did and they say that since it is a deal ticket it cannot be cancelled, however on their website it says tickets can be cancelled with 24 hours. This message is for the general public who want to book with HOTWIRE, please be aware that while booking flights it bargain fare does not show any layover hours. It is only after you pay they will reveal the time and the layover. This is very unfair and very misleading.

I had made a hotel reservation for two nights and had to cancel. I cancelled within the timeframe stated on my reservation. The hotel charged me for the stay and only refunded me one night. I tried to contact Hotwire and I was being transferred to different telephone numbers, told to contact the hotel, it wasn`t there problem, they didn`t not have the cancellation, to send them my copy of the cancellation, etc... I believed I contacted them over ten times and they are completely brushing me off. Never again. they are not true to there offer of free cancellation, customer service or charging you only when you get to the Hotel!!!

Hotwire gave us a good deal with ACE at LAX. The ACE rental office was total chaos! Every customer was given a hard time about something. Thank goodness we didn’t pay in advance!! ACE said we needed a document called Declaration of Insurance. A copy of our insurance card was not enough for them. We had to leave without a car. Ended up using Turo which was a lifesaver!!! Final word of caution- don’t use Hotwire if they give you an ACE car. Hotwire - please drop ACE!!

As a very loyal customer I am set back by the lack of customer service that I received after booking a $222 hotel room by accident. After realizing which hotel they gave me I quickly contacted customer service with no help. Not only were they unable to cancel my reservation 5 minutes after I booked it but they were unable to give me credit for the mistake as they done in the past with no problems. I worked all night. The hotel check-in is not until 4:00 p.m. It's 7:00 a.m. I have to sit in my truck until 4:00 tonight to check in to a hotel that has hookers in the parking lot and drug dealings in the parking lot. The hotel wants to charge me $25 for an early check-in.

I was excited to get a 4 star rated hotel thru Hotwire. But I now know why they were able to get this booking. Yes the hotel was a 4 star but what hotwire failed to mention was the room in that hotel was NOT 4 STAR!! My Sister's and I were home visiting family in St. Louis MO found what we thought would be a great deal on hotwire but when we get the room there was holes in the wall, horrible stained carpet and the AC rattled so loud it was hard to sleep

I booked a reservation for a hotel on Hotwire to stay at The Alantic Hotel North on 411 N Ocean Blvd North Myrtle. Beach SC FOR October 6th thru 9th. This was not the name of the Hotel at this address, Hotwire does not check name changes on Hotels. The room that I entered smelled like Weed, tobacco, urine and Raid insecticide, there were no bath towels in the room. Just two wash cloths draped over the tub. Plus the TV did not work. I went back to the front desk and was told the manager will not honor a refund. The name of this fiasco is OCEAN 5 Hotel on 411 N Ocean Blvd North Myrtle Beach SC 29577. Buyer beware please.

I booked a room online in the app. I got my confirmation# and my itinerary#. Since we were coming in late I decided to call the hotel to see what the rules were for late arrival. The hotel tells me that they are fully booked and they don’t have my reservation. The front desk clerk informed me that the 3rd party site already knew that the hotel was booked but keeps booking customers anyway. I called Hotwire they claimed they would get me another room after chatting back and forth for an hour they offered me a room that was not even close to where we needed to be, had less stars( the room I booked was 3.5 stars), and cost more. I told them I’m not settling or paying for something I’m not comfortable with.

With all the cancelations going on with air travel, you do NOT want to use Hotwire. They use their own credit card to place your reservation, so refunds are sent to THEM and they REFUSE to give the money back. Instead sending you in a circle with the airline company which will just keep telling you they have already refunded the money!

I have used Hotwire to purchase airplane tickets without much issue in the past. Recently I purchased an airplane ticket, which then I decided to cancel because of a change of circumstances. Hotwire advertises free cancellations within a 24 hour period. There was no option to cancel my ticket online, so I called customer service. Hotwire customer service refused to help me cancel my reservation within the 24 hour cancellation window. They repeatedly transferred me to different people (some who were not even affiliated with hotwire, like Expedia) until the 24 hour cancellation window had passed and then said that it was too late to cancel!

Don’t believe a word about a hotel on a Hotwire website! And if you try to write a review on the hotwire.com website, you messages that you have included text that is not allowed. There is no way to find out which text you should remove. It took 1 hour and 40 minutes for me to get into my room. In the first room, I could smell the mold at the door. The second room was the SAME room, shown to me by a different agent. When I told him that I had been to that room before, he offered no apology. We set off to the third room but the Agent could not find the room. I settled for the fourth room. The Front Desk agent could not tell me whether breakfast was included in my reservation.

Beware of Hotwire's prepaid car rentals, they can keep your money and not provide a car if you are delayed in picking it up with 24 hours. Due to flight delays and rental car shuttle delays I was late getting to the rental car center and the car rental agency from which I had the prepaid car was closed (3PM on a Saturday). All others were open. I went to pick up my car on Sunday but it was over 24 hours after my Saturday pick up time so they refused to provide a car. Hotwire notes that reservations are only valid for 24 hours, but they do not say you will also lose all your money for the week long car rental.

I purchased a 4 star hotel and I was booked in a 3 star hotel the last 2 times. I might do a little more research next time as far as the surrounding hotels and the price I can get direct. Just book way in advance then you can get a deal directly I suspect.

Stay away from this website. It is like a lottery, they show you potential hotels you can stay at a cheaper rate than you typically find in other online travel websites. You are supposed to get one in the list but we got a horrible hotel not listed in the options, one star below and with 2.3 star reviews. A second time, they advertise a bed setting that was not offered by the hotel. The hotel did not want to give us the bedroom we paid for on the Hotwire page. Neither the hotel nor Hotwire returned the money, because Hotwire sale is final, non-refundable. This is too much risk for $10 less than regular more reliable online travel websites, just stay away.

I have many proof, How I was scammed with "HOTWIRE" hotel and Car rental booking. 2 time. First time when I booked the side saying mileage policy variable by car rental company policy. They don't mentioned How many Mileage. Once you booked they give you 400 -800 mileage then $.24 per Km. They don't mentioned How many mileage until not booked. Second time, HOTWIRE reservation is garbage or useless for car company. I booked I went to pick car. Car company say They booked too cheap. We can not give you car on that price. They cancel right away. My trip was planned so there was no choice. I had to give more price to direct car rental company. Please do not trust on "HOTWIRE" booking No hotel or Car rental respect this kind of scam base, so called "Booking Platform". Thanks

Updated on 07/20/2022: I'm still waiting for reschedule my rental car date, I don't want refund.

Booked an Econolodge in Scranton for an absurd $120 for one night. The hotel reeked of smoke, there was ash on the floor, the sink had hair in it, the wallpaper was peeling off, and it was so filthy we couldn't stay the night. Everyone in my family has asthma, plus it was 3am and we're all young woman, so our priority was finding a safe place to stay for the night. We found another hotel and when I spoke to Hotwire, they refused to refund because I didn't let the hotel know (there was no one at front desk) and I didn't call Hotwire during my stay (as I was trying to find another place to stay in the middle of the night). Customers' health and safety is NOT a priority for them and their listings are misadvertised and frankly will put people in danger.

I used them to rent a car and on my first attempt at booking I made a mistake. When I called their customer service line a employee told me that it was easier to rebook the car with Hotwire dollars so I said, ok do it well. I was unable to rent the car for reasons with the actual rental company so I tried to use the Hotwire dollars which are non refundable and can only be used on certain days and places. No one stated or told me any of this until after you bought them.

I paid for a room at 8:30 pm knowing I had a delayed flight. When I got to the hotel there was no room. Hotwire blamed me because it was over midnight. Although there was a hotel next door they would not book me there. Very bad experience.

I booked a reservation through third party, the motel canceled reservation. I didn’t have deposit. Ready promised refund from property in person to no avail. Denied on both ends. Wouldn’t recommend Hotwire ever again.

I booked hotel flights and a rental car, there was an error in the dates of the vehicle and they did not match the booking of the flight and the hotel. The vehicle was not taken and Hot Wires were not ready to give a refund. I am a returning customer but will not book through them again without a refund,

I used the "Get one of these hotels" thing and knew it was going to be the cheapest of the three, but I didn't know what kind of hellhole they were booking me into. After I got my "Hot Deal" I went and read the reviews. The hotel is NASTY. People complained of blood stains, and horrible smells. The beds were the only things that were considered clean. Even the hall ways are disgusting, and the most recent review stated they would never stay there again, and they were only staying overnight. IN short, the Hot Deal is a way to pass off crappy hotels, and nothing more. Do not fall for it. I am just going to eat the loss as this "Hot Deal" is so good it can't be refunded. If this is how they conduct this part of the service. I will pass on all their services, and would suggest you do as well.

Apparently I called 5 1/2 hours too late to change my dates, as we made a mistake in the booking. We were told there is nothing they can do about it. We still wanted the reservation and to pay for it. We just wanted to fix the dates when we realized we put it in wrong. Nope, you have to eat the whole thing and there is nothing they can do. So go pay for it again. Clearly not through Hotwire. We will never ever use this ripoff company again. Be warned, to call whatever you are booking directly. Hotwire will keep your money no matter the circumstances.

I made a reservation for car rental through Hotwire. I just tried to cancel within 1 minute of the reservation after came to know about hidden charges of taxes and fee. I wanted to cancel my reservation as taxes and fee are more than rental price. I called them to explain the fee but they were not able to explain. I called again to know about these charges and I came to know that they are collecting fee in name of government tax. Hotwire said I can’t get my refund once I paid. I would have given Zero star for this company but there is no option for zero here.

I booked with Hotwire trying to find decent priced flights and I paid for the insurance as well because I have a surgery coming up and wasn’t sure if I needed to reschedule. I called Hotwire to cancel my flights and I literally was given the run around, I spent over an hour on the phone just to be bounced around and be on hold. While on hold I also tried to use the chat option and I got Jahz, I was told I could not be helped and to call the line I was on hold with at the time. I spoke to a total of 5 reps that fed me the same story and got nowhere, I never got anyone to assist me as they hung up on me. This is not professional and not how you treat paying customers at all! My next move will be going higher and involving my lawyer if this is not resolved. Just book through the actual company, don’t go through a third party like Hotwire, it’s literally a waste of time.

I got to the hotel I reserved through this app after 10 hours drive to find no reservation even though I had a confirmation number from HotWire, and I fully paid. I had to find another accommodation, and I received no help from customer service.

Writing to get refund on my Hotel booking as was promised by Hotwire representative. Hotwire ticket # ** Case id **. On Feb 20 I called Hotwire customer service within 24 hours of booking my hotel to cancel reservation as wrong location was selected. I was suggested of two options. Option 1 Hotwire would try to contact Hotel and get full refund. Option 2 was that 40 dollars would be placed in my Hotwire account and remainder $234.80 would be refunded to my credit card. On Feb 25 when I called I was suggested by Hotwire representative that Hotel was successfully cancelled and I would be refunded full amount after few days. I called Hotwire representative again on Mar 5th to find out that instead I was refunded 0 dollars and $234.80 was placed in my Hotwire account. Can you pull up the calls with representative and help me get my refund as I was suggested by Hotwire reps on Feb 21 and Feb 25.

I went through Hotwire for a trip in July 2020, which was cancelled due to COVID. Car rental of 1200$ cost. They gave me back HotDollars in exchange, for 18 months... Just up to end Dec 2021, still during COVID limitations / no travel. Finally they refused to allow me to use my HotDllars in 2022. In other words they stole me 1200$... They say they have no other way than applying the policy... I'm sure many other customers lost lots of dollars. Don't go there, they're not going to help.

Don't be fooled by fake positive reviews. This company has literally no customer support. There may be some deals, right. But if something goes wrong or you simply need to change something - you are on your own. Local hotels are perhaps so-so. In the worst case there's always another hotel near by. But flights or vacations? Save yourself from big troubles with this crappy company.

Rented a car with Hot Rate, Airline canceled and changed flight which gave us the option to cancel or accept the new change, due to business plans the new times did not work so we canceled the flights. The policy to refund or credit if airlines cancel are false. In today's climate I would not suggest ANY HOT RATE purchases.

I spent two full days of my working days, trying to change my reservations and still will be dealing with my credit card reimbursement process,.. They charged me twice and did not apply credit from my cancelled reservations to my second reservation.. One agent on the phone lied that she can't find my reservations, my name and any of my data, she was on the phone for any hour with me.. Cheating and pressing money from me and I think Hotwire has to bed gone, it is not a service, it is total scam..

What a horrible way to spend our precious vacation time. 1) Gave us a hotel on the wrong island, 2) took $40 to ‘cancel’ their mistake, 3) REBOOKED with hotbucks, before they 4) refused to price match.

I tried using their hot rate deal. I choose the 5 start options and was presented with 3 options, 2 of whom are real 5 star hotels whom I’m familiar with and the other an hotel I didn’t know but assumed is a 5 star hotel as advertised, of course they booked for me the latter and then when I looked it up I was shocked it’s a 3-star hotel with horrible reviews about bugs and mold in the rooms. I spent hours with their customer service on the phone just to get the phone hand up in my face multiple times. Beware of them, they are a fraud.

I went to a trip in Turkey and I reserved two hotels through Hotwire. I had issues with both reservations: the first one I reserved a room for 3 adults, they gave me only 1 double bed after reservation was finalized. The second hotel was suppose to be a 4 stars hotel but when we got there it was nothing close to 4 stars, stain on carpet, shower was dirty, a construction site next door and they were literally pouring concrete at 9 PM and etc... I tried to call them and get help, I was on the line for 15 min for each hotel and both got disconnected without receiving any help. So it means after you reserve something through them, that's it, you are on your own with no support whatsoever.

I booked a hotel on Hotwire which had a rating of 2-2.5 stars, upon arriving the hotel was a dump and even on their own website reviews, it had 1 start rating as the majority. This is false advertising, also Hotwire refused to refund my monies. Their website is set up where you can`t even submit pictures or documentation to support your case. Clearly they are not customer friendly.

Jan.01 2022. I chose to book a hotel at CDG Paris through Hotwire Hot Rate. I knew the hotel that I would be getting and this site offered an additional 10% off rate with code HWAPP10. I completed the Book Hotel page, inserted the code, and the total came to US$82.98 with discount. I was directed to payment page, filled out credit info with name & address details, then tapped submit. The confirmation came back with a charge of US$90.48. They charged an amount that I hadn’t agreed to! I called their service number only to receive a reply that they could give me a credit, or they could call the hotel to cancel. They would not refund the overcharge. Hotwire took money that was not authorized, then would not return it. It is a small amount, that over many transactions adds up for them. In my opinion this is illegal and criminal behaviour. This site cannot be trusted! Avoid Hotwire.

I wanted to cancel a car that I reserved for a trip to see my father. My father called to say that he thinks that he have COVID. For me to cancel my car, they asked for my father's name. I told them that they don't need that information but they wouldn't cancel my reservation without it. The rep said that they don't ask for personal info anymore related to COVID, but I tried to tell her that my father's name in personal information. I will never reserve from Hotwire again.

This is a fraud business, they post good deals then the website automatically change the location of pick up and drop off right after payments. Afterward, they take money and refuse to change or refund the money back. Then they charge more double the advertised prices or take the whole payment without using service. They are time waster, not respectful.

I have used Hotwire for awhile, did give good deals, discount, service was ok. Then I don't know what happened within the last year it seems just has gone to heck. And they don't care. I needed a room last month was in San Jose Ca so I looked up on hotwire found a hot deal, tried to book the room, get to the very last tab to slid the bar to book the room. And bam its tells me "oh no something went wrong, but don't worry you didn't get charged. Please try book again later." So it's happened before, well not exactly like this time, but anyway tried to book again same thing. So thought oh well something wrong with the site. So I just went to the hotel to book the room to see. Sometimes the hotels will give you the same rates.

I had the worst experience I have ever had renting a car. I made a reservation for car rental thru Hotwire, they selected Dollar Rent a Car. I arrived at Dollar’s Houston Hobby Airport counter on Friday at 7 pm (within 1 hour of the reservation), there was a sign instructing to go straight to the shuttle, I waited for the shuttle for more than half an hour while seeing shuttles from every other rental company pass in front of me. I decided to call Dollar and they said that the office was closed (at an airport location on a Friday at 7 PM!!!!) and they couldn’t do anything because the reservation was made thru Hotwire.

I used to think Hotwire was a site to go with bookings for savings. Well this year 2021, I finally tried to book my first trip. Not realizing Hotwire prices are so bad that I do not recommend anyone using this website anymore. I book a rental car for 9 days and it came out to $1400. Then my friend went on another website Costco Travel we got the same type of vehicle for number of days rental for $900! I felt I was cheated by Hotwire.com. The worst part I can only reach there customer service via TEXT. They explain the only way they can assist is to provide me a CREDIT. So another words I need to get ripped off again if I wanted my REFUND back! Costco Travel has full REFUND policy so I suggest EVERYONE to use Costco Travel versus this Junk Hotwire site. Trash101!

I live in Canada and I am a ROAD STAR driver. Therefore my insurance covers my car rental insurance in USA. When I booked through Hotwire, I declined the insurance. I paid my Hotwire car rental. When I arrived to NU Car rentals in LAX I was told I have to pay for the car insurance because international travellers has to pay. I paid the insurance in hopes to get reimbursed and not to have my trip ruined. They charged me 32$ USD extra per day for 5 days. $200 Canadian that I was not prepared to pay. HOTWIRE NEEDS TO UPDATE THEIR RENTAL AGREEMENTS THROUGH THEIR VENDORS!!!! “DO NOT RENT THROUGH NU CAR RENTALS.” I have been talking to the NU Car rentals where ever they are… but LAX has their own location and they aren’t even answering to my emails. Literally a Mickey Mouse outfit!!!

I made a car rental reservation for one day and paid $112 which seemed like a good deal considering it was for a Chevrolet Tahoe or Yukon. However, when I went to the rental car place, Sixt, they were charging me an additional $500 at the time of pick up. I requested the full Coverage insurance of $36 and there was a $200 deposit. However, unsure how the final pick up charge was $500. Therefore, this one day rental would have resulted in a total of $612. $112 paid to Hotwire and $500 paid to Sixt.

Terrible. We booked a room through Hotwire that was supposed to sleep 3. They gave us a queen which was fine but then I slept on a soiled pullout sofa where it looked like someone dumped on the mattress, the linens had hairs in them but the worst part is it has springs you feel through the old thin mattress. Hotels should say if they are counting a 35 dollar old pullout as a true bed. Priceline does not but Hotwire allows them to get away with it. They wanted 72 dollars to upgrade to a room with 2 queens. Don't book here if you have 3 people or more unless you like the feel of a wavy mattress and springs in your back. Customer service said, "Type of bed is not guaranteed so live with it." I don't count a couch as a bed unless it has a real mattress.

Horrible customer service, steals people money off credit cards, no good at all. Tell whole bunch of lies to keep your money. They have no respect for people money and no compassion whatsoever. Just disappointing. Very irate people at Hotwire. Service makes no sense.

I book one night Hotel with them. I decided to Cancel I call spoke with the agent she told me I can cancel and get full refund. After three days I check my credit card account I got charge I didn’t get my refund so I call them back they said no one promised me I can get my refund back. Don’t trust Hotwire they just still you’re Money bad customer service.

Having a terrible time with Hotwire customer service, getting in touch with a live agent. I entered both my associated phone number and itinerary number and the automated service does not recognize the number. This is terrible service and when I got on chat, they said they can't help me and call at a less busy time. I can't imagine ever dealing with this again, a huge lessons learn for future airline, hotel and auto reservations. It's because when I called the airlines they said I need to call hotwire.

I booked a car rental with Hotwire. I did not see there was a fine print that it was not changeable. I needed to change it and they would not let me even though they had plenty of time to rent the car to somebody else. I am just not used to be unable to change car rental reservations. They should put it in Capital letters. I an any case I gave them $400 and got nothing. Very bad experience!

BEWARE....They make you prepay, then they will assign you to a subpar rental company. In my situation, I was assigned to Sixt which closes early at the location of pick up. My flight was delayed due to weather. While ALL OTHER car companies were still open at the airport pick up location, this particular car rental company closed early, leaving no alternative for vehicle pick up. I immediately contact Hotwire (at 11pm) and they said they could not assist me that Sixt (the following day) was my ONLY option. I contacted Sixt first a.m. and they told me that Hotwire was my only option. After going back and forth for several hours, I received no resolution and Hotwire informed me that they would NOT issue a refund (although weather is out of my control). BE AWARE....DO NOT PREPAY FOR ANY SERVICES.

The HotWire.com conspires with lower quality hotels, such as Le Reve Pasadena, to exploit customers. The hotel Le Reve Pasadena is a slaughterhouse. It is between Highway 210 and E. Colorado Blvd. The rumbling sound is so strong that I did not sleep one minute in the whole night. Basically, you will be killed there. You even cannot escape the slaughterhouse. If you escape it, you will not get refund.

I booked a hotel stay due to a Layover at LAX. Unfortunately, my flight was changed six times due to the pandemic and I no longer needed the hotel stay. I contacted Hotwire to request a credit or adjustment but I was denied. I’ve used Hotwire a number of times, so I understand their policy. However, I’m disappointed that Hotwire refused to make any accommodations after showing proof of the flight changes. That said, I will no longer book travel through Hotwire. #Dissatisfiedcustomer #Buyerbeware

I purchased a rental through them, and had to cancel 16 days before pick up for reasons beyond my control. I called customer service and was treated unfair and disrespectfully. I even tried to compromise and ask for at least a partial refund and was told no. The supervisor was totally unreasonable and disconnected the call prematurely. They kept saying they understand but wouldn't let me talk nor listen to what I was asking. I WILL NEVER USE THEM AGAIN.

Hotwire kept sending me junk mails even if I blocked it. It is very annoying. I just searched this website once and they are bothering me since then. How and why would they do this. I could be your future customer, but not anymore.

My wife and I were on a road trip through Idaho, Montana, and Wyoming. We ended up in a small town in Montana and couldn’t find any hotel rooms due to a motorcycle event in that town. We got on Hotwire, which, said we could book a 4 star rated property for a decent price, which was 150.00 a night. We booked it and also paid for the “insurance”. Then we found out the hotel had been sold to a private individual and was no longer a chain. Furthermore, reviews of the hotel alleged bed bug activity and horrible reviews. We were misled and called Hotwire to cancel, only to find out that our “insurance” only applies in a medical emergency and doctor note is required. Really? Travelers “insurance” is a scam at Hotwire. I will never use Hotwire again. NEVER.

On July 4, 2021 I reserved a car rental in Rockford, IL through Hotwire. The only rental agencies open on this holiday were at the Rockford Airport, so I selected this location for pickup, choosing the prepaid "Hot Rate" option for the best price. I received a Hotwire confirmation in e-mail stating this location's hours of operation from 9am to 4pm. My reservation was at 2pm. Everything seemed in order. Upon arrival, minutes *before* 2pm (I looked at my watch on arrival, it was 1:56pm), the entire airport was empty (it's a small town) and all the car rental desks were closed. I attempted calling Hotwire, but the hold time was 2.5 hours. I did not hold. No other car rental agencies were open in the region on that holiday, outside of Chicago O'Hare, a 1+ hour drive.

Booked a “4 star hotel” through Hotwire and when the hotel was revealed it turned out to be a 2 star motel. I called Hotwire and they claim they don’t go by stars but ratings? Why call it a 4 star hotel and not a 4 start rated hotel instead? This is very misleading. They also advertise the 4 star hotels they have are brands such as Hyatt, Sheraton, westing etc.. The 2 star hotel I got was the Carousel Beach Inn which is not related to any of the brands they advertise. They ended up refunding my money but after escalating to a manager and an hour on the phone. Never again.

Paid for 2 hotel nights, missed 1 night due to a flight cancellation, but Hotwire decided since I didn't show up for the first night that they were going to cancel my hotel stay altogether. If you already paid 2 nights you should be entitled to still check-in on the 2nd night. Well Hotwire took it upon themselves to cancel my whole stay leaving me frantic with a toddler. I use to use them but will no longer be using them anymore and if I can give any piece of advice never book with them especially if you have kids. You should get what you paid for period.

I got a 3 star hotel through a hot deal, they will fool you by putting a famous brand with another cheap one... then you end up getting the cheaper option always after you pay. My last one was really the worst experience, the hotel accidentally charged me for the room... Turned out their rate is ~20% cheaper than Hotwire hot deal where they should be giving you better options or cheaper prices since you don't know which hotel you will be getting till you pay for it... This is complete fiasco.

Hotwire did not notify the hotel of my stay, which I had already paid Hotwire for. I then chatted with a rep for over 30 minutes and they could not contact the hotel to solve the problem. They said they were unable to issue me a refund but could file a ticket which could be resolved in 3-5 days. I clarified with the representative that he could not give me money back and that I had nowhere to stay and he simply apologized. We spent another 30 minutes on the phone with a representative who was finally able to contact the hotel. We were offered no upgrades or compensation even though the whole ordeal cost us about $20 in international not including the time wasted dealing with the problem. It was clear to me Hotwire cares more about money than trusting customers and ensuring that they have somewhere to stay and a quality experience.

Hotwire just robbed me of $ 135 for a car reservation, which I had to cancel four hours before picking it up. Never request HOTWIRE services, even if the price is as tentative as possible. This is a company simply wants to scam the consumer.

Hotwire have a very cunning refund policy! I received kind of "voucher" like a refund due to Covid in 2020. But now when I try to use this voucher, or how they call it "HotDollars" they said that I can use it only in a few proposition, and even then I didnt found any! In a few destination that I'm interested in. Highly not recommended, especially if you are in Europe! Also, the manager was very impudent, and the only what he could to recommend me, is to try from time to time, and one day I will have availability to use those HotDollars!

Hotels are not kept to human standards in the middle of COVID. Definitely, no disinfecting done. Area was dangerous. Hotels were basically shelters for homeless/jail release during covid. Pictures of filth on windows and floor were submitted to Hotwire and disregarded. Refund was not granted even when they put you in harm's way. This company should be shut down.

I booked an entire week's worth of rental car for a Maui vacation, but due to COVID Delta Variant, we decided that it wasn't worth the risk, and canceled our hotel and airline tickets with no issues, full refund. Not so with Hotwire rental car - the call-center phone rep. wouldn't budge, despite these health-risk-related circumstances. This company makes me sick, and I will never use its services again - I'll be sure to inform my social circles, physical and online.

So, here's the thing: If your trip is set in stone and you're ok with having ZERO flexibility and you want to save a marginal amount of money - go ahead and use Hotwire, Expedia, Travelocity or Kayak or whatever 3rd party site to book your stuff. However, if anything comes up (delayed flight, change of plans, car rental change) there's zero flexibility and you'll lose money.

I booked a Hotwire Hotdeal. Right after sending in the booking, I realized I hadn’t noted the I might be a late check-in. So I notified the hotel directly (& confirmed the booking but not the rate- my mistake). But also b/c of this did not notice that Hotwire had not sent their original confirmation email yet. So when me credit card bill arrived & is much higher than anticipated, I called Hotwire. The rate I remember booking is not the rate they say I booked. They also say I added Travel Insurance. I never get travel insurance unless traveling abroad.

Hotwire gave me a fabulous deal on a car rental. But when I went to pick up the car, I found a rental location that had been closed for months with a sign directing me to go to a different location ten minutes away. At the second location, they told me this is happening with Hotwire customers all the time, but they keep sending people to the closed location. The second location couldn't pull up the Hotwire reservation at all and refused to credit me with any of the money I had already paid Hotwire. I had to pay for a brand new reservation. I hope to get a refund from Hotwire, but their customer service is horrendous. It's taken me hours to get an agent and they won't respond via email. Very unimpressed. Going to my credit card company for a refund.

I prepaid a car rental through Hotwire, for a trip to Tampa. My flight was delayed due to storms in New Jersey so I arrived at 5:30 and the Hertz rental office was closed. I called Hotwire customer service and was told they won't refund me even though I never got the car! I wound up paying for Lyft rides the entire trip. Now I'm only booking directly with a reputable brand, I'm done with these monopolized sites.

Booked, confirmed, and paid for a hotel room on Hotwire. Got to hotel and was told that reservation was canceled because they don’t honor Hotwire rate. Called Hotwire who refused to help with situation and suggested I find a different hotel. They said they will be refunding my money in a few days. But the whole situation really put me out and eroded my trust in Hotwire.

I reserved a hotel that was listed as an Ocean front hotel but it was surrounded by the buildings and almost 2 miles away from the ocean!! I talked with the supervisor and she said they can’t do anything about it and then hang up the phone on me!!! Definitely not gonna book with them and not gonna recommend to anyone!!

This is a horrible company, that does not understand what customer service is. Try at your own risk. I had a reservation that has been cancelled and they haven't refunded my money in over 3 weeks. Every time I call I get the (We are working on it). I mean how long does it take from a refund to be processed. On their site it says 7-10 business days and it's been about 15 business days and nothing yet.

Good site to find discounted rental car prices, but I’ve been burned too many times to ever use again. “No refunds” means just that. At the start of the pandemic shutdowns I had prepaid for a rental thru Hotwire in Maui in May 2020. Even though that trip became impossible due to travel restrictions, I was unable to get a refund. More recently we got double charged for a rental through Sixt (both directly by the rental car company AND Hotwire), I disputed the double charge but to no avail, had to pay twice. I’ve used Hotwire twice to get a rental at ATL. Both times the line at the company they set me up with were more than 1 hr long (first time was Sixt, the next time Advantage). There were no lines either time at any of the other company counters.

They stole $230 from me this past weekend because their site glitching caused a double-booking. Just talked to supervisor and showed that the issue was caused by their website issues, and she did not care in the least. Said their decision was final. Don't use unless you don't mind being ripped off.

I booked a hotel room for the same night through the website. My debit card was charged and I received my itinerary number. When I got to the hotel, they were unable to find the reservation. When I called the Hotwire automated number and entered my itinerary number, it could not be located. I selected the option to speak with someone and was told it would be a 3 hour wait. So, they took my money, I did not get the room and I am unable to speak with anyone unless I wait on hold for 3 hours. RIDICULOUS.

Reserved a car. After reservation saw I booked wrong date. Immediately called customer service to change date.... This company DOES NOT WORK WITH YOU AT ALL... They are a rip off. Don't understand how they're still in business. Well yes I do now... THEY TAKE YOUR MONEY FOR SERVICES NOT USED. I never picked up the car. I'm spreading the word. NEVER USE HOTWIRE unless you're willing to just give your money away. Would not of given 1 star rating but it's required to rate in order to leave your review.... SMH.

I tried to use their online rental car app, my wife booked the wrong dates by accident, I call them immediately to explain what had happened, they did not care, they refused to change the dates for me, I even offered to pay more to help the situation. I would not recommend this company for any of my friends or family. I can't believe they are still in business today.

1 star: Bad. June 22, 2021. Horrible customer service. Hotwire is a horrible uncaring and disreputable company. I recently availed myself of their services by renting a car on their website. I totally understand their policies. They have a no refund policy for any cancellations or changes to a reservation made through them. The car company they assigned to me was Sixt, a German company. They are equally horrible in their corporate practices and policies. When I went to the Sixt counter they would not honor my reservation and refused to rent me a car. They also said that they would not be refunding me any money. I know this sounds crazy, but it is the truth.

I have booked hotel in CA from Hotwire. When I reached Hotel at 1 AM after flight delays and all, the hotel ppl informed me that Hotwire didn’t send at information or booking info with my name. Contacted Hotwire customer care and received no response from them. Booked same room for double the price at 2AM. The next day contacted Hotwire after 24 hours they cancelled my hotel trip and refunded my original amount, not the difference which I paid. Customer service was so bad, said, "You have paid that with your card so Hotwire is not going to refund that money." I lost money because of this faulty application or bad service. Don’t use Hotwire and seems like I’m not the first person, lot of people faced similar issues. DON’T USE HOTWIRE JUST FOR SAVING 30-50, use direct site or any other application but not Hotwire.

Reserved a room through Hotwire from the deals that don't let you see hotel before you pay. Which was my error. The hotel we got was nasty!! Will never again do that and will not use hotwire in future. Never again.

Overcharged for my promo code I used during check out. Customer service is a joke and doesn't help...amenities missing from hotel..very disappointed and I will book directly from the hotels from now on to get information.

I tried to book a hotel in O'Hare airport in Chicago from Hotwire. From Hotwire's map view I selected an area southeast of O'Hare airport. However they got me a hotel in northwest O'Hare airport which is about 10 miles away. I tried to contact Hotwire customer service but was told that the hotel doesn't permit cancellation. They can only credit me Hotwire dollar minus $20 cancellation fee. I don't want to pay $20 since it is Hotwire's fault to put me in a different area but the customer rep. told that is all they can do. I then asked the rep, "I will still have to pay $20 cancellation fee if you put me in NY?" The answer is "yes". Be careful with Hotwire since you are not guaranteed to get a hotel in the area you selected.

We booked the hotel with Hotwire. We went to hotel and were informed they are sold out and as such hotel cannot provide a room to us. We had to find another hotel to stay and ended up paying more. We had to call Hotwire and it took long time for someone to answer the phone. Not a good experience. I was refunded for my stay but that was it.

Hi, I’m writing this review about Hotwire, a company used to find hotel, auto and travel reservations. I rented a vehicle through them and was not able to pick up the vehicle. I contacted them and asked if I could get a refund for not receiving the vehicle but was denied. I understand they have company policies but did not want to give a partial refund or a rain check style of vehicle reservation. I do not approve of anyone using this service.

Booked the Sierra Lodge in Three Rivers CA thru Hotwire. There was no mention in the hotwire ad about fireplaces in the room. The room reeked of smoke and creosote and had ashes on the floor. I was getting nauseous from the smell. We did not use or stay in the room. Hotwire would not provide us a refund even though it was a safety hazard and I offered them the receipt to show we stayed at another hotel in town.

Buyer beware of Hotwire pricing! The price Hotwire quoted me for a car rental from Dollar was not the final price I had to pay (Dollar adjusted the price) -- when I got to the Dollar counter I had no choice but to pay 75% more to Dollar than Hotwire quoted. When I went to Hotwire to get the difference they refused to refund the difference. When I asked to speak with people higher in the organization -- they refused. How can one make a good price decision/comparison when the price Hotwire quoted is not the final price? I will not use this company again!

I found a "Hot Deal" on a car rental for my upcoming business trip and read through all the fine print including the no cancellation, non-refundable clauses and made sure I remained vigilant when entering my dates and times for the online booking. I entered my payment information and again confirmed that the information needed was correct before clicking submit. A screen came up with a little animated character that said "Sorry, Something went wrong. Don't Worry it's us not you" which prompted me to refresh the page. Once doing so my payment was submitted and I received a confirmation only the dates were wrong.

I booked a vehicle and due to their website, they automatically placed the check out date the day after the original booking date. I realized this error and immediately contacted Hotwire. The customer service representative said she could extend the vehicle booking date, as a favor to me, however, the cost of the extra days was double the original price quoted stating that the vehicle prices fluctuate. Sure they have decent prices, however, the website is very tricky and one must double, triple check their dates. If you make an error, the (NO) Customer Service will not assist in any manner to accommodate.

We rent a car through Hotwire. They take our money from card and provide us information about Sixt rental company in Orlando FL. Work schedule. Sixt rental they send us is 24 hr. We rent our pick up car at 11:30 pm. Flight was a little bit delay and we came to Sixt counter at 0:30am...and we kiss empty counter with work schedule 6am-:-11:59pm. Hotwire provide us false information. We take car from other company what was open 24hr. Hotwire refuse credit our money back.

I had to contact Hotwire's phone support to make a slight edit to a reservation. I called on Sunday night at 9 PM. I waited on hold for nearly three hours until the call dropped and had to start over.

Has the best deals and I highly recommend this platform. We booked a hotel in Hawaii and we had a room overlooking the ocean. We also got a great price on a rental car with unlimited miles. At the hotel we purchased discount tickets for a Cruise.

I booked a hot rate auto rental for Indianapolis for an athletic event. I was shut out of the event because of Covid limits on participants. Being that I've utilized Hotwire 33 times prior, I felt certain that I could cancel or rebook for a new event in Atlanta. The event was during the same time frame as my original booking. I called "customer service," messaged Hotwire and all I got was non negotiable stall tactics. Buyer beware.

Rented through Hotwire website, discounted one-way from Spartanburg, SC to New Haven, CT. Confirmation had pickup at Spartanburg, no drop off, so unfortunately I assumed the reservation was good. When I got to Hertz, I was informed I had to drop off back in Spartanburg, no changes could be made. Called Hotwire to get this corrected. They said since the reservation was made round trip, it couldn’t be changed. Tried to explain the mistake was Hotwire’s, got no help at all. Last time I will ever use them.

I purchased airfare through Hotwire for a trip totalling $1300. I noticed a few days later that they charged me twice for the $1300 purchase ($2600 total). Very concerned, I immediately called their customer service lines. 1-866-381-3981 was listed on Google but I had to hang up after 2.5 hours on hold. I googled it again and found 1-866-468-9473. Both verify that they are Hotwire service lines. Again, I waited for over an hour and eventually couldn't wait any longer. Getting even more frustrated, I searched for and found their chat feature for customer service. They told me they can't help me due to the "type of reservation" that I made and kept insisting that I call the numbers above that I listed. I advised that the numbers weren't being answered, but they still refused to assist.

I booked a 3.5 star hot rate hotel in Quito. I was promised Hotel Sebastian on the confirmation. When I went to hotel Sebastian. It ended up being a hostel. And I was given an 8 person shared dorm room.

I made a reservation. Upon arriving to the drug dealer and addict infested and trash overflowing I tried to cancel through Hotwire who called the hotel who wouldn't answer. After 2 hours I still got no help.

We rented a car through Hotwire (NU car rentals) in Vegas and were refused rental because of no proof of insurance. When I first arrived, the agent asked who we went through. When I told him "Hotwire" he smirked, "Oh you will not get a refund from them." He proceeded to refuse rental to me because I had no proof of insurance. I called NU car rentals and they agreed that I should get a refund. Even after customer service contacted them approving the refund, they said, "Hotwire does not give refunds under any circumstances." I was given five different stories from various service representatives. One was that I did, indeed rent the car. When I called NU, they said that they did not tell Hotwire that. Hotwire seems dishonest, unfriendly and not helpful at all.

I wanted to take a chance on a cheaper hotel in downtown Salt Lake City. I used my Hotwire account to do an online reservation and was happy the price. My room was very clean but the window was cracked and held together my tape. No hot water. If I wasn't insisted they wouldn't have fixed it. They moved me to another room and I was happy except that the guests were extremely loud which would explain why when I first checked in the man that checked me in lectured me about not having people in and out of my room.

If there is one thing we have learned over this last year, it's to have compassion, flexibility, and adaptability. Hotwire has none of these traits. With a rental car booked 3 days prior, I needed to cancel...They would not budge (per terms and conditions...fine). But then to suggest I could book a NEW rental with them?! Nearly insulting. Never again. Nor will I refer them. In fact, I will warn people...do NOT book through Hot Wire! Cause let me tell you..they are actually really cold.

Reservations made through Hotwire for Alamo. Plane in at 9 pm in Palm Springs, no one at counter and phone support says systems are down so no car for my family. Had to Uber and find someplace local to stay. Had to Uber back next day and wait in long lines only to have them try to give me a lower class car than what we actually paid for. I did not accept. Horrible customer service. No apology for problems we faced and tried to get us out as quick as possible. Now Hotwire and Alamo both refused to compensate for Uber and lost time. Will never use Alamo or Hotwire again.

We needed a hotel because we had to take a ferry from the island we live on to get our child to BC Children's Hospital in Vancouver for urgent medical care. We booked a Hotwire deal on way in just in case we were discharged early. Just in panic mode. Because of Covid I wasn’t allowed into hospital with mom. After 6 hours in parking lot in winter I called to see if I could check in even though my wife was on reso. No. Hotel can’t change access it. Can’t even look into it. Thing is; Hotwire are more than happy to take your money but won’t provide even the basic level of support. 2 hours waiting on phone in car. In winter outside hotel in car listening to a message that says I can’t change or cancel or alter any way the reso.

Tried to adjust a car rental due to travel delays from Covid related issues. 4 hours via phone and 5 hours via message customer support without having issue resolved. Gave I and rented from another company and had to eat 400$+. Stay away from this company.

I’ve used Hotwire several times but be VERY CAREFUL... Even though Hotwire does not state this, if you book a “hot rate deal” and have to cancel. You will not receive a refund under any circumstances even if you were able to successfully cancel with the vendor themselves. I received word I was exposed to covid and had to quarantine. Hotwire absolutely would not cancel a booking I made an hour prior. I called the vendor and they immediately cancelled on their end. However, Hotwire still refused to cancel and said that the money was now theirs. I had to forfeit $169.41 u.s to Hotwire even though the vendor cancelled penalty free and I did not use the service. I am no longer a Hotwire patron as their behavior is despicable. They may have kept my $169.41 but they’ve lost a lot more as myself and others I know who regularly use their service are now turned off to it.

I had to cancel a reservation in 2020 due to COVID. I was told at the time that they would provide a credit to be used within 1 year. Today I went to use the credit on the EXACT SAME TYPE OF RESERVATION as last year (pre-paid) and was not allowed to use my credit. I spoke to a service rep and then a supervisor. Their message was "Too bad...you can only use this on a restricted type of reservation", of which there aren't any available.

I booked a car rental Hotwire. The airline canceled my flight because of the whole Covid 19. I contact both Hotwire & Sixt car rental. Hotwire just give you runaround and Sixt will not even call you back or answer any emails.

They feel powerful and no reaction on anything! Hotwire is a under Expedia and they are not humane at all! Paid 2 car rentals and because Corona never used, canceled in time and after almost one year not any refund, it seems they disappear from this earth. Sixt Car and Alamo never charged Hotwire, they said, so the more than $500 is still at Hotwire, the criminals!!

I use Hotwire to rent a car. At end I never rent a car but they stole the money from my bank and unable to receive a refund for the services that I never received. I strongly recommend that consumers do not use them at all.

We recently returned from an 8-day trip to Mexico, flying in and out of Cancun. Our trip was from December 24th to January 1st. Two days prior to our trip, we booked a rental car. The rental car deal was found on Kayak, and then booked via Hotwire with Dollar Rental Car. Our confirmed reservation was for an economy car at $22.48 per day for a total of $267.74 including all taxes, surcharges, and fees.

I rented a car after having to enter my driver's license number into their system. I did not realize (dumb on my part so not all their fault) my license had expired, but due to the peace time emergency act all licenses are extended 3 additional months (it has been taking extraordinarily long for licenses to be renewed). The rental place said they could not transfer the rental agreement to my wife because their policy forbids it...but told me to contact Hotwire...they were completely useless and unhelpful. I tried explaining that my license is legally valid due to the peace time emergency act, but they did nothing. I was out my money and come to find out it wasn't even a good rental rate as I found a better car with Priceline for $40 less, but I was out my $100. I tried to call back again and speak to a manager, but they said their policy allows for nothing.

The "Hotrate" practice allows for unfair surprise for the average, ordinary consumer. No renter would anticipate the possibility that they would pay $297.76 in advance with not only the possibility, but the likelihood that not only would they would neither be provided the vehicle they have reserved, nor would they would receive a refund. Renting a "Hotrate" car is effectively gambling, and the consumer will not know this in advance.

Rented a vehicle for a week and purchased the additional auto insurance from the Hotwire site. I received an email from the third party seller and was told that there was an issue with the additional insurance being processed. I was told that the additional insurance can only be purchased at time of booking and that I should contact Hotwire. Long story short Hotwire said it was not their problem even though I requested the additional insurance through their site. I have no extra insurance and am still stuck with paying Hotwire for the rental.

We had a rental car reservation through Hotwire with Hertz. Hawaii shut down due to Covid so travelers are unable to rent cars. Hertz did not charge Hotwire for our reservation because you CAN NOT rent a car. Hotwire refused to refund our money and even hung up on my husband. HOTWIRE CAN NOT provide the service that we paid them for but they are keeping our money. We also rented through Travelocity and they refunded right away because they could not provide the service. Hotwire is a SCAM. A company can not charge for a service that they are unable to provide.

I prepaid 2 days car rental through Hotwire. I estimated my time of arrival as 2:00 but didn't get out of the airport until 4:10. Because it was after 4:00, I was unable to get the car. Hotwire would not cancel or refund and I am stuck with paying for two days for a car I never saw. There is a word for people who take your money without providing anything in return.

AVOID! They will take the money and then show rude and condescending attitude toward their customers. Welcome Hotel Essen is also not worth your money. Booked a hotel 'Welcome Hotel Essen' via Hotwire. Global pandemic happened in the meantime. Spent five months trying to cancel my reservation, or at least get consumer credit when travelling gets back to normal. Both the hotel and Hotwire showed no desire to actually solve the problem. Hotwire avoided any real action until it was too late, so on the day after my check-in, they were glad to inform me that I was a no-show at the hotel and that a refund isn't possible. The worst part is that the last time I contacted them was just the day before my booking, and they convinced me they are dealing with it. Coincidentally, just the day after they couldn't find any notes on my cancellation requests or evidence that their agents actually contacted the hotel in an effort to resolve the matter.

My wife and I were looking for a motel in the Redlands, California are so we could attend a funeral. We used the app and put the dates in. A listing of several very NICE motels came up including a Marriot, Holiday Inn, Comfort Suites, etc; so we booked it. To our utter disappointment, Hotwire booked us at Motel 6!!! No mention of that listed at all. No way to cancel it! We tried to contact customer service to complain, but no one EVER ANSWERS!

I booked a car rental through Hotwire and due to the Covid (crap), our flight times were changed. I tried to modify our pick up and drop off times (less than 4 hours difference) and they (Hotwire and National Car Rental) wouldn't help out. Due to unprecedented times we are in, I feel they should be more flexible. The flight time change was not my doing. Now they want me to sit at the airport for 3 hours to wait for my rental car. No thanks. I'll eat the money and rent from someone else that is more understanding. I will never rent from National or book with Hotwire again.

I honestly can't say enough bad things about this experience. A normal standard of renting cars through any website and any company is to have the ability to drive between states. When my friend and I rented this car we were NEVER informed that part of the deal would be that we could not leave the state of Colorado. We INTENTIONALLY did a Denver-Denver reservation because we thought that made things easier for rental companies and it would be less complex.

I booked a car rental for my disabled husbands trip to Alabama to see his dying mother. His license expired on his birthday and due to Covid we had to renew online. He was sent a temporary license valid thru Dec. 2020 which I took a photo of on his phone. We did not receive any paperwork but his license is valid, which was the requirement. Upon his arrival to pickup his car they refused to accept his valid license and did not let him have the car I paid for. Hotwire refused to refund stating it's their policy that you cannot cancel. We did not cancel and I believe they should refund the fees since it was no fault of ours that we could not get the paid for car. I spoke to two line customer service reps and two supervisors and one hung up and the other said I told you our policy and we can't help you. I asked for contact information to corporate and they refused to provide it. I will never use this company again and I will tell every person that they are crooks.

Don't do it! I have used this company for years. For some reason this company is not performing as normal. I made reservations for a 3.5 star hotel. The actual hotel I received was more like 1 stars. The hotel had ZERO amenities that were listed. The staff was extremely unprofessional I witness 3 arguments between staff members alone on my short stay. The heaters did not work so rooms were freezing cold. Only one ice machine worked in a building with well over 200 rooms & the ice machine was on the 6th floor.

Purchased a package deal with insurance in Feb. 2020 but due to covid we had to cancel. Called and got refund for hotel but was told airlines (two different airline) would only give refund if they changed the flight schedule. Delta changed and we were issues a parcel refund. American has changed the flight and I can't get anyone from Hotwire to talk to to find out about refunds. You call the number and someone from Expedia picks up and can't help. I have call 7 different numbers and all go to someone from Expedia and if they transfer you someone else from Expedia picks up. I have call approx. 16 times in the last two days. Spent well over 4 hrs on hold time. Will never use this company again.

I made a reservation for a hotel with today's date and my travel plans would be for the month of October and then I called in few minutes the customer service department to inform me of my error and asked you to correct my travel date. I DID NOT WANT TO CANCEL THE RESERVATION. I was informed that the reservation could only be canceled and the date of the reservation not corrected and the amount of $ 20 USD would still be deducted from my payment. How I need to buy again with less $20 dollars?

Booked trip, Covid hit, they kept my money, I don’t deal with cheaters....the flight was cancelled but still they did not reimburse me. The airline wasn’t paid, so where did my money go? Had same issue for room reservation from Turkish based hotel.

Beware of Hotwire!!!! If you purchase the hotwire deal expect them to take your money even if your travel will be cancelled due to COVID. The fall is coming and Covid cases are on the rise. We were ripped off by Hotwire who refused to even accommodate us for a credit toward a future booking. We booked a car rental in January 2020, prior to the pandemic. We were informed we could not travel to Florida. Airlines credited, condo refunded and Hotwire claimed it was Sixth Car rental policy that refused to refund and therefore there was nothing they could do. Sixth car rental on the other hand stated in an email that since we booked with hotwire, it was up to them to refund our money. Hotwire refused.

I have been a customer of Hotwire for many years. Typically, I book one of their Hot Rates get a good deal and use the reservation. This June with COVID going on I was reluctant to make a reservation with all the uncertainty. Hotwire was advertising that because of COVID they were allowing cancellations. So, I went ahead and booked. My plans changed so I went to their website and cancelled. Message said it could take up to 30 days to process cancellation. I received an email 60 days later denying my cancellation request.

We had an 14-day car rental beginning with our arrival in Spokane, WA late on a Saturday evening. On Friday morning, my husband and I agreed that we should call our pediatrician to run our son's symptoms by them and see if a COVID test was warranted. Long story short: a COVID test was ordered after a phone screening and we were able to have it done that same day. The estimated turnaround time was 72 hours. We gave it as much time as we could the next day before we were scheduled to fly, but when the result didn't come we felt that it would be wrong to travel with the possibility that our son was carrying COVID.

December 2019 we purchase a trip to Cancun, Mexico at an all inclusive Resort through Hotwire. Airfare was to be included in the cost. It was not. Upon speaking to representatives and Managers at Hotwire, with proof that the airfare was to be included; they claimed there was nothing they could do & refused to include flight expenses. We had to pay separate airfare costs. Upon arrival at the Resort, they tried to charge us more money for our dogs stay, and we did not get an ocean view and Hotwire was no help. The Resort did compensate us for our inconvenience. I do not recommend using Hotwire and will never use them again!!!

Absolutely, unacceptable. I know I purchased one of the HotDeals and it explicitly says there are no refunds, but it did not specifically say the rental I choose would not be able to go out of state. When I spent an hour on the phone, the representatives said it’s described under something like page 3 of the terms that “blind rentals” may or may not allow for out-of-state travel, but it is not information that is offered upfront. I will honestly never use this service again and tell others not to as well.

Hotwire refuses to refund $376 for a Sixt Car Rental in Indianapolis on 04/07/20 that had to be cancelled due to COVID-19 travel restrictions. I plan to file complaints with Texas Attorney General, the Federal Trade Commission and the BBB. This company deserves to go out of business for the way they treat their customers!!