HotelPlanner.com Reviews

Rep was not being honest and I felt like that it’s not the way to do Business. He was NOT Professional. I will not use you guys again. I was very disappointed. You guys should train your people better or at least not have a person like him work for you guys.

Great service!! Easy to access too. Rep was thorough and kind. Nice and pleasant. Explained everything well and explained it to where I could understand things related to my reservation. We made the reservation with ease, efficiency, care, kindness and respect.

I just made a reservation at your hotel through your agent Paulina. I cannot say enough of how delightful she was and how helpful she was. I asked several questions and she answered them all perfectly. This will be my first trip to California for my daughter’s 25th birthday surprise. Paulina made me feel confident with my decision to stay at Lowe's by the Hollywood bowl. Thank you, Paulina!

Jane, I’m very dissatisfied with my experience. I requested a standard room at Canad Inns Fort Garry with either a king or two queen beds. You reserved me a two bedroom suite. As I was trying to correct your mistake you transferred me to a voice mail asking if I want to make a reservation. I do not want this reservation. I want it cancelled and my money refunded. I assumed I was talking to the hotel directly so I called the front desk and they let me know I need to call you at Expedia to cancel my reservation.

Vergie was very friendly and helpful. Always efficient from making reservations to housecleaning help at the desk from arrival to departure. I’ve been staying at La Quinta Cedar City for over seven years and always have a great experience. Have recommended them quite often to friends. Have a great day.

This is the worst company ever to book you a room. First they will book you a room at the worst hotels possible. The hotel will have safety and code violations. The owners of this hotel will not care. You will call Hotel Planner back to escalate and the escalation team will NEVER respond or try to fix the problem. Instead both the hotel owner and Hotel Planner will BLAME THE CUSTOMER 100% for agreeing to the terms.

Agustin helped me locate and book a room in under 20 minutes and was very patient, helpful, and professional in doing so! Definitely needs a raise! He did a great job! This hotel is definitely my most favorite to book at. You guys accommodate to my every need! Keep up the great work! You're doing fantastic.!

Christian ** was courteous and efficient. He helped do what I had been trying to do for hours in just minutes. I will be arriving in town late next Friday evening for the Run 4 the Rose's AAU Basketball Tournament. I needed a last minute booking since I got last minute information, and he saved the day.

Emilio did an amazing job booking me a room! He was very helpful, friendly and patient throughout the entire process! He is the right man for the job. He has a great attitude and is very respectful while helping. The upbeat energy that was projected through the phone was wonderful!

Jose was a great employee once I called for service. Asked about room service. Asked about time. Asked about late checkout. He gave me all the information. I mean he wouldn’t be on to explain to me all. I can have a great day. His work I think was amazing. I definitely recommend him if anybody has any questions about staying about a hotel, about room service, about anything. His service call was definitely amazing. 10 stars for Jose.

Gisele ** did a great job assisting us in a quick and efficient manner on Wednesday July 2nd. She has a sincere, caring, professional approach. It’s good to find someone who cares about the quality of work they provide. When that happens- they should be commended. After you go through the process of training a perspective employee. You can only hope that future employees conduct themselves as well as she does.

I was trying to make reservations for a date in July for out of town guests and there was not availability at the hotel in question but he quickly and kindly offered to check other possibilities in the area. I feel he went beyond the norm by offering to check throughout the area.

I wish to commend the agent who assisted me with reserving a room. She was very helpful, exceptionally friendly, and she is a model for how service of this nature should be. You are fortunate to have such kind persons working for you. Please let her know that her help is much appreciated. As a result, I am much more likely to select this hotel chain in the future.

I originally called with a concern about seeing two charges for $150 at 2:15 pm and another charge of $150 at 5:38 pm and the lady I talked to assured me that everything was fine and that it would be resolved and I’m confident that it will and I would definitely get another room at this hotel. The room was clean and all the staff were amazing during my stay.

I’ve been staying slat the Fredericksburg inn for 4th of July for the last 4 years. Love it there. Had to make some last minute changes. Very accommodating but did have a little issue finding my original reservation. Zion was helping me. She said she would check it for me and call me back. She was able to locate everything and send me a text back confirming my original reservation number and all the changes within 1 hour. Could not ask or expect anyone more professional and accommodating. Best customer service I’ve received in years.

Nadia did an excellent job handling my reservation. She was friendly and helpful and knowledgeable. She presented options and explained them. I appreciated also that she remained on the phone to be sure that I received both the email and the text she sent me to confirm the reservation. I highly recommend her!

Very helpful and intent on making everything clear. Reservation was done very late (around 10:25pm).. Got into town very late from Spokane.. She introduced me to a new way to send credit card info.. Interesting..

Horrible experience so far. Trying to get touch with them for the past three weeks. They are not able to address my concern and can’t even get in touch with a person, left multiple messages. I have concerns about my booking which is prepaid. But they are not curious enough to return my call.

Keri was absolutely wonderful at searching and finding reasonably priced hotel that accommodates my husband’s oxygen needs. Spoke with others today and was so frustrated with being passed around. This was the most pleasant experience I have had! She needs to teach others on what good customer service is!! Thank you!

Was charged twice and not given confirmation number. I got to hotel. Was told I must pay again because there was no record of booking even though my bank account showed 2 separate transactions charged.

Horrible website, complicated and confusing! How hard is it to cancel a room that's been booked way in advance and refund or reverse payment?) AND... they charged our card already, for a room booked in October, which I've tried to cancel. I've also called the bogus "help" number... SURPRISE! No answer! And the chat? Nobody's online! Scam! Scam! Scam!

Very helpful and knowledgeable. I appreciate Carlos taking time to assist me with my hotel reservations. He was friendly and patient. I wish everybody could be as proficient and professional as Carlos! He was as good as they come!! Thanks again for helping me decide where I could stay with my dogs. Not every hotel will take dogs, and Carlos knew exactly where to suggest I stay. It's a doggie world out there!!

Thank you Joyce for your patience and care with our room reservation. You were kind and efficient at what you do. You were able to explain things clearly. I appreciate your help to reserve a room. I needed a room because I travel four hours from home to reach my Doctor in Palo Alto. My right leg was injured 18 months ago and I must have a roll in shower.

Dyan was very helpful overall but when I asked about the cancellation policy she neglected to tell me about the one-night charge + fees if I cancel. I opened the email with reservation details while speaking with her and saw it there. When I asked about it, she said she read it in recap. I questioned her, she repeated that she read it in recap, then hung up on me. NOT good customer relations. We have stayed at AmericInn in Rexburg other times and been very pleased, but are not happy with today's transaction.

Lauren was knowledgeable. She told us the room availability on the specific date requested. She did not try to upsell us on a more expensive room. She attempted to make a dinner reservation for us as well but the booking was too far out. She shared the restaurant number for us to make direct contact with them. She was clear on exact costs and booking charges. Friendly demeanor throughout.

Edgar was on point with every question and or concern I had. Patient, courteous and professional. Distance to airport, east of transportation nearby restaurants. Also broke down and fees and costs associated with room reservation. It was a good experience from start to finish. I would highly recommend this hotel.

I was looking to book one night at the Hilton Garden Pittsford/Rochester NY. I thought I was talking to the hotel. They never said I wasn’t and charged me 150.00 more for the room. Also they charged a BS charge of 26.00 and when I tried to cancel it, the time to cancel had expired in less than 24 hours. They are deceptive and a huge rip-off.

Booked a hotel - the Waikiki Heritage Hotel - based on the pictures on the website. When I got there it was nothing like the pictures - in this case "heritage" meant old and run down. My problem with Hotelplanner is that they have been stringing me along for a month now - refusing to refund the 2nd night payment. This is deceitful advertising at the very least.

The person that I talk to was very efficient, listened carefully, took all information down correctly. And pleasant to talk to. Hopefully my stay will be as enjoyable as the person that I talk to, to make the reservations. Hope to be staying at your Inn on July 1 of 2025.

Destiny did a wonderful job taking our reservation but I won’t know for sure until after we arrive there. I hope it all works out! I was glad she told me I could take the cost off and not have a guaranteed reservation. We are willing to take a chance for a lower cost.

Phone reservation person was very helpful and answered all my questions. She was also very patient. She reviewed my reservation thoroughly with me. She was very warm and answered all my questions. She made sure she had my information correct on the phone. She sent the confirmation via text and email. I would book with her again.

I had a $40 charge and wasn’t sure why but it was still pending so the representative assured me that it would go back on my credit card. I’m not sure what more I can say, except that they did help me and they were very pleasant. I would recommend your hotel to future friends and family.

Was overcharged $169.96 from the time of a stoplight of trying to get into the hotel with the front desk they charged 376. They said should’ve been the charge you guys charge 540 596 was completely pressured by the lady on the phone horrible service will find out exactly what this company is and everything else until the cows come home if I lose $169 Seriously this is just been a horrible experience and your lady that I was on the phone with should be fired literally fired. She pressured and pressured that I have to do this. She’s gonna give my room away. Listen to the transcript. Listen to how pushy she was. You might as well have her pushing drugs on the street corner because she’d be really good at it.

Joselle/Joe was amazing. He tried very hard to help with my last minute reservation. He really took good care of me today and for that, I'm very grateful. He made sure he did the reservation as fast as he could so no one else will get it. Thank you very much Joe and God bless your kind heart. Alta

Callie was the best person that I have ever known to do reservations for a hotel booking. She was very professional about her knowledge of the job and I suggest that if possible, you should keep her as a valued employee and increase her salary. GOD BLESS HER 👆🏿👆🏿👆🏿👆🏿💯💯💯💯🙏🏿🙏🏿🙏🏿!!! I pray for her and her family that GOD will bring an increase to their lives and BLESS everything that they set their hearts to do. May you see her as someone that is very important to your company and give her due respect. 👆🏿👆🏿👆🏿💯💯💯!!!

The service was EXCELLENT. VERY professional, and the gentleman portrayed patience, knowledge, and the ability to help a customer out. "THANKS"! 😎. I will commute the Excellent service to as many of my friends that have a genuine desire or need to travel abroad and use this service. It is not easy to deal with a general audience, when you have to do it every day.

I was really getting fed up with trying to figure out my reservations until I talk to one of your employees Luis **, this guy was so helpful. I can’t thank you enough. Please keep good employees like this, sure beats the pants off of computers and the AI, matter fact if he was my employee, I’d give this guy a raise. Thank you so much for hiring this guy.

Reservations assistant very pleasant, well spoken and courteous. Very helpful and patient. Took time to find and give me estimates, went beyond to assist me. Not too often do I get courteous assistance as I did. He has very good manners and represents your company with superior skills and knowledge.

I just spoke with Bithoven and he was very nice and courteous!! Helped with finding a hotel with indoor pools at a good price. He went above and beyond to help as we really like swimming indoors if outdoor pools aren’t available although outdoor pools are nice but we like to swim in the evenings. Thank you for having courteous employees that take time to help out. Tammy **. Thank you. Tammy **

Edgar at reservations was a great help. I am hearing impaired. His patience with me was commendable. Edgar’s assistance in getting through the reservation process was so refreshing in today’s world. Agents like him in customer service is a rarity. I got the room I wanted for the days I wanted At the facility I wanted. There was a discrepancy in the price between what was listed on the hotel's website. Edgar explained that it was due to booking shortages and premium days.

Caesar was very patient and helpful to assist me with making my reservation. When the first hotel was not available he helped me find another hotel that could accommodate me. He explained the details of the amenities and the pricing. Spent a substantial amount of time with me in the phone. Was very pleasant.

I was delayed overnight on a flight due to plane maintenance issues and was given a hotel voucher. However, was not told at the ticketing desk the hotel no longer had a shuttle at the time when my flight arrived. I sat 45 minutes waiting at 12 am with no shuttle and no connectable hotel phone number. Tara in reservations helped me call the hotel and helped me to get a taxi to my hotel. She had above and beyond hospitality and helped in a hard situation. Really professional.

She was good and right to the point and fast. The only thing is she did not even check for discounts after I told her all my specifics. Just said, "No discounts at this time." Besides that, good overall, I am a Choice member and veteran, I would have thought as many times as we use Choice hotels, there would be a break.

The gentleman at Hotel Planner we spoke to lied to us 3 times... Please, please call the place you are trying to reserve to find out THE TOTAL cost. We were promised us twice the total cost was 826.00. Then he guaranteed us for the 3rd time this was the full total cost. When we arrived at the resort, they said we owed another 480.00 dollars. We called Hotel Planner and were run around or hung up on at least 5 times. Two other calls we were promised a supervisor would call us right back... still no call back.

Wait was pretty long, but the customer service I received from Adrian made it all worth it! Thank you for helping me come visit and spend time with my sister! We will only be spending one night, but I cant wait! The customer service was great, and I expect the hotel will be amazing.

Kerri-** was super helpful! She found us a room at a reasonable price in a very busy travel season. She was super accommodating, professional and overall a very nice person to deal with! She stuck with us after several failed attempts to find us a room that met all our requirements. Would highly booking with Kerri-**!

I had an excellent experience with Caesar. He was extremely polite, efficient, and knowledgeable, making the reservation process smooth and stress-free. I truly appreciate that he suggested changing my booking when I accidentally reserved a disabled-access room. My family occasionally travels with my mother, who is disabled, so it’s reassuring to know that these rooms are reserved for those who genuinely need them. His attention to detail and customer-first approach made a great impression. Thank you, Caesar!

Adrian did a fantastic job and overcame a stubborn computer system to complete my reservation. He was very friendly and professional, and maintained this attitude throughout the process. I would highly recommend both him and his hotel, which I stay at for business weekly. He is a great example of how their entire staff operates.

Lindsey did a great job. Very helpful and courteous. From start to finish It took her less than 5 minutes to complete my request. It was quick and simple. She saved me my most valuable asset time. I’d use her every time of if I had a direct number for her.

Lindsey did a great job. Very helpful and courteous. From start to finish It took her less than 5 minutes to complete my request. It was quick and simple. She saved me my most valuable asset time. I’d use her every time of if I had a direct number for her.

Call twice to get information on a group rate and on both calls got different information and both of the calls that were made I was hung up on. Was not assisted. I am a Hilton honors member and would appreciate if the Assistance was a little bit better and the professionalism.

The customer service rep I spoke to, Humberto, was friendly, and listened to my concerns about the number of beds and my budget. A bonus was getting a late check in time. I feel a lot better knowing our hotel stay checked all the boxes, while he took care of everything. Thank you for making it so easy to book a hotel stay.

Jennifer was extremely accommodating with all the information needed in order to make reservations for our stay in May 2026. She went over all the necessary information so that there were no mistakes and assured our stay had no problems and everything was perfect. She was very kind with this conversation as well and understood our needs and desires in making these reservations for our granddaughter's graduation from Virginia Tech.

Made my reservation making seamless! So looking forward to my stay. Great offers on discounts which is really important because I travel a lot. I have important calls and wanted to be in a room ambience that is comfortable, chic and calm. Also heard great things about the restaurant and love that parking is available!

Customer service is really helpful and friendly. The room was clean, smell good. It was too satisfactory. I would recommend it to family land friends. It’s quiet and safe environment. Enjoy my stay. We’ll do it again. Thank you for your help. Also, thank you to the receptionist that helped me to find this app so I can get points now for my stays.

Gentleman helped me booked a room for my grandparents. My grandma was able to hear him communicate all exact details and it was super easy. Such an easy process. This made my trip easier and feel confident about my stay. We cannot to experience the hotel stay. Great job. Keep up the great work.

I made a request for 10 rooms for a family getaway. They got the details of the hotel i was looking to book. I received many bids from different hotels, but not 1 from the hotel I was requesting. I didn't feel like I was heard. I also got a code to look up hotels but the website was too confusing to even navigate. I canceled my request and continue to receive bids from different places.

Very helpful and professional. He went above and beyond to answer my questions and reserve a room with special requirements. He explained the cancellation policy and the benefits of the travel insurance. I look forward to my first stay at the Holiday Inn Express in Minden Nevada. Thank you very much.

He was professional, courteous, affable and most of all From Philly, GO BIRDS. He guided me through the booking process with ease. Gimanny was a pleasure to talk to. Give that man a raise. He is a asset. We need more people in the service business like him. people appreciate kindness in this world, maybe they wouldn’t be so angry all of the time

He was very courteous, polite, and thorough. He stayed on the line until all my confirmations came in. He asked about discounts which helped me remember I had Triple A. He confirmed the location and amenities of the hotel. I would recommend him again. I found him to be very warm and thoughtful.

Courteous, efficient and friendly and very accommodating! Demonstrated excellent skills of professionalism! Look forward to our stay. Very knowledgeable with regards to non refundable policy and suggestion of insurance availability!

Angelica did an excellent job. Was very patient with all my questions. I’m traveling to Denver, CO and will leave CA early morning on June 24th and be at Ramada Inn hotel after 5pm. If I have any problems on road I will call hotel. Thank you Angelica for a job well done.

Emmanuel was very professional and helpful with my reservation. I appreciate his customer service. He was courteous and did not rush me in any way. This was a definite positive reflection on him as a person and the training that he had received. At the end of the call he was very personable. He sounds like an employee that is confident in his knowledge of the product and glad to be representing Comfort Inn and Suites.

Diego was very professional and patient with my inability to hear well. I may call back. Rate was higher than I budgeted for. He offered a rate with cancellation allowed. He was cordial, not too pushy.

David was pleasant and helpful. Making the reservation was easy. We have friends that stay at the Desert Rose going to and coming from Sedona to Aspen every spring and fall. I’m looking forward to my first visit. My friends highly recommended this location when they knew I was going to be returning to Sedona. The swimming pool may be something I will need after a long drive. Thank you and see you in July! 👍🏻

Randy was very efficient, handled everything for me, was very patient when there were issues. I would use him again and also I would say that he was very informative, very professional, very easy to understand on the phone and I would hope to be able to use him again if I were booking with Marriott, thank you

Adrian was very helpful, patient and went above board. No rooms at one hotel, searched for availability in the area. Polite and pleasant. Questioned anything else he could help us with, didn't rush me off the phone, even when I ask the same questions over. :) Made this booking easier than I've had in the past. Thanks Adrian.

The agent answered all my questions and had a very pleasant demeanor. I was made aware of all my concerns about my stay. I am looking forward to my stay because of the kindness shown to me on the phone. The agent is a great example of what customer service should be.

Excellent service on ensuring that we have everything we need, including accommodation for two people and two pets at the location we requested. Thank you for being very thoughtful and thorough in confirming all our requirements. We are first time guests at this hotel, but will definitely use this reservation service again in the future. Have a great day!

Thank you for being so nice and helpful. You went out of your way to search for low prices for me thanks again. Your courtesy will not only be a blessing to me but others as well. You were very patient when I was trying to make up my mine.

Friendly and quick service. To the point, explaining everything I needed to know. Hassle free and easy reservations. I just called and within a few second I was able to speak to a human. Ring, which, in today’s world, is unusual, but oh so great to see customer service is valued! Thank You!

Very good job, IPhone was hard to hear but finally found area where service was better. Hearing aids are sometimes a problem hearing an individual but all worked out and reservation completed. He did a good job, no problems, very considerate - spoke slower after being aware of someone wearing a hearing device.

I am a retired Customer Service Representative of 31 years, and I can say that Neal is one of the very best Customer Service Representatives I’ve ever dealt with. Everything was so smooth. Wish they all were as competent as he was. It was a pleasure having him assist me.

I would recommend this gentleman and this establishment because he answered all the questions and was very hospitable. I have stayed at this establishment several times. The rooms are clean. Although, they offer breakfast I found it strange they don’t have a microwave in the rooms. Even though they have an ironing board. Each time I have been at this place the employees were respectful and helpful. As long as I’m in the area I’ll continue to stay at this establishment knowing I’ll continue to receive the quality service I want.

We were driving in a downpour of rain and trying to find a reasonable priced room near the highway. She found us a great place and helped us make the turns to get there while we were still making our reservation. Really appreciated her help. Thank you ..Karen and Don

I am writing to follow up on a refund promised to me after I made a reservation on May 7th, which turned out to be misrepresented—the listing was advertised as a hotel but was in fact an Airbnb. Within 24 hours of booking, I called to clarify the listing and was assured by your representative that I would receive a full refund within 2–10 business days, despite the non-refundable policy. I was also told the refund ticket would be expedited due to the inaccurate listing.

Very professional and courteous, also very prompt at answering all my questions. I don't have anything more to say except that Stephenie was very patient and kind while conducting business with me while trying to book a room for 4 weeks Sun thru Thursday. What more do I need to say?

Absolutely not a place we would ever call again. They added insurance that wasn’t approved and are now harassing us about cancellation. They were not who we initially tried to book through, somehow they took it over. We will NEVER use this service.

The lady was most helpful and polite. I am old and wanted a room on the first floor, and she sweetly found one for me with a bay view! She was very professional and informative. I have stayed there before and have always enjoyed it. It is convenient and includes a delicious breakfast.

Jessica was very friendly, helpful and polite to get my room booked and what I wanted. This is the second time I’ve stayed here. The hotel is very clean. Staff is also friendly and it’s a short drive to other places I am needing to be in the area. Would recommend others to stay here as well.

Real rude. Not helpful at all. He hung up on me. I called back and he kept hanging up the phone. I really don't understand why he did that. He could have just simply said that he didn't want to help me and transfer me to another agent but oh well some people just don't have customer service qualities. Anyways I will not be calling this place anymore or making any reservations with y'all. I'll take my business elsewhere where you know how to treat people with respect and customer service thank you very much. I hope you have a wonderful day and it just the corrections of you to be adjusted with this employee but okay I found a better deal somewhere else anyways and I'm glad to say that thanks to the rudeness of the customer service representative I was able to look into something else and got a much better deal so you don't have yourself a wonderful day.

I am writing a review against HotelPlanner.com because I was wrongfully charged on a Hotel stay at a Hampton Inn that I sometimes frequent. I booked this stay using a voucher for 1 night that I had from a previous booking in another city and we wanted to stay 2 nights at the Hampton and paid for the 2nd night with my credit card. We received a phone call during the 1st night stay that there were bad storms coming to our hometown so we got up the next morning and checked out instead of staying the extra night that we booked using our credit card. The Hotel front desk lady was gracious enough to call Expedia to request my refund for the extra night and was told we would be getting $160.51 back on the card within 7-10 business days. I called Hotel Planners (aka Expedia) today to check on the status of the refund and was told it was denied and they could not give me reasoning why only that it was denied.

Jason was very quick and knowledgeable when he answered my reservation request. He was extremely courteous on the phone as he helped me make a reservation for my family who was traveling separately. He also ensured they had what they needed—ensuring the room they needed had sufficient beds and was pet friendly.

Mildred came through while I was panicking. She was very helpful and professional. I have paralyzed vocal cords and it’s difficult for some people to get me, not the case with her. It was quick, easy and somewhat painless. It cost a little more but will tell everyone how helpful she was

We were treated terribly on the phone and in person, with a terrible attitude, telling me it’s my problem, and that common sense should have told us we wouldn’t be able to have our prepaid room for a couple of hours. I’m disappointed and angry in how we were taken advantage of, especially as close to losing our daughter and her child. No excuse for hurting people in this way.

Eugene was helpful and professional. He was very prompt in answering questions and had excellent customer service. He gave me the options that were available and checked to see if there were discounts available through my employer. He patiently answered my questions. Eugene had a calm tone and was courteous.

Jada was so friendly, accommodating and patient as I figured out all the details I needed for my booking. Even when my phone signal was breaking up, she spoke graciously and helped me with the sound of a smile in her voice. She explained everything I needed to know clearly and professionally and I felt so taken care of!

Luis was very helpful in finding me a room for one night for my husband while I am undergoing surgery and have to stay overnight. He was able to find me a room at a much better rate than what I was originally quoted somewhere else and still close to the medical center. Thanks again!

I don’t usually do reviews, but I feel obligated to today. The associate I talk to Jade I believe spent 45 minutes with me on the phone helping me find a hotel that fit my preferences in an area where there was no hotels available because I waited till the last second. And she was patient and I really appreciate her help. She went above and beyond what anybody else would. Typically my preferences were confusing last minute and she was very thorough.

The rep answered my call in less than 60 seconds. She introduced herself which was nice. Rep was helpful, timely, polite, and communicated clearly when giving rates and dates. She Texted me a link when I was having problems entering my credit card. Overall, it was a positive experience and I accomplished my goal.

They knew their job. They also was very courteous. Barrett fast at what they do and right on point and I would definitely recommend a friend to come to this hotel. She got five stars from me. It’s a great hotel with a nice view and it’s a plus you have a pool and you have very good people-friendly workers.

The first time I called I asked how far from Dodger stadium it was. He walking would be about 4 mins. I asked the actual directions and he hung up on me. Second time I called I asked the same questions and he said just look it up on Google. Not helpful because the hotel looks like it’s much closer than how Google takes you. No one was helpful so we did not book with you and booked a different hotel.

Called for reservations and Brandon was able to get me the dates I requested right away. This is my 3rd stay at this facility. I always feel welcomed by your staff. Thank you again Brandon for your help and kindness. This is why I try to always make this my preferred place to stay. Thank you

Amia was very helpful, kind and knowledgeable with my bookings of three rooms for different nights. She didn’t rush me and helped me through the difficult process. Also, she was able to help me get the best rate available which I really appreciated. Can’t wait to check in June 12th.

Edgar did very well guiding me through the reservation process. He explained options for best price and asked immediately if I was a member of AAA or a senior citizen and applied that discount. His diction was easy to understand on the phone. Thank you, Edgar! I don’t know why you won’t accept this response!!! I answered your questions. Edgar did great but this survey is now getting ridiculous!

This is a fraudulent site. I booked a room believing I was actually going through Holiday Inn Express. I even asked to verify. I specifically wanted Park and Fly. I was told that was no problem and to let the desk know when we arrive. That is not true. You cannot do that on site. You lied and committed fraud. Never use this site.

Only gave 4 stars because name for reservation was misspelled but trying to call back and get ahold of the hotel is impossible. Still has not been fixed and I’ll see if problem gets fixed before my parents try to check in (this is a surprise booking for my mom's birthday).

Martin ** was very rude. In fact he hung up on me when I was asking about the rates. Shame on you for having an employee like that. I don’t what else to tell you but he said Expedia doesn’t have to pay all the same rate and that is when he hung up on me.

I am very impressed with how you handle everything for me. We stayed here last year and we loved it and the pool. We loved our beds. They were very comfortable. And we enjoyed our stay as well. You’ll are very kind to us. Thank you again for a wonderful and nice time on the phone.

Hung up on me. Rude. No effort to answer my one question. I’m paying thousands to stay at Six South Street Hotel for Dartmouth commencement. The inability to receive competent customer assistance is absurd. My question was “How can I reach the hotel desk staff in order to plan for a question about our stay.

Hugo was extremely helpful answering every question we had and making sure all information was accurate. He explained things very carefully as to make sure we understood. It was a pleasure dealing with him. With the stress of staying in a hospital it was comforting he took so much care in serving us.

Very friendly and helpful. Helped with last minute reservations coming from out of state on the way to Theodore Roosevelt National Park on vacation. Driving in from Wyoming in same day long drive really appreciated a friendly and helpful voice on the phone. Thank you very much for all of your assistance. It was greatly appreciated.

I was very much overcharged for this hotel. Plus I was sort of scammed by Jacob **. He quoted a price of $92, then after I agreed, he told me someone had just taken that room and upped the charge to $98. I made sure the facility would accept pets, but he failed to tell me there would be an additional charge of $30 for my pups. The area of town is a bit questionable and there is no way their regular rate would be anything more than $60 in this neighborhood. I’m extremely disappointed in the entire experience.

Miguel was awesome!! He made my reservation processes so easy. His communication was clear, thoughtful, friendly and his service was efficient. He was also very patient in helping me with multiple searches. Thank you! If I could call him directly next time I would. Too often these days customer service representatives are not friendly or patient.

I spoke with Martin to make a reservation in Louisville, Ky for my husband’s surgery. He was very cordial and took care of my request. He made it so easy. Also, he added a special request for the floor that I requested and that it would be based on availability, which I understand.

I appreciate her help in finding us a hotel room. She was able to find us a room for a great price. She also made sure all our needs were met. Such as complimentary breakfast and a pool. After being in the car for 5 hours we are looking forward to our stay.

Rosa ** was the lady I booked my room with today. She was very kind and professional. You need more people like her. Thank you Rosa. I only know she was a very nice lady and I think I made her laugh a bit with some of my questions but she understood.

Service Agent has a wonderful personality and was quite helpful. I would recommend this site to family and friends. I hope this helps because I am busy and need to go. Let Daniel know he is appreciated and great job! I’ve run out of words so I hope I can exit this site. Peace out!

She was so very professional and attentive and caring. Totally cared about my questions and was very clear with her responses. I was totally impressed and told her she should be cloned. Definitely would recommend her. She took the time and answered all my questions in a most professional manner.

He answered very quickly. He was very professional. He answered all my questions. He let me know what my room is gonna be and location. He was pleasant to talk to. His very nice and he was very influence. He did an excellent job. I definitely will come back again and tell people about this end because he was so kind.

When I received my email confirming my reservation I had a totally different price charged to my account than what was quoted to me. I am not happy about that and it was a misrepresentation. I have contacted the hotel about this. Waiting to hear back from someone in customer service.

Julio Cesar was helpful and patient and great to work with. The process was quick and thorough and we will able to book the room we desired. We also got a discount for the room which we hadn’t anticipated. Thank you.

Aliya was very patient with me as I was having trouble accessing my credit card information. She was very helpful and informative. Very nice. Good job. I am excited about the conference and glad all worked out. I am looking forward to visiting San Diego for the first time. Thank you.

Kellee was fantastic! The process was so easy, and Kellee made it that way. She was courteous and explained everything perfectly. We are looking forward to our stay and play at Walkers Bluff Casino and resort. We particularly like the pool area with live music and pool bar. And winning a little money would be nice!!

Very rude agent. I called to make a booking about 10 PM Pacific time for that evening, because someone in my office forgot to advise me that a specific person would need a room. I was told the price for the room was well over $300, even though when I was online at marriott.com the rate was $189. But for some reason, I was not able to click there so I needed to call to make the booking. Then as we went through the phone call, the agent on the phone was extremely rude, was talking down to me, and was very unhelpful with questions that I had about the booking. Once I made the reservation, he was not able to spell my name correctly to email me the confirmation, but he was able to get a text message through to me and I forwarded that text message onto my boss, who then realized it was for the wrong date.

Martin ** is amazing, very knowledgeable, professional and helpful!!! He knew exactly what the problem was when I tried to make reservations online and helped me over the phone and I got a better deal than I could do for myself. He was able to find a room for my husband and I on a holiday weekend in a matter of minutes!!!

I called the number listed on the JW Marriott website, to inquire about an existing reservation. I was hung up on by several employees, but after 5 calls, finally was able to get someone on the phone. Martin ** was rude, condescending, and completely unwilling to be helpful. He also refused to connect me with someone who could assist me. I will most definitely avoid JW Marriott in the future, and tell others to do the same. 100% unsatisfied with this experience.

Juvenal ** was an absolutely fantastic help in finding us a hotel close by to a wedding we are going today. We were exhausted from flights that were delayed, getting to the airport at 3 am instead of 12 am, which also delayed our rental car pickup. Juvenal booked us a stay at a lovely little hotel/motel and was courteous and super helpful. Extremely professional, unbelievable helpful in getting us a stay an hour closer than the hotel we had initially planned for (which was a bit of a mistake on my part initially) and getting a supervisor involved when we needed to get checked in about 4 and a half hours earlier than the places’ typical check in time.

Agustin was very polite and professional. It was a pleasant experience and I would recommend this service to family and friends. He was clear and concise in his speaking. I am hard of hearing and I had no problem with clarity or volume. I would definitely use this service again.

Jason was very knowledgeable and attentive while taking my reservations. He was very considerate of my needs and request. I could sense that he takes great pride in both his work and his work place. It is always a nice feeling to end a call feeling confident that my needs would be met. I look forward to doing business with the hotel again in the future. Great job Jason!

Sandro and Julio were amazing with helping give information AND get my stay booked. Thank you gentlemen, you were outstanding!!! They were both professional, kind and helpful with answering all my questions. I would recommend their services to anyone in need of accommodations in Chula Vista and San Diego area!

Great confidence! She is a star to your company! She is very helpful and patient. Also very knowledgeable of her job. Dana makes me comfortable.as a customer. Great performance and personality. She is respectful and answered all my questions. Her overall performance is excellent! I am very impressed at her level of respect.

Brittney is the best give that girl a raise. She’s so sweet and friendly and really was professional and taking my information and making it so I am not only excited to come stay with you guys but I’m also looking for a place out there and if everyone is nice as her, it’ll be a great place to live I appreciate you hiring such fantastic people on your property

I wanted to be sure I used the Motel 6 number because I once accidentally used another hotel app by mistake. That app did not give a refund at all. It does not give a military refund neither. Although the other hotel app is cheaper, the prices are comparable. Daniel was very polite, respectful, patient, and helpful when I made my reservation. He even checked the different rates to make sure I got the best price for my needs.

Awesome experience with Eva. Keep up the good work. Checked on rates and availability. Being a member got almost the best rate. Lol. Was a pleasure to talk to her, made it easy to book. Options were discussed. No bathtub but a roll inn shower. A first for us to see what that is.

Your associate Humberto was very polite and helpful getting my room reserved. I'm only staying for one night, so he informed me what was available for me. I've never stayed at Comfort Suites, but look forward to my stay if the staff is as helpful and polite as your phone associate was on the phone.

Antonio did a great job assisting me with my reservation. Quick and efficient. He asked the right question and made sure I was getting the right kind of room for me. He also gave me a clear understanding of the rates and any impact of a late cancellation or failure to show up. He’s the type of person I like to deal with.

The girl who assisted me, Marisa, was extremely helpful and very patient. She answered all my questions and took her time in handling the call. She was a pleasure to deal with. I would highly recommend this hotel. The pricing was great and very convenient to the John Wayne Airport.

She was very courteous, patient, very helpful in booking a reservation. Yes would recommend to a friend. Everything she said was going to happen next did so. I was very much impressed with her phone etiquette and professionalism, I received my confirmation and she made sure that I received the email, she would ask if there was anything else that she could help with.

The customer service representative did not disclose she was a third party and when I asked she lied and said she was the actual hotel. When I called, I thought I called the Hotel directly. When I asked she said it was. She never disclosed I reached a third party. Which is a lie. When we reviewed the rate I then gave my ID number as being part of the rewards via Holiday Inn. She verified that she reduced the price based on being a member but that's very shady to pretend you're something you're not. Especially since we had to travel due to a passing of a family member. I would like to be credited back 25.00 since the real hotel told us the rate was 109.00.

After calling Best Western Plus in Olive Branch Mississippi and talking to (artificial intelligence) 2 times it never understood my credit card # and would hang up on me! Very frustrated I decided to try one more time before going to a different hotel chain. I called back and talked to Erika who was very helpful and polite and respectful and helped me book a room. I recommend her for at least employee of the month.

J, my representative was extremely helpful. Very professional, kind and went above and beyond to do his very best to assist me. I asked to be in a safe neighborhood, and he helped with that. I wanted four-star accommodation. And he did his very best to help me with that as well. He was just an amazing representative.

I would like to take a few minutes to say thank you to Brandon. He displayed exceptional customer service with me. He was patient, calm and addressed all my questions. It’s services like this that is a credit to the Sheraton staff. Good luck Brandon in all your future endeavors! Natalie

I had an absolutely terrific experience with this young lady, Maritza, who was a terrific reservation specialist for Holiday Inn. She was incredibly pleasant and accommodating in every regards and I had a wonderful experience as a result. She was able to book my reservations and give me all the options that I requested That I hope will make my stay a continued positive experience as I’ve enjoyed in the past with your company.

I was very pleased with the service I received from Brenna. We have stayed at this resort before so I know the setup and had some specific requests for bedrooms. She was very understanding and was able to get what I needed for the dates I requested. She was thorough, and made sure I was aware of all details and had all the information through email before I hung up. I am appreciative of her help and very happy that the reservations are confirmed.

He answered the phone in a professional, friendly way. He was very patient with me while we went through confirming my 5 confirmation codes and answering my countless questions about looking for a lower rate and I know I was being a pest. Hope to meet him when we check in.

Booking for a quick last minute trip and was most appreciative of the service and the accommodations. Everything was explained in detail and was reviewed prior to the final transaction. The secure link for the booking, put my mind at ease. Thank you for making my reservation a pleasant experience!

She was very helpful. Even helped me find another Super 8 in the general area with a better rate. The rate for the area is wanted was very high for the time I needed to be there, but less than 50 miles away, it was normal price. She looked it up and got me booked there also.

Marriott Downtown Jacksonville's "solution" to a horrible situation on my last stay, was to send me a $250 voucher to HotelPlanner.com. If they offer you this as a solution, do NOT accept it. It's a scam. "You can select ANY HOTEL worldwide, for ANY STAY DATES that are available to book on HotelPlanner.com/Voucher." it reads, but of course, there's a catch. I have to book and stay within 3 months; I have to pay 100% upfront (I can't even deduct the $250); I have to book via their website; no changes or cancellations allowed; you can only book ONE transaction (so you can't split this across two different reservations). Ready for the punch line? There isn't a SINGLE hotel available until the day BEFORE this voucher expires and it's not even in the United States! It's in the UAE and the price was $849/night! Frankly, I'd have been happier if Marriott had just told me to kiss off to my face than deal with this garbage.

Extremely friendly and knowledgeable receptionist. Ensured the room I booked was exactly what I needed and explained everything in detail. She also sent both email and text confirmation to ensure easier access for checking in, future questions, and accommodations. I would definitely recommend this hotel based of my experience thus far and from family who informed me of the hotel.

The operator was helpful and respectful. She answered my questions. We are looking forward to staying at Holiday Inn Express and have always enjoyed our stay at their hotels. At Holiday Inn Express the hotels have been wonderful, the breakfasts are a step above most and the hotel employees are always very nice and helpful.

He did a great job getting us a room those days make sure we would get one on the bottom floor. He did a wonderful job in finding. That was very courteous and kind. He was very businesslike, and I could understand him very well. We need to be there for a graduation party, so I was glad he was able to get us a room.

I commend Brian who was very personable, respectful and efficient in taking care of my reservation. I'd go fishing with this man. He was a pleasant man. He represents your firm well. I felt very comfortable and relaxed as we discussed my personal needs for this reservation. Thank you Brian for your attention to detail sir.

We spoke with a lovely young man, Armando **, he was very courteous and helpful. We are planning a trip to San Francisco and we’re interested in the Grove Inn. It was very nice to have his good service.

Great customer service. Very pleased. No problem understanding the customer service representative. Yes very pleased and had no problems understanding them. Even was able to get location with no problem. Thank you so much for all your support. And all your efforts to assist me with getting a room.

Humberto was great in getting us a room. He was friendly and professional. He is a good man. Wouldn't hesitate in working with him again. Don't know what else to say, but he was quick to locate us a room at another hotel with no problems. Ok I'm looking forward in our stay in Tampa. Hope the weather is nice.

Carlos ** was efficient, personable, and very helpful in securing this very important reservation for our family. We have had our family stay here before and we will do so many more times! The proximity to our home and the fact that it is across the parking lot from an Outback Steakhouse is a bonus! Thank you so much!!

Marsha was polite and easy to understand. I appreciated that. Answered all of my questions that I had. I felt comfortable then making our reservations. She was patient and understanding of our needs. I'm not sure what else to write. We're looking forward to our trip to Pittsburgh and our stay at the Tryp hotel in Lawrenceville PA.

Good afternoon. I reached out to Days Inn representative Julio in regards to making a reservation in Clearwater, Florida. Julio was very professional, listen to my request and was very helpful. I am very satisfied with his service. I booked a reservation last year around this time and was very pleased with the service and the management at the Days Inn was very professional as well.

The customer service representative was polite, efficient and knowledgeable. Making travel reservations can be extremely frustrating so it always nice to work with a representative that knows their job well and does everything they can to satisfy the customer. The rep found the best price for what I needed and applied discounts before I even inquired about them. She asked me which floor I wanted to be on and noted it on the reservation. She was informative about getting room insurance but did not give me a sales pitch. She made sure the information I gave was correct and I did not have to correct anything. Thank you.

Best customer service ever! Patricia was wonderful at answering all my questions and even went above and beyond looking for size of the hotel suite. I appreciate her kindness and helping attitude. I feel confident I made a correct hotel arrangement after speaking with her. Thank you for providing such a pleasant experience. Jill A

Just finished reservation with Fernando. He was professional with plenty of patience. I had credit card issues and he assist for 3 attempts. I have a big English accent and he switched to Spanish. I was ready to stop trying and his attitude help me finish the reservation. God Bless him and you guys for employing people like him.

It was a simple process, all questions I asked were answered clearly. Information about check in and when I can was my biggest worry. It was clarified for me in a way that made since for a booking of this nature. I felt comfortable with completing the booking and more confident in my choice to not do it online.

My rep was extremely helpful and very polite! All employees should be so kind. He was more helpful than any person I’ve ever worked with. He went above and beyond to try and help me find a hotel that fit my needs. Thank you, that’s all I have to say.

Jorge was very helpful in getting the correct accommodations and number of beds for our large family. He was kind and patient and thorough on the phone. He understood that we have little kids who cannot stay alone in a room and that we needed our two rooms close to each other. This was for the reservation process. We have not stayed at the hotel yet.

Got me booked for a wedding when website showed booked, very friendly and helpful and clear with all details regarding booking and accommodations. I appreciated the feature that I could type card number instead of saying it for clarity and privacy purposes. No complaints regarding his customer service and excited for trip.

The gentleman Mr. ** that help me was very helpful. And knowledgeable, I recommend to cal him if you're interested in a room. I am happy that a handicap room was available for my mother and I for this Mother's Day weekend..and very reasonable price, I can't to see it, the last hotel I stay in was pricey.