HotelPlanner.com Reviews

Julie was very helpful and patient. We have had excellent experiences this fall going to Columbia for USC football. Everything has been clean and in good order. Julie made our reservations with Tru in Columbia and sent confirmation to me promptly. We will continue to use Hilton hotels.

Carlos was extremely polite and courteous. He answered all my questions and concerns regarding our upcoming stay and gave us the confidence everything was going to go smoothly. I am having a surgery at mass eye and ear and Carlos directed me in the right direction.

Santiago was very thorough, helpful, pleasant, and very easy to deal with. He made my experience nice. I appreciated his knowledge in going out of the way for me. He clearly is a great employee of your company. You are lucky to have him in your employ.

Everything was taken care of professionally. He reserved my stay at Country Inn in Kansas City, KS. Received a text message on the details of the stay and the area we are staying in. He was very polite and courteous about my family and my needs and wants.

Sheila was excellent, thorough, informative, & very pleasant to work with. She informed us of the distance to travel from hotel to hiking trail which was helpful as well as information regarding our pet. I would highly recommend her. Is lucky to have her on their staff.

Maybelline was extremely polite and professional in helping me secure a room for my stay at the Fairfield Inn & Suites in Cut Off-Galliano brother-in-law's funeral. I will definitely recommend this hotel to other family members wishing to attend the funeral.

I asked him if he was the official Quality Inn Choice Hotel representative and he said yes. As I later discovered, he was not the official Choice office representative I thought he was and so when I called the hotel to check on it, they said the room he booked was two queens, not the king-sized bed I requested and was assured I would have. I do not like to deal with third-party middlemen or deceptive addresses. And the man literally lied to me.

Adrian did a great job communicating with me as I was traveling. Did not get mad or rattled, as there were some times that I could not hear him, so he had to repeat himself many times. Please give him the Patience award as well as the good communication award.

Thanks Miguel for your help. Greatly appreciated the suggestion on the adjoining rooms. Good job. I was hoping for a condo but a bit too expensive for our friends. Next time, as you suggested, when I come with another couple or just my husband, I will go for the condo suite. Thanks again.

Eugene did an excellent job from answering our telephone questions to securing a hotel room for us! Very pleasant and Great service! We were travelling and unsure of local attractions, conveniences and amenities in the specific area of our choosing. Eugene is much appreciated by us!

Jessel was extremely helpful and patient in answering all my questions and in working with me to book the room that best suited my needs. I appreciate the time and care she took, as well as her pleasant, friendly demeanor on the phone. She made our booking easy!

This is a scam site. Make sure you call the hotels direct. Now my card is susceptible to fraud…. They increase hotel prices by 50% and claim to be representing the hotel. They misrepresent other companies, they make reservations non cancellable AFTER charging you. Also try to coerce you to buy “protection” on your reservation which you will never get a refund. They also use “local” numbers routed to a call center that appears to be in another country.

Gwenyth ** was our service representative and she was helpful and kind. Went above her duty by telling us her hotel is booked but that there was another Marriott hotel next door that had two rooms available. That's what I want. A problem solver. Awesome job.

Easy to follow instructions and very helpful. It couldn’t have been more convenient and I look forward to my stay at Cambria Pines Lodge. The V town of Cambria is Bratislava in July. There are beautiful sites everywhere. You should go there next summer.

Was lied to regarding room availability. Said only 5 rooms available and there were 4 times as many. Also said restaurant was open this evening and it was not. Further, did not identify that he was with a third party rather than Marriott directly. Was misled.

CJ did an amazing job finding a room for us when the room listed online for her location was not available. She definitely went above and beyond our expectations! Therefore, we'll be staying at another Wyndham property along our route tonight. Thanks, CJ!

I called their reservation phone number at 1:30 am when needing an immediate reservation. Their AI agent mis-booked my reservation, and I wasn't able to check into the hotel. I created a customer support ticket to pursue a full refund, since the problem was 100% on their end. The refund was refused, and after many phone calls and back-and forths on the ticket, it has now been two and a half weeks and my case is still "under review". This is terrible customer service at every step. They should not have a buggy AI agent as the first point of contact, and they should not be dragging their feet on making the problem right.

Recently tried to book a room at the Quality Inn in Half Moon Bay, CA; the HotelPlanner employee who answered the phone led me to believe I had called the hotel directly which is what I thought I had done in the first place. No rooms available but he told me he would check at their “sister hotel” nearby, the Harbor View Inn so I booked a room there for 2 nights; I was charged twice of what the actual hotel would have charged. 100% markup in cost and the room was not what I was promised (no roll out couch and queen bed was a full). These hotels have two different owners. The “sister hotel” line was a complete lie. Wonder if there is a class action suit in the works by other dissatisfied customers because there should be.

I wish I could give 0 stars. I’ve spent the last 2 days on the phone with my bank, Hotel Planner (Barely because they refuse to take my calls. I’ve been hung up on 10x.), Red Roof Plus/Inn with 0 resolution. Hotel Planner cannot find my reservation but still took money out of my account. They will not work with me at all to try and resolve this issue. They’re very rude. There’s no customer service line without a reservation #. I’m at my wits' end. Please do not ignore these poor reviews they have, the price is not worth the stress. I still have no solution and I have to have a hotel by Friday. Today is Thursday, I booked Monday. I spent hours on the phone.

We were told we had 2 lake view rooms and were charged the up charge. We did not get lake view rooms, very disappointed. We would like a refund to cover the difference. We also were not given the opportunity to charge each room to a separate card. This person needs additional training.

I made reservations and the man told me I had til 5 pm that day to cancel or make changes to the reservation. Something came up after I made the reservation and I called to cancel the same day before 5:00 pm. They would only refund 601.00 of the 2100.00 I paid saying it was their policy. I was not told I would not receive full refund when I made the reservation or I would not have made them. They have horrible customer service. You aren’t able to talk to anyone and all they do is put in a request for the review board, which I’m sure there isn’t one. Don’t use this site for any reservations!!!! They misled me.

I asked the lady if this was the hotel number and she said yes to make a reservation. I had already checked on the price which would’ve been 90 something dollars and she said the 140 was because of taxes and fees. I get to the hotel and it was not the hotel number, it was a booking agency. Next time I’ll just drive up to the hotel and make my reservation.

Hugo did a great job finding what I needed in hurry! He was friendly and helpful. He found a pet friendly hotel in the desired area so I didn’t have to. The process was fast and booking was easy. He made sure I didn’t have any questions each step of the way.

Miguel ** did an excellent job explaining the rates and calmly taking my reservation information. He was thorough and friendly and was a very good representative for Courtyard by Marriott at Bethlehem Lehigh Valley. I was impressed with his demeanor.

I just booked a stay at Renaissance Hotel downtown Chicago. Great service and was easy to do! Liza did a great job- informative and helpful. I look forward to my stay in November for a wedding I will be attending. Thank you Liza for assisting me with this.

I called to ask a question about booking a hotel for a block of rooms and the operator (Marco) was incredibly rude. He kept telling me to click a link despite my telling him that all that was sent was a piece of paper with the hotel name, there was no website or link. I told him again that there was no website on the card I had, and he hung up on me. I hope the rest of the staff is better.

Outstanding Performance and support when I made my reservation. Excellent customer service. I definitely will recommend this hotel to others. I was explained the various conveniences at this hotel and it is very convenient to my home so glad I had kindness shown to me.

Julio was determined for us to have a room. He gave us many options and succeeded. Gave us all the amenities and took care of the reservation promptly. He assured me that reviews I had read online were an average of good and that the hotel was very good.

Very nice guy. Easy to work with. However, he tricked me into purchasing cancellation insurance of some kind. Basically, he pretended to read some terms and conditions super quickly at the end of our call. Instead, he snuck in and up sale without even asking me if I wanted it or not.

I've been dealing with this company (whom I had never heard of before it appeared on my credit card statement) charged me over $1800.00 for a bogus hotel reservation. I paid the HOTEL, I have a receipt from the HOTEL. I stayed at the hotel for ONE NIGHT!!!. Why would I ever pay over $2000 for one night? This is ridiculous. They are, at best, very deceiving, if not downright fraudulent. I have advised them I will be seeking legal counsel if they do not refund my money.

Booked a 1 night stay we could not keep. We paid extra for the travel insurance AND tried to initiate the cancellation before the cutoff date. Little did we know we had booked through this 3rd party (made it look/sound like we were dealing directly with the property). The cancellation process took 6 days of emails back and forth when we finally said forget it. Called the hotel to confirm it was cancelled and they said it was. Called Hotel Planner back to get my refund (ya know coz I paid for the insurance) and IT WAS NOT CANCELLED WITH THEM. HP then sent payment to the hotel property AFTER reservation was cancelled.

getting to see a few friends and family. This was a great customer rep who was willing to help. Thank you.

Hugo was very kind and helpful with booking us a room. We needed a pet friendly room and he worked on getting the best deal available for us. He made sure all of our contact info was correct and verified that we received the confirmation text before getting off our call.

Changing my review from five star to a one star using hotel planner booking service. I asked Liza to please book us two rooms with king beds or an adjoining room. At the end of our phone conversation I asked again that I would be booking two rooms each with a king bed, correct? And Liza said yes. Not the case when I read my email confirmation. Lesson learned. Never review a person’s service until after you read the confirmation email.

The clerk was kind and courteous and helpful for which we appreciate. You don’t always get this with Customer Service on the phone. My husband and I appreciate the service we got. The clinic is an asset to your company. We hope you appreciate her as we appreciate her service. I would want her again if I had to call and I would recommend her to a family a friend if they had to call. She kind, courteous and helpful.

I had the pleasure of speaking with Ms. Sylvia **. Ms. ** went as far as to find a hotel with a vacancy when my original hotel request was unavailable. I request a hotel that was close to Walmart and she found one. She allowed me to use my military discount and offered coverage protection in the event of any unforeseeables.

He was polite and helpful, pleasant to work with. I have heard great things about this hotel and will be glad to have our guest stay here. Mentor is a great place to visit and having special people in our life that need a place to stay with high recommendations are hard to find. I'm glad they had a room available for the date we needed.

We just had tried to book a room with an agent who said there weren't any available at our preferred hotel. Knowing this to be untrue, we tried again and got Pauline. She was everything we needed in a reservations agent: personable, professional, knowledgeable and quick! It was a pleasure to speak with a human who knew her business. Hold on to this one.

He was patient and resourceful. He listened to my criteria. Despite not being able to have free breakfast, within my price range. He checked to see if they had a microwave and refrigerator on the premises. He was able to assist me in finding a reasonably price hotel, which is located near my doctor’s appointment.

Mariel was very helpful in completing my reservations. She helped me confirm my payment method and the nights I will be staying at the hotel. It was much easier than having to navigate on the website. Would highly recommend calling the hotel directly to make arrangements.

With an upcoming surgical procedure I booked and paid for the room well in advance. I did not take the cancellation option because I figured the required dates were a done deal. I was wrong. The surgery has been postponed a few weeks and I needed to change the reservation. I contacted HP and explained that new dates would be required. Two days later they replied that the new requested dates were not available. Now I've spent $500+ on a room I don't need and can't use. Because I didn't opt for the cancellation option the best HP could do for me was provide a voucher equal to HALF of what I had paid, good for another hotel booked on HP.

Very courteous and easy to understand! Was able to give me best rate while booking to stay before our cruise. Staying here as they provide parking for my car and shuttle service to the port. This is the second time we have stayed at this location in Galveston.

Great job Miguel. Very thorough! He was clear with all directions and prices. I hope I get to use him again for my bookings. He made the process easy. I am looking forward to our stay in St Louis with future planning with this location around the St Louis airport.

Humberto was extremely helpful, informed, and efficient. Very kind and helpful to work with. The over the phone booking service was quick, concise, and easy to use. I booked the room and arranged to park my car for my entire trip at the hotel, which is great.

Patient and helpful. A great experience. I would recomend staying at the LOGE in Leavenworth Wash. Umbeto guided me through the reservation process with ease. October is our favorite month to travel. Cool fall days and warm days to brighten the spirit.

Marco was so helpful and very patient. He got us all set up in Midlothian/Richmond, Va. - with alot of going back and forth between various hotels, we finally, landed on one. Awesome reservationist!!! Would recommend Marco to anyone needing to book a reservation through Wyndham. Thank you!!

Victoria was very helpful! She answered all of my questions and was very polite! I had many questions and she answered every one! She was very patient with my many inquiries. She let me know about the parking once I had asked. That was important because we will be driving in and need to be able to park. It’s important that we knew we will be paying $26 a day. It was also very helpful to know that she is a reservation company. That I was not speaking directly to the hotel. That was very helpful. I also received the email and text while we were talking to confirm that my reservation have been made. That also was very helpful.

Called number attached to the hotel. Got a booking agent. Paid 759.00 dollars for two nights. Could have booked myself at 592.00 dollars and was told I could cancel. Yet it says I would be charged for one night if I do. Took 167.00 dollars from me. That I overpaid for booking through an agent. I am sick to my stomach on this.

David was patient and worked really well with me to get the reservation that I wanted. He really did show tremendous professionalism throughout the entire conversation, even though it was a little stressful for me. I’m looking forward to staying at the Bellagio. I’ve never stayed there before so I am anticipating a wonderful experience.

They have a look a like website that comes up with a phone number in the area code of the hotel you call and they answer with the hotel name with Hotel Planner behind it. If you book they charge 2 times the rate with NO Refund saying you should have purchased refund policy (additional cost) but it wasn’t offered nor informed of No Refund. I was also signed up for a program I wasn’t informed of, it was 3 months free and don’t know what the additional charge after 3 months. I booked 2 rooms for 1 night at LaQuinta and was charged $461.62 on October 1. It’s October 2 and I can’t get a refund. I added a photo of the website to show how much trouble they went through to deceive to make it look like LaQuinta.

Had to get a last minute hotel reservation in a city that is over 200 miles away from my home. The hotel I called was completely booked. Robert helped me secure a reservation at a neighboring hotel. He was so helpful and very patient in reaching this goal. Kudos to you to have such a wonderful employee!

To be honest with you I don't know what phone call # you! I am very disappointed in Ramada inn 828 on Real in Bakersfield and would like to write reviews wherever I can in the poor service from the Ramada inn! I think the employees are a scam w/ deposits.

Ed ** was most accommodating. Very customer focused and clear. Nice job! Please express my appreciation for his professionalism to senior staff. Thank you. Be nice to learn of hotel parking. Breakfast options. Exercise facility. Swimming hot tub.

Hugo was very helpful in getting us what we needed. Offering the best price and accommodations. Made sure all my questions were answered. Making us aware of the refund coverage. Assured we knew exactly where the hotel was located. Asked if I was an IHG member.

Carolyn was very helpful, friendly and efficient. We had a common name so we had a little bit of a connection. She covered everything that I needed to know, including the pool, the restaurant, the free parking so I’m good. We’ll see you guys February 1.

The hotel, itself was as expected - why I called Fairfield - however, the phone number that appeared with the hotel listing lead me to believe I was talking directly to the hotel. The reservation host on the phone lead me to believe I was talking directly to the hotel and verbally sold the room as larger and when I said the cost sounded higher - assured me it was not and I was getting the best value.

Fernando was very helpful and answered all my questions. It was very easy to book and he was very helpful. I booked directly with him and he made it very easy. He was very polite. He made the booking simple. Looking forward to my trip. We were able to get a reservation at a time when there was a festival occurring and everywhere else who’s cooking, there was one room left. Fernando was able to help us secure that room.

Barbie appeared most interested in "getting the booking" and moving on! I noticed in the fine print of the room description the room has bathtub only. That's a problem for me. For the first time as a Hilton Honors member, I didn't feel "honored ". Well, you asked....

My reservation was made with great ease. A good call began when the automated system told me I had a 25-second wait for an advisor. Santiago answered and helped quickly and pleasantly. He didn't pressure me like on an earlier call. He was courteous and easy to understand.

Horrible experience and unfortunately didn’t know how bad this company was until we for caught their online scam. Do a quick search and you will find hundreds of BBB complaints against them for deceptive practices and misleading customers. Avoid this company and its other brands like Bookonline.com. They are bad people.

Mildred was very helpful and so pleasant to speak with. I greatly appreciate her kindness and assistance. She was very helpful with finding the best rate for me. She also offered to locate me a room in another Hilton property in close proximity.

The Associate went the extra mile. On I-70 UT, motorcycle. He found another property at much lower price, King bed to boot! The preferred first property, had a significantly higher price than a week ago. Associate was able to search other comparable properties, and scored.

Chris was very helpful finding me a cheaper room at the last minute. It was exemplary service. I was traveling north from ABILENE and needed to stop over in Henrietta and Chris helped me find a place nearby in Wichita Falls, which was cheaper than the original one I was looking at, it was a great help at the last minute and he’s done his job very well.

We get a lot of leads but very few get any bookings.Trying to Bill for invoices YEARS after is insane. Getting information incorrect regarding to groups that had booked or saying groups booked when they never booked at our hotel. Hilton doesn't like us using them for a reason...

Agustin was just wonderful! I am dealing with an elderly parent in a local Modesto hospital, so I don’t really know what my stay will entail. He was so very helpful and provided suggestions to manage my stay, and put notes in the reservation. I am very happy with the service!

The person I made my reservation was very helpful, knowledgeable and efficient. She made a note to request that my room be as close to the Valentine/Cope group as possible so that I can visit easily with family who have come for my niece’s wedding reception.

Maria ** did a wonderful job today helping me get reservations and she was very pleasant, very efficient and very kind. I told her she was a blessing and that she was a great representative of the hotel. She explained everything very well and did a super job.

Rep did a GREAT JOB. I called for a simple question and she was kind enough to research and able to answer it in a very timely manner. Even though the exchange was brief but the rep's willingness to help. If I ever need to make a reservation I hope I get more reps like that one.

So nice late in the day after breaking my reservation with Motel Six. Motel 6 was a very scary place. Max took a lot of that anxiety away. A special thanks to him. Great customer service. 5 stars for sure. Rooms were very clean. Great place to stay. Max made this happen, thank you.

I needed a room at the last minute, but my budget was limited. I personally made some phone calls with no luck, but I called and was connected with Hugo. I sure appreciate the time He spent to look up several hotel rooms and helped me find the right one. He was so professional, friendly and a pleasure to work with.

What an exceptional experience. As an Executive Assistant and Administrator for a U.S.-based business, I can confidently say that professionals like Aaron ** are rare in the hotel industry. His level of service was truly a blessing, setting a new standard of excellence. Aaron demonstrated an excellent understanding of both the industry and booking methods, and I was especially impressed by the care he took to keep my information safe. His knowledge, professionalism, and attention to detail were top notch. I cannot recall ever having a booking clerk experience quite like this one. As long as Aaron is part of the Fairfield Inn & Suites team in Kinston, NC, our company will remain loyal to this location. I’m beyond impressed!

Mariel provided excellent support for my reservation at the Taos Quality Inn. She was clear in her questions and directions and offered extra help as needed. She answered all my questions quickly and was very knowledgeable. The reservation was finished in about 5 minutes.

Went very smooth, easy. Would recommend to friends. Final test will be on day I check in, hope every thing goes as smooth as reservation! Lady helping me was very helpful and courteous and patience. As my hearing is not the best. +++++

The process was very quick, easy and efficient. Not a very long wait time. All matters handled over the phone. The representative was very pleasant to work with, very nice and polite and knowledge and had lots of patience answering all of my questions.

We were in town last minute for an event and Edgar went above and located us a hotel on a sold out weekend. He checked several hotels until he found one at a great price with breakfast. He definitely is an asset and the hotel was nice. My only complaint was we had to go to the hotel next door to register. I thought that was inconvenient.

It was easy and fast to make a reservation. I was not on hold for very long. He was helpful and knowledgeable and offered me more than one type of room options. He was able to answer any questions I had. I would make future reservations with him.

I was told that I was calling the reservation department for this hotel (a lie). I was told I had 24 hours before the reservation to cancel (a lie). Companies should be required to represent themselves honestly. I called hotel directly because the rep from HotelPlanner did not know what he was doing. Price was better at hotel directly.

On 8/15/25, I called what I thought was a direct hotel number but realized belatedly was a 3rd party planner. Representative told me desired hotel was full, but helped me with reservation at another hotel. Reservation was disclosed as non- refundable. I made reservation. 8/16/25 my travel schedule changed. I called Hotelplanner and asked to change dates. There was never mention of reservation being unchangeable, and I simply needed to change reservation dates, something easily done by reputable companies. Agent said request needed referral to “modifications department.“ I asked for timeline for response as my new reservation needs were sooner than initially planned. Representative said he didn’t know and for me to call back in a few days if I did not hear back.

Perfect support from Destiny. Was able to book a room for my driver not from where he was at. Service was quick. Best part I was able to pay over the phone using my company credit card. I am very happy.... Thanks Emilio ** Safety Supervisor Southwestern Motor Transport San Antonio. Texas.

Carlos could not get me a room on Sept 21 for less than $175. However, when calling the 800 number, I got the exact room for $126.66 (tax included). Carlos was nice about it, but I was frustrated that I had to make an extra step in order to get that price.

Pablo provided timely customer service and I appreciate his honesty. He identified the availability of rooms for my time range and give the total price with taxes. Unfortunately, my budget was beneath the price he quoted. He still treated me with dignity and respect as a customer.

My experience with Daniel was nice. He was personable, kind, and informative. It was helpful that I did not have to drive around at night in an unfamiliar city. However, my stay at Days Inn was less than desirable.. If I wouldn’t have been so tired, I would’ve packed my bags and left. The staff was fine however the room was not clean. I made sure that none of my stuff touched any surface! The only thing this hotel had it going for was there were no bedbugs. I would never stay at that hotel again.

Alejandro was very kind and caring, he was efficient with getting me a room. I told him I'm getting married and needed a room to get ready in. The Spirit of Philadelphia doesn't have a dressing room where I'm getting married at. I will also be staying for the night. On such short notice he did his best to make it happen for me.

Miguel ** was very helpful. He explained to me the check in time checking out if I had any questions I can call back. Miguel was very knowledgeable and extremely helpful. I was very comfortable making my reservation with him. I’m very looking forward to my stay with your hotel.

I am very pleased to share that I received excellent service booking a hotel room, I have a confirmed reservation for dates I required for my stay in Terrace. Very efficient service. I Highly recommend this service, and also recommend they talk with Edgar.

I’m angry that I was tricked into thinking I was calling the actual hotel. I was promised by the rep a first floor room and they didn’t have one available when I got to the hotel. Then I was told at the hotel that I had actually called a third-party booking service but I was told on the phone that I was speaking the hotel in the town I wanted to stay in. I also paid almost twice what I would have paid had I called the hotel itself (which, again, I was led to believe I was). What a scam!!

Carlos was great to work with to book our reservation over the phone. Explained everything thoroughly, very polite, and helped with which rooms to choose. It was very easy to pay over the phone. Looking forward to staying at the Hampton Inn & Suites in North Port Florida

I had a friendly, efficient and helpful agent. I could not submit my information using the preferred method, so she sent me a link to be able to send my information another way. She was compassionate and worked with me so that I could send her what she needed. Also, her voice was friendly in tone.

Pedro assisted me today with finding two rooms for the holiday weekend in October. When the initial room I was exploring proved to be very expensive he took his time to search for a more affordable option for me. He was very kind and very professional!!

Aaron, was very pleasant and helpful. He stated everything we needed to know about the property. He clearly stated where the property was located and when we needed to be there by. I would use this information to help make new reservations again. Thank you.

I am so thankful for the customer service I received from Reynoldo this evening. He made making our last-minute reservation quick and easy! When I asked for a specific hotel, there were no rooms available. He took the time to find one close by! I thought that was going above and beyond! Great customer service!

The person was very helpful and answered every question I asked which was a lot. She answered everything that I asked her. I was asking about camping and the hotel and the different prices and if I could take an RV up there with the tent and she said yes, all in the same site and tell me how much it would be. Also told me how much the hotel would be and very, very, very helpful. She was extremely nice.

Mauricio was very helpful with our search for hotel accommodations. We told him exactly what we were looking for as far as amenities, the area, and our price range. He was able to provide several options for us to choose from. Thank you so much for your help.

Romulus was very professional and helpful. He answered my questions and concerns. I wanted to make sure that I was booking a hotel close to the wedding venue. I also only needed a place to sleep, so I was looking for more basic accommodation. Romulus was very adept at meeting my requests. Thank you!

The agent ensured I was getting the oceanfront floor room which I explicitly requested only to find out that was not the room I reserved. They also did not advise of cancellation/refund policies and when I followed up they advised my refund was coming. Again without mentioning they only intended to refund 50% of my reservation. I held this reservation 15 minutes and it cost me over $350. This feels like a total scam!

Leaving this review as a hotelier who worked with HotelPlanner with the Dallas Regional Product Director. My hotel got boned out of over $14K from a contracted group that breached the contract, and the other group that did stay damaged our property with no restitution, not to mention all the rebate and commission fees. If there are any sales managers of any hotels reading this-this was my first time working with them, and a lesson learned. While Jennifer was very sweet and professional to work with, I will never again contract with HotelPlanner nor any other third party.

I must offer a cautionary review of this company. I spoke to an online representative whom I thought was a Westin Hotel representative, but unfortunately, I was speaking to a HotelPlanner representative. The hotel planner agent never identified the organization for whom she worked. I explained that my mother was 104 years of age and I wanted to have a place for her to stay during the winter storm. I gave the hotel planner all the requirements I needed for the hotel and she said she found a hotel that met all the requirements. However, when we arrived that evening the hotel had none of the amenities and special needs services that the planner had promised. I immediately told the front desk we were leaving and not staying at the hotel as the hotel planner had misrepresented the hotel. I had booked for three nights.

Wonderful interaction. She was so helpful and very kind and patient. Whenever I have a trip I stay at the airport Hilton. It is wonderful. It has exceptional service. Hilton always does everything right! I would not stay at any other hotel when I travel!

I called to make reservation for a conference which has a block rate. When I received the confirmation it was more than what the rate was, over $40/ night. When I called the hotel they said I should book through them. When I called back I was hung up on.

Great Service! The phone service is very professional and kind. The service was very information. The young lady that helped was very professional. I called to just find out about the Marriott Hotel in Philadelphia and the young lady answered all of my questions.

The Representative who assisted me with making reservations was very helpful! He made sure I understood the restrictions, i.e. non-refundable reservations, etc. He confirmed the dates of my stay multiple times to ensure I was saying and thinking the correct dates. I'm in my 60's and I prefer speaking with a live person instead of an automated system or AI individual. THANK YOU SO MUCH for considering us, Seniors!! It is appreciated!!

My reservation agent was super professional and polite. He did a great job of answering my questions and taking care of my reservation. He gave me directions for the hotel as well. He completely explained the room accommodation and the cancellation policy. I was 100% satisfied.

Mario was amazing. He helped me find a place for my brother to stay near the hospital. He was receiving chemotherapy. It is not his home city where he is receiving treatment so it was very important for him to find a place to stay near the hospital. I really appreciated the extra mile. Maria went to help me find a place as I’m in Denver and I don’t know the Colorado Springs area.

Recommend future guests be aware of non-refundable cancellation policy at time of booking. If the agent explained it, I did not hear it. It wasn't explained well. When I called back for help, Customer Service hung up on me. I am very disappointed. Buyer beware.

Emilio was patient, respectful and went over and beyond to help me book my reservation. I lost my wallet and did not have my card info and he stayed with me to get my virtual card and set up my reservation. He was patient and respectful. Thanks Milo.

Very accommodating and Helpful accommodating my pet.. also well spoken and patient With me as to accurately reserve my reservation and assisting me with the booking process For I am not one to consider myself computer savvy into which I consider a bonus..

Stephanie was very helpful, very patient with me and provided the information that I needed to make the reservations. She clarified any confusion I had as to the pricing online and currently. She verified that I received the confirmation before ending the call.

I booked a room for a specific court date. Made that perfectly clear to the employee, and bought the insurance in case the court date changed. I was told that since it had to do with court, it would be covered. When the court date did change the hotel was canceled several days in advance, I confirmed that with three hotel planner employees and the hotel itself. Since it wasn’t specifically for jury duty, they told me they would not refund any of my money. After my credit card company got involved they came back and said they would refund my money. But there will be a 90 day wait. The trip was canceled July 25, three weeks ago, and now I have to wait another 90 days. At this time having still not received a refund, I would not use hotel planner again and not recommend anybody else did. If I when I actually see an almost $400 refund I will post an updated review.

Adrian was pleasant and professional throughout the conversation. He listened carefully to my requests and helped me find solutions quickly. Appreciated his help and knowledge. If it was possible I would choose Adrian to help me make all my travel bookings!

The reservation was made clearly and all went smooth. Unfortunately when we checked in, we did not receive what we had been promised. Jonathan told us that because we were repeat customers, we would receive a $25 gift card at ** and that we would receive a welcome gift for our puppy. When we arrived we were told they don’t offer either.

Eboni was BEYOND excellent and helpful. She was incredibly friendly and professional. She deserves a raise, promotion, whatever is available. She made me feel comfortable and as if I was not wasting her time. She’s fantastic!!! She will keep me coming back to The Alder Hotel.

I would give zero stars if I could. On August 4, I called what I believed to be the Hotel Indigo to place a reservation for August 15. During the call, I specifically asked several times if I was speaking with a third party, as I know how difficult cancellations can be through outside booking companies. The representative assured me that he worked directly for the hotel. To protect myself in case plans changed, I confirmed the cancellation policy and was told nothing about restrictions or fees beyond canceling within the allowed timeframe. The next day, August 5, I learned my husband had already booked a room. I immediately called to cancel my reservation with the hotel. This is when I discovered I had actually booked through HotelPlanner.com, not the hotel directly.

She did a great job accommodating my family. Our family needed an extra room. When the computer showed no availability she was able to help. We were concerned that we would have to book with another hotel, we were coming from Connecticut to Ohio for my son's hall of fame induction.

Mark was exceptional in helping us find a room close to the hospital. We tried several hotels that were booked up. When calling Holiday Inn Express which did not have rooms available Mark went beyond and found us a room close to hospital. You don’t find help like that very often. Would recommend to others.

The agent was courteous, but did NOT book the KING bedroom for 2 people. I checked with the hotel, and the booking showed 4 people with 2 queen beds. I will be more cautious when I call a "local" number!!!! It is very difficult to know who you are dealing with.

Hugo was a big help. I needed a one night stay in grand rapids and I usually stay at comedy inn but they were full so he got me in at sleep inn. We got a huge double room for a very low price. Thank you. Room was very clean. If anything it smelled a tad Smokey.

Very good experience! Michelle was very kind and helpful through the whole booking process. The original hotel I asked about was booked so she found me another one right where I needed to stay. She even looked at other options to try and find me a smoking room. I will definitely use this service again and hopefully will get Michelle again as well! Thank you Michelle!!!

Do not use their service. They should not even get a 1 start review. I called them 5 times and they keep lying to me. 5 calls and 5 agents talking without logic and lying to what they will do and what they actually do. I requested an email confirmation and they said, "Sorry just wait 2 days for an email, we can't send you an email of what we just spoke about it." Then I get an email with no agent name and very vague, no good information 😒 😐. I am calling my bank for a dispute because these company and agents are useless and just trying to take people's money and waste the customer's time

Was very polite, quick with all my answers to questions, explained everything. Confirmed date and check in and out time, told her I just had surgery on the 29 and will try to accommodate my first floor request. Have used this hotel about a dozen times.

Customer service person did a good job. At the time of booking, a refund cancellation fee was added, which was mentioned, but it was automatically added, and I did not wanted. Also, the pet fee which is incurred at the time of check-in was not mentioned in the website and was not mentioned by the customer service rep until I inquired about it. I was told it gets added on when I get to the hotel on check-in. I feel these fees should be indicated upfront.

Scam!!! They charged our credit card right away double price of hotel price when they said they wouldn’t!! We at first were told 24 hrs right away to cancel. Then told since we were honor members it would be 24 hrs before stay!! Dam them!! Taking advantage of senior citizens again!

Uchenna was very professional and helpful with reserving my stay at The Lighthouse in Ocean Shores next month. I really appreciate his attentiveness and excellent customer service. It was very seamless and the whole process only took about 10 minutes. I have to say that he has restored my outlook when it comes to customer service to a positive experience. Thank you!

Kimberly was courteous, respectful, attentive and professionally addressed our special needs. Every customer service related industry could use a Kimberly or two because when you find yourself where the elderly trust you to have their best interest in mind you’re going to need a certain level of empathy.

Very professional and understanding with my reasoning. Explain the percentage of what will be charged and the time frame. Great job. Thank you, Thank you, We need more Customer Service Representatives like her in the Hotel Industry of today. I wish you guys an amazing day.!

HotelPlanner.com aka Hotel Reservations, is a scam, do not use them! We might be out $3,000. Our daughter went online to book a hotel room on the Marriott's website, a pop-up appeared that we did not take notice of, she booked the room, and seconds later we received strange-looking emails from a third party saying we booked a non-refundable room that cannot be refunded unless we purchase insurance. The emails did not look legit either. I called the phone number, and spoke to someone in a different country, explaining the accidental booking by my daughter just seconds prior.

If I could give no stars I would! But unfortunately, I can't! This is the worst experience I've had with booking/canceling reservations. This company is very deceptive in it's business practices. I was misled and lied to by an agent pretending to be a representative for the hotel I wanted to stay at. I've been trying to get a full refund for canceling those reservations since July 2025. Ms. Melanie ** (Owner) replied back to me offering her personal assistance. I've sent several emails to her since then, with no responses. I've been very patient and continue to get the runaround. I'll be taking the next steps necessary to get my full refund.

Marie was very helpful and pleasant. She answered all our questions fully. If she did not know the answer, she was able to find out quickly. She gave us the best rate possible with all applicable discounts. She also made sure both a text and email were sent to me with the details and confirmation and itinerary numbers.

Brandon did a great job. The first time I called I spoke to a woman that was incompetent so I hung up and called back. That is when I talked to Brandon. He was polite and efficient. He made my reservation very quickly. The first woman was trying to charge me 50% more and was trying to book me in Canada.

Strongly discourage booking any hotel reservations with Hotel Planner.com/bookingonline.com. The information is misleading and basically a scam. They don’t make reservations as promised and you will be disappointed when checking into your hotel and find out that they don’t have any reservations listed for you. Your credit card has been prepaid and you will not receive a refund. They claim a voucher will be issued via email. Once you receive a voucher you can use at anytime to rebook, that’s untrue”. The voucher is not valid and you’re not able to use. Customer service is horrible and you will not be able to speak with a representative to get the issue resolved. Total SCAM…. Do not use this service!!!!

Tristen did a fine job in making my reservation. Was thorough and made sure I understood cancellation policies, etc. Repeated my reservation data. Gave me the address and convenience of staying there.

Appreciate the help in locating hotel accommodations so I was stranded at the airport all night with my daughter. Armando was very helpful and professional. I would definitely recommend using their services if you are ever in need of lodging while at the airport.

Jennifer was incredibly kind and helpful as we searched for a place to stay very last minute due to an airline flight change. We appreciated her professionalism, communication skills, and her willingness to go above and beyond in order to secure two rooms in a clean hotel for us for the night. When our call ended, my husband and I discussed how rare it is to have an exceptional customer experience these days. Jennifer certainly provided an exceptional customer experience, and we are grateful. Great job, Jennifer, you have much to teach others in the field of customer service.

Cath was very efficient but talked really fast. Some words I didn’t understand, had to have her repeat a few things. She wanted my credit card number before she gave the price, I had to ask her what the price was before I would give her my card number.

Stephanie assisted with my hotel reservation and she provided excellent service. She was polite and made sure to repeat back all of my information to make sure it was correct. I was concerned because I thought I had booked the reservation online, but was mistaken and Stephanie provided the reassurance I needed to relax about my trip.

My husband and I are very pleased with your service. We have had, wonderful experience with everyone at the hotel. Everyone we have spoken to, seemed very nice and tentative to our wants and needs. So far, we are very pleased with your service. Thank you.

We'd been trying to schedule our stay ourselves online. But it wasn't working. I called the number hoping for some guidance. She offered to make the reservation, asked needed questions and there we had it. We were very pleased with her pleasant, efficient manner.

Diego was very courteous, professional and patient with me. As I have a hearing disability and he was very pleasant repeating anything I asked for. It was a pleasure to book our room with Diego. Thank you Diego for your professionalism and courteousness.

Do Not use this company EVER! For a medical reason, I have tried to get my reservation money back since April 2025. Today is August and I still do not have a refund. I called to this company a couple dozen times and their reply was only Wait and Wait. I requested a supervisor to contact me but sure enough a supervisor has never returned my calls. I received two emails that I should receive a refund within 10 business days but I have never gotten my money back.

Great customer service. Very helpful & professional. Helped me a lot. Very careful listener and makes sure what he heard you say was correct. Very pleasant and upbeat. I would to congratulate this company for choosing the correct person to help me accomplish my rooming goal.

Updated on 09/02/2025: This should not even have a rating. I called this number and booked 2 rooms. I received a Hotel Reservation Confirmation. Five minutes after that reservation that made a 2nd reservation on my credit card for an additional 2 rooms. So they double booked me 5 minutes apart. With only one phone call. I have made a total of 8 phone calls to this company to get my credit card credited back for thier mistake. They did credit back half of the charge $348.63 to my credit card for the 3rd room that they booked but did not reimburse me for room 4. The hotel also would not help us because we used a third party to book. Going through HotelPlanner did not save us any money on price so run. Do not walk from this company.

This was not a good experience, the company booked a room that didn’t exist at the hotel. I got a call from the hotel explaining. My wife got in touch and was hung up on after trying to find out what else we can do. They had then found us a room had to book then for 2 nights. The hotel we get to ended up having dead bugs all in the room. This refund process has been a nightmare. The hotel approved the refund 2 days after we tried staying there. This company had told me the refund was processed July 14th and expect 2-10 days. Day 11 I get in touch and they say they will escalate the issue and expect it within 2 days. 2 days go by and I call again and they still say they will escalate once more. So today is the 1st now of August. We just got a message saying it is now processed and expect 2-10 days. All around a terrible experience.

Updated on 08/13/2025: I wrote a review Aug 1 about our bad experience and the deceptive billing practices and how I was overcharged. They wrote back Aug 8: "I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at **. I look forward to hearing back from you and assisting! Kindly, Melanie **." I emailed Melanie yesterday/cut and pasted address, came back NOT deliverable.... hmmm??? My number **.

Exceptional service. Brandon has great enthusiasm and was very helpful. We appreciate the detail and diligence. Excited about the stay. Thanks for the help and support. Our phone call was quick and seamless. Tremendous quality and customer service.

I wish I knew I booked my trip through a 3rd party and not the actual hotel. My flight has got cancelled due to bad weather and I couldn’t make the reservation. I wasn’t offered Any help. Never again.

I’m now on hold on my SIXTH call to try to speak to someone in Group reservations for the Marriott Copley Square in Boston. I’ve been forwarded to a number texted to me that was for a different hotel chain. I’ve been transferred directly to the extension to change an existing reservation even after explaining that I do not have the Park West Gallery group reservation number for September 28, 2025 and that line cuts me off when I don’t have the reservation number. I’ve been placed on hold for the group reservations number for 20+ minutes and the call eventually dropped. Now I’m holding again - coming up on 15+ minutes as I am typing this. I’ll simply say that this has not been one of my better attempts to deal with reservations for a Marriott property. I continue to hold…

A very handy approach to securing a room in SW Wisconsin. Lots of very small towns and need to contact individually. Neil found a hotel with availability and vacancy when my first choice was all booked.👍

It was quick and easy. Diego was easy to work with. He helped me get the room I was looking for and was extremely helpful with everything. I will definitely recommend this service to my friends and family. I will be using this service again. Five stars.

The young man on the phone when I made the reservation was very helpful. Spoke English, was articulate, quick and efficient. He looked at options when I asked and found them quickly. A very good experience. The hotel registration young man was efficient also.

Superior and friendly customer service. He was helpful, kind, clear and knowledgeable. He made the process fun. Kudos to him and to your company. This is a stark contrast to the first time I tried to make reservations earlier in the day with someone who did not speak English that well. I was on the phone with her for about 25 minutes and she was not able to fully help me.

Dzenis did a wonderful job with my hotel room reservation. He was able to get the rooms I wanted (adjoining) and then reviewed everything with me. Which was great because we had to correct the dates! He was patient and kind when my phone was cutting out. I like that card numbers can be added by entering them into the phone rather than reading them out loud.

Very polite and very helpful. Y'all probably need to give him a raise. He checked for better rates and helped me find the best hotel for our needs. Need more people like him in this world. He seems to take his job seriously. With that being said thank him for a job well.

Ryan was kind and courteous when helping me find a pet friendly place to stay in Gibsons BC. It will be our first time traveling with our dog and found out that not all places welcome pets. Ryan was great and found us a place that will be suitable. We are looking forward to our stay in Canada vacation.

Carlos was very helpful in comparing prices across hotels in the area I was looking for and was patient as I decided what option to go with. His service was fantastic! I would recommend calling this line to anyone looking to book a hotel room.

The customer service representative was very helpful and found me a good room within my price range for me to travel with my three dogs. He answered all of my questions and provided friendly service. I would say it was an easier booking process compared to most other hotels and would recommend it to any of my friends.

Jonathan was very helpful and answered all my questions. He explained the benefits of booking this hotel on Palmdale Road. I needed to book a room for five days for my employee. He said there is a pool, a garden and wifi. He also said there are places around the hotel for things for her to do. The only thing I did not like is only children get a free breakfast. I booked here because I has used this hotel before a long time ago and it is close to Circle K.

The guy I spoke to helped me out a lot and I was satisfied of my transaction. I hope my stay is good and I hope the service at the inn is good as well. At the end of my stay I will write a review and let the people know how my stay was.

Do not, I repeat do not use this company. The cancellation fee was $119.99 even when cancelled before the cancellation date. I have called 10 times and keep getting the run around. I have filed a complaint with the Better Business Bureau against them.

I want to share my experience with HotelPlanner.com so others can make informed decisions. I called what I believed was the hotel directly, using the number listed on Google. However, I later discovered that I had actually spoken with HotelPlanner.com, a third-party booking service. In my opinion, listing their number as the hotel’s contact is very deceptive. At no point during the call did the representative clearly identify themselves as working for a third party. I even asked if I was speaking to the hotel, and the response I received was that I had reached the reservations department. That answer led me to believe I was talking directly to hotel staff. I feel totally deceived by HotelPlanner.com. I was quoted a rate of approximately $124.07 per night. I was not informed of any significant additional fees during the booking process.

This man was extremely helpful. I missed my booking because I do not do things on time like I'm supposed to and he got me a hotel near where I needed to be even closer for a cheaper amount. Thank you very much. This guy is amazing. I would use this guy every time I can if I had his contact info. Please send that to me so I can book with you again.