HotelPlanner.com Reviews

Kaye did an amazing job getting me booked for my company conference in July! She made sure I had the room that I requested and informed me what the hotel offers. Kaye also recommended that I logged into to website to see what the hotel activities are. Thank you Kaye!

Very friendly, polite and professional during my booking to accommodate a couple of changes. I had a request, in which he also noted upon my arrival. I didn’t want to purchase the breakfast and he was able to make a quick change and still see that I received the room I needed. **Pet friendly hotel for a reasonable one time fee.

Great customer service and very polite!!!! Would highly recommend. The rep was awesome.

Great customer service from the representative. He was very helpful and, had hands on knowledge. My wife and I enjoyed the conversation and we got the best deal. I appreciate his services and I will be contacting them again whenever I go back out of town.

Talked a little bit too fast but I was able to book my reservation. Not sure if I was talking to computer or real person. Did address all my concerns. Was able to see differences in room prices and did do insurance in case of not being able to be there.

Great job. Saved my daughter’s birthday party :) even went back through and checked for the size of room we needed twice. Sounded polite the whole time & was to the point to get the job done without rushing through anything!

Victor provided customer service. Helped us decide on best room options. Was patient. Spoke clearly. Explained things well. I only had a brief conversation with him so why do I need to provide so many words to say he did his job well?

My apologies for the late review. Edgardo is the single best customer service rep I’ve experienced in my 53 years. I would recommend he have a more significant role there before you lose him. He confronted me about my parking a large work truck in a professional manner. I'm not always an easy guy to confront. Advised me to park in more appropriate space as the truck could have obstructed handicapped people on the sidewalk. Additionally Edgardo recommended one of the bars onsite and had only good things to say about the property.

Adrian ** was very polite and accurate. It is always good hear a friendly and helpful voice. He assisted us so that we booked a room in Richfield, on our hectic journey from Indio, California to Colorado.

I would give 0 stars if I could. After the agent verbally confirmed my hotel dates of 6/21-24, I received 3 email confirmations: 2 for 6/22-24 and 1 for 6/21-22. The agent was so incompetent he booked 3 reservations, 2 of which were duplicates. I then spent an hour with a different agent and cancelled all reservations. I will never work with this organization again. I rebooked the same hotel myself in 2 minutes online.

I had to cancel my room for the 19th of February because we had our truck breakdown. The guy on the phone told me we would be getting a refund in 7-10 business days. I waited and still nothin. He never did cancel that room and now I don’t get my refund. So my experience was horrible!

I was sidelined with this reservation and grossly overcharged. I was required to pay extra for a refundable reservation. I was informed by another rep the reservation cannot be canceled!! I mentioned I wanted a full refund if I canceled the reservation. The rep confirmed. I have reported the issue. I have requested an audit of my conversation with the rep who I voiced all my concerns with. My credit card is already debited. I will dispute the charge. I want a full refund immediately.

When l made the call to reserve a room, (1) l did not realize it was a 3 party for the hotel; (2) Julian did not inform me of the nightly rate of $185; and (3) Julian did not inform me of the Refund Protection. There is no way l would reserve a 2 star hotel for $185 per night.

Luvensky was professional and efficient! He made the booking experience easy and painless, answered my questions, and gave me a AAA discount. I’m excited to go to cambria with my pup for my bday. Thank you!

My wife called the hotel, and the call was taken over by HotelPlanner.com. Which has additional fees of over $150 above the normal hotel taxes in Stubenville, Ohio, which are $14.00. Within 30 minutes I called back to cancel the reservations, but was still charged for one night, which was $216.00. I would call this extortion. I would not recommend anyone using the service voluntarily. Careful check the call to make sure it has not been hijacked by this service. I will also be making a consumer complaint with the Indiana Attorney General's Office to get these kinds of predatory services banned.

Very pleasant and knowledgeable! Great experience booking my room! Helpful and cared about my needs. She answered all my questions and made me at ease booking this room....

I have had the worst possible experience with HotelPlanner.com. First, I did not directly seek a reservation through this entity. I called a Marriott property in St. Louis (TownPlace) and made a reservation by phone. I specifically asked if any penalty would accrue if I had to cancel since I was trying to coordinate schedules with 5 other individuals. I was assured there would be no penalty.

Tried to use Booking.com to make a reservation. It didn’t seem to go well, so called the hotel directly. Russell answered and was extremely patient and helpful - made the reservation through him! A big Thank You for superb help!

Aisha kindly answered all of my questions and helped me to made my reservation. It was very very nice to get my reservation made with someone who I could understand. Anymore at times I can’t understand the person that I am speaking to. Aisha was very nice, courteous and professional. Thank you Aisha!

The price online was $87 for a queen room with 2 queen beds for 2 adults. I called instantly and was put thru to you within 25 seconds and you told me the price was now $131.84 not the $87 shown online. You also put us as checking in as 3/21 and checking out as 3/22 when I told you 3 times that we would not arrive before 1 am so we would be checking in on 3/22 and checking out on 3/22 same day around 6 am so was only staying about 5 hours total. You did not care. You was not the least bit concerned.

I felt that Tiffany did an excellent job in scheduling my hotel reservation. She answered after I was cut off from someone previously scheduling my reservation and was able to efficiently schedule my stay.

This third party site will take your money acting like they are the actual site and not refund your money when you cancel the reservation. They claim the site has your money when in fact they are the ones that take the money immediately. NEVER use this site.

Brandon is a quality service guy. Took my reservation with no issues. A very positive encounter. He is very professional. All my questions were answered. No hesitation in his response. Very happy customer.

The lady that helped me was very friendly, helpful and pleasant. She went out of her way to check on room options for my stay. This lady was awesome! We stay here when we visit relatives and we love the hotel and location.

Was amazing! Had a problem and she solved in no time. 5 out of 5 stars! Especially cause I get to go to the Outer Banks since I was a kid. Nags Head is where I vacationed a LONG time ago and now I get an extra day with her help!

Joana ** was amazing. She gave me the best rates and helped me figure out what was best for me during my stay at Comfort Inn. Thank you Joana for your help. Continue being patient and understanding.

Did not get correct fees and cost involved with this transaction. Did not stop transaction when asked to immediately. I did not have a good experience with your services.

I called the phone number thinking that I was going to make a reservation with motel that I picked. Instead, I was redirected to this company. I was a little bit surprised, but I have realized that I can handle most of my reservations through this company since they have record of my last motel visit as well as this one. It has been hard to get any additional information. And I’m going to try to extend. We’ll see what happens.

I called trying to use a corporate rate reservation. They booked me for the wrong hotel and wrong dates (I wanted april 13 but they booked me for March 13 which was that night). Customer service will not refund me nor answer me back and I have tried to call several times, including the same night I tried to make the reservation when I saw the mistake.

Angel was super patient and helpful. I’m not good with booking on line. She was beyond helpful, engaged, focused, and very personable. I was worried about booking, but she took care of it all. Thank you Angel!

Juanita, I want to thank you very much for helping me with two separate reservations at two different hotels on such a busy weekend for the Auto Fest. I would also like to thank you and your supervisor for canceling my other reservation. Your kindness and patience is deeply appreciated.

Updated on 03/19/2026: ** - This refund is missing. For ** - I done some investigation and found it was on hold by card issuer. So, this itinerary issue is solved. But ** is still not refunded.

Lisa did an outstanding job making my reservation. She was so courteous throughout the process. Lisa explained all the charges and amenities included in the charges. I greatly appreciate her!! Great job Lisa!

Jolene was great! Very helpful and kind! What a good conversationalist! It was so easy to talk with her and she was so full of information that I was left not needing to ask about anything except maybe checking in early!! She should get a raise!

My aunt is celebrating her 90th birthday in Pulaski, Tenn. It was important to me to get as many of my Indiana family to this as possible. I wanted to stay at Hampton Inn but they were booked that weekend but I was connected to another reservation site which said it could help me with my hotel needs. I talked to Joeleen, March the 6 and we discussed a good deal on two rooms, but I was not sure. I made calls to other places, but decided to call your business back. I didn't get the name of the person I talked to but she gave me a rate that was too good to refuse; 50% off on the whole reservation. That would have been 2 nights, two rooms.

While driving across Texas to Phoenix, we tried to reserve a hotel for night. Instead of booking for Holiday Inn Express in Sweetwater Texas we booked a hotel room in Holiday Inn Express in Sweetwater Tennessee. Your agent was very helpful in canceling the Tennessee reservation and making a new reservation in Texas. Good Job!

Tangela completed my order as requested in a quick and professional manner. I appreciate her demeanor and willingness to assist. This is the type of service I have experienced with Hilton Hotels in the past. Way to be Tangela!

Jenny was exceptional. Went above and beyond to help my wife and children, who were stranded at the airport, to get a hotel room that had shuttle access.

I clicked on a link that said website, thinking I was going to the hotel website. I called the "hotel" number. We were overcharged by $75, after checking what the walk-in rate was when we arrived. We were also told an incorrect pet fee. I was hijacked by this site. Be warned and beware

Anthony was knowledgeable, helpful & patient! He assisted us in making accommodations and followed through on each & every detail! Thank you! This first step for our travels launched us in a calm way!

Catherine was very helpful booking a room. She was very helpful, courteous, and prompt. She answered all of the questions I had and she was very accurate with a descriptions of the rooms and prices. The wait time on the line was very short.

I was pleasantly surprised to have recieved excellent support from the person I spoke with. I was in need of a one-night stay at a late hour and had no luck with 2 other hotels. I had been turned down with a simple, "Sorry, we are booked." When the assistant spoke with me, she ran into some booked-out spots but kept checking until she found one that was close, inexpensive, and available. She made my reservation quickly, and I am in my room getting set for tomorrow's rescheduled flight. Many thanks.

Joanna did a wonderful job of securing a hotel for us. Very professional and kind. We had tried to find a hotel but we weren't successful. I was tired and at my wits' end. Fortunately, Joanna was able to help, and we were so grateful.

Great customer service, quickly found exactly the type of room I needed. Very knowledgeable. I am looking forward to staying at your property. Thank you. Michaela was very informative on the room, the price, etc.

This experience was awful! I was talking to an AI assistant the whole time that kept cutting me off! I asked for a real person and they said they were real! I know they weren't. Also they got the wrong night so I had to call the hotel front desk and she was very helpful. I am very frustrated and I will not use this service again!

Alfredo was very courteous and Kind! I asked a lot of questions, and answers were clear! I've stayed at an Embassy Suites before, and the staff is the same, very kind, patient and courteous, Thank You.

Angel ** was extremely helpful, considerate and very nice. MN is scheduled for a blizzard and she helped me cancel one day at the Days Inn in South Carolina and make a new reservation without paying for two days. I was on hold for 55 minutes but she didn’t forget me and called me back and resolved us perfectly. Please reward her as an excellent employee at Hotels.com!

I was treated very kindly by Karla. She was very thorough, helpful and prompt with scheduling our reservation. She explained everything and answered my questions so I understood my reservation. I appreciated the services she gave me.

I found a great rate on Priceline but I wanted to check in earlier than 3pm so I contacted this representative. He told me booking with him I would be able to get an early check in but not by booking online. I went ahead & completed the reservation with him at a cost of $75 more but worth it to me to check in early because I had just driven 14 hours. I arrived at the hotel & was told I could not check in early so she cancelled my reservation. Not happy with this service.

Inman was very kind and helpful! Thank you for discussing price differences with me, this helped me make a best decision for our visit. The inclusive breakfast is also an incentive. Looking forward to the swim meet in Morgan Hill.

Tamara was very pleasant, accommodating, and kind. Very fast and efficient service! She reviewed all the options with me and made sure to get me as close to what I wanted as possible given what was available last-minute.

We needed to add another night to our reservation due to the expected severe weather tomorrow night. He tried to book a room such that we would not have to move rooms... but did a nice job of explaining the hotel's policies which limited his ability to accommodate our request. Personally, I think we should have been able to switch room size (at our expense) to avoid having to move rooms. Oh well!

Valerie was very knowledgeable and helpful. She checked the various discounts we were eligible for to get us a great rate. She made the process easy. I would definitely recommend her to anyone needing to make a reservation.

Abby was absolutely amazing and answered every question I had while making my reservation. Excellent service, great attitude, and focused on helping me secure the best room available. Thank you so much.

She was very helpful. Great job. Very supportive and answered all my questions. Her tone in her voice was excellent and I felt very comfortable talking to her. To sum it all up it was excellent.

Very helpful, and very nice. Was knowledgeable about what I was asking her about, and will definitely use this reservation line in the future. And will tell my friends and family how easy and pleasant it was deal with the Double Tree Hotel.

I called thinking a change to my reservation was going to be difficult. Christian was a fully prepared professional. A credit to himself and to your entire organization. Thank you.

Camilo told me next hotel with inexpensive rate $146.29 WAS PET FRIENDLY AND I (I AM IN ILLINOIS), paid for my daughter’s hotel room and Uber ride and they do not accept pets, It’s 10:45 pm Illinois time, are they supposed to sleep on the street? Want a manager to call and if I do not answer being a government facility, leave me a voicemail **.

Humberto was extremely polite and very helpful! Awesome, informative, knowledgeable, easy to understand! I would certainly call again and would feel lucky to get this young man on the phone again! Thanks.

So I "Called" to the Marriott in Myrtle Beach and unfortunately I had to cancel that same day. I called back and was assured the cancellation was within the time frame and it was cancelled. Dumb me believed them until I got my credit card bill for over 700 dollars. I talked directly to the hotel today and they were very helpful in looking into the records and that my reservation was actually cancelled. The hotel received NO money and that I never stayed there. So my question would be WHO took my money. Only once place could have taken it and that would have to be Hotel Planner. My advice is stay away from this shady organization. Thanks for NOTHING.

Christian did a wonderful job helping me walk through all the decisions to choose the room I chose at The Graduate Hilton in Bloomington, IN. He was very helpful and compassionate with all my concerns, and I would recommend him to any person seeking a room in Bloomington!

Alex was was very helpful and made sure that we could find the actual location of the hotel on a Google Map. It was critical to me that it was actually located in Silver city right next to Porcupine State Park versus the address, saying in the town of Ontonagon, Michigan.

She was very professional, making sure she had everything correct. She went back over the dates and the type of room I wanted. Then she proceeded to give me the address of the establishment, so I wouldn't have any trouble finding it. As a business owner, I was impressed.

Annie ** was the only person who could respond to and help me to make a simple change of check-in dates for a reservation made in Jan 13th. Of all the people and robots I have spoken to over the last two months, finally, someone who knows what they are doing. I have endured so much stress over this situation it is unbelievable! Thank you Annie, so much for your help. I will be able to sleep well tonight. Finally. Annie should be promoted or given a pay raise. Thank you Annie. As for your service overall, I cannot recommend your company.

I am so sorry, but my communications with the three agents I have spoken to about my refund for an accidental booking has been completely frustrating. I don't understand why a simple re-credit to our credit card fof $321.27 cannot be done. Instead, I have to jump through hoops by being offered a voucher, then having to reject the voucher to get the refund. It's confusing and aggravating. I do hope I can get that refund. Maybe at that time I can give better feedback.

Very nice young man. Courteous and encouraging, he made booking reservations a good experience. Our first phone call was cut off and my second call was with an AI voice. I was told there were no rooms at this particular hotel. We have stayed here several times and it was my preferred choice. When I called back I got Alfredo again and was very pleased that I could book the rooms I wanted for our family to assist us with my husband’s kidney transplant.

Michael ** was extremely helpful in planning our stay. He was even courteous when talking about the “P-O-O-L” in front of our toddler that can’t hear the word without wanting to go directly there. Lol.

Best easy to understand person I have encountered in a couple years. Also helpful in directing my inquiry in some place I have never been. Human also came online in seconds, not what we anticipate anymore..

VERY disappointed that Ms. ** when quoting prices DID NOT MENTION ON ALL 4 reservations the Fees And taxes. I feel like I was lied to over the true cost of the stay. This added over $ 200 to my 4 nights. Shame on your pricing policy. Would like to hear from you on this matter.

This platform has potential to be useful for hotels, but their "product managers" are very unprofessional and unreliable. I have reached out to Liz ** several times over the past month and have NEVER received a response back. I even tried calling her number and was sent to her voicemail every single time, without even hearing a ring. If she is a manager for this company, I can't imagine how helpful anyone else might be. DO NOT USE HOTEL PLANNER.

The “person” who took my reservation is not a human but a machine. You’re going to need to tweak it so it listens to your response.

Kimono was very professional, caring and helpful! She checked several hotels in Pittsburgh, Kansas, and found me a place to stay. She checked about 4 hotels before finding one. She helps me in applying my credit card to pay for the reservation.

Christine was so helpful and patient. I needed to cancel one night, keeping two. As a senior sometimes these processes are challenging, so we all appreciate an understanding, patient person for guidance.

Our experience was Pleasant, helpful, very knowledgeable. Found the help to be very patient and understand. Would recommend this to anyone looking for assistance with reservations. The woman who assisted was a huge help.

She did not give me the best price and did not ask if I wanted the protection plan, but added it. She overcharged me for a room. She did not tell me the reservation was non refundable. She also represented herself like she was at The Embassy Suites. I thought I was talking to the direct hotel. I even got transferred to sales to book my conference room.

Not sure how I reached Jonathan with HotelPlanner.com when booking my stay at the Priory Hotel in Pittsburgh for a wedding. I believed I had called the hotel directly. The number I called was in the Pittsburgh area code, so I assumed I had reached the hotel. (Huge error in my part.) He said he found the couple’s reservation block and proceeded to “help” me with my booking. I asked for a room with a king bed and he said there were two left and that I could get one. My credit card was charged $284 which I thought was exorbitant, but having no knowledge about the hotel, I thought that was the rate. We arrived on Saturday, March 7 for our stay, wound up in in the tiniest, most uncomfortable room ever.

The gentleman was nice, but I ask many times are you a 3rd party? He said no. Key sign is no hotel charges you in advance. At least not this one. I called the hotel and they were awesome. Got me a better deal with parking.

The representative was knowledgeable and friendly. I was transferred to an representative to confirm my reservation and he was accurate. Our connection on the phone was clear and I understood her voice.

The online site glitched and was still processing my request. So I made the call to get a new reservation explaining what was happening online. She took the reservation in less than half the time that I typed it in online. And she told me that if I ended up with two reservations I simply need cancel one of them. She was extremely professional.

The lady that was supposedly helping me made my reservations at the wrong location and she charged me twice for service fees, but lied. Said she didn’t charge my card. I will be reporting this to headquarters.

I had to make 2 different reservations for different times in September. Now I get to see my 2 sons! He was so relaxed, so eggy and so caring and positive. He belongs in customer service. Thank you so much!

The AI booking was impressive!! Wow!! The continual confirmation of my booking requests was spot on! 4 adults, 2 dogs, main floor and never missed a beat capturing all details. Even confirming the booking was impressive!

Denis helped me find a hotel when my flight was cancelled in Atlanta. Even though after her first few attempts to book a hotel we're not successful, she stuck with me until I received a successful booking. I would highly recommend her to anyone. She does not quit when the going gets tough. One of the few who truly understand customer service post pandemic when customer service is mosiah thing of the past in this country in all industries.

Mario ** was friendly, patient, thoughtful, courteous and helpful. He seemed genuinely interested in resolving our personal needs, especially accommodating cancellation flexibility due to my husband’s near century of living amid the need of booking before rooms run out for a graduation.

The best customer service I have ever received. Patient, polite, and accommodating. We had kids in the car that were screaming and she was very patient while I was looking for my credit card. We had to repeat it multiple times because of the kids, but she was kind.

Our reservation help was excellent. We had an issue when we were booking -& the agent was more than helpful! The confirmation email gave such great detail on the area- We are now even more excited for our stay. We can’t wait for our trip….

Very friendly and helpful. Explained and answered all my questions in a friendly matter. Was a stress free reservation making process and I have anxiety talking to people so that was great for me. I know we will enjoy our visit.

When calling to make a reservation for conference, I was unaware that I was working with a 3rd party and not the hotel directly. As a disabled adult, with vision and hearing impairments, my expectations were that my needs would be met with integrity regardless of which entity addressed my needs and this has not been the case. Upon discovering a prepaid charge of close to $4000 being processed on my credit card account a few days later, I immediately reached out to what turned out to be HotelPlanner.com regarding this entire process, especially since the $4000 charge includes a hefty amount of close to $200/night in "taxes & recovery fees" on top of an elevated room rate.

I would like to commend Sheraton Suites Fort Lauderdale West management team for training and hiring Miguel **. He assisted my wife and I with our upcoming reservation. This young man was extremely helpful and knowledgeable. He went above and beyond in making our reservation a priority and a pleasant experience.

Edwin was not only exacting in all aspects of our call, he was also polite and respectful. I imagine his friends are honored to call him friend, and his colleagues enjoy their jobs all the more, thanks to Edwin.

The customer service lady named Nina was very helpful! She worked to find us a room in town, even though her hotel LaQuinta had no rooms available. Thanks to her, we now have a room so we can attend my granddaughter’s college graduation! Excellent service.

She was very efficient and clear. Very helpful. I had only a few moments to hurry up and get the reservation done and she was very helpful in accomplishing the reservation quickly. She was very professional and kind.

Total scam - was never told I was prepaying and when informed of the inflated taxes and fees I asked to cancel - agent refused - turns out cancellation penalty is one night's rate - I will negatively review this hotel at every opportunity.

When reserving my room at the Compass Hotel, Sabastian was professional and pleasant. He took the info needed but made the process quick and easy. I appreciate being able to talk to someone who speaks English and is easy to understand; this was not the case when I called other places. This will be our first stay at The Compass hotel, expecting the room to be clean and perfectly appointed.

My booking was quick and easy. I appreciated the simple and clear questions, the clarifications that were provided to me as needed and the professionalism that was provided as well. The customer service rep was not as friendly, but the process of securing my reservation was painless.

Check in was made simple thanks to Orlando. From check-in to check-out this hotel always impresses me. Thank you for the terrific service and accommodations. Etelvina (manager) has made this hotel my favorite in the entire Antelope Valley.

Solomon ** was dynamic, friendly and addressed all my needs and satisfied all of my requirements. If my son gets enrolled to ClemsonLIFE, we will be seeing a lot of you and your staff. Thank you.

Excellent service. Have stayed here several times. My family enjoys the pool and the glass elevator. Haven't ate at the restaurant, but the bar is nice touch to the hotel. Pool is nice and warm in the winter time.

I like the willingness to find other hotels according to my specific interests. I like how fast there were results. However, I misunderstood some of the information when speaking about cost and rates.

This is a scam, so was directed to this number through a website acting as if they are the hotel. I was charge $100 over the daily rate. When I called the hotel I learned the parking and breakfast claimed to be part of the reservation are not and there is an additional cost. When I called back to cancel I was told it is refundable, this was not shared during the call and I have asked for the call to be reviewed.

It was such a terrific experience booking this room. She provided such enjoyable energy, kindness and enthusiasm getting us started planning our trip 😊. We will definitely be carrying that vibe throughout our trip.

Person I dealt with was polite and pleasant. There was some difficulty with voice connection that required a lot of repetition of information. The price ended up a bit more than what I had expected. The email had a send, even higher, price that has me concerned. It looks like that second charge is being refunded on my credit card.

He was very polite and very efficient in helping me make my reservation. So appreciated that he would repeat things back to me to make sure that we had it correct. He took his time and made me feel unrushed with the choices that he gave me.

Your service rep blatantly lied to us regarding our inquiry for reservation and was posing as if she was the actual hotel we were booking with. Never once did she disclose that she was a third-party booking agent and stepped around questions that would have made that determination clear. She said parking was included when it was not. Increased in our cost of stay by additional $160. We Specifically told that individual parking costs were important to us in our determination for booking and again flat out lied to me. The website used to call for the reservation inquiry, blatantly looking to pose as a legitimate hotel itself, and your practices are shameful and illegal.

Roel was wonderful! I spoke with several people over several days and got no help! I’m very thankful for Roel! He not only helped me, but he was kind, caring and professional! He made my day, my week, my month and my year.

I booked a room for two nights from Montreal. The reservation agent gave the price in US dollars, but never clarified that it was for Quebec, where prices should be in CAD. I immediately canceled the reservation, and the hotel charged me $57.22 in US dollars.

Cleon, if that's the real name, is quite a con artist. He completely misrepresented the hotel booking. Wrong location and payment expectations as far as cancellation. I spent half a day trying to get reimbursed. The company should consider continuing to employ such a person.

Hugo was very helpful when I called to book a room. He asked all the right questions to ensure my stay was good. He also answered all my questions, which made me very comfortable about my first stay at MGM Springfield.

The rep was really good, she made sure my honors were put in, and that I got the room I wanted and my comp number 2 ways, and was friendly and respectful to my questions and I could clearly understand her. I stay at Hilton whenever I travel. Everyone is always respectful and welcoming. I've only had one bad experience.

He was very nice and friendly. He helped me with my reservation and answered all my questions about the room and all about the reservation. Excellent customer service. I will recommend to all my friends and family.

I am quite impressed with the customer service. The seemingly no regard to the extra mile to ensure I land in a safe and peaceful atmosphere. A generally pleasant experience all the way around. There were however a couple discrepancies in the information provided and I had to scramble a bit to make things happen. I was told I could use my card to secure a reservation and then pay cash when I got to the counter. That is false information. Voyager Hotel does not accept cash. I am fortunate that I had enough money in my account to pay for two days and then make the necessary changes to complete the transaction. A tense moment, but all is well.

The AI system (Joleen) did not work. First, it got the name wrong (John T.), not Donna. It confirmed that the hotel was SOUTH of our location, and it was 15 miles NORTH. It never told me that it was non-refundable.

Rep was fine but could not detail what the fees were that were added to my reservation. She couldn’t even tell me how much was taxes and how much was fees. Ridiculous that your reps can’t tell the fee amount and can’t explain what they are for. All those fees are way too much.

I am several days into trying to receive a refund for my hotel stay. I have continued to receive the run around with customer service on the phone. The agents explained that I will be able to receive a FULL REFUND to my credit card as requested by me (not a voucher or credit on an account) once the hotel accepted the cancellation. The hotel DID approve this and still nothing. I received a voucher/credit. We never discussed a voucher. We only discussed a full refund once the hotel approved. The "escalation team" is supposed to be getting back to me AGAIN. I'm not sure the escalation team is a real thing at this point? I will never use this site again - I feel like this site is a scam. Customer service and verbal agreements should mean something - especially with desiring return customers and word of mouth.

THIS company is a FRAUD. I booked a hotel room for 3 nights at gave my debit card to put down a deposit. HotelPlanner immediately drained my checking account of the entire amount - $1500- and when I raised a concern and objection with my bank, HotelPlanner claimed that gave them the right to cancel my room altogether and keep the money! I emailed the company more than a dozen times. Contacted them on Twitter. Called repeatedly. Reported them to the BBB. But they refuse to give me back my funds - and sent me multiple emails lying to me and telling me that the hotel had cancelled my reservation! BEWARE of this company. Call the hotel DIRECTLY. They are SCAM ARTISTS.

Very polite and thorough with the process. Prompt and accurate with accepting payment, all while explaining the process. Patient with me while finding my Hilton Honors number. I would recommend Kimani any time.

Joanna ** spent the time with me that was needed to find me the room I was looking for. She exhibited patience and did a great job. You have yourself a service based, people first employee. I was impressed!

Sandro was easy to understand and follow. I had a few questions that he answered concerning check in and out and parking. 5 star! Price was a little higher than what I saw online but given the online great reviews, I decided to book anyway.

My helper was energetic and gracious - very patient with a friendly manner. Most fun I’ve ever had making a reservation! She made this a welcoming experience and we are even more excited to stay at the Canvas now.

Lisa was very helpful and provided fast, accurate, and patient in providing assistance with booking a stay. She also informed me of the amenities and a thorough review of what we wanted. We look forward to our stay.

The customer service representative was so helpful and fixed all the mistakes that the AI that booked my trip made. Originally I was not at all impressed but this person made everything right. There was a issues with AI making my booking wrong and she quickly canceled and modified it to make it correct.

Making the reservation was easy enough. The very first question I ask before making the reservation was if they rented to locals and I was assured that they did and it wasn't an issue. I then asked if the pool was available and I was told it was. I paid Super 8's higher rate to stay here specifically for the indoor pool. I come to check in the very next day and my first thing the girl at the counter says is that they don't rent to locals even though I had just made sure that it wouldn't be a problem so I explain that to her. She reluctantly checked me in. Later me and my children are so excited to get to enjoy the indoor pool that we had just confirmed was open the day before find out it wasn't open. It was closed. Had been for days because the heater went out but when I asked no one mentioned that to me. I could have saved money and just stayed at a hotel that didn't even have a pool.

Daniel was a lifesaver. We had an unusual situation where we needed to find a room ASAP and he was not only kind, but so empathetic and caring about what we were going through. I don't know what you're paying him, but he deserves a raise just based on his wonderful kindness and professionalism!!

We specifically asked for 2 beds. Checked in and walked into a room with only 1 bed. This really caused me an extreme hassle. I've had to call the hotel several times and I've had to call my credit card company several times. You have caused me a severe headache and you have pissed me off and wasted my time. I should send you a bill for my time. Or if I could just whoop someone's ** that would suffice.

Jazm was very helpful- I had never paid for a hotel in this manner, so I was struggling, but she helped thru it. Jazm walked me through the process, confirming my entries, or not, and helping by understanding my lack of experience in the digital process for reading the amenities and making the payment and noting my request to include the name of my friend who would probably arrive before I do.

Room reservation itself was no problem. Once completed and the call ended, and I printed off my email reservation, I saw that I was charged in US $$, I booked a Canadian hotel, I have a Canadian address (which I supplied in full to the reservations person) and I paid with a Canadian credit card. At no time was I told that the charges would be in US funds as I should have been told. I would have then not bothered with this reservation. I immediately called back and cancelled my reservation. It has been escalated for a full refund.

Absolutely, outstanding with the professionalism and dedication to find me a room, thank you so much Bhumika!!! If it was not for him I would have had to drive back home tonight after the BBQ cook off.

Very frustrating experience reserving our room. It took about 1/2 hour on the phone. My email was incorrect when read back to me. When I corrected it, it kept on being read back incorrectly. I felt it was on a recorder. When she pressed on, it was as if she was over-riding my voice so that we could wrap it up. When she was actually talking to me, she was polite and acknowledged my frustration with the email issues. But honestly the longest part of the whole process was getting my email correct. I would hesitate to call Comfort Inn reservation line again to book a room. I couldn't find a phone # for the hotel online. So if there is no other choice, I would look for a different hotel chain.

While I found your AI agent conversational (with a Southern accent no less) I was dissatisfied with the overall experience. It took three times as long as it would have with a human agent. While it was a conversational voice when it went to confirm my information the voice was so stilted I could barely understand it. Because of this my email was recorded wrong and I never got the email confirmation which caused me to call the hotel and they had no record of the reservation which made me concerned. Ultimately when we showed up it was there but I didn’t need that stress and it wasted more of my time. I asked them to be sure and include my Hilton Honors number. It said it got it but it was not included. Once at the hotel I had to correct all the errors in the reservation. Overall a very poor experience.

I was very pleased in speaking with Hector when making hotel reservations. This was the first time I spoke with someone who was both professional, yet personable. He seemed able to truly listen, recognizing a need to respect my time. There was no pedantic babble. This interaction was amazing! Thank you Hector!

My experience was with Shaniel. Was very pleasant. She is very knowledgeable, patient, and extremely professional. I would highly recommend her to anyone. She really went out of her way to make sure that my experience was enjoyable!

Excellent Sandra went above and beyond. She found me a hotel near where my friend's hospice facility, she was excellent. I would highly recommend your company to my friends. She also got me a less expensive priced hotel when I asked, and she was very flexible, no job too small or big,

Very friendly and helpful. I was going to be checking in later than facility allowed and they made sure to contact the facility to make a note so that my room was not cancelled. Helped by taking the extra steps for me.

Very Dissatisfied, when dealing with HotelPlanner you're on your own, never able to speak to anyone except a voicemail and emails days later, no way to do business.

Agent Janell said that we would be in a 1st floor room required because of mobility issues. After calling the hotel directly we found out that it was made for a second floor room and no 1st floor rooms would be available. She also didn’t adequately explain “insurance”. In future I will ask the agent who they represent and not deal with “HotelPlanner.com” or “HotelReservations”.

John ** was my booking agent for the Williamsburg Lodge. He did a fine job answering my questions, but he booked me for the wrong date. I checked my email and he has me checking in on March 18, 2026, and I requested a two rooms for March 19-20. This is very disconcerting, considering the amount of money I’m spending on these two rooms.

Adrien was awesome to work with! Great sense of humor as well as very professional. I needed a room for an event near Cromwell CT and Springhill Suites came recommended by a coworker. Adrien quickly came up with a room that fit my needs and I was able to enter my CC number by cell directly while on the phone with him rather than giving info over the phone. Love this feature!

Kind and helpful. Good customer service skills. The room is comfortable. I expect a good night's rest. I will refer others to stay here. Room is clean and has everything we need. That’s all I have to say at this time.

I don’t remember the reservation lady’s name, but she was amazing. She was very knowledgeable, courteous and very professional. If I could give her a silver medal, I would. Really nice lady. She should be rewarded for her professionalism and dedication to her profession.

Kevin was very helpful in a difficult situation and was able to help secure a different hotel when the original booking was not available. He was polite and very understanding. He had to work through multiple properties due to a busy booking time but was able to find a reservation that worked for me.

I’m surprised she sent out an evaluation text. I do not appreciate that you sent this out before my confirmation. And I do not believe she is the best at her job. Also, would appreciate being able to speak with someone at the specific hotel. Advice, do not repeat the person's name every 5 words, it’s more irritating than you know.

Very professional, great to work with, and easy to understand! Jesus helped me find the best deals! Jesus did an amazing job explaining the whole process for booking and it truly made a great experience! Everything went very smooth!

I am submitting this complaint to formally report misrepresentation during the booking process, resulting in unexpected charges and financial harm. I was told over the phone that I was receiving the best available rate for a room and that there would be no issues at check-in, and that all I would need was my ID. I was charged $90 for a room that is only $65 total when booked directly through the hotel. The individual I spoke with, Orlando, explicitly represented himself as working for Days Inn. I asked directly whether he was affiliated with the hotel, and he stated that he was with the hotel’s reservations department. At check-in, I was informed that the reservation was not made through Days Inn, but through a third-party company. At no point during the call was Hotel Planner or any third-party booking service disclosed.

IT'S A SCAM. I booked a room through this website for two nights. I got to my hotel on the check in date, and the clerk had no knowledge of my stay. I was on hold with support for almost an hour with no answer. Luckily the hotel had a room available, so I paid for a room out of pocket, after I had already paid through the booking site!! Now here we are a month later, they refuse to reimburse me for the room they didn’t book for me, and I’m just out of luck I guess! Don’t let it happen to you, call the hotel directly!!

The interaction was pleasant and efficient. I asked why when I tried to access the Clarion I kept receiving the Holiday Inn and did not get a clear answer. My other questions were answered promptly. I feel this covers my experience. I don’t know what else to say.

She did a great job. She was patient. She helped me find another time to reschedule my beach trip. We had an unfortunate change in our schedule. We got it all taken care of. Good job! We will be happy to use the service again in the future.

Great customer service and support. Very polite and friendly. I greatly appreciate the kind words shared. I welcome representatives such as yourself anytime I call to make reservations. I will recommend the Hampton to my friends, and family.

Jose was amazing! My son's flight coming home was delayed 3 times. Every place he called was booked. Jose had 1 room left. He stayed on the phone with me till I could get ahold of my son so that we didn't lose the room. Now that's customer service.

Quick, easy, accommodating, friendly. Very easy to talk to. Was eager to find what we asked for. Went above and beyond what most do. Our first choice was too high & she offered to check more places to fit our budget.

This is a very deceitful company. They made me believe that they were actually embassy suites. Hotel, they were not, they ended up charging me $207, and some change, which was actually more than what the actual price was at embassy suites. I know that because I confirmed the price at embassy suites. For that day. They charged me $207 and some change, and the actual price with taxes and fees at Embassy Suites was $166.00 with tax included. They are very deceitful. If you are supposed to be a discount hotel rate service provider, you cannot charge more than what the actual hotel charges.