HotelPlanner.com Reviews

I had the pleasure of speaking to Ms. Christine Joy. After I explained my situation, she was extremely empathetic and went above and beyond to help me. She was very kind and patient as she researched a location that would best suit my needs. Truly grateful for her assistance! Excellent customer service!

Happy Holidays. We were looking forward to spending Christmas Day with family and unfortunately had the passing of a loved one. We needed to extend our stay and Tnesha was great. Thank you for assisting and working hard to accommodate us. This location is our number one stop when visiting and we plan to visit again.

Juan ** was very helpful and showed great expertise in booking my room reservation for my daughter and her cat for one night in Wendover. I am glad that I called to book the room rather than booking online. Thank you Juan ** for your help.

Paulina was so kind and helpful. I was able to tell her my budget, which isn't a lot around Christmas, and she helped me find a room for my stay in St. George, Utah. I'm a single working mom and this time of year is always so hard for me. Especially since I'm by myself for part of Christmas week. Paulina really took a lot of stress off my shoulders. Thank you so much!

The person that helped me was very cordial and knowledgeable of what and where I needed to stay! She did a great ion! Probably deserves a raise! I have stayed at the Holiday Express Downtown numerous times and that was the property that I wanted to stay at in Nashville.

The receptionist made my booking pleasurable by being patient and explaining everything to me! I’m glad to be a Hilton Honors customer and I always try to look for Hilton hotels whenever I travel and will recommend this to all of my friends! Thank you, Evet for your service.

Samuel was so very helpful with the reservation. When I told him that we were evacuated from our apartment due to a fire and he seemed concerned that we were ok. We had a cat and were concerned about the cat and he assured us that the motel did indeed accept cats. The room itself was clean and comfortable.

Alex was amazing, made the process very easy, explained everything and answered all of my questions. It was great. Can you please give him a gift card or please give him a raise! Thank You. I really appreciate it and everyone went through smoothly without a hitch!

Very unhappy with my experience using HotelBooking.com and I will not be using this service again. When an issue occurred with my reservation, I could not reach a real human by phone for assistance, which was extremely frustrating. The site claimed there were no available rooms, yet when I called the hotel directly, they confirmed multiple rooms were available, forcing me to book two entire rooms unnecessarily. They also failed to notify the hotel that I was traveling with dogs, despite assuring me this would be noted. The cancellation process was time-consuming and difficult. Overall, this service was unreliable and made an already stressful travel situation even worse.

He did not help me at all! I told him I had a cat and he still booked me at a hotel that doesn't take cats. The Woodspring Suites Richmond heights takes only dogs. No cats and now we are fighting to get our money back! Unacceptable! Know the policies if you are booking people who are traveling thousands of miles!

Patrick knows his stuff! He does great and love his confidence. I’m impressed by how fast he can talk as well but maybe slow it down just a bit. So of us have not heard the info you're giving. Loving that airport parking is free for us when we stay there. Glad to hear that.

Horrible experience. I have never been deceived so much with unkept promises from this company. I called to change the room to two beds 5 min after I reserved and was promised a change. Since I never got any confirmation I called back a week later and nothing was done. I booked for the two beds more expensive rate because they promised again not to charge me a penalty for the other room. They charged me the penalty because they are now telling me is upon their review. The lady who promised the full amount reimbursed said everything was recorded and gave me her word. But now they keep saying wait 10 more days to decide. They said the same thing before about changing the room. I do not even trust this company is legitimate. I hope I really got a reservation.

John, was very nice and understood I was hard of hearing and spoke slowly and loudly, he's very pleasant to work with. I did ask a question and he answered it very professionally and I was very satisfied. He was the best have had in a long time to take care of everything.

Julie, If I had to rate the service I received in booking a last-minute hotel, it would be a 10! You were knowledgeable, patient, professional, and courteous—qualities that were truly appreciated. When I inquired about military, senior, and AARP discounts, you clearly explained that all applicable discounts and fees had already been applied and provided the final cost with confidence and clarity. Thank you so much for the excellent service you provided. God bless you and your family this holiday season, and may you have a prosperous New Year!

Yunus ** was respectful and helpful. I’ve called multiple times over the past few weeks, and he was the only agent who actually was able to provide a resolution. Excellent customer service, very patient and provided an answer each time I had a question.

I was pleased that I could easily reserve a room from Dec. 24-27 at the Americinn in Rochester MN. It was an easy process, however, sometimes I had a difficult time understanding Carol **. I don't know if that is partly due to my and/or hearing problem (I don't think I have a problem, but perhaps I do!). And there were a couple of times when she repeated back to me incorrect numbers but that is likely due to how I said them. I think I said the wrong number, then corrected myself. But in the end, she received all my information and I received a confirmation text. I received a text saying the email with my confirmation bounced back. I tried to correct, but the email was already correct to I don't understand why the email didn't go through.

Diane was very helpful and did a great job. She got me a good price and booked my room quickly. She was very nice to me on the phone and wished me an early Merry Christmas. She should receive a Christmas bonus and promotion. Excellent experience. 10/10 would recommend.

Tina is polite, professional in CSR reservations. She found me a handicapped room with the IGH membership. I was able to communicate well. I am glad it was someone in the US that speaks our language in English. Breakfast to be included and no parking fees.

Very helpful and professional customer service. Much appreciated. Disabled family member traveling and have less worry as a result that he will be warm and safe if plane canceled. Very thorough assistance from desk clerk. Thanks so much for your help and support.

I had a little bit of difficulty with your accent. Not always sure what you were saying. The confirmation said the queen room was for 1 adult, but I asked for 2, so I had to call to make sure. Other than that, all was satisfactory. She did an excellent job.

The gentleman who helped me today, Luis, was incredibly helpful! The process to add a date to a hotel stay wasn’t as simple as I’d hoped it would be but Luis got me through it with no issue and with kindness. I certainly appreciate being able to speak with someone like him who was bright and full of holiday cheer.

My husband booked a hotel in Florida and we have been waiting just to change a date. No one at the company can help and told us they will let us know day of. I would never use this company ever. Buyer beware, make your booking with a hotel directly. This company is horrible.

Eboni was a true professional in every sense of the word. She was very knowledgeable, engaging, personal and made me feel as if I were her only customer. If all agents in hotels were like Eboni, I would look forward to speaking with them. Unfortunately they are not and on many occasions I find them to be curt, short, condescending and very impatient. Thank God for Eboni.

Julie was extremely helpful and provided excellent customer service. She made sure I received the best rate in the vicinity I was looking for. I am hoping the room exceeds the customer service and that would definitely be hard to do. Thank you, Julie.

Katrina helped me with my booking. She was very pleasant and helped me through the whole process and provided excellent service. Please provide my great appreciation for outstanding customer service! The representative I spoke with before her was not friendly and disconnected the call before I was finished with reviewing the information I had with the information he gave me. That resulted with a second call when Katrina patiently provided answers to my concerns then provided the option best for my booking needs.

Eloy was terrific, booked my reservation perfectly. Called about 1 1/2 hours out from the hotel and got exactly what I booked with Eloy. He was helpful over the phone. He took care of secure payment right over the phone. Very personable and professional.

Javier was very helpful in finding other accommodations for my friend and I. He was kind, very professional, and super helpful. He was able to get in the area, for the busy dates and a nice place for two widow ladies. I was very pleased with the area, the price and his helpful, sweet nature.

Maria was very nice, patient and understanding. She was very great. I would definitely recommend. She helped me find a room that was suitable for me and my family. Very helpful. She understood what I needed and what I was looking for. Just be awesome.

Friendly and efficient. Answered questions with confidence. Looking forward to my stay. We discussed online prices versus what he was saying on the phone. Let me know about parking prices, etc. He quickly emailed me a confirmation and double checked my information.

Quick professional service. He was friendly and efficient. He answered all of my questions and made sure I didn't need any more assistance before he was done assisting me with my stay. I appreciate the prompt assistance with very little wait time on hold.

The service was efficient, polite, knowledgeable, and respectful. Stephanie answered all my questions concerning costs, parking, length of stay, check in/out times. Thank you Stephanie. This is too much to write to satisfy some text for you to think I have time to write. Shorten it please.

Appreciated the time and patience Allan had with my upcoming reservation. It was confusing that the website offered differences to what he had available but we worked out a plan. Would highly recommend that a review of the website benefits and packages be reviewed for accuracy (military discount and pre-pay specifically). Thank you.

Edgar provided prompt and excellent service. He gave us a military discount for our stay! He also answered my question about an extended check-out time due to our medical appointment at the Atlanta VA Medical Center. We were pleased with Edgar’s assistance.

Ricardo spoke quickly on the phone, told me there were only 2 rooms and I asked him to hold the rooms for me. He told me I could cancel without fee if canceled by 1/26/2026. Then when I canceled 2 hours after booked, they tried to charge me a (1) night stay. Horrible customer service!

It was very easy to work with Jonathan. He was clear, explained things well, and made sure he understood what I asked and told him. That clarity made for a stress-free experience with no surprises. He was professional and friendly. I hope I get him again. It was a great experience.

Miguel was extremely helpful and pleasant to work with. I could not be happy with my experience. He was knowledgeable, explained my options on rooms and their prices, he's spoke clearly and took the time with me to ensure I was completely taken care of.

I was literally lied to by this woman Jerry. I asked if she was a third-party. She said no. I asked if I could cancel the reservation. She told me 24 hours before we arrived up till then I told her I wanted breakfast included. She said yes. I got the confirmation email. There was no breakfast mentioned. It said nonrefundable. I said to her I don’t feel comfortable this I wanna cancel and the phone hung up. I have never been through something like this. My husband was very upset and he has five stents in his heart and I don’t need him having a heart attack over some business that felt like we were being scammed and lied to- very, very upsetting.

I was unable to book a room online before having my questions answered. I called and got a live person right away. Kraig took my reservation by phone and had sent me confirmation in just a few minutes. He was very pleasant and professional and answered all of my questions. My experience overall was a great one.

Orlando was great getting my reservation made promptly when I could not get the web site to work. He was very pleasant, knowledgeable, and fast. He remembered I had stayed there 3 times previously which made me feel good and made sure all information was correct. Thanks for the great service!

April was friendly, super professional and super helpful! April was super knowledgeable and accommodating and helpful when I was making reservations at the Inn at Rancho Santa and I am super grateful for her care and kindness and professional help. I would definitely give her a raise!

Thorough and professional. The young lady was polite and explained the items clearly. She assisted us in getting a king size bed and offered price variations. The details of pricing was discussed. She explained how pricing was paid if we brought our dog.

Carolina was very helpful and took care of exactly what I needed. I thought she did a great job. She took care of my specific request, which was why I called rather than booking online. Look forward to my trip visiting the Embassy Suites in Orlando, Florida.

Hugo was wonderful! I was worried about reserving a room for my son over Christmas, but Hugo assured me that everything was gonna be okay. The customer service is so comforting. This is where I always stay when I’m in town, and I wanted him to stay here also. Thank you so much.

Miss Michelle is a joy to speak with! She went over the details with me, made certain l was clear about my reservation! Miss Michelle was so friendly and engaging. All the while being very professional. I was completely at ease speaking with Miss Michelle!

Andrea helped me with my reservation over the phone while I was driving to my destination. She was very patient with me because I couldn't hear her because my son with special needs had his tablet really loud. She had to ask me the question more than once and never got mad. She was really nice and understanding.

Experience with a person for my booking needs is a really nice experience! Being available on the weekend was tops! Awesome experience. 👏 I always look forward to my next stay at the Crescent. I never have stayed at Christmas. 🎄 I feel this is going to be magical.

Carlos ** made my hotel booking experience very easy and enjoyable. He searched diligently for the perfect mobility accessible deluxe room. His knowledge, personality, and humor made all the difference. Thank you Carlos! I hope our stay at The La Quinta is just as enjoyable.

Alberto was very kind, patient and informative with my unusual request! Have not experienced good old fashioned customer service like that in a long time! I'm glad we are staying there for my birthday weekend! We are all very much looking forward to it now!

I called to make reservations for an upcoming funeral while there was not a room at the first hotel. I called for this gentleman took time to find me one near the funeral home. I especially appreciated this since I’m not from the area. He was extremely kind and helpful.

Daquila was very helpful with getting myself and my family re-booked in a hotel room that we checked out of 2 hours before. She went above and beyond to get us accommodated due to having vehicle issues while passing through Kalispell MT, her dedication to providing exceptional customer service is impeccable.

I received excellent service. Hotel reservations for another hotel got canceled in the middle of the night while we were traveling. I was able to secure a reservation for exactly what we wanted, quickly and easily. It was a wonderful stay in a nice hotel with all the amenities we hoped for.

Spectacular and helpful and very clear! I had questions and his answers were clear and quick… Fantastic experience. I asked for a few different options and he gave me honest answers and letting me know what would work and what would not… Nice experience with a very pleasant young man early in the day. He was clear and concise when responding to my questions and re-reading information back to me so I could be sure we have the right information. Nicely done!

Excellent helpful and courteous service. James was great to talk to. We are still making arrangements. James went through all the options to help us have the best experience. This service is very helpful for customers and the hotels in the area. Thanks.

We are travelling across country with a new rescue dog. Michelle was incredibly helpful in getting us a room along the way that was pet friendly. We were crossing Amarillo TX and being from the East Coast know nothing about the area. Michelle was so polite and kind, we are most grateful for all of her help.

The reservationist did a wonder job. Polite and knowledgeable. A very enjoyable experience. Can’t say enough good things about the help I received. You can not go wrong with a company that employs the quality personnel that was presented. Enough said.

Ellen did a great job helping book our reservations. She was very polite and made sure to answer all my questions! She made sure and confirmed the location, the rooms and the cost as well as the specific dates! She was efficient and very kind. I really appreciated the great service and kindness from Ellen!

In the past I've used booking sites with mixed results. This time I tried this site and I found that I should have been using it all along. Tammy's assistance was very helpful in that we did exactly what I was looking to do in one phone call so thank you Tammy.

She was extremely helpful and made the reservation process a breeze! I was happily surprised with how easy this was to use a credit card for a reservation with me typing it in over the phone. She made sure I had received the confirmation number as well before we ended the call.

Andrea Montserrat is awesome at her job. Very helpful and friendly. I had a problem and she was very efficient. She jumped into action and helped me out. Excellent manners, Very respectful. I will recommend her getting a raise because yes she was that good.

Received great service when booking my stay with Sharon. Appreciate the opportunity to speak with a friendly and very helpful individual. I was able to find a suite with a balcony that would meet my needs. I also appreciate how Art House handled a past booking during the pandemic. Looking for to our return.

Barbara was very friendly and helpful. Answered all my questions. Asked if I was a Mayo patient and explained the hotel was connected to the clinic. Answered my questions about handicapped accessible rooms and differences in each room. Very thorough and professional.

Karen did a great job helping me. Admittedly, I was a little upset because my reservation was incorrect. And she helped me fix it. She was able to cancel my incorrect reservation and reschedule me for the correct reservation dates. This was important to me because I’m attending a wedding of my niece. And I did not realize the problem until the day of my stay. Karen is very knowledgeable and patient.

Great and efficient customer service. Friendly and verified accurate understanding of request. I would use this site again. Confirmed request completed while still online with representative Ann Marie. The call was not drawn out, with no hold times

I enjoyed my stay at the Red Roof hotel. While I was there my son was with me the entire time and he said that he likes the hotel, the area clothing stores and the choices of restaurants. Before we stayed at the Red Roof hotel I did my research and there were some good reviews and there were some negative reviews. I have to say that I have stayed at the Residence Inn, the Millennium hotel and Extended Stay America and none of them clean up or give you towels, trash bags, tissue like the Red Roof hotel employees who maintain hygiene and cleanliness. They will knock on your hotel room to ask if you need anything. No other hotel has done this.

Josie was very helpful in making a last minute reservation for my friend who was attending a funeral. He even went above and beyond in my view. He looked up the distance from the hotel to the funeral home just to give me an idea in regards to timing.

Mercy **, the third-party booking agent, falsely confirmed a reservation for a two-queen room. I was charged an upgraded rate for this room type, but it was not provided upon arrival. This misleading information and failure to deliver the paid-for service is unacceptable.

Luis was so patient and friendly answering all my questions and reading the cancellation policy. He even reassured me that my son would get to watch all of the New Year's Eve football. We are hoping for a beautiful day with magnificent view of the mountain. We are looking forward to the pool, great food and being able to celebrate the New Year together and with our dogs. Luis was very helpful and patient.

He was very knowledgeable, cordial, and helpful in booking my reservation. It was much easier than I could do online. I would recommend the highest rating for this employee. If I owned your hotel, this employee would be a great asset to have. I can’t say enough good things about him.

Very easy to work with. Talked me through the registration. Also discussed the check in time and checkout time and the hotel amenities. Also went over the differences in each room and differences in the cost. Luis made the registration a very easy and knowledgeable experience!

Tammy, Thank you so much for your patience and sense of humor! Very professional and personable. It’s especially nice to be recognized and to be made to feel welcomed. I always look forward to returning to the Stratford Inn. See you all this evening!

This experience was completely misleading and very disappointing. I called the phone number that I thought belonged to the Courtyard by Marriott in Bangor, ME, it even had the correct area code. The call was answered by what I thought was the Marriott reservations line. The person I spoke to was very professional, but mislead me into my continued belief I was speaking with Marriott. I told him my spouse was having surgery at Eastern Maine and he said he could give me the medical discount. He even said he could look up my Marriott rewards number and said he had it. He did not tell me the reservation was not cancellable.

Zitlaly was very helpful. She went above and beyond to find a room for my family. I’ve never experienced anyone so helpful and she was also very kind. She is a keeper. I would recommend her hands down. Good Wednesday Morning!

Tricky tricky tricky. Pretended to be with the actual hotel. No mention of being with outside booking service. Even confirmed a few times they were actually at the property, and confirmed we got the corporate rate of Jacko Logistics. We had no idea the entire conversation was a lie. We did not get the corporate rate. And because we unknowingly went through a booking service, there was nothing we could do to get the reservation or rate we wanted. Terrible, dishonest thing to do to your customers. Liars.

Alexander provided excellent customer service. He helped me with all my hotel needs via telephone for my family. I have stayed at the Super 8 Hotel and it is a very relaxing stay. I look forward to booking another room the next time I am in California visiting.

I was impressed by how smoothly and quickly my reservation went. Emelito was polite and informative. I reserved the room over the phone. I was fortunate to get the last room with a king sized bed in it. I live clear across the USA from Pasadena California, but it felt like they were next-door neighbor.

Hotel representative was attentive to my request, and did a very thorough job upon handling my reservation. She answered all of my questions and found the room of my choice. I highly recommend this hotel to family and friends. The room price was reasonable for this area.

When looking to make a reservation at the Hilton Austin Airport, a Google search presented the Hilton link to appear as a direct link to the hotel. When I booked the hotel I was under the impression I was booking directly when in fact the hotel planner link looked deceptively like the hotel's reservation link. I had chosen the wrong property and immediately cancelled the room. Due to Hotel Planner's insanely restrictive policies, even when I had to pay for "insurance" I am now stuck paying for the room - even when I cancelled in less than an hour of booking it. Be warned!!!

Carol was extremely courteous, very easy to book a reservation with, and gave me a good room rate. I needed a room with some special accommodations for my stay in Albuquerque, and she made sure to make notes to the front desk on my behalf on my arrival so I could get my requests filled. She gets five stars for excellent customer service and being super polite and thorough!

Edwin was kind, efficient, and so very helpful. My husband and I are coming into town for a funeral and this was handled in about 3 minutes. Such a relief that this is taken care of. Edwin helped me with the room selection, and answered all of my questions.

Carlos was fantastic - very professional, friendly and very competent. Carlos found that I stay often at his Holiday Inn Express and made sure I received the loyalty rate. He also assured me that it wouldn't be a problem seeing that my flight gets in close to midnight. Carlos was very reassuring. Thank you.

Great experience, I have always enjoyed staying at the Hampton Inn in Saint Charles. The rooms are always clean and they also have an excellent breakfast. The staff has been friendly and helpful as well. I will continue staying here when I am in town for business.

Unexpectedly I need to come to New York, right before Christmas. Angel was able to get me a room at last minute! I didn’t think I would get any reservations at this late date and so close to Christmas and the holidays. He was polite and efficient. Thanks.

I have the pleasure to talk to Jorge, he help me with my reservation, his assistance was excellent, he is a great Human Being and a professional person with 100 % service, he was able to help me to do my reservation. I think you should have more people in customer service like him.

Paige was very helpful when trying to book room! She was very patient when the computer was being very slow. She was informative during the entire process! She was very professional & pleasant! She provided a Wonderful customer service experience!!

Gentleman I talked to was kind and accommodating. He answered all my questions and gave additional information. He explained rates and availability. He went back over all information to make sure it was correct, gave me my confirmation #, advised he would also text it and e-mail it, and advised us to enjoy our stay.

Michelle was very polite, courteous and professional, most of all very helpful. I would be using this hotel again as we visit quite often through the area. Based on how pleasant the experience was and making a reservation and securing it I could not be more pleased.

Hurias was extremely helpful and professional. He answered all my questions quickly and efficiently. He was very knowledgeable about the pet policy and refund policy. He was informed and aware and he offered all possible options so I could make an informed choice. Very pleasant manner.

Vivian was very helpful with check in. Made it a very smooth process. If need to book again will do over the phone was much easier than online. Was happy with overall experience after meeting with her on the phone. Hopefully this will make check in for my husband easier.

Ion assisted me with my hotel reservations today. Ion was professional in his presentation of room options available to me. He gets my highest recommendation as well as my appreciation. Give him raise, or least a generous Christmas bonus, he deserves it.

Valentino was very efficient. We had no problems making our reservation with him. Looking forward to our stay at your hotel again. We stayed there a couple of years ago and everything and everyone were very helpful if we had questions. You did a great job Valentino. Thank you.

Awesome job! He was so kind and polite. He worked with finding a room for just for my daughter and I for her first concert in Oklahoma City. He was helpful and just professional altogether. I could not ask for a better place experience over the phone.

Jorge was extremely helpful in getting a last minute reservation for us. A 1 day business trip turned into an overnight stay due to Mother Nature! With sleet and snow in the forecast, he was able to find suitable accommodation within 2 miles of our destination. His professionalism and customer service was excellent.

She was very nice even though it was so late and I had a few questions. She didn't make me or it feel like a burden. She wasn't mean about it. She was quick to answer them and kindly got all my information. The call was short and sweet. Had a room in no time. Thank you for good customer service. It's hard to come by anymore.

It was a great experience booking my stay with Stacy. She was so accommodating and experience in her job. She found me 4 rooms work ocean views to accommodate all my guest. Thank you for your service and time. We are all looking forward to staying at the Ocean View Resort.

I was glad to hear he had a happy and honest character, he done perfect for me, even went out of his way to send me a pin so I can find the motel. And he sent me a pin to find my worksite in neighboring Stratford, yes I was completely satisfied and will use again.

My husband and I got stuck in Charlotte overnight due to a flight cancelation. Olivia was absolutely proficient in hearing my concerns and assisted superbly in getting a room booked immediately. Thank you for great, professional, kind service - a rare thing these days.

Olivia was very nice and polite she was kind to answer my questions. Very professional. She explained how and what was going to happen and to view the information. It was a pleasure doing business with this hotel chain. I look forward to my visit to Phoenix, AZ.

He was very pleasant and helpful. Made the process hassle-free. Answered all my questions quickly and was patient with me. Gave me all the information I needed to locate the hotel while we were on the road in a strange area. He also had a good sense of humor!

Service was amazing in a world of leave a message, we will call you back, contact our website. It's refreshing to do business with PEOPLE since this is still the hospitality business... I manage a department in a top 100 club in the USA and this is what separates us from customer connection. Thank you kindly.

We've been staying at this hotel for over three weeks, and I tried to extend the stay two nights and got a real big hassle from the customer service from both Miguel and Jeffrey. Really unnecessary. They treated us like we were using someone else's credit card when our cart has been on file the entire time. When you gather the confirmation number, it wasn't even accurate.

Extremely friendly, helpful, and expedite. Customer service was 1st class. If I was a business owner I would feel lucky to have an employee of her caliber. I can only hope to have more transactions made this easy and pleasant. Thank you kindly. Sincerely. Arc

Kimone wasn't very pleasant. After I gave her my credit card number I asked if I could reschedule if needed. She said no rescheduling, so I said cancel everything. We said goodbye and I checked my credit card and I was charged for the room anyway. I want a refund or I will file fraud. I tried calling back but was left on hold for over 10 minutes. I had to go to work so I hung up and will call back tomorrow. Very poor service. Very dissatisfied.

We called to set up 3 rooms for later this month. Jenela Y did a great job. She was friendly, courteous and was able to sort out my needs for different rooms on different days. She made the whole transaction pleasant and easy. I hope I get her next time I call to make reservations. Thanks.

I really had a very pleasant stay at your hotel in Charlottesville Virginia. I received the most excellent customer service from your staff. They were helpful, kind, courteous, and considerate. Especially the young Lady at the front desk. My stay was on December 3rd and I will always think to recommend your hotel to friends.

I was impressed with her professionalism and accuracy in helping me to use my hotel voucher for a reservation. I had a trip with my granddaughter canceled by Road Scholar in early July to August 2025. I have used these benefits throughout my business travel during my career and now in retirement. I will continue to stay at IHG resorts.

It was late at night when I tried to make a reservation at Washington School Hotel. He convinced me this property was equal. 11 hours after I realized that this property was not to my standards. I'm asking for a full refund. This is so disappointing knowing that I've dealt by accident with a company that's less than honest.

Asked Victor if there is free cancellation, he said yes. Asked if the amount is in Canadian funds as I'm from Alberta, Canada and Revelstoke is in Canada and he said yes, yet I was charged in US funds, making the charge almost $200 more than booking with Expedia.

Jeff was easy to understand and pleasant to work with. He repeated my request and emailed the information. We have stayed at this resort for a wedding in August and found all of the staff exceptional in their service. That is why we decided to return.

Fertita helped us out quickly and was very calm and professional during our interaction!! We were tired on the road and most places we wanted to stay were booked. This place was not up to our normal standards, but we were just looking to rest ourselves quickly!!

Excellent - answered all my questions I asked, had a lot of patience and very professional. So nice to order my room with a live agent. Very helpful. It was important that he answered my question to find a room for my needs, as I need a room that is handicap accessible and he did do that.

Excellent help. Friendly, quick to help. Even when I told him no, that I could go down to the desk to pay, he insisted on making the process quick for me. He should be in management. Employees such as this are often overlooked, and it is a shame. Let's make the ones who deserve it advance. I've never had such an experience booking a room, because the woman who checked me in in person was horrible and has an attitude constantly

Robert was friendly, patient and highly professional. Answered all my questions. Professionally told us the perks of TRU Hilton and gave me the best price possible.. I will definitely recommend my friends in the future Tru Hilton. Robert was extremely knowledgeable and gave us the best price absolutely possible for our room. I feel in good hands for TRU Hilton due to his great customer service. There Holloways!

I believe you quoted me 280 on the phone and I notice my credit card was booked for 380. That’s a big difference and it was obvious that I was talking to a bot not a real person. There was a delay in the communication which made the conversation not flow.

Daniel was very nice as a person but he was basically a liar. I asked him if he was directly with Marriott and he misled me to believe he was without saying yes or no. Not happy about that. Luckily I called the hotel directly and the reservation was there. In addition he said I booked a king with a pull out (as requested) couch but he booked me with 2 queens. I will never go through Expedia or one of these websites again. Too bad he wasn’t a man behind his words.

I was traveling back from the death of a loved one and was too tired to continue. I tried to book online, but was unable to do so. I called the number with the area code 507 trying to call the hotel directly. I was quoted a much higher number ($138/$110 with my discount) than was on the website ($79). I specifically asked if I was talking to Econolodge. I was told (by Raemarc?) that “yes I was talking to Econolodge corporate”. This was not true. I find out later that I was actually talking to hotelplanner. I asked why the rate was not the $79 that I was seeing online.

I do not recommend this booking service. They are very difficult to work with and the booking tool is confusing. We booked a room at a Marriott property and had to cancel it on the same day we made the booking. HotelPlanner.com would not refund any of the money costing me over $1,100.00. I contacted Marriott and they said the funds should have refunded but Hotel Planner.com refused to refund anything. I will never recommend a booking service that cannot work with its customers.

April was very patient with me about my address issues. She was very kind to me, even when I was annoyed with the way things went. I had to call my parents to ask them their address because the super didn’t let me put my own zip code in. She was very professional.

An emergency created the need for the cancellation and we are quite pleased to receive the voucher and be able to use it right away. The agent understood the situation and resolved it expediently and professionally. My husband and I really appreciate it.

The hotel clerk was very nice and detailed. Answered all my questions and concerns. I explained I was checking in late and leaving early. I was able to get accommodated to my liking. Booking virtually was very easy and quick. I was very satisfied with the outstanding customer service.

On 11/28/26, I thought I was booking a room through Marriott Hotels. However, after going on what looked exactly like the hotel website I was totally lied to by “Lydia.” She represented herself as the hotel I wanted to book, but she was actually a third-party agent. Lydia told me I could cancel the day of arrival, but when I tried to cancel the room (after I found out I had NOT booked through Marriott) I was told I had to have cancelled on 11/27/25-the day before I made the reservation.

Jose ** did a terrific job of helping us with our reservation! STATUS: CONFIRMED Jose was very informative, very patient, and kind!! He allowed us to ask all the questions we needed to ask as well as answered all of our questions with kindness and respect.

Julio ** is a wonderful employee and an even more wonderful human being. I had a dear friend stuck at the Phoenix Airport with only his ID, the rest of his wallet was stolen. Julio ensured that my friend could check in with me paying by credit card upfront. The other hotels I tried refused to do this. Thank you for being so kind and helpful.

Vladimir was very helpful and efficient in assisting me with booking 3 rooms for our family with the desired room amenities. We are looking forward to our stay! This hotel was recommended to us. We selected for its location, pricing, and historic charm.

Joyce was very helpful and courteous. She did a good job. She helped me find a room within my price range and just what I asked for. We are in Billings for medical reasons so we appreciate being able to be so close to the hospital. We have stayed with you before.

I would like to commend Jose for a great job that he did for me getting a room January the second to January the third. He was very patient with me as I couldn't read my credit card properly. And he didn't make me feel stupid by misrepresenting the month and date. And I thank him for that. It was a pleasure to book with him and I would be happy to have him serve me again.

Luis was very good and fluent at getting a room booked and helped with the info I may need to present. His kind and patient demeanor helped speed up the process while lining me out for my stay. He had kind words and wished me well in my stay and work. I am sure he will have good karma.

Excellent service. Very professional & caring. Thank you for great care. I appreciate your help. I appreciated her time and her informative accurate service. I will share with friends & family. I am a member whom she recognized & her courtesy was remarkable. I felt like a family member. Thank you Ms. A.

Jamie was off to a rough start and fumbled his words. He assured me the rates were lowest he could get so I told him I would just book online. He then told me go ahead but if it’s 3rd party it wouldn’t be guaranteed. He booked against what I told him.

Great help. Helped with finding one last room for Saturday. Was very pleasant and helpful. I would recommend all your employees be like her. I don’t know anything else to say except that I hope I have a good time in Madison and I hope my son wins the hockey tournament that he is playing in and I hope you guys have good food.

My husband and I have four children, we clicked on the top link of a Google search to reserve a motel at Ramada by Wyndham near Spokane Airport. It was the link for Hotel Planner, and I called the number on this website instead of Ramada, maybe? I asked if the hot tub and waterside were open, and was assured that they were. I asked for two queen beds. When we got to the motel, hot tub and waterside were closed. My kids were pretty disappointed. We had a king bedroom. We also got charged an extra $400 to our card that when I called about, I was assured that it was pending and would drop off. It posted this morning. I have never written a review in my life, but really felt the need to do this one. The breakfast was great. It doesn’t look like the motel was responsible for most of this, but that this hotel planner website was.

This individual told me the hotel would let us park for free while we were on a trip for 3 weeks. This was not true. Hotel told us there was no longer long term parking. This costs us 225$ in parking fees. Will not be using this service again...

You misrepresented yourself by eluding that you were affiliated with Hilton Honors. I specifically ask about Hilton Honors senior rate. You told me the rate quoted was best available which was a lie! You also told me parking was included in the rate which was another lie.

While speaking with James, I noticed that he went out of his way to help me with his excellent customer service skills; along with much patience. I strongly believed James was exemplifying extraordinary and genuine work ethics while helping me to alter my reservation.

Scam. Completely fraudulent booking service. Booked a hotel reservation through them. Ended up having to travel on business. But I purchased refund protection, and provided the proof they required to receive a refund before the date of the reservation (the paid receipt for a flight, as THEY asked for). They denied my request. I filed a complaint with the BBB. They then just blamed the HOTEL and said THE HOTEL refused to provide a refund. I paid for refund protection with HotelPlanner, not the hotel. Do not book through this company.

Heriberto ** provided me with exceptional customer service this evening! I had numerous problems online trying to book my wife and I for a hotel stay at the Comfort Suites Peoria Sports Complex. However, when I received a text regarding my failed online attempts, I called and Heriberto answered. Within a matter of just a few minutes, I had our reservations complete and with confidence that everything was handled perfectly. What an excellent representative of your company!

Bruno was clear and concise. He managed my reservation requirements with ease. He confirmed my dates, confirmed the address. He had confirmed my room style and the costs. He did everything required for me to book a room in a timely fashion. He did a great job. Bruno rocks.

Geraldine was a pleasure to work with, she explained everything in detail, was worried about location in Tampa but she said it was a 3.5 star location, so it is safe with parking available. The location is close to Raymond James stadium which was perfect!

In the process of making the reservation with Joyce **, she was able to find a room within the hotel we are staying, but the rate was not reflected what we saw online. Respectfully, I did not want to make the reservation via third party, because I knew there would not be any guarantees. Nonetheless, I wished the rate would reflect the amount we would have online through the Wyndham Super 8 website.

I was quoted a different price than what was charged. I will be contacting my bank as this is unacceptable! I am not how I got to talked to you when I called the actual hotel. This is a scam! The hotel said that we booked with a 3rd party. I will be going to the actual hotel next time.

Tim was so very patient with me and I appreciate that I am not a well person and he was very compassionate and extremely helpful and professional. You are lucky to have such an wonderful employee. Thank you Tim. He explained everything to the fullest.

George was very polite, and helpful. We look forward to enjoying our stay. We had no problem getting help with anything, and everything we asked. I look forward to cooking in the room, and on the grill. I'll be using the workout room, and relaxing.

Brandon assisted me with making a reservation at the Super 8 hotel in Bernalillo NM. He was able to get us a room that met our needs which isn't possible with the phone app I usually use. He answered all my questions and was helpful, courteous and efficient.

Stacy was very quick and efficient with helping reserve rooms for our guys that are working at the lake mead campgrounds. She let me know that the guys can extend their stay as needed by working directly with the hotel while they are there. Thank you!

This has always been a class act property, Jim was very knowledgeable and had a fantastic personality! This always makes the booking experience enjoyable. We are looking forward to our upcoming stay. We are Florida residents so this is very easy for us stay here. Nicest property on the beach.

Very professional, efficient and courteous. Also made everything crystal clear regarding my stay with my two dogs, the hotel location & amenities. She made sure the customer knew exactly what to expect. A pleasure to do business with someone of this caliber!

Geraldine was very polite and helpful. She offered me a choice of rooms. She was able to find the shuttle number for me. She made sure I had the hotel confirmation number and told me about the happy hour and complete breakfast. She was very pleasant.

So helpful and courteous! Thank you! I really was concerned as there is a snow storm in Indy and I have a 40 mile drive home. My online reservation would not process and Luis was so helpful completing my reservation. Great customer service. Also I was able to reach an agent quickly.

Jose was awesome! Very knowledgeable. Was able to get us booked right away and answer all of our questions. I believe that Jose needs a raise. He knows his job very well. He even offered to text our other kids and give them the information of where we are staying. Top-notch Jose.

I have stayed at the Red Roof Plus in the past. I always have a mini fridge and a microwave. I double checked with the HotelPlanner and she said yes. NO mini fridge, NO microwave! It seems like I got the cheapest room at regular price. I will never book a room over the phone again. It's best to go in person so that you can see what you're getting.

When I called for a reservation was told that I would receive a confirmation for a stay in St. Augustine. Never got the confirmation and when I checked the Hilton website no reservation existed. Good thing I checked and had to book one myself on line. Fortunately rooms were available. VERY DISAPPOINTED!

Never, never, never ever again, pure crooks, no one returns your calls when you need help to change a reservation, then they say you don’t follow our policy so we’re are keeping your money, ha ha. Great business model, screw your customers then keep their money and I had travel insurance too and they kept that money too $1344

This was terrible. I was lied to! I didn’t get the room I wanted and paid for. He lied about my military discount. He lied early check-in. He just lied about everything. The hotel was ok, although the water pressure wasn’t great. The staff was super friendly and helpful. The agent that booked this room for me though, he’s a dirty and awful liar! It’s been 3 days and customer service is still “reviewing” what happened. This was an awful experience,

The call was a polite, quick and efficient. I was in transit which makes business calls challenging. He put himself in the role of a customer by clearing up any confusion on my end on why the phone calls were going to a central call agency, which is what good customer service is about. Tyler displayed situational and product competency with quickly expediting the call with minimum maintenance on my part. Instead of my having to read out the long confirmation number, he was able to pull me right up. Hopefully, this review summarizes Tyler's ability to perform his tasks and duties as a model for others.

I have been on the computer for 2 hours searching villas, condos, rooms and finally resorted to calling Embassy Suites Kapolei! What a pleasure to speak with Christian! He was such an efficient and kind person that made my reservation within 5 minutes! Thank you Christian and Embassy Suites!! I should have called you 2 hours ago!!

It was easy to make a reservation and was a fast, efficient booking process by Alyssa Mae. She was professional and friendly. I appreciate it when phone staff are pleasant like Alyssa Mae. She was able to find me the room I wanted and explained the rates before confirming with me.

Ruben was very helpful. Booking the room was easy. He is knowledgeable, polite, friendly, and very willing to help in anyway he could. He answered all my questions and was very thorough. He walked me through the process from beginning to end. It made me feel very comfortable with the knowledge annoying my room will be ready when I need it.

Typical language barrier making it difficult to navigate conversation, although not as bad as I’ve experienced in the past with CRA agents or Telus. The real disappointment was a constant crackling static with the audio, probably caused by the hands-free device used by the agent. This made conversation almost impossible. After approximately 22 minutes, I was finally able to make a simple one-room reservation.

Calvin was great in taking a special request for a ground floor room with handicapped accessibility at the last minute. He provided excellent customer service and made helpful suggestions. We had a family emergency to deal with and were worried we couldn’t find appropriate accommodations during a holiday weekend.

Maria and I, Adam, wanted to extend our stay at Holiday Inn and Johana helped us with an issue. My wife and I were experiencing using our credit card to pay for an extra day to stay at Holiday Inn. I am happy to say Johana helped us out and put our mind at ease by fixing the credit card problem so that me and my wife can extend our stay at the Holiday Inn for one more day!

I had to make four phone calls speak to four different people and I received horrible service. No one could answer my questions. I was on the call for 20 minutes and she could not get my card to process so she was going to connect me to the service department and they wanted an itinerary number which I did not have and it did not take me to anyone that I could speak to. When I first called and asked if you were part of the Marriott program, the gentleman transferred me to that same service line where they want an itinerary number and it led me nowhere!

Very friendly and professional, made the reservation very easy. Carlos proactively looked for specials and provided information on surroundings and hotel offerings. I definitely recommend this hotel as a place to stay for either personal or business travel.

I am very unhappy with this representative. I asked him if he represented the hotel and he lied to me and said yes. I asked him if I would be able to use my hotel rewards points for this booking and he said yes. He is dishonest and not trustworthy. I hate I booked with him. I will tell everyone I know to never use this phone number to book a hotel stay. Now I am not able to get my rewards points for this stay. RYAN ** is a Big LIAR and very DECEITFUL.

Jesus was very helpful and an all around nice guy. He was very articulate and was able to answer all of my questions. Give him a raise!! Jesus truly went above and beyond and it’s clear he genuinely cares about providing great service. I couldn’t be happier with the support I received.

Eugene was awesome!! He helped us get an affordable room with the amenities we requested right where we needed to be!! He was great, fast, informative and friendly!! We can't wait to play softball and visit Arizona. We will be exhausted every day and Eugene helped us to get a cozy room! Thanks Eugene! E☆

We are coming from out of town and I always dread calling to reserve a room. I was very surprised she was very helpful and courteous. It was a very easy process to reserve and pay for our room. I am looking forward to our stay at the hotel. Thank you.

Denise was very polite, helpful & efficient! She was very understanding with my previous problem trying to book a Courtyard Winchester Marriott hotel room for an overnight stay. Considering that I will be driving my daughter from quite a distance for a hospital procedure the next day, she was very sympathetic.

Great job in making sure that all my needs were addressed and satisfied. His customer service skills are outstanding. I would recommend him to anyone that is interested in booking a room for whatever reason. He was awesome and was professional at all times