HotelPlanner.com Reviews

I would have preferred a human. Hire living breathing people to talk to your guests. Believe it or not this is still a civil society where we need one another. I do not wish to say more whether you like it or not!!!

Horrible!!!! I normally call a hotel directly as I need a handicap accessible room, however, on this stay, the phone button on the Hampton Inn website was NOT the Hampton Inn! The representative answered the phone, "reservation desk" and asked, "How can I reserve your Hampton Inn room." When we got to the hotel, the clerk said that she did not have the room as promised and the room was booked through Expedia... DECEITFUL! Shame on HotelPlanner.com for tricking people into believing they are the Hampton Inn. Not only did they violate the ADA but the Federal Trade Commission for deceitful business practices as well. I am very angry with the entire experience with HotelPlanner.com. I was charged an extra $70 for them to book a room through Expedia and I did not get the type of room they said would be available. BEWARE!

Scam website. Tries to spoof and pretend that they are the hotel reservation desk. Non reservation is actually made and then they charge you fees if you cancel.

Elias was super helpful, and informative. He let me know that my reservation can be refunded up to the date of the reservation. I love that he’s giving me some options. I’m looking forward to our stay!

The service was really great. Heidi was excellent and very thorough in providing all the necessary information for our reservation. She was very pleasant to talk to and very helpful in all communication that we had. It was a wonderful booking experience.

Aliyah is a blessing to Sonesta! She was professional, quick and answered all my questions, as it’s the first time I had to order a group of rooms. She made me feel good about my task. I am so grateful she answered my call!

Gloriche provided me with excellent customer service. She was able to address my issue and get my previously canceled room rescheduled with the dates I requested. Very professional, kind and courteous.

Amazing customer service. She spoke very well and very clearly. She answered all my questions and made sure I understood. I gave her several options to price out and she took the time to break down the cost for each.

I have never been more dissatisfied with an experience in my entire life. We were anticipating an ice storm, and I was looking for somewhere safe for my elderly mother on oxygen to go. I called and asked if the hotel had back up generators, and Fernando told me yes I told him my situation and the reason that I was needing the room and he assured me more than once that the hotel did have backup heat I made a reservation and they charge my card in full once I got done with Fernando. I called the hotel to see if we could check in early because we needed to get my mom in a safe place before the storm hit. I told her what we were doing in.

Fiona was an amazing representative. After being told by a previous agent that a supervisor would return our call and never did: it was refreshing to speak with someone who was professional and competent. We were about to give up on recommending and booking Hampton Inn. Fiona saved the day. Hang on to her!!!

I was booked a room at a hotel with no power. They had been out of power for some time but I was never notified and was instead charged for the room even though when I arrived I was met at the locked door to the hotel and told all reservations were being canceled and to go elsewhere, now I am having to spend my time arguing for a refund for a room that never should have been booked, the hotel was closed when I booked and when I arrived.

Olivia was efficient and accommodating; checking for the best rates. Customer satisfaction was her goal and she fulfilled. Olivia compared prices and gave me quotes to ensure I was getting the best rates possible.

He was engaging, nice, and very helpful. Was knowledgeable and helped me get the right room. He also gave me some helpful tips on reserving in the future. Really appreciated it. I hope in the future you guys have a loyalty program. 'Cause I will stay there more when I come every spring.

Great, talked me through the entire process. He was easy to hear and understand since I am very hard of hearing. I have stayed at this establishment for many years for business and pleasure. I will continue to stay at the Hampton Inn in the future.

John ** was able to answer all of my questions and get my reservation booked quickly. He was a pleasure to work with. I had a questions regarding the hotel policy on late checkouts and he was able to clarify that for me.

Bobby was professional, easy to understand and very efficient. He explained our options, looked for the cheapest rate and processed our stay. In today’s world with so many areas, call centers and thick accents, it was so nice to connect with the hotel directly and speak with a kind associate. Well done.

I asked you before I booked the room that the hotel had a room and you said yes. Well got to the Regal hotel in Carthage and I was told there was no rooms available!!! So now I’m trying to get my money refunded!!!

Jolene did a great job with our reservation! She listened carefully to my needs. She even repeated my specific room location away from elevators and machines. When repeating my email address, Joleen very expertly used the military alphabet.

I spoke with Marivic to get room in El Centro to see the Blue Angels!! She was so helpful and professional! So good that ill look for your hotels first in the future! I know I talk fast and confuse some people! She kept call on track and i miraculously got second to last room left on that busy weekend!! She should be promoted!!

I made reservations to the Hampton Inn in Pisgah Forest NC due to the fact that we are going on our second night without power due to the ice storm. Alex was professional, friendly and extremely helpful.

Very helpful. Listened well and answered all my questions. Reviewed reservation and stated cancellation policy. A very clear and articulate voice that I was able to respond to all requests in expedited manner.

Everything was great. The service was excellent. The service saw one hotel was booked and immediately booked me at another that was cheaper and right across the street from the original hotel. No wait, just excellent customer service.

Apparently, I was speaking with AI. After taking my info and getting a reservation, I got into some sort of a loop where I was told she would verify my reservation. Then told me that all the reservations were full and I did not have a room. Later I got text verifying my reservation. It was all so confusing! I wish that I had a live person to talk to!

Truly incredible customer support and professionalism! All incorrect information was located and the reservation secured! The staff showed genuine concern especially with patience in his voice tone and communication.

Efficient, polite. It was so easy to make my reservation! I look forward to staying at the Biltmore this spring. The requirements for a lengthy review is silly. All I need to say is that everything went smoothly.

She was very friendly and very helpful. She took all of my details easily and accurately. I am very glad I contacted them and will recommend to friends and family. She was very helpful at a very stressful time.

Booked a hotel room for our elderly neighbors who lost power due to ice storm. Christian ** was our sales associate who assured us that this hotel had both a generator and was pet friendly. Upon our arrival, we found THE HOTEL IS COMPLETELY CLOSED. Doors locked. No power. What an incredibly unfair experience, especially given the circumstance for our elderly neighbors. Deserve compensation.

Anna was very polite, friendly, and helpful. It was a nice experience and she answered all my questions with very knowledgeable answers. I would definitely recommend anyone looking for a great place to vacation to try Wolf Lodge.

Alfredo was beyond kind and helpful. I was a bit stressed finding a hotel last minute, and I really appreciate his help booking our hotel when our house lost power due to an ice storm in Nashville. I’ll be using this service again.

The agent, Richelle, was difficult to understand due to a heavy accent. Considering her accent, she spoke way too fast to be easily understood. I had to ask for clarification several times. She also did not indicate to me that the prices quoted were in US dollars, not Canadian dollars, so I was quite surprised when I looked and saw that the bill was in US dollars. Probably the worst experience in booking a hotel room in my lifetime, and I have booked many hotels. It is very unfortunate that this is the most convenient hotel for patients of several downtown academic hospitals in Toronto. And it is precisely because of this that, as a newly diagnosed cancer patient who has a procedure booked in the middle of a huge snowstorm that I booked the room.

Jose ** is very polite. Made it very easy for me to make my reservation. Gave me information on how far from US Bank Stadium. Also I made few errors on punching in my credit card numbers. Jose reset the computer so I could get the correct numbers in. Also Jose gave details on your Inn, very impressed with your employee.

Excellent service and communication. But he rechecked all the information gave me good directions and was very helpful in my request for asking for a lower floor. I asked about stairs, check-in time food service, and he gave me all the information that I need.

Junemae was very kind and helpful. She understood my concern about possible loss of power and bitter cold weather coming. My first choice of a hotel was too expensive, so she found one close by that saved me money. She is awesome!

The agent did a great job explaining the different prices as I was comparing them to the web site. He was professional and helpful. We went through refundable and no refundable rates. This wasn’t a life changing experience but it worked perfectly well for a simple hotel booking.

I accidentally contacted HotelPlanner.com when I was actually trying to contact the hotel directly. They would not stop messaging me, even when I asked them not to and explained my error. They repeatedly sent me messages asking me for information about my booking, despite being told I would not be giving them information as it did not involve them. I have requested to be unsubscribed multiple times, yet I am still getting messages. Do not give them your phone number or email address, or you will regret it.

I explicitly asked this person if this was rate for the blocked off rooms for the Miles wedding and provided the code. They point blank assured me that I was booking with the discounted room block. Turns out that was not the case and we can only get half our money back. Absolutely absurd.

Susan was excellent, patient and able to help me without any issues. I was booking a reservation due to the storm for some coworkers and she made what I expected to be a difficult situation very easy.

The customer service representative was upbeat, friendly, and personable. She made sure she got all my information correct by repeating it back to me. She was patient when the phone line kept going out on us. I immediately felt a warm connection with her.

Jolene did a great job taking my reservation over the phone. It was a quick and simple process. She gave me other options due to the original hotel being booked. Please submit this review. She did great... End of story and my review.

Tina was so professional and polite. She answered all my questions and helped me find alternate lodging when the LAX Hilton was sold out. I and to travel to LA on an emergency business trip and most of the hotels were sold out. The meetings will take place in the Hilton so I wanted something close. She checked walking distances for me before booking my room. I will definitely use Hilton again. Thank you Tina.

Worst experience ever.. I was lied to. It took over 13 minutes to make a reservation. I thought that I was talking to the hotel directly. They never mentioned that it as Expedia. They also did a bait and switch on the price.

Just gave a good review- but now that has changed. Not very pleased that I was given the wrong information. Was told cancellation policy was not 48 or 24 hours - could cancel that day. Looking at reservation confirmation it shows non refundable.

Awesome service from Ben. Was extremely helpful and helped with surrounding area planning as well. Nice, polite and super professional. Will definitely give high rating for his helpful service. Will continue to use Holiday Inn Express.

Great job and helpful. Pleasant to deal with and easy to understand. Hope this review helps you in your future career and ventures. Keep doing what you’re doing and we hope you have a great future ahead.

Victor ** was very helpful with all of my requests and did confirm with me at the end of my reservation. He was a pleasure doing business with him. I hope this is a example for others to follow!! Thank you Victor!!

Tanisha did a wonderful job of listening to what I needed finding what I needed listening to extra requests and accommodating me perfectly. She was an incredible help and had an amazing attitude and was very patient with me.

Tamara was very abrupt and impatient. I was told by the organizers that my card would not be charged until I get to the hotel, so I asked Tamara to cancel the reservation. She didn't. She completed the process against my wishes.

I told agent I was there for a meeting and him the name of the group. I asked if the rate was $235 a night. He said yes BUT he charged my CC $26666 and added many features. I have been on hold 4 times for 1 1/2 to solve this problem and it is still not solved

I did not fully understand the terms of my reservation until I was able to view the email. There was to be a block of rooms, discounted for a wedding, not discussed. A Standard room was what I thought I was booking.

This company will fraudulently represent themselves as the hotel you are trying to book with to get your reservation and also make it seem like all fees are included. We booked with them for a pet friendly room and only after calling the actual hotel from another number listed online to ask a question did we learn that I had actually called this company instead of the hotel directly the first time. The hotel informed us that the pet fee is actually not included in the reservation and would be an additional fee on top of what we already paid for the room, which we thought was included the original booking.

Horrible rip off. We try to call for customer service to cancel reservation and get hung up on. But you call the reservation line and they answer in 25 seconds. We were also lied to about tax exemption and government rates. Horrible company. Do not use!!

I was very nervous about the timing of things since I want to be able to sleep during the day because I am a night shift worker, and he was very patient with me and eased my concerns as it is expected to snow this weekend.

Cathy was very helpful, respectful, and very courteous while talking to me on the phone. She even offered to say a prayer for my daughter as we are traveling to Marshfield for my daughter to have surgery. Cathy made a quick and easy process to book over the phone.

Person misrepresented himself as being with hotel instead of hotel Planner or Expedia or whatever. Gave wrong information about offers and room options then booked a room not requested - Said it was 2 doubles but it was actually one king - Also took total payment from card instead of a deposit.

Mirek was very professional & courteous & made booking simple. I appreciate that he took time asking if I was a member of different things to get a possible discount. I appreciate his effort. Hopefully the room is as nice as him.

Rainer was very courteous and professional. He is also very knowledgeable and a pleasure to work with. The reservation process was flawless, and policies were well explained. He asked if there was anything else he could. I highly recommend.

Avoid. Avoid. This company is total fraudulent, I made a reservation for one room for one night. I was contacted by my bank to say this company had then proceeded to book another room without my permission and applied for a second payment. They are ignoring all communication. My bank's fraud department are now investigating.

Jorge neglected to provide the cancellation policy until I asked but it was after he submitted the transaction. It was at that point I realized this is a third party because when you go direct you can cancel up to a few days out. I asked to cancel the transaction but he said it was too late. Then he said he would transfer me to customer service and of course, no one answered and I was asked to leave a message. I'm sure I will never hear from them.

Rosendo did a great job! We were having trouble getting our credit card confirmation accomplished and he was very patient and understanding. He was very respectful, kind and polite. He was enjoyable to work with. Thank you.

My representative was wonderful. She made me feel heard and comfortable with booking my stay. I almost thought she was not real because she was so kind compassionate and understanding. I had to ask are you real or is this AI and she says she’s real which was shocking because the customer service was on point.

Christian was very helpful when I called to reserve our two rooms for an additional night at the Venetian. Two nights are reserved through a Vibee Fan Experience, and I asked Christian if we could get those same two rooms for a third night. He was able to do it! All we have to do is go down to the check-in counter and have our room keys reset. Thank you, Christian for making this so easy! We appreciate all of your help in making this connection so smooth for us!

I am so glad that I had TAngela assist me in reserving my reservation for the Dead Man's Curve weekend car show at the Delta Hotel in Somerset, New Jersey. She made it a pleasant and smooth transition. I hope all of your employees are as pleasant as Tangela.

When making a hotel reservation I was checking prices in the Lexington Ky area. I thought I was speaking with the front desk not a booking company. They do not identity that they are a separate entity or that they charge an extra fee on your card besides the room rate they quote. They charged my card an additional $19.87 for booking my card. I always ask if I have the front desk. These people lied and did not inform me they were charging a fee.

I would give you a 0 if I could. You outright lied to me about this hotel having a shuttle to BWI. You guaranteed it!! You are despicable!!! Now we are stranded handicapped senior citizens with no way to the airport. You are lowly sleazy group. We will never ever use your service again.

Ebony was excellent. She communicated clearly and confidently, maintained a friendly and approachable tone, and demonstrated strong knowledge throughout the process. She made everything easy to understand and the entire experience smooth and stress-free.

I have never dealt with a more incompetent company in my life. HotelPlanner is ridiculous. I've been try to change my reservation dates for 4 days now with no response. Multiple phone calls to customer service and messages on their web site as well. Promises that reservations will be taken care of in 24hrs. Going on 5 days and no results at all... I strongly suggest you stay away from this on line service....

Raemarc was so helpful, very knowledgeable and kindly answered all of my questions. My transaction was booked very smoothly and efficiently. We are looking forward to our upcoming visit, as we are familiar with the area, like the hotel having stayed there before, and have enjoyed the restaurants nearby from our previous stay. As well, looking forward to the awesome breakfast they offer. MDR is such a great location for R&R.

She was very polite but put us at the wrong Hotel. We stayed Chambers Rd. But she booked it at North not West. She was sweet. And tried her best. I didn't know what else to say. They are giving us a refund.

I asked very specifically if this person worked for Hampton and was at a Hampton reservation desk. He said, "No I work for the Hampton." I asked if this was Expedia or any booking third party. He said NO. I bought the reservation and when I received this text I knew this young man lied to me. This makes me furious. Teach your people integrity.

Michael was absolutely amazing. I received great customer service and enjoyed talking to him. He was very friendly and definitely a people person. I was very informative about the amenities and service.

I loved Petronella. She did amazing getting me booked quickly while I was at work, and my husband and I can’t wait to stay. She was efficient, very kind, and spoke clearly because I do have hearing problems. 10/10 would definitely book again!

The agent misled me about the cancellation policy for this reservation, even after I specifically asked him about it. When I found out what the actual policy was later that day, I canceled the reservation the same day. I feel that I was cheated.

Very upset with the reservation. Arrived at the hotel and it was such a shady hotel that they lock the office door for their safet. Tthe door on our room would not lock and was so nasty we left and went to another hotel. It is not a surprise that you do not allow cancellations as nobody would stay at such an unsafe location. Very disappointed.

I refused to book the reservation if it wasn’t refundable and Anthony stated it was $5 more to be refundable and I agreed. Then the reservation came over as non refundable and I have been on the phone all night trying to rectify his error.

I specifically asked the agent if the pool was open and they lied to me and said yes. They also never offered me refund protection or indicated the cancellation policy. Very disappointed. Thought I was booking directly through the hotel. Your company is a scam.

We booked well in advace knowing that this fine establish has atendency to fill the rooms quickly. I was so impressed after my first stay that I was looking forward to returning to Denver. There is no place I would rather stay in Denver. The accommodations were outstanding and the food was amazing especially the baked alaska. This time I made my reservation with Peter who was very pleasant, professional and made booking simple.

I was unable to reserve a room at the Holiday Inn in Jasper TX (do to no availability), but Pamela searched, found, and reserved me a room at the Best Western in Jasper Tx for this weekend. She was courteous, helpful and answered all of my questions. Pamela did an amazing job and showed me excellent customer service! Thank you so much.

Raashid ** was very helpful with my last minute reservation. My son has been in the hospital and I needed a place to stay nearby once he was discharged. He was very pleasant, found me the best room given limited availability and wished my son a speedy recovery.

My daughter missed her bus back to UIUC. We urgently look for a hotel that accommodates under 21 student. We are lucky to have Cyler’s help in booking the Quality Inn by ORD. I'm glad to have secured her a place for the night.

Maria was amazing to find me a hotel that fit my budget. She is an amazing worker, and I was so happy to have her. We need more people in hospitality like Maria. Maria went over beyond to get me what I needed in the area. Because of my son's basketball tournament, I really appreciate everything. She has done for me and my family and she even made sure that me and my husband's name are both on the check-in account just in case one of us can't make it. What a wonderful, amazing worker that you guys have.

Orlando was exceptionally helpful and courteous, which made the booking process quite straightforward. He provided a thorough explanation of all the reservation details, including the room type, the address, and the applicable rate. I concluded the phone call with all of my inquiries comprehensively addressed.

I called reservations rather than going online because I had a few questions about early access and cancellation polices. I first got connected with a man who constantly interrupted and, when I told him the online price was less, went on a rant about how you can’t trust online prices. I was trying to tell him that I was using the Hilton app, but he hung up on me! So, I called back and got JOSEPH. He managed to turn it around and get me booked for the two nights I needed. He was terrific! He found the best price, helped me compare it to the app, talked me through the additional protection, and made me feel like a valuable customer. I was still upset from not being listened to by the first guy, but by the end of the call Joseph had me laughing.

Jay took my call and made my reservation quickly and with professionalism while maintaining a kind and welcoming tone and demeanor in our conversation. Looking forward to my stay based upon Jay's outstanding initial contact. Thank you. Keep up the good work!

I initially gave 5 stars because I thought the person was efficient. However, I did not receive my confirmation right away because he had my email wrong even after I gave him a correction. When I did get it, the room was a king instead of two queens and the price was not what he quoted. When I called back to get corrections, I was told by a different agent that I would have to cancel the reservation and rebook. It which would incur cancellation fees. He transferred me to Karen in escalation, and she is now attempting to correct my reservation. She informed me that Jorge ** was AI and possibly the second agent, but that she is a real person.

The gentleman I spoke with was exactly that-a gentleman. He was very helpful and explained the cancellation policy well. I do not agree with it. One should not be charged 50% for having to cancel a reservation more than a week ahead of the time of reservation. Many circumstances could arise that would facilitate a cancellation. Canceling within a reasonable time before the check-in date should not be a 50% penalty.

We experienced very little wait time. Miguel was professional and very helpful. Very easy to work with! Miguel answered all our questions and got us the best room available. Miguel was thorough with his answers.

Very courteous and knowledgeable about the area and places to visit. Excited to stay at Studio 154 Luxury hotel. Lots of exciting places to visit in Nashville. Your hotel is beautiful. Excited to see all that Nashville has to offer.

Just dealt with Robert to book a room at the Park Hotel London (Ontario). He helped me through the reservation and then reviewed the information. Robert caught that I had inadvertently reserved a room in London England, which would have been completely useless to me. Robert quickly corrected the details and booked the intended room in London Ontario. Thanks Bud.

Making a Reservation was easy and quick since we were just traveling thru heading to Logan Utah. Our truck broke down past Little America Wyoming. The truck is going to take time to repair in Little America, so we wanted a sit down restaurant for our meals and an economical place to stay for the next few nights. We decided to head to Rock Springs for our needs. The price is very economical and pet friendly. The room is nice and clean. Our needs were met.

I had a very disappointing experience. I canceled the service just one day after booking, yet only one-third of the amount was refunded. The cancellation policy is extremely unfair. I would not recommend this service to others.

She was very polite, and extremely friendly. Good communication with a willingness to accommodate my needs. She made me feel welcomed to the Howard Johnson and wished me a wonderful visit. Makes me feel like I want to stay at Howard Johnson every time I visit Williamsburg. Thank you for your service.

The representative was very pleasant and helpful. My dad needs surgery and it was a very beautiful and clean hotel for him to stay in before his surgery. He had to stay there before for the previous one and it was very nice.

Run... This is a scam company. They pretend to be the hotel you are trying to call, even saying they are the front desk. I need a receipt to be reimbursed for my stay. They transfer me to another company which I cannot talk to anyone because I don't even have the itinerary number. This has been such a pain. Make sure you know who you are talking to before you reserve a room. Now I am out $300 Plus points.

The agent Oscar was very respectful and knowledgeable. Great customer service, friendly and took the time to help me booking an additional night with my existing reservation. He consolidated my reservation so I can continue in the same room without having to move rooms.

I called while on the road to book a hotel for the night. The guy helping me, Christian, was very helpful and professional. He helped answer my questions and get the hotel booked quickly while I was calling from my car.

Went to what I believed was a hotel website to make a reservation. Unaware got HotelPlanner acting as the hotel web page. It took my money plus a cancel fee. The room charges were not what I agreed too. Did not agree to a cancel or prepay charge. Spent 6 hours with help of hotel to find out what happened, to get a refund, and by who. It was HotelPlanner. Only received a partial refund. They still owe me the precancel fee refund.

She did a great job. Answered all our questions. She provided us with what comes with booking the room and how many rooms were left in the block for this event. Overall great experience talking to this employee.

Just like many others, I was lead to believe I was talking to the hotel. I explained I travel for work and asked for refund protection in case I had to change dates. After my employer changed the dates, I called to change my room to arrive a week later and they denied my request with no answer given. I then applied for a refund and that was denied also. After that I finally was able to get in touch with someone again and they said they would ask the hotel for a refund and a few days later that was denied also.

The reservation was made by your representative Jeffrey under false information. I had numerous times requested that the reservation that I made was guaranteed for full refund without any penalty. Jeffrey assured me that it was fully refundable without any penalty. I paid extra for the protection plan. When I called the hotel directly, they told me that the reservation was not refundable. When I called 1-800-497-2175, I was told by Belle that I would lose 41% of the reservation payment as penalty if I ask for cancellation, I informed her that I had paid extra for protection plan. Then she said I had to fill out forms and that I have to meet the criteria for cancellation refund which Jeffrey did not mention to me when I made the reservation. He also did not tell me he was third-party when I asked him if he was part of the hotel he said yes. He outright lied to me.

Just spoke with Alma on the phone to book my first trip to Iceland! She was extremely kind and thorough. She answered all my many questions and was very patient. I thank her for assisting me today. Looking forward to visiting!

Jeanne was a great help for me in booking my stay with the Hilton Seattle airport! She explained everything to me! As a Hilton gold member I was happy for her service! I am looking forward to staying at this hotel?

Victoria was very efficient, helpful and courteous - she was knowledgeable and I appreciated her overall attitude. She made it easy to book my reservation. I would certainly recommend her to anyone wanting to make a reservation.

The woman who handled our telephone interaction this evening was incredibly efficient and accurate. We have been making these kind of reservations all week as we travel across the country and Mary Grace was by far the best CS rep we have had. Thank you!

Very kind and helpful. She was so accommodating and a pleasure to talk to. There should be more people in the world that are as respectful and kind as Yancy is!! She made the experience very kind and pleasant.

Charles lied to me - I specifically said to him - "Now this is not one of those policies for cancelling?" - correct and he said - "No. You can just call us directly to cancel." I said - "How will I have proof I can cancel?" and he said - "It will be in your e-mail confirmation" - I said - "Ok." When the e-mail came in it was a policy! I have spent 2 hours or more on phone trying to talk to someone to correct this fraudulent transaction and still no luck so I have contacted my credit card to alert it’s fraud.

Juan ** went well above to assist to answer all my questions and assist making the reservations mesh seamlessly. Truly customer service as it should be instead of common customer disservice which is what you normally get today as the standard. Many thanks for people like Juan.

Everything was good. Adrian ** was extremely helpful and took care of what we needed quickly and professionally. The room was clean and I have no complaints. The clerk even remembered us from a couple of previous stays.

Javier was most respectful and helpful. He reviewed with me the various options for the most reasonable overnight fee including AARP which I appreciated very much. He also explained the cancellation fee which I appreciated in light of potential weather issues in New England which he understood.

I asked several times about the shuttle from the airport to the hotel since I was only one night due to a flight delay. I asked one final time before the “non refundable“ reservation was finalized. Are you sure is a shuttle from JFK to the hotel, and the customer service representative say yes and with any problem. I waited half an hour and nothing. I call a number he gave me. I called the number and it was a machine. I called another and the person said she dis not know. I called the hotel and they said that they won't pick me up. After trying for another hours they said they started a return but is 24 hours and I have not heard back. This is the customer service mistake. It is not my fault if the customer service does not know about the shuttle but he acted that he does. This is like lying to get a reservation. Please refund the reservation. I can update the review after is solved. Thank you.

Manuel charge my card without my approval. I asked him what did I need to book, he told me just a cc card to hold the reservation. He charged my card 3739.98 w/out my approval but he kept telling me that he did not. I want this reservation cancel and I will be reporting this matter as a fraud.

Rheza was awesome. She was polite, knowledgeable and helpful. All of my questions were answered promptly without having to check with someone else. It was an enjoyable session, thanks for having her available to provide excellent service.

Emilio did a great job handling our reservation this morning. He was very helpful. He checked out the rates and provided great service. We're excited to visit your hotel and casino on January 19. Thank you!

The man I spoke with was very helpful and we booked the 2 rooms we needed for our out of town funeral. When I looked online and tried to book the rooms, it said there were no rooms available. I called and spoke with Jaime and he helped me to find the rooms we needed.

The gentleman who booked my room, Lenin, I believe, was excellent! He was pleasant, competent And made the whole transaction so easy. I stayed at the Whitney last year and really loved it and was hopeful that I would be able to stay again this year. I am looking forward to it.

I am frustrated with this system. I called to make a reservation and thought I was connected to the hotel. Instead, I talked to a reservation « person » and got told there were no discounts for the rooms. She instead booked me in a room she said would cost $1776.83 for a week and then charged 2020-something. But wait! She charged me twice one for a reservation at the Ala Moana Hotel in Florida, and one in the Ala Moana hotel in Honolulu. PLEASE CANCEL BOTH (ALL?) reservations! I tried to do this by phone but only had a computer that didn’t recognize the confirmation number.

While being approx. 4 hours away from our destination, we thought that we directly contacted the desk agent at the Norwood Inn in Worthington, Mn. at 507-225-2684. Upon our arrival, we were told that our confirmed room was not available. We were offered an alternative room and were presented with paperwork which needed my signature accepting new charges. Having already given my credit card information previously over the phone, I refused to sign this paperwork. At this point, I requested a full refund and decided not to stay at this establishment.

This person did not listen and booked the wrong hotel. He do not even look up whether my other three rooms were there, he just said I couldn’t get that same rate as the other rooms. I called Hilton Garden Inn in Baron Rouge to make an additional reservation. The email he sent showed a room at Holiday Inn in Slidell, La. When I told him the email reservation was incorrect hotel, he said he had to transfer me to someone else who could help me refund and correct the reservation. Got disconnected when he transferred me. Called Holiday Inn and was told that it was booked through a third party (Priceline) and that no refund could be given because paid to third party. Unable to get anyone to answer phone at Priceline, who I did not call, very frustrated. Feel like I have been stolen from. Very inconvenient to stop payment and cancel my credit card.

Spoke to Marie and found her very pleasant and helpful. She assisted me with out any problems and was very thorough when confirming all of the information. Thank you for your help. Wow, guess the only complaint I would have is the amount of required detail I have to put for this review. Not sure when enough is enough. Just continuing to type in hopes this thing will finally allow me to submit. Going to try again.

Mario took my reservation. He make everything so smooth and easy.. Very appreciate his help and wisdom. I wanted 2 queen beds, they only had king. I now have a king size bed with a very special lady friend to share a bed with. Thank you Mario.

Elizabeth was great to work with. She is friendly and outgoing. She knows what she is doing and she is very good at it. She was a pleasure to work with. Every one that we interacted with on the staff was great! They made us feel like family, and they repeatedly asked us to come back to see them.

Very nice and helpful. She took care of me very politely, especially for how early in the morning, I called that's why I stay there. Explained all my options. Let me know what was available and took care of me very quickly and very nicely.

The gentleman went out of his way to find me the location I needed because I had the wrong location then he got me a handicap room. It cost a little more, but it was worth it. He was very, very nice. It was a pleasure working with him instead of some of these customer service reps that don’t go the extra mile.,

Exceptional service from start to finish. He took the time to address all of my concerns, answered every question thoroughly, and made the entire process smooth and stress free. He was incredibly knowledgeable, patient, and attentive to detail. On top of that, he helped me book my next trip seamlessly, making sure everything was perfectly aligned with what I needed. I truly appreciated the personalized service and would absolutely recommend him to anyone looking for a reliable and professional experience.

This was the first in many years I talked through a third party in making a reservation for the inn. Olivia handled it as though she were one of the owners! Pleasant, knowledgeable and thorough. It was a pleasure doing business with her. She did a great job!

I phoned the hotel directly to make a reservation for tonight and tomorrow. I spoke to Hector ** and he was very helpful. He was also very pleasant and patient with me as your reservation. System is a little different and I’ve never done it before. But it was very convenient and easy. Thank you Hector!

Jose was very helpful, accommodating & kind. He made booking our stay a breeze. We are looking forward to a family weekend together with our grand children in Niagara Falls. Thank you for assisting me with this booking. You made it very easy. 😊

David was very polite and professional. He was prompt with my requests and showed compassion when he was informed of why we needed to travel. Definitely who I would prefer to represent Embassy Suites. David knows the importance of competence and efficiency.

I was very pleased by Agustin’s knowledge, courtesy, and patience with me on answering my question and making my reservation so quickly. He gave me all the options available then waited for me to make my decision. He explained the amenities and was very professional!

Gabriel was patient and helped me secure a room when they were rapidly disappearing. He did a good job meeting my needs and securing a room with 2 queen beds, which I wanted. I was a bit surprised by the increase in price at the end, but he took time to show me other local rates and this was still the best one.

She was very sweet on the phone but hard to understand. Also, she didn't answer some of my questions, repeating statements that suggested she didn't understand them (or me). I did not have a good feeling at the end of the process and wish that I could have spoken to someone else.

Told us there was only one room available at the Gateway Inn and no rooms were available at the Super 8 motel. That was not at all true. I checked with the front desk at both hotels and there were only three to four guests in each hotel. In addition, the commission was charged on top of the advertised room rate. The total rate at the Gateway Inn was $134 and we were charged $166.31. I don't like to be lied to and a refund of the difference would be appreciated.

Corrine deserves a six out of five star rating! Absolutely delightful to talk to and did an outstanding job of ensuring my request for a reservation was taken care of promptly and professionally - in addition to answering all of my dumb-ass questions!! ❤️

During our interaction Mildred was super helpful, attentive, personable, and spoke your instruction clearly. Repeat all the important information for my stay. During my extensive travels I have encountered such a large number of foreign clerks that couldn’t speak the English language very well. Highly frustrating!

I originally tried to book on the hotel's website. However, the booking failed and Rachel was very helpful and provided me with the service I needed to obtain my reservation. Rachel made the booking simple and fast and was polite enough to also give me a $25 gift certificate or restaurant credit for the inconvenience.

Christian made the reservation process go very smoothly. We explained our last minute decision for this reservation to celebrate our 50th anniversary at the same location that we stayed for our honeymoon in 1976. We enjoyed it then and are glad to have the opportunity to visit again 50 years later.

Jacqueline was super! Our other hotel had cancelled on us even after paying and receiving confirmation. Jacqueline went out of her way to get us what we needed. My husband is wheelchair bound and she searched till she got us the room. She should get an award.

Humberto was knowledgeable and helpful making my booking easy. We have two dogs that travel with us but sometimes it’s hard to get the reservation right. Humberto worked with me to be sure that I had the right room for us and that all dates and amenities were what I needed.

He did a phenomenal job! Very friendly and helpful. Looked for exactly what I needed and gave me a few different options so I could make the best decision for my stay. He answered my questions fully and got me exactly what I needed. Wonderful job!

Aliyah was very helpful and professional...She explained options that would accommodate our 1 night stay....Hopefully it will be as nice as it looks on website....I wish I could afford the King Suite, maybe next time. Again thanks to Aliyah for being very helpful and professional.

I’m extremely disappointed. First of all, my name and email were wrong and I did not get the confirmation email. Second of all, I was told the cost for a dog is $25 per dog and I was charged $45 per dog. Thirdly, I was told my room would be on the first floor and when I got here, it was on the second floor. Lastly, I had to pay a $50 deposit that I was never told about. The person was very polite on the phone, but there were a lot of errors.

Juan was very helpful and patient and helpless me work through a slight problem with my credit card. He helped my research bear price a prior military which was greatly appreciated as the addition cost for tax and fees was more than expected. Is there some way to lower those taxes and fees?

Liborio ** was a great help! He helped me find a hotel that was close to the interstate I’ll be traveling on and accepts dog. I wanted to stay at the holiday inn express, but unfortunately they don’t take dogs. He was courteous, friendly and helpful! It was a pleasure to have him help me!

Marco ** was helpful and he help me with my reservation. He was patient while he was helping me with my room needs. He was pleased and easy to talk to and very helpful and grateful that he was able to book the rooms I required. Thanks Marco.

Very helpful and went the extra mile to get us our reservation. Was patient while I was confirming my credit card. The problem was with your terminal not my credit card. For the inconvenience of the wait we received a better deal. She was exceptionally concerned with getting my request completed. We were adding additional nights to our tour

Cody did an excellent job in booking. Very quick and thorough. Well done. I googled, tapped the number and within 40 seconds was connected to Cody with a very professional and courteous response. Our family loves Home2 and frequently book as we have 3 kids and really enjoy the comfy beds and breakfast. All things point to a great hotel experience.

This reservation was a terrible experience. I am not sure if you were the first person I talked to or the second. The first person was totally incapable of taking a reservation or even information succinctly, and quickly. I assume that they were not on shore to the USA and if you are that person, I am sorry, but it was a terrible experience.

Maria was very helpful! She was professional and friendly. She explained the various properties and their amenities. She was very thorough in explaining the various hotels which fit the criteria and location I was looking for. She was efficient. Great.

Wonderful service! Thank you! Kind, patient, professional and took lots of time with me… There was no military or senior discount which would have helped me a little bit. But the service was very good!!!

They booked me in a place that has been closed for 3 years!! I had to scramble for 2 hrs to find a place that would take a dog on New Year’s Eve & pay top dollar!! I booked online so when I drove 450 miles to the place, it was completely deserted - the locals told me the place had been closed for 3 years!!

Salvador did a Great job explaining the pet friendly policy and in booking our room for a wedding we are attending in January. Our dog will be staying too and we are booked appropriately. Looking forward to our stay at Comfort Inn and Suites. Thank you and Happy New Year

I spoke with several customer service representatives and none of them were able to help me until my third attempt and I spoke with the young lady Stacy who resolved my issue within a matter of minutes. I just don’t understand why I had to go to three people to get the results that I did. She listened to my problem and fix it. She did not transfer me to anyone, she handled it herself. Every time I called, the people told me to call someone else and they never resolve the issue.

Outstanding, professional, kind. Patient and exceptional customer service. Exceeded my expectations. Ernesto is the best of the best. He explained everything in detail and was very patient with me. Answered all my questions. Was thorough and allowed me to ask questions. Answered all fully and was knowledgeable.

She did a great job being friendly, but she kept trying to call me Fordway as my last name and it took me four times of telling her ** before she was able to get it right. She also had three zeros in my initial credit card number when there was only supposed to be two zeros.. It does take longer with AI than it does with a regular person.

Victoria was lovely, so helpful, great sense of humour and a pleasure to speak with. She offered alternatives for the booking explaining everything as she went along and clarified all the options. She explained that if I called back I might not get her but that I was free to call anytime. She was really lovely to book with.

Salome was extremely helpful in getting a refund and changing our reservations. We had a situation where the inn we were booked at had no power due to a blizzard. We of course were unable to stay there. The people there assured us we would get a refund, and Salome took care of that quickly and easily. We also needed to change another reservation for some visiting family members, and that was also handled well. Altogether a great customer service experience.

Rachel was an absolute rockstar! She was polite, prompt, professional and I was squared away in about 5 minutes or less. I had previously tried to book the day before and never got my confirmation email. After trying again, I was connected to Rachel. Awesome employee. Give her a raise. :)

Traci did a great job for us. We had two different reservations to change and add a night to each. She listened to what we needed, she searched for rooms, in the end she solved our problems and made everything work. I really appreciated Traci’s help last night getting these changes made.

Diego lied thru the duration of the call. He said he worked Hilton honors, I asked if he was 3rd party. He replied no, lied! It was strange that he did not ask me for my Hilton honors number. I even asked him if he was scamming me, he should of been honest. I called Hilton honors to check on the reservation, I did earn points and paid too much for the room. It would of been cheaper for being a Hilton honors member, so sad. How they cheat or scam you.

I spoke with Juan ** on Dec 30th. I wanted reservation at Holiday inn Express but there were no vacancies. Mr. ** went the extra step to find something for me at another affiliated hotel in the area. I was so relieved he found something because this reservation is due to a sick family member at Hershey medical center. I need to be there. So thanks to Juan **, I will be able to get to the medical center by 6 am.

Virgilio helped me book a last minute accommodation for a wedding the day before the event. I would recommend this hotel for anyone looking to have an easy, straightforward booking experience - even if you waited until the last minute and needed a room with on a major holiday it’s worth a call.

Excellent service from a bright and upbeat associate. Arturo was able to get us the room we needed at the right price. I was trying to use my Hilton Honors points on the app when it stopped working, so I'm grateful Arturo was able to help. He's very positive and understanding.

Very helpful and happy. He made my day. Thank you so much! He helped me pick the perfect place for me & my pup. Recommended the best comparing price, breakfast, pet fee, parking. Made sure we would be in a safe part of town traveling from Destin to Houston.

Outstanding customer service; thank-you for your professionalism. Mr. Jesus ** represents your company like as if he was the CEO. I have been staying at the Hilton for many years around the world and it looks like your standards are getting better. I appreciate your commitment to customer service. Thank you!

When making reservation Elder ** was very helpful, he was very friendly and forthcoming of information of the property. I would definitely stay at this hotel again just based on Elder **’s professionalism. It is not often anymore to talk to someone so helpful.

Recommend this facility to family and friends with their up and coming travel excursions.