HotelPlanner.com Reviews

My Agent Ashley was very knowledgeable and searched for best rate. Helpful and was a joy to work with. She was just very helpful, understanding, an asset to your staff. Give her a raise. She deserves to be recognized.

I had an unexpected issue with a reservation that was booked on the same day as the stay. Shortly after booking I was advised that I needed to make changes to the reservation and change hotel locations. The service representative went above and beyond to assist me with the new booking. Fortunately, everyone at Marriott was accommodating, and this experience was resolved quickly and satisfactorily.

The agent was very clear and concise. She was also friendly. I found her easy to talk to as well. I sometimes need things repeated because I am slow with technology and she was extremely patient with me. She made sure I was comfortable and understood the available options as well.

Sending a “Shout out “ to Shannon in desk and hotel booking for making my experience so quick and simple for me. She was friendly, knowledgeable and helpful during the entire process. She was both thorough and polite in her explanation of the cancellation policy. Keep up the great work.

Bethany did an outstanding job in booking our rooms. She was very detailed and was easy to understand. She also answered additional questions I had about the airport shuttle and extended parking in the hotel parking lot.. We always enjoy the convenience of staying at the Crown plaza, prior to leaving from the airport.

We were on the road to San Antonio and were exhausted and decided to try to get reservations on the outskirts of Houston. I googled to find a Hampton Inn and found this one. Ashley answered, got us a room and was professional, courteous and extremely friendly. When we arrived she welcomed us as she would a family member! We are diamond members and give her an A+.

Jorge was professional, helpful, and the reservation process was a delight. He was familiar with the weekend events for my stay, and helpful explaining the surrounding area and places within walking distance. He is a valuable spokesperson for the chain. As someone in the service industry I appreciate his ability and personality.

My name is Heather **. I was making a reservation for my sister Tonya **. She is a patient cancer and cannot speak clearly due to radiation and surgery. Jairo was patient while I communicated between him and my sister to make the reservation. The service provided by Jairo ** was outstanding! Thank you so much!

Miriah was absolutely a wonderful, friendly, patient lady. Worked very hard with me to get a reservation at a very busy time in Ft Worth as many were sold out. I enjoyed Miriah’s help so very much, Scale of. 1 - 10. A 25 at least. A great experience with an agent who was so courteous & informative.

The woman who booked my reservation at the Marriott at SEA TAC airport was amazing! She was very sweet! She got me a nice room to stay one night before my trip to Brazil, very early departure. She was funny, and really helpful, and nice. Please give her a raise, or take her out to lunch. 😃

Very nice and professional. She also showed a lot of knowledge about what she does and was able to help me thoroughly. I was supposed to stay at the Best Western plus but it was booked and she’s the one that told me about the American Best and so that I could stay there. Thank you.

She explained everything very well. Upbeat and considerate. Very patient! Great in her instructions. Please give her my review and let her know she did a fantastic job. Great follow through. Give her a raise.

Thank you Shannon for being friendly and efficient!! Thank you for taking the time to help us find the best deal! We look forward to staying at Home2 by Hilton in Lubbock this weekend as we watch our amazing wrestling team compete for state! Thank you again for your friendly and efficient service!

She was kind, knowledgeable, and very helpful! As I said, I would be happy to have her help me again. I don't know what else I can say. She was good at her job. So I'll keep on saying it and saying that I appreciate the time she spent with me.

If a “0” rating is available, that’s what I would have given this company. It’s now the 1st if February and the full refund that was requested on the 14th of January still hasn’t been returned. In the 3rd of January, I thought I called for a direct reservation with the hotel but the call went to this company. I canceled the reservation on the same day when I found out my rooms were reserved through hotel planner. On the 14th, I requested for a full refund but they only gave us a partial refund. I followed up several times from this time on and by the 17th, their agent said they have approved for a full refund on the 15th and would expedite the difference. They messaged that it would take 2 and up to 10 business days for the return to be posted.

Lindsey helped me tremendously when I made my reservation. I need the reservation to attend my nephew’s funeral, and she made my phone reservation very easy. I always use your company when I travel and I always refer to my friends and family. I will continue to use your services. Thank you very much!

Nadia was very professional and courteous. I appreciate how easy she made everything. She answered all my questions and was patient when dealing with my affairs. I’m looking forward to saying hi to her in person. So I can say, "Thank you Nadia. You did a great job and I appreciate your hard work and attention to details. And thanks for talking me into the reservation so I could get a spa room."

This guy has a phone presence that very few people today possess. Beautiful voice, articulate & well-spoken and personable. Made it “folksy.” Keep this guy on! I hope you pay him well! He’s performing at an optimum level. Keep him on!

I couldn’t understand what was being said or asked because of the broken English. Why do you have someone that cost you a reservation asking to assist customers. If I can’t understand them what help are they really???

Sarah was very courteous, knowledgeable, and was wonderful handling my booking at Applefarm Inn. I personally dislike going through booking agents, but this was a good experience. Hopefully the trip will all run smoothly. We have stayed at the Inn before, but it was many years ago. We found all the staff to be kind and helpful. I lost my wedding ring there once. The cleaning person who found it turned it into the front desk and they mailed it to me. How wonderful is that. She would not accept a reward.

This gentleman was super friendly, personable, and informative. He is great at his job! Thank you!! He answered all of my questions and then some. :) It is nice to speak to an agent that seems genuinely concerned about all your needs or wants. Thank you!! Thank you!!

Pauline was absolutely wonderful. I had trouble booking a room for my son who is all most 20 and most check in age is 21. He can fly alone but not check in at a hotel. Pauline went above for us to find him a hotel. She was absolutely wonderful. I could not thank her enough. She made his travel plans a lot easier.

She was soooooo very helpful in booking us a hotel room for an upcoming trip. She even went out of her way in checking out 2 hotels that we were interested in before we made our final decision. And then she was clear on all the the fees & such so that we knew our absolute final cost. Big thumbs up

Kyla was polite, appropriate, and friendly, while being effective and businesslike. Good communicator too. My goodness. That's a stretch. All we did was make an appointment for a hotel room. Do you want a blow by blow?

Spoke with Shawn who guided me through processing in room reservation for my upcoming trip to Miami. Knowing that it will be my first time to be in that area to meet my relatives, Shawn was very reassuring that my accommodations will be arranged smoothly and successfully. He was professional and very courteous! This is a reflection of the upper Management. Very impressed! KUDOS!

I was told by this representative that I could check-in early as I needed a room ASAP despite the reservation texted to me stated 3 pm. I also clarified with her several times that I could check in early. I get to the front desk and I'm told there are no available rooms. I'm tired and must return to work at 1730.

I can’t begin to say enough good things about Julio **. He was beyond excellent in addressing my myriad questions for two different hotels. Unbelievably patient and courteous and professional. He is truly an asset to your organization. I really think that I haven’t gotten such good customer service from a reservations clerk as I have with him. Truly.

I had immediate support help with my reservations and my rep had patience to walk me through the process with providing wonderful accommodations and cancellations rules before accepting my payment. Her voice was bright, soft, happy, and friendly. She helped our family with a relaxing and peaceful rest away from stress of others. The hotel staff Austin welcomed us with a smile. The hotel was clean and fresh. The bar and grill had tasty and well presentation of menu items. The food was favorable and great tasting. The astmosphere and hotel was astonishing! A great experience!

Neal was efficient, courteous and professional. I was able to book a room quickly. I appreciated his help tremendously I am coming with my daughter and daughter in law to see Theresa Caputo at your Ovation Hall.

Jorge was very polite and knowledgeable. He could quickly give me the info I needed on each hotel and he found me the perfect Place. Affordable and close to where I was going to be Wednesday night. He is a very big asset to the company he works for. On a scale he would be at the top.

Brittany was professional and friendly. She made my reservation experience AMAZING!!! I made a reservation online and it was 3 times the price. Brittany guided me on how to get my refund from the 3rd party vendor and saved me from getting in trouble with my new employer. She really went above and beyond. 🙏❤️💯

appreciate her patience and support. We've stayed here several times before and we've always had courteous help. It's halfway to our son's home and it's our favorite place to stay.

I was helped with all of my questions and even helped with finding the right hotel at the right location for the right price. Absolutely wonderful experience. I will be using again, she also made sure this was a pet friendly hotel for me and my dog. Very polite and quick to find the right spot.

Very fast and courteous. Very nice lady. Very quick and to the point. Explained everything to me and helped me to understand how many bedrooms and beds and got us on our way and explained the card process to us also. Thank you so much, we should have a pleasant stay and round trip.

Carlos ** was very professional. He was excellent to deal with. A+. He helped us find the right hotel and made our experience worth sharing with our friends traveling to South Florida. I am certain that we will book again with Carlos. I have plans to travel with my family again to Florida.

Thanks for your help. The assistance was greatly appreciated. I am currently working with the location to book my reservation. The Indiana Township Association is holding a legislative conference with the Indiana House and Senate of the state of Indiana. The conference will be on February 10 to February 11 th at the Hilton in downtown Indianapolis Indiana.

I made reservations with what I thought was the hotel. I was wanting to stay in after having a death in the family. I had to cancel when calling the motel to do this, I was told, "Oh it was Expedia." Well, I don’t know what this is, but I did not know at any time that I was talking to a reservation company or whatever it is. It’s end up costing me half of my money. Having a death and family’s bad enough and then have this happen not good. I will ask more questions next time, make sure I’m talking to the motel.

I called to book a hotel at the Marriot, had I known I was talking to 3rd party vendor, I would've hung up immediately. This had been a disaster and their customer lies and reads from the same the script. They are completely inept and if you try to getting touch with someone directly you always end up back at the outsourced call center in the Philippines. They are of zero help, but they will take your money!!! And when you catch them in the lie, getting it back is HELL!! I Make sure you know exactly who you are talking to you. This company is no one you want to deal with. Call the hotels direct, and make sure you ask if you are talking to them directly.

Kellee answered my call and listened to my room request details. Then she gave me a room meeting our handicap requirements, confirmed my retired military status resulted in the lowest cost and then finalized the reservation. Quick, efficient & customer friendly. Good job and it Makes me comfortable using Fairfield again in the future.

Reservation agent Czarina was extremely helpful, courteous, and took care of me in everything I needed! Bookings were very busy and she was persistent to get it done and cared about helping me!! I would recommend this hotel to others, I’ve stayed there before and it has always been a very good and pleasant stay!

I spoke with employee Delora was very accurate, helping me make reservations quickly at the proper location, answering all my questions. She was very polite and a pleasant. She never mentioned a survey coming which is the correct way to go not making a customer feel obliged for a rating.

We booked a 2 night reservation, when we checked in at the Hilton they advised us that it was ONLY for 1 night, so I call these clowns back and as usual “They apologize for the inconvenience” and was told that a mgr will call me soon. Well it's been 4 days and ZERO CALL BACK!!!!

The Representative Manuel for The Graduate reservation line did a great job! He made everything very clear over the phone and was very helpful taking the reservation. The email confirmation came quickly and payment was easy. I’m looking forward the visit! We Can’t wait to come! Thanks for the assistance. Go Blue! This will be our first visit to the hotel.

Julio was very helpful when I called the hotel for a room on a very stressful day for me. He was very efficient. He made the reservation for me quickly. I had a number of questions which he answered very clearly. And the room was really nice, and as described.

Brittney was very helpful and answered all of my questions accurately. She directed me in a professional way and she remained on the phone patiently to assure that I was satisfied with the information that she provided me with. She was polite and explained and went the extra mile. It was 5:00 am and she was fully alert and sharp. I really appreciated her.

I just booked a hotel room for my husband and I and the guy that answered the phone was extremely helpful and kind. My husband is working around the area and I had some questions about where things were and he had no problem looking it up for me. We can't wait to stay.

My daughter made a booking with Hotelplanner.com She was told the wrong information about the room, so when we got there we cancelled the room due to misinformation from hotelplanner.com. We were told over the phone we could cancel it and receive a refund. After 6 weeks and MULTIPLE calls and being hung up on several times after asking for a supervisor, we still cannot get a refund. They have told us many times the refund is approved, but they will not send the money. The lady hung up on us today when I told her to find a supervisor for us to talk to and that supervisor was conveniently in a "meeting". There was a long beep and she hung up. Absolutely the worst experience and the worst customer service! I will contact the better business bureau about this company. Do better!!

I want to sincerely thank Miss Sandra for her outstanding assistance during an emergency. Due to a gas leak at our home, we needed to check into a hotel much earlier than the usual check-in time. Miss Sandra handled the situation with such professionalism and care, accommodating us without any hassle and ensuring we had what we needed right away. Her exceptional service made a difficult situation much easier for us, and we truly appreciate her help.

I have a hearing problem and Joel was very patient and didn't seem to mind repeating himself. He was very kind. Very thorough. The transaction went smooth. I got a quick verification text and a quick email. The process went very smoothly. It was a nice experience. Thank you very much

Thank you for taking my call hi 👋 5. Agent was sweet nice and pleasant. I enjoyed my reservation. We had tech problems but the agent helped resolve my problems in a very efficient manner and I am happy to be a guest of the Courtyard and work my way to amassir club. My family is already on it. Just waiting for me lol

Samantha was lovely to work with! She spoke on the phone. I’m not electronic. She patiently explained how to fill in my card information. She had me verbally convey my code # on the back of my card and reviewed all the information for my booking. She made this experience lovely.

I appreciate the time Ms. **. She gave her best attention. I was going to a funeral and it was hard enough with what I’m going thru now. I appreciate her kindness. She took her time to find me the best location and the best price. This is my first time using this service. I will use it again.

Thorough, gave clear instructions and polite. Neil was patient, listened to my request, repeated so that I understood and followed up with information about the hotel. If anything was wrong could’ve asked if I had any discounts or I could’ve offered so that’s not a big deal. Cheerful attitude, speech clear and easily understood. Stayed at this hotel at least 12 times and look forward to being there again.

I was lied to twice by Leo regarding cancellation. I specifically ask if I could cancel by a certain date with no penalty. I was assured that was the case. I received an email stating something different. When I called back he assured me that there was no penalty for cancellation. I called back with promises this would be sent for resolution but no time frame given. I am sick.

Caroline went above and beyond to help us. She was pleasant, thorough, and extremely nice. The time before we got ANDREW and he was rude and hung up the phone on us. If you can find who that was, I would suggest getting him some extra training and he gave out false information too. If you would like to call for more details feel free, **.

She answered all me questions quickly and professionally regarding my upcoming trip. I cannot drive and she helped with alternatives to get around Atlanta. She also suggested things and events to do and to avoid. She also mentioned the breakfast in the hotel was a good start to start the day.

I made reservations for Aug 2025. The reserver on the phone was pleasant and made the process easy to follow. I appreciated the courtesy provided. The cost was explained. The rooms in terms of number of beds was explained thoroughly. It was easy to pay for room. The credit card used was done with extra security.

I called to make a reservation at the Drury Inn in Amarillo, Texas. The hotel was full but Salvador found me a room at a different hotel that accepts pets. It would have been easy for him to just tell me the hotel was full but he went the extra mile for me. He was friendly and professional.

Super nice and very patient answered all our questions, very informative. Took the time to make sure the motel location is where we needed and explained the cancelation policy. Loved that he looked up the check in and check out times for me. Wish all hotels that you call had someone that helped you like Daniel, he understood everything I was saying.

Kenyu IS awesome - we were evacuating our home and driving in 100 miles ashy winds and trying to find a place to stay - she was patience, calm and understanding our to our situation - and assisted and navigated us thru the process at found a wonderful hotel in Marina Del Rey (btw the staff here are great too!) - you must give her a raise, promotion and flowers. We are safe and sound, because of her.

Promised if I got the reservation refund it would work. I then have to submit some request which has to process. I trusted her to handled the business for me. I was promised multiple times that it wouldn’t be an issue and then Red Roof acted like they didn’t know what I was talking about when I called them.

I called because I saw a rate of $88 a night on Vio.com and was going to reserve it directly through the hotel instead of a third party website and even with being a member was told it will be 128 a night. No price matching and was not a pleasant phone call.

We were driving in hazardous conditions when we called to reserve a room for tonight. We were quoted $170.00 plus taxes. After giving all information to reserve the room, the customer service agent read back all information and said it was $240.00. We tried to cancel saying it was too much, and were told we had to be transferred to the cancellation department with no other comment. We could not get through to a real person on that line.

She did a great job asking for information. I love that she verified everything again with me. Very pleasant!! We need more customer service representatives like that who take the time to ensure your experience is amazing and all the information is correct. Please keep people like her! I would definitely call again!! Thank you again for great customer service and a great experience!!

I booked a night at Holiday Inn Yankton, SD and understood I was talking to the Yankton site. Neal was helpful and offered a rate of 245, as the lowest rate. I arrived tonight to find out my phone call went to a 3rd party not the Holiday Inn and that my rate was nearly double what they would have charged. I am terribly disappointed. It was never made clear to me that I was booking through a 3rd party. I feel I was taken advantage of and that the hotel planner did not disclose that they were not Holiday Inn.

First of all I am a tech dinosaur …So I messed up the date. He not only professionally and graciously corrected everything for me …He was hilarious and brightened my day considerably. This made look even more forward to staying there. Boston's loss is Abilene’s great gain. He deserves a raise and praise for representing the Marriot so well.

He booked my reservation fast and efficiently!! When he read it back, everything was correct. He was friendly and helpful. He was able to look up my rewards number, and included it with my reservation. I would gladly handle my reservation again in the future. He was also able to book the type of room I was looking for.

Ashley is clearly a true professional and handled all of my questions and reservation needs with expert care and communication. I was able to quickly make a reservation, and Ashley guaranteed this reservation was at the best rate, all with one simple phone call. Customer service Interactions like this one was are how businesses can retain customers and spread loyalty. Nice to see it in action here.

Yes, the clerk Made sure he reviewed other options over the phone with me and suggestions for other Wyndham hotels, before I made up my mind. Very nice and polite. He spoke with manners and was very knowledgeable in the special accommodations I gave to him. Thank you for his professional service and May God Bless.

Manuel was courteous and professional in providing assistance to me in obtaining the rooms and dates that I needed. He spent quite a bit of his valuable time to make certain that I got exactly what I wanted. I appreciate his assistance, and he is an outstanding representative of the Hilton organization.

After a stay at the Homewood Suites Westshore Tampa, I realized that I may have left a piece of jewelry there. The agent took the time to hear me out and then proceeded to assist me. This was after 2 other agents just passed me off because I was not making a reservation. Thank you Hugo.

She was professional, kind, thoughtful, thorough and a pleasure to work with! I called for an immediate reservation and she was able to access my every wish for our stay. Ashley also got us discounts for our stay based on the event we are attending! We are very happy, thank you.

Was super easy and very fast to get a room. I would recommend to everyone. Had no issues getting rooms at last minute. Agent that helped me very knowledgeable and helpful, I have never been able to get a room on last minute basis so fast and easy.

I called thinking I was calling the hotel. We have a direct bill with the hotel and the person said he worked at the hotel and they only had two rooms left available and must have a card to hold the room. I then said our rate is much cheaper than he was quoting. He said the rate has changed. All lies. My rate is still good, we do have a direct bill and the hotel was empty last night.

Moe helped with my reservation today for my son’s graduation from NAU in May! Moe couldn’t have been more helpful and pleasant!! He helped me book two rooms that will accommodate my family! He was friendly, kind and informative!! Moe was easy to talk with and helped me accommodate my needs!! Thank you Moe!! You did a wonderful job!!

I called for a reservation because I have an appointment at UAB’s Kirkland Clinic and y’all have a a shuttle service. I have been there before and y’all were helpful and gracious. I am from Huntsville and need to spend the night. Ashley was Delightfully thorough and thoughtful. She represents y’all well.

When making reservations spoke too fast and I had to ask him to repeat and he became agitated and said, "I am speaking English." Told him not to be a jerk. Told him to slow down and that he was being a jerk. Talked to him after I made reservation that he should never had said that to a customer. I’ve worked in customer service all my life. It was extremely rude. Had no choice but to stay there because I have a death in family and attending funeral. Very poor customer service.

I called to confirm airport shuttle times and was told 24 hour service. So I made and paid for my kid's reservation. For them to be told there is NO shuttle service. I called back and the lady I spoke to informed me there is no shuttle service and said, "Let me see what I can do to help" then HUNG UP ON ME! Terrible service!

Jarvis was great - he answered all my questions and was able to help me with my pet questions also as I have a large animal. Bad weather is incoming in our area and I don’t want to be iced in where I live. If worse comes to worse, I’ll have a staycation.

Tyler was very nice. Made booking a room very nice and easy. Would definitely come back to this hotel. Should make our trip easier. We’ve stayed before and enjoyed it. Very clean and quiet place. Thank you for your hospitality. Planning on coming back again in 2025 and more.

Hotel Planner fraudulently sold me a hotel reservation for a room at the Hyatt House in Belmont California. First Hotel Planner has no business posing as Hyatt Reservations when you contact their front desk, confirmed this with Hyatt. They rented me a hotel room that didn't exists and when I tried to cancel the reservation for the non existent room, they told me I couldn't. They then provided me with a voucher to use with them again. This whole experience has been awful. Filed a BBB claim against them and they still claim the voucher is their final response. Will report this as fraud with my credit card company. Stay away from Hotel Planner, it's a scam.

Monica was very nice and efficient. I would recommend this hotel to my family and friends. It did not take long at all for me to book the reservation, I got through within 10 seconds! Very good experience! Thank you very much.

See above. Rude. Rushed me. Sounded annoyed. I had questions. What happened to customer service? Almost as if he didn't want to answer the questions as if I was bothering him. Was he a robot? I was a nurse for over 40 years. If I treated my patients that way I would be written up. Oh well. It's a different world!

Just booked a room with Brandon. He is Very polite, very personable and very professional. Quick and efficient, he walked me through the steps, repeating necessary information as we spoke. You have quite an asset in Brandon and he made the entire booking experience simple and easy. Two thumbs up

Super personality- very informative extremely Detailed: excellent discussion about room design: had a really understanding of my request and requirements- applied discounts-took time to evaluate my request and then reviewed all details from beginning to end and applied same: used the word Perfect multiple times giving strong feedback during discussion

The agent Leobardo was absolutely rude and hung up with me still having questions. Get him some more training or fire him. Very unprofessional. Rude, rude, rude, needs training. We might just book with a different hotel if this is how you train your workers.

He took care of what I needed to make reservations for my daughter and her family on their travel north. Very pleasant and easy to work with, nice customer service rep. Hampton Inn are always a nice place to stay. I have been a homers member for a few years and when I travel always try to stay in their hotels

I spoke with a total of two of your agents today regarding this booking. Both were extremely helpful. One was Albert and one was Ebony who did the final book in. Both did an amazing job. My only negative experience with this hotel is that they do not recognize any type of military discount. It doesn't seem right or acceptable for a business of this magnitude at this time. However, it is what it is. Thank you and hoping everything goes smoothly for our stay.

Zola was very rude. I explained it was for my mother’s funeral and he told me the price he had. I explained I had booked two other rooms at a cheaper price and that the prior agent installed could partially match that. Zola stated there was no such thing, gave me a price and I told him I’d book elsewhere since I could get a better price and he hung up on me. In dealing with my mother’s funeral, the last thing I needed was for him to hang up on me and not be courteous.

I ask Tneshia about the avialability of rooms in St.Agustine Fl. She was very helpful, and even offered to look at other properties that may be associated with her company to meet my needs. She impressed me very much. Tneshia is a valuable person to have in your organization. Because of her dedication to great customer service. I will be using you company in the future.

I have just sent you a rating of the reservation agent, Mary, who gave me incorrect information. My itinerary number is **, and my confirmation number is **. I have asked to speak with a supervisor, who apparently was not available when I called. I was told that a supervisor would call me “as soon as possible.” I’ve been waiting over seven hours for such a call. How many supervisors do you have? If any charges for this cancelled reservation appear on my credit card, my lawyer will handle the matter from there. How can I trust what your reservation agent told me?

Wanda helped me with last minute reservations for my son-in-law who driving from Boise and needing a place to stay North of Vegas. She was very patient and understanding with booking something last minute. It was about $60 more than I was expecting to pay, but at least it included free parking and breakfast.

Emmanuel was very helpful and patient with me. It took him no time at all to find me the right room at the right price. Made sure I had a shuttle to the airport. He was very helpful and proficient. I recommend Hotel Planner any day.

Salvador was a kind soul who found a wonderful room for my husband as he was moving our daughter out of Boone. He needed a room at the last minute just to rest for the night. Salvador was a blessing… Respectful, kind, and gave us a great rate! Thank you!

Elhajj was so professional and polite!! It was a pleasure speaking with him! He worked with me and made the transaction smooth. I highly recommend him when making reservations. He went above and beyond to make sure I was happy. With so many choice of hotels out there these days I will always remember the pleasant experience of working with him.

Friendly and Professional. Seems Knowledgeable. Sounds like you enjoy the job and enjoy helping people. Pleasant to deal with. Martin deserves a promotion. Martin should be a manager for reservation line. Happy New Year Martin. Many blessings in the 2025. I will happily recommend this hotel to my friends family and coworkers.

Michael was our agent and he worked stoically with us to find a hotel that took pets, was in our budget and was on the highway we were traveling. Was a pleasant, patient, and knowledgeable agent. Best customer service we have had in years! Thanks for making the trip even better. Need many more agents like him. Make him a trainer! Just delightful.

Jorge was very polite and professional and clearly presented all the options available for our reservation. He also sent a text message right away with our confirmation number. I would definitely recommend calling instead of using the internet, which I found to be very confusing. Jorge also was able to tell us how far away this hotel was from our desired location. Again I would highly recommend using the telephone instead of the internet. I have used Hilton many times over the years and have always found them satisfactory. Please keep up the good work.

Hotelplanner.com never identified itself as a third party booking company and let me think that I was dealing directly with Hampton Inn reservations. Gave me the impression that the hotel was really full but that they had a room available. Then told me that that room was not available. Then located another room that was available. Giving me the impression that the price was higher than normal because it was Christmas and room availability was tight. When, in fact, the hotel was practically empty.

Chesna was great, very friendly and helped me book a room for a last minute wedding. I appreciated her willingness to help me and found a room right away. She was very nice and respectful. I was also thankful for the help because the website said all of the rooms were sold out. Thank you again for the help!

Friendly and respectful. Rented room as I couldn’t get Expedia to book for 2 days. Rhea answered my questions and reserved a room for me. Friendly and respectful rented or reserved room for me. Rhea was able to complete my room request. Sadly not her fault but I thought the room was overpriced but then again I’m going back many years but a room used to be about twenty five dollar ll

I called the number listed online for the Holiday Inn Express and ended up being unwittingly connected to this service instead. I was charged $140 to book a room over the phone, but after arriving at the hotel I saw that rooms were only priced at $70/night. This is a predatory and dishonest system, and the service person never identified himself as being employed by a third-party booking agency. I will be filing a complaint.

Alexandra was very helpful and informative extremely nice and well mannered. I stayed at the hotel on thanksgiving as well and I enjoyed my stay there then, so I decided to stay there again during Christmas because y’all have got the most comfortable beds I’ve slept in and the customer service there is great!!!

She did an excellent job of helping me find the most cost-effective reservation. Her demeanor was kind. I appreciated that she repeated the reservation information before and after booking. My only suggestion is that Best Western offers discounts for people staying there for reasons related to medical care required at the UW Hospital. Thanks you.

The young lady was friendly, patient and helpful. I appreciate her help in making my reservation. The young lady was very good at getting me through the reservation process. What more can I say. Think she does a great job

She was pleasant and friendly. Certainly was empathic with me on the high rates. Hotel prices have really gone up. I have stayed at this hotel probably 5 times. Like the dog area and close restaurants. I like the lobby, breakfast and friendly staff. I will be back on January 17th for a discount.

Matt was super helpful in finding me a hotel to stay at last minute for a great price and reviews. After having my flight cancelled last minute, he took away the hassle of trying to find a nice hotel that could take a last minute one night reservation. I was pleasantly surprised by how easy it was too!

Eboni was very helpful and friendly. Great person. 10 stars. She was as very accommodating and helped me find the right room for us and our dog. I had to change the date of our reservation in the middle of the call and she didn’t mind and got me the information that I needed.

I spoke with a wonderful reservationist Lauren. She was very efficient and help me quickly and did a great job, but I felt her kindness and answered all my questions with great information about stay at this hotel. I'm 76 and still working and own my business. I would be very grateful to hire her.

Humberto helped me navigate the perfect location near the attractions we will be visiting and also the best pricing. He was very patient with me and provided outstanding service. This thoughtful approach is very much appreciated! We were able to secure the hotel and amenities that we were hoping for! My whole family is so excited! We will definitely call again! Thank you for providing excellent service to help us make great memories!

Michael was amazing!!! Called about a hotel but unfortunately it was completely booked. He was able to find me another hotel nearby. He patiently reviewed the ratings and prices with me. Took all my needs into consideration. Very friendly and professional!!! Can't recommend him enough! Wish booking all hotel reservations was this easy!

I called for a room I saw online priced at 216/night for a king suite. The lady said I was arguing with her and hung up because she kept saying two queens when I requested a king. I called back and the next employee told me that the website I was on was incorrect and it isn’t available. Very rude and poorly trained

Lawrence was so helpful and quickly got me to the front desk of the hotel where we had recently stayed. He sent the number via text and I got it immediately. I left a pair of my shoes in the room—he helped me get to the right place to see about retrieving them.

She was courteous and friendly but professional! She did an amazing job! She was very helpful. She helped me get my dates correct! I can't wait to stay at your convenient and centrally located hotel for all my medical needs. I loved the experience till I tried to answer a query about my service and had to type all of this.

There was a lovely lady that wore both Santa and elf, outfits while I was staying there. She is a treasure! I repeat, she is an absolute treasure. She was so very courteous and helpful! I definitely will stay there again because of her! I will be coming back to GA in March and I will gladly there at the Garden Inn Hilton. Actually there were two ladies that were very kind. I think all the crew was great.

The rep booked me the wrong room. It was not what I requested. Got to the hotel and found out it was the incorrect room. I was told I would receive a refund and here it is 6 weeks later and I have not received anything! I will not use this resource to book any future stays.

I asked how much the damage deposit was and he wasn’t able to provide me and kept telling up front when I check in is when I’ll find out but I’m trying to find out the cost before I book. I wasn’t satisfied with the answer given and felt he could have just been upfront with the cost of the incidental charge.

I called and booked a room at Minot Hampton Inn by the airport, and Lauren helped me flawlessly! Kudos to great customer service!! I am sure our check in and check out will be just as smooth! Thank you Lauren for starting my day on a positive note!!! Hampton is fortunate to have top notch employees.

Rhea did a great job when she helped me book a hotel room. Rhea went out of her way to do all that she could do to help me. Rhea answered every question that I asked to her, and she had an answer for every question that I asked to her. Rhea was able to find a hotel room for me very quickly, and Rhea was able to find a room for me that was the best room for me.

So friendly and helpful. Made sure that we were taken care of and went out of her way to help us find what we were looking for. When the room we were looking for didn’t work, she looked for another that fit our requirements and our budget. Thanks for doing such a great job and doing it so efficiently!

I called to obtain rates for a jetted room and was informed none were available and when I asked what the typical rate would be, I was told it varies and the month of December has higher rates than any other month and, "Thank you for your call. Goodbye," and disconnected the call. I was never given the opportunity to ask any additional questions which I still had due to my first question not being properly answered and I wanted to know when they expect a room to become available.

Wanda was wonderful. Very helpful, knowledgeable, and easy to understand and obtain the reservations I needed. She would explain all choices of available rooms at The Hilton Hotel Downtown New Orleans. Then, discuss the different room options and choices. Then she would review the differences of cost for each. Again, I would Highly recommend Wanda as an expert Agent.

The lady that I spoke with everything that I asked her about her point she said we had to ask the front desk. When we check in the prices were completely different and she literally told me that the website was outdated and she was rude. I’m pretty dissatisfied. I had to keep repeating everything that I said and I told her I had a 15% off email and she said call the front desk. Call the front desk so she really didn’t help me with everything and charge me three times the amount that it says on the website and again it was let the front desk know.

After giving my credit card info., and At the end of our conversation last evening, you didn’t give a total amount. When I received the confirmation there was no way to reach you or anyone that I was not pleased with the final total, mainly the tax and fees. I did speak to someone at the hotel site and was informed that you were a third party. Again, misrepresentation on your part. Then in my efforts to cancel or have this amount changed, nothing. I would like to speak to you personally and am forwarding my cell number. **

I have a disability and was worried about the possibility of a cancellation without penalty and she helped me to include a cancellation option with only a small fee…. Also, she was very kind and patient. I has talked with representatives from other companies who were unable and impatient regarding my need.

Martin was very informative. Did a great job. He answered all my questions and also was very polite. I would definitely call back to the reservation number and make arrangements through them. It was a pleasure speaking to the agent. I just had one issue. There was a difference in price.

I just got done speaking with him and he did a fantastic job, he spoke very clearly and he was fast which I really appreciated. He gave me several different options and helped me pick one that best fit our needs. I like to stay at the Beachcomber every several months and I’m glad that it’s always pretty easy to book a room with your company.

Lauren was very efficient and pleasant to deal with. She answered all our questions with great patience. This is going to be our first time staying at a Radisson and this is a very good way to start.

Very knowledgeable about the policy, everything went well with him booking the room. He did his best to get me. The best rate I possibly can get. When it was all said and done, he was asking me if there was any other rooms that I may have wanted, but the hotel was actually booked with the other rooms but he told me I could call back and they may have some cancellations. Just keep calling back to see what they have, they may come up with something but right now he did his due diligence to find me a room And find me a decent rate, and I was very pleased with his job.

Alaina did a highly professional job helping me make my reservation, which I was unable to do by myself on the website. It took less than eight minutes to get the reservation completed. Interaction with Alaina was very pleasant. She’s very good at what she does and was very easy to work with.

He was very helpful, kind, knowledgeable and understanding. He is an asset to your organization. He answered all my questions and concerns. He did not rush and was very patient. He assisted in the directions and explained how to get to the hotel. He took time to explain the dog information and the price. He told us that LaQuinta was a great value for the money and they also have a continental breakfast.

Josue was very friendly and helpful with completing my reservations in Oshkosh WI next Friday. He made sure to tell me all the details of the room, check in and check out date confirmation also what was needed if I needed to cancel. Very professional and thorough. I am confident we will have a great stay and service once we arrive.

You did very well by me...appreciate your help and considerateness, and kindness in treating and serving my imminent needs, along with understanding my reasons for booking with Wyndham, referencing my health concerns at RPCC. I do hope to have a pleasant experience at Wyndham Gardens. Looking forward at least my stay at your facility.

Excellent help. She was caring, polite, and patient. I had given her conflicting information and she sorted it out with care and precision and saved the day. I experienced no anxiety talking to her. Kudos kudos kudos. She is a very lovely lady and I’m proud to have experienced her countenance.

I can’t express how wonderful the service was with Neal. Neal is UPBEAT, POSITIVE, PATIENT & a JOY to work with. I put in the wrong information & he was patient and understanding and I just love that it didn’t frustrate him. Neal also helped me with applying discounts that were available & I’m SO, SO grateful.

Reservation process was quick and easy. The staff was Very professional and polite. Options were discussed. Very friendly. I will use this location again in the future. The location is close to family and other convenient restaurants and shops. This will be our first visit at the hotel and look forward to it. We hope to stay there again in the future.

Spoke with a man at Howard Johnson Hotel in Galveston. I asked about rate and area. He was very polite and friendly, even after I knew the rate was out of budget and relayed that. He stayed friendly and answered more questions about area. I appreciate the time he took even though he knew I couldn’t rent. When I have a better budget, I would stay there just because of his friendliness. Thank you. KB

I tried to make a reservation with Leobardo at La Quinta in Livingston, TX. Leobardo was not very helpful or patient with me. He seemed to get frustrated with me when I asked him questions about making my reservation. He hung up me. I couldn’t believe it! I then made a reservation at Holiday Inn Express in Livingston, TX instead.

What a pleasant experience speaking with Erin. She made it easy and clear and I appreciate that at 80 years old, I appreciated how easy booking there was. I had some special needs being handicapped and she took care of everything like booking my room close to my son's so he could help me in and out of my wheelchair.

Manuel was fantastic. He was real attentive. Knowledgeable and polite. Looking forward to another stay at the Michelangelo. Jack ** and Rich **. The Hotel staff is always attentive and helpful. We highly recommend Manuel and the entire team. The location, the lounge, the entire property is topnotch.

Eboni was amazing! Excellent customer service skills and she made my booking experience so easy! I wish she could answer all of the phone calls I make on a daily basis and solve the world’s problems! So friendly and efficient and we are so looking forward to our stay! Thank you Eboni!

Michael did an excellent job of taking care of our reservation details and was very friendly. He was very explicit about detailing our stay and made the accommodation for us very comfortable. We hope that everything goes well as we can’t wait for our visit at the hotel. Thank you Michael.

She did an outstanding job. Accommodating. My request went above and beyond. You need more people like this. Excellent service. Zoila was very welcoming and extremely efficient. We need more people like her in this world. I would give her a promotion. I am looking forward to my visit and wish you all a merry Christmas.

I called for reservations & Wanda was very helpful. This is not always easy as you can put on hold or disconnected but Wanda was extremely helpful, polite and kind. Very professional. It was a pleasure to speak with her.

Lauren ** was an amazing representative who was so professional and kind. She patiently answered all my questions. I will certainly ask for her again. We have had wonderful experiences with Hilton Garden Inn in Daytona Beach. The location is ideal. There is a drug store, Publix, and several restaurants across the street.

My provider was so helpful. She was patience and kind helping me find a pet friendly place for my only Granddaughter’s college graduation. I know these are expected interactions when working but the truth is it’s really very rare in this day and age. She really went the extreme in giving me options that allowed me to look at hotels while we were talking.

Lee ** was very helpful. She was kind, professional and thoughtful. She helped us find a place that met our needs. She found us a place that was reasonably priced and pet friendly. I appreciated the fact that she was easy to understand and friendly. She was also familiar with the area.

Everything was great. Very pleased with the help at the front desk when we arrived here. The guy that talked to me a phone was very efficient and all I had to do was show my ID and pay my money and everything was in place. We’ll stay in four days. We’ll leave out on Sunday. We always have stayed at the Jury Inn and they’ve always treat as well absolutely no problems.

Zoila was warm, helpful, and efficient at helping me use a hotel voucher and book a new stay. I appreciated that she already had my reservation details ready to go, so I did not need to redo everything again. Thank you!

It's important to have an understanding competent person that answers your request. Apparently no information was yet updated in the computer system. The group is the Lithuanian Cleveland Dainius Svente 2025. Lithuanian Cleveland Song Festival. She referred me to the front desk. So far I did not yet get my booking though she tried and was very apologetic. I do hope to get my booking before they're all sold out. I've always loved my stay at the Hilton.

I spoke with two different people for customer support, went back and forth for 2 hours, and still did not receive the assistance that I needed. One rep completely hung up on me and said they would call back but never did. Another said my reservations was changed to the date I needed which never happened. The other said the hotel manager hung up on her which I witnessed that to never take place. I never want to book through Expedia ever again.

The process of making the reservation for my son very easy. Representative was helpful and friendly. He listened to to my request and helped find the most reasonable priced room. Thank you for the assistance. Bill

Humberto was very polite and helpful. He made my experience pleasant and easy. I know I will enjoy my visit to Seattle at your amazing hotel. Thank you in advance. He helped me with my AARP discount and saved me some money. I will certainly stay with you in the future.

If I could elect zero stars for Hotelplanner, I would do so. I booked a hotel reservation only to find out that I was overcharged by approximately $800. I requested a cancellation three hours after making the purchase and was told that I would be issued a refund on my credit card. I was also lied to during the sale process as I let them know that I would like to book under a wedding reservation block. They said they saw the block and were applying the discount.

I would like to thank Mr ** for all of his assistance with our reservation today. ** was very informative, polite and a true professional answering all our questions and concerns!! Two thumbs up for you Sir starting our Holiday weekend out right!! We would definitely recommend Aloft Orlando International Drive for your family’s next getaway!! Happy Thanksgiving.

Very pleasant, professional & efficient. Good customer service. This is what I appreciated. If it were a bad experience I would have let you know. He was very accommodating and helpful. He did a good job-

I appreciated his help upon deciding what room to go with. He also checked other nearby Hotels for availability without me even asking. Great, kind, patient service :) Wishing Everyone a Wonderful Thanksgiving, a Very Merry Christmas and Blessed New Year!!!

Jason provided excellent customer service, when asked how far is their hotel from the Miami Port. He was very professional and gave me the reason why the time frame for arrival would take the length of time. Jason was able to answer two questions I needed an answer. I was very pleased with the service provided.

Very pleasant speaking with customer rep. She was very helpful, welcoming voice. She confirmed address for me, to confirm the correct location. Went over pricing beforehand and was descriptive on room and confirming my needs for my family. I would definitely recommend to family or friends. The hotel looks very beautiful from pictures. Thank you guys so much.

Was very polite and very helpful in helping me book A room at the hotel. Spoke clearly and confirmed back To me the information that I gave to him. We need more people like him to help out the public. Great customer service and deserves to be recognized for it by his team.