HotelPlanner.com Reviews

Excellent service. Very professional & caring. Thank you for great care. I appreciate your help. I appreciated her time and her informative accurate service. I will share with friends & family. I am a member whom she recognized & her courtesy was remarkable. I felt like a family member. Thank you Ms. A.

Jamie was off to a rough start and fumbled his words. He assured me the rates were lowest he could get so I told him I would just book online. He then told me go ahead but if it’s 3rd party it wouldn’t be guaranteed. He booked against what I told him.

Great help. Helped with finding one last room for Saturday. Was very pleasant and helpful. I would recommend all your employees be like her. I don’t know anything else to say except that I hope I have a good time in Madison and I hope my son wins the hockey tournament that he is playing in and I hope you guys have good food.

My husband and I have four children, we clicked on the top link of a Google search to reserve a motel at Ramada by Wyndham near Spokane Airport. It was the link for Hotel Planner, and I called the number on this website instead of Ramada, maybe? I asked if the hot tub and waterside were open, and was assured that they were. I asked for two queen beds. When we got to the motel, hot tub and waterside were closed. My kids were pretty disappointed. We had a king bedroom. We also got charged an extra $400 to our card that when I called about, I was assured that it was pending and would drop off. It posted this morning. I have never written a review in my life, but really felt the need to do this one. The breakfast was great. It doesn’t look like the motel was responsible for most of this, but that this hotel planner website was.

This individual told me the hotel would let us park for free while we were on a trip for 3 weeks. This was not true. Hotel told us there was no longer long term parking. This costs us 225$ in parking fees. Will not be using this service again...

You misrepresented yourself by eluding that you were affiliated with Hilton Honors. I specifically ask about Hilton Honors senior rate. You told me the rate quoted was best available which was a lie! You also told me parking was included in the rate which was another lie.

While speaking with James, I noticed that he went out of his way to help me with his excellent customer service skills; along with much patience. I strongly believed James was exemplifying extraordinary and genuine work ethics while helping me to alter my reservation.

Scam. Completely fraudulent booking service. Booked a hotel reservation through them. Ended up having to travel on business. But I purchased refund protection, and provided the proof they required to receive a refund before the date of the reservation (the paid receipt for a flight, as THEY asked for). They denied my request. I filed a complaint with the BBB. They then just blamed the HOTEL and said THE HOTEL refused to provide a refund. I paid for refund protection with HotelPlanner, not the hotel. Do not book through this company.

Heriberto ** provided me with exceptional customer service this evening! I had numerous problems online trying to book my wife and I for a hotel stay at the Comfort Suites Peoria Sports Complex. However, when I received a text regarding my failed online attempts, I called and Heriberto answered. Within a matter of just a few minutes, I had our reservations complete and with confidence that everything was handled perfectly. What an excellent representative of your company!

Bruno was clear and concise. He managed my reservation requirements with ease. He confirmed my dates, confirmed the address. He had confirmed my room style and the costs. He did everything required for me to book a room in a timely fashion. He did a great job. Bruno rocks.

Geraldine was a pleasure to work with, she explained everything in detail, was worried about location in Tampa but she said it was a 3.5 star location, so it is safe with parking available. The location is close to Raymond James stadium which was perfect!

In the process of making the reservation with Joyce **, she was able to find a room within the hotel we are staying, but the rate was not reflected what we saw online. Respectfully, I did not want to make the reservation via third party, because I knew there would not be any guarantees. Nonetheless, I wished the rate would reflect the amount we would have online through the Wyndham Super 8 website.

I was quoted a different price than what was charged. I will be contacting my bank as this is unacceptable! I am not how I got to talked to you when I called the actual hotel. This is a scam! The hotel said that we booked with a 3rd party. I will be going to the actual hotel next time.

Tim was so very patient with me and I appreciate that I am not a well person and he was very compassionate and extremely helpful and professional. You are lucky to have such an wonderful employee. Thank you Tim. He explained everything to the fullest.

George was very polite, and helpful. We look forward to enjoying our stay. We had no problem getting help with anything, and everything we asked. I look forward to cooking in the room, and on the grill. I'll be using the workout room, and relaxing.

Brandon assisted me with making a reservation at the Super 8 hotel in Bernalillo NM. He was able to get us a room that met our needs which isn't possible with the phone app I usually use. He answered all my questions and was helpful, courteous and efficient.

Stacy was very quick and efficient with helping reserve rooms for our guys that are working at the lake mead campgrounds. She let me know that the guys can extend their stay as needed by working directly with the hotel while they are there. Thank you!

This has always been a class act property, Jim was very knowledgeable and had a fantastic personality! This always makes the booking experience enjoyable. We are looking forward to our upcoming stay. We are Florida residents so this is very easy for us stay here. Nicest property on the beach.

Very professional, efficient and courteous. Also made everything crystal clear regarding my stay with my two dogs, the hotel location & amenities. She made sure the customer knew exactly what to expect. A pleasure to do business with someone of this caliber!

Geraldine was very polite and helpful. She offered me a choice of rooms. She was able to find the shuttle number for me. She made sure I had the hotel confirmation number and told me about the happy hour and complete breakfast. She was very pleasant.

So helpful and courteous! Thank you! I really was concerned as there is a snow storm in Indy and I have a 40 mile drive home. My online reservation would not process and Luis was so helpful completing my reservation. Great customer service. Also I was able to reach an agent quickly.

Jose was awesome! Very knowledgeable. Was able to get us booked right away and answer all of our questions. I believe that Jose needs a raise. He knows his job very well. He even offered to text our other kids and give them the information of where we are staying. Top-notch Jose.

I have stayed at the Red Roof Plus in the past. I always have a mini fridge and a microwave. I double checked with the HotelPlanner and she said yes. NO mini fridge, NO microwave! It seems like I got the cheapest room at regular price. I will never book a room over the phone again. It's best to go in person so that you can see what you're getting.

When I called for a reservation was told that I would receive a confirmation for a stay in St. Augustine. Never got the confirmation and when I checked the Hilton website no reservation existed. Good thing I checked and had to book one myself on line. Fortunately rooms were available. VERY DISAPPOINTED!

Never, never, never ever again, pure crooks, no one returns your calls when you need help to change a reservation, then they say you don’t follow our policy so we’re are keeping your money, ha ha. Great business model, screw your customers then keep their money and I had travel insurance too and they kept that money too $1344

This was terrible. I was lied to! I didn’t get the room I wanted and paid for. He lied about my military discount. He lied early check-in. He just lied about everything. The hotel was ok, although the water pressure wasn’t great. The staff was super friendly and helpful. The agent that booked this room for me though, he’s a dirty and awful liar! It’s been 3 days and customer service is still “reviewing” what happened. This was an awful experience,

The call was a polite, quick and efficient. I was in transit which makes business calls challenging. He put himself in the role of a customer by clearing up any confusion on my end on why the phone calls were going to a central call agency, which is what good customer service is about. Tyler displayed situational and product competency with quickly expediting the call with minimum maintenance on my part. Instead of my having to read out the long confirmation number, he was able to pull me right up. Hopefully, this review summarizes Tyler's ability to perform his tasks and duties as a model for others.

I have been on the computer for 2 hours searching villas, condos, rooms and finally resorted to calling Embassy Suites Kapolei! What a pleasure to speak with Christian! He was such an efficient and kind person that made my reservation within 5 minutes! Thank you Christian and Embassy Suites!! I should have called you 2 hours ago!!

It was easy to make a reservation and was a fast, efficient booking process by Alyssa Mae. She was professional and friendly. I appreciate it when phone staff are pleasant like Alyssa Mae. She was able to find me the room I wanted and explained the rates before confirming with me.

Ruben was very helpful. Booking the room was easy. He is knowledgeable, polite, friendly, and very willing to help in anyway he could. He answered all my questions and was very thorough. He walked me through the process from beginning to end. It made me feel very comfortable with the knowledge annoying my room will be ready when I need it.

Typical language barrier making it difficult to navigate conversation, although not as bad as I’ve experienced in the past with CRA agents or Telus. The real disappointment was a constant crackling static with the audio, probably caused by the hands-free device used by the agent. This made conversation almost impossible. After approximately 22 minutes, I was finally able to make a simple one-room reservation.

Calvin was great in taking a special request for a ground floor room with handicapped accessibility at the last minute. He provided excellent customer service and made helpful suggestions. We had a family emergency to deal with and were worried we couldn’t find appropriate accommodations during a holiday weekend.

Maria and I, Adam, wanted to extend our stay at Holiday Inn and Johana helped us with an issue. My wife and I were experiencing using our credit card to pay for an extra day to stay at Holiday Inn. I am happy to say Johana helped us out and put our mind at ease by fixing the credit card problem so that me and my wife can extend our stay at the Holiday Inn for one more day!

I had to make four phone calls speak to four different people and I received horrible service. No one could answer my questions. I was on the call for 20 minutes and she could not get my card to process so she was going to connect me to the service department and they wanted an itinerary number which I did not have and it did not take me to anyone that I could speak to. When I first called and asked if you were part of the Marriott program, the gentleman transferred me to that same service line where they want an itinerary number and it led me nowhere!

Very friendly and professional, made the reservation very easy. Carlos proactively looked for specials and provided information on surroundings and hotel offerings. I definitely recommend this hotel as a place to stay for either personal or business travel.

I am very unhappy with this representative. I asked him if he represented the hotel and he lied to me and said yes. I asked him if I would be able to use my hotel rewards points for this booking and he said yes. He is dishonest and not trustworthy. I hate I booked with him. I will tell everyone I know to never use this phone number to book a hotel stay. Now I am not able to get my rewards points for this stay. RYAN ** is a Big LIAR and very DECEITFUL.

Jesus was very helpful and an all around nice guy. He was very articulate and was able to answer all of my questions. Give him a raise!! Jesus truly went above and beyond and it’s clear he genuinely cares about providing great service. I couldn’t be happier with the support I received.

Eugene was awesome!! He helped us get an affordable room with the amenities we requested right where we needed to be!! He was great, fast, informative and friendly!! We can't wait to play softball and visit Arizona. We will be exhausted every day and Eugene helped us to get a cozy room! Thanks Eugene! E☆

We are coming from out of town and I always dread calling to reserve a room. I was very surprised she was very helpful and courteous. It was a very easy process to reserve and pay for our room. I am looking forward to our stay at the hotel. Thank you.

Denise was very polite, helpful & efficient! She was very understanding with my previous problem trying to book a Courtyard Winchester Marriott hotel room for an overnight stay. Considering that I will be driving my daughter from quite a distance for a hospital procedure the next day, she was very sympathetic.

Great job in making sure that all my needs were addressed and satisfied. His customer service skills are outstanding. I would recommend him to anyone that is interested in booking a room for whatever reason. He was awesome and was professional at all times

Excellent customer service. Easy process. All questions answered. Very nice and helpful representative. Quick and easy. All questions answered about the room. Representative went the extra mile to find a room with a walker in shower. She was very helpful and professional.

The room was very clean and modern. The staff was very nice as well. It is close to nice shopping areas. The complimentary breakfast was appreciated. Parking was adequate for a busy weekend. The pool looked inviting. The bed was comfortable and the temperature was easily maintained.

Outstanding customer service! The recap ensured accurate dates and other details. Elias was very helpful and very courteous. If he did not recap our conversation, I would have shown up and not have a room on the date of my conference. Hilton should hire more staff like Elias.

It was a pleasure to speak to Taryn. I made several changes during our conversation and she was very polite and such a great help. This was only the reservation process and she made it easy while being professional. We have men working in the area and will be staying at Econo Lodge

Absolutely terrible. Lied to me, thru whole conversation, said he was the Red Roof Inn. Told me the amount for my roof and I could book online. Said wasn't available. And it was. False presentation to customer. Not honest, needs to be re trained. Very disappointed that he thought it was okay to take advantage of a senior.

Daniel took my reservation for one room with a king bed for one night. I ask if they serve breakfast and he told me they serve a continental breakfast. I booked the room. When I arrived at the hotel the place was under renovations. The lobby was full of rolls of carpet and the kitchen eating area was closed and filled with furniture. I spoke to the person at registration named Mike. He told that they have been renovating for the past two to three weeks. I informed him that I booked a room because of the continental breakfast and asked for a refund. I tried to call Daniel but got someone else and request a refund because the hotel isn’t what he said it was.

Christian was very patient with me and helped us troubleshoot our booking to get us a handicapped accessible room. We appreciate his time on the phone as I had technical difficulties on my end. He voice was pleasant the entire phone call and he was very helpful!

My agent Mrs Mae ** was very professional and provided excellent customer service. She was patient and helped me with a friendly attitude during the process. She stands as an example of the level of care that should be provided to all guest making reservations at your hotel.

Did a great job booking me 2 rooms for my trip in March. Friendly and helpful. All went well. Listened to my needs and advised me what would be best. Found me what worked. Would use the service again. Thank you for your assistance. Looking forward to my trip.

Francisco was great helping us with reservations. He was courteous and knew the system. We called because I couldn’t get the online to work. Please congratulate him for his good service on behalf of 21C Hotels.

I Just completed booking for the Cliff House with Daniel, extremely nice experience, actually rate was cheaper than the online booking! He was very thorough in confirming all aspects of the booking. I was expecting to have to pay the full amount for the reservation but only had to provide a small deposit.

Excellent service provided. Very polite and professional. Goes above and beyond to help customers and is always willing to listen to anything you have to say. Very efficient and ensures everyone is taken care of thoroughly. He is very hardworking man.

Carlos was very friendly and helpful and make the whole reservation process go very smoothly. I am very happy with the whole reservation experience and would definitely recommend this hotel to my friends and family in Toronto and the ones visiting from outside the GTA.

Pedro was wonderful. He was very helpful in finding accommodations for us. Your hotel was completely booked for the night of 12-12 and he continued looking until he found a hotel. He did his job well but more importantly he was very courteous, personable and enjoyable to talk to.

The call taker was terrible, took me 30 minutes to make this reservation. I believe it was a computer, terrible. I won't use it again. The computer voice was terrible and it did not understand what I was saying nor did it have a way update what I was saying without starting over.

Fernando was pleasant and helpful. He had a nice sense of humor too! He also agreed that if the reservation did not work for my son (who I was gifting the night to), I could cancel. I did have to cancel-but am waiting for a new date to rebook!!! Hopefully I get Fernando again!

Thank you so much for helping me find the best possible stay for myself and my family! Service over the phone was kind, understanding and above and beyond helpful. Andrea was a total professional and we can’t wait to stay there!

Had an existing booking and need to add another day. Plans changed and we were arriving earlier than expected. Called the number on the website, spoke with Emanuel. Everything went quick and easy so far, hopefully we will not have any issues when we arrive this afternoon.

I hate to be lied to for ɓusiness purpose. I am a business owner who purposely work on being truthful to everyone who enters my doors for business. I was told that I was speaking with the front desk. When I arrived I was told the price was $60 less if we had spoke with some with Choice Hotels

Hi Deyanira, and her fellow representatives do a wonderful job in assisting clients with securing our booking and services. Doing what I believe is above and beyond the call of duty. They are an asset to your hotel and its organization. I hope to meet Deyanira at our stay in December.

It was a great room... Great breakfast... Would recommend this hotel to anyone I know...was impressed with the price, location and the awesome customer service I received....I felt safe staying at this hotel... Even going out to my car after 9 pm..I felt safe....

Very informative and helpful...He was patient and inviting offering the very best service. He did absolutely everything to make our stay exceed our expectations. Truly looking forward to our staycation. Thank you Sir for your willingness to serve adequately.

Michelle was very misleading and not truthful about this transaction. She told me it could be canceled at any time which was not true - she ran it as a pre-paid reservation. Also, I told her I was tax-exempt and she iterated I could handle that with the front desk. Another lie because she ran it as a pre-paid the desk clerk couldn’t do anything about the taxes. Also she charged me for a refund protection program and never mentioned it or asked. She is a liar and I will not use or stay at this company again.

Updating my stay to add an additional night while en route was quick and efficient - 5-stars!!! Everything was completed while we were on the phone including immediate confirmation. Greatly appreciated!

Kasey did a fabulous job with our reservation. I don't hear well, but he was very patient and courteous. The options of rooms, room pricing, amenities and all fees and room pricing were covered in our conversation. We are looking forward to our visit.

Jolene was extremely informative, polite and helpful. She made our reservation experience fast and easy. Speaking with her was a pleasure, and we are looking forward to our stay this weekend. Thank you Jolene for all of your help and kindness today!!

Gina did an amazing job booking my room at a great rate. It was easier than booking online with our corporate enterprise software that failed me three times before I picked up the phone and called reservations. And the rate over the phone was $14 cheaper!

I was very pleased with Eder ** attention and politeness. He checked and answered all my questions, like zip-lining and hot air balloon ride. He is a keeper. I felt, through him, the good vibes of the Lodge. I’m sure we are going to have a great experience there. Happy holidays! See you in December.

Patrick demonstrated outstanding professionalism and courtesy throughout our interaction. I had attempted to secure a reservation the previous evening; however, by morning, the website indicated that the booking was still in a processing state and had not finalized much to my dismay. Although the room type I was seeking was no longer available, Patrick was able to apply a small discount to my reservation, which I really appreciated.

What a pleasure to work with Fernando. In this world of digital connections, it is very special, to have someone who personally and graciously guides you through the process of obtaining your needs. I only recommend you give him a raise! He did a wonderful job for us!

Marco did a fantastic job serving me with my reservation. He was very kind and answered all my questions. Great customer service, professional, courteous, patient, informative, and knowledgeable. I had a great experience making my reservation. Looking forward to my stay.

My call was answered quickly. Gustavo was very friendly and knowledgeable. I was needing an overnight stay on a very short notice. He checked around and found me a good rate. I would not hesitate to use him again and I would recommend him to anyone.

Super helpful on booking a room in advance and insightful on the surrounding area. Fast and easy with the help of Chris. Very grateful. Thank you so much calling and booking the room in advance was a big stressor off my shoulders. Beings the motels locations right off Highway 101 and has free parking will make my trip to San Francisco that much easier and manageable while I'm there. So, thanks again for your time and help.

The reservation clerk was very pleasant, professional, knowledgeable, helpful, thorough and respectful. I was very pleased to have the support of a person, who exemplified great hospitality, kindness and patience. She answered all questions with joy and gladness. She made my experience an enjoyable one.

Julie was very helpful and patient. We have had excellent experiences this fall going to Columbia for USC football. Everything has been clean and in good order. Julie made our reservations with Tru in Columbia and sent confirmation to me promptly. We will continue to use Hilton hotels.

Carlos was extremely polite and courteous. He answered all my questions and concerns regarding our upcoming stay and gave us the confidence everything was going to go smoothly. I am having a surgery at mass eye and ear and Carlos directed me in the right direction.

Santiago was very thorough, helpful, pleasant, and very easy to deal with. He made my experience nice. I appreciated his knowledge in going out of the way for me. He clearly is a great employee of your company. You are lucky to have him in your employ.

Everything was taken care of professionally. He reserved my stay at Country Inn in Kansas City, KS. Received a text message on the details of the stay and the area we are staying in. He was very polite and courteous about my family and my needs and wants.

Sheila was excellent, thorough, informative, & very pleasant to work with. She informed us of the distance to travel from hotel to hiking trail which was helpful as well as information regarding our pet. I would highly recommend her. Is lucky to have her on their staff.

Maybelline was extremely polite and professional in helping me secure a room for my stay at the Fairfield Inn & Suites in Cut Off-Galliano brother-in-law's funeral. I will definitely recommend this hotel to other family members wishing to attend the funeral.

I asked him if he was the official Quality Inn Choice Hotel representative and he said yes. As I later discovered, he was not the official Choice office representative I thought he was and so when I called the hotel to check on it, they said the room he booked was two queens, not the king-sized bed I requested and was assured I would have. I do not like to deal with third-party middlemen or deceptive addresses. And the man literally lied to me.

Adrian did a great job communicating with me as I was traveling. Did not get mad or rattled, as there were some times that I could not hear him, so he had to repeat himself many times. Please give him the Patience award as well as the good communication award.

Thanks Miguel for your help. Greatly appreciated the suggestion on the adjoining rooms. Good job. I was hoping for a condo but a bit too expensive for our friends. Next time, as you suggested, when I come with another couple or just my husband, I will go for the condo suite. Thanks again.

Eugene did an excellent job from answering our telephone questions to securing a hotel room for us! Very pleasant and Great service! We were travelling and unsure of local attractions, conveniences and amenities in the specific area of our choosing. Eugene is much appreciated by us!

Jessel was extremely helpful and patient in answering all my questions and in working with me to book the room that best suited my needs. I appreciate the time and care she took, as well as her pleasant, friendly demeanor on the phone. She made our booking easy!

This is a scam site. Make sure you call the hotels direct. Now my card is susceptible to fraud…. They increase hotel prices by 50% and claim to be representing the hotel. They misrepresent other companies, they make reservations non cancellable AFTER charging you. Also try to coerce you to buy “protection” on your reservation which you will never get a refund. They also use “local” numbers routed to a call center that appears to be in another country.

Gwenyth ** was our service representative and she was helpful and kind. Went above her duty by telling us her hotel is booked but that there was another Marriott hotel next door that had two rooms available. That's what I want. A problem solver. Awesome job.

Easy to follow instructions and very helpful. It couldn’t have been more convenient and I look forward to my stay at Cambria Pines Lodge. The V town of Cambria is Bratislava in July. There are beautiful sites everywhere. You should go there next summer.

Was lied to regarding room availability. Said only 5 rooms available and there were 4 times as many. Also said restaurant was open this evening and it was not. Further, did not identify that he was with a third party rather than Marriott directly. Was misled.

CJ did an amazing job finding a room for us when the room listed online for her location was not available. She definitely went above and beyond our expectations! Therefore, we'll be staying at another Wyndham property along our route tonight. Thanks, CJ!

I called their reservation phone number at 1:30 am when needing an immediate reservation. Their AI agent mis-booked my reservation, and I wasn't able to check into the hotel. I created a customer support ticket to pursue a full refund, since the problem was 100% on their end. The refund was refused, and after many phone calls and back-and forths on the ticket, it has now been two and a half weeks and my case is still "under review". This is terrible customer service at every step. They should not have a buggy AI agent as the first point of contact, and they should not be dragging their feet on making the problem right.

Recently tried to book a room at the Quality Inn in Half Moon Bay, CA; the HotelPlanner employee who answered the phone led me to believe I had called the hotel directly which is what I thought I had done in the first place. No rooms available but he told me he would check at their “sister hotel” nearby, the Harbor View Inn so I booked a room there for 2 nights; I was charged twice of what the actual hotel would have charged. 100% markup in cost and the room was not what I was promised (no roll out couch and queen bed was a full). These hotels have two different owners. The “sister hotel” line was a complete lie. Wonder if there is a class action suit in the works by other dissatisfied customers because there should be.

I wish I could give 0 stars. I’ve spent the last 2 days on the phone with my bank, Hotel Planner (Barely because they refuse to take my calls. I’ve been hung up on 10x.), Red Roof Plus/Inn with 0 resolution. Hotel Planner cannot find my reservation but still took money out of my account. They will not work with me at all to try and resolve this issue. They’re very rude. There’s no customer service line without a reservation #. I’m at my wits' end. Please do not ignore these poor reviews they have, the price is not worth the stress. I still have no solution and I have to have a hotel by Friday. Today is Thursday, I booked Monday. I spent hours on the phone.

We were told we had 2 lake view rooms and were charged the up charge. We did not get lake view rooms, very disappointed. We would like a refund to cover the difference. We also were not given the opportunity to charge each room to a separate card. This person needs additional training.

I made reservations and the man told me I had til 5 pm that day to cancel or make changes to the reservation. Something came up after I made the reservation and I called to cancel the same day before 5:00 pm. They would only refund 601.00 of the 2100.00 I paid saying it was their policy. I was not told I would not receive full refund when I made the reservation or I would not have made them. They have horrible customer service. You aren’t able to talk to anyone and all they do is put in a request for the review board, which I’m sure there isn’t one. Don’t use this site for any reservations!!!! They misled me.

I asked the lady if this was the hotel number and she said yes to make a reservation. I had already checked on the price which would’ve been 90 something dollars and she said the 140 was because of taxes and fees. I get to the hotel and it was not the hotel number, it was a booking agency. Next time I’ll just drive up to the hotel and make my reservation.

Hugo did a great job finding what I needed in hurry! He was friendly and helpful. He found a pet friendly hotel in the desired area so I didn’t have to. The process was fast and booking was easy. He made sure I didn’t have any questions each step of the way.

Miguel ** did an excellent job explaining the rates and calmly taking my reservation information. He was thorough and friendly and was a very good representative for Courtyard by Marriott at Bethlehem Lehigh Valley. I was impressed with his demeanor.

I just booked a stay at Renaissance Hotel downtown Chicago. Great service and was easy to do! Liza did a great job- informative and helpful. I look forward to my stay in November for a wedding I will be attending. Thank you Liza for assisting me with this.

I called to ask a question about booking a hotel for a block of rooms and the operator (Marco) was incredibly rude. He kept telling me to click a link despite my telling him that all that was sent was a piece of paper with the hotel name, there was no website or link. I told him again that there was no website on the card I had, and he hung up on me. I hope the rest of the staff is better.

Outstanding Performance and support when I made my reservation. Excellent customer service. I definitely will recommend this hotel to others. I was explained the various conveniences at this hotel and it is very convenient to my home so glad I had kindness shown to me.

Julio was determined for us to have a room. He gave us many options and succeeded. Gave us all the amenities and took care of the reservation promptly. He assured me that reviews I had read online were an average of good and that the hotel was very good.

Very nice guy. Easy to work with. However, he tricked me into purchasing cancellation insurance of some kind. Basically, he pretended to read some terms and conditions super quickly at the end of our call. Instead, he snuck in and up sale without even asking me if I wanted it or not.

I've been dealing with this company (whom I had never heard of before it appeared on my credit card statement) charged me over $1800.00 for a bogus hotel reservation. I paid the HOTEL, I have a receipt from the HOTEL. I stayed at the hotel for ONE NIGHT!!!. Why would I ever pay over $2000 for one night? This is ridiculous. They are, at best, very deceiving, if not downright fraudulent. I have advised them I will be seeking legal counsel if they do not refund my money.

Booked a 1 night stay we could not keep. We paid extra for the travel insurance AND tried to initiate the cancellation before the cutoff date. Little did we know we had booked through this 3rd party (made it look/sound like we were dealing directly with the property). The cancellation process took 6 days of emails back and forth when we finally said forget it. Called the hotel to confirm it was cancelled and they said it was. Called Hotel Planner back to get my refund (ya know coz I paid for the insurance) and IT WAS NOT CANCELLED WITH THEM. HP then sent payment to the hotel property AFTER reservation was cancelled.

getting to see a few friends and family. This was a great customer rep who was willing to help. Thank you.

Hugo was very kind and helpful with booking us a room. We needed a pet friendly room and he worked on getting the best deal available for us. He made sure all of our contact info was correct and verified that we received the confirmation text before getting off our call.

Changing my review from five star to a one star using hotel planner booking service. I asked Liza to please book us two rooms with king beds or an adjoining room. At the end of our phone conversation I asked again that I would be booking two rooms each with a king bed, correct? And Liza said yes. Not the case when I read my email confirmation. Lesson learned. Never review a person’s service until after you read the confirmation email.

The clerk was kind and courteous and helpful for which we appreciate. You don’t always get this with Customer Service on the phone. My husband and I appreciate the service we got. The clinic is an asset to your company. We hope you appreciate her as we appreciate her service. I would want her again if I had to call and I would recommend her to a family a friend if they had to call. She kind, courteous and helpful.

I had the pleasure of speaking with Ms. Sylvia **. Ms. ** went as far as to find a hotel with a vacancy when my original hotel request was unavailable. I request a hotel that was close to Walmart and she found one. She allowed me to use my military discount and offered coverage protection in the event of any unforeseeables.

He was polite and helpful, pleasant to work with. I have heard great things about this hotel and will be glad to have our guest stay here. Mentor is a great place to visit and having special people in our life that need a place to stay with high recommendations are hard to find. I'm glad they had a room available for the date we needed.

We just had tried to book a room with an agent who said there weren't any available at our preferred hotel. Knowing this to be untrue, we tried again and got Pauline. She was everything we needed in a reservations agent: personable, professional, knowledgeable and quick! It was a pleasure to speak with a human who knew her business. Hold on to this one.

He was patient and resourceful. He listened to my criteria. Despite not being able to have free breakfast, within my price range. He checked to see if they had a microwave and refrigerator on the premises. He was able to assist me in finding a reasonably price hotel, which is located near my doctor’s appointment.

Mariel was very helpful in completing my reservations. She helped me confirm my payment method and the nights I will be staying at the hotel. It was much easier than having to navigate on the website. Would highly recommend calling the hotel directly to make arrangements.

With an upcoming surgical procedure I booked and paid for the room well in advance. I did not take the cancellation option because I figured the required dates were a done deal. I was wrong. The surgery has been postponed a few weeks and I needed to change the reservation. I contacted HP and explained that new dates would be required. Two days later they replied that the new requested dates were not available. Now I've spent $500+ on a room I don't need and can't use. Because I didn't opt for the cancellation option the best HP could do for me was provide a voucher equal to HALF of what I had paid, good for another hotel booked on HP.

Very courteous and easy to understand! Was able to give me best rate while booking to stay before our cruise. Staying here as they provide parking for my car and shuttle service to the port. This is the second time we have stayed at this location in Galveston.

Great job Miguel. Very thorough! He was clear with all directions and prices. I hope I get to use him again for my bookings. He made the process easy. I am looking forward to our stay in St Louis with future planning with this location around the St Louis airport.

Humberto was extremely helpful, informed, and efficient. Very kind and helpful to work with. The over the phone booking service was quick, concise, and easy to use. I booked the room and arranged to park my car for my entire trip at the hotel, which is great.

Patient and helpful. A great experience. I would recomend staying at the LOGE in Leavenworth Wash. Umbeto guided me through the reservation process with ease. October is our favorite month to travel. Cool fall days and warm days to brighten the spirit.

Marco was so helpful and very patient. He got us all set up in Midlothian/Richmond, Va. - with alot of going back and forth between various hotels, we finally, landed on one. Awesome reservationist!!! Would recommend Marco to anyone needing to book a reservation through Wyndham. Thank you!!

Victoria was very helpful! She answered all of my questions and was very polite! I had many questions and she answered every one! She was very patient with my many inquiries. She let me know about the parking once I had asked. That was important because we will be driving in and need to be able to park. It’s important that we knew we will be paying $26 a day. It was also very helpful to know that she is a reservation company. That I was not speaking directly to the hotel. That was very helpful. I also received the email and text while we were talking to confirm that my reservation have been made. That also was very helpful.

Called number attached to the hotel. Got a booking agent. Paid 759.00 dollars for two nights. Could have booked myself at 592.00 dollars and was told I could cancel. Yet it says I would be charged for one night if I do. Took 167.00 dollars from me. That I overpaid for booking through an agent. I am sick to my stomach on this.

David was patient and worked really well with me to get the reservation that I wanted. He really did show tremendous professionalism throughout the entire conversation, even though it was a little stressful for me. I’m looking forward to staying at the Bellagio. I’ve never stayed there before so I am anticipating a wonderful experience.

They have a look a like website that comes up with a phone number in the area code of the hotel you call and they answer with the hotel name with Hotel Planner behind it. If you book they charge 2 times the rate with NO Refund saying you should have purchased refund policy (additional cost) but it wasn’t offered nor informed of No Refund. I was also signed up for a program I wasn’t informed of, it was 3 months free and don’t know what the additional charge after 3 months. I booked 2 rooms for 1 night at LaQuinta and was charged $461.62 on October 1. It’s October 2 and I can’t get a refund. I added a photo of the website to show how much trouble they went through to deceive to make it look like LaQuinta.

Had to get a last minute hotel reservation in a city that is over 200 miles away from my home. The hotel I called was completely booked. Robert helped me secure a reservation at a neighboring hotel. He was so helpful and very patient in reaching this goal. Kudos to you to have such a wonderful employee!

To be honest with you I don't know what phone call # you! I am very disappointed in Ramada inn 828 on Real in Bakersfield and would like to write reviews wherever I can in the poor service from the Ramada inn! I think the employees are a scam w/ deposits.

Ed ** was most accommodating. Very customer focused and clear. Nice job! Please express my appreciation for his professionalism to senior staff. Thank you. Be nice to learn of hotel parking. Breakfast options. Exercise facility. Swimming hot tub.

Hugo was very helpful in getting us what we needed. Offering the best price and accommodations. Made sure all my questions were answered. Making us aware of the refund coverage. Assured we knew exactly where the hotel was located. Asked if I was an IHG member.

Carolyn was very helpful, friendly and efficient. We had a common name so we had a little bit of a connection. She covered everything that I needed to know, including the pool, the restaurant, the free parking so I’m good. We’ll see you guys February 1.

The hotel, itself was as expected - why I called Fairfield - however, the phone number that appeared with the hotel listing lead me to believe I was talking directly to the hotel. The reservation host on the phone lead me to believe I was talking directly to the hotel and verbally sold the room as larger and when I said the cost sounded higher - assured me it was not and I was getting the best value.

Fernando was very helpful and answered all my questions. It was very easy to book and he was very helpful. I booked directly with him and he made it very easy. He was very polite. He made the booking simple. Looking forward to my trip. We were able to get a reservation at a time when there was a festival occurring and everywhere else who’s cooking, there was one room left. Fernando was able to help us secure that room.

Barbie appeared most interested in "getting the booking" and moving on! I noticed in the fine print of the room description the room has bathtub only. That's a problem for me. For the first time as a Hilton Honors member, I didn't feel "honored ". Well, you asked....

My reservation was made with great ease. A good call began when the automated system told me I had a 25-second wait for an advisor. Santiago answered and helped quickly and pleasantly. He didn't pressure me like on an earlier call. He was courteous and easy to understand.

Horrible experience and unfortunately didn’t know how bad this company was until we for caught their online scam. Do a quick search and you will find hundreds of BBB complaints against them for deceptive practices and misleading customers. Avoid this company and its other brands like Bookonline.com. They are bad people.

Mildred was very helpful and so pleasant to speak with. I greatly appreciate her kindness and assistance. She was very helpful with finding the best rate for me. She also offered to locate me a room in another Hilton property in close proximity.

The Associate went the extra mile. On I-70 UT, motorcycle. He found another property at much lower price, King bed to boot! The preferred first property, had a significantly higher price than a week ago. Associate was able to search other comparable properties, and scored.

Chris was very helpful finding me a cheaper room at the last minute. It was exemplary service. I was traveling north from ABILENE and needed to stop over in Henrietta and Chris helped me find a place nearby in Wichita Falls, which was cheaper than the original one I was looking at, it was a great help at the last minute and he’s done his job very well.

We get a lot of leads but very few get any bookings.Trying to Bill for invoices YEARS after is insane. Getting information incorrect regarding to groups that had booked or saying groups booked when they never booked at our hotel. Hilton doesn't like us using them for a reason...

Agustin was just wonderful! I am dealing with an elderly parent in a local Modesto hospital, so I don’t really know what my stay will entail. He was so very helpful and provided suggestions to manage my stay, and put notes in the reservation. I am very happy with the service!

The person I made my reservation was very helpful, knowledgeable and efficient. She made a note to request that my room be as close to the Valentine/Cope group as possible so that I can visit easily with family who have come for my niece’s wedding reception.

Maria ** did a wonderful job today helping me get reservations and she was very pleasant, very efficient and very kind. I told her she was a blessing and that she was a great representative of the hotel. She explained everything very well and did a super job.

Rep did a GREAT JOB. I called for a simple question and she was kind enough to research and able to answer it in a very timely manner. Even though the exchange was brief but the rep's willingness to help. If I ever need to make a reservation I hope I get more reps like that one.

So nice late in the day after breaking my reservation with Motel Six. Motel 6 was a very scary place. Max took a lot of that anxiety away. A special thanks to him. Great customer service. 5 stars for sure. Rooms were very clean. Great place to stay. Max made this happen, thank you.

I needed a room at the last minute, but my budget was limited. I personally made some phone calls with no luck, but I called and was connected with Hugo. I sure appreciate the time He spent to look up several hotel rooms and helped me find the right one. He was so professional, friendly and a pleasure to work with.

What an exceptional experience. As an Executive Assistant and Administrator for a U.S.-based business, I can confidently say that professionals like Aaron ** are rare in the hotel industry. His level of service was truly a blessing, setting a new standard of excellence. Aaron demonstrated an excellent understanding of both the industry and booking methods, and I was especially impressed by the care he took to keep my information safe. His knowledge, professionalism, and attention to detail were top notch. I cannot recall ever having a booking clerk experience quite like this one. As long as Aaron is part of the Fairfield Inn & Suites team in Kinston, NC, our company will remain loyal to this location. I’m beyond impressed!

Mariel provided excellent support for my reservation at the Taos Quality Inn. She was clear in her questions and directions and offered extra help as needed. She answered all my questions quickly and was very knowledgeable. The reservation was finished in about 5 minutes.

Went very smooth, easy. Would recommend to friends. Final test will be on day I check in, hope every thing goes as smooth as reservation! Lady helping me was very helpful and courteous and patience. As my hearing is not the best. +++++

The process was very quick, easy and efficient. Not a very long wait time. All matters handled over the phone. The representative was very pleasant to work with, very nice and polite and knowledge and had lots of patience answering all of my questions.

We were in town last minute for an event and Edgar went above and located us a hotel on a sold out weekend. He checked several hotels until he found one at a great price with breakfast. He definitely is an asset and the hotel was nice. My only complaint was we had to go to the hotel next door to register. I thought that was inconvenient.