HotelPlanner.com Reviews

I tried to make a reservation online, which became very difficult. It didn’t like any information I would put in and it was throwing back to the beginning, so I decided to call the local number of the cove, and it was very nice. The first I spoke to was in detail about everything and listened to everything. I had to say I’ve stayed at the cove many times. She has put me in a decent room. I hope we will not know that till June 3 through the eighth, but I’m sure if she did such a great job on the phone taking my reservation. I’m sure she will make sure that I get a very nice room.

I am writing to express my sincere appreciation for the exceptional service provided by Phillip during our recent reservation process. His professionalism and accommodating nature truly stood out, making our experience seamless and enjoyable. My sisters and I have always preferred staying at Embassy Suites whenever we visit our hometown of Sacramento.

I recently spent a few days in Ojai, and my hotel experience was a major part of what made the trip so memorable. From the moment I arrived, there was a sense of calm that felt very true to Ojai’s reputation—quiet, scenic, and just a little removed from the rush of everyday life. The check-in process was smooth and welcoming. The staff struck a nice balance between being friendly and professional without feeling overbearing. They offered helpful suggestions about local spots to visit, including hiking trails and places to catch the sunset, which ended up being some of the highlights of my trip.

I am quite impressed with the customer service. The seemingly no regard to the extra mile to ensure I land in a safe and peaceful atmosphere. A generally pleasant experience all the way around. There were however a couple discrepancies in the information provided and I had to scramble a bit to make things happen. I was told I could use my card to secure a reservation and then pay cash when I got to the counter. That is false information. Voyager Hotel does not accept cash. I am fortunate that I had enough money in my account to pay for two days and then make the necessary changes to complete the transaction. A tense moment, but all is well.

Making the reservation was easy enough. The very first question I ask before making the reservation was if they rented to locals and I was assured that they did and it wasn't an issue. I then asked if the pool was available and I was told it was. I paid Super 8's higher rate to stay here specifically for the indoor pool. I come to check in the very next day and my first thing the girl at the counter says is that they don't rent to locals even though I had just made sure that it wouldn't be a problem so I explain that to her. She reluctantly checked me in. Later me and my children are so excited to get to enjoy the indoor pool that we had just confirmed was open the day before find out it wasn't open. It was closed. Had been for days because the heater went out but when I asked no one mentioned that to me. I could have saved money and just stayed at a hotel that didn't even have a pool.

Marc was professional, kind, and efficient in assisting me with my hotel reservations. Excellent experience making a reservation for my son and his girlfriend for La Valencia Hotel in La Jolla. This experience was important to my family, because his father and I were married there in 2000.

Maria Isabel was very professional and helpful with my room reservation. She was also very nice and I really appreciate that. I don’t reserve rooms very often and sometimes find it intimidating but my experience was very pleasant. Thank you Maria.

The customer service was 100%. He provided discounts and spoke very fluently. Gave the hotel a good place to reserving with all amenities. I would refer you. I can't make me add more. He was very detail-oriented, gave all the additional things that's required. I would give a referral to people for Victor... people to Victor as a good service provider.

She was very professional. May I add that she was very patience with me. With all my questions and concerns. Help me all the way. To book my room. I look forward to doing more business with this company. Thank you.

Thank you Cassandra for waiting for us to transfer money to our acct to reserve our room. I am attending my daughter’s college graduation party and needed a place to stay. You were very helpful. Thank you.