HotelPlanner.com

We booked a hotel through HotelPlanner which was less than satisfactory once we checked into the room. We ended up having to change hotels late at night. The following day I emailed HotelPlanner customer service and received a response that day that it was being researched and the representative I worked with was friendly, responsive and worked to help me reach the conclusion I was seeking. I was very appreciative for their prompt response and fair treatment of the situation.

Yasmin ** was an absolute pleasure to work with! She was very professional and has excellent customer service skills. I really appreciate her prompt responses and helping me quickly resolve the issues I was having. Superb customer service! Thank you!!!

I had to cancel a reservation and was not refunded the money but the response was timely and effective and I got my refund. Very good work. Thank you! They work with the hotel to get me my money refunded on my credit card. I hadn't used a service before but I would use it again in the future if necessary.

Booked hotel online through HotelPlanner. It was booked OK. But, the reservation was duplicated and billed the double amount to my corporate credit card. It took two weeks to clear it up. I had never experienced this kind of silly mistake as well as long time recovery. I could rate zero star if possible. However, the follow up by Reginette was excellent. I can rate her 6 stars. Therefore, I rated 3 stars considering two extreme conditions. Thank you very much for your support, Reginette!!

I recently booked a two night stay to your hotel. Upon arriving in town I received news of a death in the family. Your agency was very understanding of the cancellation request due to the circumstances. It is great to know that big companies such as yours are willing to work with customers during unexpected occurrences. Thank you.

I was very pleased with my interaction with Hotel Planner. After booking our rooms I needed clarification, my email was answered quickly by Reginette. Then later unfortunately because of medical reasons, I had to cancel one of our rooms. Again Reginette took care of everything quickly and courteously. I am most grateful during this stressful situation. Everything was handled smoothly.

We had an emergency in our family and they were able to help us resolve this part of our trouble. Thank you for the professionalism, willingness to help and most of all, for the kindness. We will book here again!

I called yesterday and spoke w/ the pleasant, Alina from customer service. I was disappointed that I had to cancel trip and knowing it would not be possible for refund; however, I was pleased that they did refund me under the circumstances of Hurricane Irma upon us. THANK YOU!!!

Since of the delay in my travel to Denver, I talked to the hotel and they said me I might get the refund. I appreciate ** to really help me to solve this problem. ** were so kind and every time I send email they response and helped.

Change in itinerary was needed and the agent was helpful, efficient and accurate. Very impressive service and I will recommend you to others. Thanks again for all your help. What more can say but well done on providing this service for hotel bookings.

It was late in the evening when I booked a room - and afterwards found I had omitted my spouse...! (Reservation was for one, not two.) Fortunately, a quick phone call the same night was very helpful, and was followed by a morning confirmation for exactly what room - and number of guests - I needed. I am very grateful! Will definitely use them again.

I booked a hotel for a group trip through Hotel Planner months in advance for vacation and got an extremely good deal which was non refundable. About two weeks prior I realized that the hotel I booked was one hour away from where the rest of the group was staying. I contacted Hotel Planner in which the agent informed me of the terms of my reservation (non refundable). Since this was a huge emergency and I insisted to speak to a supervisor/manager to see if there was any way possible to either cancel the reservation or book something closer to the group. I ended up speaking to Regina who was nothing but helpful. After going back and forth between the hotel and Hotel Planner, I was able to cancel that reservation and book something closer at a sister hotel. If it wasn't for her or the hotel management staff (Novotel), I don't think I would be able to enjoy my vacation the way I planned.

Late at night I was making motel reservations and failed to pick the date for the reservation. Apparently, the reservation choose a "default" date which was that very night. As soon as I received the confirmation and saw the date, I realized the mistake I had made. I left my number with the reservations specialist for HotelPlanner and she returned my call the next afternoon. The company refunded the total amount. I am very pleased with the outcome and courtesy with which I was treated.

Just wanted to share my gratitude for Reginette for swiftly taking care of the double charge on a recent reservation. The team was quick to respond to my concerns and followed up with the appropriate people to get the extra charge refunded. Excellent customer service and I will definitely use this site again to book our next reservation!

I had to cancel a reservation this morning; I used email and had a response within an hour. Great service! Thanks. I would definitely use HotelPlanner again for any reservations I need in the future.

I booked a hotel in Staten Island, NY and due to unavoidable circumstances our flight to Trenton could not accommodate us. I requested to cancel the hotel reservation and refund. Without any questions asked, they have consented and refunded full amount without even a cancellation fee. I AM VERY GRATEFUL FOR THEIR POLITE AND COURTEOUS ATTITUDE. They are very understanding, cooperative and helpful. Excellent service and I have NO reservation to recommend to friends and family members.

We booked this room in Florence for my parents, who had to unfortunately return home early due to illness. It was very easily cancelled and I was very grateful because of all the other issues happening at the time. Thank you for your help.

Reginette ** went the extra mile to help alleviate my distress. I didn't feel safe traveling to my hotel this evening due to Tropical Storm Emily. She contacted the hotel obtained authorization for me to be able to receive a refund. I am so grateful. Kudos to Reginette and to HotelPlanner for excellent customer service.

The first transaction to book a hotel room failed on ticketmonsterperks.com, yet charged with no confirmation email. The second transaction went in smoothly and normally. Solved in few days by reaching out by email only. Not needed to reach out by phone. Thanks a ton Reginette.

I had to cancel a reservation due to unforeseen circumstances and I was very concerned that I would lose my money because the cancellation was not following HotelPlanner.com policy. Your supervisor Reginette was SO understanding and helpful. She turned my experience from a disappointment into a delight. Thank you.

On July 8, 2017, as we were headed to our hotel at Best Western Merry Manor South Portland, ME, we received a call that our niece was in a fatal vehicle accident. When we arrived at the hotel, we were trying to figure out what course of action to take. As a result, we had to cancel our reservations through Hotel Planner and the hotel because we needed to get home to our family. Hotel Planner worked with the hotel and they were able to get us a refund. We truly appreciate Hotel Planner and Best Western Merry Manor for their support and empathy during this difficult time. Unfortunately, we were not able to get home immediately due to flight times and the unreasonable high rates but we were able to get home in time for the funeral. I highly recommend Hotel Planner for your future travel plans.

My husband and I booked a hotel stay through hotelplanner.com and we ended up having to leave the hotel the same night. Requested a refund and the person helping us was quick & kind. We'll definitely use hotelplanner.com again in the future!

I needed help to adjust a hotel booking in Ohio. I had booked the wrong night and needed to switch it. Reginette ** was very good and helpful. She tracked down my order and confirmed that my booking had been changed and I would not be charged for the night I did not use. She did this quickly and was friendly. I appreciated it very much. Thank you.