HotelPlanner.com

Used this service to book a hotel for a wedding. Made a mistake during the process and accidentally booked the room for the night that I was making the reservation. Immediately called the customer service line but went straight to voicemail 4 different times. So, I eventually left a message and also sent an email trying to do my due diligence to correct the issue. Since I had to wait until the next day to pursue it further, I went ahead and booked my room for the correct dates as a gesture of goodwill. The next day I talked to someone on the phone who had to send my case to the "escalation" team for review to see if they would refund my mistake. Told me over and over again that she "couldn't make any promises".

We booked a hotel room near Dove Valley, CO for an 8:00 am soccer game as part of the Colorado Rapids Ice Breaker tournament. The booking website was very good and the prices were very good. The price we paid had a no cancellation policy. However, the entire tournament was cancelled due to bad weather (snow and below freezing). Ursula ** at HotelPlanner represented us to explain the situation to Holiday Inn. And she was able to secure a refund for us even though the price we paid had a no cancellation policy. I thought the service was great and all parties involved were understanding of the situation and very fair. I would use this service again for other tournaments.

We had booked a hotel for a wedding through the site and were told 2 weeks from arriving that due to some pregnancy complications I would no longer be able to travel. While our trip was nonrefundable, I reached out to HotelPlanner and explained my unfortunate circumstance. I spoke with two of the nicest women on the phone who suggested I provide a doctors note in order to speed up the review process.

I was issued a hotel voucher for 250.00 because I have used hotels.com for many reservations for student travel. I made a reservation last weekend for a hotel in NJ, however my mom took sick in AZ and I had to cancel the reservation. The problem was that I had to add $124.00 of my own money to the voucher amt. to be able to make the reservation. When I cancelled the reservation I asked the man who helped me if they could put the 124. back on my card and he told me that it would go to a card number (he gave me the last 4 numbers) of a card that I don't have. I became concerned that the money wouldn't go back to me.

I had to cancel our hotel reservation due to an unexpected medical emergency which occurred 1 day before we were scheduled to leave for vacation. Unfortunately, we missed the window to cancel our reservation without penalties. I contacted the escalation department and initiated a conversation with Reginette. I explained our situation and asked if she could consider not penalizing us for the entire amount of the reservation. We knew we missed the cancellation deadline but hoped she would consider the last minute emergency situation. Reginette was very understanding to our situation. She said she would look into whether she could help us out a bit with the penalty. She said she would look into this and get back to us within a day or two and she was true to her word.

I was pleasantly surprised with my experience with Days Inn by Wyndham through HotelPlanner. I made a reservation to go to a friend's wedding and fully intended to go. However, I got sick shortly before our trip and had to cancel the trip. I called the hotel, even though I knew it was a non-refundable reservation (which I think was just because it was a wedding block of rooms), to see if they would make an exception since I obviously couldn't have planned to get sick. They forwarded my call to HotelPlanner, through whom I had made the reservation. Within a couple days they got back to me and confirmed my refund. The people on the phone were polite, as well.

We had a family emergency and were unable to keep our reservation. My husband had surgery that he obtained some major complications as a result. Reginette was so professional and helped up via travel voucher to keep us from losing our money that we had for our stay. This was an above and beyond experience and we greatly appreciated her attitude and willingness to go the extra mile to see what could be done to help us.

I booked a room through HotelPlanner.com and when I arrived to check in they had no record of my reservation even though I paid in full and had all my itinerary email they sent me after I booked. Well I had to get another room which they said I wouldn't be charged. And of course I was so now I paid for a discounted room and a full price room. Waiting for a refund from either one or both but seems no one wants to take the blame for the mistake.. Been almost 2 weeks and have heard nothing. Think it's bad customer service in both ends, the hotel and Hotelplanner.com. Won't use either one again!

Regina helped me cancel this hotel stay when the others refused. After they had me do this and do that and then they would evaluate and get back to me... They never did. Regina helped us within 1 day. We truly appreciate her help.

I accidentally entered the wrong names when I booked the hotels for my guests. I tried to change it online but it didn’t show. I called and the staff helped me change it immediately and answered my questions about my rewards points. Overall very positive experience. The room information of the hotel that I’m booking is kind of confused though. I hope they have more concise titles.

Extremely helpful. Done in a timely manner, and everyone was courteous. I like La Quinta because of their pet policy, and this encounter only enhances my positive position. I would not hesitate to stay in a La Quinta in the future and would most definitely recommend this hotel to all of my dog friends. Thanks!

We had to cancel our reservation after the date required for a free cancellation due to my mother's declining health and eventual death. When we contacted customer service, Reginette ** refunded our full amount paid due to our circumstances. They made the process very easy.

I wanted to thank Ursula ** for assisting me with a hotel refund. We had booked through Weddingwire. Unfortunately the wedding was called off, thus we had no need for the reservation. I contacted the given phone number and talked to a very nice person who took down the information. He stated that someone would get back to me within three days. Ursula contacted me the next day and stated the I would be receiving a refund. I really appreciated the prompt service and friendly staff.

I spoke to several people who would not let me cancel my reservations without charges. Finally, I received a call that the manager agreed to a refund. I became quite ill and could not make the trip. I am so appreciative that someone went the extra mile to grant me a refund.

Very please with the time it took to get an answer And my voucher was return so I could use it again. You want 40 words. Well I am waiting for a reply on the next Date I can book my hotel and then I will give you a 5 stars. Best regards. Thanks.

I made reservation through this service but I made a mistake on dates. The rules are no changes and no refunds but they chose to help me get the right date and time for my stay and got a refund for the wrong date. But somehow the hotel booked a second stay and for two rooms not just one room. Ursala was fantastic and persistent and was able to get the situation straighten out and got me my money back. Thank you Ursala!!!

Thank you Reginette ** for your help. I appreciate the extra effort you took on my behalf. Although I was not able to use the hotel room this time, I will certainly book at Marriott in the future. Great work.

Was traveling out of town to a basketball tournament. We booked a hotel in the wrong city of the tournament. Explained this to representative and they were able to not have my card charged for the stay even though the cancellation deadline had passed. I’m very appreciative and great job to the representative!

Booked through HotelPlanner. Unfortunately, due to family emergency was not able to make the stay at the hotel. Was advised that my booking was not refundable. As a courtesy it was requested for the refund and was provided. Very grateful for the quick help.

After finding out the date of my friend's funeral, I made reservations with you. Later, I was asked by the family to stay at their home. When I called customer service, they were empathic and kind and submitted a request to cancel my reservations. Ursula ** reached out to me letting me know that she was processing the request. She was also kind and kept me informed throughout the process. I would like to thank everyone involved for their kindness and understanding.

I inadvertently double booked a room at Hampton Inn through the Entertainment travel site. I contacted customer service by email. Reginette ** was professional and very prompt at investigating and then reversing the extra booking. I am thoroughly pleased. This makes me a fan of the service.

I had the most frustrating experience trying to book a hotel room for our wedding weekend through this website. We had one of those "pre negotiated discounts" for wedding block set up, and tried to book a suite for ourselves. Tried one hotel/room, put in my CC info, kept getting an error where it wouldn't let me pay. Triple checked my info, everything is fine. Try again, get the error again. The error message was "This credit card was declined without giving us a specific reason". That's the first technical problem I had with them. They provided a toll free number to call them to sort it out, great.

We were booked for 1 night at the Renaissance Westchester Hotel for May 3rd. Unfortunately, my husband had a kidney stone and was in pain and we had to cancel our reservation. While it was no longer refundable Ursula ** was able to take care of it for us which we truly appreciate. We were going to be in town for a concert which we would end up losing the money for the tickets we paid for, so not losing the money for the hotel was a relief. Thank you, Wendy and Richard.

I called 31 days in advance to cancel my reservation at Hilton Garden Inn in Norwalk CT. The event we were attending was cancelled and so there was no reason for us to need the reservation. We were told by Hotel Planner and Hilton Garden Inn that there was no way they could refund our prepaid $372.62. I never heard of a reservation not being able to be canceled with a month's notice.

I recently booked a hotel room and did it unknowingly through HotelPlanner. The event I was attending got canceled so I have been battling with this company to cancel my room. Granted, the statement I received said no cancellations or changes. So I called the hotel reservations manager directly and she told me to contact HotelPlanner and have them call her. She said she would approve the cancellation and all would be good. It is now probably 4 weeks into this and HotelPlanner has done absolutely nothing. I have checked back with the reservations manager and she says they have not contacted her. I have called HotelPlanner about 5 times to get this matter resolved and each time I'm told the same story -- that they will expedite the matter and get back to me. It seems to me they are doing nothing. I will never again use this service and will always regret using them in the first place.

Booked a room and after checkout I got an email saying that the room I booked was no longer available and it gave me a smaller room for the same price. It said the room was over booked. I was able to book a larger room than I was planning which was fine, but 3 days later I helped a friend book a room and the original room I was trying to get was available again. I have been trying to get my money back for over 3 weeks now after I contacted customer service and they said give it a couple of days to see it returned to your account. I still have not seen it and I get very little updates during this process. I should have just gone through the hotel to book the room and not used this website. Really would just like my refund back.

Months ago when I was looking for a hotel agent to block rooms for my event. I researched HotelPlanner. I didn't like the aggressiveness of their agents & found a wonderful agent at another company. I was never HotelPlanner's client. Sonia ** repeatedly sent emails demanding to know which hotel my party was booked. I advised I was not her client & stop emailing me. She threatened to find the hotel we had our rooms booked and would have them canceled. I advised I booked with another agent & stop sending emails again. Thursday, she emailed a hotel sales agent at Ayres Hotel, I was copied, advising them to cancel rooms under my name. My party was not booked at that hotel. I have proof of this email. I am filing a complaint with the Attorney General's business unit and the Secretary of State business unit as well for the unethical, unprofessional manner Sonia and HotelPlanner does business.

We saved about 50% on sleeping rooms for our recent event & the team at HotelPlanner went above-and-beyond even after our event to ensure our complete satisfaction! We’ve used Hotel Planner on several previous events & they always come through with flying colors!

Your representative Ursula ** was able to assist me w my request efficiently and quickly. I was unable to get assistance at the hotel. She is a remarkable employee. I think she should be recognized for her prompt customer assistance skills. Thank you.

I made a reservation through a wedding website. It linked to HotelPlanner. The room rate on the website was incorrect. I was told, by the hotel, to cancel and book through the hotel directly. Hotel planner refunded my nonrefundable reservations in just a few days. Thanks for your help!