HotelPlanner.com

Hello I'm a US Federal Officer working the night shift. From my job I called up Samantha at 0150hrs. to assist me with booking a hotel room for my wife and I as we prepared to visit my Dad after his open heart surgery... She was so patient, professional and Helpful with me at that time of the morning. I'm so grateful for her second-to-none assistance. It's people like Samantha that encourages me to live the life of service to this Great nation of the United States of America... Thus, after retirement from the US Air Force after 22 years of Service, I immediately extended my service to country as a present US Federal Officer... Please pass on my highest regards to Agent Samantha. Please feel free to contact me for any further follow-ups to my comments. Job well done. Keep up the Excellent work Team...

I appreciate the help received from Reginette ** in securing a refund for two days’ stay in a hotel fee. I had booked a seven day stay at Holiday Inn Express in Dripping Springs, TX. Due to the unexpected death of a brother in a different state, I need to shorten my stay in TX. I informed the required parties of need for an early checkout. I was billed and had to pay for the entire stay. I ran into roadblock after roadblock in getting a refund for over six weeks. Received constant denial and requests for confirmation of promised refund. Enter Reginette; and after three days of providing names and other information, denial was rescinded. Confidence in online communication has been restored.

I was refunded after booking hotel dates required for FEB 21-27 were accidentally booked for MAR 21-27. And so, to facilitate my business guests, I had to pay a second time when the guests arrived at the hotel on FEB 21. This was greatly appreciated as the charge was over $2,000. As a result of this understanding and cooperation, I will now be utilizing and recommending "Hotel Planner" from now on. My many thanks to Reginette ** for this extra effort and kind assistance in bringing resolution to this situation. Thank you!

I booked a room Wednesday 3/9/22. I am traveling to Rhode Island this weekend for a basketball tournament. The room I originally tried to book kept going up on prices while I was on the phone with the agent so she ended up finding me another hotel four mins away from the original hotel and a cheaper rate. Turned out the Team was staying at a whole different hotel with a group rate. I was eligible for a refund that I had booked but when I requested I was given two options (full refund or refund with a voucher).

Carlos has great customer service skills very professional. Carlos checked to see if any discounts or specials on a room. Made sure I got my confirmation number by text and email. I would have liked an earlier check in time but was told need to call maybe that would be something to consider changing make it nicer for people to get settled in their room earlier in the day so they can get out and enjoy time out instead of waiting to get into the room. Also it would be nice to use AAA or AARP discount.

Awful. Feel scammed! After booking hotel and my credit card was charged! Hotel did not get paid their rate or even room paid for. Still waiting on refund after being canceling and talking with customer service explaining problem. Still awaiting on credit..SCAM..

Mr. Rommell **, provided several choices and prices as per request. My request was not easy, as I needed a hotel which was pet friendly and close to my training center. I appreciated his patience and a Pleasant manner.

Joel was very professional. He provided information of the various options available clearly, answered questions when asked and assured me the specifics of the option I selected would be forwarded to me via email. He was also very friendly and I enjoyed speaking with him throughout our phone call.

Made reservation through toll free number with Adrian. Arrived at Courtyard Flint by Marriot 5206 Gateway Center 48507 but no room was available for check in. Ms ** could see reservation conf: ** and Itin: **. Ms ** called Residence Inn Marriott and spoke with Shawn who worked and booked us a room. I am very frustrated after driving 12 hours only to find no room after a confirmation. I tried to reach reservation but recording would not give me an option for a live representative to cancel reservation. Please cancel this reservation, contact me personally at ** and provide me restitution such as a free nights' stay. Disappointed, frustrated, tired and plainly disgusted with Marriot. I am ver

Super and helpful, but to another hotel. Ashley was very helpful and thank you.. She was very good and happy for her Assistance. Just Curious how the Hilton could be all booked up. Wished I was staying at hilton.