HotelPlanner.com

I appreciate the help received from Reginette ** in securing a refund for two days’ stay in a hotel fee. I had booked a seven day stay at Holiday Inn Express in Dripping Springs, TX. Due to the unexpected death of a brother in a different state, I need to shorten my stay in TX. I informed the required parties of need for an early checkout. I was billed and had to pay for the entire stay. I ran into roadblock after roadblock in getting a refund for over six weeks. Received constant denial and requests for confirmation of promised refund. Enter Reginette; and after three days of providing names and other information, denial was rescinded. Confidence in online communication has been restored.

I booked a room Wednesday 3/9/22. I am traveling to Rhode Island this weekend for a basketball tournament. The room I originally tried to book kept going up on prices while I was on the phone with the agent so she ended up finding me another hotel four mins away from the original hotel and a cheaper rate. Turned out the Team was staying at a whole different hotel with a group rate. I was eligible for a refund that I had booked but when I requested I was given two options (full refund or refund with a voucher).

Upon Arrival had no room. Manager cancelled and gave us a letter to that effect. I called customer service the next morning, a very rude lady said she would expedite our refund since we were out of town for my grandmother's funeral and out the cost of 2 hotels. No refund. We called Customer service when we arrived home. They said to wait 12 weeks. We disputed through our card company, they did not refund. I finally emailed Tim **, a rep that has worked with our baseball team in years past, he put me in touch with Reginette **. She worked very hard over several week until we received our refund just before Christmas. Tim and Reginette are the best example of who you want working for you. I thank them ever so much, God Bless.

I booked a room for my son who was traveling first time ever alone, to his first air force assignment in utah. Although he had a confirmation number, they refused it, saying we should have booked directly through them. They had no rooms available. He was upset, alone, and it seemed management could care less. They did pull an out of service room, not a suite, with a broken window, leaky faucet, and other issues, and I appreciate that very much. However, they booked us twice for a suite, so I got the number to Reginette of hotelplanner.com. She calmed me down by first apologizing for the service, then assuring me our problem would be addressed immediately. Within a few days she took care of everything, and I cannot thank Hotel Planner enough for the quality, experience, and obvious training she had. Amazing. My son's name is Jesse **, our booking was under my wife's name, Christine **, same address as above. Please call ** if you need any info.

We reached out via The Knot for a group reservation hotel inquiry with the Newport News Marriott at City Center. Shortly after, I received an email from the account manager, Bryan **. He informed me that he reached out to the Marriott hotel manager and provided me with the hotel rate. He stated that he was in the process of trying to get us a better rate and would be in touch. He followed through with this request and provided us with a lower rate for our wedding guests. He helped set up the room block with the Marriott so that we could start sending out the information to our guests. It was very generous of him to try and get a lower rate than the initial rate, because it ended up working and we felt relieved to be able to offer our guests such a reasonable rate among other expenses that they would be paying for, especially since many of them were traveling/flying to be here for our big day.

I had been calling hotels a day yesterday to get further inland from hurricane Ian and finally found one 3 hrs away. Today I thought I'd try one more time to find a hotel closer, which I did at the Crown Plaza at Bell Tower. I spoke with Ashley and she was so helpful, very supportive and kind to get me a room with my small dog which normally isn't allowed. She was an amazing receptionist!

Quick, efficient, very helpful, fantastic outcome! I would’ve been sleeping in the car if it weren’t for the agent's help finding me a room. I tried myself on the Hilton app and the IHG app and the KAYAK app. The drive to another city would’ve been many hours so I’m very happy.

Valarie was so patient with me throughout my reservation process. I asked her several questions and she answered them all. She is an asset to your company. You need to reward her. Got her professional work ethics and pleasant attitude.

I tried to contact people from the second I arrived at the accommodations. Your agent who booked me and 11 of my friends blocked our number so we couldn't even ask if there was a mistake. Of course, it was nonrefundable reservation. We were led to believe we were staying in a Super 8 down the street instead were in a Super 8 near NOTHING in Lake George. It was an awful hotel, but the worst thing was the lack of customer service.

Superb service. Polite and helpful in all respects. The only thing I would recommend is that you query individuals about their military service. The hotel I booked at does offer a discount which I found out about at checkin. Just a thought.