HotelPlanner.com

I contacted the hotel directly to cancel my reservation more than 48 hours before the arrival date. Hotel Planner had already charged my credit card. The hotel couldn’t refund me because Hotel Planner got the money. Hotel Planner will not respond to my inquiries about refunding my money. Very frustrated and disappointed in their customer service. Will never use them again and will tell others not to use them.

After combing the Internet for a rather urgent hotel reservation for my husband's medical procedure in Vancouver, B.C., I called what I thought was a direct reservation number (which I've used before). I was offered a 15% discount for a middle-of-the-road hotel in a noisy area of Vancouver, but it was close to the hospital and acceptable under the circumstances. I was never told a.) There was a "reservation charge" of over $200 (US) and b.) All charges were in US dollars and c.) I had to go online, through a "procedure" to find my official receipt because the hotel was not able to provide one directly. Our necessary medical trip has now cost hundreds of extra dollars. Never again. (We live in B.C. Canada.)

My elderly mother tried to book a hotel room at the Quality Inn in Petaluma for this weekend. On the HotelPlanner site she found a very affordable senior discount rate. She double-checked the price for all three nights of her stay, clicked "book," and great! Except... not. She was later emailed a price quote that listed two of the nights as significantly more expensive than the third night. Luckily we took screenshots of the original deal, emailed their customer service, and were given a phone number. Tried the phone number, it was an automated message that hung up on me - twice. Tried the customer service representative - Ynasthia - and she said, "the rates change automatically and we have no control over it." Went back and forth and finally... mom was offered a $100 discount coupon. Great, problem solved. Except... not. Again. We were then told she couldn't use this coupon for her stay but had to use it later!

Had to cancel a hotel. I had the opportunity to work with Reginette on my issue. Extremely quick and helpful. My problem was solved within a day! With a full refund and zero a headache, I would recommend this platform to any of my friends. Thanks. :)

I had a great customer service experience with Reginette. She was extremely helpful and was able to resolve my issue in a timely and in a satisfactory manner. It was a great experience working with her. I would recommend HotelPlanner as it was easy to use and the customer service was great.

I got a good customer experience with Ynasthia **. I always get a quick response for email regarding my cancellation. It was long to solve but I never felt abandoned. I'm happy with the full refund. Good communication, quick reply.

I had made a reservation for a motel room to go to a wedding and was then invited to stay with the family of the groom. When I called back to cancel, the first person to whom I spoke said they could not cancel it, but would connect me with their manager. It took two tries at this process to get the job done, but it was taken care of and everyone I spoke with was pleasant and responsive.

We had a horrible experience with Hotel Planner. I booked a room at the Holiday Inn Express I 95 North in Port Wentworth, GA. After checking in, we received a call from the front desk saying that the payment for our room had not been made, even though I had a confirmation email and proof that the money had been deducted from my checking account. The hotel was going to make us leave, saying that the hotel had not received payment from Hotel Planner for our room. We were tired from 9 hours of driving and had our twin daughters crying because they thought we were going to have to leave. This continued for over two hours. Finally, we got IHG customer service involved and they told the front desk person to go ahead and let us stay. After two hours, Hotel Planner still had not sent our payment to the hotel. We had a terrible experience and I would not recommend Hotel Planner to anyone!!

I had mistakenly booked an extra night for the Leaders conference in Chicago. I wanted to take off one night on the hotel reservation. Reginette ** from your help desk helped me to correct my mistake. :) All is set now for my stay in the Palmer hotel in Chicago.

I booked three days stay (check in May 16, 2018, check out May 19, 2018) in Edward Hotel Chicago on May 1st, 2018 (Itinerary # **). On May 15th, my guest arrived one day early, and would stay in Chicago from May 15th to 17th. I called 800 number and talked to one of your associate to ask sifting the date in same hotel. She instructed me to book one night stay for May 15th. She then changed original booking to two days stay (check in on May 16th, check out on 18th). During my hotel booking process, changing the dates after booking, and the refund back, Reginette helped me step by step. All procedure went through smoothly. Thank you, Reginette!!

I had a question about my hotel reservation type and details. I didn't find the room and meal information in my reservation confirmation. The person who helped me was very professional and his answer was satisfactory. His response was fast too.

My name is Andrew **. I was attempting to make a reservation for a hotel in Lafayette, Indiana but made the reservation fro Lafayette, La. Needless to say when I realize the mistake I was very concerned because I'm on a fixed income. My situation was referred to Ms. Reginette ** and she did a fantastic job of explaining your policy and taking care of my problem. I will use your services in the future because of how she handle my situation.

I booked a room for one night at the St.Louis Renaissance Airport Hotel in April 2018. The room was less than desirable. The comforter had several holes, the phone did not work, the tub was dirty, and the carpet was stained. I took pictures and made the front desk aware. I could not get refunded from the hotel since the hotel was booked and paid through HotelPlanner.com. After leaving the hotel, I contacted HotelPlanner.com and the runaround began. I am still waiting to find out why I was told that there was no approval to refund my money when I paid HotelPlanner.com directly. Who is not approving my refund?

Rennette was very professional and helpful when I called to book a room in Chicago, Illinois. She was very thorough in finding me a room 6 miles away from my conference area. She searched for the best price to fit my budget, she researched public transportation for me from airport to hotel and getting around in Chicago. She did it with such ease and being pleasant and had a lot of patience. Please help me in thanking Rennette.

Reginette - Very pleased with the way she catered to our needs as we had unexpected changes to our travel plans! Will use these services again and refer to family and friends. Thank you for your help during this time as we travel to our grandfather's funeral!

I had cancel my nonrefundable reservation due to the weather. I was very pleased and grateful when I was emailed that my account would be refunded all but 5%. Great customer service. I will stay there (Ameristay) on my next trip.

I had to cancel our hotel reservation due to an unexpected medical emergency which occurred 1 day before we were scheduled to leave for vacation. Unfortunately, we missed the window to cancel our reservation without penalties. I contacted the escalation department and initiated a conversation with Reginette. I explained our situation and asked if she could consider not penalizing us for the entire amount of the reservation. We knew we missed the cancellation deadline but hoped she would consider the last minute emergency situation. Reginette was very understanding to our situation. She said she would look into whether she could help us out a bit with the penalty. She said she would look into this and get back to us within a day or two and she was true to her word.

I had to modify my reservation. It was difficult during the weekend, and the hotel was unable to do it, which was very frustrating. I emailed you, and Reginette ** replied on Monday. I wrote again on Monday eve and by Tuesday the modification had been made. She was polite and friendly.

I had very bad experience with HotelPlanner.com. Bad customer service with bad supervision. I spoke with more than 10 people to solve the issue. They connect me to each other till they connect me to Expedia who cannot help or do anything. I do not advice anyone to reserve or book through them.

I just wanted to commend my agent (I cannot recall her name), who went out of her way to find a hotel in the area of Austin, TX, I wanted with an affordable handicap-accessible room for my wife. She located one at the Wyndham Garden Hotel Austin. She deserves commendation.

We were experiencing delays with our travel provider that affected our hotel reservations. Thanks to Ms ** at HotelPlanner our issues were quickly addressed and resolved to our great satisfaction. We were impressed how quickly she got back to us when we needed help and how quickly she fixed our problem. Thanks so much for helping us on a very stressful day!

I called the Hampton Inn to make a reservation and was told the hotel was full as we were making the reservation. Reginette helped me a book a two-week stay at the Days Inn at the government rate. My supervisor decided to save the government some money by having us come home instead of staying over the weekend. Trying to change my reservation was a whole bunch of heartache, Days Inn would not cooperate and they did not tell me that THEY canceled the original reservation when I called the day before to change it.

I booked two rooms at the Marriott in Hunt Valley Maryland for a school reunion. My credit card was immediately billed for both rooms and then my friend was charged to her credit card when she arrived for her room. I called HotelPlanner to resolve this and then I was sent on an unnecessary paper chase. I have already spent an hour on this and it is not resolved. If you use HotelPlanner be aware your credit card will be charged immediately and you may be charged again at check in!!!

Give Ynasthia a Raise! She was courteous, prompt, and followed up exactly when she said she would. We needed to cancel a hotel booking that we were told we were able to do - we ended up purchasing another hotel room (we wanted to upgrade) but then the hotel back pedaled and said they wouldn't be able to give us a refund! Ynasthia was great with helping us resolve it. Absolutely amazing customer service. Thank you Ynasthia! You saved us a lot of anxiety while planning our wedding!

While booking a stay for a wedding in Canada, an error caused me to book for an additional unnecessary night. I was very upset, but when I reached out for help, the representative (Reginette) was calm and pleasant and resolved the issue for me. I really appreciated the polite and efficient service. Thank you!

I've used HotelPlanner.com in the past. For my most recent reservation, due to a mix up, an expensive itinerary was reserved for the wrong sets of dates. Reginette was very helpful and helped me find a resolution to the issue within a quick turnaround time. The whole interaction with Customer Care was professional and painless. This definitely helped prevent a damp start to my trip. Would recommend to a friend.

The service from Reginette was one of the most professional experiences I have ever had! Her passion and excitement to deliver the best service to me was exceptional and greatly appreciated! She was great. Can I have her number so I can call her specifically when I need assistance!

There are no real perks or competitive rates when using HotelPlanner.com. Most hotels fail to meet basic requirements so users are forced to sort through listings that don't meet locale or star ratings. Trivago saves you more.

I had not recognized a reservation with HotelPlanner on my account since it had a Florida reference. I reported the charge as fraud disputed the charge. A couple days later I realized the charge was one I had made for a hotel near Friday Harbor, WA. I called my credit card holder and explained the problem and they put the charge back on my account. Reginette contacted me recently regarding the dispute. She handled confirming that I needed the reservation with the hotel. I appreciate her prompt help.