HotelPlanner.com Reviews

I would like to express my appreciation for the excellent customer service provided to me by Ms ** for going above and beyond by obtaining a hotel room for me for the Hampton Inn in Paso Robles California. There was a scarcity of Hilton rooms available in the area, but she spent the time and located a room for me. It was very important that I could reserve a room for an important business conference. Ms **’s dedication and great customer service she provided reflects very well on your organization and on herself. Excellent job and customer service. Rich **

Joleen is the Best help I've ever received trying to make hotel reservations. She very well deserves a bonus, or an increase in salary, or hourly pay. She helped me immensely, and didn't give up. She found what I needed exactly for the right price. I had been looking at trivago for 2 days getting confused. I missed 1 last night that was only 1.2 miles from the Cobb Galleria but, it didn't image into my Google drive. It's not there after I tagged it and put it in my Google drive. The price, and location are perfect that Joleen found for me. It has everything I need for the few days I'll be in Atlanta. It'll be fun, I've never been to Atlanta. I'll just have to get the bus schedule and directions as soon as I arrive Thursday 06/04/2026 though. Thank You Joleen.

Spoke w/ George about making last minute reservations for a room tonight. Due to a recent foot sx we were in need of a handicap accessible king size room... Our fingers were crossed they would have a handicap king size suite on first floor available and by God they did...in fact it was their last one available. I had mentioned that Booking.com considerably cheaper and George, w/ out missing a beat apologized he wasn't ankevto match that pride But he did however offer a pretty nice discount for us...w/ out us even asking.🌸 I felt like all in all George went above and beyond w/ his customer service and was friendly professional and personable. Thank you very much George for all your help today! Very much appreciated. 🌸

My name is Olga **. I tried to book a reservation for the Holiday Inn express in Port Aransas, Texas online somehow I was thrown off before I could finish and I did not know how to get back in there since I did not have a confirmation number as of yet I called the number that I had found by googling the hotel and I had a lady by the name of Mary Grace help me. She was very professional and was able to get me a reservation for the dates that I needed. I want to say thank you to her since I was online for over an hour and a half trying to straighten it out. When I called the booking.com number I got an AI and I told him I wanted to speak to a person. They ended up hanging up to end the call. So thank you, Merry Grace and also thank you for giving me my confirmation number. Respectfully, Olga M

I recently spent a few days in Ojai, and my hotel experience was a major part of what made the trip so memorable. From the moment I arrived, there was a sense of calm that felt very true to Ojai’s reputation—quiet, scenic, and just a little removed from the rush of everyday life. The check-in process was smooth and welcoming. The staff struck a nice balance between being friendly and professional without feeling overbearing. They offered helpful suggestions about local spots to visit, including hiking trails and places to catch the sunset, which ended up being some of the highlights of my trip.

Very helpful in booking connecting rooms for my family. Found discount to give too. I appreciate the assistance in booking our trip.

I booked a reservation at “Ojo Santa Fe” without realizing I was dealing with a third-party reservation service rather than the hotel directly. The entire interaction appeared to be handled by AI, with frequent pauses that made the conversation feel unnatural and confusing. Unfortunately, I had to cancel my reservation because my uncle suffered a stroke and it became a family emergency. When I called to cancel, I was told I could not receive a refund because I had supposedly declined their travel protection policy. The problem is that my wife and I were both in the vehicle during the call, listening the entire time, and we were never asked whether we wanted to purchase or decline any protection plan.

My experience with planner was ok but my experience with the property and follow up is less favorable. I am trying to determine when the security deposit will be refunded to me in its entirety. Support tkt#**. Please assist.

He was very well spoken & friendly. I could hear & understand every word he said. Helpful, patient & answered all questions that I asked. I hope each person we deal with is like him, exemplary employee.

Nicholas did an outstanding job in helping us secure a reservation at the Viking Arms in Ludington. He was very helpful by answering questions and securing the best room rate. We appreciate the kindness he gave us.

Wonderful customer service from start to finish. Smooth process phone call booking until checking out. Aircon was perfect temp. Not too cold, was able to make room dark as possible. Thanks to curtains and sleep wonderfully.

Made reservation to stay at the Wyndham on July 16 thru 18. It was a pleasure making this reservation with Adrian **. We are looking forward to this stay. It is starting out great! Thanks Adrian!

I called to make a reservation at a Marriott and Adrian ** went above and beyond to help me out. The Fourth of July and there was no place to get a room in San Francisco but he found me one. He was so nice and helpful and I would highly recommend him..

I am attending a wedding on August first and needed to book a room. Pamela did a great job helping me get registered. She was able to locate the block of rooms and get me a nice 2 queen room. I wish they had a complimentary hot breakfast to go with the room stay, but as long as there's a coffee maker in the room, I will be okay.

Mary did a great service. She was persistent to find my accommodation. Reassuring me that she would be successful at canceling my old reservation and help me with confirming a new one. Mary kept in touch during the long period on hold which helped keep me patient. Thanks, Mary.

The agent, Mohd, provided outstanding customer service throughout the entire process. He was professional, courteous, patient, and knowledgeable. He took the time to understand my situation and helped me explore all the available options without making me feel rushed or pressured into making a decision. I truly appreciated his honesty, willingness to answer all my questions, and his commitment to ensuring I made the choice that was best for my needs. His professionalism and customer-focused approach made the experience smooth and stress-free. Thank you, Mohd, for your excellent assistance and support.

Tarren was very helpful, professional and friendly during our reservation call. She answered our questions and process pleas concluded quickly.

The customer service agent was very helpful. Asked all the right questions and made booking go smoothly. We enjoy all our stays at the Hilton Hotels. We have always received good service from the registration team to the employees in the dinning room or the buffet section. Needless to say our room has never been more clean, comfortable and the staff was always accommodating to any need we may occurred. We are definitely Hilton supporters. Thank you to everyone who works and puts on the effort to see that their guest are happy. Pam & Tom

Thank you for the great customer service! We feel like our needs were met in every way and thank you for being pet friendly. That was the most important thing for us!! Not only did they meet our requirements But went above and beyond to meet every need and concern. This motel is highly recommended from us!!

Kristopher whatever was awesome. He answered all my questions I needed to know and he was very very polite on the phone. Thank you, Kristopher. I was worried about a shovel taking me to the airport the next morning and he assured me that I will get there on time and did everything he can to make my reservation go smoothly so thank you again, honey.