HotelPlanner.com

I booked the hotel with a good price in the website. The customer service is excellent. The lady is pretty nice and work efficiently. She replied me within a day, and help me resolve my issues! I will definitely recommend the website to my friends.

I had added additional funds to my free hotel voucher, but ended up booking a hotel for much less than the amount I had. I thought I would end up losing $62, and wrote in a customer complaint. April ** promptly replied and assisted me with the issue. She initiated a refund to my debit card (which is still pending). But the service was quick and easy, and she was friendly. Thanks.

I booked 2 nights at the Holiday Inn North Padre Island and on my confirmation it gave the hotel name and address that matched the hotel I was booking. (Confirmation # **). When I arrived the hotel was boarded up from a hurricane a year ago. I went across the street to a Holiday Inn Express and they had my reservation at that hotel. I paid over $800 for 2 nights in a small suite in a box motel instead of the beachfront hotel still advertised on your site as being open. Between HotelPlanner and Holiday Inn (North Padre Island) I got screwed with the old "Bait and Switch." Now I find that a lot of people have been ripped off the same way. The hotel was not on the beach, did not have a restaurant, pool bar, etc. as promised. Anybody going through this site should be wary of how HotelPlanner and Holiday Inn operates and call any hotel they book to verify what hotel you will actually end up with. RIPOFF.

Hi. I made a reservation and quickly changes my mind but couldn't figure out how to cancel it and also get a credit back. Reginette ** was right there every step of the way with me and helped me cancel and get a full refund. She kept me appraised in every step. For this reason I will use this website in the future. Great employee and kind and courteous.

When I asked for a receipt for my stay the desk clerk said she could not give me one because it was billed through a third party. Now that I looked at the credit card statement it looks like it will be the most expensive stay of my trip! And I feel certain it's because I was baited into a deal through HotelPlanner.com. I will avoid HotelPlanner.com in the future. So how do I get a receipt?

I was connected with Reginette to assist with an issue related to a reservation booked for incorrect dates via a non-refundable agreement. Though I understood that these terms were quite strict, she was able to refund almost all of my costs, save for a minor fee associated with the nature of the reservation’s non-refundable status. Given that some companies are extremely strict about such policies, the waiver HotelPlanner.com was able to provide me under such circumstances was very generous and I appreciated their prompt attention to my issue.

Booked a hotel using this website because it said that the rate was including resort fee but when we arrived at the resort, we were told that we were being charged a resort fee because third party sites don't collect the resort fee. The Daytona Beach Resort we stayed at was disgusting and the "ocean view" that we paid for was a partial view and a full view of the condominiums next door; the sheets had stains and seemed to not have been washed/replaced since the previous customers were in there; the tile had mold in the grout, the carpet had vomit/bloodstains; the refrigerator would rattle in the middle of the night and I had to get up multiple times to stop the loud vibration and the room was musty and the A/C never cooled down the room. I tried contacting HotelPlanner.com and spoke with an Adriana and she just forwarded me to a voicemail of Regina who has not reached out to me for a week.

Don't ever use this company. I booked a room at the Hampton Inn through Hotels4Teams, which uses HotelPlanner.com for the bookings. The room was booked, I received confirmation, and the charge showed up on my bank account immediately for $279.17. When I called the hotel directly to confirm my booking, they stated that they were full and there's no way I could have booked a room with them. They said our name was not in their system, and neither was our confirmation number. When I called Hotel Planner (the number given to me on their own website), she told me that she could not locate my confirmation number and that I called the wrong number. She then proceeded to give me the "correct" number to call, which was the exact same number I had dialed. She then told me that she couldn't do anything and to call the hotel for the refund.

I recently made reservations through reservations@hotelplanner.com for an upcoming wedding. First of all the site stated that there would only be a hold placed on my credit card and that the Hotel would bill me at the time of check-in. Second, the second person occupant in the room was not recorded. Third, my credit card was debited for the entire amount of the stay. Fourth, when I tried to speak with someone regarding my existing reservation the system told me to contact the hotel that I'd chosen and hung up. Fifth, I had to speak with customer service like it was a brand new reservation to be helped.

On June 27, 2018, I was on this company’s website searching for a hotel. During my search, I had to key in my credit card number before I could see the final cost. Unfortunately, the power went out at my work for a few minutes. When I was able to log back in, I saw that my credit card was charged. I immediately called them and explained that I did not authorize this transaction. They said no problem and allowed me to cancel the reservation. I got a cancellation number and email to confirm this.

Booking reservation online was very easy. A change in plans resulted in our canceling the reservation but the cancellation was just as easy and handled very quickly and with absolute courtesy. Given the opportunity I’m sure we will stay here in the future.

I was issued a hotel voucher for 250.00 because I have used hotels.com for many reservations for student travel. I made a reservation last weekend for a hotel in NJ, however my mom took sick in AZ and I had to cancel the reservation. The problem was that I had to add $124.00 of my own money to the voucher amt. to be able to make the reservation. When I cancelled the reservation I asked the man who helped me if they could put the 124. back on my card and he told me that it would go to a card number (he gave me the last 4 numbers) of a card that I don't have. I became concerned that the money wouldn't go back to me.

I booked a room at the Omni Shoreham, DC through HotelPlanner for a work conference as I was told that the block of reserved rooms for the event were filled. Hotel Planner actually gave me a better price on a great room. The hotel said they could not give me a receipt at check out because I had not booked through them. I sent an email asking for help and was pleased to get an immediate response from Reginette ** with the receipt I needed to submit for reimbursement. Thank you for your incredible service and staff!

I made a reservation knowing I might have to cancel it. I was told at the end of the conversation, after I asked, That yes, I can cancel it, however there is a fee (taxes plus either $30 or $50, I don’t remember the amount) to what I agree. It turned out, I did have to cancel the reservation, and after many phone calls, waiting on line, calls being dropped or just hang up on me, I've been informed because of “very strict cancellation policy” I cannot cancel and cannot get a refund. This is so disrespectful, dishonest and misleading. I was just told I have to wait up to 10 days for a review to see “if” they decide to give me the refund I was told I could have after I requested to review my initial call in which I made the reservation, and where I was lied and misled.

I noticed my itinerary did not include +1 child as I had requested so I emailed to make sure she was included and it would not change the reservation. The request was answered quickly and efficiently. I was notified when it would be resolved and I received an email as soon as that happened.

Made an error and they were able to help me get a full refund. Very thankful! I was fully satisfied with Reginette’s help. I was very worried that I wouldn’t get my money back and she was able to get it back.

Do NOT use this company to make reservations. I made a reservation and upon arrival at 8:30 pm, the hotel overbooked and we didn’t have a room. Hotel Planner said all hotels do this. They have no control. We secured the room with a credit card. Can’t trust you will have a room when you get to your destination. After driving for 13 hours we were tired and just want a good night's sleep since we were driving 10 hours the next day.

HotelPlanner Customer Services Rep: Reginette ** was wonderful when I had questions about my reservation at the time I placed my order and received my confirmation. Then life took an unexpected change and I had to call upon her to assist and consider my needs for cancellation. She was understanding, efficient and appropriate with her time & response to my circumstance. I will look to Hotel Planner again & again for future needs. I appreciate the service and will definitely recommend Hotel Planner to everyone. Thank you again for making this difficult time a little 'easier'.

Reginette was with very helpful in locating and ensuring my reservation for stay in India. She took my request seriously and did whatever she could to help me and ensure my reservation is secured. Thank you again for your help.

Reginette ** was extremely helpful with my cancellation of a hotel. She helped me immediately and got a much better than expected result. She was able to negotiate a great deal with the hotel which I likely would not have been able to do.

I was very pleased with customer service recently when I requested a modification for a reservation due to an unavoidable schedule change. The customer service representative on both the phone and via email was extremely helpful and very professional. I would definitely recommend hotelplanner.com to others.

I tried booking a room 6 days before my targeted reservation for ONE night to attend my cousin's wedding using the pre-discounted deals that were booked through Hotelplanner.com, but when I finished my transaction the total had changed and had booked the room for TWO nights instead of the originally specified single night. I quickly (less than a minute) cancelled the reservation and booked a room for the same hotel at a lower nightly fee for ONE night through the actual hotel's website, with NO issues or false charges. I was charged the full amount for TWO nights and they are stating that there is no way to refund for the cancelled reservation. This is a complete ripoff and I am now disputing the charge with my credit card company and HotelPlanner.com because of their system error.

There is no excuse to deal with people on any level the way that this company does. I am a former hotel owner who had nothing but trouble with this company. We had guests call us and tell us they tried to book a room for a wedding with Hotel Planner and were told we were sold out. We tried to work them to resolve the issues but they were 100% impossible and dishonest 100% of the time. I would never deal with this company again and I would suggest all steer clear of such an awful company. Note: We recorded several dishonest conversation where we had people call Hotel Planner and ask about booking a room with our property and they lied to the guest and told them we were sold out. We considered filing a lawsuit against them but in the end as a small company we would have had to hire a corporate attorney to fight that battle and frankly Hotel Planner has far bigger resources than us. It was a lose/lose situation.

I used HotelPlanner.com to make a reservation for 8 days at an Extended Stay America in Beaverton Oregon. I got a confirmation email from Hotelplanner.com. A week or so later, I called the hotel to ask a question to be sure that the room reserved was handicapped accessible. They had a reservation for someone else under the confirmation number I had been given. They had no reservation under my name for the specified dates. I tried to contact HotelPlanner by phone using the number given in the confirmation email. I was not able to reach a live person by choosing the option for an existing reservation.

Reginette helped me to cancel my reservation! I received quick replies and she did it quite easy for me! I had no problems doing that. I hope I get back my money quick as well. :D Overall I was so satisfied with her assistance.

HotelPlanner is very dishonest with their cancellation policy. You can't differentiate the refundable from non-refundable when you book. You only know it's a non-refundable deal when you get the receipt. I mistakenly used HOTELPLANNER and I can comfortably say they are HORRIBLE. I called to cancel within 3 minutes of booking a room I wanted to stay in a week's time and it was already over. I never checked into the room and I never got a refund even after one month of disputing the claim in all politeness. What pisses me off is that I can't even remember seeing non-refundable in the terms and conditions. It only appeared on my receipt.

I contacted the hotel directly to cancel my reservation more than 48 hours before the arrival date. Hotel Planner had already charged my credit card. The hotel couldn’t refund me because Hotel Planner got the money. Hotel Planner will not respond to my inquiries about refunding my money. Very frustrated and disappointed in their customer service. Will never use them again and will tell others not to use them.

After combing the Internet for a rather urgent hotel reservation for my husband's medical procedure in Vancouver, B.C., I called what I thought was a direct reservation number (which I've used before). I was offered a 15% discount for a middle-of-the-road hotel in a noisy area of Vancouver, but it was close to the hospital and acceptable under the circumstances. I was never told a.) There was a "reservation charge" of over $200 (US) and b.) All charges were in US dollars and c.) I had to go online, through a "procedure" to find my official receipt because the hotel was not able to provide one directly. Our necessary medical trip has now cost hundreds of extra dollars. Never again. (We live in B.C. Canada.)

My elderly mother tried to book a hotel room at the Quality Inn in Petaluma for this weekend. On the HotelPlanner site she found a very affordable senior discount rate. She double-checked the price for all three nights of her stay, clicked "book," and great! Except... not. She was later emailed a price quote that listed two of the nights as significantly more expensive than the third night. Luckily we took screenshots of the original deal, emailed their customer service, and were given a phone number. Tried the phone number, it was an automated message that hung up on me - twice. Tried the customer service representative - Ynasthia - and she said, "the rates change automatically and we have no control over it." Went back and forth and finally... mom was offered a $100 discount coupon. Great, problem solved. Except... not. Again. We were then told she couldn't use this coupon for her stay but had to use it later!

Had to cancel a hotel. I had the opportunity to work with Reginette on my issue. Extremely quick and helpful. My problem was solved within a day! With a full refund and zero a headache, I would recommend this platform to any of my friends. Thanks. :)