West Palm Beach, FL Reviews

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Overall Rating4.2 out of 5
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About Reviews

HotelPlanner is a hospitality website that specializes in group hotel reservations. It helps you find lower prices for hotel bookings by instantly comparing bids from its various partners. It has a network of hotels all over the world and guarantees the lowest real-time rates.

Pros & Cons


  • Compares multiple bids
  • Low negotiated rates
  • Can save time


  • Limited customer service
  • Confusing system

Bottom Line

HotelPlanner is a hospitality reservation service that specializes in group hotel bookings. It offers access to low negotiated rates and gives you the opportunity to compare hotel prices before making a reservation.

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What is HotelPlanner?

HotelPlanner is a website where hotel and travel vendors can post nightly rates for their rooms and services. It guarantees the lowest prices if you book ten rooms or more at once; when there’s a discrepancy between group rates negotiated by HotelPlanner and a hotel’s posted promotional rates, the hotel is contractually obligated to adjust its rate for HotelPlanner users. Once you book a room, HotelPlanner isn’t involved in further transactions.

How does HotelPlanner work?

To book a stay on the HotelPlanner site, you’ll input your specifications, such as:

  • Destination
  • Dates
  • Group type
  • Estimated number of rooms
  • Budget range per night
  • Ideal star rating

Based on your selections, HotelPlanner contacts hotels for you and sends quotes within 48 hours. It also offers a list of hotels it didn’t contact in case you’d like to pursue other suitable options. Then you can contact hotels, decline bids or book instantly through HotelPlanner’s portal. The site also lets group members pay separately for their rooms. If you book and pay through HotelPlanner, your hotel won’t ask for payment at checkout (except for incidentals).

HotelPlanner fees

HotelPlanner doesn’t charge travelers any fees for its services; it makes money by taking a referral fee from hotels and service vendors. To make sure you pay no more than necessary when booking for a group, HotelPlanner advises searching for one room at a time, as hotels often allocate a limited number of rooms at a transient rate. Once you find a good rate, increase the number of rooms and see if the same rate is still available.

HotelPlanner FAQ

Can I make changes to my HotelPlanner reservation?

It depends on what you want to change and when, but any changes must be made through a HotelPlanner representative rather than the hotel or service provider. Read your confirmation email for more information.

Where is HotelPlanner available?

HotelPlanner is available for booking all major hotels in the U.S. and in many destination cities abroad. It has a network of more than 55,000 hotels domestically and almost as many internationally.

Is HotelPlanner safe?

HotelPlanner uses a secure commerce server that encrypts credit card numbers and doesn’t release your personal information to hotels.

Can you make group reservations with HotelPlanner?

Yes. HotelPlanner specializes in group reservations and lets you book in blocks — most hotels won’t offer a HotelPlanner quote for fewer than nine rooms.

Is HotelPlanner legit?

HotelPlanner is a legitimate resource for professional event planners or large event coordinators. That said, make sure you’re familiar with the company’s cancellation policy and refund conditions and procedures. If you’re coordinating hotel arrangements for others, we advise that you thoroughly review your reservation form, retain all receipts and let your group know what to expect. Reviews

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Page 1 Reviews 0 - 5
Verified purchase
Customer ServiceStaff

Reviewed June 23, 2023

He’s very patient and informative. I called to check rates for a Church retreat and he was able to answer every question, that I had asked. I was very impressed and grateful for his help because the first day I reached out, nobody answered the phone or called me back about the rates.

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Response from

Greetings Ashley,

We are sorry to hear about the delayed response the first time, but we are happy to hear about the wonderful experience the 2nd time! If you ever need further assistance, please reach out to me directly at


Rachel Spurling

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    Verified purchase

    Reviewed March 18, 2023

    The reservationist was very friendly and patient. She repeated everything so I knew it was right. I have not stayed at this hotel but I have heard good things. A friend of mine‘s family stayed there and really liked it. We used to stay at another hotel there in Carthage, but it got run down and was close for a period of time. I understand it’s open, but not sure if we’ll go back.

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    Response from

    Greetings Abby,

    We appreciate the great review. Please don't hesitate to reach out if you need any further assistance.


    Rachel Spurling

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 9, 2023

    Great find and good price at the Motel 6, thanks for the help. You are a great one. Go or the first time I use a call but it works just perfect. Thanks for all the help. I hope everything goes fine like I said.

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    Response from

    Hi Santiago,

    Thank you for your feedback and we are glad to hear that our agent was able to help you so proficiently in booking your reservation.

    We strive to give our customers the service they seek and we look forward to you utilizing our services for your future travel needs.



    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 5, 2023

    Kaneisha helped us find a last minute place to stay within our price range. I had trouble with my cell phone yet she was very helpful, patient and courteous and would be a credit to any customer service agency. Thank you, Kaneisha!

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    Response from

    Hi Joanne,

    Thank you for your feedback and we are glad to hear that our agent was able to help you so proficiently in booking your reservation.

    We strive to give our customers the service they seek and we look forward to you utilizing our services for your future travel needs.



    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2022

    Hello I'm a US Federal Officer working the night shift. From my job I called up Samantha at 0150hrs. to assist me with booking a hotel room for my wife and I as we prepared to visit my Dad after his open heart surgery... She was so patient, professional and Helpful with me at that time of the morning. I'm so grateful for her second-to-none assistance. It's people like Samantha that encourages me to live the life of service to this Great nation of the United States of America... Thus, after retirement from the US Air Force after 22 years of Service, I immediately extended my service to country as a present US Federal Officer... Please pass on my highest regards to Agent Samantha. Please feel free to contact me for any further follow-ups to my comments. Job well done. Keep up the Excellent work Team...


    US Federal Officer

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    Response from

    Hi Brian,

    Thank you for your feedback and we are glad to hear that Samantha was able to help you so proficiently in booking your reservation.

    We strive to give our customers the service they seek and glad our efforts are being noticed.

    Enjoy your stay,


    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Sept. 23, 2023

    I called today to make my reservation in Charlotte, North Carolina. I was initially a bit skeptical, but quickly received amazing customer success! The process was quick and effortless. There’s no need to share your CC number with a stranger. Just as easy as online. Everyone should make their reservation this way.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 22, 2023

    Carolyn was cheerful, friendly and helpful in making reservations for one night stay. When first accommodations were too pricey she suggested another place and quickly helped to book a room for the night. I needed her to text info to my husband who was on the road and she did that for me too.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2023

    I want to thank Christa. She did an awesome job. If there was a 10-star, I would give her a 10 star. Very nice, patient, friendly, professional and understanding. I think all customer service worker should be like her. She would be a great example for all the moody one.

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    Verified purchase

    Reviewed Sept. 6, 2023

    Very helpful and courteous But still making decisions. I was also suggested that I should check out the website which may be helpful and also provide me with a rate so I will do that shortly. Thank you so much for your help. I look forward to seeing your options.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2023

    I was looking for a motel that had a hot tub spa in the room and she told me that they did. I called 20 other places and nobody had one but she told me this place did so she charged my card. I went there and they said they've never had spas or Jacuzzis in their rooms so she lied to me about it and the charges are still on my card so yes I am very dissatisfied.

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    Company Name:
    Company Type:
    Year Founded:
    777 S Flagler Dr.
    West Palm Beach
    Postal Code:
    United States