HotelPlanner.com Reviews

My son and I were driving to Naperville, IL on July 4 after a long trip from Knoxville. We had no reservations for Naperville, but we needed lodging there for family matters on July 5. Our efforts to get a room failed, but we somehow connected with a hotel scheduling agency. We were answered by a person named Evangeline M., and she quickly clarified what we needed and obviously understood our concerns. She solved our problem! She explained to us what she was doing, and she reviewed what hotel choices were possible. She reserved for us a large room like we needed, and in the best location for our needs. She then helped us make full payment and full entrance whenever we could arrive. I’ve never had better service in any other travels, and we were very grateful. Her politeness, clarity, and easy communication were terrific! I’m pleased to have the opportunity to report this’

I would like to express my appreciation for the excellent customer service provided to me by Ms ** for going above and beyond by obtaining a hotel room for me for the Hampton Inn in Paso Robles California. There was a scarcity of Hilton rooms available in the area, but she spent the time and located a room for me. It was very important that I could reserve a room for an important business conference. Ms **’s dedication and great customer service she provided reflects very well on your organization and on herself. Excellent job and customer service. Rich **

Joleen is the Best help I've ever received trying to make hotel reservations. She very well deserves a bonus, or an increase in salary, or hourly pay. She helped me immensely, and didn't give up. She found what I needed exactly for the right price. I had been looking at trivago for 2 days getting confused. I missed 1 last night that was only 1.2 miles from the Cobb Galleria but, it didn't image into my Google drive. It's not there after I tagged it and put it in my Google drive. The price, and location are perfect that Joleen found for me. It has everything I need for the few days I'll be in Atlanta. It'll be fun, I've never been to Atlanta. I'll just have to get the bus schedule and directions as soon as I arrive Thursday 06/04/2026 though. Thank You Joleen.

Spoke w/ George about making last minute reservations for a room tonight. Due to a recent foot sx we were in need of a handicap accessible king size room... Our fingers were crossed they would have a handicap king size suite on first floor available and by God they did...in fact it was their last one available. I had mentioned that Booking.com considerably cheaper and George, w/ out missing a beat apologized he wasn't ankevto match that pride But he did however offer a pretty nice discount for us...w/ out us even asking.🌸 I felt like all in all George went above and beyond w/ his customer service and was friendly professional and personable. Thank you very much George for all your help today! Very much appreciated. 🌸

My name is Olga **. I tried to book a reservation for the Holiday Inn express in Port Aransas, Texas online somehow I was thrown off before I could finish and I did not know how to get back in there since I did not have a confirmation number as of yet I called the number that I had found by googling the hotel and I had a lady by the name of Mary Grace help me. She was very professional and was able to get me a reservation for the dates that I needed. I want to say thank you to her since I was online for over an hour and a half trying to straighten it out. When I called the booking.com number I got an AI and I told him I wanted to speak to a person. They ended up hanging up to end the call. So thank you, Merry Grace and also thank you for giving me my confirmation number. Respectfully, Olga M

He was very good, very informative. Reviewed every thing with me. I was very satisfied with making my reservation.

She was totally awesome and saved my butt. If it was for her I would have had to spend the night in my truck. She was nice and polite and courteous and a pleasure to speak with and deal with. I can't thank her enough. Even more employees like her.

George was focused, friendly, and efficient to book hotel in LA.

She was very helpful in making my reservation changes. Give her a raise!

Very accomplishing and helpful, answered my questions

Shivam was excellent. He was polite, kind, and very helpful. He helped me find the best hotels for my budget. He made sure they have a cancellation policy.

When I called the reservation number to book my hotel, the intro told me it would be done via AI. I groaned, because my experience with AI booking has been horrible. Instead, I was quickly connected to a human operator ( I think). The operator answered all my questions and stayed on the phone until I received email confirmation. Truly exceptional customer service.

Making the reservation was fast and easy, and I feel like I got the best price available.

Ash was very patient and took the time to allow me to confirm that the price he was quoting me was less than online. He was very polite and thorough.

Khalid did a great job finding me a room for this week! Very courteous.

Excellent service. Your information was perfect and the whole book procedure was flawless

Very kind and knowledgeable, went the extra mile to provide me with awesome customer service

Representative was very patient and kind. He took the time to help me get everything clear for me.

Simaran was very polite and helpful. I had explained that this trip to Hyatt place hotel St. Augustine, FL. Needed to be canceled cause my friend booked it from Colorado where she lives. We are both turning 80 yrs old this year and we get confused. But being a senior citizen I cannot afford to lose this money. $1,052.46 was withdrawn from my checking account. Siraann (the agent) at Hyatt said I could get a voucher for $562.00 to use at hotels, airfare or car rentals. But I am asking for a full refund on my confirmation #**.

He did a great job helping me with two reservations.

Your staff member Miss ** was very helpful and accommodating with getting my reservations with your hotel. She was very courteous and understanding of the situation at hand and took care of it in a very professional manner.

Very professional, patient and kind. Double checked all information. Thank you.

The clerk assistant was excellent and professional.

I appreciate all your knowledge assisting me with my wheelchair accessible room. You are attentive and patient. If I should need any additional help I hope you can assist.

Jolene took great care of me. I would recommend her to anybody to handle their issues.

Ben was very personable and very through. Helping with my reservations....enjoyable to speak with.

Tasha was great. She was very thorough and explained everything very well.

I called La Quinta and spoke with Tnesha with some questions about location of the property and proximity to our 8:00 a.m. appointment destination. She advised me LaQuinta had a closer property and assisted with my reservation. Tnesha was absolutely one of the most helpful professionals I've ever had the pleasure of speaking with. She is an amazing ambassador for LaQuinta!!!

This was very helpful. This was a last-minute booking as we found out my dog has cancer. I needed a pet-friendly hotel, and he helped me look up a hotel near the hospital. Great job during a stressful time for me! Thanks!

Angelica was very helpful and knowledgeable and made the reservation process easy. She had a smile in her voice and made me feel like she cared about the service she was providing.

Gwyneth did real well, I sure hope she gets her raise for this. She did very well.

Mr ** was so helpful and very professional. We appreciate his kindness in booking our reservations. Thank you so much Rollie.

The lady was very courteous, professional, kind and helpful!

The gentleman is very courteous and very helpful. I enjoyed speaking with him. He was very conscious of what I was asking for he deserves a 10 star.

Claire was very helpful booking my reservation to stay at Holiday Inn Cincinnati Airport An IHG Hotel. Claire was courteous and very polite. Answered all my many questions, room rates, extended parking, insurance and shuttle to airport. Claire knew all of the answers to my questions without looking up the questions up.

Suamya was very courteous, patient and professional. I was very impressed.

Christian is very helpful and efficient to book the room for me.

I was able to talk to a booking agent without being put on hold. That is always a plus. I had specific requests which he verified quickly. Appreciate his helpfulness and attention to detail.

I had a couple of issues and they will resolved immediately. She was very professional and extremely nice.

She was quite courteous and accommodating during our fairly lengthy discussion.