HotelPlanner.com

If I could give zero stars I would. I booked my hotel with HotelPlanner.com for Holiday Inn and fully charged for the hotel. Upon my arrival to Holiday Inn I was advised that my reservation was cancelled and they gave my room away. After showing the hotel my reservation they were able to quickly clean a room (definitely not up to cleaning standards) and their management was not available. After my stay I contacted Holiday Inn directly and advised of my unsatisfactory experience. They were willing to reimburse me but since I booked through HotelPlanner.com I had to get it from them. My stay with Holiday Inn was on 2/23/18 and I called HotelPlanner.com on 3/1/18 to explain and that Holiday Inn reimbursed HotelPlanner.com the money. When I called the representative had a baby crying in the background, kept putting me on mute and then after I spent 10-15 minutes explaining the situation I had to email her the exact same thing.

There are no real perks or competitive rates when using HotelPlanner.com. Most hotels fail to meet basic requirements so users are forced to sort through listings that don't meet locale or star ratings. Trivago saves you more.

I had not recognized a reservation with HotelPlanner on my account since it had a Florida reference. I reported the charge as fraud disputed the charge. A couple days later I realized the charge was one I had made for a hotel near Friday Harbor, WA. I called my credit card holder and explained the problem and they put the charge back on my account. Reginette contacted me recently regarding the dispute. She handled confirming that I needed the reservation with the hotel. I appreciate her prompt help.

I had cause to cancel/amend my booking. I found your website on booking wasn't clear with fees/options but Reginette ** in customer services was extremely pleasant and helpful with no fuss and very quickly sorted out my query. Can't thank them enough.

Reginette was helpful in getting my itinerary sorted out with the hotel in making sure that all the guest's names were accurately put in. There was a glitch when I booked and she made sure it was fixed with the right information!

The large hotel groups often push their reservations to different booking websites. I thought I was making a reservation with the corporate office of American Inn which is owned by Wyndham. They assured me I had a 48 hour cancellation policy. Unbeknownst to me I was talking with hotelplanner.com. She assured me I had until Wed at 3 pm to cancel my reservation - so Tuesday when I called they told me I had a nonrefundable reservation and there was nothing I could do. Their agent was incredibly rude. The first woman had completely misled me. I am tired of these large hotel groups pushing their customers to these unreputable websites who will take advantage of people’s goodwill. It also gives Wyndham and American Inn a bad name which they don’t deserve. If a customer is “pushed” away to another booking agent they should have to tell the customer they are not talking to the Home hotel where the client would like to stay.

HotelPlanner.com is the best place to book hotel. I found the cheapest rate online and great customer service. When I accidentally booked a smoking room with a nonrefundable rate I called customer service and the guy was great who I spoke with. He called the hotel and ask them if I could change to a non-smoking room. He kept me on the line until he got ahold of the service desk at the hotel and changed it for me. I would recommend HotelPlanner to anyone.

HotelPlanner made duplicate reservations. Canceled the duplicate. Then canceled the original reservation leaving me on the day before my trip with no reservation. They blamed me for disputing the duplicate. Did not help me get a reservation and left me stranded with no place to stay. The person R. ** who allegedly was taking care of the situation didn't even pick up the phone or return my calls. April the supervisor would not help me with a new reservation, said I had to call the hotel on my own.

Originally I had reached out to Hotelplanner.com about having some changes made to my mother-in-law's reservation. I did not receive a response for some time so I followed up with a note expressing my disappointment in the customer service. Soon after sending that follow up note I heard from one of your customer service representatives. Once I heard from the Reginette (the customer service rep) my experience was nothing but positive. Reginette helped me do exactly what I needed to do and was timely and polite. I am very satisfied with the level of help that I received.

We made reservations on 3/16/18 for a hotel near the Atlanta airport. The hotel was not what we were told - it was terrible. I received a follow up email from Reginette ** and told her about our experience. She followed up on my complaints and was able to refund my money. I really appreciate the follow up service. Thanks.

I made reservations through this company, they advertise as good prices, they say we can cancel our reservations any time. Once you pay for a price previously quoted they add over 35.00 above the room price plus their taxes... and on their new confirmation letter they state you cannot cancel or your money will not get refunded. The room at the hotel was 110.00 with all its taxes, these company charged me 130.00. If these warning can help you I suggest you book directly or with someone else.

I tried for weeks to create hotel blocks for my destination wedding through Hotel Planner. I made inquiry after inquiry through their site never receiving a single response from any of the hotels that had supposedly was offering a block for my wedding. It was only after I contacted each hotel individually on my own outside of Hotel Planner that I realized that not a single one had offered a block through Hotel Planner or were even aware that I had tried to reach them through Hotel Planner to create a block.

I just want to say that I got excellent service today when I had to cancel one of my reservations that I have made with your company. Reginette and another young lady who I spoke to about my cancellation were polite, professional and willing to do what it took to help me out. I have used your website in the past and will continue to do so in the future. I will also recommend your website to my friends. I believe you run a great company with excellent staff. Thank you!

I would strongly recommend HotelPlanner for planning a business trip or vacation. My wife made a reservation for wedding we were planning to attend but later found out we were unable to attend the wedding. Despite their non-cancellation policy on reservations they were understanding and made a full refund of the hotel cost.

My husband and I booked a room with the Hampton Inn in Ft. Oglethorpe/Ringgold, Georgia. We have grandchildren in the area and stay there a couple of times a year. We were traveling through on January 12 of this year and booked through HotelPlanner. A couple of weeks later when I checked my credit card statement, I noticed I had been charged by Priceline and also the hotel which I thought was an error on the hotel's part. I called the hotel and spoke with a gentleman who was quite rude and said they did not do business with Priceline and it was basically my problem because Priceline had not paid the hotel. I did not know what to do and after some thought found my original reservation through HotelPlanner and emailed and explained the situation.

I really appreciate the kind assistance provided by Regina Exume on behalf of HotelPlanner. She contacted me to confirm and understand what I needed, and followed through keeping me informed of her progress. Great job! I'll use this service again.

Ms. ** was extremely kind and thorough in assisting me with a reservation cancellation I had to make due to a family death. She went above and beyond to send emails, keep me appraised of the progress and generally express concern about my situation. The resolution was quick and she efficiently handled every detail. I commend her for her excellent customer service and professionalism.

My team was signing up for a Stay and Play tournament, and I accidentally booked too many rooms. It was our first time doing something like this, and my service representative was very helpful. She was able to make a one time exception for me and cancel the booked room.

Thank you Mr. Reginette ** for providing me an excellent service in assisting me for my booking problem. I really appreciated your kind support to make my booking run smoothly. Keep up your good work! I hope you have a happy day. Have a good day.

I had a lot of questions, was traveling to an event and budget constraints! Richard was patient, I had a specific hotel that I requested - using his customer service skills and active listening, he discovered a better deal at another location - yet, my mobility challenges required closer proximity than the newly discovered deal. He answered additional questions and pointed out nearby venues of interest! Great customer service technique! Thank you for hiring Richard, he was a great help to me!

What started out as a huge chaotic mix-up for our family trip ended up being not only resolved but an additional helpful offer thrown in for our family. The person who helped out was Reginette **. She & I emailed many, many times. I know she felt my frustration in my messages but she remained ever so helpful & attentive. Throughout our exchanges things at first seemed to get even more mixed up. I admit I was concerned that HotelPlanner would fail to uphold their agreement & I would be left an unhappy customer. All the praise goes to Reginette. She worked diligently on my case to make certain things worked out for my trip & my family. I'm sure she has many cases to handle as customer service for such a large company but she never let my issue slide or be unattended. She is a true asset to HotelPlanner. I am looking forward to my trip this weekend. Thanks for all your help Reginette !!!