HotelPlanner.com Reviews

Simaran was very polite and helpful. I had explained that this trip to Hyatt place hotel St. Augustine, FL. Needed to be canceled cause my friend booked it from Colorado where she lives. We are both turning 80 yrs old this year and we get confused. But being a senior citizen I cannot afford to lose this money. $1,052.46 was withdrawn from my checking account. Siraann (the agent) at Hyatt said I could get a voucher for $562.00 to use at hotels, airfare or car rentals. But I am asking for a full refund on my confirmation #**.

I am a volunteer who works for emergency services in Penticton BC. We had a mass evacuation of a neighbouring town and were trying to secure hotel rooms evacuees fleeing from the wildfire. CLEON understood our needs and worked with me to find a way to secure over 20 rooms that would be able to be held for our evacuees. His insight of the fundamentals of the system, comprehension of the fast timeline to secure rooms, and ability to find solutions to inherent obstacles made him a “behind the scenes superstar” to us and to the many families who are now able to get a comfortable nights sleep. He is definitely someone I would want on my team when you need the best giving their best.

I actually had 3 day reservations at the close by Hampton. They did not have hot water when I went to check in and didn’t have an estimated time of repair. I needed a hotel that allowed a senior small dog so I called Country Inn and spoke to Nidhi (?). She was so sweet and helpful with all information regarding hotel amenities and such. I had never stayed at a Country Inn and Suites before so I had lots of questions and she had lots of patience! Our room was clean and comfortable and just as described. The beds and pillows felt wonderful after a long, hot, somewhat aggravating day. Thank you Ms N for your patience and kindness!

My son and I were driving to Naperville, IL on July 4 after a long trip from Knoxville. We had no reservations for Naperville, but we needed lodging there for family matters on July 5. Our efforts to get a room failed, but we somehow connected with a hotel scheduling agency. We were answered by a person named Evangeline M., and she quickly clarified what we needed and obviously understood our concerns. She solved our problem! She explained to us what she was doing, and she reviewed what hotel choices were possible. She reserved for us a large room like we needed, and in the best location for our needs. She then helped us make full payment and full entrance whenever we could arrive. I’ve never had better service in any other travels, and we were very grateful. Her politeness, clarity, and easy communication were terrific! I’m pleased to have the opportunity to report this’

I had to make reservations for our Family Reunion and in all the chaos I entered the dates of our Fishing tournament instead of the dates for the reunion. Justin ** performed a wonderful task in assisting me with my situation. Give her a raise. I reserved a week earlier than I needed and she was able to get the right dates reserved. I found myself panicking and afraid thinking that I had really messed up. Justin made a believer out of me. There are still some people that do care.

Liana ** was super helpful as she helped explain bed size and room sharing at the hotel we were interested in booking. She also helped book the room and made the process smooth and easy.

Amazing service and very quick. I appreciate the help. I will use the service again and recommended to others. Thank you again for all your help, hope and Support and I hope you have a wonderful week ahead.

Allen ** was great to talk to. Super helpful and informative on the hotel. He answered all my questions efficiently and helped me reserve my stay!

James was extremely helpful and thorough! Made the reservation process easy!

Thank you for your great help in making our reservation.

David was fabulous! Patient, clear, personable and got the job done! Super friendly and organized as well!

Gina was very helpful, patient, and courteous. She was detailed in answering my questions. She was very professional.

Angelica was very helpful and extremely courteous. Enjoyed talking and working with her. Truly an asset for your company. From 5 to 6 a 7. Outstanding!!!

Ben was very helpful and courteous. Reservation made I. Less than 10 minutes.

She did a great job and even though I’m hard of hearing she was patient.

Very efficient and professional and understandable.

Everything went well, easy to book, friendly staff. All good.

All good, no problems. The person I dealt with was prompt, nice.

I was well pleased with the associate who helped me. Have a blessed day.

Rose Ann was very helpful with my reservations. She is a fine communicator, and was very patient with my questions. Very professional! I would highly recommend her for any Fairmont booking.

The reservationist I talked to was very rude and not very helpful.

Michael was very helpful, polite, and professional.

Mariana was very sweet. She took very good care of me and help me to fit it within my budget which was a big blessing as I am a patient at Chapel Hill. Every couple of months I have to go there and it’s a long drive and I always stay over at the Tru by Hilton. Thank you Mariana for making it possible.

This hotel had roaches and I refuse to stay in it. I have photos and spoke to a so call manager who only offered to move to another room.

Very helpful and fast. Best customer service in awhile.

Robert was so kind and helpful when I was very stressed. Thank you Robert!

The person I spoke with booked me in a wrong hotel. Didn't give me details on hotel that he booked me. I tried telling him but keep talking

Asheesh was Very helpful, clearly communicated what was available and confirmed the reservation details.

The representative, Sampreeth, was knowledgeable, concise, polite and friendly. He didn’t seem hurried and he even texted me the number to the hotel I was staying at before I got there. Loved that!

I’m still learning English and I told him if he had a personnel who’s speak Spanish and he said no, but he make feel so comfortable to try to speak English. I think he do a great job and it’s so kind.

Richie’s a wonderful job and providing all of the information necessary in order to make the reservations to the hotel. All questions were answered promptly and with the correct information necessary. Additional information needed was also given not requested to assist me and being fully informed.

Samuel was efficient, friendly, and professional. Wish all transactions could be this easy.

Teiona was very helpful correcting a reservation mistake. She was able to change our check out day and get everything in order. Thank you!

Great Customer Service and, technical knowledge, and a friendly attitude, and cares about people and clear and concise when talking.

George was absolutely fantastic! Friendly, knowledgeable and informative. Thank you George for making this a pleasant experience.

Very helpful and knowledgeable in assisting me to change my reservation.

She made the booking process very easy. She explained everything. She was very professional and pleasant to talk to.

Very helpful! Thank you very much! Needed to add a night to our stay. Easy Breezy.

She was very helpful in finding us a reservation. She looked into different lodgings for us so that we could pick the one that worked best for us.

Staff was very professional & quick. Answered questions easily.