HotelPlanner.com

We reached out via The Knot for a group reservation hotel inquiry with the Newport News Marriott at City Center. Shortly after, I received an email from the account manager, Bryan **. He informed me that he reached out to the Marriott hotel manager and provided me with the hotel rate. He stated that he was in the process of trying to get us a better rate and would be in touch. He followed through with this request and provided us with a lower rate for our wedding guests. He helped set up the room block with the Marriott so that we could start sending out the information to our guests. It was very generous of him to try and get a lower rate than the initial rate, because it ended up working and we felt relieved to be able to offer our guests such a reasonable rate among other expenses that they would be paying for, especially since many of them were traveling/flying to be here for our big day.

This is a review of Karen **, who helped me out after I discovered that there is a discrepancy with my reservation, (3) days prior to checking-in to Hyatt Place Hotel in Long Island City NY. I've learned that there was only (1) room reserved for my family, when back in April 2021 I reserved (2) rooms with Hotel Planner. As soon as I called for support in regards to the situation, Karen went into action to get my concern resolved. One day before my family checks in, (2) rooms were confirmed reserved to us. Then, when we checked-in to the hotel, the hotel charged us the second time, even though we paid Hotel Planner way in advance. Again, I messaged Karen about the situation, and she resolved the problem expeditiously.

I’m still waiting on my refund that you owe me. My fiancé had already made reservations and paid for two rooms for the 14th and checked out on 15 August. I didn’t know he had already paid for room. I really need my money ASAP please. Our stay there was excellence in customer service. Was excellent. I would love to be able to stay there again if you guys would give me my refund back.

Originally, I booked through the hotel. They signed some contract with the organization that I belong to. So until that contract was signed, it was very difficult to make a reservation through HotelPlanner.com for that event. It took me many phone calls to HotelPlanner. Because the hotel couldn't make the reservation, they had to go through HotelPlanner. They had one number, and it was with the director, and she never returned any of my calls until the sixth one. And then by that time, the contract went through. Then I was able to do it online. The coordination was chaotic. They didn't do a good job. You call the hotel and say, "I want to make a reservation through the Midwest Pickleball Association.” And they go, "We can't make the reservation. You gotta go through HotelPlanner. Here's the phone number for HotelPlanner." And it was her direct line.

Hello, First of all, I did a reservation for the Fairmont, Manoir Richelieu on Friday Nov 27th. However I needed to cancel the reservation. This was 1 day after the cancellation date. I had to call 4 times. The first time I was answered and as I spoke to the representative and I explained my situation, the representative said that she had a bad reception and hung up. I called another time (selecting the same options in the phone menu) and after a long wait I was hung up. I called once again and no answer. The 4th time, I was able to speak with another representative and he took his time to explain to me that there was nothing to be done as I had cancelled the reservation and no refund would be made. He insisted that no options were available for my situation.

I had to cancel a reservation due to Covid and the hotel was not allowing me to cancel and was trying to take the full amount. However, your team was so nice and helpful during a stressful time while the Hotel was being unreasonable. Can't thank them enough for the time and effort they put into helping me get this resolved.

I had a booking this week and when I checked out my charge was in US dollars. I emailed my displeasure and requested a phone call back and I received a call and forwarded my concerns. I received a few emails with a resolution which was not near what I was looking for. I made a suggestion and it was accepted. It was a quick resolution and my contact was professional and quite delightful.

Hotel Planner was great with their service when I needed. Had to cancel a reservation last minute due to a family emergency. Their customer service agents responded immediately, took care of the canceling the reservation and provided a full refund.

I had an issue concerning a reservation that I made through a wedding website. I worked with Adrianna **, a Customer Service Representative in Lodging Support, to resolve the issue. Adrianna could not have been more helpful and more prompt in helping to resolve the issue very favorably, and I really appreciate all of her efforts. She was terrific.

Hi. Reginette ** was amazing! I had been stressing about my cancellation and canceled due to covid. She went above and beyond to get a resolution and did it fast! I kept emailing and did not get any answers until I dealt with her. Wish I would have dealt with her immediately. Thank you so much! Will now use you again!