HotelPlanner.com Reviews

Jacob was fantastic. Very professional. Was efficient and polite. Made the experience a very pleasant exchange. Was clear and concise while explaining the process. Made certain I understood the reservation. I was pleasantly surprised with the ease of the transaction.

I have to let you know that I had a remarkable experience today with Kyle. The reservations I was making were complicated and detailed yet Kyle went to work to get the reservation completed, which was done, but not easily. At the same time, the reservation department was being overrun with requests. It took a lot of effort by Kyle to find four well-priced rooms with the expected amenities. He was the best - performing sessional and competent.

Tijean was wonderful, he helped find me a hotel that was in my budget. I so appreciate his assistance as I do not know the Ft. Myers hotel area, and since I’m traveling solo, it’s important for me to know I have a reservation and can rest assured my travel will be smooth, thanks again, Tijean.

My Agent Andy was terrific. I would have given 5 stars; however, you charged me for reservation protection, which I never asked for. This is fraudulent. It works like a refund.

Jolene was very thorough and patient throughout the call and made sure to understand and answer my questions. I am confident I can revisit anything requiring additional attention. Jolene explained to me various room choices as well as available parking options.

Horrible! Got to the hotel and learned that I have been overcharged by $200 for my stay.!!! They claimed breakfast was included in what I was being charged and parking. The hotel I stay at includes parking automatically and breakfast was not included in the extra $200. What a scam!!!!

Not a great job. You randomly pick any one of your hotels to book me??!! My stay was 1/2 or more from all the events taken place that weekend!!!! I specifically wanted a booking hotel at the Grand Rapids hotel right near the Davenport University..

Saline did a great to resolve my issue. I was confused about policies and she reviewed it for me and corrected the issues I was having. I really appreciate it. I was booked to stay at a hotel and I purchased an additional policy to cover if I had to cancel. She resolved the issue.

With upcoming snow my preferred hotel was sold out. Agent was able to quickly help me find rooms for 8 adults at another hotel for better price with complimentary breakfast. She was calm and pleasant.

HotelPlanner is a SHAM and a SCAM!!! I intended to book a room directly with a hotel, but accidentally called HotelPlanner, which masqueraded as the hotel. When I called back minutes later to cancel, I was told they would only refund ~$90 of a ~$290 bill because it was past the free refund date, which was actually the day before I booked. When I called, the CSR agreed to refund the entire amount, but, now, days later, only the $90 is being refunded. This is essentially robbery!

Marco was amazing. Patient, helpful and efficient. He took his time to verify each step, he was able to confirm with his support to support us and get it right THE FIRST TIME!! He took his time to ask questions, let me know when we were waiting why, and was able to correct every issue. Book the room we needed and we are Thankful

Tnesha was very helpful and got me a good hotel for the night with a great price near the hospital so me and my bf can visit his mother. Also, it’s close to a Starbucks and I love ❤️ some Starbucks!!

Hotel was average Hampton Inn. No restaurants near. Because your company places reduced fees per night, Hilton refuses to give our account points because of your contract agreement with Hilton, and you did not advise us if this when placing request and we paid $130 per night which is Hilton fee, I consider you and your service company fraudulent and will never use you again. We were on road and wife made the reservations and did not know of your self serving policies.

I was giving my cc to reserve room, not pay in full 6 months in advance! I did not agree to the extra $75 for cancellation insurance. And I never received any confirmation of price or dates booked. My confirmation was just an email with the an I # in the title and the body of the email was a bunch of words about gun owners rights! Email was from **. I located something a little more formal on Hotel planner.com that didn’t say receipt/itinerary etc. but had 2 prices and it as not clear as to what I was paying for. I then see my cc charged not just for the higher amount listed but actually $6 more than that price. Scammed!

Bea was pretty good, hard to understand at times. My basic problem is my appointment was changed about 6 hours after making reservations. I canceled the reservation as soon as I found out. Today I got a email saying you are only refunding 64.11 cents of the charge of over 200.00$. First off, the phone was answered as Kahler Inn and Suites, not who was really answering Hotel Planner. Very misleading. So as far I am concerned that’s illegal. I prefer to book direct, had I known I would have hung up immediately.

The hits I was looking at had a pool, restaurant, pet-friendly and multi-room suites. He told me that one was completely booked, but he would find me a comparable one. He completely failed. The ”king Suite” he booked me in, barely has enough room in it for my luggage, the bathroom and shower are super small. There’s no pool, there is no restaurant, and there is not even a tub in the suite and being nonrefundable through this company, I am stuck with it for the night! Thanks a lot!

Barbara is a great ambassador of your brand! She made sure I was able to get all 8 rooms as close to each other. Barbara was very pleasant and had a great personality as she quickly processed our reservations.

Representative out and out lied to us and should be fired. We specifically asked if breakfast was included. Without hesitation he said yes. At the hotel they said no way. He said he would email us reservation, he never did. It took a follow up call to get it. Either we want a $40 credit or we will demand that American Express refund us total amount of highly inflated bill. Ridiculous experience.

Caesar was very nice and helpful when I called. He reassured me my room was still available and that I could use my phone for verification. Also a pleasant to talk to!! Looking forward to my stay! I hope everyone is as nice as him!

I called from a landline and got an automated reservation. Made a reservation made for Feb.27. They quoted me $119.00 plus tax. When I got my confirmation, bill was $162.00 with no cancellation. And said I made it online. If I had made it online, I would have seen the no cancellation. I immediately called back to try to cancel. I have made at least 10 calls and they just keep giving me more numbers to call. I now put a dispute with my credit card, and now they are saying I have to cancel my dispute to resolve this. Plus I just found out that $50. Was a booking fee. Something is a racket here, so Please be careful and be prepared to more than they quote you. Sad Senior Citizen here

The lady that answered was great, answered all my questions and more. Explained everything so well! 😊 Thank you! She explained the King Size rooms to me. That's the end of my review! Hope it helps the employee. She deserves recognition!

Erendira was outstanding! She was professional but friendly and incredibly patient! She provided me with many options and thoroughly summarized each one, giving me the confidence I purchased the correct reservation plan. You are fortunate to have Erendira representing your company.

I booked a room and I was lead to believe it was the actual hotel. I need a full refund for the cancelation. I got a much better deal from the hotel. Please send receipt to **. Thank you. Brian.

Jerome was very helpful and very nice. Made reserving a room very easy. I would recommend going directly through the Hampton Inn Salt Lake City airport desk to make reservations. They were very accommodating and efficient.

I called this number because that’s the number that came up for Normandy Farms and I stated to the agent that I spoke to that the reason I was calling was because I had been trying to book on their website at Normandy Farms and the guest code for the wedding I was attending was not working, she said yes sometimes they don’t work well online. I proceeded to give her the name of the wedding party and the code that I had and she made it seem like she was accessing the Normandy farms direct booking not that she was a third-party. She gave me a rate cheaper than the rate that I saw on their website without the wedding guest code so I assumed that was the wedding guest discount. When she told me the total at the end, it was $299 which I thought was a little high but I thought maybe there were other taxes and fees that I didn’t know about.

This took way too long. The representative couldn’t get any of the numbers correct. She was in too much of a hurry and wasn’t listening carefully. It will be a miracle if we have a booked room with two standard beds.

I was very pleased with Joshua who made my reservation beautiful. He did a great job. Thank you so much and have a wonderful evening. I will be traveling back to Oregon. Looking forward to arriving Friday.

The booking process and follow-up all went smoothly and was handled professionally, taking the pressure off even though the reservations were made close to actual check-in time. The value was just what we were looking for.

The reservation done by Pambi was very pleasant experience, for what I was grateful. She was kind, helpful, explained everything clearly, professional. I very much appreciate this kind of service, therefore, we always stay in this particular Place when we travel. Thank you.

Marco was very patient as I navigated online and deciding between different hotels. I do have a real problem with the "tax recovery + fees" which is unreasonable for a hotel with no resort or luxury amenities.

Guiller. B was great! Professional & patient. I waited until myself and my employees checked in before I wrote the review. I made the mistake to review prior to checking in on another business trip, and when we arrived, something had gone wrong, and it was a mess at the front desk to get it taken care of. Guiller made certain to read back everything we discussed before initiating payment, well done, Sir.

Very warm and pleasant on the phone however she did not pay attention to the details when I requested a Jacuzzi hot tub room and made that specific that was what I should’ve gotten. Said I got a suite with the king size bed so we’ve had to spend an hour at the front desk to re-change everything which is kind of a pain in my keister so just pay attention to what customers want better please so no one else has to go through this. Thank you. Have a great day.

Uchenna was very helpful and took the time to make sure I got the amenities I was requesting. Thank you for going above and beyond and rechecking with the motel to make sure they could meet my request. Thank you.

Juanita was a very good customer service rep and made it all so easy. To make and book the reservation and for all the necessary information needed. Will gladly use this service again and I will be sure to share with my friends and family.

I really appreciate how knowledgeable Christian was. He was very helpful and he spoke English. I was maybe talking to Christian for 5 mins, with all my questions and he answered them and had my room booked. Quickest time ever on the phone.

My wife’s late AA flight from Miami was cancelled, AA informed that it was difficult to find rooms that night. I phoned the ES hotel, but there were no rooms, however she helped me in the search of other ES hotels in the area.

I needed to cancel my reservation and the host was very understanding and processed everything promptly. This was greatly appreciated. If I am in the area again, I will certainly check with this host.

Wrong information was given to the hotel. Cancel the reservation. I would like a full refund. I am not please with this service. It is causing us to replan our whole vacation. We wanted the park sleep fly option on our stay but we got to the hotel and they didn’t have a reservation for parking for us.

Very helpful and efficient, got everything I needed done quickly without any issues and was kind to answer my questions and get my reservation prepared, thank you! Happy to get real assistance and not an AI or automated receptionist because there are very specific questions that work a lot better with a real person.

Very professional interaction with Alisa. She was patient and helpful. There was in consistency between representatives regarding refund policy. I stay at Even hotels often and will continue to do so in the future.

The individual was very helpful in clearing up incorrect date. Booked and re-booking a new reservation. She was very patient and understanding. Please don't ask for more. Why would I need to add more?!!? Can this AI not read?? Don't make me regret trying to send a review. Thank you.

After an extremely long drive to Santa Barbara from Montana, Jolene was very helpful, kind, and understanding of how exhausted I was and she literally found the last room possible in Santa Barbara during a three-day busy weekend. So thank you, Jolene!!!

The gentleman was super nice and very helpful... Asked if we had discounts...which we did military discount. We stay at this hotel every year for the last 5 years...The gentleman was very kind and informative...Thanks so much.

Lydia was the most helpful reservations agent I've ever spoken with. She came up with solutions for everything we asked and was friendly and invested. I'd call her directly for every hotel need I ever had, if I could.

Assistant spoke clearly and was thorough. Her speaker went in and out so that was a bit difficult. I was then transferred to an auto attendant but didn’t get the confirmation number so that was frustrating. Thank you

Clear and quick reservation. Alex was polite. The payment system was easy to use. Overall, good experience and thankfully rooms available night of phone call. It tells me that my review is not detailed enough.

We met Steve at the front desk when we checked in. We were greeted warmly and he was kind enough to give us a great room away from the elevator which we prefer. He was professional and friendly. We’ll be back

Called for a certain hotel which was not available and he gave me 2 others based on my preferences. Jose was so pleasant and helpful. He is an ABSOLUTE keeper!! So nice to talk to someone so pleasant.

Joleen was excellent to work with. I was afraid I was a working with Hotels.com or some other agency and she assured me I was not. She repeated everything back to me to make sure she had everything correct.

I called what I thought was the number for Home 2 Suites in N Charleston to make a reservation for one night using a code given for a block of rooms that were held for the event I was attending. I was never told it was a booking agency I was dealing with. The group price I was given was for 2 queen beds at rate of $94.00. What I ended up with was a king suite! When I told them it was supposed to be a queen room and I needed to change or modify the room, I was told I would be charged for one night! I had to cancel 2 DAYS BEFORE THE RESERVATION WAS MADE!!!! Seriously???

I made a multiple-day reservation and was given a fair price. Also, after check-in I noticed I needed an extra day added to my reservation, this was done with no hassle or frustration. I was even able to keep the same room. Great customer service.

Tarren was super friendly and professional during our phone conversation. She booked our reservation as quick as lightning. We had reservations at the Daytona 500 for the RV infield camping. Our RV broke down right after we got onto the road Wednesday. We were unable to get it fixed Thursday, so I called Hilton Garden Inn, Lake Mary. Terran fixed us up and we are enjoying the great American Race. Thank you.

Mae Ann was most helpful, courteous, and professional! She called the resort to verify certain details of my reservation and answered all of my questions.

Just wanted to take a minute and let you know what a great person you have setting up reservations. His name is Carlos **. He was very professional, kind and even made me laugh as I was nervous about what I needed to do to make our reservation. He made the reservation very easy. Gail and Jack **

AI-generated answering service. Not a fan. I like real people helping me with my problems. When trying to give my information, I had to give it 4 different times, even when slow and precise, it still relayed my information back to me wrong. Felt VERY scripted and not a natural human conversation. Each time I would correct the pronunciation of my name, every time they said it back it was different. Hotel is nice and clean. My only issue is answering service.

Jasper was super friendly and very quick, made it super easy to book the room! We are traveling from northern Nevada and just need the night, he was very detailed about the reservation and also including the number to the front desk as we are arriving super late at night, so that was very thoughtful of him!

Jesus ** was excellent with taking our reservation with his explanations & proper customer service. Can't wait to enjoy our stay. Thank you so much. Call hold time was supposed to be 25 minutes & Jesus answered right away.

Marjorie was very polite and professional. She helped me with my reservation and spoke clearly and slowly so I could understand her. I’m a little hard of hearing. It was so nice to speak to a person and not a machine.

Excellent service. 👏 In my price range and desirable area regionally for guests arriving from out of town. Friendliest and efficient service! She knew what she was doing. Confirmation emailed and texted. Thank you for your timely help.

Edgar was very helpful and clear on his conversation. The hotel I asked for was not available, but Edgar was able to find another hotel at the price I asked for. He was very professional and courteous. He was able to solve my request promptly and within seconds I had my reservation and all the pertinent information for it. I would definitely use his services again, if possible. Thanks.

I was lied to about my reservation, I asked multiple about the price. She told me it was because there was only three rooms left, I asked over and over if she was working the reservation desk at the hotel and she would tell me, "Yes I work at reservation," I asked multiple times about the price difference since I have been staying there for the last 9 days and she would just say it’s because there was only 3 rooms left, only booked the room because I needed a place to stay.

They told me I was booking a two-bedroom suite that fits nine people. I paid extra money as opposed to booking two separate hotel rooms with queen beds. Then I arrived at the hotel and had two queen beds. Had to book another room through the hotel. Terrible experience. Now out hundreds of dollars.

Very pleasant service, placed special instructions for our anniversary. Gave several options for the room. Explained early check-in policies and checkout policies. Continental breakfast options. Very good service. 😊 Thank you.

Jubeth was very professional and helpful with my questions. Helped booked my reservation in a few minutes with my needs and concerns. Looking forward to my stay. I needed two double beds in one room and she helped me quickly with finding the perfect room and at a reasonable price.

Mr. ** was very helpful. Got me the best price, so he said. Also failed to tell me he was NOT registration for the motel. 3RD PARTY. Motel rates were cheaper. Have to be very careful about registering for a room. Felt deceived and we were taken advantage of.

The reservationist was helpful in getting rooms for a family get together in Canyon de Chelly Az in October. She answered all my questions and was able to reserve the room I requested. She reviewed all the details of the reservation in a polite and understandable way.

Gem was polite and knowledgeable. She was patient in answering my questions concerning the amenities in the room, pre-payment requirements and pricing. I am returning to this Hampton based upon my excellent 2 week stay in January, 2026. 5 stars for staff, room and amenities. Referencing the request for receipt below: I was on business for the 2 week stay and my company paid for the stay,.

This person is a liar. The room she booked for us was a lie. She misrepresented everything in this room and lied about cancellation policy. Do not book with this company. It’s a rip off. She said that the reservation is fully refundable up to 48 hours of the day of arrival. In reality the first night’s cost is lost the minute you book with this company. We learned this after receiving a booking confirmation email. But the worst, she promised that we booked a suite with two rooms and the full kitchen. In reality it’s one room and no kitchen. Hotel doesn’t offer this kind of rooms.

I called to make a reservation for Valentine’s Day weekend. I spoke to Darwin. He made my experience very memorable. He was very knowledgeable and spoke clear. He was very helpful and accurate. I will recommend Hotel Lydia to all my family and friends.

The person helping me book my stay was very helpful and responsive. She was respectful and very nice. Walked me through all the booking steps and provided clear information. I receive the email confirmation right away and stayed on the phone while I checked my dates.

Hugo was very helpful and very professional. He helped me find the perfect room for my daughter and I were going to my nephew‘s wedding in May. You showed me the different pictures of the rooms and help me select a room perfect for us.

I don’t understand why I can’t get help changing a reservation I made and paid for on October 3rd through the wedding site zola.hotelplanner.com for a room at the Hilton Checkers in Los Angeles (Itinerary **). I originally contacted customer support about a month ago to have this issue resolved. However, I keep being put off with repeated claims that the issue has been “escalated.”

Bella was absolutely the best, very helpful, very courteous. Her skills are amazing, her patience goes way beyond. I believe she has to be one of the kindest person I’ve ever had spoken to in a long, long time.

Hugo ** was very professional and helped me to get a room when everything else was booked up. He was very polite and courteous and assured me my room would be ready when I got there. He also gave me suggestions for dining.

Jose ** answered all my questions and verified the best offers you guys had based on what we provided. He was kind and followed up with is there anything else he could help me with. He made sure I was aware if there were any cancellations, I had up to Feb the 17th, which was helpful as well. I asked how close you guys were from a location I will be attending and he provided the length by time.

Virgilio was super helpful helping me arrange a hotel room while I was traveling. After driving for 12 hours and in a unfamiliar area, Virginia arranged a hotel room and gave me directions s to the hotel! He was very helpful, professional! I would give him a raise if I could! Thanks Brett **

So far, I think that this experience is going to be good. The lady I spoke with on the phone was very consistent and helpful with everything that I needed. I haven’t been to this hotel before, but I think that everything will turn out wonderfully.

My experience here was quite possibly the best hotel visit I ever had. Everyone was very nice and helpful, from the booking to the staff and room service! If I could thank everyone involved personally, I would ok.

Humberto ** was very helpful with my reservations. He answered all my questions. I called directly because I didn’t want to book through a third party. He assured me he was reservation at the hotel. Thank you for fast service.

Peter/Ismael was extremely helpful and provided multiple options for me to choose. He explained the options thoroughly and patiently as I asked many questions. His ability to help me find a solution to my last minute needs for lodging was priceless for me in that moment.

I received excellent attention to my needs. I am traveling across the country and had planned to stay at the Hampton in Duncan, SC. But it was out of my budget. I was offered help finding another Hilton brand hotel within my budget. It took time and effort that was unexpected and much appreciated. After a long day driving, it made my evening comfortable. Thank you!

Wonderful assistance and great customer service. Deyanira was a delight to talk to and very helpful as well. Was able to book my room in less than 5 minutes. I haven’t stayed at this hotel before but looked online and very good reviews.

We tried to make a reservation (Embassy Suite by Hilton Santa Ana) online on Feb 5th, 2026 but couldn’t go through. We called and spoke with Mr **. He is polite, patient, clear and very helpful. We are very satisfied and we would refer family and more friends. I believe that my friends Mr & Mrs ** just make a reservation today Feb 6th, 2026. 😁

Hugo cares about his customers and making them happy. He did an amazing job with us at 3:41 a.m.!All customer service reps should be like Hugo, it would all go so much smoother. Thank you, Hugo! You deserve a raise!!

Michael was very helpful and thorough in booking my reservation! The room we wanted was not available and he suggested something comparable. He was Incredibly polite and made sure I was satisfied with the service and thanked me for allowing him to help!

We booked 2 rooms at a hotel for 1 night. The person making the reservation told us the cost for 1 night for 2 rooms would be 392.05 but we could save 50 dollars if we reserved them right now. So I paid 342.05 for the 2 rooms. The amount on the receipts when we checked out was 207.78. I asked the manager about the difference and she said the difference in price was the service fee for going through a third party. I had no idea I was using a third party. The number came up on the website for LaQuinta by Wyndham.

I was told by your representative that the full amount (Maria **) would be taken out of my account at the time of check in. This morning while I was checking my bank account, I noticed she took out the full amount of $370.96. This has put me in a bind financially because I was told one thing and done a whole different way. Also, I specifically ask for the $38 fee of cancellation early be added and she did not do that either. I am very upset and will not post a good review on your website if something is done other than refunding me $55. My two day stay should be comped. Please contact me asap!!!! I was blatantly lied to.

He was human which I appreciated very much! Please get rid of AI! Keep real people with real answers. My representatives do much better than artificial intelligence. Please keep our human representatives.

Humberto was great- efficient, secured my reservation for a great price. Made sure he requested a room on a lower floor, with breakfast included. We’ve stayed at this property before and it works well for us with pool, breakfast and restaurant for dinner on the night we’re too tired to leave again, and close to the METRO!

Do NOT make reservations on this site! I didn't receive a confirmation from them or their policies. Nor was I told that their policy was to charge a one night stay even if the reservations were cancelled on time by 6:00 p.m. It's very confusing to deal with them and I question if my refund will ever be refunded.

I made an error in check in dates. I called to change dates. I was told I had to make a new reservation and cancel the old one. Now I’m being told I’m going to get charged a penalty for canceling the old reservation when the hotel is actually making more money and I was never told I could actually just change the dates instead of having to make separate reservations.

Scammed me. Told me the room was refundable and led me to believe I was talking to Hilton. Then told the there were all kinds of caveats. Booked with Kimberly. All kinds of problems trying to cancel.

Marco was outstanding in helping me find a suitable place to stay. I don't know what my order number is but he matched my needs to a place to stay and he had to do a search to find it. I haven't checked in yet so I can't comment on the lodging yet but I believe it is of good reputation.

Brayan was so polite and understanding of my problem. He listened, helped me re-book my reservation, cancel the old one that was an error H14343658 that was pre-paid.... Something someone did without explaining it would be.... And was just wonderful! My previous experience and why I reached out to begin with was solved in a timely manner.

I'm not sure who helped me but she was great. I arrived at midnight at my Airbnb to find a disgusting mess in the bathrooms and main rooms. In addition, sheets and garbage were thrown all over the floor. I could use an app to book a room for that night because it was already past midnight. She helped me find a room at a Wyndham hotel, where I am enjoying my stay.

Joesph did a great job booking my stay at your hotel. Listened to my questions. Knowledgeable, fast, and accurate. I would recommend him to my friends and family. Joe is the kind of person I would want on my team.

Joseph was wonderful, showing great patience and courtesy while I texted my wife to ask her preferences about what kind of room, etc. and he repeated the prices for me. He volunteered information and phone numbers for concierge and transportation. It never felt rushed. Honestly, he is one of the most courteous customer service reps I've ever had the pleasure of dealing with in helping me make the optimal reservation. Please thank him for me.

Ebony was very helpful and professional. She answered all my questions about the reservation..prepayment, refund insurance and fee for our dog. Ebony has a business-like speaking voice that I like and don't hear too often on the telephone.

Nathaniel was very helpful, knowledgeable and professional. He was able to answer all of my questions and explained everything so I could understand all of the charges. Booking online was painless and I’m happy to know I have a nice room.

I spoke to the reservation agent and she stated that my credit card would hold my room and I could pay at the property. So I gave her my card to hold the reservation. I forgot to ask her about a military discount so I called back. When the new person pulled up my reservation they said it was prepaid with a 1 night charge if cancelled. I'm not understanding how the lady can tell me it was to hold the room and pay at the property and now I have already been charged. I have a 84 yr old mother that's traveling with me for a family function. If she sick I won't be coming but now I can't cancel if I need to... I'm furious at this point. I was told by the second representative that he would open a claim to be reviewed by the advisory board. I left the reservation as is for now. We will also require a lower level room. My mom can not climb stairs.

Hugo was very friendly and helpful. Made my booking experience smooth. Thank you for having such helpful employee. My grandson & I are traveling from Massachusetts to Texas staying at different hotels along the way. Hugo was the first agent to ask if there might be any military discount, which there was. I love saving $. He was great!

Enrique was really helpful in taking my reservation and explaining to me. The prices for a one night stay and how to make a payment over the phone? He was really helpful. Thank you for all that you do.

My daughter car broke down on the freeway at 10:45 pm Sunday night. I needed an hotel urgently!!!! I booked the room for the same night at 11:55 pm. When my daughter showed up at the hotel the reception said that the booking was made for the next evening Monday. They refused to change it back when we called the support line. My daughter had to pay for the stay again. Please refund me the $141.39 you charge me.

Edgar ** did an outstanding job assisting us to find a hotel in Atlanta this past Saturday night. We were arriving from the Caribbean and our connecting flight from Atlanta was cancelled. We began trying to find a room, but everything was full due to the ice storms. Edgar was wonderful and found us a room at a the Sonesta, and he was very professional and kind. He represents your company very well!

Dan was able to resolve bait and switch issues with website. At the point to pay for room - website came back and said room at my rate was no longer available and we had to book a more expensive room. Bait and switch.

Very thorough and helpful assistance. Sales associate was patient as we went through the process of making the reservation. Made the process much easier with the personal assistance of a live human being.

This is an ABSOLUTE SCAM! They lead you to believe that you're calling into and booking through the hotel, never revealing who they really are (3rd party)! Then they charge you extra for "refundable" rate, and make you jump through hoops to actually get that refund (and the kicker is the extra fee for the refundable rate is NOT REFUNDABLE)! They're clearly robbing customers and I will be contacting the Better Business Bureau. Very deceptive, misleading and fraudulent operation!

Amazing customer service and great assistance with an urgent booking. I appreciate the fast service and great attitude. One of the best experiences booking in Ruidoso. Overall great customer service and hotel was an awesome stay.

I was having issues booking online and called, I spoke with Isidro and he made the process to easy to book and gave me that peace of mind that my reservations were completed. Excellent customer service. Thank you

Loved working with Umberto for the reservation this coming August! He was welcoming, knowledgeable, informative and experienced! Would recommend his services to anyone needing reservations. I got the best location and price for my budget!

She was really helpful and flexible with what I needed, especially some of my party was showing up on different dates. Booking hotels is awful, so I really appreciate her help in getting it done as easily as possible. She also did a quick fix when one of my rooms was booked right under my nose and managed to get us the same one for a minimal increase.

I am extremely displeased this person that I spoke to quoted me a price for the room which was twice as high as priceline. So I said, "never mind, I don't want to do it, you didn't run my card yet did you?" and he said he had not run the card however that was a lie because my credit card company messaged me about the charge. So I got charged for a room that I ended up not getting.

Tnesha did a great job with making sure we were able to reserve a room for the night. Tnesha made sure to explain everything about the room to us and advised us that the Veterans discount may not be better than the discount on the room. Thank you, Tnesha so much.

I am very satisfied with the assistance I received from Minder; she was outstanding in regard to her courtesy and respect during our conversation. She made every effort to assist me with making my reservation and assuring me of the best rate available.

Hello, I was handled very professionally by Maria. She was so kind and polite. She went above and beyond. I was told by Priceline that there was not any jacuzzi rooms available at the hotel I was inquiring about, but she booked me a room at the lemon tree with a jacuzzi room OUTSTANDING. I GIVE HER TRIPLE THUMBS UP 👍👍👍👍👍👍😉 Thank you Maria, you're the best. She booked me a room in just a few min, very sweet voice and very pleasant to talk with!!!!

She was courteous, helpful, and obviously concerned about making my visit meet my needs. There were a number of complications she had to deal with, including adding an extra night to a reservation and accommodating handicap accessibility. She recommended restaurants and was helpful in all aspects of my stay.

Isabelle did an amazing job and helped seamlessly book business hotel accommodations for my team. Much better than doing it online! She was very courteous and listened to what I was trying to do and helped me find the best solution.

This woman was clear, concise and friendly. She made sure all information was correct. The conversation cut out several times. I believe this was equipment related. Nothing to do with her quality.

She did great. I have zero complaints about my customer service. She answered all my questions and met all my needs with a positive attitude. What more could I ask for. She took the time to look for the best room to meet my needs and check to see if the hotel was pet friendly in case I accept my daughter's offer to keep her dog.

I thought I called the official hotel. I wanted to speak to the front desk to make sure we got the right room for our dog with mobility issues. Fake bot and fake call center. I asked to confirm the room 2x - they confirmed it was the kitchen suite and after booking discovered they booked wrong room. So disappointing.

Jubeth was very helpful went I called to make reservations at the Strater Hotel in Durango, CO. She explained the room accommodations and took my information correctly. I would recommend her assistance to anyone.

My contact person was very polite, professional and very patient. Very nice experience! When I arrived, no hassle, no fuss, they were ready for me, and I was very tired so that was a big help. Very nice experience.

Alan represented Carlyle Inn clearly and well. There was no wait time for making the reservation and the agent was courteous, clear, professional. The availability of rooms and pricing was good. Thank you!

Carlos was great, we’ll spoken very efficient and professional. Maybe the best employee at Motel 6 I have spoken with. Hope there are more like him. My review was about being efficient and not just throwing out words. Sorry I can’t say the review was as quick and as efficient as Carlos.

I would have preferred a human. Hire living breathing people to talk to your guests. Believe it or not this is still a civil society where we need one another. I do not wish to say more whether you like it or not!!!

Horrible!!!! I normally call a hotel directly as I need a handicap accessible room, however, on this stay, the phone button on the Hampton Inn website was NOT the Hampton Inn! The representative answered the phone, "reservation desk" and asked, "How can I reserve your Hampton Inn room." When we got to the hotel, the clerk said that she did not have the room as promised and the room was booked through Expedia... DECEITFUL! Shame on HotelPlanner.com for tricking people into believing they are the Hampton Inn. Not only did they violate the ADA but the Federal Trade Commission for deceitful business practices as well. I am very angry with the entire experience with HotelPlanner.com. I was charged an extra $70 for them to book a room through Expedia and I did not get the type of room they said would be available. BEWARE!

Scam website. Tries to spoof and pretend that they are the hotel reservation desk. Non reservation is actually made and then they charge you fees if you cancel.

Elias was super helpful, and informative. He let me know that my reservation can be refunded up to the date of the reservation. I love that he’s giving me some options. I’m looking forward to our stay!

The service was really great. Heidi was excellent and very thorough in providing all the necessary information for our reservation. She was very pleasant to talk to and very helpful in all communication that we had. It was a wonderful booking experience.

Aliyah is a blessing to Sonesta! She was professional, quick and answered all my questions, as it’s the first time I had to order a group of rooms. She made me feel good about my task. I am so grateful she answered my call!

Gloriche provided me with excellent customer service. She was able to address my issue and get my previously canceled room rescheduled with the dates I requested. Very professional, kind and courteous.

Amazing customer service. She spoke very well and very clearly. She answered all my questions and made sure I understood. I gave her several options to price out and she took the time to break down the cost for each.

I have never been more dissatisfied with an experience in my entire life. We were anticipating an ice storm, and I was looking for somewhere safe for my elderly mother on oxygen to go. I called and asked if the hotel had back up generators, and Fernando told me yes I told him my situation and the reason that I was needing the room and he assured me more than once that the hotel did have backup heat I made a reservation and they charge my card in full once I got done with Fernando. I called the hotel to see if we could check in early because we needed to get my mom in a safe place before the storm hit. I told her what we were doing in.

Fiona was an amazing representative. After being told by a previous agent that a supervisor would return our call and never did: it was refreshing to speak with someone who was professional and competent. We were about to give up on recommending and booking Hampton Inn. Fiona saved the day. Hang on to her!!!

I was booked a room at a hotel with no power. They had been out of power for some time but I was never notified and was instead charged for the room even though when I arrived I was met at the locked door to the hotel and told all reservations were being canceled and to go elsewhere, now I am having to spend my time arguing for a refund for a room that never should have been booked, the hotel was closed when I booked and when I arrived.

Olivia was efficient and accommodating; checking for the best rates. Customer satisfaction was her goal and she fulfilled. Olivia compared prices and gave me quotes to ensure I was getting the best rates possible.

He was engaging, nice, and very helpful. Was knowledgeable and helped me get the right room. He also gave me some helpful tips on reserving in the future. Really appreciated it. I hope in the future you guys have a loyalty program. 'Cause I will stay there more when I come every spring.

Great, talked me through the entire process. He was easy to hear and understand since I am very hard of hearing. I have stayed at this establishment for many years for business and pleasure. I will continue to stay at the Hampton Inn in the future.

John ** was able to answer all of my questions and get my reservation booked quickly. He was a pleasure to work with. I had a questions regarding the hotel policy on late checkouts and he was able to clarify that for me.

Bobby was professional, easy to understand and very efficient. He explained our options, looked for the cheapest rate and processed our stay. In today’s world with so many areas, call centers and thick accents, it was so nice to connect with the hotel directly and speak with a kind associate. Well done.

I asked you before I booked the room that the hotel had a room and you said yes. Well got to the Regal hotel in Carthage and I was told there was no rooms available!!! So now I’m trying to get my money refunded!!!

Jolene did a great job with our reservation! She listened carefully to my needs. She even repeated my specific room location away from elevators and machines. When repeating my email address, Joleen very expertly used the military alphabet.

I spoke with Marivic to get room in El Centro to see the Blue Angels!! She was so helpful and professional! So good that ill look for your hotels first in the future! I know I talk fast and confuse some people! She kept call on track and i miraculously got second to last room left on that busy weekend!! She should be promoted!!

I made reservations to the Hampton Inn in Pisgah Forest NC due to the fact that we are going on our second night without power due to the ice storm. Alex was professional, friendly and extremely helpful.

Very helpful. Listened well and answered all my questions. Reviewed reservation and stated cancellation policy. A very clear and articulate voice that I was able to respond to all requests in expedited manner.

Everything was great. The service was excellent. The service saw one hotel was booked and immediately booked me at another that was cheaper and right across the street from the original hotel. No wait, just excellent customer service.

Apparently, I was speaking with AI. After taking my info and getting a reservation, I got into some sort of a loop where I was told she would verify my reservation. Then told me that all the reservations were full and I did not have a room. Later I got text verifying my reservation. It was all so confusing! I wish that I had a live person to talk to!

Truly incredible customer support and professionalism! All incorrect information was located and the reservation secured! The staff showed genuine concern especially with patience in his voice tone and communication.

Efficient, polite. It was so easy to make my reservation! I look forward to staying at the Biltmore this spring. The requirements for a lengthy review is silly. All I need to say is that everything went smoothly.

She was very friendly and very helpful. She took all of my details easily and accurately. I am very glad I contacted them and will recommend to friends and family. She was very helpful at a very stressful time.