HotelPlanner.com Reviews

Geraldine was very polite and helpful. She offered me a choice of rooms. She was able to find the shuttle number for me. She made sure I had the hotel confirmation number and told me about the happy hour and complete breakfast. She was very pleasant.

So helpful and courteous! Thank you! I really was concerned as there is a snow storm in Indy and I have a 40 mile drive home. My online reservation would not process and Luis was so helpful completing my reservation. Great customer service. Also I was able to reach an agent quickly.

Jose was awesome! Very knowledgeable. Was able to get us booked right away and answer all of our questions. I believe that Jose needs a raise. He knows his job very well. He even offered to text our other kids and give them the information of where we are staying. Top-notch Jose.

I have stayed at the Red Roof Plus in the past. I always have a mini fridge and a microwave. I double checked with the HotelPlanner and she said yes. NO mini fridge, NO microwave! It seems like I got the cheapest room at regular price. I will never book a room over the phone again. It's best to go in person so that you can see what you're getting.

When I called for a reservation was told that I would receive a confirmation for a stay in St. Augustine. Never got the confirmation and when I checked the Hilton website no reservation existed. Good thing I checked and had to book one myself on line. Fortunately rooms were available. VERY DISAPPOINTED!

Never, never, never ever again, pure crooks, no one returns your calls when you need help to change a reservation, then they say you don’t follow our policy so we’re are keeping your money, ha ha. Great business model, screw your customers then keep their money and I had travel insurance too and they kept that money too $1344

This was terrible. I was lied to! I didn’t get the room I wanted and paid for. He lied about my military discount. He lied early check-in. He just lied about everything. The hotel was ok, although the water pressure wasn’t great. The staff was super friendly and helpful. The agent that booked this room for me though, he’s a dirty and awful liar! It’s been 3 days and customer service is still “reviewing” what happened. This was an awful experience,

The call was a polite, quick and efficient. I was in transit which makes business calls challenging. He put himself in the role of a customer by clearing up any confusion on my end on why the phone calls were going to a central call agency, which is what good customer service is about. Tyler displayed situational and product competency with quickly expediting the call with minimum maintenance on my part. Instead of my having to read out the long confirmation number, he was able to pull me right up. Hopefully, this review summarizes Tyler's ability to perform his tasks and duties as a model for others.

I have been on the computer for 2 hours searching villas, condos, rooms and finally resorted to calling Embassy Suites Kapolei! What a pleasure to speak with Christian! He was such an efficient and kind person that made my reservation within 5 minutes! Thank you Christian and Embassy Suites!! I should have called you 2 hours ago!!

It was easy to make a reservation and was a fast, efficient booking process by Alyssa Mae. She was professional and friendly. I appreciate it when phone staff are pleasant like Alyssa Mae. She was able to find me the room I wanted and explained the rates before confirming with me.

Ruben was very helpful. Booking the room was easy. He is knowledgeable, polite, friendly, and very willing to help in anyway he could. He answered all my questions and was very thorough. He walked me through the process from beginning to end. It made me feel very comfortable with the knowledge annoying my room will be ready when I need it.

Typical language barrier making it difficult to navigate conversation, although not as bad as I’ve experienced in the past with CRA agents or Telus. The real disappointment was a constant crackling static with the audio, probably caused by the hands-free device used by the agent. This made conversation almost impossible. After approximately 22 minutes, I was finally able to make a simple one-room reservation.

Calvin was great in taking a special request for a ground floor room with handicapped accessibility at the last minute. He provided excellent customer service and made helpful suggestions. We had a family emergency to deal with and were worried we couldn’t find appropriate accommodations during a holiday weekend.

Maria and I, Adam, wanted to extend our stay at Holiday Inn and Johana helped us with an issue. My wife and I were experiencing using our credit card to pay for an extra day to stay at Holiday Inn. I am happy to say Johana helped us out and put our mind at ease by fixing the credit card problem so that me and my wife can extend our stay at the Holiday Inn for one more day!

I had to make four phone calls speak to four different people and I received horrible service. No one could answer my questions. I was on the call for 20 minutes and she could not get my card to process so she was going to connect me to the service department and they wanted an itinerary number which I did not have and it did not take me to anyone that I could speak to. When I first called and asked if you were part of the Marriott program, the gentleman transferred me to that same service line where they want an itinerary number and it led me nowhere!

Very friendly and professional, made the reservation very easy. Carlos proactively looked for specials and provided information on surroundings and hotel offerings. I definitely recommend this hotel as a place to stay for either personal or business travel.

I am very unhappy with this representative. I asked him if he represented the hotel and he lied to me and said yes. I asked him if I would be able to use my hotel rewards points for this booking and he said yes. He is dishonest and not trustworthy. I hate I booked with him. I will tell everyone I know to never use this phone number to book a hotel stay. Now I am not able to get my rewards points for this stay. RYAN ** is a Big LIAR and very DECEITFUL.

Jesus was very helpful and an all around nice guy. He was very articulate and was able to answer all of my questions. Give him a raise!! Jesus truly went above and beyond and it’s clear he genuinely cares about providing great service. I couldn’t be happier with the support I received.

Eugene was awesome!! He helped us get an affordable room with the amenities we requested right where we needed to be!! He was great, fast, informative and friendly!! We can't wait to play softball and visit Arizona. We will be exhausted every day and Eugene helped us to get a cozy room! Thanks Eugene! E☆

We are coming from out of town and I always dread calling to reserve a room. I was very surprised she was very helpful and courteous. It was a very easy process to reserve and pay for our room. I am looking forward to our stay at the hotel. Thank you.

Denise was very polite, helpful & efficient! She was very understanding with my previous problem trying to book a Courtyard Winchester Marriott hotel room for an overnight stay. Considering that I will be driving my daughter from quite a distance for a hospital procedure the next day, she was very sympathetic.

Great job in making sure that all my needs were addressed and satisfied. His customer service skills are outstanding. I would recommend him to anyone that is interested in booking a room for whatever reason. He was awesome and was professional at all times

Excellent customer service. Easy process. All questions answered. Very nice and helpful representative. Quick and easy. All questions answered about the room. Representative went the extra mile to find a room with a walker in shower. She was very helpful and professional.

The room was very clean and modern. The staff was very nice as well. It is close to nice shopping areas. The complimentary breakfast was appreciated. Parking was adequate for a busy weekend. The pool looked inviting. The bed was comfortable and the temperature was easily maintained.

Outstanding customer service! The recap ensured accurate dates and other details. Elias was very helpful and very courteous. If he did not recap our conversation, I would have shown up and not have a room on the date of my conference. Hilton should hire more staff like Elias.

It was a pleasure to speak to Taryn. I made several changes during our conversation and she was very polite and such a great help. This was only the reservation process and she made it easy while being professional. We have men working in the area and will be staying at Econo Lodge

Absolutely terrible. Lied to me, thru whole conversation, said he was the Red Roof Inn. Told me the amount for my roof and I could book online. Said wasn't available. And it was. False presentation to customer. Not honest, needs to be re trained. Very disappointed that he thought it was okay to take advantage of a senior.

Daniel took my reservation for one room with a king bed for one night. I ask if they serve breakfast and he told me they serve a continental breakfast. I booked the room. When I arrived at the hotel the place was under renovations. The lobby was full of rolls of carpet and the kitchen eating area was closed and filled with furniture. I spoke to the person at registration named Mike. He told that they have been renovating for the past two to three weeks. I informed him that I booked a room because of the continental breakfast and asked for a refund. I tried to call Daniel but got someone else and request a refund because the hotel isn’t what he said it was.

Christian was very patient with me and helped us troubleshoot our booking to get us a handicapped accessible room. We appreciate his time on the phone as I had technical difficulties on my end. He voice was pleasant the entire phone call and he was very helpful!

My agent Mrs Mae ** was very professional and provided excellent customer service. She was patient and helped me with a friendly attitude during the process. She stands as an example of the level of care that should be provided to all guest making reservations at your hotel.

Did a great job booking me 2 rooms for my trip in March. Friendly and helpful. All went well. Listened to my needs and advised me what would be best. Found me what worked. Would use the service again. Thank you for your assistance. Looking forward to my trip.

Francisco was great helping us with reservations. He was courteous and knew the system. We called because I couldn’t get the online to work. Please congratulate him for his good service on behalf of 21C Hotels.

I Just completed booking for the Cliff House with Daniel, extremely nice experience, actually rate was cheaper than the online booking! He was very thorough in confirming all aspects of the booking. I was expecting to have to pay the full amount for the reservation but only had to provide a small deposit.

Excellent service provided. Very polite and professional. Goes above and beyond to help customers and is always willing to listen to anything you have to say. Very efficient and ensures everyone is taken care of thoroughly. He is very hardworking man.

Carlos was very friendly and helpful and make the whole reservation process go very smoothly. I am very happy with the whole reservation experience and would definitely recommend this hotel to my friends and family in Toronto and the ones visiting from outside the GTA.

Pedro was wonderful. He was very helpful in finding accommodations for us. Your hotel was completely booked for the night of 12-12 and he continued looking until he found a hotel. He did his job well but more importantly he was very courteous, personable and enjoyable to talk to.

The call taker was terrible, took me 30 minutes to make this reservation. I believe it was a computer, terrible. I won't use it again. The computer voice was terrible and it did not understand what I was saying nor did it have a way update what I was saying without starting over.

Fernando was pleasant and helpful. He had a nice sense of humor too! He also agreed that if the reservation did not work for my son (who I was gifting the night to), I could cancel. I did have to cancel-but am waiting for a new date to rebook!!! Hopefully I get Fernando again!

Thank you so much for helping me find the best possible stay for myself and my family! Service over the phone was kind, understanding and above and beyond helpful. Andrea was a total professional and we can’t wait to stay there!

Had an existing booking and need to add another day. Plans changed and we were arriving earlier than expected. Called the number on the website, spoke with Emanuel. Everything went quick and easy so far, hopefully we will not have any issues when we arrive this afternoon.

I hate to be lied to for ɓusiness purpose. I am a business owner who purposely work on being truthful to everyone who enters my doors for business. I was told that I was speaking with the front desk. When I arrived I was told the price was $60 less if we had spoke with some with Choice Hotels

Hi Deyanira, and her fellow representatives do a wonderful job in assisting clients with securing our booking and services. Doing what I believe is above and beyond the call of duty. They are an asset to your hotel and its organization. I hope to meet Deyanira at our stay in December.

It was a great room... Great breakfast... Would recommend this hotel to anyone I know...was impressed with the price, location and the awesome customer service I received....I felt safe staying at this hotel... Even going out to my car after 9 pm..I felt safe....

Very informative and helpful...He was patient and inviting offering the very best service. He did absolutely everything to make our stay exceed our expectations. Truly looking forward to our staycation. Thank you Sir for your willingness to serve adequately.

Michelle was very misleading and not truthful about this transaction. She told me it could be canceled at any time which was not true - she ran it as a pre-paid reservation. Also, I told her I was tax-exempt and she iterated I could handle that with the front desk. Another lie because she ran it as a pre-paid the desk clerk couldn’t do anything about the taxes. Also she charged me for a refund protection program and never mentioned it or asked. She is a liar and I will not use or stay at this company again.

Updating my stay to add an additional night while en route was quick and efficient - 5-stars!!! Everything was completed while we were on the phone including immediate confirmation. Greatly appreciated!

Kasey did a fabulous job with our reservation. I don't hear well, but he was very patient and courteous. The options of rooms, room pricing, amenities and all fees and room pricing were covered in our conversation. We are looking forward to our visit.

Jolene was extremely informative, polite and helpful. She made our reservation experience fast and easy. Speaking with her was a pleasure, and we are looking forward to our stay this weekend. Thank you Jolene for all of your help and kindness today!!

Gina did an amazing job booking my room at a great rate. It was easier than booking online with our corporate enterprise software that failed me three times before I picked up the phone and called reservations. And the rate over the phone was $14 cheaper!

I was very pleased with Eder ** attention and politeness. He checked and answered all my questions, like zip-lining and hot air balloon ride. He is a keeper. I felt, through him, the good vibes of the Lodge. I’m sure we are going to have a great experience there. Happy holidays! See you in December.

Patrick demonstrated outstanding professionalism and courtesy throughout our interaction. I had attempted to secure a reservation the previous evening; however, by morning, the website indicated that the booking was still in a processing state and had not finalized much to my dismay. Although the room type I was seeking was no longer available, Patrick was able to apply a small discount to my reservation, which I really appreciated.

What a pleasure to work with Fernando. In this world of digital connections, it is very special, to have someone who personally and graciously guides you through the process of obtaining your needs. I only recommend you give him a raise! He did a wonderful job for us!

Marco did a fantastic job serving me with my reservation. He was very kind and answered all my questions. Great customer service, professional, courteous, patient, informative, and knowledgeable. I had a great experience making my reservation. Looking forward to my stay.

My call was answered quickly. Gustavo was very friendly and knowledgeable. I was needing an overnight stay on a very short notice. He checked around and found me a good rate. I would not hesitate to use him again and I would recommend him to anyone.

Super helpful on booking a room in advance and insightful on the surrounding area. Fast and easy with the help of Chris. Very grateful. Thank you so much calling and booking the room in advance was a big stressor off my shoulders. Beings the motels locations right off Highway 101 and has free parking will make my trip to San Francisco that much easier and manageable while I'm there. So, thanks again for your time and help.

The reservation clerk was very pleasant, professional, knowledgeable, helpful, thorough and respectful. I was very pleased to have the support of a person, who exemplified great hospitality, kindness and patience. She answered all questions with joy and gladness. She made my experience an enjoyable one.

Julie was very helpful and patient. We have had excellent experiences this fall going to Columbia for USC football. Everything has been clean and in good order. Julie made our reservations with Tru in Columbia and sent confirmation to me promptly. We will continue to use Hilton hotels.

Carlos was extremely polite and courteous. He answered all my questions and concerns regarding our upcoming stay and gave us the confidence everything was going to go smoothly. I am having a surgery at mass eye and ear and Carlos directed me in the right direction.

Santiago was very thorough, helpful, pleasant, and very easy to deal with. He made my experience nice. I appreciated his knowledge in going out of the way for me. He clearly is a great employee of your company. You are lucky to have him in your employ.

Everything was taken care of professionally. He reserved my stay at Country Inn in Kansas City, KS. Received a text message on the details of the stay and the area we are staying in. He was very polite and courteous about my family and my needs and wants.

Sheila was excellent, thorough, informative, & very pleasant to work with. She informed us of the distance to travel from hotel to hiking trail which was helpful as well as information regarding our pet. I would highly recommend her. Is lucky to have her on their staff.

Maybelline was extremely polite and professional in helping me secure a room for my stay at the Fairfield Inn & Suites in Cut Off-Galliano brother-in-law's funeral. I will definitely recommend this hotel to other family members wishing to attend the funeral.

I asked him if he was the official Quality Inn Choice Hotel representative and he said yes. As I later discovered, he was not the official Choice office representative I thought he was and so when I called the hotel to check on it, they said the room he booked was two queens, not the king-sized bed I requested and was assured I would have. I do not like to deal with third-party middlemen or deceptive addresses. And the man literally lied to me.

Adrian did a great job communicating with me as I was traveling. Did not get mad or rattled, as there were some times that I could not hear him, so he had to repeat himself many times. Please give him the Patience award as well as the good communication award.

Thanks Miguel for your help. Greatly appreciated the suggestion on the adjoining rooms. Good job. I was hoping for a condo but a bit too expensive for our friends. Next time, as you suggested, when I come with another couple or just my husband, I will go for the condo suite. Thanks again.

Eugene did an excellent job from answering our telephone questions to securing a hotel room for us! Very pleasant and Great service! We were travelling and unsure of local attractions, conveniences and amenities in the specific area of our choosing. Eugene is much appreciated by us!

Jessel was extremely helpful and patient in answering all my questions and in working with me to book the room that best suited my needs. I appreciate the time and care she took, as well as her pleasant, friendly demeanor on the phone. She made our booking easy!

This is a scam site. Make sure you call the hotels direct. Now my card is susceptible to fraud…. They increase hotel prices by 50% and claim to be representing the hotel. They misrepresent other companies, they make reservations non cancellable AFTER charging you. Also try to coerce you to buy “protection” on your reservation which you will never get a refund. They also use “local” numbers routed to a call center that appears to be in another country.

Gwenyth ** was our service representative and she was helpful and kind. Went above her duty by telling us her hotel is booked but that there was another Marriott hotel next door that had two rooms available. That's what I want. A problem solver. Awesome job.

Easy to follow instructions and very helpful. It couldn’t have been more convenient and I look forward to my stay at Cambria Pines Lodge. The V town of Cambria is Bratislava in July. There are beautiful sites everywhere. You should go there next summer.

Was lied to regarding room availability. Said only 5 rooms available and there were 4 times as many. Also said restaurant was open this evening and it was not. Further, did not identify that he was with a third party rather than Marriott directly. Was misled.

CJ did an amazing job finding a room for us when the room listed online for her location was not available. She definitely went above and beyond our expectations! Therefore, we'll be staying at another Wyndham property along our route tonight. Thanks, CJ!

I called their reservation phone number at 1:30 am when needing an immediate reservation. Their AI agent mis-booked my reservation, and I wasn't able to check into the hotel. I created a customer support ticket to pursue a full refund, since the problem was 100% on their end. The refund was refused, and after many phone calls and back-and forths on the ticket, it has now been two and a half weeks and my case is still "under review". This is terrible customer service at every step. They should not have a buggy AI agent as the first point of contact, and they should not be dragging their feet on making the problem right.

Recently tried to book a room at the Quality Inn in Half Moon Bay, CA; the HotelPlanner employee who answered the phone led me to believe I had called the hotel directly which is what I thought I had done in the first place. No rooms available but he told me he would check at their “sister hotel” nearby, the Harbor View Inn so I booked a room there for 2 nights; I was charged twice of what the actual hotel would have charged. 100% markup in cost and the room was not what I was promised (no roll out couch and queen bed was a full). These hotels have two different owners. The “sister hotel” line was a complete lie. Wonder if there is a class action suit in the works by other dissatisfied customers because there should be.

I wish I could give 0 stars. I’ve spent the last 2 days on the phone with my bank, Hotel Planner (Barely because they refuse to take my calls. I’ve been hung up on 10x.), Red Roof Plus/Inn with 0 resolution. Hotel Planner cannot find my reservation but still took money out of my account. They will not work with me at all to try and resolve this issue. They’re very rude. There’s no customer service line without a reservation #. I’m at my wits' end. Please do not ignore these poor reviews they have, the price is not worth the stress. I still have no solution and I have to have a hotel by Friday. Today is Thursday, I booked Monday. I spent hours on the phone.

We were told we had 2 lake view rooms and were charged the up charge. We did not get lake view rooms, very disappointed. We would like a refund to cover the difference. We also were not given the opportunity to charge each room to a separate card. This person needs additional training.

I made reservations and the man told me I had til 5 pm that day to cancel or make changes to the reservation. Something came up after I made the reservation and I called to cancel the same day before 5:00 pm. They would only refund 601.00 of the 2100.00 I paid saying it was their policy. I was not told I would not receive full refund when I made the reservation or I would not have made them. They have horrible customer service. You aren’t able to talk to anyone and all they do is put in a request for the review board, which I’m sure there isn’t one. Don’t use this site for any reservations!!!! They misled me.

I asked the lady if this was the hotel number and she said yes to make a reservation. I had already checked on the price which would’ve been 90 something dollars and she said the 140 was because of taxes and fees. I get to the hotel and it was not the hotel number, it was a booking agency. Next time I’ll just drive up to the hotel and make my reservation.

Hugo did a great job finding what I needed in hurry! He was friendly and helpful. He found a pet friendly hotel in the desired area so I didn’t have to. The process was fast and booking was easy. He made sure I didn’t have any questions each step of the way.

Miguel ** did an excellent job explaining the rates and calmly taking my reservation information. He was thorough and friendly and was a very good representative for Courtyard by Marriott at Bethlehem Lehigh Valley. I was impressed with his demeanor.

I just booked a stay at Renaissance Hotel downtown Chicago. Great service and was easy to do! Liza did a great job- informative and helpful. I look forward to my stay in November for a wedding I will be attending. Thank you Liza for assisting me with this.

I called to ask a question about booking a hotel for a block of rooms and the operator (Marco) was incredibly rude. He kept telling me to click a link despite my telling him that all that was sent was a piece of paper with the hotel name, there was no website or link. I told him again that there was no website on the card I had, and he hung up on me. I hope the rest of the staff is better.

Outstanding Performance and support when I made my reservation. Excellent customer service. I definitely will recommend this hotel to others. I was explained the various conveniences at this hotel and it is very convenient to my home so glad I had kindness shown to me.

Julio was determined for us to have a room. He gave us many options and succeeded. Gave us all the amenities and took care of the reservation promptly. He assured me that reviews I had read online were an average of good and that the hotel was very good.

Very nice guy. Easy to work with. However, he tricked me into purchasing cancellation insurance of some kind. Basically, he pretended to read some terms and conditions super quickly at the end of our call. Instead, he snuck in and up sale without even asking me if I wanted it or not.

I've been dealing with this company (whom I had never heard of before it appeared on my credit card statement) charged me over $1800.00 for a bogus hotel reservation. I paid the HOTEL, I have a receipt from the HOTEL. I stayed at the hotel for ONE NIGHT!!!. Why would I ever pay over $2000 for one night? This is ridiculous. They are, at best, very deceiving, if not downright fraudulent. I have advised them I will be seeking legal counsel if they do not refund my money.

Booked a 1 night stay we could not keep. We paid extra for the travel insurance AND tried to initiate the cancellation before the cutoff date. Little did we know we had booked through this 3rd party (made it look/sound like we were dealing directly with the property). The cancellation process took 6 days of emails back and forth when we finally said forget it. Called the hotel to confirm it was cancelled and they said it was. Called Hotel Planner back to get my refund (ya know coz I paid for the insurance) and IT WAS NOT CANCELLED WITH THEM. HP then sent payment to the hotel property AFTER reservation was cancelled.

getting to see a few friends and family. This was a great customer rep who was willing to help. Thank you.

Hugo was very kind and helpful with booking us a room. We needed a pet friendly room and he worked on getting the best deal available for us. He made sure all of our contact info was correct and verified that we received the confirmation text before getting off our call.

Changing my review from five star to a one star using hotel planner booking service. I asked Liza to please book us two rooms with king beds or an adjoining room. At the end of our phone conversation I asked again that I would be booking two rooms each with a king bed, correct? And Liza said yes. Not the case when I read my email confirmation. Lesson learned. Never review a person’s service until after you read the confirmation email.

The clerk was kind and courteous and helpful for which we appreciate. You don’t always get this with Customer Service on the phone. My husband and I appreciate the service we got. The clinic is an asset to your company. We hope you appreciate her as we appreciate her service. I would want her again if I had to call and I would recommend her to a family a friend if they had to call. She kind, courteous and helpful.

I had the pleasure of speaking with Ms. Sylvia **. Ms. ** went as far as to find a hotel with a vacancy when my original hotel request was unavailable. I request a hotel that was close to Walmart and she found one. She allowed me to use my military discount and offered coverage protection in the event of any unforeseeables.

He was polite and helpful, pleasant to work with. I have heard great things about this hotel and will be glad to have our guest stay here. Mentor is a great place to visit and having special people in our life that need a place to stay with high recommendations are hard to find. I'm glad they had a room available for the date we needed.

We just had tried to book a room with an agent who said there weren't any available at our preferred hotel. Knowing this to be untrue, we tried again and got Pauline. She was everything we needed in a reservations agent: personable, professional, knowledgeable and quick! It was a pleasure to speak with a human who knew her business. Hold on to this one.

He was patient and resourceful. He listened to my criteria. Despite not being able to have free breakfast, within my price range. He checked to see if they had a microwave and refrigerator on the premises. He was able to assist me in finding a reasonably price hotel, which is located near my doctor’s appointment.

Mariel was very helpful in completing my reservations. She helped me confirm my payment method and the nights I will be staying at the hotel. It was much easier than having to navigate on the website. Would highly recommend calling the hotel directly to make arrangements.

With an upcoming surgical procedure I booked and paid for the room well in advance. I did not take the cancellation option because I figured the required dates were a done deal. I was wrong. The surgery has been postponed a few weeks and I needed to change the reservation. I contacted HP and explained that new dates would be required. Two days later they replied that the new requested dates were not available. Now I've spent $500+ on a room I don't need and can't use. Because I didn't opt for the cancellation option the best HP could do for me was provide a voucher equal to HALF of what I had paid, good for another hotel booked on HP.

Very courteous and easy to understand! Was able to give me best rate while booking to stay before our cruise. Staying here as they provide parking for my car and shuttle service to the port. This is the second time we have stayed at this location in Galveston.

Great job Miguel. Very thorough! He was clear with all directions and prices. I hope I get to use him again for my bookings. He made the process easy. I am looking forward to our stay in St Louis with future planning with this location around the St Louis airport.

Humberto was extremely helpful, informed, and efficient. Very kind and helpful to work with. The over the phone booking service was quick, concise, and easy to use. I booked the room and arranged to park my car for my entire trip at the hotel, which is great.

Patient and helpful. A great experience. I would recomend staying at the LOGE in Leavenworth Wash. Umbeto guided me through the reservation process with ease. October is our favorite month to travel. Cool fall days and warm days to brighten the spirit.

Marco was so helpful and very patient. He got us all set up in Midlothian/Richmond, Va. - with alot of going back and forth between various hotels, we finally, landed on one. Awesome reservationist!!! Would recommend Marco to anyone needing to book a reservation through Wyndham. Thank you!!

Victoria was very helpful! She answered all of my questions and was very polite! I had many questions and she answered every one! She was very patient with my many inquiries. She let me know about the parking once I had asked. That was important because we will be driving in and need to be able to park. It’s important that we knew we will be paying $26 a day. It was also very helpful to know that she is a reservation company. That I was not speaking directly to the hotel. That was very helpful. I also received the email and text while we were talking to confirm that my reservation have been made. That also was very helpful.

Called number attached to the hotel. Got a booking agent. Paid 759.00 dollars for two nights. Could have booked myself at 592.00 dollars and was told I could cancel. Yet it says I would be charged for one night if I do. Took 167.00 dollars from me. That I overpaid for booking through an agent. I am sick to my stomach on this.

David was patient and worked really well with me to get the reservation that I wanted. He really did show tremendous professionalism throughout the entire conversation, even though it was a little stressful for me. I’m looking forward to staying at the Bellagio. I’ve never stayed there before so I am anticipating a wonderful experience.

They have a look a like website that comes up with a phone number in the area code of the hotel you call and they answer with the hotel name with Hotel Planner behind it. If you book they charge 2 times the rate with NO Refund saying you should have purchased refund policy (additional cost) but it wasn’t offered nor informed of No Refund. I was also signed up for a program I wasn’t informed of, it was 3 months free and don’t know what the additional charge after 3 months. I booked 2 rooms for 1 night at LaQuinta and was charged $461.62 on October 1. It’s October 2 and I can’t get a refund. I added a photo of the website to show how much trouble they went through to deceive to make it look like LaQuinta.

Had to get a last minute hotel reservation in a city that is over 200 miles away from my home. The hotel I called was completely booked. Robert helped me secure a reservation at a neighboring hotel. He was so helpful and very patient in reaching this goal. Kudos to you to have such a wonderful employee!

To be honest with you I don't know what phone call # you! I am very disappointed in Ramada inn 828 on Real in Bakersfield and would like to write reviews wherever I can in the poor service from the Ramada inn! I think the employees are a scam w/ deposits.

Ed ** was most accommodating. Very customer focused and clear. Nice job! Please express my appreciation for his professionalism to senior staff. Thank you. Be nice to learn of hotel parking. Breakfast options. Exercise facility. Swimming hot tub.

Hugo was very helpful in getting us what we needed. Offering the best price and accommodations. Made sure all my questions were answered. Making us aware of the refund coverage. Assured we knew exactly where the hotel was located. Asked if I was an IHG member.

Carolyn was very helpful, friendly and efficient. We had a common name so we had a little bit of a connection. She covered everything that I needed to know, including the pool, the restaurant, the free parking so I’m good. We’ll see you guys February 1.

The hotel, itself was as expected - why I called Fairfield - however, the phone number that appeared with the hotel listing lead me to believe I was talking directly to the hotel. The reservation host on the phone lead me to believe I was talking directly to the hotel and verbally sold the room as larger and when I said the cost sounded higher - assured me it was not and I was getting the best value.

Fernando was very helpful and answered all my questions. It was very easy to book and he was very helpful. I booked directly with him and he made it very easy. He was very polite. He made the booking simple. Looking forward to my trip. We were able to get a reservation at a time when there was a festival occurring and everywhere else who’s cooking, there was one room left. Fernando was able to help us secure that room.

Barbie appeared most interested in "getting the booking" and moving on! I noticed in the fine print of the room description the room has bathtub only. That's a problem for me. For the first time as a Hilton Honors member, I didn't feel "honored ". Well, you asked....

My reservation was made with great ease. A good call began when the automated system told me I had a 25-second wait for an advisor. Santiago answered and helped quickly and pleasantly. He didn't pressure me like on an earlier call. He was courteous and easy to understand.

Horrible experience and unfortunately didn’t know how bad this company was until we for caught their online scam. Do a quick search and you will find hundreds of BBB complaints against them for deceptive practices and misleading customers. Avoid this company and its other brands like Bookonline.com. They are bad people.

Mildred was very helpful and so pleasant to speak with. I greatly appreciate her kindness and assistance. She was very helpful with finding the best rate for me. She also offered to locate me a room in another Hilton property in close proximity.

The Associate went the extra mile. On I-70 UT, motorcycle. He found another property at much lower price, King bed to boot! The preferred first property, had a significantly higher price than a week ago. Associate was able to search other comparable properties, and scored.

Chris was very helpful finding me a cheaper room at the last minute. It was exemplary service. I was traveling north from ABILENE and needed to stop over in Henrietta and Chris helped me find a place nearby in Wichita Falls, which was cheaper than the original one I was looking at, it was a great help at the last minute and he’s done his job very well.

We get a lot of leads but very few get any bookings.Trying to Bill for invoices YEARS after is insane. Getting information incorrect regarding to groups that had booked or saying groups booked when they never booked at our hotel. Hilton doesn't like us using them for a reason...

Agustin was just wonderful! I am dealing with an elderly parent in a local Modesto hospital, so I don’t really know what my stay will entail. He was so very helpful and provided suggestions to manage my stay, and put notes in the reservation. I am very happy with the service!

The person I made my reservation was very helpful, knowledgeable and efficient. She made a note to request that my room be as close to the Valentine/Cope group as possible so that I can visit easily with family who have come for my niece’s wedding reception.

Maria ** did a wonderful job today helping me get reservations and she was very pleasant, very efficient and very kind. I told her she was a blessing and that she was a great representative of the hotel. She explained everything very well and did a super job.

Rep did a GREAT JOB. I called for a simple question and she was kind enough to research and able to answer it in a very timely manner. Even though the exchange was brief but the rep's willingness to help. If I ever need to make a reservation I hope I get more reps like that one.

So nice late in the day after breaking my reservation with Motel Six. Motel 6 was a very scary place. Max took a lot of that anxiety away. A special thanks to him. Great customer service. 5 stars for sure. Rooms were very clean. Great place to stay. Max made this happen, thank you.

I needed a room at the last minute, but my budget was limited. I personally made some phone calls with no luck, but I called and was connected with Hugo. I sure appreciate the time He spent to look up several hotel rooms and helped me find the right one. He was so professional, friendly and a pleasure to work with.

What an exceptional experience. As an Executive Assistant and Administrator for a U.S.-based business, I can confidently say that professionals like Aaron ** are rare in the hotel industry. His level of service was truly a blessing, setting a new standard of excellence. Aaron demonstrated an excellent understanding of both the industry and booking methods, and I was especially impressed by the care he took to keep my information safe. His knowledge, professionalism, and attention to detail were top notch. I cannot recall ever having a booking clerk experience quite like this one. As long as Aaron is part of the Fairfield Inn & Suites team in Kinston, NC, our company will remain loyal to this location. I’m beyond impressed!

Mariel provided excellent support for my reservation at the Taos Quality Inn. She was clear in her questions and directions and offered extra help as needed. She answered all my questions quickly and was very knowledgeable. The reservation was finished in about 5 minutes.

Went very smooth, easy. Would recommend to friends. Final test will be on day I check in, hope every thing goes as smooth as reservation! Lady helping me was very helpful and courteous and patience. As my hearing is not the best. +++++

The process was very quick, easy and efficient. Not a very long wait time. All matters handled over the phone. The representative was very pleasant to work with, very nice and polite and knowledge and had lots of patience answering all of my questions.

We were in town last minute for an event and Edgar went above and located us a hotel on a sold out weekend. He checked several hotels until he found one at a great price with breakfast. He definitely is an asset and the hotel was nice. My only complaint was we had to go to the hotel next door to register. I thought that was inconvenient.

It was easy and fast to make a reservation. I was not on hold for very long. He was helpful and knowledgeable and offered me more than one type of room options. He was able to answer any questions I had. I would make future reservations with him.

I was told that I was calling the reservation department for this hotel (a lie). I was told I had 24 hours before the reservation to cancel (a lie). Companies should be required to represent themselves honestly. I called hotel directly because the rep from HotelPlanner did not know what he was doing. Price was better at hotel directly.

On 8/15/25, I called what I thought was a direct hotel number but realized belatedly was a 3rd party planner. Representative told me desired hotel was full, but helped me with reservation at another hotel. Reservation was disclosed as non- refundable. I made reservation. 8/16/25 my travel schedule changed. I called Hotelplanner and asked to change dates. There was never mention of reservation being unchangeable, and I simply needed to change reservation dates, something easily done by reputable companies. Agent said request needed referral to “modifications department.“ I asked for timeline for response as my new reservation needs were sooner than initially planned. Representative said he didn’t know and for me to call back in a few days if I did not hear back.

Perfect support from Destiny. Was able to book a room for my driver not from where he was at. Service was quick. Best part I was able to pay over the phone using my company credit card. I am very happy.... Thanks Emilio ** Safety Supervisor Southwestern Motor Transport San Antonio. Texas.

Carlos could not get me a room on Sept 21 for less than $175. However, when calling the 800 number, I got the exact room for $126.66 (tax included). Carlos was nice about it, but I was frustrated that I had to make an extra step in order to get that price.

Pablo provided timely customer service and I appreciate his honesty. He identified the availability of rooms for my time range and give the total price with taxes. Unfortunately, my budget was beneath the price he quoted. He still treated me with dignity and respect as a customer.

My experience with Daniel was nice. He was personable, kind, and informative. It was helpful that I did not have to drive around at night in an unfamiliar city. However, my stay at Days Inn was less than desirable.. If I wouldn’t have been so tired, I would’ve packed my bags and left. The staff was fine however the room was not clean. I made sure that none of my stuff touched any surface! The only thing this hotel had it going for was there were no bedbugs. I would never stay at that hotel again.

Alejandro was very kind and caring, he was efficient with getting me a room. I told him I'm getting married and needed a room to get ready in. The Spirit of Philadelphia doesn't have a dressing room where I'm getting married at. I will also be staying for the night. On such short notice he did his best to make it happen for me.

Miguel ** was very helpful. He explained to me the check in time checking out if I had any questions I can call back. Miguel was very knowledgeable and extremely helpful. I was very comfortable making my reservation with him. I’m very looking forward to my stay with your hotel.

I am very pleased to share that I received excellent service booking a hotel room, I have a confirmed reservation for dates I required for my stay in Terrace. Very efficient service. I Highly recommend this service, and also recommend they talk with Edgar.

I’m angry that I was tricked into thinking I was calling the actual hotel. I was promised by the rep a first floor room and they didn’t have one available when I got to the hotel. Then I was told at the hotel that I had actually called a third-party booking service but I was told on the phone that I was speaking the hotel in the town I wanted to stay in. I also paid almost twice what I would have paid had I called the hotel itself (which, again, I was led to believe I was). What a scam!!

Carlos was great to work with to book our reservation over the phone. Explained everything thoroughly, very polite, and helped with which rooms to choose. It was very easy to pay over the phone. Looking forward to staying at the Hampton Inn & Suites in North Port Florida

I had a friendly, efficient and helpful agent. I could not submit my information using the preferred method, so she sent me a link to be able to send my information another way. She was compassionate and worked with me so that I could send her what she needed. Also, her voice was friendly in tone.

Pedro assisted me today with finding two rooms for the holiday weekend in October. When the initial room I was exploring proved to be very expensive he took his time to search for a more affordable option for me. He was very kind and very professional!!

Aaron, was very pleasant and helpful. He stated everything we needed to know about the property. He clearly stated where the property was located and when we needed to be there by. I would use this information to help make new reservations again. Thank you.

I am so thankful for the customer service I received from Reynoldo this evening. He made making our last-minute reservation quick and easy! When I asked for a specific hotel, there were no rooms available. He took the time to find one close by! I thought that was going above and beyond! Great customer service!

The person was very helpful and answered every question I asked which was a lot. She answered everything that I asked her. I was asking about camping and the hotel and the different prices and if I could take an RV up there with the tent and she said yes, all in the same site and tell me how much it would be. Also told me how much the hotel would be and very, very, very helpful. She was extremely nice.

Mauricio was very helpful with our search for hotel accommodations. We told him exactly what we were looking for as far as amenities, the area, and our price range. He was able to provide several options for us to choose from. Thank you so much for your help.

Romulus was very professional and helpful. He answered my questions and concerns. I wanted to make sure that I was booking a hotel close to the wedding venue. I also only needed a place to sleep, so I was looking for more basic accommodation. Romulus was very adept at meeting my requests. Thank you!

The agent ensured I was getting the oceanfront floor room which I explicitly requested only to find out that was not the room I reserved. They also did not advise of cancellation/refund policies and when I followed up they advised my refund was coming. Again without mentioning they only intended to refund 50% of my reservation. I held this reservation 15 minutes and it cost me over $350. This feels like a total scam!

Leaving this review as a hotelier who worked with HotelPlanner with the Dallas Regional Product Director. My hotel got boned out of over $14K from a contracted group that breached the contract, and the other group that did stay damaged our property with no restitution, not to mention all the rebate and commission fees. If there are any sales managers of any hotels reading this-this was my first time working with them, and a lesson learned. While Jennifer was very sweet and professional to work with, I will never again contract with HotelPlanner nor any other third party.

I must offer a cautionary review of this company. I spoke to an online representative whom I thought was a Westin Hotel representative, but unfortunately, I was speaking to a HotelPlanner representative. The hotel planner agent never identified the organization for whom she worked. I explained that my mother was 104 years of age and I wanted to have a place for her to stay during the winter storm. I gave the hotel planner all the requirements I needed for the hotel and she said she found a hotel that met all the requirements. However, when we arrived that evening the hotel had none of the amenities and special needs services that the planner had promised. I immediately told the front desk we were leaving and not staying at the hotel as the hotel planner had misrepresented the hotel. I had booked for three nights.

Wonderful interaction. She was so helpful and very kind and patient. Whenever I have a trip I stay at the airport Hilton. It is wonderful. It has exceptional service. Hilton always does everything right! I would not stay at any other hotel when I travel!

I called to make reservation for a conference which has a block rate. When I received the confirmation it was more than what the rate was, over $40/ night. When I called the hotel they said I should book through them. When I called back I was hung up on.

Great Service! The phone service is very professional and kind. The service was very information. The young lady that helped was very professional. I called to just find out about the Marriott Hotel in Philadelphia and the young lady answered all of my questions.

The Representative who assisted me with making reservations was very helpful! He made sure I understood the restrictions, i.e. non-refundable reservations, etc. He confirmed the dates of my stay multiple times to ensure I was saying and thinking the correct dates. I'm in my 60's and I prefer speaking with a live person instead of an automated system or AI individual. THANK YOU SO MUCH for considering us, Seniors!! It is appreciated!!

My reservation agent was super professional and polite. He did a great job of answering my questions and taking care of my reservation. He gave me directions for the hotel as well. He completely explained the room accommodation and the cancellation policy. I was 100% satisfied.

Mario was amazing. He helped me find a place for my brother to stay near the hospital. He was receiving chemotherapy. It is not his home city where he is receiving treatment so it was very important for him to find a place to stay near the hospital. I really appreciated the extra mile. Maria went to help me find a place as I’m in Denver and I don’t know the Colorado Springs area.

Recommend future guests be aware of non-refundable cancellation policy at time of booking. If the agent explained it, I did not hear it. It wasn't explained well. When I called back for help, Customer Service hung up on me. I am very disappointed. Buyer beware.

Emilio was patient, respectful and went over and beyond to help me book my reservation. I lost my wallet and did not have my card info and he stayed with me to get my virtual card and set up my reservation. He was patient and respectful. Thanks Milo.